Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
63.15%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 891 days | 95% |
| Talia | 1/10 | 1197 days | 47% |
| Eilon | 10/10 | 1256 days | 100% |
| Hanno Benno | 5/10 | 1287 days | 70% |
| Ethan | 10/10 | 1501 days | 47% |
| Andries Caroto | 1/10 | 1562 days | 15% |
| DONT BOOK HERE | 1/10 | 1621 days | 12% |
| Peter | 1/10 | 2292 days | 7% |
| Simone | 1/10 | 2292 days | 7% |
| Jenny | 8/10 | 2323 days | 16% |
| Quentin Goutard | 2/10 | 2323 days | 7% |
| Michiel | 9/10 | 2352 days | 16% |
| Sheila Thorp | 5/10 | 2352 days | 13% |
| Thomas MULLER | 1/10 | 2352 days | 6% |
| Mika Feng | 1/10 | 2382 days | 6% |
| Matthias Heins | 1/10 | 2383 days | 6% |
| Jul Dy | 1/10 | 2383 days | 6% |
| Reng Kwan Lee | 8/10 | 2413 days | 16% |
| Bella | 7/10 | 2414 days | 15% |
| Jean | 2/10 | 2444 days | 7% |
| Helene Gosset | 8/10 | 2689 days | 13% |
| Kailyn Seitz | 8/10 | 2716 days | 13% |
| Jasper de Jong | 8/10 | 2717 days | 13% |
| Immanuel Tzipris | 1/10 | 2717 days | 5% |
| Gavin Kibble | 5/10 | 2748 days | 10% |
| Unhappy Camper | 1/10 | 2748 days | 5% |
| Benoît Dalard | 1/10 | 2748 days | 5% |
| Paola Rydman | 6/10 | 2778 days | 11% |
| Melissa Komen | 1/10 | 2778 days | 5% |
| Catherine Briggs | 5/10 | 2779 days | 10% |
| Ashley | 1/10 | 2779 days | 5% |
| Ben | 1/10 | 2779 days | 5% |
| QUI DEE LEE | 1/10 | 2779 days | 5% |
| Dustin Benton | 7/10 | 2808 days | 12% |
| Oliver Wadey | 10/10 | 2931 days | 12% |
| Fallon Golden | 6/10 | 3022 days | 9% |
| Andrew Padgett | 6/10 | 3022 days | 9% |
| Michael Stützle | 9/10 | 3022 days | 11% |
| Alex | 1/10 | 3023 days | 4% |
| Saleena Ham | 9/10 | 3023 days | 11% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 3054 days | 4% |
| Amy | 1/10 | 3054 days | 4% |
| Cloe Chenevier | 7/10 | 3081 days | 10% |
| Sam Y | 10/10 | 3112 days | 10% |
| Marcos Garcia | 8/10 | 3112 days | 10% |
| Silvester Reijnders | 8/10 | 3112 days | 10% |
| Catherine | 1/10 | 3113 days | 4% |
| Dotty | 1/10 | 3144 days | 4% |
| Julie Charpiot | 6/10 | 3173 days | 8% |
| ZAHEER AHMED | 4/10 | 3173 days | 6% |
| Kay & Murray Geddes | 1/10 | 3173 days | 4% |
| Sandro Mueller | 2/10 | 3173 days | 4% |
| Jonathan Lloyd | 5/10 | 3204 days | 7% |
| Nalendra Pradono | 3/10 | 3296 days | 5% |
| Lucas Holloway | 10/10 | 3387 days | 8% |
| Victor Chin | 8/10 | 3387 days | 8% |
| Leo Minns | 1/10 | 3387 days | 3% |
| Andrea Aschenbrenner | 1/10 | 3387 days | 3% |
| Ludovic Bonneau | 7/10 | 3394 days | 7% |
| Laura Kudo | 9/10 | 3396 days | 8% |
| Brigitte CREPLET | 1/10 | 3410 days | 3% |
| Laurent Bon | 8/10 | 3418 days | 7% |
| J H | 1/10 | 3418 days | 3% |
| Paulus Petersen | 1/10 | 3418 days | 3% |
| Nadine and Michael | 3/10 | 3426 days | 4% |
