Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rental Car Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rental Car Village
Valid Reviews
134 Valid Reviews
The Rental Car Village experience has a total of 140 reviews. There are 134 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 134 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
22% |
| 9/10 | 24 |
|
18% |
| 8/10 | 35 |
|
26% |
| 7/10 | 21 |
|
16% |
| 6/10 | 12 |
|
9% |
| 5/10 | 4 |
|
3% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 3 |
|
2% |
78.58% Average
The raw data average (mean) for all the Rental Car Village valid reviews is 78.58% and is based on 134 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
87 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 134 valid reviews, the experience has 87 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 87 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
11% |
| 9/10 | 17 |
|
20% |
| 8/10 | 30 |
|
34% |
| 7/10 | 20 |
|
23% |
| 6/10 | 9 |
|
10% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.54% Average
The raw data average (mean) for all the Rental Car Village face-to-face reviews is 79.54% and is based on 87 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.45%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nina Golnar | 6/10 | 2432 days | 87% |
| Harshal Patil | 10/10 | 2463 days | 100% |
| Glendha Kreutzer | 10/10 | 2463 days | 100% |
| Pamela Johnson | 9/10 | 2463 days | 99% |
| Arturo Yague | 7/10 | 2463 days | 93% |
| Jordi Marin | 3/10 | 2463 days | 53% |
| Nurit Klinghoffer | 5/10 | 2769 days | 63% |
| Tomas Muller | 9/10 | 2769 days | 83% |
| Beth | 9/10 | 2797 days | 81% |
| Sivan Redel | 9/10 | 2889 days | 76% |
| KIHYUN YOU | 10/10 | 3193 days | 61% |
| Violet | 8/10 | 3193 days | 60% |
| Tim Struessmann | 8/10 | 3498 days | 43% |
| Gloria | 10/10 | 3499 days | 44% |
| Liah Sun | 10/10 | 3499 days | 44% |
| Rick Andres | 10/10 | 3499 days | 44% |
| Monica Francia | 10/10 | 3540 days | 42% |
| Lori Nicole Brackbill | 10/10 | 3558 days | 41% |
| Pim Vermerris | 8/10 | 3558 days | 40% |
| Christian Schaefer | 8/10 | 3558 days | 40% |
| May | 10/10 | 3601 days | 39% |
| Kat | 8/10 | 3601 days | 38% |
| Claudia Klinge | 10/10 | 3628 days | 37% |
| Heidi Newnham | 10/10 | 3833 days | 26% |
| Chantal Compagner | 7/10 | 3837 days | 24% |
| Bas Marinus | 8/10 | 3848 days | 25% |
| Michael Busching | 10/10 | 3852 days | 25% |
| Carsten Purschke | 6/10 | 3864 days | 21% |
| Chris Hamnett | 9/10 | 3864 days | 24% |
| ANDREY ABLAMUNETS | 5/10 | 3864 days | 18% |
| Esther Deloure | 5/10 | 3864 days | 18% |
| Aaron Stalley | 6/10 | 3872 days | 21% |
| THOMAS TARTARY | 8/10 | 3893 days | 23% |
| Ives van Neck | 10/10 | 3893 days | 23% |
| Leanna Wyer | 9/10 | 3900 days | 23% |
| Elisabeth Grabner | 8/10 | 3911 days | 22% |
| Stefanie Giese | 8/10 | 3913 days | 22% |
| Lena Seelert | 4/10 | 3924 days | 13% |
| Eline Meijer | 9/10 | 3936 days | 21% |
| Julia Martin | 8/10 | 3940 days | 20% |
| Anika and Mike | 8/10 | 3951 days | 20% |
| Howard Lockhart | 9/10 | 3985 days | 18% |
| Charles Aubry | 8/10 | 4252 days | 4% |
| Martin Kroek | 9/10 | 4264 days | 3% |
| Raita | 9/10 | 4321 days | 0% |
| Polly Rider | 8/10 | 4324 days | 0% |
| Simon Mehlmann | 8/10 | 4572 days | 24% |
| Carolin Siegert | 8/10 | 4572 days | 24% |
| Christopher Buch Madsen | 7/10 | 4590 days | 23% |
| Nina Helmling | 10/10 | 4593 days | 24% |
| Anna Sternberg | 9/10 | 4596 days | 24% |
| Mara | 7/10 | 4597 days | 23% |
| Janne Hansen | 10/10 | 4603 days | 24% |
| Dana | 9/10 | 4613 days | 24% |
| Lena Jensen | 8/10 | 4630 days | 24% |
| Aude Moulin | 6/10 | 4636 days | 21% |
