Ranking Score Explained

Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua Museum.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Rotorua Museum

Valid Reviews

46 Valid Reviews

The Rotorua Museum experience has a total of 46 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 46 valid reviews:

Rating Count Percentage
10/10 11
24%
9/10 7
15%
8/10 11
24%
7/10 8
17%
6/10 5
11%
5/10 4
9%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

79.78% Average

The raw data average (mean) for all the Rotorua Museum valid reviews is 79.78% and is based on 46 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

44 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 46 valid reviews, the experience has 44 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 44 face-to-face reviews:

Rating Count Percentage
10/10 10
23%
9/10 7
16%
8/10 11
25%
7/10 7
16%
6/10 5
11%
5/10 4
9%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

79.55% Average

The raw data average (mean) for all the Rotorua Museum face-to-face reviews is 79.55% and is based on 44 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

79.97%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Sylvain Chanton 10/10 2968 days 100%
Camilla Geert 6/10 3188 days 73%
Mark Rosema 7/10 3260 days 74%
Soren and Inelase Lindhardbell 10/10 4376 days 0%
Soren and Inelase Lindhardbell 10/10 4376 days 0%
Timo Maschke 10/10 4385 days 36%
Leo 9/10 4398 days 36%
Moss 9/10 4654 days 36%
Paul & Jayne Smith 5/10 4679 days 27%
Barry Baily 9/10 4682 days 36%
Colin Philpott 9/10 4691 days 36%
Kim Thorsted 8/10 4692 days 35%
Stig Domander 8/10 4711 days 35%
Theresa 10/10 4776 days 36%
Anne 10/10 5037 days 36%
F Horrex 8/10 5054 days 35%
David 10/10 5125 days 36%
Sophie & Joffrey 5/10 5334 days 27%
Pam Know 7/10 5395 days 33%
Peter Essink 5/10 5492 days 27%
bondd 8/10 5599 days 35%
CeesVanW 8/10 5734 days 35%
Arjan Muis 7/10 5736 days 33%
Marion 6/10 5738 days 31%
Tobias Wanger 8/10 5740 days 35%
Christian Troendle 6/10 5740 days 31%
Ian S 6/10 5783 days 31%
MartinD 7/10 5792 days 33%
John 9/10 5796 days 36%
Ko 8/10 5798 days 35%
Danielle 5/10 5798 days 27%
Sabrina 10/10 5802 days 36%
Christine 7/10 5803 days 33%
Michael 8/10 5814 days 35%
Daniel 10/10 5847 days 36%
Tony 10/10 5851 days 36%
Liz 8/10 5873 days 35%
Sanne Jonker 6/10 6121 days 31%
Jo and Tony 10/10 6126 days 36%
Wouter Sluitnan 8/10 6127 days 35%
catzmagic 7/10 6128 days 33%
Lindsey Woosnam 7/10 6177 days 33%
ranker_46 9/10 6336 days 36%
Helen 8/10 6452 days 35%
ShoshanaAbrams 7/10 6455 days 33%
Fran 9/10 6464 days 36%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rotorua Museum experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.06% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Rotorua Museum experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Rotorua Museum experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -4.00%
198 -4.02%
199 -4.04%
200 -4.06%
201 -4.08%
202 -4.10%
203 -4.12%

Balancing Adjustment

4.30% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

80%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.