G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
63.10%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 871 days | 93% |
| Talia | 1/10 | 1177 days | 47% |
| Eilon | 10/10 | 1236 days | 100% |
| Hanno Benno | 5/10 | 1267 days | 70% |
| Ethan | 10/10 | 1481 days | 47% |
| Andries Caroto | 1/10 | 1542 days | 15% |
| DONT BOOK HERE | 1/10 | 1601 days | 12% |
| Peter | 1/10 | 2272 days | 6% |
| Simone | 1/10 | 2272 days | 6% |
| Jenny | 8/10 | 2303 days | 16% |
| Quentin Goutard | 2/10 | 2303 days | 7% |
| Michiel | 9/10 | 2332 days | 16% |
| Sheila Thorp | 5/10 | 2332 days | 12% |
| Thomas MULLER | 1/10 | 2332 days | 6% |
| Mika Feng | 1/10 | 2362 days | 6% |
| Matthias Heins | 1/10 | 2363 days | 6% |
| Jul Dy | 1/10 | 2363 days | 6% |
| Reng Kwan Lee | 8/10 | 2393 days | 15% |
| Bella | 7/10 | 2394 days | 14% |
| Jean | 2/10 | 2424 days | 7% |
| Helene Gosset | 8/10 | 2669 days | 13% |
| Kailyn Seitz | 8/10 | 2696 days | 13% |
| Jasper de Jong | 8/10 | 2697 days | 13% |
| Immanuel Tzipris | 1/10 | 2697 days | 5% |
| Gavin Kibble | 5/10 | 2728 days | 9% |
| Unhappy Camper | 1/10 | 2728 days | 5% |
| Benoît Dalard | 1/10 | 2728 days | 5% |
| Paola Rydman | 6/10 | 2758 days | 11% |
| Melissa Komen | 1/10 | 2758 days | 5% |
| Catherine Briggs | 5/10 | 2759 days | 9% |
| Ashley | 1/10 | 2759 days | 5% |
| Ben | 1/10 | 2759 days | 5% |
| QUI DEE LEE | 1/10 | 2759 days | 5% |
| Dustin Benton | 7/10 | 2788 days | 11% |
| Oliver Wadey | 10/10 | 2911 days | 11% |
| Fallon Golden | 6/10 | 3002 days | 9% |
| Andrew Padgett | 6/10 | 3002 days | 9% |
| Michael Stützle | 9/10 | 3002 days | 10% |
| Alex | 1/10 | 3003 days | 4% |
| Saleena Ham | 9/10 | 3003 days | 10% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 3034 days | 4% |
| Amy | 1/10 | 3034 days | 4% |
| Cloe Chenevier | 7/10 | 3061 days | 9% |
| Sam Y | 10/10 | 3092 days | 10% |
| Marcos Garcia | 8/10 | 3092 days | 9% |
| Silvester Reijnders | 8/10 | 3092 days | 9% |
| Catherine | 1/10 | 3093 days | 4% |
| Dotty | 1/10 | 3124 days | 3% |
| Julie Charpiot | 6/10 | 3153 days | 8% |
| ZAHEER AHMED | 4/10 | 3153 days | 6% |
| Kay & Murray Geddes | 1/10 | 3153 days | 3% |
| Sandro Mueller | 2/10 | 3153 days | 4% |
| Jonathan Lloyd | 5/10 | 3184 days | 7% |
| Nalendra Pradono | 3/10 | 3276 days | 4% |
| Lucas Holloway | 10/10 | 3367 days | 7% |
| Victor Chin | 8/10 | 3367 days | 7% |
| Leo Minns | 1/10 | 3367 days | 3% |
| Andrea Aschenbrenner | 1/10 | 3367 days | 3% |
| Ludovic Bonneau | 7/10 | 3374 days | 7% |
| Laura Kudo | 9/10 | 3376 days | 7% |
| Brigitte CREPLET | 1/10 | 3390 days | 3% |
| Laurent Bon | 8/10 | 3398 days | 7% |
| J H | 1/10 | 3398 days | 3% |
| Paulus Petersen | 1/10 | 3398 days | 3% |
| Nadine and Michael | 3/10 | 3406 days | 4% |
