Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
258 Valid Reviews
The Sunrise Holidays experience has a total of 263 reviews. There are 258 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 258 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 198 |
|
77% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.58% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.58% and is based on 257 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 258 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.40%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stuart Beare | 10/10 | 16 days | 100% |
| Ray Heng | 10/10 | 91 days | 100% |
| JP Lauzon | 10/10 | 325 days | 94% |
| David Brooks | 10/10 | 355 days | 93% |
| Mikael | 10/10 | 458 days | 88% |
| Bruce Stephenson | 9/10 | 624 days | 77% |
| JemmaL | 10/10 | 672 days | 74% |
| COUSTEIX Guy | 10/10 | 685 days | 73% |
| Henry Rudyono | 9/10 | 746 days | 67% |
| William Fleszar | 10/10 | 775 days | 66% |
| Patch Bonkemeyer | 10/10 | 775 days | 66% |
| Jessica Holloway | 10/10 | 775 days | 66% |
| Eliot | 10/10 | 806 days | 63% |
| Colin Burke | 10/10 | 806 days | 63% |
| Elliott | 10/10 | 837 days | 60% |
| Kristen Lynch | 10/10 | 837 days | 60% |
| Anne | 10/10 | 867 days | 57% |
| Brett_E | 10/10 | 1065 days | 38% |
| Marion | 10/10 | 1081 days | 36% |
| Felicity Nicolson | 10/10 | 1081 days | 36% |
| Pierre Bec | 9/10 | 1112 days | 33% |
| Lulu Lundt | 10/10 | 1171 days | 29% |
| Fraser Walkenhorst | 10/10 | 1293 days | 21% |
| Mike & Megan | 10/10 | 1446 days | 13% |
| Sky | 10/10 | 1446 days | 13% |
| Esther Hyde | 10/10 | 1993 days | 4% |
| Emma | 10/10 | 1993 days | 4% |
| SHIH-TING LIN | 10/10 | 2023 days | 4% |
| stephen hailes | 10/10 | 2085 days | 4% |
| Lena | 10/10 | 2085 days | 4% |
| Josephine Moggie | 10/10 | 2115 days | 4% |
| Ash Worthington | 10/10 | 2115 days | 4% |
| Edwin PAYELLE | 10/10 | 2207 days | 4% |
| Adrian Cheetham | 10/10 | 2207 days | 4% |
| Tina Gahlot | 10/10 | 2207 days | 4% |
| Luke | 10/10 | 2207 days | 4% |
| Fontaine Josiane | 10/10 | 2236 days | 4% |
| Adrian Trumper | 9/10 | 2236 days | 4% |
| Andrew Dickson | 10/10 | 2236 days | 4% |
| Ugo Nourry | 10/10 | 2267 days | 4% |
| Marija Kurtin | 10/10 | 2267 days | 4% |
| Daniel Madden | 10/10 | 2267 days | 4% |
| Daniel Benjamin | 10/10 | 2298 days | 4% |
| pete wardlow | 10/10 | 2298 days | 4% |
| Megan Wong | 9/10 | 2298 days | 3% |
| Adrian Pett | 9/10 | 2298 days | 3% |
| James Leech | 10/10 | 2298 days | 4% |
| Kellie Wallace | 10/10 | 2298 days | 4% |
| Peter Worsey | 9/10 | 2328 days | 3% |
| Nick Richards | 10/10 | 2328 days | 3% |
| Julie Morin | 10/10 | 2328 days | 3% |
| Lanny T | 9/10 | 2359 days | 3% |
| Alexandra Zobel-Brown | 10/10 | 2359 days | 3% |
| Lil and Rob | 9/10 | 2359 days | 3% |
| Andrew Hammond | 10/10 | 2389 days | 3% |
| Paul . | 10/10 | 2481 days | 3% |
