G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
62.39%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 710 days | 78% |
| Talia | 1/10 | 1016 days | 46% |
| Eilon | 10/10 | 1075 days | 100% |
| Hanno Benno | 5/10 | 1106 days | 71% |
| Ethan | 10/10 | 1320 days | 53% |
| Andries Caroto | 1/10 | 1381 days | 18% |
| DONT BOOK HERE | 1/10 | 1440 days | 15% |
| Peter | 1/10 | 2111 days | 5% |
| Simone | 1/10 | 2111 days | 5% |
| Jenny | 8/10 | 2142 days | 12% |
| Quentin Goutard | 2/10 | 2142 days | 5% |
| Michiel | 9/10 | 2171 days | 12% |
| Sheila Thorp | 5/10 | 2171 days | 9% |
| Thomas MULLER | 1/10 | 2171 days | 5% |
| Mika Feng | 1/10 | 2201 days | 5% |
| Matthias Heins | 1/10 | 2202 days | 5% |
| Jul Dy | 1/10 | 2202 days | 5% |
| Reng Kwan Lee | 8/10 | 2232 days | 11% |
| Bella | 7/10 | 2233 days | 11% |
| Jean | 2/10 | 2263 days | 5% |
| Helene Gosset | 8/10 | 2508 days | 10% |
| Kailyn Seitz | 8/10 | 2535 days | 10% |
| Jasper de Jong | 8/10 | 2536 days | 10% |
| Immanuel Tzipris | 1/10 | 2536 days | 4% |
| Gavin Kibble | 5/10 | 2567 days | 7% |
| Unhappy Camper | 1/10 | 2567 days | 4% |
| Benoît Dalard | 1/10 | 2567 days | 4% |
| Paola Rydman | 6/10 | 2597 days | 8% |
| Melissa Komen | 1/10 | 2597 days | 4% |
| Catherine Briggs | 5/10 | 2598 days | 7% |
| Ashley | 1/10 | 2598 days | 4% |
| Ben | 1/10 | 2598 days | 4% |
| QUI DEE LEE | 1/10 | 2598 days | 4% |
| Dustin Benton | 7/10 | 2627 days | 9% |
| Oliver Wadey | 10/10 | 2750 days | 9% |
| Fallon Golden | 6/10 | 2841 days | 7% |
| Andrew Padgett | 6/10 | 2841 days | 7% |
| Michael Stützle | 9/10 | 2841 days | 8% |
| Alex | 1/10 | 2842 days | 3% |
| Saleena Ham | 9/10 | 2842 days | 8% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 2873 days | 3% |
| Amy | 1/10 | 2873 days | 3% |
| Cloe Chenevier | 7/10 | 2900 days | 7% |
| Sam Y | 10/10 | 2931 days | 8% |
| Marcos Garcia | 8/10 | 2931 days | 7% |
| Silvester Reijnders | 8/10 | 2931 days | 7% |
| Catherine | 1/10 | 2932 days | 3% |
| Dotty | 1/10 | 2963 days | 3% |
| Julie Charpiot | 6/10 | 2992 days | 6% |
| ZAHEER AHMED | 4/10 | 2992 days | 5% |
| Kay & Murray Geddes | 1/10 | 2992 days | 3% |
| Sandro Mueller | 2/10 | 2992 days | 3% |
| Jonathan Lloyd | 5/10 | 3023 days | 5% |
| Nalendra Pradono | 3/10 | 3115 days | 4% |
| Lucas Holloway | 10/10 | 3206 days | 6% |
| Victor Chin | 8/10 | 3206 days | 6% |
| Leo Minns | 1/10 | 3206 days | 2% |
| Andrea Aschenbrenner | 1/10 | 3206 days | 2% |
| Ludovic Bonneau | 7/10 | 3213 days | 6% |
| Laura Kudo | 9/10 | 3215 days | 6% |
| Brigitte CREPLET | 1/10 | 3229 days | 2% |
| Laurent Bon | 8/10 | 3237 days | 6% |
| J H | 1/10 | 3237 days | 2% |
| Paulus Petersen | 1/10 | 3237 days | 2% |
