Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.88%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 2148 days | 87% |
| Harshal Patil | 10/10 | 2179 days | 100% |
| Glendha Kreutzer | 10/10 | 2179 days | 100% |
| Pamela Johnson | 9/10 | 2179 days | 99% |
| Arturo Yague | 7/10 | 2179 days | 93% |
| Jordi Marin | 3/10 | 2180 days | 54% |
| Nurit Klinghoffer | 5/10 | 2485 days | 65% |
| Tomas Muller | 9/10 | 2485 days | 85% |
| Beth | 9/10 | 2514 days | 84% |
| Sivan Redel | 9/10 | 2605 days | 80% |
| KIHYUN YOU | 10/10 | 2909 days | 67% |
| Violet | 8/10 | 2909 days | 65% |
| Tim Struessmann | 8/10 | 3215 days | 52% |
| Gloria | 10/10 | 3215 days | 53% |
| Liah Sun | 10/10 | 3215 days | 53% |
| Rick Andres | 10/10 | 3215 days | 53% |
| Monica Francia | 10/10 | 3257 days | 51% |
| Lori Nicole Brackbill | 10/10 | 3274 days | 50% |
| Pim Vermerris | 8/10 | 3274 days | 49% |
| Christian Schaefer | 8/10 | 3274 days | 49% |
| May | 10/10 | 3318 days | 48% |
| Kat | 8/10 | 3318 days | 47% |
| Claudia Klinge | 10/10 | 3345 days | 47% |
| Heidi Newnham | 10/10 | 3549 days | 37% |
| Chantal Compagner | 7/10 | 3554 days | 35% |
| Bas Marinus | 8/10 | 3565 days | 36% |
| Michael Busching | 10/10 | 3569 days | 37% |
| Carsten Purschke | 6/10 | 3580 days | 31% |
| Chris Hamnett | 9/10 | 3580 days | 36% |
| ANDREY ABLAMUNETS | 5/10 | 3581 days | 27% |
| Esther Deloure | 5/10 | 3581 days | 27% |
| Aaron Stalley | 6/10 | 3589 days | 31% |
| THOMAS TARTARY | 8/10 | 3610 days | 34% |
| Ives van Neck | 10/10 | 3610 days | 35% |
| Leanna Wyer | 9/10 | 3617 days | 34% |
| Elisabeth Grabner | 8/10 | 3628 days | 33% |
| Stefanie Giese | 8/10 | 3630 days | 33% |
| Lena Seelert | 4/10 | 3641 days | 22% |
| Eline Meijer | 9/10 | 3653 days | 32% |
| Julia Martin | 8/10 | 3657 days | 32% |
| Anika and Mike | 8/10 | 3668 days | 31% |
| Howard Lockhart | 9/10 | 3701 days | 30% |
| Charles Aubry | 8/10 | 3969 days | 18% |
| Martin Kroek | 9/10 | 3981 days | 18% |
| Raita | 9/10 | 4038 days | 15% |
| Polly Rider | 8/10 | 4041 days | 15% |
| Simon Mehlmann | 8/10 | 4289 days | 4% |
| Carolin Siegert | 8/10 | 4289 days | 4% |
| Christopher Buch Madsen | 7/10 | 4307 days | 3% |
| Nina Helmling | 10/10 | 4310 days | 3% |
| Anna Sternberg | 9/10 | 4313 days | 3% |
| Mara | 7/10 | 4314 days | 2% |
| Janne Hansen | 10/10 | 4320 days | 2% |
| Dana | 9/10 | 4330 days | 2% |
| Lena Jensen | 8/10 | 4347 days | 1% |
| Aude Moulin | 6/10 | 4353 days | 1% |
| Ludvig Fagerstrom | 8/10 | 4359 days | 1% |
| Johanna Bak | 7/10 | 4359 days | 0% |
| Fabian Lee | 7/10 | 4370 days | 0% |
| Bertrand Gilles | 6/10 | 4659 days | 20% |
| Supiot Zudovic | 9/10 | 4659 days | 23% |
| Lisa | 8/10 | 4661 days | 22% |
| Rampon | 9/10 | 4664 days | 23% |
| Debiesse | 7/10 | 4665 days | 21% |
| Mo Downes | 5/10 | 4691 days | 17% |
| Markus Braun | 10/10 | 4736 days | 23% |
| Bene | 9/10 | 4753 days | 23% |
| Aurelie Morin | 8/10 | 4758 days | 22% |
