Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
256 Valid Reviews
The Sunrise Holidays experience has a total of 264 reviews. There are 256 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 196 |
|
77% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.56% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.56% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| JP Lauzon | 10/10 | 223 days | 100% |
| David Brooks | 10/10 | 253 days | 99% |
| Mikael | 10/10 | 356 days | 95% |
| Bruce Stephenson | 9/10 | 522 days | 86% |
| JemmaL | 10/10 | 570 days | 84% |
| COUSTEIX Guy | 10/10 | 583 days | 83% |
| Henry Rudyono | 9/10 | 644 days | 78% |
| William Fleszar | 10/10 | 673 days | 76% |
| Patch Bonkemeyer | 10/10 | 673 days | 76% |
| Jessica Holloway | 10/10 | 673 days | 76% |
| Eliot | 10/10 | 704 days | 74% |
| Colin Burke | 10/10 | 704 days | 74% |
| Elliott | 10/10 | 735 days | 71% |
| Kristen Lynch | 10/10 | 735 days | 71% |
| Anne | 10/10 | 765 days | 69% |
| Brett_E | 10/10 | 963 days | 49% |
| Marion | 10/10 | 979 days | 47% |
| Felicity Nicolson | 10/10 | 979 days | 47% |
| Pierre Bec | 9/10 | 1010 days | 44% |
| Lulu Lundt | 10/10 | 1069 days | 39% |
| Fraser Walkenhorst | 10/10 | 1191 days | 29% |
| Mike & Megan | 10/10 | 1344 days | 19% |
| Sky | 10/10 | 1344 days | 19% |
| Esther Hyde | 10/10 | 1891 days | 5% |
| Emma | 10/10 | 1891 days | 5% |
| SHIH-TING LIN | 10/10 | 1921 days | 5% |
| stephen hailes | 10/10 | 1983 days | 5% |
| Lena | 10/10 | 1983 days | 5% |
| Josephine Moggie | 10/10 | 2013 days | 5% |
| Ash Worthington | 10/10 | 2013 days | 5% |
| Edwin PAYELLE | 10/10 | 2104 days | 5% |
| Adrian Cheetham | 10/10 | 2104 days | 5% |
| Tina Gahlot | 10/10 | 2104 days | 5% |
| Luke | 10/10 | 2105 days | 5% |
| Fontaine Josiane | 10/10 | 2133 days | 4% |
| Adrian Trumper | 9/10 | 2133 days | 4% |
| Andrew Dickson | 10/10 | 2134 days | 4% |
| Ugo Nourry | 10/10 | 2164 days | 4% |
| Marija Kurtin | 10/10 | 2164 days | 4% |
| Daniel Madden | 10/10 | 2165 days | 4% |
| Daniel Benjamin | 10/10 | 2195 days | 4% |
| pete wardlow | 10/10 | 2195 days | 4% |
| Megan Wong | 9/10 | 2195 days | 4% |
| Adrian Pett | 9/10 | 2195 days | 4% |
| James Leech | 10/10 | 2196 days | 4% |
| Kellie Wallace | 10/10 | 2196 days | 4% |
| Peter Worsey | 9/10 | 2225 days | 4% |
| Nick Richards | 10/10 | 2225 days | 4% |
| Julie Morin | 10/10 | 2225 days | 4% |
| Lanny T | 9/10 | 2256 days | 4% |
| Alexandra Zobel-Brown | 10/10 | 2256 days | 4% |
| Lil and Rob | 9/10 | 2257 days | 4% |
| Andrew Hammond | 10/10 | 2287 days | 4% |
| Paul . | 10/10 | 2379 days | 4% |
| Martha Duszynska | 10/10 | 2439 days | 4% |
| John B | 10/10 | 2471 days | 4% |
| Dieter Stein | 10/10 | 2471 days | 4% |
| charlie | 10/10 | 2471 days | 4% |
| Bengt Pehrson | 10/10 | 2498 days | 4% |
| Andrew Sanis | 10/10 | 2499 days | 4% |
