Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
62.95%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 790 days | 85% |
| Talia | 1/10 | 1096 days | 46% |
| Eilon | 10/10 | 1155 days | 100% |
| Hanno Benno | 5/10 | 1186 days | 70% |
| Ethan | 10/10 | 1400 days | 50% |
| Andries Caroto | 1/10 | 1461 days | 16% |
| DONT BOOK HERE | 1/10 | 1520 days | 13% |
| Peter | 1/10 | 2191 days | 5% |
| Simone | 1/10 | 2191 days | 5% |
| Jenny | 8/10 | 2222 days | 13% |
| Quentin Goutard | 2/10 | 2222 days | 6% |
| Michiel | 9/10 | 2251 days | 13% |
| Sheila Thorp | 5/10 | 2251 days | 10% |
| Thomas MULLER | 1/10 | 2251 days | 5% |
| Mika Feng | 1/10 | 2281 days | 5% |
| Matthias Heins | 1/10 | 2282 days | 5% |
| Jul Dy | 1/10 | 2282 days | 5% |
| Reng Kwan Lee | 8/10 | 2312 days | 12% |
| Bella | 7/10 | 2313 days | 12% |
| Jean | 2/10 | 2343 days | 5% |
| Helene Gosset | 8/10 | 2588 days | 11% |
| Kailyn Seitz | 8/10 | 2615 days | 10% |
| Jasper de Jong | 8/10 | 2616 days | 10% |
| Immanuel Tzipris | 1/10 | 2616 days | 4% |
| Gavin Kibble | 5/10 | 2647 days | 8% |
| Unhappy Camper | 1/10 | 2647 days | 4% |
| Benoît Dalard | 1/10 | 2647 days | 4% |
| Paola Rydman | 6/10 | 2677 days | 9% |
| Melissa Komen | 1/10 | 2677 days | 4% |
| Catherine Briggs | 5/10 | 2678 days | 8% |
| Ashley | 1/10 | 2678 days | 4% |
| Ben | 1/10 | 2678 days | 4% |
| QUI DEE LEE | 1/10 | 2678 days | 4% |
| Dustin Benton | 7/10 | 2707 days | 9% |
| Oliver Wadey | 10/10 | 2830 days | 9% |
| Fallon Golden | 6/10 | 2921 days | 7% |
| Andrew Padgett | 6/10 | 2921 days | 7% |
| Michael Stützle | 9/10 | 2921 days | 9% |
| Alex | 1/10 | 2922 days | 3% |
| Saleena Ham | 9/10 | 2922 days | 9% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 2953 days | 3% |
| Amy | 1/10 | 2953 days | 3% |
| Cloe Chenevier | 7/10 | 2980 days | 8% |
| Sam Y | 10/10 | 3011 days | 8% |
| Marcos Garcia | 8/10 | 3011 days | 8% |
| Silvester Reijnders | 8/10 | 3011 days | 8% |
| Catherine | 1/10 | 3012 days | 3% |
| Dotty | 1/10 | 3043 days | 3% |
| Julie Charpiot | 6/10 | 3072 days | 7% |
| ZAHEER AHMED | 4/10 | 3072 days | 5% |
| Kay & Murray Geddes | 1/10 | 3072 days | 3% |
| Sandro Mueller | 2/10 | 3072 days | 3% |
| Jonathan Lloyd | 5/10 | 3103 days | 6% |
| Nalendra Pradono | 3/10 | 3195 days | 3% |
| Lucas Holloway | 10/10 | 3286 days | 6% |
| Victor Chin | 8/10 | 3286 days | 6% |
| Leo Minns | 1/10 | 3286 days | 2% |
| Andrea Aschenbrenner | 1/10 | 3286 days | 2% |
| Ludovic Bonneau | 7/10 | 3293 days | 6% |
| Laura Kudo | 9/10 | 3295 days | 6% |
| Brigitte CREPLET | 1/10 | 3309 days | 2% |
| Laurent Bon | 8/10 | 3317 days | 6% |
| J H | 1/10 | 3317 days | 2% |
| Paulus Petersen | 1/10 | 3317 days | 2% |
| Nadine and Michael | 3/10 | 3325 days | 3% |
