Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
NZONE Skydive Queenstown
Valid Reviews
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 132 |
|
76% |
| 9/10 | 20 |
|
11% |
| 8/10 | 13 |
|
7% |
| 7/10 | 6 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
48% |
| 9/10 | 17 |
|
28% |
| 8/10 | 9 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.73%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patricia Lye | 8/10 | 2780 days | 100% |
| Magdalena | 10/10 | 3312 days | 60% |
| Dubrulle | 10/10 | 3315 days | 60% |
| Louise Nicholls | 9/10 | 3339 days | 58% |
| Caroline Coudray | 10/10 | 3342 days | 58% |
| Lily Lee | 1/10 | 3602 days | 18% |
| Frenziska Schmid | 10/10 | 3603 days | 43% |
| Jam Boggomann | 10/10 | 4054 days | 16% |
| Jason Panett | 10/10 | 4088 days | 16% |
| Charlotte | 9/10 | 4304 days | 2% |
| Vuillermet | 9/10 | 4304 days | 2% |
| Olivier Carval | 8/10 | 4335 days | 0% |
| Kathryn Pisco | 9/10 | 4704 days | 27% |
| Mike Pisco | 10/10 | 4704 days | 27% |
| Janine Kohlgrueler | 10/10 | 4705 days | 27% |
| Moni Sangoi | 10/10 | 4726 days | 31% |
| Mark and Eefie | 8/10 | 4773 days | 27% |
| Weiyong | 10/10 | 4910 days | 31% |
| mayszin | 10/10 | 5002 days | 31% |
| Indra t Jolle | 9/10 | 5067 days | 27% |
| Linda Kosters | 10/10 | 5072 days | 27% |
| Nicholas Prakenhammar | 8/10 | 5076 days | 27% |
| Tadej Ferjan | 10/10 | 5077 days | 27% |
| Helen Chilton | 10/10 | 5080 days | 27% |
| Clemens | 9/10 | 5085 days | 27% |
| Devon Urlacher | 9/10 | 5086 days | 27% |
| Felice | 8/10 | 5123 days | 30% |
| Laura McCusker | 10/10 | 5170 days | 27% |
| Honestreviews | 5/10 | 5184 days | 23% |
| louiset | 8/10 | 5215 days | 30% |
| ellieo | 10/10 | 5398 days | 31% |
| Mitch4qt | 10/10 | 5398 days | 31% |
| tmarty | 10/10 | 5398 days | 31% |
| Becky Edney | 10/10 | 5403 days | 27% |
| Van Vliet | 10/10 | 5416 days | 27% |
| Javier Munoz | 8/10 | 5422 days | 27% |
| Chris Ashton | 10/10 | 5423 days | 27% |
| glavinles | 10/10 | 5429 days | 31% |
| John Hensman | 10/10 | 5433 days | 27% |
| Sandra | 9/10 | 5434 days | 27% |
| Chris Darlington | 10/10 | 5437 days | 27% |
| Thomas Reidinger | 9/10 | 5443 days | 27% |
| Kathryn Knipe | 8/10 | 5447 days | 27% |
| Claus Olsen | 10/10 | 5452 days | 27% |
| STACEY050983 | 10/10 | 5457 days | 31% |
| fcapenerhurst | 10/10 | 5457 days | 31% |
| fifi | 10/10 | 5457 days | 31% |
| Ashleigh Buckley | 10/10 | 5457 days | 27% |
| omakau | 10/10 | 5457 days | 31% |
| David Boyle | 7/10 | 5457 days | 25% |
| electrifying | 10/10 | 5457 days | 31% |
| QtnThomas | 10/10 | 5488 days | 31% |
| viva | 9/10 | 5488 days | 30% |
| Rodieo | 10/10 | 5488 days | 31% |
| Julie | 9/10 | 5519 days | 30% |
| ghough | 10/10 | 5519 days | 31% |
| wackiesttulip | 10/10 | 5519 days | 31% |
| macattack | 10/10 | 5519 days | 31% |
| Mrtomo | 7/10 | 5519 days | 28% |
| Littleone | 10/10 | 5549 days | 31% |
| Chasity28xx | 10/10 | 5580 days | 31% |
| jennanz | 10/10 | 5580 days | 31% |
| nowakiwi | 10/10 | 5580 days | 31% |
| Pankaj_NZ | 10/10 | 5580 days | 31% |
| Sarah_R | 10/10 | 5641 days | 31% |
| christiane78 | 10/10 | 5641 days | 31% |
| EvelinAgent | 10/10 | 5641 days | 31% |
| aspacheco | 10/10 | 5641 days | 31% |
| SamarFarooqui | 10/10 | 5641 days | 31% |
| JoeyS_1979 | 10/10 | 5672 days | 31% |
| Quentin | 10/10 | 5672 days | 31% |
| Moira | 10/10 | 5672 days | 31% |
| chatr350 | 10/10 | 5672 days | 31% |
| niki123 | 10/10 | 5672 days | 31% |
| queenienz | 10/10 | 5672 days | 31% |
| MegS966 | 10/10 | 5672 days | 31% |
| asha12345 | 10/10 | 5702 days | 31% |
| jillmason | 10/10 | 5702 days | 31% |
| Langers | 10/10 | 5702 days | 31% |
| lukeluke | 10/10 | 5702 days | 31% |
| JessQT | 10/10 | 5702 days | 31% |
| gabo | 10/10 | 5702 days | 31% |
| GoongYu | 10/10 | 5702 days | 31% |
| rachelallen84 | 10/10 | 5702 days | 31% |
