Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Sunrise Holidays

Valid Reviews

234 Valid Reviews

The Sunrise Holidays experience has a total of 241 reviews. There are 234 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 234 valid reviews:

Rating Count Percentage
10/10 177
76%
9/10 40
17%
8/10 13
6%
7/10 2
1%
6/10 0
0%
5/10 1
0%
4/10 0
0%
3/10 0
0%
2/10 1
0%
1/10 0
0%

96.37% Average

The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.37% and is based on 234 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

31 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 234 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 31 face-to-face reviews:

Rating Count Percentage
10/10 9
29%
9/10 13
42%
8/10 7
23%
7/10 1
3%
6/10 0
0%
5/10 1
3%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.71% Average

The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

98.20%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Esther Hyde 10/10 109 days 100%
Emma 10/10 109 days 100%
SHIH-TING LIN 10/10 138 days 99%
COUSTEIX Guy 10/10 200 days 95%
stephen hailes 10/10 200 days 95%
Lena 10/10 200 days 95%
Josephine Moggie 10/10 230 days 93%
Ash Worthington 10/10 230 days 93%
Edwin PAYELLE 10/10 322 days 85%
Adrian Cheetham 10/10 322 days 85%
Tina Gahlot 10/10 322 days 85%
Luke 10/10 323 days 85%
Fontaine Josiane 10/10 351 days 82%
Adrian Trumper 9/10 351 days 82%
Andrew Dickson 10/10 352 days 82%
Ugo Nourry 10/10 382 days 78%
Marija Kurtin 10/10 382 days 78%
Daniel Madden 10/10 383 days 78%
Daniel Benjamin 10/10 413 days 74%
pete wardlow 10/10 413 days 74%
Megan Wong 9/10 413 days 74%
Adrian Pett 9/10 413 days 74%
James Leech 10/10 414 days 74%
Kellie Wallace 10/10 414 days 74%
Peter Worsey 9/10 443 days 70%
Nick Richards 10/10 443 days 70%
Julie Morin 10/10 443 days 70%
Lanny T 9/10 474 days 66%
Alexandra Zobel-Brown 10/10 474 days 66%
Lil and Rob 9/10 475 days 65%
Andrew Hammond 10/10 504 days 61%
Paul 10/10 596 days 45%
Martha Duszynska 10/10 657 days 36%
John B 10/10 689 days 32%
Dieter Stein 10/10 689 days 32%
charlie 10/10 689 days 32%
Bengt Pehrson 10/10 716 days 28%
Andrew Sanis 10/10 717 days 28%
Marcel 10/10 717 days 28%
Hans Stam 10/10 717 days 28%
Fredrik & Mattias 10/10 717 days 28%
Geertje and Rein 10/10 717 days 28%
Nicola 10/10 748 days 25%
MortenHaek 10/10 748 days 25%
dino Sikkel 10/10 748 days 25%
Zena Eyles 9/10 778 days 21%
Kyle Canton 10/10 778 days 21%
alan chan 10/10 779 days 21%
Mark Lechner 10/10 808 days 18%
Robin Lam 10/10 808 days 18%
stephen richard 8/10 808 days 17%
ian kennedy 10/10 809 days 18%
Jeremy Bennett 10/10 809 days 18%
Anthony Carroll 9/10 809 days 18%
Caroline Frank 10/10 809 days 18%
Marcus Berndt 9/10 809 days 18%
Tadhg and Ciara 10/10 840 days 16%
Annette Gordon 10/10 869 days 13%
Chris Mitts 10/10 869 days 13%
Nikki Van de Scheur 10/10 869 days 13%
Liz 10/10 900 days 11%
Jon Rush 10/10 900 days 11%
Michael Grozdanovski 10/10 992 days 7%
