Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cruzy Campers
Valid Reviews
260 Valid Reviews
The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 171 |
|
66% |
| 9/10 | 64 |
|
25% |
| 8/10 | 16 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 1 |
|
0% |
94.50% Average
The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
23% |
| 9/10 | 6 |
|
27% |
| 8/10 | 7 |
|
32% |
| 7/10 | 1 |
|
5% |
| 6/10 | 1 |
|
5% |
| 5/10 | 2 |
|
9% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.18% Average
The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.88%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kim McArdle | 9/10 | 2371 days | 99% |
| Jed Barnett | 10/10 | 2372 days | 100% |
| John Rhodes | 9/10 | 2372 days | 99% |
| Marta Madrigal | 10/10 | 2372 days | 100% |
| Alan Garlick | 9/10 | 2402 days | 97% |
| John Graham | 10/10 | 2402 days | 98% |
| Regina85 | 9/10 | 2464 days | 94% |
| Jean Gallagher | 10/10 | 2495 days | 94% |
| FABRIGLI Patrick | 10/10 | 2736 days | 82% |
| Tiago & Jessica | 10/10 | 2737 days | 82% |
| Baptiste | 9/10 | 2767 days | 79% |
| Lambertus Faber | 9/10 | 2767 days | 79% |
| Barbara James | 9/10 | 2767 days | 79% |
| sandy bufton | 5/10 | 2798 days | 59% |
| David v | 9/10 | 2798 days | 78% |
| Adrian Harris | 9/10 | 2798 days | 78% |
| Viv | 5/10 | 2799 days | 59% |
| Steve Roome | 10/10 | 2799 days | 78% |
| ryan winter | 10/10 | 2799 days | 78% |
| Zoe Hollingsworth | 10/10 | 2799 days | 78% |
| Heidi Harting | 10/10 | 2829 days | 77% |
| Jan van den Berge | 8/10 | 3073 days | 63% |
| Julia Scholten | 10/10 | 3073 days | 65% |
| Francis Adams | 9/10 | 3073 days | 64% |
| André Grondin | 9/10 | 3073 days | 64% |
| vicki sherouse | 10/10 | 3074 days | 65% |
| Franzi and Marcel | 10/10 | 3074 days | 65% |
| Chris Clemens | 10/10 | 3102 days | 63% |
| Claudia Wehrli | 9/10 | 3132 days | 61% |
| Tony McQuail | 9/10 | 3132 days | 61% |
| Sebastiaan Vincent Drost | 10/10 | 3132 days | 62% |
| Marc | 10/10 | 3132 days | 62% |
| Sara & Philipp | 10/10 | 3133 days | 62% |
| Peter Hjort | 10/10 | 3163 days | 60% |
| Penelope Stewart | 9/10 | 3163 days | 59% |
| Christoffer Nilsson | 10/10 | 3163 days | 60% |
| Tim R | 9/10 | 3163 days | 59% |
| Bradley | 10/10 | 3194 days | 58% |
| Francis | 10/10 | 3194 days | 58% |
| Cristina | 10/10 | 3194 days | 58% |
| Dipesh Patel | 9/10 | 3407 days | 47% |
| Dennis van Wissen | 6/10 | 3426 days | 21% |
| Edwin van Maanen | 10/10 | 3438 days | 46% |
| Graham Pentelow | 9/10 | 3438 days | 46% |
| Annelies Holvoet | 9/10 | 3438 days | 46% |
| Lianne Blonk | 10/10 | 3438 days | 46% |
| Fran and Ben | 9/10 | 3454 days | 26% |
| r stiekema | 9/10 | 3466 days | 44% |
| Michelle Tabone | 10/10 | 3466 days | 45% |
| Richard Nevels | 9/10 | 3466 days | 44% |
| Ada Foks | 10/10 | 3466 days | 45% |
| Kati Behrendt | 8/10 | 3467 days | 44% |
| Alex Victor | 10/10 | 3470 days | 26% |
| Gert Koning | 9/10 | 3497 days | 43% |
