G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Tui Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Tui Campers
Valid Reviews
176 Valid Reviews
The Tui Campers experience has a total of 183 reviews. There are 176 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 176 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
26% |
| 9/10 | 12 |
|
7% |
| 8/10 | 29 |
|
16% |
| 7/10 | 14 |
|
8% |
| 6/10 | 6 |
|
3% |
| 5/10 | 6 |
|
3% |
| 4/10 | 4 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 9 |
|
5% |
| 1/10 | 46 |
|
26% |
60.00% Average
The raw data average (mean) for all the Tui Campers valid reviews is 60.00% and is based on 176 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
46 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 176 valid reviews, the experience has 46 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 46 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 3 |
|
7% |
| 9/10 | 4 |
|
9% |
| 8/10 | 17 |
|
37% |
| 7/10 | 11 |
|
24% |
| 6/10 | 2 |
|
4% |
| 5/10 | 4 |
|
9% |
| 4/10 | 3 |
|
7% |
| 3/10 | 1 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
71.09% Average
The raw data average (mean) for all the Tui Campers face-to-face reviews is 71.09% and is based on 46 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
72.65%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Emily | 1/10 | 253 days | 42% |
| Bill and Lindy | 9/10 | 343 days | 100% |
| A&T on the Road | 10/10 | 646 days | 82% |
| Francis Bergeron | 10/10 | 646 days | 82% |
| Jodi | 4/10 | 677 days | 52% |
| Roger | 1/10 | 708 days | 31% |
| DKP | 3/10 | 891 days | 32% |
| Julia D | 1/10 | 952 days | 21% |
| Drew | 2/10 | 983 days | 22% |
| Thomas | 10/10 | 1043 days | 43% |
| Christian | 1/10 | 1043 days | 17% |
| Jay shroff | 1/10 | 1104 days | 15% |
| Math | 1/10 | 1165 days | 13% |
| Barb Hawthorn | 1/10 | 1227 days | 11% |
| Margaret Tallentire | 10/10 | 1318 days | 21% |
| Michael | 10/10 | 1318 days | 21% |
| Xavier | 10/10 | 1318 days | 21% |
| Sue | 10/10 | 1318 days | 21% |
| Sandy | 10/10 | 1318 days | 21% |
| Jazz | 10/10 | 1318 days | 21% |
| Damian Devine | 9/10 | 1318 days | 21% |
| Lucy | 10/10 | 1318 days | 21% |
| Coulet julien | 1/10 | 1349 days | 8% |
| Syméon | 10/10 | 1349 days | 19% |
| Olivia | 10/10 | 1349 days | 19% |
| Moya | 10/10 | 1349 days | 19% |
| MMM | 10/10 | 1349 days | 19% |
| Sheri Barfoot | 10/10 | 1349 days | 19% |
| Jane Haynes | 1/10 | 1349 days | 8% |
| Logan | 6/10 | 1349 days | 17% |
| Sonya | 10/10 | 1349 days | 19% |
| Paul Ross | 2/10 | 1377 days | 8% |
| Inga Gustavsson | 10/10 | 1377 days | 18% |
| Jean Reverdy | 1/10 | 1377 days | 7% |
| Nicky | 2/10 | 1377 days | 8% |
| Heta | 10/10 | 1377 days | 18% |
| LT | 10/10 | 1408 days | 16% |
| KP321 | 3/10 | 1439 days | 8% |
| Aislinn | 7/10 | 1653 days | 7% |
| Aimee | 10/10 | 1773 days | 5% |
| Soraya Jane Butterworth | 10/10 | 1957 days | 5% |
| Jo Fitch | 1/10 | 2018 days | 2% |
