G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
63.61%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 1011 days | 100% |
| Talia | 1/10 | 1317 days | 46% |
| Eilon | 10/10 | 1376 days | 95% |
| Hanno Benno | 5/10 | 1407 days | 66% |
| Ethan | 10/10 | 1621 days | 42% |
| Andries Caroto | 1/10 | 1682 days | 14% |
| DONT BOOK HERE | 1/10 | 1741 days | 12% |
| Peter | 1/10 | 2412 days | 9% |
| Simone | 1/10 | 2412 days | 9% |
| Jenny | 8/10 | 2443 days | 21% |
| Quentin Goutard | 2/10 | 2443 days | 10% |
| Michiel | 9/10 | 2472 days | 21% |
| Sheila Thorp | 5/10 | 2472 days | 16% |
| Thomas MULLER | 1/10 | 2472 days | 9% |
| Mika Feng | 1/10 | 2503 days | 8% |
| Matthias Heins | 1/10 | 2503 days | 8% |
| Jul Dy | 1/10 | 2503 days | 8% |
| Reng Kwan Lee | 8/10 | 2534 days | 20% |
| Bella | 7/10 | 2534 days | 19% |
| Jean | 2/10 | 2564 days | 9% |
| Helene Gosset | 8/10 | 2809 days | 17% |
| Kailyn Seitz | 8/10 | 2837 days | 17% |
| Jasper de Jong | 8/10 | 2837 days | 17% |
| Immanuel Tzipris | 1/10 | 2837 days | 7% |
| Gavin Kibble | 5/10 | 2868 days | 13% |
| Unhappy Camper | 1/10 | 2868 days | 7% |
| Benoît Dalard | 1/10 | 2868 days | 7% |
| Paola Rydman | 6/10 | 2899 days | 14% |
| Melissa Komen | 1/10 | 2899 days | 7% |
| Catherine Briggs | 5/10 | 2899 days | 13% |
| Ashley | 1/10 | 2899 days | 7% |
| Ben | 1/10 | 2899 days | 7% |
| QUI DEE LEE | 1/10 | 2899 days | 7% |
| Dustin Benton | 7/10 | 2929 days | 15% |
| Oliver Wadey | 10/10 | 3052 days | 15% |
| Fallon Golden | 6/10 | 3143 days | 12% |
| Andrew Padgett | 6/10 | 3143 days | 12% |
| Michael Stützle | 9/10 | 3143 days | 14% |
| Alex | 1/10 | 3143 days | 5% |
| Saleena Ham | 9/10 | 3143 days | 14% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 3174 days | 5% |
| Amy | 1/10 | 3174 days | 5% |
| Cloe Chenevier | 7/10 | 3202 days | 12% |
| Sam Y | 10/10 | 3233 days | 13% |
| Marcos Garcia | 8/10 | 3233 days | 12% |
| Silvester Reijnders | 8/10 | 3233 days | 12% |
| Catherine | 1/10 | 3233 days | 5% |
| Dotty | 1/10 | 3264 days | 5% |
| Julie Charpiot | 6/10 | 3294 days | 10% |
| ZAHEER AHMED | 4/10 | 3294 days | 8% |
| Kay & Murray Geddes | 1/10 | 3294 days | 5% |
| Sandro Mueller | 2/10 | 3294 days | 5% |
| Jonathan Lloyd | 5/10 | 3325 days | 9% |
| Nalendra Pradono | 3/10 | 3417 days | 6% |
| Lucas Holloway | 10/10 | 3508 days | 10% |
| Victor Chin | 8/10 | 3508 days | 9% |
| Leo Minns | 1/10 | 3508 days | 4% |
| Andrea Aschenbrenner | 1/10 | 3508 days | 4% |
| Ludovic Bonneau | 7/10 | 3514 days | 9% |
| Laura Kudo | 9/10 | 3516 days | 9% |
| Brigitte CREPLET | 1/10 | 3530 days | 4% |
| Laurent Bon | 8/10 | 3539 days | 9% |
| J H | 1/10 | 3539 days | 4% |
| Paulus Petersen | 1/10 | 3539 days | 4% |
| Nadine and Michael | 3/10 | 3546 days | 5% |
