Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
63.23%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 922 days | 97% |
| Talia | 1/10 | 1228 days | 48% |
| Eilon | 10/10 | 1287 days | 100% |
| Hanno Benno | 5/10 | 1318 days | 70% |
| Ethan | 10/10 | 1531 days | 46% |
| Andries Caroto | 1/10 | 1593 days | 15% |
| DONT BOOK HERE | 1/10 | 1652 days | 13% |
| Peter | 1/10 | 2323 days | 7% |
| Simone | 1/10 | 2323 days | 7% |
| Jenny | 8/10 | 2354 days | 18% |
| Quentin Goutard | 2/10 | 2354 days | 8% |
| Michiel | 9/10 | 2383 days | 18% |
| Sheila Thorp | 5/10 | 2383 days | 14% |
| Thomas MULLER | 1/10 | 2383 days | 7% |
| Mika Feng | 1/10 | 2413 days | 7% |
| Matthias Heins | 1/10 | 2414 days | 7% |
| Jul Dy | 1/10 | 2414 days | 7% |
| Reng Kwan Lee | 8/10 | 2444 days | 17% |
| Bella | 7/10 | 2445 days | 16% |
| Jean | 2/10 | 2475 days | 8% |
| Helene Gosset | 8/10 | 2720 days | 15% |
| Kailyn Seitz | 8/10 | 2747 days | 14% |
| Jasper de Jong | 8/10 | 2748 days | 14% |
| Immanuel Tzipris | 1/10 | 2748 days | 6% |
| Gavin Kibble | 5/10 | 2779 days | 11% |
| Unhappy Camper | 1/10 | 2779 days | 6% |
| Benoît Dalard | 1/10 | 2779 days | 6% |
| Paola Rydman | 6/10 | 2809 days | 12% |
| Melissa Komen | 1/10 | 2809 days | 6% |
| Catherine Briggs | 5/10 | 2810 days | 11% |
| Ashley | 1/10 | 2810 days | 6% |
| Ben | 1/10 | 2810 days | 6% |
| QUI DEE LEE | 1/10 | 2810 days | 6% |
| Dustin Benton | 7/10 | 2839 days | 13% |
| Oliver Wadey | 10/10 | 2962 days | 13% |
| Fallon Golden | 6/10 | 3053 days | 10% |
| Andrew Padgett | 6/10 | 3053 days | 10% |
| Michael Stützle | 9/10 | 3053 days | 12% |
| Alex | 1/10 | 3054 days | 5% |
| Saleena Ham | 9/10 | 3054 days | 12% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 3085 days | 5% |
| Amy | 1/10 | 3085 days | 5% |
| Cloe Chenevier | 7/10 | 3112 days | 11% |
| Sam Y | 10/10 | 3143 days | 11% |
| Marcos Garcia | 8/10 | 3143 days | 11% |
| Silvester Reijnders | 8/10 | 3143 days | 11% |
| Catherine | 1/10 | 3144 days | 4% |
| Dotty | 1/10 | 3175 days | 4% |
| Julie Charpiot | 6/10 | 3204 days | 9% |
| ZAHEER AHMED | 4/10 | 3204 days | 7% |
| Kay & Murray Geddes | 1/10 | 3204 days | 4% |
| Sandro Mueller | 2/10 | 3204 days | 5% |
| Jonathan Lloyd | 5/10 | 3235 days | 8% |
| Nalendra Pradono | 3/10 | 3327 days | 5% |
| Lucas Holloway | 10/10 | 3418 days | 9% |
| Victor Chin | 8/10 | 3418 days | 8% |
| Leo Minns | 1/10 | 3418 days | 3% |
| Andrea Aschenbrenner | 1/10 | 3418 days | 3% |
| Ludovic Bonneau | 7/10 | 3425 days | 8% |
| Laura Kudo | 9/10 | 3427 days | 8% |
| Brigitte CREPLET | 1/10 | 3441 days | 3% |
| Laurent Bon | 8/10 | 3449 days | 8% |
| J H | 1/10 | 3449 days | 3% |
| Paulus Petersen | 1/10 | 3449 days | 3% |
| Nadine and Michael | 3/10 | 3457 days | 4% |
