Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Smiths Farm Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Smiths Farm Holiday Park
Valid Reviews
163 Valid Reviews
The Smiths Farm Holiday Park experience has a total of 165 reviews. There are 163 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 163 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 120 |
|
74% |
| 9/10 | 28 |
|
17% |
| 8/10 | 13 |
|
8% |
| 7/10 | 1 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.20% Average
The raw data average (mean) for all the Smiths Farm Holiday Park valid reviews is 96.20% and is based on 163 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
29 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 163 valid reviews, the experience has 29 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 29 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
45% |
| 9/10 | 11 |
|
38% |
| 8/10 | 5 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
92.76% Average
The raw data average (mean) for all the Smiths Farm Holiday Park face-to-face reviews is 92.76% and is based on 29 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.73%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mlk S | 10/10 | 100 days | 100% |
| Philine Töpper | 10/10 | 131 days | 100% |
| Rudi van Altena | 10/10 | 159 days | 99% |
| Jan | 10/10 | 159 days | 99% |
| james creed | 10/10 | 190 days | 98% |
| Martin | 9/10 | 190 days | 98% |
| Scott Asplin | 10/10 | 435 days | 90% |
| Viktoria | 10/10 | 435 days | 90% |
| Steve | 9/10 | 524 days | 84% |
| EI | 10/10 | 616 days | 79% |
| Andi | 10/10 | 616 days | 79% |
| Hannah | 8/10 | 616 days | 77% |
| Joe | 10/10 | 647 days | 77% |
| Aragorn | 10/10 | 800 days | 64% |
| Thomas | 10/10 | 890 days | 55% |
| Pierre and Martine | 10/10 | 890 days | 55% |
| Mike Howe | 10/10 | 890 days | 55% |
| Sebastian | 10/10 | 921 days | 52% |
| Thomas & Annette | 10/10 | 952 days | 49% |
| Anna | 10/10 | 1013 days | 43% |
| Zoe M | 10/10 | 1013 days | 43% |
| Thomas Engelhardt | 10/10 | 1043 days | 40% |
| RM | 10/10 | 1105 days | 35% |
| Corinne | 8/10 | 1166 days | 29% |
| ellie | 10/10 | 1166 days | 30% |
| Brendan | 10/10 | 1196 days | 28% |
| Steve | 10/10 | 1227 days | 25% |
| Milly | 10/10 | 1255 days | 24% |
| Sarah Woolley | 10/10 | 1255 days | 24% |
| Imme | 10/10 | 1286 days | 22% |
| Christian Wood | 10/10 | 1286 days | 22% |
| Kevin McCall | 10/10 | 1317 days | 20% |
| Ralph | 10/10 | 1682 days | 6% |
| Bex & Carl | 10/10 | 1682 days | 6% |
| Gem | 10/10 | 1712 days | 6% |
| Andrew | 10/10 | 1896 days | 5% |
| Kristine V | 10/10 | 1926 days | 5% |
| Barbora | 10/10 | 1985 days | 5% |
| Cloe | 10/10 | 2169 days | 4% |
| Kay | 8/10 | 2230 days | 4% |
| Isabella S | 10/10 | 2261 days | 4% |
| Elin Pranter | 10/10 | 2291 days | 4% |
| Zuzana and family | 10/10 | 2322 days | 4% |
| Just a guy | 10/10 | 2322 days | 4% |
| Liz Wade | 8/10 | 2351 days | 4% |
| Tom S | 10/10 | 2382 days | 4% |
| Erica | 8/10 | 2382 days | 4% |
| Dieter Giesen | 10/10 | 2382 days | 4% |
| Robert | 10/10 | 2413 days | 4% |
| Chris | 10/10 | 2413 days | 4% |
| Callum Mann | 10/10 | 2474 days | 4% |
| Martin Hansen | 10/10 | 2474 days | 4% |
| angelika19 | 10/10 | 2474 days | 4% |
| Anonymous | 10/10 | 2535 days | 3% |
| Anonymous | 10/10 | 2566 days | 3% |
| Nia | 9/10 | 2657 days | 3% |
| Maeike | 9/10 | 2688 days | 3% |
| Maika Laura | 10/10 | 2688 days | 3% |
| Axel & Sabine | 10/10 | 2688 days | 3% |
| Michael | 10/10 | 2716 days | 3% |
| Simone Maccagnan | 10/10 | 2747 days | 3% |
| Beate | 9/10 | 2747 days | 3% |
| Jonas and Lottie | 10/10 | 2778 days | 3% |
| Anita | 9/10 | 2778 days | 3% |
| Lance | 10/10 | 2808 days | 3% |
| Julia Thompson | 10/10 | 2808 days | 3% |
| Brett See | 10/10 | 2839 days | 3% |
| Grizzly Girl | 9/10 | 2839 days | 3% |
| kael Matthews | 9/10 | 2839 days | 3% |
| Kimberly | 10/10 | 2869 days | 3% |
| Jenna webber | 9/10 | 2869 days | 3% |
| Karina | 10/10 | 3053 days | 2% |
| Alde | 10/10 | 3053 days | 2% |
| The Weathersons | 9/10 | 3066 days | 2% |
| Tina Elsdon | 10/10 | 3112 days | 2% |
| Joanna du Toit | 9/10 | 3143 days | 2% |
| Nel Warnaar | 10/10 | 3148 days | 2% |
