Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Russell TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Russell TOP 10 Holiday Park
Valid Reviews
146 Valid Reviews
The Russell TOP 10 Holiday Park experience has a total of 148 reviews. There are 146 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 146 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
40% |
| 9/10 | 43 |
|
29% |
| 8/10 | 25 |
|
17% |
| 7/10 | 10 |
|
7% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
1% |
87.74% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park valid reviews is 87.74% and is based on 146 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 146 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 32 |
|
34% |
| 8/10 | 21 |
|
23% |
| 7/10 | 6 |
|
6% |
| 6/10 | 2 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
87.42% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park face-to-face reviews is 87.42% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.47%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jean Marie Conner | 10/10 | 160 days | 100% |
| Campbell Moss | 7/10 | 160 days | 93% |
| The White Pearl | 5/10 | 1103 days | 27% |
| Kurt | 7/10 | 1256 days | 22% |
| Shari | 9/10 | 1287 days | 21% |
| Sarah Woolley | 10/10 | 1315 days | 20% |
| Dawn | 5/10 | 1621 days | 5% |
| Anna Swain | 10/10 | 1864 days | 5% |
| Dan | 10/10 | 1925 days | 4% |
| Belinda & Jean-Michel | 10/10 | 2321 days | 4% |
| Gary Major | 10/10 | 2411 days | 4% |
| Mike Smith | 10/10 | 2442 days | 3% |
| Bert | 7/10 | 2473 days | 3% |
| Su | 10/10 | 2473 days | 3% |
| Suzanne J | 10/10 | 2564 days | 3% |
| Scooper | 8/10 | 2687 days | 3% |
| Sheryl Mackintosh | 10/10 | 2717 days | 3% |
| Peggy Tamati | 10/10 | 2748 days | 3% |
| Amber Lilac | 10/10 | 2776 days | 3% |
| Sabine | 9/10 | 2807 days | 3% |
| Deb S | 9/10 | 2899 days | 3% |
| Sue, UK | 10/10 | 2899 days | 3% |
| Natalie Tomlinson-Kurz | 10/10 | 3264 days | 2% |
| Marwin Jurjus | 10/10 | 3265 days | 2% |
| Grainne Phelan | 9/10 | 3458 days | 1% |
| Laurie Meston | 9/10 | 3465 days | 1% |
| Siobhan Ryan | 10/10 | 3472 days | 1% |
| clive ilich | 10/10 | 3478 days | 1% |
| Dave Rollison | 8/10 | 3478 days | 1% |
| Herman Visser | 10/10 | 3530 days | 1% |
| Julia Lloyd | 10/10 | 3537 days | 1% |
| Hazel North | 10/10 | 3568 days | 1% |
| Tim Burnett | 9/10 | 3660 days | 1% |
| Dennis Page | 10/10 | 3812 days | 1% |
| Staffan Johansson | 10/10 | 3854 days | 1% |
| Aaron Morrow | 9/10 | 3861 days | 1% |
| Urs Baumgartner | 9/10 | 3892 days | 1% |
| Suzanne Vermeulen | 3/10 | 3995 days | 0% |
| Family Trip | 7/10 | 4574 days | 1% |
| Sara Clausen | 6/10 | 4580 days | 0% |
| Leon Courtney | 7/10 | 4581 days | 1% |
| Laurene | 1/10 | 4594 days | 0% |
| Guillaume | 2/10 | 4598 days | 0% |
| catherine welsh | 8/10 | 4633 days | 1% |
| Ut & Sacha | 10/10 | 4725 days | 1% |
| Dick Kooij | 9/10 | 5011 days | 1% |
| Alastair MacDonald | 9/10 | 5016 days | 1% |
| Reijenga | 9/10 | 5020 days | 1% |
| Peter | 10/10 | 5022 days | 1% |
| Judy | 10/10 | 5038 days | 1% |
| kayburns | 2/10 | 5120 days | 0% |
| Peter Kent | 10/10 | 5291 days | 1% |
| Christop Isabella | 10/10 | 5292 days | 1% |
| Tuedi Muggli | 10/10 | 5301 days | 1% |
| Peter Hart | 10/10 | 5301 days | 1% |
| Michael Jefferies | 10/10 | 5307 days | 1% |
| Trevor & Sheila Redman | 10/10 | 5309 days | 1% |
| Schneider | 10/10 | 5317 days | 1% |
| Gillian MacLaren | 10/10 | 5318 days | 1% |
| Walter & Heidi Baumann | 8/10 | 5318 days | 1% |
| Hans Oudenbroek | 8/10 | 5318 days | 1% |
| Charlotte | 8/10 | 5319 days | 1% |
| Ralf Glaser | 9/10 | 5321 days | 1% |
| Slangen | 8/10 | 5326 days | 1% |
| Fleur & Nils | 8/10 | 5326 days | 1% |
| Frank Waskikowski | 10/10 | 5327 days | 1% |
