Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whakapapa Holiday Park
Valid Reviews
189 Valid Reviews
The Whakapapa Holiday Park experience has a total of 193 reviews. There are 189 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 189 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
25% |
| 9/10 | 62 |
|
33% |
| 8/10 | 40 |
|
21% |
| 7/10 | 26 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
84.50% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.50% and is based on 189 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 189 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.79%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Charlie | 10/10 | 248 days | 100% |
| Morgane | 8/10 | 338 days | 95% |
| Jojo&Skoko | 10/10 | 338 days | 97% |
| Cam an | 3/10 | 369 days | 52% |
| Kc | 9/10 | 369 days | 95% |
| Bobo | 9/10 | 369 days | 95% |
| Emily | 9/10 | 369 days | 95% |
| Nadia | 9/10 | 399 days | 93% |
| Fabienne | 5/10 | 644 days | 60% |
| Jorian | 10/10 | 673 days | 77% |
| Mike Howe | 8/10 | 673 days | 75% |
| Sydney Piskor | 10/10 | 765 days | 69% |
| Anne | 6/10 | 796 days | 57% |
| Henry | 9/10 | 857 days | 60% |
| Ka Gill | 9/10 | 949 days | 50% |
| Anne | 9/10 | 979 days | 47% |
| Helen E | 8/10 | 1010 days | 44% |
| V L Nelson | 9/10 | 1038 days | 41% |
| Inge | 8/10 | 1069 days | 38% |
| Cindi Wight | 10/10 | 1130 days | 34% |
| Annie | 1/10 | 1526 days | 4% |
| Melissa | 10/10 | 1709 days | 6% |
| Jaeneen | 10/10 | 1768 days | 5% |
| Dan | 7/10 | 1860 days | 5% |
| Paul | 8/10 | 1860 days | 5% |
| Carl Bright | 10/10 | 1983 days | 5% |
| Ashleigh Lim | 10/10 | 1983 days | 5% |
| Linda | 9/10 | 1983 days | 5% |
| Reba | 9/10 | 2105 days | 5% |
| Stefan Hohmann | 10/10 | 2105 days | 5% |
| Peter | 10/10 | 2196 days | 4% |
| Su | 9/10 | 2196 days | 4% |
| Luis Vigil Vidal | 10/10 | 2226 days | 4% |
| Lua | 10/10 | 2226 days | 4% |
| Michal Mazaki | 3/10 | 2257 days | 2% |
| Michal Mazaki | 3/10 | 2257 days | 2% |
| Bites | 9/10 | 2257 days | 4% |
| Chris Plummer | 10/10 | 2257 days | 4% |
| Martinez Whanau | 9/10 | 2349 days | 4% |
| Andy | 3/10 | 2349 days | 2% |
| Paige | 9/10 | 2440 days | 4% |
| Michael | 10/10 | 2440 days | 4% |
| David Hart | 9/10 | 2471 days | 4% |
| Beth | 9/10 | 2471 days | 4% |
| Tash & Laura | 8/10 | 2499 days | 4% |
| Francois & Caroline | 9/10 | 2530 days | 4% |
| Elke fuenfstueck | 6/10 | 2561 days | 3% |
| Rachael Dyson | 9/10 | 2591 days | 4% |
| Grizzly Girl | 9/10 | 2622 days | 3% |
| Ingrid Peters | 10/10 | 2622 days | 4% |
| Kenza | 8/10 | 2622 days | 3% |
| Jennie and kids | 9/10 | 2775 days | 3% |
| Martha Godon | 8/10 | 2775 days | 3% |
| Bradletn | 8/10 | 2805 days | 3% |
| Helene | 9/10 | 2836 days | 3% |
| The Weathersons | 10/10 | 2849 days | 3% |
