G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
260 Valid Reviews
The Sunrise Holidays experience has a total of 265 reviews. There are 260 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 200 |
|
77% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.62% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.62% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.64%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stuart Beare | 10/10 | 171 days | 100% |
| FC | 10/10 | 171 days | 100% |
| Marc Langer | 10/10 | 199 days | 99% |
| Ray Heng | 10/10 | 246 days | 98% |
| JP Lauzon | 10/10 | 480 days | 88% |
| David Brooks | 10/10 | 510 days | 87% |
| Mikael | 10/10 | 613 days | 80% |
| Bruce Stephenson | 9/10 | 779 days | 66% |
| JemmaL | 10/10 | 827 days | 62% |
| COUSTEIX Guy | 10/10 | 840 days | 61% |
| Henry Rudyono | 9/10 | 901 days | 54% |
| William Fleszar | 10/10 | 930 days | 51% |
| Patch Bonkemeyer | 10/10 | 930 days | 51% |
| Jessica Holloway | 10/10 | 930 days | 51% |
| Eliot | 10/10 | 961 days | 48% |
| Colin Burke | 10/10 | 961 days | 48% |
| Elliott | 10/10 | 992 days | 45% |
| Kristen Lynch | 10/10 | 992 days | 45% |
| Anne | 10/10 | 1022 days | 42% |
| Brett_E | 10/10 | 1220 days | 26% |
| Marion | 10/10 | 1236 days | 25% |
| Felicity Nicolson | 10/10 | 1236 days | 25% |
| Pierre Bec | 9/10 | 1267 days | 23% |
| Lulu Lundt | 10/10 | 1326 days | 19% |
| Fraser Walkenhorst | 10/10 | 1448 days | 13% |
| Mike & Megan | 10/10 | 1601 days | 8% |
| Sky | 10/10 | 1601 days | 8% |
| Esther Hyde | 10/10 | 2148 days | 4% |
| Emma | 10/10 | 2148 days | 4% |
| SHIH-TING LIN | 10/10 | 2178 days | 4% |
| stephen hailes | 10/10 | 2240 days | 4% |
| Lena | 10/10 | 2240 days | 4% |
| Josephine Moggie | 10/10 | 2270 days | 4% |
| Ash Worthington | 10/10 | 2270 days | 4% |
| Edwin PAYELLE | 10/10 | 2361 days | 4% |
| Adrian Cheetham | 10/10 | 2361 days | 4% |
| Tina Gahlot | 10/10 | 2361 days | 4% |
| Luke | 10/10 | 2362 days | 4% |
| Fontaine Josiane | 10/10 | 2390 days | 4% |
| Adrian Trumper | 9/10 | 2390 days | 4% |
| Andrew Dickson | 10/10 | 2391 days | 4% |
| Ugo Nourry | 10/10 | 2421 days | 4% |
| Marija Kurtin | 10/10 | 2421 days | 4% |
| Daniel Madden | 10/10 | 2422 days | 4% |
| Daniel Benjamin | 10/10 | 2452 days | 4% |
| pete wardlow | 10/10 | 2452 days | 4% |
| Megan Wong | 9/10 | 2452 days | 4% |
| Adrian Pett | 9/10 | 2452 days | 4% |
| James Leech | 10/10 | 2453 days | 4% |
| Kellie Wallace | 10/10 | 2453 days | 4% |
| Peter Worsey | 9/10 | 2482 days | 3% |
| Nick Richards | 10/10 | 2482 days | 4% |
| Julie Morin | 10/10 | 2482 days | 4% |
| Lanny T | 9/10 | 2513 days | 3% |
| Alexandra Zobel-Brown | 10/10 | 2513 days | 3% |
| Lil and Rob | 9/10 | 2514 days | 3% |
| Andrew Hammond | 10/10 | 2544 days | 3% |
| Paul . | 10/10 | 2636 days | 3% |
| Martha Duszynska | 10/10 | 2696 days | 3% |
| John B | 10/10 | 2728 days | 3% |
