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We have booked a campervan traveler in March for 21 days and due to COVID all flight was cancel. For us it was impossible to visit New Zealand. When we ask for a refund Wenderkreisen reject any request and when we asked for the general sales conditions. they refund only 70% of the total amount. It is unbelievable and unacceptable in such word wide extreme situation that wenderkreisen refused to refund our money, all other company refund 100%.
Okay Wenderkreisen you stall us 800$ and for this I will give you the worst note I can give for this...
Take care of Wenderkreisen, they ask to pay everything in advance and when a problem occur you will never see you money anymore.
Our experience of hiring a campervan from Wendekreisen was excellent. Starting with their online quote system, which is comprehensive and informative, right through to the vehicle collection and the van itself, we could not fault their service. Our van was only about a year old, was reliable, and had clever, well designed systems and cabinetry to make the holiday experience smooth and comfortable. The cleaning of the van was exemplary - not a speck of dirt from previous campers. Would only ever hire from this company in the future.
Nous avons loué un camping car du 14 mars au 8 avril 2020. Nous avons dû revenir au Canada plus tôt que prévu à cause de la pandémie. Notre gouvernement nous a demandé de rentrer au pays. La compagnie Wendekreisen refuse de nous rembourser les 20 jours dont nous n’avons pas utilisé le camping car. Ceci reprrésente un gros montant. Le service nous déçoit énormément en plus de quelques bris dans le motorisé (un rond de la cuisinière et l’évier bouché). Je ne recommande pas cette compagnie de location.
excellent service, picked up and dropped off to airport. van was clean and no issues with it, free snow chains with insurance. easy to deal with. would rent from again in future.
Totally bad experience with Wendekreisen travel during Corona-Lockdown in March 2020. All other Campervan-rentals did take care of their customers and gave lots of important information immediately. Wendekreisen did this always later than others.
We couldn’t use the van for 3 weeks because of the earlier departure. We had to pay the full costs and got no credit (like other companies did) - never we do a travel with Wendekreisen again!!!
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Wir haben von Wendekreisen den Koru 2 ST Freedom für 2,5 Monate gemietet. Das Fahrzeug war excellent ausgestattet und vor allem die Einrichtungen für Freedom Camping haben hervorragend funktioniert. (Wir haben einige Camper getroffen die hatten die gleiche Ausstattung von anderen Anbietern aber diese funktionierten nicht reibungslos - Heizung, Strom usw). Auch während des Lockdowns war Wendekreisen immer erreichbar und wir konnten unserer Probleme des Lockdowns immer in Deutsch besprechen. Wir würden jederzeit dort wieder buchen.
Wendekreisen staff was really very helpful in a tough situation (we were in NZ just during the Covid-19 containment period).
So many thanks to them
Excellent holiday experience in an amazing country. The van all worked fine, inspite of being larger than we were used to was straightforward to drive , even park. The camper was somewhat older than we had expected, so some fittings and equipment were tired,but no breakdowns or issues. Good advice on all sorts of points when choosing/planning which is not easy in different time zones. When dropping off and collecting it was good to have space to refresh ourselves when weary from the road. Overall not a cheap way of exploring a country, free sites were often full and infrequent, tourist attractions much pricier than expected, but fuel cheaper than UK. This company looked after us very well