42 Rankers Reviews
Here at Hippie Camper we specialise in low cost campervan rentals for the budget conscious traveller discovering New Zealand. With Hippie Camper you are not sacrificing quality and service for price so make your next campervan rental a Hippie Camper rental. Let us show you how fun, flexible and inexpensive a self-drive holiday in New Zealand can be! Enquire now!
North Island ▷ Auckland Region ▷ Auckland
Showing 13 reviews of 41.
Absolutely shocking. Hidden costs. Poor quality. Just not worth it.
Do yourself a favour and avoid this company, and all Apollo motorhome affiliated companies.
Sharks - straight up sharks. I can not stress this enough. Do not use this company.
Office hours are ridiculous for a major airport and the customer service is horrendous. Our flight got cancelled from queenstown and we rang the office to inform them of our situation, the person I initially spoke to said that the office usually closes at four but given our situation the would allow “a couple of hours” after. The airline then worked tirelessly to get us into Auckland as early as possible, no small feat considering the amount of flights cancelled. They managed to get us on a flight arriving just after five, we then contacted the office and they backtracked on what was previously said, after pleading with the Auckland office to get them to understand the situation they said that they would be unable to wait an extra few minutes past the usual closing time to allow us to collect our camper. Not only should this not have happened in the first place as you would expect the office hours of a major airport to be longer, the blunt and rude manner in which the staff refused to help really has made me question why we booked with hippie in the first place. If we hadn’t already paid a bond we would be going elsewhere as I am very reluctant to give them any more of my money after their appalling customer service. I would recommend anyone looking to book a campervan to stay clear of this company as it appears that they really do not care about the customer at all. As a result we will be losing a full days worth of our holiday planned due to hippie campers, instead of a few hours due to a cancelled flight. We also had to fork out on accommodation and transport. My experience with hippie campers really has left a sour taste
Office shuts at 4 and doesn't stay open when flights are delayed. This meant we had to book a hotel and come the following morning. Currently sat in an office with three other groups. We've all been waiting over an hour and are yet to speak to anyone. No staff in sight, the two they have on are both showing people vans and have been for half an hour.
Staff need a talking to, they're way too slow. Bosses need to employ more too. We're going to have lost 20+ hours of holiday at this rate.
Hippie Camper responds:
Hi Nick, we are sorry about the experience you have received, this doesn’t sound good at all. If you could please provide your booking reference number at your earliest convenience. The Apollo Team.
BOOKED MONTHS IN ADVANCE WITH INSURANCE. VEHICLE BROKE DOWN, WEREN’T OFFERED A REPLACEMENT.
We hired a hippie camper from Apollo late last week and within a few days, the clutch went and it broke down requiring towing to a garage.
We should have been given a replacement - we purchased insurance with them after all?! However, we were told they had no replacements at all and couldn’t process this. They said they would refund us for the days we weren’t using the camper. GREAT.
As it’s during Easter, all hotels etc have been booked up by other travellers and so we are now in a position where we find ourselves stranded having to pay over the odds for accommodation just to get by.
During a lot of phone calls, it seemed blatantly apparent that Apollo were trying to get themselves off the hook and trying to get out of the problem - which, being their faulty vehicle, was completely their problem, not mine!
Although they have offered us a slightly better compensation package (again, after numerous phone calls of me stating my complete disapproval of the way they were treating us), it turns out it’s nowhere near enough. We have had to change our trip plans as we can now no longer go to Milford Sound (all accom booked and no campers available from any other companies).
I feel if their vehicles were properly serviced, a nearly shot clutch would have become quite apparent!
We will be claiming the compensation for any further expenses we have to pay for accommodation during our stay in New Zealand. They’ve really let us down and you can tell their customer service operators are trained to try and offer you the smallest compensation packages to try not to offset their own margins. Pretty rank, really...
We’ll be sure to keep you all updated about their response to cover our accommodation expenses. Failing a good response, I’ll be seeking advice from my solicitor.
The price on the web site is a lie.
You have to pay a lot of additional options for cooking gas, sheets, additional driver and heater.
At the end the price is the double.
It is probably the cheapest you can get but they charge you for every extra. Still really happy because they were honest and really helpful. All in all a cheap and good company.
Comfortable camping set up but the vehicle was a bit the worse for wear. But more than expected for an older vehicle though and it was a very good price. The staff at Apollo were great and it was all very easy for us.
The van was well used but we just loved it and it was totally reliable for the five weeks we toured round the South and North Island we drove over 4000k in all with no problems.
Finn and Melanie Lorbeer
Van is small and can drive anywhere. It is also comparably cheap. All electronics are malfunctioning, no electricity = no fridge!
A campervan a little expensive (in January) when it is raining outside, it is raining inside the van.
Cheap opportunity, not too much space, but okay. Service has to get better.
Cheap option to have a campervan, had already a few problems, service could be improved.