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Ranking Score Explained

Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Kaiteriteri Recreation Reserve.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Kaiteriteri Recreation Reserve

Valid Reviews

435 Valid Reviews

The Kaiteriteri Recreation Reserve experience has a total of 438 reviews. There are 435 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 435 valid reviews:

Rating Count Percentage
10/10 70
16%
9/10 128
29%
8/10 136
31%
7/10 61
14%
6/10 22
5%
5/10 12
3%
4/10 3
1%
3/10 3
1%
2/10 0
0%
1/10 0
0%

82.30% Average

The raw data average (mean) for all the Kaiteriteri Recreation Reserve valid reviews is 82.30% and is based on 435 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

370 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 435 valid reviews, the experience has 370 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 370 face-to-face reviews:

Rating Count Percentage
10/10 56
15%
9/10 109
29%
8/10 118
32%
7/10 55
15%
6/10 19
5%
5/10 10
3%
4/10 1
0%
3/10 2
1%
2/10 0
0%
1/10 0
0%

82.27% Average

The raw data average (mean) for all the Kaiteriteri Recreation Reserve face-to-face reviews is 82.27% and is based on 370 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

86.53%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Pierre Leroux 10/10 180 days 100%
Oliver Muenster 10/10 211 days 99%
Annemiek Broshuis 8/10 211 days 97%
Alison Powell 10/10 239 days 99%
Peter Mooij 8/10 239 days 97%
Stuart Beare 10/10 239 days 99%
Emily 10/10 331 days 96%
Claire 9/10 362 days 93%
Marine 8/10 576 days 81%
James 8/10 604 days 79%
GeorgeX 8/10 666 days 75%
Chloe 9/10 696 days 73%
TrevJ 9/10 910 days 53%
Gabija Baugirdaite 8/10 941 days 49%
Hendrik Schulz-Jander 6/10 970 days 41%
Kingyclan 6/10 1001 days 38%
Stine 9/10 1032 days 41%
Benjamin 3/10 1032 days 23%
Max 7/10 1276 days 21%
Sarah Woolley 10/10 1307 days 21%
James Kidston 10/10 1307 days 21%
Matt Olejniczak 9/10 1307 days 20%
Amy Shoemake 10/10 1397 days 16%
Nicky 10/10 1731 days 5%
ZMad 10/10 2157 days 4%
Joe Johnson 9/10 2188 days 4%
Nina 4/10 2431 days 2%
Matt 6/10 2768 days 3%
Paul Smith 9/10 2796 days 3%
Francois & Caroline 9/10 2827 days 3%
Shane 10/10 2858 days 3%
Jacqui 9/10 2858 days 3%
Margie 9/10 2858 days 3%
Noreasters 9/10 2888 days 3%
Cassie 7/10 2949 days 3%
Jenny 8/10 3072 days 2%
Hannah 9/10 3133 days 2%
Chris & Peg 8/10 3133 days 2%
Megan Roper 4/10 3150 days 1%
Paul and Paula 10/10 3220 days 2%
Gary Prescot 7/10 3286 days 2%
Matt 9/10 3436 days 2%
Julia Kurtz 9/10 3464 days 2%
Rosanna Leeming 8/10 3513 days 2%
Peter Armstrong 8/10 3525 days 2%
Jos Tolboom 8/10 3552 days 1%
Belinda Clarke 9/10 3776 days 1%
W Donovan 9/10 3808 days 1%
Raphaël 7/10 3862 days 1%
Paul Smith 8/10 3863 days 1%
Elka Keijzer 8/10 4167 days 0%
Lisa Quayle 9/10 4306 days 0%
mcp hm 5/10 4533 days 1%
Julia Schabenberger 8/10 4562 days 1%
Lola 5/10 4562 days 1%
Alisa 9/10 4562 days 1%
Laura 7/10 4562 days 1%
