Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cruzy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cruzy Campers
Valid Reviews
260 Valid Reviews
The Cruzy Campers experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 171 |
|
66% |
| 9/10 | 64 |
|
25% |
| 8/10 | 16 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 1 |
|
0% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 1 |
|
0% |
94.50% Average
The raw data average (mean) for all the Cruzy Campers valid reviews is 94.50% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
23% |
| 9/10 | 6 |
|
27% |
| 8/10 | 7 |
|
32% |
| 7/10 | 1 |
|
5% |
| 6/10 | 1 |
|
5% |
| 5/10 | 2 |
|
9% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.18% Average
The raw data average (mean) for all the Cruzy Campers face-to-face reviews is 83.18% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.83%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kim McArdle | 9/10 | 2270 days | 99% |
| Jed Barnett | 10/10 | 2270 days | 100% |
| John Rhodes | 9/10 | 2270 days | 99% |
| Marta Madrigal | 10/10 | 2270 days | 100% |
| Alan Garlick | 9/10 | 2301 days | 97% |
| John Graham | 10/10 | 2301 days | 98% |
| Regina85 | 9/10 | 2362 days | 94% |
| Jean Gallagher | 10/10 | 2393 days | 94% |
| FABRIGLI Patrick | 10/10 | 2635 days | 82% |
| Tiago & Jessica | 10/10 | 2635 days | 82% |
| Baptiste | 9/10 | 2666 days | 79% |
| Lambertus Faber | 9/10 | 2666 days | 79% |
| Barbara James | 9/10 | 2666 days | 79% |
| sandy bufton | 5/10 | 2697 days | 58% |
| David v | 9/10 | 2697 days | 78% |
| Adrian Harris | 9/10 | 2697 days | 78% |
| Viv | 5/10 | 2697 days | 58% |
| Steve Roome | 10/10 | 2697 days | 78% |
| ryan winter | 10/10 | 2697 days | 78% |
| Zoe Hollingsworth | 10/10 | 2697 days | 78% |
| Heidi Harting | 10/10 | 2727 days | 77% |
| Jan van den Berge | 8/10 | 2972 days | 63% |
| Julia Scholten | 10/10 | 2972 days | 65% |
| Francis Adams | 9/10 | 2972 days | 64% |
| André Grondin | 9/10 | 2972 days | 64% |
| vicki sherouse | 10/10 | 2972 days | 65% |
| Franzi and Marcel | 10/10 | 2972 days | 65% |
| Chris Clemens | 10/10 | 3000 days | 63% |
| Claudia Wehrli | 9/10 | 3031 days | 61% |
| Tony McQuail | 9/10 | 3031 days | 61% |
| Sebastiaan Vincent Drost | 10/10 | 3031 days | 62% |
| Marc | 10/10 | 3031 days | 62% |
| Sara & Philipp | 10/10 | 3031 days | 62% |
| Peter Hjort | 10/10 | 3062 days | 60% |
| Penelope Stewart | 9/10 | 3062 days | 59% |
| Christoffer Nilsson | 10/10 | 3062 days | 60% |
| Tim R | 9/10 | 3062 days | 59% |
| Bradley | 10/10 | 3092 days | 58% |
| Francis | 10/10 | 3092 days | 58% |
| Cristina | 10/10 | 3092 days | 58% |
| Dipesh Patel | 9/10 | 3306 days | 47% |
| Dennis van Wissen | 6/10 | 3324 days | 18% |
| Edwin van Maanen | 10/10 | 3337 days | 46% |
| Graham Pentelow | 9/10 | 3337 days | 46% |
| Annelies Holvoet | 9/10 | 3337 days | 46% |
| Lianne Blonk | 10/10 | 3337 days | 46% |
| Fran and Ben | 9/10 | 3352 days | 24% |
| r stiekema | 9/10 | 3365 days | 44% |
| Michelle Tabone | 10/10 | 3365 days | 45% |
| Richard Nevels | 9/10 | 3365 days | 44% |
