Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for PiwiWiwi Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
PiwiWiwi Campervans
Valid Reviews
287 Valid Reviews
The PiwiWiwi Campervans experience has a total of 293 reviews. There are 287 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 287 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 267 |
|
93% |
| 9/10 | 17 |
|
6% |
| 8/10 | 3 |
|
1% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
99.20% Average
The raw data average (mean) for all the PiwiWiwi Campervans valid reviews is 99.20% and is based on 287 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
6 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 287 valid reviews, the experience has 6 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 6 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
100% |
| 9/10 | 0 |
|
0% |
| 8/10 | 0 |
|
0% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
100.00% Average
The raw data average (mean) for all the PiwiWiwi Campervans face-to-face reviews is 100.00% and is based on 6 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
99.42%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sadie Hughes | 10/10 | 455 days | 100% |
| Julie and Martin | 9/10 | 485 days | 97% |
| Sara & Michael | 10/10 | 485 days | 98% |
| Lynne | 10/10 | 516 days | 96% |
| Moni Djodan | 10/10 | 516 days | 96% |
| Michael Stewart | 10/10 | 544 days | 94% |
| Clemens | 10/10 | 575 days | 92% |
| sofie boscart | 10/10 | 606 days | 90% |
| Laura Fitzgibbon | 10/10 | 606 days | 90% |
| Vanessa P | 10/10 | 606 days | 90% |
| Marc | 10/10 | 636 days | 87% |
| Rob | 10/10 | 636 days | 87% |
| Patrick Otis | 10/10 | 636 days | 87% |
| Geraldine | 10/10 | 667 days | 85% |
| Ellen Cunningham | 10/10 | 697 days | 82% |
| Lucy B | 10/10 | 728 days | 79% |
| Lisa & Eamonn | 10/10 | 850 days | 67% |
| Andreas | 10/10 | 850 days | 67% |
| Ryan | 10/10 | 881 days | 63% |
| Markus | 10/10 | 881 days | 63% |
| Mariel Casparie | 10/10 | 910 days | 60% |
| Chloe Sivigny | 10/10 | 910 days | 60% |
| Havard and Carolyn | 10/10 | 941 days | 56% |
| Audrey | 10/10 | 941 days | 56% |
| Will | 10/10 | 941 days | 56% |
| Lucy R | 10/10 | 972 days | 53% |
| Susan Mastrototaro | 10/10 | 1063 days | 43% |
| Laura | 10/10 | 1186 days | 32% |
| Mirjam | 10/10 | 1216 days | 30% |
| Robin Sather | 10/10 | 1490 days | 13% |
| Molly and Gus | 9/10 | 1551 days | 10% |
| Rodrigo | 10/10 | 1612 days | 9% |
| James Aitken | 10/10 | 1612 days | 9% |
| Stefan | 10/10 | 1640 days | 8% |
| Nienke | 10/10 | 1671 days | 7% |
| Luana | 10/10 | 1671 days | 7% |
| Victoria | 10/10 | 1671 days | 7% |
| Chris Moore | 10/10 | 1671 days | 7% |
