GO Rentals

GO Rentals

New Zealand Car Rental

88%

Details

774 Rankers Reviews

14 Face-to-Face

7 Rental Cars

54 Auckland

Maps

Reviews

Showing 8 reviews of 774.

Andy Wright's avatar

Andy Wright

New Zealand

Ranking: 10/10

Great company - I used GO Rentals in Queenstown and found them so easy to use I did everything via their app and when I arrived they gave me the keys and I was on my way! It was just as quick to return the car too. The staff are super friendly and gave me a few tips on where to find the best coffee - very helpful. I will be using GO on my next trip that's for sure!

Reviewed 30 days ago and experienced in February 2020

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Cherryl's avatar

Cherryl

Ranking: 9/10

We hired a car for 16 days, while travelling to Northland in NZ. Service from collecting car at Auckland airport to returning 16 days later was excellent. Friendly, eficient, staff. Reasonable price. Would highly recomend this company .

Reviewed about 1 month ago

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Crystal Marsters's avatar

Crystal Marsters

Ranking: 1/10

This company will charge you a 10% cancellation fee during Covid-19 when we have no other option as New Zealand is in lockdown and we simply CANNOT travel. 
I manage a car rental company in Australia and we have cancelled all bookings without fee as it is beyond the customer's control.
Thank you for my "future credit" but seriously, have a think about the loss of customer's you will experience due to this absolute greed.

Reviewed 2 months ago

GO Rentals - New Zealand Car Rental responds:

Hi Crystal,

Thanks so much for your feedback and apologies for the delay in coming back to you. A member of our senior management team would love the opportunity to talk to you about your experience. If you could please provide us with your booking number, we’ll have someone reach out to you.

Many thanks,
GO Rentals team

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Angela's avatar

Angela

Ranking: 10/10

I had to very quickly book a rental for an unexpected trip and was very pleased with the ease GO Rentals made the process. In a matter of minutes I was booked with a very affordable rate and given clear details for pick up at Dunedin airport. The whole process was a breeze with lovely personnel ready to answer any question or sort any issues. Would definitely rent from GO again and have recommended them to my friends and family. I am glad they were recommended to me.

Reviewed 4 months ago

JOHNSON TAY's avatar

JOHNSON TAY

Ranking: 10/10

Ryan from Claims dept provided me with excellent service. He followed up closely with the 350 excess claim which was withhold pending investigation into the truck that hit my car from rear. Though the other party claimed that I was at fault, Ryan was persistent. He put much effort to look for the company of the truck, speak to the insurance company of the company and get things sorted out. This is amazing! Now the excess has been returned to me.

Reviewed 4 months ago and experienced in December 2019

Sarah's avatar

Sarah

Ranking: 10/10

As an expat kiwi returning home several times a year, GO Rentals has become my go to rental car company. The cars have always been reliable, the staff are fantastic to deal with and checking in and out is a breeze. I particularly like that you and a company rep walk around the car together and make notes about any marks, damage etc. Everything is very transparent. Costs are reasonable and I would highly recommend them.

Reviewed 5 months ago

Award-2-24px Congratulations GO Rentals - New Zealand Car Rental

Rankers TravellerVoted Awards 2014 Rental Cars Finalist

Jocelyn T's avatar

Jocelyn T

Ranking: 1/10

Go rentals refused to accept my debit card to hold the vehicle bond (which I had done with other car rental companies such as Omega rentals) and instead I was required to take out insurance for the excess at a cost of $180 which I didn’t need (I already had rental car excess included in my travel insurance). Do not use this company as as their policies are inflexible and outdated.

Reviewed 6 months ago

GO Rentals - New Zealand Car Rental responds:

Hi Jocelyn,

Thank you for your feedback.

I understand that every company has different policies regarding credit card/debit card requirements. Our policy is that we require a credit card when opting for the Basic Insurance option, and we highlight this in the confirmation email you would have received upon booking the vehicle.

I apologise for any inconvenience this may have caused, and we have recorded your feedback regarding our policies.

Kind regards,
Mandana Safari – Auckland Airport Customer Service Manager

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!

Mary Bishop's avatar

Mary Bishop

Ranking: 10/10

Took ages wading through car rental options. Read heaps reviews, good and bad. Contacted several companies with questions etc. Wanted a car for a month. One company was just not interested in helping us at all. Go Rentals answered all our questions, gave discount and added some small incentives. Was able to take car on ferry. Drop off at different location to pick up. Pick up and drop off were hassle free. Had a cracked windscreen during the trip, contacted them, bit of back and forth, as was after hours Friday night, but all sorted to suit us and our itinerary. No issues with car mechanics at all. Took us everywhere we wanted to go. Few chips and scratches on car at pick up, which made the whole trip less stressful. Would highly recommend taking out full insurance. Yes, in case you have an accident, but also lots of road works in NZ, chips, windscreen damage etc. inevitable. Extremely happy with our choice.

Reviewed 6 months ago

Rankers works with a local (NZ owned) car rental booking agent, so our customers receive the best service, at the best price.

Simply enter your details and choose the best quote from major car rental companies in NZ.

No booking fees, lowest price guarantee and Rankers will be with you all the way with our own local advice.

Rental Cars bookings…  Compare and Book Rental Cars  … best service, best price!