Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Road Runner Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Road Runner Rentals
Valid Reviews
128 Valid Reviews
The Road Runner Rentals experience has a total of 144 reviews. There are 128 valid reviews that are included when calculating the ranking score and 16 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 128 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 51 |
|
40% |
| 9/10 | 25 |
|
20% |
| 8/10 | 17 |
|
13% |
| 7/10 | 10 |
|
8% |
| 6/10 | 3 |
|
2% |
| 5/10 | 2 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 8 |
|
6% |
| 1/10 | 11 |
|
9% |
78.05% Average
The raw data average (mean) for all the Road Runner Rentals valid reviews is 78.05% and is based on 128 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
12 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 128 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 12 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 4 |
|
33% |
| 8/10 | 0 |
|
0% |
| 7/10 | 4 |
|
33% |
| 6/10 | 2 |
|
17% |
| 5/10 | 1 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
8% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
70.00% Average
The raw data average (mean) for all the Road Runner Rentals face-to-face reviews is 70.00% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.70%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Yvonne | 9/10 | 597 days | 100% |
| Brian and Anne | 10/10 | 2423 days | 5% |
| Serwan | 1/10 | 2423 days | 2% |
| Eire1988 | 1/10 | 2483 days | 2% |
| clemens | 10/10 | 2483 days | 5% |
| Dominique | 10/10 | 2483 days | 5% |
| Christine Bourdette | 10/10 | 2513 days | 5% |
| Kyle Palframan | 10/10 | 2514 days | 5% |
| Olaf | 9/10 | 2514 days | 5% |
| Chris Herring | 10/10 | 2544 days | 5% |
| Monika | 10/10 | 2544 days | 5% |
| Koulikovski Jordan | 8/10 | 2544 days | 4% |
| Alana | 10/10 | 2758 days | 4% |
| Laura Jane | 10/10 | 2878 days | 4% |
| Clothilde Charron | 10/10 | 2909 days | 4% |
| Laura Dyne | 8/10 | 3153 days | 3% |
| Lucas keenan | 1/10 | 3154 days | 1% |
| Emmanuel HAulon | 7/10 | 3181 days | 3% |
| Victor Miccolis | 7/10 | 3181 days | 3% |
| yoannperrault@hotmail.com | 1/10 | 3182 days | 1% |
| Barbara Nakai | 9/10 | 3211 days | 3% |
| Ida Fran | 2/10 | 3212 days | 1% |
| Paul Reeves | 10/10 | 3212 days | 3% |
| Jacques Kemp | 7/10 | 3212 days | 3% |
| Laura Smith | 9/10 | 3213 days | 3% |
| Peter Bollen | 2/10 | 3244 days | 1% |
| nico dewaele | 7/10 | 3273 days | 3% |
| Damien Parker | 2/10 | 3487 days | 1% |
| Patricia Wright | 10/10 | 3487 days | 2% |
| Alberto Meseguer | 1/10 | 3487 days | 1% |
| Wayne Walker | 8/10 | 3518 days | 2% |
| Lucie Bultez | 2/10 | 3518 days | 1% |
| Patti Rossie | 2/10 | 3518 days | 1% |
| Stephanie Mills | 1/10 | 3518 days | 1% |
| Gilbert Keiser | 7/10 | 3524 days | 1% |
| Matti Picus | 7/10 | 3533 days | 1% |
| Han Li | 9/10 | 3535 days | 1% |
| Karen Regehr-Smith | 8/10 | 3546 days | 2% |
| Bo Zhou | 8/10 | 3546 days | 2% |
| Conrad Rossouw | 10/10 | 3546 days | 2% |
| Karen Mcnosh | 10/10 | 3577 days | 2% |
| ellen scully | 8/10 | 3577 days | 2% |
| Ellie Morrison | 2/10 | 3577 days | 1% |
| MARTA FLORES | 8/10 | 3577 days | 2% |
| Michael Kaus | 5/10 | 3578 days | 1% |
| Einar Wergeland-Jenssen | 2/10 | 3608 days | 1% |
| celine gries | 10/10 | 3608 days | 2% |
| Kayla | 6/10 | 3613 days | 1% |
| Anouk Goemans | 9/10 | 3613 days | 1% |
| Paul Gallagher | 10/10 | 3638 days | 2% |
| Bram Hoonhout | 10/10 | 3638 days | 2% |
| Gerard Lane | 1/10 | 3669 days | 1% |
| Phil Duggan | 1/10 | 3699 days | 1% |
| Susan Boyton | 10/10 | 3883 days | 1% |
