Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
62.59%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 750 days | 82% |
| Talia | 1/10 | 1056 days | 47% |
| Eilon | 10/10 | 1115 days | 100% |
| Hanno Benno | 5/10 | 1146 days | 71% |
| Ethan | 10/10 | 1359 days | 51% |
| Andries Caroto | 1/10 | 1421 days | 17% |
| DONT BOOK HERE | 1/10 | 1480 days | 14% |
| Peter | 1/10 | 2151 days | 5% |
| Simone | 1/10 | 2151 days | 5% |
| Jenny | 8/10 | 2182 days | 12% |
| Quentin Goutard | 2/10 | 2182 days | 6% |
| Michiel | 9/10 | 2211 days | 12% |
| Sheila Thorp | 5/10 | 2211 days | 10% |
| Thomas MULLER | 1/10 | 2211 days | 5% |
| Mika Feng | 1/10 | 2241 days | 5% |
| Matthias Heins | 1/10 | 2242 days | 5% |
| Jul Dy | 1/10 | 2242 days | 5% |
| Reng Kwan Lee | 8/10 | 2272 days | 12% |
| Bella | 7/10 | 2273 days | 11% |
| Jean | 2/10 | 2303 days | 5% |
| Helene Gosset | 8/10 | 2548 days | 10% |
| Kailyn Seitz | 8/10 | 2575 days | 10% |
| Jasper de Jong | 8/10 | 2576 days | 10% |
| Immanuel Tzipris | 1/10 | 2576 days | 4% |
| Gavin Kibble | 5/10 | 2607 days | 8% |
| Unhappy Camper | 1/10 | 2607 days | 4% |
| Benoît Dalard | 1/10 | 2607 days | 4% |
| Paola Rydman | 6/10 | 2637 days | 9% |
| Melissa Komen | 1/10 | 2637 days | 4% |
| Catherine Briggs | 5/10 | 2638 days | 8% |
| Ashley | 1/10 | 2638 days | 4% |
| Ben | 1/10 | 2638 days | 4% |
| QUI DEE LEE | 1/10 | 2638 days | 4% |
| Dustin Benton | 7/10 | 2667 days | 9% |
| Oliver Wadey | 10/10 | 2790 days | 9% |
| Fallon Golden | 6/10 | 2881 days | 7% |
| Andrew Padgett | 6/10 | 2881 days | 7% |
| Michael Stützle | 9/10 | 2881 days | 9% |
| Alex | 1/10 | 2882 days | 3% |
| Saleena Ham | 9/10 | 2882 days | 9% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 2913 days | 3% |
| Amy | 1/10 | 2913 days | 3% |
| Cloe Chenevier | 7/10 | 2940 days | 8% |
| Sam Y | 10/10 | 2971 days | 8% |
| Marcos Garcia | 8/10 | 2971 days | 8% |
| Silvester Reijnders | 8/10 | 2971 days | 8% |
| Catherine | 1/10 | 2972 days | 3% |
| Dotty | 1/10 | 3003 days | 3% |
| Julie Charpiot | 6/10 | 3032 days | 7% |
| ZAHEER AHMED | 4/10 | 3032 days | 5% |
| Kay & Murray Geddes | 1/10 | 3032 days | 3% |
| Sandro Mueller | 2/10 | 3032 days | 4% |
| Jonathan Lloyd | 5/10 | 3063 days | 6% |
| Nalendra Pradono | 3/10 | 3155 days | 4% |
| Lucas Holloway | 10/10 | 3246 days | 7% |
| Victor Chin | 8/10 | 3246 days | 6% |
| Leo Minns | 1/10 | 3246 days | 3% |
| Andrea Aschenbrenner | 1/10 | 3246 days | 3% |
| Ludovic Bonneau | 7/10 | 3253 days | 6% |
| Laura Kudo | 9/10 | 3255 days | 6% |
| Brigitte CREPLET | 1/10 | 3269 days | 3% |
| Laurent Bon | 8/10 | 3277 days | 6% |
| J H | 1/10 | 3277 days | 3% |
| Paulus Petersen | 1/10 | 3277 days | 3% |
| Nadine and Michael | 3/10 | 3285 days | 3% |
