Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Smiths Farm Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Smiths Farm Holiday Park
Valid Reviews
163 Valid Reviews
The Smiths Farm Holiday Park experience has a total of 165 reviews. There are 163 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 163 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 120 |
|
74% |
| 9/10 | 28 |
|
17% |
| 8/10 | 13 |
|
8% |
| 7/10 | 1 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.20% Average
The raw data average (mean) for all the Smiths Farm Holiday Park valid reviews is 96.20% and is based on 163 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
29 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 163 valid reviews, the experience has 29 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 29 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
45% |
| 9/10 | 11 |
|
38% |
| 8/10 | 5 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
92.76% Average
The raw data average (mean) for all the Smiths Farm Holiday Park face-to-face reviews is 92.76% and is based on 29 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.72%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mlk S | 10/10 | 121 days | 100% |
| Philine Töpper | 10/10 | 152 days | 100% |
| Rudi van Altena | 10/10 | 180 days | 99% |
| Jan | 10/10 | 180 days | 99% |
| james creed | 10/10 | 211 days | 98% |
| Martin | 9/10 | 211 days | 97% |
| Scott Asplin | 10/10 | 456 days | 89% |
| Viktoria | 10/10 | 456 days | 89% |
| Steve | 9/10 | 545 days | 83% |
| EI | 10/10 | 637 days | 77% |
| Andi | 10/10 | 637 days | 77% |
| Hannah | 8/10 | 637 days | 76% |
| Joe | 10/10 | 668 days | 75% |
| Aragorn | 10/10 | 821 days | 62% |
| Thomas | 10/10 | 911 days | 53% |
| Pierre and Martine | 10/10 | 911 days | 53% |
| Mike Howe | 10/10 | 911 days | 53% |
| Sebastian | 10/10 | 942 days | 50% |
| Thomas & Annette | 10/10 | 973 days | 47% |
| Anna | 10/10 | 1034 days | 41% |
| Zoe M | 10/10 | 1034 days | 41% |
| Thomas Engelhardt | 10/10 | 1064 days | 38% |
| RM | 10/10 | 1126 days | 33% |
| Corinne | 8/10 | 1187 days | 28% |
| ellie | 10/10 | 1187 days | 28% |
| Brendan | 10/10 | 1217 days | 26% |
| Steve | 10/10 | 1248 days | 24% |
| Milly | 10/10 | 1276 days | 22% |
| Sarah Woolley | 10/10 | 1276 days | 22% |
| Imme | 10/10 | 1307 days | 20% |
| Christian Wood | 10/10 | 1307 days | 20% |
| Kevin McCall | 10/10 | 1338 days | 19% |
| Ralph | 10/10 | 1703 days | 6% |
| Bex & Carl | 10/10 | 1703 days | 6% |
| Gem | 10/10 | 1733 days | 5% |
| Andrew | 10/10 | 1917 days | 5% |
| Kristine V | 10/10 | 1947 days | 5% |
| Barbora | 10/10 | 2006 days | 5% |
| Cloe | 10/10 | 2190 days | 4% |
| Kay | 8/10 | 2251 days | 4% |
| Isabella S | 10/10 | 2282 days | 4% |
| Elin Pranter | 10/10 | 2312 days | 4% |
| Zuzana and family | 10/10 | 2343 days | 4% |
| Just a guy | 10/10 | 2343 days | 4% |
| Liz Wade | 8/10 | 2371 days | 4% |
| Tom S | 10/10 | 2403 days | 4% |
| Erica | 8/10 | 2403 days | 4% |
| Dieter Giesen | 10/10 | 2403 days | 4% |
| Robert | 10/10 | 2434 days | 4% |
| Chris | 10/10 | 2434 days | 4% |
| Callum Mann | 10/10 | 2495 days | 4% |
| Martin Hansen | 10/10 | 2495 days | 4% |
| angelika19 | 10/10 | 2495 days | 4% |
| Anonymous | 10/10 | 2556 days | 3% |
| Anonymous | 10/10 | 2587 days | 3% |
| Nia | 9/10 | 2678 days | 3% |
| Maeike | 9/10 | 2709 days | 3% |
| Maika Laura | 10/10 | 2709 days | 3% |
| Axel & Sabine | 10/10 | 2709 days | 3% |
| Michael | 10/10 | 2737 days | 3% |
| Simone Maccagnan | 10/10 | 2768 days | 3% |
| Beate | 9/10 | 2768 days | 3% |
| Jonas and Lottie | 10/10 | 2799 days | 3% |
| Anita | 9/10 | 2799 days | 3% |
| Lance | 10/10 | 2829 days | 3% |
| Julia Thompson | 10/10 | 2829 days | 3% |
| Brett See | 10/10 | 2860 days | 3% |
| Grizzly Girl | 9/10 | 2860 days | 3% |
| kael Matthews | 9/10 | 2860 days | 3% |
| Kimberly | 10/10 | 2890 days | 3% |
| Jenna webber | 9/10 | 2890 days | 3% |
| Karina | 10/10 | 3074 days | 2% |
| Alde | 10/10 | 3074 days | 2% |
| The Weathersons | 9/10 | 3087 days | 2% |
| Tina Elsdon | 10/10 | 3132 days | 2% |
| Joanna du Toit | 9/10 | 3163 days | 2% |
| Nel Warnaar | 10/10 | 3169 days | 2% |
