G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Smiths Farm Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Smiths Farm Holiday Park
Valid Reviews
157 Valid Reviews
The Smiths Farm Holiday Park experience has a total of 159 reviews. There are 157 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 157 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 115 |
|
73% |
| 9/10 | 27 |
|
17% |
| 8/10 | 13 |
|
8% |
| 7/10 | 1 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.11% Average
The raw data average (mean) for all the Smiths Farm Holiday Park valid reviews is 96.11% and is based on 157 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
29 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 157 valid reviews, the experience has 29 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 29 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
45% |
| 9/10 | 11 |
|
38% |
| 8/10 | 5 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
92.76% Average
The raw data average (mean) for all the Smiths Farm Holiday Park face-to-face reviews is 92.76% and is based on 29 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.68%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Scott Asplin | 10/10 | 232 days | 100% |
| Viktoria | 10/10 | 232 days | 100% |
| Steve | 9/10 | 321 days | 96% |
| EI | 10/10 | 413 days | 93% |
| Andi | 10/10 | 413 days | 93% |
| Hannah | 8/10 | 413 days | 91% |
| Joe | 10/10 | 444 days | 92% |
| Aragorn | 10/10 | 597 days | 82% |
| Thomas | 10/10 | 687 days | 75% |
| Pierre and Martine | 10/10 | 687 days | 75% |
| Mike Howe | 10/10 | 687 days | 75% |
| Sebastian | 10/10 | 718 days | 73% |
| Thomas & Annette | 10/10 | 749 days | 70% |
| Anna | 10/10 | 810 days | 65% |
| Zoe M | 10/10 | 810 days | 65% |
| Thomas Engelhardt | 10/10 | 840 days | 62% |
| RM | 10/10 | 902 days | 55% |
| Corinne | 8/10 | 963 days | 48% |
| ellie | 10/10 | 963 days | 49% |
| Brendan | 10/10 | 993 days | 46% |
| Steve | 10/10 | 1024 days | 43% |
| Milly | 10/10 | 1052 days | 40% |
| Sarah Woolley | 10/10 | 1052 days | 40% |
| Imme | 10/10 | 1083 days | 38% |
| Christian Wood | 10/10 | 1083 days | 38% |
| Kevin McCall | 10/10 | 1114 days | 35% |
| Ralph | 10/10 | 1479 days | 12% |
| Bex & Carl | 10/10 | 1479 days | 12% |
| Gem | 10/10 | 1509 days | 11% |
| Andrew | 10/10 | 1693 days | 6% |
| Kristine V | 10/10 | 1723 days | 6% |
| Barbora | 10/10 | 1782 days | 5% |
| Cloe | 10/10 | 1966 days | 5% |
| Kay | 8/10 | 2027 days | 5% |
| Isabella S | 10/10 | 2058 days | 5% |
| Elin Pranter | 10/10 | 2088 days | 5% |
| Zuzana and family | 10/10 | 2119 days | 5% |
| Just a guy | 10/10 | 2119 days | 5% |
| Liz Wade | 8/10 | 2148 days | 4% |
| Tom S | 10/10 | 2179 days | 4% |
| Erica | 8/10 | 2179 days | 4% |
| Dieter Giesen | 10/10 | 2179 days | 4% |
| Robert | 10/10 | 2210 days | 4% |
| Chris | 10/10 | 2210 days | 4% |
| Callum Mann | 10/10 | 2271 days | 4% |
| Martin Hansen | 10/10 | 2271 days | 4% |
| angelika19 | 10/10 | 2271 days | 4% |
| Anonymous | 10/10 | 2332 days | 4% |
| Anonymous | 10/10 | 2363 days | 4% |
| Nia | 9/10 | 2454 days | 4% |
| Maeike | 9/10 | 2485 days | 4% |
| Maika Laura | 10/10 | 2485 days | 4% |
| Axel & Sabine | 10/10 | 2485 days | 4% |
| Michael | 10/10 | 2513 days | 4% |
| Simone Maccagnan | 10/10 | 2544 days | 4% |
| Beate | 9/10 | 2544 days | 4% |
| Jonas and Lottie | 10/10 | 2575 days | 4% |
| Anita | 9/10 | 2575 days | 4% |
| Lance | 10/10 | 2605 days | 4% |
| Julia Thompson | 10/10 | 2605 days | 4% |
| Brett See | 10/10 | 2636 days | 4% |
| Grizzly Girl | 9/10 | 2636 days | 3% |
| kael Matthews | 9/10 | 2636 days | 3% |
| Kimberly | 10/10 | 2666 days | 3% |
| Jenna webber | 9/10 | 2666 days | 3% |
| Karina | 10/10 | 2850 days | 3% |
| Alde | 10/10 | 2850 days | 3% |
| The Weathersons | 9/10 | 2863 days | 2% |
| Tina Elsdon | 10/10 | 2909 days | 3% |
| Joanna du Toit | 9/10 | 2940 days | 3% |
