Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
120 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 124 reviews. There are 120 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 120 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
14% |
| 9/10 | 30 |
|
25% |
| 8/10 | 28 |
|
23% |
| 7/10 | 23 |
|
19% |
| 6/10 | 12 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.25% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.25% and is based on 120 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 120 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.20%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ch | 10/10 | 166 days | 100% |
| Brett | 10/10 | 469 days | 89% |
| Kay | 9/10 | 623 days | 78% |
| Sander & Eva | 2/10 | 714 days | 33% |
| Tracy | 10/10 | 1020 days | 42% |
| Stefanie Dry | 10/10 | 1020 days | 42% |
| Hannah White | 10/10 | 1048 days | 40% |
| Tom&Rach | 7/10 | 1079 days | 35% |
| Toni Brown | 10/10 | 1231 days | 25% |
| Clive | 10/10 | 1809 days | 5% |
| Sheri | 10/10 | 2236 days | 4% |
| Tim | 4/10 | 2571 days | 2% |
| Margie | 7/10 | 2571 days | 3% |
| Samantha H. | 7/10 | 2571 days | 3% |
| Demi Thompson | 9/10 | 2601 days | 3% |
| Erin Ueffing | 6/10 | 2815 days | 2% |
| Shira LA | 6/10 | 2874 days | 2% |
| Nick Gifford | 8/10 | 2897 days | 3% |
| Paul and Paula | 8/10 | 2929 days | 3% |
| Tammy Schein | 8/10 | 2965 days | 2% |
| Gary Prescot | 9/10 | 2999 days | 2% |
| Lei Horton | 10/10 | 3066 days | 2% |
| Joanne Haslam | 8/10 | 3081 days | 2% |
| Grace White | 9/10 | 3166 days | 2% |
| Janet Pentelow | 5/10 | 3171 days | 2% |
| Peter Moore | 8/10 | 3311 days | 2% |
| Sheryl Hicks | 9/10 | 3327 days | 2% |
| Victoria Wells | 6/10 | 3360 days | 1% |
| Belinda Clarke | 9/10 | 3488 days | 1% |
| Kelly Hitchins | 9/10 | 3548 days | 1% |
| Michael Menrath | 2/10 | 3567 days | 0% |
| Jakob Kofoed | 8/10 | 3625 days | 1% |
| Brian Sandri | 6/10 | 3651 days | 1% |
| Lesa Price | 7/10 | 3726 days | 1% |
| George n Sue | 9/10 | 3792 days | 1% |
| Christian Fassler | 5/10 | 3949 days | 0% |
| Andrew Cruickshank | 10/10 | 3969 days | 1% |
| Judi Gilchrist | 6/10 | 3993 days | 0% |
| Kane F | 6/10 | 4092 days | 0% |
| Fabian Rodriguez | 7/10 | 4214 days | 0% |
| GARRYBLOWER | 10/10 | 4397 days | 1% |
| Driver Dan | 9/10 | 4579 days | 1% |
| Elise Robson | 6/10 | 4579 days | 1% |
| Ken Milligan | 9/10 | 4659 days | 1% |
| Michael Nolan | 8/10 | 4672 days | 1% |
| Lis Bon | 9/10 | 4731 days | 1% |
| Jason | 4/10 | 4749 days | 0% |
| Sandra and Thomas | 9/10 | 4750 days | 1% |
| Jackie and Brian | 7/10 | 4754 days | 1% |
| F Soppelsa | 7/10 | 4755 days | 1% |
| Rolf Zwahlen | 9/10 | 4769 days | 1% |
| Steve and Therese Dunne | 8/10 | 4774 days | 1% |
| phudgb | 7/10 | 4823 days | 1% |
| kramp1 | 6/10 | 4975 days | 1% |
| Green UK | 7/10 | 5018 days | 1% |
| Peter Adams | 8/10 | 5031 days | 1% |
| D Esson | 9/10 | 5031 days | 1% |
