Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for PiwiWiwi Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
PiwiWiwi Campervans
Valid Reviews
287 Valid Reviews
The PiwiWiwi Campervans experience has a total of 293 reviews. There are 287 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 287 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 267 |
|
93% |
| 9/10 | 17 |
|
6% |
| 8/10 | 3 |
|
1% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
99.20% Average
The raw data average (mean) for all the PiwiWiwi Campervans valid reviews is 99.20% and is based on 287 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 287 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
100% |
| 9/10 | 0 |
|
0% |
| 8/10 | 0 |
|
0% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
100.00% Average
The raw data average (mean) for all the PiwiWiwi Campervans face-to-face reviews is 100.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
99.40%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sadie Hughes | 10/10 | 556 days | 100% |
| Julie and Martin | 9/10 | 586 days | 97% |
| Sara & Michael | 10/10 | 586 days | 98% |
| Lynne | 10/10 | 617 days | 95% |
| Moni Djodan | 10/10 | 617 days | 95% |
| Michael Stewart | 10/10 | 645 days | 93% |
| Clemens | 10/10 | 676 days | 90% |
| sofie boscart | 10/10 | 707 days | 87% |
| Laura Fitzgibbon | 10/10 | 707 days | 87% |
| Vanessa P | 10/10 | 707 days | 87% |
| Marc | 10/10 | 737 days | 84% |
| Rob | 10/10 | 737 days | 84% |
| Patrick Otis | 10/10 | 737 days | 84% |
| Geraldine | 10/10 | 768 days | 81% |
| Ellen Cunningham | 10/10 | 798 days | 77% |
| Lucy B | 10/10 | 829 days | 74% |
| Lisa & Eamonn | 10/10 | 951 days | 59% |
| Andreas | 10/10 | 951 days | 59% |
| Ryan | 10/10 | 982 days | 55% |
| Markus | 10/10 | 982 days | 55% |
| Mariel Casparie | 10/10 | 1011 days | 52% |
| Chloe Sivigny | 10/10 | 1011 days | 52% |
| Havard and Carolyn | 10/10 | 1042 days | 49% |
| Audrey | 10/10 | 1042 days | 49% |
| Will | 10/10 | 1042 days | 49% |
| Lucy R | 10/10 | 1073 days | 45% |
| Susan Mastrototaro | 10/10 | 1164 days | 36% |
| Laura | 10/10 | 1287 days | 26% |
| Mirjam | 10/10 | 1317 days | 24% |
| Robin Sather | 10/10 | 1591 days | 10% |
| Molly and Gus | 9/10 | 1652 days | 8% |
| Rodrigo | 10/10 | 1713 days | 7% |
| James Aitken | 10/10 | 1713 days | 7% |
| Stefan | 10/10 | 1741 days | 7% |
| Nienke | 10/10 | 1772 days | 6% |
| Luana | 10/10 | 1772 days | 6% |
| Victoria | 10/10 | 1772 days | 6% |
| Chris Moore | 10/10 | 1772 days | 6% |
| Ant | 10/10 | 1772 days | 6% |
| Charlotte | 10/10 | 1803 days | 6% |
| Scott and Zef | 10/10 | 1803 days | 6% |
