Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.51%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 2385 days | 87% |
| Harshal Patil | 10/10 | 2416 days | 100% |
| Glendha Kreutzer | 10/10 | 2416 days | 100% |
| Pamela Johnson | 9/10 | 2416 days | 99% |
| Arturo Yague | 7/10 | 2416 days | 93% |
| Jordi Marin | 3/10 | 2417 days | 52% |
| Nurit Klinghoffer | 5/10 | 2722 days | 62% |
| Tomas Muller | 9/10 | 2722 days | 83% |
| Beth | 9/10 | 2751 days | 81% |
| Sivan Redel | 9/10 | 2842 days | 76% |
| KIHYUN YOU | 10/10 | 3146 days | 61% |
| Violet | 8/10 | 3146 days | 60% |
| Tim Struessmann | 8/10 | 3452 days | 43% |
| Gloria | 10/10 | 3452 days | 44% |
| Liah Sun | 10/10 | 3452 days | 44% |
| Rick Andres | 10/10 | 3452 days | 44% |
| Monica Francia | 10/10 | 3494 days | 42% |
| Lori Nicole Brackbill | 10/10 | 3511 days | 41% |
| Pim Vermerris | 8/10 | 3511 days | 40% |
| Christian Schaefer | 8/10 | 3511 days | 40% |
| May | 10/10 | 3555 days | 39% |
| Kat | 8/10 | 3555 days | 38% |
| Claudia Klinge | 10/10 | 3582 days | 37% |
| Heidi Newnham | 10/10 | 3786 days | 27% |
| Chantal Compagner | 7/10 | 3791 days | 24% |
| Bas Marinus | 8/10 | 3802 days | 25% |
| Michael Busching | 10/10 | 3806 days | 25% |
| Carsten Purschke | 6/10 | 3817 days | 21% |
| Chris Hamnett | 9/10 | 3817 days | 25% |
| ANDREY ABLAMUNETS | 5/10 | 3818 days | 18% |
| Esther Deloure | 5/10 | 3818 days | 18% |
| Aaron Stalley | 6/10 | 3826 days | 20% |
| THOMAS TARTARY | 8/10 | 3847 days | 23% |
| Ives van Neck | 10/10 | 3847 days | 23% |
| Leanna Wyer | 9/10 | 3854 days | 23% |
| Elisabeth Grabner | 8/10 | 3865 days | 22% |
| Stefanie Giese | 8/10 | 3867 days | 22% |
| Lena Seelert | 4/10 | 3878 days | 12% |
| Eline Meijer | 9/10 | 3890 days | 21% |
| Julia Martin | 8/10 | 3894 days | 20% |
| Anika and Mike | 8/10 | 3905 days | 20% |
| Howard Lockhart | 9/10 | 3938 days | 18% |
| Charles Aubry | 8/10 | 4206 days | 4% |
| Martin Kroek | 9/10 | 4218 days | 3% |
| Raita | 9/10 | 4275 days | 0% |
| Polly Rider | 8/10 | 4278 days | 0% |
| Simon Mehlmann | 8/10 | 4526 days | 22% |
| Carolin Siegert | 8/10 | 4526 days | 22% |
| Christopher Buch Madsen | 7/10 | 4544 days | 20% |
| Nina Helmling | 10/10 | 4547 days | 22% |
| Anna Sternberg | 9/10 | 4550 days | 22% |
| Mara | 7/10 | 4551 days | 20% |
| Janne Hansen | 10/10 | 4557 days | 22% |
| Dana | 9/10 | 4567 days | 22% |
| Lena Jensen | 8/10 | 4584 days | 22% |
| Aude Moulin | 6/10 | 4590 days | 18% |
| Ludvig Fagerstrom | 8/10 | 4596 days | 22% |
| Johanna Bak | 7/10 | 4596 days | 20% |
| Fabian Lee | 7/10 | 4607 days | 20% |
| Bertrand Gilles | 6/10 | 4896 days | 18% |
| Supiot Zudovic | 9/10 | 4896 days | 22% |
| Lisa | 8/10 | 4898 days | 22% |
| Rampon | 9/10 | 4901 days | 22% |
| Debiesse | 7/10 | 4902 days | 20% |
| Mo Downes | 5/10 | 4928 days | 16% |
| Markus Braun | 10/10 | 4973 days | 22% |
| Bene | 9/10 | 4990 days | 22% |
| Aurelie Morin | 8/10 | 4995 days | 22% |
| Andreas and Christine and Nora Busch | 7/10 | 5003 days | 20% |
