G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cruzy Campers
Valid Reviews
260 Valid Reviews
The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 171 |
|
66% |
| 9/10 | 64 |
|
25% |
| 8/10 | 16 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 1 |
|
0% |
94.50% Average
The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
23% |
| 9/10 | 6 |
|
27% |
| 8/10 | 7 |
|
32% |
| 7/10 | 1 |
|
5% |
| 6/10 | 1 |
|
5% |
| 5/10 | 2 |
|
9% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.18% Average
The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.87%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kim McArdle | 9/10 | 2351 days | 99% |
| Jed Barnett | 10/10 | 2352 days | 100% |
| John Rhodes | 9/10 | 2352 days | 99% |
| Marta Madrigal | 10/10 | 2352 days | 100% |
| Alan Garlick | 9/10 | 2382 days | 97% |
| John Graham | 10/10 | 2382 days | 98% |
| Regina85 | 9/10 | 2444 days | 94% |
| Jean Gallagher | 10/10 | 2475 days | 94% |
| FABRIGLI Patrick | 10/10 | 2716 days | 82% |
| Tiago & Jessica | 10/10 | 2717 days | 82% |
| Baptiste | 9/10 | 2747 days | 79% |
| Lambertus Faber | 9/10 | 2747 days | 79% |
| Barbara James | 9/10 | 2747 days | 79% |
| sandy bufton | 5/10 | 2778 days | 59% |
| David v | 9/10 | 2778 days | 78% |
| Adrian Harris | 9/10 | 2778 days | 78% |
| Viv | 5/10 | 2779 days | 59% |
| Steve Roome | 10/10 | 2779 days | 78% |
| ryan winter | 10/10 | 2779 days | 78% |
| Zoe Hollingsworth | 10/10 | 2779 days | 78% |
| Heidi Harting | 10/10 | 2809 days | 77% |
| Jan van den Berge | 8/10 | 3053 days | 63% |
| Julia Scholten | 10/10 | 3053 days | 65% |
| Francis Adams | 9/10 | 3053 days | 64% |
| André Grondin | 9/10 | 3053 days | 64% |
| vicki sherouse | 10/10 | 3054 days | 65% |
| Franzi and Marcel | 10/10 | 3054 days | 65% |
| Chris Clemens | 10/10 | 3082 days | 63% |
| Claudia Wehrli | 9/10 | 3112 days | 61% |
| Tony McQuail | 9/10 | 3112 days | 61% |
| Sebastiaan Vincent Drost | 10/10 | 3112 days | 62% |
| Marc | 10/10 | 3112 days | 62% |
| Sara & Philipp | 10/10 | 3113 days | 62% |
| Peter Hjort | 10/10 | 3143 days | 60% |
| Penelope Stewart | 9/10 | 3143 days | 59% |
| Christoffer Nilsson | 10/10 | 3143 days | 60% |
| Tim R | 9/10 | 3143 days | 59% |
| Bradley | 10/10 | 3174 days | 58% |
| Francis | 10/10 | 3174 days | 58% |
| Cristina | 10/10 | 3174 days | 58% |
| Dipesh Patel | 9/10 | 3387 days | 47% |
| Dennis van Wissen | 6/10 | 3406 days | 20% |
| Edwin van Maanen | 10/10 | 3418 days | 46% |
| Graham Pentelow | 9/10 | 3418 days | 46% |
| Annelies Holvoet | 9/10 | 3418 days | 46% |
| Lianne Blonk | 10/10 | 3418 days | 46% |
| Fran and Ben | 9/10 | 3434 days | 26% |
| r stiekema | 9/10 | 3446 days | 44% |
| Michelle Tabone | 10/10 | 3446 days | 45% |
| Richard Nevels | 9/10 | 3446 days | 44% |
| Ada Foks | 10/10 | 3446 days | 45% |
| Kati Behrendt | 8/10 | 3447 days | 44% |
| Alex Victor | 10/10 | 3450 days | 26% |
| Gert Koning | 9/10 | 3477 days | 43% |
