Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Camp.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Camp
Valid Reviews
112 Valid Reviews
The The Camp experience has a total of 117 reviews. There are 112 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 37 |
|
33% |
| 9/10 | 26 |
|
23% |
| 8/10 | 21 |
|
19% |
| 7/10 | 10 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 5 |
|
4% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
3% |
81.61% Average
The raw data average (mean) for all the The Camp valid reviews is 81.61% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
25 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 25 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
28% |
| 9/10 | 8 |
|
32% |
| 8/10 | 5 |
|
20% |
| 7/10 | 3 |
|
12% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.20% Average
The raw data average (mean) for all the The Camp face-to-face reviews is 85.20% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.02%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Oswin Gilgert | 6/10 | 91 days | 87% |
| Philip Heinrich | 3/10 | 119 days | 55% |
| Jan | 8/10 | 119 days | 98% |
| Hilary | 6/10 | 150 days | 86% |
| Nick Brooks | 10/10 | 150 days | 100% |
| Eline | 9/10 | 425 days | 90% |
| Simon | 9/10 | 484 days | 87% |
| VamperCan | 10/10 | 484 days | 88% |
| Jess Cullen | 4/10 | 484 days | 57% |
| Laura | 10/10 | 484 days | 88% |
| Brent | 9/10 | 576 days | 81% |
| Cath | 9/10 | 607 days | 79% |
| Marley | 4/10 | 760 days | 44% |
| Anouk | 1/10 | 912 days | 22% |
| Marie Perret | 7/10 | 973 days | 44% |
| Katie Edser | 10/10 | 1187 days | 29% |
| Mathieu Lempereur | 10/10 | 1215 days | 26% |
| RR | 4/10 | 1277 days | 15% |
| Jolu | 1/10 | 1277 days | 9% |
| Jenna | 10/10 | 1642 days | 7% |
| Stef | 9/10 | 1917 days | 5% |
| Chelsea F | 10/10 | 1945 days | 5% |
| ZMad | 9/10 | 2007 days | 5% |
| Dan | 8/10 | 2037 days | 4% |
| Anna Swain | 7/10 | 2190 days | 4% |
| Jenny and Barry | 9/10 | 2464 days | 4% |
| Vicki Hoskinson | 10/10 | 2647 days | 3% |
| Pedro | 10/10 | 2676 days | 3% |
| Richard | 7/10 | 2707 days | 3% |
| Matho31 | 1/10 | 2738 days | 1% |
| Ellie | 10/10 | 2921 days | 3% |
| Jack James | 8/10 | 3099 days | 2% |
| Tammy Schein | 8/10 | 3132 days | 2% |
| Wen Xin Tan | 9/10 | 3214 days | 2% |
| Belinda Clarke | 7/10 | 3351 days | 2% |
| Hollie Procter | 10/10 | 3405 days | 2% |
| Alan Brown | 9/10 | 3405 days | 2% |
| Matthias Wohlgemuth | 5/10 | 3420 days | 1% |
| Michael Jeffress | 2/10 | 3430 days | 1% |
| S Webb | 9/10 | 3497 days | 2% |
| Julia Hamblyn | 10/10 | 3528 days | 2% |
| Margo Wiltens | 10/10 | 3535 days | 2% |
| Rebecca Bowles | 10/10 | 3663 days | 1% |
| W Donovan | 9/10 | 3688 days | 1% |
| Ray Tombs | 10/10 | 3702 days | 1% |
| Chadd Holland | 10/10 | 3714 days | 1% |
| Averil Ford | 5/10 | 3742 days | 1% |
| Paul Smith | 7/10 | 3751 days | 1% |
| Felicity Fay | 10/10 | 3771 days | 1% |
| Yung Ok Yoo | 8/10 | 3804 days | 1% |
