Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
62.68%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 769 days | 83% |
| Talia | 1/10 | 1075 days | 47% |
| Eilon | 10/10 | 1134 days | 100% |
| Hanno Benno | 5/10 | 1165 days | 71% |
| Ethan | 10/10 | 1379 days | 51% |
| Andries Caroto | 1/10 | 1440 days | 17% |
| DONT BOOK HERE | 1/10 | 1499 days | 14% |
| Peter | 1/10 | 2170 days | 5% |
| Simone | 1/10 | 2170 days | 5% |
| Jenny | 8/10 | 2201 days | 13% |
| Quentin Goutard | 2/10 | 2201 days | 6% |
| Michiel | 9/10 | 2230 days | 13% |
| Sheila Thorp | 5/10 | 2230 days | 10% |
| Thomas MULLER | 1/10 | 2230 days | 5% |
| Mika Feng | 1/10 | 2261 days | 5% |
| Matthias Heins | 1/10 | 2261 days | 5% |
| Jul Dy | 1/10 | 2261 days | 5% |
| Reng Kwan Lee | 8/10 | 2292 days | 12% |
| Bella | 7/10 | 2292 days | 12% |
| Jean | 2/10 | 2322 days | 6% |
| Helene Gosset | 8/10 | 2567 days | 11% |
| Kailyn Seitz | 8/10 | 2595 days | 11% |
| Jasper de Jong | 8/10 | 2595 days | 11% |
| Immanuel Tzipris | 1/10 | 2595 days | 4% |
| Gavin Kibble | 5/10 | 2626 days | 8% |
| Unhappy Camper | 1/10 | 2626 days | 4% |
| Benoît Dalard | 1/10 | 2626 days | 4% |
| Paola Rydman | 6/10 | 2657 days | 9% |
| Melissa Komen | 1/10 | 2657 days | 4% |
| Catherine Briggs | 5/10 | 2657 days | 8% |
| Ashley | 1/10 | 2657 days | 4% |
| Ben | 1/10 | 2657 days | 4% |
| QUI DEE LEE | 1/10 | 2657 days | 4% |
| Dustin Benton | 7/10 | 2687 days | 9% |
| Oliver Wadey | 10/10 | 2810 days | 9% |
| Fallon Golden | 6/10 | 2901 days | 8% |
| Andrew Padgett | 6/10 | 2901 days | 8% |
| Michael Stützle | 9/10 | 2901 days | 9% |
| Alex | 1/10 | 2901 days | 4% |
| Saleena Ham | 9/10 | 2901 days | 9% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 2932 days | 3% |
| Amy | 1/10 | 2932 days | 3% |
| Cloe Chenevier | 7/10 | 2960 days | 8% |
| Sam Y | 10/10 | 2991 days | 8% |
| Marcos Garcia | 8/10 | 2991 days | 8% |
| Silvester Reijnders | 8/10 | 2991 days | 8% |
| Catherine | 1/10 | 2991 days | 3% |
| Dotty | 1/10 | 3022 days | 3% |
| Julie Charpiot | 6/10 | 3052 days | 7% |
| ZAHEER AHMED | 4/10 | 3052 days | 5% |
| Kay & Murray Geddes | 1/10 | 3052 days | 3% |
| Sandro Mueller | 2/10 | 3052 days | 4% |
| Jonathan Lloyd | 5/10 | 3083 days | 6% |
| Nalendra Pradono | 3/10 | 3175 days | 4% |
| Lucas Holloway | 10/10 | 3266 days | 7% |
| Victor Chin | 8/10 | 3266 days | 7% |
| Leo Minns | 1/10 | 3266 days | 3% |
| Andrea Aschenbrenner | 1/10 | 3266 days | 3% |
| Ludovic Bonneau | 7/10 | 3272 days | 6% |
| Laura Kudo | 9/10 | 3274 days | 7% |
| Brigitte CREPLET | 1/10 | 3288 days | 3% |
| Laurent Bon | 8/10 | 3297 days | 6% |
| J H | 1/10 | 3297 days | 3% |
| Paulus Petersen | 1/10 | 3297 days | 3% |
