Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Campa South Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Campa South Rentals
Valid Reviews
211 Valid Reviews
The Campa South Rentals experience has a total of 215 reviews. There are 211 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 211 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 161 |
|
76% |
| 9/10 | 30 |
|
14% |
| 8/10 | 12 |
|
6% |
| 7/10 | 7 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
96.02% Average
The raw data average (mean) for all the Campa South Rentals valid reviews is 96.02% and is based on 211 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
14 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 211 valid reviews, the experience has 14 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 14 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
7% |
| 9/10 | 4 |
|
29% |
| 8/10 | 7 |
|
50% |
| 7/10 | 2 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.86% Average
The raw data average (mean) for all the Campa South Rentals face-to-face reviews is 82.86% and is based on 14 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.80%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Cecily Hayes | 10/10 | 100 days | 100% |
| Lily | 10/10 | 1043 days | 40% |
| Hannah Fox | 10/10 | 1255 days | 24% |
| Bodil | 10/10 | 1347 days | 18% |
| Holly | 10/10 | 1378 days | 16% |
| Jos Bex | 8/10 | 2046 days | 4% |
| Tobi | 10/10 | 2261 days | 4% |
| Aa Vafi | 10/10 | 2321 days | 4% |
| Dave & Jo | 10/10 | 2322 days | 4% |
| Anthony and Julia | 9/10 | 2322 days | 4% |
| Hal Mitchell | 10/10 | 2322 days | 4% |
| Mara | 10/10 | 2322 days | 4% |
| Johannes Barte | 10/10 | 2322 days | 4% |
| Caroline Bourgogne | 10/10 | 2322 days | 4% |
| AntoninDD | 10/10 | 2322 days | 4% |
| Conamara Burke | 10/10 | 2351 days | 4% |
| Ange Sorrensen | 10/10 | 2381 days | 4% |
| Ewoud Hasenbos | 10/10 | 2382 days | 4% |
| Amy Hammond | 10/10 | 2382 days | 4% |
| Owen Mitchell | 10/10 | 2412 days | 4% |
| Sarah Alderbas | 9/10 | 2412 days | 4% |
| Daniella Vega | 10/10 | 2413 days | 4% |
| Wayne & Chandalle | 10/10 | 2413 days | 4% |
| Brooke and Sean | 10/10 | 2413 days | 4% |
| Robert Bonas | 10/10 | 2413 days | 4% |
| Francis Ryan | 10/10 | 2413 days | 4% |
| Mike S | 10/10 | 2443 days | 4% |
| Kerry Seaworth | 10/10 | 2443 days | 4% |
| Adam | 10/10 | 2443 days | 4% |
| Eric and Linda | 10/10 | 2443 days | 4% |
| thomas bilbe | 10/10 | 2443 days | 4% |
| Kenny Reeves | 10/10 | 2626 days | 3% |
| Terry Rousseau | 10/10 | 2656 days | 3% |
| Oskar Rönneman | 10/10 | 2656 days | 3% |
| Liesbeth Groot | 9/10 | 2687 days | 3% |
| Miranda Grace | 7/10 | 2687 days | 3% |
| Jill Hore | 9/10 | 2688 days | 3% |
| Ian & Cheryl | 10/10 | 2688 days | 3% |
| Daisy | 9/10 | 2688 days | 3% |
| Joan Handasyde | 10/10 | 2716 days | 3% |
| Michal | 10/10 | 2716 days | 3% |
| Rosemary M | 10/10 | 2716 days | 3% |
| Melody Marks | 10/10 | 2746 days | 3% |
| John Duncan | 10/10 | 2746 days | 3% |
| Gabby Nash | 10/10 | 2746 days | 3% |
| Lisa Gossweiler | 10/10 | 2746 days | 3% |
| Marco | 10/10 | 2747 days | 3% |
| Jornt van Dijk | 10/10 | 2747 days | 3% |
| Michaela Oetzel | 10/10 | 2747 days | 3% |
| Roy | 10/10 | 2747 days | 3% |
| Sven Wilkens | 10/10 | 2747 days | 3% |
| Siegfried Behrendt | 1/10 | 2777 days | 1% |
| Amy Fulham | 10/10 | 2777 days | 3% |
| Marius Hundt | 10/10 | 2778 days | 3% |
| Veronika | 10/10 | 2778 days | 3% |
| Andrew & Mareike | 10/10 | 2778 days | 3% |
| Sacal | 10/10 | 2778 days | 3% |
