G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.48%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 107 days | 100% |
| Christopher | 10/10 | 441 days | 89% |
| Bree | 10/10 | 441 days | 89% |
| DA - USA | 10/10 | 533 days | 84% |
| Andy,Tina & Fur babys | 10/10 | 533 days | 84% |
| Frank | 6/10 | 594 days | 69% |
| Mark | 7/10 | 625 days | 73% |
| Alex Towler | 10/10 | 625 days | 78% |
| Fabienne | 10/10 | 625 days | 78% |
| Rya | 10/10 | 654 days | 76% |
| Elke | 10/10 | 716 days | 71% |
| DJ | 10/10 | 777 days | 66% |
| Lini | 10/10 | 777 days | 66% |
| Marg Dale | 9/10 | 869 days | 57% |
| Felicity Nicolson | 9/10 | 930 days | 50% |
| Christa | 10/10 | 930 days | 51% |
| Arie | 9/10 | 1019 days | 42% |
| Anna Tatje | 8/10 | 1050 days | 39% |
| Johan | 9/10 | 1142 days | 31% |
| Sarah | 10/10 | 1142 days | 32% |
| Robo | 8/10 | 1933 days | 5% |
| Ines | 6/10 | 2115 days | 4% |
| Kenny | 8/10 | 2177 days | 4% |
| Chris | 10/10 | 2207 days | 4% |
| Scooper | 10/10 | 2391 days | 4% |
| Zoe | 9/10 | 2421 days | 4% |
| The big German family | 10/10 | 2421 days | 4% |
| Gaudenz Schnell | 10/10 | 2479 days | 4% |
| Tash & Laura | 8/10 | 2480 days | 4% |
| Jgcanada | 10/10 | 2480 days | 4% |
| TP&MM | 9/10 | 2480 days | 4% |
| Niven | 10/10 | 2480 days | 4% |
| Geoff Walker | 10/10 | 2572 days | 3% |
| helen reeve | 9/10 | 2603 days | 3% |
| Edward Lowe | 10/10 | 2603 days | 3% |
| Chelsea | 8/10 | 2633 days | 3% |
| Michael McMahon | 10/10 | 2786 days | 3% |
| Magenta McHalick | 8/10 | 2842 days | 3% |
| Eversons | 9/10 | 2845 days | 3% |
| Alyson Reid | 7/10 | 2859 days | 3% |
| Shira LA | 9/10 | 2876 days | 3% |
| Kimberley Timberlake | 9/10 | 2909 days | 3% |
| Jye Hurrell | 9/10 | 2933 days | 3% |
| Liz Quilty | 5/10 | 3087 days | 2% |
| Julia Kurtz | 9/10 | 3153 days | 2% |
| Dave Rollison | 10/10 | 3181 days | 2% |
| Fabio Flepp | 7/10 | 3188 days | 2% |
| Ian McCaskill | 7/10 | 3200 days | 2% |
| Rima | 9/10 | 3302 days | 2% |
| Kate | 8/10 | 3485 days | 2% |
| John basham | 9/10 | 3517 days | 2% |
| Staffan Johansson | 7/10 | 3558 days | 1% |
| Raul Ellermann | 9/10 | 3567 days | 2% |
| Bianca Biehl | 9/10 | 3583 days | 1% |
| Boris Gospodinov | 8/10 | 3593 days | 1% |
| Eric Beene | 10/10 | 3610 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3698 days | 1% |
| Richard Thompson | 10/10 | 3699 days | 1% |
| Chester Martin | 10/10 | 3744 days | 1% |
| Elka Keijzer | 10/10 | 3851 days | 1% |
| Emily C | 10/10 | 3881 days | 1% |
| Oakley Miller | 10/10 | 3912 days | 1% |
| holidaymad from Solihull | 6/10 | 3940 days | 1% |
| Lieselotte Michels | 7/10 | 3945 days | 1% |
| Bes | 10/10 | 3946 days | 1% |
| Julia Emery | 9/10 | 3957 days | 1% |
| Devan Sheppard | 10/10 | 4000 days | 1% |
| Brita Topp | 8/10 | 4217 days | 0% |
| Christoph Betten | 9/10 | 4256 days | 0% |
| Family Trip | 9/10 | 4278 days | 0% |
| Daniel Garcia Dezgado | 9/10 | 4287 days | 0% |
| Ann Winter | 10/10 | 4296 days | 0% |
| Phillip | 10/10 | 4296 days | 0% |
| Klaus Petersen | 8/10 | 4296 days | 0% |
| Rikke Petersen | 8/10 | 4296 days | 0% |
| Anouck Roudet | 4/10 | 4299 days | 0% |
| Florian Littmann | 3/10 | 4308 days | 0% |
| Celine Darde | 5/10 | 4318 days | 0% |
| Ludovic Denee | 5/10 | 4318 days | 0% |
| Piotr Jurkowski | 6/10 | 4322 days | 0% |
| Evian Bolz | 8/10 | 4335 days | 0% |