Frank Turner 10/10 1022 days 6%
Corinne Veyssiere 10/10 1022 days 6%
Max Mayer-Aull 10/10 1053 days 5%
Millie Benbow 10/10 1053 days 5%
Shelley Sims 10/10 1054 days 5%
Kelvin Lim 10/10 1054 days 5%
Jennifer Pardee 10/10 1081 days 5%
Rodney Tillyer 10/10 1081 days 5%
Graham Johnstone 9/10 1081 days 5%
Katrine Djernes 10/10 1112 days 5%
Lukas Heim 10/10 1112 days 5%
John Graham 7/10 1112 days 5%
Pam Fairbanks 10/10 1112 days 5%
Jen Hack 10/10 1113 days 5%
Janneke van Krieken 10/10 1173 days 3%
Courtney Frew 10/10 1173 days 5%
Arkaitz Garcia Herrera 8/10 1173 days 5%
Sophie DESTANNES 10/10 1173 days 5%
Thomas Nauer 10/10 1173 days 5%
Lynne Mansell 10/10 1173 days 5%
Bill Shelton 10/10 1173 days 5%
Angela McDade 10/10 1173 days 5%
Ieltxu Lauzirika 10/10 1204 days 5%
Roger Miller 9/10 1204 days 5%
Les Pick 9/10 1234 days 5%
Tim Trenwith 10/10 1265 days 5%
Joël Monin 10/10 1357 days 5%
Daniella Marlow 10/10 1357 days 5%
Alexandre Martin 9/10 1383 days 5%
Jason Morehouse 10/10 1387 days 4%
Annelie Peters 10/10 1387 days 4%
Olly 10/10 1387 days 4%
Kay Simpkin 9/10 1391 days 3%
Patrick Meyer 10/10 1401 days 3%
Rolf Anton 10/10 1418 days 4%
Jeremy Bennett 10/10 1418 days 4%
R Brandsma 9/10 1433 days 3%
Alfredo Talin 10/10 1446 days 4%
Karin Martin 10/10 1446 days 4%
Magnus Bell 10/10 1477 days 4%
Carlos Ciller 10/10 1477 days 4%
Jochen vA 10/10 1477 days 4%
David Bryant 10/10 1477 days 4%
Steven Casburn 10/10 1477 days 4%
Jolien 9/10 1498 days 3%
Mark Thompson 10/10 1508 days 4%
Matt Petrie 10/10 1508 days 4%
roni naiss 10/10 1538 days 4%
Harin Kerai 10/10 1538 days 4%
Gary Smith 10/10 1538 days 4%
Bev Rankin 9/10 1569 days 4%
Martyn Hancock 8/10 1569 days 4%
Vincent Clausen 10/10 1569 days 4%
Margaret Sheffield 10/10 1569 days 4%
Mark Fuller 10/10 1599 days 4%
Brett E 10/10 1661 days 4%
Vicki Shepherd 2/10 1722 days 3%
Bjoern Zwiebelberg 10/10 1752 days 4%
Pierre FALCONETTI 10/10 1752 days 4%
Phil Townsend 9/10 1752 days 4%
Lynne Dyck 10/10 1752 days 4%
Rakcent Wong 10/10 1783 days 4%
Trevor Beselt 10/10 1783 days 4%
Martin Goodman 10/10 1812 days 4%
Steve Paddison 10/10 1812 days 4%
Kathleen Brown 10/10 1812 days 4%
Howard Geer 10/10 1813 days 4%
Alison Gourlay 10/10 1813 days 4%
Jennifer Ings 10/10 1843 days 4%
Lynda Coote 8/10 1843 days 3%
Thomas and leonie 10/10 1843 days 4%
Ben Thompson 10/10 1843 days 4%
Ian MacDougall 10/10 1843 days 4%
paolo battistoni 10/10 1844 days 4%
thinus van niekerk 9/10 1875 days 4%
Joanna Stephens 10/10 1875 days 4%
Rachel Purchase 10/10 1904 days 3%
Mark Walton 9/10 1904 days 3%
William Wighton 10/10 1904 days 3%
Renee Willhuber 10/10 1905 days 3%
Jean-Marie Versaud 8/10 1905 days 3%
Luis . 10/10 1935 days 3%
mtn mtn 10/10 1965 days 3%
Mike Spiro 10/10 1965 days 3%
Margaret Kajewski 10/10 1996 days 3%
tim downing 10/10 2057 days 3%
Katherine Easterling 10/10 2088 days 3%
ruben dam 10/10 2088 days 3%
Barbara Clarke 10/10 2149 days 3%
francesco bombelli 10/10 2177 days 3%