| Brad McCulloch | 10/10 | 2778 days | 3% |
| Melanie Raczek | 10/10 | 2778 days | 3% |
| helbel | 7/10 | 2778 days | 3% |
| Rachael Dyson | 8/10 | 2807 days | 3% |
| CAMILLE ROBAUDI | 10/10 | 2808 days | 3% |
| Suzie and Ric | 10/10 | 2808 days | 3% |
| Larissa D | 10/10 | 2808 days | 3% |
| Claire Fitoussi | 10/10 | 2808 days | 3% |
| Andreas and Andrea | 10/10 | 2808 days | 3% |
| Mario Radl | 10/10 | 2808 days | 3% |
| paula | 10/10 | 2839 days | 3% |
| Rosalie Mathews | 10/10 | 2839 days | 3% |
| Eduard van der Weert | 9/10 | 2839 days | 3% |
| Karen Stephens | 10/10 | 2869 days | 3% |
| Katarzyna Tulwin | 10/10 | 3021 days | 2% |
| Renee Glenn | 10/10 | 3022 days | 2% |
| Denise Adamic | 9/10 | 3052 days | 2% |
| David Dam | 10/10 | 3052 days | 2% |
| Douglas Burbidge | 10/10 | 3052 days | 2% |
| Bronwyn Logan | 10/10 | 3080 days | 2% |
| Jacqueline Reimers | 10/10 | 3080 days | 2% |
| Dan Larson | 7/10 | 3080 days | 2% |
| Peggy Larson | 7/10 | 3080 days | 2% |
| Terri Kennedy | 10/10 | 3080 days | 2% |
| Elizabeth Layhe | 10/10 | 3080 days | 2% |
| Sophie & Nils | 10/10 | 3081 days | 2% |
| Boon Sheng Teo | 10/10 | 3111 days | 2% |
| Philippe ISOLA | 9/10 | 3111 days | 2% |
| David Owen | 10/10 | 3111 days | 2% |
| Xavier Ambroggio | 10/10 | 3112 days | 2% |
| Sophie Sheather | 10/10 | 3142 days | 2% |
| Michael Pitman | 10/10 | 3142 days | 2% |
| Wayne Ong | 10/10 | 3142 days | 2% |
| Cassandra Thomson | 10/10 | 3142 days | 2% |
| Helen Rimmer | 7/10 | 3142 days | 2% |
| diez fabrice | 9/10 | 3172 days | 2% |
| Owen Kaluza | 10/10 | 3172 days | 2% |
| fred atkins | 10/10 | 3172 days | 2% |
| Nivard van Gerrevink | 10/10 | 3172 days | 2% |
| Luke Meier | 10/10 | 3203 days | 2% |
| John Dougherty | 9/10 | 3203 days | 2% |
| Heidi Nicholl | 10/10 | 3356 days | 2% |
| Chloe Gibbs | 10/10 | 3386 days | 2% |
| Jasper de Groot | 9/10 | 3386 days | 2% |
| Wacker Michel | 10/10 | 3417 days | 2% |
| Rick Semo | 9/10 | 3417 days | 2% |
| Timo | 10/10 | 3417 days | 2% |
| Grant | 8/10 | 3433 days | 1% |
| Ann Trebitz | 10/10 | 3445 days | 2% |
| Janet Hopwood | 10/10 | 3445 days | 2% |
| Felix Dally | 9/10 | 3445 days | 2% |
| Chad Hobart | 10/10 | 3445 days | 2% |
| Tom Mayer | 9/10 | 3446 days | 2% |
| Peter Fand | 10/10 | 3476 days | 2% |
| Sebastiaan & Chloé De Vries | 10/10 | 3476 days | 2% |
| dani salamon | 10/10 | 3476 days | 2% |
| Ian & Irene Jameison | 10/10 | 3476 days | 2% |
| Bill Lafferty | 10/10 | 3476 days | 2% |
| Philippe Colas | 10/10 | 3476 days | 2% |
| Ellen Obenland | 10/10 | 3476 days | 2% |
| DC_NZ | 10/10 | 3507 days | 2% |
| Sara Kim | 10/10 | 3507 days | 2% |
| Thomas Mulley | 10/10 | 3507 days | 2% |
| Marcal Serrallonga | 10/10 | 3507 days | 2% |
| Francis0123456 | 10/10 | 3537 days | 1% |
| Merel Blonk | 10/10 | 3537 days | 1% |
| David Webster | 9/10 | 3537 days | 1% |
| Freddy | 9/10 | 3537 days | 1% |
| Rick S | 10/10 | 3751 days | 1% |
| Katharina Eylens | 10/10 | 3751 days | 1% |
| Mark Adriance | 9/10 | 3782 days | 1% |
| Jan Hulleman | 9/10 | 3782 days | 1% |
| Robert Schellekens | 10/10 | 3783 days | 1% |
| Luca Staudt | 9/10 | 3783 days | 0% |
| Annalies Beard | 10/10 | 3793 days | 0% |
| Benjamin Hall | 10/10 | 3811 days | 1% |
| Madeline Rae | 10/10 | 3842 days | 1% |
| Janet Newton | 10/10 | 3842 days | 1% |
| Ewa Starzomska | 9/10 | 3842 days | 1% |
| David Donnelly | 10/10 | 3843 days | 1% |
| Kelly Peacock | 10/10 | 3843 days | 1% |
| Johan Van Buren | 9/10 | 3843 days | 1% |
| Eleanor Pundyk | 10/10 | 3843 days | 1% |
