Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cruzy Campers
Valid Reviews
260 Valid Reviews
The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 171 |
|
66% |
| 9/10 | 64 |
|
25% |
| 8/10 | 16 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 1 |
|
0% |
94.50% Average
The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
23% |
| 9/10 | 6 |
|
27% |
| 8/10 | 7 |
|
32% |
| 7/10 | 1 |
|
5% |
| 6/10 | 1 |
|
5% |
| 5/10 | 2 |
|
9% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.18% Average
The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.85%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kim McArdle | 9/10 | 2311 days | 99% |
| Jed Barnett | 10/10 | 2311 days | 100% |
| John Rhodes | 9/10 | 2311 days | 99% |
| Marta Madrigal | 10/10 | 2311 days | 100% |
| Alan Garlick | 9/10 | 2342 days | 97% |
| John Graham | 10/10 | 2342 days | 98% |
| Regina85 | 9/10 | 2403 days | 94% |
| Jean Gallagher | 10/10 | 2434 days | 94% |
| FABRIGLI Patrick | 10/10 | 2676 days | 82% |
| Tiago & Jessica | 10/10 | 2676 days | 82% |
| Baptiste | 9/10 | 2707 days | 79% |
| Lambertus Faber | 9/10 | 2707 days | 79% |
| Barbara James | 9/10 | 2707 days | 79% |
| sandy bufton | 5/10 | 2738 days | 59% |
| David v | 9/10 | 2738 days | 78% |
| Adrian Harris | 9/10 | 2738 days | 78% |
| Viv | 5/10 | 2738 days | 59% |
| Steve Roome | 10/10 | 2738 days | 78% |
| ryan winter | 10/10 | 2738 days | 78% |
| Zoe Hollingsworth | 10/10 | 2738 days | 78% |
| Heidi Harting | 10/10 | 2768 days | 77% |
| Jan van den Berge | 8/10 | 3013 days | 63% |
| Julia Scholten | 10/10 | 3013 days | 65% |
| Francis Adams | 9/10 | 3013 days | 64% |
| André Grondin | 9/10 | 3013 days | 64% |
| vicki sherouse | 10/10 | 3013 days | 65% |
| Franzi and Marcel | 10/10 | 3013 days | 65% |
| Chris Clemens | 10/10 | 3041 days | 63% |
| Claudia Wehrli | 9/10 | 3072 days | 61% |
| Tony McQuail | 9/10 | 3072 days | 61% |
| Sebastiaan Vincent Drost | 10/10 | 3072 days | 62% |
| Marc | 10/10 | 3072 days | 62% |
| Sara & Philipp | 10/10 | 3072 days | 62% |
| Peter Hjort | 10/10 | 3103 days | 60% |
| Penelope Stewart | 9/10 | 3103 days | 59% |
| Christoffer Nilsson | 10/10 | 3103 days | 60% |
| Tim R | 9/10 | 3103 days | 59% |
| Bradley | 10/10 | 3133 days | 58% |
| Francis | 10/10 | 3133 days | 58% |
| Cristina | 10/10 | 3133 days | 58% |
| Dipesh Patel | 9/10 | 3347 days | 47% |
| Dennis van Wissen | 6/10 | 3365 days | 19% |
| Edwin van Maanen | 10/10 | 3378 days | 46% |
| Graham Pentelow | 9/10 | 3378 days | 46% |
| Annelies Holvoet | 9/10 | 3378 days | 46% |
| Lianne Blonk | 10/10 | 3378 days | 46% |
| Fran and Ben | 9/10 | 3393 days | 25% |
| r stiekema | 9/10 | 3406 days | 44% |
| Michelle Tabone | 10/10 | 3406 days | 45% |
| Richard Nevels | 9/10 | 3406 days | 44% |
| Ada Foks | 10/10 | 3406 days | 45% |
| Kati Behrendt | 8/10 | 3406 days | 44% |
| Alex Victor | 10/10 | 3409 days | 25% |
| Gert Koning | 9/10 | 3437 days | 43% |