| Nicole | 10/10 | 1925 days | 6% |
| Mikki | 10/10 | 2047 days | 5% |
| Trudy and Mark Watts | 8/10 | 2047 days | 5% |
| Brad Wilson | 10/10 | 2047 days | 5% |
| Dan Couchman | 10/10 | 2047 days | 5% |
| Jonathan | 10/10 | 2047 days | 5% |
| Emily | 10/10 | 2078 days | 5% |
| Jesse O | 10/10 | 2078 days | 5% |
| Barbara and Paul | 10/10 | 2106 days | 5% |
| Louise | 10/10 | 2106 days | 5% |
| Richie Miller | 10/10 | 2137 days | 5% |
| B&L | 10/10 | 2168 days | 5% |
| Lee Beever | 10/10 | 2198 days | 5% |
| Aliena | 10/10 | 2198 days | 5% |
| Anneke Togo | 10/10 | 2229 days | 5% |
| Lynne and Julie | 10/10 | 2229 days | 5% |
| Lucy Evans | 10/10 | 2229 days | 5% |
| Marie and Cameron | 10/10 | 2229 days | 5% |
| Antonia | 10/10 | 2321 days | 5% |
| Charles & Sophie | 10/10 | 2321 days | 5% |
| Tess | 10/10 | 2382 days | 5% |
| Sam | 10/10 | 2382 days | 5% |
| Sarah Creegan | 10/10 | 2443 days | 5% |
| Angela Gray | 10/10 | 2443 days | 5% |
| Matt Linton | 10/10 | 2443 days | 5% |
| Ashleigh Lim | 10/10 | 2443 days | 5% |
| Hartmut | 10/10 | 2443 days | 5% |
| Elyse | 10/10 | 2443 days | 5% |
| Kevin Merrill | 10/10 | 2472 days | 4% |
| Mark Slaski | 10/10 | 2472 days | 4% |
| Daisy Baish | 10/10 | 2472 days | 4% |
| Emma Hamasaki | 9/10 | 2472 days | 4% |
| Katie OBlock | 10/10 | 2472 days | 4% |
| Markus Salomon | 10/10 | 2472 days | 4% |
| Chris Felicetta | 10/10 | 2503 days | 4% |
| Janet | 10/10 | 2503 days | 4% |
| Phillip H | 10/10 | 2503 days | 4% |
| Tia | 10/10 | 2503 days | 4% |
| Kilolimabravo | 10/10 | 2503 days | 4% |
| Nichole Braase | 10/10 | 2503 days | 4% |
| Sara & Michael | 10/10 | 2503 days | 4% |
| Sally and Davy | 10/10 | 2534 days | 4% |
| M. Nederveen | 9/10 | 2534 days | 4% |
| Melanie | 10/10 | 2534 days | 4% |
| Katie Cooper | 10/10 | 2534 days | 4% |
| Ed & Catherine | 9/10 | 2534 days | 4% |
| Katherine Paschall | 10/10 | 2564 days | 4% |
| Sandra | 10/10 | 2564 days | 4% |
| Rebecca Sutherland | 10/10 | 2564 days | 4% |
| Olga and Evan Patronik | 10/10 | 2564 days | 4% |
| Lore & Sébastien | 10/10 | 2564 days | 4% |
| Scott and Zef | 10/10 | 2564 days | 4% |
| Sophie Van Tol | 10/10 | 2595 days | 4% |
| Maire Peate | 10/10 | 2595 days | 4% |
| Avalon Ridler | 10/10 | 2595 days | 4% |
| Sarah | 10/10 | 2595 days | 4% |
| Jonneke van de Kamp | 10/10 | 2595 days | 4% |
| jess c | 10/10 | 2595 days | 4% |
| John Sivigny | 10/10 | 2625 days | 4% |
| Maureen Clarke | 10/10 | 2625 days | 4% |
| Stephen Hall | 10/10 | 2625 days | 4% |
| Darryl Neo | 10/10 | 2748 days | 4% |
| Harry Newton | 10/10 | 2748 days | 4% |
| Brooke | 10/10 | 2748 days | 4% |
| Felicia and Andy | 10/10 | 2778 days | 4% |
