Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
119 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 122 reviews. There are 119 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 119 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
13% |
| 9/10 | 30 |
|
25% |
| 8/10 | 28 |
|
24% |
| 7/10 | 23 |
|
19% |
| 6/10 | 12 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.07% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.07% and is based on 119 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 119 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.23%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brett | 10/10 | 92 days | 100% |
| Kay | 9/10 | 245 days | 96% |
| Sander & Eva | 2/10 | 336 days | 43% |
| Tracy | 10/10 | 642 days | 77% |
| Stefanie Dry | 10/10 | 642 days | 77% |
| Hannah White | 10/10 | 670 days | 75% |
| Tom&Rach | 7/10 | 701 days | 67% |
| Toni Brown | 10/10 | 854 days | 59% |
| Clive | 10/10 | 1431 days | 14% |
| Sheri | 10/10 | 1858 days | 5% |
| Tim | 4/10 | 2193 days | 3% |
| Margie | 7/10 | 2193 days | 4% |
| Samantha H. | 7/10 | 2193 days | 4% |
| Demi Thompson | 9/10 | 2223 days | 4% |
| Erin Ueffing | 6/10 | 2437 days | 3% |
| Shira LA | 6/10 | 2496 days | 3% |
| Nick Gifford | 8/10 | 2519 days | 4% |
| Paul and Paula | 8/10 | 2551 days | 4% |
| Tammy Schein | 8/10 | 2588 days | 3% |
| Gary Prescot | 9/10 | 2621 days | 3% |
| Lei Horton | 10/10 | 2689 days | 3% |
| Joanne Haslam | 8/10 | 2704 days | 3% |
| Grace White | 9/10 | 2789 days | 3% |
| Janet Pentelow | 5/10 | 2794 days | 2% |
| Peter Moore | 8/10 | 2933 days | 3% |
| Sheryl Hicks | 9/10 | 2949 days | 3% |
| Victoria Wells | 6/10 | 2982 days | 2% |
| Belinda Clarke | 9/10 | 3111 days | 2% |
| Kelly Hitchins | 9/10 | 3170 days | 2% |
| Michael Menrath | 2/10 | 3189 days | 1% |
| Jakob Kofoed | 8/10 | 3247 days | 2% |
| Brian Sandri | 6/10 | 3273 days | 2% |
| Lesa Price | 7/10 | 3348 days | 2% |
| George n Sue | 9/10 | 3415 days | 2% |
| Christian Fassler | 5/10 | 3571 days | 1% |
| Andrew Cruickshank | 10/10 | 3592 days | 2% |
| Judi Gilchrist | 6/10 | 3615 days | 1% |
| Kane F | 6/10 | 3715 days | 1% |
| Fabian Rodriguez | 7/10 | 3837 days | 1% |
| GARRYBLOWER | 10/10 | 4019 days | 1% |
| Driver Dan | 9/10 | 4202 days | 0% |
| Elise Robson | 6/10 | 4202 days | 0% |
| Ken Milligan | 9/10 | 4281 days | 0% |
| Michael Nolan | 8/10 | 4294 days | 0% |
| Lis Bon | 9/10 | 4353 days | 0% |
| Jason | 4/10 | 4371 days | 0% |
| Sandra and Thomas | 9/10 | 4372 days | 0% |
| Jackie and Brian | 7/10 | 4376 days | 0% |
| F Soppelsa | 7/10 | 4377 days | 0% |
| Rolf Zwahlen | 9/10 | 4391 days | 1% |
| Steve and Therese Dunne | 8/10 | 4396 days | 1% |
| phudgb | 7/10 | 4445 days | 1% |
| kramp1 | 6/10 | 4598 days | 1% |
| Green UK | 7/10 | 4640 days | 1% |
| Peter Adams | 8/10 | 4653 days | 1% |
| D Esson | 9/10 | 4653 days | 1% |
