G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Smiths Farm Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Smiths Farm Holiday Park
Valid Reviews
163 Valid Reviews
The Smiths Farm Holiday Park experience has a total of 165 reviews. There are 163 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 163 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 120 |
|
74% |
| 9/10 | 28 |
|
17% |
| 8/10 | 13 |
|
8% |
| 7/10 | 1 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.20% Average
The raw data average (mean) for all the Smiths Farm Holiday Park valid reviews is 96.20% and is based on 163 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
29 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 163 valid reviews, the experience has 29 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 29 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
45% |
| 9/10 | 11 |
|
38% |
| 8/10 | 5 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
92.76% Average
The raw data average (mean) for all the Smiths Farm Holiday Park face-to-face reviews is 92.76% and is based on 29 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.72%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mlk S | 10/10 | 133 days | 100% |
| Philine Töpper | 10/10 | 164 days | 99% |
| Rudi van Altena | 10/10 | 192 days | 99% |
| Jan | 10/10 | 192 days | 99% |
| james creed | 10/10 | 223 days | 98% |
| Martin | 9/10 | 223 days | 97% |
| Scott Asplin | 10/10 | 468 days | 88% |
| Viktoria | 10/10 | 468 days | 88% |
| Steve | 9/10 | 557 days | 82% |
| EI | 10/10 | 649 days | 77% |
| Andi | 10/10 | 649 days | 77% |
| Hannah | 8/10 | 649 days | 75% |
| Joe | 10/10 | 680 days | 74% |
| Aragorn | 10/10 | 833 days | 61% |
| Thomas | 10/10 | 923 days | 52% |
| Pierre and Martine | 10/10 | 923 days | 52% |
| Mike Howe | 10/10 | 923 days | 52% |
| Sebastian | 10/10 | 954 days | 49% |
| Thomas & Annette | 10/10 | 985 days | 46% |
| Anna | 10/10 | 1046 days | 40% |
| Zoe M | 10/10 | 1046 days | 40% |
| Thomas Engelhardt | 10/10 | 1076 days | 37% |
| RM | 10/10 | 1138 days | 32% |
| Corinne | 8/10 | 1199 days | 27% |
| ellie | 10/10 | 1199 days | 28% |
| Brendan | 10/10 | 1229 days | 25% |
| Steve | 10/10 | 1260 days | 23% |
| Milly | 10/10 | 1288 days | 22% |
| Sarah Woolley | 10/10 | 1288 days | 22% |
| Imme | 10/10 | 1319 days | 20% |
| Christian Wood | 10/10 | 1319 days | 20% |
| Kevin McCall | 10/10 | 1350 days | 18% |
| Ralph | 10/10 | 1715 days | 6% |
| Bex & Carl | 10/10 | 1715 days | 6% |
| Gem | 10/10 | 1745 days | 5% |
| Andrew | 10/10 | 1929 days | 5% |
| Kristine V | 10/10 | 1959 days | 5% |
| Barbora | 10/10 | 2018 days | 5% |
| Cloe | 10/10 | 2202 days | 4% |
| Kay | 8/10 | 2263 days | 4% |
| Isabella S | 10/10 | 2294 days | 4% |
| Elin Pranter | 10/10 | 2324 days | 4% |
| Zuzana and family | 10/10 | 2355 days | 4% |
| Just a guy | 10/10 | 2355 days | 4% |
| Liz Wade | 8/10 | 2384 days | 4% |
| Tom S | 10/10 | 2415 days | 4% |
| Erica | 8/10 | 2415 days | 4% |
| Dieter Giesen | 10/10 | 2415 days | 4% |
| Robert | 10/10 | 2446 days | 4% |
| Chris | 10/10 | 2446 days | 4% |
| Callum Mann | 10/10 | 2507 days | 4% |
| Martin Hansen | 10/10 | 2507 days | 4% |
| angelika19 | 10/10 | 2507 days | 4% |
| Anonymous | 10/10 | 2568 days | 3% |
| Anonymous | 10/10 | 2599 days | 3% |
| Nia | 9/10 | 2690 days | 3% |
| Maeike | 9/10 | 2721 days | 3% |
| Maika Laura | 10/10 | 2721 days | 3% |
| Axel & Sabine | 10/10 | 2721 days | 3% |
| Michael | 10/10 | 2749 days | 3% |
| Simone Maccagnan | 10/10 | 2780 days | 3% |
| Beate | 9/10 | 2780 days | 3% |
| Jonas and Lottie | 10/10 | 2811 days | 3% |
| Anita | 9/10 | 2811 days | 3% |
| Lance | 10/10 | 2841 days | 3% |
| Julia Thompson | 10/10 | 2841 days | 3% |
| Brett See | 10/10 | 2872 days | 3% |
| Grizzly Girl | 9/10 | 2872 days | 3% |
| kael Matthews | 9/10 | 2872 days | 3% |
| Kimberly | 10/10 | 2902 days | 3% |
| Jenna webber | 9/10 | 2902 days | 3% |
| Karina | 10/10 | 3086 days | 2% |
| Alde | 10/10 | 3086 days | 2% |
| The Weathersons | 9/10 | 3099 days | 2% |
| Tina Elsdon | 10/10 | 3145 days | 2% |
| Joanna du Toit | 9/10 | 3176 days | 2% |
| Nel Warnaar | 10/10 | 3181 days | 2% |