| Nigel Chapman | 10/10 | 3172 days | 2% |
| Craig Cini | 10/10 | 3237 days | 2% |
| Daniel Unkel | 10/10 | 3286 days | 2% |
| Eric Adelman | 10/10 | 3333 days | 2% |
| Jo Clarke | 8/10 | 3374 days | 2% |
| Jason Morehouse | 10/10 | 3418 days | 2% |
| Alan Brown | 5/10 | 3446 days | 1% |
| Matthias Wohlgemuth | 7/10 | 3460 days | 1% |
| Leilani Lemusu-Read | 10/10 | 3477 days | 2% |
| Kathrin Weigl | 10/10 | 3494 days | 2% |
| Yachar Tajamady | 10/10 | 3535 days | 1% |
| Tina Brill | 10/10 | 3569 days | 1% |
| Robert Ciarrocchi | 10/10 | 3636 days | 1% |
| Courtney | 10/10 | 3661 days | 1% |
| Cullen Wiginton | 10/10 | 3703 days | 1% |
| Alan Honey | 9/10 | 3733 days | 1% |
| Shaun Burns | 10/10 | 3741 days | 1% |
| Etienne Boeziek | 10/10 | 3745 days | 1% |
| Julia Clark | 9/10 | 3769 days | 1% |
| Sandra Kruse | 10/10 | 3771 days | 1% |
| Victoria Lee | 10/10 | 3851 days | 1% |
| Max Brunner | 10/10 | 3866 days | 1% |
| Hanna from Germany | 10/10 | 3878 days | 1% |
| Sarah Gurney | 10/10 | 3903 days | 1% |
| Ron Web | 10/10 | 3904 days | 1% |
| Claudius How | 10/10 | 3904 days | 1% |
| Jayne Lewis | 10/10 | 3904 days | 1% |
| Jade Duncan | 10/10 | 3922 days | 1% |
| Steve Warren | 10/10 | 3933 days | 1% |
| Megan | 10/10 | 3965 days | 1% |
| Nicolas Justin | 10/10 | 4139 days | 0% |
| Julia | 10/10 | 4149 days | 0% |
| John Wray | 10/10 | 4177 days | 0% |
| Constantin D | 10/10 | 4189 days | 0% |
| Jonathan Arndt | 10/10 | 4190 days | 0% |
| Virpi Andersson | 10/10 | 4208 days | 0% |
| Dieter Schmees | 9/10 | 4220 days | 0% |
| Manuela | 10/10 | 4235 days | 0% |
| Dieter & Lydia Schmees | 9/10 | 4239 days | 0% |
| Bert Snel | 10/10 | 4239 days | 0% |
| oren schnabel | 10/10 | 4239 days | 0% |
| SUE COLEMAN | 9/10 | 4239 days | 0% |
| Astrid Egesten | 9/10 | 4246 days | 0% |
| Gianpiero Rodari | 9/10 | 4269 days | 0% |
| sahni | 9/10 | 4453 days | 1% |
| Jan Legein | 10/10 | 4491 days | 0% |
| Josefin Lind | 9/10 | 4493 days | 0% |
| Herman Holmgist | 9/10 | 4493 days | 0% |
| Leeann Newton | 9/10 | 4540 days | 0% |
| Andrew Young | 10/10 | 4542 days | 1% |
| GN100 | 9/10 | 4542 days | 1% |
| Michael Turek | 10/10 | 4573 days | 1% |
| Linda Morey | 10/10 | 4573 days | 1% |
| Eric and Nienke | 8/10 | 4604 days | 1% |
| Julian Kemp | 10/10 | 4634 days | 1% |
| Steve Warren | 10/10 | 4665 days | 1% |
| PaulMacca | 10/10 | 4757 days | 1% |
| AoP | 10/10 | 4879 days | 1% |
| Penny Compton | 10/10 | 4879 days | 1% |
| Julian Roots | 8/10 | 4879 days | 1% |
| Helen and Ogi | 10/10 | 4892 days | 0% |
| Lis Bon | 10/10 | 4907 days | 1% |
| Pahlfamily | 10/10 | 4938 days | 1% |
| Joroen Borkert | 9/10 | 4956 days | 0% |
| Johannes OBerlin | 10/10 | 5241 days | 0% |
| Shavill | 10/10 | 5244 days | 1% |
| Michael Stoll | 10/10 | 5254 days | 0% |
| E Smudde | 8/10 | 5257 days | 0% |
| RhysWendy | 10/10 | 5304 days | 1% |
| Ken Jones | 9/10 | 5585 days | 0% |
| Steve Waterhouse | 8/10 | 5595 days | 0% |
| Jan Visser | 8/10 | 5610 days | 0% |
| Victoria Purver | 10/10 | 5613 days | 0% |
| Andrew Koster | 9/10 | 5623 days | 0% |
| Emma Edis-Bates | 9/10 | 5626 days | 0% |
| rhubarbsky | 10/10 | 5700 days | 1% |
| krisevelyn | 9/10 | 5914 days | 0% |
| Caitriona Doyle | 10/10 | 5997 days | 0% |
| Hanz | 10/10 | 5999 days | 0% |
| Linley Faulkner | 10/10 | 6003 days | 1% |
| EA Anders | 10/10 | 6020 days | 0% |
| Family van Hessem | 8/10 | 6023 days | 0% |
| Anna | 10/10 | 6073 days | 0% |
| Jessica Clarisse | 10/10 | 6077 days | 0% |
| Christine Suess | 10/10 | 6077 days | 0% |
| LindaV | 8/10 | 6343 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Smiths Farm Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.98% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Smiths Farm Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Smiths Farm Holiday Park experience has been adjusted for 98 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 95 | -0.95% |
| 96 | -0.96% |
| 97 | -0.97% |
| 98 | -0.98% |
| 99 | -0.99% |
| 100 | -1.00% |
| 101 | -1.01% |
| … | … |
Balancing Adjustment
0.27% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
97%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.