G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Russell TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Russell TOP 10 Holiday Park
Valid Reviews
144 Valid Reviews
The Russell TOP 10 Holiday Park experience has a total of 146 reviews. There are 144 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 144 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 58 |
|
40% |
| 9/10 | 43 |
|
30% |
| 8/10 | 25 |
|
17% |
| 7/10 | 9 |
|
6% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
1% |
87.78% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park valid reviews is 87.78% and is based on 144 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 144 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 32 |
|
34% |
| 8/10 | 21 |
|
23% |
| 7/10 | 6 |
|
6% |
| 6/10 | 2 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
87.42% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park face-to-face reviews is 87.42% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.85%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| The White Pearl | 5/10 | 837 days | 100% |
| Kurt | 7/10 | 990 days | 91% |
| Shari | 9/10 | 1021 days | 91% |
| Sarah Woolley | 10/10 | 1049 days | 86% |
| Dawn | 5/10 | 1355 days | 29% |
| Anna Swain | 10/10 | 1598 days | 17% |
| Dan | 10/10 | 1659 days | 14% |
| Belinda & Jean-Michel | 10/10 | 2055 days | 10% |
| Gary Major | 10/10 | 2145 days | 10% |
| Mike Smith | 10/10 | 2176 days | 9% |
| Bert | 7/10 | 2207 days | 9% |
| Su | 10/10 | 2207 days | 9% |
| Suzanne J | 10/10 | 2298 days | 9% |
| Scooper | 8/10 | 2421 days | 8% |
| Sheryl Mackintosh | 10/10 | 2451 days | 8% |
| Peggy Tamati | 10/10 | 2482 days | 8% |
| Amber Lilac | 10/10 | 2510 days | 8% |
| Sabine | 9/10 | 2541 days | 8% |
| Deb S | 9/10 | 2633 days | 7% |
| Sue, UK | 10/10 | 2633 days | 7% |
| Natalie Tomlinson-Kurz | 10/10 | 2997 days | 6% |
| Marwin Jurjus | 10/10 | 2999 days | 6% |
| Grainne Phelan | 9/10 | 3192 days | 5% |
| Laurie Meston | 9/10 | 3199 days | 5% |
| Siobhan Ryan | 10/10 | 3206 days | 5% |
| clive ilich | 10/10 | 3211 days | 5% |
| Dave Rollison | 8/10 | 3211 days | 5% |
| Herman Visser | 10/10 | 3264 days | 5% |
| Julia Lloyd | 10/10 | 3270 days | 5% |
| Hazel North | 10/10 | 3301 days | 5% |
| Tim Burnett | 9/10 | 3394 days | 4% |
| Dennis Page | 10/10 | 3545 days | 4% |
| Staffan Johansson | 10/10 | 3588 days | 3% |
| Aaron Morrow | 9/10 | 3595 days | 3% |
| Urs Baumgartner | 9/10 | 3626 days | 3% |
| Suzanne Vermeulen | 3/10 | 3729 days | 1% |
| Family Trip | 7/10 | 4308 days | 0% |
| Sara Clausen | 6/10 | 4314 days | 0% |
| Leon Courtney | 7/10 | 4315 days | 0% |
| Laurene | 1/10 | 4328 days | 0% |
| Guillaume | 2/10 | 4332 days | 0% |
| catherine welsh | 8/10 | 4367 days | 0% |
| Ut & Sacha | 10/10 | 4459 days | 2% |
| Dick Kooij | 9/10 | 4745 days | 2% |
| Alastair MacDonald | 9/10 | 4750 days | 2% |
| Reijenga | 9/10 | 4754 days | 2% |
| Peter | 10/10 | 4756 days | 2% |
| Judy | 10/10 | 4772 days | 2% |
| kayburns | 2/10 | 4854 days | 1% |
| Peter Kent | 10/10 | 5025 days | 2% |
| Christop Isabella | 10/10 | 5026 days | 2% |
| Tuedi Muggli | 10/10 | 5035 days | 2% |
| Peter Hart | 10/10 | 5035 days | 2% |
| Michael Jefferies | 10/10 | 5041 days | 2% |
| Trevor & Sheila Redman | 10/10 | 5043 days | 2% |
| Schneider | 10/10 | 5051 days | 2% |
| Gillian MacLaren | 10/10 | 5052 days | 2% |
| Walter & Heidi Baumann | 8/10 | 5052 days | 2% |
| Hans Oudenbroek | 8/10 | 5052 days | 2% |
| Charlotte | 8/10 | 5053 days | 2% |
| Ralf Glaser | 9/10 | 5055 days | 2% |
| Slangen | 8/10 | 5060 days | 2% |
