Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Taieri Gorge Railway.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Taieri Gorge Railway
Valid Reviews
68 Valid Reviews
The Taieri Gorge Railway experience has a total of 68 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 68 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
26% |
| 9/10 | 19 |
|
28% |
| 8/10 | 17 |
|
25% |
| 7/10 | 6 |
|
9% |
| 6/10 | 4 |
|
6% |
| 5/10 | 2 |
|
3% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.82% Average
The raw data average (mean) for all the Taieri Gorge Railway valid reviews is 83.82% and is based on 68 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
62 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 68 valid reviews, the experience has 62 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 62 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
23% |
| 9/10 | 17 |
|
27% |
| 8/10 | 17 |
|
27% |
| 7/10 | 6 |
|
10% |
| 6/10 | 4 |
|
6% |
| 5/10 | 2 |
|
3% |
| 4/10 | 1 |
|
2% |
| 3/10 | 1 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.58% Average
The raw data average (mean) for all the Taieri Gorge Railway face-to-face reviews is 82.58% and is based on 62 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.94%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Vicki Hoskinson | 10/10 | 2480 days | 100% |
| Wil Goes | 7/10 | 3601 days | 38% |
| Eric Lambley | 7/10 | 4018 days | 17% |
| Trish Saunders | 9/10 | 4359 days | 1% |
| Kath Tonkin | 9/10 | 4359 days | 1% |
| Fabian Lee | 6/10 | 4365 days | 0% |
| Elly Zimmer | 7/10 | 4373 days | 0% |
| Kerri | 9/10 | 4488 days | 26% |
| Sylvia Klatt | 3/10 | 4641 days | 14% |
| Pete Wilson | 9/10 | 4658 days | 26% |
| Willem de Jong | 9/10 | 4693 days | 26% |
| Mike Edwards | 10/10 | 4747 days | 27% |
| Signe Kaspersen | 8/10 | 5031 days | 26% |
| Les Barnes | 9/10 | 5046 days | 26% |
| Karl Brachtl | 10/10 | 5046 days | 27% |
| Beeny | 8/10 | 5047 days | 26% |
| Michael & Janet | 9/10 | 5047 days | 26% |
| Nico Schoots | 7/10 | 5048 days | 25% |
| Hazel & Alan Damerell | 10/10 | 5048 days | 27% |
| Nico Welagen | 9/10 | 5052 days | 26% |
| Horst Langstein | 9/10 | 5059 days | 26% |
| Des & Ann Bidwell | 10/10 | 5061 days | 27% |
| Colin Jenkins | 8/10 | 5077 days | 26% |
| Stanton | 9/10 | 5097 days | 26% |
| John & Lorraine | 8/10 | 5382 days | 26% |
| Juergen Wolf | 9/10 | 5393 days | 26% |
| Malcolm McLean | 8/10 | 5393 days | 26% |
| Erin | 6/10 | 5394 days | 23% |
| Laurie Smith | 8/10 | 5394 days | 26% |
| David Mellard | 10/10 | 5395 days | 27% |
| Zuur | 8/10 | 5400 days | 26% |
| Paul Smith | 8/10 | 5409 days | 26% |
| Robert Haidt | 10/10 | 5424 days | 27% |
| Robin Schomburg | 10/10 | 5428 days | 27% |
| Lizzie | 10/10 | 5493 days | 27% |
| Rosey834 | 10/10 | 5493 days | 27% |
| Margie | 10/10 | 5746 days | 27% |
| Kerry Wood | 10/10 | 5770 days | 27% |
| Giaque | 5/10 | 5774 days | 20% |
| Chris & Dawn Humphries | 9/10 | 5775 days | 26% |
| Maria Newton | 8/10 | 5778 days | 26% |
| J Kempeneers | 8/10 | 5782 days | 26% |
| Beverly B | 8/10 | 5810 days | 26% |
| ianc | 10/10 | 5850 days | 27% |
| koellner | 4/10 | 5856 days | 17% |
| Deede K | 9/10 | 5866 days | 26% |
| Kathrin Thomas | 8/10 | 5870 days | 26% |
| Ruth Kinder | 10/10 | 5888 days | 27% |
| harryb | 8/10 | 5967 days | 26% |
| regw | 10/10 | 5978 days | 27% |
| gerrys | 8/10 | 6057 days | 26% |
| streneer | 10/10 | 6089 days | 27% |
| SSheil | 10/10 | 6090 days | 27% |
| Mike | 7/10 | 6106 days | 25% |
| Roy | 9/10 | 6106 days | 26% |
| A | 10/10 | 6133 days | 27% |
| SimonR | 9/10 | 6136 days | 26% |
| VacherD | 8/10 | 6137 days | 26% |
| Paul | 7/10 | 6145 days | 25% |
| john west | 8/10 | 6170 days | 26% |
| jonathan | 9/10 | 6223 days | 26% |
| martina | 8/10 | 6299 days | 26% |
| Esther | 6/10 | 6308 days | 23% |
| Helen | 9/10 | 6452 days | 26% |
| Liz | 9/10 | 6485 days | 26% |
| Sue | 6/10 | 6820 days | 23% |
| Cat | 5/10 | 6832 days | 20% |
| Franz-Josef | 9/10 | 6884 days | 26% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Taieri Gorge Railway experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Taieri Gorge Railway experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Taieri Gorge Railway experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
2.51% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.