Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cruzy Campers
Valid Reviews
260 Valid Reviews
The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 171 |
|
66% |
| 9/10 | 64 |
|
25% |
| 8/10 | 16 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 1 |
|
0% |
94.50% Average
The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
23% |
| 9/10 | 6 |
|
27% |
| 8/10 | 7 |
|
32% |
| 7/10 | 1 |
|
5% |
| 6/10 | 1 |
|
5% |
| 5/10 | 2 |
|
9% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.18% Average
The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.98%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kim McArdle | 9/10 | 2472 days | 99% |
| Jed Barnett | 10/10 | 2472 days | 100% |
| John Rhodes | 9/10 | 2472 days | 99% |
| Marta Madrigal | 10/10 | 2472 days | 100% |
| Alan Garlick | 9/10 | 2503 days | 97% |
| John Graham | 10/10 | 2503 days | 98% |
| Regina85 | 9/10 | 2564 days | 94% |
| Jean Gallagher | 10/10 | 2595 days | 93% |
| FABRIGLI Patrick | 10/10 | 2837 days | 81% |
| Tiago & Jessica | 10/10 | 2837 days | 81% |
| Baptiste | 9/10 | 2868 days | 78% |
| Lambertus Faber | 9/10 | 2868 days | 78% |
| Barbara James | 9/10 | 2868 days | 78% |
| sandy bufton | 5/10 | 2899 days | 59% |
| David v | 9/10 | 2899 days | 77% |
| Adrian Harris | 9/10 | 2899 days | 77% |
| Viv | 5/10 | 2899 days | 59% |
| Steve Roome | 10/10 | 2899 days | 77% |
| ryan winter | 10/10 | 2899 days | 77% |
| Zoe Hollingsworth | 10/10 | 2899 days | 77% |
| Heidi Harting | 10/10 | 2929 days | 76% |
| Jan van den Berge | 8/10 | 3174 days | 62% |
| Julia Scholten | 10/10 | 3174 days | 63% |
| Francis Adams | 9/10 | 3174 days | 62% |
| André Grondin | 9/10 | 3174 days | 62% |
| vicki sherouse | 10/10 | 3174 days | 63% |
| Franzi and Marcel | 10/10 | 3174 days | 63% |
| Chris Clemens | 10/10 | 3202 days | 61% |
| Claudia Wehrli | 9/10 | 3233 days | 59% |
| Tony McQuail | 9/10 | 3233 days | 59% |
| Sebastiaan Vincent Drost | 10/10 | 3233 days | 60% |
| Marc | 10/10 | 3233 days | 60% |
| Sara & Philipp | 10/10 | 3233 days | 60% |
| Peter Hjort | 10/10 | 3264 days | 58% |
| Penelope Stewart | 9/10 | 3264 days | 57% |
| Christoffer Nilsson | 10/10 | 3264 days | 58% |
| Tim R | 9/10 | 3264 days | 57% |
| Bradley | 10/10 | 3294 days | 56% |
| Francis | 10/10 | 3294 days | 56% |
| Cristina | 10/10 | 3294 days | 56% |
| Dipesh Patel | 9/10 | 3508 days | 45% |
| Dennis van Wissen | 6/10 | 3526 days | 20% |
| Edwin van Maanen | 10/10 | 3539 days | 43% |
| Graham Pentelow | 9/10 | 3539 days | 43% |
| Annelies Holvoet | 9/10 | 3539 days | 43% |
| Lianne Blonk | 10/10 | 3539 days | 43% |
| Fran and Ben | 9/10 | 3554 days | 25% |
| r stiekema | 9/10 | 3567 days | 42% |
| Michelle Tabone | 10/10 | 3567 days | 42% |
| Richard Nevels | 9/10 | 3567 days | 42% |
| Ada Foks | 10/10 | 3567 days | 42% |
| Kati Behrendt | 8/10 | 3567 days | 41% |
| Alex Victor | 10/10 | 3570 days | 25% |
| Gert Koning | 9/10 | 3598 days | 40% |
