Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Camp.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Camp
Valid Reviews
112 Valid Reviews
The The Camp experience has a total of 117 reviews. There are 112 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 37 |
|
33% |
| 9/10 | 26 |
|
23% |
| 8/10 | 21 |
|
19% |
| 7/10 | 10 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 5 |
|
4% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
3% |
81.61% Average
The raw data average (mean) for all the The Camp valid reviews is 81.61% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
25 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 25 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
28% |
| 9/10 | 8 |
|
32% |
| 8/10 | 5 |
|
20% |
| 7/10 | 3 |
|
12% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.20% Average
The raw data average (mean) for all the The Camp face-to-face reviews is 85.20% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.02%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Oswin Gilgert | 6/10 | 99 days | 87% |
| Philip Heinrich | 3/10 | 127 days | 55% |
| Jan | 8/10 | 127 days | 99% |
| Hilary | 6/10 | 158 days | 86% |
| Nick Brooks | 10/10 | 158 days | 100% |
| Eline | 9/10 | 433 days | 90% |
| Simon | 9/10 | 492 days | 87% |
| VamperCan | 10/10 | 492 days | 87% |
| Jess Cullen | 4/10 | 492 days | 57% |
| Laura | 10/10 | 492 days | 87% |
| Brent | 9/10 | 584 days | 81% |
| Cath | 9/10 | 615 days | 79% |
| Marley | 4/10 | 768 days | 44% |
| Anouk | 1/10 | 920 days | 21% |
| Marie Perret | 7/10 | 981 days | 43% |
| Katie Edser | 10/10 | 1195 days | 28% |
| Mathieu Lempereur | 10/10 | 1223 days | 26% |
| RR | 4/10 | 1285 days | 14% |
| Jolu | 1/10 | 1285 days | 9% |
| Jenna | 10/10 | 1650 days | 7% |
| Stef | 9/10 | 1925 days | 5% |
| Chelsea F | 10/10 | 1953 days | 5% |
| ZMad | 9/10 | 2015 days | 5% |
| Dan | 8/10 | 2045 days | 4% |
| Anna Swain | 7/10 | 2198 days | 4% |
| Jenny and Barry | 9/10 | 2472 days | 4% |
| Vicki Hoskinson | 10/10 | 2655 days | 3% |
| Pedro | 10/10 | 2684 days | 3% |
| Richard | 7/10 | 2715 days | 3% |
| Matho31 | 1/10 | 2746 days | 1% |
| Ellie | 10/10 | 2929 days | 3% |
| Jack James | 8/10 | 3107 days | 2% |
| Tammy Schein | 8/10 | 3140 days | 2% |
| Wen Xin Tan | 9/10 | 3222 days | 2% |
| Belinda Clarke | 7/10 | 3359 days | 2% |
| Hollie Procter | 10/10 | 3413 days | 2% |
| Alan Brown | 9/10 | 3413 days | 2% |
| Matthias Wohlgemuth | 5/10 | 3428 days | 1% |
| Michael Jeffress | 2/10 | 3438 days | 1% |
| S Webb | 9/10 | 3505 days | 2% |
| Julia Hamblyn | 10/10 | 3536 days | 2% |
| Margo Wiltens | 10/10 | 3543 days | 2% |
| Rebecca Bowles | 10/10 | 3671 days | 1% |
| W Donovan | 9/10 | 3696 days | 1% |
| Ray Tombs | 10/10 | 3710 days | 1% |
| Chadd Holland | 10/10 | 3722 days | 1% |
| Averil Ford | 5/10 | 3750 days | 1% |
| Paul Smith | 7/10 | 3759 days | 1% |
| Felicity Fay | 10/10 | 3779 days | 1% |
| Yung Ok Yoo | 8/10 | 3812 days | 1% |
