Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Russell-Orongo Bay Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Russell-Orongo Bay Holiday Park
Valid Reviews
65 Valid Reviews
The Russell-Orongo Bay Holiday Park experience has a total of 66 reviews. There are 65 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 65 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
46% |
| 9/10 | 17 |
|
26% |
| 8/10 | 10 |
|
15% |
| 7/10 | 1 |
|
2% |
| 6/10 | 1 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
3% |
| 3/10 | 1 |
|
2% |
| 2/10 | 1 |
|
2% |
| 1/10 | 2 |
|
3% |
86.31% Average
The raw data average (mean) for all the Russell-Orongo Bay Holiday Park valid reviews is 86.31% and is based on 65 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
5 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 65 valid reviews, the experience has 5 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 5 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 2 |
|
40% |
| 8/10 | 2 |
|
40% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
20% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.00% Average
The raw data average (mean) for all the Russell-Orongo Bay Holiday Park face-to-face reviews is 80.00% and is based on 5 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.04%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Steph McConnochie | 10/10 | 283 days | 100% |
| Answa | 1/10 | 831 days | 26% |
| Josie | 4/10 | 922 days | 35% |
| Kerry | 3/10 | 1379 days | 9% |
| Kim | 10/10 | 1499 days | 12% |
| Stephanie Hei | 10/10 | 1987 days | 5% |
| Jennifer | 2/10 | 2230 days | 2% |
| Carys | 10/10 | 2322 days | 4% |
| Josie | 9/10 | 2506 days | 4% |
| Sam | 10/10 | 2506 days | 4% |
| Franz | 4/10 | 2626 days | 2% |
| Sarah | 10/10 | 2687 days | 3% |
| Markus | 10/10 | 2687 days | 3% |
| Dirk | 8/10 | 2687 days | 3% |
| Meg | 10/10 | 2840 days | 3% |
| Emma Guthrie | 8/10 | 2932 days | 3% |
| Martina Horn | 10/10 | 2964 days | 3% |
| Leonie Scholten | 8/10 | 3132 days | 2% |
| Andy Bond | 10/10 | 3319 days | 2% |
| Julia Krysiak | 9/10 | 3356 days | 2% |
| Mike Hopkins | 10/10 | 3356 days | 2% |
| marion | 10/10 | 3387 days | 2% |
| Hannah Noble | 10/10 | 3478 days | 2% |
| Nick Mossman | 7/10 | 3522 days | 2% |
| Janneke Hekhuis | 9/10 | 3702 days | 1% |
| Run2016 | 8/10 | 3722 days | 1% |
| Hana Rachfalik | 10/10 | 3742 days | 1% |
| Anne Hirsch | 8/10 | 3759 days | 1% |
| Sarah Gurney | 9/10 | 3800 days | 1% |
| Anne-G. G | 9/10 | 3997 days | 1% |
| Addy Willcock | 10/10 | 4028 days | 1% |
| Inga Hinnerichsen | 10/10 | 4056 days | 1% |
| Julie Jennings | 8/10 | 4078 days | 1% |
| Loz Moody | 9/10 | 4087 days | 1% |
| Trevor Sharman | 9/10 | 4087 days | 1% |
| Tim Cook | 10/10 | 4087 days | 1% |
| anna anastasia | 9/10 | 4087 days | 1% |
| Laurie | 8/10 | 4087 days | 1% |
| Michael Ohnemus | 10/10 | 4087 days | 1% |
| Ally Cook | 6/10 | 4113 days | 0% |
| Hannah Woodhouse | 10/10 | 4118 days | 0% |
| Angela Vandy | 10/10 | 4148 days | 0% |
| Richard Slee | 10/10 | 4240 days | 0% |
| Gerrit Groeneveld | 1/10 | 4290 days | 0% |
| Sue Maher | 9/10 | 4332 days | 0% |
| Wolfgang and Christine | 9/10 | 4380 days | 1% |
| john anderson | 9/10 | 4393 days | 1% |
| Chaloner Chute | 10/10 | 4421 days | 1% |
| Jan Craig | 10/10 | 4452 days | 1% |
| Caroline Jackson | 10/10 | 4452 days | 1% |
| Lindley Clements | 9/10 | 4452 days | 1% |
| Peter Obermaier | 10/10 | 4513 days | 1% |
| mark burley | 10/10 | 4513 days | 1% |
| K P | 9/10 | 4544 days | 1% |
| Dale Mercier | 10/10 | 4544 days | 1% |
| Rosie Leota | 10/10 | 4544 days | 1% |
| Tracie Thornborough | 10/10 | 4574 days | 1% |
| Kt0909 | 9/10 | 4666 days | 1% |
| alan_lynda | 8/10 | 4758 days | 1% |
| K & F | 9/10 | 4758 days | 1% |
| Nelly & Lisa | 8/10 | 5139 days | 1% |
| graemec | 9/10 | 5152 days | 1% |
| Siobhan Lorgena | 9/10 | 5851 days | 1% |
| Seacookie | 10/10 | 5882 days | 1% |
| Alies van der plank | 8/10 | 5899 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Russell-Orongo Bay Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.03% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Russell-Orongo Bay Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Russell-Orongo Bay Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.01% |
| 200 | -4.03% |
| 201 | -4.05% |
| 202 | -4.07% |
| 203 | -4.09% |
| … | … |
Balancing Adjustment
5.05% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.