Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for NZONE Skydive Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
NZONE Skydive Queenstown
Valid Reviews
174 Valid Reviews
The NZONE Skydive Queenstown experience has a total of 175 reviews. There are 174 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 174 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 132 |
|
76% |
| 9/10 | 20 |
|
11% |
| 8/10 | 13 |
|
7% |
| 7/10 | 6 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
95.11% Average
The raw data average (mean) for all the NZONE Skydive Queenstown valid reviews is 95.11% and is based on 174 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 174 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
48% |
| 9/10 | 17 |
|
28% |
| 8/10 | 9 |
|
15% |
| 7/10 | 5 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.67% Average
The raw data average (mean) for all the NZONE Skydive Queenstown face-to-face reviews is 91.67% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.66%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patricia Lye | 8/10 | 2930 days | 100% |
| Magdalena | 10/10 | 3463 days | 53% |
| Dubrulle | 10/10 | 3466 days | 53% |
| Louise Nicholls | 9/10 | 3490 days | 51% |
| Caroline Coudray | 10/10 | 3493 days | 51% |
| Lily Lee | 1/10 | 3752 days | 9% |
| Frenziska Schmid | 10/10 | 3754 days | 33% |
| Jam Boggomann | 10/10 | 4205 days | 1% |
| Jason Panett | 10/10 | 4238 days | 0% |
| Charlotte | 9/10 | 4455 days | 24% |
| Vuillermet | 9/10 | 4455 days | 24% |
| Olivier Carval | 8/10 | 4486 days | 24% |
| Kathryn Pisco | 9/10 | 4855 days | 24% |
| Mike Pisco | 10/10 | 4855 days | 25% |
| Janine Kohlgrueler | 10/10 | 4856 days | 25% |
| Moni Sangoi | 10/10 | 4877 days | 29% |
| Mark and Eefie | 8/10 | 4924 days | 24% |
| Weiyong | 10/10 | 5061 days | 29% |
| mayszin | 10/10 | 5153 days | 29% |
| Indra t Jolle | 9/10 | 5218 days | 24% |
| Linda Kosters | 10/10 | 5223 days | 25% |
| Nicholas Prakenhammar | 8/10 | 5227 days | 24% |
| Tadej Ferjan | 10/10 | 5228 days | 25% |
| Helen Chilton | 10/10 | 5231 days | 25% |
| Clemens | 9/10 | 5236 days | 24% |
| Devon Urlacher | 9/10 | 5237 days | 24% |
| Felice | 8/10 | 5274 days | 28% |
| Laura McCusker | 10/10 | 5321 days | 25% |
| Honestreviews | 5/10 | 5335 days | 19% |
| louiset | 8/10 | 5366 days | 28% |
| ellieo | 10/10 | 5549 days | 29% |
| Mitch4qt | 10/10 | 5549 days | 29% |
| tmarty | 10/10 | 5549 days | 29% |
| Becky Edney | 10/10 | 5554 days | 25% |
| Van Vliet | 10/10 | 5567 days | 25% |
| Javier Munoz | 8/10 | 5573 days | 24% |
| Chris Ashton | 10/10 | 5574 days | 25% |
| glavinles | 10/10 | 5580 days | 29% |
| John Hensman | 10/10 | 5584 days | 25% |
| Sandra | 9/10 | 5585 days | 24% |
| Chris Darlington | 10/10 | 5588 days | 25% |
| Thomas Reidinger | 9/10 | 5594 days | 24% |
| Kathryn Knipe | 8/10 | 5598 days | 24% |
| Claus Olsen | 10/10 | 5603 days | 25% |
