Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
63.20%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 911 days | 96% |
| Talia | 1/10 | 1217 days | 48% |
| Eilon | 10/10 | 1276 days | 100% |
| Hanno Benno | 5/10 | 1307 days | 70% |
| Ethan | 10/10 | 1521 days | 46% |
| Andries Caroto | 1/10 | 1582 days | 15% |
| DONT BOOK HERE | 1/10 | 1641 days | 12% |
| Peter | 1/10 | 2312 days | 7% |
| Simone | 1/10 | 2312 days | 7% |
| Jenny | 8/10 | 2343 days | 17% |
| Quentin Goutard | 2/10 | 2343 days | 8% |
| Michiel | 9/10 | 2372 days | 17% |
| Sheila Thorp | 5/10 | 2372 days | 13% |
| Thomas MULLER | 1/10 | 2372 days | 7% |
| Mika Feng | 1/10 | 2403 days | 7% |
| Matthias Heins | 1/10 | 2403 days | 7% |
| Jul Dy | 1/10 | 2403 days | 7% |
| Reng Kwan Lee | 8/10 | 2434 days | 17% |
| Bella | 7/10 | 2434 days | 16% |
| Jean | 2/10 | 2464 days | 7% |
| Helene Gosset | 8/10 | 2709 days | 14% |
| Kailyn Seitz | 8/10 | 2737 days | 14% |
| Jasper de Jong | 8/10 | 2737 days | 14% |
| Immanuel Tzipris | 1/10 | 2737 days | 6% |
| Gavin Kibble | 5/10 | 2768 days | 11% |
| Unhappy Camper | 1/10 | 2768 days | 6% |
| Benoît Dalard | 1/10 | 2768 days | 6% |
| Paola Rydman | 6/10 | 2799 days | 12% |
| Melissa Komen | 1/10 | 2799 days | 5% |
| Catherine Briggs | 5/10 | 2799 days | 10% |
| Ashley | 1/10 | 2799 days | 5% |
| Ben | 1/10 | 2799 days | 5% |
| QUI DEE LEE | 1/10 | 2799 days | 5% |
| Dustin Benton | 7/10 | 2829 days | 13% |
| Oliver Wadey | 10/10 | 2952 days | 12% |
| Fallon Golden | 6/10 | 3043 days | 10% |
| Andrew Padgett | 6/10 | 3043 days | 10% |
| Michael Stützle | 9/10 | 3043 days | 11% |
| Alex | 1/10 | 3043 days | 5% |
| Saleena Ham | 9/10 | 3043 days | 11% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 3074 days | 4% |
| Amy | 1/10 | 3074 days | 4% |
| Cloe Chenevier | 7/10 | 3102 days | 10% |
| Sam Y | 10/10 | 3133 days | 11% |
| Marcos Garcia | 8/10 | 3133 days | 11% |
| Silvester Reijnders | 8/10 | 3133 days | 11% |
| Catherine | 1/10 | 3133 days | 4% |
| Dotty | 1/10 | 3164 days | 4% |
| Julie Charpiot | 6/10 | 3194 days | 9% |
| ZAHEER AHMED | 4/10 | 3194 days | 7% |
| Kay & Murray Geddes | 1/10 | 3194 days | 4% |
| Sandro Mueller | 2/10 | 3194 days | 5% |
| Jonathan Lloyd | 5/10 | 3225 days | 8% |
| Nalendra Pradono | 3/10 | 3317 days | 5% |
| Lucas Holloway | 10/10 | 3408 days | 8% |
| Victor Chin | 8/10 | 3408 days | 8% |
| Leo Minns | 1/10 | 3408 days | 3% |
| Andrea Aschenbrenner | 1/10 | 3408 days | 3% |
| Ludovic Bonneau | 7/10 | 3414 days | 8% |
| Laura Kudo | 9/10 | 3416 days | 8% |
| Brigitte CREPLET | 1/10 | 3430 days | 3% |
| Laurent Bon | 8/10 | 3439 days | 8% |
| J H | 1/10 | 3439 days | 3% |
| Paulus Petersen | 1/10 | 3439 days | 3% |
| Nadine and Michael | 3/10 | 3446 days | 4% |
