Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for PiwiWiwi Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
PiwiWiwi Campervans
Valid Reviews
287 Valid Reviews
The PiwiWiwi Campervans experience has a total of 293 reviews. There are 287 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 287 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 267 |
|
93% |
| 9/10 | 17 |
|
6% |
| 8/10 | 3 |
|
1% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
99.20% Average
The raw data average (mean) for all the PiwiWiwi Campervans valid reviews is 99.20% and is based on 287 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 287 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
100% |
| 9/10 | 0 |
|
0% |
| 8/10 | 0 |
|
0% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
100.00% Average
The raw data average (mean) for all the PiwiWiwi Campervans face-to-face reviews is 100.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
99.41%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sadie Hughes | 10/10 | 515 days | 100% |
| Julie and Martin | 9/10 | 545 days | 97% |
| Sara & Michael | 10/10 | 545 days | 98% |
| Lynne | 10/10 | 576 days | 96% |
| Moni Djodan | 10/10 | 576 days | 96% |
| Michael Stewart | 10/10 | 604 days | 93% |
| Clemens | 10/10 | 635 days | 91% |
| sofie boscart | 10/10 | 666 days | 88% |
| Laura Fitzgibbon | 10/10 | 666 days | 88% |
| Vanessa P | 10/10 | 666 days | 88% |
| Marc | 10/10 | 696 days | 85% |
| Rob | 10/10 | 696 days | 85% |
| Patrick Otis | 10/10 | 696 days | 85% |
| Geraldine | 10/10 | 727 days | 82% |
| Ellen Cunningham | 10/10 | 757 days | 79% |
| Lucy B | 10/10 | 788 days | 76% |
| Lisa & Eamonn | 10/10 | 910 days | 62% |
| Andreas | 10/10 | 910 days | 62% |
| Ryan | 10/10 | 941 days | 58% |
| Markus | 10/10 | 941 days | 58% |
| Mariel Casparie | 10/10 | 970 days | 55% |
| Chloe Sivigny | 10/10 | 970 days | 55% |
| Havard and Carolyn | 10/10 | 1001 days | 52% |
| Audrey | 10/10 | 1001 days | 52% |
| Will | 10/10 | 1001 days | 52% |
| Lucy R | 10/10 | 1032 days | 48% |
| Susan Mastrototaro | 10/10 | 1123 days | 39% |
| Laura | 10/10 | 1246 days | 28% |
| Mirjam | 10/10 | 1276 days | 26% |
| Robin Sather | 10/10 | 1550 days | 11% |
| Molly and Gus | 9/10 | 1611 days | 9% |
| Rodrigo | 10/10 | 1672 days | 7% |
| James Aitken | 10/10 | 1672 days | 7% |
| Stefan | 10/10 | 1700 days | 7% |
| Nienke | 10/10 | 1731 days | 6% |
| Luana | 10/10 | 1731 days | 6% |
| Victoria | 10/10 | 1731 days | 6% |
| Chris Moore | 10/10 | 1731 days | 6% |
| Ant | 10/10 | 1731 days | 6% |
| Charlotte | 10/10 | 1762 days | 6% |
| Scott and Zef | 10/10 | 1762 days | 6% |
| Nicole | 10/10 | 1884 days | 6% |
