Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.56%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 2351 days | 87% |
| Harshal Patil | 10/10 | 2382 days | 100% |
| Glendha Kreutzer | 10/10 | 2382 days | 100% |
| Pamela Johnson | 9/10 | 2382 days | 99% |
| Arturo Yague | 7/10 | 2382 days | 93% |
| Jordi Marin | 3/10 | 2383 days | 51% |
| Nurit Klinghoffer | 5/10 | 2688 days | 62% |
| Tomas Muller | 9/10 | 2688 days | 83% |
| Beth | 9/10 | 2717 days | 81% |
| Sivan Redel | 9/10 | 2808 days | 76% |
| KIHYUN YOU | 10/10 | 3112 days | 61% |
| Violet | 8/10 | 3112 days | 60% |
| Tim Struessmann | 8/10 | 3418 days | 43% |
| Gloria | 10/10 | 3418 days | 44% |
| Liah Sun | 10/10 | 3418 days | 44% |
| Rick Andres | 10/10 | 3418 days | 44% |
| Monica Francia | 10/10 | 3460 days | 42% |
| Lori Nicole Brackbill | 10/10 | 3477 days | 41% |
| Pim Vermerris | 8/10 | 3477 days | 40% |
| Christian Schaefer | 8/10 | 3477 days | 40% |
| May | 10/10 | 3521 days | 39% |
| Kat | 8/10 | 3521 days | 38% |
| Claudia Klinge | 10/10 | 3548 days | 37% |
| Heidi Newnham | 10/10 | 3752 days | 27% |
| Chantal Compagner | 7/10 | 3757 days | 24% |
| Bas Marinus | 8/10 | 3768 days | 25% |
| Michael Busching | 10/10 | 3772 days | 25% |
| Carsten Purschke | 6/10 | 3783 days | 20% |
| Chris Hamnett | 9/10 | 3783 days | 25% |
| ANDREY ABLAMUNETS | 5/10 | 3784 days | 17% |
| Esther Deloure | 5/10 | 3784 days | 17% |
| Aaron Stalley | 6/10 | 3792 days | 20% |
| THOMAS TARTARY | 8/10 | 3813 days | 23% |
| Ives van Neck | 10/10 | 3813 days | 23% |
| Leanna Wyer | 9/10 | 3820 days | 23% |
| Elisabeth Grabner | 8/10 | 3831 days | 22% |
| Stefanie Giese | 8/10 | 3833 days | 22% |
| Lena Seelert | 4/10 | 3844 days | 12% |
| Eline Meijer | 9/10 | 3856 days | 21% |
| Julia Martin | 8/10 | 3860 days | 20% |
| Anika and Mike | 8/10 | 3871 days | 20% |
| Howard Lockhart | 9/10 | 3904 days | 18% |
| Charles Aubry | 8/10 | 4172 days | 4% |
| Martin Kroek | 9/10 | 4184 days | 3% |
| Raita | 9/10 | 4241 days | 0% |
| Polly Rider | 8/10 | 4244 days | 0% |
| Simon Mehlmann | 8/10 | 4492 days | 20% |
| Carolin Siegert | 8/10 | 4492 days | 20% |
| Christopher Buch Madsen | 7/10 | 4510 days | 18% |
| Nina Helmling | 10/10 | 4513 days | 20% |
| Anna Sternberg | 9/10 | 4516 days | 20% |
| Mara | 7/10 | 4517 days | 18% |
| Janne Hansen | 10/10 | 4523 days | 20% |
| Dana | 9/10 | 4533 days | 20% |
| Lena Jensen | 8/10 | 4550 days | 20% |
| Aude Moulin | 6/10 | 4556 days | 16% |
| Ludvig Fagerstrom | 8/10 | 4562 days | 20% |
| Johanna Bak | 7/10 | 4562 days | 18% |
| Fabian Lee | 7/10 | 4573 days | 18% |
| Bertrand Gilles | 6/10 | 4862 days | 16% |
| Supiot Zudovic | 9/10 | 4862 days | 20% |
| Lisa | 8/10 | 4864 days | 20% |
| Rampon | 9/10 | 4867 days | 20% |
| Debiesse | 7/10 | 4868 days | 18% |
| Mo Downes | 5/10 | 4894 days | 14% |
| Markus Braun | 10/10 | 4939 days | 20% |
| Bene | 9/10 | 4956 days | 20% |
| Aurelie Morin | 8/10 | 4961 days | 20% |
| Andreas and Christine and Nora Busch | 7/10 | 4969 days | 18% |
