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Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

NZONE Skydive Queenstown

Valid Reviews

174 Valid Reviews

The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 174 valid reviews:

Rating Count Percentage
10/10 132
76%
9/10 20
11%
8/10 13
7%
7/10 6
3%
6/10 0
0%
5/10 1
1%
4/10 0
0%
3/10 1
1%
2/10 0
0%
1/10 1
1%

95.11% Average

The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

60 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 60 face-to-face reviews:

Rating Count Percentage
10/10 29
48%
9/10 17
28%
8/10 9
15%
7/10 5
8%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

91.67% Average

The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

95.68%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Patricia Lye 8/10 2981 days 100%
Magdalena 10/10 3513 days 54%
Dubrulle 10/10 3516 days 54%
Louise Nicholls 9/10 3540 days 51%
Caroline Coudray 10/10 3543 days 52%
Lily Lee 1/10 3803 days 11%
Frenziska Schmid 10/10 3804 days 33%
Jam Boggomann 10/10 4255 days 2%
Jason Panett 10/10 4289 days 0%
Charlotte 9/10 4505 days 28%
Vuillermet 9/10 4505 days 28%
Olivier Carval 8/10 4536 days 28%
Kathryn Pisco 9/10 4905 days 28%
Mike Pisco 10/10 4905 days 29%
Janine Kohlgrueler 10/10 4906 days 29%
Moni Sangoi 10/10 4927 days 33%
Mark and Eefie 8/10 4974 days 28%
Weiyong 10/10 5111 days 33%
mayszin 10/10 5203 days 33%
Indra t Jolle 9/10 5268 days 28%
Linda Kosters 10/10 5273 days 29%
Nicholas Prakenhammar 8/10 5277 days 28%
Tadej Ferjan 10/10 5278 days 29%
Helen Chilton 10/10 5281 days 29%
Clemens 9/10 5286 days 28%
Devon Urlacher 9/10 5287 days 28%
Felice 8/10 5324 days 32%
Laura McCusker 10/10 5371 days 29%
Honestreviews 5/10 5385 days 23%
louiset 8/10 5416 days 32%
ellieo 10/10 5599 days 33%
Mitch4qt 10/10 5599 days 33%
tmarty 10/10 5599 days 33%
Becky Edney 10/10 5604 days 29%
Van Vliet 10/10 5617 days 29%
Javier Munoz 8/10 5623 days 28%
Chris Ashton 10/10 5624 days 29%
glavinles 10/10 5630 days 33%
John Hensman 10/10 5634 days 29%
Sandra 9/10 5635 days 28%
Chris Darlington 10/10 5638 days 29%
Thomas Reidinger 9/10 5644 days 28%
Kathryn Knipe 8/10 5648 days 28%
Claus Olsen 10/10 5653 days 29%
STACEY050983 10/10 5658 days 33%
fcapenerhurst 10/10 5658 days 33%
fifi 10/10 5658 days 33%
Ashleigh Buckley 10/10 5658 days 29%
omakau 10/10 5658 days 33%
David Boyle 7/10 5658 days 26%
electrifying 10/10 5658 days 33%
QtnThomas 10/10 5689 days 33%
viva 9/10 5689 days 32%
Rodieo 10/10 5689 days 33%
Julie 9/10 5720 days 32%
ghough 10/10 5720 days 33%
wackiesttulip 10/10 5720 days 33%
macattack 10/10 5720 days 33%
Mrtomo 7/10 5720 days 30%
Littleone 10/10 5750 days 33%
Chasity28xx 10/10 5781 days 33%
jennanz 10/10 5781 days 33%
nowakiwi 10/10 5781 days 33%
Pankaj_NZ 10/10 5781 days 33%
Sarah_R 10/10 5842 days 33%
christiane78 10/10 5842 days 33%
EvelinAgent 10/10 5842 days 33%
aspacheco 10/10 5842 days 33%
SamarFarooqui 10/10 5842 days 33%
JoeyS_1979 10/10 5873 days 33%
Quentin 10/10 5873 days 33%
Moira 10/10 5873 days 33%
chatr350 10/10 5873 days 33%
niki123 10/10 5873 days 33%
queenienz 10/10 5873 days 33%
MegS966 10/10 5873 days 33%
asha12345 10/10 5903 days 33%
jillmason 10/10 5903 days 33%
Langers 10/10 5903 days 33%
lukeluke 10/10 5903 days 33%
JessQT 10/10 5903 days 33%
