Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
62.04%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 673 days | 75% |
| Talia | 1/10 | 979 days | 46% |
| Eilon | 10/10 | 1038 days | 100% |
| Hanno Benno | 5/10 | 1069 days | 71% |
| Ethan | 10/10 | 1283 days | 54% |
| Andries Caroto | 1/10 | 1344 days | 18% |
| DONT BOOK HERE | 1/10 | 1403 days | 15% |
| Peter | 1/10 | 2074 days | 4% |
| Simone | 1/10 | 2074 days | 4% |
| Jenny | 8/10 | 2105 days | 11% |
| Quentin Goutard | 2/10 | 2105 days | 5% |
| Michiel | 9/10 | 2134 days | 11% |
| Sheila Thorp | 5/10 | 2134 days | 8% |
| Thomas MULLER | 1/10 | 2134 days | 4% |
| Mika Feng | 1/10 | 2165 days | 4% |
| Matthias Heins | 1/10 | 2165 days | 4% |
| Jul Dy | 1/10 | 2165 days | 4% |
| Reng Kwan Lee | 8/10 | 2196 days | 10% |
| Bella | 7/10 | 2196 days | 10% |
| Jean | 2/10 | 2226 days | 5% |
| Helene Gosset | 8/10 | 2471 days | 9% |
| Kailyn Seitz | 8/10 | 2499 days | 9% |
| Jasper de Jong | 8/10 | 2499 days | 9% |
| Immanuel Tzipris | 1/10 | 2499 days | 4% |
| Gavin Kibble | 5/10 | 2530 days | 7% |
| Unhappy Camper | 1/10 | 2530 days | 4% |
| Benoît Dalard | 1/10 | 2530 days | 4% |
| Paola Rydman | 6/10 | 2561 days | 8% |
| Melissa Komen | 1/10 | 2561 days | 4% |
| Catherine Briggs | 5/10 | 2561 days | 7% |
| Ashley | 1/10 | 2561 days | 4% |
| Ben | 1/10 | 2561 days | 4% |
| QUI DEE LEE | 1/10 | 2561 days | 4% |
| Dustin Benton | 7/10 | 2591 days | 8% |
| Oliver Wadey | 10/10 | 2714 days | 8% |
| Fallon Golden | 6/10 | 2805 days | 7% |
| Andrew Padgett | 6/10 | 2805 days | 7% |
| Michael Stützle | 9/10 | 2805 days | 8% |
| Alex | 1/10 | 2805 days | 3% |
| Saleena Ham | 9/10 | 2805 days | 8% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 2836 days | 3% |
| Amy | 1/10 | 2836 days | 3% |
| Cloe Chenevier | 7/10 | 2864 days | 7% |
| Sam Y | 10/10 | 2895 days | 7% |
| Marcos Garcia | 8/10 | 2895 days | 7% |
| Silvester Reijnders | 8/10 | 2895 days | 7% |
| Catherine | 1/10 | 2895 days | 3% |
| Dotty | 1/10 | 2926 days | 3% |
| Julie Charpiot | 6/10 | 2956 days | 6% |
| ZAHEER AHMED | 4/10 | 2956 days | 4% |
| Kay & Murray Geddes | 1/10 | 2956 days | 3% |
| Sandro Mueller | 2/10 | 2956 days | 3% |
| Jonathan Lloyd | 5/10 | 2987 days | 5% |
| Nalendra Pradono | 3/10 | 3079 days | 3% |
| Lucas Holloway | 10/10 | 3170 days | 6% |
| Victor Chin | 8/10 | 3170 days | 6% |
| Leo Minns | 1/10 | 3170 days | 2% |
| Andrea Aschenbrenner | 1/10 | 3170 days | 2% |
| Ludovic Bonneau | 7/10 | 3176 days | 5% |
| Laura Kudo | 9/10 | 3178 days | 6% |
| Brigitte CREPLET | 1/10 | 3192 days | 2% |
| Laurent Bon | 8/10 | 3201 days | 6% |
| J H | 1/10 | 3201 days | 2% |
| Paulus Petersen | 1/10 | 3201 days | 2% |
