Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
124 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 128 reviews. There are 124 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 124 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
15% |
| 9/10 | 32 |
|
26% |
| 8/10 | 28 |
|
23% |
| 7/10 | 23 |
|
19% |
| 6/10 | 13 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.47% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.47% and is based on 124 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 124 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.11%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kenneth Mudry | 6/10 | 240 days | 86% |
| Poul Erik Rasmussen | 10/10 | 240 days | 100% |
| Magnus Wallin | 9/10 | 240 days | 99% |
| Zsolt Csenger-Zalan | 9/10 | 271 days | 98% |
| Ch | 10/10 | 455 days | 91% |
| Brett | 10/10 | 758 days | 69% |
| Kay | 9/10 | 911 days | 54% |
| Sander & Eva | 2/10 | 1002 days | 20% |
| Tracy | 10/10 | 1308 days | 21% |
| Stefanie Dry | 10/10 | 1308 days | 21% |
| Hannah White | 10/10 | 1336 days | 19% |
| Tom&Rach | 7/10 | 1367 days | 16% |
| Toni Brown | 10/10 | 1520 days | 11% |
| Clive | 10/10 | 2097 days | 4% |
| Sheri | 10/10 | 2524 days | 4% |
| Tim | 4/10 | 2859 days | 2% |
| Margie | 7/10 | 2859 days | 3% |
| Samantha H. | 7/10 | 2859 days | 3% |
| Demi Thompson | 9/10 | 2889 days | 3% |
| Erin Ueffing | 6/10 | 3103 days | 2% |
| Shira LA | 6/10 | 3162 days | 2% |
| Nick Gifford | 8/10 | 3185 days | 2% |
| Paul and Paula | 8/10 | 3217 days | 2% |
| Tammy Schein | 8/10 | 3253 days | 2% |
| Gary Prescot | 9/10 | 3287 days | 2% |
| Lei Horton | 10/10 | 3355 days | 2% |
| Joanne Haslam | 8/10 | 3370 days | 2% |
| Grace White | 9/10 | 3455 days | 2% |
| Janet Pentelow | 5/10 | 3460 days | 1% |
| Peter Moore | 8/10 | 3599 days | 1% |
| Sheryl Hicks | 9/10 | 3615 days | 1% |
| Victoria Wells | 6/10 | 3648 days | 1% |
| Belinda Clarke | 9/10 | 3777 days | 1% |
| Kelly Hitchins | 9/10 | 3836 days | 1% |
| Michael Menrath | 2/10 | 3855 days | 0% |
| Jakob Kofoed | 8/10 | 3913 days | 1% |
| Brian Sandri | 6/10 | 3939 days | 1% |
| Lesa Price | 7/10 | 4014 days | 1% |
| George n Sue | 9/10 | 4081 days | 0% |
| Christian Fassler | 5/10 | 4237 days | 0% |
| Andrew Cruickshank | 10/10 | 4257 days | 0% |
| Judi Gilchrist | 6/10 | 4281 days | 0% |
| Kane F | 6/10 | 4380 days | 1% |
| Fabian Rodriguez | 7/10 | 4503 days | 1% |
| GARRYBLOWER | 10/10 | 4685 days | 1% |
| Driver Dan | 9/10 | 4868 days | 1% |
| Elise Robson | 6/10 | 4868 days | 1% |
| Ken Milligan | 9/10 | 4947 days | 1% |
| Michael Nolan | 8/10 | 4960 days | 1% |
| Lis Bon | 9/10 | 5019 days | 1% |
| Jason | 4/10 | 5037 days | 1% |
| Sandra and Thomas | 9/10 | 5038 days | 1% |
| Jackie and Brian | 7/10 | 5042 days | 1% |
| F Soppelsa | 7/10 | 5043 days | 1% |
| Rolf Zwahlen | 9/10 | 5057 days | 1% |
| Steve and Therese Dunne | 8/10 | 5062 days | 1% |
| phudgb | 7/10 | 5111 days | 1% |
| kramp1 | 6/10 | 5264 days | 1% |
