Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Alpine Pacific Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Alpine Pacific Holiday Park
Valid Reviews
130 Valid Reviews
The Alpine Pacific Holiday Park experience has a total of 133 reviews. There are 130 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 130 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 35 |
|
27% |
| 9/10 | 43 |
|
33% |
| 8/10 | 25 |
|
19% |
| 7/10 | 9 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 4 |
|
3% |
| 4/10 | 1 |
|
1% |
| 3/10 | 6 |
|
5% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
82.69% Average
The raw data average (mean) for all the Alpine Pacific Holiday Park valid reviews is 82.69% and is based on 130 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 130 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 11 |
|
24% |
| 9/10 | 15 |
|
33% |
| 8/10 | 10 |
|
22% |
| 7/10 | 3 |
|
7% |
| 6/10 | 1 |
|
2% |
| 5/10 | 2 |
|
4% |
| 4/10 | 1 |
|
2% |
| 3/10 | 2 |
|
4% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.67% Average
The raw data average (mean) for all the Alpine Pacific Holiday Park face-to-face reviews is 82.67% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.45%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Malcolm Luscombe | 9/10 | 59 days | 99% |
| Marco Giusti | 7/10 | 59 days | 93% |
| O. Muenster | 10/10 | 59 days | 100% |
| Dionne Mooij | 10/10 | 59 days | 100% |
| Martin | 10/10 | 90 days | 100% |
| Janice Burton | 8/10 | 90 days | 98% |
| Charlie | 9/10 | 365 days | 92% |
| Dora | 10/10 | 424 days | 90% |
| Mark B | 10/10 | 424 days | 90% |
| Bailey Adamo | 8/10 | 486 days | 85% |
| Sue Peggs | 9/10 | 516 days | 84% |
| Anaïs | 9/10 | 547 days | 82% |
| Aoife | 9/10 | 547 days | 82% |
| KnP | 10/10 | 639 days | 77% |
| Fabienne | 9/10 | 761 days | 66% |
| Pauline | 7/10 | 790 days | 60% |
| Wil | 8/10 | 852 days | 57% |
| Chris Ellis | 3/10 | 852 days | 32% |
| Eugenie van der Heijden | 8/10 | 882 days | 54% |
| Christian Geiling | 10/10 | 913 days | 52% |
| Marie Perret | 10/10 | 943 days | 49% |
| Lachlan | 10/10 | 1035 days | 40% |
| DBennie | 8/10 | 1066 days | 37% |
| Pond | 8/10 | 1066 days | 37% |
| Miemil | 10/10 | 1066 days | 38% |
| Ross Moles | 9/10 | 1096 days | 35% |
| Charlie | 9/10 | 1096 days | 35% |
| Courtney Gearhart | 3/10 | 1155 days | 16% |
| Arie | 6/10 | 1155 days | 26% |
| Haze | 8/10 | 1155 days | 30% |
| Nicole | 9/10 | 1217 days | 26% |
| Amy Shoemake | 10/10 | 1217 days | 26% |
| Lara | 10/10 | 1278 days | 22% |
| Hannah and Matthew | 10/10 | 1339 days | 18% |
| Darrell | 10/10 | 1492 days | 11% |
| AMR | 10/10 | 1582 days | 8% |
| Emma | 10/10 | 1885 days | 5% |
| Lisa | 2/10 | 1916 days | 2% |
| Ying | 9/10 | 2038 days | 4% |
| Liz Wade | 6/10 | 2250 days | 3% |
| Niko Schachner | 10/10 | 2281 days | 4% |
| Jenny | 9/10 | 2343 days | 4% |
| Becca | 9/10 | 2496 days | 3% |
| Margie | 8/10 | 2678 days | 3% |
| Ella | 9/10 | 2892 days | 3% |
| Bex & Jake | 9/10 | 2892 days | 3% |
| JAMES FRANCO | 1/10 | 2922 days | 1% |
| keyslayer | 5/10 | 2922 days | 2% |
| Bailey Dunne | 10/10 | 2953 days | 2% |
| Benn | 9/10 | 2953 days | 2% |
| Patricia Stitchbury | 4/10 | 2980 days | 1% |
| Eversons | 8/10 | 2981 days | 2% |
| Keith Salway | 9/10 | 2992 days | 2% |
| Jan Schreuder | 9/10 | 2994 days | 2% |
| Kelly Zappia | 3/10 | 3111 days | 1% |
| Madelyn Fagerman | 10/10 | 3274 days | 2% |
| Maud Fredrikze | 9/10 | 3354 days | 2% |
