G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 438 days | 100% |
| Christopher | 10/10 | 772 days | 74% |
| Bree | 10/10 | 772 days | 74% |
| DA - USA | 10/10 | 864 days | 64% |
| Andy,Tina & Fur babys | 10/10 | 864 days | 64% |
| Frank | 6/10 | 925 days | 49% |
| Mark | 7/10 | 956 days | 50% |
| Alex Towler | 10/10 | 956 days | 54% |
| Fabienne | 10/10 | 956 days | 54% |
| Rya | 10/10 | 985 days | 51% |
| Elke | 10/10 | 1047 days | 44% |
| DJ | 10/10 | 1108 days | 38% |
| Lini | 10/10 | 1108 days | 38% |
| Marg Dale | 9/10 | 1200 days | 30% |
| Felicity Nicolson | 9/10 | 1261 days | 26% |
| Christa | 10/10 | 1261 days | 26% |
| Arie | 9/10 | 1350 days | 20% |
| Anna Tatje | 8/10 | 1381 days | 18% |
| Johan | 9/10 | 1473 days | 13% |
| Sarah | 10/10 | 1473 days | 13% |
| Robo | 8/10 | 2264 days | 4% |
| Ines | 6/10 | 2446 days | 4% |
| Kenny | 8/10 | 2508 days | 4% |
| Chris | 10/10 | 2538 days | 4% |
| Scooper | 10/10 | 2722 days | 4% |
| Zoe | 9/10 | 2752 days | 3% |
| The big German family | 10/10 | 2752 days | 3% |
| Gaudenz Schnell | 10/10 | 2810 days | 3% |
| Tash & Laura | 8/10 | 2811 days | 3% |
| Jgcanada | 10/10 | 2811 days | 3% |
| TP&MM | 9/10 | 2811 days | 3% |
| Niven | 10/10 | 2811 days | 3% |
| Geoff Walker | 10/10 | 2903 days | 3% |
| helen reeve | 9/10 | 2934 days | 3% |
| Edward Lowe | 10/10 | 2934 days | 3% |
| Chelsea | 8/10 | 2964 days | 3% |
| Michael McMahon | 10/10 | 3117 days | 3% |
| Magenta McHalick | 8/10 | 3173 days | 2% |
| Eversons | 9/10 | 3176 days | 3% |
| Alyson Reid | 7/10 | 3190 days | 2% |
| Shira LA | 9/10 | 3207 days | 2% |
| Kimberley Timberlake | 9/10 | 3240 days | 2% |
| Jye Hurrell | 9/10 | 3264 days | 2% |
| Liz Quilty | 5/10 | 3418 days | 2% |
| Julia Kurtz | 9/10 | 3484 days | 2% |
| Dave Rollison | 10/10 | 3512 days | 2% |
| Fabio Flepp | 7/10 | 3519 days | 2% |
| Ian McCaskill | 7/10 | 3531 days | 2% |
| Rima | 9/10 | 3633 days | 2% |
| Kate | 8/10 | 3816 days | 1% |
| John basham | 9/10 | 3848 days | 1% |
| Staffan Johansson | 7/10 | 3889 days | 1% |
| Raul Ellermann | 9/10 | 3898 days | 1% |
| Bianca Biehl | 9/10 | 3914 days | 1% |
| Boris Gospodinov | 8/10 | 3924 days | 1% |
| Eric Beene | 10/10 | 3941 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 4029 days | 1% |
| Richard Thompson | 10/10 | 4030 days | 1% |
| Chester Martin | 10/10 | 4075 days | 1% |
| Elka Keijzer | 10/10 | 4182 days | 0% |
| Emily C | 10/10 | 4212 days | 0% |
| Oakley Miller | 10/10 | 4243 days | 0% |
| holidaymad from Solihull | 6/10 | 4271 days | 0% |
| Lieselotte Michels | 7/10 | 4276 days | 0% |
| Bes | 10/10 | 4277 days | 0% |
| Julia Emery | 9/10 | 4288 days | 0% |
| Devan Sheppard | 10/10 | 4331 days | 0% |
| Brita Topp | 8/10 | 4548 days | 1% |
| Christoph Betten | 9/10 | 4587 days | 1% |
| Family Trip | 9/10 | 4609 days | 1% |
| Daniel Garcia Dezgado | 9/10 | 4618 days | 1% |
| Ann Winter | 10/10 | 4627 days | 1% |
| Phillip | 10/10 | 4627 days | 1% |
| Klaus Petersen | 8/10 | 4627 days | 1% |
| Rikke Petersen | 8/10 | 4627 days | 1% |
| Anouck Roudet | 4/10 | 4630 days | 1% |
| Florian Littmann | 3/10 | 4639 days | 1% |
| Celine Darde | 5/10 | 4649 days | 1% |
| Ludovic Denee | 5/10 | 4649 days | 1% |
| Piotr Jurkowski | 6/10 | 4653 days | 1% |
| Evian Bolz | 8/10 | 4666 days | 1% |
