Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Alpine Pacific Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Alpine Pacific Holiday Park
Valid Reviews
134 Valid Reviews
The Alpine Pacific Holiday Park experience has a total of 137 reviews. There are 134 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 37 |
|
28% |
| 9/10 | 44 |
|
33% |
| 8/10 | 25 |
|
19% |
| 7/10 | 9 |
|
7% |
| 6/10 | 6 |
|
4% |
| 5/10 | 4 |
|
3% |
| 4/10 | 1 |
|
1% |
| 3/10 | 6 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
82.84% Average
The raw data average (mean) for all the Alpine Pacific Holiday Park valid reviews is 82.84% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 11 |
|
24% |
| 9/10 | 15 |
|
33% |
| 8/10 | 10 |
|
22% |
| 7/10 | 3 |
|
7% |
| 6/10 | 1 |
|
2% |
| 5/10 | 2 |
|
4% |
| 4/10 | 1 |
|
2% |
| 3/10 | 2 |
|
4% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.67% Average
The raw data average (mean) for all the Alpine Pacific Holiday Park face-to-face reviews is 82.67% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.70%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carol Seah | 6/10 | 100 days | 86% |
| Stephanie Hunt | 10/10 | 131 days | 100% |
| Robert Mallett | 10/10 | 131 days | 100% |
| Jayne Wright | 9/10 | 161 days | 99% |
| Malcolm Luscombe | 9/10 | 220 days | 97% |
| Marco Giusti | 7/10 | 220 days | 91% |
| O. Muenster | 10/10 | 220 days | 98% |
| Dionne Mooij | 10/10 | 220 days | 98% |
| Martin | 10/10 | 251 days | 97% |
| Janice Burton | 8/10 | 251 days | 95% |
| Charlie | 9/10 | 526 days | 84% |
| Dora | 10/10 | 585 days | 81% |
| Mark B | 10/10 | 585 days | 81% |
| Bailey Adamo | 8/10 | 647 days | 75% |
| Sue Peggs | 9/10 | 677 days | 74% |
| Anaïs | 9/10 | 708 days | 71% |
| Aoife | 9/10 | 708 days | 71% |
| KnP | 10/10 | 800 days | 64% |
| Fabienne | 9/10 | 922 days | 51% |
| Pauline | 7/10 | 951 days | 46% |
| Wil | 8/10 | 1013 days | 42% |
| Chris Ellis | 3/10 | 1013 days | 23% |
| Eugenie van der Heijden | 8/10 | 1043 days | 39% |
| Christian Geiling | 10/10 | 1074 days | 37% |
| Marie Perret | 10/10 | 1104 days | 35% |
| Lachlan | 10/10 | 1196 days | 28% |
| DBennie | 8/10 | 1227 days | 25% |
| Pond | 8/10 | 1227 days | 25% |
| Miemil | 10/10 | 1227 days | 26% |
| Ross Moles | 9/10 | 1257 days | 23% |
| Charlie | 9/10 | 1257 days | 23% |
| Courtney Gearhart | 3/10 | 1316 days | 11% |
| Arie | 6/10 | 1316 days | 17% |
| Haze | 8/10 | 1316 days | 20% |
| Nicole | 9/10 | 1378 days | 16% |
| Amy Shoemake | 10/10 | 1378 days | 16% |
| Lara | 10/10 | 1439 days | 14% |
| Hannah and Matthew | 10/10 | 1500 days | 11% |
| Darrell | 10/10 | 1653 days | 7% |
| AMR | 10/10 | 1743 days | 5% |
| Emma | 10/10 | 2046 days | 5% |
| Lisa | 2/10 | 2077 days | 2% |
| Ying | 9/10 | 2199 days | 4% |
| Liz Wade | 6/10 | 2412 days | 3% |
| Niko Schachner | 10/10 | 2443 days | 4% |
| Jenny | 9/10 | 2504 days | 4% |
| Becca | 9/10 | 2657 days | 3% |
| Margie | 8/10 | 2839 days | 3% |
| Ella | 9/10 | 3053 days | 3% |
| Bex & Jake | 9/10 | 3053 days | 3% |
| JAMES FRANCO | 1/10 | 3083 days | 1% |
| keyslayer | 5/10 | 3083 days | 2% |
| Bailey Dunne | 10/10 | 3114 days | 2% |
| Benn | 9/10 | 3114 days | 2% |
| Patricia Stitchbury | 4/10 | 3141 days | 1% |
| Eversons | 8/10 | 3142 days | 2% |
| Keith Salway | 9/10 | 3153 days | 2% |
| Jan Schreuder | 9/10 | 3155 days | 2% |
| Kelly Zappia | 3/10 | 3272 days | 1% |
| Madelyn Fagerman | 10/10 | 3435 days | 2% |
| Maud Fredrikze | 9/10 | 3515 days | 2% |
