Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Camperco.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Camperco
Valid Reviews
321 Valid Reviews
The Camperco experience has a total of 327 reviews. There are 321 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 321 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 213 |
|
66% |
| 9/10 | 81 |
|
25% |
| 8/10 | 20 |
|
6% |
| 7/10 | 5 |
|
2% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
95.48% Average
The raw data average (mean) for all the Camperco valid reviews is 95.48% and is based on 321 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
9 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 321 valid reviews, the experience has 9 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 9 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
11% |
| 9/10 | 2 |
|
22% |
| 8/10 | 5 |
|
56% |
| 7/10 | 1 |
|
11% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.33% Average
The raw data average (mean) for all the Camperco face-to-face reviews is 83.33% and is based on 9 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.46%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Thom S | 10/10 | 65 days | 100% |
| Pablo Granados | 10/10 | 96 days | 100% |
| Marie McDonald | 10/10 | 96 days | 100% |
| Sarah | 10/10 | 96 days | 100% |
| Andrew Crutchfield | 10/10 | 126 days | 99% |
| Matthew Maguire | 10/10 | 126 days | 99% |
| Ryan & Shiv | 10/10 | 157 days | 99% |
| Damian Bason | 10/10 | 157 days | 99% |
| Sina & Julius | 10/10 | 187 days | 98% |
| Sue | 8/10 | 340 days | 92% |
| Ana Jauregui | 10/10 | 340 days | 94% |
| Michael Bachner | 10/10 | 371 days | 92% |
| Holly Ramseier | 10/10 | 400 days | 91% |
| Stanislav a Lada | 10/10 | 431 days | 90% |
| Philipp | 10/10 | 431 days | 90% |
| Thomas | 10/10 | 462 days | 88% |
| Arne | 10/10 | 462 days | 88% |
| ingrid oosterhuis | 9/10 | 492 days | 86% |
| Joshua Robinson | 10/10 | 492 days | 86% |
| Anita Laurent | 10/10 | 492 days | 86% |
| Ben G | 10/10 | 492 days | 86% |
| Karl | 10/10 | 492 days | 86% |
| Carol | 10/10 | 553 days | 83% |
| Rahel Herzog | 7/10 | 615 days | 73% |
| Sam | 10/10 | 706 days | 72% |
| Mike Hemmert | 10/10 | 706 days | 72% |
| Adam Bar | 10/10 | 706 days | 72% |
| Alistair Oldham | 10/10 | 737 days | 69% |
| Matt Mead | 9/10 | 765 days | 66% |
| Mickael Courio | 10/10 | 796 days | 64% |
| Karl P | 10/10 | 796 days | 64% |
| Adam Bennett | 10/10 | 827 days | 61% |
| Tammy | 10/10 | 827 days | 61% |
| Irene Chambers | 10/10 | 857 days | 58% |
| Bethany | 10/10 | 888 days | 55% |
| Eshan Mathur | 10/10 | 918 days | 52% |
| Javier | 10/10 | 918 days | 52% |
| Jonas Verreyken | 10/10 | 918 days | 52% |
| Jono | 10/10 | 949 days | 49% |
| Marc Pepin | 10/10 | 949 days | 49% |
| Susan Bruce | 9/10 | 1010 days | 43% |
| Malvina Lola | 10/10 | 1010 days | 43% |
| Tina | 10/10 | 1071 days | 37% |
| Aaron and Sarah Schroder | 10/10 | 1102 days | 35% |
| Marni | 10/10 | 1102 days | 35% |
