Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hot Water Beach TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hot Water Beach TOP 10 Holiday Park
Valid Reviews
155 Valid Reviews
The Hot Water Beach TOP 10 Holiday Park experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 55 |
|
35% |
| 9/10 | 41 |
|
26% |
| 8/10 | 29 |
|
19% |
| 7/10 | 15 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 3 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park valid reviews is 86.19% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
31% |
| 9/10 | 20 |
|
28% |
| 8/10 | 14 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 4 |
|
6% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.89% Average
The raw data average (mean) for all the Hot Water Beach TOP 10 Holiday Park face-to-face reviews is 83.89% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.35%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carmen | 10/10 | 309 days | 100% |
| Christopher | 10/10 | 643 days | 81% |
| Bree | 10/10 | 643 days | 81% |
| DA - USA | 10/10 | 735 days | 73% |
| Andy,Tina & Fur babys | 10/10 | 735 days | 73% |
| Frank | 6/10 | 796 days | 58% |
| Mark | 7/10 | 827 days | 60% |
| Alex Towler | 10/10 | 827 days | 64% |
| Fabienne | 10/10 | 827 days | 64% |
| Rya | 10/10 | 856 days | 61% |
| Elke | 10/10 | 918 days | 55% |
| DJ | 10/10 | 979 days | 48% |
| Lini | 10/10 | 979 days | 48% |
| Marg Dale | 9/10 | 1071 days | 39% |
| Felicity Nicolson | 9/10 | 1132 days | 34% |
| Christa | 10/10 | 1132 days | 34% |
| Arie | 9/10 | 1221 days | 27% |
| Anna Tatje | 8/10 | 1252 days | 24% |
| Johan | 9/10 | 1344 days | 19% |
| Sarah | 10/10 | 1344 days | 19% |
| Robo | 8/10 | 2135 days | 4% |
| Ines | 6/10 | 2317 days | 3% |
| Kenny | 8/10 | 2379 days | 4% |
| Chris | 10/10 | 2409 days | 4% |
| Scooper | 10/10 | 2593 days | 3% |
| Zoe | 9/10 | 2623 days | 3% |
| The big German family | 10/10 | 2623 days | 3% |
| Gaudenz Schnell | 10/10 | 2682 days | 3% |
| Tash & Laura | 8/10 | 2682 days | 3% |
| Jgcanada | 10/10 | 2682 days | 3% |
| TP&MM | 9/10 | 2682 days | 3% |
| Niven | 10/10 | 2682 days | 3% |
| Geoff Walker | 10/10 | 2774 days | 3% |
| helen reeve | 9/10 | 2805 days | 3% |
| Edward Lowe | 10/10 | 2805 days | 3% |
| Chelsea | 8/10 | 2835 days | 3% |
| Michael McMahon | 10/10 | 2988 days | 3% |
| Magenta McHalick | 8/10 | 3044 days | 2% |
| Eversons | 9/10 | 3047 days | 2% |
| Alyson Reid | 7/10 | 3061 days | 2% |
| Shira LA | 9/10 | 3078 days | 2% |
| Kimberley Timberlake | 9/10 | 3111 days | 2% |
| Jye Hurrell | 9/10 | 3135 days | 2% |
| Liz Quilty | 5/10 | 3289 days | 1% |
| Julia Kurtz | 9/10 | 3355 days | 2% |
| Dave Rollison | 10/10 | 3384 days | 2% |
| Fabio Flepp | 7/10 | 3390 days | 2% |
| Ian McCaskill | 7/10 | 3402 days | 2% |
| Rima | 9/10 | 3504 days | 1% |
| Kate | 8/10 | 3687 days | 1% |
| John basham | 9/10 | 3719 days | 1% |
| Staffan Johansson | 7/10 | 3760 days | 1% |
| Raul Ellermann | 9/10 | 3769 days | 1% |
| Bianca Biehl | 9/10 | 3785 days | 1% |
| Boris Gospodinov | 8/10 | 3795 days | 1% |
| Eric Beene | 10/10 | 3812 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3901 days | 1% |
| Richard Thompson | 10/10 | 3901 days | 1% |
| Chester Martin | 10/10 | 3946 days | 1% |
| Elka Keijzer | 10/10 | 4054 days | 0% |
| Emily C | 10/10 | 4084 days | 0% |
| Oakley Miller | 10/10 | 4115 days | 0% |
| holidaymad from Solihull | 6/10 | 4143 days | 0% |
| Lieselotte Michels | 7/10 | 4147 days | 0% |
| Bes | 10/10 | 4148 days | 0% |
| Julia Emery | 9/10 | 4159 days | 0% |
| Devan Sheppard | 10/10 | 4202 days | 0% |
| Brita Topp | 8/10 | 4419 days | 1% |
| Christoph Betten | 9/10 | 4458 days | 1% |
| Family Trip | 9/10 | 4480 days | 1% |
| Daniel Garcia Dezgado | 9/10 | 4489 days | 1% |
| Ann Winter | 10/10 | 4498 days | 1% |
| Phillip | 10/10 | 4498 days | 1% |