| Trudie Abrahams | 9/10 | 3449 days | 8% |
| Philip Harway | 1/10 | 3467 days | 3% |
| Francesca Scott | 9/10 | 3475 days | 8% |
| Isabel Zedelius | 6/10 | 3478 days | 7% |
| Benedikt Lorenz | 7/10 | 3479 days | 7% |
| Kathrin Herbst | 4/10 | 3481 days | 5% |
| Erna Muller | 8/10 | 3483 days | 8% |
| Barbara Hirsch | 7/10 | 3485 days | 7% |
| Shaan and Steven Baker | 9/10 | 3489 days | 8% |
| Karina Gilverson | 1/10 | 3498 days | 3% |
| Christopher Neethling | 1/10 | 3498 days | 3% |
| Jelena Götte | 10/10 | 3498 days | 8% |
| Ingrid Loidl | 10/10 | 3498 days | 8% |
| Philippe Egli | 8/10 | 3498 days | 7% |
| Laila Torp | 1/10 | 3498 days | 3% |
| Jonathan Legris | 1/10 | 3498 days | 3% |
| Romain Cadieu | 9/10 | 3498 days | 7% |
| Katlyn Bessard | 1/10 | 3498 days | 3% |
| Martina Nacev | 1/10 | 3498 days | 3% |
| Laura David | 7/10 | 3516 days | 7% |
| Barbara Knops | 3/10 | 3517 days | 4% |
| Mireia Sanchez | 8/10 | 3520 days | 7% |
| Franziska Liebe | 8/10 | 3528 days | 7% |
| Babak Jafari | 1/10 | 3529 days | 3% |
| S I | 1/10 | 3529 days | 3% |
| Jonas Gorb | 8/10 | 3532 days | 7% |
| Rahel | 8/10 | 3532 days | 7% |
| Elien Dauwe | 8/10 | 3536 days | 7% |
| Thomas | 8/10 | 3540 days | 7% |
| Danny | 7/10 | 3540 days | 7% |
| Trevor Munson | 10/10 | 3590 days | 7% |
| Carlos R | 1/10 | 3590 days | 3% |
| Saskia Wolters | 6/10 | 3620 days | 6% |
| Kyle Fleischer | 10/10 | 3712 days | 6% |
| Jana Ebelina | 9/10 | 3757 days | 5% |
| Beth Cartwright | 1/10 | 3773 days | 2% |
| Skinny Sol | 1/10 | 3773 days | 2% |
| Igor Pretzer | 7/10 | 3787 days | 5% |
| Joerg | 9/10 | 3795 days | 5% |
| Lane Henderson | 8/10 | 3797 days | 5% |
| Johannes Eisel | 7/10 | 3801 days | 5% |
| Patrick Gargan | 10/10 | 3804 days | 5% |
| Surya Gregoire | 6/10 | 3804 days | 4% |
| Dale Luplow | 3/10 | 3804 days | 3% |
| Joerg Heinze | 9/10 | 3804 days | 5% |
| Zuzana Bariakova | 9/10 | 3804 days | 5% |
| Georg H. | 10/10 | 3804 days | 5% |
| Hannah Dent | 1/10 | 3804 days | 2% |
| Laura Rickards | 9/10 | 3804 days | 5% |
| Les Simshauser | 8/10 | 3804 days | 5% |
| Matt Irwin | 4/10 | 3814 days | 3% |
| Rachel Aspinall | 4/10 | 3826 days | 3% |
| Maaike van der Burg | 7/10 | 3833 days | 4% |
| olivier strasman | 6/10 | 3833 days | 4% |
| Harold Bugdahn | 10/10 | 3833 days | 5% |
| Antoine Jeaneau | 4/10 | 3833 days | 3% |
| Johanna Kuch | 6/10 | 3833 days | 4% |
| Megan Brown | 3/10 | 3833 days | 2% |
| Gabriel Siibers | 6/10 | 3833 days | 4% |
| David Sitton | 9/10 | 3837 days | 4% |
| Sven and Annie | 6/10 | 3846 days | 4% |
| Franziska Hohmann | 8/10 | 3847 days | 4% |
| Tiina Somerpuro | 2/10 | 3864 days | 2% |
| Shenae McEwan | 9/10 | 3864 days | 4% |
| Bonnie Fung-On | 8/10 | 3864 days | 4% |
