Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cruzy Campers
Valid Reviews
260 Valid Reviews
The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 171 |
|
66% |
| 9/10 | 64 |
|
25% |
| 8/10 | 16 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 1 |
|
0% |
94.50% Average
The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
23% |
| 9/10 | 6 |
|
27% |
| 8/10 | 7 |
|
32% |
| 7/10 | 1 |
|
5% |
| 6/10 | 1 |
|
5% |
| 5/10 | 2 |
|
9% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.18% Average
The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.98%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kim McArdle | 9/10 | 2452 days | 99% |
| Jed Barnett | 10/10 | 2452 days | 100% |
| John Rhodes | 9/10 | 2452 days | 99% |
| Marta Madrigal | 10/10 | 2452 days | 100% |
| Alan Garlick | 9/10 | 2483 days | 97% |
| John Graham | 10/10 | 2483 days | 98% |
| Regina85 | 9/10 | 2544 days | 94% |
| Jean Gallagher | 10/10 | 2575 days | 94% |
| FABRIGLI Patrick | 10/10 | 2817 days | 81% |
| Tiago & Jessica | 10/10 | 2817 days | 81% |
| Baptiste | 9/10 | 2848 days | 79% |
| Lambertus Faber | 9/10 | 2848 days | 79% |
| Barbara James | 9/10 | 2848 days | 79% |
| sandy bufton | 5/10 | 2879 days | 59% |
| David v | 9/10 | 2879 days | 77% |
| Adrian Harris | 9/10 | 2879 days | 77% |
| Viv | 5/10 | 2879 days | 59% |
| Steve Roome | 10/10 | 2879 days | 78% |
| ryan winter | 10/10 | 2879 days | 78% |
| Zoe Hollingsworth | 10/10 | 2879 days | 78% |
| Heidi Harting | 10/10 | 2909 days | 76% |
| Jan van den Berge | 8/10 | 3154 days | 62% |
| Julia Scholten | 10/10 | 3154 days | 63% |
| Francis Adams | 9/10 | 3154 days | 63% |
| André Grondin | 9/10 | 3154 days | 63% |
| vicki sherouse | 10/10 | 3154 days | 63% |
| Franzi and Marcel | 10/10 | 3154 days | 63% |
| Chris Clemens | 10/10 | 3182 days | 62% |
| Claudia Wehrli | 9/10 | 3213 days | 60% |
| Tony McQuail | 9/10 | 3213 days | 60% |
| Sebastiaan Vincent Drost | 10/10 | 3213 days | 60% |
| Marc | 10/10 | 3213 days | 60% |
| Sara & Philipp | 10/10 | 3213 days | 60% |
| Peter Hjort | 10/10 | 3244 days | 59% |
| Penelope Stewart | 9/10 | 3244 days | 58% |
| Christoffer Nilsson | 10/10 | 3244 days | 59% |
| Tim R | 9/10 | 3244 days | 58% |
| Bradley | 10/10 | 3274 days | 57% |
| Francis | 10/10 | 3274 days | 57% |
| Cristina | 10/10 | 3274 days | 57% |
| Dipesh Patel | 9/10 | 3488 days | 46% |
| Dennis van Wissen | 6/10 | 3506 days | 21% |
| Edwin van Maanen | 10/10 | 3519 days | 44% |
| Graham Pentelow | 9/10 | 3519 days | 44% |
| Annelies Holvoet | 9/10 | 3519 days | 44% |
| Lianne Blonk | 10/10 | 3519 days | 44% |
| Fran and Ben | 9/10 | 3534 days | 26% |
| r stiekema | 9/10 | 3547 days | 42% |
| Michelle Tabone | 10/10 | 3547 days | 43% |
| Richard Nevels | 9/10 | 3547 days | 42% |
| Ada Foks | 10/10 | 3547 days | 43% |
| Kati Behrendt | 8/10 | 3547 days | 42% |
| Alex Victor | 10/10 | 3550 days | 26% |
| Gert Koning | 9/10 | 3578 days | 41% |
