Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
135 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.22% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.22% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.67%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sessie | 10/10 | 392 days | 100% |
| Diana | 4/10 | 727 days | 50% |
| Mike Fricker | 8/10 | 880 days | 60% |
| Mel. | 10/10 | 910 days | 58% |
| John | 1/10 | 910 days | 23% |
| Mark | 5/10 | 941 days | 41% |
| Fabienne | 7/10 | 941 days | 51% |
| Rya | 10/10 | 970 days | 51% |
| Ashleigh | 10/10 | 1215 days | 29% |
| James | 10/10 | 1246 days | 26% |
| Trui Waalwijk | 6/10 | 1307 days | 19% |
| Szilveszter | 10/10 | 1307 days | 22% |
| Laura | 10/10 | 1307 days | 22% |
| Amanda Keller | 6/10 | 1366 days | 16% |
| James | 10/10 | 1731 days | 6% |
| Laura E | 10/10 | 1762 days | 6% |
| Bec | 10/10 | 1915 days | 5% |
| Tamsin | 10/10 | 2006 days | 5% |
| P, H & H | 10/10 | 2065 days | 5% |
| Chantelle | 10/10 | 2431 days | 4% |
| Lisa Kempf | 10/10 | 2646 days | 4% |
| Ema | 10/10 | 2676 days | 4% |
| Scooper | 4/10 | 2707 days | 2% |
| Nik | 7/10 | 2737 days | 3% |
| Michael S | 9/10 | 2796 days | 3% |
| Emre | 10/10 | 2858 days | 3% |
| Mike Fricker | 9/10 | 2949 days | 3% |
| Mike Fricker | 9/10 | 2949 days | 3% |
| Zella Mahoney | 10/10 | 3041 days | 3% |
| Michael McMahon | 9/10 | 3102 days | 3% |
| Bradletn | 10/10 | 3102 days | 3% |
| John Wyatt | 9/10 | 3112 days | 3% |
| UK 50-something couple | 9/10 | 3161 days | 3% |
| Laureen Trainer | 10/10 | 3421 days | 2% |
| Jon Veitch | 9/10 | 3467 days | 2% |
| Wayne Britton | 10/10 | 3490 days | 2% |
| Jane Anderton | 10/10 | 3554 days | 2% |
| Neil Warnock | 9/10 | 3588 days | 2% |
| Tony Waters | 1/10 | 3679 days | 1% |
| Julia Day | 10/10 | 3765 days | 1% |
| Case West | 9/10 | 3776 days | 1% |
| Sheila Kenny | 9/10 | 3818 days | 1% |
| Agnes Bouloumie | 10/10 | 3819 days | 1% |
| David From Switzerland | 7/10 | 3952 days | 1% |
| Alan Field | 8/10 | 3984 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 4015 days | 1% |
| Richard Thompson | 9/10 | 4015 days | 1% |
| Oliver S. | 7/10 | 4256 days | 0% |
| Roeland Driessen | 9/10 | 4288 days | 0% |
| Sarah Munnings | 8/10 | 4349 days | 0% |
| Mike Fricker | 9/10 | 4533 days | 1% |
| Brita Topp | 6/10 | 4563 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 4643 days | 1% |
| Florian Carli | 9/10 | 4653 days | 1% |
| Michael | 10/10 | 4653 days | 1% |
| Bertiethebus | 9/10 | 4928 days | 1% |
| Ton Martens | 7/10 | 4950 days | 1% |
| Michael Nolan | 10/10 | 4959 days | 1% |
| Jenny Short | 7/10 | 4987 days | 1% |
| 1246km | 8/10 | 5018 days | 1% |
| Alastair MacDonald | 9/10 | 5036 days | 1% |
| ORfam | 10/10 | 5049 days | 1% |
| Denise Albrecht | 8/10 | 5053 days | 1% |
| Doan | 8/10 | 5054 days | 1% |
| Claudia Mueller | 9/10 | 5054 days | 1% |
| Judy | 10/10 | 5058 days | 1% |
| Lisa Blake | 8/10 | 5065 days | 1% |
| Megan Child | 9/10 | 5066 days | 1% |
| Moni01 | 8/10 | 5293 days | 1% |
