Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for PiwiWiwi Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
PiwiWiwi Campervans
Valid Reviews
287 Valid Reviews
The PiwiWiwi Campervans experience has a total of 293 reviews. There are 287 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 287 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 267 |
|
93% |
| 9/10 | 17 |
|
6% |
| 8/10 | 3 |
|
1% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
99.20% Average
The raw data average (mean) for all the PiwiWiwi Campervans valid reviews is 99.20% and is based on 287 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 287 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
100% |
| 9/10 | 0 |
|
0% |
| 8/10 | 0 |
|
0% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
100.00% Average
The raw data average (mean) for all the PiwiWiwi Campervans face-to-face reviews is 100.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
99.42%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sadie Hughes | 10/10 | 475 days | 100% |
| Julie and Martin | 9/10 | 505 days | 97% |
| Sara & Michael | 10/10 | 505 days | 98% |
| Lynne | 10/10 | 536 days | 96% |
| Moni Djodan | 10/10 | 536 days | 96% |
| Michael Stewart | 10/10 | 564 days | 94% |
| Clemens | 10/10 | 595 days | 92% |
| sofie boscart | 10/10 | 626 days | 89% |
| Laura Fitzgibbon | 10/10 | 626 days | 89% |
| Vanessa P | 10/10 | 626 days | 89% |
| Marc | 10/10 | 656 days | 87% |
| Rob | 10/10 | 656 days | 87% |
| Patrick Otis | 10/10 | 656 days | 87% |
| Geraldine | 10/10 | 687 days | 84% |
| Ellen Cunningham | 10/10 | 717 days | 81% |
| Lucy B | 10/10 | 748 days | 78% |
| Lisa & Eamonn | 10/10 | 870 days | 65% |
| Andreas | 10/10 | 870 days | 65% |
| Ryan | 10/10 | 901 days | 62% |
| Markus | 10/10 | 901 days | 62% |
| Mariel Casparie | 10/10 | 930 days | 58% |
| Chloe Sivigny | 10/10 | 930 days | 58% |
| Havard and Carolyn | 10/10 | 961 days | 55% |
| Audrey | 10/10 | 961 days | 55% |
| Will | 10/10 | 961 days | 55% |
| Lucy R | 10/10 | 992 days | 51% |
| Susan Mastrototaro | 10/10 | 1083 days | 42% |
| Laura | 10/10 | 1206 days | 31% |
| Mirjam | 10/10 | 1236 days | 28% |
| Robin Sather | 10/10 | 1510 days | 12% |
| Molly and Gus | 9/10 | 1571 days | 10% |
| Rodrigo | 10/10 | 1632 days | 8% |
| James Aitken | 10/10 | 1632 days | 8% |
| Stefan | 10/10 | 1660 days | 7% |
| Nienke | 10/10 | 1691 days | 7% |
| Luana | 10/10 | 1691 days | 7% |
| Victoria | 10/10 | 1691 days | 7% |
| Chris Moore | 10/10 | 1691 days | 7% |
| Ant | 10/10 | 1691 days | 7% |
| Charlotte | 10/10 | 1722 days | 6% |
| Scott and Zef | 10/10 | 1722 days | 6% |
| Nicole | 10/10 | 1844 days | 6% |
