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Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Kaiteriteri Recreation Reserve.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Kaiteriteri Recreation Reserve

Valid Reviews

435 Valid Reviews

The Kaiteriteri Recreation Reserve experience has a total of 438 reviews. There are 435 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 435 valid reviews:

Rating Count Percentage
10/10 70
16%
9/10 128
29%
8/10 136
31%
7/10 61
14%
6/10 22
5%
5/10 12
3%
4/10 3
1%
3/10 3
1%
2/10 0
0%
1/10 0
0%

82.30% Average

The raw data average (mean) for all the Kaiteriteri Recreation Reserve valid reviews is 82.30% and is based on 435 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

370 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 435 valid reviews, the experience has 370 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 370 face-to-face reviews:

Rating Count Percentage
10/10 56
15%
9/10 109
29%
8/10 118
32%
7/10 55
15%
6/10 19
5%
5/10 10
3%
4/10 1
0%
3/10 2
1%
2/10 0
0%
1/10 0
0%

82.27% Average

The raw data average (mean) for all the Kaiteriteri Recreation Reserve face-to-face reviews is 82.27% and is based on 370 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

86.64%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Pierre Leroux 10/10 221 days 100%
Oliver Muenster 10/10 252 days 99%
Annemiek Broshuis 8/10 252 days 97%
Alison Powell 10/10 280 days 98%
Peter Mooij 8/10 280 days 96%
Stuart Beare 10/10 280 days 98%
Emily 10/10 372 days 95%
Claire 9/10 403 days 92%
Marine 8/10 617 days 79%
James 8/10 645 days 77%
GeorgeX 8/10 707 days 72%
Chloe 9/10 737 days 70%
TrevJ 9/10 951 days 49%
Gabija Baugirdaite 8/10 982 days 46%
Hendrik Schulz-Jander 6/10 1011 days 38%
Kingyclan 6/10 1042 days 35%
Stine 9/10 1073 days 38%
Benjamin 3/10 1073 days 21%
Max 7/10 1317 days 19%
Sarah Woolley 10/10 1348 days 18%
James Kidston 10/10 1348 days 18%
Matt Olejniczak 9/10 1348 days 18%
Amy Shoemake 10/10 1438 days 14%
Nicky 10/10 1772 days 5%
ZMad 10/10 2198 days 4%
Joe Johnson 9/10 2229 days 4%
Nina 4/10 2472 days 2%
Matt 6/10 2809 days 3%
Paul Smith 9/10 2837 days 3%
Francois & Caroline 9/10 2868 days 3%
Shane 10/10 2899 days 3%
Jacqui 9/10 2899 days 3%
Margie 9/10 2899 days 3%
Noreasters 9/10 2929 days 3%
Cassie 7/10 2990 days 3%
Jenny 8/10 3113 days 2%
Hannah 9/10 3174 days 2%
Chris & Peg 8/10 3174 days 2%
Megan Roper 4/10 3191 days 1%
Paul and Paula 10/10 3261 days 2%
Gary Prescot 7/10 3327 days 2%
Matt 9/10 3477 days 2%
Julia Kurtz 9/10 3505 days 2%
Rosanna Leeming 8/10 3554 days 2%
Peter Armstrong 8/10 3566 days 2%
Jos Tolboom 8/10 3593 days 1%
Belinda Clarke 9/10 3817 days 1%
W Donovan 9/10 3849 days 1%
Raphaël 7/10 3903 days 1%
Paul Smith 8/10 3904 days 1%
Elka Keijzer 8/10 4208 days 0%
Lisa Quayle 9/10 4347 days 0%
mcp hm 5/10 4574 days 1%
Julia Schabenberger 8/10 4603 days 1%
Lola 5/10 4603 days 1%
Alisa 9/10 4603 days 1%
Laura 7/10 4603 days 1%
James Betz 5/10 4606 days 1%
