Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Matatā Campsite.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Matatā Campsite
Valid Reviews
56 Valid Reviews
The Matatā Campsite experience has a total of 58 reviews. There are 56 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 56 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 21 |
|
38% |
| 9/10 | 11 |
|
20% |
| 8/10 | 15 |
|
27% |
| 7/10 | 2 |
|
4% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
4% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 3 |
|
5% |
82.50% Average
The raw data average (mean) for all the Matatā Campsite valid reviews is 82.50% and is based on 56 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
10 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 56 valid reviews, the experience has 10 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 10 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 5 |
|
50% |
| 8/10 | 3 |
|
30% |
| 7/10 | 1 |
|
10% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
10% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.00% Average
The raw data average (mean) for all the Matatā Campsite face-to-face reviews is 80.00% and is based on 10 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.01%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Terezka | 10/10 | 180 days | 100% |
| A user | 1/10 | 272 days | 40% |
| Vera | 10/10 | 272 days | 98% |
| Annie | 10/10 | 272 days | 98% |
| Simon | 1/10 | 425 days | 37% |
| Nicole | 10/10 | 517 days | 86% |
| Julian Zaiser | 2/10 | 576 days | 38% |
| Matt W | 10/10 | 637 days | 78% |
| Morgane | 8/10 | 760 days | 67% |
| Lisa McKenzie | 10/10 | 821 days | 63% |
| Din | 10/10 | 851 days | 60% |
| Max | 10/10 | 882 days | 57% |
| Chris | 8/10 | 882 days | 55% |
| Rian Caccianiga | 9/10 | 1003 days | 44% |
| Mississippi Keith | 10/10 | 1095 days | 36% |
| D Thomson | 10/10 | 1156 days | 31% |
| Molly M | 10/10 | 1187 days | 29% |
| Todd Caldwell | 8/10 | 1307 days | 20% |
| JT | 8/10 | 1368 days | 17% |
| Leet | 8/10 | 1491 days | 11% |
| Paige | 10/10 | 1641 days | 7% |
| Anna | 1/10 | 1641 days | 3% |
| Sahmay | 10/10 | 1856 days | 5% |
| Grubs | 10/10 | 2006 days | 5% |
| Jennie | 10/10 | 2372 days | 4% |
| Jay | 5/10 | 2648 days | 2% |
| Courtney | 9/10 | 2709 days | 3% |
| PGCB | 8/10 | 3043 days | 2% |
| Sarah | 10/10 | 3043 days | 3% |
| Michelle Smit | 8/10 | 3681 days | 1% |
| Janet Scott | 10/10 | 3803 days | 1% |
| Taylor Smith | 10/10 | 3803 days | 1% |
| Caroline L | 9/10 | 3894 days | 1% |
| Christina L | 10/10 | 4086 days | 0% |
| Laurie | 8/10 | 4197 days | 0% |
| Thomas Blom | 8/10 | 4228 days | 0% |
| Heather Kingston | 7/10 | 4289 days | 0% |
| Lukas Lehmeyer | 7/10 | 4541 days | 0% |
| Marvin Koever | 9/10 | 4549 days | 1% |
| Lukas | 8/10 | 4561 days | 1% |
| Mathias Butterlin | 4/10 | 4581 days | 0% |
| Hannah | 9/10 | 4625 days | 1% |
| Mark | 10/10 | 4655 days | 1% |
| Nigel Shaw | 8/10 | 4686 days | 1% |
| David Restell | 10/10 | 4808 days | 1% |
| Max Power | 9/10 | 4839 days | 1% |
| ramy | 9/10 | 4839 days | 1% |
| LiseMarie Leger | 9/10 | 4890 days | 1% |
| auré bis | 5/10 | 4900 days | 1% |
| Loesje | 8/10 | 4928 days | 1% |
| Julie Lamart | 8/10 | 4999 days | 1% |
| Harald Prinz | 9/10 | 5001 days | 1% |
| Johann Maier | 9/10 | 5278 days | 1% |
| Franziska & Katrin | 9/10 | 5286 days | 1% |
| Cymen Crick | 8/10 | 5417 days | 1% |
| Florian | 8/10 | 5652 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Matatā Campsite does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
1.45% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.