Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Rental Car Village

Valid Reviews

134 Valid Reviews

The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 134 valid reviews:

Rating Count Percentage
10/10 30
22%
9/10 24
18%
8/10 35
26%
7/10 21
16%
6/10 12
9%
5/10 4
3%
4/10 2
1%
3/10 1
1%
2/10 2
1%
1/10 3
2%

78.58% Average

The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

87 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 87 face-to-face reviews:

Rating Count Percentage
10/10 10
11%
9/10 17
20%
8/10 30
34%
7/10 20
23%
6/10 9
10%
5/10 1
1%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

79.54% Average

The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

81.30%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Nina Golnar 6/10 887 days 99%
Harshal Patil 10/10 918 days 100%
Glendha Kreutzer 10/10 918 days 100%
Pamela Johnson 9/10 918 days 100%
Arturo Yague 7/10 918 days 91%
Jordi Marin 3/10 918 days 77%
Nurit Klinghoffer 5/10 1224 days 38%
Tomas Muller 9/10 1224 days 47%
Beth 9/10 1252 days 47%
Sivan Redel 9/10 1344 days 45%
KIHYUN YOU 10/10 1648 days 39%
Violet 8/10 1648 days 37%
Tim Struessmann 8/10 1953 days 31%
Gloria 10/10 1954 days 33%
Liah Sun 10/10 1954 days 33%
Rick Andres 10/10 1954 days 33%
Monica Francia 10/10 1995 days 32%
Lori Nicole Brackbill 10/10 2013 days 32%
Pim Vermerris 8/10 2013 days 30%
Christian Schaefer 8/10 2013 days 30%
May 10/10 2056 days 31%
Kat 8/10 2056 days 30%
Claudia Klinge 10/10 2083 days 31%
Heidi Newnham 10/10 2288 days 27%
Chantal Compagner 7/10 2292 days 24%
Bas Marinus 8/10 2303 days 25%
Michael Busching 10/10 2307 days 26%
Carsten Purschke 6/10 2319 days 21%
Chris Hamnett 9/10 2319 days 26%
ANDREY ABLAMUNETS 5/10 2319 days 21%
Esther Deloure 5/10 2319 days 21%
Aaron Stalley 6/10 2327 days 21%
THOMAS TARTARY 8/10 2348 days 24%
Ives van Neck 10/10 2348 days 25%
Leanna Wyer 9/10 2355 days 25%
Elisabeth Grabner 8/10 2366 days 24%
Stefanie Giese 8/10 2368 days 24%
Lena Seelert 4/10 2379 days 19%
Eline Meijer 9/10 2391 days 24%
Julia Martin 8/10 2395 days 23%
Anika and Mike 8/10 2406 days 23%
Howard Lockhart 9/10 2440 days 24%
Charles Aubry 8/10 2707 days 17%
Martin Kroek 9/10 2719 days 18%
Raita 9/10 2776 days 17%
Polly Rider 8/10 2779 days 16%
Simon Mehlmann 8/10 3027 days 11%
Carolin Siegert 8/10 3027 days 11%
Christopher Buch Madsen 7/10 3045 days 11%
Nina Helmling 10/10 3048 days 12%
Anna Sternberg 9/10 3051 days 11%
Mara 7/10 3052 days 10%
Janne Hansen 10/10 3058 days 11%
Dana 9/10 3068 days 11%
Lena Jensen 8/10 3085 days 10%
Aude Moulin 6/10 3091 days 9%
Ludvig Fagerstrom 8/10 3097 days 10%
Johanna Bak 7/10 3097 days 10%
Fabian Lee 7/10 3108 days 9%
Bertrand Gilles 6/10 3397 days 4%
Supiot Zudovic 9/10 3397 days 5%
Lisa 8/10 3399 days 4%
Rampon 9/10 3402 days 5%
Debiesse 7/10 3403 days 4%
Mo Downes 5/10 3429 days 3%
Markus Braun 10/10 3474 days 3%
Bene 9/10 3491 days 3%
Aurelie Morin 8/10 3496 days 3%
Andreas and Christine and Nora Busch 7/10 3504 days 2%
Simon_J 10/10 3505 days 3%
jooj 1/10 3505 days 2%
S B 4/10 3505 days 2%
W_Cameron 1/10 3627 days 0%
Jurgen Joyce 6/10 3772 days 8%
J Jmal 6/10 3776 days 8%
Nicholas Prakenhammar 7/10 3793 days 9%
Margaret Wendell 10/10 3807 days 10%
Johan 8/10 3807 days 9%
Roberto Hallblom 8/10 3807 days 9%
Therese 8/10 3807 days 9%
Mesa Anderson 10/10 3809 days 10%
schmechf 6/10 3840 days 8%
matta 2/10 3840 days 7%
Lefty 10/10 3840 days 10%
estatemanager1 10/10 3871 days 10%
Debby 10/10 3962 days 10%
Nong 10/10 3962 days 10%
Karin & Bastiaan 6/10 4110 days 8%
Dogoneit 9/10 4115 days 10%
Markus 6/10 4118 days 8%
Adi Leheucel 9/10 4127 days 10%
Marian 9/10 4132 days 10%
Amanda Neall 9/10 4138 days 10%
Emma Ducat 10/10 4146 days 10%
Mirka Tinterova 8/10 4148 days 9%
Mark 7/10 4153 days 9%
Frank Lehe 6/10 4159 days 8%
Arne Kiesbye 7/10 4160 days 9%
Canille Lechat 7/10 4163 days 9%
Daniela Seibel 10/10 4166 days 10%
Jean-Paul Le Clair 8/10 4168 days 9%
Ashleigh Buckley 8/10 4174 days 9%
David Boyle 7/10 4174 days 9%
JaneWiltshire 10/10 4174 days 10%
OhWhatAFamily 10/10 4174 days 10%
TheBigLebowski 10/10 4205 days 10%
HoBerg 1/10 4236 days 7%
JudyandAndre 10/10 4236 days 10%
Antoine Del 8/10 4501 days 9%
S Millet 6/10 4517 days 8%
Gail Mckinstry 8/10 4517 days 9%
Jan Kuenzel 8/10 4517 days 9%
Hans de Rijk 8/10 4521 days 9%
Johan 8/10 4521 days 9%
Sue 9/10 4524 days 10%
Mark Marg 8/10 4538 days 9%
sanneb1 8/10 4586 days 9%
jameswhite 8/10 4593 days 9%
lund 2/10 4601 days 7%
Bas van Schagen 7/10 4608 days 9%
Chris Leach 7/10 4608 days 9%
Jenny Davies 8/10 4611 days 9%
Kitty 9/10 4862 days 10%
CornelissenS 9/10 4862 days 10%
Wouter Muller 7/10 4868 days 9%
DavidMurray 7/10 4879 days 9%
Wilco 7/10 4907 days 9%
Oliver 7/10 4910 days 9%
Filippo 8/10 4913 days 9%
Sofie 9/10 4962 days 10%
Benjamin Throk 9/10 5224 days 10%
Bauer 10/10 5243 days 10%
Walker 7/10 5293 days 9%
Wouter Ewalts 7/10 5327 days 9%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-5.01% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 124 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.83%
2 -2.33%
3 -1.50%
4 -0.67%
5 -0.17%
6 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -1.98%
198 -1.99%
199 -2.00%
200 -2.01%
201 -2.02%
202 -2.03%
203 -2.04%

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

76%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.