Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Campa South Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Campa South Rentals
Valid Reviews
210 Valid Reviews
The Campa South Rentals experience has a total of 214 reviews. There are 210 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 210 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 160 |
|
76% |
| 9/10 | 30 |
|
14% |
| 8/10 | 12 |
|
6% |
| 7/10 | 7 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
96.00% Average
The raw data average (mean) for all the Campa South Rentals valid reviews is 96.00% and is based on 210 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
14 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 210 valid reviews, the experience has 14 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 14 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
7% |
| 9/10 | 4 |
|
29% |
| 8/10 | 7 |
|
50% |
| 7/10 | 2 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.86% Average
The raw data average (mean) for all the Campa South Rentals face-to-face reviews is 82.86% and is based on 14 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.51%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Lily | 10/10 | 903 days | 100% |
| Hannah Fox | 10/10 | 1115 days | 63% |
| Bodil | 10/10 | 1207 days | 50% |
| Holly | 10/10 | 1238 days | 46% |
| Jos Bex | 8/10 | 1906 days | 9% |
| Tobi | 10/10 | 2121 days | 8% |
| Aa Vafi | 10/10 | 2181 days | 8% |
| Dave & Jo | 10/10 | 2182 days | 8% |
| Anthony and Julia | 9/10 | 2182 days | 8% |
| Hal Mitchell | 10/10 | 2182 days | 8% |
| Mara | 10/10 | 2182 days | 8% |
| Johannes Barte | 10/10 | 2182 days | 8% |
| Caroline Bourgogne | 10/10 | 2182 days | 8% |
| AntoninDD | 10/10 | 2182 days | 8% |
| Conamara Burke | 10/10 | 2211 days | 8% |
| Ange Sorrensen | 10/10 | 2241 days | 8% |
| Ewoud Hasenbos | 10/10 | 2242 days | 8% |
| Amy Hammond | 10/10 | 2242 days | 8% |
| Owen Mitchell | 10/10 | 2272 days | 8% |
| Sarah Alderbas | 9/10 | 2272 days | 8% |
| Daniella Vega | 10/10 | 2273 days | 8% |
| Wayne & Chandalle | 10/10 | 2273 days | 8% |
| Brooke and Sean | 10/10 | 2273 days | 8% |
| Robert Bonas | 10/10 | 2273 days | 8% |
| Francis Ryan | 10/10 | 2273 days | 8% |
| Mike S | 10/10 | 2303 days | 8% |
| Kerry Seaworth | 10/10 | 2303 days | 8% |
| Adam | 10/10 | 2303 days | 8% |
| Eric and Linda | 10/10 | 2303 days | 8% |
| thomas bilbe | 10/10 | 2303 days | 8% |
| Kenny Reeves | 10/10 | 2486 days | 7% |
| Terry Rousseau | 10/10 | 2516 days | 7% |
| Oskar Rönneman | 10/10 | 2516 days | 7% |
| Liesbeth Groot | 9/10 | 2547 days | 7% |
| Miranda Grace | 7/10 | 2547 days | 6% |
| Jill Hore | 9/10 | 2548 days | 7% |
| Ian & Cheryl | 10/10 | 2548 days | 7% |
| Daisy | 9/10 | 2548 days | 7% |
| Joan Handasyde | 10/10 | 2576 days | 7% |
| Michal | 10/10 | 2576 days | 7% |
| Rosemary M | 10/10 | 2576 days | 7% |
| Melody Marks | 10/10 | 2606 days | 6% |
| John Duncan | 10/10 | 2606 days | 6% |
| Gabby Nash | 10/10 | 2606 days | 6% |
| Lisa Gossweiler | 10/10 | 2606 days | 6% |
| Marco | 10/10 | 2607 days | 6% |
| Jornt van Dijk | 10/10 | 2607 days | 6% |
| Michaela Oetzel | 10/10 | 2607 days | 6% |
| Roy | 10/10 | 2607 days | 6% |
| Sven Wilkens | 10/10 | 2607 days | 6% |
| Siegfried Behrendt | 1/10 | 2637 days | 3% |
| Amy Fulham | 10/10 | 2637 days | 6% |
| Marius Hundt | 10/10 | 2638 days | 6% |
| Veronika | 10/10 | 2638 days | 6% |
| Andrew & Mareike | 10/10 | 2638 days | 6% |
| Sacal | 10/10 | 2638 days | 6% |
