Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Auckland Museum.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Auckland Museum
Valid Reviews
128 Valid Reviews
The Auckland Museum experience has a total of 128 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 128 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 21 |
|
16% |
| 9/10 | 37 |
|
29% |
| 8/10 | 35 |
|
27% |
| 7/10 | 21 |
|
16% |
| 6/10 | 6 |
|
5% |
| 5/10 | 5 |
|
4% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
80.94% Average
The raw data average (mean) for all the Auckland Museum valid reviews is 80.94% and is based on 128 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
116 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 128 valid reviews, the experience has 116 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 116 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
16% |
| 9/10 | 32 |
|
28% |
| 8/10 | 32 |
|
28% |
| 7/10 | 21 |
|
18% |
| 6/10 | 6 |
|
5% |
| 5/10 | 5 |
|
4% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
80.69% Average
The raw data average (mean) for all the Auckland Museum face-to-face reviews is 80.69% and is based on 116 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.99%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Daniel Faasser | 9/10 | 3029 days | 100% |
| Jeff Greenstreet | 9/10 | 3062 days | 98% |
| Julia Achatz | 5/10 | 3307 days | 61% |
| Daniela Hintermayr | 5/10 | 3321 days | 60% |
| Thomas Simeon | 8/10 | 3361 days | 74% |
| Kallan Mrozek | 8/10 | 3363 days | 74% |
| Tim | 7/10 | 3373 days | 70% |
| Jendrik | 7/10 | 3373 days | 70% |
| John Edwards | 8/10 | 3380 days | 73% |
| Julia | 9/10 | 3627 days | 55% |
| Benedikt Hang | 7/10 | 3635 days | 51% |
| Leon Grummer | 8/10 | 3647 days | 53% |
| Chris Cullen | 8/10 | 3652 days | 53% |
| Johannes Koch | 9/10 | 3656 days | 53% |
| Gerardo Furtado | 10/10 | 3659 days | 54% |
| Gabriela Cardoso | 10/10 | 3659 days | 54% |
| Chiara | 9/10 | 3661 days | 53% |
| Irene Marvelli | 7/10 | 3668 days | 49% |
| Mark White | 3/10 | 3668 days | 28% |
| Mikkel Pallesen | 6/10 | 3682 days | 45% |
| Maxima Buisan | 6/10 | 3683 days | 44% |
| Florian Mueller | 8/10 | 3687 days | 50% |
| Vincent | 5/10 | 3688 days | 39% |
| Tatiana | 10/10 | 3698 days | 51% |
| Christian Boudreau | 9/10 | 3715 days | 49% |
| Maria Ulitzsch | 6/10 | 4083 days | 19% |
| Leonie Moeller | 6/10 | 4351 days | 1% |
| Wolfgang and Christine | 8/10 | 4360 days | 1% |
| Agathe Dupuis | 9/10 | 4370 days | 0% |
| Sarah | 8/10 | 4381 days | 37% |
| Serena Poggioli | 8/10 | 4396 days | 37% |
| Adrien Godeloup | 7/10 | 4430 days | 35% |
| hendrik king | 9/10 | 4616 days | 37% |
| Chantal Mortel | 7/10 | 4743 days | 35% |
| Maxime | 8/10 | 4750 days | 37% |
| Sebastian and Peter Beate | 10/10 | 4761 days | 38% |
| Timo Maschke | 10/10 | 4819 days | 38% |
| Jackie and Brian | 7/10 | 4820 days | 35% |
| Alexandra van den Brack | 8/10 | 4825 days | 37% |
| Benedicte and Mathilde Colas | 8/10 | 4831 days | 37% |
| a a | 9/10 | 4919 days | 37% |
| Virgil Anabel | 9/10 | 5099 days | 37% |
| Mike Breele | 8/10 | 5103 days | 37% |
| Barry Baily | 9/10 | 5116 days | 37% |
| Lucie Rutherfurd | 9/10 | 5130 days | 37% |
| Lotte Foged | 9/10 | 5130 days | 37% |
| Nina Bille-Knudsen | 9/10 | 5203 days | 37% |
| Jack van den Nieuwendyk | 8/10 | 5205 days | 37% |
| Gema | 8/10 | 5452 days | 37% |
| Barry Digby | 1/10 | 5456 days | 15% |
| Fam de Kruyf | 8/10 | 5466 days | 37% |
