Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
124 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 128 reviews. There are 124 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 124 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
15% |
| 9/10 | 32 |
|
26% |
| 8/10 | 28 |
|
23% |
| 7/10 | 23 |
|
19% |
| 6/10 | 13 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.47% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.47% and is based on 124 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 124 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.21%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kenneth Mudry | 6/10 | 79 days | 86% |
| Poul Erik Rasmussen | 10/10 | 79 days | 100% |
| Magnus Wallin | 9/10 | 79 days | 99% |
| Zsolt Csenger-Zalan | 9/10 | 110 days | 99% |
| Ch | 10/10 | 294 days | 95% |
| Brett | 10/10 | 597 days | 80% |
| Kay | 9/10 | 750 days | 67% |
| Sander & Eva | 2/10 | 841 days | 27% |
| Tracy | 10/10 | 1147 days | 31% |
| Stefanie Dry | 10/10 | 1147 days | 31% |
| Hannah White | 10/10 | 1175 days | 29% |
| Tom&Rach | 7/10 | 1206 days | 25% |
| Toni Brown | 10/10 | 1359 days | 17% |
| Clive | 10/10 | 1936 days | 5% |
| Sheri | 10/10 | 2363 days | 4% |
| Tim | 4/10 | 2698 days | 2% |
| Margie | 7/10 | 2698 days | 3% |
| Samantha H. | 7/10 | 2698 days | 3% |
| Demi Thompson | 9/10 | 2728 days | 3% |
| Erin Ueffing | 6/10 | 2942 days | 2% |
| Shira LA | 6/10 | 3001 days | 2% |
| Nick Gifford | 8/10 | 3024 days | 3% |
| Paul and Paula | 8/10 | 3056 days | 2% |
| Tammy Schein | 8/10 | 3092 days | 2% |
| Gary Prescot | 9/10 | 3126 days | 2% |
| Lei Horton | 10/10 | 3194 days | 2% |
| Joanne Haslam | 8/10 | 3209 days | 2% |
| Grace White | 9/10 | 3294 days | 2% |
| Janet Pentelow | 5/10 | 3299 days | 2% |
| Peter Moore | 8/10 | 3438 days | 2% |
| Sheryl Hicks | 9/10 | 3454 days | 2% |
| Victoria Wells | 6/10 | 3487 days | 1% |
| Belinda Clarke | 9/10 | 3616 days | 1% |
| Kelly Hitchins | 9/10 | 3675 days | 1% |
| Michael Menrath | 2/10 | 3694 days | 1% |
| Jakob Kofoed | 8/10 | 3752 days | 1% |
| Brian Sandri | 6/10 | 3778 days | 1% |
| Lesa Price | 7/10 | 3853 days | 1% |
| George n Sue | 9/10 | 3920 days | 1% |
| Christian Fassler | 5/10 | 4076 days | 0% |
| Andrew Cruickshank | 10/10 | 4096 days | 0% |
| Judi Gilchrist | 6/10 | 4120 days | 0% |
| Kane F | 6/10 | 4219 days | 0% |
| Fabian Rodriguez | 7/10 | 4342 days | 0% |
| GARRYBLOWER | 10/10 | 4524 days | 1% |
| Driver Dan | 9/10 | 4707 days | 1% |
| Elise Robson | 6/10 | 4707 days | 1% |
| Ken Milligan | 9/10 | 4786 days | 1% |
| Michael Nolan | 8/10 | 4799 days | 1% |
| Lis Bon | 9/10 | 4858 days | 1% |
| Jason | 4/10 | 4876 days | 1% |
| Sandra and Thomas | 9/10 | 4877 days | 1% |
| Jackie and Brian | 7/10 | 4881 days | 1% |
| F Soppelsa | 7/10 | 4882 days | 1% |
| Rolf Zwahlen | 9/10 | 4896 days | 1% |
| Steve and Therese Dunne | 8/10 | 4901 days | 1% |
| phudgb | 7/10 | 4950 days | 1% |
| kramp1 | 6/10 | 5103 days | 1% |
| Green UK | 7/10 | 5145 days | 1% |
