Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
NZONE Skydive Queenstown
Valid Reviews
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 132 |
|
76% |
| 9/10 | 20 |
|
11% |
| 8/10 | 13 |
|
7% |
| 7/10 | 6 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
48% |
| 9/10 | 17 |
|
28% |
| 8/10 | 9 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.75%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patricia Lye | 8/10 | 3081 days | 100% |
| Magdalena | 10/10 | 3613 days | 53% |
| Dubrulle | 10/10 | 3616 days | 53% |
| Louise Nicholls | 9/10 | 3640 days | 51% |
| Caroline Coudray | 10/10 | 3643 days | 51% |
| Lily Lee | 1/10 | 3903 days | 14% |
| Frenziska Schmid | 10/10 | 3904 days | 32% |
| Jam Boggomann | 10/10 | 4355 days | 0% |
| Jason Panett | 10/10 | 4389 days | 39% |
| Charlotte | 9/10 | 4605 days | 34% |
| Vuillermet | 9/10 | 4605 days | 34% |
| Olivier Carval | 8/10 | 4636 days | 34% |
| Kathryn Pisco | 9/10 | 5005 days | 34% |
| Mike Pisco | 10/10 | 5005 days | 35% |
| Janine Kohlgrueler | 10/10 | 5006 days | 35% |
| Moni Sangoi | 10/10 | 5027 days | 39% |
| Mark and Eefie | 8/10 | 5074 days | 34% |
| Weiyong | 10/10 | 5211 days | 39% |
| mayszin | 10/10 | 5303 days | 39% |
| Indra t Jolle | 9/10 | 5368 days | 34% |
| Linda Kosters | 10/10 | 5373 days | 35% |
| Nicholas Prakenhammar | 8/10 | 5377 days | 34% |
| Tadej Ferjan | 10/10 | 5378 days | 35% |
| Helen Chilton | 10/10 | 5381 days | 35% |
| Clemens | 9/10 | 5386 days | 34% |
| Devon Urlacher | 9/10 | 5387 days | 34% |
| Felice | 8/10 | 5424 days | 38% |
| Laura McCusker | 10/10 | 5471 days | 35% |
| Honestreviews | 5/10 | 5485 days | 29% |
| louiset | 8/10 | 5516 days | 38% |
| ellieo | 10/10 | 5699 days | 39% |
| Mitch4qt | 10/10 | 5699 days | 39% |
| tmarty | 10/10 | 5699 days | 39% |
| Becky Edney | 10/10 | 5704 days | 35% |
| Van Vliet | 10/10 | 5717 days | 35% |
| Javier Munoz | 8/10 | 5723 days | 34% |
| Chris Ashton | 10/10 | 5724 days | 35% |
| glavinles | 10/10 | 5730 days | 39% |
| John Hensman | 10/10 | 5734 days | 35% |
| Sandra | 9/10 | 5735 days | 34% |
| Chris Darlington | 10/10 | 5738 days | 35% |
| Thomas Reidinger | 9/10 | 5744 days | 34% |
| Kathryn Knipe | 8/10 | 5748 days | 34% |
| Claus Olsen | 10/10 | 5753 days | 35% |
| STACEY050983 | 10/10 | 5758 days | 39% |
| fcapenerhurst | 10/10 | 5758 days | 39% |
| fifi | 10/10 | 5758 days | 39% |
| Ashleigh Buckley | 10/10 | 5758 days | 35% |
| omakau | 10/10 | 5758 days | 39% |
| David Boyle | 7/10 | 5758 days | 32% |
| electrifying | 10/10 | 5758 days | 39% |
| QtnThomas | 10/10 | 5789 days | 39% |
| viva | 9/10 | 5789 days | 39% |
| Rodieo | 10/10 | 5789 days | 39% |
| Julie | 9/10 | 5820 days | 39% |
| ghough | 10/10 | 5820 days | 39% |
| wackiesttulip | 10/10 | 5820 days | 39% |
| macattack | 10/10 | 5820 days | 39% |
| Mrtomo | 7/10 | 5820 days | 36% |
| Littleone | 10/10 | 5850 days | 39% |
| Chasity28xx | 10/10 | 5881 days | 39% |
| jennanz | 10/10 | 5881 days | 39% |
| nowakiwi | 10/10 | 5881 days | 39% |
| Pankaj_NZ | 10/10 | 5881 days | 39% |
| Sarah_R | 10/10 | 5942 days | 39% |
| christiane78 | 10/10 | 5942 days | 39% |
| EvelinAgent | 10/10 | 5942 days | 39% |
| aspacheco | 10/10 | 5942 days | 39% |
| SamarFarooqui | 10/10 | 5942 days | 39% |
| JoeyS_1979 | 10/10 | 5973 days | 39% |
| Quentin | 10/10 | 5973 days | 39% |
| Moira | 10/10 | 5973 days | 39% |
| chatr350 | 10/10 | 5973 days | 39% |
| niki123 | 10/10 | 5973 days | 39% |
| queenienz | 10/10 | 5973 days | 39% |
| MegS966 | 10/10 | 5973 days | 39% |
| asha12345 | 10/10 | 6003 days | 39% |
| jillmason | 10/10 | 6003 days | 39% |
| Langers | 10/10 | 6003 days | 39% |
| lukeluke | 10/10 | 6003 days | 39% |
| JessQT | 10/10 | 6003 days | 39% |
| gabo | 10/10 | 6003 days | 39% |
| GoongYu | 10/10 | 6003 days | 39% |
| rachelallen84 | 10/10 | 6003 days | 39% |
| AdminPuppet | 10/10 | 6003 days | 39% |
| blessedbutterflies | 10/10 | 6003 days | 39% |
