G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lucky Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lucky Rentals
Valid Reviews
334 Valid Reviews
The Lucky Rentals experience has a total of 357 reviews. There are 334 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 334 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 24 |
|
7% |
| 9/10 | 40 |
|
12% |
| 8/10 | 53 |
|
16% |
| 7/10 | 34 |
|
10% |
| 6/10 | 24 |
|
7% |
| 5/10 | 9 |
|
3% |
| 4/10 | 20 |
|
6% |
| 3/10 | 15 |
|
4% |
| 2/10 | 18 |
|
5% |
| 1/10 | 97 |
|
29% |
51.17% Average
The raw data average (mean) for all the Lucky Rentals valid reviews is 51.17% and is based on 334 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
101 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 334 valid reviews, the experience has 101 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 101 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
2% |
| 9/10 | 14 |
|
14% |
| 8/10 | 20 |
|
20% |
| 7/10 | 19 |
|
19% |
| 6/10 | 21 |
|
21% |
| 5/10 | 6 |
|
6% |
| 4/10 | 11 |
|
11% |
| 3/10 | 5 |
|
5% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
65.15% Average
The raw data average (mean) for all the Lucky Rentals face-to-face reviews is 65.15% and is based on 101 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
52.09%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patrick | 1/10 | 171 days | 90% |
| Sam | 1/10 | 202 days | 89% |
| Chloe | 2/10 | 628 days | 79% |
| Mike Orme | 1/10 | 689 days | 67% |
| Jessica White | 10/10 | 994 days | 100% |
| Tracey | 8/10 | 1177 days | 64% |
| Lucas | 10/10 | 1236 days | 56% |
| Dave | 1/10 | 2303 days | 3% |
| Tuomas Saarela | 7/10 | 2331 days | 8% |
| Joseph | 3/10 | 2331 days | 5% |
| Andreas | 1/10 | 2332 days | 3% |
| D.G | 1/10 | 2332 days | 3% |
| jean pierre demange | 1/10 | 2332 days | 3% |
| Cindy | 1/10 | 2332 days | 3% |
| Sarah Plack | 1/10 | 2363 days | 3% |
| Debbie O'B | 1/10 | 2393 days | 3% |
| Tim | 1/10 | 2394 days | 3% |
| milton job | 1/10 | 2394 days | 3% |
| keke | 1/10 | 2394 days | 3% |
| Major big bear | 9/10 | 2394 days | 8% |
| Your neighbour | 1/10 | 2394 days | 3% |
| William Watson | 8/10 | 2423 days | 8% |
| Emily Payne | 3/10 | 2423 days | 4% |
| Tobias | 1/10 | 2424 days | 3% |
| Jesica Dalesio | 1/10 | 2424 days | 3% |
| DS | 1/10 | 2577 days | 3% |
| Anthony Haw | 3/10 | 2638 days | 4% |
| Edward Karr | 8/10 | 2668 days | 7% |
| N. van Wijk | 1/10 | 2669 days | 3% |
| Mmmm | 1/10 | 2697 days | 3% |
| Suzanne Lara BABER | 1/10 | 2697 days | 3% |
| Brian | 1/10 | 2697 days | 3% |
| Michelle and Tony | 4/10 | 2697 days | 5% |
| S Houston | 10/10 | 2697 days | 7% |
| Darren Navan | 5/10 | 2727 days | 5% |
| Pippa | 8/10 | 2727 days | 7% |
| Mark | 1/10 | 2728 days | 3% |
| Bill Brennan | 1/10 | 2728 days | 3% |
| Jane Doe | 1/10 | 2728 days | 3% |
| Lucky driver | 2/10 | 2728 days | 3% |
| AS | 8/10 | 2728 days | 7% |
| FAYCAL DRAOU | 2/10 | 2728 days | 3% |
| Dave & Marilyn Milton | 9/10 | 2728 days | 7% |
| Geoffrey | 1/10 | 2728 days | 3% |
| Barbara | 1/10 | 2728 days | 3% |
