Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Camp.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Camp
Valid Reviews
102 Valid Reviews
The The Camp experience has a total of 107 reviews. There are 102 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 102 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
33% |
| 9/10 | 24 |
|
24% |
| 8/10 | 20 |
|
20% |
| 7/10 | 10 |
|
10% |
| 6/10 | 2 |
|
2% |
| 5/10 | 5 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
3% |
82.25% Average
The raw data average (mean) for all the The Camp valid reviews is 82.25% and is based on 102 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
25 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 102 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 25 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
28% |
| 9/10 | 8 |
|
32% |
| 8/10 | 5 |
|
20% |
| 7/10 | 3 |
|
12% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.20% Average
The raw data average (mean) for all the The Camp face-to-face reviews is 85.20% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
76.40%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brent | 9/10 | 80 days | 100% |
| Cath | 9/10 | 111 days | 100% |
| Marley | 4/10 | 264 days | 64% |
| Anouk | 1/10 | 416 days | 37% |
| Marie Perret | 7/10 | 477 days | 82% |
| Katie Edser | 10/10 | 691 days | 74% |
| Mathieu Lempereur | 10/10 | 719 days | 71% |
| RR | 4/10 | 781 days | 43% |
| Jolu | 1/10 | 781 days | 27% |
| Jenna | 10/10 | 1146 days | 32% |
| Stef | 9/10 | 1421 days | 14% |
| Chelsea F | 10/10 | 1449 days | 13% |
| ZMad | 9/10 | 1511 days | 11% |
| Dan | 8/10 | 1541 days | 10% |
| Anna Swain | 7/10 | 1694 days | 6% |
| Jenny and Barry | 9/10 | 1968 days | 5% |
| Vicki Hoskinson | 10/10 | 2152 days | 4% |
| Pedro | 10/10 | 2180 days | 4% |
| Richard | 7/10 | 2211 days | 4% |
| Matho31 | 1/10 | 2242 days | 2% |
| Ellie | 10/10 | 2425 days | 4% |
| Jack James | 8/10 | 2603 days | 3% |
| Tammy Schein | 8/10 | 2637 days | 3% |
| Wen Xin Tan | 9/10 | 2718 days | 3% |
| Belinda Clarke | 7/10 | 2855 days | 3% |
| Hollie Procter | 10/10 | 2910 days | 3% |
| Alan Brown | 9/10 | 2910 days | 3% |
| Matthias Wohlgemuth | 5/10 | 2924 days | 2% |
| Michael Jeffress | 2/10 | 2934 days | 1% |
| S Webb | 9/10 | 3002 days | 3% |
| Julia Hamblyn | 10/10 | 3033 days | 3% |
| Margo Wiltens | 10/10 | 3039 days | 3% |
| Rebecca Bowles | 10/10 | 3167 days | 2% |
| W Donovan | 9/10 | 3192 days | 2% |
| Ray Tombs | 10/10 | 3206 days | 2% |
| Chadd Holland | 10/10 | 3218 days | 2% |
| Averil Ford | 5/10 | 3247 days | 2% |
| Paul Smith | 7/10 | 3255 days | 2% |
| Felicity Fay | 10/10 | 3275 days | 2% |
| Yung Ok Yoo | 8/10 | 3308 days | 2% |
| Max Brunner | 9/10 | 3330 days | 2% |
| Sarah Gurney | 8/10 | 3342 days | 2% |
| Georgia Posar | 10/10 | 3545 days | 2% |
| Soizic Vandermeersch | 8/10 | 3574 days | 2% |
| Rossco | 7/10 | 3582 days | 1% |
| Kurz Werner | 8/10 | 3582 days | 2% |
| Andrew Cruickshank | 10/10 | 3613 days | 2% |
| Jan Collins | 6/10 | 3643 days | 1% |
| Roeland Driessen | 9/10 | 3672 days | 1% |
| Simon Wild | 8/10 | 3682 days | 1% |
| Philippe Tremblay | 10/10 | 3696 days | 1% |
| Jay | 10/10 | 3709 days | 1% |
| Michael Bird | 8/10 | 3825 days | 1% |
| Glyn and Karen Farlow | 9/10 | 3994 days | 1% |
| Tony Butcher | 10/10 | 4006 days | 1% |
| Monique Monique | 9/10 | 4006 days | 1% |
| Helene & Peter | 8/10 | 4098 days | 1% |
| Grantygrant | 9/10 | 4312 days | 0% |
| shaynne thompson | 10/10 | 4312 days | 0% |
| Elizabeth Stenhouse | 10/10 | 4312 days | 0% |
| Helen | 9/10 | 4343 days | 0% |
| Abby | 10/10 | 4343 days | 0% |
| Melvin Groenhof | 9/10 | 4348 days | 0% |
| Phil & Laura | 9/10 | 4371 days | 0% |
| andrei797 | 5/10 | 4371 days | 0% |
| Cmi | 8/10 | 4402 days | 1% |
| doepie277 | 6/10 | 4402 days | 1% |
| Hanneke P | 7/10 | 4402 days | 1% |
| Jon Barratt | 9/10 | 4439 days | 1% |
| Christian | 10/10 | 4445 days | 1% |
| Meryem Buchwitz | 9/10 | 4446 days | 1% |
| davidtanks | 10/10 | 4494 days | 1% |
| LuisaAndDiana | 10/10 | 4494 days | 1% |
| hooijack | 10/10 | 4616 days | 1% |
| Kimothy | 8/10 | 4677 days | 1% |
| Carole Carter | 5/10 | 4700 days | 1% |
| Stephanie Spurr | 8/10 | 4704 days | 1% |
| Robert | 8/10 | 4714 days | 1% |
| Fries | 10/10 | 4717 days | 1% |
| Robert MacLeod-Smith | 7/10 | 4733 days | 1% |
| DrCamper | 10/10 | 4799 days | 1% |
| Melanie Wood | 9/10 | 4815 days | 1% |
| Wendy Ashmore | 10/10 | 4815 days | 1% |
| damaca | 8/10 | 4890 days | 1% |
| Jansen | 8/10 | 5061 days | 1% |
| K Dahmer | 10/10 | 5067 days | 1% |
| Eddie Stevens | 8/10 | 5068 days | 1% |
| John Gray | 7/10 | 5075 days | 1% |
| Alexander & Stephanie | 9/10 | 5079 days | 1% |
| Phil Hunter | 9/10 | 5093 days | 1% |
| Leontine van Laar | 8/10 | 5097 days | 1% |
| Jensen | 10/10 | 5099 days | 1% |
| chawker | 8/10 | 5194 days | 1% |
| rayfuge | 10/10 | 5194 days | 1% |
| lookout | 9/10 | 5194 days | 1% |
| Bandulu | 10/10 | 5194 days | 1% |
| Mikeminch | 8/10 | 5194 days | 1% |
| birdsong | 3/10 | 5378 days | 1% |
| San Ahuia | 9/10 | 5458 days | 1% |
| nigelst | 5/10 | 5473 days | 1% |
| John | 7/10 | 5822 days | 1% |
| carrie | 10/10 | 5832 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Camp experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.48% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 47 days. However the The Camp experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Camp experience has been adjusted for 72 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 69 | -1.42% |
| 70 | -1.44% |
| 71 | -1.46% |
| 72 | -1.48% |
| 73 | -1.50% |
| 74 | -1.52% |
| 75 | -1.54% |
| … | … |
Balancing Adjustment
4.67% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.