Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
232 Valid Reviews
The Sunrise Holidays experience has a total of 239 reviews. There are 232 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 232 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 175 |
|
75% |
| 9/10 | 40 |
|
17% |
| 8/10 | 13 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.34% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.34% and is based on 232 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 232 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.11%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Face-to-Face | Weight | Relative Weight |
|---|---|---|---|---|---|
| SHIH-TING LIN | 10/10 | 51 days | 99.59 | 100% | |
| COUSTEIX Guy | 10/10 | 113 days | 97.98 | 98% | |
| stephen hailes | 10/10 | 113 days | 97.98 | 98% | |
| Lena | 10/10 | 113 days | 97.98 | 98% | |
| Josephine Moggie | 10/10 | 143 days | 96.76 | 97% | |
| Ash Worthington | 10/10 | 143 days | 96.76 | 97% | |
| Edwin PAYELLE | 10/10 | 235 days | 91.25 | 92% | |
| Adrian Cheetham | 10/10 | 235 days | 91.25 | 92% | |
| Tina Gahlot | 10/10 | 235 days | 91.25 | 92% | |
| Luke | 10/10 | 235 days | 91.25 | 92% | |
| Fontaine Josiane | 10/10 | 264 days | 88.96 | 89% | |
| Adrian Trumper | 9/10 | 264 days | 88.96 | 89% | |
| Andrew Dickson | 10/10 | 264 days | 88.96 | 89% | |
| Ugo Nourry | 10/10 | 295 days | 86.21 | 87% | |
| Marija Kurtin | 10/10 | 295 days | 86.21 | 87% | |
| Daniel Madden | 10/10 | 295 days | 86.21 | 87% | |
| Daniel Benjamin | 10/10 | 326 days | 83.16 | 84% | |
| pete wardlow | 10/10 | 326 days | 83.16 | 84% | |
| Megan Wong | 9/10 | 326 days | 83.16 | 84% | |
| Adrian Pett | 9/10 | 326 days | 83.16 | 84% | |
| James Leech | 10/10 | 326 days | 83.16 | 84% | |
| Kellie Wallace | 10/10 | 326 days | 83.16 | 84% | |
| Peter Worsey | 9/10 | 356 days | 79.92 | 80% | |
| Nick Richards | 10/10 | 356 days | 79.92 | 80% | |
| Julie Morin | 10/10 | 356 days | 79.92 | 80% | |
| Lanny T | 9/10 | 387 days | 76.27 | 77% | |
| Alexandra Zobel-Brown | 10/10 | 387 days | 76.27 | 77% | |
| Lil and Rob | 9/10 | 387 days | 76.27 | 77% | |
| Andrew Hammond | 10/10 | 417 days | 72.45 | 73% | |
| Paul | 10/10 | 509 days | 58.95 | 59% | |
| Martha Duszynska | 10/10 | 570 days | 48.68 | 49% | |
| John B | 10/10 | 601 days | 43.67 | 44% | |
| Dieter Stein | 10/10 | 601 days | 43.67 | 44% | |
| charlie | 10/10 | 601 days | 43.67 | 44% | |
| Bengt Pehrson | 10/10 | 629 days | 39.41 | 40% | |
| Andrew Sanis | 10/10 | 629 days | 39.41 | 40% | |
| Marcel | 10/10 | 629 days | 39.41 | 40% | |
| Hans Stam | 10/10 | 629 days | 39.41 | 40% | |
| Fredrik & Mattias | 10/10 | 629 days | 39.41 | 40% | |
| Geertje and Rein | 10/10 | 629 days | 39.41 | 40% | |
| Nicola | 10/10 | 660 days | 34.99 | 35% | |
| MortenHaek | 10/10 | 660 days | 34.99 | 35% | |
| dino Sikkel | 10/10 | 660 days | 34.99 | 35% | |
| Zena Eyles | 9/10 | 691 days | 30.86 | 31% | |
| Kyle Canton | 10/10 | 691 days | 30.86 | 31% | |