| Trudie Abrahams | 9/10 | 3409 days | 7% |
| Philip Harway | 1/10 | 3426 days | 3% |
| Francesca Scott | 9/10 | 3435 days | 7% |
| Isabel Zedelius | 6/10 | 3438 days | 6% |
| Benedikt Lorenz | 7/10 | 3439 days | 6% |
| Kathrin Herbst | 4/10 | 3441 days | 4% |
| Erna Muller | 8/10 | 3443 days | 7% |
| Barbara Hirsch | 7/10 | 3445 days | 6% |
| Shaan and Steven Baker | 9/10 | 3449 days | 7% |
| Karina Gilverson | 1/10 | 3457 days | 2% |
| Christopher Neethling | 1/10 | 3457 days | 2% |
| Jelena Götte | 10/10 | 3457 days | 7% |
| Ingrid Loidl | 10/10 | 3457 days | 7% |
| Philippe Egli | 8/10 | 3457 days | 7% |
| Laila Torp | 1/10 | 3457 days | 2% |
| Jonathan Legris | 1/10 | 3457 days | 2% |
| Romain Cadieu | 9/10 | 3457 days | 7% |
| Katlyn Bessard | 1/10 | 3457 days | 2% |
| Martina Nacev | 1/10 | 3457 days | 2% |
| Laura David | 7/10 | 3476 days | 6% |
| Barbara Knops | 3/10 | 3477 days | 3% |
| Mireia Sanchez | 8/10 | 3480 days | 6% |
| Franziska Liebe | 8/10 | 3488 days | 6% |
| Babak Jafari | 1/10 | 3488 days | 2% |
| S I | 1/10 | 3488 days | 2% |
| Jonas Gorb | 8/10 | 3492 days | 6% |
| Rahel | 8/10 | 3492 days | 6% |
| Elien Dauwe | 8/10 | 3496 days | 6% |
| Thomas | 8/10 | 3500 days | 6% |
| Danny | 7/10 | 3500 days | 6% |
| Trevor Munson | 10/10 | 3549 days | 6% |
| Carlos R | 1/10 | 3550 days | 2% |
| Saskia Wolters | 6/10 | 3579 days | 5% |
| Kyle Fleischer | 10/10 | 3671 days | 5% |
| Jana Ebelina | 9/10 | 3717 days | 5% |
| Beth Cartwright | 1/10 | 3732 days | 2% |
| Skinny Sol | 1/10 | 3732 days | 2% |
| Igor Pretzer | 7/10 | 3747 days | 4% |
| Joerg | 9/10 | 3755 days | 4% |
| Lane Henderson | 8/10 | 3757 days | 4% |
| Johannes Eisel | 7/10 | 3761 days | 4% |
| Patrick Gargan | 10/10 | 3763 days | 4% |
| Surya Gregoire | 6/10 | 3763 days | 4% |
| Dale Luplow | 3/10 | 3763 days | 2% |
| Joerg Heinze | 9/10 | 3763 days | 4% |
| Zuzana Bariakova | 9/10 | 3763 days | 4% |
| Georg H. | 10/10 | 3763 days | 4% |
| Hannah Dent | 1/10 | 3763 days | 1% |
| Laura Rickards | 9/10 | 3764 days | 4% |
| Les Simshauser | 8/10 | 3764 days | 4% |
| Matt Irwin | 4/10 | 3774 days | 3% |
| Rachel Aspinall | 4/10 | 3786 days | 3% |
| Maaike van der Burg | 7/10 | 3792 days | 4% |
| olivier strasman | 6/10 | 3792 days | 3% |
| Harold Bugdahn | 10/10 | 3792 days | 4% |
| Antoine Jeaneau | 4/10 | 3792 days | 2% |
| Johanna Kuch | 6/10 | 3793 days | 3% |
| Megan Brown | 3/10 | 3793 days | 2% |
| Gabriel Siibers | 6/10 | 3793 days | 3% |
| David Sitton | 9/10 | 3797 days | 4% |
| Sven and Annie | 6/10 | 3806 days | 3% |
| Franziska Hohmann | 8/10 | 3807 days | 4% |
| Tiina Somerpuro | 2/10 | 3823 days | 1% |
| Shenae McEwan | 9/10 | 3823 days | 4% |
| Bonnie Fung-On | 8/10 | 3823 days | 4% |
