Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Cruzy Campers

Valid Reviews

260 Valid Reviews

The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 260 valid reviews:

Rating Count Percentage
10/10 171
66%
9/10 64
25%
8/10 16
6%
7/10 2
1%
6/10 1
0%
5/10 4
2%
4/10 0
0%
3/10 0
0%
2/10 1
0%
1/10 1
0%

94.50% Average

The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

22 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 22 face-to-face reviews:

Rating Count Percentage
10/10 5
23%
9/10 6
27%
8/10 7
32%
7/10 1
5%
6/10 1
5%
5/10 2
9%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

83.18% Average

The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

94.37%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Kim McArdle 9/10 881 days 100%
Jed Barnett 10/10 882 days 99%
John Rhodes 9/10 882 days 99%
Marta Madrigal 10/10 882 days 99%
Alan Garlick 9/10 912 days 84%
John Graham 10/10 912 days 84%
Regina85 9/10 974 days 59%
Jean Gallagher 10/10 1005 days 51%
FABRIGLI Patrick 10/10 1246 days 38%
Tiago & Jessica 10/10 1247 days 38%
Baptiste 9/10 1277 days 37%
Lambertus Faber 9/10 1277 days 37%
Barbara James 9/10 1277 days 37%
sandy bufton 5/10 1308 days 30%
David v 9/10 1308 days 37%
Adrian Harris 9/10 1308 days 37%
Viv 5/10 1309 days 30%
Steve Roome 10/10 1309 days 37%
ryan winter 10/10 1309 days 37%
Zoe Hollingsworth 10/10 1309 days 37%
Heidi Harting 10/10 1339 days 36%
Jan van den Berge 8/10 1583 days 31%
Julia Scholten 10/10 1583 days 32%
Francis Adams 9/10 1583 days 32%
André Grondin 9/10 1583 days 32%
vicki sherouse 10/10 1584 days 32%
Franzi and Marcel 10/10 1584 days 32%
Chris Clemens 10/10 1612 days 32%
Claudia Wehrli 9/10 1642 days 31%
Tony McQuail 9/10 1642 days 31%
Sebastiaan Vincent Drost 10/10 1642 days 31%
Marc 10/10 1642 days 31%
Sara & Philipp 10/10 1643 days 31%
Peter Hjort 10/10 1673 days 31%
Penelope Stewart 9/10 1673 days 31%
Christoffer Nilsson 10/10 1673 days 31%
Tim R 9/10 1673 days 31%
Bradley 10/10 1704 days 30%
Francis 10/10 1704 days 30%
Cristina 10/10 1704 days 30%
Dipesh Patel 9/10 1917 days 27%
Dennis van Wissen 6/10 1936 days 11%
Edwin van Maanen 10/10 1948 days 26%
Graham Pentelow 9/10 1948 days 26%
Annelies Holvoet 9/10 1948 days 26%
Lianne Blonk 10/10 1948 days 26%
Fran and Ben 9/10 1964 days 15%
r stiekema 9/10 1976 days 26%
Michelle Tabone 10/10 1976 days 26%
Richard Nevels 9/10 1976 days 26%
Ada Foks 10/10 1976 days 26%
Kati Behrendt 8/10 1977 days 25%
Alex Victor 10/10 1980 days 15%
Gert Koning 9/10 2007 days 26%
Joyce Nolan 10/10 2007 days 26%
T Geelen 8/10 2028 days 13%
Jolanda van Houwelingen 8/10 2031 days 24%
Bree Shaw 7/10 2035 days 12%
angela dagler 10/10 2068 days 25%
Susan H 10/10 2068 days 25%
Stella Liew 9/10 2068 days 25%
Scott Cullen 10/10 2068 days 25%
Taylor Gunstone 10/10 2068 days 25%
rankersmoo 10/10 2099 days 24%
Fleur Schubert 8/10 2099 days 23%
Adam 10/10 2282 days 21%
Tobi 5/10 2283 days 8%
Rebecca Grant 9/10 2296 days 12%
Brad Dobsky 5/10 2308 days 8%
Sarah Grant 9/10 2313 days 21%
Alex Hamlin 10/10 2313 days 21%
hunter cooper 10/10 2313 days 21%
Kim Cole 10/10 2313 days 21%
