Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Auckland Museum.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Auckland Museum
Valid Reviews
128 Valid Reviews
The Auckland Museum experience has a total of 128 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 128 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 21 |
|
16% |
| 9/10 | 37 |
|
29% |
| 8/10 | 35 |
|
27% |
| 7/10 | 21 |
|
16% |
| 6/10 | 6 |
|
5% |
| 5/10 | 5 |
|
4% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
80.94% Average
The raw data average (mean) for all the Auckland Museum valid reviews is 80.94% and is based on 128 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
116 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 128 valid reviews, the experience has 116 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 116 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
16% |
| 9/10 | 32 |
|
28% |
| 8/10 | 32 |
|
28% |
| 7/10 | 21 |
|
18% |
| 6/10 | 6 |
|
5% |
| 5/10 | 5 |
|
4% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
80.69% Average
The raw data average (mean) for all the Auckland Museum face-to-face reviews is 80.69% and is based on 116 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.98%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Daniel Faasser | 9/10 | 2968 days | 100% |
| Jeff Greenstreet | 9/10 | 3001 days | 98% |
| Julia Achatz | 5/10 | 3246 days | 62% |
| Daniela Hintermayr | 5/10 | 3260 days | 61% |
| Thomas Simeon | 8/10 | 3300 days | 76% |
| Kallan Mrozek | 8/10 | 3302 days | 75% |
| Tim | 7/10 | 3312 days | 71% |
| Jendrik | 7/10 | 3312 days | 71% |
| John Edwards | 8/10 | 3319 days | 74% |
| Julia | 9/10 | 3566 days | 57% |
| Benedikt Hang | 7/10 | 3574 days | 53% |
| Leon Grummer | 8/10 | 3586 days | 55% |
| Chris Cullen | 8/10 | 3591 days | 55% |
| Johannes Koch | 9/10 | 3595 days | 55% |
| Gerardo Furtado | 10/10 | 3598 days | 56% |
| Gabriela Cardoso | 10/10 | 3598 days | 56% |
| Chiara | 9/10 | 3600 days | 55% |
| Irene Marvelli | 7/10 | 3607 days | 51% |
| Mark White | 3/10 | 3607 days | 30% |
| Mikkel Pallesen | 6/10 | 3621 days | 46% |
| Maxima Buisan | 6/10 | 3622 days | 46% |
| Florian Mueller | 8/10 | 3626 days | 53% |
| Vincent | 5/10 | 3627 days | 41% |
| Tatiana | 10/10 | 3637 days | 53% |
| Christian Boudreau | 9/10 | 3654 days | 51% |
| Maria Ulitzsch | 6/10 | 4022 days | 21% |
| Leonie Moeller | 6/10 | 4290 days | 5% |
| Wolfgang and Christine | 8/10 | 4299 days | 5% |
| Agathe Dupuis | 9/10 | 4309 days | 4% |
| Sarah | 8/10 | 4320 days | 4% |
| Serena Poggioli | 8/10 | 4335 days | 2% |
| Adrien Godeloup | 7/10 | 4369 days | 0% |
| hendrik king | 9/10 | 4555 days | 36% |
| Chantal Mortel | 7/10 | 4682 days | 34% |
| Maxime | 8/10 | 4689 days | 35% |
| Sebastian and Peter Beate | 10/10 | 4700 days | 36% |
| Timo Maschke | 10/10 | 4758 days | 36% |
| Jackie and Brian | 7/10 | 4759 days | 34% |
| Alexandra van den Brack | 8/10 | 4764 days | 35% |
| Benedicte and Mathilde Colas | 8/10 | 4770 days | 35% |
| a a | 9/10 | 4858 days | 36% |
| Virgil Anabel | 9/10 | 5038 days | 36% |
| Mike Breele | 8/10 | 5042 days | 35% |
| Barry Baily | 9/10 | 5055 days | 36% |
| Lucie Rutherfurd | 9/10 | 5069 days | 36% |
| Lotte Foged | 9/10 | 5069 days | 36% |
| Nina Bille-Knudsen | 9/10 | 5142 days | 36% |
| Jack van den Nieuwendyk | 8/10 | 5144 days | 35% |
| Gema | 8/10 | 5391 days | 35% |
| Barry Digby | 1/10 | 5395 days | 14% |
| Fam de Kruyf | 8/10 | 5405 days | 35% |