| Joyce Nolan | 10/10 | 3497 days | 43% |
| T Geelen | 8/10 | 3518 days | 24% |
| Jolanda van Houwelingen | 8/10 | 3521 days | 41% |
| Bree Shaw | 7/10 | 3525 days | 22% |
| angela dagler | 10/10 | 3558 days | 40% |
| Susan H | 10/10 | 3558 days | 40% |
| Stella Liew | 9/10 | 3558 days | 40% |
| Scott Cullen | 10/10 | 3558 days | 40% |
| Taylor Gunstone | 10/10 | 3558 days | 40% |
| rankersmoo | 10/10 | 3589 days | 38% |
| Fleur Schubert | 8/10 | 3589 days | 38% |
| Adam | 10/10 | 3772 days | 29% |
| Tobi | 5/10 | 3773 days | 10% |
| Rebecca Grant | 9/10 | 3786 days | 16% |
| Brad Dobsky | 5/10 | 3798 days | 9% |
| Sarah Grant | 9/10 | 3803 days | 27% |
| Alex Hamlin | 10/10 | 3803 days | 28% |
| hunter cooper | 10/10 | 3803 days | 28% |
| Kim Cole | 10/10 | 3803 days | 28% |
| mathilde colombie | 10/10 | 3832 days | 26% |
| John Haugen | 9/10 | 3832 days | 26% |
| Jos Engelen | 9/10 | 3832 days | 26% |
| Vanessa Jordan | 10/10 | 3832 days | 26% |
| Lorraine Chapman | 9/10 | 3832 days | 26% |
| Phillip Astein | 10/10 | 3832 days | 26% |
| Ines Manteigas | 10/10 | 3863 days | 25% |
| kevin buckley | 10/10 | 3863 days | 25% |
| Lachlan Russell | 10/10 | 3863 days | 25% |
| Camilla Van de Wiel | 8/10 | 3863 days | 24% |
| Mike Vale | 10/10 | 3863 days | 25% |
| Kevin Bryant | 10/10 | 3863 days | 25% |
| Judith B | 9/10 | 3863 days | 24% |
| Stuart Holloway | 9/10 | 3863 days | 24% |
| Kim Sawyers | 10/10 | 3863 days | 25% |
| Gwen Horne | 10/10 | 3864 days | 25% |
| Valentina Pasinetti | 10/10 | 3864 days | 25% |
| Mike Chomeakwich | 10/10 | 3864 days | 25% |
| Sergey Krupsky | 10/10 | 3894 days | 23% |
| Kristen Davies | 10/10 | 3894 days | 23% |
| Nicola Bloom | 10/10 | 3894 days | 23% |
| Iker Peeters | 10/10 | 3895 days | 13% |
| Tessa Wills | 10/10 | 3924 days | 22% |
| Jana Caines | 10/10 | 3924 days | 22% |
| Brenda - | 10/10 | 3924 days | 22% |
| Emily Michel | 9/10 | 3924 days | 21% |
| Lauren Doherty | 9/10 | 3924 days | 21% |
| josie dixon | 10/10 | 3924 days | 22% |
| peter elliman | 9/10 | 3925 days | 21% |
| Wade M | 9/10 | 3955 days | 20% |
| Georgia Henley | 10/10 | 3955 days | 20% |
| Nick Mclaren | 10/10 | 3956 days | 20% |
| Tom Jones | 10/10 | 3956 days | 20% |
| maureen | 8/10 | 4138 days | 10% |
| Wayne Hoyle | 10/10 | 4169 days | 9% |
| Joni Walters | 9/10 | 4169 days | 9% |
| Antonio Goncalves | 9/10 | 4169 days | 9% |
| A G. | 10/10 | 4197 days | 8% |
| Maaike & JW | 9/10 | 4197 days | 8% |
| Kristina M | 10/10 | 4197 days | 8% |
| Catherine Giles | 8/10 | 4197 days | 8% |
| Briony Hill | 9/10 | 4197 days | 8% |
| C Kidd | 10/10 | 4228 days | 6% |
| PimH | 9/10 | 4228 days | 6% |
| T. Marschall | 10/10 | 4228 days | 6% |
| chris inman | 10/10 | 4228 days | 6% |
| Kri Duffy | 10/10 | 4228 days | 6% |
| Lee Ruff | 10/10 | 4228 days | 6% |
| Kerry Nolte | 10/10 | 4228 days | 6% |
| Paul | 9/10 | 4228 days | 6% |
| Sophie Huybrechts | 10/10 | 4251 days | 2% |
| Sue Mitchell | 9/10 | 4259 days | 5% |
