Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.72%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 2170 days | 87% |
| Harshal Patil | 10/10 | 2201 days | 100% |
| Glendha Kreutzer | 10/10 | 2201 days | 100% |
| Pamela Johnson | 9/10 | 2201 days | 99% |
| Arturo Yague | 7/10 | 2201 days | 93% |
| Jordi Marin | 3/10 | 2202 days | 54% |
| Nurit Klinghoffer | 5/10 | 2507 days | 65% |
| Tomas Muller | 9/10 | 2507 days | 85% |
| Beth | 9/10 | 2536 days | 84% |
| Sivan Redel | 9/10 | 2627 days | 80% |
| KIHYUN YOU | 10/10 | 2931 days | 66% |
| Violet | 8/10 | 2931 days | 65% |
| Tim Struessmann | 8/10 | 3237 days | 51% |
| Gloria | 10/10 | 3237 days | 52% |
| Liah Sun | 10/10 | 3237 days | 52% |
| Rick Andres | 10/10 | 3237 days | 52% |
| Monica Francia | 10/10 | 3279 days | 50% |
| Lori Nicole Brackbill | 10/10 | 3296 days | 50% |
| Pim Vermerris | 8/10 | 3296 days | 49% |
| Christian Schaefer | 8/10 | 3296 days | 49% |
| May | 10/10 | 3340 days | 48% |
| Kat | 8/10 | 3340 days | 47% |
| Claudia Klinge | 10/10 | 3367 days | 46% |
| Heidi Newnham | 10/10 | 3571 days | 37% |
| Chantal Compagner | 7/10 | 3576 days | 34% |
| Bas Marinus | 8/10 | 3587 days | 36% |
| Michael Busching | 10/10 | 3591 days | 36% |
| Carsten Purschke | 6/10 | 3602 days | 31% |
| Chris Hamnett | 9/10 | 3602 days | 35% |
| ANDREY ABLAMUNETS | 5/10 | 3603 days | 27% |
| Esther Deloure | 5/10 | 3603 days | 27% |
| Aaron Stalley | 6/10 | 3611 days | 30% |
| THOMAS TARTARY | 8/10 | 3632 days | 34% |
| Ives van Neck | 10/10 | 3632 days | 34% |
| Leanna Wyer | 9/10 | 3639 days | 34% |
| Elisabeth Grabner | 8/10 | 3650 days | 33% |
| Stefanie Giese | 8/10 | 3652 days | 33% |
| Lena Seelert | 4/10 | 3663 days | 21% |
| Eline Meijer | 9/10 | 3675 days | 32% |
| Julia Martin | 8/10 | 3679 days | 31% |
| Anika and Mike | 8/10 | 3690 days | 31% |
| Howard Lockhart | 9/10 | 3723 days | 30% |
| Charles Aubry | 8/10 | 3991 days | 17% |
| Martin Kroek | 9/10 | 4003 days | 17% |
| Raita | 9/10 | 4060 days | 14% |
| Polly Rider | 8/10 | 4063 days | 14% |
| Simon Mehlmann | 8/10 | 4311 days | 3% |
| Carolin Siegert | 8/10 | 4311 days | 3% |
| Christopher Buch Madsen | 7/10 | 4329 days | 2% |
| Nina Helmling | 10/10 | 4332 days | 2% |
| Anna Sternberg | 9/10 | 4335 days | 2% |
| Mara | 7/10 | 4336 days | 2% |
| Janne Hansen | 10/10 | 4342 days | 2% |
| Dana | 9/10 | 4352 days | 1% |
| Lena Jensen | 8/10 | 4369 days | 0% |
| Aude Moulin | 6/10 | 4375 days | 0% |
| Ludvig Fagerstrom | 8/10 | 4381 days | 23% |
| Johanna Bak | 7/10 | 4381 days | 22% |
| Fabian Lee | 7/10 | 4392 days | 22% |
| Bertrand Gilles | 6/10 | 4681 days | 20% |
| Supiot Zudovic | 9/10 | 4681 days | 23% |
| Lisa | 8/10 | 4683 days | 23% |
| Rampon | 9/10 | 4686 days | 23% |
| Debiesse | 7/10 | 4687 days | 22% |
| Mo Downes | 5/10 | 4713 days | 18% |
| Markus Braun | 10/10 | 4758 days | 23% |
| Bene | 9/10 | 4775 days | 23% |
