Back

Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Cruzy Campers

Valid Reviews

260 Valid Reviews

The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 260 valid reviews:

Rating Count Percentage
10/10 171
66%
9/10 64
25%
8/10 16
6%
7/10 2
1%
6/10 1
0%
5/10 4
2%
4/10 0
0%
3/10 0
0%
2/10 1
0%
1/10 1
0%

94.50% Average

The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

22 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 22 face-to-face reviews:

Rating Count Percentage
10/10 5
23%
9/10 6
27%
8/10 7
32%
7/10 1
5%
6/10 1
5%
5/10 2
9%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

83.18% Average

The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

94.84%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Kim McArdle 9/10 2291 days 99%
Jed Barnett 10/10 2291 days 100%
John Rhodes 9/10 2291 days 99%
Marta Madrigal 10/10 2291 days 100%
Alan Garlick 9/10 2322 days 97%
John Graham 10/10 2322 days 98%
Regina85 9/10 2383 days 94%
Jean Gallagher 10/10 2414 days 94%
FABRIGLI Patrick 10/10 2656 days 82%
Tiago & Jessica 10/10 2656 days 82%
Baptiste 9/10 2687 days 79%
Lambertus Faber 9/10 2687 days 79%
Barbara James 9/10 2687 days 79%
sandy bufton 5/10 2718 days 58%
David v 9/10 2718 days 78%
Adrian Harris 9/10 2718 days 78%
Viv 5/10 2718 days 58%
Steve Roome 10/10 2718 days 78%
ryan winter 10/10 2718 days 78%
Zoe Hollingsworth 10/10 2718 days 78%
Heidi Harting 10/10 2748 days 77%
Jan van den Berge 8/10 2993 days 63%
Julia Scholten 10/10 2993 days 65%
Francis Adams 9/10 2993 days 64%
André Grondin 9/10 2993 days 64%
vicki sherouse 10/10 2993 days 65%
Franzi and Marcel 10/10 2993 days 65%
Chris Clemens 10/10 3021 days 63%
Claudia Wehrli 9/10 3052 days 61%
Tony McQuail 9/10 3052 days 61%
Sebastiaan Vincent Drost 10/10 3052 days 62%
Marc 10/10 3052 days 62%
Sara & Philipp 10/10 3052 days 62%
Peter Hjort 10/10 3083 days 60%
Penelope Stewart 9/10 3083 days 59%
Christoffer Nilsson 10/10 3083 days 60%
Tim R 9/10 3083 days 59%
Bradley 10/10 3113 days 58%
Francis 10/10 3113 days 58%
Cristina 10/10 3113 days 58%
Dipesh Patel 9/10 3327 days 47%
Dennis van Wissen 6/10 3345 days 19%
Edwin van Maanen 10/10 3358 days 46%
Graham Pentelow 9/10 3358 days 46%
Annelies Holvoet 9/10 3358 days 46%
Lianne Blonk 10/10 3358 days 46%
Fran and Ben 9/10 3373 days 25%
r stiekema 9/10 3386 days 44%
Michelle Tabone 10/10 3386 days 45%
Richard Nevels 9/10 3386 days 44%
Ada Foks 10/10 3386 days 45%
Kati Behrendt 8/10 3386 days 44%
Alex Victor 10/10 3389 days 25%
Gert Koning 9/10 3417 days 43%
Joyce Nolan 10/10 3417 days 43%
T Geelen 8/10 3437 days 22%
Jolanda van Houwelingen 8/10 3440 days 41%
Bree Shaw 7/10 3444 days 20%
angela dagler 10/10 3478 days 40%
Susan H 10/10 3478 days 40%
Stella Liew 9/10 3478 days 40%
Scott Cullen 10/10 3478 days 40%
Taylor Gunstone 10/10 3478 days 40%
rankersmoo 10/10 3509 days 38%
Fleur Schubert 8/10 3509 days 38%
Adam 10/10 3692 days 29%
Tobi 5/10 3692 days 7%
Rebecca Grant 9/10 3705 days 15%
Brad Dobsky 5/10 3717 days 7%
Sarah Grant 9/10 3723 days 27%
Alex Hamlin 10/10 3723 days 28%
hunter cooper 10/10 3723 days 28%
Kim Cole 10/10 3723 days 28%
