Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Russell TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Russell TOP 10 Holiday Park
Valid Reviews
146 Valid Reviews
The Russell TOP 10 Holiday Park experience has a total of 148 reviews. There are 146 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 146 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
40% |
| 9/10 | 43 |
|
29% |
| 8/10 | 25 |
|
17% |
| 7/10 | 10 |
|
7% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
1% |
87.74% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park valid reviews is 87.74% and is based on 146 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 146 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 32 |
|
34% |
| 8/10 | 21 |
|
23% |
| 7/10 | 6 |
|
6% |
| 6/10 | 2 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
87.42% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park face-to-face reviews is 87.42% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.99%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jean Marie Conner | 10/10 | 60 days | 100% |
| Campbell Moss | 7/10 | 60 days | 93% |
| The White Pearl | 5/10 | 1003 days | 33% |
| Kurt | 7/10 | 1156 days | 28% |
| Shari | 9/10 | 1187 days | 28% |
| Sarah Woolley | 10/10 | 1215 days | 26% |
| Dawn | 5/10 | 1521 days | 7% |
| Anna Swain | 10/10 | 1764 days | 5% |
| Dan | 10/10 | 1825 days | 5% |
| Belinda & Jean-Michel | 10/10 | 2221 days | 4% |
| Gary Major | 10/10 | 2311 days | 4% |
| Mike Smith | 10/10 | 2342 days | 4% |
| Bert | 7/10 | 2373 days | 3% |
| Su | 10/10 | 2373 days | 4% |
| Suzanne J | 10/10 | 2464 days | 3% |
| Scooper | 8/10 | 2587 days | 3% |
| Sheryl Mackintosh | 10/10 | 2617 days | 3% |
| Peggy Tamati | 10/10 | 2648 days | 3% |
| Amber Lilac | 10/10 | 2676 days | 3% |
| Sabine | 9/10 | 2707 days | 3% |
| Deb S | 9/10 | 2799 days | 3% |
| Sue, UK | 10/10 | 2799 days | 3% |
| Natalie Tomlinson-Kurz | 10/10 | 3163 days | 2% |
| Marwin Jurjus | 10/10 | 3165 days | 2% |
| Grainne Phelan | 9/10 | 3358 days | 2% |
| Laurie Meston | 9/10 | 3365 days | 2% |
| Siobhan Ryan | 10/10 | 3372 days | 2% |
| clive ilich | 10/10 | 3377 days | 2% |
| Dave Rollison | 8/10 | 3377 days | 2% |
| Herman Visser | 10/10 | 3430 days | 1% |
| Julia Lloyd | 10/10 | 3436 days | 1% |
| Hazel North | 10/10 | 3467 days | 1% |
| Tim Burnett | 9/10 | 3560 days | 1% |
| Dennis Page | 10/10 | 3711 days | 1% |
| Staffan Johansson | 10/10 | 3754 days | 1% |
| Aaron Morrow | 9/10 | 3761 days | 1% |
| Urs Baumgartner | 9/10 | 3792 days | 1% |
| Suzanne Vermeulen | 3/10 | 3895 days | 0% |
| Family Trip | 7/10 | 4474 days | 1% |
| Sara Clausen | 6/10 | 4480 days | 0% |
| Leon Courtney | 7/10 | 4481 days | 1% |
| Laurene | 1/10 | 4494 days | 0% |
| Guillaume | 2/10 | 4498 days | 0% |
| catherine welsh | 8/10 | 4533 days | 1% |
| Ut & Sacha | 10/10 | 4625 days | 1% |
| Dick Kooij | 9/10 | 4911 days | 1% |
| Alastair MacDonald | 9/10 | 4916 days | 1% |
| Reijenga | 9/10 | 4920 days | 1% |
| Peter | 10/10 | 4922 days | 1% |
| Judy | 10/10 | 4938 days | 1% |
| kayburns | 2/10 | 5020 days | 0% |
| Peter Kent | 10/10 | 5191 days | 1% |
| Christop Isabella | 10/10 | 5192 days | 1% |
| Tuedi Muggli | 10/10 | 5201 days | 1% |
| Peter Hart | 10/10 | 5201 days | 1% |
| Michael Jefferies | 10/10 | 5207 days | 1% |
| Trevor & Sheila Redman | 10/10 | 5209 days | 1% |
| Schneider | 10/10 | 5217 days | 1% |
| Gillian MacLaren | 10/10 | 5218 days | 1% |
| Walter & Heidi Baumann | 8/10 | 5218 days | 1% |
| Hans Oudenbroek | 8/10 | 5218 days | 1% |
| Charlotte | 8/10 | 5219 days | 1% |
| Ralf Glaser | 9/10 | 5221 days | 1% |
| Slangen | 8/10 | 5226 days | 1% |
| Fleur & Nils | 8/10 | 5226 days | 1% |
| Frank Waskikowski | 10/10 | 5227 days | 1% |
