Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for PiwiWiwi Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
PiwiWiwi Campervans
Valid Reviews
287 Valid Reviews
The PiwiWiwi Campervans experience has a total of 293 reviews. There are 287 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 287 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 267 |
|
93% |
| 9/10 | 17 |
|
6% |
| 8/10 | 3 |
|
1% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
99.20% Average
The raw data average (mean) for all the PiwiWiwi Campervans valid reviews is 99.20% and is based on 287 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 287 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
100% |
| 9/10 | 0 |
|
0% |
| 8/10 | 0 |
|
0% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
100.00% Average
The raw data average (mean) for all the PiwiWiwi Campervans face-to-face reviews is 100.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
99.44%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sadie Hughes | 10/10 | 384 days | 100% |
| Julie and Martin | 9/10 | 414 days | 98% |
| Sara & Michael | 10/10 | 414 days | 99% |
| Lynne | 10/10 | 445 days | 97% |
| Moni Djodan | 10/10 | 445 days | 97% |
| Michael Stewart | 10/10 | 473 days | 95% |
| Clemens | 10/10 | 504 days | 93% |
| sofie boscart | 10/10 | 535 days | 91% |
| Laura Fitzgibbon | 10/10 | 535 days | 91% |
| Vanessa P | 10/10 | 535 days | 91% |
| Marc | 10/10 | 565 days | 89% |
| Rob | 10/10 | 565 days | 89% |
| Patrick Otis | 10/10 | 565 days | 89% |
| Geraldine | 10/10 | 596 days | 87% |
| Ellen Cunningham | 10/10 | 626 days | 85% |
| Lucy B | 10/10 | 657 days | 82% |
| Lisa & Eamonn | 10/10 | 779 days | 71% |
| Andreas | 10/10 | 779 days | 71% |
| Ryan | 10/10 | 810 days | 68% |
| Markus | 10/10 | 810 days | 68% |
| Mariel Casparie | 10/10 | 839 days | 65% |
| Chloe Sivigny | 10/10 | 839 days | 65% |
| Havard and Carolyn | 10/10 | 870 days | 62% |
| Audrey | 10/10 | 870 days | 62% |
| Will | 10/10 | 870 days | 62% |
| Lucy R | 10/10 | 901 days | 59% |
| Susan Mastrototaro | 10/10 | 992 days | 49% |
| Laura | 10/10 | 1115 days | 37% |
| Mirjam | 10/10 | 1145 days | 34% |
| Robin Sather | 10/10 | 1419 days | 16% |
| Molly and Gus | 9/10 | 1480 days | 13% |
| Rodrigo | 10/10 | 1541 days | 10% |
| James Aitken | 10/10 | 1541 days | 10% |
| Stefan | 10/10 | 1569 days | 9% |
| Nienke | 10/10 | 1600 days | 8% |
| Luana | 10/10 | 1600 days | 8% |
| Victoria | 10/10 | 1600 days | 8% |
| Chris Moore | 10/10 | 1600 days | 8% |
| Ant | 10/10 | 1600 days | 8% |
| Charlotte | 10/10 | 1631 days | 8% |
| Scott and Zef | 10/10 | 1631 days | 8% |
| Nicole | 10/10 | 1753 days | 6% |
