G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Tui Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Tui Campers
Valid Reviews
176 Valid Reviews
The Tui Campers experience has a total of 183 reviews. There are 176 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 176 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
26% |
| 9/10 | 12 |
|
7% |
| 8/10 | 29 |
|
16% |
| 7/10 | 14 |
|
8% |
| 6/10 | 6 |
|
3% |
| 5/10 | 6 |
|
3% |
| 4/10 | 4 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 9 |
|
5% |
| 1/10 | 46 |
|
26% |
60.00% Average
The raw data average (mean) for all the Tui Campers valid reviews is 60.00% and is based on 176 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
46 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 176 valid reviews, the experience has 46 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 46 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 3 |
|
7% |
| 9/10 | 4 |
|
9% |
| 8/10 | 17 |
|
37% |
| 7/10 | 11 |
|
24% |
| 6/10 | 2 |
|
4% |
| 5/10 | 4 |
|
9% |
| 4/10 | 3 |
|
7% |
| 3/10 | 1 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
71.09% Average
The raw data average (mean) for all the Tui Campers face-to-face reviews is 71.09% and is based on 46 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
73.39%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Emily | 1/10 | 91 days | 41% |
| Bill and Lindy | 9/10 | 181 days | 100% |
| A&T on the Road | 10/10 | 484 days | 89% |
| Francis Bergeron | 10/10 | 484 days | 89% |
| Jodi | 4/10 | 515 days | 57% |
| Roger | 1/10 | 546 days | 34% |
| DKP | 3/10 | 729 days | 39% |
| Julia D | 1/10 | 790 days | 27% |
| Drew | 2/10 | 821 days | 29% |
| Thomas | 10/10 | 881 days | 57% |
| Christian | 1/10 | 881 days | 23% |
| Jay shroff | 1/10 | 942 days | 20% |
| Math | 1/10 | 1003 days | 18% |
| Barb Hawthorn | 1/10 | 1065 days | 16% |
| Margaret Tallentire | 10/10 | 1156 days | 31% |
| Michael | 10/10 | 1156 days | 31% |
| Xavier | 10/10 | 1156 days | 31% |
| Sue | 10/10 | 1156 days | 31% |
| Sandy | 10/10 | 1156 days | 31% |
| Jazz | 10/10 | 1156 days | 31% |
| Damian Devine | 9/10 | 1156 days | 31% |
| Lucy | 10/10 | 1156 days | 31% |
| Coulet julien | 1/10 | 1187 days | 11% |
| Syméon | 10/10 | 1187 days | 29% |
| Olivia | 10/10 | 1187 days | 29% |
| Moya | 10/10 | 1187 days | 29% |
| MMM | 10/10 | 1187 days | 29% |
| Sheri Barfoot | 10/10 | 1187 days | 29% |
| Jane Haynes | 1/10 | 1187 days | 11% |
| Logan | 6/10 | 1187 days | 25% |
| Sonya | 10/10 | 1187 days | 29% |
| Paul Ross | 2/10 | 1215 days | 12% |
| Inga Gustavsson | 10/10 | 1215 days | 27% |
| Jean Reverdy | 1/10 | 1215 days | 11% |
| Nicky | 2/10 | 1215 days | 12% |
| Heta | 10/10 | 1215 days | 27% |
| LT | 10/10 | 1246 days | 25% |
| KP321 | 3/10 | 1277 days | 12% |
| Aislinn | 7/10 | 1491 days | 11% |
| Aimee | 10/10 | 1611 days | 8% |
| Soraya Jane Butterworth | 10/10 | 1795 days | 5% |
| Jo Fitch | 1/10 | 1856 days | 2% |
