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Ranking Score Explained

G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Kaiteriteri Recreation Reserve.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Kaiteriteri Recreation Reserve

Valid Reviews

435 Valid Reviews

The Kaiteriteri Recreation Reserve experience has a total of 438 reviews. There are 435 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 435 valid reviews:

Rating Count Percentage
10/10 70
16%
9/10 128
29%
8/10 136
31%
7/10 61
14%
6/10 22
5%
5/10 12
3%
4/10 3
1%
3/10 3
1%
2/10 0
0%
1/10 0
0%

82.30% Average

The raw data average (mean) for all the Kaiteriteri Recreation Reserve valid reviews is 82.30% and is based on 435 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

370 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 435 valid reviews, the experience has 370 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 370 face-to-face reviews:

Rating Count Percentage
10/10 56
15%
9/10 109
29%
8/10 118
32%
7/10 55
15%
6/10 19
5%
5/10 10
3%
4/10 1
0%
3/10 2
1%
2/10 0
0%
1/10 0
0%

82.27% Average

The raw data average (mean) for all the Kaiteriteri Recreation Reserve face-to-face reviews is 82.27% and is based on 370 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

86.59%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Pierre Leroux 10/10 201 days 100%
Oliver Muenster 10/10 232 days 99%
Annemiek Broshuis 8/10 232 days 97%
Alison Powell 10/10 260 days 98%
Peter Mooij 8/10 260 days 96%
Stuart Beare 10/10 260 days 98%
Emily 10/10 352 days 95%
Claire 9/10 383 days 93%
Marine 8/10 597 days 80%
James 8/10 625 days 78%
GeorgeX 8/10 687 days 73%
Chloe 9/10 717 days 72%
TrevJ 9/10 931 days 51%
Gabija Baugirdaite 8/10 962 days 48%
Hendrik Schulz-Jander 6/10 991 days 39%
Kingyclan 6/10 1022 days 37%
Stine 9/10 1053 days 39%
Benjamin 3/10 1053 days 22%
Max 7/10 1297 days 20%
Sarah Woolley 10/10 1328 days 19%
James Kidston 10/10 1328 days 19%
Matt Olejniczak 9/10 1328 days 19%
Amy Shoemake 10/10 1418 days 15%
Nicky 10/10 1752 days 5%
ZMad 10/10 2178 days 4%
Joe Johnson 9/10 2209 days 4%
Nina 4/10 2452 days 2%
Matt 6/10 2789 days 3%
Paul Smith 9/10 2817 days 3%
Francois & Caroline 9/10 2848 days 3%
Shane 10/10 2879 days 3%
Jacqui 9/10 2879 days 3%
Margie 9/10 2879 days 3%
Noreasters 9/10 2909 days 3%
Cassie 7/10 2970 days 3%
Jenny 8/10 3093 days 2%
Hannah 9/10 3154 days 2%
Chris & Peg 8/10 3154 days 2%
Megan Roper 4/10 3171 days 1%
Paul and Paula 10/10 3241 days 2%
Gary Prescot 7/10 3307 days 2%
Matt 9/10 3457 days 2%
Julia Kurtz 9/10 3485 days 2%
Rosanna Leeming 8/10 3534 days 2%
Peter Armstrong 8/10 3546 days 2%
Jos Tolboom 8/10 3573 days 1%
Belinda Clarke 9/10 3797 days 1%
W Donovan 9/10 3829 days 1%
Raphaël 7/10 3883 days 1%
Paul Smith 8/10 3884 days 1%
Elka Keijzer 8/10 4188 days 0%
Lisa Quayle 9/10 4327 days 0%
mcp hm 5/10 4554 days 1%
Julia Schabenberger 8/10 4583 days 1%
Lola 5/10 4583 days 1%
Alisa 9/10 4583 days 1%
Laura 7/10 4583 days 1%
