Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
124 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 128 reviews. There are 124 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 124 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
15% |
| 9/10 | 32 |
|
26% |
| 8/10 | 28 |
|
23% |
| 7/10 | 23 |
|
19% |
| 6/10 | 13 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.47% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.47% and is based on 124 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 124 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.09%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kenneth Mudry | 6/10 | 280 days | 86% |
| Poul Erik Rasmussen | 10/10 | 280 days | 100% |
| Magnus Wallin | 9/10 | 280 days | 99% |
| Zsolt Csenger-Zalan | 9/10 | 311 days | 98% |
| Ch | 10/10 | 495 days | 90% |
| Brett | 10/10 | 798 days | 67% |
| Kay | 9/10 | 951 days | 50% |
| Sander & Eva | 2/10 | 1042 days | 19% |
| Tracy | 10/10 | 1348 days | 19% |
| Stefanie Dry | 10/10 | 1348 days | 19% |
| Hannah White | 10/10 | 1376 days | 17% |
| Tom&Rach | 7/10 | 1407 days | 14% |
| Toni Brown | 10/10 | 1560 days | 9% |
| Clive | 10/10 | 2137 days | 4% |
| Sheri | 10/10 | 2564 days | 4% |
| Tim | 4/10 | 2899 days | 2% |
| Margie | 7/10 | 2899 days | 3% |
| Samantha H. | 7/10 | 2899 days | 3% |
| Demi Thompson | 9/10 | 2929 days | 3% |
| Erin Ueffing | 6/10 | 3143 days | 2% |
| Shira LA | 6/10 | 3202 days | 2% |
| Nick Gifford | 8/10 | 3225 days | 2% |
| Paul and Paula | 8/10 | 3257 days | 2% |
| Tammy Schein | 8/10 | 3294 days | 2% |
| Gary Prescot | 9/10 | 3327 days | 2% |
| Lei Horton | 10/10 | 3395 days | 2% |
| Joanne Haslam | 8/10 | 3410 days | 2% |
| Grace White | 9/10 | 3495 days | 2% |
| Janet Pentelow | 5/10 | 3500 days | 1% |
| Peter Moore | 8/10 | 3639 days | 1% |
| Sheryl Hicks | 9/10 | 3655 days | 1% |
| Victoria Wells | 6/10 | 3688 days | 1% |
| Belinda Clarke | 9/10 | 3817 days | 1% |
| Kelly Hitchins | 9/10 | 3876 days | 1% |
| Michael Menrath | 2/10 | 3895 days | 0% |
| Jakob Kofoed | 8/10 | 3953 days | 1% |
| Brian Sandri | 6/10 | 3979 days | 1% |
| Lesa Price | 7/10 | 4054 days | 1% |
| George n Sue | 9/10 | 4121 days | 0% |
| Christian Fassler | 5/10 | 4277 days | 0% |
| Andrew Cruickshank | 10/10 | 4298 days | 0% |
| Judi Gilchrist | 6/10 | 4321 days | 0% |
| Kane F | 6/10 | 4421 days | 1% |
| Fabian Rodriguez | 7/10 | 4543 days | 1% |
| GARRYBLOWER | 10/10 | 4725 days | 1% |
| Driver Dan | 9/10 | 4908 days | 1% |
| Elise Robson | 6/10 | 4908 days | 1% |
| Ken Milligan | 9/10 | 4987 days | 1% |
| Michael Nolan | 8/10 | 5000 days | 1% |
| Lis Bon | 9/10 | 5059 days | 1% |
| Jason | 4/10 | 5077 days | 1% |
| Sandra and Thomas | 9/10 | 5078 days | 1% |
| Jackie and Brian | 7/10 | 5082 days | 1% |
| F Soppelsa | 7/10 | 5083 days | 1% |
| Rolf Zwahlen | 9/10 | 5097 days | 1% |
| Steve and Therese Dunne | 8/10 | 5102 days | 1% |
| phudgb | 7/10 | 5151 days | 1% |
| kramp1 | 6/10 | 5304 days | 1% |