| Maryanne Greenwell | 8/10 | 2106 days | 5% |
| Denis | 9/10 | 2199 days | 4% |
| Belinda | 10/10 | 2230 days | 4% |
| Robert SMITH | 10/10 | 2290 days | 4% |
| John | 10/10 | 2291 days | 4% |
| Martin Thompson | 10/10 | 2322 days | 4% |
| Bill Silvio | 10/10 | 2322 days | 4% |
| Millie and Andy | 10/10 | 2383 days | 4% |
| Jim Blaser | 9/10 | 2443 days | 4% |
| Joaquim Pla | 1/10 | 2473 days | 2% |
| Man Ho CHAN | 9/10 | 2503 days | 4% |
| Melissa Cochran | 10/10 | 2503 days | 4% |
| Wong | 1/10 | 2504 days | 1% |
| Erika | 1/10 | 2504 days | 1% |
| Micah VELILLA | 10/10 | 2534 days | 4% |
| Guillaume Babut | 10/10 | 2535 days | 4% |
| Esa Mäkinen | 10/10 | 2535 days | 4% |
| Henry | 10/10 | 2564 days | 4% |
| Natasha | 8/10 | 2565 days | 4% |
| Sally Orr | 8/10 | 2595 days | 4% |
| Raphaël | 1/10 | 2749 days | 1% |
| Alex | 1/10 | 2749 days | 1% |
| Laura | 10/10 | 2749 days | 3% |
| Matt Weeks | 10/10 | 2779 days | 3% |
| Robert Rickards | 3/10 | 2796 days | 1% |
| Erik | 1/10 | 2810 days | 1% |
| Chris | 1/10 | 2868 days | 1% |
| Sara | 1/10 | 2869 days | 1% |
| KSutton | 1/10 | 2869 days | 1% |
| Vincent | 2/10 | 2869 days | 1% |
| Ben Hunt | 2/10 | 2869 days | 1% |
| Andrew | 1/10 | 2900 days | 1% |
| Mahiya Norton | 1/10 | 2930 days | 1% |
| Gerry and Carole | 9/10 | 2930 days | 3% |
| Jessie Creedmore | 1/10 | 2930 days | 1% |
| Alistair Burns | 10/10 | 2930 days | 3% |
| Janjira Ben | 10/10 | 2960 days | 3% |
| Martha Pearson | 8/10 | 2990 days | 3% |
| Emma Nicholson | 1/10 | 2991 days | 1% |
| Nathan | 10/10 | 3053 days | 3% |
| Eoghan | 10/10 | 3053 days | 3% |
| Kirra eldridge | 8/10 | 3114 days | 3% |
| McBride | 1/10 | 3144 days | 1% |
| Sara | 1/10 | 3144 days | 1% |
| Roy & Ang | 9/10 | 3175 days | 2% |
| Sierra | 1/10 | 3203 days | 1% |
| Denis | 9/10 | 3203 days | 2% |
| Dorota Swolkien | 1/10 | 3233 days | 1% |
| Mel R | 6/10 | 3233 days | 2% |
| hazel | 1/10 | 3234 days | 1% |
| Christian Haanschoten | 1/10 | 3234 days | 1% |
| Alessandro Marengo | 8/10 | 3264 days | 2% |
| liang liang | 1/10 | 3264 days | 1% |
| Carlos Urbina Ortega | 1/10 | 3294 days | 1% |
| Linnea Sahlberg | 7/10 | 3309 days | 2% |
| Augustin Friedel | 1/10 | 3325 days | 1% |
| Juan Augusto Dosba | 1/10 | 3325 days | 1% |
| K vd Sanden | 8/10 | 3325 days | 2% |
| Tracey Manning | 10/10 | 3355 days | 2% |
| Will Forester | 1/10 | 3386 days | 1% |
| Kristijan Jean Radikovič | 3/10 | 3567 days | 1% |
| Julieta Perez | 1/10 | 3567 days | 1% |
| Louis Helbig | 1/10 | 3567 days | 1% |
| Cat1 | 10/10 | 3598 days | 2% |
| Jerry McD | 1/10 | 3598 days | 1% |
| Ioldel | 1/10 | 3598 days | 1% |
| Lennie01 | 1/10 | 3598 days | 1% |
| sofia mavridou | 2/10 | 3598 days | 1% |
| Alex Murray | 7/10 | 3655 days | 1% |
| Deb Goddard | 8/10 | 3659 days | 1% |
| Andy Howard | 8/10 | 3671 days | 1% |
| robert dietz | 7/10 | 3690 days | 1% |
| Michelle Vallance | 5/10 | 3720 days | 1% |