mathilde colombie 10/10 3752 days 26%
John Haugen 9/10 3752 days 26%
Jos Engelen 9/10 3752 days 26%
Vanessa Jordan 10/10 3752 days 26%
Lorraine Chapman 9/10 3752 days 26%
Phillip Astein 10/10 3752 days 26%
Ines Manteigas 10/10 3783 days 25%
kevin buckley 10/10 3783 days 25%
Lachlan Russell 10/10 3783 days 25%
Camilla Van de Wiel 8/10 3783 days 24%
Mike Vale 10/10 3783 days 25%
Kevin Bryant 10/10 3783 days 25%
Judith B 9/10 3783 days 24%
Stuart Holloway 9/10 3783 days 24%
Kim Sawyers 10/10 3783 days 25%
Gwen Horne 10/10 3783 days 25%
Valentina Pasinetti 10/10 3783 days 25%
Mike Chomeakwich 10/10 3783 days 25%
Sergey Krupsky 10/10 3814 days 23%
Kristen Davies 10/10 3814 days 23%
Nicola Bloom 10/10 3814 days 23%
Iker Peeters 10/10 3814 days 12%
Tessa Wills 10/10 3844 days 22%
Jana Caines 10/10 3844 days 22%
Brenda - 10/10 3844 days 22%
Emily Michel 9/10 3844 days 21%
Lauren Doherty 9/10 3844 days 21%
josie dixon 10/10 3844 days 22%
peter elliman 9/10 3844 days 21%
Wade M 9/10 3875 days 20%
Georgia Henley 10/10 3875 days 20%
Nick Mclaren 10/10 3875 days 20%
Tom Jones 10/10 3875 days 20%
maureen 8/10 4058 days 10%
Wayne Hoyle 10/10 4089 days 9%
Joni Walters 9/10 4089 days 9%
Antonio Goncalves 9/10 4089 days 9%
A G. 10/10 4117 days 8%
Maaike & JW 9/10 4117 days 8%
Kristina M 10/10 4117 days 8%
Catherine Giles 8/10 4117 days 7%
Briony Hill 9/10 4117 days 8%
C Kidd 10/10 4148 days 6%
PimH 9/10 4148 days 6%
T. Marschall 10/10 4148 days 6%
chris inman 10/10 4148 days 6%
Kri Duffy 10/10 4148 days 6%
Lee Ruff 10/10 4148 days 6%
Kerry Nolte 10/10 4148 days 6%
Paul 9/10 4148 days 6%
Sophie Huybrechts 10/10 4170 days 1%
Sue Mitchell 9/10 4179 days 4%
Ruben van Vlierden 8/10 4179 days 4%
Derek Akerhielm 9/10 4209 days 3%
Alex Alex 10/10 4240 days 2%
Roosje Simon 10/10 4240 days 2%
Henry Kaldenbaugh 10/10 4270 days 0%
mark clixby 10/10 4423 days 20%
Graham Smith 10/10 4423 days 20%
jeanpierre 10/10 4423 days 20%
Claire Jenkins 10/10 4423 days 20%
Jackie Reily 9/10 4454 days 20%
Deb and Pat Radolla 10/10 4482 days 20%
Johan Hereora Hummerhielm 2/10 4482 days 6%
Remco & Annet 8/10 4482 days 20%
Susan Locl 9/10 4482 days 20%
ryan branciforte 10/10 4513 days 20%
Trousdale 10/10 4513 days 20%
linda kerr 10/10 4513 days 20%
Bill Singer 10/10 4513 days 20%
Joan G 9/10 4513 days 20%
Kyle Hansen 10/10 4513 days 20%
M Mackenzie 9/10 4513 days 20%
Duff Schmidt 10/10 4544 days 20%
sid Gupta 10/10 4544 days 20%
Tom Sarginson 10/10 4544 days 20%
Jeremy 9/10 4544 days 20%
Eleanor Doak 10/10 4544 days 20%
Andrew Hagerty 10/10 4574 days 20%
Neelima Nair 10/10 4574 days 20%
Steven W 10/10 4574 days 20%
GJ Curzon 10/10 4574 days 20%
Jane Tarrach 10/10 4574 days 20%
julius munda 10/10 4605 days 20%
Nigel Berjak 10/10 4605 days 20%
Kyle Bauer 10/10 4605 days 20%
Michelle Hamilton 10/10 4605 days 20%
travelgood 10/10 4819 days 20%
Dwharks 10/10 4819 days 20%
Max Bezabor 10/10 4819 days 20%
Karin 10/10 4819 days 20%
Catherine Hall 10/10 4819 days 20%
Laure Berné 10/10 4819 days 20%
Elvin Teo 10/10 4847 days 20%
Clay Rush 10/10 4847 days 20%
Svend Kristensen 10/10 4847 days 20%
Jos de Rooij 10/10 4847 days 20%
