G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cruzy Campers
Valid Reviews
260 Valid Reviews
The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 171 |
|
66% |
| 9/10 | 64 |
|
25% |
| 8/10 | 16 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 1 |
|
0% |
94.50% Average
The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
23% |
| 9/10 | 6 |
|
27% |
| 8/10 | 7 |
|
32% |
| 7/10 | 1 |
|
5% |
| 6/10 | 1 |
|
5% |
| 5/10 | 2 |
|
9% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.18% Average
The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.82%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kim McArdle | 9/10 | 2144 days | 99% |
| Jed Barnett | 10/10 | 2145 days | 100% |
| John Rhodes | 9/10 | 2145 days | 99% |
| Marta Madrigal | 10/10 | 2145 days | 100% |
| Alan Garlick | 9/10 | 2175 days | 98% |
| John Graham | 10/10 | 2175 days | 99% |
| Regina85 | 9/10 | 2237 days | 95% |
| Jean Gallagher | 10/10 | 2268 days | 94% |
| FABRIGLI Patrick | 10/10 | 2509 days | 84% |
| Tiago & Jessica | 10/10 | 2510 days | 84% |
| Baptiste | 9/10 | 2540 days | 81% |
| Lambertus Faber | 9/10 | 2540 days | 81% |
| Barbara James | 9/10 | 2540 days | 81% |
| sandy bufton | 5/10 | 2571 days | 61% |
| David v | 9/10 | 2571 days | 80% |
| Adrian Harris | 9/10 | 2571 days | 80% |
| Viv | 5/10 | 2572 days | 61% |
| Steve Roome | 10/10 | 2572 days | 81% |
| ryan winter | 10/10 | 2572 days | 81% |
| Zoe Hollingsworth | 10/10 | 2572 days | 81% |
| Heidi Harting | 10/10 | 2602 days | 79% |
| Jan van den Berge | 8/10 | 2846 days | 67% |
| Julia Scholten | 10/10 | 2846 days | 68% |
| Francis Adams | 9/10 | 2846 days | 68% |
| André Grondin | 9/10 | 2846 days | 68% |
| vicki sherouse | 10/10 | 2847 days | 68% |
| Franzi and Marcel | 10/10 | 2847 days | 68% |
| Chris Clemens | 10/10 | 2875 days | 67% |
| Claudia Wehrli | 9/10 | 2905 days | 65% |
| Tony McQuail | 9/10 | 2905 days | 65% |
| Sebastiaan Vincent Drost | 10/10 | 2905 days | 66% |
| Marc | 10/10 | 2905 days | 66% |
| Sara & Philipp | 10/10 | 2906 days | 66% |
| Peter Hjort | 10/10 | 2936 days | 64% |
| Penelope Stewart | 9/10 | 2936 days | 64% |
| Christoffer Nilsson | 10/10 | 2936 days | 64% |
| Tim R | 9/10 | 2936 days | 64% |
| Bradley | 10/10 | 2967 days | 63% |
| Francis | 10/10 | 2967 days | 63% |
| Cristina | 10/10 | 2967 days | 63% |
| Dipesh Patel | 9/10 | 3180 days | 53% |
| Dennis van Wissen | 6/10 | 3199 days | 24% |
| Edwin van Maanen | 10/10 | 3211 days | 52% |
| Graham Pentelow | 9/10 | 3211 days | 52% |
| Annelies Holvoet | 9/10 | 3211 days | 52% |
| Lianne Blonk | 10/10 | 3211 days | 52% |
| Fran and Ben | 9/10 | 3227 days | 30% |
| r stiekema | 9/10 | 3239 days | 50% |
| Michelle Tabone | 10/10 | 3239 days | 51% |
| Richard Nevels | 9/10 | 3239 days | 50% |
| Ada Foks | 10/10 | 3239 days | 51% |
| Kati Behrendt | 8/10 | 3240 days | 50% |
| Alex Victor | 10/10 | 3243 days | 30% |
