Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Whakapapa Holiday Park

Valid Reviews

165 Valid Reviews

The Whakapapa Holiday Park experience has a total of 169 reviews. There are 165 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 165 valid reviews:

Rating Count Percentage
10/10 41
25%
9/10 54
33%
8/10 35
21%
7/10 26
16%
6/10 3
2%
5/10 3
2%
4/10 0
0%
3/10 3
2%
2/10 0
0%
1/10 0
0%

84.85% Average

The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.85% and is based on 165 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

72 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 165 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 72 face-to-face reviews:

Rating Count Percentage
10/10 8
11%
9/10 18
25%
8/10 23
32%
7/10 20
28%
6/10 2
3%
5/10 1
1%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

80.97% Average

The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

86.72%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Dan 7/10 86 days 97%
Carl Bright 10/10 209 days 100%
Ashleigh Lim 10/10 209 days 100%
Linda 9/10 209 days 100%
Reba 9/10 331 days 89%
Stefan Hohmann 10/10 331 days 89%
Peter 10/10 422 days 77%
Su 9/10 422 days 77%
Luis Vigil Vidal 10/10 452 days 73%
Lua 10/10 452 days 73%
Michal Mazaki 3/10 483 days 52%
Michal Mazaki 3/10 483 days 52%
Bites 9/10 483 days 68%
Chris Plummer 10/10 483 days 68%
Martinez Whanau 9/10 575 days 51%
Andy 3/10 575 days 40%
Paige 9/10 666 days 37%
Michael 10/10 666 days 37%
David Hart 9/10 697 days 32%
Beth 9/10 697 days 32%
Tash & Laura 8/10 725 days 27%
Francois & Caroline 9/10 756 days 25%
Elke fuenfstueck 6/10 787 days 18%
Rachael Dyson 9/10 816 days 19%
Grizzly Girl 9/10 848 days 16%
Ingrid Peters 10/10 848 days 16%
Kenza 8/10 848 days 15%
Jennie and kids 9/10 1001 days 7%
Martha Godon 8/10 1001 days 7%
Bradletn 8/10 1031 days 6%
Helene 9/10 1062 days 6%
The Weathersons 10/10 1075 days 5%
Helen Bond 10/10 1090 days 5%
Luis Vigil Vidal 10/10 1104 days 5%
Millka Pietikainen 10/10 1132 days 5%
Ronald Daigneault 8/10 1145 days 5%
Debbie Lesurf 10/10 1159 days 5%
Joe Trigg 7/10 1184 days 5%
Javier Mimbrera 9/10 1242 days 5%
Alexander 10/10 1361 days 5%
Mark Ravenscroft 10/10 1367 days 5%
Roger 9/10 1382 days 5%
Mailhos Cécile 9/10 1430 days 5%
Mark Haydon 10/10 1454 days 5%
Liz K 10/10 1466 days 5%
Erich Brueggermann 7/10 1484 days 4%
Monique Pos 10/10 1507 days 5%
abd malik ahmad 8/10 1516 days 4%
Gary Cohen 9/10 1546 days 4%
S Webb 9/10 1546 days 4%
Greg Mackay 8/10 1607 days 4%
Mikael Torres 9/10 1640 days 4%
Bianca Macri 10/10 1722 days 4%
David Elliott 10/10 1760 days 4%
Susan Woods 10/10 1791 days 4%
Torben Koop 10/10 1795 days 4%
Heather Scoltock 10/10 1817 days 4%
Ian Robb 10/10 1820 days 4%
Michele Johns 10/10 1820 days 4%
Steve Newton 10/10 1821 days 4%
Tine Fook 9/10 1838 days 4%
Paul Read 9/10 1851 days 4%
Sarah Hammond 8/10 1851 days 4%
Pablo Suarez Fernandez 9/10 1852 days 4%
Roel Boorsma 9/10 1870 days 4%
David Walter 5/10 1872 days 3%
Jo Batt 9/10 1887 days 4%
Jamie 9/10 1912 days 4%
Jule & Thomas aus Hamburg Elternzeit 2015 5/10 1943 days 3%
Suzanne Vermeulen 7/10 1944 days 3%
Denelle Coutts 9/10 1955 days 4%
María del Carmen Escandell 8/10 1982 days 3%
Andreas Knipper 9/10 1998 days 3%
