Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Smiths Farm Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Smiths Farm Holiday Park
Valid Reviews
163 Valid Reviews
The Smiths Farm Holiday Park experience has a total of 165 reviews. There are 163 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 163 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 120 |
|
74% |
| 9/10 | 28 |
|
17% |
| 8/10 | 13 |
|
8% |
| 7/10 | 1 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.20% Average
The raw data average (mean) for all the Smiths Farm Holiday Park valid reviews is 96.20% and is based on 163 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
29 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 163 valid reviews, the experience has 29 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 29 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
45% |
| 9/10 | 11 |
|
38% |
| 8/10 | 5 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
92.76% Average
The raw data average (mean) for all the Smiths Farm Holiday Park face-to-face reviews is 92.76% and is based on 29 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.77%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mlk S | 10/10 | 28 days | 100% |
| Philine Töpper | 10/10 | 59 days | 100% |
| Rudi van Altena | 10/10 | 87 days | 100% |
| Jan | 10/10 | 87 days | 100% |
| james creed | 10/10 | 118 days | 99% |
| Martin | 9/10 | 118 days | 98% |
| Scott Asplin | 10/10 | 363 days | 92% |
| Viktoria | 10/10 | 363 days | 92% |
| Steve | 9/10 | 452 days | 87% |
| EI | 10/10 | 544 days | 83% |
| Andi | 10/10 | 544 days | 83% |
| Hannah | 8/10 | 544 days | 81% |
| Joe | 10/10 | 575 days | 81% |
| Aragorn | 10/10 | 728 days | 70% |
| Thomas | 10/10 | 818 days | 62% |
| Pierre and Martine | 10/10 | 818 days | 62% |
| Mike Howe | 10/10 | 818 days | 62% |
| Sebastian | 10/10 | 849 days | 59% |
| Thomas & Annette | 10/10 | 880 days | 56% |
| Anna | 10/10 | 941 days | 49% |
| Zoe M | 10/10 | 941 days | 49% |
| Thomas Engelhardt | 10/10 | 971 days | 46% |
| RM | 10/10 | 1033 days | 41% |
| Corinne | 8/10 | 1094 days | 35% |
| ellie | 10/10 | 1094 days | 35% |
| Brendan | 10/10 | 1124 days | 33% |
| Steve | 10/10 | 1155 days | 30% |
| Milly | 10/10 | 1183 days | 28% |
| Sarah Woolley | 10/10 | 1183 days | 28% |
| Imme | 10/10 | 1214 days | 26% |
| Christian Wood | 10/10 | 1214 days | 26% |
| Kevin McCall | 10/10 | 1245 days | 24% |
| Ralph | 10/10 | 1610 days | 7% |
| Bex & Carl | 10/10 | 1610 days | 7% |
| Gem | 10/10 | 1640 days | 7% |
| Andrew | 10/10 | 1824 days | 5% |
| Kristine V | 10/10 | 1854 days | 5% |
| Barbora | 10/10 | 1913 days | 4% |
| Cloe | 10/10 | 2097 days | 4% |
| Kay | 8/10 | 2158 days | 4% |
| Isabella S | 10/10 | 2189 days | 4% |
| Elin Pranter | 10/10 | 2219 days | 4% |
| Zuzana and family | 10/10 | 2250 days | 4% |
| Just a guy | 10/10 | 2250 days | 4% |
| Liz Wade | 8/10 | 2279 days | 4% |
| Tom S | 10/10 | 2310 days | 4% |
| Erica | 8/10 | 2310 days | 4% |
| Dieter Giesen | 10/10 | 2310 days | 4% |
| Robert | 10/10 | 2341 days | 4% |
| Chris | 10/10 | 2341 days | 4% |
| Callum Mann | 10/10 | 2402 days | 4% |
| Martin Hansen | 10/10 | 2402 days | 4% |
| angelika19 | 10/10 | 2402 days | 4% |
| Anonymous | 10/10 | 2463 days | 3% |
| Anonymous | 10/10 | 2494 days | 3% |
| Nia | 9/10 | 2585 days | 3% |
| Maeike | 9/10 | 2616 days | 3% |
| Maika Laura | 10/10 | 2616 days | 3% |
| Axel & Sabine | 10/10 | 2616 days | 3% |
| Michael | 10/10 | 2644 days | 3% |
| Simone Maccagnan | 10/10 | 2675 days | 3% |
| Beate | 9/10 | 2675 days | 3% |
| Jonas and Lottie | 10/10 | 2706 days | 3% |
| Anita | 9/10 | 2706 days | 3% |
| Lance | 10/10 | 2736 days | 3% |
| Julia Thompson | 10/10 | 2736 days | 3% |
| Brett See | 10/10 | 2767 days | 3% |
| Grizzly Girl | 9/10 | 2767 days | 3% |
| kael Matthews | 9/10 | 2767 days | 3% |
| Kimberly | 10/10 | 2797 days | 3% |
| Jenna webber | 9/10 | 2797 days | 3% |
| Karina | 10/10 | 2981 days | 2% |
| Alde | 10/10 | 2981 days | 2% |
| The Weathersons | 9/10 | 2994 days | 2% |
| Tina Elsdon | 10/10 | 3040 days | 2% |
| Joanna du Toit | 9/10 | 3071 days | 2% |
| Nel Warnaar | 10/10 | 3076 days | 2% |
