Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.71%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 2210 days | 87% |
| Harshal Patil | 10/10 | 2241 days | 100% |
| Glendha Kreutzer | 10/10 | 2241 days | 100% |
| Pamela Johnson | 9/10 | 2241 days | 99% |
| Arturo Yague | 7/10 | 2241 days | 93% |
| Jordi Marin | 3/10 | 2242 days | 54% |
| Nurit Klinghoffer | 5/10 | 2547 days | 65% |
| Tomas Muller | 9/10 | 2547 days | 85% |
| Beth | 9/10 | 2576 days | 83% |
| Sivan Redel | 9/10 | 2667 days | 79% |
| KIHYUN YOU | 10/10 | 2971 days | 66% |
| Violet | 8/10 | 2971 days | 65% |
| Tim Struessmann | 8/10 | 3277 days | 50% |
| Gloria | 10/10 | 3277 days | 51% |
| Liah Sun | 10/10 | 3277 days | 51% |
| Rick Andres | 10/10 | 3277 days | 51% |
| Monica Francia | 10/10 | 3319 days | 50% |
| Lori Nicole Brackbill | 10/10 | 3336 days | 49% |
| Pim Vermerris | 8/10 | 3336 days | 48% |
| Christian Schaefer | 8/10 | 3336 days | 48% |
| May | 10/10 | 3380 days | 47% |
| Kat | 8/10 | 3380 days | 46% |
| Claudia Klinge | 10/10 | 3407 days | 45% |
| Heidi Newnham | 10/10 | 3611 days | 36% |
| Chantal Compagner | 7/10 | 3616 days | 33% |
| Bas Marinus | 8/10 | 3627 days | 34% |
| Michael Busching | 10/10 | 3631 days | 35% |
| Carsten Purschke | 6/10 | 3642 days | 30% |
| Chris Hamnett | 9/10 | 3642 days | 34% |
| ANDREY ABLAMUNETS | 5/10 | 3643 days | 26% |
| Esther Deloure | 5/10 | 3643 days | 26% |
| Aaron Stalley | 6/10 | 3651 days | 29% |
| THOMAS TARTARY | 8/10 | 3672 days | 32% |
| Ives van Neck | 10/10 | 3672 days | 33% |
| Leanna Wyer | 9/10 | 3679 days | 32% |
| Elisabeth Grabner | 8/10 | 3690 days | 32% |
| Stefanie Giese | 8/10 | 3692 days | 31% |
| Lena Seelert | 4/10 | 3703 days | 21% |
| Eline Meijer | 9/10 | 3715 days | 31% |
| Julia Martin | 8/10 | 3719 days | 30% |
| Anika and Mike | 8/10 | 3730 days | 30% |
| Howard Lockhart | 9/10 | 3763 days | 28% |
| Charles Aubry | 8/10 | 4031 days | 16% |
| Martin Kroek | 9/10 | 4043 days | 15% |
| Raita | 9/10 | 4100 days | 13% |
| Polly Rider | 8/10 | 4103 days | 13% |
| Simon Mehlmann | 8/10 | 4351 days | 1% |
| Carolin Siegert | 8/10 | 4351 days | 1% |
| Christopher Buch Madsen | 7/10 | 4369 days | 0% |
| Nina Helmling | 10/10 | 4372 days | 0% |
| Anna Sternberg | 9/10 | 4375 days | 0% |
| Mara | 7/10 | 4376 days | 0% |
| Janne Hansen | 10/10 | 4382 days | 24% |
| Dana | 9/10 | 4392 days | 24% |
| Lena Jensen | 8/10 | 4409 days | 23% |
| Aude Moulin | 6/10 | 4415 days | 20% |
| Ludvig Fagerstrom | 8/10 | 4421 days | 23% |
| Johanna Bak | 7/10 | 4421 days | 22% |
| Fabian Lee | 7/10 | 4432 days | 22% |
| Bertrand Gilles | 6/10 | 4721 days | 20% |
| Supiot Zudovic | 9/10 | 4721 days | 24% |
| Lisa | 8/10 | 4723 days | 23% |
| Rampon | 9/10 | 4726 days | 24% |
| Debiesse | 7/10 | 4727 days | 22% |
| Mo Downes | 5/10 | 4753 days | 18% |
| Markus Braun | 10/10 | 4798 days | 24% |
| Bene | 9/10 | 4815 days | 24% |
| Aurelie Morin | 8/10 | 4820 days | 23% |
