G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Riverside Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Riverside Holiday Park
Valid Reviews
132 Valid Reviews
The Riverside Holiday Park experience has a total of 137 reviews. There are 132 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 132 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 63 |
|
48% |
| 9/10 | 28 |
|
21% |
| 8/10 | 17 |
|
13% |
| 7/10 | 8 |
|
6% |
| 6/10 | 5 |
|
4% |
| 5/10 | 6 |
|
5% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
86.44% Average
The raw data average (mean) for all the Riverside Holiday Park valid reviews is 86.44% and is based on 132 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
20 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 132 valid reviews, the experience has 20 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 20 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
10% |
| 9/10 | 0 |
|
0% |
| 8/10 | 6 |
|
30% |
| 7/10 | 3 |
|
15% |
| 6/10 | 3 |
|
15% |
| 5/10 | 3 |
|
15% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
5% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
10% |
63.50% Average
The raw data average (mean) for all the Riverside Holiday Park face-to-face reviews is 63.50% and is based on 20 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.97%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mirjam | 6/10 | 10 days | 87% |
| Toni | 10/10 | 161 days | 100% |
| Rich | 10/10 | 222 days | 99% |
| Jan | 10/10 | 403 days | 92% |
| Felix Koester | 10/10 | 465 days | 89% |
| EI | 9/10 | 495 days | 86% |
| Ellie | 9/10 | 526 days | 85% |
| Kay | 9/10 | 709 days | 72% |
| Georgie | 10/10 | 740 days | 70% |
| Doreen Kirk | 8/10 | 740 days | 68% |
| Emma B | 10/10 | 769 days | 67% |
| Dylan | 10/10 | 953 days | 49% |
| Tzan from CA | 10/10 | 984 days | 46% |
| Julie | 10/10 | 1045 days | 40% |
| Tom | 10/10 | 1134 days | 33% |
| Amy Shoemake | 10/10 | 1196 days | 28% |
| Evan | 10/10 | 1226 days | 26% |
| Roxanne | 10/10 | 1591 days | 8% |
| Cera | 10/10 | 1744 days | 5% |
| Wayne Ravelich | 8/10 | 1836 days | 5% |
| Clive | 10/10 | 1895 days | 5% |
| Tourist in my own country | 1/10 | 1895 days | 2% |
| Jade Bray | 9/10 | 1895 days | 5% |
| Harry | 10/10 | 1895 days | 5% |
| Dan | 9/10 | 1956 days | 5% |
| Teesh K | 9/10 | 1956 days | 5% |
| Daretobe | 9/10 | 1956 days | 5% |
| Manuela | 10/10 | 2017 days | 5% |
| Shar-ron & Jim | 9/10 | 2017 days | 5% |
| Holly J | 8/10 | 2079 days | 4% |
| Anneke | 10/10 | 2201 days | 4% |
| Red G. | 10/10 | 2230 days | 4% |
| Thpes | 8/10 | 2261 days | 4% |
| Brad | 10/10 | 2261 days | 4% |
| Josh & Eleanor | 9/10 | 2353 days | 4% |
| Phil Bennett | 9/10 | 2383 days | 4% |
| Phil | 9/10 | 2383 days | 4% |
| Shelbi Kelly | 10/10 | 2383 days | 4% |
| Gaudenz Schnell | 10/10 | 2567 days | 4% |
| Marie van Tol | 9/10 | 2595 days | 3% |
| Beth | 10/10 | 2595 days | 4% |
| Jeremy | 9/10 | 2626 days | 3% |
| Jacqui | 10/10 | 2657 days | 3% |
| Marco | 9/10 | 2687 days | 3% |
| Ryan | 10/10 | 2718 days | 3% |
| Grizzly Girl | 10/10 | 2718 days | 3% |
| Lance | 10/10 | 2718 days | 3% |
| Daphne H | 9/10 | 2748 days | 3% |
| Cassie | 9/10 | 2748 days | 3% |
| Esther | 8/10 | 2840 days | 3% |
| Clovis C. | 10/10 | 2901 days | 3% |
| Tom J. | 9/10 | 2932 days | 3% |
| Anke | 9/10 | 2932 days | 3% |
| S Weslake | 9/10 | 2932 days | 3% |
| Tom Meulders | 5/10 | 3004 days | 2% |
| Joe Trigg | 5/10 | 3054 days | 2% |
| Gary Prescot | 8/10 | 3085 days | 2% |
| Peter Suan | 10/10 | 3198 days | 2% |
| Lotta Vuorjoki | 10/10 | 3229 days | 2% |