| Ant | 10/10 | 1671 days | 7% |
| Charlotte | 10/10 | 1702 days | 7% |
| Scott and Zef | 10/10 | 1702 days | 7% |
| Nicole | 10/10 | 1824 days | 6% |
| Mikki | 10/10 | 1946 days | 5% |
| Trudy and Mark Watts | 8/10 | 1946 days | 5% |
| Brad Wilson | 10/10 | 1946 days | 5% |
| Dan Couchman | 10/10 | 1946 days | 5% |
| Jonathan | 10/10 | 1946 days | 5% |
| Emily | 10/10 | 1977 days | 5% |
| Jesse O | 10/10 | 1977 days | 5% |
| Barbara and Paul | 10/10 | 2005 days | 5% |
| Louise | 10/10 | 2005 days | 5% |
| Richie Miller | 10/10 | 2036 days | 5% |
| B&L | 10/10 | 2067 days | 5% |
| Lee Beever | 10/10 | 2097 days | 5% |
| Aliena | 10/10 | 2097 days | 5% |
| Anneke Togo | 10/10 | 2128 days | 5% |
| Lynne and Julie | 10/10 | 2128 days | 5% |
| Lucy Evans | 10/10 | 2128 days | 5% |
| Marie and Cameron | 10/10 | 2128 days | 5% |
| Antonia | 10/10 | 2220 days | 5% |
| Charles & Sophie | 10/10 | 2220 days | 5% |
| Tess | 10/10 | 2281 days | 5% |
| Sam | 10/10 | 2281 days | 5% |
| Sarah Creegan | 10/10 | 2342 days | 4% |
| Angela Gray | 10/10 | 2342 days | 4% |
| Matt Linton | 10/10 | 2342 days | 4% |
| Ashleigh Lim | 10/10 | 2342 days | 4% |
| Hartmut | 10/10 | 2342 days | 4% |
| Elyse | 10/10 | 2342 days | 4% |
| Kevin Merrill | 10/10 | 2371 days | 4% |
| Mark Slaski | 10/10 | 2371 days | 4% |
| Daisy Baish | 10/10 | 2371 days | 4% |
| Emma Hamasaki | 9/10 | 2371 days | 4% |
| Katie OBlock | 10/10 | 2371 days | 4% |
| Markus Salomon | 10/10 | 2371 days | 4% |
| Chris Felicetta | 10/10 | 2402 days | 4% |
| Janet | 10/10 | 2402 days | 4% |
| Phillip H | 10/10 | 2402 days | 4% |
| Tia | 10/10 | 2402 days | 4% |
| Kilolimabravo | 10/10 | 2402 days | 4% |
| Nichole Braase | 10/10 | 2402 days | 4% |
| Sara & Michael | 10/10 | 2402 days | 4% |
| Sally and Davy | 10/10 | 2433 days | 4% |
| M. Nederveen | 9/10 | 2433 days | 4% |
| Melanie | 10/10 | 2433 days | 4% |
| Katie Cooper | 10/10 | 2433 days | 4% |
| Ed & Catherine | 9/10 | 2433 days | 4% |
| Katherine Paschall | 10/10 | 2462 days | 4% |
| Sandra | 10/10 | 2463 days | 4% |
| Rebecca Sutherland | 10/10 | 2463 days | 4% |
| Olga and Evan Patronik | 10/10 | 2463 days | 4% |
| Lore & Sébastien | 10/10 | 2463 days | 4% |
| Scott and Zef | 10/10 | 2463 days | 4% |
| Sophie Van Tol | 10/10 | 2493 days | 4% |
| Maire Peate | 10/10 | 2494 days | 4% |
| Avalon Ridler | 10/10 | 2494 days | 4% |
| Sarah | 10/10 | 2494 days | 4% |
| Jonneke van de Kamp | 10/10 | 2494 days | 4% |
| jess c | 10/10 | 2494 days | 4% |
| John Sivigny | 10/10 | 2524 days | 4% |
| Maureen Clarke | 10/10 | 2524 days | 4% |
| Stephen Hall | 10/10 | 2524 days | 4% |
| Darryl Neo | 10/10 | 2647 days | 4% |
| Harry Newton | 10/10 | 2647 days | 4% |
