Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Campa South Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Campa South Rentals
Valid Reviews
211 Valid Reviews
The Campa South Rentals experience has a total of 215 reviews. There are 211 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 211 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 161 |
|
76% |
| 9/10 | 30 |
|
14% |
| 8/10 | 12 |
|
6% |
| 7/10 | 7 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
0% |
96.02% Average
The raw data average (mean) for all the Campa South Rentals valid reviews is 96.02% and is based on 211 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
14 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 211 valid reviews, the experience has 14 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 14 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
7% |
| 9/10 | 4 |
|
29% |
| 8/10 | 7 |
|
50% |
| 7/10 | 2 |
|
14% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.86% Average
The raw data average (mean) for all the Campa South Rentals face-to-face reviews is 82.86% and is based on 14 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.75%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Cecily Hayes | 10/10 | 201 days | 100% |
| Lily | 10/10 | 1144 days | 32% |
| Hannah Fox | 10/10 | 1356 days | 18% |
| Bodil | 10/10 | 1448 days | 13% |
| Holly | 10/10 | 1479 days | 12% |
| Jos Bex | 8/10 | 2147 days | 4% |
| Tobi | 10/10 | 2362 days | 4% |
| Aa Vafi | 10/10 | 2422 days | 4% |
| Dave & Jo | 10/10 | 2423 days | 4% |
| Anthony and Julia | 9/10 | 2423 days | 4% |
| Hal Mitchell | 10/10 | 2423 days | 4% |
| Mara | 10/10 | 2423 days | 4% |
| Johannes Barte | 10/10 | 2423 days | 4% |
| Caroline Bourgogne | 10/10 | 2423 days | 4% |
| AntoninDD | 10/10 | 2423 days | 4% |
| Conamara Burke | 10/10 | 2452 days | 4% |
| Ange Sorrensen | 10/10 | 2482 days | 4% |
| Ewoud Hasenbos | 10/10 | 2483 days | 4% |
| Amy Hammond | 10/10 | 2483 days | 4% |
| Owen Mitchell | 10/10 | 2513 days | 4% |
| Sarah Alderbas | 9/10 | 2513 days | 4% |
| Daniella Vega | 10/10 | 2514 days | 4% |
| Wayne & Chandalle | 10/10 | 2514 days | 4% |
| Brooke and Sean | 10/10 | 2514 days | 4% |
| Robert Bonas | 10/10 | 2514 days | 4% |
| Francis Ryan | 10/10 | 2514 days | 4% |
| Mike S | 10/10 | 2544 days | 4% |
| Kerry Seaworth | 10/10 | 2544 days | 4% |
| Adam | 10/10 | 2544 days | 4% |
| Eric and Linda | 10/10 | 2544 days | 4% |
| thomas bilbe | 10/10 | 2544 days | 4% |
| Kenny Reeves | 10/10 | 2727 days | 3% |
| Terry Rousseau | 10/10 | 2757 days | 3% |
| Oskar Rönneman | 10/10 | 2757 days | 3% |
| Liesbeth Groot | 9/10 | 2788 days | 3% |
| Miranda Grace | 7/10 | 2788 days | 3% |
| Jill Hore | 9/10 | 2789 days | 3% |
| Ian & Cheryl | 10/10 | 2789 days | 3% |
| Daisy | 9/10 | 2789 days | 3% |
| Joan Handasyde | 10/10 | 2817 days | 3% |
| Michal | 10/10 | 2817 days | 3% |
| Rosemary M | 10/10 | 2817 days | 3% |
| Melody Marks | 10/10 | 2847 days | 3% |
| John Duncan | 10/10 | 2847 days | 3% |
| Gabby Nash | 10/10 | 2847 days | 3% |
| Lisa Gossweiler | 10/10 | 2847 days | 3% |
| Marco | 10/10 | 2848 days | 3% |
| Jornt van Dijk | 10/10 | 2848 days | 3% |
| Michaela Oetzel | 10/10 | 2848 days | 3% |
| Roy | 10/10 | 2848 days | 3% |
| Sven Wilkens | 10/10 | 2848 days | 3% |
| Siegfried Behrendt | 1/10 | 2878 days | 1% |
| Amy Fulham | 10/10 | 2878 days | 3% |
| Marius Hundt | 10/10 | 2879 days | 3% |
| Veronika | 10/10 | 2879 days | 3% |
| Andrew & Mareike | 10/10 | 2879 days | 3% |
| Sacal | 10/10 | 2879 days | 3% |
