Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Ace Rental Cars.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Ace Rental Cars
Valid Reviews
111 Valid Reviews
The Ace Rental Cars experience has a total of 118 reviews. There are 111 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 111 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
11% |
| 9/10 | 9 |
|
8% |
| 8/10 | 21 |
|
19% |
| 7/10 | 7 |
|
6% |
| 6/10 | 3 |
|
3% |
| 5/10 | 5 |
|
5% |
| 4/10 | 3 |
|
3% |
| 3/10 | 2 |
|
2% |
| 2/10 | 17 |
|
15% |
| 1/10 | 32 |
|
29% |
49.10% Average
The raw data average (mean) for all the Ace Rental Cars valid reviews is 49.10% and is based on 111 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
47 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 111 valid reviews, the experience has 47 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 47 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
11% |
| 9/10 | 5 |
|
11% |
| 8/10 | 19 |
|
40% |
| 7/10 | 7 |
|
15% |
| 6/10 | 3 |
|
6% |
| 5/10 | 4 |
|
9% |
| 4/10 | 2 |
|
4% |
| 3/10 | 1 |
|
2% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
73.83% Average
The raw data average (mean) for all the Ace Rental Cars face-to-face reviews is 73.83% and is based on 47 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
32.74%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul | 1/10 | 60 days | 100% |
| Nicole | 1/10 | 425 days | 90% |
| Lana | 1/10 | 1036 days | 40% |
| Megan | 1/10 | 1156 days | 30% |
| Mateo | 1/10 | 1309 days | 20% |
| Jenny Kirk | 1/10 | 2070 days | 4% |
| John | 1/10 | 2223 days | 4% |
| Kim canny | 1/10 | 2283 days | 4% |
| Richard Bird | 2/10 | 2283 days | 4% |
| Neal Smith | 10/10 | 2314 days | 10% |
| Marianne | 1/10 | 2589 days | 3% |
| Andy Willmott | 1/10 | 2617 days | 3% |
| Kate | 1/10 | 2617 days | 3% |
| Luca Mangione | 2/10 | 2648 days | 4% |
| John | 2/10 | 2648 days | 4% |
| Sri Claney | 1/10 | 2679 days | 3% |
| Tom | 10/10 | 2679 days | 8% |
| Wendy | 10/10 | 2740 days | 8% |
| Justin | 1/10 | 2770 days | 3% |
| Dan | 2/10 | 2770 days | 3% |
| PB | 1/10 | 2862 days | 3% |
| Mike | 2/10 | 2923 days | 3% |
| Siena | 1/10 | 2923 days | 3% |
| Josephina | 1/10 | 2923 days | 3% |
| RyLee B | 1/10 | 3013 days | 2% |
| Chris Monk | 1/10 | 3288 days | 2% |
| Bryce Kehoe | 8/10 | 3305 days | 5% |
| Martin Murlik | 6/10 | 3309 days | 4% |
| Audrey Darling | 1/10 | 3347 days | 2% |
| Ben | 8/10 | 3449 days | 4% |
| Jo Yo | 1/10 | 3500 days | 1% |
| Olivier Reculeau | 8/10 | 3655 days | 3% |
| Bernhard Fichtl | 5/10 | 3712 days | 2% |
| Casey O'Brien | 2/10 | 3713 days | 1% |
| Carmel Lackey | 10/10 | 3836 days | 2% |
| Martin B | 2/10 | 3897 days | 1% |
| S D | 2/10 | 3958 days | 1% |
| Dror Eyal | 2/10 | 4050 days | 0% |
| Ted Allan | 2/10 | 4050 days | 0% |
| Kat R | 2/10 | 4078 days | 0% |
| Tom Grigg | 6/10 | 4090 days | 1% |
| Charlie Birdwick | 9/10 | 4201 days | 1% |
| Kiwinomad | 1/10 | 4231 days | 0% |
| Paje | 2/10 | 4231 days | 0% |
| MODADC | 3/10 | 4262 days | 0% |
| kjd | 2/10 | 4384 days | 1% |
| Pete Dixon | 1/10 | 4443 days | 1% |
