Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.48%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 2412 days | 87% |
| Harshal Patil | 10/10 | 2443 days | 100% |
| Glendha Kreutzer | 10/10 | 2443 days | 100% |
| Pamela Johnson | 9/10 | 2443 days | 99% |
| Arturo Yague | 7/10 | 2443 days | 93% |
| Jordi Marin | 3/10 | 2443 days | 53% |
| Nurit Klinghoffer | 5/10 | 2749 days | 63% |
| Tomas Muller | 9/10 | 2749 days | 83% |
| Beth | 9/10 | 2777 days | 81% |
| Sivan Redel | 9/10 | 2869 days | 76% |
| KIHYUN YOU | 10/10 | 3173 days | 61% |
| Violet | 8/10 | 3173 days | 60% |
| Tim Struessmann | 8/10 | 3478 days | 43% |
| Gloria | 10/10 | 3479 days | 44% |
| Liah Sun | 10/10 | 3479 days | 44% |
| Rick Andres | 10/10 | 3479 days | 44% |
| Monica Francia | 10/10 | 3520 days | 42% |
| Lori Nicole Brackbill | 10/10 | 3538 days | 41% |
| Pim Vermerris | 8/10 | 3538 days | 40% |
| Christian Schaefer | 8/10 | 3538 days | 40% |
| May | 10/10 | 3581 days | 39% |
| Kat | 8/10 | 3581 days | 38% |
| Claudia Klinge | 10/10 | 3608 days | 37% |
| Heidi Newnham | 10/10 | 3813 days | 26% |
| Chantal Compagner | 7/10 | 3817 days | 24% |
| Bas Marinus | 8/10 | 3828 days | 25% |
| Michael Busching | 10/10 | 3832 days | 25% |
| Carsten Purschke | 6/10 | 3844 days | 21% |
| Chris Hamnett | 9/10 | 3844 days | 24% |
| ANDREY ABLAMUNETS | 5/10 | 3844 days | 18% |
| Esther Deloure | 5/10 | 3844 days | 18% |
| Aaron Stalley | 6/10 | 3852 days | 20% |
| THOMAS TARTARY | 8/10 | 3873 days | 23% |
| Ives van Neck | 10/10 | 3873 days | 23% |
| Leanna Wyer | 9/10 | 3880 days | 23% |
| Elisabeth Grabner | 8/10 | 3891 days | 22% |
| Stefanie Giese | 8/10 | 3893 days | 22% |
| Lena Seelert | 4/10 | 3904 days | 13% |
| Eline Meijer | 9/10 | 3916 days | 21% |
| Julia Martin | 8/10 | 3920 days | 20% |
| Anika and Mike | 8/10 | 3931 days | 20% |
| Howard Lockhart | 9/10 | 3965 days | 18% |
| Charles Aubry | 8/10 | 4232 days | 4% |
| Martin Kroek | 9/10 | 4244 days | 3% |
| Raita | 9/10 | 4301 days | 0% |
| Polly Rider | 8/10 | 4304 days | 0% |
| Simon Mehlmann | 8/10 | 4552 days | 23% |
| Carolin Siegert | 8/10 | 4552 days | 23% |
| Christopher Buch Madsen | 7/10 | 4570 days | 22% |
| Nina Helmling | 10/10 | 4573 days | 23% |
| Anna Sternberg | 9/10 | 4576 days | 23% |
| Mara | 7/10 | 4577 days | 22% |
| Janne Hansen | 10/10 | 4583 days | 23% |
| Dana | 9/10 | 4593 days | 23% |
| Lena Jensen | 8/10 | 4610 days | 23% |
| Aude Moulin | 6/10 | 4616 days | 20% |
| Ludvig Fagerstrom | 8/10 | 4622 days | 23% |
| Johanna Bak | 7/10 | 4622 days | 22% |
| Fabian Lee | 7/10 | 4633 days | 22% |
| Bertrand Gilles | 6/10 | 4922 days | 20% |
| Supiot Zudovic | 9/10 | 4922 days | 23% |
| Lisa | 8/10 | 4924 days | 23% |
| Rampon | 9/10 | 4927 days | 23% |
| Debiesse | 7/10 | 4928 days | 22% |
| Mo Downes | 5/10 | 4954 days | 17% |
| Markus Braun | 10/10 | 4999 days | 23% |
| Bene | 9/10 | 5016 days | 23% |
| Aurelie Morin | 8/10 | 5021 days | 23% |
| Andreas and Christine and Nora Busch | 7/10 | 5029 days | 22% |