| Nadine and Michael | 3/10 | 3245 days | 3% |
| Trudie Abrahams | 9/10 | 3248 days | 6% |
| Philip Harway | 1/10 | 3265 days | 2% |
| Francesca Scott | 9/10 | 3274 days | 6% |
| Isabel Zedelius | 6/10 | 3277 days | 5% |
| Benedikt Lorenz | 7/10 | 3278 days | 5% |
| Kathrin Herbst | 4/10 | 3280 days | 4% |
| Erna Muller | 8/10 | 3282 days | 6% |
| Barbara Hirsch | 7/10 | 3284 days | 5% |
| Shaan and Steven Baker | 9/10 | 3288 days | 6% |
| Karina Gilverson | 1/10 | 3296 days | 2% |
| Christopher Neethling | 1/10 | 3296 days | 2% |
| Jelena Götte | 10/10 | 3296 days | 6% |
| Ingrid Loidl | 10/10 | 3296 days | 6% |
| Philippe Egli | 8/10 | 3296 days | 6% |
| Laila Torp | 1/10 | 3296 days | 2% |
| Jonathan Legris | 1/10 | 3296 days | 2% |
| Romain Cadieu | 9/10 | 3296 days | 6% |
| Katlyn Bessard | 1/10 | 3296 days | 2% |
| Martina Nacev | 1/10 | 3296 days | 2% |
| Laura David | 7/10 | 3315 days | 5% |
| Barbara Knops | 3/10 | 3316 days | 3% |
| Mireia Sanchez | 8/10 | 3319 days | 5% |
| Franziska Liebe | 8/10 | 3327 days | 5% |
| Babak Jafari | 1/10 | 3327 days | 2% |
| S I | 1/10 | 3327 days | 2% |
| Jonas Gorb | 8/10 | 3331 days | 5% |
| Rahel | 8/10 | 3331 days | 5% |
| Elien Dauwe | 8/10 | 3335 days | 5% |
| Thomas | 8/10 | 3339 days | 5% |
| Danny | 7/10 | 3339 days | 5% |
| Trevor Munson | 10/10 | 3388 days | 5% |
| Carlos R | 1/10 | 3389 days | 2% |
| Saskia Wolters | 6/10 | 3418 days | 4% |
| Kyle Fleischer | 10/10 | 3510 days | 5% |
| Jana Ebelina | 9/10 | 3556 days | 4% |
| Beth Cartwright | 1/10 | 3571 days | 2% |
| Skinny Sol | 1/10 | 3571 days | 2% |
| Igor Pretzer | 7/10 | 3586 days | 4% |
| Joerg | 9/10 | 3594 days | 4% |
| Lane Henderson | 8/10 | 3596 days | 4% |
| Johannes Eisel | 7/10 | 3600 days | 4% |
| Patrick Gargan | 10/10 | 3602 days | 4% |
| Surya Gregoire | 6/10 | 3602 days | 4% |
| Dale Luplow | 3/10 | 3602 days | 2% |
| Joerg Heinze | 9/10 | 3602 days | 4% |
| Zuzana Bariakova | 9/10 | 3602 days | 4% |
| Georg H. | 10/10 | 3602 days | 4% |
| Hannah Dent | 1/10 | 3602 days | 2% |
| Laura Rickards | 9/10 | 3603 days | 4% |
| Les Simshauser | 8/10 | 3603 days | 4% |
| Matt Irwin | 4/10 | 3613 days | 3% |
| Rachel Aspinall | 4/10 | 3625 days | 3% |
| Maaike van der Burg | 7/10 | 3631 days | 4% |
| olivier strasman | 6/10 | 3631 days | 3% |
| Harold Bugdahn | 10/10 | 3631 days | 4% |
| Antoine Jeaneau | 4/10 | 3631 days | 3% |
| Johanna Kuch | 6/10 | 3632 days | 3% |
| Megan Brown | 3/10 | 3632 days | 2% |
| Gabriel Siibers | 6/10 | 3632 days | 3% |
| David Sitton | 9/10 | 3636 days | 4% |
| Sven and Annie | 6/10 | 3645 days | 3% |
| Franziska Hohmann | 8/10 | 3646 days | 4% |
| Tiina Somerpuro | 2/10 | 3662 days | 2% |
