G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Tui Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Tui Campers
Valid Reviews
176 Valid Reviews
The Tui Campers experience has a total of 183 reviews. There are 176 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 176 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
26% |
| 9/10 | 12 |
|
7% |
| 8/10 | 29 |
|
16% |
| 7/10 | 14 |
|
8% |
| 6/10 | 6 |
|
3% |
| 5/10 | 6 |
|
3% |
| 4/10 | 4 |
|
2% |
| 3/10 | 4 |
|
2% |
| 2/10 | 9 |
|
5% |
| 1/10 | 46 |
|
26% |
60.00% Average
The raw data average (mean) for all the Tui Campers valid reviews is 60.00% and is based on 176 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
46 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 176 valid reviews, the experience has 46 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 46 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 3 |
|
7% |
| 9/10 | 4 |
|
9% |
| 8/10 | 17 |
|
37% |
| 7/10 | 11 |
|
24% |
| 6/10 | 2 |
|
4% |
| 5/10 | 4 |
|
9% |
| 4/10 | 3 |
|
7% |
| 3/10 | 1 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
71.09% Average
The raw data average (mean) for all the Tui Campers face-to-face reviews is 71.09% and is based on 46 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
73.73%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Emily | 1/10 | 31 days | 41% |
| Bill and Lindy | 9/10 | 121 days | 100% |
| A&T on the Road | 10/10 | 424 days | 91% |
| Francis Bergeron | 10/10 | 424 days | 91% |
| Jodi | 4/10 | 455 days | 59% |
| Roger | 1/10 | 486 days | 36% |
| DKP | 3/10 | 669 days | 41% |
| Julia D | 1/10 | 730 days | 28% |
| Drew | 2/10 | 761 days | 31% |
| Thomas | 10/10 | 821 days | 63% |
| Christian | 1/10 | 821 days | 25% |
| Jay shroff | 1/10 | 882 days | 23% |
| Math | 1/10 | 943 days | 20% |
| Barb Hawthorn | 1/10 | 1005 days | 18% |
| Margaret Tallentire | 10/10 | 1096 days | 36% |
| Michael | 10/10 | 1096 days | 36% |
| Xavier | 10/10 | 1096 days | 36% |
| Sue | 10/10 | 1096 days | 36% |
| Sandy | 10/10 | 1096 days | 36% |
| Jazz | 10/10 | 1096 days | 36% |
| Damian Devine | 9/10 | 1096 days | 35% |
| Lucy | 10/10 | 1096 days | 36% |
| Coulet julien | 1/10 | 1127 days | 13% |
| Syméon | 10/10 | 1127 days | 33% |
| Olivia | 10/10 | 1127 days | 33% |
| Moya | 10/10 | 1127 days | 33% |
| MMM | 10/10 | 1127 days | 33% |
| Sheri Barfoot | 10/10 | 1127 days | 33% |
| Jane Haynes | 1/10 | 1127 days | 13% |
| Logan | 6/10 | 1127 days | 28% |
| Sonya | 10/10 | 1127 days | 33% |
| Paul Ross | 2/10 | 1155 days | 14% |
| Inga Gustavsson | 10/10 | 1155 days | 31% |
| Jean Reverdy | 1/10 | 1155 days | 12% |
| Nicky | 2/10 | 1155 days | 14% |
| Heta | 10/10 | 1155 days | 31% |
| LT | 10/10 | 1186 days | 29% |
| KP321 | 3/10 | 1217 days | 14% |
| Aislinn | 7/10 | 1431 days | 13% |
| Aimee | 10/10 | 1551 days | 9% |
| Soraya Jane Butterworth | 10/10 | 1735 days | 5% |
| Jo Fitch | 1/10 | 1796 days | 2% |
