G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cruzy Campers
Valid Reviews
260 Valid Reviews
The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 171 |
|
66% |
| 9/10 | 64 |
|
25% |
| 8/10 | 16 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 1 |
|
0% |
94.50% Average
The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
23% |
| 9/10 | 6 |
|
27% |
| 8/10 | 7 |
|
32% |
| 7/10 | 1 |
|
5% |
| 6/10 | 1 |
|
5% |
| 5/10 | 2 |
|
9% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.18% Average
The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.86%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kim McArdle | 9/10 | 2330 days | 99% |
| Jed Barnett | 10/10 | 2330 days | 100% |
| John Rhodes | 9/10 | 2330 days | 99% |
| Marta Madrigal | 10/10 | 2330 days | 100% |
| Alan Garlick | 9/10 | 2361 days | 97% |
| John Graham | 10/10 | 2361 days | 98% |
| Regina85 | 9/10 | 2422 days | 94% |
| Jean Gallagher | 10/10 | 2453 days | 94% |
| FABRIGLI Patrick | 10/10 | 2695 days | 82% |
| Tiago & Jessica | 10/10 | 2695 days | 82% |
| Baptiste | 9/10 | 2726 days | 79% |
| Lambertus Faber | 9/10 | 2726 days | 79% |
| Barbara James | 9/10 | 2726 days | 79% |
| sandy bufton | 5/10 | 2757 days | 59% |
| David v | 9/10 | 2757 days | 78% |
| Adrian Harris | 9/10 | 2757 days | 78% |
| Viv | 5/10 | 2757 days | 59% |
| Steve Roome | 10/10 | 2757 days | 78% |
| ryan winter | 10/10 | 2757 days | 78% |
| Zoe Hollingsworth | 10/10 | 2757 days | 78% |
| Heidi Harting | 10/10 | 2787 days | 77% |
| Jan van den Berge | 8/10 | 3032 days | 63% |
| Julia Scholten | 10/10 | 3032 days | 65% |
| Francis Adams | 9/10 | 3032 days | 64% |
| André Grondin | 9/10 | 3032 days | 64% |
| vicki sherouse | 10/10 | 3032 days | 65% |
| Franzi and Marcel | 10/10 | 3032 days | 65% |
| Chris Clemens | 10/10 | 3060 days | 63% |
| Claudia Wehrli | 9/10 | 3091 days | 61% |
| Tony McQuail | 9/10 | 3091 days | 61% |
| Sebastiaan Vincent Drost | 10/10 | 3091 days | 62% |
| Marc | 10/10 | 3091 days | 62% |
| Sara & Philipp | 10/10 | 3091 days | 62% |
| Peter Hjort | 10/10 | 3122 days | 60% |
| Penelope Stewart | 9/10 | 3122 days | 59% |
| Christoffer Nilsson | 10/10 | 3122 days | 60% |
| Tim R | 9/10 | 3122 days | 59% |
| Bradley | 10/10 | 3152 days | 58% |
| Francis | 10/10 | 3152 days | 58% |
| Cristina | 10/10 | 3152 days | 58% |
| Dipesh Patel | 9/10 | 3366 days | 47% |
| Dennis van Wissen | 6/10 | 3384 days | 20% |
| Edwin van Maanen | 10/10 | 3397 days | 46% |
| Graham Pentelow | 9/10 | 3397 days | 46% |
| Annelies Holvoet | 9/10 | 3397 days | 46% |
| Lianne Blonk | 10/10 | 3397 days | 46% |
| Fran and Ben | 9/10 | 3412 days | 25% |
| r stiekema | 9/10 | 3425 days | 44% |
| Michelle Tabone | 10/10 | 3425 days | 45% |
| Richard Nevels | 9/10 | 3425 days | 44% |
| Ada Foks | 10/10 | 3425 days | 45% |
| Kati Behrendt | 8/10 | 3425 days | 44% |
| Alex Victor | 10/10 | 3428 days | 25% |
| Gert Koning | 9/10 | 3456 days | 43% |
