Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
NZONE Skydive Queenstown
Valid Reviews
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 132 |
|
76% |
| 9/10 | 20 |
|
11% |
| 8/10 | 13 |
|
7% |
| 7/10 | 6 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
48% |
| 9/10 | 17 |
|
28% |
| 8/10 | 9 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.68%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patricia Lye | 8/10 | 2960 days | 100% |
| Magdalena | 10/10 | 3493 days | 54% |
| Dubrulle | 10/10 | 3496 days | 53% |
| Louise Nicholls | 9/10 | 3520 days | 51% |
| Caroline Coudray | 10/10 | 3523 days | 52% |
| Lily Lee | 1/10 | 3782 days | 10% |
| Frenziska Schmid | 10/10 | 3784 days | 33% |
| Jam Boggomann | 10/10 | 4235 days | 1% |
| Jason Panett | 10/10 | 4268 days | 0% |
| Charlotte | 9/10 | 4485 days | 27% |
| Vuillermet | 9/10 | 4485 days | 27% |
| Olivier Carval | 8/10 | 4516 days | 26% |
| Kathryn Pisco | 9/10 | 4885 days | 27% |
| Mike Pisco | 10/10 | 4885 days | 27% |
| Janine Kohlgrueler | 10/10 | 4886 days | 27% |
| Moni Sangoi | 10/10 | 4907 days | 31% |
| Mark and Eefie | 8/10 | 4954 days | 26% |
| Weiyong | 10/10 | 5091 days | 31% |
| mayszin | 10/10 | 5183 days | 31% |
| Indra t Jolle | 9/10 | 5248 days | 27% |
| Linda Kosters | 10/10 | 5253 days | 27% |
| Nicholas Prakenhammar | 8/10 | 5257 days | 26% |
| Tadej Ferjan | 10/10 | 5258 days | 27% |
| Helen Chilton | 10/10 | 5261 days | 27% |
| Clemens | 9/10 | 5266 days | 27% |
| Devon Urlacher | 9/10 | 5267 days | 27% |
| Felice | 8/10 | 5304 days | 30% |
| Laura McCusker | 10/10 | 5351 days | 27% |
| Honestreviews | 5/10 | 5365 days | 22% |
| louiset | 8/10 | 5396 days | 30% |
| ellieo | 10/10 | 5579 days | 31% |
| Mitch4qt | 10/10 | 5579 days | 31% |
| tmarty | 10/10 | 5579 days | 31% |
| Becky Edney | 10/10 | 5584 days | 27% |
| Van Vliet | 10/10 | 5597 days | 27% |
| Javier Munoz | 8/10 | 5603 days | 26% |
| Chris Ashton | 10/10 | 5604 days | 27% |
| glavinles | 10/10 | 5610 days | 31% |
| John Hensman | 10/10 | 5614 days | 27% |
| Sandra | 9/10 | 5615 days | 27% |
| Chris Darlington | 10/10 | 5618 days | 27% |
| Thomas Reidinger | 9/10 | 5624 days | 27% |
| Kathryn Knipe | 8/10 | 5628 days | 26% |
| Claus Olsen | 10/10 | 5633 days | 27% |
| STACEY050983 | 10/10 | 5638 days | 31% |
| fcapenerhurst | 10/10 | 5638 days | 31% |
| fifi | 10/10 | 5638 days | 31% |
| Ashleigh Buckley | 10/10 | 5638 days | 27% |
| omakau | 10/10 | 5638 days | 31% |
| David Boyle | 7/10 | 5638 days | 24% |
| electrifying | 10/10 | 5638 days | 31% |
| QtnThomas | 10/10 | 5669 days | 31% |
| viva | 9/10 | 5669 days | 31% |
| Rodieo | 10/10 | 5669 days | 31% |
| Julie | 9/10 | 5700 days | 31% |
| ghough | 10/10 | 5700 days | 31% |
| wackiesttulip | 10/10 | 5700 days | 31% |
| macattack | 10/10 | 5700 days | 31% |
| Mrtomo | 7/10 | 5700 days | 28% |
| Littleone | 10/10 | 5730 days | 31% |
| Chasity28xx | 10/10 | 5761 days | 31% |
| jennanz | 10/10 | 5761 days | 31% |
| nowakiwi | 10/10 | 5761 days | 31% |
| Pankaj_NZ | 10/10 | 5761 days | 31% |
| Sarah_R | 10/10 | 5822 days | 31% |
| christiane78 | 10/10 | 5822 days | 31% |
| EvelinAgent | 10/10 | 5822 days | 31% |
| aspacheco | 10/10 | 5822 days | 31% |
| SamarFarooqui | 10/10 | 5822 days | 31% |
| JoeyS_1979 | 10/10 | 5853 days | 31% |
| Quentin | 10/10 | 5853 days | 31% |
| Moira | 10/10 | 5853 days | 31% |
| chatr350 | 10/10 | 5853 days | 31% |
| niki123 | 10/10 | 5853 days | 31% |
| queenienz | 10/10 | 5853 days | 31% |
| MegS966 | 10/10 | 5853 days | 31% |
| asha12345 | 10/10 | 5883 days | 31% |
| jillmason | 10/10 | 5883 days | 31% |
| Langers | 10/10 | 5883 days | 31% |
| lukeluke | 10/10 | 5883 days | 31% |
| JessQT | 10/10 | 5883 days | 31% |
| gabo | 10/10 | 5883 days | 31% |
| GoongYu | 10/10 | 5883 days | 31% |
| rachelallen84 | 10/10 | 5883 days | 31% |
| AdminPuppet | 10/10 | 5883 days | 31% |
| blessedbutterflies | 10/10 | 5883 days | 31% |
