Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
260 Valid Reviews
The Sunrise Holidays experience has a total of 265 reviews. There are 260 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 200 |
|
77% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.62% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.62% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.63%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stuart Beare | 10/10 | 120 days | 100% |
| FC | 10/10 | 120 days | 100% |
| Marc Langer | 10/10 | 148 days | 100% |
| Ray Heng | 10/10 | 195 days | 99% |
| JP Lauzon | 10/10 | 429 days | 90% |
| David Brooks | 10/10 | 459 days | 89% |
| Mikael | 10/10 | 562 days | 83% |
| Bruce Stephenson | 9/10 | 728 days | 70% |
| JemmaL | 10/10 | 776 days | 66% |
| COUSTEIX Guy | 10/10 | 789 days | 65% |
| Henry Rudyono | 9/10 | 850 days | 59% |
| William Fleszar | 10/10 | 879 days | 56% |
| Patch Bonkemeyer | 10/10 | 879 days | 56% |
| Jessica Holloway | 10/10 | 879 days | 56% |
| Eliot | 10/10 | 910 days | 53% |
| Colin Burke | 10/10 | 910 days | 53% |
| Elliott | 10/10 | 941 days | 50% |
| Kristen Lynch | 10/10 | 941 days | 50% |
| Anne | 10/10 | 971 days | 47% |
| Brett_E | 10/10 | 1169 days | 30% |
| Marion | 10/10 | 1185 days | 28% |
| Felicity Nicolson | 10/10 | 1185 days | 28% |
| Pierre Bec | 9/10 | 1216 days | 26% |
| Lulu Lundt | 10/10 | 1275 days | 22% |
| Fraser Walkenhorst | 10/10 | 1397 days | 15% |
| Mike & Megan | 10/10 | 1550 days | 9% |
| Sky | 10/10 | 1550 days | 9% |
| Esther Hyde | 10/10 | 2097 days | 4% |
| Emma | 10/10 | 2097 days | 4% |
| SHIH-TING LIN | 10/10 | 2127 days | 4% |
| stephen hailes | 10/10 | 2189 days | 4% |
| Lena | 10/10 | 2189 days | 4% |
| Josephine Moggie | 10/10 | 2219 days | 4% |
| Ash Worthington | 10/10 | 2219 days | 4% |
| Edwin PAYELLE | 10/10 | 2311 days | 4% |
| Adrian Cheetham | 10/10 | 2311 days | 4% |
| Tina Gahlot | 10/10 | 2311 days | 4% |
| Luke | 10/10 | 2311 days | 4% |
| Fontaine Josiane | 10/10 | 2340 days | 4% |
| Adrian Trumper | 9/10 | 2340 days | 4% |
| Andrew Dickson | 10/10 | 2340 days | 4% |
| Ugo Nourry | 10/10 | 2371 days | 4% |
| Marija Kurtin | 10/10 | 2371 days | 4% |
| Daniel Madden | 10/10 | 2371 days | 4% |
| Daniel Benjamin | 10/10 | 2402 days | 4% |
| pete wardlow | 10/10 | 2402 days | 4% |
| Megan Wong | 9/10 | 2402 days | 4% |
| Adrian Pett | 9/10 | 2402 days | 4% |
| James Leech | 10/10 | 2402 days | 4% |
| Kellie Wallace | 10/10 | 2402 days | 4% |
| Peter Worsey | 9/10 | 2432 days | 3% |
| Nick Richards | 10/10 | 2432 days | 3% |
| Julie Morin | 10/10 | 2432 days | 3% |
| Lanny T | 9/10 | 2463 days | 3% |
| Alexandra Zobel-Brown | 10/10 | 2463 days | 3% |
| Lil and Rob | 9/10 | 2463 days | 3% |
| Andrew Hammond | 10/10 | 2493 days | 3% |
| Paul . | 10/10 | 2585 days | 3% |
| Martha Duszynska | 10/10 | 2646 days | 3% |
| John B | 10/10 | 2677 days | 3% |
