Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Campa South Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Campa South Rentals
Valid Reviews
211 Valid Reviews
The Campa South Rentals experience has a total of 215 reviews. There are 211 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 211 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 161 |
|
76% |
| 9/10 | 30 |
|
14% |
| 8/10 | 12 |
|
6% |
| 7/10 | 7 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
96.00% Average
The raw data average (mean) for all the Campa South Rentals valid reviews is 96.00% and is based on 210 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
14 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 211 valid reviews, the experience has 14 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 14 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
7% |
| 9/10 | 4 |
|
29% |
| 8/10 | 7 |
|
50% |
| 7/10 | 2 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.86% Average
The raw data average (mean) for all the Campa South Rentals face-to-face reviews is 82.86% and is based on 14 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.46%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Cecily Hayes | 10/10 | 19 days | 100% |
| Lily | 10/10 | 962 days | 47% |
| Hannah Fox | 10/10 | 1174 days | 29% |
| Bodil | 10/10 | 1266 days | 23% |
| Holly | 10/10 | 1297 days | 21% |
| Jos Bex | 8/10 | 1966 days | 4% |
| Tobi | 10/10 | 2180 days | 4% |
| Aa Vafi | 10/10 | 2241 days | 4% |
| Dave & Jo | 10/10 | 2241 days | 4% |
| Anthony and Julia | 9/10 | 2241 days | 4% |
| Hal Mitchell | 10/10 | 2241 days | 4% |
| Mara | 10/10 | 2241 days | 4% |
| Johannes Barte | 10/10 | 2241 days | 4% |
| Caroline Bourgogne | 10/10 | 2241 days | 4% |
| AntoninDD | 10/10 | 2241 days | 4% |
| Conamara Burke | 10/10 | 2270 days | 4% |
| Ange Sorrensen | 10/10 | 2301 days | 4% |
| Ewoud Hasenbos | 10/10 | 2301 days | 4% |
| Amy Hammond | 10/10 | 2301 days | 4% |
| Owen Mitchell | 10/10 | 2332 days | 4% |
| Sarah Alderbas | 9/10 | 2332 days | 4% |
| Daniella Vega | 10/10 | 2332 days | 4% |
| Wayne & Chandalle | 10/10 | 2332 days | 4% |
| Brooke and Sean | 10/10 | 2332 days | 4% |
| Robert Bonas | 10/10 | 2332 days | 4% |
| Francis Ryan | 10/10 | 2332 days | 4% |
| Mike S | 10/10 | 2362 days | 4% |
| Kerry Seaworth | 10/10 | 2362 days | 4% |
| Adam | 10/10 | 2362 days | 4% |
| Eric and Linda | 10/10 | 2362 days | 4% |
| thomas bilbe | 10/10 | 2362 days | 4% |
| Kenny Reeves | 10/10 | 2546 days | 3% |
| Terry Rousseau | 10/10 | 2576 days | 3% |
| Oskar Rönneman | 10/10 | 2576 days | 3% |
| Liesbeth Groot | 9/10 | 2607 days | 3% |
| Miranda Grace | 7/10 | 2607 days | 3% |
| Jill Hore | 9/10 | 2607 days | 3% |
| Ian & Cheryl | 10/10 | 2607 days | 3% |
| Daisy | 9/10 | 2607 days | 3% |
| Joan Handasyde | 10/10 | 2635 days | 3% |
| Michal | 10/10 | 2635 days | 3% |
| Rosemary M | 10/10 | 2635 days | 3% |
| Melody Marks | 10/10 | 2666 days | 3% |
| John Duncan | 10/10 | 2666 days | 3% |
| Gabby Nash | 10/10 | 2666 days | 3% |
| Lisa Gossweiler | 10/10 | 2666 days | 3% |
| Marco | 10/10 | 2666 days | 3% |
| Jornt van Dijk | 10/10 | 2666 days | 3% |
| Michaela Oetzel | 10/10 | 2666 days | 3% |
| Roy | 10/10 | 2666 days | 3% |
| Sven Wilkens | 10/10 | 2666 days | 3% |
| Siegfried Behrendt | 1/10 | 2697 days | 1% |
| Amy Fulham | 10/10 | 2697 days | 3% |
| Marius Hundt | 10/10 | 2697 days | 3% |
| Veronika | 10/10 | 2697 days | 3% |
| Andrew & Mareike | 10/10 | 2697 days | 3% |
| Sacal | 10/10 | 2697 days | 3% |
