G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.36%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 243 days | 100% |
| Christopher | 10/10 | 577 days | 84% |
| Bree | 10/10 | 577 days | 84% |
| DA - USA | 10/10 | 669 days | 77% |
| Andy,Tina & Fur babys | 10/10 | 669 days | 77% |
| Frank | 6/10 | 730 days | 62% |
| Mark | 7/10 | 761 days | 64% |
| Alex Towler | 10/10 | 761 days | 69% |
| Fabienne | 10/10 | 761 days | 69% |
| Rya | 10/10 | 790 days | 67% |
| Elke | 10/10 | 852 days | 61% |
| DJ | 10/10 | 913 days | 54% |
| Lini | 10/10 | 913 days | 54% |
| Marg Dale | 9/10 | 1005 days | 44% |
| Felicity Nicolson | 9/10 | 1066 days | 39% |
| Christa | 10/10 | 1066 days | 39% |
| Arie | 9/10 | 1155 days | 31% |
| Anna Tatje | 8/10 | 1186 days | 29% |
| Johan | 9/10 | 1278 days | 23% |
| Sarah | 10/10 | 1278 days | 23% |
| Robo | 8/10 | 2069 days | 5% |
| Ines | 6/10 | 2251 days | 4% |
| Kenny | 8/10 | 2313 days | 4% |
| Chris | 10/10 | 2343 days | 4% |
| Scooper | 10/10 | 2527 days | 4% |
| Zoe | 9/10 | 2557 days | 4% |
| The big German family | 10/10 | 2557 days | 4% |
| Gaudenz Schnell | 10/10 | 2615 days | 4% |
| Tash & Laura | 8/10 | 2616 days | 3% |
| Jgcanada | 10/10 | 2616 days | 4% |
| TP&MM | 9/10 | 2616 days | 3% |
| Niven | 10/10 | 2616 days | 4% |
| Geoff Walker | 10/10 | 2708 days | 3% |
| helen reeve | 9/10 | 2739 days | 3% |
| Edward Lowe | 10/10 | 2739 days | 3% |
| Chelsea | 8/10 | 2769 days | 3% |
| Michael McMahon | 10/10 | 2922 days | 3% |
| Magenta McHalick | 8/10 | 2978 days | 3% |
| Eversons | 9/10 | 2981 days | 3% |
| Alyson Reid | 7/10 | 2995 days | 3% |
| Shira LA | 9/10 | 3012 days | 3% |
| Kimberley Timberlake | 9/10 | 3045 days | 3% |
| Jye Hurrell | 9/10 | 3069 days | 3% |
| Liz Quilty | 5/10 | 3223 days | 2% |
| Julia Kurtz | 9/10 | 3289 days | 2% |
| Dave Rollison | 10/10 | 3317 days | 2% |
| Fabio Flepp | 7/10 | 3324 days | 2% |
| Ian McCaskill | 7/10 | 3336 days | 2% |
| Rima | 9/10 | 3438 days | 2% |
| Kate | 8/10 | 3621 days | 1% |
| John basham | 9/10 | 3653 days | 1% |
| Staffan Johansson | 7/10 | 3694 days | 1% |
| Raul Ellermann | 9/10 | 3703 days | 1% |
| Bianca Biehl | 9/10 | 3719 days | 1% |
| Boris Gospodinov | 8/10 | 3729 days | 1% |
| Eric Beene | 10/10 | 3746 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3834 days | 1% |
| Richard Thompson | 10/10 | 3835 days | 1% |
| Chester Martin | 10/10 | 3880 days | 1% |
| Elka Keijzer | 10/10 | 3987 days | 1% |
| Emily C | 10/10 | 4017 days | 1% |
| Oakley Miller | 10/10 | 4048 days | 1% |
| holidaymad from Solihull | 6/10 | 4076 days | 0% |
| Lieselotte Michels | 7/10 | 4081 days | 1% |
| Bes | 10/10 | 4082 days | 1% |
| Julia Emery | 9/10 | 4093 days | 1% |
| Devan Sheppard | 10/10 | 4136 days | 0% |
| Brita Topp | 8/10 | 4353 days | 0% |
| Christoph Betten | 9/10 | 4392 days | 1% |
| Family Trip | 9/10 | 4414 days | 1% |
| Daniel Garcia Dezgado | 9/10 | 4423 days | 1% |
| Ann Winter | 10/10 | 4432 days | 1% |
| Phillip | 10/10 | 4432 days | 1% |
| Klaus Petersen | 8/10 | 4432 days | 1% |
| Rikke Petersen | 8/10 | 4432 days | 1% |
| Anouck Roudet | 4/10 | 4435 days | 1% |
| Florian Littmann | 3/10 | 4444 days | 1% |
| Celine Darde | 5/10 | 4454 days | 1% |
| Ludovic Denee | 5/10 | 4454 days | 1% |
| Piotr Jurkowski | 6/10 | 4458 days | 1% |
