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Ranking Score Explained

Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Camperco.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick's avatar

Cymen Crick

Rankers Owner

Camperco

Valid Reviews

322 Valid Reviews

The Camperco experience has a total of 328 reviews. There are 322 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 322 valid reviews:

Rating Count Percentage
10/10 214
66%
9/10 81
25%
8/10 20
6%
7/10 5
2%
6/10 1
0%
5/10 1
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

95.50% Average

The raw data average (mean) for all the Camperco valid reviews is 95.50% and is based on 322 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

9 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 322 valid reviews, the experience has 9 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 9 face-to-face reviews:

Rating Count Percentage
10/10 1
11%
9/10 2
22%
8/10 5
56%
7/10 1
11%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

83.33% Average

The raw data average (mean) for all the Camperco face-to-face reviews is 83.33% and is based on 9 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

97.53%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Thom S 10/10 92 days 100%
Charla Grant 10/10 92 days 100%
Pablo Granados 10/10 123 days 100%
Marie McDonald 10/10 123 days 100%
Sarah 10/10 123 days 100%
Andrew Crutchfield 10/10 153 days 99%
Matthew Maguire 10/10 153 days 99%
Ryan & Shiv 10/10 184 days 99%
Damian Bason 10/10 184 days 99%
Sina & Julius 10/10 214 days 98%
Sue 8/10 367 days 91%
Ana Jauregui 10/10 367 days 93%
Michael Bachner 10/10 398 days 91%
Holly Ramseier 10/10 427 days 90%
Stanislav a Lada 10/10 458 days 88%
Philipp 10/10 458 days 88%
Thomas 10/10 489 days 87%
Arne 10/10 489 days 87%
ingrid oosterhuis 9/10 519 days 84%
Joshua Robinson 10/10 519 days 85%
Anita Laurent 10/10 519 days 85%
Ben G 10/10 519 days 85%
Karl 10/10 519 days 85%
Carol 10/10 580 days 81%
Rahel Herzog 7/10 642 days 72%
Sam 10/10 733 days 70%
Mike Hemmert 10/10 733 days 70%
Adam Bar 10/10 733 days 70%
Alistair Oldham 10/10 764 days 67%
Matt Mead 9/10 792 days 64%
Mickael Courio 10/10 823 days 62%
Karl P 10/10 823 days 62%
Adam Bennett 10/10 854 days 59%
Tammy 10/10 854 days 59%
Irene Chambers 10/10 884 days 56%
Bethany 10/10 915 days 52%
Eshan Mathur 10/10 945 days 49%
Javier 10/10 945 days 49%
Jonas Verreyken 10/10 945 days 49%
Jono 10/10 976 days 46%
Marc Pepin 10/10 976 days 46%
Susan Bruce 9/10 1036 days 40%
Malvina Lola 10/10 1037 days 41%
Tina 10/10 1098 days 35%
Aaron and Sarah Schroder 10/10 1129 days 33%
Marni 10/10 1129 days 33%
Maria Te Huia - Tuwharetoa and my Chaufuer Bibi Tapara - Maniapoto 😊 😊 7/10 1129 days 30%
Mary 8/10 1129 days 32%
Joanna Dibley 10/10 1157 days 31%
Rachel 10/10 1188 days 28%
Jeff 10/10 1188 days 28%
Laura Gonzalez 10/10 1188 days 28%
Jasmin Moffatt 10/10 1188 days 28%
Mike and Sandy King 10/10 1219 days 26%
Steph 10/10 1249 days 24%
