G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
255 Valid Reviews
The Sunrise Holidays experience has a total of 263 reviews. There are 255 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 255 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 195 |
|
76% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.55% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.55% and is based on 255 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 255 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.28%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| David Brooks | 10/10 | 88 days | 100% |
| Mikael | 10/10 | 191 days | 98% |
| Bruce Stephenson | 9/10 | 357 days | 92% |
| JemmaL | 10/10 | 405 days | 91% |
| COUSTEIX Guy | 10/10 | 418 days | 90% |
| Henry Rudyono | 9/10 | 479 days | 86% |
| William Fleszar | 10/10 | 508 days | 86% |
| Patch Bonkemeyer | 10/10 | 508 days | 86% |
| Jessica Holloway | 10/10 | 508 days | 86% |
| Eliot | 10/10 | 539 days | 84% |
| Colin Burke | 10/10 | 539 days | 84% |
| Elliott | 10/10 | 570 days | 82% |
| Kristen Lynch | 10/10 | 570 days | 82% |
| Anne | 10/10 | 600 days | 80% |
| Brett_E | 10/10 | 798 days | 64% |
| Marion | 10/10 | 814 days | 62% |
| Felicity Nicolson | 10/10 | 814 days | 62% |
| Pierre Bec | 9/10 | 845 days | 59% |
| Lulu Lundt | 10/10 | 904 days | 54% |
| Fraser Walkenhorst | 10/10 | 1026 days | 42% |
| Mike & Megan | 10/10 | 1179 days | 29% |
| Sky | 10/10 | 1179 days | 29% |
| Esther Hyde | 10/10 | 1726 days | 6% |
| Emma | 10/10 | 1726 days | 6% |
| SHIH-TING LIN | 10/10 | 1756 days | 5% |
| stephen hailes | 10/10 | 1818 days | 5% |
| Lena | 10/10 | 1818 days | 5% |
| Josephine Moggie | 10/10 | 1848 days | 5% |
| Ash Worthington | 10/10 | 1848 days | 5% |
| Edwin PAYELLE | 10/10 | 1940 days | 5% |
| Adrian Cheetham | 10/10 | 1940 days | 5% |
| Tina Gahlot | 10/10 | 1940 days | 5% |
| Luke | 10/10 | 1940 days | 5% |
| Fontaine Josiane | 10/10 | 1969 days | 5% |
| Adrian Trumper | 9/10 | 1969 days | 5% |
| Andrew Dickson | 10/10 | 1969 days | 5% |
| Ugo Nourry | 10/10 | 2000 days | 5% |
| Marija Kurtin | 10/10 | 2000 days | 5% |
| Daniel Madden | 10/10 | 2000 days | 5% |
| Daniel Benjamin | 10/10 | 2031 days | 5% |
| pete wardlow | 10/10 | 2031 days | 5% |
| Megan Wong | 9/10 | 2031 days | 5% |
| Adrian Pett | 9/10 | 2031 days | 5% |
| James Leech | 10/10 | 2031 days | 5% |
| Kellie Wallace | 10/10 | 2031 days | 5% |
| Peter Worsey | 9/10 | 2061 days | 4% |
| Nick Richards | 10/10 | 2061 days | 4% |
| Julie Morin | 10/10 | 2061 days | 4% |
| Lanny T | 9/10 | 2092 days | 4% |
| Alexandra Zobel-Brown | 10/10 | 2092 days | 4% |
| Lil and Rob | 9/10 | 2092 days | 4% |
| Andrew Hammond | 10/10 | 2122 days | 4% |
| Paul . | 10/10 | 2214 days | 4% |
| Martha Duszynska | 10/10 | 2275 days | 4% |
| John B | 10/10 | 2306 days | 4% |
| Dieter Stein | 10/10 | 2306 days | 4% |
