Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Russell TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Russell TOP 10 Holiday Park
Valid Reviews
146 Valid Reviews
The Russell TOP 10 Holiday Park experience has a total of 148 reviews. There are 146 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 146 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
40% |
| 9/10 | 43 |
|
29% |
| 8/10 | 25 |
|
17% |
| 7/10 | 10 |
|
7% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
1% |
87.74% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park valid reviews is 87.74% and is based on 146 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 146 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 32 |
|
34% |
| 8/10 | 21 |
|
23% |
| 7/10 | 6 |
|
6% |
| 6/10 | 2 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
87.42% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park face-to-face reviews is 87.42% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.08%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jean Marie Conner | 10/10 | 79 days | 100% |
| Campbell Moss | 7/10 | 79 days | 93% |
| The White Pearl | 5/10 | 1022 days | 32% |
| Kurt | 7/10 | 1175 days | 27% |
| Shari | 9/10 | 1206 days | 26% |
| Sarah Woolley | 10/10 | 1234 days | 25% |
| Dawn | 5/10 | 1540 days | 7% |
| Anna Swain | 10/10 | 1783 days | 5% |
| Dan | 10/10 | 1844 days | 5% |
| Belinda & Jean-Michel | 10/10 | 2240 days | 4% |
| Gary Major | 10/10 | 2330 days | 4% |
| Mike Smith | 10/10 | 2361 days | 4% |
| Bert | 7/10 | 2392 days | 3% |
| Su | 10/10 | 2392 days | 4% |
| Suzanne J | 10/10 | 2483 days | 3% |
| Scooper | 8/10 | 2606 days | 3% |
| Sheryl Mackintosh | 10/10 | 2636 days | 3% |
| Peggy Tamati | 10/10 | 2667 days | 3% |
| Amber Lilac | 10/10 | 2695 days | 3% |
| Sabine | 9/10 | 2726 days | 3% |
| Deb S | 9/10 | 2818 days | 3% |
| Sue, UK | 10/10 | 2818 days | 3% |
| Natalie Tomlinson-Kurz | 10/10 | 3183 days | 2% |
| Marwin Jurjus | 10/10 | 3184 days | 2% |
| Grainne Phelan | 9/10 | 3377 days | 2% |
| Laurie Meston | 9/10 | 3384 days | 2% |
| Siobhan Ryan | 10/10 | 3391 days | 2% |
| clive ilich | 10/10 | 3397 days | 2% |
| Dave Rollison | 8/10 | 3397 days | 1% |
| Herman Visser | 10/10 | 3449 days | 1% |
| Julia Lloyd | 10/10 | 3456 days | 1% |
| Hazel North | 10/10 | 3487 days | 1% |
| Tim Burnett | 9/10 | 3579 days | 1% |
| Dennis Page | 10/10 | 3731 days | 1% |
| Staffan Johansson | 10/10 | 3773 days | 1% |
| Aaron Morrow | 9/10 | 3780 days | 1% |
| Urs Baumgartner | 9/10 | 3811 days | 1% |
| Suzanne Vermeulen | 3/10 | 3914 days | 0% |
| Family Trip | 7/10 | 4493 days | 1% |
| Sara Clausen | 6/10 | 4499 days | 0% |
| Leon Courtney | 7/10 | 4500 days | 1% |
| Laurene | 1/10 | 4513 days | 0% |
| Guillaume | 2/10 | 4517 days | 0% |
| catherine welsh | 8/10 | 4552 days | 1% |
| Ut & Sacha | 10/10 | 4644 days | 1% |
| Dick Kooij | 9/10 | 4930 days | 1% |
| Alastair MacDonald | 9/10 | 4935 days | 1% |
| Reijenga | 9/10 | 4939 days | 1% |
| Peter | 10/10 | 4941 days | 1% |
| Judy | 10/10 | 4957 days | 1% |
| kayburns | 2/10 | 5039 days | 0% |
| Peter Kent | 10/10 | 5210 days | 1% |
| Christop Isabella | 10/10 | 5211 days | 1% |
| Tuedi Muggli | 10/10 | 5220 days | 1% |
| Peter Hart | 10/10 | 5220 days | 1% |
| Michael Jefferies | 10/10 | 5226 days | 1% |
| Trevor & Sheila Redman | 10/10 | 5228 days | 1% |
| Schneider | 10/10 | 5236 days | 1% |
| Gillian MacLaren | 10/10 | 5237 days | 1% |
| Walter & Heidi Baumann | 8/10 | 5237 days | 1% |
| Hans Oudenbroek | 8/10 | 5237 days | 1% |
| Charlotte | 8/10 | 5238 days | 1% |
| Ralf Glaser | 9/10 | 5240 days | 1% |
| Slangen | 8/10 | 5245 days | 1% |
| Fleur & Nils | 8/10 | 5245 days | 1% |
| Frank Waskikowski | 10/10 | 5246 days | 1% |