| Simon_J | 10/10 | 5004 days | 22% |
| jooj | 1/10 | 5004 days | 6% |
| S B | 4/10 | 5004 days | 13% |
| W_Cameron | 1/10 | 5126 days | 6% |
| Jurgen Joyce | 6/10 | 5271 days | 18% |
| J Jmal | 6/10 | 5275 days | 18% |
| Nicholas Prakenhammar | 7/10 | 5292 days | 20% |
| Margaret Wendell | 10/10 | 5306 days | 22% |
| Johan | 8/10 | 5306 days | 22% |
| Roberto Hallblom | 8/10 | 5306 days | 22% |
| Therese | 8/10 | 5306 days | 22% |
| Mesa Anderson | 10/10 | 5308 days | 22% |
| schmechf | 6/10 | 5339 days | 18% |
| matta | 2/10 | 5339 days | 7% |
| Lefty | 10/10 | 5339 days | 22% |
| estatemanager1 | 10/10 | 5370 days | 22% |
| Debby | 10/10 | 5461 days | 22% |
| Nong | 10/10 | 5461 days | 22% |
| Karin & Bastiaan | 6/10 | 5609 days | 18% |
| Dogoneit | 9/10 | 5614 days | 22% |
| Markus | 6/10 | 5617 days | 18% |
| Adi Leheucel | 9/10 | 5626 days | 22% |
| Marian | 9/10 | 5631 days | 22% |
| Amanda Neall | 9/10 | 5637 days | 22% |
| Emma Ducat | 10/10 | 5645 days | 22% |
| Mirka Tinterova | 8/10 | 5647 days | 22% |
| Mark | 7/10 | 5652 days | 20% |
| Frank Lehe | 6/10 | 5658 days | 18% |
| Arne Kiesbye | 7/10 | 5659 days | 20% |
| Canille Lechat | 7/10 | 5662 days | 20% |
| Daniela Seibel | 10/10 | 5665 days | 22% |
| Jean-Paul Le Clair | 8/10 | 5667 days | 22% |
| Ashleigh Buckley | 8/10 | 5673 days | 22% |
| David Boyle | 7/10 | 5673 days | 20% |
| JaneWiltshire | 10/10 | 5673 days | 22% |
| OhWhatAFamily | 10/10 | 5673 days | 22% |
| TheBigLebowski | 10/10 | 5704 days | 22% |
| HoBerg | 1/10 | 5735 days | 6% |
| JudyandAndre | 10/10 | 5735 days | 22% |
| Antoine Del | 8/10 | 6000 days | 22% |
| S Millet | 6/10 | 6016 days | 18% |
| Gail Mckinstry | 8/10 | 6016 days | 22% |
| Jan Kuenzel | 8/10 | 6016 days | 22% |
| Hans de Rijk | 8/10 | 6020 days | 22% |
| Johan | 8/10 | 6020 days | 22% |
| Sue | 9/10 | 6023 days | 22% |
| Mark Marg | 8/10 | 6037 days | 22% |
| sanneb1 | 8/10 | 6085 days | 22% |
| jameswhite | 8/10 | 6092 days | 22% |
| lund | 2/10 | 6100 days | 7% |
| Bas van Schagen | 7/10 | 6107 days | 20% |
| Chris Leach | 7/10 | 6107 days | 20% |
| Jenny Davies | 8/10 | 6110 days | 22% |
| Kitty | 9/10 | 6361 days | 22% |
| CornelissenS | 9/10 | 6361 days | 22% |
| Wouter Muller | 7/10 | 6367 days | 20% |
| DavidMurray | 7/10 | 6378 days | 20% |
| Wilco | 7/10 | 6406 days | 20% |
| Oliver | 7/10 | 6408 days | 20% |
| Filippo | 8/10 | 6412 days | 22% |
| Sofie | 9/10 | 6461 days | 22% |
| Benjamin Throk | 9/10 | 6723 days | 22% |
| Bauer | 10/10 | 6742 days | 22% |
| Walker | 7/10 | 6792 days | 20% |
| Wouter Ewalts | 7/10 | 6826 days | 20% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.28% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 115 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.24% |
| 198 | -2.26% |
| 199 | -2.27% |
| 200 | -2.28% |
| 201 | -2.29% |
| 202 | -2.30% |
| 203 | -2.31% |
| … | … |
Balancing Adjustment
4.18% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.