| Joyce Nolan | 10/10 | 3598 days | 40% |
| T Geelen | 8/10 | 3618 days | 23% |
| Jolanda van Houwelingen | 8/10 | 3621 days | 38% |
| Bree Shaw | 7/10 | 3625 days | 20% |
| angela dagler | 10/10 | 3659 days | 37% |
| Susan H | 10/10 | 3659 days | 37% |
| Stella Liew | 9/10 | 3659 days | 37% |
| Scott Cullen | 10/10 | 3659 days | 37% |
| Taylor Gunstone | 10/10 | 3659 days | 37% |
| rankersmoo | 10/10 | 3690 days | 36% |
| Fleur Schubert | 8/10 | 3690 days | 35% |
| Adam | 10/10 | 3873 days | 26% |
| Tobi | 5/10 | 3873 days | 9% |
| Rebecca Grant | 9/10 | 3886 days | 15% |
| Brad Dobsky | 5/10 | 3898 days | 8% |
| Sarah Grant | 9/10 | 3904 days | 24% |
| Alex Hamlin | 10/10 | 3904 days | 24% |
| hunter cooper | 10/10 | 3904 days | 24% |
| Kim Cole | 10/10 | 3904 days | 24% |
| mathilde colombie | 10/10 | 3933 days | 23% |
| John Haugen | 9/10 | 3933 days | 22% |
| Jos Engelen | 9/10 | 3933 days | 22% |
| Vanessa Jordan | 10/10 | 3933 days | 23% |
| Lorraine Chapman | 9/10 | 3933 days | 22% |
| Phillip Astein | 10/10 | 3933 days | 23% |
| Ines Manteigas | 10/10 | 3964 days | 21% |
| kevin buckley | 10/10 | 3964 days | 21% |
| Lachlan Russell | 10/10 | 3964 days | 21% |
| Camilla Van de Wiel | 8/10 | 3964 days | 21% |
| Mike Vale | 10/10 | 3964 days | 21% |
| Kevin Bryant | 10/10 | 3964 days | 21% |
| Judith B | 9/10 | 3964 days | 21% |
| Stuart Holloway | 9/10 | 3964 days | 21% |
| Kim Sawyers | 10/10 | 3964 days | 21% |
| Gwen Horne | 10/10 | 3964 days | 21% |
| Valentina Pasinetti | 10/10 | 3964 days | 21% |
| Mike Chomeakwich | 10/10 | 3964 days | 21% |
| Sergey Krupsky | 10/10 | 3995 days | 19% |
| Kristen Davies | 10/10 | 3995 days | 19% |
| Nicola Bloom | 10/10 | 3995 days | 19% |
| Iker Peeters | 10/10 | 3995 days | 11% |
| Tessa Wills | 10/10 | 4025 days | 18% |
| Jana Caines | 10/10 | 4025 days | 18% |
| Brenda - | 10/10 | 4025 days | 18% |
| Emily Michel | 9/10 | 4025 days | 18% |
| Lauren Doherty | 9/10 | 4025 days | 18% |
| josie dixon | 10/10 | 4025 days | 18% |
| peter elliman | 9/10 | 4025 days | 18% |
| Wade M | 9/10 | 4056 days | 16% |
| Georgia Henley | 10/10 | 4056 days | 16% |
| Nick Mclaren | 10/10 | 4056 days | 16% |
| Tom Jones | 10/10 | 4056 days | 16% |
| maureen | 8/10 | 4239 days | 6% |
| Wayne Hoyle | 10/10 | 4270 days | 5% |
| Joni Walters | 9/10 | 4270 days | 5% |
| Antonio Goncalves | 9/10 | 4270 days | 5% |
| A G. | 10/10 | 4298 days | 3% |
| Maaike & JW | 9/10 | 4298 days | 3% |
| Kristina M | 10/10 | 4298 days | 3% |
| Catherine Giles | 8/10 | 4298 days | 3% |
| Briony Hill | 9/10 | 4298 days | 3% |
| C Kidd | 10/10 | 4329 days | 2% |
| PimH | 9/10 | 4329 days | 2% |
| T. Marschall | 10/10 | 4329 days | 2% |
| chris inman | 10/10 | 4329 days | 2% |
| Kri Duffy | 10/10 | 4329 days | 2% |
| Lee Ruff | 10/10 | 4329 days | 2% |
| Kerry Nolte | 10/10 | 4329 days | 2% |
| Paul | 9/10 | 4329 days | 2% |
| Sophie Huybrechts | 10/10 | 4351 days | 0% |
| Sue Mitchell | 9/10 | 4360 days | 0% |