| Mikki | 10/10 | 2006 days | 5% |
| Trudy and Mark Watts | 8/10 | 2006 days | 5% |
| Brad Wilson | 10/10 | 2006 days | 5% |
| Dan Couchman | 10/10 | 2006 days | 5% |
| Jonathan | 10/10 | 2006 days | 5% |
| Emily | 10/10 | 2037 days | 5% |
| Jesse O | 10/10 | 2037 days | 5% |
| Barbara and Paul | 10/10 | 2065 days | 5% |
| Louise | 10/10 | 2065 days | 5% |
| Richie Miller | 10/10 | 2096 days | 5% |
| B&L | 10/10 | 2127 days | 5% |
| Lee Beever | 10/10 | 2157 days | 5% |
| Aliena | 10/10 | 2157 days | 5% |
| Anneke Togo | 10/10 | 2188 days | 5% |
| Lynne and Julie | 10/10 | 2188 days | 5% |
| Lucy Evans | 10/10 | 2188 days | 5% |
| Marie and Cameron | 10/10 | 2188 days | 5% |
| Antonia | 10/10 | 2280 days | 5% |
| Charles & Sophie | 10/10 | 2280 days | 5% |
| Tess | 10/10 | 2341 days | 5% |
| Sam | 10/10 | 2341 days | 5% |
| Sarah Creegan | 10/10 | 2402 days | 5% |
| Angela Gray | 10/10 | 2402 days | 5% |
| Matt Linton | 10/10 | 2402 days | 5% |
| Ashleigh Lim | 10/10 | 2402 days | 5% |
| Hartmut | 10/10 | 2402 days | 5% |
| Elyse | 10/10 | 2402 days | 5% |
| Kevin Merrill | 10/10 | 2431 days | 4% |
| Mark Slaski | 10/10 | 2431 days | 4% |
| Daisy Baish | 10/10 | 2431 days | 4% |
| Emma Hamasaki | 9/10 | 2431 days | 4% |
| Katie OBlock | 10/10 | 2431 days | 4% |
| Markus Salomon | 10/10 | 2431 days | 4% |
| Chris Felicetta | 10/10 | 2462 days | 4% |
| Janet | 10/10 | 2462 days | 4% |
| Phillip H | 10/10 | 2462 days | 4% |
| Tia | 10/10 | 2462 days | 4% |
| Kilolimabravo | 10/10 | 2462 days | 4% |
| Nichole Braase | 10/10 | 2462 days | 4% |
| Sara & Michael | 10/10 | 2462 days | 4% |
| Sally and Davy | 10/10 | 2493 days | 4% |
| M. Nederveen | 9/10 | 2493 days | 4% |
| Melanie | 10/10 | 2493 days | 4% |
| Katie Cooper | 10/10 | 2493 days | 4% |
| Ed & Catherine | 9/10 | 2493 days | 4% |
| Katherine Paschall | 10/10 | 2523 days | 4% |
| Sandra | 10/10 | 2523 days | 4% |
| Rebecca Sutherland | 10/10 | 2523 days | 4% |
| Olga and Evan Patronik | 10/10 | 2523 days | 4% |
| Lore & Sébastien | 10/10 | 2523 days | 4% |
| Scott and Zef | 10/10 | 2523 days | 4% |
| Sophie Van Tol | 10/10 | 2554 days | 4% |
| Maire Peate | 10/10 | 2554 days | 4% |
| Avalon Ridler | 10/10 | 2554 days | 4% |
| Sarah | 10/10 | 2554 days | 4% |
| Jonneke van de Kamp | 10/10 | 2554 days | 4% |
| jess c | 10/10 | 2554 days | 4% |
| John Sivigny | 10/10 | 2584 days | 4% |
| Maureen Clarke | 10/10 | 2584 days | 4% |
| Stephen Hall | 10/10 | 2584 days | 4% |
| Darryl Neo | 10/10 | 2707 days | 4% |
| Harry Newton | 10/10 | 2707 days | 4% |
| Brooke | 10/10 | 2707 days | 4% |
| Felicia and Andy | 10/10 | 2737 days | 4% |
