G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cruzy Campers
Valid Reviews
260 Valid Reviews
The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 171 |
|
66% |
| 9/10 | 64 |
|
25% |
| 8/10 | 16 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 1 |
|
0% |
94.50% Average
The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
23% |
| 9/10 | 6 |
|
27% |
| 8/10 | 7 |
|
32% |
| 7/10 | 1 |
|
5% |
| 6/10 | 1 |
|
5% |
| 5/10 | 2 |
|
9% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.18% Average
The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.77%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kim McArdle | 9/10 | 2209 days | 99% |
| Jed Barnett | 10/10 | 2210 days | 100% |
| John Rhodes | 9/10 | 2210 days | 99% |
| Marta Madrigal | 10/10 | 2210 days | 100% |
| Alan Garlick | 9/10 | 2240 days | 98% |
| John Graham | 10/10 | 2240 days | 99% |
| Regina85 | 9/10 | 2302 days | 95% |
| Jean Gallagher | 10/10 | 2333 days | 94% |
| FABRIGLI Patrick | 10/10 | 2574 days | 83% |
| Tiago & Jessica | 10/10 | 2575 days | 83% |
| Baptiste | 9/10 | 2605 days | 81% |
| Lambertus Faber | 9/10 | 2605 days | 81% |
| Barbara James | 9/10 | 2605 days | 81% |
| sandy bufton | 5/10 | 2636 days | 61% |
| David v | 9/10 | 2636 days | 80% |
| Adrian Harris | 9/10 | 2636 days | 80% |
| Viv | 5/10 | 2637 days | 61% |
| Steve Roome | 10/10 | 2637 days | 80% |
| ryan winter | 10/10 | 2637 days | 80% |
| Zoe Hollingsworth | 10/10 | 2637 days | 80% |
| Heidi Harting | 10/10 | 2667 days | 79% |
| Jan van den Berge | 8/10 | 2911 days | 66% |
| Julia Scholten | 10/10 | 2911 days | 68% |
| Francis Adams | 9/10 | 2911 days | 67% |
| André Grondin | 9/10 | 2911 days | 67% |
| vicki sherouse | 10/10 | 2912 days | 68% |
| Franzi and Marcel | 10/10 | 2912 days | 68% |
| Chris Clemens | 10/10 | 2940 days | 66% |
| Claudia Wehrli | 9/10 | 2970 days | 64% |
| Tony McQuail | 9/10 | 2970 days | 64% |
| Sebastiaan Vincent Drost | 10/10 | 2970 days | 65% |
| Marc | 10/10 | 2970 days | 65% |
| Sara & Philipp | 10/10 | 2971 days | 65% |
| Peter Hjort | 10/10 | 3001 days | 63% |
| Penelope Stewart | 9/10 | 3001 days | 63% |
| Christoffer Nilsson | 10/10 | 3001 days | 63% |
| Tim R | 9/10 | 3001 days | 63% |
| Bradley | 10/10 | 3032 days | 62% |
| Francis | 10/10 | 3032 days | 62% |
| Cristina | 10/10 | 3032 days | 62% |
| Dipesh Patel | 9/10 | 3245 days | 52% |
| Dennis van Wissen | 6/10 | 3264 days | 24% |
| Edwin van Maanen | 10/10 | 3276 days | 51% |
| Graham Pentelow | 9/10 | 3276 days | 50% |
| Annelies Holvoet | 9/10 | 3276 days | 50% |
| Lianne Blonk | 10/10 | 3276 days | 51% |
| Fran and Ben | 9/10 | 3292 days | 30% |
| r stiekema | 9/10 | 3304 days | 49% |
| Michelle Tabone | 10/10 | 3304 days | 49% |
| Richard Nevels | 9/10 | 3304 days | 49% |
| Ada Foks | 10/10 | 3304 days | 49% |
| Kati Behrendt | 8/10 | 3305 days | 48% |
| Alex Victor | 10/10 | 3308 days | 30% |
| Gert Koning | 9/10 | 3335 days | 48% |