Family Trip 9/10 4635 days 1%
Ray Bygrave 8/10 4636 days 1%
Elsa Bygrave 8/10 4636 days 1%
Michael Steimel 9/10 4645 days 1%
Isabelle Bohle 9/10 4645 days 1%
Denise 7/10 4675 days 1%
Paul Davies 6/10 4677 days 1%
GN100 7/10 4694 days 1%
GARRYBLOWER 8/10 4725 days 1%
Henrik Joshua 7/10 4755 days 1%
Helen King 8/10 4816 days 1%
Driver Dan 8/10 4908 days 1%
Sven Woelk 10/10 4964 days 1%
Fjord 6/10 4984 days 1%
Socea 3/10 4984 days 0%
Marie 8/10 4985 days 1%
Dirk Sörensen 8/10 5000 days 1%
Mo Downes 3/10 5014 days 0%
William Notcutt 5/10 5059 days 1%
Alison Langley 8/10 5072 days 1%
Ingrid 9/10 5072 days 1%
Reinier Timmer 8/10 5072 days 1%
Sue Kieseker 8/10 5075 days 1%
Tony Hines 9/10 5076 days 1%
Michael Kretzschmar 9/10 5076 days 1%
Jason 7/10 5077 days 1%
Andy 10/10 5081 days 1%
Reijenga 8/10 5081 days 1%
Timo Maschke 7/10 5081 days 1%
Franz Schueler 10/10 5082 days 1%
Hanson 6/10 5082 days 1%
James Cookson 7/10 5083 days 1%
Paul Lawrence 6/10 5088 days 1%
Debbie 10/10 5091 days 1%
Denise Albrecht 6/10 5094 days 1%
Laurits and Bettina 7/10 5097 days 1%
John Freeman 8/10 5106 days 1%
Letitia Wenn 9/10 5107 days 1%
maelstrom 10/10 5334 days 1%
David Prendergast 8/10 5346 days 1%
Trish V 10/10 5347 days 1%
Lisa Carey 10/10 5351 days 1%
Sally Gordie 8/10 5352 days 1%
Carly Braddock 7/10 5354 days 1%
Philippe Merino 9/10 5356 days 1%
Heiner Reinecke 9/10 5357 days 1%
Norman UK 8/10 5357 days 1%
Sandra Dirk 9/10 5357 days 1%
Val Phillips 10/10 5358 days 1%
Helmut Schmid 9/10 5359 days 1%
Jill Boruff 9/10 5359 days 1%
Peter Adams 8/10 5359 days 1%
D Esson 8/10 5359 days 1%
Robert Steendijk 7/10 5360 days 1%
Susanne A 7/10 5362 days 1%
Tuedi Muggli 8/10 5362 days 1%
Tim Germany 8/10 5365 days 1%
Owen Dunning 10/10 5369 days 1%
Madeleine Mueller 7/10 5370 days 1%
Jenny McTigue 9/10 5375 days 1%
Jolene & James 9/10 5375 days 1%
Paul & Jayne Smith 9/10 5375 days 1%
Michael & Janet 9/10 5375 days 1%
Martin & Dee Bellarby 9/10 5375 days 1%
Patrick Grant 7/10 5375 days 1%
Cole 6/10 5376 days 1%
Chris 8/10 5376 days 1%
Carl & Desiree Potter 10/10 5377 days 1%
Karin 8/10 5377 days 1%
Ed & Katie Riches 8/10 5377 days 1%
Frans 8/10 5377 days 1%
Annie 10/10 5377 days 1%
Pierre Boulanger 8/10 5377 days 1%
Rene 8/10 5377 days 1%
Jerry Larason 10/10 5377 days 1%
Shirley Marshall 10/10 5377 days 1%
Barry Baily 8/10 5378 days 1%
Ian Sainsbury 8/10 5379 days 1%
Dave Rattray 9/10 5379 days 1%
Andreas Kofod-Hansen 9/10 5379 days 1%
Peter Putz 7/10 5379 days 1%
Walter & Heidi Baumann 9/10 5379 days 1%
Diane Moss 9/10 5379 days 1%
Mary Mitchell 9/10 5379 days 1%
Manuela Weber 8/10 5379 days 1%
Hans Oudenbroek 9/10 5379 days 1%
Dave Simpson 9/10 5379 days 1%
Martin & Christian 9/10 5380 days 1%
Robert McIlraith 9/10 5380 days 1%
Susie Christensen 9/10 5380 days 1%
Schertenleib 8/10 5381 days 1%
Nic Roggeman 7/10 5381 days 1%
Peter Holt 8/10 5382 days 1%
Richard Maddock 9/10 5382 days 1%
M Neuman 6/10 5386 days 1%
Hazel 10/10 5387 days 1%
