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Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Camperco.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick's avatar

Cymen Crick

Rankers Owner

Camperco

Valid Reviews

322 Valid Reviews

The Camperco experience has a total of 330 reviews. There are 322 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 322 valid reviews:

Rating Count Percentage
10/10 214
66%
9/10 81
25%
8/10 20
6%
7/10 5
2%
6/10 1
0%
5/10 1
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

95.50% Average

The raw data average (mean) for all the Camperco valid reviews is 95.50% and is based on 322 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

9 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 322 valid reviews, the experience has 9 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 9 face-to-face reviews:

Rating Count Percentage
10/10 1
11%
9/10 2
22%
8/10 5
56%
7/10 1
11%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

83.33% Average

The raw data average (mean) for all the Camperco face-to-face reviews is 83.33% and is based on 9 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

97.53%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Thom S 10/10 98 days 100%
Charla Grant 10/10 98 days 100%
Pablo Granados 10/10 129 days 100%
Marie McDonald 10/10 129 days 100%
Sarah 10/10 129 days 100%
Andrew Crutchfield 10/10 159 days 99%
Matthew Maguire 10/10 159 days 99%
Ryan & Shiv 10/10 190 days 98%
Damian Bason 10/10 190 days 98%
Sina & Julius 10/10 220 days 98%
Sue 8/10 373 days 91%
Ana Jauregui 10/10 373 days 93%
Michael Bachner 10/10 404 days 91%
Holly Ramseier 10/10 433 days 90%
Stanislav a Lada 10/10 464 days 88%
Philipp 10/10 464 days 88%
Thomas 10/10 495 days 86%
Arne 10/10 495 days 86%
ingrid oosterhuis 9/10 525 days 84%
Joshua Robinson 10/10 525 days 85%
Anita Laurent 10/10 525 days 85%
Ben G 10/10 525 days 85%
Karl 10/10 525 days 85%
Carol 10/10 586 days 81%
Rahel Herzog 7/10 648 days 71%
Sam 10/10 739 days 69%
Mike Hemmert 10/10 739 days 69%
Adam Bar 10/10 739 days 69%
Alistair Oldham 10/10 770 days 67%
Matt Mead 9/10 798 days 63%
Mickael Courio 10/10 829 days 61%
Karl P 10/10 829 days 61%
Adam Bennett 10/10 860 days 58%
Tammy 10/10 860 days 58%
Irene Chambers 10/10 890 days 55%
Bethany 10/10 921 days 52%
Eshan Mathur 10/10 951 days 49%
Javier 10/10 951 days 49%
Jonas Verreyken 10/10 951 days 49%
Jono 10/10 982 days 46%
Marc Pepin 10/10 982 days 46%
Susan Bruce 9/10 1042 days 40%
Malvina Lola 10/10 1043 days 40%
Tina 10/10 1104 days 35%
Aaron and Sarah Schroder 10/10 1135 days 32%
Marni 10/10 1135 days 32%
Maria Te Huia - Tuwharetoa and my Chaufuer Bibi Tapara - Maniapoto 😊 😊 7/10 1135 days 30%
Mary 8/10 1135 days 32%
Joanna Dibley 10/10 1163 days 30%
Rachel 10/10 1194 days 28%
Jeff 10/10 1194 days 28%
Laura Gonzalez 10/10 1194 days 28%
Jasmin Moffatt 10/10 1194 days 28%
Mike and Sandy King 10/10 1225 days 26%
Steph 10/10 1255 days 24%
