Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
135 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.22% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.22% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.61%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sessie | 10/10 | 373 days | 100% |
| Diana | 4/10 | 708 days | 51% |
| Mike Fricker | 8/10 | 861 days | 61% |
| Mel. | 10/10 | 891 days | 59% |
| John | 1/10 | 891 days | 24% |
| Mark | 5/10 | 922 days | 43% |
| Fabienne | 7/10 | 922 days | 52% |
| Rya | 10/10 | 951 days | 53% |
| Ashleigh | 10/10 | 1196 days | 30% |
| James | 10/10 | 1227 days | 28% |
| Trui Waalwijk | 6/10 | 1288 days | 20% |
| Szilveszter | 10/10 | 1288 days | 23% |
| Laura | 10/10 | 1288 days | 23% |
| Amanda Keller | 6/10 | 1347 days | 17% |
| James | 10/10 | 1712 days | 6% |
| Laura E | 10/10 | 1743 days | 6% |
| Bec | 10/10 | 1896 days | 5% |
| Tamsin | 10/10 | 1987 days | 5% |
| P, H & H | 10/10 | 2046 days | 5% |
| Chantelle | 10/10 | 2412 days | 4% |
| Lisa Kempf | 10/10 | 2627 days | 4% |
| Ema | 10/10 | 2657 days | 4% |
| Scooper | 4/10 | 2688 days | 2% |
| Nik | 7/10 | 2718 days | 3% |
| Michael S | 9/10 | 2777 days | 3% |
| Emre | 10/10 | 2839 days | 3% |
| Mike Fricker | 9/10 | 2930 days | 3% |
| Mike Fricker | 9/10 | 2930 days | 3% |
| Zella Mahoney | 10/10 | 3022 days | 3% |
| Michael McMahon | 9/10 | 3083 days | 3% |
| Bradletn | 10/10 | 3083 days | 3% |
| John Wyatt | 9/10 | 3093 days | 3% |
| UK 50-something couple | 9/10 | 3142 days | 3% |
| Laureen Trainer | 10/10 | 3402 days | 2% |
| Jon Veitch | 9/10 | 3448 days | 2% |
| Wayne Britton | 10/10 | 3471 days | 2% |
| Jane Anderton | 10/10 | 3535 days | 2% |
| Neil Warnock | 9/10 | 3569 days | 2% |
| Tony Waters | 1/10 | 3660 days | 1% |
| Julia Day | 10/10 | 3746 days | 1% |
| Case West | 9/10 | 3757 days | 1% |
| Sheila Kenny | 9/10 | 3799 days | 1% |
| Agnes Bouloumie | 10/10 | 3800 days | 1% |
| David From Switzerland | 7/10 | 3933 days | 1% |
| Alan Field | 8/10 | 3965 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3996 days | 1% |
| Richard Thompson | 9/10 | 3996 days | 1% |
| Oliver S. | 7/10 | 4237 days | 0% |
| Roeland Driessen | 9/10 | 4269 days | 0% |
| Sarah Munnings | 8/10 | 4330 days | 0% |
| Mike Fricker | 9/10 | 4514 days | 1% |
| Brita Topp | 6/10 | 4544 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 4624 days | 1% |
| Florian Carli | 9/10 | 4634 days | 1% |
| Michael | 10/10 | 4634 days | 1% |
| Bertiethebus | 9/10 | 4909 days | 1% |
| Ton Martens | 7/10 | 4931 days | 1% |
| Michael Nolan | 10/10 | 4940 days | 1% |
| Jenny Short | 7/10 | 4968 days | 1% |
| 1246km | 8/10 | 4999 days | 1% |
| Alastair MacDonald | 9/10 | 5017 days | 1% |
| ORfam | 10/10 | 5030 days | 1% |
| Denise Albrecht | 8/10 | 5034 days | 1% |
| Doan | 8/10 | 5035 days | 1% |
| Claudia Mueller | 9/10 | 5035 days | 1% |
| Judy | 10/10 | 5039 days | 1% |
| Lisa Blake | 8/10 | 5046 days | 1% |
| Megan Child | 9/10 | 5047 days | 1% |
| Moni01 | 8/10 | 5274 days | 1% |
