Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Campa South Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Campa South Rentals
Valid Reviews
211 Valid Reviews
The Campa South Rentals experience has a total of 215 reviews. There are 211 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 211 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 161 |
|
76% |
| 9/10 | 30 |
|
14% |
| 8/10 | 12 |
|
6% |
| 7/10 | 7 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
96.02% Average
The raw data average (mean) for all the Campa South Rentals valid reviews is 96.02% and is based on 211 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
14 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 211 valid reviews, the experience has 14 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 14 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
7% |
| 9/10 | 4 |
|
29% |
| 8/10 | 7 |
|
50% |
| 7/10 | 2 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.86% Average
The raw data average (mean) for all the Campa South Rentals face-to-face reviews is 82.86% and is based on 14 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.84%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Cecily Hayes | 10/10 | 40 days | 100% |
| Lily | 10/10 | 983 days | 45% |
| Hannah Fox | 10/10 | 1195 days | 27% |
| Bodil | 10/10 | 1287 days | 21% |
| Holly | 10/10 | 1318 days | 19% |
| Jos Bex | 8/10 | 1987 days | 4% |
| Tobi | 10/10 | 2201 days | 4% |
| Aa Vafi | 10/10 | 2262 days | 4% |
| Dave & Jo | 10/10 | 2262 days | 4% |
| Anthony and Julia | 9/10 | 2262 days | 4% |
| Hal Mitchell | 10/10 | 2262 days | 4% |
| Mara | 10/10 | 2262 days | 4% |
| Johannes Barte | 10/10 | 2262 days | 4% |
| Caroline Bourgogne | 10/10 | 2262 days | 4% |
| AntoninDD | 10/10 | 2262 days | 4% |
| Conamara Burke | 10/10 | 2291 days | 4% |
| Ange Sorrensen | 10/10 | 2322 days | 4% |
| Ewoud Hasenbos | 10/10 | 2322 days | 4% |
| Amy Hammond | 10/10 | 2322 days | 4% |
| Owen Mitchell | 10/10 | 2353 days | 4% |
| Sarah Alderbas | 9/10 | 2353 days | 4% |
| Daniella Vega | 10/10 | 2353 days | 4% |
| Wayne & Chandalle | 10/10 | 2353 days | 4% |
| Brooke and Sean | 10/10 | 2353 days | 4% |
| Robert Bonas | 10/10 | 2353 days | 4% |
| Francis Ryan | 10/10 | 2353 days | 4% |
| Mike S | 10/10 | 2383 days | 4% |
| Kerry Seaworth | 10/10 | 2383 days | 4% |
| Adam | 10/10 | 2383 days | 4% |
| Eric and Linda | 10/10 | 2383 days | 4% |
| thomas bilbe | 10/10 | 2383 days | 4% |
| Kenny Reeves | 10/10 | 2567 days | 3% |
| Terry Rousseau | 10/10 | 2597 days | 3% |
| Oskar Rönneman | 10/10 | 2597 days | 3% |
| Liesbeth Groot | 9/10 | 2628 days | 3% |
| Miranda Grace | 7/10 | 2628 days | 3% |
| Jill Hore | 9/10 | 2628 days | 3% |
| Ian & Cheryl | 10/10 | 2628 days | 3% |
| Daisy | 9/10 | 2628 days | 3% |
| Joan Handasyde | 10/10 | 2656 days | 3% |
| Michal | 10/10 | 2656 days | 3% |
| Rosemary M | 10/10 | 2656 days | 3% |
| Melody Marks | 10/10 | 2687 days | 3% |
| John Duncan | 10/10 | 2687 days | 3% |
| Gabby Nash | 10/10 | 2687 days | 3% |
| Lisa Gossweiler | 10/10 | 2687 days | 3% |
| Marco | 10/10 | 2687 days | 3% |
| Jornt van Dijk | 10/10 | 2687 days | 3% |
| Michaela Oetzel | 10/10 | 2687 days | 3% |
| Roy | 10/10 | 2687 days | 3% |
| Sven Wilkens | 10/10 | 2687 days | 3% |
| Siegfried Behrendt | 1/10 | 2718 days | 1% |
| Amy Fulham | 10/10 | 2718 days | 3% |
| Marius Hundt | 10/10 | 2718 days | 3% |
| Veronika | 10/10 | 2718 days | 3% |
| Andrew & Mareike | 10/10 | 2718 days | 3% |
| Sacal | 10/10 | 2718 days | 3% |