| Joyce Nolan | 10/10 | 3335 days | 48% |
| T Geelen | 8/10 | 3356 days | 27% |
| Jolanda van Houwelingen | 8/10 | 3359 days | 46% |
| Bree Shaw | 7/10 | 3363 days | 25% |
| angela dagler | 10/10 | 3396 days | 45% |
| Susan H | 10/10 | 3396 days | 45% |
| Stella Liew | 9/10 | 3396 days | 45% |
| Scott Cullen | 10/10 | 3396 days | 45% |
| Taylor Gunstone | 10/10 | 3396 days | 45% |
| rankersmoo | 10/10 | 3427 days | 44% |
| Fleur Schubert | 8/10 | 3427 days | 43% |
| Adam | 10/10 | 3610 days | 35% |
| Tobi | 5/10 | 3611 days | 13% |
| Rebecca Grant | 9/10 | 3624 days | 20% |
| Brad Dobsky | 5/10 | 3636 days | 12% |
| Sarah Grant | 9/10 | 3641 days | 34% |
| Alex Hamlin | 10/10 | 3641 days | 34% |
| hunter cooper | 10/10 | 3641 days | 34% |
| Kim Cole | 10/10 | 3641 days | 34% |
| mathilde colombie | 10/10 | 3670 days | 33% |
| John Haugen | 9/10 | 3670 days | 32% |
| Jos Engelen | 9/10 | 3670 days | 32% |
| Vanessa Jordan | 10/10 | 3670 days | 33% |
| Lorraine Chapman | 9/10 | 3670 days | 32% |
| Phillip Astein | 10/10 | 3670 days | 33% |
| Ines Manteigas | 10/10 | 3701 days | 31% |
| kevin buckley | 10/10 | 3701 days | 31% |
| Lachlan Russell | 10/10 | 3701 days | 31% |
| Camilla Van de Wiel | 8/10 | 3701 days | 30% |
| Mike Vale | 10/10 | 3701 days | 31% |
| Kevin Bryant | 10/10 | 3701 days | 31% |
| Judith B | 9/10 | 3701 days | 31% |
| Stuart Holloway | 9/10 | 3701 days | 31% |
| Kim Sawyers | 10/10 | 3701 days | 31% |
| Gwen Horne | 10/10 | 3702 days | 31% |
| Valentina Pasinetti | 10/10 | 3702 days | 31% |
| Mike Chomeakwich | 10/10 | 3702 days | 31% |
| Sergey Krupsky | 10/10 | 3732 days | 30% |
| Kristen Davies | 10/10 | 3732 days | 30% |
| Nicola Bloom | 10/10 | 3732 days | 30% |
| Iker Peeters | 10/10 | 3733 days | 18% |
| Tessa Wills | 10/10 | 3762 days | 28% |
| Jana Caines | 10/10 | 3762 days | 28% |
| Brenda - | 10/10 | 3762 days | 28% |
| Emily Michel | 9/10 | 3762 days | 28% |
| Lauren Doherty | 9/10 | 3762 days | 28% |
| josie dixon | 10/10 | 3762 days | 28% |
| peter elliman | 9/10 | 3763 days | 28% |
| Wade M | 9/10 | 3793 days | 27% |
| Georgia Henley | 10/10 | 3793 days | 27% |
| Nick Mclaren | 10/10 | 3794 days | 27% |
| Tom Jones | 10/10 | 3794 days | 27% |
| maureen | 8/10 | 3976 days | 18% |
| Wayne Hoyle | 10/10 | 4007 days | 17% |
| Joni Walters | 9/10 | 4007 days | 17% |
| Antonio Goncalves | 9/10 | 4007 days | 17% |
| A G. | 10/10 | 4035 days | 16% |
| Maaike & JW | 9/10 | 4035 days | 15% |
| Kristina M | 10/10 | 4035 days | 16% |
| Catherine Giles | 8/10 | 4035 days | 15% |
| Briony Hill | 9/10 | 4035 days | 15% |
| C Kidd | 10/10 | 4066 days | 14% |
| PimH | 9/10 | 4066 days | 14% |
| T. Marschall | 10/10 | 4066 days | 14% |
| chris inman | 10/10 | 4066 days | 14% |
| Kri Duffy | 10/10 | 4066 days | 14% |
| Lee Ruff | 10/10 | 4066 days | 14% |
| Kerry Nolte | 10/10 | 4066 days | 14% |
| Paul | 9/10 | 4066 days | 14% |
| Sophie Huybrechts | 10/10 | 4089 days | 8% |
| Sue Mitchell | 9/10 | 4097 days | 13% |
