G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whakapapa Holiday Park
Valid Reviews
192 Valid Reviews
The Whakapapa Holiday Park experience has a total of 197 reviews. There are 192 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 192 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
25% |
| 9/10 | 62 |
|
32% |
| 8/10 | 40 |
|
21% |
| 7/10 | 27 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 3 |
|
2% |
| 2/10 | 3 |
|
2% |
| 1/10 | 1 |
|
1% |
83.70% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 83.70% and is based on 192 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 192 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
80.61%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christina | 2/10 | 193 days | 49% |
| LH | 7/10 | 221 days | 100% |
| Ana | 2/10 | 252 days | 48% |
| Charlie | 10/10 | 527 days | 93% |
| Morgane | 8/10 | 617 days | 85% |
| Jojo&Skoko | 10/10 | 617 days | 87% |
| Cam an | 3/10 | 648 days | 46% |
| Kc | 9/10 | 648 days | 83% |
| Bobo | 9/10 | 648 days | 83% |
| Emily | 9/10 | 648 days | 83% |
| Nadia | 9/10 | 678 days | 81% |
| Fabienne | 5/10 | 923 days | 43% |
| Jorian | 10/10 | 952 days | 54% |
| Mike Howe | 8/10 | 952 days | 53% |
| Sydney Piskor | 10/10 | 1044 days | 44% |
| Anne | 6/10 | 1075 days | 35% |
| Henry | 9/10 | 1136 days | 35% |
| Ka Gill | 9/10 | 1228 days | 28% |
| Anne | 9/10 | 1258 days | 26% |
| Helen E | 8/10 | 1289 days | 23% |
| V L Nelson | 9/10 | 1317 days | 22% |
| Inge | 8/10 | 1348 days | 19% |
| Cindi Wight | 10/10 | 1409 days | 16% |
| Annie | 1/10 | 1805 days | 2% |
| Melissa | 10/10 | 1988 days | 5% |
| Jaeneen | 10/10 | 2047 days | 5% |
| Koe | 2/10 | 2078 days | 2% |
| Dan | 7/10 | 2139 days | 4% |
| Paul | 8/10 | 2139 days | 5% |
| Carl Bright | 10/10 | 2262 days | 5% |
| Ashleigh Lim | 10/10 | 2262 days | 5% |
| Linda | 9/10 | 2262 days | 4% |
| Reba | 9/10 | 2384 days | 4% |
| Stefan Hohmann | 10/10 | 2384 days | 4% |
| Peter | 10/10 | 2475 days | 4% |
| Su | 9/10 | 2475 days | 4% |
| Luis Vigil Vidal | 10/10 | 2505 days | 4% |
| Lua | 10/10 | 2505 days | 4% |
| Michal Mazaki | 3/10 | 2536 days | 2% |
| Bites | 9/10 | 2536 days | 4% |
| Chris Plummer | 10/10 | 2536 days | 4% |
| Martinez Whanau | 9/10 | 2628 days | 4% |
| Andy | 3/10 | 2628 days | 2% |
| Paige | 9/10 | 2719 days | 4% |
| Michael | 10/10 | 2719 days | 4% |
| David Hart | 9/10 | 2750 days | 3% |
| Beth | 9/10 | 2750 days | 3% |
| Tash & Laura | 8/10 | 2778 days | 3% |
| Francois & Caroline | 9/10 | 2809 days | 3% |
| Elke fuenfstueck | 6/10 | 2840 days | 3% |
| Rachael Dyson | 9/10 | 2870 days | 3% |
| Grizzly Girl | 9/10 | 2901 days | 3% |
| Ingrid Peters | 10/10 | 2901 days | 3% |
| Kenza | 8/10 | 2901 days | 3% |
| Jennie and kids | 9/10 | 3054 days | 3% |
| Martha Godon | 8/10 | 3054 days | 3% |
| Bradletn | 8/10 | 3084 days | 3% |
| Helene | 9/10 | 3115 days | 3% |
| The Weathersons | 10/10 | 3128 days | 2% |
