Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Campa South Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Campa South Rentals
Valid Reviews
210 Valid Reviews
The Campa South Rentals experience has a total of 214 reviews. There are 210 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 210 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 160 |
|
76% |
| 9/10 | 30 |
|
14% |
| 8/10 | 12 |
|
6% |
| 7/10 | 7 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
96.00% Average
The raw data average (mean) for all the Campa South Rentals valid reviews is 96.00% and is based on 210 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
14 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 210 valid reviews, the experience has 14 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 14 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
7% |
| 9/10 | 4 |
|
29% |
| 8/10 | 7 |
|
50% |
| 7/10 | 2 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.86% Average
The raw data average (mean) for all the Campa South Rentals face-to-face reviews is 82.86% and is based on 14 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.48%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Lily | 10/10 | 943 days | 100% |
| Hannah Fox | 10/10 | 1155 days | 62% |
| Bodil | 10/10 | 1247 days | 48% |
| Holly | 10/10 | 1278 days | 44% |
| Jos Bex | 8/10 | 1946 days | 9% |
| Tobi | 10/10 | 2161 days | 8% |
| Aa Vafi | 10/10 | 2221 days | 8% |
| Dave & Jo | 10/10 | 2222 days | 8% |
| Anthony and Julia | 9/10 | 2222 days | 8% |
| Hal Mitchell | 10/10 | 2222 days | 8% |
| Mara | 10/10 | 2222 days | 8% |
| Johannes Barte | 10/10 | 2222 days | 8% |
| Caroline Bourgogne | 10/10 | 2222 days | 8% |
| AntoninDD | 10/10 | 2222 days | 8% |
| Conamara Burke | 10/10 | 2251 days | 8% |
| Ange Sorrensen | 10/10 | 2281 days | 8% |
| Ewoud Hasenbos | 10/10 | 2282 days | 8% |
| Amy Hammond | 10/10 | 2282 days | 8% |
| Owen Mitchell | 10/10 | 2312 days | 7% |
| Sarah Alderbas | 9/10 | 2312 days | 7% |
| Daniella Vega | 10/10 | 2313 days | 7% |
| Wayne & Chandalle | 10/10 | 2313 days | 7% |
| Brooke and Sean | 10/10 | 2313 days | 7% |
| Robert Bonas | 10/10 | 2313 days | 7% |
| Francis Ryan | 10/10 | 2313 days | 7% |
| Mike S | 10/10 | 2343 days | 7% |
| Kerry Seaworth | 10/10 | 2343 days | 7% |
| Adam | 10/10 | 2343 days | 7% |
| Eric and Linda | 10/10 | 2343 days | 7% |
| thomas bilbe | 10/10 | 2343 days | 7% |
| Kenny Reeves | 10/10 | 2526 days | 7% |
| Terry Rousseau | 10/10 | 2556 days | 6% |
| Oskar Rönneman | 10/10 | 2556 days | 6% |
| Liesbeth Groot | 9/10 | 2587 days | 6% |
| Miranda Grace | 7/10 | 2587 days | 6% |
| Jill Hore | 9/10 | 2588 days | 6% |
| Ian & Cheryl | 10/10 | 2588 days | 6% |
| Daisy | 9/10 | 2588 days | 6% |
| Joan Handasyde | 10/10 | 2616 days | 6% |
| Michal | 10/10 | 2616 days | 6% |
| Rosemary M | 10/10 | 2616 days | 6% |
| Melody Marks | 10/10 | 2646 days | 6% |
| John Duncan | 10/10 | 2646 days | 6% |
| Gabby Nash | 10/10 | 2646 days | 6% |
| Lisa Gossweiler | 10/10 | 2646 days | 6% |
| Marco | 10/10 | 2647 days | 6% |
| Jornt van Dijk | 10/10 | 2647 days | 6% |
| Michaela Oetzel | 10/10 | 2647 days | 6% |
| Roy | 10/10 | 2647 days | 6% |
| Sven Wilkens | 10/10 | 2647 days | 6% |
| Siegfried Behrendt | 1/10 | 2677 days | 2% |
| Amy Fulham | 10/10 | 2677 days | 6% |
| Marius Hundt | 10/10 | 2678 days | 6% |
| Veronika | 10/10 | 2678 days | 6% |
| Andrew & Mareike | 10/10 | 2678 days | 6% |
| Sacal | 10/10 | 2678 days | 6% |
