Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.51%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 141 days | 100% |
| Christopher | 10/10 | 475 days | 88% |
| Bree | 10/10 | 475 days | 88% |
| DA - USA | 10/10 | 567 days | 83% |
| Andy,Tina & Fur babys | 10/10 | 567 days | 83% |
| Frank | 6/10 | 628 days | 68% |
| Mark | 7/10 | 659 days | 71% |
| Alex Towler | 10/10 | 659 days | 76% |
| Fabienne | 10/10 | 659 days | 76% |
| Rya | 10/10 | 688 days | 74% |
| Elke | 10/10 | 750 days | 69% |
| DJ | 10/10 | 811 days | 63% |
| Lini | 10/10 | 811 days | 63% |
| Marg Dale | 9/10 | 903 days | 54% |
| Felicity Nicolson | 9/10 | 964 days | 47% |
| Christa | 10/10 | 964 days | 48% |
| Arie | 9/10 | 1053 days | 39% |
| Anna Tatje | 8/10 | 1084 days | 36% |
| Johan | 9/10 | 1176 days | 29% |
| Sarah | 10/10 | 1176 days | 29% |
| Robo | 8/10 | 1967 days | 5% |
| Ines | 6/10 | 2149 days | 4% |
| Kenny | 8/10 | 2211 days | 4% |
| Chris | 10/10 | 2241 days | 4% |
| Scooper | 10/10 | 2425 days | 4% |
| Zoe | 9/10 | 2455 days | 4% |
| The big German family | 10/10 | 2455 days | 4% |
| Gaudenz Schnell | 10/10 | 2513 days | 4% |
| Tash & Laura | 8/10 | 2514 days | 4% |
| Jgcanada | 10/10 | 2514 days | 4% |
| TP&MM | 9/10 | 2514 days | 4% |
| Niven | 10/10 | 2514 days | 4% |
| Geoff Walker | 10/10 | 2606 days | 4% |
| helen reeve | 9/10 | 2637 days | 3% |
| Edward Lowe | 10/10 | 2637 days | 3% |
| Chelsea | 8/10 | 2667 days | 3% |
| Michael McMahon | 10/10 | 2820 days | 3% |
| Magenta McHalick | 8/10 | 2876 days | 3% |
| Eversons | 9/10 | 2879 days | 3% |
| Alyson Reid | 7/10 | 2893 days | 3% |
| Shira LA | 9/10 | 2910 days | 3% |
| Kimberley Timberlake | 9/10 | 2943 days | 3% |
| Jye Hurrell | 9/10 | 2967 days | 3% |
| Liz Quilty | 5/10 | 3121 days | 2% |
| Julia Kurtz | 9/10 | 3187 days | 2% |
| Dave Rollison | 10/10 | 3215 days | 2% |
| Fabio Flepp | 7/10 | 3222 days | 2% |
| Ian McCaskill | 7/10 | 3234 days | 2% |
| Rima | 9/10 | 3336 days | 2% |
| Kate | 8/10 | 3519 days | 2% |
| John basham | 9/10 | 3551 days | 2% |
| Staffan Johansson | 7/10 | 3592 days | 1% |
| Raul Ellermann | 9/10 | 3601 days | 2% |
| Bianca Biehl | 9/10 | 3617 days | 1% |
| Boris Gospodinov | 8/10 | 3627 days | 1% |
| Eric Beene | 10/10 | 3644 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3732 days | 1% |
| Richard Thompson | 10/10 | 3733 days | 1% |
| Chester Martin | 10/10 | 3778 days | 1% |
| Elka Keijzer | 10/10 | 3885 days | 1% |
| Emily C | 10/10 | 3915 days | 1% |
| Oakley Miller | 10/10 | 3946 days | 1% |
| holidaymad from Solihull | 6/10 | 3974 days | 1% |
| Lieselotte Michels | 7/10 | 3979 days | 1% |
| Bes | 10/10 | 3980 days | 1% |
| Julia Emery | 9/10 | 3991 days | 1% |
| Devan Sheppard | 10/10 | 4034 days | 1% |
| Brita Topp | 8/10 | 4251 days | 0% |
| Christoph Betten | 9/10 | 4290 days | 0% |
| Family Trip | 9/10 | 4312 days | 0% |
| Daniel Garcia Dezgado | 9/10 | 4321 days | 0% |
| Ann Winter | 10/10 | 4330 days | 0% |
| Phillip | 10/10 | 4330 days | 0% |
| Klaus Petersen | 8/10 | 4330 days | 0% |
| Rikke Petersen | 8/10 | 4330 days | 0% |
| Anouck Roudet | 4/10 | 4333 days | 0% |
| Florian Littmann | 3/10 | 4342 days | 0% |
| Celine Darde | 5/10 | 4352 days | 0% |
| Ludovic Denee | 5/10 | 4352 days | 0% |
| Piotr Jurkowski | 6/10 | 4356 days | 0% |
| Evian Bolz | 8/10 | 4369 days | 0% |
