Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lucky Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lucky Rentals
Valid Reviews
334 Valid Reviews
The Lucky Rentals experience has a total of 356 reviews. There are 334 valid reviews that are included when calculating the ranking score and 22 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 334 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 24 |
|
7% |
| 9/10 | 40 |
|
12% |
| 8/10 | 53 |
|
16% |
| 7/10 | 34 |
|
10% |
| 6/10 | 24 |
|
7% |
| 5/10 | 9 |
|
3% |
| 4/10 | 20 |
|
6% |
| 3/10 | 15 |
|
4% |
| 2/10 | 18 |
|
5% |
| 1/10 | 97 |
|
29% |
51.17% Average
The raw data average (mean) for all the Lucky Rentals valid reviews is 51.17% and is based on 334 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
101 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 334 valid reviews, the experience has 101 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 101 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
2% |
| 9/10 | 14 |
|
14% |
| 8/10 | 20 |
|
20% |
| 7/10 | 19 |
|
19% |
| 6/10 | 21 |
|
21% |
| 5/10 | 6 |
|
6% |
| 4/10 | 11 |
|
11% |
| 3/10 | 5 |
|
5% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
65.15% Average
The raw data average (mean) for all the Lucky Rentals face-to-face reviews is 65.15% and is based on 101 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
53.69%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Patrick | 1/10 | 49 days | 72% |
| Sam | 1/10 | 80 days | 71% |
| Chloe | 2/10 | 506 days | 69% |
| Mike Orme | 1/10 | 567 days | 59% |
| Jessica White | 10/10 | 872 days | 100% |
| Tracey | 8/10 | 1055 days | 67% |
| Lucas | 10/10 | 1114 days | 60% |
| Dave | 1/10 | 2181 days | 3% |
| Tuomas Saarela | 7/10 | 2209 days | 7% |
| Joseph | 3/10 | 2209 days | 4% |
| Andreas | 1/10 | 2210 days | 3% |
| D.G | 1/10 | 2210 days | 3% |
| jean pierre demange | 1/10 | 2210 days | 3% |
| Cindy | 1/10 | 2210 days | 3% |
| Sarah Plack | 1/10 | 2241 days | 3% |
| Debbie O'B | 1/10 | 2271 days | 3% |
| Tim | 1/10 | 2272 days | 3% |
| milton job | 1/10 | 2272 days | 3% |
| keke | 1/10 | 2272 days | 3% |
| Major big bear | 9/10 | 2272 days | 7% |
| Your neighbour | 1/10 | 2272 days | 3% |
| William Watson | 8/10 | 2301 days | 7% |
| Emily Payne | 3/10 | 2301 days | 4% |
| Tobias | 1/10 | 2302 days | 3% |
| Jesica Dalesio | 1/10 | 2302 days | 3% |
| DS | 1/10 | 2455 days | 3% |
| Anthony Haw | 3/10 | 2516 days | 4% |
| Edward Karr | 8/10 | 2546 days | 6% |
| N. van Wijk | 1/10 | 2547 days | 3% |
| Mmmm | 1/10 | 2575 days | 3% |
| Suzanne Lara BABER | 1/10 | 2575 days | 3% |
| Brian | 1/10 | 2575 days | 3% |
| Michelle and Tony | 4/10 | 2575 days | 4% |
| S Houston | 10/10 | 2575 days | 6% |
| Darren Navan | 5/10 | 2605 days | 5% |
| Pippa | 8/10 | 2605 days | 6% |
| Mark | 1/10 | 2606 days | 2% |
| Bill Brennan | 1/10 | 2606 days | 2% |
| Jane Doe | 1/10 | 2606 days | 2% |
| Lucky driver | 2/10 | 2606 days | 3% |
| AS | 8/10 | 2606 days | 6% |
| FAYCAL DRAOU | 2/10 | 2606 days | 3% |
| Dave & Marilyn Milton | 9/10 | 2606 days | 6% |
| Geoffrey | 1/10 | 2606 days | 2% |
