Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
62.01%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 687 days | 76% |
| Talia | 1/10 | 993 days | 46% |
| Eilon | 10/10 | 1052 days | 100% |
| Hanno Benno | 5/10 | 1083 days | 71% |
| Ethan | 10/10 | 1297 days | 53% |
| Andries Caroto | 1/10 | 1358 days | 18% |
| DONT BOOK HERE | 1/10 | 1417 days | 15% |
| Peter | 1/10 | 2088 days | 5% |
| Simone | 1/10 | 2088 days | 5% |
| Jenny | 8/10 | 2119 days | 11% |
| Quentin Goutard | 2/10 | 2119 days | 5% |
| Michiel | 9/10 | 2148 days | 11% |
| Sheila Thorp | 5/10 | 2148 days | 9% |
| Thomas MULLER | 1/10 | 2148 days | 5% |
| Mika Feng | 1/10 | 2179 days | 4% |
| Matthias Heins | 1/10 | 2179 days | 4% |
| Jul Dy | 1/10 | 2179 days | 4% |
| Reng Kwan Lee | 8/10 | 2210 days | 11% |
| Bella | 7/10 | 2210 days | 10% |
| Jean | 2/10 | 2240 days | 5% |
| Helene Gosset | 8/10 | 2485 days | 9% |
| Kailyn Seitz | 8/10 | 2513 days | 9% |
| Jasper de Jong | 8/10 | 2513 days | 9% |
| Immanuel Tzipris | 1/10 | 2513 days | 4% |
| Gavin Kibble | 5/10 | 2544 days | 7% |
| Unhappy Camper | 1/10 | 2544 days | 4% |
| Benoît Dalard | 1/10 | 2544 days | 4% |
| Paola Rydman | 6/10 | 2575 days | 8% |
| Melissa Komen | 1/10 | 2575 days | 4% |
| Catherine Briggs | 5/10 | 2575 days | 7% |
| Ashley | 1/10 | 2575 days | 4% |
| Ben | 1/10 | 2575 days | 4% |
| QUI DEE LEE | 1/10 | 2575 days | 4% |
| Dustin Benton | 7/10 | 2605 days | 8% |
| Oliver Wadey | 10/10 | 2728 days | 8% |
| Fallon Golden | 6/10 | 2819 days | 7% |
| Andrew Padgett | 6/10 | 2819 days | 7% |
| Michael Stützle | 9/10 | 2819 days | 8% |
| Alex | 1/10 | 2819 days | 3% |
| Saleena Ham | 9/10 | 2819 days | 8% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 2850 days | 3% |
| Amy | 1/10 | 2850 days | 3% |
| Cloe Chenevier | 7/10 | 2878 days | 7% |
| Sam Y | 10/10 | 2909 days | 7% |
| Marcos Garcia | 8/10 | 2909 days | 7% |
| Silvester Reijnders | 8/10 | 2909 days | 7% |
| Catherine | 1/10 | 2909 days | 3% |
| Dotty | 1/10 | 2940 days | 3% |
| Julie Charpiot | 6/10 | 2970 days | 6% |
| ZAHEER AHMED | 4/10 | 2970 days | 5% |
| Kay & Murray Geddes | 1/10 | 2970 days | 3% |
| Sandro Mueller | 2/10 | 2970 days | 3% |
| Jonathan Lloyd | 5/10 | 3001 days | 5% |
| Nalendra Pradono | 3/10 | 3093 days | 4% |
| Lucas Holloway | 10/10 | 3184 days | 6% |
| Victor Chin | 8/10 | 3184 days | 6% |
| Leo Minns | 1/10 | 3184 days | 2% |
| Andrea Aschenbrenner | 1/10 | 3184 days | 2% |
| Ludovic Bonneau | 7/10 | 3190 days | 6% |
| Laura Kudo | 9/10 | 3192 days | 6% |
| Brigitte CREPLET | 1/10 | 3206 days | 2% |
| Laurent Bon | 8/10 | 3215 days | 6% |
| J H | 1/10 | 3215 days | 2% |
| Paulus Petersen | 1/10 | 3215 days | 2% |
