Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cruzy Campers
Valid Reviews
260 Valid Reviews
The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 171 |
|
66% |
| 9/10 | 64 |
|
25% |
| 8/10 | 16 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 1 |
|
0% |
94.50% Average
The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
23% |
| 9/10 | 6 |
|
27% |
| 8/10 | 7 |
|
32% |
| 7/10 | 1 |
|
5% |
| 6/10 | 1 |
|
5% |
| 5/10 | 2 |
|
9% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.18% Average
The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.89%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kim McArdle | 9/10 | 2391 days | 99% |
| Jed Barnett | 10/10 | 2392 days | 100% |
| John Rhodes | 9/10 | 2392 days | 99% |
| Marta Madrigal | 10/10 | 2392 days | 100% |
| Alan Garlick | 9/10 | 2422 days | 98% |
| John Graham | 10/10 | 2422 days | 98% |
| Regina85 | 9/10 | 2484 days | 94% |
| Jean Gallagher | 10/10 | 2515 days | 94% |
| FABRIGLI Patrick | 10/10 | 2756 days | 82% |
| Tiago & Jessica | 10/10 | 2757 days | 82% |
| Baptiste | 9/10 | 2787 days | 79% |
| Lambertus Faber | 9/10 | 2787 days | 79% |
| Barbara James | 9/10 | 2787 days | 79% |
| sandy bufton | 5/10 | 2818 days | 60% |
| David v | 9/10 | 2818 days | 78% |
| Adrian Harris | 9/10 | 2818 days | 78% |
| Viv | 5/10 | 2819 days | 60% |
| Steve Roome | 10/10 | 2819 days | 78% |
| ryan winter | 10/10 | 2819 days | 78% |
| Zoe Hollingsworth | 10/10 | 2819 days | 78% |
| Heidi Harting | 10/10 | 2849 days | 77% |
| Jan van den Berge | 8/10 | 3093 days | 63% |
| Julia Scholten | 10/10 | 3093 days | 65% |
| Francis Adams | 9/10 | 3093 days | 64% |
| André Grondin | 9/10 | 3093 days | 64% |
| vicki sherouse | 10/10 | 3094 days | 65% |
| Franzi and Marcel | 10/10 | 3094 days | 65% |
| Chris Clemens | 10/10 | 3122 days | 63% |
| Claudia Wehrli | 9/10 | 3152 days | 61% |
| Tony McQuail | 9/10 | 3152 days | 61% |
| Sebastiaan Vincent Drost | 10/10 | 3152 days | 62% |
| Marc | 10/10 | 3152 days | 62% |
| Sara & Philipp | 10/10 | 3153 days | 62% |
| Peter Hjort | 10/10 | 3183 days | 60% |
| Penelope Stewart | 9/10 | 3183 days | 59% |
| Christoffer Nilsson | 10/10 | 3183 days | 60% |
| Tim R | 9/10 | 3183 days | 59% |
| Bradley | 10/10 | 3214 days | 58% |
| Francis | 10/10 | 3214 days | 58% |
| Cristina | 10/10 | 3214 days | 58% |
| Dipesh Patel | 9/10 | 3427 days | 47% |
| Dennis van Wissen | 6/10 | 3446 days | 21% |
| Edwin van Maanen | 10/10 | 3458 days | 46% |
| Graham Pentelow | 9/10 | 3458 days | 46% |
| Annelies Holvoet | 9/10 | 3458 days | 46% |
| Lianne Blonk | 10/10 | 3458 days | 46% |
| Fran and Ben | 9/10 | 3474 days | 27% |
| r stiekema | 9/10 | 3486 days | 44% |
| Michelle Tabone | 10/10 | 3486 days | 45% |
| Richard Nevels | 9/10 | 3486 days | 44% |
| Ada Foks | 10/10 | 3486 days | 45% |
| Kati Behrendt | 8/10 | 3487 days | 44% |
| Alex Victor | 10/10 | 3490 days | 27% |
| Gert Koning | 9/10 | 3517 days | 43% |
