Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
62.98%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 810 days | 87% |
| Talia | 1/10 | 1116 days | 47% |
| Eilon | 10/10 | 1175 days | 100% |
| Hanno Benno | 5/10 | 1206 days | 70% |
| Ethan | 10/10 | 1420 days | 49% |
| Andries Caroto | 1/10 | 1481 days | 16% |
| DONT BOOK HERE | 1/10 | 1540 days | 13% |
| Peter | 1/10 | 2211 days | 5% |
| Simone | 1/10 | 2211 days | 5% |
| Jenny | 8/10 | 2242 days | 13% |
| Quentin Goutard | 2/10 | 2242 days | 6% |
| Michiel | 9/10 | 2271 days | 13% |
| Sheila Thorp | 5/10 | 2271 days | 10% |
| Thomas MULLER | 1/10 | 2271 days | 5% |
| Mika Feng | 1/10 | 2302 days | 5% |
| Matthias Heins | 1/10 | 2302 days | 5% |
| Jul Dy | 1/10 | 2302 days | 5% |
| Reng Kwan Lee | 8/10 | 2333 days | 13% |
| Bella | 7/10 | 2333 days | 12% |
| Jean | 2/10 | 2363 days | 6% |
| Helene Gosset | 8/10 | 2608 days | 11% |
| Kailyn Seitz | 8/10 | 2636 days | 11% |
| Jasper de Jong | 8/10 | 2636 days | 11% |
| Immanuel Tzipris | 1/10 | 2636 days | 4% |
| Gavin Kibble | 5/10 | 2667 days | 8% |
| Unhappy Camper | 1/10 | 2667 days | 4% |
| Benoît Dalard | 1/10 | 2667 days | 4% |
| Paola Rydman | 6/10 | 2698 days | 9% |
| Melissa Komen | 1/10 | 2698 days | 4% |
| Catherine Briggs | 5/10 | 2698 days | 8% |
| Ashley | 1/10 | 2698 days | 4% |
| Ben | 1/10 | 2698 days | 4% |
| QUI DEE LEE | 1/10 | 2698 days | 4% |
| Dustin Benton | 7/10 | 2728 days | 10% |
| Oliver Wadey | 10/10 | 2851 days | 10% |
| Fallon Golden | 6/10 | 2942 days | 8% |
| Andrew Padgett | 6/10 | 2942 days | 8% |
| Michael Stützle | 9/10 | 2942 days | 9% |
| Alex | 1/10 | 2942 days | 3% |
| Saleena Ham | 9/10 | 2942 days | 9% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 2973 days | 3% |
| Amy | 1/10 | 2973 days | 3% |
| Cloe Chenevier | 7/10 | 3001 days | 8% |
| Sam Y | 10/10 | 3032 days | 8% |
| Marcos Garcia | 8/10 | 3032 days | 8% |
| Silvester Reijnders | 8/10 | 3032 days | 8% |
| Catherine | 1/10 | 3032 days | 3% |
| Dotty | 1/10 | 3063 days | 3% |
| Julie Charpiot | 6/10 | 3093 days | 7% |
| ZAHEER AHMED | 4/10 | 3093 days | 5% |
| Kay & Murray Geddes | 1/10 | 3093 days | 3% |
| Sandro Mueller | 2/10 | 3093 days | 3% |
| Jonathan Lloyd | 5/10 | 3124 days | 6% |
| Nalendra Pradono | 3/10 | 3216 days | 4% |
| Lucas Holloway | 10/10 | 3307 days | 7% |
| Victor Chin | 8/10 | 3307 days | 6% |
| Leo Minns | 1/10 | 3307 days | 2% |
| Andrea Aschenbrenner | 1/10 | 3307 days | 2% |
| Ludovic Bonneau | 7/10 | 3313 days | 6% |
| Laura Kudo | 9/10 | 3315 days | 6% |
| Brigitte CREPLET | 1/10 | 3329 days | 2% |
| Laurent Bon | 8/10 | 3338 days | 6% |
| J H | 1/10 | 3338 days | 2% |
| Paulus Petersen | 1/10 | 3338 days | 2% |
| Nadine and Michael | 3/10 | 3345 days | 3% |
