G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Smiths Farm Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Smiths Farm Holiday Park
Valid Reviews
163 Valid Reviews
The Smiths Farm Holiday Park experience has a total of 165 reviews. There are 163 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 163 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 120 |
|
74% |
| 9/10 | 28 |
|
17% |
| 8/10 | 13 |
|
8% |
| 7/10 | 1 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.20% Average
The raw data average (mean) for all the Smiths Farm Holiday Park valid reviews is 96.20% and is based on 163 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
29 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 163 valid reviews, the experience has 29 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 29 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
45% |
| 9/10 | 11 |
|
38% |
| 8/10 | 5 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
92.76% Average
The raw data average (mean) for all the Smiths Farm Holiday Park face-to-face reviews is 92.76% and is based on 29 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.69%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mlk S | 10/10 | 200 days | 100% |
| Philine Töpper | 10/10 | 231 days | 99% |
| Rudi van Altena | 10/10 | 259 days | 98% |
| Jan | 10/10 | 259 days | 98% |
| james creed | 10/10 | 290 days | 97% |
| Martin | 9/10 | 290 days | 96% |
| Scott Asplin | 10/10 | 535 days | 86% |
| Viktoria | 10/10 | 535 days | 86% |
| Steve | 9/10 | 624 days | 79% |
| EI | 10/10 | 716 days | 72% |
| Andi | 10/10 | 716 days | 72% |
| Hannah | 8/10 | 716 days | 71% |
| Joe | 10/10 | 747 days | 70% |
| Aragorn | 10/10 | 900 days | 55% |
| Thomas | 10/10 | 990 days | 46% |
| Pierre and Martine | 10/10 | 990 days | 46% |
| Mike Howe | 10/10 | 990 days | 46% |
| Sebastian | 10/10 | 1021 days | 43% |
| Thomas & Annette | 10/10 | 1052 days | 40% |
| Anna | 10/10 | 1113 days | 35% |
| Zoe M | 10/10 | 1113 days | 35% |
| Thomas Engelhardt | 10/10 | 1143 days | 32% |
| RM | 10/10 | 1205 days | 28% |
| Corinne | 8/10 | 1266 days | 23% |
| ellie | 10/10 | 1266 days | 23% |
| Brendan | 10/10 | 1296 days | 21% |
| Steve | 10/10 | 1327 days | 20% |
| Milly | 10/10 | 1355 days | 18% |
| Sarah Woolley | 10/10 | 1355 days | 18% |
| Imme | 10/10 | 1386 days | 16% |
| Christian Wood | 10/10 | 1386 days | 16% |
| Kevin McCall | 10/10 | 1417 days | 15% |
| Ralph | 10/10 | 1782 days | 5% |
| Bex & Carl | 10/10 | 1782 days | 5% |
| Gem | 10/10 | 1812 days | 5% |
| Andrew | 10/10 | 1996 days | 5% |
| Kristine V | 10/10 | 2026 days | 5% |
| Barbora | 10/10 | 2085 days | 5% |
| Cloe | 10/10 | 2269 days | 4% |
| Kay | 8/10 | 2330 days | 4% |
| Isabella S | 10/10 | 2361 days | 4% |
| Elin Pranter | 10/10 | 2391 days | 4% |
| Zuzana and family | 10/10 | 2422 days | 4% |
| Just a guy | 10/10 | 2422 days | 4% |
| Liz Wade | 8/10 | 2451 days | 4% |
| Tom S | 10/10 | 2482 days | 4% |
| Erica | 8/10 | 2482 days | 4% |
| Dieter Giesen | 10/10 | 2482 days | 4% |
| Robert | 10/10 | 2513 days | 4% |
| Chris | 10/10 | 2513 days | 4% |
| Callum Mann | 10/10 | 2574 days | 4% |
| Martin Hansen | 10/10 | 2574 days | 4% |
| angelika19 | 10/10 | 2574 days | 4% |
| Anonymous | 10/10 | 2635 days | 3% |
| Anonymous | 10/10 | 2666 days | 3% |
| Nia | 9/10 | 2757 days | 3% |
| Maeike | 9/10 | 2788 days | 3% |
| Maika Laura | 10/10 | 2788 days | 3% |
| Axel & Sabine | 10/10 | 2788 days | 3% |
| Michael | 10/10 | 2816 days | 3% |
| Simone Maccagnan | 10/10 | 2847 days | 3% |
| Beate | 9/10 | 2847 days | 3% |
| Jonas and Lottie | 10/10 | 2878 days | 3% |
| Anita | 9/10 | 2878 days | 3% |
| Lance | 10/10 | 2908 days | 3% |
| Julia Thompson | 10/10 | 2908 days | 3% |
| Brett See | 10/10 | 2939 days | 3% |
| Grizzly Girl | 9/10 | 2939 days | 3% |
| kael Matthews | 9/10 | 2939 days | 3% |
| Kimberly | 10/10 | 2969 days | 3% |
| Jenna webber | 9/10 | 2969 days | 3% |
| Karina | 10/10 | 3153 days | 2% |
| Alde | 10/10 | 3153 days | 2% |
| The Weathersons | 9/10 | 3166 days | 2% |
| Tina Elsdon | 10/10 | 3212 days | 2% |
| Joanna du Toit | 9/10 | 3243 days | 2% |