James Betz 5/10 4565 days 1%
Family Trip 9/10 4594 days 1%
Ray Bygrave 8/10 4595 days 1%
Elsa Bygrave 8/10 4595 days 1%
Michael Steimel 9/10 4604 days 1%
Isabelle Bohle 9/10 4604 days 1%
Denise 7/10 4634 days 1%
Paul Davies 6/10 4636 days 1%
GN100 7/10 4653 days 1%
GARRYBLOWER 8/10 4684 days 1%
Henrik Joshua 7/10 4714 days 1%
Helen King 8/10 4775 days 1%
Driver Dan 8/10 4867 days 1%
Sven Woelk 10/10 4923 days 1%
Fjord 6/10 4943 days 1%
Socea 3/10 4943 days 0%
Marie 8/10 4944 days 1%
Dirk Sörensen 8/10 4959 days 1%
Mo Downes 3/10 4973 days 0%
William Notcutt 5/10 5018 days 1%
Alison Langley 8/10 5031 days 1%
Ingrid 9/10 5031 days 1%
Reinier Timmer 8/10 5031 days 1%
Sue Kieseker 8/10 5034 days 1%
Tony Hines 9/10 5035 days 1%
Michael Kretzschmar 9/10 5035 days 1%
Jason 7/10 5036 days 1%
Andy 10/10 5040 days 1%
Reijenga 8/10 5040 days 1%
Timo Maschke 7/10 5040 days 1%
Franz Schueler 10/10 5041 days 1%
Hanson 6/10 5041 days 1%
James Cookson 7/10 5042 days 1%
Paul Lawrence 6/10 5047 days 1%
Debbie 10/10 5050 days 1%
Denise Albrecht 6/10 5053 days 1%
Laurits and Bettina 7/10 5056 days 1%
John Freeman 8/10 5065 days 1%
Letitia Wenn 9/10 5066 days 1%
maelstrom 10/10 5293 days 1%
David Prendergast 8/10 5305 days 1%
Trish V 10/10 5306 days 1%
Lisa Carey 10/10 5310 days 1%
Sally Gordie 8/10 5311 days 1%
Carly Braddock 7/10 5313 days 1%
Philippe Merino 9/10 5315 days 1%
Heiner Reinecke 9/10 5316 days 1%
Norman UK 8/10 5316 days 1%
Sandra Dirk 9/10 5316 days 1%
Val Phillips 10/10 5317 days 1%
Helmut Schmid 9/10 5318 days 1%
Jill Boruff 9/10 5318 days 1%
Peter Adams 8/10 5318 days 1%
D Esson 8/10 5318 days 1%
Robert Steendijk 7/10 5319 days 1%
Susanne A 7/10 5321 days 1%
Tuedi Muggli 8/10 5321 days 1%
Tim Germany 8/10 5324 days 1%
Owen Dunning 10/10 5328 days 1%
Madeleine Mueller 7/10 5329 days 1%
Jenny McTigue 9/10 5334 days 1%
Jolene & James 9/10 5334 days 1%
Paul & Jayne Smith 9/10 5334 days 1%
Michael & Janet 9/10 5334 days 1%
Martin & Dee Bellarby 9/10 5334 days 1%
Patrick Grant 7/10 5334 days 1%
Cole 6/10 5335 days 1%
Chris 8/10 5335 days 1%
Carl & Desiree Potter 10/10 5336 days 1%
Karin 8/10 5336 days 1%
Ed & Katie Riches 8/10 5336 days 1%
Frans 8/10 5336 days 1%
Annie 10/10 5336 days 1%
Pierre Boulanger 8/10 5336 days 1%
Rene 8/10 5336 days 1%
Jerry Larason 10/10 5336 days 1%
Shirley Marshall 10/10 5336 days 1%
Barry Baily 8/10 5337 days 1%
Ian Sainsbury 8/10 5338 days 1%
Dave Rattray 9/10 5338 days 1%
Andreas Kofod-Hansen 9/10 5338 days 1%
Peter Putz 7/10 5338 days 1%
Walter & Heidi Baumann 9/10 5338 days 1%
Diane Moss 9/10 5338 days 1%
Mary Mitchell 9/10 5338 days 1%
Manuela Weber 8/10 5338 days 1%
Hans Oudenbroek 9/10 5338 days 1%
Dave Simpson 9/10 5338 days 1%
Martin & Christian 9/10 5339 days 1%
Robert McIlraith 9/10 5339 days 1%
Susie Christensen 9/10 5339 days 1%
Schertenleib 8/10 5340 days 1%
Nic Roggeman 7/10 5340 days 1%
Peter Holt 8/10 5341 days 1%
Richard Maddock 9/10 5341 days 1%
M Neuman 6/10 5345 days 1%
Hazel 10/10 5346 days 1%
