Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.34%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 324 days | 100% |
| Christopher | 10/10 | 658 days | 80% |
| Bree | 10/10 | 658 days | 80% |
| DA - USA | 10/10 | 750 days | 72% |
| Andy,Tina & Fur babys | 10/10 | 750 days | 72% |
| Frank | 6/10 | 811 days | 57% |
| Mark | 7/10 | 842 days | 59% |
| Alex Towler | 10/10 | 842 days | 63% |
| Fabienne | 10/10 | 842 days | 63% |
| Rya | 10/10 | 871 days | 60% |
| Elke | 10/10 | 933 days | 53% |
| DJ | 10/10 | 994 days | 47% |
| Lini | 10/10 | 994 days | 47% |
| Marg Dale | 9/10 | 1086 days | 38% |
| Felicity Nicolson | 9/10 | 1147 days | 33% |
| Christa | 10/10 | 1147 days | 33% |
| Arie | 9/10 | 1236 days | 26% |
| Anna Tatje | 8/10 | 1267 days | 23% |
| Johan | 9/10 | 1359 days | 18% |
| Sarah | 10/10 | 1359 days | 18% |
| Robo | 8/10 | 2150 days | 4% |
| Ines | 6/10 | 2332 days | 3% |
| Kenny | 8/10 | 2394 days | 4% |
| Chris | 10/10 | 2424 days | 4% |
| Scooper | 10/10 | 2608 days | 3% |
| Zoe | 9/10 | 2638 days | 3% |
| The big German family | 10/10 | 2638 days | 3% |
| Gaudenz Schnell | 10/10 | 2696 days | 3% |
| Tash & Laura | 8/10 | 2697 days | 3% |
| Jgcanada | 10/10 | 2697 days | 3% |
| TP&MM | 9/10 | 2697 days | 3% |
| Niven | 10/10 | 2697 days | 3% |
| Geoff Walker | 10/10 | 2789 days | 3% |
| helen reeve | 9/10 | 2820 days | 3% |
| Edward Lowe | 10/10 | 2820 days | 3% |
| Chelsea | 8/10 | 2850 days | 3% |
| Michael McMahon | 10/10 | 3003 days | 3% |
| Magenta McHalick | 8/10 | 3059 days | 2% |
| Eversons | 9/10 | 3062 days | 2% |
| Alyson Reid | 7/10 | 3076 days | 2% |
| Shira LA | 9/10 | 3093 days | 2% |
| Kimberley Timberlake | 9/10 | 3126 days | 2% |
| Jye Hurrell | 9/10 | 3150 days | 2% |
| Liz Quilty | 5/10 | 3304 days | 1% |
| Julia Kurtz | 9/10 | 3370 days | 2% |
| Dave Rollison | 10/10 | 3398 days | 2% |
| Fabio Flepp | 7/10 | 3405 days | 2% |
| Ian McCaskill | 7/10 | 3417 days | 2% |
| Rima | 9/10 | 3519 days | 1% |
| Kate | 8/10 | 3702 days | 1% |
| John basham | 9/10 | 3734 days | 1% |
| Staffan Johansson | 7/10 | 3775 days | 1% |
| Raul Ellermann | 9/10 | 3784 days | 1% |
| Bianca Biehl | 9/10 | 3800 days | 1% |
| Boris Gospodinov | 8/10 | 3810 days | 1% |
| Eric Beene | 10/10 | 3827 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3915 days | 1% |
| Richard Thompson | 10/10 | 3916 days | 1% |
| Chester Martin | 10/10 | 3961 days | 1% |
| Elka Keijzer | 10/10 | 4068 days | 0% |
| Emily C | 10/10 | 4098 days | 0% |
| Oakley Miller | 10/10 | 4129 days | 0% |
| holidaymad from Solihull | 6/10 | 4157 days | 0% |
| Lieselotte Michels | 7/10 | 4162 days | 0% |
| Bes | 10/10 | 4163 days | 0% |
| Julia Emery | 9/10 | 4174 days | 0% |
| Devan Sheppard | 10/10 | 4217 days | 0% |
| Brita Topp | 8/10 | 4434 days | 1% |
| Christoph Betten | 9/10 | 4473 days | 1% |
| Family Trip | 9/10 | 4495 days | 1% |
| Daniel Garcia Dezgado | 9/10 | 4504 days | 1% |
| Ann Winter | 10/10 | 4513 days | 1% |
| Phillip | 10/10 | 4513 days | 1% |
| Klaus Petersen | 8/10 | 4513 days | 1% |
| Rikke Petersen | 8/10 | 4513 days | 1% |
| Anouck Roudet | 4/10 | 4516 days | 0% |
| Florian Littmann | 3/10 | 4525 days | 0% |
| Celine Darde | 5/10 | 4535 days | 0% |
| Ludovic Denee | 5/10 | 4535 days | 0% |
| Piotr Jurkowski | 6/10 | 4539 days | 1% |
| Evian Bolz | 8/10 | 4552 days | 1% |