| Michael Touzer | 9/10 | 5300 days | 1% |
| Steven Hill | 9/10 | 5301 days | 1% |
| Michael Jefferies | 10/10 | 5308 days | 1% |
| Frans Roebroek | 9/10 | 5316 days | 1% |
| Nora | 9/10 | 5318 days | 1% |
| Slangen | 9/10 | 5327 days | 1% |
| Adam Critchley | 9/10 | 5331 days | 1% |
| Sandy & Michaela | 10/10 | 5347 days | 1% |
| J Knol | 7/10 | 5360 days | 1% |
| ZephyrTL | 10/10 | 5365 days | 1% |
| Robert Carswell | 9/10 | 5402 days | 1% |
| Rudlinger | 10/10 | 5413 days | 1% |
| Fran & Roger | 10/10 | 5413 days | 1% |
| Tacksharp | 10/10 | 5549 days | 1% |
| pkac | 10/10 | 5549 days | 1% |
| mandnken1 | 1/10 | 5640 days | 0% |
| Jennifer Holloway | 8/10 | 5645 days | 1% |
| Oliver Berg | 10/10 | 5654 days | 1% |
| Florian Miller | 10/10 | 5654 days | 1% |
| Guult Ryan | 9/10 | 5657 days | 1% |
| Jackie MacRostie | 6/10 | 5661 days | 1% |
| Michael Orme | 9/10 | 5661 days | 1% |
| Carolin | 9/10 | 5670 days | 1% |
| Melanie Gruber | 10/10 | 5672 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5683 days | 1% |
| David | 8/10 | 5689 days | 1% |
| Stefan Morris | 9/10 | 5690 days | 1% |
| Patrick Decoster | 10/10 | 5692 days | 1% |
| Daniel Lang | 8/10 | 5692 days | 1% |
| D Oostrum | 9/10 | 5694 days | 1% |
| Christina Fischer | 9/10 | 5694 days | 1% |
| Kay and Colin Yendole | 2/10 | 5695 days | 0% |
| Andrew Hammond | 8/10 | 5822 days | 1% |
| Rob | 9/10 | 5953 days | 1% |
| lindam | 10/10 | 6005 days | 1% |
| Family_Thomsen | 10/10 | 6018 days | 1% |
| Gunda G | 10/10 | 6044 days | 1% |
| Willi Heinen | 7/10 | 6044 days | 1% |
| Henrik Plichta | 9/10 | 6045 days | 1% |
| Johan | 10/10 | 6046 days | 1% |
| Daryl Taylor | 9/10 | 6057 days | 1% |
| Charlotte Therland | 10/10 | 6059 days | 1% |
| Greg Gerritz | 9/10 | 6063 days | 1% |
| Loes van Aru | 8/10 | 6077 days | 1% |
| Camenzind | 9/10 | 6084 days | 1% |
| robertst | 9/10 | 6120 days | 1% |
| Anne Ford | 9/10 | 6128 days | 1% |
| Stefan Lua | 10/10 | 6128 days | 1% |
| Peter Essink | 10/10 | 6128 days | 1% |
| Richard Kesteleyn | 8/10 | 6134 days | 1% |
| Lesley Nixon | 8/10 | 6136 days | 1% |
| Hennie Neeleman | 9/10 | 6138 days | 1% |
| Pieter Neeleman | 7/10 | 6138 days | 1% |
| eowyn2k | 9/10 | 6156 days | 1% |
| arthurw | 10/10 | 6243 days | 1% |
| Donna | 10/10 | 6281 days | 1% |
| EvertG | 9/10 | 6351 days | 1% |
| PeterK1 | 8/10 | 6354 days | 1% |
| suet | 9/10 | 6370 days | 1% |
| Katy1 | 9/10 | 6372 days | 1% |
| JudithNetherlands | 8/10 | 6386 days | 1% |
| WinstonH | 6/10 | 6389 days | 1% |
| PBouwmessten | 9/10 | 6390 days | 1% |
| Brigette Guikens | 10/10 | 6391 days | 1% |
| Yvanna | 8/10 | 6413 days | 1% |
| david | 8/10 | 6413 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.78% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 85 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.74% |
| 198 | -2.76% |
| 199 | -2.77% |
| 200 | -2.78% |
| 201 | -2.80% |
| 202 | -2.81% |
| 203 | -2.83% |
| … | … |
Balancing Adjustment
3.05% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.