Ranking Score Explained

G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Russell TOP 10 Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Russell TOP 10 Holiday Park

Valid Reviews

144 Valid Reviews

The Russell TOP 10 Holiday Park experience has a total of 146 reviews. There are 144 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 144 valid reviews:

Rating Count Percentage
10/10 58
40%
9/10 43
30%
8/10 25
17%
7/10 9
6%
6/10 2
1%
5/10 2
1%
4/10 1
1%
3/10 1
1%
2/10 2
1%
1/10 1
1%

87.78% Average

The raw data average (mean) for all the Russell TOP 10 Holiday Park valid reviews is 87.78% and is based on 144 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

93 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 144 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 93 face-to-face reviews:

Rating Count Percentage
10/10 30
32%
9/10 32
34%
8/10 21
23%
7/10 6
6%
6/10 2
2%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 1
1%
1/10 1
1%

87.42% Average

The raw data average (mean) for all the Russell TOP 10 Holiday Park face-to-face reviews is 87.42% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

83.11%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
The White Pearl 5/10 534 days 91%
Kurt 7/10 687 days 97%
Shari 9/10 718 days 100%
Sarah Woolley 10/10 746 days 98%
Dawn 5/10 1052 days 42%
Anna Swain 10/10 1295 days 30%
Dan 10/10 1356 days 25%
Belinda & Jean-Michel 10/10 1752 days 7%
Gary Major 10/10 1842 days 7%
Mike Smith 10/10 1873 days 7%
Bert 7/10 1904 days 6%
Su 10/10 1904 days 7%
Suzanne J 10/10 1995 days 6%
Scooper 8/10 2118 days 6%
Sheryl Mackintosh 10/10 2148 days 6%
Peggy Tamati 10/10 2179 days 6%
Amber Lilac 10/10 2207 days 6%
Sabine 9/10 2238 days 6%
Deb S 9/10 2330 days 5%
Sue, UK 10/10 2330 days 5%
Natalie Tomlinson-Kurz 10/10 2695 days 4%
Marwin Jurjus 10/10 2696 days 4%
Grainne Phelan 9/10 2889 days 4%
Laurie Meston 9/10 2896 days 4%
Siobhan Ryan 10/10 2903 days 4%
clive ilich 10/10 2909 days 4%
Dave Rollison 8/10 2909 days 4%
Herman Visser 10/10 2961 days 4%
Julia Lloyd 10/10 2968 days 4%
Hazel North 10/10 2999 days 3%
Tim Burnett 9/10 3091 days 3%
Dennis Page 10/10 3243 days 3%
Staffan Johansson 10/10 3285 days 3%
Aaron Morrow 9/10 3292 days 3%
Urs Baumgartner 9/10 3323 days 3%
Suzanne Vermeulen 3/10 3426 days 1%
Family Trip 7/10 4005 days 1%
Sara Clausen 6/10 4011 days 0%
Leon Courtney 7/10 4012 days 1%
Laurene 1/10 4025 days 0%
Guillaume 2/10 4029 days 0%
catherine welsh 8/10 4064 days 0%
Ut & Sacha 10/10 4156 days 0%
Dick Kooij 9/10 4442 days 1%
Alastair MacDonald 9/10 4447 days 1%
Reijenga 9/10 4451 days 1%
Peter 10/10 4453 days 1%
Judy 10/10 4469 days 1%
kayburns 2/10 4551 days 0%
Peter Kent 10/10 4722 days 1%
Christop Isabella 10/10 4723 days 1%
Tuedi Muggli 10/10 4732 days 1%
Peter Hart 10/10 4732 days 1%
Michael Jefferies 10/10 4738 days 1%
Trevor & Sheila Redman 10/10 4740 days 1%
Schneider 10/10 4748 days 1%
Gillian MacLaren 10/10 4749 days 1%
Walter & Heidi Baumann 8/10 4749 days 1%
Hans Oudenbroek 8/10 4749 days 1%
Charlotte 8/10 4750 days 1%
