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Ranking Score Explained

G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Kaiteriteri Recreation Reserve.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Kaiteriteri Recreation Reserve

Valid Reviews

435 Valid Reviews

The Kaiteriteri Recreation Reserve experience has a total of 438 reviews. There are 435 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 435 valid reviews:

Rating Count Percentage
10/10 70
16%
9/10 128
29%
8/10 136
31%
7/10 61
14%
6/10 22
5%
5/10 12
3%
4/10 3
1%
3/10 3
1%
2/10 0
0%
1/10 0
0%

82.30% Average

The raw data average (mean) for all the Kaiteriteri Recreation Reserve valid reviews is 82.30% and is based on 435 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

370 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 435 valid reviews, the experience has 370 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 370 face-to-face reviews:

Rating Count Percentage
10/10 56
15%
9/10 109
29%
8/10 118
32%
7/10 55
15%
6/10 19
5%
5/10 10
3%
4/10 1
0%
3/10 2
1%
2/10 0
0%
1/10 0
0%

82.27% Average

The raw data average (mean) for all the Kaiteriteri Recreation Reserve face-to-face reviews is 82.27% and is based on 370 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

86.48%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Pierre Leroux 10/10 161 days 100%
Oliver Muenster 10/10 192 days 99%
Annemiek Broshuis 8/10 192 days 97%
Alison Powell 10/10 220 days 99%
Peter Mooij 8/10 220 days 97%
Stuart Beare 10/10 220 days 99%
Emily 10/10 312 days 96%
Claire 9/10 343 days 94%
Marine 8/10 557 days 82%
James 8/10 585 days 80%
GeorgeX 8/10 647 days 76%
Chloe 9/10 677 days 74%
TrevJ 9/10 891 days 55%
Gabija Baugirdaite 8/10 922 days 51%
Hendrik Schulz-Jander 6/10 951 days 42%
Kingyclan 6/10 982 days 40%
Stine 9/10 1013 days 43%
Benjamin 3/10 1013 days 23%
Max 7/10 1257 days 22%
Sarah Woolley 10/10 1288 days 22%
James Kidston 10/10 1288 days 22%
Matt Olejniczak 9/10 1288 days 21%
Amy Shoemake 10/10 1378 days 16%
Nicky 10/10 1712 days 6%
ZMad 10/10 2138 days 4%
Joe Johnson 9/10 2169 days 4%
Nina 4/10 2412 days 2%
Matt 6/10 2749 days 3%
Paul Smith 9/10 2777 days 3%
Francois & Caroline 9/10 2808 days 3%
Shane 10/10 2839 days 3%
Jacqui 9/10 2839 days 3%
Margie 9/10 2839 days 3%
Noreasters 9/10 2869 days 3%
Cassie 7/10 2930 days 3%
Jenny 8/10 3053 days 2%
Hannah 9/10 3114 days 2%
Chris & Peg 8/10 3114 days 2%
Megan Roper 4/10 3131 days 1%
Paul and Paula 10/10 3201 days 2%
Gary Prescot 7/10 3267 days 2%
Matt 9/10 3417 days 2%
Julia Kurtz 9/10 3445 days 2%
Rosanna Leeming 8/10 3494 days 2%
Peter Armstrong 8/10 3506 days 2%
Jos Tolboom 8/10 3533 days 1%
Belinda Clarke 9/10 3757 days 1%
W Donovan 9/10 3789 days 1%
Raphaël 7/10 3843 days 1%
Paul Smith 8/10 3844 days 1%
Elka Keijzer 8/10 4148 days 0%
Lisa Quayle 9/10 4287 days 0%
mcp hm 5/10 4514 days 1%
Julia Schabenberger 8/10 4543 days 1%
Lola 5/10 4543 days 1%
Alisa 9/10 4543 days 1%
Laura 7/10 4543 days 1%
