G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cruzy Campers
Valid Reviews
260 Valid Reviews
The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 171 |
|
66% |
| 9/10 | 64 |
|
25% |
| 8/10 | 16 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 1 |
|
0% |
94.50% Average
The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
23% |
| 9/10 | 6 |
|
27% |
| 8/10 | 7 |
|
32% |
| 7/10 | 1 |
|
5% |
| 6/10 | 1 |
|
5% |
| 5/10 | 2 |
|
9% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.18% Average
The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.92%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kim McArdle | 9/10 | 2411 days | 99% |
| Jed Barnett | 10/10 | 2412 days | 100% |
| John Rhodes | 9/10 | 2412 days | 99% |
| Marta Madrigal | 10/10 | 2412 days | 100% |
| Alan Garlick | 9/10 | 2442 days | 97% |
| John Graham | 10/10 | 2442 days | 98% |
| Regina85 | 9/10 | 2504 days | 94% |
| Jean Gallagher | 10/10 | 2535 days | 94% |
| FABRIGLI Patrick | 10/10 | 2776 days | 81% |
| Tiago & Jessica | 10/10 | 2777 days | 81% |
| Baptiste | 9/10 | 2807 days | 79% |
| Lambertus Faber | 9/10 | 2807 days | 79% |
| Barbara James | 9/10 | 2807 days | 79% |
| sandy bufton | 5/10 | 2838 days | 59% |
| David v | 9/10 | 2838 days | 77% |
| Adrian Harris | 9/10 | 2838 days | 77% |
| Viv | 5/10 | 2839 days | 59% |
| Steve Roome | 10/10 | 2839 days | 78% |
| ryan winter | 10/10 | 2839 days | 78% |
| Zoe Hollingsworth | 10/10 | 2839 days | 78% |
| Heidi Harting | 10/10 | 2869 days | 77% |
| Jan van den Berge | 8/10 | 3113 days | 63% |
| Julia Scholten | 10/10 | 3113 days | 64% |
| Francis Adams | 9/10 | 3113 days | 63% |
| André Grondin | 9/10 | 3113 days | 63% |
| vicki sherouse | 10/10 | 3114 days | 64% |
| Franzi and Marcel | 10/10 | 3114 days | 64% |
| Chris Clemens | 10/10 | 3142 days | 63% |
| Claudia Wehrli | 9/10 | 3172 days | 60% |
| Tony McQuail | 9/10 | 3172 days | 60% |
| Sebastiaan Vincent Drost | 10/10 | 3172 days | 61% |
| Marc | 10/10 | 3172 days | 61% |
| Sara & Philipp | 10/10 | 3173 days | 61% |
| Peter Hjort | 10/10 | 3203 days | 59% |
| Penelope Stewart | 9/10 | 3203 days | 59% |
| Christoffer Nilsson | 10/10 | 3203 days | 59% |
| Tim R | 9/10 | 3203 days | 59% |
| Bradley | 10/10 | 3234 days | 58% |
| Francis | 10/10 | 3234 days | 58% |
| Cristina | 10/10 | 3234 days | 58% |
| Dipesh Patel | 9/10 | 3447 days | 46% |
| Dennis van Wissen | 6/10 | 3466 days | 21% |
| Edwin van Maanen | 10/10 | 3478 days | 45% |
| Graham Pentelow | 9/10 | 3478 days | 45% |
| Annelies Holvoet | 9/10 | 3478 days | 45% |
| Lianne Blonk | 10/10 | 3478 days | 45% |
| Fran and Ben | 9/10 | 3494 days | 26% |
| r stiekema | 9/10 | 3506 days | 43% |
| Michelle Tabone | 10/10 | 3506 days | 44% |
| Richard Nevels | 9/10 | 3506 days | 43% |
| Ada Foks | 10/10 | 3506 days | 44% |
| Kati Behrendt | 8/10 | 3507 days | 43% |
| Alex Victor | 10/10 | 3510 days | 26% |
| Gert Koning | 9/10 | 3537 days | 42% |