| Maryanne Greenwell | 8/10 | 1885 days | 4% |
| Denis | 9/10 | 1977 days | 4% |
| Belinda | 10/10 | 2008 days | 4% |
| Robert SMITH | 10/10 | 2069 days | 4% |
| John | 10/10 | 2069 days | 4% |
| Martin Thompson | 10/10 | 2100 days | 4% |
| Bill Silvio | 10/10 | 2100 days | 4% |
| Millie and Andy | 10/10 | 2161 days | 4% |
| Jim Blaser | 9/10 | 2222 days | 4% |
| Joaquim Pla | 1/10 | 2251 days | 1% |
| Man Ho CHAN | 9/10 | 2282 days | 4% |
| Melissa Cochran | 10/10 | 2282 days | 4% |
| Wong | 1/10 | 2282 days | 1% |
| Erika | 1/10 | 2282 days | 1% |
| Micah VELILLA | 10/10 | 2313 days | 4% |
| Guillaume Babut | 10/10 | 2313 days | 4% |
| Esa Mäkinen | 10/10 | 2313 days | 4% |
| Henry | 10/10 | 2343 days | 4% |
| Natasha | 8/10 | 2343 days | 4% |
| Sally Orr | 8/10 | 2374 days | 4% |
| Raphaël | 1/10 | 2527 days | 1% |
| Alex | 1/10 | 2527 days | 1% |
| Laura | 10/10 | 2527 days | 3% |
| Matt Weeks | 10/10 | 2557 days | 3% |
| Robert Rickards | 3/10 | 2574 days | 1% |
| Erik | 1/10 | 2588 days | 1% |
| Chris | 1/10 | 2647 days | 1% |
| Sara | 1/10 | 2647 days | 1% |
| KSutton | 1/10 | 2647 days | 1% |
| Vincent | 2/10 | 2647 days | 1% |
| Ben Hunt | 2/10 | 2647 days | 1% |
| Andrew | 1/10 | 2678 days | 1% |
| Mahiya Norton | 1/10 | 2708 days | 1% |
| Gerry and Carole | 9/10 | 2708 days | 3% |
| Jessie Creedmore | 1/10 | 2708 days | 1% |
| Alistair Burns | 10/10 | 2708 days | 3% |
| Janjira Ben | 10/10 | 2739 days | 3% |
| Martha Pearson | 8/10 | 2769 days | 3% |
| Emma Nicholson | 1/10 | 2769 days | 1% |
| Nathan | 10/10 | 2831 days | 3% |
| Eoghan | 10/10 | 2831 days | 3% |
| Kirra eldridge | 8/10 | 2892 days | 3% |
| McBride | 1/10 | 2922 days | 1% |
| Sara | 1/10 | 2922 days | 1% |
| Roy & Ang | 9/10 | 2953 days | 2% |
| Sierra | 1/10 | 2981 days | 1% |
| Denis | 9/10 | 2981 days | 2% |
| Dorota Swolkien | 1/10 | 3012 days | 1% |
| Mel R | 6/10 | 3012 days | 2% |
| hazel | 1/10 | 3012 days | 1% |
| Christian Haanschoten | 1/10 | 3012 days | 1% |
| Alessandro Marengo | 8/10 | 3043 days | 2% |
| liang liang | 1/10 | 3043 days | 1% |
| Carlos Urbina Ortega | 1/10 | 3073 days | 1% |
| Linnea Sahlberg | 7/10 | 3087 days | 1% |
| Augustin Friedel | 1/10 | 3104 days | 1% |
| Juan Augusto Dosba | 1/10 | 3104 days | 1% |
| K vd Sanden | 8/10 | 3104 days | 2% |
| Tracey Manning | 10/10 | 3134 days | 2% |
| Will Forester | 1/10 | 3165 days | 1% |
| Kristijan Jean Radikovič | 3/10 | 3346 days | 1% |
| Julieta Perez | 1/10 | 3346 days | 0% |
| Louis Helbig | 1/10 | 3346 days | 0% |
| Cat1 | 10/10 | 3377 days | 2% |
| Jerry McD | 1/10 | 3377 days | 0% |
| Ioldel | 1/10 | 3377 days | 0% |
| Lennie01 | 1/10 | 3377 days | 0% |
| sofia mavridou | 2/10 | 3377 days | 1% |
| Alex Murray | 7/10 | 3433 days | 1% |
| Deb Goddard | 8/10 | 3438 days | 1% |
| Andy Howard | 8/10 | 3449 days | 1% |
| robert dietz | 7/10 | 3469 days | 1% |
| Michelle Vallance | 5/10 | 3499 days | 1% |
| Isabel | 8/10 | 3650 days | 1% |