| Klaus Petersen | 8/10 | 4498 days | 1% |
| Rikke Petersen | 8/10 | 4498 days | 1% |
| Anouck Roudet | 4/10 | 4501 days | 0% |
| Florian Littmann | 3/10 | 4510 days | 0% |
| Celine Darde | 5/10 | 4520 days | 0% |
| Ludovic Denee | 5/10 | 4520 days | 0% |
| Piotr Jurkowski | 6/10 | 4524 days | 1% |
| Evian Bolz | 8/10 | 4537 days | 1% |
| Harel Cliad | 10/10 | 4537 days | 1% |
| Chen Levin | 7/10 | 4537 days | 1% |
| nimrod yaron | 10/10 | 4538 days | 1% |
| Pioter Jurkowski | 7/10 | 4539 days | 1% |
| mr burns | 9/10 | 4539 days | 1% |
| Aitnan Melman | 8/10 | 4541 days | 1% |
| Reinhard Boettcher | 10/10 | 4545 days | 1% |
| Angelika Bottcher | 10/10 | 4545 days | 1% |
| Helene & Peter | 8/10 | 4600 days | 1% |
| FlyingKiwiGirl | 8/10 | 4814 days | 1% |
| Iban Dupont | 9/10 | 4828 days | 1% |
| Emily Sweetman | 6/10 | 4845 days | 1% |
| Maxime | 8/10 | 4857 days | 1% |
| Christoph Mueller | 6/10 | 4867 days | 1% |
| William Notcutt | 6/10 | 4904 days | 1% |
| Joroen Borkert | 8/10 | 4922 days | 1% |
| Wouter Trumpie | 6/10 | 4924 days | 1% |
| tanyap | 9/10 | 4935 days | 1% |
| Terry Coles | 10/10 | 4935 days | 1% |
| Gary Brooks | 9/10 | 4935 days | 1% |
| Alexander Klein | 9/10 | 4939 days | 1% |
| Doan | 10/10 | 4940 days | 1% |
| Milena Heinrich | 9/10 | 4941 days | 1% |
| Brigitte van Leeuwen-ud Meys | 7/10 | 4951 days | 1% |
| Melina | 7/10 | 5057 days | 1% |
| yamutt | 8/10 | 5179 days | 1% |
| Peter Hart | 4/10 | 5207 days | 0% |
| Michael Jefferies | 9/10 | 5213 days | 1% |
| Romla | 7/10 | 5217 days | 1% |
| Ronald Veldman | 7/10 | 5217 days | 1% |
| Tom Pratt | 7/10 | 5222 days | 1% |
| Elise Violet | 9/10 | 5223 days | 1% |
| Lepied | 9/10 | 5226 days | 1% |
| Petra | 10/10 | 5234 days | 1% |
| Adam Critchley | 8/10 | 5236 days | 1% |
| Sebastian | 8/10 | 5237 days | 1% |
| Vbeirne | 10/10 | 5270 days | 1% |
| CMJ | 9/10 | 5270 days | 1% |
| S Tucker | 6/10 | 5290 days | 1% |
| Niels Daubjerg | 9/10 | 5302 days | 1% |
| Marc & Pauline | 8/10 | 5307 days | 1% |
| Marek Woznica | 9/10 | 5308 days | 1% |
| Rudy Witt | 9/10 | 5317 days | 1% |
| CatherineStuart | 10/10 | 5331 days | 1% |
| Peter W. | 7/10 | 5331 days | 1% |
| Tina | 10/10 | 5331 days | 1% |
| English_Campers | 8/10 | 5545 days | 1% |
| Jon_and_Family | 8/10 | 5545 days | 1% |
| Andreas Blessing | 8/10 | 5556 days | 1% |
| Boehmer | 9/10 | 5560 days | 1% |
| Wheeler | 9/10 | 5565 days | 1% |
| Rolf | 7/10 | 5567 days | 1% |
| Dirk Van Den Berg | 10/10 | 5570 days | 1% |
| Katy Bourne | 9/10 | 5570 days | 1% |
| Kees Stigter | 8/10 | 5572 days | 1% |
| Birgette Weiner | 9/10 | 5590 days | 1% |
| Tobias Torax | 10/10 | 5591 days | 1% |
| Alexandra | 10/10 | 5593 days | 1% |
| Theo Dykhuizen | 8/10 | 5599 days | 1% |
| de Vries | 10/10 | 5602 days | 1% |
| Euros | 10/10 | 5666 days | 1% |
| julialee272 | 10/10 | 5788 days | 1% |
| astridaus | 8/10 | 5910 days | 1% |
| Katharina | 10/10 | 5944 days | 1% |
| David Milner | 9/10 | 5947 days | 1% |
| Annemiek and Rianne | 9/10 | 5982 days | 1% |
| Numun | 8/10 | 6000 days | 1% |
| warrenp | 10/10 | 6016 days | 1% |
| Lynn Maguire | 10/10 | 6017 days | 1% |
| jamesg | 10/10 | 6029 days | 1% |
| Roman Hauri | 10/10 | 6043 days | 1% |
| Jessica Clarisse | 9/10 | 6043 days | 1% |
| Kazmeister | 9/10 | 6061 days | 1% |
| AndrewF78 | 10/10 | 6311 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hot Water Beach TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.36% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 110 days. However the Hot Water Beach TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hot Water Beach TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.33% |
| 198 | -2.34% |
| 199 | -2.35% |
| 200 | -2.36% |
| 201 | -2.37% |
| 202 | -2.39% |
| 203 | -2.40% |
| … | … |
Balancing Adjustment
0.87% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.