| Joyce Nolan | 10/10 | 3477 days | 43% |
| T Geelen | 8/10 | 3498 days | 24% |
| Jolanda van Houwelingen | 8/10 | 3501 days | 41% |
| Bree Shaw | 7/10 | 3505 days | 21% |
| angela dagler | 10/10 | 3538 days | 40% |
| Susan H | 10/10 | 3538 days | 40% |
| Stella Liew | 9/10 | 3538 days | 40% |
| Scott Cullen | 10/10 | 3538 days | 40% |
| Taylor Gunstone | 10/10 | 3538 days | 40% |
| rankersmoo | 10/10 | 3569 days | 38% |
| Fleur Schubert | 8/10 | 3569 days | 38% |
| Adam | 10/10 | 3752 days | 29% |
| Tobi | 5/10 | 3753 days | 9% |
| Rebecca Grant | 9/10 | 3766 days | 16% |
| Brad Dobsky | 5/10 | 3778 days | 9% |
| Sarah Grant | 9/10 | 3783 days | 27% |
| Alex Hamlin | 10/10 | 3783 days | 28% |
| hunter cooper | 10/10 | 3783 days | 28% |
| Kim Cole | 10/10 | 3783 days | 28% |
| mathilde colombie | 10/10 | 3812 days | 26% |
| John Haugen | 9/10 | 3812 days | 26% |
| Jos Engelen | 9/10 | 3812 days | 26% |
| Vanessa Jordan | 10/10 | 3812 days | 26% |
| Lorraine Chapman | 9/10 | 3812 days | 26% |
| Phillip Astein | 10/10 | 3812 days | 26% |
| Ines Manteigas | 10/10 | 3843 days | 25% |
| kevin buckley | 10/10 | 3843 days | 25% |
| Lachlan Russell | 10/10 | 3843 days | 25% |
| Camilla Van de Wiel | 8/10 | 3843 days | 24% |
| Mike Vale | 10/10 | 3843 days | 25% |
| Kevin Bryant | 10/10 | 3843 days | 25% |
| Judith B | 9/10 | 3843 days | 24% |
| Stuart Holloway | 9/10 | 3843 days | 24% |
| Kim Sawyers | 10/10 | 3843 days | 25% |
| Gwen Horne | 10/10 | 3844 days | 25% |
| Valentina Pasinetti | 10/10 | 3844 days | 25% |
| Mike Chomeakwich | 10/10 | 3844 days | 25% |
| Sergey Krupsky | 10/10 | 3874 days | 23% |
| Kristen Davies | 10/10 | 3874 days | 23% |
| Nicola Bloom | 10/10 | 3874 days | 23% |
| Iker Peeters | 10/10 | 3875 days | 13% |
| Tessa Wills | 10/10 | 3904 days | 22% |
| Jana Caines | 10/10 | 3904 days | 22% |
| Brenda - | 10/10 | 3904 days | 22% |
| Emily Michel | 9/10 | 3904 days | 21% |
| Lauren Doherty | 9/10 | 3904 days | 21% |
| josie dixon | 10/10 | 3904 days | 22% |
| peter elliman | 9/10 | 3905 days | 21% |
| Wade M | 9/10 | 3935 days | 20% |
| Georgia Henley | 10/10 | 3935 days | 20% |
| Nick Mclaren | 10/10 | 3936 days | 20% |
| Tom Jones | 10/10 | 3936 days | 20% |
| maureen | 8/10 | 4118 days | 10% |
| Wayne Hoyle | 10/10 | 4149 days | 9% |
| Joni Walters | 9/10 | 4149 days | 9% |
| Antonio Goncalves | 9/10 | 4149 days | 9% |
| A G. | 10/10 | 4177 days | 8% |
| Maaike & JW | 9/10 | 4177 days | 8% |
| Kristina M | 10/10 | 4177 days | 8% |
| Catherine Giles | 8/10 | 4177 days | 8% |
| Briony Hill | 9/10 | 4177 days | 8% |
| C Kidd | 10/10 | 4208 days | 6% |
| PimH | 9/10 | 4208 days | 6% |
| T. Marschall | 10/10 | 4208 days | 6% |
| chris inman | 10/10 | 4208 days | 6% |
| Kri Duffy | 10/10 | 4208 days | 6% |
| Lee Ruff | 10/10 | 4208 days | 6% |
| Kerry Nolte | 10/10 | 4208 days | 6% |
| Paul | 9/10 | 4208 days | 6% |
| Sophie Huybrechts | 10/10 | 4231 days | 2% |
| Sue Mitchell | 9/10 | 4239 days | 5% |