gabo 10/10 5903 days 33%
GoongYu 10/10 5903 days 33%
rachelallen84 10/10 5903 days 33%
AdminPuppet 10/10 5903 days 33%
blessedbutterflies 10/10 5903 days 33%
mistybristow 10/10 5934 days 33%
Giselle 10/10 5934 days 33%
traveller_53ce109d 10/10 5934 days 33%
mthorsty 9/10 5934 days 32%
vixnomads 10/10 5964 days 33%
Andre Nunes 10/10 5964 days 33%
Rita20102010 10/10 5964 days 33%
Rose Kearsley 8/10 5985 days 28%
Melanie Elia 10/10 5995 days 33%
Andy Elia 10/10 5995 days 33%
katjones 10/10 5995 days 33%
Sallie Peters 10/10 5995 days 33%
jaimie tyler 10/10 5995 days 33%
Doris Resch 10/10 6001 days 29%
Frances Hay 9/10 6022 days 28%
Jezp16 10/10 6023 days 33%
Slimacik 10/10 6023 days 33%
Sally Orr 10/10 6023 days 33%
Hayley Wilson 10/10 6023 days 33%
Robert Trostle 10/10 6023 days 33%
Eileen 10/10 6023 days 33%
Camila Xavier 10/10 6054 days 33%
Robyn Burnett 10/10 6054 days 33%
Melanie Kreuzer 10/10 6054 days 33%
K Menzies 10/10 6054 days 33%
Rebecca Sherman 10/10 6054 days 33%
Josh Keeble 10/10 6054 days 33%
Rowena 10/10 6054 days 33%
gereldineb 7/10 6079 days 26%
Maria Fortuno 10/10 6085 days 33%
denny laird 10/10 6085 days 33%
Ann-Louise 10/10 6085 days 33%
Johnsteele 10/10 6085 days 33%
Dolores Del Rio 10/10 6085 days 33%
Samantha Costa 10/10 6085 days 33%
travelbug1488 10/10 6085 days 33%
Rebecca Jenner 10/10 6096 days 29%
Christine Van Den Berg Michele Imbach 10/10 6108 days 29%
ShaneHoran 10/10 6115 days 33%
Kevin LOMBA 10/10 6115 days 33%
Sheridan Hancock 10/10 6115 days 33%
Rossphall 10/10 6115 days 33%
waters811 10/10 6146 days 33%
Lyndsay Reid 10/10 6146 days 33%
SarahL 10/10 6146 days 33%
EllieMiller 10/10 6146 days 33%
Jackie Smith 10/10 6176 days 33%
Katie 10/10 6207 days 33%
MICHELLE_B 10/10 6238 days 33%
Mandy Ng 8/10 6268 days 32%
BTaylor 10/10 6299 days 33%
Rob Sprint 10/10 6299 days 33%
Jane Johnson 10/10 6299 days 33%
Lizzy Evans 10/10 6329 days 33%
davidne 9/10 6329 days 28%
Jeffrey C 10/10 6343 days 33%
Kristysue 10/10 6360 days 33%
scentless_apprentice 10/10 6360 days 33%
JeffO 10/10 6372 days 29%
MattB 9/10 6372 days 28%
Vili 10/10 6377 days 33%
Celine Cheval 10/10 6377 days 33%
Stephen Riley 10/10 6377 days 33%
Katie 10/10 6380 days 29%
Dave 10/10 6380 days 29%
Jonathan Liew 3/10 6397 days 15%
LauraA 7/10 6409 days 26%
BenD 7/10 6419 days 26%
bjanak326 10/10 6419 days 33%
Amma Littlewood 10/10 6480 days 33%
Ains 10/10 6495 days 33%
jaejacobson 10/10 6496 days 33%
georgepearse 10/10 6501 days 33%
Aoife 9/10 6504 days 28%
Andrea 10/10 6512 days 33%
Ellie 9/10 6536 days 28%
Caroline 8/10 6545 days 28%
Annie Walsh 8/10 6545 days 28%
Lucchi 10/10 6582 days 29%
Gorka Rojas 10/10 6602 days 29%
Sharlene Peach 10/10 6671 days 29%
Katy Bray 9/10 6709 days 28%
Philippe 10/10 6730 days 29%
Stephanie 8/10 6770 days 28%
Lena 9/10 6807 days 28%
Martine Arsac 9/10 6811 days 28%
Dick Janssen 7/10 6896 days 26%
Katie 10/10 7062 days 29%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.08% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 123 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
… …
197 -2.05%
198 -2.06%
199 -2.07%
200 -2.08%
201 -2.09%
202 -2.11%
203 -2.12%
… …

Balancing Adjustment

0.57% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

94%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.