| Trudie Abrahams | 9/10 | 3460 days | 8% |
| Philip Harway | 1/10 | 3477 days | 3% |
| Francesca Scott | 9/10 | 3486 days | 8% |
| Isabel Zedelius | 6/10 | 3489 days | 7% |
| Benedikt Lorenz | 7/10 | 3490 days | 7% |
| Kathrin Herbst | 4/10 | 3492 days | 5% |
| Erna Muller | 8/10 | 3494 days | 8% |
| Barbara Hirsch | 7/10 | 3496 days | 7% |
| Shaan and Steven Baker | 9/10 | 3500 days | 8% |
| Karina Gilverson | 1/10 | 3508 days | 3% |
| Christopher Neethling | 1/10 | 3508 days | 3% |
| Jelena Götte | 10/10 | 3508 days | 8% |
| Ingrid Loidl | 10/10 | 3508 days | 8% |
| Philippe Egli | 8/10 | 3508 days | 8% |
| Laila Torp | 1/10 | 3508 days | 3% |
| Jonathan Legris | 1/10 | 3508 days | 3% |
| Romain Cadieu | 9/10 | 3508 days | 8% |
| Katlyn Bessard | 1/10 | 3508 days | 3% |
| Martina Nacev | 1/10 | 3508 days | 3% |
| Laura David | 7/10 | 3527 days | 7% |
| Barbara Knops | 3/10 | 3528 days | 4% |
| Mireia Sanchez | 8/10 | 3531 days | 7% |
| Franziska Liebe | 8/10 | 3539 days | 7% |
| Babak Jafari | 1/10 | 3539 days | 3% |
| S I | 1/10 | 3539 days | 3% |
| Jonas Gorb | 8/10 | 3543 days | 7% |
| Rahel | 8/10 | 3543 days | 7% |
| Elien Dauwe | 8/10 | 3547 days | 7% |
| Thomas | 8/10 | 3551 days | 7% |
| Danny | 7/10 | 3551 days | 7% |
| Trevor Munson | 10/10 | 3600 days | 7% |
| Carlos R | 1/10 | 3601 days | 3% |
| Saskia Wolters | 6/10 | 3630 days | 6% |
| Kyle Fleischer | 10/10 | 3722 days | 6% |
| Jana Ebelina | 9/10 | 3767 days | 5% |
| Beth Cartwright | 1/10 | 3783 days | 2% |
| Skinny Sol | 1/10 | 3783 days | 2% |
| Igor Pretzer | 7/10 | 3798 days | 5% |
| Joerg | 9/10 | 3806 days | 5% |
| Lane Henderson | 8/10 | 3808 days | 5% |
| Johannes Eisel | 7/10 | 3812 days | 5% |
| Patrick Gargan | 10/10 | 3814 days | 5% |
| Surya Gregoire | 6/10 | 3814 days | 4% |
| Dale Luplow | 3/10 | 3814 days | 3% |
| Joerg Heinze | 9/10 | 3814 days | 5% |
| Zuzana Bariakova | 9/10 | 3814 days | 5% |
| Georg H. | 10/10 | 3814 days | 5% |
| Hannah Dent | 1/10 | 3814 days | 2% |
| Laura Rickards | 9/10 | 3815 days | 5% |
| Les Simshauser | 8/10 | 3815 days | 5% |
| Matt Irwin | 4/10 | 3825 days | 3% |
| Rachel Aspinall | 4/10 | 3837 days | 3% |
| Maaike van der Burg | 7/10 | 3843 days | 4% |
| olivier strasman | 6/10 | 3843 days | 4% |
| Harold Bugdahn | 10/10 | 3843 days | 5% |
| Antoine Jeaneau | 4/10 | 3843 days | 3% |
| Johanna Kuch | 6/10 | 3844 days | 4% |
| Megan Brown | 3/10 | 3844 days | 2% |
| Gabriel Siibers | 6/10 | 3844 days | 4% |
| David Sitton | 9/10 | 3848 days | 5% |
| Sven and Annie | 6/10 | 3857 days | 4% |
| Franziska Hohmann | 8/10 | 3858 days | 4% |
| Tiina Somerpuro | 2/10 | 3874 days | 2% |
| Shenae McEwan | 9/10 | 3874 days | 4% |
| Bonnie Fung-On | 8/10 | 3874 days | 4% |