| Normand Latour | 9/10 | 3883 days | 1% |
| Christine Singman Serio | 8/10 | 3912 days | 1% |
| herbert van wijngaarden | 9/10 | 3912 days | 1% |
| Bettina Castell | 2/10 | 3913 days | 1% |
| Patrick Tram Garrett | 10/10 | 3943 days | 1% |
| Judith K. | 9/10 | 3943 days | 1% |
| J | 10/10 | 3943 days | 1% |
| Chet Wah | 10/10 | 3944 days | 1% |
| Mauro Scali | 7/10 | 3944 days | 1% |
| matt west | 7/10 | 3944 days | 1% |
| oly steel | 6/10 | 3944 days | 1% |
| Chantal Beeli | 8/10 | 3974 days | 1% |
| Maya Adriani | 10/10 | 3974 days | 1% |
| Terry Lui | 8/10 | 3975 days | 1% |
| Scott Edward | 1/10 | 4004 days | 0% |
| Robin Duris | 10/10 | 4004 days | 1% |
| Haitao Huang | 10/10 | 4004 days | 1% |
| Colin Jones | 9/10 | 4004 days | 1% |
| Miquel Fabro | 9/10 | 4005 days | 1% |
| Ashlie Willett | 10/10 | 4036 days | 1% |
| Felix Riether | 9/10 | 4036 days | 1% |
| matt smith | 10/10 | 4157 days | 1% |
| Felix Graf | 10/10 | 4188 days | 0% |
| Linden E | 10/10 | 4218 days | 0% |
| Niki Pearce | 8/10 | 4218 days | 0% |
| Don Wiljamaa | 9/10 | 4249 days | 0% |
| Terhi Rajala | 1/10 | 4249 days | 0% |
| stephen boston | 10/10 | 4249 days | 0% |
| Freek Dix | 10/10 | 4249 days | 0% |
| Lydia Lennox | 10/10 | 4249 days | 0% |
| Christopher Hobbs | 9/10 | 4249 days | 0% |
| oded braverman | 8/10 | 4249 days | 0% |
| Joost Donkers | 8/10 | 4250 days | 0% |
| leslie page | 10/10 | 4277 days | 0% |
| Emily Minty | 10/10 | 4277 days | 0% |
| Denis Fitzsimons | 8/10 | 4277 days | 0% |
| Liz and Alan Weathers | 7/10 | 4287 days | 0% |
| Ian Smith | 1/10 | 4308 days | 0% |
| Michal Valovic | 9/10 | 4308 days | 0% |
| Anna Kammann | 10/10 | 4308 days | 0% |
| Katharina Rebstock | 8/10 | 4308 days | 0% |
| Jean Shears | 8/10 | 4308 days | 0% |
| Charles Xu | 9/10 | 4308 days | 0% |
| Mohamed Shahabdeen | 10/10 | 4308 days | 0% |
| will jennings | 10/10 | 4308 days | 0% |
| yann zebiche | 10/10 | 4308 days | 0% |
| Albert Mari | 9/10 | 4308 days | 0% |
| Ally Cook | 7/10 | 4335 days | 0% |
| Tammie Fraser | 10/10 | 4369 days | 0% |
| Karen Jiang | 9/10 | 4369 days | 0% |
| Abby Wallwork | 10/10 | 4400 days | 1% |
| Hannah Purser | 10/10 | 4461 days | 1% |
| Nicole | 10/10 | 4462 days | 1% |
| Catherine Bew | 10/10 | 4554 days | 1% |
| Kelly Murray | 10/10 | 4584 days | 1% |
| christoph martensson | 9/10 | 4705 days | 1% |
| keith murray | 10/10 | 4735 days | 1% |
| Renee | 8/10 | 4796 days | 1% |
| Bradly Beukes | 10/10 | 4858 days | 1% |
| tracy | 9/10 | 4919 days | 1% |
| Schumi Döpfer | 10/10 | 4949 days | 1% |
| Janina Hoffmann | 5/10 | 4975 days | 0% |
| Ally | 9/10 | 4980 days | 1% |
| 53V0 | 10/10 | 5284 days | 1% |
| stellmaris | 10/10 | 5284 days | 1% |
| petevir | 10/10 | 5314 days | 1% |
| Simon Rawlinson | 9/10 | 5326 days | 1% |
| Rocco Christian | 3/10 | 5368 days | 0% |
| Jessica Lane | 9/10 | 5371 days | 1% |
| RomaChoolun | 9/10 | 5466 days | 1% |
| Kolja Chromow | 10/10 | 5711 days | 1% |
| lee05 | 9/10 | 5711 days | 1% |
| Leon Burgess | 10/10 | 5770 days | 1% |
| Jon | 6/10 | 6516 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Road Runner Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.64% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Road Runner Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Road Runner Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.59% |
| 198 | -3.60% |
| 199 | -3.62% |
| 200 | -3.64% |
| 201 | -3.66% |
| 202 | -3.68% |
| 203 | -3.70% |
| … | … |
Balancing Adjustment
3.27% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
76%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.