Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cruzy Campers
Valid Reviews
260 Valid Reviews
The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 171 |
|
66% |
| 9/10 | 64 |
|
25% |
| 8/10 | 16 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 1 |
|
0% |
94.50% Average
The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
23% |
| 9/10 | 6 |
|
27% |
| 8/10 | 7 |
|
32% |
| 7/10 | 1 |
|
5% |
| 6/10 | 1 |
|
5% |
| 5/10 | 2 |
|
9% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.18% Average
The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.97%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kim McArdle | 9/10 | 2432 days | 99% |
| Jed Barnett | 10/10 | 2432 days | 100% |
| John Rhodes | 9/10 | 2432 days | 99% |
| Marta Madrigal | 10/10 | 2432 days | 100% |
| Alan Garlick | 9/10 | 2463 days | 97% |
| John Graham | 10/10 | 2463 days | 98% |
| Regina85 | 9/10 | 2524 days | 94% |
| Jean Gallagher | 10/10 | 2555 days | 94% |
| FABRIGLI Patrick | 10/10 | 2797 days | 81% |
| Tiago & Jessica | 10/10 | 2797 days | 81% |
| Baptiste | 9/10 | 2828 days | 79% |
| Lambertus Faber | 9/10 | 2828 days | 79% |
| Barbara James | 9/10 | 2828 days | 79% |
| sandy bufton | 5/10 | 2859 days | 59% |
| David v | 9/10 | 2859 days | 77% |
| Adrian Harris | 9/10 | 2859 days | 77% |
| Viv | 5/10 | 2859 days | 59% |
| Steve Roome | 10/10 | 2859 days | 78% |
| ryan winter | 10/10 | 2859 days | 78% |
| Zoe Hollingsworth | 10/10 | 2859 days | 78% |
| Heidi Harting | 10/10 | 2889 days | 76% |
| Jan van den Berge | 8/10 | 3134 days | 62% |
| Julia Scholten | 10/10 | 3134 days | 63% |
| Francis Adams | 9/10 | 3134 days | 63% |
| André Grondin | 9/10 | 3134 days | 63% |
| vicki sherouse | 10/10 | 3134 days | 63% |
| Franzi and Marcel | 10/10 | 3134 days | 63% |
| Chris Clemens | 10/10 | 3162 days | 62% |
| Claudia Wehrli | 9/10 | 3193 days | 60% |
| Tony McQuail | 9/10 | 3193 days | 60% |
| Sebastiaan Vincent Drost | 10/10 | 3193 days | 60% |
| Marc | 10/10 | 3193 days | 60% |
| Sara & Philipp | 10/10 | 3193 days | 60% |
| Peter Hjort | 10/10 | 3224 days | 59% |
| Penelope Stewart | 9/10 | 3224 days | 58% |
| Christoffer Nilsson | 10/10 | 3224 days | 59% |
| Tim R | 9/10 | 3224 days | 58% |
| Bradley | 10/10 | 3254 days | 57% |
| Francis | 10/10 | 3254 days | 57% |
| Cristina | 10/10 | 3254 days | 57% |
| Dipesh Patel | 9/10 | 3468 days | 46% |
| Dennis van Wissen | 6/10 | 3486 days | 20% |
| Edwin van Maanen | 10/10 | 3499 days | 44% |
| Graham Pentelow | 9/10 | 3499 days | 44% |
| Annelies Holvoet | 9/10 | 3499 days | 44% |
| Lianne Blonk | 10/10 | 3499 days | 44% |
| Fran and Ben | 9/10 | 3514 days | 25% |
| r stiekema | 9/10 | 3527 days | 42% |
| Michelle Tabone | 10/10 | 3527 days | 43% |
| Richard Nevels | 9/10 | 3527 days | 42% |
| Ada Foks | 10/10 | 3527 days | 43% |
| Kati Behrendt | 8/10 | 3527 days | 42% |
| Alex Victor | 10/10 | 3530 days | 25% |
| Gert Koning | 9/10 | 3558 days | 41% |