| Joyce Nolan | 10/10 | 3578 days | 41% |
| T Geelen | 8/10 | 3598 days | 23% |
| Jolanda van Houwelingen | 8/10 | 3601 days | 39% |
| Bree Shaw | 7/10 | 3605 days | 21% |
| angela dagler | 10/10 | 3639 days | 38% |
| Susan H | 10/10 | 3639 days | 38% |
| Stella Liew | 9/10 | 3639 days | 38% |
| Scott Cullen | 10/10 | 3639 days | 38% |
| Taylor Gunstone | 10/10 | 3639 days | 38% |
| rankersmoo | 10/10 | 3670 days | 36% |
| Fleur Schubert | 8/10 | 3670 days | 36% |
| Adam | 10/10 | 3853 days | 27% |
| Tobi | 5/10 | 3853 days | 10% |
| Rebecca Grant | 9/10 | 3866 days | 15% |
| Brad Dobsky | 5/10 | 3878 days | 9% |
| Sarah Grant | 9/10 | 3884 days | 25% |
| Alex Hamlin | 10/10 | 3884 days | 25% |
| hunter cooper | 10/10 | 3884 days | 25% |
| Kim Cole | 10/10 | 3884 days | 25% |
| mathilde colombie | 10/10 | 3913 days | 24% |
| John Haugen | 9/10 | 3913 days | 24% |
| Jos Engelen | 9/10 | 3913 days | 24% |
| Vanessa Jordan | 10/10 | 3913 days | 24% |
| Lorraine Chapman | 9/10 | 3913 days | 24% |
| Phillip Astein | 10/10 | 3913 days | 24% |
| Ines Manteigas | 10/10 | 3944 days | 22% |
| kevin buckley | 10/10 | 3944 days | 22% |
| Lachlan Russell | 10/10 | 3944 days | 22% |
| Camilla Van de Wiel | 8/10 | 3944 days | 22% |
| Mike Vale | 10/10 | 3944 days | 22% |
| Kevin Bryant | 10/10 | 3944 days | 22% |
| Judith B | 9/10 | 3944 days | 22% |
| Stuart Holloway | 9/10 | 3944 days | 22% |
| Kim Sawyers | 10/10 | 3944 days | 22% |
| Gwen Horne | 10/10 | 3944 days | 22% |
| Valentina Pasinetti | 10/10 | 3944 days | 22% |
| Mike Chomeakwich | 10/10 | 3944 days | 22% |
| Sergey Krupsky | 10/10 | 3975 days | 21% |
| Kristen Davies | 10/10 | 3975 days | 21% |
| Nicola Bloom | 10/10 | 3975 days | 21% |
| Iker Peeters | 10/10 | 3975 days | 12% |
| Tessa Wills | 10/10 | 4005 days | 19% |
| Jana Caines | 10/10 | 4005 days | 19% |
| Brenda - | 10/10 | 4005 days | 19% |
| Emily Michel | 9/10 | 4005 days | 19% |
| Lauren Doherty | 9/10 | 4005 days | 19% |
| josie dixon | 10/10 | 4005 days | 19% |
| peter elliman | 9/10 | 4005 days | 19% |
| Wade M | 9/10 | 4036 days | 17% |
| Georgia Henley | 10/10 | 4036 days | 17% |
| Nick Mclaren | 10/10 | 4036 days | 17% |
| Tom Jones | 10/10 | 4036 days | 17% |
| maureen | 8/10 | 4219 days | 8% |
| Wayne Hoyle | 10/10 | 4250 days | 6% |
| Joni Walters | 9/10 | 4250 days | 6% |
| Antonio Goncalves | 9/10 | 4250 days | 6% |
| A G. | 10/10 | 4278 days | 5% |
| Maaike & JW | 9/10 | 4278 days | 5% |
| Kristina M | 10/10 | 4278 days | 5% |
| Catherine Giles | 8/10 | 4278 days | 5% |
| Briony Hill | 9/10 | 4278 days | 5% |
| C Kidd | 10/10 | 4309 days | 3% |
| PimH | 9/10 | 4309 days | 3% |
| T. Marschall | 10/10 | 4309 days | 3% |
| chris inman | 10/10 | 4309 days | 3% |
| Kri Duffy | 10/10 | 4309 days | 3% |
| Lee Ruff | 10/10 | 4309 days | 3% |
| Kerry Nolte | 10/10 | 4309 days | 3% |
| Paul | 9/10 | 4309 days | 3% |
| Sophie Huybrechts | 10/10 | 4331 days | 1% |
| Sue Mitchell | 9/10 | 4340 days | 2% |
