G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.35%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 284 days | 100% |
| Christopher | 10/10 | 618 days | 82% |
| Bree | 10/10 | 618 days | 82% |
| DA - USA | 10/10 | 710 days | 75% |
| Andy,Tina & Fur babys | 10/10 | 710 days | 75% |
| Frank | 6/10 | 771 days | 60% |
| Mark | 7/10 | 802 days | 62% |
| Alex Towler | 10/10 | 802 days | 66% |
| Fabienne | 10/10 | 802 days | 66% |
| Rya | 10/10 | 831 days | 63% |
| Elke | 10/10 | 893 days | 57% |
| DJ | 10/10 | 954 days | 50% |
| Lini | 10/10 | 954 days | 50% |
| Marg Dale | 9/10 | 1046 days | 41% |
| Felicity Nicolson | 9/10 | 1107 days | 35% |
| Christa | 10/10 | 1107 days | 36% |
| Arie | 9/10 | 1196 days | 28% |
| Anna Tatje | 8/10 | 1227 days | 26% |
| Johan | 9/10 | 1319 days | 20% |
| Sarah | 10/10 | 1319 days | 20% |
| Robo | 8/10 | 2110 days | 4% |
| Ines | 6/10 | 2292 days | 3% |
| Kenny | 8/10 | 2354 days | 4% |
| Chris | 10/10 | 2384 days | 4% |
| Scooper | 10/10 | 2568 days | 3% |
| Zoe | 9/10 | 2598 days | 3% |
| The big German family | 10/10 | 2598 days | 3% |
| Gaudenz Schnell | 10/10 | 2656 days | 3% |
| Tash & Laura | 8/10 | 2657 days | 3% |
| Jgcanada | 10/10 | 2657 days | 3% |
| TP&MM | 9/10 | 2657 days | 3% |
| Niven | 10/10 | 2657 days | 3% |
| Geoff Walker | 10/10 | 2749 days | 3% |
| helen reeve | 9/10 | 2780 days | 3% |
| Edward Lowe | 10/10 | 2780 days | 3% |
| Chelsea | 8/10 | 2810 days | 3% |
| Michael McMahon | 10/10 | 2963 days | 3% |
| Magenta McHalick | 8/10 | 3019 days | 2% |
| Eversons | 9/10 | 3022 days | 2% |
| Alyson Reid | 7/10 | 3036 days | 2% |
| Shira LA | 9/10 | 3053 days | 2% |
| Kimberley Timberlake | 9/10 | 3086 days | 2% |
| Jye Hurrell | 9/10 | 3110 days | 2% |
| Liz Quilty | 5/10 | 3264 days | 1% |
| Julia Kurtz | 9/10 | 3330 days | 2% |
| Dave Rollison | 10/10 | 3358 days | 2% |
| Fabio Flepp | 7/10 | 3365 days | 2% |
| Ian McCaskill | 7/10 | 3377 days | 2% |
| Rima | 9/10 | 3479 days | 1% |
| Kate | 8/10 | 3662 days | 1% |
| John basham | 9/10 | 3694 days | 1% |
| Staffan Johansson | 7/10 | 3735 days | 1% |
| Raul Ellermann | 9/10 | 3744 days | 1% |
| Bianca Biehl | 9/10 | 3760 days | 1% |
| Boris Gospodinov | 8/10 | 3770 days | 1% |
| Eric Beene | 10/10 | 3787 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3875 days | 1% |
| Richard Thompson | 10/10 | 3876 days | 1% |
| Chester Martin | 10/10 | 3921 days | 1% |
| Elka Keijzer | 10/10 | 4028 days | 0% |
| Emily C | 10/10 | 4058 days | 0% |
| Oakley Miller | 10/10 | 4089 days | 0% |
| holidaymad from Solihull | 6/10 | 4117 days | 0% |
| Lieselotte Michels | 7/10 | 4122 days | 0% |
| Bes | 10/10 | 4123 days | 0% |
| Julia Emery | 9/10 | 4134 days | 0% |
| Devan Sheppard | 10/10 | 4177 days | 0% |
| Brita Topp | 8/10 | 4394 days | 1% |
| Christoph Betten | 9/10 | 4433 days | 1% |
| Family Trip | 9/10 | 4455 days | 1% |
| Daniel Garcia Dezgado | 9/10 | 4464 days | 1% |
| Ann Winter | 10/10 | 4473 days | 1% |
| Phillip | 10/10 | 4473 days | 1% |
| Klaus Petersen | 8/10 | 4473 days | 1% |
| Rikke Petersen | 8/10 | 4473 days | 1% |
| Anouck Roudet | 4/10 | 4476 days | 0% |
| Florian Littmann | 3/10 | 4485 days | 0% |
| Celine Darde | 5/10 | 4495 days | 0% |
| Ludovic Denee | 5/10 | 4495 days | 0% |
| Piotr Jurkowski | 6/10 | 4499 days | 0% |
| Evian Bolz | 8/10 | 4512 days | 1% |
