Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
63.01%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 831 days | 89% |
| Talia | 1/10 | 1137 days | 47% |
| Eilon | 10/10 | 1196 days | 100% |
| Hanno Benno | 5/10 | 1227 days | 70% |
| Ethan | 10/10 | 1440 days | 48% |
| Andries Caroto | 1/10 | 1502 days | 16% |
| DONT BOOK HERE | 1/10 | 1561 days | 13% |
| Peter | 1/10 | 2232 days | 6% |
| Simone | 1/10 | 2232 days | 6% |
| Jenny | 8/10 | 2263 days | 14% |
| Quentin Goutard | 2/10 | 2263 days | 6% |
| Michiel | 9/10 | 2292 days | 14% |
| Sheila Thorp | 5/10 | 2292 days | 11% |
| Thomas MULLER | 1/10 | 2292 days | 5% |
| Mika Feng | 1/10 | 2322 days | 5% |
| Matthias Heins | 1/10 | 2323 days | 5% |
| Jul Dy | 1/10 | 2323 days | 5% |
| Reng Kwan Lee | 8/10 | 2353 days | 14% |
| Bella | 7/10 | 2354 days | 13% |
| Jean | 2/10 | 2384 days | 6% |
| Helene Gosset | 8/10 | 2629 days | 12% |
| Kailyn Seitz | 8/10 | 2656 days | 11% |
| Jasper de Jong | 8/10 | 2657 days | 11% |
| Immanuel Tzipris | 1/10 | 2657 days | 4% |
| Gavin Kibble | 5/10 | 2688 days | 9% |
| Unhappy Camper | 1/10 | 2688 days | 4% |
| Benoît Dalard | 1/10 | 2688 days | 4% |
| Paola Rydman | 6/10 | 2718 days | 10% |
| Melissa Komen | 1/10 | 2718 days | 4% |
| Catherine Briggs | 5/10 | 2719 days | 8% |
| Ashley | 1/10 | 2719 days | 4% |
| Ben | 1/10 | 2719 days | 4% |
| QUI DEE LEE | 1/10 | 2719 days | 4% |
| Dustin Benton | 7/10 | 2748 days | 10% |
| Oliver Wadey | 10/10 | 2871 days | 10% |
| Fallon Golden | 6/10 | 2962 days | 8% |
| Andrew Padgett | 6/10 | 2962 days | 8% |
| Michael Stützle | 9/10 | 2962 days | 9% |
| Alex | 1/10 | 2963 days | 3% |
| Saleena Ham | 9/10 | 2963 days | 9% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 2994 days | 3% |
| Amy | 1/10 | 2994 days | 3% |
| Cloe Chenevier | 7/10 | 3021 days | 8% |
| Sam Y | 10/10 | 3052 days | 9% |
| Marcos Garcia | 8/10 | 3052 days | 9% |
| Silvester Reijnders | 8/10 | 3052 days | 9% |
| Catherine | 1/10 | 3053 days | 3% |
| Dotty | 1/10 | 3084 days | 3% |
| Julie Charpiot | 6/10 | 3113 days | 7% |
| ZAHEER AHMED | 4/10 | 3113 days | 5% |
| Kay & Murray Geddes | 1/10 | 3113 days | 3% |
| Sandro Mueller | 2/10 | 3113 days | 3% |
| Jonathan Lloyd | 5/10 | 3144 days | 6% |
| Nalendra Pradono | 3/10 | 3236 days | 4% |
| Lucas Holloway | 10/10 | 3327 days | 7% |
| Victor Chin | 8/10 | 3327 days | 7% |
| Leo Minns | 1/10 | 3327 days | 2% |
| Andrea Aschenbrenner | 1/10 | 3327 days | 2% |
| Ludovic Bonneau | 7/10 | 3334 days | 6% |
| Laura Kudo | 9/10 | 3336 days | 7% |
| Brigitte CREPLET | 1/10 | 3350 days | 2% |
| Laurent Bon | 8/10 | 3358 days | 6% |
| J H | 1/10 | 3358 days | 2% |
| Paulus Petersen | 1/10 | 3358 days | 2% |
| Nadine and Michael | 3/10 | 3366 days | 3% |
