Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.49%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 125 days | 100% |
| Christopher | 10/10 | 459 days | 89% |
| Bree | 10/10 | 459 days | 89% |
| DA - USA | 10/10 | 551 days | 83% |
| Andy,Tina & Fur babys | 10/10 | 551 days | 83% |
| Frank | 6/10 | 612 days | 68% |
| Mark | 7/10 | 643 days | 72% |
| Alex Towler | 10/10 | 643 days | 77% |
| Fabienne | 10/10 | 643 days | 77% |
| Rya | 10/10 | 672 days | 75% |
| Elke | 10/10 | 734 days | 70% |
| DJ | 10/10 | 795 days | 65% |
| Lini | 10/10 | 795 days | 65% |
| Marg Dale | 9/10 | 887 days | 55% |
| Felicity Nicolson | 9/10 | 948 days | 49% |
| Christa | 10/10 | 948 days | 49% |
| Arie | 9/10 | 1037 days | 40% |
| Anna Tatje | 8/10 | 1068 days | 37% |
| Johan | 9/10 | 1160 days | 30% |
| Sarah | 10/10 | 1160 days | 30% |
| Robo | 8/10 | 1951 days | 5% |
| Ines | 6/10 | 2133 days | 4% |
| Kenny | 8/10 | 2195 days | 4% |
| Chris | 10/10 | 2225 days | 4% |
| Scooper | 10/10 | 2409 days | 4% |
| Zoe | 9/10 | 2439 days | 4% |
| The big German family | 10/10 | 2439 days | 4% |
| Gaudenz Schnell | 10/10 | 2498 days | 4% |
| Tash & Laura | 8/10 | 2498 days | 4% |
| Jgcanada | 10/10 | 2498 days | 4% |
| TP&MM | 9/10 | 2498 days | 4% |
| Niven | 10/10 | 2498 days | 4% |
| Geoff Walker | 10/10 | 2590 days | 3% |
| helen reeve | 9/10 | 2621 days | 3% |
| Edward Lowe | 10/10 | 2621 days | 3% |
| Chelsea | 8/10 | 2651 days | 3% |
| Michael McMahon | 10/10 | 2804 days | 3% |
| Magenta McHalick | 8/10 | 2860 days | 3% |
| Eversons | 9/10 | 2863 days | 3% |
| Alyson Reid | 7/10 | 2877 days | 3% |
| Shira LA | 9/10 | 2894 days | 3% |
| Kimberley Timberlake | 9/10 | 2927 days | 3% |
| Jye Hurrell | 9/10 | 2951 days | 3% |
| Liz Quilty | 5/10 | 3105 days | 2% |
| Julia Kurtz | 9/10 | 3171 days | 2% |
| Dave Rollison | 10/10 | 3200 days | 2% |
| Fabio Flepp | 7/10 | 3206 days | 2% |
| Ian McCaskill | 7/10 | 3218 days | 2% |
| Rima | 9/10 | 3320 days | 2% |
| Kate | 8/10 | 3503 days | 2% |
| John basham | 9/10 | 3535 days | 2% |
| Staffan Johansson | 7/10 | 3576 days | 1% |
| Raul Ellermann | 9/10 | 3585 days | 2% |
| Bianca Biehl | 9/10 | 3601 days | 1% |
| Boris Gospodinov | 8/10 | 3611 days | 1% |
| Eric Beene | 10/10 | 3628 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3717 days | 1% |
| Richard Thompson | 10/10 | 3717 days | 1% |
| Chester Martin | 10/10 | 3762 days | 1% |
| Elka Keijzer | 10/10 | 3870 days | 1% |
| Emily C | 10/10 | 3900 days | 1% |
| Oakley Miller | 10/10 | 3931 days | 1% |
| holidaymad from Solihull | 6/10 | 3959 days | 1% |
| Lieselotte Michels | 7/10 | 3963 days | 1% |
| Bes | 10/10 | 3964 days | 1% |
| Julia Emery | 9/10 | 3975 days | 1% |
| Devan Sheppard | 10/10 | 4018 days | 1% |
| Brita Topp | 8/10 | 4235 days | 0% |
| Christoph Betten | 9/10 | 4274 days | 0% |
| Family Trip | 9/10 | 4296 days | 0% |
| Daniel Garcia Dezgado | 9/10 | 4305 days | 0% |
| Ann Winter | 10/10 | 4314 days | 0% |
| Phillip | 10/10 | 4314 days | 0% |
| Klaus Petersen | 8/10 | 4314 days | 0% |
| Rikke Petersen | 8/10 | 4314 days | 0% |
| Anouck Roudet | 4/10 | 4317 days | 0% |
| Florian Littmann | 3/10 | 4326 days | 0% |
| Celine Darde | 5/10 | 4336 days | 0% |
| Ludovic Denee | 5/10 | 4336 days | 0% |
| Piotr Jurkowski | 6/10 | 4340 days | 0% |
| Evian Bolz | 8/10 | 4353 days | 0% |
