Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for PiwiWiwi Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
PiwiWiwi Campervans
Valid Reviews
287 Valid Reviews
The PiwiWiwi Campervans experience has a total of 293 reviews. There are 287 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 287 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 267 |
|
93% |
| 9/10 | 17 |
|
6% |
| 8/10 | 3 |
|
1% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
99.20% Average
The raw data average (mean) for all the PiwiWiwi Campervans valid reviews is 99.20% and is based on 287 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 287 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
100% |
| 9/10 | 0 |
|
0% |
| 8/10 | 0 |
|
0% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
100.00% Average
The raw data average (mean) for all the PiwiWiwi Campervans face-to-face reviews is 100.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
99.43%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sadie Hughes | 10/10 | 415 days | 100% |
| Julie and Martin | 9/10 | 445 days | 97% |
| Sara & Michael | 10/10 | 445 days | 98% |
| Lynne | 10/10 | 476 days | 97% |
| Moni Djodan | 10/10 | 476 days | 97% |
| Michael Stewart | 10/10 | 504 days | 95% |
| Clemens | 10/10 | 535 days | 93% |
| sofie boscart | 10/10 | 566 days | 91% |
| Laura Fitzgibbon | 10/10 | 566 days | 91% |
| Vanessa P | 10/10 | 566 days | 91% |
| Marc | 10/10 | 596 days | 88% |
| Rob | 10/10 | 596 days | 88% |
| Patrick Otis | 10/10 | 596 days | 88% |
| Geraldine | 10/10 | 627 days | 86% |
| Ellen Cunningham | 10/10 | 657 days | 84% |
| Lucy B | 10/10 | 688 days | 81% |
| Lisa & Eamonn | 10/10 | 810 days | 69% |
| Andreas | 10/10 | 810 days | 69% |
| Ryan | 10/10 | 841 days | 66% |
| Markus | 10/10 | 841 days | 66% |
| Mariel Casparie | 10/10 | 870 days | 63% |
| Chloe Sivigny | 10/10 | 870 days | 63% |
| Havard and Carolyn | 10/10 | 901 days | 59% |
| Audrey | 10/10 | 901 days | 59% |
| Will | 10/10 | 901 days | 59% |
| Lucy R | 10/10 | 932 days | 56% |
| Susan Mastrototaro | 10/10 | 1023 days | 46% |
| Laura | 10/10 | 1146 days | 35% |
| Mirjam | 10/10 | 1176 days | 32% |
| Robin Sather | 10/10 | 1450 days | 14% |
| Molly and Gus | 9/10 | 1511 days | 12% |
| Rodrigo | 10/10 | 1572 days | 9% |
| James Aitken | 10/10 | 1572 days | 9% |
| Stefan | 10/10 | 1600 days | 9% |
| Nienke | 10/10 | 1631 days | 8% |
| Luana | 10/10 | 1631 days | 8% |
| Victoria | 10/10 | 1631 days | 8% |
| Chris Moore | 10/10 | 1631 days | 8% |
| Ant | 10/10 | 1631 days | 8% |
| Charlotte | 10/10 | 1662 days | 7% |
| Scott and Zef | 10/10 | 1662 days | 7% |
| Nicole | 10/10 | 1784 days | 6% |
