Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Campa South Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Campa South Rentals
Valid Reviews
211 Valid Reviews
The Campa South Rentals experience has a total of 215 reviews. There are 211 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 211 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 161 |
|
76% |
| 9/10 | 30 |
|
14% |
| 8/10 | 12 |
|
6% |
| 7/10 | 7 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
96.02% Average
The raw data average (mean) for all the Campa South Rentals valid reviews is 96.02% and is based on 211 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
14 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 211 valid reviews, the experience has 14 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 14 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
7% |
| 9/10 | 4 |
|
29% |
| 8/10 | 7 |
|
50% |
| 7/10 | 2 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.86% Average
The raw data average (mean) for all the Campa South Rentals face-to-face reviews is 82.86% and is based on 14 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.81%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Cecily Hayes | 10/10 | 81 days | 100% |
| Lily | 10/10 | 1024 days | 42% |
| Hannah Fox | 10/10 | 1236 days | 25% |
| Bodil | 10/10 | 1328 days | 19% |
| Holly | 10/10 | 1359 days | 17% |
| Jos Bex | 8/10 | 2027 days | 4% |
| Tobi | 10/10 | 2242 days | 4% |
| Aa Vafi | 10/10 | 2302 days | 4% |
| Dave & Jo | 10/10 | 2303 days | 4% |
| Anthony and Julia | 9/10 | 2303 days | 4% |
| Hal Mitchell | 10/10 | 2303 days | 4% |
| Mara | 10/10 | 2303 days | 4% |
| Johannes Barte | 10/10 | 2303 days | 4% |
| Caroline Bourgogne | 10/10 | 2303 days | 4% |
| AntoninDD | 10/10 | 2303 days | 4% |
| Conamara Burke | 10/10 | 2332 days | 4% |
| Ange Sorrensen | 10/10 | 2362 days | 4% |
| Ewoud Hasenbos | 10/10 | 2363 days | 4% |
| Amy Hammond | 10/10 | 2363 days | 4% |
| Owen Mitchell | 10/10 | 2393 days | 4% |
| Sarah Alderbas | 9/10 | 2393 days | 4% |
| Daniella Vega | 10/10 | 2394 days | 4% |
| Wayne & Chandalle | 10/10 | 2394 days | 4% |
| Brooke and Sean | 10/10 | 2394 days | 4% |
| Robert Bonas | 10/10 | 2394 days | 4% |
| Francis Ryan | 10/10 | 2394 days | 4% |
| Mike S | 10/10 | 2424 days | 4% |
| Kerry Seaworth | 10/10 | 2424 days | 4% |
| Adam | 10/10 | 2424 days | 4% |
| Eric and Linda | 10/10 | 2424 days | 4% |
| thomas bilbe | 10/10 | 2424 days | 4% |
| Kenny Reeves | 10/10 | 2607 days | 3% |
| Terry Rousseau | 10/10 | 2637 days | 3% |
| Oskar Rönneman | 10/10 | 2637 days | 3% |
| Liesbeth Groot | 9/10 | 2668 days | 3% |
| Miranda Grace | 7/10 | 2668 days | 3% |
| Jill Hore | 9/10 | 2669 days | 3% |
| Ian & Cheryl | 10/10 | 2669 days | 3% |
| Daisy | 9/10 | 2669 days | 3% |
| Joan Handasyde | 10/10 | 2697 days | 3% |
| Michal | 10/10 | 2697 days | 3% |
| Rosemary M | 10/10 | 2697 days | 3% |
| Melody Marks | 10/10 | 2727 days | 3% |
| John Duncan | 10/10 | 2727 days | 3% |
| Gabby Nash | 10/10 | 2727 days | 3% |
| Lisa Gossweiler | 10/10 | 2727 days | 3% |
| Marco | 10/10 | 2728 days | 3% |
| Jornt van Dijk | 10/10 | 2728 days | 3% |
| Michaela Oetzel | 10/10 | 2728 days | 3% |
| Roy | 10/10 | 2728 days | 3% |
| Sven Wilkens | 10/10 | 2728 days | 3% |
| Siegfried Behrendt | 1/10 | 2758 days | 1% |
| Amy Fulham | 10/10 | 2758 days | 3% |
| Marius Hundt | 10/10 | 2759 days | 3% |
| Veronika | 10/10 | 2759 days | 3% |
| Andrew & Mareike | 10/10 | 2759 days | 3% |
| Sacal | 10/10 | 2759 days | 3% |
