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Ranking Score Explained

Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Kaiteriteri Recreation Reserve.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Kaiteriteri Recreation Reserve

Valid Reviews

434 Valid Reviews

The Kaiteriteri Recreation Reserve experience has a total of 437 reviews. There are 434 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 434 valid reviews:

Rating Count Percentage
10/10 69
16%
9/10 128
29%
8/10 136
31%
7/10 61
14%
6/10 22
5%
5/10 12
3%
4/10 3
1%
3/10 3
1%
2/10 0
0%
1/10 0
0%

82.26% Average

The raw data average (mean) for all the Kaiteriteri Recreation Reserve valid reviews is 82.26% and is based on 434 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

370 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 434 valid reviews, the experience has 370 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 370 face-to-face reviews:

Rating Count Percentage
10/10 56
15%
9/10 109
29%
8/10 118
32%
7/10 55
15%
6/10 19
5%
5/10 10
3%
4/10 1
0%
3/10 2
1%
2/10 0
0%
1/10 0
0%

82.27% Average

The raw data average (mean) for all the Kaiteriteri Recreation Reserve face-to-face reviews is 82.27% and is based on 370 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

85.36%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Oliver Muenster 10/10 31 days 100%
Annemiek Broshuis 8/10 31 days 98%
Alison Powell 10/10 59 days 100%
Peter Mooij 8/10 59 days 98%
Stuart Beare 10/10 59 days 100%
Emily 10/10 151 days 99%
Claire 9/10 182 days 97%
Marine 8/10 396 days 89%
James 8/10 424 days 88%
GeorgeX 8/10 486 days 85%
Chloe 9/10 516 days 84%
TrevJ 9/10 730 days 69%
Gabija Baugirdaite 8/10 761 days 66%
Hendrik Schulz-Jander 6/10 790 days 55%
Kingyclan 6/10 821 days 53%
Stine 9/10 852 days 58%
Benjamin 3/10 852 days 32%
Max 7/10 1096 days 33%
Sarah Woolley 10/10 1127 days 33%
James Kidston 10/10 1127 days 33%
Matt Olejniczak 9/10 1127 days 32%
Amy Shoemake 10/10 1217 days 26%
Nicky 10/10 1551 days 9%
ZMad 10/10 1977 days 5%
Joe Johnson 9/10 2008 days 5%
Nina 4/10 2251 days 3%
Matt 6/10 2588 days 3%
Paul Smith 9/10 2616 days 3%
Francois & Caroline 9/10 2647 days 3%
Shane 10/10 2678 days 3%
Jacqui 9/10 2678 days 3%
Margie 9/10 2678 days 3%
Noreasters 9/10 2708 days 3%
Cassie 7/10 2769 days 3%
Jenny 8/10 2892 days 3%
Hannah 9/10 2953 days 3%
Chris & Peg 8/10 2953 days 3%
Megan Roper 4/10 2970 days 2%
Paul and Paula 10/10 3040 days 3%
Gary Prescot 7/10 3106 days 2%
Matt 9/10 3256 days 2%
Julia Kurtz 9/10 3284 days 2%
Rosanna Leeming 8/10 3333 days 2%
Peter Armstrong 8/10 3345 days 2%
Jos Tolboom 8/10 3372 days 2%
Belinda Clarke 9/10 3596 days 1%
W Donovan 9/10 3628 days 1%
Raphaël 7/10 3682 days 1%
Paul Smith 8/10 3683 days 1%
Elka Keijzer 8/10 3987 days 1%
Lisa Quayle 9/10 4126 days 0%
mcp hm 5/10 4353 days 0%
Julia Schabenberger 8/10 4382 days 1%
Lola 5/10 4382 days 1%
Alisa 9/10 4382 days 1%
Laura 7/10 4382 days 1%
James Betz 5/10 4385 days 1%
