Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
63.05%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 851 days | 91% |
| Talia | 1/10 | 1157 days | 47% |
| Eilon | 10/10 | 1216 days | 100% |
| Hanno Benno | 5/10 | 1247 days | 70% |
| Ethan | 10/10 | 1461 days | 48% |
| Andries Caroto | 1/10 | 1522 days | 15% |
| DONT BOOK HERE | 1/10 | 1581 days | 12% |
| Peter | 1/10 | 2252 days | 6% |
| Simone | 1/10 | 2252 days | 6% |
| Jenny | 8/10 | 2283 days | 15% |
| Quentin Goutard | 2/10 | 2283 days | 7% |
| Michiel | 9/10 | 2312 days | 15% |
| Sheila Thorp | 5/10 | 2312 days | 11% |
| Thomas MULLER | 1/10 | 2312 days | 6% |
| Mika Feng | 1/10 | 2342 days | 6% |
| Matthias Heins | 1/10 | 2343 days | 6% |
| Jul Dy | 1/10 | 2343 days | 6% |
| Reng Kwan Lee | 8/10 | 2373 days | 14% |
| Bella | 7/10 | 2374 days | 13% |
| Jean | 2/10 | 2404 days | 6% |
| Helene Gosset | 8/10 | 2649 days | 12% |
| Kailyn Seitz | 8/10 | 2676 days | 12% |
| Jasper de Jong | 8/10 | 2677 days | 12% |
| Immanuel Tzipris | 1/10 | 2677 days | 5% |
| Gavin Kibble | 5/10 | 2708 days | 9% |
| Unhappy Camper | 1/10 | 2708 days | 4% |
| Benoît Dalard | 1/10 | 2708 days | 4% |
| Paola Rydman | 6/10 | 2738 days | 10% |
| Melissa Komen | 1/10 | 2738 days | 4% |
| Catherine Briggs | 5/10 | 2739 days | 9% |
| Ashley | 1/10 | 2739 days | 4% |
| Ben | 1/10 | 2739 days | 4% |
| QUI DEE LEE | 1/10 | 2739 days | 4% |
| Dustin Benton | 7/10 | 2768 days | 11% |
| Oliver Wadey | 10/10 | 2891 days | 11% |
| Fallon Golden | 6/10 | 2982 days | 8% |
| Andrew Padgett | 6/10 | 2982 days | 8% |
| Michael Stützle | 9/10 | 2982 days | 10% |
| Alex | 1/10 | 2983 days | 4% |
| Saleena Ham | 9/10 | 2983 days | 10% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 3014 days | 4% |
| Amy | 1/10 | 3014 days | 4% |
| Cloe Chenevier | 7/10 | 3041 days | 9% |
| Sam Y | 10/10 | 3072 days | 9% |
| Marcos Garcia | 8/10 | 3072 days | 9% |
| Silvester Reijnders | 8/10 | 3072 days | 9% |
| Catherine | 1/10 | 3073 days | 3% |
| Dotty | 1/10 | 3104 days | 3% |
| Julie Charpiot | 6/10 | 3133 days | 7% |
| ZAHEER AHMED | 4/10 | 3133 days | 5% |
| Kay & Murray Geddes | 1/10 | 3133 days | 3% |
| Sandro Mueller | 2/10 | 3133 days | 4% |
| Jonathan Lloyd | 5/10 | 3164 days | 6% |
| Nalendra Pradono | 3/10 | 3256 days | 4% |
| Lucas Holloway | 10/10 | 3347 days | 7% |
| Victor Chin | 8/10 | 3347 days | 7% |
| Leo Minns | 1/10 | 3347 days | 3% |
| Andrea Aschenbrenner | 1/10 | 3347 days | 3% |
| Ludovic Bonneau | 7/10 | 3354 days | 7% |
| Laura Kudo | 9/10 | 3356 days | 7% |
| Brigitte CREPLET | 1/10 | 3370 days | 2% |
| Laurent Bon | 8/10 | 3378 days | 7% |
| J H | 1/10 | 3378 days | 2% |
| Paulus Petersen | 1/10 | 3378 days | 2% |
| Nadine and Michael | 3/10 | 3386 days | 3% |
