Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
119 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 123 reviews. There are 119 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 119 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
13% |
| 9/10 | 30 |
|
25% |
| 8/10 | 28 |
|
24% |
| 7/10 | 23 |
|
19% |
| 6/10 | 12 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.07% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.07% and is based on 119 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 119 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.77%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brett | 10/10 | 230 days | 100% |
| Kay | 9/10 | 383 days | 94% |
| Sander & Eva | 2/10 | 474 days | 41% |
| Tracy | 10/10 | 780 days | 67% |
| Stefanie Dry | 10/10 | 780 days | 67% |
| Hannah White | 10/10 | 808 days | 65% |
| Tom&Rach | 7/10 | 839 days | 57% |
| Toni Brown | 10/10 | 992 days | 46% |
| Clive | 10/10 | 1569 days | 9% |
| Sheri | 10/10 | 1996 days | 5% |
| Tim | 4/10 | 2331 days | 3% |
| Margie | 7/10 | 2331 days | 4% |
| Samantha H. | 7/10 | 2331 days | 4% |
| Demi Thompson | 9/10 | 2361 days | 4% |
| Erin Ueffing | 6/10 | 2575 days | 3% |
| Shira LA | 6/10 | 2634 days | 3% |
| Nick Gifford | 8/10 | 2657 days | 3% |
| Paul and Paula | 8/10 | 2689 days | 3% |
| Tammy Schein | 8/10 | 2726 days | 3% |
| Gary Prescot | 9/10 | 2759 days | 3% |
| Lei Horton | 10/10 | 2827 days | 3% |
| Joanne Haslam | 8/10 | 2842 days | 3% |
| Grace White | 9/10 | 2927 days | 3% |
| Janet Pentelow | 5/10 | 2932 days | 2% |
| Peter Moore | 8/10 | 3071 days | 3% |
| Sheryl Hicks | 9/10 | 3087 days | 3% |
| Victoria Wells | 6/10 | 3120 days | 2% |
| Belinda Clarke | 9/10 | 3249 days | 2% |
| Kelly Hitchins | 9/10 | 3308 days | 2% |
| Michael Menrath | 2/10 | 3327 days | 1% |
| Jakob Kofoed | 8/10 | 3385 days | 2% |
| Brian Sandri | 6/10 | 3411 days | 2% |
| Lesa Price | 7/10 | 3486 days | 2% |
| George n Sue | 9/10 | 3553 days | 2% |
| Christian Fassler | 5/10 | 3709 days | 1% |
| Andrew Cruickshank | 10/10 | 3730 days | 1% |
| Judi Gilchrist | 6/10 | 3753 days | 1% |
| Kane F | 6/10 | 3853 days | 1% |
| Fabian Rodriguez | 7/10 | 3975 days | 1% |
| GARRYBLOWER | 10/10 | 4157 days | 0% |
| Driver Dan | 9/10 | 4340 days | 0% |
| Elise Robson | 6/10 | 4340 days | 0% |
| Ken Milligan | 9/10 | 4419 days | 1% |
| Michael Nolan | 8/10 | 4432 days | 1% |
| Lis Bon | 9/10 | 4491 days | 1% |
| Jason | 4/10 | 4509 days | 1% |
| Sandra and Thomas | 9/10 | 4510 days | 1% |
| Jackie and Brian | 7/10 | 4514 days | 1% |
| F Soppelsa | 7/10 | 4515 days | 1% |
| Rolf Zwahlen | 9/10 | 4529 days | 1% |
| Steve and Therese Dunne | 8/10 | 4534 days | 1% |
| phudgb | 7/10 | 4583 days | 1% |
| kramp1 | 6/10 | 4736 days | 1% |
| Green UK | 7/10 | 4778 days | 1% |
| Peter Adams | 8/10 | 4791 days | 1% |
| D Esson | 9/10 | 4791 days | 1% |
