Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Camp.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Camp
Valid Reviews
107 Valid Reviews
The The Camp experience has a total of 112 reviews. There are 107 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 107 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 36 |
|
34% |
| 9/10 | 26 |
|
24% |
| 8/10 | 20 |
|
19% |
| 7/10 | 10 |
|
9% |
| 6/10 | 2 |
|
2% |
| 5/10 | 5 |
|
5% |
| 4/10 | 3 |
|
3% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
3% |
82.34% Average
The raw data average (mean) for all the The Camp valid reviews is 82.34% and is based on 107 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
25 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 107 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 25 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
28% |
| 9/10 | 8 |
|
32% |
| 8/10 | 5 |
|
20% |
| 7/10 | 3 |
|
12% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.20% Average
The raw data average (mean) for all the The Camp face-to-face reviews is 85.20% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.08%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Eline | 9/10 | 258 days | 100% |
| Simon | 9/10 | 317 days | 98% |
| VamperCan | 10/10 | 317 days | 99% |
| Jess Cullen | 4/10 | 317 days | 65% |
| Laura | 10/10 | 317 days | 99% |
| Brent | 9/10 | 409 days | 94% |
| Cath | 9/10 | 440 days | 92% |
| Marley | 4/10 | 593 days | 55% |
| Anouk | 1/10 | 745 days | 29% |
| Marie Perret | 7/10 | 806 days | 61% |
| Katie Edser | 10/10 | 1020 days | 44% |
| Mathieu Lempereur | 10/10 | 1048 days | 41% |
| RR | 4/10 | 1110 days | 23% |
| Jolu | 1/10 | 1110 days | 14% |
| Jenna | 10/10 | 1475 days | 13% |
| Stef | 9/10 | 1750 days | 5% |
| Chelsea F | 10/10 | 1778 days | 5% |
| ZMad | 9/10 | 1840 days | 5% |
| Dan | 8/10 | 1870 days | 5% |
| Anna Swain | 7/10 | 2023 days | 4% |
| Jenny and Barry | 9/10 | 2297 days | 4% |
| Vicki Hoskinson | 10/10 | 2480 days | 4% |
| Pedro | 10/10 | 2509 days | 4% |
| Richard | 7/10 | 2540 days | 3% |
| Matho31 | 1/10 | 2571 days | 1% |
| Ellie | 10/10 | 2754 days | 3% |
| Jack James | 8/10 | 2932 days | 3% |
| Tammy Schein | 8/10 | 2965 days | 3% |
| Wen Xin Tan | 9/10 | 3047 days | 3% |
| Belinda Clarke | 7/10 | 3184 days | 2% |
| Hollie Procter | 10/10 | 3238 days | 2% |
| Alan Brown | 9/10 | 3238 days | 2% |
| Matthias Wohlgemuth | 5/10 | 3253 days | 2% |
| Michael Jeffress | 2/10 | 3263 days | 1% |
| S Webb | 9/10 | 3330 days | 2% |
| Julia Hamblyn | 10/10 | 3361 days | 2% |
| Margo Wiltens | 10/10 | 3368 days | 2% |
| Rebecca Bowles | 10/10 | 3496 days | 2% |
| W Donovan | 9/10 | 3521 days | 2% |
| Ray Tombs | 10/10 | 3535 days | 2% |
| Chadd Holland | 10/10 | 3547 days | 2% |
| Averil Ford | 5/10 | 3575 days | 1% |
| Paul Smith | 7/10 | 3584 days | 1% |
| Felicity Fay | 10/10 | 3604 days | 1% |
| Yung Ok Yoo | 8/10 | 3637 days | 1% |
| Max Brunner | 9/10 | 3659 days | 1% |
| Sarah Gurney | 8/10 | 3671 days | 1% |
| Georgia Posar | 10/10 | 3874 days | 1% |
| Soizic Vandermeersch | 8/10 | 3903 days | 1% |
| Rossco | 7/10 | 3910 days | 1% |
| Kurz Werner | 8/10 | 3910 days | 1% |
| Andrew Cruickshank | 10/10 | 3941 days | 1% |
| Jan Collins | 6/10 | 3972 days | 1% |
| Roeland Driessen | 9/10 | 4000 days | 1% |
| Simon Wild | 8/10 | 4011 days | 1% |
| Philippe Tremblay | 10/10 | 4025 days | 1% |
| Jay | 10/10 | 4038 days | 1% |
| Michael Bird | 8/10 | 4154 days | 0% |
| Glyn and Karen Farlow | 9/10 | 4323 days | 0% |
| Tony Butcher | 10/10 | 4335 days | 0% |
| Monique Monique | 9/10 | 4335 days | 0% |
| Helene & Peter | 8/10 | 4427 days | 1% |
| Grantygrant | 9/10 | 4641 days | 1% |
| shaynne thompson | 10/10 | 4641 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4641 days | 1% |
| Helen | 9/10 | 4672 days | 1% |
| Abby | 10/10 | 4672 days | 1% |
| Melvin Groenhof | 9/10 | 4677 days | 1% |
| Phil & Laura | 9/10 | 4700 days | 1% |
| andrei797 | 5/10 | 4700 days | 1% |
| Cmi | 8/10 | 4731 days | 1% |
| doepie277 | 6/10 | 4731 days | 1% |
| Hanneke P | 7/10 | 4731 days | 1% |
| Jon Barratt | 9/10 | 4768 days | 1% |
| Christian | 10/10 | 4774 days | 1% |
| Meryem Buchwitz | 9/10 | 4775 days | 1% |
| davidtanks | 10/10 | 4823 days | 1% |
| LuisaAndDiana | 10/10 | 4823 days | 1% |
| hooijack | 10/10 | 4945 days | 1% |
| Kimothy | 8/10 | 5006 days | 1% |
| Carole Carter | 5/10 | 5029 days | 1% |
| Stephanie Spurr | 8/10 | 5033 days | 1% |
| Robert | 8/10 | 5043 days | 1% |
| Fries | 10/10 | 5046 days | 1% |
| Robert MacLeod-Smith | 7/10 | 5062 days | 1% |
| DrCamper | 10/10 | 5128 days | 1% |
| Melanie Wood | 9/10 | 5144 days | 1% |
| Wendy Ashmore | 10/10 | 5144 days | 1% |
| damaca | 8/10 | 5219 days | 1% |
| Jansen | 8/10 | 5390 days | 1% |
| K Dahmer | 10/10 | 5396 days | 1% |
| Eddie Stevens | 8/10 | 5397 days | 1% |
| John Gray | 7/10 | 5404 days | 1% |
| Alexander & Stephanie | 9/10 | 5408 days | 1% |
| Phil Hunter | 9/10 | 5422 days | 1% |
| Leontine van Laar | 8/10 | 5426 days | 1% |
| Jensen | 10/10 | 5428 days | 1% |
| chawker | 8/10 | 5523 days | 1% |
| rayfuge | 10/10 | 5523 days | 1% |
| lookout | 9/10 | 5523 days | 1% |
| Bandulu | 10/10 | 5523 days | 1% |
| Mikeminch | 8/10 | 5523 days | 1% |
| birdsong | 3/10 | 5707 days | 0% |
| San Ahuia | 9/10 | 5787 days | 1% |
| nigelst | 5/10 | 5802 days | 1% |
| John | 7/10 | 6151 days | 1% |
| carrie | 10/10 | 6161 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Camp experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the The Camp experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Camp experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
3.91% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.