Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Alpine Pacific Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Alpine Pacific Holiday Park
Valid Reviews
130 Valid Reviews
The Alpine Pacific Holiday Park experience has a total of 133 reviews. There are 130 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 130 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 35 |
|
27% |
| 9/10 | 43 |
|
33% |
| 8/10 | 25 |
|
19% |
| 7/10 | 9 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 4 |
|
3% |
| 4/10 | 1 |
|
1% |
| 3/10 | 6 |
|
5% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
82.69% Average
The raw data average (mean) for all the Alpine Pacific Holiday Park valid reviews is 82.69% and is based on 130 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 130 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 11 |
|
24% |
| 9/10 | 15 |
|
33% |
| 8/10 | 10 |
|
22% |
| 7/10 | 3 |
|
7% |
| 6/10 | 1 |
|
2% |
| 5/10 | 2 |
|
4% |
| 4/10 | 1 |
|
2% |
| 3/10 | 2 |
|
4% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.67% Average
The raw data average (mean) for all the Alpine Pacific Holiday Park face-to-face reviews is 82.67% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.42%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Malcolm Luscombe | 9/10 | 38 days | 99% |
| Marco Giusti | 7/10 | 38 days | 93% |
| O. Muenster | 10/10 | 38 days | 100% |
| Dionne Mooij | 10/10 | 38 days | 100% |
| Martin | 10/10 | 69 days | 100% |
| Janice Burton | 8/10 | 69 days | 98% |
| Charlie | 9/10 | 344 days | 92% |
| Dora | 10/10 | 403 days | 91% |
| Mark B | 10/10 | 403 days | 91% |
| Bailey Adamo | 8/10 | 465 days | 86% |
| Sue Peggs | 9/10 | 495 days | 85% |
| Anaïs | 9/10 | 526 days | 83% |
| Aoife | 9/10 | 526 days | 83% |
| KnP | 10/10 | 618 days | 78% |
| Fabienne | 9/10 | 740 days | 68% |
| Pauline | 7/10 | 769 days | 62% |
| Wil | 8/10 | 831 days | 59% |
| Chris Ellis | 3/10 | 831 days | 33% |
| Eugenie van der Heijden | 8/10 | 861 days | 56% |
| Christian Geiling | 10/10 | 892 days | 54% |
| Marie Perret | 10/10 | 922 days | 51% |
| Lachlan | 10/10 | 1014 days | 42% |
| DBennie | 8/10 | 1045 days | 39% |
| Pond | 8/10 | 1045 days | 39% |
| Miemil | 10/10 | 1045 days | 40% |
| Ross Moles | 9/10 | 1075 days | 37% |
| Charlie | 9/10 | 1075 days | 37% |
| Courtney Gearhart | 3/10 | 1134 days | 17% |
| Arie | 6/10 | 1134 days | 28% |
| Haze | 8/10 | 1134 days | 31% |
| Nicole | 9/10 | 1196 days | 27% |
| Amy Shoemake | 10/10 | 1196 days | 27% |
| Lara | 10/10 | 1257 days | 23% |
| Hannah and Matthew | 10/10 | 1318 days | 19% |
| Darrell | 10/10 | 1471 days | 12% |
| AMR | 10/10 | 1561 days | 9% |
| Emma | 10/10 | 1864 days | 5% |
| Lisa | 2/10 | 1895 days | 2% |
| Ying | 9/10 | 2017 days | 4% |
| Liz Wade | 6/10 | 2230 days | 3% |
| Niko Schachner | 10/10 | 2261 days | 4% |
| Jenny | 9/10 | 2322 days | 4% |
| Becca | 9/10 | 2475 days | 3% |
| Margie | 8/10 | 2657 days | 3% |
| Ella | 9/10 | 2871 days | 3% |
| Bex & Jake | 9/10 | 2871 days | 3% |
| JAMES FRANCO | 1/10 | 2901 days | 1% |
| keyslayer | 5/10 | 2901 days | 2% |
| Bailey Dunne | 10/10 | 2932 days | 2% |
| Benn | 9/10 | 2932 days | 2% |
| Patricia Stitchbury | 4/10 | 2959 days | 1% |
| Eversons | 8/10 | 2960 days | 2% |
| Keith Salway | 9/10 | 2971 days | 2% |
| Jan Schreuder | 9/10 | 2973 days | 2% |
| Kelly Zappia | 3/10 | 3090 days | 1% |
| Madelyn Fagerman | 10/10 | 3253 days | 2% |
| Maud Fredrikze | 9/10 | 3333 days | 2% |
