G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
135 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.22% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.22% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.74%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sessie | 10/10 | 413 days | 100% |
| Diana | 4/10 | 748 days | 49% |
| Mike Fricker | 8/10 | 901 days | 58% |
| Mel. | 10/10 | 931 days | 56% |
| John | 1/10 | 931 days | 23% |
| Mark | 5/10 | 962 days | 40% |
| Fabienne | 7/10 | 962 days | 49% |
| Rya | 10/10 | 991 days | 49% |
| Ashleigh | 10/10 | 1236 days | 27% |
| James | 10/10 | 1267 days | 25% |
| Trui Waalwijk | 6/10 | 1328 days | 18% |
| Szilveszter | 10/10 | 1328 days | 21% |
| Laura | 10/10 | 1328 days | 21% |
| Amanda Keller | 6/10 | 1387 days | 15% |
| James | 10/10 | 1752 days | 6% |
| Laura E | 10/10 | 1783 days | 6% |
| Bec | 10/10 | 1936 days | 5% |
| Tamsin | 10/10 | 2027 days | 5% |
| P, H & H | 10/10 | 2086 days | 5% |
| Chantelle | 10/10 | 2452 days | 4% |
| Lisa Kempf | 10/10 | 2667 days | 4% |
| Ema | 10/10 | 2697 days | 4% |
| Scooper | 4/10 | 2728 days | 2% |
| Nik | 7/10 | 2758 days | 3% |
| Michael S | 9/10 | 2817 days | 3% |
| Emre | 10/10 | 2879 days | 3% |
| Mike Fricker | 9/10 | 2970 days | 3% |
| Mike Fricker | 9/10 | 2970 days | 3% |
| Zella Mahoney | 10/10 | 3062 days | 3% |
| Michael McMahon | 9/10 | 3123 days | 3% |
| Bradletn | 10/10 | 3123 days | 3% |
| John Wyatt | 9/10 | 3133 days | 3% |
| UK 50-something couple | 9/10 | 3182 days | 3% |
| Laureen Trainer | 10/10 | 3442 days | 2% |
| Jon Veitch | 9/10 | 3487 days | 2% |
| Wayne Britton | 10/10 | 3511 days | 2% |
| Jane Anderton | 10/10 | 3575 days | 2% |
| Neil Warnock | 9/10 | 3608 days | 2% |
| Tony Waters | 1/10 | 3699 days | 1% |
| Julia Day | 10/10 | 3786 days | 1% |
| Case West | 9/10 | 3797 days | 1% |
| Sheila Kenny | 9/10 | 3839 days | 1% |
| Agnes Bouloumie | 10/10 | 3840 days | 1% |
| David From Switzerland | 7/10 | 3973 days | 1% |
| Alan Field | 8/10 | 4005 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 4035 days | 1% |
| Richard Thompson | 9/10 | 4036 days | 1% |
| Oliver S. | 7/10 | 4277 days | 0% |
| Roeland Driessen | 9/10 | 4308 days | 0% |
| Sarah Munnings | 8/10 | 4369 days | 0% |
| Mike Fricker | 9/10 | 4554 days | 1% |
| Brita Topp | 6/10 | 4584 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 4664 days | 1% |
| Florian Carli | 9/10 | 4674 days | 1% |
| Michael | 10/10 | 4674 days | 1% |
| Bertiethebus | 9/10 | 4949 days | 1% |
| Ton Martens | 7/10 | 4971 days | 1% |
| Michael Nolan | 10/10 | 4980 days | 1% |
| Jenny Short | 7/10 | 5008 days | 1% |
| 1246km | 8/10 | 5039 days | 1% |
| Alastair MacDonald | 9/10 | 5057 days | 1% |
| ORfam | 10/10 | 5070 days | 1% |
| Denise Albrecht | 8/10 | 5074 days | 1% |
| Doan | 8/10 | 5075 days | 1% |
| Claudia Mueller | 9/10 | 5075 days | 1% |
| Judy | 10/10 | 5079 days | 1% |
| Lisa Blake | 8/10 | 5086 days | 1% |
| Megan Child | 9/10 | 5087 days | 1% |