| Joyce Nolan | 10/10 | 3558 days | 41% |
| T Geelen | 8/10 | 3578 days | 23% |
| Jolanda van Houwelingen | 8/10 | 3581 days | 39% |
| Bree Shaw | 7/10 | 3585 days | 21% |
| angela dagler | 10/10 | 3619 days | 38% |
| Susan H | 10/10 | 3619 days | 38% |
| Stella Liew | 9/10 | 3619 days | 38% |
| Scott Cullen | 10/10 | 3619 days | 38% |
| Taylor Gunstone | 10/10 | 3619 days | 38% |
| rankersmoo | 10/10 | 3650 days | 37% |
| Fleur Schubert | 8/10 | 3650 days | 36% |
| Adam | 10/10 | 3833 days | 27% |
| Tobi | 5/10 | 3833 days | 9% |
| Rebecca Grant | 9/10 | 3846 days | 15% |
| Brad Dobsky | 5/10 | 3858 days | 8% |
| Sarah Grant | 9/10 | 3864 days | 25% |
| Alex Hamlin | 10/10 | 3864 days | 25% |
| hunter cooper | 10/10 | 3864 days | 25% |
| Kim Cole | 10/10 | 3864 days | 25% |
| mathilde colombie | 10/10 | 3893 days | 24% |
| John Haugen | 9/10 | 3893 days | 24% |
| Jos Engelen | 9/10 | 3893 days | 24% |
| Vanessa Jordan | 10/10 | 3893 days | 24% |
| Lorraine Chapman | 9/10 | 3893 days | 24% |
| Phillip Astein | 10/10 | 3893 days | 24% |
| Ines Manteigas | 10/10 | 3924 days | 22% |
| kevin buckley | 10/10 | 3924 days | 22% |
| Lachlan Russell | 10/10 | 3924 days | 22% |
| Camilla Van de Wiel | 8/10 | 3924 days | 22% |
| Mike Vale | 10/10 | 3924 days | 22% |
| Kevin Bryant | 10/10 | 3924 days | 22% |
| Judith B | 9/10 | 3924 days | 22% |
| Stuart Holloway | 9/10 | 3924 days | 22% |
| Kim Sawyers | 10/10 | 3924 days | 22% |
| Gwen Horne | 10/10 | 3924 days | 22% |
| Valentina Pasinetti | 10/10 | 3924 days | 22% |
| Mike Chomeakwich | 10/10 | 3924 days | 22% |
| Sergey Krupsky | 10/10 | 3955 days | 21% |
| Kristen Davies | 10/10 | 3955 days | 21% |
| Nicola Bloom | 10/10 | 3955 days | 21% |
| Iker Peeters | 10/10 | 3955 days | 12% |
| Tessa Wills | 10/10 | 3985 days | 19% |
| Jana Caines | 10/10 | 3985 days | 19% |
| Brenda - | 10/10 | 3985 days | 19% |
| Emily Michel | 9/10 | 3985 days | 19% |
| Lauren Doherty | 9/10 | 3985 days | 19% |
| josie dixon | 10/10 | 3985 days | 19% |
| peter elliman | 9/10 | 3985 days | 19% |
| Wade M | 9/10 | 4016 days | 17% |
| Georgia Henley | 10/10 | 4016 days | 17% |
| Nick Mclaren | 10/10 | 4016 days | 17% |
| Tom Jones | 10/10 | 4016 days | 17% |
| maureen | 8/10 | 4199 days | 8% |
| Wayne Hoyle | 10/10 | 4230 days | 6% |
| Joni Walters | 9/10 | 4230 days | 6% |
| Antonio Goncalves | 9/10 | 4230 days | 6% |
| A G. | 10/10 | 4258 days | 5% |
| Maaike & JW | 9/10 | 4258 days | 5% |
| Kristina M | 10/10 | 4258 days | 5% |
| Catherine Giles | 8/10 | 4258 days | 5% |
| Briony Hill | 9/10 | 4258 days | 5% |
| C Kidd | 10/10 | 4289 days | 3% |
| PimH | 9/10 | 4289 days | 3% |
| T. Marschall | 10/10 | 4289 days | 3% |
| chris inman | 10/10 | 4289 days | 3% |
| Kri Duffy | 10/10 | 4289 days | 3% |
| Lee Ruff | 10/10 | 4289 days | 3% |
| Kerry Nolte | 10/10 | 4289 days | 3% |
| Paul | 9/10 | 4289 days | 3% |
| Sophie Huybrechts | 10/10 | 4311 days | 1% |
| Sue Mitchell | 9/10 | 4320 days | 2% |
