Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Camp.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Camp
Valid Reviews
112 Valid Reviews
The The Camp experience has a total of 117 reviews. There are 112 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 37 |
|
33% |
| 9/10 | 26 |
|
23% |
| 8/10 | 21 |
|
19% |
| 7/10 | 10 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 5 |
|
4% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
3% |
81.61% Average
The raw data average (mean) for all the The Camp valid reviews is 81.61% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
25 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 25 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
28% |
| 9/10 | 8 |
|
32% |
| 8/10 | 5 |
|
20% |
| 7/10 | 3 |
|
12% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.20% Average
The raw data average (mean) for all the The Camp face-to-face reviews is 85.20% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
77.96%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Oswin Gilgert | 6/10 | 31 days | 86% |
| Philip Heinrich | 3/10 | 59 days | 54% |
| Jan | 8/10 | 59 days | 98% |
| Hilary | 6/10 | 90 days | 86% |
| Nick Brooks | 10/10 | 90 days | 100% |
| Eline | 9/10 | 365 days | 92% |
| Simon | 9/10 | 424 days | 89% |
| VamperCan | 10/10 | 424 days | 90% |
| Jess Cullen | 4/10 | 424 days | 59% |
| Laura | 10/10 | 424 days | 90% |
| Brent | 9/10 | 516 days | 84% |
| Cath | 9/10 | 547 days | 82% |
| Marley | 4/10 | 700 days | 47% |
| Anouk | 1/10 | 852 days | 24% |
| Marie Perret | 7/10 | 913 days | 49% |
| Katie Edser | 10/10 | 1127 days | 33% |
| Mathieu Lempereur | 10/10 | 1155 days | 31% |
| RR | 4/10 | 1217 days | 17% |
| Jolu | 1/10 | 1217 days | 10% |
| Jenna | 10/10 | 1582 days | 8% |
| Stef | 9/10 | 1857 days | 5% |
| Chelsea F | 10/10 | 1885 days | 5% |
| ZMad | 9/10 | 1947 days | 5% |
| Dan | 8/10 | 1977 days | 4% |
| Anna Swain | 7/10 | 2130 days | 4% |
| Jenny and Barry | 9/10 | 2404 days | 4% |
| Vicki Hoskinson | 10/10 | 2587 days | 3% |
| Pedro | 10/10 | 2616 days | 3% |
| Richard | 7/10 | 2647 days | 3% |
| Matho31 | 1/10 | 2678 days | 1% |
| Ellie | 10/10 | 2861 days | 3% |
| Jack James | 8/10 | 3039 days | 2% |
| Tammy Schein | 8/10 | 3072 days | 2% |
| Wen Xin Tan | 9/10 | 3154 days | 2% |
| Belinda Clarke | 7/10 | 3291 days | 2% |
| Hollie Procter | 10/10 | 3345 days | 2% |
| Alan Brown | 9/10 | 3345 days | 2% |
| Matthias Wohlgemuth | 5/10 | 3360 days | 1% |
| Michael Jeffress | 2/10 | 3370 days | 1% |
| S Webb | 9/10 | 3437 days | 2% |
| Julia Hamblyn | 10/10 | 3468 days | 2% |
| Margo Wiltens | 10/10 | 3475 days | 2% |
| Rebecca Bowles | 10/10 | 3603 days | 1% |
| W Donovan | 9/10 | 3628 days | 1% |
| Ray Tombs | 10/10 | 3642 days | 1% |
| Chadd Holland | 10/10 | 3654 days | 1% |
| Averil Ford | 5/10 | 3682 days | 1% |
| Paul Smith | 7/10 | 3691 days | 1% |
| Felicity Fay | 10/10 | 3711 days | 1% |
| Yung Ok Yoo | 8/10 | 3744 days | 1% |
| Max Brunner | 9/10 | 3766 days | 1% |