| Maria Te Huia - Tuwharetoa and my Chaufuer Bibi Tapara - Maniapoto 😊 😊 | 7/10 | 1102 days | 32% |
| Mary | 8/10 | 1102 days | 34% |
| Joanna Dibley | 10/10 | 1130 days | 33% |
| Rachel | 10/10 | 1161 days | 30% |
| Jeff | 10/10 | 1161 days | 30% |
| Laura Gonzalez | 10/10 | 1161 days | 30% |
| Jasmin Moffatt | 10/10 | 1161 days | 30% |
| Mike and Sandy King | 10/10 | 1192 days | 28% |
| Steph | 10/10 | 1222 days | 26% |
| Bryanna | 10/10 | 1222 days | 26% |
| Sanel Van der Merwe | 9/10 | 1283 days | 22% |
| Giovanni Corbellini | 10/10 | 1283 days | 22% |
| Rowan Stewart | 10/10 | 1345 days | 18% |
| TJ Dearlove | 9/10 | 1345 days | 18% |
| Alison and Richard | 9/10 | 1375 days | 16% |
| Ali Evans | 10/10 | 1406 days | 15% |
| Wendy Lawrie | 8/10 | 1436 days | 13% |
| Laura Furse | 10/10 | 1436 days | 14% |
| Frederik Wolf | 10/10 | 1467 days | 12% |
| Lowri | 10/10 | 1467 days | 12% |
| Sandy | 10/10 | 1467 days | 12% |
| Annie DeRuyter | 10/10 | 1495 days | 11% |
| Michael McCalib | 10/10 | 1526 days | 10% |
| C & A Betts | 10/10 | 1526 days | 10% |
| Anne Bennett | 10/10 | 1557 days | 9% |
| Sharlene | 10/10 | 1618 days | 7% |
| Tricia | 10/10 | 1648 days | 7% |
| Kevin Cortella | 9/10 | 1648 days | 7% |
| Jane M. | 10/10 | 1648 days | 7% |
| neethu saranghi | 10/10 | 1679 days | 6% |
| Sarah | 9/10 | 1710 days | 6% |
| Anette Oestergaard | 8/10 | 1832 days | 5% |
| Jim Stevens | 10/10 | 1832 days | 5% |
| Kari Cox | 10/10 | 1832 days | 5% |
| Julie Fleming | 8/10 | 1832 days | 5% |
| Christophe Fasbender | 10/10 | 1832 days | 5% |
| Toby Langley | 10/10 | 1832 days | 5% |
| Lotte Oudendijk | 10/10 | 1832 days | 5% |
| Luisa | 10/10 | 1832 days | 5% |
| Remco Dinjens | 10/10 | 1832 days | 5% |
| Viktoria Bestle | 10/10 | 1832 days | 5% |
| Stefan B. | 10/10 | 1832 days | 5% |
| paul white | 9/10 | 1861 days | 5% |
| George Connolly | 10/10 | 1861 days | 5% |
| Eloïse Cook | 10/10 | 1861 days | 5% |
| MARTIN SCOTT | 9/10 | 1861 days | 5% |
| Pam Hommy | 9/10 | 1861 days | 5% |
| Lindsey Cross | 10/10 | 1861 days | 5% |
| Lauren Sylvester | 10/10 | 1861 days | 5% |
| Holland G | 10/10 | 1861 days | 5% |
| Robert Davies | 10/10 | 1861 days | 5% |
| Alice | 10/10 | 1861 days | 5% |
| Pamela Ralph | 10/10 | 1861 days | 5% |
| Gautier PARISON | 10/10 | 1892 days | 5% |
| Marc Wiedmann | 10/10 | 1892 days | 5% |
| JANET BLIGH | 10/10 | 1892 days | 5% |
| lombard benoit | 9/10 | 1892 days | 5% |
| Wren Mahannah | 10/10 | 1892 days | 5% |
| Rowan Vanduren | 10/10 | 1892 days | 5% |
| Elisabeth Durand | 10/10 | 1892 days | 5% |
| Shar Bay | 10/10 | 1923 days | 5% |
| Mike Scanlon | 9/10 | 1953 days | 5% |
| Markus Hauf | 10/10 | 1953 days | 5% |
| Peter Jones | 9/10 | 1953 days | 5% |
| Bart Cuypers | 10/10 | 1953 days | 5% |
| Armand Francois | 10/10 | 1953 days | 5% |
| ELENA SARBONI | 10/10 | 1953 days | 5% |
| Kassandra Stahl | 9/10 | 1984 days | 5% |
| Timon & Gerdi | 10/10 | 1984 days | 5% |
| david spijker | 10/10 | 2014 days | 5% |
