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Ranking Score Explained

Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Kaiteriteri Recreation Reserve.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Kaiteriteri Recreation Reserve

Valid Reviews

435 Valid Reviews

The Kaiteriteri Recreation Reserve experience has a total of 438 reviews. There are 435 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 435 valid reviews:

Rating Count Percentage
10/10 70
16%
9/10 128
29%
8/10 136
31%
7/10 61
14%
6/10 22
5%
5/10 12
3%
4/10 3
1%
3/10 3
1%
2/10 0
0%
1/10 0
0%

82.30% Average

The raw data average (mean) for all the Kaiteriteri Recreation Reserve valid reviews is 82.30% and is based on 435 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

370 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 435 valid reviews, the experience has 370 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 370 face-to-face reviews:

Rating Count Percentage
10/10 56
15%
9/10 109
29%
8/10 118
32%
7/10 55
15%
6/10 19
5%
5/10 10
3%
4/10 1
0%
3/10 2
1%
2/10 0
0%
1/10 0
0%

82.27% Average

The raw data average (mean) for all the Kaiteriteri Recreation Reserve face-to-face reviews is 82.27% and is based on 370 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

86.41%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Pierre Leroux 10/10 138 days 100%
Oliver Muenster 10/10 169 days 99%
Annemiek Broshuis 8/10 169 days 97%
Alison Powell 10/10 197 days 99%
Peter Mooij 8/10 197 days 97%
Stuart Beare 10/10 197 days 99%
Emily 10/10 289 days 96%
Claire 9/10 320 days 94%
Marine 8/10 534 days 83%
James 8/10 562 days 81%
GeorgeX 8/10 624 days 77%
Chloe 9/10 654 days 76%
TrevJ 9/10 868 days 57%
Gabija Baugirdaite 8/10 899 days 53%
Hendrik Schulz-Jander 6/10 928 days 44%
Kingyclan 6/10 959 days 41%
Stine 9/10 990 days 45%
Benjamin 3/10 990 days 24%
Max 7/10 1234 days 23%
Sarah Woolley 10/10 1265 days 23%
James Kidston 10/10 1265 days 23%
Matt Olejniczak 9/10 1265 days 23%
Amy Shoemake 10/10 1355 days 18%
Nicky 10/10 1689 days 6%
ZMad 10/10 2115 days 4%
Joe Johnson 9/10 2146 days 4%
Nina 4/10 2389 days 2%
Matt 6/10 2726 days 3%
Paul Smith 9/10 2754 days 3%
Francois & Caroline 9/10 2785 days 3%
Shane 10/10 2816 days 3%
Jacqui 9/10 2816 days 3%
Margie 9/10 2816 days 3%
Noreasters 9/10 2846 days 3%
Cassie 7/10 2907 days 2%
Jenny 8/10 3030 days 2%
Hannah 9/10 3091 days 2%
Chris & Peg 8/10 3091 days 2%
Megan Roper 4/10 3108 days 1%
Paul and Paula 10/10 3178 days 2%
Gary Prescot 7/10 3244 days 2%
Matt 9/10 3394 days 2%
Julia Kurtz 9/10 3422 days 2%
Rosanna Leeming 8/10 3471 days 2%
Peter Armstrong 8/10 3483 days 2%
Jos Tolboom 8/10 3510 days 1%
Belinda Clarke 9/10 3734 days 1%
W Donovan 9/10 3766 days 1%
Raphaël 7/10 3820 days 1%
Paul Smith 8/10 3821 days 1%
Elka Keijzer 8/10 4125 days 0%
Lisa Quayle 9/10 4264 days 0%
mcp hm 5/10 4491 days 1%
Julia Schabenberger 8/10 4520 days 1%
Lola 5/10 4520 days 1%
Alisa 9/10 4520 days 1%
Laura 7/10 4520 days 1%
