Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
135 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.22% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.22% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.51%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sessie | 10/10 | 171 days | 100% |
| Diana | 4/10 | 506 days | 57% |
| Mike Fricker | 8/10 | 659 days | 75% |
| Mel. | 10/10 | 689 days | 74% |
| John | 1/10 | 689 days | 30% |
| Mark | 5/10 | 720 days | 55% |
| Fabienne | 7/10 | 720 days | 67% |
| Rya | 10/10 | 749 days | 69% |
| Ashleigh | 10/10 | 994 days | 45% |
| James | 10/10 | 1025 days | 42% |
| Trui Waalwijk | 6/10 | 1086 days | 32% |
| Szilveszter | 10/10 | 1086 days | 37% |
| Laura | 10/10 | 1086 days | 37% |
| Amanda Keller | 6/10 | 1145 days | 27% |
| James | 10/10 | 1510 days | 11% |
| Laura E | 10/10 | 1541 days | 10% |
| Bec | 10/10 | 1694 days | 6% |
| Tamsin | 10/10 | 1785 days | 5% |
| P, H & H | 10/10 | 1844 days | 5% |
| Chantelle | 10/10 | 2210 days | 4% |
| Lisa Kempf | 10/10 | 2425 days | 4% |
| Ema | 10/10 | 2455 days | 4% |
| Scooper | 4/10 | 2486 days | 2% |
| Nik | 7/10 | 2516 days | 3% |
| Michael S | 9/10 | 2575 days | 3% |
| Emre | 10/10 | 2637 days | 3% |
| Mike Fricker | 9/10 | 2728 days | 3% |
| Mike Fricker | 9/10 | 2728 days | 3% |
| Zella Mahoney | 10/10 | 2820 days | 3% |
| Michael McMahon | 9/10 | 2881 days | 3% |
| Bradletn | 10/10 | 2881 days | 3% |
| John Wyatt | 9/10 | 2891 days | 3% |
| UK 50-something couple | 9/10 | 2940 days | 3% |
| Laureen Trainer | 10/10 | 3200 days | 2% |
| Jon Veitch | 9/10 | 3246 days | 2% |
| Wayne Britton | 10/10 | 3269 days | 2% |
| Jane Anderton | 10/10 | 3333 days | 2% |
| Neil Warnock | 9/10 | 3367 days | 2% |
| Tony Waters | 1/10 | 3458 days | 1% |
| Julia Day | 10/10 | 3544 days | 2% |
| Case West | 9/10 | 3555 days | 2% |
| Sheila Kenny | 9/10 | 3597 days | 1% |
| Agnes Bouloumie | 10/10 | 3598 days | 1% |
| David From Switzerland | 7/10 | 3731 days | 1% |
| Alan Field | 8/10 | 3763 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3794 days | 1% |
| Richard Thompson | 9/10 | 3794 days | 1% |
| Oliver S. | 7/10 | 4035 days | 1% |
| Roeland Driessen | 9/10 | 4067 days | 1% |
| Sarah Munnings | 8/10 | 4128 days | 0% |
| Mike Fricker | 9/10 | 4312 days | 0% |
| Brita Topp | 6/10 | 4342 days | 0% |
| Ruben Garcia Raiuiro | 10/10 | 4422 days | 1% |
| Florian Carli | 9/10 | 4432 days | 1% |
| Michael | 10/10 | 4432 days | 1% |
| Bertiethebus | 9/10 | 4707 days | 1% |
| Ton Martens | 7/10 | 4729 days | 1% |
| Michael Nolan | 10/10 | 4738 days | 1% |
| Jenny Short | 7/10 | 4766 days | 1% |
| 1246km | 8/10 | 4797 days | 1% |
| Alastair MacDonald | 9/10 | 4815 days | 1% |
| ORfam | 10/10 | 4828 days | 1% |
| Denise Albrecht | 8/10 | 4832 days | 1% |
| Doan | 8/10 | 4833 days | 1% |
| Claudia Mueller | 9/10 | 4833 days | 1% |
| Judy | 10/10 | 4837 days | 1% |
| Lisa Blake | 8/10 | 4844 days | 1% |
| Megan Child | 9/10 | 4845 days | 1% |
| Moni01 | 8/10 | 5072 days | 1% |