| Harel Cliad | 10/10 | 4552 days | 1% |
| Chen Levin | 7/10 | 4552 days | 1% |
| nimrod yaron | 10/10 | 4553 days | 1% |
| Pioter Jurkowski | 7/10 | 4554 days | 1% |
| mr burns | 9/10 | 4554 days | 1% |
| Aitnan Melman | 8/10 | 4556 days | 1% |
| Reinhard Boettcher | 10/10 | 4560 days | 1% |
| Angelika Bottcher | 10/10 | 4560 days | 1% |
| Helene & Peter | 8/10 | 4615 days | 1% |
| FlyingKiwiGirl | 8/10 | 4829 days | 1% |
| Iban Dupont | 9/10 | 4843 days | 1% |
| Emily Sweetman | 6/10 | 4860 days | 1% |
| Maxime | 8/10 | 4872 days | 1% |
| Christoph Mueller | 6/10 | 4882 days | 1% |
| William Notcutt | 6/10 | 4919 days | 1% |
| Joroen Borkert | 8/10 | 4937 days | 1% |
| Wouter Trumpie | 6/10 | 4939 days | 1% |
| tanyap | 9/10 | 4950 days | 1% |
| Terry Coles | 10/10 | 4950 days | 1% |
| Gary Brooks | 9/10 | 4950 days | 1% |
| Alexander Klein | 9/10 | 4954 days | 1% |
| Doan | 10/10 | 4955 days | 1% |
| Milena Heinrich | 9/10 | 4956 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4966 days | 1% |
| Melina | 7/10 | 5072 days | 1% |
| yamutt | 8/10 | 5194 days | 1% |
| Peter Hart | 4/10 | 5222 days | 0% |
| Michael Jefferies | 9/10 | 5228 days | 1% |
| Romla | 7/10 | 5232 days | 1% |
| Ronald Veldman | 7/10 | 5232 days | 1% |
| Tom Pratt | 7/10 | 5237 days | 1% |
| Elise Violet | 9/10 | 5238 days | 1% |
| Lepied | 9/10 | 5241 days | 1% |
| Petra | 10/10 | 5249 days | 1% |
| Adam Critchley | 8/10 | 5251 days | 1% |
| Sebastian | 8/10 | 5252 days | 1% |
| Vbeirne | 10/10 | 5285 days | 1% |
| CMJ | 9/10 | 5285 days | 1% |
| S Tucker | 6/10 | 5305 days | 1% |
| Niels Daubjerg | 9/10 | 5317 days | 1% |
| Marc & Pauline | 8/10 | 5322 days | 1% |
| Marek Woznica | 9/10 | 5323 days | 1% |
| Rudy Witt | 9/10 | 5332 days | 1% |
| CatherineStuart | 10/10 | 5346 days | 1% |
| Peter W. | 7/10 | 5346 days | 1% |
| Tina | 10/10 | 5346 days | 1% |
| English_Campers | 8/10 | 5560 days | 1% |
| Jon_and_Family | 8/10 | 5560 days | 1% |
| Andreas Blessing | 8/10 | 5571 days | 1% |
| Boehmer | 9/10 | 5575 days | 1% |
| Wheeler | 9/10 | 5580 days | 1% |
| Rolf | 7/10 | 5582 days | 1% |
| Dirk Van Den Berg | 10/10 | 5585 days | 1% |
| Katy Bourne | 9/10 | 5585 days | 1% |
| Kees Stigter | 8/10 | 5587 days | 1% |
| Birgette Weiner | 9/10 | 5605 days | 1% |
| Tobias Torax | 10/10 | 5606 days | 1% |
| Alexandra | 10/10 | 5608 days | 1% |
| Theo Dykhuizen | 8/10 | 5614 days | 1% |
| de Vries | 10/10 | 5617 days | 1% |
| Euros | 10/10 | 5681 days | 1% |
| julialee272 | 10/10 | 5803 days | 1% |
| astridaus | 8/10 | 5925 days | 1% |
| Katharina | 10/10 | 5959 days | 1% |
| David Milner | 9/10 | 5962 days | 1% |
| Annemiek and Rianne | 9/10 | 5997 days | 1% |
| Numun | 8/10 | 6015 days | 1% |
| warrenp | 10/10 | 6031 days | 1% |
| Lynn Maguire | 10/10 | 6032 days | 1% |
| jamesg | 10/10 | 6044 days | 1% |
| Roman Hauri | 10/10 | 6058 days | 1% |
| Jessica Clarisse | 9/10 | 6058 days | 1% |
| Kazmeister | 9/10 | 6076 days | 1% |
| AndrewF78 | 10/10 | 6326 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.14% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 119 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.11% |
| 198 | -2.12% |
| 199 | -2.13% |
| 200 | -2.14% |
| 201 | -2.15% |
| 202 | -2.16% |
| 203 | -2.17% |
| … | … |
Balancing Adjustment
0.85% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.