Bryanna 10/10 1249 days 24%
Sanel Van der Merwe 9/10 1310 days 20%
Giovanni Corbellini 10/10 1310 days 20%
Rowan Stewart 10/10 1372 days 17%
TJ Dearlove 9/10 1372 days 17%
Alison and Richard 9/10 1402 days 15%
Ali Evans 10/10 1433 days 14%
Wendy Lawrie 8/10 1462 days 12%
Laura Furse 10/10 1463 days 12%
Frederik Wolf 10/10 1494 days 11%
Lowri 10/10 1494 days 11%
Sandy 10/10 1494 days 11%
Annie DeRuyter 10/10 1521 days 10%
Michael McCalib 10/10 1552 days 9%
C & A Betts 10/10 1553 days 9%
Anne Bennett 10/10 1584 days 8%
Sharlene 10/10 1645 days 7%
Tricia 10/10 1675 days 6%
Kevin Cortella 9/10 1675 days 6%
Jane M. 10/10 1675 days 6%
neethu saranghi 10/10 1705 days 6%
Sarah 9/10 1737 days 5%
Anette Oestergaard 8/10 1858 days 5%
Jim Stevens 10/10 1858 days 5%
Kari Cox 10/10 1858 days 5%
Julie Fleming 8/10 1858 days 5%
Christophe Fasbender 10/10 1858 days 5%
Toby Langley 10/10 1859 days 5%
Lotte Oudendijk 10/10 1859 days 5%
Luisa 10/10 1859 days 5%
Remco Dinjens 10/10 1859 days 5%
Viktoria Bestle 10/10 1859 days 5%
Stefan B. 10/10 1859 days 5%
paul white 9/10 1887 days 5%
George Connolly 10/10 1887 days 5%
Eloïse Cook 10/10 1887 days 5%
MARTIN SCOTT 9/10 1887 days 5%
Pam Hommy 9/10 1887 days 5%
Lindsey Cross 10/10 1888 days 5%
Lauren Sylvester 10/10 1888 days 5%
Holland G 10/10 1888 days 5%
Robert Davies 10/10 1888 days 5%
Alice 10/10 1888 days 5%
Pamela Ralph 10/10 1888 days 5%
Gautier PARISON 10/10 1919 days 5%
Marc Wiedmann 10/10 1919 days 5%
JANET BLIGH 10/10 1919 days 5%
lombard benoit 9/10 1919 days 5%
Wren Mahannah 10/10 1919 days 5%
Rowan Vanduren 10/10 1919 days 5%
Elisabeth Durand 10/10 1919 days 5%
Shar Bay 10/10 1950 days 5%
Mike Scanlon 9/10 1979 days 5%
Markus Hauf 10/10 1979 days 5%
Peter Jones 9/10 1980 days 5%
Bart Cuypers 10/10 1980 days 5%
Armand Francois 10/10 1980 days 5%
ELENA SARBONI 10/10 1980 days 5%
Kassandra Stahl 9/10 2010 days 5%
Timon & Gerdi 10/10 2011 days 5%
david spijker 10/10 2041 days 5%
Lisa Toth 10/10 2193 days 4%
Maryanne 10/10 2194 days 4%
Alexander Naumann 8/10 2224 days 4%
bompan sylvie 10/10 2224 days 4%
Matan Sagee 10/10 2225 days 4%
Roch Beaudoin 9/10 2225 days 4%
Charline Bugala 10/10 2225 days 4%
Sophie Velthuis 10/10 2225 days 4%
Lynne 9/10 2225 days 4%
David K 9/10 2225 days 4%
Thi Thien Trang Truong 9/10 2253 days 4%
G&J Thorp 9/10 2253 days 4%
Cindy Hughes 10/10 2253 days 4%
Alan Macklin 9/10 2253 days 4%
Anita Cranwell 9/10 2253 days 4%
Fadi Khalilieh 10/10 2284 days 4%
Men 10/10 2284 days 4%
Chelsea 9/10 2284 days 4%
Michel de Jonge 9/10 2284 days 4%
Julien 10/10 2284 days 4%
Marjolein van den Hombergh 10/10 2284 days 4%
Malcolm Weaver 10/10 2314 days 4%
Dawn Parker 8/10 2314 days 4%
H Verkerk 10/10 2314 days 4%
Matthew 10/10 2315 days 4%
Bram Schouten 10/10 2315 days 4%
anna simpson 10/10 2315 days 4%
Matt Ballard 10/10 2315 days 4%
Hilco de Boer 10/10 2315 days 4%
Fadri 10/10 2315 days 4%
Gary Sawtell 10/10 2315 days 4%
Ruth Seggerson 9/10 2344 days 4%
