Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
80.34%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 723 days | 95% |
| Harshal Patil | 10/10 | 754 days | 100% |
| Glendha Kreutzer | 10/10 | 754 days | 100% |
| Pamela Johnson | 9/10 | 754 days | 100% |
| Arturo Yague | 7/10 | 754 days | 91% |
| Jordi Marin | 3/10 | 754 days | 77% |
| Nurit Klinghoffer | 5/10 | 1060 days | 18% |
| Tomas Muller | 9/10 | 1060 days | 22% |
| Beth | 9/10 | 1088 days | 21% |
| Sivan Redel | 9/10 | 1180 days | 21% |
| KIHYUN YOU | 10/10 | 1484 days | 18% |
| Violet | 8/10 | 1484 days | 17% |
| Tim Struessmann | 8/10 | 1789 days | 15% |
| Gloria | 10/10 | 1790 days | 16% |
| Liah Sun | 10/10 | 1790 days | 16% |
| Rick Andres | 10/10 | 1790 days | 16% |
| Monica Francia | 10/10 | 1831 days | 15% |
| Lori Nicole Brackbill | 10/10 | 1849 days | 15% |
| Pim Vermerris | 8/10 | 1849 days | 14% |
| Christian Schaefer | 8/10 | 1849 days | 14% |
| May | 10/10 | 1892 days | 15% |
| Kat | 8/10 | 1892 days | 14% |
| Claudia Klinge | 10/10 | 1919 days | 14% |
| Heidi Newnham | 10/10 | 2124 days | 13% |
| Chantal Compagner | 7/10 | 2128 days | 12% |
| Bas Marinus | 8/10 | 2139 days | 12% |
| Michael Busching | 10/10 | 2143 days | 13% |
| Carsten Purschke | 6/10 | 2155 days | 10% |
| Chris Hamnett | 9/10 | 2155 days | 12% |
| ANDREY ABLAMUNETS | 5/10 | 2155 days | 10% |
| Esther Deloure | 5/10 | 2155 days | 10% |
| Aaron Stalley | 6/10 | 2163 days | 10% |
| THOMAS TARTARY | 8/10 | 2184 days | 12% |
| Ives van Neck | 10/10 | 2184 days | 12% |
| Leanna Wyer | 9/10 | 2191 days | 12% |
| Elisabeth Grabner | 8/10 | 2202 days | 11% |
| Stefanie Giese | 8/10 | 2204 days | 11% |
| Lena Seelert | 4/10 | 2215 days | 9% |
| Eline Meijer | 9/10 | 2227 days | 12% |
| Julia Martin | 8/10 | 2231 days | 11% |
| Anika and Mike | 8/10 | 2242 days | 11% |
| Howard Lockhart | 9/10 | 2276 days | 11% |
| Charles Aubry | 8/10 | 2543 days | 9% |
| Martin Kroek | 9/10 | 2555 days | 9% |
| Raita | 9/10 | 2612 days | 9% |
| Polly Rider | 8/10 | 2615 days | 8% |
| Simon Mehlmann | 8/10 | 2863 days | 6% |
| Carolin Siegert | 8/10 | 2863 days | 6% |
| Christopher Buch Madsen | 7/10 | 2881 days | 6% |
| Nina Helmling | 10/10 | 2884 days | 6% |
| Anna Sternberg | 9/10 | 2887 days | 6% |
| Mara | 7/10 | 2888 days | 6% |
| Janne Hansen | 10/10 | 2894 days | 6% |
| Dana | 9/10 | 2904 days | 6% |
| Lena Jensen | 8/10 | 2921 days | 6% |
| Aude Moulin | 6/10 | 2927 days | 5% |
| Ludvig Fagerstrom | 8/10 | 2933 days | 6% |
| Johanna Bak | 7/10 | 2933 days | 5% |
| Fabian Lee | 7/10 | 2944 days | 5% |
| Bertrand Gilles | 6/10 | 3233 days | 3% |
| Supiot Zudovic | 9/10 | 3233 days | 3% |
| Lisa | 8/10 | 3235 days | 3% |
| Rampon | 9/10 | 3238 days | 3% |
| Debiesse | 7/10 | 3239 days | 3% |
| Mo Downes | 5/10 | 3265 days | 3% |
| Markus Braun | 10/10 | 3310 days | 3% |
| Bene | 9/10 | 3327 days | 3% |
| Aurelie Morin | 8/10 | 3332 days | 2% |
| Andreas and Christine and Nora Busch | 7/10 | 3340 days | 2% |