| Ruben van Vlierden | 8/10 | 4340 days | 2% |
| Derek Akerhielm | 9/10 | 4370 days | 0% |
| Alex Alex | 10/10 | 4401 days | 26% |
| Roosje Simon | 10/10 | 4401 days | 26% |
| Henry Kaldenbaugh | 10/10 | 4431 days | 26% |
| mark clixby | 10/10 | 4584 days | 26% |
| Graham Smith | 10/10 | 4584 days | 26% |
| jeanpierre | 10/10 | 4584 days | 26% |
| Claire Jenkins | 10/10 | 4584 days | 26% |
| Jackie Reily | 9/10 | 4615 days | 26% |
| Deb and Pat Radolla | 10/10 | 4643 days | 26% |
| Johan Hereora Hummerhielm | 2/10 | 4643 days | 12% |
| Remco & Annet | 8/10 | 4643 days | 26% |
| Susan Locl | 9/10 | 4643 days | 26% |
| ryan branciforte | 10/10 | 4674 days | 26% |
| Trousdale | 10/10 | 4674 days | 26% |
| linda kerr | 10/10 | 4674 days | 26% |
| Bill Singer | 10/10 | 4674 days | 26% |
| Joan G | 9/10 | 4674 days | 26% |
| Kyle Hansen | 10/10 | 4674 days | 26% |
| M Mackenzie | 9/10 | 4674 days | 26% |
| Duff Schmidt | 10/10 | 4705 days | 26% |
| sid Gupta | 10/10 | 4705 days | 26% |
| Tom Sarginson | 10/10 | 4705 days | 26% |
| Jeremy | 9/10 | 4705 days | 26% |
| Eleanor Doak | 10/10 | 4705 days | 26% |
| Andrew Hagerty | 10/10 | 4735 days | 26% |
| Neelima Nair | 10/10 | 4735 days | 26% |
| Steven W | 10/10 | 4735 days | 26% |
| GJ Curzon | 10/10 | 4735 days | 26% |
| Jane Tarrach | 10/10 | 4735 days | 26% |
| julius munda | 10/10 | 4766 days | 26% |
| Nigel Berjak | 10/10 | 4766 days | 26% |
| Kyle Bauer | 10/10 | 4766 days | 26% |
| Michelle Hamilton | 10/10 | 4766 days | 26% |
| travelgood | 10/10 | 4980 days | 26% |
| Dwharks | 10/10 | 4980 days | 26% |
| Max Bezabor | 10/10 | 4980 days | 26% |
| Karin | 10/10 | 4980 days | 26% |
| Catherine Hall | 10/10 | 4980 days | 26% |
| Laure Berné | 10/10 | 4980 days | 26% |
| Elvin Teo | 10/10 | 5008 days | 26% |
| Clay Rush | 10/10 | 5008 days | 26% |
| Svend Kristensen | 10/10 | 5008 days | 26% |
| Jos de Rooij | 10/10 | 5008 days | 26% |
| Nicole Huxley | 10/10 | 5008 days | 26% |
| Cliff Renfrew | 10/10 | 5008 days | 26% |
| soph | 10/10 | 5039 days | 26% |
| Kali | 10/10 | 5039 days | 26% |
| David | 10/10 | 5039 days | 26% |
| Jonathan | 10/10 | 5039 days | 26% |
| harry12 | 10/10 | 5039 days | 26% |
| Larry K | 10/10 | 5039 days | 26% |
| Martin Thomas | 8/10 | 5062 days | 15% |
| rnicks | 10/10 | 5070 days | 26% |
| Georg Mueller | 9/10 | 5070 days | 26% |
| Annette Nold | 9/10 | 5070 days | 26% |
| Marco Spinelli | 10/10 | 5070 days | 26% |
| PolarBear | 10/10 | 5100 days | 26% |
| Allen Pocock | 10/10 | 5100 days | 26% |
| cfarrpapi | 10/10 | 5100 days | 26% |
| Thomas Hadinger | 10/10 | 5100 days | 26% |
| Jean Cote | 10/10 | 5100 days | 26% |
| Sarah Taylor | 9/10 | 5131 days | 26% |
| TIMSUE | 10/10 | 5161 days | 26% |
| alisonwilliams63 | 10/10 | 5314 days | 26% |
| hobbesz134 | 9/10 | 5314 days | 26% |
| Shain Herbert | 8/10 | 5340 days | 15% |
| GaryandShelley | 9/10 | 5345 days | 26% |
| Carolee Webster | 9/10 | 5354 days | 15% |