| Marcel | 10/10 | 2499 days | 4% |
| Hans Stam | 10/10 | 2499 days | 4% |
| Fredrik & Mattias | 10/10 | 2499 days | 4% |
| Geertje and Rein | 10/10 | 2499 days | 4% |
| Nicola | 10/10 | 2530 days | 4% |
| MortenHaek | 10/10 | 2530 days | 4% |
| dino Sikkel | 10/10 | 2530 days | 4% |
| Zena Eyles | 9/10 | 2560 days | 4% |
| Kyle Canton | 10/10 | 2560 days | 4% |
| alan chan | 10/10 | 2561 days | 4% |
| Mark Lechner | 10/10 | 2590 days | 4% |
| Robin Lam | 10/10 | 2590 days | 4% |
| stephen richard | 8/10 | 2590 days | 3% |
| ian kennedy | 10/10 | 2591 days | 4% |
| Jeremy Bennett | 10/10 | 2591 days | 4% |
| Anthony Carroll | 9/10 | 2591 days | 4% |
| Caroline Frank | 10/10 | 2591 days | 4% |
| Marcus Berndt | 9/10 | 2591 days | 4% |
| Tadhg and Ciara | 10/10 | 2622 days | 3% |
| Annette Gordon | 10/10 | 2651 days | 3% |
| Chris Mitts | 10/10 | 2652 days | 3% |
| Nikki Van de Scheur | 10/10 | 2652 days | 3% |
| Liz | 10/10 | 2682 days | 3% |
| Jon Rush | 10/10 | 2683 days | 3% |
| Michael Grozdanovski | 10/10 | 2774 days | 3% |
| Frank Turner | 10/10 | 2804 days | 3% |
| Corinne Veyssiere | 10/10 | 2804 days | 3% |
| Max Mayer-Aull | 10/10 | 2835 days | 3% |
| Millie Benbow | 10/10 | 2835 days | 3% |
| Shelley Sims | 10/10 | 2836 days | 3% |
| Kelvin Lim | 10/10 | 2836 days | 3% |
| Jennifer Pardee | 10/10 | 2863 days | 3% |
| Rodney Tillyer | 10/10 | 2863 days | 3% |
| Graham Johnstone | 9/10 | 2863 days | 3% |
| Katrine Djernes | 10/10 | 2894 days | 3% |
| Lukas Heim | 10/10 | 2894 days | 3% |
| John Graham | 7/10 | 2894 days | 3% |
| Pam Fairbanks | 10/10 | 2894 days | 3% |
| Jen Hack | 10/10 | 2895 days | 3% |
| Janneke van Krieken | 10/10 | 2955 days | 2% |
| Courtney Frew | 10/10 | 2955 days | 3% |
| Arkaitz Garcia Herrera | 8/10 | 2955 days | 3% |
| Sophie DESTANNES | 10/10 | 2955 days | 3% |
| Thomas Nauer | 10/10 | 2955 days | 3% |
| Lynne Mansell | 10/10 | 2955 days | 3% |
| Bill Shelton | 10/10 | 2955 days | 3% |
| Angela McDade | 10/10 | 2955 days | 3% |
| Ieltxu Lauzirika | 10/10 | 2986 days | 3% |
| Roger Miller | 9/10 | 2986 days | 3% |
| Les Pick | 9/10 | 3016 days | 3% |
| Tim Trenwith | 10/10 | 3047 days | 3% |
| Joël Monin | 10/10 | 3139 days | 2% |
| Daniella Marlow | 10/10 | 3139 days | 2% |
| Alexandre Martin | 9/10 | 3166 days | 2% |
| Jason Morehouse | 10/10 | 3169 days | 2% |
| Annelie Peters | 10/10 | 3169 days | 2% |
| Olly | 10/10 | 3169 days | 2% |
| Kay Simpkin | 9/10 | 3173 days | 2% |
| Patrick Meyer | 10/10 | 3183 days | 2% |
| Rolf Anton | 10/10 | 3200 days | 2% |
| Jeremy Bennett | 10/10 | 3200 days | 2% |
| R Brandsma | 9/10 | 3215 days | 2% |
| Alfredo Talin | 10/10 | 3228 days | 2% |
| Karin Martin | 10/10 | 3228 days | 2% |
| Magnus Bell | 10/10 | 3259 days | 2% |
| Carlos Ciller | 10/10 | 3259 days | 2% |
| Jochen vA | 10/10 | 3259 days | 2% |
