G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whakapapa Holiday Park
Valid Reviews
189 Valid Reviews
The Whakapapa Holiday Park experience has a total of 193 reviews. There are 189 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 189 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
25% |
| 9/10 | 62 |
|
33% |
| 8/10 | 40 |
|
21% |
| 7/10 | 26 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
84.50% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.50% and is based on 189 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 189 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.80%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Charlie | 10/10 | 262 days | 100% |
| Morgane | 8/10 | 352 days | 95% |
| Jojo&Skoko | 10/10 | 352 days | 97% |
| Cam an | 3/10 | 383 days | 52% |
| Kc | 9/10 | 383 days | 94% |
| Bobo | 9/10 | 383 days | 94% |
| Emily | 9/10 | 383 days | 94% |
| Nadia | 9/10 | 413 days | 93% |
| Fabienne | 5/10 | 658 days | 60% |
| Jorian | 10/10 | 687 days | 76% |
| Mike Howe | 8/10 | 687 days | 75% |
| Sydney Piskor | 10/10 | 779 days | 68% |
| Anne | 6/10 | 810 days | 56% |
| Henry | 9/10 | 871 days | 58% |
| Ka Gill | 9/10 | 963 days | 49% |
| Anne | 9/10 | 993 days | 46% |
| Helen E | 8/10 | 1024 days | 42% |
| V L Nelson | 9/10 | 1052 days | 40% |
| Inge | 8/10 | 1083 days | 37% |
| Cindi Wight | 10/10 | 1144 days | 33% |
| Annie | 1/10 | 1540 days | 4% |
| Melissa | 10/10 | 1723 days | 6% |
| Jaeneen | 10/10 | 1782 days | 5% |
| Dan | 7/10 | 1874 days | 5% |
| Paul | 8/10 | 1874 days | 5% |
| Carl Bright | 10/10 | 1997 days | 5% |
| Ashleigh Lim | 10/10 | 1997 days | 5% |
| Linda | 9/10 | 1997 days | 5% |
| Reba | 9/10 | 2119 days | 5% |
| Stefan Hohmann | 10/10 | 2119 days | 5% |
| Peter | 10/10 | 2210 days | 4% |
| Su | 9/10 | 2210 days | 4% |
| Luis Vigil Vidal | 10/10 | 2240 days | 4% |
| Lua | 10/10 | 2240 days | 4% |
| Michal Mazaki | 3/10 | 2271 days | 2% |
| Michal Mazaki | 3/10 | 2271 days | 2% |
| Bites | 9/10 | 2271 days | 4% |
| Chris Plummer | 10/10 | 2271 days | 4% |
| Martinez Whanau | 9/10 | 2363 days | 4% |
| Andy | 3/10 | 2363 days | 2% |
| Paige | 9/10 | 2454 days | 4% |
| Michael | 10/10 | 2454 days | 4% |
| David Hart | 9/10 | 2485 days | 4% |
| Beth | 9/10 | 2485 days | 4% |
| Tash & Laura | 8/10 | 2513 days | 4% |
| Francois & Caroline | 9/10 | 2544 days | 4% |
| Elke fuenfstueck | 6/10 | 2575 days | 3% |
| Rachael Dyson | 9/10 | 2605 days | 4% |
| Grizzly Girl | 9/10 | 2636 days | 3% |
| Ingrid Peters | 10/10 | 2636 days | 4% |
| Kenza | 8/10 | 2636 days | 3% |
| Jennie and kids | 9/10 | 2789 days | 3% |
| Martha Godon | 8/10 | 2789 days | 3% |
| Bradletn | 8/10 | 2819 days | 3% |
| Helene | 9/10 | 2850 days | 3% |
| The Weathersons | 10/10 | 2863 days | 3% |
