Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
257 Valid Reviews
The Sunrise Holidays experience has a total of 262 reviews. There are 257 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 257 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 197 |
|
77% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.58% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.58% and is based on 257 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 257 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.40%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ray Heng | 10/10 | 71 days | 100% |
| JP Lauzon | 10/10 | 305 days | 95% |
| David Brooks | 10/10 | 335 days | 94% |
| Mikael | 10/10 | 438 days | 89% |
| Bruce Stephenson | 9/10 | 604 days | 79% |
| JemmaL | 10/10 | 652 days | 76% |
| COUSTEIX Guy | 10/10 | 665 days | 75% |
| Henry Rudyono | 9/10 | 726 days | 69% |
| William Fleszar | 10/10 | 755 days | 67% |
| Patch Bonkemeyer | 10/10 | 755 days | 67% |
| Jessica Holloway | 10/10 | 755 days | 67% |
| Eliot | 10/10 | 786 days | 65% |
| Colin Burke | 10/10 | 786 days | 65% |
| Elliott | 10/10 | 817 days | 62% |
| Kristen Lynch | 10/10 | 817 days | 62% |
| Anne | 10/10 | 847 days | 59% |
| Brett_E | 10/10 | 1045 days | 39% |
| Marion | 10/10 | 1061 days | 38% |
| Felicity Nicolson | 10/10 | 1061 days | 38% |
| Pierre Bec | 9/10 | 1092 days | 35% |
| Lulu Lundt | 10/10 | 1151 days | 31% |
| Fraser Walkenhorst | 10/10 | 1273 days | 22% |
| Mike & Megan | 10/10 | 1426 days | 14% |
| Sky | 10/10 | 1426 days | 14% |
| Esther Hyde | 10/10 | 1973 days | 4% |
| Emma | 10/10 | 1973 days | 4% |
| SHIH-TING LIN | 10/10 | 2003 days | 4% |
| stephen hailes | 10/10 | 2065 days | 4% |
| Lena | 10/10 | 2065 days | 4% |
| Josephine Moggie | 10/10 | 2095 days | 4% |
| Ash Worthington | 10/10 | 2095 days | 4% |
| Edwin PAYELLE | 10/10 | 2186 days | 4% |
| Adrian Cheetham | 10/10 | 2186 days | 4% |
| Tina Gahlot | 10/10 | 2186 days | 4% |
| Luke | 10/10 | 2187 days | 4% |
| Fontaine Josiane | 10/10 | 2215 days | 4% |
| Adrian Trumper | 9/10 | 2215 days | 4% |
| Andrew Dickson | 10/10 | 2216 days | 4% |
| Ugo Nourry | 10/10 | 2246 days | 4% |
| Marija Kurtin | 10/10 | 2246 days | 4% |
| Daniel Madden | 10/10 | 2247 days | 4% |
| Daniel Benjamin | 10/10 | 2277 days | 4% |
| pete wardlow | 10/10 | 2277 days | 4% |
| Megan Wong | 9/10 | 2277 days | 4% |
| Adrian Pett | 9/10 | 2277 days | 4% |
| James Leech | 10/10 | 2278 days | 4% |
| Kellie Wallace | 10/10 | 2278 days | 4% |
| Peter Worsey | 9/10 | 2307 days | 3% |
| Nick Richards | 10/10 | 2307 days | 3% |
| Julie Morin | 10/10 | 2307 days | 3% |
| Lanny T | 9/10 | 2338 days | 3% |
| Alexandra Zobel-Brown | 10/10 | 2338 days | 3% |
| Lil and Rob | 9/10 | 2339 days | 3% |
| Andrew Hammond | 10/10 | 2369 days | 3% |
| Paul . | 10/10 | 2461 days | 3% |
| Martha Duszynska | 10/10 | 2521 days | 3% |
