G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
63.26%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 931 days | 98% |
| Talia | 1/10 | 1237 days | 48% |
| Eilon | 10/10 | 1296 days | 100% |
| Hanno Benno | 5/10 | 1327 days | 70% |
| Ethan | 10/10 | 1541 days | 46% |
| Andries Caroto | 1/10 | 1602 days | 15% |
| DONT BOOK HERE | 1/10 | 1661 days | 13% |
| Peter | 1/10 | 2332 days | 8% |
| Simone | 1/10 | 2332 days | 8% |
| Jenny | 8/10 | 2363 days | 18% |
| Quentin Goutard | 2/10 | 2363 days | 8% |
| Michiel | 9/10 | 2392 days | 18% |
| Sheila Thorp | 5/10 | 2392 days | 14% |
| Thomas MULLER | 1/10 | 2392 days | 7% |
| Mika Feng | 1/10 | 2423 days | 7% |
| Matthias Heins | 1/10 | 2423 days | 7% |
| Jul Dy | 1/10 | 2423 days | 7% |
| Reng Kwan Lee | 8/10 | 2454 days | 18% |
| Bella | 7/10 | 2454 days | 17% |
| Jean | 2/10 | 2484 days | 8% |
| Helene Gosset | 8/10 | 2729 days | 15% |
| Kailyn Seitz | 8/10 | 2757 days | 15% |
| Jasper de Jong | 8/10 | 2757 days | 15% |
| Immanuel Tzipris | 1/10 | 2757 days | 6% |
| Gavin Kibble | 5/10 | 2788 days | 11% |
| Unhappy Camper | 1/10 | 2788 days | 6% |
| Benoît Dalard | 1/10 | 2788 days | 6% |
| Paola Rydman | 6/10 | 2819 days | 12% |
| Melissa Komen | 1/10 | 2819 days | 6% |
| Catherine Briggs | 5/10 | 2819 days | 11% |
| Ashley | 1/10 | 2819 days | 6% |
| Ben | 1/10 | 2819 days | 6% |
| QUI DEE LEE | 1/10 | 2819 days | 6% |
| Dustin Benton | 7/10 | 2849 days | 13% |
| Oliver Wadey | 10/10 | 2972 days | 13% |
| Fallon Golden | 6/10 | 3063 days | 11% |
| Andrew Padgett | 6/10 | 3063 days | 11% |
| Michael Stützle | 9/10 | 3063 days | 12% |
| Alex | 1/10 | 3063 days | 5% |
| Saleena Ham | 9/10 | 3063 days | 12% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 3094 days | 5% |
| Amy | 1/10 | 3094 days | 5% |
| Cloe Chenevier | 7/10 | 3122 days | 11% |
| Sam Y | 10/10 | 3153 days | 11% |
| Marcos Garcia | 8/10 | 3153 days | 11% |
| Silvester Reijnders | 8/10 | 3153 days | 11% |
| Catherine | 1/10 | 3153 days | 5% |
| Dotty | 1/10 | 3184 days | 4% |
| Julie Charpiot | 6/10 | 3214 days | 9% |
| ZAHEER AHMED | 4/10 | 3214 days | 7% |
| Kay & Murray Geddes | 1/10 | 3214 days | 4% |
| Sandro Mueller | 2/10 | 3214 days | 5% |
| Jonathan Lloyd | 5/10 | 3245 days | 8% |
| Nalendra Pradono | 3/10 | 3337 days | 5% |
| Lucas Holloway | 10/10 | 3428 days | 9% |
| Victor Chin | 8/10 | 3428 days | 9% |
| Leo Minns | 1/10 | 3428 days | 4% |
| Andrea Aschenbrenner | 1/10 | 3428 days | 4% |
| Ludovic Bonneau | 7/10 | 3434 days | 8% |
| Laura Kudo | 9/10 | 3436 days | 9% |
| Brigitte CREPLET | 1/10 | 3450 days | 3% |
| Laurent Bon | 8/10 | 3459 days | 8% |
| J H | 1/10 | 3459 days | 3% |
| Paulus Petersen | 1/10 | 3459 days | 3% |
| Nadine and Michael | 3/10 | 3466 days | 5% |
