Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
260 Valid Reviews
The Sunrise Holidays experience has a total of 265 reviews. There are 260 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 200 |
|
77% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.62% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.62% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.64%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stuart Beare | 10/10 | 199 days | 100% |
| FC | 10/10 | 199 days | 100% |
| Marc Langer | 10/10 | 227 days | 99% |
| Ray Heng | 10/10 | 274 days | 98% |
| JP Lauzon | 10/10 | 507 days | 87% |
| David Brooks | 10/10 | 538 days | 85% |
| Mikael | 10/10 | 641 days | 78% |
| Bruce Stephenson | 9/10 | 806 days | 64% |
| JemmaL | 10/10 | 854 days | 60% |
| COUSTEIX Guy | 10/10 | 867 days | 58% |
| Henry Rudyono | 9/10 | 929 days | 51% |
| William Fleszar | 10/10 | 958 days | 49% |
| Patch Bonkemeyer | 10/10 | 958 days | 49% |
| Jessica Holloway | 10/10 | 958 days | 49% |
| Eliot | 10/10 | 989 days | 46% |
| Colin Burke | 10/10 | 989 days | 46% |
| Elliott | 10/10 | 1020 days | 43% |
| Kristen Lynch | 10/10 | 1020 days | 43% |
| Anne | 10/10 | 1050 days | 40% |
| Brett_E | 10/10 | 1247 days | 24% |
| Marion | 10/10 | 1264 days | 23% |
| Felicity Nicolson | 10/10 | 1264 days | 23% |
| Pierre Bec | 9/10 | 1295 days | 21% |
| Lulu Lundt | 10/10 | 1354 days | 18% |
| Fraser Walkenhorst | 10/10 | 1475 days | 12% |
| Mike & Megan | 10/10 | 1629 days | 7% |
| Sky | 10/10 | 1629 days | 7% |
| Esther Hyde | 10/10 | 2176 days | 4% |
| Emma | 10/10 | 2176 days | 4% |
| SHIH-TING LIN | 10/10 | 2205 days | 4% |
| stephen hailes | 10/10 | 2267 days | 4% |
| Lena | 10/10 | 2267 days | 4% |
| Josephine Moggie | 10/10 | 2297 days | 4% |
| Ash Worthington | 10/10 | 2297 days | 4% |
| Edwin PAYELLE | 10/10 | 2389 days | 4% |
| Adrian Cheetham | 10/10 | 2389 days | 4% |
| Tina Gahlot | 10/10 | 2389 days | 4% |
| Luke | 10/10 | 2390 days | 4% |
| Fontaine Josiane | 10/10 | 2418 days | 4% |
| Adrian Trumper | 9/10 | 2418 days | 4% |
| Andrew Dickson | 10/10 | 2419 days | 4% |
| Ugo Nourry | 10/10 | 2449 days | 4% |
| Marija Kurtin | 10/10 | 2449 days | 4% |
| Daniel Madden | 10/10 | 2450 days | 4% |
| Daniel Benjamin | 10/10 | 2480 days | 4% |
| pete wardlow | 10/10 | 2480 days | 4% |
| Megan Wong | 9/10 | 2480 days | 4% |
| Adrian Pett | 9/10 | 2480 days | 4% |
| James Leech | 10/10 | 2481 days | 4% |
| Kellie Wallace | 10/10 | 2481 days | 4% |
| Peter Worsey | 9/10 | 2510 days | 4% |
| Nick Richards | 10/10 | 2510 days | 4% |
| Julie Morin | 10/10 | 2510 days | 4% |
| Lanny T | 9/10 | 2541 days | 3% |
| Alexandra Zobel-Brown | 10/10 | 2541 days | 3% |
| Lil and Rob | 9/10 | 2542 days | 3% |
| Andrew Hammond | 10/10 | 2571 days | 3% |
| Paul . | 10/10 | 2663 days | 3% |
| Martha Duszynska | 10/10 | 2724 days | 3% |
| John B | 10/10 | 2756 days | 3% |
