Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Campa South Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Campa South Rentals
Valid Reviews
211 Valid Reviews
The Campa South Rentals experience has a total of 215 reviews. There are 211 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 211 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 161 |
|
76% |
| 9/10 | 30 |
|
14% |
| 8/10 | 12 |
|
6% |
| 7/10 | 7 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
96.02% Average
The raw data average (mean) for all the Campa South Rentals valid reviews is 96.02% and is based on 211 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
14 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 211 valid reviews, the experience has 14 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 14 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
7% |
| 9/10 | 4 |
|
29% |
| 8/10 | 7 |
|
50% |
| 7/10 | 2 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.86% Average
The raw data average (mean) for all the Campa South Rentals face-to-face reviews is 82.86% and is based on 14 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.77%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Cecily Hayes | 10/10 | 161 days | 100% |
| Lily | 10/10 | 1104 days | 35% |
| Hannah Fox | 10/10 | 1316 days | 20% |
| Bodil | 10/10 | 1408 days | 15% |
| Holly | 10/10 | 1439 days | 14% |
| Jos Bex | 8/10 | 2107 days | 4% |
| Tobi | 10/10 | 2322 days | 4% |
| Aa Vafi | 10/10 | 2382 days | 4% |
| Dave & Jo | 10/10 | 2383 days | 4% |
| Anthony and Julia | 9/10 | 2383 days | 4% |
| Hal Mitchell | 10/10 | 2383 days | 4% |
| Mara | 10/10 | 2383 days | 4% |
| Johannes Barte | 10/10 | 2383 days | 4% |
| Caroline Bourgogne | 10/10 | 2383 days | 4% |
| AntoninDD | 10/10 | 2383 days | 4% |
| Conamara Burke | 10/10 | 2412 days | 4% |
| Ange Sorrensen | 10/10 | 2442 days | 4% |
| Ewoud Hasenbos | 10/10 | 2443 days | 4% |
| Amy Hammond | 10/10 | 2443 days | 4% |
| Owen Mitchell | 10/10 | 2473 days | 4% |
| Sarah Alderbas | 9/10 | 2473 days | 4% |
| Daniella Vega | 10/10 | 2474 days | 4% |
| Wayne & Chandalle | 10/10 | 2474 days | 4% |
| Brooke and Sean | 10/10 | 2474 days | 4% |
| Robert Bonas | 10/10 | 2474 days | 4% |
| Francis Ryan | 10/10 | 2474 days | 4% |
| Mike S | 10/10 | 2504 days | 4% |
| Kerry Seaworth | 10/10 | 2504 days | 4% |
| Adam | 10/10 | 2504 days | 4% |
| Eric and Linda | 10/10 | 2504 days | 4% |
| thomas bilbe | 10/10 | 2504 days | 4% |
| Kenny Reeves | 10/10 | 2687 days | 3% |
| Terry Rousseau | 10/10 | 2717 days | 3% |
| Oskar Rönneman | 10/10 | 2717 days | 3% |
| Liesbeth Groot | 9/10 | 2748 days | 3% |
| Miranda Grace | 7/10 | 2748 days | 3% |
| Jill Hore | 9/10 | 2749 days | 3% |
| Ian & Cheryl | 10/10 | 2749 days | 3% |
| Daisy | 9/10 | 2749 days | 3% |
| Joan Handasyde | 10/10 | 2777 days | 3% |
| Michal | 10/10 | 2777 days | 3% |
| Rosemary M | 10/10 | 2777 days | 3% |
| Melody Marks | 10/10 | 2807 days | 3% |
| John Duncan | 10/10 | 2807 days | 3% |
| Gabby Nash | 10/10 | 2807 days | 3% |
| Lisa Gossweiler | 10/10 | 2807 days | 3% |
| Marco | 10/10 | 2808 days | 3% |
| Jornt van Dijk | 10/10 | 2808 days | 3% |
| Michaela Oetzel | 10/10 | 2808 days | 3% |
| Roy | 10/10 | 2808 days | 3% |
| Sven Wilkens | 10/10 | 2808 days | 3% |
| Siegfried Behrendt | 1/10 | 2838 days | 1% |
| Amy Fulham | 10/10 | 2838 days | 3% |
| Marius Hundt | 10/10 | 2839 days | 3% |
| Veronika | 10/10 | 2839 days | 3% |
| Andrew & Mareike | 10/10 | 2839 days | 3% |
| Sacal | 10/10 | 2839 days | 3% |
