Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Auckland Museum.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
128 Valid Reviews
The Auckland Museum experience has a total of 128 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 128 valid reviews:
The raw data average (mean) for all the Auckland Museum valid reviews is 80.94% and is based on 128 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
116 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 128 valid reviews, the experience has 116 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 116 face-to-face reviews:
The raw data average (mean) for all the Auckland Museum face-to-face reviews is 80.69% and is based on 116 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Daniel Faasser||9/10||1169 days||100%|
|Jeff Greenstreet||9/10||1203 days||99%|
|Julia Achatz||5/10||1447 days||72%|
|Daniela Hintermayr||5/10||1461 days||71%|
|Thomas Simeon||8/10||1501 days||82%|
|Kallan Mrozek||8/10||1503 days||82%|
|John Edwards||8/10||1520 days||81%|
|Benedikt Hang||7/10||1775 days||69%|
|Leon Grummer||8/10||1787 days||71%|
|Chris Cullen||8/10||1792 days||71%|
|Johannes Koch||9/10||1796 days||75%|
|Gerardo Furtado||10/10||1799 days||74%|
|Gabriela Cardoso||10/10||1799 days||74%|
|Irene Marvelli||7/10||1808 days||67%|
|Mark White||3/10||1808 days||57%|
|Mikkel Pallesen||6/10||1822 days||61%|
|Maxima Buisan||6/10||1823 days||61%|
|Florian Mueller||8/10||1827 days||70%|
|Christian Boudreau||9/10||1855 days||72%|
|Maria Ulitzsch||6/10||2223 days||47%|
|Leonie Moeller||6/10||2491 days||38%|
|Wolfgang and Christine||8/10||2500 days||44%|
|Agathe Dupuis||9/10||2510 days||46%|
|Serena Poggioli||8/10||2536 days||42%|
|Adrien Godeloup||7/10||2570 days||39%|
|hendrik king||9/10||2756 days||36%|
|Chantal Mortel||7/10||2883 days||28%|
|Sebastian and Peter Beate||10/10||2901 days||30%|
|Timo Maschke||10/10||2959 days||27%|
|Jackie and Brian||7/10||2960 days||25%|
|Alexandra van den Brack||8/10||2965 days||26%|
|Benedicte and Mathilde Colas||8/10||2971 days||25%|
|a a||9/10||3059 days||23%|
|Virgil Anabel||9/10||3239 days||16%|
|Mike Breele||8/10||3243 days||15%|
|Barry Baily||9/10||3256 days||15%|
|Lucie Rutherfurd||9/10||3270 days||15%|
|Lotte Foged||9/10||3270 days||15%|
|Nina Bille-Knudsen||9/10||3343 days||12%|
|Jack van den Nieuwendyk||8/10||3345 days||11%|
|Barry Digby||1/10||3596 days||1%|
|Fam de Kruyf||8/10||3606 days||1%|
|Isabel & Tillmann||7/10||3612 days||1%|
|Stephen Leitch||8/10||3630 days||0%|
|Marcio Moretti||9/10||3984 days||20%|
|Fred Briggs||9/10||3997 days||20%|
|John Bost||8/10||3997 days||19%|
|Arran J||10/10||4064 days||20%|
|Anne Ford||9/10||4066 days||20%|
|David D S||10/10||4072 days||20%|
|Roman Hauri||8/10||4076 days||19%|
|Christopher Gallaga||1/10||4364 days||14%|
|Terneal King||8/10||4546 days||19%|
|Thomas Bachmann||9/10||4556 days||20%|
|Leanne Priestley||10/10||4679 days||20%|
|Yayami Kimura||10/10||4691 days||20%|
|Sanne Jonker||7/10||4695 days||18%|
|Tina Daly||8/10||4700 days||19%|
|Jo and Tony||9/10||4700 days||20%|
|Roger Repolusk||8/10||4705 days||19%|
|Carmen Dolny||10/10||4709 days||20%|
|Robert and Carol Rodgers||10/10||4713 days||20%|
|Roger and Heather Smith||7/10||4713 days||18%|
|Jim Curley||10/10||4720 days||20%|
|Reina Lohaye||7/10||4723 days||18%|
|Nathalie Meunier||9/10||4751 days||20%|
|Heike Julia||8/10||4755 days||19%|
|Andrew Porter||9/10||4756 days||20%|
|Ann Westmacott||8/10||4782 days||19%|
|Samuel Brejeon||7/10||4793 days||18%|
|Tom Clements||7/10||4798 days||18%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Auckland Museum experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 46 days. However the Auckland Museum experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Auckland Museum experience has been adjusted for 200 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.