| Trudie Abrahams | 9/10 | 3348 days | 6% |
| Philip Harway | 1/10 | 3366 days | 2% |
| Francesca Scott | 9/10 | 3374 days | 6% |
| Isabel Zedelius | 6/10 | 3377 days | 5% |
| Benedikt Lorenz | 7/10 | 3378 days | 6% |
| Kathrin Herbst | 4/10 | 3380 days | 4% |
| Erna Muller | 8/10 | 3382 days | 6% |
| Barbara Hirsch | 7/10 | 3384 days | 6% |
| Shaan and Steven Baker | 9/10 | 3388 days | 6% |
| Karina Gilverson | 1/10 | 3397 days | 2% |
| Christopher Neethling | 1/10 | 3397 days | 2% |
| Jelena Götte | 10/10 | 3397 days | 6% |
| Ingrid Loidl | 10/10 | 3397 days | 6% |
| Philippe Egli | 8/10 | 3397 days | 6% |
| Laila Torp | 1/10 | 3397 days | 2% |
| Jonathan Legris | 1/10 | 3397 days | 2% |
| Romain Cadieu | 9/10 | 3397 days | 6% |
| Katlyn Bessard | 1/10 | 3397 days | 2% |
| Martina Nacev | 1/10 | 3397 days | 2% |
| Laura David | 7/10 | 3415 days | 5% |
| Barbara Knops | 3/10 | 3416 days | 3% |
| Mireia Sanchez | 8/10 | 3419 days | 6% |
| Franziska Liebe | 8/10 | 3427 days | 6% |
| Babak Jafari | 1/10 | 3428 days | 2% |
| S I | 1/10 | 3428 days | 2% |
| Jonas Gorb | 8/10 | 3431 days | 6% |
| Rahel | 8/10 | 3431 days | 6% |
| Elien Dauwe | 8/10 | 3435 days | 6% |
| Thomas | 8/10 | 3439 days | 6% |
| Danny | 7/10 | 3439 days | 5% |
| Trevor Munson | 10/10 | 3489 days | 5% |
| Carlos R | 1/10 | 3489 days | 2% |
| Saskia Wolters | 6/10 | 3519 days | 4% |
| Kyle Fleischer | 10/10 | 3611 days | 5% |
| Jana Ebelina | 9/10 | 3656 days | 4% |
| Beth Cartwright | 1/10 | 3672 days | 1% |
| Skinny Sol | 1/10 | 3672 days | 1% |
| Igor Pretzer | 7/10 | 3686 days | 4% |
| Joerg | 9/10 | 3694 days | 4% |
| Lane Henderson | 8/10 | 3696 days | 4% |
| Johannes Eisel | 7/10 | 3700 days | 4% |
| Patrick Gargan | 10/10 | 3703 days | 4% |
| Surya Gregoire | 6/10 | 3703 days | 3% |
| Dale Luplow | 3/10 | 3703 days | 2% |
| Joerg Heinze | 9/10 | 3703 days | 4% |
| Zuzana Bariakova | 9/10 | 3703 days | 4% |
| Georg H. | 10/10 | 3703 days | 4% |
| Hannah Dent | 1/10 | 3703 days | 1% |
| Laura Rickards | 9/10 | 3703 days | 4% |
| Les Simshauser | 8/10 | 3703 days | 4% |
| Matt Irwin | 4/10 | 3713 days | 2% |
| Rachel Aspinall | 4/10 | 3725 days | 2% |
| Maaike van der Burg | 7/10 | 3732 days | 3% |
| olivier strasman | 6/10 | 3732 days | 3% |
| Harold Bugdahn | 10/10 | 3732 days | 4% |
| Antoine Jeaneau | 4/10 | 3732 days | 2% |
| Johanna Kuch | 6/10 | 3732 days | 3% |
| Megan Brown | 3/10 | 3732 days | 2% |
| Gabriel Siibers | 6/10 | 3732 days | 3% |
| David Sitton | 9/10 | 3736 days | 4% |
| Sven and Annie | 6/10 | 3745 days | 3% |
| Franziska Hohmann | 8/10 | 3746 days | 4% |
| Tiina Somerpuro | 2/10 | 3763 days | 1% |
| Shenae McEwan | 9/10 | 3763 days | 3% |
| Bonnie Fung-On | 8/10 | 3763 days | 3% |
