Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
123 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 128 reviews. There are 123 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 123 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
15% |
| 9/10 | 31 |
|
25% |
| 8/10 | 28 |
|
23% |
| 7/10 | 23 |
|
19% |
| 6/10 | 13 |
|
11% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.37% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.37% and is based on 123 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 123 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.94%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kenneth Mudry | 6/10 | 18 days | 86% |
| Poul Erik Rasmussen | 10/10 | 18 days | 100% |
| Zsolt Csenger-Zalan | 9/10 | 49 days | 99% |
| Ch | 10/10 | 233 days | 97% |
| Brett | 10/10 | 536 days | 84% |
| Kay | 9/10 | 689 days | 72% |
| Sander & Eva | 2/10 | 780 days | 30% |
| Tracy | 10/10 | 1086 days | 36% |
| Stefanie Dry | 10/10 | 1086 days | 36% |
| Hannah White | 10/10 | 1114 days | 34% |
| Tom&Rach | 7/10 | 1145 days | 29% |
| Toni Brown | 10/10 | 1298 days | 21% |
| Clive | 10/10 | 1875 days | 5% |
| Sheri | 10/10 | 2302 days | 4% |
| Tim | 4/10 | 2637 days | 2% |
| Margie | 7/10 | 2637 days | 3% |
| Samantha H. | 7/10 | 2637 days | 3% |
| Demi Thompson | 9/10 | 2667 days | 3% |
| Erin Ueffing | 6/10 | 2881 days | 2% |
| Shira LA | 6/10 | 2940 days | 2% |
| Nick Gifford | 8/10 | 2963 days | 3% |
| Paul and Paula | 8/10 | 2995 days | 2% |
| Tammy Schein | 8/10 | 3032 days | 2% |
| Gary Prescot | 9/10 | 3065 days | 2% |
| Lei Horton | 10/10 | 3133 days | 2% |
| Joanne Haslam | 8/10 | 3148 days | 2% |
| Grace White | 9/10 | 3233 days | 2% |
| Janet Pentelow | 5/10 | 3238 days | 2% |
| Peter Moore | 8/10 | 3377 days | 2% |
| Sheryl Hicks | 9/10 | 3393 days | 2% |
| Victoria Wells | 6/10 | 3426 days | 1% |
| Belinda Clarke | 9/10 | 3555 days | 1% |
| Kelly Hitchins | 9/10 | 3614 days | 1% |
| Michael Menrath | 2/10 | 3633 days | 0% |
| Jakob Kofoed | 8/10 | 3691 days | 1% |
| Brian Sandri | 6/10 | 3717 days | 1% |
| Lesa Price | 7/10 | 3792 days | 1% |
| George n Sue | 9/10 | 3859 days | 1% |
| Christian Fassler | 5/10 | 4015 days | 0% |
| Andrew Cruickshank | 10/10 | 4036 days | 0% |
| Judi Gilchrist | 6/10 | 4059 days | 0% |
| Kane F | 6/10 | 4159 days | 0% |
| Fabian Rodriguez | 7/10 | 4281 days | 0% |
| GARRYBLOWER | 10/10 | 4463 days | 1% |
| Driver Dan | 9/10 | 4646 days | 1% |
| Elise Robson | 6/10 | 4646 days | 1% |
| Ken Milligan | 9/10 | 4725 days | 1% |
| Michael Nolan | 8/10 | 4738 days | 1% |
| Lis Bon | 9/10 | 4797 days | 1% |
| Jason | 4/10 | 4815 days | 0% |
| Sandra and Thomas | 9/10 | 4816 days | 1% |
| Jackie and Brian | 7/10 | 4820 days | 1% |
| F Soppelsa | 7/10 | 4821 days | 1% |
| Rolf Zwahlen | 9/10 | 4835 days | 1% |
| Steve and Therese Dunne | 8/10 | 4840 days | 1% |
| phudgb | 7/10 | 4889 days | 1% |
| kramp1 | 6/10 | 5042 days | 1% |