| AdminPuppet | 10/10 | 5702 days | 31% |
| blessedbutterflies | 10/10 | 5702 days | 31% |
| mistybristow | 10/10 | 5733 days | 31% |
| Giselle | 10/10 | 5733 days | 31% |
| alan_caddick | 10/10 | 5733 days | 31% |
| mthorsty | 9/10 | 5733 days | 30% |
| vixnomads | 10/10 | 5763 days | 31% |
| Andre Nunes | 10/10 | 5763 days | 31% |
| Rita20102010 | 10/10 | 5763 days | 31% |
| Rose Kearsley | 8/10 | 5784 days | 27% |
| Melanie Elia | 10/10 | 5794 days | 31% |
| Andy Elia | 10/10 | 5794 days | 31% |
| katjones | 10/10 | 5794 days | 31% |
| Sallie Peters | 10/10 | 5794 days | 31% |
| jaimie tyler | 10/10 | 5794 days | 31% |
| Doris Resch | 10/10 | 5800 days | 27% |
| Frances Hay | 9/10 | 5821 days | 27% |
| Jezp16 | 10/10 | 5822 days | 31% |
| Slimacik | 10/10 | 5822 days | 31% |
| Sally Orr | 10/10 | 5822 days | 31% |
| Hayley Wilson | 10/10 | 5822 days | 31% |
| Robert Trostle | 10/10 | 5822 days | 31% |
| Eileen | 10/10 | 5822 days | 31% |
| Camila Xavier | 10/10 | 5853 days | 31% |
| Robyn Burnett | 10/10 | 5853 days | 31% |
| Melanie Kreuzer | 10/10 | 5853 days | 31% |
| K Menzies | 10/10 | 5853 days | 31% |
| Rebecca Sherman | 10/10 | 5853 days | 31% |
| Josh Keeble | 10/10 | 5853 days | 31% |
| Rowena | 10/10 | 5853 days | 31% |
| gereldineb | 7/10 | 5878 days | 25% |
| Maria Fortuno | 10/10 | 5884 days | 31% |
| denny laird | 10/10 | 5884 days | 31% |
| Ann-Louise | 10/10 | 5884 days | 31% |
| Johnsteele | 10/10 | 5884 days | 31% |
| Dolores Del Rio | 10/10 | 5884 days | 31% |
| Samantha Costa | 10/10 | 5884 days | 31% |
| travelbug1488 | 10/10 | 5884 days | 31% |
| Rebecca Jenner | 10/10 | 5895 days | 27% |
| Christine Van Den Berg Michele Imbach | 10/10 | 5907 days | 27% |
| ShaneHoran | 10/10 | 5914 days | 31% |
| Kevin LOMBA | 10/10 | 5914 days | 31% |
| Sheridan Hancock | 10/10 | 5914 days | 31% |
| Rossphall | 10/10 | 5914 days | 31% |
| waters811 | 10/10 | 5945 days | 31% |
| Lyndsay Reid | 10/10 | 5945 days | 31% |
| SarahL | 10/10 | 5945 days | 31% |
| EllieMiller | 10/10 | 5945 days | 31% |
| Jackie Smith | 10/10 | 5975 days | 31% |
| Katie | 10/10 | 6006 days | 31% |
| MICHELLE_B | 10/10 | 6037 days | 31% |
| Mandy Ng | 8/10 | 6067 days | 30% |
| BTaylor | 10/10 | 6098 days | 31% |
| Rob Sprint | 10/10 | 6098 days | 31% |
| Jane Johnson | 10/10 | 6098 days | 31% |
| Lizzy Evans | 10/10 | 6128 days | 31% |
| davidne | 9/10 | 6128 days | 27% |
| Jeffrey C | 10/10 | 6142 days | 31% |
| Kristysue | 10/10 | 6159 days | 31% |
| scentless_apprentice | 10/10 | 6159 days | 31% |
| JeffO | 10/10 | 6171 days | 27% |
| MattB | 9/10 | 6171 days | 27% |
| Vili | 10/10 | 6176 days | 31% |
| Celine Cheval | 10/10 | 6176 days | 31% |
| Stephen Riley | 10/10 | 6176 days | 31% |
| Katie | 10/10 | 6179 days | 27% |
| Dave | 10/10 | 6179 days | 27% |
| Jonathan Liew | 3/10 | 6196 days | 15% |
| LauraA | 7/10 | 6208 days | 25% |
| BenD | 7/10 | 6218 days | 25% |
| bjanak326 | 10/10 | 6218 days | 31% |
| Amma Littlewood | 10/10 | 6279 days | 31% |
| Ains | 10/10 | 6294 days | 31% |
| jaejacobson | 10/10 | 6295 days | 31% |
| georgepearse | 10/10 | 6300 days | 31% |
| Aoife | 9/10 | 6303 days | 27% |
| Andrea | 10/10 | 6311 days | 31% |
| Ellie | 9/10 | 6335 days | 27% |
| Caroline | 8/10 | 6344 days | 27% |
| Annie Walsh | 8/10 | 6344 days | 27% |
| Lucchi | 10/10 | 6381 days | 27% |
| Gorka Rojas | 10/10 | 6401 days | 27% |
| Sharlene Peach | 10/10 | 6470 days | 27% |
| Katy Bray | 9/10 | 6508 days | 27% |
| Philippe | 10/10 | 6529 days | 27% |
| Stephanie | 8/10 | 6569 days | 27% |
| Lena | 9/10 | 6606 days | 27% |
| Martine Arsac | 9/10 | 6610 days | 27% |
| Dick Janssen | 7/10 | 6695 days | 25% |
| Katie | 10/10 | 6861 days | 27% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
0.79% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.