| Nel Warnaar | 10/10 | 2945 days | 3% |
| Nigel Chapman | 10/10 | 2969 days | 3% |
| Craig Cini | 10/10 | 3034 days | 3% |
| Daniel Unkel | 10/10 | 3083 days | 3% |
| Eric Adelman | 10/10 | 3130 days | 3% |
| Jo Clarke | 8/10 | 3171 days | 2% |
| Jason Morehouse | 10/10 | 3215 days | 2% |
| Alan Brown | 5/10 | 3243 days | 2% |
| Matthias Wohlgemuth | 7/10 | 3257 days | 2% |
| Leilani Lemusu-Read | 10/10 | 3274 days | 2% |
| Kathrin Weigl | 10/10 | 3291 days | 2% |
| Yachar Tajamady | 10/10 | 3332 days | 2% |
| Tina Brill | 10/10 | 3366 days | 2% |
| Robert Ciarrocchi | 10/10 | 3433 days | 2% |
| Courtney | 10/10 | 3458 days | 2% |
| Cullen Wiginton | 10/10 | 3500 days | 2% |
| Alan Honey | 9/10 | 3530 days | 2% |
| Shaun Burns | 10/10 | 3538 days | 2% |
| Etienne Boeziek | 10/10 | 3542 days | 2% |
| Julia Clark | 9/10 | 3566 days | 2% |
| Sandra Kruse | 10/10 | 3568 days | 2% |
| Victoria Lee | 10/10 | 3648 days | 1% |
| Max Brunner | 10/10 | 3663 days | 1% |
| Hanna from Germany | 10/10 | 3675 days | 1% |
| Sarah Gurney | 10/10 | 3700 days | 1% |
| Ron Web | 10/10 | 3701 days | 1% |
| Claudius How | 10/10 | 3701 days | 1% |
| Jayne Lewis | 10/10 | 3701 days | 1% |
| Jade Duncan | 10/10 | 3719 days | 1% |
| Steve Warren | 10/10 | 3730 days | 1% |
| Megan | 10/10 | 3762 days | 1% |
| Nicolas Justin | 10/10 | 3936 days | 1% |
| Julia | 10/10 | 3946 days | 1% |
| John Wray | 10/10 | 3974 days | 1% |
| Constantin D | 10/10 | 3986 days | 1% |
| Jonathan Arndt | 10/10 | 3987 days | 1% |
| Virpi Andersson | 10/10 | 4005 days | 1% |
| Dieter Schmees | 9/10 | 4017 days | 0% |
| Manuela | 10/10 | 4032 days | 0% |
| Dieter & Lydia Schmees | 9/10 | 4036 days | 1% |
| Bert Snel | 10/10 | 4036 days | 1% |
| oren schnabel | 10/10 | 4036 days | 1% |
| SUE COLEMAN | 9/10 | 4036 days | 1% |
| Astrid Egesten | 9/10 | 4043 days | 0% |
| Gianpiero Rodari | 9/10 | 4066 days | 1% |
| sahni | 9/10 | 4250 days | 0% |
| Jan Legein | 10/10 | 4288 days | 0% |
| Josefin Lind | 9/10 | 4290 days | 0% |
| Herman Holmgist | 9/10 | 4290 days | 0% |
| Leeann Newton | 9/10 | 4337 days | 0% |
| Andrew Young | 10/10 | 4339 days | 0% |
| GN100 | 9/10 | 4339 days | 0% |
| Michael Turek | 10/10 | 4370 days | 0% |
| Linda Morey | 10/10 | 4370 days | 0% |
| Eric and Nienke | 8/10 | 4401 days | 1% |
| Julian Kemp | 10/10 | 4431 days | 1% |
| Steve Warren | 10/10 | 4462 days | 1% |
| PaulMacca | 10/10 | 4554 days | 1% |
| AoP | 10/10 | 4676 days | 1% |
| Penny Compton | 10/10 | 4676 days | 1% |
| Julian Roots | 8/10 | 4676 days | 1% |
| Helen and Ogi | 10/10 | 4689 days | 1% |
| Lis Bon | 10/10 | 4704 days | 1% |
| Pahlfamily | 10/10 | 4735 days | 1% |
| Joroen Borkert | 9/10 | 4753 days | 1% |
| Johannes OBerlin | 10/10 | 5038 days | 1% |
| Shavill | 10/10 | 5041 days | 1% |
| Michael Stoll | 10/10 | 5051 days | 1% |
| E Smudde | 8/10 | 5054 days | 1% |
| RhysWendy | 10/10 | 5101 days | 1% |
| Ken Jones | 9/10 | 5382 days | 1% |
| Steve Waterhouse | 8/10 | 5392 days | 1% |
| Jan Visser | 8/10 | 5407 days | 1% |
| Victoria Purver | 10/10 | 5410 days | 1% |
| Andrew Koster | 9/10 | 5420 days | 1% |
| Emma Edis-Bates | 9/10 | 5423 days | 1% |
| rhubarbsky | 10/10 | 5497 days | 1% |
| krisevelyn | 9/10 | 5711 days | 1% |
| Caitriona Doyle | 10/10 | 5794 days | 1% |
| Hanz | 10/10 | 5796 days | 1% |
| Linley Faulkner | 10/10 | 5800 days | 1% |
| EA Anders | 10/10 | 5817 days | 1% |
| Family van Hessem | 8/10 | 5820 days | 1% |
| Anna | 10/10 | 5870 days | 1% |
| Jessica Clarisse | 10/10 | 5874 days | 1% |
| Christine Suess | 10/10 | 5874 days | 1% |
| LindaV | 8/10 | 6140 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Smiths Farm Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Smiths Farm Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Smiths Farm Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
0.57% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.