Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 174 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Patricia Lye||8/10||1237 days||100%|
|Louise Nicholls||9/10||1797 days||73%|
|Caroline Coudray||10/10||1800 days||73%|
|Lily Lee||1/10||2059 days||51%|
|Frenziska Schmid||10/10||2061 days||62%|
|Jam Boggomann||10/10||2512 days||45%|
|Jason Panett||10/10||2545 days||48%|
|Olivier Carval||8/10||2793 days||32%|
|Kathryn Pisco||9/10||3162 days||19%|
|Mike Pisco||10/10||3162 days||19%|
|Janine Kohlgrueler||10/10||3163 days||19%|
|Moni Sangoi||10/10||3184 days||20%|
|Mark and Eefie||8/10||3231 days||15%|
|Indra t Jolle||9/10||3525 days||5%|
|Linda Kosters||10/10||3530 days||4%|
|Nicholas Prakenhammar||8/10||3534 days||4%|
|Tadej Ferjan||10/10||3535 days||4%|
|Helen Chilton||10/10||3538 days||4%|
|Devon Urlacher||9/10||3544 days||4%|
|Laura McCusker||10/10||3628 days||1%|
|Becky Edney||10/10||3861 days||20%|
|Van Vliet||10/10||3874 days||20%|
|Javier Munoz||8/10||3880 days||19%|
|Chris Ashton||10/10||3881 days||20%|
|John Hensman||10/10||3891 days||20%|
|Chris Darlington||10/10||3895 days||20%|
|Thomas Reidinger||9/10||3901 days||20%|
|Kathryn Knipe||8/10||3905 days||19%|
|Claus Olsen||10/10||3910 days||20%|
|Ashleigh Buckley||10/10||3915 days||20%|
|David Boyle||7/10||3915 days||18%|
|Andre Nunes||10/10||4221 days||22%|
|Rose Kearsley||8/10||4242 days||19%|
|Melanie Elia||10/10||4252 days||22%|
|Andy Elia||10/10||4252 days||22%|
|Sallie Peters||10/10||4252 days||22%|
|jaimie tyler||10/10||4252 days||22%|
|Doris Resch||10/10||4258 days||20%|
|Frances Hay||9/10||4279 days||20%|
|Sally Orr||10/10||4280 days||22%|
|Hayley Wilson||10/10||4280 days||22%|
|Robert Trostle||10/10||4280 days||22%|
|Camila Xavier||10/10||4311 days||22%|
|Robyn Burnett||10/10||4311 days||22%|
|Melanie Kreuzer||10/10||4311 days||22%|
|K Menzies||10/10||4311 days||22%|
|Rebecca Sherman||10/10||4311 days||22%|
|Josh Keeble||10/10||4311 days||22%|
|Maria Fortuno||10/10||4342 days||22%|
|denny laird||10/10||4342 days||22%|
|Dolores Del Rio||10/10||4342 days||22%|
|Samantha Costa||10/10||4342 days||22%|
|Rebecca Jenner||10/10||4353 days||20%|
|Christine Van Den Berg Michele Imbach||10/10||4365 days||20%|
|Kevin LOMBA||10/10||4372 days||22%|
|Sheridan Hancock||10/10||4372 days||22%|
|Lyndsay Reid||10/10||4403 days||22%|
|Jackie Smith||10/10||4433 days||22%|
|Mandy Ng||8/10||4525 days||21%|
|Rob Sprint||10/10||4556 days||22%|
|Jane Johnson||10/10||4556 days||22%|
|Lizzy Evans||10/10||4586 days||22%|
|Jeffrey C||10/10||4599 days||22%|
|Celine Cheval||10/10||4633 days||22%|
|Stephen Riley||10/10||4633 days||22%|
|Jonathan Liew||3/10||4654 days||17%|
|Amma Littlewood||10/10||4737 days||22%|
|Annie Walsh||8/10||4801 days||19%|
|Gorka Rojas||10/10||4858 days||20%|
|Sharlene Peach||10/10||4928 days||20%|
|Katy Bray||9/10||4966 days||20%|
|Martine Arsac||9/10||5068 days||20%|
|Dick Janssen||7/10||5153 days||18%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 56 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.