Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Sunrise Holidays

Valid Reviews

227 Valid Reviews

The Sunrise Holidays experience has a total of 234 reviews. There are 227 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 227 valid reviews:

Rating Count Percentage
10/10 170
75%
9/10 40
18%
8/10 13
6%
7/10 2
1%
6/10 0
0%
5/10 1
0%
4/10 0
0%
3/10 0
0%
2/10 1
0%
1/10 0
0%

96.26% Average

The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.26% and is based on 227 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

31 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 227 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 31 face-to-face reviews:

Rating Count Percentage
10/10 9
29%
9/10 13
42%
8/10 7
23%
7/10 1
3%
6/10 0
0%
5/10 1
3%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.71% Average

The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

97.87%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
stephen hailes 10/10 44 days 99.69 100%
Edwin PAYELLE 10/10 166 days 95.63 96%
Adrian Cheetham 10/10 166 days 95.63 96%
Tina Gahlot 10/10 166 days 95.63 96%
Luke 10/10 166 days 95.63 96%
Fontaine Josiane 10/10 195 days 93.97 94%
Adrian Trumper 9/10 195 days 93.97 94%
Andrew Dickson 10/10 195 days 93.97 94%
Ugo Nourry 10/10 226 days 91.91 92%
Marija Kurtin 10/10 226 days 91.91 92%
Daniel Madden 10/10 226 days 91.91 92%
Daniel Benjamin 10/10 257 days 89.53 90%
pete wardlow 10/10 257 days 89.53 90%
Megan Wong 9/10 257 days 89.53 90%
Adrian Pett 9/10 257 days 89.53 90%
James Leech 10/10 257 days 89.53 90%
Kellie Wallace 10/10 257 days 89.53 90%
Peter Worsey 9/10 287 days 86.95 87%
Nick Richards 10/10 287 days 86.95 87%
Julie Morin 10/10 287 days 86.95 87%
Lanny T 9/10 318 days 83.98 84%
Alexandra Zobel-Brown 10/10 318 days 83.98 84%
Lil and Rob 9/10 318 days 83.98 84%
Andrew Hammond 10/10 348 days 80.81 81%
Paul 10/10 440 days 69.32 70%
Martha Duszynska 10/10 501 days 60.23 60%
John B 10/10 532 days 55.15 55%
Dieter Stein 10/10 532 days 55.15 55%
charlie 10/10 532 days 55.15 55%
Bengt Pehrson 10/10 560 days 50.36 51%
Andrew Sanis 10/10 560 days 50.36 51%
Marcel 10/10 560 days 50.36 51%
Hans Stam 10/10 560 days 50.36 51%
Fredrik & Mattias 10/10 560 days 50.36 51%
Geertje and Rein 10/10 560 days 50.36 51%
Nicola 10/10 591 days 45.25 45%
MortenHaek 10/10 591 days 45.25 45%
dino Sikkel 10/10 591 days 45.25 45%
Zena Eyles 9/10 622 days 40.45 41%
Kyle Canton 10/10 622 days 40.45 41%
alan chan 10/10 622 days 40.45 41%
Mark Lechner 10/10 652 days 36.1 36%
Robin Lam 10/10 652 days 36.1 36%
stephen richard 8/10 652 days 34.29 34%
ian kennedy 10/10 652 days 36.1 36%
Jeremy Bennett 10/10 652 days 36.1 36%
Anthony Carroll 9/10 652 days 36.1 36%
Caroline Frank 10/10 652 days 36.1 36%
Marcus Berndt 9/10 652 days 36.1 36%
Tadhg and Ciara 10/10 683 days 31.9 32%
Annette Gordon 10/10 713 days 28.12 28%
Chris Mitts 10/10 713 days 28.12 28%
Nikki Van de Scheur 10/10 713 days 28.12 28%
Liz 10/10 744 days 24.52 25%
Jon Rush 10/10 744 days 24.52 25%
Michael Grozdanovski 10/10 836 days 15.63 16%
Frank Turner 10/10 866 days 13.31 13%
Corinne Veyssiere 10/10 866 days 13.31 13%
Max Mayer-Aull 10/10 897 days 11.21 11%
Millie Benbow 10/10 897 days 11.21 11%
Shelley Sims 10/10 897 days 11.21 11%
Kelvin Lim 10/10 897 days 11.21 11%