| Harel Cliad | 10/10 | 4369 days | 0% |
| Chen Levin | 7/10 | 4369 days | 0% |
| nimrod yaron | 10/10 | 4370 days | 0% |
| Pioter Jurkowski | 7/10 | 4371 days | 0% |
| mr burns | 9/10 | 4371 days | 0% |
| Aitnan Melman | 8/10 | 4373 days | 0% |
| Reinhard Boettcher | 10/10 | 4377 days | 0% |
| Angelika Bottcher | 10/10 | 4377 days | 0% |
| Helene & Peter | 8/10 | 4432 days | 1% |
| FlyingKiwiGirl | 8/10 | 4646 days | 1% |
| Iban Dupont | 9/10 | 4660 days | 1% |
| Emily Sweetman | 6/10 | 4677 days | 1% |
| Maxime | 8/10 | 4689 days | 1% |
| Christoph Mueller | 6/10 | 4699 days | 1% |
| William Notcutt | 6/10 | 4736 days | 1% |
| Joroen Borkert | 8/10 | 4754 days | 1% |
| Wouter Trumpie | 6/10 | 4756 days | 1% |
| tanyap | 9/10 | 4767 days | 1% |
| Terry Coles | 10/10 | 4767 days | 1% |
| Gary Brooks | 9/10 | 4767 days | 1% |
| Alexander Klein | 9/10 | 4771 days | 1% |
| Doan | 10/10 | 4772 days | 1% |
| Milena Heinrich | 9/10 | 4773 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4783 days | 1% |
| Melina | 7/10 | 4889 days | 1% |
| yamutt | 8/10 | 5011 days | 1% |
| Peter Hart | 4/10 | 5039 days | 1% |
| Michael Jefferies | 9/10 | 5045 days | 1% |
| Romla | 7/10 | 5049 days | 1% |
| Ronald Veldman | 7/10 | 5049 days | 1% |
| Tom Pratt | 7/10 | 5054 days | 1% |
| Elise Violet | 9/10 | 5055 days | 1% |
| Lepied | 9/10 | 5058 days | 1% |
| Petra | 10/10 | 5066 days | 1% |
| Adam Critchley | 8/10 | 5068 days | 1% |
| Sebastian | 8/10 | 5069 days | 1% |
| Vbeirne | 10/10 | 5102 days | 1% |
| CMJ | 9/10 | 5102 days | 1% |
| S Tucker | 6/10 | 5122 days | 1% |
| Niels Daubjerg | 9/10 | 5134 days | 1% |
| Marc & Pauline | 8/10 | 5139 days | 1% |
| Marek Woznica | 9/10 | 5140 days | 1% |
| Rudy Witt | 9/10 | 5149 days | 1% |
| CatherineStuart | 10/10 | 5163 days | 1% |
| Peter W. | 7/10 | 5163 days | 1% |
| Tina | 10/10 | 5163 days | 1% |
| English_Campers | 8/10 | 5377 days | 1% |
| Jon_and_Family | 8/10 | 5377 days | 1% |
| Andreas Blessing | 8/10 | 5388 days | 1% |
| Boehmer | 9/10 | 5392 days | 1% |
| Wheeler | 9/10 | 5397 days | 1% |
| Rolf | 7/10 | 5399 days | 1% |
| Dirk Van Den Berg | 10/10 | 5402 days | 1% |
| Katy Bourne | 9/10 | 5402 days | 1% |
| Kees Stigter | 8/10 | 5404 days | 1% |
| Birgette Weiner | 9/10 | 5422 days | 1% |
| Tobias Torax | 10/10 | 5423 days | 1% |
| Alexandra | 10/10 | 5425 days | 1% |
| Theo Dykhuizen | 8/10 | 5431 days | 1% |
| de Vries | 10/10 | 5434 days | 1% |
| Euros | 10/10 | 5498 days | 1% |
| julialee272 | 10/10 | 5620 days | 1% |
| astridaus | 8/10 | 5742 days | 1% |
| Katharina | 10/10 | 5776 days | 1% |
| David Milner | 9/10 | 5779 days | 1% |
| Annemiek and Rianne | 9/10 | 5814 days | 1% |
| Numun | 8/10 | 5832 days | 1% |
| warrenp | 10/10 | 5848 days | 1% |
| Lynn Maguire | 10/10 | 5849 days | 1% |
| jamesg | 10/10 | 5861 days | 1% |
| Roman Hauri | 10/10 | 5875 days | 1% |
| Jessica Clarisse | 9/10 | 5875 days | 1% |
| Kazmeister | 9/10 | 5893 days | 1% |
| AndrewF78 | 10/10 | 6143 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.28% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 113 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 110 | -2.22% |
| 111 | -2.24% |
| 112 | -2.26% |
| 113 | -2.28% |
| 114 | -2.30% |
| 115 | -2.32% |
| 116 | -2.34% |
| … | … |
Balancing Adjustment
0.84% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.