Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
234 Valid Reviews
The Sunrise Holidays experience has a total of 241 reviews. There are 234 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 234 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 177 |
|
76% |
| 9/10 | 40 |
|
17% |
| 8/10 | 13 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.37% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.37% and is based on 234 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 234 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.22%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Esther Hyde | 10/10 | 202 days | 100% |
| Emma | 10/10 | 202 days | 100% |
| SHIH-TING LIN | 10/10 | 232 days | 98% |
| COUSTEIX Guy | 10/10 | 294 days | 92% |
| stephen hailes | 10/10 | 294 days | 92% |
| Lena | 10/10 | 294 days | 92% |
| Josephine Moggie | 10/10 | 324 days | 89% |
| Ash Worthington | 10/10 | 324 days | 89% |
| Edwin PAYELLE | 10/10 | 416 days | 78% |
| Adrian Cheetham | 10/10 | 416 days | 78% |
| Tina Gahlot | 10/10 | 416 days | 78% |
| Luke | 10/10 | 416 days | 78% |
| Fontaine Josiane | 10/10 | 445 days | 73% |
| Adrian Trumper | 9/10 | 445 days | 73% |
| Andrew Dickson | 10/10 | 445 days | 73% |
| Ugo Nourry | 10/10 | 476 days | 68% |
| Marija Kurtin | 10/10 | 476 days | 68% |
| Daniel Madden | 10/10 | 476 days | 68% |
| Daniel Benjamin | 10/10 | 507 days | 63% |
| pete wardlow | 10/10 | 507 days | 63% |
| Megan Wong | 9/10 | 507 days | 63% |
| Adrian Pett | 9/10 | 507 days | 63% |
| James Leech | 10/10 | 507 days | 63% |
| Kellie Wallace | 10/10 | 507 days | 63% |
| Peter Worsey | 9/10 | 537 days | 58% |
| Nick Richards | 10/10 | 537 days | 58% |
| Julie Morin | 10/10 | 537 days | 58% |
| Lanny T | 9/10 | 568 days | 52% |
| Alexandra Zobel-Brown | 10/10 | 568 days | 52% |
| Lil and Rob | 9/10 | 568 days | 52% |
| Andrew Hammond | 10/10 | 598 days | 47% |
| Paul | 10/10 | 690 days | 33% |
| Martha Duszynska | 10/10 | 751 days | 25% |
| John B | 10/10 | 782 days | 22% |
| Dieter Stein | 10/10 | 782 days | 22% |
| charlie | 10/10 | 782 days | 22% |
| Bengt Pehrson | 10/10 | 810 days | 19% |
| Andrew Sanis | 10/10 | 810 days | 19% |
| Marcel | 10/10 | 810 days | 19% |
| Hans Stam | 10/10 | 810 days | 19% |
| Fredrik & Mattias | 10/10 | 810 days | 19% |
| Geertje and Rein | 10/10 | 810 days | 19% |
| Nicola | 10/10 | 841 days | 16% |
| MortenHaek | 10/10 | 841 days | 16% |
| dino Sikkel | 10/10 | 841 days | 16% |
| Zena Eyles | 9/10 | 872 days | 14% |
| Kyle Canton | 10/10 | 872 days | 14% |
| alan chan | 10/10 | 872 days | 14% |
| Mark Lechner | 10/10 | 902 days | 11% |
| Robin Lam | 10/10 | 902 days | 11% |
| stephen richard | 8/10 | 902 days | 11% |