| Brasier | 9/10 | 4665 days | 1% |
| Bottoms | 7/10 | 4669 days | 1% |
| Cole | 9/10 | 4670 days | 1% |
| Orlando | 7/10 | 4671 days | 1% |
| Joschko | 8/10 | 4671 days | 1% |
| Astrid Boon | 8/10 | 4673 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 4682 days | 1% |
| Patricia Motzheim | 10/10 | 4687 days | 1% |
| Balonno | 5/10 | 4688 days | 1% |
| Katie K | 8/10 | 4697 days | 1% |
| Kai | 9/10 | 4756 days | 1% |
| Deirdre Hayes | 6/10 | 4756 days | 1% |
| Johanna Maria Brigitta | 8/10 | 4765 days | 1% |
| Edward Marhi | 9/10 | 4991 days | 1% |
| Weez18 | 7/10 | 4994 days | 1% |
| Jorren | 8/10 | 5003 days | 1% |
| Brian & Di | 7/10 | 5007 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5009 days | 1% |
| Wayne Forrow | 7/10 | 5015 days | 1% |
| Chris & Anne Pearson | 7/10 | 5019 days | 1% |
| Stephen Shearer | 9/10 | 5022 days | 1% |
| Anita Tonks | 5/10 | 5024 days | 1% |
| Victoria Purver | 8/10 | 5028 days | 1% |
| Mark | 8/10 | 5032 days | 1% |
| Horton Fawkes | 8/10 | 5044 days | 1% |
| Dan Aldridge | 9/10 | 5046 days | 1% |
| Jason Hernandez | 9/10 | 5046 days | 1% |
| Steve & Susan Allan | 5/10 | 5050 days | 1% |
| kristy | 8/10 | 5176 days | 1% |
| Jane and Dave | 8/10 | 5326 days | 1% |
| June | 6/10 | 5359 days | 1% |
| Tim Smith | 5/10 | 5381 days | 1% |
| A Libbis | 8/10 | 5382 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5391 days | 1% |
| Zareua Boree | 7/10 | 5393 days | 1% |
| Senel | 9/10 | 5397 days | 1% |
| Faurack | 9/10 | 5397 days | 1% |
| Helen B | 9/10 | 5400 days | 1% |
| Robert Trostle | 7/10 | 5403 days | 1% |
| Vincente Garrido | 8/10 | 5413 days | 1% |
| Mrs Russon | 8/10 | 5415 days | 1% |
| Petra Berrens | 8/10 | 5416 days | 1% |
| Marie Jack | 6/10 | 5417 days | 1% |
| Catherine Clavel | 8/10 | 5427 days | 1% |
| helennz | 9/10 | 5434 days | 1% |
| Greg Kennedy | 9/10 | 5437 days | 1% |
| Heino keyssler | 10/10 | 5438 days | 1% |
| Florian Knoepfel | 6/10 | 5438 days | 1% |
| stevnba | 9/10 | 5465 days | 1% |
| varenaee | 10/10 | 5465 days | 1% |
| Robbertsen | 7/10 | 5472 days | 1% |
| mdarras | 8/10 | 5484 days | 1% |
| Sabrina Bazin | 10/10 | 5488 days | 1% |
| Dermot Bryne | 8/10 | 5503 days | 1% |
| woozie3 | 7/10 | 5602 days | 1% |
| DustyLaptop | 10/10 | 5663 days | 1% |
| Wight | 9/10 | 5722 days | 1% |
| Russ C | 8/10 | 5724 days | 1% |
| scottl | 10/10 | 5724 days | 1% |
| Peter Jackie | 9/10 | 5727 days | 1% |
| LauraN | 7/10 | 5741 days | 1% |
| JolondaR | 7/10 | 5742 days | 1% |
| Benzedi | 8/10 | 5742 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.73% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 85 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 82 | -1.67% |
| 83 | -1.69% |
| 84 | -1.71% |
| 85 | -1.73% |
| 86 | -1.75% |
| 87 | -1.77% |
| 88 | -1.79% |
| … | … |
Balancing Adjustment
1.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.