| Trudie Abrahams | 9/10 | 3328 days | 6% |
| Philip Harway | 1/10 | 3345 days | 2% |
| Francesca Scott | 9/10 | 3354 days | 6% |
| Isabel Zedelius | 6/10 | 3357 days | 5% |
| Benedikt Lorenz | 7/10 | 3358 days | 5% |
| Kathrin Herbst | 4/10 | 3360 days | 4% |
| Erna Muller | 8/10 | 3362 days | 6% |
| Barbara Hirsch | 7/10 | 3364 days | 5% |
| Shaan and Steven Baker | 9/10 | 3368 days | 6% |
| Karina Gilverson | 1/10 | 3376 days | 2% |
| Christopher Neethling | 1/10 | 3376 days | 2% |
| Jelena Götte | 10/10 | 3376 days | 6% |
| Ingrid Loidl | 10/10 | 3376 days | 6% |
| Philippe Egli | 8/10 | 3376 days | 6% |
| Laila Torp | 1/10 | 3376 days | 2% |
| Jonathan Legris | 1/10 | 3376 days | 2% |
| Romain Cadieu | 9/10 | 3376 days | 6% |
| Katlyn Bessard | 1/10 | 3376 days | 2% |
| Martina Nacev | 1/10 | 3376 days | 2% |
| Laura David | 7/10 | 3395 days | 5% |
| Barbara Knops | 3/10 | 3396 days | 3% |
| Mireia Sanchez | 8/10 | 3399 days | 5% |
| Franziska Liebe | 8/10 | 3407 days | 5% |
| Babak Jafari | 1/10 | 3407 days | 2% |
| S I | 1/10 | 3407 days | 2% |
| Jonas Gorb | 8/10 | 3411 days | 5% |
| Rahel | 8/10 | 3411 days | 5% |
| Elien Dauwe | 8/10 | 3415 days | 5% |
| Thomas | 8/10 | 3419 days | 5% |
| Danny | 7/10 | 3419 days | 5% |
| Trevor Munson | 10/10 | 3468 days | 5% |
| Carlos R | 1/10 | 3469 days | 2% |
| Saskia Wolters | 6/10 | 3498 days | 4% |
| Kyle Fleischer | 10/10 | 3590 days | 4% |
| Jana Ebelina | 9/10 | 3636 days | 4% |
| Beth Cartwright | 1/10 | 3651 days | 1% |
| Skinny Sol | 1/10 | 3651 days | 1% |
| Igor Pretzer | 7/10 | 3666 days | 4% |
| Joerg | 9/10 | 3674 days | 4% |
| Lane Henderson | 8/10 | 3676 days | 4% |
| Johannes Eisel | 7/10 | 3680 days | 3% |
| Patrick Gargan | 10/10 | 3682 days | 4% |
| Surya Gregoire | 6/10 | 3682 days | 3% |
| Dale Luplow | 3/10 | 3682 days | 2% |
| Joerg Heinze | 9/10 | 3682 days | 4% |
| Zuzana Bariakova | 9/10 | 3682 days | 4% |
| Georg H. | 10/10 | 3682 days | 4% |
| Hannah Dent | 1/10 | 3682 days | 1% |
| Laura Rickards | 9/10 | 3683 days | 4% |
| Les Simshauser | 8/10 | 3683 days | 4% |
| Matt Irwin | 4/10 | 3693 days | 2% |
| Rachel Aspinall | 4/10 | 3705 days | 2% |
| Maaike van der Burg | 7/10 | 3711 days | 3% |
| olivier strasman | 6/10 | 3711 days | 3% |
| Harold Bugdahn | 10/10 | 3711 days | 4% |
| Antoine Jeaneau | 4/10 | 3711 days | 2% |
| Johanna Kuch | 6/10 | 3712 days | 3% |
| Megan Brown | 3/10 | 3712 days | 2% |
| Gabriel Siibers | 6/10 | 3712 days | 3% |
| David Sitton | 9/10 | 3716 days | 4% |
| Sven and Annie | 6/10 | 3725 days | 3% |
| Franziska Hohmann | 8/10 | 3726 days | 3% |
| Tiina Somerpuro | 2/10 | 3742 days | 1% |
| Shenae McEwan | 9/10 | 3742 days | 3% |
| Bonnie Fung-On | 8/10 | 3742 days | 3% |
