Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whakapapa Holiday Park
Valid Reviews
189 Valid Reviews
The Whakapapa Holiday Park experience has a total of 193 reviews. There are 189 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 189 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
25% |
| 9/10 | 62 |
|
33% |
| 8/10 | 40 |
|
21% |
| 7/10 | 26 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
84.50% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.50% and is based on 189 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 189 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.80%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Charlie | 10/10 | 264 days | 100% |
| Morgane | 8/10 | 354 days | 95% |
| Jojo&Skoko | 10/10 | 354 days | 97% |
| Cam an | 3/10 | 385 days | 52% |
| Kc | 9/10 | 385 days | 94% |
| Bobo | 9/10 | 385 days | 94% |
| Emily | 9/10 | 385 days | 94% |
| Nadia | 9/10 | 415 days | 93% |
| Fabienne | 5/10 | 660 days | 60% |
| Jorian | 10/10 | 689 days | 76% |
| Mike Howe | 8/10 | 689 days | 74% |
| Sydney Piskor | 10/10 | 781 days | 68% |
| Anne | 6/10 | 812 days | 56% |
| Henry | 9/10 | 872 days | 58% |
| Ka Gill | 9/10 | 964 days | 49% |
| Anne | 9/10 | 995 days | 46% |
| Helen E | 8/10 | 1026 days | 42% |
| V L Nelson | 9/10 | 1054 days | 40% |
| Inge | 8/10 | 1085 days | 37% |
| Cindi Wight | 10/10 | 1146 days | 33% |
| Annie | 1/10 | 1542 days | 4% |
| Melissa | 10/10 | 1725 days | 6% |
| Jaeneen | 10/10 | 1784 days | 5% |
| Dan | 7/10 | 1876 days | 5% |
| Paul | 8/10 | 1876 days | 5% |
| Carl Bright | 10/10 | 1998 days | 5% |
| Ashleigh Lim | 10/10 | 1998 days | 5% |
| Linda | 9/10 | 1998 days | 5% |
| Reba | 9/10 | 2121 days | 5% |
| Stefan Hohmann | 10/10 | 2121 days | 5% |
| Peter | 10/10 | 2212 days | 4% |
| Su | 9/10 | 2212 days | 4% |
| Luis Vigil Vidal | 10/10 | 2242 days | 4% |
| Lua | 10/10 | 2242 days | 4% |
| Michal Mazaki | 3/10 | 2273 days | 2% |
| Michal Mazaki | 3/10 | 2273 days | 2% |
| Bites | 9/10 | 2273 days | 4% |
| Chris Plummer | 10/10 | 2273 days | 4% |
| Martinez Whanau | 9/10 | 2364 days | 4% |
| Andy | 3/10 | 2364 days | 2% |
| Paige | 9/10 | 2456 days | 4% |
| Michael | 10/10 | 2456 days | 4% |
| David Hart | 9/10 | 2487 days | 4% |
| Beth | 9/10 | 2487 days | 4% |
| Tash & Laura | 8/10 | 2515 days | 4% |
| Francois & Caroline | 9/10 | 2546 days | 4% |
| Elke fuenfstueck | 6/10 | 2577 days | 3% |
| Rachael Dyson | 9/10 | 2606 days | 4% |
| Grizzly Girl | 9/10 | 2638 days | 3% |
| Ingrid Peters | 10/10 | 2638 days | 4% |
| Kenza | 8/10 | 2638 days | 3% |
| Jennie and kids | 9/10 | 2790 days | 3% |
| Martha Godon | 8/10 | 2790 days | 3% |
| Bradletn | 8/10 | 2821 days | 3% |
| Helene | 9/10 | 2852 days | 3% |
| The Weathersons | 10/10 | 2865 days | 3% |
| Helen Bond | 10/10 | 2880 days | 3% |
