Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Sunrise Holidays

Valid Reviews

226 Valid Reviews

The Sunrise Holidays experience has a total of 233 reviews. There are 226 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 226 valid reviews:

Rating Count Percentage
10/10 169
75%
9/10 40
18%
8/10 13
6%
7/10 2
1%
6/10 0
0%
5/10 1
0%
4/10 0
0%
3/10 0
0%
2/10 1
0%
1/10 0
0%

96.24% Average

The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.24% and is based on 226 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

31 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 226 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 31 face-to-face reviews:

Rating Count Percentage
10/10 9
29%
9/10 13
42%
8/10 7
23%
7/10 1
3%
6/10 0
0%
5/10 1
3%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.71% Average

The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

97.83%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Edwin PAYELLE 10/10 95 days 98.57 100%
Adrian Cheetham 10/10 95 days 98.57 100%
Tina Gahlot 10/10 95 days 98.57 100%
Luke 10/10 96 days 98.54 100%
Fontaine Josiane 10/10 124 days 97.56 99%
Adrian Trumper 9/10 124 days 97.56 99%
Andrew Dickson 10/10 125 days 97.52 99%
Ugo Nourry 10/10 155 days 96.19 98%
Marija Kurtin 10/10 155 days 96.19 98%
Daniel Madden 10/10 156 days 96.14 98%
Daniel Benjamin 10/10 186 days 94.52 96%
pete wardlow 10/10 186 days 94.52 96%
Megan Wong 9/10 186 days 94.52 96%
Adrian Pett 9/10 186 days 94.52 96%
James Leech 10/10 187 days 94.46 96%
Kellie Wallace 10/10 187 days 94.46 96%
Peter Worsey 9/10 216 days 92.61 94%
Nick Richards 10/10 216 days 92.61 94%
Julie Morin 10/10 216 days 92.61 94%
Lanny T 9/10 247 days 90.33 92%
Alexandra Zobel-Brown 10/10 247 days 90.33 92%
Lil and Rob 9/10 248 days 90.25 92%
Andrew Hammond 10/10 278 days 87.75 89%
Paul 10/10 370 days 78.31 79%
Martha Duszynska 10/10 430 days 70.7 72%
John B 10/10 462 days 66.18 67%
Dieter Stein 10/10 462 days 66.18 67%
charlie 10/10 462 days 66.18 67%
Bengt Pehrson 10/10 489 days 62.11 63%
Andrew Sanis 10/10 490 days 61.95 63%
Marcel 10/10 490 days 61.95 63%
Hans Stam 10/10 490 days 61.95 63%
Fredrik & Mattias 10/10 490 days 61.95 63%
Geertje and Rein 10/10 490 days 61.95 63%
Nicola 10/10 521 days 56.99 58%
MortenHaek 10/10 521 days 56.99 58%
dino Sikkel 10/10 521 days 56.99 58%
Zena Eyles 9/10 551 days 51.89 53%
Kyle Canton 10/10 551 days 51.89 53%
alan chan 10/10 552 days 51.72 52%
Mark Lechner 10/10 581 days 46.87 48%
Robin Lam 10/10 581 days 46.87 48%
stephen richard 8/10 581 days 44.52 45%
ian kennedy 10/10 582 days 46.7 47%
Jeremy Bennett 10/10 582 days 46.7 47%
Anthony Carroll 9/10 582 days 46.7 47%
Caroline Frank 10/10 582 days 46.7 47%
Marcus Berndt 9/10 582 days 46.7 47%
Tadhg and Ciara 10/10 613 days 41.81 42%
Annette Gordon 10/10 642 days 37.52 38%
Chris Mitts 10/10 643 days 37.37 38%
Nikki Van de Scheur 10/10 643 days 37.37 38%
Liz 10/10 673 days 33.22 34%
Jon Rush 10/10 674 days 33.09 34%
Michael Grozdanovski 10/10 765 days 22.26 23%
Frank Turner 10/10 795 days 19.26 20%
Corinne Veyssiere 10/10 795 days 19.26 20%
Max Mayer-Aull 10/10 826 days 16.47 17%
Millie Benbow 10/10 826 days 16.47 17%
Shelley Sims 10/10 827 days 16.38 17%
Kelvin Lim 10/10 827 days 16.38 17%
