Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Road Runner Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Road Runner Rentals
Valid Reviews
128 Valid Reviews
The Road Runner Rentals experience has a total of 144 reviews. There are 128 valid reviews that are included when calculating the ranking score and 16 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 128 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 51 |
|
40% |
| 9/10 | 25 |
|
20% |
| 8/10 | 17 |
|
13% |
| 7/10 | 10 |
|
8% |
| 6/10 | 3 |
|
2% |
| 5/10 | 2 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 8 |
|
6% |
| 1/10 | 11 |
|
9% |
78.05% Average
The raw data average (mean) for all the Road Runner Rentals valid reviews is 78.05% and is based on 128 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
12 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 128 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 12 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 4 |
|
33% |
| 8/10 | 0 |
|
0% |
| 7/10 | 4 |
|
33% |
| 6/10 | 2 |
|
17% |
| 5/10 | 1 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
8% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
70.00% Average
The raw data average (mean) for all the Road Runner Rentals face-to-face reviews is 70.00% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.44%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Yvonne | 9/10 | 476 days | 100% |
| Brian and Anne | 10/10 | 2302 days | 5% |
| Serwan | 1/10 | 2302 days | 2% |
| Eire1988 | 1/10 | 2362 days | 2% |
| clemens | 10/10 | 2362 days | 4% |
| Dominique | 10/10 | 2362 days | 4% |
| Christine Bourdette | 10/10 | 2393 days | 4% |
| Kyle Palframan | 10/10 | 2393 days | 4% |
| Olaf | 9/10 | 2393 days | 4% |
| Chris Herring | 10/10 | 2423 days | 4% |
| Monika | 10/10 | 2423 days | 4% |
| Koulikovski Jordan | 8/10 | 2423 days | 4% |
| Alana | 10/10 | 2637 days | 4% |
| Laura Jane | 10/10 | 2758 days | 4% |
| Clothilde Charron | 10/10 | 2788 days | 4% |
| Laura Dyne | 8/10 | 3033 days | 3% |
| Lucas keenan | 1/10 | 3033 days | 1% |
| Emmanuel HAulon | 7/10 | 3061 days | 3% |
| Victor Miccolis | 7/10 | 3061 days | 3% |
| yoannperrault@hotmail.com | 1/10 | 3061 days | 1% |
| Barbara Nakai | 9/10 | 3090 days | 3% |
| Ida Fran | 2/10 | 3092 days | 1% |
| Paul Reeves | 10/10 | 3092 days | 3% |
| Jacques Kemp | 7/10 | 3092 days | 3% |
| Laura Smith | 9/10 | 3092 days | 3% |
| Peter Bollen | 2/10 | 3123 days | 1% |
| nico dewaele | 7/10 | 3153 days | 3% |
| Damien Parker | 2/10 | 3367 days | 1% |
| Patricia Wright | 10/10 | 3367 days | 2% |
| Alberto Meseguer | 1/10 | 3367 days | 1% |
| Wayne Walker | 8/10 | 3398 days | 2% |
| Lucie Bultez | 2/10 | 3398 days | 1% |
| Patti Rossie | 2/10 | 3398 days | 1% |
| Stephanie Mills | 1/10 | 3398 days | 1% |
| Gilbert Keiser | 7/10 | 3403 days | 1% |
| Matti Picus | 7/10 | 3412 days | 1% |
| Han Li | 9/10 | 3414 days | 1% |
| Karen Regehr-Smith | 8/10 | 3426 days | 2% |
| Bo Zhou | 8/10 | 3426 days | 2% |
| Conrad Rossouw | 10/10 | 3426 days | 2% |
| Karen Mcnosh | 10/10 | 3457 days | 2% |
| ellen scully | 8/10 | 3457 days | 2% |
| Ellie Morrison | 2/10 | 3457 days | 1% |
| MARTA FLORES | 8/10 | 3457 days | 2% |
| Michael Kaus | 5/10 | 3457 days | 2% |
| Einar Wergeland-Jenssen | 2/10 | 3488 days | 1% |
| celine gries | 10/10 | 3488 days | 2% |
| Kayla | 6/10 | 3492 days | 1% |
| Anouk Goemans | 9/10 | 3492 days | 1% |
| Paul Gallagher | 10/10 | 3518 days | 2% |
| Bram Hoonhout | 10/10 | 3518 days | 2% |
| Gerard Lane | 1/10 | 3549 days | 1% |
| Phil Duggan | 1/10 | 3579 days | 1% |