| Mikki | 10/10 | 1966 days | 5% |
| Trudy and Mark Watts | 8/10 | 1966 days | 5% |
| Brad Wilson | 10/10 | 1966 days | 5% |
| Dan Couchman | 10/10 | 1966 days | 5% |
| Jonathan | 10/10 | 1966 days | 5% |
| Emily | 10/10 | 1997 days | 5% |
| Jesse O | 10/10 | 1997 days | 5% |
| Barbara and Paul | 10/10 | 2025 days | 5% |
| Louise | 10/10 | 2025 days | 5% |
| Richie Miller | 10/10 | 2056 days | 5% |
| B&L | 10/10 | 2087 days | 5% |
| Lee Beever | 10/10 | 2117 days | 5% |
| Aliena | 10/10 | 2117 days | 5% |
| Anneke Togo | 10/10 | 2148 days | 5% |
| Lynne and Julie | 10/10 | 2148 days | 5% |
| Lucy Evans | 10/10 | 2148 days | 5% |
| Marie and Cameron | 10/10 | 2148 days | 5% |
| Antonia | 10/10 | 2240 days | 5% |
| Charles & Sophie | 10/10 | 2240 days | 5% |
| Tess | 10/10 | 2301 days | 5% |
| Sam | 10/10 | 2301 days | 5% |
| Sarah Creegan | 10/10 | 2362 days | 5% |
| Angela Gray | 10/10 | 2362 days | 5% |
| Matt Linton | 10/10 | 2362 days | 5% |
| Ashleigh Lim | 10/10 | 2362 days | 5% |
| Hartmut | 10/10 | 2362 days | 5% |
| Elyse | 10/10 | 2362 days | 5% |
| Kevin Merrill | 10/10 | 2391 days | 4% |
| Mark Slaski | 10/10 | 2391 days | 4% |
| Daisy Baish | 10/10 | 2391 days | 4% |
| Emma Hamasaki | 9/10 | 2391 days | 4% |
| Katie OBlock | 10/10 | 2391 days | 4% |
| Markus Salomon | 10/10 | 2391 days | 4% |
| Chris Felicetta | 10/10 | 2422 days | 4% |
| Janet | 10/10 | 2422 days | 4% |
| Phillip H | 10/10 | 2422 days | 4% |
| Tia | 10/10 | 2422 days | 4% |
| Kilolimabravo | 10/10 | 2422 days | 4% |
| Nichole Braase | 10/10 | 2422 days | 4% |
| Sara & Michael | 10/10 | 2422 days | 4% |
| Sally and Davy | 10/10 | 2453 days | 4% |
| M. Nederveen | 9/10 | 2453 days | 4% |
| Melanie | 10/10 | 2453 days | 4% |
| Katie Cooper | 10/10 | 2453 days | 4% |
| Ed & Catherine | 9/10 | 2453 days | 4% |
| Katherine Paschall | 10/10 | 2482 days | 4% |
| Sandra | 10/10 | 2483 days | 4% |
| Rebecca Sutherland | 10/10 | 2483 days | 4% |
| Olga and Evan Patronik | 10/10 | 2483 days | 4% |
| Lore & Sébastien | 10/10 | 2483 days | 4% |
| Scott and Zef | 10/10 | 2483 days | 4% |
| Sophie Van Tol | 10/10 | 2513 days | 4% |
| Maire Peate | 10/10 | 2514 days | 4% |
| Avalon Ridler | 10/10 | 2514 days | 4% |
| Sarah | 10/10 | 2514 days | 4% |
| Jonneke van de Kamp | 10/10 | 2514 days | 4% |
| jess c | 10/10 | 2514 days | 4% |
| John Sivigny | 10/10 | 2544 days | 4% |
| Maureen Clarke | 10/10 | 2544 days | 4% |
| Stephen Hall | 10/10 | 2544 days | 4% |
| Darryl Neo | 10/10 | 2667 days | 4% |
| Harry Newton | 10/10 | 2667 days | 4% |
| Brooke | 10/10 | 2667 days | 4% |
| Felicia and Andy | 10/10 | 2697 days | 4% |