| Philip Roggenkamp | 7/10 | 3874 days | 4% |
| Selly Fletcher | 10/10 | 3874 days | 4% |
| Paul Stafford | 7/10 | 3875 days | 4% |
| Gustavo Rodriguez | 7/10 | 3875 days | 4% |
| Andy Hug | 1/10 | 3905 days | 2% |
| Heinz Peter | 1/10 | 3906 days | 2% |
| Falko | 10/10 | 3909 days | 4% |
| Lissy Fehnker | 1/10 | 3936 days | 1% |
| bernd hagemann | 10/10 | 3936 days | 4% |
| Emma Bennett | 9/10 | 3966 days | 4% |
| Aline | 7/10 | 3967 days | 3% |
| SteffiChristian | 7/10 | 3996 days | 3% |
| Sam Smith | 1/10 | 4180 days | 1% |
| Unternahrer Timo | 8/10 | 4180 days | 2% |
| Sara Garside | 8/10 | 4197 days | 1% |
| Sue Strebe | 8/10 | 4199 days | 1% |
| Marie Schmid | 8/10 | 4202 days | 1% |
| Jonty Rushforth | 3/10 | 4208 days | 1% |
| Joost Hillen | 8/10 | 4208 days | 1% |
| Ben and Morgane | 9/10 | 4215 days | 1% |
| Jamie McArthur | 8/10 | 4231 days | 1% |
| Silvia Hudakova | 1/10 | 4239 days | 0% |
| Gemma Buckman | 1/10 | 4239 days | 0% |
| Sarah Lampl | 10/10 | 4239 days | 1% |
| Kim Smith | 10/10 | 4239 days | 1% |
| Eric Lambley | 5/10 | 4257 days | 1% |
| Jutta Bernhart | 8/10 | 4263 days | 1% |
| Casey Brown | 10/10 | 4270 days | 1% |
| Michael Weber | 9/10 | 4270 days | 1% |
| Henning89 | 10/10 | 4361 days | 0% |
| Iris Anette Berger | 9/10 | 4512 days | 4% |
| Olaf Krause | 9/10 | 4515 days | 4% |
| Brett Holleron | 10/10 | 4515 days | 4% |
| Claudia de Winter | 8/10 | 4517 days | 4% |
| Paul Saligari | 10/10 | 4541 days | 4% |
| Romina De Hill | 6/10 | 4544 days | 4% |
| Maria = Moller Hansen | 9/10 | 4557 days | 4% |
| Bjorn Houlberg | 8/10 | 4557 days | 4% |
| Manuela Michelbach | 8/10 | 4563 days | 4% |
| Danni Turnbull | 7/10 | 4570 days | 4% |
| Stefan Reutler | 9/10 | 4571 days | 4% |
| S B | 6/10 | 4587 days | 4% |
| M K | 7/10 | 4587 days | 4% |
| John Davis | 8/10 | 4604 days | 4% |
| Nora Zeitz | 8/10 | 4604 days | 4% |
| StingerMKO | 1/10 | 4605 days | 2% |
| Chris Mitchell | 10/10 | 4605 days | 4% |
| Bruce Schundler | 9/10 | 4605 days | 4% |
| Elin Andersson | 9/10 | 4605 days | 4% |
| Elin Paulssen | 7/10 | 4605 days | 4% |
| Jesse Farrell | 10/10 | 4614 days | 4% |
| Orla Hughes | 10/10 | 4614 days | 4% |
| anke | 1/10 | 4636 days | 2% |
| Max | 1/10 | 4636 days | 2% |
| J M | 7/10 | 4788 days | 4% |
| Friederike | 10/10 | 4895 days | 4% |
| Tanja Schlagermann | 8/10 | 4913 days | 4% |
| Carel Visser | 4/10 | 4970 days | 3% |
| Carolin | 1/10 | 4970 days | 2% |
| Alison Langley | 7/10 | 4983 days | 4% |
| Michael Kretzschmar | 7/10 | 4987 days | 4% |
| James Cookson | 8/10 | 4994 days | 4% |
| Laurits and Bettina | 8/10 | 5008 days | 4% |
| lavonc | 3/10 | 5031 days | 2% |
| CampervanKing | 8/10 | 5031 days | 4% |
| Mrjray | 10/10 | 5245 days | 4% |
| recycled_teenagers | 9/10 | 5245 days | 4% |