| Lisa Toth | 10/10 | 2167 days | 4% |
| Maryanne | 10/10 | 2167 days | 4% |
| Alexander Naumann | 8/10 | 2198 days | 4% |
| bompan sylvie | 10/10 | 2198 days | 4% |
| Matan Sagee | 10/10 | 2198 days | 4% |
| Roch Beaudoin | 9/10 | 2198 days | 4% |
| Charline Bugala | 10/10 | 2198 days | 4% |
| Sophie Velthuis | 10/10 | 2198 days | 4% |
| Lynne | 9/10 | 2198 days | 4% |
| David K | 9/10 | 2198 days | 4% |
| Thi Thien Trang Truong | 9/10 | 2226 days | 4% |
| G&J Thorp | 9/10 | 2226 days | 4% |
| Cindy Hughes | 10/10 | 2226 days | 4% |
| Alan Macklin | 9/10 | 2226 days | 4% |
| Anita Cranwell | 9/10 | 2226 days | 4% |
| Fadi Khalilieh | 10/10 | 2257 days | 4% |
| Men | 10/10 | 2257 days | 4% |
| Chelsea | 9/10 | 2257 days | 4% |
| Michel de Jonge | 9/10 | 2257 days | 4% |
| Julien | 10/10 | 2257 days | 4% |
| Marjolein van den Hombergh | 10/10 | 2257 days | 4% |
| Malcolm Weaver | 10/10 | 2288 days | 4% |
| Dawn Parker | 8/10 | 2288 days | 4% |
| H Verkerk | 10/10 | 2288 days | 4% |
| Matthew | 10/10 | 2288 days | 4% |
| Bram Schouten | 10/10 | 2288 days | 4% |
| anna simpson | 10/10 | 2288 days | 4% |
| Matt Ballard | 10/10 | 2288 days | 4% |
| Hilco de Boer | 10/10 | 2288 days | 4% |
| Fadri | 10/10 | 2288 days | 4% |
| Gary Sawtell | 10/10 | 2288 days | 4% |
| Ruth Seggerson | 9/10 | 2318 days | 4% |
| Ingrid Peters | 10/10 | 2318 days | 4% |
| Charlotte Adams | 10/10 | 2318 days | 4% |
| John MacLeod | 9/10 | 2318 days | 4% |
| Sarah | 9/10 | 2318 days | 4% |
| Marie-Laurence & Gabriel | 10/10 | 2318 days | 4% |
| Philippe Chiasson | 9/10 | 2318 days | 4% |
| Jonah jones | 10/10 | 2318 days | 4% |
| Toni | 10/10 | 2349 days | 4% |
| Sara G | 10/10 | 2349 days | 4% |
| Joern Kamradt | 10/10 | 2532 days | 4% |
| Thomas Görtz | 9/10 | 2532 days | 3% |
| Livia | 10/10 | 2532 days | 4% |
| Richard Cawley | 10/10 | 2532 days | 4% |
| Petr Horak | 10/10 | 2532 days | 4% |
| HARRIETT STRANGER | 10/10 | 2563 days | 3% |
| Caity | 10/10 | 2563 days | 3% |
| Bec | 10/10 | 2563 days | 3% |
| Cyril Gervais | 10/10 | 2563 days | 3% |
| Jenni Pollington | 10/10 | 2591 days | 3% |
| Marliese Cail | 5/10 | 2591 days | 3% |
| Marc Wagemans | 9/10 | 2591 days | 3% |
| BoatnSusy | 10/10 | 2591 days | 3% |
| Mark Newbery | 9/10 | 2622 days | 3% |
| Rocio Delapenna | 10/10 | 2622 days | 3% |
| Greg Molyneux | 9/10 | 2622 days | 3% |
| Matt Goodwin | 9/10 | 2622 days | 3% |
| Vivienne Jenkins | 10/10 | 2622 days | 3% |
| Rebecca Fraser | 8/10 | 2622 days | 3% |
| krystian gruft | 9/10 | 2622 days | 3% |
| Felix Mercier | 10/10 | 2622 days | 3% |
| Megan Roper | 10/10 | 2622 days | 3% |
| Bethan Blackburn & Sam Tucker Harvey | 10/10 | 2622 days | 3% |
| F C | 9/10 | 2653 days | 3% |
| Manuel Fessler | 8/10 | 2653 days | 3% |
| Didi Sung | 10/10 | 2683 days | 3% |
| Matthew Maddern | 10/10 | 2683 days | 3% |
| Andrew Duignan | 10/10 | 2683 days | 3% |
| Chris Stone | 9/10 | 2683 days | 3% |
| Lai Yick | 10/10 | 2683 days | 3% |
| Sarah Plotts | 7/10 | 2714 days | 3% |