| Joyce Nolan | 10/10 | 3456 days | 43% |
| T Geelen | 8/10 | 3476 days | 23% |
| Jolanda van Houwelingen | 8/10 | 3479 days | 41% |
| Bree Shaw | 7/10 | 3483 days | 21% |
| angela dagler | 10/10 | 3517 days | 40% |
| Susan H | 10/10 | 3517 days | 40% |
| Stella Liew | 9/10 | 3517 days | 40% |
| Scott Cullen | 10/10 | 3517 days | 40% |
| Taylor Gunstone | 10/10 | 3517 days | 40% |
| rankersmoo | 10/10 | 3548 days | 38% |
| Fleur Schubert | 8/10 | 3548 days | 38% |
| Adam | 10/10 | 3731 days | 29% |
| Tobi | 5/10 | 3731 days | 8% |
| Rebecca Grant | 9/10 | 3744 days | 16% |
| Brad Dobsky | 5/10 | 3756 days | 8% |
| Sarah Grant | 9/10 | 3762 days | 27% |
| Alex Hamlin | 10/10 | 3762 days | 28% |
| hunter cooper | 10/10 | 3762 days | 28% |
| Kim Cole | 10/10 | 3762 days | 28% |
| mathilde colombie | 10/10 | 3791 days | 26% |
| John Haugen | 9/10 | 3791 days | 26% |
| Jos Engelen | 9/10 | 3791 days | 26% |
| Vanessa Jordan | 10/10 | 3791 days | 26% |
| Lorraine Chapman | 9/10 | 3791 days | 26% |
| Phillip Astein | 10/10 | 3791 days | 26% |
| Ines Manteigas | 10/10 | 3822 days | 25% |
| kevin buckley | 10/10 | 3822 days | 25% |
| Lachlan Russell | 10/10 | 3822 days | 25% |
| Camilla Van de Wiel | 8/10 | 3822 days | 24% |
| Mike Vale | 10/10 | 3822 days | 25% |
| Kevin Bryant | 10/10 | 3822 days | 25% |
| Judith B | 9/10 | 3822 days | 24% |
| Stuart Holloway | 9/10 | 3822 days | 24% |
| Kim Sawyers | 10/10 | 3822 days | 25% |
| Gwen Horne | 10/10 | 3822 days | 25% |
| Valentina Pasinetti | 10/10 | 3822 days | 25% |
| Mike Chomeakwich | 10/10 | 3822 days | 25% |
| Sergey Krupsky | 10/10 | 3853 days | 23% |
| Kristen Davies | 10/10 | 3853 days | 23% |
| Nicola Bloom | 10/10 | 3853 days | 23% |
| Iker Peeters | 10/10 | 3853 days | 12% |
| Tessa Wills | 10/10 | 3883 days | 22% |
| Jana Caines | 10/10 | 3883 days | 22% |
| Brenda - | 10/10 | 3883 days | 22% |
| Emily Michel | 9/10 | 3883 days | 21% |
| Lauren Doherty | 9/10 | 3883 days | 21% |
| josie dixon | 10/10 | 3883 days | 22% |
| peter elliman | 9/10 | 3883 days | 21% |
| Wade M | 9/10 | 3914 days | 20% |
| Georgia Henley | 10/10 | 3914 days | 20% |
| Nick Mclaren | 10/10 | 3914 days | 20% |
| Tom Jones | 10/10 | 3914 days | 20% |
| maureen | 8/10 | 4097 days | 10% |
| Wayne Hoyle | 10/10 | 4128 days | 9% |
| Joni Walters | 9/10 | 4128 days | 9% |
| Antonio Goncalves | 9/10 | 4128 days | 9% |
| A G. | 10/10 | 4156 days | 8% |
| Maaike & JW | 9/10 | 4156 days | 8% |
| Kristina M | 10/10 | 4156 days | 8% |
| Catherine Giles | 8/10 | 4156 days | 8% |
| Briony Hill | 9/10 | 4156 days | 8% |
| C Kidd | 10/10 | 4187 days | 6% |
| PimH | 9/10 | 4187 days | 6% |
| T. Marschall | 10/10 | 4187 days | 6% |
| chris inman | 10/10 | 4187 days | 6% |
| Kri Duffy | 10/10 | 4187 days | 6% |
| Lee Ruff | 10/10 | 4187 days | 6% |
| Kerry Nolte | 10/10 | 4187 days | 6% |
| Paul | 9/10 | 4187 days | 6% |
| Sophie Huybrechts | 10/10 | 4209 days | 2% |
| Sue Mitchell | 9/10 | 4218 days | 5% |