| Trudie Abrahams | 9/10 | 3429 days | 7% |
| Philip Harway | 1/10 | 3446 days | 3% |
| Francesca Scott | 9/10 | 3455 days | 7% |
| Isabel Zedelius | 6/10 | 3458 days | 6% |
| Benedikt Lorenz | 7/10 | 3459 days | 7% |
| Kathrin Herbst | 4/10 | 3461 days | 5% |
| Erna Muller | 8/10 | 3463 days | 7% |
| Barbara Hirsch | 7/10 | 3465 days | 7% |
| Shaan and Steven Baker | 9/10 | 3469 days | 7% |
| Karina Gilverson | 1/10 | 3477 days | 3% |
| Christopher Neethling | 1/10 | 3477 days | 3% |
| Jelena Götte | 10/10 | 3477 days | 7% |
| Ingrid Loidl | 10/10 | 3477 days | 7% |
| Philippe Egli | 8/10 | 3477 days | 7% |
| Laila Torp | 1/10 | 3477 days | 3% |
| Jonathan Legris | 1/10 | 3477 days | 3% |
| Romain Cadieu | 9/10 | 3477 days | 7% |
| Katlyn Bessard | 1/10 | 3477 days | 3% |
| Martina Nacev | 1/10 | 3477 days | 3% |
| Laura David | 7/10 | 3496 days | 6% |
| Barbara Knops | 3/10 | 3497 days | 4% |
| Mireia Sanchez | 8/10 | 3500 days | 7% |
| Franziska Liebe | 8/10 | 3508 days | 7% |
| Babak Jafari | 1/10 | 3508 days | 3% |
| S I | 1/10 | 3508 days | 3% |
| Jonas Gorb | 8/10 | 3512 days | 7% |
| Rahel | 8/10 | 3512 days | 7% |
| Elien Dauwe | 8/10 | 3516 days | 7% |
| Thomas | 8/10 | 3520 days | 7% |
| Danny | 7/10 | 3520 days | 6% |
| Trevor Munson | 10/10 | 3569 days | 6% |
| Carlos R | 1/10 | 3570 days | 2% |
| Saskia Wolters | 6/10 | 3599 days | 5% |
| Kyle Fleischer | 10/10 | 3691 days | 5% |
| Jana Ebelina | 9/10 | 3737 days | 5% |
| Beth Cartwright | 1/10 | 3752 days | 2% |
| Skinny Sol | 1/10 | 3752 days | 2% |
| Igor Pretzer | 7/10 | 3767 days | 4% |
| Joerg | 9/10 | 3775 days | 5% |
| Lane Henderson | 8/10 | 3777 days | 5% |
| Johannes Eisel | 7/10 | 3781 days | 4% |
| Patrick Gargan | 10/10 | 3783 days | 5% |
| Surya Gregoire | 6/10 | 3783 days | 4% |
| Dale Luplow | 3/10 | 3783 days | 2% |
| Joerg Heinze | 9/10 | 3783 days | 5% |
| Zuzana Bariakova | 9/10 | 3783 days | 5% |
| Georg H. | 10/10 | 3783 days | 5% |
| Hannah Dent | 1/10 | 3783 days | 2% |
| Laura Rickards | 9/10 | 3784 days | 5% |
| Les Simshauser | 8/10 | 3784 days | 4% |
| Matt Irwin | 4/10 | 3794 days | 3% |
| Rachel Aspinall | 4/10 | 3806 days | 3% |
| Maaike van der Burg | 7/10 | 3812 days | 4% |
| olivier strasman | 6/10 | 3812 days | 4% |
| Harold Bugdahn | 10/10 | 3812 days | 4% |
| Antoine Jeaneau | 4/10 | 3812 days | 3% |
| Johanna Kuch | 6/10 | 3813 days | 4% |
| Megan Brown | 3/10 | 3813 days | 2% |
| Gabriel Siibers | 6/10 | 3813 days | 4% |
| David Sitton | 9/10 | 3817 days | 4% |
| Sven and Annie | 6/10 | 3826 days | 4% |
| Franziska Hohmann | 8/10 | 3827 days | 4% |
| Tiina Somerpuro | 2/10 | 3843 days | 2% |
| Shenae McEwan | 9/10 | 3843 days | 4% |
| Bonnie Fung-On | 8/10 | 3843 days | 4% |
