G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
124 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 128 reviews. There are 124 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 124 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
15% |
| 9/10 | 32 |
|
26% |
| 8/10 | 28 |
|
23% |
| 7/10 | 23 |
|
19% |
| 6/10 | 13 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.47% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.47% and is based on 124 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 124 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.17%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kenneth Mudry | 6/10 | 139 days | 86% |
| Poul Erik Rasmussen | 10/10 | 139 days | 100% |
| Magnus Wallin | 9/10 | 139 days | 99% |
| Zsolt Csenger-Zalan | 9/10 | 170 days | 98% |
| Ch | 10/10 | 354 days | 94% |
| Brett | 10/10 | 657 days | 76% |
| Kay | 9/10 | 810 days | 63% |
| Sander & Eva | 2/10 | 901 days | 25% |
| Tracy | 10/10 | 1207 days | 27% |
| Stefanie Dry | 10/10 | 1207 days | 27% |
| Hannah White | 10/10 | 1235 days | 25% |
| Tom&Rach | 7/10 | 1266 days | 21% |
| Toni Brown | 10/10 | 1419 days | 14% |
| Clive | 10/10 | 1996 days | 5% |
| Sheri | 10/10 | 2423 days | 4% |
| Tim | 4/10 | 2758 days | 2% |
| Margie | 7/10 | 2758 days | 3% |
| Samantha H. | 7/10 | 2758 days | 3% |
| Demi Thompson | 9/10 | 2788 days | 3% |
| Erin Ueffing | 6/10 | 3002 days | 2% |
| Shira LA | 6/10 | 3061 days | 2% |
| Nick Gifford | 8/10 | 3084 days | 2% |
| Paul and Paula | 8/10 | 3116 days | 2% |
| Tammy Schein | 8/10 | 3153 days | 2% |
| Gary Prescot | 9/10 | 3186 days | 2% |
| Lei Horton | 10/10 | 3254 days | 2% |
| Joanne Haslam | 8/10 | 3269 days | 2% |
| Grace White | 9/10 | 3354 days | 2% |
| Janet Pentelow | 5/10 | 3359 days | 1% |
| Peter Moore | 8/10 | 3498 days | 2% |
| Sheryl Hicks | 9/10 | 3514 days | 2% |
| Victoria Wells | 6/10 | 3547 days | 1% |
| Belinda Clarke | 9/10 | 3676 days | 1% |
| Kelly Hitchins | 9/10 | 3735 days | 1% |
| Michael Menrath | 2/10 | 3754 days | 0% |
| Jakob Kofoed | 8/10 | 3812 days | 1% |
| Brian Sandri | 6/10 | 3838 days | 1% |
| Lesa Price | 7/10 | 3913 days | 1% |
| George n Sue | 9/10 | 3980 days | 1% |
| Christian Fassler | 5/10 | 4136 days | 0% |
| Andrew Cruickshank | 10/10 | 4157 days | 0% |
| Judi Gilchrist | 6/10 | 4180 days | 0% |
| Kane F | 6/10 | 4280 days | 0% |
| Fabian Rodriguez | 7/10 | 4402 days | 1% |
| GARRYBLOWER | 10/10 | 4584 days | 1% |
| Driver Dan | 9/10 | 4767 days | 1% |
| Elise Robson | 6/10 | 4767 days | 1% |
| Ken Milligan | 9/10 | 4846 days | 1% |
| Michael Nolan | 8/10 | 4859 days | 1% |
| Lis Bon | 9/10 | 4918 days | 1% |
| Jason | 4/10 | 4936 days | 0% |
| Sandra and Thomas | 9/10 | 4937 days | 1% |
| Jackie and Brian | 7/10 | 4941 days | 1% |
| F Soppelsa | 7/10 | 4942 days | 1% |
| Rolf Zwahlen | 9/10 | 4956 days | 1% |
| Steve and Therese Dunne | 8/10 | 4961 days | 1% |
| phudgb | 7/10 | 5010 days | 1% |
| kramp1 | 6/10 | 5163 days | 1% |
| Green UK | 7/10 | 5205 days | 1% |
