G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
NZONE Skydive Queenstown
Valid Reviews
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 132 |
|
76% |
| 9/10 | 20 |
|
11% |
| 8/10 | 13 |
|
7% |
| 7/10 | 6 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
48% |
| 9/10 | 17 |
|
28% |
| 8/10 | 9 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.71%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patricia Lye | 8/10 | 3061 days | 100% |
| Magdalena | 10/10 | 3594 days | 54% |
| Dubrulle | 10/10 | 3597 days | 54% |
| Louise Nicholls | 9/10 | 3621 days | 52% |
| Caroline Coudray | 10/10 | 3624 days | 52% |
| Lily Lee | 1/10 | 3883 days | 15% |
| Frenziska Schmid | 10/10 | 3885 days | 34% |
| Jam Boggomann | 10/10 | 4336 days | 2% |
| Jason Panett | 10/10 | 4369 days | 0% |
| Charlotte | 9/10 | 4586 days | 35% |
| Vuillermet | 9/10 | 4586 days | 35% |
| Olivier Carval | 8/10 | 4617 days | 34% |
| Kathryn Pisco | 9/10 | 4986 days | 35% |
| Mike Pisco | 10/10 | 4986 days | 35% |
| Janine Kohlgrueler | 10/10 | 4987 days | 35% |
| Moni Sangoi | 10/10 | 5008 days | 39% |
| Mark and Eefie | 8/10 | 5055 days | 34% |
| Weiyong | 10/10 | 5192 days | 39% |
| mayszin | 10/10 | 5284 days | 39% |
| Indra t Jolle | 9/10 | 5349 days | 35% |
| Linda Kosters | 10/10 | 5354 days | 35% |
| Nicholas Prakenhammar | 8/10 | 5358 days | 34% |
| Tadej Ferjan | 10/10 | 5359 days | 35% |
| Helen Chilton | 10/10 | 5362 days | 35% |
| Clemens | 9/10 | 5367 days | 35% |
| Devon Urlacher | 9/10 | 5368 days | 35% |
| Felice | 8/10 | 5405 days | 38% |
| Laura McCusker | 10/10 | 5452 days | 35% |
| Honestreviews | 5/10 | 5466 days | 30% |
| louiset | 8/10 | 5497 days | 38% |
| ellieo | 10/10 | 5680 days | 39% |
| Mitch4qt | 10/10 | 5680 days | 39% |
| tmarty | 10/10 | 5680 days | 39% |
| Becky Edney | 10/10 | 5685 days | 35% |
| Van Vliet | 10/10 | 5698 days | 35% |
| Javier Munoz | 8/10 | 5704 days | 34% |
| Chris Ashton | 10/10 | 5705 days | 35% |
| glavinles | 10/10 | 5711 days | 39% |
| John Hensman | 10/10 | 5715 days | 35% |
| Sandra | 9/10 | 5716 days | 35% |
| Chris Darlington | 10/10 | 5719 days | 35% |
| Thomas Reidinger | 9/10 | 5725 days | 35% |
| Kathryn Knipe | 8/10 | 5729 days | 34% |
| Claus Olsen | 10/10 | 5734 days | 35% |
| STACEY050983 | 10/10 | 5739 days | 39% |
| fcapenerhurst | 10/10 | 5739 days | 39% |
| fifi | 10/10 | 5739 days | 39% |
| Ashleigh Buckley | 10/10 | 5739 days | 35% |
| omakau | 10/10 | 5739 days | 39% |
| David Boyle | 7/10 | 5739 days | 32% |
| electrifying | 10/10 | 5739 days | 39% |
| QtnThomas | 10/10 | 5770 days | 39% |
| viva | 9/10 | 5770 days | 39% |
| Rodieo | 10/10 | 5770 days | 39% |
| Julie | 9/10 | 5801 days | 39% |
| ghough | 10/10 | 5801 days | 39% |
| wackiesttulip | 10/10 | 5801 days | 39% |
| macattack | 10/10 | 5801 days | 39% |
| Mrtomo | 7/10 | 5801 days | 36% |
| Littleone | 10/10 | 5831 days | 39% |
| Chasity28xx | 10/10 | 5862 days | 39% |
| jennanz | 10/10 | 5862 days | 39% |
| nowakiwi | 10/10 | 5862 days | 39% |
| Pankaj_NZ | 10/10 | 5862 days | 39% |
| Sarah_R | 10/10 | 5923 days | 39% |
| christiane78 | 10/10 | 5923 days | 39% |
| EvelinAgent | 10/10 | 5923 days | 39% |
| aspacheco | 10/10 | 5923 days | 39% |
| SamarFarooqui | 10/10 | 5923 days | 39% |
| JoeyS_1979 | 10/10 | 5954 days | 39% |
| Quentin | 10/10 | 5954 days | 39% |
| Moira | 10/10 | 5954 days | 39% |
| chatr350 | 10/10 | 5954 days | 39% |
| niki123 | 10/10 | 5954 days | 39% |
| queenienz | 10/10 | 5954 days | 39% |
| MegS966 | 10/10 | 5954 days | 39% |
| asha12345 | 10/10 | 5984 days | 39% |
| jillmason | 10/10 | 5984 days | 39% |
| Langers | 10/10 | 5984 days | 39% |
| lukeluke | 10/10 | 5984 days | 39% |
| JessQT | 10/10 | 5984 days | 39% |
| gabo | 10/10 | 5984 days | 39% |
| GoongYu | 10/10 | 5984 days | 39% |
| rachelallen84 | 10/10 | 5984 days | 39% |
| AdminPuppet | 10/10 | 5984 days | 39% |
| blessedbutterflies | 10/10 | 5984 days | 39% |