| Brad McCulloch | 10/10 | 2759 days | 3% |
| Melanie Raczek | 10/10 | 2759 days | 3% |
| helbel | 7/10 | 2759 days | 3% |
| Rachael Dyson | 8/10 | 2788 days | 3% |
| CAMILLE ROBAUDI | 10/10 | 2789 days | 3% |
| Suzie and Ric | 10/10 | 2789 days | 3% |
| Larissa D | 10/10 | 2789 days | 3% |
| Claire Fitoussi | 10/10 | 2789 days | 3% |
| Andreas and Andrea | 10/10 | 2789 days | 3% |
| Mario Radl | 10/10 | 2789 days | 3% |
| paula | 10/10 | 2820 days | 3% |
| Rosalie Mathews | 10/10 | 2820 days | 3% |
| Eduard van der Weert | 9/10 | 2820 days | 3% |
| Karen Stephens | 10/10 | 2850 days | 3% |
| Katarzyna Tulwin | 10/10 | 3002 days | 2% |
| Renee Glenn | 10/10 | 3003 days | 2% |
| Denise Adamic | 9/10 | 3033 days | 2% |
| David Dam | 10/10 | 3033 days | 2% |
| Douglas Burbidge | 10/10 | 3033 days | 2% |
| Bronwyn Logan | 10/10 | 3061 days | 2% |
| Jacqueline Reimers | 10/10 | 3061 days | 2% |
| Dan Larson | 7/10 | 3061 days | 2% |
| Peggy Larson | 7/10 | 3061 days | 2% |
| Terri Kennedy | 10/10 | 3061 days | 2% |
| Elizabeth Layhe | 10/10 | 3061 days | 2% |
| Sophie & Nils | 10/10 | 3062 days | 2% |
| Boon Sheng Teo | 10/10 | 3092 days | 2% |
| Philippe ISOLA | 9/10 | 3092 days | 2% |
| David Owen | 10/10 | 3092 days | 2% |
| Xavier Ambroggio | 10/10 | 3093 days | 2% |
| Sophie Sheather | 10/10 | 3123 days | 2% |
| Michael Pitman | 10/10 | 3123 days | 2% |
| Wayne Ong | 10/10 | 3123 days | 2% |
| Cassandra Thomson | 10/10 | 3123 days | 2% |
| Helen Rimmer | 7/10 | 3123 days | 2% |
| diez fabrice | 9/10 | 3153 days | 2% |
| Owen Kaluza | 10/10 | 3153 days | 2% |
| fred atkins | 10/10 | 3153 days | 2% |
| Nivard van Gerrevink | 10/10 | 3153 days | 2% |
| Luke Meier | 10/10 | 3184 days | 2% |
| John Dougherty | 9/10 | 3184 days | 2% |
| Heidi Nicholl | 10/10 | 3337 days | 2% |
| Chloe Gibbs | 10/10 | 3367 days | 2% |
| Jasper de Groot | 9/10 | 3367 days | 2% |
| Wacker Michel | 10/10 | 3398 days | 2% |
| Rick Semo | 9/10 | 3398 days | 2% |
| Timo | 10/10 | 3398 days | 2% |
| Grant | 8/10 | 3414 days | 1% |
| Ann Trebitz | 10/10 | 3426 days | 2% |
| Janet Hopwood | 10/10 | 3426 days | 2% |
| Felix Dally | 9/10 | 3426 days | 2% |
| Chad Hobart | 10/10 | 3426 days | 2% |
| Tom Mayer | 9/10 | 3427 days | 2% |
| Peter Fand | 10/10 | 3457 days | 2% |
| Sebastiaan & Chloé De Vries | 10/10 | 3457 days | 2% |
| dani salamon | 10/10 | 3457 days | 2% |
| Ian & Irene Jameison | 10/10 | 3457 days | 2% |
| Bill Lafferty | 10/10 | 3457 days | 2% |
| Philippe Colas | 10/10 | 3457 days | 2% |
| Ellen Obenland | 10/10 | 3457 days | 2% |
| DC_NZ | 10/10 | 3488 days | 1% |
| Sara Kim | 10/10 | 3488 days | 1% |
| Thomas Mulley | 10/10 | 3488 days | 1% |
| Marcal Serrallonga | 10/10 | 3488 days | 1% |
| Francis0123456 | 10/10 | 3518 days | 1% |
| Merel Blonk | 10/10 | 3518 days | 1% |
| David Webster | 9/10 | 3518 days | 1% |
| Freddy | 9/10 | 3518 days | 1% |
| Rick S | 10/10 | 3732 days | 1% |
| Katharina Eylens | 10/10 | 3732 days | 1% |
| Mark Adriance | 9/10 | 3763 days | 1% |
| Jan Hulleman | 9/10 | 3763 days | 1% |
| Robert Schellekens | 10/10 | 3764 days | 1% |
| Luca Staudt | 9/10 | 3764 days | 0% |
| Annalies Beard | 10/10 | 3774 days | 0% |
| Benjamin Hall | 10/10 | 3792 days | 1% |
| Madeline Rae | 10/10 | 3823 days | 1% |
| Janet Newton | 10/10 | 3823 days | 1% |
| Ewa Starzomska | 9/10 | 3823 days | 1% |
| David Donnelly | 10/10 | 3824 days | 1% |
| Kelly Peacock | 10/10 | 3824 days | 1% |
| Johan Van Buren | 9/10 | 3824 days | 1% |
| Eleanor Pundyk | 10/10 | 3824 days | 1% |
