Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Russell-Orongo Bay Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Russell-Orongo Bay Holiday Park
Valid Reviews
65 Valid Reviews
The Russell-Orongo Bay Holiday Park experience has a total of 66 reviews. There are 65 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 65 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
46% |
| 9/10 | 17 |
|
26% |
| 8/10 | 10 |
|
15% |
| 7/10 | 1 |
|
2% |
| 6/10 | 1 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
2% |
| 2/10 | 1 |
|
2% |
| 1/10 | 2 |
|
3% |
86.31% Average
The raw data average (mean) for all the Russell-Orongo Bay Holiday Park valid reviews is 86.31% and is based on 65 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
5 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 65 valid reviews, the experience has 5 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 5 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 2 |
|
40% |
| 8/10 | 2 |
|
40% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
20% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.00% Average
The raw data average (mean) for all the Russell-Orongo Bay Holiday Park face-to-face reviews is 80.00% and is based on 5 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
76.34%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Steph McConnochie | 10/10 | 187 days | 100% |
| Answa | 1/10 | 735 days | 29% |
| Josie | 4/10 | 826 days | 41% |
| Kerry | 3/10 | 1283 days | 12% |
| Kim | 10/10 | 1403 days | 15% |
| Stephanie Hei | 10/10 | 1891 days | 5% |
| Jennifer | 2/10 | 2134 days | 2% |
| Carys | 10/10 | 2226 days | 4% |
| Josie | 9/10 | 2410 days | 4% |
| Sam | 10/10 | 2410 days | 4% |
| Franz | 4/10 | 2530 days | 2% |
| Sarah | 10/10 | 2591 days | 4% |
| Markus | 10/10 | 2591 days | 4% |
| Dirk | 8/10 | 2591 days | 3% |
| Meg | 10/10 | 2744 days | 3% |
| Emma Guthrie | 8/10 | 2836 days | 3% |
| Martina Horn | 10/10 | 2868 days | 3% |
| Leonie Scholten | 8/10 | 3036 days | 3% |
| Andy Bond | 10/10 | 3223 days | 2% |
| Julia Krysiak | 9/10 | 3260 days | 2% |
| Mike Hopkins | 10/10 | 3260 days | 2% |
| marion | 10/10 | 3291 days | 2% |
| Hannah Noble | 10/10 | 3382 days | 2% |
| Nick Mossman | 7/10 | 3426 days | 2% |
| Janneke Hekhuis | 9/10 | 3606 days | 1% |
| Run2016 | 8/10 | 3626 days | 1% |
| Hana Rachfalik | 10/10 | 3646 days | 1% |
| Anne Hirsch | 8/10 | 3663 days | 1% |
| Sarah Gurney | 9/10 | 3704 days | 1% |
| Anne-G. G | 9/10 | 3901 days | 1% |
| Addy Willcock | 10/10 | 3932 days | 1% |
| Inga Hinnerichsen | 10/10 | 3960 days | 1% |
| Julie Jennings | 8/10 | 3982 days | 1% |
| Loz Moody | 9/10 | 3991 days | 1% |
| Trevor Sharman | 9/10 | 3991 days | 1% |
| Tim Cook | 10/10 | 3991 days | 1% |
| anna anastasia | 9/10 | 3991 days | 1% |
| Laurie | 8/10 | 3991 days | 1% |
| Michael Ohnemus | 10/10 | 3991 days | 1% |
| Ally Cook | 6/10 | 4017 days | 0% |
| Hannah Woodhouse | 10/10 | 4022 days | 1% |
| Angela Vandy | 10/10 | 4052 days | 1% |
| Richard Slee | 10/10 | 4144 days | 0% |
| Gerrit Groeneveld | 1/10 | 4194 days | 0% |
| Sue Maher | 9/10 | 4236 days | 0% |
| Wolfgang and Christine | 9/10 | 4284 days | 0% |
| john anderson | 9/10 | 4297 days | 0% |
| Chaloner Chute | 10/10 | 4325 days | 0% |
| Jan Craig | 10/10 | 4356 days | 0% |
| Caroline Jackson | 10/10 | 4356 days | 0% |
| Lindley Clements | 9/10 | 4356 days | 0% |
| Peter Obermaier | 10/10 | 4417 days | 1% |
| mark burley | 10/10 | 4417 days | 1% |
| K P | 9/10 | 4448 days | 1% |
| Dale Mercier | 10/10 | 4448 days | 1% |
| Rosie Leota | 10/10 | 4448 days | 1% |
| Tracie Thornborough | 10/10 | 4478 days | 1% |
| Kt0909 | 9/10 | 4570 days | 1% |
| alan_lynda | 8/10 | 4662 days | 1% |
| K & F | 9/10 | 4662 days | 1% |
| Nelly & Lisa | 8/10 | 5043 days | 1% |
| graemec | 9/10 | 5056 days | 1% |
| Siobhan Lorgena | 9/10 | 5755 days | 1% |
| Seacookie | 10/10 | 5786 days | 1% |
| Alies van der plank | 8/10 | 5803 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Russell-Orongo Bay Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.34% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Russell-Orongo Bay Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Russell-Orongo Bay Holiday Park experience has been adjusted for 164 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 161 | -3.28% |
| 162 | -3.30% |
| 163 | -3.32% |
| 164 | -3.34% |
| 165 | -3.36% |
| 166 | -3.38% |
| 167 | -3.40% |
| … | … |
Balancing Adjustment
5.49% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.