| Helen Bond | 10/10 | 2864 days | 3% |
| Luis Vigil Vidal | 10/10 | 2878 days | 3% |
| Millka Pietikainen | 10/10 | 2906 days | 3% |
| Ronald Daigneault | 8/10 | 2919 days | 3% |
| Debbie Lesurf | 10/10 | 2933 days | 3% |
| Joe Trigg | 7/10 | 2958 days | 3% |
| Javier Mimbrera | 9/10 | 3017 days | 3% |
| Alexander | 10/10 | 3135 days | 2% |
| Mark Ravenscroft | 10/10 | 3141 days | 2% |
| Roger | 9/10 | 3156 days | 2% |
| Mailhos Cécile | 9/10 | 3204 days | 2% |
| Mark Haydon | 10/10 | 3229 days | 2% |
| Liz K | 10/10 | 3240 days | 2% |
| Erich Brueggermann | 7/10 | 3258 days | 2% |
| Monique Pos | 10/10 | 3281 days | 2% |
| abd malik ahmad | 8/10 | 3291 days | 2% |
| Gary Cohen | 9/10 | 3321 days | 2% |
| S Webb | 9/10 | 3321 days | 2% |
| Greg Mackay | 8/10 | 3382 days | 2% |
| Mikael Torres | 9/10 | 3414 days | 2% |
| Bianca Macri | 10/10 | 3496 days | 2% |
| David Elliott | 10/10 | 3535 days | 2% |
| Susan Woods | 10/10 | 3566 days | 2% |
| Torben Koop | 10/10 | 3569 days | 2% |
| Heather Scoltock | 10/10 | 3591 days | 2% |
| Ian Robb | 10/10 | 3595 days | 2% |
| Michele Johns | 10/10 | 3595 days | 2% |
| Steve Newton | 10/10 | 3595 days | 2% |
| Tine Fook | 9/10 | 3612 days | 1% |
| Paul Read | 9/10 | 3626 days | 1% |
| Sarah Hammond | 8/10 | 3626 days | 1% |
| Pablo Suarez Fernandez | 9/10 | 3626 days | 1% |
| Roel Boorsma | 9/10 | 3644 days | 1% |
| David Walter | 5/10 | 3646 days | 1% |
| Jo Batt | 9/10 | 3661 days | 1% |
| Jamie | 9/10 | 3687 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3718 days | 1% |
| Suzanne Vermeulen | 7/10 | 3718 days | 1% |
| Denelle Coutts | 9/10 | 3729 days | 1% |
| María del Carmen Escandell | 8/10 | 3756 days | 1% |
| Andreas Knipper | 9/10 | 3772 days | 1% |
| Niall Crosby | 10/10 | 3810 days | 1% |
| Julie Walles | 9/10 | 3810 days | 1% |
| Constantin D | 7/10 | 3964 days | 1% |
| holidaymad from Solihull | 8/10 | 3991 days | 1% |
| John K | 9/10 | 4052 days | 1% |
| Mark Fisher | 8/10 | 4052 days | 1% |
| GN100 | 8/10 | 4083 days | 1% |
| Daniel Capener | 7/10 | 4175 days | 0% |
| tim winders | 9/10 | 4205 days | 0% |
| Leonie Moeller | 9/10 | 4275 days | 0% |
| Gillian Scott | 9/10 | 4295 days | 0% |
| Janina Zwerver | 9/10 | 4299 days | 0% |
| Rita Hochstiasser | 9/10 | 4322 days | 0% |
| Matthias Freiling | 7/10 | 4323 days | 0% |
| Johannes | 8/10 | 4324 days | 0% |
| Bert Snel | 9/10 | 4356 days | 0% |
| kiwifamily2 | 8/10 | 4356 days | 0% |
| David Restell | 9/10 | 4540 days | 1% |
| David Lee | 8/10 | 4674 days | 1% |
| Christopher Saunders | 7/10 | 4704 days | 1% |
| Henrik Steinruecken | 7/10 | 4734 days | 1% |
| Ramon Keller | 10/10 | 4742 days | 1% |
| Anne Kerpershoek | 8/10 | 4744 days | 1% |
| Camille Gerjat | 7/10 | 4757 days | 1% |
| Faassen | 5/10 | 4760 days | 1% |
