G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
135 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.22% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.22% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.45%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sessie | 10/10 | 231 days | 100% |
| Diana | 4/10 | 566 days | 55% |
| Mike Fricker | 8/10 | 719 days | 71% |
| Mel. | 10/10 | 749 days | 70% |
| John | 1/10 | 749 days | 28% |
| Mark | 5/10 | 780 days | 51% |
| Fabienne | 7/10 | 780 days | 63% |
| Rya | 10/10 | 809 days | 65% |
| Ashleigh | 10/10 | 1054 days | 40% |
| James | 10/10 | 1085 days | 37% |
| Trui Waalwijk | 6/10 | 1146 days | 28% |
| Szilveszter | 10/10 | 1146 days | 32% |
| Laura | 10/10 | 1146 days | 32% |
| Amanda Keller | 6/10 | 1205 days | 24% |
| James | 10/10 | 1570 days | 9% |
| Laura E | 10/10 | 1601 days | 8% |
| Bec | 10/10 | 1754 days | 5% |
| Tamsin | 10/10 | 1845 days | 5% |
| P, H & H | 10/10 | 1904 days | 5% |
| Chantelle | 10/10 | 2270 days | 4% |
| Lisa Kempf | 10/10 | 2485 days | 4% |
| Ema | 10/10 | 2515 days | 4% |
| Scooper | 4/10 | 2546 days | 2% |
| Nik | 7/10 | 2576 days | 3% |
| Michael S | 9/10 | 2635 days | 3% |
| Emre | 10/10 | 2697 days | 3% |
| Mike Fricker | 9/10 | 2788 days | 3% |
| Mike Fricker | 9/10 | 2788 days | 3% |
| Zella Mahoney | 10/10 | 2880 days | 3% |
| Michael McMahon | 9/10 | 2941 days | 3% |
| Bradletn | 10/10 | 2941 days | 3% |
| John Wyatt | 9/10 | 2951 days | 3% |
| UK 50-something couple | 9/10 | 3000 days | 3% |
| Laureen Trainer | 10/10 | 3260 days | 2% |
| Jon Veitch | 9/10 | 3305 days | 2% |
| Wayne Britton | 10/10 | 3329 days | 2% |
| Jane Anderton | 10/10 | 3393 days | 2% |
| Neil Warnock | 9/10 | 3426 days | 2% |
| Tony Waters | 1/10 | 3517 days | 1% |
| Julia Day | 10/10 | 3604 days | 2% |
| Case West | 9/10 | 3615 days | 2% |
| Sheila Kenny | 9/10 | 3657 days | 1% |
| Agnes Bouloumie | 10/10 | 3658 days | 1% |
| David From Switzerland | 7/10 | 3791 days | 1% |
| Alan Field | 8/10 | 3823 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3853 days | 1% |
| Richard Thompson | 9/10 | 3854 days | 1% |
| Oliver S. | 7/10 | 4095 days | 1% |
| Roeland Driessen | 9/10 | 4126 days | 0% |
| Sarah Munnings | 8/10 | 4187 days | 0% |
| Mike Fricker | 9/10 | 4372 days | 0% |
| Brita Topp | 6/10 | 4402 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 4482 days | 1% |
| Florian Carli | 9/10 | 4492 days | 1% |
| Michael | 10/10 | 4492 days | 1% |
| Bertiethebus | 9/10 | 4767 days | 1% |
| Ton Martens | 7/10 | 4789 days | 1% |
| Michael Nolan | 10/10 | 4798 days | 1% |
| Jenny Short | 7/10 | 4826 days | 1% |
| 1246km | 8/10 | 4857 days | 1% |
| Alastair MacDonald | 9/10 | 4875 days | 1% |
| ORfam | 10/10 | 4888 days | 1% |
| Denise Albrecht | 8/10 | 4892 days | 1% |
| Doan | 8/10 | 4893 days | 1% |
| Claudia Mueller | 9/10 | 4893 days | 1% |
| Judy | 10/10 | 4897 days | 1% |
| Lisa Blake | 8/10 | 4904 days | 1% |
| Megan Child | 9/10 | 4905 days | 1% |
| Moni01 | 8/10 | 5132 days | 1% |
