Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
260 Valid Reviews
The Sunrise Holidays experience has a total of 265 reviews. There are 260 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 200 |
|
77% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.62% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.62% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.63%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stuart Beare | 10/10 | 58 days | 100% |
| FC | 10/10 | 58 days | 100% |
| Marc Langer | 10/10 | 86 days | 100% |
| Ray Heng | 10/10 | 133 days | 99% |
| JP Lauzon | 10/10 | 367 days | 92% |
| David Brooks | 10/10 | 397 days | 91% |
| Mikael | 10/10 | 500 days | 86% |
| Bruce Stephenson | 9/10 | 666 days | 74% |
| JemmaL | 10/10 | 714 days | 71% |
| COUSTEIX Guy | 10/10 | 727 days | 70% |
| Henry Rudyono | 9/10 | 788 days | 64% |
| William Fleszar | 10/10 | 817 days | 62% |
| Patch Bonkemeyer | 10/10 | 817 days | 62% |
| Jessica Holloway | 10/10 | 817 days | 62% |
| Eliot | 10/10 | 848 days | 59% |
| Colin Burke | 10/10 | 848 days | 59% |
| Elliott | 10/10 | 879 days | 56% |
| Kristen Lynch | 10/10 | 879 days | 56% |
| Anne | 10/10 | 909 days | 53% |
| Brett_E | 10/10 | 1107 days | 34% |
| Marion | 10/10 | 1123 days | 33% |
| Felicity Nicolson | 10/10 | 1123 days | 33% |
| Pierre Bec | 9/10 | 1154 days | 30% |
| Lulu Lundt | 10/10 | 1213 days | 26% |
| Fraser Walkenhorst | 10/10 | 1335 days | 18% |
| Mike & Megan | 10/10 | 1488 days | 11% |
| Sky | 10/10 | 1488 days | 11% |
| Esther Hyde | 10/10 | 2035 days | 4% |
| Emma | 10/10 | 2035 days | 4% |
| SHIH-TING LIN | 10/10 | 2065 days | 4% |
| stephen hailes | 10/10 | 2127 days | 4% |
| Lena | 10/10 | 2127 days | 4% |
| Josephine Moggie | 10/10 | 2157 days | 4% |
| Ash Worthington | 10/10 | 2157 days | 4% |
| Edwin PAYELLE | 10/10 | 2249 days | 4% |
| Adrian Cheetham | 10/10 | 2249 days | 4% |
| Tina Gahlot | 10/10 | 2249 days | 4% |
| Luke | 10/10 | 2249 days | 4% |
| Fontaine Josiane | 10/10 | 2278 days | 4% |
| Adrian Trumper | 9/10 | 2278 days | 4% |
| Andrew Dickson | 10/10 | 2278 days | 4% |
| Ugo Nourry | 10/10 | 2309 days | 4% |
| Marija Kurtin | 10/10 | 2309 days | 4% |
| Daniel Madden | 10/10 | 2309 days | 4% |
| Daniel Benjamin | 10/10 | 2340 days | 4% |
| pete wardlow | 10/10 | 2340 days | 4% |
| Megan Wong | 9/10 | 2340 days | 3% |
| Adrian Pett | 9/10 | 2340 days | 3% |
| James Leech | 10/10 | 2340 days | 4% |
| Kellie Wallace | 10/10 | 2340 days | 4% |
| Peter Worsey | 9/10 | 2370 days | 3% |
| Nick Richards | 10/10 | 2370 days | 3% |
| Julie Morin | 10/10 | 2370 days | 3% |
| Lanny T | 9/10 | 2401 days | 3% |
| Alexandra Zobel-Brown | 10/10 | 2401 days | 3% |
| Lil and Rob | 9/10 | 2401 days | 3% |
| Andrew Hammond | 10/10 | 2431 days | 3% |
| Paul . | 10/10 | 2523 days | 3% |
| Martha Duszynska | 10/10 | 2584 days | 3% |
| John B | 10/10 | 2615 days | 3% |