| Ludvig Fagerstrom | 8/10 | 4642 days | 24% |
| Johanna Bak | 7/10 | 4642 days | 23% |
| Fabian Lee | 7/10 | 4653 days | 23% |
| Bertrand Gilles | 6/10 | 4942 days | 21% |
| Supiot Zudovic | 9/10 | 4942 days | 24% |
| Lisa | 8/10 | 4944 days | 24% |
| Rampon | 9/10 | 4947 days | 24% |
| Debiesse | 7/10 | 4948 days | 23% |
| Mo Downes | 5/10 | 4974 days | 18% |
| Markus Braun | 10/10 | 5019 days | 24% |
| Bene | 9/10 | 5036 days | 24% |
| Aurelie Morin | 8/10 | 5041 days | 24% |
| Andreas and Christine and Nora Busch | 7/10 | 5049 days | 23% |
| Simon_J | 10/10 | 5050 days | 24% |
| jooj | 1/10 | 5050 days | 8% |
| S B | 4/10 | 5050 days | 15% |
| W_Cameron | 1/10 | 5172 days | 8% |
| Jurgen Joyce | 6/10 | 5317 days | 21% |
| J Jmal | 6/10 | 5321 days | 21% |
| Nicholas Prakenhammar | 7/10 | 5338 days | 23% |
| Margaret Wendell | 10/10 | 5352 days | 24% |
| Johan | 8/10 | 5352 days | 24% |
| Roberto Hallblom | 8/10 | 5352 days | 24% |
| Therese | 8/10 | 5352 days | 24% |
| Mesa Anderson | 10/10 | 5354 days | 24% |
| schmechf | 6/10 | 5385 days | 21% |
| matta | 2/10 | 5385 days | 10% |
| Lefty | 10/10 | 5385 days | 24% |
| estatemanager1 | 10/10 | 5416 days | 24% |
| Debby | 10/10 | 5507 days | 24% |
| Nong | 10/10 | 5507 days | 24% |
| Karin & Bastiaan | 6/10 | 5655 days | 21% |
| Dogoneit | 9/10 | 5660 days | 24% |
| Markus | 6/10 | 5663 days | 21% |
| Adi Leheucel | 9/10 | 5672 days | 24% |
| Marian | 9/10 | 5677 days | 24% |
| Amanda Neall | 9/10 | 5683 days | 24% |
| Emma Ducat | 10/10 | 5691 days | 24% |
| Mirka Tinterova | 8/10 | 5693 days | 24% |
| Mark | 7/10 | 5698 days | 23% |
| Frank Lehe | 6/10 | 5704 days | 21% |
| Arne Kiesbye | 7/10 | 5705 days | 23% |
| Canille Lechat | 7/10 | 5708 days | 23% |
| Daniela Seibel | 10/10 | 5711 days | 24% |
| Jean-Paul Le Clair | 8/10 | 5713 days | 24% |
| Ashleigh Buckley | 8/10 | 5719 days | 24% |
| David Boyle | 7/10 | 5719 days | 23% |
| JaneWiltshire | 10/10 | 5719 days | 24% |
| OhWhatAFamily | 10/10 | 5719 days | 24% |
| TheBigLebowski | 10/10 | 5750 days | 24% |
| HoBerg | 1/10 | 5781 days | 8% |
| JudyandAndre | 10/10 | 5781 days | 24% |
| Antoine Del | 8/10 | 6046 days | 24% |
| S Millet | 6/10 | 6062 days | 21% |
| Gail Mckinstry | 8/10 | 6062 days | 24% |
| Jan Kuenzel | 8/10 | 6062 days | 24% |
| Hans de Rijk | 8/10 | 6066 days | 24% |
| Johan | 8/10 | 6066 days | 24% |
| Sue | 9/10 | 6069 days | 24% |
| Mark Marg | 8/10 | 6083 days | 24% |
| sanneb1 | 8/10 | 6131 days | 24% |
| jameswhite | 8/10 | 6138 days | 24% |
| lund | 2/10 | 6146 days | 10% |
| Bas van Schagen | 7/10 | 6153 days | 23% |
| Chris Leach | 7/10 | 6153 days | 23% |
| Jenny Davies | 8/10 | 6156 days | 24% |
| Kitty | 9/10 | 6407 days | 24% |
| CornelissenS | 9/10 | 6407 days | 24% |
| Wouter Muller | 7/10 | 6414 days | 23% |
| DavidMurray | 7/10 | 6424 days | 23% |
| Wilco | 7/10 | 6452 days | 23% |
| Oliver | 7/10 | 6455 days | 23% |
| Filippo | 8/10 | 6458 days | 24% |
| Sofie | 9/10 | 6507 days | 24% |
| Benjamin Throk | 9/10 | 6769 days | 24% |
| Bauer | 10/10 | 6788 days | 24% |
| Walker | 7/10 | 6838 days | 23% |
| Wouter Ewalts | 7/10 | 6872 days | 23% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rental Car Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.23% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 68 days. The Rental Car Village experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rental Car Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.18% |
| 198 | -3.20% |
| 199 | -3.21% |
| 200 | -3.23% |
| 201 | -3.25% |
| 202 | -3.26% |
| 203 | -3.28% |
| … | … |
Balancing Adjustment
4.56% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.