G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Horahora Domain.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
81 Valid Reviews
The Horahora Domain experience has a total of 81 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 81 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
22% |
| 9/10 | 27 |
|
33% |
| 8/10 | 26 |
|
32% |
| 7/10 | 8 |
|
10% |
| 6/10 | 1 |
|
1% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.17% Average
The raw data average (mean) for all the Horahora Domain valid reviews is 86.17% and is based on 81 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 81 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 2 |
|
50% |
| 8/10 | 2 |
|
50% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Horahora Domain face-to-face reviews is 85.00% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
85.36%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Westysdownunder | 8/10 | 31 days | 100% |
| Kirsty | 8/10 | 151 days | 99% |
| Nicky | 7/10 | 151 days | 94% |
| Laura Knox | 9/10 | 304 days | 96% |
| Marine | 8/10 | 396 days | 91% |
| Josh Harrop | 7/10 | 396 days | 86% |
| Kathy from Australia | 10/10 | 455 days | 90% |
| Hans | 7/10 | 486 days | 82% |
| Chloe | 7/10 | 516 days | 80% |
| Walvins | 9/10 | 547 days | 84% |
| Newcamper | 8/10 | 547 days | 83% |
| Toni | 9/10 | 547 days | 84% |
| Sj | 9/10 | 547 days | 84% |
| EI | 9/10 | 547 days | 84% |
| RedSparr0w | 10/10 | 608 days | 80% |
| cclou | 8/10 | 700 days | 72% |
| PimC | 8/10 | 821 days | 61% |
| Ann | 9/10 | 821 days | 62% |
| Nadja | 10/10 | 821 days | 63% |
| tortuga | 8/10 | 852 days | 58% |
| Joaco periplo | 9/10 | 852 days | 59% |
| Mandy | 10/10 | 852 days | 60% |
| Rich | 9/10 | 852 days | 59% |
| HIMANSHU CHAUDHARY | 9/10 | 1005 days | 44% |
| Max | 9/10 | 1066 days | 38% |
| James | 9/10 | 1066 days | 38% |
| Chloe | 8/10 | 1096 days | 35% |
| Mikaela | 8/10 | 1127 days | 32% |
| Stefany | 10/10 | 1217 days | 26% |
| Jo and Neipa | 9/10 | 1217 days | 26% |
| GRANMA | 8/10 | 1247 days | 24% |
| Archie O. | 10/10 | 1278 days | 22% |
| Tamya Da Silva | 8/10 | 1278 days | 22% |
| Cara Johnston | 9/10 | 1308 days | 20% |
| Richard | 8/10 | 1339 days | 18% |
| Leyna H. | 9/10 | 1431 days | 14% |
| Ashleigh | 10/10 | 1857 days | 5% |
| Rollmaesta | 10/10 | 1885 days | 5% |
| Hamsome | 10/10 | 1947 days | 4% |
| Keith robertson | 8/10 | 1977 days | 4% |
| Karen | 10/10 | 2038 days | 4% |
| DaniZ | 10/10 | 2343 days | 4% |
| Martin Hansen | 7/10 | 2374 days | 3% |
| Mike Sc | 9/10 | 2374 days | 3% |
| Dennis Rijbroek | 9/10 | 2404 days | 3% |
| Julian | 8/10 | 2435 days | 3% |
| Charlotte | 8/10 | 2466 days | 3% |
| Debs | 7/10 | 2466 days | 3% |
| David Hart | 8/10 | 2588 days | 3% |
| Clare & Gerry | 9/10 | 2588 days | 3% |
| Aparna | 9/10 | 2616 days | 3% |
| Matthias | 8/10 | 2616 days | 3% |
| Dirk Taubner | 10/10 | 2678 days | 3% |
| Andy Bond | 9/10 | 2681 days | 3% |
| Edward Lowe | 9/10 | 2739 days | 3% |
| The Weathersons | 8/10 | 2966 days | 1% |
| Tiara Flewelling | 9/10 | 3009 days | 2% |
| Leanne Taylor-Smith | 6/10 | 3031 days | 2% |
| Shawn Hoelsch | 10/10 | 3035 days | 2% |
| Vander Plancke Julien | 8/10 | 3065 days | 2% |
| Victoria Smith | 10/10 | 3163 days | 2% |
| Anita Wilkie | 10/10 | 3376 days | 2% |
| Rebecca Lindsey | 8/10 | 3377 days | 1% |
| Neil Warnock | 9/10 | 3408 days | 1% |
| Heidi Maurice | 9/10 | 3420 days | 1% |
| Daryl and Chris | 10/10 | 3442 days | 1% |
| Alan Eason | 5/10 | 3457 days | 1% |
| Stuart Morgan | 10/10 | 3473 days | 1% |
| Frans Van Schie | 8/10 | 3485 days | 1% |
| Robert Hanbidge | 10/10 | 3485 days | 1% |
| Kimmo Kiiski | 8/10 | 3631 days | 1% |
| Goldfinger | 9/10 | 3652 days | 1% |
| Bridget Brebner | 8/10 | 3718 days | 1% |
| Alison Cary | 9/10 | 3803 days | 1% |
| Andrew Jones | 7/10 | 4049 days | 0% |
| Ed Hill | 8/10 | 4096 days | 0% |
| Manuela | 9/10 | 4135 days | 0% |
| Justin globalgauthiers.blogspot.com | 7/10 | 4383 days | 0% |
| Christina Perez | 9/10 | 4389 days | 0% |
| Konrad Ullmann | 8/10 | 4420 days | 0% |
| N smith | 8/10 | 4687 days | 1% |
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Horahora Domain does not meet the criteria for any of these adjustments to apply.
1.75% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.