Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Russell TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Russell TOP 10 Holiday Park
Valid Reviews
146 Valid Reviews
The Russell TOP 10 Holiday Park experience has a total of 148 reviews. There are 146 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 146 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
40% |
| 9/10 | 43 |
|
29% |
| 8/10 | 25 |
|
17% |
| 7/10 | 10 |
|
7% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
1% |
87.74% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park valid reviews is 87.74% and is based on 146 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 146 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 32 |
|
34% |
| 8/10 | 21 |
|
23% |
| 7/10 | 6 |
|
6% |
| 6/10 | 2 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
87.42% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park face-to-face reviews is 87.42% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.28%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jean Marie Conner | 10/10 | 121 days | 100% |
| Campbell Moss | 7/10 | 121 days | 93% |
| The White Pearl | 5/10 | 1064 days | 29% |
| Kurt | 7/10 | 1217 days | 24% |
| Shari | 9/10 | 1248 days | 24% |
| Sarah Woolley | 10/10 | 1276 days | 22% |
| Dawn | 5/10 | 1582 days | 6% |
| Anna Swain | 10/10 | 1825 days | 5% |
| Dan | 10/10 | 1886 days | 5% |
| Belinda & Jean-Michel | 10/10 | 2282 days | 4% |
| Gary Major | 10/10 | 2372 days | 4% |
| Mike Smith | 10/10 | 2403 days | 4% |
| Bert | 7/10 | 2434 days | 3% |
| Su | 10/10 | 2434 days | 3% |
| Suzanne J | 10/10 | 2525 days | 3% |
| Scooper | 8/10 | 2648 days | 3% |
| Sheryl Mackintosh | 10/10 | 2678 days | 3% |
| Peggy Tamati | 10/10 | 2709 days | 3% |
| Amber Lilac | 10/10 | 2737 days | 3% |
| Sabine | 9/10 | 2768 days | 3% |
| Deb S | 9/10 | 2860 days | 3% |
| Sue, UK | 10/10 | 2860 days | 3% |
| Natalie Tomlinson-Kurz | 10/10 | 3224 days | 2% |
| Marwin Jurjus | 10/10 | 3226 days | 2% |
| Grainne Phelan | 9/10 | 3419 days | 1% |
| Laurie Meston | 9/10 | 3426 days | 1% |
| Siobhan Ryan | 10/10 | 3433 days | 1% |
| clive ilich | 10/10 | 3438 days | 1% |
| Dave Rollison | 8/10 | 3438 days | 1% |
| Herman Visser | 10/10 | 3491 days | 1% |
| Julia Lloyd | 10/10 | 3497 days | 1% |
| Hazel North | 10/10 | 3528 days | 1% |
| Tim Burnett | 9/10 | 3621 days | 1% |
| Dennis Page | 10/10 | 3772 days | 1% |
| Staffan Johansson | 10/10 | 3815 days | 1% |
| Aaron Morrow | 9/10 | 3822 days | 1% |
| Urs Baumgartner | 9/10 | 3853 days | 1% |
| Suzanne Vermeulen | 3/10 | 3956 days | 0% |
| Family Trip | 7/10 | 4535 days | 1% |
| Sara Clausen | 6/10 | 4541 days | 0% |
| Leon Courtney | 7/10 | 4542 days | 1% |
| Laurene | 1/10 | 4555 days | 0% |
| Guillaume | 2/10 | 4559 days | 0% |
| catherine welsh | 8/10 | 4594 days | 1% |
| Ut & Sacha | 10/10 | 4686 days | 1% |
| Dick Kooij | 9/10 | 4972 days | 1% |
| Alastair MacDonald | 9/10 | 4977 days | 1% |
| Reijenga | 9/10 | 4981 days | 1% |
| Peter | 10/10 | 4983 days | 1% |
| Judy | 10/10 | 4999 days | 1% |
| kayburns | 2/10 | 5081 days | 0% |
| Peter Kent | 10/10 | 5252 days | 1% |
| Christop Isabella | 10/10 | 5253 days | 1% |
| Tuedi Muggli | 10/10 | 5262 days | 1% |
| Peter Hart | 10/10 | 5262 days | 1% |
| Michael Jefferies | 10/10 | 5268 days | 1% |
| Trevor & Sheila Redman | 10/10 | 5270 days | 1% |
| Schneider | 10/10 | 5278 days | 1% |
| Gillian MacLaren | 10/10 | 5279 days | 1% |
| Walter & Heidi Baumann | 8/10 | 5279 days | 1% |
| Hans Oudenbroek | 8/10 | 5279 days | 1% |
| Charlotte | 8/10 | 5280 days | 1% |
| Ralf Glaser | 9/10 | 5282 days | 1% |
| Slangen | 8/10 | 5287 days | 1% |
| Fleur & Nils | 8/10 | 5287 days | 1% |
| Frank Waskikowski | 10/10 | 5288 days | 1% |