| Yassine Ftouh | 1/10 | 2758 days | 3% |
| Megan | 1/10 | 2759 days | 3% |
| Steph Louise | 8/10 | 2759 days | 7% |
| Paulie | 10/10 | 2759 days | 7% |
| Marc | 1/10 | 2759 days | 3% |
| Claire Hill | 1/10 | 2759 days | 3% |
| Rebecca | 1/10 | 2759 days | 3% |
| Tom | 9/10 | 2759 days | 7% |
| Raquel | 1/10 | 2759 days | 3% |
| Armin | 1/10 | 2759 days | 3% |
| Mel | 6/10 | 2759 days | 6% |
| Matt Fall | 5/10 | 2759 days | 5% |
| Sophie Gingras | 7/10 | 2788 days | 6% |
| Brad McLeay | 1/10 | 2788 days | 3% |
| Pas | 1/10 | 2789 days | 3% |
| Bad day | 1/10 | 2789 days | 3% |
| Sarah | 1/10 | 2789 days | 3% |
| Mary Panko | 1/10 | 2789 days | 3% |
| Leon S | 2/10 | 2789 days | 3% |
| Mina | 3/10 | 2789 days | 4% |
| Nick | 2/10 | 2789 days | 3% |
| Jon | 1/10 | 2789 days | 3% |
| Sam | 1/10 | 2789 days | 3% |
| Jan Kruger | 1/10 | 2820 days | 3% |
| Claudia | 10/10 | 2820 days | 7% |
| Lauren | 1/10 | 2820 days | 3% |
| Cat | 7/10 | 2820 days | 6% |
| 5 guys in a van | 9/10 | 2820 days | 7% |
| Magnus | 1/10 | 2881 days | 2% |
| Clare | 1/10 | 2881 days | 2% |
| Louis | 7/10 | 2912 days | 6% |
| Laura | 1/10 | 2973 days | 2% |
| Liliana Rosa | 1/10 | 3003 days | 2% |
| Mark Lindeman | 4/10 | 3033 days | 4% |
| Andrew Miller | 7/10 | 3033 days | 5% |
| Turner | 1/10 | 3034 days | 2% |
| Claire | 2/10 | 3034 days | 2% |
| Laura M | 1/10 | 3034 days | 2% |
| Talia marie | 2/10 | 3034 days | 2% |
| Jean-Noel PONZEVERA | 8/10 | 3034 days | 6% |
| Tania Green | 1/10 | 3034 days | 2% |
| Shane O'Connor | 1/10 | 3092 days | 2% |
| alyssa perkins | 10/10 | 3092 days | 5% |
| Lukas Peter | 8/10 | 3092 days | 5% |
| Robert Meerbach | 2/10 | 3092 days | 2% |
| Shelley Haslett | 1/10 | 3092 days | 2% |
| Emma Schenck | 1/10 | 3092 days | 2% |
| Williams | 3/10 | 3093 days | 3% |
| Julien C | 1/10 | 3093 days | 2% |
| Julie Buck | 2/10 | 3123 days | 2% |
| Michael Holm | 9/10 | 3149 days | 5% |
| Lizzy van den Boomen | 10/10 | 3153 days | 5% |
| Blablabla | 1/10 | 3153 days | 2% |
| Tom Bennett | 8/10 | 3159 days | 4% |
| Jacob Thomas | 1/10 | 3184 days | 2% |
| Tori Nonchippedwindshield | 1/10 | 3184 days | 2% |
| sara | 1/10 | 3184 days | 2% |
| Le grand Gaultier | 1/10 | 3184 days | 2% |
| Mathias Mouridsen | 10/10 | 3214 days | 5% |
| Kyle Peter | 9/10 | 3245 days | 5% |
| Troy Hill | 1/10 | 3367 days | 2% |
| Irene Ruiz | 1/10 | 3367 days | 2% |
| Alex Conejo | 1/10 | 3367 days | 2% |
| Cherie and Dan | 6/10 | 3374 days | 3% |
| Sabine Gauss | 3/10 | 3392 days | 2% |
| Dianne Farrell | 1/10 | 3398 days | 1% |
| Vivi | 6/10 | 3398 days | 3% |
| Kate and Dom | 3/10 | 3408 days | 2% |
| Pierre Kaklamanos | 2/10 | 3426 days | 2% |
| Emma Syler | 7/10 | 3426 days | 4% |
| Steve Osborne | 1/10 | 3426 days | 1% |
| Steven Pym | 7/10 | 3426 days | 4% |
| joan coutts | 8/10 | 3426 days | 4% |
| Henna | 7/10 | 3429 days | 3% |
| Taylor Doolittle | 2/10 | 3435 days | 1% |
| Katherine Foxston | 1/10 | 3457 days | 1% |
| Samira Meyer | 1/10 | 3457 days | 1% |
| Kim Reid | 3/10 | 3457 days | 2% |
| CCBC | 2/10 | 3457 days | 2% |
| Takeme | 10/10 | 3457 days | 4% |
