Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Road Runner Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Road Runner Rentals
Valid Reviews
128 Valid Reviews
The Road Runner Rentals experience has a total of 144 reviews. There are 128 valid reviews that are included when calculating the ranking score and 16 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 128 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 51 |
|
40% |
| 9/10 | 25 |
|
20% |
| 8/10 | 17 |
|
13% |
| 7/10 | 10 |
|
8% |
| 6/10 | 3 |
|
2% |
| 5/10 | 2 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 8 |
|
6% |
| 1/10 | 11 |
|
9% |
78.05% Average
The raw data average (mean) for all the Road Runner Rentals valid reviews is 78.05% and is based on 128 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
12 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 128 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 12 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 4 |
|
33% |
| 8/10 | 0 |
|
0% |
| 7/10 | 4 |
|
33% |
| 6/10 | 2 |
|
17% |
| 5/10 | 1 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
8% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
70.00% Average
The raw data average (mean) for all the Road Runner Rentals face-to-face reviews is 70.00% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.27%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Yvonne | 9/10 | 278 days | 100% |
| Brian and Anne | 10/10 | 2104 days | 4% |
| Serwan | 1/10 | 2104 days | 2% |
| Eire1988 | 1/10 | 2164 days | 2% |
| clemens | 10/10 | 2164 days | 4% |
| Dominique | 10/10 | 2164 days | 4% |
| Christine Bourdette | 10/10 | 2195 days | 4% |
| Kyle Palframan | 10/10 | 2195 days | 4% |
| Olaf | 9/10 | 2195 days | 4% |
| Chris Herring | 10/10 | 2225 days | 4% |
| Monika | 10/10 | 2225 days | 4% |
| Koulikovski Jordan | 8/10 | 2225 days | 4% |
| Alana | 10/10 | 2439 days | 4% |
| Laura Jane | 10/10 | 2560 days | 4% |
| Clothilde Charron | 10/10 | 2590 days | 3% |
| Laura Dyne | 8/10 | 2835 days | 3% |
| Lucas keenan | 1/10 | 2835 days | 1% |
| Emmanuel HAulon | 7/10 | 2863 days | 3% |
| Victor Miccolis | 7/10 | 2863 days | 3% |
| yoannperrault@hotmail.com | 1/10 | 2863 days | 1% |
| Barbara Nakai | 9/10 | 2892 days | 3% |
| Ida Fran | 2/10 | 2894 days | 1% |
| Paul Reeves | 10/10 | 2894 days | 3% |
| Jacques Kemp | 7/10 | 2894 days | 3% |
| Laura Smith | 9/10 | 2894 days | 3% |
| Peter Bollen | 2/10 | 2925 days | 1% |
| nico dewaele | 7/10 | 2955 days | 3% |
| Damien Parker | 2/10 | 3169 days | 1% |
| Patricia Wright | 10/10 | 3169 days | 2% |
| Alberto Meseguer | 1/10 | 3169 days | 1% |
| Wayne Walker | 8/10 | 3200 days | 2% |
| Lucie Bultez | 2/10 | 3200 days | 1% |
| Patti Rossie | 2/10 | 3200 days | 1% |
| Stephanie Mills | 1/10 | 3200 days | 1% |
| Gilbert Keiser | 7/10 | 3205 days | 1% |
| Matti Picus | 7/10 | 3214 days | 1% |
| Han Li | 9/10 | 3216 days | 1% |
| Karen Regehr-Smith | 8/10 | 3228 days | 2% |
| Bo Zhou | 8/10 | 3228 days | 2% |
| Conrad Rossouw | 10/10 | 3228 days | 2% |
| Karen Mcnosh | 10/10 | 3259 days | 2% |
| ellen scully | 8/10 | 3259 days | 2% |
| Ellie Morrison | 2/10 | 3259 days | 1% |
| MARTA FLORES | 8/10 | 3259 days | 2% |
| Michael Kaus | 5/10 | 3259 days | 2% |
| Einar Wergeland-Jenssen | 2/10 | 3290 days | 1% |
| celine gries | 10/10 | 3290 days | 2% |
| Kayla | 6/10 | 3294 days | 1% |
| Anouk Goemans | 9/10 | 3294 days | 1% |
| Paul Gallagher | 10/10 | 3320 days | 2% |
| Bram Hoonhout | 10/10 | 3320 days | 2% |
| Gerard Lane | 1/10 | 3351 days | 1% |
| Phil Duggan | 1/10 | 3381 days | 1% |
| Susan Boyton | 10/10 | 3565 days | 1% |