| Maria Dietrich | 8/10 | 5289 days | 1% |
| Samplonius | 9/10 | 5289 days | 1% |
| Schweiger | 10/10 | 5289 days | 1% |
| John Reynolds | 10/10 | 5289 days | 1% |
| David Blundell | 10/10 | 5289 days | 1% |
| Lilja Bjork Hermannsdottir | 9/10 | 5293 days | 1% |
| Remy van Heugten | 8/10 | 5293 days | 1% |
| Kurt Furuskar | 9/10 | 5305 days | 1% |
| bosha22 | 10/10 | 5356 days | 1% |
| Pietsch | 9/10 | 5360 days | 1% |
| Robert Carswell | 8/10 | 5362 days | 1% |
| Jungo | 9/10 | 5368 days | 1% |
| Bart Goovaerts | 9/10 | 5372 days | 1% |
| damaca | 9/10 | 5417 days | 1% |
| lyndavid | 8/10 | 5600 days | 1% |
| Derek | 9/10 | 5611 days | 1% |
| John Duffy | 10/10 | 5617 days | 1% |
| Barry Digby | 9/10 | 5618 days | 1% |
| Michael Simmang | 10/10 | 5619 days | 1% |
| Birgette Lindved | 10/10 | 5620 days | 1% |
| Peter & Angela Brown | 10/10 | 5621 days | 1% |
| Krabbe | 8/10 | 5622 days | 1% |
| Julia Hofstetter | 9/10 | 5624 days | 1% |
| Lynda Hutchins | 10/10 | 5625 days | 1% |
| Scheauwen | 10/10 | 5629 days | 1% |
| Haan Begerian | 8/10 | 5645 days | 1% |
| Tobias Torax | 10/10 | 5646 days | 1% |
| Jonathon Heaney | 9/10 | 5652 days | 1% |
| Michael Duckert | 8/10 | 5653 days | 1% |
| Loren van Oordt | 10/10 | 5654 days | 1% |
| Igor Filart | 7/10 | 5654 days | 1% |
| T Chapman | 8/10 | 5654 days | 1% |
| Fred West | 9/10 | 5658 days | 1% |
| sarahwarhurst | 10/10 | 5721 days | 1% |
| David | 10/10 | 5929 days | 1% |
| macmaster | 9/10 | 5935 days | 1% |
| shoretie | 10/10 | 5965 days | 1% |
| Jake Webster | 9/10 | 5982 days | 1% |
| Michael Egli | 9/10 | 5987 days | 1% |
| Mette | 10/10 | 5991 days | 1% |
| Gerhard Kronen | 8/10 | 5993 days | 1% |
| Richie_L | 10/10 | 5996 days | 1% |
| Daniel Goldsbrough | 8/10 | 5997 days | 1% |
| Haitsma | 8/10 | 6004 days | 1% |
| Willi Heinen | 9/10 | 6004 days | 1% |
| Heike Pless | 9/10 | 6005 days | 1% |
| Walter | 7/10 | 6010 days | 1% |
| Hannah Clark | 7/10 | 6017 days | 1% |
| Valerie Van Hemelrijck | 7/10 | 6019 days | 1% |
| Robin Sykes | 10/10 | 6020 days | 1% |
| Stephen | 9/10 | 6020 days | 1% |
| Bram-Jan M | 6/10 | 6023 days | 0% |
| Laura Walters | 8/10 | 6023 days | 1% |
| Jens Bo Rykor | 9/10 | 6037 days | 1% |
| jan and john | 9/10 | 6040 days | 1% |
| Torsten Gehrke | 8/10 | 6041 days | 1% |
| Brian Boyle | 9/10 | 6055 days | 1% |
| aussiesi | 4/10 | 6055 days | 0% |
| kevinp | 9/10 | 6067 days | 1% |
| barts | 9/10 | 6070 days | 1% |
| joannaw | 8/10 | 6071 days | 1% |
| nadinef | 9/10 | 6078 days | 1% |
| Anne Ford | 9/10 | 6088 days | 1% |
| Robert Hausser | 9/10 | 6090 days | 1% |
| Jansen | 7/10 | 6090 days | 1% |
| Sibylle Locher | 9/10 | 6094 days | 1% |
| Jean Paul Mesnage | 10/10 | 6096 days | 1% |
| rogerandchristine | 10/10 | 6215 days | 1% |
| joyceb | 9/10 | 6285 days | 1% |
| Chris Barker | 8/10 | 6324 days | 1% |
| MorganK | 9/10 | 6327 days | 1% |
| wanganuilover | 10/10 | 6330 days | 1% |
| arthurwa | 10/10 | 6330 days | 1% |
| Katy1 | 9/10 | 6332 days | 1% |
| BrendaM | 10/10 | 6347 days | 1% |
| MargaretH | 10/10 | 6373 days | 1% |
| Anneleen | 8/10 | 6377 days | 1% |
| Lucy | 9/10 | 6379 days | 1% |
| TobiL | 8/10 | 6400 days | 1% |
| Tamara | 10/10 | 6786 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Russell TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.94% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 123 days. However the Russell TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Russell TOP 10 Holiday Park experience has been adjusted for 90 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 87 | -0.91% |
| 88 | -0.92% |
| 89 | -0.93% |
| 90 | -0.94% |
| 91 | -0.95% |
| 92 | -0.96% |
| 93 | -0.97% |
| … | … |
Balancing Adjustment
1.95% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.