Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
135 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.22% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.22% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.46%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sessie | 10/10 | 252 days | 100% |
| Diana | 4/10 | 587 days | 54% |
| Mike Fricker | 8/10 | 740 days | 70% |
| Mel. | 10/10 | 770 days | 69% |
| John | 1/10 | 770 days | 28% |
| Mark | 5/10 | 801 days | 50% |
| Fabienne | 7/10 | 801 days | 61% |
| Rya | 10/10 | 830 days | 63% |
| Ashleigh | 10/10 | 1075 days | 38% |
| James | 10/10 | 1106 days | 36% |
| Trui Waalwijk | 6/10 | 1167 days | 26% |
| Szilveszter | 10/10 | 1167 days | 31% |
| Laura | 10/10 | 1167 days | 31% |
| Amanda Keller | 6/10 | 1226 days | 22% |
| James | 10/10 | 1591 days | 8% |
| Laura E | 10/10 | 1622 days | 7% |
| Bec | 10/10 | 1775 days | 5% |
| Tamsin | 10/10 | 1866 days | 5% |
| P, H & H | 10/10 | 1925 days | 5% |
| Chantelle | 10/10 | 2291 days | 4% |
| Lisa Kempf | 10/10 | 2506 days | 3% |
| Ema | 10/10 | 2536 days | 3% |
| Scooper | 4/10 | 2567 days | 2% |
| Nik | 7/10 | 2597 days | 3% |
| Michael S | 9/10 | 2656 days | 3% |
| Emre | 10/10 | 2718 days | 3% |
| Mike Fricker | 9/10 | 2809 days | 3% |
| Mike Fricker | 9/10 | 2809 days | 3% |
| Zella Mahoney | 10/10 | 2901 days | 3% |
| Michael McMahon | 9/10 | 2962 days | 3% |
| Bradletn | 10/10 | 2962 days | 3% |
| John Wyatt | 9/10 | 2972 days | 2% |
| UK 50-something couple | 9/10 | 3021 days | 2% |
| Laureen Trainer | 10/10 | 3281 days | 2% |
| Jon Veitch | 9/10 | 3327 days | 2% |
| Wayne Britton | 10/10 | 3350 days | 2% |
| Jane Anderton | 10/10 | 3414 days | 2% |
| Neil Warnock | 9/10 | 3448 days | 2% |
| Tony Waters | 1/10 | 3539 days | 0% |
| Julia Day | 10/10 | 3625 days | 1% |
| Case West | 9/10 | 3636 days | 1% |
| Sheila Kenny | 9/10 | 3678 days | 1% |
| Agnes Bouloumie | 10/10 | 3679 days | 1% |
| David From Switzerland | 7/10 | 3812 days | 1% |
| Alan Field | 8/10 | 3844 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3875 days | 1% |
| Richard Thompson | 9/10 | 3875 days | 1% |
| Oliver S. | 7/10 | 4116 days | 0% |
| Roeland Driessen | 9/10 | 4148 days | 0% |
| Sarah Munnings | 8/10 | 4209 days | 0% |
| Mike Fricker | 9/10 | 4393 days | 1% |
| Brita Topp | 6/10 | 4423 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 4503 days | 1% |
| Florian Carli | 9/10 | 4513 days | 1% |
| Michael | 10/10 | 4513 days | 1% |
| Bertiethebus | 9/10 | 4788 days | 1% |
| Ton Martens | 7/10 | 4810 days | 1% |
| Michael Nolan | 10/10 | 4819 days | 1% |
| Jenny Short | 7/10 | 4847 days | 1% |
| 1246km | 8/10 | 4878 days | 1% |
| Alastair MacDonald | 9/10 | 4896 days | 1% |
| ORfam | 10/10 | 4909 days | 1% |
| Denise Albrecht | 8/10 | 4913 days | 1% |
| Doan | 8/10 | 4914 days | 1% |
| Claudia Mueller | 9/10 | 4914 days | 1% |
| Judy | 10/10 | 4918 days | 1% |
| Lisa Blake | 8/10 | 4925 days | 1% |
| Megan Child | 9/10 | 4926 days | 1% |
| Moni01 | 8/10 | 5153 days | 1% |
