Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
234 Valid Reviews
The Sunrise Holidays experience has a total of 241 reviews. There are 234 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 234 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 177 |
|
76% |
| 9/10 | 40 |
|
17% |
| 8/10 | 13 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.37% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.37% and is based on 234 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 234 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.20%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Esther Hyde | 10/10 | 109 days | 100% |
| Emma | 10/10 | 109 days | 100% |
| SHIH-TING LIN | 10/10 | 138 days | 99% |
| COUSTEIX Guy | 10/10 | 200 days | 95% |
| stephen hailes | 10/10 | 200 days | 95% |
| Lena | 10/10 | 200 days | 95% |
| Josephine Moggie | 10/10 | 230 days | 93% |
| Ash Worthington | 10/10 | 230 days | 93% |
| Edwin PAYELLE | 10/10 | 322 days | 85% |
| Adrian Cheetham | 10/10 | 322 days | 85% |
| Tina Gahlot | 10/10 | 322 days | 85% |
| Luke | 10/10 | 323 days | 85% |
| Fontaine Josiane | 10/10 | 351 days | 82% |
| Adrian Trumper | 9/10 | 351 days | 82% |
| Andrew Dickson | 10/10 | 352 days | 82% |
| Ugo Nourry | 10/10 | 382 days | 78% |
| Marija Kurtin | 10/10 | 382 days | 78% |
| Daniel Madden | 10/10 | 383 days | 78% |
| Daniel Benjamin | 10/10 | 413 days | 74% |
| pete wardlow | 10/10 | 413 days | 74% |
| Megan Wong | 9/10 | 413 days | 74% |
| Adrian Pett | 9/10 | 413 days | 74% |
| James Leech | 10/10 | 414 days | 74% |
| Kellie Wallace | 10/10 | 414 days | 74% |
| Peter Worsey | 9/10 | 443 days | 70% |
| Nick Richards | 10/10 | 443 days | 70% |
| Julie Morin | 10/10 | 443 days | 70% |
| Lanny T | 9/10 | 474 days | 66% |
| Alexandra Zobel-Brown | 10/10 | 474 days | 66% |
| Lil and Rob | 9/10 | 475 days | 65% |
| Andrew Hammond | 10/10 | 504 days | 61% |
| Paul | 10/10 | 596 days | 45% |
| Martha Duszynska | 10/10 | 657 days | 36% |
| John B | 10/10 | 689 days | 32% |
| Dieter Stein | 10/10 | 689 days | 32% |
| charlie | 10/10 | 689 days | 32% |
| Bengt Pehrson | 10/10 | 716 days | 28% |
| Andrew Sanis | 10/10 | 717 days | 28% |
| Marcel | 10/10 | 717 days | 28% |
| Hans Stam | 10/10 | 717 days | 28% |
| Fredrik & Mattias | 10/10 | 717 days | 28% |
| Geertje and Rein | 10/10 | 717 days | 28% |
| Nicola | 10/10 | 748 days | 25% |
| MortenHaek | 10/10 | 748 days | 25% |
| dino Sikkel | 10/10 | 748 days | 25% |
| Zena Eyles | 9/10 | 778 days | 21% |
| Kyle Canton | 10/10 | 778 days | 21% |
| alan chan | 10/10 | 779 days | 21% |
| Mark Lechner | 10/10 | 808 days | 18% |
| Robin Lam | 10/10 | 808 days | 18% |
| stephen richard | 8/10 | 808 days | 17% |
