Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Whakapapa Holiday Park

Valid Reviews

168 Valid Reviews

The Whakapapa Holiday Park experience has a total of 172 reviews. There are 168 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 168 valid reviews:

Rating Count Percentage
10/10 43
26%
9/10 54
32%
8/10 36
21%
7/10 26
15%
6/10 3
2%
5/10 3
2%
4/10 0
0%
3/10 3
2%
2/10 0
0%
1/10 0
0%

85.00% Average

The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 85.00% and is based on 168 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

72 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 168 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 72 face-to-face reviews:

Rating Count Percentage
10/10 8
11%
9/10 18
25%
8/10 23
32%
7/10 20
28%
6/10 2
3%
5/10 1
1%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

80.97% Average

The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

88.13%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Melissa 10/10 14 days 100%
Jaeneen 10/10 73 days 99%
Dan 7/10 165 days 87%
Paul 8/10 165 days 91%
Carl Bright 10/10 288 days 87%
Ashleigh Lim 10/10 288 days 87%
Linda 9/10 288 days 87%
Reba 9/10 410 days 73%
Stefan Hohmann 10/10 410 days 73%
Peter 10/10 501 days 60%
Su 9/10 501 days 60%
Luis Vigil Vidal 10/10 531 days 55%
Lua 10/10 531 days 55%
Michal Mazaki 3/10 562 days 38%
Michal Mazaki 3/10 562 days 38%
Bites 9/10 562 days 50%
Chris Plummer 10/10 562 days 50%
Martinez Whanau 9/10 654 days 36%
Andy 3/10 654 days 27%
Paige 9/10 745 days 24%
Michael 10/10 745 days 24%
David Hart 9/10 776 days 21%
Beth 9/10 776 days 21%
Tash & Laura 8/10 804 days 17%
Francois & Caroline 9/10 835 days 15%
Elke fuenfstueck 6/10 866 days 11%
Rachael Dyson 9/10 895 days 11%
Grizzly Girl 9/10 927 days 9%
Ingrid Peters 10/10 927 days 9%
Kenza 8/10 927 days 9%
Jennie and kids 9/10 1080 days 5%
Martha Godon 8/10 1080 days 4%
Bradletn 8/10 1110 days 4%
Helene 9/10 1141 days 5%
The Weathersons 10/10 1154 days 5%
Helen Bond 10/10 1169 days 5%
Luis Vigil Vidal 10/10 1183 days 5%
Millka Pietikainen 10/10 1211 days 4%
Ronald Daigneault 8/10 1224 days 4%
Debbie Lesurf 10/10 1238 days 4%
Joe Trigg 7/10 1263 days 4%
Javier Mimbrera 9/10 1321 days 4%
Alexander 10/10 1440 days 4%
Mark Ravenscroft 10/10 1446 days 4%
Roger 9/10 1461 days 4%
Mailhos Cécile 9/10 1509 days 4%
Mark Haydon 10/10 1533 days 4%
Liz K 10/10 1545 days 4%
Erich Brueggermann 7/10 1563 days 3%
Monique Pos 10/10 1586 days 4%
abd malik ahmad 8/10 1595 days 4%
Gary Cohen 9/10 1625 days 4%
S Webb 9/10 1625 days 4%
Greg Mackay 8/10 1686 days 3%
Mikael Torres 9/10 1719 days 3%
Bianca Macri 10/10 1801 days 3%
David Elliott 10/10 1839 days 3%
Susan Woods 10/10 1870 days 3%
Torben Koop 10/10 1874 days 3%
Heather Scoltock 10/10 1896 days 3%
Ian Robb 10/10 1899 days 3%
Michele Johns 10/10 1899 days 3%
Steve Newton 10/10 1900 days 3%
Tine Fook 9/10 1917 days 3%
Paul Read 9/10 1930 days 3%
Sarah Hammond 8/10 1930 days 3%
Pablo Suarez Fernandez 9/10 1931 days 3%
Roel Boorsma 9/10 1949 days 3%
David Walter 5/10 1951 days 2%
Jo Batt 9/10 1966 days 3%
Jamie 9/10 1991 days 3%
Jule & Thomas aus Hamburg Elternzeit 2015 5/10 2022 days 2%
Suzanne Vermeulen 7/10 2023 days 3%
Denelle Coutts 9/10 2034 days 3%
María del Carmen Escandell 8/10 2061 days 3%
