G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
135 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.22% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.22% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.47%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sessie | 10/10 | 292 days | 100% |
| Diana | 4/10 | 627 days | 53% |
| Mike Fricker | 8/10 | 780 days | 67% |
| Mel. | 10/10 | 810 days | 66% |
| John | 1/10 | 810 days | 27% |
| Mark | 5/10 | 841 days | 48% |
| Fabienne | 7/10 | 841 days | 58% |
| Rya | 10/10 | 870 days | 60% |
| Ashleigh | 10/10 | 1115 days | 35% |
| James | 10/10 | 1146 days | 33% |
| Trui Waalwijk | 6/10 | 1207 days | 24% |
| Szilveszter | 10/10 | 1207 days | 28% |
| Laura | 10/10 | 1207 days | 28% |
| Amanda Keller | 6/10 | 1266 days | 20% |
| James | 10/10 | 1631 days | 7% |
| Laura E | 10/10 | 1662 days | 7% |
| Bec | 10/10 | 1815 days | 5% |
| Tamsin | 10/10 | 1906 days | 5% |
| P, H & H | 10/10 | 1965 days | 5% |
| Chantelle | 10/10 | 2331 days | 4% |
| Lisa Kempf | 10/10 | 2546 days | 4% |
| Ema | 10/10 | 2576 days | 3% |
| Scooper | 4/10 | 2607 days | 2% |
| Nik | 7/10 | 2637 days | 3% |
| Michael S | 9/10 | 2696 days | 3% |
| Emre | 10/10 | 2758 days | 3% |
| Mike Fricker | 9/10 | 2849 days | 3% |
| Mike Fricker | 9/10 | 2849 days | 3% |
| Zella Mahoney | 10/10 | 2941 days | 3% |
| Michael McMahon | 9/10 | 3002 days | 3% |
| Bradletn | 10/10 | 3002 days | 3% |
| John Wyatt | 9/10 | 3012 days | 3% |
| UK 50-something couple | 9/10 | 3061 days | 2% |
| Laureen Trainer | 10/10 | 3321 days | 2% |
| Jon Veitch | 9/10 | 3367 days | 2% |
| Wayne Britton | 10/10 | 3390 days | 2% |
| Jane Anderton | 10/10 | 3454 days | 2% |
| Neil Warnock | 9/10 | 3488 days | 2% |
| Tony Waters | 1/10 | 3579 days | 0% |
| Julia Day | 10/10 | 3665 days | 1% |
| Case West | 9/10 | 3676 days | 1% |
| Sheila Kenny | 9/10 | 3718 days | 1% |
| Agnes Bouloumie | 10/10 | 3719 days | 1% |
| David From Switzerland | 7/10 | 3852 days | 1% |
| Alan Field | 8/10 | 3884 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3915 days | 1% |
| Richard Thompson | 9/10 | 3915 days | 1% |
| Oliver S. | 7/10 | 4156 days | 0% |
| Roeland Driessen | 9/10 | 4188 days | 0% |
| Sarah Munnings | 8/10 | 4249 days | 0% |
| Mike Fricker | 9/10 | 4433 days | 1% |
| Brita Topp | 6/10 | 4463 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 4543 days | 1% |
| Florian Carli | 9/10 | 4553 days | 1% |
| Michael | 10/10 | 4553 days | 1% |
| Bertiethebus | 9/10 | 4828 days | 1% |
| Ton Martens | 7/10 | 4850 days | 1% |
| Michael Nolan | 10/10 | 4859 days | 1% |
| Jenny Short | 7/10 | 4887 days | 1% |
| 1246km | 8/10 | 4918 days | 1% |
| Alastair MacDonald | 9/10 | 4936 days | 1% |
| ORfam | 10/10 | 4949 days | 1% |
| Denise Albrecht | 8/10 | 4953 days | 1% |
| Doan | 8/10 | 4954 days | 1% |
| Claudia Mueller | 9/10 | 4954 days | 1% |
| Judy | 10/10 | 4958 days | 1% |
| Lisa Blake | 8/10 | 4965 days | 1% |
| Megan Child | 9/10 | 4966 days | 1% |