James Betz 5/10 4523 days 1%
Family Trip 9/10 4552 days 1%
Ray Bygrave 8/10 4553 days 1%
Elsa Bygrave 8/10 4553 days 1%
Michael Steimel 9/10 4562 days 1%
Isabelle Bohle 9/10 4562 days 1%
Denise 7/10 4592 days 1%
Paul Davies 6/10 4594 days 1%
GN100 7/10 4611 days 1%
GARRYBLOWER 8/10 4642 days 1%
Henrik Joshua 7/10 4672 days 1%
Helen King 8/10 4733 days 1%
Driver Dan 8/10 4825 days 1%
Sven Woelk 10/10 4881 days 1%
Fjord 6/10 4901 days 1%
Socea 3/10 4901 days 0%
Marie 8/10 4902 days 1%
Dirk Sörensen 8/10 4917 days 1%
Mo Downes 3/10 4931 days 0%
William Notcutt 5/10 4976 days 1%
Alison Langley 8/10 4989 days 1%
Ingrid 9/10 4989 days 1%
Reinier Timmer 8/10 4989 days 1%
Sue Kieseker 8/10 4992 days 1%
Tony Hines 9/10 4993 days 1%
Michael Kretzschmar 9/10 4993 days 1%
Jason 7/10 4994 days 1%
Andy 10/10 4998 days 1%
Reijenga 8/10 4998 days 1%
Timo Maschke 7/10 4998 days 1%
Franz Schueler 10/10 4999 days 1%
Hanson 6/10 4999 days 1%
James Cookson 7/10 5000 days 1%
Paul Lawrence 6/10 5005 days 1%
Debbie 10/10 5008 days 1%
Denise Albrecht 6/10 5011 days 1%
Laurits and Bettina 7/10 5014 days 1%
John Freeman 8/10 5023 days 1%
Letitia Wenn 9/10 5024 days 1%
maelstrom 10/10 5251 days 1%
David Prendergast 8/10 5263 days 1%
Trish V 10/10 5264 days 1%
Lisa Carey 10/10 5268 days 1%
Sally Gordie 8/10 5269 days 1%
Carly Braddock 7/10 5271 days 1%
Philippe Merino 9/10 5273 days 1%
Heiner Reinecke 9/10 5274 days 1%
Norman UK 8/10 5274 days 1%
Sandra Dirk 9/10 5274 days 1%
Val Phillips 10/10 5275 days 1%
Helmut Schmid 9/10 5276 days 1%
Jill Boruff 9/10 5276 days 1%
Peter Adams 8/10 5276 days 1%
D Esson 8/10 5276 days 1%
Robert Steendijk 7/10 5277 days 1%
Susanne A 7/10 5279 days 1%
Tuedi Muggli 8/10 5279 days 1%
Tim Germany 8/10 5282 days 1%
Owen Dunning 10/10 5286 days 1%
Madeleine Mueller 7/10 5287 days 1%
Jenny McTigue 9/10 5292 days 1%
Jolene & James 9/10 5292 days 1%
Paul & Jayne Smith 9/10 5292 days 1%
Michael & Janet 9/10 5292 days 1%
Martin & Dee Bellarby 9/10 5292 days 1%
Patrick Grant 7/10 5292 days 1%
Cole 6/10 5293 days 1%
Chris 8/10 5293 days 1%
Carl & Desiree Potter 10/10 5294 days 1%
Karin 8/10 5294 days 1%
Ed & Katie Riches 8/10 5294 days 1%
Frans 8/10 5294 days 1%
Annie 10/10 5294 days 1%
Pierre Boulanger 8/10 5294 days 1%
Rene 8/10 5294 days 1%
Jerry Larason 10/10 5294 days 1%
Shirley Marshall 10/10 5294 days 1%
Barry Baily 8/10 5295 days 1%
Ian Sainsbury 8/10 5296 days 1%
Dave Rattray 9/10 5296 days 1%
Andreas Kofod-Hansen 9/10 5296 days 1%
Peter Putz 7/10 5296 days 1%
Walter & Heidi Baumann 9/10 5296 days 1%
Diane Moss 9/10 5296 days 1%
Mary Mitchell 9/10 5296 days 1%
Manuela Weber 8/10 5296 days 1%
Hans Oudenbroek 9/10 5296 days 1%
Dave Simpson 9/10 5296 days 1%
Martin & Christian 9/10 5297 days 1%
Robert McIlraith 9/10 5297 days 1%
Susie Christensen 9/10 5297 days 1%
Schertenleib 8/10 5298 days 1%
Nic Roggeman 7/10 5298 days 1%
Peter Holt 8/10 5299 days 1%
Richard Maddock 9/10 5299 days 1%
M Neuman 6/10 5303 days 1%
Hazel 10/10 5304 days 1%