| Brad McCulloch | 10/10 | 2678 days | 6% |
| Melanie Raczek | 10/10 | 2678 days | 6% |
| helbel | 7/10 | 2678 days | 5% |
| Rachael Dyson | 8/10 | 2707 days | 6% |
| CAMILLE ROBAUDI | 10/10 | 2708 days | 6% |
| Suzie and Ric | 10/10 | 2708 days | 6% |
| Larissa D | 10/10 | 2708 days | 6% |
| Claire Fitoussi | 10/10 | 2708 days | 6% |
| Andreas and Andrea | 10/10 | 2708 days | 6% |
| Mario Radl | 10/10 | 2708 days | 6% |
| paula | 10/10 | 2739 days | 6% |
| Rosalie Mathews | 10/10 | 2739 days | 6% |
| Eduard van der Weert | 9/10 | 2739 days | 6% |
| Karen Stephens | 10/10 | 2769 days | 6% |
| Katarzyna Tulwin | 10/10 | 2921 days | 5% |
| Renee Glenn | 10/10 | 2922 days | 5% |
| Denise Adamic | 9/10 | 2952 days | 5% |
| David Dam | 10/10 | 2952 days | 5% |
| Douglas Burbidge | 10/10 | 2952 days | 5% |
| Bronwyn Logan | 10/10 | 2980 days | 5% |
| Jacqueline Reimers | 10/10 | 2980 days | 5% |
| Dan Larson | 7/10 | 2980 days | 4% |
| Peggy Larson | 7/10 | 2980 days | 4% |
| Terri Kennedy | 10/10 | 2980 days | 5% |
| Elizabeth Layhe | 10/10 | 2980 days | 5% |
| Sophie & Nils | 10/10 | 2981 days | 5% |
| Boon Sheng Teo | 10/10 | 3011 days | 5% |
| Philippe ISOLA | 9/10 | 3011 days | 5% |
| David Owen | 10/10 | 3011 days | 5% |
| Xavier Ambroggio | 10/10 | 3012 days | 5% |
| Sophie Sheather | 10/10 | 3042 days | 5% |
| Michael Pitman | 10/10 | 3042 days | 5% |
| Wayne Ong | 10/10 | 3042 days | 5% |
| Cassandra Thomson | 10/10 | 3042 days | 5% |
| Helen Rimmer | 7/10 | 3042 days | 4% |
| diez fabrice | 9/10 | 3072 days | 4% |
| Owen Kaluza | 10/10 | 3072 days | 4% |
| fred atkins | 10/10 | 3072 days | 4% |
| Nivard van Gerrevink | 10/10 | 3072 days | 4% |
| Luke Meier | 10/10 | 3103 days | 4% |
| John Dougherty | 9/10 | 3103 days | 4% |
| Heidi Nicholl | 10/10 | 3256 days | 4% |
| Chloe Gibbs | 10/10 | 3286 days | 4% |
| Jasper de Groot | 9/10 | 3286 days | 3% |
| Wacker Michel | 10/10 | 3317 days | 3% |
| Rick Semo | 9/10 | 3317 days | 3% |
| Timo | 10/10 | 3317 days | 3% |
| Grant | 8/10 | 3333 days | 2% |
| Ann Trebitz | 10/10 | 3345 days | 3% |
| Janet Hopwood | 10/10 | 3345 days | 3% |
| Felix Dally | 9/10 | 3345 days | 3% |
| Chad Hobart | 10/10 | 3345 days | 3% |
| Tom Mayer | 9/10 | 3346 days | 3% |
| Peter Fand | 10/10 | 3376 days | 3% |
| Sebastiaan & Chloé De Vries | 10/10 | 3376 days | 3% |
| dani salamon | 10/10 | 3376 days | 3% |
| Ian & Irene Jameison | 10/10 | 3376 days | 3% |
| Bill Lafferty | 10/10 | 3376 days | 3% |
| Philippe Colas | 10/10 | 3376 days | 3% |
| Ellen Obenland | 10/10 | 3376 days | 3% |
| DC_NZ | 10/10 | 3407 days | 3% |
| Sara Kim | 10/10 | 3407 days | 3% |
| Thomas Mulley | 10/10 | 3407 days | 3% |
| Marcal Serrallonga | 10/10 | 3407 days | 3% |
| Francis0123456 | 10/10 | 3437 days | 3% |
| Merel Blonk | 10/10 | 3437 days | 3% |
| David Webster | 9/10 | 3437 days | 3% |
| Freddy | 9/10 | 3437 days | 3% |
| Rick S | 10/10 | 3651 days | 2% |
| Katharina Eylens | 10/10 | 3651 days | 2% |
| Mark Adriance | 9/10 | 3682 days | 2% |
| Jan Hulleman | 9/10 | 3682 days | 2% |
| Robert Schellekens | 10/10 | 3683 days | 2% |
| Luca Staudt | 9/10 | 3683 days | 1% |
| Annalies Beard | 10/10 | 3693 days | 1% |
| Benjamin Hall | 10/10 | 3711 days | 2% |
| Madeline Rae | 10/10 | 3742 days | 2% |
| Janet Newton | 10/10 | 3742 days | 2% |
| Ewa Starzomska | 9/10 | 3742 days | 2% |
| David Donnelly | 10/10 | 3743 days | 2% |
| Kelly Peacock | 10/10 | 3743 days | 2% |
| Johan Van Buren | 9/10 | 3743 days | 2% |
| Eleanor Pundyk | 10/10 | 3743 days | 2% |