| Mikki | 10/10 | 1875 days | 5% |
| Trudy and Mark Watts | 8/10 | 1875 days | 5% |
| Brad Wilson | 10/10 | 1875 days | 5% |
| Dan Couchman | 10/10 | 1875 days | 5% |
| Jonathan | 10/10 | 1875 days | 5% |
| Emily | 10/10 | 1906 days | 5% |
| Jesse O | 10/10 | 1906 days | 5% |
| Barbara and Paul | 10/10 | 1934 days | 5% |
| Louise | 10/10 | 1934 days | 5% |
| Richie Miller | 10/10 | 1965 days | 5% |
| B&L | 10/10 | 1996 days | 5% |
| Lee Beever | 10/10 | 2026 days | 5% |
| Aliena | 10/10 | 2026 days | 5% |
| Anneke Togo | 10/10 | 2057 days | 5% |
| Lynne and Julie | 10/10 | 2057 days | 5% |
| Lucy Evans | 10/10 | 2057 days | 5% |
| Marie and Cameron | 10/10 | 2057 days | 5% |
| Antonia | 10/10 | 2149 days | 5% |
| Charles & Sophie | 10/10 | 2149 days | 5% |
| Tess | 10/10 | 2210 days | 4% |
| Sam | 10/10 | 2210 days | 4% |
| Sarah Creegan | 10/10 | 2271 days | 4% |
| Angela Gray | 10/10 | 2271 days | 4% |
| Matt Linton | 10/10 | 2271 days | 4% |
| Ashleigh Lim | 10/10 | 2271 days | 4% |
| Hartmut | 10/10 | 2271 days | 4% |
| Elyse | 10/10 | 2271 days | 4% |
| Kevin Merrill | 10/10 | 2300 days | 4% |
| Mark Slaski | 10/10 | 2300 days | 4% |
| Daisy Baish | 10/10 | 2300 days | 4% |
| Emma Hamasaki | 9/10 | 2300 days | 4% |
| Katie OBlock | 10/10 | 2300 days | 4% |
| Markus Salomon | 10/10 | 2300 days | 4% |
| Chris Felicetta | 10/10 | 2331 days | 4% |
| Janet | 10/10 | 2331 days | 4% |
| Phillip H | 10/10 | 2331 days | 4% |
| Tia | 10/10 | 2331 days | 4% |
| Kilolimabravo | 10/10 | 2331 days | 4% |
| Nichole Braase | 10/10 | 2331 days | 4% |
| Sara & Michael | 10/10 | 2331 days | 4% |
| Sally and Davy | 10/10 | 2362 days | 4% |
| M. Nederveen | 9/10 | 2362 days | 4% |
| Melanie | 10/10 | 2362 days | 4% |
| Katie Cooper | 10/10 | 2362 days | 4% |
| Ed & Catherine | 9/10 | 2362 days | 4% |
| Katherine Paschall | 10/10 | 2392 days | 4% |
| Sandra | 10/10 | 2392 days | 4% |
| Rebecca Sutherland | 10/10 | 2392 days | 4% |
| Olga and Evan Patronik | 10/10 | 2392 days | 4% |
| Lore & Sébastien | 10/10 | 2392 days | 4% |
| Scott and Zef | 10/10 | 2392 days | 4% |
| Sophie Van Tol | 10/10 | 2423 days | 4% |
| Maire Peate | 10/10 | 2423 days | 4% |
| Avalon Ridler | 10/10 | 2423 days | 4% |
| Sarah | 10/10 | 2423 days | 4% |
| Jonneke van de Kamp | 10/10 | 2423 days | 4% |
| jess c | 10/10 | 2423 days | 4% |
| John Sivigny | 10/10 | 2453 days | 4% |
| Maureen Clarke | 10/10 | 2453 days | 4% |
| Stephen Hall | 10/10 | 2453 days | 4% |
| Darryl Neo | 10/10 | 2576 days | 4% |
| Harry Newton | 10/10 | 2576 days | 4% |
| Brooke | 10/10 | 2576 days | 4% |
| Felicia and Andy | 10/10 | 2606 days | 4% |
