Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cruzy Campers
Valid Reviews
260 Valid Reviews
The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 171 |
|
66% |
| 9/10 | 64 |
|
25% |
| 8/10 | 16 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 1 |
|
0% |
94.50% Average
The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
23% |
| 9/10 | 6 |
|
27% |
| 8/10 | 7 |
|
32% |
| 7/10 | 1 |
|
5% |
| 6/10 | 1 |
|
5% |
| 5/10 | 2 |
|
9% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.18% Average
The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.82%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kim McArdle | 9/10 | 2134 days | 99% |
| Jed Barnett | 10/10 | 2134 days | 100% |
| John Rhodes | 9/10 | 2134 days | 99% |
| Marta Madrigal | 10/10 | 2134 days | 100% |
| Alan Garlick | 9/10 | 2165 days | 98% |
| John Graham | 10/10 | 2165 days | 99% |
| Regina85 | 9/10 | 2226 days | 95% |
| Jean Gallagher | 10/10 | 2257 days | 94% |
| FABRIGLI Patrick | 10/10 | 2499 days | 84% |
| Tiago & Jessica | 10/10 | 2499 days | 84% |
| Baptiste | 9/10 | 2530 days | 81% |
| Lambertus Faber | 9/10 | 2530 days | 81% |
| Barbara James | 9/10 | 2530 days | 81% |
| sandy bufton | 5/10 | 2561 days | 61% |
| David v | 9/10 | 2561 days | 80% |
| Adrian Harris | 9/10 | 2561 days | 80% |
| Viv | 5/10 | 2561 days | 61% |
| Steve Roome | 10/10 | 2561 days | 81% |
| ryan winter | 10/10 | 2561 days | 81% |
| Zoe Hollingsworth | 10/10 | 2561 days | 81% |
| Heidi Harting | 10/10 | 2591 days | 79% |
| Jan van den Berge | 8/10 | 2836 days | 67% |
| Julia Scholten | 10/10 | 2836 days | 68% |
| Francis Adams | 9/10 | 2836 days | 68% |
| André Grondin | 9/10 | 2836 days | 68% |
| vicki sherouse | 10/10 | 2836 days | 68% |
| Franzi and Marcel | 10/10 | 2836 days | 68% |
| Chris Clemens | 10/10 | 2864 days | 67% |
| Claudia Wehrli | 9/10 | 2895 days | 65% |
| Tony McQuail | 9/10 | 2895 days | 65% |
| Sebastiaan Vincent Drost | 10/10 | 2895 days | 66% |
| Marc | 10/10 | 2895 days | 66% |
| Sara & Philipp | 10/10 | 2895 days | 66% |
| Peter Hjort | 10/10 | 2926 days | 64% |
| Penelope Stewart | 9/10 | 2926 days | 64% |
| Christoffer Nilsson | 10/10 | 2926 days | 64% |
| Tim R | 9/10 | 2926 days | 64% |
| Bradley | 10/10 | 2956 days | 63% |
| Francis | 10/10 | 2956 days | 63% |
| Cristina | 10/10 | 2956 days | 63% |
| Dipesh Patel | 9/10 | 3170 days | 53% |
| Dennis van Wissen | 6/10 | 3188 days | 24% |
| Edwin van Maanen | 10/10 | 3201 days | 52% |
| Graham Pentelow | 9/10 | 3201 days | 51% |
| Annelies Holvoet | 9/10 | 3201 days | 51% |
| Lianne Blonk | 10/10 | 3201 days | 52% |
| Fran and Ben | 9/10 | 3216 days | 30% |
| r stiekema | 9/10 | 3229 days | 50% |
| Michelle Tabone | 10/10 | 3229 days | 51% |
| Richard Nevels | 9/10 | 3229 days | 50% |
| Ada Foks | 10/10 | 3229 days | 51% |
| Kati Behrendt | 8/10 | 3229 days | 50% |
| Alex Victor | 10/10 | 3232 days | 30% |
