Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
135 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.22% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.22% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.46%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sessie | 10/10 | 272 days | 100% |
| Diana | 4/10 | 607 days | 54% |
| Mike Fricker | 8/10 | 760 days | 69% |
| Mel. | 10/10 | 790 days | 67% |
| John | 1/10 | 790 days | 27% |
| Mark | 5/10 | 821 days | 49% |
| Fabienne | 7/10 | 821 days | 60% |
| Rya | 10/10 | 850 days | 61% |
| Ashleigh | 10/10 | 1095 days | 37% |
| James | 10/10 | 1126 days | 34% |
| Trui Waalwijk | 6/10 | 1187 days | 25% |
| Szilveszter | 10/10 | 1187 days | 29% |
| Laura | 10/10 | 1187 days | 29% |
| Amanda Keller | 6/10 | 1246 days | 21% |
| James | 10/10 | 1611 days | 8% |
| Laura E | 10/10 | 1642 days | 7% |
| Bec | 10/10 | 1795 days | 5% |
| Tamsin | 10/10 | 1886 days | 5% |
| P, H & H | 10/10 | 1945 days | 5% |
| Chantelle | 10/10 | 2311 days | 4% |
| Lisa Kempf | 10/10 | 2526 days | 3% |
| Ema | 10/10 | 2556 days | 3% |
| Scooper | 4/10 | 2587 days | 2% |
| Nik | 7/10 | 2617 days | 3% |
| Michael S | 9/10 | 2676 days | 3% |
| Emre | 10/10 | 2738 days | 3% |
| Mike Fricker | 9/10 | 2829 days | 3% |
| Mike Fricker | 9/10 | 2829 days | 3% |
| Zella Mahoney | 10/10 | 2921 days | 3% |
| Michael McMahon | 9/10 | 2982 days | 3% |
| Bradletn | 10/10 | 2982 days | 3% |
| John Wyatt | 9/10 | 2992 days | 3% |
| UK 50-something couple | 9/10 | 3041 days | 2% |
| Laureen Trainer | 10/10 | 3301 days | 2% |
| Jon Veitch | 9/10 | 3347 days | 2% |
| Wayne Britton | 10/10 | 3370 days | 2% |
| Jane Anderton | 10/10 | 3434 days | 2% |
| Neil Warnock | 9/10 | 3468 days | 2% |
| Tony Waters | 1/10 | 3559 days | 0% |
| Julia Day | 10/10 | 3645 days | 1% |
| Case West | 9/10 | 3656 days | 1% |
| Sheila Kenny | 9/10 | 3698 days | 1% |
| Agnes Bouloumie | 10/10 | 3699 days | 1% |
| David From Switzerland | 7/10 | 3832 days | 1% |
| Alan Field | 8/10 | 3864 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3895 days | 1% |
| Richard Thompson | 9/10 | 3895 days | 1% |
| Oliver S. | 7/10 | 4136 days | 0% |
| Roeland Driessen | 9/10 | 4168 days | 0% |
| Sarah Munnings | 8/10 | 4229 days | 0% |
| Mike Fricker | 9/10 | 4413 days | 1% |
| Brita Topp | 6/10 | 4443 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 4523 days | 1% |
| Florian Carli | 9/10 | 4533 days | 1% |
| Michael | 10/10 | 4533 days | 1% |
| Bertiethebus | 9/10 | 4808 days | 1% |
| Ton Martens | 7/10 | 4830 days | 1% |
| Michael Nolan | 10/10 | 4839 days | 1% |
| Jenny Short | 7/10 | 4867 days | 1% |
| 1246km | 8/10 | 4898 days | 1% |
| Alastair MacDonald | 9/10 | 4916 days | 1% |
| ORfam | 10/10 | 4929 days | 1% |
| Denise Albrecht | 8/10 | 4933 days | 1% |
| Doan | 8/10 | 4934 days | 1% |
| Claudia Mueller | 9/10 | 4934 days | 1% |
| Judy | 10/10 | 4938 days | 1% |
| Lisa Blake | 8/10 | 4945 days | 1% |
| Megan Child | 9/10 | 4946 days | 1% |
| Moni01 | 8/10 | 5173 days | 1% |
