Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
124 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 128 reviews. There are 124 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 124 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
15% |
| 9/10 | 32 |
|
26% |
| 8/10 | 28 |
|
23% |
| 7/10 | 23 |
|
19% |
| 6/10 | 13 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.47% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.47% and is based on 124 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 124 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.22%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kenneth Mudry | 6/10 | 59 days | 86% |
| Poul Erik Rasmussen | 10/10 | 59 days | 100% |
| Magnus Wallin | 9/10 | 59 days | 99% |
| Zsolt Csenger-Zalan | 9/10 | 90 days | 99% |
| Ch | 10/10 | 274 days | 96% |
| Brett | 10/10 | 577 days | 81% |
| Kay | 9/10 | 730 days | 69% |
| Sander & Eva | 2/10 | 821 days | 28% |
| Tracy | 10/10 | 1127 days | 33% |
| Stefanie Dry | 10/10 | 1127 days | 33% |
| Hannah White | 10/10 | 1155 days | 31% |
| Tom&Rach | 7/10 | 1186 days | 26% |
| Toni Brown | 10/10 | 1339 days | 18% |
| Clive | 10/10 | 1916 days | 5% |
| Sheri | 10/10 | 2343 days | 4% |
| Tim | 4/10 | 2678 days | 2% |
| Margie | 7/10 | 2678 days | 3% |
| Samantha H. | 7/10 | 2678 days | 3% |
| Demi Thompson | 9/10 | 2708 days | 3% |
| Erin Ueffing | 6/10 | 2922 days | 2% |
| Shira LA | 6/10 | 2981 days | 2% |
| Nick Gifford | 8/10 | 3004 days | 3% |
| Paul and Paula | 8/10 | 3036 days | 2% |
| Tammy Schein | 8/10 | 3072 days | 2% |
| Gary Prescot | 9/10 | 3106 days | 2% |
| Lei Horton | 10/10 | 3174 days | 2% |
| Joanne Haslam | 8/10 | 3189 days | 2% |
| Grace White | 9/10 | 3274 days | 2% |
| Janet Pentelow | 5/10 | 3279 days | 2% |
| Peter Moore | 8/10 | 3418 days | 2% |
| Sheryl Hicks | 9/10 | 3434 days | 2% |
| Victoria Wells | 6/10 | 3467 days | 1% |
| Belinda Clarke | 9/10 | 3596 days | 1% |
| Kelly Hitchins | 9/10 | 3655 days | 1% |
| Michael Menrath | 2/10 | 3674 days | 1% |
| Jakob Kofoed | 8/10 | 3732 days | 1% |
| Brian Sandri | 6/10 | 3758 days | 1% |
| Lesa Price | 7/10 | 3833 days | 1% |
| George n Sue | 9/10 | 3900 days | 1% |
| Christian Fassler | 5/10 | 4056 days | 0% |
| Andrew Cruickshank | 10/10 | 4076 days | 0% |
| Judi Gilchrist | 6/10 | 4100 days | 0% |
| Kane F | 6/10 | 4199 days | 0% |
| Fabian Rodriguez | 7/10 | 4322 days | 0% |
| GARRYBLOWER | 10/10 | 4504 days | 1% |
| Driver Dan | 9/10 | 4687 days | 1% |
| Elise Robson | 6/10 | 4687 days | 1% |
| Ken Milligan | 9/10 | 4766 days | 1% |
| Michael Nolan | 8/10 | 4779 days | 1% |
| Lis Bon | 9/10 | 4838 days | 1% |
| Jason | 4/10 | 4856 days | 1% |
| Sandra and Thomas | 9/10 | 4857 days | 1% |
| Jackie and Brian | 7/10 | 4861 days | 1% |
| F Soppelsa | 7/10 | 4862 days | 1% |
| Rolf Zwahlen | 9/10 | 4876 days | 1% |
| Steve and Therese Dunne | 8/10 | 4881 days | 1% |
| phudgb | 7/10 | 4930 days | 1% |
| kramp1 | 6/10 | 5083 days | 1% |
