G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 424 days | 100% |
| Christopher | 10/10 | 758 days | 75% |
| Bree | 10/10 | 758 days | 75% |
| DA - USA | 10/10 | 850 days | 65% |
| Andy,Tina & Fur babys | 10/10 | 850 days | 65% |
| Frank | 6/10 | 911 days | 50% |
| Mark | 7/10 | 942 days | 51% |
| Alex Towler | 10/10 | 942 days | 55% |
| Fabienne | 10/10 | 942 days | 55% |
| Rya | 10/10 | 971 days | 52% |
| Elke | 10/10 | 1033 days | 45% |
| DJ | 10/10 | 1094 days | 39% |
| Lini | 10/10 | 1094 days | 39% |
| Marg Dale | 9/10 | 1186 days | 31% |
| Felicity Nicolson | 9/10 | 1247 days | 26% |
| Christa | 10/10 | 1247 days | 27% |
| Arie | 9/10 | 1336 days | 20% |
| Anna Tatje | 8/10 | 1367 days | 18% |
| Johan | 9/10 | 1459 days | 14% |
| Sarah | 10/10 | 1459 days | 14% |
| Robo | 8/10 | 2250 days | 4% |
| Ines | 6/10 | 2432 days | 4% |
| Kenny | 8/10 | 2494 days | 4% |
| Chris | 10/10 | 2524 days | 4% |
| Scooper | 10/10 | 2708 days | 4% |
| Zoe | 9/10 | 2738 days | 3% |
| The big German family | 10/10 | 2738 days | 3% |
| Gaudenz Schnell | 10/10 | 2797 days | 3% |
| Tash & Laura | 8/10 | 2797 days | 3% |
| Jgcanada | 10/10 | 2797 days | 3% |
| TP&MM | 9/10 | 2797 days | 3% |
| Niven | 10/10 | 2797 days | 3% |
| Geoff Walker | 10/10 | 2889 days | 3% |
| helen reeve | 9/10 | 2920 days | 3% |
| Edward Lowe | 10/10 | 2920 days | 3% |
| Chelsea | 8/10 | 2950 days | 3% |
| Michael McMahon | 10/10 | 3103 days | 3% |
| Magenta McHalick | 8/10 | 3159 days | 2% |
| Eversons | 9/10 | 3162 days | 2% |
| Alyson Reid | 7/10 | 3176 days | 2% |
| Shira LA | 9/10 | 3193 days | 2% |
| Kimberley Timberlake | 9/10 | 3226 days | 2% |
| Jye Hurrell | 9/10 | 3250 days | 2% |
| Liz Quilty | 5/10 | 3404 days | 1% |
| Julia Kurtz | 9/10 | 3470 days | 2% |
| Dave Rollison | 10/10 | 3499 days | 2% |
| Fabio Flepp | 7/10 | 3505 days | 2% |
| Ian McCaskill | 7/10 | 3517 days | 2% |
| Rima | 9/10 | 3619 days | 2% |
| Kate | 8/10 | 3802 days | 1% |
| John basham | 9/10 | 3834 days | 1% |
| Staffan Johansson | 7/10 | 3875 days | 1% |
| Raul Ellermann | 9/10 | 3884 days | 1% |
| Bianca Biehl | 9/10 | 3900 days | 1% |
| Boris Gospodinov | 8/10 | 3910 days | 1% |
| Eric Beene | 10/10 | 3927 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 4016 days | 1% |
| Richard Thompson | 10/10 | 4016 days | 1% |
| Chester Martin | 10/10 | 4061 days | 1% |
| Elka Keijzer | 10/10 | 4169 days | 0% |
| Emily C | 10/10 | 4199 days | 0% |
| Oakley Miller | 10/10 | 4230 days | 0% |
| holidaymad from Solihull | 6/10 | 4258 days | 0% |
| Lieselotte Michels | 7/10 | 4262 days | 0% |
| Bes | 10/10 | 4263 days | 0% |
| Julia Emery | 9/10 | 4274 days | 0% |
| Devan Sheppard | 10/10 | 4317 days | 0% |
| Brita Topp | 8/10 | 4534 days | 1% |
| Christoph Betten | 9/10 | 4573 days | 1% |
| Family Trip | 9/10 | 4595 days | 1% |
| Daniel Garcia Dezgado | 9/10 | 4604 days | 1% |
| Ann Winter | 10/10 | 4613 days | 1% |
| Phillip | 10/10 | 4613 days | 1% |
| Klaus Petersen | 8/10 | 4613 days | 1% |
| Rikke Petersen | 8/10 | 4613 days | 1% |
| Anouck Roudet | 4/10 | 4616 days | 1% |
| Florian Littmann | 3/10 | 4625 days | 0% |
| Celine Darde | 5/10 | 4635 days | 1% |
| Ludovic Denee | 5/10 | 4635 days | 1% |
| Piotr Jurkowski | 6/10 | 4639 days | 1% |
| Evian Bolz | 8/10 | 4652 days | 1% |
| Harel Cliad | 10/10 | 4652 days | 1% |
