Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Camp Elsdon.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
76 Valid Reviews
The Camp Elsdon experience has a total of 81 reviews. There are 76 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 76 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 9 |
|
12% |
9/10 | 12 |
|
16% |
8/10 | 11 |
|
14% |
7/10 | 19 |
|
25% |
6/10 | 7 |
|
9% |
5/10 | 2 |
|
3% |
4/10 | 2 |
|
3% |
3/10 | 4 |
|
5% |
2/10 | 4 |
|
5% |
1/10 | 6 |
|
8% |
66.45% Average
The raw data average (mean) for all the Camp Elsdon valid reviews is 66.45% and is based on 76 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 76 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 5 |
|
23% |
9/10 | 4 |
|
18% |
8/10 | 4 |
|
18% |
7/10 | 3 |
|
14% |
6/10 | 2 |
|
9% |
5/10 | 0 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 3 |
|
14% |
2/10 | 1 |
|
5% |
1/10 | 0 |
|
0% |
73.64% Average
The raw data average (mean) for all the Camp Elsdon face-to-face reviews is 73.64% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
60.13%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Kii | 6/10 | 287 days | 89% |
John Smith | 9/10 | 348 days | 100% |
Ian | 4/10 | 408 days | 64% |
Aden Stares | 1/10 | 439 days | 39% |
Yolanda | 1/10 | 500 days | 38% |
Dylan | 6/10 | 561 days | 77% |
Mylène | 7/10 | 834 days | 61% |
Corina Buhl | 2/10 | 834 days | 30% |
Roxanne | 9/10 | 1199 days | 29% |
Hamish&britney | 7/10 | 1322 days | 20% |
Allan | 1/10 | 1444 days | 6% |
Linc | 10/10 | 1625 days | 8% |
James Murphy | 9/10 | 1869 days | 5% |
Lua | 9/10 | 1930 days | 5% |
Pat Burns | 7/10 | 2175 days | 4% |
JT | 8/10 | 2203 days | 5% |
Francois & Caroline | 8/10 | 2234 days | 4% |
Caity | 8/10 | 2418 days | 4% |
Ryan | 7/10 | 2418 days | 4% |
C J B | 8/10 | 2448 days | 4% |
Eugenie Brain | 6/10 | 2509 days | 3% |
Qi Moss | 7/10 | 2540 days | 4% |
The Farrs | 7/10 | 2540 days | 4% |
Niko1621 | 6/10 | 2599 days | 3% |
Shell Kelly | 9/10 | 2630 days | 4% |
Nora Tobies | 8/10 | 2635 days | 4% |
Chloe McKee | 9/10 | 2774 days | 3% |
Shane Connaughton | 7/10 | 2958 days | 3% |
A Traveller | 1/10 | 2964 days | 1% |
Robert Hunt | 7/10 | 3005 days | 3% |
Ursula Schoenenberger | 3/10 | 3023 days | 2% |
Will McConnell | 2/10 | 3052 days | 1% |
Becky and James | 2/10 | 3059 days | 1% |
Beth Goodrich | 7/10 | 3129 days | 2% |
Peter Morgan | 10/10 | 3197 days | 2% |
John basham | 7/10 | 3240 days | 2% |
Jitka Kubeckova | 10/10 | 3253 days | 2% |
Tanja Laube | 7/10 | 3257 days | 2% |
Daniel Pietzsch | 9/10 | 3266 days | 2% |
Ives van Neck | 6/10 | 3285 days | 2% |
Philippa and Adam | 7/10 | 3285 days | 2% |
Sarah Hendry | 1/10 | 3330 days | 1% |
Sarah Dial | 9/10 | 3330 days | 2% |
Wout van Dijk | 7/10 | 3367 days | 2% |
Janin Kleine | 7/10 | 3370 days | 2% |
Fabien Metro | 7/10 | 3479 days | 2% |
Christine Slowiak | 5/10 | 3513 days | 1% |
Stephanie Poppe | 8/10 | 3610 days | 2% |
Miguel | 7/10 | 3636 days | 1% |
Justin Cleverley | 5/10 | 3648 days | 1% |
Sue Hempstead | 8/10 | 3671 days | 1% |
Aram | 8/10 | 3684 days | 1% |
Manuela | 7/10 | 3722 days | 1% |
Gianpiero Rodari | 9/10 | 3756 days | 1% |
Christoph Betten | 9/10 | 3979 days | 1% |
Vincent Schaeflier | 10/10 | 4027 days | 1% |
Huang Wai | 10/10 | 4048 days | 1% |
Sharon Wang | 9/10 | 4048 days | 1% |
travelscot | 4/10 | 4091 days | 0% |
Ken Jones | 10/10 | 4373 days | 0% |
Elizabeth Armstrong | 1/10 | 4425 days | 0% |
Shannon Taylor | 8/10 | 4465 days | 1% |
Axel Irriger | 10/10 | 4733 days | 1% |
Christian & Julia | 6/10 | 4741 days | 1% |
M H Hansen | 8/10 | 4743 days | 1% |
Briulier | 10/10 | 4744 days | 1% |
Eline Vakentijn | 6/10 | 4745 days | 1% |
Hendrik F | 3/10 | 4745 days | 0% |
hendrik king | 10/10 | 4791 days | 1% |
Lil Irish | 9/10 | 5096 days | 1% |
Bekema | 8/10 | 5123 days | 1% |
krisevelyn | 2/10 | 5401 days | 0% |
uceil | 7/10 | 5410 days | 1% |
Elin Haggq | 3/10 | 5443 days | 0% |
Monica and Danie. | 7/10 | 5484 days | 1% |
dirkdev | 3/10 | 5556 days | 0% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Camp Elsdon experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 52 days. However the Camp Elsdon experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Camp Elsdon experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -4.09% |
198 | -4.11% |
199 | -4.13% |
200 | -4.15% |
201 | -4.18% |
202 | -4.20% |
203 | -4.22% |
… | … |
17.22% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
73%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.