| LB & Michael | 10/10 | 2697 days | 4% |
| Päivi and John Anderson | 8/10 | 2697 days | 4% |
| Matt Linton | 10/10 | 2728 days | 4% |
| Sandy Curry | 9/10 | 2728 days | 4% |
| Scott Browning | 10/10 | 2728 days | 4% |
| Matthijs, Anouk en Mika Smit | 10/10 | 2728 days | 4% |
| Maija Morgenweck | 10/10 | 2728 days | 4% |
| JPliska | 10/10 | 2756 days | 4% |
| Henry Meehan | 10/10 | 2756 days | 4% |
| Zoran | 10/10 | 2756 days | 4% |
| Svea Brömel | 10/10 | 2756 days | 4% |
| Martin and Nikola | 10/10 | 2756 days | 4% |
| John and Barbara | 10/10 | 2787 days | 4% |
| Phillip Hartin | 10/10 | 2787 days | 4% |
| Andrew Borch | 10/10 | 2787 days | 4% |
| Niek and Anne (The Netherlands) | 10/10 | 2787 days | 4% |
| Joash Picard | 10/10 | 2817 days | 3% |
| Carrie | 10/10 | 2818 days | 3% |
| Zoe | 10/10 | 2818 days | 3% |
| Kara & Joash | 10/10 | 2818 days | 3% |
| Marian van Voorn | 9/10 | 2818 days | 3% |
| Amandine | 10/10 | 2818 days | 3% |
| David Aylmore | 9/10 | 2847 days | 3% |
| Saliha Hamici | 10/10 | 2848 days | 3% |
| Sebastian Torfs | 10/10 | 2848 days | 3% |
| Lochoe Mckinnon | 10/10 | 2878 days | 3% |
| Eric | 10/10 | 2879 days | 3% |
| Mia Tranthem | 10/10 | 2879 days | 3% |
| kael Matthews | 10/10 | 2879 days | 3% |
| Sophie Skinner | 10/10 | 2879 days | 3% |
| Eddie | 10/10 | 3032 days | 3% |
| hazel woodhead | 10/10 | 3032 days | 3% |
| Tom Smithwick | 10/10 | 3061 days | 3% |
| Matt | 10/10 | 3062 days | 3% |
| John Sivigny | 10/10 | 3062 days | 3% |
| Lizzie Watts | 10/10 | 3062 days | 3% |
| Jonathan Clay | 10/10 | 3093 days | 3% |
| Marita O'Brien | 10/10 | 3093 days | 3% |
| Jan | 9/10 | 3093 days | 3% |
| Henry | 10/10 | 3093 days | 3% |
| Andy Barlow | 10/10 | 3121 days | 3% |
| kath combes | 10/10 | 3121 days | 3% |
| Roz Lobo | 10/10 | 3121 days | 3% |
| Jorg | 10/10 | 3121 days | 3% |
| Georgia | 10/10 | 3121 days | 3% |
| Joss, Georgia and Stef | 10/10 | 3121 days | 3% |
| petra | 10/10 | 3151 days | 3% |
| Richard Janes | 10/10 | 3151 days | 3% |
| Kristel & Tim | 10/10 | 3151 days | 3% |
| Felix Maliers | 10/10 | 3152 days | 3% |
| Greg and Syd | 9/10 | 3182 days | 3% |
| Rebecca Grace | 10/10 | 3182 days | 3% |
| Julia | 9/10 | 3183 days | 3% |
| Jonas Himpe | 10/10 | 3212 days | 3% |
| kohn stephan | 10/10 | 3212 days | 3% |
| Tim Leary | 10/10 | 3212 days | 3% |
| Tom Coul | 10/10 | 3212 days | 3% |
| Kim Verplancke | 10/10 | 3212 days | 3% |
| Chris Scrimshaw | 10/10 | 3212 days | 3% |
| Martina & Trev from Switzerland | 10/10 | 3213 days | 3% |
| Wendy and Vincent | 10/10 | 3243 days | 3% |
| James N | 10/10 | 3335 days | 2% |
| Gert van der Lugt | 10/10 | 3457 days | 2% |
| Stefan Giese | 10/10 | 3457 days | 2% |
