G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
120 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 124 reviews. There are 120 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 120 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
14% |
| 9/10 | 30 |
|
25% |
| 8/10 | 28 |
|
23% |
| 7/10 | 23 |
|
19% |
| 6/10 | 12 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.25% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.25% and is based on 120 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 120 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.21%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ch | 10/10 | 157 days | 100% |
| Brett | 10/10 | 460 days | 89% |
| Kay | 9/10 | 613 days | 79% |
| Sander & Eva | 2/10 | 704 days | 33% |
| Tracy | 10/10 | 1010 days | 43% |
| Stefanie Dry | 10/10 | 1010 days | 43% |
| Hannah White | 10/10 | 1038 days | 41% |
| Tom&Rach | 7/10 | 1069 days | 35% |
| Toni Brown | 10/10 | 1222 days | 26% |
| Clive | 10/10 | 1799 days | 5% |
| Sheri | 10/10 | 2226 days | 4% |
| Tim | 4/10 | 2561 days | 2% |
| Margie | 7/10 | 2561 days | 3% |
| Samantha H. | 7/10 | 2561 days | 3% |
| Demi Thompson | 9/10 | 2591 days | 3% |
| Erin Ueffing | 6/10 | 2805 days | 2% |
| Shira LA | 6/10 | 2864 days | 2% |
| Nick Gifford | 8/10 | 2887 days | 3% |
| Paul and Paula | 8/10 | 2919 days | 3% |
| Tammy Schein | 8/10 | 2956 days | 2% |
| Gary Prescot | 9/10 | 2989 days | 2% |
| Lei Horton | 10/10 | 3057 days | 2% |
| Joanne Haslam | 8/10 | 3072 days | 2% |
| Grace White | 9/10 | 3157 days | 2% |
| Janet Pentelow | 5/10 | 3162 days | 2% |
| Peter Moore | 8/10 | 3301 days | 2% |
| Sheryl Hicks | 9/10 | 3317 days | 2% |
| Victoria Wells | 6/10 | 3350 days | 1% |
| Belinda Clarke | 9/10 | 3479 days | 1% |
| Kelly Hitchins | 9/10 | 3538 days | 1% |
| Michael Menrath | 2/10 | 3557 days | 0% |
| Jakob Kofoed | 8/10 | 3615 days | 1% |
| Brian Sandri | 6/10 | 3641 days | 1% |
| Lesa Price | 7/10 | 3716 days | 1% |
| George n Sue | 9/10 | 3783 days | 1% |
| Christian Fassler | 5/10 | 3939 days | 0% |
| Andrew Cruickshank | 10/10 | 3960 days | 1% |
| Judi Gilchrist | 6/10 | 3983 days | 0% |
| Kane F | 6/10 | 4083 days | 0% |
| Fabian Rodriguez | 7/10 | 4205 days | 0% |
| GARRYBLOWER | 10/10 | 4387 days | 1% |
| Driver Dan | 9/10 | 4570 days | 1% |
| Elise Robson | 6/10 | 4570 days | 1% |
| Ken Milligan | 9/10 | 4649 days | 1% |
| Michael Nolan | 8/10 | 4662 days | 1% |
| Lis Bon | 9/10 | 4721 days | 1% |
| Jason | 4/10 | 4739 days | 0% |
| Sandra and Thomas | 9/10 | 4740 days | 1% |
| Jackie and Brian | 7/10 | 4744 days | 1% |
| F Soppelsa | 7/10 | 4745 days | 1% |
| Rolf Zwahlen | 9/10 | 4759 days | 1% |
| Steve and Therese Dunne | 8/10 | 4764 days | 1% |
| phudgb | 7/10 | 4813 days | 1% |
| kramp1 | 6/10 | 4966 days | 1% |
| Green UK | 7/10 | 5008 days | 1% |
| Peter Adams | 8/10 | 5021 days | 1% |
| D Esson | 9/10 | 5021 days | 1% |
