Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.49%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 162 days | 100% |
| Christopher | 10/10 | 496 days | 87% |
| Bree | 10/10 | 496 days | 87% |
| DA - USA | 10/10 | 588 days | 81% |
| Andy,Tina & Fur babys | 10/10 | 588 days | 81% |
| Frank | 6/10 | 649 days | 66% |
| Mark | 7/10 | 680 days | 70% |
| Alex Towler | 10/10 | 680 days | 75% |
| Fabienne | 10/10 | 680 days | 75% |
| Rya | 10/10 | 709 days | 72% |
| Elke | 10/10 | 771 days | 67% |
| DJ | 10/10 | 832 days | 61% |
| Lini | 10/10 | 832 days | 61% |
| Marg Dale | 9/10 | 924 days | 52% |
| Felicity Nicolson | 9/10 | 985 days | 45% |
| Christa | 10/10 | 985 days | 46% |
| Arie | 9/10 | 1074 days | 37% |
| Anna Tatje | 8/10 | 1105 days | 34% |
| Johan | 9/10 | 1197 days | 28% |
| Sarah | 10/10 | 1197 days | 28% |
| Robo | 8/10 | 1988 days | 5% |
| Ines | 6/10 | 2170 days | 4% |
| Kenny | 8/10 | 2232 days | 4% |
| Chris | 10/10 | 2262 days | 4% |
| Scooper | 10/10 | 2446 days | 4% |
| Zoe | 9/10 | 2476 days | 4% |
| The big German family | 10/10 | 2476 days | 4% |
| Gaudenz Schnell | 10/10 | 2535 days | 4% |
| Tash & Laura | 8/10 | 2535 days | 4% |
| Jgcanada | 10/10 | 2535 days | 4% |
| TP&MM | 9/10 | 2535 days | 4% |
| Niven | 10/10 | 2535 days | 4% |
| Geoff Walker | 10/10 | 2627 days | 3% |
| helen reeve | 9/10 | 2658 days | 3% |
| Edward Lowe | 10/10 | 2658 days | 3% |
| Chelsea | 8/10 | 2688 days | 3% |
| Michael McMahon | 10/10 | 2841 days | 3% |
| Magenta McHalick | 8/10 | 2897 days | 3% |
| Eversons | 9/10 | 2900 days | 3% |
| Alyson Reid | 7/10 | 2914 days | 3% |
| Shira LA | 9/10 | 2931 days | 3% |
| Kimberley Timberlake | 9/10 | 2964 days | 3% |
| Jye Hurrell | 9/10 | 2988 days | 3% |
| Liz Quilty | 5/10 | 3142 days | 2% |
| Julia Kurtz | 9/10 | 3208 days | 2% |
| Dave Rollison | 10/10 | 3237 days | 2% |
| Fabio Flepp | 7/10 | 3243 days | 2% |
| Ian McCaskill | 7/10 | 3255 days | 2% |
| Rima | 9/10 | 3357 days | 2% |
| Kate | 8/10 | 3540 days | 2% |
| John basham | 9/10 | 3572 days | 2% |
| Staffan Johansson | 7/10 | 3613 days | 1% |
| Raul Ellermann | 9/10 | 3622 days | 1% |
| Bianca Biehl | 9/10 | 3638 days | 1% |
| Boris Gospodinov | 8/10 | 3648 days | 1% |
| Eric Beene | 10/10 | 3665 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3754 days | 1% |
| Richard Thompson | 10/10 | 3754 days | 1% |
| Chester Martin | 10/10 | 3799 days | 1% |
| Elka Keijzer | 10/10 | 3907 days | 1% |
| Emily C | 10/10 | 3937 days | 1% |
| Oakley Miller | 10/10 | 3968 days | 1% |
| holidaymad from Solihull | 6/10 | 3996 days | 1% |
| Lieselotte Michels | 7/10 | 4000 days | 1% |
| Bes | 10/10 | 4001 days | 1% |
| Julia Emery | 9/10 | 4012 days | 1% |
| Devan Sheppard | 10/10 | 4055 days | 1% |
| Brita Topp | 8/10 | 4272 days | 0% |
| Christoph Betten | 9/10 | 4311 days | 0% |
| Family Trip | 9/10 | 4333 days | 0% |
| Daniel Garcia Dezgado | 9/10 | 4342 days | 0% |
| Ann Winter | 10/10 | 4351 days | 0% |
| Phillip | 10/10 | 4351 days | 0% |
| Klaus Petersen | 8/10 | 4351 days | 0% |
| Rikke Petersen | 8/10 | 4351 days | 0% |
| Anouck Roudet | 4/10 | 4354 days | 0% |
| Florian Littmann | 3/10 | 4363 days | 0% |
| Celine Darde | 5/10 | 4373 days | 0% |
| Ludovic Denee | 5/10 | 4373 days | 0% |
| Piotr Jurkowski | 6/10 | 4377 days | 0% |
| Evian Bolz | 8/10 | 4390 days | 1% |