| Ruben van Vlierden | 8/10 | 4360 days | 0% |
| Derek Akerhielm | 9/10 | 4390 days | 26% |
| Alex Alex | 10/10 | 4421 days | 26% |
| Roosje Simon | 10/10 | 4421 days | 26% |
| Henry Kaldenbaugh | 10/10 | 4451 days | 26% |
| mark clixby | 10/10 | 4604 days | 26% |
| Graham Smith | 10/10 | 4604 days | 26% |
| jeanpierre | 10/10 | 4604 days | 26% |
| Claire Jenkins | 10/10 | 4604 days | 26% |
| Jackie Reily | 9/10 | 4635 days | 26% |
| Deb and Pat Radolla | 10/10 | 4663 days | 26% |
| Johan Hereora Hummerhielm | 2/10 | 4663 days | 11% |
| Remco & Annet | 8/10 | 4663 days | 25% |
| Susan Locl | 9/10 | 4663 days | 26% |
| ryan branciforte | 10/10 | 4694 days | 26% |
| Trousdale | 10/10 | 4694 days | 26% |
| linda kerr | 10/10 | 4694 days | 26% |
| Bill Singer | 10/10 | 4694 days | 26% |
| Joan G | 9/10 | 4694 days | 26% |
| Kyle Hansen | 10/10 | 4694 days | 26% |
| M Mackenzie | 9/10 | 4694 days | 26% |
| Duff Schmidt | 10/10 | 4725 days | 26% |
| sid Gupta | 10/10 | 4725 days | 26% |
| Tom Sarginson | 10/10 | 4725 days | 26% |
| Jeremy | 9/10 | 4725 days | 26% |
| Eleanor Doak | 10/10 | 4725 days | 26% |
| Andrew Hagerty | 10/10 | 4755 days | 26% |
| Neelima Nair | 10/10 | 4755 days | 26% |
| Steven W | 10/10 | 4755 days | 26% |
| GJ Curzon | 10/10 | 4755 days | 26% |
| Jane Tarrach | 10/10 | 4755 days | 26% |
| julius munda | 10/10 | 4786 days | 26% |
| Nigel Berjak | 10/10 | 4786 days | 26% |
| Kyle Bauer | 10/10 | 4786 days | 26% |
| Michelle Hamilton | 10/10 | 4786 days | 26% |
| travelgood | 10/10 | 5000 days | 26% |
| Dwharks | 10/10 | 5000 days | 26% |
| Max Bezabor | 10/10 | 5000 days | 26% |
| Karin | 10/10 | 5000 days | 26% |
| Catherine Hall | 10/10 | 5000 days | 26% |
| Laure Berné | 10/10 | 5000 days | 26% |
| Elvin Teo | 10/10 | 5028 days | 26% |
| Clay Rush | 10/10 | 5028 days | 26% |
| Svend Kristensen | 10/10 | 5028 days | 26% |
| Jos de Rooij | 10/10 | 5028 days | 26% |
| Nicole Huxley | 10/10 | 5028 days | 26% |
| Cliff Renfrew | 10/10 | 5028 days | 26% |
| soph | 10/10 | 5059 days | 26% |
| Kali | 10/10 | 5059 days | 26% |
| David | 10/10 | 5059 days | 26% |
| Jonathan | 10/10 | 5059 days | 26% |
| harry12 | 10/10 | 5059 days | 26% |
| Larry K | 10/10 | 5059 days | 26% |
| Martin Thomas | 8/10 | 5082 days | 15% |
| rnicks | 10/10 | 5090 days | 26% |
| Georg Mueller | 9/10 | 5090 days | 26% |
| Annette Nold | 9/10 | 5090 days | 26% |
| Marco Spinelli | 10/10 | 5090 days | 26% |
| PolarBear | 10/10 | 5120 days | 26% |
| Allen Pocock | 10/10 | 5120 days | 26% |
| cfarrpapi | 10/10 | 5120 days | 26% |
| Thomas Hadinger | 10/10 | 5120 days | 26% |
| Jean Cote | 10/10 | 5120 days | 26% |
| Sarah Taylor | 9/10 | 5151 days | 26% |
| TIMSUE | 10/10 | 5181 days | 26% |
| alisonwilliams63 | 10/10 | 5334 days | 26% |
| hobbesz134 | 9/10 | 5334 days | 26% |
| Shain Herbert | 8/10 | 5360 days | 15% |
| GaryandShelley | 9/10 | 5365 days | 26% |
| Carolee Webster | 9/10 | 5374 days | 15% |
| Inge & Erik | 9/10 | 5375 days | 15% |