| Brad McCulloch | 10/10 | 2697 days | 3% |
| Melanie Raczek | 10/10 | 2697 days | 3% |
| helbel | 7/10 | 2697 days | 3% |
| Rachael Dyson | 8/10 | 2727 days | 3% |
| CAMILLE ROBAUDI | 10/10 | 2727 days | 3% |
| Suzie and Ric | 10/10 | 2727 days | 3% |
| Larissa D | 10/10 | 2727 days | 3% |
| Claire Fitoussi | 10/10 | 2727 days | 3% |
| Andreas and Andrea | 10/10 | 2727 days | 3% |
| Mario Radl | 10/10 | 2727 days | 3% |
| paula | 10/10 | 2758 days | 3% |
| Rosalie Mathews | 10/10 | 2758 days | 3% |
| Eduard van der Weert | 9/10 | 2758 days | 3% |
| Karen Stephens | 10/10 | 2788 days | 3% |
| Katarzyna Tulwin | 10/10 | 2941 days | 2% |
| Renee Glenn | 10/10 | 2941 days | 2% |
| Denise Adamic | 9/10 | 2972 days | 2% |
| David Dam | 10/10 | 2972 days | 2% |
| Douglas Burbidge | 10/10 | 2972 days | 2% |
| Bronwyn Logan | 10/10 | 3000 days | 2% |
| Jacqueline Reimers | 10/10 | 3000 days | 2% |
| Dan Larson | 7/10 | 3000 days | 2% |
| Peggy Larson | 7/10 | 3000 days | 2% |
| Terri Kennedy | 10/10 | 3000 days | 2% |
| Elizabeth Layhe | 10/10 | 3000 days | 2% |
| Sophie & Nils | 10/10 | 3000 days | 2% |
| Boon Sheng Teo | 10/10 | 3031 days | 2% |
| Philippe ISOLA | 9/10 | 3031 days | 2% |
| David Owen | 10/10 | 3031 days | 2% |
| Xavier Ambroggio | 10/10 | 3031 days | 2% |
| Sophie Sheather | 10/10 | 3062 days | 2% |
| Michael Pitman | 10/10 | 3062 days | 2% |
| Wayne Ong | 10/10 | 3062 days | 2% |
| Cassandra Thomson | 10/10 | 3062 days | 2% |
| Helen Rimmer | 7/10 | 3062 days | 2% |
| diez fabrice | 9/10 | 3092 days | 2% |
| Owen Kaluza | 10/10 | 3092 days | 2% |
| fred atkins | 10/10 | 3092 days | 2% |
| Nivard van Gerrevink | 10/10 | 3092 days | 2% |
| Luke Meier | 10/10 | 3123 days | 2% |
| John Dougherty | 9/10 | 3123 days | 2% |
| Heidi Nicholl | 10/10 | 3276 days | 2% |
| Chloe Gibbs | 10/10 | 3306 days | 2% |
| Jasper de Groot | 9/10 | 3306 days | 2% |
| Wacker Michel | 10/10 | 3337 days | 2% |
| Rick Semo | 9/10 | 3337 days | 2% |
| Timo | 10/10 | 3337 days | 2% |
| Grant | 8/10 | 3352 days | 1% |
| Ann Trebitz | 10/10 | 3365 days | 2% |
| Janet Hopwood | 10/10 | 3365 days | 2% |
| Felix Dally | 9/10 | 3365 days | 2% |
| Chad Hobart | 10/10 | 3365 days | 2% |
| Tom Mayer | 9/10 | 3365 days | 2% |
| Peter Fand | 10/10 | 3396 days | 2% |
| Sebastiaan & Chloé De Vries | 10/10 | 3396 days | 2% |
| dani salamon | 10/10 | 3396 days | 2% |
| Ian & Irene Jameison | 10/10 | 3396 days | 2% |
| Bill Lafferty | 10/10 | 3396 days | 2% |
| Philippe Colas | 10/10 | 3396 days | 2% |
| Ellen Obenland | 10/10 | 3396 days | 2% |
| DC_NZ | 10/10 | 3427 days | 1% |
| Sara Kim | 10/10 | 3427 days | 1% |
| Thomas Mulley | 10/10 | 3427 days | 1% |
| Marcal Serrallonga | 10/10 | 3427 days | 1% |
| Francis0123456 | 10/10 | 3457 days | 1% |
| Merel Blonk | 10/10 | 3457 days | 1% |
| David Webster | 9/10 | 3457 days | 1% |
| Freddy | 9/10 | 3457 days | 1% |
| Rick S | 10/10 | 3671 days | 1% |
| Katharina Eylens | 10/10 | 3671 days | 1% |
| Mark Adriance | 9/10 | 3702 days | 1% |
| Jan Hulleman | 9/10 | 3702 days | 1% |
| Robert Schellekens | 10/10 | 3702 days | 1% |
| Luca Staudt | 9/10 | 3702 days | 0% |
| Annalies Beard | 10/10 | 3712 days | 0% |
| Benjamin Hall | 10/10 | 3731 days | 1% |
| Madeline Rae | 10/10 | 3762 days | 1% |
| Janet Newton | 10/10 | 3762 days | 1% |
| Ewa Starzomska | 9/10 | 3762 days | 1% |
| David Donnelly | 10/10 | 3762 days | 1% |
| Kelly Peacock | 10/10 | 3762 days | 1% |
| Johan Van Buren | 9/10 | 3762 days | 1% |
| Eleanor Pundyk | 10/10 | 3762 days | 1% |