Jennifer Pardee 10/10 925 days 9.58 10%
Rodney Tillyer 10/10 925 days 9.58 10%
Graham Johnstone 9/10 925 days 9.58 10%
Katrine Djernes 10/10 956 days 8.06 8%
Lukas Heim 10/10 956 days 8.06 8%
John Graham 7/10 956 days 7.34 7%
Pam Fairbanks 10/10 956 days 8.06 8%
Jen Hack 10/10 956 days 8.06 8%
Janneke van Krieken 10/10 1016 days true 5.99 6%
Courtney Frew 10/10 1017 days 5.96 6%
Arkaitz Garcia Herrera 8/10 1017 days 5.67 6%
Sophie DESTANNES 10/10 1017 days 5.96 6%
Thomas Nauer 10/10 1017 days 5.96 6%
Lynne Mansell 10/10 1017 days 5.96 6%
Bill Shelton 10/10 1017 days 5.96 6%
Angela McDade 10/10 1017 days 5.96 6%
Ieltxu Lauzirika 10/10 1048 days 5.35 5%
Roger Miller 9/10 1048 days 5.35 5%
Les Pick 9/10 1078 days 5.05 5%
Tim Trenwith 10/10 1109 days 4.97 5%
Joël Monin 10/10 1201 days 4.79 5%
Daniella Marlow 10/10 1201 days 4.79 5%
Alexandre Martin 9/10 1227 days 4.74 5%
Jason Morehouse 10/10 1231 days 4.73 5%
Annelie Peters 10/10 1231 days 4.73 5%
Olly 10/10 1231 days 4.73 5%
Kay Simpkin 9/10 1234 days true 4.73 5%
Patrick Meyer 10/10 1244 days true 4.71 5%
Rolf Anton 10/10 1262 days 4.67 5%
Jeremy Bennett 10/10 1262 days 4.67 5%
R Brandsma 9/10 1276 days true 4.65 5%
Alfredo Talin 10/10 1290 days 4.62 5%
Karin Martin 10/10 1290 days 4.62 5%
Magnus Bell 10/10 1321 days 4.56 5%
Carlos Ciller 10/10 1321 days 4.56 5%
Jochen vA 10/10 1321 days 4.56 5%
David Bryant 10/10 1321 days 4.56 5%
Steven Casburn 10/10 1321 days 4.56 5%
Jolien 9/10 1341 days true 4.52 5%
Mark Thompson 10/10 1352 days 4.5 5%
Matt Petrie 10/10 1352 days 4.5 5%
roni naiss 10/10 1382 days 4.44 4%
Harin Kerai 10/10 1382 days 4.44 4%
Gary Smith 10/10 1382 days 4.44 4%
Bev Rankin 9/10 1413 days 4.38 4%
Martyn Hancock 8/10 1413 days 4.16 4%
Vincent Clausen 10/10 1413 days 4.38 4%
Margaret Sheffield 10/10 1413 days 4.38 4%
Mark Fuller 10/10 1443 days 4.32 4%
Brett E 10/10 1505 days 4.2 4%
Vicki Shepherd 2/10 1566 days 3.06 3%
Bjoern Zwiebelberg 10/10 1596 days 4.02 4%
Pierre FALCONETTI 10/10 1596 days 4.02 4%
Phil Townsend 9/10 1596 days 4.02 4%
Lynne Dyck 10/10 1596 days 4.02 4%
Rakcent Wong 10/10 1627 days 3.96 4%
Trevor Beselt 10/10 1627 days 3.96 4%
Martin Goodman 10/10 1656 days 3.9 4%
Steve Paddison 10/10 1656 days 3.9 4%
Kathleen Brown 10/10 1656 days 3.9 4%
Howard Geer 10/10 1656 days 3.9 4%
Alison Gourlay 10/10 1656 days 3.9 4%
Jennifer Ings 10/10 1687 days 3.84 4%
Lynda Coote 8/10 1687 days 3.65 4%
Thomas and leonie 10/10 1687 days 3.84 4%
Ben Thompson 10/10 1687 days 3.84 4%
Ian MacDougall 10/10 1687 days 3.84 4%
paolo battistoni 10/10 1687 days 3.84 4%
thinus van niekerk 9/10 1718 days 3.78 4%
Joanna Stephens 10/10 1718 days 3.78 4%
Rachel Purchase 10/10 1748 days 3.72 4%
Mark Walton 9/10 1748 days 3.72 4%
William Wighton 10/10 1748 days 3.72 4%
Renee Willhuber 10/10 1748 days 3.72 4%
Jean-Marie Versaud 8/10 1748 days 3.54 4%
Luis . 10/10 1779 days 3.66 4%
mtn mtn 10/10 1809 days 3.6 4%
Mike Spiro 10/10 1809 days 3.6 4%
Margaret Kajewski 10/10 1840 days 3.54 4%
tim downing 10/10 1901 days 3.42 3%
Katherine Easterling 10/10 1932 days 3.36 3%
ruben dam 10/10 1932 days 3.36 3%
Barbara Clarke 10/10 1993 days 3.24 3%
francesco bombelli 10/10 2021 days 3.19 3%
Katy Kirby 10/10 2021 days 3.19 3%
Simon von Heugel 10/10 2052 days 3.13 3%
Mikael Hedstrom 10/10 2052 days 3.13 3%
Raz Shapira-Fainburg 10/10 2052 days 3.13 3%
