Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Campa South Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Campa South Rentals
Valid Reviews
211 Valid Reviews
The Campa South Rentals experience has a total of 215 reviews. There are 211 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 211 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 161 |
|
76% |
| 9/10 | 30 |
|
14% |
| 8/10 | 12 |
|
6% |
| 7/10 | 7 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
96.02% Average
The raw data average (mean) for all the Campa South Rentals valid reviews is 96.02% and is based on 211 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
14 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 211 valid reviews, the experience has 14 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 14 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
7% |
| 9/10 | 4 |
|
29% |
| 8/10 | 7 |
|
50% |
| 7/10 | 2 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.86% Average
The raw data average (mean) for all the Campa South Rentals face-to-face reviews is 82.86% and is based on 14 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.83%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Cecily Hayes | 10/10 | 60 days | 100% |
| Lily | 10/10 | 1003 days | 43% |
| Hannah Fox | 10/10 | 1215 days | 26% |
| Bodil | 10/10 | 1307 days | 20% |
| Holly | 10/10 | 1338 days | 18% |
| Jos Bex | 8/10 | 2007 days | 4% |
| Tobi | 10/10 | 2221 days | 4% |
| Aa Vafi | 10/10 | 2282 days | 4% |
| Dave & Jo | 10/10 | 2282 days | 4% |
| Anthony and Julia | 9/10 | 2282 days | 4% |
| Hal Mitchell | 10/10 | 2282 days | 4% |
| Mara | 10/10 | 2282 days | 4% |
| Johannes Barte | 10/10 | 2282 days | 4% |
| Caroline Bourgogne | 10/10 | 2282 days | 4% |
| AntoninDD | 10/10 | 2282 days | 4% |
| Conamara Burke | 10/10 | 2311 days | 4% |
| Ange Sorrensen | 10/10 | 2342 days | 4% |
| Ewoud Hasenbos | 10/10 | 2342 days | 4% |
| Amy Hammond | 10/10 | 2342 days | 4% |
| Owen Mitchell | 10/10 | 2373 days | 4% |
| Sarah Alderbas | 9/10 | 2373 days | 4% |
| Daniella Vega | 10/10 | 2373 days | 4% |
| Wayne & Chandalle | 10/10 | 2373 days | 4% |
| Brooke and Sean | 10/10 | 2373 days | 4% |
| Robert Bonas | 10/10 | 2373 days | 4% |
| Francis Ryan | 10/10 | 2373 days | 4% |
| Mike S | 10/10 | 2403 days | 4% |
| Kerry Seaworth | 10/10 | 2403 days | 4% |
| Adam | 10/10 | 2403 days | 4% |
| Eric and Linda | 10/10 | 2403 days | 4% |
| thomas bilbe | 10/10 | 2403 days | 4% |
| Kenny Reeves | 10/10 | 2587 days | 3% |
| Terry Rousseau | 10/10 | 2617 days | 3% |
| Oskar Rönneman | 10/10 | 2617 days | 3% |
| Liesbeth Groot | 9/10 | 2648 days | 3% |
| Miranda Grace | 7/10 | 2648 days | 3% |
| Jill Hore | 9/10 | 2648 days | 3% |
| Ian & Cheryl | 10/10 | 2648 days | 3% |
| Daisy | 9/10 | 2648 days | 3% |
| Joan Handasyde | 10/10 | 2676 days | 3% |
| Michal | 10/10 | 2676 days | 3% |
| Rosemary M | 10/10 | 2676 days | 3% |
| Melody Marks | 10/10 | 2707 days | 3% |
| John Duncan | 10/10 | 2707 days | 3% |
| Gabby Nash | 10/10 | 2707 days | 3% |
| Lisa Gossweiler | 10/10 | 2707 days | 3% |
| Marco | 10/10 | 2707 days | 3% |
| Jornt van Dijk | 10/10 | 2707 days | 3% |
| Michaela Oetzel | 10/10 | 2707 days | 3% |
| Roy | 10/10 | 2707 days | 3% |
| Sven Wilkens | 10/10 | 2707 days | 3% |
| Siegfried Behrendt | 1/10 | 2738 days | 1% |
| Amy Fulham | 10/10 | 2738 days | 3% |
| Marius Hundt | 10/10 | 2738 days | 3% |
| Veronika | 10/10 | 2738 days | 3% |
| Andrew & Mareike | 10/10 | 2738 days | 3% |
| Sacal | 10/10 | 2738 days | 3% |