| Maria Dietrich | 8/10 | 5228 days | 1% |
| Samplonius | 9/10 | 5228 days | 1% |
| Schweiger | 10/10 | 5228 days | 1% |
| John Reynolds | 10/10 | 5228 days | 1% |
| David Blundell | 10/10 | 5228 days | 1% |
| Lilja Bjork Hermannsdottir | 9/10 | 5232 days | 1% |
| Remy van Heugten | 8/10 | 5232 days | 1% |
| Kurt Furuskar | 9/10 | 5244 days | 1% |
| bosha22 | 10/10 | 5295 days | 1% |
| Pietsch | 9/10 | 5299 days | 1% |
| Robert Carswell | 8/10 | 5301 days | 1% |
| Jungo | 9/10 | 5307 days | 1% |
| Bart Goovaerts | 9/10 | 5311 days | 1% |
| damaca | 9/10 | 5356 days | 1% |
| lyndavid | 8/10 | 5539 days | 1% |
| Derek | 9/10 | 5550 days | 1% |
| John Duffy | 10/10 | 5556 days | 1% |
| Barry Digby | 9/10 | 5557 days | 1% |
| Michael Simmang | 10/10 | 5558 days | 1% |
| Birgette Lindved | 10/10 | 5559 days | 1% |
| Peter & Angela Brown | 10/10 | 5560 days | 1% |
| Krabbe | 8/10 | 5561 days | 1% |
| Julia Hofstetter | 9/10 | 5563 days | 1% |
| Lynda Hutchins | 10/10 | 5564 days | 1% |
| Scheauwen | 10/10 | 5568 days | 1% |
| Haan Begerian | 8/10 | 5584 days | 1% |
| Tobias Torax | 10/10 | 5585 days | 1% |
| Jonathon Heaney | 9/10 | 5591 days | 1% |
| Michael Duckert | 8/10 | 5592 days | 1% |
| Loren van Oordt | 10/10 | 5593 days | 1% |
| Igor Filart | 7/10 | 5593 days | 1% |
| T Chapman | 8/10 | 5593 days | 1% |
| Fred West | 9/10 | 5597 days | 1% |
| sarahwarhurst | 10/10 | 5660 days | 1% |
| David | 10/10 | 5868 days | 1% |
| macmaster | 9/10 | 5874 days | 1% |
| shoretie | 10/10 | 5904 days | 1% |
| Jake Webster | 9/10 | 5921 days | 1% |
| Michael Egli | 9/10 | 5926 days | 1% |
| Mette | 10/10 | 5930 days | 1% |
| Gerhard Kronen | 8/10 | 5932 days | 1% |
| Richie_L | 10/10 | 5935 days | 1% |
| Daniel Goldsbrough | 8/10 | 5936 days | 1% |
| Haitsma | 8/10 | 5943 days | 1% |
| Willi Heinen | 9/10 | 5943 days | 1% |
| Heike Pless | 9/10 | 5944 days | 1% |
| Walter | 7/10 | 5949 days | 1% |
| Hannah Clark | 7/10 | 5956 days | 1% |
| Valerie Van Hemelrijck | 7/10 | 5958 days | 1% |
| Robin Sykes | 10/10 | 5959 days | 1% |
| Stephen | 9/10 | 5959 days | 1% |
| Bram-Jan M | 6/10 | 5962 days | 0% |
| Laura Walters | 8/10 | 5962 days | 1% |
| Jens Bo Rykor | 9/10 | 5976 days | 1% |
| jan and john | 9/10 | 5979 days | 1% |
| Torsten Gehrke | 8/10 | 5980 days | 1% |
| Brian Boyle | 9/10 | 5994 days | 1% |
| aussiesi | 4/10 | 5994 days | 0% |
| kevinp | 9/10 | 6006 days | 1% |
| barts | 9/10 | 6009 days | 1% |
| joannaw | 8/10 | 6010 days | 1% |
| nadinef | 9/10 | 6017 days | 1% |
| Anne Ford | 9/10 | 6027 days | 1% |
| Robert Hausser | 9/10 | 6029 days | 1% |
| Jansen | 7/10 | 6029 days | 1% |
| Sibylle Locher | 9/10 | 6033 days | 1% |
| Jean Paul Mesnage | 10/10 | 6035 days | 1% |
| rogerandchristine | 10/10 | 6154 days | 1% |
| joyceb | 9/10 | 6224 days | 1% |
| Chris Barker | 8/10 | 6263 days | 1% |
| MorganK | 9/10 | 6266 days | 1% |
| wanganuilover | 10/10 | 6269 days | 1% |
| arthurwa | 10/10 | 6269 days | 1% |
| Katy1 | 9/10 | 6271 days | 1% |
| BrendaM | 10/10 | 6286 days | 1% |
| MargaretH | 10/10 | 6312 days | 1% |
| Anneleen | 8/10 | 6316 days | 1% |
| Lucy | 9/10 | 6318 days | 1% |
| TobiL | 8/10 | 6339 days | 1% |
| Tamara | 10/10 | 6725 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Russell TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.36% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 105 days. However the Russell TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Russell TOP 10 Holiday Park experience has been adjusted for 29 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 26 | -0.32% |
| 27 | -0.33% |
| 28 | -0.35% |
| 29 | -0.36% |
| 30 | -0.37% |
| 31 | -0.38% |
| 32 | -0.40% |
| … | … |
Balancing Adjustment
1.90% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.