| Gert Koning | 9/10 | 3260 days | 49% |
| Joyce Nolan | 10/10 | 3260 days | 49% |
| T Geelen | 8/10 | 3280 days | 28% |
| Jolanda van Houwelingen | 8/10 | 3283 days | 47% |
| Bree Shaw | 7/10 | 3287 days | 25% |
| angela dagler | 10/10 | 3321 days | 47% |
| Susan H | 10/10 | 3321 days | 47% |
| Stella Liew | 9/10 | 3321 days | 46% |
| Scott Cullen | 10/10 | 3321 days | 47% |
| Taylor Gunstone | 10/10 | 3321 days | 47% |
| rankersmoo | 10/10 | 3352 days | 45% |
| Fleur Schubert | 8/10 | 3352 days | 44% |
| Adam | 10/10 | 3535 days | 37% |
| Tobi | 5/10 | 3535 days | 13% |
| Rebecca Grant | 9/10 | 3548 days | 21% |
| Brad Dobsky | 5/10 | 3560 days | 12% |
| Sarah Grant | 9/10 | 3566 days | 35% |
| Alex Hamlin | 10/10 | 3566 days | 36% |
| hunter cooper | 10/10 | 3566 days | 36% |
| Kim Cole | 10/10 | 3566 days | 36% |
| mathilde colombie | 10/10 | 3595 days | 34% |
| John Haugen | 9/10 | 3595 days | 34% |
| Jos Engelen | 9/10 | 3595 days | 34% |
| Vanessa Jordan | 10/10 | 3595 days | 34% |
| Lorraine Chapman | 9/10 | 3595 days | 34% |
| Phillip Astein | 10/10 | 3595 days | 34% |
| Ines Manteigas | 10/10 | 3626 days | 33% |
| kevin buckley | 10/10 | 3626 days | 33% |
| Lachlan Russell | 10/10 | 3626 days | 33% |
| Camilla Van de Wiel | 8/10 | 3626 days | 32% |
| Mike Vale | 10/10 | 3626 days | 33% |
| Kevin Bryant | 10/10 | 3626 days | 33% |
| Judith B | 9/10 | 3626 days | 33% |
| Stuart Holloway | 9/10 | 3626 days | 33% |
| Kim Sawyers | 10/10 | 3626 days | 33% |
| Gwen Horne | 10/10 | 3626 days | 33% |
| Valentina Pasinetti | 10/10 | 3626 days | 33% |
| Mike Chomeakwich | 10/10 | 3626 days | 33% |
| Sergey Krupsky | 10/10 | 3657 days | 31% |
| Kristen Davies | 10/10 | 3657 days | 31% |
| Nicola Bloom | 10/10 | 3657 days | 31% |
| Iker Peeters | 10/10 | 3657 days | 19% |
| Tessa Wills | 10/10 | 3687 days | 30% |
| Jana Caines | 10/10 | 3687 days | 30% |
| Brenda - | 10/10 | 3687 days | 30% |
| Emily Michel | 9/10 | 3687 days | 30% |
| Lauren Doherty | 9/10 | 3687 days | 30% |
| josie dixon | 10/10 | 3687 days | 30% |
| peter elliman | 9/10 | 3687 days | 30% |
| Wade M | 9/10 | 3718 days | 28% |
| Georgia Henley | 10/10 | 3718 days | 29% |
| Nick Mclaren | 10/10 | 3718 days | 29% |
| Tom Jones | 10/10 | 3718 days | 29% |
| maureen | 8/10 | 3901 days | 20% |
| Wayne Hoyle | 10/10 | 3932 days | 19% |
| Joni Walters | 9/10 | 3932 days | 19% |
| Antonio Goncalves | 9/10 | 3932 days | 19% |
| A G. | 10/10 | 3960 days | 18% |
| Maaike & JW | 9/10 | 3960 days | 18% |
| Kristina M | 10/10 | 3960 days | 18% |
| Catherine Giles | 8/10 | 3960 days | 17% |
| Briony Hill | 9/10 | 3960 days | 18% |
| C Kidd | 10/10 | 3991 days | 16% |
| PimH | 9/10 | 3991 days | 16% |
| T. Marschall | 10/10 | 3991 days | 16% |
| chris inman | 10/10 | 3991 days | 16% |
| Kri Duffy | 10/10 | 3991 days | 16% |
| Lee Ruff | 10/10 | 3991 days | 16% |
| Kerry Nolte | 10/10 | 3991 days | 16% |