| Martha Duszynska | 10/10 | 2542 days | 3% |
| John B | 10/10 | 2573 days | 3% |
| Dieter Stein | 10/10 | 2573 days | 3% |
| charlie | 10/10 | 2573 days | 3% |
| Bengt Pehrson | 10/10 | 2601 days | 3% |
| Andrew Sanis | 10/10 | 2601 days | 3% |
| Marcel | 10/10 | 2601 days | 3% |
| Hans Stam | 10/10 | 2601 days | 3% |
| Fredrik & Mattias | 10/10 | 2601 days | 3% |
| Geertje and Rein | 10/10 | 2601 days | 3% |
| Nicola | 10/10 | 2632 days | 3% |
| MortenHaek | 10/10 | 2632 days | 3% |
| dino Sikkel | 10/10 | 2632 days | 3% |
| Zena Eyles | 9/10 | 2663 days | 3% |
| Kyle Canton | 10/10 | 2663 days | 3% |
| alan chan | 10/10 | 2663 days | 3% |
| Mark Lechner | 10/10 | 2693 days | 3% |
| Robin Lam | 10/10 | 2693 days | 3% |
| stephen richard | 8/10 | 2693 days | 3% |
| ian kennedy | 10/10 | 2693 days | 3% |
| Jeremy Bennett | 10/10 | 2693 days | 3% |
| Anthony Carroll | 9/10 | 2693 days | 3% |
| Caroline Frank | 10/10 | 2693 days | 3% |
| Marcus Berndt | 9/10 | 2693 days | 3% |
| Tadhg and Ciara | 10/10 | 2724 days | 3% |
| Annette Gordon | 10/10 | 2754 days | 3% |
| Chris Mitts | 10/10 | 2754 days | 3% |
| Nikki Van de Scheur | 10/10 | 2754 days | 3% |
| Liz | 10/10 | 2785 days | 3% |
| Jon Rush | 10/10 | 2785 days | 3% |
| Michael Grozdanovski | 10/10 | 2877 days | 2% |
| Frank Turner | 10/10 | 2907 days | 2% |
| Corinne Veyssiere | 10/10 | 2907 days | 2% |
| Max Mayer-Aull | 10/10 | 2938 days | 2% |
| Millie Benbow | 10/10 | 2938 days | 2% |
| Shelley Sims | 10/10 | 2938 days | 2% |
| Kelvin Lim | 10/10 | 2938 days | 2% |
| Jennifer Pardee | 10/10 | 2966 days | 2% |
| Rodney Tillyer | 10/10 | 2966 days | 2% |
| Graham Johnstone | 9/10 | 2966 days | 2% |
| Katrine Djernes | 10/10 | 2997 days | 2% |
| Lukas Heim | 10/10 | 2997 days | 2% |
| John Graham | 7/10 | 2997 days | 2% |
| Pam Fairbanks | 10/10 | 2997 days | 2% |
| Jen Hack | 10/10 | 2997 days | 2% |
| Janneke van Krieken | 10/10 | 3057 days | 1% |
| Courtney Frew | 10/10 | 3058 days | 2% |
| Arkaitz Garcia Herrera | 8/10 | 3058 days | 2% |
| Sophie DESTANNES | 10/10 | 3058 days | 2% |
| Thomas Nauer | 10/10 | 3058 days | 2% |
| Lynne Mansell | 10/10 | 3058 days | 2% |
| Bill Shelton | 10/10 | 3058 days | 2% |
| Angela McDade | 10/10 | 3058 days | 2% |
| Ieltxu Lauzirika | 10/10 | 3089 days | 2% |
| Roger Miller | 9/10 | 3089 days | 2% |
| Les Pick | 9/10 | 3119 days | 2% |
| Tim Trenwith | 10/10 | 3150 days | 2% |
| Joël Monin | 10/10 | 3242 days | 2% |
| Daniella Marlow | 10/10 | 3242 days | 2% |
| Alexandre Martin | 9/10 | 3268 days | 2% |
| Jason Morehouse | 10/10 | 3272 days | 2% |
| Annelie Peters | 10/10 | 3272 days | 2% |
| Olly | 10/10 | 3272 days | 2% |
| Kay Simpkin | 9/10 | 3275 days | 1% |
| Patrick Meyer | 10/10 | 3285 days | 1% |
| Rolf Anton | 10/10 | 3303 days | 2% |
| Jeremy Bennett | 10/10 | 3303 days | 2% |
| R Brandsma | 9/10 | 3317 days | 1% |