| Trudie Abrahams | 9/10 | 3389 days | 7% |
| Philip Harway | 1/10 | 3406 days | 2% |
| Francesca Scott | 9/10 | 3415 days | 7% |
| Isabel Zedelius | 6/10 | 3418 days | 6% |
| Benedikt Lorenz | 7/10 | 3419 days | 6% |
| Kathrin Herbst | 4/10 | 3421 days | 4% |
| Erna Muller | 8/10 | 3423 days | 6% |
| Barbara Hirsch | 7/10 | 3425 days | 6% |
| Shaan and Steven Baker | 9/10 | 3429 days | 6% |
| Karina Gilverson | 1/10 | 3437 days | 2% |
| Christopher Neethling | 1/10 | 3437 days | 2% |
| Jelena Götte | 10/10 | 3437 days | 6% |
| Ingrid Loidl | 10/10 | 3437 days | 6% |
| Philippe Egli | 8/10 | 3437 days | 6% |
| Laila Torp | 1/10 | 3437 days | 2% |
| Jonathan Legris | 1/10 | 3437 days | 2% |
| Romain Cadieu | 9/10 | 3437 days | 6% |
| Katlyn Bessard | 1/10 | 3437 days | 2% |
| Martina Nacev | 1/10 | 3437 days | 2% |
| Laura David | 7/10 | 3456 days | 6% |
| Barbara Knops | 3/10 | 3457 days | 3% |
| Mireia Sanchez | 8/10 | 3460 days | 6% |
| Franziska Liebe | 8/10 | 3468 days | 6% |
| Babak Jafari | 1/10 | 3468 days | 2% |
| S I | 1/10 | 3468 days | 2% |
| Jonas Gorb | 8/10 | 3472 days | 6% |
| Rahel | 8/10 | 3472 days | 6% |
| Elien Dauwe | 8/10 | 3476 days | 6% |
| Thomas | 8/10 | 3480 days | 6% |
| Danny | 7/10 | 3480 days | 6% |
| Trevor Munson | 10/10 | 3529 days | 6% |
| Carlos R | 1/10 | 3530 days | 2% |
| Saskia Wolters | 6/10 | 3559 days | 5% |
| Kyle Fleischer | 10/10 | 3651 days | 5% |
| Jana Ebelina | 9/10 | 3697 days | 4% |
| Beth Cartwright | 1/10 | 3712 days | 1% |
| Skinny Sol | 1/10 | 3712 days | 1% |
| Igor Pretzer | 7/10 | 3727 days | 4% |
| Joerg | 9/10 | 3735 days | 4% |
| Lane Henderson | 8/10 | 3737 days | 4% |
| Johannes Eisel | 7/10 | 3741 days | 4% |
| Patrick Gargan | 10/10 | 3743 days | 4% |
| Surya Gregoire | 6/10 | 3743 days | 3% |
| Dale Luplow | 3/10 | 3743 days | 2% |
| Joerg Heinze | 9/10 | 3743 days | 4% |
| Zuzana Bariakova | 9/10 | 3743 days | 4% |
| Georg H. | 10/10 | 3743 days | 4% |
| Hannah Dent | 1/10 | 3743 days | 1% |
| Laura Rickards | 9/10 | 3744 days | 4% |
| Les Simshauser | 8/10 | 3744 days | 4% |
| Matt Irwin | 4/10 | 3754 days | 2% |
| Rachel Aspinall | 4/10 | 3766 days | 2% |
| Maaike van der Burg | 7/10 | 3772 days | 4% |
| olivier strasman | 6/10 | 3772 days | 3% |
| Harold Bugdahn | 10/10 | 3772 days | 4% |
| Antoine Jeaneau | 4/10 | 3772 days | 2% |
| Johanna Kuch | 6/10 | 3773 days | 3% |
| Megan Brown | 3/10 | 3773 days | 2% |
| Gabriel Siibers | 6/10 | 3773 days | 3% |
| David Sitton | 9/10 | 3777 days | 4% |
| Sven and Annie | 6/10 | 3786 days | 3% |
| Franziska Hohmann | 8/10 | 3787 days | 4% |
| Tiina Somerpuro | 2/10 | 3803 days | 1% |
| Shenae McEwan | 9/10 | 3803 days | 4% |
| Bonnie Fung-On | 8/10 | 3803 days | 4% |