| Trudie Abrahams | 9/10 | 3288 days | 6% |
| Philip Harway | 1/10 | 3305 days | 2% |
| Francesca Scott | 9/10 | 3314 days | 6% |
| Isabel Zedelius | 6/10 | 3317 days | 5% |
| Benedikt Lorenz | 7/10 | 3318 days | 6% |
| Kathrin Herbst | 4/10 | 3320 days | 4% |
| Erna Muller | 8/10 | 3322 days | 6% |
| Barbara Hirsch | 7/10 | 3324 days | 6% |
| Shaan and Steven Baker | 9/10 | 3328 days | 6% |
| Karina Gilverson | 1/10 | 3336 days | 2% |
| Christopher Neethling | 1/10 | 3336 days | 2% |
| Jelena Götte | 10/10 | 3336 days | 6% |
| Ingrid Loidl | 10/10 | 3336 days | 6% |
| Philippe Egli | 8/10 | 3336 days | 6% |
| Laila Torp | 1/10 | 3336 days | 2% |
| Jonathan Legris | 1/10 | 3336 days | 2% |
| Romain Cadieu | 9/10 | 3336 days | 6% |
| Katlyn Bessard | 1/10 | 3336 days | 2% |
| Martina Nacev | 1/10 | 3336 days | 2% |
| Laura David | 7/10 | 3355 days | 5% |
| Barbara Knops | 3/10 | 3356 days | 3% |
| Mireia Sanchez | 8/10 | 3359 days | 6% |
| Franziska Liebe | 8/10 | 3367 days | 6% |
| Babak Jafari | 1/10 | 3367 days | 2% |
| S I | 1/10 | 3367 days | 2% |
| Jonas Gorb | 8/10 | 3371 days | 6% |
| Rahel | 8/10 | 3371 days | 6% |
| Elien Dauwe | 8/10 | 3375 days | 6% |
| Thomas | 8/10 | 3379 days | 6% |
| Danny | 7/10 | 3379 days | 5% |
| Trevor Munson | 10/10 | 3428 days | 5% |
| Carlos R | 1/10 | 3429 days | 2% |
| Saskia Wolters | 6/10 | 3458 days | 5% |
| Kyle Fleischer | 10/10 | 3550 days | 5% |
| Jana Ebelina | 9/10 | 3595 days | 4% |
| Beth Cartwright | 1/10 | 3611 days | 2% |
| Skinny Sol | 1/10 | 3611 days | 2% |
| Igor Pretzer | 7/10 | 3626 days | 4% |
| Joerg | 9/10 | 3634 days | 4% |
| Lane Henderson | 8/10 | 3636 days | 4% |
| Johannes Eisel | 7/10 | 3640 days | 4% |
| Patrick Gargan | 10/10 | 3642 days | 4% |
| Surya Gregoire | 6/10 | 3642 days | 4% |
| Dale Luplow | 3/10 | 3642 days | 2% |
| Joerg Heinze | 9/10 | 3642 days | 4% |
| Zuzana Bariakova | 9/10 | 3642 days | 4% |
| Georg H. | 10/10 | 3642 days | 4% |
| Hannah Dent | 1/10 | 3642 days | 2% |
| Laura Rickards | 9/10 | 3643 days | 4% |
| Les Simshauser | 8/10 | 3643 days | 4% |
| Matt Irwin | 4/10 | 3653 days | 3% |
| Rachel Aspinall | 4/10 | 3665 days | 3% |
| Maaike van der Burg | 7/10 | 3671 days | 4% |
| olivier strasman | 6/10 | 3671 days | 4% |
| Harold Bugdahn | 10/10 | 3671 days | 4% |
| Antoine Jeaneau | 4/10 | 3671 days | 3% |
| Johanna Kuch | 6/10 | 3672 days | 3% |
| Megan Brown | 3/10 | 3672 days | 2% |
| Gabriel Siibers | 6/10 | 3672 days | 3% |
| David Sitton | 9/10 | 3676 days | 4% |
| Sven and Annie | 6/10 | 3685 days | 3% |
| Franziska Hohmann | 8/10 | 3686 days | 4% |
| Tiina Somerpuro | 2/10 | 3702 days | 2% |
| Shenae McEwan | 9/10 | 3702 days | 4% |
| Bonnie Fung-On | 8/10 | 3702 days | 4% |
