88 Rankers Reviews
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Showing 8 reviews of 88.
We are dissatisfied with the service, they could not offer what they had promised and what we paid for.
- We rented the Seeker (largest and most luxurious model), but this model was not operating due to a defect. They knew this on forehand, but they decided not to inform us before our arrival
- They gave us a Explorer (downgrade) and said we should be happy, as they provided a campervan with the same comfort (definitely not!). The explorer is smaller and is missing the comfortable extras such as awning, XL size fridge/freezer and solar...)
- We received a refund, but this was only NZ $ 25, - (€ 14.70) per day (we travelled 25 days) on a total amount of NZ $ 10.450 (€ 6145, -). The prices are not transparent, so we had to trust them that the difference in price between the Seeker and Explorer is indeed NZ $ 25, - per day.......
- No compensation provided for the inconvenience and the comfort we have missed during our trip
Bay of Islands Campervans responds:
Thank you for this review. We are happy to read that you talk with praise about us and the preliminary phase, but above all: having a comfortable camper holiday in a great Explorer!
A day and a half before transfer, when you probably just got on the plane, we were confronted with a crucial, mechanical error. Of your reserved, just two-year young Seeker motorhome, the acceleration machine had stopped. Not even 52,000 KM on the counter. So rare that the necessary parts were not even in NZ. No lack of maintenance, planning or wear and tear, absolute force majeure!
It is precisely as a small-scale company that we have taken more than our responsibility in this exceptional situation.
By acting quickly, being personally present in Christchurch (our office is 1300 km away) we have done our utmost to ensure that you can enjoy your planned holiday from the first to the last minute.
Due to the delivery time on parts and the holidays, it was unfortunately not even possible to exchange the camper somewhere on location after repairs, as we have also offered.
Yes, the Seeker camper is bigger and has a larger fridge, awning and solar panel, otherwise it is completely the same. At the end of the holiday, in Auckland, Andries praised the comfort of the Explorer, and said that the only thing he had missed was a corkscrew.
Just like Maaike and Andries, we find it really annoying that, due to force majeure (for the first time in 8 years), we could not deliver the booked model. We have repeatedly offered our sincere apologies for this.
The extra costs incurred for the ferry, plus the price difference between the two models as stated in your offer, were transferred immediately. We therefore believe that there has been no financial loss and do not see why a financial compensation is justified.
By delivering a like you say fine Explorer camper, with the same comfort, we think we have done what we stand for: make your dream vacation to New Zealand an unforgettable experience!
We hired our van from these two wonderful guys who run Bay of Islands Campervans. We travelled for a month all over NZ with not one issue. The van was so perfectly set up with absolutely everything you needed, and was a perfect in-between size for 2 people. The use of space was amazing. We thought the best 2 things were the permanent double bed which was so comfortable and didn't need to be folded up each day, and the 2 front driving seats that swiveled around to form very comfy chairs at night around the table. Also having a Wi-Fi hotspot was great. There were so many great features included in the price which made this company very competitive against larger more impersonal companies.
The communication before, during and after our trip was spot on. Quick responses to all our silly questions. Hire from these guys, because they care so much more about their customers than the big guys.
Bay of Islands Campervans rents a very nice motorhome including WiFi on board and extras such as satellite. Unfortunately ours had two issues in the first week (air con and water). For a very highly ranked company I would have expected more service for time lost. It is not about money but the gesture for losing a day in total for detours and not being self contained for one day.
Our New Zealand experience went from outstanding to incredible as a direct result of our Bay of Islands Campervan! The campervan ran perfect and was in top shape with absolutely no issues. The owners were always available if needed and at the end of our 23 day rental they took us out to dinner to better understand our experience and if there were any potential issues. Over our rental we drove 2150 miles and there was not one issue as a result of how their vans are maintained. I could not be more satisfied with Bay of Islands campervans!
We, a Swiss couple, rented a campervan (model Seeker) from Bay of Island for 26 days in December 2016/January 2017. The campervan was quite luxury and we were very, very content with the campervan. It was much better than expected. It was very new; so new that we hardly dared to touch something at the beginning! The campervan was easy to drive as it was very maneuverable. We also were glad that we have chosen a model with a fix and big bed which we could leave during driving - so we did not need to reinstall every evening. The bed was very comfortable (soft and big). The campervan had a lot of nice extras: tv, camping table and camping chairs and a gas barbecue, wifi, nice and complete kittchen equipment with even real dishes (no plastic!) etc. which we enjoyed a lot - we really "glamped". We are convinced that we have chosen the best available campervan for two persons and we hare happy that we found Bay of Island Campervans!
The handover at the beginning and the end of the rental in Christcurch was a bit strange. There was a very kind older lady; however it appeared that she never was involved in a handedover of a campervan before. She did not really know what to do and what to say. Also when we returned the campervan at the end she said that she did not expected us but only the next day. However there was a very clear handbook in the campervan which explained everything. Also there was the possibility to call the owner of Bay of Island by mobile at any time (which we did not need to do).
Stan van Galen
We hebben voor een klein (Nederlandstalig) bedrijfje gekozen zodat we makkelijk alles konden vragen in het Nederlands. Rob en Nick zijn zeer behulpzaam geweest en de camper was ronduit SCHITTEREND! We zijn heel blij voor een klasse bedrijf gekozen te hebben, zou het iedereen aanraden!
We travelled around New Zealand before a few years ago and had a great time. This time we wanted more service then from the big company last time. We found Bayofislandscampervans on google and after a few days of email contact we booked. A great choice! we got the service we wanted (and expected)
Good quality motorhomes (German made:-), very clean and tidy.
Not sure if we are coming back in a few years but will book with them again.
The campervan we rented was very well equipped with all the amenities needed to make a comfortable home on the road. We were extremely pleased with the personal services provided by Nick and Rob and it was so nice to be able to deal with the owners of the company directly. These gentlemen really go the extra mile to make sure that you have a wonderful experience while visiting their beautiful country.