Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whakapapa Holiday Park
Valid Reviews
190 Valid Reviews
The Whakapapa Holiday Park experience has a total of 194 reviews. There are 190 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 190 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
25% |
| 9/10 | 62 |
|
33% |
| 8/10 | 40 |
|
21% |
| 7/10 | 26 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 3 |
|
2% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
1% |
84.11% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.11% and is based on 190 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 190 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.85%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ana | 2/10 | 69 days | 49% |
| Charlie | 10/10 | 344 days | 100% |
| Morgane | 8/10 | 434 days | 94% |
| Jojo&Skoko | 10/10 | 434 days | 96% |
| Cam an | 3/10 | 465 days | 51% |
| Kc | 9/10 | 465 days | 93% |
| Bobo | 9/10 | 465 days | 93% |
| Emily | 9/10 | 465 days | 93% |
| Nadia | 9/10 | 495 days | 91% |
| Fabienne | 5/10 | 740 days | 56% |
| Jorian | 10/10 | 769 days | 71% |
| Mike Howe | 8/10 | 769 days | 70% |
| Sydney Piskor | 10/10 | 861 days | 62% |
| Anne | 6/10 | 892 days | 50% |
| Henry | 9/10 | 953 days | 51% |
| Ka Gill | 9/10 | 1045 days | 42% |
| Anne | 9/10 | 1075 days | 39% |
| Helen E | 8/10 | 1106 days | 36% |
| V L Nelson | 9/10 | 1134 days | 34% |
| Inge | 8/10 | 1165 days | 31% |
| Cindi Wight | 10/10 | 1226 days | 27% |
| Annie | 1/10 | 1622 days | 3% |
| Melissa | 10/10 | 1805 days | 5% |
| Jaeneen | 10/10 | 1864 days | 5% |
| Koe | 2/10 | 1895 days | 2% |
| Dan | 7/10 | 1956 days | 5% |
| Paul | 8/10 | 1956 days | 5% |
| Carl Bright | 10/10 | 2079 days | 5% |
| Ashleigh Lim | 10/10 | 2079 days | 5% |
| Linda | 9/10 | 2079 days | 5% |
| Reba | 9/10 | 2201 days | 5% |
| Stefan Hohmann | 10/10 | 2201 days | 5% |
| Peter | 10/10 | 2292 days | 4% |
| Su | 9/10 | 2292 days | 4% |
| Luis Vigil Vidal | 10/10 | 2322 days | 4% |
| Lua | 10/10 | 2322 days | 4% |
| Michal Mazaki | 3/10 | 2353 days | 2% |
| Bites | 9/10 | 2353 days | 4% |
| Chris Plummer | 10/10 | 2353 days | 4% |
| Martinez Whanau | 9/10 | 2445 days | 4% |
| Andy | 3/10 | 2445 days | 2% |
| Paige | 9/10 | 2536 days | 4% |
| Michael | 10/10 | 2536 days | 4% |
| David Hart | 9/10 | 2567 days | 4% |
| Beth | 9/10 | 2567 days | 4% |
| Tash & Laura | 8/10 | 2595 days | 4% |
| Francois & Caroline | 9/10 | 2626 days | 4% |
| Elke fuenfstueck | 6/10 | 2657 days | 3% |
| Rachael Dyson | 9/10 | 2687 days | 3% |
| Grizzly Girl | 9/10 | 2718 days | 3% |
| Ingrid Peters | 10/10 | 2718 days | 3% |
| Kenza | 8/10 | 2718 days | 3% |
| Jennie and kids | 9/10 | 2871 days | 3% |
| Martha Godon | 8/10 | 2871 days | 3% |
| Bradletn | 8/10 | 2901 days | 3% |
| Helene | 9/10 | 2932 days | 3% |
| The Weathersons | 10/10 | 2945 days | 3% |
| Helen Bond | 10/10 | 2960 days | 3% |