| Philip Roggenkamp | 7/10 | 3803 days | 3% |
| Selly Fletcher | 10/10 | 3803 days | 4% |
| Paul Stafford | 7/10 | 3804 days | 3% |
| Gustavo Rodriguez | 7/10 | 3804 days | 3% |
| Andy Hug | 1/10 | 3834 days | 1% |
| Heinz Peter | 1/10 | 3835 days | 1% |
| Falko | 10/10 | 3838 days | 3% |
| Lissy Fehnker | 1/10 | 3865 days | 1% |
| bernd hagemann | 10/10 | 3865 days | 3% |
| Emma Bennett | 9/10 | 3895 days | 3% |
| Aline | 7/10 | 3896 days | 3% |
| SteffiChristian | 7/10 | 3926 days | 3% |
| Sam Smith | 1/10 | 4109 days | 0% |
| Unternahrer Timo | 8/10 | 4109 days | 1% |
| Sara Garside | 8/10 | 4126 days | 1% |
| Sue Strebe | 8/10 | 4128 days | 1% |
| Marie Schmid | 8/10 | 4131 days | 1% |
| Jonty Rushforth | 3/10 | 4137 days | 0% |
| Joost Hillen | 8/10 | 4137 days | 1% |
| Ben and Morgane | 9/10 | 4144 days | 1% |
| Jamie McArthur | 8/10 | 4160 days | 1% |
| Silvia Hudakova | 1/10 | 4168 days | 0% |
| Gemma Buckman | 1/10 | 4168 days | 0% |
| Sarah Lampl | 10/10 | 4168 days | 1% |
| Kim Smith | 10/10 | 4168 days | 1% |
| Eric Lambley | 5/10 | 4186 days | 0% |
| Jutta Bernhart | 8/10 | 4192 days | 1% |
| Casey Brown | 10/10 | 4199 days | 1% |
| Michael Weber | 9/10 | 4199 days | 1% |
| Henning89 | 10/10 | 4290 days | 0% |
| Iris Anette Berger | 9/10 | 4441 days | 3% |
| Olaf Krause | 9/10 | 4444 days | 3% |
| Brett Holleron | 10/10 | 4444 days | 3% |
| Claudia de Winter | 8/10 | 4446 days | 3% |
| Paul Saligari | 10/10 | 4470 days | 3% |
| Romina De Hill | 6/10 | 4473 days | 3% |
| Maria = Moller Hansen | 9/10 | 4486 days | 3% |
| Bjorn Houlberg | 8/10 | 4486 days | 3% |
| Manuela Michelbach | 8/10 | 4492 days | 3% |
| Danni Turnbull | 7/10 | 4499 days | 3% |
| Stefan Reutler | 9/10 | 4500 days | 3% |
| S B | 6/10 | 4516 days | 3% |
| M K | 7/10 | 4516 days | 3% |
| John Davis | 8/10 | 4533 days | 3% |
| Nora Zeitz | 8/10 | 4533 days | 3% |
| StingerMKO | 1/10 | 4534 days | 1% |
| Chris Mitchell | 10/10 | 4534 days | 3% |
| Bruce Schundler | 9/10 | 4534 days | 3% |
| Elin Andersson | 9/10 | 4534 days | 3% |
| Elin Paulssen | 7/10 | 4534 days | 3% |
| Jesse Farrell | 10/10 | 4543 days | 3% |
| Orla Hughes | 10/10 | 4543 days | 3% |
| anke | 1/10 | 4565 days | 1% |
| Max | 1/10 | 4565 days | 1% |
| J M | 7/10 | 4718 days | 3% |
| Friederike | 10/10 | 4824 days | 3% |
| Tanja Schlagermann | 8/10 | 4842 days | 3% |
| Carel Visser | 4/10 | 4899 days | 2% |
| Carolin | 1/10 | 4899 days | 1% |
| Alison Langley | 7/10 | 4912 days | 3% |
| Michael Kretzschmar | 7/10 | 4916 days | 3% |
| James Cookson | 8/10 | 4923 days | 3% |
| Laurits and Bettina | 8/10 | 4937 days | 3% |
| lavonc | 3/10 | 4960 days | 1% |
| CampervanKing | 8/10 | 4960 days | 3% |
| Mrjray | 10/10 | 5174 days | 3% |
