Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.08%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 361 days | 87% |
| Harshal Patil | 10/10 | 392 days | 100% |
| Glendha Kreutzer | 10/10 | 392 days | 100% |
| Pamela Johnson | 9/10 | 392 days | 100% |
| Arturo Yague | 7/10 | 392 days | 91% |
| Jordi Marin | 3/10 | 393 days | 77% |
| Nurit Klinghoffer | 5/10 | 698 days | 32% |
| Tomas Muller | 9/10 | 698 days | 40% |
| Beth | 9/10 | 727 days | 35% |
| Sivan Redel | 9/10 | 818 days | 23% |
| KIHYUN YOU | 10/10 | 1122 days | 7% |
| Violet | 8/10 | 1122 days | 6% |
| Tim Struessmann | 8/10 | 1428 days | 5% |
| Gloria | 10/10 | 1428 days | 6% |
| Liah Sun | 10/10 | 1428 days | 6% |
| Rick Andres | 10/10 | 1428 days | 6% |
| Monica Francia | 10/10 | 1470 days | 6% |
| Lori Nicole Brackbill | 10/10 | 1487 days | 6% |
| Pim Vermerris | 8/10 | 1487 days | 5% |
| Christian Schaefer | 8/10 | 1487 days | 5% |
| May | 10/10 | 1531 days | 5% |
| Kat | 8/10 | 1531 days | 5% |
| Claudia Klinge | 10/10 | 1558 days | 5% |
| Heidi Newnham | 10/10 | 1762 days | 5% |
| Chantal Compagner | 7/10 | 1767 days | 4% |
| Bas Marinus | 8/10 | 1778 days | 5% |
| Michael Busching | 10/10 | 1782 days | 5% |
| Carsten Purschke | 6/10 | 1793 days | 4% |
| Chris Hamnett | 9/10 | 1793 days | 5% |
| ANDREY ABLAMUNETS | 5/10 | 1794 days | 4% |
| Esther Deloure | 5/10 | 1794 days | 4% |
| Aaron Stalley | 6/10 | 1802 days | 4% |
| THOMAS TARTARY | 8/10 | 1823 days | 4% |
| Ives van Neck | 10/10 | 1823 days | 5% |
| Leanna Wyer | 9/10 | 1830 days | 5% |
| Elisabeth Grabner | 8/10 | 1841 days | 4% |
| Stefanie Giese | 8/10 | 1843 days | 4% |
| Lena Seelert | 4/10 | 1854 days | 4% |
| Eline Meijer | 9/10 | 1866 days | 5% |
| Julia Martin | 8/10 | 1870 days | 4% |
| Anika and Mike | 8/10 | 1881 days | 4% |
| Howard Lockhart | 9/10 | 1914 days | 4% |
| Charles Aubry | 8/10 | 2182 days | 4% |
| Martin Kroek | 9/10 | 2194 days | 4% |
| Raita | 9/10 | 2251 days | 4% |
| Polly Rider | 8/10 | 2254 days | 3% |
| Simon Mehlmann | 8/10 | 2502 days | 3% |
| Carolin Siegert | 8/10 | 2502 days | 3% |
| Christopher Buch Madsen | 7/10 | 2520 days | 3% |
| Nina Helmling | 10/10 | 2523 days | 3% |
| Anna Sternberg | 9/10 | 2526 days | 3% |
| Mara | 7/10 | 2527 days | 3% |
| Janne Hansen | 10/10 | 2533 days | 3% |
| Dana | 9/10 | 2543 days | 3% |
| Lena Jensen | 8/10 | 2560 days | 3% |
| Aude Moulin | 6/10 | 2566 days | 2% |
| Ludvig Fagerstrom | 8/10 | 2572 days | 3% |
| Johanna Bak | 7/10 | 2572 days | 3% |
| Fabian Lee | 7/10 | 2583 days | 3% |
| Bertrand Gilles | 6/10 | 2872 days | 2% |
| Supiot Zudovic | 9/10 | 2872 days | 2% |
| Lisa | 8/10 | 2874 days | 2% |
| Rampon | 9/10 | 2877 days | 2% |
| Debiesse | 7/10 | 2878 days | 2% |
| Mo Downes | 5/10 | 2904 days | 2% |
| Markus Braun | 10/10 | 2949 days | 2% |
| Bene | 9/10 | 2966 days | 2% |
| Aurelie Morin | 8/10 | 2971 days | 2% |
| Andreas and Christine and Nora Busch | 7/10 | 2979 days | 2% |
| Simon_J | 10/10 | 2980 days | 2% |
