G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.34%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 360 days | 100% |
| Christopher | 10/10 | 694 days | 78% |
| Bree | 10/10 | 694 days | 78% |
| DA - USA | 10/10 | 786 days | 70% |
| Andy,Tina & Fur babys | 10/10 | 786 days | 70% |
| Frank | 6/10 | 847 days | 55% |
| Mark | 7/10 | 878 days | 56% |
| Alex Towler | 10/10 | 878 days | 60% |
| Fabienne | 10/10 | 878 days | 60% |
| Rya | 10/10 | 907 days | 57% |
| Elke | 10/10 | 969 days | 50% |
| DJ | 10/10 | 1030 days | 44% |
| Lini | 10/10 | 1030 days | 44% |
| Marg Dale | 9/10 | 1122 days | 35% |
| Felicity Nicolson | 9/10 | 1183 days | 30% |
| Christa | 10/10 | 1183 days | 31% |
| Arie | 9/10 | 1272 days | 24% |
| Anna Tatje | 8/10 | 1303 days | 22% |
| Johan | 9/10 | 1395 days | 16% |
| Sarah | 10/10 | 1395 days | 17% |
| Robo | 8/10 | 2186 days | 4% |
| Ines | 6/10 | 2368 days | 3% |
| Kenny | 8/10 | 2430 days | 4% |
| Chris | 10/10 | 2460 days | 4% |
| Scooper | 10/10 | 2644 days | 3% |
| Zoe | 9/10 | 2674 days | 3% |
| The big German family | 10/10 | 2674 days | 3% |
| Gaudenz Schnell | 10/10 | 2732 days | 3% |
| Tash & Laura | 8/10 | 2733 days | 3% |
| Jgcanada | 10/10 | 2733 days | 3% |
| TP&MM | 9/10 | 2733 days | 3% |
| Niven | 10/10 | 2733 days | 3% |
| Geoff Walker | 10/10 | 2825 days | 3% |
| helen reeve | 9/10 | 2856 days | 3% |
| Edward Lowe | 10/10 | 2856 days | 3% |
| Chelsea | 8/10 | 2886 days | 3% |
| Michael McMahon | 10/10 | 3039 days | 3% |
| Magenta McHalick | 8/10 | 3095 days | 2% |
| Eversons | 9/10 | 3098 days | 2% |
| Alyson Reid | 7/10 | 3112 days | 2% |
| Shira LA | 9/10 | 3129 days | 2% |
| Kimberley Timberlake | 9/10 | 3162 days | 2% |
| Jye Hurrell | 9/10 | 3186 days | 2% |
| Liz Quilty | 5/10 | 3340 days | 1% |
| Julia Kurtz | 9/10 | 3406 days | 2% |
| Dave Rollison | 10/10 | 3434 days | 2% |
| Fabio Flepp | 7/10 | 3441 days | 2% |
| Ian McCaskill | 7/10 | 3453 days | 2% |
| Rima | 9/10 | 3555 days | 1% |
| Kate | 8/10 | 3738 days | 1% |
| John basham | 9/10 | 3770 days | 1% |
| Staffan Johansson | 7/10 | 3811 days | 1% |
| Raul Ellermann | 9/10 | 3820 days | 1% |
| Bianca Biehl | 9/10 | 3836 days | 1% |
| Boris Gospodinov | 8/10 | 3846 days | 1% |
| Eric Beene | 10/10 | 3863 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3951 days | 1% |
| Richard Thompson | 10/10 | 3952 days | 1% |
| Chester Martin | 10/10 | 3997 days | 1% |
| Elka Keijzer | 10/10 | 4104 days | 0% |
| Emily C | 10/10 | 4134 days | 0% |
| Oakley Miller | 10/10 | 4165 days | 0% |
| holidaymad from Solihull | 6/10 | 4193 days | 0% |
| Lieselotte Michels | 7/10 | 4198 days | 0% |
| Bes | 10/10 | 4199 days | 0% |
| Julia Emery | 9/10 | 4210 days | 0% |
| Devan Sheppard | 10/10 | 4253 days | 0% |
| Brita Topp | 8/10 | 4470 days | 1% |
| Christoph Betten | 9/10 | 4509 days | 1% |
| Family Trip | 9/10 | 4531 days | 1% |
| Daniel Garcia Dezgado | 9/10 | 4540 days | 1% |
| Ann Winter | 10/10 | 4549 days | 1% |
| Phillip | 10/10 | 4549 days | 1% |
| Klaus Petersen | 8/10 | 4549 days | 1% |
| Rikke Petersen | 8/10 | 4549 days | 1% |
| Anouck Roudet | 4/10 | 4552 days | 0% |
| Florian Littmann | 3/10 | 4561 days | 0% |
| Celine Darde | 5/10 | 4571 days | 1% |
| Ludovic Denee | 5/10 | 4571 days | 1% |
| Piotr Jurkowski | 6/10 | 4575 days | 1% |