Jennifer Pardee 10/10 854 days 14.2 14%
Rodney Tillyer 10/10 854 days 14.2 14%
Graham Johnstone 9/10 854 days 14.2 14%
Katrine Djernes 10/10 885 days 11.99 12%
Lukas Heim 10/10 885 days 11.99 12%
John Graham 7/10 885 days 10.91 11%
Pam Fairbanks 10/10 885 days 11.99 12%
Jen Hack 10/10 886 days 11.92 12%
Janneke van Krieken 10/10 946 days true 8.52 9%
Courtney Frew 10/10 946 days 8.52 9%
Arkaitz Garcia Herrera 8/10 946 days 8.09 8%
Sophie DESTANNES 10/10 946 days 8.52 9%
Thomas Nauer 10/10 946 days 8.52 9%
Lynne Mansell 10/10 946 days 8.52 9%
Bill Shelton 10/10 946 days 8.52 9%
Angela McDade 10/10 946 days 8.52 9%
Ieltxu Lauzirika 10/10 977 days 7.21 7%
Roger Miller 9/10 977 days 7.21 7%
Les Pick 9/10 1007 days 6.23 6%
Tim Trenwith 10/10 1038 days 5.51 6%
Joël Monin 10/10 1130 days 4.93 5%
Daniella Marlow 10/10 1130 days 4.93 5%
Alexandre Martin 9/10 1157 days 4.88 5%
Jason Morehouse 10/10 1160 days 4.87 5%
Annelie Peters 10/10 1160 days 4.87 5%
Olly 10/10 1160 days 4.87 5%
Kay Simpkin 9/10 1164 days true 4.86 5%
Patrick Meyer 10/10 1174 days true 4.85 5%
Rolf Anton 10/10 1191 days 4.81 5%
Jeremy Bennett 10/10 1191 days 4.81 5%
R Brandsma 9/10 1206 days true 4.78 5%
Alfredo Talin 10/10 1219 days 4.76 5%
Karin Martin 10/10 1219 days 4.76 5%
Magnus Bell 10/10 1250 days 4.7 5%
Carlos Ciller 10/10 1250 days 4.7 5%
Jochen vA 10/10 1250 days 4.7 5%
David Bryant 10/10 1250 days 4.7 5%
Steven Casburn 10/10 1250 days 4.7 5%
Jolien 9/10 1271 days true 4.66 5%
Mark Thompson 10/10 1281 days 4.64 5%
Matt Petrie 10/10 1281 days 4.64 5%
roni naiss 10/10 1311 days 4.58 5%
Harin Kerai 10/10 1311 days 4.58 5%
Gary Smith 10/10 1311 days 4.58 5%
Bev Rankin 9/10 1342 days 4.52 5%
Martyn Hancock 8/10 1342 days 4.29 4%
Vincent Clausen 10/10 1342 days 4.52 5%
Margaret Sheffield 10/10 1342 days 4.52 5%
Mark Fuller 10/10 1372 days 4.46 5%
Brett E 10/10 1434 days 4.34 4%
Vicki Shepherd 2/10 1495 days 3.16 3%
Bjoern Zwiebelberg 10/10 1525 days 4.16 4%
Pierre FALCONETTI 10/10 1525 days 4.16 4%
Phil Townsend 9/10 1525 days 4.16 4%
Lynne Dyck 10/10 1525 days 4.16 4%
Rakcent Wong 10/10 1556 days 4.1 4%
Trevor Beselt 10/10 1556 days 4.1 4%
Martin Goodman 10/10 1585 days 4.04 4%
Steve Paddison 10/10 1585 days 4.04 4%
Kathleen Brown 10/10 1585 days 4.04 4%
Howard Geer 10/10 1586 days 4.04 4%
Alison Gourlay 10/10 1586 days 4.04 4%
Jennifer Ings 10/10 1616 days 3.98 4%
Lynda Coote 8/10 1616 days 3.78 4%
Thomas and leonie 10/10 1616 days 3.98 4%
Ben Thompson 10/10 1616 days 3.98 4%
Ian MacDougall 10/10 1616 days 3.98 4%
paolo battistoni 10/10 1617 days 3.98 4%
thinus van niekerk 9/10 1648 days 3.92 4%
Joanna Stephens 10/10 1648 days 3.92 4%
Rachel Purchase 10/10 1677 days 3.86 4%
Mark Walton 9/10 1677 days 3.86 4%
William Wighton 10/10 1677 days 3.86 4%
Renee Willhuber 10/10 1678 days 3.86 4%
Jean-Marie Versaud 8/10 1678 days 3.67 4%
Luis . 10/10 1708 days 3.8 4%
mtn mtn 10/10 1738 days 3.74 4%
Mike Spiro 10/10 1738 days 3.74 4%
Margaret Kajewski 10/10 1769 days 3.68 4%
tim downing 10/10 1830 days 3.56 4%
Katherine Easterling 10/10 1862 days 3.5 4%
ruben dam 10/10 1862 days 3.5 4%
Barbara Clarke 10/10 1922 days 3.38 3%
francesco bombelli 10/10 1950 days 3.33 3%
Katy Kirby 10/10 1950 days 3.33 3%
Simon von Heugel 10/10 1981 days 3.27 3%
