Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
110 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 114 reviews. There are 110 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 110 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 38 |
|
35% |
| 8/10 | 20 |
|
18% |
| 7/10 | 15 |
|
14% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.18% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.18% and is based on 110 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 110 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.52%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Annie Mandelstam | 8/10 | 319 days | 100% |
| Pedro | 7/10 | 347 days | 94% |
| Anne | 7/10 | 378 days | 93% |
| Hannah | 7/10 | 409 days | 91% |
| Emily | 9/10 | 409 days | 97% |
| Diane n Dave | 9/10 | 409 days | 97% |
| Dean | 10/10 | 531 days | 91% |
| Mike Fricker | 9/10 | 653 days | 81% |
| Noah Samel | 10/10 | 653 days | 82% |
| Bob F | 9/10 | 713 days | 76% |
| Bob F | 9/10 | 713 days | 76% |
| Jorian | 10/10 | 713 days | 77% |
| Linda | 8/10 | 744 days | 73% |
| Sina Goetzfried | 10/10 | 775 days | 71% |
| Elena | 10/10 | 775 days | 71% |
| vabene1111 | 10/10 | 805 days | 68% |
| Silene.arvinberod@gmail.com | 10/10 | 805 days | 68% |
| Sophie Modra | 10/10 | 866 days | 62% |
| Victoria Palero | 10/10 | 866 days | 62% |
| Susan | 9/10 | 928 days | 55% |
| Emmy | 10/10 | 1050 days | 43% |
| Mark Marston | 10/10 | 1050 days | 43% |
| 小B | 9/10 | 1050 days | 42% |
| Steve | 9/10 | 1050 days | 42% |
| Sarah Woolley | 7/10 | 1078 days | 37% |
| RR | 9/10 | 1140 days | 34% |
| Rob J | 10/10 | 1140 days | 34% |
| Laura and Baptiste | 10/10 | 1201 days | 29% |
| Cheyne | 9/10 | 1293 days | 23% |
| Anne S | 9/10 | 1415 days | 16% |
| MuzzJudy | 1/10 | 1415 days | 6% |
| Julia | 10/10 | 1443 days | 14% |
| Gary and Heather | 9/10 | 1443 days | 14% |
| Scott Lindique | 9/10 | 1474 days | 13% |
| Suzanne | 7/10 | 1719 days | 6% |
| Marcus | 10/10 | 1719 days | 6% |
| Liz | 9/10 | 1961 days | 5% |
| Dulan | 7/10 | 1992 days | 5% |
| Mike Jenkins | 10/10 | 2023 days | 5% |
| Sue Atkinson | 7/10 | 2145 days | 4% |
| Mary Meccage | 10/10 | 2266 days | 4% |
| Robyn F | 10/10 | 2297 days | 4% |
| Joanna | 9/10 | 2480 days | 4% |
| Vicki Hoskinson | 8/10 | 2511 days | 4% |
| Alison Cowie | 10/10 | 2511 days | 4% |
| Jose | 8/10 | 2601 days | 4% |
| Mike78 | 9/10 | 2662 days | 4% |
| Philipp Stech | 3/10 | 2864 days | 2% |
| Pauline Challen | 10/10 | 2876 days | 3% |
| Francois Roux | 9/10 | 2882 days | 3% |
| Jack James | 7/10 | 2962 days | 3% |
| Michael Waxman | 10/10 | 2994 days | 3% |
| Alan Coster | 9/10 | 3099 days | 3% |
| Laureen Trainer | 7/10 | 3164 days | 2% |
| Lotta Vuorjoki | 9/10 | 3173 days | 2% |
| Lorenzo Chiaia | 8/10 | 3177 days | 2% |
| Emelie Zonabend König | 9/10 | 3189 days | 2% |
| Mick Williams | 8/10 | 3296 days | 2% |
| Braum Westhof | 9/10 | 3317 days | 2% |
| María del Carmen Escandell | 7/10 | 3538 days | 2% |
| Liz Barnett | 9/10 | 3575 days | 2% |
| Leslie Lindeman | 9/10 | 3581 days | 2% |
| Susan Boyton | 8/10 | 3583 days | 2% |
| Theo van Greuningen | 3/10 | 3593 days | 1% |
| Jo Batt | 9/10 | 3701 days | 1% |
| Sarah Gurney | 9/10 | 3705 days | 1% |
| Fabien Metro | 6/10 | 3823 days | 1% |
| Jason Robus | 10/10 | 3886 days | 1% |
| Linda Eather | 9/10 | 3932 days | 1% |
| ct2034 | 10/10 | 3941 days | 1% |
| Andrew Cruickshank | 8/10 | 3972 days | 1% |
| Sebastiaan Kemperman | 10/10 | 3986 days | 1% |
| Logan Leduc | 9/10 | 4068 days | 0% |
| Joanne Robertson | 9/10 | 4069 days | 0% |
| Sidney Stokkers | 10/10 | 4092 days | 1% |
| Anna Grafenstein | 9/10 | 4302 days | 0% |
| Helen McKevitt | 8/10 | 4343 days | 0% |
| F Ballard | 10/10 | 4363 days | 0% |
| catherine welsh | 9/10 | 4396 days | 1% |
| Pete Wilson | 9/10 | 4688 days | 1% |
| Verena | 7/10 | 4693 days | 1% |
| Anja S | 8/10 | 4693 days | 1% |
| Jitka Zenahlikova | 8/10 | 4694 days | 1% |
| J Andrews | 4/10 | 4702 days | 1% |
| Phil & Laura | 7/10 | 4730 days | 1% |
| Jenben | 8/10 | 4822 days | 1% |
| Lyn Deavin | 8/10 | 5079 days | 1% |
| polzeath | 9/10 | 5127 days | 1% |
| Andreas Heyer | 10/10 | 5384 days | 1% |
| Stephen Hunt | 9/10 | 5398 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 5419 days | 1% |
| Ian and Ailsa | 8/10 | 5420 days | 1% |
| Pfleidere | 7/10 | 5420 days | 1% |
| Maike | 9/10 | 5421 days | 1% |
| Kauzta | 8/10 | 5421 days | 1% |
| bryfrance | 10/10 | 5423 days | 1% |
| Ross | 3/10 | 5426 days | 0% |
| Stephen Jones | 10/10 | 5433 days | 1% |
| Echst Daniela | 8/10 | 5456 days | 1% |
| Daniel Dubach | 10/10 | 5461 days | 1% |
| edwardasmith | 8/10 | 5737 days | 1% |
| Lukas Blaauw | 8/10 | 5785 days | 1% |
| Bowness | 9/10 | 5785 days | 1% |
| J Kempeneers | 7/10 | 5812 days | 1% |
| Carl Diehl | 9/10 | 5824 days | 1% |
| Nigel Armstrong | 9/10 | 5837 days | 1% |
| Ruth Kinder | 9/10 | 5918 days | 1% |
| brianp | 10/10 | 6004 days | 1% |
| MrHebbard | 7/10 | 6165 days | 1% |
| MetteK | 8/10 | 6166 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 45 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.12% |
| 203 | -4.14% |
| … | … |
Balancing Adjustment
1.74% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.