Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
NZONE Skydive Queenstown
Valid Reviews
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 132 |
|
76% |
| 9/10 | 20 |
|
11% |
| 8/10 | 13 |
|
7% |
| 7/10 | 6 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
48% |
| 9/10 | 17 |
|
28% |
| 8/10 | 9 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.47%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patricia Lye | 8/10 | 2429 days | 100% |
| Magdalena | 10/10 | 2962 days | 67% |
| Dubrulle | 10/10 | 2965 days | 67% |
| Louise Nicholls | 9/10 | 2989 days | 65% |
| Caroline Coudray | 10/10 | 2992 days | 65% |
| Lily Lee | 1/10 | 3251 days | 24% |
| Frenziska Schmid | 10/10 | 3253 days | 53% |
| Jam Boggomann | 10/10 | 3704 days | 32% |
| Jason Panett | 10/10 | 3737 days | 33% |
| Charlotte | 9/10 | 3954 days | 20% |
| Vuillermet | 9/10 | 3954 days | 20% |
| Olivier Carval | 8/10 | 3985 days | 18% |
| Kathryn Pisco | 9/10 | 4354 days | 1% |
| Mike Pisco | 10/10 | 4354 days | 1% |
| Janine Kohlgrueler | 10/10 | 4355 days | 1% |
| Moni Sangoi | 10/10 | 4376 days | 0% |
| Mark and Eefie | 8/10 | 4423 days | 23% |
| Weiyong | 10/10 | 4560 days | 27% |
| mayszin | 10/10 | 4652 days | 27% |
| Indra t Jolle | 9/10 | 4717 days | 24% |
| Linda Kosters | 10/10 | 4722 days | 24% |
| Nicholas Prakenhammar | 8/10 | 4726 days | 23% |
| Tadej Ferjan | 10/10 | 4727 days | 24% |
| Helen Chilton | 10/10 | 4730 days | 24% |
| Clemens | 9/10 | 4735 days | 24% |
| Devon Urlacher | 9/10 | 4736 days | 24% |
| Felice | 8/10 | 4773 days | 26% |
| Laura McCusker | 10/10 | 4820 days | 24% |
| Honestreviews | 5/10 | 4834 days | 20% |
| louiset | 8/10 | 4865 days | 26% |
| ellieo | 10/10 | 5048 days | 27% |
| Mitch4qt | 10/10 | 5048 days | 27% |
| tmarty | 10/10 | 5048 days | 27% |
| Becky Edney | 10/10 | 5053 days | 24% |
| Van Vliet | 10/10 | 5066 days | 24% |
| Javier Munoz | 8/10 | 5072 days | 23% |
| Chris Ashton | 10/10 | 5073 days | 24% |
| glavinles | 10/10 | 5079 days | 27% |
| John Hensman | 10/10 | 5083 days | 24% |
| Sandra | 9/10 | 5084 days | 24% |
| Chris Darlington | 10/10 | 5087 days | 24% |
| Thomas Reidinger | 9/10 | 5093 days | 24% |
| Kathryn Knipe | 8/10 | 5097 days | 23% |
| Claus Olsen | 10/10 | 5102 days | 24% |
| STACEY050983 | 10/10 | 5107 days | 27% |
| fcapenerhurst | 10/10 | 5107 days | 27% |
| fifi | 10/10 | 5107 days | 27% |
| Ashleigh Buckley | 10/10 | 5107 days | 24% |
| omakau | 10/10 | 5107 days | 27% |
| David Boyle | 7/10 | 5107 days | 22% |
| electrifying | 10/10 | 5107 days | 27% |
| QtnThomas | 10/10 | 5138 days | 27% |
| viva | 9/10 | 5138 days | 26% |
| Rodieo | 10/10 | 5138 days | 27% |
| Julie | 9/10 | 5169 days | 26% |
| ghough | 10/10 | 5169 days | 27% |
| wackiesttulip | 10/10 | 5169 days | 27% |
| macattack | 10/10 | 5169 days | 27% |
| Mrtomo | 7/10 | 5169 days | 25% |
| Littleone | 10/10 | 5199 days | 27% |
| Chasity28xx | 10/10 | 5230 days | 27% |
| jennanz | 10/10 | 5230 days | 27% |
| nowakiwi | 10/10 | 5230 days | 27% |
| Pankaj_NZ | 10/10 | 5230 days | 27% |
| Sarah_R | 10/10 | 5291 days | 27% |
| christiane78 | 10/10 | 5291 days | 27% |
| EvelinAgent | 10/10 | 5291 days | 27% |
| aspacheco | 10/10 | 5291 days | 27% |
| SamarFarooqui | 10/10 | 5291 days | 27% |
| JoeyS_1979 | 10/10 | 5322 days | 27% |
| Quentin | 10/10 | 5322 days | 27% |
| Moira | 10/10 | 5322 days | 27% |
| chatr350 | 10/10 | 5322 days | 27% |
| niki123 | 10/10 | 5322 days | 27% |
| queenienz | 10/10 | 5322 days | 27% |
| MegS966 | 10/10 | 5322 days | 27% |
| asha12345 | 10/10 | 5352 days | 27% |
| jillmason | 10/10 | 5352 days | 27% |
| Langers | 10/10 | 5352 days | 27% |
| lukeluke | 10/10 | 5352 days | 27% |
| JessQT | 10/10 | 5352 days | 27% |
| gabo | 10/10 | 5352 days | 27% |
| GoongYu | 10/10 | 5352 days | 27% |
| rachelallen84 | 10/10 | 5352 days | 27% |
| AdminPuppet | 10/10 | 5352 days | 27% |
| blessedbutterflies | 10/10 | 5352 days | 27% |
