Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
257 Valid Reviews
The Sunrise Holidays experience has a total of 265 reviews. There are 257 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 257 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 197 |
|
77% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.58% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.58% and is based on 257 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 257 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.41%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ray Heng | 10/10 | 25 days | 100% |
| JP Lauzon | 10/10 | 259 days | 96% |
| David Brooks | 10/10 | 289 days | 95% |
| Mikael | 10/10 | 392 days | 91% |
| Bruce Stephenson | 9/10 | 558 days | 81% |
| JemmaL | 10/10 | 606 days | 79% |
| COUSTEIX Guy | 10/10 | 619 days | 78% |
| Henry Rudyono | 9/10 | 680 days | 73% |
| William Fleszar | 10/10 | 709 days | 71% |
| Patch Bonkemeyer | 10/10 | 709 days | 71% |
| Jessica Holloway | 10/10 | 709 days | 71% |
| Eliot | 10/10 | 740 days | 69% |
| Colin Burke | 10/10 | 740 days | 69% |
| Elliott | 10/10 | 771 days | 66% |
| Kristen Lynch | 10/10 | 771 days | 66% |
| Anne | 10/10 | 801 days | 63% |
| Brett_E | 10/10 | 999 days | 44% |
| Marion | 10/10 | 1015 days | 42% |
| Felicity Nicolson | 10/10 | 1015 days | 42% |
| Pierre Bec | 9/10 | 1046 days | 39% |
| Lulu Lundt | 10/10 | 1105 days | 35% |
| Fraser Walkenhorst | 10/10 | 1227 days | 25% |
| Mike & Megan | 10/10 | 1380 days | 16% |
| Sky | 10/10 | 1380 days | 16% |
| Esther Hyde | 10/10 | 1927 days | 5% |
| Emma | 10/10 | 1927 days | 5% |
| SHIH-TING LIN | 10/10 | 1957 days | 5% |
| stephen hailes | 10/10 | 2019 days | 5% |
| Lena | 10/10 | 2019 days | 5% |
| Josephine Moggie | 10/10 | 2049 days | 5% |
| Ash Worthington | 10/10 | 2049 days | 5% |
| Edwin PAYELLE | 10/10 | 2141 days | 4% |
| Adrian Cheetham | 10/10 | 2141 days | 4% |
| Tina Gahlot | 10/10 | 2141 days | 4% |
| Luke | 10/10 | 2141 days | 4% |
| Fontaine Josiane | 10/10 | 2170 days | 4% |
| Adrian Trumper | 9/10 | 2170 days | 4% |
| Andrew Dickson | 10/10 | 2170 days | 4% |
| Ugo Nourry | 10/10 | 2201 days | 4% |
| Marija Kurtin | 10/10 | 2201 days | 4% |
| Daniel Madden | 10/10 | 2201 days | 4% |
| Daniel Benjamin | 10/10 | 2232 days | 4% |
| pete wardlow | 10/10 | 2232 days | 4% |
| Megan Wong | 9/10 | 2232 days | 4% |
| Adrian Pett | 9/10 | 2232 days | 4% |
| James Leech | 10/10 | 2232 days | 4% |
| Kellie Wallace | 10/10 | 2232 days | 4% |
| Peter Worsey | 9/10 | 2262 days | 4% |
| Nick Richards | 10/10 | 2262 days | 4% |
| Julie Morin | 10/10 | 2262 days | 4% |
| Lanny T | 9/10 | 2293 days | 4% |
| Alexandra Zobel-Brown | 10/10 | 2293 days | 4% |
| Lil and Rob | 9/10 | 2293 days | 4% |
| Andrew Hammond | 10/10 | 2323 days | 4% |
| Paul . | 10/10 | 2415 days | 4% |
| Martha Duszynska | 10/10 | 2476 days | 4% |
| John B | 10/10 | 2507 days | 4% |
