Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
63.48%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 972 days | 100% |
| Talia | 1/10 | 1278 days | 47% |
| Eilon | 10/10 | 1337 days | 98% |
| Hanno Benno | 5/10 | 1368 days | 68% |
| Ethan | 10/10 | 1581 days | 44% |
| Andries Caroto | 1/10 | 1643 days | 14% |
| DONT BOOK HERE | 1/10 | 1702 days | 12% |
| Peter | 1/10 | 2373 days | 8% |
| Simone | 1/10 | 2373 days | 8% |
| Jenny | 8/10 | 2404 days | 20% |
| Quentin Goutard | 2/10 | 2404 days | 9% |
| Michiel | 9/10 | 2433 days | 20% |
| Sheila Thorp | 5/10 | 2433 days | 15% |
| Thomas MULLER | 1/10 | 2433 days | 8% |
| Mika Feng | 1/10 | 2463 days | 8% |
| Matthias Heins | 1/10 | 2464 days | 8% |
| Jul Dy | 1/10 | 2464 days | 8% |
| Reng Kwan Lee | 8/10 | 2494 days | 19% |
| Bella | 7/10 | 2495 days | 18% |
| Jean | 2/10 | 2525 days | 8% |
| Helene Gosset | 8/10 | 2770 days | 16% |
| Kailyn Seitz | 8/10 | 2797 days | 16% |
| Jasper de Jong | 8/10 | 2798 days | 16% |
| Immanuel Tzipris | 1/10 | 2798 days | 6% |
| Gavin Kibble | 5/10 | 2829 days | 12% |
| Unhappy Camper | 1/10 | 2829 days | 6% |
| Benoît Dalard | 1/10 | 2829 days | 6% |
| Paola Rydman | 6/10 | 2859 days | 13% |
| Melissa Komen | 1/10 | 2859 days | 6% |
| Catherine Briggs | 5/10 | 2860 days | 12% |
| Ashley | 1/10 | 2860 days | 6% |
| Ben | 1/10 | 2860 days | 6% |
| QUI DEE LEE | 1/10 | 2860 days | 6% |
| Dustin Benton | 7/10 | 2889 days | 14% |
| Oliver Wadey | 10/10 | 3012 days | 14% |
| Fallon Golden | 6/10 | 3103 days | 11% |
| Andrew Padgett | 6/10 | 3103 days | 11% |
| Michael Stützle | 9/10 | 3103 days | 13% |
| Alex | 1/10 | 3104 days | 5% |
| Saleena Ham | 9/10 | 3104 days | 13% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 3135 days | 5% |
| Amy | 1/10 | 3135 days | 5% |
| Cloe Chenevier | 7/10 | 3162 days | 11% |
| Sam Y | 10/10 | 3193 days | 12% |
| Marcos Garcia | 8/10 | 3193 days | 12% |
| Silvester Reijnders | 8/10 | 3193 days | 12% |
| Catherine | 1/10 | 3194 days | 5% |
| Dotty | 1/10 | 3225 days | 4% |
| Julie Charpiot | 6/10 | 3254 days | 10% |
| ZAHEER AHMED | 4/10 | 3254 days | 7% |
| Kay & Murray Geddes | 1/10 | 3254 days | 4% |
| Sandro Mueller | 2/10 | 3254 days | 5% |
| Jonathan Lloyd | 5/10 | 3285 days | 8% |
| Nalendra Pradono | 3/10 | 3377 days | 5% |
| Lucas Holloway | 10/10 | 3468 days | 9% |
| Victor Chin | 8/10 | 3468 days | 9% |
| Leo Minns | 1/10 | 3468 days | 3% |
| Andrea Aschenbrenner | 1/10 | 3468 days | 3% |
| Ludovic Bonneau | 7/10 | 3475 days | 8% |
| Laura Kudo | 9/10 | 3477 days | 9% |
| Brigitte CREPLET | 1/10 | 3491 days | 3% |
| Laurent Bon | 8/10 | 3499 days | 9% |
| J H | 1/10 | 3499 days | 3% |
| Paulus Petersen | 1/10 | 3499 days | 3% |
| Nadine and Michael | 3/10 | 3507 days | 5% |
