Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Camp.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Camp
Valid Reviews
112 Valid Reviews
The The Camp experience has a total of 117 reviews. There are 112 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 37 |
|
33% |
| 9/10 | 26 |
|
23% |
| 8/10 | 21 |
|
19% |
| 7/10 | 10 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 5 |
|
4% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
3% |
81.61% Average
The raw data average (mean) for all the The Camp valid reviews is 81.61% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
25 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 25 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
28% |
| 9/10 | 8 |
|
32% |
| 8/10 | 5 |
|
20% |
| 7/10 | 3 |
|
12% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.20% Average
The raw data average (mean) for all the The Camp face-to-face reviews is 85.20% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
77.98%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Oswin Gilgert | 6/10 | 50 days | 87% |
| Philip Heinrich | 3/10 | 78 days | 55% |
| Jan | 8/10 | 78 days | 98% |
| Hilary | 6/10 | 109 days | 86% |
| Nick Brooks | 10/10 | 109 days | 100% |
| Eline | 9/10 | 384 days | 91% |
| Simon | 9/10 | 443 days | 89% |
| VamperCan | 10/10 | 443 days | 89% |
| Jess Cullen | 4/10 | 443 days | 58% |
| Laura | 10/10 | 443 days | 89% |
| Brent | 9/10 | 535 days | 83% |
| Cath | 9/10 | 566 days | 81% |
| Marley | 4/10 | 719 days | 46% |
| Anouk | 1/10 | 871 days | 23% |
| Marie Perret | 7/10 | 932 days | 47% |
| Katie Edser | 10/10 | 1146 days | 31% |
| Mathieu Lempereur | 10/10 | 1174 days | 29% |
| RR | 4/10 | 1236 days | 16% |
| Jolu | 1/10 | 1236 days | 10% |
| Jenna | 10/10 | 1601 days | 8% |
| Stef | 9/10 | 1876 days | 5% |
| Chelsea F | 10/10 | 1904 days | 5% |
| ZMad | 9/10 | 1966 days | 5% |
| Dan | 8/10 | 1996 days | 4% |
| Anna Swain | 7/10 | 2149 days | 4% |
| Jenny and Barry | 9/10 | 2423 days | 4% |
| Vicki Hoskinson | 10/10 | 2607 days | 3% |
| Pedro | 10/10 | 2635 days | 3% |
| Richard | 7/10 | 2666 days | 3% |
| Matho31 | 1/10 | 2697 days | 1% |
| Ellie | 10/10 | 2880 days | 3% |
| Jack James | 8/10 | 3058 days | 2% |
| Tammy Schein | 8/10 | 3092 days | 2% |
| Wen Xin Tan | 9/10 | 3173 days | 2% |
| Belinda Clarke | 7/10 | 3310 days | 2% |
| Hollie Procter | 10/10 | 3365 days | 2% |
| Alan Brown | 9/10 | 3365 days | 2% |
| Matthias Wohlgemuth | 5/10 | 3379 days | 1% |
| Michael Jeffress | 2/10 | 3389 days | 1% |
| S Webb | 9/10 | 3457 days | 2% |
| Julia Hamblyn | 10/10 | 3488 days | 2% |
| Margo Wiltens | 10/10 | 3494 days | 2% |
| Rebecca Bowles | 10/10 | 3622 days | 1% |
| W Donovan | 9/10 | 3647 days | 1% |
| Ray Tombs | 10/10 | 3661 days | 1% |
| Chadd Holland | 10/10 | 3673 days | 1% |
| Averil Ford | 5/10 | 3702 days | 1% |
| Paul Smith | 7/10 | 3710 days | 1% |
| Felicity Fay | 10/10 | 3730 days | 1% |
| Yung Ok Yoo | 8/10 | 3763 days | 1% |
| Max Brunner | 9/10 | 3785 days | 1% |
