Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
135 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.22% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.22% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.57%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sessie | 10/10 | 110 days | 100% |
| Diana | 4/10 | 445 days | 58% |
| Mike Fricker | 8/10 | 598 days | 79% |
| Mel. | 10/10 | 628 days | 78% |
| John | 1/10 | 628 days | 32% |
| Mark | 5/10 | 659 days | 58% |
| Fabienne | 7/10 | 659 days | 70% |
| Rya | 10/10 | 688 days | 74% |
| Ashleigh | 10/10 | 933 days | 51% |
| James | 10/10 | 964 days | 48% |
| Trui Waalwijk | 6/10 | 1025 days | 36% |
| Szilveszter | 10/10 | 1025 days | 42% |
| Laura | 10/10 | 1025 days | 42% |
| Amanda Keller | 6/10 | 1084 days | 31% |
| James | 10/10 | 1449 days | 13% |
| Laura E | 10/10 | 1480 days | 12% |
| Bec | 10/10 | 1633 days | 7% |
| Tamsin | 10/10 | 1724 days | 6% |
| P, H & H | 10/10 | 1783 days | 5% |
| Chantelle | 10/10 | 2149 days | 4% |
| Lisa Kempf | 10/10 | 2364 days | 4% |
| Ema | 10/10 | 2394 days | 4% |
| Scooper | 4/10 | 2425 days | 3% |
| Nik | 7/10 | 2455 days | 4% |
| Michael S | 9/10 | 2514 days | 4% |
| Emre | 10/10 | 2576 days | 4% |
| Mike Fricker | 9/10 | 2667 days | 3% |
| Mike Fricker | 9/10 | 2667 days | 3% |
| Zella Mahoney | 10/10 | 2759 days | 3% |
| Michael McMahon | 9/10 | 2820 days | 3% |
| Bradletn | 10/10 | 2820 days | 3% |
| John Wyatt | 9/10 | 2830 days | 3% |
| UK 50-something couple | 9/10 | 2879 days | 3% |
| Laureen Trainer | 10/10 | 3139 days | 2% |
| Jon Veitch | 9/10 | 3185 days | 2% |
| Wayne Britton | 10/10 | 3208 days | 2% |
| Jane Anderton | 10/10 | 3272 days | 2% |
| Neil Warnock | 9/10 | 3306 days | 2% |
| Tony Waters | 1/10 | 3397 days | 1% |
| Julia Day | 10/10 | 3483 days | 2% |
| Case West | 9/10 | 3494 days | 2% |
| Sheila Kenny | 9/10 | 3536 days | 2% |
| Agnes Bouloumie | 10/10 | 3537 days | 2% |
| David From Switzerland | 7/10 | 3670 days | 1% |
| Alan Field | 8/10 | 3702 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3733 days | 1% |
| Richard Thompson | 9/10 | 3733 days | 1% |
| Oliver S. | 7/10 | 3974 days | 1% |
| Roeland Driessen | 9/10 | 4006 days | 1% |
| Sarah Munnings | 8/10 | 4067 days | 1% |
| Mike Fricker | 9/10 | 4251 days | 0% |
| Brita Topp | 6/10 | 4281 days | 0% |
| Ruben Garcia Raiuiro | 10/10 | 4361 days | 0% |
| Florian Carli | 9/10 | 4371 days | 0% |
| Michael | 10/10 | 4371 days | 0% |
| Bertiethebus | 9/10 | 4646 days | 1% |
| Ton Martens | 7/10 | 4668 days | 1% |
| Michael Nolan | 10/10 | 4677 days | 1% |
| Jenny Short | 7/10 | 4705 days | 1% |
| 1246km | 8/10 | 4736 days | 1% |
| Alastair MacDonald | 9/10 | 4754 days | 1% |
| ORfam | 10/10 | 4767 days | 1% |
| Denise Albrecht | 8/10 | 4771 days | 1% |
| Doan | 8/10 | 4772 days | 1% |
| Claudia Mueller | 9/10 | 4772 days | 1% |
| Judy | 10/10 | 4776 days | 1% |
| Lisa Blake | 8/10 | 4783 days | 1% |
| Megan Child | 9/10 | 4784 days | 1% |
