Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
124 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 128 reviews. There are 124 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 124 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
15% |
| 9/10 | 32 |
|
26% |
| 8/10 | 28 |
|
23% |
| 7/10 | 23 |
|
19% |
| 6/10 | 13 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.47% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.47% and is based on 124 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 124 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.16%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kenneth Mudry | 6/10 | 200 days | 86% |
| Poul Erik Rasmussen | 10/10 | 200 days | 100% |
| Magnus Wallin | 9/10 | 200 days | 99% |
| Zsolt Csenger-Zalan | 9/10 | 231 days | 98% |
| Ch | 10/10 | 415 days | 92% |
| Brett | 10/10 | 718 days | 72% |
| Kay | 9/10 | 871 days | 57% |
| Sander & Eva | 2/10 | 962 days | 22% |
| Tracy | 10/10 | 1268 days | 23% |
| Stefanie Dry | 10/10 | 1268 days | 23% |
| Hannah White | 10/10 | 1296 days | 21% |
| Tom&Rach | 7/10 | 1327 days | 18% |
| Toni Brown | 10/10 | 1480 days | 12% |
| Clive | 10/10 | 2057 days | 5% |
| Sheri | 10/10 | 2484 days | 4% |
| Tim | 4/10 | 2819 days | 2% |
| Margie | 7/10 | 2819 days | 3% |
| Samantha H. | 7/10 | 2819 days | 3% |
| Demi Thompson | 9/10 | 2849 days | 3% |
| Erin Ueffing | 6/10 | 3063 days | 2% |
| Shira LA | 6/10 | 3122 days | 2% |
| Nick Gifford | 8/10 | 3145 days | 2% |
| Paul and Paula | 8/10 | 3177 days | 2% |
| Tammy Schein | 8/10 | 3213 days | 2% |
| Gary Prescot | 9/10 | 3247 days | 2% |
| Lei Horton | 10/10 | 3315 days | 2% |
| Joanne Haslam | 8/10 | 3330 days | 2% |
| Grace White | 9/10 | 3415 days | 2% |
| Janet Pentelow | 5/10 | 3420 days | 1% |
| Peter Moore | 8/10 | 3559 days | 2% |
| Sheryl Hicks | 9/10 | 3575 days | 2% |
| Victoria Wells | 6/10 | 3608 days | 1% |
| Belinda Clarke | 9/10 | 3737 days | 1% |
| Kelly Hitchins | 9/10 | 3796 days | 1% |
| Michael Menrath | 2/10 | 3815 days | 0% |
| Jakob Kofoed | 8/10 | 3873 days | 1% |
| Brian Sandri | 6/10 | 3899 days | 1% |
| Lesa Price | 7/10 | 3974 days | 1% |
| George n Sue | 9/10 | 4041 days | 1% |
| Christian Fassler | 5/10 | 4197 days | 0% |
| Andrew Cruickshank | 10/10 | 4217 days | 0% |
| Judi Gilchrist | 6/10 | 4241 days | 0% |
| Kane F | 6/10 | 4340 days | 0% |
| Fabian Rodriguez | 7/10 | 4463 days | 1% |
| GARRYBLOWER | 10/10 | 4645 days | 1% |
| Driver Dan | 9/10 | 4828 days | 1% |
| Elise Robson | 6/10 | 4828 days | 1% |
| Ken Milligan | 9/10 | 4907 days | 1% |
| Michael Nolan | 8/10 | 4920 days | 1% |
| Lis Bon | 9/10 | 4979 days | 1% |
| Jason | 4/10 | 4997 days | 1% |
| Sandra and Thomas | 9/10 | 4998 days | 1% |
| Jackie and Brian | 7/10 | 5002 days | 1% |
| F Soppelsa | 7/10 | 5003 days | 1% |
| Rolf Zwahlen | 9/10 | 5017 days | 1% |
| Steve and Therese Dunne | 8/10 | 5022 days | 1% |
| phudgb | 7/10 | 5071 days | 1% |
| kramp1 | 6/10 | 5224 days | 1% |
| Green UK | 7/10 | 5266 days | 1% |
