G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Alpine Pacific Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Alpine Pacific Holiday Park
Valid Reviews
131 Valid Reviews
The Alpine Pacific Holiday Park experience has a total of 134 reviews. There are 131 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 131 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 35 |
|
27% |
| 9/10 | 44 |
|
34% |
| 8/10 | 25 |
|
19% |
| 7/10 | 9 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 4 |
|
3% |
| 4/10 | 1 |
|
1% |
| 3/10 | 6 |
|
5% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
82.75% Average
The raw data average (mean) for all the Alpine Pacific Holiday Park valid reviews is 82.75% and is based on 131 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 131 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 11 |
|
24% |
| 9/10 | 15 |
|
33% |
| 8/10 | 10 |
|
22% |
| 7/10 | 3 |
|
7% |
| 6/10 | 1 |
|
2% |
| 5/10 | 2 |
|
4% |
| 4/10 | 1 |
|
2% |
| 3/10 | 2 |
|
4% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.67% Average
The raw data average (mean) for all the Alpine Pacific Holiday Park face-to-face reviews is 82.67% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.55%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jayne Wright | 9/10 | 20 days | 99% |
| Malcolm Luscombe | 9/10 | 79 days | 99% |
| Marco Giusti | 7/10 | 79 days | 93% |
| O. Muenster | 10/10 | 79 days | 100% |
| Dionne Mooij | 10/10 | 79 days | 100% |
| Martin | 10/10 | 110 days | 100% |
| Janice Burton | 8/10 | 110 days | 98% |
| Charlie | 9/10 | 385 days | 91% |
| Dora | 10/10 | 444 days | 89% |
| Mark B | 10/10 | 444 days | 89% |
| Bailey Adamo | 8/10 | 506 days | 84% |
| Sue Peggs | 9/10 | 536 days | 83% |
| Anaïs | 9/10 | 567 days | 81% |
| Aoife | 9/10 | 567 days | 81% |
| KnP | 10/10 | 659 days | 75% |
| Fabienne | 9/10 | 781 days | 65% |
| Pauline | 7/10 | 810 days | 58% |
| Wil | 8/10 | 872 days | 56% |
| Chris Ellis | 3/10 | 872 days | 31% |
| Eugenie van der Heijden | 8/10 | 902 days | 53% |
| Christian Geiling | 10/10 | 933 days | 50% |
| Marie Perret | 10/10 | 963 days | 47% |
| Lachlan | 10/10 | 1055 days | 39% |
| DBennie | 8/10 | 1086 days | 35% |
| Pond | 8/10 | 1086 days | 35% |
| Miemil | 10/10 | 1086 days | 36% |
| Ross Moles | 9/10 | 1116 days | 33% |
| Charlie | 9/10 | 1116 days | 33% |
| Courtney Gearhart | 3/10 | 1175 days | 16% |
| Arie | 6/10 | 1175 days | 25% |
| Haze | 8/10 | 1175 days | 28% |
| Nicole | 9/10 | 1237 days | 24% |
| Amy Shoemake | 10/10 | 1237 days | 25% |
| Lara | 10/10 | 1298 days | 21% |
| Hannah and Matthew | 10/10 | 1359 days | 17% |
| Darrell | 10/10 | 1512 days | 10% |
| AMR | 10/10 | 1602 days | 8% |
| Emma | 10/10 | 1905 days | 5% |
| Lisa | 2/10 | 1936 days | 2% |
| Ying | 9/10 | 2058 days | 4% |
| Liz Wade | 6/10 | 2270 days | 3% |
| Niko Schachner | 10/10 | 2301 days | 4% |
| Jenny | 9/10 | 2363 days | 4% |
| Becca | 9/10 | 2516 days | 3% |
| Margie | 8/10 | 2698 days | 3% |
| Ella | 9/10 | 2912 days | 3% |
| Bex & Jake | 9/10 | 2912 days | 3% |
| JAMES FRANCO | 1/10 | 2942 days | 1% |
| keyslayer | 5/10 | 2942 days | 2% |
| Bailey Dunne | 10/10 | 2973 days | 2% |
| Benn | 9/10 | 2973 days | 2% |
| Patricia Stitchbury | 4/10 | 3000 days | 1% |
| Eversons | 8/10 | 3001 days | 2% |
| Keith Salway | 9/10 | 3012 days | 2% |
| Jan Schreuder | 9/10 | 3014 days | 2% |
| Kelly Zappia | 3/10 | 3131 days | 1% |
| Madelyn Fagerman | 10/10 | 3294 days | 2% |
| Maud Fredrikze | 9/10 | 3374 days | 2% |