| Philip Roggenkamp | 7/10 | 3864 days | 4% |
| Selly Fletcher | 10/10 | 3864 days | 4% |
| Paul Stafford | 7/10 | 3864 days | 4% |
| Gustavo Rodriguez | 7/10 | 3864 days | 4% |
| Andy Hug | 1/10 | 3895 days | 1% |
| Heinz Peter | 1/10 | 3895 days | 1% |
| Falko | 10/10 | 3898 days | 4% |
| Lissy Fehnker | 1/10 | 3925 days | 1% |
| bernd hagemann | 10/10 | 3925 days | 4% |
| Emma Bennett | 9/10 | 3956 days | 3% |
| Aline | 7/10 | 3956 days | 3% |
| SteffiChristian | 7/10 | 3986 days | 3% |
| Sam Smith | 1/10 | 4170 days | 0% |
| Unternahrer Timo | 8/10 | 4170 days | 2% |
| Sara Garside | 8/10 | 4186 days | 1% |
| Sue Strebe | 8/10 | 4188 days | 1% |
| Marie Schmid | 8/10 | 4191 days | 1% |
| Jonty Rushforth | 3/10 | 4198 days | 1% |
| Joost Hillen | 8/10 | 4198 days | 1% |
| Ben and Morgane | 9/10 | 4204 days | 1% |
| Jamie McArthur | 8/10 | 4220 days | 1% |
| Silvia Hudakova | 1/10 | 4229 days | 0% |
| Gemma Buckman | 1/10 | 4229 days | 0% |
| Sarah Lampl | 10/10 | 4229 days | 1% |
| Kim Smith | 10/10 | 4229 days | 1% |
| Eric Lambley | 5/10 | 4246 days | 1% |
| Jutta Bernhart | 8/10 | 4252 days | 1% |
| Casey Brown | 10/10 | 4260 days | 1% |
| Michael Weber | 9/10 | 4260 days | 1% |
| Henning89 | 10/10 | 4351 days | 0% |
| Iris Anette Berger | 9/10 | 4501 days | 4% |
| Olaf Krause | 9/10 | 4504 days | 4% |
| Brett Holleron | 10/10 | 4504 days | 4% |
| Claudia de Winter | 8/10 | 4506 days | 4% |
| Paul Saligari | 10/10 | 4530 days | 4% |
| Romina De Hill | 6/10 | 4533 days | 4% |
| Maria = Moller Hansen | 9/10 | 4546 days | 4% |
| Bjorn Houlberg | 8/10 | 4546 days | 4% |
| Manuela Michelbach | 8/10 | 4552 days | 4% |
| Danni Turnbull | 7/10 | 4559 days | 4% |
| Stefan Reutler | 9/10 | 4560 days | 4% |
| S B | 6/10 | 4576 days | 4% |
| M K | 7/10 | 4576 days | 4% |
| John Davis | 8/10 | 4593 days | 4% |
| Nora Zeitz | 8/10 | 4593 days | 4% |
| StingerMKO | 1/10 | 4594 days | 2% |
| Chris Mitchell | 10/10 | 4594 days | 4% |
| Bruce Schundler | 9/10 | 4594 days | 4% |
| Elin Andersson | 9/10 | 4594 days | 4% |
| Elin Paulssen | 7/10 | 4594 days | 4% |
| Jesse Farrell | 10/10 | 4603 days | 4% |
| Orla Hughes | 10/10 | 4603 days | 4% |
| anke | 1/10 | 4625 days | 2% |
| Max | 1/10 | 4625 days | 2% |
| J M | 7/10 | 4778 days | 4% |
| Friederike | 10/10 | 4884 days | 4% |
| Tanja Schlagermann | 8/10 | 4902 days | 4% |
| Carel Visser | 4/10 | 4959 days | 3% |
| Carolin | 1/10 | 4959 days | 2% |
| Alison Langley | 7/10 | 4972 days | 4% |
| Michael Kretzschmar | 7/10 | 4976 days | 4% |
| James Cookson | 8/10 | 4983 days | 4% |
| Laurits and Bettina | 8/10 | 4997 days | 4% |
| lavonc | 3/10 | 5020 days | 2% |
| CampervanKing | 8/10 | 5020 days | 4% |
| Mrjray | 10/10 | 5234 days | 4% |
| recycled_teenagers | 9/10 | 5234 days | 4% |
