Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs TOP 10 Holiday Park
Valid Reviews
120 Valid Reviews
The Hanmer Springs TOP 10 Holiday Park experience has a total of 124 reviews. There are 120 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 120 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
14% |
| 9/10 | 30 |
|
25% |
| 8/10 | 28 |
|
23% |
| 7/10 | 23 |
|
19% |
| 6/10 | 12 |
|
10% |
| 5/10 | 6 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
2% |
| 1/10 | 0 |
|
0% |
78.25% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park valid reviews is 78.25% and is based on 120 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
68 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 120 valid reviews, the experience has 68 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 68 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
7% |
| 9/10 | 20 |
|
29% |
| 8/10 | 19 |
|
28% |
| 7/10 | 15 |
|
22% |
| 6/10 | 5 |
|
7% |
| 5/10 | 3 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.82% Average
The raw data average (mean) for all the Hanmer Springs TOP 10 Holiday Park face-to-face reviews is 78.82% and is based on 68 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.20%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ch | 10/10 | 171 days | 100% |
| Brett | 10/10 | 474 days | 89% |
| Kay | 9/10 | 627 days | 78% |
| Sander & Eva | 2/10 | 718 days | 32% |
| Tracy | 10/10 | 1024 days | 42% |
| Stefanie Dry | 10/10 | 1024 days | 42% |
| Hannah White | 10/10 | 1052 days | 40% |
| Tom&Rach | 7/10 | 1083 days | 34% |
| Toni Brown | 10/10 | 1236 days | 25% |
| Clive | 10/10 | 1813 days | 5% |
| Sheri | 10/10 | 2240 days | 4% |
| Tim | 4/10 | 2575 days | 2% |
| Margie | 7/10 | 2575 days | 3% |
| Samantha H. | 7/10 | 2575 days | 3% |
| Demi Thompson | 9/10 | 2605 days | 3% |
| Erin Ueffing | 6/10 | 2819 days | 2% |
| Shira LA | 6/10 | 2878 days | 2% |
| Nick Gifford | 8/10 | 2901 days | 3% |
| Paul and Paula | 8/10 | 2933 days | 3% |
| Tammy Schein | 8/10 | 2970 days | 2% |
| Gary Prescot | 9/10 | 3003 days | 2% |
| Lei Horton | 10/10 | 3071 days | 2% |
| Joanne Haslam | 8/10 | 3086 days | 2% |
| Grace White | 9/10 | 3171 days | 2% |
| Janet Pentelow | 5/10 | 3176 days | 2% |
| Peter Moore | 8/10 | 3315 days | 2% |
| Sheryl Hicks | 9/10 | 3331 days | 2% |
| Victoria Wells | 6/10 | 3364 days | 1% |
| Belinda Clarke | 9/10 | 3493 days | 1% |
| Kelly Hitchins | 9/10 | 3552 days | 1% |
| Michael Menrath | 2/10 | 3571 days | 0% |
| Jakob Kofoed | 8/10 | 3629 days | 1% |
| Brian Sandri | 6/10 | 3655 days | 1% |
| Lesa Price | 7/10 | 3730 days | 1% |
| George n Sue | 9/10 | 3797 days | 1% |
| Christian Fassler | 5/10 | 3953 days | 0% |
| Andrew Cruickshank | 10/10 | 3974 days | 1% |
| Judi Gilchrist | 6/10 | 3997 days | 0% |
| Kane F | 6/10 | 4097 days | 0% |
| Fabian Rodriguez | 7/10 | 4219 days | 0% |
| GARRYBLOWER | 10/10 | 4401 days | 1% |
| Driver Dan | 9/10 | 4584 days | 1% |
| Elise Robson | 6/10 | 4584 days | 1% |
| Ken Milligan | 9/10 | 4663 days | 1% |
| Michael Nolan | 8/10 | 4676 days | 1% |
| Lis Bon | 9/10 | 4735 days | 1% |
| Jason | 4/10 | 4753 days | 0% |
| Sandra and Thomas | 9/10 | 4754 days | 1% |
| Jackie and Brian | 7/10 | 4758 days | 1% |
| F Soppelsa | 7/10 | 4759 days | 1% |
