Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.60%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 2311 days | 86% |
| Harshal Patil | 10/10 | 2342 days | 100% |
| Glendha Kreutzer | 10/10 | 2342 days | 100% |
| Pamela Johnson | 9/10 | 2342 days | 99% |
| Arturo Yague | 7/10 | 2342 days | 92% |
| Jordi Marin | 3/10 | 2343 days | 50% |
| Nurit Klinghoffer | 5/10 | 2648 days | 62% |
| Tomas Muller | 9/10 | 2648 days | 83% |
| Beth | 9/10 | 2677 days | 81% |
| Sivan Redel | 9/10 | 2768 days | 76% |
| KIHYUN YOU | 10/10 | 3072 days | 61% |
| Violet | 8/10 | 3072 days | 59% |
| Tim Struessmann | 8/10 | 3378 days | 43% |
| Gloria | 10/10 | 3378 days | 44% |
| Liah Sun | 10/10 | 3378 days | 44% |
| Rick Andres | 10/10 | 3378 days | 44% |
| Monica Francia | 10/10 | 3420 days | 42% |
| Lori Nicole Brackbill | 10/10 | 3437 days | 41% |
| Pim Vermerris | 8/10 | 3437 days | 40% |
| Christian Schaefer | 8/10 | 3437 days | 40% |
| May | 10/10 | 3481 days | 39% |
| Kat | 8/10 | 3481 days | 38% |
| Claudia Klinge | 10/10 | 3508 days | 37% |
| Heidi Newnham | 10/10 | 3712 days | 27% |
| Chantal Compagner | 7/10 | 3717 days | 24% |
| Bas Marinus | 8/10 | 3728 days | 25% |
| Michael Busching | 10/10 | 3732 days | 25% |
| Carsten Purschke | 6/10 | 3743 days | 20% |
| Chris Hamnett | 9/10 | 3743 days | 25% |
| ANDREY ABLAMUNETS | 5/10 | 3744 days | 17% |
| Esther Deloure | 5/10 | 3744 days | 17% |
| Aaron Stalley | 6/10 | 3752 days | 20% |
| THOMAS TARTARY | 8/10 | 3773 days | 23% |
| Ives van Neck | 10/10 | 3773 days | 23% |
| Leanna Wyer | 9/10 | 3780 days | 23% |
| Elisabeth Grabner | 8/10 | 3791 days | 22% |
| Stefanie Giese | 8/10 | 3793 days | 22% |
| Lena Seelert | 4/10 | 3804 days | 11% |
| Eline Meijer | 9/10 | 3816 days | 21% |
| Julia Martin | 8/10 | 3820 days | 20% |
| Anika and Mike | 8/10 | 3831 days | 20% |
| Howard Lockhart | 9/10 | 3864 days | 18% |
| Charles Aubry | 8/10 | 4132 days | 4% |
| Martin Kroek | 9/10 | 4144 days | 3% |
| Raita | 9/10 | 4201 days | 0% |
| Polly Rider | 8/10 | 4204 days | 0% |
| Simon Mehlmann | 8/10 | 4452 days | 18% |
| Carolin Siegert | 8/10 | 4452 days | 18% |
| Christopher Buch Madsen | 7/10 | 4470 days | 16% |
| Nina Helmling | 10/10 | 4473 days | 18% |
| Anna Sternberg | 9/10 | 4476 days | 18% |
| Mara | 7/10 | 4477 days | 16% |
| Janne Hansen | 10/10 | 4483 days | 18% |
| Dana | 9/10 | 4493 days | 18% |
| Lena Jensen | 8/10 | 4510 days | 18% |
| Aude Moulin | 6/10 | 4516 days | 14% |
| Ludvig Fagerstrom | 8/10 | 4522 days | 18% |
| Johanna Bak | 7/10 | 4522 days | 16% |
| Fabian Lee | 7/10 | 4533 days | 16% |
| Bertrand Gilles | 6/10 | 4822 days | 14% |
| Supiot Zudovic | 9/10 | 4822 days | 18% |
| Lisa | 8/10 | 4824 days | 18% |
| Rampon | 9/10 | 4827 days | 18% |
| Debiesse | 7/10 | 4828 days | 16% |
| Mo Downes | 5/10 | 4854 days | 12% |
| Markus Braun | 10/10 | 4899 days | 18% |
| Bene | 9/10 | 4916 days | 18% |
| Aurelie Morin | 8/10 | 4921 days | 18% |
| Andreas and Christine and Nora Busch | 7/10 | 4929 days | 16% |
