Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whakapapa Holiday Park
Valid Reviews
190 Valid Reviews
The Whakapapa Holiday Park experience has a total of 194 reviews. There are 190 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 190 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
25% |
| 9/10 | 62 |
|
33% |
| 8/10 | 40 |
|
21% |
| 7/10 | 26 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 3 |
|
2% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
1% |
84.11% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.11% and is based on 190 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 190 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.87%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ana | 2/10 | 49 days | 48% |
| Charlie | 10/10 | 324 days | 100% |
| Morgane | 8/10 | 414 days | 94% |
| Jojo&Skoko | 10/10 | 414 days | 96% |
| Cam an | 3/10 | 445 days | 51% |
| Kc | 9/10 | 445 days | 93% |
| Bobo | 9/10 | 445 days | 93% |
| Emily | 9/10 | 445 days | 93% |
| Nadia | 9/10 | 475 days | 92% |
| Fabienne | 5/10 | 720 days | 57% |
| Jorian | 10/10 | 749 days | 72% |
| Mike Howe | 8/10 | 749 days | 71% |
| Sydney Piskor | 10/10 | 841 days | 63% |
| Anne | 6/10 | 872 days | 52% |
| Henry | 9/10 | 933 days | 53% |
| Ka Gill | 9/10 | 1025 days | 44% |
| Anne | 9/10 | 1055 days | 41% |
| Helen E | 8/10 | 1086 days | 38% |
| V L Nelson | 9/10 | 1114 days | 36% |
| Inge | 8/10 | 1145 days | 33% |
| Cindi Wight | 10/10 | 1206 days | 29% |
| Annie | 1/10 | 1602 days | 3% |
| Melissa | 10/10 | 1785 days | 5% |
| Jaeneen | 10/10 | 1844 days | 5% |
| Koe | 2/10 | 1875 days | 2% |
| Dan | 7/10 | 1936 days | 5% |
| Paul | 8/10 | 1936 days | 5% |
| Carl Bright | 10/10 | 2059 days | 5% |
| Ashleigh Lim | 10/10 | 2059 days | 5% |
| Linda | 9/10 | 2059 days | 5% |
| Reba | 9/10 | 2181 days | 5% |
| Stefan Hohmann | 10/10 | 2181 days | 5% |
| Peter | 10/10 | 2272 days | 4% |
| Su | 9/10 | 2272 days | 4% |
| Luis Vigil Vidal | 10/10 | 2302 days | 4% |
| Lua | 10/10 | 2302 days | 4% |
| Michal Mazaki | 3/10 | 2333 days | 2% |
| Bites | 9/10 | 2333 days | 4% |
| Chris Plummer | 10/10 | 2333 days | 4% |
| Martinez Whanau | 9/10 | 2425 days | 4% |
| Andy | 3/10 | 2425 days | 2% |
| Paige | 9/10 | 2516 days | 4% |
| Michael | 10/10 | 2516 days | 4% |
| David Hart | 9/10 | 2547 days | 4% |
| Beth | 9/10 | 2547 days | 4% |
| Tash & Laura | 8/10 | 2575 days | 4% |
| Francois & Caroline | 9/10 | 2606 days | 4% |
| Elke fuenfstueck | 6/10 | 2637 days | 3% |
| Rachael Dyson | 9/10 | 2666 days | 4% |
| Grizzly Girl | 9/10 | 2698 days | 3% |
| Ingrid Peters | 10/10 | 2698 days | 3% |
| Kenza | 8/10 | 2698 days | 3% |
| Jennie and kids | 9/10 | 2851 days | 3% |
| Martha Godon | 8/10 | 2851 days | 3% |
| Bradletn | 8/10 | 2881 days | 3% |
| Helene | 9/10 | 2912 days | 3% |
| The Weathersons | 10/10 | 2925 days | 3% |
| Helen Bond | 10/10 | 2940 days | 3% |
