Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Campa South Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Campa South Rentals
Valid Reviews
211 Valid Reviews
The Campa South Rentals experience has a total of 215 reviews. There are 211 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 211 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 161 |
|
76% |
| 9/10 | 30 |
|
14% |
| 8/10 | 12 |
|
6% |
| 7/10 | 7 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
96.02% Average
The raw data average (mean) for all the Campa South Rentals valid reviews is 96.02% and is based on 211 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
14 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 211 valid reviews, the experience has 14 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 14 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
7% |
| 9/10 | 4 |
|
29% |
| 8/10 | 7 |
|
50% |
| 7/10 | 2 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.86% Average
The raw data average (mean) for all the Campa South Rentals face-to-face reviews is 82.86% and is based on 14 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.78%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Cecily Hayes | 10/10 | 141 days | 100% |
| Lily | 10/10 | 1084 days | 37% |
| Hannah Fox | 10/10 | 1296 days | 21% |
| Bodil | 10/10 | 1388 days | 16% |
| Holly | 10/10 | 1419 days | 14% |
| Jos Bex | 8/10 | 2087 days | 4% |
| Tobi | 10/10 | 2302 days | 4% |
| Aa Vafi | 10/10 | 2362 days | 4% |
| Dave & Jo | 10/10 | 2363 days | 4% |
| Anthony and Julia | 9/10 | 2363 days | 4% |
| Hal Mitchell | 10/10 | 2363 days | 4% |
| Mara | 10/10 | 2363 days | 4% |
| Johannes Barte | 10/10 | 2363 days | 4% |
| Caroline Bourgogne | 10/10 | 2363 days | 4% |
| AntoninDD | 10/10 | 2363 days | 4% |
| Conamara Burke | 10/10 | 2392 days | 4% |
| Ange Sorrensen | 10/10 | 2422 days | 4% |
| Ewoud Hasenbos | 10/10 | 2423 days | 4% |
| Amy Hammond | 10/10 | 2423 days | 4% |
| Owen Mitchell | 10/10 | 2453 days | 4% |
| Sarah Alderbas | 9/10 | 2453 days | 4% |
| Daniella Vega | 10/10 | 2454 days | 4% |
| Wayne & Chandalle | 10/10 | 2454 days | 4% |
| Brooke and Sean | 10/10 | 2454 days | 4% |
| Robert Bonas | 10/10 | 2454 days | 4% |
| Francis Ryan | 10/10 | 2454 days | 4% |
| Mike S | 10/10 | 2484 days | 4% |
| Kerry Seaworth | 10/10 | 2484 days | 4% |
| Adam | 10/10 | 2484 days | 4% |
| Eric and Linda | 10/10 | 2484 days | 4% |
| thomas bilbe | 10/10 | 2484 days | 4% |
| Kenny Reeves | 10/10 | 2667 days | 3% |
| Terry Rousseau | 10/10 | 2697 days | 3% |
| Oskar Rönneman | 10/10 | 2697 days | 3% |
| Liesbeth Groot | 9/10 | 2728 days | 3% |
| Miranda Grace | 7/10 | 2728 days | 3% |
| Jill Hore | 9/10 | 2729 days | 3% |
| Ian & Cheryl | 10/10 | 2729 days | 3% |
| Daisy | 9/10 | 2729 days | 3% |
| Joan Handasyde | 10/10 | 2757 days | 3% |
| Michal | 10/10 | 2757 days | 3% |
| Rosemary M | 10/10 | 2757 days | 3% |
| Melody Marks | 10/10 | 2787 days | 3% |
| John Duncan | 10/10 | 2787 days | 3% |
| Gabby Nash | 10/10 | 2787 days | 3% |
| Lisa Gossweiler | 10/10 | 2787 days | 3% |
| Marco | 10/10 | 2788 days | 3% |
| Jornt van Dijk | 10/10 | 2788 days | 3% |
| Michaela Oetzel | 10/10 | 2788 days | 3% |
| Roy | 10/10 | 2788 days | 3% |
| Sven Wilkens | 10/10 | 2788 days | 3% |
| Siegfried Behrendt | 1/10 | 2818 days | 1% |
| Amy Fulham | 10/10 | 2818 days | 3% |
| Marius Hundt | 10/10 | 2819 days | 3% |
| Veronika | 10/10 | 2819 days | 3% |
| Andrew & Mareike | 10/10 | 2819 days | 3% |
| Sacal | 10/10 | 2819 days | 3% |