| John B | 10/10 | 2553 days | 3% |
| Dieter Stein | 10/10 | 2553 days | 3% |
| charlie | 10/10 | 2553 days | 3% |
| Bengt Pehrson | 10/10 | 2580 days | 3% |
| Andrew Sanis | 10/10 | 2581 days | 3% |
| Marcel | 10/10 | 2581 days | 3% |
| Hans Stam | 10/10 | 2581 days | 3% |
| Fredrik & Mattias | 10/10 | 2581 days | 3% |
| Geertje and Rein | 10/10 | 2581 days | 3% |
| Nicola | 10/10 | 2612 days | 3% |
| MortenHaek | 10/10 | 2612 days | 3% |
| dino Sikkel | 10/10 | 2612 days | 3% |
| Zena Eyles | 9/10 | 2642 days | 3% |
| Kyle Canton | 10/10 | 2642 days | 3% |
| alan chan | 10/10 | 2643 days | 3% |
| Mark Lechner | 10/10 | 2672 days | 3% |
| Robin Lam | 10/10 | 2672 days | 3% |
| stephen richard | 8/10 | 2672 days | 3% |
| ian kennedy | 10/10 | 2673 days | 3% |
| Jeremy Bennett | 10/10 | 2673 days | 3% |
| Anthony Carroll | 9/10 | 2673 days | 3% |
| Caroline Frank | 10/10 | 2673 days | 3% |
| Marcus Berndt | 9/10 | 2673 days | 3% |
| Tadhg and Ciara | 10/10 | 2704 days | 3% |
| Annette Gordon | 10/10 | 2733 days | 3% |
| Chris Mitts | 10/10 | 2734 days | 3% |
| Nikki Van de Scheur | 10/10 | 2734 days | 3% |
| Liz | 10/10 | 2764 days | 3% |
| Jon Rush | 10/10 | 2765 days | 3% |
| Michael Grozdanovski | 10/10 | 2856 days | 2% |
| Frank Turner | 10/10 | 2886 days | 2% |
| Corinne Veyssiere | 10/10 | 2886 days | 2% |
| Max Mayer-Aull | 10/10 | 2917 days | 2% |
| Millie Benbow | 10/10 | 2917 days | 2% |
| Shelley Sims | 10/10 | 2918 days | 2% |
| Kelvin Lim | 10/10 | 2918 days | 2% |
| Jennifer Pardee | 10/10 | 2945 days | 2% |
| Rodney Tillyer | 10/10 | 2945 days | 2% |
| Graham Johnstone | 9/10 | 2945 days | 2% |
| Katrine Djernes | 10/10 | 2976 days | 2% |
| Lukas Heim | 10/10 | 2976 days | 2% |
| John Graham | 7/10 | 2976 days | 2% |
| Pam Fairbanks | 10/10 | 2976 days | 2% |
| Jen Hack | 10/10 | 2977 days | 2% |
| Janneke van Krieken | 10/10 | 3037 days | 1% |
| Courtney Frew | 10/10 | 3037 days | 2% |
| Arkaitz Garcia Herrera | 8/10 | 3037 days | 2% |
| Sophie DESTANNES | 10/10 | 3037 days | 2% |
| Thomas Nauer | 10/10 | 3037 days | 2% |
| Lynne Mansell | 10/10 | 3037 days | 2% |
| Bill Shelton | 10/10 | 3037 days | 2% |
| Angela McDade | 10/10 | 3037 days | 2% |
| Ieltxu Lauzirika | 10/10 | 3068 days | 2% |
| Roger Miller | 9/10 | 3068 days | 2% |
| Les Pick | 9/10 | 3098 days | 2% |
| Tim Trenwith | 10/10 | 3129 days | 2% |
| Joël Monin | 10/10 | 3221 days | 2% |
| Daniella Marlow | 10/10 | 3221 days | 2% |
| Alexandre Martin | 9/10 | 3248 days | 2% |
| Jason Morehouse | 10/10 | 3251 days | 2% |
| Annelie Peters | 10/10 | 3251 days | 2% |
| Olly | 10/10 | 3251 days | 2% |
| Kay Simpkin | 9/10 | 3255 days | 1% |
| Patrick Meyer | 10/10 | 3265 days | 1% |
| Rolf Anton | 10/10 | 3282 days | 2% |
| Jeremy Bennett | 10/10 | 3282 days | 2% |
| R Brandsma | 9/10 | 3297 days | 1% |
| Alfredo Talin | 10/10 | 3310 days | 2% |
| Karin Martin | 10/10 | 3310 days | 2% |