| Jon_and_Family | 9/10 | 5469 days | 37% |
| Isabel & Tillmann | 7/10 | 5472 days | 35% |
| Stephen Leitch | 8/10 | 5490 days | 37% |
| Richardr1 | 10/10 | 5752 days | 38% |
| Marcio Moretti | 9/10 | 5844 days | 37% |
| Fred Briggs | 9/10 | 5857 days | 37% |
| John Bost | 8/10 | 5857 days | 37% |
| willemrn | 7/10 | 5909 days | 35% |
| catdonjaime | 10/10 | 5917 days | 38% |
| Arran J | 10/10 | 5924 days | 38% |
| Anne Ford | 9/10 | 5926 days | 37% |
| David D S | 10/10 | 5932 days | 38% |
| Roman Hauri | 8/10 | 5936 days | 37% |
| Gensen | 7/10 | 5950 days | 35% |
| Suzanne | 8/10 | 5985 days | 37% |
| rita | 8/10 | 6033 days | 37% |
| arthurw | 10/10 | 6041 days | 38% |
| miniappleses | 9/10 | 6046 days | 37% |
| dieteru | 5/10 | 6168 days | 29% |
| LuukKarin | 8/10 | 6170 days | 37% |
| BrunoG | 9/10 | 6186 days | 37% |
| Pat | 8/10 | 6191 days | 37% |
| GH_Herrebrugh | 9/10 | 6208 days | 37% |
| EelcoK | 9/10 | 6210 days | 37% |
| Valerie | 9/10 | 6211 days | 37% |
| Christopher Gallaga | 1/10 | 6224 days | 15% |
| Bert | 9/10 | 6232 days | 37% |
| Ben | 10/10 | 6342 days | 38% |
| Michelle | 9/10 | 6342 days | 37% |
| Terneal King | 8/10 | 6406 days | 37% |
| Thomas Bachmann | 9/10 | 6416 days | 37% |
| Carmen | 10/10 | 6420 days | 38% |
| sasssy | 10/10 | 6442 days | 38% |
| Salome | 7/10 | 6476 days | 35% |
| Annie | 9/10 | 6538 days | 37% |
| Leanne Priestley | 10/10 | 6539 days | 38% |
| Anna | 8/10 | 6545 days | 37% |
| Thibault | 9/10 | 6547 days | 37% |
| Denise | 10/10 | 6551 days | 38% |
| Liz | 9/10 | 6551 days | 37% |
| Yayami Kimura | 10/10 | 6551 days | 38% |
| Tom | 8/10 | 6552 days | 37% |
| Sanne Jonker | 7/10 | 6555 days | 35% |
| Corina | 9/10 | 6559 days | 37% |
| Klaus | 9/10 | 6559 days | 37% |
| Tina Daly | 8/10 | 6560 days | 37% |
| Jo and Tony | 9/10 | 6560 days | 37% |
| Smith | 7/10 | 6561 days | 35% |
| Trinkler | 9/10 | 6561 days | 37% |
| Roger Repolusk | 8/10 | 6565 days | 37% |
| Carmen Dolny | 10/10 | 6569 days | 38% |
| Robert and Carol Rodgers | 10/10 | 6573 days | 38% |
| Roger and Heather Smith | 7/10 | 6573 days | 35% |
| Katharina | 8/10 | 6580 days | 37% |
| Jim Curley | 10/10 | 6580 days | 38% |
| Reina Lohaye | 7/10 | 6583 days | 35% |
| Tim | 5/10 | 6608 days | 29% |
| Mum! | 8/10 | 6610 days | 37% |
| Nathalie Meunier | 9/10 | 6611 days | 37% |
| Heike Julia | 8/10 | 6615 days | 37% |
| Andrew Porter | 9/10 | 6616 days | 37% |
| Kay | 7/10 | 6639 days | 35% |
| Ann Westmacott | 8/10 | 6642 days | 37% |
| Abbey | 8/10 | 6652 days | 37% |
| Samuel Brejeon | 7/10 | 6653 days | 35% |
| Tom Clements | 7/10 | 6658 days | 35% |
| Christin | 6/10 | 6658 days | 32% |
| Elaine | 10/10 | 6889 days | 38% |
| Yuki | 9/10 | 6892 days | 37% |
| Paola | 7/10 | 6909 days | 35% |
| Delgroot | 9/10 | 6926 days | 37% |
| Arjan | 7/10 | 6929 days | 35% |
| Lucy | 8/10 | 6931 days | 37% |
| delgroot | 8/10 | 6933 days | 37% |
| Frauke | 7/10 | 6940 days | 35% |
| Bernt | 6/10 | 6940 days | 32% |
| purplekat99 | 10/10 | 6958 days | 38% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Auckland Museum experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Auckland Museum experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Auckland Museum experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.13% |
| 200 | -4.15% |
| 201 | -4.17% |
| 202 | -4.19% |
| 203 | -4.21% |
| … | … |
Balancing Adjustment
3.64% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.