| LB & Michael | 10/10 | 2606 days | 4% |
| Päivi and John Anderson | 8/10 | 2606 days | 4% |
| Matt Linton | 10/10 | 2637 days | 4% |
| Sandy Curry | 9/10 | 2637 days | 3% |
| Scott Browning | 10/10 | 2637 days | 4% |
| Matthijs, Anouk en Mika Smit | 10/10 | 2637 days | 4% |
| Maija Morgenweck | 10/10 | 2637 days | 4% |
| JPliska | 10/10 | 2665 days | 3% |
| Henry Meehan | 10/10 | 2665 days | 3% |
| Zoran | 10/10 | 2665 days | 3% |
| Svea Brömel | 10/10 | 2665 days | 3% |
| Martin and Nikola | 10/10 | 2665 days | 3% |
| John and Barbara | 10/10 | 2696 days | 3% |
| Phillip Hartin | 10/10 | 2696 days | 3% |
| Andrew Borch | 10/10 | 2696 days | 3% |
| Niek and Anne (The Netherlands) | 10/10 | 2696 days | 3% |
| Joash Picard | 10/10 | 2727 days | 3% |
| Carrie | 10/10 | 2727 days | 3% |
| Zoe | 10/10 | 2727 days | 3% |
| Kara & Joash | 10/10 | 2727 days | 3% |
| Marian van Voorn | 9/10 | 2727 days | 3% |
| Amandine | 10/10 | 2727 days | 3% |
| David Aylmore | 9/10 | 2757 days | 3% |
| Saliha Hamici | 10/10 | 2757 days | 3% |
| Sebastian Torfs | 10/10 | 2757 days | 3% |
| Lochoe Mckinnon | 10/10 | 2788 days | 3% |
| Eric | 10/10 | 2788 days | 3% |
| Mia Tranthem | 10/10 | 2788 days | 3% |
| kael Matthews | 10/10 | 2788 days | 3% |
| Sophie Skinner | 10/10 | 2788 days | 3% |
| Eddie | 10/10 | 2941 days | 3% |
| hazel woodhead | 10/10 | 2941 days | 3% |
| Tom Smithwick | 10/10 | 2971 days | 3% |
| Matt | 10/10 | 2971 days | 3% |
| John Sivigny | 10/10 | 2971 days | 3% |
| Lizzie Watts | 10/10 | 2971 days | 3% |
| Jonathan Clay | 10/10 | 3002 days | 3% |
| Marita O'Brien | 10/10 | 3002 days | 3% |
| Jan | 9/10 | 3002 days | 3% |
| Henry | 10/10 | 3002 days | 3% |
| Andy Barlow | 10/10 | 3030 days | 3% |
| kath combes | 10/10 | 3030 days | 3% |
| Roz Lobo | 10/10 | 3030 days | 3% |
| Jorg | 10/10 | 3030 days | 3% |
| Georgia | 10/10 | 3030 days | 3% |
| Joss, Georgia and Stef | 10/10 | 3030 days | 3% |
| petra | 10/10 | 3061 days | 3% |
| Richard Janes | 10/10 | 3061 days | 3% |
| Kristel & Tim | 10/10 | 3061 days | 3% |
| Felix Maliers | 10/10 | 3061 days | 3% |
| Greg and Syd | 9/10 | 3092 days | 3% |
| Rebecca Grace | 10/10 | 3092 days | 3% |
| Julia | 9/10 | 3092 days | 3% |
| Jonas Himpe | 10/10 | 3122 days | 2% |
| kohn stephan | 10/10 | 3122 days | 2% |
| Tim Leary | 10/10 | 3122 days | 2% |
| Tom Coul | 10/10 | 3122 days | 2% |
| Kim Verplancke | 10/10 | 3122 days | 2% |
| Chris Scrimshaw | 10/10 | 3122 days | 2% |
| Martina & Trev from Switzerland | 10/10 | 3122 days | 2% |
| Wendy and Vincent | 10/10 | 3153 days | 2% |
| James N | 10/10 | 3245 days | 2% |
| Gert van der Lugt | 10/10 | 3367 days | 2% |
| Stefan Giese | 10/10 | 3367 days | 2% |