| mistybristow | 10/10 | 6034 days | 39% |
| Giselle | 10/10 | 6034 days | 39% |
| traveller_53ce109d | 10/10 | 6034 days | 39% |
| mthorsty | 9/10 | 6034 days | 39% |
| vixnomads | 10/10 | 6064 days | 39% |
| Andre Nunes | 10/10 | 6064 days | 39% |
| Rita20102010 | 10/10 | 6064 days | 39% |
| Rose Kearsley | 8/10 | 6085 days | 34% |
| Melanie Elia | 10/10 | 6095 days | 39% |
| Andy Elia | 10/10 | 6095 days | 39% |
| katjones | 10/10 | 6095 days | 39% |
| Sallie Peters | 10/10 | 6095 days | 39% |
| jaimie tyler | 10/10 | 6095 days | 39% |
| Doris Resch | 10/10 | 6101 days | 35% |
| Frances Hay | 9/10 | 6122 days | 34% |
| Jezp16 | 10/10 | 6123 days | 39% |
| Slimacik | 10/10 | 6123 days | 39% |
| Sally Orr | 10/10 | 6123 days | 39% |
| Hayley Wilson | 10/10 | 6123 days | 39% |
| Robert Trostle | 10/10 | 6123 days | 39% |
| Eileen | 10/10 | 6123 days | 39% |
| Camila Xavier | 10/10 | 6154 days | 39% |
| Robyn Burnett | 10/10 | 6154 days | 39% |
| Melanie Kreuzer | 10/10 | 6154 days | 39% |
| K Menzies | 10/10 | 6154 days | 39% |
| Rebecca Sherman | 10/10 | 6154 days | 39% |
| Josh Keeble | 10/10 | 6154 days | 39% |
| Rowena | 10/10 | 6154 days | 39% |
| gereldineb | 7/10 | 6179 days | 32% |
| Maria Fortuno | 10/10 | 6185 days | 39% |
| denny laird | 10/10 | 6185 days | 39% |
| Ann-Louise | 10/10 | 6185 days | 39% |
| Johnsteele | 10/10 | 6185 days | 39% |
| Dolores Del Rio | 10/10 | 6185 days | 39% |
| Samantha Costa | 10/10 | 6185 days | 39% |
| travelbug1488 | 10/10 | 6185 days | 39% |
| Rebecca Jenner | 10/10 | 6196 days | 35% |
| Christine Van Den Berg Michele Imbach | 10/10 | 6208 days | 35% |
| ShaneHoran | 10/10 | 6215 days | 39% |
| Kevin LOMBA | 10/10 | 6215 days | 39% |
| Sheridan Hancock | 10/10 | 6215 days | 39% |
| Rossphall | 10/10 | 6215 days | 39% |
| waters811 | 10/10 | 6246 days | 39% |
| Lyndsay Reid | 10/10 | 6246 days | 39% |
| SarahL | 10/10 | 6246 days | 39% |
| EllieMiller | 10/10 | 6246 days | 39% |
| Jackie Smith | 10/10 | 6276 days | 39% |
| Katie | 10/10 | 6307 days | 39% |
| MICHELLE_B | 10/10 | 6338 days | 39% |
| Mandy Ng | 8/10 | 6368 days | 38% |
| BTaylor | 10/10 | 6399 days | 39% |
| Rob Sprint | 10/10 | 6399 days | 39% |
| Jane Johnson | 10/10 | 6399 days | 39% |
| Lizzy Evans | 10/10 | 6429 days | 39% |
| davidne | 9/10 | 6429 days | 34% |
| Jeffrey C | 10/10 | 6443 days | 39% |
| Kristysue | 10/10 | 6460 days | 39% |
| scentless_apprentice | 10/10 | 6460 days | 39% |
| JeffO | 10/10 | 6472 days | 35% |
| MattB | 9/10 | 6472 days | 34% |
| Vili | 10/10 | 6477 days | 39% |
| Celine Cheval | 10/10 | 6477 days | 39% |
| Stephen Riley | 10/10 | 6477 days | 39% |
| Katie | 10/10 | 6480 days | 35% |
| Dave | 10/10 | 6480 days | 35% |
| Jonathan Liew | 3/10 | 6497 days | 20% |
| LauraA | 7/10 | 6509 days | 32% |
| BenD | 7/10 | 6519 days | 32% |
| bjanak326 | 10/10 | 6519 days | 39% |
| Amma Littlewood | 10/10 | 6580 days | 39% |
| Ains | 10/10 | 6595 days | 39% |
| jaejacobson | 10/10 | 6596 days | 39% |
| georgepearse | 10/10 | 6601 days | 39% |
| Aoife | 9/10 | 6604 days | 34% |
| Andrea | 10/10 | 6612 days | 39% |
| Ellie | 9/10 | 6636 days | 34% |
| Caroline | 8/10 | 6645 days | 34% |
| Annie Walsh | 8/10 | 6645 days | 34% |
| Lucchi | 10/10 | 6682 days | 35% |
| Gorka Rojas | 10/10 | 6702 days | 35% |
| Sharlene Peach | 10/10 | 6771 days | 35% |
| Katy Bray | 9/10 | 6809 days | 34% |
| Philippe | 10/10 | 6830 days | 35% |
| Stephanie | 8/10 | 6870 days | 34% |
| Lena | 9/10 | 6907 days | 34% |
| Martine Arsac | 9/10 | 6911 days | 34% |
| Dick Janssen | 7/10 | 6996 days | 32% |
| Katie | 10/10 | 7162 days | 35% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.93% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 47 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.87% |
| 198 | -3.89% |
| 199 | -3.91% |
| 200 | -3.93% |
| 201 | -3.95% |
| 202 | -3.97% |
| 203 | -3.99% |
| … | … |
Balancing Adjustment
0.77% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.