| Philip Roggenkamp | 7/10 | 3843 days | 4% |
| Selly Fletcher | 10/10 | 3843 days | 4% |
| Paul Stafford | 7/10 | 3844 days | 4% |
| Gustavo Rodriguez | 7/10 | 3844 days | 4% |
| Andy Hug | 1/10 | 3874 days | 1% |
| Heinz Peter | 1/10 | 3875 days | 1% |
| Falko | 10/10 | 3878 days | 4% |
| Lissy Fehnker | 1/10 | 3905 days | 1% |
| bernd hagemann | 10/10 | 3905 days | 4% |
| Emma Bennett | 9/10 | 3935 days | 3% |
| Aline | 7/10 | 3936 days | 3% |
| SteffiChristian | 7/10 | 3966 days | 3% |
| Sam Smith | 1/10 | 4149 days | 0% |
| Unternahrer Timo | 8/10 | 4149 days | 1% |
| Sara Garside | 8/10 | 4166 days | 1% |
| Sue Strebe | 8/10 | 4168 days | 1% |
| Marie Schmid | 8/10 | 4171 days | 1% |
| Jonty Rushforth | 3/10 | 4177 days | 1% |
| Joost Hillen | 8/10 | 4177 days | 1% |
| Ben and Morgane | 9/10 | 4184 days | 1% |
| Jamie McArthur | 8/10 | 4200 days | 1% |
| Silvia Hudakova | 1/10 | 4208 days | 0% |
| Gemma Buckman | 1/10 | 4208 days | 0% |
| Sarah Lampl | 10/10 | 4208 days | 1% |
| Kim Smith | 10/10 | 4208 days | 1% |
| Eric Lambley | 5/10 | 4226 days | 1% |
| Jutta Bernhart | 8/10 | 4232 days | 1% |
| Casey Brown | 10/10 | 4239 days | 1% |
| Michael Weber | 9/10 | 4239 days | 1% |
| Henning89 | 10/10 | 4330 days | 0% |
| Iris Anette Berger | 9/10 | 4481 days | 4% |
| Olaf Krause | 9/10 | 4484 days | 4% |
| Brett Holleron | 10/10 | 4484 days | 4% |
| Claudia de Winter | 8/10 | 4486 days | 4% |
| Paul Saligari | 10/10 | 4510 days | 4% |
| Romina De Hill | 6/10 | 4513 days | 3% |
| Maria = Moller Hansen | 9/10 | 4526 days | 4% |
| Bjorn Houlberg | 8/10 | 4526 days | 4% |
| Manuela Michelbach | 8/10 | 4532 days | 4% |
| Danni Turnbull | 7/10 | 4539 days | 4% |
| Stefan Reutler | 9/10 | 4540 days | 4% |
| S B | 6/10 | 4556 days | 3% |
| M K | 7/10 | 4556 days | 4% |
| John Davis | 8/10 | 4573 days | 4% |
| Nora Zeitz | 8/10 | 4573 days | 4% |
| StingerMKO | 1/10 | 4574 days | 1% |
| Chris Mitchell | 10/10 | 4574 days | 4% |
| Bruce Schundler | 9/10 | 4574 days | 4% |
| Elin Andersson | 9/10 | 4574 days | 4% |
| Elin Paulssen | 7/10 | 4574 days | 4% |
| Jesse Farrell | 10/10 | 4583 days | 4% |
| Orla Hughes | 10/10 | 4583 days | 4% |
| anke | 1/10 | 4605 days | 1% |
| Max | 1/10 | 4605 days | 1% |
| J M | 7/10 | 4758 days | 4% |
| Friederike | 10/10 | 4864 days | 4% |
| Tanja Schlagermann | 8/10 | 4882 days | 4% |
| Carel Visser | 4/10 | 4939 days | 2% |
| Carolin | 1/10 | 4939 days | 1% |
| Alison Langley | 7/10 | 4952 days | 4% |
| Michael Kretzschmar | 7/10 | 4956 days | 4% |
| James Cookson | 8/10 | 4963 days | 4% |
| Laurits and Bettina | 8/10 | 4977 days | 4% |
| lavonc | 3/10 | 5000 days | 2% |
| CampervanKing | 8/10 | 5000 days | 4% |
| Mrjray | 10/10 | 5214 days | 4% |
| recycled_teenagers | 9/10 | 5214 days | 4% |