| Lorenzo Raco | 10/10 | 3854 days | 1% |
| Tess G. | 10/10 | 3854 days | 1% |
| Simone Buerkli | 10/10 | 3855 days | 1% |
| Tuomas Nikoskinen | 10/10 | 3855 days | 1% |
| Line Lefevre Nielsen | 10/10 | 3855 days | 1% |
| Newzealand2015 | 10/10 | 3884 days | 1% |
| Juergen | 10/10 | 3884 days | 1% |
| karen Eade | 10/10 | 3885 days | 1% |
| Hidde Verschuur | 10/10 | 3885 days | 1% |
| Warren Reece | 10/10 | 3885 days | 1% |
| Vincent Gunn | 10/10 | 3945 days | 1% |
| Bill Dorman | 10/10 | 4098 days | 0% |
| Gabriel Schönung | 10/10 | 4098 days | 0% |
| Sarah Osborne | 10/10 | 4129 days | 0% |
| Danielle Pohn | 10/10 | 4129 days | 0% |
| Denise Donaldson | 10/10 | 4129 days | 0% |
| Jaap Velthuis | 10/10 | 4157 days | 0% |
| John Cobley | 10/10 | 4157 days | 0% |
| Graham Jenkins | 10/10 | 4157 days | 0% |
| Christoph Lagger | 10/10 | 4188 days | 0% |
| AUDREY BIGAND | 10/10 | 4188 days | 0% |
| Richard Kop | 9/10 | 4188 days | 0% |
| Romke Wijma | 8/10 | 4188 days | 0% |
| Fiona Buglass | 10/10 | 4188 days | 0% |
| Elisa Vireca | 10/10 | 4188 days | 0% |
| Christophe Scieszka | 10/10 | 4188 days | 0% |
| Pamela Hintie | 10/10 | 4188 days | 0% |
| Tracy Kovacs | 10/10 | 4188 days | 0% |
| Sophie James | 8/10 | 4206 days | 0% |
| Zuzka Prokopova | 10/10 | 4219 days | 0% |
| Billy1951 | 8/10 | 4219 days | 0% |
| Jason Leet | 10/10 | 4249 days | 0% |
| Markus | 10/10 | 4464 days | 1% |
| Amy Gately | 10/10 | 4495 days | 1% |
| Simon Dixon | 10/10 | 4495 days | 1% |
| Bryan Fisher | 10/10 | 4495 days | 1% |
| Joy S | 9/10 | 4495 days | 1% |
| Florian Lisa | 10/10 | 4495 days | 1% |
| Tim Soukop | 10/10 | 4495 days | 1% |
| James Johnstone | 10/10 | 4495 days | 1% |
| Sebastian Gartner | 10/10 | 4523 days | 1% |
| Michaela Boysen | 10/10 | 4554 days | 1% |
| Helga van der Linden | 9/10 | 4554 days | 1% |
| brian herberte | 9/10 | 4554 days | 1% |
| Anna Garlicka | 10/10 | 4554 days | 1% |
| JUAN VALCARCEL | 9/10 | 4554 days | 1% |
| Anje | 10/10 | 4554 days | 1% |
| Mo Bottger | 10/10 | 4554 days | 1% |
| Bakkerfamily | 9/10 | 4585 days | 1% |
| Stuart Curran | 10/10 | 4615 days | 1% |
| Daniel Kaiser | 10/10 | 4646 days | 1% |
| Enna Keet | 7/10 | 4872 days | 0% |
| Chris Peterson | 10/10 | 4888 days | 1% |
| Christoph Erb | 10/10 | 4888 days | 1% |
| Lars Petersen | 10/10 | 4888 days | 1% |
| DonHendricks | 10/10 | 4888 days | 1% |
| Charly Kempf | 10/10 | 4919 days | 1% |
| Piet de Jong | 8/10 | 4919 days | 1% |
| Natalie Abendroth | 10/10 | 4919 days | 1% |
| Bernard | 10/10 | 4950 days | 1% |
| Kali Lohman | 9/10 | 4966 days | 0% |
| cs cs | 10/10 | 4980 days | 1% |
| Juergen Lake Constance | 10/10 | 4980 days | 1% |
| E C Frans | 8/10 | 5589 days | 0% |
| Jol Balder | 8/10 | 5607 days | 0% |
| Tanja Haring | 8/10 | 5969 days | 0% |
| Robert Trostle | 9/10 | 5984 days | 0% |
| Maxim van Schijndel | 7/10 | 6058 days | 0% |
| Chris | 9/10 | 6354 days | 0% |
| Greg and Sue | 8/10 | 6681 days | 0% |
| Gabriel Faber | 8/10 | 6765 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Campa South Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.31% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 119 days. The Campa South Rentals experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Campa South Rentals experience has been adjusted for 64 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 61 | -0.65% |
| 62 | -0.66% |
| 63 | -0.67% |
| 64 | -0.68% |
| 65 | -0.70% |
| 66 | -0.71% |
| 67 | -0.72% |
| … | … |
Balancing Adjustment
0.48% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.