| Gert Koning | 9/10 | 3270 days | 49% |
| Joyce Nolan | 10/10 | 3270 days | 49% |
| T Geelen | 8/10 | 3291 days | 28% |
| Jolanda van Houwelingen | 8/10 | 3294 days | 47% |
| Bree Shaw | 7/10 | 3298 days | 25% |
| angela dagler | 10/10 | 3331 days | 47% |
| Susan H | 10/10 | 3331 days | 47% |
| Stella Liew | 9/10 | 3331 days | 46% |
| Scott Cullen | 10/10 | 3331 days | 47% |
| Taylor Gunstone | 10/10 | 3331 days | 47% |
| rankersmoo | 10/10 | 3362 days | 45% |
| Fleur Schubert | 8/10 | 3362 days | 44% |
| Adam | 10/10 | 3545 days | 37% |
| Tobi | 5/10 | 3546 days | 13% |
| Rebecca Grant | 9/10 | 3559 days | 21% |
| Brad Dobsky | 5/10 | 3571 days | 13% |
| Sarah Grant | 9/10 | 3576 days | 35% |
| Alex Hamlin | 10/10 | 3576 days | 36% |
| hunter cooper | 10/10 | 3576 days | 36% |
| Kim Cole | 10/10 | 3576 days | 36% |
| mathilde colombie | 10/10 | 3605 days | 34% |
| John Haugen | 9/10 | 3605 days | 34% |
| Jos Engelen | 9/10 | 3605 days | 34% |
| Vanessa Jordan | 10/10 | 3605 days | 34% |
| Lorraine Chapman | 9/10 | 3605 days | 34% |
| Phillip Astein | 10/10 | 3605 days | 34% |
| Ines Manteigas | 10/10 | 3636 days | 33% |
| kevin buckley | 10/10 | 3636 days | 33% |
| Lachlan Russell | 10/10 | 3636 days | 33% |
| Camilla Van de Wiel | 8/10 | 3636 days | 32% |
| Mike Vale | 10/10 | 3636 days | 33% |
| Kevin Bryant | 10/10 | 3636 days | 33% |
| Judith B | 9/10 | 3636 days | 33% |
| Stuart Holloway | 9/10 | 3636 days | 33% |
| Kim Sawyers | 10/10 | 3636 days | 33% |
| Gwen Horne | 10/10 | 3637 days | 33% |
| Valentina Pasinetti | 10/10 | 3637 days | 33% |
| Mike Chomeakwich | 10/10 | 3637 days | 33% |
| Sergey Krupsky | 10/10 | 3667 days | 32% |
| Kristen Davies | 10/10 | 3667 days | 32% |
| Nicola Bloom | 10/10 | 3667 days | 32% |
| Iker Peeters | 10/10 | 3668 days | 19% |
| Tessa Wills | 10/10 | 3697 days | 30% |
| Jana Caines | 10/10 | 3697 days | 30% |
| Brenda - | 10/10 | 3697 days | 30% |
| Emily Michel | 9/10 | 3697 days | 30% |
| Lauren Doherty | 9/10 | 3697 days | 30% |
| josie dixon | 10/10 | 3697 days | 30% |
| peter elliman | 9/10 | 3698 days | 30% |
| Wade M | 9/10 | 3728 days | 28% |
| Georgia Henley | 10/10 | 3728 days | 29% |
| Nick Mclaren | 10/10 | 3729 days | 29% |
| Tom Jones | 10/10 | 3729 days | 29% |
| maureen | 8/10 | 3911 days | 20% |
| Wayne Hoyle | 10/10 | 3942 days | 19% |
| Joni Walters | 9/10 | 3942 days | 19% |
| Antonio Goncalves | 9/10 | 3942 days | 19% |
| A G. | 10/10 | 3970 days | 18% |
| Maaike & JW | 9/10 | 3970 days | 18% |
| Kristina M | 10/10 | 3970 days | 18% |
| Catherine Giles | 8/10 | 3970 days | 18% |
| Briony Hill | 9/10 | 3970 days | 18% |
| C Kidd | 10/10 | 4001 days | 16% |
| PimH | 9/10 | 4001 days | 16% |
| T. Marschall | 10/10 | 4001 days | 16% |
| chris inman | 10/10 | 4001 days | 16% |
| Kri Duffy | 10/10 | 4001 days | 16% |
| Lee Ruff | 10/10 | 4001 days | 16% |
| Kerry Nolte | 10/10 | 4001 days | 16% |
| Paul | 9/10 | 4001 days | 16% |