| stewburt | 10/10 | 5214 days | 4% |
| Signe Kaspersen | 9/10 | 5239 days | 4% |
| Eelke | 9/10 | 5245 days | 4% |
| theospierings | 10/10 | 5245 days | 4% |
| Indra t Jolle | 8/10 | 5249 days | 4% |
| Schael | 9/10 | 5249 days | 4% |
| Florion Scheffel | 7/10 | 5250 days | 4% |
| Marion Hassink | 8/10 | 5251 days | 4% |
| Carl & Desiree Potter | 9/10 | 5257 days | 4% |
| Diane Moss | 8/10 | 5259 days | 4% |
| Gloria, Rose & An | 7/10 | 5266 days | 4% |
| A Sorg | 8/10 | 5266 days | 4% |
| Elisabeth | 6/10 | 5267 days | 3% |
| Dman | 6/10 | 5274 days | 3% |
| Stefan Roehrbein | 7/10 | 5274 days | 4% |
| beckyw | 10/10 | 5336 days | 4% |
| Konny | 8/10 | 5352 days | 4% |
| collings57 | 10/10 | 5427 days | 4% |
| charlespang | 10/10 | 5458 days | 4% |
| hansdirk | 9/10 | 5489 days | 4% |
| Dave van Bergen | 9/10 | 5575 days | 4% |
| Knapen | 7/10 | 5591 days | 4% |
| noname | 10/10 | 5596 days | 4% |
| Graham Mason | 5/10 | 5598 days | 3% |
| Roald and Ellen | 6/10 | 5600 days | 3% |
| Tina Baun | 8/10 | 5603 days | 4% |
| nga | 9/10 | 5611 days | 4% |
| Viola Rickert | 8/10 | 5613 days | 4% |
| Peter | 7/10 | 5616 days | 4% |
| Danny and Loreen Way | 8/10 | 5627 days | 4% |
| Angi Otti | 8/10 | 5630 days | 4% |
| Barbara Koegel | 7/10 | 5636 days | 4% |
| Andreas Neo | 4/10 | 5636 days | 2% |
| Kevp72 | 8/10 | 5639 days | 4% |
| Brad_And_Sharon | 8/10 | 5731 days | 4% |
| steveE | 8/10 | 5915 days | 4% |
| Corine van Been | 8/10 | 5958 days | 4% |
| Stefan Scheiterlein | 8/10 | 5958 days | 4% |
| Hans | 8/10 | 5966 days | 4% |
| Matt Roper | 8/10 | 5967 days | 4% |
| Teresa Gizzi | 7/10 | 5969 days | 4% |
| Lynn Tichauer | 8/10 | 5987 days | 4% |
| Glenn Williamson | 8/10 | 5997 days | 4% |
| Richard Thompson | 8/10 | 6001 days | 4% |
| Arnold_Clarke | 9/10 | 6035 days | 4% |
| Stefan Lua | 6/10 | 6068 days | 3% |
| Jansen | 6/10 | 6070 days | 3% |
| Anayara Diaz Torres | 7/10 | 6077 days | 4% |
| jackson | 9/10 | 6127 days | 4% |
| kindel | 3/10 | 6192 days | 2% |
| dieteru | 5/10 | 6310 days | 3% |
| Peter Bowen-Simpkins | 6/10 | 6330 days | 3% |
| KathrinS | 8/10 | 6330 days | 4% |
| Ernst Thomas | 8/10 | 6331 days | 4% |
| gpollino | 2/10 | 6394 days | 2% |
| Helen | 8/10 | 6422 days | 4% |
| Toni Keown | 8/10 | 6451 days | 4% |
| Ashlee Gough | 9/10 | 6513 days | 4% |
| Georgina Mulligan | 5/10 | 6703 days | 3% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.00% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 125 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -1.97% |
| 198 | -1.98% |
| 199 | -1.99% |
| 200 | -2.00% |
| 201 | -2.01% |
| 202 | -2.02% |
| 203 | -2.03% |
| … | … |
Balancing Adjustment
15.48% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.