Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
124 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 128 reviews. There are 124 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 124 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
15% |
| 9/10 | 32 |
|
26% |
| 8/10 | 28 |
|
23% |
| 7/10 | 23 |
|
19% |
| 6/10 | 13 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.47% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.47% and is based on 124 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 124 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.24%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kenneth Mudry | 6/10 | 38 days | 86% |
| Poul Erik Rasmussen | 10/10 | 38 days | 100% |
| Magnus Wallin | 9/10 | 38 days | 99% |
| Zsolt Csenger-Zalan | 9/10 | 69 days | 99% |
| Ch | 10/10 | 253 days | 96% |
| Brett | 10/10 | 556 days | 82% |
| Kay | 9/10 | 709 days | 71% |
| Sander & Eva | 2/10 | 800 days | 29% |
| Tracy | 10/10 | 1106 days | 34% |
| Stefanie Dry | 10/10 | 1106 days | 34% |
| Hannah White | 10/10 | 1134 days | 32% |
| Tom&Rach | 7/10 | 1165 days | 28% |
| Toni Brown | 10/10 | 1318 days | 20% |
| Clive | 10/10 | 1895 days | 5% |
| Sheri | 10/10 | 2322 days | 4% |
| Tim | 4/10 | 2657 days | 2% |
| Margie | 7/10 | 2657 days | 3% |
| Samantha H. | 7/10 | 2657 days | 3% |
| Demi Thompson | 9/10 | 2687 days | 3% |
| Erin Ueffing | 6/10 | 2901 days | 2% |
| Shira LA | 6/10 | 2960 days | 2% |
| Nick Gifford | 8/10 | 2983 days | 3% |
| Paul and Paula | 8/10 | 3015 days | 2% |
| Tammy Schein | 8/10 | 3052 days | 2% |
| Gary Prescot | 9/10 | 3085 days | 2% |
| Lei Horton | 10/10 | 3153 days | 2% |
| Joanne Haslam | 8/10 | 3168 days | 2% |
| Grace White | 9/10 | 3253 days | 2% |
| Janet Pentelow | 5/10 | 3258 days | 2% |
| Peter Moore | 8/10 | 3397 days | 2% |
| Sheryl Hicks | 9/10 | 3413 days | 2% |
| Victoria Wells | 6/10 | 3446 days | 1% |
| Belinda Clarke | 9/10 | 3575 days | 1% |
| Kelly Hitchins | 9/10 | 3634 days | 1% |
| Michael Menrath | 2/10 | 3653 days | 1% |
| Jakob Kofoed | 8/10 | 3711 days | 1% |
| Brian Sandri | 6/10 | 3737 days | 1% |
| Lesa Price | 7/10 | 3812 days | 1% |
| George n Sue | 9/10 | 3879 days | 1% |
| Christian Fassler | 5/10 | 4035 days | 0% |
| Andrew Cruickshank | 10/10 | 4056 days | 0% |
| Judi Gilchrist | 6/10 | 4079 days | 0% |
| Kane F | 6/10 | 4179 days | 0% |
| Fabian Rodriguez | 7/10 | 4301 days | 0% |
| GARRYBLOWER | 10/10 | 4483 days | 1% |
| Driver Dan | 9/10 | 4666 days | 1% |
| Elise Robson | 6/10 | 4666 days | 1% |
| Ken Milligan | 9/10 | 4745 days | 1% |
| Michael Nolan | 8/10 | 4758 days | 1% |
| Lis Bon | 9/10 | 4817 days | 1% |
| Jason | 4/10 | 4835 days | 1% |
| Sandra and Thomas | 9/10 | 4836 days | 1% |
| Jackie and Brian | 7/10 | 4840 days | 1% |
| F Soppelsa | 7/10 | 4841 days | 1% |
| Rolf Zwahlen | 9/10 | 4855 days | 1% |
| Steve and Therese Dunne | 8/10 | 4860 days | 1% |
| phudgb | 7/10 | 4909 days | 1% |
| kramp1 | 6/10 | 5062 days | 1% |