| Sophie Huybrechts | 10/10 | 4024 days | 9% |
| Sue Mitchell | 9/10 | 4032 days | 15% |
| Ruben van Vlierden | 8/10 | 4033 days | 15% |
| Derek Akerhielm | 9/10 | 4062 days | 14% |
| Alex Alex | 10/10 | 4093 days | 12% |
| Roosje Simon | 10/10 | 4093 days | 12% |
| Henry Kaldenbaugh | 10/10 | 4123 days | 11% |
| mark clixby | 10/10 | 4277 days | 4% |
| Graham Smith | 10/10 | 4277 days | 4% |
| jeanpierre | 10/10 | 4277 days | 4% |
| Claire Jenkins | 10/10 | 4277 days | 4% |
| Jackie Reily | 9/10 | 4308 days | 3% |
| Deb and Pat Radolla | 10/10 | 4336 days | 1% |
| Johan Hereora Hummerhielm | 2/10 | 4336 days | 0% |
| Remco & Annet | 8/10 | 4336 days | 1% |
| Susan Locl | 9/10 | 4336 days | 1% |
| ryan branciforte | 10/10 | 4367 days | 0% |
| Trousdale | 10/10 | 4367 days | 0% |
| linda kerr | 10/10 | 4367 days | 0% |
| Bill Singer | 10/10 | 4367 days | 0% |
| Joan G | 9/10 | 4367 days | 0% |
| Kyle Hansen | 10/10 | 4367 days | 0% |
| M Mackenzie | 9/10 | 4367 days | 0% |
| Duff Schmidt | 10/10 | 4398 days | 22% |
| sid Gupta | 10/10 | 4398 days | 22% |
| Tom Sarginson | 10/10 | 4398 days | 22% |
| Jeremy | 9/10 | 4398 days | 22% |
| Eleanor Doak | 10/10 | 4398 days | 22% |
| Andrew Hagerty | 10/10 | 4428 days | 22% |
| Neelima Nair | 10/10 | 4428 days | 22% |
| Steven W | 10/10 | 4428 days | 22% |
| GJ Curzon | 10/10 | 4428 days | 22% |
| Jane Tarrach | 10/10 | 4428 days | 22% |
| julius munda | 10/10 | 4459 days | 22% |
| Nigel Berjak | 10/10 | 4459 days | 22% |
| Kyle Bauer | 10/10 | 4459 days | 22% |
| Michelle Hamilton | 10/10 | 4459 days | 22% |
| travelgood | 10/10 | 4673 days | 22% |
| Dwharks | 10/10 | 4673 days | 22% |
| Max Bezabor | 10/10 | 4673 days | 22% |
| Karin | 10/10 | 4673 days | 22% |
| Catherine Hall | 10/10 | 4673 days | 22% |
| Laure Berné | 10/10 | 4673 days | 22% |
| Elvin Teo | 10/10 | 4701 days | 22% |
| Clay Rush | 10/10 | 4701 days | 22% |
| Svend Kristensen | 10/10 | 4701 days | 22% |
| Jos de Rooij | 10/10 | 4701 days | 22% |
| Nicole Huxley | 10/10 | 4701 days | 22% |
| Cliff Renfrew | 10/10 | 4701 days | 22% |
| soph | 10/10 | 4732 days | 22% |
| Kali | 10/10 | 4732 days | 22% |
| David | 10/10 | 4732 days | 22% |
| Jonathan | 10/10 | 4732 days | 22% |
| harry12 | 10/10 | 4732 days | 22% |
| Larry K | 10/10 | 4732 days | 22% |
| Martin Thomas | 8/10 | 4755 days | 13% |
| rnicks | 10/10 | 4763 days | 22% |
| Georg Mueller | 9/10 | 4763 days | 22% |
| Annette Nold | 9/10 | 4763 days | 22% |
| Marco Spinelli | 10/10 | 4763 days | 22% |
| PolarBear | 10/10 | 4793 days | 22% |
| Allen Pocock | 10/10 | 4793 days | 22% |
| cfarrpapi | 10/10 | 4793 days | 22% |
| Thomas Hadinger | 10/10 | 4793 days | 22% |
| Jean Cote | 10/10 | 4793 days | 22% |
| Sarah Taylor | 9/10 | 4823 days | 22% |
| TIMSUE | 10/10 | 4854 days | 22% |
| alisonwilliams63 | 10/10 | 5007 days | 22% |
| hobbesz134 | 9/10 | 5007 days | 22% |