| Jon_and_Family | 9/10 | 5408 days | 36% |
| Isabel & Tillmann | 7/10 | 5411 days | 34% |
| Stephen Leitch | 8/10 | 5429 days | 35% |
| Richardr1 | 10/10 | 5691 days | 36% |
| Marcio Moretti | 9/10 | 5783 days | 36% |
| Fred Briggs | 9/10 | 5796 days | 36% |
| John Bost | 8/10 | 5796 days | 35% |
| willemrn | 7/10 | 5848 days | 34% |
| catdonjaime | 10/10 | 5856 days | 36% |
| Arran J | 10/10 | 5863 days | 36% |
| Anne Ford | 9/10 | 5865 days | 36% |
| David D S | 10/10 | 5871 days | 36% |
| Roman Hauri | 8/10 | 5875 days | 35% |
| Gensen | 7/10 | 5889 days | 34% |
| Suzanne | 8/10 | 5924 days | 35% |
| rita | 8/10 | 5972 days | 35% |
| arthurw | 10/10 | 5980 days | 36% |
| miniappleses | 9/10 | 5985 days | 36% |
| dieteru | 5/10 | 6107 days | 27% |
| LuukKarin | 8/10 | 6109 days | 35% |
| BrunoG | 9/10 | 6125 days | 36% |
| Pat | 8/10 | 6130 days | 35% |
| GH_Herrebrugh | 9/10 | 6147 days | 36% |
| EelcoK | 9/10 | 6149 days | 36% |
| Valerie | 9/10 | 6150 days | 36% |
| Christopher Gallaga | 1/10 | 6163 days | 14% |
| Bert | 9/10 | 6171 days | 36% |
| Ben | 10/10 | 6281 days | 36% |
| Michelle | 9/10 | 6281 days | 36% |
| Terneal King | 8/10 | 6345 days | 35% |
| Thomas Bachmann | 9/10 | 6355 days | 36% |
| Carmen | 10/10 | 6359 days | 36% |
| sasssy | 10/10 | 6381 days | 36% |
| Salome | 7/10 | 6415 days | 34% |
| Annie | 9/10 | 6477 days | 36% |
| Leanne Priestley | 10/10 | 6478 days | 36% |
| Anna | 8/10 | 6484 days | 35% |
| Thibault | 9/10 | 6486 days | 36% |
| Denise | 10/10 | 6490 days | 36% |
| Liz | 9/10 | 6490 days | 36% |
| Yayami Kimura | 10/10 | 6490 days | 36% |
| Tom | 8/10 | 6491 days | 35% |
| Sanne Jonker | 7/10 | 6494 days | 34% |
| Corina | 9/10 | 6498 days | 36% |
| Klaus | 9/10 | 6498 days | 36% |
| Tina Daly | 8/10 | 6499 days | 35% |
| Jo and Tony | 9/10 | 6499 days | 36% |
| Smith | 7/10 | 6500 days | 34% |
| Trinkler | 9/10 | 6500 days | 36% |
| Roger Repolusk | 8/10 | 6504 days | 35% |
| Carmen Dolny | 10/10 | 6508 days | 36% |
| Robert and Carol Rodgers | 10/10 | 6512 days | 36% |
| Roger and Heather Smith | 7/10 | 6512 days | 34% |
| Katharina | 8/10 | 6519 days | 35% |
| Jim Curley | 10/10 | 6519 days | 36% |
| Reina Lohaye | 7/10 | 6522 days | 34% |
| Tim | 5/10 | 6547 days | 27% |
| Mum! | 8/10 | 6549 days | 35% |
| Nathalie Meunier | 9/10 | 6550 days | 36% |
| Heike Julia | 8/10 | 6554 days | 35% |
| Andrew Porter | 9/10 | 6555 days | 36% |
| Kay | 7/10 | 6578 days | 34% |
| Ann Westmacott | 8/10 | 6581 days | 35% |
| Abbey | 8/10 | 6591 days | 35% |
| Samuel Brejeon | 7/10 | 6592 days | 34% |
| Tom Clements | 7/10 | 6597 days | 34% |
| Christin | 6/10 | 6597 days | 31% |
| Elaine | 10/10 | 6828 days | 36% |
| Yuki | 9/10 | 6831 days | 36% |
| Paola | 7/10 | 6848 days | 34% |
| Delgroot | 9/10 | 6865 days | 36% |
| Arjan | 7/10 | 6868 days | 34% |
| Lucy | 8/10 | 6870 days | 35% |
| delgroot | 8/10 | 6872 days | 35% |
| Frauke | 7/10 | 6879 days | 34% |
| Bernt | 6/10 | 6879 days | 31% |
| purplekat99 | 10/10 | 6897 days | 36% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Auckland Museum experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Auckland Museum experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Auckland Museum experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.00% |
| 199 | -4.02% |
| 200 | -4.04% |
| 201 | -4.06% |
| 202 | -4.08% |
| 203 | -4.10% |
| … | … |
Balancing Adjustment
3.61% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.