Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
204 Valid Reviews
The Sunrise Holidays experience has a total of 210 reviews. There are 204 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 204 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 153 |
|
75% |
| 9/10 | 34 |
|
17% |
| 8/10 | 13 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.13% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.13% and is based on 204 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 204 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.10%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Face-to-Face | Weight | Relative Weight |
|---|---|---|---|---|---|
| Andrew Hammond | 10/10 | 45 days | 99.68 | 100% | |
| Paul | 10/10 | 137 days | 97.03 | 97% | |
| Martha Duszynska | 10/10 | 197 days | 93.85 | 94% | |
| John B | 10/10 | 229 days | 91.69 | 92% | |
| Dieter Stein | 10/10 | 229 days | 91.69 | 92% | |
| charlie | 10/10 | 229 days | 91.69 | 92% | |
| Bengt Pehrson | 10/10 | 256 days | 89.62 | 90% | |
| Andrew Sanis | 10/10 | 257 days | 89.53 | 90% | |
| Marcel | 10/10 | 257 days | 89.53 | 90% | |
| Hans Stam | 10/10 | 257 days | 89.53 | 90% | |
| Fredrik & Mattias | 10/10 | 257 days | 89.53 | 90% | |
| Geertje and Rein | 10/10 | 257 days | 89.53 | 90% | |
| Nicola | 10/10 | 288 days | 86.86 | 87% | |
| MortenHaek | 10/10 | 288 days | 86.86 | 87% | |
| dino Sikkel | 10/10 | 288 days | 86.86 | 87% | |
| Zena Eyles | 9/10 | 318 days | 83.98 | 84% | |
| Kyle Canton | 10/10 | 318 days | 83.98 | 84% | |
| alan chan | 10/10 | 319 days | 83.87 | 84% | |
| Mark Lechner | 10/10 | 348 days | 80.81 | 81% | |
| Robin Lam | 10/10 | 348 days | 80.81 | 81% | |
| stephen richard | 8/10 | 348 days | 76.77 | 77% | |
| ian kennedy | 10/10 | 349 days | 80.7 | 81% | |
| Jeremy Bennett | 10/10 | 349 days | 80.7 | 81% | |
| Anthony Carroll | 9/10 | 349 days | 80.7 | 81% | |
| Caroline Frank | 10/10 | 349 days | 80.7 | 81% | |
| Marcus Berndt | 9/10 | 349 days | 80.7 | 81% | |
| Tadhg and Ciara | 10/10 | 380 days | 77.12 | 77% | |
| Annette Gordon | 10/10 | 409 days | 73.49 | 74% | |
| Chris Mitts | 10/10 | 410 days | 73.36 | 74% | |
| Nikki Van de Scheur | 10/10 | 410 days | 73.36 | 74% | |
| Liz | 10/10 | 440 days | 69.32 | 70% | |
| Jon Rush | 10/10 | 441 days | 69.18 | 69% | |
| Michael Grozdanovski | 10/10 | 532 days | 55.15 | 55% | |
| Frank Turner | 10/10 | 562 days | 50.02 | 50% | |
| Corinne Veyssiere | 10/10 | 562 days | 50.02 | 50% | |
| Max Mayer-Aull | 10/10 | 593 days | 44.93 | 45% | |
| Millie Benbow | 10/10 | 593 days | 44.93 | 45% | |
| Shelley Sims | 10/10 | 594 days | 44.77 | 45% | |
| Kelvin Lim | 10/10 | 594 days | 44.77 | 45% | |
| Jennifer Pardee | 10/10 | 621 days | 40.6 | 41% | |
| Rodney Tillyer | 10/10 | 621 days | 40.6 | 41% | |
| Graham Johnstone | 9/10 | 621 days | 40.6 | 41% | |
| Katrine Djernes | 10/10 | 652 days | 36.1 | 36% | |
