Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Camp.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Camp
Valid Reviews
107 Valid Reviews
The The Camp experience has a total of 112 reviews. There are 107 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 107 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 36 |
|
34% |
| 9/10 | 26 |
|
24% |
| 8/10 | 20 |
|
19% |
| 7/10 | 10 |
|
9% |
| 6/10 | 2 |
|
2% |
| 5/10 | 5 |
|
5% |
| 4/10 | 3 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
3% |
82.34% Average
The raw data average (mean) for all the The Camp valid reviews is 82.34% and is based on 107 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
25 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 107 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 25 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
28% |
| 9/10 | 8 |
|
32% |
| 8/10 | 5 |
|
20% |
| 7/10 | 3 |
|
12% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.20% Average
The raw data average (mean) for all the The Camp face-to-face reviews is 85.20% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.16%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Eline | 9/10 | 284 days | 100% |
| Simon | 9/10 | 343 days | 98% |
| VamperCan | 10/10 | 343 days | 99% |
| Jess Cullen | 4/10 | 343 days | 65% |
| Laura | 10/10 | 343 days | 99% |
| Brent | 9/10 | 435 days | 94% |
| Cath | 9/10 | 466 days | 92% |
| Marley | 4/10 | 619 days | 54% |
| Anouk | 1/10 | 771 days | 28% |
| Marie Perret | 7/10 | 832 days | 60% |
| Katie Edser | 10/10 | 1046 days | 42% |
| Mathieu Lempereur | 10/10 | 1074 days | 39% |
| RR | 4/10 | 1136 days | 22% |
| Jolu | 1/10 | 1136 days | 14% |
| Jenna | 10/10 | 1501 days | 12% |
| Stef | 9/10 | 1776 days | 5% |
| Chelsea F | 10/10 | 1804 days | 5% |
| ZMad | 9/10 | 1866 days | 5% |
| Dan | 8/10 | 1896 days | 5% |
| Anna Swain | 7/10 | 2049 days | 4% |
| Jenny and Barry | 9/10 | 2323 days | 4% |
| Vicki Hoskinson | 10/10 | 2507 days | 4% |
| Pedro | 10/10 | 2535 days | 4% |
| Richard | 7/10 | 2566 days | 3% |
| Matho31 | 1/10 | 2597 days | 1% |
| Ellie | 10/10 | 2780 days | 3% |
| Jack James | 8/10 | 2958 days | 3% |
| Tammy Schein | 8/10 | 2992 days | 3% |
| Wen Xin Tan | 9/10 | 3073 days | 3% |
| Belinda Clarke | 7/10 | 3210 days | 2% |
| Hollie Procter | 10/10 | 3265 days | 2% |
| Alan Brown | 9/10 | 3265 days | 2% |
| Matthias Wohlgemuth | 5/10 | 3279 days | 2% |
| Michael Jeffress | 2/10 | 3289 days | 1% |
| S Webb | 9/10 | 3357 days | 2% |
| Julia Hamblyn | 10/10 | 3388 days | 2% |
| Margo Wiltens | 10/10 | 3394 days | 2% |
| Rebecca Bowles | 10/10 | 3522 days | 2% |
| W Donovan | 9/10 | 3547 days | 2% |
| Ray Tombs | 10/10 | 3561 days | 2% |
| Chadd Holland | 10/10 | 3573 days | 2% |
| Averil Ford | 5/10 | 3602 days | 1% |
| Paul Smith | 7/10 | 3610 days | 1% |
| Felicity Fay | 10/10 | 3630 days | 1% |
| Yung Ok Yoo | 8/10 | 3663 days | 1% |
| Max Brunner | 9/10 | 3685 days | 1% |
| Sarah Gurney | 8/10 | 3697 days | 1% |
| Georgia Posar | 10/10 | 3900 days | 1% |
| Soizic Vandermeersch | 8/10 | 3929 days | 1% |
| Rossco | 7/10 | 3937 days | 1% |
| Kurz Werner | 8/10 | 3937 days | 1% |
| Andrew Cruickshank | 10/10 | 3968 days | 1% |
| Jan Collins | 6/10 | 3998 days | 1% |
| Roeland Driessen | 9/10 | 4027 days | 1% |
| Simon Wild | 8/10 | 4037 days | 1% |
| Philippe Tremblay | 10/10 | 4051 days | 1% |
| Jay | 10/10 | 4064 days | 1% |
| Michael Bird | 8/10 | 4180 days | 0% |
| Glyn and Karen Farlow | 9/10 | 4349 days | 0% |
| Tony Butcher | 10/10 | 4361 days | 0% |
| Monique Monique | 9/10 | 4361 days | 0% |
| Helene & Peter | 8/10 | 4453 days | 1% |
| Grantygrant | 9/10 | 4667 days | 1% |
| shaynne thompson | 10/10 | 4667 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4667 days | 1% |
| Helen | 9/10 | 4698 days | 1% |
| Abby | 10/10 | 4698 days | 1% |
| Melvin Groenhof | 9/10 | 4703 days | 1% |
| Phil & Laura | 9/10 | 4726 days | 1% |
| andrei797 | 5/10 | 4726 days | 1% |
| Cmi | 8/10 | 4757 days | 1% |
| doepie277 | 6/10 | 4757 days | 1% |
| Hanneke P | 7/10 | 4757 days | 1% |
| Jon Barratt | 9/10 | 4794 days | 1% |
| Christian | 10/10 | 4800 days | 1% |
| Meryem Buchwitz | 9/10 | 4801 days | 1% |
| davidtanks | 10/10 | 4849 days | 1% |
| LuisaAndDiana | 10/10 | 4849 days | 1% |
| hooijack | 10/10 | 4971 days | 1% |
| Kimothy | 8/10 | 5032 days | 1% |
| Carole Carter | 5/10 | 5055 days | 1% |
| Stephanie Spurr | 8/10 | 5059 days | 1% |
| Robert | 8/10 | 5069 days | 1% |
| Fries | 10/10 | 5072 days | 1% |
| Robert MacLeod-Smith | 7/10 | 5088 days | 1% |
| DrCamper | 10/10 | 5154 days | 1% |
| Melanie Wood | 9/10 | 5170 days | 1% |
| Wendy Ashmore | 10/10 | 5170 days | 1% |
| damaca | 8/10 | 5245 days | 1% |
| Jansen | 8/10 | 5416 days | 1% |
| K Dahmer | 10/10 | 5422 days | 1% |
| Eddie Stevens | 8/10 | 5423 days | 1% |
| John Gray | 7/10 | 5430 days | 1% |
| Alexander & Stephanie | 9/10 | 5434 days | 1% |
| Phil Hunter | 9/10 | 5448 days | 1% |
| Leontine van Laar | 8/10 | 5452 days | 1% |
| Jensen | 10/10 | 5454 days | 1% |
| chawker | 8/10 | 5549 days | 1% |
| rayfuge | 10/10 | 5549 days | 1% |
| lookout | 9/10 | 5549 days | 1% |
| Bandulu | 10/10 | 5549 days | 1% |
| Mikeminch | 8/10 | 5549 days | 1% |
| birdsong | 3/10 | 5733 days | 1% |
| San Ahuia | 9/10 | 5813 days | 1% |
| nigelst | 5/10 | 5828 days | 1% |
| John | 7/10 | 6177 days | 1% |
| carrie | 10/10 | 6187 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Camp experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the The Camp experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Camp experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
3.88% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.