Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
124 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 128 reviews. There are 124 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 124 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
15% |
| 9/10 | 32 |
|
26% |
| 8/10 | 28 |
|
23% |
| 7/10 | 23 |
|
19% |
| 6/10 | 13 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.47% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.47% and is based on 124 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 124 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.16%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kenneth Mudry | 6/10 | 180 days | 86% |
| Poul Erik Rasmussen | 10/10 | 180 days | 100% |
| Magnus Wallin | 9/10 | 180 days | 99% |
| Zsolt Csenger-Zalan | 9/10 | 211 days | 98% |
| Ch | 10/10 | 395 days | 93% |
| Brett | 10/10 | 698 days | 74% |
| Kay | 9/10 | 851 days | 59% |
| Sander & Eva | 2/10 | 942 days | 23% |
| Tracy | 10/10 | 1248 days | 24% |
| Stefanie Dry | 10/10 | 1248 days | 24% |
| Hannah White | 10/10 | 1276 days | 23% |
| Tom&Rach | 7/10 | 1307 days | 19% |
| Toni Brown | 10/10 | 1460 days | 13% |
| Clive | 10/10 | 2037 days | 5% |
| Sheri | 10/10 | 2464 days | 4% |
| Tim | 4/10 | 2799 days | 2% |
| Margie | 7/10 | 2799 days | 3% |
| Samantha H. | 7/10 | 2799 days | 3% |
| Demi Thompson | 9/10 | 2829 days | 3% |
| Erin Ueffing | 6/10 | 3043 days | 2% |
| Shira LA | 6/10 | 3102 days | 2% |
| Nick Gifford | 8/10 | 3125 days | 2% |
| Paul and Paula | 8/10 | 3157 days | 2% |
| Tammy Schein | 8/10 | 3193 days | 2% |
| Gary Prescot | 9/10 | 3227 days | 2% |
| Lei Horton | 10/10 | 3295 days | 2% |
| Joanne Haslam | 8/10 | 3310 days | 2% |
| Grace White | 9/10 | 3395 days | 2% |
| Janet Pentelow | 5/10 | 3400 days | 1% |
| Peter Moore | 8/10 | 3539 days | 2% |
| Sheryl Hicks | 9/10 | 3555 days | 2% |
| Victoria Wells | 6/10 | 3588 days | 1% |
| Belinda Clarke | 9/10 | 3717 days | 1% |
| Kelly Hitchins | 9/10 | 3776 days | 1% |
| Michael Menrath | 2/10 | 3795 days | 0% |
| Jakob Kofoed | 8/10 | 3853 days | 1% |
| Brian Sandri | 6/10 | 3879 days | 1% |
| Lesa Price | 7/10 | 3954 days | 1% |
| George n Sue | 9/10 | 4021 days | 1% |
| Christian Fassler | 5/10 | 4177 days | 0% |
| Andrew Cruickshank | 10/10 | 4197 days | 0% |
| Judi Gilchrist | 6/10 | 4221 days | 0% |
| Kane F | 6/10 | 4320 days | 0% |
| Fabian Rodriguez | 7/10 | 4443 days | 1% |
| GARRYBLOWER | 10/10 | 4625 days | 1% |
| Driver Dan | 9/10 | 4808 days | 1% |
| Elise Robson | 6/10 | 4808 days | 1% |
| Ken Milligan | 9/10 | 4887 days | 1% |
| Michael Nolan | 8/10 | 4900 days | 1% |
| Lis Bon | 9/10 | 4959 days | 1% |
| Jason | 4/10 | 4977 days | 1% |
| Sandra and Thomas | 9/10 | 4978 days | 1% |
| Jackie and Brian | 7/10 | 4982 days | 1% |
| F Soppelsa | 7/10 | 4983 days | 1% |
| Rolf Zwahlen | 9/10 | 4997 days | 1% |
| Steve and Therese Dunne | 8/10 | 5002 days | 1% |
| phudgb | 7/10 | 5051 days | 1% |
| kramp1 | 6/10 | 5204 days | 1% |
| Green UK | 7/10 | 5246 days | 1% |
