G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.37%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 222 days | 100% |
| Christopher | 10/10 | 556 days | 85% |
| Bree | 10/10 | 556 days | 85% |
| DA - USA | 10/10 | 648 days | 78% |
| Andy,Tina & Fur babys | 10/10 | 648 days | 78% |
| Frank | 6/10 | 709 days | 63% |
| Mark | 7/10 | 740 days | 66% |
| Alex Towler | 10/10 | 740 days | 71% |
| Fabienne | 10/10 | 740 days | 71% |
| Rya | 10/10 | 769 days | 68% |
| Elke | 10/10 | 831 days | 62% |
| DJ | 10/10 | 892 days | 56% |
| Lini | 10/10 | 892 days | 56% |
| Marg Dale | 9/10 | 984 days | 46% |
| Felicity Nicolson | 9/10 | 1045 days | 40% |
| Christa | 10/10 | 1045 days | 41% |
| Arie | 9/10 | 1134 days | 33% |
| Anna Tatje | 8/10 | 1165 days | 30% |
| Johan | 9/10 | 1257 days | 24% |
| Sarah | 10/10 | 1257 days | 24% |
| Robo | 8/10 | 2048 days | 5% |
| Ines | 6/10 | 2230 days | 4% |
| Kenny | 8/10 | 2292 days | 4% |
| Chris | 10/10 | 2322 days | 4% |
| Scooper | 10/10 | 2506 days | 4% |
| Zoe | 9/10 | 2536 days | 4% |
| The big German family | 10/10 | 2536 days | 4% |
| Gaudenz Schnell | 10/10 | 2595 days | 4% |
| Tash & Laura | 8/10 | 2595 days | 4% |
| Jgcanada | 10/10 | 2595 days | 4% |
| TP&MM | 9/10 | 2595 days | 4% |
| Niven | 10/10 | 2595 days | 4% |
| Geoff Walker | 10/10 | 2687 days | 3% |
| helen reeve | 9/10 | 2718 days | 3% |
| Edward Lowe | 10/10 | 2718 days | 3% |
| Chelsea | 8/10 | 2748 days | 3% |
| Michael McMahon | 10/10 | 2901 days | 3% |
| Magenta McHalick | 8/10 | 2957 days | 3% |
| Eversons | 9/10 | 2960 days | 3% |
| Alyson Reid | 7/10 | 2974 days | 3% |
| Shira LA | 9/10 | 2991 days | 3% |
| Kimberley Timberlake | 9/10 | 3024 days | 3% |
| Jye Hurrell | 9/10 | 3048 days | 3% |
| Liz Quilty | 5/10 | 3202 days | 2% |
| Julia Kurtz | 9/10 | 3268 days | 2% |
| Dave Rollison | 10/10 | 3297 days | 2% |
| Fabio Flepp | 7/10 | 3303 days | 2% |
| Ian McCaskill | 7/10 | 3315 days | 2% |
| Rima | 9/10 | 3417 days | 2% |
| Kate | 8/10 | 3600 days | 2% |
| John basham | 9/10 | 3632 days | 1% |
| Staffan Johansson | 7/10 | 3673 days | 1% |
| Raul Ellermann | 9/10 | 3682 days | 1% |
| Bianca Biehl | 9/10 | 3698 days | 1% |
| Boris Gospodinov | 8/10 | 3708 days | 1% |
| Eric Beene | 10/10 | 3725 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3814 days | 1% |
| Richard Thompson | 10/10 | 3814 days | 1% |
| Chester Martin | 10/10 | 3859 days | 1% |
| Elka Keijzer | 10/10 | 3967 days | 1% |
| Emily C | 10/10 | 3997 days | 1% |
| Oakley Miller | 10/10 | 4028 days | 1% |
| holidaymad from Solihull | 6/10 | 4056 days | 1% |
| Lieselotte Michels | 7/10 | 4060 days | 1% |
| Bes | 10/10 | 4061 days | 1% |
| Julia Emery | 9/10 | 4072 days | 1% |
| Devan Sheppard | 10/10 | 4115 days | 1% |
| Brita Topp | 8/10 | 4332 days | 0% |
| Christoph Betten | 9/10 | 4371 days | 0% |
| Family Trip | 9/10 | 4393 days | 1% |
| Daniel Garcia Dezgado | 9/10 | 4402 days | 1% |
| Ann Winter | 10/10 | 4411 days | 1% |
| Phillip | 10/10 | 4411 days | 1% |
| Klaus Petersen | 8/10 | 4411 days | 1% |
| Rikke Petersen | 8/10 | 4411 days | 1% |
| Anouck Roudet | 4/10 | 4414 days | 1% |
| Florian Littmann | 3/10 | 4423 days | 1% |
| Celine Darde | 5/10 | 4433 days | 1% |
| Ludovic Denee | 5/10 | 4433 days | 1% |
| Piotr Jurkowski | 6/10 | 4437 days | 1% |
| Evian Bolz | 8/10 | 4450 days | 1% |
