Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 384 days | 100% |
| Christopher | 10/10 | 718 days | 77% |
| Bree | 10/10 | 718 days | 77% |
| DA - USA | 10/10 | 810 days | 68% |
| Andy,Tina & Fur babys | 10/10 | 810 days | 68% |
| Frank | 6/10 | 871 days | 53% |
| Mark | 7/10 | 902 days | 54% |
| Alex Towler | 10/10 | 902 days | 58% |
| Fabienne | 10/10 | 902 days | 58% |
| Rya | 10/10 | 931 days | 55% |
| Elke | 10/10 | 993 days | 48% |
| DJ | 10/10 | 1054 days | 42% |
| Lini | 10/10 | 1054 days | 42% |
| Marg Dale | 9/10 | 1146 days | 34% |
| Felicity Nicolson | 9/10 | 1207 days | 29% |
| Christa | 10/10 | 1207 days | 29% |
| Arie | 9/10 | 1296 days | 22% |
| Anna Tatje | 8/10 | 1327 days | 20% |
| Johan | 9/10 | 1419 days | 15% |
| Sarah | 10/10 | 1419 days | 16% |
| Robo | 8/10 | 2210 days | 4% |
| Ines | 6/10 | 2392 days | 3% |
| Kenny | 8/10 | 2454 days | 4% |
| Chris | 10/10 | 2484 days | 4% |
| Scooper | 10/10 | 2668 days | 3% |
| Zoe | 9/10 | 2698 days | 3% |
| The big German family | 10/10 | 2698 days | 3% |
| Gaudenz Schnell | 10/10 | 2756 days | 3% |
| Tash & Laura | 8/10 | 2757 days | 3% |
| Jgcanada | 10/10 | 2757 days | 3% |
| TP&MM | 9/10 | 2757 days | 3% |
| Niven | 10/10 | 2757 days | 3% |
| Geoff Walker | 10/10 | 2849 days | 3% |
| helen reeve | 9/10 | 2880 days | 3% |
| Edward Lowe | 10/10 | 2880 days | 3% |
| Chelsea | 8/10 | 2910 days | 3% |
| Michael McMahon | 10/10 | 3063 days | 3% |
| Magenta McHalick | 8/10 | 3119 days | 2% |
| Eversons | 9/10 | 3122 days | 2% |
| Alyson Reid | 7/10 | 3136 days | 2% |
| Shira LA | 9/10 | 3153 days | 2% |
| Kimberley Timberlake | 9/10 | 3186 days | 2% |
| Jye Hurrell | 9/10 | 3210 days | 2% |
| Liz Quilty | 5/10 | 3364 days | 1% |
| Julia Kurtz | 9/10 | 3430 days | 2% |
| Dave Rollison | 10/10 | 3458 days | 2% |
| Fabio Flepp | 7/10 | 3465 days | 2% |
| Ian McCaskill | 7/10 | 3477 days | 2% |
| Rima | 9/10 | 3579 days | 1% |
| Kate | 8/10 | 3762 days | 1% |
| John basham | 9/10 | 3794 days | 1% |
| Staffan Johansson | 7/10 | 3835 days | 1% |
| Raul Ellermann | 9/10 | 3844 days | 1% |
| Bianca Biehl | 9/10 | 3860 days | 1% |
| Boris Gospodinov | 8/10 | 3870 days | 1% |
| Eric Beene | 10/10 | 3887 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3975 days | 1% |
| Richard Thompson | 10/10 | 3976 days | 1% |
| Chester Martin | 10/10 | 4021 days | 1% |
| Elka Keijzer | 10/10 | 4128 days | 0% |
| Emily C | 10/10 | 4158 days | 0% |
| Oakley Miller | 10/10 | 4189 days | 0% |
| holidaymad from Solihull | 6/10 | 4217 days | 0% |
| Lieselotte Michels | 7/10 | 4222 days | 0% |
| Bes | 10/10 | 4223 days | 0% |
| Julia Emery | 9/10 | 4234 days | 0% |
| Devan Sheppard | 10/10 | 4277 days | 0% |
| Brita Topp | 8/10 | 4494 days | 1% |
| Christoph Betten | 9/10 | 4533 days | 1% |
| Family Trip | 9/10 | 4555 days | 1% |
| Daniel Garcia Dezgado | 9/10 | 4564 days | 1% |
| Ann Winter | 10/10 | 4573 days | 1% |
| Phillip | 10/10 | 4573 days | 1% |
| Klaus Petersen | 8/10 | 4573 days | 1% |
| Rikke Petersen | 8/10 | 4573 days | 1% |
| Anouck Roudet | 4/10 | 4576 days | 0% |
| Florian Littmann | 3/10 | 4585 days | 0% |
| Celine Darde | 5/10 | 4595 days | 1% |
| Ludovic Denee | 5/10 | 4595 days | 1% |
| Piotr Jurkowski | 6/10 | 4599 days | 1% |
| Evian Bolz | 8/10 | 4612 days | 1% |
| Harel Cliad | 10/10 | 4612 days | 1% |