James Betz 5/10 4586 days 1%
Family Trip 9/10 4615 days 1%
Ray Bygrave 8/10 4616 days 1%
Elsa Bygrave 8/10 4616 days 1%
Michael Steimel 9/10 4625 days 1%
Isabelle Bohle 9/10 4625 days 1%
Denise 7/10 4655 days 1%
Paul Davies 6/10 4657 days 1%
GN100 7/10 4674 days 1%
GARRYBLOWER 8/10 4705 days 1%
Henrik Joshua 7/10 4735 days 1%
Helen King 8/10 4796 days 1%
Driver Dan 8/10 4888 days 1%
Sven Woelk 10/10 4944 days 1%
Fjord 6/10 4964 days 1%
Socea 3/10 4964 days 0%
Marie 8/10 4965 days 1%
Dirk Sörensen 8/10 4980 days 1%
Mo Downes 3/10 4994 days 0%
William Notcutt 5/10 5039 days 1%
Alison Langley 8/10 5052 days 1%
Ingrid 9/10 5052 days 1%
Reinier Timmer 8/10 5052 days 1%
Sue Kieseker 8/10 5055 days 1%
Tony Hines 9/10 5056 days 1%
Michael Kretzschmar 9/10 5056 days 1%
Jason 7/10 5057 days 1%
Andy 10/10 5061 days 1%
Reijenga 8/10 5061 days 1%
Timo Maschke 7/10 5061 days 1%
Franz Schueler 10/10 5062 days 1%
Hanson 6/10 5062 days 1%
James Cookson 7/10 5063 days 1%
Paul Lawrence 6/10 5068 days 1%
Debbie 10/10 5071 days 1%
Denise Albrecht 6/10 5074 days 1%
Laurits and Bettina 7/10 5077 days 1%
John Freeman 8/10 5086 days 1%
Letitia Wenn 9/10 5087 days 1%
maelstrom 10/10 5314 days 1%
David Prendergast 8/10 5326 days 1%
Trish V 10/10 5327 days 1%
Lisa Carey 10/10 5331 days 1%
Sally Gordie 8/10 5332 days 1%
Carly Braddock 7/10 5334 days 1%
Philippe Merino 9/10 5336 days 1%
Heiner Reinecke 9/10 5337 days 1%
Norman UK 8/10 5337 days 1%
Sandra Dirk 9/10 5337 days 1%
Val Phillips 10/10 5338 days 1%
Helmut Schmid 9/10 5339 days 1%
Jill Boruff 9/10 5339 days 1%
Peter Adams 8/10 5339 days 1%
D Esson 8/10 5339 days 1%
Robert Steendijk 7/10 5340 days 1%
Susanne A 7/10 5342 days 1%
Tuedi Muggli 8/10 5342 days 1%
Tim Germany 8/10 5345 days 1%
Owen Dunning 10/10 5349 days 1%
Madeleine Mueller 7/10 5350 days 1%
Jenny McTigue 9/10 5355 days 1%
Jolene & James 9/10 5355 days 1%
Paul & Jayne Smith 9/10 5355 days 1%
Michael & Janet 9/10 5355 days 1%
Martin & Dee Bellarby 9/10 5355 days 1%
Patrick Grant 7/10 5355 days 1%
Cole 6/10 5356 days 1%
Chris 8/10 5356 days 1%
Carl & Desiree Potter 10/10 5357 days 1%
Karin 8/10 5357 days 1%
Ed & Katie Riches 8/10 5357 days 1%
Frans 8/10 5357 days 1%
Annie 10/10 5357 days 1%
Pierre Boulanger 8/10 5357 days 1%
Rene 8/10 5357 days 1%
Jerry Larason 10/10 5357 days 1%
Shirley Marshall 10/10 5357 days 1%
Barry Baily 8/10 5358 days 1%
Ian Sainsbury 8/10 5359 days 1%
Dave Rattray 9/10 5359 days 1%
Andreas Kofod-Hansen 9/10 5359 days 1%
Peter Putz 7/10 5359 days 1%
Walter & Heidi Baumann 9/10 5359 days 1%
Diane Moss 9/10 5359 days 1%
Mary Mitchell 9/10 5359 days 1%
Manuela Weber 8/10 5359 days 1%
Hans Oudenbroek 9/10 5359 days 1%
Dave Simpson 9/10 5359 days 1%
Martin & Christian 9/10 5360 days 1%
Robert McIlraith 9/10 5360 days 1%
Susie Christensen 9/10 5360 days 1%
Schertenleib 8/10 5361 days 1%
Nic Roggeman 7/10 5361 days 1%
Peter Holt 8/10 5362 days 1%
Richard Maddock 9/10 5362 days 1%
M Neuman 6/10 5366 days 1%
Hazel 10/10 5367 days 1%