| Dieter Stein | 10/10 | 2756 days | 3% |
| charlie | 10/10 | 2756 days | 3% |
| Bengt Pehrson | 10/10 | 2783 days | 3% |
| Andrew Sanis | 10/10 | 2784 days | 3% |
| Marcel | 10/10 | 2784 days | 3% |
| Hans Stam | 10/10 | 2784 days | 3% |
| Fredrik & Mattias | 10/10 | 2784 days | 3% |
| Geertje and Rein | 10/10 | 2784 days | 3% |
| Nicola | 10/10 | 2815 days | 3% |
| MortenHaek | 10/10 | 2815 days | 3% |
| dino Sikkel | 10/10 | 2815 days | 3% |
| Zena Eyles | 9/10 | 2845 days | 3% |
| Kyle Canton | 10/10 | 2845 days | 3% |
| alan chan | 10/10 | 2846 days | 3% |
| Mark Lechner | 10/10 | 2875 days | 3% |
| Robin Lam | 10/10 | 2875 days | 3% |
| stephen richard | 8/10 | 2875 days | 3% |
| ian kennedy | 10/10 | 2876 days | 3% |
| Jeremy Bennett | 10/10 | 2876 days | 3% |
| Anthony Carroll | 9/10 | 2876 days | 3% |
| Caroline Frank | 10/10 | 2876 days | 3% |
| Marcus Berndt | 9/10 | 2876 days | 3% |
| Tadhg and Ciara | 10/10 | 2907 days | 3% |
| Annette Gordon | 10/10 | 2936 days | 3% |
| Chris Mitts | 10/10 | 2936 days | 3% |
| Nikki Van de Scheur | 10/10 | 2936 days | 3% |
| Liz | 10/10 | 2967 days | 3% |
| Jon Rush | 10/10 | 2967 days | 3% |
| Michael Grozdanovski | 10/10 | 3059 days | 2% |
| Frank Turner | 10/10 | 3089 days | 2% |
| Corinne Veyssiere | 10/10 | 3089 days | 2% |
| Max Mayer-Aull | 10/10 | 3120 days | 2% |
| Millie Benbow | 10/10 | 3120 days | 2% |
| Shelley Sims | 10/10 | 3121 days | 2% |
| Kelvin Lim | 10/10 | 3121 days | 2% |
| Jennifer Pardee | 10/10 | 3148 days | 2% |
| Rodney Tillyer | 10/10 | 3148 days | 2% |
| Graham Johnstone | 9/10 | 3148 days | 2% |
| Katrine Djernes | 10/10 | 3179 days | 2% |
| Lukas Heim | 10/10 | 3179 days | 2% |
| John Graham | 7/10 | 3179 days | 2% |
| Pam Fairbanks | 10/10 | 3179 days | 2% |
| Jen Hack | 10/10 | 3180 days | 2% |
| Janneke van Krieken | 10/10 | 3240 days | 1% |
| Courtney Frew | 10/10 | 3240 days | 2% |
| Arkaitz Garcia Herrera | 8/10 | 3240 days | 2% |
| Sophie DESTANNES | 10/10 | 3240 days | 2% |
| Thomas Nauer | 10/10 | 3240 days | 2% |
| Lynne Mansell | 10/10 | 3240 days | 2% |
| Bill Shelton | 10/10 | 3240 days | 2% |
| Angela McDade | 10/10 | 3240 days | 2% |
| Ieltxu Lauzirika | 10/10 | 3271 days | 2% |
| Roger Miller | 9/10 | 3271 days | 2% |
| Les Pick | 9/10 | 3301 days | 2% |
| Tim Trenwith | 10/10 | 3332 days | 2% |
| Joël Monin | 10/10 | 3424 days | 2% |
| Daniella Marlow | 10/10 | 3424 days | 2% |
| Alexandre Martin | 9/10 | 3450 days | 2% |
| Jason Morehouse | 10/10 | 3454 days | 2% |
| Annelie Peters | 10/10 | 3454 days | 2% |
| Olly | 10/10 | 3454 days | 2% |
| Kay Simpkin | 9/10 | 3458 days | 1% |
| Patrick Meyer | 10/10 | 3468 days | 1% |
| Rolf Anton | 10/10 | 3485 days | 2% |
| Jeremy Bennett | 10/10 | 3485 days | 2% |
| R Brandsma | 9/10 | 3500 days | 1% |
| Alfredo Talin | 10/10 | 3513 days | 2% |
| Karin Martin | 10/10 | 3513 days | 2% |