| LB & Michael | 10/10 | 2737 days | 4% |
| Päivi and John Anderson | 8/10 | 2737 days | 4% |
| Matt Linton | 10/10 | 2768 days | 4% |
| Sandy Curry | 9/10 | 2768 days | 4% |
| Scott Browning | 10/10 | 2768 days | 4% |
| Matthijs, Anouk en Mika Smit | 10/10 | 2768 days | 4% |
| Maija Morgenweck | 10/10 | 2768 days | 4% |
| JPliska | 10/10 | 2796 days | 4% |
| Henry Meehan | 10/10 | 2796 days | 4% |
| Zoran | 10/10 | 2796 days | 4% |
| Svea Brömel | 10/10 | 2796 days | 4% |
| Martin and Nikola | 10/10 | 2796 days | 4% |
| John and Barbara | 10/10 | 2827 days | 4% |
| Phillip Hartin | 10/10 | 2827 days | 4% |
| Andrew Borch | 10/10 | 2827 days | 4% |
| Niek and Anne (The Netherlands) | 10/10 | 2827 days | 4% |
| Joash Picard | 10/10 | 2858 days | 4% |
| Carrie | 10/10 | 2858 days | 4% |
| Zoe | 10/10 | 2858 days | 4% |
| Kara & Joash | 10/10 | 2858 days | 4% |
| Marian van Voorn | 9/10 | 2858 days | 3% |
| Amandine | 10/10 | 2858 days | 4% |
| David Aylmore | 9/10 | 2888 days | 3% |
| Saliha Hamici | 10/10 | 2888 days | 3% |
| Sebastian Torfs | 10/10 | 2888 days | 3% |
| Lochoe Mckinnon | 10/10 | 2919 days | 3% |
| Eric | 10/10 | 2919 days | 3% |
| Mia Tranthem | 10/10 | 2919 days | 3% |
| kael Matthews | 10/10 | 2919 days | 3% |
| Sophie Skinner | 10/10 | 2919 days | 3% |
| Eddie | 10/10 | 3072 days | 3% |
| hazel woodhead | 10/10 | 3072 days | 3% |
| Tom Smithwick | 10/10 | 3102 days | 3% |
| Matt | 10/10 | 3102 days | 3% |
| John Sivigny | 10/10 | 3102 days | 3% |
| Lizzie Watts | 10/10 | 3102 days | 3% |
| Jonathan Clay | 10/10 | 3133 days | 3% |
| Marita O'Brien | 10/10 | 3133 days | 3% |
| Jan | 9/10 | 3133 days | 3% |
| Henry | 10/10 | 3133 days | 3% |
| Andy Barlow | 10/10 | 3161 days | 3% |
| kath combes | 10/10 | 3161 days | 3% |
| Roz Lobo | 10/10 | 3161 days | 3% |
| Jorg | 10/10 | 3161 days | 3% |
| Georgia | 10/10 | 3161 days | 3% |
| Joss, Georgia and Stef | 10/10 | 3161 days | 3% |
| petra | 10/10 | 3192 days | 3% |
| Richard Janes | 10/10 | 3192 days | 3% |
| Kristel & Tim | 10/10 | 3192 days | 3% |
| Felix Maliers | 10/10 | 3192 days | 3% |
| Greg and Syd | 9/10 | 3223 days | 3% |
| Rebecca Grace | 10/10 | 3223 days | 3% |
| Julia | 9/10 | 3223 days | 3% |
| Jonas Himpe | 10/10 | 3253 days | 3% |
| kohn stephan | 10/10 | 3253 days | 3% |
| Tim Leary | 10/10 | 3253 days | 3% |
| Tom Coul | 10/10 | 3253 days | 3% |
| Kim Verplancke | 10/10 | 3253 days | 3% |
| Chris Scrimshaw | 10/10 | 3253 days | 3% |
| Martina & Trev from Switzerland | 10/10 | 3253 days | 3% |
| Wendy and Vincent | 10/10 | 3284 days | 3% |
| James N | 10/10 | 3376 days | 2% |
| Gert van der Lugt | 10/10 | 3498 days | 2% |