| Maryanne Greenwell | 8/10 | 1944 days | 4% |
| Denis | 9/10 | 2037 days | 4% |
| Belinda | 10/10 | 2068 days | 4% |
| Robert SMITH | 10/10 | 2128 days | 4% |
| John | 10/10 | 2129 days | 4% |
| Martin Thompson | 10/10 | 2160 days | 4% |
| Bill Silvio | 10/10 | 2160 days | 4% |
| Millie and Andy | 10/10 | 2221 days | 4% |
| Jim Blaser | 9/10 | 2281 days | 4% |
| Joaquim Pla | 1/10 | 2311 days | 1% |
| Man Ho CHAN | 9/10 | 2341 days | 4% |
| Melissa Cochran | 10/10 | 2341 days | 4% |
| Wong | 1/10 | 2342 days | 1% |
| Erika | 1/10 | 2342 days | 1% |
| Micah VELILLA | 10/10 | 2372 days | 4% |
| Guillaume Babut | 10/10 | 2373 days | 4% |
| Esa Mäkinen | 10/10 | 2373 days | 4% |
| Henry | 10/10 | 2402 days | 4% |
| Natasha | 8/10 | 2403 days | 4% |
| Sally Orr | 8/10 | 2433 days | 3% |
| Raphaël | 1/10 | 2587 days | 1% |
| Alex | 1/10 | 2587 days | 1% |
| Laura | 10/10 | 2587 days | 3% |
| Matt Weeks | 10/10 | 2617 days | 3% |
| Robert Rickards | 3/10 | 2634 days | 1% |
| Erik | 1/10 | 2648 days | 1% |
| Chris | 1/10 | 2706 days | 1% |
| Sara | 1/10 | 2707 days | 1% |
| KSutton | 1/10 | 2707 days | 1% |
| Vincent | 2/10 | 2707 days | 1% |
| Ben Hunt | 2/10 | 2707 days | 1% |
| Andrew | 1/10 | 2738 days | 1% |
| Mahiya Norton | 1/10 | 2768 days | 1% |
| Gerry and Carole | 9/10 | 2768 days | 3% |
| Jessie Creedmore | 1/10 | 2768 days | 1% |
| Alistair Burns | 10/10 | 2768 days | 3% |
| Janjira Ben | 10/10 | 2798 days | 3% |
| Martha Pearson | 8/10 | 2828 days | 3% |
| Emma Nicholson | 1/10 | 2829 days | 1% |
| Nathan | 10/10 | 2891 days | 3% |
| Eoghan | 10/10 | 2891 days | 3% |
| Kirra eldridge | 8/10 | 2952 days | 2% |
| McBride | 1/10 | 2982 days | 1% |
| Sara | 1/10 | 2982 days | 1% |
| Roy & Ang | 9/10 | 3013 days | 2% |
| Sierra | 1/10 | 3041 days | 1% |
| Denis | 9/10 | 3041 days | 2% |
| Dorota Swolkien | 1/10 | 3071 days | 1% |
| Mel R | 6/10 | 3071 days | 2% |
| hazel | 1/10 | 3072 days | 1% |
| Christian Haanschoten | 1/10 | 3072 days | 1% |
| Alessandro Marengo | 8/10 | 3102 days | 2% |
| liang liang | 1/10 | 3102 days | 1% |
| Carlos Urbina Ortega | 1/10 | 3132 days | 1% |
| Linnea Sahlberg | 7/10 | 3147 days | 1% |
| Augustin Friedel | 1/10 | 3163 days | 1% |
| Juan Augusto Dosba | 1/10 | 3163 days | 1% |
| K vd Sanden | 8/10 | 3163 days | 2% |
| Tracey Manning | 10/10 | 3193 days | 2% |
| Will Forester | 1/10 | 3224 days | 1% |
| Kristijan Jean Radikovič | 3/10 | 3405 days | 1% |
| Julieta Perez | 1/10 | 3405 days | 0% |
| Louis Helbig | 1/10 | 3405 days | 0% |
| Cat1 | 10/10 | 3436 days | 2% |
| Jerry McD | 1/10 | 3436 days | 0% |
| Ioldel | 1/10 | 3436 days | 0% |
| Lennie01 | 1/10 | 3436 days | 0% |
| sofia mavridou | 2/10 | 3436 days | 1% |
| Alex Murray | 7/10 | 3493 days | 1% |
| Deb Goddard | 8/10 | 3497 days | 1% |
| Andy Howard | 8/10 | 3509 days | 1% |
| robert dietz | 7/10 | 3528 days | 1% |
| Michelle Vallance | 5/10 | 3558 days | 1% |
| Isabel | 8/10 | 3710 days | 1% |
