Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
110 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 114 reviews. There are 110 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 110 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 38 |
|
35% |
| 8/10 | 20 |
|
18% |
| 7/10 | 15 |
|
14% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.18% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.18% and is based on 110 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 110 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.59%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Annie Mandelstam | 8/10 | 293 days | 100% |
| Pedro | 7/10 | 321 days | 94% |
| Anne | 7/10 | 352 days | 93% |
| Hannah | 7/10 | 383 days | 91% |
| Emily | 9/10 | 383 days | 97% |
| Diane n Dave | 9/10 | 383 days | 97% |
| Dean | 10/10 | 505 days | 92% |
| Mike Fricker | 9/10 | 627 days | 82% |
| Noah Samel | 10/10 | 627 days | 83% |
| Bob F | 9/10 | 687 days | 78% |
| Bob F | 9/10 | 687 days | 78% |
| Jorian | 10/10 | 687 days | 78% |
| Linda | 8/10 | 718 days | 74% |
| Sina Goetzfried | 10/10 | 749 days | 73% |
| Elena | 10/10 | 749 days | 73% |
| vabene1111 | 10/10 | 779 days | 70% |
| Silene.arvinberod@gmail.com | 10/10 | 779 days | 70% |
| Sophie Modra | 10/10 | 840 days | 64% |
| Victoria Palero | 10/10 | 840 days | 64% |
| Susan | 9/10 | 902 days | 57% |
| Emmy | 10/10 | 1024 days | 45% |
| Mark Marston | 10/10 | 1024 days | 45% |
| 小B | 9/10 | 1024 days | 44% |
| Steve | 9/10 | 1024 days | 44% |
| Sarah Woolley | 7/10 | 1052 days | 39% |
| RR | 9/10 | 1114 days | 36% |
| Rob J | 10/10 | 1114 days | 36% |
| Laura and Baptiste | 10/10 | 1175 days | 31% |
| Cheyne | 9/10 | 1267 days | 24% |
| Anne S | 9/10 | 1389 days | 17% |
| MuzzJudy | 1/10 | 1389 days | 7% |
| Julia | 10/10 | 1417 days | 16% |
| Gary and Heather | 9/10 | 1417 days | 15% |
| Scott Lindique | 9/10 | 1448 days | 14% |
| Suzanne | 7/10 | 1693 days | 6% |
| Marcus | 10/10 | 1693 days | 6% |
| Liz | 9/10 | 1935 days | 5% |
| Dulan | 7/10 | 1966 days | 5% |
| Mike Jenkins | 10/10 | 1997 days | 5% |
| Sue Atkinson | 7/10 | 2119 days | 4% |
| Mary Meccage | 10/10 | 2240 days | 4% |
| Robyn F | 10/10 | 2271 days | 4% |
| Joanna | 9/10 | 2454 days | 4% |
| Vicki Hoskinson | 8/10 | 2485 days | 4% |
| Alison Cowie | 10/10 | 2485 days | 4% |
| Jose | 8/10 | 2575 days | 4% |
| Mike78 | 9/10 | 2636 days | 4% |
| Philipp Stech | 3/10 | 2838 days | 2% |
| Pauline Challen | 10/10 | 2850 days | 3% |
| Francois Roux | 9/10 | 2856 days | 3% |
| Jack James | 7/10 | 2936 days | 3% |
| Michael Waxman | 10/10 | 2968 days | 3% |
| Alan Coster | 9/10 | 3073 days | 3% |
| Laureen Trainer | 7/10 | 3138 days | 2% |
| Lotta Vuorjoki | 9/10 | 3147 days | 3% |
| Lorenzo Chiaia | 8/10 | 3151 days | 3% |
| Emelie Zonabend König | 9/10 | 3163 days | 3% |
| Mick Williams | 8/10 | 3270 days | 2% |
| Braum Westhof | 9/10 | 3291 days | 2% |
| María del Carmen Escandell | 7/10 | 3512 days | 2% |
| Liz Barnett | 9/10 | 3549 days | 2% |
| Leslie Lindeman | 9/10 | 3555 days | 2% |
| Susan Boyton | 8/10 | 3557 days | 2% |
| Theo van Greuningen | 3/10 | 3567 days | 1% |
| Jo Batt | 9/10 | 3675 days | 1% |
| Sarah Gurney | 9/10 | 3679 days | 1% |
| Fabien Metro | 6/10 | 3797 days | 1% |
| Jason Robus | 10/10 | 3860 days | 1% |
| Linda Eather | 9/10 | 3906 days | 1% |
| ct2034 | 10/10 | 3915 days | 1% |
| Andrew Cruickshank | 8/10 | 3946 days | 1% |
| Sebastiaan Kemperman | 10/10 | 3960 days | 1% |
| Logan Leduc | 9/10 | 4042 days | 1% |
| Joanne Robertson | 9/10 | 4043 days | 1% |
| Sidney Stokkers | 10/10 | 4066 days | 1% |
| Anna Grafenstein | 9/10 | 4276 days | 0% |
| Helen McKevitt | 8/10 | 4317 days | 0% |
| F Ballard | 10/10 | 4337 days | 0% |
| catherine welsh | 9/10 | 4370 days | 0% |
| Pete Wilson | 9/10 | 4662 days | 1% |
| Verena | 7/10 | 4667 days | 1% |
| Anja S | 8/10 | 4667 days | 1% |
| Jitka Zenahlikova | 8/10 | 4668 days | 1% |
| J Andrews | 4/10 | 4676 days | 1% |
| Phil & Laura | 7/10 | 4704 days | 1% |
| Jenben | 8/10 | 4796 days | 1% |
| Lyn Deavin | 8/10 | 5053 days | 1% |
| polzeath | 9/10 | 5101 days | 1% |
| Andreas Heyer | 10/10 | 5358 days | 1% |
| Stephen Hunt | 9/10 | 5372 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 5393 days | 1% |
| Ian and Ailsa | 8/10 | 5394 days | 1% |
| Pfleidere | 7/10 | 5394 days | 1% |
| Maike | 9/10 | 5395 days | 1% |
| Kauzta | 8/10 | 5395 days | 1% |
| bryfrance | 10/10 | 5397 days | 1% |
| Ross | 3/10 | 5400 days | 0% |
| Stephen Jones | 10/10 | 5407 days | 1% |
| Echst Daniela | 8/10 | 5430 days | 1% |
| Daniel Dubach | 10/10 | 5435 days | 1% |
| edwardasmith | 8/10 | 5711 days | 1% |
| Lukas Blaauw | 8/10 | 5759 days | 1% |
| Bowness | 9/10 | 5759 days | 1% |
| J Kempeneers | 7/10 | 5786 days | 1% |
| Carl Diehl | 9/10 | 5798 days | 1% |
| Nigel Armstrong | 9/10 | 5811 days | 1% |
| Ruth Kinder | 9/10 | 5892 days | 1% |
| brianp | 10/10 | 5978 days | 1% |
| MrHebbard | 7/10 | 6139 days | 1% |
| MetteK | 8/10 | 6140 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
1.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.