Colin Philpott 9/10 5367 days 1%
Andy & Lynnie Nevin 6/10 5368 days 1%
Miron & Hendrik 8/10 5369 days 1%
Heike 8/10 5369 days 1%
Adam Critchley 8/10 5371 days 1%
Dick van Doorn 7/10 5373 days 1%
Bethany Hamilton 5/10 5373 days 1%
polzeath 8/10 5374 days 1%
Fred Saunders 10/10 5400 days 1%
Annie 10/10 5436 days 1%
Tobias Forst 7/10 5437 days 1%
Mikala Dinka 9/10 5437 days 1%
Steve & Maggie 7/10 5437 days 1%
Paul 7/10 5443 days 1%
Steve Eley 9/10 5445 days 1%
Nina Bille-Knudsen 8/10 5445 days 1%
Christoph 9/10 5445 days 1%
Robin & Sandra Dijke 8/10 5445 days 1%
Willem & Lilian 10/10 5445 days 1%
John & Myra Sloan 9/10 5445 days 1%
Josh 7/10 5448 days 1%
Natascha & Greg 8/10 5448 days 1%
Kaelin 9/10 5450 days 1%
Jane Stalker 8/10 5451 days 1%
Konny 9/10 5452 days 1%
Andreas & Sonja 10/10 5452 days 1%
Sarah Graham 9/10 5452 days 1%
Theresa 10/10 5452 days 1%
Rudy Witt 8/10 5452 days 1%
Sue 8/10 5452 days 1%
Remco te Lintum 8/10 5452 days 1%
Alberto Redner 10/10 5452 days 1%
Verhahr 8/10 5456 days 1%
Scott & Madeleine Bancroft 10/10 5456 days 1%
Gary A 8/10 5466 days 1%
John & Lorraine 8/10 5690 days 1%
Derek 8/10 5691 days 1%
Julie and Russ Charles 10/10 5693 days 1%
Julie 9/10 5693 days 1%
Brian & Di 9/10 5693 days 1%
Leroy Dimitri 8/10 5693 days 1%
Jo Meekley 10/10 5695 days 1%
John Stokes 10/10 5699 days 1%
Clemens 6/10 5700 days 1%
Julia 8/10 5701 days 1%
Michael Messuie 9/10 5701 days 1%
Shane Curline 8/10 5701 days 1%
Janey Chamberlain 9/10 5702 days 1%
David and Karen 9/10 5703 days 1%
Jim & Rebecca 10/10 5703 days 1%
Victoria Boolsen 10/10 5703 days 1%
Johannes Klein 9/10 5703 days 1%
Zoe Nash 7/10 5703 days 1%
Jim & Suzy Ducker 7/10 5704 days 1%
K Dahmer 7/10 5704 days 1%
Nicola Shaw 9/10 5704 days 1%
Adrian Beckett 8/10 5707 days 1%
Douglas & Alison Mark 8/10 5707 days 1%
Mannebach & Siejert 8/10 5708 days 1%
Cameron and Kim 8/10 5710 days 1%
Michael Assfalg 9/10 5710 days 1%
Carolin 7/10 5710 days 1%
Jeff and Carey Brown 9/10 5710 days 1%
Jan Visser 7/10 5711 days 1%
Iko 7/10 5711 days 1%
Gerhard 7/10 5712 days 1%
Diete Rokosch 10/10 5712 days 1%
Frederik Christiansen 9/10 5713 days 1%
Ross Salisbury 9/10 5713 days 1%
Colin Lockwood 6/10 5714 days 1%
Gert Vogelaers 9/10 5714 days 1%
David Emerick 9/10 5714 days 1%
Callum Sibbald 8/10 5715 days 1%
Hadleigh 8/10 5716 days 1%
Manu & Gabi 4/10 5716 days 1%
Gerlach 5/10 5716 days 1%
John Shaw 8/10 5718 days 1%
Allan 8/10 5719 days 1%
Jan Vlasblom 8/10 5719 days 1%
Ron Pantzer 8/10 5720 days 1%
Gerd Pagel 10/10 5724 days 1%
Matthew 9/10 5727 days 1%
Gordon and Sue 8/10 5727 days 1%
Danny and Loreen Way 6/10 5727 days 1%
Hvid 9/10 5727 days 1%
Angela 8/10 5727 days 1%
Vanderhorst 7/10 5727 days 1%
David and Wendy Lucas 10/10 5728 days 1%
David 5/10 5729 days 1%
Glenn 6/10 5730 days 1%
Nicole 5/10 5730 days 1%
Simon Vallis 9/10 5730 days 1%
Mike and Alice Powner 9/10 5730 days 1%
Samuel Prechel 8/10 5731 days 1%
Jenny & Barry Sleeman 8/10 5732 days 1%
Petersen 10/10 5732 days 1%