| Luis Vigil Vidal | 10/10 | 2954 days | 3% |
| Millka Pietikainen | 10/10 | 2982 days | 3% |
| Ronald Daigneault | 8/10 | 2995 days | 3% |
| Debbie Lesurf | 10/10 | 3009 days | 3% |
| Joe Trigg | 7/10 | 3034 days | 3% |
| Javier Mimbrera | 9/10 | 3092 days | 3% |
| Alexander | 10/10 | 3211 days | 2% |
| Mark Ravenscroft | 10/10 | 3217 days | 2% |
| Roger | 9/10 | 3232 days | 2% |
| Mailhos Cécile | 9/10 | 3280 days | 2% |
| Mark Haydon | 10/10 | 3304 days | 2% |
| Liz K | 10/10 | 3316 days | 2% |
| Erich Brueggermann | 7/10 | 3334 days | 2% |
| Monique Pos | 10/10 | 3357 days | 2% |
| abd malik ahmad | 8/10 | 3366 days | 2% |
| Gary Cohen | 9/10 | 3396 days | 2% |
| S Webb | 9/10 | 3396 days | 2% |
| Greg Mackay | 8/10 | 3457 days | 2% |
| Mikael Torres | 9/10 | 3490 days | 2% |
| Bianca Macri | 10/10 | 3572 days | 2% |
| David Elliott | 10/10 | 3610 days | 2% |
| Susan Woods | 10/10 | 3641 days | 2% |
| Torben Koop | 10/10 | 3645 days | 2% |
| Heather Scoltock | 10/10 | 3667 days | 1% |
| Ian Robb | 10/10 | 3670 days | 1% |
| Michele Johns | 10/10 | 3670 days | 1% |
| Steve Newton | 10/10 | 3671 days | 1% |
| Tine Fook | 9/10 | 3688 days | 1% |
| Paul Read | 9/10 | 3701 days | 1% |
| Sarah Hammond | 8/10 | 3701 days | 1% |
| Pablo Suarez Fernandez | 9/10 | 3702 days | 1% |
| Roel Boorsma | 9/10 | 3720 days | 1% |
| David Walter | 5/10 | 3722 days | 1% |
| Jo Batt | 9/10 | 3737 days | 1% |
| Jamie | 9/10 | 3762 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3793 days | 1% |
| Suzanne Vermeulen | 7/10 | 3794 days | 1% |
| Denelle Coutts | 9/10 | 3805 days | 1% |
| María del Carmen Escandell | 8/10 | 3832 days | 1% |
| Andreas Knipper | 9/10 | 3848 days | 1% |
| Niall Crosby | 10/10 | 3885 days | 1% |
| Julie Walles | 9/10 | 3885 days | 1% |
| Constantin D | 7/10 | 4040 days | 1% |
| holidaymad from Solihull | 8/10 | 4066 days | 1% |
| John K | 9/10 | 4127 days | 1% |
| Mark Fisher | 8/10 | 4127 days | 1% |
| GN100 | 8/10 | 4158 days | 0% |
| Daniel Capener | 7/10 | 4251 days | 0% |
| tim winders | 9/10 | 4281 days | 0% |
| Leonie Moeller | 9/10 | 4351 days | 0% |
| Gillian Scott | 9/10 | 4371 days | 0% |
| Janina Zwerver | 9/10 | 4375 days | 0% |
| Rita Hochstiasser | 9/10 | 4398 days | 1% |
| Matthias Freiling | 7/10 | 4399 days | 1% |
| Johannes | 8/10 | 4400 days | 1% |
| Bert Snel | 9/10 | 4431 days | 1% |
| kiwifamily2 | 8/10 | 4432 days | 1% |
| David Restell | 9/10 | 4616 days | 1% |
| David Lee | 8/10 | 4750 days | 1% |
| Christopher Saunders | 7/10 | 4780 days | 1% |
| Henrik Steinruecken | 7/10 | 4810 days | 1% |
| Ramon Keller | 10/10 | 4818 days | 1% |
| Anne Kerpershoek | 8/10 | 4820 days | 1% |
| Camille Gerjat | 7/10 | 4833 days | 1% |
| Faassen | 5/10 | 4836 days | 1% |
| Fam von Hattem | 7/10 | 4840 days | 1% |
| sueadegizmo | 10/10 | 5011 days | 1% |
| Mark Westebring | 9/10 | 5090 days | 1% |
| Be Groen | 8/10 | 5095 days | 1% |
