Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Campa South Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Campa South Rentals
Valid Reviews
210 Valid Reviews
The Campa South Rentals experience has a total of 214 reviews. There are 210 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 210 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 160 |
|
76% |
| 9/10 | 30 |
|
14% |
| 8/10 | 12 |
|
6% |
| 7/10 | 7 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
96.00% Average
The raw data average (mean) for all the Campa South Rentals valid reviews is 96.00% and is based on 210 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
14 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 210 valid reviews, the experience has 14 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 14 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
7% |
| 9/10 | 4 |
|
29% |
| 8/10 | 7 |
|
50% |
| 7/10 | 2 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.86% Average
The raw data average (mean) for all the Campa South Rentals face-to-face reviews is 82.86% and is based on 14 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.50%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Lily | 10/10 | 922 days | 100% |
| Hannah Fox | 10/10 | 1134 days | 63% |
| Bodil | 10/10 | 1226 days | 49% |
| Holly | 10/10 | 1257 days | 45% |
| Jos Bex | 8/10 | 1926 days | 9% |
| Tobi | 10/10 | 2140 days | 8% |
| Aa Vafi | 10/10 | 2201 days | 8% |
| Dave & Jo | 10/10 | 2201 days | 8% |
| Anthony and Julia | 9/10 | 2201 days | 8% |
| Hal Mitchell | 10/10 | 2201 days | 8% |
| Mara | 10/10 | 2201 days | 8% |
| Johannes Barte | 10/10 | 2201 days | 8% |
| Caroline Bourgogne | 10/10 | 2201 days | 8% |
| AntoninDD | 10/10 | 2201 days | 8% |
| Conamara Burke | 10/10 | 2230 days | 8% |
| Ange Sorrensen | 10/10 | 2261 days | 8% |
| Ewoud Hasenbos | 10/10 | 2261 days | 8% |
| Amy Hammond | 10/10 | 2261 days | 8% |
| Owen Mitchell | 10/10 | 2292 days | 8% |
| Sarah Alderbas | 9/10 | 2292 days | 8% |
| Daniella Vega | 10/10 | 2292 days | 8% |
| Wayne & Chandalle | 10/10 | 2292 days | 8% |
| Brooke and Sean | 10/10 | 2292 days | 8% |
| Robert Bonas | 10/10 | 2292 days | 8% |
| Francis Ryan | 10/10 | 2292 days | 8% |
| Mike S | 10/10 | 2322 days | 8% |
| Kerry Seaworth | 10/10 | 2322 days | 8% |
| Adam | 10/10 | 2322 days | 8% |
| Eric and Linda | 10/10 | 2322 days | 8% |
| thomas bilbe | 10/10 | 2322 days | 8% |
| Kenny Reeves | 10/10 | 2506 days | 7% |
| Terry Rousseau | 10/10 | 2536 days | 7% |
| Oskar Rönneman | 10/10 | 2536 days | 7% |
| Liesbeth Groot | 9/10 | 2567 days | 7% |
| Miranda Grace | 7/10 | 2567 days | 6% |
| Jill Hore | 9/10 | 2567 days | 7% |
| Ian & Cheryl | 10/10 | 2567 days | 7% |
| Daisy | 9/10 | 2567 days | 7% |
| Joan Handasyde | 10/10 | 2595 days | 7% |
| Michal | 10/10 | 2595 days | 7% |
| Rosemary M | 10/10 | 2595 days | 7% |
| Melody Marks | 10/10 | 2626 days | 7% |
| John Duncan | 10/10 | 2626 days | 7% |
| Gabby Nash | 10/10 | 2626 days | 7% |
| Lisa Gossweiler | 10/10 | 2626 days | 7% |
| Marco | 10/10 | 2626 days | 7% |
| Jornt van Dijk | 10/10 | 2626 days | 7% |
| Michaela Oetzel | 10/10 | 2626 days | 7% |
| Roy | 10/10 | 2626 days | 7% |
| Sven Wilkens | 10/10 | 2626 days | 7% |
| Siegfried Behrendt | 1/10 | 2657 days | 3% |
| Amy Fulham | 10/10 | 2657 days | 6% |
| Marius Hundt | 10/10 | 2657 days | 6% |
| Veronika | 10/10 | 2657 days | 6% |
| Andrew & Mareike | 10/10 | 2657 days | 6% |
| Sacal | 10/10 | 2657 days | 6% |
