Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Whakapapa Holiday Park

Valid Reviews

164 Valid Reviews

The Whakapapa Holiday Park experience has a total of 168 reviews. There are 164 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 164 valid reviews:

Rating Count Percentage
10/10 41
25%
9/10 54
33%
8/10 35
21%
7/10 25
15%
6/10 3
2%
5/10 3
2%
4/10 0
0%
3/10 3
2%
2/10 0
0%
1/10 0
0%

84.94% Average

The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.94% and is based on 164 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

72 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 164 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 72 face-to-face reviews:

Rating Count Percentage
10/10 8
11%
9/10 18
25%
8/10 23
32%
7/10 20
28%
6/10 2
3%
5/10 1
1%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

80.97% Average

The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

87.15%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Carl Bright 10/10 82 days 98.93 100%
Ashleigh Lim 10/10 82 days 98.93 100%
Linda 9/10 82 days 98.93 100%
Reba 9/10 204 days 93.41 94%
Stefan Hohmann 10/10 204 days 93.41 94%
Peter 10/10 295 days 86.21 87%
Su 9/10 295 days 86.21 87%
Luis Vigil Vidal 10/10 325 days 83.26 84%
Lua 10/10 325 days 83.26 84%
Michal Mazaki 3/10 356 days 61.54 62%
Michal Mazaki 3/10 356 days 61.54 62%
Bites 9/10 356 days 79.92 81%
Chris Plummer 10/10 356 days 79.92 81%
Martinez Whanau 9/10 448 days 68.2 69%
Andy 3/10 448 days 52.51 53%
Paige 9/10 539 days 53.96 55%
Michael 10/10 539 days 53.96 55%
David Hart 9/10 570 days 48.68 49%
Beth 9/10 570 days 48.68 49%
Tash & Laura 8/10 598 days 41.93 42%
Francois & Caroline 9/10 629 days 39.41 40%
Elke fuenfstueck 6/10 660 days 29.04 29%
Rachael Dyson 9/10 690 days 30.99 31%
Grizzly Girl 9/10 721 days 27.17 27%
Ingrid Peters 10/10 721 days 27.17 27%
Kenza 8/10 721 days 25.81 26%
Jennie and kids 9/10 874 days 12.74 13%
Martha Godon 8/10 874 days 12.1 12%
Bradletn 8/10 904 days 10.24 10%
Helene 9/10 935 days 9.06 9%
The Weathersons 10/10 948 days true 8.42 9%
Helen Bond 10/10 963 days 7.76 8%
Luis Vigil Vidal 10/10 977 days true 7.21 7%
Millka Pietikainen 10/10 1005 days 6.28 6%
Ronald Daigneault 8/10 1018 days true 5.64 6%
Debbie Lesurf 10/10 1032 days 5.63 6%
Joe Trigg 7/10 1057 days 4.76 5%
Javier Mimbrera 9/10 1116 days 4.96 5%
Alexander 10/10 1234 days 4.73 5%
Mark Ravenscroft 10/10 1240 days 4.72 5%
Roger 9/10 1255 days 4.69 5%
Mailhos Cécile 9/10 1303 days 4.59 5%
Mark Haydon 10/10 1328 days 4.54 5%
Liz K 10/10 1339 days 4.52 5%
Erich Brueggermann 7/10 1357 days 4.08 4%
Monique Pos 10/10 1380 days 4.44 4%
abd malik ahmad 8/10 1390 days 4.2 4%
Gary Cohen 9/10 1420 days 4.36 4%
S Webb 9/10 1420 days 4.36 4%
Greg Mackay 8/10 1481 days 4.03 4%
Mikael Torres 9/10 1513 days 4.18 4%
Bianca Macri 10/10 1595 days 4.02 4%
David Elliott 10/10 1634 days 3.95 4%
Susan Woods 10/10 1665 days 3.88 4%
Torben Koop 10/10 1668 days 3.88 4%
Heather Scoltock 10/10 1690 days 3.84 4%
Ian Robb 10/10 1694 days 3.83 4%
Michele Johns 10/10 1694 days 3.83 4%
Steve Newton 10/10 1694 days 3.83 4%
Tine Fook 9/10 1711 days 3.79 4%
Paul Read 9/10 1725 days 3.77 4%
Sarah Hammond 8/10 1725 days 3.58 4%
Pablo Suarez Fernandez 9/10 1725 days 3.77 4%
Roel Boorsma 9/10 1743 days 3.73 4%
David Walter 5/10 1745 days 3.02 3%
Jo Batt 9/10 1760 days 3.7 4%
Jamie 9/10 1786 days 3.65 4%
Jule & Thomas aus Hamburg Elternzeit 2015 5/10 1817 days 2.91 3%
Suzanne Vermeulen 7/10 1817 days 3.26 3%
Denelle Coutts 9/10 1828 days 3.57 4%
María del Carmen Escandell 8/10 1855 days 3.34 3%
Andreas Knipper 9/10 1871 days 3.48 4%
Niall Crosby 10/10 1909 days 3.41 3%
Julie Walles 9/10 1909 days 3.41 3%
Constantin D 7/10 2063 days 2.83 3%
holidaymad from Solihull 8/10 2090 days 2.9 3%
John K 9/10 2151 days 2.93 3%
Mark Fisher 8/10 2151 days 2.79 3%