| ian kennedy | 10/10 | 902 days | 11% |
| Jeremy Bennett | 10/10 | 902 days | 11% |
| Anthony Carroll | 9/10 | 902 days | 11% |
| Caroline Frank | 10/10 | 902 days | 11% |
| Marcus Berndt | 9/10 | 902 days | 11% |
| Tadhg and Ciara | 10/10 | 933 days | 10% |
| Annette Gordon | 10/10 | 963 days | 8% |
| Chris Mitts | 10/10 | 963 days | 8% |
| Nikki Van de Scheur | 10/10 | 963 days | 8% |
| Liz | 10/10 | 994 days | 7% |
| Jon Rush | 10/10 | 994 days | 7% |
| Michael Grozdanovski | 10/10 | 1086 days | 5% |
| Frank Turner | 10/10 | 1116 days | 5% |
| Corinne Veyssiere | 10/10 | 1116 days | 5% |
| Max Mayer-Aull | 10/10 | 1147 days | 5% |
| Millie Benbow | 10/10 | 1147 days | 5% |
| Shelley Sims | 10/10 | 1147 days | 5% |
| Kelvin Lim | 10/10 | 1147 days | 5% |
| Jennifer Pardee | 10/10 | 1175 days | 5% |
| Rodney Tillyer | 10/10 | 1175 days | 5% |
| Graham Johnstone | 9/10 | 1175 days | 5% |
| Katrine Djernes | 10/10 | 1206 days | 5% |
| Lukas Heim | 10/10 | 1206 days | 5% |
| John Graham | 7/10 | 1206 days | 4% |
| Pam Fairbanks | 10/10 | 1206 days | 5% |
| Jen Hack | 10/10 | 1206 days | 5% |
| Janneke van Krieken | 10/10 | 1266 days | 3% |
| Courtney Frew | 10/10 | 1267 days | 5% |
| Arkaitz Garcia Herrera | 8/10 | 1267 days | 4% |
| Sophie DESTANNES | 10/10 | 1267 days | 5% |
| Thomas Nauer | 10/10 | 1267 days | 5% |
| Lynne Mansell | 10/10 | 1267 days | 5% |
| Bill Shelton | 10/10 | 1267 days | 5% |
| Angela McDade | 10/10 | 1267 days | 5% |
| Ieltxu Lauzirika | 10/10 | 1298 days | 5% |
| Roger Miller | 9/10 | 1298 days | 5% |
| Les Pick | 9/10 | 1328 days | 5% |
| Tim Trenwith | 10/10 | 1359 days | 5% |
| Joël Monin | 10/10 | 1451 days | 4% |
| Daniella Marlow | 10/10 | 1451 days | 4% |
| Alexandre Martin | 9/10 | 1477 days | 4% |
| Jason Morehouse | 10/10 | 1481 days | 4% |
| Annelie Peters | 10/10 | 1481 days | 4% |
| Olly | 10/10 | 1481 days | 4% |
| Kay Simpkin | 9/10 | 1484 days | 3% |
| Patrick Meyer | 10/10 | 1494 days | 3% |
| Rolf Anton | 10/10 | 1512 days | 4% |
| Jeremy Bennett | 10/10 | 1512 days | 4% |
| R Brandsma | 9/10 | 1526 days | 3% |
| Alfredo Talin | 10/10 | 1540 days | 4% |
| Karin Martin | 10/10 | 1540 days | 4% |
| Magnus Bell | 10/10 | 1571 days | 4% |
| Carlos Ciller | 10/10 | 1571 days | 4% |
| Jochen vA | 10/10 | 1571 days | 4% |
| David Bryant | 10/10 | 1571 days | 4% |
| Steven Casburn | 10/10 | 1571 days | 4% |
| Jolien | 9/10 | 1591 days | 3% |
| Mark Thompson | 10/10 | 1602 days | 4% |
| Matt Petrie | 10/10 | 1602 days | 4% |
| roni naiss | 10/10 | 1632 days | 4% |
| Harin Kerai | 10/10 | 1632 days | 4% |
| Gary Smith | 10/10 | 1632 days | 4% |
| Bev Rankin | 9/10 | 1663 days | 4% |
| Martyn Hancock | 8/10 | 1663 days | 4% |