| Trudie Abrahams | 9/10 | 3369 days | 6% |
| Philip Harway | 1/10 | 3386 days | 2% |
| Francesca Scott | 9/10 | 3395 days | 6% |
| Isabel Zedelius | 6/10 | 3398 days | 5% |
| Benedikt Lorenz | 7/10 | 3399 days | 6% |
| Kathrin Herbst | 4/10 | 3401 days | 4% |
| Erna Muller | 8/10 | 3403 days | 6% |
| Barbara Hirsch | 7/10 | 3405 days | 6% |
| Shaan and Steven Baker | 9/10 | 3409 days | 6% |
| Karina Gilverson | 1/10 | 3417 days | 2% |
| Christopher Neethling | 1/10 | 3417 days | 2% |
| Jelena Götte | 10/10 | 3417 days | 6% |
| Ingrid Loidl | 10/10 | 3417 days | 6% |
| Philippe Egli | 8/10 | 3417 days | 6% |
| Laila Torp | 1/10 | 3417 days | 2% |
| Jonathan Legris | 1/10 | 3417 days | 2% |
| Romain Cadieu | 9/10 | 3417 days | 6% |
| Katlyn Bessard | 1/10 | 3417 days | 2% |
| Martina Nacev | 1/10 | 3417 days | 2% |
| Laura David | 7/10 | 3436 days | 6% |
| Barbara Knops | 3/10 | 3437 days | 3% |
| Mireia Sanchez | 8/10 | 3440 days | 6% |
| Franziska Liebe | 8/10 | 3448 days | 6% |
| Babak Jafari | 1/10 | 3448 days | 2% |
| S I | 1/10 | 3448 days | 2% |
| Jonas Gorb | 8/10 | 3452 days | 6% |
| Rahel | 8/10 | 3452 days | 6% |
| Elien Dauwe | 8/10 | 3456 days | 6% |
| Thomas | 8/10 | 3460 days | 6% |
| Danny | 7/10 | 3460 days | 5% |
| Trevor Munson | 10/10 | 3509 days | 6% |
| Carlos R | 1/10 | 3510 days | 2% |
| Saskia Wolters | 6/10 | 3539 days | 5% |
| Kyle Fleischer | 10/10 | 3631 days | 5% |
| Jana Ebelina | 9/10 | 3676 days | 4% |
| Beth Cartwright | 1/10 | 3692 days | 1% |
| Skinny Sol | 1/10 | 3692 days | 1% |
| Igor Pretzer | 7/10 | 3707 days | 4% |
| Joerg | 9/10 | 3715 days | 4% |
| Lane Henderson | 8/10 | 3717 days | 4% |
| Johannes Eisel | 7/10 | 3721 days | 4% |
| Patrick Gargan | 10/10 | 3723 days | 4% |
| Surya Gregoire | 6/10 | 3723 days | 3% |
| Dale Luplow | 3/10 | 3723 days | 2% |
| Joerg Heinze | 9/10 | 3723 days | 4% |
| Zuzana Bariakova | 9/10 | 3723 days | 4% |
| Georg H. | 10/10 | 3723 days | 4% |
| Hannah Dent | 1/10 | 3723 days | 1% |
| Laura Rickards | 9/10 | 3724 days | 4% |
| Les Simshauser | 8/10 | 3724 days | 4% |
| Matt Irwin | 4/10 | 3734 days | 2% |
| Rachel Aspinall | 4/10 | 3746 days | 2% |
| Maaike van der Burg | 7/10 | 3752 days | 4% |
| olivier strasman | 6/10 | 3752 days | 3% |
| Harold Bugdahn | 10/10 | 3752 days | 4% |
| Antoine Jeaneau | 4/10 | 3752 days | 2% |
| Johanna Kuch | 6/10 | 3753 days | 3% |
| Megan Brown | 3/10 | 3753 days | 2% |
| Gabriel Siibers | 6/10 | 3753 days | 3% |
| David Sitton | 9/10 | 3757 days | 4% |
| Sven and Annie | 6/10 | 3766 days | 3% |
| Franziska Hohmann | 8/10 | 3767 days | 4% |
| Tiina Somerpuro | 2/10 | 3783 days | 1% |
| Shenae McEwan | 9/10 | 3783 days | 4% |
| Bonnie Fung-On | 8/10 | 3783 days | 4% |
