Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Camp.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Camp
Valid Reviews
112 Valid Reviews
The The Camp experience has a total of 117 reviews. There are 112 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 37 |
|
33% |
| 9/10 | 26 |
|
23% |
| 8/10 | 21 |
|
19% |
| 7/10 | 10 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 5 |
|
4% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
3% |
81.61% Average
The raw data average (mean) for all the The Camp valid reviews is 81.61% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
25 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 25 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
28% |
| 9/10 | 8 |
|
32% |
| 8/10 | 5 |
|
20% |
| 7/10 | 3 |
|
12% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.20% Average
The raw data average (mean) for all the The Camp face-to-face reviews is 85.20% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.15%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Oswin Gilgert | 6/10 | 232 days | 88% |
| Philip Heinrich | 3/10 | 260 days | 55% |
| Jan | 8/10 | 260 days | 99% |
| Hilary | 6/10 | 291 days | 86% |
| Nick Brooks | 10/10 | 291 days | 100% |
| Eline | 9/10 | 566 days | 85% |
| Simon | 9/10 | 625 days | 81% |
| VamperCan | 10/10 | 625 days | 82% |
| Jess Cullen | 4/10 | 625 days | 53% |
| Laura | 10/10 | 625 days | 82% |
| Brent | 9/10 | 717 days | 74% |
| Cath | 9/10 | 748 days | 71% |
| Marley | 4/10 | 901 days | 37% |
| Anouk | 1/10 | 1053 days | 17% |
| Marie Perret | 7/10 | 1114 days | 33% |
| Katie Edser | 10/10 | 1328 days | 20% |
| Mathieu Lempereur | 10/10 | 1356 days | 18% |
| RR | 4/10 | 1418 days | 10% |
| Jolu | 1/10 | 1418 days | 6% |
| Jenna | 10/10 | 1783 days | 5% |
| Stef | 9/10 | 2058 days | 5% |
| Chelsea F | 10/10 | 2086 days | 5% |
| ZMad | 9/10 | 2148 days | 4% |
| Dan | 8/10 | 2178 days | 4% |
| Anna Swain | 7/10 | 2331 days | 4% |
| Jenny and Barry | 9/10 | 2605 days | 4% |
| Vicki Hoskinson | 10/10 | 2788 days | 3% |
| Pedro | 10/10 | 2817 days | 3% |
| Richard | 7/10 | 2848 days | 3% |
| Matho31 | 1/10 | 2879 days | 1% |
| Ellie | 10/10 | 3062 days | 3% |
| Jack James | 8/10 | 3240 days | 2% |
| Tammy Schein | 8/10 | 3273 days | 2% |
| Wen Xin Tan | 9/10 | 3355 days | 2% |
| Belinda Clarke | 7/10 | 3492 days | 2% |
| Hollie Procter | 10/10 | 3546 days | 2% |
| Alan Brown | 9/10 | 3546 days | 2% |
| Matthias Wohlgemuth | 5/10 | 3561 days | 1% |
| Michael Jeffress | 2/10 | 3571 days | 1% |
| S Webb | 9/10 | 3638 days | 1% |
| Julia Hamblyn | 10/10 | 3669 days | 1% |
| Margo Wiltens | 10/10 | 3676 days | 1% |
| Rebecca Bowles | 10/10 | 3804 days | 1% |
| W Donovan | 9/10 | 3829 days | 1% |
| Ray Tombs | 10/10 | 3843 days | 1% |
| Chadd Holland | 10/10 | 3855 days | 1% |
| Averil Ford | 5/10 | 3883 days | 1% |
| Paul Smith | 7/10 | 3892 days | 1% |
| Felicity Fay | 10/10 | 3912 days | 1% |
| Yung Ok Yoo | 8/10 | 3945 days | 1% |
