Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
260 Valid Reviews
The Sunrise Holidays experience has a total of 265 reviews. There are 260 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 200 |
|
77% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.62% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.62% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.63%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stuart Beare | 10/10 | 52 days | 100% |
| FC | 10/10 | 52 days | 100% |
| Marc Langer | 10/10 | 80 days | 100% |
| Ray Heng | 10/10 | 127 days | 99% |
| JP Lauzon | 10/10 | 361 days | 93% |
| David Brooks | 10/10 | 391 days | 91% |
| Mikael | 10/10 | 494 days | 86% |
| Bruce Stephenson | 9/10 | 660 days | 74% |
| JemmaL | 10/10 | 708 days | 71% |
| COUSTEIX Guy | 10/10 | 721 days | 70% |
| Henry Rudyono | 9/10 | 782 days | 64% |
| William Fleszar | 10/10 | 811 days | 62% |
| Patch Bonkemeyer | 10/10 | 811 days | 62% |
| Jessica Holloway | 10/10 | 811 days | 62% |
| Eliot | 10/10 | 842 days | 59% |
| Colin Burke | 10/10 | 842 days | 59% |
| Elliott | 10/10 | 873 days | 56% |
| Kristen Lynch | 10/10 | 873 days | 56% |
| Anne | 10/10 | 903 days | 53% |
| Brett_E | 10/10 | 1101 days | 35% |
| Marion | 10/10 | 1117 days | 33% |
| Felicity Nicolson | 10/10 | 1117 days | 33% |
| Pierre Bec | 9/10 | 1148 days | 31% |
| Lulu Lundt | 10/10 | 1207 days | 26% |
| Fraser Walkenhorst | 10/10 | 1329 days | 19% |
| Mike & Megan | 10/10 | 1482 days | 11% |
| Sky | 10/10 | 1482 days | 11% |
| Esther Hyde | 10/10 | 2029 days | 4% |
| Emma | 10/10 | 2029 days | 4% |
| SHIH-TING LIN | 10/10 | 2059 days | 4% |
| stephen hailes | 10/10 | 2121 days | 4% |
| Lena | 10/10 | 2121 days | 4% |
| Josephine Moggie | 10/10 | 2151 days | 4% |
| Ash Worthington | 10/10 | 2151 days | 4% |
| Edwin PAYELLE | 10/10 | 2243 days | 4% |
| Adrian Cheetham | 10/10 | 2243 days | 4% |
| Tina Gahlot | 10/10 | 2243 days | 4% |
| Luke | 10/10 | 2243 days | 4% |
| Fontaine Josiane | 10/10 | 2272 days | 4% |
| Adrian Trumper | 9/10 | 2272 days | 4% |
| Andrew Dickson | 10/10 | 2272 days | 4% |
| Ugo Nourry | 10/10 | 2303 days | 4% |
| Marija Kurtin | 10/10 | 2303 days | 4% |
| Daniel Madden | 10/10 | 2303 days | 4% |
| Daniel Benjamin | 10/10 | 2334 days | 4% |
| pete wardlow | 10/10 | 2334 days | 4% |
| Megan Wong | 9/10 | 2334 days | 3% |
| Adrian Pett | 9/10 | 2334 days | 3% |
| James Leech | 10/10 | 2334 days | 4% |
| Kellie Wallace | 10/10 | 2334 days | 4% |
| Peter Worsey | 9/10 | 2364 days | 3% |
| Nick Richards | 10/10 | 2364 days | 3% |
| Julie Morin | 10/10 | 2364 days | 3% |
| Lanny T | 9/10 | 2395 days | 3% |
| Alexandra Zobel-Brown | 10/10 | 2395 days | 3% |
| Lil and Rob | 9/10 | 2395 days | 3% |
| Andrew Hammond | 10/10 | 2425 days | 3% |
| Paul . | 10/10 | 2517 days | 3% |
| Martha Duszynska | 10/10 | 2578 days | 3% |
| John B | 10/10 | 2609 days | 3% |