| Mikki | 10/10 | 1906 days | 5% |
| Trudy and Mark Watts | 8/10 | 1906 days | 5% |
| Brad Wilson | 10/10 | 1906 days | 5% |
| Dan Couchman | 10/10 | 1906 days | 5% |
| Jonathan | 10/10 | 1906 days | 5% |
| Emily | 10/10 | 1937 days | 5% |
| Jesse O | 10/10 | 1937 days | 5% |
| Barbara and Paul | 10/10 | 1965 days | 5% |
| Louise | 10/10 | 1965 days | 5% |
| Richie Miller | 10/10 | 1996 days | 5% |
| B&L | 10/10 | 2027 days | 5% |
| Lee Beever | 10/10 | 2057 days | 5% |
| Aliena | 10/10 | 2057 days | 5% |
| Anneke Togo | 10/10 | 2088 days | 5% |
| Lynne and Julie | 10/10 | 2088 days | 5% |
| Lucy Evans | 10/10 | 2088 days | 5% |
| Marie and Cameron | 10/10 | 2088 days | 5% |
| Antonia | 10/10 | 2180 days | 5% |
| Charles & Sophie | 10/10 | 2180 days | 5% |
| Tess | 10/10 | 2241 days | 4% |
| Sam | 10/10 | 2241 days | 4% |
| Sarah Creegan | 10/10 | 2302 days | 4% |
| Angela Gray | 10/10 | 2302 days | 4% |
| Matt Linton | 10/10 | 2302 days | 4% |
| Ashleigh Lim | 10/10 | 2302 days | 4% |
| Hartmut | 10/10 | 2302 days | 4% |
| Elyse | 10/10 | 2302 days | 4% |
| Kevin Merrill | 10/10 | 2331 days | 4% |
| Mark Slaski | 10/10 | 2331 days | 4% |
| Daisy Baish | 10/10 | 2331 days | 4% |
| Emma Hamasaki | 9/10 | 2331 days | 4% |
| Katie OBlock | 10/10 | 2331 days | 4% |
| Markus Salomon | 10/10 | 2331 days | 4% |
| Chris Felicetta | 10/10 | 2362 days | 4% |
| Janet | 10/10 | 2362 days | 4% |
| Phillip H | 10/10 | 2362 days | 4% |
| Tia | 10/10 | 2362 days | 4% |
| Kilolimabravo | 10/10 | 2362 days | 4% |
| Nichole Braase | 10/10 | 2362 days | 4% |
| Sara & Michael | 10/10 | 2362 days | 4% |
| Sally and Davy | 10/10 | 2393 days | 4% |
| M. Nederveen | 9/10 | 2393 days | 4% |
| Melanie | 10/10 | 2393 days | 4% |
| Katie Cooper | 10/10 | 2393 days | 4% |
| Ed & Catherine | 9/10 | 2393 days | 4% |
| Katherine Paschall | 10/10 | 2422 days | 4% |
| Sandra | 10/10 | 2423 days | 4% |
| Rebecca Sutherland | 10/10 | 2423 days | 4% |
| Olga and Evan Patronik | 10/10 | 2423 days | 4% |
| Lore & Sébastien | 10/10 | 2423 days | 4% |
| Scott and Zef | 10/10 | 2423 days | 4% |
| Sophie Van Tol | 10/10 | 2453 days | 4% |
| Maire Peate | 10/10 | 2454 days | 4% |
| Avalon Ridler | 10/10 | 2454 days | 4% |
| Sarah | 10/10 | 2454 days | 4% |
| Jonneke van de Kamp | 10/10 | 2454 days | 4% |
| jess c | 10/10 | 2454 days | 4% |
| John Sivigny | 10/10 | 2484 days | 4% |
| Maureen Clarke | 10/10 | 2484 days | 4% |
| Stephen Hall | 10/10 | 2484 days | 4% |
| Darryl Neo | 10/10 | 2607 days | 4% |
| Harry Newton | 10/10 | 2607 days | 4% |
| Brooke | 10/10 | 2607 days | 4% |
| Felicia and Andy | 10/10 | 2637 days | 4% |
