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Ranking Score Explained

Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Kaiteriteri Recreation Reserve.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Kaiteriteri Recreation Reserve

Valid Reviews

434 Valid Reviews

The Kaiteriteri Recreation Reserve experience has a total of 437 reviews. There are 434 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 434 valid reviews:

Rating Count Percentage
10/10 69
16%
9/10 128
29%
8/10 136
31%
7/10 61
14%
6/10 22
5%
5/10 12
3%
4/10 3
1%
3/10 3
1%
2/10 0
0%
1/10 0
0%

82.26% Average

The raw data average (mean) for all the Kaiteriteri Recreation Reserve valid reviews is 82.26% and is based on 433 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

370 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 434 valid reviews, the experience has 370 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 370 face-to-face reviews:

Rating Count Percentage
10/10 56
15%
9/10 109
29%
8/10 118
32%
7/10 55
15%
6/10 19
5%
5/10 10
3%
4/10 1
0%
3/10 2
1%
2/10 0
0%
1/10 0
0%

82.27% Average

The raw data average (mean) for all the Kaiteriteri Recreation Reserve face-to-face reviews is 82.27% and is based on 370 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

85.63%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Oliver Muenster 10/10 10 days 100%
Annemiek Broshuis 8/10 10 days 98%
Alison Powell 10/10 38 days 100%
Peter Mooij 8/10 38 days 98%
Stuart Beare 10/10 38 days 100%
Emily 10/10 130 days 99%
Claire 9/10 161 days 98%
Marine 8/10 375 days 90%
James 8/10 403 days 89%
GeorgeX 8/10 465 days 86%
Chloe 9/10 495 days 85%
TrevJ 9/10 709 days 71%
Gabija Baugirdaite 8/10 740 days 67%
Hendrik Schulz-Jander 6/10 769 days 57%
Kingyclan 6/10 800 days 55%
Stine 9/10 831 days 60%
Benjamin 3/10 831 days 33%
Max 7/10 1075 days 35%
Sarah Woolley 10/10 1106 days 34%
James Kidston 10/10 1106 days 34%
Matt Olejniczak 9/10 1106 days 34%
Amy Shoemake 10/10 1196 days 28%
Nicky 10/10 1530 days 10%
ZMad 10/10 1956 days 5%
Joe Johnson 9/10 1987 days 5%
Nina 4/10 2230 days 3%
Matt 6/10 2567 days 3%
Paul Smith 9/10 2595 days 3%
Francois & Caroline 9/10 2626 days 3%
Shane 10/10 2657 days 3%
Jacqui 9/10 2657 days 3%
Margie 9/10 2657 days 3%
Noreasters 9/10 2687 days 3%
Cassie 7/10 2747 days 3%
Jenny 8/10 2870 days 3%
Hannah 9/10 2932 days 3%
Chris & Peg 8/10 2932 days 3%
Megan Roper 4/10 2949 days 2%
Paul and Paula 10/10 3019 days 3%
Gary Prescot 7/10 3085 days 2%
Matt 9/10 3235 days 2%
Julia Kurtz 9/10 3262 days 2%
Rosanna Leeming 8/10 3312 days 2%
Peter Armstrong 8/10 3324 days 2%
Jos Tolboom 8/10 3351 days 2%
Belinda Clarke 9/10 3574 days 2%
W Donovan 9/10 3606 days 1%
Raphaël 7/10 3661 days 1%
Paul Smith 8/10 3662 days 1%
Elka Keijzer 8/10 3966 days 1%
Lisa Quayle 9/10 4105 days 1%
mcp hm 5/10 4331 days 0%
Julia Schabenberger 8/10 4361 days 0%
Lola 5/10 4361 days 0%
Alisa 9/10 4361 days 0%
Laura 7/10 4361 days 0%
James Betz 5/10 4364 days 0%