| Lorenzo Raco | 10/10 | 3793 days | 1% |
| Tess G. | 10/10 | 3793 days | 1% |
| Simone Buerkli | 10/10 | 3793 days | 1% |
| Tuomas Nikoskinen | 10/10 | 3793 days | 1% |
| Line Lefevre Nielsen | 10/10 | 3793 days | 1% |
| Newzealand2015 | 10/10 | 3823 days | 1% |
| Juergen | 10/10 | 3823 days | 1% |
| karen Eade | 10/10 | 3823 days | 1% |
| Hidde Verschuur | 10/10 | 3823 days | 1% |
| Warren Reece | 10/10 | 3823 days | 1% |
| Vincent Gunn | 10/10 | 3884 days | 1% |
| Bill Dorman | 10/10 | 4037 days | 0% |
| Gabriel Schönung | 10/10 | 4037 days | 0% |
| Sarah Osborne | 10/10 | 4068 days | 0% |
| Danielle Pohn | 10/10 | 4068 days | 0% |
| Denise Donaldson | 10/10 | 4068 days | 0% |
| Jaap Velthuis | 10/10 | 4096 days | 0% |
| John Cobley | 10/10 | 4096 days | 0% |
| Graham Jenkins | 10/10 | 4096 days | 0% |
| Christoph Lagger | 10/10 | 4127 days | 0% |
| AUDREY BIGAND | 10/10 | 4127 days | 0% |
| Richard Kop | 9/10 | 4127 days | 0% |
| Romke Wijma | 8/10 | 4127 days | 0% |
| Fiona Buglass | 10/10 | 4127 days | 0% |
| Elisa Vireca | 10/10 | 4127 days | 0% |
| Christophe Scieszka | 10/10 | 4127 days | 0% |
| Pamela Hintie | 10/10 | 4127 days | 0% |
| Tracy Kovacs | 10/10 | 4127 days | 0% |
| Sophie James | 8/10 | 4144 days | 0% |
| Zuzka Prokopova | 10/10 | 4158 days | 0% |
| Billy1951 | 8/10 | 4158 days | 0% |
| Jason Leet | 10/10 | 4188 days | 0% |
| Markus | 10/10 | 4402 days | 1% |
| Amy Gately | 10/10 | 4433 days | 1% |
| Simon Dixon | 10/10 | 4433 days | 1% |
| Bryan Fisher | 10/10 | 4433 days | 1% |
| Joy S | 9/10 | 4433 days | 1% |
| Florian Lisa | 10/10 | 4433 days | 1% |
| Tim Soukop | 10/10 | 4433 days | 1% |
| James Johnstone | 10/10 | 4433 days | 1% |
| Sebastian Gartner | 10/10 | 4461 days | 1% |
| Michaela Boysen | 10/10 | 4492 days | 1% |
| Helga van der Linden | 9/10 | 4492 days | 1% |
| brian herberte | 9/10 | 4492 days | 1% |
| Anna Garlicka | 10/10 | 4492 days | 1% |
| JUAN VALCARCEL | 9/10 | 4492 days | 1% |
| Anje | 10/10 | 4492 days | 1% |
| Mo Bottger | 10/10 | 4492 days | 1% |
| Bakkerfamily | 9/10 | 4523 days | 1% |
| Stuart Curran | 10/10 | 4553 days | 1% |
| Daniel Kaiser | 10/10 | 4584 days | 1% |
| Enna Keet | 7/10 | 4810 days | 0% |
| Chris Peterson | 10/10 | 4826 days | 1% |
| Christoph Erb | 10/10 | 4826 days | 1% |
| Lars Petersen | 10/10 | 4826 days | 1% |
| DonHendricks | 10/10 | 4826 days | 1% |
| Charly Kempf | 10/10 | 4857 days | 1% |
| Piet de Jong | 8/10 | 4857 days | 1% |
| Natalie Abendroth | 10/10 | 4857 days | 1% |
| Bernard | 10/10 | 4888 days | 1% |
| Kali Lohman | 9/10 | 4904 days | 0% |
| cs cs | 10/10 | 4918 days | 1% |
| Juergen Lake Constance | 10/10 | 4918 days | 1% |
| E C Frans | 8/10 | 5527 days | 0% |
| Jol Balder | 8/10 | 5545 days | 0% |
| Tanja Haring | 8/10 | 5907 days | 0% |
| Robert Trostle | 9/10 | 5922 days | 0% |
| Maxim van Schijndel | 7/10 | 5996 days | 0% |
| Chris | 9/10 | 6293 days | 0% |
| Greg and Sue | 8/10 | 6619 days | 0% |
| Gabriel Faber | 8/10 | 6703 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Campa South Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.66% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 69 days. The Campa South Rentals experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Campa South Rentals experience has been adjusted for 2 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 0 | -0.00% |
| 1 | -0.02% |
| 2 | -0.03% |
| 3 | -0.05% |
| 4 | -0.07% |
| 5 | -0.08% |
| … | … |
Balancing Adjustment
0.86% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.