Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cruzy Campers
Valid Reviews
260 Valid Reviews
The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 171 |
|
66% |
| 9/10 | 64 |
|
25% |
| 8/10 | 16 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 1 |
|
0% |
94.50% Average
The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
23% |
| 9/10 | 6 |
|
27% |
| 8/10 | 7 |
|
32% |
| 7/10 | 1 |
|
5% |
| 6/10 | 1 |
|
5% |
| 5/10 | 2 |
|
9% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.18% Average
The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.76%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kim McArdle | 9/10 | 2229 days | 99% |
| Jed Barnett | 10/10 | 2230 days | 100% |
| John Rhodes | 9/10 | 2230 days | 99% |
| Marta Madrigal | 10/10 | 2230 days | 100% |
| Alan Garlick | 9/10 | 2260 days | 98% |
| John Graham | 10/10 | 2260 days | 99% |
| Regina85 | 9/10 | 2322 days | 95% |
| Jean Gallagher | 10/10 | 2353 days | 94% |
| FABRIGLI Patrick | 10/10 | 2594 days | 83% |
| Tiago & Jessica | 10/10 | 2595 days | 83% |
| Baptiste | 9/10 | 2625 days | 81% |
| Lambertus Faber | 9/10 | 2625 days | 81% |
| Barbara James | 9/10 | 2625 days | 81% |
| sandy bufton | 5/10 | 2656 days | 61% |
| David v | 9/10 | 2656 days | 79% |
| Adrian Harris | 9/10 | 2656 days | 79% |
| Viv | 5/10 | 2657 days | 61% |
| Steve Roome | 10/10 | 2657 days | 80% |
| ryan winter | 10/10 | 2657 days | 80% |
| Zoe Hollingsworth | 10/10 | 2657 days | 80% |
| Heidi Harting | 10/10 | 2687 days | 79% |
| Jan van den Berge | 8/10 | 2931 days | 66% |
| Julia Scholten | 10/10 | 2931 days | 67% |
| Francis Adams | 9/10 | 2931 days | 66% |
| André Grondin | 9/10 | 2931 days | 66% |
| vicki sherouse | 10/10 | 2932 days | 67% |
| Franzi and Marcel | 10/10 | 2932 days | 67% |
| Chris Clemens | 10/10 | 2960 days | 66% |
| Claudia Wehrli | 9/10 | 2990 days | 64% |
| Tony McQuail | 9/10 | 2990 days | 64% |
| Sebastiaan Vincent Drost | 10/10 | 2990 days | 64% |
| Marc | 10/10 | 2990 days | 64% |
| Sara & Philipp | 10/10 | 2991 days | 64% |
| Peter Hjort | 10/10 | 3021 days | 63% |
| Penelope Stewart | 9/10 | 3021 days | 62% |
| Christoffer Nilsson | 10/10 | 3021 days | 63% |
| Tim R | 9/10 | 3021 days | 62% |
| Bradley | 10/10 | 3052 days | 61% |
| Francis | 10/10 | 3052 days | 61% |
| Cristina | 10/10 | 3052 days | 61% |
| Dipesh Patel | 9/10 | 3265 days | 51% |
| Dennis van Wissen | 6/10 | 3284 days | 23% |
| Edwin van Maanen | 10/10 | 3296 days | 50% |
| Graham Pentelow | 9/10 | 3296 days | 49% |
| Annelies Holvoet | 9/10 | 3296 days | 49% |
| Lianne Blonk | 10/10 | 3296 days | 50% |
| Fran and Ben | 9/10 | 3312 days | 29% |
| r stiekema | 9/10 | 3324 days | 48% |
| Michelle Tabone | 10/10 | 3324 days | 49% |
| Richard Nevels | 9/10 | 3324 days | 48% |
| Ada Foks | 10/10 | 3324 days | 49% |
| Kati Behrendt | 8/10 | 3325 days | 48% |
| Alex Victor | 10/10 | 3328 days | 29% |
| Gert Koning | 9/10 | 3355 days | 47% |