| alan chan | 10/10 | 691 days | 30.86 | 31% | |
| Mark Lechner | 10/10 | 721 days | 27.17 | 27% | |
| Robin Lam | 10/10 | 721 days | 27.17 | 27% | |
| stephen richard | 8/10 | 721 days | 25.81 | 26% | |
| ian kennedy | 10/10 | 721 days | 27.17 | 27% | |
| Jeremy Bennett | 10/10 | 721 days | 27.17 | 27% | |
| Anthony Carroll | 9/10 | 721 days | 27.17 | 27% | |
| Caroline Frank | 10/10 | 721 days | 27.17 | 27% | |
| Marcus Berndt | 9/10 | 721 days | 27.17 | 27% | |
| Tadhg and Ciara | 10/10 | 752 days | 23.64 | 24% | |
| Annette Gordon | 10/10 | 782 days | 20.52 | 21% | |
| Chris Mitts | 10/10 | 782 days | 20.52 | 21% | |
| Nikki Van de Scheur | 10/10 | 782 days | 20.52 | 21% | |
| Liz | 10/10 | 813 days | 17.6 | 18% | |
| Jon Rush | 10/10 | 813 days | 17.6 | 18% | |
| Michael Grozdanovski | 10/10 | 905 days | 10.72 | 11% | |
| Frank Turner | 10/10 | 935 days | 9.06 | 9% | |
| Corinne Veyssiere | 10/10 | 935 days | 9.06 | 9% | |
| Max Mayer-Aull | 10/10 | 966 days | 7.64 | 8% | |
| Millie Benbow | 10/10 | 966 days | 7.64 | 8% | |
| Shelley Sims | 10/10 | 966 days | 7.64 | 8% | |
| Kelvin Lim | 10/10 | 966 days | 7.64 | 8% | |
| Jennifer Pardee | 10/10 | 994 days | 6.62 | 7% | |
| Rodney Tillyer | 10/10 | 994 days | 6.62 | 7% | |
| Graham Johnstone | 9/10 | 994 days | 6.62 | 7% | |
| Katrine Djernes | 10/10 | 1025 days | 5.78 | 6% | |
| Lukas Heim | 10/10 | 1025 days | 5.78 | 6% | |
| John Graham | 7/10 | 1025 days | 5.26 | 5% | |
| Pam Fairbanks | 10/10 | 1025 days | 5.78 | 6% | |
| Jen Hack | 10/10 | 1025 days | 5.78 | 6% | |
| Janneke van Krieken | 10/10 | 1085 days |  |
5.02 | 5% |
| Courtney Frew | 10/10 | 1086 days | 5.01 | 5% | |
| Arkaitz Garcia Herrera | 8/10 | 1086 days | 4.76 | 5% | |
| Sophie DESTANNES | 10/10 | 1086 days | 5.01 | 5% | |
| Thomas Nauer | 10/10 | 1086 days | 5.01 | 5% | |
| Lynne Mansell | 10/10 | 1086 days | 5.01 | 5% | |
| Bill Shelton | 10/10 | 1086 days | 5.01 | 5% | |
| Angela McDade | 10/10 | 1086 days | 5.01 | 5% | |
| Ieltxu Lauzirika | 10/10 | 1117 days | 4.96 | 5% | |
| Roger Miller | 9/10 | 1117 days | 4.96 | 5% | |
| Les Pick | 9/10 | 1147 days | 4.9 | 5% | |
| Tim Trenwith | 10/10 | 1178 days | 4.84 | 5% | |
| Joël Monin | 10/10 | 1270 days | 4.66 | 5% | |
| Daniella Marlow | 10/10 | 1270 days | 4.66 | 5% | |
| Alexandre Martin | 9/10 | 1296 days | 4.61 | 5% | |
| Jason Morehouse | 10/10 | 1300 days | 4.6 | 5% | |
| Annelie Peters | 10/10 | 1300 days | 4.6 | 5% | |
| Olly | 10/10 | 1300 days | 4.6 | 5% | |
| Kay Simpkin | 9/10 | 1303 days | |
4.59 | 5% |
| Patrick Meyer | 10/10 | 1313 days | |
4.57 | 5% |
| Rolf Anton | 10/10 | 1331 days | 4.54 | 5% | |
| Jeremy Bennett | 10/10 | 1331 days | 4.54 | 5% | |
| R Brandsma | 9/10 | 1345 days | |
4.51 | 5% |
| Alfredo Talin | 10/10 | 1359 days | 4.48 | 5% | |
| Karin Martin | 10/10 | 1359 days | 4.48 | 5% | |
| Magnus Bell | 10/10 | 1390 days | 4.42 | 4% | |
| Carlos Ciller | 10/10 | 1390 days | 4.42 | 4% | |
