155 Rankers Reviews
MESSAGE FROM RANKERS
Beware of renting from this company.
Due to their using offensive messaging on their campervans. Many NZ locals have had enough of them. This has become a major issue for NZ as a whole.
If you rent a vehicle from them, you risk not just only a ban from various camping grounds. Also, normally friendly locals will quite possibly treat you differently when they meet you.
We at Rankers feel really sorry for any un-suspecting travellers that end up renting one of these vehicles without knowing what they have signed up for. Do yourself a favour and don't be one of those people.
North Island ▷ Auckland Region ▷ Auckland
Showing 8 reviews of 149.
Absolutely the worst most unprofessional company I’ve ever had to deal with. I picked up the camper in Christchurch where they didn’t go over any of the features of the vehicle. Just threw us the keys and said to read the papers in the camper. Not very helpful.
Next dropping off the vehicle was a nighmare. I put the drop off for Sunday in my contract. They said they don’t even have drop offs on Sunday and charged me $100 for late drop off.
Finally, they said 30 business days to return the bond. I called up after the 30 days and they said it’s behind and to re put in my details online. Very sure it was never on their radar.
Every time I called no body is helpful and have been so rude! Stay clear of this unprofessional company.
Save up to 70% on campsite fees! Support conservation and experience the natural beauty of NZ. 78 Department of Conservation campsites, one convenient pass.
All in all we have been very happy with our Wicked campervan. A little nervous after reading so many negative reviews, we found a very gentle and supportive team in Auckland. We wanted to change to a car without graffiti, which was absolutely no problem. It's a basic car and equipment, but it was clean and technically perfect and made 3.000 kms without any problems. Dropping off in Wellington was easy and again the staff was very helpful and nice. Always again !
Access savings worth hundreds of $$ on Top Ranked NZ Accommodation and Activities for just $1 per day.
We used wicked campers for a three week trip from Auckland to Christchurch. Being two 21 year olds, wicked campers were by far the cheapest. Easy process to pick the van up, got a self contained van even though we only booked non self contained (lucky they gave us a free upgrade because we needed it!). Van didn’t have any slogans on sides - which we didn’t specially request. Van went well, bed was as comfy as expected and van was clean. Got a crack in the windscreen 2 days before we were due to return the vehicle, we called roadside who said we could have it fixed within a few hours or simply return the van with the cracked windscreen as it was covered by our insurance. Returned the van with cracked windscreen, advised the staff who checked out the car upon return and they were fine. Received our bond back within specified timeframe.
We could not fault wicked campers and were really happy we got such a damn good deal.
We hired a wicked camper for a long weekend, specifically the non painted premium one. The price was slightly cheaper than other companies and the car ran really well! Me and my partner couldnt fault the company and despite getting bad press for the offensive slogans, they do offer a lot of vehicles that aren't painted and calling the customer service team ensured us the cheapest price. Would recommend to people wanting a short cheap trip.
THE WORST PEOPLE TO DEAL WITH. Dont get tricked by their low price. We hired a van for a week from Christchurch to Auckland. They showed me 3 vans to choose from. I chose the one that looked the cleanest.
Bed - Full of bed bugs and smells urine.
Kitchen area - cocroacks filled
Dont even think of using their cutlery if you have self dignity.
Storage boxes - had leftovers from previous hirers
Gear box - For some reason the van doesnt want to go from 2nd to 3rd gear. this happened within 3 hours into the first day. Called the mechanic, who was someone in Australia, blamed my inability to drive manual vehicles(for records I have been driving manualvehicles for 23 years now). Van was virtually undrivable on the way to Queenstown and we are stuck in the middle of the road.
Retuned the van very next day at queenstown, they were not ready to provide a replacement van or do a refund. Refund can only be done the owner who can only be contacted by email and he never replies. I would rather cancel my holidays than hiring from them again.
Hired the van in December. STILL have not received my bond back for an accident where I was not at fault even though I provided all third party details. TERRIBLE communication and customer service. WOULD NOT RECOMMEND
Easy to have and easy to use !
I'd just say beware of this company. Booking process was mostly fine, then apparently something in their system duplicated so they tried to charge us TWICE the amount.. An email pretty much sorted this out.
It's the lowest price you'll get for any campervan hire but you really do get what you pay for.. Not great facilities, dirty, cracked windscreen that wasn't fixed etc. Don't get me wrong everyone who we dealt with was really friendly and chilled and thankfully we didn't have any problems with the camper during the time we drove it around NZ.
The MAIN problem with this company was when we dropped off the camper. The lady inspected it and everything was fine and she signed us off. We had even vacuumed and cleaned it to the point where it was cleaner than when we picked it up. It was when we returned to the UK and after about a month and a bit, I tried to contact them about the bond money, which was written in their agreement that they would return it within a certain time limit. They then responded by saying we had CRACKED the windscreen and got some random fine somewhere, so deducted that automatically from our bond money without even contacting us about it. No document or evidence or invoice. Luckily I had paid through my credit card so opened up a dispute with them. The window was cracked before us, so they must've charged the last person who was responsible but didn't bother to fix it!! After about a month, they changed tactics and made up a completely new lie to try and charge us for it. Eventually we got the full refund back.
Basically, just be careful of this company. The price is decent if you don't care about luxury or sleeping comfy for your trip etc. But it seems they are keen to try and scam people out of their bond money by making up things.