| Brad McCulloch | 10/10 | 2819 days | 3% |
| Melanie Raczek | 10/10 | 2819 days | 3% |
| helbel | 7/10 | 2819 days | 3% |
| Rachael Dyson | 8/10 | 2848 days | 3% |
| CAMILLE ROBAUDI | 10/10 | 2849 days | 3% |
| Suzie and Ric | 10/10 | 2849 days | 3% |
| Larissa D | 10/10 | 2849 days | 3% |
| Claire Fitoussi | 10/10 | 2849 days | 3% |
| Andreas and Andrea | 10/10 | 2849 days | 3% |
| Mario Radl | 10/10 | 2849 days | 3% |
| paula | 10/10 | 2880 days | 3% |
| Rosalie Mathews | 10/10 | 2880 days | 3% |
| Eduard van der Weert | 9/10 | 2880 days | 3% |
| Karen Stephens | 10/10 | 2910 days | 3% |
| Katarzyna Tulwin | 10/10 | 3062 days | 2% |
| Renee Glenn | 10/10 | 3063 days | 2% |
| Denise Adamic | 9/10 | 3093 days | 2% |
| David Dam | 10/10 | 3093 days | 2% |
| Douglas Burbidge | 10/10 | 3093 days | 2% |
| Bronwyn Logan | 10/10 | 3121 days | 2% |
| Jacqueline Reimers | 10/10 | 3121 days | 2% |
| Dan Larson | 7/10 | 3121 days | 2% |
| Peggy Larson | 7/10 | 3121 days | 2% |
| Terri Kennedy | 10/10 | 3121 days | 2% |
| Elizabeth Layhe | 10/10 | 3121 days | 2% |
| Sophie & Nils | 10/10 | 3122 days | 2% |
| Boon Sheng Teo | 10/10 | 3152 days | 2% |
| Philippe ISOLA | 9/10 | 3152 days | 2% |
| David Owen | 10/10 | 3152 days | 2% |
| Xavier Ambroggio | 10/10 | 3153 days | 2% |
| Sophie Sheather | 10/10 | 3183 days | 2% |
| Michael Pitman | 10/10 | 3183 days | 2% |
| Wayne Ong | 10/10 | 3183 days | 2% |
| Cassandra Thomson | 10/10 | 3183 days | 2% |
| Helen Rimmer | 7/10 | 3183 days | 2% |
| diez fabrice | 9/10 | 3213 days | 2% |
| Owen Kaluza | 10/10 | 3213 days | 2% |
| fred atkins | 10/10 | 3213 days | 2% |
| Nivard van Gerrevink | 10/10 | 3213 days | 2% |
| Luke Meier | 10/10 | 3244 days | 2% |
| John Dougherty | 9/10 | 3244 days | 2% |
| Heidi Nicholl | 10/10 | 3397 days | 2% |
| Chloe Gibbs | 10/10 | 3427 days | 2% |
| Jasper de Groot | 9/10 | 3427 days | 2% |
| Wacker Michel | 10/10 | 3458 days | 2% |
| Rick Semo | 9/10 | 3458 days | 2% |
| Timo | 10/10 | 3458 days | 2% |
| Grant | 8/10 | 3474 days | 1% |
| Ann Trebitz | 10/10 | 3486 days | 2% |
| Janet Hopwood | 10/10 | 3486 days | 2% |
| Felix Dally | 9/10 | 3486 days | 2% |
| Chad Hobart | 10/10 | 3486 days | 2% |
| Tom Mayer | 9/10 | 3487 days | 2% |
| Peter Fand | 10/10 | 3517 days | 2% |
| Sebastiaan & Chloé De Vries | 10/10 | 3517 days | 2% |
| dani salamon | 10/10 | 3517 days | 2% |
| Ian & Irene Jameison | 10/10 | 3517 days | 2% |
| Bill Lafferty | 10/10 | 3517 days | 2% |
| Philippe Colas | 10/10 | 3517 days | 2% |
| Ellen Obenland | 10/10 | 3517 days | 2% |
| DC_NZ | 10/10 | 3548 days | 2% |
| Sara Kim | 10/10 | 3548 days | 2% |
| Thomas Mulley | 10/10 | 3548 days | 2% |
| Marcal Serrallonga | 10/10 | 3548 days | 2% |
| Francis0123456 | 10/10 | 3578 days | 1% |
| Merel Blonk | 10/10 | 3578 days | 1% |
| David Webster | 9/10 | 3578 days | 1% |
| Freddy | 9/10 | 3578 days | 1% |
| Rick S | 10/10 | 3792 days | 1% |
| Katharina Eylens | 10/10 | 3792 days | 1% |
| Mark Adriance | 9/10 | 3823 days | 1% |
| Jan Hulleman | 9/10 | 3823 days | 1% |
| Robert Schellekens | 10/10 | 3824 days | 1% |
| Luca Staudt | 9/10 | 3824 days | 1% |
| Annalies Beard | 10/10 | 3834 days | 1% |
| Benjamin Hall | 10/10 | 3852 days | 1% |
| Madeline Rae | 10/10 | 3883 days | 1% |
| Janet Newton | 10/10 | 3883 days | 1% |
| Ewa Starzomska | 9/10 | 3883 days | 1% |
| David Donnelly | 10/10 | 3884 days | 1% |
| Kelly Peacock | 10/10 | 3884 days | 1% |
| Johan Van Buren | 9/10 | 3884 days | 1% |
| Eleanor Pundyk | 10/10 | 3884 days | 1% |
