Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Campa South Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Campa South Rentals
Valid Reviews
211 Valid Reviews
The Campa South Rentals experience has a total of 215 reviews. There are 211 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 211 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 161 |
|
76% |
| 9/10 | 30 |
|
14% |
| 8/10 | 12 |
|
6% |
| 7/10 | 7 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
96.02% Average
The raw data average (mean) for all the Campa South Rentals valid reviews is 96.02% and is based on 211 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
14 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 211 valid reviews, the experience has 14 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 14 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
7% |
| 9/10 | 4 |
|
29% |
| 8/10 | 7 |
|
50% |
| 7/10 | 2 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.86% Average
The raw data average (mean) for all the Campa South Rentals face-to-face reviews is 82.86% and is based on 14 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.74%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Cecily Hayes | 10/10 | 221 days | 100% |
| Lily | 10/10 | 1164 days | 31% |
| Hannah Fox | 10/10 | 1376 days | 17% |
| Bodil | 10/10 | 1468 days | 13% |
| Holly | 10/10 | 1499 days | 11% |
| Jos Bex | 8/10 | 2168 days | 4% |
| Tobi | 10/10 | 2382 days | 4% |
| Aa Vafi | 10/10 | 2443 days | 4% |
| Dave & Jo | 10/10 | 2443 days | 4% |
| Anthony and Julia | 9/10 | 2443 days | 4% |
| Hal Mitchell | 10/10 | 2443 days | 4% |
| Mara | 10/10 | 2443 days | 4% |
| Johannes Barte | 10/10 | 2443 days | 4% |
| Caroline Bourgogne | 10/10 | 2443 days | 4% |
| AntoninDD | 10/10 | 2443 days | 4% |
| Conamara Burke | 10/10 | 2472 days | 4% |
| Ange Sorrensen | 10/10 | 2503 days | 4% |
| Ewoud Hasenbos | 10/10 | 2503 days | 4% |
| Amy Hammond | 10/10 | 2503 days | 4% |
| Owen Mitchell | 10/10 | 2534 days | 4% |
| Sarah Alderbas | 9/10 | 2534 days | 4% |
| Daniella Vega | 10/10 | 2534 days | 4% |
| Wayne & Chandalle | 10/10 | 2534 days | 4% |
| Brooke and Sean | 10/10 | 2534 days | 4% |
| Robert Bonas | 10/10 | 2534 days | 4% |
| Francis Ryan | 10/10 | 2534 days | 4% |
| Mike S | 10/10 | 2564 days | 4% |
| Kerry Seaworth | 10/10 | 2564 days | 4% |
| Adam | 10/10 | 2564 days | 4% |
| Eric and Linda | 10/10 | 2564 days | 4% |
| thomas bilbe | 10/10 | 2564 days | 4% |
| Kenny Reeves | 10/10 | 2748 days | 3% |
| Terry Rousseau | 10/10 | 2778 days | 3% |
| Oskar Rönneman | 10/10 | 2778 days | 3% |
| Liesbeth Groot | 9/10 | 2809 days | 3% |
| Miranda Grace | 7/10 | 2809 days | 3% |
| Jill Hore | 9/10 | 2809 days | 3% |
| Ian & Cheryl | 10/10 | 2809 days | 3% |
| Daisy | 9/10 | 2809 days | 3% |
| Joan Handasyde | 10/10 | 2837 days | 3% |
| Michal | 10/10 | 2837 days | 3% |
| Rosemary M | 10/10 | 2837 days | 3% |
| Melody Marks | 10/10 | 2868 days | 3% |
| John Duncan | 10/10 | 2868 days | 3% |
| Gabby Nash | 10/10 | 2868 days | 3% |
| Lisa Gossweiler | 10/10 | 2868 days | 3% |
| Marco | 10/10 | 2868 days | 3% |
| Jornt van Dijk | 10/10 | 2868 days | 3% |
| Michaela Oetzel | 10/10 | 2868 days | 3% |
| Roy | 10/10 | 2868 days | 3% |
| Sven Wilkens | 10/10 | 2868 days | 3% |
| Siegfried Behrendt | 1/10 | 2899 days | 1% |
| Amy Fulham | 10/10 | 2899 days | 3% |
| Marius Hundt | 10/10 | 2899 days | 3% |
| Veronika | 10/10 | 2899 days | 3% |
| Andrew & Mareike | 10/10 | 2899 days | 3% |
| Sacal | 10/10 | 2899 days | 3% |
