Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
111 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 115 reviews. There are 111 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 111 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 38 |
|
34% |
| 8/10 | 20 |
|
18% |
| 7/10 | 16 |
|
14% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.05% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.05% and is based on 111 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 111 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.50%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ailsa McIntosh | 7/10 | 18 days | 100% |
| Annie Mandelstam | 8/10 | 355 days | 98% |
| Pedro | 7/10 | 383 days | 92% |
| Anne | 7/10 | 414 days | 90% |
| Hannah | 7/10 | 445 days | 89% |
| Emily | 9/10 | 445 days | 94% |
| Diane n Dave | 9/10 | 445 days | 94% |
| Dean | 10/10 | 567 days | 88% |
| Mike Fricker | 9/10 | 689 days | 78% |
| Noah Samel | 10/10 | 689 days | 78% |
| Bob F | 9/10 | 749 days | 72% |
| Bob F | 9/10 | 749 days | 72% |
| Jorian | 10/10 | 749 days | 73% |
| Linda | 8/10 | 780 days | 69% |
| Sina Goetzfried | 10/10 | 811 days | 67% |
| Elena | 10/10 | 811 days | 67% |
| vabene1111 | 10/10 | 841 days | 64% |
| Silene.arvinberod@gmail.com | 10/10 | 841 days | 64% |
| Sophie Modra | 10/10 | 902 days | 58% |
| Victoria Palero | 10/10 | 902 days | 58% |
| Susan | 9/10 | 964 days | 50% |
| Emmy | 10/10 | 1086 days | 39% |
| Mark Marston | 10/10 | 1086 days | 39% |
| 小B | 9/10 | 1086 days | 38% |
| Steve | 9/10 | 1086 days | 38% |
| Sarah Woolley | 7/10 | 1114 days | 34% |
| RR | 9/10 | 1176 days | 31% |
| Rob J | 10/10 | 1176 days | 31% |
| Laura and Baptiste | 10/10 | 1237 days | 27% |
| Cheyne | 9/10 | 1329 days | 20% |
| Anne S | 9/10 | 1451 days | 14% |
| MuzzJudy | 1/10 | 1451 days | 6% |
| Julia | 10/10 | 1479 days | 13% |
| Gary and Heather | 9/10 | 1479 days | 13% |
| Scott Lindique | 9/10 | 1510 days | 11% |
| Suzanne | 7/10 | 1755 days | 5% |
| Marcus | 10/10 | 1755 days | 6% |
| Liz | 9/10 | 1997 days | 5% |
| Dulan | 7/10 | 2028 days | 5% |
| Mike Jenkins | 10/10 | 2059 days | 5% |
| Sue Atkinson | 7/10 | 2181 days | 4% |
| Mary Meccage | 10/10 | 2302 days | 4% |
| Robyn F | 10/10 | 2333 days | 4% |
| Joanna | 9/10 | 2516 days | 4% |
| Vicki Hoskinson | 8/10 | 2547 days | 4% |
| Alison Cowie | 10/10 | 2547 days | 4% |
| Jose | 8/10 | 2637 days | 4% |
| Mike78 | 9/10 | 2698 days | 4% |
| Philipp Stech | 3/10 | 2900 days | 2% |
| Pauline Challen | 10/10 | 2912 days | 3% |
| Francois Roux | 9/10 | 2918 days | 3% |
| Jack James | 7/10 | 2998 days | 3% |
| Michael Waxman | 10/10 | 3030 days | 3% |
| Alan Coster | 9/10 | 3135 days | 3% |
| Laureen Trainer | 7/10 | 3200 days | 2% |
| Lotta Vuorjoki | 9/10 | 3209 days | 2% |
| Lorenzo Chiaia | 8/10 | 3213 days | 2% |
| Emelie Zonabend König | 9/10 | 3225 days | 2% |
| Mick Williams | 8/10 | 3332 days | 2% |
| Braum Westhof | 9/10 | 3353 days | 2% |
| María del Carmen Escandell | 7/10 | 3574 days | 2% |
| Liz Barnett | 9/10 | 3611 days | 2% |
| Leslie Lindeman | 9/10 | 3617 days | 2% |
| Susan Boyton | 8/10 | 3619 days | 2% |
| Theo van Greuningen | 3/10 | 3629 days | 1% |
| Jo Batt | 9/10 | 3737 days | 1% |
| Sarah Gurney | 9/10 | 3741 days | 1% |
| Fabien Metro | 6/10 | 3859 days | 1% |
| Jason Robus | 10/10 | 3922 days | 1% |
| Linda Eather | 9/10 | 3968 days | 1% |
| ct2034 | 10/10 | 3977 days | 1% |
| Andrew Cruickshank | 8/10 | 4008 days | 1% |
| Sebastiaan Kemperman | 10/10 | 4022 days | 1% |
| Logan Leduc | 9/10 | 4104 days | 0% |
| Joanne Robertson | 9/10 | 4105 days | 0% |
| Sidney Stokkers | 10/10 | 4128 days | 1% |
| Anna Grafenstein | 9/10 | 4338 days | 0% |
| Helen McKevitt | 8/10 | 4379 days | 0% |
| F Ballard | 10/10 | 4399 days | 1% |
| catherine welsh | 9/10 | 4432 days | 1% |
| Pete Wilson | 9/10 | 4724 days | 1% |
| Verena | 7/10 | 4729 days | 1% |
| Anja S | 8/10 | 4729 days | 1% |
| Jitka Zenahlikova | 8/10 | 4730 days | 1% |
| J Andrews | 4/10 | 4738 days | 1% |
| Phil & Laura | 7/10 | 4766 days | 1% |
| Jenben | 8/10 | 4858 days | 1% |
| Lyn Deavin | 8/10 | 5115 days | 1% |
| polzeath | 9/10 | 5163 days | 1% |
| Andreas Heyer | 10/10 | 5420 days | 1% |
| Stephen Hunt | 9/10 | 5434 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 5455 days | 1% |
| Ian and Ailsa | 8/10 | 5456 days | 1% |
| Pfleidere | 7/10 | 5456 days | 1% |
| Maike | 9/10 | 5457 days | 1% |
| Kauzta | 8/10 | 5457 days | 1% |
| bryfrance | 10/10 | 5459 days | 1% |
| Ross | 3/10 | 5462 days | 0% |
| Stephen Jones | 10/10 | 5469 days | 1% |
| Echst Daniela | 8/10 | 5492 days | 1% |
| Daniel Dubach | 10/10 | 5497 days | 1% |
| edwardasmith | 8/10 | 5773 days | 1% |
| Lukas Blaauw | 8/10 | 5821 days | 1% |
| Bowness | 9/10 | 5821 days | 1% |
| J Kempeneers | 7/10 | 5848 days | 1% |
| Carl Diehl | 9/10 | 5860 days | 1% |
| Nigel Armstrong | 9/10 | 5873 days | 1% |
| Ruth Kinder | 9/10 | 5954 days | 1% |
| brianp | 10/10 | 6040 days | 1% |
| MrHebbard | 7/10 | 6201 days | 1% |
| MetteK | 8/10 | 6202 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.23% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 11 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 8 | -0.17% |
| 9 | -0.19% |
| 10 | -0.21% |
| 11 | -0.23% |
| 12 | -0.25% |
| 13 | -0.27% |
| 14 | -0.29% |
| … | … |
Balancing Adjustment
1.25% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.