Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Sunrise Holidays

Valid Reviews

203 Valid Reviews

The Sunrise Holidays experience has a total of 209 reviews. There are 203 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 203 valid reviews:

Rating Count Percentage
10/10 152
75%
9/10 34
17%
8/10 13
6%
7/10 2
1%
6/10 0
0%
5/10 1
0%
4/10 0
0%
3/10 0
0%
2/10 1
0%
1/10 0
0%

96.11% Average

The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.11% and is based on 203 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

31 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 203 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 31 face-to-face reviews:

Rating Count Percentage
10/10 9
29%
9/10 13
42%
8/10 7
23%
7/10 1
3%
6/10 0
0%
5/10 1
3%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.71% Average

The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

97.99%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Paul 10/10 78 days 99.04 100%
Martha Duszynska 10/10 139 days 96.94 98%
John B 10/10 170 days 95.42 96%
Dieter Stein 10/10 170 days 95.42 96%
charlie 10/10 170 days 95.42 96%
Bengt Pehrson 10/10 198 days 93.79 95%
Andrew Sanis 10/10 198 days 93.79 95%
Marcel 10/10 198 days 93.79 95%
Hans Stam 10/10 198 days 93.79 95%
Fredrik & Mattias 10/10 198 days 93.79 95%
Geertje and Rein 10/10 198 days 93.79 95%
Nicola 10/10 229 days 91.69 93%
MortenHaek 10/10 229 days 91.69 93%
dino Sikkel 10/10 229 days 91.69 93%
Zena Eyles 9/10 260 days 89.29 90%
Kyle Canton 10/10 260 days 89.29 90%
alan chan 10/10 260 days 89.29 90%
Mark Lechner 10/10 290 days 86.67 88%
Robin Lam 10/10 290 days 86.67 88%
stephen richard 8/10 290 days 82.34 83%
ian kennedy 10/10 290 days 86.67 88%
Jeremy Bennett 10/10 290 days 86.67 88%
Anthony Carroll 9/10 290 days 86.67 88%
Caroline Frank 10/10 290 days 86.67 88%
Marcus Berndt 9/10 290 days 86.67 88%
Tadhg and Ciara 10/10 321 days 83.67 84%
Annette Gordon 10/10 351 days 80.48 81%
Chris Mitts 10/10 351 days 80.48 81%
Nikki Van de Scheur 10/10 351 days 80.48 81%
Liz 10/10 382 days 76.88 78%
Jon Rush 10/10 382 days 76.88 78%
Michael Grozdanovski 10/10 474 days 64.4 65%
Frank Turner 10/10 504 days 59.75 60%
Corinne Veyssiere 10/10 504 days 59.75 60%
Max Mayer-Aull 10/10 535 days 54.64 55%
Millie Benbow 10/10 535 days 54.64 55%
Shelley Sims 10/10 535 days 54.64 55%
Kelvin Lim 10/10 535 days 54.64 55%
Jennifer Pardee 10/10 563 days 49.85 50%
Rodney Tillyer 10/10 563 days 49.85 50%
Graham Johnstone 9/10 563 days 49.85 50%
Katrine Djernes 10/10 594 days 44.77 45%
Lukas Heim 10/10 594 days 44.77 45%
John Graham 7/10 594 days 40.74 41%
Pam Fairbanks 10/10 594 days 44.77 45%
Jen Hack 10/10 594 days 44.77 45%
Janneke van Krieken 10/10 654 days true 35.82 36%
Courtney Frew 10/10 655 days 35.68 36%
Arkaitz Garcia Herrera 8/10 655 days 33.89 34%
Sophie DESTANNES 10/10 655 days 35.68 36%
Thomas Nauer 10/10 655 days 35.68 36%
Lynne Mansell 10/10 655 days 35.68 36%
Bill Shelton 10/10 655 days 35.68 36%
Angela McDade 10/10 655 days 35.68 36%
Ieltxu Lauzirika 10/10 686 days 31.51 32%
