Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
112 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 116 reviews. There are 112 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 38 |
|
34% |
| 8/10 | 21 |
|
19% |
| 7/10 | 16 |
|
14% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.00% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.00% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.48%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jamie Fligg | 8/10 | 112 days | 100% |
| Ailsa McIntosh | 7/10 | 140 days | 95% |
| Annie Mandelstam | 8/10 | 477 days | 88% |
| Pedro | 7/10 | 505 days | 82% |
| Anne | 7/10 | 536 days | 80% |
| Hannah | 7/10 | 567 days | 78% |
| Emily | 9/10 | 567 days | 83% |
| Diane n Dave | 9/10 | 567 days | 83% |
| Dean | 10/10 | 689 days | 75% |
| Mike Fricker | 9/10 | 811 days | 63% |
| Noah Samel | 10/10 | 811 days | 64% |
| Bob F | 9/10 | 871 days | 58% |
| Bob F | 9/10 | 871 days | 58% |
| Jorian | 10/10 | 871 days | 58% |
| Linda | 8/10 | 902 days | 54% |
| Sina Goetzfried | 10/10 | 933 days | 52% |
| Elena | 10/10 | 933 days | 52% |
| vabene1111 | 10/10 | 963 days | 49% |
| Silene.arvinberod@gmail.com | 10/10 | 963 days | 49% |
| Sophie Modra | 10/10 | 1024 days | 43% |
| Victoria Palero | 10/10 | 1024 days | 43% |
| Susan | 9/10 | 1086 days | 37% |
| Emmy | 10/10 | 1208 days | 27% |
| Mark Marston | 10/10 | 1208 days | 27% |
| 小B | 9/10 | 1208 days | 27% |
| Steve | 9/10 | 1208 days | 27% |
| Sarah Woolley | 7/10 | 1236 days | 24% |
| RR | 9/10 | 1298 days | 21% |
| Rob J | 10/10 | 1298 days | 21% |
| Laura and Baptiste | 10/10 | 1359 days | 18% |
| Cheyne | 9/10 | 1451 days | 13% |
| Anne S | 9/10 | 1573 days | 9% |
| MuzzJudy | 1/10 | 1573 days | 3% |
| Julia | 10/10 | 1601 days | 8% |
| Gary and Heather | 9/10 | 1601 days | 8% |
| Scott Lindique | 9/10 | 1632 days | 7% |
| Suzanne | 7/10 | 1877 days | 4% |
| Marcus | 10/10 | 1877 days | 5% |
| Liz | 9/10 | 2119 days | 4% |
| Dulan | 7/10 | 2150 days | 4% |
| Mike Jenkins | 10/10 | 2181 days | 4% |
| Sue Atkinson | 7/10 | 2303 days | 4% |
| Mary Meccage | 10/10 | 2424 days | 4% |
| Robyn F | 10/10 | 2455 days | 4% |
| Joanna | 9/10 | 2638 days | 3% |
| Vicki Hoskinson | 8/10 | 2668 days | 3% |
| Alison Cowie | 10/10 | 2668 days | 3% |
| Jose | 8/10 | 2759 days | 3% |
| Mike78 | 9/10 | 2820 days | 3% |
| Philipp Stech | 3/10 | 3022 days | 1% |
| Pauline Challen | 10/10 | 3034 days | 2% |
| Francois Roux | 9/10 | 3040 days | 2% |
| Jack James | 7/10 | 3120 days | 2% |
| Michael Waxman | 10/10 | 3152 days | 2% |
| Alan Coster | 9/10 | 3257 days | 2% |
| Laureen Trainer | 7/10 | 3322 days | 2% |
| Lotta Vuorjoki | 9/10 | 3331 days | 2% |
| Lorenzo Chiaia | 8/10 | 3335 days | 2% |
| Emelie Zonabend König | 9/10 | 3347 days | 2% |
| Mick Williams | 8/10 | 3454 days | 2% |
| Braum Westhof | 9/10 | 3475 days | 1% |
| María del Carmen Escandell | 7/10 | 3696 days | 1% |
| Liz Barnett | 9/10 | 3732 days | 1% |
| Leslie Lindeman | 9/10 | 3739 days | 1% |
| Susan Boyton | 8/10 | 3741 days | 1% |
| Theo van Greuningen | 3/10 | 3751 days | 0% |
| Jo Batt | 9/10 | 3859 days | 1% |
| Sarah Gurney | 9/10 | 3863 days | 1% |
| Fabien Metro | 6/10 | 3981 days | 0% |
| Jason Robus | 10/10 | 4044 days | 0% |
| Linda Eather | 9/10 | 4090 days | 0% |
| ct2034 | 10/10 | 4098 days | 0% |
| Andrew Cruickshank | 8/10 | 4129 days | 0% |
| Sebastiaan Kemperman | 10/10 | 4144 days | 0% |
| Logan Leduc | 9/10 | 4226 days | 0% |
| Joanne Robertson | 9/10 | 4227 days | 0% |
| Sidney Stokkers | 10/10 | 4249 days | 0% |
| Anna Grafenstein | 9/10 | 4460 days | 1% |
| Helen McKevitt | 8/10 | 4501 days | 1% |
| F Ballard | 10/10 | 4521 days | 1% |
| catherine welsh | 9/10 | 4554 days | 1% |
| Pete Wilson | 9/10 | 4846 days | 1% |
| Verena | 7/10 | 4851 days | 0% |
| Anja S | 8/10 | 4851 days | 1% |
| Jitka Zenahlikova | 8/10 | 4852 days | 1% |
| J Andrews | 4/10 | 4860 days | 0% |
| Phil & Laura | 7/10 | 4888 days | 1% |
| Jenben | 8/10 | 4980 days | 1% |
| Lyn Deavin | 8/10 | 5237 days | 1% |
| polzeath | 9/10 | 5285 days | 1% |
| Andreas Heyer | 10/10 | 5542 days | 1% |
| Stephen Hunt | 9/10 | 5556 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 5577 days | 1% |
| Ian and Ailsa | 8/10 | 5578 days | 1% |
| Pfleidere | 7/10 | 5578 days | 0% |
| Maike | 9/10 | 5579 days | 1% |
| Kauzta | 8/10 | 5579 days | 1% |
| bryfrance | 10/10 | 5581 days | 1% |
| Ross | 3/10 | 5584 days | 0% |
| Stephen Jones | 10/10 | 5591 days | 1% |
| Echst Daniela | 8/10 | 5614 days | 1% |
| Daniel Dubach | 10/10 | 5619 days | 1% |
| edwardasmith | 8/10 | 5895 days | 1% |
| Lukas Blaauw | 8/10 | 5943 days | 1% |
| Bowness | 9/10 | 5943 days | 1% |
| J Kempeneers | 7/10 | 5970 days | 0% |
| Carl Diehl | 9/10 | 5982 days | 1% |
| Nigel Armstrong | 9/10 | 5995 days | 1% |
| Ruth Kinder | 9/10 | 6076 days | 1% |
| brianp | 10/10 | 6162 days | 1% |
| MrHebbard | 7/10 | 6323 days | 0% |
| MetteK | 8/10 | 6324 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.78% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 119 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 73 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 70 | -0.75% |
| 71 | -0.76% |
| 72 | -0.77% |
| 73 | -0.78% |
| 74 | -0.79% |
| 75 | -0.80% |
| 76 | -0.81% |
| … | … |
Balancing Adjustment
1.51% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.