G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lucky Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lucky Rentals
Valid Reviews
334 Valid Reviews
The Lucky Rentals experience has a total of 357 reviews. There are 334 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 334 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 24 |
|
7% |
| 9/10 | 40 |
|
12% |
| 8/10 | 53 |
|
16% |
| 7/10 | 34 |
|
10% |
| 6/10 | 24 |
|
7% |
| 5/10 | 9 |
|
3% |
| 4/10 | 20 |
|
6% |
| 3/10 | 15 |
|
4% |
| 2/10 | 18 |
|
5% |
| 1/10 | 97 |
|
29% |
51.17% Average
The raw data average (mean) for all the Lucky Rentals valid reviews is 51.17% and is based on 334 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
101 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 334 valid reviews, the experience has 101 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 101 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
2% |
| 9/10 | 14 |
|
14% |
| 8/10 | 20 |
|
20% |
| 7/10 | 19 |
|
19% |
| 6/10 | 21 |
|
21% |
| 5/10 | 6 |
|
6% |
| 4/10 | 11 |
|
11% |
| 3/10 | 5 |
|
5% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
65.15% Average
The raw data average (mean) for all the Lucky Rentals face-to-face reviews is 65.15% and is based on 101 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
53.48%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patrick | 1/10 | 69 days | 74% |
| Sam | 1/10 | 100 days | 74% |
| Chloe | 2/10 | 526 days | 70% |
| Mike Orme | 1/10 | 587 days | 60% |
| Jessica White | 10/10 | 892 days | 100% |
| Tracey | 8/10 | 1075 days | 67% |
| Lucas | 10/10 | 1134 days | 59% |
| Dave | 1/10 | 2201 days | 3% |
| Tuomas Saarela | 7/10 | 2229 days | 7% |
| Joseph | 3/10 | 2229 days | 4% |
| Andreas | 1/10 | 2230 days | 3% |
| D.G | 1/10 | 2230 days | 3% |
| jean pierre demange | 1/10 | 2230 days | 3% |
| Cindy | 1/10 | 2230 days | 3% |
| Sarah Plack | 1/10 | 2261 days | 3% |
| Debbie O'B | 1/10 | 2291 days | 3% |
| Tim | 1/10 | 2292 days | 3% |
| milton job | 1/10 | 2292 days | 3% |
| keke | 1/10 | 2292 days | 3% |
| Major big bear | 9/10 | 2292 days | 7% |
| Your neighbour | 1/10 | 2292 days | 3% |
| William Watson | 8/10 | 2321 days | 7% |
| Emily Payne | 3/10 | 2321 days | 4% |
| Tobias | 1/10 | 2322 days | 3% |
| Jesica Dalesio | 1/10 | 2322 days | 3% |
| DS | 1/10 | 2475 days | 3% |
| Anthony Haw | 3/10 | 2536 days | 4% |
| Edward Karr | 8/10 | 2566 days | 6% |
| N. van Wijk | 1/10 | 2567 days | 3% |
| Mmmm | 1/10 | 2595 days | 3% |
| Suzanne Lara BABER | 1/10 | 2595 days | 3% |
| Brian | 1/10 | 2595 days | 3% |
| Michelle and Tony | 4/10 | 2595 days | 4% |
| S Houston | 10/10 | 2595 days | 6% |
| Darren Navan | 5/10 | 2625 days | 5% |
| Pippa | 8/10 | 2625 days | 6% |
| Mark | 1/10 | 2626 days | 3% |
| Bill Brennan | 1/10 | 2626 days | 3% |
| Jane Doe | 1/10 | 2626 days | 3% |
| Lucky driver | 2/10 | 2626 days | 3% |
| AS | 8/10 | 2626 days | 6% |
| FAYCAL DRAOU | 2/10 | 2626 days | 3% |
| Dave & Marilyn Milton | 9/10 | 2626 days | 6% |
| Geoffrey | 1/10 | 2626 days | 3% |
| Barbara | 1/10 | 2626 days | 3% |