Bryanna 10/10 1255 days 24%
Sanel Van der Merwe 9/10 1316 days 20%
Giovanni Corbellini 10/10 1316 days 20%
Rowan Stewart 10/10 1378 days 16%
TJ Dearlove 9/10 1378 days 16%
Alison and Richard 9/10 1408 days 15%
Ali Evans 10/10 1439 days 14%
Wendy Lawrie 8/10 1468 days 12%
Laura Furse 10/10 1469 days 12%
Frederik Wolf 10/10 1500 days 11%
Lowri 10/10 1500 days 11%
Sandy 10/10 1500 days 11%
Annie DeRuyter 10/10 1527 days 10%
Michael McCalib 10/10 1558 days 9%
C & A Betts 10/10 1559 days 9%
Anne Bennett 10/10 1590 days 8%
Sharlene 10/10 1651 days 7%
Tricia 10/10 1681 days 6%
Kevin Cortella 9/10 1681 days 6%
Jane M. 10/10 1681 days 6%
neethu saranghi 10/10 1711 days 6%
Sarah 9/10 1743 days 5%
Anette Oestergaard 8/10 1864 days 5%
Jim Stevens 10/10 1864 days 5%
Kari Cox 10/10 1864 days 5%
Julie Fleming 8/10 1864 days 5%
Christophe Fasbender 10/10 1864 days 5%
Toby Langley 10/10 1865 days 5%
Lotte Oudendijk 10/10 1865 days 5%
Luisa 10/10 1865 days 5%
Remco Dinjens 10/10 1865 days 5%
Viktoria Bestle 10/10 1865 days 5%
Stefan B. 10/10 1865 days 5%
paul white 9/10 1893 days 5%
George Connolly 10/10 1893 days 5%
Eloïse Cook 10/10 1893 days 5%
MARTIN SCOTT 9/10 1893 days 5%
Pam Hommy 9/10 1893 days 5%
Lindsey Cross 10/10 1894 days 5%
Lauren Sylvester 10/10 1894 days 5%
Holland G 10/10 1894 days 5%
Robert Davies 10/10 1894 days 5%
Alice 10/10 1894 days 5%
Pamela Ralph 10/10 1894 days 5%
Gautier PARISON 10/10 1925 days 5%
Marc Wiedmann 10/10 1925 days 5%
JANET BLIGH 10/10 1925 days 5%
lombard benoit 9/10 1925 days 5%
Wren Mahannah 10/10 1925 days 5%
Rowan Vanduren 10/10 1925 days 5%
Elisabeth Durand 10/10 1925 days 5%
Shar Bay 10/10 1956 days 5%
Mike Scanlon 9/10 1985 days 5%
Markus Hauf 10/10 1985 days 5%
Peter Jones 9/10 1986 days 5%
Bart Cuypers 10/10 1986 days 5%
Armand Francois 10/10 1986 days 5%
ELENA SARBONI 10/10 1986 days 5%
Kassandra Stahl 9/10 2016 days 5%
Timon & Gerdi 10/10 2017 days 5%
david spijker 10/10 2047 days 5%
Lisa Toth 10/10 2199 days 4%
Maryanne 10/10 2200 days 4%
Alexander Naumann 8/10 2230 days 4%
bompan sylvie 10/10 2230 days 4%
Matan Sagee 10/10 2231 days 4%
Roch Beaudoin 9/10 2231 days 4%
Charline Bugala 10/10 2231 days 4%
Sophie Velthuis 10/10 2231 days 4%
Lynne 9/10 2231 days 4%
David K 9/10 2231 days 4%
Thi Thien Trang Truong 9/10 2259 days 4%
G&J Thorp 9/10 2259 days 4%
Cindy Hughes 10/10 2259 days 4%
Alan Macklin 9/10 2259 days 4%
Anita Cranwell 9/10 2259 days 4%
Fadi Khalilieh 10/10 2290 days 4%
Men 10/10 2290 days 4%
Chelsea 9/10 2290 days 4%
Michel de Jonge 9/10 2290 days 4%
Julien 10/10 2290 days 4%
Marjolein van den Hombergh 10/10 2290 days 4%
Malcolm Weaver 10/10 2320 days 4%
Dawn Parker 8/10 2320 days 4%
H Verkerk 10/10 2320 days 4%
Matthew 10/10 2321 days 4%
Bram Schouten 10/10 2321 days 4%
anna simpson 10/10 2321 days 4%
Matt Ballard 10/10 2321 days 4%
Hilco de Boer 10/10 2321 days 4%
Fadri 10/10 2321 days 4%
Gary Sawtell 10/10 2321 days 4%
Ruth Seggerson 9/10 2350 days 4%
Ingrid Peters 10/10 2350 days 4%