| Trudie Abrahams | 9/10 | 3510 days | 9% |
| Philip Harway | 1/10 | 3527 days | 3% |
| Francesca Scott | 9/10 | 3536 days | 8% |
| Isabel Zedelius | 6/10 | 3539 days | 7% |
| Benedikt Lorenz | 7/10 | 3540 days | 8% |
| Kathrin Herbst | 4/10 | 3542 days | 5% |
| Erna Muller | 8/10 | 3544 days | 8% |
| Barbara Hirsch | 7/10 | 3546 days | 8% |
| Shaan and Steven Baker | 9/10 | 3550 days | 8% |
| Karina Gilverson | 1/10 | 3558 days | 3% |
| Christopher Neethling | 1/10 | 3558 days | 3% |
| Jelena Götte | 10/10 | 3558 days | 8% |
| Ingrid Loidl | 10/10 | 3558 days | 8% |
| Philippe Egli | 8/10 | 3558 days | 8% |
| Laila Torp | 1/10 | 3558 days | 3% |
| Jonathan Legris | 1/10 | 3558 days | 3% |
| Romain Cadieu | 9/10 | 3558 days | 8% |
| Katlyn Bessard | 1/10 | 3558 days | 3% |
| Martina Nacev | 1/10 | 3558 days | 3% |
| Laura David | 7/10 | 3577 days | 7% |
| Barbara Knops | 3/10 | 3578 days | 4% |
| Mireia Sanchez | 8/10 | 3581 days | 8% |
| Franziska Liebe | 8/10 | 3589 days | 8% |
| Babak Jafari | 1/10 | 3589 days | 3% |
| S I | 1/10 | 3589 days | 3% |
| Jonas Gorb | 8/10 | 3593 days | 8% |
| Rahel | 8/10 | 3593 days | 8% |
| Elien Dauwe | 8/10 | 3597 days | 8% |
| Thomas | 8/10 | 3601 days | 8% |
| Danny | 7/10 | 3601 days | 7% |
| Trevor Munson | 10/10 | 3650 days | 7% |
| Carlos R | 1/10 | 3651 days | 3% |
| Saskia Wolters | 6/10 | 3680 days | 6% |
| Kyle Fleischer | 10/10 | 3772 days | 6% |
| Jana Ebelina | 9/10 | 3817 days | 5% |
| Beth Cartwright | 1/10 | 3833 days | 2% |
| Skinny Sol | 1/10 | 3833 days | 2% |
| Igor Pretzer | 7/10 | 3848 days | 5% |
| Joerg | 9/10 | 3856 days | 5% |
| Lane Henderson | 8/10 | 3858 days | 5% |
| Johannes Eisel | 7/10 | 3862 days | 5% |
| Patrick Gargan | 10/10 | 3864 days | 5% |
| Surya Gregoire | 6/10 | 3864 days | 4% |
| Dale Luplow | 3/10 | 3864 days | 3% |
| Joerg Heinze | 9/10 | 3864 days | 5% |
| Zuzana Bariakova | 9/10 | 3864 days | 5% |
| Georg H. | 10/10 | 3864 days | 5% |
| Hannah Dent | 1/10 | 3864 days | 2% |
| Laura Rickards | 9/10 | 3865 days | 5% |
| Les Simshauser | 8/10 | 3865 days | 5% |
| Matt Irwin | 4/10 | 3875 days | 3% |
| Rachel Aspinall | 4/10 | 3887 days | 3% |
| Maaike van der Burg | 7/10 | 3893 days | 4% |
| olivier strasman | 6/10 | 3893 days | 4% |
| Harold Bugdahn | 10/10 | 3893 days | 5% |
| Antoine Jeaneau | 4/10 | 3893 days | 3% |
| Johanna Kuch | 6/10 | 3894 days | 4% |
| Megan Brown | 3/10 | 3894 days | 2% |
| Gabriel Siibers | 6/10 | 3894 days | 4% |
| David Sitton | 9/10 | 3898 days | 5% |
| Sven and Annie | 6/10 | 3907 days | 4% |
| Franziska Hohmann | 8/10 | 3908 days | 4% |
| Tiina Somerpuro | 2/10 | 3924 days | 2% |
| Shenae McEwan | 9/10 | 3924 days | 4% |
| Bonnie Fung-On | 8/10 | 3924 days | 4% |
