Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Russell TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Russell TOP 10 Holiday Park
Valid Reviews
146 Valid Reviews
The Russell TOP 10 Holiday Park experience has a total of 148 reviews. There are 146 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 146 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
40% |
| 9/10 | 43 |
|
29% |
| 8/10 | 25 |
|
17% |
| 7/10 | 10 |
|
7% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
1% |
87.74% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park valid reviews is 87.74% and is based on 146 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 146 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 32 |
|
34% |
| 8/10 | 21 |
|
23% |
| 7/10 | 6 |
|
6% |
| 6/10 | 2 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
87.42% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park face-to-face reviews is 87.42% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.18%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jean Marie Conner | 10/10 | 99 days | 100% |
| Campbell Moss | 7/10 | 99 days | 93% |
| The White Pearl | 5/10 | 1042 days | 30% |
| Kurt | 7/10 | 1195 days | 26% |
| Shari | 9/10 | 1226 days | 25% |
| Sarah Woolley | 10/10 | 1254 days | 23% |
| Dawn | 5/10 | 1560 days | 7% |
| Anna Swain | 10/10 | 1803 days | 5% |
| Dan | 10/10 | 1864 days | 5% |
| Belinda & Jean-Michel | 10/10 | 2260 days | 4% |
| Gary Major | 10/10 | 2350 days | 4% |
| Mike Smith | 10/10 | 2381 days | 4% |
| Bert | 7/10 | 2412 days | 3% |
| Su | 10/10 | 2412 days | 3% |
| Suzanne J | 10/10 | 2503 days | 3% |
| Scooper | 8/10 | 2626 days | 3% |
| Sheryl Mackintosh | 10/10 | 2656 days | 3% |
| Peggy Tamati | 10/10 | 2687 days | 3% |
| Amber Lilac | 10/10 | 2715 days | 3% |
| Sabine | 9/10 | 2746 days | 3% |
| Deb S | 9/10 | 2838 days | 3% |
| Sue, UK | 10/10 | 2838 days | 3% |
| Natalie Tomlinson-Kurz | 10/10 | 3203 days | 2% |
| Marwin Jurjus | 10/10 | 3204 days | 2% |
| Grainne Phelan | 9/10 | 3397 days | 2% |
| Laurie Meston | 9/10 | 3404 days | 1% |
| Siobhan Ryan | 10/10 | 3411 days | 2% |
| clive ilich | 10/10 | 3417 days | 1% |
| Dave Rollison | 8/10 | 3417 days | 1% |
| Herman Visser | 10/10 | 3469 days | 1% |
| Julia Lloyd | 10/10 | 3476 days | 1% |
| Hazel North | 10/10 | 3507 days | 1% |
| Tim Burnett | 9/10 | 3599 days | 1% |
| Dennis Page | 10/10 | 3751 days | 1% |
| Staffan Johansson | 10/10 | 3793 days | 1% |
| Aaron Morrow | 9/10 | 3800 days | 1% |
| Urs Baumgartner | 9/10 | 3831 days | 1% |
| Suzanne Vermeulen | 3/10 | 3934 days | 0% |
| Family Trip | 7/10 | 4513 days | 1% |
| Sara Clausen | 6/10 | 4519 days | 0% |
| Leon Courtney | 7/10 | 4520 days | 1% |
| Laurene | 1/10 | 4533 days | 0% |
| Guillaume | 2/10 | 4537 days | 0% |
| catherine welsh | 8/10 | 4572 days | 1% |
| Ut & Sacha | 10/10 | 4664 days | 1% |
| Dick Kooij | 9/10 | 4950 days | 1% |
| Alastair MacDonald | 9/10 | 4955 days | 1% |
| Reijenga | 9/10 | 4959 days | 1% |
| Peter | 10/10 | 4961 days | 1% |
| Judy | 10/10 | 4977 days | 1% |
| kayburns | 2/10 | 5059 days | 0% |
| Peter Kent | 10/10 | 5230 days | 1% |
| Christop Isabella | 10/10 | 5231 days | 1% |
| Tuedi Muggli | 10/10 | 5240 days | 1% |
| Peter Hart | 10/10 | 5240 days | 1% |
| Michael Jefferies | 10/10 | 5246 days | 1% |
| Trevor & Sheila Redman | 10/10 | 5248 days | 1% |
| Schneider | 10/10 | 5256 days | 1% |
| Gillian MacLaren | 10/10 | 5257 days | 1% |
| Walter & Heidi Baumann | 8/10 | 5257 days | 1% |
| Hans Oudenbroek | 8/10 | 5257 days | 1% |
| Charlotte | 8/10 | 5258 days | 1% |
| Ralf Glaser | 9/10 | 5260 days | 1% |
| Slangen | 8/10 | 5265 days | 1% |
| Fleur & Nils | 8/10 | 5265 days | 1% |
| Frank Waskikowski | 10/10 | 5266 days | 1% |
