Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whakapapa Holiday Park
Valid Reviews
184 Valid Reviews
The Whakapapa Holiday Park experience has a total of 188 reviews. There are 184 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 184 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
25% |
| 9/10 | 60 |
|
33% |
| 8/10 | 39 |
|
21% |
| 7/10 | 26 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
84.29% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.29% and is based on 184 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 184 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.76%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Cam an | 3/10 | 12 days | 55% |
| Kc | 9/10 | 12 days | 100% |
| Nadia | 9/10 | 42 days | 100% |
| Fabienne | 5/10 | 287 days | 73% |
| Jorian | 10/10 | 316 days | 95% |
| Mike Howe | 8/10 | 316 days | 93% |
| Sydney Piskor | 10/10 | 408 days | 91% |
| Anne | 6/10 | 439 days | 77% |
| Henry | 9/10 | 500 days | 86% |
| Ka Gill | 9/10 | 592 days | 80% |
| Anne | 9/10 | 622 days | 78% |
| Helen E | 8/10 | 653 days | 75% |
| V L Nelson | 9/10 | 681 days | 74% |
| Inge | 8/10 | 712 days | 70% |
| Cindi Wight | 10/10 | 773 days | 67% |
| Annie | 1/10 | 1169 days | 12% |
| Melissa | 10/10 | 1352 days | 18% |
| Jaeneen | 10/10 | 1411 days | 15% |
| Dan | 7/10 | 1503 days | 10% |
| Paul | 8/10 | 1503 days | 11% |
| Carl Bright | 10/10 | 1626 days | 7% |
| Ashleigh Lim | 10/10 | 1626 days | 7% |
| Linda | 9/10 | 1626 days | 7% |
| Reba | 9/10 | 1748 days | 5% |
| Stefan Hohmann | 10/10 | 1748 days | 5% |
| Peter | 10/10 | 1839 days | 5% |
| Su | 9/10 | 1839 days | 5% |
| Luis Vigil Vidal | 10/10 | 1869 days | 5% |
| Lua | 10/10 | 1869 days | 5% |
| Michal Mazaki | 3/10 | 1900 days | 3% |
| Michal Mazaki | 3/10 | 1900 days | 3% |
| Bites | 9/10 | 1900 days | 5% |
| Chris Plummer | 10/10 | 1900 days | 5% |
| Martinez Whanau | 9/10 | 1992 days | 5% |
| Andy | 3/10 | 1992 days | 3% |
| Paige | 9/10 | 2083 days | 4% |
| Michael | 10/10 | 2083 days | 5% |
| David Hart | 9/10 | 2114 days | 4% |
| Beth | 9/10 | 2114 days | 4% |
| Tash & Laura | 8/10 | 2142 days | 4% |
| Francois & Caroline | 9/10 | 2173 days | 4% |
| Elke fuenfstueck | 6/10 | 2204 days | 4% |
| Rachael Dyson | 9/10 | 2234 days | 4% |
| Grizzly Girl | 9/10 | 2265 days | 4% |
| Ingrid Peters | 10/10 | 2265 days | 4% |
| Kenza | 8/10 | 2265 days | 4% |
| Jennie and kids | 9/10 | 2418 days | 4% |
| Martha Godon | 8/10 | 2418 days | 4% |
| Bradletn | 8/10 | 2448 days | 4% |
| Helene | 9/10 | 2479 days | 4% |
| The Weathersons | 10/10 | 2492 days | 3% |
| Helen Bond | 10/10 | 2507 days | 4% |
| Luis Vigil Vidal | 10/10 | 2521 days | 3% |
| Millka Pietikainen | 10/10 | 2549 days | 4% |
| Ronald Daigneault | 8/10 | 2562 days | 3% |
| Debbie Lesurf | 10/10 | 2576 days | 4% |