| Brad McCulloch | 10/10 | 2638 days | 6% |
| Melanie Raczek | 10/10 | 2638 days | 6% |
| helbel | 7/10 | 2638 days | 6% |
| Rachael Dyson | 8/10 | 2667 days | 6% |
| CAMILLE ROBAUDI | 10/10 | 2668 days | 6% |
| Suzie and Ric | 10/10 | 2668 days | 6% |
| Larissa D | 10/10 | 2668 days | 6% |
| Claire Fitoussi | 10/10 | 2668 days | 6% |
| Andreas and Andrea | 10/10 | 2668 days | 6% |
| Mario Radl | 10/10 | 2668 days | 6% |
| paula | 10/10 | 2699 days | 6% |
| Rosalie Mathews | 10/10 | 2699 days | 6% |
| Eduard van der Weert | 9/10 | 2699 days | 6% |
| Karen Stephens | 10/10 | 2729 days | 6% |
| Katarzyna Tulwin | 10/10 | 2881 days | 5% |
| Renee Glenn | 10/10 | 2882 days | 5% |
| Denise Adamic | 9/10 | 2912 days | 5% |
| David Dam | 10/10 | 2912 days | 5% |
| Douglas Burbidge | 10/10 | 2912 days | 5% |
| Bronwyn Logan | 10/10 | 2940 days | 5% |
| Jacqueline Reimers | 10/10 | 2940 days | 5% |
| Dan Larson | 7/10 | 2940 days | 5% |
| Peggy Larson | 7/10 | 2940 days | 5% |
| Terri Kennedy | 10/10 | 2940 days | 5% |
| Elizabeth Layhe | 10/10 | 2940 days | 5% |
| Sophie & Nils | 10/10 | 2941 days | 5% |
| Boon Sheng Teo | 10/10 | 2971 days | 5% |
| Philippe ISOLA | 9/10 | 2971 days | 5% |
| David Owen | 10/10 | 2971 days | 5% |
| Xavier Ambroggio | 10/10 | 2972 days | 5% |
| Sophie Sheather | 10/10 | 3002 days | 5% |
| Michael Pitman | 10/10 | 3002 days | 5% |
| Wayne Ong | 10/10 | 3002 days | 5% |
| Cassandra Thomson | 10/10 | 3002 days | 5% |
| Helen Rimmer | 7/10 | 3002 days | 5% |
| diez fabrice | 9/10 | 3032 days | 5% |
| Owen Kaluza | 10/10 | 3032 days | 5% |
| fred atkins | 10/10 | 3032 days | 5% |
| Nivard van Gerrevink | 10/10 | 3032 days | 5% |
| Luke Meier | 10/10 | 3063 days | 5% |
| John Dougherty | 9/10 | 3063 days | 5% |
| Heidi Nicholl | 10/10 | 3216 days | 4% |
| Chloe Gibbs | 10/10 | 3246 days | 4% |
| Jasper de Groot | 9/10 | 3246 days | 4% |
| Wacker Michel | 10/10 | 3277 days | 4% |
| Rick Semo | 9/10 | 3277 days | 4% |
| Timo | 10/10 | 3277 days | 4% |
| Grant | 8/10 | 3293 days | 2% |
| Ann Trebitz | 10/10 | 3305 days | 4% |
| Janet Hopwood | 10/10 | 3305 days | 4% |
| Felix Dally | 9/10 | 3305 days | 4% |
| Chad Hobart | 10/10 | 3305 days | 4% |
| Tom Mayer | 9/10 | 3306 days | 4% |
| Peter Fand | 10/10 | 3336 days | 4% |
| Sebastiaan & Chloé De Vries | 10/10 | 3336 days | 4% |
| dani salamon | 10/10 | 3336 days | 4% |
| Ian & Irene Jameison | 10/10 | 3336 days | 4% |
| Bill Lafferty | 10/10 | 3336 days | 4% |
| Philippe Colas | 10/10 | 3336 days | 4% |
| Ellen Obenland | 10/10 | 3336 days | 4% |
| DC_NZ | 10/10 | 3367 days | 4% |
| Sara Kim | 10/10 | 3367 days | 4% |
| Thomas Mulley | 10/10 | 3367 days | 4% |
| Marcal Serrallonga | 10/10 | 3367 days | 4% |
| Francis0123456 | 10/10 | 3397 days | 4% |
| Merel Blonk | 10/10 | 3397 days | 4% |
| David Webster | 9/10 | 3397 days | 4% |
| Freddy | 9/10 | 3397 days | 4% |
| Rick S | 10/10 | 3611 days | 3% |
| Katharina Eylens | 10/10 | 3611 days | 3% |
| Mark Adriance | 9/10 | 3642 days | 3% |
| Jan Hulleman | 9/10 | 3642 days | 3% |
| Robert Schellekens | 10/10 | 3643 days | 3% |
| Luca Staudt | 9/10 | 3643 days | 2% |
| Annalies Beard | 10/10 | 3653 days | 2% |
| Benjamin Hall | 10/10 | 3671 days | 3% |
| Madeline Rae | 10/10 | 3702 days | 2% |
| Janet Newton | 10/10 | 3702 days | 2% |
| Ewa Starzomska | 9/10 | 3702 days | 2% |
| David Donnelly | 10/10 | 3703 days | 2% |
| Kelly Peacock | 10/10 | 3703 days | 2% |
| Johan Van Buren | 9/10 | 3703 days | 2% |