| Brooke | 10/10 | 2647 days | 4% |
| Felicia and Andy | 10/10 | 2677 days | 4% |
| LB & Michael | 10/10 | 2677 days | 4% |
| Päivi and John Anderson | 8/10 | 2677 days | 4% |
| Matt Linton | 10/10 | 2708 days | 4% |
| Sandy Curry | 9/10 | 2708 days | 4% |
| Scott Browning | 10/10 | 2708 days | 4% |
| Matthijs, Anouk en Mika Smit | 10/10 | 2708 days | 4% |
| Maija Morgenweck | 10/10 | 2708 days | 4% |
| JPliska | 10/10 | 2736 days | 4% |
| Henry Meehan | 10/10 | 2736 days | 4% |
| Zoran | 10/10 | 2736 days | 4% |
| Svea Brömel | 10/10 | 2736 days | 4% |
| Martin and Nikola | 10/10 | 2736 days | 4% |
| John and Barbara | 10/10 | 2767 days | 4% |
| Phillip Hartin | 10/10 | 2767 days | 4% |
| Andrew Borch | 10/10 | 2767 days | 4% |
| Niek and Anne (The Netherlands) | 10/10 | 2767 days | 4% |
| Joash Picard | 10/10 | 2797 days | 3% |
| Carrie | 10/10 | 2798 days | 3% |
| Zoe | 10/10 | 2798 days | 3% |
| Kara & Joash | 10/10 | 2798 days | 3% |
| Marian van Voorn | 9/10 | 2798 days | 3% |
| Amandine | 10/10 | 2798 days | 3% |
| David Aylmore | 9/10 | 2827 days | 3% |
| Saliha Hamici | 10/10 | 2828 days | 3% |
| Sebastian Torfs | 10/10 | 2828 days | 3% |
| Lochoe Mckinnon | 10/10 | 2858 days | 3% |
| Eric | 10/10 | 2859 days | 3% |
| Mia Tranthem | 10/10 | 2859 days | 3% |
| kael Matthews | 10/10 | 2859 days | 3% |
| Sophie Skinner | 10/10 | 2859 days | 3% |
| Eddie | 10/10 | 3012 days | 3% |
| hazel woodhead | 10/10 | 3012 days | 3% |
| Tom Smithwick | 10/10 | 3041 days | 3% |
| Matt | 10/10 | 3042 days | 3% |
| John Sivigny | 10/10 | 3042 days | 3% |
| Lizzie Watts | 10/10 | 3042 days | 3% |
| Jonathan Clay | 10/10 | 3073 days | 3% |
| Marita O'Brien | 10/10 | 3073 days | 3% |
| Jan | 9/10 | 3073 days | 3% |
| Henry | 10/10 | 3073 days | 3% |
| Andy Barlow | 10/10 | 3101 days | 3% |
| kath combes | 10/10 | 3101 days | 3% |
| Roz Lobo | 10/10 | 3101 days | 3% |
| Jorg | 10/10 | 3101 days | 3% |
| Georgia | 10/10 | 3101 days | 3% |
| Joss, Georgia and Stef | 10/10 | 3101 days | 3% |
| petra | 10/10 | 3131 days | 3% |
| Richard Janes | 10/10 | 3131 days | 3% |
| Kristel & Tim | 10/10 | 3131 days | 3% |
| Felix Maliers | 10/10 | 3132 days | 3% |
| Greg and Syd | 9/10 | 3162 days | 3% |
| Rebecca Grace | 10/10 | 3162 days | 3% |
| Julia | 9/10 | 3163 days | 3% |
| Jonas Himpe | 10/10 | 3192 days | 3% |
| kohn stephan | 10/10 | 3192 days | 3% |
| Tim Leary | 10/10 | 3192 days | 3% |
| Tom Coul | 10/10 | 3192 days | 3% |
| Kim Verplancke | 10/10 | 3192 days | 3% |
| Chris Scrimshaw | 10/10 | 3192 days | 3% |
| Martina & Trev from Switzerland | 10/10 | 3193 days | 3% |
| Wendy and Vincent | 10/10 | 3223 days | 3% |
| James N | 10/10 | 3315 days | 2% |
