Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cruzy Campers
Valid Reviews
260 Valid Reviews
The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 171 |
|
66% |
| 9/10 | 64 |
|
25% |
| 8/10 | 16 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 1 |
|
0% |
94.50% Average
The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
23% |
| 9/10 | 6 |
|
27% |
| 8/10 | 7 |
|
32% |
| 7/10 | 1 |
|
5% |
| 6/10 | 1 |
|
5% |
| 5/10 | 2 |
|
9% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.18% Average
The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.37%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kim McArdle | 9/10 | 881 days | 100% |
| Jed Barnett | 10/10 | 882 days | 99% |
| John Rhodes | 9/10 | 882 days | 99% |
| Marta Madrigal | 10/10 | 882 days | 99% |
| Alan Garlick | 9/10 | 912 days | 84% |
| John Graham | 10/10 | 912 days | 84% |
| Regina85 | 9/10 | 974 days | 59% |
| Jean Gallagher | 10/10 | 1005 days | 51% |
| FABRIGLI Patrick | 10/10 | 1246 days | 38% |
| Tiago & Jessica | 10/10 | 1247 days | 38% |
| Baptiste | 9/10 | 1277 days | 37% |
| Lambertus Faber | 9/10 | 1277 days | 37% |
| Barbara James | 9/10 | 1277 days | 37% |
| sandy bufton | 5/10 | 1308 days | 30% |
| David v | 9/10 | 1308 days | 37% |
| Adrian Harris | 9/10 | 1308 days | 37% |
| Viv | 5/10 | 1309 days | 30% |
| Steve Roome | 10/10 | 1309 days | 37% |
| ryan winter | 10/10 | 1309 days | 37% |
| Zoe Hollingsworth | 10/10 | 1309 days | 37% |
| Heidi Harting | 10/10 | 1339 days | 36% |
| Jan van den Berge | 8/10 | 1583 days | 31% |
| Julia Scholten | 10/10 | 1583 days | 32% |
| Francis Adams | 9/10 | 1583 days | 32% |
| André Grondin | 9/10 | 1583 days | 32% |
| vicki sherouse | 10/10 | 1584 days | 32% |
| Franzi and Marcel | 10/10 | 1584 days | 32% |
| Chris Clemens | 10/10 | 1612 days | 32% |
| Claudia Wehrli | 9/10 | 1642 days | 31% |
| Tony McQuail | 9/10 | 1642 days | 31% |
| Sebastiaan Vincent Drost | 10/10 | 1642 days | 31% |
| Marc | 10/10 | 1642 days | 31% |
| Sara & Philipp | 10/10 | 1643 days | 31% |
| Peter Hjort | 10/10 | 1673 days | 31% |
| Penelope Stewart | 9/10 | 1673 days | 31% |
| Christoffer Nilsson | 10/10 | 1673 days | 31% |
| Tim R | 9/10 | 1673 days | 31% |
| Bradley | 10/10 | 1704 days | 30% |
| Francis | 10/10 | 1704 days | 30% |
| Cristina | 10/10 | 1704 days | 30% |
| Dipesh Patel | 9/10 | 1917 days | 27% |
| Dennis van Wissen | 6/10 | 1936 days | 11% |
| Edwin van Maanen | 10/10 | 1948 days | 26% |
| Graham Pentelow | 9/10 | 1948 days | 26% |
| Annelies Holvoet | 9/10 | 1948 days | 26% |
| Lianne Blonk | 10/10 | 1948 days | 26% |
| Fran and Ben | 9/10 | 1964 days | 15% |
| r stiekema | 9/10 | 1976 days | 26% |
| Michelle Tabone | 10/10 | 1976 days | 26% |
| Richard Nevels | 9/10 | 1976 days | 26% |
| Ada Foks | 10/10 | 1976 days | 26% |
| Kati Behrendt | 8/10 | 1977 days | 25% |
| Alex Victor | 10/10 | 1980 days | 15% |
| Gert Koning | 9/10 | 2007 days | 26% |
| Joyce Nolan | 10/10 | 2007 days | 26% |