| Joyce Nolan | 10/10 | 3437 days | 43% |
| T Geelen | 8/10 | 3457 days | 23% |
| Jolanda van Houwelingen | 8/10 | 3460 days | 41% |
| Bree Shaw | 7/10 | 3464 days | 20% |
| angela dagler | 10/10 | 3498 days | 40% |
| Susan H | 10/10 | 3498 days | 40% |
| Stella Liew | 9/10 | 3498 days | 40% |
| Scott Cullen | 10/10 | 3498 days | 40% |
| Taylor Gunstone | 10/10 | 3498 days | 40% |
| rankersmoo | 10/10 | 3529 days | 38% |
| Fleur Schubert | 8/10 | 3529 days | 38% |
| Adam | 10/10 | 3712 days | 29% |
| Tobi | 5/10 | 3712 days | 8% |
| Rebecca Grant | 9/10 | 3725 days | 15% |
| Brad Dobsky | 5/10 | 3737 days | 7% |
| Sarah Grant | 9/10 | 3743 days | 27% |
| Alex Hamlin | 10/10 | 3743 days | 28% |
| hunter cooper | 10/10 | 3743 days | 28% |
| Kim Cole | 10/10 | 3743 days | 28% |
| mathilde colombie | 10/10 | 3772 days | 26% |
| John Haugen | 9/10 | 3772 days | 26% |
| Jos Engelen | 9/10 | 3772 days | 26% |
| Vanessa Jordan | 10/10 | 3772 days | 26% |
| Lorraine Chapman | 9/10 | 3772 days | 26% |
| Phillip Astein | 10/10 | 3772 days | 26% |
| Ines Manteigas | 10/10 | 3803 days | 25% |
| kevin buckley | 10/10 | 3803 days | 25% |
| Lachlan Russell | 10/10 | 3803 days | 25% |
| Camilla Van de Wiel | 8/10 | 3803 days | 24% |
| Mike Vale | 10/10 | 3803 days | 25% |
| Kevin Bryant | 10/10 | 3803 days | 25% |
| Judith B | 9/10 | 3803 days | 24% |
| Stuart Holloway | 9/10 | 3803 days | 24% |
| Kim Sawyers | 10/10 | 3803 days | 25% |
| Gwen Horne | 10/10 | 3803 days | 25% |
| Valentina Pasinetti | 10/10 | 3803 days | 25% |
| Mike Chomeakwich | 10/10 | 3803 days | 25% |
| Sergey Krupsky | 10/10 | 3834 days | 23% |
| Kristen Davies | 10/10 | 3834 days | 23% |
| Nicola Bloom | 10/10 | 3834 days | 23% |
| Iker Peeters | 10/10 | 3834 days | 12% |
| Tessa Wills | 10/10 | 3864 days | 22% |
| Jana Caines | 10/10 | 3864 days | 22% |
| Brenda - | 10/10 | 3864 days | 22% |
| Emily Michel | 9/10 | 3864 days | 21% |
| Lauren Doherty | 9/10 | 3864 days | 21% |
| josie dixon | 10/10 | 3864 days | 22% |
| peter elliman | 9/10 | 3864 days | 21% |
| Wade M | 9/10 | 3895 days | 20% |
| Georgia Henley | 10/10 | 3895 days | 20% |
| Nick Mclaren | 10/10 | 3895 days | 20% |
| Tom Jones | 10/10 | 3895 days | 20% |
| maureen | 8/10 | 4078 days | 10% |
| Wayne Hoyle | 10/10 | 4109 days | 9% |
| Joni Walters | 9/10 | 4109 days | 9% |
| Antonio Goncalves | 9/10 | 4109 days | 9% |
| A G. | 10/10 | 4137 days | 8% |
| Maaike & JW | 9/10 | 4137 days | 8% |
| Kristina M | 10/10 | 4137 days | 8% |
| Catherine Giles | 8/10 | 4137 days | 7% |
| Briony Hill | 9/10 | 4137 days | 8% |
| C Kidd | 10/10 | 4168 days | 6% |
| PimH | 9/10 | 4168 days | 6% |
| T. Marschall | 10/10 | 4168 days | 6% |
| chris inman | 10/10 | 4168 days | 6% |
| Kri Duffy | 10/10 | 4168 days | 6% |
| Lee Ruff | 10/10 | 4168 days | 6% |
| Kerry Nolte | 10/10 | 4168 days | 6% |
| Paul | 9/10 | 4168 days | 6% |
| Sophie Huybrechts | 10/10 | 4190 days | 1% |
| Sue Mitchell | 9/10 | 4199 days | 5% |