| Andreas and Christine and Nora Busch | 7/10 | 4766 days | 21% |
| Simon_J | 10/10 | 4767 days | 23% |
| jooj | 1/10 | 4767 days | 9% |
| S B | 4/10 | 4767 days | 15% |
| W_Cameron | 1/10 | 4889 days | 9% |
| Jurgen Joyce | 6/10 | 5034 days | 20% |
| J Jmal | 6/10 | 5038 days | 20% |
| Nicholas Prakenhammar | 7/10 | 5055 days | 21% |
| Margaret Wendell | 10/10 | 5069 days | 23% |
| Johan | 8/10 | 5069 days | 22% |
| Roberto Hallblom | 8/10 | 5069 days | 22% |
| Therese | 8/10 | 5069 days | 22% |
| Mesa Anderson | 10/10 | 5071 days | 23% |
| schmechf | 6/10 | 5102 days | 20% |
| matta | 2/10 | 5102 days | 10% |
| Lefty | 10/10 | 5102 days | 23% |
| estatemanager1 | 10/10 | 5133 days | 23% |
| Debby | 10/10 | 5224 days | 23% |
| Nong | 10/10 | 5224 days | 23% |
| Karin & Bastiaan | 6/10 | 5372 days | 20% |
| Dogoneit | 9/10 | 5377 days | 23% |
| Markus | 6/10 | 5380 days | 20% |
| Adi Leheucel | 9/10 | 5389 days | 23% |
| Marian | 9/10 | 5394 days | 23% |
| Amanda Neall | 9/10 | 5400 days | 23% |
| Emma Ducat | 10/10 | 5408 days | 23% |
| Mirka Tinterova | 8/10 | 5410 days | 22% |
| Mark | 7/10 | 5415 days | 21% |
| Frank Lehe | 6/10 | 5421 days | 20% |
| Arne Kiesbye | 7/10 | 5422 days | 21% |
| Canille Lechat | 7/10 | 5425 days | 21% |
| Daniela Seibel | 10/10 | 5428 days | 23% |
| Jean-Paul Le Clair | 8/10 | 5430 days | 22% |
| Ashleigh Buckley | 8/10 | 5436 days | 22% |
| David Boyle | 7/10 | 5436 days | 21% |
| JaneWiltshire | 10/10 | 5436 days | 23% |
| OhWhatAFamily | 10/10 | 5436 days | 23% |
| TheBigLebowski | 10/10 | 5467 days | 23% |
| HoBerg | 1/10 | 5498 days | 9% |
| JudyandAndre | 10/10 | 5498 days | 23% |
| Antoine Del | 8/10 | 5763 days | 22% |
| S Millet | 6/10 | 5779 days | 20% |
| Gail Mckinstry | 8/10 | 5779 days | 22% |
| Jan Kuenzel | 8/10 | 5779 days | 22% |
| Hans de Rijk | 8/10 | 5783 days | 22% |
| Johan | 8/10 | 5783 days | 22% |
| Sue | 9/10 | 5786 days | 23% |
| Mark Marg | 8/10 | 5800 days | 22% |
| sanneb1 | 8/10 | 5848 days | 22% |
| jameswhite | 8/10 | 5855 days | 22% |
| lund | 2/10 | 5863 days | 10% |
| Bas van Schagen | 7/10 | 5870 days | 21% |
| Chris Leach | 7/10 | 5870 days | 21% |
| Jenny Davies | 8/10 | 5873 days | 22% |
| Kitty | 9/10 | 6124 days | 23% |
| CornelissenS | 9/10 | 6124 days | 23% |
| Wouter Muller | 7/10 | 6130 days | 21% |
| DavidMurray | 7/10 | 6141 days | 21% |
| Wilco | 7/10 | 6169 days | 21% |
| Oliver | 7/10 | 6171 days | 21% |
| Filippo | 8/10 | 6175 days | 22% |
| Sofie | 9/10 | 6224 days | 23% |
| Benjamin Throk | 9/10 | 6486 days | 23% |
| Bauer | 10/10 | 6505 days | 23% |
| Walker | 7/10 | 6555 days | 21% |
| Wouter Ewalts | 7/10 | 6589 days | 21% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.04% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 41 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.00% |
| 199 | -4.02% |
| 200 | -4.04% |
| 201 | -4.06% |
| 202 | -4.08% |
| 203 | -4.10% |
| … | … |
Balancing Adjustment
4.71% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.