| Harel Cliad | 10/10 | 4353 days | 0% |
| Chen Levin | 7/10 | 4353 days | 0% |
| nimrod yaron | 10/10 | 4354 days | 0% |
| Pioter Jurkowski | 7/10 | 4355 days | 0% |
| mr burns | 9/10 | 4355 days | 0% |
| Aitnan Melman | 8/10 | 4357 days | 0% |
| Reinhard Boettcher | 10/10 | 4361 days | 0% |
| Angelika Bottcher | 10/10 | 4361 days | 0% |
| Helene & Peter | 8/10 | 4416 days | 1% |
| FlyingKiwiGirl | 8/10 | 4630 days | 1% |
| Iban Dupont | 9/10 | 4644 days | 1% |
| Emily Sweetman | 6/10 | 4661 days | 1% |
| Maxime | 8/10 | 4673 days | 1% |
| Christoph Mueller | 6/10 | 4683 days | 1% |
| William Notcutt | 6/10 | 4720 days | 1% |
| Joroen Borkert | 8/10 | 4738 days | 1% |
| Wouter Trumpie | 6/10 | 4740 days | 1% |
| tanyap | 9/10 | 4751 days | 1% |
| Terry Coles | 10/10 | 4751 days | 1% |
| Gary Brooks | 9/10 | 4751 days | 1% |
| Alexander Klein | 9/10 | 4755 days | 1% |
| Doan | 10/10 | 4756 days | 1% |
| Milena Heinrich | 9/10 | 4757 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4767 days | 1% |
| Melina | 7/10 | 4873 days | 1% |
| yamutt | 8/10 | 4995 days | 1% |
| Peter Hart | 4/10 | 5023 days | 1% |
| Michael Jefferies | 9/10 | 5029 days | 1% |
| Romla | 7/10 | 5033 days | 1% |
| Ronald Veldman | 7/10 | 5033 days | 1% |
| Tom Pratt | 7/10 | 5038 days | 1% |
| Elise Violet | 9/10 | 5039 days | 1% |
| Lepied | 9/10 | 5042 days | 1% |
| Petra | 10/10 | 5050 days | 1% |
| Adam Critchley | 8/10 | 5052 days | 1% |
| Sebastian | 8/10 | 5053 days | 1% |
| Vbeirne | 10/10 | 5086 days | 1% |
| CMJ | 9/10 | 5086 days | 1% |
| S Tucker | 6/10 | 5106 days | 1% |
| Niels Daubjerg | 9/10 | 5118 days | 1% |
| Marc & Pauline | 8/10 | 5123 days | 1% |
| Marek Woznica | 9/10 | 5124 days | 1% |
| Rudy Witt | 9/10 | 5133 days | 1% |
| CatherineStuart | 10/10 | 5147 days | 1% |
| Peter W. | 7/10 | 5147 days | 1% |
| Tina | 10/10 | 5147 days | 1% |
| English_Campers | 8/10 | 5361 days | 1% |
| Jon_and_Family | 8/10 | 5361 days | 1% |
| Andreas Blessing | 8/10 | 5372 days | 1% |
| Boehmer | 9/10 | 5376 days | 1% |
| Wheeler | 9/10 | 5381 days | 1% |
| Rolf | 7/10 | 5383 days | 1% |
| Dirk Van Den Berg | 10/10 | 5386 days | 1% |
| Katy Bourne | 9/10 | 5386 days | 1% |
| Kees Stigter | 8/10 | 5388 days | 1% |
| Birgette Weiner | 9/10 | 5406 days | 1% |
| Tobias Torax | 10/10 | 5407 days | 1% |
| Alexandra | 10/10 | 5409 days | 1% |
| Theo Dykhuizen | 8/10 | 5415 days | 1% |
| de Vries | 10/10 | 5418 days | 1% |
| Euros | 10/10 | 5482 days | 1% |
| julialee272 | 10/10 | 5604 days | 1% |
| astridaus | 8/10 | 5726 days | 1% |
| Katharina | 10/10 | 5760 days | 1% |
| David Milner | 9/10 | 5763 days | 1% |
| Annemiek and Rianne | 9/10 | 5798 days | 1% |
| Numun | 8/10 | 5816 days | 1% |
| warrenp | 10/10 | 5832 days | 1% |
| Lynn Maguire | 10/10 | 5833 days | 1% |
| jamesg | 10/10 | 5845 days | 1% |
| Roman Hauri | 10/10 | 5859 days | 1% |
| Jessica Clarisse | 9/10 | 5859 days | 1% |
| Kazmeister | 9/10 | 5877 days | 1% |
| AndrewF78 | 10/10 | 6127 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.00% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 98 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 95 | -1.93% |
| 96 | -1.96% |
| 97 | -1.98% |
| 98 | -2.00% |
| 99 | -2.02% |
| 100 | -2.04% |
| 101 | -2.06% |
| … | … |
Balancing Adjustment
0.81% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.