James Betz 5/10 4546 days 1%
Family Trip 9/10 4575 days 1%
Ray Bygrave 8/10 4576 days 1%
Elsa Bygrave 8/10 4576 days 1%
Michael Steimel 9/10 4585 days 1%
Isabelle Bohle 9/10 4585 days 1%
Denise 7/10 4615 days 1%
Paul Davies 6/10 4617 days 1%
GN100 7/10 4634 days 1%
GARRYBLOWER 8/10 4665 days 1%
Henrik Joshua 7/10 4695 days 1%
Helen King 8/10 4756 days 1%
Driver Dan 8/10 4848 days 1%
Sven Woelk 10/10 4904 days 1%
Fjord 6/10 4924 days 1%
Socea 3/10 4924 days 0%
Marie 8/10 4925 days 1%
Dirk Sörensen 8/10 4940 days 1%
Mo Downes 3/10 4954 days 0%
William Notcutt 5/10 4999 days 1%
Alison Langley 8/10 5012 days 1%
Ingrid 9/10 5012 days 1%
Reinier Timmer 8/10 5012 days 1%
Sue Kieseker 8/10 5015 days 1%
Tony Hines 9/10 5016 days 1%
Michael Kretzschmar 9/10 5016 days 1%
Jason 7/10 5017 days 1%
Andy 10/10 5021 days 1%
Reijenga 8/10 5021 days 1%
Timo Maschke 7/10 5021 days 1%
Franz Schueler 10/10 5022 days 1%
Hanson 6/10 5022 days 1%
James Cookson 7/10 5023 days 1%
Paul Lawrence 6/10 5028 days 1%
Debbie 10/10 5031 days 1%
Denise Albrecht 6/10 5034 days 1%
Laurits and Bettina 7/10 5037 days 1%
John Freeman 8/10 5046 days 1%
Letitia Wenn 9/10 5047 days 1%
maelstrom 10/10 5274 days 1%
David Prendergast 8/10 5286 days 1%
Trish V 10/10 5287 days 1%
Lisa Carey 10/10 5291 days 1%
Sally Gordie 8/10 5292 days 1%
Carly Braddock 7/10 5294 days 1%
Philippe Merino 9/10 5296 days 1%
Heiner Reinecke 9/10 5297 days 1%
Norman UK 8/10 5297 days 1%
Sandra Dirk 9/10 5297 days 1%
Val Phillips 10/10 5298 days 1%
Helmut Schmid 9/10 5299 days 1%
Jill Boruff 9/10 5299 days 1%
Peter Adams 8/10 5299 days 1%
D Esson 8/10 5299 days 1%
Robert Steendijk 7/10 5300 days 1%
Susanne A 7/10 5302 days 1%
Tuedi Muggli 8/10 5302 days 1%
Tim Germany 8/10 5305 days 1%
Owen Dunning 10/10 5309 days 1%
Madeleine Mueller 7/10 5310 days 1%
Jenny McTigue 9/10 5315 days 1%
Jolene & James 9/10 5315 days 1%
Paul & Jayne Smith 9/10 5315 days 1%
Michael & Janet 9/10 5315 days 1%
Martin & Dee Bellarby 9/10 5315 days 1%
Patrick Grant 7/10 5315 days 1%
Cole 6/10 5316 days 1%
Chris 8/10 5316 days 1%
Carl & Desiree Potter 10/10 5317 days 1%
Karin 8/10 5317 days 1%
Ed & Katie Riches 8/10 5317 days 1%
Frans 8/10 5317 days 1%
Annie 10/10 5317 days 1%
Pierre Boulanger 8/10 5317 days 1%
Rene 8/10 5317 days 1%
Jerry Larason 10/10 5317 days 1%
Shirley Marshall 10/10 5317 days 1%
Barry Baily 8/10 5318 days 1%
Ian Sainsbury 8/10 5319 days 1%
Dave Rattray 9/10 5319 days 1%
Andreas Kofod-Hansen 9/10 5319 days 1%
Peter Putz 7/10 5319 days 1%
Walter & Heidi Baumann 9/10 5319 days 1%
Diane Moss 9/10 5319 days 1%
Mary Mitchell 9/10 5319 days 1%
Manuela Weber 8/10 5319 days 1%
Hans Oudenbroek 9/10 5319 days 1%
Dave Simpson 9/10 5319 days 1%
Martin & Christian 9/10 5320 days 1%
Robert McIlraith 9/10 5320 days 1%
Susie Christensen 9/10 5320 days 1%
Schertenleib 8/10 5321 days 1%
Nic Roggeman 7/10 5321 days 1%
Peter Holt 8/10 5322 days 1%
Richard Maddock 9/10 5322 days 1%
M Neuman 6/10 5326 days 1%
Hazel 10/10 5327 days 1%