| Joyce Nolan | 10/10 | 3517 days | 43% |
| T Geelen | 8/10 | 3538 days | 24% |
| Jolanda van Houwelingen | 8/10 | 3541 days | 41% |
| Bree Shaw | 7/10 | 3545 days | 22% |
| angela dagler | 10/10 | 3578 days | 40% |
| Susan H | 10/10 | 3578 days | 40% |
| Stella Liew | 9/10 | 3578 days | 40% |
| Scott Cullen | 10/10 | 3578 days | 40% |
| Taylor Gunstone | 10/10 | 3578 days | 40% |
| rankersmoo | 10/10 | 3609 days | 38% |
| Fleur Schubert | 8/10 | 3609 days | 38% |
| Adam | 10/10 | 3792 days | 29% |
| Tobi | 5/10 | 3793 days | 10% |
| Rebecca Grant | 9/10 | 3806 days | 17% |
| Brad Dobsky | 5/10 | 3818 days | 10% |
| Sarah Grant | 9/10 | 3823 days | 27% |
| Alex Hamlin | 10/10 | 3823 days | 28% |
| hunter cooper | 10/10 | 3823 days | 28% |
| Kim Cole | 10/10 | 3823 days | 28% |
| mathilde colombie | 10/10 | 3852 days | 26% |
| John Haugen | 9/10 | 3852 days | 26% |
| Jos Engelen | 9/10 | 3852 days | 26% |
| Vanessa Jordan | 10/10 | 3852 days | 26% |
| Lorraine Chapman | 9/10 | 3852 days | 26% |
| Phillip Astein | 10/10 | 3852 days | 26% |
| Ines Manteigas | 10/10 | 3883 days | 25% |
| kevin buckley | 10/10 | 3883 days | 25% |
| Lachlan Russell | 10/10 | 3883 days | 25% |
| Camilla Van de Wiel | 8/10 | 3883 days | 24% |
| Mike Vale | 10/10 | 3883 days | 25% |
| Kevin Bryant | 10/10 | 3883 days | 25% |
| Judith B | 9/10 | 3883 days | 24% |
| Stuart Holloway | 9/10 | 3883 days | 24% |
| Kim Sawyers | 10/10 | 3883 days | 25% |
| Gwen Horne | 10/10 | 3884 days | 25% |
| Valentina Pasinetti | 10/10 | 3884 days | 25% |
| Mike Chomeakwich | 10/10 | 3884 days | 25% |
| Sergey Krupsky | 10/10 | 3914 days | 23% |
| Kristen Davies | 10/10 | 3914 days | 23% |
| Nicola Bloom | 10/10 | 3914 days | 23% |
| Iker Peeters | 10/10 | 3915 days | 14% |
| Tessa Wills | 10/10 | 3944 days | 22% |
| Jana Caines | 10/10 | 3944 days | 22% |
| Brenda - | 10/10 | 3944 days | 22% |
| Emily Michel | 9/10 | 3944 days | 21% |
| Lauren Doherty | 9/10 | 3944 days | 21% |
| josie dixon | 10/10 | 3944 days | 22% |
| peter elliman | 9/10 | 3945 days | 21% |
| Wade M | 9/10 | 3975 days | 20% |
| Georgia Henley | 10/10 | 3975 days | 20% |
| Nick Mclaren | 10/10 | 3976 days | 20% |
| Tom Jones | 10/10 | 3976 days | 20% |
| maureen | 8/10 | 4158 days | 10% |
| Wayne Hoyle | 10/10 | 4189 days | 9% |
| Joni Walters | 9/10 | 4189 days | 9% |
| Antonio Goncalves | 9/10 | 4189 days | 9% |
| A G. | 10/10 | 4217 days | 8% |
| Maaike & JW | 9/10 | 4217 days | 8% |
| Kristina M | 10/10 | 4217 days | 8% |
| Catherine Giles | 8/10 | 4217 days | 8% |
| Briony Hill | 9/10 | 4217 days | 8% |
| C Kidd | 10/10 | 4248 days | 6% |
| PimH | 9/10 | 4248 days | 6% |
| T. Marschall | 10/10 | 4248 days | 6% |
| chris inman | 10/10 | 4248 days | 6% |
| Kri Duffy | 10/10 | 4248 days | 6% |
| Lee Ruff | 10/10 | 4248 days | 6% |
| Kerry Nolte | 10/10 | 4248 days | 6% |
| Paul | 9/10 | 4248 days | 6% |
| Sophie Huybrechts | 10/10 | 4271 days | 3% |
| Sue Mitchell | 9/10 | 4279 days | 5% |
