1178 reviews with the most recent first, showing page 1 of 197.
The RVs are nice and new but you also get what you pay for. The BBQ did not come with a grill, only a frying plate. Customer service was excellent.
Great motorhome and very friendly staff. They emailed us before arrival and scheduled a taxi to pick me up in the city for a negotiated rate (because I was staying away from the airport - otherwise they would have picked me up for free).
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The motorhome itself was great, exactly as expected. No issues at all with the van for the 2 weeks we had it. Company is a professional outfit with a bigger fleet than I realised. Hard sell/scaremongering on the insurance excess reduction, do your homework and look at alternatives through your travel insurance to ensure you really need it as its expensive and they try hard to get you to take it when you pick up your van.
Wilderness Motorhomes responds:
Thank you for your feedback Timmi, we really appreciate that you took the time to share your experience with us.
Too often, we unfortunately see our customers not being covered by their own insurance, ending up spoiling what should have been a great experience. As a result, our team is very passionate about ensuring that you have all the information necessary and know all your options to ensure a smooth and hassle free adventure.
We hope to see you again next time you travel to New Zealand.
Have a great day.
John Managh, Managing Director
Access savings worth hundreds of $$ on Top Ranked NZ Accommodation and Activities for just $1 per day.
Great motorhome. Excellent staff at reception and return.
We chose to book through Wilderness because we were impressed with the way they dealt with our initial enquiry on their chat line. We also liked the personal style they adopted when we picked up the motorhome. Nothing was too much trouble for Kirsten in the Auckland office, who gave us all the information we needed about toll roads, free camp sites, etc. We, too, had a problem with the fridge in our Outback 4 and had to swap for another smaller vehicle. We chose to stick with the smaller vehicle as it was easier to drive on the windy roads. It was also of a higher specification. We, too, had admiring looks from other motorhome drivers. The staff at Wilderness were very good at keeping in touch when we needed them. We dropped our motorhome off in Christchurch after travelling around both North and South Islands - about 5,000km in total. Drop off was very quick and efficient. Overall, we were impressed with the personal service we received and would certainly recommend them to anyone interested in this kind of holiday.
Everything went perfect. The motorhome was exactly as shown in the Internet. We felt that our motorhome was a lot more exclusive compared to other motorhomes that we saw on the way. It became our new temporary home from the moment we entered. Wilderness probably does not offer the cheapest prices, but if you take all the extras and the level of service into account it more than pays off.