Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Luggate Cricket Club Camping Ground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Luggate Cricket Club Camping Ground
Valid Reviews
65 Valid Reviews
The Luggate Cricket Club Camping Ground experience has a total of 70 reviews. There are 65 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 65 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 25 |
|
38% |
| 9/10 | 11 |
|
17% |
| 8/10 | 6 |
|
9% |
| 7/10 | 7 |
|
11% |
| 6/10 | 4 |
|
6% |
| 5/10 | 4 |
|
6% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
2% |
| 2/10 | 1 |
|
2% |
| 1/10 | 6 |
|
9% |
77.08% Average
The raw data average (mean) for all the Luggate Cricket Club Camping Ground valid reviews is 77.08% and is based on 65 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
12 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 65 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 12 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
42% |
| 9/10 | 3 |
|
25% |
| 8/10 | 0 |
|
0% |
| 7/10 | 2 |
|
17% |
| 6/10 | 1 |
|
8% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
8% |
81.67% Average
The raw data average (mean) for all the Luggate Cricket Club Camping Ground face-to-face reviews is 81.67% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
71.81%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| VB | 3/10 | 271 days | 71% |
| Daya Summers | 5/10 | 271 days | 100% |
| Laurie | 5/10 | 455 days | 92% |
| Rozenn | 5/10 | 667 days | 78% |
| Rebecca | 9/10 | 911 days | 71% |
| Ana Capucho | 10/10 | 1002 days | 60% |
| Larissa | 9/10 | 1063 days | 52% |
| Susan | 9/10 | 1186 days | 38% |
| Katie Edser | 8/10 | 1308 days | 27% |
| Vicky | 10/10 | 1308 days | 28% |
| Giovanna Sedglach | 10/10 | 1308 days | 28% |
| Annie87 | 10/10 | 1732 days | 7% |
| Erna | 8/10 | 1824 days | 7% |
| Mike oconnor | 10/10 | 1854 days | 7% |
| Wai wai | 10/10 | 2038 days | 6% |
| Maskwahine | 7/10 | 2097 days | 6% |
| Erica Barron | 10/10 | 2158 days | 6% |
| James | 10/10 | 2189 days | 6% |
| Mike and Chris Tutty | 10/10 | 2189 days | 6% |
| Tim | 10/10 | 2189 days | 6% |
| Anna | 10/10 | 2189 days | 6% |
| Josh | 10/10 | 2219 days | 6% |
| mike oconnor | 9/10 | 2250 days | 6% |
| Cam | 10/10 | 2250 days | 6% |
| Mike oconnor | 8/10 | 2281 days | 5% |
| Jake | 10/10 | 2463 days | 5% |
| Caleb | 10/10 | 2463 days | 5% |
| Ylva | 10/10 | 2524 days | 5% |
| mike oconnor | 8/10 | 2828 days | 4% |
| Alzbeta Soukupova | 5/10 | 2859 days | 3% |
| Dustin Benton | 9/10 | 2889 days | 4% |
| Andrew Bulloch | 1/10 | 3174 days | 1% |
| Graham H | 1/10 | 3224 days | 1% |
| Harriet Smith | 9/10 | 3504 days | 2% |
| Charlotte van Geel | 1/10 | 3558 days | 1% |
| Ina and Max | 7/10 | 3571 days | 1% |
| Dennis Schwarz | 6/10 | 3823 days | 1% |
| Tatiana Rochereau | 10/10 | 3836 days | 1% |
| Kerry Knott | 10/10 | 3836 days | 1% |
| Nadja | 7/10 | 3884 days | 1% |
| Christopher | 7/10 | 3938 days | 1% |
| Bob Fontaine | 8/10 | 4033 days | 1% |
| Lionel C. | 6/10 | 4046 days | 1% |
| Danica Vrsaljko | 9/10 | 4216 days | 0% |
| Markus Johannes | 10/10 | 4216 days | 0% |
| kate barton | 1/10 | 4230 days | 0% |
| Mike R | 7/10 | 4302 days | 0% |
| Lisa Quayle | 9/10 | 4307 days | 0% |
| Mel | 1/10 | 4320 days | 0% |
| Tom Guthknecht | 1/10 | 4558 days | 0% |
| Neil Lewis | 2/10 | 4595 days | 1% |
| Fenna Newmann | 10/10 | 4602 days | 1% |
| Matt Hyland | 9/10 | 4604 days | 1% |
| Francisco Pablo Miguel | 6/10 | 4620 days | 1% |
| J Weston | 6/10 | 4623 days | 1% |
| arnaud paquet | 8/10 | 4654 days | 1% |
| SC W | 9/10 | 4654 days | 1% |
| Ariadna & Omer | 10/10 | 4685 days | 1% |
| David Restell | 7/10 | 4807 days | 1% |
| hendrik king | 7/10 | 4868 days | 1% |
| Mycall | 10/10 | 4960 days | 1% |
| Luisa | 10/10 | 4965 days | 1% |
| Sohie | 10/10 | 4965 days | 1% |
| Jaime Castells | 9/10 | 5425 days | 1% |
| Ofir Avimeir | 10/10 | 5669 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Luggate Cricket Club Camping Ground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.23% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 68 days. However the Luggate Cricket Club Camping Ground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Luggate Cricket Club Camping Ground experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.18% |
| 198 | -3.20% |
| 199 | -3.21% |
| 200 | -3.23% |
| 201 | -3.25% |
| 202 | -3.26% |
| 203 | -3.28% |
| … | … |
Balancing Adjustment
7.83% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
76%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.