G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
134 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 134 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.12% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.12% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.32%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Diana | 4/10 | 108 days | 68% |
| Mike Fricker | 8/10 | 261 days | 99% |
| Mel. | 10/10 | 291 days | 100% |
| John | 1/10 | 291 days | 41% |
| Mark | 5/10 | 322 days | 75% |
| Fabienne | 7/10 | 322 days | 92% |
| Rya | 10/10 | 351 days | 98% |
| Ashleigh | 10/10 | 596 days | 84% |
| James | 10/10 | 627 days | 82% |
| Trui Waalwijk | 6/10 | 688 days | 66% |
| Szilveszter | 10/10 | 688 days | 77% |
| Laura | 10/10 | 688 days | 77% |
| Amanda Keller | 6/10 | 747 days | 62% |
| James | 10/10 | 1112 days | 36% |
| Laura E | 10/10 | 1143 days | 33% |
| Bec | 10/10 | 1296 days | 22% |
| Tamsin | 10/10 | 1387 days | 17% |
| P, H & H | 10/10 | 1446 days | 14% |
| Chantelle | 10/10 | 1812 days | 5% |
| Lisa Kempf | 10/10 | 2027 days | 5% |
| Ema | 10/10 | 2057 days | 5% |
| Scooper | 4/10 | 2088 days | 3% |
| Nik | 7/10 | 2118 days | 4% |
| Michael S | 9/10 | 2177 days | 4% |
| Emre | 10/10 | 2239 days | 4% |
| Mike Fricker | 9/10 | 2330 days | 4% |
| Mike Fricker | 9/10 | 2330 days | 4% |
| Zella Mahoney | 10/10 | 2422 days | 4% |
| Michael McMahon | 9/10 | 2483 days | 4% |
| Bradletn | 10/10 | 2483 days | 4% |
| John Wyatt | 9/10 | 2493 days | 4% |
| UK 50-something couple | 9/10 | 2542 days | 4% |
| Laureen Trainer | 10/10 | 2802 days | 3% |
| Jon Veitch | 9/10 | 2847 days | 3% |
| Wayne Britton | 10/10 | 2871 days | 3% |
| Jane Anderton | 10/10 | 2935 days | 3% |
| Neil Warnock | 9/10 | 2968 days | 3% |
| Tony Waters | 1/10 | 3059 days | 1% |
| Julia Day | 10/10 | 3146 days | 3% |
| Case West | 9/10 | 3157 days | 2% |
| Sheila Kenny | 9/10 | 3199 days | 2% |
| Agnes Bouloumie | 10/10 | 3200 days | 2% |
| David From Switzerland | 7/10 | 3333 days | 2% |
| Alan Field | 8/10 | 3365 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3395 days | 2% |
| Richard Thompson | 9/10 | 3396 days | 2% |
| Oliver S. | 7/10 | 3637 days | 1% |
| Roeland Driessen | 9/10 | 3668 days | 1% |
| Sarah Munnings | 8/10 | 3729 days | 1% |
| Mike Fricker | 9/10 | 3914 days | 1% |
| Brita Topp | 6/10 | 3944 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 4024 days | 1% |
| Florian Carli | 9/10 | 4034 days | 1% |
| Michael | 10/10 | 4034 days | 1% |
| Bertiethebus | 9/10 | 4309 days | 0% |
| Ton Martens | 7/10 | 4331 days | 0% |
| Michael Nolan | 10/10 | 4340 days | 0% |
| Jenny Short | 7/10 | 4368 days | 0% |
| 1246km | 8/10 | 4399 days | 1% |
| Alastair MacDonald | 9/10 | 4417 days | 1% |
| ORfam | 10/10 | 4430 days | 1% |
| Denise Albrecht | 8/10 | 4434 days | 1% |
| Doan | 8/10 | 4435 days | 1% |
| Claudia Mueller | 9/10 | 4435 days | 1% |
| Judy | 10/10 | 4439 days | 1% |
| Lisa Blake | 8/10 | 4446 days | 1% |
| Megan Child | 9/10 | 4447 days | 1% |
| Moni01 | 8/10 | 4674 days | 1% |