| Nadine and Michael | 3/10 | 3222 days | 3% |
| Trudie Abrahams | 9/10 | 3225 days | 6% |
| Philip Harway | 1/10 | 3243 days | 2% |
| Francesca Scott | 9/10 | 3251 days | 6% |
| Isabel Zedelius | 6/10 | 3254 days | 5% |
| Benedikt Lorenz | 7/10 | 3255 days | 5% |
| Kathrin Herbst | 4/10 | 3257 days | 4% |
| Erna Muller | 8/10 | 3259 days | 5% |
| Barbara Hirsch | 7/10 | 3261 days | 5% |
| Shaan and Steven Baker | 9/10 | 3265 days | 6% |
| Karina Gilverson | 1/10 | 3274 days | 2% |
| Christopher Neethling | 1/10 | 3274 days | 2% |
| Jelena Götte | 10/10 | 3274 days | 6% |
| Ingrid Loidl | 10/10 | 3274 days | 6% |
| Philippe Egli | 8/10 | 3274 days | 5% |
| Laila Torp | 1/10 | 3274 days | 2% |
| Jonathan Legris | 1/10 | 3274 days | 2% |
| Romain Cadieu | 9/10 | 3274 days | 5% |
| Katlyn Bessard | 1/10 | 3274 days | 2% |
| Martina Nacev | 1/10 | 3274 days | 2% |
| Laura David | 7/10 | 3292 days | 5% |
| Barbara Knops | 3/10 | 3293 days | 3% |
| Mireia Sanchez | 8/10 | 3296 days | 5% |
| Franziska Liebe | 8/10 | 3304 days | 5% |
| Babak Jafari | 1/10 | 3305 days | 2% |
| S I | 1/10 | 3305 days | 2% |
| Jonas Gorb | 8/10 | 3308 days | 5% |
| Rahel | 8/10 | 3308 days | 5% |
| Elien Dauwe | 8/10 | 3312 days | 5% |
| Thomas | 8/10 | 3316 days | 5% |
| Danny | 7/10 | 3316 days | 5% |
| Trevor Munson | 10/10 | 3366 days | 5% |
| Carlos R | 1/10 | 3366 days | 2% |
| Saskia Wolters | 6/10 | 3396 days | 4% |
| Kyle Fleischer | 10/10 | 3488 days | 4% |
| Jana Ebelina | 9/10 | 3533 days | 4% |
| Beth Cartwright | 1/10 | 3549 days | 2% |
| Skinny Sol | 1/10 | 3549 days | 2% |
| Igor Pretzer | 7/10 | 3563 days | 4% |
| Joerg | 9/10 | 3571 days | 4% |
| Lane Henderson | 8/10 | 3573 days | 4% |
| Johannes Eisel | 7/10 | 3577 days | 4% |
| Patrick Gargan | 10/10 | 3580 days | 4% |
| Surya Gregoire | 6/10 | 3580 days | 3% |
| Dale Luplow | 3/10 | 3580 days | 2% |
| Joerg Heinze | 9/10 | 3580 days | 4% |
| Zuzana Bariakova | 9/10 | 3580 days | 4% |
| Georg H. | 10/10 | 3580 days | 4% |
| Hannah Dent | 1/10 | 3580 days | 2% |
| Laura Rickards | 9/10 | 3580 days | 4% |
| Les Simshauser | 8/10 | 3580 days | 4% |
| Matt Irwin | 4/10 | 3590 days | 3% |
| Rachel Aspinall | 4/10 | 3602 days | 3% |
| Maaike van der Burg | 7/10 | 3609 days | 4% |
| olivier strasman | 6/10 | 3609 days | 3% |
| Harold Bugdahn | 10/10 | 3609 days | 4% |
| Antoine Jeaneau | 4/10 | 3609 days | 3% |
| Johanna Kuch | 6/10 | 3609 days | 3% |
| Megan Brown | 3/10 | 3609 days | 2% |
| Gabriel Siibers | 6/10 | 3609 days | 3% |
| David Sitton | 9/10 | 3613 days | 4% |
| Sven and Annie | 6/10 | 3622 days | 3% |
| Franziska Hohmann | 8/10 | 3623 days | 4% |
| Tiina Somerpuro | 2/10 | 3640 days | 2% |