| Dieter Stein | 10/10 | 2507 days | 4% |
| charlie | 10/10 | 2507 days | 4% |
| Bengt Pehrson | 10/10 | 2535 days | 4% |
| Andrew Sanis | 10/10 | 2535 days | 4% |
| Marcel | 10/10 | 2535 days | 4% |
| Hans Stam | 10/10 | 2535 days | 4% |
| Fredrik & Mattias | 10/10 | 2535 days | 4% |
| Geertje and Rein | 10/10 | 2535 days | 4% |
| Nicola | 10/10 | 2566 days | 4% |
| MortenHaek | 10/10 | 2566 days | 4% |
| dino Sikkel | 10/10 | 2566 days | 4% |
| Zena Eyles | 9/10 | 2597 days | 3% |
| Kyle Canton | 10/10 | 2597 days | 3% |
| alan chan | 10/10 | 2597 days | 3% |
| Mark Lechner | 10/10 | 2627 days | 3% |
| Robin Lam | 10/10 | 2627 days | 3% |
| stephen richard | 8/10 | 2627 days | 3% |
| ian kennedy | 10/10 | 2627 days | 3% |
| Jeremy Bennett | 10/10 | 2627 days | 3% |
| Anthony Carroll | 9/10 | 2627 days | 3% |
| Caroline Frank | 10/10 | 2627 days | 3% |
| Marcus Berndt | 9/10 | 2627 days | 3% |
| Tadhg and Ciara | 10/10 | 2658 days | 3% |
| Annette Gordon | 10/10 | 2688 days | 3% |
| Chris Mitts | 10/10 | 2688 days | 3% |
| Nikki Van de Scheur | 10/10 | 2688 days | 3% |
| Liz | 10/10 | 2719 days | 3% |
| Jon Rush | 10/10 | 2719 days | 3% |
| Michael Grozdanovski | 10/10 | 2811 days | 3% |
| Frank Turner | 10/10 | 2841 days | 3% |
| Corinne Veyssiere | 10/10 | 2841 days | 3% |
| Max Mayer-Aull | 10/10 | 2872 days | 3% |
| Millie Benbow | 10/10 | 2872 days | 3% |
| Shelley Sims | 10/10 | 2872 days | 3% |
| Kelvin Lim | 10/10 | 2872 days | 3% |
| Jennifer Pardee | 10/10 | 2900 days | 3% |
| Rodney Tillyer | 10/10 | 2900 days | 3% |
| Graham Johnstone | 9/10 | 2900 days | 3% |
| Katrine Djernes | 10/10 | 2931 days | 3% |
| Lukas Heim | 10/10 | 2931 days | 3% |
| John Graham | 7/10 | 2931 days | 3% |
| Pam Fairbanks | 10/10 | 2931 days | 3% |
| Jen Hack | 10/10 | 2931 days | 3% |
| Janneke van Krieken | 10/10 | 2991 days | 2% |
| Courtney Frew | 10/10 | 2992 days | 3% |
| Arkaitz Garcia Herrera | 8/10 | 2992 days | 3% |
| Sophie DESTANNES | 10/10 | 2992 days | 3% |
| Thomas Nauer | 10/10 | 2992 days | 3% |
| Lynne Mansell | 10/10 | 2992 days | 3% |
| Bill Shelton | 10/10 | 2992 days | 3% |
| Angela McDade | 10/10 | 2992 days | 3% |
| Ieltxu Lauzirika | 10/10 | 3023 days | 3% |
| Roger Miller | 9/10 | 3023 days | 3% |
| Les Pick | 9/10 | 3053 days | 3% |
| Tim Trenwith | 10/10 | 3084 days | 3% |
| Joël Monin | 10/10 | 3176 days | 2% |
| Daniella Marlow | 10/10 | 3176 days | 2% |
| Alexandre Martin | 9/10 | 3202 days | 2% |
| Jason Morehouse | 10/10 | 3206 days | 2% |
| Annelie Peters | 10/10 | 3206 days | 2% |
| Olly | 10/10 | 3206 days | 2% |
| Kay Simpkin | 9/10 | 3209 days | 2% |
| Patrick Meyer | 10/10 | 3219 days | 2% |
| Rolf Anton | 10/10 | 3237 days | 2% |
| Jeremy Bennett | 10/10 | 3237 days | 2% |
| R Brandsma | 9/10 | 3251 days | 1% |
| Alfredo Talin | 10/10 | 3265 days | 2% |
| Karin Martin | 10/10 | 3265 days | 2% |
| Magnus Bell | 10/10 | 3296 days | 2% |