| Philip Roggenkamp | 7/10 | 3742 days | 3% |
| Selly Fletcher | 10/10 | 3742 days | 3% |
| Paul Stafford | 7/10 | 3743 days | 3% |
| Gustavo Rodriguez | 7/10 | 3743 days | 3% |
| Andy Hug | 1/10 | 3773 days | 1% |
| Heinz Peter | 1/10 | 3774 days | 1% |
| Falko | 10/10 | 3777 days | 3% |
| Lissy Fehnker | 1/10 | 3804 days | 1% |
| bernd hagemann | 10/10 | 3804 days | 3% |
| Emma Bennett | 9/10 | 3834 days | 3% |
| Aline | 7/10 | 3835 days | 3% |
| SteffiChristian | 7/10 | 3865 days | 2% |
| Sam Smith | 1/10 | 4048 days | 0% |
| Unternahrer Timo | 8/10 | 4048 days | 1% |
| Sara Garside | 8/10 | 4065 days | 1% |
| Sue Strebe | 8/10 | 4067 days | 1% |
| Marie Schmid | 8/10 | 4070 days | 1% |
| Jonty Rushforth | 3/10 | 4076 days | 0% |
| Joost Hillen | 8/10 | 4076 days | 1% |
| Ben and Morgane | 9/10 | 4083 days | 1% |
| Jamie McArthur | 8/10 | 4099 days | 1% |
| Silvia Hudakova | 1/10 | 4107 days | 0% |
| Gemma Buckman | 1/10 | 4107 days | 0% |
| Sarah Lampl | 10/10 | 4107 days | 1% |
| Kim Smith | 10/10 | 4107 days | 1% |
| Eric Lambley | 5/10 | 4125 days | 1% |
| Jutta Bernhart | 8/10 | 4131 days | 1% |
| Casey Brown | 10/10 | 4138 days | 1% |
| Michael Weber | 9/10 | 4138 days | 1% |
| Henning89 | 10/10 | 4229 days | 0% |
| Iris Anette Berger | 9/10 | 4380 days | 3% |
| Olaf Krause | 9/10 | 4383 days | 3% |
| Brett Holleron | 10/10 | 4383 days | 3% |
| Claudia de Winter | 8/10 | 4385 days | 3% |
| Paul Saligari | 10/10 | 4409 days | 3% |
| Romina De Hill | 6/10 | 4412 days | 2% |
| Maria = Moller Hansen | 9/10 | 4425 days | 3% |
| Bjorn Houlberg | 8/10 | 4425 days | 3% |
| Manuela Michelbach | 8/10 | 4431 days | 3% |
| Danni Turnbull | 7/10 | 4438 days | 2% |
| Stefan Reutler | 9/10 | 4439 days | 3% |
| S B | 6/10 | 4455 days | 2% |
| M K | 7/10 | 4455 days | 2% |
| John Davis | 8/10 | 4472 days | 3% |
| Nora Zeitz | 8/10 | 4472 days | 3% |
| StingerMKO | 1/10 | 4473 days | 1% |
| Chris Mitchell | 10/10 | 4473 days | 3% |
| Bruce Schundler | 9/10 | 4473 days | 3% |
| Elin Andersson | 9/10 | 4473 days | 3% |
| Elin Paulssen | 7/10 | 4473 days | 2% |
| Jesse Farrell | 10/10 | 4482 days | 3% |
| Orla Hughes | 10/10 | 4482 days | 3% |
| anke | 1/10 | 4504 days | 1% |
| Max | 1/10 | 4504 days | 1% |
| J M | 7/10 | 4657 days | 2% |
| Friederike | 10/10 | 4763 days | 3% |
| Tanja Schlagermann | 8/10 | 4781 days | 3% |
| Carel Visser | 4/10 | 4838 days | 1% |
| Carolin | 1/10 | 4838 days | 1% |
| Alison Langley | 7/10 | 4851 days | 2% |
| Michael Kretzschmar | 7/10 | 4855 days | 2% |
| James Cookson | 8/10 | 4862 days | 3% |
| Laurits and Bettina | 8/10 | 4876 days | 3% |
| lavonc | 3/10 | 4899 days | 1% |
| CampervanKing | 8/10 | 4899 days | 3% |
| Mrjray | 10/10 | 5113 days | 3% |
