1210 reviews with the most recent first, showing page 1 of 152.
LEONG MING MENG
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We rent a motorhome from Wilderness, picking up and drop of in Christchurch, for 8 days. Our motorhome is a Summit 5 model. Tarnia attended to us and brief us on our rental as well about our plans. She encouraged us to upgrade our vehicle insurance to comprehensive which we did. And fortunately so, as a stone from no-where hit the windscreen causing a crack of about 2 inch when we were entering a town called Hinds. The Summit 5 has all the amenities we need such as towels, bedding, crockery, cooking utensils, etc...We were given (loan) a guide book - NZ Frenzy and other useful information. We found a scenic and quiet site in Lakeside Domain as well as the Onawe trek not far from christchurch. The motorhome is not without issue. The 12V battery do not seemed to be charged even when the vehicle is moving. It could only last about 10 hours before nothing works unless it is plugged to a powered site. This was feedback to Tarnia when we return the motorhome and she offered a compensation for one night of our fee at a powered site. At the Aroraki Mt Cook DOC campsite, as it was really cold there, we were apprehensive whether the 12V battery and heating can last us through the night. Should we stay in the motorhome or should we check in a motel in the village? I make a call to the after office hours numbers of Wilderness, left messages to call me back as well as email, alas, no responses. I wonder, if there is any real emergency, who could help? The next day, however, I received a return call, which I do not need any help by then. On the whole, the mechanical/electrical issue of the motorhome also depends much on feedback from previous customers, without which we cannot fault Wilderness for not knowing. I would suggest that there should be a 24/7 standby responses to the phone numbers indicated for assistance, not just AA. On the whole, my experiences with Wilderness is still a 10/10 despite the minor hiccups. Would still recommend Wilderness Motorhomes.
Great service, great vehicle. Loved hiring a wilderness motor home.
Our home for two weeks was above expectations. I loved all the windows and special blinds for privacy when needed. All the appliances were in excellent condition. We did not have any problems and that makes for an enjoyable holiday. The staff at Wilderness kept us well informed from the day we reserved to check in. We did feel a bit overwhelmed with all the instructions at check-in but a manual and a video were always available to reference during our trip. There are MANY campervan companies in New Zealand and one to match every style. I feel that Wilderness was topnotch and would recommend them to future travelers.
Great service from start to finish. Booking pick up and van perfect. Georgia was so helpful and thorough with lots of advice before we set off.
The van was very comfortable and had everything we needed. It was great to drive easy to park and to manoeuvre.
The Wilderness Motorhomes are too expensive for their quality, equipment and condition of the vehicles. There are much better equipped and, above all, well-maintained vehicles from other providers. We can say that very well, because we used three motorhomes during our three-month stay. There are really luxurious motorhomes, well maintained with complete equipment at a definitely lower overall price.
Price and performance is out of proportion at Wilderness.
Wilderness Motorhomes responds:
Thanks so much for taking the time to post your review. We are very disappointed to hear that your Wilderness experience was less than amazing. Ensuring we have top quality motorhomes and maintaining them to the highest standards is a priority for us. We will review our turnaround processes to ensure that all vehicles meet these standards. Your feedback is greatly valued and we have tried to contact you several times to discuss your experience and what we could have done better. Please do get in touch with us (contact details are on our website) - The Wilderness team
Very responsive customer service team to questions, problems that arose, both before our trip and during it. Motor home was very clean and well maintained. Lots of web links and information provided beforehand for us to plan our trip, plus we received maps, ideas, books, and camping ideas to take with us while we traveled around.