mathilde colombie 10/10 2342 days 20%
John Haugen 9/10 2342 days 20%
Jos Engelen 9/10 2342 days 20%
Vanessa Jordan 10/10 2342 days 20%
Lorraine Chapman 9/10 2342 days 20%
Phillip Astein 10/10 2342 days 20%
Ines Manteigas 10/10 2373 days 20%
kevin buckley 10/10 2373 days 20%
Lachlan Russell 10/10 2373 days 20%
Camilla Van de Wiel 8/10 2373 days 19%
Mike Vale 10/10 2373 days 20%
Kevin Bryant 10/10 2373 days 20%
Judith B 9/10 2373 days 20%
Stuart Holloway 9/10 2373 days 20%
Kim Sawyers 10/10 2373 days 20%
Gwen Horne 10/10 2374 days 20%
Valentina Pasinetti 10/10 2374 days 20%
Mike Chomeakwich 10/10 2374 days 20%
Sergey Krupsky 10/10 2404 days 19%
Kristen Davies 10/10 2404 days 19%
Nicola Bloom 10/10 2404 days 19%
Iker Peeters 10/10 2405 days 11%
Tessa Wills 10/10 2434 days 19%
Jana Caines 10/10 2434 days 19%
Brenda - 10/10 2434 days 19%
Emily Michel 9/10 2434 days 19%
Lauren Doherty 9/10 2434 days 19%
josie dixon 10/10 2434 days 19%
peter elliman 9/10 2435 days 19%
Wade M 9/10 2465 days 18%
Georgia Henley 10/10 2465 days 18%
Nick Mclaren 10/10 2466 days 18%
Tom Jones 10/10 2466 days 18%
maureen 8/10 2648 days 14%
Wayne Hoyle 10/10 2679 days 15%
Joni Walters 9/10 2679 days 15%
Antonio Goncalves 9/10 2679 days 15%
A G. 10/10 2707 days 14%
Maaike & JW 9/10 2707 days 14%
Kristina M 10/10 2707 days 14%
Catherine Giles 8/10 2707 days 13%
Briony Hill 9/10 2707 days 14%
C Kidd 10/10 2738 days 14%
PimH 9/10 2738 days 14%
T. Marschall 10/10 2738 days 14%
chris inman 10/10 2738 days 14%
Kri Duffy 10/10 2738 days 14%
Lee Ruff 10/10 2738 days 14%
Kerry Nolte 10/10 2738 days 14%
Paul 9/10 2738 days 14%
Sophie Huybrechts 10/10 2761 days 8%
Sue Mitchell 9/10 2769 days 13%
Ruben van Vlierden 8/10 2770 days 13%
Derek Akerhielm 9/10 2799 days 13%
Alex Alex 10/10 2830 days 12%
Roosje Simon 10/10 2830 days 12%
Henry Kaldenbaugh 10/10 2860 days 12%
mark clixby 10/10 3014 days 9%
Graham Smith 10/10 3014 days 9%
jeanpierre 10/10 3014 days 9%
Claire Jenkins 10/10 3014 days 9%
Jackie Reily 9/10 3045 days 9%
Deb and Pat Radolla 10/10 3073 days 8%
Johan Hereora Hummerhielm 2/10 3073 days 6%
Remco & Annet 8/10 3073 days 8%
Susan Locl 9/10 3073 days 8%
ryan branciforte 10/10 3104 days 8%
Trousdale 10/10 3104 days 8%
linda kerr 10/10 3104 days 8%
Bill Singer 10/10 3104 days 8%
Joan G 9/10 3104 days 8%
Kyle Hansen 10/10 3104 days 8%
M Mackenzie 9/10 3104 days 8%
Duff Schmidt 10/10 3135 days 7%
sid Gupta 10/10 3135 days 7%
Tom Sarginson 10/10 3135 days 7%
Jeremy 9/10 3135 days 7%
Eleanor Doak 10/10 3135 days 7%
Andrew Hagerty 10/10 3165 days 7%
Neelima Nair 10/10 3165 days 7%
Steven W 10/10 3165 days 7%
GJ Curzon 10/10 3165 days 7%
Jane Tarrach 10/10 3165 days 7%
julius munda 10/10 3196 days 6%
Nigel Berjak 10/10 3196 days 6%
Kyle Bauer 10/10 3196 days 6%
Michelle Hamilton 10/10 3196 days 6%
travelgood 10/10 3410 days 3%
Dwharks 10/10 3410 days 3%
Max Bezabor 10/10 3410 days 3%
Karin 10/10 3410 days 3%
Catherine Hall 10/10 3410 days 3%
Laure Berné 10/10 3410 days 3%
Elvin Teo 10/10 3438 days 2%
Clay Rush 10/10 3438 days 2%
Svend Kristensen 10/10 3438 days 2%
Jos de Rooij 10/10 3438 days 2%
