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Ranking Score Explained

Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Kaiteriteri Recreation Reserve.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Kaiteriteri Recreation Reserve

Valid Reviews

435 Valid Reviews

The Kaiteriteri Recreation Reserve experience has a total of 438 reviews. There are 435 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 435 valid reviews:

Rating Count Percentage
10/10 70
16%
9/10 128
29%
8/10 136
31%
7/10 61
14%
6/10 22
5%
5/10 12
3%
4/10 3
1%
3/10 3
1%
2/10 0
0%
1/10 0
0%

82.30% Average

The raw data average (mean) for all the Kaiteriteri Recreation Reserve valid reviews is 82.30% and is based on 435 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

370 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 435 valid reviews, the experience has 370 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 370 face-to-face reviews:

Rating Count Percentage
10/10 56
15%
9/10 109
29%
8/10 118
32%
7/10 55
15%
6/10 19
5%
5/10 10
3%
4/10 1
0%
3/10 2
1%
2/10 0
0%
1/10 0
0%

82.27% Average

The raw data average (mean) for all the Kaiteriteri Recreation Reserve face-to-face reviews is 82.27% and is based on 370 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

86.36%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Pierre Leroux 10/10 120 days 100%
Oliver Muenster 10/10 151 days 100%
Annemiek Broshuis 8/10 151 days 98%
Alison Powell 10/10 179 days 99%
Peter Mooij 8/10 179 days 97%
Stuart Beare 10/10 179 days 99%
Emily 10/10 271 days 97%
Claire 9/10 302 days 95%
Marine 8/10 516 days 84%
James 8/10 544 days 82%
GeorgeX 8/10 606 days 78%
Chloe 9/10 636 days 77%
TrevJ 9/10 850 days 59%
Gabija Baugirdaite 8/10 881 days 55%
Hendrik Schulz-Jander 6/10 910 days 46%
Kingyclan 6/10 941 days 43%
Stine 9/10 972 days 46%
Benjamin 3/10 972 days 25%
Max 7/10 1216 days 24%
Sarah Woolley 10/10 1247 days 24%
James Kidston 10/10 1247 days 24%
Matt Olejniczak 9/10 1247 days 24%
Amy Shoemake 10/10 1337 days 19%
Nicky 10/10 1671 days 6%
ZMad 10/10 2097 days 4%
Joe Johnson 9/10 2128 days 4%
Nina 4/10 2371 days 2%
Matt 6/10 2708 days 3%
Paul Smith 9/10 2736 days 3%
Francois & Caroline 9/10 2767 days 3%
Shane 10/10 2798 days 3%
Jacqui 9/10 2798 days 3%
Margie 9/10 2798 days 3%
Noreasters 9/10 2828 days 3%
Cassie 7/10 2889 days 2%
Jenny 8/10 3012 days 2%
Hannah 9/10 3073 days 2%
Chris & Peg 8/10 3073 days 2%
Megan Roper 4/10 3090 days 1%
Paul and Paula 10/10 3160 days 2%
Gary Prescot 7/10 3226 days 2%
Matt 9/10 3377 days 2%
Julia Kurtz 9/10 3404 days 2%
Rosanna Leeming 8/10 3453 days 2%
Peter Armstrong 8/10 3466 days 2%
Jos Tolboom 8/10 3492 days 1%
Belinda Clarke 9/10 3716 days 1%
W Donovan 9/10 3748 days 1%
Raphaël 7/10 3803 days 1%
Paul Smith 8/10 3803 days 1%
Elka Keijzer 8/10 4108 days 0%
Lisa Quayle 9/10 4246 days 0%
mcp hm 5/10 4473 days 1%
Julia Schabenberger 8/10 4502 days 1%
Lola 5/10 4502 days 1%
Alisa 9/10 4502 days 1%
Laura 7/10 4502 days 1%