| Shenae McEwan | 9/10 | 3640 days | 4% |
| Bonnie Fung-On | 8/10 | 3640 days | 4% |
| Philip Roggenkamp | 7/10 | 3640 days | 3% |
| Selly Fletcher | 10/10 | 3640 days | 4% |
| Paul Stafford | 7/10 | 3640 days | 3% |
| Gustavo Rodriguez | 7/10 | 3640 days | 3% |
| Andy Hug | 1/10 | 3671 days | 1% |
| Heinz Peter | 1/10 | 3671 days | 1% |
| Falko | 10/10 | 3674 days | 4% |
| Lissy Fehnker | 1/10 | 3701 days | 1% |
| bernd hagemann | 10/10 | 3701 days | 3% |
| Emma Bennett | 9/10 | 3732 days | 3% |
| Aline | 7/10 | 3732 days | 3% |
| SteffiChristian | 7/10 | 3762 days | 3% |
| Sam Smith | 1/10 | 3946 days | 1% |
| Unternahrer Timo | 8/10 | 3946 days | 2% |
| Sara Garside | 8/10 | 3962 days | 2% |
| Sue Strebe | 8/10 | 3964 days | 2% |
| Marie Schmid | 8/10 | 3967 days | 2% |
| Jonty Rushforth | 3/10 | 3974 days | 1% |
| Joost Hillen | 8/10 | 3974 days | 2% |
| Ben and Morgane | 9/10 | 3980 days | 2% |
| Jamie McArthur | 8/10 | 3996 days | 2% |
| Silvia Hudakova | 1/10 | 4005 days | 1% |
| Gemma Buckman | 1/10 | 4005 days | 1% |
| Sarah Lampl | 10/10 | 4005 days | 2% |
| Kim Smith | 10/10 | 4005 days | 2% |
| Eric Lambley | 5/10 | 4022 days | 1% |
| Jutta Bernhart | 8/10 | 4028 days | 2% |
| Casey Brown | 10/10 | 4036 days | 2% |
| Michael Weber | 9/10 | 4036 days | 2% |
| Henning89 | 10/10 | 4127 days | 1% |
| Iris Anette Berger | 9/10 | 4277 days | 1% |
| Olaf Krause | 9/10 | 4280 days | 0% |
| Brett Holleron | 10/10 | 4280 days | 0% |
| Claudia de Winter | 8/10 | 4282 days | 0% |
| Paul Saligari | 10/10 | 4306 days | 0% |
| Romina De Hill | 6/10 | 4309 days | 0% |
| Maria = Moller Hansen | 9/10 | 4322 days | 0% |
| Bjorn Houlberg | 8/10 | 4322 days | 0% |
| Manuela Michelbach | 8/10 | 4328 days | 0% |
| Danni Turnbull | 7/10 | 4335 days | 0% |
| Stefan Reutler | 9/10 | 4336 days | 0% |
| S B | 6/10 | 4352 days | 0% |
| M K | 7/10 | 4352 days | 0% |
| John Davis | 8/10 | 4369 days | 0% |
| Nora Zeitz | 8/10 | 4369 days | 0% |
| StingerMKO | 1/10 | 4370 days | 0% |
| Chris Mitchell | 10/10 | 4370 days | 0% |
| Bruce Schundler | 9/10 | 4370 days | 0% |
| Elin Andersson | 9/10 | 4370 days | 0% |
| Elin Paulssen | 7/10 | 4370 days | 0% |
| Jesse Farrell | 10/10 | 4379 days | 0% |
| Orla Hughes | 10/10 | 4379 days | 0% |
| anke | 1/10 | 4401 days | 1% |
| Max | 1/10 | 4401 days | 1% |
| J M | 7/10 | 4554 days | 2% |
| Friederike | 10/10 | 4660 days | 3% |
| Tanja Schlagermann | 8/10 | 4678 days | 3% |
| Carel Visser | 4/10 | 4735 days | 2% |
| Carolin | 1/10 | 4735 days | 1% |
| Alison Langley | 7/10 | 4748 days | 2% |
| Michael Kretzschmar | 7/10 | 4752 days | 2% |
| James Cookson | 8/10 | 4759 days | 3% |
| Laurits and Bettina | 8/10 | 4773 days | 3% |
