Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
NZONE Skydive Queenstown
Valid Reviews
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 132 |
|
76% |
| 9/10 | 20 |
|
11% |
| 8/10 | 13 |
|
7% |
| 7/10 | 6 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
48% |
| 9/10 | 17 |
|
28% |
| 8/10 | 9 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.72%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patricia Lye | 8/10 | 2758 days | 100% |
| Magdalena | 10/10 | 3291 days | 60% |
| Dubrulle | 10/10 | 3294 days | 60% |
| Louise Nicholls | 9/10 | 3318 days | 58% |
| Caroline Coudray | 10/10 | 3321 days | 58% |
| Lily Lee | 1/10 | 3580 days | 17% |
| Frenziska Schmid | 10/10 | 3582 days | 43% |
| Jam Boggomann | 10/10 | 4033 days | 16% |
| Jason Panett | 10/10 | 4066 days | 16% |
| Charlotte | 9/10 | 4283 days | 1% |
| Vuillermet | 9/10 | 4283 days | 1% |
| Olivier Carval | 8/10 | 4314 days | 0% |
| Kathryn Pisco | 9/10 | 4683 days | 26% |
| Mike Pisco | 10/10 | 4683 days | 26% |
| Janine Kohlgrueler | 10/10 | 4684 days | 26% |
| Moni Sangoi | 10/10 | 4705 days | 29% |
| Mark and Eefie | 8/10 | 4752 days | 25% |
| Weiyong | 10/10 | 4889 days | 29% |
| mayszin | 10/10 | 4981 days | 29% |
| Indra t Jolle | 9/10 | 5046 days | 26% |
| Linda Kosters | 10/10 | 5051 days | 26% |
| Nicholas Prakenhammar | 8/10 | 5055 days | 25% |
| Tadej Ferjan | 10/10 | 5056 days | 26% |
| Helen Chilton | 10/10 | 5059 days | 26% |
| Clemens | 9/10 | 5064 days | 26% |
| Devon Urlacher | 9/10 | 5065 days | 26% |
| Felice | 8/10 | 5102 days | 29% |
| Laura McCusker | 10/10 | 5149 days | 26% |
| Honestreviews | 5/10 | 5163 days | 21% |
| louiset | 8/10 | 5194 days | 29% |
| ellieo | 10/10 | 5377 days | 29% |
| Mitch4qt | 10/10 | 5377 days | 29% |
| tmarty | 10/10 | 5377 days | 29% |
| Becky Edney | 10/10 | 5382 days | 26% |
| Van Vliet | 10/10 | 5395 days | 26% |
| Javier Munoz | 8/10 | 5401 days | 25% |
| Chris Ashton | 10/10 | 5402 days | 26% |
| glavinles | 10/10 | 5408 days | 29% |
| John Hensman | 10/10 | 5412 days | 26% |
| Sandra | 9/10 | 5413 days | 26% |
| Chris Darlington | 10/10 | 5416 days | 26% |
| Thomas Reidinger | 9/10 | 5422 days | 26% |
| Kathryn Knipe | 8/10 | 5426 days | 25% |
| Claus Olsen | 10/10 | 5431 days | 26% |
| STACEY050983 | 10/10 | 5436 days | 29% |
| fcapenerhurst | 10/10 | 5436 days | 29% |
| fifi | 10/10 | 5436 days | 29% |
| Ashleigh Buckley | 10/10 | 5436 days | 26% |
| omakau | 10/10 | 5436 days | 29% |
| David Boyle | 7/10 | 5436 days | 24% |
| electrifying | 10/10 | 5436 days | 29% |
| QtnThomas | 10/10 | 5467 days | 29% |
| viva | 9/10 | 5467 days | 29% |
| Rodieo | 10/10 | 5467 days | 29% |
| Julie | 9/10 | 5498 days | 29% |
| ghough | 10/10 | 5498 days | 29% |
| wackiesttulip | 10/10 | 5498 days | 29% |
| macattack | 10/10 | 5498 days | 29% |
| Mrtomo | 7/10 | 5498 days | 27% |
| Littleone | 10/10 | 5528 days | 29% |
| Chasity28xx | 10/10 | 5559 days | 29% |
| jennanz | 10/10 | 5559 days | 29% |
| nowakiwi | 10/10 | 5559 days | 29% |
| Pankaj_NZ | 10/10 | 5559 days | 29% |
| Sarah_R | 10/10 | 5620 days | 29% |
| christiane78 | 10/10 | 5620 days | 29% |
| EvelinAgent | 10/10 | 5620 days | 29% |
| aspacheco | 10/10 | 5620 days | 29% |
| SamarFarooqui | 10/10 | 5620 days | 29% |
| JoeyS_1979 | 10/10 | 5651 days | 29% |
| Quentin | 10/10 | 5651 days | 29% |
| Moira | 10/10 | 5651 days | 29% |
| chatr350 | 10/10 | 5651 days | 29% |
| niki123 | 10/10 | 5651 days | 29% |
| queenienz | 10/10 | 5651 days | 29% |
| MegS966 | 10/10 | 5651 days | 29% |
| asha12345 | 10/10 | 5681 days | 29% |
| jillmason | 10/10 | 5681 days | 29% |
| Langers | 10/10 | 5681 days | 29% |
| lukeluke | 10/10 | 5681 days | 29% |
| JessQT | 10/10 | 5681 days | 29% |
| gabo | 10/10 | 5681 days | 29% |
| GoongYu | 10/10 | 5681 days | 29% |
| rachelallen84 | 10/10 | 5681 days | 29% |
| AdminPuppet | 10/10 | 5681 days | 29% |