| Inge & Erik | 9/10 | 5355 days | 15% |
| tribot | 10/10 | 5374 days | 26% |
| Doudoufrench | 10/10 | 5374 days | 26% |
| replant | 10/10 | 5374 days | 26% |
| arnonshany | 10/10 | 5374 days | 26% |
| sujen | 10/10 | 5405 days | 26% |
| hotspuhtots | 10/10 | 5405 days | 26% |
| phebejim | 9/10 | 5405 days | 26% |
| jstroth | 10/10 | 5405 days | 26% |
| mervyn | 10/10 | 5436 days | 26% |
| MacPerthWA | 10/10 | 5436 days | 26% |
| coachp | 10/10 | 5436 days | 26% |
| LJNicol | 9/10 | 5436 days | 26% |
| Pinkangie1963 | 10/10 | 5436 days | 26% |
| eva_julia | 10/10 | 5436 days | 26% |
| Bidster | 10/10 | 5466 days | 26% |
| Liem | 10/10 | 5466 days | 26% |
| BARRYCOULTON | 10/10 | 5466 days | 26% |
| clearycar | 10/10 | 5466 days | 26% |
| Declan | 10/10 | 5497 days | 26% |
| visser01 | 7/10 | 5497 days | 24% |
| cotus78 | 10/10 | 5497 days | 26% |
| williamb | 10/10 | 5527 days | 26% |
| NigelE | 10/10 | 5558 days | 26% |
| koverton | 10/10 | 5680 days | 26% |
| ttighe | 10/10 | 5680 days | 26% |
| Eddie | 10/10 | 5680 days | 26% |
| Van Vliet | 10/10 | 5698 days | 16% |
| K & J Overton | 9/10 | 5705 days | 15% |
| olivierandceline | 10/10 | 5711 days | 26% |
| Inge | 10/10 | 5711 days | 26% |
| Mark Roelofs | 8/10 | 5730 days | 15% |
| tomsarge | 10/10 | 5770 days | 26% |
| peter_raewyn | 10/10 | 5770 days | 26% |
| tembo_too | 10/10 | 5770 days | 26% |
| Ed Day | 10/10 | 5770 days | 26% |
| doswell | 10/10 | 5770 days | 26% |
| Joanna_Griffiths | 10/10 | 5831 days | 26% |
| david_nash | 10/10 | 5831 days | 26% |
| margrietaad46 | 9/10 | 5831 days | 26% |
| michelleman2011 | 10/10 | 5831 days | 26% |
| minimutley | 10/10 | 5862 days | 26% |
| tigin | 9/10 | 5862 days | 26% |
| Kate Ｐａｉｇｅ ＢＡＩＬＥＹ | 10/10 | 6045 days | 26% |
| bdgenge | 10/10 | 6076 days | 26% |
| Vincente Garrido | 9/10 | 6099 days | 15% |
| Steffi | 10/10 | 6104 days | 26% |
| Papa Rick & Gilly Reilly-Davidson | 10/10 | 6104 days | 26% |
| Magdalena | 9/10 | 6135 days | 26% |
| Fred Findlay | 10/10 | 6196 days | 26% |
| trekkerbabs | 9/10 | 6196 days | 26% |
| hugh peters | 9/10 | 6227 days | 26% |
| Arjan Boomert | 10/10 | 6227 days | 26% |
| erikholland | 10/10 | 6411 days | 26% |
| Thijs | 8/10 | 6426 days | 15% |
| JudithNetherlands | 8/10 | 6426 days | 15% |
| AndynColette Russell | 10/10 | 6439 days | 26% |
| jo_dame | 10/10 | 6446 days | 26% |
| MoakterW | 8/10 | 6454 days | 15% |
| Camilla E | 10/10 | 6466 days | 26% |
| Gaz | 10/10 | 6513 days | 26% |
| Sjaak | 9/10 | 6565 days | 26% |
| Sanmandy | 10/10 | 6576 days | 26% |
| QueenstownRasta | 1/10 | 6625 days | 10% |
| Tom Ben | 10/10 | 6781 days | 16% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.64% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.59% |
| 198 | -3.60% |
| 199 | -3.62% |
| 200 | -3.64% |
| 201 | -3.66% |
| 202 | -3.68% |
| 203 | -3.70% |
| … | … |
Balancing Adjustment
1.24% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.