| Helen Bond | 10/10 | 3143 days | 3% |
| Luis Vigil Vidal | 10/10 | 3157 days | 2% |
| Millka Pietikainen | 10/10 | 3185 days | 3% |
| Ronald Daigneault | 8/10 | 3198 days | 2% |
| Debbie Lesurf | 10/10 | 3212 days | 2% |
| Joe Trigg | 7/10 | 3237 days | 2% |
| Javier Mimbrera | 9/10 | 3296 days | 2% |
| Alexander | 10/10 | 3414 days | 2% |
| Mark Ravenscroft | 10/10 | 3420 days | 2% |
| Roger | 9/10 | 3435 days | 2% |
| Mailhos Cécile | 9/10 | 3483 days | 2% |
| Mark Haydon | 10/10 | 3508 days | 2% |
| Liz K | 10/10 | 3519 days | 2% |
| Erich Brueggermann | 7/10 | 3537 days | 2% |
| Monique Pos | 10/10 | 3560 days | 2% |
| abd malik ahmad | 8/10 | 3570 days | 2% |
| Gary Cohen | 9/10 | 3600 days | 2% |
| S Webb | 9/10 | 3600 days | 2% |
| Greg Mackay | 8/10 | 3661 days | 1% |
| Mikael Torres | 9/10 | 3693 days | 1% |
| Bianca Macri | 10/10 | 3775 days | 1% |
| David Elliott | 10/10 | 3814 days | 1% |
| Susan Woods | 10/10 | 3845 days | 1% |
| Torben Koop | 10/10 | 3848 days | 1% |
| Heather Scoltock | 10/10 | 3870 days | 1% |
| Ian Robb | 10/10 | 3874 days | 1% |
| Michele Johns | 10/10 | 3874 days | 1% |
| Steve Newton | 10/10 | 3874 days | 1% |
| Tine Fook | 9/10 | 3891 days | 1% |
| Paul Read | 9/10 | 3905 days | 1% |
| Sarah Hammond | 8/10 | 3905 days | 1% |
| Pablo Suarez Fernandez | 9/10 | 3905 days | 1% |
| Roel Boorsma | 9/10 | 3923 days | 1% |
| David Walter | 5/10 | 3925 days | 1% |
| Jo Batt | 9/10 | 3940 days | 1% |
| Jamie | 9/10 | 3966 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3997 days | 1% |
| Suzanne Vermeulen | 7/10 | 3997 days | 1% |
| Denelle Coutts | 9/10 | 4008 days | 1% |
| María del Carmen Escandell | 8/10 | 4035 days | 1% |
| Andreas Knipper | 9/10 | 4051 days | 1% |
| Niall Crosby | 10/10 | 4089 days | 1% |
| Julie Walles | 9/10 | 4089 days | 1% |
| Constantin D | 7/10 | 4243 days | 0% |
| holidaymad from Solihull | 8/10 | 4270 days | 0% |
| John K | 9/10 | 4331 days | 0% |
| Mark Fisher | 8/10 | 4331 days | 0% |
| GN100 | 8/10 | 4362 days | 0% |
| Daniel Capener | 7/10 | 4454 days | 1% |
| tim winders | 9/10 | 4484 days | 1% |
| Leonie Moeller | 9/10 | 4554 days | 1% |
| Gillian Scott | 9/10 | 4574 days | 1% |
| Janina Zwerver | 9/10 | 4578 days | 1% |
| Rita Hochstiasser | 9/10 | 4601 days | 1% |
| Matthias Freiling | 7/10 | 4602 days | 1% |
| Johannes | 8/10 | 4603 days | 1% |
| Bert Snel | 9/10 | 4635 days | 1% |
| kiwifamily2 | 8/10 | 4635 days | 1% |
| David Restell | 9/10 | 4819 days | 1% |
| David Lee | 8/10 | 4953 days | 1% |
| Christopher Saunders | 7/10 | 4983 days | 1% |
| Henrik Steinruecken | 7/10 | 5013 days | 1% |
| Ramon Keller | 10/10 | 5021 days | 1% |
| Anne Kerpershoek | 8/10 | 5023 days | 1% |
| Camille Gerjat | 7/10 | 5036 days | 1% |
| Faassen | 5/10 | 5039 days | 1% |
| Fam von Hattem | 7/10 | 5043 days | 1% |
| sueadegizmo | 10/10 | 5214 days | 1% |
| Mark Westebring | 9/10 | 5293 days | 1% |
| Be Groen | 8/10 | 5298 days | 1% |