Ingrid Peters 10/10 2344 days 4%
Charlotte Adams 10/10 2344 days 4%
John MacLeod 9/10 2345 days 4%
Sarah 9/10 2345 days 4%
Marie-Laurence & Gabriel 10/10 2345 days 4%
Philippe Chiasson 9/10 2345 days 4%
Jonah jones 10/10 2345 days 4%
Toni 10/10 2376 days 4%
Sara G 10/10 2376 days 4%
Joern Kamradt 10/10 2559 days 4%
Thomas Görtz 9/10 2559 days 3%
Livia 10/10 2559 days 4%
Richard Cawley 10/10 2559 days 4%
Petr Horak 10/10 2559 days 4%
HARRIETT STRANGER 10/10 2589 days 3%
Caity 10/10 2590 days 3%
Bec 10/10 2590 days 3%
Cyril Gervais 10/10 2590 days 3%
Jenni Pollington 10/10 2617 days 3%
Marliese Cail 5/10 2617 days 3%
Marc Wagemans 9/10 2618 days 3%
BoatnSusy 10/10 2618 days 3%
Mark Newbery 9/10 2648 days 3%
Rocio Delapenna 10/10 2648 days 3%
Greg Molyneux 9/10 2648 days 3%
Matt Goodwin 9/10 2648 days 3%
Vivienne Jenkins 10/10 2648 days 3%
Rebecca Fraser 8/10 2648 days 3%
krystian gruft 9/10 2648 days 3%
Felix Mercier 10/10 2648 days 3%
Megan Roper 10/10 2648 days 3%
Bethan Blackburn & Sam Tucker Harvey 10/10 2649 days 3%
F C 9/10 2679 days 3%
Manuel Fessler 8/10 2680 days 3%
Didi Sung 10/10 2709 days 3%
Matthew Maddern 10/10 2709 days 3%
Andrew Duignan 10/10 2709 days 3%
Chris Stone 9/10 2709 days 3%
Lai Yick 10/10 2710 days 3%
Sarah Plotts 7/10 2740 days 3%
Thuc Do 10/10 2740 days 3%
Gail W 10/10 2741 days 3%
Becky 10/10 2741 days 3%
Megan Bradley 10/10 2832 days 3%
Nicholas Bover 9/10 2923 days 3%
Mark Ashmore 8/10 2937 days 2%
Helen O'Kane 9/10 2954 days 3%
Carolyn Bell 9/10 2954 days 3%
Dave McMullen 10/10 2954 days 3%
dirkydirk 10/10 2954 days 3%
Lauren Hayes 9/10 2954 days 3%
David West 10/10 2954 days 3%
William CS 10/10 2954 days 3%
Lynda Hawryluk 10/10 2955 days 3%
Jonathan Jeacocke 9/10 2982 days 3%
Simon Gibson 9/10 2982 days 3%
Fong Chan Zeuthen 8/10 2982 days 3%
tmo 10/10 2982 days 3%
Car R 9/10 2982 days 3%
Thue Thomasen 8/10 2987 days 2%
Ilona Roeters 9/10 3013 days 3%
KarineL 10/10 3013 days 3%
Lynne 10/10 3013 days 3%
TinaTequila 10/10 3013 days 3%
Eveet De Beleir 8/10 3026 days 2%
Nick 9/10 3044 days 3%
Bob Low 10/10 3044 days 3%
Josh Jaensch 10/10 3044 days 3%
Nolan Townsend 9/10 3068 days 1%
Ivan W. 9/10 3074 days 2%
Brendon Muller 9/10 3074 days 2%
peter rhodes 9/10 3074 days 2%
R K 9/10 3074 days 2%
Boaz Hemmo 10/10 3105 days 2%
Susan and Benjamin Foster 10/10 3135 days 2%
Kel Thomas 10/10 3135 days 2%
Darryl Wright 9/10 3288 days 2%
Diane Lee 8/10 3288 days 2%
Chrissy Gregory 10/10 3288 days 2%
Kathleen Jentsch 10/10 3319 days 2%
Stefanie Kraemer 10/10 3319 days 2%
Christofer Cronholm 9/10 3319 days 2%
Andrew 10/10 3319 days 2%
Stefan 9/10 3319 days 2%
Katrina 10/10 3327 days 1%
karlea mackie 10/10 3348 days 2%
Amy Hopes 10/10 3348 days 2%
Charlotte Leong 9/10 3348 days 2%
Ulli 9/10 3354 days 1%
Ava Segal 7/10 3379 days 2%
Alex Macdonald 9/10 3379 days 2%
Bruce Peat 9/10 3379 days 2%
Charlotte Demasieres 8/10 3380 days 2%
Oliver Mower 10/10 3380 days 2%
Stephan Gerhard 10/10 3380 days 2%
Scott Bremer 9/10 3410 days 2%