| Luis Vigil Vidal | 10/10 | 2894 days | 3% |
| Millka Pietikainen | 10/10 | 2922 days | 3% |
| Ronald Daigneault | 8/10 | 2935 days | 3% |
| Debbie Lesurf | 10/10 | 2949 days | 3% |
| Joe Trigg | 7/10 | 2974 days | 3% |
| Javier Mimbrera | 9/10 | 3032 days | 3% |
| Alexander | 10/10 | 3150 days | 2% |
| Mark Ravenscroft | 10/10 | 3156 days | 2% |
| Roger | 9/10 | 3171 days | 2% |
| Mailhos Cécile | 9/10 | 3220 days | 2% |
| Mark Haydon | 10/10 | 3244 days | 2% |
| Liz K | 10/10 | 3256 days | 2% |
| Erich Brueggermann | 7/10 | 3274 days | 2% |
| Monique Pos | 10/10 | 3297 days | 2% |
| abd malik ahmad | 8/10 | 3306 days | 2% |
| Gary Cohen | 9/10 | 3336 days | 2% |
| S Webb | 9/10 | 3336 days | 2% |
| Greg Mackay | 8/10 | 3397 days | 2% |
| Mikael Torres | 9/10 | 3429 days | 2% |
| Bianca Macri | 10/10 | 3511 days | 2% |
| David Elliott | 10/10 | 3550 days | 2% |
| Susan Woods | 10/10 | 3581 days | 2% |
| Torben Koop | 10/10 | 3585 days | 2% |
| Heather Scoltock | 10/10 | 3607 days | 2% |
| Ian Robb | 10/10 | 3610 days | 2% |
| Michele Johns | 10/10 | 3610 days | 2% |
| Steve Newton | 10/10 | 3611 days | 2% |
| Tine Fook | 9/10 | 3628 days | 2% |
| Paul Read | 9/10 | 3641 days | 1% |
| Sarah Hammond | 8/10 | 3641 days | 1% |
| Pablo Suarez Fernandez | 9/10 | 3642 days | 1% |
| Roel Boorsma | 9/10 | 3660 days | 1% |
| David Walter | 5/10 | 3662 days | 1% |
| Jo Batt | 9/10 | 3677 days | 1% |
| Jamie | 9/10 | 3702 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3733 days | 1% |
| Suzanne Vermeulen | 7/10 | 3734 days | 1% |
| Denelle Coutts | 9/10 | 3744 days | 1% |
| María del Carmen Escandell | 8/10 | 3771 days | 1% |
| Andreas Knipper | 9/10 | 3787 days | 1% |
| Niall Crosby | 10/10 | 3825 days | 1% |
| Julie Walles | 9/10 | 3825 days | 1% |
| Constantin D | 7/10 | 3980 days | 1% |
| holidaymad from Solihull | 8/10 | 4006 days | 1% |
| John K | 9/10 | 4067 days | 1% |
| Mark Fisher | 8/10 | 4067 days | 1% |
| GN100 | 8/10 | 4098 days | 1% |
| Daniel Capener | 7/10 | 4190 days | 0% |
| tim winders | 9/10 | 4220 days | 0% |
| Leonie Moeller | 9/10 | 4291 days | 0% |
| Gillian Scott | 9/10 | 4311 days | 0% |
| Janina Zwerver | 9/10 | 4315 days | 0% |
| Rita Hochstiasser | 9/10 | 4338 days | 0% |
| Matthias Freiling | 7/10 | 4339 days | 0% |
| Johannes | 8/10 | 4340 days | 0% |
| Bert Snel | 9/10 | 4371 days | 0% |
| kiwifamily2 | 8/10 | 4372 days | 0% |
| David Restell | 9/10 | 4555 days | 1% |
| David Lee | 8/10 | 4690 days | 1% |
| Christopher Saunders | 7/10 | 4720 days | 1% |
| Henrik Steinruecken | 7/10 | 4750 days | 1% |
| Ramon Keller | 10/10 | 4758 days | 1% |
| Anne Kerpershoek | 8/10 | 4760 days | 1% |
| Camille Gerjat | 7/10 | 4773 days | 1% |
| Faassen | 5/10 | 4776 days | 1% |
| Fam von Hattem | 7/10 | 4780 days | 1% |
| sueadegizmo | 10/10 | 4950 days | 1% |