| Thuc Do | 10/10 | 2714 days | 3% |
| Gail W | 10/10 | 2714 days | 3% |
| Becky | 10/10 | 2714 days | 3% |
| Megan Bradley | 10/10 | 2806 days | 3% |
| Nicholas Bover | 9/10 | 2897 days | 3% |
| Mark Ashmore | 8/10 | 2910 days | 2% |
| Helen O'Kane | 9/10 | 2928 days | 3% |
| Carolyn Bell | 9/10 | 2928 days | 3% |
| Dave McMullen | 10/10 | 2928 days | 3% |
| dirkydirk | 10/10 | 2928 days | 3% |
| Lauren Hayes | 9/10 | 2928 days | 3% |
| David West | 10/10 | 2928 days | 3% |
| William CS | 10/10 | 2928 days | 3% |
| Lynda Hawryluk | 10/10 | 2928 days | 3% |
| Jonathan Jeacocke | 9/10 | 2956 days | 3% |
| Simon Gibson | 9/10 | 2956 days | 3% |
| Fong Chan Zeuthen | 8/10 | 2956 days | 3% |
| tmo | 10/10 | 2956 days | 3% |
| Car R | 9/10 | 2956 days | 3% |
| Thue Thomasen | 8/10 | 2960 days | 2% |
| Ilona Roeters | 9/10 | 2987 days | 3% |
| KarineL | 10/10 | 2987 days | 3% |
| Lynne | 10/10 | 2987 days | 3% |
| TinaTequila | 10/10 | 2987 days | 3% |
| Eveet De Beleir | 8/10 | 2999 days | 1% |
| Nick | 9/10 | 3018 days | 3% |
| Bob Low | 10/10 | 3018 days | 3% |
| Josh Jaensch | 10/10 | 3018 days | 3% |
| Nolan Townsend | 9/10 | 3041 days | 1% |
| Ivan W. | 9/10 | 3048 days | 2% |
| Brendon Muller | 9/10 | 3048 days | 2% |
| peter rhodes | 9/10 | 3048 days | 2% |
| R K | 9/10 | 3048 days | 2% |
| Boaz Hemmo | 10/10 | 3079 days | 2% |
| Susan and Benjamin Foster | 10/10 | 3109 days | 2% |
| Kel Thomas | 10/10 | 3109 days | 2% |
| Darryl Wright | 9/10 | 3262 days | 2% |
| Diane Lee | 8/10 | 3262 days | 2% |
| Chrissy Gregory | 10/10 | 3262 days | 2% |
| Kathleen Jentsch | 10/10 | 3293 days | 2% |
| Stefanie Kraemer | 10/10 | 3293 days | 2% |
| Christofer Cronholm | 9/10 | 3293 days | 2% |
| Andrew | 10/10 | 3293 days | 2% |
| Stefan | 9/10 | 3293 days | 2% |
| Katrina | 10/10 | 3300 days | 1% |
| karlea mackie | 10/10 | 3322 days | 2% |
| Amy Hopes | 10/10 | 3322 days | 2% |
| Charlotte Leong | 9/10 | 3322 days | 2% |
| Ulli | 9/10 | 3327 days | 1% |
| Ava Segal | 7/10 | 3353 days | 2% |
| Alex Macdonald | 9/10 | 3353 days | 2% |
| Bruce Peat | 9/10 | 3353 days | 2% |
| Charlotte Demasieres | 8/10 | 3353 days | 2% |
| Oliver Mower | 10/10 | 3353 days | 2% |
| Stephan Gerhard | 10/10 | 3353 days | 2% |
| Scott Bremer | 9/10 | 3384 days | 2% |
| Neil Podkowsky | 8/10 | 3384 days | 2% |
| Mel Handford | 10/10 | 3414 days | 2% |
| Sarah | 10/10 | 3414 days | 2% |
| Matthias Jasch | 8/10 | 3414 days | 2% |
| jenny chatterson | 9/10 | 3414 days | 2% |
| Nicola | 10/10 | 3445 days | 2% |
| Melissa Coyle | 9/10 | 3445 days | 2% |
| H Nichols | 9/10 | 3475 days | 2% |
| Giulia Sassu | 10/10 | 3475 days | 2% |
| Sam Greenhill | 10/10 | 3659 days | 1% |
| June Harris | 10/10 | 3687 days | 1% |
| jennifer taylor | 10/10 | 3687 days | 1% |
| Greg Little | 7/10 | 3707 days | 1% |
| espitalier anne | 9/10 | 3718 days | 1% |
| Steve K | 10/10 | 3718 days | 1% |
| James Brewer | 9/10 | 3718 days | 1% |
| Flora Pense | 10/10 | 3718 days | 1% |