| Nigel Chapman | 10/10 | 3193 days | 2% |
| Craig Cini | 10/10 | 3258 days | 2% |
| Daniel Unkel | 10/10 | 3307 days | 2% |
| Eric Adelman | 10/10 | 3354 days | 2% |
| Jo Clarke | 8/10 | 3395 days | 2% |
| Jason Morehouse | 10/10 | 3438 days | 2% |
| Alan Brown | 5/10 | 3467 days | 1% |
| Matthias Wohlgemuth | 7/10 | 3481 days | 1% |
| Leilani Lemusu-Read | 10/10 | 3497 days | 2% |
| Kathrin Weigl | 10/10 | 3515 days | 2% |
| Yachar Tajamady | 10/10 | 3556 days | 1% |
| Tina Brill | 10/10 | 3589 days | 1% |
| Robert Ciarrocchi | 10/10 | 3657 days | 1% |
| Courtney | 10/10 | 3682 days | 1% |
| Cullen Wiginton | 10/10 | 3724 days | 1% |
| Alan Honey | 9/10 | 3754 days | 1% |
| Shaun Burns | 10/10 | 3762 days | 1% |
| Etienne Boeziek | 10/10 | 3766 days | 1% |
| Julia Clark | 9/10 | 3790 days | 1% |
| Sandra Kruse | 10/10 | 3792 days | 1% |
| Victoria Lee | 10/10 | 3872 days | 1% |
| Max Brunner | 10/10 | 3887 days | 1% |
| Hanna from Germany | 10/10 | 3899 days | 1% |
| Sarah Gurney | 10/10 | 3924 days | 1% |
| Ron Web | 10/10 | 3924 days | 1% |
| Claudius How | 10/10 | 3925 days | 1% |
| Jayne Lewis | 10/10 | 3925 days | 1% |
| Jade Duncan | 10/10 | 3943 days | 1% |
| Steve Warren | 10/10 | 3954 days | 1% |
| Megan | 10/10 | 3985 days | 1% |
| Nicolas Justin | 10/10 | 4160 days | 0% |
| Julia | 10/10 | 4169 days | 0% |
| John Wray | 10/10 | 4197 days | 0% |
| Constantin D | 10/10 | 4210 days | 0% |
| Jonathan Arndt | 10/10 | 4211 days | 0% |
| Virpi Andersson | 10/10 | 4228 days | 0% |
| Dieter Schmees | 9/10 | 4241 days | 0% |
| Manuela | 10/10 | 4256 days | 0% |
| Dieter & Lydia Schmees | 9/10 | 4259 days | 0% |
| Bert Snel | 10/10 | 4259 days | 0% |
| oren schnabel | 10/10 | 4259 days | 0% |
| SUE COLEMAN | 9/10 | 4259 days | 0% |
| Astrid Egesten | 9/10 | 4267 days | 0% |
| Gianpiero Rodari | 9/10 | 4289 days | 0% |
| sahni | 9/10 | 4474 days | 1% |
| Jan Legein | 10/10 | 4512 days | 1% |
| Josefin Lind | 9/10 | 4514 days | 1% |
| Herman Holmgist | 9/10 | 4514 days | 1% |
| Leeann Newton | 9/10 | 4561 days | 1% |
| Andrew Young | 10/10 | 4563 days | 1% |
| GN100 | 9/10 | 4563 days | 1% |
| Michael Turek | 10/10 | 4594 days | 1% |
| Linda Morey | 10/10 | 4594 days | 1% |
| Eric and Nienke | 8/10 | 4625 days | 1% |
| Julian Kemp | 10/10 | 4655 days | 1% |
| Steve Warren | 10/10 | 4686 days | 1% |
| PaulMacca | 10/10 | 4778 days | 1% |
| AoP | 10/10 | 4900 days | 1% |
| Penny Compton | 10/10 | 4900 days | 1% |
| Julian Roots | 8/10 | 4900 days | 1% |
| Helen and Ogi | 10/10 | 4913 days | 1% |
| Lis Bon | 10/10 | 4928 days | 1% |
| Pahlfamily | 10/10 | 4959 days | 1% |
| Joroen Borkert | 9/10 | 4977 days | 1% |
| Johannes OBerlin | 10/10 | 5262 days | 1% |
| Shavill | 10/10 | 5265 days | 1% |
| Michael Stoll | 10/10 | 5275 days | 1% |
| E Smudde | 8/10 | 5278 days | 1% |
| RhysWendy | 10/10 | 5325 days | 1% |
| Ken Jones | 9/10 | 5606 days | 1% |
| Steve Waterhouse | 8/10 | 5616 days | 1% |
| Jan Visser | 8/10 | 5631 days | 1% |
| Victoria Purver | 10/10 | 5634 days | 1% |
| Andrew Koster | 9/10 | 5644 days | 1% |
| Emma Edis-Bates | 9/10 | 5647 days | 1% |
| rhubarbsky | 10/10 | 5721 days | 1% |
| krisevelyn | 9/10 | 5935 days | 1% |
| Caitriona Doyle | 10/10 | 6018 days | 1% |
| Hanz | 10/10 | 6020 days | 1% |
| Linley Faulkner | 10/10 | 6024 days | 1% |
| EA Anders | 10/10 | 6041 days | 1% |
| Family van Hessem | 8/10 | 6044 days | 1% |
| Anna | 10/10 | 6094 days | 1% |
| Jessica Clarisse | 10/10 | 6098 days | 1% |
| Christine Suess | 10/10 | 6098 days | 1% |
| LindaV | 8/10 | 6364 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Smiths Farm Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.24% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 123 days. However the Smiths Farm Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Smiths Farm Holiday Park experience has been adjusted for 118 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 115 | -1.20% |
| 116 | -1.21% |
| 117 | -1.23% |
| 118 | -1.24% |
| 119 | -1.25% |
| 120 | -1.26% |
| 121 | -1.27% |
| … | … |
Balancing Adjustment
0.30% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
97%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.