| Magnus Bell | 10/10 | 3544 days | 1% |
| Carlos Ciller | 10/10 | 3544 days | 1% |
| Jochen vA | 10/10 | 3544 days | 1% |
| David Bryant | 10/10 | 3544 days | 1% |
| Steven Casburn | 10/10 | 3544 days | 1% |
| Jolien | 9/10 | 3565 days | 1% |
| Mark Thompson | 10/10 | 3575 days | 1% |
| Matt Petrie | 10/10 | 3575 days | 1% |
| roni naiss | 10/10 | 3605 days | 1% |
| Harin Kerai | 10/10 | 3605 days | 1% |
| Gary Smith | 10/10 | 3605 days | 1% |
| Bev Rankin | 9/10 | 3636 days | 1% |
| Martyn Hancock | 8/10 | 3636 days | 1% |
| Vincent Clausen | 10/10 | 3636 days | 1% |
| Margaret Sheffield | 10/10 | 3636 days | 1% |
| Mark Fuller | 10/10 | 3666 days | 1% |
| Brett E | 10/10 | 3728 days | 1% |
| Vicki Shepherd | 2/10 | 3789 days | 0% |
| Bjoern Zwiebelberg | 10/10 | 3819 days | 1% |
| Pierre FALCONETTI | 10/10 | 3819 days | 1% |
| Phil Townsend | 9/10 | 3819 days | 1% |
| Lynne Dyck | 10/10 | 3819 days | 1% |
| Rakcent Wong | 10/10 | 3850 days | 1% |
| Trevor Beselt | 10/10 | 3850 days | 1% |
| Martin Goodman | 10/10 | 3879 days | 1% |
| Steve Paddison | 10/10 | 3879 days | 1% |
| Kathleen Brown | 10/10 | 3879 days | 1% |
| Howard Geer | 10/10 | 3880 days | 1% |
| Alison Gourlay | 10/10 | 3880 days | 1% |
| Jennifer Ings | 10/10 | 3910 days | 1% |
| Lynda Coote | 8/10 | 3910 days | 1% |
| Thomas and leonie | 10/10 | 3910 days | 1% |
| Ben Thompson | 10/10 | 3910 days | 1% |
| Ian MacDougall | 10/10 | 3910 days | 1% |
| paolo battistoni | 10/10 | 3911 days | 1% |
| thinus van niekerk | 9/10 | 3942 days | 1% |
| Joanna Stephens | 10/10 | 3942 days | 1% |
| Rachel Purchase | 10/10 | 3971 days | 1% |
| Mark Walton | 9/10 | 3971 days | 1% |
| William Wighton | 10/10 | 3971 days | 1% |
| Renee Willhuber | 10/10 | 3972 days | 1% |
| Jean-Marie Versaud | 8/10 | 3972 days | 1% |
| Luis . | 10/10 | 4002 days | 1% |
| mtn mtn | 10/10 | 4032 days | 0% |
| Mike Spiro | 10/10 | 4032 days | 0% |
| Margaret Kajewski | 10/10 | 4063 days | 0% |
| tim downing | 10/10 | 4124 days | 0% |
| Katherine Easterling | 10/10 | 4155 days | 0% |
| ruben dam | 10/10 | 4155 days | 0% |
| Barbara Clarke | 10/10 | 4216 days | 0% |
| francesco bombelli | 10/10 | 4244 days | 0% |
| Katy Kirby | 10/10 | 4244 days | 0% |
| Simon von Heugel | 10/10 | 4275 days | 0% |
| Mikael Hedstrom | 10/10 | 4275 days | 0% |
| Raz Shapira-Fainburg | 10/10 | 4275 days | 0% |
| Chris Heaton | 10/10 | 4610 days | 1% |
| rachandjohn | 10/10 | 4641 days | 1% |
| Steven Kopstein | 10/10 | 4641 days | 1% |
| Kelly Hunter | 10/10 | 4641 days | 1% |
| Jackie Pearson | 10/10 | 4672 days | 1% |
| Craig | 9/10 | 4702 days | 1% |
| Maree Dunlop | 10/10 | 4793 days | 1% |
| Graeme32 | 10/10 | 4885 days | 1% |
| Travellor | 10/10 | 4885 days | 1% |
| hannahlornsen | 10/10 | 4975 days | 1% |
| David Law | 10/10 | 5006 days | 1% |
| David and Sally Wallis | 8/10 | 5028 days | 0% |
| millview | 10/10 | 5037 days | 1% |