| Dieter Stein | 10/10 | 2728 days | 3% |
| charlie | 10/10 | 2728 days | 3% |
| Bengt Pehrson | 10/10 | 2755 days | 3% |
| Andrew Sanis | 10/10 | 2756 days | 3% |
| Marcel | 10/10 | 2756 days | 3% |
| Hans Stam | 10/10 | 2756 days | 3% |
| Fredrik & Mattias | 10/10 | 2756 days | 3% |
| Geertje and Rein | 10/10 | 2756 days | 3% |
| Nicola | 10/10 | 2787 days | 3% |
| MortenHaek | 10/10 | 2787 days | 3% |
| dino Sikkel | 10/10 | 2787 days | 3% |
| Zena Eyles | 9/10 | 2817 days | 3% |
| Kyle Canton | 10/10 | 2817 days | 3% |
| alan chan | 10/10 | 2818 days | 3% |
| Mark Lechner | 10/10 | 2847 days | 3% |
| Robin Lam | 10/10 | 2847 days | 3% |
| stephen richard | 8/10 | 2847 days | 3% |
| ian kennedy | 10/10 | 2848 days | 3% |
| Jeremy Bennett | 10/10 | 2848 days | 3% |
| Anthony Carroll | 9/10 | 2848 days | 3% |
| Caroline Frank | 10/10 | 2848 days | 3% |
| Marcus Berndt | 9/10 | 2848 days | 3% |
| Tadhg and Ciara | 10/10 | 2879 days | 3% |
| Annette Gordon | 10/10 | 2908 days | 3% |
| Chris Mitts | 10/10 | 2909 days | 3% |
| Nikki Van de Scheur | 10/10 | 2909 days | 3% |
| Liz | 10/10 | 2939 days | 3% |
| Jon Rush | 10/10 | 2940 days | 3% |
| Michael Grozdanovski | 10/10 | 3031 days | 2% |
| Frank Turner | 10/10 | 3061 days | 2% |
| Corinne Veyssiere | 10/10 | 3061 days | 2% |
| Max Mayer-Aull | 10/10 | 3092 days | 2% |
| Millie Benbow | 10/10 | 3092 days | 2% |
| Shelley Sims | 10/10 | 3093 days | 2% |
| Kelvin Lim | 10/10 | 3093 days | 2% |
| Jennifer Pardee | 10/10 | 3120 days | 2% |
| Rodney Tillyer | 10/10 | 3120 days | 2% |
| Graham Johnstone | 9/10 | 3120 days | 2% |
| Katrine Djernes | 10/10 | 3151 days | 2% |
| Lukas Heim | 10/10 | 3151 days | 2% |
| John Graham | 7/10 | 3151 days | 2% |
| Pam Fairbanks | 10/10 | 3151 days | 2% |
| Jen Hack | 10/10 | 3152 days | 2% |
| Janneke van Krieken | 10/10 | 3212 days | 1% |
| Courtney Frew | 10/10 | 3212 days | 2% |
| Arkaitz Garcia Herrera | 8/10 | 3212 days | 2% |
| Sophie DESTANNES | 10/10 | 3212 days | 2% |
| Thomas Nauer | 10/10 | 3212 days | 2% |
| Lynne Mansell | 10/10 | 3212 days | 2% |
| Bill Shelton | 10/10 | 3212 days | 2% |
| Angela McDade | 10/10 | 3212 days | 2% |
| Ieltxu Lauzirika | 10/10 | 3243 days | 2% |
| Roger Miller | 9/10 | 3243 days | 2% |
| Les Pick | 9/10 | 3273 days | 2% |
| Tim Trenwith | 10/10 | 3304 days | 2% |
| Joël Monin | 10/10 | 3396 days | 2% |
| Daniella Marlow | 10/10 | 3396 days | 2% |
| Alexandre Martin | 9/10 | 3423 days | 2% |
| Jason Morehouse | 10/10 | 3426 days | 2% |
| Annelie Peters | 10/10 | 3426 days | 2% |
| Olly | 10/10 | 3426 days | 2% |
| Kay Simpkin | 9/10 | 3430 days | 1% |
| Patrick Meyer | 10/10 | 3440 days | 1% |
| Rolf Anton | 10/10 | 3457 days | 2% |
| Jeremy Bennett | 10/10 | 3457 days | 2% |
| R Brandsma | 9/10 | 3472 days | 1% |
| Alfredo Talin | 10/10 | 3485 days | 2% |
| Karin Martin | 10/10 | 3485 days | 2% |
| Magnus Bell | 10/10 | 3516 days | 1% |