| Simon_J | 10/10 | 4930 days | 18% |
| jooj | 1/10 | 4930 days | 2% |
| S B | 4/10 | 4930 days | 9% |
| W_Cameron | 1/10 | 5052 days | 2% |
| Jurgen Joyce | 6/10 | 5197 days | 14% |
| J Jmal | 6/10 | 5201 days | 14% |
| Nicholas Prakenhammar | 7/10 | 5218 days | 16% |
| Margaret Wendell | 10/10 | 5232 days | 18% |
| Johan | 8/10 | 5232 days | 18% |
| Roberto Hallblom | 8/10 | 5232 days | 18% |
| Therese | 8/10 | 5232 days | 18% |
| Mesa Anderson | 10/10 | 5234 days | 18% |
| schmechf | 6/10 | 5265 days | 14% |
| matta | 2/10 | 5265 days | 3% |
| Lefty | 10/10 | 5265 days | 18% |
| estatemanager1 | 10/10 | 5296 days | 18% |
| Debby | 10/10 | 5387 days | 18% |
| Nong | 10/10 | 5387 days | 18% |
| Karin & Bastiaan | 6/10 | 5535 days | 14% |
| Dogoneit | 9/10 | 5540 days | 18% |
| Markus | 6/10 | 5543 days | 14% |
| Adi Leheucel | 9/10 | 5552 days | 18% |
| Marian | 9/10 | 5557 days | 18% |
| Amanda Neall | 9/10 | 5563 days | 18% |
| Emma Ducat | 10/10 | 5571 days | 18% |
| Mirka Tinterova | 8/10 | 5573 days | 18% |
| Mark | 7/10 | 5578 days | 16% |
| Frank Lehe | 6/10 | 5584 days | 14% |
| Arne Kiesbye | 7/10 | 5585 days | 16% |
| Canille Lechat | 7/10 | 5588 days | 16% |
| Daniela Seibel | 10/10 | 5591 days | 18% |
| Jean-Paul Le Clair | 8/10 | 5593 days | 18% |
| Ashleigh Buckley | 8/10 | 5599 days | 18% |
| David Boyle | 7/10 | 5599 days | 16% |
| JaneWiltshire | 10/10 | 5599 days | 18% |
| OhWhatAFamily | 10/10 | 5599 days | 18% |
| TheBigLebowski | 10/10 | 5630 days | 18% |
| HoBerg | 1/10 | 5661 days | 2% |
| JudyandAndre | 10/10 | 5661 days | 18% |
| Antoine Del | 8/10 | 5926 days | 18% |
| S Millet | 6/10 | 5942 days | 14% |
| Gail Mckinstry | 8/10 | 5942 days | 18% |
| Jan Kuenzel | 8/10 | 5942 days | 18% |
| Hans de Rijk | 8/10 | 5946 days | 18% |
| Johan | 8/10 | 5946 days | 18% |
| Sue | 9/10 | 5949 days | 18% |
| Mark Marg | 8/10 | 5963 days | 18% |
| sanneb1 | 8/10 | 6011 days | 18% |
| jameswhite | 8/10 | 6018 days | 18% |
| lund | 2/10 | 6026 days | 3% |
| Bas van Schagen | 7/10 | 6033 days | 16% |
| Chris Leach | 7/10 | 6033 days | 16% |
| Jenny Davies | 8/10 | 6036 days | 18% |
| Kitty | 9/10 | 6287 days | 18% |
| CornelissenS | 9/10 | 6287 days | 18% |
| Wouter Muller | 7/10 | 6293 days | 16% |
| DavidMurray | 7/10 | 6304 days | 16% |
| Wilco | 7/10 | 6332 days | 16% |
| Oliver | 7/10 | 6334 days | 16% |
| Filippo | 8/10 | 6338 days | 18% |
| Sofie | 9/10 | 6387 days | 18% |
| Benjamin Throk | 9/10 | 6649 days | 18% |
| Bauer | 10/10 | 6668 days | 18% |
| Walker | 7/10 | 6718 days | 16% |
| Wouter Ewalts | 7/10 | 6752 days | 16% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.45% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 106 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.42% |
| 198 | -2.43% |
| 199 | -2.44% |
| 200 | -2.45% |
| 201 | -2.46% |
| 202 | -2.48% |
| 203 | -2.49% |
| … | … |
Balancing Adjustment
4.22% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.