Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Whakapapa Holiday Park

Valid Reviews

163 Valid Reviews

The Whakapapa Holiday Park experience has a total of 167 reviews. There are 163 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 163 valid reviews:

Rating Count Percentage
10/10 41
25%
9/10 53
33%
8/10 35
21%
7/10 25
15%
6/10 3
2%
5/10 3
2%
4/10 0
0%
3/10 3
2%
2/10 0
0%
1/10 0
0%

84.91% Average

The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.91% and is based on 163 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

72 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 163 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 72 face-to-face reviews:

Rating Count Percentage
10/10 8
11%
9/10 18
25%
8/10 23
32%
7/10 20
28%
6/10 2
3%
5/10 1
1%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

80.97% Average

The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

86.88%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Carl Bright 10/10 33 days 99.83 100%
Ashleigh Lim 10/10 33 days 99.83 100%
Reba 9/10 156 days 96.14 96%
Stefan Hohmann 10/10 156 days 96.14 96%
Peter 10/10 247 days 90.33 90%
Su 9/10 247 days 90.33 90%
Luis Vigil Vidal 10/10 277 days 87.84 88%
Lua 10/10 277 days 87.84 88%
Michal Mazaki 3/10 308 days 65.43 66%
Michal Mazaki 3/10 308 days 65.43 66%
Bites 9/10 308 days 84.97 85%
Chris Plummer 10/10 308 days 84.97 85%
Martinez Whanau 9/10 399 days 74.77 75%
Andy 3/10 399 days 57.57 58%
Paige 9/10 491 days 61.8 62%
Michael 10/10 491 days 61.8 62%
David Hart 9/10 522 days 56.82 57%
Beth 9/10 522 days 56.82 57%
Tash & Laura 8/10 550 days 49.46 50%
Francois & Caroline 9/10 581 days 46.87 47%
Elke fuenfstueck 6/10 612 days 34.83 35%
Rachael Dyson 9/10 641 days 37.66 38%
Grizzly Girl 9/10 673 days 33.22 33%
Ingrid Peters 10/10 673 days 33.22 33%
Kenza 8/10 673 days 31.56 32%
Jennie and kids 9/10 825 days 16.55 17%
Martha Godon 8/10 825 days 15.72 16%
Bradletn 8/10 856 days 13.35 13%
Helene 9/10 887 days 11.86 12%
The Weathersons 10/10 900 days true 11.03 11%
Helen Bond 10/10 915 days 10.13 10%
Luis Vigil Vidal 10/10 929 days true 9.37 9%
Millka Pietikainen 10/10 957 days 8.02 8%
Ronald Daigneault 8/10 970 days true 7.1 7%
Debbie Lesurf 10/10 984 days 6.95 7%
Joe Trigg 7/10 1009 days 5.62 6%
Javier Mimbrera 9/10 1067 days 5.12 5%
Alexander 10/10 1185 days 4.82 5%
Mark Ravenscroft 10/10 1191 days 4.81 5%
Roger 9/10 1206 days 4.78 5%
Mailhos Cécile 9/10 1255 days 4.69 5%
Mark Haydon 10/10 1279 days 4.64 5%
Liz K 10/10 1291 days 4.62 5%
Erich Brueggermann 7/10 1309 days 4.17 4%
Monique Pos 10/10 1332 days 4.54 5%
abd malik ahmad 8/10 1341 days 4.29 4%
Gary Cohen 9/10 1371 days 4.46 4%
S Webb 9/10 1371 days 4.46 4%
Greg Mackay 8/10 1432 days 4.12 4%
Mikael Torres 9/10 1464 days 4.28 4%
Bianca Macri 10/10 1546 days 4.12 4%
David Elliott 10/10 1585 days 4.04 4%
Susan Woods 10/10 1616 days 3.98 4%
Torben Koop 10/10 1620 days 3.97 4%
Heather Scoltock 10/10 1642 days 3.93 4%
Ian Robb 10/10 1645 days 3.92 4%
Michele Johns 10/10 1645 days 3.92 4%
Steve Newton 10/10 1646 days 3.92 4%
Tine Fook 9/10 1663 days 3.89 4%
Paul Read 9/10 1676 days 3.86 4%
Sarah Hammond 8/10 1676 days 3.67 4%
Pablo Suarez Fernandez 9/10 1677 days 3.86 4%
Roel Boorsma 9/10 1695 days 3.83 4%
David Walter 5/10 1697 days 3.1 3%
Jo Batt 9/10 1712 days 3.79 4%
Jamie 9/10 1737 days 3.74 4%
Jule & Thomas aus Hamburg Elternzeit 2015 5/10 1768 days 2.98 3%
Suzanne Vermeulen 7/10 1769 days 3.35 3%
Denelle Coutts 9/10 1779 days 3.66 4%
María del Carmen Escandell 8/10 1806 days 3.43 3%
Andreas Knipper 9/10 1822 days 3.58 4%
Niall Crosby 10/10 1860 days 3.5 4%
Julie Walles 9/10 1860 days 3.5 4%
Constantin D 7/10 2015 days 2.91 3%
holidaymad from Solihull 8/10 2041 days 2.99 3%
John K 9/10 2102 days 3.03 3%
Mark Fisher 8/10 2102 days 2.88 3%
