Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Riverside Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Riverside Holiday Park
Valid Reviews
132 Valid Reviews
The Riverside Holiday Park experience has a total of 137 reviews. There are 132 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 132 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 63 |
|
48% |
| 9/10 | 28 |
|
21% |
| 8/10 | 17 |
|
13% |
| 7/10 | 8 |
|
6% |
| 6/10 | 5 |
|
4% |
| 5/10 | 6 |
|
5% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
86.44% Average
The raw data average (mean) for all the Riverside Holiday Park valid reviews is 86.44% and is based on 132 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
20 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 132 valid reviews, the experience has 20 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 20 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
10% |
| 9/10 | 0 |
|
0% |
| 8/10 | 6 |
|
30% |
| 7/10 | 3 |
|
15% |
| 6/10 | 3 |
|
15% |
| 5/10 | 3 |
|
15% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
5% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
10% |
63.50% Average
The raw data average (mean) for all the Riverside Holiday Park face-to-face reviews is 63.50% and is based on 20 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.73%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mirjam | 6/10 | 90 days | 89% |
| Toni | 10/10 | 241 days | 100% |
| Rich | 10/10 | 302 days | 98% |
| Jan | 10/10 | 483 days | 90% |
| Felix Koester | 10/10 | 545 days | 86% |
| EI | 9/10 | 575 days | 83% |
| Ellie | 9/10 | 606 days | 81% |
| Kay | 9/10 | 789 days | 66% |
| Georgie | 10/10 | 820 days | 64% |
| Doreen Kirk | 8/10 | 820 days | 62% |
| Emma B | 10/10 | 849 days | 61% |
| Dylan | 10/10 | 1033 days | 42% |
| Tzan from CA | 10/10 | 1064 days | 39% |
| Julie | 10/10 | 1125 days | 34% |
| Tom | 10/10 | 1214 days | 27% |
| Amy Shoemake | 10/10 | 1276 days | 23% |
| Evan | 10/10 | 1306 days | 21% |
| Roxanne | 10/10 | 1671 days | 6% |
| Cera | 10/10 | 1824 days | 5% |
| Wayne Ravelich | 8/10 | 1916 days | 5% |
| Clive | 10/10 | 1975 days | 5% |
| Tourist in my own country | 1/10 | 1975 days | 2% |
| Jade Bray | 9/10 | 1975 days | 5% |
| Harry | 10/10 | 1975 days | 5% |
| Dan | 9/10 | 2036 days | 5% |
| Teesh K | 9/10 | 2036 days | 5% |
| Daretobe | 9/10 | 2036 days | 5% |
| Manuela | 10/10 | 2097 days | 5% |
| Shar-ron & Jim | 9/10 | 2097 days | 4% |
| Holly J | 8/10 | 2159 days | 4% |
| Anneke | 10/10 | 2281 days | 4% |
| Red G. | 10/10 | 2310 days | 4% |
| Thpes | 8/10 | 2341 days | 4% |
| Brad | 10/10 | 2341 days | 4% |
| Josh & Eleanor | 9/10 | 2433 days | 4% |
| Phil Bennett | 9/10 | 2463 days | 4% |
| Phil | 9/10 | 2463 days | 4% |
| Shelbi Kelly | 10/10 | 2463 days | 4% |
| Gaudenz Schnell | 10/10 | 2646 days | 3% |
| Marie van Tol | 9/10 | 2675 days | 3% |
| Beth | 10/10 | 2675 days | 3% |
| Jeremy | 9/10 | 2706 days | 3% |
| Jacqui | 10/10 | 2737 days | 3% |
| Marco | 9/10 | 2767 days | 3% |
| Ryan | 10/10 | 2798 days | 3% |
| Grizzly Girl | 10/10 | 2798 days | 3% |
| Lance | 10/10 | 2798 days | 3% |
| Daphne H | 9/10 | 2828 days | 3% |
| Cassie | 9/10 | 2828 days | 3% |
| Esther | 8/10 | 2920 days | 3% |
| Clovis C. | 10/10 | 2981 days | 3% |
| Tom J. | 9/10 | 3012 days | 3% |
| Anke | 9/10 | 3012 days | 3% |
| S Weslake | 9/10 | 3012 days | 3% |
| Tom Meulders | 5/10 | 3084 days | 2% |
| Joe Trigg | 5/10 | 3134 days | 2% |
| Gary Prescot | 8/10 | 3165 days | 2% |
| Peter Suan | 10/10 | 3278 days | 2% |
| Lotta Vuorjoki | 10/10 | 3309 days | 2% |
| Janet Pentelow | 7/10 | 3338 days | 2% |