Roger Miller 9/10 686 days 31.51 32%
Les Pick 9/10 716 days 27.76 28%
Tim Trenwith 10/10 747 days 24.19 24%
Joël Monin 10/10 839 days 15.39 16%
Daniella Marlow 10/10 839 days 15.39 16%
Alexandre Martin 9/10 865 days 13.38 14%
Jason Morehouse 10/10 869 days 13.09 13%
Annelie Peters 10/10 869 days 13.09 13%
Olly 10/10 869 days 13.09 13%
Kay Simpkin 9/10 872 days true 12.88 13%
Patrick Meyer 10/10 882 days true 12.19 12%
Rolf Anton 10/10 900 days 11.03 11%
Jeremy Bennett 10/10 900 days 11.03 11%
R Brandsma 9/10 914 days true 10.19 10%
Alfredo Talin 10/10 928 days 9.42 10%
Karin Martin 10/10 928 days 9.42 10%
Magnus Bell 10/10 959 days 7.93 8%
Carlos Ciller 10/10 959 days 7.93 8%
Jochen vA 10/10 959 days 7.93 8%
David Bryant 10/10 959 days 7.93 8%
Steven Casburn 10/10 959 days 7.93 8%
Jolien 9/10 979 days true 7.13 7%
Mark Thompson 10/10 990 days 6.75 7%
Matt Petrie 10/10 990 days 6.75 7%
roni naiss 10/10 1020 days 5.89 6%
Harin Kerai 10/10 1020 days 5.89 6%
Gary Smith 10/10 1020 days 5.89 6%
Bev Rankin 9/10 1051 days 5.31 5%
Martyn Hancock 8/10 1051 days 5.04 5%
Vincent Clausen 10/10 1051 days 5.31 5%
Margaret Sheffield 10/10 1051 days 5.31 5%
Mark Fuller 10/10 1081 days 5.03 5%
Brett E 10/10 1143 days 4.93 5%
Vicki Shepherd 2/10 1204 days 3.63 4%
Bjoern Zwiebelberg 10/10 1234 days 4.79 5%
Pierre FALCONETTI 10/10 1234 days 4.79 5%
Phil Townsend 9/10 1234 days 4.79 5%
Lynne Dyck 10/10 1234 days 4.79 5%
Rakcent Wong 10/10 1265 days 4.74 5%
Trevor Beselt 10/10 1265 days 4.74 5%
Martin Goodman 10/10 1294 days 4.7 5%
Steve Paddison 10/10 1294 days 4.7 5%
Kathleen Brown 10/10 1294 days 4.7 5%
Howard Geer 10/10 1294 days 4.7 5%
Alison Gourlay 10/10 1294 days 4.7 5%
Jennifer Ings 10/10 1325 days 4.65 5%
Lynda Coote 8/10 1325 days 4.42 4%
Thomas and leonie 10/10 1325 days 4.65 5%
Ben Thompson 10/10 1325 days 4.65 5%
Ian MacDougall 10/10 1325 days 4.65 5%
paolo battistoni 10/10 1325 days 4.65 5%
thinus van niekerk 9/10 1356 days 4.6 5%
Joanna Stephens 10/10 1356 days 4.6 5%
Rachel Purchase 10/10 1386 days 4.56 5%
Mark Walton 9/10 1386 days 4.56 5%
William Wighton 10/10 1386 days 4.56 5%
Renee Willhuber 10/10 1386 days 4.56 5%
Jean-Marie Versaud 8/10 1386 days 4.33 4%
Luis . 10/10 1417 days 4.51 5%
mtn mtn 10/10 1447 days 4.46 5%
Mike Spiro 10/10 1447 days 4.46 5%
Margaret Kajewski 10/10 1478 days 4.42 4%
tim downing 10/10 1539 days 4.32 4%
Katherine Easterling 10/10 1570 days 4.28 4%
ruben dam 10/10 1570 days 4.28 4%
Barbara Clarke 10/10 1631 days 4.18 4%
francesco bombelli 10/10 1659 days 4.14 4%
Katy Kirby 10/10 1659 days 4.14 4%
Simon von Heugel 10/10 1690 days 4.09 4%
Mikael Hedstrom 10/10 1690 days 4.09 4%
Raz Shapira-Fainburg 10/10 1690 days 4.09 4%
Chris Heaton 10/10 2024 days 3.59 4%
rachandjohn 10/10 2055 days 3.54 4%
Steven Kopstein 10/10 2055 days 3.54 4%
Kelly Hunter 10/10 2055 days 3.54 4%
Jackie Pearson 10/10 2086 days 3.49 4%
Craig 9/10 2116 days 3.45 3%
Maree Dunlop 10/10 2208 days 3.31 3%
Graeme32 10/10 2300 days 3.17 3%
Travellor 10/10 2300 days 3.17 3%
hannahlornsen 10/10 2389 days 3.03 3%