| Barbara | 1/10 | 2606 days | 2% |
| Yassine Ftouh | 1/10 | 2636 days | 2% |
| Megan | 1/10 | 2637 days | 2% |
| Steph Louise | 8/10 | 2637 days | 6% |
| Paulie | 10/10 | 2637 days | 6% |
| Marc | 1/10 | 2637 days | 2% |
| Claire Hill | 1/10 | 2637 days | 2% |
| Rebecca | 1/10 | 2637 days | 2% |
| Tom | 9/10 | 2637 days | 6% |
| Raquel | 1/10 | 2637 days | 2% |
| Armin | 1/10 | 2637 days | 2% |
| Mel | 6/10 | 2637 days | 5% |
| Matt Fall | 5/10 | 2637 days | 5% |
| Sophie Gingras | 7/10 | 2666 days | 6% |
| Brad McLeay | 1/10 | 2666 days | 2% |
| Pas | 1/10 | 2667 days | 2% |
| Bad day | 1/10 | 2667 days | 2% |
| Sarah | 1/10 | 2667 days | 2% |
| Mary Panko | 1/10 | 2667 days | 2% |
| Leon S | 2/10 | 2667 days | 3% |
| Mina | 3/10 | 2667 days | 3% |
| Nick | 2/10 | 2667 days | 3% |
| Jon | 1/10 | 2667 days | 2% |
| Sam | 1/10 | 2667 days | 2% |
| Jan Kruger | 1/10 | 2698 days | 2% |
| Claudia | 10/10 | 2698 days | 6% |
| Lauren | 1/10 | 2698 days | 2% |
| Cat | 7/10 | 2698 days | 5% |
| 5 guys in a van | 9/10 | 2698 days | 6% |
| Magnus | 1/10 | 2759 days | 2% |
| Clare | 1/10 | 2759 days | 2% |
| Louis | 7/10 | 2790 days | 5% |
| Laura | 1/10 | 2851 days | 2% |
| Liliana Rosa | 1/10 | 2881 days | 2% |
| Mark Lindeman | 4/10 | 2911 days | 3% |
| Andrew Miller | 7/10 | 2911 days | 5% |
| Turner | 1/10 | 2912 days | 2% |
| Claire | 2/10 | 2912 days | 2% |
| Laura M | 1/10 | 2912 days | 2% |
| Talia marie | 2/10 | 2912 days | 2% |
| Jean-Noel PONZEVERA | 8/10 | 2912 days | 5% |
| Tania Green | 1/10 | 2912 days | 2% |
| Shane O'Connor | 1/10 | 2970 days | 2% |
| alyssa perkins | 10/10 | 2970 days | 5% |
| Lukas Peter | 8/10 | 2970 days | 5% |
| Robert Meerbach | 2/10 | 2970 days | 2% |
| Shelley Haslett | 1/10 | 2970 days | 2% |
| Emma Schenck | 1/10 | 2970 days | 2% |
| Williams | 3/10 | 2971 days | 3% |
| Julien C | 1/10 | 2971 days | 2% |
| Julie Buck | 2/10 | 3001 days | 2% |
| Michael Holm | 9/10 | 3027 days | 4% |
| Lizzy van den Boomen | 10/10 | 3031 days | 5% |
| Blablabla | 1/10 | 3031 days | 2% |
| Tom Bennett | 8/10 | 3037 days | 4% |
| Jacob Thomas | 1/10 | 3062 days | 2% |
| Tori Nonchippedwindshield | 1/10 | 3062 days | 2% |
| sara | 1/10 | 3062 days | 2% |
| Le grand Gaultier | 1/10 | 3062 days | 2% |
| Mathias Mouridsen | 10/10 | 3092 days | 4% |
| Kyle Peter | 9/10 | 3123 days | 4% |
| Troy Hill | 1/10 | 3245 days | 2% |
| Irene Ruiz | 1/10 | 3245 days | 2% |
| Alex Conejo | 1/10 | 3245 days | 2% |
| Cherie and Dan | 6/10 | 3252 days | 3% |
| Sabine Gauss | 3/10 | 3270 days | 2% |
| Dianne Farrell | 1/10 | 3276 days | 2% |
| Vivi | 6/10 | 3276 days | 3% |
| Kate and Dom | 3/10 | 3286 days | 2% |
| Pierre Kaklamanos | 2/10 | 3304 days | 2% |
| Emma Syler | 7/10 | 3304 days | 3% |
| Steve Osborne | 1/10 | 3304 days | 2% |
| Steven Pym | 7/10 | 3304 days | 3% |
| joan coutts | 8/10 | 3304 days | 4% |
| Henna | 7/10 | 3307 days | 3% |
| Taylor Doolittle | 2/10 | 3313 days | 1% |
| Katherine Foxston | 1/10 | 3335 days | 1% |
| Samira Meyer | 1/10 | 3335 days | 1% |
| Kim Reid | 3/10 | 3335 days | 2% |
| CCBC | 2/10 | 3335 days | 2% |