| Eleanor Pundyk | 10/10 | 3703 days | 2% |
| Lorenzo Raco | 10/10 | 3733 days | 2% |
| Tess G. | 10/10 | 3733 days | 2% |
| Simone Buerkli | 10/10 | 3734 days | 2% |
| Tuomas Nikoskinen | 10/10 | 3734 days | 2% |
| Line Lefevre Nielsen | 10/10 | 3734 days | 2% |
| Newzealand2015 | 10/10 | 3763 days | 2% |
| Juergen | 10/10 | 3763 days | 2% |
| karen Eade | 10/10 | 3764 days | 2% |
| Hidde Verschuur | 10/10 | 3764 days | 2% |
| Warren Reece | 10/10 | 3764 days | 2% |
| Vincent Gunn | 10/10 | 3824 days | 2% |
| Bill Dorman | 10/10 | 3977 days | 1% |
| Gabriel Schönung | 10/10 | 3977 days | 1% |
| Sarah Osborne | 10/10 | 4008 days | 1% |
| Danielle Pohn | 10/10 | 4008 days | 1% |
| Denise Donaldson | 10/10 | 4008 days | 1% |
| Jaap Velthuis | 10/10 | 4036 days | 1% |
| John Cobley | 10/10 | 4036 days | 1% |
| Graham Jenkins | 10/10 | 4036 days | 1% |
| Christoph Lagger | 10/10 | 4067 days | 1% |
| AUDREY BIGAND | 10/10 | 4067 days | 1% |
| Richard Kop | 9/10 | 4067 days | 1% |
| Romke Wijma | 8/10 | 4067 days | 1% |
| Fiona Buglass | 10/10 | 4067 days | 1% |
| Elisa Vireca | 10/10 | 4067 days | 1% |
| Christophe Scieszka | 10/10 | 4067 days | 1% |
| Pamela Hintie | 10/10 | 4067 days | 1% |
| Tracy Kovacs | 10/10 | 4067 days | 1% |
| Sophie James | 8/10 | 4085 days | 1% |
| Zuzka Prokopova | 10/10 | 4098 days | 1% |
| Billy1951 | 8/10 | 4098 days | 1% |
| Jason Leet | 10/10 | 4128 days | 1% |
| Markus | 10/10 | 4343 days | 0% |
| Amy Gately | 10/10 | 4374 days | 0% |
| Simon Dixon | 10/10 | 4374 days | 0% |
| Bryan Fisher | 10/10 | 4374 days | 0% |
| Joy S | 9/10 | 4374 days | 0% |
| Florian Lisa | 10/10 | 4374 days | 0% |
| Tim Soukop | 10/10 | 4374 days | 0% |
| James Johnstone | 10/10 | 4374 days | 0% |
| Sebastian Gartner | 10/10 | 4402 days | 2% |
| Michaela Boysen | 10/10 | 4433 days | 2% |
| Helga van der Linden | 9/10 | 4433 days | 2% |
| brian herberte | 9/10 | 4433 days | 2% |
| Anna Garlicka | 10/10 | 4433 days | 2% |
| JUAN VALCARCEL | 9/10 | 4433 days | 2% |
| Anje | 10/10 | 4433 days | 2% |
| Mo Bottger | 10/10 | 4433 days | 2% |
| Bakkerfamily | 9/10 | 4464 days | 2% |
| Stuart Curran | 10/10 | 4494 days | 2% |
| Daniel Kaiser | 10/10 | 4525 days | 2% |
| Enna Keet | 7/10 | 4751 days | 1% |
| Chris Peterson | 10/10 | 4767 days | 2% |
| Christoph Erb | 10/10 | 4767 days | 2% |
| Lars Petersen | 10/10 | 4767 days | 2% |
| DonHendricks | 10/10 | 4767 days | 2% |
| Charly Kempf | 10/10 | 4798 days | 2% |
| Piet de Jong | 8/10 | 4798 days | 2% |
| Natalie Abendroth | 10/10 | 4798 days | 2% |
| Bernard | 10/10 | 4829 days | 2% |
| Kali Lohman | 9/10 | 4845 days | 1% |
| cs cs | 10/10 | 4859 days | 2% |
| Juergen Lake Constance | 10/10 | 4859 days | 2% |
| E C Frans | 8/10 | 5468 days | 1% |
| Jol Balder | 8/10 | 5486 days | 1% |
| Tanja Haring | 8/10 | 5848 days | 1% |
| Robert Trostle | 9/10 | 5863 days | 1% |
| Maxim van Schijndel | 7/10 | 5937 days | 1% |
| Chris | 9/10 | 6233 days | 1% |
| Greg and Sue | 8/10 | 6560 days | 1% |
| Gabriel Faber | 8/10 | 6644 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Campa South Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.14% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 53 days. The Campa South Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Campa South Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.12% |
| 200 | -4.14% |
| 201 | -4.16% |
| 202 | -4.19% |
| 203 | -4.21% |
| … | … |
Balancing Adjustment
0.95% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.