| Philip Roggenkamp | 7/10 | 3763 days | 3% |
| Selly Fletcher | 10/10 | 3763 days | 3% |
| Paul Stafford | 7/10 | 3763 days | 3% |
| Gustavo Rodriguez | 7/10 | 3763 days | 3% |
| Andy Hug | 1/10 | 3794 days | 1% |
| Heinz Peter | 1/10 | 3794 days | 1% |
| Falko | 10/10 | 3797 days | 3% |
| Lissy Fehnker | 1/10 | 3824 days | 1% |
| bernd hagemann | 10/10 | 3824 days | 3% |
| Emma Bennett | 9/10 | 3855 days | 3% |
| Aline | 7/10 | 3855 days | 3% |
| SteffiChristian | 7/10 | 3885 days | 2% |
| Sam Smith | 1/10 | 4069 days | 0% |
| Unternahrer Timo | 8/10 | 4069 days | 1% |
| Sara Garside | 8/10 | 4085 days | 1% |
| Sue Strebe | 8/10 | 4087 days | 1% |
| Marie Schmid | 8/10 | 4090 days | 1% |
| Jonty Rushforth | 3/10 | 4097 days | 0% |
| Joost Hillen | 8/10 | 4097 days | 1% |
| Ben and Morgane | 9/10 | 4103 days | 1% |
| Jamie McArthur | 8/10 | 4119 days | 1% |
| Silvia Hudakova | 1/10 | 4128 days | 0% |
| Gemma Buckman | 1/10 | 4128 days | 0% |
| Sarah Lampl | 10/10 | 4128 days | 1% |
| Kim Smith | 10/10 | 4128 days | 1% |
| Eric Lambley | 5/10 | 4145 days | 1% |
| Jutta Bernhart | 8/10 | 4151 days | 1% |
| Casey Brown | 10/10 | 4159 days | 1% |
| Michael Weber | 9/10 | 4159 days | 1% |
| Henning89 | 10/10 | 4250 days | 0% |
| Iris Anette Berger | 9/10 | 4400 days | 3% |
| Olaf Krause | 9/10 | 4403 days | 3% |
| Brett Holleron | 10/10 | 4403 days | 3% |
| Claudia de Winter | 8/10 | 4405 days | 3% |
| Paul Saligari | 10/10 | 4429 days | 3% |
| Romina De Hill | 6/10 | 4432 days | 2% |
| Maria = Moller Hansen | 9/10 | 4445 days | 3% |
| Bjorn Houlberg | 8/10 | 4445 days | 3% |
| Manuela Michelbach | 8/10 | 4451 days | 3% |
| Danni Turnbull | 7/10 | 4458 days | 3% |
| Stefan Reutler | 9/10 | 4459 days | 3% |
| S B | 6/10 | 4475 days | 2% |
| M K | 7/10 | 4475 days | 3% |
| John Davis | 8/10 | 4492 days | 3% |
| Nora Zeitz | 8/10 | 4492 days | 3% |
| StingerMKO | 1/10 | 4493 days | 1% |
| Chris Mitchell | 10/10 | 4493 days | 3% |
| Bruce Schundler | 9/10 | 4493 days | 3% |
| Elin Andersson | 9/10 | 4493 days | 3% |
| Elin Paulssen | 7/10 | 4493 days | 3% |
| Jesse Farrell | 10/10 | 4502 days | 3% |
| Orla Hughes | 10/10 | 4502 days | 3% |
| anke | 1/10 | 4524 days | 1% |
| Max | 1/10 | 4524 days | 1% |
| J M | 7/10 | 4677 days | 3% |
| Friederike | 10/10 | 4783 days | 3% |
| Tanja Schlagermann | 8/10 | 4801 days | 3% |
| Carel Visser | 4/10 | 4858 days | 2% |
| Carolin | 1/10 | 4858 days | 1% |
| Alison Langley | 7/10 | 4871 days | 3% |
| Michael Kretzschmar | 7/10 | 4875 days | 3% |
| James Cookson | 8/10 | 4882 days | 3% |
| Laurits and Bettina | 8/10 | 4896 days | 3% |
| lavonc | 3/10 | 4919 days | 1% |
| CampervanKing | 8/10 | 4919 days | 3% |
| Mrjray | 10/10 | 5133 days | 3% |