| Trudie Abrahams | 9/10 | 3469 days | 8% |
| Philip Harway | 1/10 | 3487 days | 3% |
| Francesca Scott | 9/10 | 3495 days | 8% |
| Isabel Zedelius | 6/10 | 3498 days | 7% |
| Benedikt Lorenz | 7/10 | 3499 days | 8% |
| Kathrin Herbst | 4/10 | 3501 days | 5% |
| Erna Muller | 8/10 | 3503 days | 8% |
| Barbara Hirsch | 7/10 | 3505 days | 8% |
| Shaan and Steven Baker | 9/10 | 3509 days | 8% |
| Karina Gilverson | 1/10 | 3518 days | 3% |
| Christopher Neethling | 1/10 | 3518 days | 3% |
| Jelena Götte | 10/10 | 3518 days | 8% |
| Ingrid Loidl | 10/10 | 3518 days | 8% |
| Philippe Egli | 8/10 | 3518 days | 8% |
| Laila Torp | 1/10 | 3518 days | 3% |
| Jonathan Legris | 1/10 | 3518 days | 3% |
| Romain Cadieu | 9/10 | 3518 days | 8% |
| Katlyn Bessard | 1/10 | 3518 days | 3% |
| Martina Nacev | 1/10 | 3518 days | 3% |
| Laura David | 7/10 | 3536 days | 7% |
| Barbara Knops | 3/10 | 3537 days | 4% |
| Mireia Sanchez | 8/10 | 3540 days | 8% |
| Franziska Liebe | 8/10 | 3548 days | 8% |
| Babak Jafari | 1/10 | 3549 days | 3% |
| S I | 1/10 | 3549 days | 3% |
| Jonas Gorb | 8/10 | 3552 days | 7% |
| Rahel | 8/10 | 3552 days | 7% |
| Elien Dauwe | 8/10 | 3556 days | 7% |
| Thomas | 8/10 | 3560 days | 7% |
| Danny | 7/10 | 3560 days | 7% |
| Trevor Munson | 10/10 | 3610 days | 7% |
| Carlos R | 1/10 | 3610 days | 3% |
| Saskia Wolters | 6/10 | 3640 days | 6% |
| Kyle Fleischer | 10/10 | 3732 days | 6% |
| Jana Ebelina | 9/10 | 3777 days | 5% |
| Beth Cartwright | 1/10 | 3793 days | 2% |
| Skinny Sol | 1/10 | 3793 days | 2% |
| Igor Pretzer | 7/10 | 3807 days | 5% |
| Joerg | 9/10 | 3815 days | 5% |
| Lane Henderson | 8/10 | 3817 days | 5% |
| Johannes Eisel | 7/10 | 3821 days | 5% |
| Patrick Gargan | 10/10 | 3824 days | 5% |
| Surya Gregoire | 6/10 | 3824 days | 4% |
| Dale Luplow | 3/10 | 3824 days | 3% |
| Joerg Heinze | 9/10 | 3824 days | 5% |
| Zuzana Bariakova | 9/10 | 3824 days | 5% |
| Georg H. | 10/10 | 3824 days | 5% |
| Hannah Dent | 1/10 | 3824 days | 2% |
| Laura Rickards | 9/10 | 3824 days | 5% |
| Les Simshauser | 8/10 | 3824 days | 5% |
| Matt Irwin | 4/10 | 3834 days | 3% |
| Rachel Aspinall | 4/10 | 3846 days | 3% |
| Maaike van der Burg | 7/10 | 3853 days | 4% |
| olivier strasman | 6/10 | 3853 days | 4% |
| Harold Bugdahn | 10/10 | 3853 days | 5% |
| Antoine Jeaneau | 4/10 | 3853 days | 3% |
| Johanna Kuch | 6/10 | 3853 days | 4% |
| Megan Brown | 3/10 | 3853 days | 3% |
| Gabriel Siibers | 6/10 | 3853 days | 4% |
| David Sitton | 9/10 | 3857 days | 5% |
| Sven and Annie | 6/10 | 3866 days | 4% |
| Franziska Hohmann | 8/10 | 3867 days | 5% |
| Tiina Somerpuro | 2/10 | 3884 days | 2% |
| Shenae McEwan | 9/10 | 3884 days | 5% |
| Bonnie Fung-On | 8/10 | 3884 days | 4% |