| Philip Roggenkamp | 7/10 | 3783 days | 3% |
| Selly Fletcher | 10/10 | 3783 days | 4% |
| Paul Stafford | 7/10 | 3784 days | 3% |
| Gustavo Rodriguez | 7/10 | 3784 days | 3% |
| Andy Hug | 1/10 | 3814 days | 1% |
| Heinz Peter | 1/10 | 3815 days | 1% |
| Falko | 10/10 | 3818 days | 3% |
| Lissy Fehnker | 1/10 | 3845 days | 1% |
| bernd hagemann | 10/10 | 3845 days | 3% |
| Emma Bennett | 9/10 | 3875 days | 3% |
| Aline | 7/10 | 3876 days | 3% |
| SteffiChristian | 7/10 | 3905 days | 2% |
| Sam Smith | 1/10 | 4089 days | 0% |
| Unternahrer Timo | 8/10 | 4089 days | 1% |
| Sara Garside | 8/10 | 4106 days | 1% |
| Sue Strebe | 8/10 | 4108 days | 1% |
| Marie Schmid | 8/10 | 4111 days | 1% |
| Jonty Rushforth | 3/10 | 4117 days | 0% |
| Joost Hillen | 8/10 | 4117 days | 1% |
| Ben and Morgane | 9/10 | 4124 days | 1% |
| Jamie McArthur | 8/10 | 4140 days | 1% |
| Silvia Hudakova | 1/10 | 4148 days | 0% |
| Gemma Buckman | 1/10 | 4148 days | 0% |
| Sarah Lampl | 10/10 | 4148 days | 1% |
| Kim Smith | 10/10 | 4148 days | 1% |
| Eric Lambley | 5/10 | 4166 days | 0% |
| Jutta Bernhart | 8/10 | 4172 days | 1% |
| Casey Brown | 10/10 | 4179 days | 1% |
| Michael Weber | 9/10 | 4179 days | 1% |
| Henning89 | 10/10 | 4270 days | 0% |
| Iris Anette Berger | 9/10 | 4421 days | 3% |
| Olaf Krause | 9/10 | 4424 days | 3% |
| Brett Holleron | 10/10 | 4424 days | 3% |
| Claudia de Winter | 8/10 | 4426 days | 3% |
| Paul Saligari | 10/10 | 4450 days | 3% |
| Romina De Hill | 6/10 | 4453 days | 2% |
| Maria = Moller Hansen | 9/10 | 4466 days | 3% |
| Bjorn Houlberg | 8/10 | 4466 days | 3% |
| Manuela Michelbach | 8/10 | 4472 days | 3% |
| Danni Turnbull | 7/10 | 4479 days | 3% |
| Stefan Reutler | 9/10 | 4480 days | 3% |
| S B | 6/10 | 4496 days | 2% |
| M K | 7/10 | 4496 days | 3% |
| John Davis | 8/10 | 4513 days | 3% |
| Nora Zeitz | 8/10 | 4513 days | 3% |
| StingerMKO | 1/10 | 4514 days | 1% |
| Chris Mitchell | 10/10 | 4514 days | 3% |
| Bruce Schundler | 9/10 | 4514 days | 3% |
| Elin Andersson | 9/10 | 4514 days | 3% |
| Elin Paulssen | 7/10 | 4514 days | 3% |
| Jesse Farrell | 10/10 | 4523 days | 3% |
| Orla Hughes | 10/10 | 4523 days | 3% |
| anke | 1/10 | 4545 days | 1% |
| Max | 1/10 | 4545 days | 1% |
| J M | 7/10 | 4697 days | 3% |
| Friederike | 10/10 | 4804 days | 3% |
| Tanja Schlagermann | 8/10 | 4822 days | 3% |
| Carel Visser | 4/10 | 4879 days | 2% |
| Carolin | 1/10 | 4879 days | 1% |
| Alison Langley | 7/10 | 4892 days | 3% |
| Michael Kretzschmar | 7/10 | 4896 days | 3% |
| James Cookson | 8/10 | 4903 days | 3% |
| Laurits and Bettina | 8/10 | 4917 days | 3% |
| lavonc | 3/10 | 4940 days | 1% |
| CampervanKing | 8/10 | 4940 days | 3% |
| Mrjray | 10/10 | 5154 days | 3% |