| Ruben van Vlierden | 8/10 | 4199 days | 4% |
| Derek Akerhielm | 9/10 | 4229 days | 3% |
| Alex Alex | 10/10 | 4260 days | 2% |
| Roosje Simon | 10/10 | 4260 days | 2% |
| Henry Kaldenbaugh | 10/10 | 4290 days | 0% |
| mark clixby | 10/10 | 4443 days | 21% |
| Graham Smith | 10/10 | 4443 days | 21% |
| jeanpierre | 10/10 | 4443 days | 21% |
| Claire Jenkins | 10/10 | 4443 days | 21% |
| Jackie Reily | 9/10 | 4474 days | 21% |
| Deb and Pat Radolla | 10/10 | 4502 days | 21% |
| Johan Hereora Hummerhielm | 2/10 | 4502 days | 7% |
| Remco & Annet | 8/10 | 4502 days | 21% |
| Susan Locl | 9/10 | 4502 days | 21% |
| ryan branciforte | 10/10 | 4533 days | 21% |
| Trousdale | 10/10 | 4533 days | 21% |
| linda kerr | 10/10 | 4533 days | 21% |
| Bill Singer | 10/10 | 4533 days | 21% |
| Joan G | 9/10 | 4533 days | 21% |
| Kyle Hansen | 10/10 | 4533 days | 21% |
| M Mackenzie | 9/10 | 4533 days | 21% |
| Duff Schmidt | 10/10 | 4564 days | 21% |
| sid Gupta | 10/10 | 4564 days | 21% |
| Tom Sarginson | 10/10 | 4564 days | 21% |
| Jeremy | 9/10 | 4564 days | 21% |
| Eleanor Doak | 10/10 | 4564 days | 21% |
| Andrew Hagerty | 10/10 | 4594 days | 21% |
| Neelima Nair | 10/10 | 4594 days | 21% |
| Steven W | 10/10 | 4594 days | 21% |
| GJ Curzon | 10/10 | 4594 days | 21% |
| Jane Tarrach | 10/10 | 4594 days | 21% |
| julius munda | 10/10 | 4625 days | 21% |
| Nigel Berjak | 10/10 | 4625 days | 21% |
| Kyle Bauer | 10/10 | 4625 days | 21% |
| Michelle Hamilton | 10/10 | 4625 days | 21% |
| travelgood | 10/10 | 4839 days | 21% |
| Dwharks | 10/10 | 4839 days | 21% |
| Max Bezabor | 10/10 | 4839 days | 21% |
| Karin | 10/10 | 4839 days | 21% |
| Catherine Hall | 10/10 | 4839 days | 21% |
| Laure Berné | 10/10 | 4839 days | 21% |
| Elvin Teo | 10/10 | 4867 days | 21% |
| Clay Rush | 10/10 | 4867 days | 21% |
| Svend Kristensen | 10/10 | 4867 days | 21% |
| Jos de Rooij | 10/10 | 4867 days | 21% |
| Nicole Huxley | 10/10 | 4867 days | 21% |
| Cliff Renfrew | 10/10 | 4867 days | 21% |
| soph | 10/10 | 4898 days | 21% |
| Kali | 10/10 | 4898 days | 21% |
| David | 10/10 | 4898 days | 21% |
| Jonathan | 10/10 | 4898 days | 21% |
| harry12 | 10/10 | 4898 days | 21% |
| Larry K | 10/10 | 4898 days | 21% |
| Martin Thomas | 8/10 | 4921 days | 11% |
| rnicks | 10/10 | 4929 days | 21% |
| Georg Mueller | 9/10 | 4929 days | 21% |
| Annette Nold | 9/10 | 4929 days | 21% |
| Marco Spinelli | 10/10 | 4929 days | 21% |
| PolarBear | 10/10 | 4959 days | 21% |
| Allen Pocock | 10/10 | 4959 days | 21% |
| cfarrpapi | 10/10 | 4959 days | 21% |
| Thomas Hadinger | 10/10 | 4959 days | 21% |
| Jean Cote | 10/10 | 4959 days | 21% |
| Sarah Taylor | 9/10 | 4990 days | 21% |
| TIMSUE | 10/10 | 5020 days | 21% |
| alisonwilliams63 | 10/10 | 5173 days | 21% |
| hobbesz134 | 9/10 | 5173 days | 21% |
| Shain Herbert | 8/10 | 5199 days | 11% |
| GaryandShelley | 9/10 | 5204 days | 21% |
| Carolee Webster | 9/10 | 5213 days | 11% |
| Inge & Erik | 9/10 | 5214 days | 11% |