| Max Brunner | 9/10 | 3834 days | 1% |
| Sarah Gurney | 8/10 | 3846 days | 1% |
| Georgia Posar | 10/10 | 4049 days | 1% |
| Soizic Vandermeersch | 8/10 | 4078 days | 0% |
| Rossco | 7/10 | 4085 days | 0% |
| Kurz Werner | 8/10 | 4085 days | 0% |
| Andrew Cruickshank | 10/10 | 4116 days | 0% |
| Jan Collins | 6/10 | 4147 days | 0% |
| Roeland Driessen | 9/10 | 4175 days | 0% |
| Simon Wild | 8/10 | 4186 days | 0% |
| Philippe Tremblay | 10/10 | 4200 days | 0% |
| Jay | 10/10 | 4213 days | 0% |
| Michael Bird | 8/10 | 4329 days | 0% |
| Glyn and Karen Farlow | 9/10 | 4498 days | 1% |
| Tony Butcher | 10/10 | 4510 days | 1% |
| Monique Monique | 9/10 | 4510 days | 1% |
| Helene & Peter | 8/10 | 4602 days | 1% |
| Grantygrant | 9/10 | 4816 days | 1% |
| shaynne thompson | 10/10 | 4816 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4816 days | 1% |
| Helen | 9/10 | 4847 days | 1% |
| Abby | 10/10 | 4847 days | 1% |
| Melvin Groenhof | 9/10 | 4852 days | 1% |
| Phil & Laura | 9/10 | 4875 days | 1% |
| andrei797 | 5/10 | 4875 days | 1% |
| Cmi | 8/10 | 4906 days | 1% |
| doepie277 | 6/10 | 4906 days | 1% |
| Hanneke P | 7/10 | 4906 days | 1% |
| Jon Barratt | 9/10 | 4943 days | 1% |
| Christian | 10/10 | 4949 days | 1% |
| Meryem Buchwitz | 9/10 | 4950 days | 1% |
| davidtanks | 10/10 | 4998 days | 1% |
| LuisaAndDiana | 10/10 | 4998 days | 1% |
| hooijack | 10/10 | 5120 days | 1% |
| Kimothy | 8/10 | 5181 days | 1% |
| Carole Carter | 5/10 | 5204 days | 0% |
| Stephanie Spurr | 8/10 | 5208 days | 1% |
| Robert | 8/10 | 5218 days | 1% |
| Fries | 10/10 | 5221 days | 1% |
| Robert MacLeod-Smith | 7/10 | 5237 days | 1% |
| DrCamper | 10/10 | 5303 days | 1% |
| Melanie Wood | 9/10 | 5319 days | 1% |
| Wendy Ashmore | 10/10 | 5319 days | 1% |
| damaca | 8/10 | 5394 days | 1% |
| Jansen | 8/10 | 5565 days | 1% |
| K Dahmer | 10/10 | 5571 days | 1% |
| Eddie Stevens | 8/10 | 5572 days | 1% |
| John Gray | 7/10 | 5579 days | 1% |
| Alexander & Stephanie | 9/10 | 5583 days | 1% |
| Phil Hunter | 9/10 | 5597 days | 1% |
| Leontine van Laar | 8/10 | 5601 days | 1% |
| Jensen | 10/10 | 5603 days | 1% |
| chawker | 8/10 | 5698 days | 1% |
| rayfuge | 10/10 | 5698 days | 1% |
| lookout | 9/10 | 5698 days | 1% |
| Bandulu | 10/10 | 5698 days | 1% |
| Mikeminch | 8/10 | 5698 days | 1% |
| birdsong | 3/10 | 5882 days | 0% |
| San Ahuia | 9/10 | 5962 days | 1% |
| nigelst | 5/10 | 5977 days | 0% |
| John | 7/10 | 6326 days | 1% |
| carrie | 10/10 | 6336 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Camp experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 111 days. However the The Camp experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Camp experience has been adjusted for 92 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 89 | -1.04% |
| 90 | -1.05% |
| 91 | -1.06% |
| 92 | -1.07% |
| 93 | -1.08% |
| 94 | -1.09% |
| 95 | -1.11% |
| … | … |
Balancing Adjustment
3.93% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.