| Carlos Ciller | 10/10 | 3516 days | 1% |
| Jochen vA | 10/10 | 3516 days | 1% |
| David Bryant | 10/10 | 3516 days | 1% |
| Steven Casburn | 10/10 | 3516 days | 1% |
| Jolien | 9/10 | 3537 days | 1% |
| Mark Thompson | 10/10 | 3547 days | 1% |
| Matt Petrie | 10/10 | 3547 days | 1% |
| roni naiss | 10/10 | 3577 days | 1% |
| Harin Kerai | 10/10 | 3577 days | 1% |
| Gary Smith | 10/10 | 3577 days | 1% |
| Bev Rankin | 9/10 | 3608 days | 1% |
| Martyn Hancock | 8/10 | 3608 days | 1% |
| Vincent Clausen | 10/10 | 3608 days | 1% |
| Margaret Sheffield | 10/10 | 3608 days | 1% |
| Mark Fuller | 10/10 | 3638 days | 1% |
| Brett E | 10/10 | 3700 days | 1% |
| Vicki Shepherd | 2/10 | 3761 days | 0% |
| Bjoern Zwiebelberg | 10/10 | 3791 days | 1% |
| Pierre FALCONETTI | 10/10 | 3791 days | 1% |
| Phil Townsend | 9/10 | 3791 days | 1% |
| Lynne Dyck | 10/10 | 3791 days | 1% |
| Rakcent Wong | 10/10 | 3822 days | 1% |
| Trevor Beselt | 10/10 | 3822 days | 1% |
| Martin Goodman | 10/10 | 3851 days | 1% |
| Steve Paddison | 10/10 | 3851 days | 1% |
| Kathleen Brown | 10/10 | 3851 days | 1% |
| Howard Geer | 10/10 | 3852 days | 1% |
| Alison Gourlay | 10/10 | 3852 days | 1% |
| Jennifer Ings | 10/10 | 3882 days | 1% |
| Lynda Coote | 8/10 | 3882 days | 1% |
| Thomas and leonie | 10/10 | 3882 days | 1% |
| Ben Thompson | 10/10 | 3882 days | 1% |
| Ian MacDougall | 10/10 | 3882 days | 1% |
| paolo battistoni | 10/10 | 3883 days | 1% |
| thinus van niekerk | 9/10 | 3914 days | 1% |
| Joanna Stephens | 10/10 | 3914 days | 1% |
| Rachel Purchase | 10/10 | 3943 days | 1% |
| Mark Walton | 9/10 | 3943 days | 1% |
| William Wighton | 10/10 | 3943 days | 1% |
| Renee Willhuber | 10/10 | 3944 days | 1% |
| Jean-Marie Versaud | 8/10 | 3944 days | 1% |
| Luis . | 10/10 | 3974 days | 1% |
| mtn mtn | 10/10 | 4004 days | 0% |
| Mike Spiro | 10/10 | 4004 days | 0% |
| Margaret Kajewski | 10/10 | 4035 days | 0% |
| tim downing | 10/10 | 4096 days | 0% |
| Katherine Easterling | 10/10 | 4128 days | 0% |
| ruben dam | 10/10 | 4128 days | 0% |
| Barbara Clarke | 10/10 | 4188 days | 0% |
| francesco bombelli | 10/10 | 4216 days | 0% |
| Katy Kirby | 10/10 | 4216 days | 0% |
| Simon von Heugel | 10/10 | 4247 days | 0% |
| Mikael Hedstrom | 10/10 | 4247 days | 0% |
| Raz Shapira-Fainburg | 10/10 | 4247 days | 0% |
| Chris Heaton | 10/10 | 4582 days | 1% |
| rachandjohn | 10/10 | 4613 days | 1% |
| Steven Kopstein | 10/10 | 4613 days | 1% |
| Kelly Hunter | 10/10 | 4613 days | 1% |
| Jackie Pearson | 10/10 | 4644 days | 1% |
| Craig | 9/10 | 4674 days | 1% |
| Maree Dunlop | 10/10 | 4766 days | 1% |
| Graeme32 | 10/10 | 4858 days | 1% |
| Travellor | 10/10 | 4858 days | 1% |
| hannahlornsen | 10/10 | 4947 days | 1% |
| David Law | 10/10 | 4978 days | 1% |
| David and Sally Wallis | 8/10 | 5000 days | 0% |
| millview | 10/10 | 5009 days | 1% |
