Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
110 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 114 reviews. There are 110 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 110 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 38 |
|
35% |
| 8/10 | 20 |
|
18% |
| 7/10 | 15 |
|
14% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.18% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.18% and is based on 110 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 110 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.63%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Annie Mandelstam | 8/10 | 279 days | 100% |
| Pedro | 7/10 | 307 days | 94% |
| Anne | 7/10 | 338 days | 93% |
| Hannah | 7/10 | 369 days | 92% |
| Emily | 9/10 | 369 days | 97% |
| Diane n Dave | 9/10 | 369 days | 97% |
| Dean | 10/10 | 491 days | 92% |
| Mike Fricker | 9/10 | 613 days | 83% |
| Noah Samel | 10/10 | 613 days | 84% |
| Bob F | 9/10 | 673 days | 78% |
| Bob F | 9/10 | 673 days | 78% |
| Jorian | 10/10 | 673 days | 79% |
| Linda | 8/10 | 704 days | 75% |
| Sina Goetzfried | 10/10 | 735 days | 74% |
| Elena | 10/10 | 735 days | 74% |
| vabene1111 | 10/10 | 765 days | 71% |
| Silene.arvinberod@gmail.com | 10/10 | 765 days | 71% |
| Sophie Modra | 10/10 | 826 days | 65% |
| Victoria Palero | 10/10 | 826 days | 65% |
| Susan | 9/10 | 888 days | 58% |
| Emmy | 10/10 | 1010 days | 46% |
| Mark Marston | 10/10 | 1010 days | 46% |
| 小B | 9/10 | 1010 days | 45% |
| Steve | 9/10 | 1010 days | 45% |
| Sarah Woolley | 7/10 | 1038 days | 40% |
| RR | 9/10 | 1100 days | 37% |
| Rob J | 10/10 | 1100 days | 37% |
| Laura and Baptiste | 10/10 | 1161 days | 32% |
| Cheyne | 9/10 | 1253 days | 25% |
| Anne S | 9/10 | 1375 days | 17% |
| MuzzJudy | 1/10 | 1375 days | 7% |
| Julia | 10/10 | 1403 days | 16% |
| Gary and Heather | 9/10 | 1403 days | 16% |
| Scott Lindique | 9/10 | 1434 days | 14% |
| Suzanne | 7/10 | 1679 days | 6% |
| Marcus | 10/10 | 1679 days | 7% |
| Liz | 9/10 | 1921 days | 5% |
| Dulan | 7/10 | 1952 days | 5% |
| Mike Jenkins | 10/10 | 1983 days | 5% |
| Sue Atkinson | 7/10 | 2105 days | 4% |
| Mary Meccage | 10/10 | 2226 days | 4% |
| Robyn F | 10/10 | 2257 days | 4% |
| Joanna | 9/10 | 2440 days | 4% |
| Vicki Hoskinson | 8/10 | 2471 days | 4% |
| Alison Cowie | 10/10 | 2471 days | 4% |
| Jose | 8/10 | 2561 days | 4% |
| Mike78 | 9/10 | 2622 days | 4% |
| Philipp Stech | 3/10 | 2824 days | 2% |
| Pauline Challen | 10/10 | 2836 days | 3% |
| Francois Roux | 9/10 | 2842 days | 3% |
| Jack James | 7/10 | 2922 days | 3% |
| Michael Waxman | 10/10 | 2954 days | 3% |
| Alan Coster | 9/10 | 3059 days | 3% |
| Laureen Trainer | 7/10 | 3124 days | 2% |
| Lotta Vuorjoki | 9/10 | 3133 days | 3% |
| Lorenzo Chiaia | 8/10 | 3137 days | 2% |
| Emelie Zonabend König | 9/10 | 3149 days | 2% |
| Mick Williams | 8/10 | 3256 days | 2% |
| Braum Westhof | 9/10 | 3277 days | 2% |
| María del Carmen Escandell | 7/10 | 3498 days | 2% |
| Liz Barnett | 9/10 | 3535 days | 2% |
| Leslie Lindeman | 9/10 | 3541 days | 2% |
| Susan Boyton | 8/10 | 3543 days | 2% |
| Theo van Greuningen | 3/10 | 3553 days | 1% |
| Jo Batt | 9/10 | 3661 days | 1% |
| Sarah Gurney | 9/10 | 3665 days | 1% |
| Fabien Metro | 6/10 | 3783 days | 1% |
| Jason Robus | 10/10 | 3846 days | 1% |
| Linda Eather | 9/10 | 3892 days | 1% |
| ct2034 | 10/10 | 3901 days | 1% |
| Andrew Cruickshank | 8/10 | 3932 days | 1% |
| Sebastiaan Kemperman | 10/10 | 3946 days | 1% |
| Logan Leduc | 9/10 | 4028 days | 1% |
| Joanne Robertson | 9/10 | 4029 days | 1% |
| Sidney Stokkers | 10/10 | 4052 days | 1% |
| Anna Grafenstein | 9/10 | 4262 days | 0% |
| Helen McKevitt | 8/10 | 4303 days | 0% |
| F Ballard | 10/10 | 4323 days | 0% |
| catherine welsh | 9/10 | 4356 days | 0% |
| Pete Wilson | 9/10 | 4648 days | 1% |
| Verena | 7/10 | 4653 days | 1% |
| Anja S | 8/10 | 4653 days | 1% |
| Jitka Zenahlikova | 8/10 | 4654 days | 1% |
| J Andrews | 4/10 | 4662 days | 1% |
| Phil & Laura | 7/10 | 4690 days | 1% |
| Jenben | 8/10 | 4782 days | 1% |
| Lyn Deavin | 8/10 | 5039 days | 1% |
| polzeath | 9/10 | 5087 days | 1% |
| Andreas Heyer | 10/10 | 5344 days | 1% |
| Stephen Hunt | 9/10 | 5358 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 5379 days | 1% |
| Ian and Ailsa | 8/10 | 5380 days | 1% |
| Pfleidere | 7/10 | 5380 days | 1% |
| Maike | 9/10 | 5381 days | 1% |
| Kauzta | 8/10 | 5381 days | 1% |
| bryfrance | 10/10 | 5383 days | 1% |
| Ross | 3/10 | 5386 days | 0% |
| Stephen Jones | 10/10 | 5393 days | 1% |
| Echst Daniela | 8/10 | 5416 days | 1% |
| Daniel Dubach | 10/10 | 5421 days | 1% |
| edwardasmith | 8/10 | 5697 days | 1% |
| Lukas Blaauw | 8/10 | 5745 days | 1% |
| Bowness | 9/10 | 5745 days | 1% |
| J Kempeneers | 7/10 | 5772 days | 1% |
| Carl Diehl | 9/10 | 5784 days | 1% |
| Nigel Armstrong | 9/10 | 5797 days | 1% |
| Ruth Kinder | 9/10 | 5878 days | 1% |
| brianp | 10/10 | 5964 days | 1% |
| MrHebbard | 7/10 | 6125 days | 1% |
| MetteK | 8/10 | 6126 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
1.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.