Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Auckland Museum.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Auckland Museum
Valid Reviews
128 Valid Reviews
The Auckland Museum experience has a total of 128 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 128 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 21 |
|
16% |
| 9/10 | 37 |
|
29% |
| 8/10 | 35 |
|
27% |
| 7/10 | 21 |
|
16% |
| 6/10 | 6 |
|
5% |
| 5/10 | 5 |
|
4% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
80.94% Average
The raw data average (mean) for all the Auckland Museum valid reviews is 80.94% and is based on 128 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
116 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 128 valid reviews, the experience has 116 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 116 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
16% |
| 9/10 | 32 |
|
28% |
| 8/10 | 32 |
|
28% |
| 7/10 | 21 |
|
18% |
| 6/10 | 6 |
|
5% |
| 5/10 | 5 |
|
4% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
80.69% Average
The raw data average (mean) for all the Auckland Museum face-to-face reviews is 80.69% and is based on 116 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.07%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Daniel Faasser | 9/10 | 3049 days | 100% |
| Jeff Greenstreet | 9/10 | 3083 days | 97% |
| Julia Achatz | 5/10 | 3327 days | 61% |
| Daniela Hintermayr | 5/10 | 3341 days | 60% |
| Thomas Simeon | 8/10 | 3381 days | 74% |
| Kallan Mrozek | 8/10 | 3383 days | 74% |
| Tim | 7/10 | 3393 days | 70% |
| Jendrik | 7/10 | 3393 days | 70% |
| John Edwards | 8/10 | 3400 days | 73% |
| Julia | 9/10 | 3647 days | 55% |
| Benedikt Hang | 7/10 | 3655 days | 51% |
| Leon Grummer | 8/10 | 3667 days | 53% |
| Chris Cullen | 8/10 | 3672 days | 52% |
| Johannes Koch | 9/10 | 3676 days | 53% |
| Gerardo Furtado | 10/10 | 3679 days | 53% |
| Gabriela Cardoso | 10/10 | 3679 days | 53% |
| Chiara | 9/10 | 3681 days | 52% |
| Irene Marvelli | 7/10 | 3688 days | 49% |
| Mark White | 3/10 | 3688 days | 28% |
| Mikkel Pallesen | 6/10 | 3702 days | 44% |
| Maxima Buisan | 6/10 | 3703 days | 44% |
| Florian Mueller | 8/10 | 3707 days | 50% |
| Vincent | 5/10 | 3708 days | 39% |
| Tatiana | 10/10 | 3718 days | 50% |
| Christian Boudreau | 9/10 | 3735 days | 48% |
| Maria Ulitzsch | 6/10 | 4103 days | 18% |
| Leonie Moeller | 6/10 | 4371 days | 0% |
| Wolfgang and Christine | 8/10 | 4380 days | 38% |
| Agathe Dupuis | 9/10 | 4390 days | 38% |
| Sarah | 8/10 | 4401 days | 38% |
| Serena Poggioli | 8/10 | 4416 days | 38% |
| Adrien Godeloup | 7/10 | 4450 days | 36% |
| hendrik king | 9/10 | 4636 days | 38% |
| Chantal Mortel | 7/10 | 4763 days | 36% |
| Maxime | 8/10 | 4770 days | 38% |
| Sebastian and Peter Beate | 10/10 | 4781 days | 38% |
| Timo Maschke | 10/10 | 4839 days | 38% |
| Jackie and Brian | 7/10 | 4840 days | 36% |
| Alexandra van den Brack | 8/10 | 4845 days | 38% |
| Benedicte and Mathilde Colas | 8/10 | 4851 days | 38% |
| a a | 9/10 | 4939 days | 38% |
| Virgil Anabel | 9/10 | 5119 days | 38% |
| Mike Breele | 8/10 | 5123 days | 38% |
| Barry Baily | 9/10 | 5136 days | 38% |
| Lucie Rutherfurd | 9/10 | 5150 days | 38% |
| Lotte Foged | 9/10 | 5150 days | 38% |
| Nina Bille-Knudsen | 9/10 | 5223 days | 38% |
| Jack van den Nieuwendyk | 8/10 | 5225 days | 38% |
| Gema | 8/10 | 5472 days | 38% |
| Barry Digby | 1/10 | 5476 days | 15% |
| Fam de Kruyf | 8/10 | 5486 days | 38% |
