Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
63.54%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 991 days | 100% |
| Talia | 1/10 | 1297 days | 47% |
| Eilon | 10/10 | 1356 days | 97% |
| Hanno Benno | 5/10 | 1387 days | 67% |
| Ethan | 10/10 | 1601 days | 43% |
| Andries Caroto | 1/10 | 1662 days | 14% |
| DONT BOOK HERE | 1/10 | 1721 days | 12% |
| Peter | 1/10 | 2392 days | 8% |
| Simone | 1/10 | 2392 days | 8% |
| Jenny | 8/10 | 2423 days | 20% |
| Quentin Goutard | 2/10 | 2423 days | 9% |
| Michiel | 9/10 | 2452 days | 20% |
| Sheila Thorp | 5/10 | 2452 days | 16% |
| Thomas MULLER | 1/10 | 2452 days | 8% |
| Mika Feng | 1/10 | 2483 days | 8% |
| Matthias Heins | 1/10 | 2483 days | 8% |
| Jul Dy | 1/10 | 2483 days | 8% |
| Reng Kwan Lee | 8/10 | 2514 days | 19% |
| Bella | 7/10 | 2514 days | 18% |
| Jean | 2/10 | 2544 days | 9% |
| Helene Gosset | 8/10 | 2789 days | 17% |
| Kailyn Seitz | 8/10 | 2817 days | 16% |
| Jasper de Jong | 8/10 | 2817 days | 16% |
| Immanuel Tzipris | 1/10 | 2817 days | 7% |
| Gavin Kibble | 5/10 | 2848 days | 12% |
| Unhappy Camper | 1/10 | 2848 days | 6% |
| Benoît Dalard | 1/10 | 2848 days | 6% |
| Paola Rydman | 6/10 | 2879 days | 14% |
| Melissa Komen | 1/10 | 2879 days | 6% |
| Catherine Briggs | 5/10 | 2879 days | 12% |
| Ashley | 1/10 | 2879 days | 6% |
| Ben | 1/10 | 2879 days | 6% |
| QUI DEE LEE | 1/10 | 2879 days | 6% |
| Dustin Benton | 7/10 | 2909 days | 15% |
| Oliver Wadey | 10/10 | 3032 days | 14% |
| Fallon Golden | 6/10 | 3123 days | 11% |
| Andrew Padgett | 6/10 | 3123 days | 11% |
| Michael Stützle | 9/10 | 3123 days | 13% |
| Alex | 1/10 | 3123 days | 5% |
| Saleena Ham | 9/10 | 3123 days | 13% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 3154 days | 5% |
| Amy | 1/10 | 3154 days | 5% |
| Cloe Chenevier | 7/10 | 3182 days | 12% |
| Sam Y | 10/10 | 3213 days | 12% |
| Marcos Garcia | 8/10 | 3213 days | 12% |
| Silvester Reijnders | 8/10 | 3213 days | 12% |
| Catherine | 1/10 | 3213 days | 5% |
| Dotty | 1/10 | 3244 days | 5% |
| Julie Charpiot | 6/10 | 3274 days | 10% |
| ZAHEER AHMED | 4/10 | 3274 days | 8% |
| Kay & Murray Geddes | 1/10 | 3274 days | 5% |
| Sandro Mueller | 2/10 | 3274 days | 5% |
| Jonathan Lloyd | 5/10 | 3305 days | 9% |
| Nalendra Pradono | 3/10 | 3397 days | 5% |
| Lucas Holloway | 10/10 | 3488 days | 9% |
| Victor Chin | 8/10 | 3488 days | 9% |
| Leo Minns | 1/10 | 3488 days | 4% |
| Andrea Aschenbrenner | 1/10 | 3488 days | 4% |
| Ludovic Bonneau | 7/10 | 3494 days | 9% |
| Laura Kudo | 9/10 | 3496 days | 9% |
| Brigitte CREPLET | 1/10 | 3510 days | 4% |
| Laurent Bon | 8/10 | 3519 days | 9% |
| J H | 1/10 | 3519 days | 3% |
| Paulus Petersen | 1/10 | 3519 days | 3% |