| Evian Bolz | 8/10 | 4471 days | 1% |
| Harel Cliad | 10/10 | 4471 days | 1% |
| Chen Levin | 7/10 | 4471 days | 1% |
| nimrod yaron | 10/10 | 4472 days | 1% |
| Pioter Jurkowski | 7/10 | 4473 days | 1% |
| mr burns | 9/10 | 4473 days | 1% |
| Aitnan Melman | 8/10 | 4475 days | 1% |
| Reinhard Boettcher | 10/10 | 4479 days | 1% |
| Angelika Bottcher | 10/10 | 4479 days | 1% |
| Helene & Peter | 8/10 | 4534 days | 1% |
| FlyingKiwiGirl | 8/10 | 4748 days | 1% |
| Iban Dupont | 9/10 | 4762 days | 1% |
| Emily Sweetman | 6/10 | 4779 days | 1% |
| Maxime | 8/10 | 4791 days | 1% |
| Christoph Mueller | 6/10 | 4801 days | 1% |
| William Notcutt | 6/10 | 4838 days | 1% |
| Joroen Borkert | 8/10 | 4856 days | 1% |
| Wouter Trumpie | 6/10 | 4858 days | 1% |
| tanyap | 9/10 | 4869 days | 1% |
| Terry Coles | 10/10 | 4869 days | 1% |
| Gary Brooks | 9/10 | 4869 days | 1% |
| Alexander Klein | 9/10 | 4873 days | 1% |
| Doan | 10/10 | 4874 days | 1% |
| Milena Heinrich | 9/10 | 4875 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4885 days | 1% |
| Melina | 7/10 | 4991 days | 1% |
| yamutt | 8/10 | 5113 days | 1% |
| Peter Hart | 4/10 | 5141 days | 1% |
| Michael Jefferies | 9/10 | 5147 days | 1% |
| Romla | 7/10 | 5151 days | 1% |
| Ronald Veldman | 7/10 | 5151 days | 1% |
| Tom Pratt | 7/10 | 5156 days | 1% |
| Elise Violet | 9/10 | 5157 days | 1% |
| Lepied | 9/10 | 5160 days | 1% |
| Petra | 10/10 | 5168 days | 1% |
| Adam Critchley | 8/10 | 5170 days | 1% |
| Sebastian | 8/10 | 5171 days | 1% |
| Vbeirne | 10/10 | 5204 days | 1% |
| CMJ | 9/10 | 5204 days | 1% |
| S Tucker | 6/10 | 5224 days | 1% |
| Niels Daubjerg | 9/10 | 5236 days | 1% |
| Marc & Pauline | 8/10 | 5241 days | 1% |
| Marek Woznica | 9/10 | 5242 days | 1% |
| Rudy Witt | 9/10 | 5251 days | 1% |
| CatherineStuart | 10/10 | 5265 days | 1% |
| Peter W. | 7/10 | 5265 days | 1% |
| Tina | 10/10 | 5265 days | 1% |
| English_Campers | 8/10 | 5479 days | 1% |
| Jon_and_Family | 8/10 | 5479 days | 1% |
| Andreas Blessing | 8/10 | 5490 days | 1% |
| Boehmer | 9/10 | 5494 days | 1% |
| Wheeler | 9/10 | 5499 days | 1% |
| Rolf | 7/10 | 5501 days | 1% |
| Dirk Van Den Berg | 10/10 | 5504 days | 1% |
| Katy Bourne | 9/10 | 5504 days | 1% |
| Kees Stigter | 8/10 | 5506 days | 1% |
| Birgette Weiner | 9/10 | 5524 days | 1% |
| Tobias Torax | 10/10 | 5525 days | 1% |
| Alexandra | 10/10 | 5527 days | 1% |
| Theo Dykhuizen | 8/10 | 5533 days | 1% |
| de Vries | 10/10 | 5536 days | 1% |
| Euros | 10/10 | 5600 days | 1% |
| julialee272 | 10/10 | 5722 days | 1% |
| astridaus | 8/10 | 5844 days | 1% |
| Katharina | 10/10 | 5878 days | 1% |
| David Milner | 9/10 | 5881 days | 1% |
| Annemiek and Rianne | 9/10 | 5916 days | 1% |
| Numun | 8/10 | 5934 days | 1% |
| warrenp | 10/10 | 5950 days | 1% |
| Lynn Maguire | 10/10 | 5951 days | 1% |
| jamesg | 10/10 | 5963 days | 1% |
| Roman Hauri | 10/10 | 5977 days | 1% |
| Jessica Clarisse | 9/10 | 5977 days | 1% |
| Kazmeister | 9/10 | 5995 days | 1% |
| AndrewF78 | 10/10 | 6245 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.74% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.68% |
| 198 | -3.70% |
| 199 | -3.72% |
| 200 | -3.74% |
| 201 | -3.76% |
| 202 | -3.77% |
| 203 | -3.79% |
| … | … |
Balancing Adjustment
1.05% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.