Colin Philpott 9/10 5346 days 1%
Andy & Lynnie Nevin 6/10 5347 days 1%
Miron & Hendrik 8/10 5348 days 1%
Heike 8/10 5348 days 1%
Adam Critchley 8/10 5350 days 1%
Dick van Doorn 7/10 5352 days 1%
Bethany Hamilton 5/10 5352 days 1%
polzeath 8/10 5353 days 1%
Fred Saunders 10/10 5379 days 1%
Annie 10/10 5415 days 1%
Tobias Forst 7/10 5416 days 1%
Mikala Dinka 9/10 5416 days 1%
Steve & Maggie 7/10 5416 days 1%
Paul 7/10 5422 days 1%
Steve Eley 9/10 5424 days 1%
Nina Bille-Knudsen 8/10 5424 days 1%
Christoph 9/10 5424 days 1%
Robin & Sandra Dijke 8/10 5424 days 1%
Willem & Lilian 10/10 5424 days 1%
John & Myra Sloan 9/10 5424 days 1%
Josh 7/10 5427 days 1%
Natascha & Greg 8/10 5427 days 1%
Kaelin 9/10 5429 days 1%
Jane Stalker 8/10 5430 days 1%
Konny 9/10 5431 days 1%
Andreas & Sonja 10/10 5431 days 1%
Sarah Graham 9/10 5431 days 1%
Theresa 10/10 5431 days 1%
Rudy Witt 8/10 5431 days 1%
Sue 8/10 5431 days 1%
Remco te Lintum 8/10 5431 days 1%
Alberto Redner 10/10 5431 days 1%
Verhahr 8/10 5435 days 1%
Scott & Madeleine Bancroft 10/10 5435 days 1%
Gary A 8/10 5445 days 1%
John & Lorraine 8/10 5669 days 1%
Derek 8/10 5670 days 1%
Julie and Russ Charles 10/10 5672 days 1%
Julie 9/10 5672 days 1%
Brian & Di 9/10 5672 days 1%
Leroy Dimitri 8/10 5672 days 1%
Jo Meekley 10/10 5674 days 1%
John Stokes 10/10 5678 days 1%
Clemens 6/10 5679 days 1%
Julia 8/10 5680 days 1%
Michael Messuie 9/10 5680 days 1%
Shane Curline 8/10 5680 days 1%
Janey Chamberlain 9/10 5681 days 1%
David and Karen 9/10 5682 days 1%
Jim & Rebecca 10/10 5682 days 1%
Victoria Boolsen 10/10 5682 days 1%
Johannes Klein 9/10 5682 days 1%
Zoe Nash 7/10 5682 days 1%
Jim & Suzy Ducker 7/10 5683 days 1%
K Dahmer 7/10 5683 days 1%
Nicola Shaw 9/10 5683 days 1%
Adrian Beckett 8/10 5686 days 1%
Douglas & Alison Mark 8/10 5686 days 1%
Mannebach & Siejert 8/10 5687 days 1%
Cameron and Kim 8/10 5689 days 1%
Michael Assfalg 9/10 5689 days 1%
Carolin 7/10 5689 days 1%
Jeff and Carey Brown 9/10 5689 days 1%
Jan Visser 7/10 5690 days 1%
Iko 7/10 5690 days 1%
Gerhard 7/10 5691 days 1%
Diete Rokosch 10/10 5691 days 1%
Frederik Christiansen 9/10 5692 days 1%
Ross Salisbury 9/10 5692 days 1%
Colin Lockwood 6/10 5693 days 1%
Gert Vogelaers 9/10 5693 days 1%
David Emerick 9/10 5693 days 1%
Callum Sibbald 8/10 5694 days 1%
Hadleigh 8/10 5695 days 1%
Manu & Gabi 4/10 5695 days 1%
Gerlach 5/10 5695 days 1%
John Shaw 8/10 5697 days 1%
Allan 8/10 5698 days 1%
Jan Vlasblom 8/10 5698 days 1%
Ron Pantzer 8/10 5699 days 1%
Gerd Pagel 10/10 5703 days 1%
Matthew 9/10 5706 days 1%
Gordon and Sue 8/10 5706 days 1%
Danny and Loreen Way 6/10 5706 days 1%
Hvid 9/10 5706 days 1%
Angela 8/10 5706 days 1%
Vanderhorst 7/10 5706 days 1%
David and Wendy Lucas 10/10 5707 days 1%
David 5/10 5708 days 1%
Glenn 6/10 5709 days 1%
Nicole 5/10 5709 days 1%
Simon Vallis 9/10 5709 days 1%
Mike and Alice Powner 9/10 5709 days 1%
Samuel Prechel 8/10 5710 days 1%
Jenny & Barry Sleeman 8/10 5711 days 1%
Petersen 10/10 5711 days 1%
Robert Haidt 9/10 5711 days 1%