| Brad McCulloch | 10/10 | 2657 days | 6% |
| Melanie Raczek | 10/10 | 2657 days | 6% |
| helbel | 7/10 | 2657 days | 6% |
| Rachael Dyson | 8/10 | 2687 days | 6% |
| CAMILLE ROBAUDI | 10/10 | 2687 days | 6% |
| Suzie and Ric | 10/10 | 2687 days | 6% |
| Larissa D | 10/10 | 2687 days | 6% |
| Claire Fitoussi | 10/10 | 2687 days | 6% |
| Andreas and Andrea | 10/10 | 2687 days | 6% |
| Mario Radl | 10/10 | 2687 days | 6% |
| paula | 10/10 | 2718 days | 6% |
| Rosalie Mathews | 10/10 | 2718 days | 6% |
| Eduard van der Weert | 9/10 | 2718 days | 6% |
| Karen Stephens | 10/10 | 2748 days | 6% |
| Katarzyna Tulwin | 10/10 | 2901 days | 6% |
| Renee Glenn | 10/10 | 2901 days | 6% |
| Denise Adamic | 9/10 | 2932 days | 5% |
| David Dam | 10/10 | 2932 days | 5% |
| Douglas Burbidge | 10/10 | 2932 days | 5% |
| Bronwyn Logan | 10/10 | 2960 days | 5% |
| Jacqueline Reimers | 10/10 | 2960 days | 5% |
| Dan Larson | 7/10 | 2960 days | 5% |
| Peggy Larson | 7/10 | 2960 days | 5% |
| Terri Kennedy | 10/10 | 2960 days | 5% |
| Elizabeth Layhe | 10/10 | 2960 days | 5% |
| Sophie & Nils | 10/10 | 2960 days | 5% |
| Boon Sheng Teo | 10/10 | 2991 days | 5% |
| Philippe ISOLA | 9/10 | 2991 days | 5% |
| David Owen | 10/10 | 2991 days | 5% |
| Xavier Ambroggio | 10/10 | 2991 days | 5% |
| Sophie Sheather | 10/10 | 3022 days | 5% |
| Michael Pitman | 10/10 | 3022 days | 5% |
| Wayne Ong | 10/10 | 3022 days | 5% |
| Cassandra Thomson | 10/10 | 3022 days | 5% |
| Helen Rimmer | 7/10 | 3022 days | 5% |
| diez fabrice | 9/10 | 3052 days | 5% |
| Owen Kaluza | 10/10 | 3052 days | 5% |
| fred atkins | 10/10 | 3052 days | 5% |
| Nivard van Gerrevink | 10/10 | 3052 days | 5% |
| Luke Meier | 10/10 | 3083 days | 5% |
| John Dougherty | 9/10 | 3083 days | 5% |
| Heidi Nicholl | 10/10 | 3236 days | 4% |
| Chloe Gibbs | 10/10 | 3266 days | 4% |
| Jasper de Groot | 9/10 | 3266 days | 4% |
| Wacker Michel | 10/10 | 3297 days | 4% |
| Rick Semo | 9/10 | 3297 days | 4% |
| Timo | 10/10 | 3297 days | 4% |
| Grant | 8/10 | 3312 days | 2% |
| Ann Trebitz | 10/10 | 3325 days | 4% |
| Janet Hopwood | 10/10 | 3325 days | 4% |
| Felix Dally | 9/10 | 3325 days | 4% |
| Chad Hobart | 10/10 | 3325 days | 4% |
| Tom Mayer | 9/10 | 3325 days | 4% |
| Peter Fand | 10/10 | 3356 days | 4% |
| Sebastiaan & Chloé De Vries | 10/10 | 3356 days | 4% |
| dani salamon | 10/10 | 3356 days | 4% |
| Ian & Irene Jameison | 10/10 | 3356 days | 4% |
| Bill Lafferty | 10/10 | 3356 days | 4% |
| Philippe Colas | 10/10 | 3356 days | 4% |
| Ellen Obenland | 10/10 | 3356 days | 4% |
| DC_NZ | 10/10 | 3387 days | 4% |
| Sara Kim | 10/10 | 3387 days | 4% |
| Thomas Mulley | 10/10 | 3387 days | 4% |
| Marcal Serrallonga | 10/10 | 3387 days | 4% |
| Francis0123456 | 10/10 | 3417 days | 4% |
| Merel Blonk | 10/10 | 3417 days | 4% |
| David Webster | 9/10 | 3417 days | 4% |
| Freddy | 9/10 | 3417 days | 4% |
| Rick S | 10/10 | 3631 days | 3% |
| Katharina Eylens | 10/10 | 3631 days | 3% |
| Mark Adriance | 9/10 | 3662 days | 3% |
| Jan Hulleman | 9/10 | 3662 days | 3% |
| Robert Schellekens | 10/10 | 3662 days | 3% |
| Luca Staudt | 9/10 | 3662 days | 2% |
| Annalies Beard | 10/10 | 3672 days | 2% |
| Benjamin Hall | 10/10 | 3691 days | 3% |
| Madeline Rae | 10/10 | 3722 days | 2% |
| Janet Newton | 10/10 | 3722 days | 2% |
| Ewa Starzomska | 9/10 | 3722 days | 2% |
| David Donnelly | 10/10 | 3722 days | 2% |
| Kelly Peacock | 10/10 | 3722 days | 2% |
| Johan Van Buren | 9/10 | 3722 days | 2% |