| Michael Touzer | 9/10 | 5098 days | 1% |
| Steven Hill | 9/10 | 5099 days | 1% |
| Michael Jefferies | 10/10 | 5106 days | 1% |
| Frans Roebroek | 9/10 | 5114 days | 1% |
| Nora | 9/10 | 5116 days | 1% |
| Slangen | 9/10 | 5125 days | 1% |
| Adam Critchley | 9/10 | 5129 days | 1% |
| Sandy & Michaela | 10/10 | 5145 days | 1% |
| J Knol | 7/10 | 5158 days | 1% |
| ZephyrTL | 10/10 | 5163 days | 1% |
| Robert Carswell | 9/10 | 5200 days | 1% |
| Rudlinger | 10/10 | 5211 days | 1% |
| Fran & Roger | 10/10 | 5211 days | 1% |
| Tacksharp | 10/10 | 5347 days | 1% |
| pkac | 10/10 | 5347 days | 1% |
| mandnken1 | 1/10 | 5438 days | 0% |
| Jennifer Holloway | 8/10 | 5443 days | 1% |
| Oliver Berg | 10/10 | 5452 days | 1% |
| Florian Miller | 10/10 | 5452 days | 1% |
| Guult Ryan | 9/10 | 5455 days | 1% |
| Jackie MacRostie | 6/10 | 5459 days | 1% |
| Michael Orme | 9/10 | 5459 days | 1% |
| Carolin | 9/10 | 5468 days | 1% |
| Melanie Gruber | 10/10 | 5470 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5481 days | 1% |
| David | 8/10 | 5487 days | 1% |
| Stefan Morris | 9/10 | 5488 days | 1% |
| Patrick Decoster | 10/10 | 5490 days | 1% |
| Daniel Lang | 8/10 | 5490 days | 1% |
| D Oostrum | 9/10 | 5492 days | 1% |
| Christina Fischer | 9/10 | 5492 days | 1% |
| Kay and Colin Yendole | 2/10 | 5493 days | 0% |
| Andrew Hammond | 8/10 | 5620 days | 1% |
| Rob | 9/10 | 5751 days | 1% |
| lindam | 10/10 | 5803 days | 1% |
| Family_Thomsen | 10/10 | 5816 days | 1% |
| Gunda G | 10/10 | 5842 days | 1% |
| Willi Heinen | 7/10 | 5842 days | 1% |
| Henrik Plichta | 9/10 | 5843 days | 1% |
| Johan | 10/10 | 5844 days | 1% |
| Daryl Taylor | 9/10 | 5855 days | 1% |
| Charlotte Therland | 10/10 | 5857 days | 1% |
| Greg Gerritz | 9/10 | 5861 days | 1% |
| Loes van Aru | 8/10 | 5875 days | 1% |
| Camenzind | 9/10 | 5882 days | 1% |
| robertst | 9/10 | 5918 days | 1% |
| Anne Ford | 9/10 | 5926 days | 1% |
| Stefan Lua | 10/10 | 5926 days | 1% |
| Peter Essink | 10/10 | 5926 days | 1% |
| Richard Kesteleyn | 8/10 | 5932 days | 1% |
| Lesley Nixon | 8/10 | 5934 days | 1% |
| Hennie Neeleman | 9/10 | 5936 days | 1% |
| Pieter Neeleman | 7/10 | 5936 days | 1% |
| eowyn2k | 9/10 | 5954 days | 1% |
| arthurw | 10/10 | 6041 days | 1% |
| Donna | 10/10 | 6079 days | 1% |
| EvertG | 9/10 | 6149 days | 1% |
| PeterK1 | 8/10 | 6152 days | 1% |
| suet | 9/10 | 6168 days | 1% |
| Katy1 | 9/10 | 6170 days | 1% |
| JudithNetherlands | 8/10 | 6184 days | 1% |
| WinstonH | 6/10 | 6187 days | 1% |
| PBouwmessten | 9/10 | 6188 days | 1% |
| Brigette Guikens | 10/10 | 6189 days | 1% |
| Yvanna | 8/10 | 6211 days | 1% |
| david | 8/10 | 6211 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.36% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 162 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 159 | -3.30% |
| 160 | -3.32% |
| 161 | -3.34% |
| 162 | -3.36% |
| 163 | -3.38% |
| 164 | -3.40% |
| 165 | -3.42% |
| … | … |
Balancing Adjustment
3.24% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.