Robert Haidt 9/10 5732 days 1%
Derek Woodward 8/10 5733 days 1%
Christina Fischer 7/10 5734 days 1%
Pam de Vos 8/10 5735 days 1%
Kay and Colin Yendole 7/10 5735 days 1%
John Clarkson 10/10 5737 days 1%
Grada Anderson 10/10 5739 days 1%
Christian Foerster 7/10 5739 days 1%
M Schram 8/10 5994 days 1%
Angela 9/10 5997 days 1%
Grant 10/10 5997 days 1%
Jon van Hanten 8/10 6001 days 1%
Pete & Chris 9/10 6001 days 1%
Charli Skinner 8/10 6006 days 1%
Chris & Rob 8/10 6008 days 1%
Siebels Wilke 8/10 6008 days 1%
Baumgarten 7/10 6012 days 1%
Amy 10/10 6015 days 1%
heather Cardinal 10/10 6031 days 1%
Peter and Hilda 10/10 6045 days 1%
Quin 9/10 6045 days 1%
Stefan Scheiterlein 9/10 6058 days 1%
Russ Turner 7/10 6062 days 1%
Keita-Karen Buchanan 9/10 6062 days 1%
Andy & Louise Dutton 9/10 6063 days 1%
OMPA 10/10 6064 days 1%
Ingrid Zell 7/10 6067 days 1%
Matt Roper 9/10 6067 days 1%
Westermann 9/10 6067 days 1%
Hershell 8/10 6068 days 1%
A Libbis 7/10 6068 days 1%
Pam & Norman 9/10 6069 days 1%
hughesW 9/10 6076 days 1%
Horst 9/10 6079 days 1%
Thomas & Jucki 7/10 6079 days 1%
Amanda Iavarone 9/10 6082 days 1%
Haitsma 7/10 6084 days 1%
Pierre Pilon 7/10 6084 days 1%
Ron Price 8/10 6084 days 1%
Mark 9/10 6084 days 1%
Jenny 8/10 6084 days 1%
Jann Clar 8/10 6085 days 1%
Aaron 9/10 6086 days 1%
Sue Bennett 8/10 6086 days 1%
X Fischbacker 10/10 6086 days 1%
Hans de Rijk 9/10 6086 days 1%
Lynn Tichauer 8/10 6087 days 1%
Bunnik 8/10 6089 days 1%
Walter 5/10 6090 days 1%
Armand 8/10 6090 days 1%
Lousie Hug 7/10 6090 days 1%
Alzbeta Czech 9/10 6090 days 1%
Eva 8/10 6093 days 1%
Don and Barb 8/10 6097 days 1%
margaret Klawitter 9/10 6097 days 1%
Lasse Olesen 6/10 6097 days 1%
Lewis 10/10 6097 days 1%
Mark 9/10 6099 days 1%
Peter McGain 8/10 6099 days 1%
Brian Elmes 10/10 6099 days 1%
Fred Briggs 8/10 6099 days 1%
Mike Kirchner 6/10 6100 days 1%
Radek Hoferek 8/10 6100 days 1%
Karin 9/10 6100 days 1%
Mrs Russon 9/10 6101 days 1%
Richard Thompson 7/10 6101 days 1%
Gerrard Van S 8/10 6103 days 1%
Nick 5/10 6103 days 1%
Keith Maplestone 7/10 6103 days 1%
Yvonne Ing 10/10 6103 days 1%
Diane Chapple 7/10 6103 days 1%
Coby Aalbrecht 8/10 6103 days 1%
nzMuppet 10/10 6104 days 1%
Bo Moenstead 8/10 6113 days 1%
bev arrowsmith 9/10 6135 days 1%
kay and colin 9/10 6135 days 1%
menzel 8/10 6149 days 1%
adamek 8/10 6150 days 1%
paulj 9/10 6151 days 1%
stevnba 9/10 6151 days 1%
willemrn 9/10 6151 days 1%
stefanz 8/10 6151 days 1%
Linda Coats 8/10 6151 days 1%
shannon atkin 7/10 6151 days 1%
Werner Zuis 9/10 6151 days 1%
carmenk 9/10 6152 days 1%
elskeb 8/10 6154 days 1%
blokzyl 9/10 6155 days 1%
jeffandlou 6/10 6155 days 1%
susanl 9/10 6157 days 1%
andres 8/10 6158 days 1%
vivw 10/10 6158 days 1%
catdonjaime 7/10 6159 days 1%
robertst 8/10 6160 days 1%
pimn 9/10 6160 days 1%
hofstetterf 10/10 6164 days 1%
Simon Slawner 8/10 6168 days 1%
Anne Ford 8/10 6168 days 1%
Anita de Boer 7/10 6168 days 1%
Douglas Beresford 8/10 6168 days 1%
Stefan Lua 8/10 6168 days 1%
