Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Camp.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Camp
Valid Reviews
112 Valid Reviews
The The Camp experience has a total of 117 reviews. There are 112 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 37 |
|
33% |
| 9/10 | 26 |
|
23% |
| 8/10 | 21 |
|
19% |
| 7/10 | 10 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 5 |
|
4% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
3% |
81.61% Average
The raw data average (mean) for all the The Camp valid reviews is 81.61% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
25 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 25 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
28% |
| 9/10 | 8 |
|
32% |
| 8/10 | 5 |
|
20% |
| 7/10 | 3 |
|
12% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.20% Average
The raw data average (mean) for all the The Camp face-to-face reviews is 85.20% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.12%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Oswin Gilgert | 6/10 | 192 days | 87% |
| Philip Heinrich | 3/10 | 220 days | 55% |
| Jan | 8/10 | 220 days | 99% |
| Hilary | 6/10 | 251 days | 86% |
| Nick Brooks | 10/10 | 251 days | 100% |
| Eline | 9/10 | 526 days | 86% |
| Simon | 9/10 | 585 days | 83% |
| VamperCan | 10/10 | 585 days | 83% |
| Jess Cullen | 4/10 | 585 days | 54% |
| Laura | 10/10 | 585 days | 83% |
| Brent | 9/10 | 677 days | 76% |
| Cath | 9/10 | 708 days | 73% |
| Marley | 4/10 | 861 days | 39% |
| Anouk | 1/10 | 1013 days | 18% |
| Marie Perret | 7/10 | 1074 days | 36% |
| Katie Edser | 10/10 | 1288 days | 22% |
| Mathieu Lempereur | 10/10 | 1316 days | 20% |
| RR | 4/10 | 1378 days | 11% |
| Jolu | 1/10 | 1378 days | 7% |
| Jenna | 10/10 | 1743 days | 5% |
| Stef | 9/10 | 2018 days | 5% |
| Chelsea F | 10/10 | 2046 days | 5% |
| ZMad | 9/10 | 2108 days | 4% |
| Dan | 8/10 | 2138 days | 4% |
| Anna Swain | 7/10 | 2291 days | 4% |
| Jenny and Barry | 9/10 | 2565 days | 4% |
| Vicki Hoskinson | 10/10 | 2748 days | 3% |
| Pedro | 10/10 | 2777 days | 3% |
| Richard | 7/10 | 2808 days | 3% |
| Matho31 | 1/10 | 2839 days | 1% |
| Ellie | 10/10 | 3022 days | 3% |
| Jack James | 8/10 | 3200 days | 2% |
| Tammy Schein | 8/10 | 3233 days | 2% |
| Wen Xin Tan | 9/10 | 3315 days | 2% |
| Belinda Clarke | 7/10 | 3452 days | 2% |
| Hollie Procter | 10/10 | 3506 days | 2% |
| Alan Brown | 9/10 | 3506 days | 2% |
| Matthias Wohlgemuth | 5/10 | 3521 days | 1% |
| Michael Jeffress | 2/10 | 3531 days | 1% |
| S Webb | 9/10 | 3598 days | 1% |
| Julia Hamblyn | 10/10 | 3629 days | 1% |
| Margo Wiltens | 10/10 | 3636 days | 1% |
| Rebecca Bowles | 10/10 | 3764 days | 1% |
| W Donovan | 9/10 | 3789 days | 1% |
| Ray Tombs | 10/10 | 3803 days | 1% |
| Chadd Holland | 10/10 | 3815 days | 1% |
| Averil Ford | 5/10 | 3843 days | 1% |
| Paul Smith | 7/10 | 3852 days | 1% |
| Felicity Fay | 10/10 | 3872 days | 1% |
| Yung Ok Yoo | 8/10 | 3905 days | 1% |
| Max Brunner | 9/10 | 3927 days | 1% |
