Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.40%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 2472 days | 87% |
| Harshal Patil | 10/10 | 2503 days | 100% |
| Glendha Kreutzer | 10/10 | 2503 days | 100% |
| Pamela Johnson | 9/10 | 2503 days | 99% |
| Arturo Yague | 7/10 | 2503 days | 93% |
| Jordi Marin | 3/10 | 2504 days | 54% |
| Nurit Klinghoffer | 5/10 | 2809 days | 64% |
| Tomas Muller | 9/10 | 2809 days | 83% |
| Beth | 9/10 | 2838 days | 81% |
| Sivan Redel | 9/10 | 2929 days | 76% |
| KIHYUN YOU | 10/10 | 3233 days | 61% |
| Violet | 8/10 | 3233 days | 60% |
| Tim Struessmann | 8/10 | 3539 days | 43% |
| Gloria | 10/10 | 3539 days | 44% |
| Liah Sun | 10/10 | 3539 days | 44% |
| Rick Andres | 10/10 | 3539 days | 44% |
| Monica Francia | 10/10 | 3581 days | 42% |
| Lori Nicole Brackbill | 10/10 | 3598 days | 41% |
| Pim Vermerris | 8/10 | 3598 days | 40% |
| Christian Schaefer | 8/10 | 3598 days | 40% |
| May | 10/10 | 3642 days | 39% |
| Kat | 8/10 | 3642 days | 38% |
| Claudia Klinge | 10/10 | 3669 days | 37% |
| Heidi Newnham | 10/10 | 3873 days | 26% |
| Chantal Compagner | 7/10 | 3878 days | 24% |
| Bas Marinus | 8/10 | 3889 days | 25% |
| Michael Busching | 10/10 | 3893 days | 25% |
| Carsten Purschke | 6/10 | 3904 days | 21% |
| Chris Hamnett | 9/10 | 3904 days | 25% |
| ANDREY ABLAMUNETS | 5/10 | 3905 days | 19% |
| Esther Deloure | 5/10 | 3905 days | 19% |
| Aaron Stalley | 6/10 | 3913 days | 21% |
| THOMAS TARTARY | 8/10 | 3934 days | 23% |
| Ives van Neck | 10/10 | 3934 days | 23% |
| Leanna Wyer | 9/10 | 3941 days | 23% |
| Elisabeth Grabner | 8/10 | 3952 days | 22% |
| Stefanie Giese | 8/10 | 3954 days | 22% |
| Lena Seelert | 4/10 | 3965 days | 14% |
| Eline Meijer | 9/10 | 3977 days | 21% |
| Julia Martin | 8/10 | 3981 days | 20% |
| Anika and Mike | 8/10 | 3992 days | 20% |
| Howard Lockhart | 9/10 | 4025 days | 18% |
| Charles Aubry | 8/10 | 4293 days | 4% |
| Martin Kroek | 9/10 | 4305 days | 3% |
| Raita | 9/10 | 4362 days | 0% |
| Polly Rider | 8/10 | 4365 days | 0% |
| Simon Mehlmann | 8/10 | 4613 days | 26% |
| Carolin Siegert | 8/10 | 4613 days | 26% |
| Christopher Buch Madsen | 7/10 | 4631 days | 25% |
| Nina Helmling | 10/10 | 4634 days | 27% |
| Anna Sternberg | 9/10 | 4637 days | 26% |
| Mara | 7/10 | 4638 days | 25% |
| Janne Hansen | 10/10 | 4644 days | 27% |
| Dana | 9/10 | 4654 days | 26% |
| Lena Jensen | 8/10 | 4671 days | 26% |
| Aude Moulin | 6/10 | 4677 days | 23% |
| Ludvig Fagerstrom | 8/10 | 4683 days | 26% |
| Johanna Bak | 7/10 | 4683 days | 25% |
| Fabian Lee | 7/10 | 4694 days | 25% |
| Bertrand Gilles | 6/10 | 4983 days | 23% |
| Supiot Zudovic | 9/10 | 4983 days | 26% |
| Lisa | 8/10 | 4985 days | 26% |
| Rampon | 9/10 | 4988 days | 26% |
| Debiesse | 7/10 | 4989 days | 25% |
| Mo Downes | 5/10 | 5015 days | 20% |
| Markus Braun | 10/10 | 5060 days | 27% |
| Bene | 9/10 | 5077 days | 26% |
| Aurelie Morin | 8/10 | 5082 days | 26% |
| Andreas and Christine and Nora Busch | 7/10 | 5090 days | 25% |
