Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Camp.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Camp
Valid Reviews
112 Valid Reviews
The The Camp experience has a total of 117 reviews. There are 112 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 37 |
|
33% |
| 9/10 | 26 |
|
23% |
| 8/10 | 21 |
|
19% |
| 7/10 | 10 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 5 |
|
4% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
3% |
81.61% Average
The raw data average (mean) for all the The Camp valid reviews is 81.61% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
25 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 25 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
28% |
| 9/10 | 8 |
|
32% |
| 8/10 | 5 |
|
20% |
| 7/10 | 3 |
|
12% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.20% Average
The raw data average (mean) for all the The Camp face-to-face reviews is 85.20% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.13%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Oswin Gilgert | 6/10 | 211 days | 88% |
| Philip Heinrich | 3/10 | 239 days | 55% |
| Jan | 8/10 | 239 days | 99% |
| Hilary | 6/10 | 270 days | 86% |
| Nick Brooks | 10/10 | 270 days | 100% |
| Eline | 9/10 | 545 days | 86% |
| Simon | 9/10 | 604 days | 82% |
| VamperCan | 10/10 | 604 days | 83% |
| Jess Cullen | 4/10 | 604 days | 54% |
| Laura | 10/10 | 604 days | 83% |
| Brent | 9/10 | 696 days | 75% |
| Cath | 9/10 | 727 days | 72% |
| Marley | 4/10 | 880 days | 38% |
| Anouk | 1/10 | 1032 days | 17% |
| Marie Perret | 7/10 | 1093 days | 34% |
| Katie Edser | 10/10 | 1307 days | 21% |
| Mathieu Lempereur | 10/10 | 1335 days | 19% |
| RR | 4/10 | 1397 days | 10% |
| Jolu | 1/10 | 1397 days | 6% |
| Jenna | 10/10 | 1762 days | 5% |
| Stef | 9/10 | 2037 days | 5% |
| Chelsea F | 10/10 | 2065 days | 5% |
| ZMad | 9/10 | 2127 days | 4% |
| Dan | 8/10 | 2157 days | 4% |
| Anna Swain | 7/10 | 2310 days | 4% |
| Jenny and Barry | 9/10 | 2584 days | 4% |
| Vicki Hoskinson | 10/10 | 2768 days | 3% |
| Pedro | 10/10 | 2796 days | 3% |
| Richard | 7/10 | 2827 days | 3% |
| Matho31 | 1/10 | 2858 days | 1% |
| Ellie | 10/10 | 3041 days | 3% |
| Jack James | 8/10 | 3219 days | 2% |
| Tammy Schein | 8/10 | 3253 days | 2% |
| Wen Xin Tan | 9/10 | 3334 days | 2% |
| Belinda Clarke | 7/10 | 3471 days | 2% |
| Hollie Procter | 10/10 | 3526 days | 2% |
| Alan Brown | 9/10 | 3526 days | 2% |
| Matthias Wohlgemuth | 5/10 | 3540 days | 1% |
| Michael Jeffress | 2/10 | 3550 days | 1% |
| S Webb | 9/10 | 3618 days | 1% |
| Julia Hamblyn | 10/10 | 3649 days | 1% |
| Margo Wiltens | 10/10 | 3655 days | 1% |
| Rebecca Bowles | 10/10 | 3783 days | 1% |
| W Donovan | 9/10 | 3808 days | 1% |
| Ray Tombs | 10/10 | 3822 days | 1% |
| Chadd Holland | 10/10 | 3834 days | 1% |
| Averil Ford | 5/10 | 3863 days | 1% |
| Paul Smith | 7/10 | 3871 days | 1% |
| Felicity Fay | 10/10 | 3891 days | 1% |
| Yung Ok Yoo | 8/10 | 3924 days | 1% |
