G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whakapapa Holiday Park
Valid Reviews
189 Valid Reviews
The Whakapapa Holiday Park experience has a total of 193 reviews. There are 189 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 189 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
25% |
| 9/10 | 62 |
|
33% |
| 8/10 | 40 |
|
21% |
| 7/10 | 26 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
84.50% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.50% and is based on 189 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 189 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.81%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Charlie | 10/10 | 285 days | 100% |
| Morgane | 8/10 | 375 days | 95% |
| Jojo&Skoko | 10/10 | 375 days | 96% |
| Cam an | 3/10 | 406 days | 52% |
| Kc | 9/10 | 406 days | 94% |
| Bobo | 9/10 | 406 days | 94% |
| Emily | 9/10 | 406 days | 94% |
| Nadia | 9/10 | 436 days | 93% |
| Fabienne | 5/10 | 681 days | 59% |
| Jorian | 10/10 | 710 days | 75% |
| Mike Howe | 8/10 | 710 days | 73% |
| Sydney Piskor | 10/10 | 802 days | 66% |
| Anne | 6/10 | 833 days | 55% |
| Henry | 9/10 | 894 days | 56% |
| Ka Gill | 9/10 | 986 days | 47% |
| Anne | 9/10 | 1016 days | 44% |
| Helen E | 8/10 | 1047 days | 41% |
| V L Nelson | 9/10 | 1075 days | 38% |
| Inge | 8/10 | 1106 days | 35% |
| Cindi Wight | 10/10 | 1167 days | 31% |
| Annie | 1/10 | 1563 days | 4% |
| Melissa | 10/10 | 1746 days | 6% |
| Jaeneen | 10/10 | 1805 days | 5% |
| Dan | 7/10 | 1897 days | 5% |
| Paul | 8/10 | 1897 days | 5% |
| Carl Bright | 10/10 | 2020 days | 5% |
| Ashleigh Lim | 10/10 | 2020 days | 5% |
| Linda | 9/10 | 2020 days | 5% |
| Reba | 9/10 | 2142 days | 5% |
| Stefan Hohmann | 10/10 | 2142 days | 5% |
| Peter | 10/10 | 2233 days | 4% |
| Su | 9/10 | 2233 days | 4% |
| Luis Vigil Vidal | 10/10 | 2263 days | 4% |
| Lua | 10/10 | 2263 days | 4% |
| Michal Mazaki | 3/10 | 2294 days | 2% |
| Michal Mazaki | 3/10 | 2294 days | 2% |
| Bites | 9/10 | 2294 days | 4% |
| Chris Plummer | 10/10 | 2294 days | 4% |
| Martinez Whanau | 9/10 | 2386 days | 4% |
| Andy | 3/10 | 2386 days | 2% |
| Paige | 9/10 | 2477 days | 4% |
| Michael | 10/10 | 2477 days | 4% |
| David Hart | 9/10 | 2508 days | 4% |
| Beth | 9/10 | 2508 days | 4% |
| Tash & Laura | 8/10 | 2536 days | 4% |
| Francois & Caroline | 9/10 | 2567 days | 4% |
| Elke fuenfstueck | 6/10 | 2598 days | 3% |
| Rachael Dyson | 9/10 | 2627 days | 4% |
| Grizzly Girl | 9/10 | 2659 days | 3% |
| Ingrid Peters | 10/10 | 2659 days | 3% |
| Kenza | 8/10 | 2659 days | 3% |
| Jennie and kids | 9/10 | 2812 days | 3% |
| Martha Godon | 8/10 | 2812 days | 3% |
| Bradletn | 8/10 | 2842 days | 3% |
| Helene | 9/10 | 2873 days | 3% |
| The Weathersons | 10/10 | 2886 days | 3% |
