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Ranking Score Explained

Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

NZONE Skydive Queenstown

Valid Reviews

174 Valid Reviews

The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 174 valid reviews:

Rating Count Percentage
10/10 132
76%
9/10 20
11%
8/10 13
7%
7/10 6
3%
6/10 0
0%
5/10 1
1%
4/10 0
0%
3/10 1
1%
2/10 0
0%
1/10 1
1%

95.11% Average

The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

60 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 60 face-to-face reviews:

Rating Count Percentage
10/10 29
48%
9/10 17
28%
8/10 9
15%
7/10 5
8%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

91.67% Average

The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

95.70%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Patricia Lye 8/10 3040 days 100%
Magdalena 10/10 3573 days 54%
Dubrulle 10/10 3576 days 54%
Louise Nicholls 9/10 3600 days 52%
Caroline Coudray 10/10 3603 days 52%
Lily Lee 1/10 3862 days 14%
Frenziska Schmid 10/10 3864 days 34%
Jam Boggomann 10/10 4315 days 2%
Jason Panett 10/10 4348 days 0%
Charlotte 9/10 4565 days 33%
Vuillermet 9/10 4565 days 33%
Olivier Carval 8/10 4596 days 33%
Kathryn Pisco 9/10 4965 days 33%
Mike Pisco 10/10 4965 days 33%
Janine Kohlgrueler 10/10 4966 days 33%
Moni Sangoi 10/10 4987 days 37%
Mark and Eefie 8/10 5034 days 33%
Weiyong 10/10 5171 days 37%
mayszin 10/10 5263 days 37%
Indra t Jolle 9/10 5328 days 33%
Linda Kosters 10/10 5333 days 33%
Nicholas Prakenhammar 8/10 5337 days 33%
Tadej Ferjan 10/10 5338 days 33%
Helen Chilton 10/10 5341 days 33%
Clemens 9/10 5346 days 33%
Devon Urlacher 9/10 5347 days 33%
Felice 8/10 5384 days 37%
Laura McCusker 10/10 5431 days 33%
Honestreviews 5/10 5445 days 28%
louiset 8/10 5476 days 37%
ellieo 10/10 5659 days 37%
Mitch4qt 10/10 5659 days 37%
tmarty 10/10 5659 days 37%
Becky Edney 10/10 5664 days 33%
Van Vliet 10/10 5677 days 33%
Javier Munoz 8/10 5683 days 33%
Chris Ashton 10/10 5684 days 33%
glavinles 10/10 5690 days 37%
John Hensman 10/10 5694 days 33%
Sandra 9/10 5695 days 33%
Chris Darlington 10/10 5698 days 33%
Thomas Reidinger 9/10 5704 days 33%
Kathryn Knipe 8/10 5708 days 33%
Claus Olsen 10/10 5713 days 33%
STACEY050983 10/10 5718 days 37%
fcapenerhurst 10/10 5718 days 37%
fifi 10/10 5718 days 37%
Ashleigh Buckley 10/10 5718 days 33%
omakau 10/10 5718 days 37%
David Boyle 7/10 5718 days 31%
electrifying 10/10 5718 days 37%
QtnThomas 10/10 5749 days 37%
viva 9/10 5749 days 37%
Rodieo 10/10 5749 days 37%
Julie 9/10 5780 days 37%
ghough 10/10 5780 days 37%
wackiesttulip 10/10 5780 days 37%
macattack 10/10 5780 days 37%
Mrtomo 7/10 5780 days 35%
Littleone 10/10 5810 days 37%
Chasity28xx 10/10 5841 days 37%
jennanz 10/10 5841 days 37%
nowakiwi 10/10 5841 days 37%
Pankaj_NZ 10/10 5841 days 37%
Sarah_R 10/10 5902 days 37%
christiane78 10/10 5902 days 37%
EvelinAgent 10/10 5902 days 37%
aspacheco 10/10 5902 days 37%
SamarFarooqui 10/10 5902 days 37%
JoeyS_1979 10/10 5933 days 37%
Quentin 10/10 5933 days 37%
Moira 10/10 5933 days 37%
chatr350 10/10 5933 days 37%
niki123 10/10 5933 days 37%
queenienz 10/10 5933 days 37%
MegS966 10/10 5933 days 37%
asha12345 10/10 5963 days 37%
jillmason 10/10 5963 days 37%
Langers 10/10 5963 days 37%
lukeluke 10/10 5963 days 37%