| Philip Roggenkamp | 7/10 | 3823 days | 4% |
| Selly Fletcher | 10/10 | 3823 days | 4% |
| Paul Stafford | 7/10 | 3824 days | 4% |
| Gustavo Rodriguez | 7/10 | 3824 days | 4% |
| Andy Hug | 1/10 | 3854 days | 1% |
| Heinz Peter | 1/10 | 3855 days | 1% |
| Falko | 10/10 | 3858 days | 4% |
| Lissy Fehnker | 1/10 | 3885 days | 1% |
| bernd hagemann | 10/10 | 3885 days | 3% |
| Emma Bennett | 9/10 | 3915 days | 3% |
| Aline | 7/10 | 3916 days | 3% |
| SteffiChristian | 7/10 | 3946 days | 3% |
| Sam Smith | 1/10 | 4129 days | 0% |
| Unternahrer Timo | 8/10 | 4129 days | 1% |
| Sara Garside | 8/10 | 4146 days | 1% |
| Sue Strebe | 8/10 | 4148 days | 1% |
| Marie Schmid | 8/10 | 4151 days | 1% |
| Jonty Rushforth | 3/10 | 4157 days | 0% |
| Joost Hillen | 8/10 | 4157 days | 1% |
| Ben and Morgane | 9/10 | 4164 days | 1% |
| Jamie McArthur | 8/10 | 4180 days | 1% |
| Silvia Hudakova | 1/10 | 4188 days | 0% |
| Gemma Buckman | 1/10 | 4188 days | 0% |
| Sarah Lampl | 10/10 | 4188 days | 1% |
| Kim Smith | 10/10 | 4188 days | 1% |
| Eric Lambley | 5/10 | 4206 days | 0% |
| Jutta Bernhart | 8/10 | 4212 days | 1% |
| Casey Brown | 10/10 | 4219 days | 1% |
| Michael Weber | 9/10 | 4219 days | 1% |
| Henning89 | 10/10 | 4310 days | 0% |
| Iris Anette Berger | 9/10 | 4461 days | 3% |
| Olaf Krause | 9/10 | 4464 days | 3% |
| Brett Holleron | 10/10 | 4464 days | 4% |
| Claudia de Winter | 8/10 | 4466 days | 3% |
| Paul Saligari | 10/10 | 4490 days | 4% |
| Romina De Hill | 6/10 | 4493 days | 3% |
| Maria = Moller Hansen | 9/10 | 4506 days | 3% |
| Bjorn Houlberg | 8/10 | 4506 days | 3% |
| Manuela Michelbach | 8/10 | 4512 days | 3% |
| Danni Turnbull | 7/10 | 4519 days | 3% |
| Stefan Reutler | 9/10 | 4520 days | 3% |
| S B | 6/10 | 4536 days | 3% |
| M K | 7/10 | 4536 days | 3% |
| John Davis | 8/10 | 4553 days | 3% |
| Nora Zeitz | 8/10 | 4553 days | 3% |
| StingerMKO | 1/10 | 4554 days | 1% |
| Chris Mitchell | 10/10 | 4554 days | 4% |
| Bruce Schundler | 9/10 | 4554 days | 3% |
| Elin Andersson | 9/10 | 4554 days | 3% |
| Elin Paulssen | 7/10 | 4554 days | 3% |
| Jesse Farrell | 10/10 | 4563 days | 4% |
| Orla Hughes | 10/10 | 4563 days | 4% |
| anke | 1/10 | 4585 days | 1% |
| Max | 1/10 | 4585 days | 1% |
| J M | 7/10 | 4738 days | 3% |
| Friederike | 10/10 | 4844 days | 4% |
| Tanja Schlagermann | 8/10 | 4862 days | 3% |
| Carel Visser | 4/10 | 4919 days | 2% |
| Carolin | 1/10 | 4919 days | 1% |
| Alison Langley | 7/10 | 4932 days | 3% |
| Michael Kretzschmar | 7/10 | 4936 days | 3% |
| James Cookson | 8/10 | 4943 days | 3% |
| Laurits and Bettina | 8/10 | 4957 days | 3% |
| lavonc | 3/10 | 4980 days | 2% |
| CampervanKing | 8/10 | 4980 days | 3% |
| Mrjray | 10/10 | 5194 days | 4% |
| recycled_teenagers | 9/10 | 5194 days | 3% |
