Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cruzy Campers
Valid Reviews
260 Valid Reviews
The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 171 |
|
66% |
| 9/10 | 64 |
|
25% |
| 8/10 | 16 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 1 |
|
0% |
94.50% Average
The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
23% |
| 9/10 | 6 |
|
27% |
| 8/10 | 7 |
|
32% |
| 7/10 | 1 |
|
5% |
| 6/10 | 1 |
|
5% |
| 5/10 | 2 |
|
9% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.18% Average
The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.82%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kim McArdle | 9/10 | 2250 days | 99% |
| Jed Barnett | 10/10 | 2250 days | 100% |
| John Rhodes | 9/10 | 2250 days | 99% |
| Marta Madrigal | 10/10 | 2250 days | 100% |
| Alan Garlick | 9/10 | 2281 days | 97% |
| John Graham | 10/10 | 2281 days | 98% |
| Regina85 | 9/10 | 2342 days | 94% |
| Jean Gallagher | 10/10 | 2373 days | 94% |
| FABRIGLI Patrick | 10/10 | 2615 days | 82% |
| Tiago & Jessica | 10/10 | 2615 days | 82% |
| Baptiste | 9/10 | 2646 days | 79% |
| Lambertus Faber | 9/10 | 2646 days | 79% |
| Barbara James | 9/10 | 2646 days | 79% |
| sandy bufton | 5/10 | 2677 days | 58% |
| David v | 9/10 | 2677 days | 78% |
| Adrian Harris | 9/10 | 2677 days | 78% |
| Viv | 5/10 | 2677 days | 58% |
| Steve Roome | 10/10 | 2677 days | 78% |
| ryan winter | 10/10 | 2677 days | 78% |
| Zoe Hollingsworth | 10/10 | 2677 days | 78% |
| Heidi Harting | 10/10 | 2707 days | 77% |
| Jan van den Berge | 8/10 | 2952 days | 63% |
| Julia Scholten | 10/10 | 2952 days | 65% |
| Francis Adams | 9/10 | 2952 days | 64% |
| André Grondin | 9/10 | 2952 days | 64% |
| vicki sherouse | 10/10 | 2952 days | 65% |
| Franzi and Marcel | 10/10 | 2952 days | 65% |
| Chris Clemens | 10/10 | 2980 days | 63% |
| Claudia Wehrli | 9/10 | 3011 days | 61% |
| Tony McQuail | 9/10 | 3011 days | 61% |
| Sebastiaan Vincent Drost | 10/10 | 3011 days | 62% |
| Marc | 10/10 | 3011 days | 62% |
| Sara & Philipp | 10/10 | 3011 days | 62% |
| Peter Hjort | 10/10 | 3042 days | 60% |
| Penelope Stewart | 9/10 | 3042 days | 59% |
| Christoffer Nilsson | 10/10 | 3042 days | 60% |
| Tim R | 9/10 | 3042 days | 59% |
| Bradley | 10/10 | 3072 days | 58% |
| Francis | 10/10 | 3072 days | 58% |
| Cristina | 10/10 | 3072 days | 58% |
| Dipesh Patel | 9/10 | 3286 days | 47% |
| Dennis van Wissen | 6/10 | 3304 days | 18% |
| Edwin van Maanen | 10/10 | 3317 days | 46% |
| Graham Pentelow | 9/10 | 3317 days | 46% |
| Annelies Holvoet | 9/10 | 3317 days | 46% |
| Lianne Blonk | 10/10 | 3317 days | 46% |
| Fran and Ben | 9/10 | 3332 days | 24% |
| r stiekema | 9/10 | 3345 days | 44% |
| Michelle Tabone | 10/10 | 3345 days | 45% |
| Richard Nevels | 9/10 | 3345 days | 44% |
| Ada Foks | 10/10 | 3345 days | 45% |
| Kati Behrendt | 8/10 | 3345 days | 44% |
| Alex Victor | 10/10 | 3348 days | 24% |
| Gert Koning | 9/10 | 3376 days | 43% |
