G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
135 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.22% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.22% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.53%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sessie | 10/10 | 333 days | 100% |
| Diana | 4/10 | 668 days | 52% |
| Mike Fricker | 8/10 | 821 days | 64% |
| Mel. | 10/10 | 851 days | 63% |
| John | 1/10 | 851 days | 25% |
| Mark | 5/10 | 882 days | 45% |
| Fabienne | 7/10 | 882 days | 55% |
| Rya | 10/10 | 911 days | 56% |
| Ashleigh | 10/10 | 1156 days | 32% |
| James | 10/10 | 1187 days | 30% |
| Trui Waalwijk | 6/10 | 1248 days | 22% |
| Szilveszter | 10/10 | 1248 days | 25% |
| Laura | 10/10 | 1248 days | 25% |
| Amanda Keller | 6/10 | 1307 days | 19% |
| James | 10/10 | 1672 days | 7% |
| Laura E | 10/10 | 1703 days | 6% |
| Bec | 10/10 | 1856 days | 5% |
| Tamsin | 10/10 | 1947 days | 5% |
| P, H & H | 10/10 | 2006 days | 5% |
| Chantelle | 10/10 | 2372 days | 4% |
| Lisa Kempf | 10/10 | 2587 days | 4% |
| Ema | 10/10 | 2617 days | 4% |
| Scooper | 4/10 | 2648 days | 2% |
| Nik | 7/10 | 2678 days | 3% |
| Michael S | 9/10 | 2737 days | 3% |
| Emre | 10/10 | 2799 days | 3% |
| Mike Fricker | 9/10 | 2890 days | 3% |
| Mike Fricker | 9/10 | 2890 days | 3% |
| Zella Mahoney | 10/10 | 2982 days | 3% |
| Michael McMahon | 9/10 | 3043 days | 3% |
| Bradletn | 10/10 | 3043 days | 3% |
| John Wyatt | 9/10 | 3053 days | 3% |
| UK 50-something couple | 9/10 | 3102 days | 2% |
| Laureen Trainer | 10/10 | 3362 days | 2% |
| Jon Veitch | 9/10 | 3407 days | 2% |
| Wayne Britton | 10/10 | 3431 days | 2% |
| Jane Anderton | 10/10 | 3495 days | 2% |
| Neil Warnock | 9/10 | 3528 days | 2% |
| Tony Waters | 1/10 | 3619 days | 0% |
| Julia Day | 10/10 | 3706 days | 1% |
| Case West | 9/10 | 3717 days | 1% |
| Sheila Kenny | 9/10 | 3759 days | 1% |
| Agnes Bouloumie | 10/10 | 3760 days | 1% |
| David From Switzerland | 7/10 | 3893 days | 1% |
| Alan Field | 8/10 | 3925 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3955 days | 1% |
| Richard Thompson | 9/10 | 3956 days | 1% |
| Oliver S. | 7/10 | 4197 days | 0% |
| Roeland Driessen | 9/10 | 4228 days | 0% |
| Sarah Munnings | 8/10 | 4289 days | 0% |
| Mike Fricker | 9/10 | 4474 days | 1% |
| Brita Topp | 6/10 | 4504 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 4584 days | 1% |
| Florian Carli | 9/10 | 4594 days | 1% |
| Michael | 10/10 | 4594 days | 1% |
| Bertiethebus | 9/10 | 4869 days | 1% |
| Ton Martens | 7/10 | 4891 days | 1% |
| Michael Nolan | 10/10 | 4900 days | 1% |
| Jenny Short | 7/10 | 4928 days | 1% |
| 1246km | 8/10 | 4959 days | 1% |
| Alastair MacDonald | 9/10 | 4977 days | 1% |
| ORfam | 10/10 | 4990 days | 1% |
| Denise Albrecht | 8/10 | 4994 days | 1% |
| Doan | 8/10 | 4995 days | 1% |
| Claudia Mueller | 9/10 | 4995 days | 1% |
| Judy | 10/10 | 4999 days | 1% |
| Lisa Blake | 8/10 | 5006 days | 1% |
| Megan Child | 9/10 | 5007 days | 1% |
| Moni01 | 8/10 | 5234 days | 1% |
