Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
113 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 117 reviews. There are 113 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 113 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
28% |
| 9/10 | 38 |
|
34% |
| 8/10 | 21 |
|
19% |
| 7/10 | 16 |
|
14% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.13% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.13% and is based on 113 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 113 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.53%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Damayanti Zahar | 10/10 | 38 days | 100% |
| Jamie Fligg | 8/10 | 252 days | 95% |
| Ailsa McIntosh | 7/10 | 280 days | 89% |
| Annie Mandelstam | 8/10 | 617 days | 77% |
| Pedro | 7/10 | 645 days | 71% |
| Anne | 7/10 | 676 days | 69% |
| Hannah | 7/10 | 707 days | 67% |
| Emily | 9/10 | 707 days | 71% |
| Diane n Dave | 9/10 | 707 days | 71% |
| Dean | 10/10 | 829 days | 61% |
| Mike Fricker | 9/10 | 951 days | 48% |
| Noah Samel | 10/10 | 951 days | 49% |
| Bob F | 9/10 | 1011 days | 42% |
| Bob F | 9/10 | 1011 days | 42% |
| Jorian | 10/10 | 1011 days | 43% |
| Linda | 8/10 | 1042 days | 39% |
| Sina Goetzfried | 10/10 | 1073 days | 37% |
| Elena | 10/10 | 1073 days | 37% |
| vabene1111 | 10/10 | 1103 days | 35% |
| Silene.arvinberod@gmail.com | 10/10 | 1103 days | 35% |
| Sophie Modra | 10/10 | 1164 days | 30% |
| Victoria Palero | 10/10 | 1164 days | 30% |
| Susan | 9/10 | 1226 days | 25% |
| Emmy | 10/10 | 1348 days | 18% |
| Mark Marston | 10/10 | 1348 days | 18% |
| 小B | 9/10 | 1348 days | 18% |
| Steve | 9/10 | 1348 days | 18% |
| Sarah Woolley | 7/10 | 1376 days | 15% |
| RR | 9/10 | 1438 days | 13% |
| Rob J | 10/10 | 1438 days | 14% |
| Laura and Baptiste | 10/10 | 1499 days | 11% |
| Cheyne | 9/10 | 1591 days | 8% |
| Anne S | 9/10 | 1713 days | 6% |
| MuzzJudy | 1/10 | 1713 days | 2% |
| Julia | 10/10 | 1741 days | 5% |
| Gary and Heather | 9/10 | 1741 days | 5% |
| Scott Lindique | 9/10 | 1772 days | 5% |
| Suzanne | 7/10 | 2017 days | 4% |
| Marcus | 10/10 | 2017 days | 5% |
| Liz | 9/10 | 2259 days | 4% |
| Dulan | 7/10 | 2290 days | 4% |
| Mike Jenkins | 10/10 | 2321 days | 4% |
| Sue Atkinson | 7/10 | 2443 days | 4% |
| Mary Meccage | 10/10 | 2564 days | 4% |
| Robyn F | 10/10 | 2595 days | 3% |
| Joanna | 9/10 | 2778 days | 3% |
| Vicki Hoskinson | 8/10 | 2809 days | 3% |
| Alison Cowie | 10/10 | 2809 days | 3% |
| Jose | 8/10 | 2899 days | 3% |
| Mike78 | 9/10 | 2960 days | 3% |
| Philipp Stech | 3/10 | 3162 days | 1% |
| Pauline Challen | 10/10 | 3174 days | 2% |
| Francois Roux | 9/10 | 3180 days | 2% |
| Jack James | 7/10 | 3260 days | 2% |
| Michael Waxman | 10/10 | 3292 days | 2% |
| Alan Coster | 9/10 | 3397 days | 2% |
| Laureen Trainer | 7/10 | 3462 days | 2% |
| Lotta Vuorjoki | 9/10 | 3471 days | 2% |
| Lorenzo Chiaia | 8/10 | 3475 days | 2% |
| Emelie Zonabend König | 9/10 | 3487 days | 2% |
| Mick Williams | 8/10 | 3594 days | 1% |
| Braum Westhof | 9/10 | 3615 days | 1% |
| María del Carmen Escandell | 7/10 | 3836 days | 1% |
| Liz Barnett | 9/10 | 3873 days | 1% |
| Leslie Lindeman | 9/10 | 3879 days | 1% |
| Susan Boyton | 8/10 | 3881 days | 1% |
| Theo van Greuningen | 3/10 | 3891 days | 0% |
| Jo Batt | 9/10 | 3999 days | 1% |
| Sarah Gurney | 9/10 | 4003 days | 1% |
| Fabien Metro | 6/10 | 4121 days | 0% |
| Jason Robus | 10/10 | 4184 days | 0% |
| Linda Eather | 9/10 | 4230 days | 0% |
| ct2034 | 10/10 | 4239 days | 0% |
| Andrew Cruickshank | 8/10 | 4270 days | 0% |
| Sebastiaan Kemperman | 10/10 | 4284 days | 0% |
| Logan Leduc | 9/10 | 4366 days | 0% |
| Joanne Robertson | 9/10 | 4367 days | 0% |
| Sidney Stokkers | 10/10 | 4390 days | 1% |
| Anna Grafenstein | 9/10 | 4600 days | 1% |
| Helen McKevitt | 8/10 | 4641 days | 1% |
| F Ballard | 10/10 | 4661 days | 1% |
| catherine welsh | 9/10 | 4694 days | 1% |
| Pete Wilson | 9/10 | 4986 days | 1% |
| Verena | 7/10 | 4991 days | 1% |
| Anja S | 8/10 | 4991 days | 1% |
| Jitka Zenahlikova | 8/10 | 4992 days | 1% |
| J Andrews | 4/10 | 5000 days | 1% |
| Phil & Laura | 7/10 | 5028 days | 1% |
| Jenben | 8/10 | 5120 days | 1% |
| Lyn Deavin | 8/10 | 5377 days | 1% |
| polzeath | 9/10 | 5425 days | 1% |
| Andreas Heyer | 10/10 | 5682 days | 1% |
| Stephen Hunt | 9/10 | 5696 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 5717 days | 1% |
| Ian and Ailsa | 8/10 | 5718 days | 1% |
| Pfleidere | 7/10 | 5718 days | 1% |
| Maike | 9/10 | 5719 days | 1% |
| Kauzta | 8/10 | 5719 days | 1% |
| bryfrance | 10/10 | 5721 days | 1% |
| Ross | 3/10 | 5724 days | 0% |
| Stephen Jones | 10/10 | 5731 days | 1% |
| Echst Daniela | 8/10 | 5754 days | 1% |
| Daniel Dubach | 10/10 | 5759 days | 1% |
| edwardasmith | 8/10 | 6035 days | 1% |
| Lukas Blaauw | 8/10 | 6083 days | 1% |
| Bowness | 9/10 | 6083 days | 1% |
| J Kempeneers | 7/10 | 6110 days | 1% |
| Carl Diehl | 9/10 | 6122 days | 1% |
| Nigel Armstrong | 9/10 | 6135 days | 1% |
| Ruth Kinder | 9/10 | 6216 days | 1% |
| brianp | 10/10 | 6302 days | 1% |
| MrHebbard | 7/10 | 6463 days | 1% |
| MetteK | 8/10 | 6464 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.53% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 47 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 27 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 24 | -0.47% |
| 25 | -0.49% |
| 26 | -0.51% |
| 27 | -0.53% |
| 28 | -0.55% |
| 29 | -0.57% |
| 30 | -0.59% |
| … | … |
Balancing Adjustment
1.45% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.