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Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Kaiteriteri Recreation Reserve.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Kaiteriteri Recreation Reserve

Valid Reviews

435 Valid Reviews

The Kaiteriteri Recreation Reserve experience has a total of 438 reviews. There are 435 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 435 valid reviews:

Rating Count Percentage
10/10 70
16%
9/10 128
29%
8/10 136
31%
7/10 61
14%
6/10 22
5%
5/10 12
3%
4/10 3
1%
3/10 3
1%
2/10 0
0%
1/10 0
0%

82.30% Average

The raw data average (mean) for all the Kaiteriteri Recreation Reserve valid reviews is 82.30% and is based on 435 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

370 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 435 valid reviews, the experience has 370 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 370 face-to-face reviews:

Rating Count Percentage
10/10 56
15%
9/10 109
29%
8/10 118
32%
7/10 55
15%
6/10 19
5%
5/10 10
3%
4/10 1
0%
3/10 2
1%
2/10 0
0%
1/10 0
0%

82.27% Average

The raw data average (mean) for all the Kaiteriteri Recreation Reserve face-to-face reviews is 82.27% and is based on 370 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

86.42%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Pierre Leroux 10/10 141 days 100%
Oliver Muenster 10/10 172 days 99%
Annemiek Broshuis 8/10 172 days 97%
Alison Powell 10/10 200 days 99%
Peter Mooij 8/10 200 days 97%
Stuart Beare 10/10 200 days 99%
Emily 10/10 292 days 96%
Claire 9/10 323 days 94%
Marine 8/10 537 days 83%
James 8/10 565 days 81%
GeorgeX 8/10 627 days 77%
Chloe 9/10 657 days 75%
TrevJ 9/10 871 days 57%
Gabija Baugirdaite 8/10 902 days 53%
Hendrik Schulz-Jander 6/10 931 days 44%
Kingyclan 6/10 962 days 41%
Stine 9/10 993 days 44%
Benjamin 3/10 993 days 24%
Max 7/10 1237 days 23%
Sarah Woolley 10/10 1268 days 23%
James Kidston 10/10 1268 days 23%
Matt Olejniczak 9/10 1268 days 23%
Amy Shoemake 10/10 1358 days 17%
Nicky 10/10 1692 days 6%
ZMad 10/10 2118 days 4%
Joe Johnson 9/10 2149 days 4%
Nina 4/10 2392 days 2%
Matt 6/10 2729 days 3%
Paul Smith 9/10 2757 days 3%
Francois & Caroline 9/10 2788 days 3%
Shane 10/10 2819 days 3%
Jacqui 9/10 2819 days 3%
Margie 9/10 2819 days 3%
Noreasters 9/10 2849 days 3%
Cassie 7/10 2909 days 2%
Jenny 8/10 3032 days 2%
Hannah 9/10 3094 days 2%
Chris & Peg 8/10 3094 days 2%
Megan Roper 4/10 3111 days 1%
Paul and Paula 10/10 3181 days 2%
Gary Prescot 7/10 3247 days 2%
Matt 9/10 3397 days 2%
Julia Kurtz 9/10 3424 days 2%
Rosanna Leeming 8/10 3474 days 2%
Peter Armstrong 8/10 3486 days 2%
Jos Tolboom 8/10 3513 days 1%
Belinda Clarke 9/10 3736 days 1%
W Donovan 9/10 3768 days 1%
Raphaël 7/10 3823 days 1%
Paul Smith 8/10 3824 days 1%
Elka Keijzer 8/10 4128 days 0%
Lisa Quayle 9/10 4267 days 0%
mcp hm 5/10 4493 days 1%
Julia Schabenberger 8/10 4523 days 1%
Lola 5/10 4523 days 1%
Alisa 9/10 4523 days 1%
Laura 7/10 4523 days 1%
James Betz 5/10 4526 days 1%