| ian kennedy | 10/10 | 809 days | 18% |
| Jeremy Bennett | 10/10 | 809 days | 18% |
| Anthony Carroll | 9/10 | 809 days | 18% |
| Caroline Frank | 10/10 | 809 days | 18% |
| Marcus Berndt | 9/10 | 809 days | 18% |
| Tadhg and Ciara | 10/10 | 840 days | 16% |
| Annette Gordon | 10/10 | 869 days | 13% |
| Chris Mitts | 10/10 | 869 days | 13% |
| Nikki Van de Scheur | 10/10 | 869 days | 13% |
| Liz | 10/10 | 900 days | 11% |
| Jon Rush | 10/10 | 900 days | 11% |
| Michael Grozdanovski | 10/10 | 992 days | 7% |
| Frank Turner | 10/10 | 1022 days | 6% |
| Corinne Veyssiere | 10/10 | 1022 days | 6% |
| Max Mayer-Aull | 10/10 | 1053 days | 5% |
| Millie Benbow | 10/10 | 1053 days | 5% |
| Shelley Sims | 10/10 | 1054 days | 5% |
| Kelvin Lim | 10/10 | 1054 days | 5% |
| Jennifer Pardee | 10/10 | 1081 days | 5% |
| Rodney Tillyer | 10/10 | 1081 days | 5% |
| Graham Johnstone | 9/10 | 1081 days | 5% |
| Katrine Djernes | 10/10 | 1112 days | 5% |
| Lukas Heim | 10/10 | 1112 days | 5% |
| John Graham | 7/10 | 1112 days | 5% |
| Pam Fairbanks | 10/10 | 1112 days | 5% |
| Jen Hack | 10/10 | 1113 days | 5% |
| Janneke van Krieken | 10/10 | 1173 days | 3% |
| Courtney Frew | 10/10 | 1173 days | 5% |
| Arkaitz Garcia Herrera | 8/10 | 1173 days | 5% |
| Sophie DESTANNES | 10/10 | 1173 days | 5% |
| Thomas Nauer | 10/10 | 1173 days | 5% |
| Lynne Mansell | 10/10 | 1173 days | 5% |
| Bill Shelton | 10/10 | 1173 days | 5% |
| Angela McDade | 10/10 | 1173 days | 5% |
| Ieltxu Lauzirika | 10/10 | 1204 days | 5% |
| Roger Miller | 9/10 | 1204 days | 5% |
| Les Pick | 9/10 | 1234 days | 5% |
| Tim Trenwith | 10/10 | 1265 days | 5% |
| Joël Monin | 10/10 | 1357 days | 5% |
| Daniella Marlow | 10/10 | 1357 days | 5% |
| Alexandre Martin | 9/10 | 1383 days | 5% |
| Jason Morehouse | 10/10 | 1387 days | 4% |
| Annelie Peters | 10/10 | 1387 days | 4% |
| Olly | 10/10 | 1387 days | 4% |
| Kay Simpkin | 9/10 | 1391 days | 3% |
| Patrick Meyer | 10/10 | 1401 days | 3% |
| Rolf Anton | 10/10 | 1418 days | 4% |
| Jeremy Bennett | 10/10 | 1418 days | 4% |
| R Brandsma | 9/10 | 1433 days | 3% |
| Alfredo Talin | 10/10 | 1446 days | 4% |
| Karin Martin | 10/10 | 1446 days | 4% |
| Magnus Bell | 10/10 | 1477 days | 4% |
| Carlos Ciller | 10/10 | 1477 days | 4% |
| Jochen vA | 10/10 | 1477 days | 4% |
| David Bryant | 10/10 | 1477 days | 4% |
| Steven Casburn | 10/10 | 1477 days | 4% |
| Jolien | 9/10 | 1498 days | 3% |
| Mark Thompson | 10/10 | 1508 days | 4% |
| Matt Petrie | 10/10 | 1508 days | 4% |
| roni naiss | 10/10 | 1538 days | 4% |
| Harin Kerai | 10/10 | 1538 days | 4% |
| Gary Smith | 10/10 | 1538 days | 4% |
| Bev Rankin | 9/10 | 1569 days | 4% |
| Martyn Hancock | 8/10 | 1569 days | 4% |