| Philip Roggenkamp | 7/10 | 3702 days | 4% |
| Selly Fletcher | 10/10 | 3702 days | 4% |
| Paul Stafford | 7/10 | 3703 days | 4% |
| Gustavo Rodriguez | 7/10 | 3703 days | 4% |
| Andy Hug | 1/10 | 3733 days | 1% |
| Heinz Peter | 1/10 | 3734 days | 1% |
| Falko | 10/10 | 3737 days | 4% |
| Lissy Fehnker | 1/10 | 3764 days | 1% |
| bernd hagemann | 10/10 | 3764 days | 4% |
| Emma Bennett | 9/10 | 3794 days | 3% |
| Aline | 7/10 | 3795 days | 3% |
| SteffiChristian | 7/10 | 3824 days | 3% |
| Sam Smith | 1/10 | 4008 days | 1% |
| Unternahrer Timo | 8/10 | 4008 days | 2% |
| Sara Garside | 8/10 | 4025 days | 2% |
| Sue Strebe | 8/10 | 4027 days | 2% |
| Marie Schmid | 8/10 | 4030 days | 2% |
| Jonty Rushforth | 3/10 | 4036 days | 1% |
| Joost Hillen | 8/10 | 4036 days | 2% |
| Ben and Morgane | 9/10 | 4043 days | 2% |
| Jamie McArthur | 8/10 | 4059 days | 2% |
| Silvia Hudakova | 1/10 | 4067 days | 1% |
| Gemma Buckman | 1/10 | 4067 days | 1% |
| Sarah Lampl | 10/10 | 4067 days | 2% |
| Kim Smith | 10/10 | 4067 days | 2% |
| Eric Lambley | 5/10 | 4085 days | 1% |
| Jutta Bernhart | 8/10 | 4091 days | 2% |
| Casey Brown | 10/10 | 4098 days | 2% |
| Michael Weber | 9/10 | 4098 days | 2% |
| Henning89 | 10/10 | 4189 days | 1% |
| Iris Anette Berger | 9/10 | 4340 days | 0% |
| Olaf Krause | 9/10 | 4343 days | 0% |
| Brett Holleron | 10/10 | 4343 days | 0% |
| Claudia de Winter | 8/10 | 4345 days | 0% |
| Paul Saligari | 10/10 | 4369 days | 0% |
| Romina De Hill | 6/10 | 4372 days | 0% |
| Maria = Moller Hansen | 9/10 | 4385 days | 3% |
| Bjorn Houlberg | 8/10 | 4385 days | 3% |
| Manuela Michelbach | 8/10 | 4391 days | 3% |
| Danni Turnbull | 7/10 | 4398 days | 3% |
| Stefan Reutler | 9/10 | 4399 days | 3% |
| S B | 6/10 | 4415 days | 3% |
| M K | 7/10 | 4415 days | 3% |
| John Davis | 8/10 | 4432 days | 3% |
| Nora Zeitz | 8/10 | 4432 days | 3% |
| StingerMKO | 1/10 | 4433 days | 1% |
| Chris Mitchell | 10/10 | 4433 days | 3% |
| Bruce Schundler | 9/10 | 4433 days | 3% |
| Elin Andersson | 9/10 | 4433 days | 3% |
| Elin Paulssen | 7/10 | 4433 days | 3% |
| Jesse Farrell | 10/10 | 4442 days | 3% |
| Orla Hughes | 10/10 | 4442 days | 3% |
| anke | 1/10 | 4464 days | 1% |
| Max | 1/10 | 4464 days | 1% |
| J M | 7/10 | 4616 days | 3% |
| Friederike | 10/10 | 4723 days | 3% |
| Tanja Schlagermann | 8/10 | 4741 days | 3% |
| Carel Visser | 4/10 | 4798 days | 2% |
| Carolin | 1/10 | 4798 days | 1% |
| Alison Langley | 7/10 | 4811 days | 3% |
| Michael Kretzschmar | 7/10 | 4815 days | 3% |
| James Cookson | 8/10 | 4822 days | 3% |
| Laurits and Bettina | 8/10 | 4836 days | 3% |
| lavonc | 3/10 | 4859 days | 2% |
| CampervanKing | 8/10 | 4859 days | 3% |
| Mrjray | 10/10 | 5073 days | 3% |
