Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
NZONE Skydive Queenstown
Valid Reviews
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 132 |
|
76% |
| 9/10 | 20 |
|
11% |
| 8/10 | 13 |
|
7% |
| 7/10 | 6 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
48% |
| 9/10 | 17 |
|
28% |
| 8/10 | 9 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.67%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patricia Lye | 8/10 | 2932 days | 100% |
| Magdalena | 10/10 | 3465 days | 53% |
| Dubrulle | 10/10 | 3468 days | 53% |
| Louise Nicholls | 9/10 | 3492 days | 51% |
| Caroline Coudray | 10/10 | 3495 days | 51% |
| Lily Lee | 1/10 | 3754 days | 9% |
| Frenziska Schmid | 10/10 | 3756 days | 33% |
| Jam Boggomann | 10/10 | 4207 days | 1% |
| Jason Panett | 10/10 | 4240 days | 0% |
| Charlotte | 9/10 | 4457 days | 25% |
| Vuillermet | 9/10 | 4457 days | 25% |
| Olivier Carval | 8/10 | 4488 days | 24% |
| Kathryn Pisco | 9/10 | 4857 days | 25% |
| Mike Pisco | 10/10 | 4857 days | 25% |
| Janine Kohlgrueler | 10/10 | 4858 days | 25% |
| Moni Sangoi | 10/10 | 4879 days | 29% |
| Mark and Eefie | 8/10 | 4926 days | 24% |
| Weiyong | 10/10 | 5063 days | 29% |
| mayszin | 10/10 | 5155 days | 29% |
| Indra t Jolle | 9/10 | 5220 days | 25% |
| Linda Kosters | 10/10 | 5225 days | 25% |
| Nicholas Prakenhammar | 8/10 | 5229 days | 24% |
| Tadej Ferjan | 10/10 | 5230 days | 25% |
| Helen Chilton | 10/10 | 5233 days | 25% |
| Clemens | 9/10 | 5238 days | 25% |
| Devon Urlacher | 9/10 | 5239 days | 25% |
| Felice | 8/10 | 5276 days | 28% |
| Laura McCusker | 10/10 | 5323 days | 25% |
| Honestreviews | 5/10 | 5337 days | 20% |
| louiset | 8/10 | 5368 days | 28% |
| ellieo | 10/10 | 5551 days | 29% |
| Mitch4qt | 10/10 | 5551 days | 29% |
| tmarty | 10/10 | 5551 days | 29% |
| Becky Edney | 10/10 | 5556 days | 25% |
| Van Vliet | 10/10 | 5569 days | 25% |
| Javier Munoz | 8/10 | 5575 days | 24% |
| Chris Ashton | 10/10 | 5576 days | 25% |
| glavinles | 10/10 | 5582 days | 29% |
| John Hensman | 10/10 | 5586 days | 25% |
| Sandra | 9/10 | 5587 days | 25% |
| Chris Darlington | 10/10 | 5590 days | 25% |
| Thomas Reidinger | 9/10 | 5596 days | 25% |
| Kathryn Knipe | 8/10 | 5600 days | 24% |
| Claus Olsen | 10/10 | 5605 days | 25% |
| STACEY050983 | 10/10 | 5610 days | 29% |
| fcapenerhurst | 10/10 | 5610 days | 29% |
| fifi | 10/10 | 5610 days | 29% |
| Ashleigh Buckley | 10/10 | 5610 days | 25% |
| omakau | 10/10 | 5610 days | 29% |
| David Boyle | 7/10 | 5610 days | 22% |
| electrifying | 10/10 | 5610 days | 29% |
| QtnThomas | 10/10 | 5641 days | 29% |
| viva | 9/10 | 5641 days | 29% |
| Rodieo | 10/10 | 5641 days | 29% |
| Julie | 9/10 | 5672 days | 29% |
| ghough | 10/10 | 5672 days | 29% |
| wackiesttulip | 10/10 | 5672 days | 29% |
| macattack | 10/10 | 5672 days | 29% |
| Mrtomo | 7/10 | 5672 days | 26% |
| Littleone | 10/10 | 5702 days | 29% |
| Chasity28xx | 10/10 | 5733 days | 29% |
| jennanz | 10/10 | 5733 days | 29% |
| nowakiwi | 10/10 | 5733 days | 29% |
| Pankaj_NZ | 10/10 | 5733 days | 29% |
| Sarah_R | 10/10 | 5794 days | 29% |
| christiane78 | 10/10 | 5794 days | 29% |
| EvelinAgent | 10/10 | 5794 days | 29% |
| aspacheco | 10/10 | 5794 days | 29% |
| SamarFarooqui | 10/10 | 5794 days | 29% |
| JoeyS_1979 | 10/10 | 5825 days | 29% |
| Quentin | 10/10 | 5825 days | 29% |
| Moira | 10/10 | 5825 days | 29% |
| chatr350 | 10/10 | 5825 days | 29% |
| niki123 | 10/10 | 5825 days | 29% |
| queenienz | 10/10 | 5825 days | 29% |
| MegS966 | 10/10 | 5825 days | 29% |
| asha12345 | 10/10 | 5855 days | 29% |
| jillmason | 10/10 | 5855 days | 29% |
| Langers | 10/10 | 5855 days | 29% |
| lukeluke | 10/10 | 5855 days | 29% |
| JessQT | 10/10 | 5855 days | 29% |
| gabo | 10/10 | 5855 days | 29% |
| GoongYu | 10/10 | 5855 days | 29% |
| rachelallen84 | 10/10 | 5855 days | 29% |
| AdminPuppet | 10/10 | 5855 days | 29% |
| blessedbutterflies | 10/10 | 5855 days | 29% |
| mistybristow | 10/10 | 5886 days | 29% |