| Ruben van Vlierden | 8/10 | 4218 days | 4% |
| Derek Akerhielm | 9/10 | 4248 days | 3% |
| Alex Alex | 10/10 | 4279 days | 2% |
| Roosje Simon | 10/10 | 4279 days | 2% |
| Henry Kaldenbaugh | 10/10 | 4309 days | 0% |
| mark clixby | 10/10 | 4462 days | 22% |
| Graham Smith | 10/10 | 4462 days | 22% |
| jeanpierre | 10/10 | 4462 days | 22% |
| Claire Jenkins | 10/10 | 4462 days | 22% |
| Jackie Reily | 9/10 | 4493 days | 22% |
| Deb and Pat Radolla | 10/10 | 4521 days | 22% |
| Johan Hereora Hummerhielm | 2/10 | 4521 days | 8% |
| Remco & Annet | 8/10 | 4521 days | 22% |
| Susan Locl | 9/10 | 4521 days | 22% |
| ryan branciforte | 10/10 | 4552 days | 22% |
| Trousdale | 10/10 | 4552 days | 22% |
| linda kerr | 10/10 | 4552 days | 22% |
| Bill Singer | 10/10 | 4552 days | 22% |
| Joan G | 9/10 | 4552 days | 22% |
| Kyle Hansen | 10/10 | 4552 days | 22% |
| M Mackenzie | 9/10 | 4552 days | 22% |
| Duff Schmidt | 10/10 | 4583 days | 22% |
| sid Gupta | 10/10 | 4583 days | 22% |
| Tom Sarginson | 10/10 | 4583 days | 22% |
| Jeremy | 9/10 | 4583 days | 22% |
| Eleanor Doak | 10/10 | 4583 days | 22% |
| Andrew Hagerty | 10/10 | 4613 days | 22% |
| Neelima Nair | 10/10 | 4613 days | 22% |
| Steven W | 10/10 | 4613 days | 22% |
| GJ Curzon | 10/10 | 4613 days | 22% |
| Jane Tarrach | 10/10 | 4613 days | 22% |
| julius munda | 10/10 | 4644 days | 22% |
| Nigel Berjak | 10/10 | 4644 days | 22% |
| Kyle Bauer | 10/10 | 4644 days | 22% |
| Michelle Hamilton | 10/10 | 4644 days | 22% |
| travelgood | 10/10 | 4858 days | 22% |
| Dwharks | 10/10 | 4858 days | 22% |
| Max Bezabor | 10/10 | 4858 days | 22% |
| Karin | 10/10 | 4858 days | 22% |
| Catherine Hall | 10/10 | 4858 days | 22% |
| Laure Berné | 10/10 | 4858 days | 22% |
| Elvin Teo | 10/10 | 4886 days | 22% |
| Clay Rush | 10/10 | 4886 days | 22% |
| Svend Kristensen | 10/10 | 4886 days | 22% |
| Jos de Rooij | 10/10 | 4886 days | 22% |
| Nicole Huxley | 10/10 | 4886 days | 22% |
| Cliff Renfrew | 10/10 | 4886 days | 22% |
| soph | 10/10 | 4917 days | 22% |
| Kali | 10/10 | 4917 days | 22% |
| David | 10/10 | 4917 days | 22% |
| Jonathan | 10/10 | 4917 days | 22% |
| harry12 | 10/10 | 4917 days | 22% |
| Larry K | 10/10 | 4917 days | 22% |
| Martin Thomas | 8/10 | 4940 days | 11% |
| rnicks | 10/10 | 4948 days | 22% |
| Georg Mueller | 9/10 | 4948 days | 22% |
| Annette Nold | 9/10 | 4948 days | 22% |
| Marco Spinelli | 10/10 | 4948 days | 22% |
| PolarBear | 10/10 | 4978 days | 22% |
| Allen Pocock | 10/10 | 4978 days | 22% |
| cfarrpapi | 10/10 | 4978 days | 22% |
| Thomas Hadinger | 10/10 | 4978 days | 22% |
| Jean Cote | 10/10 | 4978 days | 22% |
| Sarah Taylor | 9/10 | 5009 days | 22% |
| TIMSUE | 10/10 | 5039 days | 22% |
| alisonwilliams63 | 10/10 | 5192 days | 22% |
| hobbesz134 | 9/10 | 5192 days | 22% |
| Shain Herbert | 8/10 | 5218 days | 11% |
| GaryandShelley | 9/10 | 5223 days | 22% |
| Carolee Webster | 9/10 | 5232 days | 12% |
| Inge & Erik | 9/10 | 5233 days | 12% |