| LB & Michael | 10/10 | 2778 days | 4% |
| Päivi and John Anderson | 8/10 | 2778 days | 4% |
| Matt Linton | 10/10 | 2809 days | 4% |
| Sandy Curry | 9/10 | 2809 days | 4% |
| Scott Browning | 10/10 | 2809 days | 4% |
| Matthijs, Anouk en Mika Smit | 10/10 | 2809 days | 4% |
| Maija Morgenweck | 10/10 | 2809 days | 4% |
| JPliska | 10/10 | 2837 days | 4% |
| Henry Meehan | 10/10 | 2837 days | 4% |
| Zoran | 10/10 | 2837 days | 4% |
| Svea Brömel | 10/10 | 2837 days | 4% |
| Martin and Nikola | 10/10 | 2837 days | 4% |
| John and Barbara | 10/10 | 2868 days | 4% |
| Phillip Hartin | 10/10 | 2868 days | 4% |
| Andrew Borch | 10/10 | 2868 days | 4% |
| Niek and Anne (The Netherlands) | 10/10 | 2868 days | 4% |
| Joash Picard | 10/10 | 2899 days | 3% |
| Carrie | 10/10 | 2899 days | 3% |
| Zoe | 10/10 | 2899 days | 3% |
| Kara & Joash | 10/10 | 2899 days | 3% |
| Marian van Voorn | 9/10 | 2899 days | 3% |
| Amandine | 10/10 | 2899 days | 3% |
| David Aylmore | 9/10 | 2929 days | 3% |
| Saliha Hamici | 10/10 | 2929 days | 3% |
| Sebastian Torfs | 10/10 | 2929 days | 3% |
| Lochoe Mckinnon | 10/10 | 2960 days | 3% |
| Eric | 10/10 | 2960 days | 3% |
| Mia Tranthem | 10/10 | 2960 days | 3% |
| kael Matthews | 10/10 | 2960 days | 3% |
| Sophie Skinner | 10/10 | 2960 days | 3% |
| Eddie | 10/10 | 3113 days | 3% |
| hazel woodhead | 10/10 | 3113 days | 3% |
| Tom Smithwick | 10/10 | 3143 days | 3% |
| Matt | 10/10 | 3143 days | 3% |
| John Sivigny | 10/10 | 3143 days | 3% |
| Lizzie Watts | 10/10 | 3143 days | 3% |
| Jonathan Clay | 10/10 | 3174 days | 3% |
| Marita O'Brien | 10/10 | 3174 days | 3% |
| Jan | 9/10 | 3174 days | 3% |
| Henry | 10/10 | 3174 days | 3% |
| Andy Barlow | 10/10 | 3202 days | 3% |
| kath combes | 10/10 | 3202 days | 3% |
| Roz Lobo | 10/10 | 3202 days | 3% |
| Jorg | 10/10 | 3202 days | 3% |
| Georgia | 10/10 | 3202 days | 3% |
| Joss, Georgia and Stef | 10/10 | 3202 days | 3% |
| petra | 10/10 | 3233 days | 3% |
| Richard Janes | 10/10 | 3233 days | 3% |
| Kristel & Tim | 10/10 | 3233 days | 3% |
| Felix Maliers | 10/10 | 3233 days | 3% |
| Greg and Syd | 9/10 | 3264 days | 3% |
| Rebecca Grace | 10/10 | 3264 days | 3% |
| Julia | 9/10 | 3264 days | 3% |
| Jonas Himpe | 10/10 | 3294 days | 3% |
| kohn stephan | 10/10 | 3294 days | 3% |
| Tim Leary | 10/10 | 3294 days | 3% |
| Tom Coul | 10/10 | 3294 days | 3% |
| Kim Verplancke | 10/10 | 3294 days | 3% |
| Chris Scrimshaw | 10/10 | 3294 days | 3% |
| Martina & Trev from Switzerland | 10/10 | 3294 days | 3% |
| Wendy and Vincent | 10/10 | 3325 days | 2% |
| James N | 10/10 | 3417 days | 2% |
| Gert van der Lugt | 10/10 | 3539 days | 2% |