| T Geelen | 8/10 | 2028 days | 13% |
| Jolanda van Houwelingen | 8/10 | 2031 days | 24% |
| Bree Shaw | 7/10 | 2035 days | 12% |
| angela dagler | 10/10 | 2068 days | 25% |
| Susan H | 10/10 | 2068 days | 25% |
| Stella Liew | 9/10 | 2068 days | 25% |
| Scott Cullen | 10/10 | 2068 days | 25% |
| Taylor Gunstone | 10/10 | 2068 days | 25% |
| rankersmoo | 10/10 | 2099 days | 24% |
| Fleur Schubert | 8/10 | 2099 days | 23% |
| Adam | 10/10 | 2282 days | 21% |
| Tobi | 5/10 | 2283 days | 8% |
| Rebecca Grant | 9/10 | 2296 days | 12% |
| Brad Dobsky | 5/10 | 2308 days | 8% |
| Sarah Grant | 9/10 | 2313 days | 21% |
| Alex Hamlin | 10/10 | 2313 days | 21% |
| hunter cooper | 10/10 | 2313 days | 21% |
| Kim Cole | 10/10 | 2313 days | 21% |
| mathilde colombie | 10/10 | 2342 days | 20% |
| John Haugen | 9/10 | 2342 days | 20% |
| Jos Engelen | 9/10 | 2342 days | 20% |
| Vanessa Jordan | 10/10 | 2342 days | 20% |
| Lorraine Chapman | 9/10 | 2342 days | 20% |
| Phillip Astein | 10/10 | 2342 days | 20% |
| Ines Manteigas | 10/10 | 2373 days | 20% |
| kevin buckley | 10/10 | 2373 days | 20% |
| Lachlan Russell | 10/10 | 2373 days | 20% |
| Camilla Van de Wiel | 8/10 | 2373 days | 19% |
| Mike Vale | 10/10 | 2373 days | 20% |
| Kevin Bryant | 10/10 | 2373 days | 20% |
| Judith B | 9/10 | 2373 days | 20% |
| Stuart Holloway | 9/10 | 2373 days | 20% |
| Kim Sawyers | 10/10 | 2373 days | 20% |
| Gwen Horne | 10/10 | 2374 days | 20% |
| Valentina Pasinetti | 10/10 | 2374 days | 20% |
| Mike Chomeakwich | 10/10 | 2374 days | 20% |
| Sergey Krupsky | 10/10 | 2404 days | 19% |
| Kristen Davies | 10/10 | 2404 days | 19% |
| Nicola Bloom | 10/10 | 2404 days | 19% |
| Iker Peeters | 10/10 | 2405 days | 11% |
| Tessa Wills | 10/10 | 2434 days | 19% |
| Jana Caines | 10/10 | 2434 days | 19% |
| Brenda - | 10/10 | 2434 days | 19% |
| Emily Michel | 9/10 | 2434 days | 19% |
| Lauren Doherty | 9/10 | 2434 days | 19% |
| josie dixon | 10/10 | 2434 days | 19% |
| peter elliman | 9/10 | 2435 days | 19% |
| Wade M | 9/10 | 2465 days | 18% |
| Georgia Henley | 10/10 | 2465 days | 18% |
| Nick Mclaren | 10/10 | 2466 days | 18% |
| Tom Jones | 10/10 | 2466 days | 18% |
| maureen | 8/10 | 2648 days | 14% |
| Wayne Hoyle | 10/10 | 2679 days | 15% |
| Joni Walters | 9/10 | 2679 days | 15% |
| Antonio Goncalves | 9/10 | 2679 days | 15% |
| A G. | 10/10 | 2707 days | 14% |
| Maaike & JW | 9/10 | 2707 days | 14% |
| Kristina M | 10/10 | 2707 days | 14% |
| Catherine Giles | 8/10 | 2707 days | 13% |
| Briony Hill | 9/10 | 2707 days | 14% |
| C Kidd | 10/10 | 2738 days | 14% |
| PimH | 9/10 | 2738 days | 14% |
| T. Marschall | 10/10 | 2738 days | 14% |
| chris inman | 10/10 | 2738 days | 14% |
| Kri Duffy | 10/10 | 2738 days | 14% |
| Lee Ruff | 10/10 | 2738 days | 14% |
| Kerry Nolte | 10/10 | 2738 days | 14% |
| Paul | 9/10 | 2738 days | 14% |
| Sophie Huybrechts | 10/10 | 2761 days | 8% |
| Sue Mitchell | 9/10 | 2769 days | 13% |
