G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cosy Cottage Thermal Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cosy Cottage Thermal Holiday Park
Valid Reviews
141 Valid Reviews
The Cosy Cottage Thermal Holiday Park experience has a total of 146 reviews. There are 141 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 141 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 21 |
|
15% |
| 9/10 | 41 |
|
29% |
| 8/10 | 35 |
|
25% |
| 7/10 | 18 |
|
13% |
| 6/10 | 10 |
|
7% |
| 5/10 | 6 |
|
4% |
| 4/10 | 4 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
1% |
78.37% Average
The raw data average (mean) for all the Cosy Cottage Thermal Holiday Park valid reviews is 78.37% and is based on 141 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
46 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 141 valid reviews, the experience has 46 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 46 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 4 |
|
9% |
| 9/10 | 14 |
|
30% |
| 8/10 | 15 |
|
33% |
| 7/10 | 6 |
|
13% |
| 6/10 | 4 |
|
9% |
| 5/10 | 2 |
|
4% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.57% Average
The raw data average (mean) for all the Cosy Cottage Thermal Holiday Park face-to-face reviews is 79.57% and is based on 46 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
75.97%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kiara Hamis | 10/10 | 37 days | 100% |
| KELLY LOPRESTO | 10/10 | 96 days | 100% |
| Rose Brown | 2/10 | 96 days | 45% |
| Diana | 5/10 | 584 days | 61% |
| Cafe | 10/10 | 706 days | 72% |
| Charlotte Parsons | 4/10 | 980 days | 30% |
| Elizabeth | 7/10 | 1011 days | 40% |
| Jaye Manso | 6/10 | 1011 days | 37% |
| Marg Dale | 8/10 | 1042 days | 39% |
| Ming | 3/10 | 1072 days | 20% |
| Al | 3/10 | 1164 days | 16% |
| Vit Miller | 6/10 | 1192 days | 24% |
| Emily | 7/10 | 1284 days | 20% |
| Kirsty Speers | 9/10 | 1284 days | 21% |
| Emma | 9/10 | 1345 days | 18% |
| Hannah and Matthew | 7/10 | 1376 days | 15% |
| Linda | 9/10 | 2137 days | 4% |
| COUSTEIX Guy | 5/10 | 2137 days | 3% |
| Bert | 9/10 | 2350 days | 4% |
| William | 10/10 | 2380 days | 4% |
| Cheryle Harkins | 10/10 | 2411 days | 4% |
| Kate Shields | 4/10 | 2411 days | 2% |
| Lausgrott from Germany | 9/10 | 2441 days | 4% |
| Leonardo Cantalice | 8/10 | 2503 days | 4% |
| CC | 10/10 | 2594 days | 3% |
| Pedro | 3/10 | 2625 days | 2% |
| David Hart | 6/10 | 2625 days | 3% |
| Stefan Miedzinski | 4/10 | 2625 days | 2% |
| Anders Knutsson | 5/10 | 2683 days | 2% |
| Johannes Stahl | 2/10 | 2684 days | 1% |
| Elke fuenfstueck | 9/10 | 2715 days | 3% |
| Rainer Schimpf | 8/10 | 2715 days | 3% |
| Jonas R. | 9/10 | 2745 days | 3% |
| James & Kerry | 7/10 | 2745 days | 3% |
| Emma Higgins | 7/10 | 2775 days | 3% |
| Jim Barrell | 7/10 | 2806 days | 3% |
| Kimberly | 9/10 | 2806 days | 3% |
| Pauline Lewis | 8/10 | 2837 days | 3% |
| Stefano Clerici | 7/10 | 2868 days | 3% |
| Laidler family adventures | 10/10 | 2929 days | 3% |
| Bex & Jake | 8/10 | 2929 days | 3% |
| Wanda P | 10/10 | 2959 days | 3% |
| Ben H | 9/10 | 2990 days | 3% |
| Rikke Hessellund, Denmark | 9/10 | 2990 days | 3% |
| Robert Gatford | 7/10 | 3014 days | 2% |
| Helen Bond | 10/10 | 3049 days | 3% |
| Desiree | 10/10 | 3080 days | 2% |
| Ewan Evans | 7/10 | 3082 days | 2% |
| Eddie Howell | 9/10 | 3085 days | 2% |
| Sandra Wilson-Ryke | 8/10 | 3117 days | 2% |
| Nadene Wheatley | 7/10 | 3120 days | 2% |
| Javier Mimbrera | 9/10 | 3170 days | 2% |
| Geoff Steele | 8/10 | 3170 days | 2% |
| Stacey Maynard | 10/10 | 3189 days | 2% |
| Leonie Scholten | 10/10 | 3190 days | 2% |
| Matt Harrison | 8/10 | 3287 days | 2% |
| Jamie McDonald | 8/10 | 3316 days | 2% |
| Tania A | 9/10 | 3349 days | 2% |
| Anna Brzezińska Talaga | 8/10 | 3354 days | 2% |