| Philip Roggenkamp | 7/10 | 3924 days | 4% |
| Selly Fletcher | 10/10 | 3924 days | 4% |
| Paul Stafford | 7/10 | 3925 days | 4% |
| Gustavo Rodriguez | 7/10 | 3925 days | 4% |
| Andy Hug | 1/10 | 3955 days | 1% |
| Heinz Peter | 1/10 | 3956 days | 1% |
| Falko | 10/10 | 3959 days | 4% |
| Lissy Fehnker | 1/10 | 3986 days | 1% |
| bernd hagemann | 10/10 | 3986 days | 4% |
| Emma Bennett | 9/10 | 4016 days | 3% |
| Aline | 7/10 | 4017 days | 3% |
| SteffiChristian | 7/10 | 4046 days | 3% |
| Sam Smith | 1/10 | 4230 days | 0% |
| Unternahrer Timo | 8/10 | 4230 days | 1% |
| Sara Garside | 8/10 | 4247 days | 1% |
| Sue Strebe | 8/10 | 4249 days | 1% |
| Marie Schmid | 8/10 | 4252 days | 1% |
| Jonty Rushforth | 3/10 | 4258 days | 0% |
| Joost Hillen | 8/10 | 4258 days | 1% |
| Ben and Morgane | 9/10 | 4265 days | 1% |
| Jamie McArthur | 8/10 | 4281 days | 1% |
| Silvia Hudakova | 1/10 | 4289 days | 0% |
| Gemma Buckman | 1/10 | 4289 days | 0% |
| Sarah Lampl | 10/10 | 4289 days | 1% |
| Kim Smith | 10/10 | 4289 days | 1% |
| Eric Lambley | 5/10 | 4307 days | 0% |
| Jutta Bernhart | 8/10 | 4313 days | 0% |
| Casey Brown | 10/10 | 4320 days | 0% |
| Michael Weber | 9/10 | 4320 days | 0% |
| Henning89 | 10/10 | 4411 days | 5% |
| Iris Anette Berger | 9/10 | 4562 days | 5% |
| Olaf Krause | 9/10 | 4565 days | 5% |
| Brett Holleron | 10/10 | 4565 days | 5% |
| Claudia de Winter | 8/10 | 4567 days | 5% |
| Paul Saligari | 10/10 | 4591 days | 5% |
| Romina De Hill | 6/10 | 4594 days | 4% |
| Maria = Moller Hansen | 9/10 | 4607 days | 5% |
| Bjorn Houlberg | 8/10 | 4607 days | 5% |
| Manuela Michelbach | 8/10 | 4613 days | 5% |
| Danni Turnbull | 7/10 | 4620 days | 5% |
| Stefan Reutler | 9/10 | 4621 days | 5% |
| S B | 6/10 | 4637 days | 4% |
| M K | 7/10 | 4637 days | 5% |
| John Davis | 8/10 | 4654 days | 5% |
| Nora Zeitz | 8/10 | 4654 days | 5% |
| StingerMKO | 1/10 | 4655 days | 2% |
| Chris Mitchell | 10/10 | 4655 days | 5% |
| Bruce Schundler | 9/10 | 4655 days | 5% |
| Elin Andersson | 9/10 | 4655 days | 5% |
| Elin Paulssen | 7/10 | 4655 days | 5% |
| Jesse Farrell | 10/10 | 4664 days | 5% |
| Orla Hughes | 10/10 | 4664 days | 5% |
| anke | 1/10 | 4686 days | 2% |
| Max | 1/10 | 4686 days | 2% |
| J M | 7/10 | 4838 days | 5% |
| Friederike | 10/10 | 4945 days | 5% |
| Tanja Schlagermann | 8/10 | 4963 days | 5% |
| Carel Visser | 4/10 | 5020 days | 3% |
| Carolin | 1/10 | 5020 days | 2% |
| Alison Langley | 7/10 | 5033 days | 5% |
| Michael Kretzschmar | 7/10 | 5037 days | 5% |
| James Cookson | 8/10 | 5044 days | 5% |
| Laurits and Bettina | 8/10 | 5058 days | 5% |
| lavonc | 3/10 | 5081 days | 3% |
| CampervanKing | 8/10 | 5081 days | 5% |
| Mrjray | 10/10 | 5295 days | 5% |
| recycled_teenagers | 9/10 | 5295 days | 5% |