| Yassine Ftouh | 1/10 | 2656 days | 2% |
| Megan | 1/10 | 2657 days | 2% |
| Steph Louise | 8/10 | 2657 days | 6% |
| Paulie | 10/10 | 2657 days | 6% |
| Marc | 1/10 | 2657 days | 2% |
| Claire Hill | 1/10 | 2657 days | 2% |
| Rebecca | 1/10 | 2657 days | 2% |
| Tom | 9/10 | 2657 days | 6% |
| Raquel | 1/10 | 2657 days | 2% |
| Armin | 1/10 | 2657 days | 2% |
| Mel | 6/10 | 2657 days | 5% |
| Matt Fall | 5/10 | 2657 days | 5% |
| Sophie Gingras | 7/10 | 2686 days | 6% |
| Brad McLeay | 1/10 | 2686 days | 2% |
| Pas | 1/10 | 2687 days | 2% |
| Bad day | 1/10 | 2687 days | 2% |
| Sarah | 1/10 | 2687 days | 2% |
| Mary Panko | 1/10 | 2687 days | 2% |
| Leon S | 2/10 | 2687 days | 3% |
| Mina | 3/10 | 2687 days | 3% |
| Nick | 2/10 | 2687 days | 3% |
| Jon | 1/10 | 2687 days | 2% |
| Sam | 1/10 | 2687 days | 2% |
| Jan Kruger | 1/10 | 2718 days | 2% |
| Claudia | 10/10 | 2718 days | 6% |
| Lauren | 1/10 | 2718 days | 2% |
| Cat | 7/10 | 2718 days | 6% |
| 5 guys in a van | 9/10 | 2718 days | 6% |
| Magnus | 1/10 | 2779 days | 2% |
| Clare | 1/10 | 2779 days | 2% |
| Louis | 7/10 | 2810 days | 5% |
| Laura | 1/10 | 2871 days | 2% |
| Liliana Rosa | 1/10 | 2901 days | 2% |
| Mark Lindeman | 4/10 | 2931 days | 3% |
| Andrew Miller | 7/10 | 2931 days | 5% |
| Turner | 1/10 | 2932 days | 2% |
| Claire | 2/10 | 2932 days | 2% |
| Laura M | 1/10 | 2932 days | 2% |
| Talia marie | 2/10 | 2932 days | 2% |
| Jean-Noel PONZEVERA | 8/10 | 2932 days | 5% |
| Tania Green | 1/10 | 2932 days | 2% |
| Shane O'Connor | 1/10 | 2990 days | 2% |
| alyssa perkins | 10/10 | 2990 days | 5% |
| Lukas Peter | 8/10 | 2990 days | 5% |
| Robert Meerbach | 2/10 | 2990 days | 2% |
| Shelley Haslett | 1/10 | 2990 days | 2% |
| Emma Schenck | 1/10 | 2990 days | 2% |
| Williams | 3/10 | 2991 days | 3% |
| Julien C | 1/10 | 2991 days | 2% |
| Julie Buck | 2/10 | 3021 days | 2% |
| Michael Holm | 9/10 | 3047 days | 4% |
| Lizzy van den Boomen | 10/10 | 3051 days | 5% |
| Blablabla | 1/10 | 3051 days | 2% |
| Tom Bennett | 8/10 | 3057 days | 4% |
| Jacob Thomas | 1/10 | 3082 days | 2% |
| Tori Nonchippedwindshield | 1/10 | 3082 days | 2% |
| sara | 1/10 | 3082 days | 2% |
| Le grand Gaultier | 1/10 | 3082 days | 2% |
| Mathias Mouridsen | 10/10 | 3112 days | 5% |
| Kyle Peter | 9/10 | 3143 days | 4% |
| Troy Hill | 1/10 | 3265 days | 2% |
| Irene Ruiz | 1/10 | 3265 days | 2% |
| Alex Conejo | 1/10 | 3265 days | 2% |
| Cherie and Dan | 6/10 | 3272 days | 3% |
| Sabine Gauss | 3/10 | 3290 days | 2% |
| Dianne Farrell | 1/10 | 3296 days | 2% |
| Vivi | 6/10 | 3296 days | 3% |
| Kate and Dom | 3/10 | 3306 days | 2% |
| Pierre Kaklamanos | 2/10 | 3324 days | 2% |
| Emma Syler | 7/10 | 3324 days | 4% |
| Steve Osborne | 1/10 | 3324 days | 2% |
| Steven Pym | 7/10 | 3324 days | 4% |
| joan coutts | 8/10 | 3324 days | 4% |
| Henna | 7/10 | 3327 days | 3% |
| Taylor Doolittle | 2/10 | 3333 days | 1% |
| Katherine Foxston | 1/10 | 3355 days | 1% |
| Samira Meyer | 1/10 | 3355 days | 1% |
| Kim Reid | 3/10 | 3355 days | 2% |
| CCBC | 2/10 | 3355 days | 2% |
| Takeme | 10/10 | 3355 days | 4% |