Colin Philpott 9/10 5387 days 1%
Andy & Lynnie Nevin 6/10 5388 days 1%
Miron & Hendrik 8/10 5389 days 1%
Heike 8/10 5389 days 1%
Adam Critchley 8/10 5391 days 1%
Dick van Doorn 7/10 5393 days 1%
Bethany Hamilton 5/10 5393 days 1%
polzeath 8/10 5394 days 1%
Fred Saunders 10/10 5420 days 1%
Annie 10/10 5456 days 1%
Tobias Forst 7/10 5457 days 1%
Mikala Dinka 9/10 5457 days 1%
Steve & Maggie 7/10 5457 days 1%
Paul 7/10 5463 days 1%
Steve Eley 9/10 5465 days 1%
Nina Bille-Knudsen 8/10 5465 days 1%
Christoph 9/10 5465 days 1%
Robin & Sandra Dijke 8/10 5465 days 1%
Willem & Lilian 10/10 5465 days 1%
John & Myra Sloan 9/10 5465 days 1%
Josh 7/10 5468 days 1%
Natascha & Greg 8/10 5468 days 1%
Kaelin 9/10 5470 days 1%
Jane Stalker 8/10 5471 days 1%
Konny 9/10 5472 days 1%
Andreas & Sonja 10/10 5472 days 1%
Sarah Graham 9/10 5472 days 1%
Theresa 10/10 5472 days 1%
Rudy Witt 8/10 5472 days 1%
Sue 8/10 5472 days 1%
Remco te Lintum 8/10 5472 days 1%
Alberto Redner 10/10 5472 days 1%
Verhahr 8/10 5476 days 1%
Scott & Madeleine Bancroft 10/10 5476 days 1%
Gary A 8/10 5486 days 1%
John & Lorraine 8/10 5710 days 1%
Derek 8/10 5711 days 1%
Julie and Russ Charles 10/10 5713 days 1%
Julie 9/10 5713 days 1%
Brian & Di 9/10 5713 days 1%
Leroy Dimitri 8/10 5713 days 1%
Jo Meekley 10/10 5715 days 1%
John Stokes 10/10 5719 days 1%
Clemens 6/10 5720 days 1%
Julia 8/10 5721 days 1%
Michael Messuie 9/10 5721 days 1%
Shane Curline 8/10 5721 days 1%
Janey Chamberlain 9/10 5722 days 1%
David and Karen 9/10 5723 days 1%
Jim & Rebecca 10/10 5723 days 1%
Victoria Boolsen 10/10 5723 days 1%
Johannes Klein 9/10 5723 days 1%
Zoe Nash 7/10 5723 days 1%
Jim & Suzy Ducker 7/10 5724 days 1%
K Dahmer 7/10 5724 days 1%
Nicola Shaw 9/10 5724 days 1%
Adrian Beckett 8/10 5727 days 1%
Douglas & Alison Mark 8/10 5727 days 1%
Mannebach & Siejert 8/10 5728 days 1%
Cameron and Kim 8/10 5730 days 1%
Michael Assfalg 9/10 5730 days 1%
Carolin 7/10 5730 days 1%
Jeff and Carey Brown 9/10 5730 days 1%
Jan Visser 7/10 5731 days 1%
Iko 7/10 5731 days 1%
Gerhard 7/10 5732 days 1%
Diete Rokosch 10/10 5732 days 1%
Frederik Christiansen 9/10 5733 days 1%
Ross Salisbury 9/10 5733 days 1%
Colin Lockwood 6/10 5734 days 1%
Gert Vogelaers 9/10 5734 days 1%
David Emerick 9/10 5734 days 1%
Callum Sibbald 8/10 5735 days 1%
Hadleigh 8/10 5736 days 1%
Manu & Gabi 4/10 5736 days 1%
Gerlach 5/10 5736 days 1%
John Shaw 8/10 5738 days 1%
Allan 8/10 5739 days 1%
Jan Vlasblom 8/10 5739 days 1%
Ron Pantzer 8/10 5740 days 1%
Gerd Pagel 10/10 5744 days 1%
Matthew 9/10 5747 days 1%
Gordon and Sue 8/10 5747 days 1%
Danny and Loreen Way 6/10 5747 days 1%
Hvid 9/10 5747 days 1%
Angela 8/10 5747 days 1%
Vanderhorst 7/10 5747 days 1%
David and Wendy Lucas 10/10 5748 days 1%
David 5/10 5749 days 1%
Glenn 6/10 5750 days 1%
Nicole 5/10 5750 days 1%
Simon Vallis 9/10 5750 days 1%
Mike and Alice Powner 9/10 5750 days 1%
Samuel Prechel 8/10 5751 days 1%
Jenny & Barry Sleeman 8/10 5752 days 1%
Petersen 10/10 5752 days 1%