| Lichun Lu | 1/10 | 3457 days | 1% |
| Marvin Clark | 4/10 | 3457 days | 2% |
| Charlotte Stone | 9/10 | 3457 days | 4% |
| Andrew Sargent | 4/10 | 3457 days | 2% |
| Loic Besson | 4/10 | 3471 days | 2% |
| Filipe Santos | 8/10 | 3478 days | 3% |
| Annina B | 8/10 | 3478 days | 3% |
| Joan Arnau Bataller | 1/10 | 3488 days | 1% |
| tom | 1/10 | 3488 days | 1% |
| Josh Lesley-Smith | 9/10 | 3495 days | 3% |
| Mona Uttendorf | 6/10 | 3496 days | 3% |
| Jakob Lovdahl | 5/10 | 3504 days | 2% |
| Connie Geiger | 4/10 | 3518 days | 2% |
| alex llano | 4/10 | 3518 days | 2% |
| Robert | 1/10 | 3518 days | 1% |
| Nickolas Jonkergouw | 9/10 | 3520 days | 3% |
| Laura Leoekloek | 8/10 | 3521 days | 3% |
| Viki Kent | 9/10 | 3524 days | 3% |
| Ross D | 8/10 | 3524 days | 3% |
| Austin Jurgensmeyer | 8/10 | 3526 days | 3% |
| Sophia Satter | 5/10 | 3531 days | 2% |
| Noel Jacobs | 4/10 | 3532 days | 2% |
| ailsa | 1/10 | 3549 days | 1% |
| Marc July | 1/10 | 3671 days | 1% |
| Timothy Delaney | 4/10 | 3693 days | 1% |
| MARTIN Vincent | 1/10 | 3733 days | 1% |
| Chadd Holland | 8/10 | 3735 days | 3% |
| Alison Seidl | 7/10 | 3744 days | 2% |
| Katie Griffiths | 8/10 | 3746 days | 2% |
| Chris Spratt | 8/10 | 3746 days | 2% |
| Jana B | 8/10 | 3750 days | 2% |
| Lisa Fenzl | 7/10 | 3752 days | 2% |
| Heidi et Mat | 7/10 | 3753 days | 2% |
| Jeanne Minor | 8/10 | 3754 days | 2% |
| Jared Marshall | 6/10 | 3757 days | 2% |
| Molly Bogeberg | 8/10 | 3758 days | 2% |
| Lucy Murray | 4/10 | 3763 days | 1% |
| Kevin Neill | 3/10 | 3763 days | 1% |
| Sheila Palmer | 3/10 | 3763 days | 1% |
| Lena Förtsch | 10/10 | 3763 days | 2% |
| jay gilligan | 1/10 | 3763 days | 1% |
| Leigh B. | 1/10 | 3763 days | 1% |
| Tarrad | 4/10 | 3772 days | 1% |
| Eileen Klinkmuller | 5/10 | 3774 days | 1% |
| Debra Adams | 9/10 | 3792 days | 2% |
| sam k | 1/10 | 3792 days | 1% |
| Timea Bagosi | 9/10 | 3792 days | 2% |
| Fabian Kukla | 9/10 | 3808 days | 2% |
| Iris Kerbler | 7/10 | 3808 days | 2% |
| Gregory | 9/10 | 3810 days | 2% |
| Anais Touri | 9/10 | 3812 days | 2% |
| Nina Kletner | 8/10 | 3814 days | 2% |
| Jonas Hoerning | 3/10 | 3815 days | 1% |
| Vanesha Patel | 6/10 | 3816 days | 2% |
| sebastian engstrom | 9/10 | 3823 days | 2% |
| eric amiel | 8/10 | 3823 days | 2% |
| claire | 7/10 | 3823 days | 2% |
| Nicolas Fernandez | 8/10 | 3823 days | 2% |
| Michal Trubac | 9/10 | 3823 days | 2% |
| Andrew Bird | 8/10 | 3823 days | 2% |
| taylah fogden | 4/10 | 3823 days | 1% |
| Tzimas S | 2/10 | 3823 days | 1% |
| Sylvain Blanchet | 9/10 | 3823 days | 2% |
| Maren Z | 5/10 | 3823 days | 2% |
| Hanna Ala | 6/10 | 3823 days | 2% |
| Peter Lothian | 1/10 | 3823 days | 1% |
| Caroline Hopkinson | 10/10 | 3823 days | 2% |
| Jane Desbarats | 8/10 | 3823 days | 2% |
| erik Hulleman | 9/10 | 3824 days | 2% |
| Eric Fan | 9/10 | 3824 days | 2% |
| caroline dutchie | 9/10 | 3824 days | 2% |
| Dee Vaughan | 8/10 | 3824 days | 2% |
| lallemand catherine | 8/10 | 3824 days | 2% |
| Cesar Juan | 7/10 | 3824 days | 2% |
| judith lauter | 7/10 | 3824 days | 2% |
