Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
227 Valid Reviews
The Sunrise Holidays experience has a total of 234 reviews. There are 227 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 227 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 170 |
|
75% |
| 9/10 | 40 |
|
18% |
| 8/10 | 13 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.26% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.26% and is based on 227 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 227 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.87%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Face-to-Face | Weight | Relative Weight |
|---|---|---|---|---|---|
| stephen hailes | 10/10 | 44 days | 99.69 | 100% | |
| Edwin PAYELLE | 10/10 | 166 days | 95.63 | 96% | |
| Adrian Cheetham | 10/10 | 166 days | 95.63 | 96% | |
| Tina Gahlot | 10/10 | 166 days | 95.63 | 96% | |
| Luke | 10/10 | 166 days | 95.63 | 96% | |
| Fontaine Josiane | 10/10 | 195 days | 93.97 | 94% | |
| Adrian Trumper | 9/10 | 195 days | 93.97 | 94% | |
| Andrew Dickson | 10/10 | 195 days | 93.97 | 94% | |
| Ugo Nourry | 10/10 | 226 days | 91.91 | 92% | |
| Marija Kurtin | 10/10 | 226 days | 91.91 | 92% | |
| Daniel Madden | 10/10 | 226 days | 91.91 | 92% | |
| Daniel Benjamin | 10/10 | 257 days | 89.53 | 90% | |
| pete wardlow | 10/10 | 257 days | 89.53 | 90% | |
| Megan Wong | 9/10 | 257 days | 89.53 | 90% | |
| Adrian Pett | 9/10 | 257 days | 89.53 | 90% | |
| James Leech | 10/10 | 257 days | 89.53 | 90% | |
| Kellie Wallace | 10/10 | 257 days | 89.53 | 90% | |
| Peter Worsey | 9/10 | 287 days | 86.95 | 87% | |
| Nick Richards | 10/10 | 287 days | 86.95 | 87% | |
| Julie Morin | 10/10 | 287 days | 86.95 | 87% | |
| Lanny T | 9/10 | 318 days | 83.98 | 84% | |
| Alexandra Zobel-Brown | 10/10 | 318 days | 83.98 | 84% | |
| Lil and Rob | 9/10 | 318 days | 83.98 | 84% | |
| Andrew Hammond | 10/10 | 348 days | 80.81 | 81% | |
| Paul | 10/10 | 440 days | 69.32 | 70% | |
| Martha Duszynska | 10/10 | 501 days | 60.23 | 60% | |
| John B | 10/10 | 532 days | 55.15 | 55% | |
| Dieter Stein | 10/10 | 532 days | 55.15 | 55% | |
| charlie | 10/10 | 532 days | 55.15 | 55% | |
| Bengt Pehrson | 10/10 | 560 days | 50.36 | 51% | |
| Andrew Sanis | 10/10 | 560 days | 50.36 | 51% | |
| Marcel | 10/10 | 560 days | 50.36 | 51% | |
| Hans Stam | 10/10 | 560 days | 50.36 | 51% | |
| Fredrik & Mattias | 10/10 | 560 days | 50.36 | 51% | |
| Geertje and Rein | 10/10 | 560 days | 50.36 | 51% | |
| Nicola | 10/10 | 591 days | 45.25 | 45% | |
| MortenHaek | 10/10 | 591 days | 45.25 | 45% | |
| dino Sikkel | 10/10 | 591 days | 45.25 | 45% | |
| Zena Eyles | 9/10 | 622 days | 40.45 | 41% | |
| Kyle Canton | 10/10 | 622 days | 40.45 | 41% | |
| alan chan | 10/10 | 622 days | 40.45 | 41% | |
| Mark Lechner | 10/10 | 652 days | 36.1 | 36% | |
| Robin Lam | 10/10 | 652 days | 36.1 | 36% | |
| stephen richard | 8/10 | 652 days | 34.29 | 34% | |
| ian kennedy | 10/10 | 652 days | 36.1 | 36% | |
| Jeremy Bennett | 10/10 | 652 days | 36.1 | 36% | |
| Anthony Carroll | 9/10 | 652 days | 36.1 | 36% | |
| Caroline Frank | 10/10 | 652 days | 36.1 | 36% | |
| Marcus Berndt | 9/10 | 652 days | 36.1 | 36% | |