| Joyce Nolan | 10/10 | 3355 days | 47% |
| T Geelen | 8/10 | 3376 days | 27% |
| Jolanda van Houwelingen | 8/10 | 3379 days | 45% |
| Bree Shaw | 7/10 | 3383 days | 24% |
| angela dagler | 10/10 | 3416 days | 44% |
| Susan H | 10/10 | 3416 days | 44% |
| Stella Liew | 9/10 | 3416 days | 44% |
| Scott Cullen | 10/10 | 3416 days | 44% |
| Taylor Gunstone | 10/10 | 3416 days | 44% |
| rankersmoo | 10/10 | 3447 days | 43% |
| Fleur Schubert | 8/10 | 3447 days | 42% |
| Adam | 10/10 | 3630 days | 34% |
| Tobi | 5/10 | 3631 days | 12% |
| Rebecca Grant | 9/10 | 3644 days | 20% |
| Brad Dobsky | 5/10 | 3656 days | 12% |
| Sarah Grant | 9/10 | 3661 days | 33% |
| Alex Hamlin | 10/10 | 3661 days | 33% |
| hunter cooper | 10/10 | 3661 days | 33% |
| Kim Cole | 10/10 | 3661 days | 33% |
| mathilde colombie | 10/10 | 3690 days | 32% |
| John Haugen | 9/10 | 3690 days | 31% |
| Jos Engelen | 9/10 | 3690 days | 31% |
| Vanessa Jordan | 10/10 | 3690 days | 32% |
| Lorraine Chapman | 9/10 | 3690 days | 31% |
| Phillip Astein | 10/10 | 3690 days | 32% |
| Ines Manteigas | 10/10 | 3721 days | 30% |
| kevin buckley | 10/10 | 3721 days | 30% |
| Lachlan Russell | 10/10 | 3721 days | 30% |
| Camilla Van de Wiel | 8/10 | 3721 days | 29% |
| Mike Vale | 10/10 | 3721 days | 30% |
| Kevin Bryant | 10/10 | 3721 days | 30% |
| Judith B | 9/10 | 3721 days | 30% |
| Stuart Holloway | 9/10 | 3721 days | 30% |
| Kim Sawyers | 10/10 | 3721 days | 30% |
| Gwen Horne | 10/10 | 3722 days | 30% |
| Valentina Pasinetti | 10/10 | 3722 days | 30% |
| Mike Chomeakwich | 10/10 | 3722 days | 30% |
| Sergey Krupsky | 10/10 | 3752 days | 29% |
| Kristen Davies | 10/10 | 3752 days | 29% |
| Nicola Bloom | 10/10 | 3752 days | 29% |
| Iker Peeters | 10/10 | 3753 days | 17% |
| Tessa Wills | 10/10 | 3782 days | 27% |
| Jana Caines | 10/10 | 3782 days | 27% |
| Brenda - | 10/10 | 3782 days | 27% |
| Emily Michel | 9/10 | 3782 days | 27% |
| Lauren Doherty | 9/10 | 3782 days | 27% |
| josie dixon | 10/10 | 3782 days | 27% |
| peter elliman | 9/10 | 3783 days | 27% |
| Wade M | 9/10 | 3813 days | 25% |
| Georgia Henley | 10/10 | 3813 days | 26% |
| Nick Mclaren | 10/10 | 3814 days | 26% |
| Tom Jones | 10/10 | 3814 days | 26% |
| maureen | 8/10 | 3996 days | 17% |
| Wayne Hoyle | 10/10 | 4027 days | 16% |
| Joni Walters | 9/10 | 4027 days | 16% |
| Antonio Goncalves | 9/10 | 4027 days | 16% |
| A G. | 10/10 | 4055 days | 14% |
| Maaike & JW | 9/10 | 4055 days | 14% |
| Kristina M | 10/10 | 4055 days | 14% |
| Catherine Giles | 8/10 | 4055 days | 14% |
| Briony Hill | 9/10 | 4055 days | 14% |
| C Kidd | 10/10 | 4086 days | 13% |
| PimH | 9/10 | 4086 days | 13% |
| T. Marschall | 10/10 | 4086 days | 13% |
| chris inman | 10/10 | 4086 days | 13% |
| Kri Duffy | 10/10 | 4086 days | 13% |
| Lee Ruff | 10/10 | 4086 days | 13% |
| Kerry Nolte | 10/10 | 4086 days | 13% |
| Paul | 9/10 | 4086 days | 13% |
| Sophie Huybrechts | 10/10 | 4109 days | 7% |
