Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
124 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 128 reviews. There are 124 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 124 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
15% |
| 9/10 | 32 |
|
26% |
| 8/10 | 28 |
|
23% |
| 7/10 | 23 |
|
19% |
| 6/10 | 13 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.47% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.47% and is based on 124 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 124 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.10%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kenneth Mudry | 6/10 | 260 days | 86% |
| Poul Erik Rasmussen | 10/10 | 260 days | 100% |
| Magnus Wallin | 9/10 | 260 days | 99% |
| Zsolt Csenger-Zalan | 9/10 | 291 days | 98% |
| Ch | 10/10 | 475 days | 91% |
| Brett | 10/10 | 778 days | 68% |
| Kay | 9/10 | 931 days | 52% |
| Sander & Eva | 2/10 | 1022 days | 20% |
| Tracy | 10/10 | 1328 days | 20% |
| Stefanie Dry | 10/10 | 1328 days | 20% |
| Hannah White | 10/10 | 1356 days | 18% |
| Tom&Rach | 7/10 | 1387 days | 15% |
| Toni Brown | 10/10 | 1540 days | 10% |
| Clive | 10/10 | 2117 days | 4% |
| Sheri | 10/10 | 2544 days | 4% |
| Tim | 4/10 | 2879 days | 2% |
| Margie | 7/10 | 2879 days | 3% |
| Samantha H. | 7/10 | 2879 days | 3% |
| Demi Thompson | 9/10 | 2909 days | 3% |
| Erin Ueffing | 6/10 | 3123 days | 2% |
| Shira LA | 6/10 | 3182 days | 2% |
| Nick Gifford | 8/10 | 3205 days | 2% |
| Paul and Paula | 8/10 | 3237 days | 2% |
| Tammy Schein | 8/10 | 3274 days | 2% |
| Gary Prescot | 9/10 | 3307 days | 2% |
| Lei Horton | 10/10 | 3375 days | 2% |
| Joanne Haslam | 8/10 | 3390 days | 2% |
| Grace White | 9/10 | 3475 days | 2% |
| Janet Pentelow | 5/10 | 3480 days | 1% |
| Peter Moore | 8/10 | 3619 days | 1% |
| Sheryl Hicks | 9/10 | 3635 days | 1% |
| Victoria Wells | 6/10 | 3668 days | 1% |
| Belinda Clarke | 9/10 | 3797 days | 1% |
| Kelly Hitchins | 9/10 | 3856 days | 1% |
| Michael Menrath | 2/10 | 3875 days | 0% |
| Jakob Kofoed | 8/10 | 3933 days | 1% |
| Brian Sandri | 6/10 | 3959 days | 1% |
| Lesa Price | 7/10 | 4034 days | 1% |
| George n Sue | 9/10 | 4101 days | 0% |
| Christian Fassler | 5/10 | 4257 days | 0% |
| Andrew Cruickshank | 10/10 | 4278 days | 0% |
| Judi Gilchrist | 6/10 | 4301 days | 0% |
| Kane F | 6/10 | 4401 days | 1% |
| Fabian Rodriguez | 7/10 | 4523 days | 1% |
| GARRYBLOWER | 10/10 | 4705 days | 1% |
| Driver Dan | 9/10 | 4888 days | 1% |
| Elise Robson | 6/10 | 4888 days | 1% |
| Ken Milligan | 9/10 | 4967 days | 1% |
| Michael Nolan | 8/10 | 4980 days | 1% |
| Lis Bon | 9/10 | 5039 days | 1% |
| Jason | 4/10 | 5057 days | 1% |
| Sandra and Thomas | 9/10 | 5058 days | 1% |
| Jackie and Brian | 7/10 | 5062 days | 1% |
| F Soppelsa | 7/10 | 5063 days | 1% |
| Rolf Zwahlen | 9/10 | 5077 days | 1% |
| Steve and Therese Dunne | 8/10 | 5082 days | 1% |
| phudgb | 7/10 | 5131 days | 1% |
