Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Camp.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Camp
Valid Reviews
112 Valid Reviews
The The Camp experience has a total of 117 reviews. There are 112 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 37 |
|
33% |
| 9/10 | 26 |
|
23% |
| 8/10 | 21 |
|
19% |
| 7/10 | 10 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 5 |
|
4% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
3% |
81.61% Average
The raw data average (mean) for all the The Camp valid reviews is 81.61% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
25 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 25 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
28% |
| 9/10 | 8 |
|
32% |
| 8/10 | 5 |
|
20% |
| 7/10 | 3 |
|
12% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.20% Average
The raw data average (mean) for all the The Camp face-to-face reviews is 85.20% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
77.99%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Oswin Gilgert | 6/10 | 70 days | 87% |
| Philip Heinrich | 3/10 | 98 days | 55% |
| Jan | 8/10 | 98 days | 98% |
| Hilary | 6/10 | 129 days | 86% |
| Nick Brooks | 10/10 | 129 days | 100% |
| Eline | 9/10 | 404 days | 91% |
| Simon | 9/10 | 463 days | 88% |
| VamperCan | 10/10 | 463 days | 89% |
| Jess Cullen | 4/10 | 463 days | 58% |
| Laura | 10/10 | 463 days | 89% |
| Brent | 9/10 | 555 days | 82% |
| Cath | 9/10 | 586 days | 80% |
| Marley | 4/10 | 739 days | 45% |
| Anouk | 1/10 | 891 days | 22% |
| Marie Perret | 7/10 | 952 days | 45% |
| Katie Edser | 10/10 | 1166 days | 30% |
| Mathieu Lempereur | 10/10 | 1194 days | 28% |
| RR | 4/10 | 1256 days | 15% |
| Jolu | 1/10 | 1256 days | 9% |
| Jenna | 10/10 | 1621 days | 7% |
| Stef | 9/10 | 1896 days | 5% |
| Chelsea F | 10/10 | 1924 days | 5% |
| ZMad | 9/10 | 1986 days | 5% |
| Dan | 8/10 | 2016 days | 4% |
| Anna Swain | 7/10 | 2169 days | 4% |
| Jenny and Barry | 9/10 | 2443 days | 4% |
| Vicki Hoskinson | 10/10 | 2627 days | 3% |
| Pedro | 10/10 | 2655 days | 3% |
| Richard | 7/10 | 2686 days | 3% |
| Matho31 | 1/10 | 2717 days | 1% |
| Ellie | 10/10 | 2900 days | 3% |
| Jack James | 8/10 | 3078 days | 2% |
| Tammy Schein | 8/10 | 3112 days | 2% |
| Wen Xin Tan | 9/10 | 3193 days | 2% |
| Belinda Clarke | 7/10 | 3330 days | 2% |
| Hollie Procter | 10/10 | 3385 days | 2% |
| Alan Brown | 9/10 | 3385 days | 2% |
| Matthias Wohlgemuth | 5/10 | 3399 days | 1% |
| Michael Jeffress | 2/10 | 3409 days | 1% |
| S Webb | 9/10 | 3477 days | 2% |
| Julia Hamblyn | 10/10 | 3508 days | 2% |
| Margo Wiltens | 10/10 | 3514 days | 2% |
| Rebecca Bowles | 10/10 | 3642 days | 1% |
| W Donovan | 9/10 | 3667 days | 1% |
| Ray Tombs | 10/10 | 3681 days | 1% |
| Chadd Holland | 10/10 | 3693 days | 1% |
| Averil Ford | 5/10 | 3722 days | 1% |
| Paul Smith | 7/10 | 3730 days | 1% |
| Felicity Fay | 10/10 | 3750 days | 1% |
| Yung Ok Yoo | 8/10 | 3783 days | 1% |
| Max Brunner | 9/10 | 3805 days | 1% |