| Jon_and_Family | 9/10 | 5489 days | 38% |
| Isabel & Tillmann | 7/10 | 5492 days | 36% |
| Stephen Leitch | 8/10 | 5510 days | 38% |
| Richardr1 | 10/10 | 5772 days | 38% |
| Marcio Moretti | 9/10 | 5864 days | 38% |
| Fred Briggs | 9/10 | 5877 days | 38% |
| John Bost | 8/10 | 5877 days | 38% |
| willemrn | 7/10 | 5929 days | 36% |
| catdonjaime | 10/10 | 5937 days | 38% |
| Arran J | 10/10 | 5944 days | 38% |
| Anne Ford | 9/10 | 5946 days | 38% |
| David D S | 10/10 | 5952 days | 38% |
| Roman Hauri | 8/10 | 5956 days | 38% |
| Gensen | 7/10 | 5970 days | 36% |
| Suzanne | 8/10 | 6005 days | 38% |
| rita | 8/10 | 6053 days | 38% |
| arthurw | 10/10 | 6061 days | 38% |
| miniappleses | 9/10 | 6066 days | 38% |
| dieteru | 5/10 | 6188 days | 29% |
| LuukKarin | 8/10 | 6190 days | 38% |
| BrunoG | 9/10 | 6206 days | 38% |
| Pat | 8/10 | 6211 days | 38% |
| GH_Herrebrugh | 9/10 | 6228 days | 38% |
| EelcoK | 9/10 | 6230 days | 38% |
| Valerie | 9/10 | 6231 days | 38% |
| Christopher Gallaga | 1/10 | 6244 days | 15% |
| Bert | 9/10 | 6252 days | 38% |
| Ben | 10/10 | 6362 days | 38% |
| Michelle | 9/10 | 6363 days | 38% |
| Terneal King | 8/10 | 6426 days | 38% |
| Thomas Bachmann | 9/10 | 6436 days | 38% |
| Carmen | 10/10 | 6440 days | 38% |
| sasssy | 10/10 | 6462 days | 38% |
| Salome | 7/10 | 6496 days | 36% |
| Annie | 9/10 | 6558 days | 38% |
| Leanne Priestley | 10/10 | 6559 days | 38% |
| Anna | 8/10 | 6565 days | 38% |
| Thibault | 9/10 | 6567 days | 38% |
| Denise | 10/10 | 6571 days | 38% |
| Liz | 9/10 | 6571 days | 38% |
| Yayami Kimura | 10/10 | 6571 days | 38% |
| Tom | 8/10 | 6572 days | 38% |
| Sanne Jonker | 7/10 | 6575 days | 36% |
| Corina | 9/10 | 6579 days | 38% |
| Klaus | 9/10 | 6579 days | 38% |
| Tina Daly | 8/10 | 6580 days | 38% |
| Jo and Tony | 9/10 | 6580 days | 38% |
| Smith | 7/10 | 6581 days | 36% |
| Trinkler | 9/10 | 6581 days | 38% |
| Roger Repolusk | 8/10 | 6585 days | 38% |
| Carmen Dolny | 10/10 | 6589 days | 38% |
| Robert and Carol Rodgers | 10/10 | 6593 days | 38% |
| Roger and Heather Smith | 7/10 | 6593 days | 36% |
| Katharina | 8/10 | 6600 days | 38% |
| Jim Curley | 10/10 | 6600 days | 38% |
| Reina Lohaye | 7/10 | 6603 days | 36% |
| Tim | 5/10 | 6628 days | 29% |
| Mum! | 8/10 | 6630 days | 38% |
| Nathalie Meunier | 9/10 | 6631 days | 38% |
| Heike Julia | 8/10 | 6635 days | 38% |
| Andrew Porter | 9/10 | 6636 days | 38% |
| Kay | 7/10 | 6659 days | 36% |
| Ann Westmacott | 8/10 | 6662 days | 38% |
| Abbey | 8/10 | 6672 days | 38% |
| Samuel Brejeon | 7/10 | 6673 days | 36% |
| Tom Clements | 7/10 | 6678 days | 36% |
| Christin | 6/10 | 6678 days | 33% |
| Elaine | 10/10 | 6909 days | 38% |
| Yuki | 9/10 | 6912 days | 38% |
| Paola | 7/10 | 6929 days | 36% |
| Delgroot | 9/10 | 6946 days | 38% |
| Arjan | 7/10 | 6949 days | 36% |
| Lucy | 8/10 | 6951 days | 38% |
| delgroot | 8/10 | 6953 days | 38% |
| Frauke | 7/10 | 6960 days | 36% |
| Bernt | 6/10 | 6960 days | 33% |
| purplekat99 | 10/10 | 6978 days | 38% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Auckland Museum experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.03% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Auckland Museum experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Auckland Museum experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.01% |
| 200 | -4.03% |
| 201 | -4.05% |
| 202 | -4.07% |
| 203 | -4.09% |
| … | … |
Balancing Adjustment
3.58% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.