Nicole Huxley 10/10 4847 days 20%
Cliff Renfrew 10/10 4847 days 20%
soph 10/10 4878 days 20%
Kali 10/10 4878 days 20%
David 10/10 4878 days 20%
Jonathan 10/10 4878 days 20%
harry12 10/10 4878 days 20%
Larry K 10/10 4878 days 20%
Martin Thomas 8/10 4901 days 10%
rnicks 10/10 4909 days 20%
Georg Mueller 9/10 4909 days 20%
Annette Nold 9/10 4909 days 20%
Marco Spinelli 10/10 4909 days 20%
PolarBear 10/10 4939 days 20%
Allen Pocock 10/10 4939 days 20%
cfarrpapi 10/10 4939 days 20%
Thomas Hadinger 10/10 4939 days 20%
Jean Cote 10/10 4939 days 20%
Sarah Taylor 9/10 4970 days 20%
TIMSUE 10/10 5000 days 20%
alisonwilliams63 10/10 5153 days 20%
hobbesz134 9/10 5153 days 20%
Shain Herbert 8/10 5179 days 10%
GaryandShelley 9/10 5184 days 20%
Carolee Webster 9/10 5193 days 10%
Inge & Erik 9/10 5194 days 10%
tribot 10/10 5213 days 20%
Doudoufrench 10/10 5213 days 20%
replant 10/10 5213 days 20%
arnonshany 10/10 5213 days 20%
sujen 10/10 5244 days 20%
hotspuhtots 10/10 5244 days 20%
phebejim 9/10 5244 days 20%
jstroth 10/10 5244 days 20%
mervyn 10/10 5275 days 20%
MacPerthWA 10/10 5275 days 20%
coachp 10/10 5275 days 20%
LJNicol 9/10 5275 days 20%
Pinkangie1963 10/10 5275 days 20%
eva_julia 10/10 5275 days 20%
Bidster 10/10 5305 days 20%
Liem 10/10 5305 days 20%
BARRYCOULTON 10/10 5305 days 20%
clearycar 10/10 5305 days 20%
Declan 10/10 5336 days 20%
visser01 7/10 5336 days 18%
cotus78 10/10 5336 days 20%
williamb 10/10 5366 days 20%
NigelE 10/10 5397 days 20%
koverton 10/10 5519 days 20%
ttighe 10/10 5519 days 20%
Eddie 10/10 5519 days 20%
Van Vliet 10/10 5537 days 10%
K & J Overton 9/10 5544 days 10%
olivierandceline 10/10 5550 days 20%
Inge 10/10 5550 days 20%
Mark Roelofs 8/10 5569 days 10%
tomsarge 10/10 5609 days 20%
peter_raewyn 10/10 5609 days 20%
tembo_too 10/10 5609 days 20%
Ed Day 10/10 5609 days 20%
doswell 10/10 5609 days 20%
Joanna_Griffiths 10/10 5670 days 20%
david_nash 10/10 5670 days 20%
margrietaad46 9/10 5670 days 20%
michelleman2011 10/10 5670 days 20%
minimutley 10/10 5701 days 20%
tigin 9/10 5701 days 20%
Kate　Ｐａｉｇｅ　 ＢＡＩＬＥＹ 10/10 5884 days 20%
bdgenge 10/10 5915 days 20%
Vincente Garrido 9/10 5938 days 10%
Steffi 10/10 5943 days 20%
Papa Rick & Gilly Reilly-Davidson 10/10 5943 days 20%
Magdalena 9/10 5974 days 20%
Fred Findlay 10/10 6035 days 20%
trekkerbabs 9/10 6035 days 20%
hugh peters 9/10 6066 days 20%
Arjan Boomert 10/10 6066 days 20%
erikholland 10/10 6250 days 20%
Thijs 8/10 6265 days 10%
JudithNetherlands 8/10 6265 days 10%
AndynColette Russell 10/10 6278 days 20%
jo_dame 10/10 6285 days 20%
MoakterW 8/10 6293 days 10%
Camilla E 10/10 6305 days 20%
Gaz 10/10 6352 days 20%
Sjaak 9/10 6404 days 20%
Sanmandy 10/10 6415 days 20%
QueenstownRasta 1/10 6464 days 5%
Tom Ben 10/10 6620 days 10%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-5.89% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 87 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
… …
197 -2.85%
198 -2.86%
199 -2.88%
200 -2.89%
201 -2.90%
202 -2.92%
203 -2.93%
… …

Balancing Adjustment

1.15% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

81%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.