Colin Philpott 9/10 5304 days 1%
Andy & Lynnie Nevin 6/10 5305 days 1%
Miron & Hendrik 8/10 5306 days 1%
Heike 8/10 5306 days 1%
Adam Critchley 8/10 5308 days 1%
Dick van Doorn 7/10 5310 days 1%
Bethany Hamilton 5/10 5310 days 1%
polzeath 8/10 5311 days 1%
Fred Saunders 10/10 5337 days 1%
Annie 10/10 5373 days 1%
Tobias Forst 7/10 5374 days 1%
Mikala Dinka 9/10 5374 days 1%
Steve & Maggie 7/10 5374 days 1%
Paul 7/10 5380 days 1%
Steve Eley 9/10 5382 days 1%
Nina Bille-Knudsen 8/10 5382 days 1%
Christoph 9/10 5382 days 1%
Robin & Sandra Dijke 8/10 5382 days 1%
Willem & Lilian 10/10 5382 days 1%
John & Myra Sloan 9/10 5382 days 1%
Josh 7/10 5385 days 1%
Natascha & Greg 8/10 5385 days 1%
Kaelin 9/10 5387 days 1%
Jane Stalker 8/10 5388 days 1%
Konny 9/10 5389 days 1%
Andreas & Sonja 10/10 5389 days 1%
Sarah Graham 9/10 5389 days 1%
Theresa 10/10 5389 days 1%
Rudy Witt 8/10 5389 days 1%
Sue 8/10 5389 days 1%
Remco te Lintum 8/10 5389 days 1%
Alberto Redner 10/10 5389 days 1%
Verhahr 8/10 5393 days 1%
Scott & Madeleine Bancroft 10/10 5393 days 1%
Gary A 8/10 5403 days 1%
John & Lorraine 8/10 5627 days 1%
Derek 8/10 5628 days 1%
Julie and Russ Charles 10/10 5630 days 1%
Julie 9/10 5630 days 1%
Brian & Di 9/10 5630 days 1%
Leroy Dimitri 8/10 5630 days 1%
Jo Meekley 10/10 5632 days 1%
John Stokes 10/10 5636 days 1%
Clemens 6/10 5637 days 1%
Julia 8/10 5638 days 1%
Michael Messuie 9/10 5638 days 1%
Shane Curline 8/10 5638 days 1%
Janey Chamberlain 9/10 5639 days 1%
David and Karen 9/10 5640 days 1%
Jim & Rebecca 10/10 5640 days 1%
Victoria Boolsen 10/10 5640 days 1%
Johannes Klein 9/10 5640 days 1%
Zoe Nash 7/10 5640 days 1%
Jim & Suzy Ducker 7/10 5641 days 1%
K Dahmer 7/10 5641 days 1%
Nicola Shaw 9/10 5641 days 1%
Adrian Beckett 8/10 5644 days 1%
Douglas & Alison Mark 8/10 5644 days 1%
Mannebach & Siejert 8/10 5645 days 1%
Cameron and Kim 8/10 5647 days 1%
Michael Assfalg 9/10 5647 days 1%
Carolin 7/10 5647 days 1%
Jeff and Carey Brown 9/10 5647 days 1%
Jan Visser 7/10 5648 days 1%
Iko 7/10 5648 days 1%
Gerhard 7/10 5649 days 1%
Diete Rokosch 10/10 5649 days 1%
Frederik Christiansen 9/10 5650 days 1%
Ross Salisbury 9/10 5650 days 1%
Colin Lockwood 6/10 5651 days 1%
Gert Vogelaers 9/10 5651 days 1%
David Emerick 9/10 5651 days 1%
Callum Sibbald 8/10 5652 days 1%
Hadleigh 8/10 5653 days 1%
Manu & Gabi 4/10 5653 days 0%
Gerlach 5/10 5653 days 1%
John Shaw 8/10 5655 days 1%
Allan 8/10 5656 days 1%
Jan Vlasblom 8/10 5656 days 1%
Ron Pantzer 8/10 5657 days 1%
Gerd Pagel 10/10 5661 days 1%
Matthew 9/10 5664 days 1%
Gordon and Sue 8/10 5664 days 1%
Danny and Loreen Way 6/10 5664 days 1%
Hvid 9/10 5664 days 1%
Angela 8/10 5664 days 1%
Vanderhorst 7/10 5664 days 1%
David and Wendy Lucas 10/10 5665 days 1%
David 5/10 5666 days 1%
Glenn 6/10 5667 days 1%
Nicole 5/10 5667 days 1%
Simon Vallis 9/10 5667 days 1%
Mike and Alice Powner 9/10 5667 days 1%
Samuel Prechel 8/10 5668 days 1%
Jenny & Barry Sleeman 8/10 5669 days 1%
Petersen 10/10 5669 days 1%
Robert Haidt 9/10 5669 days 1%