Charlotte Adams 10/10 2350 days 4%
John MacLeod 9/10 2351 days 4%
Sarah 9/10 2351 days 4%
Marie-Laurence & Gabriel 10/10 2351 days 4%
Philippe Chiasson 9/10 2351 days 4%
Jonah jones 10/10 2351 days 4%
Toni 10/10 2382 days 4%
Sara G 10/10 2382 days 4%
Joern Kamradt 10/10 2565 days 4%
Thomas Görtz 9/10 2565 days 3%
Livia 10/10 2565 days 4%
Richard Cawley 10/10 2565 days 4%
Petr Horak 10/10 2565 days 4%
HARRIETT STRANGER 10/10 2595 days 3%
Caity 10/10 2596 days 3%
Bec 10/10 2596 days 3%
Cyril Gervais 10/10 2596 days 3%
Jenni Pollington 10/10 2623 days 3%
Marliese Cail 5/10 2623 days 3%
Marc Wagemans 9/10 2624 days 3%
BoatnSusy 10/10 2624 days 3%
Mark Newbery 9/10 2654 days 3%
Rocio Delapenna 10/10 2654 days 3%
Greg Molyneux 9/10 2654 days 3%
Matt Goodwin 9/10 2654 days 3%
Vivienne Jenkins 10/10 2654 days 3%
Rebecca Fraser 8/10 2654 days 3%
krystian gruft 9/10 2654 days 3%
Felix Mercier 10/10 2654 days 3%
Megan Roper 10/10 2654 days 3%
Bethan Blackburn & Sam Tucker Harvey 10/10 2655 days 3%
F C 9/10 2685 days 3%
Manuel Fessler 8/10 2686 days 3%
Didi Sung 10/10 2715 days 3%
Matthew Maddern 10/10 2715 days 3%
Andrew Duignan 10/10 2715 days 3%
Chris Stone 9/10 2715 days 3%
Lai Yick 10/10 2716 days 3%
Sarah Plotts 7/10 2746 days 3%
Thuc Do 10/10 2746 days 3%
Gail W 10/10 2747 days 3%
Becky 10/10 2747 days 3%
Megan Bradley 10/10 2838 days 3%
Nicholas Bover 9/10 2929 days 3%
Mark Ashmore 8/10 2943 days 2%
Helen O'Kane 9/10 2960 days 3%
Carolyn Bell 9/10 2960 days 3%
Dave McMullen 10/10 2960 days 3%
dirkydirk 10/10 2960 days 3%
Lauren Hayes 9/10 2960 days 3%
David West 10/10 2960 days 3%
William CS 10/10 2960 days 3%
Lynda Hawryluk 10/10 2961 days 3%
Jonathan Jeacocke 9/10 2988 days 3%
Simon Gibson 9/10 2988 days 3%
Fong Chan Zeuthen 8/10 2988 days 3%
tmo 10/10 2988 days 3%
Car R 9/10 2988 days 3%
Thue Thomasen 8/10 2993 days 2%
Ilona Roeters 9/10 3019 days 3%
KarineL 10/10 3019 days 3%
Lynne 10/10 3019 days 3%
TinaTequila 10/10 3019 days 3%
Eveet De Beleir 8/10 3032 days 2%
Nick 9/10 3050 days 3%
Bob Low 10/10 3050 days 3%
Josh Jaensch 10/10 3050 days 3%
Nolan Townsend 9/10 3074 days 1%
Ivan W. 9/10 3080 days 2%
Brendon Muller 9/10 3080 days 2%
peter rhodes 9/10 3080 days 2%
R K 9/10 3080 days 2%
Boaz Hemmo 10/10 3111 days 2%
Susan and Benjamin Foster 10/10 3141 days 2%
Kel Thomas 10/10 3141 days 2%
Darryl Wright 9/10 3294 days 2%
Diane Lee 8/10 3294 days 2%
Chrissy Gregory 10/10 3294 days 2%
Kathleen Jentsch 10/10 3325 days 2%
Stefanie Kraemer 10/10 3325 days 2%
Christofer Cronholm 9/10 3325 days 2%
Andrew 10/10 3325 days 2%
Stefan 9/10 3325 days 2%
Katrina 10/10 3333 days 1%
karlea mackie 10/10 3354 days 2%
Amy Hopes 10/10 3354 days 2%
Charlotte Leong 9/10 3354 days 2%
Ulli 9/10 3360 days 1%
Ava Segal 7/10 3385 days 2%
Alex Macdonald 9/10 3385 days 2%
Bruce Peat 9/10 3385 days 2%
Charlotte Demasieres 8/10 3386 days 2%
Oliver Mower 10/10 3386 days 2%
Stephan Gerhard 10/10 3386 days 2%
Scott Bremer 9/10 3416 days 2%