| stewburt | 10/10 | 5234 days | 4% |
| Signe Kaspersen | 9/10 | 5259 days | 4% |
| Eelke | 9/10 | 5265 days | 4% |
| theospierings | 10/10 | 5265 days | 4% |
| Indra t Jolle | 8/10 | 5269 days | 4% |
| Schael | 9/10 | 5269 days | 4% |
| Florion Scheffel | 7/10 | 5270 days | 4% |
| Marion Hassink | 8/10 | 5271 days | 4% |
| Carl & Desiree Potter | 9/10 | 5277 days | 4% |
| Diane Moss | 8/10 | 5279 days | 4% |
| Gloria, Rose & An | 7/10 | 5286 days | 4% |
| A Sorg | 8/10 | 5286 days | 4% |
| Elisabeth | 6/10 | 5287 days | 4% |
| Dman | 6/10 | 5294 days | 4% |
| Stefan Roehrbein | 7/10 | 5294 days | 4% |
| beckyw | 10/10 | 5356 days | 4% |
| Konny | 8/10 | 5372 days | 4% |
| collings57 | 10/10 | 5447 days | 4% |
| charlespang | 10/10 | 5478 days | 4% |
| hansdirk | 9/10 | 5509 days | 4% |
| Dave van Bergen | 9/10 | 5595 days | 4% |
| Knapen | 7/10 | 5611 days | 4% |
| noname | 10/10 | 5616 days | 4% |
| Graham Mason | 5/10 | 5618 days | 3% |
| Roald and Ellen | 6/10 | 5620 days | 4% |
| Tina Baun | 8/10 | 5623 days | 4% |
| nga | 9/10 | 5631 days | 4% |
| Viola Rickert | 8/10 | 5633 days | 4% |
| Peter | 7/10 | 5636 days | 4% |
| Danny and Loreen Way | 8/10 | 5647 days | 4% |
| Angi Otti | 8/10 | 5650 days | 4% |
| Barbara Koegel | 7/10 | 5656 days | 4% |
| Andreas Neo | 4/10 | 5656 days | 3% |
| Kevp72 | 8/10 | 5659 days | 4% |
| Brad_And_Sharon | 8/10 | 5751 days | 4% |
| steveE | 8/10 | 5935 days | 4% |
| Corine van Been | 8/10 | 5978 days | 4% |
| Stefan Scheiterlein | 8/10 | 5978 days | 4% |
| Hans | 8/10 | 5986 days | 4% |
| Matt Roper | 8/10 | 5987 days | 4% |
| Teresa Gizzi | 7/10 | 5989 days | 4% |
| Lynn Tichauer | 8/10 | 6007 days | 4% |
| Glenn Williamson | 8/10 | 6017 days | 4% |
| Richard Thompson | 8/10 | 6021 days | 4% |
| Arnold_Clarke | 9/10 | 6055 days | 4% |
| Stefan Lua | 6/10 | 6088 days | 4% |
| Jansen | 6/10 | 6090 days | 4% |
| Anayara Diaz Torres | 7/10 | 6097 days | 4% |
| jackson | 9/10 | 6147 days | 4% |
| kindel | 3/10 | 6212 days | 2% |
| dieteru | 5/10 | 6330 days | 3% |
| Peter Bowen-Simpkins | 6/10 | 6350 days | 4% |
| KathrinS | 8/10 | 6350 days | 4% |
| Ernst Thomas | 8/10 | 6351 days | 4% |
| gpollino | 2/10 | 6414 days | 2% |
| Helen | 8/10 | 6443 days | 4% |
| Toni Keown | 8/10 | 6471 days | 4% |
| Ashlee Gough | 9/10 | 6533 days | 4% |
| Georgina Mulligan | 5/10 | 6723 days | 3% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.09% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 123 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.06% |
| 198 | -2.07% |
| 199 | -2.08% |
| 200 | -2.09% |
| 201 | -2.10% |
| 202 | -2.12% |
| 203 | -2.13% |
| … | … |
Balancing Adjustment
15.51% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.