| Sue Mitchell | 9/10 | 4117 days | 11% |
| Ruben van Vlierden | 8/10 | 4118 days | 11% |
| Derek Akerhielm | 9/10 | 4147 days | 10% |
| Alex Alex | 10/10 | 4178 days | 9% |
| Roosje Simon | 10/10 | 4178 days | 9% |
| Henry Kaldenbaugh | 10/10 | 4208 days | 7% |
| mark clixby | 10/10 | 4362 days | 0% |
| Graham Smith | 10/10 | 4362 days | 0% |
| jeanpierre | 10/10 | 4362 days | 0% |
| Claire Jenkins | 10/10 | 4362 days | 0% |
| Jackie Reily | 9/10 | 4393 days | 23% |
| Deb and Pat Radolla | 10/10 | 4421 days | 23% |
| Johan Hereora Hummerhielm | 2/10 | 4421 days | 10% |
| Remco & Annet | 8/10 | 4421 days | 23% |
| Susan Locl | 9/10 | 4421 days | 23% |
| ryan branciforte | 10/10 | 4452 days | 23% |
| Trousdale | 10/10 | 4452 days | 23% |
| linda kerr | 10/10 | 4452 days | 23% |
| Bill Singer | 10/10 | 4452 days | 23% |
| Joan G | 9/10 | 4452 days | 23% |
| Kyle Hansen | 10/10 | 4452 days | 23% |
| M Mackenzie | 9/10 | 4452 days | 23% |
| Duff Schmidt | 10/10 | 4483 days | 23% |
| sid Gupta | 10/10 | 4483 days | 23% |
| Tom Sarginson | 10/10 | 4483 days | 23% |
| Jeremy | 9/10 | 4483 days | 23% |
| Eleanor Doak | 10/10 | 4483 days | 23% |
| Andrew Hagerty | 10/10 | 4513 days | 23% |
| Neelima Nair | 10/10 | 4513 days | 23% |
| Steven W | 10/10 | 4513 days | 23% |
| GJ Curzon | 10/10 | 4513 days | 23% |
| Jane Tarrach | 10/10 | 4513 days | 23% |
| julius munda | 10/10 | 4544 days | 23% |
| Nigel Berjak | 10/10 | 4544 days | 23% |
| Kyle Bauer | 10/10 | 4544 days | 23% |
| Michelle Hamilton | 10/10 | 4544 days | 23% |
| travelgood | 10/10 | 4758 days | 23% |
| Dwharks | 10/10 | 4758 days | 23% |
| Max Bezabor | 10/10 | 4758 days | 23% |
| Karin | 10/10 | 4758 days | 23% |
| Catherine Hall | 10/10 | 4758 days | 23% |
| Laure Berné | 10/10 | 4758 days | 23% |
| Elvin Teo | 10/10 | 4786 days | 23% |
| Clay Rush | 10/10 | 4786 days | 23% |
| Svend Kristensen | 10/10 | 4786 days | 23% |
| Jos de Rooij | 10/10 | 4786 days | 23% |
| Nicole Huxley | 10/10 | 4786 days | 23% |
| Cliff Renfrew | 10/10 | 4786 days | 23% |
| soph | 10/10 | 4817 days | 23% |
| Kali | 10/10 | 4817 days | 23% |
| David | 10/10 | 4817 days | 23% |
| Jonathan | 10/10 | 4817 days | 23% |
| harry12 | 10/10 | 4817 days | 23% |
| Larry K | 10/10 | 4817 days | 23% |
| Martin Thomas | 8/10 | 4840 days | 13% |
| rnicks | 10/10 | 4848 days | 23% |
| Georg Mueller | 9/10 | 4848 days | 23% |
| Annette Nold | 9/10 | 4848 days | 23% |
| Marco Spinelli | 10/10 | 4848 days | 23% |
| PolarBear | 10/10 | 4878 days | 23% |
| Allen Pocock | 10/10 | 4878 days | 23% |
| cfarrpapi | 10/10 | 4878 days | 23% |
| Thomas Hadinger | 10/10 | 4878 days | 23% |
| Jean Cote | 10/10 | 4878 days | 23% |
| Sarah Taylor | 9/10 | 4908 days | 23% |
| TIMSUE | 10/10 | 4939 days | 23% |
| alisonwilliams63 | 10/10 | 5092 days | 23% |
| hobbesz134 | 9/10 | 5092 days | 23% |
| Shain Herbert | 8/10 | 5118 days | 13% |
| GaryandShelley | 9/10 | 5123 days | 23% |