JessQT 10/10 5963 days 37%
gabo 10/10 5963 days 37%
GoongYu 10/10 5963 days 37%
rachelallen84 10/10 5963 days 37%
AdminPuppet 10/10 5963 days 37%
blessedbutterflies 10/10 5963 days 37%
mistybristow 10/10 5994 days 37%
Giselle 10/10 5994 days 37%
traveller_53ce109d 10/10 5994 days 37%
mthorsty 9/10 5994 days 37%
vixnomads 10/10 6024 days 37%
Andre Nunes 10/10 6024 days 37%
Rita20102010 10/10 6024 days 37%
Rose Kearsley 8/10 6045 days 33%
Melanie Elia 10/10 6055 days 37%
Andy Elia 10/10 6055 days 37%
katjones 10/10 6055 days 37%
Sallie Peters 10/10 6055 days 37%
jaimie tyler 10/10 6055 days 37%
Doris Resch 10/10 6061 days 33%
Frances Hay 9/10 6082 days 33%
Jezp16 10/10 6083 days 37%
Slimacik 10/10 6083 days 37%
Sally Orr 10/10 6083 days 37%
Hayley Wilson 10/10 6083 days 37%
Robert Trostle 10/10 6083 days 37%
Eileen 10/10 6083 days 37%
Camila Xavier 10/10 6114 days 37%
Robyn Burnett 10/10 6114 days 37%
Melanie Kreuzer 10/10 6114 days 37%
K Menzies 10/10 6114 days 37%
Rebecca Sherman 10/10 6114 days 37%
Josh Keeble 10/10 6114 days 37%
Rowena 10/10 6114 days 37%
gereldineb 7/10 6139 days 31%
Maria Fortuno 10/10 6145 days 37%
denny laird 10/10 6145 days 37%
Ann-Louise 10/10 6145 days 37%
Johnsteele 10/10 6145 days 37%
Dolores Del Rio 10/10 6145 days 37%
Samantha Costa 10/10 6145 days 37%
travelbug1488 10/10 6145 days 37%
Rebecca Jenner 10/10 6156 days 33%
Christine Van Den Berg Michele Imbach 10/10 6168 days 33%
ShaneHoran 10/10 6175 days 37%
Kevin LOMBA 10/10 6175 days 37%
Sheridan Hancock 10/10 6175 days 37%
Rossphall 10/10 6175 days 37%
waters811 10/10 6206 days 37%
Lyndsay Reid 10/10 6206 days 37%
SarahL 10/10 6206 days 37%
EllieMiller 10/10 6206 days 37%
Jackie Smith 10/10 6236 days 37%
Katie 10/10 6267 days 37%
MICHELLE_B 10/10 6298 days 37%
Mandy Ng 8/10 6328 days 37%
BTaylor 10/10 6359 days 37%
Rob Sprint 10/10 6359 days 37%
Jane Johnson 10/10 6359 days 37%
Lizzy Evans 10/10 6389 days 37%
davidne 9/10 6389 days 33%
Jeffrey C 10/10 6402 days 37%
Kristysue 10/10 6420 days 37%
scentless_apprentice 10/10 6420 days 37%
JeffO 10/10 6432 days 33%
MattB 9/10 6432 days 33%
Vili 10/10 6436 days 37%
Celine Cheval 10/10 6436 days 37%
Stephen Riley 10/10 6437 days 37%
Katie 10/10 6439 days 33%
Dave 10/10 6439 days 33%
Jonathan Liew 3/10 6457 days 19%
LauraA 7/10 6469 days 31%
BenD 7/10 6479 days 31%
bjanak326 10/10 6479 days 37%
Amma Littlewood 10/10 6540 days 37%
Ains 10/10 6554 days 37%
jaejacobson 10/10 6556 days 37%
georgepearse 10/10 6560 days 37%
Aoife 9/10 6563 days 33%
Andrea 10/10 6571 days 37%
Ellie 9/10 6595 days 33%
Caroline 8/10 6604 days 33%
Annie Walsh 8/10 6605 days 33%
Lucchi 10/10 6641 days 33%
Gorka Rojas 10/10 6661 days 33%
Sharlene Peach 10/10 6731 days 33%
Katy Bray 9/10 6769 days 33%
Philippe 10/10 6790 days 33%
Stephanie 8/10 6830 days 33%
Lena 9/10 6867 days 33%
Martine Arsac 9/10 6871 days 33%
Dick Janssen 7/10 6956 days 31%
Katie 10/10 7122 days 33%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.21% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 69 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
… …
197 -3.16%
198 -3.17%
199 -3.19%
200 -3.21%
201 -3.22%
202 -3.24%
203 -3.26%
… …

Balancing Adjustment

0.69% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

93%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.