Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for SkyJump / Sky Jump.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

SkyJump / Sky Jump

Valid Reviews

21 Valid Reviews

The SkyJump / Sky Jump experience has a total of 21 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 21 valid reviews:

Rating Count Percentage
10/10 8
38%
9/10 5
24%
8/10 2
10%
7/10 4
19%
6/10 2
10%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

86.19% Average

The raw data average (mean) for all the SkyJump / Sky Jump valid reviews is 86.19% and is based on 21 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

15 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 21 valid reviews, the experience has 15 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 15 face-to-face reviews:

Rating Count Percentage
10/10 3
20%
9/10 4
27%
8/10 2
13%
7/10 4
27%
6/10 2
13%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

81.33% Average

The raw data average (mean) for all the SkyJump / Sky Jump face-to-face reviews is 81.33% and is based on 15 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

84.62%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
John Farley 8/10 1846 days 97%
Joel Virtanen 7/10 1875 days 92%
Joni Vihakara 9/10 1890 days 100%
Kristin Denny 9/10 3265 days 21%
Christian & Julia 10/10 3630 days 0%
John Heal 7/10 3725 days 26%
Faye Cox 10/10 3984 days 28%
David Boyle 7/10 4014 days 26%
Jimmy K 10/10 4624 days 28%
Joanna Morrison 10/10 4655 days 28%
Charles Lyne 10/10 4655 days 28%
AnjaN 9/10 4692 days 28%
Logan Roe 9/10 4716 days 28%
Kay 6/10 4728 days 23%
Heather Keats 10/10 4744 days 28%
loganbax 10/10 4806 days 28%
Richard 8/10 4864 days 27%
David 7/10 4904 days 26%
Vikki 10/10 5061 days 28%
Andre Obineche 9/10 5125 days 28%
Laura Sutton 6/10 5125 days 23%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The SkyJump / Sky Jump experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.13% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the SkyJump / Sky Jump experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The SkyJump / Sky Jump experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -4.07%
198 -4.09%
199 -4.11%
200 -4.13%
201 -4.15%
202 -4.17%
203 -4.19%

Final Ranking Score

80%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.