| Daniel & Manuela | 8/10 | 5312 days | 1% |
| Graham Platt | 8/10 | 5315 days | 1% |
| Lars | 9/10 | 5315 days | 1% |
| Michael Stoll | 8/10 | 5316 days | 1% |
| Moritz | 9/10 | 5319 days | 1% |
| Dominique | 8/10 | 5319 days | 1% |
| Charlotte | 7/10 | 5321 days | 1% |
| Hardy | 9/10 | 5321 days | 1% |
| Marjolein Hartsuiker | 8/10 | 5321 days | 1% |
| Corv V D Hof | 7/10 | 5332 days | 1% |
| Guillaume Milcent | 7/10 | 5332 days | 1% |
| Lotte Foged | 8/10 | 5333 days | 1% |
| snoopidoops | 9/10 | 5366 days | 1% |
| Waldemar Schuler | 9/10 | 5413 days | 1% |
| Lardy | 8/10 | 5414 days | 1% |
| R & M Willows | 9/10 | 5414 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 5458 days | 1% |
| james11 | 9/10 | 5458 days | 1% |
| kelvin88 | 10/10 | 5458 days | 1% |
| Jon11 | 10/10 | 5458 days | 1% |
| john_seasoned_traveler | 10/10 | 5458 days | 1% |
| de Smedt | 9/10 | 5644 days | 1% |
| Philip Gierke | 7/10 | 5646 days | 1% |
| Knapen | 9/10 | 5652 days | 1% |
| Kuhu | 7/10 | 5656 days | 1% |
| Christian Pflegi | 6/10 | 5660 days | 1% |
| Marianne Wheatley | 10/10 | 5660 days | 1% |
| Wheeler | 7/10 | 5661 days | 1% |
| Nick Tinnemeier | 8/10 | 5662 days | 1% |
| Fam de Kruyf | 8/10 | 5669 days | 1% |
| Fee_MacIntosh | 10/10 | 5672 days | 1% |
| Vincent | 7/10 | 5676 days | 1% |
| Sanne | 8/10 | 5676 days | 1% |
| Erica Moorhouse | 8/10 | 5677 days | 1% |
| mr Schumader | 10/10 | 5686 days | 1% |
| Helene Descamps | 7/10 | 5688 days | 1% |
| Patrick Decoster | 8/10 | 5693 days | 1% |
| Jane Hancock | 9/10 | 5695 days | 1% |
| Nadia Husain | 6/10 | 5700 days | 1% |
| hendrik king | 9/10 | 5731 days | 1% |
| Christof | 10/10 | 6006 days | 1% |
| astridaus | 9/10 | 6006 days | 1% |
| Flora | 9/10 | 6039 days | 1% |
| John Harrison | 10/10 | 6044 days | 1% |
| anon | 7/10 | 6044 days | 1% |
| Pierre Pilon | 9/10 | 6045 days | 1% |
| Peter Koeck | 10/10 | 6046 days | 1% |
| Sebastien Briant | 8/10 | 6064 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 6070 days | 1% |
| Beute Jacob | 7/10 | 6078 days | 1% |
| Family van Hessem | 7/10 | 6085 days | 1% |
| Thomas Signes | 7/10 | 6092 days | 1% |
| kevinp | 7/10 | 6108 days | 1% |
| ilkal | 8/10 | 6113 days | 1% |
| elskeb | 8/10 | 6115 days | 1% |
| Hanne Wichmann | 10/10 | 6131 days | 1% |
| Steffi Marco | 7/10 | 6131 days | 1% |
| Volker Jåkel | 7/10 | 6134 days | 1% |
| MartinG | 8/10 | 6404 days | 1% |
| GillianK | 9/10 | 6406 days | 1% |
| Nick | 8/10 | 6414 days | 1% |
| Nick | 9/10 | 6415 days | 1% |
| Chris | 9/10 | 6420 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.27% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 84 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 162 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 159 | -2.23% |
| 160 | -2.24% |
| 161 | -2.26% |
| 162 | -2.27% |
| 163 | -2.29% |
| 164 | -2.30% |
| 165 | -2.31% |
| … | … |
Balancing Adjustment
3.49% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.