| Green UK | 7/10 | 5125 days | 1% |
| Peter Adams | 8/10 | 5138 days | 1% |
| D Esson | 9/10 | 5138 days | 1% |
| Brasier | 9/10 | 5150 days | 1% |
| Bottoms | 7/10 | 5154 days | 1% |
| Cole | 9/10 | 5155 days | 1% |
| Orlando | 7/10 | 5156 days | 1% |
| Joschko | 8/10 | 5156 days | 1% |
| Astrid Boon | 8/10 | 5158 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 5167 days | 1% |
| Patricia Motzheim | 10/10 | 5172 days | 1% |
| Balonno | 5/10 | 5173 days | 1% |
| Katie K | 8/10 | 5182 days | 1% |
| Kai | 9/10 | 5241 days | 1% |
| Deirdre Hayes | 6/10 | 5241 days | 1% |
| Johanna Maria Brigitta | 8/10 | 5250 days | 1% |
| Edward Marhi | 9/10 | 5476 days | 1% |
| Weez18 | 7/10 | 5479 days | 1% |
| Jorren | 8/10 | 5488 days | 1% |
| Brian & Di | 7/10 | 5492 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5494 days | 1% |
| Wayne Forrow | 7/10 | 5500 days | 1% |
| Chris & Anne Pearson | 7/10 | 5504 days | 1% |
| Stephen Shearer | 9/10 | 5507 days | 1% |
| Anita Tonks | 5/10 | 5509 days | 1% |
| Victoria Purver | 8/10 | 5513 days | 1% |
| Mark | 8/10 | 5517 days | 1% |
| Horton Fawkes | 8/10 | 5529 days | 1% |
| Dan Aldridge | 9/10 | 5531 days | 1% |
| Jason Hernandez | 9/10 | 5531 days | 1% |
| Steve & Susan Allan | 5/10 | 5535 days | 1% |
| kristy | 8/10 | 5661 days | 1% |
| Jane and Dave | 8/10 | 5811 days | 1% |
| June | 6/10 | 5844 days | 1% |
| Tim Smith | 5/10 | 5866 days | 1% |
| A Libbis | 8/10 | 5867 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5876 days | 1% |
| Zareua Boree | 7/10 | 5878 days | 1% |
| Senel | 9/10 | 5882 days | 1% |
| Faurack | 9/10 | 5882 days | 1% |
| Helen B | 9/10 | 5885 days | 1% |
| Robert Trostle | 7/10 | 5888 days | 1% |
| Vincente Garrido | 8/10 | 5898 days | 1% |
| Mrs Russon | 8/10 | 5900 days | 1% |
| Petra Berrens | 8/10 | 5901 days | 1% |
| Marie Jack | 6/10 | 5902 days | 1% |
| Catherine Clavel | 8/10 | 5912 days | 1% |
| helennz | 9/10 | 5919 days | 1% |
| Greg Kennedy | 9/10 | 5922 days | 1% |
| Heino keyssler | 10/10 | 5923 days | 1% |
| Florian Knoepfel | 6/10 | 5923 days | 1% |
| stevnba | 9/10 | 5950 days | 1% |
| varenaee | 10/10 | 5950 days | 1% |
| Robbertsen | 7/10 | 5957 days | 1% |
| mdarras | 8/10 | 5969 days | 1% |
| Sabrina Bazin | 10/10 | 5973 days | 1% |
| Dermot Bryne | 8/10 | 5988 days | 1% |
| woozie3 | 7/10 | 6087 days | 1% |
| DustyLaptop | 10/10 | 6148 days | 1% |
| Wight | 9/10 | 6207 days | 1% |
| Russ C | 8/10 | 6209 days | 1% |
| scottl | 10/10 | 6209 days | 1% |
| Peter Jackie | 9/10 | 6212 days | 1% |
| LauraN | 7/10 | 6226 days | 1% |
| JolondaR | 7/10 | 6227 days | 1% |
| Benzedi | 8/10 | 6227 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.78% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 42 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 39 | -0.73% |
| 40 | -0.75% |
| 41 | -0.77% |
| 42 | -0.78% |
| 43 | -0.80% |
| 44 | -0.82% |
| 45 | -0.84% |
| … | … |
Balancing Adjustment
1.55% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.