G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.67%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 2253 days | 86% |
| Harshal Patil | 10/10 | 2284 days | 100% |
| Glendha Kreutzer | 10/10 | 2284 days | 100% |
| Pamela Johnson | 9/10 | 2284 days | 99% |
| Arturo Yague | 7/10 | 2284 days | 92% |
| Jordi Marin | 3/10 | 2284 days | 49% |
| Nurit Klinghoffer | 5/10 | 2590 days | 61% |
| Tomas Muller | 9/10 | 2590 days | 83% |
| Beth | 9/10 | 2618 days | 81% |
| Sivan Redel | 9/10 | 2710 days | 77% |
| KIHYUN YOU | 10/10 | 3014 days | 61% |
| Violet | 8/10 | 3014 days | 60% |
| Tim Struessmann | 8/10 | 3319 days | 44% |
| Gloria | 10/10 | 3320 days | 45% |
| Liah Sun | 10/10 | 3320 days | 45% |
| Rick Andres | 10/10 | 3320 days | 45% |
| Monica Francia | 10/10 | 3361 days | 43% |
| Lori Nicole Brackbill | 10/10 | 3379 days | 42% |
| Pim Vermerris | 8/10 | 3379 days | 41% |
| Christian Schaefer | 8/10 | 3379 days | 41% |
| May | 10/10 | 3422 days | 40% |
| Kat | 8/10 | 3422 days | 39% |
| Claudia Klinge | 10/10 | 3449 days | 38% |
| Heidi Newnham | 10/10 | 3654 days | 27% |
| Chantal Compagner | 7/10 | 3658 days | 25% |
| Bas Marinus | 8/10 | 3669 days | 26% |
| Michael Busching | 10/10 | 3673 days | 26% |
| Carsten Purschke | 6/10 | 3685 days | 21% |
| Chris Hamnett | 9/10 | 3685 days | 25% |
| ANDREY ABLAMUNETS | 5/10 | 3685 days | 17% |
| Esther Deloure | 5/10 | 3685 days | 17% |
| Aaron Stalley | 6/10 | 3693 days | 20% |
| THOMAS TARTARY | 8/10 | 3714 days | 24% |
| Ives van Neck | 10/10 | 3714 days | 24% |
| Leanna Wyer | 9/10 | 3721 days | 24% |
| Elisabeth Grabner | 8/10 | 3732 days | 23% |
| Stefanie Giese | 8/10 | 3734 days | 23% |
| Lena Seelert | 4/10 | 3745 days | 11% |
| Eline Meijer | 9/10 | 3757 days | 22% |
| Julia Martin | 8/10 | 3761 days | 21% |
| Anika and Mike | 8/10 | 3772 days | 21% |
| Howard Lockhart | 9/10 | 3806 days | 19% |
| Charles Aubry | 8/10 | 4073 days | 5% |
| Martin Kroek | 9/10 | 4085 days | 4% |
| Raita | 9/10 | 4142 days | 1% |
| Polly Rider | 8/10 | 4145 days | 1% |
| Simon Mehlmann | 8/10 | 4393 days | 16% |
| Carolin Siegert | 8/10 | 4393 days | 16% |
| Christopher Buch Madsen | 7/10 | 4411 days | 14% |
| Nina Helmling | 10/10 | 4414 days | 16% |
| Anna Sternberg | 9/10 | 4417 days | 16% |
| Mara | 7/10 | 4418 days | 14% |
| Janne Hansen | 10/10 | 4424 days | 16% |
| Dana | 9/10 | 4434 days | 16% |
| Lena Jensen | 8/10 | 4451 days | 16% |
| Aude Moulin | 6/10 | 4457 days | 12% |
| Ludvig Fagerstrom | 8/10 | 4463 days | 16% |
| Johanna Bak | 7/10 | 4463 days | 14% |
| Fabian Lee | 7/10 | 4474 days | 14% |
| Bertrand Gilles | 6/10 | 4763 days | 12% |
| Supiot Zudovic | 9/10 | 4763 days | 16% |
| Lisa | 8/10 | 4765 days | 16% |
| Rampon | 9/10 | 4768 days | 16% |
| Debiesse | 7/10 | 4769 days | 14% |
| Mo Downes | 5/10 | 4795 days | 10% |
| Markus Braun | 10/10 | 4840 days | 16% |
| Bene | 9/10 | 4857 days | 16% |
| Aurelie Morin | 8/10 | 4862 days | 16% |
| Andreas and Christine and Nora Busch | 7/10 | 4870 days | 14% |