| Nadine and Michael | 3/10 | 3208 days | 3% |
| Trudie Abrahams | 9/10 | 3211 days | 6% |
| Philip Harway | 1/10 | 3229 days | 2% |
| Francesca Scott | 9/10 | 3237 days | 5% |
| Isabel Zedelius | 6/10 | 3240 days | 5% |
| Benedikt Lorenz | 7/10 | 3241 days | 5% |
| Kathrin Herbst | 4/10 | 3243 days | 4% |
| Erna Muller | 8/10 | 3245 days | 5% |
| Barbara Hirsch | 7/10 | 3247 days | 5% |
| Shaan and Steven Baker | 9/10 | 3251 days | 5% |
| Karina Gilverson | 1/10 | 3260 days | 2% |
| Christopher Neethling | 1/10 | 3260 days | 2% |
| Jelena Götte | 10/10 | 3260 days | 5% |
| Ingrid Loidl | 10/10 | 3260 days | 5% |
| Philippe Egli | 8/10 | 3260 days | 5% |
| Laila Torp | 1/10 | 3260 days | 2% |
| Jonathan Legris | 1/10 | 3260 days | 2% |
| Romain Cadieu | 9/10 | 3260 days | 5% |
| Katlyn Bessard | 1/10 | 3260 days | 2% |
| Martina Nacev | 1/10 | 3260 days | 2% |
| Laura David | 7/10 | 3278 days | 5% |
| Barbara Knops | 3/10 | 3279 days | 3% |
| Mireia Sanchez | 8/10 | 3282 days | 5% |
| Franziska Liebe | 8/10 | 3290 days | 5% |
| Babak Jafari | 1/10 | 3291 days | 2% |
| S I | 1/10 | 3291 days | 2% |
| Jonas Gorb | 8/10 | 3294 days | 5% |
| Rahel | 8/10 | 3294 days | 5% |
| Elien Dauwe | 8/10 | 3298 days | 5% |
| Thomas | 8/10 | 3302 days | 5% |
| Danny | 7/10 | 3302 days | 5% |
| Trevor Munson | 10/10 | 3352 days | 5% |
| Carlos R | 1/10 | 3352 days | 2% |
| Saskia Wolters | 6/10 | 3382 days | 4% |
| Kyle Fleischer | 10/10 | 3474 days | 4% |
| Jana Ebelina | 9/10 | 3519 days | 4% |
| Beth Cartwright | 1/10 | 3535 days | 2% |
| Skinny Sol | 1/10 | 3535 days | 2% |
| Igor Pretzer | 7/10 | 3549 days | 4% |
| Joerg | 9/10 | 3557 days | 4% |
| Lane Henderson | 8/10 | 3559 days | 4% |
| Johannes Eisel | 7/10 | 3563 days | 4% |
| Patrick Gargan | 10/10 | 3566 days | 4% |
| Surya Gregoire | 6/10 | 3566 days | 3% |
| Dale Luplow | 3/10 | 3566 days | 2% |
| Joerg Heinze | 9/10 | 3566 days | 4% |
| Zuzana Bariakova | 9/10 | 3566 days | 4% |
| Georg H. | 10/10 | 3566 days | 4% |
| Hannah Dent | 1/10 | 3566 days | 2% |
| Laura Rickards | 9/10 | 3566 days | 4% |
| Les Simshauser | 8/10 | 3566 days | 4% |
| Matt Irwin | 4/10 | 3576 days | 3% |
| Rachel Aspinall | 4/10 | 3588 days | 2% |
| Maaike van der Burg | 7/10 | 3595 days | 3% |
| olivier strasman | 6/10 | 3595 days | 3% |
| Harold Bugdahn | 10/10 | 3595 days | 4% |
| Antoine Jeaneau | 4/10 | 3595 days | 2% |
| Johanna Kuch | 6/10 | 3595 days | 3% |
| Megan Brown | 3/10 | 3595 days | 2% |
| Gabriel Siibers | 6/10 | 3595 days | 3% |
| David Sitton | 9/10 | 3599 days | 4% |
| Sven and Annie | 6/10 | 3608 days | 3% |
| Franziska Hohmann | 8/10 | 3609 days | 4% |