| Harel Cliad | 10/10 | 4450 days | 1% |
| Chen Levin | 7/10 | 4450 days | 1% |
| nimrod yaron | 10/10 | 4451 days | 1% |
| Pioter Jurkowski | 7/10 | 4452 days | 1% |
| mr burns | 9/10 | 4452 days | 1% |
| Aitnan Melman | 8/10 | 4454 days | 1% |
| Reinhard Boettcher | 10/10 | 4458 days | 1% |
| Angelika Bottcher | 10/10 | 4458 days | 1% |
| Helene & Peter | 8/10 | 4513 days | 1% |
| FlyingKiwiGirl | 8/10 | 4727 days | 1% |
| Iban Dupont | 9/10 | 4741 days | 1% |
| Emily Sweetman | 6/10 | 4758 days | 1% |
| Maxime | 8/10 | 4770 days | 1% |
| Christoph Mueller | 6/10 | 4780 days | 1% |
| William Notcutt | 6/10 | 4817 days | 1% |
| Joroen Borkert | 8/10 | 4835 days | 1% |
| Wouter Trumpie | 6/10 | 4837 days | 1% |
| tanyap | 9/10 | 4848 days | 1% |
| Terry Coles | 10/10 | 4848 days | 1% |
| Gary Brooks | 9/10 | 4848 days | 1% |
| Alexander Klein | 9/10 | 4852 days | 1% |
| Doan | 10/10 | 4853 days | 1% |
| Milena Heinrich | 9/10 | 4854 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4864 days | 1% |
| Melina | 7/10 | 4970 days | 1% |
| yamutt | 8/10 | 5092 days | 1% |
| Peter Hart | 4/10 | 5120 days | 1% |
| Michael Jefferies | 9/10 | 5126 days | 1% |
| Romla | 7/10 | 5130 days | 1% |
| Ronald Veldman | 7/10 | 5130 days | 1% |
| Tom Pratt | 7/10 | 5135 days | 1% |
| Elise Violet | 9/10 | 5136 days | 1% |
| Lepied | 9/10 | 5139 days | 1% |
| Petra | 10/10 | 5147 days | 1% |
| Adam Critchley | 8/10 | 5149 days | 1% |
| Sebastian | 8/10 | 5150 days | 1% |
| Vbeirne | 10/10 | 5183 days | 1% |
| CMJ | 9/10 | 5183 days | 1% |
| S Tucker | 6/10 | 5203 days | 1% |
| Niels Daubjerg | 9/10 | 5215 days | 1% |
| Marc & Pauline | 8/10 | 5220 days | 1% |
| Marek Woznica | 9/10 | 5221 days | 1% |
| Rudy Witt | 9/10 | 5230 days | 1% |
| CatherineStuart | 10/10 | 5244 days | 1% |
| Peter W. | 7/10 | 5244 days | 1% |
| Tina | 10/10 | 5244 days | 1% |
| English_Campers | 8/10 | 5458 days | 1% |
| Jon_and_Family | 8/10 | 5458 days | 1% |
| Andreas Blessing | 8/10 | 5469 days | 1% |
| Boehmer | 9/10 | 5473 days | 1% |
| Wheeler | 9/10 | 5478 days | 1% |
| Rolf | 7/10 | 5480 days | 1% |
| Dirk Van Den Berg | 10/10 | 5483 days | 1% |
| Katy Bourne | 9/10 | 5483 days | 1% |
| Kees Stigter | 8/10 | 5485 days | 1% |
| Birgette Weiner | 9/10 | 5503 days | 1% |
| Tobias Torax | 10/10 | 5504 days | 1% |
| Alexandra | 10/10 | 5506 days | 1% |
| Theo Dykhuizen | 8/10 | 5512 days | 1% |
| de Vries | 10/10 | 5515 days | 1% |
| Euros | 10/10 | 5579 days | 1% |
| julialee272 | 10/10 | 5701 days | 1% |
| astridaus | 8/10 | 5823 days | 1% |
| Katharina | 10/10 | 5857 days | 1% |
| David Milner | 9/10 | 5860 days | 1% |
| Annemiek and Rianne | 9/10 | 5895 days | 1% |
| Numun | 8/10 | 5913 days | 1% |
| warrenp | 10/10 | 5929 days | 1% |
| Lynn Maguire | 10/10 | 5930 days | 1% |
| jamesg | 10/10 | 5942 days | 1% |
| Roman Hauri | 10/10 | 5956 days | 1% |
| Jessica Clarisse | 9/10 | 5956 days | 1% |
| Kazmeister | 9/10 | 5974 days | 1% |
| AndrewF78 | 10/10 | 6224 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.91% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 194 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 191 | -3.85% |
| 192 | -3.87% |
| 193 | -3.89% |
| 194 | -3.91% |
| 195 | -3.93% |
| 196 | -3.95% |
| 197 | -3.97% |
| … | … |
Balancing Adjustment
1.08% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.