| Tadhg and Ciara | 10/10 | 683 days | 31.9 | 32% | |
| Annette Gordon | 10/10 | 713 days | 28.12 | 28% | |
| Chris Mitts | 10/10 | 713 days | 28.12 | 28% | |
| Nikki Van de Scheur | 10/10 | 713 days | 28.12 | 28% | |
| Liz | 10/10 | 744 days | 24.52 | 25% | |
| Jon Rush | 10/10 | 744 days | 24.52 | 25% | |
| Michael Grozdanovski | 10/10 | 836 days | 15.63 | 16% | |
| Frank Turner | 10/10 | 866 days | 13.31 | 13% | |
| Corinne Veyssiere | 10/10 | 866 days | 13.31 | 13% | |
| Max Mayer-Aull | 10/10 | 897 days | 11.21 | 11% | |
| Millie Benbow | 10/10 | 897 days | 11.21 | 11% | |
| Shelley Sims | 10/10 | 897 days | 11.21 | 11% | |
| Kelvin Lim | 10/10 | 897 days | 11.21 | 11% | |
| Jennifer Pardee | 10/10 | 925 days | 9.58 | 10% | |
| Rodney Tillyer | 10/10 | 925 days | 9.58 | 10% | |
| Graham Johnstone | 9/10 | 925 days | 9.58 | 10% | |
| Katrine Djernes | 10/10 | 956 days | 8.06 | 8% | |
| Lukas Heim | 10/10 | 956 days | 8.06 | 8% | |
| John Graham | 7/10 | 956 days | 7.34 | 7% | |
| Pam Fairbanks | 10/10 | 956 days | 8.06 | 8% | |
| Jen Hack | 10/10 | 956 days | 8.06 | 8% | |
| Janneke van Krieken | 10/10 | 1016 days |  |
5.99 | 6% |
| Courtney Frew | 10/10 | 1017 days | 5.96 | 6% | |
| Arkaitz Garcia Herrera | 8/10 | 1017 days | 5.67 | 6% | |
| Sophie DESTANNES | 10/10 | 1017 days | 5.96 | 6% | |
| Thomas Nauer | 10/10 | 1017 days | 5.96 | 6% | |
| Lynne Mansell | 10/10 | 1017 days | 5.96 | 6% | |
| Bill Shelton | 10/10 | 1017 days | 5.96 | 6% | |
| Angela McDade | 10/10 | 1017 days | 5.96 | 6% | |
| Ieltxu Lauzirika | 10/10 | 1048 days | 5.35 | 5% | |
| Roger Miller | 9/10 | 1048 days | 5.35 | 5% | |
| Les Pick | 9/10 | 1078 days | 5.05 | 5% | |
| Tim Trenwith | 10/10 | 1109 days | 4.97 | 5% | |
| Joël Monin | 10/10 | 1201 days | 4.79 | 5% | |
| Daniella Marlow | 10/10 | 1201 days | 4.79 | 5% | |
| Alexandre Martin | 9/10 | 1227 days | 4.74 | 5% | |
| Jason Morehouse | 10/10 | 1231 days | 4.73 | 5% | |
| Annelie Peters | 10/10 | 1231 days | 4.73 | 5% | |
| Olly | 10/10 | 1231 days | 4.73 | 5% | |
| Kay Simpkin | 9/10 | 1234 days | |
4.73 | 5% |
| Patrick Meyer | 10/10 | 1244 days | |
4.71 | 5% |
| Rolf Anton | 10/10 | 1262 days | 4.67 | 5% | |
| Jeremy Bennett | 10/10 | 1262 days | 4.67 | 5% | |
| R Brandsma | 9/10 | 1276 days | |
4.65 | 5% |
| Alfredo Talin | 10/10 | 1290 days | 4.62 | 5% | |
| Karin Martin | 10/10 | 1290 days | 4.62 | 5% | |
| Magnus Bell | 10/10 | 1321 days | 4.56 | 5% | |
| Carlos Ciller | 10/10 | 1321 days | 4.56 | 5% | |
| Jochen vA | 10/10 | 1321 days | 4.56 | 5% | |
| David Bryant | 10/10 | 1321 days | 4.56 | 5% | |
| Steven Casburn | 10/10 | 1321 days | 4.56 | 5% | |
| Jolien | 9/10 | 1341 days | |
4.52 | 5% |
| Mark Thompson | 10/10 | 1352 days | 4.5 | 5% | |
| Matt Petrie | 10/10 | 1352 days | 4.5 | 5% | |
| roni naiss | 10/10 | 1382 days | 4.44 | 4% | |
| Harin Kerai | 10/10 | 1382 days | 4.44 | 4% | |
| Gary Smith | 10/10 | 1382 days | 4.44 | 4% | |
| Bev Rankin | 9/10 | 1413 days | 4.38 | 4% | |
| Martyn Hancock | 8/10 | 1413 days | 4.16 | 4% | |
| Vincent Clausen | 10/10 | 1413 days | 4.38 | 4% | |
| Margaret Sheffield | 10/10 | 1413 days | 4.38 | 4% | |
