G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
120 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 124 reviews. There are 120 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 120 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
14% |
| 9/10 | 30 |
|
25% |
| 8/10 | 28 |
|
23% |
| 7/10 | 23 |
|
19% |
| 6/10 | 12 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.25% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.25% and is based on 120 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 120 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.18%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ch | 10/10 | 193 days | 100% |
| Brett | 10/10 | 496 days | 88% |
| Kay | 9/10 | 649 days | 77% |
| Sander & Eva | 2/10 | 740 days | 32% |
| Tracy | 10/10 | 1046 days | 40% |
| Stefanie Dry | 10/10 | 1046 days | 40% |
| Hannah White | 10/10 | 1074 days | 38% |
| Tom&Rach | 7/10 | 1105 days | 33% |
| Toni Brown | 10/10 | 1258 days | 24% |
| Clive | 10/10 | 1835 days | 5% |
| Sheri | 10/10 | 2262 days | 4% |
| Tim | 4/10 | 2597 days | 2% |
| Margie | 7/10 | 2597 days | 3% |
| Samantha H. | 7/10 | 2597 days | 3% |
| Demi Thompson | 9/10 | 2627 days | 3% |
| Erin Ueffing | 6/10 | 2841 days | 2% |
| Shira LA | 6/10 | 2900 days | 2% |
| Nick Gifford | 8/10 | 2923 days | 3% |
| Paul and Paula | 8/10 | 2955 days | 3% |
| Tammy Schein | 8/10 | 2992 days | 2% |
| Gary Prescot | 9/10 | 3025 days | 2% |
| Lei Horton | 10/10 | 3093 days | 2% |
| Joanne Haslam | 8/10 | 3108 days | 2% |
| Grace White | 9/10 | 3193 days | 2% |
| Janet Pentelow | 5/10 | 3198 days | 2% |
| Peter Moore | 8/10 | 3337 days | 2% |
| Sheryl Hicks | 9/10 | 3353 days | 2% |
| Victoria Wells | 6/10 | 3386 days | 1% |
| Belinda Clarke | 9/10 | 3515 days | 1% |
| Kelly Hitchins | 9/10 | 3574 days | 1% |
| Michael Menrath | 2/10 | 3593 days | 0% |
| Jakob Kofoed | 8/10 | 3651 days | 1% |
| Brian Sandri | 6/10 | 3677 days | 1% |
| Lesa Price | 7/10 | 3752 days | 1% |
| George n Sue | 9/10 | 3819 days | 1% |
| Christian Fassler | 5/10 | 3975 days | 0% |
| Andrew Cruickshank | 10/10 | 3996 days | 1% |
| Judi Gilchrist | 6/10 | 4019 days | 0% |
| Kane F | 6/10 | 4119 days | 0% |
| Fabian Rodriguez | 7/10 | 4241 days | 0% |
| GARRYBLOWER | 10/10 | 4423 days | 1% |
| Driver Dan | 9/10 | 4606 days | 1% |
| Elise Robson | 6/10 | 4606 days | 1% |
| Ken Milligan | 9/10 | 4685 days | 1% |
| Michael Nolan | 8/10 | 4698 days | 1% |
| Lis Bon | 9/10 | 4757 days | 1% |
| Jason | 4/10 | 4775 days | 0% |
| Sandra and Thomas | 9/10 | 4776 days | 1% |
| Jackie and Brian | 7/10 | 4780 days | 1% |
| F Soppelsa | 7/10 | 4781 days | 1% |
| Rolf Zwahlen | 9/10 | 4795 days | 1% |
| Steve and Therese Dunne | 8/10 | 4800 days | 1% |
| phudgb | 7/10 | 4849 days | 1% |
| kramp1 | 6/10 | 5002 days | 1% |
| Green UK | 7/10 | 5044 days | 1% |
| Peter Adams | 8/10 | 5057 days | 1% |
| D Esson | 9/10 | 5057 days | 1% |