| Vincent Clausen | 10/10 | 1569 days | 4% |
| Margaret Sheffield | 10/10 | 1569 days | 4% |
| Mark Fuller | 10/10 | 1599 days | 4% |
| Brett E | 10/10 | 1661 days | 4% |
| Vicki Shepherd | 2/10 | 1722 days | 3% |
| Bjoern Zwiebelberg | 10/10 | 1752 days | 4% |
| Pierre FALCONETTI | 10/10 | 1752 days | 4% |
| Phil Townsend | 9/10 | 1752 days | 4% |
| Lynne Dyck | 10/10 | 1752 days | 4% |
| Rakcent Wong | 10/10 | 1783 days | 4% |
| Trevor Beselt | 10/10 | 1783 days | 4% |
| Martin Goodman | 10/10 | 1812 days | 4% |
| Steve Paddison | 10/10 | 1812 days | 4% |
| Kathleen Brown | 10/10 | 1812 days | 4% |
| Howard Geer | 10/10 | 1813 days | 4% |
| Alison Gourlay | 10/10 | 1813 days | 4% |
| Jennifer Ings | 10/10 | 1843 days | 4% |
| Lynda Coote | 8/10 | 1843 days | 3% |
| Thomas and leonie | 10/10 | 1843 days | 4% |
| Ben Thompson | 10/10 | 1843 days | 4% |
| Ian MacDougall | 10/10 | 1843 days | 4% |
| paolo battistoni | 10/10 | 1844 days | 4% |
| thinus van niekerk | 9/10 | 1875 days | 4% |
| Joanna Stephens | 10/10 | 1875 days | 4% |
| Rachel Purchase | 10/10 | 1904 days | 3% |
| Mark Walton | 9/10 | 1904 days | 3% |
| William Wighton | 10/10 | 1904 days | 3% |
| Renee Willhuber | 10/10 | 1905 days | 3% |
| Jean-Marie Versaud | 8/10 | 1905 days | 3% |
| Luis . | 10/10 | 1935 days | 3% |
| mtn mtn | 10/10 | 1965 days | 3% |
| Mike Spiro | 10/10 | 1965 days | 3% |
| Margaret Kajewski | 10/10 | 1996 days | 3% |
| tim downing | 10/10 | 2057 days | 3% |
| Katherine Easterling | 10/10 | 2088 days | 3% |
| ruben dam | 10/10 | 2088 days | 3% |
| Barbara Clarke | 10/10 | 2149 days | 3% |
| francesco bombelli | 10/10 | 2177 days | 3% |
| Katy Kirby | 10/10 | 2177 days | 3% |
| Simon von Heugel | 10/10 | 2208 days | 3% |
| Mikael Hedstrom | 10/10 | 2208 days | 3% |
| Raz Shapira-Fainburg | 10/10 | 2208 days | 3% |
| Chris Heaton | 10/10 | 2543 days | 2% |
| rachandjohn | 10/10 | 2574 days | 2% |
| Steven Kopstein | 10/10 | 2574 days | 2% |
| Kelly Hunter | 10/10 | 2574 days | 2% |
| Jackie Pearson | 10/10 | 2605 days | 2% |
| Craig | 9/10 | 2635 days | 2% |
| Maree Dunlop | 10/10 | 2726 days | 2% |
| Graeme32 | 10/10 | 2818 days | 2% |
| Travellor | 10/10 | 2818 days | 2% |
| hannahlornsen | 10/10 | 2908 days | 1% |
| David Law | 10/10 | 2939 days | 1% |
| David and Sally Wallis | 8/10 | 2961 days | 1% |
| millview | 10/10 | 2970 days | 1% |
| johannesivarsson | 10/10 | 2970 days | 1% |
| Kleiner | 10/10 | 2970 days | 1% |
| obyrnej | 10/10 | 2970 days | 1% |
| Kristina Mårtensson | 9/10 | 2970 days | 1% |
| clarea | 10/10 | 3000 days | 1% |
| peteandviv | 10/10 | 3000 days | 1% |
| TheVons | 10/10 | 3031 days | 1% |
| Siggy0603 | 10/10 | 3152 days | 1% |
