Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.36%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 263 days | 100% |
| Christopher | 10/10 | 597 days | 83% |
| Bree | 10/10 | 597 days | 83% |
| DA - USA | 10/10 | 689 days | 76% |
| Andy,Tina & Fur babys | 10/10 | 689 days | 76% |
| Frank | 6/10 | 750 days | 61% |
| Mark | 7/10 | 781 days | 63% |
| Alex Towler | 10/10 | 781 days | 68% |
| Fabienne | 10/10 | 781 days | 68% |
| Rya | 10/10 | 810 days | 65% |
| Elke | 10/10 | 872 days | 59% |
| DJ | 10/10 | 933 days | 52% |
| Lini | 10/10 | 933 days | 52% |
| Marg Dale | 9/10 | 1025 days | 43% |
| Felicity Nicolson | 9/10 | 1086 days | 37% |
| Christa | 10/10 | 1086 days | 38% |
| Arie | 9/10 | 1175 days | 30% |
| Anna Tatje | 8/10 | 1206 days | 27% |
| Johan | 9/10 | 1298 days | 21% |
| Sarah | 10/10 | 1298 days | 22% |
| Robo | 8/10 | 2089 days | 5% |
| Ines | 6/10 | 2271 days | 4% |
| Kenny | 8/10 | 2333 days | 4% |
| Chris | 10/10 | 2363 days | 4% |
| Scooper | 10/10 | 2547 days | 4% |
| Zoe | 9/10 | 2577 days | 4% |
| The big German family | 10/10 | 2577 days | 4% |
| Gaudenz Schnell | 10/10 | 2636 days | 4% |
| Tash & Laura | 8/10 | 2636 days | 3% |
| Jgcanada | 10/10 | 2636 days | 4% |
| TP&MM | 9/10 | 2636 days | 4% |
| Niven | 10/10 | 2636 days | 4% |
| Geoff Walker | 10/10 | 2728 days | 3% |
| helen reeve | 9/10 | 2759 days | 3% |
| Edward Lowe | 10/10 | 2759 days | 3% |
| Chelsea | 8/10 | 2789 days | 3% |
| Michael McMahon | 10/10 | 2942 days | 3% |
| Magenta McHalick | 8/10 | 2998 days | 3% |
| Eversons | 9/10 | 3001 days | 3% |
| Alyson Reid | 7/10 | 3015 days | 3% |
| Shira LA | 9/10 | 3032 days | 3% |
| Kimberley Timberlake | 9/10 | 3065 days | 3% |
| Jye Hurrell | 9/10 | 3089 days | 3% |
| Liz Quilty | 5/10 | 3243 days | 2% |
| Julia Kurtz | 9/10 | 3309 days | 2% |
| Dave Rollison | 10/10 | 3338 days | 2% |
| Fabio Flepp | 7/10 | 3344 days | 2% |
| Ian McCaskill | 7/10 | 3356 days | 2% |
| Rima | 9/10 | 3458 days | 2% |
| Kate | 8/10 | 3641 days | 1% |
| John basham | 9/10 | 3673 days | 1% |
| Staffan Johansson | 7/10 | 3714 days | 1% |
| Raul Ellermann | 9/10 | 3723 days | 1% |
| Bianca Biehl | 9/10 | 3739 days | 1% |
| Boris Gospodinov | 8/10 | 3749 days | 1% |
| Eric Beene | 10/10 | 3766 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3855 days | 1% |
| Richard Thompson | 10/10 | 3855 days | 1% |
| Chester Martin | 10/10 | 3900 days | 1% |
| Elka Keijzer | 10/10 | 4008 days | 1% |
| Emily C | 10/10 | 4038 days | 1% |
| Oakley Miller | 10/10 | 4069 days | 1% |
| holidaymad from Solihull | 6/10 | 4097 days | 0% |
| Lieselotte Michels | 7/10 | 4101 days | 1% |
| Bes | 10/10 | 4102 days | 1% |
| Julia Emery | 9/10 | 4113 days | 1% |
| Devan Sheppard | 10/10 | 4156 days | 0% |
| Brita Topp | 8/10 | 4373 days | 0% |
| Christoph Betten | 9/10 | 4412 days | 1% |
| Family Trip | 9/10 | 4434 days | 1% |
| Daniel Garcia Dezgado | 9/10 | 4443 days | 1% |
| Ann Winter | 10/10 | 4452 days | 1% |
| Phillip | 10/10 | 4452 days | 1% |
| Klaus Petersen | 8/10 | 4452 days | 1% |
| Rikke Petersen | 8/10 | 4452 days | 1% |
| Anouck Roudet | 4/10 | 4455 days | 1% |
| Florian Littmann | 3/10 | 4464 days | 1% |
| Celine Darde | 5/10 | 4474 days | 1% |
| Ludovic Denee | 5/10 | 4474 days | 1% |
| Piotr Jurkowski | 6/10 | 4478 days | 1% |
| Evian Bolz | 8/10 | 4491 days | 1% |