| Lichun Lu | 1/10 | 3355 days | 1% |
| Marvin Clark | 4/10 | 3355 days | 2% |
| Charlotte Stone | 9/10 | 3355 days | 4% |
| Andrew Sargent | 4/10 | 3355 days | 2% |
| Loic Besson | 4/10 | 3369 days | 2% |
| Filipe Santos | 8/10 | 3376 days | 3% |
| Annina B | 8/10 | 3376 days | 3% |
| Joan Arnau Bataller | 1/10 | 3386 days | 1% |
| tom | 1/10 | 3386 days | 1% |
| Josh Lesley-Smith | 9/10 | 3393 days | 3% |
| Mona Uttendorf | 6/10 | 3394 days | 3% |
| Jakob Lovdahl | 5/10 | 3402 days | 2% |
| Connie Geiger | 4/10 | 3416 days | 2% |
| alex llano | 4/10 | 3416 days | 2% |
| Robert | 1/10 | 3416 days | 1% |
| Nickolas Jonkergouw | 9/10 | 3418 days | 3% |
| Laura Leoekloek | 8/10 | 3419 days | 3% |
| Viki Kent | 9/10 | 3422 days | 3% |
| Ross D | 8/10 | 3422 days | 3% |
| Austin Jurgensmeyer | 8/10 | 3424 days | 3% |
| Sophia Satter | 5/10 | 3429 days | 2% |
| Noel Jacobs | 4/10 | 3430 days | 2% |
| ailsa | 1/10 | 3447 days | 1% |
| Marc July | 1/10 | 3569 days | 1% |
| Timothy Delaney | 4/10 | 3591 days | 2% |
| MARTIN Vincent | 1/10 | 3631 days | 1% |
| Chadd Holland | 8/10 | 3633 days | 3% |
| Alison Seidl | 7/10 | 3642 days | 2% |
| Katie Griffiths | 8/10 | 3644 days | 2% |
| Chris Spratt | 8/10 | 3644 days | 2% |
| Jana B | 8/10 | 3648 days | 2% |
| Lisa Fenzl | 7/10 | 3650 days | 2% |
| Heidi et Mat | 7/10 | 3651 days | 2% |
| Jeanne Minor | 8/10 | 3652 days | 2% |
| Jared Marshall | 6/10 | 3655 days | 2% |
| Molly Bogeberg | 8/10 | 3656 days | 2% |
| Lucy Murray | 4/10 | 3661 days | 1% |
| Kevin Neill | 3/10 | 3661 days | 1% |
| Sheila Palmer | 3/10 | 3661 days | 1% |
| Lena Förtsch | 10/10 | 3661 days | 3% |
| jay gilligan | 1/10 | 3661 days | 1% |
| Leigh B. | 1/10 | 3661 days | 1% |
| Tarrad | 4/10 | 3670 days | 1% |
| Eileen Klinkmuller | 5/10 | 3672 days | 2% |
| Debra Adams | 9/10 | 3690 days | 2% |
| sam k | 1/10 | 3690 days | 1% |
| Timea Bagosi | 9/10 | 3690 days | 2% |
| Fabian Kukla | 9/10 | 3706 days | 2% |
| Iris Kerbler | 7/10 | 3706 days | 2% |
| Gregory | 9/10 | 3708 days | 2% |
| Anais Touri | 9/10 | 3710 days | 2% |
| Nina Kletner | 8/10 | 3712 days | 2% |
| Jonas Hoerning | 3/10 | 3713 days | 1% |
| Vanesha Patel | 6/10 | 3714 days | 2% |
| sebastian engstrom | 9/10 | 3721 days | 2% |
| eric amiel | 8/10 | 3721 days | 2% |
| claire | 7/10 | 3721 days | 2% |
| Nicolas Fernandez | 8/10 | 3721 days | 2% |
| Michal Trubac | 9/10 | 3721 days | 2% |
| Andrew Bird | 8/10 | 3721 days | 2% |
| taylah fogden | 4/10 | 3721 days | 2% |
| Tzimas S | 2/10 | 3721 days | 1% |
| Sylvain Blanchet | 9/10 | 3721 days | 2% |
| Maren Z | 5/10 | 3721 days | 2% |
| Hanna Ala | 6/10 | 3721 days | 2% |
| Peter Lothian | 1/10 | 3721 days | 1% |
| Caroline Hopkinson | 10/10 | 3721 days | 2% |
| Jane Desbarats | 8/10 | 3721 days | 2% |
| erik Hulleman | 9/10 | 3722 days | 2% |
| Eric Fan | 9/10 | 3722 days | 2% |
| caroline dutchie | 9/10 | 3722 days | 2% |
| Dee Vaughan | 8/10 | 3722 days | 2% |
| lallemand catherine | 8/10 | 3722 days | 2% |
| Cesar Juan | 7/10 | 3722 days | 2% |
| judith lauter | 7/10 | 3722 days | 2% |