| Stefan Giese | 10/10 | 3539 days | 2% |
| Hendrik Pschichholtz | 10/10 | 3539 days | 2% |
| Ray Verbeek | 10/10 | 3539 days | 2% |
| Andreas Herzog | 10/10 | 3567 days | 2% |
| Tracy Frauzel | 10/10 | 3575 days | 1% |
| michel labrecque | 10/10 | 3598 days | 2% |
| Garrett South | 10/10 | 3598 days | 2% |
| Sofia Vadman | 10/10 | 3598 days | 2% |
| Patricia Pharr-Snyder | 10/10 | 3659 days | 2% |
| Gabriel Wappler | 10/10 | 3873 days | 1% |
| Phillip M | 10/10 | 3904 days | 1% |
| Sarah Considine | 10/10 | 3904 days | 1% |
| Jack + Jade Hughes | 10/10 | 3904 days | 1% |
| Gerry Fijal | 10/10 | 3904 days | 1% |
| Melanie Keller | 10/10 | 3904 days | 1% |
| Jasper S | 10/10 | 3933 days | 1% |
| Linc | 9/10 | 3964 days | 1% |
| Rose Gutekunst | 10/10 | 3964 days | 1% |
| Marcel Janser | 10/10 | 3964 days | 1% |
| Vicki Janes | 10/10 | 3995 days | 1% |
| Ky Phillips | 10/10 | 4056 days | 1% |
| Taylor Wirth | 10/10 | 4086 days | 1% |
| Emma Gaylord | 10/10 | 4086 days | 1% |
| Jean Capron | 10/10 | 4239 days | 0% |
| Barbara | 10/10 | 4239 days | 0% |
| Jan Menzies | 10/10 | 4239 days | 0% |
| Jenny Mulholland | 10/10 | 4270 days | 0% |
| Charles norris | 10/10 | 4270 days | 0% |
| Lee & Sarah . | 10/10 | 4270 days | 0% |
| Abi Fielder | 10/10 | 4298 days | 0% |
| janny van der Burg | 10/10 | 4298 days | 0% |
| HANNAH BROOKSBANK | 10/10 | 4298 days | 0% |
| Simon Betschart | 10/10 | 4298 days | 0% |
| Yannick | 10/10 | 4329 days | 0% |
| MikeHoncho | 10/10 | 4329 days | 0% |
| Dave Ruijter | 10/10 | 4329 days | 0% |
| Alison Gemrany | 10/10 | 4329 days | 0% |
| AndyDavies | 10/10 | 4360 days | 0% |
| Priscilla | 10/10 | 4390 days | 1% |
| Sarah Jones | 10/10 | 4390 days | 1% |
| Erwin & Dani Matijsen | 10/10 | 4390 days | 1% |
| Alanna Y | 10/10 | 4390 days | 1% |
| Sal Hubert | 10/10 | 4420 days | 1% |
| Mia & Martin | 10/10 | 4421 days | 1% |
| Adam Miller | 10/10 | 4451 days | 1% |
| Joe Kuchman | 10/10 | 4574 days | 1% |
| Ryan & Rita Pierce | 10/10 | 4604 days | 1% |
| Janet Mook | 9/10 | 4635 days | 1% |
| Andy/Robyn Long | 10/10 | 4635 days | 1% |
| Jon Jamie | 10/10 | 4635 days | 1% |
| Erica Bradford | 10/10 | 4663 days | 1% |
| Paulo Dias | 10/10 | 4663 days | 1% |
| Jana Zanetto | 10/10 | 4663 days | 1% |
| David Haines-Hanham | 10/10 | 4669 days | 1% |
| Sally Haines | 10/10 | 4669 days | 1% |
| Katie | 10/10 | 4694 days | 1% |
| Stefanie Summer | 10/10 | 4694 days | 1% |
| seb_lag | 9/10 | 4694 days | 1% |
| Geo | 10/10 | 4694 days | 1% |
| Ineke & Wouter | 8/10 | 4694 days | 1% |
| sally haines-hanham | 10/10 | 4694 days | 1% |
| Marc Greeve | 10/10 | 4702 days | 1% |
| Paul Eaves | 10/10 | 4755 days | 1% |