| Gert van der Lugt | 10/10 | 3437 days | 2% |
| Stefan Giese | 10/10 | 3437 days | 2% |
| Hendrik Pschichholtz | 10/10 | 3437 days | 2% |
| Ray Verbeek | 10/10 | 3437 days | 2% |
| Andreas Herzog | 10/10 | 3465 days | 2% |
| Tracy Frauzel | 10/10 | 3474 days | 1% |
| michel labrecque | 10/10 | 3496 days | 2% |
| Garrett South | 10/10 | 3496 days | 2% |
| Sofia Vadman | 10/10 | 3496 days | 2% |
| Patricia Pharr-Snyder | 10/10 | 3557 days | 2% |
| Gabriel Wappler | 10/10 | 3771 days | 1% |
| Phillip M | 10/10 | 3802 days | 1% |
| Sarah Considine | 10/10 | 3802 days | 1% |
| Jack + Jade Hughes | 10/10 | 3802 days | 1% |
| Gerry Fijal | 10/10 | 3802 days | 1% |
| Melanie Keller | 10/10 | 3802 days | 1% |
| Jasper S | 10/10 | 3831 days | 1% |
| Linc | 9/10 | 3862 days | 1% |
| Rose Gutekunst | 10/10 | 3862 days | 1% |
| Marcel Janser | 10/10 | 3862 days | 1% |
| Vicki Janes | 10/10 | 3893 days | 1% |
| Ky Phillips | 10/10 | 3955 days | 1% |
| Taylor Wirth | 10/10 | 3984 days | 1% |
| Emma Gaylord | 10/10 | 3984 days | 1% |
| Jean Capron | 10/10 | 4137 days | 0% |
| Barbara | 10/10 | 4137 days | 0% |
| Jan Menzies | 10/10 | 4137 days | 0% |
| Jenny Mulholland | 10/10 | 4168 days | 0% |
| Charles norris | 10/10 | 4168 days | 0% |
| Lee & Sarah . | 10/10 | 4168 days | 0% |
| Abi Fielder | 10/10 | 4196 days | 0% |
| janny van der Burg | 10/10 | 4196 days | 0% |
| HANNAH BROOKSBANK | 10/10 | 4196 days | 0% |
| Simon Betschart | 10/10 | 4196 days | 0% |
| Yannick | 10/10 | 4227 days | 0% |
| MikeHoncho | 10/10 | 4227 days | 0% |
| Dave Ruijter | 10/10 | 4227 days | 0% |
| Alison Gemrany | 10/10 | 4227 days | 0% |
| AndyDavies | 10/10 | 4258 days | 0% |
| Priscilla | 10/10 | 4288 days | 0% |
| Sarah Jones | 10/10 | 4288 days | 0% |
| Erwin & Dani Matijsen | 10/10 | 4288 days | 0% |
| Alanna Y | 10/10 | 4288 days | 0% |
| Sal Hubert | 10/10 | 4319 days | 0% |
| Mia & Martin | 10/10 | 4319 days | 0% |
| Adam Miller | 10/10 | 4349 days | 0% |
| Joe Kuchman | 10/10 | 4473 days | 1% |
| Ryan & Rita Pierce | 10/10 | 4503 days | 1% |
| Janet Mook | 9/10 | 4534 days | 1% |
| Andy/Robyn Long | 10/10 | 4534 days | 1% |
| Jon Jamie | 10/10 | 4534 days | 1% |
| Erica Bradford | 10/10 | 4562 days | 1% |
| Paulo Dias | 10/10 | 4562 days | 1% |
| Jana Zanetto | 10/10 | 4562 days | 1% |
| David Haines-Hanham | 10/10 | 4568 days | 1% |
| Sally Haines | 10/10 | 4568 days | 1% |
| Katie | 10/10 | 4593 days | 1% |
| Stefanie Summer | 10/10 | 4593 days | 1% |
| seb_lag | 9/10 | 4593 days | 1% |
| Geo | 10/10 | 4593 days | 1% |
| Ineke & Wouter | 8/10 | 4593 days | 1% |
| sally haines-hanham | 10/10 | 4593 days | 1% |
| Marc Greeve | 10/10 | 4601 days | 1% |
| Paul Eaves | 10/10 | 4654 days | 1% |