| Simon_J | 10/10 | 5091 days | 27% |
| jooj | 1/10 | 5091 days | 10% |
| S B | 4/10 | 5091 days | 17% |
| W_Cameron | 1/10 | 5213 days | 10% |
| Jurgen Joyce | 6/10 | 5358 days | 23% |
| J Jmal | 6/10 | 5362 days | 23% |
| Nicholas Prakenhammar | 7/10 | 5379 days | 25% |
| Margaret Wendell | 10/10 | 5393 days | 27% |
| Johan | 8/10 | 5393 days | 26% |
| Roberto Hallblom | 8/10 | 5393 days | 26% |
| Therese | 8/10 | 5393 days | 26% |
| Mesa Anderson | 10/10 | 5395 days | 27% |
| schmechf | 6/10 | 5426 days | 23% |
| matta | 2/10 | 5426 days | 12% |
| Lefty | 10/10 | 5426 days | 27% |
| estatemanager1 | 10/10 | 5457 days | 27% |
| Debby | 10/10 | 5548 days | 27% |
| Nong | 10/10 | 5548 days | 27% |
| Karin & Bastiaan | 6/10 | 5696 days | 23% |
| Dogoneit | 9/10 | 5701 days | 26% |
| Markus | 6/10 | 5704 days | 23% |
| Adi Leheucel | 9/10 | 5713 days | 26% |
| Marian | 9/10 | 5718 days | 26% |
| Amanda Neall | 9/10 | 5724 days | 26% |
| Emma Ducat | 10/10 | 5732 days | 27% |
| Mirka Tinterova | 8/10 | 5734 days | 26% |
| Mark | 7/10 | 5739 days | 25% |
| Frank Lehe | 6/10 | 5745 days | 23% |
| Arne Kiesbye | 7/10 | 5746 days | 25% |
| Canille Lechat | 7/10 | 5749 days | 25% |
| Daniela Seibel | 10/10 | 5752 days | 27% |
| Jean-Paul Le Clair | 8/10 | 5754 days | 26% |
| Ashleigh Buckley | 8/10 | 5760 days | 26% |
| David Boyle | 7/10 | 5760 days | 25% |
| JaneWiltshire | 10/10 | 5760 days | 27% |
| OhWhatAFamily | 10/10 | 5760 days | 27% |
| TheBigLebowski | 10/10 | 5791 days | 27% |
| HoBerg | 1/10 | 5822 days | 10% |
| JudyandAndre | 10/10 | 5822 days | 27% |
| Antoine Del | 8/10 | 6087 days | 26% |
| S Millet | 6/10 | 6103 days | 23% |
| Gail Mckinstry | 8/10 | 6103 days | 26% |
| Jan Kuenzel | 8/10 | 6103 days | 26% |
| Hans de Rijk | 8/10 | 6107 days | 26% |
| Johan | 8/10 | 6107 days | 26% |
| Sue | 9/10 | 6110 days | 26% |
| Mark Marg | 8/10 | 6124 days | 26% |
| sanneb1 | 8/10 | 6172 days | 26% |
| jameswhite | 8/10 | 6179 days | 26% |
| lund | 2/10 | 6187 days | 12% |
| Bas van Schagen | 7/10 | 6194 days | 25% |
| Chris Leach | 7/10 | 6194 days | 25% |
| Jenny Davies | 8/10 | 6197 days | 26% |
| Kitty | 9/10 | 6448 days | 26% |
| CornelissenS | 9/10 | 6448 days | 26% |
| Wouter Muller | 7/10 | 6454 days | 25% |
| DavidMurray | 7/10 | 6465 days | 25% |
| Wilco | 7/10 | 6493 days | 25% |
| Oliver | 7/10 | 6495 days | 25% |
| Filippo | 8/10 | 6499 days | 26% |
| Sofie | 9/10 | 6548 days | 26% |
| Benjamin Throk | 9/10 | 6810 days | 26% |
| Bauer | 10/10 | 6829 days | 27% |
| Walker | 7/10 | 6879 days | 25% |
| Wouter Ewalts | 7/10 | 6913 days | 25% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.95% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 47 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.89% |
| 198 | -3.91% |
| 199 | -3.93% |
| 200 | -3.95% |
| 201 | -3.97% |
| 202 | -3.99% |
| 203 | -4.01% |
| … | … |
Balancing Adjustment
4.87% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.