| Hendrik Pschichholtz | 10/10 | 3367 days | 2% |
| Ray Verbeek | 10/10 | 3367 days | 2% |
| Andreas Herzog | 10/10 | 3395 days | 2% |
| Tracy Frauzel | 10/10 | 3403 days | 1% |
| michel labrecque | 10/10 | 3426 days | 2% |
| Garrett South | 10/10 | 3426 days | 2% |
| Sofia Vadman | 10/10 | 3426 days | 2% |
| Patricia Pharr-Snyder | 10/10 | 3487 days | 2% |
| Gabriel Wappler | 10/10 | 3701 days | 1% |
| Phillip M | 10/10 | 3732 days | 1% |
| Sarah Considine | 10/10 | 3732 days | 1% |
| Jack + Jade Hughes | 10/10 | 3732 days | 1% |
| Gerry Fijal | 10/10 | 3732 days | 1% |
| Melanie Keller | 10/10 | 3732 days | 1% |
| Jasper S | 10/10 | 3761 days | 1% |
| Linc | 9/10 | 3792 days | 1% |
| Rose Gutekunst | 10/10 | 3792 days | 1% |
| Marcel Janser | 10/10 | 3792 days | 1% |
| Vicki Janes | 10/10 | 3823 days | 1% |
| Ky Phillips | 10/10 | 3884 days | 1% |
| Taylor Wirth | 10/10 | 3914 days | 1% |
| Emma Gaylord | 10/10 | 3914 days | 1% |
| Jean Capron | 10/10 | 4067 days | 0% |
| Barbara | 10/10 | 4067 days | 0% |
| Jan Menzies | 10/10 | 4067 days | 0% |
| Jenny Mulholland | 10/10 | 4098 days | 0% |
| Charles norris | 10/10 | 4098 days | 0% |
| Lee & Sarah . | 10/10 | 4098 days | 0% |
| Abi Fielder | 10/10 | 4126 days | 0% |
| janny van der Burg | 10/10 | 4126 days | 0% |
| HANNAH BROOKSBANK | 10/10 | 4126 days | 0% |
| Simon Betschart | 10/10 | 4126 days | 0% |
| Yannick | 10/10 | 4157 days | 0% |
| MikeHoncho | 10/10 | 4157 days | 0% |
| Dave Ruijter | 10/10 | 4157 days | 0% |
| Alison Gemrany | 10/10 | 4157 days | 0% |
| AndyDavies | 10/10 | 4188 days | 0% |
| Priscilla | 10/10 | 4218 days | 0% |
| Sarah Jones | 10/10 | 4218 days | 0% |
| Erwin & Dani Matijsen | 10/10 | 4218 days | 0% |
| Alanna Y | 10/10 | 4218 days | 0% |
| Sal Hubert | 10/10 | 4248 days | 0% |
| Mia & Martin | 10/10 | 4249 days | 0% |
| Adam Miller | 10/10 | 4279 days | 0% |
| Joe Kuchman | 10/10 | 4402 days | 1% |
| Ryan & Rita Pierce | 10/10 | 4432 days | 1% |
| Janet Mook | 9/10 | 4463 days | 1% |
| Andy/Robyn Long | 10/10 | 4463 days | 1% |
| Jon Jamie | 10/10 | 4463 days | 1% |
| Erica Bradford | 10/10 | 4491 days | 1% |
| Paulo Dias | 10/10 | 4491 days | 1% |
| Jana Zanetto | 10/10 | 4491 days | 1% |
| David Haines-Hanham | 10/10 | 4497 days | 0% |
| Sally Haines | 10/10 | 4497 days | 0% |
| Katie | 10/10 | 4522 days | 1% |
| Stefanie Summer | 10/10 | 4522 days | 1% |
| seb_lag | 9/10 | 4522 days | 1% |
| Geo | 10/10 | 4522 days | 1% |
| Ineke & Wouter | 8/10 | 4522 days | 1% |
| sally haines-hanham | 10/10 | 4522 days | 1% |
| Marc Greeve | 10/10 | 4530 days | 0% |
| Paul Eaves | 10/10 | 4583 days | 1% |