Derek Woodward 8/10 5712 days 1%
Christina Fischer 7/10 5713 days 1%
Pam de Vos 8/10 5714 days 1%
Kay and Colin Yendole 7/10 5714 days 1%
John Clarkson 10/10 5716 days 1%
Grada Anderson 10/10 5718 days 1%
Christian Foerster 7/10 5718 days 1%
M Schram 8/10 5973 days 1%
Angela 9/10 5976 days 1%
Grant 10/10 5976 days 1%
Jon van Hanten 8/10 5980 days 1%
Pete & Chris 9/10 5980 days 1%
Charli Skinner 8/10 5985 days 1%
Chris & Rob 8/10 5987 days 1%
Siebels Wilke 8/10 5987 days 1%
Baumgarten 7/10 5991 days 1%
Amy 10/10 5994 days 1%
heather Cardinal 10/10 6010 days 1%
Peter and Hilda 10/10 6024 days 1%
Quin 9/10 6024 days 1%
Stefan Scheiterlein 9/10 6037 days 1%
Russ Turner 7/10 6041 days 1%
Keita-Karen Buchanan 9/10 6041 days 1%
Andy & Louise Dutton 9/10 6042 days 1%
OMPA 10/10 6043 days 1%
Ingrid Zell 7/10 6046 days 1%
Matt Roper 9/10 6046 days 1%
Westermann 9/10 6046 days 1%
Hershell 8/10 6047 days 1%
A Libbis 7/10 6047 days 1%
Pam & Norman 9/10 6048 days 1%
hughesW 9/10 6055 days 1%
Horst 9/10 6058 days 1%
Thomas & Jucki 7/10 6058 days 1%
Amanda Iavarone 9/10 6061 days 1%
Haitsma 7/10 6063 days 1%
Pierre Pilon 7/10 6063 days 1%
Ron Price 8/10 6063 days 1%
Mark 9/10 6063 days 1%
Jenny 8/10 6063 days 1%
Jann Clar 8/10 6064 days 1%
Aaron 9/10 6065 days 1%
Sue Bennett 8/10 6065 days 1%
X Fischbacker 10/10 6065 days 1%
Hans de Rijk 9/10 6065 days 1%
Lynn Tichauer 8/10 6066 days 1%
Bunnik 8/10 6068 days 1%
Walter 5/10 6069 days 1%
Armand 8/10 6069 days 1%
Lousie Hug 7/10 6069 days 1%
Alzbeta Czech 9/10 6069 days 1%
Eva 8/10 6072 days 1%
Don and Barb 8/10 6076 days 1%
margaret Klawitter 9/10 6076 days 1%
Lasse Olesen 6/10 6076 days 1%
Lewis 10/10 6076 days 1%
Mark 9/10 6078 days 1%
Peter McGain 8/10 6078 days 1%
Brian Elmes 10/10 6078 days 1%
Fred Briggs 8/10 6078 days 1%
Mike Kirchner 6/10 6079 days 1%
Radek Hoferek 8/10 6079 days 1%
Karin 9/10 6079 days 1%
Mrs Russon 9/10 6080 days 1%
Richard Thompson 7/10 6080 days 1%
Gerrard Van S 8/10 6082 days 1%
Nick 5/10 6082 days 1%
Keith Maplestone 7/10 6082 days 1%
Yvonne Ing 10/10 6082 days 1%
Diane Chapple 7/10 6082 days 1%
Coby Aalbrecht 8/10 6082 days 1%
nzMuppet 10/10 6083 days 1%
Bo Moenstead 8/10 6092 days 1%
bev arrowsmith 9/10 6114 days 1%
kay and colin 9/10 6114 days 1%
menzel 8/10 6128 days 1%
adamek 8/10 6129 days 1%
paulj 9/10 6130 days 1%
stevnba 9/10 6130 days 1%
willemrn 9/10 6130 days 1%
stefanz 8/10 6130 days 1%
Linda Coats 8/10 6130 days 1%
shannon atkin 7/10 6130 days 1%
Werner Zuis 9/10 6130 days 1%
carmenk 9/10 6131 days 1%
elskeb 8/10 6133 days 1%
blokzyl 9/10 6134 days 1%
jeffandlou 6/10 6134 days 1%
susanl 9/10 6136 days 1%
andres 8/10 6137 days 1%
vivw 10/10 6137 days 1%
catdonjaime 7/10 6138 days 1%
robertst 8/10 6139 days 1%
pimn 9/10 6139 days 1%
hofstetterf 10/10 6143 days 1%
Simon Slawner 8/10 6147 days 1%
Anne Ford 8/10 6147 days 1%
Anita de Boer 7/10 6147 days 1%
Douglas Beresford 8/10 6147 days 1%
Stefan Lua 8/10 6147 days 1%
Christian Jean Louis 7/10 6147 days 1%
