Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cathedral Cove Sea Kayaking.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
118 Valid Reviews
The Cathedral Cove Sea Kayaking experience has a total of 118 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 118 valid reviews:
The raw data average (mean) for all the Cathedral Cove Sea Kayaking valid reviews is 92.71% and is based on 118 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
65 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 118 valid reviews, the experience has 65 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 65 face-to-face reviews:
The raw data average (mean) for all the Cathedral Cove Sea Kayaking face-to-face reviews is 88.77% and is based on 65 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Robert Klub||9/10||1679 days||3.86||100%|
|Robin Lakner||7/10||1685 days||3.5||91%|
|Paula Bauer||10/10||1695 days||3.83||99%|
|Thomas Werner||9/10||1715 days||3.79||98%|
|Devan Sheppard||10/10||2120 days||2.99||78%|
|Jan Legein||9/10||2375 days||2.5||65%|
|Greg Fischer||9/10||2455 days||2.34||61%|
|Alice Berg||10/10||2756 days||1.75||45%|
|Stephan Wolter||10/10||3142 days||0.99||26%|
|Hans Oudenbroek||9/10||3142 days||0.99||26%|
|Paul Weidenfeld||9/10||3144 days||0.99||26%|
|Adam Critchley||9/10||3154 days||0.97||25%|
|Steve & Maggie||10/10||3220 days||0.84||22%|
|Mark de Boer||7/10||3239 days||0.73||19%|
|Jennifer Holloway||9/10||3468 days||0.36||9%|
|Noah Stegmann||9/10||3474 days||0.34||9%|
|Kevin Wong||8/10||3476 days||0.32||8%|
|Michael Messuie||9/10||3484 days||0.32||8%|
|Dirk Van Den Berg||8/10||3488 days||0.3||8%|
|Faye Cox||10/10||3492 days||0.31||8%|
|Janine Diehl||8/10||3499 days||0.28||7%|
|Hannah Watts||8/10||3509 days||0.26||7%|
|Trevor Gibbins||9/10||3510 days||0.27||7%|
|Joanne Byrne||9/10||3511 days||0.27||7%|
|Henrik Petersen||9/10||3515 days||0.26||7%|
|Claire Bulmer||8/10||3517 days||0.25||6%|
|Peter Schmidt||8/10||3859 days||0.0||0%|
|Brian Elmes||9/10||3882 days||0.0||0%|
|julia depis||10/10||3887 days||0.0||0%|
|Dmitry Piven||10/10||3918 days||0.0||0%|
|Hanne Wichmann||10/10||3953 days||0.0||0%|
|Lesley Nixon||7/10||3959 days||0.0||0%|
|Roeder Grit||9/10||3960 days||0.0||0%|
|Helen Edwards-Davis||10/10||3979 days||0.0||0%|
|hilary hale||9/10||4010 days||0.0||0%|
|Jeffrey C||10/10||4131 days||0.0||0%|
|T C||10/10||4131 days||0.0||0%|
|Taryn, Charlotte & Steve||10/10||4131 days||0.0||0%|
|Ian Rogers||10/10||4218 days||0.0||0%|
|Laura Muser||10/10||4251 days||0.0||0%|
|Dave Brooks||9/10||4263 days||0.0||0%|
|Nick & Jess||10/10||4280 days||0.0||0%|
|Craig Wright||10/10||4283 days||0.0||0%|
|maria d||10/10||4435 days||0.0||0%|
|Meike Biel||8/10||4542 days||0.0||0%|
|Emma & Rob||7/10||4606 days||0.0||0%|
|Matt Walker||9/10||4607 days||0.0||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cathedral Cove Sea Kayaking experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 72 days. However the Cathedral Cove Sea Kayaking experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cathedral Cove Sea Kayaking experience has been adjusted for 200 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.