G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Riverside Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Riverside Holiday Park
Valid Reviews
131 Valid Reviews
The Riverside Holiday Park experience has a total of 136 reviews. There are 131 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 131 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 63 |
|
48% |
| 9/10 | 28 |
|
21% |
| 8/10 | 17 |
|
13% |
| 7/10 | 8 |
|
6% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
86.64% Average
The raw data average (mean) for all the Riverside Holiday Park valid reviews is 86.64% and is based on 131 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
20 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 131 valid reviews, the experience has 20 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 20 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
10% |
| 9/10 | 0 |
|
0% |
| 8/10 | 6 |
|
30% |
| 7/10 | 3 |
|
15% |
| 6/10 | 3 |
|
15% |
| 5/10 | 3 |
|
15% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
5% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
10% |
63.50% Average
The raw data average (mean) for all the Riverside Holiday Park face-to-face reviews is 63.50% and is based on 20 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Toni | 10/10 | 80 days | 100% |
| Rich | 10/10 | 141 days | 99% |
| Jan | 10/10 | 322 days | 94% |
| Felix Koester | 10/10 | 384 days | 92% |
| EI | 9/10 | 414 days | 90% |
| Ellie | 9/10 | 445 days | 88% |
| Kay | 9/10 | 628 days | 77% |
| Georgie | 10/10 | 659 days | 75% |
| Doreen Kirk | 8/10 | 659 days | 74% |
| Emma B | 10/10 | 688 days | 73% |
| Dylan | 10/10 | 872 days | 57% |
| Tzan from CA | 10/10 | 903 days | 54% |
| Julie | 10/10 | 964 days | 47% |
| Tom | 10/10 | 1053 days | 39% |
| Amy Shoemake | 10/10 | 1115 days | 34% |
| Evan | 10/10 | 1145 days | 31% |
| Roxanne | 10/10 | 1510 days | 11% |
| Cera | 10/10 | 1663 days | 6% |
| Wayne Ravelich | 8/10 | 1755 days | 5% |
| Clive | 10/10 | 1814 days | 5% |
| Tourist in my own country | 1/10 | 1814 days | 2% |
| Jade Bray | 9/10 | 1814 days | 5% |
| Harry | 10/10 | 1814 days | 5% |
| Dan | 9/10 | 1875 days | 5% |
| Teesh K | 9/10 | 1875 days | 5% |
| Daretobe | 9/10 | 1875 days | 5% |
| Manuela | 10/10 | 1936 days | 5% |
| Shar-ron & Jim | 9/10 | 1936 days | 5% |
| Holly J | 8/10 | 1998 days | 5% |
| Anneke | 10/10 | 2120 days | 4% |
| Red G. | 10/10 | 2149 days | 4% |
| Thpes | 8/10 | 2180 days | 4% |
| Brad | 10/10 | 2180 days | 4% |
| Josh & Eleanor | 9/10 | 2272 days | 4% |
| Phil Bennett | 9/10 | 2302 days | 4% |
| Phil | 9/10 | 2302 days | 4% |
| Shelbi Kelly | 10/10 | 2302 days | 4% |
| Gaudenz Schnell | 10/10 | 2485 days | 4% |
| Marie van Tol | 9/10 | 2514 days | 4% |
| Beth | 10/10 | 2514 days | 4% |
| Jeremy | 9/10 | 2545 days | 4% |
| Jacqui | 10/10 | 2576 days | 3% |
| Marco | 9/10 | 2606 days | 3% |
| Ryan | 10/10 | 2637 days | 3% |
| Grizzly Girl | 10/10 | 2637 days | 3% |
| Lance | 10/10 | 2637 days | 3% |
| Daphne H | 9/10 | 2667 days | 3% |
| Cassie | 9/10 | 2667 days | 3% |
| Esther | 8/10 | 2759 days | 3% |
| Clovis C. | 10/10 | 2820 days | 3% |
| Tom J. | 9/10 | 2851 days | 3% |
| Anke | 9/10 | 2851 days | 3% |
| S Weslake | 9/10 | 2851 days | 3% |
| Tom Meulders | 5/10 | 2923 days | 2% |
| Joe Trigg | 5/10 | 2973 days | 2% |
| Gary Prescot | 8/10 | 3004 days | 3% |
| Peter Suan | 10/10 | 3117 days | 2% |
| Lotta Vuorjoki | 10/10 | 3148 days | 2% |
| Janet Pentelow | 7/10 | 3177 days | 2% |
| Julia Kurtz | 8/10 | 3186 days | 2% |