| Ruben van Vlierden | 8/10 | 4260 days | 4% |
| Derek Akerhielm | 9/10 | 4289 days | 3% |
| Alex Alex | 10/10 | 4320 days | 2% |
| Roosje Simon | 10/10 | 4320 days | 2% |
| Henry Kaldenbaugh | 10/10 | 4350 days | 0% |
| mark clixby | 10/10 | 4504 days | 24% |
| Graham Smith | 10/10 | 4504 days | 24% |
| jeanpierre | 10/10 | 4504 days | 24% |
| Claire Jenkins | 10/10 | 4504 days | 24% |
| Jackie Reily | 9/10 | 4535 days | 24% |
| Deb and Pat Radolla | 10/10 | 4563 days | 24% |
| Johan Hereora Hummerhielm | 2/10 | 4563 days | 10% |
| Remco & Annet | 8/10 | 4563 days | 24% |
| Susan Locl | 9/10 | 4563 days | 24% |
| ryan branciforte | 10/10 | 4594 days | 24% |
| Trousdale | 10/10 | 4594 days | 24% |
| linda kerr | 10/10 | 4594 days | 24% |
| Bill Singer | 10/10 | 4594 days | 24% |
| Joan G | 9/10 | 4594 days | 24% |
| Kyle Hansen | 10/10 | 4594 days | 24% |
| M Mackenzie | 9/10 | 4594 days | 24% |
| Duff Schmidt | 10/10 | 4625 days | 24% |
| sid Gupta | 10/10 | 4625 days | 24% |
| Tom Sarginson | 10/10 | 4625 days | 24% |
| Jeremy | 9/10 | 4625 days | 24% |
| Eleanor Doak | 10/10 | 4625 days | 24% |
| Andrew Hagerty | 10/10 | 4655 days | 24% |
| Neelima Nair | 10/10 | 4655 days | 24% |
| Steven W | 10/10 | 4655 days | 24% |
| GJ Curzon | 10/10 | 4655 days | 24% |
| Jane Tarrach | 10/10 | 4655 days | 24% |
| julius munda | 10/10 | 4686 days | 24% |
| Nigel Berjak | 10/10 | 4686 days | 24% |
| Kyle Bauer | 10/10 | 4686 days | 24% |
| Michelle Hamilton | 10/10 | 4686 days | 24% |
| travelgood | 10/10 | 4900 days | 24% |
| Dwharks | 10/10 | 4900 days | 24% |
| Max Bezabor | 10/10 | 4900 days | 24% |
| Karin | 10/10 | 4900 days | 24% |
| Catherine Hall | 10/10 | 4900 days | 24% |
| Laure Berné | 10/10 | 4900 days | 24% |
| Elvin Teo | 10/10 | 4928 days | 24% |
| Clay Rush | 10/10 | 4928 days | 24% |
| Svend Kristensen | 10/10 | 4928 days | 24% |
| Jos de Rooij | 10/10 | 4928 days | 24% |
| Nicole Huxley | 10/10 | 4928 days | 24% |
| Cliff Renfrew | 10/10 | 4928 days | 24% |
| soph | 10/10 | 4959 days | 24% |
| Kali | 10/10 | 4959 days | 24% |
| David | 10/10 | 4959 days | 24% |
| Jonathan | 10/10 | 4959 days | 24% |
| harry12 | 10/10 | 4959 days | 24% |
| Larry K | 10/10 | 4959 days | 24% |
| Martin Thomas | 8/10 | 4982 days | 14% |
| rnicks | 10/10 | 4990 days | 24% |
| Georg Mueller | 9/10 | 4990 days | 24% |
| Annette Nold | 9/10 | 4990 days | 24% |
| Marco Spinelli | 10/10 | 4990 days | 24% |
| PolarBear | 10/10 | 5020 days | 24% |
| Allen Pocock | 10/10 | 5020 days | 24% |
| cfarrpapi | 10/10 | 5020 days | 24% |
| Thomas Hadinger | 10/10 | 5020 days | 24% |
| Jean Cote | 10/10 | 5020 days | 24% |
| Sarah Taylor | 9/10 | 5050 days | 24% |
| TIMSUE | 10/10 | 5081 days | 24% |
| alisonwilliams63 | 10/10 | 5234 days | 24% |
| hobbesz134 | 9/10 | 5234 days | 24% |
| Shain Herbert | 8/10 | 5260 days | 14% |
| GaryandShelley | 9/10 | 5265 days | 24% |
| Carolee Webster | 9/10 | 5274 days | 14% |
| Inge & Erik | 9/10 | 5275 days | 14% |