Robert Haidt 9/10 5752 days 1%
Derek Woodward 8/10 5753 days 1%
Christina Fischer 7/10 5754 days 1%
Pam de Vos 8/10 5755 days 1%
Kay and Colin Yendole 7/10 5755 days 1%
John Clarkson 10/10 5757 days 1%
Grada Anderson 10/10 5759 days 1%
Christian Foerster 7/10 5759 days 1%
M Schram 8/10 6014 days 1%
Angela 9/10 6017 days 1%
Grant 10/10 6017 days 1%
Jon van Hanten 8/10 6021 days 1%
Pete & Chris 9/10 6021 days 1%
Charli Skinner 8/10 6026 days 1%
Chris & Rob 8/10 6028 days 1%
Siebels Wilke 8/10 6028 days 1%
Baumgarten 7/10 6032 days 1%
Amy 10/10 6035 days 1%
heather Cardinal 10/10 6051 days 1%
Peter and Hilda 10/10 6065 days 1%
Quin 9/10 6065 days 1%
Stefan Scheiterlein 9/10 6078 days 1%
Russ Turner 7/10 6082 days 1%
Keita-Karen Buchanan 9/10 6082 days 1%
Andy & Louise Dutton 9/10 6083 days 1%
OMPA 10/10 6084 days 1%
Ingrid Zell 7/10 6087 days 1%
Matt Roper 9/10 6087 days 1%
Westermann 9/10 6087 days 1%
Hershell 8/10 6088 days 1%
A Libbis 7/10 6088 days 1%
Pam & Norman 9/10 6089 days 1%
hughesW 9/10 6096 days 1%
Horst 9/10 6099 days 1%
Thomas & Jucki 7/10 6099 days 1%
Amanda Iavarone 9/10 6102 days 1%
Haitsma 7/10 6104 days 1%
Pierre Pilon 7/10 6104 days 1%
Ron Price 8/10 6104 days 1%
Mark 9/10 6104 days 1%
Jenny 8/10 6104 days 1%
Jann Clar 8/10 6105 days 1%
Aaron 9/10 6106 days 1%
Sue Bennett 8/10 6106 days 1%
X Fischbacker 10/10 6106 days 1%
Hans de Rijk 9/10 6106 days 1%
Lynn Tichauer 8/10 6107 days 1%
Bunnik 8/10 6109 days 1%
Walter 5/10 6110 days 1%
Armand 8/10 6110 days 1%
Lousie Hug 7/10 6110 days 1%
Alzbeta Czech 9/10 6110 days 1%
Eva 8/10 6113 days 1%
Don and Barb 8/10 6117 days 1%
margaret Klawitter 9/10 6117 days 1%
Lasse Olesen 6/10 6117 days 1%
Lewis 10/10 6117 days 1%
Mark 9/10 6119 days 1%
Peter McGain 8/10 6119 days 1%
Brian Elmes 10/10 6119 days 1%
Fred Briggs 8/10 6119 days 1%
Mike Kirchner 6/10 6120 days 1%
Radek Hoferek 8/10 6120 days 1%
Karin 9/10 6120 days 1%
Mrs Russon 9/10 6121 days 1%
Richard Thompson 7/10 6121 days 1%
Gerrard Van S 8/10 6123 days 1%
Nick 5/10 6123 days 1%
Keith Maplestone 7/10 6123 days 1%
Yvonne Ing 10/10 6123 days 1%
Diane Chapple 7/10 6123 days 1%
Coby Aalbrecht 8/10 6123 days 1%
nzMuppet 10/10 6124 days 1%
Bo Moenstead 8/10 6133 days 1%
bev arrowsmith 9/10 6155 days 1%
kay and colin 9/10 6155 days 1%
menzel 8/10 6169 days 1%
adamek 8/10 6170 days 1%
paulj 9/10 6171 days 1%
stevnba 9/10 6171 days 1%
willemrn 9/10 6171 days 1%
stefanz 8/10 6171 days 1%
Linda Coats 8/10 6171 days 1%
shannon atkin 7/10 6171 days 1%
Werner Zuis 9/10 6171 days 1%
carmenk 9/10 6172 days 1%
elskeb 8/10 6174 days 1%
blokzyl 9/10 6175 days 1%
jeffandlou 6/10 6175 days 1%
susanl 9/10 6177 days 1%
andres 8/10 6178 days 1%
vivw 10/10 6178 days 1%
catdonjaime 7/10 6179 days 1%
robertst 8/10 6180 days 1%
pimn 9/10 6180 days 1%
hofstetterf 10/10 6184 days 1%
Simon Slawner 8/10 6188 days 1%
Anne Ford 8/10 6188 days 1%
Anita de Boer 7/10 6188 days 1%
Douglas Beresford 8/10 6188 days 1%
Stefan Lua 8/10 6188 days 1%
