Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
112 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 116 reviews. There are 112 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 38 |
|
34% |
| 8/10 | 21 |
|
19% |
| 7/10 | 16 |
|
14% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.00% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.00% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.01%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jamie Fligg | 8/10 | 192 days | 100% |
| Ailsa McIntosh | 7/10 | 220 days | 94% |
| Annie Mandelstam | 8/10 | 557 days | 84% |
| Pedro | 7/10 | 585 days | 78% |
| Anne | 7/10 | 616 days | 76% |
| Hannah | 7/10 | 647 days | 74% |
| Emily | 9/10 | 647 days | 79% |
| Diane n Dave | 9/10 | 647 days | 79% |
| Dean | 10/10 | 769 days | 69% |
| Mike Fricker | 9/10 | 891 days | 56% |
| Noah Samel | 10/10 | 891 days | 57% |
| Bob F | 9/10 | 951 days | 50% |
| Bob F | 9/10 | 951 days | 50% |
| Jorian | 10/10 | 951 days | 51% |
| Linda | 8/10 | 982 days | 46% |
| Sina Goetzfried | 10/10 | 1013 days | 44% |
| Elena | 10/10 | 1013 days | 44% |
| vabene1111 | 10/10 | 1043 days | 42% |
| Silene.arvinberod@gmail.com | 10/10 | 1043 days | 42% |
| Sophie Modra | 10/10 | 1104 days | 36% |
| Victoria Palero | 10/10 | 1104 days | 36% |
| Susan | 9/10 | 1166 days | 31% |
| Emmy | 10/10 | 1288 days | 22% |
| Mark Marston | 10/10 | 1288 days | 22% |
| 小B | 9/10 | 1288 days | 22% |
| Steve | 9/10 | 1288 days | 22% |
| Sarah Woolley | 7/10 | 1316 days | 19% |
| RR | 9/10 | 1378 days | 17% |
| Rob J | 10/10 | 1378 days | 17% |
| Laura and Baptiste | 10/10 | 1439 days | 14% |
| Cheyne | 9/10 | 1531 days | 10% |
| Anne S | 9/10 | 1653 days | 7% |
| MuzzJudy | 1/10 | 1653 days | 3% |
| Julia | 10/10 | 1681 days | 6% |
| Gary and Heather | 9/10 | 1681 days | 6% |
| Scott Lindique | 9/10 | 1712 days | 6% |
| Suzanne | 7/10 | 1957 days | 5% |
| Marcus | 10/10 | 1957 days | 5% |
| Liz | 9/10 | 2199 days | 4% |
| Dulan | 7/10 | 2230 days | 4% |
| Mike Jenkins | 10/10 | 2261 days | 4% |
| Sue Atkinson | 7/10 | 2383 days | 4% |
| Mary Meccage | 10/10 | 2504 days | 4% |
| Robyn F | 10/10 | 2535 days | 4% |
| Joanna | 9/10 | 2718 days | 3% |
| Vicki Hoskinson | 8/10 | 2749 days | 3% |
| Alison Cowie | 10/10 | 2749 days | 3% |
| Jose | 8/10 | 2839 days | 3% |
| Mike78 | 9/10 | 2900 days | 3% |
| Philipp Stech | 3/10 | 3102 days | 1% |
| Pauline Challen | 10/10 | 3114 days | 2% |
| Francois Roux | 9/10 | 3120 days | 2% |
| Jack James | 7/10 | 3200 days | 2% |
| Michael Waxman | 10/10 | 3232 days | 2% |
| Alan Coster | 9/10 | 3337 days | 2% |
| Laureen Trainer | 7/10 | 3402 days | 2% |
| Lotta Vuorjoki | 9/10 | 3411 days | 2% |
| Lorenzo Chiaia | 8/10 | 3415 days | 2% |
| Emelie Zonabend König | 9/10 | 3427 days | 2% |
| Mick Williams | 8/10 | 3534 days | 2% |
| Braum Westhof | 9/10 | 3555 days | 1% |
| María del Carmen Escandell | 7/10 | 3776 days | 1% |
| Liz Barnett | 9/10 | 3813 days | 1% |
| Leslie Lindeman | 9/10 | 3819 days | 1% |
| Susan Boyton | 8/10 | 3821 days | 1% |
| Theo van Greuningen | 3/10 | 3831 days | 1% |
| Jo Batt | 9/10 | 3939 days | 1% |
| Sarah Gurney | 9/10 | 3943 days | 1% |
| Fabien Metro | 6/10 | 4061 days | 0% |
| Jason Robus | 10/10 | 4124 days | 0% |
| Linda Eather | 9/10 | 4170 days | 0% |
| ct2034 | 10/10 | 4179 days | 0% |
| Andrew Cruickshank | 8/10 | 4210 days | 0% |
| Sebastiaan Kemperman | 10/10 | 4224 days | 0% |
| Logan Leduc | 9/10 | 4306 days | 0% |
| Joanne Robertson | 9/10 | 4307 days | 0% |
| Sidney Stokkers | 10/10 | 4330 days | 0% |
| Anna Grafenstein | 9/10 | 4540 days | 1% |
| Helen McKevitt | 8/10 | 4581 days | 1% |
| F Ballard | 10/10 | 4601 days | 1% |
| catherine welsh | 9/10 | 4634 days | 1% |
| Pete Wilson | 9/10 | 4926 days | 1% |
| Verena | 7/10 | 4931 days | 1% |
| Anja S | 8/10 | 4931 days | 1% |
| Jitka Zenahlikova | 8/10 | 4932 days | 1% |
| J Andrews | 4/10 | 4940 days | 1% |
| Phil & Laura | 7/10 | 4968 days | 1% |
| Jenben | 8/10 | 5060 days | 1% |
| Lyn Deavin | 8/10 | 5317 days | 1% |
| polzeath | 9/10 | 5365 days | 1% |
| Andreas Heyer | 10/10 | 5622 days | 1% |
| Stephen Hunt | 9/10 | 5636 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 5657 days | 1% |
| Ian and Ailsa | 8/10 | 5658 days | 1% |
| Pfleidere | 7/10 | 5658 days | 1% |
| Maike | 9/10 | 5659 days | 1% |
| Kauzta | 8/10 | 5659 days | 1% |
| bryfrance | 10/10 | 5661 days | 1% |
| Ross | 3/10 | 5664 days | 0% |
| Stephen Jones | 10/10 | 5671 days | 1% |
| Echst Daniela | 8/10 | 5694 days | 1% |
| Daniel Dubach | 10/10 | 5699 days | 1% |
| edwardasmith | 8/10 | 5975 days | 1% |
| Lukas Blaauw | 8/10 | 6023 days | 1% |
| Bowness | 9/10 | 6023 days | 1% |
| J Kempeneers | 7/10 | 6050 days | 1% |
| Carl Diehl | 9/10 | 6062 days | 1% |
| Nigel Armstrong | 9/10 | 6075 days | 1% |
| Ruth Kinder | 9/10 | 6156 days | 1% |
| brianp | 10/10 | 6242 days | 1% |
| MrHebbard | 7/10 | 6403 days | 1% |
| MetteK | 8/10 | 6404 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.14% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 85 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 154 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 151 | -2.10% |
| 152 | -2.12% |
| 153 | -2.13% |
| 154 | -2.14% |
| 155 | -2.16% |
| 156 | -2.17% |
| 157 | -2.19% |
| … | … |
Balancing Adjustment
1.85% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.