Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Campa South Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Campa South Rentals
Valid Reviews
210 Valid Reviews
The Campa South Rentals experience has a total of 215 reviews. There are 210 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 210 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 160 |
|
76% |
| 9/10 | 30 |
|
14% |
| 8/10 | 12 |
|
6% |
| 7/10 | 7 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
96.00% Average
The raw data average (mean) for all the Campa South Rentals valid reviews is 96.00% and is based on 210 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
14 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 210 valid reviews, the experience has 14 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 14 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
7% |
| 9/10 | 4 |
|
29% |
| 8/10 | 7 |
|
50% |
| 7/10 | 2 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.86% Average
The raw data average (mean) for all the Campa South Rentals face-to-face reviews is 82.86% and is based on 14 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.77%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Lily | 10/10 | 460 days | 100% |
| Hannah Fox | 10/10 | 672 days | 84% |
| Bodil | 10/10 | 764 days | 76% |
| Holly | 10/10 | 795 days | 73% |
| Jos Bex | 8/10 | 1463 days | 14% |
| Tobi | 10/10 | 1678 days | 7% |
| Aa Vafi | 10/10 | 1738 days | 6% |
| Dave & Jo | 10/10 | 1739 days | 6% |
| Anthony and Julia | 9/10 | 1739 days | 6% |
| Hal Mitchell | 10/10 | 1739 days | 6% |
| Mara | 10/10 | 1739 days | 6% |
| Johannes Barte | 10/10 | 1739 days | 6% |
| Caroline Bourgogne | 10/10 | 1739 days | 6% |
| AntoninDD | 10/10 | 1739 days | 6% |
| Conamara Burke | 10/10 | 1768 days | 6% |
| Ange Sorrensen | 10/10 | 1798 days | 6% |
| Ewoud Hasenbos | 10/10 | 1799 days | 6% |
| Amy Hammond | 10/10 | 1799 days | 6% |
| Owen Mitchell | 10/10 | 1829 days | 6% |
| Sarah Alderbas | 9/10 | 1829 days | 6% |
| Daniella Vega | 10/10 | 1830 days | 6% |
| Wayne & Chandalle | 10/10 | 1830 days | 6% |
| Brooke and Sean | 10/10 | 1830 days | 6% |
| Robert Bonas | 10/10 | 1830 days | 6% |
| Francis Ryan | 10/10 | 1830 days | 6% |
| Mike S | 10/10 | 1860 days | 6% |
| Kerry Seaworth | 10/10 | 1860 days | 6% |
| Adam | 10/10 | 1860 days | 6% |
| Eric and Linda | 10/10 | 1860 days | 6% |
| thomas bilbe | 10/10 | 1860 days | 6% |
| Kenny Reeves | 10/10 | 2043 days | 5% |
| Terry Rousseau | 10/10 | 2073 days | 5% |
| Oskar Rönneman | 10/10 | 2073 days | 5% |
| Liesbeth Groot | 9/10 | 2104 days | 5% |
| Miranda Grace | 7/10 | 2104 days | 5% |
| Jill Hore | 9/10 | 2105 days | 5% |
| Ian & Cheryl | 10/10 | 2105 days | 5% |
| Daisy | 9/10 | 2105 days | 5% |
| Joan Handasyde | 10/10 | 2133 days | 5% |
| Michal | 10/10 | 2133 days | 5% |
| Rosemary M | 10/10 | 2133 days | 5% |
| Melody Marks | 10/10 | 2163 days | 5% |
| John Duncan | 10/10 | 2163 days | 5% |
| Gabby Nash | 10/10 | 2163 days | 5% |
| Lisa Gossweiler | 10/10 | 2163 days | 5% |
| Marco | 10/10 | 2164 days | 5% |
| Jornt van Dijk | 10/10 | 2164 days | 5% |
| Michaela Oetzel | 10/10 | 2164 days | 5% |
| Roy | 10/10 | 2164 days | 5% |
| Sven Wilkens | 10/10 | 2164 days | 5% |
| Siegfried Behrendt | 1/10 | 2194 days | 2% |
| Amy Fulham | 10/10 | 2194 days | 5% |
| Marius Hundt | 10/10 | 2195 days | 5% |
| Veronika | 10/10 | 2195 days | 5% |
| Andrew & Mareike | 10/10 | 2195 days | 5% |