| Brasier | 9/10 | 5043 days | 1% |
| Bottoms | 7/10 | 5047 days | 1% |
| Cole | 9/10 | 5048 days | 1% |
| Orlando | 7/10 | 5049 days | 1% |
| Joschko | 8/10 | 5049 days | 1% |
| Astrid Boon | 8/10 | 5051 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 5060 days | 1% |
| Patricia Motzheim | 10/10 | 5065 days | 1% |
| Balonno | 5/10 | 5066 days | 0% |
| Katie K | 8/10 | 5075 days | 1% |
| Kai | 9/10 | 5134 days | 1% |
| Deirdre Hayes | 6/10 | 5134 days | 1% |
| Johanna Maria Brigitta | 8/10 | 5143 days | 1% |
| Edward Marhi | 9/10 | 5368 days | 1% |
| Weez18 | 7/10 | 5372 days | 1% |
| Jorren | 8/10 | 5381 days | 1% |
| Brian & Di | 7/10 | 5385 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5387 days | 1% |
| Wayne Forrow | 7/10 | 5393 days | 1% |
| Chris & Anne Pearson | 7/10 | 5397 days | 1% |
| Stephen Shearer | 9/10 | 5400 days | 1% |
| Anita Tonks | 5/10 | 5402 days | 0% |
| Victoria Purver | 8/10 | 5406 days | 1% |
| Mark | 8/10 | 5410 days | 1% |
| Horton Fawkes | 8/10 | 5422 days | 1% |
| Dan Aldridge | 9/10 | 5424 days | 1% |
| Jason Hernandez | 9/10 | 5424 days | 1% |
| Steve & Susan Allan | 5/10 | 5428 days | 0% |
| kristy | 8/10 | 5554 days | 1% |
| Jane and Dave | 8/10 | 5703 days | 1% |
| June | 6/10 | 5737 days | 1% |
| Tim Smith | 5/10 | 5759 days | 0% |
| A Libbis | 8/10 | 5760 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5769 days | 1% |
| Zareua Boree | 7/10 | 5771 days | 1% |
| Senel | 9/10 | 5775 days | 1% |
| Faurack | 9/10 | 5775 days | 1% |
| Helen B | 9/10 | 5778 days | 1% |
| Robert Trostle | 7/10 | 5781 days | 1% |
| Vincente Garrido | 8/10 | 5791 days | 1% |
| Mrs Russon | 8/10 | 5793 days | 1% |
| Petra Berrens | 8/10 | 5794 days | 1% |
| Marie Jack | 6/10 | 5795 days | 1% |
| Catherine Clavel | 8/10 | 5805 days | 1% |
| helennz | 9/10 | 5812 days | 1% |
| Greg Kennedy | 9/10 | 5815 days | 1% |
| Heino keyssler | 10/10 | 5816 days | 1% |
| Florian Knoepfel | 6/10 | 5816 days | 1% |
| stevnba | 9/10 | 5843 days | 1% |
| varenaee | 10/10 | 5843 days | 1% |
| Robbertsen | 7/10 | 5850 days | 1% |
| mdarras | 8/10 | 5862 days | 1% |
| Sabrina Bazin | 10/10 | 5866 days | 1% |
| Dermot Bryne | 8/10 | 5881 days | 1% |
| woozie3 | 7/10 | 5979 days | 1% |
| DustyLaptop | 10/10 | 6040 days | 1% |
| Wight | 9/10 | 6100 days | 1% |
| Russ C | 8/10 | 6102 days | 1% |
| scottl | 10/10 | 6102 days | 1% |
| Peter Jackie | 9/10 | 6105 days | 1% |
| LauraN | 7/10 | 6119 days | 1% |
| JolondaR | 7/10 | 6120 days | 1% |
| Benzedi | 8/10 | 6120 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.27% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 161 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 158 | -3.21% |
| 159 | -3.23% |
| 160 | -3.25% |
| 161 | -3.27% |
| 162 | -3.29% |
| 163 | -3.31% |
| 164 | -3.33% |
| … | … |
Balancing Adjustment
1.83% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.