| Paul | 9/10 | 3991 days | 16% |
| Sophie Huybrechts | 10/10 | 4013 days | 9% |
| Sue Mitchell | 9/10 | 4022 days | 15% |
| Ruben van Vlierden | 8/10 | 4022 days | 15% |
| Derek Akerhielm | 9/10 | 4052 days | 14% |
| Alex Alex | 10/10 | 4083 days | 12% |
| Roosje Simon | 10/10 | 4083 days | 12% |
| Henry Kaldenbaugh | 10/10 | 4113 days | 11% |
| mark clixby | 10/10 | 4266 days | 4% |
| Graham Smith | 10/10 | 4266 days | 4% |
| jeanpierre | 10/10 | 4266 days | 4% |
| Claire Jenkins | 10/10 | 4266 days | 4% |
| Jackie Reily | 9/10 | 4297 days | 3% |
| Deb and Pat Radolla | 10/10 | 4325 days | 1% |
| Johan Hereora Hummerhielm | 2/10 | 4325 days | 0% |
| Remco & Annet | 8/10 | 4325 days | 1% |
| Susan Locl | 9/10 | 4325 days | 1% |
| ryan branciforte | 10/10 | 4356 days | 0% |
| Trousdale | 10/10 | 4356 days | 0% |
| linda kerr | 10/10 | 4356 days | 0% |
| Bill Singer | 10/10 | 4356 days | 0% |
| Joan G | 9/10 | 4356 days | 0% |
| Kyle Hansen | 10/10 | 4356 days | 0% |
| M Mackenzie | 9/10 | 4356 days | 0% |
| Duff Schmidt | 10/10 | 4387 days | 22% |
| sid Gupta | 10/10 | 4387 days | 22% |
| Tom Sarginson | 10/10 | 4387 days | 22% |
| Jeremy | 9/10 | 4387 days | 22% |
| Eleanor Doak | 10/10 | 4387 days | 22% |
| Andrew Hagerty | 10/10 | 4417 days | 22% |
| Neelima Nair | 10/10 | 4417 days | 22% |
| Steven W | 10/10 | 4417 days | 22% |
| GJ Curzon | 10/10 | 4417 days | 22% |
| Jane Tarrach | 10/10 | 4417 days | 22% |
| julius munda | 10/10 | 4448 days | 22% |
| Nigel Berjak | 10/10 | 4448 days | 22% |
| Kyle Bauer | 10/10 | 4448 days | 22% |
| Michelle Hamilton | 10/10 | 4448 days | 22% |
| travelgood | 10/10 | 4662 days | 22% |
| Dwharks | 10/10 | 4662 days | 22% |
| Max Bezabor | 10/10 | 4662 days | 22% |
| Karin | 10/10 | 4662 days | 22% |
| Catherine Hall | 10/10 | 4662 days | 22% |
| Laure Berné | 10/10 | 4662 days | 22% |
| Elvin Teo | 10/10 | 4690 days | 22% |
| Clay Rush | 10/10 | 4690 days | 22% |
| Svend Kristensen | 10/10 | 4690 days | 22% |
| Jos de Rooij | 10/10 | 4690 days | 22% |
| Nicole Huxley | 10/10 | 4690 days | 22% |
| Cliff Renfrew | 10/10 | 4690 days | 22% |
| soph | 10/10 | 4721 days | 22% |
| Kali | 10/10 | 4721 days | 22% |
| David | 10/10 | 4721 days | 22% |
| Jonathan | 10/10 | 4721 days | 22% |
| harry12 | 10/10 | 4721 days | 22% |
| Larry K | 10/10 | 4721 days | 22% |
| Martin Thomas | 8/10 | 4744 days | 12% |
| rnicks | 10/10 | 4752 days | 22% |
| Georg Mueller | 9/10 | 4752 days | 22% |
| Annette Nold | 9/10 | 4752 days | 22% |
| Marco Spinelli | 10/10 | 4752 days | 22% |
| PolarBear | 10/10 | 4782 days | 22% |
| Allen Pocock | 10/10 | 4782 days | 22% |
| cfarrpapi | 10/10 | 4782 days | 22% |
| Thomas Hadinger | 10/10 | 4782 days | 22% |
| Jean Cote | 10/10 | 4782 days | 22% |
| Sarah Taylor | 9/10 | 4813 days | 22% |
| TIMSUE | 10/10 | 4843 days | 22% |
| alisonwilliams63 | 10/10 | 4996 days | 22% |
