Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Campa South Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Campa South Rentals
Valid Reviews
210 Valid Reviews
The Campa South Rentals experience has a total of 215 reviews. There are 210 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 210 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 160 |
|
76% |
| 9/10 | 30 |
|
14% |
| 8/10 | 12 |
|
6% |
| 7/10 | 7 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
96.00% Average
The raw data average (mean) for all the Campa South Rentals valid reviews is 96.00% and is based on 210 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
14 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 210 valid reviews, the experience has 14 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 14 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
7% |
| 9/10 | 4 |
|
29% |
| 8/10 | 7 |
|
50% |
| 7/10 | 2 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.86% Average
The raw data average (mean) for all the Campa South Rentals face-to-face reviews is 82.86% and is based on 14 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.61%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Lily | 10/10 | 826 days | 100% |
| Hannah Fox | 10/10 | 1038 days | 66% |
| Bodil | 10/10 | 1130 days | 53% |
| Holly | 10/10 | 1161 days | 49% |
| Jos Bex | 8/10 | 1829 days | 8% |
| Tobi | 10/10 | 2044 days | 7% |
| Aa Vafi | 10/10 | 2104 days | 7% |
| Dave & Jo | 10/10 | 2105 days | 7% |
| Anthony and Julia | 9/10 | 2105 days | 7% |
| Hal Mitchell | 10/10 | 2105 days | 7% |
| Mara | 10/10 | 2105 days | 7% |
| Johannes Barte | 10/10 | 2105 days | 7% |
| Caroline Bourgogne | 10/10 | 2105 days | 7% |
| AntoninDD | 10/10 | 2105 days | 7% |
| Conamara Burke | 10/10 | 2134 days | 7% |
| Ange Sorrensen | 10/10 | 2164 days | 7% |
| Ewoud Hasenbos | 10/10 | 2165 days | 7% |
| Amy Hammond | 10/10 | 2165 days | 7% |
| Owen Mitchell | 10/10 | 2195 days | 7% |
| Sarah Alderbas | 9/10 | 2195 days | 7% |
| Daniella Vega | 10/10 | 2196 days | 7% |
| Wayne & Chandalle | 10/10 | 2196 days | 7% |
| Brooke and Sean | 10/10 | 2196 days | 7% |
| Robert Bonas | 10/10 | 2196 days | 7% |
| Francis Ryan | 10/10 | 2196 days | 7% |
| Mike S | 10/10 | 2226 days | 7% |
| Kerry Seaworth | 10/10 | 2226 days | 7% |
| Adam | 10/10 | 2226 days | 7% |
| Eric and Linda | 10/10 | 2226 days | 7% |
| thomas bilbe | 10/10 | 2226 days | 7% |
| Kenny Reeves | 10/10 | 2409 days | 6% |
| Terry Rousseau | 10/10 | 2439 days | 6% |
| Oskar Rönneman | 10/10 | 2439 days | 6% |
| Liesbeth Groot | 9/10 | 2470 days | 6% |
| Miranda Grace | 7/10 | 2470 days | 6% |
| Jill Hore | 9/10 | 2471 days | 6% |
| Ian & Cheryl | 10/10 | 2471 days | 6% |
| Daisy | 9/10 | 2471 days | 6% |
| Joan Handasyde | 10/10 | 2499 days | 6% |
| Michal | 10/10 | 2499 days | 6% |
| Rosemary M | 10/10 | 2499 days | 6% |
| Melody Marks | 10/10 | 2529 days | 6% |
| John Duncan | 10/10 | 2529 days | 6% |
| Gabby Nash | 10/10 | 2529 days | 6% |
| Lisa Gossweiler | 10/10 | 2529 days | 6% |
| Marco | 10/10 | 2530 days | 6% |
| Jornt van Dijk | 10/10 | 2530 days | 6% |
| Michaela Oetzel | 10/10 | 2530 days | 6% |
| Roy | 10/10 | 2530 days | 6% |
| Sven Wilkens | 10/10 | 2530 days | 6% |
| Siegfried Behrendt | 1/10 | 2560 days | 2% |
| Amy Fulham | 10/10 | 2560 days | 6% |
| Marius Hundt | 10/10 | 2561 days | 6% |
| Veronika | 10/10 | 2561 days | 6% |