| Michael Touzer | 9/10 | 5199 days | 1% |
| Steven Hill | 9/10 | 5200 days | 1% |
| Michael Jefferies | 10/10 | 5207 days | 1% |
| Frans Roebroek | 9/10 | 5215 days | 1% |
| Nora | 9/10 | 5217 days | 1% |
| Slangen | 9/10 | 5226 days | 1% |
| Adam Critchley | 9/10 | 5230 days | 1% |
| Sandy & Michaela | 10/10 | 5246 days | 1% |
| J Knol | 7/10 | 5259 days | 1% |
| ZephyrTL | 10/10 | 5264 days | 1% |
| Robert Carswell | 9/10 | 5301 days | 1% |
| Rudlinger | 10/10 | 5312 days | 1% |
| Fran & Roger | 10/10 | 5312 days | 1% |
| Tacksharp | 10/10 | 5448 days | 1% |
| pkac | 10/10 | 5448 days | 1% |
| mandnken1 | 1/10 | 5539 days | 0% |
| Jennifer Holloway | 8/10 | 5544 days | 1% |
| Oliver Berg | 10/10 | 5553 days | 1% |
| Florian Miller | 10/10 | 5553 days | 1% |
| Guult Ryan | 9/10 | 5556 days | 1% |
| Jackie MacRostie | 6/10 | 5560 days | 1% |
| Michael Orme | 9/10 | 5560 days | 1% |
| Carolin | 9/10 | 5569 days | 1% |
| Melanie Gruber | 10/10 | 5571 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5582 days | 1% |
| David | 8/10 | 5588 days | 1% |
| Stefan Morris | 9/10 | 5589 days | 1% |
| Patrick Decoster | 10/10 | 5591 days | 1% |
| Daniel Lang | 8/10 | 5591 days | 1% |
| D Oostrum | 9/10 | 5593 days | 1% |
| Christina Fischer | 9/10 | 5593 days | 1% |
| Kay and Colin Yendole | 2/10 | 5594 days | 0% |
| Andrew Hammond | 8/10 | 5721 days | 1% |
| Rob | 9/10 | 5852 days | 1% |
| lindam | 10/10 | 5904 days | 1% |
| Family_Thomsen | 10/10 | 5917 days | 1% |
| Gunda G | 10/10 | 5943 days | 1% |
| Willi Heinen | 7/10 | 5943 days | 1% |
| Henrik Plichta | 9/10 | 5944 days | 1% |
| Johan | 10/10 | 5945 days | 1% |
| Daryl Taylor | 9/10 | 5956 days | 1% |
| Charlotte Therland | 10/10 | 5958 days | 1% |
| Greg Gerritz | 9/10 | 5962 days | 1% |
| Loes van Aru | 8/10 | 5976 days | 1% |
| Camenzind | 9/10 | 5983 days | 1% |
| robertst | 9/10 | 6019 days | 1% |
| Anne Ford | 9/10 | 6027 days | 1% |
| Stefan Lua | 10/10 | 6027 days | 1% |
| Peter Essink | 10/10 | 6027 days | 1% |
| Richard Kesteleyn | 8/10 | 6033 days | 1% |
| Lesley Nixon | 8/10 | 6035 days | 1% |
| Hennie Neeleman | 9/10 | 6037 days | 1% |
| Pieter Neeleman | 7/10 | 6037 days | 1% |
| eowyn2k | 9/10 | 6055 days | 1% |
| arthurw | 10/10 | 6142 days | 1% |
| Donna | 10/10 | 6180 days | 1% |
| EvertG | 9/10 | 6250 days | 1% |
| PeterK1 | 8/10 | 6253 days | 1% |
| suet | 9/10 | 6269 days | 1% |
| Katy1 | 9/10 | 6271 days | 1% |
| JudithNetherlands | 8/10 | 6285 days | 1% |
| WinstonH | 6/10 | 6288 days | 1% |
| PBouwmessten | 9/10 | 6289 days | 1% |
| Brigette Guikens | 10/10 | 6290 days | 1% |
| Yvanna | 8/10 | 6312 days | 1% |
| david | 8/10 | 6312 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.47% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 105 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.43% |
| 198 | -2.45% |
| 199 | -2.46% |
| 200 | -2.47% |
| 201 | -2.48% |
| 202 | -2.50% |
| 203 | -2.51% |
| … | … |
Balancing Adjustment
3.00% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.