| Nadine and Michael | 3/10 | 3304 days | 3% |
| Trudie Abrahams | 9/10 | 3307 days | 6% |
| Philip Harway | 1/10 | 3325 days | 3% |
| Francesca Scott | 9/10 | 3333 days | 6% |
| Isabel Zedelius | 6/10 | 3336 days | 5% |
| Benedikt Lorenz | 7/10 | 3337 days | 6% |
| Kathrin Herbst | 4/10 | 3339 days | 4% |
| Erna Muller | 8/10 | 3341 days | 6% |
| Barbara Hirsch | 7/10 | 3343 days | 6% |
| Shaan and Steven Baker | 9/10 | 3347 days | 6% |
| Karina Gilverson | 1/10 | 3356 days | 2% |
| Christopher Neethling | 1/10 | 3356 days | 2% |
| Jelena Götte | 10/10 | 3356 days | 6% |
| Ingrid Loidl | 10/10 | 3356 days | 6% |
| Philippe Egli | 8/10 | 3356 days | 6% |
| Laila Torp | 1/10 | 3356 days | 2% |
| Jonathan Legris | 1/10 | 3356 days | 2% |
| Romain Cadieu | 9/10 | 3356 days | 6% |
| Katlyn Bessard | 1/10 | 3356 days | 2% |
| Martina Nacev | 1/10 | 3356 days | 2% |
| Laura David | 7/10 | 3374 days | 6% |
| Barbara Knops | 3/10 | 3375 days | 3% |
| Mireia Sanchez | 8/10 | 3378 days | 6% |
| Franziska Liebe | 8/10 | 3386 days | 6% |
| Babak Jafari | 1/10 | 3387 days | 2% |
| S I | 1/10 | 3387 days | 2% |
| Jonas Gorb | 8/10 | 3390 days | 6% |
| Rahel | 8/10 | 3390 days | 6% |
| Elien Dauwe | 8/10 | 3394 days | 6% |
| Thomas | 8/10 | 3398 days | 6% |
| Danny | 7/10 | 3398 days | 5% |
| Trevor Munson | 10/10 | 3448 days | 6% |
| Carlos R | 1/10 | 3448 days | 2% |
| Saskia Wolters | 6/10 | 3478 days | 5% |
| Kyle Fleischer | 10/10 | 3570 days | 5% |
| Jana Ebelina | 9/10 | 3615 days | 5% |
| Beth Cartwright | 1/10 | 3631 days | 2% |
| Skinny Sol | 1/10 | 3631 days | 2% |
| Igor Pretzer | 7/10 | 3645 days | 4% |
| Joerg | 9/10 | 3653 days | 4% |
| Lane Henderson | 8/10 | 3655 days | 4% |
| Johannes Eisel | 7/10 | 3659 days | 4% |
| Patrick Gargan | 10/10 | 3662 days | 4% |
| Surya Gregoire | 6/10 | 3662 days | 4% |
| Dale Luplow | 3/10 | 3662 days | 2% |
| Joerg Heinze | 9/10 | 3662 days | 4% |
| Zuzana Bariakova | 9/10 | 3662 days | 4% |
| Georg H. | 10/10 | 3662 days | 4% |
| Hannah Dent | 1/10 | 3662 days | 2% |
| Laura Rickards | 9/10 | 3662 days | 4% |
| Les Simshauser | 8/10 | 3662 days | 4% |
| Matt Irwin | 4/10 | 3672 days | 3% |
| Rachel Aspinall | 4/10 | 3684 days | 3% |
| Maaike van der Burg | 7/10 | 3691 days | 4% |
| olivier strasman | 6/10 | 3691 days | 4% |
| Harold Bugdahn | 10/10 | 3691 days | 4% |
| Antoine Jeaneau | 4/10 | 3691 days | 3% |
| Johanna Kuch | 6/10 | 3691 days | 4% |
| Megan Brown | 3/10 | 3691 days | 2% |
| Gabriel Siibers | 6/10 | 3691 days | 4% |
| David Sitton | 9/10 | 3695 days | 4% |
| Sven and Annie | 6/10 | 3704 days | 3% |
| Franziska Hohmann | 8/10 | 3705 days | 4% |
| Tiina Somerpuro | 2/10 | 3722 days | 2% |
| Shenae McEwan | 9/10 | 3722 days | 4% |