| LB & Michael | 10/10 | 2637 days | 4% |
| Päivi and John Anderson | 8/10 | 2637 days | 4% |
| Matt Linton | 10/10 | 2668 days | 4% |
| Sandy Curry | 9/10 | 2668 days | 4% |
| Scott Browning | 10/10 | 2668 days | 4% |
| Matthijs, Anouk en Mika Smit | 10/10 | 2668 days | 4% |
| Maija Morgenweck | 10/10 | 2668 days | 4% |
| JPliska | 10/10 | 2696 days | 4% |
| Henry Meehan | 10/10 | 2696 days | 4% |
| Zoran | 10/10 | 2696 days | 4% |
| Svea Brömel | 10/10 | 2696 days | 4% |
| Martin and Nikola | 10/10 | 2696 days | 4% |
| John and Barbara | 10/10 | 2727 days | 3% |
| Phillip Hartin | 10/10 | 2727 days | 3% |
| Andrew Borch | 10/10 | 2727 days | 3% |
| Niek and Anne (The Netherlands) | 10/10 | 2727 days | 3% |
| Joash Picard | 10/10 | 2757 days | 3% |
| Carrie | 10/10 | 2758 days | 3% |
| Zoe | 10/10 | 2758 days | 3% |
| Kara & Joash | 10/10 | 2758 days | 3% |
| Marian van Voorn | 9/10 | 2758 days | 3% |
| Amandine | 10/10 | 2758 days | 3% |
| David Aylmore | 9/10 | 2787 days | 3% |
| Saliha Hamici | 10/10 | 2788 days | 3% |
| Sebastian Torfs | 10/10 | 2788 days | 3% |
| Lochoe Mckinnon | 10/10 | 2818 days | 3% |
| Eric | 10/10 | 2819 days | 3% |
| Mia Tranthem | 10/10 | 2819 days | 3% |
| kael Matthews | 10/10 | 2819 days | 3% |
| Sophie Skinner | 10/10 | 2819 days | 3% |
| Eddie | 10/10 | 2972 days | 3% |
| hazel woodhead | 10/10 | 2972 days | 3% |
| Tom Smithwick | 10/10 | 3001 days | 3% |
| Matt | 10/10 | 3002 days | 3% |
| John Sivigny | 10/10 | 3002 days | 3% |
| Lizzie Watts | 10/10 | 3002 days | 3% |
| Jonathan Clay | 10/10 | 3033 days | 3% |
| Marita O'Brien | 10/10 | 3033 days | 3% |
| Jan | 9/10 | 3033 days | 3% |
| Henry | 10/10 | 3033 days | 3% |
| Andy Barlow | 10/10 | 3061 days | 3% |
| kath combes | 10/10 | 3061 days | 3% |
| Roz Lobo | 10/10 | 3061 days | 3% |
| Jorg | 10/10 | 3061 days | 3% |
| Georgia | 10/10 | 3061 days | 3% |
| Joss, Georgia and Stef | 10/10 | 3061 days | 3% |
| petra | 10/10 | 3091 days | 3% |
| Richard Janes | 10/10 | 3091 days | 3% |
| Kristel & Tim | 10/10 | 3091 days | 3% |
| Felix Maliers | 10/10 | 3092 days | 3% |
| Greg and Syd | 9/10 | 3122 days | 3% |
| Rebecca Grace | 10/10 | 3122 days | 3% |
| Julia | 9/10 | 3123 days | 3% |
| Jonas Himpe | 10/10 | 3152 days | 3% |
| kohn stephan | 10/10 | 3152 days | 3% |
| Tim Leary | 10/10 | 3152 days | 3% |
| Tom Coul | 10/10 | 3152 days | 3% |
| Kim Verplancke | 10/10 | 3152 days | 3% |
| Chris Scrimshaw | 10/10 | 3152 days | 3% |
| Martina & Trev from Switzerland | 10/10 | 3153 days | 3% |
| Wendy and Vincent | 10/10 | 3183 days | 2% |
| James N | 10/10 | 3275 days | 2% |
| Gert van der Lugt | 10/10 | 3397 days | 2% |
| Stefan Giese | 10/10 | 3397 days | 2% |