| Brad McCulloch | 10/10 | 2839 days | 3% |
| Melanie Raczek | 10/10 | 2839 days | 3% |
| helbel | 7/10 | 2839 days | 3% |
| Rachael Dyson | 8/10 | 2868 days | 3% |
| CAMILLE ROBAUDI | 10/10 | 2869 days | 3% |
| Suzie and Ric | 10/10 | 2869 days | 3% |
| Larissa D | 10/10 | 2869 days | 3% |
| Claire Fitoussi | 10/10 | 2869 days | 3% |
| Andreas and Andrea | 10/10 | 2869 days | 3% |
| Mario Radl | 10/10 | 2869 days | 3% |
| paula | 10/10 | 2900 days | 3% |
| Rosalie Mathews | 10/10 | 2900 days | 3% |
| Eduard van der Weert | 9/10 | 2900 days | 3% |
| Karen Stephens | 10/10 | 2930 days | 3% |
| Katarzyna Tulwin | 10/10 | 3082 days | 2% |
| Renee Glenn | 10/10 | 3083 days | 2% |
| Denise Adamic | 9/10 | 3113 days | 2% |
| David Dam | 10/10 | 3113 days | 2% |
| Douglas Burbidge | 10/10 | 3113 days | 2% |
| Bronwyn Logan | 10/10 | 3141 days | 2% |
| Jacqueline Reimers | 10/10 | 3141 days | 2% |
| Dan Larson | 7/10 | 3141 days | 2% |
| Peggy Larson | 7/10 | 3141 days | 2% |
| Terri Kennedy | 10/10 | 3141 days | 2% |
| Elizabeth Layhe | 10/10 | 3141 days | 2% |
| Sophie & Nils | 10/10 | 3142 days | 2% |
| Boon Sheng Teo | 10/10 | 3172 days | 2% |
| Philippe ISOLA | 9/10 | 3172 days | 2% |
| David Owen | 10/10 | 3172 days | 2% |
| Xavier Ambroggio | 10/10 | 3173 days | 2% |
| Sophie Sheather | 10/10 | 3203 days | 2% |
| Michael Pitman | 10/10 | 3203 days | 2% |
| Wayne Ong | 10/10 | 3203 days | 2% |
| Cassandra Thomson | 10/10 | 3203 days | 2% |
| Helen Rimmer | 7/10 | 3203 days | 2% |
| diez fabrice | 9/10 | 3233 days | 2% |
| Owen Kaluza | 10/10 | 3233 days | 2% |
| fred atkins | 10/10 | 3233 days | 2% |
| Nivard van Gerrevink | 10/10 | 3233 days | 2% |
| Luke Meier | 10/10 | 3264 days | 2% |
| John Dougherty | 9/10 | 3264 days | 2% |
| Heidi Nicholl | 10/10 | 3417 days | 2% |
| Chloe Gibbs | 10/10 | 3447 days | 2% |
| Jasper de Groot | 9/10 | 3447 days | 2% |
| Wacker Michel | 10/10 | 3478 days | 2% |
| Rick Semo | 9/10 | 3478 days | 2% |
| Timo | 10/10 | 3478 days | 2% |
| Grant | 8/10 | 3494 days | 1% |
| Ann Trebitz | 10/10 | 3506 days | 2% |
| Janet Hopwood | 10/10 | 3506 days | 2% |
| Felix Dally | 9/10 | 3506 days | 2% |
| Chad Hobart | 10/10 | 3506 days | 2% |
| Tom Mayer | 9/10 | 3507 days | 2% |
| Peter Fand | 10/10 | 3537 days | 2% |
| Sebastiaan & Chloé De Vries | 10/10 | 3537 days | 2% |
| dani salamon | 10/10 | 3537 days | 2% |
| Ian & Irene Jameison | 10/10 | 3537 days | 2% |
| Bill Lafferty | 10/10 | 3537 days | 2% |
| Philippe Colas | 10/10 | 3537 days | 2% |
| Ellen Obenland | 10/10 | 3537 days | 2% |
| DC_NZ | 10/10 | 3568 days | 2% |
| Sara Kim | 10/10 | 3568 days | 2% |
| Thomas Mulley | 10/10 | 3568 days | 2% |
| Marcal Serrallonga | 10/10 | 3568 days | 2% |
| Francis0123456 | 10/10 | 3598 days | 1% |
| Merel Blonk | 10/10 | 3598 days | 1% |
| David Webster | 9/10 | 3598 days | 1% |
| Freddy | 9/10 | 3598 days | 1% |
| Rick S | 10/10 | 3812 days | 1% |
| Katharina Eylens | 10/10 | 3812 days | 1% |
| Mark Adriance | 9/10 | 3843 days | 1% |
| Jan Hulleman | 9/10 | 3843 days | 1% |
| Robert Schellekens | 10/10 | 3844 days | 1% |
| Luca Staudt | 9/10 | 3844 days | 1% |
| Annalies Beard | 10/10 | 3854 days | 1% |
| Benjamin Hall | 10/10 | 3872 days | 1% |
| Madeline Rae | 10/10 | 3903 days | 1% |
| Janet Newton | 10/10 | 3903 days | 1% |
| Ewa Starzomska | 9/10 | 3903 days | 1% |
| David Donnelly | 10/10 | 3904 days | 1% |
| Kelly Peacock | 10/10 | 3904 days | 1% |
| Johan Van Buren | 9/10 | 3904 days | 1% |
| Eleanor Pundyk | 10/10 | 3904 days | 1% |
