G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
112 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 116 reviews. There are 112 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 38 |
|
34% |
| 8/10 | 21 |
|
19% |
| 7/10 | 16 |
|
14% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.00% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.00% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.59%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jamie Fligg | 8/10 | 91 days | 100% |
| Ailsa McIntosh | 7/10 | 119 days | 95% |
| Annie Mandelstam | 8/10 | 456 days | 89% |
| Pedro | 7/10 | 484 days | 83% |
| Anne | 7/10 | 515 days | 81% |
| Hannah | 7/10 | 546 days | 79% |
| Emily | 9/10 | 546 days | 84% |
| Diane n Dave | 9/10 | 546 days | 84% |
| Dean | 10/10 | 667 days | 76% |
| Mike Fricker | 9/10 | 790 days | 65% |
| Noah Samel | 10/10 | 790 days | 66% |
| Bob F | 9/10 | 850 days | 60% |
| Bob F | 9/10 | 850 days | 60% |
| Jorian | 10/10 | 850 days | 60% |
| Linda | 8/10 | 881 days | 56% |
| Sina Goetzfried | 10/10 | 912 days | 54% |
| Elena | 10/10 | 912 days | 54% |
| vabene1111 | 10/10 | 942 days | 51% |
| Silene.arvinberod@gmail.com | 10/10 | 942 days | 51% |
| Sophie Modra | 10/10 | 1002 days | 45% |
| Victoria Palero | 10/10 | 1002 days | 45% |
| Susan | 9/10 | 1064 days | 38% |
| Emmy | 10/10 | 1187 days | 29% |
| Mark Marston | 10/10 | 1187 days | 29% |
| 小B | 9/10 | 1187 days | 28% |
| Steve | 9/10 | 1187 days | 28% |
| Sarah Woolley | 7/10 | 1215 days | 25% |
| RR | 9/10 | 1277 days | 22% |
| Rob J | 10/10 | 1277 days | 22% |
| Laura and Baptiste | 10/10 | 1338 days | 19% |
| Cheyne | 9/10 | 1429 days | 14% |
| Anne S | 9/10 | 1552 days | 9% |
| MuzzJudy | 1/10 | 1552 days | 4% |
| Julia | 10/10 | 1580 days | 8% |
| Gary and Heather | 9/10 | 1580 days | 8% |
| Scott Lindique | 9/10 | 1611 days | 7% |
| Suzanne | 7/10 | 1855 days | 4% |
| Marcus | 10/10 | 1855 days | 5% |
| Liz | 9/10 | 2097 days | 4% |
| Dulan | 7/10 | 2128 days | 4% |
| Mike Jenkins | 10/10 | 2159 days | 4% |
| Sue Atkinson | 7/10 | 2282 days | 4% |
| Mary Meccage | 10/10 | 2403 days | 4% |
| Robyn F | 10/10 | 2434 days | 4% |
| Joanna | 9/10 | 2617 days | 3% |
| Vicki Hoskinson | 8/10 | 2647 days | 3% |
| Alison Cowie | 10/10 | 2647 days | 3% |
| Jose | 8/10 | 2738 days | 3% |
| Mike78 | 9/10 | 2799 days | 3% |
| Philipp Stech | 3/10 | 3001 days | 1% |
| Pauline Challen | 10/10 | 3013 days | 2% |
| Francois Roux | 9/10 | 3019 days | 2% |
| Jack James | 7/10 | 3099 days | 2% |
| Michael Waxman | 10/10 | 3131 days | 2% |
| Alan Coster | 9/10 | 3235 days | 2% |
| Laureen Trainer | 7/10 | 3300 days | 2% |
| Lotta Vuorjoki | 9/10 | 3309 days | 2% |
| Lorenzo Chiaia | 8/10 | 3313 days | 2% |
| Emelie Zonabend König | 9/10 | 3325 days | 2% |
| Mick Williams | 8/10 | 3433 days | 2% |
| Braum Westhof | 9/10 | 3454 days | 1% |
| María del Carmen Escandell | 7/10 | 3674 days | 1% |
| Liz Barnett | 9/10 | 3711 days | 1% |
| Leslie Lindeman | 9/10 | 3718 days | 1% |
| Susan Boyton | 8/10 | 3720 days | 1% |
| Theo van Greuningen | 3/10 | 3730 days | 0% |
| Jo Batt | 9/10 | 3838 days | 1% |
| Sarah Gurney | 9/10 | 3842 days | 1% |
| Fabien Metro | 6/10 | 3959 days | 0% |
| Jason Robus | 10/10 | 4022 days | 0% |
| Linda Eather | 9/10 | 4068 days | 0% |
| ct2034 | 10/10 | 4077 days | 0% |
| Andrew Cruickshank | 8/10 | 4108 days | 0% |
| Sebastiaan Kemperman | 10/10 | 4123 days | 0% |
| Logan Leduc | 9/10 | 4205 days | 0% |
| Joanne Robertson | 9/10 | 4206 days | 0% |
| Sidney Stokkers | 10/10 | 4228 days | 0% |
| Anna Grafenstein | 9/10 | 4439 days | 1% |
| Helen McKevitt | 8/10 | 4480 days | 0% |
| F Ballard | 10/10 | 4500 days | 1% |
| catherine welsh | 9/10 | 4533 days | 1% |
| Pete Wilson | 9/10 | 4825 days | 1% |
| Verena | 7/10 | 4830 days | 0% |
| Anja S | 8/10 | 4830 days | 0% |
| Jitka Zenahlikova | 8/10 | 4831 days | 0% |
| J Andrews | 4/10 | 4839 days | 0% |
| Phil & Laura | 7/10 | 4867 days | 1% |
| Jenben | 8/10 | 4959 days | 1% |
| Lyn Deavin | 8/10 | 5216 days | 0% |
| polzeath | 9/10 | 5264 days | 1% |
| Andreas Heyer | 10/10 | 5520 days | 1% |
| Stephen Hunt | 9/10 | 5534 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 5556 days | 0% |
| Ian and Ailsa | 8/10 | 5557 days | 0% |
| Pfleidere | 7/10 | 5557 days | 0% |
| Maike | 9/10 | 5558 days | 1% |
| Kauzta | 8/10 | 5558 days | 0% |
| bryfrance | 10/10 | 5560 days | 1% |
| Ross | 3/10 | 5563 days | 0% |
| Stephen Jones | 10/10 | 5570 days | 1% |
| Echst Daniela | 8/10 | 5593 days | 0% |
| Daniel Dubach | 10/10 | 5598 days | 1% |
| edwardasmith | 8/10 | 5873 days | 0% |
| Lukas Blaauw | 8/10 | 5922 days | 0% |
| Bowness | 9/10 | 5922 days | 1% |
| J Kempeneers | 7/10 | 5949 days | 0% |
| Carl Diehl | 9/10 | 5961 days | 1% |
| Nigel Armstrong | 9/10 | 5974 days | 1% |
| Ruth Kinder | 9/10 | 6055 days | 1% |
| brianp | 10/10 | 6140 days | 1% |
| MrHebbard | 7/10 | 6302 days | 0% |
| MetteK | 8/10 | 6303 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.65% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 104 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 52 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 49 | -0.61% |
| 50 | -0.62% |
| 51 | -0.64% |
| 52 | -0.65% |
| 53 | -0.66% |
| 54 | -0.67% |
| 55 | -0.68% |
| … | … |
Balancing Adjustment
1.46% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.