G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.37%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 203 days | 100% |
| Christopher | 10/10 | 537 days | 86% |
| Bree | 10/10 | 537 days | 86% |
| DA - USA | 10/10 | 629 days | 79% |
| Andy,Tina & Fur babys | 10/10 | 629 days | 79% |
| Frank | 6/10 | 690 days | 64% |
| Mark | 7/10 | 721 days | 67% |
| Alex Towler | 10/10 | 721 days | 72% |
| Fabienne | 10/10 | 721 days | 72% |
| Rya | 10/10 | 750 days | 70% |
| Elke | 10/10 | 812 days | 64% |
| DJ | 10/10 | 873 days | 58% |
| Lini | 10/10 | 873 days | 58% |
| Marg Dale | 9/10 | 965 days | 48% |
| Felicity Nicolson | 9/10 | 1026 days | 42% |
| Christa | 10/10 | 1026 days | 42% |
| Arie | 9/10 | 1115 days | 34% |
| Anna Tatje | 8/10 | 1146 days | 31% |
| Johan | 9/10 | 1238 days | 25% |
| Sarah | 10/10 | 1238 days | 25% |
| Robo | 8/10 | 2029 days | 5% |
| Ines | 6/10 | 2211 days | 4% |
| Kenny | 8/10 | 2273 days | 4% |
| Chris | 10/10 | 2303 days | 4% |
| Scooper | 10/10 | 2487 days | 4% |
| Zoe | 9/10 | 2517 days | 4% |
| The big German family | 10/10 | 2517 days | 4% |
| Gaudenz Schnell | 10/10 | 2575 days | 4% |
| Tash & Laura | 8/10 | 2576 days | 4% |
| Jgcanada | 10/10 | 2576 days | 4% |
| TP&MM | 9/10 | 2576 days | 4% |
| Niven | 10/10 | 2576 days | 4% |
| Geoff Walker | 10/10 | 2668 days | 3% |
| helen reeve | 9/10 | 2699 days | 3% |
| Edward Lowe | 10/10 | 2699 days | 3% |
| Chelsea | 8/10 | 2729 days | 3% |
| Michael McMahon | 10/10 | 2882 days | 3% |
| Magenta McHalick | 8/10 | 2938 days | 3% |
| Eversons | 9/10 | 2941 days | 3% |
| Alyson Reid | 7/10 | 2955 days | 3% |
| Shira LA | 9/10 | 2972 days | 3% |
| Kimberley Timberlake | 9/10 | 3005 days | 3% |
| Jye Hurrell | 9/10 | 3029 days | 3% |
| Liz Quilty | 5/10 | 3183 days | 2% |
| Julia Kurtz | 9/10 | 3249 days | 2% |
| Dave Rollison | 10/10 | 3277 days | 2% |
| Fabio Flepp | 7/10 | 3284 days | 2% |
| Ian McCaskill | 7/10 | 3296 days | 2% |
| Rima | 9/10 | 3398 days | 2% |
| Kate | 8/10 | 3581 days | 2% |
| John basham | 9/10 | 3613 days | 2% |
| Staffan Johansson | 7/10 | 3654 days | 1% |
| Raul Ellermann | 9/10 | 3663 days | 1% |
| Bianca Biehl | 9/10 | 3679 days | 1% |
| Boris Gospodinov | 8/10 | 3689 days | 1% |
| Eric Beene | 10/10 | 3706 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3794 days | 1% |
| Richard Thompson | 10/10 | 3795 days | 1% |
| Chester Martin | 10/10 | 3840 days | 1% |
| Elka Keijzer | 10/10 | 3947 days | 1% |
| Emily C | 10/10 | 3977 days | 1% |
| Oakley Miller | 10/10 | 4008 days | 1% |
| holidaymad from Solihull | 6/10 | 4036 days | 1% |
| Lieselotte Michels | 7/10 | 4041 days | 1% |
| Bes | 10/10 | 4042 days | 1% |
| Julia Emery | 9/10 | 4053 days | 1% |
| Devan Sheppard | 10/10 | 4096 days | 1% |
| Brita Topp | 8/10 | 4313 days | 0% |
| Christoph Betten | 9/10 | 4352 days | 0% |
| Family Trip | 9/10 | 4374 days | 0% |
| Daniel Garcia Dezgado | 9/10 | 4383 days | 1% |
| Ann Winter | 10/10 | 4392 days | 1% |
| Phillip | 10/10 | 4392 days | 1% |
| Klaus Petersen | 8/10 | 4392 days | 1% |
| Rikke Petersen | 8/10 | 4392 days | 1% |
| Anouck Roudet | 4/10 | 4395 days | 1% |
| Florian Littmann | 3/10 | 4404 days | 1% |
| Celine Darde | 5/10 | 4414 days | 1% |
| Ludovic Denee | 5/10 | 4414 days | 1% |
| Piotr Jurkowski | 6/10 | 4418 days | 1% |
| Evian Bolz | 8/10 | 4431 days | 1% |
