Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Pinnacles Track.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Pinnacles Track

Valid Reviews

33 Valid Reviews

The Pinnacles Track experience has a total of 33 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 33 valid reviews:

Rating Count Percentage
10/10 9
27%
9/10 9
27%
8/10 10
30%
7/10 3
9%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 1
3%
2/10 1
3%
1/10 0
0%

83.94% Average

The raw data average (mean) for all the Pinnacles Track valid reviews is 83.94% and is based on 33 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

25 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 33 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 25 face-to-face reviews:

Rating Count Percentage
10/10 8
32%
9/10 3
12%
8/10 9
36%
7/10 3
12%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 1
4%
2/10 1
4%
1/10 0
0%

82.00% Average

The raw data average (mean) for all the Pinnacles Track face-to-face reviews is 82.00% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

85.51%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Mike Fricker 9/10 961 days 100%
Mike Fricker 9/10 961 days 100%
Teb 9/10 1053 days 65%
Mark Davies 8/10 1228 days 54%
Anis Quentin 8/10 1298 days 53%
Kimmo Kiiski 9/10 1486 days 51%
Dan Schmidt 8/10 1582 days 45%
Theo Macer 7/10 1592 days 43%
Lucie Revay 9/10 1605 days 47%
Clarissa Glaser 10/10 1620 days 47%
Erik Meier-Diukel 10/10 1620 days 47%
Jade Williams 10/10 1656 days 46%
Ben 8/10 1670 days 43%
Miroslav Bazala 9/10 1864 days 41%
Emmanuel Roux 8/10 1886 days 38%
Adele Jacques 7/10 1889 days 36%
Milan Maiwald 8/10 1891 days 37%
Daniel Weber 8/10 1891 days 37%
Isabella Sinnesbickle 10/10 1910 days 39%
Jonas Weidner 9/10 1922 days 39%
Simone De Angiou 8/10 1924 days 37%
Steph 7/10 1933 days 35%
Andreas Schiefer 3/10 1936 days 28%
Dave O'Brien 10/10 1942 days 38%
Lauren Thompson 8/10 1949 days 36%
Iwona 8/10 1985 days 35%
Sarah Boettcher 10/10 2040 days 36%
Florian Littmann 10/10 2666 days 19%
Mike and Caroline 10/10 2970 days 11%
Ralph and Leonie 9/10 3083 days 8%
Johann Maier 10/10 3379 days 0%
Roman & Esther 2/10 3729 days 3%
De Blaeij 9/10 3758 days 6%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Pinnacles Track does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

86%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.