| Jochen vA | 10/10 | 1390 days | 4.42 | 4% | |
| David Bryant | 10/10 | 1390 days | 4.42 | 4% | |
| Steven Casburn | 10/10 | 1390 days | 4.42 | 4% | |
| Jolien | 9/10 | 1410 days | |
4.38 | 4% |
| Mark Thompson | 10/10 | 1421 days | 4.36 | 4% | |
| Matt Petrie | 10/10 | 1421 days | 4.36 | 4% | |
| roni naiss | 10/10 | 1451 days | 4.3 | 4% | |
| Harin Kerai | 10/10 | 1451 days | 4.3 | 4% | |
| Gary Smith | 10/10 | 1451 days | 4.3 | 4% | |
| Bev Rankin | 9/10 | 1482 days | 4.24 | 4% | |
| Martyn Hancock | 8/10 | 1482 days | 4.03 | 4% | |
| Vincent Clausen | 10/10 | 1482 days | 4.24 | 4% | |
| Margaret Sheffield | 10/10 | 1482 days | 4.24 | 4% | |
| Mark Fuller | 10/10 | 1512 days | 4.18 | 4% | |
| Brett E | 10/10 | 1574 days | 4.06 | 4% | |
| Vicki Shepherd | 2/10 | 1635 days | 2.96 | 3% | |
| Bjoern Zwiebelberg | 10/10 | 1665 days | 3.88 | 4% | |
| Pierre FALCONETTI | 10/10 | 1665 days | 3.88 | 4% | |
| Phil Townsend | 9/10 | 1665 days | 3.88 | 4% | |
| Lynne Dyck | 10/10 | 1665 days | 3.88 | 4% | |
| Rakcent Wong | 10/10 | 1696 days | 3.82 | 4% | |
| Trevor Beselt | 10/10 | 1696 days | 3.82 | 4% | |
| Martin Goodman | 10/10 | 1725 days | 3.77 | 4% | |
| Steve Paddison | 10/10 | 1725 days | 3.77 | 4% | |
| Kathleen Brown | 10/10 | 1725 days | 3.77 | 4% | |
| Howard Geer | 10/10 | 1725 days | 3.77 | 4% | |
| Alison Gourlay | 10/10 | 1725 days | 3.77 | 4% | |
| Jennifer Ings | 10/10 | 1756 days | 3.71 | 4% | |
| Lynda Coote | 8/10 | 1756 days | 3.52 | 4% | |
| Thomas and leonie | 10/10 | 1756 days | 3.71 | 4% | |
| Ben Thompson | 10/10 | 1756 days | 3.71 | 4% | |
| Ian MacDougall | 10/10 | 1756 days | 3.71 | 4% | |
| paolo battistoni | 10/10 | 1756 days | 3.71 | 4% | |
| thinus van niekerk | 9/10 | 1787 days | 3.65 | 4% | |
| Joanna Stephens | 10/10 | 1787 days | 3.65 | 4% | |
| Rachel Purchase | 10/10 | 1817 days | 3.59 | 4% | |
| Mark Walton | 9/10 | 1817 days | 3.59 | 4% | |
| William Wighton | 10/10 | 1817 days | 3.59 | 4% | |
| Renee Willhuber | 10/10 | 1817 days | 3.59 | 4% | |
| Jean-Marie Versaud | 8/10 | 1817 days | 3.41 | 3% | |
| Luis . | 10/10 | 1848 days | 3.53 | 4% | |
| mtn mtn | 10/10 | 1878 days | 3.47 | 3% | |
| Mike Spiro | 10/10 | 1878 days | 3.47 | 3% | |
| Margaret Kajewski | 10/10 | 1909 days | 3.41 | 3% | |
| tim downing | 10/10 | 1970 days | 3.29 | 3% | |
| Katherine Easterling | 10/10 | 2001 days | 3.23 | 3% | |
| ruben dam | 10/10 | 2001 days | 3.23 | 3% | |
| Barbara Clarke | 10/10 | 2062 days | 3.11 | 3% | |
| francesco bombelli | 10/10 | 2090 days | 3.05 | 3% | |
| Katy Kirby | 10/10 | 2090 days | 3.05 | 3% | |
| Simon von Heugel | 10/10 | 2121 days | 2.99 | 3% | |
| Mikael Hedstrom | 10/10 | 2121 days | 2.99 | 3% | |
| Raz Shapira-Fainburg | 10/10 | 2121 days | 2.99 | 3% | |
| Chris Heaton | 10/10 | 2455 days | 2.34 | 2% | |
| rachandjohn | 10/10 | 2486 days | 2.28 | 2% | |
| Steven Kopstein | 10/10 | 2486 days | 2.28 | 2% | |
| Kelly Hunter | 10/10 | 2486 days | 2.28 | 2% | |
| Jackie Pearson | 10/10 | 2517 days | 2.22 | 2% | |