| Michael Touzer | 9/10 | 5260 days | 1% |
| Steven Hill | 9/10 | 5261 days | 1% |
| Michael Jefferies | 10/10 | 5268 days | 1% |
| Frans Roebroek | 9/10 | 5276 days | 1% |
| Nora | 9/10 | 5278 days | 1% |
| Slangen | 9/10 | 5287 days | 1% |
| Adam Critchley | 9/10 | 5291 days | 1% |
| Sandy & Michaela | 10/10 | 5307 days | 1% |
| J Knol | 7/10 | 5320 days | 1% |
| ZephyrTL | 10/10 | 5325 days | 1% |
| Robert Carswell | 9/10 | 5362 days | 1% |
| Rudlinger | 10/10 | 5373 days | 1% |
| Fran & Roger | 10/10 | 5373 days | 1% |
| Tacksharp | 10/10 | 5509 days | 1% |
| pkac | 10/10 | 5509 days | 1% |
| mandnken1 | 1/10 | 5600 days | 0% |
| Jennifer Holloway | 8/10 | 5605 days | 1% |
| Oliver Berg | 10/10 | 5614 days | 1% |
| Florian Miller | 10/10 | 5614 days | 1% |
| Guult Ryan | 9/10 | 5617 days | 1% |
| Jackie MacRostie | 6/10 | 5621 days | 1% |
| Michael Orme | 9/10 | 5621 days | 1% |
| Carolin | 9/10 | 5630 days | 1% |
| Melanie Gruber | 10/10 | 5632 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5643 days | 1% |
| David | 8/10 | 5649 days | 1% |
| Stefan Morris | 9/10 | 5650 days | 1% |
| Patrick Decoster | 10/10 | 5652 days | 1% |
| Daniel Lang | 8/10 | 5652 days | 1% |
| D Oostrum | 9/10 | 5654 days | 1% |
| Christina Fischer | 9/10 | 5654 days | 1% |
| Kay and Colin Yendole | 2/10 | 5655 days | 0% |
| Andrew Hammond | 8/10 | 5782 days | 1% |
| Rob | 9/10 | 5913 days | 1% |
| lindam | 10/10 | 5965 days | 1% |
| Family_Thomsen | 10/10 | 5978 days | 1% |
| Gunda G | 10/10 | 6004 days | 1% |
| Willi Heinen | 7/10 | 6004 days | 1% |
| Henrik Plichta | 9/10 | 6005 days | 1% |
| Johan | 10/10 | 6006 days | 1% |
| Daryl Taylor | 9/10 | 6017 days | 1% |
| Charlotte Therland | 10/10 | 6019 days | 1% |
| Greg Gerritz | 9/10 | 6023 days | 1% |
| Loes van Aru | 8/10 | 6037 days | 1% |
| Camenzind | 9/10 | 6044 days | 1% |
| robertst | 9/10 | 6080 days | 1% |
| Anne Ford | 9/10 | 6088 days | 1% |
| Stefan Lua | 10/10 | 6088 days | 1% |
| Peter Essink | 10/10 | 6088 days | 1% |
| Richard Kesteleyn | 8/10 | 6094 days | 1% |
| Lesley Nixon | 8/10 | 6096 days | 1% |
| Hennie Neeleman | 9/10 | 6098 days | 1% |
| Pieter Neeleman | 7/10 | 6098 days | 1% |
| eowyn2k | 9/10 | 6116 days | 1% |
| arthurw | 10/10 | 6203 days | 1% |
| Donna | 10/10 | 6241 days | 1% |
| EvertG | 9/10 | 6311 days | 1% |
| PeterK1 | 8/10 | 6314 days | 1% |
| suet | 9/10 | 6330 days | 1% |
| Katy1 | 9/10 | 6332 days | 1% |
| JudithNetherlands | 8/10 | 6346 days | 1% |
| WinstonH | 6/10 | 6349 days | 1% |
| PBouwmessten | 9/10 | 6350 days | 1% |
| Brigette Guikens | 10/10 | 6351 days | 1% |
| Yvanna | 8/10 | 6373 days | 1% |
| david | 8/10 | 6373 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.09% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 123 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.06% |
| 198 | -2.07% |
| 199 | -2.08% |
| 200 | -2.09% |
| 201 | -2.10% |
| 202 | -2.12% |
| 203 | -2.13% |
| … | … |
Balancing Adjustment
2.88% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.