| Hendrik Pschichholtz | 10/10 | 3397 days | 2% |
| Ray Verbeek | 10/10 | 3397 days | 2% |
| Andreas Herzog | 10/10 | 3425 days | 2% |
| Tracy Frauzel | 10/10 | 3434 days | 1% |
| michel labrecque | 10/10 | 3456 days | 2% |
| Garrett South | 10/10 | 3456 days | 2% |
| Sofia Vadman | 10/10 | 3456 days | 2% |
| Patricia Pharr-Snyder | 10/10 | 3517 days | 2% |
| Gabriel Wappler | 10/10 | 3731 days | 1% |
| Phillip M | 10/10 | 3762 days | 1% |
| Sarah Considine | 10/10 | 3762 days | 1% |
| Jack + Jade Hughes | 10/10 | 3762 days | 1% |
| Gerry Fijal | 10/10 | 3762 days | 1% |
| Melanie Keller | 10/10 | 3762 days | 1% |
| Jasper S | 10/10 | 3791 days | 1% |
| Linc | 9/10 | 3822 days | 1% |
| Rose Gutekunst | 10/10 | 3822 days | 1% |
| Marcel Janser | 10/10 | 3822 days | 1% |
| Vicki Janes | 10/10 | 3853 days | 1% |
| Ky Phillips | 10/10 | 3915 days | 1% |
| Taylor Wirth | 10/10 | 3944 days | 1% |
| Emma Gaylord | 10/10 | 3944 days | 1% |
| Jean Capron | 10/10 | 4097 days | 0% |
| Barbara | 10/10 | 4097 days | 0% |
| Jan Menzies | 10/10 | 4097 days | 0% |
| Jenny Mulholland | 10/10 | 4128 days | 0% |
| Charles norris | 10/10 | 4128 days | 0% |
| Lee & Sarah . | 10/10 | 4128 days | 0% |
| Abi Fielder | 10/10 | 4156 days | 0% |
| janny van der Burg | 10/10 | 4156 days | 0% |
| HANNAH BROOKSBANK | 10/10 | 4156 days | 0% |
| Simon Betschart | 10/10 | 4156 days | 0% |
| Yannick | 10/10 | 4187 days | 0% |
| MikeHoncho | 10/10 | 4187 days | 0% |
| Dave Ruijter | 10/10 | 4187 days | 0% |
| Alison Gemrany | 10/10 | 4187 days | 0% |
| AndyDavies | 10/10 | 4218 days | 0% |
| Priscilla | 10/10 | 4248 days | 0% |
| Sarah Jones | 10/10 | 4248 days | 0% |
| Erwin & Dani Matijsen | 10/10 | 4248 days | 0% |
| Alanna Y | 10/10 | 4248 days | 0% |
| Sal Hubert | 10/10 | 4279 days | 0% |
| Mia & Martin | 10/10 | 4279 days | 0% |
| Adam Miller | 10/10 | 4309 days | 0% |
| Joe Kuchman | 10/10 | 4433 days | 1% |
| Ryan & Rita Pierce | 10/10 | 4463 days | 1% |
| Janet Mook | 9/10 | 4494 days | 1% |
| Andy/Robyn Long | 10/10 | 4494 days | 1% |
| Jon Jamie | 10/10 | 4494 days | 1% |
| Erica Bradford | 10/10 | 4522 days | 1% |
| Paulo Dias | 10/10 | 4522 days | 1% |
| Jana Zanetto | 10/10 | 4522 days | 1% |
| David Haines-Hanham | 10/10 | 4528 days | 1% |
| Sally Haines | 10/10 | 4528 days | 1% |
| Katie | 10/10 | 4553 days | 1% |
| Stefanie Summer | 10/10 | 4553 days | 1% |
| seb_lag | 9/10 | 4553 days | 1% |
| Geo | 10/10 | 4553 days | 1% |
| Ineke & Wouter | 8/10 | 4553 days | 1% |
| sally haines-hanham | 10/10 | 4553 days | 1% |
| Marc Greeve | 10/10 | 4561 days | 1% |
| Paul Eaves | 10/10 | 4614 days | 1% |
