Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Taupo Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Taupo Holiday Resort
Valid Reviews
135 Valid Reviews
The Lake Taupo Holiday Resort experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 49 |
|
36% |
| 9/10 | 44 |
|
33% |
| 8/10 | 20 |
|
15% |
| 7/10 | 10 |
|
7% |
| 6/10 | 5 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
2% |
86.22% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort valid reviews is 86.22% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
69 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 69 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 69 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
29% |
| 9/10 | 28 |
|
41% |
| 8/10 | 14 |
|
20% |
| 7/10 | 4 |
|
6% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
87.83% Average
The raw data average (mean) for all the Lake Taupo Holiday Resort face-to-face reviews is 87.83% and is based on 69 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.56%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sessie | 10/10 | 353 days | 100% |
| Diana | 4/10 | 688 days | 51% |
| Mike Fricker | 8/10 | 841 days | 63% |
| Mel. | 10/10 | 871 days | 61% |
| John | 1/10 | 871 days | 25% |
| Mark | 5/10 | 902 days | 44% |
| Fabienne | 7/10 | 902 days | 54% |
| Rya | 10/10 | 931 days | 54% |
| Ashleigh | 10/10 | 1176 days | 31% |
| James | 10/10 | 1207 days | 29% |
| Trui Waalwijk | 6/10 | 1268 days | 21% |
| Szilveszter | 10/10 | 1268 days | 24% |
| Laura | 10/10 | 1268 days | 24% |
| Amanda Keller | 6/10 | 1327 days | 18% |
| James | 10/10 | 1692 days | 6% |
| Laura E | 10/10 | 1723 days | 6% |
| Bec | 10/10 | 1876 days | 5% |
| Tamsin | 10/10 | 1967 days | 5% |
| P, H & H | 10/10 | 2026 days | 5% |
| Chantelle | 10/10 | 2392 days | 4% |
| Lisa Kempf | 10/10 | 2607 days | 4% |
| Ema | 10/10 | 2637 days | 4% |
| Scooper | 4/10 | 2668 days | 2% |
| Nik | 7/10 | 2698 days | 3% |
| Michael S | 9/10 | 2757 days | 3% |
| Emre | 10/10 | 2819 days | 3% |
| Mike Fricker | 9/10 | 2910 days | 3% |
| Mike Fricker | 9/10 | 2910 days | 3% |
| Zella Mahoney | 10/10 | 3002 days | 3% |
| Michael McMahon | 9/10 | 3063 days | 3% |
| Bradletn | 10/10 | 3063 days | 3% |
| John Wyatt | 9/10 | 3073 days | 3% |
| UK 50-something couple | 9/10 | 3122 days | 2% |
| Laureen Trainer | 10/10 | 3382 days | 2% |
| Jon Veitch | 9/10 | 3427 days | 2% |
| Wayne Britton | 10/10 | 3451 days | 2% |
| Jane Anderton | 10/10 | 3515 days | 2% |
| Neil Warnock | 9/10 | 3548 days | 2% |
| Tony Waters | 1/10 | 3639 days | 0% |
| Julia Day | 10/10 | 3726 days | 1% |
| Case West | 9/10 | 3737 days | 1% |
| Sheila Kenny | 9/10 | 3779 days | 1% |
| Agnes Bouloumie | 10/10 | 3780 days | 1% |
| David From Switzerland | 7/10 | 3913 days | 1% |
| Alan Field | 8/10 | 3945 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 7/10 | 3975 days | 1% |
| Richard Thompson | 9/10 | 3976 days | 1% |
| Oliver S. | 7/10 | 4217 days | 0% |
| Roeland Driessen | 9/10 | 4248 days | 0% |
| Sarah Munnings | 8/10 | 4309 days | 0% |
| Mike Fricker | 9/10 | 4494 days | 1% |
| Brita Topp | 6/10 | 4524 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 4604 days | 1% |
| Florian Carli | 9/10 | 4614 days | 1% |
| Michael | 10/10 | 4614 days | 1% |
| Bertiethebus | 9/10 | 4889 days | 1% |
| Ton Martens | 7/10 | 4911 days | 1% |
| Michael Nolan | 10/10 | 4920 days | 1% |
| Jenny Short | 7/10 | 4948 days | 1% |
| 1246km | 8/10 | 4979 days | 1% |
| Alastair MacDonald | 9/10 | 4997 days | 1% |