| Aimee Theobald | 10/10 | 3427 days | 2% |
| Mallory Lopez | 8/10 | 3706 days | 1% |
| Gabor Kabacs | 9/10 | 3714 days | 1% |
| Sven Hasselberger | 8/10 | 3744 days | 1% |
| Lesa Price | 8/10 | 3853 days | 1% |
| Kate L | 10/10 | 3946 days | 1% |
| Nyla and Alan Ramsay | 10/10 | 4068 days | 0% |
| Isabel Seadon | 3/10 | 4091 days | 0% |
| Jurgen Moors | 6/10 | 4113 days | 0% |
| Stefanie Feldman | 7/10 | 4116 days | 0% |
| Bert Snel | 7/10 | 4158 days | 0% |
| David Cowling | 9/10 | 4178 days | 0% |
| John K | 9/10 | 4188 days | 0% |
| SUE COLEMAN | 8/10 | 4188 days | 0% |
| Gillian Scott | 7/10 | 4432 days | 1% |
| Andy Karl | 8/10 | 4493 days | 1% |
| catherine welsh | 7/10 | 4493 days | 1% |
| Paul Wood | 9/10 | 4524 days | 1% |
| andrewmh | 9/10 | 4524 days | 1% |
| Nigel & Annie Dale | 9/10 | 4554 days | 1% |
| Kerri | 9/10 | 4615 days | 1% |
| ozelmer | 6/10 | 4615 days | 1% |
| Julian_ont | 10/10 | 4827 days | 1% |
| Lis Bon | 8/10 | 4858 days | 1% |
| Sandra and Thomas | 10/10 | 4877 days | 1% |
| Jan | 9/10 | 4877 days | 1% |
| Urs Kloter | 6/10 | 4880 days | 0% |
| Joanna | 10/10 | 4895 days | 1% |
| Esther Goh | 9/10 | 5103 days | 1% |
| Moni01 | 5/10 | 5133 days | 0% |
| Sander Heike | 7/10 | 5136 days | 1% |
| Harald | 10/10 | 5173 days | 1% |
| Inge & Erik | 9/10 | 5174 days | 1% |
| Nicholas Prakenhammar | 8/10 | 5177 days | 1% |
| Schertenleib | 9/10 | 5180 days | 1% |
| Heewin Otten | 8/10 | 5186 days | 1% |
| Rocco Christian | 9/10 | 5187 days | 1% |
| mawueth | 9/10 | 5224 days | 1% |
| Scott & Madeleine Bancroft | 10/10 | 5275 days | 1% |
| Sid | 7/10 | 5285 days | 1% |
| Res Kormann | 10/10 | 5488 days | 1% |
| angillie | 9/10 | 5499 days | 1% |
| Jon_and_Family | 9/10 | 5499 days | 1% |
| Brian & Di | 9/10 | 5512 days | 1% |
| Beat & Connie | 10/10 | 5524 days | 1% |
| Jacob Nube | 8/10 | 5526 days | 1% |
| Erland Ostberg | 3/10 | 5532 days | 0% |
| Rolf Homeyer | 5/10 | 5549 days | 0% |
| dollimyxture | 10/10 | 5620 days | 1% |
| Marie | 9/10 | 5864 days | 1% |
| Tony B | 5/10 | 5876 days | 0% |
| Helen T | 9/10 | 5890 days | 1% |
| Tony Geens | 8/10 | 5896 days | 1% |
| Natalie & Simon King | 8/10 | 5898 days | 1% |
| Henk | 7/10 | 5914 days | 1% |
| Emily Walters | 9/10 | 5921 days | 1% |
| Yvonne Ing | 9/10 | 5922 days | 1% |
| Marian Demients-deJongh | 9/10 | 5936 days | 1% |
| Hans Hoff | 9/10 | 5993 days | 1% |
| Gina Swindells | 10/10 | 5996 days | 1% |
| Katrin Wennin | 10/10 | 5996 days | 1% |
| Flavia Mionelli | 10/10 | 5997 days | 1% |
| Vicki Cashmore | 10/10 | 5997 days | 1% |
| Sara Reekmans | 9/10 | 6008 days | 1% |
| Kaye | 8/10 | 6229 days | 1% |
| JanL | 10/10 | 6229 days | 1% |
| ChrisD | 9/10 | 6245 days | 1% |
| GingerPrince | 9/10 | 6263 days | 1% |
| CarleyJ | 8/10 | 6263 days | 1% |
| Steven | 8/10 | 6263 days | 1% |
| RosC | 8/10 | 6264 days | 1% |
| Frank | 8/10 | 6272 days | 1% |
| Heath | 3/10 | 6274 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Alpine Pacific Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.23% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 70 days. However the Alpine Pacific Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Alpine Pacific Holiday Park experience has been adjusted for 14 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 11 | -0.18% |
| 12 | -0.20% |
| 13 | -0.22% |
| 14 | -0.23% |
| 15 | -0.25% |
| 16 | -0.27% |
| 17 | -0.28% |
| … | … |
Balancing Adjustment
1.24% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.