| Ruben van Vlierden | 8/10 | 4098 days | 12% |
| Derek Akerhielm | 9/10 | 4127 days | 11% |
| Alex Alex | 10/10 | 4158 days | 10% |
| Roosje Simon | 10/10 | 4158 days | 10% |
| Henry Kaldenbaugh | 10/10 | 4188 days | 9% |
| mark clixby | 10/10 | 4342 days | 1% |
| Graham Smith | 10/10 | 4342 days | 1% |
| jeanpierre | 10/10 | 4342 days | 1% |
| Claire Jenkins | 10/10 | 4342 days | 1% |
| Jackie Reily | 9/10 | 4373 days | 0% |
| Deb and Pat Radolla | 10/10 | 4401 days | 23% |
| Johan Hereora Hummerhielm | 2/10 | 4401 days | 10% |
| Remco & Annet | 8/10 | 4401 days | 23% |
| Susan Locl | 9/10 | 4401 days | 23% |
| ryan branciforte | 10/10 | 4432 days | 23% |
| Trousdale | 10/10 | 4432 days | 23% |
| linda kerr | 10/10 | 4432 days | 23% |
| Bill Singer | 10/10 | 4432 days | 23% |
| Joan G | 9/10 | 4432 days | 23% |
| Kyle Hansen | 10/10 | 4432 days | 23% |
| M Mackenzie | 9/10 | 4432 days | 23% |
| Duff Schmidt | 10/10 | 4463 days | 23% |
| sid Gupta | 10/10 | 4463 days | 23% |
| Tom Sarginson | 10/10 | 4463 days | 23% |
| Jeremy | 9/10 | 4463 days | 23% |
| Eleanor Doak | 10/10 | 4463 days | 23% |
| Andrew Hagerty | 10/10 | 4493 days | 23% |
| Neelima Nair | 10/10 | 4493 days | 23% |
| Steven W | 10/10 | 4493 days | 23% |
| GJ Curzon | 10/10 | 4493 days | 23% |
| Jane Tarrach | 10/10 | 4493 days | 23% |
| julius munda | 10/10 | 4524 days | 23% |
| Nigel Berjak | 10/10 | 4524 days | 23% |
| Kyle Bauer | 10/10 | 4524 days | 23% |
| Michelle Hamilton | 10/10 | 4524 days | 23% |
| travelgood | 10/10 | 4738 days | 23% |
| Dwharks | 10/10 | 4738 days | 23% |
| Max Bezabor | 10/10 | 4738 days | 23% |
| Karin | 10/10 | 4738 days | 23% |
| Catherine Hall | 10/10 | 4738 days | 23% |
| Laure Berné | 10/10 | 4738 days | 23% |
| Elvin Teo | 10/10 | 4766 days | 23% |
| Clay Rush | 10/10 | 4766 days | 23% |
| Svend Kristensen | 10/10 | 4766 days | 23% |
| Jos de Rooij | 10/10 | 4766 days | 23% |
| Nicole Huxley | 10/10 | 4766 days | 23% |
| Cliff Renfrew | 10/10 | 4766 days | 23% |
| soph | 10/10 | 4797 days | 23% |
| Kali | 10/10 | 4797 days | 23% |
| David | 10/10 | 4797 days | 23% |
| Jonathan | 10/10 | 4797 days | 23% |
| harry12 | 10/10 | 4797 days | 23% |
| Larry K | 10/10 | 4797 days | 23% |
| Martin Thomas | 8/10 | 4820 days | 13% |
| rnicks | 10/10 | 4828 days | 23% |
| Georg Mueller | 9/10 | 4828 days | 23% |
| Annette Nold | 9/10 | 4828 days | 23% |
| Marco Spinelli | 10/10 | 4828 days | 23% |
| PolarBear | 10/10 | 4858 days | 23% |
| Allen Pocock | 10/10 | 4858 days | 23% |
| cfarrpapi | 10/10 | 4858 days | 23% |
| Thomas Hadinger | 10/10 | 4858 days | 23% |
| Jean Cote | 10/10 | 4858 days | 23% |
| Sarah Taylor | 9/10 | 4888 days | 23% |
| TIMSUE | 10/10 | 4919 days | 23% |
| alisonwilliams63 | 10/10 | 5072 days | 23% |
| hobbesz134 | 9/10 | 5072 days | 23% |
| Shain Herbert | 8/10 | 5098 days | 13% |
| GaryandShelley | 9/10 | 5103 days | 23% |
| Carolee Webster | 9/10 | 5112 days | 14% |
