G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Russell TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Russell TOP 10 Holiday Park
Valid Reviews
146 Valid Reviews
The Russell TOP 10 Holiday Park experience has a total of 148 reviews. There are 146 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 146 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
40% |
| 9/10 | 43 |
|
29% |
| 8/10 | 25 |
|
17% |
| 7/10 | 10 |
|
7% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
1% |
87.74% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park valid reviews is 87.74% and is based on 146 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 146 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 32 |
|
34% |
| 8/10 | 21 |
|
23% |
| 7/10 | 6 |
|
6% |
| 6/10 | 2 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
87.42% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park face-to-face reviews is 87.42% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.56%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jean Marie Conner | 10/10 | 182 days | 100% |
| Campbell Moss | 7/10 | 182 days | 93% |
| The White Pearl | 5/10 | 1124 days | 25% |
| Kurt | 7/10 | 1278 days | 21% |
| Shari | 9/10 | 1309 days | 20% |
| Sarah Woolley | 10/10 | 1337 days | 19% |
| Dawn | 5/10 | 1643 days | 5% |
| Anna Swain | 10/10 | 1885 days | 5% |
| Dan | 10/10 | 1946 days | 4% |
| Belinda & Jean-Michel | 10/10 | 2342 days | 4% |
| Gary Major | 10/10 | 2433 days | 4% |
| Mike Smith | 10/10 | 2464 days | 3% |
| Bert | 7/10 | 2495 days | 3% |
| Su | 10/10 | 2495 days | 3% |
| Suzanne J | 10/10 | 2585 days | 3% |
| Scooper | 8/10 | 2708 days | 3% |
| Sheryl Mackintosh | 10/10 | 2739 days | 3% |
| Peggy Tamati | 10/10 | 2770 days | 3% |
| Amber Lilac | 10/10 | 2798 days | 3% |
| Sabine | 9/10 | 2829 days | 3% |
| Deb S | 9/10 | 2921 days | 2% |
| Sue, UK | 10/10 | 2921 days | 3% |
| Natalie Tomlinson-Kurz | 10/10 | 3285 days | 2% |
| Marwin Jurjus | 10/10 | 3287 days | 2% |
| Grainne Phelan | 9/10 | 3480 days | 1% |
| Laurie Meston | 9/10 | 3487 days | 1% |
| Siobhan Ryan | 10/10 | 3494 days | 1% |
| clive ilich | 10/10 | 3499 days | 1% |
| Dave Rollison | 8/10 | 3499 days | 1% |
| Herman Visser | 10/10 | 3552 days | 1% |
| Julia Lloyd | 10/10 | 3558 days | 1% |
| Hazel North | 10/10 | 3589 days | 1% |
| Tim Burnett | 9/10 | 3681 days | 1% |
| Dennis Page | 10/10 | 3833 days | 1% |
| Staffan Johansson | 10/10 | 3876 days | 1% |
| Aaron Morrow | 9/10 | 3883 days | 1% |
| Urs Baumgartner | 9/10 | 3914 days | 1% |
| Suzanne Vermeulen | 3/10 | 4017 days | 0% |
| Family Trip | 7/10 | 4596 days | 1% |
| Sara Clausen | 6/10 | 4602 days | 0% |
| Leon Courtney | 7/10 | 4603 days | 1% |
| Laurene | 1/10 | 4616 days | 0% |
| Guillaume | 2/10 | 4620 days | 0% |
| catherine welsh | 8/10 | 4655 days | 1% |
| Ut & Sacha | 10/10 | 4747 days | 1% |
| Dick Kooij | 9/10 | 5033 days | 1% |
| Alastair MacDonald | 9/10 | 5038 days | 1% |
| Reijenga | 9/10 | 5042 days | 1% |
| Peter | 10/10 | 5044 days | 1% |
| Judy | 10/10 | 5060 days | 1% |
| kayburns | 2/10 | 5141 days | 0% |
| Peter Kent | 10/10 | 5313 days | 1% |
| Christop Isabella | 10/10 | 5314 days | 1% |
| Tuedi Muggli | 10/10 | 5323 days | 1% |
| Peter Hart | 10/10 | 5323 days | 1% |
| Michael Jefferies | 10/10 | 5329 days | 1% |
| Trevor & Sheila Redman | 10/10 | 5331 days | 1% |
| Schneider | 10/10 | 5339 days | 1% |
| Gillian MacLaren | 10/10 | 5340 days | 1% |
| Walter & Heidi Baumann | 8/10 | 5340 days | 1% |
| Hans Oudenbroek | 8/10 | 5340 days | 1% |
| Charlotte | 8/10 | 5341 days | 1% |
| Ralf Glaser | 9/10 | 5343 days | 1% |
| Slangen | 8/10 | 5348 days | 1% |
| Fleur & Nils | 8/10 | 5348 days | 1% |
| Frank Waskikowski | 10/10 | 5349 days | 1% |