| Joyce Nolan | 10/10 | 3537 days | 42% |
| T Geelen | 8/10 | 3558 days | 24% |
| Jolanda van Houwelingen | 8/10 | 3561 days | 40% |
| Bree Shaw | 7/10 | 3565 days | 21% |
| angela dagler | 10/10 | 3598 days | 39% |
| Susan H | 10/10 | 3598 days | 39% |
| Stella Liew | 9/10 | 3598 days | 39% |
| Scott Cullen | 10/10 | 3598 days | 39% |
| Taylor Gunstone | 10/10 | 3598 days | 39% |
| rankersmoo | 10/10 | 3629 days | 38% |
| Fleur Schubert | 8/10 | 3629 days | 37% |
| Adam | 10/10 | 3812 days | 28% |
| Tobi | 5/10 | 3813 days | 10% |
| Rebecca Grant | 9/10 | 3826 days | 16% |
| Brad Dobsky | 5/10 | 3838 days | 9% |
| Sarah Grant | 9/10 | 3843 days | 26% |
| Alex Hamlin | 10/10 | 3843 days | 27% |
| hunter cooper | 10/10 | 3843 days | 27% |
| Kim Cole | 10/10 | 3843 days | 27% |
| mathilde colombie | 10/10 | 3872 days | 25% |
| John Haugen | 9/10 | 3872 days | 25% |
| Jos Engelen | 9/10 | 3872 days | 25% |
| Vanessa Jordan | 10/10 | 3872 days | 25% |
| Lorraine Chapman | 9/10 | 3872 days | 25% |
| Phillip Astein | 10/10 | 3872 days | 25% |
| Ines Manteigas | 10/10 | 3903 days | 23% |
| kevin buckley | 10/10 | 3903 days | 23% |
| Lachlan Russell | 10/10 | 3903 days | 23% |
| Camilla Van de Wiel | 8/10 | 3903 days | 23% |
| Mike Vale | 10/10 | 3903 days | 23% |
| Kevin Bryant | 10/10 | 3903 days | 23% |
| Judith B | 9/10 | 3903 days | 23% |
| Stuart Holloway | 9/10 | 3903 days | 23% |
| Kim Sawyers | 10/10 | 3903 days | 23% |
| Gwen Horne | 10/10 | 3904 days | 23% |
| Valentina Pasinetti | 10/10 | 3904 days | 23% |
| Mike Chomeakwich | 10/10 | 3904 days | 23% |
| Sergey Krupsky | 10/10 | 3934 days | 22% |
| Kristen Davies | 10/10 | 3934 days | 22% |
| Nicola Bloom | 10/10 | 3934 days | 22% |
| Iker Peeters | 10/10 | 3935 days | 13% |
| Tessa Wills | 10/10 | 3964 days | 20% |
| Jana Caines | 10/10 | 3964 days | 20% |
| Brenda - | 10/10 | 3964 days | 20% |
| Emily Michel | 9/10 | 3964 days | 20% |
| Lauren Doherty | 9/10 | 3964 days | 20% |
| josie dixon | 10/10 | 3964 days | 20% |
| peter elliman | 9/10 | 3965 days | 20% |
| Wade M | 9/10 | 3995 days | 19% |
| Georgia Henley | 10/10 | 3995 days | 19% |
| Nick Mclaren | 10/10 | 3996 days | 19% |
| Tom Jones | 10/10 | 3996 days | 19% |
| maureen | 8/10 | 4178 days | 9% |
| Wayne Hoyle | 10/10 | 4209 days | 8% |
| Joni Walters | 9/10 | 4209 days | 8% |
| Antonio Goncalves | 9/10 | 4209 days | 8% |
| A G. | 10/10 | 4237 days | 6% |
| Maaike & JW | 9/10 | 4237 days | 6% |
| Kristina M | 10/10 | 4237 days | 6% |
| Catherine Giles | 8/10 | 4237 days | 6% |
| Briony Hill | 9/10 | 4237 days | 6% |
| C Kidd | 10/10 | 4268 days | 5% |
| PimH | 9/10 | 4268 days | 5% |
| T. Marschall | 10/10 | 4268 days | 5% |
| chris inman | 10/10 | 4268 days | 5% |
| Kri Duffy | 10/10 | 4268 days | 5% |
| Lee Ruff | 10/10 | 4268 days | 5% |
| Kerry Nolte | 10/10 | 4268 days | 5% |
| Paul | 9/10 | 4268 days | 5% |
| Sophie Huybrechts | 10/10 | 4291 days | 2% |
| Sue Mitchell | 9/10 | 4299 days | 3% |
