Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
135 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.22% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.22% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.49%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sessie | 10/10 | 191 days | 100% |
| Diana | 4/10 | 526 days | 56% |
| Mike Fricker | 8/10 | 679 days | 74% |
| Mel. | 10/10 | 709 days | 73% |
| John | 1/10 | 709 days | 30% |
| Mark | 5/10 | 740 days | 54% |
| Fabienne | 7/10 | 740 days | 65% |
| Rya | 10/10 | 769 days | 68% |
| Ashleigh | 10/10 | 1014 days | 43% |
| James | 10/10 | 1045 days | 41% |
| Trui Waalwijk | 6/10 | 1106 days | 30% |
| Szilveszter | 10/10 | 1106 days | 35% |
| Laura | 10/10 | 1106 days | 35% |
| Amanda Keller | 6/10 | 1165 days | 26% |
| James | 10/10 | 1530 days | 10% |
| Laura E | 10/10 | 1561 days | 9% |
| Bec | 10/10 | 1714 days | 6% |
| Tamsin | 10/10 | 1805 days | 5% |
| P, H & H | 10/10 | 1864 days | 5% |
| Chantelle | 10/10 | 2230 days | 4% |
| Lisa Kempf | 10/10 | 2445 days | 4% |
| Ema | 10/10 | 2475 days | 4% |
| Scooper | 4/10 | 2506 days | 2% |
| Nik | 7/10 | 2536 days | 3% |
| Michael S | 9/10 | 2595 days | 4% |
| Emre | 10/10 | 2657 days | 3% |
| Mike Fricker | 9/10 | 2748 days | 3% |
| Mike Fricker | 9/10 | 2748 days | 3% |
| Zella Mahoney | 10/10 | 2840 days | 3% |
| Michael McMahon | 9/10 | 2901 days | 3% |
| Bradletn | 10/10 | 2901 days | 3% |
| John Wyatt | 9/10 | 2911 days | 3% |
| UK 50-something couple | 9/10 | 2960 days | 3% |
| Laureen Trainer | 10/10 | 3220 days | 2% |
| Jon Veitch | 9/10 | 3266 days | 2% |
| Wayne Britton | 10/10 | 3289 days | 2% |
| Jane Anderton | 10/10 | 3353 days | 2% |
| Neil Warnock | 9/10 | 3387 days | 2% |
| Tony Waters | 1/10 | 3478 days | 1% |
| Julia Day | 10/10 | 3564 days | 2% |
| Case West | 9/10 | 3575 days | 2% |
| Sheila Kenny | 9/10 | 3617 days | 1% |
| Agnes Bouloumie | 10/10 | 3618 days | 1% |
| David From Switzerland | 7/10 | 3751 days | 1% |
| Alan Field | 8/10 | 3783 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3814 days | 1% |
| Richard Thompson | 9/10 | 3814 days | 1% |
| Oliver S. | 7/10 | 4055 days | 1% |
| Roeland Driessen | 9/10 | 4087 days | 1% |
| Sarah Munnings | 8/10 | 4148 days | 0% |
| Mike Fricker | 9/10 | 4332 days | 0% |
| Brita Topp | 6/10 | 4362 days | 0% |
| Ruben Garcia Raiuiro | 10/10 | 4442 days | 1% |
| Florian Carli | 9/10 | 4452 days | 1% |
| Michael | 10/10 | 4452 days | 1% |
| Bertiethebus | 9/10 | 4727 days | 1% |
| Ton Martens | 7/10 | 4749 days | 1% |
| Michael Nolan | 10/10 | 4758 days | 1% |
| Jenny Short | 7/10 | 4786 days | 1% |
| 1246km | 8/10 | 4817 days | 1% |
| Alastair MacDonald | 9/10 | 4835 days | 1% |
| ORfam | 10/10 | 4848 days | 1% |
| Denise Albrecht | 8/10 | 4852 days | 1% |
| Doan | 8/10 | 4853 days | 1% |
| Claudia Mueller | 9/10 | 4853 days | 1% |
| Judy | 10/10 | 4857 days | 1% |
| Lisa Blake | 8/10 | 4864 days | 1% |
| Megan Child | 9/10 | 4865 days | 1% |
| Moni01 | 8/10 | 5092 days | 1% |