| Ruben van Vlierden | 8/10 | 4240 days | 4% |
| Derek Akerhielm | 9/10 | 4269 days | 3% |
| Alex Alex | 10/10 | 4300 days | 2% |
| Roosje Simon | 10/10 | 4300 days | 2% |
| Henry Kaldenbaugh | 10/10 | 4330 days | 0% |
| mark clixby | 10/10 | 4484 days | 23% |
| Graham Smith | 10/10 | 4484 days | 23% |
| jeanpierre | 10/10 | 4484 days | 23% |
| Claire Jenkins | 10/10 | 4484 days | 23% |
| Jackie Reily | 9/10 | 4515 days | 23% |
| Deb and Pat Radolla | 10/10 | 4543 days | 23% |
| Johan Hereora Hummerhielm | 2/10 | 4543 days | 9% |
| Remco & Annet | 8/10 | 4543 days | 23% |
| Susan Locl | 9/10 | 4543 days | 23% |
| ryan branciforte | 10/10 | 4574 days | 23% |
| Trousdale | 10/10 | 4574 days | 23% |
| linda kerr | 10/10 | 4574 days | 23% |
| Bill Singer | 10/10 | 4574 days | 23% |
| Joan G | 9/10 | 4574 days | 23% |
| Kyle Hansen | 10/10 | 4574 days | 23% |
| M Mackenzie | 9/10 | 4574 days | 23% |
| Duff Schmidt | 10/10 | 4605 days | 23% |
| sid Gupta | 10/10 | 4605 days | 23% |
| Tom Sarginson | 10/10 | 4605 days | 23% |
| Jeremy | 9/10 | 4605 days | 23% |
| Eleanor Doak | 10/10 | 4605 days | 23% |
| Andrew Hagerty | 10/10 | 4635 days | 23% |
| Neelima Nair | 10/10 | 4635 days | 23% |
| Steven W | 10/10 | 4635 days | 23% |
| GJ Curzon | 10/10 | 4635 days | 23% |
| Jane Tarrach | 10/10 | 4635 days | 23% |
| julius munda | 10/10 | 4666 days | 23% |
| Nigel Berjak | 10/10 | 4666 days | 23% |
| Kyle Bauer | 10/10 | 4666 days | 23% |
| Michelle Hamilton | 10/10 | 4666 days | 23% |
| travelgood | 10/10 | 4880 days | 23% |
| Dwharks | 10/10 | 4880 days | 23% |
| Max Bezabor | 10/10 | 4880 days | 23% |
| Karin | 10/10 | 4880 days | 23% |
| Catherine Hall | 10/10 | 4880 days | 23% |
| Laure Berné | 10/10 | 4880 days | 23% |
| Elvin Teo | 10/10 | 4908 days | 23% |
| Clay Rush | 10/10 | 4908 days | 23% |
| Svend Kristensen | 10/10 | 4908 days | 23% |
| Jos de Rooij | 10/10 | 4908 days | 23% |
| Nicole Huxley | 10/10 | 4908 days | 23% |
| Cliff Renfrew | 10/10 | 4908 days | 23% |
| soph | 10/10 | 4939 days | 23% |
| Kali | 10/10 | 4939 days | 23% |
| David | 10/10 | 4939 days | 23% |
| Jonathan | 10/10 | 4939 days | 23% |
| harry12 | 10/10 | 4939 days | 23% |
| Larry K | 10/10 | 4939 days | 23% |
| Martin Thomas | 8/10 | 4962 days | 13% |
| rnicks | 10/10 | 4970 days | 23% |
| Georg Mueller | 9/10 | 4970 days | 23% |
| Annette Nold | 9/10 | 4970 days | 23% |
| Marco Spinelli | 10/10 | 4970 days | 23% |
| PolarBear | 10/10 | 5000 days | 23% |
| Allen Pocock | 10/10 | 5000 days | 23% |
| cfarrpapi | 10/10 | 5000 days | 23% |
| Thomas Hadinger | 10/10 | 5000 days | 23% |
| Jean Cote | 10/10 | 5000 days | 23% |
| Sarah Taylor | 9/10 | 5030 days | 23% |
| TIMSUE | 10/10 | 5061 days | 23% |
| alisonwilliams63 | 10/10 | 5214 days | 23% |
| hobbesz134 | 9/10 | 5214 days | 23% |
| Shain Herbert | 8/10 | 5240 days | 13% |
| GaryandShelley | 9/10 | 5245 days | 23% |
| Carolee Webster | 9/10 | 5254 days | 13% |
| Inge & Erik | 9/10 | 5255 days | 13% |
