G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Smiths Farm Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Smiths Farm Holiday Park
Valid Reviews
154 Valid Reviews
The Smiths Farm Holiday Park experience has a total of 155 reviews. There are 154 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 154 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 113 |
|
73% |
| 9/10 | 26 |
|
17% |
| 8/10 | 13 |
|
8% |
| 7/10 | 1 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.10% Average
The raw data average (mean) for all the Smiths Farm Holiday Park valid reviews is 96.10% and is based on 154 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
29 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 154 valid reviews, the experience has 29 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 29 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
45% |
| 9/10 | 11 |
|
38% |
| 8/10 | 5 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
92.76% Average
The raw data average (mean) for all the Smiths Farm Holiday Park face-to-face reviews is 92.76% and is based on 29 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.06%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| EI | 10/10 | 40 days | 100% |
| Andi | 10/10 | 40 days | 100% |
| Hannah | 8/10 | 40 days | 98% |
| Joe | 10/10 | 71 days | 100% |
| Aragorn | 10/10 | 224 days | 97% |
| Thomas | 10/10 | 314 days | 94% |
| Pierre and Martine | 10/10 | 314 days | 94% |
| Mike Howe | 10/10 | 314 days | 94% |
| Sebastian | 10/10 | 345 days | 93% |
| Thomas & Annette | 10/10 | 376 days | 92% |
| Anna | 10/10 | 437 days | 89% |
| Zoe M | 10/10 | 437 days | 89% |
| Thomas Engelhardt | 10/10 | 467 days | 88% |
| RM | 10/10 | 529 days | 84% |
| Corinne | 8/10 | 590 days | 79% |
| ellie | 10/10 | 590 days | 80% |
| Brendan | 10/10 | 620 days | 78% |
| Steve | 10/10 | 651 days | 76% |
| Milly | 10/10 | 679 days | 74% |
| Sarah Woolley | 10/10 | 679 days | 74% |
| Imme | 10/10 | 710 days | 71% |
| Christian Wood | 10/10 | 710 days | 71% |
| Kevin McCall | 10/10 | 741 days | 69% |
| Ralph | 10/10 | 1106 days | 34% |
| Bex & Carl | 10/10 | 1106 days | 34% |
| Gem | 10/10 | 1136 days | 32% |
| Andrew | 10/10 | 1320 days | 20% |
| Kristine V | 10/10 | 1350 days | 18% |
| Barbora | 10/10 | 1409 days | 15% |
| Cloe | 10/10 | 1593 days | 8% |
| Kay | 8/10 | 1654 days | 7% |
| Isabella S | 10/10 | 1685 days | 6% |
| Elin Pranter | 10/10 | 1715 days | 6% |
| Zuzana and family | 10/10 | 1746 days | 5% |
| Just a guy | 10/10 | 1746 days | 5% |
| Liz Wade | 8/10 | 1775 days | 5% |
| Tom S | 10/10 | 1806 days | 5% |
| Erica | 8/10 | 1806 days | 5% |
| Dieter Giesen | 10/10 | 1806 days | 5% |
| Robert | 10/10 | 1837 days | 5% |
| Chris | 10/10 | 1837 days | 5% |
| Callum Mann | 10/10 | 1898 days | 5% |
| Martin Hansen | 10/10 | 1898 days | 5% |
| angelika19 | 10/10 | 1898 days | 5% |
| Anonymous | 10/10 | 1959 days | 5% |
| Anonymous | 10/10 | 1990 days | 5% |
| Nia | 9/10 | 2081 days | 4% |
| Maeike | 9/10 | 2112 days | 4% |
| Maika Laura | 10/10 | 2112 days | 4% |
| Axel & Sabine | 10/10 | 2112 days | 4% |
| Michael | 10/10 | 2140 days | 4% |
| Simone Maccagnan | 10/10 | 2171 days | 4% |
| Beate | 9/10 | 2171 days | 4% |
| Jonas and Lottie | 10/10 | 2202 days | 4% |
| Anita | 9/10 | 2202 days | 4% |
| Lance | 10/10 | 2232 days | 4% |
| Julia Thompson | 10/10 | 2232 days | 4% |
| Brett See | 10/10 | 2263 days | 4% |
| Grizzly Girl | 9/10 | 2263 days | 4% |
| kael Matthews | 9/10 | 2263 days | 4% |
| Kimberly | 10/10 | 2293 days | 4% |
| Jenna webber | 9/10 | 2293 days | 4% |
| Karina | 10/10 | 2477 days | 4% |
| Alde | 10/10 | 2477 days | 4% |
| The Weathersons | 9/10 | 2490 days | 3% |
| Tina Elsdon | 10/10 | 2536 days | 4% |
| Joanna du Toit | 9/10 | 2567 days | 3% |
| Nel Warnaar | 10/10 | 2572 days | 4% |
| Nigel Chapman | 10/10 | 2596 days | 3% |
| Craig Cini | 10/10 | 2661 days | 3% |
| Daniel Unkel | 10/10 | 2710 days | 3% |
| Eric Adelman | 10/10 | 2757 days | 3% |