| Dieter Stein | 10/10 | 2615 days | 3% |
| charlie | 10/10 | 2615 days | 3% |
| Bengt Pehrson | 10/10 | 2643 days | 3% |
| Andrew Sanis | 10/10 | 2643 days | 3% |
| Marcel | 10/10 | 2643 days | 3% |
| Hans Stam | 10/10 | 2643 days | 3% |
| Fredrik & Mattias | 10/10 | 2643 days | 3% |
| Geertje and Rein | 10/10 | 2643 days | 3% |
| Nicola | 10/10 | 2674 days | 3% |
| MortenHaek | 10/10 | 2674 days | 3% |
| dino Sikkel | 10/10 | 2674 days | 3% |
| Zena Eyles | 9/10 | 2705 days | 3% |
| Kyle Canton | 10/10 | 2705 days | 3% |
| alan chan | 10/10 | 2705 days | 3% |
| Mark Lechner | 10/10 | 2735 days | 3% |
| Robin Lam | 10/10 | 2735 days | 3% |
| stephen richard | 8/10 | 2735 days | 3% |
| ian kennedy | 10/10 | 2735 days | 3% |
| Jeremy Bennett | 10/10 | 2735 days | 3% |
| Anthony Carroll | 9/10 | 2735 days | 3% |
| Caroline Frank | 10/10 | 2735 days | 3% |
| Marcus Berndt | 9/10 | 2735 days | 3% |
| Tadhg and Ciara | 10/10 | 2766 days | 3% |
| Annette Gordon | 10/10 | 2796 days | 3% |
| Chris Mitts | 10/10 | 2796 days | 3% |
| Nikki Van de Scheur | 10/10 | 2796 days | 3% |
| Liz | 10/10 | 2827 days | 3% |
| Jon Rush | 10/10 | 2827 days | 3% |
| Michael Grozdanovski | 10/10 | 2919 days | 2% |
| Frank Turner | 10/10 | 2949 days | 2% |
| Corinne Veyssiere | 10/10 | 2949 days | 2% |
| Max Mayer-Aull | 10/10 | 2980 days | 2% |
| Millie Benbow | 10/10 | 2980 days | 2% |
| Shelley Sims | 10/10 | 2980 days | 2% |
| Kelvin Lim | 10/10 | 2980 days | 2% |
| Jennifer Pardee | 10/10 | 3008 days | 2% |
| Rodney Tillyer | 10/10 | 3008 days | 2% |
| Graham Johnstone | 9/10 | 3008 days | 2% |
| Katrine Djernes | 10/10 | 3039 days | 2% |
| Lukas Heim | 10/10 | 3039 days | 2% |
| John Graham | 7/10 | 3039 days | 2% |
| Pam Fairbanks | 10/10 | 3039 days | 2% |
| Jen Hack | 10/10 | 3039 days | 2% |
| Janneke van Krieken | 10/10 | 3099 days | 1% |
| Courtney Frew | 10/10 | 3100 days | 2% |
| Arkaitz Garcia Herrera | 8/10 | 3100 days | 2% |
| Sophie DESTANNES | 10/10 | 3100 days | 2% |
| Thomas Nauer | 10/10 | 3100 days | 2% |
| Lynne Mansell | 10/10 | 3100 days | 2% |
| Bill Shelton | 10/10 | 3100 days | 2% |
| Angela McDade | 10/10 | 3100 days | 2% |
| Ieltxu Lauzirika | 10/10 | 3131 days | 2% |
| Roger Miller | 9/10 | 3131 days | 2% |
| Les Pick | 9/10 | 3161 days | 2% |
| Tim Trenwith | 10/10 | 3192 days | 2% |
| Joël Monin | 10/10 | 3284 days | 2% |
| Daniella Marlow | 10/10 | 3284 days | 2% |
| Alexandre Martin | 9/10 | 3310 days | 2% |
| Jason Morehouse | 10/10 | 3314 days | 2% |
| Annelie Peters | 10/10 | 3314 days | 2% |
| Olly | 10/10 | 3314 days | 2% |
| Kay Simpkin | 9/10 | 3317 days | 1% |
| Patrick Meyer | 10/10 | 3327 days | 1% |
| Rolf Anton | 10/10 | 3345 days | 2% |
| Jeremy Bennett | 10/10 | 3345 days | 2% |
| R Brandsma | 9/10 | 3359 days | 1% |
| Alfredo Talin | 10/10 | 3373 days | 2% |
| Karin Martin | 10/10 | 3373 days | 2% |
| Magnus Bell | 10/10 | 3404 days | 1% |
