Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Campa South Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Campa South Rentals
Valid Reviews
211 Valid Reviews
The Campa South Rentals experience has a total of 215 reviews. There are 211 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 211 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 161 |
|
76% |
| 9/10 | 30 |
|
14% |
| 8/10 | 12 |
|
6% |
| 7/10 | 7 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
96.02% Average
The raw data average (mean) for all the Campa South Rentals valid reviews is 96.02% and is based on 211 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
14 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 211 valid reviews, the experience has 14 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 14 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
7% |
| 9/10 | 4 |
|
29% |
| 8/10 | 7 |
|
50% |
| 7/10 | 2 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.86% Average
The raw data average (mean) for all the Campa South Rentals face-to-face reviews is 82.86% and is based on 14 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.79%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Cecily Hayes | 10/10 | 121 days | 100% |
| Lily | 10/10 | 1064 days | 38% |
| Hannah Fox | 10/10 | 1276 days | 22% |
| Bodil | 10/10 | 1368 days | 17% |
| Holly | 10/10 | 1399 days | 15% |
| Jos Bex | 8/10 | 2067 days | 4% |
| Tobi | 10/10 | 2282 days | 4% |
| Aa Vafi | 10/10 | 2342 days | 4% |
| Dave & Jo | 10/10 | 2343 days | 4% |
| Anthony and Julia | 9/10 | 2343 days | 4% |
| Hal Mitchell | 10/10 | 2343 days | 4% |
| Mara | 10/10 | 2343 days | 4% |
| Johannes Barte | 10/10 | 2343 days | 4% |
| Caroline Bourgogne | 10/10 | 2343 days | 4% |
| AntoninDD | 10/10 | 2343 days | 4% |
| Conamara Burke | 10/10 | 2372 days | 4% |
| Ange Sorrensen | 10/10 | 2402 days | 4% |
| Ewoud Hasenbos | 10/10 | 2403 days | 4% |
| Amy Hammond | 10/10 | 2403 days | 4% |
| Owen Mitchell | 10/10 | 2433 days | 4% |
| Sarah Alderbas | 9/10 | 2433 days | 4% |
| Daniella Vega | 10/10 | 2434 days | 4% |
| Wayne & Chandalle | 10/10 | 2434 days | 4% |
| Brooke and Sean | 10/10 | 2434 days | 4% |
| Robert Bonas | 10/10 | 2434 days | 4% |
| Francis Ryan | 10/10 | 2434 days | 4% |
| Mike S | 10/10 | 2464 days | 4% |
| Kerry Seaworth | 10/10 | 2464 days | 4% |
| Adam | 10/10 | 2464 days | 4% |
| Eric and Linda | 10/10 | 2464 days | 4% |
| thomas bilbe | 10/10 | 2464 days | 4% |
| Kenny Reeves | 10/10 | 2647 days | 3% |
| Terry Rousseau | 10/10 | 2677 days | 3% |
| Oskar Rönneman | 10/10 | 2677 days | 3% |
| Liesbeth Groot | 9/10 | 2708 days | 3% |
| Miranda Grace | 7/10 | 2708 days | 3% |
| Jill Hore | 9/10 | 2709 days | 3% |
| Ian & Cheryl | 10/10 | 2709 days | 3% |
| Daisy | 9/10 | 2709 days | 3% |
| Joan Handasyde | 10/10 | 2737 days | 3% |
| Michal | 10/10 | 2737 days | 3% |
| Rosemary M | 10/10 | 2737 days | 3% |
| Melody Marks | 10/10 | 2767 days | 3% |
| John Duncan | 10/10 | 2767 days | 3% |
| Gabby Nash | 10/10 | 2767 days | 3% |
| Lisa Gossweiler | 10/10 | 2767 days | 3% |
| Marco | 10/10 | 2768 days | 3% |
| Jornt van Dijk | 10/10 | 2768 days | 3% |
| Michaela Oetzel | 10/10 | 2768 days | 3% |
| Roy | 10/10 | 2768 days | 3% |
| Sven Wilkens | 10/10 | 2768 days | 3% |
| Siegfried Behrendt | 1/10 | 2798 days | 1% |
| Amy Fulham | 10/10 | 2798 days | 3% |
| Marius Hundt | 10/10 | 2799 days | 3% |
| Veronika | 10/10 | 2799 days | 3% |
| Andrew & Mareike | 10/10 | 2799 days | 3% |
| Sacal | 10/10 | 2799 days | 3% |