| charlie | 10/10 | 2306 days | 4% |
| Bengt Pehrson | 10/10 | 2334 days | 4% |
| Andrew Sanis | 10/10 | 2334 days | 4% |
| Marcel | 10/10 | 2334 days | 4% |
| Hans Stam | 10/10 | 2334 days | 4% |
| Fredrik & Mattias | 10/10 | 2334 days | 4% |
| Geertje and Rein | 10/10 | 2334 days | 4% |
| Nicola | 10/10 | 2365 days | 4% |
| MortenHaek | 10/10 | 2365 days | 4% |
| dino Sikkel | 10/10 | 2365 days | 4% |
| Zena Eyles | 9/10 | 2396 days | 4% |
| Kyle Canton | 10/10 | 2396 days | 4% |
| alan chan | 10/10 | 2396 days | 4% |
| Mark Lechner | 10/10 | 2426 days | 4% |
| Robin Lam | 10/10 | 2426 days | 4% |
| stephen richard | 8/10 | 2426 days | 4% |
| ian kennedy | 10/10 | 2426 days | 4% |
| Jeremy Bennett | 10/10 | 2426 days | 4% |
| Anthony Carroll | 9/10 | 2426 days | 4% |
| Caroline Frank | 10/10 | 2426 days | 4% |
| Marcus Berndt | 9/10 | 2426 days | 4% |
| Tadhg and Ciara | 10/10 | 2457 days | 4% |
| Annette Gordon | 10/10 | 2487 days | 4% |
| Chris Mitts | 10/10 | 2487 days | 4% |
| Nikki Van de Scheur | 10/10 | 2487 days | 4% |
| Liz | 10/10 | 2518 days | 4% |
| Jon Rush | 10/10 | 2518 days | 4% |
| Michael Grozdanovski | 10/10 | 2610 days | 3% |
| Frank Turner | 10/10 | 2640 days | 3% |
| Corinne Veyssiere | 10/10 | 2640 days | 3% |
| Max Mayer-Aull | 10/10 | 2671 days | 3% |
| Millie Benbow | 10/10 | 2671 days | 3% |
| Shelley Sims | 10/10 | 2671 days | 3% |
| Kelvin Lim | 10/10 | 2671 days | 3% |
| Jennifer Pardee | 10/10 | 2699 days | 3% |
| Rodney Tillyer | 10/10 | 2699 days | 3% |
| Graham Johnstone | 9/10 | 2699 days | 3% |
| Katrine Djernes | 10/10 | 2730 days | 3% |
| Lukas Heim | 10/10 | 2730 days | 3% |
| John Graham | 7/10 | 2730 days | 3% |
| Pam Fairbanks | 10/10 | 2730 days | 3% |
| Jen Hack | 10/10 | 2730 days | 3% |
| Janneke van Krieken | 10/10 | 2790 days | 2% |
| Courtney Frew | 10/10 | 2791 days | 3% |
| Arkaitz Garcia Herrera | 8/10 | 2791 days | 3% |
| Sophie DESTANNES | 10/10 | 2791 days | 3% |
| Thomas Nauer | 10/10 | 2791 days | 3% |
| Lynne Mansell | 10/10 | 2791 days | 3% |
| Bill Shelton | 10/10 | 2791 days | 3% |
| Angela McDade | 10/10 | 2791 days | 3% |
| Ieltxu Lauzirika | 10/10 | 2822 days | 3% |
| Roger Miller | 9/10 | 2822 days | 3% |
| Les Pick | 9/10 | 2852 days | 3% |
| Tim Trenwith | 10/10 | 2883 days | 3% |
| Joël Monin | 10/10 | 2975 days | 3% |
| Daniella Marlow | 10/10 | 2975 days | 3% |
| Alexandre Martin | 9/10 | 3001 days | 3% |
| Jason Morehouse | 10/10 | 3005 days | 3% |
| Annelie Peters | 10/10 | 3005 days | 3% |
| Olly | 10/10 | 3005 days | 3% |
| Kay Simpkin | 9/10 | 3008 days | 2% |
| Patrick Meyer | 10/10 | 3018 days | 2% |
| Rolf Anton | 10/10 | 3036 days | 3% |
| Jeremy Bennett | 10/10 | 3036 days | 3% |
| R Brandsma | 9/10 | 3050 days | 2% |
| Alfredo Talin | 10/10 | 3064 days | 3% |
| Karin Martin | 10/10 | 3064 days | 3% |
| Magnus Bell | 10/10 | 3095 days | 2% |
| Carlos Ciller | 10/10 | 3095 days | 2% |
