Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Russell TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Russell TOP 10 Holiday Park
Valid Reviews
146 Valid Reviews
The Russell TOP 10 Holiday Park experience has a total of 148 reviews. There are 146 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 146 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
40% |
| 9/10 | 43 |
|
29% |
| 8/10 | 25 |
|
17% |
| 7/10 | 10 |
|
7% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
1% |
87.74% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park valid reviews is 87.74% and is based on 146 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 146 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 32 |
|
34% |
| 8/10 | 21 |
|
23% |
| 7/10 | 6 |
|
6% |
| 6/10 | 2 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
87.42% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park face-to-face reviews is 87.42% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.65%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jean Marie Conner | 10/10 | 202 days | 100% |
| Campbell Moss | 7/10 | 202 days | 93% |
| The White Pearl | 5/10 | 1145 days | 24% |
| Kurt | 7/10 | 1298 days | 20% |
| Shari | 9/10 | 1329 days | 19% |
| Sarah Woolley | 10/10 | 1357 days | 18% |
| Dawn | 5/10 | 1663 days | 5% |
| Anna Swain | 10/10 | 1906 days | 5% |
| Dan | 10/10 | 1967 days | 4% |
| Belinda & Jean-Michel | 10/10 | 2363 days | 4% |
| Gary Major | 10/10 | 2453 days | 3% |
| Mike Smith | 10/10 | 2484 days | 3% |
| Bert | 7/10 | 2515 days | 3% |
| Su | 10/10 | 2515 days | 3% |
| Suzanne J | 10/10 | 2606 days | 3% |
| Scooper | 8/10 | 2729 days | 3% |
| Sheryl Mackintosh | 10/10 | 2759 days | 3% |
| Peggy Tamati | 10/10 | 2790 days | 3% |
| Amber Lilac | 10/10 | 2818 days | 3% |
| Sabine | 9/10 | 2849 days | 3% |
| Deb S | 9/10 | 2941 days | 2% |
| Sue, UK | 10/10 | 2941 days | 3% |
| Natalie Tomlinson-Kurz | 10/10 | 3305 days | 2% |
| Marwin Jurjus | 10/10 | 3307 days | 2% |
| Grainne Phelan | 9/10 | 3500 days | 1% |
| Laurie Meston | 9/10 | 3507 days | 1% |
| Siobhan Ryan | 10/10 | 3514 days | 1% |
| clive ilich | 10/10 | 3519 days | 1% |
| Dave Rollison | 8/10 | 3519 days | 1% |
| Herman Visser | 10/10 | 3572 days | 1% |
| Julia Lloyd | 10/10 | 3578 days | 1% |
| Hazel North | 10/10 | 3609 days | 1% |
| Tim Burnett | 9/10 | 3702 days | 1% |
| Dennis Page | 10/10 | 3853 days | 1% |
| Staffan Johansson | 10/10 | 3896 days | 1% |
| Aaron Morrow | 9/10 | 3903 days | 1% |
| Urs Baumgartner | 9/10 | 3934 days | 1% |
| Suzanne Vermeulen | 3/10 | 4037 days | 0% |
| Family Trip | 7/10 | 4616 days | 1% |
| Sara Clausen | 6/10 | 4622 days | 1% |
| Leon Courtney | 7/10 | 4623 days | 1% |
| Laurene | 1/10 | 4636 days | 0% |
| Guillaume | 2/10 | 4640 days | 0% |
| catherine welsh | 8/10 | 4675 days | 1% |
| Ut & Sacha | 10/10 | 4767 days | 1% |
| Dick Kooij | 9/10 | 5053 days | 1% |
| Alastair MacDonald | 9/10 | 5058 days | 1% |
| Reijenga | 9/10 | 5062 days | 1% |
| Peter | 10/10 | 5064 days | 1% |
| Judy | 10/10 | 5080 days | 1% |
| kayburns | 2/10 | 5162 days | 0% |
| Peter Kent | 10/10 | 5333 days | 1% |
| Christop Isabella | 10/10 | 5334 days | 1% |
| Tuedi Muggli | 10/10 | 5343 days | 1% |
| Peter Hart | 10/10 | 5343 days | 1% |
| Michael Jefferies | 10/10 | 5349 days | 1% |
| Trevor & Sheila Redman | 10/10 | 5351 days | 1% |
| Schneider | 10/10 | 5359 days | 1% |
| Gillian MacLaren | 10/10 | 5360 days | 1% |
| Walter & Heidi Baumann | 8/10 | 5360 days | 1% |
| Hans Oudenbroek | 8/10 | 5360 days | 1% |
| Charlotte | 8/10 | 5361 days | 1% |
| Ralf Glaser | 9/10 | 5363 days | 1% |
| Slangen | 8/10 | 5368 days | 1% |
| Fleur & Nils | 8/10 | 5368 days | 1% |
| Frank Waskikowski | 10/10 | 5369 days | 1% |
