Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
135 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.22% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.22% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.58%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sessie | 10/10 | 104 days | 100% |
| Diana | 4/10 | 440 days | 58% |
| Mike Fricker | 8/10 | 592 days | 79% |
| Mel. | 10/10 | 623 days | 78% |
| John | 1/10 | 623 days | 32% |
| Mark | 5/10 | 654 days | 58% |
| Fabienne | 7/10 | 654 days | 71% |
| Rya | 10/10 | 683 days | 74% |
| Ashleigh | 10/10 | 927 days | 51% |
| James | 10/10 | 958 days | 48% |
| Trui Waalwijk | 6/10 | 1020 days | 36% |
| Szilveszter | 10/10 | 1020 days | 42% |
| Laura | 10/10 | 1020 days | 42% |
| Amanda Keller | 6/10 | 1079 days | 32% |
| James | 10/10 | 1444 days | 13% |
| Laura E | 10/10 | 1475 days | 12% |
| Bec | 10/10 | 1627 days | 7% |
| Tamsin | 10/10 | 1719 days | 6% |
| P, H & H | 10/10 | 1778 days | 5% |
| Chantelle | 10/10 | 2144 days | 4% |
| Lisa Kempf | 10/10 | 2358 days | 4% |
| Ema | 10/10 | 2388 days | 4% |
| Scooper | 4/10 | 2419 days | 2% |
| Nik | 7/10 | 2450 days | 4% |
| Michael S | 9/10 | 2509 days | 4% |
| Emre | 10/10 | 2571 days | 4% |
| Mike Fricker | 9/10 | 2661 days | 3% |
| Mike Fricker | 9/10 | 2661 days | 3% |
| Zella Mahoney | 10/10 | 2753 days | 3% |
| Michael McMahon | 9/10 | 2815 days | 3% |
| Bradletn | 10/10 | 2815 days | 3% |
| John Wyatt | 9/10 | 2825 days | 3% |
| UK 50-something couple | 9/10 | 2874 days | 3% |
| Laureen Trainer | 10/10 | 3133 days | 2% |
| Jon Veitch | 9/10 | 3179 days | 2% |
| Wayne Britton | 10/10 | 3203 days | 2% |
| Jane Anderton | 10/10 | 3267 days | 2% |
| Neil Warnock | 9/10 | 3300 days | 2% |
| Tony Waters | 1/10 | 3391 days | 1% |
| Julia Day | 10/10 | 3477 days | 2% |
| Case West | 9/10 | 3488 days | 2% |
| Sheila Kenny | 9/10 | 3530 days | 2% |
| Agnes Bouloumie | 10/10 | 3531 days | 2% |
| David From Switzerland | 7/10 | 3665 days | 1% |
| Alan Field | 8/10 | 3697 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3727 days | 1% |
| Richard Thompson | 9/10 | 3728 days | 1% |
| Oliver S. | 7/10 | 3969 days | 1% |
| Roeland Driessen | 9/10 | 4000 days | 1% |
| Sarah Munnings | 8/10 | 4061 days | 1% |
| Mike Fricker | 9/10 | 4245 days | 0% |
| Brita Topp | 6/10 | 4276 days | 0% |
| Ruben Garcia Raiuiro | 10/10 | 4356 days | 0% |
| Florian Carli | 9/10 | 4366 days | 0% |
| Michael | 10/10 | 4366 days | 0% |
| Bertiethebus | 9/10 | 4641 days | 1% |
| Ton Martens | 7/10 | 4663 days | 1% |
| Michael Nolan | 10/10 | 4672 days | 1% |
| Jenny Short | 7/10 | 4700 days | 1% |
| 1246km | 8/10 | 4731 days | 1% |
| Alastair MacDonald | 9/10 | 4749 days | 1% |
| ORfam | 10/10 | 4762 days | 1% |
| Denise Albrecht | 8/10 | 4766 days | 1% |
| Doan | 8/10 | 4767 days | 1% |
| Claudia Mueller | 9/10 | 4767 days | 1% |
| Judy | 10/10 | 4771 days | 1% |
| Lisa Blake | 8/10 | 4778 days | 1% |
| Megan Child | 9/10 | 4779 days | 1% |
| Moni01 | 8/10 | 5006 days | 1% |