| Shenae McEwan | 9/10 | 3662 days | 4% |
| Bonnie Fung-On | 8/10 | 3662 days | 4% |
| Philip Roggenkamp | 7/10 | 3662 days | 4% |
| Selly Fletcher | 10/10 | 3662 days | 4% |
| Paul Stafford | 7/10 | 3663 days | 3% |
| Gustavo Rodriguez | 7/10 | 3663 days | 3% |
| Andy Hug | 1/10 | 3693 days | 1% |
| Heinz Peter | 1/10 | 3694 days | 1% |
| Falko | 10/10 | 3697 days | 4% |
| Lissy Fehnker | 1/10 | 3724 days | 1% |
| bernd hagemann | 10/10 | 3724 days | 3% |
| Emma Bennett | 9/10 | 3754 days | 3% |
| Aline | 7/10 | 3755 days | 3% |
| SteffiChristian | 7/10 | 3785 days | 3% |
| Sam Smith | 1/10 | 3968 days | 1% |
| Unternahrer Timo | 8/10 | 3968 days | 2% |
| Sara Garside | 8/10 | 3985 days | 2% |
| Sue Strebe | 8/10 | 3987 days | 2% |
| Marie Schmid | 8/10 | 3990 days | 2% |
| Jonty Rushforth | 3/10 | 3996 days | 1% |
| Joost Hillen | 8/10 | 3996 days | 2% |
| Ben and Morgane | 9/10 | 4003 days | 2% |
| Jamie McArthur | 8/10 | 4019 days | 2% |
| Silvia Hudakova | 1/10 | 4027 days | 1% |
| Gemma Buckman | 1/10 | 4027 days | 1% |
| Sarah Lampl | 10/10 | 4027 days | 2% |
| Kim Smith | 10/10 | 4027 days | 2% |
| Eric Lambley | 5/10 | 4045 days | 1% |
| Jutta Bernhart | 8/10 | 4051 days | 2% |
| Casey Brown | 10/10 | 4058 days | 2% |
| Michael Weber | 9/10 | 4058 days | 2% |
| Henning89 | 10/10 | 4149 days | 1% |
| Iris Anette Berger | 9/10 | 4300 days | 0% |
| Olaf Krause | 9/10 | 4303 days | 0% |
| Brett Holleron | 10/10 | 4303 days | 0% |
| Claudia de Winter | 8/10 | 4305 days | 0% |
| Paul Saligari | 10/10 | 4329 days | 0% |
| Romina De Hill | 6/10 | 4332 days | 0% |
| Maria = Moller Hansen | 9/10 | 4345 days | 0% |
| Bjorn Houlberg | 8/10 | 4345 days | 0% |
| Manuela Michelbach | 8/10 | 4351 days | 0% |
| Danni Turnbull | 7/10 | 4358 days | 0% |
| Stefan Reutler | 9/10 | 4359 days | 0% |
| S B | 6/10 | 4375 days | 0% |
| M K | 7/10 | 4375 days | 0% |
| John Davis | 8/10 | 4392 days | 3% |
| Nora Zeitz | 8/10 | 4392 days | 3% |
| StingerMKO | 1/10 | 4393 days | 1% |
| Chris Mitchell | 10/10 | 4393 days | 3% |
| Bruce Schundler | 9/10 | 4393 days | 3% |
| Elin Andersson | 9/10 | 4393 days | 3% |
| Elin Paulssen | 7/10 | 4393 days | 2% |
| Jesse Farrell | 10/10 | 4402 days | 3% |
| Orla Hughes | 10/10 | 4402 days | 3% |
| anke | 1/10 | 4424 days | 1% |
| Max | 1/10 | 4424 days | 1% |
| J M | 7/10 | 4577 days | 2% |
| Friederike | 10/10 | 4683 days | 3% |
| Tanja Schlagermann | 8/10 | 4701 days | 3% |
| Carel Visser | 4/10 | 4758 days | 2% |
| Carolin | 1/10 | 4758 days | 1% |
| Alison Langley | 7/10 | 4771 days | 2% |
| Michael Kretzschmar | 7/10 | 4775 days | 2% |
| James Cookson | 8/10 | 4782 days | 3% |
| Laurits and Bettina | 8/10 | 4796 days | 3% |
| lavonc | 3/10 | 4819 days | 1% |