| Inge & Erik | 9/10 | 5113 days | 14% |
| tribot | 10/10 | 5132 days | 23% |
| Doudoufrench | 10/10 | 5132 days | 23% |
| replant | 10/10 | 5132 days | 23% |
| arnonshany | 10/10 | 5132 days | 23% |
| sujen | 10/10 | 5163 days | 23% |
| hotspuhtots | 10/10 | 5163 days | 23% |
| phebejim | 9/10 | 5163 days | 23% |
| jstroth | 10/10 | 5163 days | 23% |
| mervyn | 10/10 | 5194 days | 23% |
| MacPerthWA | 10/10 | 5194 days | 23% |
| coachp | 10/10 | 5194 days | 23% |
| LJNicol | 9/10 | 5194 days | 23% |
| Pinkangie1963 | 10/10 | 5194 days | 23% |
| eva_julia | 10/10 | 5194 days | 23% |
| Bidster | 10/10 | 5224 days | 23% |
| Liem | 10/10 | 5224 days | 23% |
| BARRYCOULTON | 10/10 | 5224 days | 23% |
| clearycar | 10/10 | 5224 days | 23% |
| Declan | 10/10 | 5255 days | 23% |
| visser01 | 7/10 | 5255 days | 22% |
| cotus78 | 10/10 | 5255 days | 23% |
| williamb | 10/10 | 5285 days | 23% |
| NigelE | 10/10 | 5316 days | 23% |
| koverton | 10/10 | 5438 days | 23% |
| ttighe | 10/10 | 5438 days | 23% |
| Eddie | 10/10 | 5438 days | 23% |
| Van Vliet | 10/10 | 5456 days | 14% |
| K & J Overton | 9/10 | 5463 days | 14% |
| olivierandceline | 10/10 | 5469 days | 23% |
| Inge | 10/10 | 5469 days | 23% |
| Mark Roelofs | 8/10 | 5488 days | 13% |
| tomsarge | 10/10 | 5528 days | 23% |
| peter_raewyn | 10/10 | 5528 days | 23% |
| tembo_too | 10/10 | 5528 days | 23% |
| Ed Day | 10/10 | 5528 days | 23% |
| doswell | 10/10 | 5528 days | 23% |
| Joanna_Griffiths | 10/10 | 5589 days | 23% |
| david_nash | 10/10 | 5589 days | 23% |
| margrietaad46 | 9/10 | 5589 days | 23% |
| michelleman2011 | 10/10 | 5589 days | 23% |
| minimutley | 10/10 | 5620 days | 23% |
| tigin | 9/10 | 5620 days | 23% |
| Kate Ｐａｉｇｅ ＢＡＩＬＥＹ | 10/10 | 5803 days | 23% |
| bdgenge | 10/10 | 5834 days | 23% |
| Vincente Garrido | 9/10 | 5857 days | 14% |
| Steffi | 10/10 | 5862 days | 23% |
| Papa Rick & Gilly Reilly-Davidson | 10/10 | 5862 days | 23% |
| Magdalena | 9/10 | 5893 days | 23% |
| Fred Findlay | 10/10 | 5954 days | 23% |
| trekkerbabs | 9/10 | 5954 days | 23% |
| hugh peters | 9/10 | 5985 days | 23% |
| Arjan Boomert | 10/10 | 5985 days | 23% |
| erikholland | 10/10 | 6169 days | 23% |
| Thijs | 8/10 | 6184 days | 13% |
| JudithNetherlands | 8/10 | 6184 days | 13% |
| AndynColette Russell | 10/10 | 6197 days | 23% |
| jo_dame | 10/10 | 6204 days | 23% |
| MoakterW | 8/10 | 6212 days | 13% |
| Camilla E | 10/10 | 6224 days | 23% |
| Gaz | 10/10 | 6271 days | 23% |
| Sjaak | 9/10 | 6323 days | 23% |
| Sanmandy | 10/10 | 6333 days | 23% |
| QueenstownRasta | 1/10 | 6383 days | 9% |
| Tom Ben | 10/10 | 6539 days | 14% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.15% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 53 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.13% |
| 200 | -4.15% |
| 201 | -4.17% |
| 202 | -4.19% |
| 203 | -4.21% |
| … | … |
Balancing Adjustment
1.35% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.