Ranking Score Explained

G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Sunrise Holidays

Valid Reviews

255 Valid Reviews

The Sunrise Holidays experience has a total of 263 reviews. There are 255 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 255 valid reviews:

Rating Count Percentage
10/10 195
76%
9/10 43
17%
8/10 13
5%
7/10 2
1%
6/10 0
0%
5/10 1
0%
4/10 0
0%
3/10 0
0%
2/10 1
0%
1/10 0
0%

96.55% Average

The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.55% and is based on 255 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

31 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 255 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 31 face-to-face reviews:

Rating Count Percentage
10/10 9
29%
9/10 13
42%
8/10 7
23%
7/10 1
3%
6/10 0
0%
5/10 1
3%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.71% Average

The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

98.28%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
David Brooks 10/10 88 days 100%
Mikael 10/10 191 days 98%
Bruce Stephenson 9/10 357 days 92%
JemmaL 10/10 405 days 91%
COUSTEIX Guy 10/10 418 days 90%
Henry Rudyono 9/10 479 days 86%
William Fleszar 10/10 508 days 86%
Patch Bonkemeyer 10/10 508 days 86%
Jessica Holloway 10/10 508 days 86%
Eliot 10/10 539 days 84%
Colin Burke 10/10 539 days 84%
Elliott 10/10 570 days 82%
Kristen Lynch 10/10 570 days 82%
Anne 10/10 600 days 80%
Brett_E 10/10 798 days 64%
Marion 10/10 814 days 62%
Felicity Nicolson 10/10 814 days 62%
Pierre Bec 9/10 845 days 59%
Lulu Lundt 10/10 904 days 54%
Fraser Walkenhorst 10/10 1026 days 42%
Mike & Megan 10/10 1179 days 29%
Sky 10/10 1179 days 29%
Esther Hyde 10/10 1726 days 6%
Emma 10/10 1726 days 6%
SHIH-TING LIN 10/10 1756 days 5%
stephen hailes 10/10 1818 days 5%
Lena 10/10 1818 days 5%
Josephine Moggie 10/10 1848 days 5%
Ash Worthington 10/10 1848 days 5%
Edwin PAYELLE 10/10 1940 days 5%
Adrian Cheetham 10/10 1940 days 5%
Tina Gahlot 10/10 1940 days 5%
Luke 10/10 1940 days 5%
Fontaine Josiane 10/10 1969 days 5%
Adrian Trumper 9/10 1969 days 5%
Andrew Dickson 10/10 1969 days 5%
Ugo Nourry 10/10 2000 days 5%
Marija Kurtin 10/10 2000 days 5%
Daniel Madden 10/10 2000 days 5%
Daniel Benjamin 10/10 2031 days 5%
pete wardlow 10/10 2031 days 5%
Megan Wong 9/10 2031 days 5%
Adrian Pett 9/10 2031 days 5%
James Leech 10/10 2031 days 5%
Kellie Wallace 10/10 2031 days 5%
Peter Worsey 9/10 2061 days 4%
Nick Richards 10/10 2061 days 4%
Julie Morin 10/10 2061 days 4%
Lanny T 9/10 2092 days 4%
Alexandra Zobel-Brown 10/10 2092 days 4%
Lil and Rob 9/10 2092 days 4%
Andrew Hammond 10/10 2122 days 4%
Paul . 10/10 2214 days 4%
Martha Duszynska 10/10 2275 days 4%
John B 10/10 2306 days 4%
Dieter Stein 10/10 2306 days 4%
charlie 10/10 2306 days 4%
Bengt Pehrson 10/10 2334 days 4%
Andrew Sanis 10/10 2334 days 4%
Marcel 10/10 2334 days 4%
Hans Stam 10/10 2334 days 4%
Fredrik & Mattias 10/10 2334 days 4%
Geertje and Rein 10/10 2334 days 4%
Nicola 10/10 2365 days 4%
MortenHaek 10/10 2365 days 4%
dino Sikkel 10/10 2365 days 4%
Zena Eyles 9/10 2396 days 4%
Kyle Canton 10/10 2396 days 4%
alan chan 10/10 2396 days 4%
Mark Lechner 10/10 2426 days 4%