Ralf Glaser 9/10 4752 days 1%
Slangen 8/10 4757 days 1%
Fleur & Nils 8/10 4757 days 1%
Frank Waskikowski 10/10 4758 days 1%
Maria Dietrich 8/10 4759 days 1%
Samplonius 9/10 4759 days 1%
Schweiger 10/10 4759 days 1%
John Reynolds 10/10 4759 days 1%
David Blundell 10/10 4759 days 1%
Lilja Bjork Hermannsdottir 9/10 4763 days 1%
Remy van Heugten 8/10 4763 days 1%
Kurt Furuskar 9/10 4775 days 1%
bosha22 10/10 4826 days 1%
Pietsch 9/10 4830 days 1%
Robert Carswell 8/10 4832 days 1%
Jungo 9/10 4838 days 1%
Bart Goovaerts 9/10 4842 days 1%
damaca 9/10 4887 days 1%
lyndavid 8/10 5070 days 1%
Derek 9/10 5081 days 1%
John Duffy 10/10 5087 days 1%
Barry Digby 9/10 5088 days 1%
Michael Simmang 10/10 5089 days 1%
Birgette Lindved 10/10 5090 days 1%
Peter & Angela Brown 10/10 5091 days 1%
Krabbe 8/10 5092 days 1%
Julia Hofstetter 9/10 5094 days 1%
Lynda Hutchins 10/10 5095 days 1%
Scheauwen 10/10 5099 days 1%
Haan Begerian 8/10 5115 days 1%
Tobias Torax 10/10 5116 days 1%
Jonathon Heaney 9/10 5122 days 1%
Michael Duckert 8/10 5123 days 1%
Loren van Oordt 10/10 5124 days 1%
Igor Filart 7/10 5124 days 1%
T Chapman 8/10 5124 days 1%
Fred West 9/10 5128 days 1%
sarahwarhurst 10/10 5191 days 1%
David 10/10 5399 days 1%
macmaster 9/10 5405 days 1%
shoretie 10/10 5435 days 1%
Jake Webster 9/10 5452 days 1%
Michael Egli 9/10 5457 days 1%
Mette 10/10 5461 days 1%
Gerhard Kronen 8/10 5463 days 1%
Richie_L 10/10 5466 days 1%
Daniel Goldsbrough 8/10 5467 days 1%
Haitsma 8/10 5474 days 1%
Willi Heinen 9/10 5474 days 1%
Heike Pless 9/10 5475 days 1%
Walter 7/10 5480 days 1%
Hannah Clark 7/10 5487 days 1%
Valerie Van Hemelrijck 7/10 5489 days 1%
Robin Sykes 10/10 5490 days 1%
Stephen 9/10 5490 days 1%
Bram-Jan M 6/10 5493 days 1%
Laura Walters 8/10 5493 days 1%
Jens Bo Rykor 9/10 5507 days 1%
jan and john 9/10 5510 days 1%
Torsten Gehrke 8/10 5511 days 1%
Brian Boyle 9/10 5525 days 1%
aussiesi 4/10 5525 days 1%
kevinp 9/10 5537 days 1%
barts 9/10 5540 days 1%
joannaw 8/10 5541 days 1%
nadinef 9/10 5548 days 1%
Anne Ford 9/10 5558 days 1%
Robert Hausser 9/10 5560 days 1%
Jansen 7/10 5560 days 1%
Sibylle Locher 9/10 5564 days 1%
Jean Paul Mesnage 10/10 5566 days 1%
rogerandchristine 10/10 5685 days 1%
joyceb 9/10 5755 days 1%
Chris Barker 8/10 5794 days 1%
MorganK 9/10 5797 days 1%
wanganuilover 10/10 5800 days 1%
arthurwa 10/10 5800 days 1%
Katy1 9/10 5802 days 1%
BrendaM 10/10 5817 days 1%
MargaretH 10/10 5843 days 1%
Anneleen 8/10 5847 days 1%
Lucy 9/10 5849 days 1%
TobiL 8/10 5870 days 1%
Tamara 10/10 6256 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Russell TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.15% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 52 days. However the Russell TOP 10 Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Russell TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -4.09%
198 -4.11%
199 -4.13%
200 -4.15%
201 -4.17%
202 -4.19%
203 -4.21%

Balancing Adjustment

3.30% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

82%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.