| Joyce Nolan | 10/10 | 3376 days | 43% |
| T Geelen | 8/10 | 3396 days | 21% |
| Jolanda van Houwelingen | 8/10 | 3399 days | 41% |
| Bree Shaw | 7/10 | 3403 days | 19% |
| angela dagler | 10/10 | 3437 days | 40% |
| Susan H | 10/10 | 3437 days | 40% |
| Stella Liew | 9/10 | 3437 days | 40% |
| Scott Cullen | 10/10 | 3437 days | 40% |
| Taylor Gunstone | 10/10 | 3437 days | 40% |
| rankersmoo | 10/10 | 3468 days | 38% |
| Fleur Schubert | 8/10 | 3468 days | 38% |
| Adam | 10/10 | 3651 days | 29% |
| Tobi | 5/10 | 3651 days | 6% |
| Rebecca Grant | 9/10 | 3664 days | 14% |
| Brad Dobsky | 5/10 | 3676 days | 5% |
| Sarah Grant | 9/10 | 3682 days | 27% |
| Alex Hamlin | 10/10 | 3682 days | 28% |
| hunter cooper | 10/10 | 3682 days | 28% |
| Kim Cole | 10/10 | 3682 days | 28% |
| mathilde colombie | 10/10 | 3711 days | 26% |
| John Haugen | 9/10 | 3711 days | 26% |
| Jos Engelen | 9/10 | 3711 days | 26% |
| Vanessa Jordan | 10/10 | 3711 days | 26% |
| Lorraine Chapman | 9/10 | 3711 days | 26% |
| Phillip Astein | 10/10 | 3711 days | 26% |
| Ines Manteigas | 10/10 | 3742 days | 25% |
| kevin buckley | 10/10 | 3742 days | 25% |
| Lachlan Russell | 10/10 | 3742 days | 25% |
| Camilla Van de Wiel | 8/10 | 3742 days | 24% |
| Mike Vale | 10/10 | 3742 days | 25% |
| Kevin Bryant | 10/10 | 3742 days | 25% |
| Judith B | 9/10 | 3742 days | 24% |
| Stuart Holloway | 9/10 | 3742 days | 24% |
| Kim Sawyers | 10/10 | 3742 days | 25% |
| Gwen Horne | 10/10 | 3742 days | 25% |
| Valentina Pasinetti | 10/10 | 3742 days | 25% |
| Mike Chomeakwich | 10/10 | 3742 days | 25% |
| Sergey Krupsky | 10/10 | 3773 days | 23% |
| Kristen Davies | 10/10 | 3773 days | 23% |
| Nicola Bloom | 10/10 | 3773 days | 23% |
| Iker Peeters | 10/10 | 3773 days | 11% |
| Tessa Wills | 10/10 | 3803 days | 22% |
| Jana Caines | 10/10 | 3803 days | 22% |
| Brenda - | 10/10 | 3803 days | 22% |
| Emily Michel | 9/10 | 3803 days | 21% |
| Lauren Doherty | 9/10 | 3803 days | 21% |
| josie dixon | 10/10 | 3803 days | 22% |
| peter elliman | 9/10 | 3803 days | 21% |
| Wade M | 9/10 | 3834 days | 20% |
| Georgia Henley | 10/10 | 3834 days | 20% |
| Nick Mclaren | 10/10 | 3834 days | 20% |
| Tom Jones | 10/10 | 3834 days | 20% |
| maureen | 8/10 | 4017 days | 10% |
| Wayne Hoyle | 10/10 | 4048 days | 9% |
| Joni Walters | 9/10 | 4048 days | 9% |
| Antonio Goncalves | 9/10 | 4048 days | 9% |
| A G. | 10/10 | 4076 days | 8% |
| Maaike & JW | 9/10 | 4076 days | 8% |
| Kristina M | 10/10 | 4076 days | 8% |
| Catherine Giles | 8/10 | 4076 days | 7% |
| Briony Hill | 9/10 | 4076 days | 8% |
| C Kidd | 10/10 | 4107 days | 6% |
| PimH | 9/10 | 4107 days | 6% |
| T. Marschall | 10/10 | 4107 days | 6% |
| chris inman | 10/10 | 4107 days | 6% |
| Kri Duffy | 10/10 | 4107 days | 6% |
| Lee Ruff | 10/10 | 4107 days | 6% |
| Kerry Nolte | 10/10 | 4107 days | 6% |
| Paul | 9/10 | 4107 days | 6% |
| Sophie Huybrechts | 10/10 | 4129 days | 0% |
| Sue Mitchell | 9/10 | 4138 days | 4% |
