Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
NZONE Skydive Queenstown
Valid Reviews
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 132 |
|
76% |
| 9/10 | 20 |
|
11% |
| 8/10 | 13 |
|
7% |
| 7/10 | 6 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
48% |
| 9/10 | 17 |
|
28% |
| 8/10 | 9 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.64%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patricia Lye | 8/10 | 2860 days | 100% |
| Magdalena | 10/10 | 3393 days | 53% |
| Dubrulle | 10/10 | 3396 days | 53% |
| Louise Nicholls | 9/10 | 3420 days | 50% |
| Caroline Coudray | 10/10 | 3423 days | 51% |
| Lily Lee | 1/10 | 3682 days | 6% |
| Frenziska Schmid | 10/10 | 3684 days | 32% |
| Jam Boggomann | 10/10 | 4135 days | 1% |
| Jason Panett | 10/10 | 4168 days | 0% |
| Charlotte | 9/10 | 4385 days | 19% |
| Vuillermet | 9/10 | 4385 days | 19% |
| Olivier Carval | 8/10 | 4416 days | 19% |
| Kathryn Pisco | 9/10 | 4785 days | 19% |
| Mike Pisco | 10/10 | 4785 days | 19% |
| Janine Kohlgrueler | 10/10 | 4786 days | 19% |
| Moni Sangoi | 10/10 | 4807 days | 23% |
| Mark and Eefie | 8/10 | 4854 days | 19% |
| Weiyong | 10/10 | 4991 days | 23% |
| mayszin | 10/10 | 5083 days | 23% |
| Indra t Jolle | 9/10 | 5148 days | 19% |
| Linda Kosters | 10/10 | 5153 days | 19% |
| Nicholas Prakenhammar | 8/10 | 5157 days | 19% |
| Tadej Ferjan | 10/10 | 5158 days | 19% |
| Helen Chilton | 10/10 | 5161 days | 19% |
| Clemens | 9/10 | 5166 days | 19% |
| Devon Urlacher | 9/10 | 5167 days | 19% |
| Felice | 8/10 | 5204 days | 23% |
| Laura McCusker | 10/10 | 5251 days | 19% |
| Honestreviews | 5/10 | 5265 days | 14% |
| louiset | 8/10 | 5296 days | 23% |
| ellieo | 10/10 | 5479 days | 23% |
| Mitch4qt | 10/10 | 5479 days | 23% |
| tmarty | 10/10 | 5479 days | 23% |
| Becky Edney | 10/10 | 5484 days | 19% |
| Van Vliet | 10/10 | 5497 days | 19% |
| Javier Munoz | 8/10 | 5503 days | 19% |
| Chris Ashton | 10/10 | 5504 days | 19% |
| glavinles | 10/10 | 5510 days | 23% |
| John Hensman | 10/10 | 5514 days | 19% |
| Sandra | 9/10 | 5515 days | 19% |
| Chris Darlington | 10/10 | 5518 days | 19% |
| Thomas Reidinger | 9/10 | 5524 days | 19% |
| Kathryn Knipe | 8/10 | 5528 days | 19% |
| Claus Olsen | 10/10 | 5533 days | 19% |
| STACEY050983 | 10/10 | 5538 days | 23% |
| fcapenerhurst | 10/10 | 5538 days | 23% |
| fifi | 10/10 | 5538 days | 23% |
| Ashleigh Buckley | 10/10 | 5538 days | 19% |
| omakau | 10/10 | 5538 days | 23% |
| David Boyle | 7/10 | 5538 days | 17% |
| electrifying | 10/10 | 5538 days | 23% |
| QtnThomas | 10/10 | 5569 days | 23% |
| viva | 9/10 | 5569 days | 23% |
| Rodieo | 10/10 | 5569 days | 23% |
| Julie | 9/10 | 5600 days | 23% |
| ghough | 10/10 | 5600 days | 23% |
| wackiesttulip | 10/10 | 5600 days | 23% |
| macattack | 10/10 | 5600 days | 23% |
| Mrtomo | 7/10 | 5600 days | 21% |
| Littleone | 10/10 | 5630 days | 23% |
| Chasity28xx | 10/10 | 5661 days | 23% |
| jennanz | 10/10 | 5661 days | 23% |
| nowakiwi | 10/10 | 5661 days | 23% |
| Pankaj_NZ | 10/10 | 5661 days | 23% |
| Sarah_R | 10/10 | 5722 days | 23% |
| christiane78 | 10/10 | 5722 days | 23% |
| EvelinAgent | 10/10 | 5722 days | 23% |
| aspacheco | 10/10 | 5722 days | 23% |
| SamarFarooqui | 10/10 | 5722 days | 23% |
| JoeyS_1979 | 10/10 | 5753 days | 23% |
| Quentin | 10/10 | 5753 days | 23% |
| Moira | 10/10 | 5753 days | 23% |
| chatr350 | 10/10 | 5753 days | 23% |
| niki123 | 10/10 | 5753 days | 23% |
| queenienz | 10/10 | 5753 days | 23% |
| MegS966 | 10/10 | 5753 days | 23% |
| asha12345 | 10/10 | 5783 days | 23% |
| jillmason | 10/10 | 5783 days | 23% |
| Langers | 10/10 | 5783 days | 23% |
| lukeluke | 10/10 | 5783 days | 23% |
| JessQT | 10/10 | 5783 days | 23% |
| gabo | 10/10 | 5783 days | 23% |
| GoongYu | 10/10 | 5783 days | 23% |
| rachelallen84 | 10/10 | 5783 days | 23% |
| AdminPuppet | 10/10 | 5783 days | 23% |
| blessedbutterflies | 10/10 | 5783 days | 23% |