| Peter Adams | 8/10 | 5218 days | 1% |
| D Esson | 9/10 | 5218 days | 1% |
| Brasier | 9/10 | 5230 days | 1% |
| Bottoms | 7/10 | 5234 days | 1% |
| Cole | 9/10 | 5235 days | 1% |
| Orlando | 7/10 | 5236 days | 1% |
| Joschko | 8/10 | 5236 days | 1% |
| Astrid Boon | 8/10 | 5238 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 5247 days | 1% |
| Patricia Motzheim | 10/10 | 5252 days | 1% |
| Balonno | 5/10 | 5253 days | 1% |
| Katie K | 8/10 | 5262 days | 1% |
| Kai | 9/10 | 5321 days | 1% |
| Deirdre Hayes | 6/10 | 5321 days | 1% |
| Johanna Maria Brigitta | 8/10 | 5330 days | 1% |
| Edward Marhi | 9/10 | 5556 days | 1% |
| Weez18 | 7/10 | 5559 days | 1% |
| Jorren | 8/10 | 5568 days | 1% |
| Brian & Di | 7/10 | 5572 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5574 days | 1% |
| Wayne Forrow | 7/10 | 5580 days | 1% |
| Chris & Anne Pearson | 7/10 | 5584 days | 1% |
| Stephen Shearer | 9/10 | 5587 days | 1% |
| Anita Tonks | 5/10 | 5589 days | 1% |
| Victoria Purver | 8/10 | 5593 days | 1% |
| Mark | 8/10 | 5597 days | 1% |
| Horton Fawkes | 8/10 | 5609 days | 1% |
| Dan Aldridge | 9/10 | 5611 days | 1% |
| Jason Hernandez | 9/10 | 5611 days | 1% |
| Steve & Susan Allan | 5/10 | 5615 days | 1% |
| kristy | 8/10 | 5741 days | 1% |
| Jane and Dave | 8/10 | 5891 days | 1% |
| June | 6/10 | 5924 days | 1% |
| Tim Smith | 5/10 | 5946 days | 1% |
| A Libbis | 8/10 | 5947 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5956 days | 1% |
| Zareua Boree | 7/10 | 5958 days | 1% |
| Senel | 9/10 | 5962 days | 1% |
| Faurack | 9/10 | 5962 days | 1% |
| Helen B | 9/10 | 5965 days | 1% |
| Robert Trostle | 7/10 | 5968 days | 1% |
| Vincente Garrido | 8/10 | 5978 days | 1% |
| Mrs Russon | 8/10 | 5980 days | 1% |
| Petra Berrens | 8/10 | 5981 days | 1% |
| Marie Jack | 6/10 | 5982 days | 1% |
| Catherine Clavel | 8/10 | 5992 days | 1% |
| helennz | 9/10 | 5999 days | 1% |
| Greg Kennedy | 9/10 | 6002 days | 1% |
| Heino keyssler | 10/10 | 6003 days | 1% |
| Florian Knoepfel | 6/10 | 6003 days | 1% |
| stevnba | 9/10 | 6030 days | 1% |
| varenaee | 10/10 | 6030 days | 1% |
| Robbertsen | 7/10 | 6037 days | 1% |
| mdarras | 8/10 | 6049 days | 1% |
| Sabrina Bazin | 10/10 | 6053 days | 1% |
| Dermot Bryne | 8/10 | 6068 days | 1% |
| woozie3 | 7/10 | 6167 days | 1% |
| DustyLaptop | 10/10 | 6228 days | 1% |
| Wight | 9/10 | 6287 days | 1% |
| Russ C | 8/10 | 6289 days | 1% |
| scottl | 10/10 | 6289 days | 1% |
| Peter Jackie | 9/10 | 6292 days | 1% |
| LauraN | 7/10 | 6306 days | 1% |
| JolondaR | 7/10 | 6307 days | 1% |
| Benzedi | 8/10 | 6307 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.31% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 118 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 122 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 119 | -1.28% |
| 120 | -1.29% |
| 121 | -1.30% |
| 122 | -1.31% |
| 123 | -1.32% |
| 124 | -1.33% |
| 125 | -1.34% |
| … | … |
Balancing Adjustment
1.66% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.