Katy Kirby 10/10 2177 days 3%
Simon von Heugel 10/10 2208 days 3%
Mikael Hedstrom 10/10 2208 days 3%
Raz Shapira-Fainburg 10/10 2208 days 3%
Chris Heaton 10/10 2543 days 2%
rachandjohn 10/10 2574 days 2%
Steven Kopstein 10/10 2574 days 2%
Kelly Hunter 10/10 2574 days 2%
Jackie Pearson 10/10 2605 days 2%
Craig 9/10 2635 days 2%
Maree Dunlop 10/10 2726 days 2%
Graeme32 10/10 2818 days 2%
Travellor 10/10 2818 days 2%
hannahlornsen 10/10 2908 days 1%
David Law 10/10 2939 days 1%
David and Sally Wallis 8/10 2961 days 1%
millview 10/10 2970 days 1%
johannesivarsson 10/10 2970 days 1%
Kleiner 10/10 2970 days 1%
obyrnej 10/10 2970 days 1%
Kristina Mårtensson 9/10 2970 days 1%
clarea 10/10 3000 days 1%
peteandviv 10/10 3000 days 1%
TheVons 10/10 3031 days 1%
Siggy0603 10/10 3152 days 1%
stacey 10/10 3152 days 1%
klinehan 10/10 3183 days 1%
Martin_Sonia 10/10 3183 days 1%
joelhwa 10/10 3214 days 1%
PandWBr 10/10 3245 days 1%
Webb & Muckelt 9/10 3254 days 1%
Judith Midgley 8/10 3257 days 0%
Michelle 10/10 3274 days 1%
TonyB 10/10 3274 days 1%
KandJ 10/10 3305 days 1%
susanmountford 9/10 3305 days 1%
Bjarne 10/10 3305 days 1%
cerlermsw 10/10 3305 days 1%
DaveHarris 9/10 3336 days 1%
Jimmer84 10/10 3336 days 1%
darktower 10/10 3336 days 1%
acharlesedwards 9/10 3366 days 1%
Caragh 10/10 3397 days 0%
stuart01 10/10 3426 days 0%
TomandDave 10/10 3426 days 0%
robpthomas 10/10 3426 days 0%
markearl 9/10 3426 days 0%
Katy Johnson 8/10 3586 days 0%
Julie 9/10 3593 days 0%
Matt Haneline 8/10 3599 days 0%
Bette Eh 10/10 3600 days 0%
Mark Leeuwenburgh 9/10 3616 days 0%
Andrew Koster 9/10 3624 days 0%
Becky Foley 10/10 3625 days 0%
ian1 10/10 3639 days 0%
geoffreyandjean 9/10 3639 days 0%
fogartyh 10/10 3670 days 1%
Nature_love 8/10 3670 days 1%
BrianHart6 10/10 3701 days 1%
donpursche 9/10 3762 days 1%
martinveysey 10/10 3914 days 1%
dylan212 10/10 3976 days 1%
Marge Steve 9/10 3985 days 1%
Don and Barb 8/10 3997 days 1%
Jen Rick 10/10 4000 days 1%
Nigel Petrie 10/10 4089 days 1%
alanvn 9/10 4178 days 1%
Jules77 10/10 4187 days 1%
LowerD 9/10 4303 days 1%
JanL 9/10 4310 days 1%
erikc 9/10 4310 days 1%
keeble 7/10 4310 days 1%
KuzakUSA 8/10 4314 days 1%
GregL 9/10 4329 days 1%
Philip 10/10 4359 days 1%
Melinda 9/10 4394 days 1%
Andrew 5/10 4500 days 0%
ranker_46 10/10 4911 days 1%
qofd 9/10 5010 days 1%
noname 8/10 5075 days 1%
Louise 10/10 5090 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.39% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 46 days. The Sunrise Holidays experience has 1 recent ranking. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.83%
2 -2.33%
3 -1.50%
4 -0.67%
5 -0.17%
6 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Sunrise Holidays experience has been adjusted for 27 days. Adjustments are according to the following table.

Days Adjustment
24 -0.49%
25 -0.51%
26 -0.53%
27 -0.55%
28 -0.57%
29 -0.59%
30 -0.61%

Final Ranking Score

95%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.