Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 444 days | 100% |
| Christopher | 10/10 | 778 days | 74% |
| Bree | 10/10 | 778 days | 74% |
| DA - USA | 10/10 | 870 days | 64% |
| Andy,Tina & Fur babys | 10/10 | 870 days | 64% |
| Frank | 6/10 | 931 days | 49% |
| Mark | 7/10 | 962 days | 50% |
| Alex Towler | 10/10 | 962 days | 53% |
| Fabienne | 10/10 | 962 days | 53% |
| Rya | 10/10 | 991 days | 50% |
| Elke | 10/10 | 1053 days | 44% |
| DJ | 10/10 | 1114 days | 38% |
| Lini | 10/10 | 1114 days | 38% |
| Marg Dale | 9/10 | 1206 days | 30% |
| Felicity Nicolson | 9/10 | 1267 days | 25% |
| Christa | 10/10 | 1267 days | 26% |
| Arie | 9/10 | 1356 days | 19% |
| Anna Tatje | 8/10 | 1387 days | 18% |
| Johan | 9/10 | 1479 days | 13% |
| Sarah | 10/10 | 1479 days | 13% |
| Robo | 8/10 | 2270 days | 4% |
| Ines | 6/10 | 2452 days | 4% |
| Kenny | 8/10 | 2514 days | 4% |
| Chris | 10/10 | 2544 days | 4% |
| Scooper | 10/10 | 2728 days | 4% |
| Zoe | 9/10 | 2758 days | 3% |
| The big German family | 10/10 | 2758 days | 3% |
| Gaudenz Schnell | 10/10 | 2816 days | 3% |
| Tash & Laura | 8/10 | 2817 days | 3% |
| Jgcanada | 10/10 | 2817 days | 3% |
| TP&MM | 9/10 | 2817 days | 3% |
| Niven | 10/10 | 2817 days | 3% |
| Geoff Walker | 10/10 | 2909 days | 3% |
| helen reeve | 9/10 | 2940 days | 3% |
| Edward Lowe | 10/10 | 2940 days | 3% |
| Chelsea | 8/10 | 2970 days | 3% |
| Michael McMahon | 10/10 | 3123 days | 3% |
| Magenta McHalick | 8/10 | 3179 days | 3% |
| Eversons | 9/10 | 3182 days | 3% |
| Alyson Reid | 7/10 | 3196 days | 2% |
| Shira LA | 9/10 | 3213 days | 2% |
| Kimberley Timberlake | 9/10 | 3246 days | 2% |
| Jye Hurrell | 9/10 | 3270 days | 2% |
| Liz Quilty | 5/10 | 3424 days | 2% |
| Julia Kurtz | 9/10 | 3490 days | 2% |
| Dave Rollison | 10/10 | 3518 days | 2% |
| Fabio Flepp | 7/10 | 3525 days | 2% |
| Ian McCaskill | 7/10 | 3537 days | 2% |
| Rima | 9/10 | 3639 days | 2% |
| Kate | 8/10 | 3822 days | 1% |
| John basham | 9/10 | 3854 days | 1% |
| Staffan Johansson | 7/10 | 3895 days | 1% |
| Raul Ellermann | 9/10 | 3904 days | 1% |
| Bianca Biehl | 9/10 | 3920 days | 1% |
| Boris Gospodinov | 8/10 | 3930 days | 1% |
| Eric Beene | 10/10 | 3947 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 4035 days | 1% |
| Richard Thompson | 10/10 | 4036 days | 1% |
| Chester Martin | 10/10 | 4081 days | 1% |
| Elka Keijzer | 10/10 | 4188 days | 0% |
| Emily C | 10/10 | 4218 days | 0% |
| Oakley Miller | 10/10 | 4249 days | 0% |
| holidaymad from Solihull | 6/10 | 4277 days | 0% |
| Lieselotte Michels | 7/10 | 4282 days | 0% |
| Bes | 10/10 | 4283 days | 0% |
| Julia Emery | 9/10 | 4294 days | 0% |
| Devan Sheppard | 10/10 | 4337 days | 0% |
| Brita Topp | 8/10 | 4554 days | 1% |
| Christoph Betten | 9/10 | 4593 days | 1% |
| Family Trip | 9/10 | 4615 days | 1% |
| Daniel Garcia Dezgado | 9/10 | 4624 days | 1% |
| Ann Winter | 10/10 | 4633 days | 1% |
| Phillip | 10/10 | 4633 days | 1% |
| Klaus Petersen | 8/10 | 4633 days | 1% |
| Rikke Petersen | 8/10 | 4633 days | 1% |
| Anouck Roudet | 4/10 | 4636 days | 1% |
| Florian Littmann | 3/10 | 4645 days | 1% |
| Celine Darde | 5/10 | 4655 days | 1% |
| Ludovic Denee | 5/10 | 4655 days | 1% |
| Piotr Jurkowski | 6/10 | 4659 days | 1% |
| Evian Bolz | 8/10 | 4672 days | 1% |
