Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
124 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 128 reviews. There are 124 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 124 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
15% |
| 9/10 | 32 |
|
26% |
| 8/10 | 28 |
|
23% |
| 7/10 | 23 |
|
19% |
| 6/10 | 13 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.47% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.47% and is based on 124 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 124 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.15%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kenneth Mudry | 6/10 | 220 days | 86% |
| Poul Erik Rasmussen | 10/10 | 220 days | 100% |
| Magnus Wallin | 9/10 | 220 days | 99% |
| Zsolt Csenger-Zalan | 9/10 | 251 days | 98% |
| Ch | 10/10 | 435 days | 92% |
| Brett | 10/10 | 738 days | 71% |
| Kay | 9/10 | 891 days | 56% |
| Sander & Eva | 2/10 | 982 days | 21% |
| Tracy | 10/10 | 1288 days | 22% |
| Stefanie Dry | 10/10 | 1288 days | 22% |
| Hannah White | 10/10 | 1316 days | 20% |
| Tom&Rach | 7/10 | 1347 days | 17% |
| Toni Brown | 10/10 | 1500 days | 11% |
| Clive | 10/10 | 2077 days | 5% |
| Sheri | 10/10 | 2504 days | 4% |
| Tim | 4/10 | 2839 days | 2% |
| Margie | 7/10 | 2839 days | 3% |
| Samantha H. | 7/10 | 2839 days | 3% |
| Demi Thompson | 9/10 | 2869 days | 3% |
| Erin Ueffing | 6/10 | 3083 days | 2% |
| Shira LA | 6/10 | 3142 days | 2% |
| Nick Gifford | 8/10 | 3165 days | 2% |
| Paul and Paula | 8/10 | 3197 days | 2% |
| Tammy Schein | 8/10 | 3233 days | 2% |
| Gary Prescot | 9/10 | 3267 days | 2% |
| Lei Horton | 10/10 | 3335 days | 2% |
| Joanne Haslam | 8/10 | 3350 days | 2% |
| Grace White | 9/10 | 3435 days | 2% |
| Janet Pentelow | 5/10 | 3440 days | 1% |
| Peter Moore | 8/10 | 3579 days | 2% |
| Sheryl Hicks | 9/10 | 3595 days | 2% |
| Victoria Wells | 6/10 | 3628 days | 1% |
| Belinda Clarke | 9/10 | 3757 days | 1% |
| Kelly Hitchins | 9/10 | 3816 days | 1% |
| Michael Menrath | 2/10 | 3835 days | 0% |
| Jakob Kofoed | 8/10 | 3893 days | 1% |
| Brian Sandri | 6/10 | 3919 days | 1% |
| Lesa Price | 7/10 | 3994 days | 1% |
| George n Sue | 9/10 | 4061 days | 1% |
| Christian Fassler | 5/10 | 4217 days | 0% |
| Andrew Cruickshank | 10/10 | 4237 days | 0% |
| Judi Gilchrist | 6/10 | 4261 days | 0% |
| Kane F | 6/10 | 4360 days | 0% |
| Fabian Rodriguez | 7/10 | 4483 days | 1% |
| GARRYBLOWER | 10/10 | 4665 days | 1% |
| Driver Dan | 9/10 | 4848 days | 1% |
| Elise Robson | 6/10 | 4848 days | 1% |
| Ken Milligan | 9/10 | 4927 days | 1% |
| Michael Nolan | 8/10 | 4940 days | 1% |
| Lis Bon | 9/10 | 4999 days | 1% |
| Jason | 4/10 | 5017 days | 1% |
| Sandra and Thomas | 9/10 | 5018 days | 1% |
| Jackie and Brian | 7/10 | 5022 days | 1% |
| F Soppelsa | 7/10 | 5023 days | 1% |
| Rolf Zwahlen | 9/10 | 5037 days | 1% |
| Steve and Therese Dunne | 8/10 | 5042 days | 1% |
| phudgb | 7/10 | 5091 days | 1% |
| kramp1 | 6/10 | 5244 days | 1% |