| stewburt | 10/10 | 5245 days | 4% |
| Signe Kaspersen | 9/10 | 5270 days | 4% |
| Eelke | 9/10 | 5276 days | 4% |
| theospierings | 10/10 | 5276 days | 4% |
| Indra t Jolle | 8/10 | 5280 days | 4% |
| Schael | 9/10 | 5280 days | 4% |
| Florion Scheffel | 7/10 | 5281 days | 4% |
| Marion Hassink | 8/10 | 5282 days | 4% |
| Carl & Desiree Potter | 9/10 | 5288 days | 4% |
| Diane Moss | 8/10 | 5290 days | 4% |
| Gloria, Rose & An | 7/10 | 5297 days | 4% |
| A Sorg | 8/10 | 5297 days | 4% |
| Elisabeth | 6/10 | 5298 days | 4% |
| Dman | 6/10 | 5305 days | 4% |
| Stefan Roehrbein | 7/10 | 5305 days | 4% |
| beckyw | 10/10 | 5367 days | 4% |
| Konny | 8/10 | 5383 days | 4% |
| collings57 | 10/10 | 5457 days | 4% |
| charlespang | 10/10 | 5488 days | 4% |
| hansdirk | 9/10 | 5519 days | 4% |
| Dave van Bergen | 9/10 | 5605 days | 4% |
| Knapen | 7/10 | 5622 days | 4% |
| noname | 10/10 | 5627 days | 4% |
| Graham Mason | 5/10 | 5629 days | 3% |
| Roald and Ellen | 6/10 | 5631 days | 4% |
| Tina Baun | 8/10 | 5634 days | 4% |
| nga | 9/10 | 5642 days | 4% |
| Viola Rickert | 8/10 | 5644 days | 4% |
| Peter | 7/10 | 5647 days | 4% |
| Danny and Loreen Way | 8/10 | 5658 days | 4% |
| Angi Otti | 8/10 | 5661 days | 4% |
| Barbara Koegel | 7/10 | 5667 days | 4% |
| Andreas Neo | 4/10 | 5667 days | 3% |
| Kevp72 | 8/10 | 5670 days | 4% |
| Brad_And_Sharon | 8/10 | 5762 days | 4% |
| steveE | 8/10 | 5945 days | 4% |
| Corine van Been | 8/10 | 5989 days | 4% |
| Stefan Scheiterlein | 8/10 | 5989 days | 4% |
| Hans | 8/10 | 5997 days | 4% |
| Matt Roper | 8/10 | 5998 days | 4% |
| Teresa Gizzi | 7/10 | 6000 days | 4% |
| Lynn Tichauer | 8/10 | 6018 days | 4% |
| Glenn Williamson | 8/10 | 6028 days | 4% |
| Richard Thompson | 8/10 | 6032 days | 4% |
| Arnold_Clarke | 9/10 | 6066 days | 4% |
| Stefan Lua | 6/10 | 6099 days | 4% |
| Jansen | 6/10 | 6101 days | 4% |
| Anayara Diaz Torres | 7/10 | 6108 days | 4% |
| jackson | 9/10 | 6158 days | 4% |
| kindel | 3/10 | 6222 days | 2% |
| dieteru | 5/10 | 6341 days | 3% |
| Peter Bowen-Simpkins | 6/10 | 6361 days | 4% |
| KathrinS | 8/10 | 6361 days | 4% |
| Ernst Thomas | 8/10 | 6362 days | 4% |
| gpollino | 2/10 | 6425 days | 2% |
| Helen | 8/10 | 6453 days | 4% |
| Toni Keown | 8/10 | 6482 days | 4% |
| Ashlee Gough | 9/10 | 6543 days | 4% |
| Georgina Mulligan | 5/10 | 6734 days | 3% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.22% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 118 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.18% |
| 198 | -2.20% |
| 199 | -2.21% |
| 200 | -2.22% |
| 201 | -2.23% |
| 202 | -2.24% |
| 203 | -2.25% |
| … | … |
Balancing Adjustment
15.58% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.