| Cristina Yoder | 8/10 | 3824 days | 2% |
| Ulrike Filp | 7/10 | 3824 days | 2% |
| Stephanie Levins | 4/10 | 3824 days | 1% |
| Steven Hernandez | 1/10 | 3824 days | 1% |
| Hendrik Jelsma | 8/10 | 3824 days | 2% |
| Diego Pablos | 7/10 | 3843 days | 2% |
| Hannah Fidora | 7/10 | 3851 days | 2% |
| Kristel Pretorius | 7/10 | 3854 days | 2% |
| Piet Juerging | 9/10 | 3854 days | 2% |
| Laure Fontaine Garant | 8/10 | 3854 days | 2% |
| James Chandler | 8/10 | 3854 days | 2% |
| victor Antonelli | 8/10 | 3854 days | 2% |
| katrine thomsen | 8/10 | 3854 days | 2% |
| Thijs Nijsink | 8/10 | 3854 days | 2% |
| Shohei Nomura | 8/10 | 3854 days | 2% |
| Anssens Weber Florie Brian | 8/10 | 3854 days | 2% |
| Chris Coon | 10/10 | 3854 days | 2% |
| Jason Barton | 9/10 | 3854 days | 2% |
| Hilmar Lehnert | 8/10 | 3854 days | 2% |
| mick ay | 1/10 | 3855 days | 1% |
| Christopher | 2/10 | 3855 days | 1% |
| Elizabeth Nash | 6/10 | 3856 days | 1% |
| Paul McDermott | 7/10 | 3857 days | 2% |
| Amanda Kuen | 3/10 | 3884 days | 1% |
| Loz Capanna | 1/10 | 3885 days | 1% |
| Kris Castricum | 1/10 | 3885 days | 1% |
| James kneup | 1/10 | 3916 days | 1% |
| Chris Otjes | 8/10 | 3976 days | 1% |
| DreamOn | 8/10 | 4098 days | 1% |
| Rebecca Duncan | 1/10 | 4129 days | 0% |
| Marie Rose | 8/10 | 4129 days | 1% |
| Nina Müller | 1/10 | 4145 days | 0% |
| Carmen Vulink | 1/10 | 4157 days | 0% |
| L P | 7/10 | 4188 days | 1% |
| jgua001 | 1/10 | 4189 days | 0% |
| Kilian Vos | 8/10 | 4205 days | 0% |
| Antoine Lerin | 8/10 | 4212 days | 0% |
| Inge van Noorf | 6/10 | 4217 days | 0% |
| Tamsin Davis | 2/10 | 4219 days | 0% |
| MyName isPrivate | 1/10 | 4219 days | 0% |
| Old Pugh | 7/10 | 4219 days | 0% |
| Lukas, Anne and Malte | 7/10 | 4221 days | 0% |
| Sarah Healey | 1/10 | 4464 days | 1% |
| Cecilia Anderson | 6/10 | 4466 days | 1% |
| Claudia Hillebrand | 4/10 | 4468 days | 1% |
| Penny Lee | 6/10 | 4468 days | 1% |
| Catherine Schlachter | 8/10 | 4470 days | 2% |
| Helen Olsson | 8/10 | 4471 days | 2% |
| Audrey Le Bourthe | 4/10 | 4473 days | 1% |
| Josefin Lind | 7/10 | 4474 days | 2% |
| Herman Holmgist | 7/10 | 4474 days | 2% |
| malkav2024 | 1/10 | 4495 days | 1% |
| Daniel Robledo | 7/10 | 4496 days | 2% |
| Helen McKevitt | 9/10 | 4501 days | 2% |
| Andrew Magill | 8/10 | 4501 days | 2% |
| Ruth Watkin | 9/10 | 4519 days | 2% |
| Lisbeth Sorum | 9/10 | 4530 days | 2% |
| Cameron Tarbotton | 9/10 | 4530 days | 2% |
| Richard van den Bosch | 6/10 | 4539 days | 1% |
| Ina Daubenbuechel | 6/10 | 4539 days | 1% |
| Stripeyfish | 10/10 | 4554 days | 2% |
| François Munoz | 1/10 | 4554 days | 1% |
| Astrid Van Der Laan | 3/10 | 4554 days | 1% |
| Moulou Ludonvic | 6/10 | 4559 days | 1% |
| Elisabeth Boulier | 6/10 | 4559 days | 1% |
| Charles Stafford | 1/10 | 4585 days | 1% |
| Lucien GENTIL | 1/10 | 4646 days | 1% |
| Tania Hinton | 9/10 | 4646 days | 2% |
| traveller26 | 1/10 | 4646 days | 1% |
| Anton Thisted | 7/10 | 4827 days | 2% |
| Josefine Sjodin | 7/10 | 4827 days | 2% |
| Katie Fleck | 7/10 | 4827 days | 2% |