| mistybristow | 10/10 | 5814 days | 23% |
| Giselle | 10/10 | 5814 days | 23% |
| traveller_53ce109d | 10/10 | 5814 days | 23% |
| mthorsty | 9/10 | 5814 days | 23% |
| vixnomads | 10/10 | 5844 days | 23% |
| Andre Nunes | 10/10 | 5844 days | 23% |
| Rita20102010 | 10/10 | 5844 days | 23% |
| Rose Kearsley | 8/10 | 5865 days | 19% |
| Melanie Elia | 10/10 | 5875 days | 23% |
| Andy Elia | 10/10 | 5875 days | 23% |
| katjones | 10/10 | 5875 days | 23% |
| Sallie Peters | 10/10 | 5875 days | 23% |
| jaimie tyler | 10/10 | 5875 days | 23% |
| Doris Resch | 10/10 | 5881 days | 19% |
| Frances Hay | 9/10 | 5902 days | 19% |
| Jezp16 | 10/10 | 5903 days | 23% |
| Slimacik | 10/10 | 5903 days | 23% |
| Sally Orr | 10/10 | 5903 days | 23% |
| Hayley Wilson | 10/10 | 5903 days | 23% |
| Robert Trostle | 10/10 | 5903 days | 23% |
| Eileen | 10/10 | 5903 days | 23% |
| Camila Xavier | 10/10 | 5934 days | 23% |
| Robyn Burnett | 10/10 | 5934 days | 23% |
| Melanie Kreuzer | 10/10 | 5934 days | 23% |
| K Menzies | 10/10 | 5934 days | 23% |
| Rebecca Sherman | 10/10 | 5934 days | 23% |
| Josh Keeble | 10/10 | 5934 days | 23% |
| Rowena | 10/10 | 5934 days | 23% |
| gereldineb | 7/10 | 5959 days | 17% |
| Maria Fortuno | 10/10 | 5965 days | 23% |
| denny laird | 10/10 | 5965 days | 23% |
| Ann-Louise | 10/10 | 5965 days | 23% |
| Johnsteele | 10/10 | 5965 days | 23% |
| Dolores Del Rio | 10/10 | 5965 days | 23% |
| Samantha Costa | 10/10 | 5965 days | 23% |
| travelbug1488 | 10/10 | 5965 days | 23% |
| Rebecca Jenner | 10/10 | 5976 days | 19% |
| Christine Van Den Berg Michele Imbach | 10/10 | 5988 days | 19% |
| ShaneHoran | 10/10 | 5995 days | 23% |
| Kevin LOMBA | 10/10 | 5995 days | 23% |
| Sheridan Hancock | 10/10 | 5995 days | 23% |
| Rossphall | 10/10 | 5995 days | 23% |
| waters811 | 10/10 | 6026 days | 23% |
| Lyndsay Reid | 10/10 | 6026 days | 23% |
| SarahL | 10/10 | 6026 days | 23% |
| EllieMiller | 10/10 | 6026 days | 23% |
| Jackie Smith | 10/10 | 6056 days | 23% |
| Katie | 10/10 | 6087 days | 23% |
| MICHELLE_B | 10/10 | 6118 days | 23% |
| Mandy Ng | 8/10 | 6148 days | 23% |
| BTaylor | 10/10 | 6179 days | 23% |
| Rob Sprint | 10/10 | 6179 days | 23% |
| Jane Johnson | 10/10 | 6179 days | 23% |
| Lizzy Evans | 10/10 | 6209 days | 23% |
| davidne | 9/10 | 6209 days | 19% |
| Jeffrey C | 10/10 | 6222 days | 23% |
| Kristysue | 10/10 | 6240 days | 23% |
| scentless_apprentice | 10/10 | 6240 days | 23% |
| JeffO | 10/10 | 6252 days | 19% |
| MattB | 9/10 | 6252 days | 19% |
| Vili | 10/10 | 6256 days | 23% |
| Celine Cheval | 10/10 | 6256 days | 23% |
| Stephen Riley | 10/10 | 6256 days | 23% |
| Katie | 10/10 | 6259 days | 19% |
| Dave | 10/10 | 6259 days | 19% |
| Jonathan Liew | 3/10 | 6277 days | 5% |
| LauraA | 7/10 | 6289 days | 17% |
| BenD | 7/10 | 6299 days | 17% |
| bjanak326 | 10/10 | 6299 days | 23% |
| Amma Littlewood | 10/10 | 6360 days | 23% |
| Ains | 10/10 | 6374 days | 23% |
| jaejacobson | 10/10 | 6375 days | 23% |
| georgepearse | 10/10 | 6380 days | 23% |
| Aoife | 9/10 | 6383 days | 19% |
| Andrea | 10/10 | 6391 days | 23% |
| Ellie | 9/10 | 6415 days | 19% |
| Caroline | 8/10 | 6424 days | 19% |
| Annie Walsh | 8/10 | 6424 days | 19% |
| Lucchi | 10/10 | 6461 days | 19% |
| Gorka Rojas | 10/10 | 6481 days | 19% |
| Sharlene Peach | 10/10 | 6551 days | 19% |
| Katy Bray | 9/10 | 6589 days | 19% |
| Philippe | 10/10 | 6610 days | 19% |
| Stephanie | 8/10 | 6650 days | 19% |
| Lena | 9/10 | 6687 days | 19% |
| Martine Arsac | 9/10 | 6691 days | 19% |
| Dick Janssen | 7/10 | 6776 days | 17% |
| Katie | 10/10 | 6942 days | 19% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.74% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.68% |
| 198 | -3.70% |
| 199 | -3.72% |
| 200 | -3.74% |
| 201 | -3.76% |
| 202 | -3.77% |
| 203 | -3.79% |
| … | … |
Balancing Adjustment
0.76% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.