Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for PiwiWiwi Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
PiwiWiwi Campervans
Valid Reviews
287 Valid Reviews
The PiwiWiwi Campervans experience has a total of 294 reviews. There are 287 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 287 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 267 |
|
93% |
| 9/10 | 17 |
|
6% |
| 8/10 | 3 |
|
1% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
99.20% Average
The raw data average (mean) for all the PiwiWiwi Campervans valid reviews is 99.20% and is based on 287 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 287 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
100% |
| 9/10 | 0 |
|
0% |
| 8/10 | 0 |
|
0% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
100.00% Average
The raw data average (mean) for all the PiwiWiwi Campervans face-to-face reviews is 100.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
99.46%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sadie Hughes | 10/10 | 229 days | 100% |
| Julie and Martin | 9/10 | 259 days | 98% |
| Sara & Michael | 10/10 | 259 days | 99% |
| Lynne | 10/10 | 290 days | 98% |
| Moni Djodan | 10/10 | 290 days | 98% |
| Michael Stewart | 10/10 | 318 days | 97% |
| Clemens | 10/10 | 349 days | 96% |
| sofie boscart | 10/10 | 380 days | 95% |
| Laura Fitzgibbon | 10/10 | 380 days | 95% |
| Vanessa P | 10/10 | 380 days | 95% |
| Marc | 10/10 | 410 days | 93% |
| Rob | 10/10 | 410 days | 93% |
| Patrick Otis | 10/10 | 410 days | 93% |
| Geraldine | 10/10 | 441 days | 92% |
| Ellen Cunningham | 10/10 | 471 days | 90% |
| Lucy B | 10/10 | 502 days | 88% |
| Lisa & Eamonn | 10/10 | 624 days | 80% |
| Andreas | 10/10 | 624 days | 80% |
| Ryan | 10/10 | 655 days | 78% |
| Markus | 10/10 | 655 days | 78% |
| Mariel Casparie | 10/10 | 684 days | 76% |
| Chloe Sivigny | 10/10 | 684 days | 76% |
| Havard and Carolyn | 10/10 | 715 days | 73% |
| Audrey | 10/10 | 715 days | 73% |
| Will | 10/10 | 715 days | 73% |
| Lucy R | 10/10 | 746 days | 70% |
| Susan Mastrototaro | 10/10 | 837 days | 62% |
| Laura | 10/10 | 960 days | 49% |
| Mirjam | 10/10 | 990 days | 46% |
| Robin Sather | 10/10 | 1264 days | 24% |
| Molly and Gus | 9/10 | 1325 days | 20% |
| Rodrigo | 10/10 | 1386 days | 16% |
| James Aitken | 10/10 | 1386 days | 16% |
| Stefan | 10/10 | 1414 days | 15% |
| Nienke | 10/10 | 1445 days | 14% |
| Luana | 10/10 | 1445 days | 14% |
| Victoria | 10/10 | 1445 days | 14% |
| Chris Moore | 10/10 | 1445 days | 14% |
| Ant | 10/10 | 1445 days | 14% |
| Charlotte | 10/10 | 1476 days | 12% |
| Scott and Zef | 10/10 | 1476 days | 12% |
| Nicole | 10/10 | 1598 days | 8% |