| Green UK | 7/10 | 5084 days | 1% |
| Peter Adams | 8/10 | 5097 days | 1% |
| D Esson | 9/10 | 5097 days | 1% |
| Brasier | 9/10 | 5109 days | 1% |
| Bottoms | 7/10 | 5113 days | 1% |
| Cole | 9/10 | 5114 days | 1% |
| Orlando | 7/10 | 5115 days | 1% |
| Joschko | 8/10 | 5115 days | 1% |
| Astrid Boon | 8/10 | 5117 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 5126 days | 1% |
| Patricia Motzheim | 10/10 | 5131 days | 1% |
| Balonno | 5/10 | 5132 days | 1% |
| Katie K | 8/10 | 5141 days | 1% |
| Kai | 9/10 | 5200 days | 1% |
| Deirdre Hayes | 6/10 | 5200 days | 1% |
| Johanna Maria Brigitta | 8/10 | 5209 days | 1% |
| Edward Marhi | 9/10 | 5435 days | 1% |
| Weez18 | 7/10 | 5438 days | 1% |
| Jorren | 8/10 | 5447 days | 1% |
| Brian & Di | 7/10 | 5451 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5453 days | 1% |
| Wayne Forrow | 7/10 | 5459 days | 1% |
| Chris & Anne Pearson | 7/10 | 5463 days | 1% |
| Stephen Shearer | 9/10 | 5466 days | 1% |
| Anita Tonks | 5/10 | 5468 days | 1% |
| Victoria Purver | 8/10 | 5472 days | 1% |
| Mark | 8/10 | 5476 days | 1% |
| Horton Fawkes | 8/10 | 5488 days | 1% |
| Dan Aldridge | 9/10 | 5490 days | 1% |
| Jason Hernandez | 9/10 | 5490 days | 1% |
| Steve & Susan Allan | 5/10 | 5494 days | 1% |
| kristy | 8/10 | 5620 days | 1% |
| Jane and Dave | 8/10 | 5770 days | 1% |
| June | 6/10 | 5803 days | 1% |
| Tim Smith | 5/10 | 5825 days | 1% |
| A Libbis | 8/10 | 5826 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5835 days | 1% |
| Zareua Boree | 7/10 | 5837 days | 1% |
| Senel | 9/10 | 5841 days | 1% |
| Faurack | 9/10 | 5841 days | 1% |
| Helen B | 9/10 | 5844 days | 1% |
| Robert Trostle | 7/10 | 5847 days | 1% |
| Vincente Garrido | 8/10 | 5857 days | 1% |
| Mrs Russon | 8/10 | 5859 days | 1% |
| Petra Berrens | 8/10 | 5860 days | 1% |
| Marie Jack | 6/10 | 5861 days | 1% |
| Catherine Clavel | 8/10 | 5871 days | 1% |
| helennz | 9/10 | 5878 days | 1% |
| Greg Kennedy | 9/10 | 5881 days | 1% |
| Heino keyssler | 10/10 | 5882 days | 1% |
| Florian Knoepfel | 6/10 | 5882 days | 1% |
| stevnba | 9/10 | 5909 days | 1% |
| varenaee | 10/10 | 5909 days | 1% |
| Robbertsen | 7/10 | 5916 days | 1% |
| mdarras | 8/10 | 5928 days | 1% |
| Sabrina Bazin | 10/10 | 5932 days | 1% |
| Dermot Bryne | 8/10 | 5947 days | 1% |
| woozie3 | 7/10 | 6046 days | 1% |
| DustyLaptop | 10/10 | 6107 days | 1% |
| Wight | 9/10 | 6166 days | 1% |
| Russ C | 8/10 | 6168 days | 1% |
| scottl | 10/10 | 6168 days | 1% |
| Peter Jackie | 9/10 | 6171 days | 1% |
| LauraN | 7/10 | 6185 days | 1% |
| JolondaR | 7/10 | 6186 days | 1% |
| Benzedi | 8/10 | 6186 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 2 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 0 | -0.00% |
| 1 | -0.02% |
| 2 | -0.04% |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| … | … |
Balancing Adjustment
1.47% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.