Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Whakapapa Holiday Park

Valid Reviews

169 Valid Reviews

The Whakapapa Holiday Park experience has a total of 173 reviews. There are 169 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 169 valid reviews:

Rating Count Percentage
10/10 43
25%
9/10 54
32%
8/10 36
21%
7/10 26
15%
6/10 3
2%
5/10 3
2%
4/10 0
0%
3/10 3
2%
2/10 0
0%
1/10 1
1%

84.56% Average

The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.56% and is based on 169 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

72 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 169 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 72 face-to-face reviews:

Rating Count Percentage
10/10 8
11%
9/10 18
25%
8/10 23
32%
7/10 20
28%
6/10 2
3%
5/10 1
1%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

80.97% Average

The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

83.69%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Annie 1/10 115 days 83%
Melissa 10/10 298 days 100%
Jaeneen 10/10 357 days 93%
Dan 7/10 449 days 72%
Paul 8/10 449 days 75%
Carl Bright 10/10 572 days 56%
Ashleigh Lim 10/10 572 days 56%
Linda 9/10 572 days 56%
Reba 9/10 694 days 35%
Stefan Hohmann 10/10 694 days 35%
Peter 10/10 785 days 24%
Su 9/10 785 days 24%
Luis Vigil Vidal 10/10 815 days 20%
Lua 10/10 815 days 20%
Michal Mazaki 3/10 846 days 13%
Michal Mazaki 3/10 846 days 13%
Bites 9/10 846 days 17%
Chris Plummer 10/10 846 days 17%
Martinez Whanau 9/10 938 days 10%
Andy 3/10 938 days 8%
Paige 9/10 1029 days 7%
Michael 10/10 1029 days 7%
David Hart 9/10 1060 days 6%
Beth 9/10 1060 days 6%
Tash & Laura 8/10 1088 days 6%
Francois & Caroline 9/10 1119 days 6%
Elke fuenfstueck 6/10 1150 days 5%
Rachael Dyson 9/10 1179 days 6%
Grizzly Girl 9/10 1211 days 6%
Ingrid Peters 10/10 1211 days 6%
Kenza 8/10 1211 days 5%
Jennie and kids 9/10 1364 days 5%
Martha Godon 8/10 1364 days 5%
Bradletn 8/10 1394 days 5%
Helene 9/10 1425 days 5%
The Weathersons 10/10 1438 days 5%
Helen Bond 10/10 1453 days 5%
Luis Vigil Vidal 10/10 1467 days 5%
Millka Pietikainen 10/10 1495 days 5%
Ronald Daigneault 8/10 1508 days 5%
Debbie Lesurf 10/10 1522 days 5%
Joe Trigg 7/10 1547 days 4%
Javier Mimbrera 9/10 1605 days 5%
Alexander 10/10 1724 days 4%
Mark Ravenscroft 10/10 1730 days 4%
Roger 9/10 1745 days 4%
Mailhos Cécile 9/10 1793 days 4%
Mark Haydon 10/10 1817 days 4%
Liz K 10/10 1829 days 4%
Erich Brueggermann 7/10 1847 days 4%
Monique Pos 10/10 1870 days 4%
abd malik ahmad 8/10 1879 days 4%
Gary Cohen 9/10 1909 days 4%
S Webb 9/10 1909 days 4%
Greg Mackay 8/10 1970 days 4%
Mikael Torres 9/10 2003 days 4%
Bianca Macri 10/10 2085 days 4%
David Elliott 10/10 2123 days 3%
Susan Woods 10/10 2154 days 3%
Torben Koop 10/10 2158 days 3%
Heather Scoltock 10/10 2180 days 3%
Ian Robb 10/10 2183 days 3%
Michele Johns 10/10 2183 days 3%
Steve Newton 10/10 2184 days 3%
Tine Fook 9/10 2201 days 3%
Paul Read 9/10 2214 days 3%
Sarah Hammond 8/10 2214 days 3%
Pablo Suarez Fernandez 9/10 2215 days 3%
Roel Boorsma 9/10 2233 days 3%
David Walter 5/10 2235 days 3%
Jo Batt 9/10 2250 days 3%
Jamie 9/10 2275 days 3%
Jule & Thomas aus Hamburg Elternzeit 2015 5/10 2306 days 2%
Suzanne Vermeulen 7/10 2307 days 3%
Denelle Coutts 9/10 2318 days 3%
María del Carmen Escandell 8/10 2345 days 3%
