Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
135 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.22% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.22% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.81%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sessie | 10/10 | 434 days | 100% |
| Diana | 4/10 | 769 days | 48% |
| Mike Fricker | 8/10 | 922 days | 57% |
| Mel. | 10/10 | 952 days | 54% |
| John | 1/10 | 952 days | 22% |
| Mark | 5/10 | 983 days | 39% |
| Fabienne | 7/10 | 983 days | 47% |
| Rya | 10/10 | 1012 days | 48% |
| Ashleigh | 10/10 | 1257 days | 26% |
| James | 10/10 | 1288 days | 24% |
| Trui Waalwijk | 6/10 | 1349 days | 17% |
| Szilveszter | 10/10 | 1349 days | 20% |
| Laura | 10/10 | 1349 days | 20% |
| Amanda Keller | 6/10 | 1408 days | 14% |
| James | 10/10 | 1773 days | 6% |
| Laura E | 10/10 | 1804 days | 6% |
| Bec | 10/10 | 1957 days | 5% |
| Tamsin | 10/10 | 2048 days | 5% |
| P, H & H | 10/10 | 2107 days | 5% |
| Chantelle | 10/10 | 2473 days | 4% |
| Lisa Kempf | 10/10 | 2688 days | 4% |
| Ema | 10/10 | 2718 days | 4% |
| Scooper | 4/10 | 2749 days | 2% |
| Nik | 7/10 | 2779 days | 3% |
| Michael S | 9/10 | 2838 days | 3% |
| Emre | 10/10 | 2900 days | 3% |
| Mike Fricker | 9/10 | 2991 days | 3% |
| Mike Fricker | 9/10 | 2991 days | 3% |
| Zella Mahoney | 10/10 | 3083 days | 3% |
| Michael McMahon | 9/10 | 3144 days | 3% |
| Bradletn | 10/10 | 3144 days | 3% |
| John Wyatt | 9/10 | 3154 days | 3% |
| UK 50-something couple | 9/10 | 3203 days | 2% |
| Laureen Trainer | 10/10 | 3463 days | 2% |
| Jon Veitch | 9/10 | 3508 days | 2% |
| Wayne Britton | 10/10 | 3532 days | 2% |
| Jane Anderton | 10/10 | 3596 days | 2% |
| Neil Warnock | 9/10 | 3629 days | 2% |
| Tony Waters | 1/10 | 3720 days | 0% |
| Julia Day | 10/10 | 3807 days | 1% |
| Case West | 9/10 | 3818 days | 1% |
| Sheila Kenny | 9/10 | 3860 days | 1% |
| Agnes Bouloumie | 10/10 | 3861 days | 1% |
| David From Switzerland | 7/10 | 3994 days | 1% |
| Alan Field | 8/10 | 4026 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 4056 days | 1% |
| Richard Thompson | 9/10 | 4057 days | 1% |
| Oliver S. | 7/10 | 4298 days | 0% |
| Roeland Driessen | 9/10 | 4329 days | 0% |
| Sarah Munnings | 8/10 | 4390 days | 1% |
| Mike Fricker | 9/10 | 4575 days | 1% |
| Brita Topp | 6/10 | 4605 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 4685 days | 1% |
| Florian Carli | 9/10 | 4695 days | 1% |
| Michael | 10/10 | 4695 days | 1% |
| Bertiethebus | 9/10 | 4970 days | 1% |
| Ton Martens | 7/10 | 4992 days | 1% |
| Michael Nolan | 10/10 | 5001 days | 1% |
| Jenny Short | 7/10 | 5029 days | 1% |
| 1246km | 8/10 | 5060 days | 1% |
| Alastair MacDonald | 9/10 | 5078 days | 1% |
| ORfam | 10/10 | 5091 days | 1% |
| Denise Albrecht | 8/10 | 5095 days | 1% |
| Doan | 8/10 | 5096 days | 1% |
| Claudia Mueller | 9/10 | 5096 days | 1% |
| Judy | 10/10 | 5100 days | 1% |
| Lisa Blake | 8/10 | 5107 days | 1% |
| Megan Child | 9/10 | 5108 days | 1% |
| Moni01 | 8/10 | 5335 days | 1% |
