Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 174 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Patricia Lye||8/10||1536 days||100%|
|Louise Nicholls||9/10||2095 days||68%|
|Caroline Coudray||10/10||2098 days||68%|
|Lily Lee||1/10||2358 days||44%|
|Frenziska Schmid||10/10||2359 days||55%|
|Jam Boggomann||10/10||2810 days||34%|
|Jason Panett||10/10||2844 days||36%|
|Olivier Carval||8/10||3091 days||19%|
|Kathryn Pisco||9/10||3460 days||3%|
|Mike Pisco||10/10||3460 days||3%|
|Janine Kohlgrueler||10/10||3461 days||3%|
|Moni Sangoi||10/10||3482 days||3%|
|Mark and Eefie||8/10||3529 days||-1%|
|Indra t Jolle||9/10||3823 days||18%|
|Linda Kosters||10/10||3828 days||18%|
|Nicholas Prakenhammar||8/10||3832 days||17%|
|Tadej Ferjan||10/10||3833 days||18%|
|Helen Chilton||10/10||3836 days||18%|
|Devon Urlacher||9/10||3842 days||18%|
|Laura McCusker||10/10||3926 days||18%|
|Becky Edney||10/10||4159 days||18%|
|Van Vliet||10/10||4172 days||18%|
|Javier Munoz||8/10||4178 days||17%|
|Chris Ashton||10/10||4179 days||18%|
|John Hensman||10/10||4189 days||18%|
|Chris Darlington||10/10||4193 days||18%|
|Thomas Reidinger||9/10||4199 days||18%|
|Kathryn Knipe||8/10||4203 days||17%|
|Claus Olsen||10/10||4208 days||18%|
|Ashleigh Buckley||10/10||4213 days||18%|
|David Boyle||7/10||4213 days||16%|
|Andre Nunes||10/10||4519 days||21%|
|Rose Kearsley||8/10||4540 days||17%|
|Melanie Elia||10/10||4550 days||21%|
|Andy Elia||10/10||4550 days||21%|
|Sallie Peters||10/10||4550 days||21%|
|jaimie tyler||10/10||4550 days||21%|
|Doris Resch||10/10||4556 days||18%|
|Frances Hay||9/10||4577 days||18%|
|Sally Orr||10/10||4578 days||21%|
|Hayley Wilson||10/10||4578 days||21%|
|Robert Trostle||10/10||4578 days||21%|
|Camila Xavier||10/10||4609 days||21%|
|Robyn Burnett||10/10||4609 days||21%|
|Melanie Kreuzer||10/10||4609 days||21%|
|K Menzies||10/10||4609 days||21%|
|Rebecca Sherman||10/10||4609 days||21%|
|Josh Keeble||10/10||4609 days||21%|
|Maria Fortuno||10/10||4640 days||21%|
|denny laird||10/10||4640 days||21%|
|Dolores Del Rio||10/10||4640 days||21%|
|Samantha Costa||10/10||4640 days||21%|
|Rebecca Jenner||10/10||4651 days||18%|
|Christine Van Den Berg Michele Imbach||10/10||4663 days||18%|
|Kevin LOMBA||10/10||4670 days||21%|
|Sheridan Hancock||10/10||4670 days||21%|
|Lyndsay Reid||10/10||4701 days||21%|
|Jackie Smith||10/10||4731 days||21%|
|Mandy Ng||8/10||4823 days||20%|
|Rob Sprint||10/10||4854 days||21%|
|Jane Johnson||10/10||4854 days||21%|
|Lizzy Evans||10/10||4884 days||21%|
|Jeffrey C||10/10||4898 days||21%|
|Celine Cheval||10/10||4932 days||21%|
|Stephen Riley||10/10||4932 days||21%|
|Jonathan Liew||3/10||4952 days||15%|
|Amma Littlewood||10/10||5035 days||21%|
|Annie Walsh||8/10||5100 days||17%|
|Gorka Rojas||10/10||5157 days||18%|
|Sharlene Peach||10/10||5226 days||18%|
|Katy Bray||9/10||5264 days||18%|
|Martine Arsac||9/10||5366 days||18%|
|Dick Janssen||7/10||5451 days||16%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 114 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.