Colin Philpott 9/10 5327 days 1%
Andy & Lynnie Nevin 6/10 5328 days 1%
Miron & Hendrik 8/10 5329 days 1%
Heike 8/10 5329 days 1%
Adam Critchley 8/10 5331 days 1%
Dick van Doorn 7/10 5333 days 1%
Bethany Hamilton 5/10 5333 days 1%
polzeath 8/10 5334 days 1%
Fred Saunders 10/10 5360 days 1%
Annie 10/10 5396 days 1%
Tobias Forst 7/10 5397 days 1%
Mikala Dinka 9/10 5397 days 1%
Steve & Maggie 7/10 5397 days 1%
Paul 7/10 5403 days 1%
Steve Eley 9/10 5405 days 1%
Nina Bille-Knudsen 8/10 5405 days 1%
Christoph 9/10 5405 days 1%
Robin & Sandra Dijke 8/10 5405 days 1%
Willem & Lilian 10/10 5405 days 1%
John & Myra Sloan 9/10 5405 days 1%
Josh 7/10 5408 days 1%
Natascha & Greg 8/10 5408 days 1%
Kaelin 9/10 5410 days 1%
Jane Stalker 8/10 5411 days 1%
Konny 9/10 5412 days 1%
Andreas & Sonja 10/10 5412 days 1%
Sarah Graham 9/10 5412 days 1%
Theresa 10/10 5412 days 1%
Rudy Witt 8/10 5412 days 1%
Sue 8/10 5412 days 1%
Remco te Lintum 8/10 5412 days 1%
Alberto Redner 10/10 5412 days 1%
Verhahr 8/10 5416 days 1%
Scott & Madeleine Bancroft 10/10 5416 days 1%
Gary A 8/10 5426 days 1%
John & Lorraine 8/10 5650 days 1%
Derek 8/10 5651 days 1%
Julie and Russ Charles 10/10 5653 days 1%
Julie 9/10 5653 days 1%
Brian & Di 9/10 5653 days 1%
Leroy Dimitri 8/10 5653 days 1%
Jo Meekley 10/10 5655 days 1%
John Stokes 10/10 5659 days 1%
Clemens 6/10 5660 days 1%
Julia 8/10 5661 days 1%
Michael Messuie 9/10 5661 days 1%
Shane Curline 8/10 5661 days 1%
Janey Chamberlain 9/10 5662 days 1%
David and Karen 9/10 5663 days 1%
Jim & Rebecca 10/10 5663 days 1%
Victoria Boolsen 10/10 5663 days 1%
Johannes Klein 9/10 5663 days 1%
Zoe Nash 7/10 5663 days 1%
Jim & Suzy Ducker 7/10 5664 days 1%
K Dahmer 7/10 5664 days 1%
Nicola Shaw 9/10 5664 days 1%
Adrian Beckett 8/10 5667 days 1%
Douglas & Alison Mark 8/10 5667 days 1%
Mannebach & Siejert 8/10 5668 days 1%
Cameron and Kim 8/10 5670 days 1%
Michael Assfalg 9/10 5670 days 1%
Carolin 7/10 5670 days 1%
Jeff and Carey Brown 9/10 5670 days 1%
Jan Visser 7/10 5671 days 1%
Iko 7/10 5671 days 1%
Gerhard 7/10 5672 days 1%
Diete Rokosch 10/10 5672 days 1%
Frederik Christiansen 9/10 5673 days 1%
Ross Salisbury 9/10 5673 days 1%
Colin Lockwood 6/10 5674 days 1%
Gert Vogelaers 9/10 5674 days 1%
David Emerick 9/10 5674 days 1%
Callum Sibbald 8/10 5675 days 1%
Hadleigh 8/10 5676 days 1%
Manu & Gabi 4/10 5676 days 0%
Gerlach 5/10 5676 days 1%
John Shaw 8/10 5678 days 1%
Allan 8/10 5679 days 1%
Jan Vlasblom 8/10 5679 days 1%
Ron Pantzer 8/10 5680 days 1%
Gerd Pagel 10/10 5684 days 1%
Matthew 9/10 5687 days 1%
Gordon and Sue 8/10 5687 days 1%
Danny and Loreen Way 6/10 5687 days 1%
Hvid 9/10 5687 days 1%
Angela 8/10 5687 days 1%
Vanderhorst 7/10 5687 days 1%
David and Wendy Lucas 10/10 5688 days 1%
David 5/10 5689 days 1%
Glenn 6/10 5690 days 1%
Nicole 5/10 5690 days 1%
Simon Vallis 9/10 5690 days 1%
Mike and Alice Powner 9/10 5690 days 1%
Samuel Prechel 8/10 5691 days 1%
Jenny & Barry Sleeman 8/10 5692 days 1%
Petersen 10/10 5692 days 1%
Robert Haidt 9/10 5692 days 1%