| Alfredo Talin | 10/10 | 3331 days | 1% |
| Karin Martin | 10/10 | 3331 days | 1% |
| Magnus Bell | 10/10 | 3362 days | 1% |
| Carlos Ciller | 10/10 | 3362 days | 1% |
| Jochen vA | 10/10 | 3362 days | 1% |
| David Bryant | 10/10 | 3362 days | 1% |
| Steven Casburn | 10/10 | 3362 days | 1% |
| Jolien | 9/10 | 3382 days | 1% |
| Mark Thompson | 10/10 | 3393 days | 1% |
| Matt Petrie | 10/10 | 3393 days | 1% |
| roni naiss | 10/10 | 3423 days | 1% |
| Harin Kerai | 10/10 | 3423 days | 1% |
| Gary Smith | 10/10 | 3423 days | 1% |
| Bev Rankin | 9/10 | 3454 days | 1% |
| Martyn Hancock | 8/10 | 3454 days | 1% |
| Vincent Clausen | 10/10 | 3454 days | 1% |
| Margaret Sheffield | 10/10 | 3454 days | 1% |
| Mark Fuller | 10/10 | 3484 days | 1% |
| Brett E | 10/10 | 3546 days | 1% |
| Vicki Shepherd | 2/10 | 3607 days | 0% |
| Bjoern Zwiebelberg | 10/10 | 3637 days | 1% |
| Pierre FALCONETTI | 10/10 | 3637 days | 1% |
| Phil Townsend | 9/10 | 3637 days | 1% |
| Lynne Dyck | 10/10 | 3637 days | 1% |
| Rakcent Wong | 10/10 | 3668 days | 1% |
| Trevor Beselt | 10/10 | 3668 days | 1% |
| Martin Goodman | 10/10 | 3697 days | 1% |
| Steve Paddison | 10/10 | 3697 days | 1% |
| Kathleen Brown | 10/10 | 3697 days | 1% |
| Howard Geer | 10/10 | 3697 days | 1% |
| Alison Gourlay | 10/10 | 3697 days | 1% |
| Jennifer Ings | 10/10 | 3728 days | 1% |
| Lynda Coote | 8/10 | 3728 days | 1% |
| Thomas and leonie | 10/10 | 3728 days | 1% |
| Ben Thompson | 10/10 | 3728 days | 1% |
| Ian MacDougall | 10/10 | 3728 days | 1% |
| paolo battistoni | 10/10 | 3728 days | 1% |
| thinus van niekerk | 9/10 | 3759 days | 1% |
| Joanna Stephens | 10/10 | 3759 days | 1% |
| Rachel Purchase | 10/10 | 3789 days | 1% |
| Mark Walton | 9/10 | 3789 days | 1% |
| William Wighton | 10/10 | 3789 days | 1% |
| Renee Willhuber | 10/10 | 3789 days | 1% |
| Jean-Marie Versaud | 8/10 | 3789 days | 1% |
| Luis . | 10/10 | 3820 days | 1% |
| mtn mtn | 10/10 | 3850 days | 0% |
| Mike Spiro | 10/10 | 3850 days | 0% |
| Margaret Kajewski | 10/10 | 3881 days | 0% |
| tim downing | 10/10 | 3942 days | 0% |
| Katherine Easterling | 10/10 | 3973 days | 0% |
| ruben dam | 10/10 | 3973 days | 0% |
| Barbara Clarke | 10/10 | 4034 days | 0% |
| francesco bombelli | 10/10 | 4062 days | 0% |
| Katy Kirby | 10/10 | 4062 days | 0% |
| Simon von Heugel | 10/10 | 4093 days | 0% |
| Mikael Hedstrom | 10/10 | 4093 days | 0% |
| Raz Shapira-Fainburg | 10/10 | 4093 days | 0% |
| Chris Heaton | 10/10 | 4427 days | 0% |
| rachandjohn | 10/10 | 4458 days | 0% |
| Steven Kopstein | 10/10 | 4458 days | 0% |
| Kelly Hunter | 10/10 | 4458 days | 0% |
| Jackie Pearson | 10/10 | 4489 days | 0% |
| Craig | 9/10 | 4519 days | 0% |
| Maree Dunlop | 10/10 | 4611 days | 0% |
| Graeme32 | 10/10 | 4703 days | 0% |
| Travellor | 10/10 | 4703 days | 0% |
| hannahlornsen | 10/10 | 4792 days | 0% |
| David Law | 10/10 | 4823 days | 0% |