| Chen Levin | 7/10 | 4652 days | 1% |
| nimrod yaron | 10/10 | 4653 days | 1% |
| Pioter Jurkowski | 7/10 | 4654 days | 1% |
| mr burns | 9/10 | 4654 days | 1% |
| Aitnan Melman | 8/10 | 4656 days | 1% |
| Reinhard Boettcher | 10/10 | 4660 days | 1% |
| Angelika Bottcher | 10/10 | 4660 days | 1% |
| Helene & Peter | 8/10 | 4715 days | 1% |
| FlyingKiwiGirl | 8/10 | 4929 days | 1% |
| Iban Dupont | 9/10 | 4943 days | 1% |
| Emily Sweetman | 6/10 | 4960 days | 1% |
| Maxime | 8/10 | 4972 days | 1% |
| Christoph Mueller | 6/10 | 4982 days | 1% |
| William Notcutt | 6/10 | 5019 days | 1% |
| Joroen Borkert | 8/10 | 5037 days | 1% |
| Wouter Trumpie | 6/10 | 5039 days | 1% |
| tanyap | 9/10 | 5050 days | 1% |
| Terry Coles | 10/10 | 5050 days | 1% |
| Gary Brooks | 9/10 | 5050 days | 1% |
| Alexander Klein | 9/10 | 5054 days | 1% |
| Doan | 10/10 | 5055 days | 1% |
| Milena Heinrich | 9/10 | 5056 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 5066 days | 1% |
| Melina | 7/10 | 5172 days | 1% |
| yamutt | 8/10 | 5294 days | 1% |
| Peter Hart | 4/10 | 5322 days | 1% |
| Michael Jefferies | 9/10 | 5328 days | 1% |
| Romla | 7/10 | 5332 days | 1% |
| Ronald Veldman | 7/10 | 5332 days | 1% |
| Tom Pratt | 7/10 | 5337 days | 1% |
| Elise Violet | 9/10 | 5338 days | 1% |
| Lepied | 9/10 | 5341 days | 1% |
| Petra | 10/10 | 5349 days | 1% |
| Adam Critchley | 8/10 | 5351 days | 1% |
| Sebastian | 8/10 | 5352 days | 1% |
| Vbeirne | 10/10 | 5385 days | 1% |
| CMJ | 9/10 | 5385 days | 1% |
| S Tucker | 6/10 | 5405 days | 1% |
| Niels Daubjerg | 9/10 | 5417 days | 1% |
| Marc & Pauline | 8/10 | 5422 days | 1% |
| Marek Woznica | 9/10 | 5423 days | 1% |
| Rudy Witt | 9/10 | 5432 days | 1% |
| CatherineStuart | 10/10 | 5446 days | 1% |
| Peter W. | 7/10 | 5446 days | 1% |
| Tina | 10/10 | 5446 days | 1% |
| English_Campers | 8/10 | 5660 days | 1% |
| Jon_and_Family | 8/10 | 5660 days | 1% |
| Andreas Blessing | 8/10 | 5671 days | 1% |
| Boehmer | 9/10 | 5675 days | 1% |
| Wheeler | 9/10 | 5680 days | 1% |
| Rolf | 7/10 | 5682 days | 1% |
| Dirk Van Den Berg | 10/10 | 5685 days | 1% |
| Katy Bourne | 9/10 | 5685 days | 1% |
| Kees Stigter | 8/10 | 5687 days | 1% |
| Birgette Weiner | 9/10 | 5705 days | 1% |
| Tobias Torax | 10/10 | 5706 days | 1% |
| Alexandra | 10/10 | 5708 days | 1% |
| Theo Dykhuizen | 8/10 | 5714 days | 1% |
| de Vries | 10/10 | 5717 days | 1% |
| Euros | 10/10 | 5781 days | 1% |
| julialee272 | 10/10 | 5903 days | 1% |
| astridaus | 8/10 | 6025 days | 1% |
| Katharina | 10/10 | 6059 days | 1% |
| David Milner | 9/10 | 6062 days | 1% |
| Annemiek and Rianne | 9/10 | 6097 days | 1% |
| Numun | 8/10 | 6115 days | 1% |
| warrenp | 10/10 | 6131 days | 1% |
| Lynn Maguire | 10/10 | 6132 days | 1% |
| jamesg | 10/10 | 6144 days | 1% |
| Roman Hauri | 10/10 | 6158 days | 1% |
| Jessica Clarisse | 9/10 | 6158 days | 1% |
| Kazmeister | 9/10 | 6176 days | 1% |
| AndrewF78 | 10/10 | 6426 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.23% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 68 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.18% |
| 198 | -3.20% |
| 199 | -3.21% |
| 200 | -3.23% |
| 201 | -3.25% |
| 202 | -3.26% |
| 203 | -3.28% |
| … | … |
Balancing Adjustment
0.99% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.