| Anna Barber | 9/10 | 4755 days | 1% |
| Adam | 10/10 | 4786 days | 1% |
| Rob & Margot | 10/10 | 4816 days | 1% |
| Vikki reeves | 10/10 | 4816 days | 1% |
| Gerard McAuley | 10/10 | 4816 days | 1% |
| Stephanie | 10/10 | 4820 days | 1% |
| Ben Z | 10/10 | 4969 days | 1% |
| GLD | 10/10 | 5000 days | 1% |
| Colin Bond | 10/10 | 5000 days | 1% |
| HandH | 10/10 | 5000 days | 1% |
| Chris Ledwig | 10/10 | 5000 days | 1% |
| joepolog40 | 10/10 | 5000 days | 1% |
| titougreg29 | 10/10 | 5028 days | 1% |
| Brian | 10/10 | 5028 days | 1% |
| Wibo de Vries | 10/10 | 5028 days | 1% |
| Katie&Mike U | 10/10 | 5028 days | 1% |
| Peg Wooten | 10/10 | 5059 days | 1% |
| Marc Hoskins | 10/10 | 5059 days | 1% |
| Velvette | 10/10 | 5059 days | 1% |
| Stephanie Zellerer | 10/10 | 5059 days | 1% |
| Tina Gehmecker | 10/10 | 5059 days | 1% |
| paulcallanan | 10/10 | 5059 days | 1% |
| Tom Batty | 10/10 | 5059 days | 1% |
| Dave Worthington | 10/10 | 5059 days | 1% |
| Jodie Cronk | 10/10 | 5059 days | 1% |
| Jen&Digs M | 10/10 | 5090 days | 1% |
| Paul Leow | 10/10 | 5090 days | 1% |
| phnz | 10/10 | 5090 days | 1% |
| medellia371 | 10/10 | 5120 days | 1% |
| Ihopkin | 10/10 | 5120 days | 1% |
| dan_robyn | 10/10 | 5151 days | 1% |
| erinlongtrail | 10/10 | 5151 days | 1% |
| sal | 10/10 | 5181 days | 1% |
| Horius | 10/10 | 5181 days | 1% |
| kayburns | 9/10 | 5181 days | 1% |
| Funkytiptoe | 10/10 | 5181 days | 1% |
| Christian Fell | 10/10 | 5181 days | 1% |
| aloedriscoll | 10/10 | 5304 days | 1% |
| h schmidt | 10/10 | 5334 days | 1% |
| jensmitty | 10/10 | 5334 days | 1% |
| aubreyfalk | 10/10 | 5334 days | 1% |
| WDC_Oxfam2012 | 10/10 | 5334 days | 1% |
| doublesessions | 9/10 | 5365 days | 1% |
| tdean | 10/10 | 5365 days | 1% |
| Ewan | 10/10 | 5365 days | 1% |
| StefanKatie | 10/10 | 5394 days | 1% |
| François | 10/10 | 5425 days | 1% |
| essy | 10/10 | 5456 days | 1% |
| Bkeeping | 10/10 | 5456 days | 1% |
| mandaroni | 10/10 | 5486 days | 1% |
| cioffil | 10/10 | 5517 days | 1% |
| jackmason | 10/10 | 5517 days | 1% |
| greanman | 10/10 | 5517 days | 1% |
| jimmynew7121 | 10/10 | 5547 days | 1% |
| lmharwood | 10/10 | 5578 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The PiwiWiwi Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.94% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 47 days. The PiwiWiwi Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The PiwiWiwi Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.88% |
| 198 | -3.90% |
| 199 | -3.92% |
| 200 | -3.94% |
| 201 | -3.96% |
| 202 | -3.98% |
| 203 | -4.00% |
| … | … |
Balancing Adjustment
0.70% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.