| Michael Touzer | 9/10 | 5179 days | 1% |
| Steven Hill | 9/10 | 5180 days | 1% |
| Michael Jefferies | 10/10 | 5187 days | 1% |
| Frans Roebroek | 9/10 | 5195 days | 1% |
| Nora | 9/10 | 5197 days | 1% |
| Slangen | 9/10 | 5206 days | 1% |
| Adam Critchley | 9/10 | 5210 days | 1% |
| Sandy & Michaela | 10/10 | 5226 days | 1% |
| J Knol | 7/10 | 5239 days | 1% |
| ZephyrTL | 10/10 | 5244 days | 1% |
| Robert Carswell | 9/10 | 5281 days | 1% |
| Rudlinger | 10/10 | 5292 days | 1% |
| Fran & Roger | 10/10 | 5292 days | 1% |
| Tacksharp | 10/10 | 5428 days | 1% |
| pkac | 10/10 | 5428 days | 1% |
| mandnken1 | 1/10 | 5519 days | 0% |
| Jennifer Holloway | 8/10 | 5524 days | 1% |
| Oliver Berg | 10/10 | 5533 days | 1% |
| Florian Miller | 10/10 | 5533 days | 1% |
| Guult Ryan | 9/10 | 5536 days | 1% |
| Jackie MacRostie | 6/10 | 5540 days | 1% |
| Michael Orme | 9/10 | 5540 days | 1% |
| Carolin | 9/10 | 5549 days | 1% |
| Melanie Gruber | 10/10 | 5551 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5562 days | 1% |
| David | 8/10 | 5568 days | 1% |
| Stefan Morris | 9/10 | 5569 days | 1% |
| Patrick Decoster | 10/10 | 5571 days | 1% |
| Daniel Lang | 8/10 | 5571 days | 1% |
| D Oostrum | 9/10 | 5573 days | 1% |
| Christina Fischer | 9/10 | 5573 days | 1% |
| Kay and Colin Yendole | 2/10 | 5574 days | 0% |
| Andrew Hammond | 8/10 | 5701 days | 1% |
| Rob | 9/10 | 5832 days | 1% |
| lindam | 10/10 | 5884 days | 1% |
| Family_Thomsen | 10/10 | 5897 days | 1% |
| Gunda G | 10/10 | 5923 days | 1% |
| Willi Heinen | 7/10 | 5923 days | 1% |
| Henrik Plichta | 9/10 | 5924 days | 1% |
| Johan | 10/10 | 5925 days | 1% |
| Daryl Taylor | 9/10 | 5936 days | 1% |
| Charlotte Therland | 10/10 | 5938 days | 1% |
| Greg Gerritz | 9/10 | 5942 days | 1% |
| Loes van Aru | 8/10 | 5956 days | 1% |
| Camenzind | 9/10 | 5963 days | 1% |
| robertst | 9/10 | 5999 days | 1% |
| Anne Ford | 9/10 | 6007 days | 1% |
| Stefan Lua | 10/10 | 6007 days | 1% |
| Peter Essink | 10/10 | 6007 days | 1% |
| Richard Kesteleyn | 8/10 | 6013 days | 1% |
| Lesley Nixon | 8/10 | 6015 days | 1% |
| Hennie Neeleman | 9/10 | 6017 days | 1% |
| Pieter Neeleman | 7/10 | 6017 days | 1% |
| eowyn2k | 9/10 | 6035 days | 1% |
| arthurw | 10/10 | 6122 days | 1% |
| Donna | 10/10 | 6160 days | 1% |
| EvertG | 9/10 | 6230 days | 1% |
| PeterK1 | 8/10 | 6233 days | 1% |
| suet | 9/10 | 6249 days | 1% |
| Katy1 | 9/10 | 6251 days | 1% |
| JudithNetherlands | 8/10 | 6265 days | 1% |
| WinstonH | 6/10 | 6268 days | 1% |
| PBouwmessten | 9/10 | 6269 days | 1% |
| Brigette Guikens | 10/10 | 6270 days | 1% |
| Yvanna | 8/10 | 6292 days | 1% |
| david | 8/10 | 6292 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.89% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 87 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.85% |
| 198 | -2.86% |
| 199 | -2.88% |
| 200 | -2.89% |
| 201 | -2.90% |
| 202 | -2.92% |
| 203 | -2.93% |
| … | … |
Balancing Adjustment
3.12% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.