| Luis Vigil Vidal | 10/10 | 2974 days | 3% |
| Millka Pietikainen | 10/10 | 3002 days | 3% |
| Ronald Daigneault | 8/10 | 3015 days | 3% |
| Debbie Lesurf | 10/10 | 3029 days | 3% |
| Joe Trigg | 7/10 | 3054 days | 3% |
| Javier Mimbrera | 9/10 | 3113 days | 3% |
| Alexander | 10/10 | 3231 days | 2% |
| Mark Ravenscroft | 10/10 | 3237 days | 2% |
| Roger | 9/10 | 3252 days | 2% |
| Mailhos Cécile | 9/10 | 3300 days | 2% |
| Mark Haydon | 10/10 | 3325 days | 2% |
| Liz K | 10/10 | 3336 days | 2% |
| Erich Brueggermann | 7/10 | 3354 days | 2% |
| Monique Pos | 10/10 | 3377 days | 2% |
| abd malik ahmad | 8/10 | 3387 days | 2% |
| Gary Cohen | 9/10 | 3417 days | 2% |
| S Webb | 9/10 | 3417 days | 2% |
| Greg Mackay | 8/10 | 3478 days | 2% |
| Mikael Torres | 9/10 | 3510 days | 2% |
| Bianca Macri | 10/10 | 3592 days | 2% |
| David Elliott | 10/10 | 3631 days | 2% |
| Susan Woods | 10/10 | 3662 days | 1% |
| Torben Koop | 10/10 | 3665 days | 1% |
| Heather Scoltock | 10/10 | 3687 days | 1% |
| Ian Robb | 10/10 | 3691 days | 1% |
| Michele Johns | 10/10 | 3691 days | 1% |
| Steve Newton | 10/10 | 3691 days | 1% |
| Tine Fook | 9/10 | 3708 days | 1% |
| Paul Read | 9/10 | 3722 days | 1% |
| Sarah Hammond | 8/10 | 3722 days | 1% |
| Pablo Suarez Fernandez | 9/10 | 3722 days | 1% |
| Roel Boorsma | 9/10 | 3740 days | 1% |
| David Walter | 5/10 | 3742 days | 1% |
| Jo Batt | 9/10 | 3757 days | 1% |
| Jamie | 9/10 | 3783 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3814 days | 1% |
| Suzanne Vermeulen | 7/10 | 3814 days | 1% |
| Denelle Coutts | 9/10 | 3825 days | 1% |
| María del Carmen Escandell | 8/10 | 3852 days | 1% |
| Andreas Knipper | 9/10 | 3868 days | 1% |
| Niall Crosby | 10/10 | 3906 days | 1% |
| Julie Walles | 9/10 | 3906 days | 1% |
| Constantin D | 7/10 | 4060 days | 1% |
| holidaymad from Solihull | 8/10 | 4087 days | 1% |
| John K | 9/10 | 4148 days | 0% |
| Mark Fisher | 8/10 | 4148 days | 0% |
| GN100 | 8/10 | 4179 days | 0% |
| Daniel Capener | 7/10 | 4271 days | 0% |
| tim winders | 9/10 | 4301 days | 0% |
| Leonie Moeller | 9/10 | 4371 days | 0% |
| Gillian Scott | 9/10 | 4391 days | 1% |
| Janina Zwerver | 9/10 | 4395 days | 1% |
| Rita Hochstiasser | 9/10 | 4418 days | 1% |
| Matthias Freiling | 7/10 | 4419 days | 1% |
| Johannes | 8/10 | 4420 days | 1% |
| Bert Snel | 9/10 | 4452 days | 1% |
| kiwifamily2 | 8/10 | 4452 days | 1% |
| David Restell | 9/10 | 4636 days | 1% |
| David Lee | 8/10 | 4770 days | 1% |
| Christopher Saunders | 7/10 | 4800 days | 1% |
| Henrik Steinruecken | 7/10 | 4830 days | 1% |
| Ramon Keller | 10/10 | 4838 days | 1% |
| Anne Kerpershoek | 8/10 | 4840 days | 1% |
| Camille Gerjat | 7/10 | 4853 days | 1% |
| Faassen | 5/10 | 4856 days | 1% |
| Fam von Hattem | 7/10 | 4860 days | 1% |
| sueadegizmo | 10/10 | 5031 days | 1% |
| Mark Westebring | 9/10 | 5110 days | 1% |
| Be Groen | 8/10 | 5115 days | 1% |