| STACEY050983 | 10/10 | 5608 days | 29% |
| fcapenerhurst | 10/10 | 5608 days | 29% |
| fifi | 10/10 | 5608 days | 29% |
| Ashleigh Buckley | 10/10 | 5608 days | 25% |
| omakau | 10/10 | 5608 days | 29% |
| David Boyle | 7/10 | 5608 days | 22% |
| electrifying | 10/10 | 5608 days | 29% |
| QtnThomas | 10/10 | 5639 days | 29% |
| viva | 9/10 | 5639 days | 28% |
| Rodieo | 10/10 | 5639 days | 29% |
| Julie | 9/10 | 5670 days | 28% |
| ghough | 10/10 | 5670 days | 29% |
| wackiesttulip | 10/10 | 5670 days | 29% |
| macattack | 10/10 | 5670 days | 29% |
| Mrtomo | 7/10 | 5670 days | 26% |
| Littleone | 10/10 | 5700 days | 29% |
| Chasity28xx | 10/10 | 5731 days | 29% |
| jennanz | 10/10 | 5731 days | 29% |
| nowakiwi | 10/10 | 5731 days | 29% |
| Pankaj_NZ | 10/10 | 5731 days | 29% |
| Sarah_R | 10/10 | 5792 days | 29% |
| christiane78 | 10/10 | 5792 days | 29% |
| EvelinAgent | 10/10 | 5792 days | 29% |
| aspacheco | 10/10 | 5792 days | 29% |
| SamarFarooqui | 10/10 | 5792 days | 29% |
| JoeyS_1979 | 10/10 | 5823 days | 29% |
| Quentin | 10/10 | 5823 days | 29% |
| Moira | 10/10 | 5823 days | 29% |
| chatr350 | 10/10 | 5823 days | 29% |
| niki123 | 10/10 | 5823 days | 29% |
| queenienz | 10/10 | 5823 days | 29% |
| MegS966 | 10/10 | 5823 days | 29% |
| asha12345 | 10/10 | 5853 days | 29% |
| jillmason | 10/10 | 5853 days | 29% |
| Langers | 10/10 | 5853 days | 29% |
| lukeluke | 10/10 | 5853 days | 29% |
| JessQT | 10/10 | 5853 days | 29% |
| gabo | 10/10 | 5853 days | 29% |
| GoongYu | 10/10 | 5853 days | 29% |
| rachelallen84 | 10/10 | 5853 days | 29% |
| AdminPuppet | 10/10 | 5853 days | 29% |
| blessedbutterflies | 10/10 | 5853 days | 29% |
| mistybristow | 10/10 | 5884 days | 29% |
| Giselle | 10/10 | 5884 days | 29% |
| traveller_53ce109d | 10/10 | 5884 days | 29% |
| mthorsty | 9/10 | 5884 days | 28% |
| vixnomads | 10/10 | 5914 days | 29% |
| Andre Nunes | 10/10 | 5914 days | 29% |
| Rita20102010 | 10/10 | 5914 days | 29% |
| Rose Kearsley | 8/10 | 5935 days | 24% |
| Melanie Elia | 10/10 | 5945 days | 29% |
| Andy Elia | 10/10 | 5945 days | 29% |
| katjones | 10/10 | 5945 days | 29% |
| Sallie Peters | 10/10 | 5945 days | 29% |
| jaimie tyler | 10/10 | 5945 days | 29% |
| Doris Resch | 10/10 | 5951 days | 25% |
| Frances Hay | 9/10 | 5972 days | 24% |
| Jezp16 | 10/10 | 5973 days | 29% |
| Slimacik | 10/10 | 5973 days | 29% |
| Sally Orr | 10/10 | 5973 days | 29% |
| Hayley Wilson | 10/10 | 5973 days | 29% |
| Robert Trostle | 10/10 | 5973 days | 29% |
| Eileen | 10/10 | 5973 days | 29% |
| Camila Xavier | 10/10 | 6004 days | 29% |
| Robyn Burnett | 10/10 | 6004 days | 29% |
| Melanie Kreuzer | 10/10 | 6004 days | 29% |
| K Menzies | 10/10 | 6004 days | 29% |
| Rebecca Sherman | 10/10 | 6004 days | 29% |
| Josh Keeble | 10/10 | 6004 days | 29% |
| Rowena | 10/10 | 6004 days | 29% |
| gereldineb | 7/10 | 6029 days | 22% |
| Maria Fortuno | 10/10 | 6035 days | 29% |