| Sarah Gurney | 8/10 | 3778 days | 1% |
| Georgia Posar | 10/10 | 3981 days | 1% |
| Soizic Vandermeersch | 8/10 | 4010 days | 0% |
| Rossco | 7/10 | 4017 days | 0% |
| Kurz Werner | 8/10 | 4017 days | 0% |
| Andrew Cruickshank | 10/10 | 4048 days | 0% |
| Jan Collins | 6/10 | 4079 days | 0% |
| Roeland Driessen | 9/10 | 4107 days | 0% |
| Simon Wild | 8/10 | 4118 days | 0% |
| Philippe Tremblay | 10/10 | 4132 days | 0% |
| Jay | 10/10 | 4145 days | 0% |
| Michael Bird | 8/10 | 4261 days | 0% |
| Glyn and Karen Farlow | 9/10 | 4430 days | 1% |
| Tony Butcher | 10/10 | 4442 days | 1% |
| Monique Monique | 9/10 | 4442 days | 1% |
| Helene & Peter | 8/10 | 4534 days | 1% |
| Grantygrant | 9/10 | 4748 days | 1% |
| shaynne thompson | 10/10 | 4748 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4748 days | 1% |
| Helen | 9/10 | 4779 days | 1% |
| Abby | 10/10 | 4779 days | 1% |
| Melvin Groenhof | 9/10 | 4784 days | 1% |
| Phil & Laura | 9/10 | 4807 days | 1% |
| andrei797 | 5/10 | 4807 days | 1% |
| Cmi | 8/10 | 4838 days | 1% |
| doepie277 | 6/10 | 4838 days | 1% |
| Hanneke P | 7/10 | 4838 days | 1% |
| Jon Barratt | 9/10 | 4875 days | 1% |
| Christian | 10/10 | 4881 days | 1% |
| Meryem Buchwitz | 9/10 | 4882 days | 1% |
| davidtanks | 10/10 | 4930 days | 1% |
| LuisaAndDiana | 10/10 | 4930 days | 1% |
| hooijack | 10/10 | 5052 days | 1% |
| Kimothy | 8/10 | 5113 days | 1% |
| Carole Carter | 5/10 | 5136 days | 0% |
| Stephanie Spurr | 8/10 | 5140 days | 1% |
| Robert | 8/10 | 5150 days | 1% |
| Fries | 10/10 | 5153 days | 1% |
| Robert MacLeod-Smith | 7/10 | 5169 days | 1% |
| DrCamper | 10/10 | 5235 days | 1% |
| Melanie Wood | 9/10 | 5251 days | 1% |
| Wendy Ashmore | 10/10 | 5251 days | 1% |
| damaca | 8/10 | 5326 days | 1% |
| Jansen | 8/10 | 5497 days | 1% |
| K Dahmer | 10/10 | 5503 days | 1% |
| Eddie Stevens | 8/10 | 5504 days | 1% |
| John Gray | 7/10 | 5511 days | 1% |
| Alexander & Stephanie | 9/10 | 5515 days | 1% |
| Phil Hunter | 9/10 | 5529 days | 1% |
| Leontine van Laar | 8/10 | 5533 days | 1% |
| Jensen | 10/10 | 5535 days | 1% |
| chawker | 8/10 | 5630 days | 1% |
| rayfuge | 10/10 | 5630 days | 1% |
| lookout | 9/10 | 5630 days | 1% |
| Bandulu | 10/10 | 5630 days | 1% |
| Mikeminch | 8/10 | 5630 days | 1% |
| birdsong | 3/10 | 5814 days | 0% |
| San Ahuia | 9/10 | 5894 days | 1% |
| nigelst | 5/10 | 5909 days | 0% |
| John | 7/10 | 6258 days | 1% |
| carrie | 10/10 | 6268 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Camp experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.45% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the The Camp experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Camp experience has been adjusted for 24 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 21 | -0.39% |
| 22 | -0.41% |
| 23 | -0.43% |
| 24 | -0.45% |
| 25 | -0.47% |
| 26 | -0.49% |
| 27 | -0.50% |
| … | … |
Balancing Adjustment
3.75% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.