G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Riverside Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Riverside Holiday Park
Valid Reviews
131 Valid Reviews
The Riverside Holiday Park experience has a total of 136 reviews. There are 131 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 131 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 63 |
|
48% |
| 9/10 | 28 |
|
21% |
| 8/10 | 17 |
|
13% |
| 7/10 | 8 |
|
6% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
86.64% Average
The raw data average (mean) for all the Riverside Holiday Park valid reviews is 86.64% and is based on 131 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
20 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 131 valid reviews, the experience has 20 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 20 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
10% |
| 9/10 | 0 |
|
0% |
| 8/10 | 6 |
|
30% |
| 7/10 | 3 |
|
15% |
| 6/10 | 3 |
|
15% |
| 5/10 | 3 |
|
15% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
5% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
10% |
63.50% Average
The raw data average (mean) for all the Riverside Holiday Park face-to-face reviews is 63.50% and is based on 20 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.24%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Toni | 10/10 | 141 days | 100% |
| Rich | 10/10 | 202 days | 99% |
| Jan | 10/10 | 383 days | 93% |
| Felix Koester | 10/10 | 445 days | 90% |
| EI | 9/10 | 475 days | 87% |
| Ellie | 9/10 | 506 days | 86% |
| Kay | 9/10 | 689 days | 73% |
| Georgie | 10/10 | 720 days | 71% |
| Doreen Kirk | 8/10 | 720 days | 70% |
| Emma B | 10/10 | 749 days | 69% |
| Dylan | 10/10 | 933 days | 51% |
| Tzan from CA | 10/10 | 964 days | 48% |
| Julie | 10/10 | 1025 days | 42% |
| Tom | 10/10 | 1114 days | 34% |
| Amy Shoemake | 10/10 | 1176 days | 29% |
| Evan | 10/10 | 1206 days | 27% |
| Roxanne | 10/10 | 1571 days | 9% |
| Cera | 10/10 | 1724 days | 6% |
| Wayne Ravelich | 8/10 | 1816 days | 5% |
| Clive | 10/10 | 1875 days | 5% |
| Tourist in my own country | 1/10 | 1875 days | 2% |
| Jade Bray | 9/10 | 1875 days | 5% |
| Harry | 10/10 | 1875 days | 5% |
| Dan | 9/10 | 1936 days | 5% |
| Teesh K | 9/10 | 1936 days | 5% |
| Daretobe | 9/10 | 1936 days | 5% |
| Manuela | 10/10 | 1997 days | 5% |
| Shar-ron & Jim | 9/10 | 1997 days | 5% |
| Holly J | 8/10 | 2059 days | 4% |
| Anneke | 10/10 | 2181 days | 4% |
| Red G. | 10/10 | 2210 days | 4% |
| Thpes | 8/10 | 2241 days | 4% |
| Brad | 10/10 | 2241 days | 4% |
| Josh & Eleanor | 9/10 | 2333 days | 4% |
| Phil Bennett | 9/10 | 2363 days | 4% |
| Phil | 9/10 | 2363 days | 4% |
| Shelbi Kelly | 10/10 | 2363 days | 4% |
| Gaudenz Schnell | 10/10 | 2547 days | 4% |
| Marie van Tol | 9/10 | 2575 days | 4% |
| Beth | 10/10 | 2575 days | 4% |
| Jeremy | 9/10 | 2606 days | 3% |
| Jacqui | 10/10 | 2637 days | 3% |
| Marco | 9/10 | 2667 days | 3% |
| Ryan | 10/10 | 2698 days | 3% |
| Grizzly Girl | 10/10 | 2698 days | 3% |
| Lance | 10/10 | 2698 days | 3% |
| Daphne H | 9/10 | 2728 days | 3% |
| Cassie | 9/10 | 2728 days | 3% |
| Esther | 8/10 | 2820 days | 3% |
| Clovis C. | 10/10 | 2881 days | 3% |
| Tom J. | 9/10 | 2912 days | 3% |
| Anke | 9/10 | 2912 days | 3% |
| S Weslake | 9/10 | 2912 days | 3% |
| Tom Meulders | 5/10 | 2984 days | 2% |
| Joe Trigg | 5/10 | 3034 days | 2% |
| Gary Prescot | 8/10 | 3065 days | 3% |
| Peter Suan | 10/10 | 3178 days | 2% |
| Lotta Vuorjoki | 10/10 | 3209 days | 2% |
| Janet Pentelow | 7/10 | 3238 days | 2% |
