Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Pinnacles Track.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Pinnacles Track

Valid Reviews

33 Valid Reviews

The Pinnacles Track experience has a total of 33 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 33 valid reviews:

Rating Count Percentage
10/10 9
27%
9/10 9
27%
8/10 10
30%
7/10 3
9%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 1
3%
2/10 1
3%
1/10 0
0%

83.94% Average

The raw data average (mean) for all the Pinnacles Track valid reviews is 83.94% and is based on 33 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

25 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 33 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 25 face-to-face reviews:

Rating Count Percentage
10/10 8
32%
9/10 3
12%
8/10 9
36%
7/10 3
12%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 1
4%
2/10 1
4%
1/10 0
0%

82.00% Average

The raw data average (mean) for all the Pinnacles Track face-to-face reviews is 82.00% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

85.66%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Mike Fricker 9/10 927 days 100%
Mike Fricker 9/10 927 days 100%
Teb 9/10 1019 days 60%
Mark Davies 8/10 1194 days 45%
Anis Quentin 8/10 1264 days 43%
Kimmo Kiiski 9/10 1452 days 42%
Dan Schmidt 8/10 1548 days 37%
Theo Macer 7/10 1558 days 35%
Lucie Revay 9/10 1571 days 39%
Clarissa Glaser 10/10 1586 days 39%
Erik Meier-Diukel 10/10 1586 days 39%
Jade Williams 10/10 1622 days 38%
Ben 8/10 1636 days 35%
Miroslav Bazala 9/10 1830 days 33%
Emmanuel Roux 8/10 1852 days 31%
Adele Jacques 7/10 1855 days 29%
Milan Maiwald 8/10 1857 days 31%
Daniel Weber 8/10 1857 days 31%
Isabella Sinnesbickle 10/10 1876 days 32%
Jonas Weidner 9/10 1888 days 32%
Simone De Angiou 8/10 1890 days 30%
Steph 7/10 1899 days 28%
Andreas Schiefer 3/10 1902 days 23%
Dave O'Brien 10/10 1908 days 32%
Lauren Thompson 8/10 1915 days 30%
Iwona 8/10 1951 days 29%
Sarah Boettcher 10/10 2006 days 30%
Florian Littmann 10/10 2632 days 16%
Mike and Caroline 10/10 2936 days 9%
Ralph and Leonie 9/10 3049 days 7%
Johann Maier 10/10 3345 days 0%
Roman & Esther 2/10 3695 days 2%
De Blaeij 9/10 3724 days 5%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Pinnacles Track does not meet the criteria for any of these adjustments to apply.

Final Ranking Score

86%

The final ranking score once rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.