Neil Podkowsky 8/10 3410 days 2%
Mel Handford 10/10 3440 days 2%
Sarah 10/10 3440 days 2%
Matthias Jasch 8/10 3441 days 2%
jenny chatterson 9/10 3441 days 2%
Nicola 10/10 3471 days 2%
Melissa Coyle 9/10 3472 days 2%
H Nichols 9/10 3501 days 2%
Giulia Sassu 10/10 3502 days 2%
Sam Greenhill 10/10 3685 days 1%
June Harris 10/10 3713 days 1%
jennifer taylor 10/10 3713 days 1%
Greg Little 7/10 3734 days 1%
espitalier anne 9/10 3744 days 1%
Steve K 10/10 3744 days 1%
James Brewer 9/10 3744 days 1%
Flora Pense 10/10 3744 days 1%
Jonathan G 10/10 3805 days 1%
Ruth Mundy 10/10 3866 days 1%
Macha Laurent Macha Laurent 9/10 3866 days 1%
Mal B 10/10 3898 days 1%
Jonn Roscoe 10/10 3989 days 1%
Rosanna Moor 10/10 3990 days 1%
Michele 10/10 4020 days 1%
Jyothi Madanlal 9/10 4020 days 1%
sabrina benakouche 10/10 4051 days 1%
Nadiah Abdul Razak 10/10 4051 days 1%
Kamil Gottwald 10/10 4079 days 1%
Carol Wale 10/10 4079 days 1%
Juli Wolter 10/10 4110 days 0%
Laura Mrozinski 9/10 4110 days 0%
Jon Edvard 10/10 4141 days 0%
Kim 10/10 4141 days 0%
Sean Santee 9/10 4171 days 0%
Rob 9/10 4171 days 0%
Martin Shead 9/10 4171 days 0%
Ben K. C. Laksana 8/10 4202 days 0%
Ken Barrett 10/10 4202 days 0%
John Ryan 10/10 4202 days 0%
Matt Wilson 10/10 4202 days 0%
Pascaline Ruhl 10/10 4232 days 0%
AnneDef 10/10 4232 days 0%
Peter Scanes 9/10 4232 days 0%
nicola1 10/10 4232 days 0%
Renate 10/10 4355 days 0%
CJ1411 9/10 4444 days 1%
Nicola Cooper 9/10 4444 days 1%
Auckland Piwis 9/10 4444 days 1%
Emma S 10/10 4475 days 1%
Jared 10/10 4506 days 1%
laynee jones 10/10 4506 days 1%
larilau 9/10 4536 days 1%
medellia371 9/10 4567 days 1%
lisatim 9/10 4720 days 1%
Nick Rath 10/10 4750 days 1%
Mr NisbetJones 8/10 4786 days 1%
mcphersj 9/10 4841 days 1%
teammahoney 10/10 4841 days 1%
MVT 10/10 4872 days 1%
TaylorEigsti 10/10 4902 days 1%
mark2073ranker 10/10 4902 days 1%
Jocelyn 10/10 4902 days 1%
TwoBackpacksOneWorld 9/10 4933 days 1%
shaneo12 10/10 4994 days 1%
cannailloune 9/10 4994 days 1%
melandcharles 10/10 5116 days 1%
xanthiaj 9/10 5147 days 1%
Mark Irwin 8/10 5158 days 1%
jhazel 10/10 5237 days 1%
masagoes 9/10 5267 days 1%
quirkey8 10/10 5298 days 1%
SarahMc 10/10 5298 days 1%
jessh 10/10 5298 days 1%
MichaelMatthias 10/10 5328 days 1%
Daz 10/10 5328 days 1%
mattw887 6/10 5390 days 1%
Angus10 10/10 5390 days 1%
griffithgreg 10/10 5420 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Camperco experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.90% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 61 days. The Camperco experience has 1 recent ranking. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Camperco experience has been adjusted for 15 days. Adjustments are according to the following table.

Days Adjustment
… …
12 -0.22%
13 -0.24%
14 -0.26%
15 -0.28%
16 -0.30%
17 -0.31%
18 -0.33%
… …

Balancing Adjustment

0.47% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

93%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.