| Ada Foks | 10/10 | 3365 days | 45% |
| Kati Behrendt | 8/10 | 3365 days | 44% |
| Alex Victor | 10/10 | 3368 days | 24% |
| Gert Koning | 9/10 | 3396 days | 43% |
| Joyce Nolan | 10/10 | 3396 days | 43% |
| T Geelen | 8/10 | 3416 days | 22% |
| Jolanda van Houwelingen | 8/10 | 3419 days | 41% |
| Bree Shaw | 7/10 | 3423 days | 19% |
| angela dagler | 10/10 | 3457 days | 40% |
| Susan H | 10/10 | 3457 days | 40% |
| Stella Liew | 9/10 | 3457 days | 40% |
| Scott Cullen | 10/10 | 3457 days | 40% |
| Taylor Gunstone | 10/10 | 3457 days | 40% |
| rankersmoo | 10/10 | 3488 days | 38% |
| Fleur Schubert | 8/10 | 3488 days | 38% |
| Adam | 10/10 | 3671 days | 29% |
| Tobi | 5/10 | 3671 days | 7% |
| Rebecca Grant | 9/10 | 3684 days | 14% |
| Brad Dobsky | 5/10 | 3696 days | 6% |
| Sarah Grant | 9/10 | 3702 days | 27% |
| Alex Hamlin | 10/10 | 3702 days | 28% |
| hunter cooper | 10/10 | 3702 days | 28% |
| Kim Cole | 10/10 | 3702 days | 28% |
| mathilde colombie | 10/10 | 3731 days | 26% |
| John Haugen | 9/10 | 3731 days | 26% |
| Jos Engelen | 9/10 | 3731 days | 26% |
| Vanessa Jordan | 10/10 | 3731 days | 26% |
| Lorraine Chapman | 9/10 | 3731 days | 26% |
| Phillip Astein | 10/10 | 3731 days | 26% |
| Ines Manteigas | 10/10 | 3762 days | 25% |
| kevin buckley | 10/10 | 3762 days | 25% |
| Lachlan Russell | 10/10 | 3762 days | 25% |
| Camilla Van de Wiel | 8/10 | 3762 days | 24% |
| Mike Vale | 10/10 | 3762 days | 25% |
| Kevin Bryant | 10/10 | 3762 days | 25% |
| Judith B | 9/10 | 3762 days | 24% |
| Stuart Holloway | 9/10 | 3762 days | 24% |
| Kim Sawyers | 10/10 | 3762 days | 25% |
| Gwen Horne | 10/10 | 3762 days | 25% |
| Valentina Pasinetti | 10/10 | 3762 days | 25% |
| Mike Chomeakwich | 10/10 | 3762 days | 25% |
| Sergey Krupsky | 10/10 | 3793 days | 23% |
| Kristen Davies | 10/10 | 3793 days | 23% |
| Nicola Bloom | 10/10 | 3793 days | 23% |
| Iker Peeters | 10/10 | 3793 days | 11% |
| Tessa Wills | 10/10 | 3823 days | 22% |
| Jana Caines | 10/10 | 3823 days | 22% |
| Brenda - | 10/10 | 3823 days | 22% |
| Emily Michel | 9/10 | 3823 days | 21% |
| Lauren Doherty | 9/10 | 3823 days | 21% |
| josie dixon | 10/10 | 3823 days | 22% |
| peter elliman | 9/10 | 3823 days | 21% |
| Wade M | 9/10 | 3854 days | 20% |
| Georgia Henley | 10/10 | 3854 days | 20% |
| Nick Mclaren | 10/10 | 3854 days | 20% |
| Tom Jones | 10/10 | 3854 days | 20% |
| maureen | 8/10 | 4037 days | 10% |
| Wayne Hoyle | 10/10 | 4068 days | 9% |
| Joni Walters | 9/10 | 4068 days | 9% |
| Antonio Goncalves | 9/10 | 4068 days | 9% |
| A G. | 10/10 | 4096 days | 8% |
| Maaike & JW | 9/10 | 4096 days | 8% |
| Kristina M | 10/10 | 4096 days | 8% |
| Catherine Giles | 8/10 | 4096 days | 7% |
| Briony Hill | 9/10 | 4096 days | 8% |
| C Kidd | 10/10 | 4127 days | 6% |
| PimH | 9/10 | 4127 days | 6% |
| T. Marschall | 10/10 | 4127 days | 6% |
| chris inman | 10/10 | 4127 days | 6% |
| Kri Duffy | 10/10 | 4127 days | 6% |
| Lee Ruff | 10/10 | 4127 days | 6% |
| Kerry Nolte | 10/10 | 4127 days | 6% |
| Paul | 9/10 | 4127 days | 6% |