| Julia Kurtz | 8/10 | 3247 days | 2% |
| Tracey Leyston | 10/10 | 3287 days | 2% |
| Kati Behrendt | 9/10 | 3295 days | 2% |
| Tombeadle | 10/10 | 3305 days | 2% |
| Peter Armstrong | 6/10 | 3305 days | 2% |
| Erich Brueggermann | 7/10 | 3334 days | 2% |
| Rebecca Lindsey | 7/10 | 3336 days | 2% |
| Robert Hunt | 8/10 | 3377 days | 2% |
| Sheryl Hicks | 8/10 | 3399 days | 2% |
| Ivan Wee | 10/10 | 3403 days | 2% |
| Daphne H | 9/10 | 3451 days | 2% |
| Daniel Gold | 10/10 | 3550 days | 2% |
| william Sinclair | 10/10 | 3550 days | 2% |
| samuele cason | 10/10 | 3581 days | 2% |
| Wayne Jeskie | 9/10 | 3591 days | 2% |
| Ray Tombs | 10/10 | 3601 days | 2% |
| Julian Minnis | 10/10 | 3602 days | 2% |
| Jean Evans | 10/10 | 3642 days | 1% |
| Richard Thorpe | 7/10 | 3646 days | 1% |
| Philippa and Adam | 9/10 | 3657 days | 1% |
| Mike Awater | 10/10 | 3659 days | 1% |
| Julia Rey | 10/10 | 3667 days | 1% |
| Henry Gann | 10/10 | 3669 days | 1% |
| Jenn | 10/10 | 3699 days | 1% |
| Brian Gray | 10/10 | 3702 days | 1% |
| Meta bobnar | 9/10 | 3792 days | 1% |
| Kirsty Longland | 10/10 | 3825 days | 1% |
| Wolfgang Rank | 10/10 | 3976 days | 1% |
| Stephanie Poppe | 7/10 | 3982 days | 1% |
| Esther Itier | 8/10 | 4002 days | 0% |
| Thomas Neron | 8/10 | 4002 days | 0% |
| Jaron Frost | 10/10 | 4008 days | 1% |
| Pete Arney | 9/10 | 4008 days | 1% |
| Averil Brown | 9/10 | 4033 days | 1% |
| Janie James | 10/10 | 4067 days | 1% |
| Enrico Anna | 10/10 | 4067 days | 1% |
| mark radford | 10/10 | 4067 days | 1% |
| Bjorn Privat | 10/10 | 4075 days | 1% |
| Ingrid Harder | 10/10 | 4098 days | 1% |
| Joanne Robertson | 8/10 | 4105 days | 0% |
| johno Tunnell | 9/10 | 4128 days | 0% |
| Karen Boot | 8/10 | 4128 days | 0% |
| Emma Barr | 10/10 | 4128 days | 0% |
| Nicola Whelan Henderson | 10/10 | 4128 days | 0% |
| Ellen McKee | 10/10 | 4128 days | 0% |
| Scott kearney | 10/10 | 4128 days | 0% |
| Lucas MacDonald | 10/10 | 4128 days | 0% |
| Hartwig Crailsheim | 10/10 | 4128 days | 0% |
| kim haward | 10/10 | 4220 days | 0% |
| Alan Williams | 10/10 | 4342 days | 0% |
| Thomas Hölscher | 10/10 | 4342 days | 0% |
| Thomas Walsh | 9/10 | 4373 days | 0% |
| Steve Fraser | 5/10 | 4401 days | 1% |
| Lee D | 1/10 | 4616 days | 0% |
| Alex Laidlaw | 5/10 | 4835 days | 0% |
| Sander Heike | 8/10 | 5075 days | 1% |
| Monika Kneidl | 7/10 | 5078 days | 1% |
| Lorna Williams | 7/10 | 5098 days | 1% |
| Hilbert vanEssen | 3/10 | 5100 days | 0% |
| Ed & Katie Riches | 6/10 | 5115 days | 1% |
| Preben vil Helmsen | 6/10 | 5115 days | 1% |
| Thomas & Ruth Hardmeier | 1/10 | 5120 days | 0% |
| Kurt & Noemi Buhler | 1/10 | 5127 days | 0% |
| Des & Ann Bidwell | 6/10 | 5127 days | 1% |
| Dugald McCallum | 5/10 | 5131 days | 0% |
| James McColl | 10/10 | 5224 days | 1% |
| Powerfamily | 8/10 | 5347 days | 1% |
| Jaime Ress | 8/10 | 5449 days | 1% |
| Cory Wornell | 10/10 | 5458 days | 1% |
| Thelia Beament | 8/10 | 5472 days | 1% |
| Tim Wright | 7/10 | 5495 days | 1% |
| SonjaG | 5/10 | 6185 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Riverside Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.82% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Riverside Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Riverside Holiday Park experience has been adjusted for 136 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 133 | -2.76% |
| 134 | -2.78% |
| 135 | -2.80% |
| 136 | -2.82% |
| 137 | -2.84% |
| 138 | -2.86% |
| 139 | -2.88% |
| … | … |
Balancing Adjustment
0.70% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.