Family Trip 9/10 4555 days 1%
Ray Bygrave 8/10 4556 days 1%
Elsa Bygrave 8/10 4556 days 1%
Michael Steimel 9/10 4565 days 1%
Isabelle Bohle 9/10 4565 days 1%
Denise 7/10 4595 days 1%
Paul Davies 6/10 4597 days 1%
GN100 7/10 4614 days 1%
GARRYBLOWER 8/10 4645 days 1%
Henrik Joshua 7/10 4675 days 1%
Helen King 8/10 4735 days 1%
Driver Dan 8/10 4827 days 1%
Sven Woelk 10/10 4884 days 1%
Fjord 6/10 4904 days 1%
Socea 3/10 4904 days 0%
Marie 8/10 4905 days 1%
Dirk Sörensen 8/10 4920 days 1%
Mo Downes 3/10 4934 days 0%
William Notcutt 5/10 4979 days 1%
Alison Langley 8/10 4992 days 1%
Ingrid 9/10 4992 days 1%
Reinier Timmer 8/10 4992 days 1%
Sue Kieseker 8/10 4995 days 1%
Tony Hines 9/10 4996 days 1%
Michael Kretzschmar 9/10 4996 days 1%
Jason 7/10 4997 days 1%
Andy 10/10 5001 days 1%
Reijenga 8/10 5001 days 1%
Timo Maschke 7/10 5001 days 1%
Franz Schueler 10/10 5002 days 1%
Hanson 6/10 5002 days 1%
James Cookson 7/10 5003 days 1%
Paul Lawrence 6/10 5008 days 1%
Debbie 10/10 5011 days 1%
Denise Albrecht 6/10 5014 days 1%
Laurits and Bettina 7/10 5017 days 1%
John Freeman 8/10 5026 days 1%
Letitia Wenn 9/10 5027 days 1%
maelstrom 10/10 5254 days 1%
David Prendergast 8/10 5266 days 1%
Trish V 10/10 5267 days 1%
Lisa Carey 10/10 5271 days 1%
Sally Gordie 8/10 5272 days 1%
Carly Braddock 7/10 5274 days 1%
Philippe Merino 9/10 5276 days 1%
Heiner Reinecke 9/10 5277 days 1%
Norman UK 8/10 5277 days 1%
Sandra Dirk 9/10 5277 days 1%
Val Phillips 10/10 5278 days 1%
Helmut Schmid 9/10 5279 days 1%
Jill Boruff 9/10 5279 days 1%
Peter Adams 8/10 5279 days 1%
D Esson 8/10 5279 days 1%
Robert Steendijk 7/10 5280 days 1%
Susanne A 7/10 5282 days 1%
Tuedi Muggli 8/10 5282 days 1%
Tim Germany 8/10 5285 days 1%
Owen Dunning 10/10 5289 days 1%
Madeleine Mueller 7/10 5290 days 1%
Jenny McTigue 9/10 5295 days 1%
Jolene & James 9/10 5295 days 1%
Paul & Jayne Smith 9/10 5295 days 1%
Michael & Janet 9/10 5295 days 1%
Martin & Dee Bellarby 9/10 5295 days 1%
Patrick Grant 7/10 5295 days 1%
Cole 6/10 5296 days 1%
Chris 8/10 5296 days 1%
Carl & Desiree Potter 10/10 5297 days 1%
Karin 8/10 5297 days 1%
Ed & Katie Riches 8/10 5297 days 1%
Frans 8/10 5297 days 1%
Annie 10/10 5297 days 1%
Pierre Boulanger 8/10 5297 days 1%
Rene 8/10 5297 days 1%
Jerry Larason 10/10 5297 days 1%
Shirley Marshall 10/10 5297 days 1%
Barry Baily 8/10 5298 days 1%
Ian Sainsbury 8/10 5299 days 1%
Dave Rattray 9/10 5299 days 1%
Andreas Kofod-Hansen 9/10 5299 days 1%
Peter Putz 7/10 5299 days 1%
Walter & Heidi Baumann 9/10 5299 days 1%
Diane Moss 9/10 5299 days 1%
Mary Mitchell 9/10 5299 days 1%
Manuela Weber 8/10 5299 days 1%
Hans Oudenbroek 9/10 5299 days 1%
Dave Simpson 9/10 5299 days 1%
Martin & Christian 9/10 5300 days 1%
Robert McIlraith 9/10 5300 days 1%
Susie Christensen 9/10 5300 days 1%
Schertenleib 8/10 5301 days 1%
Nic Roggeman 7/10 5301 days 1%
Peter Holt 8/10 5302 days 1%
Richard Maddock 9/10 5302 days 1%
M Neuman 6/10 5306 days 1%
Hazel 10/10 5307 days 1%
Colin Philpott 9/10 5307 days 1%
