Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Whakapapa Holiday Park

Valid Reviews

161 Valid Reviews

The Whakapapa Holiday Park experience has a total of 165 reviews. There are 161 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 161 valid reviews:

Rating Count Percentage
10/10 39
24%
9/10 53
33%
8/10 35
22%
7/10 25
16%
6/10 3
2%
5/10 3
2%
4/10 0
0%
3/10 3
2%
2/10 0
0%
1/10 0
0%

84.72% Average

The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.72% and is based on 161 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

72 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 161 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 72 face-to-face reviews:

Rating Count Percentage
10/10 8
11%
9/10 18
25%
8/10 23
32%
7/10 20
28%
6/10 2
3%
5/10 1
1%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

80.97% Average

The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

85.48%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Reba 9/10 96 days 98.54 100%
Stefan Hohmann 10/10 96 days 98.54 100%
Peter 10/10 187 days 94.46 96%
Su 9/10 187 days 94.46 96%
Luis Vigil Vidal 10/10 217 days 92.54 94%
Lua 10/10 217 days 92.54 94%
Michal Mazaki 3/10 248 days 69.5 71%
Michal Mazaki 3/10 248 days 69.5 71%
Bites 9/10 248 days 90.25 92%
Chris Plummer 10/10 248 days 90.25 92%
Martinez Whanau 9/10 340 days 81.68 83%
Andy 3/10 340 days 62.89 64%
Paige 9/10 431 days 70.56 72%
Michael 10/10 431 days 70.56 72%
David Hart 9/10 462 days 66.18 67%
Beth 9/10 462 days 66.18 67%
Tash & Laura 8/10 490 days 58.86 60%
Francois & Caroline 9/10 521 days 56.99 58%
Elke fuenfstueck 6/10 552 days 42.93 44%
Rachael Dyson 9/10 581 days 46.87 48%
Grizzly Girl 9/10 613 days 41.81 42%
Ingrid Peters 10/10 613 days 41.81 42%
Kenza 8/10 613 days 39.72 40%
Jennie and kids 9/10 766 days 22.15 22%
Martha Godon 8/10 766 days 21.04 21%
Bradletn 8/10 796 days 18.21 18%
Helene 9/10 827 days 16.38 17%
The Weathersons 10/10 840 days true 15.3 16%
Helen Bond 10/10 855 days 14.13 14%
Luis Vigil Vidal 10/10 869 days true 13.09 13%
Millka Pietikainen 10/10 897 days 11.21 11%
Ronald Daigneault 8/10 910 days true 9.9 10%
Debbie Lesurf 10/10 924 days 9.63 10%
Joe Trigg 7/10 949 days 7.62 8%
Javier Mimbrera 9/10 1007 days 6.23 6%
Alexander 10/10 1126 days 4.94 5%
Mark Ravenscroft 10/10 1132 days 4.93 5%
Roger 9/10 1147 days 4.9 5%
Mailhos Cécile 9/10 1195 days 4.8 5%
Mark Haydon 10/10 1219 days 4.76 5%
Liz K 10/10 1231 days 4.73 5%
Erich Brueggermann 7/10 1249 days 4.28 4%
Monique Pos 10/10 1272 days 4.65 5%
abd malik ahmad 8/10 1281 days 4.4 4%
Gary Cohen 9/10 1311 days 4.58 5%
S Webb 9/10 1311 days 4.58 5%
Greg Mackay 8/10 1372 days 4.24 4%
Mikael Torres 9/10 1405 days 4.39 4%
Bianca Macri 10/10 1487 days 4.23 4%
David Elliott 10/10 1525 days 4.16 4%
Susan Woods 10/10 1556 days 4.1 4%
Torben Koop 10/10 1560 days 4.09 4%
Heather Scoltock 10/10 1582 days 4.05 4%
Ian Robb 10/10 1585 days 4.04 4%
Michele Johns 10/10 1585 days 4.04 4%
Steve Newton 10/10 1586 days 4.04 4%
Tine Fook 9/10 1603 days 4.01 4%
Paul Read 9/10 1616 days 3.98 4%
Sarah Hammond 8/10 1616 days 3.78 4%
Pablo Suarez Fernandez 9/10 1617 days 3.98 4%
Roel Boorsma 9/10 1635 days 3.94 4%
David Walter 5/10 1637 days 3.19 3%
Jo Batt 9/10 1652 days 3.91 4%
Jamie 9/10 1677 days 3.86 4%
Jule & Thomas aus Hamburg Elternzeit 2015 5/10 1708 days 3.08 3%
Suzanne Vermeulen 7/10 1709 days 3.46 4%
Denelle Coutts 9/10 1720 days 3.78 4%
María del Carmen Escandell 8/10 1747 days 3.54 4%
Andreas Knipper 9/10 1763 days 3.69 4%
Niall Crosby 10/10 1800 days 3.62 4%
Julie Walles 9/10 1800 days 3.62 4%
Constantin D 7/10 1955 days 3.02 3%
holidaymad from Solihull 8/10 1981 days 3.1 3%
John K 9/10 2042 days 3.15 3%
Mark Fisher 8/10 2042 days 2.99 3%
GN100 8/10 2073 days 2.93 3%