| stewburt | 10/10 | 5194 days | 4% |
| Signe Kaspersen | 9/10 | 5219 days | 3% |
| Eelke | 9/10 | 5225 days | 3% |
| theospierings | 10/10 | 5225 days | 4% |
| Indra t Jolle | 8/10 | 5229 days | 3% |
| Schael | 9/10 | 5229 days | 3% |
| Florion Scheffel | 7/10 | 5230 days | 3% |
| Marion Hassink | 8/10 | 5231 days | 3% |
| Carl & Desiree Potter | 9/10 | 5237 days | 3% |
| Diane Moss | 8/10 | 5239 days | 3% |
| Gloria, Rose & An | 7/10 | 5246 days | 3% |
| A Sorg | 8/10 | 5246 days | 3% |
| Elisabeth | 6/10 | 5247 days | 3% |
| Dman | 6/10 | 5254 days | 3% |
| Stefan Roehrbein | 7/10 | 5254 days | 3% |
| beckyw | 10/10 | 5316 days | 4% |
| Konny | 8/10 | 5332 days | 3% |
| collings57 | 10/10 | 5407 days | 4% |
| charlespang | 10/10 | 5438 days | 4% |
| hansdirk | 9/10 | 5469 days | 3% |
| Dave van Bergen | 9/10 | 5555 days | 3% |
| Knapen | 7/10 | 5571 days | 3% |
| noname | 10/10 | 5576 days | 4% |
| Graham Mason | 5/10 | 5578 days | 3% |
| Roald and Ellen | 6/10 | 5580 days | 3% |
| Tina Baun | 8/10 | 5583 days | 3% |
| nga | 9/10 | 5591 days | 3% |
| Viola Rickert | 8/10 | 5593 days | 3% |
| Peter | 7/10 | 5596 days | 3% |
| Danny and Loreen Way | 8/10 | 5607 days | 3% |
| Angi Otti | 8/10 | 5610 days | 3% |
| Barbara Koegel | 7/10 | 5616 days | 3% |
| Andreas Neo | 4/10 | 5616 days | 2% |
| Kevp72 | 8/10 | 5619 days | 3% |
| Brad_And_Sharon | 8/10 | 5711 days | 3% |
| steveE | 8/10 | 5895 days | 3% |
| Corine van Been | 8/10 | 5938 days | 3% |
| Stefan Scheiterlein | 8/10 | 5938 days | 3% |
| Hans | 8/10 | 5946 days | 3% |
| Matt Roper | 8/10 | 5947 days | 3% |
| Teresa Gizzi | 7/10 | 5949 days | 3% |
| Lynn Tichauer | 8/10 | 5967 days | 3% |
| Glenn Williamson | 8/10 | 5977 days | 3% |
| Richard Thompson | 8/10 | 5981 days | 3% |
| Arnold_Clarke | 9/10 | 6015 days | 3% |
| Stefan Lua | 6/10 | 6048 days | 3% |
| Jansen | 6/10 | 6050 days | 3% |
| Anayara Diaz Torres | 7/10 | 6057 days | 3% |
| jackson | 9/10 | 6107 days | 3% |
| kindel | 3/10 | 6172 days | 2% |
| dieteru | 5/10 | 6290 days | 3% |
| Peter Bowen-Simpkins | 6/10 | 6310 days | 3% |
| KathrinS | 8/10 | 6310 days | 3% |
| Ernst Thomas | 8/10 | 6311 days | 3% |
| gpollino | 2/10 | 6374 days | 1% |
| Helen | 8/10 | 6402 days | 3% |
| Toni Keown | 8/10 | 6431 days | 3% |
| Ashlee Gough | 9/10 | 6492 days | 3% |
| Georgina Mulligan | 5/10 | 6683 days | 3% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.14% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 119 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.11% |
| 198 | -2.12% |
| 199 | -2.13% |
| 200 | -2.14% |
| 201 | -2.15% |
| 202 | -2.16% |
| 203 | -2.17% |
| … | … |
Balancing Adjustment
15.63% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.