| Helen Bond | 10/10 | 2878 days | 3% |
| Luis Vigil Vidal | 10/10 | 2892 days | 3% |
| Millka Pietikainen | 10/10 | 2920 days | 3% |
| Ronald Daigneault | 8/10 | 2933 days | 3% |
| Debbie Lesurf | 10/10 | 2947 days | 3% |
| Joe Trigg | 7/10 | 2972 days | 3% |
| Javier Mimbrera | 9/10 | 3031 days | 3% |
| Alexander | 10/10 | 3149 days | 2% |
| Mark Ravenscroft | 10/10 | 3155 days | 2% |
| Roger | 9/10 | 3170 days | 2% |
| Mailhos Cécile | 9/10 | 3218 days | 2% |
| Mark Haydon | 10/10 | 3243 days | 2% |
| Liz K | 10/10 | 3254 days | 2% |
| Erich Brueggermann | 7/10 | 3272 days | 2% |
| Monique Pos | 10/10 | 3295 days | 2% |
| abd malik ahmad | 8/10 | 3305 days | 2% |
| Gary Cohen | 9/10 | 3335 days | 2% |
| S Webb | 9/10 | 3335 days | 2% |
| Greg Mackay | 8/10 | 3396 days | 2% |
| Mikael Torres | 9/10 | 3428 days | 2% |
| Bianca Macri | 10/10 | 3510 days | 2% |
| David Elliott | 10/10 | 3549 days | 2% |
| Susan Woods | 10/10 | 3580 days | 2% |
| Torben Koop | 10/10 | 3583 days | 2% |
| Heather Scoltock | 10/10 | 3605 days | 2% |
| Ian Robb | 10/10 | 3609 days | 2% |
| Michele Johns | 10/10 | 3609 days | 2% |
| Steve Newton | 10/10 | 3609 days | 2% |
| Tine Fook | 9/10 | 3626 days | 2% |
| Paul Read | 9/10 | 3640 days | 1% |
| Sarah Hammond | 8/10 | 3640 days | 1% |
| Pablo Suarez Fernandez | 9/10 | 3640 days | 1% |
| Roel Boorsma | 9/10 | 3658 days | 1% |
| David Walter | 5/10 | 3660 days | 1% |
| Jo Batt | 9/10 | 3675 days | 1% |
| Jamie | 9/10 | 3701 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3732 days | 1% |
| Suzanne Vermeulen | 7/10 | 3732 days | 1% |
| Denelle Coutts | 9/10 | 3743 days | 1% |
| María del Carmen Escandell | 8/10 | 3770 days | 1% |
| Andreas Knipper | 9/10 | 3786 days | 1% |
| Niall Crosby | 10/10 | 3824 days | 1% |
| Julie Walles | 9/10 | 3824 days | 1% |
| Constantin D | 7/10 | 3978 days | 1% |
| holidaymad from Solihull | 8/10 | 4005 days | 1% |
| John K | 9/10 | 4066 days | 1% |
| Mark Fisher | 8/10 | 4066 days | 1% |
| GN100 | 8/10 | 4097 days | 1% |
| Daniel Capener | 7/10 | 4189 days | 0% |
| tim winders | 9/10 | 4219 days | 0% |
| Leonie Moeller | 9/10 | 4289 days | 0% |
| Gillian Scott | 9/10 | 4309 days | 0% |
| Janina Zwerver | 9/10 | 4313 days | 0% |
| Rita Hochstiasser | 9/10 | 4336 days | 0% |
| Matthias Freiling | 7/10 | 4337 days | 0% |
| Johannes | 8/10 | 4338 days | 0% |
| Bert Snel | 9/10 | 4370 days | 0% |
| kiwifamily2 | 8/10 | 4370 days | 0% |
| David Restell | 9/10 | 4554 days | 1% |
| David Lee | 8/10 | 4688 days | 1% |
| Christopher Saunders | 7/10 | 4718 days | 1% |
| Henrik Steinruecken | 7/10 | 4748 days | 1% |
| Ramon Keller | 10/10 | 4756 days | 1% |
| Anne Kerpershoek | 8/10 | 4758 days | 1% |
| Camille Gerjat | 7/10 | 4771 days | 1% |
| Faassen | 5/10 | 4774 days | 1% |