| jooj | 1/10 | 2980 days | 1% |
| S B | 4/10 | 2980 days | 1% |
| W_Cameron | 1/10 | 3101 days | 1% |
| Jurgen Joyce | 6/10 | 3247 days | 1% |
| J Jmal | 6/10 | 3251 days | 1% |
| Nicholas Prakenhammar | 7/10 | 3268 days | 1% |
| Margaret Wendell | 10/10 | 3282 days | 1% |
| Johan | 8/10 | 3282 days | 1% |
| Roberto Hallblom | 8/10 | 3282 days | 1% |
| Therese | 8/10 | 3282 days | 1% |
| Mesa Anderson | 10/10 | 3284 days | 1% |
| schmechf | 6/10 | 3315 days | 1% |
| matta | 2/10 | 3315 days | 1% |
| Lefty | 10/10 | 3315 days | 1% |
| estatemanager1 | 10/10 | 3346 days | 1% |
| Debby | 10/10 | 3436 days | 1% |
| Nong | 10/10 | 3436 days | 1% |
| Karin & Bastiaan | 6/10 | 3584 days | 0% |
| Dogoneit | 9/10 | 3590 days | 0% |
| Markus | 6/10 | 3593 days | 0% |
| Adi Leheucel | 9/10 | 3602 days | 0% |
| Marian | 9/10 | 3607 days | 0% |
| Amanda Neall | 9/10 | 3613 days | 0% |
| Emma Ducat | 10/10 | 3621 days | 0% |
| Mirka Tinterova | 8/10 | 3623 days | 0% |
| Mark | 7/10 | 3628 days | 0% |
| Frank Lehe | 6/10 | 3634 days | 0% |
| Arne Kiesbye | 7/10 | 3635 days | 0% |
| Canille Lechat | 7/10 | 3638 days | 0% |
| Daniela Seibel | 10/10 | 3641 days | 0% |
| Jean-Paul Le Clair | 8/10 | 3643 days | 0% |
| Ashleigh Buckley | 8/10 | 3649 days | 0% |
| David Boyle | 7/10 | 3649 days | 0% |
| JaneWiltshire | 10/10 | 3649 days | 0% |
| OhWhatAFamily | 10/10 | 3649 days | 0% |
| TheBigLebowski | 10/10 | 3680 days | 1% |
| HoBerg | 1/10 | 3711 days | 1% |
| JudyandAndre | 10/10 | 3711 days | 1% |
| Antoine Del | 8/10 | 3976 days | 1% |
| S Millet | 6/10 | 3992 days | 1% |
| Gail Mckinstry | 8/10 | 3992 days | 1% |
| Jan Kuenzel | 8/10 | 3992 days | 1% |
| Hans de Rijk | 8/10 | 3996 days | 1% |
| Johan | 8/10 | 3996 days | 1% |
| Sue | 9/10 | 3999 days | 1% |
| Mark Marg | 8/10 | 4013 days | 1% |
| sanneb1 | 8/10 | 4061 days | 1% |
| jameswhite | 8/10 | 4068 days | 1% |
| lund | 2/10 | 4076 days | 1% |
| Bas van Schagen | 7/10 | 4083 days | 1% |
| Chris Leach | 7/10 | 4083 days | 1% |
| Jenny Davies | 8/10 | 4086 days | 1% |
| Kitty | 9/10 | 4337 days | 1% |
| CornelissenS | 9/10 | 4337 days | 1% |
| Wouter Muller | 7/10 | 4343 days | 1% |
| DavidMurray | 7/10 | 4354 days | 1% |
| Wilco | 7/10 | 4382 days | 1% |
| Oliver | 7/10 | 4384 days | 1% |
| Filippo | 8/10 | 4388 days | 1% |
| Sofie | 9/10 | 4437 days | 1% |
| Benjamin Throk | 9/10 | 4699 days | 1% |
| Bauer | 10/10 | 4718 days | 1% |
| Walker | 7/10 | 4768 days | 1% |
| Wouter Ewalts | 7/10 | 4802 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.13% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 49 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.83% |
| 2 | -2.33% |
| 3 | -1.50% |
| 4 | -0.67% |
| 5 | -0.17% |
| 6 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.07% |
| 198 | -4.09% |
| 199 | -4.11% |
| 200 | -4.13% |
| 201 | -4.15% |
| 202 | -4.17% |
| 203 | -4.19% |
| … | … |
Final Ranking Score
72%
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.