| Brasier | 9/10 | 5033 days | 1% |
| Bottoms | 7/10 | 5037 days | 1% |
| Cole | 9/10 | 5038 days | 1% |
| Orlando | 7/10 | 5039 days | 1% |
| Joschko | 8/10 | 5039 days | 1% |
| Astrid Boon | 8/10 | 5041 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 5050 days | 1% |
| Patricia Motzheim | 10/10 | 5055 days | 1% |
| Balonno | 5/10 | 5056 days | 0% |
| Katie K | 8/10 | 5065 days | 1% |
| Kai | 9/10 | 5124 days | 1% |
| Deirdre Hayes | 6/10 | 5124 days | 1% |
| Johanna Maria Brigitta | 8/10 | 5133 days | 1% |
| Edward Marhi | 9/10 | 5359 days | 1% |
| Weez18 | 7/10 | 5362 days | 1% |
| Jorren | 8/10 | 5371 days | 1% |
| Brian & Di | 7/10 | 5375 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5377 days | 1% |
| Wayne Forrow | 7/10 | 5383 days | 1% |
| Chris & Anne Pearson | 7/10 | 5387 days | 1% |
| Stephen Shearer | 9/10 | 5390 days | 1% |
| Anita Tonks | 5/10 | 5392 days | 0% |
| Victoria Purver | 8/10 | 5396 days | 1% |
| Mark | 8/10 | 5400 days | 1% |
| Horton Fawkes | 8/10 | 5412 days | 1% |
| Dan Aldridge | 9/10 | 5414 days | 1% |
| Jason Hernandez | 9/10 | 5414 days | 1% |
| Steve & Susan Allan | 5/10 | 5418 days | 0% |
| kristy | 8/10 | 5544 days | 1% |
| Jane and Dave | 8/10 | 5694 days | 1% |
| June | 6/10 | 5727 days | 1% |
| Tim Smith | 5/10 | 5749 days | 0% |
| A Libbis | 8/10 | 5750 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5759 days | 1% |
| Zareua Boree | 7/10 | 5761 days | 1% |
| Senel | 9/10 | 5765 days | 1% |
| Faurack | 9/10 | 5765 days | 1% |
| Helen B | 9/10 | 5768 days | 1% |
| Robert Trostle | 7/10 | 5771 days | 1% |
| Vincente Garrido | 8/10 | 5781 days | 1% |
| Mrs Russon | 8/10 | 5783 days | 1% |
| Petra Berrens | 8/10 | 5784 days | 1% |
| Marie Jack | 6/10 | 5785 days | 1% |
| Catherine Clavel | 8/10 | 5795 days | 1% |
| helennz | 9/10 | 5802 days | 1% |
| Greg Kennedy | 9/10 | 5805 days | 1% |
| Heino keyssler | 10/10 | 5806 days | 1% |
| Florian Knoepfel | 6/10 | 5806 days | 1% |
| stevnba | 9/10 | 5833 days | 1% |
| varenaee | 10/10 | 5833 days | 1% |
| Robbertsen | 7/10 | 5840 days | 1% |
| mdarras | 8/10 | 5852 days | 1% |
| Sabrina Bazin | 10/10 | 5856 days | 1% |
| Dermot Bryne | 8/10 | 5871 days | 1% |
| woozie3 | 7/10 | 5970 days | 1% |
| DustyLaptop | 10/10 | 6031 days | 1% |
| Wight | 9/10 | 6090 days | 1% |
| Russ C | 8/10 | 6092 days | 1% |
| scottl | 10/10 | 6092 days | 1% |
| Peter Jackie | 9/10 | 6095 days | 1% |
| LauraN | 7/10 | 6109 days | 1% |
| JolondaR | 7/10 | 6110 days | 1% |
| Benzedi | 8/10 | 6110 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.10% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 152 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 149 | -3.03% |
| 150 | -3.06% |
| 151 | -3.08% |
| 152 | -3.10% |
| 153 | -3.12% |
| 154 | -3.14% |
| 155 | -3.16% |
| … | … |
Balancing Adjustment
1.80% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.