| tribot | 10/10 | 5274 days | 23% |
| Doudoufrench | 10/10 | 5274 days | 23% |
| replant | 10/10 | 5274 days | 23% |
| arnonshany | 10/10 | 5274 days | 23% |
| sujen | 10/10 | 5305 days | 23% |
| hotspuhtots | 10/10 | 5305 days | 23% |
| phebejim | 9/10 | 5305 days | 23% |
| jstroth | 10/10 | 5305 days | 23% |
| mervyn | 10/10 | 5336 days | 23% |
| MacPerthWA | 10/10 | 5336 days | 23% |
| coachp | 10/10 | 5336 days | 23% |
| LJNicol | 9/10 | 5336 days | 23% |
| Pinkangie1963 | 10/10 | 5336 days | 23% |
| eva_julia | 10/10 | 5336 days | 23% |
| Bidster | 10/10 | 5366 days | 23% |
| Liem | 10/10 | 5366 days | 23% |
| BARRYCOULTON | 10/10 | 5366 days | 23% |
| clearycar | 10/10 | 5366 days | 23% |
| Declan | 10/10 | 5397 days | 23% |
| visser01 | 7/10 | 5397 days | 22% |
| cotus78 | 10/10 | 5397 days | 23% |
| williamb | 10/10 | 5427 days | 23% |
| NigelE | 10/10 | 5458 days | 23% |
| koverton | 10/10 | 5580 days | 23% |
| ttighe | 10/10 | 5580 days | 23% |
| Eddie | 10/10 | 5580 days | 23% |
| Van Vliet | 10/10 | 5598 days | 13% |
| K & J Overton | 9/10 | 5605 days | 13% |
| olivierandceline | 10/10 | 5611 days | 23% |
| Inge | 10/10 | 5611 days | 23% |
| Mark Roelofs | 8/10 | 5630 days | 13% |
| tomsarge | 10/10 | 5670 days | 23% |
| peter_raewyn | 10/10 | 5670 days | 23% |
| tembo_too | 10/10 | 5670 days | 23% |
| Ed Day | 10/10 | 5670 days | 23% |
| doswell | 10/10 | 5670 days | 23% |
| Joanna_Griffiths | 10/10 | 5731 days | 23% |
| david_nash | 10/10 | 5731 days | 23% |
| margrietaad46 | 9/10 | 5731 days | 23% |
| michelleman2011 | 10/10 | 5731 days | 23% |
| minimutley | 10/10 | 5762 days | 23% |
| tigin | 9/10 | 5762 days | 23% |
| Kate Ｐａｉｇｅ ＢＡＩＬＥＹ | 10/10 | 5945 days | 23% |
| bdgenge | 10/10 | 5976 days | 23% |
| Vincente Garrido | 9/10 | 5999 days | 13% |
| Steffi | 10/10 | 6004 days | 23% |
| Papa Rick & Gilly Reilly-Davidson | 10/10 | 6004 days | 23% |
| Magdalena | 9/10 | 6035 days | 23% |
| Fred Findlay | 10/10 | 6096 days | 23% |
| trekkerbabs | 9/10 | 6096 days | 23% |
| hugh peters | 9/10 | 6127 days | 23% |
| Arjan Boomert | 10/10 | 6127 days | 23% |
| erikholland | 10/10 | 6310 days | 23% |
| Thijs | 8/10 | 6326 days | 13% |
| JudithNetherlands | 8/10 | 6326 days | 13% |
| AndynColette Russell | 10/10 | 6338 days | 23% |
| jo_dame | 10/10 | 6345 days | 23% |
| MoakterW | 8/10 | 6354 days | 13% |
| Camilla E | 10/10 | 6365 days | 23% |
| Gaz | 10/10 | 6413 days | 23% |
| Sjaak | 9/10 | 6465 days | 23% |
| Sanmandy | 10/10 | 6475 days | 23% |
| QueenstownRasta | 1/10 | 6525 days | 8% |
| Tom Ben | 10/10 | 6681 days | 13% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.00% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 125 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -1.97% |
| 198 | -1.98% |
| 199 | -1.99% |
| 200 | -2.00% |
| 201 | -2.01% |
| 202 | -2.02% |
| 203 | -2.03% |
| … | … |
Balancing Adjustment
1.02% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.