| David Bryant | 10/10 | 3259 days | 2% |
| Steven Casburn | 10/10 | 3259 days | 2% |
| Jolien | 9/10 | 3280 days | 1% |
| Mark Thompson | 10/10 | 3290 days | 2% |
| Matt Petrie | 10/10 | 3290 days | 2% |
| roni naiss | 10/10 | 3320 days | 2% |
| Harin Kerai | 10/10 | 3320 days | 2% |
| Gary Smith | 10/10 | 3320 days | 2% |
| Bev Rankin | 9/10 | 3351 days | 2% |
| Martyn Hancock | 8/10 | 3351 days | 2% |
| Vincent Clausen | 10/10 | 3351 days | 2% |
| Margaret Sheffield | 10/10 | 3351 days | 2% |
| Mark Fuller | 10/10 | 3381 days | 2% |
| Brett E | 10/10 | 3443 days | 2% |
| Vicki Shepherd | 2/10 | 3504 days | 1% |
| Bjoern Zwiebelberg | 10/10 | 3534 days | 2% |
| Pierre FALCONETTI | 10/10 | 3534 days | 2% |
| Phil Townsend | 9/10 | 3534 days | 2% |
| Lynne Dyck | 10/10 | 3534 days | 2% |
| Rakcent Wong | 10/10 | 3565 days | 2% |
| Trevor Beselt | 10/10 | 3565 days | 2% |
| Martin Goodman | 10/10 | 3594 days | 2% |
| Steve Paddison | 10/10 | 3594 days | 2% |
| Kathleen Brown | 10/10 | 3594 days | 2% |
| Howard Geer | 10/10 | 3595 days | 2% |
| Alison Gourlay | 10/10 | 3595 days | 2% |
| Jennifer Ings | 10/10 | 3625 days | 1% |
| Lynda Coote | 8/10 | 3625 days | 1% |
| Thomas and leonie | 10/10 | 3625 days | 1% |
| Ben Thompson | 10/10 | 3625 days | 1% |
| Ian MacDougall | 10/10 | 3625 days | 1% |
| paolo battistoni | 10/10 | 3626 days | 1% |
| thinus van niekerk | 9/10 | 3657 days | 1% |
| Joanna Stephens | 10/10 | 3657 days | 1% |
| Rachel Purchase | 10/10 | 3686 days | 1% |
| Mark Walton | 9/10 | 3686 days | 1% |
| William Wighton | 10/10 | 3686 days | 1% |
| Renee Willhuber | 10/10 | 3687 days | 1% |
| Jean-Marie Versaud | 8/10 | 3687 days | 1% |
| Luis . | 10/10 | 3717 days | 1% |
| mtn mtn | 10/10 | 3747 days | 1% |
| Mike Spiro | 10/10 | 3747 days | 1% |
| Margaret Kajewski | 10/10 | 3778 days | 1% |
| tim downing | 10/10 | 3839 days | 1% |
| Katherine Easterling | 10/10 | 3871 days | 1% |
| ruben dam | 10/10 | 3871 days | 1% |
| Barbara Clarke | 10/10 | 3931 days | 1% |
| francesco bombelli | 10/10 | 3959 days | 1% |
| Katy Kirby | 10/10 | 3959 days | 1% |
| Simon von Heugel | 10/10 | 3990 days | 1% |
| Mikael Hedstrom | 10/10 | 3990 days | 1% |
| Raz Shapira-Fainburg | 10/10 | 3990 days | 1% |
| Chris Heaton | 10/10 | 4325 days | 0% |
| rachandjohn | 10/10 | 4356 days | 0% |
| Steven Kopstein | 10/10 | 4356 days | 0% |
| Kelly Hunter | 10/10 | 4356 days | 0% |
| Jackie Pearson | 10/10 | 4387 days | 1% |
| Craig | 9/10 | 4417 days | 1% |
| Maree Dunlop | 10/10 | 4509 days | 1% |
| Graeme32 | 10/10 | 4601 days | 1% |
| Travellor | 10/10 | 4601 days | 1% |
| hannahlornsen | 10/10 | 4690 days | 1% |
| David Law | 10/10 | 4721 days | 1% |
| David and Sally Wallis | 8/10 | 4743 days | 1% |
| millview | 10/10 | 4752 days | 1% |
| johannesivarsson | 10/10 | 4752 days | 1% |