| Cristina Yoder | 8/10 | 3722 days | 2% |
| Ulrike Filp | 7/10 | 3722 days | 2% |
| Stephanie Levins | 4/10 | 3722 days | 2% |
| Steven Hernandez | 1/10 | 3722 days | 1% |
| Hendrik Jelsma | 8/10 | 3722 days | 2% |
| Diego Pablos | 7/10 | 3741 days | 2% |
| Hannah Fidora | 7/10 | 3749 days | 2% |
| Kristel Pretorius | 7/10 | 3752 days | 2% |
| Piet Juerging | 9/10 | 3752 days | 2% |
| Laure Fontaine Garant | 8/10 | 3752 days | 2% |
| James Chandler | 8/10 | 3752 days | 2% |
| victor Antonelli | 8/10 | 3752 days | 2% |
| katrine thomsen | 8/10 | 3752 days | 2% |
| Thijs Nijsink | 8/10 | 3752 days | 2% |
| Shohei Nomura | 8/10 | 3752 days | 2% |
| Anssens Weber Florie Brian | 8/10 | 3752 days | 2% |
| Chris Coon | 10/10 | 3752 days | 2% |
| Jason Barton | 9/10 | 3752 days | 2% |
| Hilmar Lehnert | 8/10 | 3752 days | 2% |
| mick ay | 1/10 | 3753 days | 1% |
| Christopher | 2/10 | 3753 days | 1% |
| Elizabeth Nash | 6/10 | 3754 days | 2% |
| Paul McDermott | 7/10 | 3755 days | 2% |
| Amanda Kuen | 3/10 | 3782 days | 1% |
| Loz Capanna | 1/10 | 3783 days | 1% |
| Kris Castricum | 1/10 | 3783 days | 1% |
| James kneup | 1/10 | 3814 days | 1% |
| Chris Otjes | 8/10 | 3874 days | 2% |
| DreamOn | 8/10 | 3996 days | 1% |
| Rebecca Duncan | 1/10 | 4027 days | 0% |
| Marie Rose | 8/10 | 4027 days | 1% |
| Nina Müller | 1/10 | 4043 days | 0% |
| Carmen Vulink | 1/10 | 4055 days | 0% |
| L P | 7/10 | 4086 days | 1% |
| jgua001 | 1/10 | 4087 days | 0% |
| Kilian Vos | 8/10 | 4103 days | 1% |
| Antoine Lerin | 8/10 | 4110 days | 1% |
| Inge van Noorf | 6/10 | 4115 days | 1% |
| Tamsin Davis | 2/10 | 4117 days | 0% |
| MyName isPrivate | 1/10 | 4117 days | 0% |
| Old Pugh | 7/10 | 4117 days | 1% |
| Lukas, Anne and Malte | 7/10 | 4119 days | 1% |
| Sarah Healey | 1/10 | 4362 days | 0% |
| Cecilia Anderson | 6/10 | 4364 days | 0% |
| Claudia Hillebrand | 4/10 | 4366 days | 0% |
| Penny Lee | 6/10 | 4366 days | 0% |
| Catherine Schlachter | 8/10 | 4368 days | 0% |
| Helen Olsson | 8/10 | 4369 days | 0% |
| Audrey Le Bourthe | 4/10 | 4371 days | 0% |
| Josefin Lind | 7/10 | 4372 days | 0% |
| Herman Holmgist | 7/10 | 4372 days | 0% |
| malkav2024 | 1/10 | 4393 days | 1% |
| Daniel Robledo | 7/10 | 4394 days | 2% |
| Helen McKevitt | 9/10 | 4399 days | 2% |
| Andrew Magill | 8/10 | 4399 days | 2% |
| Ruth Watkin | 9/10 | 4417 days | 2% |
| Lisbeth Sorum | 9/10 | 4428 days | 2% |
| Cameron Tarbotton | 9/10 | 4428 days | 2% |
| Richard van den Bosch | 6/10 | 4437 days | 1% |
| Ina Daubenbuechel | 6/10 | 4437 days | 1% |
| Stripeyfish | 10/10 | 4452 days | 2% |
| François Munoz | 1/10 | 4452 days | 1% |
| Astrid Van Der Laan | 3/10 | 4452 days | 1% |
| Moulou Ludonvic | 6/10 | 4457 days | 1% |
| Elisabeth Boulier | 6/10 | 4457 days | 1% |
| Charles Stafford | 1/10 | 4483 days | 1% |
| Lucien GENTIL | 1/10 | 4544 days | 1% |
| Tania Hinton | 9/10 | 4544 days | 2% |
| traveller26 | 1/10 | 4544 days | 1% |
| Anton Thisted | 7/10 | 4725 days | 2% |
| Josefine Sjodin | 7/10 | 4725 days | 2% |
| Katie Fleck | 7/10 | 4725 days | 2% |