| Brad McCulloch | 10/10 | 2718 days | 3% |
| Melanie Raczek | 10/10 | 2718 days | 3% |
| helbel | 7/10 | 2718 days | 3% |
| Rachael Dyson | 8/10 | 2748 days | 3% |
| CAMILLE ROBAUDI | 10/10 | 2748 days | 3% |
| Suzie and Ric | 10/10 | 2748 days | 3% |
| Larissa D | 10/10 | 2748 days | 3% |
| Claire Fitoussi | 10/10 | 2748 days | 3% |
| Andreas and Andrea | 10/10 | 2748 days | 3% |
| Mario Radl | 10/10 | 2748 days | 3% |
| paula | 10/10 | 2779 days | 3% |
| Rosalie Mathews | 10/10 | 2779 days | 3% |
| Eduard van der Weert | 9/10 | 2779 days | 3% |
| Karen Stephens | 10/10 | 2809 days | 3% |
| Katarzyna Tulwin | 10/10 | 2962 days | 2% |
| Renee Glenn | 10/10 | 2962 days | 2% |
| Denise Adamic | 9/10 | 2993 days | 2% |
| David Dam | 10/10 | 2993 days | 2% |
| Douglas Burbidge | 10/10 | 2993 days | 2% |
| Bronwyn Logan | 10/10 | 3021 days | 2% |
| Jacqueline Reimers | 10/10 | 3021 days | 2% |
| Dan Larson | 7/10 | 3021 days | 2% |
| Peggy Larson | 7/10 | 3021 days | 2% |
| Terri Kennedy | 10/10 | 3021 days | 2% |
| Elizabeth Layhe | 10/10 | 3021 days | 2% |
| Sophie & Nils | 10/10 | 3021 days | 2% |
| Boon Sheng Teo | 10/10 | 3052 days | 2% |
| Philippe ISOLA | 9/10 | 3052 days | 2% |
| David Owen | 10/10 | 3052 days | 2% |
| Xavier Ambroggio | 10/10 | 3052 days | 2% |
| Sophie Sheather | 10/10 | 3083 days | 2% |
| Michael Pitman | 10/10 | 3083 days | 2% |
| Wayne Ong | 10/10 | 3083 days | 2% |
| Cassandra Thomson | 10/10 | 3083 days | 2% |
| Helen Rimmer | 7/10 | 3083 days | 2% |
| diez fabrice | 9/10 | 3113 days | 2% |
| Owen Kaluza | 10/10 | 3113 days | 2% |
| fred atkins | 10/10 | 3113 days | 2% |
| Nivard van Gerrevink | 10/10 | 3113 days | 2% |
| Luke Meier | 10/10 | 3144 days | 2% |
| John Dougherty | 9/10 | 3144 days | 2% |
| Heidi Nicholl | 10/10 | 3297 days | 2% |
| Chloe Gibbs | 10/10 | 3327 days | 2% |
| Jasper de Groot | 9/10 | 3327 days | 2% |
| Wacker Michel | 10/10 | 3358 days | 2% |
| Rick Semo | 9/10 | 3358 days | 2% |
| Timo | 10/10 | 3358 days | 2% |
| Grant | 8/10 | 3373 days | 1% |
| Ann Trebitz | 10/10 | 3386 days | 2% |
| Janet Hopwood | 10/10 | 3386 days | 2% |
| Felix Dally | 9/10 | 3386 days | 2% |
| Chad Hobart | 10/10 | 3386 days | 2% |
| Tom Mayer | 9/10 | 3386 days | 2% |
| Peter Fand | 10/10 | 3417 days | 2% |
| Sebastiaan & Chloé De Vries | 10/10 | 3417 days | 2% |
| dani salamon | 10/10 | 3417 days | 2% |
| Ian & Irene Jameison | 10/10 | 3417 days | 2% |
| Bill Lafferty | 10/10 | 3417 days | 2% |
| Philippe Colas | 10/10 | 3417 days | 2% |
| Ellen Obenland | 10/10 | 3417 days | 2% |
| DC_NZ | 10/10 | 3448 days | 1% |
| Sara Kim | 10/10 | 3448 days | 1% |
| Thomas Mulley | 10/10 | 3448 days | 1% |
| Marcal Serrallonga | 10/10 | 3448 days | 1% |
| Francis0123456 | 10/10 | 3478 days | 1% |
| Merel Blonk | 10/10 | 3478 days | 1% |
| David Webster | 9/10 | 3478 days | 1% |
| Freddy | 9/10 | 3478 days | 1% |
| Rick S | 10/10 | 3692 days | 1% |
| Katharina Eylens | 10/10 | 3692 days | 1% |
| Mark Adriance | 9/10 | 3723 days | 1% |
| Jan Hulleman | 9/10 | 3723 days | 1% |
| Robert Schellekens | 10/10 | 3723 days | 1% |
| Luca Staudt | 9/10 | 3723 days | 0% |
| Annalies Beard | 10/10 | 3733 days | 0% |
| Benjamin Hall | 10/10 | 3752 days | 1% |
| Madeline Rae | 10/10 | 3783 days | 1% |
| Janet Newton | 10/10 | 3783 days | 1% |
| Ewa Starzomska | 9/10 | 3783 days | 1% |
| David Donnelly | 10/10 | 3783 days | 1% |
| Kelly Peacock | 10/10 | 3783 days | 1% |
| Johan Van Buren | 9/10 | 3783 days | 1% |
| Eleanor Pundyk | 10/10 | 3783 days | 1% |