| Mikki | 10/10 | 1720 days | 6% |
| Trudy and Mark Watts | 8/10 | 1720 days | 6% |
| Brad Wilson | 10/10 | 1720 days | 6% |
| Dan Couchman | 10/10 | 1720 days | 6% |
| Jonathan | 10/10 | 1720 days | 6% |
| Emily | 10/10 | 1751 days | 5% |
| Jesse O | 10/10 | 1751 days | 5% |
| Barbara and Paul | 10/10 | 1779 days | 5% |
| Louise | 10/10 | 1779 days | 5% |
| Richie Miller | 10/10 | 1810 days | 5% |
| B&L | 10/10 | 1841 days | 5% |
| Lee Beever | 10/10 | 1871 days | 5% |
| Aliena | 10/10 | 1871 days | 5% |
| Anneke Togo | 10/10 | 1902 days | 5% |
| Lynne and Julie | 10/10 | 1902 days | 5% |
| Lucy Evans | 10/10 | 1902 days | 5% |
| Marie and Cameron | 10/10 | 1902 days | 5% |
| Antonia | 10/10 | 1994 days | 5% |
| Charles & Sophie | 10/10 | 1994 days | 5% |
| Tess | 10/10 | 2055 days | 5% |
| Sam | 10/10 | 2055 days | 5% |
| Sarah Creegan | 10/10 | 2116 days | 5% |
| Angela Gray | 10/10 | 2116 days | 5% |
| Matt Linton | 10/10 | 2116 days | 5% |
| Ashleigh Lim | 10/10 | 2116 days | 5% |
| Hartmut | 10/10 | 2116 days | 5% |
| Elyse | 10/10 | 2116 days | 5% |
| Kevin Merrill | 10/10 | 2145 days | 4% |
| Mark Slaski | 10/10 | 2145 days | 4% |
| Daisy Baish | 10/10 | 2145 days | 4% |
| Emma Hamasaki | 9/10 | 2145 days | 4% |
| Katie OBlock | 10/10 | 2145 days | 4% |
| Markus Salomon | 10/10 | 2145 days | 4% |
| Chris Felicetta | 10/10 | 2176 days | 4% |
| Janet | 10/10 | 2176 days | 4% |
| Phillip H | 10/10 | 2176 days | 4% |
| Tia | 10/10 | 2176 days | 4% |
| Kilolimabravo | 10/10 | 2176 days | 4% |
| Nichole Braase | 10/10 | 2176 days | 4% |
| Sara & Michael | 10/10 | 2176 days | 4% |
| Sally and Davy | 10/10 | 2207 days | 4% |
| M. Nederveen | 9/10 | 2207 days | 4% |
| Melanie | 10/10 | 2207 days | 4% |
| Katie Cooper | 10/10 | 2207 days | 4% |
| Ed & Catherine | 9/10 | 2207 days | 4% |
| Katherine Paschall | 10/10 | 2236 days | 4% |
| Sandra | 10/10 | 2237 days | 4% |
| Rebecca Sutherland | 10/10 | 2237 days | 4% |
| Olga and Evan Patronik | 10/10 | 2237 days | 4% |
| Lore & Sébastien | 10/10 | 2237 days | 4% |
| Scott and Zef | 10/10 | 2237 days | 4% |
| Sophie Van Tol | 10/10 | 2267 days | 4% |
| Maire Peate | 10/10 | 2268 days | 4% |
| Avalon Ridler | 10/10 | 2268 days | 4% |
| Sarah | 10/10 | 2268 days | 4% |
| Jonneke van de Kamp | 10/10 | 2268 days | 4% |
| jess c | 10/10 | 2268 days | 4% |
| John Sivigny | 10/10 | 2298 days | 4% |
| Maureen Clarke | 10/10 | 2298 days | 4% |
| Stephen Hall | 10/10 | 2298 days | 4% |
| Darryl Neo | 10/10 | 2421 days | 4% |
| Harry Newton | 10/10 | 2421 days | 4% |
| Brooke | 10/10 | 2421 days | 4% |
| Felicia and Andy | 10/10 | 2451 days | 4% |
| LB & Michael | 10/10 | 2451 days | 4% |