| Sacal | 10/10 | 2195 days | 5% |
| Brad McCulloch | 10/10 | 2195 days | 5% |
| Melanie Raczek | 10/10 | 2195 days | 5% |
| helbel | 7/10 | 2195 days | 4% |
| Rachael Dyson | 8/10 | 2224 days | 5% |
| CAMILLE ROBAUDI | 10/10 | 2225 days | 5% |
| Suzie and Ric | 10/10 | 2225 days | 5% |
| Larissa D | 10/10 | 2225 days | 5% |
| Claire Fitoussi | 10/10 | 2225 days | 5% |
| Andreas and Andrea | 10/10 | 2225 days | 5% |
| Mario Radl | 10/10 | 2225 days | 5% |
| paula | 10/10 | 2256 days | 5% |
| Rosalie Mathews | 10/10 | 2256 days | 5% |
| Eduard van der Weert | 9/10 | 2256 days | 5% |
| Karen Stephens | 10/10 | 2286 days | 5% |
| Katarzyna Tulwin | 10/10 | 2438 days | 4% |
| Renee Glenn | 10/10 | 2439 days | 4% |
| Denise Adamic | 9/10 | 2469 days | 4% |
| David Dam | 10/10 | 2469 days | 4% |
| Douglas Burbidge | 10/10 | 2469 days | 4% |
| Bronwyn Logan | 10/10 | 2497 days | 4% |
| Jacqueline Reimers | 10/10 | 2497 days | 4% |
| Dan Larson | 7/10 | 2497 days | 4% |
| Peggy Larson | 7/10 | 2497 days | 4% |
| Terri Kennedy | 10/10 | 2497 days | 4% |
| Elizabeth Layhe | 10/10 | 2497 days | 4% |
| Sophie & Nils | 10/10 | 2498 days | 4% |
| Boon Sheng Teo | 10/10 | 2528 days | 4% |
| Philippe ISOLA | 9/10 | 2528 days | 4% |
| David Owen | 10/10 | 2528 days | 4% |
| Xavier Ambroggio | 10/10 | 2529 days | 4% |
| Sophie Sheather | 10/10 | 2559 days | 4% |
| Michael Pitman | 10/10 | 2559 days | 4% |
| Wayne Ong | 10/10 | 2559 days | 4% |
| Cassandra Thomson | 10/10 | 2559 days | 4% |
| Helen Rimmer | 7/10 | 2559 days | 4% |
| diez fabrice | 9/10 | 2589 days | 4% |
| Owen Kaluza | 10/10 | 2589 days | 4% |
| fred atkins | 10/10 | 2589 days | 4% |
| Nivard van Gerrevink | 10/10 | 2589 days | 4% |
| Luke Meier | 10/10 | 2620 days | 4% |
| John Dougherty | 9/10 | 2620 days | 4% |
| Heidi Nicholl | 10/10 | 2773 days | 4% |
| Chloe Gibbs | 10/10 | 2803 days | 3% |
| Jasper de Groot | 9/10 | 2803 days | 3% |
| Wacker Michel | 10/10 | 2834 days | 3% |
| Rick Semo | 9/10 | 2834 days | 3% |
| Timo | 10/10 | 2834 days | 3% |
| Grant | 8/10 | 2850 days | 2% |
| Ann Trebitz | 10/10 | 2862 days | 3% |
| Janet Hopwood | 10/10 | 2862 days | 3% |
| Felix Dally | 9/10 | 2862 days | 3% |
| Chad Hobart | 10/10 | 2862 days | 3% |
| Tom Mayer | 9/10 | 2863 days | 3% |
| Peter Fand | 10/10 | 2893 days | 3% |
| Sebastiaan & Chloé De Vries | 10/10 | 2893 days | 3% |
| dani salamon | 10/10 | 2893 days | 3% |
| Ian & Irene Jameison | 10/10 | 2893 days | 3% |
| Bill Lafferty | 10/10 | 2893 days | 3% |
| Philippe Colas | 10/10 | 2893 days | 3% |
| Ellen Obenland | 10/10 | 2893 days | 3% |
| DC_NZ | 10/10 | 2924 days | 3% |
| Sara Kim | 10/10 | 2924 days | 3% |
| Thomas Mulley | 10/10 | 2924 days | 3% |
| Marcal Serrallonga | 10/10 | 2924 days | 3% |
| Francis0123456 | 10/10 | 2954 days | 3% |
| Merel Blonk | 10/10 | 2954 days | 3% |
| David Webster | 9/10 | 2954 days | 3% |
| Freddy | 9/10 | 2954 days | 3% |
| Rick S | 10/10 | 3168 days | 3% |
| Katharina Eylens | 10/10 | 3168 days | 3% |
| Mark Adriance | 9/10 | 3199 days | 3% |
| Jan Hulleman | 9/10 | 3199 days | 3% |
| Robert Schellekens | 10/10 | 3200 days | 3% |
| Luca Staudt | 9/10 | 3200 days | 2% |
| Annalies Beard | 10/10 | 3210 days | 2% |
| Benjamin Hall | 10/10 | 3228 days | 3% |
| Madeline Rae | 10/10 | 3259 days | 2% |
| Janet Newton | 10/10 | 3259 days | 2% |
| Ewa Starzomska | 9/10 | 3259 days | 2% |
| David Donnelly | 10/10 | 3260 days | 2% |
