Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Matatā Campsite.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Matatā Campsite
Valid Reviews
56 Valid Reviews
The Matatā Campsite experience has a total of 58 reviews. There are 56 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 56 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 21 |
|
38% |
| 9/10 | 11 |
|
20% |
| 8/10 | 15 |
|
27% |
| 7/10 | 2 |
|
4% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
4% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 3 |
|
5% |
82.50% Average
The raw data average (mean) for all the Matatā Campsite valid reviews is 82.50% and is based on 56 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
10 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 56 valid reviews, the experience has 10 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 10 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 5 |
|
50% |
| 8/10 | 3 |
|
30% |
| 7/10 | 1 |
|
10% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
10% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.00% Average
The raw data average (mean) for all the Matatā Campsite face-to-face reviews is 80.00% and is based on 10 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.25%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Terezka | 10/10 | 78 days | 100% |
| A user | 1/10 | 170 days | 40% |
| Vera | 10/10 | 170 days | 99% |
| Annie | 10/10 | 170 days | 99% |
| Simon | 1/10 | 323 days | 38% |
| Nicole | 10/10 | 415 days | 90% |
| Julian Zaiser | 2/10 | 474 days | 40% |
| Matt W | 10/10 | 535 days | 84% |
| Morgane | 8/10 | 658 days | 74% |
| Lisa McKenzie | 10/10 | 719 days | 71% |
| Din | 10/10 | 749 days | 68% |
| Max | 10/10 | 780 days | 65% |
| Chris | 8/10 | 780 days | 64% |
| Rian Caccianiga | 9/10 | 901 days | 53% |
| Mississippi Keith | 10/10 | 993 days | 44% |
| D Thomson | 10/10 | 1054 days | 39% |
| Molly M | 10/10 | 1085 days | 36% |
| Todd Caldwell | 8/10 | 1205 days | 26% |
| JT | 8/10 | 1266 days | 22% |
| Leet | 8/10 | 1389 days | 15% |
| Paige | 10/10 | 1539 days | 9% |
| Anna | 1/10 | 1539 days | 4% |
| Sahmay | 10/10 | 1754 days | 5% |
| Grubs | 10/10 | 1904 days | 5% |
| Jennie | 10/10 | 2270 days | 4% |
| Jay | 5/10 | 2546 days | 2% |
| Courtney | 9/10 | 2607 days | 3% |
| PGCB | 8/10 | 2941 days | 2% |
| Sarah | 10/10 | 2941 days | 2% |
| Michelle Smit | 8/10 | 3580 days | 1% |
| Janet Scott | 10/10 | 3702 days | 1% |
| Taylor Smith | 10/10 | 3702 days | 1% |
| Caroline L | 9/10 | 3793 days | 1% |
| Christina L | 10/10 | 3984 days | 0% |
| Laurie | 8/10 | 4096 days | 0% |
| Thomas Blom | 8/10 | 4127 days | 0% |
| Heather Kingston | 7/10 | 4188 days | 0% |
| Lukas Lehmeyer | 7/10 | 4439 days | 0% |
| Marvin Koever | 9/10 | 4447 days | 0% |
| Lukas | 8/10 | 4459 days | 0% |
| Mathias Butterlin | 4/10 | 4479 days | 0% |
| Hannah | 9/10 | 4523 days | 1% |
| Mark | 10/10 | 4553 days | 1% |
| Nigel Shaw | 8/10 | 4584 days | 1% |
| David Restell | 10/10 | 4706 days | 1% |
| Max Power | 9/10 | 4737 days | 1% |
| ramy | 9/10 | 4737 days | 1% |
| LiseMarie Leger | 9/10 | 4788 days | 0% |
| auré bis | 5/10 | 4798 days | 0% |
| Loesje | 8/10 | 4826 days | 1% |
| Julie Lamart | 8/10 | 4897 days | 0% |
| Harald Prinz | 9/10 | 4899 days | 0% |
| Johann Maier | 9/10 | 5176 days | 0% |
| Franziska & Katrin | 9/10 | 5184 days | 0% |
| Cymen Crick | 8/10 | 5315 days | 1% |
| Florian | 8/10 | 5550 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Matatā Campsite does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
1.42% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.