| Green UK | 7/10 | 5306 days | 1% |
| Peter Adams | 8/10 | 5319 days | 1% |
| D Esson | 9/10 | 5319 days | 1% |
| Brasier | 9/10 | 5331 days | 1% |
| Bottoms | 7/10 | 5335 days | 1% |
| Cole | 9/10 | 5336 days | 1% |
| Orlando | 7/10 | 5337 days | 1% |
| Joschko | 8/10 | 5337 days | 1% |
| Astrid Boon | 8/10 | 5339 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 5348 days | 1% |
| Patricia Motzheim | 10/10 | 5353 days | 1% |
| Balonno | 5/10 | 5354 days | 1% |
| Katie K | 8/10 | 5363 days | 1% |
| Kai | 9/10 | 5422 days | 1% |
| Deirdre Hayes | 6/10 | 5422 days | 1% |
| Johanna Maria Brigitta | 8/10 | 5431 days | 1% |
| Edward Marhi | 9/10 | 5657 days | 1% |
| Weez18 | 7/10 | 5660 days | 1% |
| Jorren | 8/10 | 5669 days | 1% |
| Brian & Di | 7/10 | 5673 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5675 days | 1% |
| Wayne Forrow | 7/10 | 5681 days | 1% |
| Chris & Anne Pearson | 7/10 | 5685 days | 1% |
| Stephen Shearer | 9/10 | 5688 days | 1% |
| Anita Tonks | 5/10 | 5690 days | 1% |
| Victoria Purver | 8/10 | 5694 days | 1% |
| Mark | 8/10 | 5698 days | 1% |
| Horton Fawkes | 8/10 | 5710 days | 1% |
| Dan Aldridge | 9/10 | 5712 days | 1% |
| Jason Hernandez | 9/10 | 5712 days | 1% |
| Steve & Susan Allan | 5/10 | 5716 days | 1% |
| kristy | 8/10 | 5842 days | 1% |
| Jane and Dave | 8/10 | 5992 days | 1% |
| June | 6/10 | 6025 days | 1% |
| Tim Smith | 5/10 | 6047 days | 1% |
| A Libbis | 8/10 | 6048 days | 1% |
| Tanya Fitzgibbon | 7/10 | 6057 days | 1% |
| Zareua Boree | 7/10 | 6059 days | 1% |
| Senel | 9/10 | 6063 days | 1% |
| Faurack | 9/10 | 6063 days | 1% |
| Helen B | 9/10 | 6066 days | 1% |
| Robert Trostle | 7/10 | 6069 days | 1% |
| Vincente Garrido | 8/10 | 6079 days | 1% |
| Mrs Russon | 8/10 | 6081 days | 1% |
| Petra Berrens | 8/10 | 6082 days | 1% |
| Marie Jack | 6/10 | 6083 days | 1% |
| Catherine Clavel | 8/10 | 6093 days | 1% |
| helennz | 9/10 | 6100 days | 1% |
| Greg Kennedy | 9/10 | 6103 days | 1% |
| Heino keyssler | 10/10 | 6104 days | 1% |
| Florian Knoepfel | 6/10 | 6104 days | 1% |
| stevnba | 9/10 | 6131 days | 1% |
| varenaee | 10/10 | 6131 days | 1% |
| Robbertsen | 7/10 | 6138 days | 1% |
| mdarras | 8/10 | 6150 days | 1% |
| Sabrina Bazin | 10/10 | 6154 days | 1% |
| Dermot Bryne | 8/10 | 6169 days | 1% |
| woozie3 | 7/10 | 6268 days | 1% |
| DustyLaptop | 10/10 | 6329 days | 1% |
| Wight | 9/10 | 6388 days | 1% |
| Russ C | 8/10 | 6390 days | 1% |
| scottl | 10/10 | 6390 days | 1% |
| Peter Jackie | 9/10 | 6393 days | 1% |
| LauraN | 7/10 | 6407 days | 1% |
| JolondaR | 7/10 | 6408 days | 1% |
| Benzedi | 8/10 | 6408 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.23% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 68 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.18% |
| 198 | -3.20% |
| 199 | -3.21% |
| 200 | -3.23% |
| 201 | -3.25% |
| 202 | -3.26% |
| 203 | -3.28% |
| … | … |
Balancing Adjustment
2.05% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.