| Fleur & Nils | 8/10 | 5060 days | 2% |
| Frank Waskikowski | 10/10 | 5061 days | 2% |
| Maria Dietrich | 8/10 | 5062 days | 2% |
| Samplonius | 9/10 | 5062 days | 2% |
| Schweiger | 10/10 | 5062 days | 2% |
| John Reynolds | 10/10 | 5062 days | 2% |
| David Blundell | 10/10 | 5062 days | 2% |
| Lilja Bjork Hermannsdottir | 9/10 | 5066 days | 2% |
| Remy van Heugten | 8/10 | 5066 days | 2% |
| Kurt Furuskar | 9/10 | 5078 days | 2% |
| bosha22 | 10/10 | 5129 days | 2% |
| Pietsch | 9/10 | 5133 days | 2% |
| Robert Carswell | 8/10 | 5135 days | 2% |
| Jungo | 9/10 | 5141 days | 2% |
| Bart Goovaerts | 9/10 | 5145 days | 2% |
| damaca | 9/10 | 5190 days | 2% |
| lyndavid | 8/10 | 5373 days | 2% |
| Derek | 9/10 | 5384 days | 2% |
| John Duffy | 10/10 | 5390 days | 2% |
| Barry Digby | 9/10 | 5391 days | 2% |
| Michael Simmang | 10/10 | 5392 days | 2% |
| Birgette Lindved | 10/10 | 5393 days | 2% |
| Peter & Angela Brown | 10/10 | 5394 days | 2% |
| Krabbe | 8/10 | 5395 days | 2% |
| Julia Hofstetter | 9/10 | 5397 days | 2% |
| Lynda Hutchins | 10/10 | 5398 days | 2% |
| Scheauwen | 10/10 | 5402 days | 2% |
| Haan Begerian | 8/10 | 5418 days | 2% |
| Tobias Torax | 10/10 | 5419 days | 2% |
| Jonathon Heaney | 9/10 | 5425 days | 2% |
| Michael Duckert | 8/10 | 5426 days | 2% |
| Loren van Oordt | 10/10 | 5427 days | 2% |
| Igor Filart | 7/10 | 5427 days | 2% |
| T Chapman | 8/10 | 5427 days | 2% |
| Fred West | 9/10 | 5431 days | 2% |
| sarahwarhurst | 10/10 | 5494 days | 2% |
| David | 10/10 | 5702 days | 2% |
| macmaster | 9/10 | 5708 days | 2% |
| shoretie | 10/10 | 5738 days | 2% |
| Jake Webster | 9/10 | 5755 days | 2% |
| Michael Egli | 9/10 | 5760 days | 2% |
| Mette | 10/10 | 5764 days | 2% |
| Gerhard Kronen | 8/10 | 5766 days | 2% |
| Richie_L | 10/10 | 5769 days | 2% |
| Daniel Goldsbrough | 8/10 | 5770 days | 2% |
| Haitsma | 8/10 | 5777 days | 2% |
| Willi Heinen | 9/10 | 5777 days | 2% |
| Heike Pless | 9/10 | 5778 days | 2% |
| Walter | 7/10 | 5783 days | 2% |
| Hannah Clark | 7/10 | 5790 days | 2% |
| Valerie Van Hemelrijck | 7/10 | 5792 days | 2% |
| Robin Sykes | 10/10 | 5793 days | 2% |
| Stephen | 9/10 | 5793 days | 2% |
| Bram-Jan M | 6/10 | 5796 days | 2% |
| Laura Walters | 8/10 | 5796 days | 2% |
| Jens Bo Rykor | 9/10 | 5810 days | 2% |
| jan and john | 9/10 | 5813 days | 2% |
| Torsten Gehrke | 8/10 | 5814 days | 2% |
| Brian Boyle | 9/10 | 5828 days | 2% |
| aussiesi | 4/10 | 5828 days | 1% |
| kevinp | 9/10 | 5840 days | 2% |
| barts | 9/10 | 5843 days | 2% |
| joannaw | 8/10 | 5844 days | 2% |
| nadinef | 9/10 | 5851 days | 2% |
| Anne Ford | 9/10 | 5861 days | 2% |
| Robert Hausser | 9/10 | 5863 days | 2% |
| Jansen | 7/10 | 5863 days | 2% |
| Sibylle Locher | 9/10 | 5867 days | 2% |
| Jean Paul Mesnage | 10/10 | 5869 days | 2% |
| rogerandchristine | 10/10 | 5988 days | 2% |
| joyceb | 9/10 | 6058 days | 2% |
| Chris Barker | 8/10 | 6097 days | 2% |
| MorganK | 9/10 | 6100 days | 2% |
| wanganuilover | 10/10 | 6103 days | 2% |
| arthurwa | 10/10 | 6103 days | 2% |
| Katy1 | 9/10 | 6105 days | 2% |
| BrendaM | 10/10 | 6120 days | 2% |
| MargaretH | 10/10 | 6146 days | 2% |
| Anneleen | 8/10 | 6150 days | 2% |
| Lucy | 9/10 | 6152 days | 2% |
| TobiL | 8/10 | 6173 days | 2% |
| Tamara | 10/10 | 6559 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Russell TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Russell TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Russell TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
3.06% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.