| Normand Latour | 9/10 | 3565 days | 1% |
| Christine Singman Serio | 8/10 | 3594 days | 1% |
| herbert van wijngaarden | 9/10 | 3594 days | 1% |
| Bettina Castell | 2/10 | 3594 days | 1% |
| Patrick Tram Garrett | 10/10 | 3625 days | 1% |
| Judith K. | 9/10 | 3625 days | 1% |
| J | 10/10 | 3625 days | 1% |
| Chet Wah | 10/10 | 3625 days | 1% |
| Mauro Scali | 7/10 | 3625 days | 1% |
| matt west | 7/10 | 3625 days | 1% |
| oly steel | 6/10 | 3625 days | 1% |
| Chantal Beeli | 8/10 | 3656 days | 1% |
| Maya Adriani | 10/10 | 3656 days | 1% |
| Terry Lui | 8/10 | 3656 days | 1% |
| Scott Edward | 1/10 | 3686 days | 0% |
| Robin Duris | 10/10 | 3686 days | 1% |
| Haitao Huang | 10/10 | 3686 days | 1% |
| Colin Jones | 9/10 | 3686 days | 1% |
| Miquel Fabro | 9/10 | 3686 days | 1% |
| Ashlie Willett | 10/10 | 3717 days | 1% |
| Felix Riether | 9/10 | 3717 days | 1% |
| matt smith | 10/10 | 3839 days | 1% |
| Felix Graf | 10/10 | 3870 days | 1% |
| Linden E | 10/10 | 3900 days | 1% |
| Niki Pearce | 8/10 | 3900 days | 1% |
| Don Wiljamaa | 9/10 | 3931 days | 1% |
| Terhi Rajala | 1/10 | 3931 days | 0% |
| stephen boston | 10/10 | 3931 days | 1% |
| Freek Dix | 10/10 | 3931 days | 1% |
| Lydia Lennox | 10/10 | 3931 days | 1% |
| Christopher Hobbs | 9/10 | 3931 days | 1% |
| oded braverman | 8/10 | 3931 days | 1% |
| Joost Donkers | 8/10 | 3931 days | 1% |
| leslie page | 10/10 | 3959 days | 1% |
| Emily Minty | 10/10 | 3959 days | 1% |
| Denis Fitzsimons | 8/10 | 3959 days | 1% |
| Liz and Alan Weathers | 7/10 | 3968 days | 0% |
| Ian Smith | 1/10 | 3990 days | 0% |
| Michal Valovic | 9/10 | 3990 days | 1% |
| Anna Kammann | 10/10 | 3990 days | 1% |
| Katharina Rebstock | 8/10 | 3990 days | 1% |
| Jean Shears | 8/10 | 3990 days | 1% |
| Charles Xu | 9/10 | 3990 days | 1% |
| Mohamed Shahabdeen | 10/10 | 3990 days | 1% |
| will jennings | 10/10 | 3990 days | 1% |
| yann zebiche | 10/10 | 3990 days | 1% |
| Albert Mari | 9/10 | 3990 days | 1% |
| Ally Cook | 7/10 | 4016 days | 0% |
| Tammie Fraser | 10/10 | 4051 days | 0% |
| Karen Jiang | 9/10 | 4051 days | 0% |
| Abby Wallwork | 10/10 | 4082 days | 0% |
| Hannah Purser | 10/10 | 4143 days | 0% |
| Nicole | 10/10 | 4143 days | 0% |
| Catherine Bew | 10/10 | 4235 days | 0% |
| Kelly Murray | 10/10 | 4265 days | 0% |
| christoph martensson | 9/10 | 4386 days | 1% |
| keith murray | 10/10 | 4416 days | 1% |
| Renee | 8/10 | 4477 days | 1% |
| Bradly Beukes | 10/10 | 4539 days | 1% |
| tracy | 9/10 | 4600 days | 1% |
| Schumi Döpfer | 10/10 | 4630 days | 1% |
| Janina Hoffmann | 5/10 | 4656 days | 0% |
| Ally | 9/10 | 4661 days | 1% |
| 53V0 | 10/10 | 4965 days | 1% |
| stellmaris | 10/10 | 4965 days | 1% |
| petevir | 10/10 | 4995 days | 1% |
| Simon Rawlinson | 9/10 | 5007 days | 0% |
| Rocco Christian | 3/10 | 5049 days | 0% |
| Jessica Lane | 9/10 | 5052 days | 0% |
| RomaChoolun | 9/10 | 5147 days | 1% |
| Kolja Chromow | 10/10 | 5392 days | 1% |
| lee05 | 9/10 | 5392 days | 1% |
| Leon Burgess | 10/10 | 5451 days | 1% |
| Jon | 6/10 | 6197 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Road Runner Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.32% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Road Runner Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Road Runner Rentals experience has been adjusted for 114 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 111 | -2.26% |
| 112 | -2.28% |
| 113 | -2.30% |
| 114 | -2.32% |
| 115 | -2.34% |
| 116 | -2.36% |
| 117 | -2.38% |
| … | … |
Balancing Adjustment
3.01% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.