Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Campa South Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Campa South Rentals
Valid Reviews
210 Valid Reviews
The Campa South Rentals experience has a total of 215 reviews. There are 210 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 210 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 160 |
|
76% |
| 9/10 | 30 |
|
14% |
| 8/10 | 12 |
|
6% |
| 7/10 | 7 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
96.00% Average
The raw data average (mean) for all the Campa South Rentals valid reviews is 96.00% and is based on 210 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
14 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 210 valid reviews, the experience has 14 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 14 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
7% |
| 9/10 | 4 |
|
29% |
| 8/10 | 7 |
|
50% |
| 7/10 | 2 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.86% Average
The raw data average (mean) for all the Campa South Rentals face-to-face reviews is 82.86% and is based on 14 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.55%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Lily | 10/10 | 863 days | 100% |
| Hannah Fox | 10/10 | 1075 days | 64% |
| Bodil | 10/10 | 1167 days | 52% |
| Holly | 10/10 | 1198 days | 48% |
| Jos Bex | 8/10 | 1866 days | 8% |
| Tobi | 10/10 | 2081 days | 8% |
| Aa Vafi | 10/10 | 2141 days | 8% |
| Dave & Jo | 10/10 | 2142 days | 8% |
| Anthony and Julia | 9/10 | 2142 days | 7% |
| Hal Mitchell | 10/10 | 2142 days | 8% |
| Mara | 10/10 | 2142 days | 8% |
| Johannes Barte | 10/10 | 2142 days | 8% |
| Caroline Bourgogne | 10/10 | 2142 days | 8% |
| AntoninDD | 10/10 | 2142 days | 8% |
| Conamara Burke | 10/10 | 2171 days | 7% |
| Ange Sorrensen | 10/10 | 2201 days | 7% |
| Ewoud Hasenbos | 10/10 | 2202 days | 7% |
| Amy Hammond | 10/10 | 2202 days | 7% |
| Owen Mitchell | 10/10 | 2232 days | 7% |
| Sarah Alderbas | 9/10 | 2232 days | 7% |
| Daniella Vega | 10/10 | 2233 days | 7% |
| Wayne & Chandalle | 10/10 | 2233 days | 7% |
| Brooke and Sean | 10/10 | 2233 days | 7% |
| Robert Bonas | 10/10 | 2233 days | 7% |
| Francis Ryan | 10/10 | 2233 days | 7% |
| Mike S | 10/10 | 2263 days | 7% |
| Kerry Seaworth | 10/10 | 2263 days | 7% |
| Adam | 10/10 | 2263 days | 7% |
| Eric and Linda | 10/10 | 2263 days | 7% |
| thomas bilbe | 10/10 | 2263 days | 7% |
| Kenny Reeves | 10/10 | 2446 days | 7% |
| Terry Rousseau | 10/10 | 2476 days | 6% |
| Oskar Rönneman | 10/10 | 2476 days | 6% |
| Liesbeth Groot | 9/10 | 2507 days | 6% |
| Miranda Grace | 7/10 | 2507 days | 6% |
| Jill Hore | 9/10 | 2508 days | 6% |
| Ian & Cheryl | 10/10 | 2508 days | 6% |
| Daisy | 9/10 | 2508 days | 6% |
| Joan Handasyde | 10/10 | 2536 days | 6% |
| Michal | 10/10 | 2536 days | 6% |
| Rosemary M | 10/10 | 2536 days | 6% |
| Melody Marks | 10/10 | 2566 days | 6% |
| John Duncan | 10/10 | 2566 days | 6% |
| Gabby Nash | 10/10 | 2566 days | 6% |
| Lisa Gossweiler | 10/10 | 2566 days | 6% |
| Marco | 10/10 | 2567 days | 6% |
| Jornt van Dijk | 10/10 | 2567 days | 6% |
| Michaela Oetzel | 10/10 | 2567 days | 6% |
| Roy | 10/10 | 2567 days | 6% |
| Sven Wilkens | 10/10 | 2567 days | 6% |
| Siegfried Behrendt | 1/10 | 2597 days | 2% |
| Amy Fulham | 10/10 | 2597 days | 6% |
| Marius Hundt | 10/10 | 2598 days | 6% |
| Veronika | 10/10 | 2598 days | 6% |
| Andrew & Mareike | 10/10 | 2598 days | 6% |
