G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
124 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 128 reviews. There are 124 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 124 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
15% |
| 9/10 | 32 |
|
26% |
| 8/10 | 28 |
|
23% |
| 7/10 | 23 |
|
19% |
| 6/10 | 13 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.47% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.47% and is based on 124 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 124 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.17%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kenneth Mudry | 6/10 | 159 days | 86% |
| Poul Erik Rasmussen | 10/10 | 159 days | 100% |
| Magnus Wallin | 9/10 | 159 days | 99% |
| Zsolt Csenger-Zalan | 9/10 | 190 days | 98% |
| Ch | 10/10 | 373 days | 93% |
| Brett | 10/10 | 676 days | 75% |
| Kay | 9/10 | 830 days | 61% |
| Sander & Eva | 2/10 | 921 days | 24% |
| Tracy | 10/10 | 1227 days | 26% |
| Stefanie Dry | 10/10 | 1227 days | 26% |
| Hannah White | 10/10 | 1255 days | 24% |
| Tom&Rach | 7/10 | 1286 days | 20% |
| Toni Brown | 10/10 | 1438 days | 14% |
| Clive | 10/10 | 2016 days | 5% |
| Sheri | 10/10 | 2443 days | 4% |
| Tim | 4/10 | 2778 days | 2% |
| Margie | 7/10 | 2778 days | 3% |
| Samantha H. | 7/10 | 2778 days | 3% |
| Demi Thompson | 9/10 | 2808 days | 3% |
| Erin Ueffing | 6/10 | 3022 days | 2% |
| Shira LA | 6/10 | 3081 days | 2% |
| Nick Gifford | 8/10 | 3104 days | 2% |
| Paul and Paula | 8/10 | 3136 days | 2% |
| Tammy Schein | 8/10 | 3172 days | 2% |
| Gary Prescot | 9/10 | 3206 days | 2% |
| Lei Horton | 10/10 | 3273 days | 2% |
| Joanne Haslam | 8/10 | 3288 days | 2% |
| Grace White | 9/10 | 3373 days | 2% |
| Janet Pentelow | 5/10 | 3378 days | 1% |
| Peter Moore | 8/10 | 3518 days | 2% |
| Sheryl Hicks | 9/10 | 3534 days | 2% |
| Victoria Wells | 6/10 | 3567 days | 1% |
| Belinda Clarke | 9/10 | 3695 days | 1% |
| Kelly Hitchins | 9/10 | 3755 days | 1% |
| Michael Menrath | 2/10 | 3774 days | 0% |
| Jakob Kofoed | 8/10 | 3832 days | 1% |
| Brian Sandri | 6/10 | 3858 days | 1% |
| Lesa Price | 7/10 | 3933 days | 1% |
| George n Sue | 9/10 | 3999 days | 1% |
| Christian Fassler | 5/10 | 4156 days | 0% |
| Andrew Cruickshank | 10/10 | 4176 days | 0% |
| Judi Gilchrist | 6/10 | 4200 days | 0% |
| Kane F | 6/10 | 4299 days | 0% |
| Fabian Rodriguez | 7/10 | 4421 days | 1% |
| GARRYBLOWER | 10/10 | 4604 days | 1% |
| Driver Dan | 9/10 | 4786 days | 1% |
| Elise Robson | 6/10 | 4786 days | 1% |
| Ken Milligan | 9/10 | 4866 days | 1% |
| Michael Nolan | 8/10 | 4879 days | 1% |
| Lis Bon | 9/10 | 4938 days | 1% |
| Jason | 4/10 | 4956 days | 1% |
| Sandra and Thomas | 9/10 | 4957 days | 1% |
| Jackie and Brian | 7/10 | 4961 days | 1% |
| F Soppelsa | 7/10 | 4962 days | 1% |
| Rolf Zwahlen | 9/10 | 4976 days | 1% |
| Steve and Therese Dunne | 8/10 | 4981 days | 1% |
| phudgb | 7/10 | 5030 days | 1% |
| kramp1 | 6/10 | 5182 days | 1% |
| Green UK | 7/10 | 5225 days | 1% |