| Brad McCulloch | 10/10 | 2879 days | 3% |
| Melanie Raczek | 10/10 | 2879 days | 3% |
| helbel | 7/10 | 2879 days | 3% |
| Rachael Dyson | 8/10 | 2908 days | 3% |
| CAMILLE ROBAUDI | 10/10 | 2909 days | 3% |
| Suzie and Ric | 10/10 | 2909 days | 3% |
| Larissa D | 10/10 | 2909 days | 3% |
| Claire Fitoussi | 10/10 | 2909 days | 3% |
| Andreas and Andrea | 10/10 | 2909 days | 3% |
| Mario Radl | 10/10 | 2909 days | 3% |
| paula | 10/10 | 2940 days | 3% |
| Rosalie Mathews | 10/10 | 2940 days | 3% |
| Eduard van der Weert | 9/10 | 2940 days | 3% |
| Karen Stephens | 10/10 | 2970 days | 3% |
| Katarzyna Tulwin | 10/10 | 3122 days | 2% |
| Renee Glenn | 10/10 | 3123 days | 2% |
| Denise Adamic | 9/10 | 3153 days | 2% |
| David Dam | 10/10 | 3153 days | 2% |
| Douglas Burbidge | 10/10 | 3153 days | 2% |
| Bronwyn Logan | 10/10 | 3181 days | 2% |
| Jacqueline Reimers | 10/10 | 3181 days | 2% |
| Dan Larson | 7/10 | 3181 days | 2% |
| Peggy Larson | 7/10 | 3181 days | 2% |
| Terri Kennedy | 10/10 | 3181 days | 2% |
| Elizabeth Layhe | 10/10 | 3181 days | 2% |
| Sophie & Nils | 10/10 | 3182 days | 2% |
| Boon Sheng Teo | 10/10 | 3212 days | 2% |
| Philippe ISOLA | 9/10 | 3212 days | 2% |
| David Owen | 10/10 | 3212 days | 2% |
| Xavier Ambroggio | 10/10 | 3213 days | 2% |
| Sophie Sheather | 10/10 | 3243 days | 2% |
| Michael Pitman | 10/10 | 3243 days | 2% |
| Wayne Ong | 10/10 | 3243 days | 2% |
| Cassandra Thomson | 10/10 | 3243 days | 2% |
| Helen Rimmer | 7/10 | 3243 days | 2% |
| diez fabrice | 9/10 | 3273 days | 2% |
| Owen Kaluza | 10/10 | 3273 days | 2% |
| fred atkins | 10/10 | 3273 days | 2% |
| Nivard van Gerrevink | 10/10 | 3273 days | 2% |
| Luke Meier | 10/10 | 3304 days | 2% |
| John Dougherty | 9/10 | 3304 days | 2% |
| Heidi Nicholl | 10/10 | 3457 days | 2% |
| Chloe Gibbs | 10/10 | 3487 days | 2% |
| Jasper de Groot | 9/10 | 3487 days | 2% |
| Wacker Michel | 10/10 | 3518 days | 2% |
| Rick Semo | 9/10 | 3518 days | 2% |
| Timo | 10/10 | 3518 days | 2% |
| Grant | 8/10 | 3534 days | 1% |
| Ann Trebitz | 10/10 | 3546 days | 2% |
| Janet Hopwood | 10/10 | 3546 days | 2% |
| Felix Dally | 9/10 | 3546 days | 2% |
| Chad Hobart | 10/10 | 3546 days | 2% |
| Tom Mayer | 9/10 | 3547 days | 2% |
| Peter Fand | 10/10 | 3577 days | 2% |
| Sebastiaan & Chloé De Vries | 10/10 | 3577 days | 2% |
| dani salamon | 10/10 | 3577 days | 2% |
| Ian & Irene Jameison | 10/10 | 3577 days | 2% |
| Bill Lafferty | 10/10 | 3577 days | 2% |
| Philippe Colas | 10/10 | 3577 days | 2% |
| Ellen Obenland | 10/10 | 3577 days | 2% |
| DC_NZ | 10/10 | 3608 days | 2% |
| Sara Kim | 10/10 | 3608 days | 2% |
| Thomas Mulley | 10/10 | 3608 days | 2% |
| Marcal Serrallonga | 10/10 | 3608 days | 2% |
| Francis0123456 | 10/10 | 3638 days | 1% |
| Merel Blonk | 10/10 | 3638 days | 1% |
| David Webster | 9/10 | 3638 days | 1% |
| Freddy | 9/10 | 3638 days | 1% |
| Rick S | 10/10 | 3852 days | 1% |
| Katharina Eylens | 10/10 | 3852 days | 1% |
| Mark Adriance | 9/10 | 3883 days | 1% |
| Jan Hulleman | 9/10 | 3883 days | 1% |
| Robert Schellekens | 10/10 | 3884 days | 1% |
| Luca Staudt | 9/10 | 3884 days | 1% |
| Annalies Beard | 10/10 | 3894 days | 1% |
| Benjamin Hall | 10/10 | 3912 days | 1% |
| Madeline Rae | 10/10 | 3943 days | 1% |
| Janet Newton | 10/10 | 3943 days | 1% |
| Ewa Starzomska | 9/10 | 3943 days | 1% |
| David Donnelly | 10/10 | 3944 days | 1% |
| Kelly Peacock | 10/10 | 3944 days | 1% |
| Johan Van Buren | 9/10 | 3944 days | 1% |
| Eleanor Pundyk | 10/10 | 3944 days | 1% |
