G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
63.42%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 951 days | 100% |
| Talia | 1/10 | 1257 days | 48% |
| Eilon | 10/10 | 1316 days | 100% |
| Hanno Benno | 5/10 | 1347 days | 69% |
| Ethan | 10/10 | 1561 days | 45% |
| Andries Caroto | 1/10 | 1622 days | 15% |
| DONT BOOK HERE | 1/10 | 1681 days | 12% |
| Peter | 1/10 | 2352 days | 8% |
| Simone | 1/10 | 2352 days | 8% |
| Jenny | 8/10 | 2383 days | 19% |
| Quentin Goutard | 2/10 | 2383 days | 9% |
| Michiel | 9/10 | 2412 days | 19% |
| Sheila Thorp | 5/10 | 2412 days | 14% |
| Thomas MULLER | 1/10 | 2412 days | 7% |
| Mika Feng | 1/10 | 2442 days | 7% |
| Matthias Heins | 1/10 | 2443 days | 7% |
| Jul Dy | 1/10 | 2443 days | 7% |
| Reng Kwan Lee | 8/10 | 2473 days | 18% |
| Bella | 7/10 | 2474 days | 17% |
| Jean | 2/10 | 2504 days | 8% |
| Helene Gosset | 8/10 | 2749 days | 15% |
| Kailyn Seitz | 8/10 | 2776 days | 15% |
| Jasper de Jong | 8/10 | 2777 days | 15% |
| Immanuel Tzipris | 1/10 | 2777 days | 6% |
| Gavin Kibble | 5/10 | 2808 days | 11% |
| Unhappy Camper | 1/10 | 2808 days | 6% |
| Benoît Dalard | 1/10 | 2808 days | 6% |
| Paola Rydman | 6/10 | 2838 days | 13% |
| Melissa Komen | 1/10 | 2838 days | 6% |
| Catherine Briggs | 5/10 | 2839 days | 11% |
| Ashley | 1/10 | 2839 days | 6% |
| Ben | 1/10 | 2839 days | 6% |
| QUI DEE LEE | 1/10 | 2839 days | 6% |
| Dustin Benton | 7/10 | 2868 days | 14% |
| Oliver Wadey | 10/10 | 2991 days | 13% |
| Fallon Golden | 6/10 | 3082 days | 11% |
| Andrew Padgett | 6/10 | 3082 days | 11% |
| Michael Stützle | 9/10 | 3082 days | 12% |
| Alex | 1/10 | 3083 days | 5% |
| Saleena Ham | 9/10 | 3083 days | 12% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 3114 days | 5% |
| Amy | 1/10 | 3114 days | 5% |
| Cloe Chenevier | 7/10 | 3141 days | 11% |
| Sam Y | 10/10 | 3172 days | 12% |
| Marcos Garcia | 8/10 | 3172 days | 11% |
| Silvester Reijnders | 8/10 | 3172 days | 11% |
| Catherine | 1/10 | 3173 days | 4% |
| Dotty | 1/10 | 3204 days | 4% |
| Julie Charpiot | 6/10 | 3233 days | 9% |
| ZAHEER AHMED | 4/10 | 3233 days | 7% |
| Kay & Murray Geddes | 1/10 | 3233 days | 4% |
| Sandro Mueller | 2/10 | 3233 days | 5% |
| Jonathan Lloyd | 5/10 | 3264 days | 8% |
| Nalendra Pradono | 3/10 | 3356 days | 5% |
| Lucas Holloway | 10/10 | 3447 days | 9% |
| Victor Chin | 8/10 | 3447 days | 9% |
| Leo Minns | 1/10 | 3447 days | 3% |
| Andrea Aschenbrenner | 1/10 | 3447 days | 3% |
| Ludovic Bonneau | 7/10 | 3454 days | 8% |
| Laura Kudo | 9/10 | 3456 days | 9% |
| Brigitte CREPLET | 1/10 | 3470 days | 3% |
| Laurent Bon | 8/10 | 3478 days | 8% |
| J H | 1/10 | 3478 days | 3% |
| Paulus Petersen | 1/10 | 3478 days | 3% |
| Nadine and Michael | 3/10 | 3486 days | 4% |
