G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Russell TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Russell TOP 10 Holiday Park
Valid Reviews
144 Valid Reviews
The Russell TOP 10 Holiday Park experience has a total of 146 reviews. There are 144 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 144 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 58 |
|
40% |
| 9/10 | 43 |
|
30% |
| 8/10 | 25 |
|
17% |
| 7/10 | 9 |
|
6% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
1% |
87.78% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park valid reviews is 87.78% and is based on 144 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 144 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 32 |
|
34% |
| 8/10 | 21 |
|
23% |
| 7/10 | 6 |
|
6% |
| 6/10 | 2 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
87.42% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park face-to-face reviews is 87.42% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.21%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| The White Pearl | 5/10 | 942 days | 100% |
| Kurt | 7/10 | 1095 days | 87% |
| Shari | 9/10 | 1126 days | 86% |
| Sarah Woolley | 10/10 | 1154 days | 81% |
| Dawn | 5/10 | 1460 days | 25% |
| Anna Swain | 10/10 | 1703 days | 15% |
| Dan | 10/10 | 1764 days | 13% |
| Belinda & Jean-Michel | 10/10 | 2160 days | 11% |
| Gary Major | 10/10 | 2250 days | 10% |
| Mike Smith | 10/10 | 2281 days | 10% |
| Bert | 7/10 | 2312 days | 9% |
| Su | 10/10 | 2312 days | 10% |
| Suzanne J | 10/10 | 2403 days | 9% |
| Scooper | 8/10 | 2526 days | 8% |
| Sheryl Mackintosh | 10/10 | 2556 days | 8% |
| Peggy Tamati | 10/10 | 2587 days | 8% |
| Amber Lilac | 10/10 | 2615 days | 8% |
| Sabine | 9/10 | 2646 days | 8% |
| Deb S | 9/10 | 2738 days | 7% |
| Sue, UK | 10/10 | 2738 days | 8% |
| Natalie Tomlinson-Kurz | 10/10 | 3103 days | 6% |
| Marwin Jurjus | 10/10 | 3104 days | 6% |
| Grainne Phelan | 9/10 | 3297 days | 5% |
| Laurie Meston | 9/10 | 3304 days | 4% |
| Siobhan Ryan | 10/10 | 3311 days | 5% |
| clive ilich | 10/10 | 3317 days | 4% |
| Dave Rollison | 8/10 | 3317 days | 4% |
| Herman Visser | 10/10 | 3369 days | 4% |
| Julia Lloyd | 10/10 | 3376 days | 4% |
| Hazel North | 10/10 | 3407 days | 4% |
| Tim Burnett | 9/10 | 3499 days | 3% |
| Dennis Page | 10/10 | 3651 days | 3% |
| Staffan Johansson | 10/10 | 3693 days | 3% |
| Aaron Morrow | 9/10 | 3700 days | 2% |
| Urs Baumgartner | 9/10 | 3731 days | 2% |
| Suzanne Vermeulen | 3/10 | 3834 days | 0% |
| Family Trip | 7/10 | 4413 days | 1% |
| Sara Clausen | 6/10 | 4419 days | 1% |
| Leon Courtney | 7/10 | 4420 days | 1% |
| Laurene | 1/10 | 4433 days | 0% |
| Guillaume | 2/10 | 4437 days | 0% |
| catherine welsh | 8/10 | 4472 days | 2% |
| Ut & Sacha | 10/10 | 4564 days | 2% |
| Dick Kooij | 9/10 | 4850 days | 2% |
| Alastair MacDonald | 9/10 | 4855 days | 2% |
| Reijenga | 9/10 | 4859 days | 2% |
| Peter | 10/10 | 4861 days | 2% |
| Judy | 10/10 | 4877 days | 2% |
| kayburns | 2/10 | 4959 days | 0% |
| Peter Kent | 10/10 | 5130 days | 2% |
| Christop Isabella | 10/10 | 5131 days | 2% |
| Tuedi Muggli | 10/10 | 5140 days | 2% |
| Peter Hart | 10/10 | 5140 days | 2% |
| Michael Jefferies | 10/10 | 5146 days | 2% |
| Trevor & Sheila Redman | 10/10 | 5148 days | 2% |
| Schneider | 10/10 | 5156 days | 2% |
| Gillian MacLaren | 10/10 | 5157 days | 2% |
| Walter & Heidi Baumann | 8/10 | 5157 days | 2% |
| Hans Oudenbroek | 8/10 | 5157 days | 2% |
| Charlotte | 8/10 | 5158 days | 2% |
| Ralf Glaser | 9/10 | 5160 days | 2% |
| Slangen | 8/10 | 5165 days | 2% |
| Fleur & Nils | 8/10 | 5165 days | 2% |
| Frank Waskikowski | 10/10 | 5166 days | 2% |