| Sarah Gurney | 8/10 | 3797 days | 1% |
| Georgia Posar | 10/10 | 4000 days | 1% |
| Soizic Vandermeersch | 8/10 | 4029 days | 0% |
| Rossco | 7/10 | 4037 days | 0% |
| Kurz Werner | 8/10 | 4037 days | 0% |
| Andrew Cruickshank | 10/10 | 4068 days | 0% |
| Jan Collins | 6/10 | 4098 days | 0% |
| Roeland Driessen | 9/10 | 4127 days | 0% |
| Simon Wild | 8/10 | 4137 days | 0% |
| Philippe Tremblay | 10/10 | 4151 days | 0% |
| Jay | 10/10 | 4164 days | 0% |
| Michael Bird | 8/10 | 4280 days | 0% |
| Glyn and Karen Farlow | 9/10 | 4449 days | 1% |
| Tony Butcher | 10/10 | 4461 days | 1% |
| Monique Monique | 9/10 | 4461 days | 1% |
| Helene & Peter | 8/10 | 4553 days | 1% |
| Grantygrant | 9/10 | 4767 days | 1% |
| shaynne thompson | 10/10 | 4767 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4767 days | 1% |
| Helen | 9/10 | 4798 days | 1% |
| Abby | 10/10 | 4798 days | 1% |
| Melvin Groenhof | 9/10 | 4803 days | 1% |
| Phil & Laura | 9/10 | 4826 days | 1% |
| andrei797 | 5/10 | 4826 days | 1% |
| Cmi | 8/10 | 4857 days | 1% |
| doepie277 | 6/10 | 4857 days | 1% |
| Hanneke P | 7/10 | 4857 days | 1% |
| Jon Barratt | 9/10 | 4894 days | 1% |
| Christian | 10/10 | 4900 days | 1% |
| Meryem Buchwitz | 9/10 | 4901 days | 1% |
| davidtanks | 10/10 | 4949 days | 1% |
| LuisaAndDiana | 10/10 | 4949 days | 1% |
| hooijack | 10/10 | 5071 days | 1% |
| Kimothy | 8/10 | 5132 days | 1% |
| Carole Carter | 5/10 | 5155 days | 0% |
| Stephanie Spurr | 8/10 | 5159 days | 1% |
| Robert | 8/10 | 5169 days | 1% |
| Fries | 10/10 | 5172 days | 1% |
| Robert MacLeod-Smith | 7/10 | 5188 days | 1% |
| DrCamper | 10/10 | 5254 days | 1% |
| Melanie Wood | 9/10 | 5270 days | 1% |
| Wendy Ashmore | 10/10 | 5270 days | 1% |
| damaca | 8/10 | 5345 days | 1% |
| Jansen | 8/10 | 5516 days | 1% |
| K Dahmer | 10/10 | 5522 days | 1% |
| Eddie Stevens | 8/10 | 5523 days | 1% |
| John Gray | 7/10 | 5530 days | 1% |
| Alexander & Stephanie | 9/10 | 5534 days | 1% |
| Phil Hunter | 9/10 | 5548 days | 1% |
| Leontine van Laar | 8/10 | 5552 days | 1% |
| Jensen | 10/10 | 5554 days | 1% |
| chawker | 8/10 | 5649 days | 1% |
| rayfuge | 10/10 | 5649 days | 1% |
| lookout | 9/10 | 5649 days | 1% |
| Bandulu | 10/10 | 5649 days | 1% |
| Mikeminch | 8/10 | 5649 days | 1% |
| birdsong | 3/10 | 5833 days | 0% |
| San Ahuia | 9/10 | 5913 days | 1% |
| nigelst | 5/10 | 5928 days | 0% |
| John | 7/10 | 6277 days | 1% |
| carrie | 10/10 | 6287 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Camp experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.74% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 69 days. However the The Camp experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Camp experience has been adjusted for 44 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 41 | -0.69% |
| 42 | -0.71% |
| 43 | -0.72% |
| 44 | -0.74% |
| 45 | -0.76% |
| 46 | -0.77% |
| 47 | -0.79% |
| … | … |
Balancing Adjustment
3.83% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.