| tribot | 10/10 | 5294 days | 24% |
| Doudoufrench | 10/10 | 5294 days | 24% |
| replant | 10/10 | 5294 days | 24% |
| arnonshany | 10/10 | 5294 days | 24% |
| sujen | 10/10 | 5325 days | 24% |
| hotspuhtots | 10/10 | 5325 days | 24% |
| phebejim | 9/10 | 5325 days | 24% |
| jstroth | 10/10 | 5325 days | 24% |
| mervyn | 10/10 | 5356 days | 24% |
| MacPerthWA | 10/10 | 5356 days | 24% |
| coachp | 10/10 | 5356 days | 24% |
| LJNicol | 9/10 | 5356 days | 24% |
| Pinkangie1963 | 10/10 | 5356 days | 24% |
| eva_julia | 10/10 | 5356 days | 24% |
| Bidster | 10/10 | 5386 days | 24% |
| Liem | 10/10 | 5386 days | 24% |
| BARRYCOULTON | 10/10 | 5386 days | 24% |
| clearycar | 10/10 | 5386 days | 24% |
| Declan | 10/10 | 5417 days | 24% |
| visser01 | 7/10 | 5417 days | 23% |
| cotus78 | 10/10 | 5417 days | 24% |
| williamb | 10/10 | 5447 days | 24% |
| NigelE | 10/10 | 5478 days | 24% |
| koverton | 10/10 | 5600 days | 24% |
| ttighe | 10/10 | 5600 days | 24% |
| Eddie | 10/10 | 5600 days | 24% |
| Van Vliet | 10/10 | 5618 days | 14% |
| K & J Overton | 9/10 | 5625 days | 14% |
| olivierandceline | 10/10 | 5631 days | 24% |
| Inge | 10/10 | 5631 days | 24% |
| Mark Roelofs | 8/10 | 5650 days | 14% |
| tomsarge | 10/10 | 5690 days | 24% |
| peter_raewyn | 10/10 | 5690 days | 24% |
| tembo_too | 10/10 | 5690 days | 24% |
| Ed Day | 10/10 | 5690 days | 24% |
| doswell | 10/10 | 5690 days | 24% |
| Joanna_Griffiths | 10/10 | 5751 days | 24% |
| david_nash | 10/10 | 5751 days | 24% |
| margrietaad46 | 9/10 | 5751 days | 24% |
| michelleman2011 | 10/10 | 5751 days | 24% |
| minimutley | 10/10 | 5782 days | 24% |
| tigin | 9/10 | 5782 days | 24% |
| Kate Ｐａｉｇｅ ＢＡＩＬＥＹ | 10/10 | 5965 days | 24% |
| bdgenge | 10/10 | 5996 days | 24% |
| Vincente Garrido | 9/10 | 6019 days | 14% |
| Steffi | 10/10 | 6024 days | 24% |
| Papa Rick & Gilly Reilly-Davidson | 10/10 | 6024 days | 24% |
| Magdalena | 9/10 | 6055 days | 24% |
| Fred Findlay | 10/10 | 6116 days | 24% |
| trekkerbabs | 9/10 | 6116 days | 24% |
| hugh peters | 9/10 | 6147 days | 24% |
| Arjan Boomert | 10/10 | 6147 days | 24% |
| erikholland | 10/10 | 6330 days | 24% |
| Thijs | 8/10 | 6346 days | 14% |
| JudithNetherlands | 8/10 | 6346 days | 14% |
| AndynColette Russell | 10/10 | 6358 days | 24% |
| jo_dame | 10/10 | 6365 days | 24% |
| MoakterW | 8/10 | 6374 days | 14% |
| Camilla E | 10/10 | 6385 days | 24% |
| Gaz | 10/10 | 6433 days | 24% |
| Sjaak | 9/10 | 6485 days | 24% |
| Sanmandy | 10/10 | 6495 days | 24% |
| QueenstownRasta | 1/10 | 6545 days | 9% |
| Tom Ben | 10/10 | 6701 days | 14% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.09% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 123 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.06% |
| 198 | -2.07% |
| 199 | -2.08% |
| 200 | -2.09% |
| 201 | -2.10% |
| 202 | -2.12% |
| 203 | -2.13% |
| … | … |
Balancing Adjustment
1.03% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.