| Daniel & Manuela | 8/10 | 5109 days | 1% |
| Graham Platt | 8/10 | 5112 days | 1% |
| Lars | 9/10 | 5112 days | 1% |
| Michael Stoll | 8/10 | 5113 days | 1% |
| Moritz | 9/10 | 5116 days | 1% |
| Dominique | 8/10 | 5116 days | 1% |
| Charlotte | 7/10 | 5118 days | 1% |
| Hardy | 9/10 | 5118 days | 1% |
| Marjolein Hartsuiker | 8/10 | 5118 days | 1% |
| Corv V D Hof | 7/10 | 5129 days | 1% |
| Guillaume Milcent | 7/10 | 5129 days | 1% |
| Lotte Foged | 8/10 | 5130 days | 1% |
| snoopidoops | 9/10 | 5163 days | 1% |
| Waldemar Schuler | 9/10 | 5210 days | 1% |
| Lardy | 8/10 | 5211 days | 1% |
| R & M Willows | 9/10 | 5211 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 5255 days | 1% |
| james11 | 9/10 | 5255 days | 1% |
| kelvin88 | 10/10 | 5255 days | 1% |
| Jon11 | 10/10 | 5255 days | 1% |
| john_seasoned_traveler | 10/10 | 5255 days | 1% |
| de Smedt | 9/10 | 5441 days | 1% |
| Philip Gierke | 7/10 | 5443 days | 1% |
| Knapen | 9/10 | 5449 days | 1% |
| Kuhu | 7/10 | 5453 days | 1% |
| Christian Pflegi | 6/10 | 5457 days | 1% |
| Marianne Wheatley | 10/10 | 5457 days | 1% |
| Wheeler | 7/10 | 5458 days | 1% |
| Nick Tinnemeier | 8/10 | 5459 days | 1% |
| Fam de Kruyf | 8/10 | 5466 days | 1% |
| Fee_MacIntosh | 10/10 | 5469 days | 1% |
| Vincent | 7/10 | 5473 days | 1% |
| Sanne | 8/10 | 5473 days | 1% |
| Erica Moorhouse | 8/10 | 5474 days | 1% |
| mr Schumader | 10/10 | 5483 days | 1% |
| Helene Descamps | 7/10 | 5485 days | 1% |
| Patrick Decoster | 8/10 | 5490 days | 1% |
| Jane Hancock | 9/10 | 5492 days | 1% |
| Nadia Husain | 6/10 | 5497 days | 1% |
| hendrik king | 9/10 | 5528 days | 1% |
| Christof | 10/10 | 5803 days | 1% |
| astridaus | 9/10 | 5803 days | 1% |
| Flora | 9/10 | 5836 days | 1% |
| John Harrison | 10/10 | 5841 days | 1% |
| anon | 7/10 | 5841 days | 1% |
| Pierre Pilon | 9/10 | 5842 days | 1% |
| Peter Koeck | 10/10 | 5843 days | 1% |
| Sebastien Briant | 8/10 | 5861 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 5867 days | 1% |
| Beute Jacob | 7/10 | 5875 days | 1% |
| Family van Hessem | 7/10 | 5882 days | 1% |
| Thomas Signes | 7/10 | 5889 days | 1% |
| kevinp | 7/10 | 5905 days | 1% |
| ilkal | 8/10 | 5910 days | 1% |
| elskeb | 8/10 | 5912 days | 1% |
| Hanne Wichmann | 10/10 | 5928 days | 1% |
| Steffi Marco | 7/10 | 5928 days | 1% |
| Volker Jåkel | 7/10 | 5931 days | 1% |
| MartinG | 8/10 | 6201 days | 1% |
| GillianK | 9/10 | 6203 days | 1% |
| Nick | 8/10 | 6211 days | 1% |
| Nick | 9/10 | 6212 days | 1% |
| Chris | 9/10 | 6217 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.52% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 25 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 22 | -0.46% |
| 23 | -0.48% |
| 24 | -0.50% |
| 25 | -0.52% |
| 26 | -0.54% |
| 27 | -0.56% |
| 28 | -0.58% |
| … | … |
Balancing Adjustment
2.17% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.