| Philip Roggenkamp | 7/10 | 3884 days | 4% |
| Selly Fletcher | 10/10 | 3884 days | 5% |
| Paul Stafford | 7/10 | 3884 days | 4% |
| Gustavo Rodriguez | 7/10 | 3884 days | 4% |
| Andy Hug | 1/10 | 3915 days | 2% |
| Heinz Peter | 1/10 | 3915 days | 2% |
| Falko | 10/10 | 3918 days | 4% |
| Lissy Fehnker | 1/10 | 3945 days | 2% |
| bernd hagemann | 10/10 | 3945 days | 4% |
| Emma Bennett | 9/10 | 3976 days | 4% |
| Aline | 7/10 | 3976 days | 3% |
| SteffiChristian | 7/10 | 4006 days | 3% |
| Sam Smith | 1/10 | 4190 days | 1% |
| Unternahrer Timo | 8/10 | 4190 days | 2% |
| Sara Garside | 8/10 | 4206 days | 2% |
| Sue Strebe | 8/10 | 4208 days | 1% |
| Marie Schmid | 8/10 | 4211 days | 1% |
| Jonty Rushforth | 3/10 | 4218 days | 1% |
| Joost Hillen | 8/10 | 4218 days | 1% |
| Ben and Morgane | 9/10 | 4224 days | 1% |
| Jamie McArthur | 8/10 | 4240 days | 1% |
| Silvia Hudakova | 1/10 | 4249 days | 0% |
| Gemma Buckman | 1/10 | 4249 days | 0% |
| Sarah Lampl | 10/10 | 4249 days | 1% |
| Kim Smith | 10/10 | 4249 days | 1% |
| Eric Lambley | 5/10 | 4266 days | 1% |
| Jutta Bernhart | 8/10 | 4272 days | 1% |
| Casey Brown | 10/10 | 4280 days | 1% |
| Michael Weber | 9/10 | 4280 days | 1% |
| Henning89 | 10/10 | 4371 days | 0% |
| Iris Anette Berger | 9/10 | 4521 days | 5% |
| Olaf Krause | 9/10 | 4524 days | 5% |
| Brett Holleron | 10/10 | 4524 days | 5% |
| Claudia de Winter | 8/10 | 4526 days | 5% |
| Paul Saligari | 10/10 | 4550 days | 5% |
| Romina De Hill | 6/10 | 4553 days | 4% |
| Maria = Moller Hansen | 9/10 | 4566 days | 5% |
| Bjorn Houlberg | 8/10 | 4566 days | 5% |
| Manuela Michelbach | 8/10 | 4572 days | 5% |
| Danni Turnbull | 7/10 | 4579 days | 4% |
| Stefan Reutler | 9/10 | 4580 days | 5% |
| S B | 6/10 | 4596 days | 4% |
| M K | 7/10 | 4596 days | 4% |
| John Davis | 8/10 | 4613 days | 5% |
| Nora Zeitz | 8/10 | 4613 days | 5% |
| StingerMKO | 1/10 | 4614 days | 2% |
| Chris Mitchell | 10/10 | 4614 days | 5% |
| Bruce Schundler | 9/10 | 4614 days | 5% |
| Elin Andersson | 9/10 | 4614 days | 5% |
| Elin Paulssen | 7/10 | 4614 days | 4% |
| Jesse Farrell | 10/10 | 4623 days | 5% |
| Orla Hughes | 10/10 | 4623 days | 5% |
| anke | 1/10 | 4645 days | 2% |
| Max | 1/10 | 4645 days | 2% |
| J M | 7/10 | 4798 days | 4% |
| Friederike | 10/10 | 4904 days | 5% |
| Tanja Schlagermann | 8/10 | 4922 days | 5% |
| Carel Visser | 4/10 | 4979 days | 3% |
| Carolin | 1/10 | 4979 days | 2% |
| Alison Langley | 7/10 | 4992 days | 4% |
| Michael Kretzschmar | 7/10 | 4996 days | 4% |
| James Cookson | 8/10 | 5003 days | 5% |
| Laurits and Bettina | 8/10 | 5017 days | 5% |
| lavonc | 3/10 | 5040 days | 3% |
| CampervanKing | 8/10 | 5040 days | 5% |
| Mrjray | 10/10 | 5254 days | 5% |
| recycled_teenagers | 9/10 | 5254 days | 5% |