| Daniel & Manuela | 8/10 | 5129 days | 1% |
| Graham Platt | 8/10 | 5132 days | 1% |
| Lars | 9/10 | 5132 days | 1% |
| Michael Stoll | 8/10 | 5133 days | 1% |
| Moritz | 9/10 | 5136 days | 1% |
| Dominique | 8/10 | 5136 days | 1% |
| Charlotte | 7/10 | 5138 days | 1% |
| Hardy | 9/10 | 5138 days | 1% |
| Marjolein Hartsuiker | 8/10 | 5138 days | 1% |
| Corv V D Hof | 7/10 | 5149 days | 1% |
| Guillaume Milcent | 7/10 | 5149 days | 1% |
| Lotte Foged | 8/10 | 5150 days | 1% |
| snoopidoops | 9/10 | 5183 days | 1% |
| Waldemar Schuler | 9/10 | 5230 days | 1% |
| Lardy | 8/10 | 5231 days | 1% |
| R & M Willows | 9/10 | 5231 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 5275 days | 1% |
| james11 | 9/10 | 5275 days | 1% |
| kelvin88 | 10/10 | 5275 days | 1% |
| Jon11 | 10/10 | 5275 days | 1% |
| john_seasoned_traveler | 10/10 | 5275 days | 1% |
| de Smedt | 9/10 | 5461 days | 1% |
| Philip Gierke | 7/10 | 5463 days | 1% |
| Knapen | 9/10 | 5469 days | 1% |
| Kuhu | 7/10 | 5473 days | 1% |
| Christian Pflegi | 6/10 | 5477 days | 1% |
| Marianne Wheatley | 10/10 | 5477 days | 1% |
| Wheeler | 7/10 | 5478 days | 1% |
| Nick Tinnemeier | 8/10 | 5479 days | 1% |
| Fam de Kruyf | 8/10 | 5486 days | 1% |
| Fee_MacIntosh | 10/10 | 5489 days | 1% |
| Vincent | 7/10 | 5493 days | 1% |
| Sanne | 8/10 | 5493 days | 1% |
| Erica Moorhouse | 8/10 | 5494 days | 1% |
| mr Schumader | 10/10 | 5503 days | 1% |
| Helene Descamps | 7/10 | 5505 days | 1% |
| Patrick Decoster | 8/10 | 5510 days | 1% |
| Jane Hancock | 9/10 | 5512 days | 1% |
| Nadia Husain | 6/10 | 5517 days | 1% |
| hendrik king | 9/10 | 5548 days | 1% |
| Christof | 10/10 | 5823 days | 1% |
| astridaus | 9/10 | 5823 days | 1% |
| Flora | 9/10 | 5856 days | 1% |
| John Harrison | 10/10 | 5861 days | 1% |
| anon | 7/10 | 5861 days | 1% |
| Pierre Pilon | 9/10 | 5862 days | 1% |
| Peter Koeck | 10/10 | 5863 days | 1% |
| Sebastien Briant | 8/10 | 5881 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 5887 days | 1% |
| Beute Jacob | 7/10 | 5895 days | 1% |
| Family van Hessem | 7/10 | 5902 days | 1% |
| Thomas Signes | 7/10 | 5909 days | 1% |
| kevinp | 7/10 | 5925 days | 1% |
| ilkal | 8/10 | 5930 days | 1% |
| elskeb | 8/10 | 5932 days | 1% |
| Hanne Wichmann | 10/10 | 5948 days | 1% |
| Steffi Marco | 7/10 | 5948 days | 1% |
| Volker Jåkel | 7/10 | 5951 days | 1% |
| MartinG | 8/10 | 6221 days | 1% |
| GillianK | 9/10 | 6223 days | 1% |
| Nick | 8/10 | 6231 days | 1% |
| Nick | 9/10 | 6232 days | 1% |
| Chris | 9/10 | 6237 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.93% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 46 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 43 | -0.87% |
| 44 | -0.89% |
| 45 | -0.91% |
| 46 | -0.93% |
| 47 | -0.95% |
| 48 | -0.97% |
| 49 | -0.99% |
| … | … |
Balancing Adjustment
2.26% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.