| Carlos Ciller | 10/10 | 3296 days | 2% |
| Jochen vA | 10/10 | 3296 days | 2% |
| David Bryant | 10/10 | 3296 days | 2% |
| Steven Casburn | 10/10 | 3296 days | 2% |
| Jolien | 9/10 | 3316 days | 1% |
| Mark Thompson | 10/10 | 3327 days | 2% |
| Matt Petrie | 10/10 | 3327 days | 2% |
| roni naiss | 10/10 | 3357 days | 2% |
| Harin Kerai | 10/10 | 3357 days | 2% |
| Gary Smith | 10/10 | 3357 days | 2% |
| Bev Rankin | 9/10 | 3388 days | 2% |
| Martyn Hancock | 8/10 | 3388 days | 2% |
| Vincent Clausen | 10/10 | 3388 days | 2% |
| Margaret Sheffield | 10/10 | 3388 days | 2% |
| Mark Fuller | 10/10 | 3418 days | 2% |
| Brett E | 10/10 | 3480 days | 2% |
| Vicki Shepherd | 2/10 | 3541 days | 1% |
| Bjoern Zwiebelberg | 10/10 | 3571 days | 2% |
| Pierre FALCONETTI | 10/10 | 3571 days | 2% |
| Phil Townsend | 9/10 | 3571 days | 2% |
| Lynne Dyck | 10/10 | 3571 days | 2% |
| Rakcent Wong | 10/10 | 3602 days | 1% |
| Trevor Beselt | 10/10 | 3602 days | 1% |
| Martin Goodman | 10/10 | 3631 days | 1% |
| Steve Paddison | 10/10 | 3631 days | 1% |
| Kathleen Brown | 10/10 | 3631 days | 1% |
| Howard Geer | 10/10 | 3631 days | 1% |
| Alison Gourlay | 10/10 | 3631 days | 1% |
| Jennifer Ings | 10/10 | 3662 days | 1% |
| Lynda Coote | 8/10 | 3662 days | 1% |
| Thomas and leonie | 10/10 | 3662 days | 1% |
| Ben Thompson | 10/10 | 3662 days | 1% |
| Ian MacDougall | 10/10 | 3662 days | 1% |
| paolo battistoni | 10/10 | 3662 days | 1% |
| thinus van niekerk | 9/10 | 3693 days | 1% |
| Joanna Stephens | 10/10 | 3693 days | 1% |
| Rachel Purchase | 10/10 | 3723 days | 1% |
| Mark Walton | 9/10 | 3723 days | 1% |
| William Wighton | 10/10 | 3723 days | 1% |
| Renee Willhuber | 10/10 | 3723 days | 1% |
| Jean-Marie Versaud | 8/10 | 3723 days | 1% |
| Luis . | 10/10 | 3754 days | 1% |
| mtn mtn | 10/10 | 3784 days | 1% |
| Mike Spiro | 10/10 | 3784 days | 1% |
| Margaret Kajewski | 10/10 | 3815 days | 1% |
| tim downing | 10/10 | 3876 days | 1% |
| Katherine Easterling | 10/10 | 3907 days | 1% |
| ruben dam | 10/10 | 3907 days | 1% |
| Barbara Clarke | 10/10 | 3968 days | 1% |
| francesco bombelli | 10/10 | 3996 days | 1% |
| Katy Kirby | 10/10 | 3996 days | 1% |
| Simon von Heugel | 10/10 | 4027 days | 1% |
| Mikael Hedstrom | 10/10 | 4027 days | 1% |
| Raz Shapira-Fainburg | 10/10 | 4027 days | 1% |
| Chris Heaton | 10/10 | 4361 days | 0% |
| rachandjohn | 10/10 | 4392 days | 1% |
| Steven Kopstein | 10/10 | 4392 days | 1% |
| Kelly Hunter | 10/10 | 4392 days | 1% |
| Jackie Pearson | 10/10 | 4423 days | 1% |
| Craig | 9/10 | 4453 days | 1% |
| Maree Dunlop | 10/10 | 4545 days | 1% |
| Graeme32 | 10/10 | 4637 days | 1% |
| Travellor | 10/10 | 4637 days | 1% |
| hannahlornsen | 10/10 | 4726 days | 1% |
| David Law | 10/10 | 4757 days | 1% |
| David and Sally Wallis | 8/10 | 4779 days | 1% |
| millview | 10/10 | 4788 days | 1% |
| johannesivarsson | 10/10 | 4788 days | 1% |