| Green UK | 7/10 | 5104 days | 1% |
| Peter Adams | 8/10 | 5117 days | 1% |
| D Esson | 9/10 | 5117 days | 1% |
| Brasier | 9/10 | 5129 days | 1% |
| Bottoms | 7/10 | 5133 days | 1% |
| Cole | 9/10 | 5134 days | 1% |
| Orlando | 7/10 | 5135 days | 1% |
| Joschko | 8/10 | 5135 days | 1% |
| Astrid Boon | 8/10 | 5137 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 5146 days | 1% |
| Patricia Motzheim | 10/10 | 5151 days | 1% |
| Balonno | 5/10 | 5152 days | 1% |
| Katie K | 8/10 | 5161 days | 1% |
| Kai | 9/10 | 5220 days | 1% |
| Deirdre Hayes | 6/10 | 5220 days | 1% |
| Johanna Maria Brigitta | 8/10 | 5229 days | 1% |
| Edward Marhi | 9/10 | 5455 days | 1% |
| Weez18 | 7/10 | 5458 days | 1% |
| Jorren | 8/10 | 5467 days | 1% |
| Brian & Di | 7/10 | 5471 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5473 days | 1% |
| Wayne Forrow | 7/10 | 5479 days | 1% |
| Chris & Anne Pearson | 7/10 | 5483 days | 1% |
| Stephen Shearer | 9/10 | 5486 days | 1% |
| Anita Tonks | 5/10 | 5488 days | 1% |
| Victoria Purver | 8/10 | 5492 days | 1% |
| Mark | 8/10 | 5496 days | 1% |
| Horton Fawkes | 8/10 | 5508 days | 1% |
| Dan Aldridge | 9/10 | 5510 days | 1% |
| Jason Hernandez | 9/10 | 5510 days | 1% |
| Steve & Susan Allan | 5/10 | 5514 days | 1% |
| kristy | 8/10 | 5640 days | 1% |
| Jane and Dave | 8/10 | 5790 days | 1% |
| June | 6/10 | 5823 days | 1% |
| Tim Smith | 5/10 | 5845 days | 1% |
| A Libbis | 8/10 | 5846 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5855 days | 1% |
| Zareua Boree | 7/10 | 5857 days | 1% |
| Senel | 9/10 | 5861 days | 1% |
| Faurack | 9/10 | 5861 days | 1% |
| Helen B | 9/10 | 5864 days | 1% |
| Robert Trostle | 7/10 | 5867 days | 1% |
| Vincente Garrido | 8/10 | 5877 days | 1% |
| Mrs Russon | 8/10 | 5879 days | 1% |
| Petra Berrens | 8/10 | 5880 days | 1% |
| Marie Jack | 6/10 | 5881 days | 1% |
| Catherine Clavel | 8/10 | 5891 days | 1% |
| helennz | 9/10 | 5898 days | 1% |
| Greg Kennedy | 9/10 | 5901 days | 1% |
| Heino keyssler | 10/10 | 5902 days | 1% |
| Florian Knoepfel | 6/10 | 5902 days | 1% |
| stevnba | 9/10 | 5929 days | 1% |
| varenaee | 10/10 | 5929 days | 1% |
| Robbertsen | 7/10 | 5936 days | 1% |
| mdarras | 8/10 | 5948 days | 1% |
| Sabrina Bazin | 10/10 | 5952 days | 1% |
| Dermot Bryne | 8/10 | 5967 days | 1% |
| woozie3 | 7/10 | 6066 days | 1% |
| DustyLaptop | 10/10 | 6127 days | 1% |
| Wight | 9/10 | 6186 days | 1% |
| Russ C | 8/10 | 6188 days | 1% |
| scottl | 10/10 | 6188 days | 1% |
| Peter Jackie | 9/10 | 6191 days | 1% |
| LauraN | 7/10 | 6205 days | 1% |
| JolondaR | 7/10 | 6206 days | 1% |
| Benzedi | 8/10 | 6206 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.42% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 21 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 18 | -0.36% |
| 19 | -0.38% |
| 20 | -0.40% |
| 21 | -0.42% |
| 22 | -0.44% |
| 23 | -0.46% |
| 24 | -0.48% |
| … | … |
Balancing Adjustment
1.49% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.