| Trudie Abrahams | 9/10 | 3489 days | 8% |
| Philip Harway | 1/10 | 3506 days | 3% |
| Francesca Scott | 9/10 | 3515 days | 8% |
| Isabel Zedelius | 6/10 | 3518 days | 7% |
| Benedikt Lorenz | 7/10 | 3519 days | 8% |
| Kathrin Herbst | 4/10 | 3521 days | 5% |
| Erna Muller | 8/10 | 3523 days | 8% |
| Barbara Hirsch | 7/10 | 3525 days | 7% |
| Shaan and Steven Baker | 9/10 | 3529 days | 8% |
| Karina Gilverson | 1/10 | 3537 days | 3% |
| Christopher Neethling | 1/10 | 3537 days | 3% |
| Jelena Götte | 10/10 | 3537 days | 8% |
| Ingrid Loidl | 10/10 | 3537 days | 8% |
| Philippe Egli | 8/10 | 3537 days | 8% |
| Laila Torp | 1/10 | 3537 days | 3% |
| Jonathan Legris | 1/10 | 3537 days | 3% |
| Romain Cadieu | 9/10 | 3537 days | 8% |
| Katlyn Bessard | 1/10 | 3537 days | 3% |
| Martina Nacev | 1/10 | 3537 days | 3% |
| Laura David | 7/10 | 3556 days | 7% |
| Barbara Knops | 3/10 | 3557 days | 4% |
| Mireia Sanchez | 8/10 | 3560 days | 8% |
| Franziska Liebe | 8/10 | 3568 days | 7% |
| Babak Jafari | 1/10 | 3568 days | 3% |
| S I | 1/10 | 3568 days | 3% |
| Jonas Gorb | 8/10 | 3572 days | 7% |
| Rahel | 8/10 | 3572 days | 7% |
| Elien Dauwe | 8/10 | 3576 days | 7% |
| Thomas | 8/10 | 3580 days | 7% |
| Danny | 7/10 | 3580 days | 7% |
| Trevor Munson | 10/10 | 3629 days | 7% |
| Carlos R | 1/10 | 3630 days | 3% |
| Saskia Wolters | 6/10 | 3659 days | 6% |
| Kyle Fleischer | 10/10 | 3751 days | 6% |
| Jana Ebelina | 9/10 | 3797 days | 5% |
| Beth Cartwright | 1/10 | 3812 days | 2% |
| Skinny Sol | 1/10 | 3812 days | 2% |
| Igor Pretzer | 7/10 | 3827 days | 5% |
| Joerg | 9/10 | 3835 days | 5% |
| Lane Henderson | 8/10 | 3837 days | 5% |
| Johannes Eisel | 7/10 | 3841 days | 5% |
| Patrick Gargan | 10/10 | 3843 days | 5% |
| Surya Gregoire | 6/10 | 3843 days | 4% |
| Dale Luplow | 3/10 | 3843 days | 2% |
| Joerg Heinze | 9/10 | 3843 days | 5% |
| Zuzana Bariakova | 9/10 | 3843 days | 5% |
| Georg H. | 10/10 | 3843 days | 5% |
| Hannah Dent | 1/10 | 3843 days | 2% |
| Laura Rickards | 9/10 | 3844 days | 5% |
| Les Simshauser | 8/10 | 3844 days | 5% |
| Matt Irwin | 4/10 | 3854 days | 3% |
| Rachel Aspinall | 4/10 | 3866 days | 3% |
| Maaike van der Burg | 7/10 | 3872 days | 4% |
| olivier strasman | 6/10 | 3872 days | 4% |
| Harold Bugdahn | 10/10 | 3872 days | 5% |
| Antoine Jeaneau | 4/10 | 3872 days | 3% |
| Johanna Kuch | 6/10 | 3873 days | 4% |
| Megan Brown | 3/10 | 3873 days | 2% |
| Gabriel Siibers | 6/10 | 3873 days | 4% |
| David Sitton | 9/10 | 3877 days | 4% |
| Sven and Annie | 6/10 | 3886 days | 4% |
| Franziska Hohmann | 8/10 | 3887 days | 4% |
| Tiina Somerpuro | 2/10 | 3903 days | 2% |
| Shenae McEwan | 9/10 | 3903 days | 4% |
| Bonnie Fung-On | 8/10 | 3903 days | 4% |
