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Ranking Score Explained

Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

NZONE Skydive Queenstown

Valid Reviews

174 Valid Reviews

The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 174 valid reviews:

Rating Count Percentage
10/10 132
76%
9/10 20
11%
8/10 13
7%
7/10 6
3%
6/10 0
0%
5/10 1
1%
4/10 0
0%
3/10 1
1%
2/10 0
0%
1/10 1
1%

95.11% Average

The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

60 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 60 face-to-face reviews:

Rating Count Percentage
10/10 29
48%
9/10 17
28%
8/10 9
15%
7/10 5
8%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

91.67% Average

The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

95.76%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Patricia Lye 8/10 2820 days 100%
Magdalena 10/10 3353 days 60%
Dubrulle 10/10 3356 days 60%
Louise Nicholls 9/10 3380 days 58%
Caroline Coudray 10/10 3383 days 59%
Lily Lee 1/10 3642 days 19%
Frenziska Schmid 10/10 3644 days 43%
Jam Boggomann 10/10 4095 days 17%
Jason Panett 10/10 4128 days 16%
Charlotte 9/10 4345 days 2%
Vuillermet 9/10 4345 days 2%
Olivier Carval 8/10 4376 days 0%
Kathryn Pisco 9/10 4745 days 30%
Mike Pisco 10/10 4745 days 30%
Janine Kohlgrueler 10/10 4746 days 30%
Moni Sangoi 10/10 4767 days 33%
Mark and Eefie 8/10 4814 days 29%
Weiyong 10/10 4951 days 33%
mayszin 10/10 5043 days 33%
Indra t Jolle 9/10 5108 days 30%
Linda Kosters 10/10 5113 days 30%
Nicholas Prakenhammar 8/10 5117 days 29%
Tadej Ferjan 10/10 5118 days 30%
Helen Chilton 10/10 5121 days 30%
Clemens 9/10 5126 days 30%
Devon Urlacher 9/10 5127 days 30%
Felice 8/10 5164 days 33%
Laura McCusker 10/10 5211 days 30%
Honestreviews 5/10 5225 days 25%
louiset 8/10 5256 days 33%
ellieo 10/10 5439 days 33%
Mitch4qt 10/10 5439 days 33%
tmarty 10/10 5439 days 33%
Becky Edney 10/10 5444 days 30%
Van Vliet 10/10 5457 days 30%
Javier Munoz 8/10 5463 days 29%
Chris Ashton 10/10 5464 days 30%
glavinles 10/10 5470 days 33%
John Hensman 10/10 5474 days 30%
Sandra 9/10 5475 days 30%
Chris Darlington 10/10 5478 days 30%
Thomas Reidinger 9/10 5484 days 30%
Kathryn Knipe 8/10 5488 days 29%
Claus Olsen 10/10 5493 days 30%
STACEY050983 10/10 5498 days 33%
fcapenerhurst 10/10 5498 days 33%
fifi 10/10 5498 days 33%
Ashleigh Buckley 10/10 5498 days 30%
omakau 10/10 5498 days 33%
David Boyle 7/10 5498 days 28%
electrifying 10/10 5498 days 33%
QtnThomas 10/10 5529 days 33%
viva 9/10 5529 days 33%
Rodieo 10/10 5529 days 33%
Julie 9/10 5560 days 33%
ghough 10/10 5560 days 33%
wackiesttulip 10/10 5560 days 33%
macattack 10/10 5560 days 33%
Mrtomo 7/10 5560 days 31%
Littleone 10/10 5590 days 33%
Chasity28xx 10/10 5621 days 33%
jennanz 10/10 5621 days 33%
nowakiwi 10/10 5621 days 33%
Pankaj_NZ 10/10 5621 days 33%
Sarah_R 10/10 5682 days 33%
christiane78 10/10 5682 days 33%
EvelinAgent 10/10 5682 days 33%
aspacheco 10/10 5682 days 33%
SamarFarooqui 10/10 5682 days 33%
JoeyS_1979 10/10 5713 days 33%
Quentin 10/10 5713 days 33%
Moira 10/10 5713 days 33%
chatr350 10/10 5713 days 33%
niki123 10/10 5713 days 33%
queenienz 10/10 5713 days 33%
MegS966 10/10 5713 days 33%
asha12345 10/10 5743 days 33%
jillmason 10/10 5743 days 33%
Langers 10/10 5743 days 33%