Christian Jean Louis 7/10 6188 days 1%
Mark Tolson 9/10 6188 days 1%
Frank de Voogd 8/10 6190 days 1%
joramv 9/10 6190 days 1%
Kirsty McGrath 8/10 6190 days 1%
Susann Koschmeider 7/10 6190 days 1%
Wolfgang Mages 9/10 6190 days 1%
Susan Marquard 8/10 6190 days 1%
Ines O'Sullivan 10/10 6194 days 1%
Steven Walsh 8/10 6194 days 1%
X Otte 10/10 6194 days 1%
Lisette X 8/10 6194 days 1%
Christy 9/10 6196 days 1%
Wolfgang Dittrich 9/10 6196 days 1%
Jenny Davies 9/10 6196 days 1%
Philip Ryott 7/10 6196 days 1%
X Vogel 7/10 6196 days 1%
Eimear Doyle 8/10 6198 days 1%
Karen 5/10 6198 days 1%
Thorben Thede 6/10 6198 days 1%
Shane and Kate Wilkinson 9/10 6208 days 1%
Val and Barnie Weir 10/10 6209 days 1%
anne p 8/10 6209 days 1%
Nigel Petrie 9/10 6209 days 1%
Andrea and Craig Swinson 8/10 6210 days 1%
Tracy & Peter Cassidy 8/10 6225 days 1%
AliB 10/10 6238 days 1%
erikc 8/10 6290 days 1%
alanvn 8/10 6299 days 1%
johanw 7/10 6302 days 1%
arthurw 10/10 6303 days 1%
johannac 9/10 6305 days 1%
kindel 8/10 6312 days 1%
linus 9/10 6312 days 1%
godineau 6/10 6312 days 1%
NancyB 9/10 6414 days 1%
Amy_B 9/10 6414 days 1%
TillE412 9/10 6415 days 1%
BryonyS 7/10 6418 days 1%
JoF 8/10 6418 days 1%
RogerW 7/10 6420 days 1%
RussC 6/10 6422 days 1%
Christian Kamm 10/10 6427 days 1%
Kaye 9/10 6430 days 1%
jenniferk 10/10 6430 days 1%
ginekek 9/10 6430 days 1%
scottl 6/10 6430 days 1%
rosil 10/10 6430 days 1%
VirginiaR 8/10 6430 days 1%
LowerD 9/10 6430 days 1%
JanL 10/10 6430 days 1%
Martina Bumiller 10/10 6435 days 1%
PamCecil 8/10 6437 days 1%
AnjaN 10/10 6437 days 1%
Camille Crabos 8/10 6437 days 1%
DennisK 9/10 6442 days 1%
JasonL 8/10 6442 days 1%
WalterG 10/10 6446 days 1%
Rissmann 9/10 6446 days 1%
DamienM 9/10 6446 days 1%
JolondaR 9/10 6448 days 1%
LesleyR 7/10 6448 days 1%
SabineGermany 9/10 6448 days 1%
StefanGermany1 8/10 6448 days 1%
Loethke 8/10 6448 days 1%
Colin Heath 10/10 6448 days 1%
SteveW 9/10 6449 days 1%
RebeccaD1 8/10 6449 days 1%
Steve 9/10 6464 days 1%
NikkiB1 8/10 6465 days 1%
VictoriaH 9/10 6465 days 1%
RichardE 7/10 6465 days 1%
Otto 8/10 6471 days 1%
NicoleK 8/10 6471 days 1%
Marina 7/10 6472 days 1%
Dirk 8/10 6473 days 1%
Karen 8/10 6477 days 1%
Kay 7/10 6479 days 1%
John 9/10 6479 days 1%
Renee 9/10 6479 days 1%
Carmel 7/10 6479 days 1%
Denise 5/10 6552 days 1%
John 8/10 6557 days 1%
John B 10/10 6558 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kaiteriteri Recreation Reserve experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.94% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 47 days. However the Kaiteriteri Recreation Reserve experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Kaiteriteri Recreation Reserve experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
… …
197 -3.88%
198 -3.90%
199 -3.92%
200 -3.94%
201 -3.96%
202 -3.98%
203 -4.00%
… …

Balancing Adjustment

2.32% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

85%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.