| Maria Dietrich | 8/10 | 5247 days | 1% |
| Samplonius | 9/10 | 5247 days | 1% |
| Schweiger | 10/10 | 5247 days | 1% |
| John Reynolds | 10/10 | 5247 days | 1% |
| David Blundell | 10/10 | 5247 days | 1% |
| Lilja Bjork Hermannsdottir | 9/10 | 5251 days | 1% |
| Remy van Heugten | 8/10 | 5251 days | 1% |
| Kurt Furuskar | 9/10 | 5263 days | 1% |
| bosha22 | 10/10 | 5314 days | 1% |
| Pietsch | 9/10 | 5318 days | 1% |
| Robert Carswell | 8/10 | 5320 days | 1% |
| Jungo | 9/10 | 5326 days | 1% |
| Bart Goovaerts | 9/10 | 5330 days | 1% |
| damaca | 9/10 | 5375 days | 1% |
| lyndavid | 8/10 | 5558 days | 1% |
| Derek | 9/10 | 5569 days | 1% |
| John Duffy | 10/10 | 5575 days | 1% |
| Barry Digby | 9/10 | 5576 days | 1% |
| Michael Simmang | 10/10 | 5577 days | 1% |
| Birgette Lindved | 10/10 | 5578 days | 1% |
| Peter & Angela Brown | 10/10 | 5579 days | 1% |
| Krabbe | 8/10 | 5580 days | 1% |
| Julia Hofstetter | 9/10 | 5582 days | 1% |
| Lynda Hutchins | 10/10 | 5583 days | 1% |
| Scheauwen | 10/10 | 5587 days | 1% |
| Haan Begerian | 8/10 | 5603 days | 1% |
| Tobias Torax | 10/10 | 5604 days | 1% |
| Jonathon Heaney | 9/10 | 5610 days | 1% |
| Michael Duckert | 8/10 | 5611 days | 1% |
| Loren van Oordt | 10/10 | 5612 days | 1% |
| Igor Filart | 7/10 | 5612 days | 1% |
| T Chapman | 8/10 | 5612 days | 1% |
| Fred West | 9/10 | 5616 days | 1% |
| sarahwarhurst | 10/10 | 5679 days | 1% |
| David | 10/10 | 5887 days | 1% |
| macmaster | 9/10 | 5893 days | 1% |
| shoretie | 10/10 | 5923 days | 1% |
| Jake Webster | 9/10 | 5940 days | 1% |
| Michael Egli | 9/10 | 5945 days | 1% |
| Mette | 10/10 | 5949 days | 1% |
| Gerhard Kronen | 8/10 | 5951 days | 1% |
| Richie_L | 10/10 | 5954 days | 1% |
| Daniel Goldsbrough | 8/10 | 5955 days | 1% |
| Haitsma | 8/10 | 5962 days | 1% |
| Willi Heinen | 9/10 | 5962 days | 1% |
| Heike Pless | 9/10 | 5963 days | 1% |
| Walter | 7/10 | 5968 days | 1% |
| Hannah Clark | 7/10 | 5975 days | 1% |
| Valerie Van Hemelrijck | 7/10 | 5977 days | 1% |
| Robin Sykes | 10/10 | 5978 days | 1% |
| Stephen | 9/10 | 5978 days | 1% |
| Bram-Jan M | 6/10 | 5981 days | 0% |
| Laura Walters | 8/10 | 5981 days | 1% |
| Jens Bo Rykor | 9/10 | 5995 days | 1% |
| jan and john | 9/10 | 5998 days | 1% |
| Torsten Gehrke | 8/10 | 5999 days | 1% |
| Brian Boyle | 9/10 | 6013 days | 1% |
| aussiesi | 4/10 | 6013 days | 0% |
| kevinp | 9/10 | 6025 days | 1% |
| barts | 9/10 | 6028 days | 1% |
| joannaw | 8/10 | 6029 days | 1% |
| nadinef | 9/10 | 6036 days | 1% |
| Anne Ford | 9/10 | 6046 days | 1% |
| Robert Hausser | 9/10 | 6048 days | 1% |
| Jansen | 7/10 | 6048 days | 1% |
| Sibylle Locher | 9/10 | 6052 days | 1% |
| Jean Paul Mesnage | 10/10 | 6054 days | 1% |
| rogerandchristine | 10/10 | 6173 days | 1% |
| joyceb | 9/10 | 6243 days | 1% |
| Chris Barker | 8/10 | 6282 days | 1% |
| MorganK | 9/10 | 6285 days | 1% |
| wanganuilover | 10/10 | 6288 days | 1% |
| arthurwa | 10/10 | 6288 days | 1% |
| Katy1 | 9/10 | 6290 days | 1% |
| BrendaM | 10/10 | 6305 days | 1% |
| MargaretH | 10/10 | 6331 days | 1% |
| Anneleen | 8/10 | 6335 days | 1% |
| Lucy | 9/10 | 6337 days | 1% |
| TobiL | 8/10 | 6358 days | 1% |
| Tamara | 10/10 | 6744 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Russell TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.52% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 118 days. However the Russell TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Russell TOP 10 Holiday Park experience has been adjusted for 48 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 45 | -0.49% |
| 46 | -0.50% |
| 47 | -0.51% |
| 48 | -0.52% |
| 49 | -0.53% |
| 50 | -0.54% |
| 51 | -0.55% |
| … | … |
Balancing Adjustment
1.91% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.