lukeluke 10/10 5743 days 33%
JessQT 10/10 5743 days 33%
gabo 10/10 5743 days 33%
GoongYu 10/10 5743 days 33%
rachelallen84 10/10 5743 days 33%
AdminPuppet 10/10 5743 days 33%
blessedbutterflies 10/10 5743 days 33%
mistybristow 10/10 5774 days 33%
Giselle 10/10 5774 days 33%
traveller_53ce109d 10/10 5774 days 33%
mthorsty 9/10 5774 days 33%
vixnomads 10/10 5804 days 33%
Andre Nunes 10/10 5804 days 33%
Rita20102010 10/10 5804 days 33%
Rose Kearsley 8/10 5825 days 29%
Melanie Elia 10/10 5835 days 33%
Andy Elia 10/10 5835 days 33%
katjones 10/10 5835 days 33%
Sallie Peters 10/10 5835 days 33%
jaimie tyler 10/10 5835 days 33%
Doris Resch 10/10 5841 days 30%
Frances Hay 9/10 5862 days 30%
Jezp16 10/10 5863 days 33%
Slimacik 10/10 5863 days 33%
Sally Orr 10/10 5863 days 33%
Hayley Wilson 10/10 5863 days 33%
Robert Trostle 10/10 5863 days 33%
Eileen 10/10 5863 days 33%
Camila Xavier 10/10 5894 days 33%
Robyn Burnett 10/10 5894 days 33%
Melanie Kreuzer 10/10 5894 days 33%
K Menzies 10/10 5894 days 33%
Rebecca Sherman 10/10 5894 days 33%
Josh Keeble 10/10 5894 days 33%
Rowena 10/10 5894 days 33%
gereldineb 7/10 5919 days 28%
Maria Fortuno 10/10 5925 days 33%
denny laird 10/10 5925 days 33%
Ann-Louise 10/10 5925 days 33%
Johnsteele 10/10 5925 days 33%
Dolores Del Rio 10/10 5925 days 33%
Samantha Costa 10/10 5925 days 33%
travelbug1488 10/10 5925 days 33%
Rebecca Jenner 10/10 5936 days 30%
Christine Van Den Berg Michele Imbach 10/10 5948 days 30%
ShaneHoran 10/10 5955 days 33%
Kevin LOMBA 10/10 5955 days 33%
Sheridan Hancock 10/10 5955 days 33%
Rossphall 10/10 5955 days 33%
waters811 10/10 5986 days 33%
Lyndsay Reid 10/10 5986 days 33%
SarahL 10/10 5986 days 33%
EllieMiller 10/10 5986 days 33%
Jackie Smith 10/10 6016 days 33%
Katie 10/10 6047 days 33%
MICHELLE_B 10/10 6078 days 33%
Mandy Ng 8/10 6108 days 33%
BTaylor 10/10 6139 days 33%
Rob Sprint 10/10 6139 days 33%
Jane Johnson 10/10 6139 days 33%
Lizzy Evans 10/10 6169 days 33%
davidne 9/10 6169 days 30%
Jeffrey C 10/10 6182 days 33%
Kristysue 10/10 6200 days 33%
scentless_apprentice 10/10 6200 days 33%
JeffO 10/10 6212 days 30%
MattB 9/10 6212 days 30%
Vili 10/10 6216 days 33%
Celine Cheval 10/10 6216 days 33%
Stephen Riley 10/10 6216 days 33%
Katie 10/10 6219 days 30%
Dave 10/10 6219 days 30%
Jonathan Liew 3/10 6237 days 18%
LauraA 7/10 6249 days 28%
BenD 7/10 6259 days 28%
bjanak326 10/10 6259 days 33%
Amma Littlewood 10/10 6320 days 33%
Ains 10/10 6334 days 33%
jaejacobson 10/10 6335 days 33%
georgepearse 10/10 6340 days 33%
Aoife 9/10 6343 days 30%
Andrea 10/10 6351 days 33%
Ellie 9/10 6375 days 30%
Caroline 8/10 6384 days 29%
Annie Walsh 8/10 6384 days 29%
Lucchi 10/10 6421 days 30%
Gorka Rojas 10/10 6441 days 30%
Sharlene Peach 10/10 6511 days 30%
Katy Bray 9/10 6549 days 30%
Philippe 10/10 6570 days 30%
Stephanie 8/10 6610 days 29%
Lena 9/10 6647 days 30%
Martine Arsac 9/10 6651 days 30%
Dick Janssen 7/10 6736 days 28%
Katie 10/10 6902 days 30%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.14% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
… …
197 -4.08%
198 -4.10%
199 -4.12%
200 -4.14%
201 -4.16%
202 -4.19%
203 -4.21%
… …

Balancing Adjustment

0.79% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

92%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.