| Mark Fuller | 10/10 | 1443 days | 4.32 | 4% | |
| Brett E | 10/10 | 1505 days | 4.2 | 4% | |
| Vicki Shepherd | 2/10 | 1566 days | 3.06 | 3% | |
| Bjoern Zwiebelberg | 10/10 | 1596 days | 4.02 | 4% | |
| Pierre FALCONETTI | 10/10 | 1596 days | 4.02 | 4% | |
| Phil Townsend | 9/10 | 1596 days | 4.02 | 4% | |
| Lynne Dyck | 10/10 | 1596 days | 4.02 | 4% | |
| Rakcent Wong | 10/10 | 1627 days | 3.96 | 4% | |
| Trevor Beselt | 10/10 | 1627 days | 3.96 | 4% | |
| Martin Goodman | 10/10 | 1656 days | 3.9 | 4% | |
| Steve Paddison | 10/10 | 1656 days | 3.9 | 4% | |
| Kathleen Brown | 10/10 | 1656 days | 3.9 | 4% | |
| Howard Geer | 10/10 | 1656 days | 3.9 | 4% | |
| Alison Gourlay | 10/10 | 1656 days | 3.9 | 4% | |
| Jennifer Ings | 10/10 | 1687 days | 3.84 | 4% | |
| Lynda Coote | 8/10 | 1687 days | 3.65 | 4% | |
| Thomas and leonie | 10/10 | 1687 days | 3.84 | 4% | |
| Ben Thompson | 10/10 | 1687 days | 3.84 | 4% | |
| Ian MacDougall | 10/10 | 1687 days | 3.84 | 4% | |
| paolo battistoni | 10/10 | 1687 days | 3.84 | 4% | |
| thinus van niekerk | 9/10 | 1718 days | 3.78 | 4% | |
| Joanna Stephens | 10/10 | 1718 days | 3.78 | 4% | |
| Rachel Purchase | 10/10 | 1748 days | 3.72 | 4% | |
| Mark Walton | 9/10 | 1748 days | 3.72 | 4% | |
| William Wighton | 10/10 | 1748 days | 3.72 | 4% | |
| Renee Willhuber | 10/10 | 1748 days | 3.72 | 4% | |
| Jean-Marie Versaud | 8/10 | 1748 days | 3.54 | 4% | |
| Luis . | 10/10 | 1779 days | 3.66 | 4% | |
| mtn mtn | 10/10 | 1809 days | 3.6 | 4% | |
| Mike Spiro | 10/10 | 1809 days | 3.6 | 4% | |
| Margaret Kajewski | 10/10 | 1840 days | 3.54 | 4% | |
| tim downing | 10/10 | 1901 days | 3.42 | 3% | |
| Katherine Easterling | 10/10 | 1932 days | 3.36 | 3% | |
| ruben dam | 10/10 | 1932 days | 3.36 | 3% | |
| Barbara Clarke | 10/10 | 1993 days | 3.24 | 3% | |
| francesco bombelli | 10/10 | 2021 days | 3.19 | 3% | |
| Katy Kirby | 10/10 | 2021 days | 3.19 | 3% | |
| Simon von Heugel | 10/10 | 2052 days | 3.13 | 3% | |
| Mikael Hedstrom | 10/10 | 2052 days | 3.13 | 3% | |
| Raz Shapira-Fainburg | 10/10 | 2052 days | 3.13 | 3% | |
| Chris Heaton | 10/10 | 2386 days | 2.47 | 2% | |
| rachandjohn | 10/10 | 2417 days | 2.41 | 2% | |
| Steven Kopstein | 10/10 | 2417 days | 2.41 | 2% | |
| Kelly Hunter | 10/10 | 2417 days | 2.41 | 2% | |
| Jackie Pearson | 10/10 | 2448 days | 2.35 | 2% | |
| Craig | 9/10 | 2478 days | 2.29 | 2% | |
| Maree Dunlop | 10/10 | 2570 days | 2.11 | 2% | |
| Graeme32 | 10/10 | 2662 days | 1.93 | 2% | |
| Travellor | 10/10 | 2662 days | 1.93 | 2% | |
| hannahlornsen | 10/10 | 2751 days | 1.76 | 2% | |
| David Law | 10/10 | 2782 days | 1.7 | 2% | |
| David and Sally Wallis | 8/10 | 2804 days | |
1.57 | 2% |
| millview | 10/10 | 2813 days | 1.64 | 2% | |
| johannesivarsson | 10/10 | 2813 days | 1.64 | 2% | |
| Kleiner | 10/10 | 2813 days | 1.64 | 2% | |
| obyrnej | 10/10 | 2813 days | 1.64 | 2% | |
| Kristina Mårtensson | 9/10 | 2813 days | 1.64 | 2% | |
| clarea | 10/10 | 2843 days | 1.58 | 2% | |
| peteandviv | 10/10 | 2843 days | 1.58 | 2% | |
| TheVons | 10/10 | 2874 days | 1.52 | 2% | |
| Siggy0603 | 10/10 | 2996 days | 1.28 | 1% | |
| stacey | 10/10 | 2996 days | 1.28 | 1% | |