| Ruben van Vlierden | 8/10 | 2770 days | 13% |
| Derek Akerhielm | 9/10 | 2799 days | 13% |
| Alex Alex | 10/10 | 2830 days | 12% |
| Roosje Simon | 10/10 | 2830 days | 12% |
| Henry Kaldenbaugh | 10/10 | 2860 days | 12% |
| mark clixby | 10/10 | 3014 days | 9% |
| Graham Smith | 10/10 | 3014 days | 9% |
| jeanpierre | 10/10 | 3014 days | 9% |
| Claire Jenkins | 10/10 | 3014 days | 9% |
| Jackie Reily | 9/10 | 3045 days | 9% |
| Deb and Pat Radolla | 10/10 | 3073 days | 8% |
| Johan Hereora Hummerhielm | 2/10 | 3073 days | 6% |
| Remco & Annet | 8/10 | 3073 days | 8% |
| Susan Locl | 9/10 | 3073 days | 8% |
| ryan branciforte | 10/10 | 3104 days | 8% |
| Trousdale | 10/10 | 3104 days | 8% |
| linda kerr | 10/10 | 3104 days | 8% |
| Bill Singer | 10/10 | 3104 days | 8% |
| Joan G | 9/10 | 3104 days | 8% |
| Kyle Hansen | 10/10 | 3104 days | 8% |
| M Mackenzie | 9/10 | 3104 days | 8% |
| Duff Schmidt | 10/10 | 3135 days | 7% |
| sid Gupta | 10/10 | 3135 days | 7% |
| Tom Sarginson | 10/10 | 3135 days | 7% |
| Jeremy | 9/10 | 3135 days | 7% |
| Eleanor Doak | 10/10 | 3135 days | 7% |
| Andrew Hagerty | 10/10 | 3165 days | 7% |
| Neelima Nair | 10/10 | 3165 days | 7% |
| Steven W | 10/10 | 3165 days | 7% |
| GJ Curzon | 10/10 | 3165 days | 7% |
| Jane Tarrach | 10/10 | 3165 days | 7% |
| julius munda | 10/10 | 3196 days | 6% |
| Nigel Berjak | 10/10 | 3196 days | 6% |
| Kyle Bauer | 10/10 | 3196 days | 6% |
| Michelle Hamilton | 10/10 | 3196 days | 6% |
| travelgood | 10/10 | 3410 days | 3% |
| Dwharks | 10/10 | 3410 days | 3% |
| Max Bezabor | 10/10 | 3410 days | 3% |
| Karin | 10/10 | 3410 days | 3% |
| Catherine Hall | 10/10 | 3410 days | 3% |
| Laure Berné | 10/10 | 3410 days | 3% |
| Elvin Teo | 10/10 | 3438 days | 2% |
| Clay Rush | 10/10 | 3438 days | 2% |
| Svend Kristensen | 10/10 | 3438 days | 2% |
| Jos de Rooij | 10/10 | 3438 days | 2% |
| Nicole Huxley | 10/10 | 3438 days | 2% |
| Cliff Renfrew | 10/10 | 3438 days | 2% |
| soph | 10/10 | 3469 days | 2% |
| Kali | 10/10 | 3469 days | 2% |
| David | 10/10 | 3469 days | 2% |
| Jonathan | 10/10 | 3469 days | 2% |
| harry12 | 10/10 | 3469 days | 2% |
| Larry K | 10/10 | 3469 days | 2% |
| Martin Thomas | 8/10 | 3492 days | 0% |
| rnicks | 10/10 | 3500 days | 1% |
| Georg Mueller | 9/10 | 3500 days | 1% |
| Annette Nold | 9/10 | 3500 days | 1% |
| Marco Spinelli | 10/10 | 3500 days | 1% |
| PolarBear | 10/10 | 3530 days | 1% |
| Allen Pocock | 10/10 | 3530 days | 1% |
| cfarrpapi | 10/10 | 3530 days | 1% |
| Thomas Hadinger | 10/10 | 3530 days | 1% |
| Jean Cote | 10/10 | 3530 days | 1% |
| Sarah Taylor | 9/10 | 3560 days | 0% |
| TIMSUE | 10/10 | 3591 days | 0% |
| alisonwilliams63 | 10/10 | 3744 days | 7% |
| hobbesz134 | 9/10 | 3744 days | 7% |
| Shain Herbert | 8/10 | 3770 days | 4% |
| GaryandShelley | 9/10 | 3775 days | 7% |
| Carolee Webster | 9/10 | 3784 days | 4% |
| Inge & Erik | 9/10 | 3785 days | 4% |
| tribot | 10/10 | 3804 days | 7% |