| recycled_teenagers | 9/10 | 5174 days | 3% |
| stewburt | 10/10 | 5174 days | 3% |
| Signe Kaspersen | 9/10 | 5199 days | 3% |
| Eelke | 9/10 | 5205 days | 3% |
| theospierings | 10/10 | 5205 days | 3% |
| Indra t Jolle | 8/10 | 5209 days | 3% |
| Schael | 9/10 | 5209 days | 3% |
| Florion Scheffel | 7/10 | 5210 days | 3% |
| Marion Hassink | 8/10 | 5211 days | 3% |
| Carl & Desiree Potter | 9/10 | 5217 days | 3% |
| Diane Moss | 8/10 | 5219 days | 3% |
| Gloria, Rose & An | 7/10 | 5226 days | 3% |
| A Sorg | 8/10 | 5226 days | 3% |
| Elisabeth | 6/10 | 5227 days | 3% |
| Dman | 6/10 | 5234 days | 3% |
| Stefan Roehrbein | 7/10 | 5234 days | 3% |
| beckyw | 10/10 | 5296 days | 3% |
| Konny | 8/10 | 5312 days | 3% |
| collings57 | 10/10 | 5387 days | 3% |
| charlespang | 10/10 | 5418 days | 3% |
| hansdirk | 9/10 | 5449 days | 3% |
| Dave van Bergen | 9/10 | 5535 days | 3% |
| Knapen | 7/10 | 5551 days | 3% |
| noname | 10/10 | 5556 days | 3% |
| Graham Mason | 5/10 | 5558 days | 2% |
| Roald and Ellen | 6/10 | 5560 days | 3% |
| Tina Baun | 8/10 | 5563 days | 3% |
| nga | 9/10 | 5571 days | 3% |
| Viola Rickert | 8/10 | 5573 days | 3% |
| Peter | 7/10 | 5576 days | 3% |
| Danny and Loreen Way | 8/10 | 5587 days | 3% |
| Angi Otti | 8/10 | 5590 days | 3% |
| Barbara Koegel | 7/10 | 5596 days | 3% |
| Andreas Neo | 4/10 | 5596 days | 2% |
| Kevp72 | 8/10 | 5599 days | 3% |
| Brad_And_Sharon | 8/10 | 5691 days | 3% |
| steveE | 8/10 | 5875 days | 3% |
| Corine van Been | 8/10 | 5918 days | 3% |
| Stefan Scheiterlein | 8/10 | 5918 days | 3% |
| Hans | 8/10 | 5926 days | 3% |
| Matt Roper | 8/10 | 5927 days | 3% |
| Teresa Gizzi | 7/10 | 5929 days | 3% |
| Lynn Tichauer | 8/10 | 5947 days | 3% |
| Glenn Williamson | 8/10 | 5957 days | 3% |
| Richard Thompson | 8/10 | 5961 days | 3% |
| Arnold_Clarke | 9/10 | 5995 days | 3% |
| Stefan Lua | 6/10 | 6028 days | 3% |
| Jansen | 6/10 | 6030 days | 3% |
| Anayara Diaz Torres | 7/10 | 6037 days | 3% |
| jackson | 9/10 | 6087 days | 3% |
| kindel | 3/10 | 6152 days | 1% |
| dieteru | 5/10 | 6270 days | 2% |
| Peter Bowen-Simpkins | 6/10 | 6290 days | 3% |
| KathrinS | 8/10 | 6290 days | 3% |
| Ernst Thomas | 8/10 | 6291 days | 3% |
| gpollino | 2/10 | 6354 days | 1% |
| Helen | 8/10 | 6382 days | 3% |
| Toni Keown | 8/10 | 6411 days | 3% |
| Ashlee Gough | 9/10 | 6472 days | 3% |
| Georgina Mulligan | 5/10 | 6663 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.45% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 106 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.42% |
| 198 | -2.43% |
| 199 | -2.44% |
| 200 | -2.45% |
| 201 | -2.46% |
| 202 | -2.48% |
| 203 | -2.49% |
| … | … |
Balancing Adjustment
15.93% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.