| Dieter Stein | 10/10 | 2677 days | 3% |
| charlie | 10/10 | 2677 days | 3% |
| Bengt Pehrson | 10/10 | 2705 days | 3% |
| Andrew Sanis | 10/10 | 2705 days | 3% |
| Marcel | 10/10 | 2705 days | 3% |
| Hans Stam | 10/10 | 2705 days | 3% |
| Fredrik & Mattias | 10/10 | 2705 days | 3% |
| Geertje and Rein | 10/10 | 2705 days | 3% |
| Nicola | 10/10 | 2736 days | 3% |
| MortenHaek | 10/10 | 2736 days | 3% |
| dino Sikkel | 10/10 | 2736 days | 3% |
| Zena Eyles | 9/10 | 2767 days | 3% |
| Kyle Canton | 10/10 | 2767 days | 3% |
| alan chan | 10/10 | 2767 days | 3% |
| Mark Lechner | 10/10 | 2797 days | 3% |
| Robin Lam | 10/10 | 2797 days | 3% |
| stephen richard | 8/10 | 2797 days | 3% |
| ian kennedy | 10/10 | 2797 days | 3% |
| Jeremy Bennett | 10/10 | 2797 days | 3% |
| Anthony Carroll | 9/10 | 2797 days | 3% |
| Caroline Frank | 10/10 | 2797 days | 3% |
| Marcus Berndt | 9/10 | 2797 days | 3% |
| Tadhg and Ciara | 10/10 | 2828 days | 3% |
| Annette Gordon | 10/10 | 2858 days | 3% |
| Chris Mitts | 10/10 | 2858 days | 3% |
| Nikki Van de Scheur | 10/10 | 2858 days | 3% |
| Liz | 10/10 | 2889 days | 3% |
| Jon Rush | 10/10 | 2889 days | 3% |
| Michael Grozdanovski | 10/10 | 2981 days | 2% |
| Frank Turner | 10/10 | 3011 days | 2% |
| Corinne Veyssiere | 10/10 | 3011 days | 2% |
| Max Mayer-Aull | 10/10 | 3042 days | 2% |
| Millie Benbow | 10/10 | 3042 days | 2% |
| Shelley Sims | 10/10 | 3042 days | 2% |
| Kelvin Lim | 10/10 | 3042 days | 2% |
| Jennifer Pardee | 10/10 | 3070 days | 2% |
| Rodney Tillyer | 10/10 | 3070 days | 2% |
| Graham Johnstone | 9/10 | 3070 days | 2% |
| Katrine Djernes | 10/10 | 3101 days | 2% |
| Lukas Heim | 10/10 | 3101 days | 2% |
| John Graham | 7/10 | 3101 days | 2% |
| Pam Fairbanks | 10/10 | 3101 days | 2% |
| Jen Hack | 10/10 | 3101 days | 2% |
| Janneke van Krieken | 10/10 | 3161 days | 1% |
| Courtney Frew | 10/10 | 3162 days | 2% |
| Arkaitz Garcia Herrera | 8/10 | 3162 days | 2% |
| Sophie DESTANNES | 10/10 | 3162 days | 2% |
| Thomas Nauer | 10/10 | 3162 days | 2% |
| Lynne Mansell | 10/10 | 3162 days | 2% |
| Bill Shelton | 10/10 | 3162 days | 2% |
| Angela McDade | 10/10 | 3162 days | 2% |
| Ieltxu Lauzirika | 10/10 | 3193 days | 2% |
| Roger Miller | 9/10 | 3193 days | 2% |
| Les Pick | 9/10 | 3223 days | 2% |
| Tim Trenwith | 10/10 | 3254 days | 2% |
| Joël Monin | 10/10 | 3346 days | 2% |
| Daniella Marlow | 10/10 | 3346 days | 2% |
| Alexandre Martin | 9/10 | 3372 days | 2% |
| Jason Morehouse | 10/10 | 3376 days | 2% |
| Annelie Peters | 10/10 | 3376 days | 2% |
| Olly | 10/10 | 3376 days | 2% |
| Kay Simpkin | 9/10 | 3379 days | 1% |
| Patrick Meyer | 10/10 | 3389 days | 1% |
| Rolf Anton | 10/10 | 3407 days | 2% |
| Jeremy Bennett | 10/10 | 3407 days | 2% |
| R Brandsma | 9/10 | 3421 days | 1% |
| Alfredo Talin | 10/10 | 3435 days | 2% |
| Karin Martin | 10/10 | 3435 days | 2% |
| Magnus Bell | 10/10 | 3466 days | 1% |