| Brad McCulloch | 10/10 | 2738 days | 3% |
| Melanie Raczek | 10/10 | 2738 days | 3% |
| helbel | 7/10 | 2738 days | 3% |
| Rachael Dyson | 8/10 | 2768 days | 3% |
| CAMILLE ROBAUDI | 10/10 | 2768 days | 3% |
| Suzie and Ric | 10/10 | 2768 days | 3% |
| Larissa D | 10/10 | 2768 days | 3% |
| Claire Fitoussi | 10/10 | 2768 days | 3% |
| Andreas and Andrea | 10/10 | 2768 days | 3% |
| Mario Radl | 10/10 | 2768 days | 3% |
| paula | 10/10 | 2799 days | 3% |
| Rosalie Mathews | 10/10 | 2799 days | 3% |
| Eduard van der Weert | 9/10 | 2799 days | 3% |
| Karen Stephens | 10/10 | 2829 days | 3% |
| Katarzyna Tulwin | 10/10 | 2982 days | 2% |
| Renee Glenn | 10/10 | 2982 days | 2% |
| Denise Adamic | 9/10 | 3013 days | 2% |
| David Dam | 10/10 | 3013 days | 2% |
| Douglas Burbidge | 10/10 | 3013 days | 2% |
| Bronwyn Logan | 10/10 | 3041 days | 2% |
| Jacqueline Reimers | 10/10 | 3041 days | 2% |
| Dan Larson | 7/10 | 3041 days | 2% |
| Peggy Larson | 7/10 | 3041 days | 2% |
| Terri Kennedy | 10/10 | 3041 days | 2% |
| Elizabeth Layhe | 10/10 | 3041 days | 2% |
| Sophie & Nils | 10/10 | 3041 days | 2% |
| Boon Sheng Teo | 10/10 | 3072 days | 2% |
| Philippe ISOLA | 9/10 | 3072 days | 2% |
| David Owen | 10/10 | 3072 days | 2% |
| Xavier Ambroggio | 10/10 | 3072 days | 2% |
| Sophie Sheather | 10/10 | 3103 days | 2% |
| Michael Pitman | 10/10 | 3103 days | 2% |
| Wayne Ong | 10/10 | 3103 days | 2% |
| Cassandra Thomson | 10/10 | 3103 days | 2% |
| Helen Rimmer | 7/10 | 3103 days | 2% |
| diez fabrice | 9/10 | 3133 days | 2% |
| Owen Kaluza | 10/10 | 3133 days | 2% |
| fred atkins | 10/10 | 3133 days | 2% |
| Nivard van Gerrevink | 10/10 | 3133 days | 2% |
| Luke Meier | 10/10 | 3164 days | 2% |
| John Dougherty | 9/10 | 3164 days | 2% |
| Heidi Nicholl | 10/10 | 3317 days | 2% |
| Chloe Gibbs | 10/10 | 3347 days | 2% |
| Jasper de Groot | 9/10 | 3347 days | 2% |
| Wacker Michel | 10/10 | 3378 days | 2% |
| Rick Semo | 9/10 | 3378 days | 2% |
| Timo | 10/10 | 3378 days | 2% |
| Grant | 8/10 | 3393 days | 1% |
| Ann Trebitz | 10/10 | 3406 days | 2% |
| Janet Hopwood | 10/10 | 3406 days | 2% |
| Felix Dally | 9/10 | 3406 days | 2% |
| Chad Hobart | 10/10 | 3406 days | 2% |
| Tom Mayer | 9/10 | 3406 days | 2% |
| Peter Fand | 10/10 | 3437 days | 2% |
| Sebastiaan & Chloé De Vries | 10/10 | 3437 days | 2% |
| dani salamon | 10/10 | 3437 days | 2% |
| Ian & Irene Jameison | 10/10 | 3437 days | 2% |
| Bill Lafferty | 10/10 | 3437 days | 2% |
| Philippe Colas | 10/10 | 3437 days | 2% |
| Ellen Obenland | 10/10 | 3437 days | 2% |
| DC_NZ | 10/10 | 3468 days | 1% |
| Sara Kim | 10/10 | 3468 days | 1% |
| Thomas Mulley | 10/10 | 3468 days | 1% |
| Marcal Serrallonga | 10/10 | 3468 days | 1% |
| Francis0123456 | 10/10 | 3498 days | 1% |
| Merel Blonk | 10/10 | 3498 days | 1% |
| David Webster | 9/10 | 3498 days | 1% |
| Freddy | 9/10 | 3498 days | 1% |
| Rick S | 10/10 | 3712 days | 1% |
| Katharina Eylens | 10/10 | 3712 days | 1% |
| Mark Adriance | 9/10 | 3743 days | 1% |
| Jan Hulleman | 9/10 | 3743 days | 1% |
| Robert Schellekens | 10/10 | 3743 days | 1% |
| Luca Staudt | 9/10 | 3743 days | 0% |
| Annalies Beard | 10/10 | 3753 days | 0% |
| Benjamin Hall | 10/10 | 3772 days | 1% |
| Madeline Rae | 10/10 | 3803 days | 1% |
| Janet Newton | 10/10 | 3803 days | 1% |
| Ewa Starzomska | 9/10 | 3803 days | 1% |
| David Donnelly | 10/10 | 3803 days | 1% |
| Kelly Peacock | 10/10 | 3803 days | 1% |
| Johan Van Buren | 9/10 | 3803 days | 1% |
| Eleanor Pundyk | 10/10 | 3803 days | 1% |