Derek Woodward 8/10 5693 days 1%
Christina Fischer 7/10 5694 days 1%
Pam de Vos 8/10 5695 days 1%
Kay and Colin Yendole 7/10 5695 days 1%
John Clarkson 10/10 5697 days 1%
Grada Anderson 10/10 5699 days 1%
Christian Foerster 7/10 5699 days 1%
M Schram 8/10 5954 days 1%
Angela 9/10 5957 days 1%
Grant 10/10 5957 days 1%
Jon van Hanten 8/10 5961 days 1%
Pete & Chris 9/10 5961 days 1%
Charli Skinner 8/10 5966 days 1%
Chris & Rob 8/10 5968 days 1%
Siebels Wilke 8/10 5968 days 1%
Baumgarten 7/10 5972 days 1%
Amy 10/10 5975 days 1%
heather Cardinal 10/10 5991 days 1%
Peter and Hilda 10/10 6005 days 1%
Quin 9/10 6005 days 1%
Stefan Scheiterlein 9/10 6018 days 1%
Russ Turner 7/10 6022 days 1%
Keita-Karen Buchanan 9/10 6022 days 1%
Andy & Louise Dutton 9/10 6023 days 1%
OMPA 10/10 6024 days 1%
Ingrid Zell 7/10 6027 days 1%
Matt Roper 9/10 6027 days 1%
Westermann 9/10 6027 days 1%
Hershell 8/10 6028 days 1%
A Libbis 7/10 6028 days 1%
Pam & Norman 9/10 6029 days 1%
hughesW 9/10 6036 days 1%
Horst 9/10 6039 days 1%
Thomas & Jucki 7/10 6039 days 1%
Amanda Iavarone 9/10 6042 days 1%
Haitsma 7/10 6044 days 1%
Pierre Pilon 7/10 6044 days 1%
Ron Price 8/10 6044 days 1%
Mark 9/10 6044 days 1%
Jenny 8/10 6044 days 1%
Jann Clar 8/10 6045 days 1%
Aaron 9/10 6046 days 1%
Sue Bennett 8/10 6046 days 1%
X Fischbacker 10/10 6046 days 1%
Hans de Rijk 9/10 6046 days 1%
Lynn Tichauer 8/10 6047 days 1%
Bunnik 8/10 6049 days 1%
Walter 5/10 6050 days 1%
Armand 8/10 6050 days 1%
Lousie Hug 7/10 6050 days 1%
Alzbeta Czech 9/10 6050 days 1%
Eva 8/10 6053 days 1%
Don and Barb 8/10 6057 days 1%
margaret Klawitter 9/10 6057 days 1%
Lasse Olesen 6/10 6057 days 1%
Lewis 10/10 6057 days 1%
Mark 9/10 6059 days 1%
Peter McGain 8/10 6059 days 1%
Brian Elmes 10/10 6059 days 1%
Fred Briggs 8/10 6059 days 1%
Mike Kirchner 6/10 6060 days 1%
Radek Hoferek 8/10 6060 days 1%
Karin 9/10 6060 days 1%
Mrs Russon 9/10 6061 days 1%
Richard Thompson 7/10 6061 days 1%
Gerrard Van S 8/10 6063 days 1%
Nick 5/10 6063 days 1%
Keith Maplestone 7/10 6063 days 1%
Yvonne Ing 10/10 6063 days 1%
Diane Chapple 7/10 6063 days 1%
Coby Aalbrecht 8/10 6063 days 1%
nzMuppet 10/10 6064 days 1%
Bo Moenstead 8/10 6073 days 1%
bev arrowsmith 9/10 6095 days 1%
kay and colin 9/10 6095 days 1%
menzel 8/10 6109 days 1%
adamek 8/10 6110 days 1%
paulj 9/10 6111 days 1%
stevnba 9/10 6111 days 1%
willemrn 9/10 6111 days 1%
stefanz 8/10 6111 days 1%
Linda Coats 8/10 6111 days 1%
shannon atkin 7/10 6111 days 1%
Werner Zuis 9/10 6111 days 1%
carmenk 9/10 6112 days 1%
elskeb 8/10 6114 days 1%
blokzyl 9/10 6115 days 1%
jeffandlou 6/10 6115 days 1%
susanl 9/10 6117 days 1%
andres 8/10 6118 days 1%
vivw 10/10 6118 days 1%
catdonjaime 7/10 6119 days 1%
robertst 8/10 6120 days 1%
pimn 9/10 6120 days 1%
hofstetterf 10/10 6124 days 1%
Simon Slawner 8/10 6128 days 1%
Anne Ford 8/10 6128 days 1%
Anita de Boer 7/10 6128 days 1%
Douglas Beresford 8/10 6128 days 1%
Stefan Lua 8/10 6128 days 1%
Christian Jean Louis 7/10 6128 days 1%