| blessedbutterflies | 10/10 | 5681 days | 29% |
| mistybristow | 10/10 | 5712 days | 29% |
| Giselle | 10/10 | 5712 days | 29% |
| alan_caddick | 10/10 | 5712 days | 29% |
| mthorsty | 9/10 | 5712 days | 29% |
| vixnomads | 10/10 | 5742 days | 29% |
| Andre Nunes | 10/10 | 5742 days | 29% |
| Rita20102010 | 10/10 | 5742 days | 29% |
| Rose Kearsley | 8/10 | 5763 days | 25% |
| Melanie Elia | 10/10 | 5773 days | 29% |
| Andy Elia | 10/10 | 5773 days | 29% |
| katjones | 10/10 | 5773 days | 29% |
| Sallie Peters | 10/10 | 5773 days | 29% |
| jaimie tyler | 10/10 | 5773 days | 29% |
| Doris Resch | 10/10 | 5779 days | 26% |
| Frances Hay | 9/10 | 5800 days | 26% |
| Jezp16 | 10/10 | 5801 days | 29% |
| Slimacik | 10/10 | 5801 days | 29% |
| Sally Orr | 10/10 | 5801 days | 29% |
| Hayley Wilson | 10/10 | 5801 days | 29% |
| Robert Trostle | 10/10 | 5801 days | 29% |
| Eileen | 10/10 | 5801 days | 29% |
| Camila Xavier | 10/10 | 5832 days | 29% |
| Robyn Burnett | 10/10 | 5832 days | 29% |
| Melanie Kreuzer | 10/10 | 5832 days | 29% |
| K Menzies | 10/10 | 5832 days | 29% |
| Rebecca Sherman | 10/10 | 5832 days | 29% |
| Josh Keeble | 10/10 | 5832 days | 29% |
| Rowena | 10/10 | 5832 days | 29% |
| gereldineb | 7/10 | 5857 days | 24% |
| Maria Fortuno | 10/10 | 5863 days | 29% |
| denny laird | 10/10 | 5863 days | 29% |
| Ann-Louise | 10/10 | 5863 days | 29% |
| Johnsteele | 10/10 | 5863 days | 29% |
| Dolores Del Rio | 10/10 | 5863 days | 29% |
| Samantha Costa | 10/10 | 5863 days | 29% |
| travelbug1488 | 10/10 | 5863 days | 29% |
| Rebecca Jenner | 10/10 | 5874 days | 26% |
| Christine Van Den Berg Michele Imbach | 10/10 | 5886 days | 26% |
| ShaneHoran | 10/10 | 5893 days | 29% |
| Kevin LOMBA | 10/10 | 5893 days | 29% |
| Sheridan Hancock | 10/10 | 5893 days | 29% |
| Rossphall | 10/10 | 5893 days | 29% |
| waters811 | 10/10 | 5924 days | 29% |
| Lyndsay Reid | 10/10 | 5924 days | 29% |
| SarahL | 10/10 | 5924 days | 29% |
| EllieMiller | 10/10 | 5924 days | 29% |
| Jackie Smith | 10/10 | 5954 days | 29% |
| Katie | 10/10 | 5985 days | 29% |
| MICHELLE_B | 10/10 | 6016 days | 29% |
| Mandy Ng | 8/10 | 6046 days | 29% |
| BTaylor | 10/10 | 6077 days | 29% |
| Rob Sprint | 10/10 | 6077 days | 29% |
| Jane Johnson | 10/10 | 6077 days | 29% |
| Lizzy Evans | 10/10 | 6107 days | 29% |
| davidne | 9/10 | 6107 days | 26% |
| Jeffrey C | 10/10 | 6121 days | 29% |
| Kristysue | 10/10 | 6138 days | 29% |
| scentless_apprentice | 10/10 | 6138 days | 29% |
| JeffO | 10/10 | 6150 days | 26% |
| MattB | 9/10 | 6150 days | 26% |
| Vili | 10/10 | 6154 days | 29% |
| Celine Cheval | 10/10 | 6155 days | 29% |
| Stephen Riley | 10/10 | 6155 days | 29% |
| Katie | 10/10 | 6157 days | 26% |
| Dave | 10/10 | 6157 days | 26% |
| Jonathan Liew | 3/10 | 6175 days | 14% |
| LauraA | 7/10 | 6187 days | 24% |
| BenD | 7/10 | 6197 days | 24% |
| bjanak326 | 10/10 | 6197 days | 29% |
| Amma Littlewood | 10/10 | 6258 days | 29% |
| Ains | 10/10 | 6272 days | 29% |
| jaejacobson | 10/10 | 6274 days | 29% |
| georgepearse | 10/10 | 6278 days | 29% |
| Aoife | 9/10 | 6281 days | 26% |
| Andrea | 10/10 | 6289 days | 29% |
| Ellie | 9/10 | 6313 days | 26% |
| Caroline | 8/10 | 6322 days | 25% |
| Annie Walsh | 8/10 | 6323 days | 25% |
| Lucchi | 10/10 | 6359 days | 26% |
| Gorka Rojas | 10/10 | 6379 days | 26% |
| Sharlene Peach | 10/10 | 6449 days | 26% |
| Katy Bray | 9/10 | 6487 days | 26% |
| Philippe | 10/10 | 6508 days | 26% |
| Stephanie | 8/10 | 6548 days | 25% |
| Lena | 9/10 | 6585 days | 26% |
| Martine Arsac | 9/10 | 6589 days | 26% |
| Dick Janssen | 7/10 | 6674 days | 24% |
| Katie | 10/10 | 6840 days | 26% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.00% |
| 199 | -4.02% |
| 200 | -4.04% |
| 201 | -4.06% |
| 202 | -4.08% |
| 203 | -4.10% |
| … | … |
Balancing Adjustment
0.79% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.