| kramp1 | 6/10 | 5284 days | 1% |
| Green UK | 7/10 | 5326 days | 1% |
| Peter Adams | 8/10 | 5339 days | 1% |
| D Esson | 9/10 | 5339 days | 1% |
| Brasier | 9/10 | 5351 days | 1% |
| Bottoms | 7/10 | 5355 days | 1% |
| Cole | 9/10 | 5356 days | 1% |
| Orlando | 7/10 | 5357 days | 1% |
| Joschko | 8/10 | 5357 days | 1% |
| Astrid Boon | 8/10 | 5359 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 5368 days | 1% |
| Patricia Motzheim | 10/10 | 5373 days | 1% |
| Balonno | 5/10 | 5374 days | 1% |
| Katie K | 8/10 | 5383 days | 1% |
| Kai | 9/10 | 5442 days | 1% |
| Deirdre Hayes | 6/10 | 5442 days | 1% |
| Johanna Maria Brigitta | 8/10 | 5451 days | 1% |
| Edward Marhi | 9/10 | 5677 days | 1% |
| Weez18 | 7/10 | 5680 days | 1% |
| Jorren | 8/10 | 5689 days | 1% |
| Brian & Di | 7/10 | 5693 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5695 days | 1% |
| Wayne Forrow | 7/10 | 5701 days | 1% |
| Chris & Anne Pearson | 7/10 | 5705 days | 1% |
| Stephen Shearer | 9/10 | 5708 days | 1% |
| Anita Tonks | 5/10 | 5710 days | 1% |
| Victoria Purver | 8/10 | 5714 days | 1% |
| Mark | 8/10 | 5718 days | 1% |
| Horton Fawkes | 8/10 | 5730 days | 1% |
| Dan Aldridge | 9/10 | 5732 days | 1% |
| Jason Hernandez | 9/10 | 5732 days | 1% |
| Steve & Susan Allan | 5/10 | 5736 days | 1% |
| kristy | 8/10 | 5862 days | 1% |
| Jane and Dave | 8/10 | 6012 days | 1% |
| June | 6/10 | 6045 days | 1% |
| Tim Smith | 5/10 | 6067 days | 1% |
| A Libbis | 8/10 | 6068 days | 1% |
| Tanya Fitzgibbon | 7/10 | 6077 days | 1% |
| Zareua Boree | 7/10 | 6079 days | 1% |
| Senel | 9/10 | 6083 days | 1% |
| Faurack | 9/10 | 6083 days | 1% |
| Helen B | 9/10 | 6086 days | 1% |
| Robert Trostle | 7/10 | 6089 days | 1% |
| Vincente Garrido | 8/10 | 6099 days | 1% |
| Mrs Russon | 8/10 | 6101 days | 1% |
| Petra Berrens | 8/10 | 6102 days | 1% |
| Marie Jack | 6/10 | 6103 days | 1% |
| Catherine Clavel | 8/10 | 6113 days | 1% |
| helennz | 9/10 | 6120 days | 1% |
| Greg Kennedy | 9/10 | 6123 days | 1% |
| Heino keyssler | 10/10 | 6124 days | 1% |
| Florian Knoepfel | 6/10 | 6124 days | 1% |
| stevnba | 9/10 | 6151 days | 1% |
| varenaee | 10/10 | 6151 days | 1% |
| Robbertsen | 7/10 | 6158 days | 1% |
| mdarras | 8/10 | 6170 days | 1% |
| Sabrina Bazin | 10/10 | 6174 days | 1% |
| Dermot Bryne | 8/10 | 6189 days | 1% |
| woozie3 | 7/10 | 6288 days | 1% |
| DustyLaptop | 10/10 | 6349 days | 1% |
| Wight | 9/10 | 6408 days | 1% |
| Russ C | 8/10 | 6410 days | 1% |
| scottl | 10/10 | 6410 days | 1% |
| Peter Jackie | 9/10 | 6413 days | 1% |
| LauraN | 7/10 | 6427 days | 1% |
| JolondaR | 7/10 | 6428 days | 1% |
| Benzedi | 8/10 | 6428 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.64% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.59% |
| 198 | -3.60% |
| 199 | -3.62% |
| 200 | -3.64% |
| 201 | -3.66% |
| 202 | -3.68% |
| 203 | -3.70% |
| … | … |
Balancing Adjustment
2.14% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.