| Chen Levin | 7/10 | 4612 days | 1% |
| nimrod yaron | 10/10 | 4613 days | 1% |
| Pioter Jurkowski | 7/10 | 4614 days | 1% |
| mr burns | 9/10 | 4614 days | 1% |
| Aitnan Melman | 8/10 | 4616 days | 1% |
| Reinhard Boettcher | 10/10 | 4620 days | 1% |
| Angelika Bottcher | 10/10 | 4620 days | 1% |
| Helene & Peter | 8/10 | 4675 days | 1% |
| FlyingKiwiGirl | 8/10 | 4889 days | 1% |
| Iban Dupont | 9/10 | 4903 days | 1% |
| Emily Sweetman | 6/10 | 4920 days | 1% |
| Maxime | 8/10 | 4932 days | 1% |
| Christoph Mueller | 6/10 | 4942 days | 1% |
| William Notcutt | 6/10 | 4979 days | 1% |
| Joroen Borkert | 8/10 | 4997 days | 1% |
| Wouter Trumpie | 6/10 | 4999 days | 1% |
| tanyap | 9/10 | 5010 days | 1% |
| Terry Coles | 10/10 | 5010 days | 1% |
| Gary Brooks | 9/10 | 5010 days | 1% |
| Alexander Klein | 9/10 | 5014 days | 1% |
| Doan | 10/10 | 5015 days | 1% |
| Milena Heinrich | 9/10 | 5016 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 5026 days | 1% |
| Melina | 7/10 | 5132 days | 1% |
| yamutt | 8/10 | 5254 days | 1% |
| Peter Hart | 4/10 | 5282 days | 0% |
| Michael Jefferies | 9/10 | 5288 days | 1% |
| Romla | 7/10 | 5292 days | 1% |
| Ronald Veldman | 7/10 | 5292 days | 1% |
| Tom Pratt | 7/10 | 5297 days | 1% |
| Elise Violet | 9/10 | 5298 days | 1% |
| Lepied | 9/10 | 5301 days | 1% |
| Petra | 10/10 | 5309 days | 1% |
| Adam Critchley | 8/10 | 5311 days | 1% |
| Sebastian | 8/10 | 5312 days | 1% |
| Vbeirne | 10/10 | 5345 days | 1% |
| CMJ | 9/10 | 5345 days | 1% |
| S Tucker | 6/10 | 5365 days | 1% |
| Niels Daubjerg | 9/10 | 5377 days | 1% |
| Marc & Pauline | 8/10 | 5382 days | 1% |
| Marek Woznica | 9/10 | 5383 days | 1% |
| Rudy Witt | 9/10 | 5392 days | 1% |
| CatherineStuart | 10/10 | 5406 days | 1% |
| Peter W. | 7/10 | 5406 days | 1% |
| Tina | 10/10 | 5406 days | 1% |
| English_Campers | 8/10 | 5620 days | 1% |
| Jon_and_Family | 8/10 | 5620 days | 1% |
| Andreas Blessing | 8/10 | 5631 days | 1% |
| Boehmer | 9/10 | 5635 days | 1% |
| Wheeler | 9/10 | 5640 days | 1% |
| Rolf | 7/10 | 5642 days | 1% |
| Dirk Van Den Berg | 10/10 | 5645 days | 1% |
| Katy Bourne | 9/10 | 5645 days | 1% |
| Kees Stigter | 8/10 | 5647 days | 1% |
| Birgette Weiner | 9/10 | 5665 days | 1% |
| Tobias Torax | 10/10 | 5666 days | 1% |
| Alexandra | 10/10 | 5668 days | 1% |
| Theo Dykhuizen | 8/10 | 5674 days | 1% |
| de Vries | 10/10 | 5677 days | 1% |
| Euros | 10/10 | 5741 days | 1% |
| julialee272 | 10/10 | 5863 days | 1% |
| astridaus | 8/10 | 5985 days | 1% |
| Katharina | 10/10 | 6019 days | 1% |
| David Milner | 9/10 | 6022 days | 1% |
| Annemiek and Rianne | 9/10 | 6057 days | 1% |
| Numun | 8/10 | 6075 days | 1% |
| warrenp | 10/10 | 6091 days | 1% |
| Lynn Maguire | 10/10 | 6092 days | 1% |
| jamesg | 10/10 | 6104 days | 1% |
| Roman Hauri | 10/10 | 6118 days | 1% |
| Jessica Clarisse | 9/10 | 6118 days | 1% |
| Kazmeister | 9/10 | 6136 days | 1% |
| AndrewF78 | 10/10 | 6386 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.38% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 109 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.34% |
| 198 | -2.36% |
| 199 | -2.37% |
| 200 | -2.38% |
| 201 | -2.39% |
| 202 | -2.40% |
| 203 | -2.42% |
| … | … |
Balancing Adjustment
0.87% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.