Family Trip 9/10 4393 days 1%
Ray Bygrave 8/10 4394 days 1%
Elsa Bygrave 8/10 4394 days 1%
Michael Steimel 9/10 4403 days 1%
Isabelle Bohle 9/10 4403 days 1%
Denise 7/10 4433 days 1%
Paul Davies 6/10 4435 days 1%
GN100 7/10 4452 days 1%
GARRYBLOWER 8/10 4483 days 1%
Henrik Joshua 7/10 4513 days 1%
Helen King 8/10 4573 days 1%
Driver Dan 8/10 4665 days 1%
Sven Woelk 10/10 4722 days 1%
Fjord 6/10 4742 days 1%
Socea 3/10 4742 days 1%
Marie 8/10 4743 days 1%
Dirk Sörensen 8/10 4758 days 1%
Mo Downes 3/10 4772 days 1%
William Notcutt 5/10 4817 days 1%
Alison Langley 8/10 4830 days 1%
Ingrid 9/10 4830 days 1%
Reinier Timmer 8/10 4830 days 1%
Sue Kieseker 8/10 4833 days 1%
Tony Hines 9/10 4834 days 1%
Michael Kretzschmar 9/10 4834 days 1%
Jason 7/10 4835 days 1%
Andy 10/10 4839 days 1%
Reijenga 8/10 4839 days 1%
Timo Maschke 7/10 4839 days 1%
Franz Schueler 10/10 4840 days 1%
Hanson 6/10 4840 days 1%
James Cookson 7/10 4841 days 1%
Paul Lawrence 6/10 4846 days 1%
Debbie 10/10 4849 days 1%
Denise Albrecht 6/10 4852 days 1%
Laurits and Bettina 7/10 4855 days 1%
John Freeman 8/10 4864 days 1%
Letitia Wenn 9/10 4865 days 1%
maelstrom 10/10 5092 days 1%
David Prendergast 8/10 5104 days 1%
Trish V 10/10 5105 days 1%
Lisa Carey 10/10 5109 days 1%
Sally Gordie 8/10 5110 days 1%
Carly Braddock 7/10 5112 days 1%
Philippe Merino 9/10 5114 days 1%
Heiner Reinecke 9/10 5115 days 1%
Norman UK 8/10 5115 days 1%
Sandra Dirk 9/10 5115 days 1%
Val Phillips 10/10 5116 days 1%
Helmut Schmid 9/10 5117 days 1%
Jill Boruff 9/10 5117 days 1%
Peter Adams 8/10 5117 days 1%
D Esson 8/10 5117 days 1%
Robert Steendijk 7/10 5118 days 1%
Susanne A 7/10 5120 days 1%
Tuedi Muggli 8/10 5120 days 1%
Tim Germany 8/10 5123 days 1%
Owen Dunning 10/10 5127 days 1%
Madeleine Mueller 7/10 5128 days 1%
Jenny McTigue 9/10 5133 days 1%
Jolene & James 9/10 5133 days 1%
Paul & Jayne Smith 9/10 5133 days 1%
Michael & Janet 9/10 5133 days 1%
Martin & Dee Bellarby 9/10 5133 days 1%
Patrick Grant 7/10 5133 days 1%
Cole 6/10 5134 days 1%
Chris 8/10 5134 days 1%
Carl & Desiree Potter 10/10 5135 days 1%
Karin 8/10 5135 days 1%
Ed & Katie Riches 8/10 5135 days 1%
Frans 8/10 5135 days 1%
Annie 10/10 5135 days 1%
Pierre Boulanger 8/10 5135 days 1%
Rene 8/10 5135 days 1%
Jerry Larason 10/10 5135 days 1%
Shirley Marshall 10/10 5135 days 1%
Barry Baily 8/10 5136 days 1%
Ian Sainsbury 8/10 5137 days 1%
Dave Rattray 9/10 5137 days 1%
Andreas Kofod-Hansen 9/10 5137 days 1%
Peter Putz 7/10 5137 days 1%
Walter & Heidi Baumann 9/10 5137 days 1%
Diane Moss 9/10 5137 days 1%
Mary Mitchell 9/10 5137 days 1%
Manuela Weber 8/10 5137 days 1%
Hans Oudenbroek 9/10 5137 days 1%
Dave Simpson 9/10 5137 days 1%
Martin & Christian 9/10 5138 days 1%
Robert McIlraith 9/10 5138 days 1%
Susie Christensen 9/10 5138 days 1%
Schertenleib 8/10 5139 days 1%
Nic Roggeman 7/10 5139 days 1%
Peter Holt 8/10 5140 days 1%
Richard Maddock 9/10 5140 days 1%
M Neuman 6/10 5144 days 1%
Hazel 10/10 5145 days 1%