| Jonathan G | 10/10 | 3779 days | 1% |
| Ruth Mundy | 10/10 | 3840 days | 1% |
| Macha Laurent Macha Laurent | 9/10 | 3840 days | 1% |
| Mal B | 10/10 | 3871 days | 1% |
| Jonn Roscoe | 10/10 | 3963 days | 1% |
| Rosanna Moor | 10/10 | 3963 days | 1% |
| Michele | 10/10 | 3993 days | 1% |
| Jyothi Madanlal | 9/10 | 3993 days | 1% |
| sabrina benakouche | 10/10 | 4024 days | 1% |
| Nadiah Abdul Razak | 10/10 | 4024 days | 1% |
| Kamil Gottwald | 10/10 | 4052 days | 1% |
| Carol Wale | 10/10 | 4052 days | 1% |
| Juli Wolter | 10/10 | 4083 days | 0% |
| Laura Mrozinski | 9/10 | 4083 days | 0% |
| Jon Edvard | 10/10 | 4114 days | 0% |
| Kim | 10/10 | 4114 days | 0% |
| Sean Santee | 9/10 | 4144 days | 0% |
| Rob | 9/10 | 4144 days | 0% |
| Martin Shead | 9/10 | 4144 days | 0% |
| Ben K. C. Laksana | 8/10 | 4175 days | 0% |
| Ken Barrett | 10/10 | 4175 days | 0% |
| John Ryan | 10/10 | 4175 days | 0% |
| Matt Wilson | 10/10 | 4175 days | 0% |
| Pascaline Ruhl | 10/10 | 4205 days | 0% |
| AnneDef | 10/10 | 4205 days | 0% |
| Peter Scanes | 9/10 | 4205 days | 0% |
| nicola1 | 10/10 | 4205 days | 0% |
| Renate | 10/10 | 4328 days | 0% |
| CJ1411 | 9/10 | 4417 days | 1% |
| Nicola Cooper | 9/10 | 4417 days | 1% |
| Auckland Piwis | 9/10 | 4417 days | 1% |
| Emma S | 10/10 | 4448 days | 1% |
| Jared | 10/10 | 4479 days | 1% |
| laynee jones | 10/10 | 4479 days | 1% |
| larilau | 9/10 | 4509 days | 1% |
| medellia371 | 9/10 | 4540 days | 1% |
| lisatim | 9/10 | 4693 days | 1% |
| Nick Rath | 10/10 | 4723 days | 1% |
| Mr NisbetJones | 8/10 | 4759 days | 0% |
| mcphersj | 9/10 | 4814 days | 1% |
| teammahoney | 10/10 | 4814 days | 1% |
| MVT | 10/10 | 4845 days | 1% |
| TaylorEigsti | 10/10 | 4875 days | 1% |
| mark2073ranker | 10/10 | 4875 days | 1% |
| Jocelyn | 10/10 | 4875 days | 1% |
| TwoBackpacksOneWorld | 9/10 | 4906 days | 1% |
| shaneo12 | 10/10 | 4967 days | 1% |
| cannailloune | 9/10 | 4967 days | 1% |
| melandcharles | 10/10 | 5089 days | 1% |
| xanthiaj | 9/10 | 5120 days | 1% |
| Mark Irwin | 8/10 | 5131 days | 0% |
| jhazel | 10/10 | 5210 days | 1% |
| masagoes | 9/10 | 5240 days | 1% |
| quirkey8 | 10/10 | 5271 days | 1% |
| SarahMc | 10/10 | 5271 days | 1% |
| jessh | 10/10 | 5271 days | 1% |
| MichaelMatthias | 10/10 | 5301 days | 1% |
| Daz | 10/10 | 5301 days | 1% |
| mattw887 | 6/10 | 5363 days | 1% |
| Angus10 | 10/10 | 5363 days | 1% |
| griffithgreg | 10/10 | 5393 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Camperco experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.71% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 56 days. However the Camperco experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Camperco experience has been adjusted for 35 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 32 | -0.65% |
| 33 | -0.67% |
| 34 | -0.69% |
| 35 | -0.71% |
| 36 | -0.73% |
| 37 | -0.75% |
| 38 | -0.77% |
| … | … |
Balancing Adjustment
0.27% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.