Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Havelock Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Havelock Holiday Park
Valid Reviews
57 Valid Reviews
The Havelock Holiday Park experience has a total of 60 reviews. There are 57 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 57 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
18% |
| 9/10 | 13 |
|
23% |
| 8/10 | 18 |
|
32% |
| 7/10 | 5 |
|
9% |
| 6/10 | 3 |
|
5% |
| 5/10 | 2 |
|
4% |
| 4/10 | 2 |
|
4% |
| 3/10 | 2 |
|
4% |
| 2/10 | 2 |
|
4% |
| 1/10 | 0 |
|
0% |
77.54% Average
The raw data average (mean) for all the Havelock Holiday Park valid reviews is 77.54% and is based on 57 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
24 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 57 valid reviews, the experience has 24 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 24 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
8% |
| 9/10 | 3 |
|
13% |
| 8/10 | 11 |
|
46% |
| 7/10 | 2 |
|
8% |
| 6/10 | 2 |
|
8% |
| 5/10 | 1 |
|
4% |
| 4/10 | 2 |
|
8% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
4% |
| 1/10 | 0 |
|
0% |
73.33% Average
The raw data average (mean) for all the Havelock Holiday Park face-to-face reviews is 73.33% and is based on 24 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.80%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Gregg Becker | 8/10 | 220 days | 100% |
| Massimo | 3/10 | 220 days | 55% |
| Thilo Baumann | 10/10 | 282 days | 100% |
| Vern Christensen | 8/10 | 526 days | 86% |
| Graham | 9/10 | 616 days | 81% |
| Marie Perret | 10/10 | 1074 days | 39% |
| Blu Ice | 9/10 | 1408 days | 15% |
| Susan | 8/10 | 1653 days | 6% |
| Chris Barham | 9/10 | 1681 days | 6% |
| Criss | 9/10 | 1804 days | 5% |
| Laz. | 7/10 | 2018 days | 4% |
| Daretobe | 8/10 | 2138 days | 4% |
| Welsh Camper | 3/10 | 2412 days | 2% |
| Tracy | 9/10 | 2688 days | 3% |
| Kyra | 9/10 | 2839 days | 3% |
| John L | 9/10 | 2869 days | 3% |
| Ian&yevon | 2/10 | 3083 days | 1% |
| Chris and Maike | 10/10 | 3083 days | 2% |
| John Spittlehouse | 9/10 | 3122 days | 2% |
| UK 50-something couple | 8/10 | 3142 days | 2% |
| Paul and Paula | 7/10 | 3204 days | 2% |
| Blu Ice | 10/10 | 3222 days | 2% |
| Gary Prescot | 6/10 | 3267 days | 1% |
| CARMERS | 9/10 | 3295 days | 2% |
| Anja Röhrich | 10/10 | 3436 days | 1% |
| Jerry Bart | 8/10 | 3452 days | 1% |
| Paul Smith | 7/10 | 3485 days | 1% |
| Adam Wartman | 9/10 | 3830 days | 1% |
| Valerie Calligrafi | 10/10 | 3886 days | 1% |
| Kathy Hart | 10/10 | 4514 days | 1% |
| Collacott | 4/10 | 4954 days | 0% |
| Ann Sinclair | 10/10 | 4958 days | 1% |
| Maura Dillon | 10/10 | 4999 days | 1% |
| Letitia Wenn | 7/10 | 5047 days | 1% |
| Owen Dunning | 8/10 | 5309 days | 1% |
| Seraphim Karin | 6/10 | 5331 days | 0% |
| polzeath | 5/10 | 5334 days | 0% |
| Sillmann | 9/10 | 5402 days | 1% |
| John Reilly | 8/10 | 5622 days | 1% |
| Schweisshelm | 8/10 | 5665 days | 1% |
| Walter Peters | 8/10 | 5683 days | 1% |
| Trevor Gibbins | 7/10 | 5687 days | 1% |
| Saglibene | 4/10 | 5689 days | 0% |
| Seifert | 10/10 | 5691 days | 1% |
| Wal & Lynne | 6/10 | 5965 days | 0% |
| Chris & Rob | 8/10 | 5968 days | 1% |
| Betty le Brech | 9/10 | 6018 days | 1% |
| Russell & Barbara Gilmour | 9/10 | 6022 days | 1% |
| Tanya Fitzgibbon | 8/10 | 6037 days | 1% |
| Haitsma | 5/10 | 6044 days | 0% |
| Pete H | 2/10 | 6045 days | 0% |
| Martin | 8/10 | 6062 days | 1% |
| Maarten | 8/10 | 6073 days | 1% |
| Thomas | 8/10 | 6133 days | 1% |
| Ruth Kinder | 8/10 | 6187 days | 1% |
| JuliaG1 | 8/10 | 6403 days | 1% |
| John | 8/10 | 6497 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Havelock Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.67% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 85 days. However the Havelock Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Havelock Holiday Park experience has been adjusted for 192 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 189 | -2.63% |
| 190 | -2.64% |
| 191 | -2.66% |
| 192 | -2.67% |
| 193 | -2.69% |
| 194 | -2.70% |
| 195 | -2.71% |
| … | … |
Balancing Adjustment
3.25% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.