| Harel Cliad | 10/10 | 4335 days | 0% |
| Chen Levin | 7/10 | 4335 days | 0% |
| nimrod yaron | 10/10 | 4336 days | 0% |
| Pioter Jurkowski | 7/10 | 4337 days | 0% |
| mr burns | 9/10 | 4337 days | 0% |
| Aitnan Melman | 8/10 | 4339 days | 0% |
| Reinhard Boettcher | 10/10 | 4343 days | 0% |
| Angelika Bottcher | 10/10 | 4343 days | 0% |
| Helene & Peter | 8/10 | 4398 days | 1% |
| FlyingKiwiGirl | 8/10 | 4612 days | 1% |
| Iban Dupont | 9/10 | 4626 days | 1% |
| Emily Sweetman | 6/10 | 4643 days | 1% |
| Maxime | 8/10 | 4655 days | 1% |
| Christoph Mueller | 6/10 | 4665 days | 1% |
| William Notcutt | 6/10 | 4702 days | 1% |
| Joroen Borkert | 8/10 | 4720 days | 1% |
| Wouter Trumpie | 6/10 | 4722 days | 1% |
| tanyap | 9/10 | 4733 days | 1% |
| Terry Coles | 10/10 | 4733 days | 1% |
| Gary Brooks | 9/10 | 4733 days | 1% |
| Alexander Klein | 9/10 | 4737 days | 1% |
| Doan | 10/10 | 4738 days | 1% |
| Milena Heinrich | 9/10 | 4739 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4749 days | 1% |
| Melina | 7/10 | 4855 days | 1% |
| yamutt | 8/10 | 4977 days | 1% |
| Peter Hart | 4/10 | 5005 days | 1% |
| Michael Jefferies | 9/10 | 5011 days | 1% |
| Romla | 7/10 | 5015 days | 1% |
| Ronald Veldman | 7/10 | 5015 days | 1% |
| Tom Pratt | 7/10 | 5020 days | 1% |
| Elise Violet | 9/10 | 5021 days | 1% |
| Lepied | 9/10 | 5024 days | 1% |
| Petra | 10/10 | 5032 days | 1% |
| Adam Critchley | 8/10 | 5034 days | 1% |
| Sebastian | 8/10 | 5035 days | 1% |
| Vbeirne | 10/10 | 5068 days | 1% |
| CMJ | 9/10 | 5068 days | 1% |
| S Tucker | 6/10 | 5088 days | 1% |
| Niels Daubjerg | 9/10 | 5100 days | 1% |
| Marc & Pauline | 8/10 | 5105 days | 1% |
| Marek Woznica | 9/10 | 5106 days | 1% |
| Rudy Witt | 9/10 | 5115 days | 1% |
| CatherineStuart | 10/10 | 5129 days | 1% |
| Peter W. | 7/10 | 5129 days | 1% |
| Tina | 10/10 | 5129 days | 1% |
| English_Campers | 8/10 | 5343 days | 1% |
| Jon_and_Family | 8/10 | 5343 days | 1% |
| Andreas Blessing | 8/10 | 5354 days | 1% |
| Boehmer | 9/10 | 5358 days | 1% |
| Wheeler | 9/10 | 5363 days | 1% |
| Rolf | 7/10 | 5365 days | 1% |
| Dirk Van Den Berg | 10/10 | 5368 days | 1% |
| Katy Bourne | 9/10 | 5368 days | 1% |
| Kees Stigter | 8/10 | 5370 days | 1% |
| Birgette Weiner | 9/10 | 5388 days | 1% |
| Tobias Torax | 10/10 | 5389 days | 1% |
| Alexandra | 10/10 | 5391 days | 1% |
| Theo Dykhuizen | 8/10 | 5397 days | 1% |
| de Vries | 10/10 | 5400 days | 1% |
| Euros | 10/10 | 5464 days | 1% |
| julialee272 | 10/10 | 5586 days | 1% |
| astridaus | 8/10 | 5708 days | 1% |
| Katharina | 10/10 | 5742 days | 1% |
| David Milner | 9/10 | 5745 days | 1% |
| Annemiek and Rianne | 9/10 | 5780 days | 1% |
| Numun | 8/10 | 5798 days | 1% |
| warrenp | 10/10 | 5814 days | 1% |
| Lynn Maguire | 10/10 | 5815 days | 1% |
| jamesg | 10/10 | 5827 days | 1% |
| Roman Hauri | 10/10 | 5841 days | 1% |
| Jessica Clarisse | 9/10 | 5841 days | 1% |
| Kazmeister | 9/10 | 5859 days | 1% |
| AndrewF78 | 10/10 | 6109 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.59% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 79 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 76 | -1.53% |
| 77 | -1.55% |
| 78 | -1.57% |
| 79 | -1.59% |
| 80 | -1.61% |
| 81 | -1.63% |
| 82 | -1.65% |
| … | … |
Balancing Adjustment
0.76% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.