Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Fullers Auckland.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Fullers Auckland

Valid Reviews

25 Valid Reviews

The Fullers Auckland experience has a total of 26 reviews. There are 25 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 25 valid reviews:

Rating Count Percentage
10/10 4
16%
9/10 3
12%
8/10 10
40%
7/10 5
20%
6/10 1
4%
5/10 1
4%
4/10 1
4%
3/10 0
0%
2/10 0
0%
1/10 0
0%

78.80% Average

The raw data average (mean) for all the Fullers Auckland valid reviews is 78.80% and is based on 25 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

22 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 25 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 22 face-to-face reviews:

Rating Count Percentage
10/10 4
18%
9/10 3
14%
8/10 9
41%
7/10 4
18%
6/10 1
5%
5/10 0
0%
4/10 1
5%
3/10 0
0%
2/10 0
0%
1/10 0
0%

80.45% Average

The raw data average (mean) for all the Fullers Auckland face-to-face reviews is 80.45% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

81.54%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Sebastian Verbeke 7/10 1633 days 91%
Wolfgang 6/10 1640 days 82%
Frederik Fuchs 10/10 1663 days 100%
Beatrice and Cyrill 9/10 1834 days 90%
Sabrina Schneider 10/10 1891 days 87%
Hannah Neitzke 8/10 1940 days 79%
Sanne Meijer 7/10 2619 days 39%
Claudia 10/10 2673 days 42%
Mr NisbetJones 7/10 3371 days 0%
Nathalie Verzeletti 8/10 3722 days 13%
dbg9891 5/10 3852 days 9%
Kurt 9/10 4030 days 15%
Armand 4/10 4111 days 9%
Brian Elmes 10/10 4120 days 15%
Patrick 7/10 4278 days 12%
Colin Church 8/10 4431 days 13%
BrunoG 8/10 4449 days 13%
GrillGermany 8/10 4489 days 13%
Maettu 8/10 4521 days 13%
Nick 7/10 4649 days 12%
Caroline Cole 8/10 4808 days 13%
Kathy Hawey 8/10 4830 days 13%
Roger and Heather Smith 9/10 4836 days 15%
Christoph&Isabell 8/10 4844 days 13%
Reina Lohaye 8/10 4846 days 13%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Fullers Auckland experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.72% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 95 days. However the Fullers Auckland experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Fullers Auckland experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -2.67%
198 -2.69%
199 -2.70%
200 -2.72%
201 -2.73%
202 -2.74%
203 -2.76%

Final Ranking Score

79%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.