Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.53%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 2371 days | 87% |
| Harshal Patil | 10/10 | 2402 days | 100% |
| Glendha Kreutzer | 10/10 | 2402 days | 100% |
| Pamela Johnson | 9/10 | 2402 days | 99% |
| Arturo Yague | 7/10 | 2402 days | 93% |
| Jordi Marin | 3/10 | 2403 days | 52% |
| Nurit Klinghoffer | 5/10 | 2708 days | 62% |
| Tomas Muller | 9/10 | 2708 days | 83% |
| Beth | 9/10 | 2737 days | 81% |
| Sivan Redel | 9/10 | 2828 days | 76% |
| KIHYUN YOU | 10/10 | 3132 days | 61% |
| Violet | 8/10 | 3132 days | 60% |
| Tim Struessmann | 8/10 | 3438 days | 43% |
| Gloria | 10/10 | 3438 days | 44% |
| Liah Sun | 10/10 | 3438 days | 44% |
| Rick Andres | 10/10 | 3438 days | 44% |
| Monica Francia | 10/10 | 3480 days | 42% |
| Lori Nicole Brackbill | 10/10 | 3497 days | 41% |
| Pim Vermerris | 8/10 | 3497 days | 40% |
| Christian Schaefer | 8/10 | 3497 days | 40% |
| May | 10/10 | 3541 days | 39% |
| Kat | 8/10 | 3541 days | 38% |
| Claudia Klinge | 10/10 | 3568 days | 37% |
| Heidi Newnham | 10/10 | 3772 days | 27% |
| Chantal Compagner | 7/10 | 3777 days | 24% |
| Bas Marinus | 8/10 | 3788 days | 25% |
| Michael Busching | 10/10 | 3792 days | 25% |
| Carsten Purschke | 6/10 | 3803 days | 21% |
| Chris Hamnett | 9/10 | 3803 days | 25% |
| ANDREY ABLAMUNETS | 5/10 | 3804 days | 17% |
| Esther Deloure | 5/10 | 3804 days | 17% |
| Aaron Stalley | 6/10 | 3812 days | 20% |
| THOMAS TARTARY | 8/10 | 3833 days | 23% |
| Ives van Neck | 10/10 | 3833 days | 23% |
| Leanna Wyer | 9/10 | 3840 days | 23% |
| Elisabeth Grabner | 8/10 | 3851 days | 22% |
| Stefanie Giese | 8/10 | 3853 days | 22% |
| Lena Seelert | 4/10 | 3864 days | 12% |
| Eline Meijer | 9/10 | 3876 days | 21% |
| Julia Martin | 8/10 | 3880 days | 20% |
| Anika and Mike | 8/10 | 3891 days | 20% |
| Howard Lockhart | 9/10 | 3924 days | 18% |
| Charles Aubry | 8/10 | 4192 days | 4% |
| Martin Kroek | 9/10 | 4204 days | 3% |
| Raita | 9/10 | 4261 days | 0% |
| Polly Rider | 8/10 | 4264 days | 0% |
| Simon Mehlmann | 8/10 | 4512 days | 21% |
| Carolin Siegert | 8/10 | 4512 days | 21% |
| Christopher Buch Madsen | 7/10 | 4530 days | 19% |
| Nina Helmling | 10/10 | 4533 days | 21% |
| Anna Sternberg | 9/10 | 4536 days | 21% |
| Mara | 7/10 | 4537 days | 19% |
| Janne Hansen | 10/10 | 4543 days | 21% |
| Dana | 9/10 | 4553 days | 21% |
| Lena Jensen | 8/10 | 4570 days | 21% |
| Aude Moulin | 6/10 | 4576 days | 18% |
| Ludvig Fagerstrom | 8/10 | 4582 days | 21% |
| Johanna Bak | 7/10 | 4582 days | 19% |
| Fabian Lee | 7/10 | 4593 days | 19% |
| Bertrand Gilles | 6/10 | 4882 days | 18% |
| Supiot Zudovic | 9/10 | 4882 days | 21% |
| Lisa | 8/10 | 4884 days | 21% |
| Rampon | 9/10 | 4887 days | 21% |
| Debiesse | 7/10 | 4888 days | 19% |
| Mo Downes | 5/10 | 4914 days | 15% |
| Markus Braun | 10/10 | 4959 days | 21% |
| Bene | 9/10 | 4976 days | 21% |
| Aurelie Morin | 8/10 | 4981 days | 21% |
| Andreas and Christine and Nora Busch | 7/10 | 4989 days | 19% |