| Dieter Stein | 10/10 | 2609 days | 3% |
| charlie | 10/10 | 2609 days | 3% |
| Bengt Pehrson | 10/10 | 2637 days | 3% |
| Andrew Sanis | 10/10 | 2637 days | 3% |
| Marcel | 10/10 | 2637 days | 3% |
| Hans Stam | 10/10 | 2637 days | 3% |
| Fredrik & Mattias | 10/10 | 2637 days | 3% |
| Geertje and Rein | 10/10 | 2637 days | 3% |
| Nicola | 10/10 | 2668 days | 3% |
| MortenHaek | 10/10 | 2668 days | 3% |
| dino Sikkel | 10/10 | 2668 days | 3% |
| Zena Eyles | 9/10 | 2699 days | 3% |
| Kyle Canton | 10/10 | 2699 days | 3% |
| alan chan | 10/10 | 2699 days | 3% |
| Mark Lechner | 10/10 | 2729 days | 3% |
| Robin Lam | 10/10 | 2729 days | 3% |
| stephen richard | 8/10 | 2729 days | 3% |
| ian kennedy | 10/10 | 2729 days | 3% |
| Jeremy Bennett | 10/10 | 2729 days | 3% |
| Anthony Carroll | 9/10 | 2729 days | 3% |
| Caroline Frank | 10/10 | 2729 days | 3% |
| Marcus Berndt | 9/10 | 2729 days | 3% |
| Tadhg and Ciara | 10/10 | 2760 days | 3% |
| Annette Gordon | 10/10 | 2790 days | 3% |
| Chris Mitts | 10/10 | 2790 days | 3% |
| Nikki Van de Scheur | 10/10 | 2790 days | 3% |
| Liz | 10/10 | 2821 days | 3% |
| Jon Rush | 10/10 | 2821 days | 3% |
| Michael Grozdanovski | 10/10 | 2913 days | 2% |
| Frank Turner | 10/10 | 2943 days | 2% |
| Corinne Veyssiere | 10/10 | 2943 days | 2% |
| Max Mayer-Aull | 10/10 | 2974 days | 2% |
| Millie Benbow | 10/10 | 2974 days | 2% |
| Shelley Sims | 10/10 | 2974 days | 2% |
| Kelvin Lim | 10/10 | 2974 days | 2% |
| Jennifer Pardee | 10/10 | 3002 days | 2% |
| Rodney Tillyer | 10/10 | 3002 days | 2% |
| Graham Johnstone | 9/10 | 3002 days | 2% |
| Katrine Djernes | 10/10 | 3033 days | 2% |
| Lukas Heim | 10/10 | 3033 days | 2% |
| John Graham | 7/10 | 3033 days | 2% |
| Pam Fairbanks | 10/10 | 3033 days | 2% |
| Jen Hack | 10/10 | 3033 days | 2% |
| Janneke van Krieken | 10/10 | 3093 days | 1% |
| Courtney Frew | 10/10 | 3094 days | 2% |
| Arkaitz Garcia Herrera | 8/10 | 3094 days | 2% |
| Sophie DESTANNES | 10/10 | 3094 days | 2% |
| Thomas Nauer | 10/10 | 3094 days | 2% |
| Lynne Mansell | 10/10 | 3094 days | 2% |
| Bill Shelton | 10/10 | 3094 days | 2% |
| Angela McDade | 10/10 | 3094 days | 2% |
| Ieltxu Lauzirika | 10/10 | 3125 days | 2% |
| Roger Miller | 9/10 | 3125 days | 2% |
| Les Pick | 9/10 | 3155 days | 2% |
| Tim Trenwith | 10/10 | 3186 days | 2% |
| Joël Monin | 10/10 | 3278 days | 2% |
| Daniella Marlow | 10/10 | 3278 days | 2% |
| Alexandre Martin | 9/10 | 3304 days | 2% |
| Jason Morehouse | 10/10 | 3308 days | 2% |
| Annelie Peters | 10/10 | 3308 days | 2% |
| Olly | 10/10 | 3308 days | 2% |
| Kay Simpkin | 9/10 | 3311 days | 1% |
| Patrick Meyer | 10/10 | 3321 days | 1% |
| Rolf Anton | 10/10 | 3339 days | 2% |
| Jeremy Bennett | 10/10 | 3339 days | 2% |
| R Brandsma | 9/10 | 3353 days | 1% |
| Alfredo Talin | 10/10 | 3367 days | 2% |
| Karin Martin | 10/10 | 3367 days | 2% |
| Magnus Bell | 10/10 | 3398 days | 1% |