| Brasier | 9/10 | 5069 days | 1% |
| Bottoms | 7/10 | 5073 days | 1% |
| Cole | 9/10 | 5074 days | 1% |
| Orlando | 7/10 | 5075 days | 1% |
| Joschko | 8/10 | 5075 days | 1% |
| Astrid Boon | 8/10 | 5077 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 5086 days | 1% |
| Patricia Motzheim | 10/10 | 5091 days | 1% |
| Balonno | 5/10 | 5092 days | 1% |
| Katie K | 8/10 | 5101 days | 1% |
| Kai | 9/10 | 5160 days | 1% |
| Deirdre Hayes | 6/10 | 5160 days | 1% |
| Johanna Maria Brigitta | 8/10 | 5169 days | 1% |
| Edward Marhi | 9/10 | 5395 days | 1% |
| Weez18 | 7/10 | 5398 days | 1% |
| Jorren | 8/10 | 5407 days | 1% |
| Brian & Di | 7/10 | 5411 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5413 days | 1% |
| Wayne Forrow | 7/10 | 5419 days | 1% |
| Chris & Anne Pearson | 7/10 | 5423 days | 1% |
| Stephen Shearer | 9/10 | 5426 days | 1% |
| Anita Tonks | 5/10 | 5428 days | 1% |
| Victoria Purver | 8/10 | 5432 days | 1% |
| Mark | 8/10 | 5436 days | 1% |
| Horton Fawkes | 8/10 | 5448 days | 1% |
| Dan Aldridge | 9/10 | 5450 days | 1% |
| Jason Hernandez | 9/10 | 5450 days | 1% |
| Steve & Susan Allan | 5/10 | 5454 days | 1% |
| kristy | 8/10 | 5580 days | 1% |
| Jane and Dave | 8/10 | 5730 days | 1% |
| June | 6/10 | 5763 days | 1% |
| Tim Smith | 5/10 | 5785 days | 1% |
| A Libbis | 8/10 | 5786 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5795 days | 1% |
| Zareua Boree | 7/10 | 5797 days | 1% |
| Senel | 9/10 | 5801 days | 1% |
| Faurack | 9/10 | 5801 days | 1% |
| Helen B | 9/10 | 5804 days | 1% |
| Robert Trostle | 7/10 | 5807 days | 1% |
| Vincente Garrido | 8/10 | 5817 days | 1% |
| Mrs Russon | 8/10 | 5819 days | 1% |
| Petra Berrens | 8/10 | 5820 days | 1% |
| Marie Jack | 6/10 | 5821 days | 1% |
| Catherine Clavel | 8/10 | 5831 days | 1% |
| helennz | 9/10 | 5838 days | 1% |
| Greg Kennedy | 9/10 | 5841 days | 1% |
| Heino keyssler | 10/10 | 5842 days | 1% |
| Florian Knoepfel | 6/10 | 5842 days | 1% |
| stevnba | 9/10 | 5869 days | 1% |
| varenaee | 10/10 | 5869 days | 1% |
| Robbertsen | 7/10 | 5876 days | 1% |
| mdarras | 8/10 | 5888 days | 1% |
| Sabrina Bazin | 10/10 | 5892 days | 1% |
| Dermot Bryne | 8/10 | 5907 days | 1% |
| woozie3 | 7/10 | 6006 days | 1% |
| DustyLaptop | 10/10 | 6067 days | 1% |
| Wight | 9/10 | 6126 days | 1% |
| Russ C | 8/10 | 6128 days | 1% |
| scottl | 10/10 | 6128 days | 1% |
| Peter Jackie | 9/10 | 6131 days | 1% |
| LauraN | 7/10 | 6145 days | 1% |
| JolondaR | 7/10 | 6146 days | 1% |
| Benzedi | 8/10 | 6146 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.81% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 188 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 185 | -3.75% |
| 186 | -3.77% |
| 187 | -3.79% |
| 188 | -3.81% |
| 189 | -3.83% |
| 190 | -3.85% |
| 191 | -3.87% |
| … | … |
Balancing Adjustment
1.95% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.