| Anna Barber | 9/10 | 4583 days | 1% |
| Adam | 10/10 | 4614 days | 1% |
| Rob & Margot | 10/10 | 4644 days | 1% |
| Vikki reeves | 10/10 | 4644 days | 1% |
| Gerard McAuley | 10/10 | 4644 days | 1% |
| Stephanie | 10/10 | 4648 days | 0% |
| Ben Z | 10/10 | 4797 days | 1% |
| GLD | 10/10 | 4828 days | 1% |
| Colin Bond | 10/10 | 4828 days | 1% |
| HandH | 10/10 | 4828 days | 1% |
| Chris Ledwig | 10/10 | 4828 days | 1% |
| joepolog40 | 10/10 | 4828 days | 1% |
| titougreg29 | 10/10 | 4856 days | 1% |
| Brian | 10/10 | 4856 days | 1% |
| Wibo de Vries | 10/10 | 4856 days | 1% |
| Katie&Mike U | 10/10 | 4856 days | 1% |
| Peg Wooten | 10/10 | 4887 days | 1% |
| Marc Hoskins | 10/10 | 4887 days | 1% |
| Velvette | 10/10 | 4887 days | 1% |
| Stephanie Zellerer | 10/10 | 4887 days | 1% |
| Tina Gehmecker | 10/10 | 4887 days | 1% |
| paulcallanan | 10/10 | 4887 days | 1% |
| Tom Batty | 10/10 | 4887 days | 1% |
| Dave Worthington | 10/10 | 4887 days | 1% |
| Jodie Cronk | 10/10 | 4887 days | 1% |
| Jen&Digs M | 10/10 | 4918 days | 1% |
| Paul Leow | 10/10 | 4918 days | 1% |
| phnz | 10/10 | 4918 days | 1% |
| medellia371 | 10/10 | 4948 days | 1% |
| Ihopkin | 10/10 | 4948 days | 1% |
| dan_robyn | 10/10 | 4979 days | 1% |
| erinlongtrail | 10/10 | 4979 days | 1% |
| sal | 10/10 | 5009 days | 1% |
| Horius | 10/10 | 5009 days | 1% |
| kayburns | 9/10 | 5009 days | 1% |
| Funkytiptoe | 10/10 | 5009 days | 1% |
| Christian Fell | 10/10 | 5009 days | 1% |
| aloedriscoll | 10/10 | 5132 days | 1% |
| h schmidt | 10/10 | 5162 days | 1% |
| jensmitty | 10/10 | 5162 days | 1% |
| aubreyfalk | 10/10 | 5162 days | 1% |
| WDC_Oxfam2012 | 10/10 | 5162 days | 1% |
| doublesessions | 9/10 | 5193 days | 1% |
| tdean | 10/10 | 5193 days | 1% |
| Ewan | 10/10 | 5193 days | 1% |
| StefanKatie | 10/10 | 5222 days | 1% |
| François | 10/10 | 5253 days | 1% |
| essy | 10/10 | 5284 days | 1% |
| Bkeeping | 10/10 | 5284 days | 1% |
| mandaroni | 10/10 | 5314 days | 1% |
| cioffil | 10/10 | 5345 days | 1% |
| jackmason | 10/10 | 5345 days | 1% |
| greanman | 10/10 | 5345 days | 1% |
| jimmynew7121 | 10/10 | 5375 days | 1% |
| lmharwood | 10/10 | 5406 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The PiwiWiwi Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.69% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 96 days. The PiwiWiwi Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The PiwiWiwi Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.65% |
| 198 | -2.67% |
| 199 | -2.68% |
| 200 | -2.69% |
| 201 | -2.71% |
| 202 | -2.72% |
| 203 | -2.73% |
| … | … |
Balancing Adjustment
0.56% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.