| Lorenzo Raco | 10/10 | 3934 days | 1% |
| Tess G. | 10/10 | 3934 days | 1% |
| Simone Buerkli | 10/10 | 3935 days | 1% |
| Tuomas Nikoskinen | 10/10 | 3935 days | 1% |
| Line Lefevre Nielsen | 10/10 | 3935 days | 1% |
| Newzealand2015 | 10/10 | 3964 days | 1% |
| Juergen | 10/10 | 3964 days | 1% |
| karen Eade | 10/10 | 3965 days | 1% |
| Hidde Verschuur | 10/10 | 3965 days | 1% |
| Warren Reece | 10/10 | 3965 days | 1% |
| Vincent Gunn | 10/10 | 4025 days | 1% |
| Bill Dorman | 10/10 | 4178 days | 0% |
| Gabriel Schönung | 10/10 | 4178 days | 0% |
| Sarah Osborne | 10/10 | 4209 days | 0% |
| Danielle Pohn | 10/10 | 4209 days | 0% |
| Denise Donaldson | 10/10 | 4209 days | 0% |
| Jaap Velthuis | 10/10 | 4237 days | 0% |
| John Cobley | 10/10 | 4237 days | 0% |
| Graham Jenkins | 10/10 | 4237 days | 0% |
| Christoph Lagger | 10/10 | 4268 days | 0% |
| AUDREY BIGAND | 10/10 | 4268 days | 0% |
| Richard Kop | 9/10 | 4268 days | 0% |
| Romke Wijma | 8/10 | 4268 days | 0% |
| Fiona Buglass | 10/10 | 4268 days | 0% |
| Elisa Vireca | 10/10 | 4268 days | 0% |
| Christophe Scieszka | 10/10 | 4268 days | 0% |
| Pamela Hintie | 10/10 | 4268 days | 0% |
| Tracy Kovacs | 10/10 | 4268 days | 0% |
| Sophie James | 8/10 | 4286 days | 0% |
| Zuzka Prokopova | 10/10 | 4299 days | 0% |
| Billy1951 | 8/10 | 4299 days | 0% |
| Jason Leet | 10/10 | 4329 days | 0% |
| Markus | 10/10 | 4544 days | 1% |
| Amy Gately | 10/10 | 4575 days | 1% |
| Simon Dixon | 10/10 | 4575 days | 1% |
| Bryan Fisher | 10/10 | 4575 days | 1% |
| Joy S | 9/10 | 4575 days | 1% |
| Florian Lisa | 10/10 | 4575 days | 1% |
| Tim Soukop | 10/10 | 4575 days | 1% |
| James Johnstone | 10/10 | 4575 days | 1% |
| Sebastian Gartner | 10/10 | 4603 days | 1% |
| Michaela Boysen | 10/10 | 4634 days | 1% |
| Helga van der Linden | 9/10 | 4634 days | 1% |
| brian herberte | 9/10 | 4634 days | 1% |
| Anna Garlicka | 10/10 | 4634 days | 1% |
| JUAN VALCARCEL | 9/10 | 4634 days | 1% |
| Anje | 10/10 | 4634 days | 1% |
| Mo Bottger | 10/10 | 4634 days | 1% |
| Bakkerfamily | 9/10 | 4665 days | 1% |
| Stuart Curran | 10/10 | 4695 days | 1% |
| Daniel Kaiser | 10/10 | 4726 days | 1% |
| Enna Keet | 7/10 | 4952 days | 0% |
| Chris Peterson | 10/10 | 4968 days | 1% |
| Christoph Erb | 10/10 | 4968 days | 1% |
| Lars Petersen | 10/10 | 4968 days | 1% |
| DonHendricks | 10/10 | 4968 days | 1% |
| Charly Kempf | 10/10 | 4999 days | 1% |
| Piet de Jong | 8/10 | 4999 days | 1% |
| Natalie Abendroth | 10/10 | 4999 days | 1% |
| Bernard | 10/10 | 5030 days | 1% |
| Kali Lohman | 9/10 | 5046 days | 1% |
| cs cs | 10/10 | 5060 days | 1% |
| Juergen Lake Constance | 10/10 | 5060 days | 1% |
| E C Frans | 8/10 | 5669 days | 0% |
| Jol Balder | 8/10 | 5687 days | 0% |
| Tanja Haring | 8/10 | 6049 days | 0% |
| Robert Trostle | 9/10 | 6064 days | 1% |
| Maxim van Schijndel | 7/10 | 6138 days | 0% |
| Chris | 9/10 | 6434 days | 1% |
| Greg and Sue | 8/10 | 6761 days | 0% |
| Gabriel Faber | 8/10 | 6845 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Campa South Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.00% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 85 days. The Campa South Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Campa South Rentals experience has been adjusted for 144 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 141 | -1.96% |
| 142 | -1.98% |
| 143 | -1.99% |
| 144 | -2.00% |
| 145 | -2.02% |
| 146 | -2.03% |
| 147 | -2.05% |
| … | … |
Balancing Adjustment
0.66% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.