Daniel Capener 7/10 2166 days 2.64 3%
tim winders 9/10 2196 days 2.85 3%
Leonie Moeller 9/10 2266 days true 2.71 3%
Gillian Scott 9/10 2286 days 2.67 3%
Janina Zwerver 9/10 2290 days true 2.66 3%
Rita Hochstiasser 9/10 2313 days true 2.62 3%
Matthias Freiling 7/10 2314 days true 2.38 2%
Johannes 8/10 2315 days true 2.48 3%
Bert Snel 9/10 2346 days 2.55 3%
kiwifamily2 8/10 2347 days 2.42 2%
David Restell 9/10 2531 days 2.19 2%
David Lee 8/10 2665 days true 1.83 2%
Christopher Saunders 7/10 2695 days true 1.7 2%
Henrik Steinruecken 7/10 2725 days true 1.65 2%
Ramon Keller 10/10 2733 days true 1.79 2%
Anne Kerpershoek 8/10 2735 days true 1.7 2%
Camille Gerjat 7/10 2748 days true 1.61 2%
Faassen 5/10 2751 days true 1.43 1%
Fam von Hattem 7/10 2755 days true 1.59 2%
sueadegizmo 10/10 2926 days 1.42 1%
Mark Westebring 9/10 3005 days true 1.26 1%
Be Groen 8/10 3010 days true 1.19 1%
Daniel & Manuela 8/10 3024 days true 1.16 1%
Graham Platt 8/10 3027 days true 1.16 1%
Lars 9/10 3027 days true 1.22 1%
Michael Stoll 8/10 3028 days true 1.16 1%
Moritz 9/10 3031 days true 1.21 1%
Dominique 8/10 3031 days true 1.15 1%
Charlotte 7/10 3033 days true 1.1 1%
Hardy 9/10 3033 days true 1.21 1%
Marjolein Hartsuiker 8/10 3033 days true 1.15 1%
Corv V D Hof 7/10 3044 days true 1.08 1%
Guillaume Milcent 7/10 3044 days true 1.08 1%
Lotte Foged 8/10 3045 days true 1.12 1%
snoopidoops 9/10 3078 days 1.12 1%
Waldemar Schuler 9/10 3125 days true 1.03 1%
Lardy 8/10 3126 days true 0.97 1%
R & M Willows 9/10 3126 days true 1.03 1%
Amelia Tan-MaKhmalchi 10/10 3170 days 0.94 1%
james11 9/10 3170 days 0.94 1%
kelvin88 10/10 3170 days 0.94 1%
Jon11 10/10 3170 days 0.94 1%
john_seasoned_traveler 10/10 3170 days 0.94 1%
de Smedt 9/10 3356 days true 0.58 1%
Philip Gierke 7/10 3358 days true 0.52 1%
Knapen 9/10 3364 days true 0.56 1%
Kuhu 7/10 3368 days true 0.5 1%
Christian Pflegi 6/10 3372 days true 0.45 0%
Marianne Wheatley 10/10 3372 days true 0.54 1%
Wheeler 7/10 3373 days true 0.49 1%
Nick Tinnemeier 8/10 3374 days true 0.51 1%
Fam de Kruyf 8/10 3381 days true 0.5 1%
Fee_MacIntosh 10/10 3384 days 0.52 1%
Vincent 7/10 3388 days true 0.47 0%
Sanne 8/10 3388 days true 0.49 0%
Erica Moorhouse 8/10 3389 days true 0.49 0%
mr Schumader 10/10 3398 days true 0.49 1%
Helene Descamps 7/10 3400 days true 0.45 0%
Patrick Decoster 8/10 3405 days true 0.46 0%
Jane Hancock 9/10 3407 days true 0.48 0%
Nadia Husain 6/10 3412 days true 0.39 0%
hendrik king 9/10 3443 days 0.41 0%
Christof 10/10 3718 days 0.0 0%
astridaus 9/10 3718 days true 0.0 0%
Flora 9/10 3751 days true 0.0 0%
John Harrison 10/10 3756 days true 0.0 0%
anon 7/10 3756 days true 0.0 0%
Pierre Pilon 9/10 3757 days true 0.0 0%
Peter Koeck 10/10 3758 days true 0.0 0%
Sebastien Briant 8/10 3776 days true 0.0 0%
Schubert, Wolfgang & Claudia 8/10 3782 days true 0.0 0%
Beute Jacob 7/10 3790 days true 0.0 0%
Family van Hessem 7/10 3797 days true 0.0 0%
Thomas Signes 7/10 3804 days true 0.0 0%
kevinp 7/10 3820 days true 0.0 0%
ilkal 8/10 3825 days true 0.0 0%
elskeb 8/10 3827 days true 0.0 0%
Hanne Wichmann 10/10 3843 days true 0.0 0%
Steffi Marco 7/10 3843 days true 0.0 0%
Volker Jåkel 7/10 3846 days true 0.0 0%
MartinG 8/10 4116 days true 0.0 0%
GillianK 9/10 4118 days true 0.0 0%
Nick 8/10 4126 days true 0.0 0%
Nick 9/10 4127 days true 0.0 0%
Chris 9/10 4132 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.99% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 110 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Whakapapa Holiday Park experience has been adjusted for 84 days. Adjustments are according to the following table.

Days Adjustment
81 -0.96%
82 -0.97%
83 -0.98%
84 -0.99%
85 -1.00%
86 -1.02%
87 -1.03%

Final Ranking Score

84%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.