| Mark Westebring | 9/10 | 5030 days | 1% |
| Be Groen | 8/10 | 5035 days | 1% |
| Daniel & Manuela | 8/10 | 5049 days | 1% |
| Graham Platt | 8/10 | 5052 days | 1% |
| Lars | 9/10 | 5052 days | 1% |
| Michael Stoll | 8/10 | 5053 days | 1% |
| Moritz | 9/10 | 5056 days | 1% |
| Dominique | 8/10 | 5056 days | 1% |
| Charlotte | 7/10 | 5058 days | 1% |
| Hardy | 9/10 | 5058 days | 1% |
| Marjolein Hartsuiker | 8/10 | 5058 days | 1% |
| Corv V D Hof | 7/10 | 5069 days | 1% |
| Guillaume Milcent | 7/10 | 5069 days | 1% |
| Lotte Foged | 8/10 | 5070 days | 1% |
| snoopidoops | 9/10 | 5103 days | 1% |
| Waldemar Schuler | 9/10 | 5150 days | 1% |
| Lardy | 8/10 | 5151 days | 1% |
| R & M Willows | 9/10 | 5151 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 5195 days | 1% |
| james11 | 9/10 | 5195 days | 1% |
| kelvin88 | 10/10 | 5195 days | 1% |
| Jon11 | 10/10 | 5195 days | 1% |
| john_seasoned_traveler | 10/10 | 5195 days | 1% |
| de Smedt | 9/10 | 5381 days | 1% |
| Philip Gierke | 7/10 | 5383 days | 1% |
| Knapen | 9/10 | 5389 days | 1% |
| Kuhu | 7/10 | 5393 days | 1% |
| Christian Pflegi | 6/10 | 5397 days | 1% |
| Marianne Wheatley | 10/10 | 5397 days | 1% |
| Wheeler | 7/10 | 5398 days | 1% |
| Nick Tinnemeier | 8/10 | 5399 days | 1% |
| Fam de Kruyf | 8/10 | 5406 days | 1% |
| Fee_MacIntosh | 10/10 | 5409 days | 1% |
| Vincent | 7/10 | 5413 days | 1% |
| Sanne | 8/10 | 5413 days | 1% |
| Erica Moorhouse | 8/10 | 5414 days | 1% |
| mr Schumader | 10/10 | 5423 days | 1% |
| Helene Descamps | 7/10 | 5425 days | 1% |
| Patrick Decoster | 8/10 | 5430 days | 1% |
| Jane Hancock | 9/10 | 5432 days | 1% |
| Nadia Husain | 6/10 | 5437 days | 1% |
| hendrik king | 9/10 | 5468 days | 1% |
| Christof | 10/10 | 5743 days | 1% |
| astridaus | 9/10 | 5743 days | 1% |
| Flora | 9/10 | 5776 days | 1% |
| John Harrison | 10/10 | 5781 days | 1% |
| anon | 7/10 | 5781 days | 1% |
| Pierre Pilon | 9/10 | 5782 days | 1% |
| Peter Koeck | 10/10 | 5783 days | 1% |
| Sebastien Briant | 8/10 | 5801 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 5807 days | 1% |
| Beute Jacob | 7/10 | 5815 days | 1% |
| Family van Hessem | 7/10 | 5822 days | 1% |
| Thomas Signes | 7/10 | 5829 days | 1% |
| kevinp | 7/10 | 5845 days | 1% |
| ilkal | 8/10 | 5850 days | 1% |
| elskeb | 8/10 | 5852 days | 1% |
| Hanne Wichmann | 10/10 | 5868 days | 1% |
| Steffi Marco | 7/10 | 5868 days | 1% |
| Volker Jåkel | 7/10 | 5871 days | 1% |
| MartinG | 8/10 | 6141 days | 1% |
| GillianK | 9/10 | 6143 days | 1% |
| Nick | 8/10 | 6151 days | 1% |
| Nick | 9/10 | 6152 days | 1% |
| Chris | 9/10 | 6157 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.00% |
| 199 | -4.02% |
| 200 | -4.04% |
| 201 | -4.06% |
| 202 | -4.08% |
| 203 | -4.10% |
| … | … |
Balancing Adjustment
2.54% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.