Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Otuihau Whangarei Falls.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Otuihau Whangarei Falls
Valid Reviews
36 Valid Reviews
The Otuihau Whangarei Falls experience has a total of 36 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 36 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 4 |
|
11% |
| 9/10 | 9 |
|
25% |
| 8/10 | 15 |
|
42% |
| 7/10 | 5 |
|
14% |
| 6/10 | 3 |
|
8% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.67% Average
The raw data average (mean) for all the Otuihau Whangarei Falls valid reviews is 81.67% and is based on 36 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
30 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 36 valid reviews, the experience has 30 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 30 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 3 |
|
10% |
| 9/10 | 8 |
|
27% |
| 8/10 | 11 |
|
37% |
| 7/10 | 5 |
|
17% |
| 6/10 | 3 |
|
10% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.00% Average
The raw data average (mean) for all the Otuihau Whangarei Falls face-to-face reviews is 81.00% and is based on 30 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.92%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| C J B | 8/10 | 2841 days | 100% |
| Marc Reuter | 9/10 | 3372 days | 66% |
| Marc Perales | 9/10 | 3395 days | 64% |
| Jamie Serieux | 8/10 | 3646 days | 47% |
| Thea Nicholas | 9/10 | 3662 days | 47% |
| Alex Schott | 9/10 | 3663 days | 47% |
| Emily Pohlmann | 7/10 | 3668 days | 43% |
| Luisa Birkel | 7/10 | 3668 days | 43% |
| Rahel Baufeld | 8/10 | 3671 days | 46% |
| Dawn Howard | 7/10 | 3680 days | 43% |
| Julien Sene | 7/10 | 3689 days | 42% |
| Patrick Baritz | 8/10 | 3698 days | 44% |
| Theresa Huelk | 8/10 | 3699 days | 44% |
| Daniel Roedel | 8/10 | 3701 days | 44% |
| Levi | 8/10 | 3704 days | 43% |
| Hannah Stiles | 10/10 | 3717 days | 43% |
| Elodie and Gestan | 6/10 | 3741 days | 36% |
| Michael and Anna | 6/10 | 3747 days | 36% |
| Daniel Kueuzberger | 8/10 | 4076 days | 19% |
| Cecilia Anderson | 8/10 | 4365 days | 0% |
| Petra Albrchtoval | 9/10 | 4386 days | 33% |
| Toke Frederiksen | 8/10 | 4417 days | 33% |
| Loesje | 8/10 | 4759 days | 33% |
| Andrew Wemmer | 8/10 | 4847 days | 33% |
| Ron | 7/10 | 4853 days | 31% |
| Laurits and Bettina | 8/10 | 4856 days | 33% |
| Faassen | 8/10 | 4857 days | 33% |
| Jaqi_Gary | 10/10 | 4879 days | 33% |
| Burkard Fabu | 9/10 | 5116 days | 33% |
| Sonia Sennane | 10/10 | 5125 days | 33% |
| Preben vil Helmsen | 10/10 | 5136 days | 33% |
| Mark Bakker | 6/10 | 5232 days | 28% |
| Matthys van den Heuuel | 8/10 | 5235 days | 33% |
| Erland Ostberg | 9/10 | 5492 days | 33% |
| cpochin | 9/10 | 5824 days | 33% |
| Beute Hjel | 9/10 | 5899 days | 33% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Otuihau Whangarei Falls does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
2.50% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.