| Green UK | 7/10 | 5346 days | 1% |
| Peter Adams | 8/10 | 5359 days | 1% |
| D Esson | 9/10 | 5359 days | 1% |
| Brasier | 9/10 | 5371 days | 1% |
| Bottoms | 7/10 | 5375 days | 1% |
| Cole | 9/10 | 5376 days | 1% |
| Orlando | 7/10 | 5377 days | 1% |
| Joschko | 8/10 | 5377 days | 1% |
| Astrid Boon | 8/10 | 5379 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 5388 days | 1% |
| Patricia Motzheim | 10/10 | 5393 days | 1% |
| Balonno | 5/10 | 5394 days | 1% |
| Katie K | 8/10 | 5403 days | 1% |
| Kai | 9/10 | 5462 days | 1% |
| Deirdre Hayes | 6/10 | 5462 days | 1% |
| Johanna Maria Brigitta | 8/10 | 5471 days | 1% |
| Edward Marhi | 9/10 | 5697 days | 1% |
| Weez18 | 7/10 | 5700 days | 1% |
| Jorren | 8/10 | 5709 days | 1% |
| Brian & Di | 7/10 | 5713 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5715 days | 1% |
| Wayne Forrow | 7/10 | 5721 days | 1% |
| Chris & Anne Pearson | 7/10 | 5725 days | 1% |
| Stephen Shearer | 9/10 | 5728 days | 1% |
| Anita Tonks | 5/10 | 5730 days | 1% |
| Victoria Purver | 8/10 | 5734 days | 1% |
| Mark | 8/10 | 5738 days | 1% |
| Horton Fawkes | 8/10 | 5750 days | 1% |
| Dan Aldridge | 9/10 | 5752 days | 1% |
| Jason Hernandez | 9/10 | 5752 days | 1% |
| Steve & Susan Allan | 5/10 | 5756 days | 1% |
| kristy | 8/10 | 5882 days | 1% |
| Jane and Dave | 8/10 | 6032 days | 1% |
| June | 6/10 | 6065 days | 1% |
| Tim Smith | 5/10 | 6087 days | 1% |
| A Libbis | 8/10 | 6088 days | 1% |
| Tanya Fitzgibbon | 7/10 | 6097 days | 1% |
| Zareua Boree | 7/10 | 6099 days | 1% |
| Senel | 9/10 | 6103 days | 1% |
| Faurack | 9/10 | 6103 days | 1% |
| Helen B | 9/10 | 6106 days | 1% |
| Robert Trostle | 7/10 | 6109 days | 1% |
| Vincente Garrido | 8/10 | 6119 days | 1% |
| Mrs Russon | 8/10 | 6121 days | 1% |
| Petra Berrens | 8/10 | 6122 days | 1% |
| Marie Jack | 6/10 | 6123 days | 1% |
| Catherine Clavel | 8/10 | 6133 days | 1% |
| helennz | 9/10 | 6140 days | 1% |
| Greg Kennedy | 9/10 | 6143 days | 1% |
| Heino keyssler | 10/10 | 6144 days | 1% |
| Florian Knoepfel | 6/10 | 6144 days | 1% |
| stevnba | 9/10 | 6171 days | 1% |
| varenaee | 10/10 | 6171 days | 1% |
| Robbertsen | 7/10 | 6178 days | 1% |
| mdarras | 8/10 | 6190 days | 1% |
| Sabrina Bazin | 10/10 | 6194 days | 1% |
| Dermot Bryne | 8/10 | 6209 days | 1% |
| woozie3 | 7/10 | 6308 days | 1% |
| DustyLaptop | 10/10 | 6369 days | 1% |
| Wight | 9/10 | 6428 days | 1% |
| Russ C | 8/10 | 6430 days | 1% |
| scottl | 10/10 | 6430 days | 1% |
| Peter Jackie | 9/10 | 6433 days | 1% |
| LauraN | 7/10 | 6447 days | 1% |
| JolondaR | 7/10 | 6448 days | 1% |
| Benzedi | 8/10 | 6448 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.94% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 47 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.88% |
| 198 | -3.90% |
| 199 | -3.92% |
| 200 | -3.94% |
| 201 | -3.96% |
| 202 | -3.98% |
| 203 | -4.00% |
| … | … |
Balancing Adjustment
2.21% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.