| Lukas Heim | 10/10 | 652 days | 36.1 | 36% | |
| John Graham | 7/10 | 652 days | 32.85 | 33% | |
| Pam Fairbanks | 10/10 | 652 days | 36.1 | 36% | |
| Jen Hack | 10/10 | 653 days | 35.96 | 36% | |
| Janneke van Krieken | 10/10 | 713 days |  |
28.12 | 28% |
| Courtney Frew | 10/10 | 713 days | 28.12 | 28% | |
| Arkaitz Garcia Herrera | 8/10 | 713 days | 26.72 | 27% | |
| Sophie DESTANNES | 10/10 | 713 days | 28.12 | 28% | |
| Thomas Nauer | 10/10 | 713 days | 28.12 | 28% | |
| Lynne Mansell | 10/10 | 713 days | 28.12 | 28% | |
| Bill Shelton | 10/10 | 713 days | 28.12 | 28% | |
| Angela McDade | 10/10 | 713 days | 28.12 | 28% | |
| Ieltxu Lauzirika | 10/10 | 744 days | 24.52 | 25% | |
| Roger Miller | 9/10 | 744 days | 24.52 | 25% | |
| Les Pick | 9/10 | 774 days | 21.33 | 21% | |
| Tim Trenwith | 10/10 | 805 days | 18.33 | 18% | |
| Joël Monin | 10/10 | 897 days | 11.21 | 11% | |
| Daniella Marlow | 10/10 | 897 days | 11.21 | 11% | |
| Alexandre Martin | 9/10 | 924 days | 9.63 | 10% | |
| Jason Morehouse | 10/10 | 927 days | 9.47 | 10% | |
| Annelie Peters | 10/10 | 927 days | 9.47 | 10% | |
| Olly | 10/10 | 927 days | 9.47 | 10% | |
| Kay Simpkin | 9/10 | 931 days | |
9.26 | 9% |
| Patrick Meyer | 10/10 | 941 days | |
8.76 | 9% |
| Rolf Anton | 10/10 | 958 days | 7.97 | 8% | |
| Jeremy Bennett | 10/10 | 958 days | 7.97 | 8% | |
| R Brandsma | 9/10 | 973 days | |
7.36 | 7% |
| Alfredo Talin | 10/10 | 986 days | 6.88 | 7% | |
| Karin Martin | 10/10 | 986 days | 6.88 | 7% | |
| Magnus Bell | 10/10 | 1017 days | 5.96 | 6% | |
| Carlos Ciller | 10/10 | 1017 days | 5.96 | 6% | |
| Jochen vA | 10/10 | 1017 days | 5.96 | 6% | |
| David Bryant | 10/10 | 1017 days | 5.96 | 6% | |
| Steven Casburn | 10/10 | 1017 days | 5.96 | 6% | |
| Jolien | 9/10 | 1038 days | |
5.51 | 6% |
| Mark Thompson | 10/10 | 1048 days | 5.35 | 5% | |
| Matt Petrie | 10/10 | 1048 days | 5.35 | 5% | |
| roni naiss | 10/10 | 1078 days | 5.05 | 5% | |
| Harin Kerai | 10/10 | 1078 days | 5.05 | 5% | |
| Gary Smith | 10/10 | 1078 days | 5.05 | 5% | |
| Bev Rankin | 9/10 | 1109 days | 4.98 | 5% | |
| Martyn Hancock | 8/10 | 1109 days | 4.73 | 5% | |
| Vincent Clausen | 10/10 | 1109 days | 4.98 | 5% | |
| Margaret Sheffield | 10/10 | 1109 days | 4.98 | 5% | |
| Mark Fuller | 10/10 | 1139 days | 4.92 | 5% | |
| Brett E | 10/10 | 1201 days | 4.82 | 5% | |
| Vicki Shepherd | 2/10 | 1262 days | 3.54 | 4% | |
| Bjoern Zwiebelberg | 10/10 | 1292 days | 4.66 | 5% | |
| Pierre FALCONETTI | 10/10 | 1292 days | 4.66 | 5% | |
| Phil Townsend | 9/10 | 1292 days | 4.66 | 5% | |
| Lynne Dyck | 10/10 | 1292 days | 4.66 | 5% | |
| Rakcent Wong | 10/10 | 1323 days | 4.61 | 5% | |
| Trevor Beselt | 10/10 | 1323 days | 4.61 | 5% | |
| Martin Goodman | 10/10 | 1352 days | 4.56 | 5% | |
| Steve Paddison | 10/10 | 1352 days | 4.56 | 5% | |
| Kathleen Brown | 10/10 | 1352 days | 4.56 | 5% | |
| Howard Geer | 10/10 | 1353 days | 4.56 | 5% | |