| Diane S | 9/10 | 4443 days | 2% |
| Michael Rohn | 8/10 | 4471 days | 2% |
| Cornelia Stark | 9/10 | 4471 days | 2% |
| Michael Stark | 10/10 | 4471 days | 2% |
| Tisa Duong | 1/10 | 4474 days | 1% |
| R K | 1/10 | 4474 days | 1% |
| Simon Kay | 2/10 | 4474 days | 1% |
| Annika Schmidt | 7/10 | 4754 days | 2% |
| Patrick Stoeit | 5/10 | 4754 days | 2% |
| Y S | 10/10 | 4808 days | 2% |
| Rikke E. | 1/10 | 4839 days | 1% |
| Takenforaride | 1/10 | 4839 days | 1% |
| sharnef | 2/10 | 4931 days | 1% |
| Tourist101 | 9/10 | 4931 days | 2% |
| Jonas King | 4/10 | 4992 days | 1% |
| NoWonderAllKiwisAreInOZ | 1/10 | 5053 days | 1% |
| russwhanau | 1/10 | 5114 days | 1% |
| Marian Stolker | 8/10 | 5161 days | 2% |
| Thomas Krause | 5/10 | 5168 days | 2% |
| Chris & Jen Spencer | 8/10 | 5185 days | 2% |
| Wendy Ashmore | 10/10 | 5252 days | 2% |
| Hamlet | 1/10 | 5358 days | 1% |
| tonny_lim | 1/10 | 5419 days | 1% |
| Gunter | 8/10 | 5494 days | 2% |
| Igor Cima | 10/10 | 5497 days | 2% |
| Gary Koehler | 8/10 | 5502 days | 2% |
| Ryan Dorsey | 8/10 | 5508 days | 2% |
| Kathleen Brown | 10/10 | 5509 days | 2% |
| Ross | 10/10 | 5511 days | 2% |
| Wendy Good | 8/10 | 5513 days | 2% |
| Stacey Rees | 2/10 | 5525 days | 1% |
| Helen Gilbertson | 8/10 | 5538 days | 2% |
| Lacam | 5/10 | 5539 days | 2% |
| jls | 1/10 | 5601 days | 1% |
| chubby69 | 9/10 | 5754 days | 2% |
| Ann Michle | 8/10 | 5796 days | 2% |
| Rose Kearsley | 7/10 | 5866 days | 2% |
| Jamie Hallifax | 8/10 | 5895 days | 2% |
| meggles | 2/10 | 5904 days | 1% |
| Jane | 8/10 | 5966 days | 2% |
| Dimitry Zonnet | 8/10 | 5992 days | 2% |
| S Schlesinger | 10/10 | 6214 days | 2% |
| Jessica Jobmann | 7/10 | 6216 days | 2% |
| Mayer | 8/10 | 6226 days | 2% |
| AnnickH | 7/10 | 6232 days | 2% |
| OllyD | 4/10 | 6239 days | 1% |
| Jasmin | 7/10 | 6240 days | 2% |
| ChenM | 9/10 | 6244 days | 2% |
| Mark | 8/10 | 6282 days | 2% |
| Daryl | 7/10 | 6283 days | 2% |
| Tim | 8/10 | 6330 days | 2% |
| Kath | 9/10 | 6387 days | 2% |
| Louise | 9/10 | 6416 days | 2% |
| Edmund Hillstone | 1/10 | 6559 days | 1% |
| Marian Mckinney | 10/10 | 6603 days | 2% |
| Emma Dickinson | 6/10 | 6607 days | 2% |
| Omri Hasson | 4/10 | 6607 days | 1% |
| Ian and Judy | 8/10 | 6611 days | 2% |
| Katharina | 7/10 | 6622 days | 2% |
| Mike | 3/10 | 6622 days | 1% |
| Mark | 8/10 | 6638 days | 2% |
| Melissa Steedman | 5/10 | 6649 days | 2% |
| Steven | 9/10 | 6684 days | 2% |
| purplekat99 | 8/10 | 6758 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Ace Rental Cars experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.20% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 60 days. The Ace Rental Cars experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Ace Rental Cars experience has been adjusted for 31 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 28 | -0.52% |
| 29 | -0.54% |
| 30 | -0.56% |
| 31 | -0.58% |
| 32 | -0.60% |
| 33 | -0.61% |
| 34 | -0.63% |
| … | … |
Balancing Adjustment
33.10% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
63%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.