Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 404 days | 100% |
| Christopher | 10/10 | 738 days | 76% |
| Bree | 10/10 | 738 days | 76% |
| DA - USA | 10/10 | 830 days | 67% |
| Andy,Tina & Fur babys | 10/10 | 830 days | 67% |
| Frank | 6/10 | 891 days | 52% |
| Mark | 7/10 | 922 days | 53% |
| Alex Towler | 10/10 | 922 days | 57% |
| Fabienne | 10/10 | 922 days | 57% |
| Rya | 10/10 | 951 days | 53% |
| Elke | 10/10 | 1013 days | 47% |
| DJ | 10/10 | 1074 days | 41% |
| Lini | 10/10 | 1074 days | 41% |
| Marg Dale | 9/10 | 1166 days | 32% |
| Felicity Nicolson | 9/10 | 1227 days | 28% |
| Christa | 10/10 | 1227 days | 28% |
| Arie | 9/10 | 1316 days | 21% |
| Anna Tatje | 8/10 | 1347 days | 19% |
| Johan | 9/10 | 1439 days | 15% |
| Sarah | 10/10 | 1439 days | 15% |
| Robo | 8/10 | 2230 days | 4% |
| Ines | 6/10 | 2412 days | 3% |
| Kenny | 8/10 | 2474 days | 4% |
| Chris | 10/10 | 2504 days | 4% |
| Scooper | 10/10 | 2688 days | 3% |
| Zoe | 9/10 | 2718 days | 3% |
| The big German family | 10/10 | 2718 days | 3% |
| Gaudenz Schnell | 10/10 | 2777 days | 3% |
| Tash & Laura | 8/10 | 2777 days | 3% |
| Jgcanada | 10/10 | 2777 days | 3% |
| TP&MM | 9/10 | 2777 days | 3% |
| Niven | 10/10 | 2777 days | 3% |
| Geoff Walker | 10/10 | 2869 days | 3% |
| helen reeve | 9/10 | 2900 days | 3% |
| Edward Lowe | 10/10 | 2900 days | 3% |
| Chelsea | 8/10 | 2930 days | 3% |
| Michael McMahon | 10/10 | 3083 days | 3% |
| Magenta McHalick | 8/10 | 3139 days | 2% |
| Eversons | 9/10 | 3142 days | 2% |
| Alyson Reid | 7/10 | 3156 days | 2% |
| Shira LA | 9/10 | 3173 days | 2% |
| Kimberley Timberlake | 9/10 | 3206 days | 2% |
| Jye Hurrell | 9/10 | 3230 days | 2% |
| Liz Quilty | 5/10 | 3384 days | 1% |
| Julia Kurtz | 9/10 | 3450 days | 2% |
| Dave Rollison | 10/10 | 3479 days | 2% |
| Fabio Flepp | 7/10 | 3485 days | 2% |
| Ian McCaskill | 7/10 | 3497 days | 2% |
| Rima | 9/10 | 3599 days | 1% |
| Kate | 8/10 | 3782 days | 1% |
| John basham | 9/10 | 3814 days | 1% |
| Staffan Johansson | 7/10 | 3855 days | 1% |
| Raul Ellermann | 9/10 | 3864 days | 1% |
| Bianca Biehl | 9/10 | 3880 days | 1% |
| Boris Gospodinov | 8/10 | 3890 days | 1% |
| Eric Beene | 10/10 | 3907 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3996 days | 1% |
| Richard Thompson | 10/10 | 3996 days | 1% |
| Chester Martin | 10/10 | 4041 days | 1% |
| Elka Keijzer | 10/10 | 4149 days | 0% |
| Emily C | 10/10 | 4179 days | 0% |
| Oakley Miller | 10/10 | 4210 days | 0% |
| holidaymad from Solihull | 6/10 | 4238 days | 0% |
| Lieselotte Michels | 7/10 | 4242 days | 0% |
| Bes | 10/10 | 4243 days | 0% |
| Julia Emery | 9/10 | 4254 days | 0% |
| Devan Sheppard | 10/10 | 4297 days | 0% |
| Brita Topp | 8/10 | 4514 days | 1% |
| Christoph Betten | 9/10 | 4553 days | 1% |
| Family Trip | 9/10 | 4575 days | 1% |
| Daniel Garcia Dezgado | 9/10 | 4584 days | 1% |
| Ann Winter | 10/10 | 4593 days | 1% |
| Phillip | 10/10 | 4593 days | 1% |
| Klaus Petersen | 8/10 | 4593 days | 1% |
| Rikke Petersen | 8/10 | 4593 days | 1% |
| Anouck Roudet | 4/10 | 4596 days | 1% |
| Florian Littmann | 3/10 | 4605 days | 0% |
| Celine Darde | 5/10 | 4615 days | 1% |
| Ludovic Denee | 5/10 | 4615 days | 1% |
| Piotr Jurkowski | 6/10 | 4619 days | 1% |
| Evian Bolz | 8/10 | 4632 days | 1% |
| Harel Cliad | 10/10 | 4632 days | 1% |