| Michael Touzer | 9/10 | 5158 days | 1% |
| Steven Hill | 9/10 | 5159 days | 1% |
| Michael Jefferies | 10/10 | 5166 days | 1% |
| Frans Roebroek | 9/10 | 5174 days | 1% |
| Nora | 9/10 | 5176 days | 1% |
| Slangen | 9/10 | 5185 days | 1% |
| Adam Critchley | 9/10 | 5189 days | 1% |
| Sandy & Michaela | 10/10 | 5205 days | 1% |
| J Knol | 7/10 | 5218 days | 1% |
| ZephyrTL | 10/10 | 5223 days | 1% |
| Robert Carswell | 9/10 | 5260 days | 1% |
| Rudlinger | 10/10 | 5271 days | 1% |
| Fran & Roger | 10/10 | 5271 days | 1% |
| Tacksharp | 10/10 | 5407 days | 1% |
| pkac | 10/10 | 5407 days | 1% |
| mandnken1 | 1/10 | 5498 days | 0% |
| Jennifer Holloway | 8/10 | 5503 days | 1% |
| Oliver Berg | 10/10 | 5512 days | 1% |
| Florian Miller | 10/10 | 5512 days | 1% |
| Guult Ryan | 9/10 | 5515 days | 1% |
| Jackie MacRostie | 6/10 | 5519 days | 1% |
| Michael Orme | 9/10 | 5519 days | 1% |
| Carolin | 9/10 | 5528 days | 1% |
| Melanie Gruber | 10/10 | 5530 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5541 days | 1% |
| David | 8/10 | 5547 days | 1% |
| Stefan Morris | 9/10 | 5548 days | 1% |
| Patrick Decoster | 10/10 | 5550 days | 1% |
| Daniel Lang | 8/10 | 5550 days | 1% |
| D Oostrum | 9/10 | 5552 days | 1% |
| Christina Fischer | 9/10 | 5552 days | 1% |
| Kay and Colin Yendole | 2/10 | 5553 days | 0% |
| Andrew Hammond | 8/10 | 5680 days | 1% |
| Rob | 9/10 | 5811 days | 1% |
| lindam | 10/10 | 5863 days | 1% |
| Family_Thomsen | 10/10 | 5876 days | 1% |
| Gunda G | 10/10 | 5902 days | 1% |
| Willi Heinen | 7/10 | 5902 days | 1% |
| Henrik Plichta | 9/10 | 5903 days | 1% |
| Johan | 10/10 | 5904 days | 1% |
| Daryl Taylor | 9/10 | 5915 days | 1% |
| Charlotte Therland | 10/10 | 5917 days | 1% |
| Greg Gerritz | 9/10 | 5921 days | 1% |
| Loes van Aru | 8/10 | 5935 days | 1% |
| Camenzind | 9/10 | 5942 days | 1% |
| robertst | 9/10 | 5978 days | 1% |
| Anne Ford | 9/10 | 5986 days | 1% |
| Stefan Lua | 10/10 | 5986 days | 1% |
| Peter Essink | 10/10 | 5986 days | 1% |
| Richard Kesteleyn | 8/10 | 5992 days | 1% |
| Lesley Nixon | 8/10 | 5994 days | 1% |
| Hennie Neeleman | 9/10 | 5996 days | 1% |
| Pieter Neeleman | 7/10 | 5996 days | 1% |
| eowyn2k | 9/10 | 6014 days | 1% |
| arthurw | 10/10 | 6101 days | 1% |
| Donna | 10/10 | 6139 days | 1% |
| EvertG | 9/10 | 6209 days | 1% |
| PeterK1 | 8/10 | 6212 days | 1% |
| suet | 9/10 | 6228 days | 1% |
| Katy1 | 9/10 | 6230 days | 1% |
| JudithNetherlands | 8/10 | 6244 days | 1% |
| WinstonH | 6/10 | 6247 days | 1% |
| PBouwmessten | 9/10 | 6248 days | 1% |
| Brigette Guikens | 10/10 | 6249 days | 1% |
| Yvanna | 8/10 | 6271 days | 1% |
| david | 8/10 | 6271 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.36% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 69 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.31% |
| 198 | -3.32% |
| 199 | -3.34% |
| 200 | -3.36% |
| 201 | -3.37% |
| 202 | -3.39% |
| 203 | -3.41% |
| … | … |
Balancing Adjustment
3.26% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.