Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Road Runner Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Road Runner Rentals
Valid Reviews
128 Valid Reviews
The Road Runner Rentals experience has a total of 144 reviews. There are 128 valid reviews that are included when calculating the ranking score and 16 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 128 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 51 |
|
40% |
| 9/10 | 25 |
|
20% |
| 8/10 | 17 |
|
13% |
| 7/10 | 10 |
|
8% |
| 6/10 | 3 |
|
2% |
| 5/10 | 2 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 8 |
|
6% |
| 1/10 | 11 |
|
9% |
78.05% Average
The raw data average (mean) for all the Road Runner Rentals valid reviews is 78.05% and is based on 128 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
12 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 128 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 12 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 4 |
|
33% |
| 8/10 | 0 |
|
0% |
| 7/10 | 4 |
|
33% |
| 6/10 | 2 |
|
17% |
| 5/10 | 1 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
8% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
70.00% Average
The raw data average (mean) for all the Road Runner Rentals face-to-face reviews is 70.00% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.43%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Yvonne | 9/10 | 436 days | 100% |
| Brian and Anne | 10/10 | 2262 days | 5% |
| Serwan | 1/10 | 2262 days | 2% |
| Eire1988 | 1/10 | 2322 days | 2% |
| clemens | 10/10 | 2322 days | 4% |
| Dominique | 10/10 | 2322 days | 4% |
| Christine Bourdette | 10/10 | 2352 days | 4% |
| Kyle Palframan | 10/10 | 2353 days | 4% |
| Olaf | 9/10 | 2353 days | 4% |
| Chris Herring | 10/10 | 2383 days | 4% |
| Monika | 10/10 | 2383 days | 4% |
| Koulikovski Jordan | 8/10 | 2383 days | 4% |
| Alana | 10/10 | 2597 days | 4% |
| Laura Jane | 10/10 | 2717 days | 4% |
| Clothilde Charron | 10/10 | 2748 days | 3% |
| Laura Dyne | 8/10 | 2992 days | 3% |
| Lucas keenan | 1/10 | 2993 days | 1% |
| Emmanuel HAulon | 7/10 | 3020 days | 3% |
| Victor Miccolis | 7/10 | 3020 days | 3% |
| yoannperrault@hotmail.com | 1/10 | 3021 days | 1% |
| Barbara Nakai | 9/10 | 3050 days | 3% |
| Ida Fran | 2/10 | 3051 days | 1% |
| Paul Reeves | 10/10 | 3051 days | 3% |
| Jacques Kemp | 7/10 | 3051 days | 3% |
| Laura Smith | 9/10 | 3052 days | 3% |
| Peter Bollen | 2/10 | 3083 days | 1% |
| nico dewaele | 7/10 | 3112 days | 2% |
| Damien Parker | 2/10 | 3326 days | 1% |
| Patricia Wright | 10/10 | 3326 days | 2% |
| Alberto Meseguer | 1/10 | 3326 days | 1% |
| Wayne Walker | 8/10 | 3357 days | 2% |
| Lucie Bultez | 2/10 | 3357 days | 1% |
| Patti Rossie | 2/10 | 3357 days | 1% |
| Stephanie Mills | 1/10 | 3357 days | 1% |
| Gilbert Keiser | 7/10 | 3363 days | 1% |
| Matti Picus | 7/10 | 3372 days | 1% |
| Han Li | 9/10 | 3374 days | 1% |
| Karen Regehr-Smith | 8/10 | 3385 days | 2% |
| Bo Zhou | 8/10 | 3385 days | 2% |
| Conrad Rossouw | 10/10 | 3385 days | 2% |
| Karen Mcnosh | 10/10 | 3416 days | 2% |
| ellen scully | 8/10 | 3416 days | 2% |
| Ellie Morrison | 2/10 | 3416 days | 1% |
| MARTA FLORES | 8/10 | 3416 days | 2% |
| Michael Kaus | 5/10 | 3417 days | 1% |
| Einar Wergeland-Jenssen | 2/10 | 3447 days | 1% |
| celine gries | 10/10 | 3447 days | 2% |
| Kayla | 6/10 | 3452 days | 1% |
| Anouk Goemans | 9/10 | 3452 days | 1% |
| Paul Gallagher | 10/10 | 3477 days | 2% |
| Bram Hoonhout | 10/10 | 3477 days | 2% |
| Gerard Lane | 1/10 | 3508 days | 1% |
| Phil Duggan | 1/10 | 3538 days | 1% |