| Brasier | 9/10 | 4803 days | 1% |
| Bottoms | 7/10 | 4807 days | 1% |
| Cole | 9/10 | 4808 days | 1% |
| Orlando | 7/10 | 4809 days | 1% |
| Joschko | 8/10 | 4809 days | 1% |
| Astrid Boon | 8/10 | 4811 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 4820 days | 1% |
| Patricia Motzheim | 10/10 | 4825 days | 1% |
| Balonno | 5/10 | 4826 days | 1% |
| Katie K | 8/10 | 4835 days | 1% |
| Kai | 9/10 | 4894 days | 1% |
| Deirdre Hayes | 6/10 | 4894 days | 1% |
| Johanna Maria Brigitta | 8/10 | 4903 days | 1% |
| Edward Marhi | 9/10 | 5129 days | 1% |
| Weez18 | 7/10 | 5132 days | 1% |
| Jorren | 8/10 | 5141 days | 1% |
| Brian & Di | 7/10 | 5145 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5147 days | 1% |
| Wayne Forrow | 7/10 | 5153 days | 1% |
| Chris & Anne Pearson | 7/10 | 5157 days | 1% |
| Stephen Shearer | 9/10 | 5160 days | 1% |
| Anita Tonks | 5/10 | 5162 days | 1% |
| Victoria Purver | 8/10 | 5166 days | 1% |
| Mark | 8/10 | 5170 days | 1% |
| Horton Fawkes | 8/10 | 5182 days | 1% |
| Dan Aldridge | 9/10 | 5184 days | 1% |
| Jason Hernandez | 9/10 | 5184 days | 1% |
| Steve & Susan Allan | 5/10 | 5188 days | 1% |
| kristy | 8/10 | 5314 days | 1% |
| Jane and Dave | 8/10 | 5464 days | 1% |
| June | 6/10 | 5497 days | 1% |
| Tim Smith | 5/10 | 5519 days | 1% |
| A Libbis | 8/10 | 5520 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5529 days | 1% |
| Zareua Boree | 7/10 | 5531 days | 1% |
| Senel | 9/10 | 5535 days | 1% |
| Faurack | 9/10 | 5535 days | 1% |
| Helen B | 9/10 | 5538 days | 1% |
| Robert Trostle | 7/10 | 5541 days | 1% |
| Vincente Garrido | 8/10 | 5551 days | 1% |
| Mrs Russon | 8/10 | 5553 days | 1% |
| Petra Berrens | 8/10 | 5554 days | 1% |
| Marie Jack | 6/10 | 5555 days | 1% |
| Catherine Clavel | 8/10 | 5565 days | 1% |
| helennz | 9/10 | 5572 days | 1% |
| Greg Kennedy | 9/10 | 5575 days | 1% |
| Heino keyssler | 10/10 | 5576 days | 1% |
| Florian Knoepfel | 6/10 | 5576 days | 1% |
| stevnba | 9/10 | 5603 days | 1% |
| varenaee | 10/10 | 5603 days | 1% |
| Robbertsen | 7/10 | 5610 days | 1% |
| mdarras | 8/10 | 5622 days | 1% |
| Sabrina Bazin | 10/10 | 5626 days | 1% |
| Dermot Bryne | 8/10 | 5641 days | 1% |
| woozie3 | 7/10 | 5740 days | 1% |
| DustyLaptop | 10/10 | 5801 days | 1% |
| Wight | 9/10 | 5860 days | 1% |
| Russ C | 8/10 | 5862 days | 1% |
| scottl | 10/10 | 5862 days | 1% |
| Peter Jackie | 9/10 | 5865 days | 1% |
| LauraN | 7/10 | 5879 days | 1% |
| JolondaR | 7/10 | 5880 days | 1% |
| Benzedi | 8/10 | 5880 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.38% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 68 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.33% |
| 198 | -3.35% |
| 199 | -3.36% |
| 200 | -3.38% |
| 201 | -3.40% |
| 202 | -3.41% |
| 203 | -3.43% |
| … | … |
Balancing Adjustment
2.16% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.