| Aurelie Morin | 8/10 | 4780 days | 23% |
| Andreas and Christine and Nora Busch | 7/10 | 4788 days | 22% |
| Simon_J | 10/10 | 4789 days | 23% |
| jooj | 1/10 | 4789 days | 9% |
| S B | 4/10 | 4789 days | 15% |
| W_Cameron | 1/10 | 4911 days | 9% |
| Jurgen Joyce | 6/10 | 5056 days | 20% |
| J Jmal | 6/10 | 5060 days | 20% |
| Nicholas Prakenhammar | 7/10 | 5077 days | 22% |
| Margaret Wendell | 10/10 | 5091 days | 23% |
| Johan | 8/10 | 5091 days | 23% |
| Roberto Hallblom | 8/10 | 5091 days | 23% |
| Therese | 8/10 | 5091 days | 23% |
| Mesa Anderson | 10/10 | 5093 days | 23% |
| schmechf | 6/10 | 5124 days | 20% |
| matta | 2/10 | 5124 days | 11% |
| Lefty | 10/10 | 5124 days | 23% |
| estatemanager1 | 10/10 | 5155 days | 23% |
| Debby | 10/10 | 5246 days | 23% |
| Nong | 10/10 | 5246 days | 23% |
| Karin & Bastiaan | 6/10 | 5394 days | 20% |
| Dogoneit | 9/10 | 5399 days | 23% |
| Markus | 6/10 | 5402 days | 20% |
| Adi Leheucel | 9/10 | 5411 days | 23% |
| Marian | 9/10 | 5416 days | 23% |
| Amanda Neall | 9/10 | 5422 days | 23% |
| Emma Ducat | 10/10 | 5430 days | 23% |
| Mirka Tinterova | 8/10 | 5432 days | 23% |
| Mark | 7/10 | 5437 days | 22% |
| Frank Lehe | 6/10 | 5443 days | 20% |
| Arne Kiesbye | 7/10 | 5444 days | 22% |
| Canille Lechat | 7/10 | 5447 days | 22% |
| Daniela Seibel | 10/10 | 5450 days | 23% |
| Jean-Paul Le Clair | 8/10 | 5452 days | 23% |
| Ashleigh Buckley | 8/10 | 5458 days | 23% |
| David Boyle | 7/10 | 5458 days | 22% |
| JaneWiltshire | 10/10 | 5458 days | 23% |
| OhWhatAFamily | 10/10 | 5458 days | 23% |
| TheBigLebowski | 10/10 | 5489 days | 23% |
| HoBerg | 1/10 | 5520 days | 9% |
| JudyandAndre | 10/10 | 5520 days | 23% |
| Antoine Del | 8/10 | 5785 days | 23% |
| S Millet | 6/10 | 5801 days | 20% |
| Gail Mckinstry | 8/10 | 5801 days | 23% |
| Jan Kuenzel | 8/10 | 5801 days | 23% |
| Hans de Rijk | 8/10 | 5805 days | 23% |
| Johan | 8/10 | 5805 days | 23% |
| Sue | 9/10 | 5808 days | 23% |
| Mark Marg | 8/10 | 5822 days | 23% |
| sanneb1 | 8/10 | 5870 days | 23% |
| jameswhite | 8/10 | 5877 days | 23% |
| lund | 2/10 | 5885 days | 11% |
| Bas van Schagen | 7/10 | 5892 days | 22% |
| Chris Leach | 7/10 | 5892 days | 22% |
| Jenny Davies | 8/10 | 5895 days | 23% |
| Kitty | 9/10 | 6146 days | 23% |
| CornelissenS | 9/10 | 6146 days | 23% |
| Wouter Muller | 7/10 | 6152 days | 22% |
| DavidMurray | 7/10 | 6163 days | 22% |
| Wilco | 7/10 | 6191 days | 22% |
| Oliver | 7/10 | 6193 days | 22% |
| Filippo | 8/10 | 6197 days | 23% |
| Sofie | 9/10 | 6246 days | 23% |
| Benjamin Throk | 9/10 | 6508 days | 23% |
| Bauer | 10/10 | 6527 days | 23% |
| Walker | 7/10 | 6577 days | 22% |
| Wouter Ewalts | 7/10 | 6611 days | 22% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.06% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 44 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
4.78% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.