| Michael Touzer | 9/10 | 4700 days | 1% |
| Steven Hill | 9/10 | 4701 days | 1% |
| Michael Jefferies | 10/10 | 4708 days | 1% |
| Frans Roebroek | 9/10 | 4716 days | 1% |
| Nora | 9/10 | 4718 days | 1% |
| Slangen | 9/10 | 4727 days | 1% |
| Adam Critchley | 9/10 | 4731 days | 1% |
| Sandy & Michaela | 10/10 | 4747 days | 1% |
| J Knol | 7/10 | 4760 days | 1% |
| ZephyrTL | 10/10 | 4765 days | 1% |
| Robert Carswell | 9/10 | 4802 days | 1% |
| Rudlinger | 10/10 | 4813 days | 1% |
| Fran & Roger | 10/10 | 4813 days | 1% |
| Tacksharp | 10/10 | 4949 days | 1% |
| pkac | 10/10 | 4949 days | 1% |
| mandnken1 | 1/10 | 5040 days | 0% |
| Jennifer Holloway | 8/10 | 5045 days | 1% |
| Oliver Berg | 10/10 | 5054 days | 1% |
| Florian Miller | 10/10 | 5054 days | 1% |
| Guult Ryan | 9/10 | 5057 days | 1% |
| Jackie MacRostie | 6/10 | 5061 days | 1% |
| Michael Orme | 9/10 | 5061 days | 1% |
| Carolin | 9/10 | 5070 days | 1% |
| Melanie Gruber | 10/10 | 5072 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5083 days | 1% |
| David | 8/10 | 5089 days | 1% |
| Stefan Morris | 9/10 | 5090 days | 1% |
| Patrick Decoster | 10/10 | 5092 days | 1% |
| Daniel Lang | 8/10 | 5092 days | 1% |
| D Oostrum | 9/10 | 5094 days | 1% |
| Christina Fischer | 9/10 | 5094 days | 1% |
| Kay and Colin Yendole | 2/10 | 5095 days | 0% |
| Andrew Hammond | 8/10 | 5222 days | 1% |
| Rob | 9/10 | 5353 days | 1% |
| lindam | 10/10 | 5405 days | 1% |
| Family_Thomsen | 10/10 | 5418 days | 1% |
| Gunda G | 10/10 | 5444 days | 1% |
| Willi Heinen | 7/10 | 5444 days | 1% |
| Henrik Plichta | 9/10 | 5445 days | 1% |
| Johan | 10/10 | 5446 days | 1% |
| Daryl Taylor | 9/10 | 5457 days | 1% |
| Charlotte Therland | 10/10 | 5459 days | 1% |
| Greg Gerritz | 9/10 | 5463 days | 1% |
| Loes van Aru | 8/10 | 5477 days | 1% |
| Camenzind | 9/10 | 5484 days | 1% |
| robertst | 9/10 | 5520 days | 1% |
| Anne Ford | 9/10 | 5528 days | 1% |
| Stefan Lua | 10/10 | 5528 days | 1% |
| Peter Essink | 10/10 | 5528 days | 1% |
| Richard Kesteleyn | 8/10 | 5534 days | 1% |
| Lesley Nixon | 8/10 | 5536 days | 1% |
| Hennie Neeleman | 9/10 | 5538 days | 1% |
| Pieter Neeleman | 7/10 | 5538 days | 1% |
| eowyn2k | 9/10 | 5556 days | 1% |
| arthurw | 10/10 | 5643 days | 1% |
| Donna | 10/10 | 5681 days | 1% |
| EvertG | 9/10 | 5751 days | 1% |
| PeterK1 | 8/10 | 5754 days | 1% |
| suet | 9/10 | 5770 days | 1% |
| Katy1 | 9/10 | 5772 days | 1% |
| JudithNetherlands | 8/10 | 5786 days | 1% |
| WinstonH | 6/10 | 5789 days | 1% |
| PBouwmessten | 9/10 | 5790 days | 1% |
| Brigette Guikens | 10/10 | 5791 days | 1% |
| Yvanna | 8/10 | 5813 days | 1% |
| david | 8/10 | 5813 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.02% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 46 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 99 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 96 | -1.96% |
| 97 | -1.98% |
| 98 | -2.00% |
| 99 | -2.02% |
| 100 | -2.04% |
| 101 | -2.06% |
| 102 | -2.09% |
| … | … |
Balancing Adjustment
2.92% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.