Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
111 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 115 reviews. There are 111 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 111 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 38 |
|
34% |
| 8/10 | 20 |
|
18% |
| 7/10 | 16 |
|
14% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.05% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.05% and is based on 111 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 111 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.41%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ailsa McIntosh | 7/10 | 39 days | 100% |
| Annie Mandelstam | 8/10 | 376 days | 97% |
| Pedro | 7/10 | 404 days | 91% |
| Anne | 7/10 | 435 days | 89% |
| Hannah | 7/10 | 466 days | 88% |
| Emily | 9/10 | 466 days | 93% |
| Diane n Dave | 9/10 | 466 days | 93% |
| Dean | 10/10 | 588 days | 86% |
| Mike Fricker | 9/10 | 710 days | 76% |
| Noah Samel | 10/10 | 710 days | 77% |
| Bob F | 9/10 | 770 days | 70% |
| Bob F | 9/10 | 770 days | 70% |
| Jorian | 10/10 | 770 days | 71% |
| Linda | 8/10 | 801 days | 67% |
| Sina Goetzfried | 10/10 | 832 days | 65% |
| Elena | 10/10 | 832 days | 65% |
| vabene1111 | 10/10 | 862 days | 62% |
| Silene.arvinberod@gmail.com | 10/10 | 862 days | 62% |
| Sophie Modra | 10/10 | 923 days | 55% |
| Victoria Palero | 10/10 | 923 days | 55% |
| Susan | 9/10 | 985 days | 48% |
| Emmy | 10/10 | 1107 days | 37% |
| Mark Marston | 10/10 | 1107 days | 37% |
| 小B | 9/10 | 1107 days | 37% |
| Steve | 9/10 | 1107 days | 37% |
| Sarah Woolley | 7/10 | 1135 days | 32% |
| RR | 9/10 | 1197 days | 29% |
| Rob J | 10/10 | 1197 days | 30% |
| Laura and Baptiste | 10/10 | 1258 days | 25% |
| Cheyne | 9/10 | 1350 days | 19% |
| Anne S | 9/10 | 1472 days | 13% |
| MuzzJudy | 1/10 | 1472 days | 5% |
| Julia | 10/10 | 1500 days | 12% |
| Gary and Heather | 9/10 | 1500 days | 12% |
| Scott Lindique | 9/10 | 1531 days | 11% |
| Suzanne | 7/10 | 1776 days | 5% |
| Marcus | 10/10 | 1776 days | 5% |
| Liz | 9/10 | 2018 days | 5% |
| Dulan | 7/10 | 2049 days | 5% |
| Mike Jenkins | 10/10 | 2080 days | 5% |
| Sue Atkinson | 7/10 | 2202 days | 4% |
| Mary Meccage | 10/10 | 2323 days | 4% |
| Robyn F | 10/10 | 2354 days | 4% |
| Joanna | 9/10 | 2537 days | 4% |
| Vicki Hoskinson | 8/10 | 2567 days | 4% |
| Alison Cowie | 10/10 | 2567 days | 4% |
| Jose | 8/10 | 2658 days | 4% |
| Mike78 | 9/10 | 2719 days | 3% |
| Philipp Stech | 3/10 | 2921 days | 2% |
| Pauline Challen | 10/10 | 2933 days | 3% |
| Francois Roux | 9/10 | 2939 days | 3% |
| Jack James | 7/10 | 3019 days | 3% |
| Michael Waxman | 10/10 | 3051 days | 3% |
| Alan Coster | 9/10 | 3156 days | 3% |
| Laureen Trainer | 7/10 | 3221 days | 2% |
| Lotta Vuorjoki | 9/10 | 3230 days | 2% |
| Lorenzo Chiaia | 8/10 | 3234 days | 2% |
| Emelie Zonabend König | 9/10 | 3246 days | 2% |
| Mick Williams | 8/10 | 3353 days | 2% |
| Braum Westhof | 9/10 | 3374 days | 2% |
| María del Carmen Escandell | 7/10 | 3595 days | 1% |
| Liz Barnett | 9/10 | 3631 days | 2% |
| Leslie Lindeman | 9/10 | 3638 days | 2% |
| Susan Boyton | 8/10 | 3640 days | 1% |
| Theo van Greuningen | 3/10 | 3650 days | 1% |
| Jo Batt | 9/10 | 3758 days | 1% |
| Sarah Gurney | 9/10 | 3762 days | 1% |
| Fabien Metro | 6/10 | 3880 days | 1% |
| Jason Robus | 10/10 | 3943 days | 1% |
| Linda Eather | 9/10 | 3989 days | 1% |
| ct2034 | 10/10 | 3997 days | 1% |
| Andrew Cruickshank | 8/10 | 4028 days | 1% |
| Sebastiaan Kemperman | 10/10 | 4043 days | 1% |
| Logan Leduc | 9/10 | 4125 days | 0% |
| Joanne Robertson | 9/10 | 4126 days | 0% |
| Sidney Stokkers | 10/10 | 4148 days | 0% |
| Anna Grafenstein | 9/10 | 4359 days | 0% |
| Helen McKevitt | 8/10 | 4400 days | 1% |
| F Ballard | 10/10 | 4420 days | 1% |
| catherine welsh | 9/10 | 4453 days | 1% |
| Pete Wilson | 9/10 | 4745 days | 1% |
| Verena | 7/10 | 4750 days | 1% |
| Anja S | 8/10 | 4750 days | 1% |
| Jitka Zenahlikova | 8/10 | 4751 days | 1% |
| J Andrews | 4/10 | 4759 days | 1% |
| Phil & Laura | 7/10 | 4787 days | 1% |
| Jenben | 8/10 | 4879 days | 1% |
| Lyn Deavin | 8/10 | 5136 days | 1% |
| polzeath | 9/10 | 5184 days | 1% |
| Andreas Heyer | 10/10 | 5441 days | 1% |
| Stephen Hunt | 9/10 | 5455 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 5476 days | 1% |
| Ian and Ailsa | 8/10 | 5477 days | 1% |
| Pfleidere | 7/10 | 5477 days | 1% |
| Maike | 9/10 | 5478 days | 1% |
| Kauzta | 8/10 | 5478 days | 1% |
| bryfrance | 10/10 | 5480 days | 1% |
| Ross | 3/10 | 5483 days | 0% |
| Stephen Jones | 10/10 | 5490 days | 1% |
| Echst Daniela | 8/10 | 5513 days | 1% |
| Daniel Dubach | 10/10 | 5518 days | 1% |
| edwardasmith | 8/10 | 5794 days | 1% |
| Lukas Blaauw | 8/10 | 5842 days | 1% |
| Bowness | 9/10 | 5842 days | 1% |
| J Kempeneers | 7/10 | 5869 days | 1% |
| Carl Diehl | 9/10 | 5881 days | 1% |
| Nigel Armstrong | 9/10 | 5894 days | 1% |
| Ruth Kinder | 9/10 | 5975 days | 1% |
| brianp | 10/10 | 6061 days | 1% |
| MrHebbard | 7/10 | 6222 days | 1% |
| MetteK | 8/10 | 6223 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.64% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 32 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 29 | -0.58% |
| 30 | -0.60% |
| 31 | -0.62% |
| 32 | -0.64% |
| 33 | -0.66% |
| 34 | -0.68% |
| 35 | -0.70% |
| … | … |
Balancing Adjustment
1.33% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.