| Päivi and John Anderson | 8/10 | 2451 days | 4% |
| Matt Linton | 10/10 | 2482 days | 4% |
| Sandy Curry | 9/10 | 2482 days | 4% |
| Scott Browning | 10/10 | 2482 days | 4% |
| Matthijs, Anouk en Mika Smit | 10/10 | 2482 days | 4% |
| Maija Morgenweck | 10/10 | 2482 days | 4% |
| JPliska | 10/10 | 2510 days | 4% |
| Henry Meehan | 10/10 | 2510 days | 4% |
| Zoran | 10/10 | 2510 days | 4% |
| Svea Brömel | 10/10 | 2510 days | 4% |
| Martin and Nikola | 10/10 | 2510 days | 4% |
| John and Barbara | 10/10 | 2541 days | 4% |
| Phillip Hartin | 10/10 | 2541 days | 4% |
| Andrew Borch | 10/10 | 2541 days | 4% |
| Niek and Anne (The Netherlands) | 10/10 | 2541 days | 4% |
| Joash Picard | 10/10 | 2571 days | 4% |
| Carrie | 10/10 | 2572 days | 4% |
| Zoe | 10/10 | 2572 days | 4% |
| Kara & Joash | 10/10 | 2572 days | 4% |
| Marian van Voorn | 9/10 | 2572 days | 4% |
| Amandine | 10/10 | 2572 days | 4% |
| David Aylmore | 9/10 | 2601 days | 4% |
| Saliha Hamici | 10/10 | 2602 days | 4% |
| Sebastian Torfs | 10/10 | 2602 days | 4% |
| Lochoe Mckinnon | 10/10 | 2632 days | 4% |
| Eric | 10/10 | 2633 days | 4% |
| Mia Tranthem | 10/10 | 2633 days | 4% |
| kael Matthews | 10/10 | 2633 days | 4% |
| Sophie Skinner | 10/10 | 2633 days | 4% |
| Eddie | 10/10 | 2786 days | 3% |
| hazel woodhead | 10/10 | 2786 days | 3% |
| Tom Smithwick | 10/10 | 2815 days | 3% |
| Matt | 10/10 | 2816 days | 3% |
| John Sivigny | 10/10 | 2816 days | 3% |
| Lizzie Watts | 10/10 | 2816 days | 3% |
| Jonathan Clay | 10/10 | 2847 days | 3% |
| Marita O'Brien | 10/10 | 2847 days | 3% |
| Jan | 9/10 | 2847 days | 3% |
| Henry | 10/10 | 2847 days | 3% |
| Andy Barlow | 10/10 | 2875 days | 3% |
| kath combes | 10/10 | 2875 days | 3% |
| Roz Lobo | 10/10 | 2875 days | 3% |
| Jorg | 10/10 | 2875 days | 3% |
| Georgia | 10/10 | 2875 days | 3% |
| Joss, Georgia and Stef | 10/10 | 2875 days | 3% |
| petra | 10/10 | 2905 days | 3% |
| Richard Janes | 10/10 | 2905 days | 3% |
| Kristel & Tim | 10/10 | 2905 days | 3% |
| Felix Maliers | 10/10 | 2906 days | 3% |
| Greg and Syd | 9/10 | 2936 days | 3% |
| Rebecca Grace | 10/10 | 2936 days | 3% |
| Julia | 9/10 | 2937 days | 3% |
| Jonas Himpe | 10/10 | 2966 days | 3% |
| kohn stephan | 10/10 | 2966 days | 3% |
| Tim Leary | 10/10 | 2966 days | 3% |
| Tom Coul | 10/10 | 2966 days | 3% |
| Kim Verplancke | 10/10 | 2966 days | 3% |
| Chris Scrimshaw | 10/10 | 2966 days | 3% |
| Martina & Trev from Switzerland | 10/10 | 2967 days | 3% |
| Wendy and Vincent | 10/10 | 2997 days | 3% |
| James N | 10/10 | 3089 days | 3% |
| Gert van der Lugt | 10/10 | 3211 days | 2% |
| Stefan Giese | 10/10 | 3211 days | 2% |