| Peter Adams | 8/10 | 5259 days | 1% |
| D Esson | 9/10 | 5259 days | 1% |
| Brasier | 9/10 | 5271 days | 1% |
| Bottoms | 7/10 | 5275 days | 1% |
| Cole | 9/10 | 5276 days | 1% |
| Orlando | 7/10 | 5277 days | 1% |
| Joschko | 8/10 | 5277 days | 1% |
| Astrid Boon | 8/10 | 5279 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 5288 days | 1% |
| Patricia Motzheim | 10/10 | 5293 days | 1% |
| Balonno | 5/10 | 5294 days | 1% |
| Katie K | 8/10 | 5303 days | 1% |
| Kai | 9/10 | 5362 days | 1% |
| Deirdre Hayes | 6/10 | 5362 days | 1% |
| Johanna Maria Brigitta | 8/10 | 5371 days | 1% |
| Edward Marhi | 9/10 | 5597 days | 1% |
| Weez18 | 7/10 | 5600 days | 1% |
| Jorren | 8/10 | 5609 days | 1% |
| Brian & Di | 7/10 | 5613 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5615 days | 1% |
| Wayne Forrow | 7/10 | 5621 days | 1% |
| Chris & Anne Pearson | 7/10 | 5625 days | 1% |
| Stephen Shearer | 9/10 | 5628 days | 1% |
| Anita Tonks | 5/10 | 5630 days | 1% |
| Victoria Purver | 8/10 | 5634 days | 1% |
| Mark | 8/10 | 5638 days | 1% |
| Horton Fawkes | 8/10 | 5650 days | 1% |
| Dan Aldridge | 9/10 | 5652 days | 1% |
| Jason Hernandez | 9/10 | 5652 days | 1% |
| Steve & Susan Allan | 5/10 | 5656 days | 1% |
| kristy | 8/10 | 5782 days | 1% |
| Jane and Dave | 8/10 | 5932 days | 1% |
| June | 6/10 | 5965 days | 1% |
| Tim Smith | 5/10 | 5987 days | 1% |
| A Libbis | 8/10 | 5988 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5997 days | 1% |
| Zareua Boree | 7/10 | 5999 days | 1% |
| Senel | 9/10 | 6003 days | 1% |
| Faurack | 9/10 | 6003 days | 1% |
| Helen B | 9/10 | 6006 days | 1% |
| Robert Trostle | 7/10 | 6009 days | 1% |
| Vincente Garrido | 8/10 | 6019 days | 1% |
| Mrs Russon | 8/10 | 6021 days | 1% |
| Petra Berrens | 8/10 | 6022 days | 1% |
| Marie Jack | 6/10 | 6023 days | 1% |
| Catherine Clavel | 8/10 | 6033 days | 1% |
| helennz | 9/10 | 6040 days | 1% |
| Greg Kennedy | 9/10 | 6043 days | 1% |
| Heino keyssler | 10/10 | 6044 days | 1% |
| Florian Knoepfel | 6/10 | 6044 days | 1% |
| stevnba | 9/10 | 6071 days | 1% |
| varenaee | 10/10 | 6071 days | 1% |
| Robbertsen | 7/10 | 6078 days | 1% |
| mdarras | 8/10 | 6090 days | 1% |
| Sabrina Bazin | 10/10 | 6094 days | 1% |
| Dermot Bryne | 8/10 | 6109 days | 1% |
| woozie3 | 7/10 | 6208 days | 1% |
| DustyLaptop | 10/10 | 6269 days | 1% |
| Wight | 9/10 | 6328 days | 1% |
| Russ C | 8/10 | 6330 days | 1% |
| scottl | 10/10 | 6330 days | 1% |
| Peter Jackie | 9/10 | 6333 days | 1% |
| LauraN | 7/10 | 6347 days | 1% |
| JolondaR | 7/10 | 6348 days | 1% |
| Benzedi | 8/10 | 6348 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.71% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 123 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 163 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 160 | -1.68% |
| 161 | -1.69% |
| 162 | -1.70% |
| 163 | -1.71% |
| 164 | -1.72% |
| 165 | -1.73% |
| 166 | -1.74% |
| … | … |
Balancing Adjustment
1.73% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.