| recycled_teenagers | 9/10 | 5154 days | 3% |
| stewburt | 10/10 | 5154 days | 3% |
| Signe Kaspersen | 9/10 | 5179 days | 3% |
| Eelke | 9/10 | 5185 days | 3% |
| theospierings | 10/10 | 5185 days | 3% |
| Indra t Jolle | 8/10 | 5189 days | 3% |
| Schael | 9/10 | 5189 days | 3% |
| Florion Scheffel | 7/10 | 5190 days | 3% |
| Marion Hassink | 8/10 | 5191 days | 3% |
| Carl & Desiree Potter | 9/10 | 5197 days | 3% |
| Diane Moss | 8/10 | 5199 days | 3% |
| Gloria, Rose & An | 7/10 | 5206 days | 3% |
| A Sorg | 8/10 | 5206 days | 3% |
| Elisabeth | 6/10 | 5207 days | 2% |
| Dman | 6/10 | 5214 days | 2% |
| Stefan Roehrbein | 7/10 | 5214 days | 3% |
| beckyw | 10/10 | 5276 days | 3% |
| Konny | 8/10 | 5292 days | 3% |
| collings57 | 10/10 | 5366 days | 3% |
| charlespang | 10/10 | 5397 days | 3% |
| hansdirk | 9/10 | 5428 days | 3% |
| Dave van Bergen | 9/10 | 5514 days | 3% |
| Knapen | 7/10 | 5531 days | 3% |
| noname | 10/10 | 5536 days | 3% |
| Graham Mason | 5/10 | 5538 days | 2% |
| Roald and Ellen | 6/10 | 5540 days | 2% |
| Tina Baun | 8/10 | 5543 days | 3% |
| nga | 9/10 | 5551 days | 3% |
| Viola Rickert | 8/10 | 5553 days | 3% |
| Peter | 7/10 | 5556 days | 3% |
| Danny and Loreen Way | 8/10 | 5567 days | 3% |
| Angi Otti | 8/10 | 5570 days | 3% |
| Barbara Koegel | 7/10 | 5576 days | 3% |
| Andreas Neo | 4/10 | 5576 days | 2% |
| Kevp72 | 8/10 | 5579 days | 3% |
| Brad_And_Sharon | 8/10 | 5671 days | 3% |
| steveE | 8/10 | 5854 days | 3% |
| Corine van Been | 8/10 | 5898 days | 3% |
| Stefan Scheiterlein | 8/10 | 5898 days | 3% |
| Hans | 8/10 | 5906 days | 3% |
| Matt Roper | 8/10 | 5907 days | 3% |
| Teresa Gizzi | 7/10 | 5909 days | 3% |
| Lynn Tichauer | 8/10 | 5927 days | 3% |
| Glenn Williamson | 8/10 | 5937 days | 3% |
| Richard Thompson | 8/10 | 5941 days | 3% |
| Arnold_Clarke | 9/10 | 5975 days | 3% |
| Stefan Lua | 6/10 | 6008 days | 2% |
| Jansen | 6/10 | 6010 days | 2% |
| Anayara Diaz Torres | 7/10 | 6017 days | 3% |
| jackson | 9/10 | 6067 days | 3% |
| kindel | 3/10 | 6131 days | 1% |
| dieteru | 5/10 | 6250 days | 2% |
| Peter Bowen-Simpkins | 6/10 | 6270 days | 2% |
| KathrinS | 8/10 | 6270 days | 3% |
| Ernst Thomas | 8/10 | 6271 days | 3% |
| gpollino | 2/10 | 6334 days | 1% |
| Helen | 8/10 | 6362 days | 3% |
| Toni Keown | 8/10 | 6391 days | 3% |
| Ashlee Gough | 9/10 | 6452 days | 3% |
| Georgina Mulligan | 5/10 | 6643 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.89% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 87 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.85% |
| 198 | -2.86% |
| 199 | -2.88% |
| 200 | -2.89% |
| 201 | -2.90% |
| 202 | -2.92% |
| 203 | -2.93% |
| … | … |
Balancing Adjustment
16.30% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.