| Harel Cliad | 10/10 | 4431 days | 1% |
| Chen Levin | 7/10 | 4431 days | 1% |
| nimrod yaron | 10/10 | 4432 days | 1% |
| Pioter Jurkowski | 7/10 | 4433 days | 1% |
| mr burns | 9/10 | 4433 days | 1% |
| Aitnan Melman | 8/10 | 4435 days | 1% |
| Reinhard Boettcher | 10/10 | 4439 days | 1% |
| Angelika Bottcher | 10/10 | 4439 days | 1% |
| Helene & Peter | 8/10 | 4494 days | 1% |
| FlyingKiwiGirl | 8/10 | 4708 days | 1% |
| Iban Dupont | 9/10 | 4722 days | 1% |
| Emily Sweetman | 6/10 | 4739 days | 1% |
| Maxime | 8/10 | 4751 days | 1% |
| Christoph Mueller | 6/10 | 4761 days | 1% |
| William Notcutt | 6/10 | 4798 days | 1% |
| Joroen Borkert | 8/10 | 4816 days | 1% |
| Wouter Trumpie | 6/10 | 4818 days | 1% |
| tanyap | 9/10 | 4829 days | 1% |
| Terry Coles | 10/10 | 4829 days | 1% |
| Gary Brooks | 9/10 | 4829 days | 1% |
| Alexander Klein | 9/10 | 4833 days | 1% |
| Doan | 10/10 | 4834 days | 1% |
| Milena Heinrich | 9/10 | 4835 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4845 days | 1% |
| Melina | 7/10 | 4951 days | 1% |
| yamutt | 8/10 | 5073 days | 1% |
| Peter Hart | 4/10 | 5101 days | 1% |
| Michael Jefferies | 9/10 | 5107 days | 1% |
| Romla | 7/10 | 5111 days | 1% |
| Ronald Veldman | 7/10 | 5111 days | 1% |
| Tom Pratt | 7/10 | 5116 days | 1% |
| Elise Violet | 9/10 | 5117 days | 1% |
| Lepied | 9/10 | 5120 days | 1% |
| Petra | 10/10 | 5128 days | 1% |
| Adam Critchley | 8/10 | 5130 days | 1% |
| Sebastian | 8/10 | 5131 days | 1% |
| Vbeirne | 10/10 | 5164 days | 1% |
| CMJ | 9/10 | 5164 days | 1% |
| S Tucker | 6/10 | 5184 days | 1% |
| Niels Daubjerg | 9/10 | 5196 days | 1% |
| Marc & Pauline | 8/10 | 5201 days | 1% |
| Marek Woznica | 9/10 | 5202 days | 1% |
| Rudy Witt | 9/10 | 5211 days | 1% |
| CatherineStuart | 10/10 | 5225 days | 1% |
| Peter W. | 7/10 | 5225 days | 1% |
| Tina | 10/10 | 5225 days | 1% |
| English_Campers | 8/10 | 5439 days | 1% |
| Jon_and_Family | 8/10 | 5439 days | 1% |
| Andreas Blessing | 8/10 | 5450 days | 1% |
| Boehmer | 9/10 | 5454 days | 1% |
| Wheeler | 9/10 | 5459 days | 1% |
| Rolf | 7/10 | 5461 days | 1% |
| Dirk Van Den Berg | 10/10 | 5464 days | 1% |
| Katy Bourne | 9/10 | 5464 days | 1% |
| Kees Stigter | 8/10 | 5466 days | 1% |
| Birgette Weiner | 9/10 | 5484 days | 1% |
| Tobias Torax | 10/10 | 5485 days | 1% |
| Alexandra | 10/10 | 5487 days | 1% |
| Theo Dykhuizen | 8/10 | 5493 days | 1% |
| de Vries | 10/10 | 5496 days | 1% |
| Euros | 10/10 | 5560 days | 1% |
| julialee272 | 10/10 | 5682 days | 1% |
| astridaus | 8/10 | 5804 days | 1% |
| Katharina | 10/10 | 5838 days | 1% |
| David Milner | 9/10 | 5841 days | 1% |
| Annemiek and Rianne | 9/10 | 5876 days | 1% |
| Numun | 8/10 | 5894 days | 1% |
| warrenp | 10/10 | 5910 days | 1% |
| Lynn Maguire | 10/10 | 5911 days | 1% |
| jamesg | 10/10 | 5923 days | 1% |
| Roman Hauri | 10/10 | 5937 days | 1% |
| Jessica Clarisse | 9/10 | 5937 days | 1% |
| Kazmeister | 9/10 | 5955 days | 1% |
| AndrewF78 | 10/10 | 6205 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.63% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 175 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 172 | -3.56% |
| 173 | -3.58% |
| 174 | -3.61% |
| 175 | -3.63% |
| 176 | -3.65% |
| 177 | -3.67% |
| 178 | -3.69% |
| … | … |
Balancing Adjustment
1.04% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.