| stacey | 10/10 | 3152 days | 1% |
| klinehan | 10/10 | 3183 days | 1% |
| Martin_Sonia | 10/10 | 3183 days | 1% |
| joelhwa | 10/10 | 3214 days | 1% |
| PandWBr | 10/10 | 3245 days | 1% |
| Webb & Muckelt | 9/10 | 3254 days | 1% |
| Judith Midgley | 8/10 | 3257 days | 0% |
| Michelle | 10/10 | 3274 days | 1% |
| TonyB | 10/10 | 3274 days | 1% |
| KandJ | 10/10 | 3305 days | 1% |
| susanmountford | 9/10 | 3305 days | 1% |
| Bjarne | 10/10 | 3305 days | 1% |
| cerlermsw | 10/10 | 3305 days | 1% |
| DaveHarris | 9/10 | 3336 days | 1% |
| Jimmer84 | 10/10 | 3336 days | 1% |
| darktower | 10/10 | 3336 days | 1% |
| acharlesedwards | 9/10 | 3366 days | 1% |
| Caragh | 10/10 | 3397 days | 0% |
| stuart01 | 10/10 | 3426 days | 0% |
| TomandDave | 10/10 | 3426 days | 0% |
| robpthomas | 10/10 | 3426 days | 0% |
| markearl | 9/10 | 3426 days | 0% |
| Katy Johnson | 8/10 | 3586 days | 0% |
| Julie | 9/10 | 3593 days | 0% |
| Matt Haneline | 8/10 | 3599 days | 0% |
| Bette Eh | 10/10 | 3600 days | 0% |
| Mark Leeuwenburgh | 9/10 | 3616 days | 0% |
| Andrew Koster | 9/10 | 3624 days | 0% |
| Becky Foley | 10/10 | 3625 days | 0% |
| ian1 | 10/10 | 3639 days | 0% |
| geoffreyandjean | 9/10 | 3639 days | 0% |
| fogartyh | 10/10 | 3670 days | 1% |
| Nature_love | 8/10 | 3670 days | 1% |
| BrianHart6 | 10/10 | 3701 days | 1% |
| donpursche | 9/10 | 3762 days | 1% |
| martinveysey | 10/10 | 3914 days | 1% |
| dylan212 | 10/10 | 3976 days | 1% |
| Marge Steve | 9/10 | 3985 days | 1% |
| Don and Barb | 8/10 | 3997 days | 1% |
| Jen Rick | 10/10 | 4000 days | 1% |
| Nigel Petrie | 10/10 | 4089 days | 1% |
| alanvn | 9/10 | 4178 days | 1% |
| Jules77 | 10/10 | 4187 days | 1% |
| LowerD | 9/10 | 4303 days | 1% |
| JanL | 9/10 | 4310 days | 1% |
| erikc | 9/10 | 4310 days | 1% |
| keeble | 7/10 | 4310 days | 1% |
| KuzakUSA | 8/10 | 4314 days | 1% |
| GregL | 9/10 | 4329 days | 1% |
| Philip | 10/10 | 4359 days | 1% |
| Melinda | 9/10 | 4394 days | 1% |
| Andrew | 5/10 | 4500 days | 0% |
| ranker_46 | 10/10 | 4911 days | 1% |
| qofd | 9/10 | 5010 days | 1% |
| noname | 8/10 | 5075 days | 1% |
| Louise | 10/10 | 5090 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.39% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 46 days. The Sunrise Holidays experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.83% |
| 2 | -2.33% |
| 3 | -1.50% |
| 4 | -0.67% |
| 5 | -0.17% |
| 6 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 27 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 24 | -0.49% |
| 25 | -0.51% |
| 26 | -0.53% |
| 27 | -0.55% |
| 28 | -0.57% |
| 29 | -0.59% |
| 30 | -0.61% |
| … | … |
Final Ranking Score
95%
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.