| tribot | 10/10 | 5394 days | 26% |
| Doudoufrench | 10/10 | 5394 days | 26% |
| replant | 10/10 | 5394 days | 26% |
| arnonshany | 10/10 | 5394 days | 26% |
| sujen | 10/10 | 5425 days | 26% |
| hotspuhtots | 10/10 | 5425 days | 26% |
| phebejim | 9/10 | 5425 days | 26% |
| jstroth | 10/10 | 5425 days | 26% |
| mervyn | 10/10 | 5456 days | 26% |
| MacPerthWA | 10/10 | 5456 days | 26% |
| coachp | 10/10 | 5456 days | 26% |
| LJNicol | 9/10 | 5456 days | 26% |
| Pinkangie1963 | 10/10 | 5456 days | 26% |
| eva_julia | 10/10 | 5456 days | 26% |
| Bidster | 10/10 | 5486 days | 26% |
| Liem | 10/10 | 5486 days | 26% |
| BARRYCOULTON | 10/10 | 5486 days | 26% |
| clearycar | 10/10 | 5486 days | 26% |
| Declan | 10/10 | 5517 days | 26% |
| visser01 | 7/10 | 5517 days | 24% |
| cotus78 | 10/10 | 5517 days | 26% |
| williamb | 10/10 | 5547 days | 26% |
| NigelE | 10/10 | 5578 days | 26% |
| koverton | 10/10 | 5700 days | 26% |
| ttighe | 10/10 | 5700 days | 26% |
| Eddie | 10/10 | 5700 days | 26% |
| Van Vliet | 10/10 | 5718 days | 15% |
| K & J Overton | 9/10 | 5725 days | 15% |
| olivierandceline | 10/10 | 5731 days | 26% |
| Inge | 10/10 | 5731 days | 26% |
| Mark Roelofs | 8/10 | 5750 days | 15% |
| tomsarge | 10/10 | 5790 days | 26% |
| peter_raewyn | 10/10 | 5790 days | 26% |
| tembo_too | 10/10 | 5790 days | 26% |
| Ed Day | 10/10 | 5790 days | 26% |
| doswell | 10/10 | 5790 days | 26% |
| Joanna_Griffiths | 10/10 | 5851 days | 26% |
| david_nash | 10/10 | 5851 days | 26% |
| margrietaad46 | 9/10 | 5851 days | 26% |
| michelleman2011 | 10/10 | 5851 days | 26% |
| minimutley | 10/10 | 5882 days | 26% |
| tigin | 9/10 | 5882 days | 26% |
| Kate Ｐａｉｇｅ ＢＡＩＬＥＹ | 10/10 | 6065 days | 26% |
| bdgenge | 10/10 | 6096 days | 26% |
| Vincente Garrido | 9/10 | 6119 days | 15% |
| Steffi | 10/10 | 6124 days | 26% |
| Papa Rick & Gilly Reilly-Davidson | 10/10 | 6124 days | 26% |
| Magdalena | 9/10 | 6155 days | 26% |
| Fred Findlay | 10/10 | 6216 days | 26% |
| trekkerbabs | 9/10 | 6216 days | 26% |
| hugh peters | 9/10 | 6247 days | 26% |
| Arjan Boomert | 10/10 | 6247 days | 26% |
| erikholland | 10/10 | 6431 days | 26% |
| Thijs | 8/10 | 6446 days | 15% |
| JudithNetherlands | 8/10 | 6446 days | 15% |
| AndynColette Russell | 10/10 | 6459 days | 26% |
| jo_dame | 10/10 | 6466 days | 26% |
| MoakterW | 8/10 | 6474 days | 15% |
| Camilla E | 10/10 | 6486 days | 26% |
| Gaz | 10/10 | 6533 days | 26% |
| Sjaak | 9/10 | 6586 days | 26% |
| Sanmandy | 10/10 | 6596 days | 26% |
| QueenstownRasta | 1/10 | 6645 days | 10% |
| Tom Ben | 10/10 | 6801 days | 15% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.94% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 47 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.88% |
| 198 | -3.90% |
| 199 | -3.92% |
| 200 | -3.94% |
| 201 | -3.96% |
| 202 | -3.98% |
| 203 | -4.00% |
| … | … |
Balancing Adjustment
1.29% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.