| Nadine and Michael | 3/10 | 3526 days | 5% |
| Trudie Abrahams | 9/10 | 3529 days | 9% |
| Philip Harway | 1/10 | 3547 days | 3% |
| Francesca Scott | 9/10 | 3555 days | 9% |
| Isabel Zedelius | 6/10 | 3558 days | 7% |
| Benedikt Lorenz | 7/10 | 3559 days | 8% |
| Kathrin Herbst | 4/10 | 3561 days | 5% |
| Erna Muller | 8/10 | 3563 days | 8% |
| Barbara Hirsch | 7/10 | 3565 days | 8% |
| Shaan and Steven Baker | 9/10 | 3569 days | 8% |
| Karina Gilverson | 1/10 | 3578 days | 3% |
| Christopher Neethling | 1/10 | 3578 days | 3% |
| Jelena Götte | 10/10 | 3578 days | 8% |
| Ingrid Loidl | 10/10 | 3578 days | 8% |
| Philippe Egli | 8/10 | 3578 days | 8% |
| Laila Torp | 1/10 | 3578 days | 3% |
| Jonathan Legris | 1/10 | 3578 days | 3% |
| Romain Cadieu | 9/10 | 3578 days | 8% |
| Katlyn Bessard | 1/10 | 3578 days | 3% |
| Martina Nacev | 1/10 | 3578 days | 3% |
| Laura David | 7/10 | 3596 days | 8% |
| Barbara Knops | 3/10 | 3597 days | 4% |
| Mireia Sanchez | 8/10 | 3600 days | 8% |
| Franziska Liebe | 8/10 | 3608 days | 8% |
| Babak Jafari | 1/10 | 3609 days | 3% |
| S I | 1/10 | 3609 days | 3% |
| Jonas Gorb | 8/10 | 3612 days | 8% |
| Rahel | 8/10 | 3612 days | 8% |
| Elien Dauwe | 8/10 | 3616 days | 8% |
| Thomas | 8/10 | 3620 days | 8% |
| Danny | 7/10 | 3620 days | 7% |
| Trevor Munson | 10/10 | 3670 days | 7% |
| Carlos R | 1/10 | 3670 days | 3% |
| Saskia Wolters | 6/10 | 3700 days | 6% |
| Kyle Fleischer | 10/10 | 3792 days | 6% |
| Jana Ebelina | 9/10 | 3837 days | 6% |
| Beth Cartwright | 1/10 | 3853 days | 2% |
| Skinny Sol | 1/10 | 3853 days | 2% |
| Igor Pretzer | 7/10 | 3867 days | 5% |
| Joerg | 9/10 | 3875 days | 5% |
| Lane Henderson | 8/10 | 3877 days | 5% |
| Johannes Eisel | 7/10 | 3881 days | 5% |
| Patrick Gargan | 10/10 | 3884 days | 5% |
| Surya Gregoire | 6/10 | 3884 days | 4% |
| Dale Luplow | 3/10 | 3884 days | 3% |
| Joerg Heinze | 9/10 | 3884 days | 5% |
| Zuzana Bariakova | 9/10 | 3884 days | 5% |
| Georg H. | 10/10 | 3884 days | 5% |
| Hannah Dent | 1/10 | 3884 days | 2% |
| Laura Rickards | 9/10 | 3884 days | 5% |
| Les Simshauser | 8/10 | 3884 days | 5% |
| Matt Irwin | 4/10 | 3894 days | 3% |
| Rachel Aspinall | 4/10 | 3906 days | 3% |
| Maaike van der Burg | 7/10 | 3913 days | 4% |
| olivier strasman | 6/10 | 3913 days | 4% |
| Harold Bugdahn | 10/10 | 3913 days | 5% |
| Antoine Jeaneau | 4/10 | 3913 days | 3% |
| Johanna Kuch | 6/10 | 3913 days | 4% |
| Megan Brown | 3/10 | 3913 days | 2% |
| Gabriel Siibers | 6/10 | 3913 days | 4% |
| David Sitton | 9/10 | 3917 days | 5% |
| Sven and Annie | 6/10 | 3926 days | 4% |
| Franziska Hohmann | 8/10 | 3927 days | 4% |
| Tiina Somerpuro | 2/10 | 3944 days | 2% |
| Shenae McEwan | 9/10 | 3944 days | 4% |
