Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Havelock Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
44 Valid Reviews
The Havelock Holiday Park experience has a total of 46 reviews. There are 44 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 44 valid reviews:
The raw data average (mean) for all the Havelock Holiday Park valid reviews is 77.50% and is based on 44 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
24 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 44 valid reviews, the experience has 24 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 24 face-to-face reviews:
The raw data average (mean) for all the Havelock Holiday Park face-to-face reviews is 73.33% and is based on 24 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|John L||9/10||318 days||83.98||87%|
|Chris and Maike||10/10||532 days||55.15||57%|
|John Spittlehouse||9/10||571 days||48.51||50%|
|UK 50-something couple||8/10||591 days||42.99||44%|
|Paul and Paula||7/10||653 days||32.72||34%|
|Blu Ice||10/10||671 days||33.49||34%|
|Gary Prescot||6/10||716 days||23.04||24%|
|Anja Röhrich||10/10||885 days||11.99||12%|
|Jerry Bart||8/10||901 days||10.42||11%|
|Paul Smith||7/10||934 days||8.29||8%|
|Adam Wartman||9/10||1279 days||4.68||5%|
|Valerie Calligrafi||10/10||1335 days||4.59||5%|
|Kathy Hart||10/10||1963 days||3.51||4%|
|Ann Sinclair||10/10||2407 days||2.75||3%|
|Maura Dillon||10/10||2448 days||2.68||3%|
|Letitia Wenn||7/10||2496 days||2.37||2%|
|Owen Dunning||8/10||2758 days||2.04||2%|
|Seraphim Karin||6/10||2780 days||1.76||2%|
|John Reilly||8/10||3071 days||1.54||1%|
|Walter Peters||8/10||3132 days||1.44||1%|
|Trevor Gibbins||7/10||3136 days||1.37||1%|
|Wal & Lynne||6/10||3414 days||0.85||1%|
|Chris & Rob||8/10||3417 days||0.97||1%|
|Betty le Brech||9/10||3467 days||0.94||1%|
|Russell & Barbara Gilmour||9/10||3471 days||0.93||1%|
|Tanya Fitzgibbon||8/10||3486 days||0.86||1%|
|Pete H||2/10||3494 days||0.67||1%|
|Ruth Kinder||8/10||3636 days||0.62||1%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Havelock Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if an experience hasn't received any reviews within the last 60 days. However the Havelock Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 199 days.
The Havelock Holiday Park experience has been adjusted for 125 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.