Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
NZONE Skydive Queenstown
Valid Reviews
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 132 |
|
76% |
| 9/10 | 20 |
|
11% |
| 8/10 | 13 |
|
7% |
| 7/10 | 6 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
48% |
| 9/10 | 17 |
|
28% |
| 8/10 | 9 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.70%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patricia Lye | 8/10 | 3021 days | 100% |
| Magdalena | 10/10 | 3554 days | 54% |
| Dubrulle | 10/10 | 3557 days | 54% |
| Louise Nicholls | 9/10 | 3581 days | 52% |
| Caroline Coudray | 10/10 | 3584 days | 52% |
| Lily Lee | 1/10 | 3843 days | 13% |
| Frenziska Schmid | 10/10 | 3845 days | 34% |
| Jam Boggomann | 10/10 | 4296 days | 2% |
| Jason Panett | 10/10 | 4329 days | 0% |
| Charlotte | 9/10 | 4546 days | 32% |
| Vuillermet | 9/10 | 4546 days | 32% |
| Olivier Carval | 8/10 | 4577 days | 31% |
| Kathryn Pisco | 9/10 | 4946 days | 32% |
| Mike Pisco | 10/10 | 4946 days | 32% |
| Janine Kohlgrueler | 10/10 | 4947 days | 32% |
| Moni Sangoi | 10/10 | 4968 days | 36% |
| Mark and Eefie | 8/10 | 5015 days | 31% |
| Weiyong | 10/10 | 5152 days | 36% |
| mayszin | 10/10 | 5244 days | 36% |
| Indra t Jolle | 9/10 | 5309 days | 32% |
| Linda Kosters | 10/10 | 5314 days | 32% |
| Nicholas Prakenhammar | 8/10 | 5318 days | 31% |
| Tadej Ferjan | 10/10 | 5319 days | 32% |
| Helen Chilton | 10/10 | 5322 days | 32% |
| Clemens | 9/10 | 5327 days | 32% |
| Devon Urlacher | 9/10 | 5328 days | 32% |
| Felice | 8/10 | 5365 days | 35% |
| Laura McCusker | 10/10 | 5412 days | 32% |
| Honestreviews | 5/10 | 5426 days | 26% |
| louiset | 8/10 | 5457 days | 35% |
| ellieo | 10/10 | 5640 days | 36% |
| Mitch4qt | 10/10 | 5640 days | 36% |
| tmarty | 10/10 | 5640 days | 36% |
| Becky Edney | 10/10 | 5645 days | 32% |
| Van Vliet | 10/10 | 5658 days | 32% |
| Javier Munoz | 8/10 | 5664 days | 31% |
| Chris Ashton | 10/10 | 5665 days | 32% |
| glavinles | 10/10 | 5671 days | 36% |
| John Hensman | 10/10 | 5675 days | 32% |
| Sandra | 9/10 | 5676 days | 32% |
| Chris Darlington | 10/10 | 5679 days | 32% |
| Thomas Reidinger | 9/10 | 5685 days | 32% |
| Kathryn Knipe | 8/10 | 5689 days | 31% |
| Claus Olsen | 10/10 | 5694 days | 32% |
| STACEY050983 | 10/10 | 5699 days | 36% |
| fcapenerhurst | 10/10 | 5699 days | 36% |
| fifi | 10/10 | 5699 days | 36% |
| Ashleigh Buckley | 10/10 | 5699 days | 32% |
| omakau | 10/10 | 5699 days | 36% |
| David Boyle | 7/10 | 5699 days | 29% |
| electrifying | 10/10 | 5699 days | 36% |
| QtnThomas | 10/10 | 5730 days | 36% |
| viva | 9/10 | 5730 days | 36% |
| Rodieo | 10/10 | 5730 days | 36% |
| Julie | 9/10 | 5761 days | 36% |
| ghough | 10/10 | 5761 days | 36% |
| wackiesttulip | 10/10 | 5761 days | 36% |
| macattack | 10/10 | 5761 days | 36% |
| Mrtomo | 7/10 | 5761 days | 33% |
| Littleone | 10/10 | 5791 days | 36% |
| Chasity28xx | 10/10 | 5822 days | 36% |
| jennanz | 10/10 | 5822 days | 36% |
| nowakiwi | 10/10 | 5822 days | 36% |
| Pankaj_NZ | 10/10 | 5822 days | 36% |
| Sarah_R | 10/10 | 5883 days | 36% |
| christiane78 | 10/10 | 5883 days | 36% |
| EvelinAgent | 10/10 | 5883 days | 36% |
| aspacheco | 10/10 | 5883 days | 36% |
| SamarFarooqui | 10/10 | 5883 days | 36% |
| JoeyS_1979 | 10/10 | 5914 days | 36% |
| Quentin | 10/10 | 5914 days | 36% |
| Moira | 10/10 | 5914 days | 36% |
| chatr350 | 10/10 | 5914 days | 36% |
| niki123 | 10/10 | 5914 days | 36% |
| queenienz | 10/10 | 5914 days | 36% |
| MegS966 | 10/10 | 5914 days | 36% |
| asha12345 | 10/10 | 5944 days | 36% |
| jillmason | 10/10 | 5944 days | 36% |
| Langers | 10/10 | 5944 days | 36% |
| lukeluke | 10/10 | 5944 days | 36% |
| JessQT | 10/10 | 5944 days | 36% |
| gabo | 10/10 | 5944 days | 36% |
| GoongYu | 10/10 | 5944 days | 36% |
| rachelallen84 | 10/10 | 5944 days | 36% |
| AdminPuppet | 10/10 | 5944 days | 36% |
| blessedbutterflies | 10/10 | 5944 days | 36% |
