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North Island ▷ Auckland Region ▷ Auckland
Showing 8 reviews of 151.
Very bad experience !
Made 2 bookings for 2 different time at the London Location.
Received a confirmation email mentioning a different location. Been overcharged for the daily rate so I called the customer's service which explained that the website was not updated and the location had been changed. Price of the daily cover was a mistake and will be refunded.
Fair enough, location was annoying but could deal with it. Next morning, I received again a new email mentioning a 3d location. I called and they explained that they did a mistake but the location is a different one. Which is far away from London ! Location I can't make to so I ask to cancel all bookings (worth £600) which the person agreed to but warned me that this had to be decided by the head office in AUS. Fair enough, for the next 3 weeks, no reply, no email, no answer on the online chat, no answer on the phone, all leading back to the head office which send me an email that they were looking into it.
Since then Radio silence, lost the money, officially taking them to court now if the BVRLA can't resolve the issue before.
BE MINDFULL AND CAREFULL WITH THEM!! Worse communication and customer's service ever !
We just finished a 2week trip around the South Island of New Zealand in a hire van from Wicked Campers. Our vehicle was comfortable, clean and reliable and hired at a very competitive price. Amber the Queenstown agent was very helpful and obliging and went out of her way to make sure we had everything we needed for a safe and enjoyable trip which we did. I thoroughly recommend Wicked Campers and will defiantly use them next time we hire a vehicle.
Absolutely the worst most unprofessional company I’ve ever had to deal with. I picked up the camper in Christchurch where they didn’t go over any of the features of the vehicle. Just threw us the keys and said to read the papers in the camper. Not very helpful.
Next dropping off the vehicle was a nighmare. I put the drop off for Sunday in my contract. They said they don’t even have drop offs on Sunday and charged me $100 for late drop off.
Finally, they said 30 business days to return the bond. I called up after the 30 days and they said it’s behind and to re put in my details online. Very sure it was never on their radar.
Every time I called no body is helpful and have been so rude! Stay clear of this unprofessional company.
All in all we have been very happy with our Wicked campervan. A little nervous after reading so many negative reviews, we found a very gentle and supportive team in Auckland. We wanted to change to a car without graffiti, which was absolutely no problem. It's a basic car and equipment, but it was clean and technically perfect and made 3.000 kms without any problems. Dropping off in Wellington was easy and again the staff was very helpful and nice. Always again !
We used wicked campers for a three week trip from Auckland to Christchurch. Being two 21 year olds, wicked campers were by far the cheapest. Easy process to pick the van up, got a self contained van even though we only booked non self contained (lucky they gave us a free upgrade because we needed it!). Van didn’t have any slogans on sides - which we didn’t specially request. Van went well, bed was as comfy as expected and van was clean. Got a crack in the windscreen 2 days before we were due to return the vehicle, we called roadside who said we could have it fixed within a few hours or simply return the van with the cracked windscreen as it was covered by our insurance. Returned the van with cracked windscreen, advised the staff who checked out the car upon return and they were fine. Received our bond back within specified timeframe.
We could not fault wicked campers and were really happy we got such a damn good deal.
We hired a wicked camper for a long weekend, specifically the non painted premium one. The price was slightly cheaper than other companies and the car ran really well! Me and my partner couldnt fault the company and despite getting bad press for the offensive slogans, they do offer a lot of vehicles that aren't painted and calling the customer service team ensured us the cheapest price. Would recommend to people wanting a short cheap trip.
THE WORST PEOPLE TO DEAL WITH. Dont get tricked by their low price. We hired a van for a week from Christchurch to Auckland. They showed me 3 vans to choose from. I chose the one that looked the cleanest.
Bed - Full of bed bugs and smells urine.
Kitchen area - cocroacks filled
Dont even think of using their cutlery if you have self dignity.
Storage boxes - had leftovers from previous hirers
Gear box - For some reason the van doesnt want to go from 2nd to 3rd gear. this happened within 3 hours into the first day. Called the mechanic, who was someone in Australia, blamed my inability to drive manual vehicles(for records I have been driving manualvehicles for 23 years now). Van was virtually undrivable on the way to Queenstown and we are stuck in the middle of the road.
Retuned the van very next day at queenstown, they were not ready to provide a replacement van or do a refund. Refund can only be done the owner who can only be contacted by email and he never replies. I would rather cancel my holidays than hiring from them again.
Hired the van in December. STILL have not received my bond back for an accident where I was not at fault even though I provided all third party details. TERRIBLE communication and customer service. WOULD NOT RECOMMEND