Derek Woodward 8/10 5670 days 1%
Christina Fischer 7/10 5671 days 1%
Pam de Vos 8/10 5672 days 1%
Kay and Colin Yendole 7/10 5672 days 1%
John Clarkson 10/10 5674 days 1%
Grada Anderson 10/10 5676 days 1%
Christian Foerster 7/10 5676 days 1%
M Schram 8/10 5931 days 1%
Angela 9/10 5934 days 1%
Grant 10/10 5934 days 1%
Jon van Hanten 8/10 5938 days 1%
Pete & Chris 9/10 5938 days 1%
Charli Skinner 8/10 5943 days 1%
Chris & Rob 8/10 5945 days 1%
Siebels Wilke 8/10 5945 days 1%
Baumgarten 7/10 5949 days 1%
Amy 10/10 5952 days 1%
heather Cardinal 10/10 5968 days 1%
Peter and Hilda 10/10 5982 days 1%
Quin 9/10 5982 days 1%
Stefan Scheiterlein 9/10 5995 days 1%
Russ Turner 7/10 5999 days 1%
Keita-Karen Buchanan 9/10 5999 days 1%
Andy & Louise Dutton 9/10 6000 days 1%
OMPA 10/10 6001 days 1%
Ingrid Zell 7/10 6004 days 1%
Matt Roper 9/10 6004 days 1%
Westermann 9/10 6004 days 1%
Hershell 8/10 6005 days 1%
A Libbis 7/10 6005 days 1%
Pam & Norman 9/10 6006 days 1%
hughesW 9/10 6013 days 1%
Horst 9/10 6016 days 1%
Thomas & Jucki 7/10 6016 days 1%
Amanda Iavarone 9/10 6019 days 1%
Haitsma 7/10 6021 days 1%
Pierre Pilon 7/10 6021 days 1%
Ron Price 8/10 6021 days 1%
Mark 9/10 6021 days 1%
Jenny 8/10 6021 days 1%
Jann Clar 8/10 6022 days 1%
Aaron 9/10 6023 days 1%
Sue Bennett 8/10 6023 days 1%
X Fischbacker 10/10 6023 days 1%
Hans de Rijk 9/10 6023 days 1%
Lynn Tichauer 8/10 6024 days 1%
Bunnik 8/10 6026 days 1%
Walter 5/10 6027 days 1%
Armand 8/10 6027 days 1%
Lousie Hug 7/10 6027 days 1%
Alzbeta Czech 9/10 6027 days 1%
Eva 8/10 6030 days 1%
Don and Barb 8/10 6034 days 1%
margaret Klawitter 9/10 6034 days 1%
Lasse Olesen 6/10 6034 days 1%
Lewis 10/10 6034 days 1%
Mark 9/10 6036 days 1%
Peter McGain 8/10 6036 days 1%
Brian Elmes 10/10 6036 days 1%
Fred Briggs 8/10 6036 days 1%
Mike Kirchner 6/10 6037 days 1%
Radek Hoferek 8/10 6037 days 1%
Karin 9/10 6037 days 1%
Mrs Russon 9/10 6038 days 1%
Richard Thompson 7/10 6038 days 1%
Gerrard Van S 8/10 6040 days 1%
Nick 5/10 6040 days 1%
Keith Maplestone 7/10 6040 days 1%
Yvonne Ing 10/10 6040 days 1%
Diane Chapple 7/10 6040 days 1%
Coby Aalbrecht 8/10 6040 days 1%
nzMuppet 10/10 6041 days 1%
Bo Moenstead 8/10 6050 days 1%
bev arrowsmith 9/10 6072 days 1%
kay and colin 9/10 6072 days 1%
menzel 8/10 6086 days 1%
adamek 8/10 6087 days 1%
paulj 9/10 6088 days 1%
stevnba 9/10 6088 days 1%
willemrn 9/10 6088 days 1%
stefanz 8/10 6088 days 1%
Linda Coats 8/10 6088 days 1%
shannon atkin 7/10 6088 days 1%
Werner Zuis 9/10 6088 days 1%
carmenk 9/10 6089 days 1%
elskeb 8/10 6091 days 1%
blokzyl 9/10 6092 days 1%
jeffandlou 6/10 6092 days 1%
susanl 9/10 6094 days 1%
andres 8/10 6095 days 1%
vivw 10/10 6095 days 1%
catdonjaime 7/10 6096 days 1%
robertst 8/10 6097 days 1%
pimn 9/10 6097 days 1%
hofstetterf 10/10 6101 days 1%
Simon Slawner 8/10 6105 days 1%
Anne Ford 8/10 6105 days 1%
Anita de Boer 7/10 6105 days 1%
Douglas Beresford 8/10 6105 days 1%
Stefan Lua 8/10 6105 days 1%
Christian Jean Louis 7/10 6105 days 1%