| tribot | 10/10 | 5233 days | 21% |
| Doudoufrench | 10/10 | 5233 days | 21% |
| replant | 10/10 | 5233 days | 21% |
| arnonshany | 10/10 | 5233 days | 21% |
| sujen | 10/10 | 5264 days | 21% |
| hotspuhtots | 10/10 | 5264 days | 21% |
| phebejim | 9/10 | 5264 days | 21% |
| jstroth | 10/10 | 5264 days | 21% |
| mervyn | 10/10 | 5295 days | 21% |
| MacPerthWA | 10/10 | 5295 days | 21% |
| coachp | 10/10 | 5295 days | 21% |
| LJNicol | 9/10 | 5295 days | 21% |
| Pinkangie1963 | 10/10 | 5295 days | 21% |
| eva_julia | 10/10 | 5295 days | 21% |
| Bidster | 10/10 | 5325 days | 21% |
| Liem | 10/10 | 5325 days | 21% |
| BARRYCOULTON | 10/10 | 5325 days | 21% |
| clearycar | 10/10 | 5325 days | 21% |
| Declan | 10/10 | 5356 days | 21% |
| visser01 | 7/10 | 5356 days | 19% |
| cotus78 | 10/10 | 5356 days | 21% |
| williamb | 10/10 | 5386 days | 21% |
| NigelE | 10/10 | 5417 days | 21% |
| koverton | 10/10 | 5539 days | 21% |
| ttighe | 10/10 | 5539 days | 21% |
| Eddie | 10/10 | 5539 days | 21% |
| Van Vliet | 10/10 | 5557 days | 11% |
| K & J Overton | 9/10 | 5564 days | 11% |
| olivierandceline | 10/10 | 5570 days | 21% |
| Inge | 10/10 | 5570 days | 21% |
| Mark Roelofs | 8/10 | 5589 days | 11% |
| tomsarge | 10/10 | 5629 days | 21% |
| peter_raewyn | 10/10 | 5629 days | 21% |
| tembo_too | 10/10 | 5629 days | 21% |
| Ed Day | 10/10 | 5629 days | 21% |
| doswell | 10/10 | 5629 days | 21% |
| Joanna_Griffiths | 10/10 | 5690 days | 21% |
| david_nash | 10/10 | 5690 days | 21% |
| margrietaad46 | 9/10 | 5690 days | 21% |
| michelleman2011 | 10/10 | 5690 days | 21% |
| minimutley | 10/10 | 5721 days | 21% |
| tigin | 9/10 | 5721 days | 21% |
| Kate Ｐａｉｇｅ ＢＡＩＬＥＹ | 10/10 | 5904 days | 21% |
| bdgenge | 10/10 | 5935 days | 21% |
| Vincente Garrido | 9/10 | 5958 days | 11% |
| Steffi | 10/10 | 5963 days | 21% |
| Papa Rick & Gilly Reilly-Davidson | 10/10 | 5963 days | 21% |
| Magdalena | 9/10 | 5994 days | 21% |
| Fred Findlay | 10/10 | 6055 days | 21% |
| trekkerbabs | 9/10 | 6055 days | 21% |
| hugh peters | 9/10 | 6086 days | 21% |
| Arjan Boomert | 10/10 | 6086 days | 21% |
| erikholland | 10/10 | 6270 days | 21% |
| Thijs | 8/10 | 6285 days | 11% |
| JudithNetherlands | 8/10 | 6285 days | 11% |
| AndynColette Russell | 10/10 | 6298 days | 21% |
| jo_dame | 10/10 | 6305 days | 21% |
| MoakterW | 8/10 | 6313 days | 11% |
| Camilla E | 10/10 | 6325 days | 21% |
| Gaz | 10/10 | 6372 days | 21% |
| Sjaak | 9/10 | 6424 days | 21% |
| Sanmandy | 10/10 | 6435 days | 21% |
| QueenstownRasta | 1/10 | 6484 days | 6% |
| Tom Ben | 10/10 | 6640 days | 11% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.47% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 105 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.43% |
| 198 | -2.45% |
| 199 | -2.46% |
| 200 | -2.47% |
| 201 | -2.48% |
| 202 | -2.50% |
| 203 | -2.51% |
| … | … |
Balancing Adjustment
1.09% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.