| David and Sally Wallis | 8/10 | 4845 days | 0% |
| millview | 10/10 | 4854 days | 0% |
| johannesivarsson | 10/10 | 4854 days | 0% |
| Kleiner | 10/10 | 4854 days | 0% |
| obyrnej | 10/10 | 4854 days | 0% |
| Kristina Mårtensson | 9/10 | 4854 days | 0% |
| clarea | 10/10 | 4884 days | 0% |
| peteandviv | 10/10 | 4884 days | 0% |
| TheVons | 10/10 | 4915 days | 0% |
| Siggy0603 | 10/10 | 5037 days | 0% |
| stacey | 10/10 | 5037 days | 0% |
| klinehan | 10/10 | 5068 days | 0% |
| Martin_Sonia | 10/10 | 5068 days | 0% |
| joelhwa | 10/10 | 5098 days | 0% |
| PandWBr | 10/10 | 5129 days | 0% |
| Webb & Muckelt | 9/10 | 5138 days | 0% |
| Judith Midgley | 8/10 | 5141 days | 0% |
| Michelle | 10/10 | 5158 days | 0% |
| TonyB | 10/10 | 5158 days | 0% |
| KandJ | 10/10 | 5189 days | 0% |
| susanmountford | 9/10 | 5189 days | 0% |
| Bjarne | 10/10 | 5189 days | 0% |
| cerlermsw | 10/10 | 5189 days | 0% |
| DaveHarris | 9/10 | 5220 days | 0% |
| Jimmer84 | 10/10 | 5220 days | 0% |
| darktower | 10/10 | 5220 days | 0% |
| acharlesedwards | 9/10 | 5250 days | 0% |
| Caragh | 10/10 | 5281 days | 0% |
| stuart01 | 10/10 | 5311 days | 0% |
| TomandDave | 10/10 | 5311 days | 0% |
| robpthomas | 10/10 | 5311 days | 0% |
| markearl | 9/10 | 5311 days | 0% |
| Katy Johnson | 8/10 | 5470 days | 0% |
| Julie | 9/10 | 5477 days | 0% |
| Matt Haneline | 8/10 | 5483 days | 0% |
| Bette Eh | 10/10 | 5484 days | 0% |
| Mark Leeuwenburgh | 9/10 | 5500 days | 0% |
| Andrew Koster | 9/10 | 5508 days | 0% |
| Becky Foley | 10/10 | 5509 days | 0% |
| ian1 | 10/10 | 5523 days | 0% |
| geoffreyandjean | 9/10 | 5523 days | 0% |
| fogartyh | 10/10 | 5554 days | 0% |
| Nature_love | 8/10 | 5554 days | 0% |
| BrianHart6 | 10/10 | 5585 days | 0% |
| donpursche | 9/10 | 5646 days | 0% |
| martinveysey | 10/10 | 5799 days | 0% |
| dylan212 | 10/10 | 5860 days | 0% |
| Marge Steve | 9/10 | 5869 days | 0% |
| Don and Barb | 8/10 | 5881 days | 0% |
| Jen Rick | 10/10 | 5884 days | 0% |
| Nigel Petrie | 10/10 | 5973 days | 0% |
| alanvn | 9/10 | 6063 days | 0% |
| Jules77 | 10/10 | 6072 days | 0% |
| LowerD | 9/10 | 6188 days | 0% |
| JanL | 9/10 | 6194 days | 0% |
| erikc | 9/10 | 6194 days | 0% |
| keeble | 7/10 | 6194 days | 0% |
| KuzakUSA | 8/10 | 6199 days | 0% |
| GregL | 9/10 | 6213 days | 0% |
| Philip | 10/10 | 6244 days | 0% |
| Melinda | 9/10 | 6279 days | 0% |
| Andrew | 5/10 | 6385 days | 0% |
| ranker_46 | 10/10 | 6796 days | 0% |
| qofd | 9/10 | 6895 days | 0% |
| noname | 8/10 | 6959 days | 0% |
| Louise | 10/10 | 6974 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.63% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Sunrise Holidays experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. However the Sunrise Holidays experience does not meet the criteria for any adjustment.
Balancing Adjustment
0.54% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.