Family Trip 9/10 4414 days 1%
Ray Bygrave 8/10 4415 days 1%
Elsa Bygrave 8/10 4415 days 1%
Michael Steimel 9/10 4424 days 1%
Isabelle Bohle 9/10 4424 days 1%
Denise 7/10 4454 days 1%
Paul Davies 6/10 4456 days 1%
GN100 7/10 4473 days 1%
GARRYBLOWER 8/10 4504 days 1%
Henrik Joshua 7/10 4534 days 1%
Helen King 8/10 4595 days 1%
Driver Dan 8/10 4687 days 1%
Sven Woelk 10/10 4743 days 1%
Fjord 6/10 4763 days 1%
Socea 3/10 4763 days 1%
Marie 8/10 4764 days 1%
Dirk Sörensen 8/10 4779 days 1%
Mo Downes 3/10 4793 days 1%
William Notcutt 5/10 4838 days 1%
Alison Langley 8/10 4851 days 1%
Ingrid 9/10 4851 days 1%
Reinier Timmer 8/10 4851 days 1%
Sue Kieseker 8/10 4854 days 1%
Tony Hines 9/10 4855 days 1%
Michael Kretzschmar 9/10 4855 days 1%
Jason 7/10 4856 days 1%
Andy 10/10 4860 days 1%
Reijenga 8/10 4860 days 1%
Timo Maschke 7/10 4860 days 1%
Franz Schueler 10/10 4861 days 1%
Hanson 6/10 4861 days 1%
James Cookson 7/10 4862 days 1%
Paul Lawrence 6/10 4867 days 1%
Debbie 10/10 4870 days 1%
Denise Albrecht 6/10 4873 days 1%
Laurits and Bettina 7/10 4876 days 1%
John Freeman 8/10 4885 days 1%
Letitia Wenn 9/10 4886 days 1%
maelstrom 10/10 5113 days 1%
David Prendergast 8/10 5125 days 1%
Trish V 10/10 5126 days 1%
Lisa Carey 10/10 5130 days 1%
Sally Gordie 8/10 5131 days 1%
Carly Braddock 7/10 5133 days 1%
Philippe Merino 9/10 5135 days 1%
Heiner Reinecke 9/10 5136 days 1%
Norman UK 8/10 5136 days 1%
Sandra Dirk 9/10 5136 days 1%
Val Phillips 10/10 5137 days 1%
Helmut Schmid 9/10 5138 days 1%
Jill Boruff 9/10 5138 days 1%
Peter Adams 8/10 5138 days 1%
D Esson 8/10 5138 days 1%
Robert Steendijk 7/10 5139 days 1%
Susanne A 7/10 5141 days 1%
Tuedi Muggli 8/10 5141 days 1%
Tim Germany 8/10 5144 days 1%
Owen Dunning 10/10 5148 days 1%
Madeleine Mueller 7/10 5149 days 1%
Jenny McTigue 9/10 5154 days 1%
Jolene & James 9/10 5154 days 1%
Paul & Jayne Smith 9/10 5154 days 1%
Michael & Janet 9/10 5154 days 1%
Martin & Dee Bellarby 9/10 5154 days 1%
Patrick Grant 7/10 5154 days 1%
Cole 6/10 5155 days 1%
Chris 8/10 5155 days 1%
Carl & Desiree Potter 10/10 5156 days 1%
Karin 8/10 5156 days 1%
Ed & Katie Riches 8/10 5156 days 1%
Frans 8/10 5156 days 1%
Annie 10/10 5156 days 1%
Pierre Boulanger 8/10 5156 days 1%
Rene 8/10 5156 days 1%
Jerry Larason 10/10 5156 days 1%
Shirley Marshall 10/10 5156 days 1%
Barry Baily 8/10 5157 days 1%
Ian Sainsbury 8/10 5158 days 1%
Dave Rattray 9/10 5158 days 1%
Andreas Kofod-Hansen 9/10 5158 days 1%
Peter Putz 7/10 5158 days 1%
Walter & Heidi Baumann 9/10 5158 days 1%
Diane Moss 9/10 5158 days 1%
Mary Mitchell 9/10 5158 days 1%
Manuela Weber 8/10 5158 days 1%
Hans Oudenbroek 9/10 5158 days 1%
Dave Simpson 9/10 5158 days 1%
Martin & Christian 9/10 5159 days 1%
Robert McIlraith 9/10 5159 days 1%
Susie Christensen 9/10 5159 days 1%
Schertenleib 8/10 5160 days 1%
Nic Roggeman 7/10 5160 days 1%
Peter Holt 8/10 5161 days 1%
Richard Maddock 9/10 5161 days 1%
M Neuman 6/10 5165 days 1%
Hazel 10/10 5166 days 1%
Colin Philpott 9/10 5166 days 1%