| Vincent Clausen | 10/10 | 1663 days | 4% |
| Margaret Sheffield | 10/10 | 1663 days | 4% |
| Mark Fuller | 10/10 | 1693 days | 4% |
| Brett E | 10/10 | 1755 days | 4% |
| Vicki Shepherd | 2/10 | 1816 days | 3% |
| Bjoern Zwiebelberg | 10/10 | 1846 days | 4% |
| Pierre FALCONETTI | 10/10 | 1846 days | 4% |
| Phil Townsend | 9/10 | 1846 days | 4% |
| Lynne Dyck | 10/10 | 1846 days | 4% |
| Rakcent Wong | 10/10 | 1877 days | 3% |
| Trevor Beselt | 10/10 | 1877 days | 3% |
| Martin Goodman | 10/10 | 1906 days | 3% |
| Steve Paddison | 10/10 | 1906 days | 3% |
| Kathleen Brown | 10/10 | 1906 days | 3% |
| Howard Geer | 10/10 | 1906 days | 3% |
| Alison Gourlay | 10/10 | 1906 days | 3% |
| Jennifer Ings | 10/10 | 1937 days | 3% |
| Lynda Coote | 8/10 | 1937 days | 3% |
| Thomas and leonie | 10/10 | 1937 days | 3% |
| Ben Thompson | 10/10 | 1937 days | 3% |
| Ian MacDougall | 10/10 | 1937 days | 3% |
| paolo battistoni | 10/10 | 1937 days | 3% |
| thinus van niekerk | 9/10 | 1968 days | 3% |
| Joanna Stephens | 10/10 | 1968 days | 3% |
| Rachel Purchase | 10/10 | 1998 days | 3% |
| Mark Walton | 9/10 | 1998 days | 3% |
| William Wighton | 10/10 | 1998 days | 3% |
| Renee Willhuber | 10/10 | 1998 days | 3% |
| Jean-Marie Versaud | 8/10 | 1998 days | 3% |
| Luis . | 10/10 | 2029 days | 3% |
| mtn mtn | 10/10 | 2059 days | 3% |
| Mike Spiro | 10/10 | 2059 days | 3% |
| Margaret Kajewski | 10/10 | 2090 days | 3% |
| tim downing | 10/10 | 2151 days | 3% |
| Katherine Easterling | 10/10 | 2182 days | 3% |
| ruben dam | 10/10 | 2182 days | 3% |
| Barbara Clarke | 10/10 | 2243 days | 3% |
| francesco bombelli | 10/10 | 2271 days | 3% |
| Katy Kirby | 10/10 | 2271 days | 3% |
| Simon von Heugel | 10/10 | 2302 days | 3% |
| Mikael Hedstrom | 10/10 | 2302 days | 3% |
| Raz Shapira-Fainburg | 10/10 | 2302 days | 3% |
| Chris Heaton | 10/10 | 2636 days | 2% |
| rachandjohn | 10/10 | 2667 days | 2% |
| Steven Kopstein | 10/10 | 2667 days | 2% |
| Kelly Hunter | 10/10 | 2667 days | 2% |
| Jackie Pearson | 10/10 | 2698 days | 2% |
| Craig | 9/10 | 2728 days | 2% |
| Maree Dunlop | 10/10 | 2820 days | 1% |
| Graeme32 | 10/10 | 2912 days | 1% |
| Travellor | 10/10 | 2912 days | 1% |
| hannahlornsen | 10/10 | 3001 days | 1% |
| David Law | 10/10 | 3032 days | 1% |
| David and Sally Wallis | 8/10 | 3054 days | 1% |
| millview | 10/10 | 3063 days | 1% |
| johannesivarsson | 10/10 | 3063 days | 1% |
| Kleiner | 10/10 | 3063 days | 1% |
| obyrnej | 10/10 | 3063 days | 1% |
| Kristina Mårtensson | 9/10 | 3063 days | 1% |
| clarea | 10/10 | 3093 days | 1% |
| peteandviv | 10/10 | 3093 days | 1% |
| TheVons | 10/10 | 3124 days | 1% |
| Siggy0603 | 10/10 | 3246 days | 1% |