| Hendrik Pschichholtz | 10/10 | 3457 days | 2% |
| Ray Verbeek | 10/10 | 3457 days | 2% |
| Andreas Herzog | 10/10 | 3485 days | 2% |
| Tracy Frauzel | 10/10 | 3494 days | 1% |
| michel labrecque | 10/10 | 3516 days | 2% |
| Garrett South | 10/10 | 3516 days | 2% |
| Sofia Vadman | 10/10 | 3516 days | 2% |
| Patricia Pharr-Snyder | 10/10 | 3577 days | 2% |
| Gabriel Wappler | 10/10 | 3791 days | 1% |
| Phillip M | 10/10 | 3822 days | 1% |
| Sarah Considine | 10/10 | 3822 days | 1% |
| Jack + Jade Hughes | 10/10 | 3822 days | 1% |
| Gerry Fijal | 10/10 | 3822 days | 1% |
| Melanie Keller | 10/10 | 3822 days | 1% |
| Jasper S | 10/10 | 3851 days | 1% |
| Linc | 9/10 | 3882 days | 1% |
| Rose Gutekunst | 10/10 | 3882 days | 1% |
| Marcel Janser | 10/10 | 3882 days | 1% |
| Vicki Janes | 10/10 | 3913 days | 1% |
| Ky Phillips | 10/10 | 3975 days | 1% |
| Taylor Wirth | 10/10 | 4004 days | 1% |
| Emma Gaylord | 10/10 | 4004 days | 1% |
| Jean Capron | 10/10 | 4157 days | 0% |
| Barbara | 10/10 | 4157 days | 0% |
| Jan Menzies | 10/10 | 4157 days | 0% |
| Jenny Mulholland | 10/10 | 4188 days | 0% |
| Charles norris | 10/10 | 4188 days | 0% |
| Lee & Sarah . | 10/10 | 4188 days | 0% |
| Abi Fielder | 10/10 | 4216 days | 0% |
| janny van der Burg | 10/10 | 4216 days | 0% |
| HANNAH BROOKSBANK | 10/10 | 4216 days | 0% |
| Simon Betschart | 10/10 | 4216 days | 0% |
| Yannick | 10/10 | 4247 days | 0% |
| MikeHoncho | 10/10 | 4247 days | 0% |
| Dave Ruijter | 10/10 | 4247 days | 0% |
| Alison Gemrany | 10/10 | 4247 days | 0% |
| AndyDavies | 10/10 | 4278 days | 0% |
| Priscilla | 10/10 | 4308 days | 0% |
| Sarah Jones | 10/10 | 4308 days | 0% |
| Erwin & Dani Matijsen | 10/10 | 4308 days | 0% |
| Alanna Y | 10/10 | 4308 days | 0% |
| Sal Hubert | 10/10 | 4339 days | 0% |
| Mia & Martin | 10/10 | 4339 days | 0% |
| Adam Miller | 10/10 | 4369 days | 0% |
| Joe Kuchman | 10/10 | 4493 days | 1% |
| Ryan & Rita Pierce | 10/10 | 4523 days | 1% |
| Janet Mook | 9/10 | 4554 days | 1% |
| Andy/Robyn Long | 10/10 | 4554 days | 1% |
| Jon Jamie | 10/10 | 4554 days | 1% |
| Erica Bradford | 10/10 | 4582 days | 1% |
| Paulo Dias | 10/10 | 4582 days | 1% |
| Jana Zanetto | 10/10 | 4582 days | 1% |
| David Haines-Hanham | 10/10 | 4588 days | 1% |
| Sally Haines | 10/10 | 4588 days | 1% |
| Katie | 10/10 | 4613 days | 1% |
| Stefanie Summer | 10/10 | 4613 days | 1% |
| seb_lag | 9/10 | 4613 days | 1% |
| Geo | 10/10 | 4613 days | 1% |
| Ineke & Wouter | 8/10 | 4613 days | 1% |
| sally haines-hanham | 10/10 | 4613 days | 1% |
| Marc Greeve | 10/10 | 4621 days | 1% |
| Paul Eaves | 10/10 | 4674 days | 1% |