Mark Tolson 9/10 6147 days 1%
Frank de Voogd 8/10 6149 days 1%
joramv 9/10 6149 days 1%
Kirsty McGrath 8/10 6149 days 1%
Susann Koschmeider 7/10 6149 days 1%
Wolfgang Mages 9/10 6149 days 1%
Susan Marquard 8/10 6149 days 1%
Ines O'Sullivan 10/10 6153 days 1%
Steven Walsh 8/10 6153 days 1%
X Otte 10/10 6153 days 1%
Lisette X 8/10 6153 days 1%
Christy 9/10 6155 days 1%
Wolfgang Dittrich 9/10 6155 days 1%
Jenny Davies 9/10 6155 days 1%
Philip Ryott 7/10 6155 days 1%
X Vogel 7/10 6155 days 1%
Eimear Doyle 8/10 6157 days 1%
Karen 5/10 6157 days 1%
Thorben Thede 6/10 6157 days 1%
Shane and Kate Wilkinson 9/10 6167 days 1%
Val and Barnie Weir 10/10 6168 days 1%
anne p 8/10 6168 days 1%
Nigel Petrie 9/10 6168 days 1%
Andrea and Craig Swinson 8/10 6169 days 1%
Tracy & Peter Cassidy 8/10 6184 days 1%
AliB 10/10 6197 days 1%
erikc 8/10 6249 days 1%
alanvn 8/10 6258 days 1%
johanw 7/10 6261 days 1%
arthurw 10/10 6262 days 1%
johannac 9/10 6264 days 1%
kindel 8/10 6271 days 1%
linus 9/10 6271 days 1%
godineau 6/10 6271 days 1%
NancyB 9/10 6373 days 1%
Amy_B 9/10 6373 days 1%
TillE412 9/10 6374 days 1%
BryonyS 7/10 6377 days 1%
JoF 8/10 6377 days 1%
RogerW 7/10 6379 days 1%
RussC 6/10 6381 days 1%
Christian Kamm 10/10 6386 days 1%
Kaye 9/10 6389 days 1%
jenniferk 10/10 6389 days 1%
ginekek 9/10 6389 days 1%
scottl 6/10 6389 days 1%
rosil 10/10 6389 days 1%
VirginiaR 8/10 6389 days 1%
LowerD 9/10 6389 days 1%
JanL 10/10 6389 days 1%
Martina Bumiller 10/10 6394 days 1%
PamCecil 8/10 6396 days 1%
AnjaN 10/10 6396 days 1%
Camille Crabos 8/10 6396 days 1%
DennisK 9/10 6401 days 1%
JasonL 8/10 6401 days 1%
WalterG 10/10 6405 days 1%
Rissmann 9/10 6405 days 1%
DamienM 9/10 6405 days 1%
JolondaR 9/10 6407 days 1%
LesleyR 7/10 6407 days 1%
SabineGermany 9/10 6407 days 1%
StefanGermany1 8/10 6407 days 1%
Loethke 8/10 6407 days 1%
Colin Heath 10/10 6407 days 1%
SteveW 9/10 6408 days 1%
RebeccaD1 8/10 6408 days 1%
Steve 9/10 6423 days 1%
NikkiB1 8/10 6424 days 1%
VictoriaH 9/10 6424 days 1%
RichardE 7/10 6424 days 1%
Otto 8/10 6430 days 1%
NicoleK 8/10 6430 days 1%
Marina 7/10 6431 days 1%
Dirk 8/10 6432 days 1%
Karen 8/10 6436 days 1%
Kay 7/10 6438 days 1%
John 9/10 6438 days 1%
Renee 9/10 6438 days 1%
Carmel 7/10 6438 days 1%
Denise 5/10 6511 days 1%
John 8/10 6516 days 1%
John B 10/10 6517 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kaiteriteri Recreation Reserve experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.57% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 69 days. However the Kaiteriteri Recreation Reserve experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Kaiteriteri Recreation Reserve experience has been adjusted for 160 days. Adjustments are according to the following table.

Days Adjustment
… …
157 -2.52%
158 -2.53%
159 -2.55%
160 -2.57%
161 -2.58%
162 -2.60%
163 -2.61%
… …

Balancing Adjustment

2.04% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

86%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.