| Brad McCulloch | 10/10 | 2899 days | 3% |
| Melanie Raczek | 10/10 | 2899 days | 3% |
| helbel | 7/10 | 2899 days | 3% |
| Rachael Dyson | 8/10 | 2929 days | 3% |
| CAMILLE ROBAUDI | 10/10 | 2929 days | 3% |
| Suzie and Ric | 10/10 | 2929 days | 3% |
| Larissa D | 10/10 | 2929 days | 3% |
| Claire Fitoussi | 10/10 | 2929 days | 3% |
| Andreas and Andrea | 10/10 | 2929 days | 3% |
| Mario Radl | 10/10 | 2929 days | 3% |
| paula | 10/10 | 2960 days | 3% |
| Rosalie Mathews | 10/10 | 2960 days | 3% |
| Eduard van der Weert | 9/10 | 2960 days | 3% |
| Karen Stephens | 10/10 | 2990 days | 3% |
| Katarzyna Tulwin | 10/10 | 3143 days | 2% |
| Renee Glenn | 10/10 | 3143 days | 2% |
| Denise Adamic | 9/10 | 3174 days | 2% |
| David Dam | 10/10 | 3174 days | 2% |
| Douglas Burbidge | 10/10 | 3174 days | 2% |
| Bronwyn Logan | 10/10 | 3202 days | 2% |
| Jacqueline Reimers | 10/10 | 3202 days | 2% |
| Dan Larson | 7/10 | 3202 days | 2% |
| Peggy Larson | 7/10 | 3202 days | 2% |
| Terri Kennedy | 10/10 | 3202 days | 2% |
| Elizabeth Layhe | 10/10 | 3202 days | 2% |
| Sophie & Nils | 10/10 | 3202 days | 2% |
| Boon Sheng Teo | 10/10 | 3233 days | 2% |
| Philippe ISOLA | 9/10 | 3233 days | 2% |
| David Owen | 10/10 | 3233 days | 2% |
| Xavier Ambroggio | 10/10 | 3233 days | 2% |
| Sophie Sheather | 10/10 | 3264 days | 2% |
| Michael Pitman | 10/10 | 3264 days | 2% |
| Wayne Ong | 10/10 | 3264 days | 2% |
| Cassandra Thomson | 10/10 | 3264 days | 2% |
| Helen Rimmer | 7/10 | 3264 days | 2% |
| diez fabrice | 9/10 | 3294 days | 2% |
| Owen Kaluza | 10/10 | 3294 days | 2% |
| fred atkins | 10/10 | 3294 days | 2% |
| Nivard van Gerrevink | 10/10 | 3294 days | 2% |
| Luke Meier | 10/10 | 3325 days | 2% |
| John Dougherty | 9/10 | 3325 days | 2% |
| Heidi Nicholl | 10/10 | 3478 days | 2% |
| Chloe Gibbs | 10/10 | 3508 days | 2% |
| Jasper de Groot | 9/10 | 3508 days | 2% |
| Wacker Michel | 10/10 | 3539 days | 2% |
| Rick Semo | 9/10 | 3539 days | 2% |
| Timo | 10/10 | 3539 days | 2% |
| Grant | 8/10 | 3554 days | 1% |
| Ann Trebitz | 10/10 | 3567 days | 2% |
| Janet Hopwood | 10/10 | 3567 days | 2% |
| Felix Dally | 9/10 | 3567 days | 2% |
| Chad Hobart | 10/10 | 3567 days | 2% |
| Tom Mayer | 9/10 | 3567 days | 2% |
| Peter Fand | 10/10 | 3598 days | 2% |
| Sebastiaan & Chloé De Vries | 10/10 | 3598 days | 2% |
| dani salamon | 10/10 | 3598 days | 2% |
| Ian & Irene Jameison | 10/10 | 3598 days | 2% |
| Bill Lafferty | 10/10 | 3598 days | 2% |
| Philippe Colas | 10/10 | 3598 days | 2% |
| Ellen Obenland | 10/10 | 3598 days | 2% |
| DC_NZ | 10/10 | 3629 days | 1% |
| Sara Kim | 10/10 | 3629 days | 1% |
| Thomas Mulley | 10/10 | 3629 days | 1% |
| Marcal Serrallonga | 10/10 | 3629 days | 1% |
| Francis0123456 | 10/10 | 3659 days | 1% |
| Merel Blonk | 10/10 | 3659 days | 1% |
| David Webster | 9/10 | 3659 days | 1% |
| Freddy | 9/10 | 3659 days | 1% |
| Rick S | 10/10 | 3873 days | 1% |
| Katharina Eylens | 10/10 | 3873 days | 1% |
| Mark Adriance | 9/10 | 3904 days | 1% |
| Jan Hulleman | 9/10 | 3904 days | 1% |
| Robert Schellekens | 10/10 | 3904 days | 1% |
| Luca Staudt | 9/10 | 3904 days | 1% |
| Annalies Beard | 10/10 | 3914 days | 1% |
| Benjamin Hall | 10/10 | 3933 days | 1% |
| Madeline Rae | 10/10 | 3964 days | 1% |
| Janet Newton | 10/10 | 3964 days | 1% |
| Ewa Starzomska | 9/10 | 3964 days | 1% |
| David Donnelly | 10/10 | 3964 days | 1% |
| Kelly Peacock | 10/10 | 3964 days | 1% |
| Johan Van Buren | 9/10 | 3964 days | 1% |
