Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.35%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 304 days | 100% |
| Christopher | 10/10 | 638 days | 81% |
| Bree | 10/10 | 638 days | 81% |
| DA - USA | 10/10 | 730 days | 73% |
| Andy,Tina & Fur babys | 10/10 | 730 days | 73% |
| Frank | 6/10 | 791 days | 58% |
| Mark | 7/10 | 822 days | 60% |
| Alex Towler | 10/10 | 822 days | 65% |
| Fabienne | 10/10 | 822 days | 65% |
| Rya | 10/10 | 851 days | 62% |
| Elke | 10/10 | 913 days | 55% |
| DJ | 10/10 | 974 days | 49% |
| Lini | 10/10 | 974 days | 49% |
| Marg Dale | 9/10 | 1066 days | 39% |
| Felicity Nicolson | 9/10 | 1127 days | 34% |
| Christa | 10/10 | 1127 days | 34% |
| Arie | 9/10 | 1216 days | 27% |
| Anna Tatje | 8/10 | 1247 days | 25% |
| Johan | 9/10 | 1339 days | 19% |
| Sarah | 10/10 | 1339 days | 19% |
| Robo | 8/10 | 2130 days | 4% |
| Ines | 6/10 | 2312 days | 3% |
| Kenny | 8/10 | 2374 days | 4% |
| Chris | 10/10 | 2404 days | 4% |
| Scooper | 10/10 | 2588 days | 3% |
| Zoe | 9/10 | 2618 days | 3% |
| The big German family | 10/10 | 2618 days | 3% |
| Gaudenz Schnell | 10/10 | 2676 days | 3% |
| Tash & Laura | 8/10 | 2677 days | 3% |
| Jgcanada | 10/10 | 2677 days | 3% |
| TP&MM | 9/10 | 2677 days | 3% |
| Niven | 10/10 | 2677 days | 3% |
| Geoff Walker | 10/10 | 2769 days | 3% |
| helen reeve | 9/10 | 2800 days | 3% |
| Edward Lowe | 10/10 | 2800 days | 3% |
| Chelsea | 8/10 | 2830 days | 3% |
| Michael McMahon | 10/10 | 2983 days | 3% |
| Magenta McHalick | 8/10 | 3039 days | 2% |
| Eversons | 9/10 | 3042 days | 2% |
| Alyson Reid | 7/10 | 3056 days | 2% |
| Shira LA | 9/10 | 3073 days | 2% |
| Kimberley Timberlake | 9/10 | 3106 days | 2% |
| Jye Hurrell | 9/10 | 3130 days | 2% |
| Liz Quilty | 5/10 | 3284 days | 1% |
| Julia Kurtz | 9/10 | 3350 days | 2% |
| Dave Rollison | 10/10 | 3378 days | 2% |
| Fabio Flepp | 7/10 | 3385 days | 2% |
| Ian McCaskill | 7/10 | 3397 days | 2% |
| Rima | 9/10 | 3499 days | 1% |
| Kate | 8/10 | 3682 days | 1% |
| John basham | 9/10 | 3714 days | 1% |
| Staffan Johansson | 7/10 | 3755 days | 1% |
| Raul Ellermann | 9/10 | 3764 days | 1% |
| Bianca Biehl | 9/10 | 3780 days | 1% |
| Boris Gospodinov | 8/10 | 3790 days | 1% |
| Eric Beene | 10/10 | 3807 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3895 days | 1% |
| Richard Thompson | 10/10 | 3896 days | 1% |
| Chester Martin | 10/10 | 3941 days | 1% |
| Elka Keijzer | 10/10 | 4048 days | 0% |
| Emily C | 10/10 | 4078 days | 0% |
| Oakley Miller | 10/10 | 4109 days | 0% |
| holidaymad from Solihull | 6/10 | 4137 days | 0% |
| Lieselotte Michels | 7/10 | 4142 days | 0% |
| Bes | 10/10 | 4143 days | 0% |
| Julia Emery | 9/10 | 4154 days | 0% |
| Devan Sheppard | 10/10 | 4197 days | 0% |
| Brita Topp | 8/10 | 4414 days | 1% |
| Christoph Betten | 9/10 | 4453 days | 1% |
| Family Trip | 9/10 | 4475 days | 1% |
| Daniel Garcia Dezgado | 9/10 | 4484 days | 1% |
| Ann Winter | 10/10 | 4493 days | 1% |
| Phillip | 10/10 | 4493 days | 1% |
| Klaus Petersen | 8/10 | 4493 days | 1% |
| Rikke Petersen | 8/10 | 4493 days | 1% |
| Anouck Roudet | 4/10 | 4496 days | 0% |
| Florian Littmann | 3/10 | 4505 days | 0% |
| Celine Darde | 5/10 | 4515 days | 0% |
| Ludovic Denee | 5/10 | 4515 days | 0% |
| Piotr Jurkowski | 6/10 | 4519 days | 1% |
| Evian Bolz | 8/10 | 4532 days | 1% |