| stewburt | 10/10 | 5254 days | 5% |
| Signe Kaspersen | 9/10 | 5279 days | 5% |
| Eelke | 9/10 | 5285 days | 5% |
| theospierings | 10/10 | 5285 days | 5% |
| Indra t Jolle | 8/10 | 5289 days | 5% |
| Schael | 9/10 | 5289 days | 5% |
| Florion Scheffel | 7/10 | 5290 days | 4% |
| Marion Hassink | 8/10 | 5291 days | 5% |
| Carl & Desiree Potter | 9/10 | 5297 days | 5% |
| Diane Moss | 8/10 | 5299 days | 5% |
| Gloria, Rose & An | 7/10 | 5306 days | 4% |
| A Sorg | 8/10 | 5306 days | 5% |
| Elisabeth | 6/10 | 5307 days | 4% |
| Dman | 6/10 | 5314 days | 4% |
| Stefan Roehrbein | 7/10 | 5314 days | 4% |
| beckyw | 10/10 | 5376 days | 5% |
| Konny | 8/10 | 5392 days | 5% |
| collings57 | 10/10 | 5467 days | 5% |
| charlespang | 10/10 | 5498 days | 5% |
| hansdirk | 9/10 | 5529 days | 5% |
| Dave van Bergen | 9/10 | 5615 days | 5% |
| Knapen | 7/10 | 5631 days | 4% |
| noname | 10/10 | 5636 days | 5% |
| Graham Mason | 5/10 | 5638 days | 4% |
| Roald and Ellen | 6/10 | 5640 days | 4% |
| Tina Baun | 8/10 | 5643 days | 5% |
| nga | 9/10 | 5651 days | 5% |
| Viola Rickert | 8/10 | 5653 days | 5% |
| Peter | 7/10 | 5656 days | 4% |
| Danny and Loreen Way | 8/10 | 5667 days | 5% |
| Angi Otti | 8/10 | 5670 days | 5% |
| Barbara Koegel | 7/10 | 5676 days | 4% |
| Andreas Neo | 4/10 | 5676 days | 3% |
| Kevp72 | 8/10 | 5679 days | 5% |
| Brad_And_Sharon | 8/10 | 5771 days | 5% |
| steveE | 8/10 | 5955 days | 5% |
| Corine van Been | 8/10 | 5998 days | 5% |
| Stefan Scheiterlein | 8/10 | 5998 days | 5% |
| Hans | 8/10 | 6006 days | 5% |
| Matt Roper | 8/10 | 6007 days | 5% |
| Teresa Gizzi | 7/10 | 6009 days | 4% |
| Lynn Tichauer | 8/10 | 6027 days | 5% |
| Glenn Williamson | 8/10 | 6037 days | 5% |
| Richard Thompson | 8/10 | 6041 days | 5% |
| Arnold_Clarke | 9/10 | 6075 days | 5% |
| Stefan Lua | 6/10 | 6108 days | 4% |
| Jansen | 6/10 | 6110 days | 4% |
| Anayara Diaz Torres | 7/10 | 6117 days | 4% |
| jackson | 9/10 | 6167 days | 5% |
| kindel | 3/10 | 6232 days | 3% |
| dieteru | 5/10 | 6350 days | 4% |
| Peter Bowen-Simpkins | 6/10 | 6370 days | 4% |
| KathrinS | 8/10 | 6370 days | 5% |
| Ernst Thomas | 8/10 | 6371 days | 5% |
| gpollino | 2/10 | 6434 days | 2% |
| Helen | 8/10 | 6463 days | 5% |
| Toni Keown | 8/10 | 6491 days | 5% |
| Ashlee Gough | 9/10 | 6553 days | 5% |
| Georgina Mulligan | 5/10 | 6743 days | 4% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.38% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 109 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.34% |
| 198 | -2.36% |
| 199 | -2.37% |
| 200 | -2.38% |
| 201 | -2.39% |
| 202 | -2.40% |
| 203 | -2.42% |
| … | … |
Balancing Adjustment
15.69% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.