| denny laird | 10/10 | 6035 days | 29% |
| Ann-Louise | 10/10 | 6035 days | 29% |
| Johnsteele | 10/10 | 6035 days | 29% |
| Dolores Del Rio | 10/10 | 6035 days | 29% |
| Samantha Costa | 10/10 | 6035 days | 29% |
| travelbug1488 | 10/10 | 6035 days | 29% |
| Rebecca Jenner | 10/10 | 6046 days | 25% |
| Christine Van Den Berg Michele Imbach | 10/10 | 6058 days | 25% |
| ShaneHoran | 10/10 | 6065 days | 29% |
| Kevin LOMBA | 10/10 | 6065 days | 29% |
| Sheridan Hancock | 10/10 | 6065 days | 29% |
| Rossphall | 10/10 | 6065 days | 29% |
| waters811 | 10/10 | 6096 days | 29% |
| Lyndsay Reid | 10/10 | 6096 days | 29% |
| SarahL | 10/10 | 6096 days | 29% |
| EllieMiller | 10/10 | 6096 days | 29% |
| Jackie Smith | 10/10 | 6126 days | 29% |
| Katie | 10/10 | 6157 days | 29% |
| MICHELLE_B | 10/10 | 6188 days | 29% |
| Mandy Ng | 8/10 | 6218 days | 28% |
| BTaylor | 10/10 | 6249 days | 29% |
| Rob Sprint | 10/10 | 6249 days | 29% |
| Jane Johnson | 10/10 | 6249 days | 29% |
| Lizzy Evans | 10/10 | 6279 days | 29% |
| davidne | 9/10 | 6279 days | 24% |
| Jeffrey C | 10/10 | 6292 days | 29% |
| Kristysue | 10/10 | 6310 days | 29% |
| scentless_apprentice | 10/10 | 6310 days | 29% |
| JeffO | 10/10 | 6322 days | 25% |
| MattB | 9/10 | 6322 days | 24% |
| Vili | 10/10 | 6326 days | 29% |
| Celine Cheval | 10/10 | 6326 days | 29% |
| Stephen Riley | 10/10 | 6326 days | 29% |
| Katie | 10/10 | 6329 days | 25% |
| Dave | 10/10 | 6329 days | 25% |
| Jonathan Liew | 3/10 | 6347 days | 11% |
| LauraA | 7/10 | 6359 days | 22% |
| BenD | 7/10 | 6369 days | 22% |
| bjanak326 | 10/10 | 6369 days | 29% |
| Amma Littlewood | 10/10 | 6430 days | 29% |
| Ains | 10/10 | 6444 days | 29% |
| jaejacobson | 10/10 | 6445 days | 29% |
| georgepearse | 10/10 | 6450 days | 29% |
| Aoife | 9/10 | 6453 days | 24% |
| Andrea | 10/10 | 6461 days | 29% |
| Ellie | 9/10 | 6485 days | 24% |
| Caroline | 8/10 | 6494 days | 24% |
| Annie Walsh | 8/10 | 6494 days | 24% |
| Lucchi | 10/10 | 6531 days | 25% |
| Gorka Rojas | 10/10 | 6551 days | 25% |
| Sharlene Peach | 10/10 | 6621 days | 25% |
| Katy Bray | 9/10 | 6659 days | 24% |
| Philippe | 10/10 | 6680 days | 25% |
| Stephanie | 8/10 | 6720 days | 24% |
| Lena | 9/10 | 6757 days | 24% |
| Martine Arsac | 9/10 | 6761 days | 24% |
| Dick Janssen | 7/10 | 6846 days | 22% |
| Katie | 10/10 | 7012 days | 25% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The NZONE Skydive Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.29% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 112 days. However the NZONE Skydive Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The NZONE Skydive Queenstown experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.26% |
| 198 | -2.27% |
| 199 | -2.28% |
| 200 | -2.29% |
| 201 | -2.31% |
| 202 | -2.32% |
| 203 | -2.33% |
| … | … |
Balancing Adjustment
0.60% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.