| Hans-Juergen Baumgart | 9/10 | 4727 days | 2% |
| Stefanie Menz | 5/10 | 4745 days | 1% |
| Peer Krumrey | 4/10 | 4745 days | 1% |
| Sarah Horn | 10/10 | 4746 days | 2% |
| Sebastian Russell-Smits | 10/10 | 4746 days | 2% |
| Ali S | 4/10 | 4758 days | 1% |
| Jazpaul | 8/10 | 4758 days | 2% |
| Malgorzata | 6/10 | 4762 days | 1% |
| Michal | 6/10 | 4762 days | 1% |
| Przemystaw Tymizyszyn | 6/10 | 4762 days | 1% |
| jmano | 9/10 | 4786 days | 2% |
| Sports_Cotton | 9/10 | 4786 days | 2% |
| Steve Jackson | 1/10 | 4786 days | 1% |
| Karl Schendel | 9/10 | 4786 days | 2% |
| S Curry | 10/10 | 4786 days | 2% |
| David Frankl | 9/10 | 4786 days | 2% |
| Thommy S | 10/10 | 4786 days | 2% |
| Tanja and Pascal | 6/10 | 4788 days | 1% |
| LisaTe | 1/10 | 4817 days | 1% |
| Jeroen de Vroome | 1/10 | 4817 days | 1% |
| Dennis Post | 10/10 | 4817 days | 2% |
| Graeme | 8/10 | 4817 days | 2% |
| Mark and Eefie | 6/10 | 4833 days | 1% |
| Kevin Blom | 9/10 | 4852 days | 2% |
| unlucky | 2/10 | 4878 days | 1% |
| Natalie C. | 10/10 | 4878 days | 2% |
| trevrobinson | 10/10 | 4909 days | 2% |
| jonoslade | 10/10 | 4909 days | 2% |
| Chris Gale | 9/10 | 4939 days | 2% |
| hugginalan | 2/10 | 5092 days | 1% |
| Xanadu | 7/10 | 5092 days | 2% |
| Steffien | 9/10 | 5092 days | 2% |
| Ali Hendry | 8/10 | 5104 days | 2% |
| M Theunissen | 7/10 | 5106 days | 2% |
| Heiner Reinecke | 6/10 | 5115 days | 1% |
| travelling_solo | 8/10 | 5123 days | 2% |
| Elaine | 3/10 | 5133 days | 1% |
| Dominik Langenegger | 9/10 | 5134 days | 2% |
| Inge Davbbert | 9/10 | 5135 days | 2% |
| Peter Putz | 1/10 | 5137 days | 1% |
| Simon Fry | 6/10 | 5137 days | 1% |
| Villa | 5/10 | 5137 days | 1% |
| Marilyn Mobley | 3/10 | 5138 days | 1% |
| Diana Allan | 7/10 | 5139 days | 2% |
| Liz Stokes | 6/10 | 5139 days | 1% |
| Saskia Brown | 7/10 | 5149 days | 2% |
| katiestone | 10/10 | 5152 days | 2% |
| Laura Smith | 5/10 | 5165 days | 1% |
| Graines | 2/10 | 5183 days | 1% |
| Posse | 1/10 | 5183 days | 1% |
| Bren | 8/10 | 5183 days | 2% |
| Peter | 9/10 | 5183 days | 2% |
| Robin & Sandra Dijke | 8/10 | 5223 days | 2% |
| jule | 10/10 | 5244 days | 2% |
| Patricia French | 4/10 | 5448 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 5475 days | 2% |
| Phil Cowlard | 6/10 | 5481 days | 1% |
| Douglas & Alison Mark | 4/10 | 5485 days | 1% |
| Manuela Manns | 4/10 | 5502 days | 1% |
| Masanobu81 | 10/10 | 5517 days | 2% |
| Jem | 9/10 | 5517 days | 2% |
| Ashley Arnold | 7/10 | 5858 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lucky Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.61% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Lucky Rentals experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lucky Rentals experience has been adjusted for 49 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 46 | -0.93% |
| 47 | -0.95% |
| 48 | -0.97% |
| 49 | -0.99% |
| 50 | -1.01% |
| 51 | -1.03% |
| 52 | -1.05% |
| … | … |
Balancing Adjustment
22.09% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
69%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.