Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.31%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 510 days | 91% |
| Harshal Patil | 10/10 | 541 days | 100% |
| Glendha Kreutzer | 10/10 | 541 days | 100% |
| Pamela Johnson | 9/10 | 541 days | 100% |
| Arturo Yague | 7/10 | 541 days | 91% |
| Jordi Marin | 3/10 | 541 days | 77% |
| Nurit Klinghoffer | 5/10 | 847 days | 22% |
| Tomas Muller | 9/10 | 847 days | 27% |
| Beth | 9/10 | 875 days | 23% |
| Sivan Redel | 9/10 | 967 days | 14% |
| KIHYUN YOU | 10/10 | 1271 days | 8% |
| Violet | 8/10 | 1271 days | 8% |
| Tim Struessmann | 8/10 | 1576 days | 7% |
| Gloria | 10/10 | 1577 days | 7% |
| Liah Sun | 10/10 | 1577 days | 7% |
| Rick Andres | 10/10 | 1577 days | 7% |
| Monica Francia | 10/10 | 1618 days | 7% |
| Lori Nicole Brackbill | 10/10 | 1636 days | 7% |
| Pim Vermerris | 8/10 | 1636 days | 7% |
| Christian Schaefer | 8/10 | 1636 days | 7% |
| May | 10/10 | 1679 days | 7% |
| Kat | 8/10 | 1679 days | 7% |
| Claudia Klinge | 10/10 | 1706 days | 7% |
| Heidi Newnham | 10/10 | 1911 days | 6% |
| Chantal Compagner | 7/10 | 1915 days | 6% |
| Bas Marinus | 8/10 | 1926 days | 6% |
| Michael Busching | 10/10 | 1930 days | 6% |
| Carsten Purschke | 6/10 | 1942 days | 5% |
| Chris Hamnett | 9/10 | 1942 days | 6% |
| ANDREY ABLAMUNETS | 5/10 | 1942 days | 5% |
| Esther Deloure | 5/10 | 1942 days | 5% |
| Aaron Stalley | 6/10 | 1950 days | 5% |
| THOMAS TARTARY | 8/10 | 1971 days | 6% |
| Ives van Neck | 10/10 | 1971 days | 6% |
| Leanna Wyer | 9/10 | 1978 days | 6% |
| Elisabeth Grabner | 8/10 | 1989 days | 6% |
| Stefanie Giese | 8/10 | 1991 days | 6% |
| Lena Seelert | 4/10 | 2002 days | 5% |
| Eline Meijer | 9/10 | 2014 days | 6% |
| Julia Martin | 8/10 | 2018 days | 5% |
| Anika and Mike | 8/10 | 2029 days | 5% |
| Howard Lockhart | 9/10 | 2063 days | 6% |
| Charles Aubry | 8/10 | 2330 days | 4% |
| Martin Kroek | 9/10 | 2342 days | 5% |
| Raita | 9/10 | 2399 days | 4% |
| Polly Rider | 8/10 | 2402 days | 4% |
| Simon Mehlmann | 8/10 | 2650 days | 3% |
| Carolin Siegert | 8/10 | 2650 days | 3% |
| Christopher Buch Madsen | 7/10 | 2668 days | 3% |
| Nina Helmling | 10/10 | 2671 days | 3% |
| Anna Sternberg | 9/10 | 2674 days | 3% |
| Mara | 7/10 | 2675 days | 3% |
| Janne Hansen | 10/10 | 2681 days | 3% |
| Dana | 9/10 | 2691 days | 3% |
| Lena Jensen | 8/10 | 2708 days | 3% |
| Aude Moulin | 6/10 | 2714 days | 3% |
| Ludvig Fagerstrom | 8/10 | 2720 days | 3% |
| Johanna Bak | 7/10 | 2720 days | 3% |
| Fabian Lee | 7/10 | 2731 days | 3% |
| Bertrand Gilles | 6/10 | 3020 days | 2% |
| Supiot Zudovic | 9/10 | 3020 days | 2% |
| Lisa | 8/10 | 3022 days | 2% |
| Rampon | 9/10 | 3025 days | 2% |
| Debiesse | 7/10 | 3026 days | 2% |
| Mo Downes | 5/10 | 3052 days | 2% |
| Markus Braun | 10/10 | 3097 days | 2% |
| Bene | 9/10 | 3114 days | 2% |
| Aurelie Morin | 8/10 | 3119 days | 2% |
| Andreas and Christine and Nora Busch | 7/10 | 3127 days | 2% |
| Simon_J | 10/10 | 3128 days | 2% |