| Alison Gourlay | 10/10 | 1353 days | 4.56 | 5% | |
| Jennifer Ings | 10/10 | 1383 days | 4.51 | 5% | |
| Lynda Coote | 8/10 | 1383 days | 4.28 | 4% | |
| Thomas and leonie | 10/10 | 1383 days | 4.51 | 5% | |
| Ben Thompson | 10/10 | 1383 days | 4.51 | 5% | |
| Ian MacDougall | 10/10 | 1383 days | 4.51 | 5% | |
| paolo battistoni | 10/10 | 1384 days | 4.51 | 5% | |
| thinus van niekerk | 9/10 | 1415 days | 4.45 | 4% | |
| Joanna Stephens | 10/10 | 1415 days | 4.45 | 4% | |
| Rachel Purchase | 10/10 | 1444 days | 4.4 | 4% | |
| Mark Walton | 9/10 | 1444 days | 4.4 | 4% | |
| William Wighton | 10/10 | 1444 days | 4.4 | 4% | |
| Renee Willhuber | 10/10 | 1445 days | 4.4 | 4% | |
| Jean-Marie Versaud | 8/10 | 1445 days | 4.18 | 4% | |
| Luis . | 10/10 | 1475 days | 4.35 | 4% | |
| mtn mtn | 10/10 | 1505 days | 4.3 | 4% | |
| Mike Spiro | 10/10 | 1505 days | 4.3 | 4% | |
| Margaret Kajewski | 10/10 | 1536 days | 4.24 | 4% | |
| tim downing | 10/10 | 1597 days | 4.14 | 4% | |
| Katherine Easterling | 10/10 | 1629 days | 4.09 | 4% | |
| ruben dam | 10/10 | 1629 days | 4.09 | 4% | |
| Barbara Clarke | 10/10 | 1689 days | 3.98 | 4% | |
| francesco bombelli | 10/10 | 1717 days | 3.93 | 4% | |
| Katy Kirby | 10/10 | 1717 days | 3.93 | 4% | |
| Simon von Heugel | 10/10 | 1748 days | 3.88 | 4% | |
| Mikael Hedstrom | 10/10 | 1748 days | 3.88 | 4% | |
| Raz Shapira-Fainburg | 10/10 | 1748 days | 3.88 | 4% | |
| Chris Heaton | 10/10 | 2083 days | 3.31 | 3% | |
| rachandjohn | 10/10 | 2114 days | 3.26 | 3% | |
| Steven Kopstein | 10/10 | 2114 days | 3.26 | 3% | |
| Kelly Hunter | 10/10 | 2114 days | 3.26 | 3% | |
| Jackie Pearson | 10/10 | 2145 days | 3.2 | 3% | |
| Craig | 9/10 | 2175 days | 3.15 | 3% | |
| Maree Dunlop | 10/10 | 2267 days | 2.99 | 3% | |
| Graeme32 | 10/10 | 2359 days | 2.84 | 3% | |
| Travellor | 10/10 | 2359 days | 2.84 | 3% | |
| hannahlornsen | 10/10 | 2448 days | 2.68 | 3% | |
| David Law | 10/10 | 2479 days | 2.63 | 3% | |
| David and Sally Wallis | 8/10 | 2501 days | |
2.46 | 2% |
| millview | 10/10 | 2510 days | 2.58 | 3% | |
| johannesivarsson | 10/10 | 2510 days | 2.58 | 3% | |
| Kleiner | 10/10 | 2510 days | 2.58 | 3% | |
| obyrnej | 10/10 | 2510 days | 2.58 | 3% | |
| Kristina Mårtensson | 9/10 | 2510 days | 2.58 | 3% | |
| clarea | 10/10 | 2540 days | 2.53 | 3% | |
| peteandviv | 10/10 | 2540 days | 2.53 | 3% | |
| TheVons | 10/10 | 2571 days | 2.47 | 2% | |
| Siggy0603 | 10/10 | 2693 days | 2.26 | 2% | |
| stacey | 10/10 | 2693 days | 2.26 | 2% | |
| klinehan | 10/10 | 2724 days | 2.21 | 2% | |
| Martin_Sonia | 10/10 | 2724 days | 2.21 | 2% | |
| joelhwa | 10/10 | 2754 days | 2.16 | 2% | |
| PandWBr | 10/10 | 2785 days | 2.11 | 2% | |
| Webb & Muckelt | 9/10 | 2794 days | |
2.09 | 2% |
| Judith Midgley | 8/10 | 2797 days | |
1.98 | 2% |
| Michelle | 10/10 | 2814 days | 2.06 | 2% | |
| TonyB | 10/10 | 2814 days | 2.06 | 2% | |