Colin Philpott 9/10 5145 days 1%
Andy & Lynnie Nevin 6/10 5146 days 1%
Miron & Hendrik 8/10 5147 days 1%
Heike 8/10 5147 days 1%
Adam Critchley 8/10 5149 days 1%
Dick van Doorn 7/10 5151 days 1%
Bethany Hamilton 5/10 5151 days 1%
polzeath 8/10 5152 days 1%
Fred Saunders 10/10 5178 days 1%
Annie 10/10 5214 days 1%
Tobias Forst 7/10 5215 days 1%
Mikala Dinka 9/10 5215 days 1%
Steve & Maggie 7/10 5215 days 1%
Paul 7/10 5221 days 1%
Steve Eley 9/10 5223 days 1%
Nina Bille-Knudsen 8/10 5223 days 1%
Christoph 9/10 5223 days 1%
Robin & Sandra Dijke 8/10 5223 days 1%
Willem & Lilian 10/10 5223 days 1%
John & Myra Sloan 9/10 5223 days 1%
Josh 7/10 5226 days 1%
Natascha & Greg 8/10 5226 days 1%
Kaelin 9/10 5228 days 1%
Jane Stalker 8/10 5229 days 1%
Konny 9/10 5230 days 1%
Andreas & Sonja 10/10 5230 days 1%
Sarah Graham 9/10 5230 days 1%
Theresa 10/10 5230 days 1%
Rudy Witt 8/10 5230 days 1%
Sue 8/10 5230 days 1%
Remco te Lintum 8/10 5230 days 1%
Alberto Redner 10/10 5230 days 1%
Verhahr 8/10 5234 days 1%
Scott & Madeleine Bancroft 10/10 5234 days 1%
Gary A 8/10 5244 days 1%
John & Lorraine 8/10 5468 days 1%
Derek 8/10 5469 days 1%
Julie and Russ Charles 10/10 5471 days 1%
Julie 9/10 5471 days 1%
Brian & Di 9/10 5471 days 1%
Leroy Dimitri 8/10 5471 days 1%
Jo Meekley 10/10 5473 days 1%
John Stokes 10/10 5477 days 1%
Clemens 6/10 5478 days 1%
Julia 8/10 5479 days 1%
Michael Messuie 9/10 5479 days 1%
Shane Curline 8/10 5479 days 1%
Janey Chamberlain 9/10 5480 days 1%
David and Karen 9/10 5481 days 1%
Jim & Rebecca 10/10 5481 days 1%
Victoria Boolsen 10/10 5481 days 1%
Johannes Klein 9/10 5481 days 1%
Zoe Nash 7/10 5481 days 1%
Jim & Suzy Ducker 7/10 5482 days 1%
K Dahmer 7/10 5482 days 1%
Nicola Shaw 9/10 5482 days 1%
Adrian Beckett 8/10 5485 days 1%
Douglas & Alison Mark 8/10 5485 days 1%
Mannebach & Siejert 8/10 5486 days 1%
Cameron and Kim 8/10 5488 days 1%
Michael Assfalg 9/10 5488 days 1%
Carolin 7/10 5488 days 1%
Jeff and Carey Brown 9/10 5488 days 1%
Jan Visser 7/10 5489 days 1%
Iko 7/10 5489 days 1%
Gerhard 7/10 5490 days 1%
Diete Rokosch 10/10 5490 days 1%
Frederik Christiansen 9/10 5491 days 1%
Ross Salisbury 9/10 5491 days 1%
Colin Lockwood 6/10 5492 days 1%
Gert Vogelaers 9/10 5492 days 1%
David Emerick 9/10 5492 days 1%
Callum Sibbald 8/10 5493 days 1%
Hadleigh 8/10 5494 days 1%
Manu & Gabi 4/10 5494 days 1%
Gerlach 5/10 5494 days 1%
John Shaw 8/10 5496 days 1%
Allan 8/10 5497 days 1%
Jan Vlasblom 8/10 5497 days 1%
Ron Pantzer 8/10 5498 days 1%
Gerd Pagel 10/10 5502 days 1%
Matthew 9/10 5505 days 1%
Gordon and Sue 8/10 5505 days 1%
Danny and Loreen Way 6/10 5505 days 1%
Hvid 9/10 5505 days 1%
Angela 8/10 5505 days 1%
Vanderhorst 7/10 5505 days 1%
David and Wendy Lucas 10/10 5506 days 1%
David 5/10 5507 days 1%
Glenn 6/10 5508 days 1%
Nicole 5/10 5508 days 1%
Simon Vallis 9/10 5508 days 1%
Mike and Alice Powner 9/10 5508 days 1%
Samuel Prechel 8/10 5509 days 1%
Jenny & Barry Sleeman 8/10 5510 days 1%
Petersen 10/10 5510 days 1%