| Takeme | 10/10 | 3335 days | 4% |
| Lichun Lu | 1/10 | 3335 days | 1% |
| Marvin Clark | 4/10 | 3335 days | 2% |
| Charlotte Stone | 9/10 | 3335 days | 4% |
| Andrew Sargent | 4/10 | 3335 days | 2% |
| Loic Besson | 4/10 | 3349 days | 2% |
| Filipe Santos | 8/10 | 3356 days | 3% |
| Annina B | 8/10 | 3356 days | 3% |
| Joan Arnau Bataller | 1/10 | 3366 days | 1% |
| tom | 1/10 | 3366 days | 1% |
| Josh Lesley-Smith | 9/10 | 3373 days | 3% |
| Mona Uttendorf | 6/10 | 3374 days | 3% |
| Jakob Lovdahl | 5/10 | 3382 days | 2% |
| Connie Geiger | 4/10 | 3396 days | 2% |
| alex llano | 4/10 | 3396 days | 2% |
| Robert | 1/10 | 3396 days | 1% |
| Nickolas Jonkergouw | 9/10 | 3398 days | 3% |
| Laura Leoekloek | 8/10 | 3399 days | 3% |
| Viki Kent | 9/10 | 3402 days | 3% |
| Ross D | 8/10 | 3402 days | 3% |
| Austin Jurgensmeyer | 8/10 | 3404 days | 3% |
| Sophia Satter | 5/10 | 3409 days | 2% |
| Noel Jacobs | 4/10 | 3410 days | 2% |
| ailsa | 1/10 | 3427 days | 1% |
| Marc July | 1/10 | 3549 days | 1% |
| Timothy Delaney | 4/10 | 3571 days | 2% |
| MARTIN Vincent | 1/10 | 3611 days | 1% |
| Chadd Holland | 8/10 | 3613 days | 3% |
| Alison Seidl | 7/10 | 3622 days | 2% |
| Katie Griffiths | 8/10 | 3624 days | 2% |
| Chris Spratt | 8/10 | 3624 days | 2% |
| Jana B | 8/10 | 3628 days | 2% |
| Lisa Fenzl | 7/10 | 3630 days | 2% |
| Heidi et Mat | 7/10 | 3631 days | 2% |
| Jeanne Minor | 8/10 | 3632 days | 2% |
| Jared Marshall | 6/10 | 3635 days | 2% |
| Molly Bogeberg | 8/10 | 3636 days | 2% |
| Lucy Murray | 4/10 | 3641 days | 1% |
| Kevin Neill | 3/10 | 3641 days | 1% |
| Sheila Palmer | 3/10 | 3641 days | 1% |
| Lena Förtsch | 10/10 | 3641 days | 3% |
| jay gilligan | 1/10 | 3641 days | 1% |
| Leigh B. | 1/10 | 3641 days | 1% |
| Tarrad | 4/10 | 3650 days | 1% |
| Eileen Klinkmuller | 5/10 | 3652 days | 2% |
| Debra Adams | 9/10 | 3670 days | 2% |
| sam k | 1/10 | 3670 days | 1% |
| Timea Bagosi | 9/10 | 3670 days | 2% |
| Fabian Kukla | 9/10 | 3686 days | 2% |
| Iris Kerbler | 7/10 | 3686 days | 2% |
| Gregory | 9/10 | 3688 days | 2% |
| Anais Touri | 9/10 | 3690 days | 2% |
| Nina Kletner | 8/10 | 3692 days | 2% |
| Jonas Hoerning | 3/10 | 3693 days | 1% |
| Vanesha Patel | 6/10 | 3694 days | 2% |
| sebastian engstrom | 9/10 | 3701 days | 2% |
| eric amiel | 8/10 | 3701 days | 2% |
| claire | 7/10 | 3701 days | 2% |
| Nicolas Fernandez | 8/10 | 3701 days | 2% |
| Michal Trubac | 9/10 | 3701 days | 2% |
| Andrew Bird | 8/10 | 3701 days | 2% |
| taylah fogden | 4/10 | 3701 days | 2% |
| Tzimas S | 2/10 | 3701 days | 1% |
| Sylvain Blanchet | 9/10 | 3701 days | 2% |
| Maren Z | 5/10 | 3701 days | 2% |
| Hanna Ala | 6/10 | 3701 days | 2% |
| Peter Lothian | 1/10 | 3701 days | 1% |
| Caroline Hopkinson | 10/10 | 3701 days | 2% |
| Jane Desbarats | 8/10 | 3701 days | 2% |
| erik Hulleman | 9/10 | 3702 days | 2% |
| Eric Fan | 9/10 | 3702 days | 2% |
| caroline dutchie | 9/10 | 3702 days | 2% |
| Dee Vaughan | 8/10 | 3702 days | 2% |
| lallemand catherine | 8/10 | 3702 days | 2% |
| Cesar Juan | 7/10 | 3702 days | 2% |