Robin Lam 10/10 2426 days 4%
stephen richard 8/10 2426 days 4%
ian kennedy 10/10 2426 days 4%
Jeremy Bennett 10/10 2426 days 4%
Anthony Carroll 9/10 2426 days 4%
Caroline Frank 10/10 2426 days 4%
Marcus Berndt 9/10 2426 days 4%
Tadhg and Ciara 10/10 2457 days 4%
Annette Gordon 10/10 2487 days 4%
Chris Mitts 10/10 2487 days 4%
Nikki Van de Scheur 10/10 2487 days 4%
Liz 10/10 2518 days 4%
Jon Rush 10/10 2518 days 4%
Michael Grozdanovski 10/10 2610 days 3%
Frank Turner 10/10 2640 days 3%
Corinne Veyssiere 10/10 2640 days 3%
Max Mayer-Aull 10/10 2671 days 3%
Millie Benbow 10/10 2671 days 3%
Shelley Sims 10/10 2671 days 3%
Kelvin Lim 10/10 2671 days 3%
Jennifer Pardee 10/10 2699 days 3%
Rodney Tillyer 10/10 2699 days 3%
Graham Johnstone 9/10 2699 days 3%
Katrine Djernes 10/10 2730 days 3%
Lukas Heim 10/10 2730 days 3%
John Graham 7/10 2730 days 3%
Pam Fairbanks 10/10 2730 days 3%
Jen Hack 10/10 2730 days 3%
Janneke van Krieken 10/10 2790 days 2%
Courtney Frew 10/10 2791 days 3%
Arkaitz Garcia Herrera 8/10 2791 days 3%
Sophie DESTANNES 10/10 2791 days 3%
Thomas Nauer 10/10 2791 days 3%
Lynne Mansell 10/10 2791 days 3%
Bill Shelton 10/10 2791 days 3%
Angela McDade 10/10 2791 days 3%
Ieltxu Lauzirika 10/10 2822 days 3%
Roger Miller 9/10 2822 days 3%
Les Pick 9/10 2852 days 3%
Tim Trenwith 10/10 2883 days 3%
Joël Monin 10/10 2975 days 3%
Daniella Marlow 10/10 2975 days 3%
Alexandre Martin 9/10 3001 days 3%
Jason Morehouse 10/10 3005 days 3%
Annelie Peters 10/10 3005 days 3%
Olly 10/10 3005 days 3%
Kay Simpkin 9/10 3008 days 2%
Patrick Meyer 10/10 3018 days 2%
Rolf Anton 10/10 3036 days 3%
Jeremy Bennett 10/10 3036 days 3%
R Brandsma 9/10 3050 days 2%
Alfredo Talin 10/10 3064 days 3%
Karin Martin 10/10 3064 days 3%
Magnus Bell 10/10 3095 days 2%
Carlos Ciller 10/10 3095 days 2%
Jochen vA 10/10 3095 days 2%
David Bryant 10/10 3095 days 2%
Steven Casburn 10/10 3095 days 2%
Jolien 9/10 3115 days 2%
Mark Thompson 10/10 3126 days 2%
Matt Petrie 10/10 3126 days 2%
roni naiss 10/10 3156 days 2%
Harin Kerai 10/10 3156 days 2%
Gary Smith 10/10 3156 days 2%
Bev Rankin 9/10 3187 days 2%
Martyn Hancock 8/10 3187 days 2%
Vincent Clausen 10/10 3187 days 2%
Margaret Sheffield 10/10 3187 days 2%
Mark Fuller 10/10 3217 days 2%
Brett E 10/10 3279 days 2%
Vicki Shepherd 2/10 3340 days 1%
Bjoern Zwiebelberg 10/10 3370 days 2%
Pierre FALCONETTI 10/10 3370 days 2%
Phil Townsend 9/10 3370 days 2%
Lynne Dyck 10/10 3370 days 2%
Rakcent Wong 10/10 3401 days 2%
Trevor Beselt 10/10 3401 days 2%
Martin Goodman 10/10 3430 days 2%
Steve Paddison 10/10 3430 days 2%
Kathleen Brown 10/10 3430 days 2%
Howard Geer 10/10 3430 days 2%
Alison Gourlay 10/10 3430 days 2%
Jennifer Ings 10/10 3461 days 2%
Lynda Coote 8/10 3461 days 2%
Thomas and leonie 10/10 3461 days 2%
Ben Thompson 10/10 3461 days 2%
Ian MacDougall 10/10 3461 days 2%
paolo battistoni 10/10 3461 days 2%
thinus van niekerk 9/10 3492 days 2%
Joanna Stephens 10/10 3492 days 2%
Rachel Purchase 10/10 3522 days 2%
Mark Walton 9/10 3522 days 2%
William Wighton 10/10 3522 days 2%
Renee Willhuber 10/10 3522 days 2%
Jean-Marie Versaud 8/10 3522 days 2%
Luis . 10/10 3553 days 2%
mtn mtn 10/10 3583 days 1%