| Sacal | 10/10 | 2598 days | 6% |
| Brad McCulloch | 10/10 | 2598 days | 6% |
| Melanie Raczek | 10/10 | 2598 days | 6% |
| helbel | 7/10 | 2598 days | 6% |
| Rachael Dyson | 8/10 | 2627 days | 6% |
| CAMILLE ROBAUDI | 10/10 | 2628 days | 6% |
| Suzie and Ric | 10/10 | 2628 days | 6% |
| Larissa D | 10/10 | 2628 days | 6% |
| Claire Fitoussi | 10/10 | 2628 days | 6% |
| Andreas and Andrea | 10/10 | 2628 days | 6% |
| Mario Radl | 10/10 | 2628 days | 6% |
| paula | 10/10 | 2659 days | 6% |
| Rosalie Mathews | 10/10 | 2659 days | 6% |
| Eduard van der Weert | 9/10 | 2659 days | 6% |
| Karen Stephens | 10/10 | 2689 days | 6% |
| Katarzyna Tulwin | 10/10 | 2841 days | 5% |
| Renee Glenn | 10/10 | 2842 days | 5% |
| Denise Adamic | 9/10 | 2872 days | 5% |
| David Dam | 10/10 | 2872 days | 5% |
| Douglas Burbidge | 10/10 | 2872 days | 5% |
| Bronwyn Logan | 10/10 | 2900 days | 5% |
| Jacqueline Reimers | 10/10 | 2900 days | 5% |
| Dan Larson | 7/10 | 2900 days | 5% |
| Peggy Larson | 7/10 | 2900 days | 5% |
| Terri Kennedy | 10/10 | 2900 days | 5% |
| Elizabeth Layhe | 10/10 | 2900 days | 5% |
| Sophie & Nils | 10/10 | 2901 days | 5% |
| Boon Sheng Teo | 10/10 | 2931 days | 5% |
| Philippe ISOLA | 9/10 | 2931 days | 5% |
| David Owen | 10/10 | 2931 days | 5% |
| Xavier Ambroggio | 10/10 | 2932 days | 5% |
| Sophie Sheather | 10/10 | 2962 days | 5% |
| Michael Pitman | 10/10 | 2962 days | 5% |
| Wayne Ong | 10/10 | 2962 days | 5% |
| Cassandra Thomson | 10/10 | 2962 days | 5% |
| Helen Rimmer | 7/10 | 2962 days | 4% |
| diez fabrice | 9/10 | 2992 days | 5% |
| Owen Kaluza | 10/10 | 2992 days | 5% |
| fred atkins | 10/10 | 2992 days | 5% |
| Nivard van Gerrevink | 10/10 | 2992 days | 5% |
| Luke Meier | 10/10 | 3023 days | 5% |
| John Dougherty | 9/10 | 3023 days | 5% |
| Heidi Nicholl | 10/10 | 3176 days | 4% |
| Chloe Gibbs | 10/10 | 3206 days | 4% |
| Jasper de Groot | 9/10 | 3206 days | 4% |
| Wacker Michel | 10/10 | 3237 days | 4% |
| Rick Semo | 9/10 | 3237 days | 4% |
| Timo | 10/10 | 3237 days | 4% |
| Grant | 8/10 | 3253 days | 2% |
| Ann Trebitz | 10/10 | 3265 days | 4% |
| Janet Hopwood | 10/10 | 3265 days | 4% |
| Felix Dally | 9/10 | 3265 days | 4% |
| Chad Hobart | 10/10 | 3265 days | 4% |
| Tom Mayer | 9/10 | 3266 days | 4% |
| Peter Fand | 10/10 | 3296 days | 4% |
| Sebastiaan & Chloé De Vries | 10/10 | 3296 days | 4% |
| dani salamon | 10/10 | 3296 days | 4% |
| Ian & Irene Jameison | 10/10 | 3296 days | 4% |
| Bill Lafferty | 10/10 | 3296 days | 4% |
| Philippe Colas | 10/10 | 3296 days | 4% |
| Ellen Obenland | 10/10 | 3296 days | 4% |
| DC_NZ | 10/10 | 3327 days | 4% |
| Sara Kim | 10/10 | 3327 days | 4% |
| Thomas Mulley | 10/10 | 3327 days | 4% |
| Marcal Serrallonga | 10/10 | 3327 days | 4% |
| Francis0123456 | 10/10 | 3357 days | 3% |
| Merel Blonk | 10/10 | 3357 days | 3% |
| David Webster | 9/10 | 3357 days | 3% |
| Freddy | 9/10 | 3357 days | 3% |
| Rick S | 10/10 | 3571 days | 3% |
| Katharina Eylens | 10/10 | 3571 days | 3% |
| Mark Adriance | 9/10 | 3602 days | 3% |
| Jan Hulleman | 9/10 | 3602 days | 3% |
| Robert Schellekens | 10/10 | 3603 days | 3% |
| Luca Staudt | 9/10 | 3603 days | 2% |
| Annalies Beard | 10/10 | 3613 days | 2% |
| Benjamin Hall | 10/10 | 3631 days | 2% |
| Madeline Rae | 10/10 | 3662 days | 2% |
| Janet Newton | 10/10 | 3662 days | 2% |
| Ewa Starzomska | 9/10 | 3662 days | 2% |
| David Donnelly | 10/10 | 3663 days | 2% |
| Kelly Peacock | 10/10 | 3663 days | 2% |