Christian Jean Louis 7/10 6168 days 1%
Mark Tolson 9/10 6168 days 1%
Frank de Voogd 8/10 6170 days 1%
joramv 9/10 6170 days 1%
Kirsty McGrath 8/10 6170 days 1%
Susann Koschmeider 7/10 6170 days 1%
Wolfgang Mages 9/10 6170 days 1%
Susan Marquard 8/10 6170 days 1%
Ines O'Sullivan 10/10 6174 days 1%
Steven Walsh 8/10 6174 days 1%
X Otte 10/10 6174 days 1%
Lisette X 8/10 6174 days 1%
Christy 9/10 6176 days 1%
Wolfgang Dittrich 9/10 6176 days 1%
Jenny Davies 9/10 6176 days 1%
Philip Ryott 7/10 6176 days 1%
X Vogel 7/10 6176 days 1%
Eimear Doyle 8/10 6178 days 1%
Karen 5/10 6178 days 1%
Thorben Thede 6/10 6178 days 1%
Shane and Kate Wilkinson 9/10 6188 days 1%
Val and Barnie Weir 10/10 6189 days 1%
anne p 8/10 6189 days 1%
Nigel Petrie 9/10 6189 days 1%
Andrea and Craig Swinson 8/10 6190 days 1%
Tracy & Peter Cassidy 8/10 6205 days 1%
AliB 10/10 6218 days 1%
erikc 8/10 6270 days 1%
alanvn 8/10 6279 days 1%
johanw 7/10 6282 days 1%
arthurw 10/10 6283 days 1%
johannac 9/10 6285 days 1%
kindel 8/10 6292 days 1%
linus 9/10 6292 days 1%
godineau 6/10 6292 days 1%
NancyB 9/10 6394 days 1%
Amy_B 9/10 6394 days 1%
TillE412 9/10 6395 days 1%
BryonyS 7/10 6398 days 1%
JoF 8/10 6398 days 1%
RogerW 7/10 6400 days 1%
RussC 6/10 6402 days 1%
Christian Kamm 10/10 6407 days 1%
Kaye 9/10 6410 days 1%
jenniferk 10/10 6410 days 1%
ginekek 9/10 6410 days 1%
scottl 6/10 6410 days 1%
rosil 10/10 6410 days 1%
VirginiaR 8/10 6410 days 1%
LowerD 9/10 6410 days 1%
JanL 10/10 6410 days 1%
Martina Bumiller 10/10 6415 days 1%
PamCecil 8/10 6417 days 1%
AnjaN 10/10 6417 days 1%
Camille Crabos 8/10 6417 days 1%
DennisK 9/10 6422 days 1%
JasonL 8/10 6422 days 1%
WalterG 10/10 6426 days 1%
Rissmann 9/10 6426 days 1%
DamienM 9/10 6426 days 1%
JolondaR 9/10 6428 days 1%
LesleyR 7/10 6428 days 1%
SabineGermany 9/10 6428 days 1%
StefanGermany1 8/10 6428 days 1%
Loethke 8/10 6428 days 1%
Colin Heath 10/10 6428 days 1%
SteveW 9/10 6429 days 1%
RebeccaD1 8/10 6429 days 1%
Steve 9/10 6444 days 1%
NikkiB1 8/10 6445 days 1%
VictoriaH 9/10 6445 days 1%
RichardE 7/10 6445 days 1%
Otto 8/10 6451 days 1%
NicoleK 8/10 6451 days 1%
Marina 7/10 6452 days 1%
Dirk 8/10 6453 days 1%
Karen 8/10 6457 days 1%
Kay 7/10 6459 days 1%
John 9/10 6459 days 1%
Renee 9/10 6459 days 1%
Carmel 7/10 6459 days 1%
Denise 5/10 6532 days 1%
John 8/10 6537 days 1%
John B 10/10 6538 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kaiteriteri Recreation Reserve experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.31% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Kaiteriteri Recreation Reserve experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Kaiteriteri Recreation Reserve experience has been adjusted for 182 days. Adjustments are according to the following table.

Days Adjustment
… …
179 -3.26%
180 -3.28%
181 -3.29%
182 -3.31%
183 -3.33%
184 -3.35%
185 -3.37%
… …

Balancing Adjustment

2.18% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

86%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.