| Lawrence Levine | 2/10 | 3652 days | 0% |
| Erich Macho | 5/10 | 3652 days | 1% |
| David Mottershead | 10/10 | 3712 days | 1% |
| sven banton | 8/10 | 3743 days | 1% |
| Elliot Evers | 8/10 | 3743 days | 1% |
| PBR HC | 8/10 | 3743 days | 1% |
| Tamsin Banks | 7/10 | 3779 days | 1% |
| B Lehmann | 2/10 | 3927 days | 0% |
| olivier heilles | 2/10 | 3927 days | 0% |
| Isabelle | 7/10 | 4095 days | 0% |
| Tomas Shairi | 10/10 | 4410 days | 0% |
| Charlotte Casey | 9/10 | 4410 days | 0% |
| Greg Gorzelak | 1/10 | 4442 days | 0% |
| John Stranack | 1/10 | 4504 days | 0% |
| horace hungry | 6/10 | 4718 days | 0% |
| Mark Faulk | 8/10 | 4748 days | 1% |
| Dijkshourn | 8/10 | 4875 days | 0% |
| ozelmer | 6/10 | 5083 days | 0% |
| Gillian Rowe | 8/10 | 5154 days | 0% |
| Cindy & Glen Kerunsky | 10/10 | 5160 days | 0% |
| Steve | 8/10 | 5249 days | 0% |
| Alan Turnbull | 7/10 | 5500 days | 0% |
| Chris Ashton | 8/10 | 5504 days | 0% |
| Dave and Emma | 8/10 | 5526 days | 0% |
| peteripeter | 10/10 | 5753 days | 1% |
| Chris | 7/10 | 5788 days | 0% |
| Sabine | 7/10 | 5788 days | 0% |
| locofeo | 1/10 | 5814 days | 0% |
| krisevelyn | 6/10 | 5814 days | 0% |
| Brian Bishop | 8/10 | 5861 days | 0% |
| Graeme + Jane Ryan | 9/10 | 5865 days | 0% |
| Mark Ashton | 4/10 | 5881 days | 0% |
| Robertson | 1/10 | 5885 days | 0% |
| Ferth | 8/10 | 5889 days | 0% |
| Marcel Baessle | 4/10 | 5889 days | 0% |
| Peter Riches | 7/10 | 5895 days | 0% |
| John Sargent | 5/10 | 5901 days | 0% |
| Anne Heriot | 5/10 | 5915 days | 0% |
| Mitchell Mapletree | 9/10 | 5919 days | 0% |
| Vu Thi Lan | 5/10 | 5920 days | 0% |
| Claudia | 7/10 | 5988 days | 0% |
| David_Gaiz | 10/10 | 5995 days | 1% |
| PeterK1 | 6/10 | 6193 days | 0% |
| AndySwitzerland | 5/10 | 6193 days | 0% |
| Richard Komzik | 8/10 | 6215 days | 0% |
| Maria | 7/10 | 6232 days | 0% |
| Carmel | 8/10 | 6249 days | 0% |
| ajharris | 1/10 | 6288 days | 0% |
| Jan | 8/10 | 6457 days | 0% |
| hans1847 | 1/10 | 6586 days | 0% |
| Thompson | 7/10 | 6609 days | 0% |
| Charles Price | 8/10 | 6613 days | 0% |
| Stefanie | 9/10 | 6622 days | 0% |
| Chris Gedda | 8/10 | 6683 days | 0% |
| Paul Cowie | 8/10 | 6684 days | 0% |
| Lara Gema Conde | 4/10 | 6701 days | 0% |
| Ian | 7/10 | 6963 days | 0% |
| Rogier | 8/10 | 6975 days | 0% |
| Marten | 8/10 | 6987 days | 0% |
| Dagmar | 10/10 | 6987 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Tui Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.92% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 60 days. The Tui Campers experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Tui Campers experience has been adjusted for 16 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 13 | -0.24% |
| 14 | -0.26% |
| 15 | -0.28% |
| 16 | -0.30% |
| 17 | -0.32% |
| 18 | -0.34% |
| 19 | -0.35% |
| … | … |
Balancing Adjustment
6.56% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
72%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.