| Janet Pentelow | 7/10 | 3258 days | 2% |
| Julia Kurtz | 8/10 | 3267 days | 2% |
| Tracey Leyston | 10/10 | 3307 days | 2% |
| Kati Behrendt | 9/10 | 3315 days | 2% |
| Tombeadle | 10/10 | 3325 days | 2% |
| Peter Armstrong | 6/10 | 3325 days | 2% |
| Erich Brueggermann | 7/10 | 3354 days | 2% |
| Rebecca Lindsey | 7/10 | 3356 days | 2% |
| Robert Hunt | 8/10 | 3397 days | 2% |
| Sheryl Hicks | 8/10 | 3419 days | 2% |
| Ivan Wee | 10/10 | 3423 days | 2% |
| Daphne H | 9/10 | 3471 days | 2% |
| Daniel Gold | 10/10 | 3570 days | 2% |
| william Sinclair | 10/10 | 3570 days | 2% |
| samuele cason | 10/10 | 3601 days | 2% |
| Wayne Jeskie | 9/10 | 3611 days | 1% |
| Ray Tombs | 10/10 | 3621 days | 1% |
| Julian Minnis | 10/10 | 3622 days | 1% |
| Jean Evans | 10/10 | 3662 days | 1% |
| Richard Thorpe | 7/10 | 3666 days | 1% |
| Philippa and Adam | 9/10 | 3677 days | 1% |
| Mike Awater | 10/10 | 3679 days | 1% |
| Julia Rey | 10/10 | 3687 days | 1% |
| Henry Gann | 10/10 | 3689 days | 1% |
| Jenn | 10/10 | 3719 days | 1% |
| Brian Gray | 10/10 | 3722 days | 1% |
| Meta bobnar | 9/10 | 3812 days | 1% |
| Kirsty Longland | 10/10 | 3845 days | 1% |
| Wolfgang Rank | 10/10 | 3996 days | 1% |
| Stephanie Poppe | 7/10 | 4002 days | 1% |
| Esther Itier | 8/10 | 4022 days | 0% |
| Thomas Neron | 8/10 | 4022 days | 0% |
| Jaron Frost | 10/10 | 4028 days | 1% |
| Pete Arney | 9/10 | 4028 days | 1% |
| Averil Brown | 9/10 | 4053 days | 1% |
| Janie James | 10/10 | 4087 days | 1% |
| Enrico Anna | 10/10 | 4087 days | 1% |
| mark radford | 10/10 | 4087 days | 1% |
| Bjorn Privat | 10/10 | 4095 days | 1% |
| Ingrid Harder | 10/10 | 4118 days | 0% |
| Joanne Robertson | 8/10 | 4125 days | 0% |
| johno Tunnell | 9/10 | 4148 days | 0% |
| Karen Boot | 8/10 | 4148 days | 0% |
| Emma Barr | 10/10 | 4148 days | 0% |
| Nicola Whelan Henderson | 10/10 | 4148 days | 0% |
| Ellen McKee | 10/10 | 4148 days | 0% |
| Scott kearney | 10/10 | 4148 days | 0% |
| Lucas MacDonald | 10/10 | 4148 days | 0% |
| Hartwig Crailsheim | 10/10 | 4148 days | 0% |
| kim haward | 10/10 | 4240 days | 0% |
| Alan Williams | 10/10 | 4362 days | 0% |
| Thomas Hölscher | 10/10 | 4362 days | 0% |
| Thomas Walsh | 9/10 | 4393 days | 1% |
| Steve Fraser | 5/10 | 4421 days | 1% |
| Lee D | 1/10 | 4636 days | 0% |
| Alex Laidlaw | 5/10 | 4855 days | 0% |
| Sander Heike | 8/10 | 5095 days | 1% |
| Monika Kneidl | 7/10 | 5098 days | 1% |
| Lorna Williams | 7/10 | 5118 days | 1% |
| Hilbert vanEssen | 3/10 | 5120 days | 0% |
| Ed & Katie Riches | 6/10 | 5135 days | 1% |
| Preben vil Helmsen | 6/10 | 5135 days | 1% |
| Thomas & Ruth Hardmeier | 1/10 | 5140 days | 0% |
| Kurt & Noemi Buhler | 1/10 | 5147 days | 0% |
| Des & Ann Bidwell | 6/10 | 5147 days | 1% |
| Dugald McCallum | 5/10 | 5151 days | 0% |
| James McColl | 10/10 | 5244 days | 1% |
| Powerfamily | 8/10 | 5367 days | 1% |
| Jaime Ress | 8/10 | 5469 days | 1% |
| Cory Wornell | 10/10 | 5478 days | 1% |
| Thelia Beament | 8/10 | 5492 days | 1% |
| Tim Wright | 7/10 | 5515 days | 1% |
| SonjaG | 5/10 | 6205 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Riverside Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Riverside Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Riverside Holiday Park experience has been adjusted for 3 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 0 | -0.00% |
| 1 | -0.02% |
| 2 | -0.04% |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| 6 | -0.12% |
| … | … |
Balancing Adjustment
0.64% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.