Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Luggate Cricket Club Camping Ground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Luggate Cricket Club Camping Ground
Valid Reviews
65 Valid Reviews
The Luggate Cricket Club Camping Ground experience has a total of 70 reviews. There are 65 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 65 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 25 |
|
38% |
| 9/10 | 11 |
|
17% |
| 8/10 | 6 |
|
9% |
| 7/10 | 7 |
|
11% |
| 6/10 | 4 |
|
6% |
| 5/10 | 4 |
|
6% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
2% |
| 2/10 | 1 |
|
2% |
| 1/10 | 6 |
|
9% |
77.08% Average
The raw data average (mean) for all the Luggate Cricket Club Camping Ground valid reviews is 77.08% and is based on 65 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
12 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 65 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 12 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
42% |
| 9/10 | 3 |
|
25% |
| 8/10 | 0 |
|
0% |
| 7/10 | 2 |
|
17% |
| 6/10 | 1 |
|
8% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
8% |
81.67% Average
The raw data average (mean) for all the Luggate Cricket Club Camping Ground face-to-face reviews is 81.67% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
74.62%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| VB | 3/10 | 90 days | 71% |
| Daya Summers | 5/10 | 90 days | 100% |
| Laurie | 5/10 | 274 days | 96% |
| Rozenn | 5/10 | 486 days | 87% |
| Rebecca | 9/10 | 730 days | 91% |
| Ana Capucho | 10/10 | 821 days | 81% |
| Larissa | 9/10 | 882 days | 73% |
| Susan | 9/10 | 1005 days | 57% |
| Katie Edser | 8/10 | 1127 days | 42% |
| Vicky | 10/10 | 1127 days | 43% |
| Giovanna Sedglach | 10/10 | 1127 days | 43% |
| Annie87 | 10/10 | 1551 days | 12% |
| Erna | 8/10 | 1643 days | 9% |
| Mike oconnor | 10/10 | 1673 days | 8% |
| Wai wai | 10/10 | 1857 days | 7% |
| Maskwahine | 7/10 | 1916 days | 6% |
| Erica Barron | 10/10 | 1977 days | 6% |
| James | 10/10 | 2008 days | 6% |
| Mike and Chris Tutty | 10/10 | 2008 days | 6% |
| Tim | 10/10 | 2008 days | 6% |
| Anna | 10/10 | 2008 days | 6% |
| Josh | 10/10 | 2038 days | 6% |
| mike oconnor | 9/10 | 2069 days | 6% |
| Cam | 10/10 | 2069 days | 6% |
| Mike oconnor | 8/10 | 2100 days | 6% |
| Jake | 10/10 | 2282 days | 5% |
| Caleb | 10/10 | 2282 days | 5% |
| Ylva | 10/10 | 2343 days | 5% |
| mike oconnor | 8/10 | 2647 days | 4% |
| Alzbeta Soukupova | 5/10 | 2678 days | 3% |
| Dustin Benton | 9/10 | 2708 days | 4% |
| Andrew Bulloch | 1/10 | 2993 days | 1% |
| Graham H | 1/10 | 3042 days | 1% |
| Harriet Smith | 9/10 | 3323 days | 3% |
| Charlotte van Geel | 1/10 | 3376 days | 1% |
| Ina and Max | 7/10 | 3390 days | 2% |
| Dennis Schwarz | 6/10 | 3642 days | 2% |
| Tatiana Rochereau | 10/10 | 3655 days | 2% |
| Kerry Knott | 10/10 | 3655 days | 2% |
| Nadja | 7/10 | 3703 days | 1% |
| Christopher | 7/10 | 3757 days | 1% |
| Bob Fontaine | 8/10 | 3852 days | 1% |
| Lionel C. | 6/10 | 3864 days | 1% |
| Danica Vrsaljko | 9/10 | 4035 days | 1% |
| Markus Johannes | 10/10 | 4035 days | 1% |
| kate barton | 1/10 | 4048 days | 0% |
| Mike R | 7/10 | 4121 days | 1% |
| Lisa Quayle | 9/10 | 4126 days | 1% |
| Mel | 1/10 | 4138 days | 0% |
| Tom Guthknecht | 1/10 | 4377 days | 0% |
| Neil Lewis | 2/10 | 4414 days | 1% |
| Fenna Newmann | 10/10 | 4421 days | 1% |
| Matt Hyland | 9/10 | 4423 days | 1% |
| Francisco Pablo Miguel | 6/10 | 4439 days | 1% |
| J Weston | 6/10 | 4442 days | 1% |
| arnaud paquet | 8/10 | 4473 days | 1% |
| SC W | 9/10 | 4473 days | 1% |
| Ariadna & Omer | 10/10 | 4504 days | 1% |
| David Restell | 7/10 | 4626 days | 1% |
| hendrik king | 7/10 | 4687 days | 1% |
| Mycall | 10/10 | 4779 days | 1% |
| Luisa | 10/10 | 4784 days | 1% |
| Sohie | 10/10 | 4784 days | 1% |
| Jaime Castells | 9/10 | 5244 days | 1% |
| Ofir Avimeir | 10/10 | 5488 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Luggate Cricket Club Camping Ground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.16% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Luggate Cricket Club Camping Ground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Luggate Cricket Club Camping Ground experience has been adjusted for 62 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 59 | -1.10% |
| 60 | -1.12% |
| 61 | -1.14% |
| 62 | -1.16% |
| 63 | -1.18% |
| 64 | -1.20% |
| 65 | -1.21% |
| … | … |
Balancing Adjustment
5.28% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.