| Peter Adams | 8/10 | 5238 days | 1% |
| D Esson | 9/10 | 5238 days | 1% |
| Brasier | 9/10 | 5250 days | 1% |
| Bottoms | 7/10 | 5254 days | 1% |
| Cole | 9/10 | 5255 days | 1% |
| Orlando | 7/10 | 5256 days | 1% |
| Joschko | 8/10 | 5256 days | 1% |
| Astrid Boon | 8/10 | 5258 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 5267 days | 1% |
| Patricia Motzheim | 10/10 | 5272 days | 1% |
| Balonno | 5/10 | 5273 days | 1% |
| Katie K | 8/10 | 5282 days | 1% |
| Kai | 9/10 | 5341 days | 1% |
| Deirdre Hayes | 6/10 | 5341 days | 1% |
| Johanna Maria Brigitta | 8/10 | 5350 days | 1% |
| Edward Marhi | 9/10 | 5575 days | 1% |
| Weez18 | 7/10 | 5579 days | 1% |
| Jorren | 8/10 | 5588 days | 1% |
| Brian & Di | 7/10 | 5592 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5594 days | 1% |
| Wayne Forrow | 7/10 | 5600 days | 1% |
| Chris & Anne Pearson | 7/10 | 5604 days | 1% |
| Stephen Shearer | 9/10 | 5607 days | 1% |
| Anita Tonks | 5/10 | 5609 days | 1% |
| Victoria Purver | 8/10 | 5613 days | 1% |
| Mark | 8/10 | 5617 days | 1% |
| Horton Fawkes | 8/10 | 5629 days | 1% |
| Dan Aldridge | 9/10 | 5631 days | 1% |
| Jason Hernandez | 9/10 | 5631 days | 1% |
| Steve & Susan Allan | 5/10 | 5635 days | 1% |
| kristy | 8/10 | 5761 days | 1% |
| Jane and Dave | 8/10 | 5910 days | 1% |
| June | 6/10 | 5944 days | 1% |
| Tim Smith | 5/10 | 5966 days | 1% |
| A Libbis | 8/10 | 5967 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5976 days | 1% |
| Zareua Boree | 7/10 | 5978 days | 1% |
| Senel | 9/10 | 5982 days | 1% |
| Faurack | 9/10 | 5982 days | 1% |
| Helen B | 9/10 | 5985 days | 1% |
| Robert Trostle | 7/10 | 5988 days | 1% |
| Vincente Garrido | 8/10 | 5998 days | 1% |
| Mrs Russon | 8/10 | 6000 days | 1% |
| Petra Berrens | 8/10 | 6001 days | 1% |
| Marie Jack | 6/10 | 6002 days | 1% |
| Catherine Clavel | 8/10 | 6012 days | 1% |
| helennz | 9/10 | 6019 days | 1% |
| Greg Kennedy | 9/10 | 6022 days | 1% |
| Heino keyssler | 10/10 | 6023 days | 1% |
| Florian Knoepfel | 6/10 | 6023 days | 1% |
| stevnba | 9/10 | 6050 days | 1% |
| varenaee | 10/10 | 6050 days | 1% |
| Robbertsen | 7/10 | 6057 days | 1% |
| mdarras | 8/10 | 6069 days | 1% |
| Sabrina Bazin | 10/10 | 6073 days | 1% |
| Dermot Bryne | 8/10 | 6088 days | 1% |
| woozie3 | 7/10 | 6186 days | 1% |
| DustyLaptop | 10/10 | 6247 days | 1% |
| Wight | 9/10 | 6307 days | 1% |
| Russ C | 8/10 | 6309 days | 1% |
| scottl | 10/10 | 6309 days | 1% |
| Peter Jackie | 9/10 | 6312 days | 1% |
| LauraN | 7/10 | 6326 days | 1% |
| JolondaR | 7/10 | 6327 days | 1% |
| Benzedi | 8/10 | 6327 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.42% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 124 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 142 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 139 | -1.39% |
| 140 | -1.40% |
| 141 | -1.41% |
| 142 | -1.42% |
| 143 | -1.43% |
| 144 | -1.44% |
| 145 | -1.45% |
| … | … |
Balancing Adjustment
1.68% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.