| Ruben van Vlierden | 8/10 | 4320 days | 2% |
| Derek Akerhielm | 9/10 | 4350 days | 0% |
| Alex Alex | 10/10 | 4381 days | 25% |
| Roosje Simon | 10/10 | 4381 days | 25% |
| Henry Kaldenbaugh | 10/10 | 4411 days | 25% |
| mark clixby | 10/10 | 4564 days | 25% |
| Graham Smith | 10/10 | 4564 days | 25% |
| jeanpierre | 10/10 | 4564 days | 25% |
| Claire Jenkins | 10/10 | 4564 days | 25% |
| Jackie Reily | 9/10 | 4595 days | 25% |
| Deb and Pat Radolla | 10/10 | 4623 days | 25% |
| Johan Hereora Hummerhielm | 2/10 | 4623 days | 11% |
| Remco & Annet | 8/10 | 4623 days | 25% |
| Susan Locl | 9/10 | 4623 days | 25% |
| ryan branciforte | 10/10 | 4654 days | 25% |
| Trousdale | 10/10 | 4654 days | 25% |
| linda kerr | 10/10 | 4654 days | 25% |
| Bill Singer | 10/10 | 4654 days | 25% |
| Joan G | 9/10 | 4654 days | 25% |
| Kyle Hansen | 10/10 | 4654 days | 25% |
| M Mackenzie | 9/10 | 4654 days | 25% |
| Duff Schmidt | 10/10 | 4685 days | 25% |
| sid Gupta | 10/10 | 4685 days | 25% |
| Tom Sarginson | 10/10 | 4685 days | 25% |
| Jeremy | 9/10 | 4685 days | 25% |
| Eleanor Doak | 10/10 | 4685 days | 25% |
| Andrew Hagerty | 10/10 | 4715 days | 25% |
| Neelima Nair | 10/10 | 4715 days | 25% |
| Steven W | 10/10 | 4715 days | 25% |
| GJ Curzon | 10/10 | 4715 days | 25% |
| Jane Tarrach | 10/10 | 4715 days | 25% |
| julius munda | 10/10 | 4746 days | 25% |
| Nigel Berjak | 10/10 | 4746 days | 25% |
| Kyle Bauer | 10/10 | 4746 days | 25% |
| Michelle Hamilton | 10/10 | 4746 days | 25% |
| travelgood | 10/10 | 4960 days | 25% |
| Dwharks | 10/10 | 4960 days | 25% |
| Max Bezabor | 10/10 | 4960 days | 25% |
| Karin | 10/10 | 4960 days | 25% |
| Catherine Hall | 10/10 | 4960 days | 25% |
| Laure Berné | 10/10 | 4960 days | 25% |
| Elvin Teo | 10/10 | 4988 days | 25% |
| Clay Rush | 10/10 | 4988 days | 25% |
| Svend Kristensen | 10/10 | 4988 days | 25% |
| Jos de Rooij | 10/10 | 4988 days | 25% |
| Nicole Huxley | 10/10 | 4988 days | 25% |
| Cliff Renfrew | 10/10 | 4988 days | 25% |
| soph | 10/10 | 5019 days | 25% |
| Kali | 10/10 | 5019 days | 25% |
| David | 10/10 | 5019 days | 25% |
| Jonathan | 10/10 | 5019 days | 25% |
| harry12 | 10/10 | 5019 days | 25% |
| Larry K | 10/10 | 5019 days | 25% |
| Martin Thomas | 8/10 | 5042 days | 14% |
| rnicks | 10/10 | 5050 days | 25% |
| Georg Mueller | 9/10 | 5050 days | 25% |
| Annette Nold | 9/10 | 5050 days | 25% |
| Marco Spinelli | 10/10 | 5050 days | 25% |
| PolarBear | 10/10 | 5080 days | 25% |
| Allen Pocock | 10/10 | 5080 days | 25% |
| cfarrpapi | 10/10 | 5080 days | 25% |
| Thomas Hadinger | 10/10 | 5080 days | 25% |
| Jean Cote | 10/10 | 5080 days | 25% |
| Sarah Taylor | 9/10 | 5111 days | 25% |
| TIMSUE | 10/10 | 5141 days | 25% |
| alisonwilliams63 | 10/10 | 5294 days | 25% |
| hobbesz134 | 9/10 | 5294 days | 25% |
| Shain Herbert | 8/10 | 5320 days | 14% |
| GaryandShelley | 9/10 | 5325 days | 25% |
| Carolee Webster | 9/10 | 5334 days | 14% |
| Inge & Erik | 9/10 | 5335 days | 14% |