| recycled_teenagers | 9/10 | 5073 days | 3% |
| stewburt | 10/10 | 5073 days | 3% |
| Signe Kaspersen | 9/10 | 5098 days | 3% |
| Eelke | 9/10 | 5104 days | 3% |
| theospierings | 10/10 | 5104 days | 3% |
| Indra t Jolle | 8/10 | 5108 days | 3% |
| Schael | 9/10 | 5108 days | 3% |
| Florion Scheffel | 7/10 | 5109 days | 3% |
| Marion Hassink | 8/10 | 5110 days | 3% |
| Carl & Desiree Potter | 9/10 | 5116 days | 3% |
| Diane Moss | 8/10 | 5118 days | 3% |
| Gloria, Rose & An | 7/10 | 5125 days | 3% |
| A Sorg | 8/10 | 5125 days | 3% |
| Elisabeth | 6/10 | 5126 days | 3% |
| Dman | 6/10 | 5133 days | 3% |
| Stefan Roehrbein | 7/10 | 5133 days | 3% |
| beckyw | 10/10 | 5195 days | 3% |
| Konny | 8/10 | 5211 days | 3% |
| collings57 | 10/10 | 5285 days | 3% |
| charlespang | 10/10 | 5316 days | 3% |
| hansdirk | 9/10 | 5347 days | 3% |
| Dave van Bergen | 9/10 | 5433 days | 3% |
| Knapen | 7/10 | 5450 days | 3% |
| noname | 10/10 | 5455 days | 3% |
| Graham Mason | 5/10 | 5457 days | 2% |
| Roald and Ellen | 6/10 | 5459 days | 3% |
| Tina Baun | 8/10 | 5462 days | 3% |
| nga | 9/10 | 5470 days | 3% |
| Viola Rickert | 8/10 | 5472 days | 3% |
| Peter | 7/10 | 5475 days | 3% |
| Danny and Loreen Way | 8/10 | 5486 days | 3% |
| Angi Otti | 8/10 | 5489 days | 3% |
| Barbara Koegel | 7/10 | 5495 days | 3% |
| Andreas Neo | 4/10 | 5495 days | 2% |
| Kevp72 | 8/10 | 5498 days | 3% |
| Brad_And_Sharon | 8/10 | 5590 days | 3% |
| steveE | 8/10 | 5773 days | 3% |
| Corine van Been | 8/10 | 5817 days | 3% |
| Stefan Scheiterlein | 8/10 | 5817 days | 3% |
| Hans | 8/10 | 5825 days | 3% |
| Matt Roper | 8/10 | 5826 days | 3% |
| Teresa Gizzi | 7/10 | 5828 days | 3% |
| Lynn Tichauer | 8/10 | 5846 days | 3% |
| Glenn Williamson | 8/10 | 5856 days | 3% |
| Richard Thompson | 8/10 | 5860 days | 3% |
| Arnold_Clarke | 9/10 | 5894 days | 3% |
| Stefan Lua | 6/10 | 5927 days | 3% |
| Jansen | 6/10 | 5929 days | 3% |
| Anayara Diaz Torres | 7/10 | 5936 days | 3% |
| jackson | 9/10 | 5986 days | 3% |
| kindel | 3/10 | 6050 days | 2% |
| dieteru | 5/10 | 6169 days | 2% |
| Peter Bowen-Simpkins | 6/10 | 6189 days | 3% |
| KathrinS | 8/10 | 6189 days | 3% |
| Ernst Thomas | 8/10 | 6190 days | 3% |
| gpollino | 2/10 | 6253 days | 1% |
| Helen | 8/10 | 6281 days | 3% |
| Toni Keown | 8/10 | 6310 days | 3% |
| Ashlee Gough | 9/10 | 6371 days | 3% |
| Georgina Mulligan | 5/10 | 6562 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.14% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 53 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.12% |
| 200 | -4.14% |
| 201 | -4.16% |
| 202 | -4.19% |
| 203 | -4.21% |
| … | … |
Balancing Adjustment
17.65% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.