| Tiina Somerpuro | 2/10 | 3626 days | 2% |
| Shenae McEwan | 9/10 | 3626 days | 4% |
| Bonnie Fung-On | 8/10 | 3626 days | 4% |
| Philip Roggenkamp | 7/10 | 3626 days | 3% |
| Selly Fletcher | 10/10 | 3626 days | 4% |
| Paul Stafford | 7/10 | 3626 days | 3% |
| Gustavo Rodriguez | 7/10 | 3626 days | 3% |
| Andy Hug | 1/10 | 3657 days | 1% |
| Heinz Peter | 1/10 | 3657 days | 1% |
| Falko | 10/10 | 3660 days | 3% |
| Lissy Fehnker | 1/10 | 3687 days | 1% |
| bernd hagemann | 10/10 | 3687 days | 3% |
| Emma Bennett | 9/10 | 3718 days | 3% |
| Aline | 7/10 | 3718 days | 3% |
| SteffiChristian | 7/10 | 3748 days | 3% |
| Sam Smith | 1/10 | 3932 days | 1% |
| Unternahrer Timo | 8/10 | 3932 days | 2% |
| Sara Garside | 8/10 | 3948 days | 2% |
| Sue Strebe | 8/10 | 3950 days | 2% |
| Marie Schmid | 8/10 | 3953 days | 2% |
| Jonty Rushforth | 3/10 | 3960 days | 1% |
| Joost Hillen | 8/10 | 3960 days | 2% |
| Ben and Morgane | 9/10 | 3966 days | 2% |
| Jamie McArthur | 8/10 | 3982 days | 2% |
| Silvia Hudakova | 1/10 | 3991 days | 1% |
| Gemma Buckman | 1/10 | 3991 days | 1% |
| Sarah Lampl | 10/10 | 3991 days | 2% |
| Kim Smith | 10/10 | 3991 days | 2% |
| Eric Lambley | 5/10 | 4008 days | 1% |
| Jutta Bernhart | 8/10 | 4014 days | 2% |
| Casey Brown | 10/10 | 4022 days | 2% |
| Michael Weber | 9/10 | 4022 days | 2% |
| Henning89 | 10/10 | 4113 days | 1% |
| Iris Anette Berger | 9/10 | 4263 days | 1% |
| Olaf Krause | 9/10 | 4266 days | 1% |
| Brett Holleron | 10/10 | 4266 days | 1% |
| Claudia de Winter | 8/10 | 4268 days | 0% |
| Paul Saligari | 10/10 | 4292 days | 0% |
| Romina De Hill | 6/10 | 4295 days | 0% |
| Maria = Moller Hansen | 9/10 | 4308 days | 0% |
| Bjorn Houlberg | 8/10 | 4308 days | 0% |
| Manuela Michelbach | 8/10 | 4314 days | 0% |
| Danni Turnbull | 7/10 | 4321 days | 0% |
| Stefan Reutler | 9/10 | 4322 days | 0% |
| S B | 6/10 | 4338 days | 0% |
| M K | 7/10 | 4338 days | 0% |
| John Davis | 8/10 | 4355 days | 0% |
| Nora Zeitz | 8/10 | 4355 days | 0% |
| StingerMKO | 1/10 | 4356 days | 0% |
| Chris Mitchell | 10/10 | 4356 days | 0% |
| Bruce Schundler | 9/10 | 4356 days | 0% |
| Elin Andersson | 9/10 | 4356 days | 0% |
| Elin Paulssen | 7/10 | 4356 days | 0% |
| Jesse Farrell | 10/10 | 4365 days | 0% |
| Orla Hughes | 10/10 | 4365 days | 0% |
| anke | 1/10 | 4387 days | 1% |
| Max | 1/10 | 4387 days | 1% |
| J M | 7/10 | 4540 days | 2% |
| Friederike | 10/10 | 4646 days | 2% |
| Tanja Schlagermann | 8/10 | 4664 days | 2% |
| Carel Visser | 4/10 | 4721 days | 2% |
| Carolin | 1/10 | 4721 days | 1% |
| Alison Langley | 7/10 | 4734 days | 2% |
| Michael Kretzschmar | 7/10 | 4738 days | 2% |
| James Cookson | 8/10 | 4745 days | 2% |
