Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Camp.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Camp
Valid Reviews
112 Valid Reviews
The The Camp experience has a total of 117 reviews. There are 112 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 37 |
|
33% |
| 9/10 | 26 |
|
23% |
| 8/10 | 21 |
|
19% |
| 7/10 | 10 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 5 |
|
4% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
3% |
81.61% Average
The raw data average (mean) for all the The Camp valid reviews is 81.61% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
25 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 25 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
28% |
| 9/10 | 8 |
|
32% |
| 8/10 | 5 |
|
20% |
| 7/10 | 3 |
|
12% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.20% Average
The raw data average (mean) for all the The Camp face-to-face reviews is 85.20% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.06%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Oswin Gilgert | 6/10 | 131 days | 87% |
| Philip Heinrich | 3/10 | 159 days | 55% |
| Jan | 8/10 | 159 days | 99% |
| Hilary | 6/10 | 190 days | 86% |
| Nick Brooks | 10/10 | 190 days | 100% |
| Eline | 9/10 | 465 days | 89% |
| Simon | 9/10 | 524 days | 85% |
| VamperCan | 10/10 | 524 days | 86% |
| Jess Cullen | 4/10 | 524 days | 56% |
| Laura | 10/10 | 524 days | 86% |
| Brent | 9/10 | 616 days | 79% |
| Cath | 9/10 | 647 days | 77% |
| Marley | 4/10 | 800 days | 42% |
| Anouk | 1/10 | 952 days | 20% |
| Marie Perret | 7/10 | 1013 days | 40% |
| Katie Edser | 10/10 | 1227 days | 26% |
| Mathieu Lempereur | 10/10 | 1255 days | 24% |
| RR | 4/10 | 1317 days | 13% |
| Jolu | 1/10 | 1317 days | 8% |
| Jenna | 10/10 | 1682 days | 6% |
| Stef | 9/10 | 1957 days | 5% |
| Chelsea F | 10/10 | 1985 days | 5% |
| ZMad | 9/10 | 2047 days | 5% |
| Dan | 8/10 | 2077 days | 4% |
| Anna Swain | 7/10 | 2230 days | 4% |
| Jenny and Barry | 9/10 | 2504 days | 4% |
| Vicki Hoskinson | 10/10 | 2688 days | 3% |
| Pedro | 10/10 | 2716 days | 3% |
| Richard | 7/10 | 2747 days | 3% |
| Matho31 | 1/10 | 2778 days | 1% |
| Ellie | 10/10 | 2961 days | 3% |
| Jack James | 8/10 | 3139 days | 2% |
| Tammy Schein | 8/10 | 3173 days | 2% |
| Wen Xin Tan | 9/10 | 3254 days | 2% |
| Belinda Clarke | 7/10 | 3391 days | 2% |
| Hollie Procter | 10/10 | 3446 days | 2% |
| Alan Brown | 9/10 | 3446 days | 2% |
| Matthias Wohlgemuth | 5/10 | 3460 days | 1% |
| Michael Jeffress | 2/10 | 3470 days | 1% |
| S Webb | 9/10 | 3538 days | 2% |
| Julia Hamblyn | 10/10 | 3569 days | 2% |
| Margo Wiltens | 10/10 | 3575 days | 2% |
| Rebecca Bowles | 10/10 | 3703 days | 1% |
| W Donovan | 9/10 | 3728 days | 1% |
| Ray Tombs | 10/10 | 3742 days | 1% |
| Chadd Holland | 10/10 | 3754 days | 1% |
| Averil Ford | 5/10 | 3783 days | 1% |
| Paul Smith | 7/10 | 3791 days | 1% |
| Felicity Fay | 10/10 | 3811 days | 1% |
| Yung Ok Yoo | 8/10 | 3844 days | 1% |
| Max Brunner | 9/10 | 3866 days | 1% |