| judith lauter | 7/10 | 3702 days | 2% |
| Cristina Yoder | 8/10 | 3702 days | 2% |
| Ulrike Filp | 7/10 | 3702 days | 2% |
| Stephanie Levins | 4/10 | 3702 days | 2% |
| Steven Hernandez | 1/10 | 3702 days | 1% |
| Hendrik Jelsma | 8/10 | 3702 days | 2% |
| Diego Pablos | 7/10 | 3721 days | 2% |
| Hannah Fidora | 7/10 | 3729 days | 2% |
| Kristel Pretorius | 7/10 | 3732 days | 2% |
| Piet Juerging | 9/10 | 3732 days | 2% |
| Laure Fontaine Garant | 8/10 | 3732 days | 2% |
| James Chandler | 8/10 | 3732 days | 2% |
| victor Antonelli | 8/10 | 3732 days | 2% |
| katrine thomsen | 8/10 | 3732 days | 2% |
| Thijs Nijsink | 8/10 | 3732 days | 2% |
| Shohei Nomura | 8/10 | 3732 days | 2% |
| Anssens Weber Florie Brian | 8/10 | 3732 days | 2% |
| Chris Coon | 10/10 | 3732 days | 2% |
| Jason Barton | 9/10 | 3732 days | 2% |
| Hilmar Lehnert | 8/10 | 3732 days | 2% |
| mick ay | 1/10 | 3733 days | 1% |
| Christopher | 2/10 | 3733 days | 1% |
| Elizabeth Nash | 6/10 | 3734 days | 2% |
| Paul McDermott | 7/10 | 3735 days | 2% |
| Amanda Kuen | 3/10 | 3762 days | 1% |
| Loz Capanna | 1/10 | 3763 days | 1% |
| Kris Castricum | 1/10 | 3763 days | 1% |
| James kneup | 1/10 | 3794 days | 1% |
| Chris Otjes | 8/10 | 3854 days | 2% |
| DreamOn | 8/10 | 3976 days | 1% |
| Rebecca Duncan | 1/10 | 4007 days | 1% |
| Marie Rose | 8/10 | 4007 days | 1% |
| Nina Müller | 1/10 | 4023 days | 0% |
| Carmen Vulink | 1/10 | 4035 days | 0% |
| L P | 7/10 | 4066 days | 1% |
| jgua001 | 1/10 | 4067 days | 0% |
| Kilian Vos | 8/10 | 4083 days | 1% |
| Antoine Lerin | 8/10 | 4090 days | 1% |
| Inge van Noorf | 6/10 | 4095 days | 1% |
| Tamsin Davis | 2/10 | 4097 days | 0% |
| MyName isPrivate | 1/10 | 4097 days | 0% |
| Old Pugh | 7/10 | 4097 days | 1% |
| Lukas, Anne and Malte | 7/10 | 4099 days | 1% |
| Sarah Healey | 1/10 | 4342 days | 0% |
| Cecilia Anderson | 6/10 | 4344 days | 0% |
| Claudia Hillebrand | 4/10 | 4346 days | 0% |
| Penny Lee | 6/10 | 4346 days | 0% |
| Catherine Schlachter | 8/10 | 4348 days | 0% |
| Helen Olsson | 8/10 | 4349 days | 0% |
| Audrey Le Bourthe | 4/10 | 4351 days | 0% |
| Josefin Lind | 7/10 | 4352 days | 0% |
| Herman Holmgist | 7/10 | 4352 days | 0% |
| malkav2024 | 1/10 | 4373 days | 0% |
| Daniel Robledo | 7/10 | 4374 days | 0% |
| Helen McKevitt | 9/10 | 4379 days | 0% |
| Andrew Magill | 8/10 | 4379 days | 0% |
| Ruth Watkin | 9/10 | 4397 days | 2% |
| Lisbeth Sorum | 9/10 | 4408 days | 2% |
| Cameron Tarbotton | 9/10 | 4408 days | 2% |
| Richard van den Bosch | 6/10 | 4417 days | 1% |
| Ina Daubenbuechel | 6/10 | 4417 days | 1% |
| Stripeyfish | 10/10 | 4432 days | 2% |
| François Munoz | 1/10 | 4432 days | 1% |
| Astrid Van Der Laan | 3/10 | 4432 days | 1% |
| Moulou Ludonvic | 6/10 | 4437 days | 1% |
| Elisabeth Boulier | 6/10 | 4437 days | 1% |
| Charles Stafford | 1/10 | 4463 days | 1% |
| Lucien GENTIL | 1/10 | 4524 days | 1% |
| Tania Hinton | 9/10 | 4524 days | 2% |
| traveller26 | 1/10 | 4524 days | 1% |
| Anton Thisted | 7/10 | 4705 days | 1% |
| Josefine Sjodin | 7/10 | 4705 days | 1% |
| Katie Fleck | 7/10 | 4705 days | 1% |