| Michael Touzer | 9/10 | 5361 days | 1% |
| Steven Hill | 9/10 | 5362 days | 1% |
| Michael Jefferies | 10/10 | 5369 days | 1% |
| Frans Roebroek | 9/10 | 5377 days | 1% |
| Nora | 9/10 | 5379 days | 1% |
| Slangen | 9/10 | 5388 days | 1% |
| Adam Critchley | 9/10 | 5392 days | 1% |
| Sandy & Michaela | 10/10 | 5408 days | 1% |
| J Knol | 7/10 | 5421 days | 1% |
| ZephyrTL | 10/10 | 5426 days | 1% |
| Robert Carswell | 9/10 | 5463 days | 1% |
| Rudlinger | 10/10 | 5474 days | 1% |
| Fran & Roger | 10/10 | 5474 days | 1% |
| Tacksharp | 10/10 | 5610 days | 1% |
| pkac | 10/10 | 5610 days | 1% |
| mandnken1 | 1/10 | 5701 days | 0% |
| Jennifer Holloway | 8/10 | 5706 days | 1% |
| Oliver Berg | 10/10 | 5715 days | 1% |
| Florian Miller | 10/10 | 5715 days | 1% |
| Guult Ryan | 9/10 | 5718 days | 1% |
| Jackie MacRostie | 6/10 | 5722 days | 1% |
| Michael Orme | 9/10 | 5722 days | 1% |
| Carolin | 9/10 | 5731 days | 1% |
| Melanie Gruber | 10/10 | 5733 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5744 days | 1% |
| David | 8/10 | 5750 days | 1% |
| Stefan Morris | 9/10 | 5751 days | 1% |
| Patrick Decoster | 10/10 | 5753 days | 1% |
| Daniel Lang | 8/10 | 5753 days | 1% |
| D Oostrum | 9/10 | 5755 days | 1% |
| Christina Fischer | 9/10 | 5755 days | 1% |
| Kay and Colin Yendole | 2/10 | 5756 days | 0% |
| Andrew Hammond | 8/10 | 5883 days | 1% |
| Rob | 9/10 | 6014 days | 1% |
| lindam | 10/10 | 6066 days | 1% |
| Family_Thomsen | 10/10 | 6079 days | 1% |
| Gunda G | 10/10 | 6105 days | 1% |
| Willi Heinen | 7/10 | 6105 days | 1% |
| Henrik Plichta | 9/10 | 6106 days | 1% |
| Johan | 10/10 | 6107 days | 1% |
| Daryl Taylor | 9/10 | 6118 days | 1% |
| Charlotte Therland | 10/10 | 6120 days | 1% |
| Greg Gerritz | 9/10 | 6124 days | 1% |
| Loes van Aru | 8/10 | 6138 days | 1% |
| Camenzind | 9/10 | 6145 days | 1% |
| robertst | 9/10 | 6181 days | 1% |
| Anne Ford | 9/10 | 6189 days | 1% |
| Stefan Lua | 10/10 | 6189 days | 1% |
| Peter Essink | 10/10 | 6189 days | 1% |
| Richard Kesteleyn | 8/10 | 6195 days | 1% |
| Lesley Nixon | 8/10 | 6197 days | 1% |
| Hennie Neeleman | 9/10 | 6199 days | 1% |
| Pieter Neeleman | 7/10 | 6199 days | 1% |
| eowyn2k | 9/10 | 6217 days | 1% |
| arthurw | 10/10 | 6304 days | 1% |
| Donna | 10/10 | 6342 days | 1% |
| EvertG | 9/10 | 6412 days | 1% |
| PeterK1 | 8/10 | 6415 days | 1% |
| suet | 9/10 | 6431 days | 1% |
| Katy1 | 9/10 | 6433 days | 1% |
| JudithNetherlands | 8/10 | 6447 days | 1% |
| WinstonH | 6/10 | 6450 days | 1% |
| PBouwmessten | 9/10 | 6451 days | 1% |
| Brigette Guikens | 10/10 | 6452 days | 1% |
| Yvanna | 8/10 | 6474 days | 1% |
| david | 8/10 | 6474 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.95% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 47 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.89% |
| 198 | -3.91% |
| 199 | -3.93% |
| 200 | -3.95% |
| 201 | -3.97% |
| 202 | -3.99% |
| 203 | -4.01% |
| … | … |
Balancing Adjustment
3.33% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.