Niall Crosby 10/10 2035 days 3%
Julie Walles 9/10 2035 days 3%
Constantin D 7/10 2190 days 3%
holidaymad from Solihull 8/10 2216 days 3%
John K 9/10 2277 days 3%
Mark Fisher 8/10 2277 days 3%
GN100 8/10 2308 days 3%
Daniel Capener 7/10 2401 days 2%
tim winders 9/10 2431 days 3%
Leonie Moeller 9/10 2501 days 2%
Gillian Scott 9/10 2521 days 2%
Janina Zwerver 9/10 2525 days 2%
Rita Hochstiasser 9/10 2548 days 2%
Matthias Freiling 7/10 2549 days 2%
Johannes 8/10 2550 days 2%
Bert Snel 9/10 2581 days 2%
kiwifamily2 8/10 2582 days 2%
David Restell 9/10 2766 days 2%
David Lee 8/10 2900 days 1%
Christopher Saunders 7/10 2930 days 1%
Henrik Steinruecken 7/10 2960 days 1%
Ramon Keller 10/10 2968 days 1%
Anne Kerpershoek 8/10 2970 days 1%
Camille Gerjat 7/10 2983 days 1%
Faassen 5/10 2986 days 1%
Fam von Hattem 7/10 2990 days 1%
sueadegizmo 10/10 3161 days 1%
Mark Westebring 9/10 3240 days 1%
Be Groen 8/10 3245 days 1%
Daniel & Manuela 8/10 3259 days 1%
Graham Platt 8/10 3262 days 1%
Lars 9/10 3262 days 1%
Michael Stoll 8/10 3263 days 1%
Moritz 9/10 3266 days 1%
Dominique 8/10 3266 days 1%
Charlotte 7/10 3268 days 1%
Hardy 9/10 3268 days 1%
Marjolein Hartsuiker 8/10 3268 days 1%
Corv V D Hof 7/10 3279 days 1%
Guillaume Milcent 7/10 3279 days 1%
Lotte Foged 8/10 3280 days 1%
snoopidoops 9/10 3313 days 1%
Waldemar Schuler 9/10 3360 days 1%
Lardy 8/10 3361 days 1%
R & M Willows 9/10 3361 days 1%
Amelia Tan-MaKhmalchi 10/10 3405 days 1%
james11 9/10 3405 days 1%
kelvin88 10/10 3405 days 1%
Jon11 10/10 3405 days 1%
john_seasoned_traveler 10/10 3405 days 1%
de Smedt 9/10 3591 days 0%
Philip Gierke 7/10 3593 days 0%
Knapen 9/10 3599 days 0%
Kuhu 7/10 3603 days 0%
Christian Pflegi 6/10 3607 days 0%
Marianne Wheatley 10/10 3607 days 0%
Wheeler 7/10 3608 days 0%
Nick Tinnemeier 8/10 3609 days 0%
Fam de Kruyf 8/10 3616 days 0%
Fee_MacIntosh 10/10 3619 days 0%
Vincent 7/10 3623 days 0%
Sanne 8/10 3623 days 0%
Erica Moorhouse 8/10 3624 days 0%
mr Schumader 10/10 3633 days 0%
Helene Descamps 7/10 3635 days 0%
Patrick Decoster 8/10 3640 days 0%
Jane Hancock 9/10 3642 days 0%
Nadia Husain 6/10 3647 days 0%
hendrik king 9/10 3678 days 1%
Christof 10/10 3953 days 1%
astridaus 9/10 3953 days 1%
Flora 9/10 3986 days 1%
John Harrison 10/10 3991 days 1%
anon 7/10 3991 days 1%
Pierre Pilon 9/10 3992 days 1%
Peter Koeck 10/10 3993 days 1%
Sebastien Briant 8/10 4011 days 1%
Schubert, Wolfgang & Claudia 8/10 4017 days 1%
Beute Jacob 7/10 4025 days 1%
Family van Hessem 7/10 4032 days 1%
Thomas Signes 7/10 4039 days 1%
kevinp 7/10 4055 days 1%
ilkal 8/10 4060 days 1%
elskeb 8/10 4062 days 1%
Hanne Wichmann 10/10 4078 days 1%
Steffi Marco 7/10 4078 days 1%
Volker Jåkel 7/10 4081 days 1%
MartinG 8/10 4351 days 1%
GillianK 9/10 4353 days 1%
Nick 8/10 4361 days 1%
Nick 9/10 4362 days 1%
Chris 9/10 4367 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-1.34% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 48 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Whakapapa Holiday Park experience has been adjusted for 65 days. Adjustments are according to the following table.

Days Adjustment
62 -1.28%
63 -1.30%
64 -1.32%
65 -1.34%
66 -1.36%
67 -1.38%
68 -1.40%

Final Ranking Score

85%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.