| Harel Cliad | 10/10 | 4512 days | 1% |
| Chen Levin | 7/10 | 4512 days | 1% |
| nimrod yaron | 10/10 | 4513 days | 1% |
| Pioter Jurkowski | 7/10 | 4514 days | 1% |
| mr burns | 9/10 | 4514 days | 1% |
| Aitnan Melman | 8/10 | 4516 days | 1% |
| Reinhard Boettcher | 10/10 | 4520 days | 1% |
| Angelika Bottcher | 10/10 | 4520 days | 1% |
| Helene & Peter | 8/10 | 4575 days | 1% |
| FlyingKiwiGirl | 8/10 | 4789 days | 1% |
| Iban Dupont | 9/10 | 4803 days | 1% |
| Emily Sweetman | 6/10 | 4820 days | 0% |
| Maxime | 8/10 | 4832 days | 1% |
| Christoph Mueller | 6/10 | 4842 days | 0% |
| William Notcutt | 6/10 | 4879 days | 0% |
| Joroen Borkert | 8/10 | 4897 days | 1% |
| Wouter Trumpie | 6/10 | 4899 days | 0% |
| tanyap | 9/10 | 4910 days | 1% |
| Terry Coles | 10/10 | 4910 days | 1% |
| Gary Brooks | 9/10 | 4910 days | 1% |
| Alexander Klein | 9/10 | 4914 days | 1% |
| Doan | 10/10 | 4915 days | 1% |
| Milena Heinrich | 9/10 | 4916 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4926 days | 1% |
| Melina | 7/10 | 5032 days | 1% |
| yamutt | 8/10 | 5154 days | 1% |
| Peter Hart | 4/10 | 5182 days | 0% |
| Michael Jefferies | 9/10 | 5188 days | 1% |
| Romla | 7/10 | 5192 days | 1% |
| Ronald Veldman | 7/10 | 5192 days | 1% |
| Tom Pratt | 7/10 | 5197 days | 1% |
| Elise Violet | 9/10 | 5198 days | 1% |
| Lepied | 9/10 | 5201 days | 1% |
| Petra | 10/10 | 5209 days | 1% |
| Adam Critchley | 8/10 | 5211 days | 1% |
| Sebastian | 8/10 | 5212 days | 1% |
| Vbeirne | 10/10 | 5245 days | 1% |
| CMJ | 9/10 | 5245 days | 1% |
| S Tucker | 6/10 | 5265 days | 0% |
| Niels Daubjerg | 9/10 | 5277 days | 1% |
| Marc & Pauline | 8/10 | 5282 days | 1% |
| Marek Woznica | 9/10 | 5283 days | 1% |
| Rudy Witt | 9/10 | 5292 days | 1% |
| CatherineStuart | 10/10 | 5306 days | 1% |
| Peter W. | 7/10 | 5306 days | 1% |
| Tina | 10/10 | 5306 days | 1% |
| English_Campers | 8/10 | 5520 days | 1% |
| Jon_and_Family | 8/10 | 5520 days | 1% |
| Andreas Blessing | 8/10 | 5531 days | 1% |
| Boehmer | 9/10 | 5535 days | 1% |
| Wheeler | 9/10 | 5540 days | 1% |
| Rolf | 7/10 | 5542 days | 1% |
| Dirk Van Den Berg | 10/10 | 5545 days | 1% |
| Katy Bourne | 9/10 | 5545 days | 1% |
| Kees Stigter | 8/10 | 5547 days | 1% |
| Birgette Weiner | 9/10 | 5565 days | 1% |
| Tobias Torax | 10/10 | 5566 days | 1% |
| Alexandra | 10/10 | 5568 days | 1% |
| Theo Dykhuizen | 8/10 | 5574 days | 1% |
| de Vries | 10/10 | 5577 days | 1% |
| Euros | 10/10 | 5641 days | 1% |
| julialee272 | 10/10 | 5763 days | 1% |
| astridaus | 8/10 | 5885 days | 1% |
| Katharina | 10/10 | 5919 days | 1% |
| David Milner | 9/10 | 5922 days | 1% |
| Annemiek and Rianne | 9/10 | 5957 days | 1% |
| Numun | 8/10 | 5975 days | 1% |
| warrenp | 10/10 | 5991 days | 1% |
| Lynn Maguire | 10/10 | 5992 days | 1% |
| jamesg | 10/10 | 6004 days | 1% |
| Roman Hauri | 10/10 | 6018 days | 1% |
| Jessica Clarisse | 9/10 | 6018 days | 1% |
| Kazmeister | 9/10 | 6036 days | 1% |
| AndrewF78 | 10/10 | 6286 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.87% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 88 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.82% |
| 198 | -2.84% |
| 199 | -2.85% |
| 200 | -2.87% |
| 201 | -2.88% |
| 202 | -2.90% |
| 203 | -2.91% |
| … | … |
Balancing Adjustment
0.94% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.