| ORfam | 10/10 | 5010 days | 1% |
| Denise Albrecht | 8/10 | 5014 days | 1% |
| Doan | 8/10 | 5015 days | 1% |
| Claudia Mueller | 9/10 | 5015 days | 1% |
| Judy | 10/10 | 5019 days | 1% |
| Lisa Blake | 8/10 | 5026 days | 1% |
| Megan Child | 9/10 | 5027 days | 1% |
| Moni01 | 8/10 | 5254 days | 1% |
| Michael Touzer | 9/10 | 5280 days | 1% |
| Steven Hill | 9/10 | 5281 days | 1% |
| Michael Jefferies | 10/10 | 5288 days | 1% |
| Frans Roebroek | 9/10 | 5296 days | 1% |
| Nora | 9/10 | 5298 days | 1% |
| Slangen | 9/10 | 5307 days | 1% |
| Adam Critchley | 9/10 | 5311 days | 1% |
| Sandy & Michaela | 10/10 | 5327 days | 1% |
| J Knol | 7/10 | 5340 days | 1% |
| ZephyrTL | 10/10 | 5345 days | 1% |
| Robert Carswell | 9/10 | 5382 days | 1% |
| Rudlinger | 10/10 | 5393 days | 1% |
| Fran & Roger | 10/10 | 5393 days | 1% |
| Tacksharp | 10/10 | 5529 days | 1% |
| pkac | 10/10 | 5529 days | 1% |
| mandnken1 | 1/10 | 5620 days | 0% |
| Jennifer Holloway | 8/10 | 5625 days | 1% |
| Oliver Berg | 10/10 | 5634 days | 1% |
| Florian Miller | 10/10 | 5634 days | 1% |
| Guult Ryan | 9/10 | 5637 days | 1% |
| Jackie MacRostie | 6/10 | 5641 days | 1% |
| Michael Orme | 9/10 | 5641 days | 1% |
| Carolin | 9/10 | 5650 days | 1% |
| Melanie Gruber | 10/10 | 5652 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5663 days | 1% |
| David | 8/10 | 5669 days | 1% |
| Stefan Morris | 9/10 | 5670 days | 1% |
| Patrick Decoster | 10/10 | 5672 days | 1% |
| Daniel Lang | 8/10 | 5672 days | 1% |
| D Oostrum | 9/10 | 5674 days | 1% |
| Christina Fischer | 9/10 | 5674 days | 1% |
| Kay and Colin Yendole | 2/10 | 5675 days | 0% |
| Andrew Hammond | 8/10 | 5802 days | 1% |
| Rob | 9/10 | 5933 days | 1% |
| lindam | 10/10 | 5985 days | 1% |
| Family_Thomsen | 10/10 | 5998 days | 1% |
| Gunda G | 10/10 | 6024 days | 1% |
| Willi Heinen | 7/10 | 6024 days | 1% |
| Henrik Plichta | 9/10 | 6025 days | 1% |
| Johan | 10/10 | 6026 days | 1% |
| Daryl Taylor | 9/10 | 6037 days | 1% |
| Charlotte Therland | 10/10 | 6039 days | 1% |
| Greg Gerritz | 9/10 | 6043 days | 1% |
| Loes van Aru | 8/10 | 6057 days | 1% |
| Camenzind | 9/10 | 6064 days | 1% |
| robertst | 9/10 | 6100 days | 1% |
| Anne Ford | 9/10 | 6108 days | 1% |
| Stefan Lua | 10/10 | 6108 days | 1% |
| Peter Essink | 10/10 | 6108 days | 1% |
| Richard Kesteleyn | 8/10 | 6114 days | 1% |
| Lesley Nixon | 8/10 | 6116 days | 1% |
| Hennie Neeleman | 9/10 | 6118 days | 1% |
| Pieter Neeleman | 7/10 | 6118 days | 1% |
| eowyn2k | 9/10 | 6136 days | 1% |
| arthurw | 10/10 | 6223 days | 1% |
| Donna | 10/10 | 6261 days | 1% |
| EvertG | 9/10 | 6331 days | 1% |
| PeterK1 | 8/10 | 6334 days | 1% |
| suet | 9/10 | 6350 days | 1% |
| Katy1 | 9/10 | 6352 days | 1% |
| JudithNetherlands | 8/10 | 6366 days | 1% |
| WinstonH | 6/10 | 6369 days | 1% |
| PBouwmessten | 9/10 | 6370 days | 1% |
| Brigette Guikens | 10/10 | 6371 days | 1% |
| Yvanna | 8/10 | 6393 days | 1% |
| david | 8/10 | 6393 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Taupo Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.38% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 109 days. However the Lake Taupo Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Taupo Holiday Resort experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.34% |
| 198 | -2.36% |
| 199 | -2.37% |
| 200 | -2.38% |
| 201 | -2.39% |
| 202 | -2.40% |
| 203 | -2.42% |
| … | … |
Balancing Adjustment
2.95% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.