| Susan Boyton | 10/10 | 3763 days | 1% |
| Normand Latour | 9/10 | 3763 days | 1% |
| Christine Singman Serio | 8/10 | 3792 days | 1% |
| herbert van wijngaarden | 9/10 | 3792 days | 1% |
| Bettina Castell | 2/10 | 3792 days | 1% |
| Patrick Tram Garrett | 10/10 | 3823 days | 1% |
| Judith K. | 9/10 | 3823 days | 1% |
| J | 10/10 | 3823 days | 1% |
| Chet Wah | 10/10 | 3823 days | 1% |
| Mauro Scali | 7/10 | 3823 days | 1% |
| matt west | 7/10 | 3823 days | 1% |
| oly steel | 6/10 | 3823 days | 1% |
| Chantal Beeli | 8/10 | 3854 days | 1% |
| Maya Adriani | 10/10 | 3854 days | 1% |
| Terry Lui | 8/10 | 3854 days | 1% |
| Scott Edward | 1/10 | 3884 days | 0% |
| Robin Duris | 10/10 | 3884 days | 1% |
| Haitao Huang | 10/10 | 3884 days | 1% |
| Colin Jones | 9/10 | 3884 days | 1% |
| Miquel Fabro | 9/10 | 3884 days | 1% |
| Ashlie Willett | 10/10 | 3915 days | 1% |
| Felix Riether | 9/10 | 3915 days | 1% |
| matt smith | 10/10 | 4037 days | 1% |
| Felix Graf | 10/10 | 4068 days | 1% |
| Linden E | 10/10 | 4098 days | 1% |
| Niki Pearce | 8/10 | 4098 days | 1% |
| Don Wiljamaa | 9/10 | 4129 days | 0% |
| Terhi Rajala | 1/10 | 4129 days | 0% |
| stephen boston | 10/10 | 4129 days | 0% |
| Freek Dix | 10/10 | 4129 days | 0% |
| Lydia Lennox | 10/10 | 4129 days | 0% |
| Christopher Hobbs | 9/10 | 4129 days | 0% |
| oded braverman | 8/10 | 4129 days | 0% |
| Joost Donkers | 8/10 | 4129 days | 0% |
| leslie page | 10/10 | 4157 days | 0% |
| Emily Minty | 10/10 | 4157 days | 0% |
| Denis Fitzsimons | 8/10 | 4157 days | 0% |
| Liz and Alan Weathers | 7/10 | 4166 days | 0% |
| Ian Smith | 1/10 | 4188 days | 0% |
| Michal Valovic | 9/10 | 4188 days | 0% |
| Anna Kammann | 10/10 | 4188 days | 0% |
| Katharina Rebstock | 8/10 | 4188 days | 0% |
| Jean Shears | 8/10 | 4188 days | 0% |
| Charles Xu | 9/10 | 4188 days | 0% |
| Mohamed Shahabdeen | 10/10 | 4188 days | 0% |
| will jennings | 10/10 | 4188 days | 0% |
| yann zebiche | 10/10 | 4188 days | 0% |
| Albert Mari | 9/10 | 4188 days | 0% |
| Ally Cook | 7/10 | 4214 days | 0% |
| Tammie Fraser | 10/10 | 4249 days | 0% |
| Karen Jiang | 9/10 | 4249 days | 0% |
| Abby Wallwork | 10/10 | 4280 days | 0% |
| Hannah Purser | 10/10 | 4341 days | 0% |
| Nicole | 10/10 | 4341 days | 0% |
| Catherine Bew | 10/10 | 4433 days | 1% |
| Kelly Murray | 10/10 | 4463 days | 1% |
| christoph martensson | 9/10 | 4584 days | 1% |
| keith murray | 10/10 | 4614 days | 1% |
| Renee | 8/10 | 4675 days | 1% |
| Bradly Beukes | 10/10 | 4737 days | 1% |
| tracy | 9/10 | 4798 days | 1% |
| Schumi Döpfer | 10/10 | 4828 days | 1% |
| Janina Hoffmann | 5/10 | 4854 days | 0% |
| Ally | 9/10 | 4859 days | 1% |
| 53V0 | 10/10 | 5163 days | 1% |
| stellmaris | 10/10 | 5163 days | 1% |
| petevir | 10/10 | 5193 days | 1% |
| Simon Rawlinson | 9/10 | 5205 days | 1% |
| Rocco Christian | 3/10 | 5247 days | 0% |
| Jessica Lane | 9/10 | 5250 days | 1% |
| RomaChoolun | 9/10 | 5345 days | 1% |
| Kolja Chromow | 10/10 | 5590 days | 1% |
| lee05 | 9/10 | 5590 days | 1% |
| Leon Burgess | 10/10 | 5649 days | 1% |
| Jon | 6/10 | 6395 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Road Runner Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.15% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 118 days. The Road Runner Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Road Runner Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.12% |
| 198 | -2.13% |
| 199 | -2.14% |
| 200 | -2.15% |
| 201 | -2.16% |
| 202 | -2.17% |
| 203 | -2.18% |
| … | … |
Balancing Adjustment
2.92% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.