Chris Heaton 10/10 2386 days 2.47 2%
rachandjohn 10/10 2417 days 2.41 2%
Steven Kopstein 10/10 2417 days 2.41 2%
Kelly Hunter 10/10 2417 days 2.41 2%
Jackie Pearson 10/10 2448 days 2.35 2%
Craig 9/10 2478 days 2.29 2%
Maree Dunlop 10/10 2570 days 2.11 2%
Graeme32 10/10 2662 days 1.93 2%
Travellor 10/10 2662 days 1.93 2%
hannahlornsen 10/10 2751 days 1.76 2%
David Law 10/10 2782 days 1.7 2%
David and Sally Wallis 8/10 2804 days true 1.57 2%
millview 10/10 2813 days 1.64 2%
johannesivarsson 10/10 2813 days 1.64 2%
Kleiner 10/10 2813 days 1.64 2%
obyrnej 10/10 2813 days 1.64 2%
Kristina Mårtensson 9/10 2813 days 1.64 2%
clarea 10/10 2843 days 1.58 2%
peteandviv 10/10 2843 days 1.58 2%
TheVons 10/10 2874 days 1.52 2%
Siggy0603 10/10 2996 days 1.28 1%
stacey 10/10 2996 days 1.28 1%
klinehan 10/10 3027 days 1.22 1%
Martin_Sonia 10/10 3027 days 1.22 1%
joelhwa 10/10 3057 days 1.16 1%
PandWBr 10/10 3088 days 1.1 1%
Webb & Muckelt 9/10 3097 days true 1.08 1%
Judith Midgley 8/10 3100 days true 1.02 1%
Michelle 10/10 3117 days 1.04 1%
TonyB 10/10 3117 days 1.04 1%
KandJ 10/10 3148 days 0.98 1%
susanmountford 9/10 3148 days 0.98 1%
Bjarne 10/10 3148 days 0.98 1%
cerlermsw 10/10 3148 days 0.98 1%
DaveHarris 9/10 3179 days 0.92 1%
Jimmer84 10/10 3179 days 0.92 1%
darktower 10/10 3179 days 0.92 1%
acharlesedwards 9/10 3209 days 0.86 1%
Caragh 10/10 3240 days 0.8 1%
stuart01 10/10 3270 days 0.74 1%
TomandDave 10/10 3270 days 0.74 1%
robpthomas 10/10 3270 days 0.74 1%
markearl 9/10 3270 days 0.74 1%
Katy Johnson 8/10 3429 days true 0.41 0%
Julie 9/10 3436 days true 0.42 0%
Matt Haneline 8/10 3442 days true 0.39 0%
Bette Eh 10/10 3443 days true 0.41 0%
Mark Leeuwenburgh 9/10 3459 days true 0.37 0%
Andrew Koster 9/10 3467 days true 0.36 0%
Becky Foley 10/10 3468 days true 0.36 0%
ian1 10/10 3482 days 0.33 0%
geoffreyandjean 9/10 3482 days 0.33 0%
fogartyh 10/10 3513 days 0.27 0%
Nature_love 8/10 3513 days 0.25 0%
BrianHart6 10/10 3544 days 0.21 0%
donpursche 9/10 3605 days 0.09 0%
martinveysey 10/10 3758 days 0.0 0%
dylan212 10/10 3819 days 0.0 0%
Marge Steve 9/10 3828 days true 0.0 0%
Don and Barb 8/10 3840 days true 0.0 0%
Jen Rick 10/10 3843 days true 0.0 0%
Nigel Petrie 10/10 3932 days true 0.0 0%
alanvn 9/10 4022 days true 0.0 0%
Jules77 10/10 4031 days 0.0 0%
LowerD 9/10 4147 days true 0.0 0%
JanL 9/10 4153 days true 0.0 0%
erikc 9/10 4153 days true 0.0 0%
keeble 7/10 4153 days true 0.0 0%
KuzakUSA 8/10 4158 days true 0.0 0%
GregL 9/10 4172 days 0.0 0%
Philip 10/10 4202 days true 0.0 0%
Melinda 9/10 4238 days true 0.0 0%
Andrew 5/10 4344 days true 0.0 0%
ranker_46 10/10 4755 days true 0.0 0%
qofd 9/10 4854 days 0.0 0%
noname 8/10 4918 days true 0.0 0%
Louise 10/10 4933 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.51% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 114 days. The Sunrise Holidays experience has 2 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.83%
2 -2.33%
3 -1.50%
4 -0.67%
5 -0.17%
6 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Sunrise Holidays experience has been adjusted for 15 days. Adjustments are according to the following table.

Days Adjustment
12 -0.14%
13 -0.15%
14 -0.16%
15 -0.17%
16 -0.18%
17 -0.20%
18 -0.21%

Final Ranking Score

95%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.