| Helen Bond | 10/10 | 2901 days | 3% |
| Luis Vigil Vidal | 10/10 | 2915 days | 3% |
| Millka Pietikainen | 10/10 | 2943 days | 3% |
| Ronald Daigneault | 8/10 | 2956 days | 3% |
| Debbie Lesurf | 10/10 | 2970 days | 3% |
| Joe Trigg | 7/10 | 2995 days | 3% |
| Javier Mimbrera | 9/10 | 3053 days | 3% |
| Alexander | 10/10 | 3172 days | 2% |
| Mark Ravenscroft | 10/10 | 3178 days | 2% |
| Roger | 9/10 | 3193 days | 2% |
| Mailhos Cécile | 9/10 | 3241 days | 2% |
| Mark Haydon | 10/10 | 3265 days | 2% |
| Liz K | 10/10 | 3277 days | 2% |
| Erich Brueggermann | 7/10 | 3295 days | 2% |
| Monique Pos | 10/10 | 3318 days | 2% |
| abd malik ahmad | 8/10 | 3327 days | 2% |
| Gary Cohen | 9/10 | 3357 days | 2% |
| S Webb | 9/10 | 3357 days | 2% |
| Greg Mackay | 8/10 | 3418 days | 2% |
| Mikael Torres | 9/10 | 3451 days | 2% |
| Bianca Macri | 10/10 | 3533 days | 2% |
| David Elliott | 10/10 | 3571 days | 2% |
| Susan Woods | 10/10 | 3602 days | 2% |
| Torben Koop | 10/10 | 3606 days | 2% |
| Heather Scoltock | 10/10 | 3628 days | 2% |
| Ian Robb | 10/10 | 3631 days | 1% |
| Michele Johns | 10/10 | 3631 days | 1% |
| Steve Newton | 10/10 | 3632 days | 1% |
| Tine Fook | 9/10 | 3649 days | 1% |
| Paul Read | 9/10 | 3662 days | 1% |
| Sarah Hammond | 8/10 | 3662 days | 1% |
| Pablo Suarez Fernandez | 9/10 | 3663 days | 1% |
| Roel Boorsma | 9/10 | 3681 days | 1% |
| David Walter | 5/10 | 3683 days | 1% |
| Jo Batt | 9/10 | 3698 days | 1% |
| Jamie | 9/10 | 3723 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3754 days | 1% |
| Suzanne Vermeulen | 7/10 | 3755 days | 1% |
| Denelle Coutts | 9/10 | 3766 days | 1% |
| María del Carmen Escandell | 8/10 | 3793 days | 1% |
| Andreas Knipper | 9/10 | 3809 days | 1% |
| Niall Crosby | 10/10 | 3846 days | 1% |
| Julie Walles | 9/10 | 3846 days | 1% |
| Constantin D | 7/10 | 4001 days | 1% |
| holidaymad from Solihull | 8/10 | 4027 days | 1% |
| John K | 9/10 | 4088 days | 1% |
| Mark Fisher | 8/10 | 4088 days | 1% |
| GN100 | 8/10 | 4119 days | 0% |
| Daniel Capener | 7/10 | 4212 days | 0% |
| tim winders | 9/10 | 4242 days | 0% |
| Leonie Moeller | 9/10 | 4312 days | 0% |
| Gillian Scott | 9/10 | 4332 days | 0% |
| Janina Zwerver | 9/10 | 4336 days | 0% |
| Rita Hochstiasser | 9/10 | 4359 days | 0% |
| Matthias Freiling | 7/10 | 4360 days | 0% |
| Johannes | 8/10 | 4361 days | 0% |
| Bert Snel | 9/10 | 4392 days | 1% |
| kiwifamily2 | 8/10 | 4393 days | 1% |
| David Restell | 9/10 | 4577 days | 1% |
| David Lee | 8/10 | 4711 days | 1% |
| Christopher Saunders | 7/10 | 4741 days | 1% |
| Henrik Steinruecken | 7/10 | 4771 days | 1% |
| Ramon Keller | 10/10 | 4779 days | 1% |
| Anne Kerpershoek | 8/10 | 4781 days | 1% |
| Camille Gerjat | 7/10 | 4794 days | 1% |
| Faassen | 5/10 | 4797 days | 1% |