| Ruben van Vlierden | 8/10 | 4138 days | 4% |
| Derek Akerhielm | 9/10 | 4168 days | 3% |
| Alex Alex | 10/10 | 4199 days | 2% |
| Roosje Simon | 10/10 | 4199 days | 2% |
| Henry Kaldenbaugh | 10/10 | 4229 days | 0% |
| mark clixby | 10/10 | 4382 days | 18% |
| Graham Smith | 10/10 | 4382 days | 18% |
| jeanpierre | 10/10 | 4382 days | 18% |
| Claire Jenkins | 10/10 | 4382 days | 18% |
| Jackie Reily | 9/10 | 4413 days | 18% |
| Deb and Pat Radolla | 10/10 | 4441 days | 18% |
| Johan Hereora Hummerhielm | 2/10 | 4441 days | 4% |
| Remco & Annet | 8/10 | 4441 days | 18% |
| Susan Locl | 9/10 | 4441 days | 18% |
| ryan branciforte | 10/10 | 4472 days | 18% |
| Trousdale | 10/10 | 4472 days | 18% |
| linda kerr | 10/10 | 4472 days | 18% |
| Bill Singer | 10/10 | 4472 days | 18% |
| Joan G | 9/10 | 4472 days | 18% |
| Kyle Hansen | 10/10 | 4472 days | 18% |
| M Mackenzie | 9/10 | 4472 days | 18% |
| Duff Schmidt | 10/10 | 4503 days | 18% |
| sid Gupta | 10/10 | 4503 days | 18% |
| Tom Sarginson | 10/10 | 4503 days | 18% |
| Jeremy | 9/10 | 4503 days | 18% |
| Eleanor Doak | 10/10 | 4503 days | 18% |
| Andrew Hagerty | 10/10 | 4533 days | 18% |
| Neelima Nair | 10/10 | 4533 days | 18% |
| Steven W | 10/10 | 4533 days | 18% |
| GJ Curzon | 10/10 | 4533 days | 18% |
| Jane Tarrach | 10/10 | 4533 days | 18% |
| julius munda | 10/10 | 4564 days | 18% |
| Nigel Berjak | 10/10 | 4564 days | 18% |
| Kyle Bauer | 10/10 | 4564 days | 18% |
| Michelle Hamilton | 10/10 | 4564 days | 18% |
| travelgood | 10/10 | 4778 days | 18% |
| Dwharks | 10/10 | 4778 days | 18% |
| Max Bezabor | 10/10 | 4778 days | 18% |
| Karin | 10/10 | 4778 days | 18% |
| Catherine Hall | 10/10 | 4778 days | 18% |
| Laure Berné | 10/10 | 4778 days | 18% |
| Elvin Teo | 10/10 | 4806 days | 18% |
| Clay Rush | 10/10 | 4806 days | 18% |
| Svend Kristensen | 10/10 | 4806 days | 18% |
| Jos de Rooij | 10/10 | 4806 days | 18% |
| Nicole Huxley | 10/10 | 4806 days | 18% |
| Cliff Renfrew | 10/10 | 4806 days | 18% |
| soph | 10/10 | 4837 days | 18% |
| Kali | 10/10 | 4837 days | 18% |
| David | 10/10 | 4837 days | 18% |
| Jonathan | 10/10 | 4837 days | 18% |
| harry12 | 10/10 | 4837 days | 18% |
| Larry K | 10/10 | 4837 days | 18% |
| Martin Thomas | 8/10 | 4860 days | 7% |
| rnicks | 10/10 | 4868 days | 18% |
| Georg Mueller | 9/10 | 4868 days | 18% |
| Annette Nold | 9/10 | 4868 days | 18% |
| Marco Spinelli | 10/10 | 4868 days | 18% |
| PolarBear | 10/10 | 4898 days | 18% |
| Allen Pocock | 10/10 | 4898 days | 18% |
| cfarrpapi | 10/10 | 4898 days | 18% |
| Thomas Hadinger | 10/10 | 4898 days | 18% |
| Jean Cote | 10/10 | 4898 days | 18% |
| Sarah Taylor | 9/10 | 4929 days | 18% |
| TIMSUE | 10/10 | 4959 days | 18% |
| alisonwilliams63 | 10/10 | 5112 days | 18% |
| hobbesz134 | 9/10 | 5112 days | 18% |
| Shain Herbert | 8/10 | 5138 days | 7% |
| GaryandShelley | 9/10 | 5143 days | 18% |
| Carolee Webster | 9/10 | 5152 days | 8% |
| Inge & Erik | 9/10 | 5153 days | 8% |