| Simon_J | 10/10 | 4990 days | 21% |
| jooj | 1/10 | 4990 days | 5% |
| S B | 4/10 | 4990 days | 12% |
| W_Cameron | 1/10 | 5112 days | 5% |
| Jurgen Joyce | 6/10 | 5257 days | 18% |
| J Jmal | 6/10 | 5261 days | 18% |
| Nicholas Prakenhammar | 7/10 | 5278 days | 19% |
| Margaret Wendell | 10/10 | 5292 days | 21% |
| Johan | 8/10 | 5292 days | 21% |
| Roberto Hallblom | 8/10 | 5292 days | 21% |
| Therese | 8/10 | 5292 days | 21% |
| Mesa Anderson | 10/10 | 5294 days | 21% |
| schmechf | 6/10 | 5325 days | 18% |
| matta | 2/10 | 5325 days | 6% |
| Lefty | 10/10 | 5325 days | 21% |
| estatemanager1 | 10/10 | 5356 days | 21% |
| Debby | 10/10 | 5447 days | 21% |
| Nong | 10/10 | 5447 days | 21% |
| Karin & Bastiaan | 6/10 | 5595 days | 18% |
| Dogoneit | 9/10 | 5600 days | 21% |
| Markus | 6/10 | 5603 days | 18% |
| Adi Leheucel | 9/10 | 5612 days | 21% |
| Marian | 9/10 | 5617 days | 21% |
| Amanda Neall | 9/10 | 5623 days | 21% |
| Emma Ducat | 10/10 | 5631 days | 21% |
| Mirka Tinterova | 8/10 | 5633 days | 21% |
| Mark | 7/10 | 5638 days | 19% |
| Frank Lehe | 6/10 | 5644 days | 18% |
| Arne Kiesbye | 7/10 | 5645 days | 19% |
| Canille Lechat | 7/10 | 5648 days | 19% |
| Daniela Seibel | 10/10 | 5651 days | 21% |
| Jean-Paul Le Clair | 8/10 | 5653 days | 21% |
| Ashleigh Buckley | 8/10 | 5659 days | 21% |
| David Boyle | 7/10 | 5659 days | 19% |
| JaneWiltshire | 10/10 | 5659 days | 21% |
| OhWhatAFamily | 10/10 | 5659 days | 21% |
| TheBigLebowski | 10/10 | 5690 days | 21% |
| HoBerg | 1/10 | 5721 days | 5% |
| JudyandAndre | 10/10 | 5721 days | 21% |
| Antoine Del | 8/10 | 5986 days | 21% |
| S Millet | 6/10 | 6002 days | 18% |
| Gail Mckinstry | 8/10 | 6002 days | 21% |
| Jan Kuenzel | 8/10 | 6002 days | 21% |
| Hans de Rijk | 8/10 | 6006 days | 21% |
| Johan | 8/10 | 6006 days | 21% |
| Sue | 9/10 | 6009 days | 21% |
| Mark Marg | 8/10 | 6023 days | 21% |
| sanneb1 | 8/10 | 6071 days | 21% |
| jameswhite | 8/10 | 6078 days | 21% |
| lund | 2/10 | 6086 days | 6% |
| Bas van Schagen | 7/10 | 6093 days | 19% |
| Chris Leach | 7/10 | 6093 days | 19% |
| Jenny Davies | 8/10 | 6096 days | 21% |
| Kitty | 9/10 | 6347 days | 21% |
| CornelissenS | 9/10 | 6347 days | 21% |
| Wouter Muller | 7/10 | 6353 days | 19% |
| DavidMurray | 7/10 | 6364 days | 19% |
| Wilco | 7/10 | 6392 days | 19% |
| Oliver | 7/10 | 6394 days | 19% |
| Filippo | 8/10 | 6398 days | 21% |
| Sofie | 9/10 | 6447 days | 21% |
| Benjamin Throk | 9/10 | 6709 days | 21% |
| Bauer | 10/10 | 6728 days | 21% |
| Walker | 7/10 | 6778 days | 19% |
| Wouter Ewalts | 7/10 | 6812 days | 19% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.09% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 123 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.06% |
| 198 | -2.07% |
| 199 | -2.08% |
| 200 | -2.09% |
| 201 | -2.10% |
| 202 | -2.12% |
| 203 | -2.13% |
| … | … |
Balancing Adjustment
4.11% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.