David Law 10/10 2420 days 2.98 3%
David and Sally Wallis 8/10 2442 days true 2.8 3%
millview 10/10 2451 days 2.94 3%
johannesivarsson 10/10 2451 days 2.94 3%
Kleiner 10/10 2451 days 2.94 3%
obyrnej 10/10 2451 days 2.94 3%
Kristina Mårtensson 9/10 2451 days 2.94 3%
clarea 10/10 2481 days 2.89 3%
peteandviv 10/10 2481 days 2.89 3%
TheVons 10/10 2512 days 2.84 3%
Siggy0603 10/10 2634 days 2.66 3%
stacey 10/10 2634 days 2.66 3%
klinehan 10/10 2665 days 2.61 3%
Martin_Sonia 10/10 2665 days 2.61 3%
joelhwa 10/10 2695 days 2.56 3%
PandWBr 10/10 2726 days 2.52 3%
Webb & Muckelt 9/10 2735 days true 2.5 3%
Judith Midgley 8/10 2738 days true 2.37 2%
Michelle 10/10 2755 days 2.47 2%
TonyB 10/10 2755 days 2.47 2%
KandJ 10/10 2786 days 2.43 2%
susanmountford 9/10 2786 days 2.43 2%
Bjarne 10/10 2786 days 2.43 2%
cerlermsw 10/10 2786 days 2.43 2%
DaveHarris 9/10 2817 days 2.38 2%
Jimmer84 10/10 2817 days 2.38 2%
darktower 10/10 2817 days 2.38 2%
acharlesedwards 9/10 2847 days 2.33 2%
Caragh 10/10 2878 days 2.29 2%
stuart01 10/10 2908 days 2.24 2%
TomandDave 10/10 2908 days 2.24 2%
robpthomas 10/10 2908 days 2.24 2%
markearl 9/10 2908 days 2.24 2%
Katy Johnson 8/10 3067 days true 1.9 2%
Julie 9/10 3074 days true 1.99 2%
Matt Haneline 8/10 3080 days true 1.88 2%
Bette Eh 10/10 3081 days true 1.98 2%
Mark Leeuwenburgh 9/10 3097 days true 1.95 2%
Andrew Koster 9/10 3105 days true 1.94 2%
Becky Foley 10/10 3106 days true 1.94 2%
ian1 10/10 3120 days 1.92 2%
geoffreyandjean 9/10 3120 days 1.92 2%
fogartyh 10/10 3151 days 1.87 2%
Nature_love 8/10 3151 days 1.78 2%
BrianHart6 10/10 3182 days 1.82 2%
donpursche 9/10 3243 days 1.73 2%
martinveysey 10/10 3396 days 1.5 2%
dylan212 10/10 3457 days 1.4 1%
Marge Steve 9/10 3466 days true 1.39 1%
Don and Barb 8/10 3478 days true 1.3 1%
Jen Rick 10/10 3481 days true 1.37 1%
Nigel Petrie 10/10 3570 days true 1.23 1%
alanvn 9/10 3660 days true 1.1 1%
Jules77 10/10 3669 days 1.08 1%
LowerD 9/10 3785 days true 0.91 1%
JanL 9/10 3791 days true 0.9 1%
erikc 9/10 3791 days true 0.9 1%
keeble 7/10 3791 days true 0.82 1%
KuzakUSA 8/10 3796 days true 0.84 1%
GregL 9/10 3810 days 0.87 1%
Philip 10/10 3840 days true 0.82 1%
Melinda 9/10 3876 days true 0.77 1%
Andrew 5/10 3982 days true 0.49 0%
ranker_46 10/10 4393 days true 0.0 0%
qofd 9/10 4492 days 0.0 0%
noname 8/10 4556 days true 0.0 0%
Louise 10/10 4571 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-1.72% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner. There may be an adjustment if an experience hasn't received any reviews within the last 60 days.

The Sunrise Holidays experience has 3 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.83%
2 -2.33%
3 -1.50%
4 -0.67%
5 -0.17%
6 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 199 days.

The Sunrise Holidays experience has been adjusted for 11 days. Adjustments are according to the following table.

Days Adjustment
8 -0.16%
9 -0.18%
10 -0.20%
11 -0.22%
12 -0.24%
13 -0.26%
14 -0.28%

Final Ranking Score

96%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.