| Moni01 | 8/10 | 5011 days | 1% |
| Michael Touzer | 9/10 | 5037 days | 1% |
| Steven Hill | 9/10 | 5038 days | 1% |
| Michael Jefferies | 10/10 | 5045 days | 1% |
| Frans Roebroek | 9/10 | 5053 days | 1% |
| Nora | 9/10 | 5055 days | 1% |
| Slangen | 9/10 | 5064 days | 1% |
| Adam Critchley | 9/10 | 5068 days | 1% |
| Sandy & Michaela | 10/10 | 5084 days | 1% |
| J Knol | 7/10 | 5097 days | 1% |
| ZephyrTL | 10/10 | 5102 days | 1% |
| Robert Carswell | 9/10 | 5139 days | 1% |
| Rudlinger | 10/10 | 5150 days | 1% |
| Fran & Roger | 10/10 | 5150 days | 1% |
| Tacksharp | 10/10 | 5286 days | 1% |
| pkac | 10/10 | 5286 days | 1% |
| mandnken1 | 1/10 | 5377 days | 0% |
| Jennifer Holloway | 8/10 | 5382 days | 1% |
| Oliver Berg | 10/10 | 5391 days | 1% |
| Florian Miller | 10/10 | 5391 days | 1% |
| Guult Ryan | 9/10 | 5394 days | 1% |
| Jackie MacRostie | 6/10 | 5398 days | 1% |
| Michael Orme | 9/10 | 5398 days | 1% |
| Carolin | 9/10 | 5407 days | 1% |
| Melanie Gruber | 10/10 | 5409 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5420 days | 1% |
| David | 8/10 | 5426 days | 1% |
| Stefan Morris | 9/10 | 5427 days | 1% |
| Patrick Decoster | 10/10 | 5429 days | 1% |
| Daniel Lang | 8/10 | 5429 days | 1% |
| D Oostrum | 9/10 | 5431 days | 1% |
| Christina Fischer | 9/10 | 5431 days | 1% |
| Kay and Colin Yendole | 2/10 | 5432 days | 0% |
| Andrew Hammond | 8/10 | 5559 days | 1% |
| Rob | 9/10 | 5690 days | 1% |
| lindam | 10/10 | 5742 days | 1% |
| Family_Thomsen | 10/10 | 5755 days | 1% |
| Gunda G | 10/10 | 5781 days | 1% |
| Willi Heinen | 7/10 | 5781 days | 1% |
| Henrik Plichta | 9/10 | 5782 days | 1% |
| Johan | 10/10 | 5783 days | 1% |
| Daryl Taylor | 9/10 | 5794 days | 1% |
| Charlotte Therland | 10/10 | 5796 days | 1% |
| Greg Gerritz | 9/10 | 5800 days | 1% |
| Loes van Aru | 8/10 | 5814 days | 1% |
| Camenzind | 9/10 | 5821 days | 1% |
| robertst | 9/10 | 5857 days | 1% |
| Anne Ford | 9/10 | 5865 days | 1% |
| Stefan Lua | 10/10 | 5865 days | 1% |
| Peter Essink | 10/10 | 5865 days | 1% |
| Richard Kesteleyn | 8/10 | 5871 days | 1% |
| Lesley Nixon | 8/10 | 5873 days | 1% |
| Hennie Neeleman | 9/10 | 5875 days | 1% |
| Pieter Neeleman | 7/10 | 5875 days | 1% |
| eowyn2k | 9/10 | 5893 days | 1% |
| arthurw | 10/10 | 5980 days | 1% |
| Donna | 10/10 | 6018 days | 1% |
| EvertG | 9/10 | 6088 days | 1% |
| PeterK1 | 8/10 | 6091 days | 1% |
| suet | 9/10 | 6107 days | 1% |
| Katy1 | 9/10 | 6109 days | 1% |
| JudithNetherlands | 8/10 | 6123 days | 1% |
| WinstonH | 6/10 | 6126 days | 1% |
| PBouwmessten | 9/10 | 6127 days | 1% |
| Brigette Guikens | 10/10 | 6128 days | 1% |
| Yvanna | 8/10 | 6150 days | 1% |
| david | 8/10 | 6150 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 102 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 99 | -2.00% |
| 100 | -2.02% |
| 101 | -2.04% |
| 102 | -2.06% |
| 103 | -2.08% |
| 104 | -2.10% |
| 105 | -2.12% |
| … | … |
Balancing Adjustment
2.86% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.