| Hendrik Pschichholtz | 10/10 | 3211 days | 2% |
| Ray Verbeek | 10/10 | 3211 days | 2% |
| Andreas Herzog | 10/10 | 3239 days | 2% |
| Tracy Frauzel | 10/10 | 3248 days | 1% |
| michel labrecque | 10/10 | 3270 days | 2% |
| Garrett South | 10/10 | 3270 days | 2% |
| Sofia Vadman | 10/10 | 3270 days | 2% |
| Patricia Pharr-Snyder | 10/10 | 3331 days | 2% |
| Gabriel Wappler | 10/10 | 3545 days | 2% |
| Phillip M | 10/10 | 3576 days | 2% |
| Sarah Considine | 10/10 | 3576 days | 2% |
| Jack + Jade Hughes | 10/10 | 3576 days | 2% |
| Gerry Fijal | 10/10 | 3576 days | 2% |
| Melanie Keller | 10/10 | 3576 days | 2% |
| Jasper S | 10/10 | 3605 days | 2% |
| Linc | 9/10 | 3636 days | 1% |
| Rose Gutekunst | 10/10 | 3636 days | 1% |
| Marcel Janser | 10/10 | 3636 days | 1% |
| Vicki Janes | 10/10 | 3667 days | 1% |
| Ky Phillips | 10/10 | 3729 days | 1% |
| Taylor Wirth | 10/10 | 3758 days | 1% |
| Emma Gaylord | 10/10 | 3758 days | 1% |
| Jean Capron | 10/10 | 3911 days | 1% |
| Barbara | 10/10 | 3911 days | 1% |
| Jan Menzies | 10/10 | 3911 days | 1% |
| Jenny Mulholland | 10/10 | 3942 days | 1% |
| Charles norris | 10/10 | 3942 days | 1% |
| Lee & Sarah . | 10/10 | 3942 days | 1% |
| Abi Fielder | 10/10 | 3970 days | 1% |
| janny van der Burg | 10/10 | 3970 days | 1% |
| HANNAH BROOKSBANK | 10/10 | 3970 days | 1% |
| Simon Betschart | 10/10 | 3970 days | 1% |
| Yannick | 10/10 | 4001 days | 1% |
| MikeHoncho | 10/10 | 4001 days | 1% |
| Dave Ruijter | 10/10 | 4001 days | 1% |
| Alison Gemrany | 10/10 | 4001 days | 1% |
| AndyDavies | 10/10 | 4032 days | 1% |
| Priscilla | 10/10 | 4062 days | 1% |
| Sarah Jones | 10/10 | 4062 days | 1% |
| Erwin & Dani Matijsen | 10/10 | 4062 days | 1% |
| Alanna Y | 10/10 | 4062 days | 1% |
| Sal Hubert | 10/10 | 4093 days | 0% |
| Mia & Martin | 10/10 | 4093 days | 1% |
| Adam Miller | 10/10 | 4123 days | 1% |
| Joe Kuchman | 10/10 | 4247 days | 0% |
| Ryan & Rita Pierce | 10/10 | 4277 days | 0% |
| Janet Mook | 9/10 | 4308 days | 0% |
| Andy/Robyn Long | 10/10 | 4308 days | 0% |
| Jon Jamie | 10/10 | 4308 days | 0% |
| Erica Bradford | 10/10 | 4336 days | 0% |
| Paulo Dias | 10/10 | 4336 days | 0% |
| Jana Zanetto | 10/10 | 4336 days | 0% |
| David Haines-Hanham | 10/10 | 4342 days | 0% |
| Sally Haines | 10/10 | 4342 days | 0% |
| Katie | 10/10 | 4367 days | 0% |
| Stefanie Summer | 10/10 | 4367 days | 0% |
| seb_lag | 9/10 | 4367 days | 0% |
| Geo | 10/10 | 4367 days | 0% |
| Ineke & Wouter | 8/10 | 4367 days | 0% |
| sally haines-hanham | 10/10 | 4367 days | 0% |
| Marc Greeve | 10/10 | 4375 days | 0% |
| Paul Eaves | 10/10 | 4428 days | 1% |
| Anna Barber | 9/10 | 4428 days | 1% |