| Bonnie Fung-On | 8/10 | 3722 days | 4% |
| Philip Roggenkamp | 7/10 | 3722 days | 4% |
| Selly Fletcher | 10/10 | 3722 days | 4% |
| Paul Stafford | 7/10 | 3722 days | 4% |
| Gustavo Rodriguez | 7/10 | 3722 days | 4% |
| Andy Hug | 1/10 | 3753 days | 1% |
| Heinz Peter | 1/10 | 3753 days | 1% |
| Falko | 10/10 | 3756 days | 4% |
| Lissy Fehnker | 1/10 | 3783 days | 1% |
| bernd hagemann | 10/10 | 3783 days | 4% |
| Emma Bennett | 9/10 | 3814 days | 3% |
| Aline | 7/10 | 3814 days | 3% |
| SteffiChristian | 7/10 | 3844 days | 3% |
| Sam Smith | 1/10 | 4028 days | 1% |
| Unternahrer Timo | 8/10 | 4028 days | 2% |
| Sara Garside | 8/10 | 4044 days | 2% |
| Sue Strebe | 8/10 | 4046 days | 2% |
| Marie Schmid | 8/10 | 4049 days | 2% |
| Jonty Rushforth | 3/10 | 4056 days | 1% |
| Joost Hillen | 8/10 | 4056 days | 2% |
| Ben and Morgane | 9/10 | 4062 days | 2% |
| Jamie McArthur | 8/10 | 4078 days | 2% |
| Silvia Hudakova | 1/10 | 4087 days | 1% |
| Gemma Buckman | 1/10 | 4087 days | 1% |
| Sarah Lampl | 10/10 | 4087 days | 2% |
| Kim Smith | 10/10 | 4087 days | 2% |
| Eric Lambley | 5/10 | 4104 days | 1% |
| Jutta Bernhart | 8/10 | 4110 days | 2% |
| Casey Brown | 10/10 | 4118 days | 1% |
| Michael Weber | 9/10 | 4118 days | 1% |
| Henning89 | 10/10 | 4209 days | 1% |
| Iris Anette Berger | 9/10 | 4359 days | 0% |
| Olaf Krause | 9/10 | 4362 days | 0% |
| Brett Holleron | 10/10 | 4362 days | 0% |
| Claudia de Winter | 8/10 | 4364 days | 0% |
| Paul Saligari | 10/10 | 4388 days | 3% |
| Romina De Hill | 6/10 | 4391 days | 3% |
| Maria = Moller Hansen | 9/10 | 4404 days | 3% |
| Bjorn Houlberg | 8/10 | 4404 days | 3% |
| Manuela Michelbach | 8/10 | 4410 days | 3% |
| Danni Turnbull | 7/10 | 4417 days | 3% |
| Stefan Reutler | 9/10 | 4418 days | 3% |
| S B | 6/10 | 4434 days | 3% |
| M K | 7/10 | 4434 days | 3% |
| John Davis | 8/10 | 4451 days | 3% |
| Nora Zeitz | 8/10 | 4451 days | 3% |
| StingerMKO | 1/10 | 4452 days | 1% |
| Chris Mitchell | 10/10 | 4452 days | 3% |
| Bruce Schundler | 9/10 | 4452 days | 3% |
| Elin Andersson | 9/10 | 4452 days | 3% |
| Elin Paulssen | 7/10 | 4452 days | 3% |
| Jesse Farrell | 10/10 | 4461 days | 3% |
| Orla Hughes | 10/10 | 4461 days | 3% |
| anke | 1/10 | 4483 days | 1% |
| Max | 1/10 | 4483 days | 1% |
| J M | 7/10 | 4636 days | 3% |
| Friederike | 10/10 | 4742 days | 3% |
| Tanja Schlagermann | 8/10 | 4760 days | 3% |
| Carel Visser | 4/10 | 4817 days | 2% |
| Carolin | 1/10 | 4817 days | 1% |
| Alison Langley | 7/10 | 4830 days | 3% |
| Michael Kretzschmar | 7/10 | 4834 days | 3% |
| James Cookson | 8/10 | 4841 days | 3% |
| Laurits and Bettina | 8/10 | 4855 days | 3% |
| lavonc | 3/10 | 4878 days | 2% |
| CampervanKing | 8/10 | 4878 days | 3% |