| Kleiner | 10/10 | 4752 days | 1% |
| obyrnej | 10/10 | 4752 days | 1% |
| Kristina Mårtensson | 9/10 | 4752 days | 1% |
| clarea | 10/10 | 4782 days | 1% |
| peteandviv | 10/10 | 4782 days | 1% |
| TheVons | 10/10 | 4813 days | 1% |
| Siggy0603 | 10/10 | 4935 days | 1% |
| stacey | 10/10 | 4935 days | 1% |
| klinehan | 10/10 | 4966 days | 1% |
| Martin_Sonia | 10/10 | 4966 days | 1% |
| joelhwa | 10/10 | 4996 days | 1% |
| PandWBr | 10/10 | 5027 days | 1% |
| Webb & Muckelt | 9/10 | 5036 days | 1% |
| Judith Midgley | 8/10 | 5039 days | 1% |
| Michelle | 10/10 | 5056 days | 1% |
| TonyB | 10/10 | 5056 days | 1% |
| KandJ | 10/10 | 5087 days | 1% |
| susanmountford | 9/10 | 5087 days | 1% |
| Bjarne | 10/10 | 5087 days | 1% |
| cerlermsw | 10/10 | 5087 days | 1% |
| DaveHarris | 9/10 | 5118 days | 1% |
| Jimmer84 | 10/10 | 5118 days | 1% |
| darktower | 10/10 | 5118 days | 1% |
| acharlesedwards | 9/10 | 5148 days | 1% |
| Caragh | 10/10 | 5179 days | 1% |
| stuart01 | 10/10 | 5209 days | 1% |
| TomandDave | 10/10 | 5209 days | 1% |
| robpthomas | 10/10 | 5209 days | 1% |
| markearl | 9/10 | 5209 days | 1% |
| Katy Johnson | 8/10 | 5368 days | 1% |
| Julie | 9/10 | 5375 days | 1% |
| Matt Haneline | 8/10 | 5381 days | 1% |
| Bette Eh | 10/10 | 5382 days | 1% |
| Mark Leeuwenburgh | 9/10 | 5398 days | 1% |
| Andrew Koster | 9/10 | 5406 days | 1% |
| Becky Foley | 10/10 | 5407 days | 1% |
| ian1 | 10/10 | 5421 days | 1% |
| geoffreyandjean | 9/10 | 5421 days | 1% |
| fogartyh | 10/10 | 5452 days | 1% |
| Nature_love | 8/10 | 5452 days | 1% |
| BrianHart6 | 10/10 | 5483 days | 1% |
| donpursche | 9/10 | 5544 days | 1% |
| martinveysey | 10/10 | 5697 days | 1% |
| dylan212 | 10/10 | 5758 days | 1% |
| Marge Steve | 9/10 | 5767 days | 1% |
| Don and Barb | 8/10 | 5779 days | 1% |
| Jen Rick | 10/10 | 5782 days | 1% |
| Nigel Petrie | 10/10 | 5871 days | 1% |
| alanvn | 9/10 | 5961 days | 1% |
| Jules77 | 10/10 | 5970 days | 1% |
| LowerD | 9/10 | 6086 days | 1% |
| JanL | 9/10 | 6092 days | 1% |
| erikc | 9/10 | 6092 days | 1% |
| keeble | 7/10 | 6092 days | 1% |
| KuzakUSA | 8/10 | 6096 days | 1% |
| GregL | 9/10 | 6111 days | 1% |
| Philip | 10/10 | 6141 days | 1% |
| Melinda | 9/10 | 6176 days | 1% |
| Andrew | 5/10 | 6282 days | 0% |
| ranker_46 | 10/10 | 6694 days | 1% |
| qofd | 9/10 | 6793 days | 1% |
| noname | 8/10 | 6857 days | 1% |
| Louise | 10/10 | 6872 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.30% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Sunrise Holidays experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 162 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 159 | -3.24% |
| 160 | -3.26% |
| 161 | -3.28% |
| 162 | -3.30% |
| 163 | -3.32% |
| 164 | -3.34% |
| 165 | -3.36% |
| … | … |
Balancing Adjustment
0.75% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.