| stewburt | 10/10 | 5295 days | 5% |
| Signe Kaspersen | 9/10 | 5320 days | 5% |
| Eelke | 9/10 | 5326 days | 5% |
| theospierings | 10/10 | 5326 days | 5% |
| Indra t Jolle | 8/10 | 5330 days | 5% |
| Schael | 9/10 | 5330 days | 5% |
| Florion Scheffel | 7/10 | 5331 days | 5% |
| Marion Hassink | 8/10 | 5332 days | 5% |
| Carl & Desiree Potter | 9/10 | 5338 days | 5% |
| Diane Moss | 8/10 | 5340 days | 5% |
| Gloria, Rose & An | 7/10 | 5347 days | 5% |
| A Sorg | 8/10 | 5347 days | 5% |
| Elisabeth | 6/10 | 5348 days | 4% |
| Dman | 6/10 | 5355 days | 4% |
| Stefan Roehrbein | 7/10 | 5355 days | 5% |
| beckyw | 10/10 | 5417 days | 5% |
| Konny | 8/10 | 5433 days | 5% |
| collings57 | 10/10 | 5507 days | 5% |
| charlespang | 10/10 | 5538 days | 5% |
| hansdirk | 9/10 | 5569 days | 5% |
| Dave van Bergen | 9/10 | 5655 days | 5% |
| Knapen | 7/10 | 5672 days | 5% |
| noname | 10/10 | 5677 days | 5% |
| Graham Mason | 5/10 | 5679 days | 4% |
| Roald and Ellen | 6/10 | 5681 days | 4% |
| Tina Baun | 8/10 | 5684 days | 5% |
| nga | 9/10 | 5692 days | 5% |
| Viola Rickert | 8/10 | 5694 days | 5% |
| Peter | 7/10 | 5697 days | 5% |
| Danny and Loreen Way | 8/10 | 5708 days | 5% |
| Angi Otti | 8/10 | 5711 days | 5% |
| Barbara Koegel | 7/10 | 5717 days | 5% |
| Andreas Neo | 4/10 | 5717 days | 3% |
| Kevp72 | 8/10 | 5720 days | 5% |
| Brad_And_Sharon | 8/10 | 5812 days | 5% |
| steveE | 8/10 | 5995 days | 5% |
| Corine van Been | 8/10 | 6039 days | 5% |
| Stefan Scheiterlein | 8/10 | 6039 days | 5% |
| Hans | 8/10 | 6047 days | 5% |
| Matt Roper | 8/10 | 6048 days | 5% |
| Teresa Gizzi | 7/10 | 6050 days | 5% |
| Lynn Tichauer | 8/10 | 6068 days | 5% |
| Glenn Williamson | 8/10 | 6078 days | 5% |
| Richard Thompson | 8/10 | 6082 days | 5% |
| Arnold_Clarke | 9/10 | 6116 days | 5% |
| Stefan Lua | 6/10 | 6149 days | 4% |
| Jansen | 6/10 | 6151 days | 4% |
| Anayara Diaz Torres | 7/10 | 6158 days | 5% |
| jackson | 9/10 | 6208 days | 5% |
| kindel | 3/10 | 6272 days | 3% |
| dieteru | 5/10 | 6391 days | 4% |
| Peter Bowen-Simpkins | 6/10 | 6411 days | 4% |
| KathrinS | 8/10 | 6411 days | 5% |
| Ernst Thomas | 8/10 | 6412 days | 5% |
| gpollino | 2/10 | 6475 days | 2% |
| Helen | 8/10 | 6503 days | 5% |
| Toni Keown | 8/10 | 6532 days | 5% |
| Ashlee Gough | 9/10 | 6593 days | 5% |
| Georgina Mulligan | 5/10 | 6784 days | 4% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.25% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 68 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.20% |
| 198 | -3.22% |
| 199 | -3.23% |
| 200 | -3.25% |
| 201 | -3.27% |
| 202 | -3.28% |
| 203 | -3.30% |
| … | … |
Balancing Adjustment
16.19% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.