| Lorenzo Raco | 10/10 | 3914 days | 1% |
| Tess G. | 10/10 | 3914 days | 1% |
| Simone Buerkli | 10/10 | 3915 days | 1% |
| Tuomas Nikoskinen | 10/10 | 3915 days | 1% |
| Line Lefevre Nielsen | 10/10 | 3915 days | 1% |
| Newzealand2015 | 10/10 | 3944 days | 1% |
| Juergen | 10/10 | 3944 days | 1% |
| karen Eade | 10/10 | 3945 days | 1% |
| Hidde Verschuur | 10/10 | 3945 days | 1% |
| Warren Reece | 10/10 | 3945 days | 1% |
| Vincent Gunn | 10/10 | 4005 days | 1% |
| Bill Dorman | 10/10 | 4158 days | 0% |
| Gabriel Schönung | 10/10 | 4158 days | 0% |
| Sarah Osborne | 10/10 | 4189 days | 0% |
| Danielle Pohn | 10/10 | 4189 days | 0% |
| Denise Donaldson | 10/10 | 4189 days | 0% |
| Jaap Velthuis | 10/10 | 4217 days | 0% |
| John Cobley | 10/10 | 4217 days | 0% |
| Graham Jenkins | 10/10 | 4217 days | 0% |
| Christoph Lagger | 10/10 | 4248 days | 0% |
| AUDREY BIGAND | 10/10 | 4248 days | 0% |
| Richard Kop | 9/10 | 4248 days | 0% |
| Romke Wijma | 8/10 | 4248 days | 0% |
| Fiona Buglass | 10/10 | 4248 days | 0% |
| Elisa Vireca | 10/10 | 4248 days | 0% |
| Christophe Scieszka | 10/10 | 4248 days | 0% |
| Pamela Hintie | 10/10 | 4248 days | 0% |
| Tracy Kovacs | 10/10 | 4248 days | 0% |
| Sophie James | 8/10 | 4266 days | 0% |
| Zuzka Prokopova | 10/10 | 4279 days | 0% |
| Billy1951 | 8/10 | 4279 days | 0% |
| Jason Leet | 10/10 | 4309 days | 0% |
| Markus | 10/10 | 4524 days | 1% |
| Amy Gately | 10/10 | 4555 days | 1% |
| Simon Dixon | 10/10 | 4555 days | 1% |
| Bryan Fisher | 10/10 | 4555 days | 1% |
| Joy S | 9/10 | 4555 days | 1% |
| Florian Lisa | 10/10 | 4555 days | 1% |
| Tim Soukop | 10/10 | 4555 days | 1% |
| James Johnstone | 10/10 | 4555 days | 1% |
| Sebastian Gartner | 10/10 | 4583 days | 1% |
| Michaela Boysen | 10/10 | 4614 days | 1% |
| Helga van der Linden | 9/10 | 4614 days | 1% |
| brian herberte | 9/10 | 4614 days | 1% |
| Anna Garlicka | 10/10 | 4614 days | 1% |
| JUAN VALCARCEL | 9/10 | 4614 days | 1% |
| Anje | 10/10 | 4614 days | 1% |
| Mo Bottger | 10/10 | 4614 days | 1% |
| Bakkerfamily | 9/10 | 4645 days | 1% |
| Stuart Curran | 10/10 | 4675 days | 1% |
| Daniel Kaiser | 10/10 | 4706 days | 1% |
| Enna Keet | 7/10 | 4932 days | 0% |
| Chris Peterson | 10/10 | 4948 days | 1% |
| Christoph Erb | 10/10 | 4948 days | 1% |
| Lars Petersen | 10/10 | 4948 days | 1% |
| DonHendricks | 10/10 | 4948 days | 1% |
| Charly Kempf | 10/10 | 4979 days | 1% |
| Piet de Jong | 8/10 | 4979 days | 1% |
| Natalie Abendroth | 10/10 | 4979 days | 1% |
| Bernard | 10/10 | 5010 days | 1% |
| Kali Lohman | 9/10 | 5026 days | 0% |
| cs cs | 10/10 | 5040 days | 1% |
| Juergen Lake Constance | 10/10 | 5040 days | 1% |
| E C Frans | 8/10 | 5649 days | 0% |
| Jol Balder | 8/10 | 5667 days | 0% |
| Tanja Haring | 8/10 | 6029 days | 0% |
| Robert Trostle | 9/10 | 6044 days | 0% |
| Maxim van Schijndel | 7/10 | 6118 days | 0% |
| Chris | 9/10 | 6414 days | 0% |
| Greg and Sue | 8/10 | 6741 days | 0% |
| Gabriel Faber | 8/10 | 6825 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Campa South Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.48% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 109 days. The Campa South Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Campa South Rentals experience has been adjusted for 124 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 121 | -1.44% |
| 122 | -1.45% |
| 123 | -1.46% |
| 124 | -1.48% |
| 125 | -1.49% |
| 126 | -1.50% |
| 127 | -1.51% |
| … | … |
Balancing Adjustment
0.60% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.