Mark Tolson 9/10 6105 days 1%
Frank de Voogd 8/10 6107 days 1%
joramv 9/10 6107 days 1%
Kirsty McGrath 8/10 6107 days 1%
Susann Koschmeider 7/10 6107 days 1%
Wolfgang Mages 9/10 6107 days 1%
Susan Marquard 8/10 6107 days 1%
Ines O'Sullivan 10/10 6111 days 1%
Steven Walsh 8/10 6111 days 1%
X Otte 10/10 6111 days 1%
Lisette X 8/10 6111 days 1%
Christy 9/10 6113 days 1%
Wolfgang Dittrich 9/10 6113 days 1%
Jenny Davies 9/10 6113 days 1%
Philip Ryott 7/10 6113 days 1%
X Vogel 7/10 6113 days 1%
Eimear Doyle 8/10 6115 days 1%
Karen 5/10 6115 days 1%
Thorben Thede 6/10 6115 days 1%
Shane and Kate Wilkinson 9/10 6125 days 1%
Val and Barnie Weir 10/10 6126 days 1%
anne p 8/10 6126 days 1%
Nigel Petrie 9/10 6126 days 1%
Andrea and Craig Swinson 8/10 6127 days 1%
Tracy & Peter Cassidy 8/10 6142 days 1%
AliB 10/10 6155 days 1%
erikc 8/10 6207 days 1%
alanvn 8/10 6216 days 1%
johanw 7/10 6219 days 1%
arthurw 10/10 6220 days 1%
johannac 9/10 6222 days 1%
kindel 8/10 6229 days 1%
linus 9/10 6229 days 1%
godineau 6/10 6229 days 1%
NancyB 9/10 6331 days 1%
Amy_B 9/10 6331 days 1%
TillE412 9/10 6332 days 1%
BryonyS 7/10 6335 days 1%
JoF 8/10 6335 days 1%
RogerW 7/10 6337 days 1%
RussC 6/10 6339 days 1%
Christian Kamm 10/10 6344 days 1%
Kaye 9/10 6347 days 1%
jenniferk 10/10 6347 days 1%
ginekek 9/10 6347 days 1%
scottl 6/10 6347 days 1%
rosil 10/10 6347 days 1%
VirginiaR 8/10 6347 days 1%
LowerD 9/10 6347 days 1%
JanL 10/10 6347 days 1%
Martina Bumiller 10/10 6352 days 1%
PamCecil 8/10 6354 days 1%
AnjaN 10/10 6354 days 1%
Camille Crabos 8/10 6354 days 1%
DennisK 9/10 6359 days 1%
JasonL 8/10 6359 days 1%
WalterG 10/10 6363 days 1%
Rissmann 9/10 6363 days 1%
DamienM 9/10 6363 days 1%
JolondaR 9/10 6365 days 1%
LesleyR 7/10 6365 days 1%
SabineGermany 9/10 6365 days 1%
StefanGermany1 8/10 6365 days 1%
Loethke 8/10 6365 days 1%
Colin Heath 10/10 6365 days 1%
SteveW 9/10 6366 days 1%
RebeccaD1 8/10 6366 days 1%
Steve 9/10 6381 days 1%
NikkiB1 8/10 6382 days 1%
VictoriaH 9/10 6382 days 1%
RichardE 7/10 6382 days 1%
Otto 8/10 6388 days 1%
NicoleK 8/10 6388 days 1%
Marina 7/10 6389 days 1%
Dirk 8/10 6390 days 1%
Karen 8/10 6394 days 1%
Kay 7/10 6396 days 1%
John 9/10 6396 days 1%
Renee 9/10 6396 days 1%
Carmel 7/10 6396 days 1%
Denise 5/10 6469 days 1%
John 8/10 6474 days 1%
John B 10/10 6475 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kaiteriteri Recreation Reserve experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-1.37% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 112 days. However the Kaiteriteri Recreation Reserve experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Kaiteriteri Recreation Reserve experience has been adjusted for 118 days. Adjustments are according to the following table.

Days Adjustment
… …
115 -1.34%
116 -1.35%
117 -1.36%
118 -1.37%
119 -1.39%
120 -1.40%
121 -1.41%
… …

Balancing Adjustment

1.81% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

87%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.