Andy & Lynnie Nevin 6/10 5167 days 1%
Miron & Hendrik 8/10 5168 days 1%
Heike 8/10 5168 days 1%
Adam Critchley 8/10 5170 days 1%
Dick van Doorn 7/10 5172 days 1%
Bethany Hamilton 5/10 5172 days 1%
polzeath 8/10 5173 days 1%
Fred Saunders 10/10 5199 days 1%
Annie 10/10 5235 days 1%
Tobias Forst 7/10 5236 days 1%
Mikala Dinka 9/10 5236 days 1%
Steve & Maggie 7/10 5236 days 1%
Paul 7/10 5242 days 1%
Steve Eley 9/10 5244 days 1%
Nina Bille-Knudsen 8/10 5244 days 1%
Christoph 9/10 5244 days 1%
Robin & Sandra Dijke 8/10 5244 days 1%
Willem & Lilian 10/10 5244 days 1%
John & Myra Sloan 9/10 5244 days 1%
Josh 7/10 5247 days 1%
Natascha & Greg 8/10 5247 days 1%
Kaelin 9/10 5249 days 1%
Jane Stalker 8/10 5250 days 1%
Konny 9/10 5251 days 1%
Andreas & Sonja 10/10 5251 days 1%
Sarah Graham 9/10 5251 days 1%
Theresa 10/10 5251 days 1%
Rudy Witt 8/10 5251 days 1%
Sue 8/10 5251 days 1%
Remco te Lintum 8/10 5251 days 1%
Alberto Redner 10/10 5251 days 1%
Verhahr 8/10 5255 days 1%
Scott & Madeleine Bancroft 10/10 5255 days 1%
Gary A 8/10 5265 days 1%
John & Lorraine 8/10 5489 days 1%
Derek 8/10 5490 days 1%
Julie and Russ Charles 10/10 5492 days 1%
Julie 9/10 5492 days 1%
Brian & Di 9/10 5492 days 1%
Leroy Dimitri 8/10 5492 days 1%
Jo Meekley 10/10 5494 days 1%
John Stokes 10/10 5498 days 1%
Clemens 6/10 5499 days 1%
Julia 8/10 5500 days 1%
Michael Messuie 9/10 5500 days 1%
Shane Curline 8/10 5500 days 1%
Janey Chamberlain 9/10 5501 days 1%
David and Karen 9/10 5502 days 1%
Jim & Rebecca 10/10 5502 days 1%
Victoria Boolsen 10/10 5502 days 1%
Johannes Klein 9/10 5502 days 1%
Zoe Nash 7/10 5502 days 1%
Jim & Suzy Ducker 7/10 5503 days 1%
K Dahmer 7/10 5503 days 1%
Nicola Shaw 9/10 5503 days 1%
Adrian Beckett 8/10 5506 days 1%
Douglas & Alison Mark 8/10 5506 days 1%
Mannebach & Siejert 8/10 5507 days 1%
Cameron and Kim 8/10 5509 days 1%
Michael Assfalg 9/10 5509 days 1%
Carolin 7/10 5509 days 1%
Jeff and Carey Brown 9/10 5509 days 1%
Jan Visser 7/10 5510 days 1%
Iko 7/10 5510 days 1%
Gerhard 7/10 5511 days 1%
Diete Rokosch 10/10 5511 days 1%
Frederik Christiansen 9/10 5512 days 1%
Ross Salisbury 9/10 5512 days 1%
Colin Lockwood 6/10 5513 days 1%
Gert Vogelaers 9/10 5513 days 1%
David Emerick 9/10 5513 days 1%
Callum Sibbald 8/10 5514 days 1%
Hadleigh 8/10 5515 days 1%
Manu & Gabi 4/10 5515 days 1%
Gerlach 5/10 5515 days 1%
John Shaw 8/10 5517 days 1%
Allan 8/10 5518 days 1%
Jan Vlasblom 8/10 5518 days 1%
Ron Pantzer 8/10 5519 days 1%
Gerd Pagel 10/10 5523 days 1%
Matthew 9/10 5526 days 1%
Gordon and Sue 8/10 5526 days 1%
Danny and Loreen Way 6/10 5526 days 1%
Hvid 9/10 5526 days 1%
Angela 8/10 5526 days 1%
Vanderhorst 7/10 5526 days 1%
David and Wendy Lucas 10/10 5527 days 1%
David 5/10 5528 days 1%
Glenn 6/10 5529 days 1%
Nicole 5/10 5529 days 1%
Simon Vallis 9/10 5529 days 1%
Mike and Alice Powner 9/10 5529 days 1%
Samuel Prechel 8/10 5530 days 1%
Jenny & Barry Sleeman 8/10 5531 days 1%
Petersen 10/10 5531 days 1%