| Maria Dietrich | 8/10 | 5267 days | 1% |
| Samplonius | 9/10 | 5267 days | 1% |
| Schweiger | 10/10 | 5267 days | 1% |
| John Reynolds | 10/10 | 5267 days | 1% |
| David Blundell | 10/10 | 5267 days | 1% |
| Lilja Bjork Hermannsdottir | 9/10 | 5271 days | 1% |
| Remy van Heugten | 8/10 | 5271 days | 1% |
| Kurt Furuskar | 9/10 | 5283 days | 1% |
| bosha22 | 10/10 | 5334 days | 1% |
| Pietsch | 9/10 | 5338 days | 1% |
| Robert Carswell | 8/10 | 5340 days | 1% |
| Jungo | 9/10 | 5346 days | 1% |
| Bart Goovaerts | 9/10 | 5350 days | 1% |
| damaca | 9/10 | 5395 days | 1% |
| lyndavid | 8/10 | 5578 days | 1% |
| Derek | 9/10 | 5589 days | 1% |
| John Duffy | 10/10 | 5595 days | 1% |
| Barry Digby | 9/10 | 5596 days | 1% |
| Michael Simmang | 10/10 | 5597 days | 1% |
| Birgette Lindved | 10/10 | 5598 days | 1% |
| Peter & Angela Brown | 10/10 | 5599 days | 1% |
| Krabbe | 8/10 | 5600 days | 1% |
| Julia Hofstetter | 9/10 | 5602 days | 1% |
| Lynda Hutchins | 10/10 | 5603 days | 1% |
| Scheauwen | 10/10 | 5607 days | 1% |
| Haan Begerian | 8/10 | 5623 days | 1% |
| Tobias Torax | 10/10 | 5624 days | 1% |
| Jonathon Heaney | 9/10 | 5630 days | 1% |
| Michael Duckert | 8/10 | 5631 days | 1% |
| Loren van Oordt | 10/10 | 5632 days | 1% |
| Igor Filart | 7/10 | 5632 days | 1% |
| T Chapman | 8/10 | 5632 days | 1% |
| Fred West | 9/10 | 5636 days | 1% |
| sarahwarhurst | 10/10 | 5699 days | 1% |
| David | 10/10 | 5907 days | 1% |
| macmaster | 9/10 | 5913 days | 1% |
| shoretie | 10/10 | 5943 days | 1% |
| Jake Webster | 9/10 | 5960 days | 1% |
| Michael Egli | 9/10 | 5965 days | 1% |
| Mette | 10/10 | 5969 days | 1% |
| Gerhard Kronen | 8/10 | 5971 days | 1% |
| Richie_L | 10/10 | 5974 days | 1% |
| Daniel Goldsbrough | 8/10 | 5975 days | 1% |
| Haitsma | 8/10 | 5982 days | 1% |
| Willi Heinen | 9/10 | 5982 days | 1% |
| Heike Pless | 9/10 | 5983 days | 1% |
| Walter | 7/10 | 5988 days | 1% |
| Hannah Clark | 7/10 | 5995 days | 1% |
| Valerie Van Hemelrijck | 7/10 | 5997 days | 1% |
| Robin Sykes | 10/10 | 5998 days | 1% |
| Stephen | 9/10 | 5998 days | 1% |
| Bram-Jan M | 6/10 | 6001 days | 0% |
| Laura Walters | 8/10 | 6001 days | 1% |
| Jens Bo Rykor | 9/10 | 6015 days | 1% |
| jan and john | 9/10 | 6018 days | 1% |
| Torsten Gehrke | 8/10 | 6019 days | 1% |
| Brian Boyle | 9/10 | 6033 days | 1% |
| aussiesi | 4/10 | 6033 days | 0% |
| kevinp | 9/10 | 6045 days | 1% |
| barts | 9/10 | 6048 days | 1% |
| joannaw | 8/10 | 6049 days | 1% |
| nadinef | 9/10 | 6056 days | 1% |
| Anne Ford | 9/10 | 6066 days | 1% |
| Robert Hausser | 9/10 | 6068 days | 1% |
| Jansen | 7/10 | 6068 days | 1% |
| Sibylle Locher | 9/10 | 6072 days | 1% |
| Jean Paul Mesnage | 10/10 | 6074 days | 1% |
| rogerandchristine | 10/10 | 6193 days | 1% |
| joyceb | 9/10 | 6263 days | 1% |
| Chris Barker | 8/10 | 6302 days | 1% |
| MorganK | 9/10 | 6305 days | 1% |
| wanganuilover | 10/10 | 6308 days | 1% |
| arthurwa | 10/10 | 6308 days | 1% |
| Katy1 | 9/10 | 6310 days | 1% |
| BrendaM | 10/10 | 6325 days | 1% |
| MargaretH | 10/10 | 6351 days | 1% |
| Anneleen | 8/10 | 6355 days | 1% |
| Lucy | 9/10 | 6357 days | 1% |
| TobiL | 8/10 | 6378 days | 1% |
| Tamara | 10/10 | 6764 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Russell TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.68% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 124 days. However the Russell TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Russell TOP 10 Holiday Park experience has been adjusted for 68 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 65 | -0.65% |
| 66 | -0.66% |
| 67 | -0.67% |
| 68 | -0.68% |
| 69 | -0.69% |
| 70 | -0.70% |
| 71 | -0.71% |
| … | … |
Balancing Adjustment
1.92% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.