1197 reviews with the most recent first, showing page 1 of 200.
I paid top dollar $4,000 for a family of 4, as I wanted the luxury experience. So I chose Wilderness as it ranked highest and we were guaranteed a motorhome under 2 years old.
Sadly our 2016 van was underwhelming: a broken passenger side window control button; 80s beige velour styling; and most importantly, a plastic toilet hatch button (under the outside pan) that was difficult to shift. I was anxious about forcing it - imagine the fallout - which totally removed the 'luxury' out of my experience.
Additionally, my hubby accidentally shifted the 60kmph cruise control when getting used to the indicator-windscreen wiper sides, which meant we couldn't go faster than 60kmph on the 90kmph freeway as we left the Christchurch depot. It was after 6pm and they were shut so I called their helpline to be told we should call the AA breakdown service (which incurs a callout fee if it's driver error). I jumped in the driver's seat and must have accidentally switched it back and we were good. But later on Arthurs Pass - a hairy altitude drive in the mist - it happened again. With kids on board and out of mobile range, I was petrified we'd have an accident on a hairpin bend. I called Wilderness helpline again when in range and the women identified the problem straight away - just turn the dash stick off cruise control. I just wish the previous operator had know the vehicle at that level like her - I know they're just backpackers but it kinds spoiled by holiday.
So if you're looking for a good company, Wilderness might be up there. But don't expect a $4,000 service because you might not get what you pay for - guarantees.
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Comfortable, clean, modern camper vans. Excellent for touring. Helpful and courteous support team.
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We picked Wilderness on the strength of their previous reviews and even though they were at the "pricey" end of the market, we wanted a quality product and a hassle free experience. We pretty much got all that, with basically a brand new vehicle and brand new quality utensils etc inside. Layout was all we hoped for and made the trip very enjoyable. With NZ's "4 seasons in one day" weather, apart from turning on the gas, you didn't actually need to get out of the vehicle at all, which was not the experience of quite a few other "lesser" campers that we saw.The unit was great to drive and having the "Turbo Boost" for getting up and down steep mountain roads was brilliant. Even though we had a reasonable expectation of what the roads might be like, without a vehicle you could rely on, with plenty of power available, it could become quite a pressured drive! The staff at Wilderness Christchurch were very friendly and helpful and got us going in good time, but having said that, there is so much to absorb re the operation of such a vehicle, that one wonders if perhaps they could provide the info manual before you turn up, it might at least give you a bit of a heads up on what to expect. Also, we were unlucky to have a situation where the main gas bottle could not be disconnected, which meant we had to return to base to resolve this and then head out again to complete the refuel and waste emptying etc. This could perhaps have been resolve through checking before letting the vehicle go out. The only other minor "gripe" we had was that for the money we paid (the top option available) we would have thought that we could have just returned to base without all the refuel/waste disposal having to be done - perhaps not returning on a Saturday morning next time would have made that a tad easier to do! We'll know better next time. Would we come back to Wilderness if we return to NZ? Absolutely.
andrea arvizu sahagun
We loved our road trip specially with the great book of NZ Frenzy South, it was very helpful and fun to read
Awesome holiday!!!so glad Wilderness were willing to accomodate our dogs too no other company were :(
Excellent Rankers app, made our trip a dream to plan.