| Carlos Ciller | 10/10 | 3404 days | 1% |
| Jochen vA | 10/10 | 3404 days | 1% |
| David Bryant | 10/10 | 3404 days | 1% |
| Steven Casburn | 10/10 | 3404 days | 1% |
| Jolien | 9/10 | 3424 days | 1% |
| Mark Thompson | 10/10 | 3435 days | 1% |
| Matt Petrie | 10/10 | 3435 days | 1% |
| roni naiss | 10/10 | 3465 days | 1% |
| Harin Kerai | 10/10 | 3465 days | 1% |
| Gary Smith | 10/10 | 3465 days | 1% |
| Bev Rankin | 9/10 | 3496 days | 1% |
| Martyn Hancock | 8/10 | 3496 days | 1% |
| Vincent Clausen | 10/10 | 3496 days | 1% |
| Margaret Sheffield | 10/10 | 3496 days | 1% |
| Mark Fuller | 10/10 | 3526 days | 1% |
| Brett E | 10/10 | 3588 days | 1% |
| Vicki Shepherd | 2/10 | 3649 days | 0% |
| Bjoern Zwiebelberg | 10/10 | 3679 days | 1% |
| Pierre FALCONETTI | 10/10 | 3679 days | 1% |
| Phil Townsend | 9/10 | 3679 days | 1% |
| Lynne Dyck | 10/10 | 3679 days | 1% |
| Rakcent Wong | 10/10 | 3710 days | 1% |
| Trevor Beselt | 10/10 | 3710 days | 1% |
| Martin Goodman | 10/10 | 3739 days | 1% |
| Steve Paddison | 10/10 | 3739 days | 1% |
| Kathleen Brown | 10/10 | 3739 days | 1% |
| Howard Geer | 10/10 | 3739 days | 1% |
| Alison Gourlay | 10/10 | 3739 days | 1% |
| Jennifer Ings | 10/10 | 3770 days | 1% |
| Lynda Coote | 8/10 | 3770 days | 1% |
| Thomas and leonie | 10/10 | 3770 days | 1% |
| Ben Thompson | 10/10 | 3770 days | 1% |
| Ian MacDougall | 10/10 | 3770 days | 1% |
| paolo battistoni | 10/10 | 3770 days | 1% |
| thinus van niekerk | 9/10 | 3801 days | 1% |
| Joanna Stephens | 10/10 | 3801 days | 1% |
| Rachel Purchase | 10/10 | 3831 days | 1% |
| Mark Walton | 9/10 | 3831 days | 1% |
| William Wighton | 10/10 | 3831 days | 1% |
| Renee Willhuber | 10/10 | 3831 days | 1% |
| Jean-Marie Versaud | 8/10 | 3831 days | 1% |
| Luis . | 10/10 | 3862 days | 1% |
| mtn mtn | 10/10 | 3892 days | 0% |
| Mike Spiro | 10/10 | 3892 days | 0% |
| Margaret Kajewski | 10/10 | 3923 days | 0% |
| tim downing | 10/10 | 3984 days | 0% |
| Katherine Easterling | 10/10 | 4015 days | 0% |
| ruben dam | 10/10 | 4015 days | 0% |
| Barbara Clarke | 10/10 | 4076 days | 0% |
| francesco bombelli | 10/10 | 4104 days | 0% |
| Katy Kirby | 10/10 | 4104 days | 0% |
| Simon von Heugel | 10/10 | 4135 days | 0% |
| Mikael Hedstrom | 10/10 | 4135 days | 0% |
| Raz Shapira-Fainburg | 10/10 | 4135 days | 0% |
| Chris Heaton | 10/10 | 4469 days | 1% |
| rachandjohn | 10/10 | 4500 days | 1% |
| Steven Kopstein | 10/10 | 4500 days | 1% |
| Kelly Hunter | 10/10 | 4500 days | 1% |
| Jackie Pearson | 10/10 | 4531 days | 1% |
| Craig | 9/10 | 4561 days | 1% |
| Maree Dunlop | 10/10 | 4653 days | 1% |
| Graeme32 | 10/10 | 4745 days | 1% |
| Travellor | 10/10 | 4745 days | 1% |
| hannahlornsen | 10/10 | 4834 days | 1% |
| David Law | 10/10 | 4865 days | 1% |
| David and Sally Wallis | 8/10 | 4887 days | 0% |
| millview | 10/10 | 4896 days | 1% |
| johannesivarsson | 10/10 | 4896 days | 1% |