| jooj | 1/10 | 3128 days | 1% |
| S B | 4/10 | 3128 days | 1% |
| W_Cameron | 1/10 | 3250 days | 1% |
| Jurgen Joyce | 6/10 | 3395 days | 1% |
| J Jmal | 6/10 | 3399 days | 1% |
| Nicholas Prakenhammar | 7/10 | 3416 days | 1% |
| Margaret Wendell | 10/10 | 3430 days | 1% |
| Johan | 8/10 | 3430 days | 1% |
| Roberto Hallblom | 8/10 | 3430 days | 1% |
| Therese | 8/10 | 3430 days | 1% |
| Mesa Anderson | 10/10 | 3432 days | 1% |
| schmechf | 6/10 | 3463 days | 0% |
| matta | 2/10 | 3463 days | 0% |
| Lefty | 10/10 | 3463 days | 0% |
| estatemanager1 | 10/10 | 3494 days | 0% |
| Debby | 10/10 | 3585 days | 0% |
| Nong | 10/10 | 3585 days | 0% |
| Karin & Bastiaan | 6/10 | 3733 days | 1% |
| Dogoneit | 9/10 | 3738 days | 2% |
| Markus | 6/10 | 3741 days | 1% |
| Adi Leheucel | 9/10 | 3750 days | 2% |
| Marian | 9/10 | 3755 days | 2% |
| Amanda Neall | 9/10 | 3761 days | 2% |
| Emma Ducat | 10/10 | 3769 days | 2% |
| Mirka Tinterova | 8/10 | 3771 days | 2% |
| Mark | 7/10 | 3776 days | 1% |
| Frank Lehe | 6/10 | 3782 days | 1% |
| Arne Kiesbye | 7/10 | 3783 days | 1% |
| Canille Lechat | 7/10 | 3786 days | 1% |
| Daniela Seibel | 10/10 | 3789 days | 2% |
| Jean-Paul Le Clair | 8/10 | 3791 days | 2% |
| Ashleigh Buckley | 8/10 | 3797 days | 2% |
| David Boyle | 7/10 | 3797 days | 1% |
| JaneWiltshire | 10/10 | 3797 days | 2% |
| OhWhatAFamily | 10/10 | 3797 days | 2% |
| TheBigLebowski | 10/10 | 3828 days | 2% |
| HoBerg | 1/10 | 3859 days | 1% |
| JudyandAndre | 10/10 | 3859 days | 2% |
| Antoine Del | 8/10 | 4124 days | 2% |
| S Millet | 6/10 | 4140 days | 1% |
| Gail Mckinstry | 8/10 | 4140 days | 2% |
| Jan Kuenzel | 8/10 | 4140 days | 2% |
| Hans de Rijk | 8/10 | 4144 days | 2% |
| Johan | 8/10 | 4144 days | 2% |
| Sue | 9/10 | 4147 days | 2% |
| Mark Marg | 8/10 | 4161 days | 2% |
| sanneb1 | 8/10 | 4209 days | 2% |
| jameswhite | 8/10 | 4216 days | 2% |
| lund | 2/10 | 4224 days | 1% |
| Bas van Schagen | 7/10 | 4231 days | 1% |
| Chris Leach | 7/10 | 4231 days | 1% |
| Jenny Davies | 8/10 | 4234 days | 2% |
| Kitty | 9/10 | 4485 days | 2% |
| CornelissenS | 9/10 | 4485 days | 2% |
| Wouter Muller | 7/10 | 4492 days | 1% |
| DavidMurray | 7/10 | 4502 days | 1% |
| Wilco | 7/10 | 4531 days | 1% |
| Oliver | 7/10 | 4533 days | 1% |
| Filippo | 8/10 | 4537 days | 2% |
| Sofie | 9/10 | 4586 days | 2% |
| Benjamin Throk | 9/10 | 4847 days | 2% |
| Bauer | 10/10 | 4866 days | 2% |
| Walker | 7/10 | 4916 days | 1% |
| Wouter Ewalts | 7/10 | 4950 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.10% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 120 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.83% |
| 2 | -2.33% |
| 3 | -1.50% |
| 4 | -0.67% |
| 5 | -0.17% |
| 6 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.06% |
| 198 | -2.07% |
| 199 | -2.09% |
| 200 | -2.10% |
| 201 | -2.11% |
| 202 | -2.12% |
| 203 | -2.13% |
| … | … |
Final Ranking Score
74%
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.