| Simon_J | 10/10 | 5030 days | 23% |
| jooj | 1/10 | 5030 days | 7% |
| S B | 4/10 | 5030 days | 14% |
| W_Cameron | 1/10 | 5152 days | 7% |
| Jurgen Joyce | 6/10 | 5297 days | 20% |
| J Jmal | 6/10 | 5301 days | 20% |
| Nicholas Prakenhammar | 7/10 | 5318 days | 22% |
| Margaret Wendell | 10/10 | 5332 days | 23% |
| Johan | 8/10 | 5332 days | 23% |
| Roberto Hallblom | 8/10 | 5332 days | 23% |
| Therese | 8/10 | 5332 days | 23% |
| Mesa Anderson | 10/10 | 5334 days | 23% |
| schmechf | 6/10 | 5365 days | 20% |
| matta | 2/10 | 5365 days | 8% |
| Lefty | 10/10 | 5365 days | 23% |
| estatemanager1 | 10/10 | 5396 days | 23% |
| Debby | 10/10 | 5487 days | 23% |
| Nong | 10/10 | 5487 days | 23% |
| Karin & Bastiaan | 6/10 | 5635 days | 20% |
| Dogoneit | 9/10 | 5640 days | 23% |
| Markus | 6/10 | 5643 days | 20% |
| Adi Leheucel | 9/10 | 5652 days | 23% |
| Marian | 9/10 | 5657 days | 23% |
| Amanda Neall | 9/10 | 5663 days | 23% |
| Emma Ducat | 10/10 | 5671 days | 23% |
| Mirka Tinterova | 8/10 | 5673 days | 23% |
| Mark | 7/10 | 5678 days | 22% |
| Frank Lehe | 6/10 | 5684 days | 20% |
| Arne Kiesbye | 7/10 | 5685 days | 22% |
| Canille Lechat | 7/10 | 5688 days | 22% |
| Daniela Seibel | 10/10 | 5691 days | 23% |
| Jean-Paul Le Clair | 8/10 | 5693 days | 23% |
| Ashleigh Buckley | 8/10 | 5699 days | 23% |
| David Boyle | 7/10 | 5699 days | 22% |
| JaneWiltshire | 10/10 | 5699 days | 23% |
| OhWhatAFamily | 10/10 | 5699 days | 23% |
| TheBigLebowski | 10/10 | 5730 days | 23% |
| HoBerg | 1/10 | 5761 days | 7% |
| JudyandAndre | 10/10 | 5761 days | 23% |
| Antoine Del | 8/10 | 6026 days | 23% |
| S Millet | 6/10 | 6042 days | 20% |
| Gail Mckinstry | 8/10 | 6042 days | 23% |
| Jan Kuenzel | 8/10 | 6042 days | 23% |
| Hans de Rijk | 8/10 | 6046 days | 23% |
| Johan | 8/10 | 6046 days | 23% |
| Sue | 9/10 | 6049 days | 23% |
| Mark Marg | 8/10 | 6063 days | 23% |
| sanneb1 | 8/10 | 6111 days | 23% |
| jameswhite | 8/10 | 6118 days | 23% |
| lund | 2/10 | 6126 days | 8% |
| Bas van Schagen | 7/10 | 6133 days | 22% |
| Chris Leach | 7/10 | 6133 days | 22% |
| Jenny Davies | 8/10 | 6136 days | 23% |
| Kitty | 9/10 | 6387 days | 23% |
| CornelissenS | 9/10 | 6387 days | 23% |
| Wouter Muller | 7/10 | 6394 days | 22% |
| DavidMurray | 7/10 | 6404 days | 22% |
| Wilco | 7/10 | 6432 days | 22% |
| Oliver | 7/10 | 6435 days | 22% |
| Filippo | 8/10 | 6438 days | 23% |
| Sofie | 9/10 | 6487 days | 23% |
| Benjamin Throk | 9/10 | 6749 days | 23% |
| Bauer | 10/10 | 6768 days | 23% |
| Walker | 7/10 | 6818 days | 22% |
| Wouter Ewalts | 7/10 | 6852 days | 22% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.78% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 85 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.74% |
| 198 | -2.76% |
| 199 | -2.77% |
| 200 | -2.78% |
| 201 | -2.80% |
| 202 | -2.81% |
| 203 | -2.83% |
| … | … |
Balancing Adjustment
4.38% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.