| Harel Cliad | 10/10 | 4390 days | 1% |
| Chen Levin | 7/10 | 4390 days | 1% |
| nimrod yaron | 10/10 | 4391 days | 1% |
| Pioter Jurkowski | 7/10 | 4392 days | 1% |
| mr burns | 9/10 | 4392 days | 1% |
| Aitnan Melman | 8/10 | 4394 days | 1% |
| Reinhard Boettcher | 10/10 | 4398 days | 1% |
| Angelika Bottcher | 10/10 | 4398 days | 1% |
| Helene & Peter | 8/10 | 4453 days | 1% |
| FlyingKiwiGirl | 8/10 | 4667 days | 1% |
| Iban Dupont | 9/10 | 4681 days | 1% |
| Emily Sweetman | 6/10 | 4698 days | 1% |
| Maxime | 8/10 | 4710 days | 1% |
| Christoph Mueller | 6/10 | 4720 days | 1% |
| William Notcutt | 6/10 | 4757 days | 1% |
| Joroen Borkert | 8/10 | 4775 days | 1% |
| Wouter Trumpie | 6/10 | 4777 days | 1% |
| tanyap | 9/10 | 4788 days | 1% |
| Terry Coles | 10/10 | 4788 days | 1% |
| Gary Brooks | 9/10 | 4788 days | 1% |
| Alexander Klein | 9/10 | 4792 days | 1% |
| Doan | 10/10 | 4793 days | 1% |
| Milena Heinrich | 9/10 | 4794 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4804 days | 1% |
| Melina | 7/10 | 4910 days | 1% |
| yamutt | 8/10 | 5032 days | 1% |
| Peter Hart | 4/10 | 5060 days | 1% |
| Michael Jefferies | 9/10 | 5066 days | 1% |
| Romla | 7/10 | 5070 days | 1% |
| Ronald Veldman | 7/10 | 5070 days | 1% |
| Tom Pratt | 7/10 | 5075 days | 1% |
| Elise Violet | 9/10 | 5076 days | 1% |
| Lepied | 9/10 | 5079 days | 1% |
| Petra | 10/10 | 5087 days | 1% |
| Adam Critchley | 8/10 | 5089 days | 1% |
| Sebastian | 8/10 | 5090 days | 1% |
| Vbeirne | 10/10 | 5123 days | 1% |
| CMJ | 9/10 | 5123 days | 1% |
| S Tucker | 6/10 | 5143 days | 1% |
| Niels Daubjerg | 9/10 | 5155 days | 1% |
| Marc & Pauline | 8/10 | 5160 days | 1% |
| Marek Woznica | 9/10 | 5161 days | 1% |
| Rudy Witt | 9/10 | 5170 days | 1% |
| CatherineStuart | 10/10 | 5184 days | 1% |
| Peter W. | 7/10 | 5184 days | 1% |
| Tina | 10/10 | 5184 days | 1% |
| English_Campers | 8/10 | 5398 days | 1% |
| Jon_and_Family | 8/10 | 5398 days | 1% |
| Andreas Blessing | 8/10 | 5409 days | 1% |
| Boehmer | 9/10 | 5413 days | 1% |
| Wheeler | 9/10 | 5418 days | 1% |
| Rolf | 7/10 | 5420 days | 1% |
| Dirk Van Den Berg | 10/10 | 5423 days | 1% |
| Katy Bourne | 9/10 | 5423 days | 1% |
| Kees Stigter | 8/10 | 5425 days | 1% |
| Birgette Weiner | 9/10 | 5443 days | 1% |
| Tobias Torax | 10/10 | 5444 days | 1% |
| Alexandra | 10/10 | 5446 days | 1% |
| Theo Dykhuizen | 8/10 | 5452 days | 1% |
| de Vries | 10/10 | 5455 days | 1% |
| Euros | 10/10 | 5519 days | 1% |
| julialee272 | 10/10 | 5641 days | 1% |
| astridaus | 8/10 | 5763 days | 1% |
| Katharina | 10/10 | 5797 days | 1% |
| David Milner | 9/10 | 5800 days | 1% |
| Annemiek and Rianne | 9/10 | 5835 days | 1% |
| Numun | 8/10 | 5853 days | 1% |
| warrenp | 10/10 | 5869 days | 1% |
| Lynn Maguire | 10/10 | 5870 days | 1% |
| jamesg | 10/10 | 5882 days | 1% |
| Roman Hauri | 10/10 | 5896 days | 1% |
| Jessica Clarisse | 9/10 | 5896 days | 1% |
| Kazmeister | 9/10 | 5914 days | 1% |
| AndrewF78 | 10/10 | 6164 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.74% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 135 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 132 | -2.68% |
| 133 | -2.70% |
| 134 | -2.72% |
| 135 | -2.74% |
| 136 | -2.76% |
| 137 | -2.78% |
| 138 | -2.80% |
| … | … |
Balancing Adjustment
0.90% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.