| Peter Adams | 8/10 | 5279 days | 1% |
| D Esson | 9/10 | 5279 days | 1% |
| Brasier | 9/10 | 5291 days | 1% |
| Bottoms | 7/10 | 5295 days | 1% |
| Cole | 9/10 | 5296 days | 1% |
| Orlando | 7/10 | 5297 days | 1% |
| Joschko | 8/10 | 5297 days | 1% |
| Astrid Boon | 8/10 | 5299 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 5308 days | 1% |
| Patricia Motzheim | 10/10 | 5313 days | 1% |
| Balonno | 5/10 | 5314 days | 1% |
| Katie K | 8/10 | 5323 days | 1% |
| Kai | 9/10 | 5382 days | 1% |
| Deirdre Hayes | 6/10 | 5382 days | 1% |
| Johanna Maria Brigitta | 8/10 | 5391 days | 1% |
| Edward Marhi | 9/10 | 5617 days | 1% |
| Weez18 | 7/10 | 5620 days | 1% |
| Jorren | 8/10 | 5629 days | 1% |
| Brian & Di | 7/10 | 5633 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5635 days | 1% |
| Wayne Forrow | 7/10 | 5641 days | 1% |
| Chris & Anne Pearson | 7/10 | 5645 days | 1% |
| Stephen Shearer | 9/10 | 5648 days | 1% |
| Anita Tonks | 5/10 | 5650 days | 1% |
| Victoria Purver | 8/10 | 5654 days | 1% |
| Mark | 8/10 | 5658 days | 1% |
| Horton Fawkes | 8/10 | 5670 days | 1% |
| Dan Aldridge | 9/10 | 5672 days | 1% |
| Jason Hernandez | 9/10 | 5672 days | 1% |
| Steve & Susan Allan | 5/10 | 5676 days | 1% |
| kristy | 8/10 | 5802 days | 1% |
| Jane and Dave | 8/10 | 5952 days | 1% |
| June | 6/10 | 5985 days | 1% |
| Tim Smith | 5/10 | 6007 days | 1% |
| A Libbis | 8/10 | 6008 days | 1% |
| Tanya Fitzgibbon | 7/10 | 6017 days | 1% |
| Zareua Boree | 7/10 | 6019 days | 1% |
| Senel | 9/10 | 6023 days | 1% |
| Faurack | 9/10 | 6023 days | 1% |
| Helen B | 9/10 | 6026 days | 1% |
| Robert Trostle | 7/10 | 6029 days | 1% |
| Vincente Garrido | 8/10 | 6039 days | 1% |
| Mrs Russon | 8/10 | 6041 days | 1% |
| Petra Berrens | 8/10 | 6042 days | 1% |
| Marie Jack | 6/10 | 6043 days | 1% |
| Catherine Clavel | 8/10 | 6053 days | 1% |
| helennz | 9/10 | 6060 days | 1% |
| Greg Kennedy | 9/10 | 6063 days | 1% |
| Heino keyssler | 10/10 | 6064 days | 1% |
| Florian Knoepfel | 6/10 | 6064 days | 1% |
| stevnba | 9/10 | 6091 days | 1% |
| varenaee | 10/10 | 6091 days | 1% |
| Robbertsen | 7/10 | 6098 days | 1% |
| mdarras | 8/10 | 6110 days | 1% |
| Sabrina Bazin | 10/10 | 6114 days | 1% |
| Dermot Bryne | 8/10 | 6129 days | 1% |
| woozie3 | 7/10 | 6228 days | 1% |
| DustyLaptop | 10/10 | 6289 days | 1% |
| Wight | 9/10 | 6348 days | 1% |
| Russ C | 8/10 | 6350 days | 1% |
| scottl | 10/10 | 6350 days | 1% |
| Peter Jackie | 9/10 | 6353 days | 1% |
| LauraN | 7/10 | 6367 days | 1% |
| JolondaR | 7/10 | 6368 days | 1% |
| Benzedi | 8/10 | 6368 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.18% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 109 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 183 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 180 | -2.14% |
| 181 | -2.15% |
| 182 | -2.17% |
| 183 | -2.18% |
| 184 | -2.19% |
| 185 | -2.20% |
| 186 | -2.21% |
| … | … |
Balancing Adjustment
1.83% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.