| Lorenzo Raco | 10/10 | 3974 days | 1% |
| Tess G. | 10/10 | 3974 days | 1% |
| Simone Buerkli | 10/10 | 3975 days | 1% |
| Tuomas Nikoskinen | 10/10 | 3975 days | 1% |
| Line Lefevre Nielsen | 10/10 | 3975 days | 1% |
| Newzealand2015 | 10/10 | 4004 days | 1% |
| Juergen | 10/10 | 4004 days | 1% |
| karen Eade | 10/10 | 4005 days | 1% |
| Hidde Verschuur | 10/10 | 4005 days | 1% |
| Warren Reece | 10/10 | 4005 days | 1% |
| Vincent Gunn | 10/10 | 4065 days | 1% |
| Bill Dorman | 10/10 | 4218 days | 0% |
| Gabriel Schönung | 10/10 | 4218 days | 0% |
| Sarah Osborne | 10/10 | 4249 days | 0% |
| Danielle Pohn | 10/10 | 4249 days | 0% |
| Denise Donaldson | 10/10 | 4249 days | 0% |
| Jaap Velthuis | 10/10 | 4277 days | 0% |
| John Cobley | 10/10 | 4277 days | 0% |
| Graham Jenkins | 10/10 | 4277 days | 0% |
| Christoph Lagger | 10/10 | 4308 days | 0% |
| AUDREY BIGAND | 10/10 | 4308 days | 0% |
| Richard Kop | 9/10 | 4308 days | 0% |
| Romke Wijma | 8/10 | 4308 days | 0% |
| Fiona Buglass | 10/10 | 4308 days | 0% |
| Elisa Vireca | 10/10 | 4308 days | 0% |
| Christophe Scieszka | 10/10 | 4308 days | 0% |
| Pamela Hintie | 10/10 | 4308 days | 0% |
| Tracy Kovacs | 10/10 | 4308 days | 0% |
| Sophie James | 8/10 | 4326 days | 0% |
| Zuzka Prokopova | 10/10 | 4339 days | 0% |
| Billy1951 | 8/10 | 4339 days | 0% |
| Jason Leet | 10/10 | 4369 days | 0% |
| Markus | 10/10 | 4584 days | 1% |
| Amy Gately | 10/10 | 4615 days | 1% |
| Simon Dixon | 10/10 | 4615 days | 1% |
| Bryan Fisher | 10/10 | 4615 days | 1% |
| Joy S | 9/10 | 4615 days | 1% |
| Florian Lisa | 10/10 | 4615 days | 1% |
| Tim Soukop | 10/10 | 4615 days | 1% |
| James Johnstone | 10/10 | 4615 days | 1% |
| Sebastian Gartner | 10/10 | 4643 days | 1% |
| Michaela Boysen | 10/10 | 4674 days | 1% |
| Helga van der Linden | 9/10 | 4674 days | 1% |
| brian herberte | 9/10 | 4674 days | 1% |
| Anna Garlicka | 10/10 | 4674 days | 1% |
| JUAN VALCARCEL | 9/10 | 4674 days | 1% |
| Anje | 10/10 | 4674 days | 1% |
| Mo Bottger | 10/10 | 4674 days | 1% |
| Bakkerfamily | 9/10 | 4705 days | 1% |
| Stuart Curran | 10/10 | 4735 days | 1% |
| Daniel Kaiser | 10/10 | 4766 days | 1% |
| Enna Keet | 7/10 | 4992 days | 1% |
| Chris Peterson | 10/10 | 5008 days | 1% |
| Christoph Erb | 10/10 | 5008 days | 1% |
| Lars Petersen | 10/10 | 5008 days | 1% |
| DonHendricks | 10/10 | 5008 days | 1% |
| Charly Kempf | 10/10 | 5039 days | 1% |
| Piet de Jong | 8/10 | 5039 days | 1% |
| Natalie Abendroth | 10/10 | 5039 days | 1% |
| Bernard | 10/10 | 5070 days | 1% |
| Kali Lohman | 9/10 | 5086 days | 1% |
| cs cs | 10/10 | 5100 days | 1% |
| Juergen Lake Constance | 10/10 | 5100 days | 1% |
| E C Frans | 8/10 | 5709 days | 1% |
| Jol Balder | 8/10 | 5727 days | 1% |
| Tanja Haring | 8/10 | 6089 days | 1% |
| Robert Trostle | 9/10 | 6104 days | 1% |
| Maxim van Schijndel | 7/10 | 6178 days | 1% |
| Chris | 9/10 | 6474 days | 1% |
| Greg and Sue | 8/10 | 6801 days | 1% |
| Gabriel Faber | 8/10 | 6885 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Campa South Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.35% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Campa South Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Campa South Rentals experience has been adjusted for 184 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 181 | -3.29% |
| 182 | -3.31% |
| 183 | -3.33% |
| 184 | -3.35% |
| 185 | -3.37% |
| 186 | -3.39% |
| 187 | -3.40% |
| … | … |
Balancing Adjustment
0.82% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.