GN100 8/10 2133 days 2.82 3%
Daniel Capener 7/10 2225 days 2.54 3%
tim winders 9/10 2255 days 2.73 3%
Leonie Moeller 9/10 2326 days true 2.59 3%
Gillian Scott 9/10 2346 days 2.55 3%
Janina Zwerver 9/10 2350 days true 2.54 3%
Rita Hochstiasser 9/10 2373 days true 2.5 3%
Matthias Freiling 7/10 2374 days true 2.27 2%
Johannes 8/10 2375 days true 2.37 2%
Bert Snel 9/10 2406 days 2.43 2%
kiwifamily2 8/10 2407 days 2.31 2%
David Restell 9/10 2590 days 2.07 2%
David Lee 8/10 2725 days true 1.72 2%
Christopher Saunders 7/10 2755 days true 1.59 2%
Henrik Steinruecken 7/10 2785 days true 1.54 2%
Ramon Keller 10/10 2793 days true 1.68 2%
Anne Kerpershoek 8/10 2795 days true 1.59 2%
Camille Gerjat 7/10 2808 days true 1.5 2%
Faassen 5/10 2811 days true 1.33 1%
Fam von Hattem 7/10 2815 days true 1.49 1%
sueadegizmo 10/10 2985 days 1.3 1%
Mark Westebring 9/10 3065 days true 1.14 1%
Be Groen 8/10 3070 days true 1.08 1%
Daniel & Manuela 8/10 3084 days true 1.05 1%
Graham Platt 8/10 3087 days true 1.05 1%
Lars 9/10 3087 days true 1.1 1%
Michael Stoll 8/10 3088 days true 1.04 1%
Moritz 9/10 3091 days true 1.09 1%
Dominique 8/10 3091 days true 1.04 1%
Charlotte 7/10 3093 days true 0.99 1%
Hardy 9/10 3093 days true 1.09 1%
Marjolein Hartsuiker 8/10 3093 days true 1.04 1%
Corv V D Hof 7/10 3104 days true 0.97 1%
Guillaume Milcent 7/10 3104 days true 0.97 1%
Lotte Foged 8/10 3105 days true 1.01 1%
snoopidoops 9/10 3138 days 1.0 1%
Waldemar Schuler 9/10 3185 days true 0.91 1%
Lardy 8/10 3186 days true 0.86 1%
R & M Willows 9/10 3186 days true 0.91 1%
Amelia Tan-MaKhmalchi 10/10 3230 days 0.82 1%
james11 9/10 3230 days 0.82 1%
kelvin88 10/10 3230 days 0.82 1%
Jon11 10/10 3230 days 0.82 1%
john_seasoned_traveler 10/10 3230 days 0.82 1%
de Smedt 9/10 3416 days true 0.46 0%
Philip Gierke 7/10 3418 days true 0.41 0%
Knapen 9/10 3424 days true 0.44 0%
Kuhu 7/10 3428 days true 0.4 0%
Christian Pflegi 6/10 3432 days true 0.35 0%
Marianne Wheatley 10/10 3432 days true 0.43 0%
Wheeler 7/10 3433 days true 0.39 0%
Nick Tinnemeier 8/10 3434 days true 0.4 0%
Fam de Kruyf 8/10 3441 days true 0.39 0%
Fee_MacIntosh 10/10 3444 days 0.4 0%
Vincent 7/10 3448 days true 0.36 0%
Sanne 8/10 3448 days true 0.38 0%
Erica Moorhouse 8/10 3449 days true 0.37 0%
mr Schumader 10/10 3458 days true 0.38 0%
Helene Descamps 7/10 3460 days true 0.34 0%
Patrick Decoster 8/10 3465 days true 0.34 0%
Jane Hancock 9/10 3467 days true 0.36 0%
Nadia Husain 6/10 3472 days true 0.29 0%
hendrik king 9/10 3503 days 0.29 0%
Christof 10/10 3778 days 0.0 0%
astridaus 9/10 3778 days true 0.0 0%
Flora 9/10 3811 days true 0.0 0%
John Harrison 10/10 3816 days true 0.0 0%
anon 7/10 3816 days true 0.0 0%
Pierre Pilon 9/10 3817 days true 0.0 0%
Peter Koeck 10/10 3818 days true 0.0 0%
Sebastien Briant 8/10 3836 days true 0.0 0%
Schubert, Wolfgang & Claudia 8/10 3842 days true 0.0 0%
Beute Jacob 7/10 3850 days true 0.0 0%
Family van Hessem 7/10 3857 days true 0.0 0%
Thomas Signes 7/10 3864 days true 0.0 0%
kevinp 7/10 3880 days true 0.0 0%
ilkal 8/10 3885 days true 0.0 0%
elskeb 8/10 3887 days true 0.0 0%
Hanne Wichmann 10/10 3903 days true 0.0 0%
Steffi Marco 7/10 3903 days true 0.0 0%
Volker Jåkel 7/10 3906 days true 0.0 0%
MartinG 8/10 4176 days true 0.0 0%
GillianK 9/10 4178 days true 0.0 0%
Nick 8/10 4186 days true 0.0 0%
Nick 9/10 4187 days true 0.0 0%
Chris 9/10 4192 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.04% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 122 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Whakapapa Holiday Park experience has been adjusted for 4 days. Adjustments are according to the following table.

Days Adjustment
1 -0.01%
2 -0.02%
3 -0.03%
4 -0.04%
5 -0.05%
6 -0.06%
7 -0.07%

Final Ranking Score

87%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.