| Isabel | 8/10 | 3872 days | 1% |
| Lawrence Levine | 2/10 | 3873 days | 0% |
| Erich Macho | 5/10 | 3873 days | 1% |
| David Mottershead | 10/10 | 3933 days | 1% |
| sven banton | 8/10 | 3964 days | 1% |
| Elliot Evers | 8/10 | 3964 days | 1% |
| PBR HC | 8/10 | 3965 days | 1% |
| Tamsin Banks | 7/10 | 4001 days | 1% |
| B Lehmann | 2/10 | 4148 days | 0% |
| olivier heilles | 2/10 | 4149 days | 0% |
| Isabelle | 7/10 | 4317 days | 0% |
| Tomas Shairi | 10/10 | 4632 days | 1% |
| Charlotte Casey | 9/10 | 4632 days | 1% |
| Greg Gorzelak | 1/10 | 4664 days | 0% |
| John Stranack | 1/10 | 4726 days | 0% |
| horace hungry | 6/10 | 4940 days | 1% |
| Mark Faulk | 8/10 | 4970 days | 1% |
| Dijkshourn | 8/10 | 5097 days | 1% |
| ozelmer | 6/10 | 5305 days | 1% |
| Gillian Rowe | 8/10 | 5376 days | 1% |
| Cindy & Glen Kerunsky | 10/10 | 5382 days | 1% |
| Steve | 8/10 | 5471 days | 1% |
| Alan Turnbull | 7/10 | 5722 days | 1% |
| Chris Ashton | 8/10 | 5726 days | 1% |
| Dave and Emma | 8/10 | 5748 days | 1% |
| peteripeter | 10/10 | 5975 days | 1% |
| Chris | 7/10 | 6010 days | 1% |
| Sabine | 7/10 | 6010 days | 1% |
| locofeo | 1/10 | 6036 days | 0% |
| krisevelyn | 6/10 | 6036 days | 1% |
| Brian Bishop | 8/10 | 6083 days | 1% |
| Graeme + Jane Ryan | 9/10 | 6087 days | 1% |
| Mark Ashton | 4/10 | 6103 days | 0% |
| Robertson | 1/10 | 6107 days | 0% |
| Ferth | 8/10 | 6111 days | 1% |
| Marcel Baessle | 4/10 | 6111 days | 0% |
| Peter Riches | 7/10 | 6117 days | 1% |
| John Sargent | 5/10 | 6123 days | 0% |
| Anne Heriot | 5/10 | 6137 days | 0% |
| Mitchell Mapletree | 9/10 | 6141 days | 1% |
| Vu Thi Lan | 5/10 | 6142 days | 0% |
| Claudia | 7/10 | 6210 days | 1% |
| David_Gaiz | 10/10 | 6217 days | 1% |
| PeterK1 | 6/10 | 6415 days | 1% |
| AndySwitzerland | 5/10 | 6415 days | 0% |
| Richard Komzik | 8/10 | 6437 days | 1% |
| Maria | 7/10 | 6454 days | 1% |
| Carmel | 8/10 | 6471 days | 1% |
| ajharris | 1/10 | 6510 days | 0% |
| Jan | 8/10 | 6679 days | 1% |
| hans1847 | 1/10 | 6808 days | 0% |
| Thompson | 7/10 | 6831 days | 1% |
| Charles Price | 8/10 | 6835 days | 1% |
| Stefanie | 9/10 | 6844 days | 1% |
| Chris Gedda | 8/10 | 6905 days | 1% |
| Paul Cowie | 8/10 | 6906 days | 1% |
| Lara Gema Conde | 4/10 | 6923 days | 0% |
| Ian | 7/10 | 7185 days | 1% |
| Rogier | 8/10 | 7197 days | 1% |
| Marten | 8/10 | 7209 days | 1% |
| Dagmar | 10/10 | 7209 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Tui Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.95% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 47 days. The Tui Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Tui Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.89% |
| 198 | -3.91% |
| 199 | -3.93% |
| 200 | -3.95% |
| 201 | -3.97% |
| 202 | -3.99% |
| 203 | -4.01% |
| … | … |
Balancing Adjustment
9.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
71%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.