| Aimee Theobald | 10/10 | 3569 days | 2% |
| Mallory Lopez | 8/10 | 3847 days | 1% |
| Gabor Kabacs | 9/10 | 3855 days | 1% |
| Sven Hasselberger | 8/10 | 3885 days | 1% |
| Lesa Price | 8/10 | 3994 days | 1% |
| Kate L | 10/10 | 4088 days | 0% |
| Nyla and Alan Ramsay | 10/10 | 4209 days | 0% |
| Isabel Seadon | 3/10 | 4232 days | 0% |
| Jurgen Moors | 6/10 | 4254 days | 0% |
| Stefanie Feldman | 7/10 | 4257 days | 0% |
| Bert Snel | 7/10 | 4300 days | 0% |
| David Cowling | 9/10 | 4319 days | 0% |
| John K | 9/10 | 4330 days | 0% |
| SUE COLEMAN | 8/10 | 4330 days | 0% |
| Gillian Scott | 7/10 | 4573 days | 1% |
| Andy Karl | 8/10 | 4634 days | 1% |
| catherine welsh | 7/10 | 4634 days | 1% |
| Paul Wood | 9/10 | 4665 days | 1% |
| andrewmh | 9/10 | 4665 days | 1% |
| Nigel & Annie Dale | 9/10 | 4695 days | 1% |
| Kerri | 9/10 | 4756 days | 1% |
| ozelmer | 6/10 | 4756 days | 1% |
| Julian_ont | 10/10 | 4968 days | 1% |
| Lis Bon | 8/10 | 4999 days | 1% |
| Sandra and Thomas | 10/10 | 5018 days | 1% |
| Jan | 9/10 | 5018 days | 1% |
| Urs Kloter | 6/10 | 5021 days | 1% |
| Joanna | 10/10 | 5036 days | 1% |
| Esther Goh | 9/10 | 5244 days | 1% |
| Moni01 | 5/10 | 5274 days | 1% |
| Sander Heike | 7/10 | 5277 days | 1% |
| Harald | 10/10 | 5314 days | 1% |
| Inge & Erik | 9/10 | 5315 days | 1% |
| Nicholas Prakenhammar | 8/10 | 5318 days | 1% |
| Schertenleib | 9/10 | 5321 days | 1% |
| Heewin Otten | 8/10 | 5327 days | 1% |
| Rocco Christian | 9/10 | 5328 days | 1% |
| mawueth | 9/10 | 5365 days | 1% |
| Scott & Madeleine Bancroft | 10/10 | 5416 days | 1% |
| Sid | 7/10 | 5426 days | 1% |
| Res Kormann | 10/10 | 5629 days | 1% |
| angillie | 9/10 | 5640 days | 1% |
| Jon_and_Family | 9/10 | 5640 days | 1% |
| Brian & Di | 9/10 | 5653 days | 1% |
| Beat & Connie | 10/10 | 5665 days | 1% |
| Jacob Nube | 8/10 | 5667 days | 1% |
| Erland Ostberg | 3/10 | 5673 days | 0% |
| Rolf Homeyer | 5/10 | 5690 days | 1% |
| dollimyxture | 10/10 | 5761 days | 1% |
| Marie | 9/10 | 6005 days | 1% |
| Tony B | 5/10 | 6017 days | 1% |
| Helen T | 9/10 | 6031 days | 1% |
| Tony Geens | 8/10 | 6037 days | 1% |
| Natalie & Simon King | 8/10 | 6039 days | 1% |
| Henk | 7/10 | 6055 days | 1% |
| Emily Walters | 9/10 | 6062 days | 1% |
| Yvonne Ing | 9/10 | 6063 days | 1% |
| Marian Demients-deJongh | 9/10 | 6077 days | 1% |
| Hans Hoff | 9/10 | 6134 days | 1% |
| Gina Swindells | 10/10 | 6137 days | 1% |
| Katrin Wennin | 10/10 | 6137 days | 1% |
| Flavia Mionelli | 10/10 | 6138 days | 1% |
| Vicki Cashmore | 10/10 | 6138 days | 1% |
| Sara Reekmans | 9/10 | 6149 days | 1% |
| Kaye | 8/10 | 6370 days | 1% |
| JanL | 10/10 | 6370 days | 1% |
| ChrisD | 9/10 | 6386 days | 1% |
| GingerPrince | 9/10 | 6404 days | 1% |
| CarleyJ | 8/10 | 6404 days | 1% |
| Steven | 8/10 | 6404 days | 1% |
| RosC | 8/10 | 6405 days | 1% |
| Frank | 8/10 | 6413 days | 1% |
| Heath | 3/10 | 6415 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Alpine Pacific Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.18% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 85 days. However the Alpine Pacific Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Alpine Pacific Holiday Park experience has been adjusted for 85 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 82 | -1.14% |
| 83 | -1.16% |
| 84 | -1.17% |
| 85 | -1.18% |
| 86 | -1.20% |
| 87 | -1.21% |
| 88 | -1.22% |
| … | … |
Balancing Adjustment
1.37% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.