| Kleiner | 10/10 | 4896 days | 1% |
| obyrnej | 10/10 | 4896 days | 1% |
| Kristina Mårtensson | 9/10 | 4896 days | 1% |
| clarea | 10/10 | 4926 days | 1% |
| peteandviv | 10/10 | 4926 days | 1% |
| TheVons | 10/10 | 4957 days | 1% |
| Siggy0603 | 10/10 | 5079 days | 1% |
| stacey | 10/10 | 5079 days | 1% |
| klinehan | 10/10 | 5110 days | 1% |
| Martin_Sonia | 10/10 | 5110 days | 1% |
| joelhwa | 10/10 | 5140 days | 1% |
| PandWBr | 10/10 | 5171 days | 1% |
| Webb & Muckelt | 9/10 | 5180 days | 0% |
| Judith Midgley | 8/10 | 5183 days | 0% |
| Michelle | 10/10 | 5200 days | 1% |
| TonyB | 10/10 | 5200 days | 1% |
| KandJ | 10/10 | 5231 days | 1% |
| susanmountford | 9/10 | 5231 days | 1% |
| Bjarne | 10/10 | 5231 days | 1% |
| cerlermsw | 10/10 | 5231 days | 1% |
| DaveHarris | 9/10 | 5262 days | 1% |
| Jimmer84 | 10/10 | 5262 days | 1% |
| darktower | 10/10 | 5262 days | 1% |
| acharlesedwards | 9/10 | 5292 days | 1% |
| Caragh | 10/10 | 5323 days | 1% |
| stuart01 | 10/10 | 5353 days | 1% |
| TomandDave | 10/10 | 5353 days | 1% |
| robpthomas | 10/10 | 5353 days | 1% |
| markearl | 9/10 | 5353 days | 1% |
| Katy Johnson | 8/10 | 5512 days | 0% |
| Julie | 9/10 | 5519 days | 0% |
| Matt Haneline | 8/10 | 5525 days | 0% |
| Bette Eh | 10/10 | 5526 days | 0% |
| Mark Leeuwenburgh | 9/10 | 5542 days | 0% |
| Andrew Koster | 9/10 | 5550 days | 0% |
| Becky Foley | 10/10 | 5551 days | 0% |
| ian1 | 10/10 | 5565 days | 1% |
| geoffreyandjean | 9/10 | 5565 days | 1% |
| fogartyh | 10/10 | 5596 days | 1% |
| Nature_love | 8/10 | 5596 days | 1% |
| BrianHart6 | 10/10 | 5627 days | 1% |
| donpursche | 9/10 | 5688 days | 1% |
| martinveysey | 10/10 | 5841 days | 1% |
| dylan212 | 10/10 | 5902 days | 1% |
| Marge Steve | 9/10 | 5911 days | 0% |
| Don and Barb | 8/10 | 5923 days | 0% |
| Jen Rick | 10/10 | 5926 days | 0% |
| Nigel Petrie | 10/10 | 6015 days | 0% |
| alanvn | 9/10 | 6105 days | 0% |
| Jules77 | 10/10 | 6114 days | 1% |
| LowerD | 9/10 | 6230 days | 0% |
| JanL | 9/10 | 6236 days | 0% |
| erikc | 9/10 | 6236 days | 0% |
| keeble | 7/10 | 6236 days | 0% |
| KuzakUSA | 8/10 | 6241 days | 0% |
| GregL | 9/10 | 6255 days | 1% |
| Philip | 10/10 | 6286 days | 0% |
| Melinda | 9/10 | 6321 days | 0% |
| Andrew | 5/10 | 6427 days | 0% |
| ranker_46 | 10/10 | 6838 days | 0% |
| qofd | 9/10 | 6937 days | 1% |
| noname | 8/10 | 7001 days | 0% |
| Louise | 10/10 | 7016 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.61% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 75 days. The Sunrise Holidays experience has 3 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 15 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 12 | -0.19% |
| 13 | -0.21% |
| 14 | -0.22% |
| 15 | -0.24% |
| 16 | -0.25% |
| 17 | -0.27% |
| 18 | -0.29% |
| … | … |
Balancing Adjustment
0.17% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
98%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.