| Anna Barber | 9/10 | 4674 days | 1% |
| Adam | 10/10 | 4705 days | 1% |
| Rob & Margot | 10/10 | 4735 days | 1% |
| Vikki reeves | 10/10 | 4735 days | 1% |
| Gerard McAuley | 10/10 | 4735 days | 1% |
| Stephanie | 10/10 | 4739 days | 1% |
| Ben Z | 10/10 | 4888 days | 1% |
| GLD | 10/10 | 4919 days | 1% |
| Colin Bond | 10/10 | 4919 days | 1% |
| HandH | 10/10 | 4919 days | 1% |
| Chris Ledwig | 10/10 | 4919 days | 1% |
| joepolog40 | 10/10 | 4919 days | 1% |
| titougreg29 | 10/10 | 4947 days | 1% |
| Brian | 10/10 | 4947 days | 1% |
| Wibo de Vries | 10/10 | 4947 days | 1% |
| Katie&Mike U | 10/10 | 4947 days | 1% |
| Peg Wooten | 10/10 | 4978 days | 1% |
| Marc Hoskins | 10/10 | 4978 days | 1% |
| Velvette | 10/10 | 4978 days | 1% |
| Stephanie Zellerer | 10/10 | 4978 days | 1% |
| Tina Gehmecker | 10/10 | 4978 days | 1% |
| paulcallanan | 10/10 | 4978 days | 1% |
| Tom Batty | 10/10 | 4978 days | 1% |
| Dave Worthington | 10/10 | 4978 days | 1% |
| Jodie Cronk | 10/10 | 4978 days | 1% |
| Jen&Digs M | 10/10 | 5009 days | 1% |
| Paul Leow | 10/10 | 5009 days | 1% |
| phnz | 10/10 | 5009 days | 1% |
| medellia371 | 10/10 | 5039 days | 1% |
| Ihopkin | 10/10 | 5039 days | 1% |
| dan_robyn | 10/10 | 5070 days | 1% |
| erinlongtrail | 10/10 | 5070 days | 1% |
| sal | 10/10 | 5100 days | 1% |
| Horius | 10/10 | 5100 days | 1% |
| kayburns | 9/10 | 5100 days | 1% |
| Funkytiptoe | 10/10 | 5100 days | 1% |
| Christian Fell | 10/10 | 5100 days | 1% |
| aloedriscoll | 10/10 | 5223 days | 1% |
| h schmidt | 10/10 | 5253 days | 1% |
| jensmitty | 10/10 | 5253 days | 1% |
| aubreyfalk | 10/10 | 5253 days | 1% |
| WDC_Oxfam2012 | 10/10 | 5253 days | 1% |
| doublesessions | 9/10 | 5284 days | 1% |
| tdean | 10/10 | 5284 days | 1% |
| Ewan | 10/10 | 5284 days | 1% |
| StefanKatie | 10/10 | 5313 days | 1% |
| François | 10/10 | 5344 days | 1% |
| essy | 10/10 | 5375 days | 1% |
| Bkeeping | 10/10 | 5375 days | 1% |
| mandaroni | 10/10 | 5405 days | 1% |
| cioffil | 10/10 | 5436 days | 1% |
| jackmason | 10/10 | 5436 days | 1% |
| greanman | 10/10 | 5436 days | 1% |
| jimmynew7121 | 10/10 | 5466 days | 1% |
| lmharwood | 10/10 | 5497 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The PiwiWiwi Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.36% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 110 days. The PiwiWiwi Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The PiwiWiwi Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.33% |
| 198 | -2.34% |
| 199 | -2.35% |
| 200 | -2.36% |
| 201 | -2.37% |
| 202 | -2.39% |
| 203 | -2.40% |
| … | … |
Balancing Adjustment
0.53% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.