| Stefan Giese | 10/10 | 3498 days | 2% |
| Hendrik Pschichholtz | 10/10 | 3498 days | 2% |
| Ray Verbeek | 10/10 | 3498 days | 2% |
| Andreas Herzog | 10/10 | 3526 days | 2% |
| Tracy Frauzel | 10/10 | 3534 days | 1% |
| michel labrecque | 10/10 | 3557 days | 2% |
| Garrett South | 10/10 | 3557 days | 2% |
| Sofia Vadman | 10/10 | 3557 days | 2% |
| Patricia Pharr-Snyder | 10/10 | 3618 days | 2% |
| Gabriel Wappler | 10/10 | 3832 days | 1% |
| Phillip M | 10/10 | 3863 days | 1% |
| Sarah Considine | 10/10 | 3863 days | 1% |
| Jack + Jade Hughes | 10/10 | 3863 days | 1% |
| Gerry Fijal | 10/10 | 3863 days | 1% |
| Melanie Keller | 10/10 | 3863 days | 1% |
| Jasper S | 10/10 | 3892 days | 1% |
| Linc | 9/10 | 3923 days | 1% |
| Rose Gutekunst | 10/10 | 3923 days | 1% |
| Marcel Janser | 10/10 | 3923 days | 1% |
| Vicki Janes | 10/10 | 3954 days | 1% |
| Ky Phillips | 10/10 | 4015 days | 1% |
| Taylor Wirth | 10/10 | 4045 days | 1% |
| Emma Gaylord | 10/10 | 4045 days | 1% |
| Jean Capron | 10/10 | 4198 days | 0% |
| Barbara | 10/10 | 4198 days | 0% |
| Jan Menzies | 10/10 | 4198 days | 0% |
| Jenny Mulholland | 10/10 | 4229 days | 0% |
| Charles norris | 10/10 | 4229 days | 0% |
| Lee & Sarah . | 10/10 | 4229 days | 0% |
| Abi Fielder | 10/10 | 4257 days | 0% |
| janny van der Burg | 10/10 | 4257 days | 0% |
| HANNAH BROOKSBANK | 10/10 | 4257 days | 0% |
| Simon Betschart | 10/10 | 4257 days | 0% |
| Yannick | 10/10 | 4288 days | 0% |
| MikeHoncho | 10/10 | 4288 days | 0% |
| Dave Ruijter | 10/10 | 4288 days | 0% |
| Alison Gemrany | 10/10 | 4288 days | 0% |
| AndyDavies | 10/10 | 4319 days | 0% |
| Priscilla | 10/10 | 4349 days | 0% |
| Sarah Jones | 10/10 | 4349 days | 0% |
| Erwin & Dani Matijsen | 10/10 | 4349 days | 0% |
| Alanna Y | 10/10 | 4349 days | 0% |
| Sal Hubert | 10/10 | 4379 days | 0% |
| Mia & Martin | 10/10 | 4380 days | 1% |
| Adam Miller | 10/10 | 4410 days | 1% |
| Joe Kuchman | 10/10 | 4533 days | 1% |
| Ryan & Rita Pierce | 10/10 | 4563 days | 1% |
| Janet Mook | 9/10 | 4594 days | 1% |
| Andy/Robyn Long | 10/10 | 4594 days | 1% |
| Jon Jamie | 10/10 | 4594 days | 1% |
| Erica Bradford | 10/10 | 4622 days | 1% |
| Paulo Dias | 10/10 | 4622 days | 1% |
| Jana Zanetto | 10/10 | 4622 days | 1% |
| David Haines-Hanham | 10/10 | 4628 days | 1% |
| Sally Haines | 10/10 | 4628 days | 1% |
| Katie | 10/10 | 4653 days | 1% |
| Stefanie Summer | 10/10 | 4653 days | 1% |
| seb_lag | 9/10 | 4653 days | 1% |
| Geo | 10/10 | 4653 days | 1% |
| Ineke & Wouter | 8/10 | 4653 days | 1% |
| sally haines-hanham | 10/10 | 4653 days | 1% |
| Marc Greeve | 10/10 | 4661 days | 1% |
| Paul Eaves | 10/10 | 4714 days | 1% |