| Carlos Ciller | 10/10 | 3398 days | 1% |
| Jochen vA | 10/10 | 3398 days | 1% |
| David Bryant | 10/10 | 3398 days | 1% |
| Steven Casburn | 10/10 | 3398 days | 1% |
| Jolien | 9/10 | 3418 days | 1% |
| Mark Thompson | 10/10 | 3429 days | 1% |
| Matt Petrie | 10/10 | 3429 days | 1% |
| roni naiss | 10/10 | 3459 days | 1% |
| Harin Kerai | 10/10 | 3459 days | 1% |
| Gary Smith | 10/10 | 3459 days | 1% |
| Bev Rankin | 9/10 | 3490 days | 1% |
| Martyn Hancock | 8/10 | 3490 days | 1% |
| Vincent Clausen | 10/10 | 3490 days | 1% |
| Margaret Sheffield | 10/10 | 3490 days | 1% |
| Mark Fuller | 10/10 | 3520 days | 1% |
| Brett E | 10/10 | 3582 days | 1% |
| Vicki Shepherd | 2/10 | 3643 days | 0% |
| Bjoern Zwiebelberg | 10/10 | 3673 days | 1% |
| Pierre FALCONETTI | 10/10 | 3673 days | 1% |
| Phil Townsend | 9/10 | 3673 days | 1% |
| Lynne Dyck | 10/10 | 3673 days | 1% |
| Rakcent Wong | 10/10 | 3704 days | 1% |
| Trevor Beselt | 10/10 | 3704 days | 1% |
| Martin Goodman | 10/10 | 3733 days | 1% |
| Steve Paddison | 10/10 | 3733 days | 1% |
| Kathleen Brown | 10/10 | 3733 days | 1% |
| Howard Geer | 10/10 | 3733 days | 1% |
| Alison Gourlay | 10/10 | 3733 days | 1% |
| Jennifer Ings | 10/10 | 3764 days | 1% |
| Lynda Coote | 8/10 | 3764 days | 1% |
| Thomas and leonie | 10/10 | 3764 days | 1% |
| Ben Thompson | 10/10 | 3764 days | 1% |
| Ian MacDougall | 10/10 | 3764 days | 1% |
| paolo battistoni | 10/10 | 3764 days | 1% |
| thinus van niekerk | 9/10 | 3795 days | 1% |
| Joanna Stephens | 10/10 | 3795 days | 1% |
| Rachel Purchase | 10/10 | 3825 days | 1% |
| Mark Walton | 9/10 | 3825 days | 1% |
| William Wighton | 10/10 | 3825 days | 1% |
| Renee Willhuber | 10/10 | 3825 days | 1% |
| Jean-Marie Versaud | 8/10 | 3825 days | 1% |
| Luis . | 10/10 | 3856 days | 1% |
| mtn mtn | 10/10 | 3886 days | 0% |
| Mike Spiro | 10/10 | 3886 days | 0% |
| Margaret Kajewski | 10/10 | 3917 days | 0% |
| tim downing | 10/10 | 3978 days | 0% |
| Katherine Easterling | 10/10 | 4009 days | 0% |
| ruben dam | 10/10 | 4009 days | 0% |
| Barbara Clarke | 10/10 | 4070 days | 0% |
| francesco bombelli | 10/10 | 4098 days | 0% |
| Katy Kirby | 10/10 | 4098 days | 0% |
| Simon von Heugel | 10/10 | 4129 days | 0% |
| Mikael Hedstrom | 10/10 | 4129 days | 0% |
| Raz Shapira-Fainburg | 10/10 | 4129 days | 0% |
| Chris Heaton | 10/10 | 4463 days | 1% |
| rachandjohn | 10/10 | 4494 days | 1% |
| Steven Kopstein | 10/10 | 4494 days | 1% |
| Kelly Hunter | 10/10 | 4494 days | 1% |
| Jackie Pearson | 10/10 | 4525 days | 1% |
| Craig | 9/10 | 4555 days | 1% |
| Maree Dunlop | 10/10 | 4647 days | 1% |
| Graeme32 | 10/10 | 4739 days | 1% |
| Travellor | 10/10 | 4739 days | 1% |
| hannahlornsen | 10/10 | 4828 days | 1% |
| David Law | 10/10 | 4859 days | 1% |
| David and Sally Wallis | 8/10 | 4881 days | 0% |
| millview | 10/10 | 4890 days | 1% |
| johannesivarsson | 10/10 | 4890 days | 1% |