| mistybristow | 10/10 | 5975 days | 36% |
| Giselle | 10/10 | 5975 days | 36% |
| traveller_53ce109d | 10/10 | 5975 days | 36% |
| mthorsty | 9/10 | 5975 days | 36% |
| vixnomads | 10/10 | 6005 days | 36% |
| Andre Nunes | 10/10 | 6005 days | 36% |
| Rita20102010 | 10/10 | 6005 days | 36% |
| Rose Kearsley | 8/10 | 6026 days | 31% |
| Melanie Elia | 10/10 | 6036 days | 36% |
| Andy Elia | 10/10 | 6036 days | 36% |
| katjones | 10/10 | 6036 days | 36% |
| Sallie Peters | 10/10 | 6036 days | 36% |
| jaimie tyler | 10/10 | 6036 days | 36% |
| Doris Resch | 10/10 | 6042 days | 32% |
| Frances Hay | 9/10 | 6063 days | 32% |
| Jezp16 | 10/10 | 6064 days | 36% |
| Slimacik | 10/10 | 6064 days | 36% |
| Sally Orr | 10/10 | 6064 days | 36% |
| Hayley Wilson | 10/10 | 6064 days | 36% |
| Robert Trostle | 10/10 | 6064 days | 36% |
| Eileen | 10/10 | 6064 days | 36% |
| Camila Xavier | 10/10 | 6095 days | 36% |
| Robyn Burnett | 10/10 | 6095 days | 36% |
| Melanie Kreuzer | 10/10 | 6095 days | 36% |
| K Menzies | 10/10 | 6095 days | 36% |
| Rebecca Sherman | 10/10 | 6095 days | 36% |
| Josh Keeble | 10/10 | 6095 days | 36% |
| Rowena | 10/10 | 6095 days | 36% |
| gereldineb | 7/10 | 6120 days | 29% |
| Maria Fortuno | 10/10 | 6126 days | 36% |
| denny laird | 10/10 | 6126 days | 36% |
| Ann-Louise | 10/10 | 6126 days | 36% |
| Johnsteele | 10/10 | 6126 days | 36% |
| Dolores Del Rio | 10/10 | 6126 days | 36% |
| Samantha Costa | 10/10 | 6126 days | 36% |
| travelbug1488 | 10/10 | 6126 days | 36% |
| Rebecca Jenner | 10/10 | 6137 days | 32% |
| Christine Van Den Berg Michele Imbach | 10/10 | 6149 days | 32% |
| ShaneHoran | 10/10 | 6156 days | 36% |
| Kevin LOMBA | 10/10 | 6156 days | 36% |
| Sheridan Hancock | 10/10 | 6156 days | 36% |
| Rossphall | 10/10 | 6156 days | 36% |
| waters811 | 10/10 | 6187 days | 36% |
| Lyndsay Reid | 10/10 | 6187 days | 36% |
| SarahL | 10/10 | 6187 days | 36% |
| EllieMiller | 10/10 | 6187 days | 36% |
| Jackie Smith | 10/10 | 6217 days | 36% |
| Katie | 10/10 | 6248 days | 36% |
| MICHELLE_B | 10/10 | 6279 days | 36% |
| Mandy Ng | 8/10 | 6309 days | 35% |
| BTaylor | 10/10 | 6340 days | 36% |
| Rob Sprint | 10/10 | 6340 days | 36% |
| Jane Johnson | 10/10 | 6340 days | 36% |
| Lizzy Evans | 10/10 | 6370 days | 36% |
| davidne | 9/10 | 6370 days | 32% |
| Jeffrey C | 10/10 | 6383 days | 36% |
| Kristysue | 10/10 | 6401 days | 36% |
| scentless_apprentice | 10/10 | 6401 days | 36% |
| JeffO | 10/10 | 6413 days | 32% |
| MattB | 9/10 | 6413 days | 32% |
| Vili | 10/10 | 6417 days | 36% |
| Celine Cheval | 10/10 | 6417 days | 36% |
| Stephen Riley | 10/10 | 6417 days | 36% |
| Katie | 10/10 | 6420 days | 32% |
| Dave | 10/10 | 6420 days | 32% |
| Jonathan Liew | 3/10 | 6438 days | 18% |
| LauraA | 7/10 | 6450 days | 29% |
| BenD | 7/10 | 6460 days | 29% |
| bjanak326 | 10/10 | 6460 days | 36% |
| Amma Littlewood | 10/10 | 6521 days | 36% |
| Ains | 10/10 | 6535 days | 36% |
| jaejacobson | 10/10 | 6536 days | 36% |
| georgepearse | 10/10 | 6541 days | 36% |
| Aoife | 9/10 | 6544 days | 32% |
| Andrea | 10/10 | 6552 days | 36% |
| Ellie | 9/10 | 6576 days | 32% |
| Caroline | 8/10 | 6585 days | 31% |
| Annie Walsh | 8/10 | 6585 days | 31% |
| Lucchi | 10/10 | 6622 days | 32% |
| Gorka Rojas | 10/10 | 6642 days | 32% |
| Sharlene Peach | 10/10 | 6712 days | 32% |
| Katy Bray | 9/10 | 6750 days | 32% |
| Philippe | 10/10 | 6771 days | 32% |
| Stephanie | 8/10 | 6811 days | 31% |
| Lena | 9/10 | 6848 days | 32% |
| Martine Arsac | 9/10 | 6852 days | 32% |
| Dick Janssen | 7/10 | 6937 days | 29% |
| Katie | 10/10 | 7103 days | 32% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.78% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 85 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.74% |
| 198 | -2.76% |
| 199 | -2.77% |
| 200 | -2.78% |
| 201 | -2.80% |
| 202 | -2.81% |
| 203 | -2.83% |
| … | … |
Balancing Adjustment
0.65% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.