| Brad McCulloch | 10/10 | 2799 days | 3% |
| Melanie Raczek | 10/10 | 2799 days | 3% |
| helbel | 7/10 | 2799 days | 3% |
| Rachael Dyson | 8/10 | 2828 days | 3% |
| CAMILLE ROBAUDI | 10/10 | 2829 days | 3% |
| Suzie and Ric | 10/10 | 2829 days | 3% |
| Larissa D | 10/10 | 2829 days | 3% |
| Claire Fitoussi | 10/10 | 2829 days | 3% |
| Andreas and Andrea | 10/10 | 2829 days | 3% |
| Mario Radl | 10/10 | 2829 days | 3% |
| paula | 10/10 | 2860 days | 3% |
| Rosalie Mathews | 10/10 | 2860 days | 3% |
| Eduard van der Weert | 9/10 | 2860 days | 3% |
| Karen Stephens | 10/10 | 2890 days | 3% |
| Katarzyna Tulwin | 10/10 | 3042 days | 2% |
| Renee Glenn | 10/10 | 3043 days | 2% |
| Denise Adamic | 9/10 | 3073 days | 2% |
| David Dam | 10/10 | 3073 days | 2% |
| Douglas Burbidge | 10/10 | 3073 days | 2% |
| Bronwyn Logan | 10/10 | 3101 days | 2% |
| Jacqueline Reimers | 10/10 | 3101 days | 2% |
| Dan Larson | 7/10 | 3101 days | 2% |
| Peggy Larson | 7/10 | 3101 days | 2% |
| Terri Kennedy | 10/10 | 3101 days | 2% |
| Elizabeth Layhe | 10/10 | 3101 days | 2% |
| Sophie & Nils | 10/10 | 3102 days | 2% |
| Boon Sheng Teo | 10/10 | 3132 days | 2% |
| Philippe ISOLA | 9/10 | 3132 days | 2% |
| David Owen | 10/10 | 3132 days | 2% |
| Xavier Ambroggio | 10/10 | 3133 days | 2% |
| Sophie Sheather | 10/10 | 3163 days | 2% |
| Michael Pitman | 10/10 | 3163 days | 2% |
| Wayne Ong | 10/10 | 3163 days | 2% |
| Cassandra Thomson | 10/10 | 3163 days | 2% |
| Helen Rimmer | 7/10 | 3163 days | 2% |
| diez fabrice | 9/10 | 3193 days | 2% |
| Owen Kaluza | 10/10 | 3193 days | 2% |
| fred atkins | 10/10 | 3193 days | 2% |
| Nivard van Gerrevink | 10/10 | 3193 days | 2% |
| Luke Meier | 10/10 | 3224 days | 2% |
| John Dougherty | 9/10 | 3224 days | 2% |
| Heidi Nicholl | 10/10 | 3377 days | 2% |
| Chloe Gibbs | 10/10 | 3407 days | 2% |
| Jasper de Groot | 9/10 | 3407 days | 2% |
| Wacker Michel | 10/10 | 3438 days | 2% |
| Rick Semo | 9/10 | 3438 days | 2% |
| Timo | 10/10 | 3438 days | 2% |
| Grant | 8/10 | 3454 days | 1% |
| Ann Trebitz | 10/10 | 3466 days | 2% |
| Janet Hopwood | 10/10 | 3466 days | 2% |
| Felix Dally | 9/10 | 3466 days | 2% |
| Chad Hobart | 10/10 | 3466 days | 2% |
| Tom Mayer | 9/10 | 3467 days | 2% |
| Peter Fand | 10/10 | 3497 days | 2% |
| Sebastiaan & Chloé De Vries | 10/10 | 3497 days | 2% |
| dani salamon | 10/10 | 3497 days | 2% |
| Ian & Irene Jameison | 10/10 | 3497 days | 2% |
| Bill Lafferty | 10/10 | 3497 days | 2% |
| Philippe Colas | 10/10 | 3497 days | 2% |
| Ellen Obenland | 10/10 | 3497 days | 2% |
| DC_NZ | 10/10 | 3528 days | 2% |
| Sara Kim | 10/10 | 3528 days | 2% |
| Thomas Mulley | 10/10 | 3528 days | 2% |
| Marcal Serrallonga | 10/10 | 3528 days | 2% |
| Francis0123456 | 10/10 | 3558 days | 1% |
| Merel Blonk | 10/10 | 3558 days | 1% |
| David Webster | 9/10 | 3558 days | 1% |
| Freddy | 9/10 | 3558 days | 1% |
| Rick S | 10/10 | 3772 days | 1% |
| Katharina Eylens | 10/10 | 3772 days | 1% |
| Mark Adriance | 9/10 | 3803 days | 1% |
| Jan Hulleman | 9/10 | 3803 days | 1% |
| Robert Schellekens | 10/10 | 3804 days | 1% |
| Luca Staudt | 9/10 | 3804 days | 0% |
| Annalies Beard | 10/10 | 3814 days | 0% |
| Benjamin Hall | 10/10 | 3832 days | 1% |
| Madeline Rae | 10/10 | 3863 days | 1% |
| Janet Newton | 10/10 | 3863 days | 1% |
| Ewa Starzomska | 9/10 | 3863 days | 1% |
| David Donnelly | 10/10 | 3864 days | 1% |
| Kelly Peacock | 10/10 | 3864 days | 1% |
| Johan Van Buren | 9/10 | 3864 days | 1% |
| Eleanor Pundyk | 10/10 | 3864 days | 1% |