James Betz 5/10 4505 days 1%
Family Trip 9/10 4534 days 1%
Ray Bygrave 8/10 4535 days 1%
Elsa Bygrave 8/10 4535 days 1%
Michael Steimel 9/10 4544 days 1%
Isabelle Bohle 9/10 4544 days 1%
Denise 7/10 4574 days 1%
Paul Davies 6/10 4576 days 1%
GN100 7/10 4593 days 1%
GARRYBLOWER 8/10 4624 days 1%
Henrik Joshua 7/10 4654 days 1%
Helen King 8/10 4715 days 1%
Driver Dan 8/10 4807 days 1%
Sven Woelk 10/10 4863 days 1%
Fjord 6/10 4883 days 1%
Socea 3/10 4883 days 0%
Marie 8/10 4884 days 1%
Dirk Sörensen 8/10 4899 days 1%
Mo Downes 3/10 4913 days 0%
William Notcutt 5/10 4958 days 1%
Alison Langley 8/10 4971 days 1%
Ingrid 9/10 4971 days 1%
Reinier Timmer 8/10 4971 days 1%
Sue Kieseker 8/10 4974 days 1%
Tony Hines 9/10 4975 days 1%
Michael Kretzschmar 9/10 4975 days 1%
Jason 7/10 4976 days 1%
Andy 10/10 4980 days 1%
Reijenga 8/10 4980 days 1%
Timo Maschke 7/10 4980 days 1%
Franz Schueler 10/10 4981 days 1%
Hanson 6/10 4981 days 1%
James Cookson 7/10 4982 days 1%
Paul Lawrence 6/10 4987 days 1%
Debbie 10/10 4990 days 1%
Denise Albrecht 6/10 4993 days 1%
Laurits and Bettina 7/10 4996 days 1%
John Freeman 8/10 5005 days 1%
Letitia Wenn 9/10 5006 days 1%
maelstrom 10/10 5233 days 1%
David Prendergast 8/10 5245 days 1%
Trish V 10/10 5246 days 1%
Lisa Carey 10/10 5250 days 1%
Sally Gordie 8/10 5251 days 1%
Carly Braddock 7/10 5253 days 1%
Philippe Merino 9/10 5255 days 1%
Heiner Reinecke 9/10 5256 days 1%
Norman UK 8/10 5256 days 1%
Sandra Dirk 9/10 5256 days 1%
Val Phillips 10/10 5257 days 1%
Helmut Schmid 9/10 5258 days 1%
Jill Boruff 9/10 5258 days 1%
Peter Adams 8/10 5258 days 1%
D Esson 8/10 5258 days 1%
Robert Steendijk 7/10 5259 days 1%
Susanne A 7/10 5261 days 1%
Tuedi Muggli 8/10 5261 days 1%
Tim Germany 8/10 5264 days 1%
Owen Dunning 10/10 5268 days 1%
Madeleine Mueller 7/10 5269 days 1%
Jenny McTigue 9/10 5274 days 1%
Jolene & James 9/10 5274 days 1%
Paul & Jayne Smith 9/10 5274 days 1%
Michael & Janet 9/10 5274 days 1%
Martin & Dee Bellarby 9/10 5274 days 1%
Patrick Grant 7/10 5274 days 1%
Cole 6/10 5275 days 1%
Chris 8/10 5275 days 1%
Carl & Desiree Potter 10/10 5276 days 1%
Karin 8/10 5276 days 1%
Ed & Katie Riches 8/10 5276 days 1%
Frans 8/10 5276 days 1%
Annie 10/10 5276 days 1%
Pierre Boulanger 8/10 5276 days 1%
Rene 8/10 5276 days 1%
Jerry Larason 10/10 5276 days 1%
Shirley Marshall 10/10 5276 days 1%
Barry Baily 8/10 5277 days 1%
Ian Sainsbury 8/10 5278 days 1%
Dave Rattray 9/10 5278 days 1%
Andreas Kofod-Hansen 9/10 5278 days 1%
Peter Putz 7/10 5278 days 1%
Walter & Heidi Baumann 9/10 5278 days 1%
Diane Moss 9/10 5278 days 1%
Mary Mitchell 9/10 5278 days 1%
Manuela Weber 8/10 5278 days 1%
Hans Oudenbroek 9/10 5278 days 1%
Dave Simpson 9/10 5278 days 1%
Martin & Christian 9/10 5279 days 1%
Robert McIlraith 9/10 5279 days 1%
Susie Christensen 9/10 5279 days 1%
Schertenleib 8/10 5280 days 1%
Nic Roggeman 7/10 5280 days 1%
Peter Holt 8/10 5281 days 1%
Richard Maddock 9/10 5281 days 1%
M Neuman 6/10 5285 days 1%
Hazel 10/10 5286 days 1%
