Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
110 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 114 reviews. There are 110 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 110 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 38 |
|
35% |
| 8/10 | 20 |
|
18% |
| 7/10 | 15 |
|
14% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.18% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.18% and is based on 110 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 110 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.54%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Annie Mandelstam | 8/10 | 314 days | 100% |
| Pedro | 7/10 | 342 days | 94% |
| Anne | 7/10 | 373 days | 93% |
| Hannah | 7/10 | 404 days | 91% |
| Emily | 9/10 | 404 days | 97% |
| Diane n Dave | 9/10 | 404 days | 97% |
| Dean | 10/10 | 526 days | 91% |
| Mike Fricker | 9/10 | 648 days | 81% |
| Noah Samel | 10/10 | 648 days | 82% |
| Bob F | 9/10 | 708 days | 76% |
| Bob F | 9/10 | 708 days | 76% |
| Jorian | 10/10 | 708 days | 77% |
| Linda | 8/10 | 739 days | 73% |
| Sina Goetzfried | 10/10 | 770 days | 72% |
| Elena | 10/10 | 770 days | 72% |
| vabene1111 | 10/10 | 800 days | 69% |
| Silene.arvinberod@gmail.com | 10/10 | 800 days | 69% |
| Sophie Modra | 10/10 | 861 days | 62% |
| Victoria Palero | 10/10 | 861 days | 62% |
| Susan | 9/10 | 923 days | 55% |
| Emmy | 10/10 | 1045 days | 43% |
| Mark Marston | 10/10 | 1045 days | 43% |
| 小B | 9/10 | 1045 days | 42% |
| Steve | 9/10 | 1045 days | 42% |
| Sarah Woolley | 7/10 | 1073 days | 37% |
| RR | 9/10 | 1135 days | 34% |
| Rob J | 10/10 | 1135 days | 35% |
| Laura and Baptiste | 10/10 | 1196 days | 30% |
| Cheyne | 9/10 | 1288 days | 23% |
| Anne S | 9/10 | 1410 days | 16% |
| MuzzJudy | 1/10 | 1410 days | 6% |
| Julia | 10/10 | 1438 days | 15% |
| Gary and Heather | 9/10 | 1438 days | 14% |
| Scott Lindique | 9/10 | 1469 days | 13% |
| Suzanne | 7/10 | 1714 days | 6% |
| Marcus | 10/10 | 1714 days | 6% |
| Liz | 9/10 | 1956 days | 5% |
| Dulan | 7/10 | 1987 days | 5% |
| Mike Jenkins | 10/10 | 2018 days | 5% |
| Sue Atkinson | 7/10 | 2140 days | 4% |
| Mary Meccage | 10/10 | 2261 days | 4% |
| Robyn F | 10/10 | 2292 days | 4% |
| Joanna | 9/10 | 2475 days | 4% |
| Vicki Hoskinson | 8/10 | 2506 days | 4% |
| Alison Cowie | 10/10 | 2506 days | 4% |
| Jose | 8/10 | 2596 days | 4% |
| Mike78 | 9/10 | 2657 days | 4% |
| Philipp Stech | 3/10 | 2859 days | 2% |
| Pauline Challen | 10/10 | 2871 days | 3% |
| Francois Roux | 9/10 | 2877 days | 3% |
| Jack James | 7/10 | 2957 days | 3% |
| Michael Waxman | 10/10 | 2989 days | 3% |
| Alan Coster | 9/10 | 3094 days | 3% |
| Laureen Trainer | 7/10 | 3159 days | 2% |
| Lotta Vuorjoki | 9/10 | 3168 days | 2% |
| Lorenzo Chiaia | 8/10 | 3172 days | 2% |
| Emelie Zonabend König | 9/10 | 3184 days | 2% |
| Mick Williams | 8/10 | 3291 days | 2% |
| Braum Westhof | 9/10 | 3312 days | 2% |
| María del Carmen Escandell | 7/10 | 3533 days | 2% |
| Liz Barnett | 9/10 | 3570 days | 2% |
| Leslie Lindeman | 9/10 | 3576 days | 2% |
| Susan Boyton | 8/10 | 3578 days | 2% |
| Theo van Greuningen | 3/10 | 3588 days | 1% |
| Jo Batt | 9/10 | 3696 days | 1% |
| Sarah Gurney | 9/10 | 3700 days | 1% |
| Fabien Metro | 6/10 | 3818 days | 1% |
| Jason Robus | 10/10 | 3881 days | 1% |
| Linda Eather | 9/10 | 3927 days | 1% |
| ct2034 | 10/10 | 3936 days | 1% |
| Andrew Cruickshank | 8/10 | 3967 days | 1% |
| Sebastiaan Kemperman | 10/10 | 3981 days | 1% |
| Logan Leduc | 9/10 | 4063 days | 0% |
| Joanne Robertson | 9/10 | 4064 days | 0% |
| Sidney Stokkers | 10/10 | 4087 days | 1% |
| Anna Grafenstein | 9/10 | 4297 days | 0% |
| Helen McKevitt | 8/10 | 4338 days | 0% |
| F Ballard | 10/10 | 4358 days | 0% |
| catherine welsh | 9/10 | 4391 days | 1% |
| Pete Wilson | 9/10 | 4683 days | 1% |
| Verena | 7/10 | 4688 days | 1% |
| Anja S | 8/10 | 4688 days | 1% |
| Jitka Zenahlikova | 8/10 | 4689 days | 1% |
| J Andrews | 4/10 | 4697 days | 1% |
| Phil & Laura | 7/10 | 4725 days | 1% |
| Jenben | 8/10 | 4817 days | 1% |
| Lyn Deavin | 8/10 | 5074 days | 1% |
| polzeath | 9/10 | 5122 days | 1% |
| Andreas Heyer | 10/10 | 5379 days | 1% |
| Stephen Hunt | 9/10 | 5393 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 5414 days | 1% |
| Ian and Ailsa | 8/10 | 5415 days | 1% |
| Pfleidere | 7/10 | 5415 days | 1% |
| Maike | 9/10 | 5416 days | 1% |
| Kauzta | 8/10 | 5416 days | 1% |
| bryfrance | 10/10 | 5418 days | 1% |
| Ross | 3/10 | 5421 days | 0% |
| Stephen Jones | 10/10 | 5428 days | 1% |
| Echst Daniela | 8/10 | 5451 days | 1% |
| Daniel Dubach | 10/10 | 5456 days | 1% |
| edwardasmith | 8/10 | 5732 days | 1% |
| Lukas Blaauw | 8/10 | 5780 days | 1% |
| Bowness | 9/10 | 5780 days | 1% |
| J Kempeneers | 7/10 | 5807 days | 1% |
| Carl Diehl | 9/10 | 5819 days | 1% |
| Nigel Armstrong | 9/10 | 5832 days | 1% |
| Ruth Kinder | 9/10 | 5913 days | 1% |
| brianp | 10/10 | 5999 days | 1% |
| MrHebbard | 7/10 | 6160 days | 1% |
| MetteK | 8/10 | 6161 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
1.73% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.