| Trudie Abrahams | 9/10 | 3549 days | 9% |
| Philip Harway | 1/10 | 3567 days | 4% |
| Francesca Scott | 9/10 | 3575 days | 9% |
| Isabel Zedelius | 6/10 | 3578 days | 8% |
| Benedikt Lorenz | 7/10 | 3579 days | 8% |
| Kathrin Herbst | 4/10 | 3581 days | 6% |
| Erna Muller | 8/10 | 3583 days | 9% |
| Barbara Hirsch | 7/10 | 3585 days | 8% |
| Shaan and Steven Baker | 9/10 | 3589 days | 9% |
| Karina Gilverson | 1/10 | 3598 days | 3% |
| Christopher Neethling | 1/10 | 3598 days | 3% |
| Jelena Götte | 10/10 | 3598 days | 9% |
| Ingrid Loidl | 10/10 | 3598 days | 9% |
| Philippe Egli | 8/10 | 3598 days | 8% |
| Laila Torp | 1/10 | 3598 days | 3% |
| Jonathan Legris | 1/10 | 3598 days | 3% |
| Romain Cadieu | 9/10 | 3598 days | 9% |
| Katlyn Bessard | 1/10 | 3598 days | 3% |
| Martina Nacev | 1/10 | 3598 days | 3% |
| Laura David | 7/10 | 3616 days | 8% |
| Barbara Knops | 3/10 | 3617 days | 4% |
| Mireia Sanchez | 8/10 | 3620 days | 8% |
| Franziska Liebe | 8/10 | 3628 days | 8% |
| Babak Jafari | 1/10 | 3629 days | 3% |
| S I | 1/10 | 3629 days | 3% |
| Jonas Gorb | 8/10 | 3632 days | 8% |
| Rahel | 8/10 | 3632 days | 8% |
| Elien Dauwe | 8/10 | 3636 days | 8% |
| Thomas | 8/10 | 3640 days | 8% |
| Danny | 7/10 | 3640 days | 8% |
| Trevor Munson | 10/10 | 3690 days | 8% |
| Carlos R | 1/10 | 3690 days | 3% |
| Saskia Wolters | 6/10 | 3720 days | 6% |
| Kyle Fleischer | 10/10 | 3812 days | 6% |
| Jana Ebelina | 9/10 | 3857 days | 6% |
| Beth Cartwright | 1/10 | 3873 days | 2% |
| Skinny Sol | 1/10 | 3873 days | 2% |
| Igor Pretzer | 7/10 | 3887 days | 5% |
| Joerg | 9/10 | 3895 days | 5% |
| Lane Henderson | 8/10 | 3897 days | 5% |
| Johannes Eisel | 7/10 | 3901 days | 5% |
| Patrick Gargan | 10/10 | 3904 days | 5% |
| Surya Gregoire | 6/10 | 3904 days | 4% |
| Dale Luplow | 3/10 | 3904 days | 3% |
| Joerg Heinze | 9/10 | 3904 days | 5% |
| Zuzana Bariakova | 9/10 | 3904 days | 5% |
| Georg H. | 10/10 | 3904 days | 5% |
| Hannah Dent | 1/10 | 3904 days | 2% |
| Laura Rickards | 9/10 | 3904 days | 5% |
| Les Simshauser | 8/10 | 3904 days | 5% |
| Matt Irwin | 4/10 | 3914 days | 3% |
| Rachel Aspinall | 4/10 | 3926 days | 3% |
| Maaike van der Burg | 7/10 | 3933 days | 4% |
| olivier strasman | 6/10 | 3933 days | 4% |
| Harold Bugdahn | 10/10 | 3933 days | 5% |
| Antoine Jeaneau | 4/10 | 3933 days | 3% |
| Johanna Kuch | 6/10 | 3933 days | 4% |
| Megan Brown | 3/10 | 3933 days | 3% |
| Gabriel Siibers | 6/10 | 3933 days | 4% |
| David Sitton | 9/10 | 3937 days | 5% |
| Sven and Annie | 6/10 | 3946 days | 4% |
| Franziska Hohmann | 8/10 | 3947 days | 5% |
| Tiina Somerpuro | 2/10 | 3964 days | 2% |
| Shenae McEwan | 9/10 | 3964 days | 4% |
| Bonnie Fung-On | 8/10 | 3964 days | 4% |
