Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cosy Cottage Thermal Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cosy Cottage Thermal Holiday Park
Valid Reviews
141 Valid Reviews
The Cosy Cottage Thermal Holiday Park experience has a total of 146 reviews. There are 141 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 141 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 21 |
|
15% |
| 9/10 | 41 |
|
29% |
| 8/10 | 35 |
|
25% |
| 7/10 | 18 |
|
13% |
| 6/10 | 10 |
|
7% |
| 5/10 | 6 |
|
4% |
| 4/10 | 4 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
1% |
78.37% Average
The raw data average (mean) for all the Cosy Cottage Thermal Holiday Park valid reviews is 78.37% and is based on 141 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
46 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 141 valid reviews, the experience has 46 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 46 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 4 |
|
9% |
| 9/10 | 14 |
|
30% |
| 8/10 | 15 |
|
33% |
| 7/10 | 6 |
|
13% |
| 6/10 | 4 |
|
9% |
| 5/10 | 2 |
|
4% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.57% Average
The raw data average (mean) for all the Cosy Cottage Thermal Holiday Park face-to-face reviews is 79.57% and is based on 46 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
76.46%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kiara Hamis | 10/10 | 104 days | 100% |
| KELLY LOPRESTO | 10/10 | 163 days | 99% |
| Rose Brown | 2/10 | 163 days | 45% |
| Diana | 5/10 | 651 days | 58% |
| Cafe | 10/10 | 773 days | 66% |
| Charlotte Parsons | 4/10 | 1047 days | 26% |
| Elizabeth | 7/10 | 1078 days | 34% |
| Jaye Manso | 6/10 | 1078 days | 32% |
| Marg Dale | 8/10 | 1109 days | 34% |
| Ming | 3/10 | 1139 days | 17% |
| Al | 3/10 | 1231 days | 14% |
| Vit Miller | 6/10 | 1259 days | 20% |
| Emily | 7/10 | 1351 days | 16% |
| Kirsty Speers | 9/10 | 1351 days | 18% |
| Emma | 9/10 | 1412 days | 14% |
| Hannah and Matthew | 7/10 | 1443 days | 12% |
| Linda | 9/10 | 2204 days | 4% |
| COUSTEIX Guy | 5/10 | 2204 days | 3% |
| Bert | 9/10 | 2417 days | 4% |
| William | 10/10 | 2447 days | 4% |
| Cheryle Harkins | 10/10 | 2478 days | 4% |
| Kate Shields | 4/10 | 2478 days | 2% |
| Lausgrott from Germany | 9/10 | 2508 days | 3% |
| Leonardo Cantalice | 8/10 | 2570 days | 3% |
| CC | 10/10 | 2661 days | 3% |
| Pedro | 3/10 | 2692 days | 2% |
| David Hart | 6/10 | 2692 days | 3% |
| Stefan Miedzinski | 4/10 | 2692 days | 2% |
| Anders Knutsson | 5/10 | 2751 days | 2% |
| Johannes Stahl | 2/10 | 2751 days | 1% |
| Elke fuenfstueck | 9/10 | 2782 days | 3% |
| Rainer Schimpf | 8/10 | 2782 days | 3% |
| Jonas R. | 9/10 | 2812 days | 3% |
| James & Kerry | 7/10 | 2812 days | 3% |
| Emma Higgins | 7/10 | 2843 days | 3% |
| Jim Barrell | 7/10 | 2873 days | 3% |
| Kimberly | 9/10 | 2873 days | 3% |
| Pauline Lewis | 8/10 | 2904 days | 3% |
| Stefano Clerici | 7/10 | 2935 days | 2% |
| Laidler family adventures | 10/10 | 2996 days | 2% |
| Bex & Jake | 8/10 | 2996 days | 2% |
| Wanda P | 10/10 | 3026 days | 2% |
| Ben H | 9/10 | 3057 days | 2% |
| Rikke Hessellund, Denmark | 9/10 | 3057 days | 2% |
| Robert Gatford | 7/10 | 3081 days | 2% |
| Helen Bond | 10/10 | 3116 days | 2% |
| Desiree | 10/10 | 3147 days | 2% |
| Ewan Evans | 7/10 | 3149 days | 2% |
| Eddie Howell | 9/10 | 3152 days | 2% |
| Sandra Wilson-Ryke | 8/10 | 3184 days | 2% |
| Nadene Wheatley | 7/10 | 3187 days | 2% |
| Javier Mimbrera | 9/10 | 3238 days | 2% |
| Geoff Steele | 8/10 | 3238 days | 2% |
| Stacey Maynard | 10/10 | 3256 days | 2% |
| Leonie Scholten | 10/10 | 3257 days | 2% |
| Matt Harrison | 8/10 | 3354 days | 2% |
| Jamie McDonald | 8/10 | 3383 days | 2% |
| Tania A | 9/10 | 3416 days | 2% |
| Anna Brzezińska Talaga | 8/10 | 3422 days | 2% |