| Eva Salacroup | 9/10 | 3358 days | 2% |
| Arslan Ahmad | 9/10 | 3365 days | 2% |
| Ernst Mayerhofer | 10/10 | 3471 days | 2% |
| Philipp Jahn | 9/10 | 3514 days | 2% |
| Becky and James | 9/10 | 3515 days | 2% |
| Jeffrey Ross | 10/10 | 3518 days | 2% |
| Frans Van Schie | 9/10 | 3523 days | 2% |
| Tony Waters | 9/10 | 3535 days | 2% |
| Helen | 7/10 | 3566 days | 1% |
| Mikael Torres | 8/10 | 3568 days | 1% |
| Beth Goodrich | 10/10 | 3579 days | 1% |
| Peter Barker | 8/10 | 3698 days | 1% |
| Sharon | 1/10 | 3701 days | 0% |
| Corina Sima | 9/10 | 3718 days | 1% |
| Staffan Johansson | 10/10 | 3731 days | 1% |
| Sven Hasselberger | 7/10 | 3761 days | 1% |
| Patrick Austin | 7/10 | 3780 days | 1% |
| Michael | 6/10 | 3845 days | 1% |
| Emily C | 9/10 | 4037 days | 1% |
| Mathieu Flechelle | 8/10 | 4144 days | 0% |
| Maren | 10/10 | 4179 days | 0% |
| Christopher Lambert-Züberlein | 7/10 | 4186 days | 0% |
| Richard | 8/10 | 4329 days | 0% |
| Pete | 9/10 | 4390 days | 1% |
| Henry Thiel | 8/10 | 4491 days | 1% |
| Philipp Haass | 5/10 | 4510 days | 1% |
| Fiona Bygrave | 6/10 | 4510 days | 1% |
| Héléna Degres | 9/10 | 4541 days | 1% |
| Bertiethebus | 8/10 | 4785 days | 1% |
| ramy | 9/10 | 4785 days | 1% |
| Phil & Laura | 8/10 | 4844 days | 1% |
| Philip Gibbons | 8/10 | 4875 days | 1% |
| Paul Lawrence | 8/10 | 4904 days | 1% |
| Cennart ud Brock | 8/10 | 4905 days | 1% |
| lindamoore | 9/10 | 4906 days | 1% |
| Andrew K | 9/10 | 4906 days | 1% |
| Jenben | 8/10 | 4936 days | 1% |
| Roshnie | 9/10 | 4936 days | 1% |
| Romla | 8/10 | 5188 days | 1% |
| Ronald Veldman | 8/10 | 5188 days | 1% |
| Dirk & Marlene | 8/10 | 5193 days | 1% |
| Andreas Kofod-Hansen | 9/10 | 5195 days | 1% |
| Christina | 7/10 | 5196 days | 1% |
| Ellen Jacobs | 9/10 | 5208 days | 1% |
| Tim Clark | 9/10 | 5209 days | 1% |
| polzeath | 6/10 | 5210 days | 1% |
| Hans Bos | 9/10 | 5273 days | 1% |
| Helen & Laurence | 8/10 | 5279 days | 1% |
| Willem & Lilian | 6/10 | 5281 days | 1% |
| bdel1963 | 9/10 | 5486 days | 1% |
| English_Campers | 9/10 | 5516 days | 1% |
| Jon_and_Family | 8/10 | 5516 days | 1% |
| Lindsey Clough | 4/10 | 5525 days | 0% |
| female40 | 5/10 | 5532 days | 1% |
| Michael Howat | 8/10 | 5537 days | 1% |
| Haan Begerian | 8/10 | 5561 days | 1% |
| Rob | 8/10 | 5562 days | 1% |
| Seifert | 10/10 | 5567 days | 1% |
| Hans De Bruin | 8/10 | 5575 days | 1% |
| Charli Skinner | 10/10 | 5842 days | 1% |
| Remro | 9/10 | 5900 days | 1% |
| Mark | 7/10 | 5920 days | 1% |
| Alzbeta Czech | 9/10 | 5926 days | 1% |
| Irene Turley | 6/10 | 5935 days | 1% |
| Ines Diana | 9/10 | 5939 days | 1% |
| Pizzanelli | 10/10 | 5939 days | 1% |
| Conor Coyle | 8/10 | 5957 days | 1% |
| deanlaw | 9/10 | 5985 days | 1% |
| usigmund | 8/10 | 5991 days | 1% |
| pthreadgood | 6/10 | 6000 days | 1% |
| Volker Jåkel | 5/10 | 6009 days | 1% |
| clairet | 7/10 | 6111 days | 1% |
| Jennifer Owen | 10/10 | 6124 days | 1% |
| KatieR | 9/10 | 6244 days | 1% |
| Steve Harper | 6/10 | 6253 days | 1% |
| SHVellinga | 8/10 | 6265 days | 1% |
| EleanorL | 7/10 | 6279 days | 1% |
| PellucoFrance | 8/10 | 6279 days | 1% |
| MartinG | 9/10 | 6279 days | 1% |
| VickiS | 9/10 | 6279 days | 1% |
| KeziaB | 9/10 | 6279 days | 1% |
| Kay | 8/10 | 6295 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cosy Cottage Thermal Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 84 days. However the Cosy Cottage Thermal Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cosy Cottage Thermal Holiday Park experience has been adjusted for 3 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 0 | -0.00% |
| 1 | -0.01% |
| 2 | -0.03% |
| 3 | -0.04% |
| 4 | -0.06% |
| 5 | -0.07% |
| 6 | -0.09% |
| … | … |
Balancing Adjustment
4.30% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.