| Moni01 | 8/10 | 5193 days | 1% |
| Michael Touzer | 9/10 | 5219 days | 1% |
| Steven Hill | 9/10 | 5220 days | 1% |
| Michael Jefferies | 10/10 | 5227 days | 1% |
| Frans Roebroek | 9/10 | 5235 days | 1% |
| Nora | 9/10 | 5237 days | 1% |
| Slangen | 9/10 | 5246 days | 1% |
| Adam Critchley | 9/10 | 5250 days | 1% |
| Sandy & Michaela | 10/10 | 5266 days | 1% |
| J Knol | 7/10 | 5279 days | 1% |
| ZephyrTL | 10/10 | 5284 days | 1% |
| Robert Carswell | 9/10 | 5321 days | 1% |
| Rudlinger | 10/10 | 5332 days | 1% |
| Fran & Roger | 10/10 | 5332 days | 1% |
| Tacksharp | 10/10 | 5468 days | 1% |
| pkac | 10/10 | 5468 days | 1% |
| mandnken1 | 1/10 | 5559 days | 0% |
| Jennifer Holloway | 8/10 | 5564 days | 1% |
| Oliver Berg | 10/10 | 5573 days | 1% |
| Florian Miller | 10/10 | 5573 days | 1% |
| Guult Ryan | 9/10 | 5576 days | 1% |
| Jackie MacRostie | 6/10 | 5580 days | 1% |
| Michael Orme | 9/10 | 5580 days | 1% |
| Carolin | 9/10 | 5589 days | 1% |
| Melanie Gruber | 10/10 | 5591 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5602 days | 1% |
| David | 8/10 | 5608 days | 1% |
| Stefan Morris | 9/10 | 5609 days | 1% |
| Patrick Decoster | 10/10 | 5611 days | 1% |
| Daniel Lang | 8/10 | 5611 days | 1% |
| D Oostrum | 9/10 | 5613 days | 1% |
| Christina Fischer | 9/10 | 5613 days | 1% |
| Kay and Colin Yendole | 2/10 | 5614 days | 0% |
| Andrew Hammond | 8/10 | 5741 days | 1% |
| Rob | 9/10 | 5872 days | 1% |
| lindam | 10/10 | 5924 days | 1% |
| Family_Thomsen | 10/10 | 5937 days | 1% |
| Gunda G | 10/10 | 5963 days | 1% |
| Willi Heinen | 7/10 | 5963 days | 1% |
| Henrik Plichta | 9/10 | 5964 days | 1% |
| Johan | 10/10 | 5965 days | 1% |
| Daryl Taylor | 9/10 | 5976 days | 1% |
| Charlotte Therland | 10/10 | 5978 days | 1% |
| Greg Gerritz | 9/10 | 5982 days | 1% |
| Loes van Aru | 8/10 | 5996 days | 1% |
| Camenzind | 9/10 | 6003 days | 1% |
| robertst | 9/10 | 6039 days | 1% |
| Anne Ford | 9/10 | 6047 days | 1% |
| Stefan Lua | 10/10 | 6047 days | 1% |
| Peter Essink | 10/10 | 6047 days | 1% |
| Richard Kesteleyn | 8/10 | 6053 days | 1% |
| Lesley Nixon | 8/10 | 6055 days | 1% |
| Hennie Neeleman | 9/10 | 6057 days | 1% |
| Pieter Neeleman | 7/10 | 6057 days | 1% |
| eowyn2k | 9/10 | 6075 days | 1% |
| arthurw | 10/10 | 6162 days | 1% |
| Donna | 10/10 | 6200 days | 1% |
| EvertG | 9/10 | 6270 days | 1% |
| PeterK1 | 8/10 | 6273 days | 1% |
| suet | 9/10 | 6289 days | 1% |
| Katy1 | 9/10 | 6291 days | 1% |
| JudithNetherlands | 8/10 | 6305 days | 1% |
| WinstonH | 6/10 | 6308 days | 1% |
| PBouwmessten | 9/10 | 6309 days | 1% |
| Brigette Guikens | 10/10 | 6310 days | 1% |
| Yvanna | 8/10 | 6332 days | 1% |
| david | 8/10 | 6332 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 118 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.12% |
| 198 | -2.13% |
| 199 | -2.14% |
| 200 | -2.15% |
| 201 | -2.16% |
| 202 | -2.17% |
| 203 | -2.18% |
| … | … |
Balancing Adjustment
2.91% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.