| Bonnie Fung-On | 8/10 | 3944 days | 4% |
| Philip Roggenkamp | 7/10 | 3944 days | 4% |
| Selly Fletcher | 10/10 | 3944 days | 4% |
| Paul Stafford | 7/10 | 3944 days | 4% |
| Gustavo Rodriguez | 7/10 | 3944 days | 4% |
| Andy Hug | 1/10 | 3975 days | 1% |
| Heinz Peter | 1/10 | 3975 days | 1% |
| Falko | 10/10 | 3978 days | 4% |
| Lissy Fehnker | 1/10 | 4005 days | 1% |
| bernd hagemann | 10/10 | 4005 days | 4% |
| Emma Bennett | 9/10 | 4036 days | 3% |
| Aline | 7/10 | 4036 days | 3% |
| SteffiChristian | 7/10 | 4066 days | 3% |
| Sam Smith | 1/10 | 4250 days | 0% |
| Unternahrer Timo | 8/10 | 4250 days | 1% |
| Sara Garside | 8/10 | 4266 days | 1% |
| Sue Strebe | 8/10 | 4268 days | 1% |
| Marie Schmid | 8/10 | 4271 days | 1% |
| Jonty Rushforth | 3/10 | 4278 days | 0% |
| Joost Hillen | 8/10 | 4278 days | 1% |
| Ben and Morgane | 9/10 | 4284 days | 1% |
| Jamie McArthur | 8/10 | 4300 days | 1% |
| Silvia Hudakova | 1/10 | 4309 days | 0% |
| Gemma Buckman | 1/10 | 4309 days | 0% |
| Sarah Lampl | 10/10 | 4309 days | 0% |
| Kim Smith | 10/10 | 4309 days | 0% |
| Eric Lambley | 5/10 | 4326 days | 0% |
| Jutta Bernhart | 8/10 | 4332 days | 0% |
| Casey Brown | 10/10 | 4340 days | 0% |
| Michael Weber | 9/10 | 4340 days | 0% |
| Henning89 | 10/10 | 4431 days | 5% |
| Iris Anette Berger | 9/10 | 4581 days | 5% |
| Olaf Krause | 9/10 | 4584 days | 5% |
| Brett Holleron | 10/10 | 4584 days | 5% |
| Claudia de Winter | 8/10 | 4586 days | 5% |
| Paul Saligari | 10/10 | 4610 days | 5% |
| Romina De Hill | 6/10 | 4613 days | 4% |
| Maria = Moller Hansen | 9/10 | 4626 days | 5% |
| Bjorn Houlberg | 8/10 | 4626 days | 5% |
| Manuela Michelbach | 8/10 | 4632 days | 5% |
| Danni Turnbull | 7/10 | 4639 days | 5% |
| Stefan Reutler | 9/10 | 4640 days | 5% |
| S B | 6/10 | 4656 days | 4% |
| M K | 7/10 | 4656 days | 5% |
| John Davis | 8/10 | 4673 days | 5% |
| Nora Zeitz | 8/10 | 4673 days | 5% |
| StingerMKO | 1/10 | 4674 days | 2% |
| Chris Mitchell | 10/10 | 4674 days | 5% |
| Bruce Schundler | 9/10 | 4674 days | 5% |
| Elin Andersson | 9/10 | 4674 days | 5% |
| Elin Paulssen | 7/10 | 4674 days | 5% |
| Jesse Farrell | 10/10 | 4683 days | 5% |
| Orla Hughes | 10/10 | 4683 days | 5% |
| anke | 1/10 | 4705 days | 2% |
| Max | 1/10 | 4705 days | 2% |
| J M | 7/10 | 4858 days | 5% |
| Friederike | 10/10 | 4964 days | 5% |
| Tanja Schlagermann | 8/10 | 4982 days | 5% |
| Carel Visser | 4/10 | 5039 days | 3% |
| Carolin | 1/10 | 5039 days | 2% |
| Alison Langley | 7/10 | 5052 days | 5% |
| Michael Kretzschmar | 7/10 | 5056 days | 5% |
| James Cookson | 8/10 | 5063 days | 5% |
| Laurits and Bettina | 8/10 | 5077 days | 5% |
| lavonc | 3/10 | 5100 days | 3% |
| CampervanKing | 8/10 | 5100 days | 5% |
