Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
112 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 116 reviews. There are 112 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 38 |
|
34% |
| 8/10 | 21 |
|
19% |
| 7/10 | 16 |
|
14% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.00% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.00% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.70%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jamie Fligg | 8/10 | 71 days | 100% |
| Ailsa McIntosh | 7/10 | 99 days | 95% |
| Annie Mandelstam | 8/10 | 436 days | 89% |
| Pedro | 7/10 | 464 days | 83% |
| Anne | 7/10 | 495 days | 82% |
| Hannah | 7/10 | 526 days | 80% |
| Emily | 9/10 | 526 days | 85% |
| Diane n Dave | 9/10 | 526 days | 85% |
| Dean | 10/10 | 648 days | 78% |
| Mike Fricker | 9/10 | 770 days | 67% |
| Noah Samel | 10/10 | 770 days | 68% |
| Bob F | 9/10 | 830 days | 61% |
| Bob F | 9/10 | 830 days | 61% |
| Jorian | 10/10 | 830 days | 62% |
| Linda | 8/10 | 861 days | 58% |
| Sina Goetzfried | 10/10 | 892 days | 56% |
| Elena | 10/10 | 892 days | 56% |
| vabene1111 | 10/10 | 922 days | 53% |
| Silene.arvinberod@gmail.com | 10/10 | 922 days | 53% |
| Sophie Modra | 10/10 | 983 days | 46% |
| Victoria Palero | 10/10 | 983 days | 46% |
| Susan | 9/10 | 1045 days | 40% |
| Emmy | 10/10 | 1167 days | 30% |
| Mark Marston | 10/10 | 1167 days | 30% |
| 小B | 9/10 | 1167 days | 30% |
| Steve | 9/10 | 1167 days | 30% |
| Sarah Woolley | 7/10 | 1195 days | 26% |
| RR | 9/10 | 1257 days | 23% |
| Rob J | 10/10 | 1257 days | 24% |
| Laura and Baptiste | 10/10 | 1318 days | 20% |
| Cheyne | 9/10 | 1410 days | 15% |
| Anne S | 9/10 | 1532 days | 10% |
| MuzzJudy | 1/10 | 1532 days | 4% |
| Julia | 10/10 | 1560 days | 9% |
| Gary and Heather | 9/10 | 1560 days | 9% |
| Scott Lindique | 9/10 | 1591 days | 8% |
| Suzanne | 7/10 | 1836 days | 4% |
| Marcus | 10/10 | 1836 days | 5% |
| Liz | 9/10 | 2078 days | 4% |
| Dulan | 7/10 | 2109 days | 4% |
| Mike Jenkins | 10/10 | 2140 days | 4% |
| Sue Atkinson | 7/10 | 2262 days | 4% |
| Mary Meccage | 10/10 | 2383 days | 4% |
| Robyn F | 10/10 | 2414 days | 4% |
| Joanna | 9/10 | 2597 days | 3% |
| Vicki Hoskinson | 8/10 | 2628 days | 3% |
| Alison Cowie | 10/10 | 2628 days | 3% |
| Jose | 8/10 | 2718 days | 3% |
| Mike78 | 9/10 | 2779 days | 3% |
| Philipp Stech | 3/10 | 2981 days | 1% |
| Pauline Challen | 10/10 | 2993 days | 2% |
| Francois Roux | 9/10 | 2999 days | 2% |
| Jack James | 7/10 | 3079 days | 2% |
| Michael Waxman | 10/10 | 3111 days | 2% |
| Alan Coster | 9/10 | 3216 days | 2% |
| Laureen Trainer | 7/10 | 3281 days | 2% |
| Lotta Vuorjoki | 9/10 | 3290 days | 2% |
| Lorenzo Chiaia | 8/10 | 3294 days | 2% |
| Emelie Zonabend König | 9/10 | 3306 days | 2% |
| Mick Williams | 8/10 | 3413 days | 2% |
| Braum Westhof | 9/10 | 3434 days | 1% |
| María del Carmen Escandell | 7/10 | 3655 days | 1% |
| Liz Barnett | 9/10 | 3692 days | 1% |
| Leslie Lindeman | 9/10 | 3698 days | 1% |
| Susan Boyton | 8/10 | 3700 days | 1% |
| Theo van Greuningen | 3/10 | 3710 days | 0% |
| Jo Batt | 9/10 | 3818 days | 1% |
| Sarah Gurney | 9/10 | 3822 days | 1% |
| Fabien Metro | 6/10 | 3940 days | 0% |
| Jason Robus | 10/10 | 4003 days | 0% |
| Linda Eather | 9/10 | 4049 days | 0% |
| ct2034 | 10/10 | 4058 days | 0% |
| Andrew Cruickshank | 8/10 | 4089 days | 0% |
| Sebastiaan Kemperman | 10/10 | 4103 days | 0% |
| Logan Leduc | 9/10 | 4185 days | 0% |
| Joanne Robertson | 9/10 | 4186 days | 0% |
| Sidney Stokkers | 10/10 | 4209 days | 0% |
| Anna Grafenstein | 9/10 | 4419 days | 0% |
| Helen McKevitt | 8/10 | 4460 days | 0% |
| F Ballard | 10/10 | 4480 days | 0% |
| catherine welsh | 9/10 | 4513 days | 1% |
| Pete Wilson | 9/10 | 4805 days | 0% |
| Verena | 7/10 | 4810 days | 0% |
| Anja S | 8/10 | 4810 days | 0% |
| Jitka Zenahlikova | 8/10 | 4811 days | 0% |
| J Andrews | 4/10 | 4819 days | 0% |
| Phil & Laura | 7/10 | 4847 days | 1% |
| Jenben | 8/10 | 4939 days | 1% |
| Lyn Deavin | 8/10 | 5196 days | 0% |
| polzeath | 9/10 | 5244 days | 1% |
| Andreas Heyer | 10/10 | 5501 days | 0% |
| Stephen Hunt | 9/10 | 5515 days | 0% |
| Margit and Corein Groenevelt | 8/10 | 5536 days | 0% |
| Ian and Ailsa | 8/10 | 5537 days | 0% |
| Pfleidere | 7/10 | 5537 days | 0% |
| Maike | 9/10 | 5538 days | 0% |
| Kauzta | 8/10 | 5538 days | 0% |
| bryfrance | 10/10 | 5540 days | 0% |
| Ross | 3/10 | 5543 days | 0% |
| Stephen Jones | 10/10 | 5550 days | 0% |
| Echst Daniela | 8/10 | 5573 days | 0% |
| Daniel Dubach | 10/10 | 5578 days | 0% |
| edwardasmith | 8/10 | 5854 days | 0% |
| Lukas Blaauw | 8/10 | 5902 days | 0% |
| Bowness | 9/10 | 5902 days | 0% |
| J Kempeneers | 7/10 | 5929 days | 0% |
| Carl Diehl | 9/10 | 5941 days | 0% |
| Nigel Armstrong | 9/10 | 5954 days | 0% |
| Ruth Kinder | 9/10 | 6035 days | 1% |
| brianp | 10/10 | 6121 days | 0% |
| MrHebbard | 7/10 | 6282 days | 0% |
| MetteK | 8/10 | 6283 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.46% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 87 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 32 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 29 | -0.42% |
| 30 | -0.43% |
| 31 | -0.45% |
| 32 | -0.46% |
| 33 | -0.48% |
| 34 | -0.49% |
| 35 | -0.51% |
| … | … |
Balancing Adjustment
1.42% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.