| Fam von Hattem | 7/10 | 4778 days | 1% |
| sueadegizmo | 10/10 | 4949 days | 1% |
| Mark Westebring | 9/10 | 5028 days | 1% |
| Be Groen | 8/10 | 5033 days | 1% |
| Daniel & Manuela | 8/10 | 5047 days | 1% |
| Graham Platt | 8/10 | 5050 days | 1% |
| Lars | 9/10 | 5050 days | 1% |
| Michael Stoll | 8/10 | 5051 days | 1% |
| Moritz | 9/10 | 5054 days | 1% |
| Dominique | 8/10 | 5054 days | 1% |
| Charlotte | 7/10 | 5056 days | 1% |
| Hardy | 9/10 | 5056 days | 1% |
| Marjolein Hartsuiker | 8/10 | 5056 days | 1% |
| Corv V D Hof | 7/10 | 5067 days | 1% |
| Guillaume Milcent | 7/10 | 5067 days | 1% |
| Lotte Foged | 8/10 | 5068 days | 1% |
| snoopidoops | 9/10 | 5101 days | 1% |
| Waldemar Schuler | 9/10 | 5148 days | 1% |
| Lardy | 8/10 | 5149 days | 1% |
| R & M Willows | 9/10 | 5149 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 5193 days | 1% |
| james11 | 9/10 | 5193 days | 1% |
| kelvin88 | 10/10 | 5193 days | 1% |
| Jon11 | 10/10 | 5193 days | 1% |
| john_seasoned_traveler | 10/10 | 5193 days | 1% |
| de Smedt | 9/10 | 5379 days | 1% |
| Philip Gierke | 7/10 | 5381 days | 1% |
| Knapen | 9/10 | 5387 days | 1% |
| Kuhu | 7/10 | 5391 days | 1% |
| Christian Pflegi | 6/10 | 5395 days | 1% |
| Marianne Wheatley | 10/10 | 5395 days | 1% |
| Wheeler | 7/10 | 5396 days | 1% |
| Nick Tinnemeier | 8/10 | 5397 days | 1% |
| Fam de Kruyf | 8/10 | 5404 days | 1% |
| Fee_MacIntosh | 10/10 | 5407 days | 1% |
| Vincent | 7/10 | 5411 days | 1% |
| Sanne | 8/10 | 5411 days | 1% |
| Erica Moorhouse | 8/10 | 5412 days | 1% |
| mr Schumader | 10/10 | 5421 days | 1% |
| Helene Descamps | 7/10 | 5423 days | 1% |
| Patrick Decoster | 8/10 | 5428 days | 1% |
| Jane Hancock | 9/10 | 5430 days | 1% |
| Nadia Husain | 6/10 | 5435 days | 1% |
| hendrik king | 9/10 | 5466 days | 1% |
| Christof | 10/10 | 5741 days | 1% |
| astridaus | 9/10 | 5741 days | 1% |
| Flora | 9/10 | 5774 days | 1% |
| John Harrison | 10/10 | 5779 days | 1% |
| anon | 7/10 | 5779 days | 1% |
| Pierre Pilon | 9/10 | 5780 days | 1% |
| Peter Koeck | 10/10 | 5781 days | 1% |
| Sebastien Briant | 8/10 | 5799 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 5805 days | 1% |
| Beute Jacob | 7/10 | 5813 days | 1% |
| Family van Hessem | 7/10 | 5820 days | 1% |
| Thomas Signes | 7/10 | 5827 days | 1% |
| kevinp | 7/10 | 5843 days | 1% |
| ilkal | 8/10 | 5848 days | 1% |
| elskeb | 8/10 | 5850 days | 1% |
| Hanne Wichmann | 10/10 | 5866 days | 1% |
| Steffi Marco | 7/10 | 5866 days | 1% |
| Volker Jåkel | 7/10 | 5869 days | 1% |
| MartinG | 8/10 | 6139 days | 1% |
| GillianK | 9/10 | 6141 days | 1% |
| Nick | 8/10 | 6149 days | 1% |
| Nick | 9/10 | 6150 days | 1% |
| Chris | 9/10 | 6155 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
2.54% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.