| Jo Clarke | 8/10 | 2798 days | 3% |
| Jason Morehouse | 10/10 | 2842 days | 3% |
| Alan Brown | 5/10 | 2870 days | 2% |
| Matthias Wohlgemuth | 7/10 | 2884 days | 3% |
| Leilani Lemusu-Read | 10/10 | 2901 days | 3% |
| Kathrin Weigl | 10/10 | 2918 days | 3% |
| Yachar Tajamady | 10/10 | 2959 days | 3% |
| Tina Brill | 10/10 | 2993 days | 3% |
| Robert Ciarrocchi | 10/10 | 3060 days | 3% |
| Courtney | 10/10 | 3085 days | 3% |
| Cullen Wiginton | 10/10 | 3127 days | 2% |
| Alan Honey | 9/10 | 3157 days | 2% |
| Shaun Burns | 10/10 | 3165 days | 2% |
| Etienne Boeziek | 10/10 | 3169 days | 2% |
| Julia Clark | 9/10 | 3193 days | 2% |
| Sandra Kruse | 10/10 | 3195 days | 2% |
| Victoria Lee | 10/10 | 3275 days | 2% |
| Max Brunner | 10/10 | 3290 days | 2% |
| Hanna from Germany | 10/10 | 3302 days | 2% |
| Sarah Gurney | 10/10 | 3327 days | 2% |
| Ron Web | 10/10 | 3328 days | 2% |
| Claudius How | 10/10 | 3328 days | 2% |
| Jayne Lewis | 10/10 | 3328 days | 2% |
| Jade Duncan | 10/10 | 3346 days | 2% |
| Steve Warren | 10/10 | 3357 days | 2% |
| Megan | 10/10 | 3389 days | 2% |
| Nicolas Justin | 10/10 | 3563 days | 1% |
| Julia | 10/10 | 3573 days | 2% |
| John Wray | 10/10 | 3601 days | 1% |
| Constantin D | 10/10 | 3613 days | 1% |
| Jonathan Arndt | 10/10 | 3614 days | 1% |
| Virpi Andersson | 10/10 | 3632 days | 1% |
| Dieter Schmees | 9/10 | 3644 days | 1% |
| Manuela | 10/10 | 3659 days | 1% |
| Dieter & Lydia Schmees | 9/10 | 3663 days | 1% |
| Bert Snel | 10/10 | 3663 days | 1% |
| oren schnabel | 10/10 | 3663 days | 1% |
| SUE COLEMAN | 9/10 | 3663 days | 1% |
| Astrid Egesten | 9/10 | 3670 days | 1% |
| Gianpiero Rodari | 9/10 | 3693 days | 1% |
| sahni | 9/10 | 3877 days | 1% |
| Jan Legein | 10/10 | 3915 days | 1% |
| Josefin Lind | 9/10 | 3917 days | 1% |
| Herman Holmgist | 9/10 | 3917 days | 1% |
| Leeann Newton | 9/10 | 3964 days | 1% |
| Andrew Young | 10/10 | 3966 days | 1% |
| GN100 | 9/10 | 3966 days | 1% |
| Michael Turek | 10/10 | 3997 days | 1% |
| Linda Morey | 10/10 | 3997 days | 1% |
| Eric and Nienke | 8/10 | 4028 days | 1% |
| Julian Kemp | 10/10 | 4058 days | 1% |
| Steve Warren | 10/10 | 4089 days | 1% |
| PaulMacca | 10/10 | 4181 days | 0% |
| AoP | 10/10 | 4303 days | 0% |
| Penny Compton | 10/10 | 4303 days | 0% |
| Julian Roots | 8/10 | 4303 days | 0% |
| Helen and Ogi | 10/10 | 4316 days | 0% |
| Lis Bon | 10/10 | 4331 days | 0% |
| Pahlfamily | 10/10 | 4362 days | 0% |
| Joroen Borkert | 9/10 | 4380 days | 1% |
| Johannes OBerlin | 10/10 | 4665 days | 1% |
| Shavill | 10/10 | 4668 days | 1% |
| Michael Stoll | 10/10 | 4678 days | 1% |
| E Smudde | 8/10 | 4681 days | 1% |
| RhysWendy | 10/10 | 4728 days | 1% |
| Ken Jones | 9/10 | 5009 days | 1% |
| Steve Waterhouse | 8/10 | 5019 days | 1% |
| Jan Visser | 8/10 | 5034 days | 1% |
| Victoria Purver | 10/10 | 5037 days | 1% |
| Andrew Koster | 9/10 | 5047 days | 1% |
| Emma Edis-Bates | 9/10 | 5050 days | 1% |
| rhubarbsky | 10/10 | 5124 days | 1% |
| krisevelyn | 9/10 | 5338 days | 1% |
| Caitriona Doyle | 10/10 | 5421 days | 1% |
| Hanz | 10/10 | 5423 days | 1% |
| Linley Faulkner | 10/10 | 5427 days | 1% |
| EA Anders | 10/10 | 5444 days | 1% |
| Family van Hessem | 8/10 | 5447 days | 1% |
| Anna | 10/10 | 5497 days | 1% |
| Jessica Clarisse | 10/10 | 5501 days | 1% |
| Christine Suess | 10/10 | 5501 days | 1% |
| LindaV | 8/10 | 5767 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Smiths Farm Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.20% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Smiths Farm Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Smiths Farm Holiday Park experience has been adjusted for 10 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 7 | -0.14% |
| 8 | -0.16% |
| 9 | -0.18% |
| 10 | -0.20% |
| 11 | -0.22% |
| 12 | -0.24% |
| 13 | -0.26% |
| … | … |
Balancing Adjustment
0.18% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
98%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.