| Lorenzo Raco | 10/10 | 3834 days | 1% |
| Tess G. | 10/10 | 3834 days | 1% |
| Simone Buerkli | 10/10 | 3834 days | 1% |
| Tuomas Nikoskinen | 10/10 | 3834 days | 1% |
| Line Lefevre Nielsen | 10/10 | 3834 days | 1% |
| Newzealand2015 | 10/10 | 3864 days | 1% |
| Juergen | 10/10 | 3864 days | 1% |
| karen Eade | 10/10 | 3864 days | 1% |
| Hidde Verschuur | 10/10 | 3864 days | 1% |
| Warren Reece | 10/10 | 3864 days | 1% |
| Vincent Gunn | 10/10 | 3925 days | 1% |
| Bill Dorman | 10/10 | 4078 days | 0% |
| Gabriel Schönung | 10/10 | 4078 days | 0% |
| Sarah Osborne | 10/10 | 4109 days | 0% |
| Danielle Pohn | 10/10 | 4109 days | 0% |
| Denise Donaldson | 10/10 | 4109 days | 0% |
| Jaap Velthuis | 10/10 | 4137 days | 0% |
| John Cobley | 10/10 | 4137 days | 0% |
| Graham Jenkins | 10/10 | 4137 days | 0% |
| Christoph Lagger | 10/10 | 4168 days | 0% |
| AUDREY BIGAND | 10/10 | 4168 days | 0% |
| Richard Kop | 9/10 | 4168 days | 0% |
| Romke Wijma | 8/10 | 4168 days | 0% |
| Fiona Buglass | 10/10 | 4168 days | 0% |
| Elisa Vireca | 10/10 | 4168 days | 0% |
| Christophe Scieszka | 10/10 | 4168 days | 0% |
| Pamela Hintie | 10/10 | 4168 days | 0% |
| Tracy Kovacs | 10/10 | 4168 days | 0% |
| Sophie James | 8/10 | 4185 days | 0% |
| Zuzka Prokopova | 10/10 | 4199 days | 0% |
| Billy1951 | 8/10 | 4199 days | 0% |
| Jason Leet | 10/10 | 4229 days | 0% |
| Markus | 10/10 | 4443 days | 1% |
| Amy Gately | 10/10 | 4474 days | 1% |
| Simon Dixon | 10/10 | 4474 days | 1% |
| Bryan Fisher | 10/10 | 4474 days | 1% |
| Joy S | 9/10 | 4474 days | 1% |
| Florian Lisa | 10/10 | 4474 days | 1% |
| Tim Soukop | 10/10 | 4474 days | 1% |
| James Johnstone | 10/10 | 4474 days | 1% |
| Sebastian Gartner | 10/10 | 4502 days | 1% |
| Michaela Boysen | 10/10 | 4533 days | 1% |
| Helga van der Linden | 9/10 | 4533 days | 1% |
| brian herberte | 9/10 | 4533 days | 1% |
| Anna Garlicka | 10/10 | 4533 days | 1% |
| JUAN VALCARCEL | 9/10 | 4533 days | 1% |
| Anje | 10/10 | 4533 days | 1% |
| Mo Bottger | 10/10 | 4533 days | 1% |
| Bakkerfamily | 9/10 | 4564 days | 1% |
| Stuart Curran | 10/10 | 4594 days | 1% |
| Daniel Kaiser | 10/10 | 4625 days | 1% |
| Enna Keet | 7/10 | 4851 days | 0% |
| Chris Peterson | 10/10 | 4867 days | 1% |
| Christoph Erb | 10/10 | 4867 days | 1% |
| Lars Petersen | 10/10 | 4867 days | 1% |
| DonHendricks | 10/10 | 4867 days | 1% |
| Charly Kempf | 10/10 | 4898 days | 1% |
| Piet de Jong | 8/10 | 4898 days | 1% |
| Natalie Abendroth | 10/10 | 4898 days | 1% |
| Bernard | 10/10 | 4929 days | 1% |
| Kali Lohman | 9/10 | 4945 days | 0% |
| cs cs | 10/10 | 4959 days | 1% |
| Juergen Lake Constance | 10/10 | 4959 days | 1% |
| E C Frans | 8/10 | 5568 days | 0% |
| Jol Balder | 8/10 | 5586 days | 0% |
| Tanja Haring | 8/10 | 5948 days | 0% |
| Robert Trostle | 9/10 | 5963 days | 0% |
| Maxim van Schijndel | 7/10 | 6037 days | 0% |
| Chris | 9/10 | 6334 days | 0% |
| Greg and Sue | 8/10 | 6660 days | 0% |
| Gabriel Faber | 8/10 | 6744 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Campa South Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.16% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 105 days. The Campa South Rentals experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Campa South Rentals experience has been adjusted for 43 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 40 | -0.49% |
| 41 | -0.51% |
| 42 | -0.52% |
| 43 | -0.53% |
| 44 | -0.54% |
| 45 | -0.56% |
| 46 | -0.57% |
| … | … |
Balancing Adjustment
0.47% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.