| Carlos Ciller | 10/10 | 3466 days | 1% |
| Jochen vA | 10/10 | 3466 days | 1% |
| David Bryant | 10/10 | 3466 days | 1% |
| Steven Casburn | 10/10 | 3466 days | 1% |
| Jolien | 9/10 | 3486 days | 1% |
| Mark Thompson | 10/10 | 3497 days | 1% |
| Matt Petrie | 10/10 | 3497 days | 1% |
| roni naiss | 10/10 | 3527 days | 1% |
| Harin Kerai | 10/10 | 3527 days | 1% |
| Gary Smith | 10/10 | 3527 days | 1% |
| Bev Rankin | 9/10 | 3558 days | 1% |
| Martyn Hancock | 8/10 | 3558 days | 1% |
| Vincent Clausen | 10/10 | 3558 days | 1% |
| Margaret Sheffield | 10/10 | 3558 days | 1% |
| Mark Fuller | 10/10 | 3588 days | 1% |
| Brett E | 10/10 | 3650 days | 1% |
| Vicki Shepherd | 2/10 | 3711 days | 0% |
| Bjoern Zwiebelberg | 10/10 | 3741 days | 1% |
| Pierre FALCONETTI | 10/10 | 3741 days | 1% |
| Phil Townsend | 9/10 | 3741 days | 1% |
| Lynne Dyck | 10/10 | 3741 days | 1% |
| Rakcent Wong | 10/10 | 3772 days | 1% |
| Trevor Beselt | 10/10 | 3772 days | 1% |
| Martin Goodman | 10/10 | 3801 days | 1% |
| Steve Paddison | 10/10 | 3801 days | 1% |
| Kathleen Brown | 10/10 | 3801 days | 1% |
| Howard Geer | 10/10 | 3801 days | 1% |
| Alison Gourlay | 10/10 | 3801 days | 1% |
| Jennifer Ings | 10/10 | 3832 days | 1% |
| Lynda Coote | 8/10 | 3832 days | 1% |
| Thomas and leonie | 10/10 | 3832 days | 1% |
| Ben Thompson | 10/10 | 3832 days | 1% |
| Ian MacDougall | 10/10 | 3832 days | 1% |
| paolo battistoni | 10/10 | 3832 days | 1% |
| thinus van niekerk | 9/10 | 3863 days | 1% |
| Joanna Stephens | 10/10 | 3863 days | 1% |
| Rachel Purchase | 10/10 | 3893 days | 1% |
| Mark Walton | 9/10 | 3893 days | 1% |
| William Wighton | 10/10 | 3893 days | 1% |
| Renee Willhuber | 10/10 | 3893 days | 1% |
| Jean-Marie Versaud | 8/10 | 3893 days | 1% |
| Luis . | 10/10 | 3924 days | 1% |
| mtn mtn | 10/10 | 3954 days | 0% |
| Mike Spiro | 10/10 | 3954 days | 0% |
| Margaret Kajewski | 10/10 | 3985 days | 0% |
| tim downing | 10/10 | 4046 days | 0% |
| Katherine Easterling | 10/10 | 4077 days | 0% |
| ruben dam | 10/10 | 4077 days | 0% |
| Barbara Clarke | 10/10 | 4138 days | 0% |
| francesco bombelli | 10/10 | 4166 days | 0% |
| Katy Kirby | 10/10 | 4166 days | 0% |
| Simon von Heugel | 10/10 | 4197 days | 0% |
| Mikael Hedstrom | 10/10 | 4197 days | 0% |
| Raz Shapira-Fainburg | 10/10 | 4197 days | 0% |
| Chris Heaton | 10/10 | 4531 days | 1% |
| rachandjohn | 10/10 | 4562 days | 1% |
| Steven Kopstein | 10/10 | 4562 days | 1% |
| Kelly Hunter | 10/10 | 4562 days | 1% |
| Jackie Pearson | 10/10 | 4593 days | 1% |
| Craig | 9/10 | 4623 days | 1% |
| Maree Dunlop | 10/10 | 4715 days | 1% |
| Graeme32 | 10/10 | 4807 days | 1% |
| Travellor | 10/10 | 4807 days | 1% |
| hannahlornsen | 10/10 | 4896 days | 1% |
| David Law | 10/10 | 4927 days | 1% |
| David and Sally Wallis | 8/10 | 4949 days | 0% |
| millview | 10/10 | 4958 days | 1% |
| johannesivarsson | 10/10 | 4958 days | 1% |