| Anna Barber | 9/10 | 4614 days | 1% |
| Adam | 10/10 | 4645 days | 1% |
| Rob & Margot | 10/10 | 4675 days | 1% |
| Vikki reeves | 10/10 | 4675 days | 1% |
| Gerard McAuley | 10/10 | 4675 days | 1% |
| Stephanie | 10/10 | 4679 days | 1% |
| Ben Z | 10/10 | 4828 days | 1% |
| GLD | 10/10 | 4859 days | 1% |
| Colin Bond | 10/10 | 4859 days | 1% |
| HandH | 10/10 | 4859 days | 1% |
| Chris Ledwig | 10/10 | 4859 days | 1% |
| joepolog40 | 10/10 | 4859 days | 1% |
| titougreg29 | 10/10 | 4887 days | 1% |
| Brian | 10/10 | 4887 days | 1% |
| Wibo de Vries | 10/10 | 4887 days | 1% |
| Katie&Mike U | 10/10 | 4887 days | 1% |
| Peg Wooten | 10/10 | 4918 days | 1% |
| Marc Hoskins | 10/10 | 4918 days | 1% |
| Velvette | 10/10 | 4918 days | 1% |
| Stephanie Zellerer | 10/10 | 4918 days | 1% |
| Tina Gehmecker | 10/10 | 4918 days | 1% |
| paulcallanan | 10/10 | 4918 days | 1% |
| Tom Batty | 10/10 | 4918 days | 1% |
| Dave Worthington | 10/10 | 4918 days | 1% |
| Jodie Cronk | 10/10 | 4918 days | 1% |
| Jen&Digs M | 10/10 | 4949 days | 1% |
| Paul Leow | 10/10 | 4949 days | 1% |
| phnz | 10/10 | 4949 days | 1% |
| medellia371 | 10/10 | 4979 days | 1% |
| Ihopkin | 10/10 | 4979 days | 1% |
| dan_robyn | 10/10 | 5010 days | 1% |
| erinlongtrail | 10/10 | 5010 days | 1% |
| sal | 10/10 | 5040 days | 1% |
| Horius | 10/10 | 5040 days | 1% |
| kayburns | 9/10 | 5040 days | 1% |
| Funkytiptoe | 10/10 | 5040 days | 1% |
| Christian Fell | 10/10 | 5040 days | 1% |
| aloedriscoll | 10/10 | 5163 days | 1% |
| h schmidt | 10/10 | 5193 days | 1% |
| jensmitty | 10/10 | 5193 days | 1% |
| aubreyfalk | 10/10 | 5193 days | 1% |
| WDC_Oxfam2012 | 10/10 | 5193 days | 1% |
| doublesessions | 9/10 | 5224 days | 1% |
| tdean | 10/10 | 5224 days | 1% |
| Ewan | 10/10 | 5224 days | 1% |
| StefanKatie | 10/10 | 5253 days | 1% |
| François | 10/10 | 5284 days | 1% |
| essy | 10/10 | 5315 days | 1% |
| Bkeeping | 10/10 | 5315 days | 1% |
| mandaroni | 10/10 | 5345 days | 1% |
| cioffil | 10/10 | 5376 days | 1% |
| jackmason | 10/10 | 5376 days | 1% |
| greanman | 10/10 | 5376 days | 1% |
| jimmynew7121 | 10/10 | 5406 days | 1% |
| lmharwood | 10/10 | 5437 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The PiwiWiwi Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.15% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 118 days. The PiwiWiwi Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The PiwiWiwi Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.12% |
| 198 | -2.13% |
| 199 | -2.14% |
| 200 | -2.15% |
| 201 | -2.16% |
| 202 | -2.17% |
| 203 | -2.18% |
| … | … |
Balancing Adjustment
0.51% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.