Andreas Knipper 9/10 2361 days 3%
Niall Crosby 10/10 2398 days 3%
Julie Walles 9/10 2398 days 3%
Constantin D 7/10 2553 days 2%
holidaymad from Solihull 8/10 2579 days 2%
John K 9/10 2640 days 2%
Mark Fisher 8/10 2640 days 2%
GN100 8/10 2671 days 2%
Daniel Capener 7/10 2764 days 2%
tim winders 9/10 2794 days 2%
Leonie Moeller 9/10 2864 days 2%
Gillian Scott 9/10 2884 days 2%
Janina Zwerver 9/10 2888 days 2%
Rita Hochstiasser 9/10 2911 days 2%
Matthias Freiling 7/10 2912 days 2%
Johannes 8/10 2913 days 2%
Bert Snel 9/10 2944 days 2%
kiwifamily2 8/10 2945 days 2%
David Restell 9/10 3129 days 1%
David Lee 8/10 3263 days 1%
Christopher Saunders 7/10 3293 days 1%
Henrik Steinruecken 7/10 3323 days 1%
Ramon Keller 10/10 3331 days 1%
Anne Kerpershoek 8/10 3333 days 1%
Camille Gerjat 7/10 3346 days 1%
Faassen 5/10 3349 days 1%
Fam von Hattem 7/10 3353 days 1%
sueadegizmo 10/10 3524 days 0%
Mark Westebring 9/10 3603 days 0%
Be Groen 8/10 3608 days 0%
Daniel & Manuela 8/10 3622 days 0%
Graham Platt 8/10 3625 days 0%
Lars 9/10 3625 days 0%
Michael Stoll 8/10 3626 days 0%
Moritz 9/10 3629 days 0%
Dominique 8/10 3629 days 0%
Charlotte 7/10 3631 days 0%
Hardy 9/10 3631 days 0%
Marjolein Hartsuiker 8/10 3631 days 0%
Corv V D Hof 7/10 3642 days 0%
Guillaume Milcent 7/10 3642 days 0%
Lotte Foged 8/10 3643 days 0%
snoopidoops 9/10 3676 days 1%
Waldemar Schuler 9/10 3723 days 1%
Lardy 8/10 3724 days 1%
R & M Willows 9/10 3724 days 1%
Amelia Tan-MaKhmalchi 10/10 3768 days 1%
james11 9/10 3768 days 1%
kelvin88 10/10 3768 days 1%
Jon11 10/10 3768 days 1%
john_seasoned_traveler 10/10 3768 days 1%
de Smedt 9/10 3954 days 1%
Philip Gierke 7/10 3956 days 1%
Knapen 9/10 3962 days 1%
Kuhu 7/10 3966 days 1%
Christian Pflegi 6/10 3970 days 1%
Marianne Wheatley 10/10 3970 days 1%
Wheeler 7/10 3971 days 1%
Nick Tinnemeier 8/10 3972 days 1%
Fam de Kruyf 8/10 3979 days 1%
Fee_MacIntosh 10/10 3982 days 1%
Vincent 7/10 3986 days 1%
Sanne 8/10 3986 days 1%
Erica Moorhouse 8/10 3987 days 1%
mr Schumader 10/10 3996 days 1%
Helene Descamps 7/10 3998 days 1%
Patrick Decoster 8/10 4003 days 1%
Jane Hancock 9/10 4005 days 1%
Nadia Husain 6/10 4010 days 1%
hendrik king 9/10 4041 days 1%
Christof 10/10 4316 days 1%
astridaus 9/10 4316 days 1%
Flora 9/10 4349 days 1%
John Harrison 10/10 4354 days 1%
anon 7/10 4354 days 1%
Pierre Pilon 9/10 4355 days 1%
Peter Koeck 10/10 4356 days 1%
Sebastien Briant 8/10 4374 days 1%
Schubert, Wolfgang & Claudia 8/10 4380 days 1%
Beute Jacob 7/10 4388 days 1%
Family van Hessem 7/10 4395 days 1%
Thomas Signes 7/10 4402 days 1%
kevinp 7/10 4418 days 1%
ilkal 8/10 4423 days 1%
elskeb 8/10 4425 days 1%
Hanne Wichmann 10/10 4441 days 1%
Steffi Marco 7/10 4441 days 1%
Volker Jåkel 7/10 4444 days 1%
MartinG 8/10 4714 days 1%
GillianK 9/10 4716 days 1%
Nick 8/10 4724 days 1%
Nick 9/10 4725 days 1%
Chris 9/10 4730 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-1.79% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 48 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Whakapapa Holiday Park experience has been adjusted for 87 days. Adjustments are according to the following table.

Days Adjustment
84 -1.73%
85 -1.75%
86 -1.77%
87 -1.79%
88 -1.81%
89 -1.83%
90 -1.85%

Final Ranking Score

82%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.