| Joe Trigg | 7/10 | 2601 days | 3% |
| Javier Mimbrera | 9/10 | 2660 days | 3% |
| Alexander | 10/10 | 2778 days | 3% |
| Mark Ravenscroft | 10/10 | 2784 days | 3% |
| Roger | 9/10 | 2799 days | 3% |
| Mailhos Cécile | 9/10 | 2847 days | 3% |
| Mark Haydon | 10/10 | 2872 days | 3% |
| Liz K | 10/10 | 2883 days | 3% |
| Erich Brueggermann | 7/10 | 2901 days | 3% |
| Monique Pos | 10/10 | 2924 days | 3% |
| abd malik ahmad | 8/10 | 2934 days | 3% |
| Gary Cohen | 9/10 | 2964 days | 3% |
| S Webb | 9/10 | 2964 days | 3% |
| Greg Mackay | 8/10 | 3025 days | 3% |
| Mikael Torres | 9/10 | 3057 days | 3% |
| Bianca Macri | 10/10 | 3139 days | 2% |
| David Elliott | 10/10 | 3178 days | 2% |
| Susan Woods | 10/10 | 3209 days | 2% |
| Torben Koop | 10/10 | 3212 days | 2% |
| Heather Scoltock | 10/10 | 3234 days | 2% |
| Ian Robb | 10/10 | 3238 days | 2% |
| Michele Johns | 10/10 | 3238 days | 2% |
| Steve Newton | 10/10 | 3238 days | 2% |
| Tine Fook | 9/10 | 3255 days | 2% |
| Paul Read | 9/10 | 3269 days | 2% |
| Sarah Hammond | 8/10 | 3269 days | 2% |
| Pablo Suarez Fernandez | 9/10 | 3269 days | 2% |
| Roel Boorsma | 9/10 | 3287 days | 2% |
| David Walter | 5/10 | 3289 days | 2% |
| Jo Batt | 9/10 | 3304 days | 2% |
| Jamie | 9/10 | 3330 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3361 days | 2% |
| Suzanne Vermeulen | 7/10 | 3361 days | 2% |
| Denelle Coutts | 9/10 | 3372 days | 2% |
| María del Carmen Escandell | 8/10 | 3399 days | 2% |
| Andreas Knipper | 9/10 | 3415 days | 2% |
| Niall Crosby | 10/10 | 3453 days | 2% |
| Julie Walles | 9/10 | 3453 days | 2% |
| Constantin D | 7/10 | 3607 days | 1% |
| holidaymad from Solihull | 8/10 | 3634 days | 1% |
| John K | 9/10 | 3695 days | 1% |
| Mark Fisher | 8/10 | 3695 days | 1% |
| GN100 | 8/10 | 3726 days | 1% |
| Daniel Capener | 7/10 | 3818 days | 1% |
| tim winders | 9/10 | 3848 days | 1% |
| Leonie Moeller | 9/10 | 3918 days | 1% |
| Gillian Scott | 9/10 | 3938 days | 1% |
| Janina Zwerver | 9/10 | 3942 days | 1% |
| Rita Hochstiasser | 9/10 | 3965 days | 1% |
| Matthias Freiling | 7/10 | 3966 days | 1% |
| Johannes | 8/10 | 3967 days | 1% |
| Bert Snel | 9/10 | 3999 days | 1% |
| kiwifamily2 | 8/10 | 3999 days | 1% |
| David Restell | 9/10 | 4183 days | 0% |
| David Lee | 8/10 | 4317 days | 0% |
| Christopher Saunders | 7/10 | 4347 days | 0% |
| Henrik Steinruecken | 7/10 | 4377 days | 0% |
| Ramon Keller | 10/10 | 4385 days | 1% |
| Anne Kerpershoek | 8/10 | 4387 days | 1% |
| Camille Gerjat | 7/10 | 4400 days | 1% |
| Faassen | 5/10 | 4403 days | 1% |
| Fam von Hattem | 7/10 | 4407 days | 1% |
| sueadegizmo | 10/10 | 4578 days | 1% |
| Mark Westebring | 9/10 | 4657 days | 1% |
| Be Groen | 8/10 | 4662 days | 1% |
| Daniel & Manuela | 8/10 | 4676 days | 1% |