| Ruben van Vlierden | 8/10 | 4300 days | 3% |
| Derek Akerhielm | 9/10 | 4329 days | 2% |
| Alex Alex | 10/10 | 4360 days | 0% |
| Roosje Simon | 10/10 | 4360 days | 0% |
| Henry Kaldenbaugh | 10/10 | 4390 days | 25% |
| mark clixby | 10/10 | 4544 days | 25% |
| Graham Smith | 10/10 | 4544 days | 25% |
| jeanpierre | 10/10 | 4544 days | 25% |
| Claire Jenkins | 10/10 | 4544 days | 25% |
| Jackie Reily | 9/10 | 4575 days | 25% |
| Deb and Pat Radolla | 10/10 | 4603 days | 25% |
| Johan Hereora Hummerhielm | 2/10 | 4603 days | 11% |
| Remco & Annet | 8/10 | 4603 days | 25% |
| Susan Locl | 9/10 | 4603 days | 25% |
| ryan branciforte | 10/10 | 4634 days | 25% |
| Trousdale | 10/10 | 4634 days | 25% |
| linda kerr | 10/10 | 4634 days | 25% |
| Bill Singer | 10/10 | 4634 days | 25% |
| Joan G | 9/10 | 4634 days | 25% |
| Kyle Hansen | 10/10 | 4634 days | 25% |
| M Mackenzie | 9/10 | 4634 days | 25% |
| Duff Schmidt | 10/10 | 4665 days | 25% |
| sid Gupta | 10/10 | 4665 days | 25% |
| Tom Sarginson | 10/10 | 4665 days | 25% |
| Jeremy | 9/10 | 4665 days | 25% |
| Eleanor Doak | 10/10 | 4665 days | 25% |
| Andrew Hagerty | 10/10 | 4695 days | 25% |
| Neelima Nair | 10/10 | 4695 days | 25% |
| Steven W | 10/10 | 4695 days | 25% |
| GJ Curzon | 10/10 | 4695 days | 25% |
| Jane Tarrach | 10/10 | 4695 days | 25% |
| julius munda | 10/10 | 4726 days | 25% |
| Nigel Berjak | 10/10 | 4726 days | 25% |
| Kyle Bauer | 10/10 | 4726 days | 25% |
| Michelle Hamilton | 10/10 | 4726 days | 25% |
| travelgood | 10/10 | 4940 days | 25% |
| Dwharks | 10/10 | 4940 days | 25% |
| Max Bezabor | 10/10 | 4940 days | 25% |
| Karin | 10/10 | 4940 days | 25% |
| Catherine Hall | 10/10 | 4940 days | 25% |
| Laure Berné | 10/10 | 4940 days | 25% |
| Elvin Teo | 10/10 | 4968 days | 25% |
| Clay Rush | 10/10 | 4968 days | 25% |
| Svend Kristensen | 10/10 | 4968 days | 25% |
| Jos de Rooij | 10/10 | 4968 days | 25% |
| Nicole Huxley | 10/10 | 4968 days | 25% |
| Cliff Renfrew | 10/10 | 4968 days | 25% |
| soph | 10/10 | 4999 days | 25% |
| Kali | 10/10 | 4999 days | 25% |
| David | 10/10 | 4999 days | 25% |
| Jonathan | 10/10 | 4999 days | 25% |
| harry12 | 10/10 | 4999 days | 25% |
| Larry K | 10/10 | 4999 days | 25% |
| Martin Thomas | 8/10 | 5022 days | 14% |
| rnicks | 10/10 | 5030 days | 25% |
| Georg Mueller | 9/10 | 5030 days | 25% |
| Annette Nold | 9/10 | 5030 days | 25% |
| Marco Spinelli | 10/10 | 5030 days | 25% |
| PolarBear | 10/10 | 5060 days | 25% |
| Allen Pocock | 10/10 | 5060 days | 25% |
| cfarrpapi | 10/10 | 5060 days | 25% |
| Thomas Hadinger | 10/10 | 5060 days | 25% |
| Jean Cote | 10/10 | 5060 days | 25% |
| Sarah Taylor | 9/10 | 5090 days | 25% |
| TIMSUE | 10/10 | 5121 days | 25% |
| alisonwilliams63 | 10/10 | 5274 days | 25% |
| hobbesz134 | 9/10 | 5274 days | 25% |
| Shain Herbert | 8/10 | 5300 days | 14% |
| GaryandShelley | 9/10 | 5305 days | 25% |
| Carolee Webster | 9/10 | 5314 days | 15% |
| Inge & Erik | 9/10 | 5315 days | 15% |