| Julia Kurtz | 8/10 | 3347 days | 2% |
| Tracey Leyston | 10/10 | 3387 days | 2% |
| Kati Behrendt | 9/10 | 3395 days | 2% |
| Tombeadle | 10/10 | 3404 days | 2% |
| Peter Armstrong | 6/10 | 3404 days | 2% |
| Erich Brueggermann | 7/10 | 3434 days | 2% |
| Rebecca Lindsey | 7/10 | 3435 days | 2% |
| Robert Hunt | 8/10 | 3477 days | 2% |
| Sheryl Hicks | 8/10 | 3499 days | 2% |
| Ivan Wee | 10/10 | 3503 days | 2% |
| Daphne H | 9/10 | 3551 days | 2% |
| Daniel Gold | 10/10 | 3649 days | 1% |
| william Sinclair | 10/10 | 3649 days | 1% |
| samuele cason | 10/10 | 3680 days | 1% |
| Wayne Jeskie | 9/10 | 3691 days | 1% |
| Ray Tombs | 10/10 | 3701 days | 1% |
| Julian Minnis | 10/10 | 3702 days | 1% |
| Jean Evans | 10/10 | 3741 days | 1% |
| Richard Thorpe | 7/10 | 3746 days | 1% |
| Philippa and Adam | 9/10 | 3757 days | 1% |
| Mike Awater | 10/10 | 3759 days | 1% |
| Julia Rey | 10/10 | 3767 days | 1% |
| Henry Gann | 10/10 | 3769 days | 1% |
| Jenn | 10/10 | 3799 days | 1% |
| Brian Gray | 10/10 | 3801 days | 1% |
| Meta bobnar | 9/10 | 3892 days | 1% |
| Kirsty Longland | 10/10 | 3925 days | 1% |
| Wolfgang Rank | 10/10 | 4076 days | 0% |
| Stephanie Poppe | 7/10 | 4082 days | 0% |
| Esther Itier | 8/10 | 4102 days | 0% |
| Thomas Neron | 8/10 | 4102 days | 0% |
| Jaron Frost | 10/10 | 4107 days | 0% |
| Pete Arney | 9/10 | 4108 days | 0% |
| Averil Brown | 9/10 | 4133 days | 0% |
| Janie James | 10/10 | 4166 days | 0% |
| Enrico Anna | 10/10 | 4166 days | 0% |
| mark radford | 10/10 | 4166 days | 0% |
| Bjorn Privat | 10/10 | 4175 days | 0% |
| Ingrid Harder | 10/10 | 4197 days | 0% |
| Joanne Robertson | 8/10 | 4205 days | 0% |
| johno Tunnell | 9/10 | 4227 days | 0% |
| Karen Boot | 8/10 | 4227 days | 0% |
| Emma Barr | 10/10 | 4227 days | 0% |
| Nicola Whelan Henderson | 10/10 | 4227 days | 0% |
| Ellen McKee | 10/10 | 4227 days | 0% |
| Scott kearney | 10/10 | 4227 days | 0% |
| Lucas MacDonald | 10/10 | 4227 days | 0% |
| Hartwig Crailsheim | 10/10 | 4227 days | 0% |
| kim haward | 10/10 | 4320 days | 0% |
| Alan Williams | 10/10 | 4441 days | 1% |
| Thomas Hölscher | 10/10 | 4441 days | 1% |
| Thomas Walsh | 9/10 | 4473 days | 1% |
| Steve Fraser | 5/10 | 4501 days | 1% |
| Lee D | 1/10 | 4716 days | 0% |
| Alex Laidlaw | 5/10 | 4935 days | 0% |
| Sander Heike | 8/10 | 5175 days | 1% |
| Monika Kneidl | 7/10 | 5178 days | 1% |
| Lorna Williams | 7/10 | 5198 days | 1% |
| Hilbert vanEssen | 3/10 | 5200 days | 0% |
| Ed & Katie Riches | 6/10 | 5215 days | 0% |
| Preben vil Helmsen | 6/10 | 5215 days | 0% |
| Thomas & Ruth Hardmeier | 1/10 | 5220 days | 0% |
| Kurt & Noemi Buhler | 1/10 | 5227 days | 0% |
| Des & Ann Bidwell | 6/10 | 5227 days | 0% |
| Dugald McCallum | 5/10 | 5231 days | 0% |
| James McColl | 10/10 | 5324 days | 1% |
| Powerfamily | 8/10 | 5447 days | 1% |
| Jaime Ress | 8/10 | 5549 days | 1% |
| Cory Wornell | 10/10 | 5558 days | 1% |
| Thelia Beament | 8/10 | 5572 days | 1% |
| Tim Wright | 7/10 | 5595 days | 1% |
| SonjaG | 5/10 | 6285 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Riverside Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.02% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 104 days. However the Riverside Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Riverside Holiday Park experience has been adjusted for 82 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 79 | -0.98% |
| 80 | -1.00% |
| 81 | -1.01% |
| 82 | -1.02% |
| 83 | -1.03% |
| 84 | -1.05% |
| 85 | -1.06% |
| … | … |
Balancing Adjustment
0.78% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.