| Harel Cliad | 10/10 | 4491 days | 1% |
| Chen Levin | 7/10 | 4491 days | 1% |
| nimrod yaron | 10/10 | 4492 days | 1% |
| Pioter Jurkowski | 7/10 | 4493 days | 1% |
| mr burns | 9/10 | 4493 days | 1% |
| Aitnan Melman | 8/10 | 4495 days | 1% |
| Reinhard Boettcher | 10/10 | 4499 days | 1% |
| Angelika Bottcher | 10/10 | 4499 days | 1% |
| Helene & Peter | 8/10 | 4554 days | 1% |
| FlyingKiwiGirl | 8/10 | 4768 days | 1% |
| Iban Dupont | 9/10 | 4782 days | 1% |
| Emily Sweetman | 6/10 | 4799 days | 1% |
| Maxime | 8/10 | 4811 days | 1% |
| Christoph Mueller | 6/10 | 4821 days | 1% |
| William Notcutt | 6/10 | 4858 days | 1% |
| Joroen Borkert | 8/10 | 4876 days | 1% |
| Wouter Trumpie | 6/10 | 4878 days | 1% |
| tanyap | 9/10 | 4889 days | 1% |
| Terry Coles | 10/10 | 4889 days | 1% |
| Gary Brooks | 9/10 | 4889 days | 1% |
| Alexander Klein | 9/10 | 4893 days | 1% |
| Doan | 10/10 | 4894 days | 1% |
| Milena Heinrich | 9/10 | 4895 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4905 days | 1% |
| Melina | 7/10 | 5011 days | 1% |
| yamutt | 8/10 | 5133 days | 1% |
| Peter Hart | 4/10 | 5161 days | 1% |
| Michael Jefferies | 9/10 | 5167 days | 1% |
| Romla | 7/10 | 5171 days | 1% |
| Ronald Veldman | 7/10 | 5171 days | 1% |
| Tom Pratt | 7/10 | 5176 days | 1% |
| Elise Violet | 9/10 | 5177 days | 1% |
| Lepied | 9/10 | 5180 days | 1% |
| Petra | 10/10 | 5188 days | 1% |
| Adam Critchley | 8/10 | 5190 days | 1% |
| Sebastian | 8/10 | 5191 days | 1% |
| Vbeirne | 10/10 | 5224 days | 1% |
| CMJ | 9/10 | 5224 days | 1% |
| S Tucker | 6/10 | 5244 days | 1% |
| Niels Daubjerg | 9/10 | 5256 days | 1% |
| Marc & Pauline | 8/10 | 5261 days | 1% |
| Marek Woznica | 9/10 | 5262 days | 1% |
| Rudy Witt | 9/10 | 5271 days | 1% |
| CatherineStuart | 10/10 | 5285 days | 1% |
| Peter W. | 7/10 | 5285 days | 1% |
| Tina | 10/10 | 5285 days | 1% |
| English_Campers | 8/10 | 5499 days | 1% |
| Jon_and_Family | 8/10 | 5499 days | 1% |
| Andreas Blessing | 8/10 | 5510 days | 1% |
| Boehmer | 9/10 | 5514 days | 1% |
| Wheeler | 9/10 | 5519 days | 1% |
| Rolf | 7/10 | 5521 days | 1% |
| Dirk Van Den Berg | 10/10 | 5524 days | 1% |
| Katy Bourne | 9/10 | 5524 days | 1% |
| Kees Stigter | 8/10 | 5526 days | 1% |
| Birgette Weiner | 9/10 | 5544 days | 1% |
| Tobias Torax | 10/10 | 5545 days | 1% |
| Alexandra | 10/10 | 5547 days | 1% |
| Theo Dykhuizen | 8/10 | 5553 days | 1% |
| de Vries | 10/10 | 5556 days | 1% |
| Euros | 10/10 | 5620 days | 1% |
| julialee272 | 10/10 | 5742 days | 1% |
| astridaus | 8/10 | 5864 days | 1% |
| Katharina | 10/10 | 5898 days | 1% |
| David Milner | 9/10 | 5901 days | 1% |
| Annemiek and Rianne | 9/10 | 5936 days | 1% |
| Numun | 8/10 | 5954 days | 1% |
| warrenp | 10/10 | 5970 days | 1% |
| Lynn Maguire | 10/10 | 5971 days | 1% |
| jamesg | 10/10 | 5983 days | 1% |
| Roman Hauri | 10/10 | 5997 days | 1% |
| Jessica Clarisse | 9/10 | 5997 days | 1% |
| Kazmeister | 9/10 | 6015 days | 1% |
| AndrewF78 | 10/10 | 6265 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.34% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 70 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.29% |
| 198 | -3.30% |
| 199 | -3.32% |
| 200 | -3.34% |
| 201 | -3.35% |
| 202 | -3.37% |
| 203 | -3.39% |
| … | … |
Balancing Adjustment
1.00% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.