| Lorenzo Raco | 10/10 | 3873 days | 1% |
| Tess G. | 10/10 | 3873 days | 1% |
| Simone Buerkli | 10/10 | 3874 days | 1% |
| Tuomas Nikoskinen | 10/10 | 3874 days | 1% |
| Line Lefevre Nielsen | 10/10 | 3874 days | 1% |
| Newzealand2015 | 10/10 | 3903 days | 1% |
| Juergen | 10/10 | 3903 days | 1% |
| karen Eade | 10/10 | 3904 days | 1% |
| Hidde Verschuur | 10/10 | 3904 days | 1% |
| Warren Reece | 10/10 | 3904 days | 1% |
| Vincent Gunn | 10/10 | 3964 days | 1% |
| Bill Dorman | 10/10 | 4117 days | 0% |
| Gabriel Schönung | 10/10 | 4117 days | 0% |
| Sarah Osborne | 10/10 | 4148 days | 0% |
| Danielle Pohn | 10/10 | 4148 days | 0% |
| Denise Donaldson | 10/10 | 4148 days | 0% |
| Jaap Velthuis | 10/10 | 4176 days | 0% |
| John Cobley | 10/10 | 4176 days | 0% |
| Graham Jenkins | 10/10 | 4176 days | 0% |
| Christoph Lagger | 10/10 | 4207 days | 0% |
| AUDREY BIGAND | 10/10 | 4207 days | 0% |
| Richard Kop | 9/10 | 4207 days | 0% |
| Romke Wijma | 8/10 | 4207 days | 0% |
| Fiona Buglass | 10/10 | 4207 days | 0% |
| Elisa Vireca | 10/10 | 4207 days | 0% |
| Christophe Scieszka | 10/10 | 4207 days | 0% |
| Pamela Hintie | 10/10 | 4207 days | 0% |
| Tracy Kovacs | 10/10 | 4207 days | 0% |
| Sophie James | 8/10 | 4225 days | 0% |
| Zuzka Prokopova | 10/10 | 4238 days | 0% |
| Billy1951 | 8/10 | 4238 days | 0% |
| Jason Leet | 10/10 | 4268 days | 0% |
| Markus | 10/10 | 4483 days | 1% |
| Amy Gately | 10/10 | 4514 days | 1% |
| Simon Dixon | 10/10 | 4514 days | 1% |
| Bryan Fisher | 10/10 | 4514 days | 1% |
| Joy S | 9/10 | 4514 days | 1% |
| Florian Lisa | 10/10 | 4514 days | 1% |
| Tim Soukop | 10/10 | 4514 days | 1% |
| James Johnstone | 10/10 | 4514 days | 1% |
| Sebastian Gartner | 10/10 | 4542 days | 1% |
| Michaela Boysen | 10/10 | 4573 days | 1% |
| Helga van der Linden | 9/10 | 4573 days | 1% |
| brian herberte | 9/10 | 4573 days | 1% |
| Anna Garlicka | 10/10 | 4573 days | 1% |
| JUAN VALCARCEL | 9/10 | 4573 days | 1% |
| Anje | 10/10 | 4573 days | 1% |
| Mo Bottger | 10/10 | 4573 days | 1% |
| Bakkerfamily | 9/10 | 4604 days | 1% |
| Stuart Curran | 10/10 | 4634 days | 1% |
| Daniel Kaiser | 10/10 | 4665 days | 1% |
| Enna Keet | 7/10 | 4891 days | 0% |
| Chris Peterson | 10/10 | 4907 days | 1% |
| Christoph Erb | 10/10 | 4907 days | 1% |
| Lars Petersen | 10/10 | 4907 days | 1% |
| DonHendricks | 10/10 | 4907 days | 1% |
| Charly Kempf | 10/10 | 4938 days | 1% |
| Piet de Jong | 8/10 | 4938 days | 1% |
| Natalie Abendroth | 10/10 | 4938 days | 1% |
| Bernard | 10/10 | 4969 days | 1% |
| Kali Lohman | 9/10 | 4985 days | 0% |
| cs cs | 10/10 | 4999 days | 1% |
| Juergen Lake Constance | 10/10 | 4999 days | 1% |
| E C Frans | 8/10 | 5608 days | 0% |
| Jol Balder | 8/10 | 5626 days | 0% |
| Tanja Haring | 8/10 | 5988 days | 0% |
| Robert Trostle | 9/10 | 6003 days | 0% |
| Maxim van Schijndel | 7/10 | 6077 days | 0% |
| Chris | 9/10 | 6373 days | 0% |
| Greg and Sue | 8/10 | 6700 days | 0% |
| Gabriel Faber | 8/10 | 6784 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Campa South Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.46% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 125 days. The Campa South Rentals experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Campa South Rentals experience has been adjusted for 83 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 80 | -0.80% |
| 81 | -0.81% |
| 82 | -0.82% |
| 83 | -0.83% |
| 84 | -0.84% |
| 85 | -0.85% |
| 86 | -0.86% |
| … | … |
Balancing Adjustment
0.50% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.