| Max Brunner | 9/10 | 3967 days | 1% |
| Sarah Gurney | 8/10 | 3979 days | 1% |
| Georgia Posar | 10/10 | 4182 days | 0% |
| Soizic Vandermeersch | 8/10 | 4211 days | 0% |
| Rossco | 7/10 | 4218 days | 0% |
| Kurz Werner | 8/10 | 4218 days | 0% |
| Andrew Cruickshank | 10/10 | 4249 days | 0% |
| Jan Collins | 6/10 | 4280 days | 0% |
| Roeland Driessen | 9/10 | 4308 days | 0% |
| Simon Wild | 8/10 | 4319 days | 0% |
| Philippe Tremblay | 10/10 | 4333 days | 0% |
| Jay | 10/10 | 4346 days | 0% |
| Michael Bird | 8/10 | 4462 days | 1% |
| Glyn and Karen Farlow | 9/10 | 4631 days | 1% |
| Tony Butcher | 10/10 | 4643 days | 1% |
| Monique Monique | 9/10 | 4643 days | 1% |
| Helene & Peter | 8/10 | 4735 days | 1% |
| Grantygrant | 9/10 | 4949 days | 1% |
| shaynne thompson | 10/10 | 4949 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4949 days | 1% |
| Helen | 9/10 | 4980 days | 1% |
| Abby | 10/10 | 4980 days | 1% |
| Melvin Groenhof | 9/10 | 4985 days | 1% |
| Phil & Laura | 9/10 | 5008 days | 1% |
| andrei797 | 5/10 | 5008 days | 1% |
| Cmi | 8/10 | 5039 days | 1% |
| doepie277 | 6/10 | 5039 days | 1% |
| Hanneke P | 7/10 | 5039 days | 1% |
| Jon Barratt | 9/10 | 5076 days | 1% |
| Christian | 10/10 | 5082 days | 1% |
| Meryem Buchwitz | 9/10 | 5083 days | 1% |
| davidtanks | 10/10 | 5131 days | 1% |
| LuisaAndDiana | 10/10 | 5131 days | 1% |
| hooijack | 10/10 | 5253 days | 1% |
| Kimothy | 8/10 | 5314 days | 1% |
| Carole Carter | 5/10 | 5337 days | 1% |
| Stephanie Spurr | 8/10 | 5341 days | 1% |
| Robert | 8/10 | 5351 days | 1% |
| Fries | 10/10 | 5354 days | 1% |
| Robert MacLeod-Smith | 7/10 | 5370 days | 1% |
| DrCamper | 10/10 | 5436 days | 1% |
| Melanie Wood | 9/10 | 5452 days | 1% |
| Wendy Ashmore | 10/10 | 5452 days | 1% |
| damaca | 8/10 | 5527 days | 1% |
| Jansen | 8/10 | 5698 days | 1% |
| K Dahmer | 10/10 | 5704 days | 1% |
| Eddie Stevens | 8/10 | 5705 days | 1% |
| John Gray | 7/10 | 5712 days | 1% |
| Alexander & Stephanie | 9/10 | 5716 days | 1% |
| Phil Hunter | 9/10 | 5730 days | 1% |
| Leontine van Laar | 8/10 | 5734 days | 1% |
| Jensen | 10/10 | 5736 days | 1% |
| chawker | 8/10 | 5831 days | 1% |
| rayfuge | 10/10 | 5831 days | 1% |
| lookout | 9/10 | 5831 days | 1% |
| Bandulu | 10/10 | 5831 days | 1% |
| Mikeminch | 8/10 | 5831 days | 1% |
| birdsong | 3/10 | 6015 days | 1% |
| San Ahuia | 9/10 | 6095 days | 1% |
| nigelst | 5/10 | 6110 days | 1% |
| John | 7/10 | 6459 days | 1% |
| carrie | 10/10 | 6469 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Camp experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.64% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the The Camp experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Camp experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.59% |
| 198 | -3.60% |
| 199 | -3.62% |
| 200 | -3.64% |
| 201 | -3.66% |
| 202 | -3.68% |
| 203 | -3.70% |
| … | … |
Balancing Adjustment
4.84% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.