| Evian Bolz | 8/10 | 4588 days | 1% |
| Harel Cliad | 10/10 | 4588 days | 1% |
| Chen Levin | 7/10 | 4588 days | 1% |
| nimrod yaron | 10/10 | 4589 days | 1% |
| Pioter Jurkowski | 7/10 | 4590 days | 1% |
| mr burns | 9/10 | 4590 days | 1% |
| Aitnan Melman | 8/10 | 4592 days | 1% |
| Reinhard Boettcher | 10/10 | 4596 days | 1% |
| Angelika Bottcher | 10/10 | 4596 days | 1% |
| Helene & Peter | 8/10 | 4651 days | 1% |
| FlyingKiwiGirl | 8/10 | 4865 days | 1% |
| Iban Dupont | 9/10 | 4879 days | 1% |
| Emily Sweetman | 6/10 | 4896 days | 1% |
| Maxime | 8/10 | 4908 days | 1% |
| Christoph Mueller | 6/10 | 4918 days | 1% |
| William Notcutt | 6/10 | 4955 days | 1% |
| Joroen Borkert | 8/10 | 4973 days | 1% |
| Wouter Trumpie | 6/10 | 4975 days | 1% |
| tanyap | 9/10 | 4986 days | 1% |
| Terry Coles | 10/10 | 4986 days | 1% |
| Gary Brooks | 9/10 | 4986 days | 1% |
| Alexander Klein | 9/10 | 4990 days | 1% |
| Doan | 10/10 | 4991 days | 1% |
| Milena Heinrich | 9/10 | 4992 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 5002 days | 1% |
| Melina | 7/10 | 5108 days | 1% |
| yamutt | 8/10 | 5230 days | 1% |
| Peter Hart | 4/10 | 5258 days | 0% |
| Michael Jefferies | 9/10 | 5264 days | 1% |
| Romla | 7/10 | 5268 days | 1% |
| Ronald Veldman | 7/10 | 5268 days | 1% |
| Tom Pratt | 7/10 | 5273 days | 1% |
| Elise Violet | 9/10 | 5274 days | 1% |
| Lepied | 9/10 | 5277 days | 1% |
| Petra | 10/10 | 5285 days | 1% |
| Adam Critchley | 8/10 | 5287 days | 1% |
| Sebastian | 8/10 | 5288 days | 1% |
| Vbeirne | 10/10 | 5321 days | 1% |
| CMJ | 9/10 | 5321 days | 1% |
| S Tucker | 6/10 | 5341 days | 1% |
| Niels Daubjerg | 9/10 | 5353 days | 1% |
| Marc & Pauline | 8/10 | 5358 days | 1% |
| Marek Woznica | 9/10 | 5359 days | 1% |
| Rudy Witt | 9/10 | 5368 days | 1% |
| CatherineStuart | 10/10 | 5382 days | 1% |
| Peter W. | 7/10 | 5382 days | 1% |
| Tina | 10/10 | 5382 days | 1% |
| English_Campers | 8/10 | 5596 days | 1% |
| Jon_and_Family | 8/10 | 5596 days | 1% |
| Andreas Blessing | 8/10 | 5607 days | 1% |
| Boehmer | 9/10 | 5611 days | 1% |
| Wheeler | 9/10 | 5616 days | 1% |
| Rolf | 7/10 | 5618 days | 1% |
| Dirk Van Den Berg | 10/10 | 5621 days | 1% |
| Katy Bourne | 9/10 | 5621 days | 1% |
| Kees Stigter | 8/10 | 5623 days | 1% |
| Birgette Weiner | 9/10 | 5641 days | 1% |
| Tobias Torax | 10/10 | 5642 days | 1% |
| Alexandra | 10/10 | 5644 days | 1% |
| Theo Dykhuizen | 8/10 | 5650 days | 1% |
| de Vries | 10/10 | 5653 days | 1% |
| Euros | 10/10 | 5717 days | 1% |
| julialee272 | 10/10 | 5839 days | 1% |
| astridaus | 8/10 | 5961 days | 1% |
| Katharina | 10/10 | 5995 days | 1% |
| David Milner | 9/10 | 5998 days | 1% |
| Annemiek and Rianne | 9/10 | 6033 days | 1% |
| Numun | 8/10 | 6051 days | 1% |
| warrenp | 10/10 | 6067 days | 1% |
| Lynn Maguire | 10/10 | 6068 days | 1% |
| jamesg | 10/10 | 6080 days | 1% |
| Roman Hauri | 10/10 | 6094 days | 1% |
| Jessica Clarisse | 9/10 | 6094 days | 1% |
| Kazmeister | 9/10 | 6112 days | 1% |
| AndrewF78 | 10/10 | 6362 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 124 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.03% |
| 198 | -2.04% |
| 199 | -2.05% |
| 200 | -2.06% |
| 201 | -2.07% |
| 202 | -2.08% |
| 203 | -2.09% |
| … | … |
Balancing Adjustment
0.84% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.