| Philip Roggenkamp | 7/10 | 3903 days | 4% |
| Selly Fletcher | 10/10 | 3903 days | 4% |
| Paul Stafford | 7/10 | 3904 days | 4% |
| Gustavo Rodriguez | 7/10 | 3904 days | 4% |
| Andy Hug | 1/10 | 3934 days | 1% |
| Heinz Peter | 1/10 | 3935 days | 1% |
| Falko | 10/10 | 3938 days | 4% |
| Lissy Fehnker | 1/10 | 3965 days | 1% |
| bernd hagemann | 10/10 | 3965 days | 4% |
| Emma Bennett | 9/10 | 3995 days | 3% |
| Aline | 7/10 | 3996 days | 3% |
| SteffiChristian | 7/10 | 4026 days | 3% |
| Sam Smith | 1/10 | 4209 days | 0% |
| Unternahrer Timo | 8/10 | 4209 days | 1% |
| Sara Garside | 8/10 | 4226 days | 1% |
| Sue Strebe | 8/10 | 4228 days | 1% |
| Marie Schmid | 8/10 | 4231 days | 1% |
| Jonty Rushforth | 3/10 | 4237 days | 0% |
| Joost Hillen | 8/10 | 4237 days | 1% |
| Ben and Morgane | 9/10 | 4244 days | 1% |
| Jamie McArthur | 8/10 | 4260 days | 1% |
| Silvia Hudakova | 1/10 | 4268 days | 0% |
| Gemma Buckman | 1/10 | 4268 days | 0% |
| Sarah Lampl | 10/10 | 4268 days | 1% |
| Kim Smith | 10/10 | 4268 days | 1% |
| Eric Lambley | 5/10 | 4286 days | 0% |
| Jutta Bernhart | 8/10 | 4292 days | 0% |
| Casey Brown | 10/10 | 4299 days | 0% |
| Michael Weber | 9/10 | 4299 days | 0% |
| Henning89 | 10/10 | 4390 days | 5% |
| Iris Anette Berger | 9/10 | 4541 days | 5% |
| Olaf Krause | 9/10 | 4544 days | 5% |
| Brett Holleron | 10/10 | 4544 days | 5% |
| Claudia de Winter | 8/10 | 4546 days | 5% |
| Paul Saligari | 10/10 | 4570 days | 5% |
| Romina De Hill | 6/10 | 4573 days | 4% |
| Maria = Moller Hansen | 9/10 | 4586 days | 5% |
| Bjorn Houlberg | 8/10 | 4586 days | 5% |
| Manuela Michelbach | 8/10 | 4592 days | 5% |
| Danni Turnbull | 7/10 | 4599 days | 4% |
| Stefan Reutler | 9/10 | 4600 days | 5% |
| S B | 6/10 | 4616 days | 4% |
| M K | 7/10 | 4616 days | 4% |
| John Davis | 8/10 | 4633 days | 5% |
| Nora Zeitz | 8/10 | 4633 days | 5% |
| StingerMKO | 1/10 | 4634 days | 2% |
| Chris Mitchell | 10/10 | 4634 days | 5% |
| Bruce Schundler | 9/10 | 4634 days | 5% |
| Elin Andersson | 9/10 | 4634 days | 5% |
| Elin Paulssen | 7/10 | 4634 days | 4% |
| Jesse Farrell | 10/10 | 4643 days | 5% |
| Orla Hughes | 10/10 | 4643 days | 5% |
| anke | 1/10 | 4665 days | 2% |
| Max | 1/10 | 4665 days | 2% |
| J M | 7/10 | 4818 days | 4% |
| Friederike | 10/10 | 4924 days | 5% |
| Tanja Schlagermann | 8/10 | 4942 days | 5% |
| Carel Visser | 4/10 | 4999 days | 3% |
| Carolin | 1/10 | 4999 days | 2% |
| Alison Langley | 7/10 | 5012 days | 4% |
| Michael Kretzschmar | 7/10 | 5016 days | 4% |
| James Cookson | 8/10 | 5023 days | 5% |
| Laurits and Bettina | 8/10 | 5037 days | 5% |
| lavonc | 3/10 | 5060 days | 2% |
| CampervanKing | 8/10 | 5060 days | 5% |
| Mrjray | 10/10 | 5274 days | 5% |
| recycled_teenagers | 9/10 | 5274 days | 5% |