| Fam von Hattem | 7/10 | 4801 days | 1% |
| sueadegizmo | 10/10 | 4972 days | 1% |
| Mark Westebring | 9/10 | 5051 days | 1% |
| Be Groen | 8/10 | 5056 days | 1% |
| Daniel & Manuela | 8/10 | 5070 days | 1% |
| Graham Platt | 8/10 | 5073 days | 1% |
| Lars | 9/10 | 5073 days | 1% |
| Michael Stoll | 8/10 | 5074 days | 1% |
| Moritz | 9/10 | 5077 days | 1% |
| Dominique | 8/10 | 5077 days | 1% |
| Charlotte | 7/10 | 5079 days | 1% |
| Hardy | 9/10 | 5079 days | 1% |
| Marjolein Hartsuiker | 8/10 | 5079 days | 1% |
| Corv V D Hof | 7/10 | 5090 days | 1% |
| Guillaume Milcent | 7/10 | 5090 days | 1% |
| Lotte Foged | 8/10 | 5091 days | 1% |
| snoopidoops | 9/10 | 5124 days | 1% |
| Waldemar Schuler | 9/10 | 5171 days | 1% |
| Lardy | 8/10 | 5172 days | 1% |
| R & M Willows | 9/10 | 5172 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 5216 days | 1% |
| james11 | 9/10 | 5216 days | 1% |
| kelvin88 | 10/10 | 5216 days | 1% |
| Jon11 | 10/10 | 5216 days | 1% |
| john_seasoned_traveler | 10/10 | 5216 days | 1% |
| de Smedt | 9/10 | 5402 days | 1% |
| Philip Gierke | 7/10 | 5404 days | 1% |
| Knapen | 9/10 | 5410 days | 1% |
| Kuhu | 7/10 | 5414 days | 1% |
| Christian Pflegi | 6/10 | 5418 days | 1% |
| Marianne Wheatley | 10/10 | 5418 days | 1% |
| Wheeler | 7/10 | 5419 days | 1% |
| Nick Tinnemeier | 8/10 | 5420 days | 1% |
| Fam de Kruyf | 8/10 | 5427 days | 1% |
| Fee_MacIntosh | 10/10 | 5430 days | 1% |
| Vincent | 7/10 | 5434 days | 1% |
| Sanne | 8/10 | 5434 days | 1% |
| Erica Moorhouse | 8/10 | 5435 days | 1% |
| mr Schumader | 10/10 | 5444 days | 1% |
| Helene Descamps | 7/10 | 5446 days | 1% |
| Patrick Decoster | 8/10 | 5451 days | 1% |
| Jane Hancock | 9/10 | 5453 days | 1% |
| Nadia Husain | 6/10 | 5458 days | 1% |
| hendrik king | 9/10 | 5489 days | 1% |
| Christof | 10/10 | 5764 days | 1% |
| astridaus | 9/10 | 5764 days | 1% |
| Flora | 9/10 | 5797 days | 1% |
| John Harrison | 10/10 | 5802 days | 1% |
| anon | 7/10 | 5802 days | 1% |
| Pierre Pilon | 9/10 | 5803 days | 1% |
| Peter Koeck | 10/10 | 5804 days | 1% |
| Sebastien Briant | 8/10 | 5822 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 5828 days | 1% |
| Beute Jacob | 7/10 | 5836 days | 1% |
| Family van Hessem | 7/10 | 5843 days | 1% |
| Thomas Signes | 7/10 | 5850 days | 1% |
| kevinp | 7/10 | 5866 days | 1% |
| ilkal | 8/10 | 5871 days | 1% |
| elskeb | 8/10 | 5873 days | 1% |
| Hanne Wichmann | 10/10 | 5889 days | 1% |
| Steffi Marco | 7/10 | 5889 days | 1% |
| Volker Jåkel | 7/10 | 5892 days | 1% |
| MartinG | 8/10 | 6162 days | 1% |
| GillianK | 9/10 | 6164 days | 1% |
| Nick | 8/10 | 6172 days | 1% |
| Nick | 9/10 | 6173 days | 1% |
| Chris | 9/10 | 6178 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
2.54% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.