| Maria Dietrich | 8/10 | 5350 days | 1% |
| Samplonius | 9/10 | 5350 days | 1% |
| Schweiger | 10/10 | 5350 days | 1% |
| John Reynolds | 10/10 | 5350 days | 1% |
| David Blundell | 10/10 | 5350 days | 1% |
| Lilja Bjork Hermannsdottir | 9/10 | 5354 days | 1% |
| Remy van Heugten | 8/10 | 5354 days | 1% |
| Kurt Furuskar | 9/10 | 5366 days | 1% |
| bosha22 | 10/10 | 5417 days | 1% |
| Pietsch | 9/10 | 5421 days | 1% |
| Robert Carswell | 8/10 | 5423 days | 1% |
| Jungo | 9/10 | 5429 days | 1% |
| Bart Goovaerts | 9/10 | 5433 days | 1% |
| damaca | 9/10 | 5478 days | 1% |
| lyndavid | 8/10 | 5661 days | 1% |
| Derek | 9/10 | 5672 days | 1% |
| John Duffy | 10/10 | 5678 days | 1% |
| Barry Digby | 9/10 | 5679 days | 1% |
| Michael Simmang | 10/10 | 5680 days | 1% |
| Birgette Lindved | 10/10 | 5681 days | 1% |
| Peter & Angela Brown | 10/10 | 5682 days | 1% |
| Krabbe | 8/10 | 5683 days | 1% |
| Julia Hofstetter | 9/10 | 5685 days | 1% |
| Lynda Hutchins | 10/10 | 5686 days | 1% |
| Scheauwen | 10/10 | 5690 days | 1% |
| Haan Begerian | 8/10 | 5706 days | 1% |
| Tobias Torax | 10/10 | 5707 days | 1% |
| Jonathon Heaney | 9/10 | 5713 days | 1% |
| Michael Duckert | 8/10 | 5714 days | 1% |
| Loren van Oordt | 10/10 | 5715 days | 1% |
| Igor Filart | 7/10 | 5715 days | 1% |
| T Chapman | 8/10 | 5715 days | 1% |
| Fred West | 9/10 | 5719 days | 1% |
| sarahwarhurst | 10/10 | 5782 days | 1% |
| David | 10/10 | 5989 days | 1% |
| macmaster | 9/10 | 5995 days | 1% |
| shoretie | 10/10 | 6026 days | 1% |
| Jake Webster | 9/10 | 6043 days | 1% |
| Michael Egli | 9/10 | 6048 days | 1% |
| Mette | 10/10 | 6052 days | 1% |
| Gerhard Kronen | 8/10 | 6054 days | 1% |
| Richie_L | 10/10 | 6057 days | 1% |
| Daniel Goldsbrough | 8/10 | 6058 days | 1% |
| Haitsma | 8/10 | 6065 days | 1% |
| Willi Heinen | 9/10 | 6065 days | 1% |
| Heike Pless | 9/10 | 6066 days | 1% |
| Walter | 7/10 | 6071 days | 1% |
| Hannah Clark | 7/10 | 6078 days | 1% |
| Valerie Van Hemelrijck | 7/10 | 6080 days | 1% |
| Robin Sykes | 10/10 | 6081 days | 1% |
| Stephen | 9/10 | 6081 days | 1% |
| Bram-Jan M | 6/10 | 6084 days | 0% |
| Laura Walters | 8/10 | 6084 days | 1% |
| Jens Bo Rykor | 9/10 | 6098 days | 1% |
| jan and john | 9/10 | 6101 days | 1% |
| Torsten Gehrke | 8/10 | 6102 days | 1% |
| Brian Boyle | 9/10 | 6116 days | 1% |
| aussiesi | 4/10 | 6116 days | 0% |
| kevinp | 9/10 | 6128 days | 1% |
| barts | 9/10 | 6131 days | 1% |
| joannaw | 8/10 | 6132 days | 1% |
| nadinef | 9/10 | 6139 days | 1% |
| Anne Ford | 9/10 | 6149 days | 1% |
| Robert Hausser | 9/10 | 6151 days | 1% |
| Jansen | 7/10 | 6151 days | 1% |
| Sibylle Locher | 9/10 | 6155 days | 1% |
| Jean Paul Mesnage | 10/10 | 6157 days | 1% |
| rogerandchristine | 10/10 | 6275 days | 1% |
| joyceb | 9/10 | 6345 days | 1% |
| Chris Barker | 8/10 | 6384 days | 1% |
| MorganK | 9/10 | 6388 days | 1% |
| wanganuilover | 10/10 | 6391 days | 1% |
| arthurwa | 10/10 | 6391 days | 1% |
| Katy1 | 9/10 | 6393 days | 1% |
| BrendaM | 10/10 | 6408 days | 1% |
| MargaretH | 10/10 | 6434 days | 1% |
| Anneleen | 8/10 | 6438 days | 1% |
| Lucy | 9/10 | 6440 days | 1% |
| TobiL | 8/10 | 6461 days | 1% |
| Tamara | 10/10 | 6847 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Russell TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.45% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 68 days. However the Russell TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Russell TOP 10 Holiday Park experience has been adjusted for 151 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 148 | -2.41% |
| 149 | -2.42% |
| 150 | -2.44% |
| 151 | -2.45% |
| 152 | -2.47% |
| 153 | -2.49% |
| 154 | -2.50% |
| … | … |
Balancing Adjustment
2.22% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.