| Nel Warnaar | 10/10 | 3248 days | 2% |
| Nigel Chapman | 10/10 | 3272 days | 2% |
| Craig Cini | 10/10 | 3337 days | 2% |
| Daniel Unkel | 10/10 | 3386 days | 2% |
| Eric Adelman | 10/10 | 3433 days | 2% |
| Jo Clarke | 8/10 | 3474 days | 2% |
| Jason Morehouse | 10/10 | 3518 days | 2% |
| Alan Brown | 5/10 | 3546 days | 1% |
| Matthias Wohlgemuth | 7/10 | 3560 days | 2% |
| Leilani Lemusu-Read | 10/10 | 3577 days | 2% |
| Kathrin Weigl | 10/10 | 3594 days | 2% |
| Yachar Tajamady | 10/10 | 3635 days | 1% |
| Tina Brill | 10/10 | 3669 days | 1% |
| Robert Ciarrocchi | 10/10 | 3736 days | 1% |
| Courtney | 10/10 | 3761 days | 1% |
| Cullen Wiginton | 10/10 | 3803 days | 1% |
| Alan Honey | 9/10 | 3833 days | 1% |
| Shaun Burns | 10/10 | 3841 days | 1% |
| Etienne Boeziek | 10/10 | 3845 days | 1% |
| Julia Clark | 9/10 | 3869 days | 1% |
| Sandra Kruse | 10/10 | 3871 days | 1% |
| Victoria Lee | 10/10 | 3951 days | 1% |
| Max Brunner | 10/10 | 3966 days | 1% |
| Hanna from Germany | 10/10 | 3978 days | 1% |
| Sarah Gurney | 10/10 | 4003 days | 1% |
| Ron Web | 10/10 | 4004 days | 1% |
| Claudius How | 10/10 | 4004 days | 1% |
| Jayne Lewis | 10/10 | 4004 days | 1% |
| Jade Duncan | 10/10 | 4022 days | 1% |
| Steve Warren | 10/10 | 4033 days | 1% |
| Megan | 10/10 | 4065 days | 1% |
| Nicolas Justin | 10/10 | 4239 days | 0% |
| Julia | 10/10 | 4249 days | 0% |
| John Wray | 10/10 | 4277 days | 0% |
| Constantin D | 10/10 | 4289 days | 0% |
| Jonathan Arndt | 10/10 | 4290 days | 0% |
| Virpi Andersson | 10/10 | 4308 days | 0% |
| Dieter Schmees | 9/10 | 4320 days | 0% |
| Manuela | 10/10 | 4335 days | 0% |
| Dieter & Lydia Schmees | 9/10 | 4339 days | 0% |
| Bert Snel | 10/10 | 4339 days | 0% |
| oren schnabel | 10/10 | 4339 days | 0% |
| SUE COLEMAN | 9/10 | 4339 days | 0% |
| Astrid Egesten | 9/10 | 4346 days | 0% |
| Gianpiero Rodari | 9/10 | 4369 days | 0% |
| sahni | 9/10 | 4553 days | 1% |
| Jan Legein | 10/10 | 4591 days | 1% |
| Josefin Lind | 9/10 | 4593 days | 1% |
| Herman Holmgist | 9/10 | 4593 days | 1% |
| Leeann Newton | 9/10 | 4640 days | 1% |
| Andrew Young | 10/10 | 4642 days | 1% |
| GN100 | 9/10 | 4642 days | 1% |
| Michael Turek | 10/10 | 4673 days | 1% |
| Linda Morey | 10/10 | 4673 days | 1% |
| Eric and Nienke | 8/10 | 4704 days | 1% |
| Julian Kemp | 10/10 | 4734 days | 1% |
| Steve Warren | 10/10 | 4765 days | 1% |
| PaulMacca | 10/10 | 4857 days | 1% |
| AoP | 10/10 | 4979 days | 1% |
| Penny Compton | 10/10 | 4979 days | 1% |
| Julian Roots | 8/10 | 4979 days | 1% |
| Helen and Ogi | 10/10 | 4992 days | 1% |
| Lis Bon | 10/10 | 5007 days | 1% |
| Pahlfamily | 10/10 | 5038 days | 1% |
| Joroen Borkert | 9/10 | 5056 days | 1% |
| Johannes OBerlin | 10/10 | 5341 days | 1% |
| Shavill | 10/10 | 5344 days | 1% |
| Michael Stoll | 10/10 | 5354 days | 1% |
| E Smudde | 8/10 | 5357 days | 1% |
| RhysWendy | 10/10 | 5404 days | 1% |
| Ken Jones | 9/10 | 5685 days | 1% |
| Steve Waterhouse | 8/10 | 5695 days | 1% |
| Jan Visser | 8/10 | 5710 days | 1% |
| Victoria Purver | 10/10 | 5713 days | 1% |
| Andrew Koster | 9/10 | 5723 days | 1% |
| Emma Edis-Bates | 9/10 | 5726 days | 1% |
| rhubarbsky | 10/10 | 5800 days | 1% |
| krisevelyn | 9/10 | 6014 days | 1% |
| Caitriona Doyle | 10/10 | 6097 days | 1% |
| Hanz | 10/10 | 6099 days | 1% |
| Linley Faulkner | 10/10 | 6103 days | 1% |
| EA Anders | 10/10 | 6120 days | 1% |
| Family van Hessem | 8/10 | 6123 days | 1% |
| Anna | 10/10 | 6173 days | 1% |
| Jessica Clarisse | 10/10 | 6177 days | 1% |
| Christine Suess | 10/10 | 6177 days | 1% |
| LindaV | 8/10 | 6443 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Smiths Farm Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.59% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 58 days. However the Smiths Farm Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Smiths Farm Holiday Park experience has been adjusted for 198 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 195 | -3.53% |
| 196 | -3.55% |
| 197 | -3.57% |
| 198 | -3.59% |
| 199 | -3.60% |
| 200 | -3.62% |
| 201 | -3.64% |
| … | … |
Balancing Adjustment
0.52% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.