Robert Haidt 9/10 5531 days 1%
Derek Woodward 8/10 5532 days 1%
Christina Fischer 7/10 5533 days 1%
Pam de Vos 8/10 5534 days 1%
Kay and Colin Yendole 7/10 5534 days 1%
John Clarkson 10/10 5536 days 1%
Grada Anderson 10/10 5538 days 1%
Christian Foerster 7/10 5538 days 1%
M Schram 8/10 5793 days 1%
Angela 9/10 5796 days 1%
Grant 10/10 5796 days 1%
Jon van Hanten 8/10 5800 days 1%
Pete & Chris 9/10 5800 days 1%
Charli Skinner 8/10 5805 days 1%
Chris & Rob 8/10 5807 days 1%
Siebels Wilke 8/10 5807 days 1%
Baumgarten 7/10 5811 days 1%
Amy 10/10 5814 days 1%
heather Cardinal 10/10 5830 days 1%
Peter and Hilda 10/10 5844 days 1%
Quin 9/10 5844 days 1%
Stefan Scheiterlein 9/10 5857 days 1%
Russ Turner 7/10 5861 days 1%
Keita-Karen Buchanan 9/10 5861 days 1%
Andy & Louise Dutton 9/10 5862 days 1%
OMPA 10/10 5863 days 1%
Ingrid Zell 7/10 5866 days 1%
Matt Roper 9/10 5866 days 1%
Westermann 9/10 5866 days 1%
Hershell 8/10 5867 days 1%
A Libbis 7/10 5867 days 1%
Pam & Norman 9/10 5868 days 1%
hughesW 9/10 5875 days 1%
Horst 9/10 5878 days 1%
Thomas & Jucki 7/10 5878 days 1%
Amanda Iavarone 9/10 5881 days 1%
Haitsma 7/10 5883 days 1%
Pierre Pilon 7/10 5883 days 1%
Ron Price 8/10 5883 days 1%
Mark 9/10 5883 days 1%
Jenny 8/10 5883 days 1%
Jann Clar 8/10 5884 days 1%
Aaron 9/10 5885 days 1%
Sue Bennett 8/10 5885 days 1%
X Fischbacker 10/10 5885 days 1%
Hans de Rijk 9/10 5885 days 1%
Lynn Tichauer 8/10 5886 days 1%
Bunnik 8/10 5888 days 1%
Walter 5/10 5889 days 1%
Armand 8/10 5889 days 1%
Lousie Hug 7/10 5889 days 1%
Alzbeta Czech 9/10 5889 days 1%
Eva 8/10 5892 days 1%
Don and Barb 8/10 5896 days 1%
margaret Klawitter 9/10 5896 days 1%
Lasse Olesen 6/10 5896 days 1%
Lewis 10/10 5896 days 1%
Mark 9/10 5898 days 1%
Peter McGain 8/10 5898 days 1%
Brian Elmes 10/10 5898 days 1%
Fred Briggs 8/10 5898 days 1%
Mike Kirchner 6/10 5899 days 1%
Radek Hoferek 8/10 5899 days 1%
Karin 9/10 5899 days 1%
Mrs Russon 9/10 5900 days 1%
Richard Thompson 7/10 5900 days 1%
Gerrard Van S 8/10 5902 days 1%
Nick 5/10 5902 days 1%
Keith Maplestone 7/10 5902 days 1%
Yvonne Ing 10/10 5902 days 1%
Diane Chapple 7/10 5902 days 1%
Coby Aalbrecht 8/10 5902 days 1%
nzMuppet 10/10 5903 days 1%
Bo Moenstead 8/10 5912 days 1%
bev arrowsmith 9/10 5934 days 1%
kay and colin 9/10 5934 days 1%
menzel 8/10 5948 days 1%
adamek 8/10 5949 days 1%
paulj 9/10 5950 days 1%
stevnba 9/10 5950 days 1%
willemrn 9/10 5950 days 1%
stefanz 8/10 5950 days 1%
Linda Coats 8/10 5950 days 1%
shannon atkin 7/10 5950 days 1%
Werner Zuis 9/10 5950 days 1%
carmenk 9/10 5951 days 1%
elskeb 8/10 5953 days 1%
blokzyl 9/10 5954 days 1%
jeffandlou 6/10 5954 days 1%
susanl 9/10 5956 days 1%
andres 8/10 5957 days 1%
vivw 10/10 5957 days 1%
catdonjaime 7/10 5958 days 1%
robertst 8/10 5959 days 1%
pimn 9/10 5959 days 1%
hofstetterf 10/10 5963 days 1%
Simon Slawner 8/10 5967 days 1%
Anne Ford 8/10 5967 days 1%
Anita de Boer 7/10 5967 days 1%
Douglas Beresford 8/10 5967 days 1%
Stefan Lua 8/10 5967 days 1%