| Magnus Bell | 10/10 | 3341 days | 1% |
| Carlos Ciller | 10/10 | 3341 days | 1% |
| Jochen vA | 10/10 | 3341 days | 1% |
| David Bryant | 10/10 | 3341 days | 1% |
| Steven Casburn | 10/10 | 3341 days | 1% |
| Jolien | 9/10 | 3362 days | 1% |
| Mark Thompson | 10/10 | 3372 days | 1% |
| Matt Petrie | 10/10 | 3372 days | 1% |
| roni naiss | 10/10 | 3402 days | 1% |
| Harin Kerai | 10/10 | 3402 days | 1% |
| Gary Smith | 10/10 | 3402 days | 1% |
| Bev Rankin | 9/10 | 3433 days | 1% |
| Martyn Hancock | 8/10 | 3433 days | 1% |
| Vincent Clausen | 10/10 | 3433 days | 1% |
| Margaret Sheffield | 10/10 | 3433 days | 1% |
| Mark Fuller | 10/10 | 3463 days | 1% |
| Brett E | 10/10 | 3525 days | 1% |
| Vicki Shepherd | 2/10 | 3586 days | 0% |
| Bjoern Zwiebelberg | 10/10 | 3616 days | 1% |
| Pierre FALCONETTI | 10/10 | 3616 days | 1% |
| Phil Townsend | 9/10 | 3616 days | 1% |
| Lynne Dyck | 10/10 | 3616 days | 1% |
| Rakcent Wong | 10/10 | 3647 days | 1% |
| Trevor Beselt | 10/10 | 3647 days | 1% |
| Martin Goodman | 10/10 | 3676 days | 1% |
| Steve Paddison | 10/10 | 3676 days | 1% |
| Kathleen Brown | 10/10 | 3676 days | 1% |
| Howard Geer | 10/10 | 3677 days | 1% |
| Alison Gourlay | 10/10 | 3677 days | 1% |
| Jennifer Ings | 10/10 | 3707 days | 1% |
| Lynda Coote | 8/10 | 3707 days | 1% |
| Thomas and leonie | 10/10 | 3707 days | 1% |
| Ben Thompson | 10/10 | 3707 days | 1% |
| Ian MacDougall | 10/10 | 3707 days | 1% |
| paolo battistoni | 10/10 | 3708 days | 1% |
| thinus van niekerk | 9/10 | 3739 days | 1% |
| Joanna Stephens | 10/10 | 3739 days | 1% |
| Rachel Purchase | 10/10 | 3768 days | 1% |
| Mark Walton | 9/10 | 3768 days | 1% |
| William Wighton | 10/10 | 3768 days | 1% |
| Renee Willhuber | 10/10 | 3769 days | 1% |
| Jean-Marie Versaud | 8/10 | 3769 days | 1% |
| Luis . | 10/10 | 3799 days | 1% |
| mtn mtn | 10/10 | 3829 days | 0% |
| Mike Spiro | 10/10 | 3829 days | 0% |
| Margaret Kajewski | 10/10 | 3860 days | 0% |
| tim downing | 10/10 | 3921 days | 0% |
| Katherine Easterling | 10/10 | 3953 days | 0% |
| ruben dam | 10/10 | 3953 days | 0% |
| Barbara Clarke | 10/10 | 4013 days | 0% |
| francesco bombelli | 10/10 | 4041 days | 0% |
| Katy Kirby | 10/10 | 4041 days | 0% |
| Simon von Heugel | 10/10 | 4072 days | 0% |
| Mikael Hedstrom | 10/10 | 4072 days | 0% |
| Raz Shapira-Fainburg | 10/10 | 4072 days | 0% |
| Chris Heaton | 10/10 | 4407 days | 0% |
| rachandjohn | 10/10 | 4438 days | 0% |
| Steven Kopstein | 10/10 | 4438 days | 0% |
| Kelly Hunter | 10/10 | 4438 days | 0% |
| Jackie Pearson | 10/10 | 4469 days | 0% |
| Craig | 9/10 | 4499 days | 0% |
| Maree Dunlop | 10/10 | 4591 days | 0% |
| Graeme32 | 10/10 | 4683 days | 0% |
| Travellor | 10/10 | 4683 days | 0% |
| hannahlornsen | 10/10 | 4772 days | 0% |
| David Law | 10/10 | 4803 days | 0% |
| David and Sally Wallis | 8/10 | 4825 days | 0% |
| millview | 10/10 | 4834 days | 0% |