Andy & Lynnie Nevin 6/10 5308 days 1%
Miron & Hendrik 8/10 5309 days 1%
Heike 8/10 5309 days 1%
Adam Critchley 8/10 5311 days 1%
Dick van Doorn 7/10 5313 days 1%
Bethany Hamilton 5/10 5313 days 1%
polzeath 8/10 5314 days 1%
Fred Saunders 10/10 5340 days 1%
Annie 10/10 5376 days 1%
Tobias Forst 7/10 5377 days 1%
Mikala Dinka 9/10 5377 days 1%
Steve & Maggie 7/10 5377 days 1%
Paul 7/10 5383 days 1%
Steve Eley 9/10 5385 days 1%
Nina Bille-Knudsen 8/10 5385 days 1%
Christoph 9/10 5385 days 1%
Robin & Sandra Dijke 8/10 5385 days 1%
Willem & Lilian 10/10 5385 days 1%
John & Myra Sloan 9/10 5385 days 1%
Josh 7/10 5388 days 1%
Natascha & Greg 8/10 5388 days 1%
Kaelin 9/10 5390 days 1%
Jane Stalker 8/10 5391 days 1%
Konny 9/10 5392 days 1%
Andreas & Sonja 10/10 5392 days 1%
Sarah Graham 9/10 5392 days 1%
Theresa 10/10 5392 days 1%
Rudy Witt 8/10 5392 days 1%
Sue 8/10 5392 days 1%
Remco te Lintum 8/10 5392 days 1%
Alberto Redner 10/10 5392 days 1%
Verhahr 8/10 5396 days 1%
Scott & Madeleine Bancroft 10/10 5396 days 1%
Gary A 8/10 5406 days 1%
John & Lorraine 8/10 5630 days 1%
Derek 8/10 5631 days 1%
Julie and Russ Charles 10/10 5633 days 1%
Julie 9/10 5633 days 1%
Brian & Di 9/10 5633 days 1%
Leroy Dimitri 8/10 5633 days 1%
Jo Meekley 10/10 5635 days 1%
John Stokes 10/10 5639 days 1%
Clemens 6/10 5640 days 1%
Julia 8/10 5641 days 1%
Michael Messuie 9/10 5641 days 1%
Shane Curline 8/10 5641 days 1%
Janey Chamberlain 9/10 5642 days 1%
David and Karen 9/10 5643 days 1%
Jim & Rebecca 10/10 5643 days 1%
Victoria Boolsen 10/10 5643 days 1%
Johannes Klein 9/10 5643 days 1%
Zoe Nash 7/10 5643 days 1%
Jim & Suzy Ducker 7/10 5644 days 1%
K Dahmer 7/10 5644 days 1%
Nicola Shaw 9/10 5644 days 1%
Adrian Beckett 8/10 5647 days 1%
Douglas & Alison Mark 8/10 5647 days 1%
Mannebach & Siejert 8/10 5648 days 1%
Cameron and Kim 8/10 5650 days 1%
Michael Assfalg 9/10 5650 days 1%
Carolin 7/10 5650 days 1%
Jeff and Carey Brown 9/10 5650 days 1%
Jan Visser 7/10 5651 days 1%
Iko 7/10 5651 days 1%
Gerhard 7/10 5652 days 1%
Diete Rokosch 10/10 5652 days 1%
Frederik Christiansen 9/10 5653 days 1%
Ross Salisbury 9/10 5653 days 1%
Colin Lockwood 6/10 5654 days 1%
Gert Vogelaers 9/10 5654 days 1%
David Emerick 9/10 5654 days 1%
Callum Sibbald 8/10 5655 days 1%
Hadleigh 8/10 5656 days 1%
Manu & Gabi 4/10 5656 days 0%
Gerlach 5/10 5656 days 1%
John Shaw 8/10 5658 days 1%
Allan 8/10 5659 days 1%
Jan Vlasblom 8/10 5659 days 1%
Ron Pantzer 8/10 5660 days 1%
Gerd Pagel 10/10 5664 days 1%
Matthew 9/10 5667 days 1%
Gordon and Sue 8/10 5667 days 1%
Danny and Loreen Way 6/10 5667 days 1%
Hvid 9/10 5667 days 1%
Angela 8/10 5667 days 1%
Vanderhorst 7/10 5667 days 1%
David and Wendy Lucas 10/10 5668 days 1%
David 5/10 5669 days 1%
Glenn 6/10 5670 days 1%
Nicole 5/10 5670 days 1%
Simon Vallis 9/10 5670 days 1%
Mike and Alice Powner 9/10 5670 days 1%
Samuel Prechel 8/10 5671 days 1%
Jenny & Barry Sleeman 8/10 5672 days 1%
Petersen 10/10 5672 days 1%
Robert Haidt 9/10 5672 days 1%