| Doudoufrench | 10/10 | 3804 days | 7% |
| replant | 10/10 | 3804 days | 7% |
| arnonshany | 10/10 | 3804 days | 7% |
| sujen | 10/10 | 3835 days | 7% |
| hotspuhtots | 10/10 | 3835 days | 7% |
| phebejim | 9/10 | 3835 days | 7% |
| jstroth | 10/10 | 3835 days | 7% |
| mervyn | 10/10 | 3866 days | 7% |
| MacPerthWA | 10/10 | 3866 days | 7% |
| coachp | 10/10 | 3866 days | 7% |
| LJNicol | 9/10 | 3866 days | 7% |
| Pinkangie1963 | 10/10 | 3866 days | 7% |
| eva_julia | 10/10 | 3866 days | 7% |
| Bidster | 10/10 | 3896 days | 7% |
| Liem | 10/10 | 3896 days | 7% |
| BARRYCOULTON | 10/10 | 3896 days | 7% |
| clearycar | 10/10 | 3896 days | 7% |
| Declan | 10/10 | 3927 days | 7% |
| visser01 | 7/10 | 3927 days | 7% |
| cotus78 | 10/10 | 3927 days | 7% |
| williamb | 10/10 | 3957 days | 7% |
| NigelE | 10/10 | 3988 days | 7% |
| koverton | 10/10 | 4110 days | 7% |
| ttighe | 10/10 | 4110 days | 7% |
| Eddie | 10/10 | 4110 days | 7% |
| Van Vliet | 10/10 | 4128 days | 4% |
| K & J Overton | 9/10 | 4135 days | 4% |
| olivierandceline | 10/10 | 4141 days | 7% |
| Inge | 10/10 | 4141 days | 7% |
| Mark Roelofs | 8/10 | 4160 days | 4% |
| tomsarge | 10/10 | 4200 days | 7% |
| peter_raewyn | 10/10 | 4200 days | 7% |
| tembo_too | 10/10 | 4200 days | 7% |
| Ed Day | 10/10 | 4200 days | 7% |
| doswell | 10/10 | 4200 days | 7% |
| Joanna_Griffiths | 10/10 | 4261 days | 7% |
| david_nash | 10/10 | 4261 days | 7% |
| margrietaad46 | 9/10 | 4261 days | 7% |
| michelleman2011 | 10/10 | 4261 days | 7% |
| minimutley | 10/10 | 4292 days | 7% |
| tigin | 9/10 | 4292 days | 7% |
| Kate Ｐａｉｇｅ ＢＡＩＬＥＹ | 10/10 | 4475 days | 7% |
| bdgenge | 10/10 | 4506 days | 7% |
| Vincente Garrido | 9/10 | 4529 days | 4% |
| Steffi | 10/10 | 4534 days | 7% |
| Papa Rick & Gilly Reilly-Davidson | 10/10 | 4534 days | 7% |
| Magdalena | 9/10 | 4565 days | 7% |
| Fred Findlay | 10/10 | 4626 days | 7% |
| trekkerbabs | 9/10 | 4626 days | 7% |
| hugh peters | 9/10 | 4657 days | 7% |
| Arjan Boomert | 10/10 | 4657 days | 7% |
| erikholland | 10/10 | 4841 days | 7% |
| Thijs | 8/10 | 4856 days | 4% |
| JudithNetherlands | 8/10 | 4856 days | 4% |
| AndynColette Russell | 10/10 | 4869 days | 7% |
| jo_dame | 10/10 | 4876 days | 7% |
| MoakterW | 8/10 | 4884 days | 4% |
| Camilla E | 10/10 | 4896 days | 7% |
| Gaz | 10/10 | 4943 days | 7% |
| Sjaak | 9/10 | 4995 days | 7% |
| Sanmandy | 10/10 | 5005 days | 7% |
| QueenstownRasta | 1/10 | 5055 days | 5% |
| Tom Ben | 10/10 | 5211 days | 4% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.04% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 123 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.83% |
| 2 | -2.33% |
| 3 | -1.50% |
| 4 | -0.67% |
| 5 | -0.17% |
| 6 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.01% |
| 198 | -2.02% |
| 199 | -2.03% |
| 200 | -2.04% |
| 201 | -2.05% |
| 202 | -2.06% |
| 203 | -2.07% |
| … | … |
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.