| Hans-Juergen Baumgart | 9/10 | 4829 days | 2% |
| Stefanie Menz | 5/10 | 4847 days | 1% |
| Peer Krumrey | 4/10 | 4847 days | 1% |
| Sarah Horn | 10/10 | 4848 days | 2% |
| Sebastian Russell-Smits | 10/10 | 4848 days | 2% |
| Ali S | 4/10 | 4860 days | 1% |
| Jazpaul | 8/10 | 4860 days | 2% |
| Malgorzata | 6/10 | 4864 days | 1% |
| Michal | 6/10 | 4864 days | 1% |
| Przemystaw Tymizyszyn | 6/10 | 4864 days | 1% |
| jmano | 9/10 | 4888 days | 2% |
| Sports_Cotton | 9/10 | 4888 days | 2% |
| Steve Jackson | 1/10 | 4888 days | 1% |
| Karl Schendel | 9/10 | 4888 days | 2% |
| S Curry | 10/10 | 4888 days | 2% |
| David Frankl | 9/10 | 4888 days | 2% |
| Thommy S | 10/10 | 4888 days | 2% |
| Tanja and Pascal | 6/10 | 4890 days | 1% |
| LisaTe | 1/10 | 4919 days | 1% |
| Jeroen de Vroome | 1/10 | 4919 days | 1% |
| Dennis Post | 10/10 | 4919 days | 2% |
| Graeme | 8/10 | 4919 days | 2% |
| Mark and Eefie | 6/10 | 4935 days | 1% |
| Kevin Blom | 9/10 | 4954 days | 2% |
| unlucky | 2/10 | 4980 days | 1% |
| Natalie C. | 10/10 | 4980 days | 2% |
| trevrobinson | 10/10 | 5011 days | 2% |
| jonoslade | 10/10 | 5011 days | 2% |
| Chris Gale | 9/10 | 5041 days | 2% |
| hugginalan | 2/10 | 5194 days | 1% |
| Xanadu | 7/10 | 5194 days | 2% |
| Steffien | 9/10 | 5194 days | 2% |
| Ali Hendry | 8/10 | 5206 days | 2% |
| M Theunissen | 7/10 | 5208 days | 2% |
| Heiner Reinecke | 6/10 | 5217 days | 1% |
| travelling_solo | 8/10 | 5225 days | 2% |
| Elaine | 3/10 | 5235 days | 1% |
| Dominik Langenegger | 9/10 | 5236 days | 2% |
| Inge Davbbert | 9/10 | 5237 days | 2% |
| Peter Putz | 1/10 | 5239 days | 0% |
| Simon Fry | 6/10 | 5239 days | 1% |
| Villa | 5/10 | 5239 days | 1% |
| Marilyn Mobley | 3/10 | 5240 days | 1% |
| Diana Allan | 7/10 | 5241 days | 2% |
| Liz Stokes | 6/10 | 5241 days | 1% |
| Saskia Brown | 7/10 | 5251 days | 2% |
| katiestone | 10/10 | 5254 days | 2% |
| Laura Smith | 5/10 | 5267 days | 1% |
| Graines | 2/10 | 5285 days | 1% |
| Posse | 1/10 | 5285 days | 1% |
| Bren | 8/10 | 5285 days | 2% |
| Peter | 9/10 | 5285 days | 2% |
| Robin & Sandra Dijke | 8/10 | 5325 days | 2% |
| jule | 10/10 | 5346 days | 2% |
| Patricia French | 4/10 | 5550 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 5577 days | 2% |
| Phil Cowlard | 6/10 | 5583 days | 1% |
| Douglas & Alison Mark | 4/10 | 5587 days | 1% |
| Manuela Manns | 4/10 | 5604 days | 1% |
| Masanobu81 | 10/10 | 5619 days | 2% |
| Jem | 9/10 | 5619 days | 2% |
| Ashley Arnold | 7/10 | 5960 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lucky Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.60% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 119 days. The Lucky Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lucky Rentals experience has been adjusted for 150 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 147 | -1.57% |
| 148 | -1.58% |
| 149 | -1.59% |
| 150 | -1.60% |
| 151 | -1.62% |
| 152 | -1.63% |
| 153 | -1.64% |
| … | … |
Balancing Adjustment
23.94% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
68%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.