| CampervanKing | 8/10 | 4819 days | 3% |
| Mrjray | 10/10 | 5033 days | 3% |
| recycled_teenagers | 9/10 | 5033 days | 3% |
| stewburt | 10/10 | 5033 days | 3% |
| Signe Kaspersen | 9/10 | 5058 days | 3% |
| Eelke | 9/10 | 5064 days | 3% |
| theospierings | 10/10 | 5064 days | 3% |
| Indra t Jolle | 8/10 | 5068 days | 3% |
| Schael | 9/10 | 5068 days | 3% |
| Florion Scheffel | 7/10 | 5069 days | 2% |
| Marion Hassink | 8/10 | 5070 days | 3% |
| Carl & Desiree Potter | 9/10 | 5076 days | 3% |
| Diane Moss | 8/10 | 5078 days | 3% |
| Gloria, Rose & An | 7/10 | 5085 days | 2% |
| A Sorg | 8/10 | 5085 days | 3% |
| Elisabeth | 6/10 | 5086 days | 2% |
| Dman | 6/10 | 5093 days | 2% |
| Stefan Roehrbein | 7/10 | 5093 days | 2% |
| beckyw | 10/10 | 5155 days | 3% |
| Konny | 8/10 | 5171 days | 3% |
| collings57 | 10/10 | 5246 days | 3% |
| charlespang | 10/10 | 5277 days | 3% |
| hansdirk | 9/10 | 5308 days | 3% |
| Dave van Bergen | 9/10 | 5394 days | 3% |
| Knapen | 7/10 | 5410 days | 2% |
| noname | 10/10 | 5415 days | 3% |
| Graham Mason | 5/10 | 5417 days | 2% |
| Roald and Ellen | 6/10 | 5419 days | 2% |
| Tina Baun | 8/10 | 5422 days | 3% |
| nga | 9/10 | 5430 days | 3% |
| Viola Rickert | 8/10 | 5432 days | 3% |
| Peter | 7/10 | 5435 days | 2% |
| Danny and Loreen Way | 8/10 | 5446 days | 3% |
| Angi Otti | 8/10 | 5449 days | 3% |
| Barbara Koegel | 7/10 | 5455 days | 2% |
| Andreas Neo | 4/10 | 5455 days | 2% |
| Kevp72 | 8/10 | 5458 days | 3% |
| Brad_And_Sharon | 8/10 | 5550 days | 3% |
| steveE | 8/10 | 5734 days | 3% |
| Corine van Been | 8/10 | 5777 days | 3% |
| Stefan Scheiterlein | 8/10 | 5777 days | 3% |
| Hans | 8/10 | 5785 days | 3% |
| Matt Roper | 8/10 | 5786 days | 3% |
| Teresa Gizzi | 7/10 | 5788 days | 2% |
| Lynn Tichauer | 8/10 | 5806 days | 3% |
| Glenn Williamson | 8/10 | 5816 days | 3% |
| Richard Thompson | 8/10 | 5820 days | 3% |
| Arnold_Clarke | 9/10 | 5854 days | 3% |
| Stefan Lua | 6/10 | 5887 days | 2% |
| Jansen | 6/10 | 5889 days | 2% |
| Anayara Diaz Torres | 7/10 | 5896 days | 2% |
| jackson | 9/10 | 5946 days | 3% |
| kindel | 3/10 | 6011 days | 1% |
| dieteru | 5/10 | 6129 days | 2% |
| Peter Bowen-Simpkins | 6/10 | 6149 days | 2% |
| KathrinS | 8/10 | 6149 days | 3% |
| Ernst Thomas | 8/10 | 6150 days | 3% |
| gpollino | 2/10 | 6213 days | 1% |
| Helen | 8/10 | 6241 days | 3% |
| Toni Keown | 8/10 | 6270 days | 3% |
| Ashlee Gough | 9/10 | 6331 days | 3% |
| Georgina Mulligan | 5/10 | 6522 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.06% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 44 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
17.74% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.