| KandJ | 10/10 | 2845 days | 2.0 | 2% | |
| susanmountford | 9/10 | 2845 days | 2.0 | 2% | |
| Bjarne | 10/10 | 2845 days | 2.0 | 2% | |
| cerlermsw | 10/10 | 2845 days | 2.0 | 2% | |
| DaveHarris | 9/10 | 2876 days | 1.95 | 2% | |
| Jimmer84 | 10/10 | 2876 days | 1.95 | 2% | |
| darktower | 10/10 | 2876 days | 1.95 | 2% | |
| acharlesedwards | 9/10 | 2906 days | 1.9 | 2% | |
| Caragh | 10/10 | 2937 days | 1.85 | 2% | |
| stuart01 | 10/10 | 2967 days | 1.79 | 2% | |
| TomandDave | 10/10 | 2967 days | 1.79 | 2% | |
| robpthomas | 10/10 | 2967 days | 1.79 | 2% | |
| markearl | 9/10 | 2967 days | 1.79 | 2% | |
| Katy Johnson | 8/10 | 3126 days | |
1.45 | 1% |
| Julie | 9/10 | 3133 days | |
1.51 | 2% |
| Matt Haneline | 8/10 | 3139 days | |
1.43 | 1% |
| Bette Eh | 10/10 | 3140 days | |
1.5 | 2% |
| Mark Leeuwenburgh | 9/10 | 3156 days | |
1.47 | 1% |
| Andrew Koster | 9/10 | 3164 days | |
1.46 | 1% |
| Becky Foley | 10/10 | 3165 days | |
1.46 | 1% |
| ian1 | 10/10 | 3179 days | 1.43 | 1% | |
| geoffreyandjean | 9/10 | 3179 days | 1.43 | 1% | |
| fogartyh | 10/10 | 3210 days | 1.38 | 1% | |
| Nature_love | 8/10 | 3210 days | 1.31 | 1% | |
| BrianHart6 | 10/10 | 3241 days | 1.33 | 1% | |
| donpursche | 9/10 | 3302 days | 1.22 | 1% | |
| martinveysey | 10/10 | 3455 days | 0.96 | 1% | |
| dylan212 | 10/10 | 3516 days | 0.85 | 1% | |
| Marge Steve | 9/10 | 3525 days | |
0.84 | 1% |
| Don and Barb | 8/10 | 3537 days | |
0.78 | 1% |
| Jen Rick | 10/10 | 3540 days | |
0.81 | 1% |
| Nigel Petrie | 10/10 | 3629 days | |
0.66 | 1% |
| alanvn | 9/10 | 3719 days | |
0.51 | 1% |
| Jules77 | 10/10 | 3728 days | 0.49 | 0% | |
| LowerD | 9/10 | 3844 days | |
0.29 | 0% |
| JanL | 9/10 | 3850 days | |
0.28 | 0% |
| erikc | 9/10 | 3850 days | |
0.28 | 0% |
| keeble | 7/10 | 3850 days | |
0.26 | 0% |
| KuzakUSA | 8/10 | 3854 days | |
0.26 | 0% |
| GregL | 9/10 | 3869 days | 0.25 | 0% | |
| Philip | 10/10 | 3899 days | |
0.2 | 0% |
| Melinda | 9/10 | 3934 days | |
0.14 | 0% |
| Andrew | 5/10 | 4040 days | |
0.0 | 0% |
| ranker_46 | 10/10 | 4452 days | |
0.0 | 0% |
| qofd | 9/10 | 4551 days | 0.0 | 0% | |
| noname | 8/10 | 4615 days | |
0.0 | 0% |
| Louise | 10/10 | 4630 days | |
0.0 | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.91% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner. There may be an adjustment if an experience hasn't received any reviews within the last 60 days.
The Sunrise Holidays experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.83% |
| 2 | -2.33% |
| 3 | -1.50% |
| 4 | -0.67% |
| 5 | -0.17% |
| 6 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 199 days.
The Sunrise Holidays experience has been adjusted for 4 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 1 | -0.02% |
| 2 | -0.04% |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| 6 | -0.12% |
| 7 | -0.14% |
| … | … |
Final Ranking Score
95%
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.