| Lorenzo Raco | 10/10 | 3814 days | 1% |
| Tess G. | 10/10 | 3814 days | 1% |
| Simone Buerkli | 10/10 | 3814 days | 1% |
| Tuomas Nikoskinen | 10/10 | 3814 days | 1% |
| Line Lefevre Nielsen | 10/10 | 3814 days | 1% |
| Newzealand2015 | 10/10 | 3844 days | 1% |
| Juergen | 10/10 | 3844 days | 1% |
| karen Eade | 10/10 | 3844 days | 1% |
| Hidde Verschuur | 10/10 | 3844 days | 1% |
| Warren Reece | 10/10 | 3844 days | 1% |
| Vincent Gunn | 10/10 | 3905 days | 1% |
| Bill Dorman | 10/10 | 4058 days | 0% |
| Gabriel Schönung | 10/10 | 4058 days | 0% |
| Sarah Osborne | 10/10 | 4089 days | 0% |
| Danielle Pohn | 10/10 | 4089 days | 0% |
| Denise Donaldson | 10/10 | 4089 days | 0% |
| Jaap Velthuis | 10/10 | 4117 days | 0% |
| John Cobley | 10/10 | 4117 days | 0% |
| Graham Jenkins | 10/10 | 4117 days | 0% |
| Christoph Lagger | 10/10 | 4148 days | 0% |
| AUDREY BIGAND | 10/10 | 4148 days | 0% |
| Richard Kop | 9/10 | 4148 days | 0% |
| Romke Wijma | 8/10 | 4148 days | 0% |
| Fiona Buglass | 10/10 | 4148 days | 0% |
| Elisa Vireca | 10/10 | 4148 days | 0% |
| Christophe Scieszka | 10/10 | 4148 days | 0% |
| Pamela Hintie | 10/10 | 4148 days | 0% |
| Tracy Kovacs | 10/10 | 4148 days | 0% |
| Sophie James | 8/10 | 4165 days | 0% |
| Zuzka Prokopova | 10/10 | 4179 days | 0% |
| Billy1951 | 8/10 | 4179 days | 0% |
| Jason Leet | 10/10 | 4209 days | 0% |
| Markus | 10/10 | 4423 days | 1% |
| Amy Gately | 10/10 | 4454 days | 1% |
| Simon Dixon | 10/10 | 4454 days | 1% |
| Bryan Fisher | 10/10 | 4454 days | 1% |
| Joy S | 9/10 | 4454 days | 1% |
| Florian Lisa | 10/10 | 4454 days | 1% |
| Tim Soukop | 10/10 | 4454 days | 1% |
| James Johnstone | 10/10 | 4454 days | 1% |
| Sebastian Gartner | 10/10 | 4482 days | 1% |
| Michaela Boysen | 10/10 | 4513 days | 1% |
| Helga van der Linden | 9/10 | 4513 days | 1% |
| brian herberte | 9/10 | 4513 days | 1% |
| Anna Garlicka | 10/10 | 4513 days | 1% |
| JUAN VALCARCEL | 9/10 | 4513 days | 1% |
| Anje | 10/10 | 4513 days | 1% |
| Mo Bottger | 10/10 | 4513 days | 1% |
| Bakkerfamily | 9/10 | 4544 days | 1% |
| Stuart Curran | 10/10 | 4574 days | 1% |
| Daniel Kaiser | 10/10 | 4605 days | 1% |
| Enna Keet | 7/10 | 4831 days | 0% |
| Chris Peterson | 10/10 | 4847 days | 1% |
| Christoph Erb | 10/10 | 4847 days | 1% |
| Lars Petersen | 10/10 | 4847 days | 1% |
| DonHendricks | 10/10 | 4847 days | 1% |
| Charly Kempf | 10/10 | 4878 days | 1% |
| Piet de Jong | 8/10 | 4878 days | 1% |
| Natalie Abendroth | 10/10 | 4878 days | 1% |
| Bernard | 10/10 | 4909 days | 1% |
| Kali Lohman | 9/10 | 4925 days | 0% |
| cs cs | 10/10 | 4939 days | 1% |
| Juergen Lake Constance | 10/10 | 4939 days | 1% |
| E C Frans | 8/10 | 5548 days | 0% |
| Jol Balder | 8/10 | 5566 days | 0% |
| Tanja Haring | 8/10 | 5928 days | 0% |
| Robert Trostle | 9/10 | 5943 days | 0% |
| Maxim van Schijndel | 7/10 | 6017 days | 0% |
| Chris | 9/10 | 6314 days | 0% |
| Greg and Sue | 8/10 | 6640 days | 0% |
| Gabriel Faber | 8/10 | 6724 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Campa South Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.96% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 87 days. The Campa South Rentals experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Campa South Rentals experience has been adjusted for 23 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 20 | -0.29% |
| 21 | -0.30% |
| 22 | -0.32% |
| 23 | -0.33% |
| 24 | -0.35% |
| 25 | -0.36% |
| 26 | -0.38% |
| … | … |
Balancing Adjustment
0.45% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.