| Simon_J | 10/10 | 3341 days | 3% |
| jooj | 1/10 | 3341 days | 2% |
| S B | 4/10 | 3341 days | 2% |
| W_Cameron | 1/10 | 3463 days | 1% |
| Jurgen Joyce | 6/10 | 3608 days | 0% |
| J Jmal | 6/10 | 3612 days | 0% |
| Nicholas Prakenhammar | 7/10 | 3629 days | 0% |
| Margaret Wendell | 10/10 | 3643 days | 0% |
| Johan | 8/10 | 3643 days | 0% |
| Roberto Hallblom | 8/10 | 3643 days | 0% |
| Therese | 8/10 | 3643 days | 0% |
| Mesa Anderson | 10/10 | 3645 days | 0% |
| schmechf | 6/10 | 3676 days | 4% |
| matta | 2/10 | 3676 days | 3% |
| Lefty | 10/10 | 3676 days | 4% |
| estatemanager1 | 10/10 | 3707 days | 4% |
| Debby | 10/10 | 3798 days | 4% |
| Nong | 10/10 | 3798 days | 4% |
| Karin & Bastiaan | 6/10 | 3946 days | 4% |
| Dogoneit | 9/10 | 3951 days | 4% |
| Markus | 6/10 | 3954 days | 4% |
| Adi Leheucel | 9/10 | 3963 days | 4% |
| Marian | 9/10 | 3968 days | 4% |
| Amanda Neall | 9/10 | 3974 days | 4% |
| Emma Ducat | 10/10 | 3982 days | 4% |
| Mirka Tinterova | 8/10 | 3984 days | 4% |
| Mark | 7/10 | 3989 days | 4% |
| Frank Lehe | 6/10 | 3995 days | 4% |
| Arne Kiesbye | 7/10 | 3996 days | 4% |
| Canille Lechat | 7/10 | 3999 days | 4% |
| Daniela Seibel | 10/10 | 4002 days | 4% |
| Jean-Paul Le Clair | 8/10 | 4004 days | 4% |
| Ashleigh Buckley | 8/10 | 4010 days | 4% |
| David Boyle | 7/10 | 4010 days | 4% |
| JaneWiltshire | 10/10 | 4010 days | 4% |
| OhWhatAFamily | 10/10 | 4010 days | 4% |
| TheBigLebowski | 10/10 | 4041 days | 4% |
| HoBerg | 1/10 | 4072 days | 3% |
| JudyandAndre | 10/10 | 4072 days | 4% |
| Antoine Del | 8/10 | 4337 days | 4% |
| S Millet | 6/10 | 4353 days | 4% |
| Gail Mckinstry | 8/10 | 4353 days | 4% |
| Jan Kuenzel | 8/10 | 4353 days | 4% |
| Hans de Rijk | 8/10 | 4357 days | 4% |
| Johan | 8/10 | 4357 days | 4% |
| Sue | 9/10 | 4360 days | 4% |
| Mark Marg | 8/10 | 4374 days | 4% |
| sanneb1 | 8/10 | 4422 days | 4% |
| jameswhite | 8/10 | 4429 days | 4% |
| lund | 2/10 | 4437 days | 3% |
| Bas van Schagen | 7/10 | 4444 days | 4% |
| Chris Leach | 7/10 | 4444 days | 4% |
| Jenny Davies | 8/10 | 4447 days | 4% |
| Kitty | 9/10 | 4698 days | 4% |
| CornelissenS | 9/10 | 4698 days | 4% |
| Wouter Muller | 7/10 | 4704 days | 4% |
| DavidMurray | 7/10 | 4715 days | 4% |
| Wilco | 7/10 | 4743 days | 4% |
| Oliver | 7/10 | 4745 days | 4% |
| Filippo | 8/10 | 4749 days | 4% |
| Sofie | 9/10 | 4798 days | 4% |
| Benjamin Throk | 9/10 | 5060 days | 4% |
| Bauer | 10/10 | 5079 days | 4% |
| Walker | 7/10 | 5129 days | 4% |
| Wouter Ewalts | 7/10 | 5163 days | 4% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.12% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 48 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.83% |
| 2 | -2.33% |
| 3 | -1.50% |
| 4 | -0.67% |
| 5 | -0.17% |
| 6 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.06% |
| 198 | -4.08% |
| 199 | -4.10% |
| 200 | -4.12% |
| 201 | -4.14% |
| 202 | -4.16% |
| 203 | -4.18% |
| … | … |
Final Ranking Score
73%
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.