| Andreas and Christine and Nora Busch | 7/10 | 4828 days | 22% |
| Simon_J | 10/10 | 4829 days | 24% |
| jooj | 1/10 | 4829 days | 10% |
| S B | 4/10 | 4829 days | 15% |
| W_Cameron | 1/10 | 4951 days | 10% |
| Jurgen Joyce | 6/10 | 5096 days | 20% |
| J Jmal | 6/10 | 5100 days | 20% |
| Nicholas Prakenhammar | 7/10 | 5117 days | 22% |
| Margaret Wendell | 10/10 | 5131 days | 24% |
| Johan | 8/10 | 5131 days | 23% |
| Roberto Hallblom | 8/10 | 5131 days | 23% |
| Therese | 8/10 | 5131 days | 23% |
| Mesa Anderson | 10/10 | 5133 days | 24% |
| schmechf | 6/10 | 5164 days | 20% |
| matta | 2/10 | 5164 days | 11% |
| Lefty | 10/10 | 5164 days | 24% |
| estatemanager1 | 10/10 | 5195 days | 24% |
| Debby | 10/10 | 5286 days | 24% |
| Nong | 10/10 | 5286 days | 24% |
| Karin & Bastiaan | 6/10 | 5434 days | 20% |
| Dogoneit | 9/10 | 5439 days | 24% |
| Markus | 6/10 | 5442 days | 20% |
| Adi Leheucel | 9/10 | 5451 days | 24% |
| Marian | 9/10 | 5456 days | 24% |
| Amanda Neall | 9/10 | 5462 days | 24% |
| Emma Ducat | 10/10 | 5470 days | 24% |
| Mirka Tinterova | 8/10 | 5472 days | 23% |
| Mark | 7/10 | 5477 days | 22% |
| Frank Lehe | 6/10 | 5483 days | 20% |
| Arne Kiesbye | 7/10 | 5484 days | 22% |
| Canille Lechat | 7/10 | 5487 days | 22% |
| Daniela Seibel | 10/10 | 5490 days | 24% |
| Jean-Paul Le Clair | 8/10 | 5492 days | 23% |
| Ashleigh Buckley | 8/10 | 5498 days | 23% |
| David Boyle | 7/10 | 5498 days | 22% |
| JaneWiltshire | 10/10 | 5498 days | 24% |
| OhWhatAFamily | 10/10 | 5498 days | 24% |
| TheBigLebowski | 10/10 | 5529 days | 24% |
| HoBerg | 1/10 | 5560 days | 10% |
| JudyandAndre | 10/10 | 5560 days | 24% |
| Antoine Del | 8/10 | 5825 days | 23% |
| S Millet | 6/10 | 5841 days | 20% |
| Gail Mckinstry | 8/10 | 5841 days | 23% |
| Jan Kuenzel | 8/10 | 5841 days | 23% |
| Hans de Rijk | 8/10 | 5845 days | 23% |
| Johan | 8/10 | 5845 days | 23% |
| Sue | 9/10 | 5848 days | 24% |
| Mark Marg | 8/10 | 5862 days | 23% |
| sanneb1 | 8/10 | 5910 days | 23% |
| jameswhite | 8/10 | 5917 days | 23% |
| lund | 2/10 | 5925 days | 11% |
| Bas van Schagen | 7/10 | 5932 days | 22% |
| Chris Leach | 7/10 | 5932 days | 22% |
| Jenny Davies | 8/10 | 5935 days | 23% |
| Kitty | 9/10 | 6186 days | 24% |
| CornelissenS | 9/10 | 6186 days | 24% |
| Wouter Muller | 7/10 | 6192 days | 22% |
| DavidMurray | 7/10 | 6203 days | 22% |
| Wilco | 7/10 | 6231 days | 22% |
| Oliver | 7/10 | 6233 days | 22% |
| Filippo | 8/10 | 6237 days | 23% |
| Sofie | 9/10 | 6286 days | 24% |
| Benjamin Throk | 9/10 | 6548 days | 24% |
| Bauer | 10/10 | 6567 days | 24% |
| Walker | 7/10 | 6617 days | 22% |
| Wouter Ewalts | 7/10 | 6651 days | 22% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.14% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 53 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.12% |
| 200 | -4.14% |
| 201 | -4.16% |
| 202 | -4.19% |
| 203 | -4.21% |
| … | … |
Balancing Adjustment
4.82% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.