Colin Philpott 9/10 5286 days 1%
Andy & Lynnie Nevin 6/10 5287 days 1%
Miron & Hendrik 8/10 5288 days 1%
Heike 8/10 5288 days 1%
Adam Critchley 8/10 5290 days 1%
Dick van Doorn 7/10 5292 days 1%
Bethany Hamilton 5/10 5292 days 1%
polzeath 8/10 5293 days 1%
Fred Saunders 10/10 5319 days 1%
Annie 10/10 5355 days 1%
Tobias Forst 7/10 5356 days 1%
Mikala Dinka 9/10 5356 days 1%
Steve & Maggie 7/10 5356 days 1%
Paul 7/10 5362 days 1%
Steve Eley 9/10 5364 days 1%
Nina Bille-Knudsen 8/10 5364 days 1%
Christoph 9/10 5364 days 1%
Robin & Sandra Dijke 8/10 5364 days 1%
Willem & Lilian 10/10 5364 days 1%
John & Myra Sloan 9/10 5364 days 1%
Josh 7/10 5367 days 1%
Natascha & Greg 8/10 5367 days 1%
Kaelin 9/10 5369 days 1%
Jane Stalker 8/10 5370 days 1%
Konny 9/10 5371 days 1%
Andreas & Sonja 10/10 5371 days 1%
Sarah Graham 9/10 5371 days 1%
Theresa 10/10 5371 days 1%
Rudy Witt 8/10 5371 days 1%
Sue 8/10 5371 days 1%
Remco te Lintum 8/10 5371 days 1%
Alberto Redner 10/10 5371 days 1%
Verhahr 8/10 5375 days 1%
Scott & Madeleine Bancroft 10/10 5375 days 1%
Gary A 8/10 5385 days 1%
John & Lorraine 8/10 5609 days 1%
Derek 8/10 5610 days 1%
Julie and Russ Charles 10/10 5612 days 1%
Julie 9/10 5612 days 1%
Brian & Di 9/10 5612 days 1%
Leroy Dimitri 8/10 5612 days 1%
Jo Meekley 10/10 5614 days 1%
John Stokes 10/10 5618 days 1%
Clemens 6/10 5619 days 1%
Julia 8/10 5620 days 1%
Michael Messuie 9/10 5620 days 1%
Shane Curline 8/10 5620 days 1%
Janey Chamberlain 9/10 5621 days 1%
David and Karen 9/10 5622 days 1%
Jim & Rebecca 10/10 5622 days 1%
Victoria Boolsen 10/10 5622 days 1%
Johannes Klein 9/10 5622 days 1%
Zoe Nash 7/10 5622 days 1%
Jim & Suzy Ducker 7/10 5623 days 1%
K Dahmer 7/10 5623 days 1%
Nicola Shaw 9/10 5623 days 1%
Adrian Beckett 8/10 5626 days 1%
Douglas & Alison Mark 8/10 5626 days 1%
Mannebach & Siejert 8/10 5627 days 1%
Cameron and Kim 8/10 5629 days 1%
Michael Assfalg 9/10 5629 days 1%
Carolin 7/10 5629 days 1%
Jeff and Carey Brown 9/10 5629 days 1%
Jan Visser 7/10 5630 days 1%
Iko 7/10 5630 days 1%
Gerhard 7/10 5631 days 1%
Diete Rokosch 10/10 5631 days 1%
Frederik Christiansen 9/10 5632 days 1%
Ross Salisbury 9/10 5632 days 1%
Colin Lockwood 6/10 5633 days 1%
Gert Vogelaers 9/10 5633 days 1%
David Emerick 9/10 5633 days 1%
Callum Sibbald 8/10 5634 days 1%
Hadleigh 8/10 5635 days 1%
Manu & Gabi 4/10 5635 days 0%
Gerlach 5/10 5635 days 1%
John Shaw 8/10 5637 days 1%
Allan 8/10 5638 days 1%
Jan Vlasblom 8/10 5638 days 1%
Ron Pantzer 8/10 5639 days 1%
Gerd Pagel 10/10 5643 days 1%
Matthew 9/10 5646 days 1%
Gordon and Sue 8/10 5646 days 1%
Danny and Loreen Way 6/10 5646 days 1%
Hvid 9/10 5646 days 1%
Angela 8/10 5646 days 1%
Vanderhorst 7/10 5646 days 1%
David and Wendy Lucas 10/10 5647 days 1%
David 5/10 5648 days 1%
Glenn 6/10 5649 days 1%
Nicole 5/10 5649 days 1%
Simon Vallis 9/10 5649 days 1%
Mike and Alice Powner 9/10 5649 days 1%
Samuel Prechel 8/10 5650 days 1%
Jenny & Barry Sleeman 8/10 5651 days 1%
Petersen 10/10 5651 days 1%
Robert Haidt 9/10 5651 days 1%