| Eva Salacroup | 9/10 | 3425 days | 1% |
| Arslan Ahmad | 9/10 | 3432 days | 2% |
| Ernst Mayerhofer | 10/10 | 3538 days | 1% |
| Philipp Jahn | 9/10 | 3581 days | 1% |
| Becky and James | 9/10 | 3582 days | 1% |
| Jeffrey Ross | 10/10 | 3585 days | 1% |
| Frans Van Schie | 9/10 | 3590 days | 1% |
| Tony Waters | 9/10 | 3603 days | 1% |
| Helen | 7/10 | 3634 days | 1% |
| Mikael Torres | 8/10 | 3635 days | 1% |
| Beth Goodrich | 10/10 | 3646 days | 1% |
| Peter Barker | 8/10 | 3765 days | 1% |
| Sharon | 1/10 | 3768 days | 0% |
| Corina Sima | 9/10 | 3785 days | 1% |
| Staffan Johansson | 10/10 | 3798 days | 1% |
| Sven Hasselberger | 7/10 | 3828 days | 1% |
| Patrick Austin | 7/10 | 3847 days | 1% |
| Michael | 6/10 | 3912 days | 1% |
| Emily C | 9/10 | 4104 days | 0% |
| Mathieu Flechelle | 8/10 | 4212 days | 0% |
| Maren | 10/10 | 4246 days | 0% |
| Christopher Lambert-Züberlein | 7/10 | 4253 days | 0% |
| Richard | 8/10 | 4396 days | 1% |
| Pete | 9/10 | 4457 days | 1% |
| Henry Thiel | 8/10 | 4558 days | 1% |
| Philipp Haass | 5/10 | 4577 days | 1% |
| Fiona Bygrave | 6/10 | 4577 days | 1% |
| Héléna Degres | 9/10 | 4608 days | 1% |
| Bertiethebus | 8/10 | 4852 days | 1% |
| ramy | 9/10 | 4852 days | 1% |
| Phil & Laura | 8/10 | 4911 days | 1% |
| Philip Gibbons | 8/10 | 4942 days | 1% |
| Paul Lawrence | 8/10 | 4971 days | 1% |
| Cennart ud Brock | 8/10 | 4972 days | 1% |
| lindamoore | 9/10 | 4973 days | 1% |
| Andrew K | 9/10 | 4973 days | 1% |
| Jenben | 8/10 | 5003 days | 1% |
| Roshnie | 9/10 | 5003 days | 1% |
| Romla | 8/10 | 5255 days | 1% |
| Ronald Veldman | 8/10 | 5255 days | 1% |
| Dirk & Marlene | 8/10 | 5260 days | 1% |
| Andreas Kofod-Hansen | 9/10 | 5262 days | 1% |
| Christina | 7/10 | 5263 days | 1% |
| Ellen Jacobs | 9/10 | 5275 days | 1% |
| Tim Clark | 9/10 | 5276 days | 1% |
| polzeath | 6/10 | 5277 days | 1% |
| Hans Bos | 9/10 | 5340 days | 1% |
| Helen & Laurence | 8/10 | 5346 days | 1% |
| Willem & Lilian | 6/10 | 5348 days | 1% |
| bdel1963 | 9/10 | 5553 days | 1% |
| English_Campers | 9/10 | 5583 days | 1% |
| Jon_and_Family | 8/10 | 5583 days | 1% |
| Lindsey Clough | 4/10 | 5592 days | 0% |
| female40 | 5/10 | 5599 days | 0% |
| Michael Howat | 8/10 | 5604 days | 1% |
| Haan Begerian | 8/10 | 5628 days | 1% |
| Rob | 8/10 | 5629 days | 1% |
| Seifert | 10/10 | 5634 days | 1% |
| Hans De Bruin | 8/10 | 5642 days | 1% |
| Charli Skinner | 10/10 | 5909 days | 1% |
| Remro | 9/10 | 5967 days | 1% |
| Mark | 7/10 | 5987 days | 1% |
| Alzbeta Czech | 9/10 | 5993 days | 1% |
| Irene Turley | 6/10 | 6002 days | 1% |
| Ines Diana | 9/10 | 6006 days | 1% |
| Pizzanelli | 10/10 | 6006 days | 1% |
| Conor Coyle | 8/10 | 6024 days | 1% |
| deanlaw | 9/10 | 6052 days | 1% |
| usigmund | 8/10 | 6058 days | 1% |
| pthreadgood | 6/10 | 6067 days | 1% |
| Volker Jåkel | 5/10 | 6076 days | 0% |
| clairet | 7/10 | 6178 days | 1% |
| Jennifer Owen | 10/10 | 6191 days | 1% |
| KatieR | 9/10 | 6311 days | 1% |
| Steve Harper | 6/10 | 6320 days | 1% |
| SHVellinga | 8/10 | 6332 days | 1% |
| EleanorL | 7/10 | 6346 days | 1% |
| PellucoFrance | 8/10 | 6346 days | 1% |
| MartinG | 9/10 | 6346 days | 1% |
| VickiS | 9/10 | 6346 days | 1% |
| KeziaB | 9/10 | 6346 days | 1% |
| Kay | 8/10 | 6362 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cosy Cottage Thermal Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.70% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Cosy Cottage Thermal Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cosy Cottage Thermal Holiday Park experience has been adjusted for 70 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 67 | -0.67% |
| 68 | -0.68% |
| 69 | -0.69% |
| 70 | -0.70% |
| 71 | -0.71% |
| 72 | -0.72% |
| 73 | -0.73% |
| … | … |
Balancing Adjustment
4.36% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.