| Max Brunner | 9/10 | 3826 days | 1% |
| Sarah Gurney | 8/10 | 3838 days | 1% |
| Georgia Posar | 10/10 | 4041 days | 1% |
| Soizic Vandermeersch | 8/10 | 4070 days | 0% |
| Rossco | 7/10 | 4077 days | 0% |
| Kurz Werner | 8/10 | 4077 days | 0% |
| Andrew Cruickshank | 10/10 | 4108 days | 0% |
| Jan Collins | 6/10 | 4139 days | 0% |
| Roeland Driessen | 9/10 | 4167 days | 0% |
| Simon Wild | 8/10 | 4178 days | 0% |
| Philippe Tremblay | 10/10 | 4192 days | 0% |
| Jay | 10/10 | 4205 days | 0% |
| Michael Bird | 8/10 | 4321 days | 0% |
| Glyn and Karen Farlow | 9/10 | 4490 days | 1% |
| Tony Butcher | 10/10 | 4502 days | 1% |
| Monique Monique | 9/10 | 4502 days | 1% |
| Helene & Peter | 8/10 | 4594 days | 1% |
| Grantygrant | 9/10 | 4808 days | 1% |
| shaynne thompson | 10/10 | 4808 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4808 days | 1% |
| Helen | 9/10 | 4839 days | 1% |
| Abby | 10/10 | 4839 days | 1% |
| Melvin Groenhof | 9/10 | 4844 days | 1% |
| Phil & Laura | 9/10 | 4867 days | 1% |
| andrei797 | 5/10 | 4867 days | 1% |
| Cmi | 8/10 | 4898 days | 1% |
| doepie277 | 6/10 | 4898 days | 1% |
| Hanneke P | 7/10 | 4898 days | 1% |
| Jon Barratt | 9/10 | 4935 days | 1% |
| Christian | 10/10 | 4941 days | 1% |
| Meryem Buchwitz | 9/10 | 4942 days | 1% |
| davidtanks | 10/10 | 4990 days | 1% |
| LuisaAndDiana | 10/10 | 4990 days | 1% |
| hooijack | 10/10 | 5112 days | 1% |
| Kimothy | 8/10 | 5173 days | 1% |
| Carole Carter | 5/10 | 5196 days | 0% |
| Stephanie Spurr | 8/10 | 5200 days | 1% |
| Robert | 8/10 | 5210 days | 1% |
| Fries | 10/10 | 5213 days | 1% |
| Robert MacLeod-Smith | 7/10 | 5229 days | 1% |
| DrCamper | 10/10 | 5295 days | 1% |
| Melanie Wood | 9/10 | 5311 days | 1% |
| Wendy Ashmore | 10/10 | 5311 days | 1% |
| damaca | 8/10 | 5386 days | 1% |
| Jansen | 8/10 | 5557 days | 1% |
| K Dahmer | 10/10 | 5563 days | 1% |
| Eddie Stevens | 8/10 | 5564 days | 1% |
| John Gray | 7/10 | 5571 days | 1% |
| Alexander & Stephanie | 9/10 | 5575 days | 1% |
| Phil Hunter | 9/10 | 5589 days | 1% |
| Leontine van Laar | 8/10 | 5593 days | 1% |
| Jensen | 10/10 | 5595 days | 1% |
| chawker | 8/10 | 5690 days | 1% |
| rayfuge | 10/10 | 5690 days | 1% |
| lookout | 9/10 | 5690 days | 1% |
| Bandulu | 10/10 | 5690 days | 1% |
| Mikeminch | 8/10 | 5690 days | 1% |
| birdsong | 3/10 | 5874 days | 0% |
| San Ahuia | 9/10 | 5954 days | 1% |
| nigelst | 5/10 | 5969 days | 0% |
| John | 7/10 | 6318 days | 1% |
| carrie | 10/10 | 6328 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Camp experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 105 days. However the The Camp experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Camp experience has been adjusted for 84 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 81 | -1.00% |
| 82 | -1.01% |
| 83 | -1.03% |
| 84 | -1.04% |
| 85 | -1.05% |
| 86 | -1.06% |
| 87 | -1.07% |
| … | … |
Balancing Adjustment
3.93% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.