| stacey | 10/10 | 3246 days | 1% |
| klinehan | 10/10 | 3277 days | 1% |
| Martin_Sonia | 10/10 | 3277 days | 1% |
| joelhwa | 10/10 | 3307 days | 0% |
| PandWBr | 10/10 | 3338 days | 0% |
| Webb & Muckelt | 9/10 | 3347 days | 0% |
| Judith Midgley | 8/10 | 3350 days | 0% |
| Michelle | 10/10 | 3367 days | 0% |
| TonyB | 10/10 | 3367 days | 0% |
| KandJ | 10/10 | 3398 days | 0% |
| susanmountford | 9/10 | 3398 days | 0% |
| Bjarne | 10/10 | 3398 days | 0% |
| cerlermsw | 10/10 | 3398 days | 0% |
| DaveHarris | 9/10 | 3429 days | 0% |
| Jimmer84 | 10/10 | 3429 days | 0% |
| darktower | 10/10 | 3429 days | 0% |
| acharlesedwards | 9/10 | 3459 days | 0% |
| Caragh | 10/10 | 3490 days | 0% |
| stuart01 | 10/10 | 3520 days | 0% |
| TomandDave | 10/10 | 3520 days | 0% |
| robpthomas | 10/10 | 3520 days | 0% |
| markearl | 9/10 | 3520 days | 0% |
| Katy Johnson | 8/10 | 3679 days | 0% |
| Julie | 9/10 | 3686 days | 0% |
| Matt Haneline | 8/10 | 3692 days | 0% |
| Bette Eh | 10/10 | 3693 days | 0% |
| Mark Leeuwenburgh | 9/10 | 3709 days | 0% |
| Andrew Koster | 9/10 | 3717 days | 0% |
| Becky Foley | 10/10 | 3718 days | 0% |
| ian1 | 10/10 | 3732 days | 1% |
| geoffreyandjean | 9/10 | 3732 days | 1% |
| fogartyh | 10/10 | 3763 days | 1% |
| Nature_love | 8/10 | 3763 days | 1% |
| BrianHart6 | 10/10 | 3794 days | 1% |
| donpursche | 9/10 | 3855 days | 1% |
| martinveysey | 10/10 | 4008 days | 1% |
| dylan212 | 10/10 | 4069 days | 1% |
| Marge Steve | 9/10 | 4078 days | 0% |
| Don and Barb | 8/10 | 4090 days | 0% |
| Jen Rick | 10/10 | 4093 days | 0% |
| Nigel Petrie | 10/10 | 4182 days | 0% |
| alanvn | 9/10 | 4272 days | 0% |
| Jules77 | 10/10 | 4281 days | 1% |
| LowerD | 9/10 | 4397 days | 0% |
| JanL | 9/10 | 4403 days | 0% |
| erikc | 9/10 | 4403 days | 0% |
| keeble | 7/10 | 4403 days | 0% |
| KuzakUSA | 8/10 | 4408 days | 0% |
| GregL | 9/10 | 4422 days | 1% |
| Philip | 10/10 | 4452 days | 0% |
| Melinda | 9/10 | 4488 days | 0% |
| Andrew | 5/10 | 4594 days | 0% |
| ranker_46 | 10/10 | 5005 days | 0% |
| qofd | 9/10 | 5104 days | 1% |
| noname | 8/10 | 5168 days | 0% |
| Louise | 10/10 | 5183 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.00% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 70 days. The Sunrise Holidays experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.83% |
| 2 | -2.33% |
| 3 | -1.50% |
| 4 | -0.67% |
| 5 | -0.17% |
| 6 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 120 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 117 | -1.95% |
| 118 | -1.97% |
| 119 | -1.98% |
| 120 | -2.00% |
| 121 | -2.02% |
| 122 | -2.03% |
| 123 | -2.05% |
| … | … |
Final Ranking Score
93%
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.