| Jochen vA | 10/10 | 3095 days | 2% |
| David Bryant | 10/10 | 3095 days | 2% |
| Steven Casburn | 10/10 | 3095 days | 2% |
| Jolien | 9/10 | 3115 days | 2% |
| Mark Thompson | 10/10 | 3126 days | 2% |
| Matt Petrie | 10/10 | 3126 days | 2% |
| roni naiss | 10/10 | 3156 days | 2% |
| Harin Kerai | 10/10 | 3156 days | 2% |
| Gary Smith | 10/10 | 3156 days | 2% |
| Bev Rankin | 9/10 | 3187 days | 2% |
| Martyn Hancock | 8/10 | 3187 days | 2% |
| Vincent Clausen | 10/10 | 3187 days | 2% |
| Margaret Sheffield | 10/10 | 3187 days | 2% |
| Mark Fuller | 10/10 | 3217 days | 2% |
| Brett E | 10/10 | 3279 days | 2% |
| Vicki Shepherd | 2/10 | 3340 days | 1% |
| Bjoern Zwiebelberg | 10/10 | 3370 days | 2% |
| Pierre FALCONETTI | 10/10 | 3370 days | 2% |
| Phil Townsend | 9/10 | 3370 days | 2% |
| Lynne Dyck | 10/10 | 3370 days | 2% |
| Rakcent Wong | 10/10 | 3401 days | 2% |
| Trevor Beselt | 10/10 | 3401 days | 2% |
| Martin Goodman | 10/10 | 3430 days | 2% |
| Steve Paddison | 10/10 | 3430 days | 2% |
| Kathleen Brown | 10/10 | 3430 days | 2% |
| Howard Geer | 10/10 | 3430 days | 2% |
| Alison Gourlay | 10/10 | 3430 days | 2% |
| Jennifer Ings | 10/10 | 3461 days | 2% |
| Lynda Coote | 8/10 | 3461 days | 2% |
| Thomas and leonie | 10/10 | 3461 days | 2% |
| Ben Thompson | 10/10 | 3461 days | 2% |
| Ian MacDougall | 10/10 | 3461 days | 2% |
| paolo battistoni | 10/10 | 3461 days | 2% |
| thinus van niekerk | 9/10 | 3492 days | 2% |
| Joanna Stephens | 10/10 | 3492 days | 2% |
| Rachel Purchase | 10/10 | 3522 days | 2% |
| Mark Walton | 9/10 | 3522 days | 2% |
| William Wighton | 10/10 | 3522 days | 2% |
| Renee Willhuber | 10/10 | 3522 days | 2% |
| Jean-Marie Versaud | 8/10 | 3522 days | 2% |
| Luis . | 10/10 | 3553 days | 2% |
| mtn mtn | 10/10 | 3583 days | 1% |
| Mike Spiro | 10/10 | 3583 days | 1% |
| Margaret Kajewski | 10/10 | 3614 days | 1% |
| tim downing | 10/10 | 3675 days | 1% |
| Katherine Easterling | 10/10 | 3706 days | 1% |
| ruben dam | 10/10 | 3706 days | 1% |
| Barbara Clarke | 10/10 | 3767 days | 1% |
| francesco bombelli | 10/10 | 3795 days | 1% |
| Katy Kirby | 10/10 | 3795 days | 1% |
| Simon von Heugel | 10/10 | 3826 days | 1% |
| Mikael Hedstrom | 10/10 | 3826 days | 1% |
| Raz Shapira-Fainburg | 10/10 | 3826 days | 1% |
| Chris Heaton | 10/10 | 4160 days | 0% |
| rachandjohn | 10/10 | 4191 days | 0% |
| Steven Kopstein | 10/10 | 4191 days | 0% |
| Kelly Hunter | 10/10 | 4191 days | 0% |
| Jackie Pearson | 10/10 | 4222 days | 0% |
| Craig | 9/10 | 4252 days | 0% |
| Maree Dunlop | 10/10 | 4344 days | 0% |
| Graeme32 | 10/10 | 4436 days | 1% |
| Travellor | 10/10 | 4436 days | 1% |
| hannahlornsen | 10/10 | 4525 days | 1% |
| David Law | 10/10 | 4556 days | 1% |
| David and Sally Wallis | 8/10 | 4578 days | 1% |
| millview | 10/10 | 4587 days | 1% |
| johannesivarsson | 10/10 | 4587 days | 1% |
| Kleiner | 10/10 | 4587 days | 1% |