| Laurits and Bettina | 8/10 | 4759 days | 2% |
| lavonc | 3/10 | 4782 days | 1% |
| CampervanKing | 8/10 | 4782 days | 2% |
| Mrjray | 10/10 | 4996 days | 2% |
| recycled_teenagers | 9/10 | 4996 days | 2% |
| stewburt | 10/10 | 4996 days | 2% |
| Signe Kaspersen | 9/10 | 5021 days | 2% |
| Eelke | 9/10 | 5027 days | 2% |
| theospierings | 10/10 | 5027 days | 2% |
| Indra t Jolle | 8/10 | 5031 days | 2% |
| Schael | 9/10 | 5031 days | 2% |
| Florion Scheffel | 7/10 | 5032 days | 2% |
| Marion Hassink | 8/10 | 5033 days | 2% |
| Carl & Desiree Potter | 9/10 | 5039 days | 2% |
| Diane Moss | 8/10 | 5041 days | 2% |
| Gloria, Rose & An | 7/10 | 5048 days | 2% |
| A Sorg | 8/10 | 5048 days | 2% |
| Elisabeth | 6/10 | 5049 days | 2% |
| Dman | 6/10 | 5056 days | 2% |
| Stefan Roehrbein | 7/10 | 5056 days | 2% |
| beckyw | 10/10 | 5118 days | 2% |
| Konny | 8/10 | 5134 days | 2% |
| collings57 | 10/10 | 5209 days | 2% |
| charlespang | 10/10 | 5240 days | 2% |
| hansdirk | 9/10 | 5271 days | 2% |
| Dave van Bergen | 9/10 | 5357 days | 2% |
| Knapen | 7/10 | 5373 days | 2% |
| noname | 10/10 | 5378 days | 2% |
| Graham Mason | 5/10 | 5380 days | 2% |
| Roald and Ellen | 6/10 | 5382 days | 2% |
| Tina Baun | 8/10 | 5385 days | 2% |
| nga | 9/10 | 5393 days | 2% |
| Viola Rickert | 8/10 | 5395 days | 2% |
| Peter | 7/10 | 5398 days | 2% |
| Danny and Loreen Way | 8/10 | 5409 days | 2% |
| Angi Otti | 8/10 | 5412 days | 2% |
| Barbara Koegel | 7/10 | 5418 days | 2% |
| Andreas Neo | 4/10 | 5418 days | 2% |
| Kevp72 | 8/10 | 5421 days | 2% |
| Brad_And_Sharon | 8/10 | 5513 days | 2% |
| steveE | 8/10 | 5697 days | 2% |
| Corine van Been | 8/10 | 5740 days | 2% |
| Stefan Scheiterlein | 8/10 | 5740 days | 2% |
| Hans | 8/10 | 5748 days | 2% |
| Matt Roper | 8/10 | 5749 days | 2% |
| Teresa Gizzi | 7/10 | 5751 days | 2% |
| Lynn Tichauer | 8/10 | 5769 days | 2% |
| Glenn Williamson | 8/10 | 5779 days | 2% |
| Richard Thompson | 8/10 | 5783 days | 2% |
| Arnold_Clarke | 9/10 | 5817 days | 2% |
| Stefan Lua | 6/10 | 5850 days | 2% |
| Jansen | 6/10 | 5852 days | 2% |
| Anayara Diaz Torres | 7/10 | 5859 days | 2% |
| jackson | 9/10 | 5909 days | 2% |
| kindel | 3/10 | 5974 days | 1% |
| dieteru | 5/10 | 6092 days | 2% |
| Peter Bowen-Simpkins | 6/10 | 6112 days | 2% |
| KathrinS | 8/10 | 6112 days | 2% |
| Ernst Thomas | 8/10 | 6113 days | 2% |
| gpollino | 2/10 | 6176 days | 1% |
| Helen | 8/10 | 6205 days | 2% |
| Toni Keown | 8/10 | 6233 days | 2% |
| Ashlee Gough | 9/10 | 6295 days | 2% |
| Georgina Mulligan | 5/10 | 6485 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
18.04% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.