Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
135 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.22% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.22% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.57%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sessie | 10/10 | 131 days | 100% |
| Diana | 4/10 | 466 days | 58% |
| Mike Fricker | 8/10 | 619 days | 77% |
| Mel. | 10/10 | 649 days | 77% |
| John | 1/10 | 649 days | 31% |
| Mark | 5/10 | 680 days | 57% |
| Fabienne | 7/10 | 680 days | 69% |
| Rya | 10/10 | 709 days | 72% |
| Ashleigh | 10/10 | 954 days | 49% |
| James | 10/10 | 985 days | 46% |
| Trui Waalwijk | 6/10 | 1046 days | 34% |
| Szilveszter | 10/10 | 1046 days | 40% |
| Laura | 10/10 | 1046 days | 40% |
| Amanda Keller | 6/10 | 1105 days | 30% |
| James | 10/10 | 1470 days | 12% |
| Laura E | 10/10 | 1501 days | 11% |
| Bec | 10/10 | 1654 days | 7% |
| Tamsin | 10/10 | 1745 days | 5% |
| P, H & H | 10/10 | 1804 days | 5% |
| Chantelle | 10/10 | 2170 days | 4% |
| Lisa Kempf | 10/10 | 2385 days | 4% |
| Ema | 10/10 | 2415 days | 4% |
| Scooper | 4/10 | 2446 days | 2% |
| Nik | 7/10 | 2476 days | 3% |
| Michael S | 9/10 | 2535 days | 3% |
| Emre | 10/10 | 2597 days | 3% |
| Mike Fricker | 9/10 | 2688 days | 3% |
| Mike Fricker | 9/10 | 2688 days | 3% |
| Zella Mahoney | 10/10 | 2780 days | 3% |
| Michael McMahon | 9/10 | 2841 days | 3% |
| Bradletn | 10/10 | 2841 days | 3% |
| John Wyatt | 9/10 | 2851 days | 3% |
| UK 50-something couple | 9/10 | 2900 days | 3% |
| Laureen Trainer | 10/10 | 3160 days | 2% |
| Jon Veitch | 9/10 | 3206 days | 2% |
| Wayne Britton | 10/10 | 3229 days | 2% |
| Jane Anderton | 10/10 | 3293 days | 2% |
| Neil Warnock | 9/10 | 3327 days | 2% |
| Tony Waters | 1/10 | 3418 days | 1% |
| Julia Day | 10/10 | 3504 days | 2% |
| Case West | 9/10 | 3515 days | 2% |
| Sheila Kenny | 9/10 | 3557 days | 1% |
| Agnes Bouloumie | 10/10 | 3558 days | 1% |
| David From Switzerland | 7/10 | 3691 days | 1% |
| Alan Field | 8/10 | 3723 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3754 days | 1% |
| Richard Thompson | 9/10 | 3754 days | 1% |
| Oliver S. | 7/10 | 3995 days | 1% |
| Roeland Driessen | 9/10 | 4027 days | 1% |
| Sarah Munnings | 8/10 | 4088 days | 0% |
| Mike Fricker | 9/10 | 4272 days | 0% |
| Brita Topp | 6/10 | 4302 days | 0% |
| Ruben Garcia Raiuiro | 10/10 | 4382 days | 1% |
| Florian Carli | 9/10 | 4392 days | 1% |
| Michael | 10/10 | 4392 days | 1% |
| Bertiethebus | 9/10 | 4667 days | 1% |
| Ton Martens | 7/10 | 4689 days | 1% |
| Michael Nolan | 10/10 | 4698 days | 1% |
| Jenny Short | 7/10 | 4726 days | 1% |
| 1246km | 8/10 | 4757 days | 1% |
| Alastair MacDonald | 9/10 | 4775 days | 1% |
| ORfam | 10/10 | 4788 days | 1% |
| Denise Albrecht | 8/10 | 4792 days | 1% |
| Doan | 8/10 | 4793 days | 1% |
| Claudia Mueller | 9/10 | 4793 days | 1% |
| Judy | 10/10 | 4797 days | 1% |
| Lisa Blake | 8/10 | 4804 days | 1% |
| Megan Child | 9/10 | 4805 days | 1% |
| Moni01 | 8/10 | 5032 days | 1% |