Mark Tolson 9/10 6128 days 1%
Frank de Voogd 8/10 6130 days 1%
joramv 9/10 6130 days 1%
Kirsty McGrath 8/10 6130 days 1%
Susann Koschmeider 7/10 6130 days 1%
Wolfgang Mages 9/10 6130 days 1%
Susan Marquard 8/10 6130 days 1%
Ines O'Sullivan 10/10 6134 days 1%
Steven Walsh 8/10 6134 days 1%
X Otte 10/10 6134 days 1%
Lisette X 8/10 6134 days 1%
Christy 9/10 6136 days 1%
Wolfgang Dittrich 9/10 6136 days 1%
Jenny Davies 9/10 6136 days 1%
Philip Ryott 7/10 6136 days 1%
X Vogel 7/10 6136 days 1%
Eimear Doyle 8/10 6138 days 1%
Karen 5/10 6138 days 1%
Thorben Thede 6/10 6138 days 1%
Shane and Kate Wilkinson 9/10 6148 days 1%
Val and Barnie Weir 10/10 6149 days 1%
anne p 8/10 6149 days 1%
Nigel Petrie 9/10 6149 days 1%
Andrea and Craig Swinson 8/10 6150 days 1%
Tracy & Peter Cassidy 8/10 6165 days 1%
AliB 10/10 6178 days 1%
erikc 8/10 6230 days 1%
alanvn 8/10 6239 days 1%
johanw 7/10 6242 days 1%
arthurw 10/10 6243 days 1%
johannac 9/10 6245 days 1%
kindel 8/10 6252 days 1%
linus 9/10 6252 days 1%
godineau 6/10 6252 days 1%
NancyB 9/10 6354 days 1%
Amy_B 9/10 6354 days 1%
TillE412 9/10 6355 days 1%
BryonyS 7/10 6358 days 1%
JoF 8/10 6358 days 1%
RogerW 7/10 6360 days 1%
RussC 6/10 6362 days 1%
Christian Kamm 10/10 6367 days 1%
Kaye 9/10 6370 days 1%
jenniferk 10/10 6370 days 1%
ginekek 9/10 6370 days 1%
scottl 6/10 6370 days 1%
rosil 10/10 6370 days 1%
VirginiaR 8/10 6370 days 1%
LowerD 9/10 6370 days 1%
JanL 10/10 6370 days 1%
Martina Bumiller 10/10 6375 days 1%
PamCecil 8/10 6377 days 1%
AnjaN 10/10 6377 days 1%
Camille Crabos 8/10 6377 days 1%
DennisK 9/10 6382 days 1%
JasonL 8/10 6382 days 1%
WalterG 10/10 6386 days 1%
Rissmann 9/10 6386 days 1%
DamienM 9/10 6386 days 1%
JolondaR 9/10 6388 days 1%
LesleyR 7/10 6388 days 1%
SabineGermany 9/10 6388 days 1%
StefanGermany1 8/10 6388 days 1%
Loethke 8/10 6388 days 1%
Colin Heath 10/10 6388 days 1%
SteveW 9/10 6389 days 1%
RebeccaD1 8/10 6389 days 1%
Steve 9/10 6404 days 1%
NikkiB1 8/10 6405 days 1%
VictoriaH 9/10 6405 days 1%
RichardE 7/10 6405 days 1%
Otto 8/10 6411 days 1%
NicoleK 8/10 6411 days 1%
Marina 7/10 6412 days 1%
Dirk 8/10 6413 days 1%
Karen 8/10 6417 days 1%
Kay 7/10 6419 days 1%
John 9/10 6419 days 1%
Renee 9/10 6419 days 1%
Carmel 7/10 6419 days 1%
Denise 5/10 6492 days 1%
John 8/10 6497 days 1%
John B 10/10 6498 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kaiteriteri Recreation Reserve experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-1.96% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 85 days. However the Kaiteriteri Recreation Reserve experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Kaiteriteri Recreation Reserve experience has been adjusted for 141 days. Adjustments are according to the following table.

Days Adjustment
… …
138 -1.92%
139 -1.93%
140 -1.95%
141 -1.96%
142 -1.98%
143 -1.99%
144 -2.00%
… …

Balancing Adjustment

1.92% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

86%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.