| tribot | 10/10 | 5334 days | 25% |
| Doudoufrench | 10/10 | 5334 days | 25% |
| replant | 10/10 | 5334 days | 25% |
| arnonshany | 10/10 | 5334 days | 25% |
| sujen | 10/10 | 5365 days | 25% |
| hotspuhtots | 10/10 | 5365 days | 25% |
| phebejim | 9/10 | 5365 days | 25% |
| jstroth | 10/10 | 5365 days | 25% |
| mervyn | 10/10 | 5396 days | 25% |
| MacPerthWA | 10/10 | 5396 days | 25% |
| coachp | 10/10 | 5396 days | 25% |
| LJNicol | 9/10 | 5396 days | 25% |
| Pinkangie1963 | 10/10 | 5396 days | 25% |
| eva_julia | 10/10 | 5396 days | 25% |
| Bidster | 10/10 | 5426 days | 25% |
| Liem | 10/10 | 5426 days | 25% |
| BARRYCOULTON | 10/10 | 5426 days | 25% |
| clearycar | 10/10 | 5426 days | 25% |
| Declan | 10/10 | 5457 days | 25% |
| visser01 | 7/10 | 5457 days | 23% |
| cotus78 | 10/10 | 5457 days | 25% |
| williamb | 10/10 | 5487 days | 25% |
| NigelE | 10/10 | 5518 days | 25% |
| koverton | 10/10 | 5640 days | 25% |
| ttighe | 10/10 | 5640 days | 25% |
| Eddie | 10/10 | 5640 days | 25% |
| Van Vliet | 10/10 | 5658 days | 15% |
| K & J Overton | 9/10 | 5665 days | 15% |
| olivierandceline | 10/10 | 5671 days | 25% |
| Inge | 10/10 | 5671 days | 25% |
| Mark Roelofs | 8/10 | 5690 days | 14% |
| tomsarge | 10/10 | 5730 days | 25% |
| peter_raewyn | 10/10 | 5730 days | 25% |
| tembo_too | 10/10 | 5730 days | 25% |
| Ed Day | 10/10 | 5730 days | 25% |
| doswell | 10/10 | 5730 days | 25% |
| Joanna_Griffiths | 10/10 | 5791 days | 25% |
| david_nash | 10/10 | 5791 days | 25% |
| margrietaad46 | 9/10 | 5791 days | 25% |
| michelleman2011 | 10/10 | 5791 days | 25% |
| minimutley | 10/10 | 5822 days | 25% |
| tigin | 9/10 | 5822 days | 25% |
| Kate Ｐａｉｇｅ ＢＡＩＬＥＹ | 10/10 | 6005 days | 25% |
| bdgenge | 10/10 | 6036 days | 25% |
| Vincente Garrido | 9/10 | 6059 days | 15% |
| Steffi | 10/10 | 6064 days | 25% |
| Papa Rick & Gilly Reilly-Davidson | 10/10 | 6064 days | 25% |
| Magdalena | 9/10 | 6095 days | 25% |
| Fred Findlay | 10/10 | 6156 days | 25% |
| trekkerbabs | 9/10 | 6156 days | 25% |
| hugh peters | 9/10 | 6187 days | 25% |
| Arjan Boomert | 10/10 | 6187 days | 25% |
| erikholland | 10/10 | 6371 days | 25% |
| Thijs | 8/10 | 6386 days | 14% |
| JudithNetherlands | 8/10 | 6386 days | 14% |
| AndynColette Russell | 10/10 | 6398 days | 25% |
| jo_dame | 10/10 | 6405 days | 25% |
| MoakterW | 8/10 | 6414 days | 14% |
| Camilla E | 10/10 | 6425 days | 25% |
| Gaz | 10/10 | 6473 days | 25% |
| Sjaak | 9/10 | 6525 days | 25% |
| Sanmandy | 10/10 | 6535 days | 25% |
| QueenstownRasta | 1/10 | 6585 days | 10% |
| Tom Ben | 10/10 | 6741 days | 15% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.78% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 85 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.74% |
| 198 | -2.76% |
| 199 | -2.77% |
| 200 | -2.78% |
| 201 | -2.80% |
| 202 | -2.81% |
| 203 | -2.83% |
| … | … |
Balancing Adjustment
1.12% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.