| obyrnej | 10/10 | 4587 days | 1% |
| Kristina Mårtensson | 9/10 | 4587 days | 1% |
| clarea | 10/10 | 4617 days | 1% |
| peteandviv | 10/10 | 4617 days | 1% |
| TheVons | 10/10 | 4648 days | 1% |
| Siggy0603 | 10/10 | 4770 days | 1% |
| stacey | 10/10 | 4770 days | 1% |
| klinehan | 10/10 | 4801 days | 1% |
| Martin_Sonia | 10/10 | 4801 days | 1% |
| joelhwa | 10/10 | 4831 days | 1% |
| PandWBr | 10/10 | 4862 days | 1% |
| Webb & Muckelt | 9/10 | 4871 days | 1% |
| Judith Midgley | 8/10 | 4874 days | 1% |
| Michelle | 10/10 | 4891 days | 1% |
| TonyB | 10/10 | 4891 days | 1% |
| KandJ | 10/10 | 4922 days | 1% |
| susanmountford | 9/10 | 4922 days | 1% |
| Bjarne | 10/10 | 4922 days | 1% |
| cerlermsw | 10/10 | 4922 days | 1% |
| DaveHarris | 9/10 | 4953 days | 1% |
| Jimmer84 | 10/10 | 4953 days | 1% |
| darktower | 10/10 | 4953 days | 1% |
| acharlesedwards | 9/10 | 4983 days | 1% |
| Caragh | 10/10 | 5014 days | 1% |
| stuart01 | 10/10 | 5044 days | 1% |
| TomandDave | 10/10 | 5044 days | 1% |
| robpthomas | 10/10 | 5044 days | 1% |
| markearl | 9/10 | 5044 days | 1% |
| Katy Johnson | 8/10 | 5203 days | 1% |
| Julie | 9/10 | 5210 days | 1% |
| Matt Haneline | 8/10 | 5216 days | 1% |
| Bette Eh | 10/10 | 5217 days | 1% |
| Mark Leeuwenburgh | 9/10 | 5233 days | 1% |
| Andrew Koster | 9/10 | 5241 days | 1% |
| Becky Foley | 10/10 | 5242 days | 1% |
| ian1 | 10/10 | 5256 days | 1% |
| geoffreyandjean | 9/10 | 5256 days | 1% |
| fogartyh | 10/10 | 5287 days | 1% |
| Nature_love | 8/10 | 5287 days | 1% |
| BrianHart6 | 10/10 | 5318 days | 1% |
| donpursche | 9/10 | 5379 days | 1% |
| martinveysey | 10/10 | 5532 days | 1% |
| dylan212 | 10/10 | 5593 days | 1% |
| Marge Steve | 9/10 | 5602 days | 1% |
| Don and Barb | 8/10 | 5614 days | 1% |
| Jen Rick | 10/10 | 5617 days | 1% |
| Nigel Petrie | 10/10 | 5706 days | 1% |
| alanvn | 9/10 | 5796 days | 1% |
| Jules77 | 10/10 | 5805 days | 1% |
| LowerD | 9/10 | 5921 days | 1% |
| JanL | 9/10 | 5927 days | 1% |
| erikc | 9/10 | 5927 days | 1% |
| keeble | 7/10 | 5927 days | 1% |
| KuzakUSA | 8/10 | 5932 days | 1% |
| GregL | 9/10 | 5946 days | 1% |
| Philip | 10/10 | 5976 days | 1% |
| Melinda | 9/10 | 6012 days | 1% |
| Andrew | 5/10 | 6118 days | 0% |
| ranker_46 | 10/10 | 6529 days | 1% |
| qofd | 9/10 | 6628 days | 1% |
| noname | 8/10 | 6692 days | 1% |
| Louise | 10/10 | 6707 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.38% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 120 days. The Sunrise Holidays experience has 2 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 83 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 80 | -0.85% |
| 81 | -0.86% |
| 82 | -0.87% |
| 83 | -0.88% |
| 84 | -0.89% |
| 85 | -0.90% |
| 86 | -0.91% |
| … | … |
Balancing Adjustment
0.35% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
97%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.