| Kleiner | 10/10 | 4788 days | 1% |
| obyrnej | 10/10 | 4788 days | 1% |
| Kristina Mårtensson | 9/10 | 4788 days | 1% |
| clarea | 10/10 | 4818 days | 1% |
| peteandviv | 10/10 | 4818 days | 1% |
| TheVons | 10/10 | 4849 days | 1% |
| Siggy0603 | 10/10 | 4971 days | 1% |
| stacey | 10/10 | 4971 days | 1% |
| klinehan | 10/10 | 5002 days | 1% |
| Martin_Sonia | 10/10 | 5002 days | 1% |
| joelhwa | 10/10 | 5032 days | 1% |
| PandWBr | 10/10 | 5063 days | 1% |
| Webb & Muckelt | 9/10 | 5072 days | 1% |
| Judith Midgley | 8/10 | 5075 days | 1% |
| Michelle | 10/10 | 5092 days | 1% |
| TonyB | 10/10 | 5092 days | 1% |
| KandJ | 10/10 | 5123 days | 1% |
| susanmountford | 9/10 | 5123 days | 1% |
| Bjarne | 10/10 | 5123 days | 1% |
| cerlermsw | 10/10 | 5123 days | 1% |
| DaveHarris | 9/10 | 5154 days | 1% |
| Jimmer84 | 10/10 | 5154 days | 1% |
| darktower | 10/10 | 5154 days | 1% |
| acharlesedwards | 9/10 | 5184 days | 1% |
| Caragh | 10/10 | 5215 days | 1% |
| stuart01 | 10/10 | 5245 days | 1% |
| TomandDave | 10/10 | 5245 days | 1% |
| robpthomas | 10/10 | 5245 days | 1% |
| markearl | 9/10 | 5245 days | 1% |
| Katy Johnson | 8/10 | 5404 days | 1% |
| Julie | 9/10 | 5411 days | 1% |
| Matt Haneline | 8/10 | 5417 days | 1% |
| Bette Eh | 10/10 | 5418 days | 1% |
| Mark Leeuwenburgh | 9/10 | 5434 days | 1% |
| Andrew Koster | 9/10 | 5442 days | 1% |
| Becky Foley | 10/10 | 5443 days | 1% |
| ian1 | 10/10 | 5457 days | 1% |
| geoffreyandjean | 9/10 | 5457 days | 1% |
| fogartyh | 10/10 | 5488 days | 1% |
| Nature_love | 8/10 | 5488 days | 1% |
| BrianHart6 | 10/10 | 5519 days | 1% |
| donpursche | 9/10 | 5580 days | 1% |
| martinveysey | 10/10 | 5733 days | 1% |
| dylan212 | 10/10 | 5794 days | 1% |
| Marge Steve | 9/10 | 5803 days | 1% |
| Don and Barb | 8/10 | 5815 days | 1% |
| Jen Rick | 10/10 | 5818 days | 1% |
| Nigel Petrie | 10/10 | 5907 days | 1% |
| alanvn | 9/10 | 5997 days | 1% |
| Jules77 | 10/10 | 6006 days | 1% |
| LowerD | 9/10 | 6122 days | 1% |
| JanL | 9/10 | 6128 days | 1% |
| erikc | 9/10 | 6128 days | 1% |
| keeble | 7/10 | 6128 days | 1% |
| KuzakUSA | 8/10 | 6132 days | 1% |
| GregL | 9/10 | 6147 days | 1% |
| Philip | 10/10 | 6177 days | 1% |
| Melinda | 9/10 | 6213 days | 1% |
| Andrew | 5/10 | 6318 days | 0% |
| ranker_46 | 10/10 | 6730 days | 1% |
| qofd | 9/10 | 6829 days | 1% |
| noname | 8/10 | 6893 days | 1% |
| Louise | 10/10 | 6908 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.83% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 44 days. The Sunrise Holidays experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 10 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 7 | -0.14% |
| 8 | -0.16% |
| 9 | -0.18% |
| 10 | -0.20% |
| 11 | -0.22% |
| 12 | -0.24% |
| 13 | -0.26% |
| … | … |
Balancing Adjustment
0.38% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
97%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.