| Adam | 10/10 | 4459 days | 1% |
| Rob & Margot | 10/10 | 4489 days | 1% |
| Vikki reeves | 10/10 | 4489 days | 1% |
| Gerard McAuley | 10/10 | 4489 days | 1% |
| Stephanie | 10/10 | 4493 days | 1% |
| Ben Z | 10/10 | 4642 days | 1% |
| GLD | 10/10 | 4673 days | 1% |
| Colin Bond | 10/10 | 4673 days | 1% |
| HandH | 10/10 | 4673 days | 1% |
| Chris Ledwig | 10/10 | 4673 days | 1% |
| joepolog40 | 10/10 | 4673 days | 1% |
| titougreg29 | 10/10 | 4701 days | 1% |
| Brian | 10/10 | 4701 days | 1% |
| Wibo de Vries | 10/10 | 4701 days | 1% |
| Katie&Mike U | 10/10 | 4701 days | 1% |
| Peg Wooten | 10/10 | 4732 days | 1% |
| Marc Hoskins | 10/10 | 4732 days | 1% |
| Velvette | 10/10 | 4732 days | 1% |
| Stephanie Zellerer | 10/10 | 4732 days | 1% |
| Tina Gehmecker | 10/10 | 4732 days | 1% |
| paulcallanan | 10/10 | 4732 days | 1% |
| Tom Batty | 10/10 | 4732 days | 1% |
| Dave Worthington | 10/10 | 4732 days | 1% |
| Jodie Cronk | 10/10 | 4732 days | 1% |
| Jen&Digs M | 10/10 | 4763 days | 1% |
| Paul Leow | 10/10 | 4763 days | 1% |
| phnz | 10/10 | 4763 days | 1% |
| medellia371 | 10/10 | 4793 days | 1% |
| Ihopkin | 10/10 | 4793 days | 1% |
| dan_robyn | 10/10 | 4824 days | 1% |
| erinlongtrail | 10/10 | 4824 days | 1% |
| sal | 10/10 | 4854 days | 1% |
| Horius | 10/10 | 4854 days | 1% |
| kayburns | 9/10 | 4854 days | 1% |
| Funkytiptoe | 10/10 | 4854 days | 1% |
| Christian Fell | 10/10 | 4854 days | 1% |
| aloedriscoll | 10/10 | 4977 days | 1% |
| h schmidt | 10/10 | 5007 days | 1% |
| jensmitty | 10/10 | 5007 days | 1% |
| aubreyfalk | 10/10 | 5007 days | 1% |
| WDC_Oxfam2012 | 10/10 | 5007 days | 1% |
| doublesessions | 9/10 | 5038 days | 1% |
| tdean | 10/10 | 5038 days | 1% |
| Ewan | 10/10 | 5038 days | 1% |
| StefanKatie | 10/10 | 5067 days | 1% |
| François | 10/10 | 5098 days | 1% |
| essy | 10/10 | 5129 days | 1% |
| Bkeeping | 10/10 | 5129 days | 1% |
| mandaroni | 10/10 | 5159 days | 1% |
| cioffil | 10/10 | 5190 days | 1% |
| jackmason | 10/10 | 5190 days | 1% |
| greanman | 10/10 | 5190 days | 1% |
| jimmynew7121 | 10/10 | 5220 days | 1% |
| lmharwood | 10/10 | 5251 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The PiwiWiwi Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.37% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The PiwiWiwi Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The PiwiWiwi Campervans experience has been adjusted for 166 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 163 | -3.30% |
| 164 | -3.32% |
| 165 | -3.35% |
| 166 | -3.37% |
| 167 | -3.39% |
| 168 | -3.41% |
| 169 | -3.43% |
| … | … |
Balancing Adjustment
0.62% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.