Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Ace Rental Cars.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
106 Valid Reviews
The Ace Rental Cars experience has a total of 112 reviews. There are 106 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 106 valid reviews:
The raw data average (mean) for all the Ace Rental Cars valid reviews is 50.94% and is based on 106 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
47 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 106 valid reviews, the experience has 47 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 47 face-to-face reviews:
The raw data average (mean) for all the Ace Rental Cars face-to-face reviews is 73.83% and is based on 47 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Jenny Kirk||1/10||316 days||100%|
|Kim canny||1/10||529 days||66%|
|Richard Bird||2/10||529 days||68%|
|Neal Smith||10/10||559 days||82%|
|Andy Willmott||1/10||863 days||16%|
|Luca Mangione||2/10||894 days||14%|
|Sri Claney||1/10||925 days||11%|
|RyLee B||1/10||1259 days||5%|
|Chris Monk||1/10||1533 days||5%|
|Bryce Kehoe||8/10||1551 days||6%|
|Martin Murlik||6/10||1555 days||5%|
|Audrey Darling||1/10||1592 days||5%|
|Jo Yo||1/10||1745 days||4%|
|Olivier Reculeau||8/10||1901 days||5%|
|Bernhard Fichtl||5/10||1958 days||4%|
|Casey O'Brien||2/10||1958 days||4%|
|Carmel Lackey||10/10||2082 days||5%|
|Martin B||2/10||2142 days||3%|
|S D||2/10||2203 days||3%|
|Dror Eyal||2/10||2295 days||3%|
|Ted Allan||2/10||2295 days||3%|
|Kat R||2/10||2323 days||3%|
|Tom Grigg||6/10||2336 days||3%|
|Charlie Birdwick||9/10||2446 days||4%|
|Pete Dixon||1/10||2688 days||2%|
|Diane S||9/10||2689 days||3%|
|Michael Rohn||8/10||2717 days||3%|
|Cornelia Stark||9/10||2717 days||3%|
|Michael Stark||10/10||2717 days||3%|
|Tisa Duong||1/10||2720 days||2%|
|R K||1/10||2720 days||2%|
|Simon Kay||2/10||2720 days||2%|
|Annika Schmidt||7/10||3000 days||2%|
|Patrick Stoeit||5/10||3000 days||2%|
|Y S||10/10||3054 days||2%|
|Rikke E.||1/10||3085 days||1%|
|Jonas King||4/10||3238 days||1%|
|Marian Stolker||8/10||3407 days||1%|
|Thomas Krause||5/10||3414 days||1%|
|Chris & Jen Spencer||8/10||3431 days||1%|
|Wendy Ashmore||10/10||3498 days||0%|
|Igor Cima||10/10||3743 days||2%|
|Gary Koehler||8/10||3748 days||1%|
|Ryan Dorsey||8/10||3754 days||1%|
|Kathleen Brown||10/10||3755 days||2%|
|Wendy Good||8/10||3759 days||1%|
|Stacey Rees||2/10||3771 days||1%|
|Helen Gilbertson||8/10||3784 days||1%|
|Ann Michle||8/10||4042 days||1%|
|Rose Kearsley||7/10||4112 days||1%|
|Jamie Hallifax||8/10||4141 days||1%|
|Dimitry Zonnet||8/10||4238 days||1%|
|S Schlesinger||10/10||4460 days||2%|
|Jessica Jobmann||7/10||4462 days||1%|
|Edmund Hillstone||1/10||4805 days||1%|
|Marian Mckinney||10/10||4849 days||2%|
|Emma Dickinson||6/10||4853 days||1%|
|Omri Hasson||4/10||4853 days||1%|
|Ian and Judy||8/10||4857 days||1%|
|Melissa Steedman||5/10||4895 days||1%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Ace Rental Cars experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 114 days. The Ace Rental Cars experience has 1 recent ranking. Adjustments are according to the following table:
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Ace Rental Cars experience has been adjusted for 79 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.