| Andrew & Mareike | 10/10 | 2561 days | 6% |
| Sacal | 10/10 | 2561 days | 6% |
| Brad McCulloch | 10/10 | 2561 days | 6% |
| Melanie Raczek | 10/10 | 2561 days | 6% |
| helbel | 7/10 | 2561 days | 5% |
| Rachael Dyson | 8/10 | 2590 days | 6% |
| CAMILLE ROBAUDI | 10/10 | 2591 days | 6% |
| Suzie and Ric | 10/10 | 2591 days | 6% |
| Larissa D | 10/10 | 2591 days | 6% |
| Claire Fitoussi | 10/10 | 2591 days | 6% |
| Andreas and Andrea | 10/10 | 2591 days | 6% |
| Mario Radl | 10/10 | 2591 days | 6% |
| paula | 10/10 | 2622 days | 6% |
| Rosalie Mathews | 10/10 | 2622 days | 6% |
| Eduard van der Weert | 9/10 | 2622 days | 6% |
| Karen Stephens | 10/10 | 2652 days | 5% |
| Katarzyna Tulwin | 10/10 | 2804 days | 5% |
| Renee Glenn | 10/10 | 2805 days | 5% |
| Denise Adamic | 9/10 | 2835 days | 5% |
| David Dam | 10/10 | 2835 days | 5% |
| Douglas Burbidge | 10/10 | 2835 days | 5% |
| Bronwyn Logan | 10/10 | 2863 days | 5% |
| Jacqueline Reimers | 10/10 | 2863 days | 5% |
| Dan Larson | 7/10 | 2863 days | 4% |
| Peggy Larson | 7/10 | 2863 days | 4% |
| Terri Kennedy | 10/10 | 2863 days | 5% |
| Elizabeth Layhe | 10/10 | 2863 days | 5% |
| Sophie & Nils | 10/10 | 2864 days | 5% |
| Boon Sheng Teo | 10/10 | 2894 days | 5% |
| Philippe ISOLA | 9/10 | 2894 days | 5% |
| David Owen | 10/10 | 2894 days | 5% |
| Xavier Ambroggio | 10/10 | 2895 days | 5% |
| Sophie Sheather | 10/10 | 2925 days | 5% |
| Michael Pitman | 10/10 | 2925 days | 5% |
| Wayne Ong | 10/10 | 2925 days | 5% |
| Cassandra Thomson | 10/10 | 2925 days | 5% |
| Helen Rimmer | 7/10 | 2925 days | 4% |
| diez fabrice | 9/10 | 2955 days | 4% |
| Owen Kaluza | 10/10 | 2955 days | 4% |
| fred atkins | 10/10 | 2955 days | 4% |
| Nivard van Gerrevink | 10/10 | 2955 days | 4% |
| Luke Meier | 10/10 | 2986 days | 4% |
| John Dougherty | 9/10 | 2986 days | 4% |
| Heidi Nicholl | 10/10 | 3139 days | 4% |
| Chloe Gibbs | 10/10 | 3169 days | 4% |
| Jasper de Groot | 9/10 | 3169 days | 4% |
| Wacker Michel | 10/10 | 3200 days | 4% |
| Rick Semo | 9/10 | 3200 days | 4% |
| Timo | 10/10 | 3200 days | 4% |
| Grant | 8/10 | 3216 days | 2% |
| Ann Trebitz | 10/10 | 3228 days | 4% |
| Janet Hopwood | 10/10 | 3228 days | 4% |
| Felix Dally | 9/10 | 3228 days | 4% |
| Chad Hobart | 10/10 | 3228 days | 4% |
| Tom Mayer | 9/10 | 3229 days | 4% |
| Peter Fand | 10/10 | 3259 days | 4% |
| Sebastiaan & Chloé De Vries | 10/10 | 3259 days | 4% |
| dani salamon | 10/10 | 3259 days | 4% |
| Ian & Irene Jameison | 10/10 | 3259 days | 4% |
| Bill Lafferty | 10/10 | 3259 days | 4% |
| Philippe Colas | 10/10 | 3259 days | 4% |
| Ellen Obenland | 10/10 | 3259 days | 4% |
| DC_NZ | 10/10 | 3290 days | 3% |
| Sara Kim | 10/10 | 3290 days | 3% |
| Thomas Mulley | 10/10 | 3290 days | 3% |
| Marcal Serrallonga | 10/10 | 3290 days | 3% |
| Francis0123456 | 10/10 | 3320 days | 3% |
| Merel Blonk | 10/10 | 3320 days | 3% |
| David Webster | 9/10 | 3320 days | 3% |
| Freddy | 9/10 | 3320 days | 3% |
| Rick S | 10/10 | 3534 days | 3% |
| Katharina Eylens | 10/10 | 3534 days | 3% |
| Mark Adriance | 9/10 | 3565 days | 3% |
| Jan Hulleman | 9/10 | 3565 days | 3% |
| Robert Schellekens | 10/10 | 3566 days | 3% |
| Luca Staudt | 9/10 | 3566 days | 1% |
| Annalies Beard | 10/10 | 3576 days | 1% |
| Benjamin Hall | 10/10 | 3594 days | 2% |
| Madeline Rae | 10/10 | 3625 days | 2% |
| Janet Newton | 10/10 | 3625 days | 2% |
| Ewa Starzomska | 9/10 | 3625 days | 2% |
| David Donnelly | 10/10 | 3626 days | 2% |