| recycled_teenagers | 9/10 | 5133 days | 3% |
| stewburt | 10/10 | 5133 days | 3% |
| Signe Kaspersen | 9/10 | 5158 days | 3% |
| Eelke | 9/10 | 5164 days | 3% |
| theospierings | 10/10 | 5164 days | 3% |
| Indra t Jolle | 8/10 | 5168 days | 3% |
| Schael | 9/10 | 5168 days | 3% |
| Florion Scheffel | 7/10 | 5169 days | 3% |
| Marion Hassink | 8/10 | 5170 days | 3% |
| Carl & Desiree Potter | 9/10 | 5176 days | 3% |
| Diane Moss | 8/10 | 5178 days | 3% |
| Gloria, Rose & An | 7/10 | 5185 days | 3% |
| A Sorg | 8/10 | 5185 days | 3% |
| Elisabeth | 6/10 | 5186 days | 2% |
| Dman | 6/10 | 5193 days | 2% |
| Stefan Roehrbein | 7/10 | 5193 days | 3% |
| beckyw | 10/10 | 5255 days | 3% |
| Konny | 8/10 | 5271 days | 3% |
| collings57 | 10/10 | 5346 days | 3% |
| charlespang | 10/10 | 5377 days | 3% |
| hansdirk | 9/10 | 5408 days | 3% |
| Dave van Bergen | 9/10 | 5494 days | 3% |
| Knapen | 7/10 | 5510 days | 3% |
| noname | 10/10 | 5515 days | 3% |
| Graham Mason | 5/10 | 5517 days | 2% |
| Roald and Ellen | 6/10 | 5519 days | 2% |
| Tina Baun | 8/10 | 5522 days | 3% |
| nga | 9/10 | 5530 days | 3% |
| Viola Rickert | 8/10 | 5532 days | 3% |
| Peter | 7/10 | 5535 days | 3% |
| Danny and Loreen Way | 8/10 | 5546 days | 3% |
| Angi Otti | 8/10 | 5549 days | 3% |
| Barbara Koegel | 7/10 | 5555 days | 3% |
| Andreas Neo | 4/10 | 5555 days | 2% |
| Kevp72 | 8/10 | 5558 days | 3% |
| Brad_And_Sharon | 8/10 | 5650 days | 3% |
| steveE | 8/10 | 5834 days | 3% |
| Corine van Been | 8/10 | 5877 days | 3% |
| Stefan Scheiterlein | 8/10 | 5877 days | 3% |
| Hans | 8/10 | 5885 days | 3% |
| Matt Roper | 8/10 | 5886 days | 3% |
| Teresa Gizzi | 7/10 | 5888 days | 3% |
| Lynn Tichauer | 8/10 | 5906 days | 3% |
| Glenn Williamson | 8/10 | 5916 days | 3% |
| Richard Thompson | 8/10 | 5920 days | 3% |
| Arnold_Clarke | 9/10 | 5954 days | 3% |
| Stefan Lua | 6/10 | 5987 days | 2% |
| Jansen | 6/10 | 5989 days | 2% |
| Anayara Diaz Torres | 7/10 | 5996 days | 3% |
| jackson | 9/10 | 6046 days | 3% |
| kindel | 3/10 | 6111 days | 1% |
| dieteru | 5/10 | 6229 days | 2% |
| Peter Bowen-Simpkins | 6/10 | 6249 days | 2% |
| KathrinS | 8/10 | 6249 days | 3% |
| Ernst Thomas | 8/10 | 6250 days | 3% |
| gpollino | 2/10 | 6313 days | 1% |
| Helen | 8/10 | 6342 days | 3% |
| Toni Keown | 8/10 | 6370 days | 3% |
| Ashlee Gough | 9/10 | 6432 days | 3% |
| Georgina Mulligan | 5/10 | 6622 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.34% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 70 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.29% |
| 198 | -3.30% |
| 199 | -3.32% |
| 200 | -3.34% |
| 201 | -3.35% |
| 202 | -3.37% |
| 203 | -3.39% |
| … | … |
Balancing Adjustment
16.68% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.