| Kleiner | 10/10 | 4958 days | 1% |
| obyrnej | 10/10 | 4958 days | 1% |
| Kristina Mårtensson | 9/10 | 4958 days | 1% |
| clarea | 10/10 | 4988 days | 1% |
| peteandviv | 10/10 | 4988 days | 1% |
| TheVons | 10/10 | 5019 days | 1% |
| Siggy0603 | 10/10 | 5141 days | 1% |
| stacey | 10/10 | 5141 days | 1% |
| klinehan | 10/10 | 5172 days | 1% |
| Martin_Sonia | 10/10 | 5172 days | 1% |
| joelhwa | 10/10 | 5202 days | 1% |
| PandWBr | 10/10 | 5233 days | 1% |
| Webb & Muckelt | 9/10 | 5242 days | 0% |
| Judith Midgley | 8/10 | 5245 days | 0% |
| Michelle | 10/10 | 5262 days | 1% |
| TonyB | 10/10 | 5262 days | 1% |
| KandJ | 10/10 | 5293 days | 1% |
| susanmountford | 9/10 | 5293 days | 1% |
| Bjarne | 10/10 | 5293 days | 1% |
| cerlermsw | 10/10 | 5293 days | 1% |
| DaveHarris | 9/10 | 5324 days | 1% |
| Jimmer84 | 10/10 | 5324 days | 1% |
| darktower | 10/10 | 5324 days | 1% |
| acharlesedwards | 9/10 | 5354 days | 1% |
| Caragh | 10/10 | 5385 days | 1% |
| stuart01 | 10/10 | 5415 days | 1% |
| TomandDave | 10/10 | 5415 days | 1% |
| robpthomas | 10/10 | 5415 days | 1% |
| markearl | 9/10 | 5415 days | 1% |
| Katy Johnson | 8/10 | 5574 days | 0% |
| Julie | 9/10 | 5581 days | 0% |
| Matt Haneline | 8/10 | 5587 days | 0% |
| Bette Eh | 10/10 | 5588 days | 0% |
| Mark Leeuwenburgh | 9/10 | 5604 days | 0% |
| Andrew Koster | 9/10 | 5612 days | 0% |
| Becky Foley | 10/10 | 5613 days | 0% |
| ian1 | 10/10 | 5627 days | 1% |
| geoffreyandjean | 9/10 | 5627 days | 1% |
| fogartyh | 10/10 | 5658 days | 1% |
| Nature_love | 8/10 | 5658 days | 1% |
| BrianHart6 | 10/10 | 5689 days | 1% |
| donpursche | 9/10 | 5750 days | 1% |
| martinveysey | 10/10 | 5903 days | 1% |
| dylan212 | 10/10 | 5964 days | 1% |
| Marge Steve | 9/10 | 5973 days | 0% |
| Don and Barb | 8/10 | 5985 days | 0% |
| Jen Rick | 10/10 | 5988 days | 0% |
| Nigel Petrie | 10/10 | 6077 days | 0% |
| alanvn | 9/10 | 6167 days | 0% |
| Jules77 | 10/10 | 6176 days | 1% |
| LowerD | 9/10 | 6292 days | 0% |
| JanL | 9/10 | 6298 days | 0% |
| erikc | 9/10 | 6298 days | 0% |
| keeble | 7/10 | 6298 days | 0% |
| KuzakUSA | 8/10 | 6302 days | 0% |
| GregL | 9/10 | 6317 days | 1% |
| Philip | 10/10 | 6347 days | 0% |
| Melinda | 9/10 | 6383 days | 0% |
| Andrew | 5/10 | 6489 days | 0% |
| ranker_46 | 10/10 | 6900 days | 0% |
| qofd | 9/10 | 6999 days | 1% |
| noname | 8/10 | 7063 days | 0% |
| Louise | 10/10 | 7078 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.17% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 122 days. The Sunrise Holidays experience has 3 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 77 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 74 | -0.76% |
| 75 | -0.77% |
| 76 | -0.78% |
| 77 | -0.79% |
| 78 | -0.80% |
| 79 | -0.81% |
| 80 | -0.82% |
| … | … |
Balancing Adjustment
0.21% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
98%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.