| hobbesz134 | 9/10 | 4996 days | 22% |
| Shain Herbert | 8/10 | 5022 days | 12% |
| GaryandShelley | 9/10 | 5027 days | 22% |
| Carolee Webster | 9/10 | 5036 days | 13% |
| Inge & Erik | 9/10 | 5037 days | 13% |
| tribot | 10/10 | 5056 days | 22% |
| Doudoufrench | 10/10 | 5056 days | 22% |
| replant | 10/10 | 5056 days | 22% |
| arnonshany | 10/10 | 5056 days | 22% |
| sujen | 10/10 | 5087 days | 22% |
| hotspuhtots | 10/10 | 5087 days | 22% |
| phebejim | 9/10 | 5087 days | 22% |
| jstroth | 10/10 | 5087 days | 22% |
| mervyn | 10/10 | 5118 days | 22% |
| MacPerthWA | 10/10 | 5118 days | 22% |
| coachp | 10/10 | 5118 days | 22% |
| LJNicol | 9/10 | 5118 days | 22% |
| Pinkangie1963 | 10/10 | 5118 days | 22% |
| eva_julia | 10/10 | 5118 days | 22% |
| Bidster | 10/10 | 5148 days | 22% |
| Liem | 10/10 | 5148 days | 22% |
| BARRYCOULTON | 10/10 | 5148 days | 22% |
| clearycar | 10/10 | 5148 days | 22% |
| Declan | 10/10 | 5179 days | 22% |
| visser01 | 7/10 | 5179 days | 20% |
| cotus78 | 10/10 | 5179 days | 22% |
| williamb | 10/10 | 5209 days | 22% |
| NigelE | 10/10 | 5240 days | 22% |
| koverton | 10/10 | 5362 days | 22% |
| ttighe | 10/10 | 5362 days | 22% |
| Eddie | 10/10 | 5362 days | 22% |
| Van Vliet | 10/10 | 5380 days | 13% |
| K & J Overton | 9/10 | 5387 days | 13% |
| olivierandceline | 10/10 | 5393 days | 22% |
| Inge | 10/10 | 5393 days | 22% |
| Mark Roelofs | 8/10 | 5412 days | 12% |
| tomsarge | 10/10 | 5452 days | 22% |
| peter_raewyn | 10/10 | 5452 days | 22% |
| tembo_too | 10/10 | 5452 days | 22% |
| Ed Day | 10/10 | 5452 days | 22% |
| doswell | 10/10 | 5452 days | 22% |
| Joanna_Griffiths | 10/10 | 5513 days | 22% |
| david_nash | 10/10 | 5513 days | 22% |
| margrietaad46 | 9/10 | 5513 days | 22% |
| michelleman2011 | 10/10 | 5513 days | 22% |
| minimutley | 10/10 | 5544 days | 22% |
| tigin | 9/10 | 5544 days | 22% |
| Kate Ｐａｉｇｅ ＢＡＩＬＥＹ | 10/10 | 5727 days | 22% |
| bdgenge | 10/10 | 5758 days | 22% |
| Vincente Garrido | 9/10 | 5781 days | 13% |
| Steffi | 10/10 | 5786 days | 22% |
| Papa Rick & Gilly Reilly-Davidson | 10/10 | 5786 days | 22% |
| Magdalena | 9/10 | 5817 days | 22% |
| Fred Findlay | 10/10 | 5878 days | 22% |
| trekkerbabs | 9/10 | 5878 days | 22% |
| hugh peters | 9/10 | 5909 days | 22% |
| Arjan Boomert | 10/10 | 5909 days | 22% |
| erikholland | 10/10 | 6093 days | 22% |
| Thijs | 8/10 | 6108 days | 12% |
| JudithNetherlands | 8/10 | 6108 days | 12% |
| AndynColette Russell | 10/10 | 6121 days | 22% |
| jo_dame | 10/10 | 6128 days | 22% |
| MoakterW | 8/10 | 6136 days | 12% |
| Camilla E | 10/10 | 6148 days | 22% |
| Gaz | 10/10 | 6195 days | 22% |
| Sjaak | 9/10 | 6248 days | 22% |
| Sanmandy | 10/10 | 6258 days | 22% |
| QueenstownRasta | 1/10 | 6307 days | 8% |
| Tom Ben | 10/10 | 6463 days | 13% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
1.33% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.