Neil Podkowsky 8/10 3416 days 2%
Mel Handford 10/10 3446 days 2%
Sarah 10/10 3446 days 2%
Matthias Jasch 8/10 3447 days 2%
jenny chatterson 9/10 3447 days 2%
Nicola 10/10 3477 days 2%
Melissa Coyle 9/10 3478 days 2%
H Nichols 9/10 3507 days 2%
Giulia Sassu 10/10 3508 days 2%
Sam Greenhill 10/10 3691 days 1%
June Harris 10/10 3719 days 1%
jennifer taylor 10/10 3719 days 1%
Greg Little 7/10 3740 days 1%
espitalier anne 9/10 3750 days 1%
Steve K 10/10 3750 days 1%
James Brewer 9/10 3750 days 1%
Flora Pense 10/10 3750 days 1%
Jonathan G 10/10 3811 days 1%
Ruth Mundy 10/10 3872 days 1%
Macha Laurent Macha Laurent 9/10 3872 days 1%
Mal B 10/10 3904 days 1%
Jonn Roscoe 10/10 3995 days 1%
Rosanna Moor 10/10 3996 days 1%
Michele 10/10 4026 days 1%
Jyothi Madanlal 9/10 4026 days 1%
sabrina benakouche 10/10 4057 days 1%
Nadiah Abdul Razak 10/10 4057 days 1%
Kamil Gottwald 10/10 4085 days 1%
Carol Wale 10/10 4085 days 1%
Juli Wolter 10/10 4116 days 0%
Laura Mrozinski 9/10 4116 days 0%
Jon Edvard 10/10 4147 days 0%
Kim 10/10 4147 days 0%
Sean Santee 9/10 4177 days 0%
Rob 9/10 4177 days 0%
Martin Shead 9/10 4177 days 0%
Ben K. C. Laksana 8/10 4208 days 0%
Ken Barrett 10/10 4208 days 0%
John Ryan 10/10 4208 days 0%
Matt Wilson 10/10 4208 days 0%
Pascaline Ruhl 10/10 4238 days 0%
AnneDef 10/10 4238 days 0%
Peter Scanes 9/10 4238 days 0%
nicola1 10/10 4238 days 0%
Renate 10/10 4361 days 0%
CJ1411 9/10 4450 days 1%
Nicola Cooper 9/10 4450 days 1%
Auckland Piwis 9/10 4450 days 1%
Emma S 10/10 4481 days 1%
Jared 10/10 4512 days 1%
laynee jones 10/10 4512 days 1%
larilau 9/10 4542 days 1%
medellia371 9/10 4573 days 1%
lisatim 9/10 4726 days 1%
Nick Rath 10/10 4756 days 1%
Mr NisbetJones 8/10 4792 days 1%
mcphersj 9/10 4847 days 1%
teammahoney 10/10 4847 days 1%
MVT 10/10 4878 days 1%
TaylorEigsti 10/10 4908 days 1%
mark2073ranker 10/10 4908 days 1%
Jocelyn 10/10 4908 days 1%
TwoBackpacksOneWorld 9/10 4939 days 1%
shaneo12 10/10 5000 days 1%
cannailloune 9/10 5000 days 1%
melandcharles 10/10 5122 days 1%
xanthiaj 9/10 5153 days 1%
Mark Irwin 8/10 5164 days 1%
jhazel 10/10 5243 days 1%
masagoes 9/10 5273 days 1%
quirkey8 10/10 5304 days 1%
SarahMc 10/10 5304 days 1%
jessh 10/10 5304 days 1%
MichaelMatthias 10/10 5334 days 1%
Daz 10/10 5334 days 1%
mattw887 6/10 5396 days 1%
Angus10 10/10 5396 days 1%
griffithgreg 10/10 5426 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Camperco experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.00% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 63 days. The Camperco experience has 1 recent ranking. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Camperco experience has been adjusted for 21 days. Adjustments are according to the following table.

Days Adjustment
… …
18 -0.32%
19 -0.34%
20 -0.36%
21 -0.38%
22 -0.39%
23 -0.41%
24 -0.43%
… …

Balancing Adjustment

0.48% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

93%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.