| Moni01 | 8/10 | 5314 days | 1% |
| Michael Touzer | 9/10 | 5340 days | 1% |
| Steven Hill | 9/10 | 5341 days | 1% |
| Michael Jefferies | 10/10 | 5348 days | 1% |
| Frans Roebroek | 9/10 | 5356 days | 1% |
| Nora | 9/10 | 5358 days | 1% |
| Slangen | 9/10 | 5367 days | 1% |
| Adam Critchley | 9/10 | 5371 days | 1% |
| Sandy & Michaela | 10/10 | 5387 days | 1% |
| J Knol | 7/10 | 5400 days | 1% |
| ZephyrTL | 10/10 | 5405 days | 1% |
| Robert Carswell | 9/10 | 5442 days | 1% |
| Rudlinger | 10/10 | 5453 days | 1% |
| Fran & Roger | 10/10 | 5453 days | 1% |
| Tacksharp | 10/10 | 5589 days | 1% |
| pkac | 10/10 | 5589 days | 1% |
| mandnken1 | 1/10 | 5680 days | 0% |
| Jennifer Holloway | 8/10 | 5685 days | 1% |
| Oliver Berg | 10/10 | 5694 days | 1% |
| Florian Miller | 10/10 | 5694 days | 1% |
| Guult Ryan | 9/10 | 5697 days | 1% |
| Jackie MacRostie | 6/10 | 5701 days | 1% |
| Michael Orme | 9/10 | 5701 days | 1% |
| Carolin | 9/10 | 5710 days | 1% |
| Melanie Gruber | 10/10 | 5712 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5723 days | 1% |
| David | 8/10 | 5729 days | 1% |
| Stefan Morris | 9/10 | 5730 days | 1% |
| Patrick Decoster | 10/10 | 5732 days | 1% |
| Daniel Lang | 8/10 | 5732 days | 1% |
| D Oostrum | 9/10 | 5734 days | 1% |
| Christina Fischer | 9/10 | 5734 days | 1% |
| Kay and Colin Yendole | 2/10 | 5735 days | 0% |
| Andrew Hammond | 8/10 | 5862 days | 1% |
| Rob | 9/10 | 5993 days | 1% |
| lindam | 10/10 | 6045 days | 1% |
| Family_Thomsen | 10/10 | 6058 days | 1% |
| Gunda G | 10/10 | 6084 days | 1% |
| Willi Heinen | 7/10 | 6084 days | 1% |
| Henrik Plichta | 9/10 | 6085 days | 1% |
| Johan | 10/10 | 6086 days | 1% |
| Daryl Taylor | 9/10 | 6097 days | 1% |
| Charlotte Therland | 10/10 | 6099 days | 1% |
| Greg Gerritz | 9/10 | 6103 days | 1% |
| Loes van Aru | 8/10 | 6117 days | 1% |
| Camenzind | 9/10 | 6124 days | 1% |
| robertst | 9/10 | 6160 days | 1% |
| Anne Ford | 9/10 | 6168 days | 1% |
| Stefan Lua | 10/10 | 6168 days | 1% |
| Peter Essink | 10/10 | 6168 days | 1% |
| Richard Kesteleyn | 8/10 | 6174 days | 1% |
| Lesley Nixon | 8/10 | 6176 days | 1% |
| Hennie Neeleman | 9/10 | 6178 days | 1% |
| Pieter Neeleman | 7/10 | 6178 days | 1% |
| eowyn2k | 9/10 | 6196 days | 1% |
| arthurw | 10/10 | 6283 days | 1% |
| Donna | 10/10 | 6321 days | 1% |
| EvertG | 9/10 | 6391 days | 1% |
| PeterK1 | 8/10 | 6394 days | 1% |
| suet | 9/10 | 6410 days | 1% |
| Katy1 | 9/10 | 6412 days | 1% |
| JudithNetherlands | 8/10 | 6426 days | 1% |
| WinstonH | 6/10 | 6429 days | 1% |
| PBouwmessten | 9/10 | 6430 days | 1% |
| Brigette Guikens | 10/10 | 6431 days | 1% |
| Yvanna | 8/10 | 6453 days | 1% |
| david | 8/10 | 6453 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.64% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.59% |
| 198 | -3.60% |
| 199 | -3.62% |
| 200 | -3.64% |
| 201 | -3.66% |
| 202 | -3.68% |
| 203 | -3.70% |
| … | … |
Balancing Adjustment
3.26% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.