| Lawrence Levine | 2/10 | 3711 days | 0% |
| Erich Macho | 5/10 | 3711 days | 1% |
| David Mottershead | 10/10 | 3771 days | 1% |
| sven banton | 8/10 | 3802 days | 1% |
| Elliot Evers | 8/10 | 3802 days | 1% |
| PBR HC | 8/10 | 3803 days | 1% |
| Tamsin Banks | 7/10 | 3839 days | 1% |
| B Lehmann | 2/10 | 3986 days | 0% |
| olivier heilles | 2/10 | 3987 days | 0% |
| Isabelle | 7/10 | 4155 days | 0% |
| Tomas Shairi | 10/10 | 4470 days | 0% |
| Charlotte Casey | 9/10 | 4470 days | 0% |
| Greg Gorzelak | 1/10 | 4502 days | 0% |
| John Stranack | 1/10 | 4564 days | 0% |
| horace hungry | 6/10 | 4778 days | 1% |
| Mark Faulk | 8/10 | 4808 days | 1% |
| Dijkshourn | 8/10 | 4935 days | 0% |
| ozelmer | 6/10 | 5143 days | 1% |
| Gillian Rowe | 8/10 | 5214 days | 0% |
| Cindy & Glen Kerunsky | 10/10 | 5220 days | 0% |
| Steve | 8/10 | 5309 days | 0% |
| Alan Turnbull | 7/10 | 5560 days | 0% |
| Chris Ashton | 8/10 | 5564 days | 0% |
| Dave and Emma | 8/10 | 5586 days | 0% |
| peteripeter | 10/10 | 5813 days | 1% |
| Chris | 7/10 | 5848 days | 0% |
| Sabine | 7/10 | 5848 days | 0% |
| locofeo | 1/10 | 5874 days | 0% |
| krisevelyn | 6/10 | 5874 days | 0% |
| Brian Bishop | 8/10 | 5921 days | 0% |
| Graeme + Jane Ryan | 9/10 | 5925 days | 0% |
| Mark Ashton | 4/10 | 5941 days | 0% |
| Robertson | 1/10 | 5945 days | 0% |
| Ferth | 8/10 | 5949 days | 0% |
| Marcel Baessle | 4/10 | 5949 days | 0% |
| Peter Riches | 7/10 | 5955 days | 0% |
| John Sargent | 5/10 | 5961 days | 0% |
| Anne Heriot | 5/10 | 5975 days | 0% |
| Mitchell Mapletree | 9/10 | 5979 days | 0% |
| Vu Thi Lan | 5/10 | 5980 days | 0% |
| Claudia | 7/10 | 6048 days | 0% |
| David_Gaiz | 10/10 | 6055 days | 1% |
| PeterK1 | 6/10 | 6253 days | 0% |
| AndySwitzerland | 5/10 | 6253 days | 0% |
| Richard Komzik | 8/10 | 6275 days | 0% |
| Maria | 7/10 | 6292 days | 0% |
| Carmel | 8/10 | 6309 days | 0% |
| ajharris | 1/10 | 6348 days | 0% |
| Jan | 8/10 | 6517 days | 0% |
| hans1847 | 1/10 | 6646 days | 0% |
| Thompson | 7/10 | 6669 days | 0% |
| Charles Price | 8/10 | 6673 days | 0% |
| Stefanie | 9/10 | 6682 days | 0% |
| Chris Gedda | 8/10 | 6743 days | 0% |
| Paul Cowie | 8/10 | 6744 days | 0% |
| Lara Gema Conde | 4/10 | 6761 days | 0% |
| Ian | 7/10 | 7023 days | 0% |
| Rogier | 8/10 | 7035 days | 0% |
| Marten | 8/10 | 7047 days | 0% |
| Dagmar | 10/10 | 7047 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Tui Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.56% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 105 days. The Tui Campers experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Tui Campers experience has been adjusted for 76 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 73 | -0.90% |
| 74 | -0.91% |
| 75 | -0.93% |
| 76 | -0.94% |
| 77 | -0.95% |
| 78 | -0.96% |
| 79 | -0.98% |
| … | … |
Balancing Adjustment
7.10% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
72%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.