| Max Brunner | 9/10 | 3946 days | 1% |
| Sarah Gurney | 8/10 | 3958 days | 1% |
| Georgia Posar | 10/10 | 4161 days | 0% |
| Soizic Vandermeersch | 8/10 | 4190 days | 0% |
| Rossco | 7/10 | 4198 days | 0% |
| Kurz Werner | 8/10 | 4198 days | 0% |
| Andrew Cruickshank | 10/10 | 4229 days | 0% |
| Jan Collins | 6/10 | 4259 days | 0% |
| Roeland Driessen | 9/10 | 4288 days | 0% |
| Simon Wild | 8/10 | 4298 days | 0% |
| Philippe Tremblay | 10/10 | 4312 days | 0% |
| Jay | 10/10 | 4325 days | 0% |
| Michael Bird | 8/10 | 4441 days | 1% |
| Glyn and Karen Farlow | 9/10 | 4610 days | 1% |
| Tony Butcher | 10/10 | 4622 days | 1% |
| Monique Monique | 9/10 | 4622 days | 1% |
| Helene & Peter | 8/10 | 4714 days | 1% |
| Grantygrant | 9/10 | 4928 days | 1% |
| shaynne thompson | 10/10 | 4928 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4928 days | 1% |
| Helen | 9/10 | 4959 days | 1% |
| Abby | 10/10 | 4959 days | 1% |
| Melvin Groenhof | 9/10 | 4964 days | 1% |
| Phil & Laura | 9/10 | 4987 days | 1% |
| andrei797 | 5/10 | 4987 days | 1% |
| Cmi | 8/10 | 5018 days | 1% |
| doepie277 | 6/10 | 5018 days | 1% |
| Hanneke P | 7/10 | 5018 days | 1% |
| Jon Barratt | 9/10 | 5055 days | 1% |
| Christian | 10/10 | 5061 days | 1% |
| Meryem Buchwitz | 9/10 | 5062 days | 1% |
| davidtanks | 10/10 | 5110 days | 1% |
| LuisaAndDiana | 10/10 | 5110 days | 1% |
| hooijack | 10/10 | 5232 days | 1% |
| Kimothy | 8/10 | 5293 days | 1% |
| Carole Carter | 5/10 | 5316 days | 0% |
| Stephanie Spurr | 8/10 | 5320 days | 1% |
| Robert | 8/10 | 5330 days | 1% |
| Fries | 10/10 | 5333 days | 1% |
| Robert MacLeod-Smith | 7/10 | 5349 days | 1% |
| DrCamper | 10/10 | 5415 days | 1% |
| Melanie Wood | 9/10 | 5431 days | 1% |
| Wendy Ashmore | 10/10 | 5431 days | 1% |
| damaca | 8/10 | 5506 days | 1% |
| Jansen | 8/10 | 5677 days | 1% |
| K Dahmer | 10/10 | 5683 days | 1% |
| Eddie Stevens | 8/10 | 5684 days | 1% |
| John Gray | 7/10 | 5691 days | 1% |
| Alexander & Stephanie | 9/10 | 5695 days | 1% |
| Phil Hunter | 9/10 | 5709 days | 1% |
| Leontine van Laar | 8/10 | 5713 days | 1% |
| Jensen | 10/10 | 5715 days | 1% |
| chawker | 8/10 | 5810 days | 1% |
| rayfuge | 10/10 | 5810 days | 1% |
| lookout | 9/10 | 5810 days | 1% |
| Bandulu | 10/10 | 5810 days | 1% |
| Mikeminch | 8/10 | 5810 days | 1% |
| birdsong | 3/10 | 5994 days | 0% |
| San Ahuia | 9/10 | 6074 days | 1% |
| nigelst | 5/10 | 6089 days | 0% |
| John | 7/10 | 6438 days | 1% |
| carrie | 10/10 | 6448 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Camp experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.21% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 69 days. However the The Camp experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Camp experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.16% |
| 198 | -3.17% |
| 199 | -3.19% |
| 200 | -3.21% |
| 201 | -3.22% |
| 202 | -3.24% |
| 203 | -3.26% |
| … | … |
Balancing Adjustment
4.68% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.