| Maria Dietrich | 8/10 | 5167 days | 2% |
| Samplonius | 9/10 | 5167 days | 2% |
| Schweiger | 10/10 | 5167 days | 2% |
| John Reynolds | 10/10 | 5167 days | 2% |
| David Blundell | 10/10 | 5167 days | 2% |
| Lilja Bjork Hermannsdottir | 9/10 | 5171 days | 2% |
| Remy van Heugten | 8/10 | 5171 days | 2% |
| Kurt Furuskar | 9/10 | 5183 days | 2% |
| bosha22 | 10/10 | 5234 days | 2% |
| Pietsch | 9/10 | 5238 days | 2% |
| Robert Carswell | 8/10 | 5240 days | 2% |
| Jungo | 9/10 | 5246 days | 2% |
| Bart Goovaerts | 9/10 | 5250 days | 2% |
| damaca | 9/10 | 5295 days | 2% |
| lyndavid | 8/10 | 5478 days | 2% |
| Derek | 9/10 | 5489 days | 2% |
| John Duffy | 10/10 | 5495 days | 2% |
| Barry Digby | 9/10 | 5496 days | 2% |
| Michael Simmang | 10/10 | 5497 days | 2% |
| Birgette Lindved | 10/10 | 5498 days | 2% |
| Peter & Angela Brown | 10/10 | 5499 days | 2% |
| Krabbe | 8/10 | 5500 days | 2% |
| Julia Hofstetter | 9/10 | 5502 days | 2% |
| Lynda Hutchins | 10/10 | 5503 days | 2% |
| Scheauwen | 10/10 | 5507 days | 2% |
| Haan Begerian | 8/10 | 5523 days | 2% |
| Tobias Torax | 10/10 | 5524 days | 2% |
| Jonathon Heaney | 9/10 | 5530 days | 2% |
| Michael Duckert | 8/10 | 5531 days | 2% |
| Loren van Oordt | 10/10 | 5532 days | 2% |
| Igor Filart | 7/10 | 5532 days | 1% |
| T Chapman | 8/10 | 5532 days | 2% |
| Fred West | 9/10 | 5536 days | 2% |
| sarahwarhurst | 10/10 | 5599 days | 2% |
| David | 10/10 | 5807 days | 2% |
| macmaster | 9/10 | 5813 days | 2% |
| shoretie | 10/10 | 5843 days | 2% |
| Jake Webster | 9/10 | 5860 days | 2% |
| Michael Egli | 9/10 | 5865 days | 2% |
| Mette | 10/10 | 5869 days | 2% |
| Gerhard Kronen | 8/10 | 5871 days | 2% |
| Richie_L | 10/10 | 5874 days | 2% |
| Daniel Goldsbrough | 8/10 | 5875 days | 2% |
| Haitsma | 8/10 | 5882 days | 2% |
| Willi Heinen | 9/10 | 5882 days | 2% |
| Heike Pless | 9/10 | 5883 days | 2% |
| Walter | 7/10 | 5888 days | 1% |
| Hannah Clark | 7/10 | 5895 days | 1% |
| Valerie Van Hemelrijck | 7/10 | 5897 days | 1% |
| Robin Sykes | 10/10 | 5898 days | 2% |
| Stephen | 9/10 | 5898 days | 2% |
| Bram-Jan M | 6/10 | 5901 days | 1% |
| Laura Walters | 8/10 | 5901 days | 2% |
| Jens Bo Rykor | 9/10 | 5915 days | 2% |
| jan and john | 9/10 | 5918 days | 2% |
| Torsten Gehrke | 8/10 | 5919 days | 2% |
| Brian Boyle | 9/10 | 5933 days | 2% |
| aussiesi | 4/10 | 5933 days | 1% |
| kevinp | 9/10 | 5945 days | 2% |
| barts | 9/10 | 5948 days | 2% |
| joannaw | 8/10 | 5949 days | 2% |
| nadinef | 9/10 | 5956 days | 2% |
| Anne Ford | 9/10 | 5966 days | 2% |
| Robert Hausser | 9/10 | 5968 days | 2% |
| Jansen | 7/10 | 5968 days | 1% |
| Sibylle Locher | 9/10 | 5972 days | 2% |
| Jean Paul Mesnage | 10/10 | 5974 days | 2% |
| rogerandchristine | 10/10 | 6093 days | 2% |
| joyceb | 9/10 | 6163 days | 2% |
| Chris Barker | 8/10 | 6202 days | 2% |
| MorganK | 9/10 | 6205 days | 2% |
| wanganuilover | 10/10 | 6208 days | 2% |
| arthurwa | 10/10 | 6208 days | 2% |
| Katy1 | 9/10 | 6210 days | 2% |
| BrendaM | 10/10 | 6225 days | 2% |
| MargaretH | 10/10 | 6251 days | 2% |
| Anneleen | 8/10 | 6255 days | 2% |
| Lucy | 9/10 | 6257 days | 2% |
| TobiL | 8/10 | 6278 days | 2% |
| Tamara | 10/10 | 6664 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Russell TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.75% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Russell TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Russell TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.70% |
| 198 | -3.72% |
| 199 | -3.74% |
| 200 | -3.75% |
| 201 | -3.77% |
| 202 | -3.79% |
| 203 | -3.81% |
| … | … |
Balancing Adjustment
2.88% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.