| lavonc | 3/10 | 4796 days | 1% |
| CampervanKing | 8/10 | 4796 days | 3% |
| Mrjray | 10/10 | 5010 days | 3% |
| recycled_teenagers | 9/10 | 5010 days | 3% |
| stewburt | 10/10 | 5010 days | 3% |
| Signe Kaspersen | 9/10 | 5035 days | 3% |
| Eelke | 9/10 | 5041 days | 3% |
| theospierings | 10/10 | 5041 days | 3% |
| Indra t Jolle | 8/10 | 5045 days | 3% |
| Schael | 9/10 | 5045 days | 3% |
| Florion Scheffel | 7/10 | 5046 days | 2% |
| Marion Hassink | 8/10 | 5047 days | 3% |
| Carl & Desiree Potter | 9/10 | 5053 days | 3% |
| Diane Moss | 8/10 | 5055 days | 3% |
| Gloria, Rose & An | 7/10 | 5062 days | 2% |
| A Sorg | 8/10 | 5062 days | 3% |
| Elisabeth | 6/10 | 5063 days | 2% |
| Dman | 6/10 | 5070 days | 2% |
| Stefan Roehrbein | 7/10 | 5070 days | 2% |
| beckyw | 10/10 | 5132 days | 3% |
| Konny | 8/10 | 5148 days | 3% |
| collings57 | 10/10 | 5223 days | 3% |
| charlespang | 10/10 | 5254 days | 3% |
| hansdirk | 9/10 | 5285 days | 3% |
| Dave van Bergen | 9/10 | 5371 days | 3% |
| Knapen | 7/10 | 5387 days | 2% |
| noname | 10/10 | 5392 days | 3% |
| Graham Mason | 5/10 | 5394 days | 2% |
| Roald and Ellen | 6/10 | 5396 days | 2% |
| Tina Baun | 8/10 | 5399 days | 3% |
| nga | 9/10 | 5407 days | 3% |
| Viola Rickert | 8/10 | 5409 days | 3% |
| Peter | 7/10 | 5412 days | 2% |
| Danny and Loreen Way | 8/10 | 5423 days | 3% |
| Angi Otti | 8/10 | 5426 days | 3% |
| Barbara Koegel | 7/10 | 5432 days | 2% |
| Andreas Neo | 4/10 | 5432 days | 2% |
| Kevp72 | 8/10 | 5435 days | 3% |
| Brad_And_Sharon | 8/10 | 5527 days | 3% |
| steveE | 8/10 | 5711 days | 3% |
| Corine van Been | 8/10 | 5754 days | 3% |
| Stefan Scheiterlein | 8/10 | 5754 days | 3% |
| Hans | 8/10 | 5762 days | 3% |
| Matt Roper | 8/10 | 5763 days | 3% |
| Teresa Gizzi | 7/10 | 5765 days | 2% |
| Lynn Tichauer | 8/10 | 5783 days | 3% |
| Glenn Williamson | 8/10 | 5793 days | 3% |
| Richard Thompson | 8/10 | 5797 days | 3% |
| Arnold_Clarke | 9/10 | 5831 days | 3% |
| Stefan Lua | 6/10 | 5864 days | 2% |
| Jansen | 6/10 | 5866 days | 2% |
| Anayara Diaz Torres | 7/10 | 5873 days | 2% |
| jackson | 9/10 | 5923 days | 3% |
| kindel | 3/10 | 5988 days | 1% |
| dieteru | 5/10 | 6106 days | 2% |
| Peter Bowen-Simpkins | 6/10 | 6126 days | 2% |
| KathrinS | 8/10 | 6126 days | 3% |
| Ernst Thomas | 8/10 | 6127 days | 3% |
| gpollino | 2/10 | 6191 days | 1% |
| Helen | 8/10 | 6219 days | 3% |
| Toni Keown | 8/10 | 6248 days | 3% |
| Ashlee Gough | 9/10 | 6309 days | 3% |
| Georgina Mulligan | 5/10 | 6499 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.05% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
18.04% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.