| Shain Herbert | 8/10 | 5033 days | 13% |
| GaryandShelley | 9/10 | 5038 days | 22% |
| Carolee Webster | 9/10 | 5047 days | 13% |
| Inge & Erik | 9/10 | 5048 days | 13% |
| tribot | 10/10 | 5067 days | 22% |
| Doudoufrench | 10/10 | 5067 days | 22% |
| replant | 10/10 | 5067 days | 22% |
| arnonshany | 10/10 | 5067 days | 22% |
| sujen | 10/10 | 5098 days | 22% |
| hotspuhtots | 10/10 | 5098 days | 22% |
| phebejim | 9/10 | 5098 days | 22% |
| jstroth | 10/10 | 5098 days | 22% |
| mervyn | 10/10 | 5129 days | 22% |
| MacPerthWA | 10/10 | 5129 days | 22% |
| coachp | 10/10 | 5129 days | 22% |
| LJNicol | 9/10 | 5129 days | 22% |
| Pinkangie1963 | 10/10 | 5129 days | 22% |
| eva_julia | 10/10 | 5129 days | 22% |
| Bidster | 10/10 | 5159 days | 22% |
| Liem | 10/10 | 5159 days | 22% |
| BARRYCOULTON | 10/10 | 5159 days | 22% |
| clearycar | 10/10 | 5159 days | 22% |
| Declan | 10/10 | 5190 days | 22% |
| visser01 | 7/10 | 5190 days | 21% |
| cotus78 | 10/10 | 5190 days | 22% |
| williamb | 10/10 | 5220 days | 22% |
| NigelE | 10/10 | 5251 days | 22% |
| koverton | 10/10 | 5373 days | 22% |
| ttighe | 10/10 | 5373 days | 22% |
| Eddie | 10/10 | 5373 days | 22% |
| Van Vliet | 10/10 | 5391 days | 13% |
| K & J Overton | 9/10 | 5398 days | 13% |
| olivierandceline | 10/10 | 5404 days | 22% |
| Inge | 10/10 | 5404 days | 22% |
| Mark Roelofs | 8/10 | 5423 days | 13% |
| tomsarge | 10/10 | 5463 days | 22% |
| peter_raewyn | 10/10 | 5463 days | 22% |
| tembo_too | 10/10 | 5463 days | 22% |
| Ed Day | 10/10 | 5463 days | 22% |
| doswell | 10/10 | 5463 days | 22% |
| Joanna_Griffiths | 10/10 | 5524 days | 22% |
| david_nash | 10/10 | 5524 days | 22% |
| margrietaad46 | 9/10 | 5524 days | 22% |
| michelleman2011 | 10/10 | 5524 days | 22% |
| minimutley | 10/10 | 5555 days | 22% |
| tigin | 9/10 | 5555 days | 22% |
| Kate Ｐａｉｇｅ ＢＡＩＬＥＹ | 10/10 | 5738 days | 22% |
| bdgenge | 10/10 | 5769 days | 22% |
| Vincente Garrido | 9/10 | 5792 days | 13% |
| Steffi | 10/10 | 5797 days | 22% |
| Papa Rick & Gilly Reilly-Davidson | 10/10 | 5797 days | 22% |
| Magdalena | 9/10 | 5828 days | 22% |
| Fred Findlay | 10/10 | 5889 days | 22% |
| trekkerbabs | 9/10 | 5889 days | 22% |
| hugh peters | 9/10 | 5920 days | 22% |
| Arjan Boomert | 10/10 | 5920 days | 22% |
| erikholland | 10/10 | 6103 days | 22% |
| Thijs | 8/10 | 6119 days | 13% |
| JudithNetherlands | 8/10 | 6119 days | 13% |
| AndynColette Russell | 10/10 | 6131 days | 22% |
| jo_dame | 10/10 | 6138 days | 22% |
| MoakterW | 8/10 | 6147 days | 13% |
| Camilla E | 10/10 | 6158 days | 22% |
| Gaz | 10/10 | 6206 days | 22% |
| Sjaak | 9/10 | 6258 days | 22% |
| Sanmandy | 10/10 | 6268 days | 22% |
| QueenstownRasta | 1/10 | 6317 days | 9% |
| Tom Ben | 10/10 | 6474 days | 13% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.05% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
1.33% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.