1207 reviews with the most recent first, showing page 1 of 202.
Great service, great vehicle. Loved hiring a wilderness motor home.
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Our home for two weeks was above expectations. I loved all the windows and special blinds for privacy when needed. All the appliances were in excellent condition. We did not have any problems and that makes for an enjoyable holiday. The staff at Wilderness kept us well informed from the day we reserved to check in. We did feel a bit overwhelmed with all the instructions at check-in but a manual and a video were always available to reference during our trip. There are MANY campervan companies in New Zealand and one to match every style. I feel that Wilderness was topnotch and would recommend them to future travelers.
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Great service from start to finish. Booking pick up and van perfect. Georgia was so helpful and thorough with lots of advice before we set off.
The van was very comfortable and had everything we needed. It was great to drive easy to park and to manoeuvre.
The Wilderness Motorhomes are too expensive for their quality, equipment and condition of the vehicles. There are much better equipped and, above all, well-maintained vehicles from other providers. We can say that very well, because we used three motorhomes during our three-month stay. There are really luxurious motorhomes, well maintained with complete equipment at a definitely lower overall price.
Price and performance is out of proportion at Wilderness.
Wilderness Motorhomes responds:
Thanks so much for taking the time to post your review. We are very disappointed to hear that your Wilderness experience was less than amazing. Ensuring we have top quality motorhomes and maintaining them to the highest standards is a priority for us. We will review our turnaround processes to ensure that all vehicles meet these standards. Your feedback is greatly valued and we have tried to contact you several times to discuss your experience and what we could have done better. Please do get in touch with us (contact details are on our website) - The Wilderness team
Very responsive customer service team to questions, problems that arose, both before our trip and during it. Motor home was very clean and well maintained. Lots of web links and information provided beforehand for us to plan our trip, plus we received maps, ideas, books, and camping ideas to take with us while we traveled around.
My husband and I rented a motor home for a month in January/February. We booked quite late and Wilderness were the only ones who could cater to our needs regarding a 2 person motor home of a good size
Though the reception/dealing with the company was excellent we were given a van which was substandard and had problems. After a few phone calls and 9 days had passed, we were eventually given another van which was brand new. However, the layout was so poor I had to get on the bed to put away dishes as assigned cupboard for crockery and glassware was completely out of reach. The pantry area had no cubicles and you had to get down on your hands and knees to access. It came with no awning and basic utensils and handy items are not included like a bucket! Other companies supply awnings with their vans - it was hot whilst travelling when we were there and this would been a welcome addition. The company has rules regarding awnings as they get broken but as we were paying much much more for our Wilderness motor home and also paid full insurance of $69 per day on top of fees, we believe this should have been included.
Overall we liked the company, the experience with their contact ‘New Zealand frenzy’ and the fiat motor van. We would recommend them, but insist on an awning - they need to change this policy!!
Wilderness Motorhomes responds:
Thank you so much for taking the time to post your review, we value all feedback. It's great to read that you enjoyed your time overall. We are sorry to see that the motorhome layout did not meet your needs.
Awnings can be good additions on sunny days, however with NZ's ever-changing weather conditions, they can be tricky for our guests to operate and for us to maintain to the high standards we set, and it is for this reason that we don't include them. We have noted your feedback though.
- The Wilderness Team