| johannesivarsson | 10/10 | 4834 days | 0% |
| Kleiner | 10/10 | 4834 days | 0% |
| obyrnej | 10/10 | 4834 days | 0% |
| Kristina Mårtensson | 9/10 | 4834 days | 0% |
| clarea | 10/10 | 4864 days | 0% |
| peteandviv | 10/10 | 4864 days | 0% |
| TheVons | 10/10 | 4895 days | 0% |
| Siggy0603 | 10/10 | 5017 days | 0% |
| stacey | 10/10 | 5017 days | 0% |
| klinehan | 10/10 | 5048 days | 0% |
| Martin_Sonia | 10/10 | 5048 days | 0% |
| joelhwa | 10/10 | 5078 days | 0% |
| PandWBr | 10/10 | 5109 days | 0% |
| Webb & Muckelt | 9/10 | 5118 days | 0% |
| Judith Midgley | 8/10 | 5121 days | 0% |
| Michelle | 10/10 | 5138 days | 0% |
| TonyB | 10/10 | 5138 days | 0% |
| KandJ | 10/10 | 5169 days | 0% |
| susanmountford | 9/10 | 5169 days | 0% |
| Bjarne | 10/10 | 5169 days | 0% |
| cerlermsw | 10/10 | 5169 days | 0% |
| DaveHarris | 9/10 | 5200 days | 0% |
| Jimmer84 | 10/10 | 5200 days | 0% |
| darktower | 10/10 | 5200 days | 0% |
| acharlesedwards | 9/10 | 5230 days | 0% |
| Caragh | 10/10 | 5261 days | 0% |
| stuart01 | 10/10 | 5291 days | 0% |
| TomandDave | 10/10 | 5291 days | 0% |
| robpthomas | 10/10 | 5291 days | 0% |
| markearl | 9/10 | 5291 days | 0% |
| Katy Johnson | 8/10 | 5450 days | 0% |
| Julie | 9/10 | 5457 days | 0% |
| Matt Haneline | 8/10 | 5463 days | 0% |
| Bette Eh | 10/10 | 5464 days | 0% |
| Mark Leeuwenburgh | 9/10 | 5480 days | 0% |
| Andrew Koster | 9/10 | 5488 days | 0% |
| Becky Foley | 10/10 | 5489 days | 0% |
| ian1 | 10/10 | 5503 days | 0% |
| geoffreyandjean | 9/10 | 5503 days | 0% |
| fogartyh | 10/10 | 5534 days | 0% |
| Nature_love | 8/10 | 5534 days | 0% |
| BrianHart6 | 10/10 | 5565 days | 0% |
| donpursche | 9/10 | 5626 days | 0% |
| martinveysey | 10/10 | 5779 days | 0% |
| dylan212 | 10/10 | 5840 days | 0% |
| Marge Steve | 9/10 | 5849 days | 0% |
| Don and Barb | 8/10 | 5861 days | 0% |
| Jen Rick | 10/10 | 5864 days | 0% |
| Nigel Petrie | 10/10 | 5953 days | 0% |
| alanvn | 9/10 | 6043 days | 0% |
| Jules77 | 10/10 | 6052 days | 0% |
| LowerD | 9/10 | 6168 days | 0% |
| JanL | 9/10 | 6174 days | 0% |
| erikc | 9/10 | 6174 days | 0% |
| keeble | 7/10 | 6174 days | 0% |
| KuzakUSA | 8/10 | 6178 days | 0% |
| GregL | 9/10 | 6193 days | 0% |
| Philip | 10/10 | 6223 days | 0% |
| Melinda | 9/10 | 6258 days | 0% |
| Andrew | 5/10 | 6364 days | 0% |
| ranker_46 | 10/10 | 6776 days | 0% |
| qofd | 9/10 | 6875 days | 0% |
| noname | 8/10 | 6939 days | 0% |
| Louise | 10/10 | 6954 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.16% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 54 days. The Sunrise Holidays experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 56 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 53 | -1.09% |
| 54 | -1.11% |
| 55 | -1.13% |
| 56 | -1.16% |
| 57 | -1.18% |
| 58 | -1.20% |
| 59 | -1.22% |
| … | … |
Balancing Adjustment
0.51% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.