| Carolee Webster | 9/10 | 5132 days | 13% |
| Inge & Erik | 9/10 | 5133 days | 13% |
| tribot | 10/10 | 5152 days | 23% |
| Doudoufrench | 10/10 | 5152 days | 23% |
| replant | 10/10 | 5152 days | 23% |
| arnonshany | 10/10 | 5152 days | 23% |
| sujen | 10/10 | 5183 days | 23% |
| hotspuhtots | 10/10 | 5183 days | 23% |
| phebejim | 9/10 | 5183 days | 23% |
| jstroth | 10/10 | 5183 days | 23% |
| mervyn | 10/10 | 5214 days | 23% |
| MacPerthWA | 10/10 | 5214 days | 23% |
| coachp | 10/10 | 5214 days | 23% |
| LJNicol | 9/10 | 5214 days | 23% |
| Pinkangie1963 | 10/10 | 5214 days | 23% |
| eva_julia | 10/10 | 5214 days | 23% |
| Bidster | 10/10 | 5244 days | 23% |
| Liem | 10/10 | 5244 days | 23% |
| BARRYCOULTON | 10/10 | 5244 days | 23% |
| clearycar | 10/10 | 5244 days | 23% |
| Declan | 10/10 | 5275 days | 23% |
| visser01 | 7/10 | 5275 days | 21% |
| cotus78 | 10/10 | 5275 days | 23% |
| williamb | 10/10 | 5305 days | 23% |
| NigelE | 10/10 | 5336 days | 23% |
| koverton | 10/10 | 5458 days | 23% |
| ttighe | 10/10 | 5458 days | 23% |
| Eddie | 10/10 | 5458 days | 23% |
| Van Vliet | 10/10 | 5476 days | 14% |
| K & J Overton | 9/10 | 5483 days | 13% |
| olivierandceline | 10/10 | 5489 days | 23% |
| Inge | 10/10 | 5489 days | 23% |
| Mark Roelofs | 8/10 | 5508 days | 13% |
| tomsarge | 10/10 | 5548 days | 23% |
| peter_raewyn | 10/10 | 5548 days | 23% |
| tembo_too | 10/10 | 5548 days | 23% |
| Ed Day | 10/10 | 5548 days | 23% |
| doswell | 10/10 | 5548 days | 23% |
| Joanna_Griffiths | 10/10 | 5609 days | 23% |
| david_nash | 10/10 | 5609 days | 23% |
| margrietaad46 | 9/10 | 5609 days | 23% |
| michelleman2011 | 10/10 | 5609 days | 23% |
| minimutley | 10/10 | 5640 days | 23% |
| tigin | 9/10 | 5640 days | 23% |
| Kate Ｐａｉｇｅ ＢＡＩＬＥＹ | 10/10 | 5823 days | 23% |
| bdgenge | 10/10 | 5854 days | 23% |
| Vincente Garrido | 9/10 | 5877 days | 13% |
| Steffi | 10/10 | 5882 days | 23% |
| Papa Rick & Gilly Reilly-Davidson | 10/10 | 5882 days | 23% |
| Magdalena | 9/10 | 5913 days | 23% |
| Fred Findlay | 10/10 | 5974 days | 23% |
| trekkerbabs | 9/10 | 5974 days | 23% |
| hugh peters | 9/10 | 6005 days | 23% |
| Arjan Boomert | 10/10 | 6005 days | 23% |
| erikholland | 10/10 | 6189 days | 23% |
| Thijs | 8/10 | 6204 days | 13% |
| JudithNetherlands | 8/10 | 6204 days | 13% |
| AndynColette Russell | 10/10 | 6216 days | 23% |
| jo_dame | 10/10 | 6223 days | 23% |
| MoakterW | 8/10 | 6232 days | 13% |
| Camilla E | 10/10 | 6243 days | 23% |
| Gaz | 10/10 | 6291 days | 23% |
| Sjaak | 9/10 | 6343 days | 23% |
| Sanmandy | 10/10 | 6353 days | 23% |
| QueenstownRasta | 1/10 | 6403 days | 9% |
| Tom Ben | 10/10 | 6559 days | 14% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.03% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.01% |
| 200 | -4.03% |
| 201 | -4.05% |
| 202 | -4.07% |
| 203 | -4.09% |
| … | … |
Balancing Adjustment
1.34% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.