Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.32%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 465 days | 100% |
| Christopher | 10/10 | 799 days | 73% |
| Bree | 10/10 | 799 days | 73% |
| DA - USA | 10/10 | 891 days | 62% |
| Andy,Tina & Fur babys | 10/10 | 891 days | 62% |
| Frank | 6/10 | 952 days | 48% |
| Mark | 7/10 | 983 days | 48% |
| Alex Towler | 10/10 | 983 days | 52% |
| Fabienne | 10/10 | 983 days | 52% |
| Rya | 10/10 | 1012 days | 49% |
| Elke | 10/10 | 1074 days | 42% |
| DJ | 10/10 | 1135 days | 37% |
| Lini | 10/10 | 1135 days | 37% |
| Marg Dale | 9/10 | 1227 days | 29% |
| Felicity Nicolson | 9/10 | 1288 days | 24% |
| Christa | 10/10 | 1288 days | 24% |
| Arie | 9/10 | 1377 days | 19% |
| Anna Tatje | 8/10 | 1408 days | 17% |
| Johan | 9/10 | 1500 days | 12% |
| Sarah | 10/10 | 1500 days | 13% |
| Robo | 8/10 | 2291 days | 5% |
| Ines | 6/10 | 2473 days | 4% |
| Kenny | 8/10 | 2535 days | 4% |
| Chris | 10/10 | 2565 days | 4% |
| Scooper | 10/10 | 2749 days | 4% |
| Zoe | 9/10 | 2779 days | 3% |
| The big German family | 10/10 | 2779 days | 4% |
| Gaudenz Schnell | 10/10 | 2837 days | 3% |
| Tash & Laura | 8/10 | 2838 days | 3% |
| Jgcanada | 10/10 | 2838 days | 3% |
| TP&MM | 9/10 | 2838 days | 3% |
| Niven | 10/10 | 2838 days | 3% |
| Geoff Walker | 10/10 | 2930 days | 3% |
| helen reeve | 9/10 | 2961 days | 3% |
| Edward Lowe | 10/10 | 2961 days | 3% |
| Chelsea | 8/10 | 2991 days | 3% |
| Michael McMahon | 10/10 | 3144 days | 3% |
| Magenta McHalick | 8/10 | 3200 days | 3% |
| Eversons | 9/10 | 3203 days | 3% |
| Alyson Reid | 7/10 | 3217 days | 2% |
| Shira LA | 9/10 | 3234 days | 2% |
| Kimberley Timberlake | 9/10 | 3267 days | 2% |
| Jye Hurrell | 9/10 | 3291 days | 2% |
| Liz Quilty | 5/10 | 3445 days | 2% |
| Julia Kurtz | 9/10 | 3511 days | 2% |
| Dave Rollison | 10/10 | 3539 days | 2% |
| Fabio Flepp | 7/10 | 3546 days | 2% |
| Ian McCaskill | 7/10 | 3558 days | 2% |
| Rima | 9/10 | 3660 days | 2% |
| Kate | 8/10 | 3843 days | 1% |
| John basham | 9/10 | 3875 days | 1% |
| Staffan Johansson | 7/10 | 3916 days | 1% |
| Raul Ellermann | 9/10 | 3925 days | 1% |
| Bianca Biehl | 9/10 | 3941 days | 1% |
| Boris Gospodinov | 8/10 | 3951 days | 1% |
| Eric Beene | 10/10 | 3968 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 4056 days | 1% |
| Richard Thompson | 10/10 | 4057 days | 1% |
| Chester Martin | 10/10 | 4102 days | 1% |
| Elka Keijzer | 10/10 | 4209 days | 0% |
| Emily C | 10/10 | 4239 days | 0% |
| Oakley Miller | 10/10 | 4270 days | 0% |
| holidaymad from Solihull | 6/10 | 4298 days | 0% |
| Lieselotte Michels | 7/10 | 4303 days | 0% |
| Bes | 10/10 | 4304 days | 0% |
| Julia Emery | 9/10 | 4315 days | 0% |
| Devan Sheppard | 10/10 | 4358 days | 0% |
| Brita Topp | 8/10 | 4575 days | 1% |
| Christoph Betten | 9/10 | 4614 days | 1% |
| Family Trip | 9/10 | 4636 days | 1% |
| Daniel Garcia Dezgado | 9/10 | 4645 days | 1% |
| Ann Winter | 10/10 | 4654 days | 1% |
| Phillip | 10/10 | 4654 days | 1% |
| Klaus Petersen | 8/10 | 4654 days | 1% |
| Rikke Petersen | 8/10 | 4654 days | 1% |
| Anouck Roudet | 4/10 | 4657 days | 1% |
| Florian Littmann | 3/10 | 4666 days | 1% |
| Celine Darde | 5/10 | 4676 days | 1% |
| Ludovic Denee | 5/10 | 4676 days | 1% |
| Piotr Jurkowski | 6/10 | 4680 days | 1% |
| Evian Bolz | 8/10 | 4693 days | 1% |