| mistybristow | 10/10 | 5914 days | 31% |
| Giselle | 10/10 | 5914 days | 31% |
| traveller_53ce109d | 10/10 | 5914 days | 31% |
| mthorsty | 9/10 | 5914 days | 31% |
| vixnomads | 10/10 | 5944 days | 31% |
| Andre Nunes | 10/10 | 5944 days | 31% |
| Rita20102010 | 10/10 | 5944 days | 31% |
| Rose Kearsley | 8/10 | 5965 days | 26% |
| Melanie Elia | 10/10 | 5975 days | 31% |
| Andy Elia | 10/10 | 5975 days | 31% |
| katjones | 10/10 | 5975 days | 31% |
| Sallie Peters | 10/10 | 5975 days | 31% |
| jaimie tyler | 10/10 | 5975 days | 31% |
| Doris Resch | 10/10 | 5981 days | 27% |
| Frances Hay | 9/10 | 6002 days | 27% |
| Jezp16 | 10/10 | 6003 days | 31% |
| Slimacik | 10/10 | 6003 days | 31% |
| Sally Orr | 10/10 | 6003 days | 31% |
| Hayley Wilson | 10/10 | 6003 days | 31% |
| Robert Trostle | 10/10 | 6003 days | 31% |
| Eileen | 10/10 | 6003 days | 31% |
| Camila Xavier | 10/10 | 6034 days | 31% |
| Robyn Burnett | 10/10 | 6034 days | 31% |
| Melanie Kreuzer | 10/10 | 6034 days | 31% |
| K Menzies | 10/10 | 6034 days | 31% |
| Rebecca Sherman | 10/10 | 6034 days | 31% |
| Josh Keeble | 10/10 | 6034 days | 31% |
| Rowena | 10/10 | 6034 days | 31% |
| gereldineb | 7/10 | 6059 days | 24% |
| Maria Fortuno | 10/10 | 6065 days | 31% |
| denny laird | 10/10 | 6065 days | 31% |
| Ann-Louise | 10/10 | 6065 days | 31% |
| Johnsteele | 10/10 | 6065 days | 31% |
| Dolores Del Rio | 10/10 | 6065 days | 31% |
| Samantha Costa | 10/10 | 6065 days | 31% |
| travelbug1488 | 10/10 | 6065 days | 31% |
| Rebecca Jenner | 10/10 | 6076 days | 27% |
| Christine Van Den Berg Michele Imbach | 10/10 | 6088 days | 27% |
| ShaneHoran | 10/10 | 6095 days | 31% |
| Kevin LOMBA | 10/10 | 6095 days | 31% |
| Sheridan Hancock | 10/10 | 6095 days | 31% |
| Rossphall | 10/10 | 6095 days | 31% |
| waters811 | 10/10 | 6126 days | 31% |
| Lyndsay Reid | 10/10 | 6126 days | 31% |
| SarahL | 10/10 | 6126 days | 31% |
| EllieMiller | 10/10 | 6126 days | 31% |
| Jackie Smith | 10/10 | 6156 days | 31% |
| Katie | 10/10 | 6187 days | 31% |
| MICHELLE_B | 10/10 | 6218 days | 31% |
| Mandy Ng | 8/10 | 6248 days | 30% |
| BTaylor | 10/10 | 6279 days | 31% |
| Rob Sprint | 10/10 | 6279 days | 31% |
| Jane Johnson | 10/10 | 6279 days | 31% |
| Lizzy Evans | 10/10 | 6309 days | 31% |
| davidne | 9/10 | 6309 days | 27% |
| Jeffrey C | 10/10 | 6323 days | 31% |
| Kristysue | 10/10 | 6340 days | 31% |
| scentless_apprentice | 10/10 | 6340 days | 31% |
| JeffO | 10/10 | 6352 days | 27% |
| MattB | 9/10 | 6352 days | 27% |
| Vili | 10/10 | 6356 days | 31% |
| Celine Cheval | 10/10 | 6356 days | 31% |
| Stephen Riley | 10/10 | 6357 days | 31% |
| Katie | 10/10 | 6359 days | 27% |
| Dave | 10/10 | 6359 days | 27% |
| Jonathan Liew | 3/10 | 6377 days | 13% |
| LauraA | 7/10 | 6389 days | 24% |
| BenD | 7/10 | 6399 days | 24% |
| bjanak326 | 10/10 | 6399 days | 31% |
| Amma Littlewood | 10/10 | 6460 days | 31% |
| Ains | 10/10 | 6474 days | 31% |
| jaejacobson | 10/10 | 6476 days | 31% |
| georgepearse | 10/10 | 6480 days | 31% |
| Aoife | 9/10 | 6483 days | 27% |
| Andrea | 10/10 | 6491 days | 31% |
| Ellie | 9/10 | 6515 days | 27% |
| Caroline | 8/10 | 6524 days | 26% |
| Annie Walsh | 8/10 | 6525 days | 26% |
| Lucchi | 10/10 | 6561 days | 27% |
| Gorka Rojas | 10/10 | 6581 days | 27% |
| Sharlene Peach | 10/10 | 6651 days | 27% |
| Katy Bray | 9/10 | 6689 days | 27% |
| Philippe | 10/10 | 6710 days | 27% |
| Stephanie | 8/10 | 6750 days | 26% |
| Lena | 9/10 | 6787 days | 27% |
| Martine Arsac | 9/10 | 6791 days | 27% |
| Dick Janssen | 7/10 | 6876 days | 24% |
| Katie | 10/10 | 7042 days | 27% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.00% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -1.97% |
| 198 | -1.98% |
| 199 | -1.99% |
| 200 | -2.00% |
| 201 | -2.01% |
| 202 | -2.02% |
| 203 | -2.03% |
| … | … |
Balancing Adjustment
0.57% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.