G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mount / Mt Maunganui Beachside Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mount / Mt Maunganui Beachside Holiday Park
Valid Reviews
59 Valid Reviews
The Mount / Mt Maunganui Beachside Holiday Park experience has a total of 60 reviews. There are 59 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 59 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
27% |
| 9/10 | 16 |
|
27% |
| 8/10 | 13 |
|
22% |
| 7/10 | 5 |
|
8% |
| 6/10 | 4 |
|
7% |
| 5/10 | 2 |
|
3% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
82.54% Average
The raw data average (mean) for all the Mount / Mt Maunganui Beachside Holiday Park valid reviews is 82.54% and is based on 59 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
20 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 59 valid reviews, the experience has 20 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 20 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
35% |
| 9/10 | 6 |
|
30% |
| 8/10 | 4 |
|
20% |
| 7/10 | 1 |
|
5% |
| 6/10 | 2 |
|
10% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.50% Average
The raw data average (mean) for all the Mount / Mt Maunganui Beachside Holiday Park face-to-face reviews is 87.50% and is based on 20 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.94%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Amber M | 10/10 | 70 days | 100% |
| Marine | 10/10 | 315 days | 95% |
| Campground Reviews | 8/10 | 954 days | 47% |
| Achim | 9/10 | 2170 days | 4% |
| Michael | 10/10 | 2170 days | 4% |
| Johnny H | 9/10 | 2232 days | 4% |
| John Cooper | 8/10 | 2262 days | 4% |
| Kiwiguy | 10/10 | 2323 days | 4% |
| Margie | 10/10 | 2446 days | 4% |
| Scooper | 7/10 | 2446 days | 3% |
| Brian | 8/10 | 2507 days | 3% |
| Backpacking couple | 5/10 | 2566 days | 3% |
| Thomas Syesha | 9/10 | 2936 days | 3% |
| Stephanie Starbuck | 8/10 | 2940 days | 3% |
| Herma | 2/10 | 3286 days | 1% |
| Hock Soon Ong | 9/10 | 3417 days | 2% |
| Frans Van Schie | 9/10 | 3495 days | 2% |
| Kim weng Tok | 9/10 | 3540 days | 1% |
| Alice Craig | 8/10 | 3550 days | 1% |
| Andreea Scott | 10/10 | 3558 days | 1% |
| Tanja Laube | 7/10 | 3589 days | 1% |
| Paul O'Neill | 9/10 | 3599 days | 1% |
| Sven Hasselberger | 9/10 | 3643 days | 1% |
| Max Brunner | 4/10 | 3652 days | 1% |
| Jamie | 8/10 | 3701 days | 1% |
| Chester Martin | 7/10 | 3799 days | 1% |
| Grace Fleck | 9/10 | 3893 days | 1% |
| Matt Betts | 6/10 | 3912 days | 1% |
| Constantin D | 5/10 | 4000 days | 0% |
| Carolin Siegert | 10/10 | 4310 days | 0% |
| Jenny Hall | 6/10 | 4453 days | 1% |
| David Restell | 8/10 | 4606 days | 1% |
| FlyingKiwiGirl | 8/10 | 4637 days | 1% |
| Michael Nolan | 10/10 | 4698 days | 1% |
| K & F | 4/10 | 4698 days | 1% |
| Julien Bocherens | 8/10 | 4774 days | 1% |
| Lydia Holleman | 9/10 | 4779 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4794 days | 1% |
| Petra | 8/10 | 4799 days | 1% |
| Megan Child | 9/10 | 4805 days | 1% |
| roring40 | 10/10 | 4849 days | 1% |
| Michael Touzer | 9/10 | 5058 days | 1% |
| Lee Lloyd | 6/10 | 5073 days | 1% |
| polzeath | 9/10 | 5092 days | 1% |
| Chris & Susanna | 6/10 | 5155 days | 1% |
| antrobdozer | 10/10 | 5672 days | 1% |
| jenniferuk | 8/10 | 5733 days | 1% |
| Mike Robinson | 9/10 | 5787 days | 1% |
| Henrik Plichta | 9/10 | 5803 days | 1% |
| Aaron | 10/10 | 5804 days | 1% |
| Mark | 8/10 | 5813 days | 1% |
| Kane Chain | 10/10 | 5839 days | 1% |
| thomash | 10/10 | 5878 days | 1% |
| jennyb | 9/10 | 5882 days | 1% |
| Andreas Sterki | 10/10 | 5892 days | 1% |
| canadianislandgirl | 8/10 | 5914 days | 1% |
| BryonyS | 10/10 | 6116 days | 1% |
| Brian Boyle | 7/10 | 6159 days | 1% |
| Kruiver | 7/10 | 6169 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mount / Mt Maunganui Beachside Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.26% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Mount / Mt Maunganui Beachside Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mount / Mt Maunganui Beachside Holiday Park experience has been adjusted for 62 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 59 | -1.20% |
| 60 | -1.22% |
| 61 | -1.24% |
| 62 | -1.26% |
| 63 | -1.28% |
| 64 | -1.30% |
| 65 | -1.32% |
| … | … |
Balancing Adjustment
0.78% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.