| Nigel Chapman | 10/10 | 3100 days | 2% |
| Craig Cini | 10/10 | 3165 days | 2% |
| Daniel Unkel | 10/10 | 3214 days | 2% |
| Eric Adelman | 10/10 | 3261 days | 2% |
| Jo Clarke | 8/10 | 3302 days | 2% |
| Jason Morehouse | 10/10 | 3346 days | 2% |
| Alan Brown | 5/10 | 3374 days | 1% |
| Matthias Wohlgemuth | 7/10 | 3388 days | 1% |
| Leilani Lemusu-Read | 10/10 | 3405 days | 2% |
| Kathrin Weigl | 10/10 | 3422 days | 2% |
| Yachar Tajamady | 10/10 | 3463 days | 1% |
| Tina Brill | 10/10 | 3497 days | 1% |
| Robert Ciarrocchi | 10/10 | 3564 days | 1% |
| Courtney | 10/10 | 3589 days | 1% |
| Cullen Wiginton | 10/10 | 3631 days | 1% |
| Alan Honey | 9/10 | 3661 days | 1% |
| Shaun Burns | 10/10 | 3669 days | 1% |
| Etienne Boeziek | 10/10 | 3673 days | 1% |
| Julia Clark | 9/10 | 3697 days | 1% |
| Sandra Kruse | 10/10 | 3699 days | 1% |
| Victoria Lee | 10/10 | 3779 days | 1% |
| Max Brunner | 10/10 | 3794 days | 1% |
| Hanna from Germany | 10/10 | 3806 days | 1% |
| Sarah Gurney | 10/10 | 3831 days | 1% |
| Ron Web | 10/10 | 3832 days | 1% |
| Claudius How | 10/10 | 3832 days | 1% |
| Jayne Lewis | 10/10 | 3832 days | 1% |
| Jade Duncan | 10/10 | 3850 days | 1% |
| Steve Warren | 10/10 | 3861 days | 1% |
| Megan | 10/10 | 3893 days | 1% |
| Nicolas Justin | 10/10 | 4067 days | 0% |
| Julia | 10/10 | 4077 days | 0% |
| John Wray | 10/10 | 4105 days | 0% |
| Constantin D | 10/10 | 4117 days | 0% |
| Jonathan Arndt | 10/10 | 4118 days | 0% |
| Virpi Andersson | 10/10 | 4136 days | 0% |
| Dieter Schmees | 9/10 | 4148 days | 0% |
| Manuela | 10/10 | 4163 days | 0% |
| Dieter & Lydia Schmees | 9/10 | 4167 days | 0% |
| Bert Snel | 10/10 | 4167 days | 0% |
| oren schnabel | 10/10 | 4167 days | 0% |
| SUE COLEMAN | 9/10 | 4167 days | 0% |
| Astrid Egesten | 9/10 | 4174 days | 0% |
| Gianpiero Rodari | 9/10 | 4197 days | 0% |
| sahni | 9/10 | 4381 days | 1% |
| Jan Legein | 10/10 | 4419 days | 0% |
| Josefin Lind | 9/10 | 4421 days | 0% |
| Herman Holmgist | 9/10 | 4421 days | 0% |
| Leeann Newton | 9/10 | 4468 days | 0% |
| Andrew Young | 10/10 | 4470 days | 1% |
| GN100 | 9/10 | 4470 days | 1% |
| Michael Turek | 10/10 | 4501 days | 1% |
| Linda Morey | 10/10 | 4501 days | 1% |
| Eric and Nienke | 8/10 | 4532 days | 1% |
| Julian Kemp | 10/10 | 4562 days | 1% |
| Steve Warren | 10/10 | 4593 days | 1% |
| PaulMacca | 10/10 | 4685 days | 1% |
| AoP | 10/10 | 4807 days | 1% |
| Penny Compton | 10/10 | 4807 days | 1% |
| Julian Roots | 8/10 | 4807 days | 1% |
| Helen and Ogi | 10/10 | 4820 days | 0% |
| Lis Bon | 10/10 | 4835 days | 1% |
| Pahlfamily | 10/10 | 4866 days | 1% |
| Joroen Borkert | 9/10 | 4884 days | 0% |
| Johannes OBerlin | 10/10 | 5169 days | 0% |
| Shavill | 10/10 | 5172 days | 1% |
| Michael Stoll | 10/10 | 5182 days | 0% |
| E Smudde | 8/10 | 5185 days | 0% |
| RhysWendy | 10/10 | 5232 days | 1% |
| Ken Jones | 9/10 | 5513 days | 0% |
| Steve Waterhouse | 8/10 | 5523 days | 0% |
| Jan Visser | 8/10 | 5538 days | 0% |
| Victoria Purver | 10/10 | 5541 days | 0% |
| Andrew Koster | 9/10 | 5551 days | 0% |
| Emma Edis-Bates | 9/10 | 5554 days | 0% |
| rhubarbsky | 10/10 | 5628 days | 1% |
| krisevelyn | 9/10 | 5842 days | 0% |
| Caitriona Doyle | 10/10 | 5925 days | 0% |
| Hanz | 10/10 | 5927 days | 0% |
| Linley Faulkner | 10/10 | 5931 days | 1% |
| EA Anders | 10/10 | 5948 days | 0% |
| Family van Hessem | 8/10 | 5951 days | 0% |
| Anna | 10/10 | 6001 days | 0% |
| Jessica Clarisse | 10/10 | 6005 days | 0% |
| Christine Suess | 10/10 | 6005 days | 0% |
| LindaV | 8/10 | 6271 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Smiths Farm Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.41% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 76 days. However the Smiths Farm Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Smiths Farm Holiday Park experience has been adjusted for 26 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 23 | -0.36% |
| 24 | -0.38% |
| 25 | -0.39% |
| 26 | -0.41% |
| 27 | -0.43% |
| 28 | -0.44% |
| 29 | -0.46% |
| … | … |
Balancing Adjustment
0.22% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
98%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.