| mistybristow | 10/10 | 5383 days | 27% |
| Giselle | 10/10 | 5383 days | 27% |
| alan_caddick | 10/10 | 5383 days | 27% |
| mthorsty | 9/10 | 5383 days | 26% |
| vixnomads | 10/10 | 5413 days | 27% |
| Andre Nunes | 10/10 | 5413 days | 27% |
| Rita20102010 | 10/10 | 5413 days | 27% |
| Rose Kearsley | 8/10 | 5434 days | 23% |
| Melanie Elia | 10/10 | 5444 days | 27% |
| Andy Elia | 10/10 | 5444 days | 27% |
| katjones | 10/10 | 5444 days | 27% |
| Sallie Peters | 10/10 | 5444 days | 27% |
| jaimie tyler | 10/10 | 5444 days | 27% |
| Doris Resch | 10/10 | 5450 days | 24% |
| Frances Hay | 9/10 | 5471 days | 24% |
| Jezp16 | 10/10 | 5472 days | 27% |
| Slimacik | 10/10 | 5472 days | 27% |
| Sally Orr | 10/10 | 5472 days | 27% |
| Hayley Wilson | 10/10 | 5472 days | 27% |
| Robert Trostle | 10/10 | 5472 days | 27% |
| Eileen | 10/10 | 5472 days | 27% |
| Camila Xavier | 10/10 | 5503 days | 27% |
| Robyn Burnett | 10/10 | 5503 days | 27% |
| Melanie Kreuzer | 10/10 | 5503 days | 27% |
| K Menzies | 10/10 | 5503 days | 27% |
| Rebecca Sherman | 10/10 | 5503 days | 27% |
| Josh Keeble | 10/10 | 5503 days | 27% |
| Rowena | 10/10 | 5503 days | 27% |
| gereldineb | 7/10 | 5528 days | 22% |
| Maria Fortuno | 10/10 | 5534 days | 27% |
| denny laird | 10/10 | 5534 days | 27% |
| Ann-Louise | 10/10 | 5534 days | 27% |
| Johnsteele | 10/10 | 5534 days | 27% |
| Dolores Del Rio | 10/10 | 5534 days | 27% |
| Samantha Costa | 10/10 | 5534 days | 27% |
| travelbug1488 | 10/10 | 5534 days | 27% |
| Rebecca Jenner | 10/10 | 5545 days | 24% |
| Christine Van Den Berg Michele Imbach | 10/10 | 5557 days | 24% |
| ShaneHoran | 10/10 | 5564 days | 27% |
| Kevin LOMBA | 10/10 | 5564 days | 27% |
| Sheridan Hancock | 10/10 | 5564 days | 27% |
| Rossphall | 10/10 | 5564 days | 27% |
| waters811 | 10/10 | 5595 days | 27% |
| Lyndsay Reid | 10/10 | 5595 days | 27% |
| SarahL | 10/10 | 5595 days | 27% |
| EllieMiller | 10/10 | 5595 days | 27% |
| Jackie Smith | 10/10 | 5625 days | 27% |
| Katie | 10/10 | 5656 days | 27% |
| MICHELLE_B | 10/10 | 5687 days | 27% |
| Mandy Ng | 8/10 | 5717 days | 26% |
| BTaylor | 10/10 | 5748 days | 27% |
| Rob Sprint | 10/10 | 5748 days | 27% |
| Jane Johnson | 10/10 | 5748 days | 27% |
| Lizzy Evans | 10/10 | 5778 days | 27% |
| davidne | 9/10 | 5778 days | 24% |
| Jeffrey C | 10/10 | 5791 days | 27% |
| Kristysue | 10/10 | 5809 days | 27% |
| scentless_apprentice | 10/10 | 5809 days | 27% |
| JeffO | 10/10 | 5821 days | 24% |
| MattB | 9/10 | 5821 days | 24% |
| Vili | 10/10 | 5825 days | 27% |
| Celine Cheval | 10/10 | 5825 days | 27% |
| Stephen Riley | 10/10 | 5825 days | 27% |
| Katie | 10/10 | 5828 days | 24% |
| Dave | 10/10 | 5828 days | 24% |
| Jonathan Liew | 3/10 | 5846 days | 14% |
| LauraA | 7/10 | 5858 days | 22% |
| BenD | 7/10 | 5868 days | 22% |
| bjanak326 | 10/10 | 5868 days | 27% |
| Amma Littlewood | 10/10 | 5929 days | 27% |
| Ains | 10/10 | 5943 days | 27% |
| jaejacobson | 10/10 | 5944 days | 27% |
| georgepearse | 10/10 | 5949 days | 27% |
| Aoife | 9/10 | 5952 days | 24% |
| Andrea | 10/10 | 5960 days | 27% |
| Ellie | 9/10 | 5984 days | 24% |
| Caroline | 8/10 | 5993 days | 23% |
| Annie Walsh | 8/10 | 5993 days | 23% |
| Lucchi | 10/10 | 6030 days | 24% |
| Gorka Rojas | 10/10 | 6050 days | 24% |
| Sharlene Peach | 10/10 | 6120 days | 24% |
| Katy Bray | 9/10 | 6158 days | 24% |
| Philippe | 10/10 | 6179 days | 24% |
| Stephanie | 8/10 | 6219 days | 23% |
| Lena | 9/10 | 6256 days | 24% |
| Martine Arsac | 9/10 | 6260 days | 24% |
| Dick Janssen | 7/10 | 6345 days | 22% |
| Katie | 10/10 | 6511 days | 24% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.12% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 48 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.06% |
| 198 | -4.08% |
| 199 | -4.10% |
| 200 | -4.12% |
| 201 | -4.14% |
| 202 | -4.16% |
| 203 | -4.18% |
| … | … |
Balancing Adjustment
0.83% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.