| Ruben van Vlierden | 8/10 | 4280 days | 4% |
| Derek Akerhielm | 9/10 | 4309 days | 3% |
| Alex Alex | 10/10 | 4340 days | 2% |
| Roosje Simon | 10/10 | 4340 days | 2% |
| Henry Kaldenbaugh | 10/10 | 4370 days | 0% |
| mark clixby | 10/10 | 4524 days | 25% |
| Graham Smith | 10/10 | 4524 days | 25% |
| jeanpierre | 10/10 | 4524 days | 25% |
| Claire Jenkins | 10/10 | 4524 days | 25% |
| Jackie Reily | 9/10 | 4555 days | 25% |
| Deb and Pat Radolla | 10/10 | 4583 days | 25% |
| Johan Hereora Hummerhielm | 2/10 | 4583 days | 11% |
| Remco & Annet | 8/10 | 4583 days | 25% |
| Susan Locl | 9/10 | 4583 days | 25% |
| ryan branciforte | 10/10 | 4614 days | 25% |
| Trousdale | 10/10 | 4614 days | 25% |
| linda kerr | 10/10 | 4614 days | 25% |
| Bill Singer | 10/10 | 4614 days | 25% |
| Joan G | 9/10 | 4614 days | 25% |
| Kyle Hansen | 10/10 | 4614 days | 25% |
| M Mackenzie | 9/10 | 4614 days | 25% |
| Duff Schmidt | 10/10 | 4645 days | 25% |
| sid Gupta | 10/10 | 4645 days | 25% |
| Tom Sarginson | 10/10 | 4645 days | 25% |
| Jeremy | 9/10 | 4645 days | 25% |
| Eleanor Doak | 10/10 | 4645 days | 25% |
| Andrew Hagerty | 10/10 | 4675 days | 25% |
| Neelima Nair | 10/10 | 4675 days | 25% |
| Steven W | 10/10 | 4675 days | 25% |
| GJ Curzon | 10/10 | 4675 days | 25% |
| Jane Tarrach | 10/10 | 4675 days | 25% |
| julius munda | 10/10 | 4706 days | 25% |
| Nigel Berjak | 10/10 | 4706 days | 25% |
| Kyle Bauer | 10/10 | 4706 days | 25% |
| Michelle Hamilton | 10/10 | 4706 days | 25% |
| travelgood | 10/10 | 4920 days | 25% |
| Dwharks | 10/10 | 4920 days | 25% |
| Max Bezabor | 10/10 | 4920 days | 25% |
| Karin | 10/10 | 4920 days | 25% |
| Catherine Hall | 10/10 | 4920 days | 25% |
| Laure Berné | 10/10 | 4920 days | 25% |
| Elvin Teo | 10/10 | 4948 days | 25% |
| Clay Rush | 10/10 | 4948 days | 25% |
| Svend Kristensen | 10/10 | 4948 days | 25% |
| Jos de Rooij | 10/10 | 4948 days | 25% |
| Nicole Huxley | 10/10 | 4948 days | 25% |
| Cliff Renfrew | 10/10 | 4948 days | 25% |
| soph | 10/10 | 4979 days | 25% |
| Kali | 10/10 | 4979 days | 25% |
| David | 10/10 | 4979 days | 25% |
| Jonathan | 10/10 | 4979 days | 25% |
| harry12 | 10/10 | 4979 days | 25% |
| Larry K | 10/10 | 4979 days | 25% |
| Martin Thomas | 8/10 | 5002 days | 15% |
| rnicks | 10/10 | 5010 days | 25% |
| Georg Mueller | 9/10 | 5010 days | 25% |
| Annette Nold | 9/10 | 5010 days | 25% |
| Marco Spinelli | 10/10 | 5010 days | 25% |
| PolarBear | 10/10 | 5040 days | 25% |
| Allen Pocock | 10/10 | 5040 days | 25% |
| cfarrpapi | 10/10 | 5040 days | 25% |
| Thomas Hadinger | 10/10 | 5040 days | 25% |
| Jean Cote | 10/10 | 5040 days | 25% |
| Sarah Taylor | 9/10 | 5070 days | 25% |
| TIMSUE | 10/10 | 5101 days | 25% |
| alisonwilliams63 | 10/10 | 5254 days | 25% |
| hobbesz134 | 9/10 | 5254 days | 25% |
| Shain Herbert | 8/10 | 5280 days | 15% |
| GaryandShelley | 9/10 | 5285 days | 25% |
| Carolee Webster | 9/10 | 5294 days | 15% |
| Inge & Erik | 9/10 | 5295 days | 15% |