| Maria Dietrich | 8/10 | 5370 days | 1% |
| Samplonius | 9/10 | 5370 days | 1% |
| Schweiger | 10/10 | 5370 days | 1% |
| John Reynolds | 10/10 | 5370 days | 1% |
| David Blundell | 10/10 | 5370 days | 1% |
| Lilja Bjork Hermannsdottir | 9/10 | 5374 days | 1% |
| Remy van Heugten | 8/10 | 5374 days | 1% |
| Kurt Furuskar | 9/10 | 5386 days | 1% |
| bosha22 | 10/10 | 5437 days | 1% |
| Pietsch | 9/10 | 5441 days | 1% |
| Robert Carswell | 8/10 | 5443 days | 1% |
| Jungo | 9/10 | 5449 days | 1% |
| Bart Goovaerts | 9/10 | 5453 days | 1% |
| damaca | 9/10 | 5498 days | 1% |
| lyndavid | 8/10 | 5681 days | 1% |
| Derek | 9/10 | 5692 days | 1% |
| John Duffy | 10/10 | 5698 days | 1% |
| Barry Digby | 9/10 | 5699 days | 1% |
| Michael Simmang | 10/10 | 5700 days | 1% |
| Birgette Lindved | 10/10 | 5701 days | 1% |
| Peter & Angela Brown | 10/10 | 5702 days | 1% |
| Krabbe | 8/10 | 5703 days | 1% |
| Julia Hofstetter | 9/10 | 5705 days | 1% |
| Lynda Hutchins | 10/10 | 5706 days | 1% |
| Scheauwen | 10/10 | 5710 days | 1% |
| Haan Begerian | 8/10 | 5726 days | 1% |
| Tobias Torax | 10/10 | 5727 days | 1% |
| Jonathon Heaney | 9/10 | 5733 days | 1% |
| Michael Duckert | 8/10 | 5734 days | 1% |
| Loren van Oordt | 10/10 | 5735 days | 1% |
| Igor Filart | 7/10 | 5735 days | 1% |
| T Chapman | 8/10 | 5735 days | 1% |
| Fred West | 9/10 | 5739 days | 1% |
| sarahwarhurst | 10/10 | 5802 days | 1% |
| David | 10/10 | 6010 days | 1% |
| macmaster | 9/10 | 6016 days | 1% |
| shoretie | 10/10 | 6046 days | 1% |
| Jake Webster | 9/10 | 6063 days | 1% |
| Michael Egli | 9/10 | 6068 days | 1% |
| Mette | 10/10 | 6072 days | 1% |
| Gerhard Kronen | 8/10 | 6074 days | 1% |
| Richie_L | 10/10 | 6077 days | 1% |
| Daniel Goldsbrough | 8/10 | 6078 days | 1% |
| Haitsma | 8/10 | 6085 days | 1% |
| Willi Heinen | 9/10 | 6085 days | 1% |
| Heike Pless | 9/10 | 6086 days | 1% |
| Walter | 7/10 | 6091 days | 1% |
| Hannah Clark | 7/10 | 6098 days | 1% |
| Valerie Van Hemelrijck | 7/10 | 6100 days | 1% |
| Robin Sykes | 10/10 | 6101 days | 1% |
| Stephen | 9/10 | 6101 days | 1% |
| Bram-Jan M | 6/10 | 6104 days | 1% |
| Laura Walters | 8/10 | 6104 days | 1% |
| Jens Bo Rykor | 9/10 | 6118 days | 1% |
| jan and john | 9/10 | 6121 days | 1% |
| Torsten Gehrke | 8/10 | 6122 days | 1% |
| Brian Boyle | 9/10 | 6136 days | 1% |
| aussiesi | 4/10 | 6136 days | 0% |
| kevinp | 9/10 | 6148 days | 1% |
| barts | 9/10 | 6151 days | 1% |
| joannaw | 8/10 | 6152 days | 1% |
| nadinef | 9/10 | 6159 days | 1% |
| Anne Ford | 9/10 | 6169 days | 1% |
| Robert Hausser | 9/10 | 6171 days | 1% |
| Jansen | 7/10 | 6171 days | 1% |
| Sibylle Locher | 9/10 | 6175 days | 1% |
| Jean Paul Mesnage | 10/10 | 6177 days | 1% |
| rogerandchristine | 10/10 | 6296 days | 1% |
| joyceb | 9/10 | 6366 days | 1% |
| Chris Barker | 8/10 | 6405 days | 1% |
| MorganK | 9/10 | 6408 days | 1% |
| wanganuilover | 10/10 | 6411 days | 1% |
| arthurwa | 10/10 | 6411 days | 1% |
| Katy1 | 9/10 | 6413 days | 1% |
| BrendaM | 10/10 | 6428 days | 1% |
| MargaretH | 10/10 | 6454 days | 1% |
| Anneleen | 8/10 | 6458 days | 1% |
| Lucy | 9/10 | 6460 days | 1% |
| TobiL | 8/10 | 6481 days | 1% |
| Tamara | 10/10 | 6867 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Russell TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.13% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Russell TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Russell TOP 10 Holiday Park experience has been adjusted for 171 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 168 | -3.07% |
| 169 | -3.09% |
| 170 | -3.11% |
| 171 | -3.13% |
| 172 | -3.15% |
| 173 | -3.16% |
| 174 | -3.18% |
| … | … |
Balancing Adjustment
2.36% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.