Nicole Huxley 10/10 3438 days 2%
Cliff Renfrew 10/10 3438 days 2%
soph 10/10 3469 days 2%
Kali 10/10 3469 days 2%
David 10/10 3469 days 2%
Jonathan 10/10 3469 days 2%
harry12 10/10 3469 days 2%
Larry K 10/10 3469 days 2%
Martin Thomas 8/10 3492 days 0%
rnicks 10/10 3500 days 1%
Georg Mueller 9/10 3500 days 1%
Annette Nold 9/10 3500 days 1%
Marco Spinelli 10/10 3500 days 1%
PolarBear 10/10 3530 days 1%
Allen Pocock 10/10 3530 days 1%
cfarrpapi 10/10 3530 days 1%
Thomas Hadinger 10/10 3530 days 1%
Jean Cote 10/10 3530 days 1%
Sarah Taylor 9/10 3560 days 0%
TIMSUE 10/10 3591 days 0%
alisonwilliams63 10/10 3744 days 7%
hobbesz134 9/10 3744 days 7%
Shain Herbert 8/10 3770 days 4%
GaryandShelley 9/10 3775 days 7%
Carolee Webster 9/10 3784 days 4%
Inge & Erik 9/10 3785 days 4%
tribot 10/10 3804 days 7%
Doudoufrench 10/10 3804 days 7%
replant 10/10 3804 days 7%
arnonshany 10/10 3804 days 7%
sujen 10/10 3835 days 7%
hotspuhtots 10/10 3835 days 7%
phebejim 9/10 3835 days 7%
jstroth 10/10 3835 days 7%
mervyn 10/10 3866 days 7%
MacPerthWA 10/10 3866 days 7%
coachp 10/10 3866 days 7%
LJNicol 9/10 3866 days 7%
Pinkangie1963 10/10 3866 days 7%
eva_julia 10/10 3866 days 7%
Bidster 10/10 3896 days 7%
Liem 10/10 3896 days 7%
BARRYCOULTON 10/10 3896 days 7%
clearycar 10/10 3896 days 7%
Declan 10/10 3927 days 7%
visser01 7/10 3927 days 7%
cotus78 10/10 3927 days 7%
williamb 10/10 3957 days 7%
NigelE 10/10 3988 days 7%
koverton 10/10 4110 days 7%
ttighe 10/10 4110 days 7%
Eddie 10/10 4110 days 7%
Van Vliet 10/10 4128 days 4%
K & J Overton 9/10 4135 days 4%
olivierandceline 10/10 4141 days 7%
Inge 10/10 4141 days 7%
Mark Roelofs 8/10 4160 days 4%
tomsarge 10/10 4200 days 7%
peter_raewyn 10/10 4200 days 7%
tembo_too 10/10 4200 days 7%
Ed Day 10/10 4200 days 7%
doswell 10/10 4200 days 7%
Joanna_Griffiths 10/10 4261 days 7%
david_nash 10/10 4261 days 7%
margrietaad46 9/10 4261 days 7%
michelleman2011 10/10 4261 days 7%
minimutley 10/10 4292 days 7%
tigin 9/10 4292 days 7%
Kate Paige  BAILEY 10/10 4475 days 7%
bdgenge 10/10 4506 days 7%
Vincente Garrido 9/10 4529 days 4%
Steffi 10/10 4534 days 7%
Papa Rick & Gilly Reilly-Davidson 10/10 4534 days 7%
Magdalena 9/10 4565 days 7%
Fred Findlay 10/10 4626 days 7%
trekkerbabs 9/10 4626 days 7%
hugh peters 9/10 4657 days 7%
Arjan Boomert 10/10 4657 days 7%
erikholland 10/10 4841 days 7%
Thijs 8/10 4856 days 4%
JudithNetherlands 8/10 4856 days 4%
AndynColette Russell 10/10 4869 days 7%
jo_dame 10/10 4876 days 7%
MoakterW 8/10 4884 days 4%
Camilla E 10/10 4896 days 7%
Gaz 10/10 4943 days 7%
Sjaak 9/10 4995 days 7%
Sanmandy 10/10 5005 days 7%
QueenstownRasta 1/10 5055 days 5%
Tom Ben 10/10 5211 days 4%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-5.04% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 123 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.83%
2 -2.33%
3 -1.50%
4 -0.67%
5 -0.17%
6 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -2.01%
198 -2.02%
199 -2.03%
200 -2.04%
201 -2.05%
202 -2.06%
203 -2.07%

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

89%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.