| tribot | 10/10 | 5314 days | 25% |
| Doudoufrench | 10/10 | 5314 days | 25% |
| replant | 10/10 | 5314 days | 25% |
| arnonshany | 10/10 | 5314 days | 25% |
| sujen | 10/10 | 5345 days | 25% |
| hotspuhtots | 10/10 | 5345 days | 25% |
| phebejim | 9/10 | 5345 days | 25% |
| jstroth | 10/10 | 5345 days | 25% |
| mervyn | 10/10 | 5376 days | 25% |
| MacPerthWA | 10/10 | 5376 days | 25% |
| coachp | 10/10 | 5376 days | 25% |
| LJNicol | 9/10 | 5376 days | 25% |
| Pinkangie1963 | 10/10 | 5376 days | 25% |
| eva_julia | 10/10 | 5376 days | 25% |
| Bidster | 10/10 | 5406 days | 25% |
| Liem | 10/10 | 5406 days | 25% |
| BARRYCOULTON | 10/10 | 5406 days | 25% |
| clearycar | 10/10 | 5406 days | 25% |
| Declan | 10/10 | 5437 days | 25% |
| visser01 | 7/10 | 5437 days | 24% |
| cotus78 | 10/10 | 5437 days | 25% |
| williamb | 10/10 | 5467 days | 25% |
| NigelE | 10/10 | 5498 days | 25% |
| koverton | 10/10 | 5620 days | 25% |
| ttighe | 10/10 | 5620 days | 25% |
| Eddie | 10/10 | 5620 days | 25% |
| Van Vliet | 10/10 | 5638 days | 15% |
| K & J Overton | 9/10 | 5645 days | 15% |
| olivierandceline | 10/10 | 5651 days | 25% |
| Inge | 10/10 | 5651 days | 25% |
| Mark Roelofs | 8/10 | 5670 days | 15% |
| tomsarge | 10/10 | 5710 days | 25% |
| peter_raewyn | 10/10 | 5710 days | 25% |
| tembo_too | 10/10 | 5710 days | 25% |
| Ed Day | 10/10 | 5710 days | 25% |
| doswell | 10/10 | 5710 days | 25% |
| Joanna_Griffiths | 10/10 | 5771 days | 25% |
| david_nash | 10/10 | 5771 days | 25% |
| margrietaad46 | 9/10 | 5771 days | 25% |
| michelleman2011 | 10/10 | 5771 days | 25% |
| minimutley | 10/10 | 5802 days | 25% |
| tigin | 9/10 | 5802 days | 25% |
| Kate Ｐａｉｇｅ ＢＡＩＬＥＹ | 10/10 | 5985 days | 25% |
| bdgenge | 10/10 | 6016 days | 25% |
| Vincente Garrido | 9/10 | 6039 days | 15% |
| Steffi | 10/10 | 6044 days | 25% |
| Papa Rick & Gilly Reilly-Davidson | 10/10 | 6044 days | 25% |
| Magdalena | 9/10 | 6075 days | 25% |
| Fred Findlay | 10/10 | 6136 days | 25% |
| trekkerbabs | 9/10 | 6136 days | 25% |
| hugh peters | 9/10 | 6167 days | 25% |
| Arjan Boomert | 10/10 | 6167 days | 25% |
| erikholland | 10/10 | 6350 days | 25% |
| Thijs | 8/10 | 6366 days | 15% |
| JudithNetherlands | 8/10 | 6366 days | 15% |
| AndynColette Russell | 10/10 | 6378 days | 25% |
| jo_dame | 10/10 | 6385 days | 25% |
| MoakterW | 8/10 | 6394 days | 15% |
| Camilla E | 10/10 | 6405 days | 25% |
| Gaz | 10/10 | 6453 days | 25% |
| Sjaak | 9/10 | 6505 days | 25% |
| Sanmandy | 10/10 | 6515 days | 25% |
| QueenstownRasta | 1/10 | 6565 days | 10% |
| Tom Ben | 10/10 | 6721 days | 15% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.38% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 109 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.34% |
| 198 | -2.36% |
| 199 | -2.37% |
| 200 | -2.38% |
| 201 | -2.39% |
| 202 | -2.40% |
| 203 | -2.42% |
| … | … |
Balancing Adjustment
1.07% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.