| Kelly Peacock | 10/10 | 3626 days | 2% |
| Johan Van Buren | 9/10 | 3626 days | 2% |
| Eleanor Pundyk | 10/10 | 3626 days | 2% |
| Lorenzo Raco | 10/10 | 3656 days | 2% |
| Tess G. | 10/10 | 3656 days | 2% |
| Simone Buerkli | 10/10 | 3657 days | 2% |
| Tuomas Nikoskinen | 10/10 | 3657 days | 2% |
| Line Lefevre Nielsen | 10/10 | 3657 days | 2% |
| Newzealand2015 | 10/10 | 3686 days | 2% |
| Juergen | 10/10 | 3686 days | 2% |
| karen Eade | 10/10 | 3687 days | 2% |
| Hidde Verschuur | 10/10 | 3687 days | 2% |
| Warren Reece | 10/10 | 3687 days | 2% |
| Vincent Gunn | 10/10 | 3747 days | 2% |
| Bill Dorman | 10/10 | 3900 days | 1% |
| Gabriel Schönung | 10/10 | 3900 days | 1% |
| Sarah Osborne | 10/10 | 3931 days | 1% |
| Danielle Pohn | 10/10 | 3931 days | 1% |
| Denise Donaldson | 10/10 | 3931 days | 1% |
| Jaap Velthuis | 10/10 | 3959 days | 1% |
| John Cobley | 10/10 | 3959 days | 1% |
| Graham Jenkins | 10/10 | 3959 days | 1% |
| Christoph Lagger | 10/10 | 3990 days | 1% |
| AUDREY BIGAND | 10/10 | 3990 days | 1% |
| Richard Kop | 9/10 | 3990 days | 1% |
| Romke Wijma | 8/10 | 3990 days | 1% |
| Fiona Buglass | 10/10 | 3990 days | 1% |
| Elisa Vireca | 10/10 | 3990 days | 1% |
| Christophe Scieszka | 10/10 | 3990 days | 1% |
| Pamela Hintie | 10/10 | 3990 days | 1% |
| Tracy Kovacs | 10/10 | 3990 days | 1% |
| Sophie James | 8/10 | 4008 days | 1% |
| Zuzka Prokopova | 10/10 | 4021 days | 1% |
| Billy1951 | 8/10 | 4021 days | 1% |
| Jason Leet | 10/10 | 4051 days | 1% |
| Markus | 10/10 | 4266 days | 0% |
| Amy Gately | 10/10 | 4297 days | 0% |
| Simon Dixon | 10/10 | 4297 days | 0% |
| Bryan Fisher | 10/10 | 4297 days | 0% |
| Joy S | 9/10 | 4297 days | 0% |
| Florian Lisa | 10/10 | 4297 days | 0% |
| Tim Soukop | 10/10 | 4297 days | 0% |
| James Johnstone | 10/10 | 4297 days | 0% |
| Sebastian Gartner | 10/10 | 4325 days | 0% |
| Michaela Boysen | 10/10 | 4356 days | 0% |
| Helga van der Linden | 9/10 | 4356 days | 0% |
| brian herberte | 9/10 | 4356 days | 0% |
| Anna Garlicka | 10/10 | 4356 days | 0% |
| JUAN VALCARCEL | 9/10 | 4356 days | 0% |
| Anje | 10/10 | 4356 days | 0% |
| Mo Bottger | 10/10 | 4356 days | 0% |
| Bakkerfamily | 9/10 | 4387 days | 2% |
| Stuart Curran | 10/10 | 4417 days | 2% |
| Daniel Kaiser | 10/10 | 4448 days | 2% |
| Enna Keet | 7/10 | 4674 days | 1% |
| Chris Peterson | 10/10 | 4690 days | 2% |
| Christoph Erb | 10/10 | 4690 days | 2% |
| Lars Petersen | 10/10 | 4690 days | 2% |
| DonHendricks | 10/10 | 4690 days | 2% |
| Charly Kempf | 10/10 | 4721 days | 2% |
| Piet de Jong | 8/10 | 4721 days | 2% |
| Natalie Abendroth | 10/10 | 4721 days | 2% |
| Bernard | 10/10 | 4752 days | 2% |
| Kali Lohman | 9/10 | 4768 days | 1% |
| cs cs | 10/10 | 4782 days | 2% |
| Juergen Lake Constance | 10/10 | 4782 days | 2% |
| E C Frans | 8/10 | 5391 days | 1% |
| Jol Balder | 8/10 | 5409 days | 1% |
| Tanja Haring | 8/10 | 5771 days | 1% |
| Robert Trostle | 9/10 | 5786 days | 1% |
| Maxim van Schijndel | 7/10 | 5860 days | 1% |
| Chris | 9/10 | 6156 days | 1% |
| Greg and Sue | 8/10 | 6483 days | 1% |
| Gabriel Faber | 8/10 | 6567 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Campa South Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Campa South Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Campa South Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
0.93% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.