| Graham Platt | 8/10 | 4679 days | 1% |
| Lars | 9/10 | 4679 days | 1% |
| Michael Stoll | 8/10 | 4680 days | 1% |
| Moritz | 9/10 | 4683 days | 1% |
| Dominique | 8/10 | 4683 days | 1% |
| Charlotte | 7/10 | 4685 days | 1% |
| Hardy | 9/10 | 4685 days | 1% |
| Marjolein Hartsuiker | 8/10 | 4685 days | 1% |
| Corv V D Hof | 7/10 | 4696 days | 1% |
| Guillaume Milcent | 7/10 | 4696 days | 1% |
| Lotte Foged | 8/10 | 4697 days | 1% |
| snoopidoops | 9/10 | 4730 days | 1% |
| Waldemar Schuler | 9/10 | 4777 days | 1% |
| Lardy | 8/10 | 4778 days | 1% |
| R & M Willows | 9/10 | 4778 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 4822 days | 1% |
| james11 | 9/10 | 4822 days | 1% |
| kelvin88 | 10/10 | 4822 days | 1% |
| Jon11 | 10/10 | 4822 days | 1% |
| john_seasoned_traveler | 10/10 | 4822 days | 1% |
| de Smedt | 9/10 | 5008 days | 1% |
| Philip Gierke | 7/10 | 5010 days | 1% |
| Knapen | 9/10 | 5016 days | 1% |
| Kuhu | 7/10 | 5020 days | 1% |
| Christian Pflegi | 6/10 | 5024 days | 1% |
| Marianne Wheatley | 10/10 | 5024 days | 1% |
| Wheeler | 7/10 | 5025 days | 1% |
| Nick Tinnemeier | 8/10 | 5026 days | 1% |
| Fam de Kruyf | 8/10 | 5033 days | 1% |
| Fee_MacIntosh | 10/10 | 5036 days | 1% |
| Vincent | 7/10 | 5040 days | 1% |
| Sanne | 8/10 | 5040 days | 1% |
| Erica Moorhouse | 8/10 | 5041 days | 1% |
| mr Schumader | 10/10 | 5050 days | 1% |
| Helene Descamps | 7/10 | 5052 days | 1% |
| Patrick Decoster | 8/10 | 5057 days | 1% |
| Jane Hancock | 9/10 | 5059 days | 1% |
| Nadia Husain | 6/10 | 5064 days | 1% |
| hendrik king | 9/10 | 5095 days | 1% |
| Christof | 10/10 | 5370 days | 1% |
| astridaus | 9/10 | 5370 days | 1% |
| Flora | 9/10 | 5403 days | 1% |
| John Harrison | 10/10 | 5408 days | 1% |
| anon | 7/10 | 5408 days | 1% |
| Pierre Pilon | 9/10 | 5409 days | 1% |
| Peter Koeck | 10/10 | 5410 days | 1% |
| Sebastien Briant | 8/10 | 5428 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 5434 days | 1% |
| Beute Jacob | 7/10 | 5442 days | 1% |
| Family van Hessem | 7/10 | 5449 days | 1% |
| Thomas Signes | 7/10 | 5456 days | 1% |
| kevinp | 7/10 | 5472 days | 1% |
| ilkal | 8/10 | 5477 days | 1% |
| elskeb | 8/10 | 5479 days | 1% |
| Hanne Wichmann | 10/10 | 5495 days | 1% |
| Steffi Marco | 7/10 | 5495 days | 1% |
| Volker Jåkel | 7/10 | 5498 days | 1% |
| MartinG | 8/10 | 5768 days | 1% |
| GillianK | 9/10 | 5770 days | 1% |
| Nick | 8/10 | 5778 days | 1% |
| Nick | 9/10 | 5779 days | 1% |
| Chris | 9/10 | 5784 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.02% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 1 day. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 0 | -0.00% |
| 1 | -0.02% |
| 2 | -0.04% |
| 3 | -0.06% |
| 4 | -0.08% |
| … | … |
Balancing Adjustment
2.08% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.