Robert Haidt 9/10 5510 days 1%
Derek Woodward 8/10 5511 days 1%
Christina Fischer 7/10 5512 days 1%
Pam de Vos 8/10 5513 days 1%
Kay and Colin Yendole 7/10 5513 days 1%
John Clarkson 10/10 5515 days 1%
Grada Anderson 10/10 5517 days 1%
Christian Foerster 7/10 5517 days 1%
M Schram 8/10 5771 days 1%
Angela 9/10 5774 days 1%
Grant 10/10 5774 days 1%
Jon van Hanten 8/10 5778 days 1%
Pete & Chris 9/10 5778 days 1%
Charli Skinner 8/10 5783 days 1%
Chris & Rob 8/10 5785 days 1%
Siebels Wilke 8/10 5785 days 1%
Baumgarten 7/10 5789 days 1%
Amy 10/10 5792 days 1%
heather Cardinal 10/10 5808 days 1%
Peter and Hilda 10/10 5823 days 1%
Quin 9/10 5823 days 1%
Stefan Scheiterlein 9/10 5836 days 1%
Russ Turner 7/10 5840 days 1%
Keita-Karen Buchanan 9/10 5840 days 1%
Andy & Louise Dutton 9/10 5841 days 1%
OMPA 10/10 5842 days 1%
Ingrid Zell 7/10 5845 days 1%
Matt Roper 9/10 5845 days 1%
Westermann 9/10 5845 days 1%
Hershell 8/10 5846 days 1%
A Libbis 7/10 5846 days 1%
Pam & Norman 9/10 5847 days 1%
hughesW 9/10 5854 days 1%
Horst 9/10 5857 days 1%
Thomas & Jucki 7/10 5857 days 1%
Amanda Iavarone 9/10 5860 days 1%
Haitsma 7/10 5862 days 1%
Pierre Pilon 7/10 5862 days 1%
Ron Price 8/10 5862 days 1%
Mark 9/10 5862 days 1%
Jenny 8/10 5862 days 1%
Jann Clar 8/10 5863 days 1%
Aaron 9/10 5864 days 1%
Sue Bennett 8/10 5864 days 1%
X Fischbacker 10/10 5864 days 1%
Hans de Rijk 9/10 5864 days 1%
Lynn Tichauer 8/10 5865 days 1%
Bunnik 8/10 5867 days 1%
Walter 5/10 5868 days 1%
Armand 8/10 5868 days 1%
Lousie Hug 7/10 5868 days 1%
Alzbeta Czech 9/10 5868 days 1%
Eva 8/10 5871 days 1%
Don and Barb 8/10 5875 days 1%
margaret Klawitter 9/10 5875 days 1%
Lasse Olesen 6/10 5875 days 1%
Lewis 10/10 5875 days 1%
Mark 9/10 5877 days 1%
Peter McGain 8/10 5877 days 1%
Brian Elmes 10/10 5877 days 1%
Fred Briggs 8/10 5877 days 1%
Mike Kirchner 6/10 5878 days 1%
Radek Hoferek 8/10 5878 days 1%
Karin 9/10 5878 days 1%
Mrs Russon 9/10 5879 days 1%
Richard Thompson 7/10 5879 days 1%
Gerrard Van S 8/10 5881 days 1%
Nick 5/10 5881 days 1%
Keith Maplestone 7/10 5881 days 1%
Yvonne Ing 10/10 5881 days 1%
Diane Chapple 7/10 5881 days 1%
Coby Aalbrecht 8/10 5881 days 1%
nzMuppet 10/10 5882 days 1%
Bo Moenstead 8/10 5891 days 1%
bev arrowsmith 9/10 5913 days 1%
kay and colin 9/10 5913 days 1%
menzel 8/10 5927 days 1%
adamek 8/10 5928 days 1%
paulj 9/10 5929 days 1%
stevnba 9/10 5929 days 1%
willemrn 9/10 5929 days 1%
stefanz 8/10 5929 days 1%
Linda Coats 8/10 5929 days 1%
shannon atkin 7/10 5929 days 1%
Werner Zuis 9/10 5929 days 1%
carmenk 9/10 5930 days 1%
elskeb 8/10 5932 days 1%
blokzyl 9/10 5933 days 1%
jeffandlou 6/10 5933 days 1%
susanl 9/10 5935 days 1%
andres 8/10 5936 days 1%
vivw 10/10 5936 days 1%
catdonjaime 7/10 5937 days 1%
robertst 8/10 5938 days 1%
pimn 9/10 5938 days 1%
hofstetterf 10/10 5942 days 1%
Simon Slawner 8/10 5946 days 1%
Anne Ford 8/10 5946 days 1%
Anita de Boer 7/10 5946 days 1%
Douglas Beresford 8/10 5946 days 1%
Stefan Lua 8/10 5946 days 1%