| Michael Touzer | 9/10 | 5032 days | 1% |
| Steven Hill | 9/10 | 5033 days | 1% |
| Michael Jefferies | 10/10 | 5040 days | 1% |
| Frans Roebroek | 9/10 | 5048 days | 1% |
| Nora | 9/10 | 5050 days | 1% |
| Slangen | 9/10 | 5059 days | 1% |
| Adam Critchley | 9/10 | 5063 days | 1% |
| Sandy & Michaela | 10/10 | 5079 days | 1% |
| J Knol | 7/10 | 5092 days | 1% |
| ZephyrTL | 10/10 | 5097 days | 1% |
| Robert Carswell | 9/10 | 5134 days | 1% |
| Rudlinger | 10/10 | 5145 days | 1% |
| Fran & Roger | 10/10 | 5145 days | 1% |
| Tacksharp | 10/10 | 5280 days | 1% |
| pkac | 10/10 | 5280 days | 1% |
| mandnken1 | 1/10 | 5372 days | 0% |
| Jennifer Holloway | 8/10 | 5377 days | 1% |
| Oliver Berg | 10/10 | 5386 days | 1% |
| Florian Miller | 10/10 | 5386 days | 1% |
| Guult Ryan | 9/10 | 5389 days | 1% |
| Jackie MacRostie | 6/10 | 5393 days | 1% |
| Michael Orme | 9/10 | 5393 days | 1% |
| Carolin | 9/10 | 5402 days | 1% |
| Melanie Gruber | 10/10 | 5404 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5415 days | 1% |
| David | 8/10 | 5421 days | 1% |
| Stefan Morris | 9/10 | 5422 days | 1% |
| Patrick Decoster | 10/10 | 5424 days | 1% |
| Daniel Lang | 8/10 | 5424 days | 1% |
| D Oostrum | 9/10 | 5426 days | 1% |
| Christina Fischer | 9/10 | 5426 days | 1% |
| Kay and Colin Yendole | 2/10 | 5427 days | 0% |
| Andrew Hammond | 8/10 | 5554 days | 1% |
| Rob | 9/10 | 5684 days | 1% |
| lindam | 10/10 | 5737 days | 1% |
| Family_Thomsen | 10/10 | 5750 days | 1% |
| Gunda G | 10/10 | 5776 days | 1% |
| Willi Heinen | 7/10 | 5776 days | 1% |
| Henrik Plichta | 9/10 | 5777 days | 1% |
| Johan | 10/10 | 5778 days | 1% |
| Daryl Taylor | 9/10 | 5789 days | 1% |
| Charlotte Therland | 10/10 | 5791 days | 1% |
| Greg Gerritz | 9/10 | 5795 days | 1% |
| Loes van Aru | 8/10 | 5809 days | 1% |
| Camenzind | 9/10 | 5816 days | 1% |
| robertst | 9/10 | 5852 days | 1% |
| Anne Ford | 9/10 | 5860 days | 1% |
| Stefan Lua | 10/10 | 5860 days | 1% |
| Peter Essink | 10/10 | 5860 days | 1% |
| Richard Kesteleyn | 8/10 | 5866 days | 1% |
| Lesley Nixon | 8/10 | 5868 days | 1% |
| Hennie Neeleman | 9/10 | 5870 days | 1% |
| Pieter Neeleman | 7/10 | 5870 days | 1% |
| eowyn2k | 9/10 | 5888 days | 1% |
| arthurw | 10/10 | 5974 days | 1% |
| Donna | 10/10 | 6012 days | 1% |
| EvertG | 9/10 | 6082 days | 1% |
| PeterK1 | 8/10 | 6085 days | 1% |
| suet | 9/10 | 6102 days | 1% |
| Katy1 | 9/10 | 6104 days | 1% |
| JudithNetherlands | 8/10 | 6118 days | 1% |
| WinstonH | 6/10 | 6121 days | 1% |
| PBouwmessten | 9/10 | 6122 days | 1% |
| Brigette Guikens | 10/10 | 6123 days | 1% |
| Yvanna | 8/10 | 6145 days | 1% |
| david | 8/10 | 6145 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.95% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 96 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 93 | -1.89% |
| 94 | -1.91% |
| 95 | -1.93% |
| 96 | -1.95% |
| 97 | -1.97% |
| 98 | -1.99% |
| 99 | -2.01% |
| … | … |
Balancing Adjustment
2.82% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.