| Michael Touzer | 9/10 | 5118 days | 1% |
| Steven Hill | 9/10 | 5119 days | 1% |
| Michael Jefferies | 10/10 | 5126 days | 1% |
| Frans Roebroek | 9/10 | 5134 days | 1% |
| Nora | 9/10 | 5136 days | 1% |
| Slangen | 9/10 | 5145 days | 1% |
| Adam Critchley | 9/10 | 5149 days | 1% |
| Sandy & Michaela | 10/10 | 5165 days | 1% |
| J Knol | 7/10 | 5178 days | 1% |
| ZephyrTL | 10/10 | 5183 days | 1% |
| Robert Carswell | 9/10 | 5220 days | 1% |
| Rudlinger | 10/10 | 5231 days | 1% |
| Fran & Roger | 10/10 | 5231 days | 1% |
| Tacksharp | 10/10 | 5367 days | 1% |
| pkac | 10/10 | 5367 days | 1% |
| mandnken1 | 1/10 | 5458 days | 0% |
| Jennifer Holloway | 8/10 | 5463 days | 1% |
| Oliver Berg | 10/10 | 5472 days | 1% |
| Florian Miller | 10/10 | 5472 days | 1% |
| Guult Ryan | 9/10 | 5475 days | 1% |
| Jackie MacRostie | 6/10 | 5479 days | 1% |
| Michael Orme | 9/10 | 5479 days | 1% |
| Carolin | 9/10 | 5488 days | 1% |
| Melanie Gruber | 10/10 | 5490 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5501 days | 1% |
| David | 8/10 | 5507 days | 1% |
| Stefan Morris | 9/10 | 5508 days | 1% |
| Patrick Decoster | 10/10 | 5510 days | 1% |
| Daniel Lang | 8/10 | 5510 days | 1% |
| D Oostrum | 9/10 | 5512 days | 1% |
| Christina Fischer | 9/10 | 5512 days | 1% |
| Kay and Colin Yendole | 2/10 | 5513 days | 0% |
| Andrew Hammond | 8/10 | 5640 days | 1% |
| Rob | 9/10 | 5771 days | 1% |
| lindam | 10/10 | 5823 days | 1% |
| Family_Thomsen | 10/10 | 5836 days | 1% |
| Gunda G | 10/10 | 5862 days | 1% |
| Willi Heinen | 7/10 | 5862 days | 1% |
| Henrik Plichta | 9/10 | 5863 days | 1% |
| Johan | 10/10 | 5864 days | 1% |
| Daryl Taylor | 9/10 | 5875 days | 1% |
| Charlotte Therland | 10/10 | 5877 days | 1% |
| Greg Gerritz | 9/10 | 5881 days | 1% |
| Loes van Aru | 8/10 | 5895 days | 1% |
| Camenzind | 9/10 | 5902 days | 1% |
| robertst | 9/10 | 5938 days | 1% |
| Anne Ford | 9/10 | 5946 days | 1% |
| Stefan Lua | 10/10 | 5946 days | 1% |
| Peter Essink | 10/10 | 5946 days | 1% |
| Richard Kesteleyn | 8/10 | 5952 days | 1% |
| Lesley Nixon | 8/10 | 5954 days | 1% |
| Hennie Neeleman | 9/10 | 5956 days | 1% |
| Pieter Neeleman | 7/10 | 5956 days | 1% |
| eowyn2k | 9/10 | 5974 days | 1% |
| arthurw | 10/10 | 6061 days | 1% |
| Donna | 10/10 | 6099 days | 1% |
| EvertG | 9/10 | 6169 days | 1% |
| PeterK1 | 8/10 | 6172 days | 1% |
| suet | 9/10 | 6188 days | 1% |
| Katy1 | 9/10 | 6190 days | 1% |
| JudithNetherlands | 8/10 | 6204 days | 1% |
| WinstonH | 6/10 | 6207 days | 1% |
| PBouwmessten | 9/10 | 6208 days | 1% |
| Brigette Guikens | 10/10 | 6209 days | 1% |
| Yvanna | 8/10 | 6231 days | 1% |
| david | 8/10 | 6231 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.67% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 182 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 179 | -3.61% |
| 180 | -3.63% |
| 181 | -3.65% |
| 182 | -3.67% |
| 183 | -3.69% |
| 184 | -3.71% |
| 185 | -3.73% |
| … | … |
Balancing Adjustment
3.34% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.