| Anna Barber | 9/10 | 4714 days | 1% |
| Adam | 10/10 | 4745 days | 1% |
| Rob & Margot | 10/10 | 4775 days | 1% |
| Vikki reeves | 10/10 | 4775 days | 1% |
| Gerard McAuley | 10/10 | 4775 days | 1% |
| Stephanie | 10/10 | 4779 days | 1% |
| Ben Z | 10/10 | 4928 days | 1% |
| GLD | 10/10 | 4959 days | 1% |
| Colin Bond | 10/10 | 4959 days | 1% |
| HandH | 10/10 | 4959 days | 1% |
| Chris Ledwig | 10/10 | 4959 days | 1% |
| joepolog40 | 10/10 | 4959 days | 1% |
| titougreg29 | 10/10 | 4987 days | 1% |
| Brian | 10/10 | 4987 days | 1% |
| Wibo de Vries | 10/10 | 4987 days | 1% |
| Katie&Mike U | 10/10 | 4987 days | 1% |
| Peg Wooten | 10/10 | 5018 days | 1% |
| Marc Hoskins | 10/10 | 5018 days | 1% |
| Velvette | 10/10 | 5018 days | 1% |
| Stephanie Zellerer | 10/10 | 5018 days | 1% |
| Tina Gehmecker | 10/10 | 5018 days | 1% |
| paulcallanan | 10/10 | 5018 days | 1% |
| Tom Batty | 10/10 | 5018 days | 1% |
| Dave Worthington | 10/10 | 5018 days | 1% |
| Jodie Cronk | 10/10 | 5018 days | 1% |
| Jen&Digs M | 10/10 | 5049 days | 1% |
| Paul Leow | 10/10 | 5049 days | 1% |
| phnz | 10/10 | 5049 days | 1% |
| medellia371 | 10/10 | 5079 days | 1% |
| Ihopkin | 10/10 | 5079 days | 1% |
| dan_robyn | 10/10 | 5110 days | 1% |
| erinlongtrail | 10/10 | 5110 days | 1% |
| sal | 10/10 | 5140 days | 1% |
| Horius | 10/10 | 5140 days | 1% |
| kayburns | 9/10 | 5140 days | 1% |
| Funkytiptoe | 10/10 | 5140 days | 1% |
| Christian Fell | 10/10 | 5140 days | 1% |
| aloedriscoll | 10/10 | 5263 days | 1% |
| h schmidt | 10/10 | 5293 days | 1% |
| jensmitty | 10/10 | 5293 days | 1% |
| aubreyfalk | 10/10 | 5293 days | 1% |
| WDC_Oxfam2012 | 10/10 | 5293 days | 1% |
| doublesessions | 9/10 | 5324 days | 1% |
| tdean | 10/10 | 5324 days | 1% |
| Ewan | 10/10 | 5324 days | 1% |
| StefanKatie | 10/10 | 5353 days | 1% |
| François | 10/10 | 5384 days | 1% |
| essy | 10/10 | 5415 days | 1% |
| Bkeeping | 10/10 | 5415 days | 1% |
| mandaroni | 10/10 | 5445 days | 1% |
| cioffil | 10/10 | 5476 days | 1% |
| jackmason | 10/10 | 5476 days | 1% |
| greanman | 10/10 | 5476 days | 1% |
| jimmynew7121 | 10/10 | 5506 days | 1% |
| lmharwood | 10/10 | 5537 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The PiwiWiwi Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.21% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 69 days. The PiwiWiwi Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The PiwiWiwi Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.16% |
| 198 | -3.17% |
| 199 | -3.19% |
| 200 | -3.21% |
| 201 | -3.22% |
| 202 | -3.24% |
| 203 | -3.26% |
| … | … |
Balancing Adjustment
0.62% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.