Christian Jean Louis 7/10 5967 days 1%
Mark Tolson 9/10 5967 days 1%
Frank de Voogd 8/10 5969 days 1%
joramv 9/10 5969 days 1%
Kirsty McGrath 8/10 5969 days 1%
Susann Koschmeider 7/10 5969 days 1%
Wolfgang Mages 9/10 5969 days 1%
Susan Marquard 8/10 5969 days 1%
Ines O'Sullivan 10/10 5973 days 1%
Steven Walsh 8/10 5973 days 1%
X Otte 10/10 5973 days 1%
Lisette X 8/10 5973 days 1%
Christy 9/10 5975 days 1%
Wolfgang Dittrich 9/10 5975 days 1%
Jenny Davies 9/10 5975 days 1%
Philip Ryott 7/10 5975 days 1%
X Vogel 7/10 5975 days 1%
Eimear Doyle 8/10 5977 days 1%
Karen 5/10 5977 days 1%
Thorben Thede 6/10 5977 days 1%
Shane and Kate Wilkinson 9/10 5987 days 1%
Val and Barnie Weir 10/10 5988 days 1%
anne p 8/10 5988 days 1%
Nigel Petrie 9/10 5988 days 1%
Andrea and Craig Swinson 8/10 5989 days 1%
Tracy & Peter Cassidy 8/10 6004 days 1%
AliB 10/10 6017 days 1%
erikc 8/10 6069 days 1%
alanvn 8/10 6078 days 1%
johanw 7/10 6081 days 1%
arthurw 10/10 6082 days 1%
johannac 9/10 6084 days 1%
kindel 8/10 6091 days 1%
linus 9/10 6091 days 1%
godineau 6/10 6091 days 1%
NancyB 9/10 6193 days 1%
Amy_B 9/10 6193 days 1%
TillE412 9/10 6194 days 1%
BryonyS 7/10 6197 days 1%
JoF 8/10 6197 days 1%
RogerW 7/10 6199 days 1%
RussC 6/10 6201 days 1%
Christian Kamm 10/10 6206 days 1%
Kaye 9/10 6209 days 1%
jenniferk 10/10 6209 days 1%
ginekek 9/10 6209 days 1%
scottl 6/10 6209 days 1%
rosil 10/10 6209 days 1%
VirginiaR 8/10 6209 days 1%
LowerD 9/10 6209 days 1%
JanL 10/10 6209 days 1%
Martina Bumiller 10/10 6214 days 1%
PamCecil 8/10 6216 days 1%
AnjaN 10/10 6216 days 1%
Camille Crabos 8/10 6216 days 1%
DennisK 9/10 6221 days 1%
JasonL 8/10 6221 days 1%
WalterG 10/10 6225 days 1%
Rissmann 9/10 6225 days 1%
DamienM 9/10 6225 days 1%
JolondaR 9/10 6227 days 1%
LesleyR 7/10 6227 days 1%
SabineGermany 9/10 6227 days 1%
StefanGermany1 8/10 6227 days 1%
Loethke 8/10 6227 days 1%
Colin Heath 10/10 6227 days 1%
SteveW 9/10 6228 days 1%
RebeccaD1 8/10 6228 days 1%
Steve 9/10 6243 days 1%
NikkiB1 8/10 6244 days 1%
VictoriaH 9/10 6244 days 1%
RichardE 7/10 6244 days 1%
Otto 8/10 6250 days 1%
NicoleK 8/10 6250 days 1%
Marina 7/10 6251 days 1%
Dirk 8/10 6252 days 1%
Karen 8/10 6256 days 1%
Kay 7/10 6258 days 1%
John 9/10 6258 days 1%
Renee 9/10 6258 days 1%
Carmel 7/10 6258 days 1%
Denise 5/10 6331 days 1%
John 8/10 6336 days 1%
John B 10/10 6337 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kaiteriteri Recreation Reserve experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.41% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Kaiteriteri Recreation Reserve experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Kaiteriteri Recreation Reserve experience has been adjusted for 22 days. Adjustments are according to the following table.

Days Adjustment
… …
19 -0.35%
20 -0.37%
21 -0.39%
22 -0.41%
23 -0.43%
24 -0.45%
25 -0.47%
… …

Balancing Adjustment

1.83% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

87%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.