| Harel Cliad | 10/10 | 4532 days | 1% |
| Chen Levin | 7/10 | 4532 days | 1% |
| nimrod yaron | 10/10 | 4533 days | 1% |
| Pioter Jurkowski | 7/10 | 4534 days | 1% |
| mr burns | 9/10 | 4534 days | 1% |
| Aitnan Melman | 8/10 | 4536 days | 1% |
| Reinhard Boettcher | 10/10 | 4540 days | 1% |
| Angelika Bottcher | 10/10 | 4540 days | 1% |
| Helene & Peter | 8/10 | 4595 days | 1% |
| FlyingKiwiGirl | 8/10 | 4809 days | 1% |
| Iban Dupont | 9/10 | 4823 days | 1% |
| Emily Sweetman | 6/10 | 4840 days | 1% |
| Maxime | 8/10 | 4852 days | 1% |
| Christoph Mueller | 6/10 | 4862 days | 1% |
| William Notcutt | 6/10 | 4899 days | 1% |
| Joroen Borkert | 8/10 | 4917 days | 1% |
| Wouter Trumpie | 6/10 | 4919 days | 1% |
| tanyap | 9/10 | 4930 days | 1% |
| Terry Coles | 10/10 | 4930 days | 1% |
| Gary Brooks | 9/10 | 4930 days | 1% |
| Alexander Klein | 9/10 | 4934 days | 1% |
| Doan | 10/10 | 4935 days | 1% |
| Milena Heinrich | 9/10 | 4936 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4946 days | 1% |
| Melina | 7/10 | 5052 days | 1% |
| yamutt | 8/10 | 5174 days | 1% |
| Peter Hart | 4/10 | 5202 days | 0% |
| Michael Jefferies | 9/10 | 5208 days | 1% |
| Romla | 7/10 | 5212 days | 1% |
| Ronald Veldman | 7/10 | 5212 days | 1% |
| Tom Pratt | 7/10 | 5217 days | 1% |
| Elise Violet | 9/10 | 5218 days | 1% |
| Lepied | 9/10 | 5221 days | 1% |
| Petra | 10/10 | 5229 days | 1% |
| Adam Critchley | 8/10 | 5231 days | 1% |
| Sebastian | 8/10 | 5232 days | 1% |
| Vbeirne | 10/10 | 5265 days | 1% |
| CMJ | 9/10 | 5265 days | 1% |
| S Tucker | 6/10 | 5285 days | 1% |
| Niels Daubjerg | 9/10 | 5297 days | 1% |
| Marc & Pauline | 8/10 | 5302 days | 1% |
| Marek Woznica | 9/10 | 5303 days | 1% |
| Rudy Witt | 9/10 | 5312 days | 1% |
| CatherineStuart | 10/10 | 5326 days | 1% |
| Peter W. | 7/10 | 5326 days | 1% |
| Tina | 10/10 | 5326 days | 1% |
| English_Campers | 8/10 | 5540 days | 1% |
| Jon_and_Family | 8/10 | 5540 days | 1% |
| Andreas Blessing | 8/10 | 5551 days | 1% |
| Boehmer | 9/10 | 5555 days | 1% |
| Wheeler | 9/10 | 5560 days | 1% |
| Rolf | 7/10 | 5562 days | 1% |
| Dirk Van Den Berg | 10/10 | 5565 days | 1% |
| Katy Bourne | 9/10 | 5565 days | 1% |
| Kees Stigter | 8/10 | 5567 days | 1% |
| Birgette Weiner | 9/10 | 5585 days | 1% |
| Tobias Torax | 10/10 | 5586 days | 1% |
| Alexandra | 10/10 | 5588 days | 1% |
| Theo Dykhuizen | 8/10 | 5594 days | 1% |
| de Vries | 10/10 | 5597 days | 1% |
| Euros | 10/10 | 5661 days | 1% |
| julialee272 | 10/10 | 5783 days | 1% |
| astridaus | 8/10 | 5905 days | 1% |
| Katharina | 10/10 | 5939 days | 1% |
| David Milner | 9/10 | 5942 days | 1% |
| Annemiek and Rianne | 9/10 | 5977 days | 1% |
| Numun | 8/10 | 5995 days | 1% |
| warrenp | 10/10 | 6011 days | 1% |
| Lynn Maguire | 10/10 | 6012 days | 1% |
| jamesg | 10/10 | 6024 days | 1% |
| Roman Hauri | 10/10 | 6038 days | 1% |
| Jessica Clarisse | 9/10 | 6038 days | 1% |
| Kazmeister | 9/10 | 6056 days | 1% |
| AndrewF78 | 10/10 | 6306 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.45% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 106 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.42% |
| 198 | -2.43% |
| 199 | -2.44% |
| 200 | -2.45% |
| 201 | -2.46% |
| 202 | -2.48% |
| 203 | -2.49% |
| … | … |
Balancing Adjustment
0.88% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.