| Lorenzo Raco | 10/10 | 3894 days | 1% |
| Tess G. | 10/10 | 3894 days | 1% |
| Simone Buerkli | 10/10 | 3895 days | 1% |
| Tuomas Nikoskinen | 10/10 | 3895 days | 1% |
| Line Lefevre Nielsen | 10/10 | 3895 days | 1% |
| Newzealand2015 | 10/10 | 3924 days | 1% |
| Juergen | 10/10 | 3924 days | 1% |
| karen Eade | 10/10 | 3925 days | 1% |
| Hidde Verschuur | 10/10 | 3925 days | 1% |
| Warren Reece | 10/10 | 3925 days | 1% |
| Vincent Gunn | 10/10 | 3985 days | 1% |
| Bill Dorman | 10/10 | 4138 days | 0% |
| Gabriel Schönung | 10/10 | 4138 days | 0% |
| Sarah Osborne | 10/10 | 4169 days | 0% |
| Danielle Pohn | 10/10 | 4169 days | 0% |
| Denise Donaldson | 10/10 | 4169 days | 0% |
| Jaap Velthuis | 10/10 | 4197 days | 0% |
| John Cobley | 10/10 | 4197 days | 0% |
| Graham Jenkins | 10/10 | 4197 days | 0% |
| Christoph Lagger | 10/10 | 4228 days | 0% |
| AUDREY BIGAND | 10/10 | 4228 days | 0% |
| Richard Kop | 9/10 | 4228 days | 0% |
| Romke Wijma | 8/10 | 4228 days | 0% |
| Fiona Buglass | 10/10 | 4228 days | 0% |
| Elisa Vireca | 10/10 | 4228 days | 0% |
| Christophe Scieszka | 10/10 | 4228 days | 0% |
| Pamela Hintie | 10/10 | 4228 days | 0% |
| Tracy Kovacs | 10/10 | 4228 days | 0% |
| Sophie James | 8/10 | 4246 days | 0% |
| Zuzka Prokopova | 10/10 | 4259 days | 0% |
| Billy1951 | 8/10 | 4259 days | 0% |
| Jason Leet | 10/10 | 4289 days | 0% |
| Markus | 10/10 | 4504 days | 1% |
| Amy Gately | 10/10 | 4535 days | 1% |
| Simon Dixon | 10/10 | 4535 days | 1% |
| Bryan Fisher | 10/10 | 4535 days | 1% |
| Joy S | 9/10 | 4535 days | 1% |
| Florian Lisa | 10/10 | 4535 days | 1% |
| Tim Soukop | 10/10 | 4535 days | 1% |
| James Johnstone | 10/10 | 4535 days | 1% |
| Sebastian Gartner | 10/10 | 4563 days | 1% |
| Michaela Boysen | 10/10 | 4594 days | 1% |
| Helga van der Linden | 9/10 | 4594 days | 1% |
| brian herberte | 9/10 | 4594 days | 1% |
| Anna Garlicka | 10/10 | 4594 days | 1% |
| JUAN VALCARCEL | 9/10 | 4594 days | 1% |
| Anje | 10/10 | 4594 days | 1% |
| Mo Bottger | 10/10 | 4594 days | 1% |
| Bakkerfamily | 9/10 | 4625 days | 1% |
| Stuart Curran | 10/10 | 4655 days | 1% |
| Daniel Kaiser | 10/10 | 4686 days | 1% |
| Enna Keet | 7/10 | 4912 days | 0% |
| Chris Peterson | 10/10 | 4928 days | 1% |
| Christoph Erb | 10/10 | 4928 days | 1% |
| Lars Petersen | 10/10 | 4928 days | 1% |
| DonHendricks | 10/10 | 4928 days | 1% |
| Charly Kempf | 10/10 | 4959 days | 1% |
| Piet de Jong | 8/10 | 4959 days | 1% |
| Natalie Abendroth | 10/10 | 4959 days | 1% |
| Bernard | 10/10 | 4990 days | 1% |
| Kali Lohman | 9/10 | 5006 days | 0% |
| cs cs | 10/10 | 5020 days | 1% |
| Juergen Lake Constance | 10/10 | 5020 days | 1% |
| E C Frans | 8/10 | 5629 days | 0% |
| Jol Balder | 8/10 | 5647 days | 0% |
| Tanja Haring | 8/10 | 6009 days | 0% |
| Robert Trostle | 9/10 | 6024 days | 0% |
| Maxim van Schijndel | 7/10 | 6098 days | 0% |
| Chris | 9/10 | 6394 days | 0% |
| Greg and Sue | 8/10 | 6721 days | 0% |
| Gabriel Faber | 8/10 | 6805 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Campa South Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.71% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 123 days. The Campa South Rentals experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Campa South Rentals experience has been adjusted for 104 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 101 | -1.06% |
| 102 | -1.07% |
| 103 | -1.08% |
| 104 | -1.09% |
| 105 | -1.10% |
| 106 | -1.11% |
| 107 | -1.12% |
| … | … |
Balancing Adjustment
0.52% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.