| Michael Touzer | 9/10 | 5319 days | 1% |
| Steven Hill | 9/10 | 5320 days | 1% |
| Michael Jefferies | 10/10 | 5327 days | 1% |
| Frans Roebroek | 9/10 | 5335 days | 1% |
| Nora | 9/10 | 5337 days | 1% |
| Slangen | 9/10 | 5346 days | 1% |
| Adam Critchley | 9/10 | 5350 days | 1% |
| Sandy & Michaela | 10/10 | 5366 days | 1% |
| J Knol | 7/10 | 5379 days | 1% |
| ZephyrTL | 10/10 | 5384 days | 1% |
| Robert Carswell | 9/10 | 5421 days | 1% |
| Rudlinger | 10/10 | 5432 days | 1% |
| Fran & Roger | 10/10 | 5432 days | 1% |
| Tacksharp | 10/10 | 5568 days | 1% |
| pkac | 10/10 | 5568 days | 1% |
| mandnken1 | 1/10 | 5659 days | 0% |
| Jennifer Holloway | 8/10 | 5664 days | 1% |
| Oliver Berg | 10/10 | 5673 days | 1% |
| Florian Miller | 10/10 | 5673 days | 1% |
| Guult Ryan | 9/10 | 5676 days | 1% |
| Jackie MacRostie | 6/10 | 5680 days | 1% |
| Michael Orme | 9/10 | 5680 days | 1% |
| Carolin | 9/10 | 5689 days | 1% |
| Melanie Gruber | 10/10 | 5691 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5702 days | 1% |
| David | 8/10 | 5708 days | 1% |
| Stefan Morris | 9/10 | 5709 days | 1% |
| Patrick Decoster | 10/10 | 5711 days | 1% |
| Daniel Lang | 8/10 | 5711 days | 1% |
| D Oostrum | 9/10 | 5713 days | 1% |
| Christina Fischer | 9/10 | 5713 days | 1% |
| Kay and Colin Yendole | 2/10 | 5714 days | 0% |
| Andrew Hammond | 8/10 | 5841 days | 1% |
| Rob | 9/10 | 5972 days | 1% |
| lindam | 10/10 | 6024 days | 1% |
| Family_Thomsen | 10/10 | 6037 days | 1% |
| Gunda G | 10/10 | 6063 days | 1% |
| Willi Heinen | 7/10 | 6063 days | 1% |
| Henrik Plichta | 9/10 | 6064 days | 1% |
| Johan | 10/10 | 6065 days | 1% |
| Daryl Taylor | 9/10 | 6076 days | 1% |
| Charlotte Therland | 10/10 | 6078 days | 1% |
| Greg Gerritz | 9/10 | 6082 days | 1% |
| Loes van Aru | 8/10 | 6096 days | 1% |
| Camenzind | 9/10 | 6103 days | 1% |
| robertst | 9/10 | 6139 days | 1% |
| Anne Ford | 9/10 | 6147 days | 1% |
| Stefan Lua | 10/10 | 6147 days | 1% |
| Peter Essink | 10/10 | 6147 days | 1% |
| Richard Kesteleyn | 8/10 | 6153 days | 1% |
| Lesley Nixon | 8/10 | 6155 days | 1% |
| Hennie Neeleman | 9/10 | 6157 days | 1% |
| Pieter Neeleman | 7/10 | 6157 days | 1% |
| eowyn2k | 9/10 | 6175 days | 1% |
| arthurw | 10/10 | 6262 days | 1% |
| Donna | 10/10 | 6300 days | 1% |
| EvertG | 9/10 | 6370 days | 1% |
| PeterK1 | 8/10 | 6373 days | 1% |
| suet | 9/10 | 6389 days | 1% |
| Katy1 | 9/10 | 6391 days | 1% |
| JudithNetherlands | 8/10 | 6405 days | 1% |
| WinstonH | 6/10 | 6408 days | 1% |
| PBouwmessten | 9/10 | 6409 days | 1% |
| Brigette Guikens | 10/10 | 6410 days | 1% |
| Yvanna | 8/10 | 6432 days | 1% |
| david | 8/10 | 6432 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.21% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 69 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.16% |
| 198 | -3.17% |
| 199 | -3.19% |
| 200 | -3.21% |
| 201 | -3.22% |
| 202 | -3.24% |
| 203 | -3.26% |
| … | … |
Balancing Adjustment
3.15% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.