Mikael Hedstrom 10/10 1981 days 3.27 3%
Raz Shapira-Fainburg 10/10 1981 days 3.27 3%
Chris Heaton 10/10 2316 days 2.61 3%
rachandjohn 10/10 2347 days 2.55 3%
Steven Kopstein 10/10 2347 days 2.55 3%
Kelly Hunter 10/10 2347 days 2.55 3%
Jackie Pearson 10/10 2378 days 2.49 3%
Craig 9/10 2408 days 2.43 2%
Maree Dunlop 10/10 2500 days 2.25 2%
Graeme32 10/10 2592 days 2.07 2%
Travellor 10/10 2592 days 2.07 2%
hannahlornsen 10/10 2681 days 1.9 2%
David Law 10/10 2712 days 1.84 2%
David and Sally Wallis 8/10 2734 days true 1.7 2%
millview 10/10 2743 days 1.77 2%
johannesivarsson 10/10 2743 days 1.77 2%
Kleiner 10/10 2743 days 1.77 2%
obyrnej 10/10 2743 days 1.77 2%
Kristina Mårtensson 9/10 2743 days 1.77 2%
clarea 10/10 2773 days 1.72 2%
peteandviv 10/10 2773 days 1.72 2%
TheVons 10/10 2804 days 1.66 2%
Siggy0603 10/10 2926 days 1.42 1%
stacey 10/10 2926 days 1.42 1%
klinehan 10/10 2957 days 1.36 1%
Martin_Sonia 10/10 2957 days 1.36 1%
joelhwa 10/10 2987 days 1.3 1%
PandWBr 10/10 3018 days 1.24 1%
Webb & Muckelt 9/10 3027 days true 1.22 1%
Judith Midgley 8/10 3030 days true 1.15 1%
Michelle 10/10 3047 days 1.18 1%
TonyB 10/10 3047 days 1.18 1%
KandJ 10/10 3078 days 1.12 1%
susanmountford 9/10 3078 days 1.12 1%
Bjarne 10/10 3078 days 1.12 1%
cerlermsw 10/10 3078 days 1.12 1%
DaveHarris 9/10 3109 days 1.06 1%
Jimmer84 10/10 3109 days 1.06 1%
darktower 10/10 3109 days 1.06 1%
acharlesedwards 9/10 3139 days 1.0 1%
Caragh 10/10 3170 days 0.94 1%
stuart01 10/10 3200 days 0.88 1%
TomandDave 10/10 3200 days 0.88 1%
robpthomas 10/10 3200 days 0.88 1%
markearl 9/10 3200 days 0.88 1%
Katy Johnson 8/10 3359 days true 0.54 1%
Julie 9/10 3366 days true 0.56 1%
Matt Haneline 8/10 3372 days true 0.52 1%
Bette Eh 10/10 3373 days true 0.54 1%
Mark Leeuwenburgh 9/10 3389 days true 0.51 1%
Andrew Koster 9/10 3397 days true 0.5 1%
Becky Foley 10/10 3398 days true 0.49 1%
ian1 10/10 3412 days 0.47 0%
geoffreyandjean 9/10 3412 days 0.47 0%
fogartyh 10/10 3443 days 0.41 0%
Nature_love 8/10 3443 days 0.38 0%
BrianHart6 10/10 3474 days 0.34 0%
donpursche 9/10 3535 days 0.23 0%
martinveysey 10/10 3688 days 0.0 0%
dylan212 10/10 3749 days 0.0 0%
Marge Steve 9/10 3758 days true 0.0 0%
Don and Barb 8/10 3770 days true 0.0 0%
Jen Rick 10/10 3773 days true 0.0 0%
Nigel Petrie 10/10 3862 days true 0.0 0%
alanvn 9/10 3952 days true 0.0 0%
Jules77 10/10 3961 days 0.0 0%
LowerD 9/10 4077 days true 0.0 0%
JanL 9/10 4083 days true 0.0 0%
erikc 9/10 4083 days true 0.0 0%
keeble 7/10 4083 days true 0.0 0%
KuzakUSA 8/10 4087 days true 0.0 0%
GregL 9/10 4102 days 0.0 0%
Philip 10/10 4132 days true 0.0 0%
Melinda 9/10 4167 days true 0.0 0%
Andrew 5/10 4273 days true 0.0 0%
ranker_46 10/10 4685 days true 0.0 0%
qofd 9/10 4784 days 0.0 0%
noname 8/10 4848 days true 0.0 0%
Louise 10/10 4863 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.38% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 110 days. However the Sunrise Holidays experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Sunrise Holidays experience has been adjusted for 32 days. Adjustments are according to the following table.

Days Adjustment
……
29 -0.34%
30 -0.35%
31 -0.37%
32 -0.38%
33 -0.39%
34 -0.40%
35 -0.41%
……

Final Ranking Score

97%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.