| Chen Levin | 7/10 | 4632 days | 1% |
| nimrod yaron | 10/10 | 4633 days | 1% |
| Pioter Jurkowski | 7/10 | 4634 days | 1% |
| mr burns | 9/10 | 4634 days | 1% |
| Aitnan Melman | 8/10 | 4636 days | 1% |
| Reinhard Boettcher | 10/10 | 4640 days | 1% |
| Angelika Bottcher | 10/10 | 4640 days | 1% |
| Helene & Peter | 8/10 | 4695 days | 1% |
| FlyingKiwiGirl | 8/10 | 4909 days | 1% |
| Iban Dupont | 9/10 | 4923 days | 1% |
| Emily Sweetman | 6/10 | 4940 days | 1% |
| Maxime | 8/10 | 4952 days | 1% |
| Christoph Mueller | 6/10 | 4962 days | 1% |
| William Notcutt | 6/10 | 4999 days | 1% |
| Joroen Borkert | 8/10 | 5017 days | 1% |
| Wouter Trumpie | 6/10 | 5019 days | 1% |
| tanyap | 9/10 | 5030 days | 1% |
| Terry Coles | 10/10 | 5030 days | 1% |
| Gary Brooks | 9/10 | 5030 days | 1% |
| Alexander Klein | 9/10 | 5034 days | 1% |
| Doan | 10/10 | 5035 days | 1% |
| Milena Heinrich | 9/10 | 5036 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 5046 days | 1% |
| Melina | 7/10 | 5152 days | 1% |
| yamutt | 8/10 | 5274 days | 1% |
| Peter Hart | 4/10 | 5302 days | 1% |
| Michael Jefferies | 9/10 | 5308 days | 1% |
| Romla | 7/10 | 5312 days | 1% |
| Ronald Veldman | 7/10 | 5312 days | 1% |
| Tom Pratt | 7/10 | 5317 days | 1% |
| Elise Violet | 9/10 | 5318 days | 1% |
| Lepied | 9/10 | 5321 days | 1% |
| Petra | 10/10 | 5329 days | 1% |
| Adam Critchley | 8/10 | 5331 days | 1% |
| Sebastian | 8/10 | 5332 days | 1% |
| Vbeirne | 10/10 | 5365 days | 1% |
| CMJ | 9/10 | 5365 days | 1% |
| S Tucker | 6/10 | 5385 days | 1% |
| Niels Daubjerg | 9/10 | 5397 days | 1% |
| Marc & Pauline | 8/10 | 5402 days | 1% |
| Marek Woznica | 9/10 | 5403 days | 1% |
| Rudy Witt | 9/10 | 5412 days | 1% |
| CatherineStuart | 10/10 | 5426 days | 1% |
| Peter W. | 7/10 | 5426 days | 1% |
| Tina | 10/10 | 5426 days | 1% |
| English_Campers | 8/10 | 5640 days | 1% |
| Jon_and_Family | 8/10 | 5640 days | 1% |
| Andreas Blessing | 8/10 | 5651 days | 1% |
| Boehmer | 9/10 | 5655 days | 1% |
| Wheeler | 9/10 | 5660 days | 1% |
| Rolf | 7/10 | 5662 days | 1% |
| Dirk Van Den Berg | 10/10 | 5665 days | 1% |
| Katy Bourne | 9/10 | 5665 days | 1% |
| Kees Stigter | 8/10 | 5667 days | 1% |
| Birgette Weiner | 9/10 | 5685 days | 1% |
| Tobias Torax | 10/10 | 5686 days | 1% |
| Alexandra | 10/10 | 5688 days | 1% |
| Theo Dykhuizen | 8/10 | 5694 days | 1% |
| de Vries | 10/10 | 5697 days | 1% |
| Euros | 10/10 | 5761 days | 1% |
| julialee272 | 10/10 | 5883 days | 1% |
| astridaus | 8/10 | 6005 days | 1% |
| Katharina | 10/10 | 6039 days | 1% |
| David Milner | 9/10 | 6042 days | 1% |
| Annemiek and Rianne | 9/10 | 6077 days | 1% |
| Numun | 8/10 | 6095 days | 1% |
| warrenp | 10/10 | 6111 days | 1% |
| Lynn Maguire | 10/10 | 6112 days | 1% |
| jamesg | 10/10 | 6124 days | 1% |
| Roman Hauri | 10/10 | 6138 days | 1% |
| Jessica Clarisse | 9/10 | 6138 days | 1% |
| Kazmeister | 9/10 | 6156 days | 1% |
| AndrewF78 | 10/10 | 6406 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.78% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 85 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.74% |
| 198 | -2.76% |
| 199 | -2.77% |
| 200 | -2.78% |
| 201 | -2.80% |
| 202 | -2.81% |
| 203 | -2.83% |
| … | … |
Balancing Adjustment
0.93% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.