| Lorenzo Raco | 10/10 | 3773 days | 2% |
| Tess G. | 10/10 | 3773 days | 2% |
| Simone Buerkli | 10/10 | 3774 days | 2% |
| Tuomas Nikoskinen | 10/10 | 3774 days | 2% |
| Line Lefevre Nielsen | 10/10 | 3774 days | 2% |
| Newzealand2015 | 10/10 | 3803 days | 1% |
| Juergen | 10/10 | 3803 days | 1% |
| karen Eade | 10/10 | 3804 days | 1% |
| Hidde Verschuur | 10/10 | 3804 days | 1% |
| Warren Reece | 10/10 | 3804 days | 1% |
| Vincent Gunn | 10/10 | 3864 days | 1% |
| Bill Dorman | 10/10 | 4017 days | 1% |
| Gabriel Schönung | 10/10 | 4017 days | 1% |
| Sarah Osborne | 10/10 | 4048 days | 0% |
| Danielle Pohn | 10/10 | 4048 days | 0% |
| Denise Donaldson | 10/10 | 4048 days | 0% |
| Jaap Velthuis | 10/10 | 4076 days | 0% |
| John Cobley | 10/10 | 4076 days | 0% |
| Graham Jenkins | 10/10 | 4076 days | 0% |
| Christoph Lagger | 10/10 | 4107 days | 0% |
| AUDREY BIGAND | 10/10 | 4107 days | 0% |
| Richard Kop | 9/10 | 4107 days | 0% |
| Romke Wijma | 8/10 | 4107 days | 0% |
| Fiona Buglass | 10/10 | 4107 days | 0% |
| Elisa Vireca | 10/10 | 4107 days | 0% |
| Christophe Scieszka | 10/10 | 4107 days | 0% |
| Pamela Hintie | 10/10 | 4107 days | 0% |
| Tracy Kovacs | 10/10 | 4107 days | 0% |
| Sophie James | 8/10 | 4125 days | 0% |
| Zuzka Prokopova | 10/10 | 4138 days | 0% |
| Billy1951 | 8/10 | 4138 days | 0% |
| Jason Leet | 10/10 | 4168 days | 0% |
| Markus | 10/10 | 4383 days | 1% |
| Amy Gately | 10/10 | 4414 days | 1% |
| Simon Dixon | 10/10 | 4414 days | 1% |
| Bryan Fisher | 10/10 | 4414 days | 1% |
| Joy S | 9/10 | 4414 days | 1% |
| Florian Lisa | 10/10 | 4414 days | 1% |
| Tim Soukop | 10/10 | 4414 days | 1% |
| James Johnstone | 10/10 | 4414 days | 1% |
| Sebastian Gartner | 10/10 | 4442 days | 1% |
| Michaela Boysen | 10/10 | 4473 days | 1% |
| Helga van der Linden | 9/10 | 4473 days | 1% |
| brian herberte | 9/10 | 4473 days | 1% |
| Anna Garlicka | 10/10 | 4473 days | 1% |
| JUAN VALCARCEL | 9/10 | 4473 days | 1% |
| Anje | 10/10 | 4473 days | 1% |
| Mo Bottger | 10/10 | 4473 days | 1% |
| Bakkerfamily | 9/10 | 4504 days | 1% |
| Stuart Curran | 10/10 | 4534 days | 1% |
| Daniel Kaiser | 10/10 | 4565 days | 1% |
| Enna Keet | 7/10 | 4791 days | 0% |
| Chris Peterson | 10/10 | 4807 days | 1% |
| Christoph Erb | 10/10 | 4807 days | 1% |
| Lars Petersen | 10/10 | 4807 days | 1% |
| DonHendricks | 10/10 | 4807 days | 1% |
| Charly Kempf | 10/10 | 4838 days | 1% |
| Piet de Jong | 8/10 | 4838 days | 1% |
| Natalie Abendroth | 10/10 | 4838 days | 1% |
| Bernard | 10/10 | 4869 days | 1% |
| Kali Lohman | 9/10 | 4885 days | 0% |
| cs cs | 10/10 | 4899 days | 1% |
| Juergen Lake Constance | 10/10 | 4899 days | 1% |
| E C Frans | 8/10 | 5508 days | 0% |
| Jol Balder | 8/10 | 5526 days | 0% |
| Tanja Haring | 8/10 | 5888 days | 0% |
| Robert Trostle | 9/10 | 5903 days | 0% |
| Maxim van Schijndel | 7/10 | 5977 days | 0% |
| Chris | 9/10 | 6273 days | 0% |
| Greg and Sue | 8/10 | 6600 days | 0% |
| Gabriel Faber | 8/10 | 6684 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Campa South Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.74% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 60 days. The Campa South Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Campa South Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.68% |
| 198 | -3.70% |
| 199 | -3.72% |
| 200 | -3.74% |
| 201 | -3.76% |
| 202 | -3.77% |
| 203 | -3.79% |
| … | … |
Balancing Adjustment
0.90% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.