| Sarah Gurney | 8/10 | 3817 days | 1% |
| Georgia Posar | 10/10 | 4020 days | 1% |
| Soizic Vandermeersch | 8/10 | 4049 days | 0% |
| Rossco | 7/10 | 4057 days | 0% |
| Kurz Werner | 8/10 | 4057 days | 0% |
| Andrew Cruickshank | 10/10 | 4088 days | 0% |
| Jan Collins | 6/10 | 4118 days | 0% |
| Roeland Driessen | 9/10 | 4147 days | 0% |
| Simon Wild | 8/10 | 4157 days | 0% |
| Philippe Tremblay | 10/10 | 4171 days | 0% |
| Jay | 10/10 | 4184 days | 0% |
| Michael Bird | 8/10 | 4300 days | 0% |
| Glyn and Karen Farlow | 9/10 | 4469 days | 1% |
| Tony Butcher | 10/10 | 4481 days | 1% |
| Monique Monique | 9/10 | 4481 days | 1% |
| Helene & Peter | 8/10 | 4573 days | 1% |
| Grantygrant | 9/10 | 4787 days | 1% |
| shaynne thompson | 10/10 | 4787 days | 1% |
| Elizabeth Stenhouse | 10/10 | 4787 days | 1% |
| Helen | 9/10 | 4818 days | 1% |
| Abby | 10/10 | 4818 days | 1% |
| Melvin Groenhof | 9/10 | 4823 days | 1% |
| Phil & Laura | 9/10 | 4846 days | 1% |
| andrei797 | 5/10 | 4846 days | 1% |
| Cmi | 8/10 | 4877 days | 1% |
| doepie277 | 6/10 | 4877 days | 1% |
| Hanneke P | 7/10 | 4877 days | 1% |
| Jon Barratt | 9/10 | 4914 days | 1% |
| Christian | 10/10 | 4920 days | 1% |
| Meryem Buchwitz | 9/10 | 4921 days | 1% |
| davidtanks | 10/10 | 4969 days | 1% |
| LuisaAndDiana | 10/10 | 4969 days | 1% |
| hooijack | 10/10 | 5091 days | 1% |
| Kimothy | 8/10 | 5152 days | 1% |
| Carole Carter | 5/10 | 5175 days | 0% |
| Stephanie Spurr | 8/10 | 5179 days | 1% |
| Robert | 8/10 | 5189 days | 1% |
| Fries | 10/10 | 5192 days | 1% |
| Robert MacLeod-Smith | 7/10 | 5208 days | 1% |
| DrCamper | 10/10 | 5274 days | 1% |
| Melanie Wood | 9/10 | 5290 days | 1% |
| Wendy Ashmore | 10/10 | 5290 days | 1% |
| damaca | 8/10 | 5365 days | 1% |
| Jansen | 8/10 | 5536 days | 1% |
| K Dahmer | 10/10 | 5542 days | 1% |
| Eddie Stevens | 8/10 | 5543 days | 1% |
| John Gray | 7/10 | 5550 days | 1% |
| Alexander & Stephanie | 9/10 | 5554 days | 1% |
| Phil Hunter | 9/10 | 5568 days | 1% |
| Leontine van Laar | 8/10 | 5572 days | 1% |
| Jensen | 10/10 | 5574 days | 1% |
| chawker | 8/10 | 5669 days | 1% |
| rayfuge | 10/10 | 5669 days | 1% |
| lookout | 9/10 | 5669 days | 1% |
| Bandulu | 10/10 | 5669 days | 1% |
| Mikeminch | 8/10 | 5669 days | 1% |
| birdsong | 3/10 | 5853 days | 0% |
| San Ahuia | 9/10 | 5933 days | 1% |
| nigelst | 5/10 | 5948 days | 0% |
| John | 7/10 | 6297 days | 1% |
| carrie | 10/10 | 6307 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Camp experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.93% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 86 days. However the The Camp experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Camp experience has been adjusted for 64 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 61 | -0.89% |
| 62 | -0.90% |
| 63 | -0.92% |
| 64 | -0.93% |
| 65 | -0.95% |
| 66 | -0.96% |
| 67 | -0.98% |
| … | … |
Balancing Adjustment
3.89% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.