Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.30%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 887 days | 99% |
| Harshal Patil | 10/10 | 918 days | 100% |
| Glendha Kreutzer | 10/10 | 918 days | 100% |
| Pamela Johnson | 9/10 | 918 days | 100% |
| Arturo Yague | 7/10 | 918 days | 91% |
| Jordi Marin | 3/10 | 918 days | 77% |
| Nurit Klinghoffer | 5/10 | 1224 days | 38% |
| Tomas Muller | 9/10 | 1224 days | 47% |
| Beth | 9/10 | 1252 days | 47% |
| Sivan Redel | 9/10 | 1344 days | 45% |
| KIHYUN YOU | 10/10 | 1648 days | 39% |
| Violet | 8/10 | 1648 days | 37% |
| Tim Struessmann | 8/10 | 1953 days | 31% |
| Gloria | 10/10 | 1954 days | 33% |
| Liah Sun | 10/10 | 1954 days | 33% |
| Rick Andres | 10/10 | 1954 days | 33% |
| Monica Francia | 10/10 | 1995 days | 32% |
| Lori Nicole Brackbill | 10/10 | 2013 days | 32% |
| Pim Vermerris | 8/10 | 2013 days | 30% |
| Christian Schaefer | 8/10 | 2013 days | 30% |
| May | 10/10 | 2056 days | 31% |
| Kat | 8/10 | 2056 days | 30% |
| Claudia Klinge | 10/10 | 2083 days | 31% |
| Heidi Newnham | 10/10 | 2288 days | 27% |
| Chantal Compagner | 7/10 | 2292 days | 24% |
| Bas Marinus | 8/10 | 2303 days | 25% |
| Michael Busching | 10/10 | 2307 days | 26% |
| Carsten Purschke | 6/10 | 2319 days | 21% |
| Chris Hamnett | 9/10 | 2319 days | 26% |
| ANDREY ABLAMUNETS | 5/10 | 2319 days | 21% |
| Esther Deloure | 5/10 | 2319 days | 21% |
| Aaron Stalley | 6/10 | 2327 days | 21% |
| THOMAS TARTARY | 8/10 | 2348 days | 24% |
| Ives van Neck | 10/10 | 2348 days | 25% |
| Leanna Wyer | 9/10 | 2355 days | 25% |
| Elisabeth Grabner | 8/10 | 2366 days | 24% |
| Stefanie Giese | 8/10 | 2368 days | 24% |
| Lena Seelert | 4/10 | 2379 days | 19% |
| Eline Meijer | 9/10 | 2391 days | 24% |
| Julia Martin | 8/10 | 2395 days | 23% |
| Anika and Mike | 8/10 | 2406 days | 23% |
| Howard Lockhart | 9/10 | 2440 days | 24% |
| Charles Aubry | 8/10 | 2707 days | 17% |
| Martin Kroek | 9/10 | 2719 days | 18% |
| Raita | 9/10 | 2776 days | 17% |
| Polly Rider | 8/10 | 2779 days | 16% |
| Simon Mehlmann | 8/10 | 3027 days | 11% |
| Carolin Siegert | 8/10 | 3027 days | 11% |
| Christopher Buch Madsen | 7/10 | 3045 days | 11% |
| Nina Helmling | 10/10 | 3048 days | 12% |
| Anna Sternberg | 9/10 | 3051 days | 11% |
| Mara | 7/10 | 3052 days | 10% |
| Janne Hansen | 10/10 | 3058 days | 11% |
| Dana | 9/10 | 3068 days | 11% |
| Lena Jensen | 8/10 | 3085 days | 10% |
| Aude Moulin | 6/10 | 3091 days | 9% |
| Ludvig Fagerstrom | 8/10 | 3097 days | 10% |
| Johanna Bak | 7/10 | 3097 days | 10% |
| Fabian Lee | 7/10 | 3108 days | 9% |
| Bertrand Gilles | 6/10 | 3397 days | 4% |
| Supiot Zudovic | 9/10 | 3397 days | 5% |
| Lisa | 8/10 | 3399 days | 4% |
| Rampon | 9/10 | 3402 days | 5% |
| Debiesse | 7/10 | 3403 days | 4% |
| Mo Downes | 5/10 | 3429 days | 3% |
| Markus Braun | 10/10 | 3474 days | 3% |
| Bene | 9/10 | 3491 days | 3% |
| Aurelie Morin | 8/10 | 3496 days | 3% |
| Andreas and Christine and Nora Busch | 7/10 | 3504 days | 2% |
| Simon_J | 10/10 | 3505 days | 3% |