| Mrjray | 10/10 | 5314 days | 5% |
| recycled_teenagers | 9/10 | 5314 days | 5% |
| stewburt | 10/10 | 5314 days | 5% |
| Signe Kaspersen | 9/10 | 5339 days | 5% |
| Eelke | 9/10 | 5345 days | 5% |
| theospierings | 10/10 | 5345 days | 5% |
| Indra t Jolle | 8/10 | 5349 days | 5% |
| Schael | 9/10 | 5349 days | 5% |
| Florion Scheffel | 7/10 | 5350 days | 5% |
| Marion Hassink | 8/10 | 5351 days | 5% |
| Carl & Desiree Potter | 9/10 | 5357 days | 5% |
| Diane Moss | 8/10 | 5359 days | 5% |
| Gloria, Rose & An | 7/10 | 5366 days | 5% |
| A Sorg | 8/10 | 5366 days | 5% |
| Elisabeth | 6/10 | 5367 days | 4% |
| Dman | 6/10 | 5374 days | 4% |
| Stefan Roehrbein | 7/10 | 5374 days | 5% |
| beckyw | 10/10 | 5436 days | 5% |
| Konny | 8/10 | 5452 days | 5% |
| collings57 | 10/10 | 5527 days | 5% |
| charlespang | 10/10 | 5558 days | 5% |
| hansdirk | 9/10 | 5589 days | 5% |
| Dave van Bergen | 9/10 | 5675 days | 5% |
| Knapen | 7/10 | 5691 days | 5% |
| noname | 10/10 | 5696 days | 5% |
| Graham Mason | 5/10 | 5698 days | 4% |
| Roald and Ellen | 6/10 | 5700 days | 4% |
| Tina Baun | 8/10 | 5703 days | 5% |
| nga | 9/10 | 5711 days | 5% |
| Viola Rickert | 8/10 | 5713 days | 5% |
| Peter | 7/10 | 5716 days | 5% |
| Danny and Loreen Way | 8/10 | 5727 days | 5% |
| Angi Otti | 8/10 | 5730 days | 5% |
| Barbara Koegel | 7/10 | 5736 days | 5% |
| Andreas Neo | 4/10 | 5736 days | 3% |
| Kevp72 | 8/10 | 5739 days | 5% |
| Brad_And_Sharon | 8/10 | 5831 days | 5% |
| steveE | 8/10 | 6015 days | 5% |
| Corine van Been | 8/10 | 6058 days | 5% |
| Stefan Scheiterlein | 8/10 | 6058 days | 5% |
| Hans | 8/10 | 6066 days | 5% |
| Matt Roper | 8/10 | 6067 days | 5% |
| Teresa Gizzi | 7/10 | 6069 days | 5% |
| Lynn Tichauer | 8/10 | 6087 days | 5% |
| Glenn Williamson | 8/10 | 6097 days | 5% |
| Richard Thompson | 8/10 | 6101 days | 5% |
| Arnold_Clarke | 9/10 | 6135 days | 5% |
| Stefan Lua | 6/10 | 6168 days | 4% |
| Jansen | 6/10 | 6170 days | 4% |
| Anayara Diaz Torres | 7/10 | 6177 days | 5% |
| jackson | 9/10 | 6227 days | 5% |
| kindel | 3/10 | 6292 days | 3% |
| dieteru | 5/10 | 6410 days | 4% |
| Peter Bowen-Simpkins | 6/10 | 6430 days | 4% |
| KathrinS | 8/10 | 6430 days | 5% |
| Ernst Thomas | 8/10 | 6431 days | 5% |
| gpollino | 2/10 | 6495 days | 2% |
| Helen | 8/10 | 6523 days | 5% |
| Toni Keown | 8/10 | 6552 days | 5% |
| Ashlee Gough | 9/10 | 6613 days | 5% |
| Georgina Mulligan | 5/10 | 6803 days | 4% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.64% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.59% |
| 198 | -3.60% |
| 199 | -3.62% |
| 200 | -3.64% |
| 201 | -3.66% |
| 202 | -3.68% |
| 203 | -3.70% |
| … | … |
Balancing Adjustment
16.47% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.