| Maria Dietrich | 8/10 | 5328 days | 1% |
| Samplonius | 9/10 | 5328 days | 1% |
| Schweiger | 10/10 | 5328 days | 1% |
| John Reynolds | 10/10 | 5328 days | 1% |
| David Blundell | 10/10 | 5328 days | 1% |
| Lilja Bjork Hermannsdottir | 9/10 | 5332 days | 1% |
| Remy van Heugten | 8/10 | 5332 days | 1% |
| Kurt Furuskar | 9/10 | 5344 days | 1% |
| bosha22 | 10/10 | 5395 days | 1% |
| Pietsch | 9/10 | 5399 days | 1% |
| Robert Carswell | 8/10 | 5401 days | 1% |
| Jungo | 9/10 | 5407 days | 1% |
| Bart Goovaerts | 9/10 | 5411 days | 1% |
| damaca | 9/10 | 5456 days | 1% |
| lyndavid | 8/10 | 5639 days | 1% |
| Derek | 9/10 | 5650 days | 1% |
| John Duffy | 10/10 | 5656 days | 1% |
| Barry Digby | 9/10 | 5657 days | 1% |
| Michael Simmang | 10/10 | 5658 days | 1% |
| Birgette Lindved | 10/10 | 5659 days | 1% |
| Peter & Angela Brown | 10/10 | 5660 days | 1% |
| Krabbe | 8/10 | 5661 days | 1% |
| Julia Hofstetter | 9/10 | 5663 days | 1% |
| Lynda Hutchins | 10/10 | 5664 days | 1% |
| Scheauwen | 10/10 | 5668 days | 1% |
| Haan Begerian | 8/10 | 5684 days | 1% |
| Tobias Torax | 10/10 | 5685 days | 1% |
| Jonathon Heaney | 9/10 | 5691 days | 1% |
| Michael Duckert | 8/10 | 5692 days | 1% |
| Loren van Oordt | 10/10 | 5693 days | 1% |
| Igor Filart | 7/10 | 5693 days | 1% |
| T Chapman | 8/10 | 5693 days | 1% |
| Fred West | 9/10 | 5697 days | 1% |
| sarahwarhurst | 10/10 | 5760 days | 1% |
| David | 10/10 | 5968 days | 1% |
| macmaster | 9/10 | 5974 days | 1% |
| shoretie | 10/10 | 6004 days | 1% |
| Jake Webster | 9/10 | 6021 days | 1% |
| Michael Egli | 9/10 | 6026 days | 1% |
| Mette | 10/10 | 6030 days | 1% |
| Gerhard Kronen | 8/10 | 6032 days | 1% |
| Richie_L | 10/10 | 6035 days | 1% |
| Daniel Goldsbrough | 8/10 | 6036 days | 1% |
| Haitsma | 8/10 | 6043 days | 1% |
| Willi Heinen | 9/10 | 6043 days | 1% |
| Heike Pless | 9/10 | 6044 days | 1% |
| Walter | 7/10 | 6049 days | 1% |
| Hannah Clark | 7/10 | 6056 days | 1% |
| Valerie Van Hemelrijck | 7/10 | 6058 days | 1% |
| Robin Sykes | 10/10 | 6059 days | 1% |
| Stephen | 9/10 | 6059 days | 1% |
| Bram-Jan M | 6/10 | 6062 days | 0% |
| Laura Walters | 8/10 | 6062 days | 1% |
| Jens Bo Rykor | 9/10 | 6076 days | 1% |
| jan and john | 9/10 | 6079 days | 1% |
| Torsten Gehrke | 8/10 | 6080 days | 1% |
| Brian Boyle | 9/10 | 6094 days | 1% |
| aussiesi | 4/10 | 6094 days | 0% |
| kevinp | 9/10 | 6106 days | 1% |
| barts | 9/10 | 6109 days | 1% |
| joannaw | 8/10 | 6110 days | 1% |
| nadinef | 9/10 | 6117 days | 1% |
| Anne Ford | 9/10 | 6127 days | 1% |
| Robert Hausser | 9/10 | 6129 days | 1% |
| Jansen | 7/10 | 6129 days | 1% |
| Sibylle Locher | 9/10 | 6133 days | 1% |
| Jean Paul Mesnage | 10/10 | 6135 days | 1% |
| rogerandchristine | 10/10 | 6254 days | 1% |
| joyceb | 9/10 | 6324 days | 1% |
| Chris Barker | 8/10 | 6363 days | 1% |
| MorganK | 9/10 | 6366 days | 1% |
| wanganuilover | 10/10 | 6369 days | 1% |
| arthurwa | 10/10 | 6369 days | 1% |
| Katy1 | 9/10 | 6371 days | 1% |
| BrendaM | 10/10 | 6386 days | 1% |
| MargaretH | 10/10 | 6412 days | 1% |
| Anneleen | 8/10 | 6416 days | 1% |
| Lucy | 9/10 | 6418 days | 1% |
| TobiL | 8/10 | 6439 days | 1% |
| Tamara | 10/10 | 6825 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Russell TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.78% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 86 days. However the Russell TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Russell TOP 10 Holiday Park experience has been adjusted for 129 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 126 | -1.74% |
| 127 | -1.75% |
| 128 | -1.77% |
| 129 | -1.78% |
| 130 | -1.80% |
| 131 | -1.81% |
| 132 | -1.82% |
| … | … |
Balancing Adjustment
2.10% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.