| jooj | 1/10 | 3505 days | 2% |
| S B | 4/10 | 3505 days | 2% |
| W_Cameron | 1/10 | 3627 days | 0% |
| Jurgen Joyce | 6/10 | 3772 days | 8% |
| J Jmal | 6/10 | 3776 days | 8% |
| Nicholas Prakenhammar | 7/10 | 3793 days | 9% |
| Margaret Wendell | 10/10 | 3807 days | 10% |
| Johan | 8/10 | 3807 days | 9% |
| Roberto Hallblom | 8/10 | 3807 days | 9% |
| Therese | 8/10 | 3807 days | 9% |
| Mesa Anderson | 10/10 | 3809 days | 10% |
| schmechf | 6/10 | 3840 days | 8% |
| matta | 2/10 | 3840 days | 7% |
| Lefty | 10/10 | 3840 days | 10% |
| estatemanager1 | 10/10 | 3871 days | 10% |
| Debby | 10/10 | 3962 days | 10% |
| Nong | 10/10 | 3962 days | 10% |
| Karin & Bastiaan | 6/10 | 4110 days | 8% |
| Dogoneit | 9/10 | 4115 days | 10% |
| Markus | 6/10 | 4118 days | 8% |
| Adi Leheucel | 9/10 | 4127 days | 10% |
| Marian | 9/10 | 4132 days | 10% |
| Amanda Neall | 9/10 | 4138 days | 10% |
| Emma Ducat | 10/10 | 4146 days | 10% |
| Mirka Tinterova | 8/10 | 4148 days | 9% |
| Mark | 7/10 | 4153 days | 9% |
| Frank Lehe | 6/10 | 4159 days | 8% |
| Arne Kiesbye | 7/10 | 4160 days | 9% |
| Canille Lechat | 7/10 | 4163 days | 9% |
| Daniela Seibel | 10/10 | 4166 days | 10% |
| Jean-Paul Le Clair | 8/10 | 4168 days | 9% |
| Ashleigh Buckley | 8/10 | 4174 days | 9% |
| David Boyle | 7/10 | 4174 days | 9% |
| JaneWiltshire | 10/10 | 4174 days | 10% |
| OhWhatAFamily | 10/10 | 4174 days | 10% |
| TheBigLebowski | 10/10 | 4205 days | 10% |
| HoBerg | 1/10 | 4236 days | 7% |
| JudyandAndre | 10/10 | 4236 days | 10% |
| Antoine Del | 8/10 | 4501 days | 9% |
| S Millet | 6/10 | 4517 days | 8% |
| Gail Mckinstry | 8/10 | 4517 days | 9% |
| Jan Kuenzel | 8/10 | 4517 days | 9% |
| Hans de Rijk | 8/10 | 4521 days | 9% |
| Johan | 8/10 | 4521 days | 9% |
| Sue | 9/10 | 4524 days | 10% |
| Mark Marg | 8/10 | 4538 days | 9% |
| sanneb1 | 8/10 | 4586 days | 9% |
| jameswhite | 8/10 | 4593 days | 9% |
| lund | 2/10 | 4601 days | 7% |
| Bas van Schagen | 7/10 | 4608 days | 9% |
| Chris Leach | 7/10 | 4608 days | 9% |
| Jenny Davies | 8/10 | 4611 days | 9% |
| Kitty | 9/10 | 4862 days | 10% |
| CornelissenS | 9/10 | 4862 days | 10% |
| Wouter Muller | 7/10 | 4868 days | 9% |
| DavidMurray | 7/10 | 4879 days | 9% |
| Wilco | 7/10 | 4907 days | 9% |
| Oliver | 7/10 | 4910 days | 9% |
| Filippo | 8/10 | 4913 days | 9% |
| Sofie | 9/10 | 4962 days | 10% |
| Benjamin Throk | 9/10 | 5224 days | 10% |
| Bauer | 10/10 | 5243 days | 10% |
| Walker | 7/10 | 5293 days | 9% |
| Wouter Ewalts | 7/10 | 5327 days | 9% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.01% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 124 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.83% |
| 2 | -2.33% |
| 3 | -1.50% |
| 4 | -0.67% |
| 5 | -0.17% |
| 6 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -1.98% |
| 198 | -1.99% |
| 199 | -2.00% |
| 200 | -2.01% |
| 201 | -2.02% |
| 202 | -2.03% |
| 203 | -2.04% |
| … | … |
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
76%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.