| klinehan | 10/10 | 3027 days | 1.22 | 1% | |
| Martin_Sonia | 10/10 | 3027 days | 1.22 | 1% | |
| joelhwa | 10/10 | 3057 days | 1.16 | 1% | |
| PandWBr | 10/10 | 3088 days | 1.1 | 1% | |
| Webb & Muckelt | 9/10 | 3097 days | |
1.08 | 1% |
| Judith Midgley | 8/10 | 3100 days | |
1.02 | 1% |
| Michelle | 10/10 | 3117 days | 1.04 | 1% | |
| TonyB | 10/10 | 3117 days | 1.04 | 1% | |
| KandJ | 10/10 | 3148 days | 0.98 | 1% | |
| susanmountford | 9/10 | 3148 days | 0.98 | 1% | |
| Bjarne | 10/10 | 3148 days | 0.98 | 1% | |
| cerlermsw | 10/10 | 3148 days | 0.98 | 1% | |
| DaveHarris | 9/10 | 3179 days | 0.92 | 1% | |
| Jimmer84 | 10/10 | 3179 days | 0.92 | 1% | |
| darktower | 10/10 | 3179 days | 0.92 | 1% | |
| acharlesedwards | 9/10 | 3209 days | 0.86 | 1% | |
| Caragh | 10/10 | 3240 days | 0.8 | 1% | |
| stuart01 | 10/10 | 3270 days | 0.74 | 1% | |
| TomandDave | 10/10 | 3270 days | 0.74 | 1% | |
| robpthomas | 10/10 | 3270 days | 0.74 | 1% | |
| markearl | 9/10 | 3270 days | 0.74 | 1% | |
| Katy Johnson | 8/10 | 3429 days | |
0.41 | 0% |
| Julie | 9/10 | 3436 days | |
0.42 | 0% |
| Matt Haneline | 8/10 | 3442 days | |
0.39 | 0% |
| Bette Eh | 10/10 | 3443 days | |
0.41 | 0% |
| Mark Leeuwenburgh | 9/10 | 3459 days | |
0.37 | 0% |
| Andrew Koster | 9/10 | 3467 days | |
0.36 | 0% |
| Becky Foley | 10/10 | 3468 days | |
0.36 | 0% |
| ian1 | 10/10 | 3482 days | 0.33 | 0% | |
| geoffreyandjean | 9/10 | 3482 days | 0.33 | 0% | |
| fogartyh | 10/10 | 3513 days | 0.27 | 0% | |
| Nature_love | 8/10 | 3513 days | 0.25 | 0% | |
| BrianHart6 | 10/10 | 3544 days | 0.21 | 0% | |
| donpursche | 9/10 | 3605 days | 0.09 | 0% | |
| martinveysey | 10/10 | 3758 days | 0.0 | 0% | |
| dylan212 | 10/10 | 3819 days | 0.0 | 0% | |
| Marge Steve | 9/10 | 3828 days | |
0.0 | 0% |
| Don and Barb | 8/10 | 3840 days | |
0.0 | 0% |
| Jen Rick | 10/10 | 3843 days | |
0.0 | 0% |
| Nigel Petrie | 10/10 | 3932 days | |
0.0 | 0% |
| alanvn | 9/10 | 4022 days | |
0.0 | 0% |
| Jules77 | 10/10 | 4031 days | 0.0 | 0% | |
| LowerD | 9/10 | 4147 days | |
0.0 | 0% |
| JanL | 9/10 | 4153 days | |
0.0 | 0% |
| erikc | 9/10 | 4153 days | |
0.0 | 0% |
| keeble | 7/10 | 4153 days | |
0.0 | 0% |
| KuzakUSA | 8/10 | 4158 days | |
0.0 | 0% |
| GregL | 9/10 | 4172 days | 0.0 | 0% | |
| Philip | 10/10 | 4202 days | |
0.0 | 0% |
| Melinda | 9/10 | 4238 days | |
0.0 | 0% |
| Andrew | 5/10 | 4344 days | |
0.0 | 0% |
| ranker_46 | 10/10 | 4755 days | |
0.0 | 0% |
| qofd | 9/10 | 4854 days | 0.0 | 0% | |
| noname | 8/10 | 4918 days | |
0.0 | 0% |
| Louise | 10/10 | 4933 days | |
0.0 | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.51% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 114 days. The Sunrise Holidays experience has 2 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.83% |
| 2 | -2.33% |
| 3 | -1.50% |
| 4 | -0.67% |
| 5 | -0.17% |
| 6 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 15 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 12 | -0.14% |
| 13 | -0.15% |
| 14 | -0.16% |
| 15 | -0.17% |
| 16 | -0.18% |
| 17 | -0.20% |
| 18 | -0.21% |
| … | … |
Final Ranking Score
95%
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.