| Aimee Theobald | 10/10 | 3407 days | 2% |
| Mallory Lopez | 8/10 | 3686 days | 1% |
| Gabor Kabacs | 9/10 | 3694 days | 1% |
| Sven Hasselberger | 8/10 | 3724 days | 1% |
| Lesa Price | 8/10 | 3833 days | 1% |
| Kate L | 10/10 | 3926 days | 1% |
| Nyla and Alan Ramsay | 10/10 | 4048 days | 0% |
| Isabel Seadon | 3/10 | 4071 days | 0% |
| Jurgen Moors | 6/10 | 4093 days | 0% |
| Stefanie Feldman | 7/10 | 4096 days | 0% |
| Bert Snel | 7/10 | 4138 days | 0% |
| David Cowling | 9/10 | 4158 days | 0% |
| John K | 9/10 | 4168 days | 0% |
| SUE COLEMAN | 8/10 | 4168 days | 0% |
| Gillian Scott | 7/10 | 4412 days | 1% |
| Andy Karl | 8/10 | 4473 days | 1% |
| catherine welsh | 7/10 | 4473 days | 1% |
| Paul Wood | 9/10 | 4504 days | 1% |
| andrewmh | 9/10 | 4504 days | 1% |
| Nigel & Annie Dale | 9/10 | 4534 days | 1% |
| Kerri | 9/10 | 4595 days | 1% |
| ozelmer | 6/10 | 4595 days | 1% |
| Julian_ont | 10/10 | 4807 days | 1% |
| Lis Bon | 8/10 | 4838 days | 1% |
| Sandra and Thomas | 10/10 | 4857 days | 1% |
| Jan | 9/10 | 4857 days | 1% |
| Urs Kloter | 6/10 | 4860 days | 0% |
| Joanna | 10/10 | 4875 days | 1% |
| Esther Goh | 9/10 | 5083 days | 1% |
| Moni01 | 5/10 | 5113 days | 0% |
| Sander Heike | 7/10 | 5116 days | 1% |
| Harald | 10/10 | 5153 days | 1% |
| Inge & Erik | 9/10 | 5154 days | 1% |
| Nicholas Prakenhammar | 8/10 | 5157 days | 1% |
| Schertenleib | 9/10 | 5160 days | 1% |
| Heewin Otten | 8/10 | 5166 days | 1% |
| Rocco Christian | 9/10 | 5167 days | 1% |
| mawueth | 9/10 | 5204 days | 1% |
| Scott & Madeleine Bancroft | 10/10 | 5255 days | 1% |
| Sid | 7/10 | 5265 days | 1% |
| Res Kormann | 10/10 | 5468 days | 1% |
| angillie | 9/10 | 5479 days | 1% |
| Jon_and_Family | 9/10 | 5479 days | 1% |
| Brian & Di | 9/10 | 5492 days | 1% |
| Beat & Connie | 10/10 | 5504 days | 1% |
| Jacob Nube | 8/10 | 5506 days | 1% |
| Erland Ostberg | 3/10 | 5512 days | 0% |
| Rolf Homeyer | 5/10 | 5529 days | 0% |
| dollimyxture | 10/10 | 5600 days | 1% |
| Marie | 9/10 | 5844 days | 1% |
| Tony B | 5/10 | 5856 days | 0% |
| Helen T | 9/10 | 5870 days | 1% |
| Tony Geens | 8/10 | 5876 days | 1% |
| Natalie & Simon King | 8/10 | 5878 days | 1% |
| Henk | 7/10 | 5894 days | 1% |
| Emily Walters | 9/10 | 5901 days | 1% |
| Yvonne Ing | 9/10 | 5902 days | 1% |
| Marian Demients-deJongh | 9/10 | 5916 days | 1% |
| Hans Hoff | 9/10 | 5973 days | 1% |
| Gina Swindells | 10/10 | 5976 days | 1% |
| Katrin Wennin | 10/10 | 5976 days | 1% |
| Flavia Mionelli | 10/10 | 5977 days | 1% |
| Vicki Cashmore | 10/10 | 5977 days | 1% |
| Sara Reekmans | 9/10 | 5988 days | 1% |
| Kaye | 8/10 | 6209 days | 1% |
| JanL | 10/10 | 6209 days | 1% |
| ChrisD | 9/10 | 6225 days | 1% |
| GingerPrince | 9/10 | 6243 days | 1% |
| CarleyJ | 8/10 | 6243 days | 1% |
| Steven | 8/10 | 6243 days | 1% |
| RosC | 8/10 | 6244 days | 1% |
| Frank | 8/10 | 6252 days | 1% |
| Heath | 3/10 | 6254 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Alpine Pacific Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.60% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Alpine Pacific Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Alpine Pacific Holiday Park experience has been adjusted for 32 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 29 | -0.54% |
| 30 | -0.56% |
| 31 | -0.58% |
| 32 | -0.60% |
| 33 | -0.62% |
| 34 | -0.64% |
| 35 | -0.65% |
| … | … |
Balancing Adjustment
1.32% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.