| Susan Boyton | 10/10 | 3722 days | 1% |
| Normand Latour | 9/10 | 3722 days | 1% |
| Christine Singman Serio | 8/10 | 3751 days | 1% |
| herbert van wijngaarden | 9/10 | 3751 days | 1% |
| Bettina Castell | 2/10 | 3752 days | 0% |
| Patrick Tram Garrett | 10/10 | 3782 days | 1% |
| Judith K. | 9/10 | 3782 days | 1% |
| J | 10/10 | 3782 days | 1% |
| Chet Wah | 10/10 | 3783 days | 1% |
| Mauro Scali | 7/10 | 3783 days | 1% |
| matt west | 7/10 | 3783 days | 1% |
| oly steel | 6/10 | 3783 days | 1% |
| Chantal Beeli | 8/10 | 3813 days | 1% |
| Maya Adriani | 10/10 | 3813 days | 1% |
| Terry Lui | 8/10 | 3814 days | 1% |
| Scott Edward | 1/10 | 3843 days | 0% |
| Robin Duris | 10/10 | 3843 days | 1% |
| Haitao Huang | 10/10 | 3843 days | 1% |
| Colin Jones | 9/10 | 3843 days | 1% |
| Miquel Fabro | 9/10 | 3844 days | 1% |
| Ashlie Willett | 10/10 | 3875 days | 1% |
| Felix Riether | 9/10 | 3875 days | 1% |
| matt smith | 10/10 | 3996 days | 1% |
| Felix Graf | 10/10 | 4027 days | 1% |
| Linden E | 10/10 | 4057 days | 1% |
| Niki Pearce | 8/10 | 4057 days | 1% |
| Don Wiljamaa | 9/10 | 4088 days | 0% |
| Terhi Rajala | 1/10 | 4088 days | 0% |
| stephen boston | 10/10 | 4088 days | 0% |
| Freek Dix | 10/10 | 4088 days | 0% |
| Lydia Lennox | 10/10 | 4088 days | 0% |
| Christopher Hobbs | 9/10 | 4088 days | 0% |
| oded braverman | 8/10 | 4088 days | 0% |
| Joost Donkers | 8/10 | 4089 days | 0% |
| leslie page | 10/10 | 4116 days | 0% |
| Emily Minty | 10/10 | 4116 days | 0% |
| Denis Fitzsimons | 8/10 | 4116 days | 0% |
| Liz and Alan Weathers | 7/10 | 4126 days | 0% |
| Ian Smith | 1/10 | 4147 days | 0% |
| Michal Valovic | 9/10 | 4147 days | 0% |
| Anna Kammann | 10/10 | 4147 days | 0% |
| Katharina Rebstock | 8/10 | 4147 days | 0% |
| Jean Shears | 8/10 | 4147 days | 0% |
| Charles Xu | 9/10 | 4147 days | 0% |
| Mohamed Shahabdeen | 10/10 | 4147 days | 0% |
| will jennings | 10/10 | 4147 days | 0% |
| yann zebiche | 10/10 | 4147 days | 0% |
| Albert Mari | 9/10 | 4147 days | 0% |
| Ally Cook | 7/10 | 4174 days | 0% |
| Tammie Fraser | 10/10 | 4208 days | 0% |
| Karen Jiang | 9/10 | 4208 days | 0% |
| Abby Wallwork | 10/10 | 4239 days | 0% |
| Hannah Purser | 10/10 | 4300 days | 0% |
| Nicole | 10/10 | 4301 days | 0% |
| Catherine Bew | 10/10 | 4393 days | 1% |
| Kelly Murray | 10/10 | 4423 days | 1% |
| christoph martensson | 9/10 | 4544 days | 1% |
| keith murray | 10/10 | 4574 days | 1% |
| Renee | 8/10 | 4635 days | 1% |
| Bradly Beukes | 10/10 | 4697 days | 1% |
| tracy | 9/10 | 4758 days | 1% |
| Schumi Döpfer | 10/10 | 4788 days | 1% |
| Janina Hoffmann | 5/10 | 4814 days | 0% |
| Ally | 9/10 | 4819 days | 1% |
| 53V0 | 10/10 | 5123 days | 1% |
| stellmaris | 10/10 | 5123 days | 1% |
| petevir | 10/10 | 5153 days | 1% |
| Simon Rawlinson | 9/10 | 5165 days | 0% |
| Rocco Christian | 3/10 | 5207 days | 0% |
| Jessica Lane | 9/10 | 5210 days | 0% |
| RomaChoolun | 9/10 | 5305 days | 1% |
| Kolja Chromow | 10/10 | 5550 days | 1% |
| lee05 | 9/10 | 5550 days | 1% |
| Leon Burgess | 10/10 | 5609 days | 1% |
| Jon | 6/10 | 6355 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Road Runner Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.89% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 87 days. The Road Runner Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Road Runner Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.85% |
| 198 | -2.86% |
| 199 | -2.88% |
| 200 | -2.89% |
| 201 | -2.90% |
| 202 | -2.92% |
| 203 | -2.93% |
| … | … |
Balancing Adjustment
3.13% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.