| johannesivarsson | 10/10 | 5037 days | 1% |
| Kleiner | 10/10 | 5037 days | 1% |
| obyrnej | 10/10 | 5037 days | 1% |
| Kristina Mårtensson | 9/10 | 5037 days | 1% |
| clarea | 10/10 | 5067 days | 1% |
| peteandviv | 10/10 | 5067 days | 1% |
| TheVons | 10/10 | 5098 days | 1% |
| Siggy0603 | 10/10 | 5219 days | 1% |
| stacey | 10/10 | 5219 days | 1% |
| klinehan | 10/10 | 5250 days | 1% |
| Martin_Sonia | 10/10 | 5250 days | 1% |
| joelhwa | 10/10 | 5281 days | 1% |
| PandWBr | 10/10 | 5312 days | 1% |
| Webb & Muckelt | 9/10 | 5321 days | 0% |
| Judith Midgley | 8/10 | 5324 days | 0% |
| Michelle | 10/10 | 5341 days | 1% |
| TonyB | 10/10 | 5341 days | 1% |
| KandJ | 10/10 | 5372 days | 1% |
| susanmountford | 9/10 | 5372 days | 1% |
| Bjarne | 10/10 | 5372 days | 1% |
| cerlermsw | 10/10 | 5372 days | 1% |
| DaveHarris | 9/10 | 5403 days | 1% |
| Jimmer84 | 10/10 | 5403 days | 1% |
| darktower | 10/10 | 5403 days | 1% |
| acharlesedwards | 9/10 | 5433 days | 1% |
| Caragh | 10/10 | 5464 days | 1% |
| stuart01 | 10/10 | 5493 days | 1% |
| TomandDave | 10/10 | 5493 days | 1% |
| robpthomas | 10/10 | 5493 days | 1% |
| markearl | 9/10 | 5493 days | 1% |
| Katy Johnson | 8/10 | 5653 days | 0% |
| Julie | 9/10 | 5660 days | 0% |
| Matt Haneline | 8/10 | 5666 days | 0% |
| Bette Eh | 10/10 | 5667 days | 1% |
| Mark Leeuwenburgh | 9/10 | 5683 days | 0% |
| Andrew Koster | 9/10 | 5691 days | 0% |
| Becky Foley | 10/10 | 5692 days | 1% |
| ian1 | 10/10 | 5706 days | 1% |
| geoffreyandjean | 9/10 | 5706 days | 1% |
| fogartyh | 10/10 | 5737 days | 1% |
| Nature_love | 8/10 | 5737 days | 1% |
| BrianHart6 | 10/10 | 5768 days | 1% |
| donpursche | 9/10 | 5829 days | 1% |
| martinveysey | 10/10 | 5981 days | 1% |
| dylan212 | 10/10 | 6043 days | 1% |
| Marge Steve | 9/10 | 6052 days | 0% |
| Don and Barb | 8/10 | 6064 days | 0% |
| Jen Rick | 10/10 | 6067 days | 1% |
| Nigel Petrie | 10/10 | 6156 days | 1% |
| alanvn | 9/10 | 6245 days | 0% |
| Jules77 | 10/10 | 6254 days | 1% |
| LowerD | 9/10 | 6370 days | 0% |
| JanL | 9/10 | 6377 days | 0% |
| erikc | 9/10 | 6377 days | 0% |
| keeble | 7/10 | 6377 days | 0% |
| KuzakUSA | 8/10 | 6381 days | 0% |
| GregL | 9/10 | 6396 days | 1% |
| Philip | 10/10 | 6426 days | 1% |
| Melinda | 9/10 | 6461 days | 0% |
| Andrew | 5/10 | 6567 days | 0% |
| ranker_46 | 10/10 | 6978 days | 1% |
| qofd | 9/10 | 7077 days | 1% |
| noname | 8/10 | 7142 days | 0% |
| Louise | 10/10 | 7157 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.26% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 79 days. The Sunrise Holidays experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 155 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 152 | -2.22% |
| 153 | -2.23% |
| 154 | -2.25% |
| 155 | -2.26% |
| 156 | -2.27% |
| 157 | -2.29% |
| 158 | -2.30% |
| … | … |
Balancing Adjustment
0.60% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.