| Giselle | 10/10 | 5886 days | 29% |
| traveller_53ce109d | 10/10 | 5886 days | 29% |
| mthorsty | 9/10 | 5886 days | 29% |
| vixnomads | 10/10 | 5916 days | 29% |
| Andre Nunes | 10/10 | 5916 days | 29% |
| Rita20102010 | 10/10 | 5916 days | 29% |
| Rose Kearsley | 8/10 | 5937 days | 24% |
| Melanie Elia | 10/10 | 5947 days | 29% |
| Andy Elia | 10/10 | 5947 days | 29% |
| katjones | 10/10 | 5947 days | 29% |
| Sallie Peters | 10/10 | 5947 days | 29% |
| jaimie tyler | 10/10 | 5947 days | 29% |
| Doris Resch | 10/10 | 5953 days | 25% |
| Frances Hay | 9/10 | 5974 days | 25% |
| Jezp16 | 10/10 | 5975 days | 29% |
| Slimacik | 10/10 | 5975 days | 29% |
| Sally Orr | 10/10 | 5975 days | 29% |
| Hayley Wilson | 10/10 | 5975 days | 29% |
| Robert Trostle | 10/10 | 5975 days | 29% |
| Eileen | 10/10 | 5975 days | 29% |
| Camila Xavier | 10/10 | 6006 days | 29% |
| Robyn Burnett | 10/10 | 6006 days | 29% |
| Melanie Kreuzer | 10/10 | 6006 days | 29% |
| K Menzies | 10/10 | 6006 days | 29% |
| Rebecca Sherman | 10/10 | 6006 days | 29% |
| Josh Keeble | 10/10 | 6006 days | 29% |
| Rowena | 10/10 | 6006 days | 29% |
| gereldineb | 7/10 | 6031 days | 22% |
| Maria Fortuno | 10/10 | 6037 days | 29% |
| denny laird | 10/10 | 6037 days | 29% |
| Ann-Louise | 10/10 | 6037 days | 29% |
| Johnsteele | 10/10 | 6037 days | 29% |
| Dolores Del Rio | 10/10 | 6037 days | 29% |
| Samantha Costa | 10/10 | 6037 days | 29% |
| travelbug1488 | 10/10 | 6037 days | 29% |
| Rebecca Jenner | 10/10 | 6048 days | 25% |
| Christine Van Den Berg Michele Imbach | 10/10 | 6060 days | 25% |
| ShaneHoran | 10/10 | 6067 days | 29% |
| Kevin LOMBA | 10/10 | 6067 days | 29% |
| Sheridan Hancock | 10/10 | 6067 days | 29% |
| Rossphall | 10/10 | 6067 days | 29% |
| waters811 | 10/10 | 6098 days | 29% |
| Lyndsay Reid | 10/10 | 6098 days | 29% |
| SarahL | 10/10 | 6098 days | 29% |
| EllieMiller | 10/10 | 6098 days | 29% |
| Jackie Smith | 10/10 | 6128 days | 29% |
| Katie | 10/10 | 6159 days | 29% |
| MICHELLE_B | 10/10 | 6190 days | 29% |
| Mandy Ng | 8/10 | 6220 days | 28% |
| BTaylor | 10/10 | 6251 days | 29% |
| Rob Sprint | 10/10 | 6251 days | 29% |
| Jane Johnson | 10/10 | 6251 days | 29% |
| Lizzy Evans | 10/10 | 6281 days | 29% |
| davidne | 9/10 | 6281 days | 25% |
| Jeffrey C | 10/10 | 6294 days | 29% |
| Kristysue | 10/10 | 6312 days | 29% |
| scentless_apprentice | 10/10 | 6312 days | 29% |
| JeffO | 10/10 | 6324 days | 25% |
| MattB | 9/10 | 6324 days | 25% |
| Vili | 10/10 | 6328 days | 29% |
| Celine Cheval | 10/10 | 6328 days | 29% |
| Stephen Riley | 10/10 | 6328 days | 29% |
| Katie | 10/10 | 6331 days | 25% |
| Dave | 10/10 | 6331 days | 25% |
| Jonathan Liew | 3/10 | 6349 days | 11% |
| LauraA | 7/10 | 6361 days | 22% |
| BenD | 7/10 | 6371 days | 22% |
| bjanak326 | 10/10 | 6371 days | 29% |
| Amma Littlewood | 10/10 | 6432 days | 29% |
| Ains | 10/10 | 6446 days | 29% |
| jaejacobson | 10/10 | 6448 days | 29% |
| georgepearse | 10/10 | 6452 days | 29% |
| Aoife | 9/10 | 6455 days | 25% |
| Andrea | 10/10 | 6463 days | 29% |
| Ellie | 9/10 | 6487 days | 25% |
| Caroline | 8/10 | 6496 days | 24% |
| Annie Walsh | 8/10 | 6496 days | 24% |
| Lucchi | 10/10 | 6533 days | 25% |
| Gorka Rojas | 10/10 | 6553 days | 25% |
| Sharlene Peach | 10/10 | 6623 days | 25% |
| Katy Bray | 9/10 | 6661 days | 25% |
| Philippe | 10/10 | 6682 days | 25% |
| Stephanie | 8/10 | 6722 days | 24% |
| Lena | 9/10 | 6759 days | 25% |
| Martine Arsac | 9/10 | 6763 days | 25% |
| Dick Janssen | 7/10 | 6848 days | 22% |
| Katie | 10/10 | 7014 days | 25% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.26% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 114 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.23% |
| 198 | -2.24% |
| 199 | -2.25% |
| 200 | -2.26% |
| 201 | -2.27% |
| 202 | -2.29% |
| 203 | -2.30% |
| … | … |
Balancing Adjustment
0.59% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.