| recycled_teenagers | 9/10 | 5113 days | 3% |
| stewburt | 10/10 | 5113 days | 3% |
| Signe Kaspersen | 9/10 | 5138 days | 3% |
| Eelke | 9/10 | 5144 days | 3% |
| theospierings | 10/10 | 5144 days | 3% |
| Indra t Jolle | 8/10 | 5148 days | 3% |
| Schael | 9/10 | 5148 days | 3% |
| Florion Scheffel | 7/10 | 5149 days | 2% |
| Marion Hassink | 8/10 | 5150 days | 3% |
| Carl & Desiree Potter | 9/10 | 5156 days | 3% |
| Diane Moss | 8/10 | 5158 days | 3% |
| Gloria, Rose & An | 7/10 | 5165 days | 2% |
| A Sorg | 8/10 | 5165 days | 3% |
| Elisabeth | 6/10 | 5166 days | 2% |
| Dman | 6/10 | 5173 days | 2% |
| Stefan Roehrbein | 7/10 | 5173 days | 2% |
| beckyw | 10/10 | 5235 days | 3% |
| Konny | 8/10 | 5251 days | 3% |
| collings57 | 10/10 | 5326 days | 3% |
| charlespang | 10/10 | 5357 days | 3% |
| hansdirk | 9/10 | 5388 days | 3% |
| Dave van Bergen | 9/10 | 5474 days | 3% |
| Knapen | 7/10 | 5490 days | 2% |
| noname | 10/10 | 5495 days | 3% |
| Graham Mason | 5/10 | 5497 days | 2% |
| Roald and Ellen | 6/10 | 5499 days | 2% |
| Tina Baun | 8/10 | 5502 days | 3% |
| nga | 9/10 | 5510 days | 3% |
| Viola Rickert | 8/10 | 5512 days | 3% |
| Peter | 7/10 | 5515 days | 2% |
| Danny and Loreen Way | 8/10 | 5526 days | 3% |
| Angi Otti | 8/10 | 5529 days | 3% |
| Barbara Koegel | 7/10 | 5535 days | 2% |
| Andreas Neo | 4/10 | 5535 days | 1% |
| Kevp72 | 8/10 | 5538 days | 3% |
| Brad_And_Sharon | 8/10 | 5630 days | 3% |
| steveE | 8/10 | 5814 days | 3% |
| Corine van Been | 8/10 | 5857 days | 3% |
| Stefan Scheiterlein | 8/10 | 5857 days | 3% |
| Hans | 8/10 | 5865 days | 3% |
| Matt Roper | 8/10 | 5866 days | 3% |
| Teresa Gizzi | 7/10 | 5868 days | 2% |
| Lynn Tichauer | 8/10 | 5886 days | 3% |
| Glenn Williamson | 8/10 | 5896 days | 3% |
| Richard Thompson | 8/10 | 5900 days | 3% |
| Arnold_Clarke | 9/10 | 5934 days | 3% |
| Stefan Lua | 6/10 | 5967 days | 2% |
| Jansen | 6/10 | 5969 days | 2% |
| Anayara Diaz Torres | 7/10 | 5976 days | 2% |
| jackson | 9/10 | 6026 days | 3% |
| kindel | 3/10 | 6091 days | 1% |
| dieteru | 5/10 | 6209 days | 2% |
| Peter Bowen-Simpkins | 6/10 | 6229 days | 2% |
| KathrinS | 8/10 | 6229 days | 3% |
| Ernst Thomas | 8/10 | 6230 days | 3% |
| gpollino | 2/10 | 6293 days | 1% |
| Helen | 8/10 | 6321 days | 3% |
| Toni Keown | 8/10 | 6350 days | 3% |
| Ashlee Gough | 9/10 | 6411 days | 3% |
| Georgina Mulligan | 5/10 | 6602 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.74% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 60 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.68% |
| 198 | -3.70% |
| 199 | -3.72% |
| 200 | -3.74% |
| 201 | -3.76% |
| 202 | -3.77% |
| 203 | -3.79% |
| … | … |
Balancing Adjustment
17.03% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.