| Simon_J | 10/10 | 4970 days | 20% |
| jooj | 1/10 | 4970 days | 4% |
| S B | 4/10 | 4970 days | 11% |
| W_Cameron | 1/10 | 5092 days | 4% |
| Jurgen Joyce | 6/10 | 5237 days | 16% |
| J Jmal | 6/10 | 5241 days | 16% |
| Nicholas Prakenhammar | 7/10 | 5258 days | 18% |
| Margaret Wendell | 10/10 | 5272 days | 20% |
| Johan | 8/10 | 5272 days | 20% |
| Roberto Hallblom | 8/10 | 5272 days | 20% |
| Therese | 8/10 | 5272 days | 20% |
| Mesa Anderson | 10/10 | 5274 days | 20% |
| schmechf | 6/10 | 5305 days | 16% |
| matta | 2/10 | 5305 days | 5% |
| Lefty | 10/10 | 5305 days | 20% |
| estatemanager1 | 10/10 | 5336 days | 20% |
| Debby | 10/10 | 5427 days | 20% |
| Nong | 10/10 | 5427 days | 20% |
| Karin & Bastiaan | 6/10 | 5575 days | 16% |
| Dogoneit | 9/10 | 5580 days | 20% |
| Markus | 6/10 | 5583 days | 16% |
| Adi Leheucel | 9/10 | 5592 days | 20% |
| Marian | 9/10 | 5597 days | 20% |
| Amanda Neall | 9/10 | 5603 days | 20% |
| Emma Ducat | 10/10 | 5611 days | 20% |
| Mirka Tinterova | 8/10 | 5613 days | 20% |
| Mark | 7/10 | 5618 days | 18% |
| Frank Lehe | 6/10 | 5624 days | 16% |
| Arne Kiesbye | 7/10 | 5625 days | 18% |
| Canille Lechat | 7/10 | 5628 days | 18% |
| Daniela Seibel | 10/10 | 5631 days | 20% |
| Jean-Paul Le Clair | 8/10 | 5633 days | 20% |
| Ashleigh Buckley | 8/10 | 5639 days | 20% |
| David Boyle | 7/10 | 5639 days | 18% |
| JaneWiltshire | 10/10 | 5639 days | 20% |
| OhWhatAFamily | 10/10 | 5639 days | 20% |
| TheBigLebowski | 10/10 | 5670 days | 20% |
| HoBerg | 1/10 | 5701 days | 4% |
| JudyandAndre | 10/10 | 5701 days | 20% |
| Antoine Del | 8/10 | 5966 days | 20% |
| S Millet | 6/10 | 5982 days | 16% |
| Gail Mckinstry | 8/10 | 5982 days | 20% |
| Jan Kuenzel | 8/10 | 5982 days | 20% |
| Hans de Rijk | 8/10 | 5986 days | 20% |
| Johan | 8/10 | 5986 days | 20% |
| Sue | 9/10 | 5989 days | 20% |
| Mark Marg | 8/10 | 6003 days | 20% |
| sanneb1 | 8/10 | 6051 days | 20% |
| jameswhite | 8/10 | 6058 days | 20% |
| lund | 2/10 | 6066 days | 5% |
| Bas van Schagen | 7/10 | 6073 days | 18% |
| Chris Leach | 7/10 | 6073 days | 18% |
| Jenny Davies | 8/10 | 6076 days | 20% |
| Kitty | 9/10 | 6327 days | 20% |
| CornelissenS | 9/10 | 6327 days | 20% |
| Wouter Muller | 7/10 | 6333 days | 18% |
| DavidMurray | 7/10 | 6344 days | 18% |
| Wilco | 7/10 | 6372 days | 18% |
| Oliver | 7/10 | 6374 days | 18% |
| Filippo | 8/10 | 6378 days | 20% |
| Sofie | 9/10 | 6427 days | 20% |
| Benjamin Throk | 9/10 | 6689 days | 20% |
| Bauer | 10/10 | 6708 days | 20% |
| Walker | 7/10 | 6758 days | 18% |
| Wouter Ewalts | 7/10 | 6792 days | 18% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.00% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 125 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -1.97% |
| 198 | -1.98% |
| 199 | -1.99% |
| 200 | -2.00% |
| 201 | -2.01% |
| 202 | -2.02% |
| 203 | -2.03% |
| … | … |
Balancing Adjustment
4.07% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.