| Sarah Gurney | 8/10 | 3939 days | 1% |
| Georgia Posar | 10/10 | 4142 days | 0% |
| Soizic Vandermeersch | 8/10 | 4171 days | 0% |
| Rossco | 7/10 | 4178 days | 0% |
| Kurz Werner | 8/10 | 4178 days | 0% |
| Andrew Cruickshank | 10/10 | 4209 days | 0% |
| Jan Collins | 6/10 | 4240 days | 0% |
| Roeland Driessen | 9/10 | 4268 days | 0% |
| Simon Wild | 8/10 | 4279 days | 0% |
| Philippe Tremblay | 10/10 | 4293 days | 0% |
| Jay | 10/10 | 4306 days | 0% |
| Michael Bird | 8/10 | 4422 days | 1% |
| Glyn and Karen Farlow | 9/10 | 4591 days | 1% |
| Tony Butcher | 10/10 | 4603 days | 1% |
| Monique Monique | 9/10 | 4603 days | 1% |
| Helene & Peter | 8/10 | 4695 days | 1% |
| Grantygrant | 9/10 | 4909 days | 1% |
| shaynne thompson | 10/10 | 4909 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4909 days | 1% |
| Helen | 9/10 | 4940 days | 1% |
| Abby | 10/10 | 4940 days | 1% |
| Melvin Groenhof | 9/10 | 4945 days | 1% |
| Phil & Laura | 9/10 | 4968 days | 1% |
| andrei797 | 5/10 | 4968 days | 1% |
| Cmi | 8/10 | 4999 days | 1% |
| doepie277 | 6/10 | 4999 days | 1% |
| Hanneke P | 7/10 | 4999 days | 1% |
| Jon Barratt | 9/10 | 5036 days | 1% |
| Christian | 10/10 | 5042 days | 1% |
| Meryem Buchwitz | 9/10 | 5043 days | 1% |
| davidtanks | 10/10 | 5091 days | 1% |
| LuisaAndDiana | 10/10 | 5091 days | 1% |
| hooijack | 10/10 | 5213 days | 1% |
| Kimothy | 8/10 | 5274 days | 1% |
| Carole Carter | 5/10 | 5297 days | 0% |
| Stephanie Spurr | 8/10 | 5301 days | 1% |
| Robert | 8/10 | 5311 days | 1% |
| Fries | 10/10 | 5314 days | 1% |
| Robert MacLeod-Smith | 7/10 | 5330 days | 1% |
| DrCamper | 10/10 | 5396 days | 1% |
| Melanie Wood | 9/10 | 5412 days | 1% |
| Wendy Ashmore | 10/10 | 5412 days | 1% |
| damaca | 8/10 | 5487 days | 1% |
| Jansen | 8/10 | 5658 days | 1% |
| K Dahmer | 10/10 | 5664 days | 1% |
| Eddie Stevens | 8/10 | 5665 days | 1% |
| John Gray | 7/10 | 5672 days | 1% |
| Alexander & Stephanie | 9/10 | 5676 days | 1% |
| Phil Hunter | 9/10 | 5690 days | 1% |
| Leontine van Laar | 8/10 | 5694 days | 1% |
| Jensen | 10/10 | 5696 days | 1% |
| chawker | 8/10 | 5791 days | 1% |
| rayfuge | 10/10 | 5791 days | 1% |
| lookout | 9/10 | 5791 days | 1% |
| Bandulu | 10/10 | 5791 days | 1% |
| Mikeminch | 8/10 | 5791 days | 1% |
| birdsong | 3/10 | 5975 days | 0% |
| San Ahuia | 9/10 | 6055 days | 1% |
| nigelst | 5/10 | 6070 days | 0% |
| John | 7/10 | 6419 days | 1% |
| carrie | 10/10 | 6429 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Camp experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.58% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 85 days. However the The Camp experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Camp experience has been adjusted for 185 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 182 | -2.53% |
| 183 | -2.55% |
| 184 | -2.56% |
| 185 | -2.58% |
| 186 | -2.59% |
| 187 | -2.60% |
| 188 | -2.62% |
| … | … |
Balancing Adjustment
4.44% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.