| Rolf Zwahlen | 9/10 | 4773 days | 1% |
| Steve and Therese Dunne | 8/10 | 4778 days | 1% |
| phudgb | 7/10 | 4827 days | 1% |
| kramp1 | 6/10 | 4980 days | 1% |
| Green UK | 7/10 | 5022 days | 1% |
| Peter Adams | 8/10 | 5035 days | 1% |
| D Esson | 9/10 | 5035 days | 1% |
| Brasier | 9/10 | 5047 days | 1% |
| Bottoms | 7/10 | 5051 days | 1% |
| Cole | 9/10 | 5052 days | 1% |
| Orlando | 7/10 | 5053 days | 1% |
| Joschko | 8/10 | 5053 days | 1% |
| Astrid Boon | 8/10 | 5055 days | 1% |
| Andy & Lynnie Nevin | 7/10 | 5064 days | 1% |
| Patricia Motzheim | 10/10 | 5069 days | 1% |
| Balonno | 5/10 | 5070 days | 0% |
| Katie K | 8/10 | 5079 days | 1% |
| Kai | 9/10 | 5138 days | 1% |
| Deirdre Hayes | 6/10 | 5138 days | 1% |
| Johanna Maria Brigitta | 8/10 | 5147 days | 1% |
| Edward Marhi | 9/10 | 5373 days | 1% |
| Weez18 | 7/10 | 5376 days | 1% |
| Jorren | 8/10 | 5385 days | 1% |
| Brian & Di | 7/10 | 5389 days | 1% |
| Gronewold Harm-Dierchs | 9/10 | 5391 days | 1% |
| Wayne Forrow | 7/10 | 5397 days | 1% |
| Chris & Anne Pearson | 7/10 | 5401 days | 1% |
| Stephen Shearer | 9/10 | 5404 days | 1% |
| Anita Tonks | 5/10 | 5406 days | 0% |
| Victoria Purver | 8/10 | 5410 days | 1% |
| Mark | 8/10 | 5414 days | 1% |
| Horton Fawkes | 8/10 | 5426 days | 1% |
| Dan Aldridge | 9/10 | 5428 days | 1% |
| Jason Hernandez | 9/10 | 5428 days | 1% |
| Steve & Susan Allan | 5/10 | 5432 days | 0% |
| kristy | 8/10 | 5558 days | 1% |
| Jane and Dave | 8/10 | 5708 days | 1% |
| June | 6/10 | 5741 days | 1% |
| Tim Smith | 5/10 | 5763 days | 0% |
| A Libbis | 8/10 | 5764 days | 1% |
| Tanya Fitzgibbon | 7/10 | 5773 days | 1% |
| Zareua Boree | 7/10 | 5775 days | 1% |
| Senel | 9/10 | 5779 days | 1% |
| Faurack | 9/10 | 5779 days | 1% |
| Helen B | 9/10 | 5782 days | 1% |
| Robert Trostle | 7/10 | 5785 days | 1% |
| Vincente Garrido | 8/10 | 5795 days | 1% |
| Mrs Russon | 8/10 | 5797 days | 1% |
| Petra Berrens | 8/10 | 5798 days | 1% |
| Marie Jack | 6/10 | 5799 days | 1% |
| Catherine Clavel | 8/10 | 5809 days | 1% |
| helennz | 9/10 | 5816 days | 1% |
| Greg Kennedy | 9/10 | 5819 days | 1% |
| Heino keyssler | 10/10 | 5820 days | 1% |
| Florian Knoepfel | 6/10 | 5820 days | 1% |
| stevnba | 9/10 | 5847 days | 1% |
| varenaee | 10/10 | 5847 days | 1% |
| Robbertsen | 7/10 | 5854 days | 1% |
| mdarras | 8/10 | 5866 days | 1% |
| Sabrina Bazin | 10/10 | 5870 days | 1% |
| Dermot Bryne | 8/10 | 5885 days | 1% |
| woozie3 | 7/10 | 5984 days | 1% |
| DustyLaptop | 10/10 | 6045 days | 1% |
| Wight | 9/10 | 6104 days | 1% |
| Russ C | 8/10 | 6106 days | 1% |
| scottl | 10/10 | 6106 days | 1% |
| Peter Jackie | 9/10 | 6109 days | 1% |
| LauraN | 7/10 | 6123 days | 1% |
| JolondaR | 7/10 | 6124 days | 1% |
| Benzedi | 8/10 | 6124 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.36% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hanmer Springs TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs TOP 10 Holiday Park experience has been adjusted for 166 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 163 | -3.30% |
| 164 | -3.32% |
| 165 | -3.34% |
| 166 | -3.36% |
| 167 | -3.38% |
| 168 | -3.40% |
| 169 | -3.42% |
| … | … |
Balancing Adjustment
1.85% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.