| Tracey Leyston | 10/10 | 3226 days | 2% |
| Kati Behrendt | 9/10 | 3234 days | 2% |
| Tombeadle | 10/10 | 3243 days | 2% |
| Peter Armstrong | 6/10 | 3243 days | 2% |
| Erich Brueggermann | 7/10 | 3273 days | 2% |
| Rebecca Lindsey | 7/10 | 3274 days | 2% |
| Robert Hunt | 8/10 | 3316 days | 2% |
| Sheryl Hicks | 8/10 | 3338 days | 2% |
| Ivan Wee | 10/10 | 3342 days | 2% |
| Daphne H | 9/10 | 3390 days | 2% |
| Daniel Gold | 10/10 | 3488 days | 2% |
| william Sinclair | 10/10 | 3488 days | 2% |
| samuele cason | 10/10 | 3519 days | 2% |
| Wayne Jeskie | 9/10 | 3530 days | 2% |
| Ray Tombs | 10/10 | 3540 days | 2% |
| Julian Minnis | 10/10 | 3541 days | 2% |
| Jean Evans | 10/10 | 3580 days | 2% |
| Richard Thorpe | 7/10 | 3585 days | 1% |
| Philippa and Adam | 9/10 | 3596 days | 1% |
| Mike Awater | 10/10 | 3598 days | 1% |
| Julia Rey | 10/10 | 3606 days | 1% |
| Henry Gann | 10/10 | 3608 days | 1% |
| Jenn | 10/10 | 3638 days | 1% |
| Brian Gray | 10/10 | 3640 days | 1% |
| Meta bobnar | 9/10 | 3731 days | 1% |
| Kirsty Longland | 10/10 | 3764 days | 1% |
| Wolfgang Rank | 10/10 | 3915 days | 1% |
| Stephanie Poppe | 7/10 | 3921 days | 1% |
| Esther Itier | 8/10 | 3941 days | 1% |
| Thomas Neron | 8/10 | 3941 days | 1% |
| Jaron Frost | 10/10 | 3946 days | 1% |
| Pete Arney | 9/10 | 3947 days | 1% |
| Averil Brown | 9/10 | 3972 days | 1% |
| Janie James | 10/10 | 4005 days | 1% |
| Enrico Anna | 10/10 | 4005 days | 1% |
| mark radford | 10/10 | 4005 days | 1% |
| Bjorn Privat | 10/10 | 4014 days | 1% |
| Ingrid Harder | 10/10 | 4036 days | 1% |
| Joanne Robertson | 8/10 | 4044 days | 0% |
| johno Tunnell | 9/10 | 4066 days | 1% |
| Karen Boot | 8/10 | 4066 days | 1% |
| Emma Barr | 10/10 | 4066 days | 1% |
| Nicola Whelan Henderson | 10/10 | 4066 days | 1% |
| Ellen McKee | 10/10 | 4066 days | 1% |
| Scott kearney | 10/10 | 4066 days | 1% |
| Lucas MacDonald | 10/10 | 4066 days | 1% |
| Hartwig Crailsheim | 10/10 | 4066 days | 1% |
| kim haward | 10/10 | 4159 days | 0% |
| Alan Williams | 10/10 | 4280 days | 0% |
| Thomas Hölscher | 10/10 | 4280 days | 0% |
| Thomas Walsh | 9/10 | 4312 days | 0% |
| Steve Fraser | 5/10 | 4340 days | 0% |
| Lee D | 1/10 | 4555 days | 0% |
| Alex Laidlaw | 5/10 | 4774 days | 0% |
| Sander Heike | 8/10 | 5014 days | 1% |
| Monika Kneidl | 7/10 | 5017 days | 1% |
| Lorna Williams | 7/10 | 5037 days | 1% |
| Hilbert vanEssen | 3/10 | 5039 days | 0% |
| Ed & Katie Riches | 6/10 | 5054 days | 1% |
| Preben vil Helmsen | 6/10 | 5054 days | 1% |
| Thomas & Ruth Hardmeier | 1/10 | 5059 days | 0% |
| Kurt & Noemi Buhler | 1/10 | 5066 days | 0% |
| Des & Ann Bidwell | 6/10 | 5066 days | 1% |
| Dugald McCallum | 5/10 | 5070 days | 0% |
| James McColl | 10/10 | 5163 days | 1% |
| Powerfamily | 8/10 | 5286 days | 1% |
| Jaime Ress | 8/10 | 5388 days | 1% |
| Cory Wornell | 10/10 | 5397 days | 1% |
| Thelia Beament | 8/10 | 5411 days | 1% |
| Tim Wright | 7/10 | 5434 days | 1% |
| SonjaG | 5/10 | 6124 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Riverside Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.50% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Riverside Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Riverside Holiday Park experience has been adjusted for 74 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 71 | -1.44% |
| 72 | -1.46% |
| 73 | -1.48% |
| 74 | -1.50% |
| 75 | -1.52% |
| 76 | -1.54% |
| 77 | -1.56% |
| … | … |
Balancing Adjustment
0.55% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.