| johannesivarsson | 10/10 | 5009 days | 1% |
| Kleiner | 10/10 | 5009 days | 1% |
| obyrnej | 10/10 | 5009 days | 1% |
| Kristina Mårtensson | 9/10 | 5009 days | 1% |
| clarea | 10/10 | 5039 days | 1% |
| peteandviv | 10/10 | 5039 days | 1% |
| TheVons | 10/10 | 5070 days | 1% |
| Siggy0603 | 10/10 | 5192 days | 1% |
| stacey | 10/10 | 5192 days | 1% |
| klinehan | 10/10 | 5223 days | 1% |
| Martin_Sonia | 10/10 | 5223 days | 1% |
| joelhwa | 10/10 | 5253 days | 1% |
| PandWBr | 10/10 | 5284 days | 1% |
| Webb & Muckelt | 9/10 | 5293 days | 0% |
| Judith Midgley | 8/10 | 5296 days | 0% |
| Michelle | 10/10 | 5313 days | 1% |
| TonyB | 10/10 | 5313 days | 1% |
| KandJ | 10/10 | 5344 days | 1% |
| susanmountford | 9/10 | 5344 days | 1% |
| Bjarne | 10/10 | 5344 days | 1% |
| cerlermsw | 10/10 | 5344 days | 1% |
| DaveHarris | 9/10 | 5375 days | 1% |
| Jimmer84 | 10/10 | 5375 days | 1% |
| darktower | 10/10 | 5375 days | 1% |
| acharlesedwards | 9/10 | 5405 days | 1% |
| Caragh | 10/10 | 5436 days | 1% |
| stuart01 | 10/10 | 5466 days | 1% |
| TomandDave | 10/10 | 5466 days | 1% |
| robpthomas | 10/10 | 5466 days | 1% |
| markearl | 9/10 | 5466 days | 1% |
| Katy Johnson | 8/10 | 5625 days | 0% |
| Julie | 9/10 | 5632 days | 0% |
| Matt Haneline | 8/10 | 5638 days | 0% |
| Bette Eh | 10/10 | 5639 days | 0% |
| Mark Leeuwenburgh | 9/10 | 5655 days | 0% |
| Andrew Koster | 9/10 | 5663 days | 0% |
| Becky Foley | 10/10 | 5664 days | 0% |
| ian1 | 10/10 | 5678 days | 1% |
| geoffreyandjean | 9/10 | 5678 days | 1% |
| fogartyh | 10/10 | 5709 days | 1% |
| Nature_love | 8/10 | 5709 days | 1% |
| BrianHart6 | 10/10 | 5740 days | 1% |
| donpursche | 9/10 | 5801 days | 1% |
| martinveysey | 10/10 | 5954 days | 1% |
| dylan212 | 10/10 | 6015 days | 1% |
| Marge Steve | 9/10 | 6024 days | 0% |
| Don and Barb | 8/10 | 6036 days | 0% |
| Jen Rick | 10/10 | 6039 days | 0% |
| Nigel Petrie | 10/10 | 6128 days | 0% |
| alanvn | 9/10 | 6218 days | 0% |
| Jules77 | 10/10 | 6227 days | 1% |
| LowerD | 9/10 | 6343 days | 0% |
| JanL | 9/10 | 6349 days | 0% |
| erikc | 9/10 | 6349 days | 0% |
| keeble | 7/10 | 6349 days | 0% |
| KuzakUSA | 8/10 | 6353 days | 0% |
| GregL | 9/10 | 6368 days | 1% |
| Philip | 10/10 | 6398 days | 0% |
| Melinda | 9/10 | 6433 days | 0% |
| Andrew | 5/10 | 6539 days | 0% |
| ranker_46 | 10/10 | 6951 days | 0% |
| qofd | 9/10 | 7050 days | 1% |
| noname | 8/10 | 7114 days | 0% |
| Louise | 10/10 | 7129 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.51% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 110 days. The Sunrise Holidays experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 128 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 125 | -1.48% |
| 126 | -1.49% |
| 127 | -1.50% |
| 128 | -1.51% |
| 129 | -1.52% |
| 130 | -1.54% |
| 131 | -1.55% |
| … | … |
Balancing Adjustment
0.52% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.