Derek Woodward 8/10 5652 days 1%
Christina Fischer 7/10 5653 days 1%
Pam de Vos 8/10 5654 days 1%
Kay and Colin Yendole 7/10 5654 days 1%
John Clarkson 10/10 5656 days 1%
Grada Anderson 10/10 5658 days 1%
Christian Foerster 7/10 5658 days 1%
M Schram 8/10 5913 days 1%
Angela 9/10 5916 days 1%
Grant 10/10 5916 days 1%
Jon van Hanten 8/10 5920 days 1%
Pete & Chris 9/10 5920 days 1%
Charli Skinner 8/10 5925 days 1%
Chris & Rob 8/10 5927 days 1%
Siebels Wilke 8/10 5927 days 1%
Baumgarten 7/10 5931 days 1%
Amy 10/10 5934 days 1%
heather Cardinal 10/10 5950 days 1%
Peter and Hilda 10/10 5964 days 1%
Quin 9/10 5964 days 1%
Stefan Scheiterlein 9/10 5977 days 1%
Russ Turner 7/10 5981 days 1%
Keita-Karen Buchanan 9/10 5981 days 1%
Andy & Louise Dutton 9/10 5982 days 1%
OMPA 10/10 5983 days 1%
Ingrid Zell 7/10 5986 days 1%
Matt Roper 9/10 5986 days 1%
Westermann 9/10 5986 days 1%
Hershell 8/10 5987 days 1%
A Libbis 7/10 5987 days 1%
Pam & Norman 9/10 5988 days 1%
hughesW 9/10 5995 days 1%
Horst 9/10 5998 days 1%
Thomas & Jucki 7/10 5998 days 1%
Amanda Iavarone 9/10 6001 days 1%
Haitsma 7/10 6003 days 1%
Pierre Pilon 7/10 6003 days 1%
Ron Price 8/10 6003 days 1%
Mark 9/10 6003 days 1%
Jenny 8/10 6003 days 1%
Jann Clar 8/10 6004 days 1%
Aaron 9/10 6005 days 1%
Sue Bennett 8/10 6005 days 1%
X Fischbacker 10/10 6005 days 1%
Hans de Rijk 9/10 6005 days 1%
Lynn Tichauer 8/10 6006 days 1%
Bunnik 8/10 6008 days 1%
Walter 5/10 6009 days 1%
Armand 8/10 6009 days 1%
Lousie Hug 7/10 6009 days 1%
Alzbeta Czech 9/10 6009 days 1%
Eva 8/10 6012 days 1%
Don and Barb 8/10 6016 days 1%
margaret Klawitter 9/10 6016 days 1%
Lasse Olesen 6/10 6016 days 1%
Lewis 10/10 6016 days 1%
Mark 9/10 6018 days 1%
Peter McGain 8/10 6018 days 1%
Brian Elmes 10/10 6018 days 1%
Fred Briggs 8/10 6018 days 1%
Mike Kirchner 6/10 6019 days 1%
Radek Hoferek 8/10 6019 days 1%
Karin 9/10 6019 days 1%
Mrs Russon 9/10 6020 days 1%
Richard Thompson 7/10 6020 days 1%
Gerrard Van S 8/10 6022 days 1%
Nick 5/10 6022 days 1%
Keith Maplestone 7/10 6022 days 1%
Yvonne Ing 10/10 6022 days 1%
Diane Chapple 7/10 6022 days 1%
Coby Aalbrecht 8/10 6022 days 1%
nzMuppet 10/10 6023 days 1%
Bo Moenstead 8/10 6032 days 1%
bev arrowsmith 9/10 6054 days 1%
kay and colin 9/10 6054 days 1%
menzel 8/10 6068 days 1%
adamek 8/10 6069 days 1%
paulj 9/10 6070 days 1%
stevnba 9/10 6070 days 1%
willemrn 9/10 6070 days 1%
stefanz 8/10 6070 days 1%
Linda Coats 8/10 6070 days 1%
shannon atkin 7/10 6070 days 1%
Werner Zuis 9/10 6070 days 1%
carmenk 9/10 6071 days 1%
elskeb 8/10 6073 days 1%
blokzyl 9/10 6074 days 1%
jeffandlou 6/10 6074 days 1%
susanl 9/10 6076 days 1%
andres 8/10 6077 days 1%
vivw 10/10 6077 days 1%
catdonjaime 7/10 6078 days 1%
robertst 8/10 6079 days 1%
pimn 9/10 6079 days 1%
hofstetterf 10/10 6083 days 1%
Simon Slawner 8/10 6087 days 1%
Anne Ford 8/10 6087 days 1%
Anita de Boer 7/10 6087 days 1%
Douglas Beresford 8/10 6087 days 1%
Stefan Lua 8/10 6087 days 1%
Christian Jean Louis 7/10 6087 days 1%