| Kleiner | 10/10 | 4890 days | 1% |
| obyrnej | 10/10 | 4890 days | 1% |
| Kristina Mårtensson | 9/10 | 4890 days | 1% |
| clarea | 10/10 | 4920 days | 1% |
| peteandviv | 10/10 | 4920 days | 1% |
| TheVons | 10/10 | 4951 days | 1% |
| Siggy0603 | 10/10 | 5073 days | 1% |
| stacey | 10/10 | 5073 days | 1% |
| klinehan | 10/10 | 5104 days | 1% |
| Martin_Sonia | 10/10 | 5104 days | 1% |
| joelhwa | 10/10 | 5134 days | 1% |
| PandWBr | 10/10 | 5165 days | 1% |
| Webb & Muckelt | 9/10 | 5174 days | 0% |
| Judith Midgley | 8/10 | 5177 days | 0% |
| Michelle | 10/10 | 5194 days | 1% |
| TonyB | 10/10 | 5194 days | 1% |
| KandJ | 10/10 | 5225 days | 1% |
| susanmountford | 9/10 | 5225 days | 1% |
| Bjarne | 10/10 | 5225 days | 1% |
| cerlermsw | 10/10 | 5225 days | 1% |
| DaveHarris | 9/10 | 5256 days | 1% |
| Jimmer84 | 10/10 | 5256 days | 1% |
| darktower | 10/10 | 5256 days | 1% |
| acharlesedwards | 9/10 | 5286 days | 1% |
| Caragh | 10/10 | 5317 days | 1% |
| stuart01 | 10/10 | 5347 days | 1% |
| TomandDave | 10/10 | 5347 days | 1% |
| robpthomas | 10/10 | 5347 days | 1% |
| markearl | 9/10 | 5347 days | 1% |
| Katy Johnson | 8/10 | 5506 days | 0% |
| Julie | 9/10 | 5513 days | 0% |
| Matt Haneline | 8/10 | 5519 days | 0% |
| Bette Eh | 10/10 | 5520 days | 0% |
| Mark Leeuwenburgh | 9/10 | 5536 days | 0% |
| Andrew Koster | 9/10 | 5544 days | 0% |
| Becky Foley | 10/10 | 5545 days | 0% |
| ian1 | 10/10 | 5559 days | 1% |
| geoffreyandjean | 9/10 | 5559 days | 1% |
| fogartyh | 10/10 | 5590 days | 1% |
| Nature_love | 8/10 | 5590 days | 0% |
| BrianHart6 | 10/10 | 5621 days | 1% |
| donpursche | 9/10 | 5682 days | 1% |
| martinveysey | 10/10 | 5835 days | 1% |
| dylan212 | 10/10 | 5896 days | 1% |
| Marge Steve | 9/10 | 5905 days | 0% |
| Don and Barb | 8/10 | 5917 days | 0% |
| Jen Rick | 10/10 | 5920 days | 0% |
| Nigel Petrie | 10/10 | 6009 days | 0% |
| alanvn | 9/10 | 6099 days | 0% |
| Jules77 | 10/10 | 6108 days | 1% |
| LowerD | 9/10 | 6224 days | 0% |
| JanL | 9/10 | 6230 days | 0% |
| erikc | 9/10 | 6230 days | 0% |
| keeble | 7/10 | 6230 days | 0% |
| KuzakUSA | 8/10 | 6235 days | 0% |
| GregL | 9/10 | 6249 days | 1% |
| Philip | 10/10 | 6280 days | 0% |
| Melinda | 9/10 | 6315 days | 0% |
| Andrew | 5/10 | 6421 days | 0% |
| ranker_46 | 10/10 | 6832 days | 0% |
| qofd | 9/10 | 6931 days | 1% |
| noname | 8/10 | 6995 days | 0% |
| Louise | 10/10 | 7010 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.52% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 70 days. The Sunrise Holidays experience has 3 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 9 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 6 | -0.10% |
| 7 | -0.12% |
| 8 | -0.13% |
| 9 | -0.15% |
| 10 | -0.17% |
| 11 | -0.18% |
| 12 | -0.20% |
| … | … |
Balancing Adjustment
0.16% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
98%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.