| tribot | 10/10 | 5172 days | 18% |
| Doudoufrench | 10/10 | 5172 days | 18% |
| replant | 10/10 | 5172 days | 18% |
| arnonshany | 10/10 | 5172 days | 18% |
| sujen | 10/10 | 5203 days | 18% |
| hotspuhtots | 10/10 | 5203 days | 18% |
| phebejim | 9/10 | 5203 days | 18% |
| jstroth | 10/10 | 5203 days | 18% |
| mervyn | 10/10 | 5234 days | 18% |
| MacPerthWA | 10/10 | 5234 days | 18% |
| coachp | 10/10 | 5234 days | 18% |
| LJNicol | 9/10 | 5234 days | 18% |
| Pinkangie1963 | 10/10 | 5234 days | 18% |
| eva_julia | 10/10 | 5234 days | 18% |
| Bidster | 10/10 | 5264 days | 18% |
| Liem | 10/10 | 5264 days | 18% |
| BARRYCOULTON | 10/10 | 5264 days | 18% |
| clearycar | 10/10 | 5264 days | 18% |
| Declan | 10/10 | 5295 days | 18% |
| visser01 | 7/10 | 5295 days | 16% |
| cotus78 | 10/10 | 5295 days | 18% |
| williamb | 10/10 | 5325 days | 18% |
| NigelE | 10/10 | 5356 days | 18% |
| koverton | 10/10 | 5478 days | 18% |
| ttighe | 10/10 | 5478 days | 18% |
| Eddie | 10/10 | 5478 days | 18% |
| Van Vliet | 10/10 | 5496 days | 8% |
| K & J Overton | 9/10 | 5503 days | 8% |
| olivierandceline | 10/10 | 5509 days | 18% |
| Inge | 10/10 | 5509 days | 18% |
| Mark Roelofs | 8/10 | 5528 days | 7% |
| tomsarge | 10/10 | 5568 days | 18% |
| peter_raewyn | 10/10 | 5568 days | 18% |
| tembo_too | 10/10 | 5568 days | 18% |
| Ed Day | 10/10 | 5568 days | 18% |
| doswell | 10/10 | 5568 days | 18% |
| Joanna_Griffiths | 10/10 | 5629 days | 18% |
| david_nash | 10/10 | 5629 days | 18% |
| margrietaad46 | 9/10 | 5629 days | 18% |
| michelleman2011 | 10/10 | 5629 days | 18% |
| minimutley | 10/10 | 5660 days | 18% |
| tigin | 9/10 | 5660 days | 18% |
| Kate Ｐａｉｇｅ ＢＡＩＬＥＹ | 10/10 | 5843 days | 18% |
| bdgenge | 10/10 | 5874 days | 18% |
| Vincente Garrido | 9/10 | 5897 days | 8% |
| Steffi | 10/10 | 5902 days | 18% |
| Papa Rick & Gilly Reilly-Davidson | 10/10 | 5902 days | 18% |
| Magdalena | 9/10 | 5933 days | 18% |
| Fred Findlay | 10/10 | 5994 days | 18% |
| trekkerbabs | 9/10 | 5994 days | 18% |
| hugh peters | 9/10 | 6025 days | 18% |
| Arjan Boomert | 10/10 | 6025 days | 18% |
| erikholland | 10/10 | 6209 days | 18% |
| Thijs | 8/10 | 6224 days | 7% |
| JudithNetherlands | 8/10 | 6224 days | 7% |
| AndynColette Russell | 10/10 | 6237 days | 18% |
| jo_dame | 10/10 | 6244 days | 18% |
| MoakterW | 8/10 | 6252 days | 7% |
| Camilla E | 10/10 | 6264 days | 18% |
| Gaz | 10/10 | 6311 days | 18% |
| Sjaak | 9/10 | 6363 days | 18% |
| Sanmandy | 10/10 | 6373 days | 18% |
| QueenstownRasta | 1/10 | 6423 days | 3% |
| Tom Ben | 10/10 | 6579 days | 8% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.75% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 60 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.70% |
| 198 | -3.72% |
| 199 | -3.74% |
| 200 | -3.75% |
| 201 | -3.77% |
| 202 | -3.79% |
| 203 | -3.81% |
| … | … |
Balancing Adjustment
1.28% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.