| Mrjray | 10/10 | 5092 days | 3% |
| recycled_teenagers | 9/10 | 5092 days | 3% |
| stewburt | 10/10 | 5092 days | 3% |
| Signe Kaspersen | 9/10 | 5117 days | 3% |
| Eelke | 9/10 | 5123 days | 3% |
| theospierings | 10/10 | 5123 days | 3% |
| Indra t Jolle | 8/10 | 5127 days | 3% |
| Schael | 9/10 | 5127 days | 3% |
| Florion Scheffel | 7/10 | 5128 days | 3% |
| Marion Hassink | 8/10 | 5129 days | 3% |
| Carl & Desiree Potter | 9/10 | 5135 days | 3% |
| Diane Moss | 8/10 | 5137 days | 3% |
| Gloria, Rose & An | 7/10 | 5144 days | 3% |
| A Sorg | 8/10 | 5144 days | 3% |
| Elisabeth | 6/10 | 5145 days | 3% |
| Dman | 6/10 | 5152 days | 3% |
| Stefan Roehrbein | 7/10 | 5152 days | 3% |
| beckyw | 10/10 | 5214 days | 3% |
| Konny | 8/10 | 5230 days | 3% |
| collings57 | 10/10 | 5305 days | 3% |
| charlespang | 10/10 | 5336 days | 3% |
| hansdirk | 9/10 | 5367 days | 3% |
| Dave van Bergen | 9/10 | 5453 days | 3% |
| Knapen | 7/10 | 5469 days | 3% |
| noname | 10/10 | 5474 days | 3% |
| Graham Mason | 5/10 | 5476 days | 2% |
| Roald and Ellen | 6/10 | 5478 days | 3% |
| Tina Baun | 8/10 | 5481 days | 3% |
| nga | 9/10 | 5489 days | 3% |
| Viola Rickert | 8/10 | 5491 days | 3% |
| Peter | 7/10 | 5494 days | 3% |
| Danny and Loreen Way | 8/10 | 5505 days | 3% |
| Angi Otti | 8/10 | 5508 days | 3% |
| Barbara Koegel | 7/10 | 5514 days | 3% |
| Andreas Neo | 4/10 | 5514 days | 2% |
| Kevp72 | 8/10 | 5517 days | 3% |
| Brad_And_Sharon | 8/10 | 5609 days | 3% |
| steveE | 8/10 | 5793 days | 3% |
| Corine van Been | 8/10 | 5836 days | 3% |
| Stefan Scheiterlein | 8/10 | 5836 days | 3% |
| Hans | 8/10 | 5844 days | 3% |
| Matt Roper | 8/10 | 5845 days | 3% |
| Teresa Gizzi | 7/10 | 5847 days | 3% |
| Lynn Tichauer | 8/10 | 5865 days | 3% |
| Glenn Williamson | 8/10 | 5875 days | 3% |
| Richard Thompson | 8/10 | 5879 days | 3% |
| Arnold_Clarke | 9/10 | 5913 days | 3% |
| Stefan Lua | 6/10 | 5946 days | 3% |
| Jansen | 6/10 | 5948 days | 3% |
| Anayara Diaz Torres | 7/10 | 5955 days | 3% |
| jackson | 9/10 | 6005 days | 3% |
| kindel | 3/10 | 6070 days | 2% |
| dieteru | 5/10 | 6188 days | 2% |
| Peter Bowen-Simpkins | 6/10 | 6208 days | 3% |
| KathrinS | 8/10 | 6208 days | 3% |
| Ernst Thomas | 8/10 | 6209 days | 3% |
| gpollino | 2/10 | 6272 days | 1% |
| Helen | 8/10 | 6301 days | 3% |
| Toni Keown | 8/10 | 6329 days | 3% |
| Ashlee Gough | 9/10 | 6391 days | 3% |
| Georgina Mulligan | 5/10 | 6581 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.03% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.01% |
| 200 | -4.03% |
| 201 | -4.05% |
| 202 | -4.07% |
| 203 | -4.09% |
| … | … |
Balancing Adjustment
17.48% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.