| Peter Adams | 8/10 | 5158 days | 1% |
| D Esson | 9/10 | 5158 days | 1% |
| Brasier | 9/10 | 5170 days | 1% |
| Bottoms | 7/10 | 5174 days | 1% |
| Cole | 9/10 | 5175 days | 1% |
| Orlando | 7/10 | 5176 days | 1% |
| Joschko | 8/10 | 5176 days | 1% |
| Astrid Boon | 8/10 | 5178 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 5187 days | 1% |
| Patricia Motzheim | 10/10 | 5192 days | 1% |
| Balonno | 5/10 | 5193 days | 1% |
| Katie K | 8/10 | 5202 days | 1% |
| Kai | 9/10 | 5261 days | 1% |
| Deirdre Hayes | 6/10 | 5261 days | 1% |
| Johanna Maria Brigitta | 8/10 | 5270 days | 1% |
| Edward Marhi | 9/10 | 5496 days | 1% |
| Weez18 | 7/10 | 5499 days | 1% |
| Jorren | 8/10 | 5508 days | 1% |
| Brian & Di | 7/10 | 5512 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5514 days | 1% |
| Wayne Forrow | 7/10 | 5520 days | 1% |
| Chris & Anne Pearson | 7/10 | 5524 days | 1% |
| Stephen Shearer | 9/10 | 5527 days | 1% |
| Anita Tonks | 5/10 | 5529 days | 1% |
| Victoria Purver | 8/10 | 5533 days | 1% |
| Mark | 8/10 | 5537 days | 1% |
| Horton Fawkes | 8/10 | 5549 days | 1% |
| Dan Aldridge | 9/10 | 5551 days | 1% |
| Jason Hernandez | 9/10 | 5551 days | 1% |
| Steve & Susan Allan | 5/10 | 5555 days | 1% |
| kristy | 8/10 | 5681 days | 1% |
| Jane and Dave | 8/10 | 5831 days | 1% |
| June | 6/10 | 5864 days | 1% |
| Tim Smith | 5/10 | 5886 days | 1% |
| A Libbis | 8/10 | 5887 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5896 days | 1% |
| Zareua Boree | 7/10 | 5898 days | 1% |
| Senel | 9/10 | 5902 days | 1% |
| Faurack | 9/10 | 5902 days | 1% |
| Helen B | 9/10 | 5905 days | 1% |
| Robert Trostle | 7/10 | 5908 days | 1% |
| Vincente Garrido | 8/10 | 5918 days | 1% |
| Mrs Russon | 8/10 | 5920 days | 1% |
| Petra Berrens | 8/10 | 5921 days | 1% |
| Marie Jack | 6/10 | 5922 days | 1% |
| Catherine Clavel | 8/10 | 5932 days | 1% |
| helennz | 9/10 | 5939 days | 1% |
| Greg Kennedy | 9/10 | 5942 days | 1% |
| Heino keyssler | 10/10 | 5943 days | 1% |
| Florian Knoepfel | 6/10 | 5943 days | 1% |
| stevnba | 9/10 | 5970 days | 1% |
| varenaee | 10/10 | 5970 days | 1% |
| Robbertsen | 7/10 | 5977 days | 1% |
| mdarras | 8/10 | 5989 days | 1% |
| Sabrina Bazin | 10/10 | 5993 days | 1% |
| Dermot Bryne | 8/10 | 6008 days | 1% |
| woozie3 | 7/10 | 6107 days | 1% |
| DustyLaptop | 10/10 | 6168 days | 1% |
| Wight | 9/10 | 6227 days | 1% |
| Russ C | 8/10 | 6229 days | 1% |
| scottl | 10/10 | 6229 days | 1% |
| Peter Jackie | 9/10 | 6232 days | 1% |
| LauraN | 7/10 | 6246 days | 1% |
| JolondaR | 7/10 | 6247 days | 1% |
| Benzedi | 8/10 | 6247 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.03% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 70 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 62 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 59 | -0.98% |
| 60 | -1.00% |
| 61 | -1.02% |
| 62 | -1.03% |
| 63 | -1.05% |
| 64 | -1.07% |
| 65 | -1.08% |
| … | … |
Balancing Adjustment
1.60% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.