| Eleanor Pundyk | 10/10 | 3964 days | 1% |
| Lorenzo Raco | 10/10 | 3995 days | 1% |
| Tess G. | 10/10 | 3995 days | 1% |
| Simone Buerkli | 10/10 | 3995 days | 1% |
| Tuomas Nikoskinen | 10/10 | 3995 days | 1% |
| Line Lefevre Nielsen | 10/10 | 3995 days | 1% |
| Newzealand2015 | 10/10 | 4025 days | 1% |
| Juergen | 10/10 | 4025 days | 1% |
| karen Eade | 10/10 | 4025 days | 1% |
| Hidde Verschuur | 10/10 | 4025 days | 1% |
| Warren Reece | 10/10 | 4025 days | 1% |
| Vincent Gunn | 10/10 | 4086 days | 1% |
| Bill Dorman | 10/10 | 4239 days | 0% |
| Gabriel Schönung | 10/10 | 4239 days | 0% |
| Sarah Osborne | 10/10 | 4270 days | 0% |
| Danielle Pohn | 10/10 | 4270 days | 0% |
| Denise Donaldson | 10/10 | 4270 days | 0% |
| Jaap Velthuis | 10/10 | 4298 days | 0% |
| John Cobley | 10/10 | 4298 days | 0% |
| Graham Jenkins | 10/10 | 4298 days | 0% |
| Christoph Lagger | 10/10 | 4329 days | 0% |
| AUDREY BIGAND | 10/10 | 4329 days | 0% |
| Richard Kop | 9/10 | 4329 days | 0% |
| Romke Wijma | 8/10 | 4329 days | 0% |
| Fiona Buglass | 10/10 | 4329 days | 0% |
| Elisa Vireca | 10/10 | 4329 days | 0% |
| Christophe Scieszka | 10/10 | 4329 days | 0% |
| Pamela Hintie | 10/10 | 4329 days | 0% |
| Tracy Kovacs | 10/10 | 4329 days | 0% |
| Sophie James | 8/10 | 4346 days | 0% |
| Zuzka Prokopova | 10/10 | 4360 days | 0% |
| Billy1951 | 8/10 | 4360 days | 0% |
| Jason Leet | 10/10 | 4390 days | 1% |
| Markus | 10/10 | 4604 days | 1% |
| Amy Gately | 10/10 | 4635 days | 1% |
| Simon Dixon | 10/10 | 4635 days | 1% |
| Bryan Fisher | 10/10 | 4635 days | 1% |
| Joy S | 9/10 | 4635 days | 1% |
| Florian Lisa | 10/10 | 4635 days | 1% |
| Tim Soukop | 10/10 | 4635 days | 1% |
| James Johnstone | 10/10 | 4635 days | 1% |
| Sebastian Gartner | 10/10 | 4663 days | 1% |
| Michaela Boysen | 10/10 | 4694 days | 1% |
| Helga van der Linden | 9/10 | 4694 days | 1% |
| brian herberte | 9/10 | 4694 days | 1% |
| Anna Garlicka | 10/10 | 4694 days | 1% |
| JUAN VALCARCEL | 9/10 | 4694 days | 1% |
| Anje | 10/10 | 4694 days | 1% |
| Mo Bottger | 10/10 | 4694 days | 1% |
| Bakkerfamily | 9/10 | 4725 days | 1% |
| Stuart Curran | 10/10 | 4755 days | 1% |
| Daniel Kaiser | 10/10 | 4786 days | 1% |
| Enna Keet | 7/10 | 5012 days | 1% |
| Chris Peterson | 10/10 | 5028 days | 1% |
| Christoph Erb | 10/10 | 5028 days | 1% |
| Lars Petersen | 10/10 | 5028 days | 1% |
| DonHendricks | 10/10 | 5028 days | 1% |
| Charly Kempf | 10/10 | 5059 days | 1% |
| Piet de Jong | 8/10 | 5059 days | 1% |
| Natalie Abendroth | 10/10 | 5059 days | 1% |
| Bernard | 10/10 | 5090 days | 1% |
| Kali Lohman | 9/10 | 5106 days | 1% |
| cs cs | 10/10 | 5120 days | 1% |
| Juergen Lake Constance | 10/10 | 5120 days | 1% |
| E C Frans | 8/10 | 5729 days | 1% |
| Jol Balder | 8/10 | 5747 days | 1% |
| Tanja Haring | 8/10 | 6109 days | 1% |
| Robert Trostle | 9/10 | 6124 days | 1% |
| Maxim van Schijndel | 7/10 | 6198 days | 1% |
| Chris | 9/10 | 6495 days | 1% |
| Greg and Sue | 8/10 | 6821 days | 1% |
| Gabriel Faber | 8/10 | 6905 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Campa South Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.94% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 47 days. The Campa South Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Campa South Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.88% |
| 198 | -3.90% |
| 199 | -3.92% |
| 200 | -3.94% |
| 201 | -3.96% |
| 202 | -3.98% |
| 203 | -4.00% |
| … | … |
Balancing Adjustment
0.90% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.