| Sarah Gurney | 8/10 | 3878 days | 1% |
| Georgia Posar | 10/10 | 4081 days | 1% |
| Soizic Vandermeersch | 8/10 | 4110 days | 0% |
| Rossco | 7/10 | 4118 days | 0% |
| Kurz Werner | 8/10 | 4118 days | 0% |
| Andrew Cruickshank | 10/10 | 4149 days | 0% |
| Jan Collins | 6/10 | 4179 days | 0% |
| Roeland Driessen | 9/10 | 4208 days | 0% |
| Simon Wild | 8/10 | 4218 days | 0% |
| Philippe Tremblay | 10/10 | 4232 days | 0% |
| Jay | 10/10 | 4245 days | 0% |
| Michael Bird | 8/10 | 4361 days | 0% |
| Glyn and Karen Farlow | 9/10 | 4530 days | 1% |
| Tony Butcher | 10/10 | 4542 days | 1% |
| Monique Monique | 9/10 | 4542 days | 1% |
| Helene & Peter | 8/10 | 4634 days | 1% |
| Grantygrant | 9/10 | 4848 days | 1% |
| shaynne thompson | 10/10 | 4848 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4848 days | 1% |
| Helen | 9/10 | 4879 days | 1% |
| Abby | 10/10 | 4879 days | 1% |
| Melvin Groenhof | 9/10 | 4884 days | 1% |
| Phil & Laura | 9/10 | 4907 days | 1% |
| andrei797 | 5/10 | 4907 days | 1% |
| Cmi | 8/10 | 4938 days | 1% |
| doepie277 | 6/10 | 4938 days | 1% |
| Hanneke P | 7/10 | 4938 days | 1% |
| Jon Barratt | 9/10 | 4975 days | 1% |
| Christian | 10/10 | 4981 days | 1% |
| Meryem Buchwitz | 9/10 | 4982 days | 1% |
| davidtanks | 10/10 | 5030 days | 1% |
| LuisaAndDiana | 10/10 | 5030 days | 1% |
| hooijack | 10/10 | 5152 days | 1% |
| Kimothy | 8/10 | 5213 days | 1% |
| Carole Carter | 5/10 | 5236 days | 1% |
| Stephanie Spurr | 8/10 | 5240 days | 1% |
| Robert | 8/10 | 5250 days | 1% |
| Fries | 10/10 | 5253 days | 1% |
| Robert MacLeod-Smith | 7/10 | 5269 days | 1% |
| DrCamper | 10/10 | 5335 days | 1% |
| Melanie Wood | 9/10 | 5351 days | 1% |
| Wendy Ashmore | 10/10 | 5351 days | 1% |
| damaca | 8/10 | 5426 days | 1% |
| Jansen | 8/10 | 5597 days | 1% |
| K Dahmer | 10/10 | 5603 days | 1% |
| Eddie Stevens | 8/10 | 5604 days | 1% |
| John Gray | 7/10 | 5611 days | 1% |
| Alexander & Stephanie | 9/10 | 5615 days | 1% |
| Phil Hunter | 9/10 | 5629 days | 1% |
| Leontine van Laar | 8/10 | 5633 days | 1% |
| Jensen | 10/10 | 5635 days | 1% |
| chawker | 8/10 | 5730 days | 1% |
| rayfuge | 10/10 | 5730 days | 1% |
| lookout | 9/10 | 5730 days | 1% |
| Bandulu | 10/10 | 5730 days | 1% |
| Mikeminch | 8/10 | 5730 days | 1% |
| birdsong | 3/10 | 5914 days | 1% |
| San Ahuia | 9/10 | 5994 days | 1% |
| nigelst | 5/10 | 6009 days | 1% |
| John | 7/10 | 6358 days | 1% |
| carrie | 10/10 | 6368 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Camp experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.25% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the The Camp experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Camp experience has been adjusted for 125 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 122 | -1.22% |
| 123 | -1.23% |
| 124 | -1.24% |
| 125 | -1.25% |
| 126 | -1.26% |
| 127 | -1.27% |
| 128 | -1.28% |
| … | … |
Balancing Adjustment
3.98% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.