| Sophie Huybrechts | 10/10 | 4149 days | 0% |
| Sue Mitchell | 9/10 | 4158 days | 4% |
| Ruben van Vlierden | 8/10 | 4158 days | 4% |
| Derek Akerhielm | 9/10 | 4188 days | 3% |
| Alex Alex | 10/10 | 4219 days | 2% |
| Roosje Simon | 10/10 | 4219 days | 2% |
| Henry Kaldenbaugh | 10/10 | 4249 days | 0% |
| mark clixby | 10/10 | 4402 days | 19% |
| Graham Smith | 10/10 | 4402 days | 19% |
| jeanpierre | 10/10 | 4402 days | 19% |
| Claire Jenkins | 10/10 | 4402 days | 19% |
| Jackie Reily | 9/10 | 4433 days | 19% |
| Deb and Pat Radolla | 10/10 | 4461 days | 19% |
| Johan Hereora Hummerhielm | 2/10 | 4461 days | 5% |
| Remco & Annet | 8/10 | 4461 days | 19% |
| Susan Locl | 9/10 | 4461 days | 19% |
| ryan branciforte | 10/10 | 4492 days | 19% |
| Trousdale | 10/10 | 4492 days | 19% |
| linda kerr | 10/10 | 4492 days | 19% |
| Bill Singer | 10/10 | 4492 days | 19% |
| Joan G | 9/10 | 4492 days | 19% |
| Kyle Hansen | 10/10 | 4492 days | 19% |
| M Mackenzie | 9/10 | 4492 days | 19% |
| Duff Schmidt | 10/10 | 4523 days | 19% |
| sid Gupta | 10/10 | 4523 days | 19% |
| Tom Sarginson | 10/10 | 4523 days | 19% |
| Jeremy | 9/10 | 4523 days | 19% |
| Eleanor Doak | 10/10 | 4523 days | 19% |
| Andrew Hagerty | 10/10 | 4553 days | 19% |
| Neelima Nair | 10/10 | 4553 days | 19% |
| Steven W | 10/10 | 4553 days | 19% |
| GJ Curzon | 10/10 | 4553 days | 19% |
| Jane Tarrach | 10/10 | 4553 days | 19% |
| julius munda | 10/10 | 4584 days | 19% |
| Nigel Berjak | 10/10 | 4584 days | 19% |
| Kyle Bauer | 10/10 | 4584 days | 19% |
| Michelle Hamilton | 10/10 | 4584 days | 19% |
| travelgood | 10/10 | 4798 days | 19% |
| Dwharks | 10/10 | 4798 days | 19% |
| Max Bezabor | 10/10 | 4798 days | 19% |
| Karin | 10/10 | 4798 days | 19% |
| Catherine Hall | 10/10 | 4798 days | 19% |
| Laure Berné | 10/10 | 4798 days | 19% |
| Elvin Teo | 10/10 | 4826 days | 19% |
| Clay Rush | 10/10 | 4826 days | 19% |
| Svend Kristensen | 10/10 | 4826 days | 19% |
| Jos de Rooij | 10/10 | 4826 days | 19% |
| Nicole Huxley | 10/10 | 4826 days | 19% |
| Cliff Renfrew | 10/10 | 4826 days | 19% |
| soph | 10/10 | 4857 days | 19% |
| Kali | 10/10 | 4857 days | 19% |
| David | 10/10 | 4857 days | 19% |
| Jonathan | 10/10 | 4857 days | 19% |
| harry12 | 10/10 | 4857 days | 19% |
| Larry K | 10/10 | 4857 days | 19% |
| Martin Thomas | 8/10 | 4880 days | 8% |
| rnicks | 10/10 | 4888 days | 19% |
| Georg Mueller | 9/10 | 4888 days | 19% |
| Annette Nold | 9/10 | 4888 days | 19% |
| Marco Spinelli | 10/10 | 4888 days | 19% |
| PolarBear | 10/10 | 4918 days | 19% |
| Allen Pocock | 10/10 | 4918 days | 19% |
| cfarrpapi | 10/10 | 4918 days | 19% |
| Thomas Hadinger | 10/10 | 4918 days | 19% |
| Jean Cote | 10/10 | 4918 days | 19% |
| Sarah Taylor | 9/10 | 4949 days | 19% |
| TIMSUE | 10/10 | 4979 days | 19% |
| alisonwilliams63 | 10/10 | 5132 days | 19% |
| hobbesz134 | 9/10 | 5132 days | 19% |
| Shain Herbert | 8/10 | 5158 days | 8% |
| GaryandShelley | 9/10 | 5163 days | 19% |
| Carolee Webster | 9/10 | 5172 days | 9% |
| Inge & Erik | 9/10 | 5173 days | 9% |