| Aimee Theobald | 10/10 | 3387 days | 2% |
| Mallory Lopez | 8/10 | 3665 days | 1% |
| Gabor Kabacs | 9/10 | 3673 days | 1% |
| Sven Hasselberger | 8/10 | 3703 days | 1% |
| Lesa Price | 8/10 | 3812 days | 1% |
| Kate L | 10/10 | 3906 days | 1% |
| Nyla and Alan Ramsay | 10/10 | 4027 days | 0% |
| Isabel Seadon | 3/10 | 4050 days | 0% |
| Jurgen Moors | 6/10 | 4072 days | 0% |
| Stefanie Feldman | 7/10 | 4075 days | 0% |
| Bert Snel | 7/10 | 4118 days | 0% |
| David Cowling | 9/10 | 4137 days | 0% |
| John K | 9/10 | 4148 days | 0% |
| SUE COLEMAN | 8/10 | 4148 days | 0% |
| Gillian Scott | 7/10 | 4391 days | 1% |
| Andy Karl | 8/10 | 4452 days | 1% |
| catherine welsh | 7/10 | 4452 days | 1% |
| Paul Wood | 9/10 | 4483 days | 1% |
| andrewmh | 9/10 | 4483 days | 1% |
| Nigel & Annie Dale | 9/10 | 4513 days | 1% |
| Kerri | 9/10 | 4574 days | 1% |
| ozelmer | 6/10 | 4574 days | 1% |
| Julian_ont | 10/10 | 4786 days | 1% |
| Lis Bon | 8/10 | 4817 days | 1% |
| Sandra and Thomas | 10/10 | 4836 days | 1% |
| Jan | 9/10 | 4836 days | 1% |
| Urs Kloter | 6/10 | 4839 days | 0% |
| Joanna | 10/10 | 4854 days | 1% |
| Esther Goh | 9/10 | 5062 days | 1% |
| Moni01 | 5/10 | 5092 days | 0% |
| Sander Heike | 7/10 | 5095 days | 0% |
| Harald | 10/10 | 5132 days | 1% |
| Inge & Erik | 9/10 | 5133 days | 1% |
| Nicholas Prakenhammar | 8/10 | 5136 days | 1% |
| Schertenleib | 9/10 | 5139 days | 1% |
| Heewin Otten | 8/10 | 5145 days | 1% |
| Rocco Christian | 9/10 | 5146 days | 1% |
| mawueth | 9/10 | 5183 days | 1% |
| Scott & Madeleine Bancroft | 10/10 | 5234 days | 1% |
| Sid | 7/10 | 5244 days | 0% |
| Res Kormann | 10/10 | 5447 days | 1% |
| angillie | 9/10 | 5458 days | 1% |
| Jon_and_Family | 9/10 | 5458 days | 1% |
| Brian & Di | 9/10 | 5471 days | 1% |
| Beat & Connie | 10/10 | 5483 days | 1% |
| Jacob Nube | 8/10 | 5485 days | 1% |
| Erland Ostberg | 3/10 | 5491 days | 0% |
| Rolf Homeyer | 5/10 | 5508 days | 0% |
| dollimyxture | 10/10 | 5579 days | 1% |
| Marie | 9/10 | 5823 days | 1% |
| Tony B | 5/10 | 5835 days | 0% |
| Helen T | 9/10 | 5849 days | 1% |
| Tony Geens | 8/10 | 5855 days | 1% |
| Natalie & Simon King | 8/10 | 5857 days | 1% |
| Henk | 7/10 | 5873 days | 0% |
| Emily Walters | 9/10 | 5880 days | 1% |
| Yvonne Ing | 9/10 | 5881 days | 1% |
| Marian Demients-deJongh | 9/10 | 5895 days | 1% |
| Hans Hoff | 9/10 | 5952 days | 1% |
| Gina Swindells | 10/10 | 5955 days | 1% |
| Katrin Wennin | 10/10 | 5955 days | 1% |
| Flavia Mionelli | 10/10 | 5956 days | 1% |
| Vicki Cashmore | 10/10 | 5956 days | 1% |
| Sara Reekmans | 9/10 | 5967 days | 1% |
| Kaye | 8/10 | 6188 days | 1% |
| JanL | 10/10 | 6188 days | 1% |
| ChrisD | 9/10 | 6204 days | 1% |
| GingerPrince | 9/10 | 6222 days | 1% |
| CarleyJ | 8/10 | 6222 days | 1% |
| Steven | 8/10 | 6222 days | 1% |
| RosC | 8/10 | 6223 days | 1% |
| Frank | 8/10 | 6231 days | 1% |
| Heath | 3/10 | 6233 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Alpine Pacific Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.24% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Alpine Pacific Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Alpine Pacific Holiday Park experience has been adjusted for 12 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 9 | -0.18% |
| 10 | -0.20% |
| 11 | -0.22% |
| 12 | -0.24% |
| 13 | -0.26% |
| 14 | -0.28% |
| 15 | -0.30% |
| … | … |
Balancing Adjustment
1.26% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.