Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Auckland Museum.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Auckland Museum
Valid Reviews
128 Valid Reviews
The Auckland Museum experience has a total of 128 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 128 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 21 |
|
16% |
| 9/10 | 37 |
|
29% |
| 8/10 | 35 |
|
27% |
| 7/10 | 21 |
|
16% |
| 6/10 | 6 |
|
5% |
| 5/10 | 5 |
|
4% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
80.94% Average
The raw data average (mean) for all the Auckland Museum valid reviews is 80.94% and is based on 128 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
116 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 128 valid reviews, the experience has 116 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 116 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
16% |
| 9/10 | 32 |
|
28% |
| 8/10 | 32 |
|
28% |
| 7/10 | 21 |
|
18% |
| 6/10 | 6 |
|
5% |
| 5/10 | 5 |
|
4% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
80.69% Average
The raw data average (mean) for all the Auckland Museum face-to-face reviews is 80.69% and is based on 116 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.90%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Daniel Faasser | 9/10 | 2925 days | 100% |
| Jeff Greenstreet | 9/10 | 2959 days | 98% |
| Julia Achatz | 5/10 | 3203 days | 61% |
| Daniela Hintermayr | 5/10 | 3217 days | 60% |
| Thomas Simeon | 8/10 | 3257 days | 76% |
| Kallan Mrozek | 8/10 | 3259 days | 75% |
| Tim | 7/10 | 3269 days | 71% |
| Jendrik | 7/10 | 3269 days | 71% |
| John Edwards | 8/10 | 3276 days | 74% |
| Julia | 9/10 | 3523 days | 57% |
| Benedikt Hang | 7/10 | 3531 days | 53% |
| Leon Grummer | 8/10 | 3543 days | 55% |
| Chris Cullen | 8/10 | 3548 days | 55% |
| Johannes Koch | 9/10 | 3552 days | 55% |
| Gerardo Furtado | 10/10 | 3555 days | 56% |
| Gabriela Cardoso | 10/10 | 3555 days | 56% |
| Chiara | 9/10 | 3557 days | 55% |
| Irene Marvelli | 7/10 | 3564 days | 51% |
| Mark White | 3/10 | 3564 days | 28% |
| Mikkel Pallesen | 6/10 | 3578 days | 46% |
| Maxima Buisan | 6/10 | 3579 days | 46% |
| Florian Mueller | 8/10 | 3583 days | 53% |
| Vincent | 5/10 | 3584 days | 40% |
| Tatiana | 10/10 | 3594 days | 53% |
| Christian Boudreau | 9/10 | 3611 days | 51% |
| Maria Ulitzsch | 6/10 | 3979 days | 21% |
| Leonie Moeller | 6/10 | 4247 days | 5% |
| Wolfgang and Christine | 8/10 | 4256 days | 5% |
| Agathe Dupuis | 9/10 | 4266 days | 5% |
| Sarah | 8/10 | 4277 days | 4% |
| Serena Poggioli | 8/10 | 4292 days | 3% |
| Adrien Godeloup | 7/10 | 4326 days | 0% |
| hendrik king | 9/10 | 4512 days | 33% |
| Chantal Mortel | 7/10 | 4639 days | 31% |
| Maxime | 8/10 | 4646 days | 32% |
| Sebastian and Peter Beate | 10/10 | 4657 days | 33% |
| Timo Maschke | 10/10 | 4715 days | 33% |
| Jackie and Brian | 7/10 | 4716 days | 31% |
| Alexandra van den Brack | 8/10 | 4721 days | 32% |
| Benedicte and Mathilde Colas | 8/10 | 4727 days | 32% |
| a a | 9/10 | 4815 days | 33% |
| Virgil Anabel | 9/10 | 4995 days | 33% |
| Mike Breele | 8/10 | 4999 days | 32% |
| Barry Baily | 9/10 | 5012 days | 33% |
| Lucie Rutherfurd | 9/10 | 5026 days | 33% |
| Lotte Foged | 9/10 | 5026 days | 33% |
| Nina Bille-Knudsen | 9/10 | 5099 days | 33% |
| Jack van den Nieuwendyk | 8/10 | 5101 days | 32% |
| Gema | 8/10 | 5348 days | 32% |
| Barry Digby | 1/10 | 5352 days | 11% |
| Fam de Kruyf | 8/10 | 5362 days | 32% |
| Jon_and_Family | 9/10 | 5365 days | 33% |