| tribot | 10/10 | 5252 days | 22% |
| Doudoufrench | 10/10 | 5252 days | 22% |
| replant | 10/10 | 5252 days | 22% |
| arnonshany | 10/10 | 5252 days | 22% |
| sujen | 10/10 | 5283 days | 22% |
| hotspuhtots | 10/10 | 5283 days | 22% |
| phebejim | 9/10 | 5283 days | 22% |
| jstroth | 10/10 | 5283 days | 22% |
| mervyn | 10/10 | 5314 days | 22% |
| MacPerthWA | 10/10 | 5314 days | 22% |
| coachp | 10/10 | 5314 days | 22% |
| LJNicol | 9/10 | 5314 days | 22% |
| Pinkangie1963 | 10/10 | 5314 days | 22% |
| eva_julia | 10/10 | 5314 days | 22% |
| Bidster | 10/10 | 5344 days | 22% |
| Liem | 10/10 | 5344 days | 22% |
| BARRYCOULTON | 10/10 | 5344 days | 22% |
| clearycar | 10/10 | 5344 days | 22% |
| Declan | 10/10 | 5375 days | 22% |
| visser01 | 7/10 | 5375 days | 20% |
| cotus78 | 10/10 | 5375 days | 22% |
| williamb | 10/10 | 5405 days | 22% |
| NigelE | 10/10 | 5436 days | 22% |
| koverton | 10/10 | 5558 days | 22% |
| ttighe | 10/10 | 5558 days | 22% |
| Eddie | 10/10 | 5558 days | 22% |
| Van Vliet | 10/10 | 5576 days | 12% |
| K & J Overton | 9/10 | 5583 days | 12% |
| olivierandceline | 10/10 | 5589 days | 22% |
| Inge | 10/10 | 5589 days | 22% |
| Mark Roelofs | 8/10 | 5608 days | 11% |
| tomsarge | 10/10 | 5648 days | 22% |
| peter_raewyn | 10/10 | 5648 days | 22% |
| tembo_too | 10/10 | 5648 days | 22% |
| Ed Day | 10/10 | 5648 days | 22% |
| doswell | 10/10 | 5648 days | 22% |
| Joanna_Griffiths | 10/10 | 5709 days | 22% |
| david_nash | 10/10 | 5709 days | 22% |
| margrietaad46 | 9/10 | 5709 days | 22% |
| michelleman2011 | 10/10 | 5709 days | 22% |
| minimutley | 10/10 | 5740 days | 22% |
| tigin | 9/10 | 5740 days | 22% |
| Kate Ｐａｉｇｅ ＢＡＩＬＥＹ | 10/10 | 5923 days | 22% |
| bdgenge | 10/10 | 5954 days | 22% |
| Vincente Garrido | 9/10 | 5977 days | 12% |
| Steffi | 10/10 | 5982 days | 22% |
| Papa Rick & Gilly Reilly-Davidson | 10/10 | 5982 days | 22% |
| Magdalena | 9/10 | 6013 days | 22% |
| Fred Findlay | 10/10 | 6074 days | 22% |
| trekkerbabs | 9/10 | 6074 days | 22% |
| hugh peters | 9/10 | 6105 days | 22% |
| Arjan Boomert | 10/10 | 6105 days | 22% |
| erikholland | 10/10 | 6289 days | 22% |
| Thijs | 8/10 | 6304 days | 11% |
| JudithNetherlands | 8/10 | 6304 days | 11% |
| AndynColette Russell | 10/10 | 6317 days | 22% |
| jo_dame | 10/10 | 6324 days | 22% |
| MoakterW | 8/10 | 6332 days | 11% |
| Camilla E | 10/10 | 6344 days | 22% |
| Gaz | 10/10 | 6391 days | 22% |
| Sjaak | 9/10 | 6444 days | 22% |
| Sanmandy | 10/10 | 6454 days | 22% |
| QueenstownRasta | 1/10 | 6503 days | 7% |
| Tom Ben | 10/10 | 6659 days | 12% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.16% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 118 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.13% |
| 198 | -2.14% |
| 199 | -2.15% |
| 200 | -2.16% |
| 201 | -2.17% |
| 202 | -2.19% |
| 203 | -2.20% |
| … | … |
Balancing Adjustment
1.04% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.