Derek Woodward 8/10 5673 days 1%
Christina Fischer 7/10 5674 days 1%
Pam de Vos 8/10 5675 days 1%
Kay and Colin Yendole 7/10 5675 days 1%
John Clarkson 10/10 5677 days 1%
Grada Anderson 10/10 5679 days 1%
Christian Foerster 7/10 5679 days 1%
M Schram 8/10 5933 days 1%
Angela 9/10 5936 days 1%
Grant 10/10 5936 days 1%
Jon van Hanten 8/10 5940 days 1%
Pete & Chris 9/10 5940 days 1%
Charli Skinner 8/10 5945 days 1%
Chris & Rob 8/10 5947 days 1%
Siebels Wilke 8/10 5947 days 1%
Baumgarten 7/10 5951 days 1%
Amy 10/10 5954 days 1%
heather Cardinal 10/10 5970 days 1%
Peter and Hilda 10/10 5985 days 1%
Quin 9/10 5985 days 1%
Stefan Scheiterlein 9/10 5998 days 1%
Russ Turner 7/10 6002 days 1%
Keita-Karen Buchanan 9/10 6002 days 1%
Andy & Louise Dutton 9/10 6003 days 1%
OMPA 10/10 6004 days 1%
Ingrid Zell 7/10 6007 days 1%
Matt Roper 9/10 6007 days 1%
Westermann 9/10 6007 days 1%
Hershell 8/10 6008 days 1%
A Libbis 7/10 6008 days 1%
Pam & Norman 9/10 6009 days 1%
hughesW 9/10 6016 days 1%
Horst 9/10 6019 days 1%
Thomas & Jucki 7/10 6019 days 1%
Amanda Iavarone 9/10 6022 days 1%
Haitsma 7/10 6024 days 1%
Pierre Pilon 7/10 6024 days 1%
Ron Price 8/10 6024 days 1%
Mark 9/10 6024 days 1%
Jenny 8/10 6024 days 1%
Jann Clar 8/10 6025 days 1%
Aaron 9/10 6026 days 1%
Sue Bennett 8/10 6026 days 1%
X Fischbacker 10/10 6026 days 1%
Hans de Rijk 9/10 6026 days 1%
Lynn Tichauer 8/10 6027 days 1%
Bunnik 8/10 6029 days 1%
Walter 5/10 6030 days 1%
Armand 8/10 6030 days 1%
Lousie Hug 7/10 6030 days 1%
Alzbeta Czech 9/10 6030 days 1%
Eva 8/10 6033 days 1%
Don and Barb 8/10 6037 days 1%
margaret Klawitter 9/10 6037 days 1%
Lasse Olesen 6/10 6037 days 1%
Lewis 10/10 6037 days 1%
Mark 9/10 6039 days 1%
Peter McGain 8/10 6039 days 1%
Brian Elmes 10/10 6039 days 1%
Fred Briggs 8/10 6039 days 1%
Mike Kirchner 6/10 6040 days 1%
Radek Hoferek 8/10 6040 days 1%
Karin 9/10 6040 days 1%
Mrs Russon 9/10 6041 days 1%
Richard Thompson 7/10 6041 days 1%
Gerrard Van S 8/10 6043 days 1%
Nick 5/10 6043 days 1%
Keith Maplestone 7/10 6043 days 1%
Yvonne Ing 10/10 6043 days 1%
Diane Chapple 7/10 6043 days 1%
Coby Aalbrecht 8/10 6043 days 1%
nzMuppet 10/10 6044 days 1%
Bo Moenstead 8/10 6053 days 1%
bev arrowsmith 9/10 6075 days 1%
kay and colin 9/10 6075 days 1%
menzel 8/10 6089 days 1%
adamek 8/10 6090 days 1%
paulj 9/10 6091 days 1%
stevnba 9/10 6091 days 1%
willemrn 9/10 6091 days 1%
stefanz 8/10 6091 days 1%
Linda Coats 8/10 6091 days 1%
shannon atkin 7/10 6091 days 1%
Werner Zuis 9/10 6091 days 1%
carmenk 9/10 6092 days 1%
elskeb 8/10 6094 days 1%
blokzyl 9/10 6095 days 1%
jeffandlou 6/10 6095 days 1%
susanl 9/10 6097 days 1%
andres 8/10 6098 days 1%
vivw 10/10 6098 days 1%
catdonjaime 7/10 6099 days 1%
robertst 8/10 6100 days 1%
pimn 9/10 6100 days 1%
hofstetterf 10/10 6104 days 1%
Simon Slawner 8/10 6108 days 1%
Anne Ford 8/10 6108 days 1%
Anita de Boer 7/10 6108 days 1%
Douglas Beresford 8/10 6108 days 1%
Stefan Lua 8/10 6108 days 1%
Christian Jean Louis 7/10 6108 days 1%