Christian Jean Louis 7/10 5946 days 1%
Mark Tolson 9/10 5946 days 1%
Frank de Voogd 8/10 5948 days 1%
joramv 9/10 5948 days 1%
Kirsty McGrath 8/10 5948 days 1%
Susann Koschmeider 7/10 5948 days 1%
Wolfgang Mages 9/10 5948 days 1%
Susan Marquard 8/10 5948 days 1%
Ines O'Sullivan 10/10 5952 days 1%
Steven Walsh 8/10 5952 days 1%
X Otte 10/10 5952 days 1%
Lisette X 8/10 5952 days 1%
Christy 9/10 5954 days 1%
Wolfgang Dittrich 9/10 5954 days 1%
Jenny Davies 9/10 5954 days 1%
Philip Ryott 7/10 5954 days 1%
X Vogel 7/10 5954 days 1%
Eimear Doyle 8/10 5956 days 1%
Karen 5/10 5956 days 1%
Thorben Thede 6/10 5956 days 1%
Shane and Kate Wilkinson 9/10 5966 days 1%
Val and Barnie Weir 10/10 5967 days 1%
anne p 8/10 5967 days 1%
Nigel Petrie 9/10 5967 days 1%
Andrea and Craig Swinson 8/10 5968 days 1%
Tracy & Peter Cassidy 8/10 5983 days 1%
AliB 10/10 5996 days 1%
erikc 8/10 6047 days 1%
alanvn 8/10 6056 days 1%
johanw 7/10 6059 days 1%
arthurw 10/10 6060 days 1%
johannac 9/10 6062 days 1%
kindel 8/10 6069 days 1%
linus 9/10 6069 days 1%
godineau 6/10 6069 days 1%
NancyB 9/10 6171 days 1%
Amy_B 9/10 6171 days 1%
TillE412 9/10 6172 days 1%
BryonyS 7/10 6175 days 1%
JoF 8/10 6175 days 1%
RogerW 7/10 6177 days 1%
RussC 6/10 6179 days 1%
Christian Kamm 10/10 6185 days 1%
Kaye 9/10 6188 days 1%
jenniferk 10/10 6188 days 1%
ginekek 9/10 6188 days 1%
scottl 6/10 6188 days 1%
rosil 10/10 6188 days 1%
VirginiaR 8/10 6188 days 1%
LowerD 9/10 6188 days 1%
JanL 10/10 6188 days 1%
Martina Bumiller 10/10 6193 days 1%
PamCecil 8/10 6195 days 1%
AnjaN 10/10 6195 days 1%
Camille Crabos 8/10 6195 days 1%
DennisK 9/10 6200 days 1%
JasonL 8/10 6200 days 1%
WalterG 10/10 6204 days 1%
Rissmann 9/10 6204 days 1%
DamienM 9/10 6204 days 1%
JolondaR 9/10 6206 days 1%
LesleyR 7/10 6206 days 1%
SabineGermany 9/10 6206 days 1%
StefanGermany1 8/10 6206 days 1%
Loethke 8/10 6206 days 1%
Colin Heath 10/10 6206 days 1%
SteveW 9/10 6207 days 1%
RebeccaD1 8/10 6207 days 1%
Steve 9/10 6222 days 1%
NikkiB1 8/10 6223 days 1%
VictoriaH 9/10 6223 days 1%
RichardE 7/10 6223 days 1%
Otto 8/10 6229 days 1%
NicoleK 8/10 6229 days 1%
Marina 7/10 6230 days 1%
Dirk 8/10 6231 days 1%
Karen 8/10 6235 days 1%
Kay 7/10 6237 days 1%
John 9/10 6237 days 1%
Renee 9/10 6237 days 1%
Carmel 7/10 6237 days 1%
Denise 5/10 6310 days 1%
John 8/10 6315 days 1%
John B 10/10 6316 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kaiteriteri Recreation Reserve experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.02% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Kaiteriteri Recreation Reserve experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Kaiteriteri Recreation Reserve experience has been adjusted for 1 day. Adjustments are according to the following table.

Days Adjustment
… …
0 -0.00%
1 -0.02%
2 -0.04%
3 -0.06%
4 -0.08%
… …

Balancing Adjustment

1.72% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

87%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.