| Philip Roggenkamp | 7/10 | 3964 days | 4% |
| Selly Fletcher | 10/10 | 3964 days | 4% |
| Paul Stafford | 7/10 | 3964 days | 4% |
| Gustavo Rodriguez | 7/10 | 3964 days | 4% |
| Andy Hug | 1/10 | 3995 days | 2% |
| Heinz Peter | 1/10 | 3995 days | 2% |
| Falko | 10/10 | 3998 days | 4% |
| Lissy Fehnker | 1/10 | 4025 days | 1% |
| bernd hagemann | 10/10 | 4025 days | 4% |
| Emma Bennett | 9/10 | 4056 days | 3% |
| Aline | 7/10 | 4056 days | 3% |
| SteffiChristian | 7/10 | 4086 days | 3% |
| Sam Smith | 1/10 | 4270 days | 0% |
| Unternahrer Timo | 8/10 | 4270 days | 1% |
| Sara Garside | 8/10 | 4286 days | 1% |
| Sue Strebe | 8/10 | 4288 days | 1% |
| Marie Schmid | 8/10 | 4291 days | 1% |
| Jonty Rushforth | 3/10 | 4298 days | 0% |
| Joost Hillen | 8/10 | 4298 days | 1% |
| Ben and Morgane | 9/10 | 4304 days | 1% |
| Jamie McArthur | 8/10 | 4320 days | 0% |
| Silvia Hudakova | 1/10 | 4329 days | 0% |
| Gemma Buckman | 1/10 | 4329 days | 0% |
| Sarah Lampl | 10/10 | 4329 days | 0% |
| Kim Smith | 10/10 | 4329 days | 0% |
| Eric Lambley | 5/10 | 4346 days | 0% |
| Jutta Bernhart | 8/10 | 4352 days | 0% |
| Casey Brown | 10/10 | 4360 days | 0% |
| Michael Weber | 9/10 | 4360 days | 0% |
| Henning89 | 10/10 | 4451 days | 6% |
| Iris Anette Berger | 9/10 | 4601 days | 5% |
| Olaf Krause | 9/10 | 4604 days | 5% |
| Brett Holleron | 10/10 | 4604 days | 6% |
| Claudia de Winter | 8/10 | 4606 days | 5% |
| Paul Saligari | 10/10 | 4630 days | 6% |
| Romina De Hill | 6/10 | 4633 days | 5% |
| Maria = Moller Hansen | 9/10 | 4646 days | 5% |
| Bjorn Houlberg | 8/10 | 4646 days | 5% |
| Manuela Michelbach | 8/10 | 4652 days | 5% |
| Danni Turnbull | 7/10 | 4659 days | 5% |
| Stefan Reutler | 9/10 | 4660 days | 5% |
| S B | 6/10 | 4676 days | 5% |
| M K | 7/10 | 4676 days | 5% |
| John Davis | 8/10 | 4693 days | 5% |
| Nora Zeitz | 8/10 | 4693 days | 5% |
| StingerMKO | 1/10 | 4694 days | 2% |
| Chris Mitchell | 10/10 | 4694 days | 6% |
| Bruce Schundler | 9/10 | 4694 days | 5% |
| Elin Andersson | 9/10 | 4694 days | 5% |
| Elin Paulssen | 7/10 | 4694 days | 5% |
| Jesse Farrell | 10/10 | 4703 days | 6% |
| Orla Hughes | 10/10 | 4703 days | 6% |
| anke | 1/10 | 4725 days | 2% |
| Max | 1/10 | 4725 days | 2% |
| J M | 7/10 | 4878 days | 5% |
| Friederike | 10/10 | 4984 days | 6% |
| Tanja Schlagermann | 8/10 | 5002 days | 5% |
| Carel Visser | 4/10 | 5059 days | 4% |
| Carolin | 1/10 | 5059 days | 2% |
| Alison Langley | 7/10 | 5072 days | 5% |
| Michael Kretzschmar | 7/10 | 5076 days | 5% |
| James Cookson | 8/10 | 5083 days | 5% |
| Laurits and Bettina | 8/10 | 5097 days | 5% |
| lavonc | 3/10 | 5120 days | 3% |
| CampervanKing | 8/10 | 5120 days | 5% |
| Mrjray | 10/10 | 5334 days | 6% |