| Isabel & Tillmann | 7/10 | 5368 days | 31% |
| Stephen Leitch | 8/10 | 5386 days | 32% |
| Richardr1 | 10/10 | 5648 days | 33% |
| Marcio Moretti | 9/10 | 5740 days | 33% |
| Fred Briggs | 9/10 | 5753 days | 33% |
| John Bost | 8/10 | 5753 days | 32% |
| willemrn | 7/10 | 5805 days | 31% |
| catdonjaime | 10/10 | 5813 days | 33% |
| Arran J | 10/10 | 5820 days | 33% |
| Anne Ford | 9/10 | 5822 days | 33% |
| David D S | 10/10 | 5828 days | 33% |
| Roman Hauri | 8/10 | 5832 days | 32% |
| Gensen | 7/10 | 5846 days | 31% |
| Suzanne | 8/10 | 5881 days | 32% |
| rita | 8/10 | 5929 days | 32% |
| arthurw | 10/10 | 5937 days | 33% |
| miniappleses | 9/10 | 5942 days | 33% |
| dieteru | 5/10 | 6064 days | 24% |
| LuukKarin | 8/10 | 6066 days | 32% |
| BrunoG | 9/10 | 6082 days | 33% |
| Pat | 8/10 | 6088 days | 32% |
| GH_Herrebrugh | 9/10 | 6104 days | 33% |
| EelcoK | 9/10 | 6106 days | 33% |
| Valerie | 9/10 | 6108 days | 33% |
| Christopher Gallaga | 1/10 | 6121 days | 11% |
| Bert | 9/10 | 6129 days | 33% |
| Ben | 10/10 | 6239 days | 33% |
| Michelle | 9/10 | 6239 days | 33% |
| Terneal King | 8/10 | 6303 days | 32% |
| Thomas Bachmann | 9/10 | 6313 days | 33% |
| Carmen | 10/10 | 6316 days | 33% |
| sasssy | 10/10 | 6338 days | 33% |
| Salome | 7/10 | 6372 days | 31% |
| Annie | 9/10 | 6434 days | 33% |
| Leanne Priestley | 10/10 | 6435 days | 33% |
| Anna | 8/10 | 6441 days | 32% |
| Thibault | 9/10 | 6443 days | 33% |
| Denise | 10/10 | 6447 days | 33% |
| Liz | 9/10 | 6447 days | 33% |
| Yayami Kimura | 10/10 | 6447 days | 33% |
| Tom | 8/10 | 6448 days | 32% |
| Sanne Jonker | 7/10 | 6451 days | 31% |
| Corina | 9/10 | 6455 days | 33% |
| Klaus | 9/10 | 6455 days | 33% |
| Tina Daly | 8/10 | 6456 days | 32% |
| Jo and Tony | 9/10 | 6456 days | 33% |
| Smith | 7/10 | 6457 days | 31% |
| Trinkler | 9/10 | 6457 days | 33% |
| Roger Repolusk | 8/10 | 6461 days | 32% |
| Carmen Dolny | 10/10 | 6465 days | 33% |
| Robert and Carol Rodgers | 10/10 | 6469 days | 33% |
| Roger and Heather Smith | 7/10 | 6469 days | 31% |
| Katharina | 8/10 | 6476 days | 32% |
| Jim Curley | 10/10 | 6476 days | 33% |
| Reina Lohaye | 7/10 | 6479 days | 31% |
| Tim | 5/10 | 6504 days | 24% |
| Mum! | 8/10 | 6506 days | 32% |
| Nathalie Meunier | 9/10 | 6507 days | 33% |
| Heike Julia | 8/10 | 6511 days | 32% |
| Andrew Porter | 9/10 | 6512 days | 33% |
| Kay | 7/10 | 6535 days | 31% |
| Ann Westmacott | 8/10 | 6538 days | 32% |
| Abbey | 8/10 | 6548 days | 32% |
| Samuel Brejeon | 7/10 | 6549 days | 31% |
| Tom Clements | 7/10 | 6554 days | 31% |
| Christin | 6/10 | 6554 days | 28% |
| Elaine | 10/10 | 6785 days | 33% |
| Yuki | 9/10 | 6788 days | 33% |
| Paola | 7/10 | 6805 days | 31% |
| Delgroot | 9/10 | 6822 days | 33% |
| Arjan | 7/10 | 6825 days | 31% |
| Lucy | 8/10 | 6827 days | 32% |
| delgroot | 8/10 | 6829 days | 32% |
| Frauke | 7/10 | 6836 days | 31% |
| Bernt | 6/10 | 6836 days | 28% |
| purplekat99 | 10/10 | 6854 days | 33% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Auckland Museum experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.93% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 47 days. However the Auckland Museum experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Auckland Museum experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.87% |
| 198 | -3.89% |
| 199 | -3.91% |
| 200 | -3.93% |
| 201 | -3.95% |
| 202 | -3.97% |
| 203 | -3.99% |
| … | … |
Balancing Adjustment
3.60% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.