Andreas Knipper 9/10 2077 days 3%
Niall Crosby 10/10 2114 days 3%
Julie Walles 9/10 2114 days 3%
Constantin D 7/10 2269 days 2%
holidaymad from Solihull 8/10 2295 days 2%
John K 9/10 2356 days 2%
Mark Fisher 8/10 2356 days 2%
GN100 8/10 2387 days 2%
Daniel Capener 7/10 2480 days 2%
tim winders 9/10 2510 days 2%
Leonie Moeller 9/10 2580 days 2%
Gillian Scott 9/10 2600 days 2%
Janina Zwerver 9/10 2604 days 2%
Rita Hochstiasser 9/10 2627 days 2%
Matthias Freiling 7/10 2628 days 2%
Johannes 8/10 2629 days 2%
Bert Snel 9/10 2660 days 2%
kiwifamily2 8/10 2661 days 2%
David Restell 9/10 2845 days 1%
David Lee 8/10 2979 days 1%
Christopher Saunders 7/10 3009 days 1%
Henrik Steinruecken 7/10 3039 days 1%
Ramon Keller 10/10 3047 days 1%
Anne Kerpershoek 8/10 3049 days 1%
Camille Gerjat 7/10 3062 days 1%
Faassen 5/10 3065 days 1%
Fam von Hattem 7/10 3069 days 1%
sueadegizmo 10/10 3240 days 0%
Mark Westebring 9/10 3319 days 0%
Be Groen 8/10 3324 days 0%
Daniel & Manuela 8/10 3338 days 0%
Graham Platt 8/10 3341 days 0%
Lars 9/10 3341 days 0%
Michael Stoll 8/10 3342 days 0%
Moritz 9/10 3345 days 0%
Dominique 8/10 3345 days 0%
Charlotte 7/10 3347 days 0%
Hardy 9/10 3347 days 0%
Marjolein Hartsuiker 8/10 3347 days 0%
Corv V D Hof 7/10 3358 days 0%
Guillaume Milcent 7/10 3358 days 0%
Lotte Foged 8/10 3359 days 0%
snoopidoops 9/10 3392 days 0%
Waldemar Schuler 9/10 3439 days 0%
Lardy 8/10 3440 days 0%
R & M Willows 9/10 3440 days 0%
Amelia Tan-MaKhmalchi 10/10 3484 days 0%
james11 9/10 3484 days 0%
kelvin88 10/10 3484 days 0%
Jon11 10/10 3484 days 0%
john_seasoned_traveler 10/10 3484 days 0%
de Smedt 9/10 3670 days 1%
Philip Gierke 7/10 3672 days 1%
Knapen 9/10 3678 days 1%
Kuhu 7/10 3682 days 1%
Christian Pflegi 6/10 3686 days 1%
Marianne Wheatley 10/10 3686 days 1%
Wheeler 7/10 3687 days 1%
Nick Tinnemeier 8/10 3688 days 1%
Fam de Kruyf 8/10 3695 days 1%
Fee_MacIntosh 10/10 3698 days 1%
Vincent 7/10 3702 days 1%
Sanne 8/10 3702 days 1%
Erica Moorhouse 8/10 3703 days 1%
mr Schumader 10/10 3712 days 1%
Helene Descamps 7/10 3714 days 1%
Patrick Decoster 8/10 3719 days 1%
Jane Hancock 9/10 3721 days 1%
Nadia Husain 6/10 3726 days 1%
hendrik king 9/10 3757 days 1%
Christof 10/10 4032 days 1%
astridaus 9/10 4032 days 1%
Flora 9/10 4065 days 1%
John Harrison 10/10 4070 days 1%
anon 7/10 4070 days 1%
Pierre Pilon 9/10 4071 days 1%
Peter Koeck 10/10 4072 days 1%
Sebastien Briant 8/10 4090 days 1%
Schubert, Wolfgang & Claudia 8/10 4096 days 1%
Beute Jacob 7/10 4104 days 1%
Family van Hessem 7/10 4111 days 1%
Thomas Signes 7/10 4118 days 1%
kevinp 7/10 4134 days 1%
ilkal 8/10 4139 days 1%
elskeb 8/10 4141 days 1%
Hanne Wichmann 10/10 4157 days 1%
Steffi Marco 7/10 4157 days 1%
Volker Jåkel 7/10 4160 days 1%
MartinG 8/10 4430 days 1%
GillianK 9/10 4432 days 1%
Nick 8/10 4440 days 1%
Nick 9/10 4441 days 1%
Chris 9/10 4446 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.12% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 66 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Whakapapa Holiday Park experience has been adjusted for 7 days. Adjustments are according to the following table.

Days Adjustment
4 -0.07%
5 -0.09%
6 -0.10%
7 -0.12%
8 -0.14%
9 -0.16%
10 -0.17%

Final Ranking Score

88%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.