Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Juno Hall Backpackers and Camping.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Juno Hall Backpackers and Camping
Valid Reviews
97 Valid Reviews
The Juno Hall Backpackers and Camping experience has a total of 102 reviews. There are 97 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 97 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 57 |
|
59% |
| 9/10 | 24 |
|
25% |
| 8/10 | 13 |
|
13% |
| 7/10 | 1 |
|
1% |
| 6/10 | 2 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
93.71% Average
The raw data average (mean) for all the Juno Hall Backpackers and Camping valid reviews is 93.71% and is based on 97 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 97 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
50% |
| 9/10 | 0 |
|
0% |
| 8/10 | 2 |
|
50% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.00% Average
The raw data average (mean) for all the Juno Hall Backpackers and Camping face-to-face reviews is 90.00% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.98%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Anita Day | 10/10 | 51 days | 100% |
| Ailsa McIntosh | 9/10 | 171 days | 97% |
| Lisa | 10/10 | 355 days | 93% |
| Ti | 9/10 | 385 days | 91% |
| Felicia | 9/10 | 385 days | 91% |
| Marijke | 10/10 | 506 days | 85% |
| Bea | 10/10 | 536 days | 84% |
| Cam an | 10/10 | 536 days | 84% |
| Pat | 10/10 | 781 days | 65% |
| Sabine | 10/10 | 841 days | 60% |
| Rachel | 6/10 | 841 days | 51% |
| Tine Warner | 10/10 | 872 days | 57% |
| Ashley + Mike | 10/10 | 872 days | 57% |
| Fabian Ullrich | 10/10 | 902 days | 53% |
| Rian Caccianiga | 10/10 | 902 days | 53% |
| K Robertson | 10/10 | 933 days | 50% |
| Marie Perret | 10/10 | 933 days | 50% |
| Katie | 10/10 | 1116 days | 33% |
| James Kidston | 10/10 | 1147 days | 31% |
| Szilveszter | 10/10 | 1147 days | 31% |
| Claire Jones | 10/10 | 1147 days | 31% |
| Charlie | 10/10 | 1147 days | 31% |
| Manuel Mayer | 10/10 | 1175 days | 29% |
| Wayne | 10/10 | 1175 days | 29% |
| Arie | 9/10 | 1175 days | 29% |
| Kirsty | 8/10 | 1206 days | 26% |
| Jesper | 10/10 | 1206 days | 27% |
| Laura Jarry | 10/10 | 1298 days | 21% |
| cearon | 9/10 | 1451 days | 12% |
| MB | 7/10 | 1755 days | 5% |
| Patrícia | 9/10 | 1846 days | 5% |
| Ashleigh | 10/10 | 1877 days | 4% |
| Thomas | 10/10 | 1936 days | 4% |
| Finlay | 10/10 | 2028 days | 4% |
| Stefan Hohmann | 8/10 | 2242 days | 4% |
| Liz Wade | 8/10 | 2270 days | 4% |
| Kim | 8/10 | 2271 days | 4% |
| James Murphy | 10/10 | 2302 days | 4% |
| Dil | 10/10 | 2302 days | 4% |
| harre medemblik | 8/10 | 2363 days | 3% |
| Dennis Rijbroek | 10/10 | 2424 days | 3% |
| Mik Jennings | 9/10 | 2424 days | 3% |
| Anselm | 9/10 | 2455 days | 3% |
| Adrian and Tanya | 10/10 | 2486 days | 3% |
| Kate | 9/10 | 2547 days | 3% |
| Tash & Laura | 9/10 | 2636 days | 3% |
| Fabienne&Dustin | 10/10 | 2636 days | 3% |
| Alis | 10/10 | 2636 days | 3% |
| Emma | 10/10 | 2636 days | 3% |
| Nik | 9/10 | 2636 days | 3% |
| seph | 9/10 | 2667 days | 3% |
| Jan Z. | 10/10 | 2667 days | 3% |
| Gerrit | 10/10 | 2667 days | 3% |
| M Elsten | 10/10 | 2667 days | 3% |
| Jason | 10/10 | 2698 days | 3% |
| Agathe | 10/10 | 2728 days | 3% |
| Ali | 9/10 | 2759 days | 3% |
| Xiaoming Guo | 10/10 | 2759 days | 3% |
| Grizzly Girl | 10/10 | 2759 days | 3% |
| Gio | 10/10 | 2820 days | 3% |
| Stefano Clerici | 10/10 | 2851 days | 3% |
| C J B | 10/10 | 2881 days | 3% |
| L + J | 10/10 | 2912 days | 2% |
| Florian | 10/10 | 2942 days | 2% |
| Boguslaw MAKIELLO | 10/10 | 2956 days | 1% |
| M A Pelton | 9/10 | 2998 days | 2% |
| UK 50-something couple | 8/10 | 3001 days | 2% |
| Alyson Reid | 9/10 | 3015 days | 2% |
| Ewan Evans | 9/10 | 3065 days | 2% |
| Lucy Watson | 10/10 | 3092 days | 2% |
| Mairead Bushe | 10/10 | 3097 days | 2% |
| Artemis | 9/10 | 3310 days | 2% |
| Naira Prudencio | 10/10 | 3336 days | 2% |
| Mailhos Cécile | 10/10 | 3341 days | 2% |
| Caryn Grosvenor | 10/10 | 3360 days | 2% |
| Catherine Kay | 8/10 | 3381 days | 2% |
| Svetlana L | 10/10 | 3391 days | 2% |
| Rebecca Lindsey | 9/10 | 3396 days | 1% |
| Neil Warnock | 10/10 | 3427 days | 1% |
| Shelly Stanchuk | 9/10 | 3457 days | 1% |
| Becky and James | 10/10 | 3491 days | 1% |
| Mikael Torres | 9/10 | 3551 days | 1% |
| Pamela Hoffman | 8/10 | 3644 days | 1% |
| Daniel Fuell | 10/10 | 3651 days | 1% |
| John-Jozef Proczka | 9/10 | 3732 days | 1% |
| Loic Journet | 8/10 | 3739 days | 1% |
| Janneke Hekhuis | 8/10 | 3743 days | 1% |
| Max Brunner | 9/10 | 3786 days | 1% |
| Ruth P | 8/10 | 3794 days | 1% |
| Nurul Nadia Naziron | 9/10 | 3859 days | 1% |
| Lotte Spors | 10/10 | 3947 days | 0% |
| Chiara Magelli | 10/10 | 3960 days | 0% |
| Philip Mattes | 9/10 | 4032 days | 0% |
| Claude Nobs | 6/10 | 4128 days | 0% |
| Simon Mehlmann | 10/10 | 4411 days | 0% |
| Camille Gagnant | 8/10 | 4483 days | 0% |
| Amanda Neall | 8/10 | 5522 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Juno Hall Backpackers and Camping experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.45% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 70 days. However the Juno Hall Backpackers and Camping experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Juno Hall Backpackers and Camping experience has been adjusted for 27 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 24 | -0.40% |
| 25 | -0.42% |
| 26 | -0.43% |
| 27 | -0.45% |
| 28 | -0.47% |
| 29 | -0.48% |
| 30 | -0.50% |
| … | … |
Balancing Adjustment
0.38% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.