| stewburt | 10/10 | 5274 days | 5% |
| Signe Kaspersen | 9/10 | 5299 days | 5% |
| Eelke | 9/10 | 5305 days | 5% |
| theospierings | 10/10 | 5305 days | 5% |
| Indra t Jolle | 8/10 | 5309 days | 5% |
| Schael | 9/10 | 5309 days | 5% |
| Florion Scheffel | 7/10 | 5310 days | 4% |
| Marion Hassink | 8/10 | 5311 days | 5% |
| Carl & Desiree Potter | 9/10 | 5317 days | 5% |
| Diane Moss | 8/10 | 5319 days | 5% |
| Gloria, Rose & An | 7/10 | 5326 days | 4% |
| A Sorg | 8/10 | 5326 days | 5% |
| Elisabeth | 6/10 | 5327 days | 4% |
| Dman | 6/10 | 5334 days | 4% |
| Stefan Roehrbein | 7/10 | 5334 days | 4% |
| beckyw | 10/10 | 5396 days | 5% |
| Konny | 8/10 | 5412 days | 5% |
| collings57 | 10/10 | 5487 days | 5% |
| charlespang | 10/10 | 5518 days | 5% |
| hansdirk | 9/10 | 5549 days | 5% |
| Dave van Bergen | 9/10 | 5635 days | 5% |
| Knapen | 7/10 | 5651 days | 4% |
| noname | 10/10 | 5656 days | 5% |
| Graham Mason | 5/10 | 5658 days | 3% |
| Roald and Ellen | 6/10 | 5660 days | 4% |
| Tina Baun | 8/10 | 5663 days | 5% |
| nga | 9/10 | 5671 days | 5% |
| Viola Rickert | 8/10 | 5673 days | 5% |
| Peter | 7/10 | 5676 days | 4% |
| Danny and Loreen Way | 8/10 | 5687 days | 5% |
| Angi Otti | 8/10 | 5690 days | 5% |
| Barbara Koegel | 7/10 | 5696 days | 4% |
| Andreas Neo | 4/10 | 5696 days | 3% |
| Kevp72 | 8/10 | 5699 days | 5% |
| Brad_And_Sharon | 8/10 | 5791 days | 5% |
| steveE | 8/10 | 5975 days | 5% |
| Corine van Been | 8/10 | 6018 days | 5% |
| Stefan Scheiterlein | 8/10 | 6018 days | 5% |
| Hans | 8/10 | 6026 days | 5% |
| Matt Roper | 8/10 | 6027 days | 5% |
| Teresa Gizzi | 7/10 | 6029 days | 4% |
| Lynn Tichauer | 8/10 | 6047 days | 5% |
| Glenn Williamson | 8/10 | 6057 days | 5% |
| Richard Thompson | 8/10 | 6061 days | 5% |
| Arnold_Clarke | 9/10 | 6095 days | 5% |
| Stefan Lua | 6/10 | 6128 days | 4% |
| Jansen | 6/10 | 6130 days | 4% |
| Anayara Diaz Torres | 7/10 | 6137 days | 4% |
| jackson | 9/10 | 6187 days | 5% |
| kindel | 3/10 | 6252 days | 2% |
| dieteru | 5/10 | 6370 days | 3% |
| Peter Bowen-Simpkins | 6/10 | 6390 days | 4% |
| KathrinS | 8/10 | 6390 days | 5% |
| Ernst Thomas | 8/10 | 6391 days | 5% |
| gpollino | 2/10 | 6454 days | 2% |
| Helen | 8/10 | 6482 days | 5% |
| Toni Keown | 8/10 | 6511 days | 5% |
| Ashlee Gough | 9/10 | 6572 days | 5% |
| Georgina Mulligan | 5/10 | 6763 days | 3% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.78% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 85 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.74% |
| 198 | -2.76% |
| 199 | -2.77% |
| 200 | -2.78% |
| 201 | -2.80% |
| 202 | -2.81% |
| 203 | -2.83% |
| … | … |
Balancing Adjustment
15.88% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.