| Johan Van Buren | 9/10 | 3663 days | 2% |
| Eleanor Pundyk | 10/10 | 3663 days | 2% |
| Lorenzo Raco | 10/10 | 3693 days | 2% |
| Tess G. | 10/10 | 3693 days | 2% |
| Simone Buerkli | 10/10 | 3694 days | 2% |
| Tuomas Nikoskinen | 10/10 | 3694 days | 2% |
| Line Lefevre Nielsen | 10/10 | 3694 days | 2% |
| Newzealand2015 | 10/10 | 3723 days | 2% |
| Juergen | 10/10 | 3723 days | 2% |
| karen Eade | 10/10 | 3724 days | 2% |
| Hidde Verschuur | 10/10 | 3724 days | 2% |
| Warren Reece | 10/10 | 3724 days | 2% |
| Vincent Gunn | 10/10 | 3784 days | 2% |
| Bill Dorman | 10/10 | 3937 days | 1% |
| Gabriel Schönung | 10/10 | 3937 days | 1% |
| Sarah Osborne | 10/10 | 3968 days | 1% |
| Danielle Pohn | 10/10 | 3968 days | 1% |
| Denise Donaldson | 10/10 | 3968 days | 1% |
| Jaap Velthuis | 10/10 | 3996 days | 1% |
| John Cobley | 10/10 | 3996 days | 1% |
| Graham Jenkins | 10/10 | 3996 days | 1% |
| Christoph Lagger | 10/10 | 4027 days | 1% |
| AUDREY BIGAND | 10/10 | 4027 days | 1% |
| Richard Kop | 9/10 | 4027 days | 1% |
| Romke Wijma | 8/10 | 4027 days | 1% |
| Fiona Buglass | 10/10 | 4027 days | 1% |
| Elisa Vireca | 10/10 | 4027 days | 1% |
| Christophe Scieszka | 10/10 | 4027 days | 1% |
| Pamela Hintie | 10/10 | 4027 days | 1% |
| Tracy Kovacs | 10/10 | 4027 days | 1% |
| Sophie James | 8/10 | 4045 days | 1% |
| Zuzka Prokopova | 10/10 | 4058 days | 1% |
| Billy1951 | 8/10 | 4058 days | 1% |
| Jason Leet | 10/10 | 4088 days | 1% |
| Markus | 10/10 | 4303 days | 0% |
| Amy Gately | 10/10 | 4334 days | 0% |
| Simon Dixon | 10/10 | 4334 days | 0% |
| Bryan Fisher | 10/10 | 4334 days | 0% |
| Joy S | 9/10 | 4334 days | 0% |
| Florian Lisa | 10/10 | 4334 days | 0% |
| Tim Soukop | 10/10 | 4334 days | 0% |
| James Johnstone | 10/10 | 4334 days | 0% |
| Sebastian Gartner | 10/10 | 4362 days | 0% |
| Michaela Boysen | 10/10 | 4393 days | 2% |
| Helga van der Linden | 9/10 | 4393 days | 2% |
| brian herberte | 9/10 | 4393 days | 2% |
| Anna Garlicka | 10/10 | 4393 days | 2% |
| JUAN VALCARCEL | 9/10 | 4393 days | 2% |
| Anje | 10/10 | 4393 days | 2% |
| Mo Bottger | 10/10 | 4393 days | 2% |
| Bakkerfamily | 9/10 | 4424 days | 2% |
| Stuart Curran | 10/10 | 4454 days | 2% |
| Daniel Kaiser | 10/10 | 4485 days | 2% |
| Enna Keet | 7/10 | 4711 days | 1% |
| Chris Peterson | 10/10 | 4727 days | 2% |
| Christoph Erb | 10/10 | 4727 days | 2% |
| Lars Petersen | 10/10 | 4727 days | 2% |
| DonHendricks | 10/10 | 4727 days | 2% |
| Charly Kempf | 10/10 | 4758 days | 2% |
| Piet de Jong | 8/10 | 4758 days | 2% |
| Natalie Abendroth | 10/10 | 4758 days | 2% |
| Bernard | 10/10 | 4789 days | 2% |
| Kali Lohman | 9/10 | 4805 days | 1% |
| cs cs | 10/10 | 4819 days | 2% |
| Juergen Lake Constance | 10/10 | 4819 days | 2% |
| E C Frans | 8/10 | 5428 days | 1% |
| Jol Balder | 8/10 | 5446 days | 1% |
| Tanja Haring | 8/10 | 5808 days | 1% |
| Robert Trostle | 9/10 | 5823 days | 1% |
| Maxim van Schijndel | 7/10 | 5897 days | 1% |
| Chris | 9/10 | 6193 days | 1% |
| Greg and Sue | 8/10 | 6520 days | 1% |
| Gabriel Faber | 8/10 | 6604 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Campa South Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.06% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 44 days. The Campa South Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Campa South Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
0.93% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.