Wendekreisen Travel

Wendekreisen Travel

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463 Rankers Reviews

158 Face-to-Face

19 Motorhomes

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Showing 8 reviews of 448.

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Robert Cardwell's avatar

Robert Cardwell

Ranking: 3/10

Negative: Small burner on stove would not stay lit. Toilet flush water button kept toilet pump running continually on 2nd day of rental. Pump finally stopped after 7 minutes.. Only option was to hand flush the rest of the trip with water from the sink. Power cord connection at van was corroded and seized to power cord on 3rd day. Connection at van had no cap and is exposed to elements. Toilet Cassette door was very hard to open. The sliding door was very hard to close tight. Top shower door hinge very loose. Had to buy duct tape and add to hinge to keep the door from breaking. Black water Cassette area not sealed from shower toilet area. Our first cassette leaked and sewage from cassette leaked into shower. Cassette was replaced on 2nd day.
Very poor orientation of the van at Christchurch. Was charged twice. I paid in advance and without notice, was charged again after I left Christchurch. After 13 days, finally got an apology and a refund on the 2nd charge. Had a flat tire on the weekend. I had to change the tire myself. All authorized agents were closed until Monday. Had to drive for two days without a spare. Customer changing tires was not stated in the contract. It is stated in the manual provided at pickup. The jack had no instructions and the van did not show where to put the jack under the van. Freedom camping in NZ is far from free. Most places you want to camp is designated as a no freedom camping zone and camp sites cost anywhere from $13 to $50 per person with or without power.

Reviewed 10 days ago

Wendekreisen Travel responds:

Dear Robert, thank you for leaving a feedback here on Rankers as well as numerous other sites. Yes your toilet flush pump failed several days into your hire and during the easter period. We have not had any mention regarding the power cord during your hire but we have passed on your feedback to our pre-hire-check team in both branches to ensure this is monitored just in case. We have explained to you that the double charge was an error on our behalf and have immediately refunded the funds. We are sincerely sorry for this mishap and there was no intend to do so. Yes, we do assume that people can change a spare tyre as New Zealand does not offer convenient service centres in all locations. The spare could not be changed until you were able to do so due to public holidays over Easter. Camping sites can be a lot cheaper. We did send you a link prior to your departure with a discounted rate for DOC sites. These sites are run by the department of conservation and funds are used to protect and manage environmental resources in New Zealand. With that discount, you can get these sites at a cost of less than $4 per day/person. We apologise if Wendekreisen has not lived up to your expectations. Kind Regards Your Wendekreisen Team

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BEVERLY GOLDIE's avatar

BEVERLY GOLDIE

United States

Ranking: 10/10

From initial communication via emails, to the return trip to the airport, Wendekreisen's customer service was impeccable! The campervan was clean and comfortable. We had a few minor issues along the way, and were able to resolve them without too much interruption to our trip. Wendekreisen was always responsive with maintenance issues.

Suggestion: Some of the basic operations of the van could be better explained in the guide book such as an illustration of the master circuit breaker. (An acronym used in the book made no sense to us.)

Overall, we had a fantastic time in Aotearoa and Wendekreisen was a big contributor to that! A shout out to Cila, the best example of customer service we have ever experienced. She is kind, caring, expresses genuine empathy, listens, and has a warmth about her that is reassuring.

Reviewed 12 days ago

Wendekreisen Travel responds:

Dear Beverly, thank you for this fantastic feedback ! Best Regards Your Wendekreisen Team

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Pauline Gray's avatar

Pauline Gray

Australia

Ranking: 9/10

Great staff, easy check-in, free shuttle to airport, well equipped & well maintained camper vans & insurance excess options are more reasonable than many of their competitors. Will definitely use them again.

Reviewed 15 days ago

Wendekreisen Travel responds:

Dear Pauline, we greatly appreciate you taking the time to leave this wonderful feedback in regard to your experience with Wendekreisen. Best Regards Your Wendekreisen Team

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Martin's avatar

Martin

Ranking: 9/10

gute Adresse, alles lief reibungslos und unkompliziert ab, gerne wieder

Reviewed 15 days ago

Wendekreisen Travel responds:

Hallo Martin, vielen Dank fuer Ihren Review. Wir freuen uns das alles gut geklappt hat und das Sie Ihren Urlaub in vollen Zuegen geniessen konnten. Mit lieben Gruessen Ihr Wendekreisen Team.

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CHIM YEN's avatar

CHIM YEN

Malaysia

Ranking: 10/10

Friendly staff. Vehicle in good condition and everything works perfectly during our wk long trip around North Island. Well equipped with linen, towels and kitchen appliances. Recommend to anyone looking for a value for money camper.

Reviewed 19 days ago

Wendekreisen Travel responds:

Dear Chim, thank you very much for sharing your positive experience and recommendation. We would love to welcome you again ! Best Regards Your Wendekreisen Team

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Michael J's avatar

Michael J

Ranking: 10/10

Really great experience. We hired 2 camper vans for 10 days and had a brilliant time travelling around the South Island, the vans were spacious, reliable, warm and comfortable for both travelling around in and sleeping in. The staff are very helpful and friendly. Also, we found these vans to be great value, another friend of ours who hired through a different company paid more and got a far smaller van. I would have no hesitation in recommending Wenderkreisen to other travelers.

Reviewed 23 days ago

Wendekreisen Travel responds:

Dear Michael, thank you for commending our service and campervan rentals. Feedback such as yours is highly motivating and will be shared among our team. Kind Regards Your Wendekreisen Team

peter's avatar

peter

Ranking: 9/10

Very satisfied. Everything was as expected.

Reviewed 24 days ago

Wendekreisen Travel responds:

Dear Peter, we greatly appreciate you sharing your experience here at Rankers. We are glad you enjoyed your holiday and look forward to welcoming you again in the future. Best Regards Your Wendekreisen Team

Marion Grey's avatar

Marion Grey

Ranking: 10/10

We had the Wendekreisen Koru 2 XL and travelled both islands Christchurch to Auckland for about 6 weeks. Our vehicle was well presented with good equipment and outstanding customer service in both branches. We had a very good experience with this company and will not hesitate to recommend them.

Reviewed 25 days ago

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