Mark Tolson 9/10 6087 days 1%
Frank de Voogd 8/10 6089 days 1%
joramv 9/10 6089 days 1%
Kirsty McGrath 8/10 6089 days 1%
Susann Koschmeider 7/10 6089 days 1%
Wolfgang Mages 9/10 6089 days 1%
Susan Marquard 8/10 6089 days 1%
Ines O'Sullivan 10/10 6093 days 1%
Steven Walsh 8/10 6093 days 1%
X Otte 10/10 6093 days 1%
Lisette X 8/10 6093 days 1%
Christy 9/10 6095 days 1%
Wolfgang Dittrich 9/10 6095 days 1%
Jenny Davies 9/10 6095 days 1%
Philip Ryott 7/10 6095 days 1%
X Vogel 7/10 6095 days 1%
Eimear Doyle 8/10 6097 days 1%
Karen 5/10 6097 days 1%
Thorben Thede 6/10 6097 days 1%
Shane and Kate Wilkinson 9/10 6107 days 1%
Val and Barnie Weir 10/10 6108 days 1%
anne p 8/10 6108 days 1%
Nigel Petrie 9/10 6108 days 1%
Andrea and Craig Swinson 8/10 6109 days 1%
Tracy & Peter Cassidy 8/10 6124 days 1%
AliB 10/10 6137 days 1%
erikc 8/10 6189 days 1%
alanvn 8/10 6198 days 1%
johanw 7/10 6201 days 1%
arthurw 10/10 6202 days 1%
johannac 9/10 6204 days 1%
kindel 8/10 6211 days 1%
linus 9/10 6211 days 1%
godineau 6/10 6211 days 1%
NancyB 9/10 6313 days 1%
Amy_B 9/10 6313 days 1%
TillE412 9/10 6314 days 1%
BryonyS 7/10 6317 days 1%
JoF 8/10 6317 days 1%
RogerW 7/10 6319 days 1%
RussC 6/10 6321 days 1%
Christian Kamm 10/10 6326 days 1%
Kaye 9/10 6329 days 1%
jenniferk 10/10 6329 days 1%
ginekek 9/10 6329 days 1%
scottl 6/10 6329 days 1%
rosil 10/10 6329 days 1%
VirginiaR 8/10 6329 days 1%
LowerD 9/10 6329 days 1%
JanL 10/10 6329 days 1%
Martina Bumiller 10/10 6334 days 1%
PamCecil 8/10 6336 days 1%
AnjaN 10/10 6336 days 1%
Camille Crabos 8/10 6336 days 1%
DennisK 9/10 6341 days 1%
JasonL 8/10 6341 days 1%
WalterG 10/10 6345 days 1%
Rissmann 9/10 6345 days 1%
DamienM 9/10 6345 days 1%
JolondaR 9/10 6347 days 1%
LesleyR 7/10 6347 days 1%
SabineGermany 9/10 6347 days 1%
StefanGermany1 8/10 6347 days 1%
Loethke 8/10 6347 days 1%
Colin Heath 10/10 6347 days 1%
SteveW 9/10 6348 days 1%
RebeccaD1 8/10 6348 days 1%
Steve 9/10 6363 days 1%
NikkiB1 8/10 6364 days 1%
VictoriaH 9/10 6364 days 1%
RichardE 7/10 6364 days 1%
Otto 8/10 6370 days 1%
NicoleK 8/10 6370 days 1%
Marina 7/10 6371 days 1%
Dirk 8/10 6372 days 1%
Karen 8/10 6376 days 1%
Kay 7/10 6378 days 1%
John 9/10 6378 days 1%
Renee 9/10 6378 days 1%
Carmel 7/10 6378 days 1%
Denise 5/10 6451 days 1%
John 8/10 6456 days 1%
John B 10/10 6457 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kaiteriteri Recreation Reserve experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-1.05% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 123 days. However the Kaiteriteri Recreation Reserve experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Kaiteriteri Recreation Reserve experience has been adjusted for 101 days. Adjustments are according to the following table.

Days Adjustment
… …
98 -1.02%
99 -1.03%
100 -1.04%
101 -1.05%
102 -1.06%
103 -1.07%
104 -1.08%
… …

Balancing Adjustment

1.76% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

87%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.