Mark Tolson 9/10 6108 days 1%
Frank de Voogd 8/10 6110 days 1%
joramv 9/10 6110 days 1%
Kirsty McGrath 8/10 6110 days 1%
Susann Koschmeider 7/10 6110 days 1%
Wolfgang Mages 9/10 6110 days 1%
Susan Marquard 8/10 6110 days 1%
Ines O'Sullivan 10/10 6114 days 1%
Steven Walsh 8/10 6114 days 1%
X Otte 10/10 6114 days 1%
Lisette X 8/10 6114 days 1%
Christy 9/10 6116 days 1%
Wolfgang Dittrich 9/10 6116 days 1%
Jenny Davies 9/10 6116 days 1%
Philip Ryott 7/10 6116 days 1%
X Vogel 7/10 6116 days 1%
Eimear Doyle 8/10 6118 days 1%
Karen 5/10 6118 days 1%
Thorben Thede 6/10 6118 days 1%
Shane and Kate Wilkinson 9/10 6128 days 1%
Val and Barnie Weir 10/10 6129 days 1%
anne p 8/10 6129 days 1%
Nigel Petrie 9/10 6129 days 1%
Andrea and Craig Swinson 8/10 6130 days 1%
Tracy & Peter Cassidy 8/10 6145 days 1%
AliB 10/10 6158 days 1%
erikc 8/10 6209 days 1%
alanvn 8/10 6218 days 1%
johanw 7/10 6221 days 1%
arthurw 10/10 6222 days 1%
johannac 9/10 6224 days 1%
kindel 8/10 6231 days 1%
linus 9/10 6231 days 1%
godineau 6/10 6231 days 1%
NancyB 9/10 6333 days 1%
Amy_B 9/10 6333 days 1%
TillE412 9/10 6334 days 1%
BryonyS 7/10 6337 days 1%
JoF 8/10 6337 days 1%
RogerW 7/10 6339 days 1%
RussC 6/10 6341 days 1%
Christian Kamm 10/10 6347 days 1%
Kaye 9/10 6350 days 1%
jenniferk 10/10 6350 days 1%
ginekek 9/10 6350 days 1%
scottl 6/10 6350 days 1%
rosil 10/10 6350 days 1%
VirginiaR 8/10 6350 days 1%
LowerD 9/10 6350 days 1%
JanL 10/10 6350 days 1%
Martina Bumiller 10/10 6355 days 1%
PamCecil 8/10 6357 days 1%
AnjaN 10/10 6357 days 1%
Camille Crabos 8/10 6357 days 1%
DennisK 9/10 6362 days 1%
JasonL 8/10 6362 days 1%
WalterG 10/10 6366 days 1%
Rissmann 9/10 6366 days 1%
DamienM 9/10 6366 days 1%
JolondaR 9/10 6368 days 1%
LesleyR 7/10 6368 days 1%
SabineGermany 9/10 6368 days 1%
StefanGermany1 8/10 6368 days 1%
Loethke 8/10 6368 days 1%
Colin Heath 10/10 6368 days 1%
SteveW 9/10 6369 days 1%
RebeccaD1 8/10 6369 days 1%
Steve 9/10 6384 days 1%
NikkiB1 8/10 6385 days 1%
VictoriaH 9/10 6385 days 1%
RichardE 7/10 6385 days 1%
Otto 8/10 6391 days 1%
NicoleK 8/10 6391 days 1%
Marina 7/10 6392 days 1%
Dirk 8/10 6393 days 1%
Karen 8/10 6397 days 1%
Kay 7/10 6399 days 1%
John 9/10 6399 days 1%
Renee 9/10 6399 days 1%
Carmel 7/10 6399 days 1%
Denise 5/10 6472 days 1%
John 8/10 6477 days 1%
John B 10/10 6478 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kaiteriteri Recreation Reserve experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-1.43% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 110 days. However the Kaiteriteri Recreation Reserve experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Kaiteriteri Recreation Reserve experience has been adjusted for 121 days. Adjustments are according to the following table.

Days Adjustment
… …
118 -1.39%
119 -1.41%
120 -1.42%
121 -1.43%
122 -1.44%
123 -1.45%
124 -1.46%
… …

Balancing Adjustment

1.82% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

87%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.