Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
112 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 116 reviews. There are 112 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 38 |
|
34% |
| 8/10 | 21 |
|
19% |
| 7/10 | 16 |
|
14% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.00% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.00% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.25%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jamie Fligg | 8/10 | 151 days | 100% |
| Ailsa McIntosh | 7/10 | 179 days | 94% |
| Annie Mandelstam | 8/10 | 516 days | 86% |
| Pedro | 7/10 | 544 days | 80% |
| Anne | 7/10 | 575 days | 78% |
| Hannah | 7/10 | 606 days | 76% |
| Emily | 9/10 | 606 days | 81% |
| Diane n Dave | 9/10 | 606 days | 81% |
| Dean | 10/10 | 728 days | 72% |
| Mike Fricker | 9/10 | 850 days | 60% |
| Noah Samel | 10/10 | 850 days | 61% |
| Bob F | 9/10 | 910 days | 54% |
| Bob F | 9/10 | 910 days | 54% |
| Jorian | 10/10 | 910 days | 54% |
| Linda | 8/10 | 941 days | 50% |
| Sina Goetzfried | 10/10 | 972 days | 48% |
| Elena | 10/10 | 972 days | 48% |
| vabene1111 | 10/10 | 1002 days | 45% |
| Silene.arvinberod@gmail.com | 10/10 | 1002 days | 45% |
| Sophie Modra | 10/10 | 1063 days | 39% |
| Victoria Palero | 10/10 | 1063 days | 39% |
| Susan | 9/10 | 1125 days | 34% |
| Emmy | 10/10 | 1247 days | 25% |
| Mark Marston | 10/10 | 1247 days | 25% |
| 小B | 9/10 | 1247 days | 24% |
| Steve | 9/10 | 1247 days | 24% |
| Sarah Woolley | 7/10 | 1275 days | 21% |
| RR | 9/10 | 1337 days | 19% |
| Rob J | 10/10 | 1337 days | 19% |
| Laura and Baptiste | 10/10 | 1398 days | 16% |
| Cheyne | 9/10 | 1490 days | 12% |
| Anne S | 9/10 | 1612 days | 8% |
| MuzzJudy | 1/10 | 1612 days | 3% |
| Julia | 10/10 | 1640 days | 7% |
| Gary and Heather | 9/10 | 1640 days | 7% |
| Scott Lindique | 9/10 | 1671 days | 6% |
| Suzanne | 7/10 | 1916 days | 4% |
| Marcus | 10/10 | 1916 days | 5% |
| Liz | 9/10 | 2158 days | 4% |
| Dulan | 7/10 | 2189 days | 4% |
| Mike Jenkins | 10/10 | 2220 days | 4% |
| Sue Atkinson | 7/10 | 2342 days | 4% |
| Mary Meccage | 10/10 | 2463 days | 4% |
| Robyn F | 10/10 | 2494 days | 4% |
| Joanna | 9/10 | 2677 days | 3% |
| Vicki Hoskinson | 8/10 | 2707 days | 3% |
| Alison Cowie | 10/10 | 2707 days | 3% |
| Jose | 8/10 | 2798 days | 3% |
| Mike78 | 9/10 | 2859 days | 3% |
| Philipp Stech | 3/10 | 3061 days | 1% |
| Pauline Challen | 10/10 | 3073 days | 2% |
| Francois Roux | 9/10 | 3079 days | 2% |
| Jack James | 7/10 | 3159 days | 2% |
| Michael Waxman | 10/10 | 3191 days | 2% |
| Alan Coster | 9/10 | 3296 days | 2% |
| Laureen Trainer | 7/10 | 3361 days | 2% |
| Lotta Vuorjoki | 9/10 | 3370 days | 2% |
| Lorenzo Chiaia | 8/10 | 3374 days | 2% |
| Emelie Zonabend König | 9/10 | 3386 days | 2% |
| Mick Williams | 8/10 | 3493 days | 2% |
| Braum Westhof | 9/10 | 3514 days | 1% |
| María del Carmen Escandell | 7/10 | 3735 days | 1% |
| Liz Barnett | 9/10 | 3771 days | 1% |
| Leslie Lindeman | 9/10 | 3778 days | 1% |
| Susan Boyton | 8/10 | 3780 days | 1% |
| Theo van Greuningen | 3/10 | 3790 days | 0% |
| Jo Batt | 9/10 | 3898 days | 1% |
| Sarah Gurney | 9/10 | 3902 days | 1% |
| Fabien Metro | 6/10 | 4020 days | 0% |
| Jason Robus | 10/10 | 4083 days | 0% |
| Linda Eather | 9/10 | 4129 days | 0% |
| ct2034 | 10/10 | 4137 days | 0% |
| Andrew Cruickshank | 8/10 | 4168 days | 0% |
| Sebastiaan Kemperman | 10/10 | 4183 days | 0% |
| Logan Leduc | 9/10 | 4265 days | 0% |
| Joanne Robertson | 9/10 | 4266 days | 0% |
| Sidney Stokkers | 10/10 | 4288 days | 0% |
| Anna Grafenstein | 9/10 | 4499 days | 1% |
| Helen McKevitt | 8/10 | 4540 days | 1% |
| F Ballard | 10/10 | 4560 days | 1% |
| catherine welsh | 9/10 | 4593 days | 1% |
| Pete Wilson | 9/10 | 4885 days | 1% |
| Verena | 7/10 | 4890 days | 1% |
| Anja S | 8/10 | 4890 days | 1% |
| Jitka Zenahlikova | 8/10 | 4891 days | 1% |
| J Andrews | 4/10 | 4899 days | 0% |
| Phil & Laura | 7/10 | 4927 days | 1% |
| Jenben | 8/10 | 5019 days | 1% |
| Lyn Deavin | 8/10 | 5276 days | 1% |
| polzeath | 9/10 | 5324 days | 1% |
| Andreas Heyer | 10/10 | 5581 days | 1% |
| Stephen Hunt | 9/10 | 5595 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 5616 days | 1% |
| Ian and Ailsa | 8/10 | 5617 days | 1% |
| Pfleidere | 7/10 | 5617 days | 1% |
| Maike | 9/10 | 5618 days | 1% |
| Kauzta | 8/10 | 5618 days | 1% |
| bryfrance | 10/10 | 5620 days | 1% |
| Ross | 3/10 | 5623 days | 0% |
| Stephen Jones | 10/10 | 5630 days | 1% |
| Echst Daniela | 8/10 | 5653 days | 1% |
| Daniel Dubach | 10/10 | 5658 days | 1% |
| edwardasmith | 8/10 | 5934 days | 1% |
| Lukas Blaauw | 8/10 | 5982 days | 1% |
| Bowness | 9/10 | 5982 days | 1% |
| J Kempeneers | 7/10 | 6009 days | 1% |
| Carl Diehl | 9/10 | 6021 days | 1% |
| Nigel Armstrong | 9/10 | 6034 days | 1% |
| Ruth Kinder | 9/10 | 6115 days | 1% |
| brianp | 10/10 | 6201 days | 1% |
| MrHebbard | 7/10 | 6362 days | 1% |
| MetteK | 8/10 | 6363 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.17% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 123 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 112 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 109 | -1.14% |
| 110 | -1.15% |
| 111 | -1.16% |
| 112 | -1.17% |
| 113 | -1.18% |
| 114 | -1.19% |
| 115 | -1.20% |
| … | … |
Balancing Adjustment
1.62% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.