Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
124 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 128 reviews. There are 124 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 124 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
15% |
| 9/10 | 32 |
|
26% |
| 8/10 | 28 |
|
23% |
| 7/10 | 23 |
|
19% |
| 6/10 | 13 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.47% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.47% and is based on 124 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 124 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.18%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kenneth Mudry | 6/10 | 119 days | 86% |
| Poul Erik Rasmussen | 10/10 | 119 days | 100% |
| Magnus Wallin | 9/10 | 119 days | 99% |
| Zsolt Csenger-Zalan | 9/10 | 150 days | 99% |
| Ch | 10/10 | 334 days | 94% |
| Brett | 10/10 | 637 days | 77% |
| Kay | 9/10 | 790 days | 64% |
| Sander & Eva | 2/10 | 881 days | 25% |
| Tracy | 10/10 | 1187 days | 28% |
| Stefanie Dry | 10/10 | 1187 days | 28% |
| Hannah White | 10/10 | 1215 days | 26% |
| Tom&Rach | 7/10 | 1246 days | 22% |
| Toni Brown | 10/10 | 1399 days | 15% |
| Clive | 10/10 | 1976 days | 5% |
| Sheri | 10/10 | 2403 days | 4% |
| Tim | 4/10 | 2738 days | 2% |
| Margie | 7/10 | 2738 days | 3% |
| Samantha H. | 7/10 | 2738 days | 3% |
| Demi Thompson | 9/10 | 2768 days | 3% |
| Erin Ueffing | 6/10 | 2982 days | 2% |
| Shira LA | 6/10 | 3041 days | 2% |
| Nick Gifford | 8/10 | 3064 days | 2% |
| Paul and Paula | 8/10 | 3096 days | 2% |
| Tammy Schein | 8/10 | 3132 days | 2% |
| Gary Prescot | 9/10 | 3166 days | 2% |
| Lei Horton | 10/10 | 3234 days | 2% |
| Joanne Haslam | 8/10 | 3249 days | 2% |
| Grace White | 9/10 | 3334 days | 2% |
| Janet Pentelow | 5/10 | 3339 days | 1% |
| Peter Moore | 8/10 | 3478 days | 2% |
| Sheryl Hicks | 9/10 | 3494 days | 2% |
| Victoria Wells | 6/10 | 3527 days | 1% |
| Belinda Clarke | 9/10 | 3656 days | 1% |
| Kelly Hitchins | 9/10 | 3715 days | 1% |
| Michael Menrath | 2/10 | 3734 days | 0% |
| Jakob Kofoed | 8/10 | 3792 days | 1% |
| Brian Sandri | 6/10 | 3818 days | 1% |
| Lesa Price | 7/10 | 3893 days | 1% |
| George n Sue | 9/10 | 3960 days | 1% |
| Christian Fassler | 5/10 | 4116 days | 0% |
| Andrew Cruickshank | 10/10 | 4136 days | 0% |
| Judi Gilchrist | 6/10 | 4160 days | 0% |
| Kane F | 6/10 | 4259 days | 0% |
| Fabian Rodriguez | 7/10 | 4382 days | 1% |
| GARRYBLOWER | 10/10 | 4564 days | 1% |
| Driver Dan | 9/10 | 4747 days | 1% |
| Elise Robson | 6/10 | 4747 days | 1% |
| Ken Milligan | 9/10 | 4826 days | 1% |
| Michael Nolan | 8/10 | 4839 days | 1% |
| Lis Bon | 9/10 | 4898 days | 1% |
| Jason | 4/10 | 4916 days | 0% |
| Sandra and Thomas | 9/10 | 4917 days | 1% |
| Jackie and Brian | 7/10 | 4921 days | 1% |
| F Soppelsa | 7/10 | 4922 days | 1% |
| Rolf Zwahlen | 9/10 | 4936 days | 1% |
| Steve and Therese Dunne | 8/10 | 4941 days | 1% |
| phudgb | 7/10 | 4990 days | 1% |
| kramp1 | 6/10 | 5143 days | 1% |
| Green UK | 7/10 | 5185 days | 1% |
