Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
112 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 116 reviews. There are 112 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 38 |
|
34% |
| 8/10 | 21 |
|
19% |
| 7/10 | 16 |
|
14% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.00% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.00% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.80%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jamie Fligg | 8/10 | 51 days | 100% |
| Ailsa McIntosh | 7/10 | 79 days | 95% |
| Annie Mandelstam | 8/10 | 416 days | 90% |
| Pedro | 7/10 | 444 days | 84% |
| Anne | 7/10 | 475 days | 83% |
| Hannah | 7/10 | 506 days | 81% |
| Emily | 9/10 | 506 days | 86% |
| Diane n Dave | 9/10 | 506 days | 86% |
| Dean | 10/10 | 628 days | 79% |
| Mike Fricker | 9/10 | 750 days | 69% |
| Noah Samel | 10/10 | 750 days | 69% |
| Bob F | 9/10 | 810 days | 63% |
| Bob F | 9/10 | 810 days | 63% |
| Jorian | 10/10 | 810 days | 64% |
| Linda | 8/10 | 841 days | 60% |
| Sina Goetzfried | 10/10 | 872 days | 58% |
| Elena | 10/10 | 872 days | 58% |
| vabene1111 | 10/10 | 902 days | 55% |
| Silene.arvinberod@gmail.com | 10/10 | 902 days | 55% |
| Sophie Modra | 10/10 | 963 days | 48% |
| Victoria Palero | 10/10 | 963 days | 48% |
| Susan | 9/10 | 1025 days | 42% |
| Emmy | 10/10 | 1147 days | 32% |
| Mark Marston | 10/10 | 1147 days | 32% |
| 小B | 9/10 | 1147 days | 31% |
| Steve | 9/10 | 1147 days | 31% |
| Sarah Woolley | 7/10 | 1175 days | 27% |
| RR | 9/10 | 1237 days | 25% |
| Rob J | 10/10 | 1237 days | 25% |
| Laura and Baptiste | 10/10 | 1298 days | 21% |
| Cheyne | 9/10 | 1390 days | 16% |
| Anne S | 9/10 | 1512 days | 10% |
| MuzzJudy | 1/10 | 1512 days | 4% |
| Julia | 10/10 | 1540 days | 9% |
| Gary and Heather | 9/10 | 1540 days | 9% |
| Scott Lindique | 9/10 | 1571 days | 8% |
| Suzanne | 7/10 | 1816 days | 4% |
| Marcus | 10/10 | 1816 days | 5% |
| Liz | 9/10 | 2058 days | 4% |
| Dulan | 7/10 | 2089 days | 4% |
| Mike Jenkins | 10/10 | 2120 days | 4% |
| Sue Atkinson | 7/10 | 2242 days | 4% |
| Mary Meccage | 10/10 | 2363 days | 4% |
| Robyn F | 10/10 | 2394 days | 4% |
| Joanna | 9/10 | 2577 days | 3% |
| Vicki Hoskinson | 8/10 | 2607 days | 3% |
| Alison Cowie | 10/10 | 2607 days | 3% |
| Jose | 8/10 | 2698 days | 3% |
| Mike78 | 9/10 | 2759 days | 3% |
| Philipp Stech | 3/10 | 2961 days | 1% |
| Pauline Challen | 10/10 | 2973 days | 2% |
| Francois Roux | 9/10 | 2979 days | 2% |
| Jack James | 7/10 | 3059 days | 2% |
| Michael Waxman | 10/10 | 3091 days | 2% |
| Alan Coster | 9/10 | 3196 days | 2% |
| Laureen Trainer | 7/10 | 3261 days | 2% |
| Lotta Vuorjoki | 9/10 | 3270 days | 2% |
| Lorenzo Chiaia | 8/10 | 3274 days | 2% |
| Emelie Zonabend König | 9/10 | 3286 days | 2% |
| Mick Williams | 8/10 | 3393 days | 2% |
| Braum Westhof | 9/10 | 3414 days | 1% |
| María del Carmen Escandell | 7/10 | 3635 days | 1% |
| Liz Barnett | 9/10 | 3671 days | 1% |
| Leslie Lindeman | 9/10 | 3678 days | 1% |
| Susan Boyton | 8/10 | 3680 days | 1% |
| Theo van Greuningen | 3/10 | 3690 days | 0% |
| Jo Batt | 9/10 | 3798 days | 1% |
| Sarah Gurney | 9/10 | 3802 days | 1% |
| Fabien Metro | 6/10 | 3920 days | 0% |
| Jason Robus | 10/10 | 3983 days | 0% |
| Linda Eather | 9/10 | 4029 days | 0% |
| ct2034 | 10/10 | 4037 days | 0% |
| Andrew Cruickshank | 8/10 | 4068 days | 0% |
| Sebastiaan Kemperman | 10/10 | 4083 days | 0% |
| Logan Leduc | 9/10 | 4165 days | 0% |
| Joanne Robertson | 9/10 | 4166 days | 0% |
| Sidney Stokkers | 10/10 | 4188 days | 0% |
| Anna Grafenstein | 9/10 | 4399 days | 0% |
| Helen McKevitt | 8/10 | 4440 days | 0% |
| F Ballard | 10/10 | 4460 days | 0% |
| catherine welsh | 9/10 | 4493 days | 1% |
| Pete Wilson | 9/10 | 4785 days | 0% |
| Verena | 7/10 | 4790 days | 0% |
| Anja S | 8/10 | 4790 days | 0% |
| Jitka Zenahlikova | 8/10 | 4791 days | 0% |
| J Andrews | 4/10 | 4799 days | 0% |
| Phil & Laura | 7/10 | 4827 days | 1% |
| Jenben | 8/10 | 4919 days | 1% |
| Lyn Deavin | 8/10 | 5176 days | 0% |
| polzeath | 9/10 | 5224 days | 1% |
| Andreas Heyer | 10/10 | 5481 days | 0% |
| Stephen Hunt | 9/10 | 5495 days | 0% |
| Margit and Corein Groenevelt | 8/10 | 5516 days | 0% |
| Ian and Ailsa | 8/10 | 5517 days | 0% |
| Pfleidere | 7/10 | 5517 days | 0% |
| Maike | 9/10 | 5518 days | 0% |
| Kauzta | 8/10 | 5518 days | 0% |
| bryfrance | 10/10 | 5520 days | 0% |
| Ross | 3/10 | 5523 days | 0% |
| Stephen Jones | 10/10 | 5530 days | 0% |
| Echst Daniela | 8/10 | 5553 days | 0% |
| Daniel Dubach | 10/10 | 5558 days | 0% |
| edwardasmith | 8/10 | 5834 days | 0% |
| Lukas Blaauw | 8/10 | 5882 days | 0% |
| Bowness | 9/10 | 5882 days | 0% |
| J Kempeneers | 7/10 | 5909 days | 0% |
| Carl Diehl | 9/10 | 5921 days | 0% |
| Nigel Armstrong | 9/10 | 5934 days | 0% |
| Ruth Kinder | 9/10 | 6015 days | 1% |
| brianp | 10/10 | 6101 days | 0% |
| MrHebbard | 7/10 | 6262 days | 0% |
| MetteK | 8/10 | 6263 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.20% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 70 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 12 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 9 | -0.15% |
| 10 | -0.17% |
| 11 | -0.18% |
| 12 | -0.20% |
| 13 | -0.22% |
| 14 | -0.23% |
| 15 | -0.25% |
| … | … |
Balancing Adjustment
1.36% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.