| Fam von Hattem | 7/10 | 4764 days | 1% |
| sueadegizmo | 10/10 | 4935 days | 1% |
| Mark Westebring | 9/10 | 5014 days | 1% |
| Be Groen | 8/10 | 5019 days | 1% |
| Daniel & Manuela | 8/10 | 5033 days | 1% |
| Graham Platt | 8/10 | 5036 days | 1% |
| Lars | 9/10 | 5036 days | 1% |
| Michael Stoll | 8/10 | 5037 days | 1% |
| Moritz | 9/10 | 5040 days | 1% |
| Dominique | 8/10 | 5040 days | 1% |
| Charlotte | 7/10 | 5042 days | 1% |
| Hardy | 9/10 | 5042 days | 1% |
| Marjolein Hartsuiker | 8/10 | 5042 days | 1% |
| Corv V D Hof | 7/10 | 5053 days | 1% |
| Guillaume Milcent | 7/10 | 5053 days | 1% |
| Lotte Foged | 8/10 | 5054 days | 1% |
| snoopidoops | 9/10 | 5087 days | 1% |
| Waldemar Schuler | 9/10 | 5134 days | 1% |
| Lardy | 8/10 | 5135 days | 1% |
| R & M Willows | 9/10 | 5135 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 5179 days | 1% |
| james11 | 9/10 | 5179 days | 1% |
| kelvin88 | 10/10 | 5179 days | 1% |
| Jon11 | 10/10 | 5179 days | 1% |
| john_seasoned_traveler | 10/10 | 5179 days | 1% |
| de Smedt | 9/10 | 5365 days | 1% |
| Philip Gierke | 7/10 | 5367 days | 1% |
| Knapen | 9/10 | 5373 days | 1% |
| Kuhu | 7/10 | 5377 days | 1% |
| Christian Pflegi | 6/10 | 5381 days | 1% |
| Marianne Wheatley | 10/10 | 5381 days | 1% |
| Wheeler | 7/10 | 5382 days | 1% |
| Nick Tinnemeier | 8/10 | 5383 days | 1% |
| Fam de Kruyf | 8/10 | 5390 days | 1% |
| Fee_MacIntosh | 10/10 | 5393 days | 1% |
| Vincent | 7/10 | 5397 days | 1% |
| Sanne | 8/10 | 5397 days | 1% |
| Erica Moorhouse | 8/10 | 5398 days | 1% |
| mr Schumader | 10/10 | 5407 days | 1% |
| Helene Descamps | 7/10 | 5409 days | 1% |
| Patrick Decoster | 8/10 | 5414 days | 1% |
| Jane Hancock | 9/10 | 5416 days | 1% |
| Nadia Husain | 6/10 | 5421 days | 1% |
| hendrik king | 9/10 | 5452 days | 1% |
| Christof | 10/10 | 5727 days | 1% |
| astridaus | 9/10 | 5727 days | 1% |
| Flora | 9/10 | 5760 days | 1% |
| John Harrison | 10/10 | 5765 days | 1% |
| anon | 7/10 | 5765 days | 1% |
| Pierre Pilon | 9/10 | 5766 days | 1% |
| Peter Koeck | 10/10 | 5767 days | 1% |
| Sebastien Briant | 8/10 | 5785 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 5791 days | 1% |
| Beute Jacob | 7/10 | 5799 days | 1% |
| Family van Hessem | 7/10 | 5806 days | 1% |
| Thomas Signes | 7/10 | 5813 days | 1% |
| kevinp | 7/10 | 5829 days | 1% |
| ilkal | 8/10 | 5834 days | 1% |
| elskeb | 8/10 | 5836 days | 1% |
| Hanne Wichmann | 10/10 | 5852 days | 1% |
| Steffi Marco | 7/10 | 5852 days | 1% |
| Volker Jåkel | 7/10 | 5855 days | 1% |
| MartinG | 8/10 | 6125 days | 1% |
| GillianK | 9/10 | 6127 days | 1% |
| Nick | 8/10 | 6135 days | 1% |
| Nick | 9/10 | 6136 days | 1% |
| Chris | 9/10 | 6141 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
2.55% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.