| Harel Cliad | 10/10 | 4672 days | 1% |
| Chen Levin | 7/10 | 4672 days | 1% |
| nimrod yaron | 10/10 | 4673 days | 1% |
| Pioter Jurkowski | 7/10 | 4674 days | 1% |
| mr burns | 9/10 | 4674 days | 1% |
| Aitnan Melman | 8/10 | 4676 days | 1% |
| Reinhard Boettcher | 10/10 | 4680 days | 1% |
| Angelika Bottcher | 10/10 | 4680 days | 1% |
| Helene & Peter | 8/10 | 4735 days | 1% |
| FlyingKiwiGirl | 8/10 | 4949 days | 1% |
| Iban Dupont | 9/10 | 4963 days | 1% |
| Emily Sweetman | 6/10 | 4980 days | 1% |
| Maxime | 8/10 | 4992 days | 1% |
| Christoph Mueller | 6/10 | 5002 days | 1% |
| William Notcutt | 6/10 | 5039 days | 1% |
| Joroen Borkert | 8/10 | 5057 days | 1% |
| Wouter Trumpie | 6/10 | 5059 days | 1% |
| tanyap | 9/10 | 5070 days | 1% |
| Terry Coles | 10/10 | 5070 days | 1% |
| Gary Brooks | 9/10 | 5070 days | 1% |
| Alexander Klein | 9/10 | 5074 days | 1% |
| Doan | 10/10 | 5075 days | 1% |
| Milena Heinrich | 9/10 | 5076 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 5086 days | 1% |
| Melina | 7/10 | 5192 days | 1% |
| yamutt | 8/10 | 5314 days | 1% |
| Peter Hart | 4/10 | 5342 days | 1% |
| Michael Jefferies | 9/10 | 5348 days | 1% |
| Romla | 7/10 | 5352 days | 1% |
| Ronald Veldman | 7/10 | 5352 days | 1% |
| Tom Pratt | 7/10 | 5357 days | 1% |
| Elise Violet | 9/10 | 5358 days | 1% |
| Lepied | 9/10 | 5361 days | 1% |
| Petra | 10/10 | 5369 days | 1% |
| Adam Critchley | 8/10 | 5371 days | 1% |
| Sebastian | 8/10 | 5372 days | 1% |
| Vbeirne | 10/10 | 5405 days | 1% |
| CMJ | 9/10 | 5405 days | 1% |
| S Tucker | 6/10 | 5425 days | 1% |
| Niels Daubjerg | 9/10 | 5437 days | 1% |
| Marc & Pauline | 8/10 | 5442 days | 1% |
| Marek Woznica | 9/10 | 5443 days | 1% |
| Rudy Witt | 9/10 | 5452 days | 1% |
| CatherineStuart | 10/10 | 5466 days | 1% |
| Peter W. | 7/10 | 5466 days | 1% |
| Tina | 10/10 | 5466 days | 1% |
| English_Campers | 8/10 | 5680 days | 1% |
| Jon_and_Family | 8/10 | 5680 days | 1% |
| Andreas Blessing | 8/10 | 5691 days | 1% |
| Boehmer | 9/10 | 5695 days | 1% |
| Wheeler | 9/10 | 5700 days | 1% |
| Rolf | 7/10 | 5702 days | 1% |
| Dirk Van Den Berg | 10/10 | 5705 days | 1% |
| Katy Bourne | 9/10 | 5705 days | 1% |
| Kees Stigter | 8/10 | 5707 days | 1% |
| Birgette Weiner | 9/10 | 5725 days | 1% |
| Tobias Torax | 10/10 | 5726 days | 1% |
| Alexandra | 10/10 | 5728 days | 1% |
| Theo Dykhuizen | 8/10 | 5734 days | 1% |
| de Vries | 10/10 | 5737 days | 1% |
| Euros | 10/10 | 5801 days | 1% |
| julialee272 | 10/10 | 5923 days | 1% |
| astridaus | 8/10 | 6045 days | 1% |
| Katharina | 10/10 | 6079 days | 1% |
| David Milner | 9/10 | 6082 days | 1% |
| Annemiek and Rianne | 9/10 | 6117 days | 1% |
| Numun | 8/10 | 6135 days | 1% |
| warrenp | 10/10 | 6151 days | 1% |
| Lynn Maguire | 10/10 | 6152 days | 1% |
| jamesg | 10/10 | 6164 days | 1% |
| Roman Hauri | 10/10 | 6178 days | 1% |
| Jessica Clarisse | 9/10 | 6178 days | 1% |
| Kazmeister | 9/10 | 6196 days | 1% |
| AndrewF78 | 10/10 | 6446 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.64% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.59% |
| 198 | -3.60% |
| 199 | -3.62% |
| 200 | -3.64% |
| 201 | -3.66% |
| 202 | -3.68% |
| 203 | -3.70% |
| … | … |
Balancing Adjustment
1.04% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.