GN100 8/10 2182 days 2.73 3%
Daniel Capener 7/10 2274 days 2.45 2%
tim winders 9/10 2304 days 2.63 3%
Leonie Moeller 9/10 2374 days true 2.5 3%
Gillian Scott 9/10 2394 days 2.46 2%
Janina Zwerver 9/10 2398 days true 2.45 2%
Rita Hochstiasser 9/10 2421 days true 2.41 2%
Matthias Freiling 7/10 2422 days true 2.19 2%
Johannes 8/10 2423 days true 2.28 2%
Bert Snel 9/10 2455 days 2.34 2%
kiwifamily2 8/10 2455 days 2.22 2%
David Restell 9/10 2639 days 1.98 2%
David Lee 8/10 2773 days true 1.63 2%
Christopher Saunders 7/10 2803 days true 1.51 2%
Henrik Steinruecken 7/10 2833 days true 1.45 1%
Ramon Keller 10/10 2841 days true 1.58 2%
Anne Kerpershoek 8/10 2843 days true 1.5 2%
Camille Gerjat 7/10 2856 days true 1.41 1%
Faassen 5/10 2859 days true 1.25 1%
Fam von Hattem 7/10 2863 days true 1.4 1%
sueadegizmo 10/10 3034 days 1.21 1%
Mark Westebring 9/10 3113 days true 1.05 1%
Be Groen 8/10 3118 days true 0.99 1%
Daniel & Manuela 8/10 3132 days true 0.96 1%
Graham Platt 8/10 3135 days true 0.96 1%
Lars 9/10 3135 days true 1.01 1%
Michael Stoll 8/10 3136 days true 0.96 1%
Moritz 9/10 3139 days true 1.0 1%
Dominique 8/10 3139 days true 0.95 1%
Charlotte 7/10 3141 days true 0.91 1%
Hardy 9/10 3141 days true 1.0 1%
Marjolein Hartsuiker 8/10 3141 days true 0.95 1%
Corv V D Hof 7/10 3152 days true 0.89 1%
Guillaume Milcent 7/10 3152 days true 0.89 1%
Lotte Foged 8/10 3153 days true 0.92 1%
snoopidoops 9/10 3186 days 0.91 1%
Waldemar Schuler 9/10 3233 days true 0.82 1%
Lardy 8/10 3234 days true 0.77 1%
R & M Willows 9/10 3234 days true 0.81 1%
Amelia Tan-MaKhmalchi 10/10 3278 days 0.73 1%
james11 9/10 3278 days 0.73 1%
kelvin88 10/10 3278 days 0.73 1%
Jon11 10/10 3278 days 0.73 1%
john_seasoned_traveler 10/10 3278 days 0.73 1%
de Smedt 9/10 3464 days true 0.36 0%
Philip Gierke 7/10 3466 days true 0.33 0%
Knapen 9/10 3472 days true 0.35 0%
Kuhu 7/10 3476 days true 0.31 0%
Christian Pflegi 6/10 3480 days true 0.28 0%
Marianne Wheatley 10/10 3480 days true 0.33 0%
Wheeler 7/10 3481 days true 0.3 0%
Nick Tinnemeier 8/10 3482 days true 0.31 0%
Fam de Kruyf 8/10 3489 days true 0.3 0%
Fee_MacIntosh 10/10 3492 days 0.31 0%
Vincent 7/10 3496 days true 0.27 0%
Sanne 8/10 3496 days true 0.29 0%
Erica Moorhouse 8/10 3497 days true 0.28 0%
mr Schumader 10/10 3506 days true 0.28 0%
Helene Descamps 7/10 3508 days true 0.25 0%
Patrick Decoster 8/10 3513 days true 0.25 0%
Jane Hancock 9/10 3515 days true 0.26 0%
Nadia Husain 6/10 3520 days true 0.21 0%
hendrik king 9/10 3551 days 0.19 0%
Christof 10/10 3826 days 0.0 0%
astridaus 9/10 3826 days true 0.0 0%
Flora 9/10 3859 days true 0.0 0%
John Harrison 10/10 3864 days true 0.0 0%
anon 7/10 3864 days true 0.0 0%
Pierre Pilon 9/10 3865 days true 0.0 0%
Peter Koeck 10/10 3866 days true 0.0 0%
Sebastien Briant 8/10 3884 days true 0.0 0%
Schubert, Wolfgang & Claudia 8/10 3890 days true 0.0 0%
Beute Jacob 7/10 3898 days true 0.0 0%
Family van Hessem 7/10 3905 days true 0.0 0%
Thomas Signes 7/10 3912 days true 0.0 0%
kevinp 7/10 3928 days true 0.0 0%
ilkal 8/10 3933 days true 0.0 0%
elskeb 8/10 3935 days true 0.0 0%
Hanne Wichmann 10/10 3951 days true 0.0 0%
Steffi Marco 7/10 3951 days true 0.0 0%
Volker Jåkel 7/10 3954 days true 0.0 0%
MartinG 8/10 4224 days true 0.0 0%
GillianK 9/10 4226 days true 0.0 0%
Nick 8/10 4234 days true 0.0 0%
Nick 9/10 4235 days true 0.0 0%
Chris 9/10 4240 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.68% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 73 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Whakapapa Holiday Park experience has been adjusted for 44 days. Adjustments are according to the following table.

Days Adjustment
41 -0.63%
42 -0.65%
43 -0.66%
44 -0.68%
45 -0.69%
46 -0.71%
47 -0.72%

Final Ranking Score

86%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.