| Kelly Peacock | 10/10 | 3260 days | 2% |
| Johan Van Buren | 9/10 | 3260 days | 2% |
| Eleanor Pundyk | 10/10 | 3260 days | 2% |
| Lorenzo Raco | 10/10 | 3290 days | 2% |
| Tess G. | 10/10 | 3290 days | 2% |
| Simone Buerkli | 10/10 | 3291 days | 2% |
| Tuomas Nikoskinen | 10/10 | 3291 days | 2% |
| Line Lefevre Nielsen | 10/10 | 3291 days | 2% |
| Newzealand2015 | 10/10 | 3320 days | 2% |
| Juergen | 10/10 | 3320 days | 2% |
| karen Eade | 10/10 | 3321 days | 2% |
| Hidde Verschuur | 10/10 | 3321 days | 2% |
| Warren Reece | 10/10 | 3321 days | 2% |
| Vincent Gunn | 10/10 | 3381 days | 2% |
| Bill Dorman | 10/10 | 3534 days | 2% |
| Gabriel Schönung | 10/10 | 3534 days | 2% |
| Sarah Osborne | 10/10 | 3565 days | 2% |
| Danielle Pohn | 10/10 | 3565 days | 2% |
| Denise Donaldson | 10/10 | 3565 days | 2% |
| Jaap Velthuis | 10/10 | 3593 days | 2% |
| John Cobley | 10/10 | 3593 days | 2% |
| Graham Jenkins | 10/10 | 3593 days | 2% |
| Christoph Lagger | 10/10 | 3624 days | 2% |
| AUDREY BIGAND | 10/10 | 3624 days | 2% |
| Richard Kop | 9/10 | 3624 days | 2% |
| Romke Wijma | 8/10 | 3624 days | 2% |
| Fiona Buglass | 10/10 | 3624 days | 2% |
| Elisa Vireca | 10/10 | 3624 days | 2% |
| Christophe Scieszka | 10/10 | 3624 days | 2% |
| Pamela Hintie | 10/10 | 3624 days | 2% |
| Tracy Kovacs | 10/10 | 3624 days | 2% |
| Sophie James | 8/10 | 3642 days | 1% |
| Zuzka Prokopova | 10/10 | 3655 days | 2% |
| Billy1951 | 8/10 | 3655 days | 2% |
| Jason Leet | 10/10 | 3685 days | 1% |
| Markus | 10/10 | 3900 days | 1% |
| Amy Gately | 10/10 | 3931 days | 1% |
| Simon Dixon | 10/10 | 3931 days | 1% |
| Bryan Fisher | 10/10 | 3931 days | 1% |
| Joy S | 9/10 | 3931 days | 1% |
| Florian Lisa | 10/10 | 3931 days | 1% |
| Tim Soukop | 10/10 | 3931 days | 1% |
| James Johnstone | 10/10 | 3931 days | 1% |
| Sebastian Gartner | 10/10 | 3959 days | 1% |
| Michaela Boysen | 10/10 | 3990 days | 1% |
| Helga van der Linden | 9/10 | 3990 days | 1% |
| brian herberte | 9/10 | 3990 days | 1% |
| Anna Garlicka | 10/10 | 3990 days | 1% |
| JUAN VALCARCEL | 9/10 | 3990 days | 1% |
| Anje | 10/10 | 3990 days | 1% |
| Mo Bottger | 10/10 | 3990 days | 1% |
| Bakkerfamily | 9/10 | 4021 days | 1% |
| Stuart Curran | 10/10 | 4051 days | 1% |
| Daniel Kaiser | 10/10 | 4082 days | 1% |
| Enna Keet | 7/10 | 4308 days | 0% |
| Chris Peterson | 10/10 | 4324 days | 0% |
| Christoph Erb | 10/10 | 4324 days | 0% |
| Lars Petersen | 10/10 | 4324 days | 0% |
| DonHendricks | 10/10 | 4324 days | 0% |
| Charly Kempf | 10/10 | 4355 days | 0% |
| Piet de Jong | 8/10 | 4355 days | 0% |
| Natalie Abendroth | 10/10 | 4355 days | 0% |
| Bernard | 10/10 | 4386 days | 1% |
| Kali Lohman | 9/10 | 4402 days | 1% |
| cs cs | 10/10 | 4416 days | 1% |
| Juergen Lake Constance | 10/10 | 4416 days | 1% |
| E C Frans | 8/10 | 5025 days | 1% |
| Jol Balder | 8/10 | 5043 days | 1% |
| Tanja Haring | 8/10 | 5405 days | 1% |
| Robert Trostle | 9/10 | 5420 days | 1% |
| Maxim van Schijndel | 7/10 | 5494 days | 1% |
| Chris | 9/10 | 5790 days | 1% |
| Greg and Sue | 8/10 | 6117 days | 1% |
| Gabriel Faber | 8/10 | 6201 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Campa South Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Campa South Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Campa South Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
0.91% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.