106 Rankers Reviews
Ace Rental Cars is an established deep-value car rental company with a history spanning back 30 years. Founded in 1987 in Auckland, New Zealand Ace identified the consumer need for an alternative to the high-priced multi-national car rental brands to serve the budget-focused domestic and inbound travel market.
Ace Rental Cars now operate seventeen branches across fifteen cities throughout Australia and New Zealand. In addition to the core fleet of older vehicles, the company also provides a Premium fleet, featuring brand new vehicles with creature comforts at an attractive price.
Ace sticks to its mission of providing the best value in car rental in Australia and New Zealand
Our focus on simplicity is underpinned by our values: friendly, confident, reliable, and straightforward. We use a consistent tone of voice throughout all of our written and visual communications. We’re straight-talking and down to earth. We don’t hide behind pompous, over-formal language or ambiguity. We’re direct and honest. Our visual style is clear, striking and colourful.
find out by visiting www.acerentalcars.co.nz
Ace Rental Cars
North Island ▷ Auckland Region ▷ Auckland
Showing 8 reviews of 99.
If I could rate ACE zero, I would. Hired a car with them to explore the South Island, and was enjoying my trip so asked to extend it twice. They agreed to extend my existing agreement - and then I noticed a large sum of money taken from my account. They started a new agreement instead of extending my previous one as they had agreed, and charged me the maximum possible for the rental, without telling me. I consider this to be fraud. The car was old and battered, fine for the initial price but definitely not for the increased price. I have contacted them politely numerous times but they have ignored my emails. I am now having to try to reclaim the money through my credit card. Please save yourself a headache and don’t use this company!
Appaling bad. Don't use. Old unreliable cars. Poor customer service. Took $750 bond despite paying full insurance. Charged $220 for $50 fuel top up. Won't do vehicle condition check with client avoid at all costs
We have used this company on several previous occasions and until this year all had gone well. However this year our experience was very different. Despite having booked a 0 - 3 years vehicle for a 5 week rental period the car we were given at Auckland airport was in poor condition with 160000 km on the clock. As no suitable alternative vehicle was available we reluctantly had to take it. Within 24 hours the car had broken down with a fault which the roadside repair guy said was potentially dangerous and should have been detected in the pre release check. We then had to wait 48 hours for a replacement vehicle to be supplied and had lots of communication difficulties. We subsequently sent several emails to Ace requesting compensation for the period we were without a vehicle but to date have not received a response. We shall not therefore be using this company again.
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Would not recommend cars are old and scruffy ours had done nearly 200000 km and it stunk like homeless people had been living in it ( had to buy an air freshener) and they gave us a GPS that didn’t hold its charge had to use phone instead very unprofessional and Auckland staff very unfriendly find a better option it would be worth the extra money
I used Ace for my North and South island roadies and they were fantastic to deal with and an amazing pricewill def book again with them on my next triptks Neal
I was going to do a relocation of an Ace rental car and it did not work because the staff said my credit card is not a credit card! Staff was really rude, unwilling to find a solution. My card has been accepted in many rental companies with no issue. I found the staff was challenging the nature of my credit card to impose their insurance policies on me, when I had already purchased insurance with a specialized company. An extremely bad customer experience with Ace rentals. And a very poor conversation on what a credit card is, with a stubborn person not willing to check any information.
DO NOT USE THIS COMPANY - After calling all 3 phone numbers on the confirmation sheet we had to call Auckland head office to get someone to pick us up. More than 35 minutes later someone arrived who had no customer service skills stating "we were on the phone". No apology. Nothing. The office is a shabby and untidy shed. Our vehicle was dirty, covered in cobwebs, had seat knobs missing (you couldn't adjust the passenger seat back), key remote didn't work and the key itself was very loose in its holder. The car sounded like it needed a new gearbox. Overall the experience was abysmal. Next time I'll use GO Rentals again, they cost a bit more but the service is slick and professional and the vehicles top knotch.
Booked Ace Rental Cars through rentalcars.com as we have used them in Christchurch with no problem. We were left waiting at the airport for 40 minutes, we phoned several times (there’s also a technical issue with the phone system as we were cut off constantly) and kept being told the shuttle shouldn’t be too long because they’re very busy. When we were finally collected, no apology and arrived at the office to find two other shuttles not being used. The staff were overwhelmed and clearly the process is poorly managed. The car’s front bumper was damaged and overall the condition was poor and the car was old and in need of updating. We have used many other rental companies and always found a fast and efficient service with modern and well serviced stock, even when choosing low price. It is highly recommended to stay clear of this company when choosing a good value option.
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