| Peter Adams | 8/10 | 5198 days | 1% |
| D Esson | 9/10 | 5198 days | 1% |
| Brasier | 9/10 | 5210 days | 1% |
| Bottoms | 7/10 | 5214 days | 1% |
| Cole | 9/10 | 5215 days | 1% |
| Orlando | 7/10 | 5216 days | 1% |
| Joschko | 8/10 | 5216 days | 1% |
| Astrid Boon | 8/10 | 5218 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 5227 days | 1% |
| Patricia Motzheim | 10/10 | 5232 days | 1% |
| Balonno | 5/10 | 5233 days | 1% |
| Katie K | 8/10 | 5242 days | 1% |
| Kai | 9/10 | 5301 days | 1% |
| Deirdre Hayes | 6/10 | 5301 days | 1% |
| Johanna Maria Brigitta | 8/10 | 5310 days | 1% |
| Edward Marhi | 9/10 | 5536 days | 1% |
| Weez18 | 7/10 | 5539 days | 1% |
| Jorren | 8/10 | 5548 days | 1% |
| Brian & Di | 7/10 | 5552 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5554 days | 1% |
| Wayne Forrow | 7/10 | 5560 days | 1% |
| Chris & Anne Pearson | 7/10 | 5564 days | 1% |
| Stephen Shearer | 9/10 | 5567 days | 1% |
| Anita Tonks | 5/10 | 5569 days | 1% |
| Victoria Purver | 8/10 | 5573 days | 1% |
| Mark | 8/10 | 5577 days | 1% |
| Horton Fawkes | 8/10 | 5589 days | 1% |
| Dan Aldridge | 9/10 | 5591 days | 1% |
| Jason Hernandez | 9/10 | 5591 days | 1% |
| Steve & Susan Allan | 5/10 | 5595 days | 1% |
| kristy | 8/10 | 5721 days | 1% |
| Jane and Dave | 8/10 | 5871 days | 1% |
| June | 6/10 | 5904 days | 1% |
| Tim Smith | 5/10 | 5926 days | 1% |
| A Libbis | 8/10 | 5927 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5936 days | 1% |
| Zareua Boree | 7/10 | 5938 days | 1% |
| Senel | 9/10 | 5942 days | 1% |
| Faurack | 9/10 | 5942 days | 1% |
| Helen B | 9/10 | 5945 days | 1% |
| Robert Trostle | 7/10 | 5948 days | 1% |
| Vincente Garrido | 8/10 | 5958 days | 1% |
| Mrs Russon | 8/10 | 5960 days | 1% |
| Petra Berrens | 8/10 | 5961 days | 1% |
| Marie Jack | 6/10 | 5962 days | 1% |
| Catherine Clavel | 8/10 | 5972 days | 1% |
| helennz | 9/10 | 5979 days | 1% |
| Greg Kennedy | 9/10 | 5982 days | 1% |
| Heino keyssler | 10/10 | 5983 days | 1% |
| Florian Knoepfel | 6/10 | 5983 days | 1% |
| stevnba | 9/10 | 6010 days | 1% |
| varenaee | 10/10 | 6010 days | 1% |
| Robbertsen | 7/10 | 6017 days | 1% |
| mdarras | 8/10 | 6029 days | 1% |
| Sabrina Bazin | 10/10 | 6033 days | 1% |
| Dermot Bryne | 8/10 | 6048 days | 1% |
| woozie3 | 7/10 | 6147 days | 1% |
| DustyLaptop | 10/10 | 6208 days | 1% |
| Wight | 9/10 | 6267 days | 1% |
| Russ C | 8/10 | 6269 days | 1% |
| scottl | 10/10 | 6269 days | 1% |
| Peter Jackie | 9/10 | 6272 days | 1% |
| LauraN | 7/10 | 6286 days | 1% |
| JolondaR | 7/10 | 6287 days | 1% |
| Benzedi | 8/10 | 6287 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.26% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 105 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 102 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 99 | -1.22% |
| 100 | -1.24% |
| 101 | -1.25% |
| 102 | -1.26% |
| 103 | -1.27% |
| 104 | -1.28% |
| 105 | -1.30% |
| … | … |
Balancing Adjustment
1.65% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.