| tribot | 10/10 | 5354 days | 25% |
| Doudoufrench | 10/10 | 5354 days | 25% |
| replant | 10/10 | 5354 days | 25% |
| arnonshany | 10/10 | 5354 days | 25% |
| sujen | 10/10 | 5385 days | 25% |
| hotspuhtots | 10/10 | 5385 days | 25% |
| phebejim | 9/10 | 5385 days | 25% |
| jstroth | 10/10 | 5385 days | 25% |
| mervyn | 10/10 | 5416 days | 25% |
| MacPerthWA | 10/10 | 5416 days | 25% |
| coachp | 10/10 | 5416 days | 25% |
| LJNicol | 9/10 | 5416 days | 25% |
| Pinkangie1963 | 10/10 | 5416 days | 25% |
| eva_julia | 10/10 | 5416 days | 25% |
| Bidster | 10/10 | 5446 days | 25% |
| Liem | 10/10 | 5446 days | 25% |
| BARRYCOULTON | 10/10 | 5446 days | 25% |
| clearycar | 10/10 | 5446 days | 25% |
| Declan | 10/10 | 5477 days | 25% |
| visser01 | 7/10 | 5477 days | 23% |
| cotus78 | 10/10 | 5477 days | 25% |
| williamb | 10/10 | 5507 days | 25% |
| NigelE | 10/10 | 5538 days | 25% |
| koverton | 10/10 | 5660 days | 25% |
| ttighe | 10/10 | 5660 days | 25% |
| Eddie | 10/10 | 5660 days | 25% |
| Van Vliet | 10/10 | 5678 days | 15% |
| K & J Overton | 9/10 | 5685 days | 14% |
| olivierandceline | 10/10 | 5691 days | 25% |
| Inge | 10/10 | 5691 days | 25% |
| Mark Roelofs | 8/10 | 5710 days | 14% |
| tomsarge | 10/10 | 5750 days | 25% |
| peter_raewyn | 10/10 | 5750 days | 25% |
| tembo_too | 10/10 | 5750 days | 25% |
| Ed Day | 10/10 | 5750 days | 25% |
| doswell | 10/10 | 5750 days | 25% |
| Joanna_Griffiths | 10/10 | 5811 days | 25% |
| david_nash | 10/10 | 5811 days | 25% |
| margrietaad46 | 9/10 | 5811 days | 25% |
| michelleman2011 | 10/10 | 5811 days | 25% |
| minimutley | 10/10 | 5842 days | 25% |
| tigin | 9/10 | 5842 days | 25% |
| Kate Ｐａｉｇｅ ＢＡＩＬＥＹ | 10/10 | 6025 days | 25% |
| bdgenge | 10/10 | 6056 days | 25% |
| Vincente Garrido | 9/10 | 6079 days | 14% |
| Steffi | 10/10 | 6084 days | 25% |
| Papa Rick & Gilly Reilly-Davidson | 10/10 | 6084 days | 25% |
| Magdalena | 9/10 | 6115 days | 25% |
| Fred Findlay | 10/10 | 6176 days | 25% |
| trekkerbabs | 9/10 | 6176 days | 25% |
| hugh peters | 9/10 | 6207 days | 25% |
| Arjan Boomert | 10/10 | 6207 days | 25% |
| erikholland | 10/10 | 6391 days | 25% |
| Thijs | 8/10 | 6406 days | 14% |
| JudithNetherlands | 8/10 | 6406 days | 14% |
| AndynColette Russell | 10/10 | 6419 days | 25% |
| jo_dame | 10/10 | 6426 days | 25% |
| MoakterW | 8/10 | 6434 days | 14% |
| Camilla E | 10/10 | 6446 days | 25% |
| Gaz | 10/10 | 6493 days | 25% |
| Sjaak | 9/10 | 6545 days | 25% |
| Sanmandy | 10/10 | 6555 days | 25% |
| QueenstownRasta | 1/10 | 6605 days | 9% |
| Tom Ben | 10/10 | 6761 days | 15% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.23% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 68 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.18% |
| 198 | -3.20% |
| 199 | -3.21% |
| 200 | -3.23% |
| 201 | -3.25% |
| 202 | -3.26% |
| 203 | -3.28% |
| … | … |
Balancing Adjustment
1.18% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.