| Harel Cliad | 10/10 | 4693 days | 1% |
| Chen Levin | 7/10 | 4693 days | 1% |
| nimrod yaron | 10/10 | 4694 days | 1% |
| Pioter Jurkowski | 7/10 | 4695 days | 1% |
| mr burns | 9/10 | 4695 days | 1% |
| Aitnan Melman | 8/10 | 4697 days | 1% |
| Reinhard Boettcher | 10/10 | 4701 days | 1% |
| Angelika Bottcher | 10/10 | 4701 days | 1% |
| Helene & Peter | 8/10 | 4756 days | 1% |
| FlyingKiwiGirl | 8/10 | 4970 days | 1% |
| Iban Dupont | 9/10 | 4984 days | 1% |
| Emily Sweetman | 6/10 | 5001 days | 1% |
| Maxime | 8/10 | 5013 days | 1% |
| Christoph Mueller | 6/10 | 5023 days | 1% |
| William Notcutt | 6/10 | 5060 days | 1% |
| Joroen Borkert | 8/10 | 5078 days | 1% |
| Wouter Trumpie | 6/10 | 5080 days | 1% |
| tanyap | 9/10 | 5091 days | 1% |
| Terry Coles | 10/10 | 5091 days | 1% |
| Gary Brooks | 9/10 | 5091 days | 1% |
| Alexander Klein | 9/10 | 5095 days | 1% |
| Doan | 10/10 | 5096 days | 1% |
| Milena Heinrich | 9/10 | 5097 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 5107 days | 1% |
| Melina | 7/10 | 5213 days | 1% |
| yamutt | 8/10 | 5335 days | 1% |
| Peter Hart | 4/10 | 5363 days | 1% |
| Michael Jefferies | 9/10 | 5369 days | 1% |
| Romla | 7/10 | 5373 days | 1% |
| Ronald Veldman | 7/10 | 5373 days | 1% |
| Tom Pratt | 7/10 | 5378 days | 1% |
| Elise Violet | 9/10 | 5379 days | 1% |
| Lepied | 9/10 | 5382 days | 1% |
| Petra | 10/10 | 5390 days | 1% |
| Adam Critchley | 8/10 | 5392 days | 1% |
| Sebastian | 8/10 | 5393 days | 1% |
| Vbeirne | 10/10 | 5426 days | 1% |
| CMJ | 9/10 | 5426 days | 1% |
| S Tucker | 6/10 | 5446 days | 1% |
| Niels Daubjerg | 9/10 | 5458 days | 1% |
| Marc & Pauline | 8/10 | 5463 days | 1% |
| Marek Woznica | 9/10 | 5464 days | 1% |
| Rudy Witt | 9/10 | 5473 days | 1% |
| CatherineStuart | 10/10 | 5487 days | 1% |
| Peter W. | 7/10 | 5487 days | 1% |
| Tina | 10/10 | 5487 days | 1% |
| English_Campers | 8/10 | 5701 days | 1% |
| Jon_and_Family | 8/10 | 5701 days | 1% |
| Andreas Blessing | 8/10 | 5712 days | 1% |
| Boehmer | 9/10 | 5716 days | 1% |
| Wheeler | 9/10 | 5721 days | 1% |
| Rolf | 7/10 | 5723 days | 1% |
| Dirk Van Den Berg | 10/10 | 5726 days | 1% |
| Katy Bourne | 9/10 | 5726 days | 1% |
| Kees Stigter | 8/10 | 5728 days | 1% |
| Birgette Weiner | 9/10 | 5746 days | 1% |
| Tobias Torax | 10/10 | 5747 days | 1% |
| Alexandra | 10/10 | 5749 days | 1% |
| Theo Dykhuizen | 8/10 | 5755 days | 1% |
| de Vries | 10/10 | 5758 days | 1% |
| Euros | 10/10 | 5822 days | 1% |
| julialee272 | 10/10 | 5944 days | 1% |
| astridaus | 8/10 | 6066 days | 1% |
| Katharina | 10/10 | 6100 days | 1% |
| David Milner | 9/10 | 6103 days | 1% |
| Annemiek and Rianne | 9/10 | 6138 days | 1% |
| Numun | 8/10 | 6156 days | 1% |
| warrenp | 10/10 | 6172 days | 1% |
| Lynn Maguire | 10/10 | 6173 days | 1% |
| jamesg | 10/10 | 6185 days | 1% |
| Roman Hauri | 10/10 | 6199 days | 1% |
| Jessica Clarisse | 9/10 | 6199 days | 1% |
| Kazmeister | 9/10 | 6217 days | 1% |
| AndrewF78 | 10/10 | 6467 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.95% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 47 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.89% |
| 198 | -3.91% |
| 199 | -3.93% |
| 200 | -3.95% |
| 201 | -3.97% |
| 202 | -3.99% |
| 203 | -4.01% |
| … | … |
Balancing Adjustment
1.09% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.