| Michael Touzer | 9/10 | 5058 days | 1% |
| Steven Hill | 9/10 | 5059 days | 1% |
| Michael Jefferies | 10/10 | 5066 days | 1% |
| Frans Roebroek | 9/10 | 5074 days | 1% |
| Nora | 9/10 | 5076 days | 1% |
| Slangen | 9/10 | 5085 days | 1% |
| Adam Critchley | 9/10 | 5089 days | 1% |
| Sandy & Michaela | 10/10 | 5105 days | 1% |
| J Knol | 7/10 | 5118 days | 1% |
| ZephyrTL | 10/10 | 5123 days | 1% |
| Robert Carswell | 9/10 | 5160 days | 1% |
| Rudlinger | 10/10 | 5171 days | 1% |
| Fran & Roger | 10/10 | 5171 days | 1% |
| Tacksharp | 10/10 | 5307 days | 1% |
| pkac | 10/10 | 5307 days | 1% |
| mandnken1 | 1/10 | 5398 days | 0% |
| Jennifer Holloway | 8/10 | 5403 days | 1% |
| Oliver Berg | 10/10 | 5412 days | 1% |
| Florian Miller | 10/10 | 5412 days | 1% |
| Guult Ryan | 9/10 | 5415 days | 1% |
| Jackie MacRostie | 6/10 | 5419 days | 1% |
| Michael Orme | 9/10 | 5419 days | 1% |
| Carolin | 9/10 | 5428 days | 1% |
| Melanie Gruber | 10/10 | 5430 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5441 days | 1% |
| David | 8/10 | 5447 days | 1% |
| Stefan Morris | 9/10 | 5448 days | 1% |
| Patrick Decoster | 10/10 | 5450 days | 1% |
| Daniel Lang | 8/10 | 5450 days | 1% |
| D Oostrum | 9/10 | 5452 days | 1% |
| Christina Fischer | 9/10 | 5452 days | 1% |
| Kay and Colin Yendole | 2/10 | 5453 days | 0% |
| Andrew Hammond | 8/10 | 5580 days | 1% |
| Rob | 9/10 | 5711 days | 1% |
| lindam | 10/10 | 5763 days | 1% |
| Family_Thomsen | 10/10 | 5776 days | 1% |
| Gunda G | 10/10 | 5802 days | 1% |
| Willi Heinen | 7/10 | 5802 days | 1% |
| Henrik Plichta | 9/10 | 5803 days | 1% |
| Johan | 10/10 | 5804 days | 1% |
| Daryl Taylor | 9/10 | 5815 days | 1% |
| Charlotte Therland | 10/10 | 5817 days | 1% |
| Greg Gerritz | 9/10 | 5821 days | 1% |
| Loes van Aru | 8/10 | 5835 days | 1% |
| Camenzind | 9/10 | 5842 days | 1% |
| robertst | 9/10 | 5878 days | 1% |
| Anne Ford | 9/10 | 5886 days | 1% |
| Stefan Lua | 10/10 | 5886 days | 1% |
| Peter Essink | 10/10 | 5886 days | 1% |
| Richard Kesteleyn | 8/10 | 5892 days | 1% |
| Lesley Nixon | 8/10 | 5894 days | 1% |
| Hennie Neeleman | 9/10 | 5896 days | 1% |
| Pieter Neeleman | 7/10 | 5896 days | 1% |
| eowyn2k | 9/10 | 5914 days | 1% |
| arthurw | 10/10 | 6001 days | 1% |
| Donna | 10/10 | 6039 days | 1% |
| EvertG | 9/10 | 6109 days | 1% |
| PeterK1 | 8/10 | 6112 days | 1% |
| suet | 9/10 | 6128 days | 1% |
| Katy1 | 9/10 | 6130 days | 1% |
| JudithNetherlands | 8/10 | 6144 days | 1% |
| WinstonH | 6/10 | 6147 days | 1% |
| PBouwmessten | 9/10 | 6148 days | 1% |
| Brigette Guikens | 10/10 | 6149 days | 1% |
| Yvanna | 8/10 | 6171 days | 1% |
| david | 8/10 | 6171 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.47% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 122 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 119 | -2.41% |
| 120 | -2.43% |
| 121 | -2.45% |
| 122 | -2.47% |
| 123 | -2.49% |
| 124 | -2.51% |
| 125 | -2.53% |
| … | … |
Balancing Adjustment
2.97% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.