| mistybristow | 10/10 | 6015 days | 39% |
| Giselle | 10/10 | 6015 days | 39% |
| traveller_53ce109d | 10/10 | 6015 days | 39% |
| mthorsty | 9/10 | 6015 days | 39% |
| vixnomads | 10/10 | 6045 days | 39% |
| Andre Nunes | 10/10 | 6045 days | 39% |
| Rita20102010 | 10/10 | 6045 days | 39% |
| Rose Kearsley | 8/10 | 6066 days | 34% |
| Melanie Elia | 10/10 | 6076 days | 39% |
| Andy Elia | 10/10 | 6076 days | 39% |
| katjones | 10/10 | 6076 days | 39% |
| Sallie Peters | 10/10 | 6076 days | 39% |
| jaimie tyler | 10/10 | 6076 days | 39% |
| Doris Resch | 10/10 | 6082 days | 35% |
| Frances Hay | 9/10 | 6103 days | 35% |
| Jezp16 | 10/10 | 6104 days | 39% |
| Slimacik | 10/10 | 6104 days | 39% |
| Sally Orr | 10/10 | 6104 days | 39% |
| Hayley Wilson | 10/10 | 6104 days | 39% |
| Robert Trostle | 10/10 | 6104 days | 39% |
| Eileen | 10/10 | 6104 days | 39% |
| Camila Xavier | 10/10 | 6135 days | 39% |
| Robyn Burnett | 10/10 | 6135 days | 39% |
| Melanie Kreuzer | 10/10 | 6135 days | 39% |
| K Menzies | 10/10 | 6135 days | 39% |
| Rebecca Sherman | 10/10 | 6135 days | 39% |
| Josh Keeble | 10/10 | 6135 days | 39% |
| Rowena | 10/10 | 6135 days | 39% |
| gereldineb | 7/10 | 6160 days | 32% |
| Maria Fortuno | 10/10 | 6166 days | 39% |
| denny laird | 10/10 | 6166 days | 39% |
| Ann-Louise | 10/10 | 6166 days | 39% |
| Johnsteele | 10/10 | 6166 days | 39% |
| Dolores Del Rio | 10/10 | 6166 days | 39% |
| Samantha Costa | 10/10 | 6166 days | 39% |
| travelbug1488 | 10/10 | 6166 days | 39% |
| Rebecca Jenner | 10/10 | 6177 days | 35% |
| Christine Van Den Berg Michele Imbach | 10/10 | 6189 days | 35% |
| ShaneHoran | 10/10 | 6196 days | 39% |
| Kevin LOMBA | 10/10 | 6196 days | 39% |
| Sheridan Hancock | 10/10 | 6196 days | 39% |
| Rossphall | 10/10 | 6196 days | 39% |
| waters811 | 10/10 | 6227 days | 39% |
| Lyndsay Reid | 10/10 | 6227 days | 39% |
| SarahL | 10/10 | 6227 days | 39% |
| EllieMiller | 10/10 | 6227 days | 39% |
| Jackie Smith | 10/10 | 6257 days | 39% |
| Katie | 10/10 | 6288 days | 39% |
| MICHELLE_B | 10/10 | 6319 days | 39% |
| Mandy Ng | 8/10 | 6349 days | 38% |
| BTaylor | 10/10 | 6380 days | 39% |
| Rob Sprint | 10/10 | 6380 days | 39% |
| Jane Johnson | 10/10 | 6380 days | 39% |
| Lizzy Evans | 10/10 | 6410 days | 39% |
| davidne | 9/10 | 6410 days | 35% |
| Jeffrey C | 10/10 | 6424 days | 39% |
| Kristysue | 10/10 | 6441 days | 39% |
| scentless_apprentice | 10/10 | 6441 days | 39% |
| JeffO | 10/10 | 6453 days | 35% |
| MattB | 9/10 | 6453 days | 35% |
| Vili | 10/10 | 6457 days | 39% |
| Celine Cheval | 10/10 | 6457 days | 39% |
| Stephen Riley | 10/10 | 6458 days | 39% |
| Katie | 10/10 | 6460 days | 35% |
| Dave | 10/10 | 6460 days | 35% |
| Jonathan Liew | 3/10 | 6478 days | 21% |
| LauraA | 7/10 | 6490 days | 32% |
| BenD | 7/10 | 6500 days | 32% |
| bjanak326 | 10/10 | 6500 days | 39% |
| Amma Littlewood | 10/10 | 6561 days | 39% |
| Ains | 10/10 | 6575 days | 39% |
| jaejacobson | 10/10 | 6577 days | 39% |
| georgepearse | 10/10 | 6581 days | 39% |
| Aoife | 9/10 | 6584 days | 35% |
| Andrea | 10/10 | 6592 days | 39% |
| Ellie | 9/10 | 6616 days | 35% |
| Caroline | 8/10 | 6625 days | 34% |
| Annie Walsh | 8/10 | 6626 days | 34% |
| Lucchi | 10/10 | 6662 days | 35% |
| Gorka Rojas | 10/10 | 6682 days | 35% |
| Sharlene Peach | 10/10 | 6752 days | 35% |
| Katy Bray | 9/10 | 6790 days | 35% |
| Philippe | 10/10 | 6811 days | 35% |
| Stephanie | 8/10 | 6851 days | 34% |
| Lena | 9/10 | 6888 days | 35% |
| Martine Arsac | 9/10 | 6892 days | 35% |
| Dick Janssen | 7/10 | 6977 days | 32% |
| Katie | 10/10 | 7143 days | 35% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.64% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.59% |
| 198 | -3.60% |
| 199 | -3.62% |
| 200 | -3.64% |
| 201 | -3.66% |
| 202 | -3.68% |
| 203 | -3.70% |
| … | … |
Balancing Adjustment
0.74% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.