| Hans-Juergen Baumgart | 9/10 | 4707 days | 2% |
| Stefanie Menz | 5/10 | 4725 days | 1% |
| Peer Krumrey | 4/10 | 4725 days | 1% |
| Sarah Horn | 10/10 | 4726 days | 2% |
| Sebastian Russell-Smits | 10/10 | 4726 days | 2% |
| Ali S | 4/10 | 4738 days | 1% |
| Jazpaul | 8/10 | 4738 days | 2% |
| Malgorzata | 6/10 | 4742 days | 1% |
| Michal | 6/10 | 4742 days | 1% |
| Przemystaw Tymizyszyn | 6/10 | 4742 days | 1% |
| jmano | 9/10 | 4766 days | 2% |
| Sports_Cotton | 9/10 | 4766 days | 2% |
| Steve Jackson | 1/10 | 4766 days | 1% |
| Karl Schendel | 9/10 | 4766 days | 2% |
| S Curry | 10/10 | 4766 days | 2% |
| David Frankl | 9/10 | 4766 days | 2% |
| Thommy S | 10/10 | 4766 days | 2% |
| Tanja and Pascal | 6/10 | 4768 days | 1% |
| LisaTe | 1/10 | 4797 days | 1% |
| Jeroen de Vroome | 1/10 | 4797 days | 1% |
| Dennis Post | 10/10 | 4797 days | 2% |
| Graeme | 8/10 | 4797 days | 2% |
| Mark and Eefie | 6/10 | 4813 days | 1% |
| Kevin Blom | 9/10 | 4832 days | 2% |
| unlucky | 2/10 | 4858 days | 1% |
| Natalie C. | 10/10 | 4858 days | 2% |
| trevrobinson | 10/10 | 4889 days | 2% |
| jonoslade | 10/10 | 4889 days | 2% |
| Chris Gale | 9/10 | 4919 days | 2% |
| hugginalan | 2/10 | 5072 days | 1% |
| Xanadu | 7/10 | 5072 days | 2% |
| Steffien | 9/10 | 5072 days | 2% |
| Ali Hendry | 8/10 | 5084 days | 2% |
| M Theunissen | 7/10 | 5086 days | 1% |
| Heiner Reinecke | 6/10 | 5095 days | 1% |
| travelling_solo | 8/10 | 5103 days | 2% |
| Elaine | 3/10 | 5113 days | 1% |
| Dominik Langenegger | 9/10 | 5114 days | 2% |
| Inge Davbbert | 9/10 | 5115 days | 2% |
| Peter Putz | 1/10 | 5117 days | 1% |
| Simon Fry | 6/10 | 5117 days | 1% |
| Villa | 5/10 | 5117 days | 1% |
| Marilyn Mobley | 3/10 | 5118 days | 1% |
| Diana Allan | 7/10 | 5119 days | 1% |
| Liz Stokes | 6/10 | 5119 days | 1% |
| Saskia Brown | 7/10 | 5129 days | 1% |
| katiestone | 10/10 | 5132 days | 2% |
| Laura Smith | 5/10 | 5145 days | 1% |
| Graines | 2/10 | 5163 days | 1% |
| Posse | 1/10 | 5163 days | 1% |
| Bren | 8/10 | 5163 days | 2% |
| Peter | 9/10 | 5163 days | 2% |
| Robin & Sandra Dijke | 8/10 | 5203 days | 2% |
| jule | 10/10 | 5224 days | 2% |
| Patricia French | 4/10 | 5428 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 5455 days | 2% |
| Phil Cowlard | 6/10 | 5461 days | 1% |
| Douglas & Alison Mark | 4/10 | 5465 days | 1% |
| Manuela Manns | 4/10 | 5482 days | 1% |
| Masanobu81 | 10/10 | 5497 days | 2% |
| Jem | 9/10 | 5497 days | 2% |
| Ashley Arnold | 7/10 | 5838 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lucky Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.08% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 53 days. The Lucky Rentals experience has 2 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lucky Rentals experience has been adjusted for 28 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 25 | -0.52% |
| 26 | -0.54% |
| 27 | -0.56% |
| 28 | -0.58% |
| 29 | -0.60% |
| 30 | -0.62% |
| 31 | -0.64% |
| … | … |
Balancing Adjustment
20.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
69%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.