| Simon_J | 10/10 | 4871 days | 16% |
| jooj | 1/10 | 4871 days | 0% |
| S B | 4/10 | 4871 days | 7% |
| W_Cameron | 1/10 | 4993 days | 0% |
| Jurgen Joyce | 6/10 | 5138 days | 12% |
| J Jmal | 6/10 | 5142 days | 12% |
| Nicholas Prakenhammar | 7/10 | 5159 days | 14% |
| Margaret Wendell | 10/10 | 5173 days | 16% |
| Johan | 8/10 | 5173 days | 16% |
| Roberto Hallblom | 8/10 | 5173 days | 16% |
| Therese | 8/10 | 5173 days | 16% |
| Mesa Anderson | 10/10 | 5175 days | 16% |
| schmechf | 6/10 | 5206 days | 12% |
| matta | 2/10 | 5206 days | 1% |
| Lefty | 10/10 | 5206 days | 16% |
| estatemanager1 | 10/10 | 5237 days | 16% |
| Debby | 10/10 | 5328 days | 16% |
| Nong | 10/10 | 5328 days | 16% |
| Karin & Bastiaan | 6/10 | 5476 days | 12% |
| Dogoneit | 9/10 | 5481 days | 16% |
| Markus | 6/10 | 5484 days | 12% |
| Adi Leheucel | 9/10 | 5493 days | 16% |
| Marian | 9/10 | 5498 days | 16% |
| Amanda Neall | 9/10 | 5504 days | 16% |
| Emma Ducat | 10/10 | 5512 days | 16% |
| Mirka Tinterova | 8/10 | 5514 days | 16% |
| Mark | 7/10 | 5519 days | 14% |
| Frank Lehe | 6/10 | 5525 days | 12% |
| Arne Kiesbye | 7/10 | 5526 days | 14% |
| Canille Lechat | 7/10 | 5529 days | 14% |
| Daniela Seibel | 10/10 | 5532 days | 16% |
| Jean-Paul Le Clair | 8/10 | 5534 days | 16% |
| Ashleigh Buckley | 8/10 | 5540 days | 16% |
| David Boyle | 7/10 | 5540 days | 14% |
| JaneWiltshire | 10/10 | 5540 days | 16% |
| OhWhatAFamily | 10/10 | 5540 days | 16% |
| TheBigLebowski | 10/10 | 5571 days | 16% |
| HoBerg | 1/10 | 5602 days | 0% |
| JudyandAndre | 10/10 | 5602 days | 16% |
| Antoine Del | 8/10 | 5867 days | 16% |
| S Millet | 6/10 | 5883 days | 12% |
| Gail Mckinstry | 8/10 | 5883 days | 16% |
| Jan Kuenzel | 8/10 | 5883 days | 16% |
| Hans de Rijk | 8/10 | 5887 days | 16% |
| Johan | 8/10 | 5887 days | 16% |
| Sue | 9/10 | 5890 days | 16% |
| Mark Marg | 8/10 | 5904 days | 16% |
| sanneb1 | 8/10 | 5952 days | 16% |
| jameswhite | 8/10 | 5959 days | 16% |
| lund | 2/10 | 5967 days | 1% |
| Bas van Schagen | 7/10 | 5974 days | 14% |
| Chris Leach | 7/10 | 5974 days | 14% |
| Jenny Davies | 8/10 | 5977 days | 16% |
| Kitty | 9/10 | 6228 days | 16% |
| CornelissenS | 9/10 | 6228 days | 16% |
| Wouter Muller | 7/10 | 6235 days | 14% |
| DavidMurray | 7/10 | 6245 days | 14% |
| Wilco | 7/10 | 6274 days | 14% |
| Oliver | 7/10 | 6276 days | 14% |
| Filippo | 8/10 | 6280 days | 16% |
| Sofie | 9/10 | 6329 days | 16% |
| Benjamin Throk | 9/10 | 6590 days | 16% |
| Bauer | 10/10 | 6609 days | 16% |
| Walker | 7/10 | 6659 days | 14% |
| Wouter Ewalts | 7/10 | 6693 days | 14% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.70% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 61 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.65% |
| 198 | -3.66% |
| 199 | -3.68% |
| 200 | -3.70% |
| 201 | -3.72% |
| 202 | -3.74% |
| 203 | -3.76% |
| … | … |
Balancing Adjustment
4.66% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.