| Green UK | 7/10 | 5286 days | 1% |
| Peter Adams | 8/10 | 5299 days | 1% |
| D Esson | 9/10 | 5299 days | 1% |
| Brasier | 9/10 | 5311 days | 1% |
| Bottoms | 7/10 | 5315 days | 1% |
| Cole | 9/10 | 5316 days | 1% |
| Orlando | 7/10 | 5317 days | 1% |
| Joschko | 8/10 | 5317 days | 1% |
| Astrid Boon | 8/10 | 5319 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 5328 days | 1% |
| Patricia Motzheim | 10/10 | 5333 days | 1% |
| Balonno | 5/10 | 5334 days | 1% |
| Katie K | 8/10 | 5343 days | 1% |
| Kai | 9/10 | 5402 days | 1% |
| Deirdre Hayes | 6/10 | 5402 days | 1% |
| Johanna Maria Brigitta | 8/10 | 5411 days | 1% |
| Edward Marhi | 9/10 | 5637 days | 1% |
| Weez18 | 7/10 | 5640 days | 1% |
| Jorren | 8/10 | 5649 days | 1% |
| Brian & Di | 7/10 | 5653 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5655 days | 1% |
| Wayne Forrow | 7/10 | 5661 days | 1% |
| Chris & Anne Pearson | 7/10 | 5665 days | 1% |
| Stephen Shearer | 9/10 | 5668 days | 1% |
| Anita Tonks | 5/10 | 5670 days | 1% |
| Victoria Purver | 8/10 | 5674 days | 1% |
| Mark | 8/10 | 5678 days | 1% |
| Horton Fawkes | 8/10 | 5690 days | 1% |
| Dan Aldridge | 9/10 | 5692 days | 1% |
| Jason Hernandez | 9/10 | 5692 days | 1% |
| Steve & Susan Allan | 5/10 | 5696 days | 1% |
| kristy | 8/10 | 5822 days | 1% |
| Jane and Dave | 8/10 | 5972 days | 1% |
| June | 6/10 | 6005 days | 1% |
| Tim Smith | 5/10 | 6027 days | 1% |
| A Libbis | 8/10 | 6028 days | 1% |
| Tanya Fitzgibbon | 7/10 | 6037 days | 1% |
| Zareua Boree | 7/10 | 6039 days | 1% |
| Senel | 9/10 | 6043 days | 1% |
| Faurack | 9/10 | 6043 days | 1% |
| Helen B | 9/10 | 6046 days | 1% |
| Robert Trostle | 7/10 | 6049 days | 1% |
| Vincente Garrido | 8/10 | 6059 days | 1% |
| Mrs Russon | 8/10 | 6061 days | 1% |
| Petra Berrens | 8/10 | 6062 days | 1% |
| Marie Jack | 6/10 | 6063 days | 1% |
| Catherine Clavel | 8/10 | 6073 days | 1% |
| helennz | 9/10 | 6080 days | 1% |
| Greg Kennedy | 9/10 | 6083 days | 1% |
| Heino keyssler | 10/10 | 6084 days | 1% |
| Florian Knoepfel | 6/10 | 6084 days | 1% |
| stevnba | 9/10 | 6111 days | 1% |
| varenaee | 10/10 | 6111 days | 1% |
| Robbertsen | 7/10 | 6118 days | 1% |
| mdarras | 8/10 | 6130 days | 1% |
| Sabrina Bazin | 10/10 | 6134 days | 1% |
| Dermot Bryne | 8/10 | 6149 days | 1% |
| woozie3 | 7/10 | 6248 days | 1% |
| DustyLaptop | 10/10 | 6309 days | 1% |
| Wight | 9/10 | 6368 days | 1% |
| Russ C | 8/10 | 6370 days | 1% |
| scottl | 10/10 | 6370 days | 1% |
| Peter Jackie | 9/10 | 6373 days | 1% |
| LauraN | 7/10 | 6387 days | 1% |
| JolondaR | 7/10 | 6388 days | 1% |
| Benzedi | 8/10 | 6388 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.78% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 85 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.74% |
| 198 | -2.76% |
| 199 | -2.77% |
| 200 | -2.78% |
| 201 | -2.80% |
| 202 | -2.81% |
| 203 | -2.83% |
| … | … |
Balancing Adjustment
1.95% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.