| Nigel Chapman | 10/10 | 3205 days | 2% |
| Craig Cini | 10/10 | 3270 days | 2% |
| Daniel Unkel | 10/10 | 3319 days | 2% |
| Eric Adelman | 10/10 | 3366 days | 2% |
| Jo Clarke | 8/10 | 3407 days | 2% |
| Jason Morehouse | 10/10 | 3451 days | 2% |
| Alan Brown | 5/10 | 3479 days | 1% |
| Matthias Wohlgemuth | 7/10 | 3493 days | 1% |
| Leilani Lemusu-Read | 10/10 | 3510 days | 2% |
| Kathrin Weigl | 10/10 | 3527 days | 2% |
| Yachar Tajamady | 10/10 | 3568 days | 1% |
| Tina Brill | 10/10 | 3602 days | 1% |
| Robert Ciarrocchi | 10/10 | 3669 days | 1% |
| Courtney | 10/10 | 3694 days | 1% |
| Cullen Wiginton | 10/10 | 3736 days | 1% |
| Alan Honey | 9/10 | 3766 days | 1% |
| Shaun Burns | 10/10 | 3774 days | 1% |
| Etienne Boeziek | 10/10 | 3778 days | 1% |
| Julia Clark | 9/10 | 3802 days | 1% |
| Sandra Kruse | 10/10 | 3804 days | 1% |
| Victoria Lee | 10/10 | 3884 days | 1% |
| Max Brunner | 10/10 | 3899 days | 1% |
| Hanna from Germany | 10/10 | 3911 days | 1% |
| Sarah Gurney | 10/10 | 3936 days | 1% |
| Ron Web | 10/10 | 3937 days | 1% |
| Claudius How | 10/10 | 3937 days | 1% |
| Jayne Lewis | 10/10 | 3937 days | 1% |
| Jade Duncan | 10/10 | 3955 days | 1% |
| Steve Warren | 10/10 | 3966 days | 1% |
| Megan | 10/10 | 3998 days | 1% |
| Nicolas Justin | 10/10 | 4172 days | 0% |
| Julia | 10/10 | 4182 days | 0% |
| John Wray | 10/10 | 4210 days | 0% |
| Constantin D | 10/10 | 4222 days | 0% |
| Jonathan Arndt | 10/10 | 4223 days | 0% |
| Virpi Andersson | 10/10 | 4241 days | 0% |
| Dieter Schmees | 9/10 | 4253 days | 0% |
| Manuela | 10/10 | 4268 days | 0% |
| Dieter & Lydia Schmees | 9/10 | 4272 days | 0% |
| Bert Snel | 10/10 | 4272 days | 0% |
| oren schnabel | 10/10 | 4272 days | 0% |
| SUE COLEMAN | 9/10 | 4272 days | 0% |
| Astrid Egesten | 9/10 | 4279 days | 0% |
| Gianpiero Rodari | 9/10 | 4302 days | 0% |
| sahni | 9/10 | 4486 days | 1% |
| Jan Legein | 10/10 | 4524 days | 1% |
| Josefin Lind | 9/10 | 4526 days | 1% |
| Herman Holmgist | 9/10 | 4526 days | 1% |
| Leeann Newton | 9/10 | 4573 days | 1% |
| Andrew Young | 10/10 | 4575 days | 1% |
| GN100 | 9/10 | 4575 days | 1% |
| Michael Turek | 10/10 | 4606 days | 1% |
| Linda Morey | 10/10 | 4606 days | 1% |
| Eric and Nienke | 8/10 | 4637 days | 1% |
| Julian Kemp | 10/10 | 4667 days | 1% |
| Steve Warren | 10/10 | 4698 days | 1% |
| PaulMacca | 10/10 | 4790 days | 1% |
| AoP | 10/10 | 4912 days | 1% |
| Penny Compton | 10/10 | 4912 days | 1% |
| Julian Roots | 8/10 | 4912 days | 1% |
| Helen and Ogi | 10/10 | 4925 days | 1% |
| Lis Bon | 10/10 | 4940 days | 1% |
| Pahlfamily | 10/10 | 4971 days | 1% |
| Joroen Borkert | 9/10 | 4989 days | 1% |
| Johannes OBerlin | 10/10 | 5274 days | 1% |
| Shavill | 10/10 | 5277 days | 1% |
| Michael Stoll | 10/10 | 5287 days | 1% |
| E Smudde | 8/10 | 5290 days | 1% |
| RhysWendy | 10/10 | 5337 days | 1% |
| Ken Jones | 9/10 | 5618 days | 1% |
| Steve Waterhouse | 8/10 | 5628 days | 1% |
| Jan Visser | 8/10 | 5643 days | 1% |
| Victoria Purver | 10/10 | 5646 days | 1% |
| Andrew Koster | 9/10 | 5656 days | 1% |
| Emma Edis-Bates | 9/10 | 5659 days | 1% |
| rhubarbsky | 10/10 | 5733 days | 1% |
| krisevelyn | 9/10 | 5947 days | 1% |
| Caitriona Doyle | 10/10 | 6030 days | 1% |
| Hanz | 10/10 | 6032 days | 1% |
| Linley Faulkner | 10/10 | 6036 days | 1% |
| EA Anders | 10/10 | 6053 days | 1% |
| Family van Hessem | 8/10 | 6056 days | 1% |
| Anna | 10/10 | 6106 days | 1% |
| Jessica Clarisse | 10/10 | 6110 days | 1% |
| Christine Suess | 10/10 | 6110 days | 1% |
| LindaV | 8/10 | 6376 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Smiths Farm Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.47% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 117 days. However the Smiths Farm Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Smiths Farm Holiday Park experience has been adjusted for 131 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 128 | -1.44% |
| 129 | -1.45% |
| 130 | -1.46% |
| 131 | -1.47% |
| 132 | -1.48% |
| 133 | -1.49% |
| 134 | -1.51% |
| … | … |
Balancing Adjustment
0.32% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
97%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.