| recycled_teenagers | 9/10 | 5334 days | 5% |
| stewburt | 10/10 | 5334 days | 6% |
| Signe Kaspersen | 9/10 | 5359 days | 5% |
| Eelke | 9/10 | 5365 days | 5% |
| theospierings | 10/10 | 5365 days | 6% |
| Indra t Jolle | 8/10 | 5369 days | 5% |
| Schael | 9/10 | 5369 days | 5% |
| Florion Scheffel | 7/10 | 5370 days | 5% |
| Marion Hassink | 8/10 | 5371 days | 5% |
| Carl & Desiree Potter | 9/10 | 5377 days | 5% |
| Diane Moss | 8/10 | 5379 days | 5% |
| Gloria, Rose & An | 7/10 | 5386 days | 5% |
| A Sorg | 8/10 | 5386 days | 5% |
| Elisabeth | 6/10 | 5387 days | 5% |
| Dman | 6/10 | 5394 days | 5% |
| Stefan Roehrbein | 7/10 | 5394 days | 5% |
| beckyw | 10/10 | 5456 days | 6% |
| Konny | 8/10 | 5472 days | 5% |
| collings57 | 10/10 | 5547 days | 6% |
| charlespang | 10/10 | 5578 days | 6% |
| hansdirk | 9/10 | 5609 days | 5% |
| Dave van Bergen | 9/10 | 5695 days | 5% |
| Knapen | 7/10 | 5711 days | 5% |
| noname | 10/10 | 5716 days | 6% |
| Graham Mason | 5/10 | 5718 days | 4% |
| Roald and Ellen | 6/10 | 5720 days | 5% |
| Tina Baun | 8/10 | 5723 days | 5% |
| nga | 9/10 | 5731 days | 5% |
| Viola Rickert | 8/10 | 5733 days | 5% |
| Peter | 7/10 | 5736 days | 5% |
| Danny and Loreen Way | 8/10 | 5747 days | 5% |
| Angi Otti | 8/10 | 5750 days | 5% |
| Barbara Koegel | 7/10 | 5756 days | 5% |
| Andreas Neo | 4/10 | 5756 days | 4% |
| Kevp72 | 8/10 | 5759 days | 5% |
| Brad_And_Sharon | 8/10 | 5851 days | 5% |
| steveE | 8/10 | 6035 days | 5% |
| Corine van Been | 8/10 | 6078 days | 5% |
| Stefan Scheiterlein | 8/10 | 6078 days | 5% |
| Hans | 8/10 | 6086 days | 5% |
| Matt Roper | 8/10 | 6087 days | 5% |
| Teresa Gizzi | 7/10 | 6089 days | 5% |
| Lynn Tichauer | 8/10 | 6107 days | 5% |
| Glenn Williamson | 8/10 | 6117 days | 5% |
| Richard Thompson | 8/10 | 6121 days | 5% |
| Arnold_Clarke | 9/10 | 6155 days | 5% |
| Stefan Lua | 6/10 | 6188 days | 5% |
| Jansen | 6/10 | 6190 days | 5% |
| Anayara Diaz Torres | 7/10 | 6197 days | 5% |
| jackson | 9/10 | 6247 days | 5% |
| kindel | 3/10 | 6312 days | 3% |
| dieteru | 5/10 | 6430 days | 4% |
| Peter Bowen-Simpkins | 6/10 | 6450 days | 5% |
| KathrinS | 8/10 | 6450 days | 5% |
| Ernst Thomas | 8/10 | 6451 days | 5% |
| gpollino | 2/10 | 6515 days | 2% |
| Helen | 8/10 | 6543 days | 5% |
| Toni Keown | 8/10 | 6572 days | 5% |
| Ashlee Gough | 9/10 | 6633 days | 5% |
| Georgina Mulligan | 5/10 | 6823 days | 4% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.94% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 47 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.88% |
| 198 | -3.90% |
| 199 | -3.92% |
| 200 | -3.94% |
| 201 | -3.96% |
| 202 | -3.98% |
| 203 | -4.00% |
| … | … |
Balancing Adjustment
16.66% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.