| tribot | 10/10 | 5192 days | 19% |
| Doudoufrench | 10/10 | 5192 days | 19% |
| replant | 10/10 | 5192 days | 19% |
| arnonshany | 10/10 | 5192 days | 19% |
| sujen | 10/10 | 5223 days | 19% |
| hotspuhtots | 10/10 | 5223 days | 19% |
| phebejim | 9/10 | 5223 days | 19% |
| jstroth | 10/10 | 5223 days | 19% |
| mervyn | 10/10 | 5254 days | 19% |
| MacPerthWA | 10/10 | 5254 days | 19% |
| coachp | 10/10 | 5254 days | 19% |
| LJNicol | 9/10 | 5254 days | 19% |
| Pinkangie1963 | 10/10 | 5254 days | 19% |
| eva_julia | 10/10 | 5254 days | 19% |
| Bidster | 10/10 | 5284 days | 19% |
| Liem | 10/10 | 5284 days | 19% |
| BARRYCOULTON | 10/10 | 5284 days | 19% |
| clearycar | 10/10 | 5284 days | 19% |
| Declan | 10/10 | 5315 days | 19% |
| visser01 | 7/10 | 5315 days | 17% |
| cotus78 | 10/10 | 5315 days | 19% |
| williamb | 10/10 | 5345 days | 19% |
| NigelE | 10/10 | 5376 days | 19% |
| koverton | 10/10 | 5498 days | 19% |
| ttighe | 10/10 | 5498 days | 19% |
| Eddie | 10/10 | 5498 days | 19% |
| Van Vliet | 10/10 | 5516 days | 9% |
| K & J Overton | 9/10 | 5523 days | 9% |
| olivierandceline | 10/10 | 5529 days | 19% |
| Inge | 10/10 | 5529 days | 19% |
| Mark Roelofs | 8/10 | 5548 days | 8% |
| tomsarge | 10/10 | 5588 days | 19% |
| peter_raewyn | 10/10 | 5588 days | 19% |
| tembo_too | 10/10 | 5588 days | 19% |
| Ed Day | 10/10 | 5588 days | 19% |
| doswell | 10/10 | 5588 days | 19% |
| Joanna_Griffiths | 10/10 | 5649 days | 19% |
| david_nash | 10/10 | 5649 days | 19% |
| margrietaad46 | 9/10 | 5649 days | 19% |
| michelleman2011 | 10/10 | 5649 days | 19% |
| minimutley | 10/10 | 5680 days | 19% |
| tigin | 9/10 | 5680 days | 19% |
| Kate Ｐａｉｇｅ ＢＡＩＬＥＹ | 10/10 | 5863 days | 19% |
| bdgenge | 10/10 | 5894 days | 19% |
| Vincente Garrido | 9/10 | 5917 days | 9% |
| Steffi | 10/10 | 5922 days | 19% |
| Papa Rick & Gilly Reilly-Davidson | 10/10 | 5922 days | 19% |
| Magdalena | 9/10 | 5953 days | 19% |
| Fred Findlay | 10/10 | 6014 days | 19% |
| trekkerbabs | 9/10 | 6014 days | 19% |
| hugh peters | 9/10 | 6045 days | 19% |
| Arjan Boomert | 10/10 | 6045 days | 19% |
| erikholland | 10/10 | 6229 days | 19% |
| Thijs | 8/10 | 6244 days | 8% |
| JudithNetherlands | 8/10 | 6244 days | 8% |
| AndynColette Russell | 10/10 | 6257 days | 19% |
| jo_dame | 10/10 | 6264 days | 19% |
| MoakterW | 8/10 | 6272 days | 8% |
| Camilla E | 10/10 | 6284 days | 19% |
| Gaz | 10/10 | 6331 days | 19% |
| Sjaak | 9/10 | 6383 days | 19% |
| Sanmandy | 10/10 | 6394 days | 19% |
| QueenstownRasta | 1/10 | 6443 days | 4% |
| Tom Ben | 10/10 | 6599 days | 9% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cruzy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.36% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 69 days. The Cruzy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cruzy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.31% |
| 198 | -3.32% |
| 199 | -3.34% |
| 200 | -3.36% |
| 201 | -3.37% |
| 202 | -3.39% |
| 203 | -3.41% |
| … | … |
Balancing Adjustment
1.22% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.