| Anna Barber | 9/10 | 4654 days | 1% |
| Adam | 10/10 | 4685 days | 1% |
| Rob & Margot | 10/10 | 4715 days | 1% |
| Vikki reeves | 10/10 | 4715 days | 1% |
| Gerard McAuley | 10/10 | 4715 days | 1% |
| Stephanie | 10/10 | 4719 days | 1% |
| Ben Z | 10/10 | 4868 days | 1% |
| GLD | 10/10 | 4899 days | 1% |
| Colin Bond | 10/10 | 4899 days | 1% |
| HandH | 10/10 | 4899 days | 1% |
| Chris Ledwig | 10/10 | 4899 days | 1% |
| joepolog40 | 10/10 | 4899 days | 1% |
| titougreg29 | 10/10 | 4927 days | 1% |
| Brian | 10/10 | 4927 days | 1% |
| Wibo de Vries | 10/10 | 4927 days | 1% |
| Katie&Mike U | 10/10 | 4927 days | 1% |
| Peg Wooten | 10/10 | 4958 days | 1% |
| Marc Hoskins | 10/10 | 4958 days | 1% |
| Velvette | 10/10 | 4958 days | 1% |
| Stephanie Zellerer | 10/10 | 4958 days | 1% |
| Tina Gehmecker | 10/10 | 4958 days | 1% |
| paulcallanan | 10/10 | 4958 days | 1% |
| Tom Batty | 10/10 | 4958 days | 1% |
| Dave Worthington | 10/10 | 4958 days | 1% |
| Jodie Cronk | 10/10 | 4958 days | 1% |
| Jen&Digs M | 10/10 | 4989 days | 1% |
| Paul Leow | 10/10 | 4989 days | 1% |
| phnz | 10/10 | 4989 days | 1% |
| medellia371 | 10/10 | 5019 days | 1% |
| Ihopkin | 10/10 | 5019 days | 1% |
| dan_robyn | 10/10 | 5050 days | 1% |
| erinlongtrail | 10/10 | 5050 days | 1% |
| sal | 10/10 | 5080 days | 1% |
| Horius | 10/10 | 5080 days | 1% |
| kayburns | 9/10 | 5080 days | 1% |
| Funkytiptoe | 10/10 | 5080 days | 1% |
| Christian Fell | 10/10 | 5080 days | 1% |
| aloedriscoll | 10/10 | 5203 days | 1% |
| h schmidt | 10/10 | 5233 days | 1% |
| jensmitty | 10/10 | 5233 days | 1% |
| aubreyfalk | 10/10 | 5233 days | 1% |
| WDC_Oxfam2012 | 10/10 | 5233 days | 1% |
| doublesessions | 9/10 | 5264 days | 1% |
| tdean | 10/10 | 5264 days | 1% |
| Ewan | 10/10 | 5264 days | 1% |
| StefanKatie | 10/10 | 5293 days | 1% |
| François | 10/10 | 5324 days | 1% |
| essy | 10/10 | 5355 days | 1% |
| Bkeeping | 10/10 | 5355 days | 1% |
| mandaroni | 10/10 | 5385 days | 1% |
| cioffil | 10/10 | 5416 days | 1% |
| jackmason | 10/10 | 5416 days | 1% |
| greanman | 10/10 | 5416 days | 1% |
| jimmynew7121 | 10/10 | 5446 days | 1% |
| lmharwood | 10/10 | 5477 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The PiwiWiwi Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.08% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 123 days. The PiwiWiwi Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The PiwiWiwi Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.05% |
| 198 | -2.06% |
| 199 | -2.07% |
| 200 | -2.08% |
| 201 | -2.09% |
| 202 | -2.11% |
| 203 | -2.12% |
| … | … |
Balancing Adjustment
0.50% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.