Mike Spiro 10/10 3583 days 1%
Margaret Kajewski 10/10 3614 days 1%
tim downing 10/10 3675 days 1%
Katherine Easterling 10/10 3706 days 1%
ruben dam 10/10 3706 days 1%
Barbara Clarke 10/10 3767 days 1%
francesco bombelli 10/10 3795 days 1%
Katy Kirby 10/10 3795 days 1%
Simon von Heugel 10/10 3826 days 1%
Mikael Hedstrom 10/10 3826 days 1%
Raz Shapira-Fainburg 10/10 3826 days 1%
Chris Heaton 10/10 4160 days 0%
rachandjohn 10/10 4191 days 0%
Steven Kopstein 10/10 4191 days 0%
Kelly Hunter 10/10 4191 days 0%
Jackie Pearson 10/10 4222 days 0%
Craig 9/10 4252 days 0%
Maree Dunlop 10/10 4344 days 0%
Graeme32 10/10 4436 days 1%
Travellor 10/10 4436 days 1%
hannahlornsen 10/10 4525 days 1%
David Law 10/10 4556 days 1%
David and Sally Wallis 8/10 4578 days 1%
millview 10/10 4587 days 1%
johannesivarsson 10/10 4587 days 1%
Kleiner 10/10 4587 days 1%
obyrnej 10/10 4587 days 1%
Kristina Mårtensson 9/10 4587 days 1%
clarea 10/10 4617 days 1%
peteandviv 10/10 4617 days 1%
TheVons 10/10 4648 days 1%
Siggy0603 10/10 4770 days 1%
stacey 10/10 4770 days 1%
klinehan 10/10 4801 days 1%
Martin_Sonia 10/10 4801 days 1%
joelhwa 10/10 4831 days 1%
PandWBr 10/10 4862 days 1%
Webb & Muckelt 9/10 4871 days 1%
Judith Midgley 8/10 4874 days 1%
Michelle 10/10 4891 days 1%
TonyB 10/10 4891 days 1%
KandJ 10/10 4922 days 1%
susanmountford 9/10 4922 days 1%
Bjarne 10/10 4922 days 1%
cerlermsw 10/10 4922 days 1%
DaveHarris 9/10 4953 days 1%
Jimmer84 10/10 4953 days 1%
darktower 10/10 4953 days 1%
acharlesedwards 9/10 4983 days 1%
Caragh 10/10 5014 days 1%
stuart01 10/10 5044 days 1%
TomandDave 10/10 5044 days 1%
robpthomas 10/10 5044 days 1%
markearl 9/10 5044 days 1%
Katy Johnson 8/10 5203 days 1%
Julie 9/10 5210 days 1%
Matt Haneline 8/10 5216 days 1%
Bette Eh 10/10 5217 days 1%
Mark Leeuwenburgh 9/10 5233 days 1%
Andrew Koster 9/10 5241 days 1%
Becky Foley 10/10 5242 days 1%
ian1 10/10 5256 days 1%
geoffreyandjean 9/10 5256 days 1%
fogartyh 10/10 5287 days 1%
Nature_love 8/10 5287 days 1%
BrianHart6 10/10 5318 days 1%
donpursche 9/10 5379 days 1%
martinveysey 10/10 5532 days 1%
dylan212 10/10 5593 days 1%
Marge Steve 9/10 5602 days 1%
Don and Barb 8/10 5614 days 1%
Jen Rick 10/10 5617 days 1%
Nigel Petrie 10/10 5706 days 1%
alanvn 9/10 5796 days 1%
Jules77 10/10 5805 days 1%
LowerD 9/10 5921 days 1%
JanL 9/10 5927 days 1%
erikc 9/10 5927 days 1%
keeble 7/10 5927 days 1%
KuzakUSA 8/10 5932 days 1%
GregL 9/10 5946 days 1%
Philip 10/10 5976 days 1%
Melinda 9/10 6012 days 1%
Andrew 5/10 6118 days 0%
ranker_46 10/10 6529 days 1%
qofd 9/10 6628 days 1%
noname 8/10 6692 days 1%
Louise 10/10 6707 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.38% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 120 days. The Sunrise Holidays experience has 2 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Sunrise Holidays experience has been adjusted for 83 days. Adjustments are according to the following table.

Days Adjustment
80 -0.85%
81 -0.86%
82 -0.87%
83 -0.88%
84 -0.89%
85 -0.90%
86 -0.91%

Balancing Adjustment

0.35% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

97%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.