| Eleanor Pundyk | 10/10 | 3722 days | 2% |
| Lorenzo Raco | 10/10 | 3753 days | 2% |
| Tess G. | 10/10 | 3753 days | 2% |
| Simone Buerkli | 10/10 | 3753 days | 2% |
| Tuomas Nikoskinen | 10/10 | 3753 days | 2% |
| Line Lefevre Nielsen | 10/10 | 3753 days | 2% |
| Newzealand2015 | 10/10 | 3783 days | 2% |
| Juergen | 10/10 | 3783 days | 2% |
| karen Eade | 10/10 | 3783 days | 2% |
| Hidde Verschuur | 10/10 | 3783 days | 2% |
| Warren Reece | 10/10 | 3783 days | 2% |
| Vincent Gunn | 10/10 | 3844 days | 2% |
| Bill Dorman | 10/10 | 3997 days | 1% |
| Gabriel Schönung | 10/10 | 3997 days | 1% |
| Sarah Osborne | 10/10 | 4028 days | 1% |
| Danielle Pohn | 10/10 | 4028 days | 1% |
| Denise Donaldson | 10/10 | 4028 days | 1% |
| Jaap Velthuis | 10/10 | 4056 days | 1% |
| John Cobley | 10/10 | 4056 days | 1% |
| Graham Jenkins | 10/10 | 4056 days | 1% |
| Christoph Lagger | 10/10 | 4087 days | 1% |
| AUDREY BIGAND | 10/10 | 4087 days | 1% |
| Richard Kop | 9/10 | 4087 days | 1% |
| Romke Wijma | 8/10 | 4087 days | 1% |
| Fiona Buglass | 10/10 | 4087 days | 1% |
| Elisa Vireca | 10/10 | 4087 days | 1% |
| Christophe Scieszka | 10/10 | 4087 days | 1% |
| Pamela Hintie | 10/10 | 4087 days | 1% |
| Tracy Kovacs | 10/10 | 4087 days | 1% |
| Sophie James | 8/10 | 4104 days | 1% |
| Zuzka Prokopova | 10/10 | 4118 days | 1% |
| Billy1951 | 8/10 | 4118 days | 1% |
| Jason Leet | 10/10 | 4148 days | 1% |
| Markus | 10/10 | 4362 days | 0% |
| Amy Gately | 10/10 | 4393 days | 2% |
| Simon Dixon | 10/10 | 4393 days | 2% |
| Bryan Fisher | 10/10 | 4393 days | 2% |
| Joy S | 9/10 | 4393 days | 2% |
| Florian Lisa | 10/10 | 4393 days | 2% |
| Tim Soukop | 10/10 | 4393 days | 2% |
| James Johnstone | 10/10 | 4393 days | 2% |
| Sebastian Gartner | 10/10 | 4421 days | 2% |
| Michaela Boysen | 10/10 | 4452 days | 2% |
| Helga van der Linden | 9/10 | 4452 days | 2% |
| brian herberte | 9/10 | 4452 days | 2% |
| Anna Garlicka | 10/10 | 4452 days | 2% |
| JUAN VALCARCEL | 9/10 | 4452 days | 2% |
| Anje | 10/10 | 4452 days | 2% |
| Mo Bottger | 10/10 | 4452 days | 2% |
| Bakkerfamily | 9/10 | 4483 days | 2% |
| Stuart Curran | 10/10 | 4513 days | 2% |
| Daniel Kaiser | 10/10 | 4544 days | 2% |
| Enna Keet | 7/10 | 4770 days | 1% |
| Chris Peterson | 10/10 | 4786 days | 2% |
| Christoph Erb | 10/10 | 4786 days | 2% |
| Lars Petersen | 10/10 | 4786 days | 2% |
| DonHendricks | 10/10 | 4786 days | 2% |
| Charly Kempf | 10/10 | 4817 days | 2% |
| Piet de Jong | 8/10 | 4817 days | 2% |
| Natalie Abendroth | 10/10 | 4817 days | 2% |
| Bernard | 10/10 | 4848 days | 2% |
| Kali Lohman | 9/10 | 4864 days | 1% |
| cs cs | 10/10 | 4878 days | 2% |
| Juergen Lake Constance | 10/10 | 4878 days | 2% |
| E C Frans | 8/10 | 5487 days | 1% |
| Jol Balder | 8/10 | 5505 days | 1% |
| Tanja Haring | 8/10 | 5867 days | 1% |
| Robert Trostle | 9/10 | 5882 days | 1% |
| Maxim van Schijndel | 7/10 | 5956 days | 1% |
| Chris | 9/10 | 6253 days | 1% |
| Greg and Sue | 8/10 | 6579 days | 1% |
| Gabriel Faber | 8/10 | 6663 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Campa South Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.03% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Campa South Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Campa South Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.01% |
| 200 | -4.03% |
| 201 | -4.05% |
| 202 | -4.07% |
| 203 | -4.09% |
| … | … |
Balancing Adjustment
0.94% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.