| Harel Cliad | 10/10 | 4666 days | 1% |
| Chen Levin | 7/10 | 4666 days | 1% |
| nimrod yaron | 10/10 | 4667 days | 1% |
| Pioter Jurkowski | 7/10 | 4668 days | 1% |
| mr burns | 9/10 | 4668 days | 1% |
| Aitnan Melman | 8/10 | 4670 days | 1% |
| Reinhard Boettcher | 10/10 | 4674 days | 1% |
| Angelika Bottcher | 10/10 | 4674 days | 1% |
| Helene & Peter | 8/10 | 4729 days | 1% |
| FlyingKiwiGirl | 8/10 | 4943 days | 1% |
| Iban Dupont | 9/10 | 4957 days | 1% |
| Emily Sweetman | 6/10 | 4974 days | 1% |
| Maxime | 8/10 | 4986 days | 1% |
| Christoph Mueller | 6/10 | 4996 days | 1% |
| William Notcutt | 6/10 | 5033 days | 1% |
| Joroen Borkert | 8/10 | 5051 days | 1% |
| Wouter Trumpie | 6/10 | 5053 days | 1% |
| tanyap | 9/10 | 5064 days | 1% |
| Terry Coles | 10/10 | 5064 days | 1% |
| Gary Brooks | 9/10 | 5064 days | 1% |
| Alexander Klein | 9/10 | 5068 days | 1% |
| Doan | 10/10 | 5069 days | 1% |
| Milena Heinrich | 9/10 | 5070 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 5080 days | 1% |
| Melina | 7/10 | 5186 days | 1% |
| yamutt | 8/10 | 5308 days | 1% |
| Peter Hart | 4/10 | 5336 days | 1% |
| Michael Jefferies | 9/10 | 5342 days | 1% |
| Romla | 7/10 | 5346 days | 1% |
| Ronald Veldman | 7/10 | 5346 days | 1% |
| Tom Pratt | 7/10 | 5351 days | 1% |
| Elise Violet | 9/10 | 5352 days | 1% |
| Lepied | 9/10 | 5355 days | 1% |
| Petra | 10/10 | 5363 days | 1% |
| Adam Critchley | 8/10 | 5365 days | 1% |
| Sebastian | 8/10 | 5366 days | 1% |
| Vbeirne | 10/10 | 5399 days | 1% |
| CMJ | 9/10 | 5399 days | 1% |
| S Tucker | 6/10 | 5419 days | 1% |
| Niels Daubjerg | 9/10 | 5431 days | 1% |
| Marc & Pauline | 8/10 | 5436 days | 1% |
| Marek Woznica | 9/10 | 5437 days | 1% |
| Rudy Witt | 9/10 | 5446 days | 1% |
| CatherineStuart | 10/10 | 5460 days | 1% |
| Peter W. | 7/10 | 5460 days | 1% |
| Tina | 10/10 | 5460 days | 1% |
| English_Campers | 8/10 | 5674 days | 1% |
| Jon_and_Family | 8/10 | 5674 days | 1% |
| Andreas Blessing | 8/10 | 5685 days | 1% |
| Boehmer | 9/10 | 5689 days | 1% |
| Wheeler | 9/10 | 5694 days | 1% |
| Rolf | 7/10 | 5696 days | 1% |
| Dirk Van Den Berg | 10/10 | 5699 days | 1% |
| Katy Bourne | 9/10 | 5699 days | 1% |
| Kees Stigter | 8/10 | 5701 days | 1% |
| Birgette Weiner | 9/10 | 5719 days | 1% |
| Tobias Torax | 10/10 | 5720 days | 1% |
| Alexandra | 10/10 | 5722 days | 1% |
| Theo Dykhuizen | 8/10 | 5728 days | 1% |
| de Vries | 10/10 | 5731 days | 1% |
| Euros | 10/10 | 5795 days | 1% |
| julialee272 | 10/10 | 5917 days | 1% |
| astridaus | 8/10 | 6039 days | 1% |
| Katharina | 10/10 | 6073 days | 1% |
| David Milner | 9/10 | 6076 days | 1% |
| Annemiek and Rianne | 9/10 | 6111 days | 1% |
| Numun | 8/10 | 6129 days | 1% |
| warrenp | 10/10 | 6145 days | 1% |
| Lynn Maguire | 10/10 | 6146 days | 1% |
| jamesg | 10/10 | 6158 days | 1% |
| Roman Hauri | 10/10 | 6172 days | 1% |
| Jessica Clarisse | 9/10 | 6172 days | 1% |
| Kazmeister | 9/10 | 6190 days | 1% |
| AndrewF78 | 10/10 | 6440 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.53% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.47% |
| 198 | -3.49% |
| 199 | -3.51% |
| 200 | -3.53% |
| 201 | -3.54% |
| 202 | -3.56% |
| 203 | -3.58% |
| … | … |
Balancing Adjustment
1.02% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.