| Craig | 9/10 | 2547 days | 2.16 | 2% | |
| Maree Dunlop | 10/10 | 2639 days | 1.98 | 2% | |
| Graeme32 | 10/10 | 2731 days | 1.8 | 2% | |
| Travellor | 10/10 | 2731 days | 1.8 | 2% | |
| hannahlornsen | 10/10 | 2820 days | 1.62 | 2% | |
| David Law | 10/10 | 2851 days | 1.56 | 2% | |
| David and Sally Wallis | 8/10 | 2873 days | |
1.44 | 1% |
| millview | 10/10 | 2882 days | 1.5 | 2% | |
| johannesivarsson | 10/10 | 2882 days | 1.5 | 2% | |
| Kleiner | 10/10 | 2882 days | 1.5 | 2% | |
| obyrnej | 10/10 | 2882 days | 1.5 | 2% | |
| Kristina Mårtensson | 9/10 | 2882 days | 1.5 | 2% | |
| clarea | 10/10 | 2912 days | 1.44 | 1% | |
| peteandviv | 10/10 | 2912 days | 1.44 | 1% | |
| TheVons | 10/10 | 2943 days | 1.38 | 1% | |
| Siggy0603 | 10/10 | 3065 days | 1.14 | 1% | |
| stacey | 10/10 | 3065 days | 1.14 | 1% | |
| klinehan | 10/10 | 3096 days | 1.08 | 1% | |
| Martin_Sonia | 10/10 | 3096 days | 1.08 | 1% | |
| joelhwa | 10/10 | 3126 days | 1.03 | 1% | |
| PandWBr | 10/10 | 3157 days | 0.96 | 1% | |
| Webb & Muckelt | 9/10 | 3166 days | |
0.95 | 1% |
| Judith Midgley | 8/10 | 3169 days | |
0.89 | 1% |
| Michelle | 10/10 | 3186 days | 0.91 | 1% | |
| TonyB | 10/10 | 3186 days | 0.91 | 1% | |
| KandJ | 10/10 | 3217 days | 0.85 | 1% | |
| susanmountford | 9/10 | 3217 days | 0.85 | 1% | |
| Bjarne | 10/10 | 3217 days | 0.85 | 1% | |
| cerlermsw | 10/10 | 3217 days | 0.85 | 1% | |
| DaveHarris | 9/10 | 3248 days | 0.79 | 1% | |
| Jimmer84 | 10/10 | 3248 days | 0.79 | 1% | |
| darktower | 10/10 | 3248 days | 0.79 | 1% | |
| acharlesedwards | 9/10 | 3278 days | 0.73 | 1% | |
| Caragh | 10/10 | 3309 days | 0.67 | 1% | |
| stuart01 | 10/10 | 3339 days | 0.61 | 1% | |
| TomandDave | 10/10 | 3339 days | 0.61 | 1% | |
| robpthomas | 10/10 | 3339 days | 0.61 | 1% | |
| markearl | 9/10 | 3339 days | 0.61 | 1% | |
| Katy Johnson | 8/10 | 3498 days | |
0.28 | 0% |
| Julie | 9/10 | 3505 days | |
0.28 | 0% |
| Matt Haneline | 8/10 | 3511 days | |
0.26 | 0% |
| Bette Eh | 10/10 | 3512 days | |
0.27 | 0% |
| Mark Leeuwenburgh | 9/10 | 3528 days | |
0.24 | 0% |
| Andrew Koster | 9/10 | 3536 days | |
0.22 | 0% |
| Becky Foley | 10/10 | 3537 days | |
0.22 | 0% |
| ian1 | 10/10 | 3551 days | 0.19 | 0% | |
| geoffreyandjean | 9/10 | 3551 days | 0.19 | 0% | |
| fogartyh | 10/10 | 3582 days | 0.13 | 0% | |
| Nature_love | 8/10 | 3582 days | 0.13 | 0% | |
| BrianHart6 | 10/10 | 3613 days | 0.07 | 0% | |
| donpursche | 9/10 | 3674 days | 0.0 | 0% | |
| martinveysey | 10/10 | 3827 days | 0.0 | 0% | |
| dylan212 | 10/10 | 3888 days | 0.0 | 0% | |
| Marge Steve | 9/10 | 3897 days | |
0.0 | 0% |
| Don and Barb | 8/10 | 3909 days | |
0.0 | 0% |
| Jen Rick | 10/10 | 3912 days | |
0.0 | 0% |
| Nigel Petrie | 10/10 | 4001 days | |
0.0 | 0% |
| alanvn | 9/10 | 4091 days | |
0.0 | 0% |
| Jules77 | 10/10 | 4100 days | 0.0 | 0% | |
| LowerD | 9/10 | 4216 days | |
0.0 | 0% |
| JanL | 9/10 | 4222 days | |
0.0 | 0% |
| erikc | 9/10 | 4222 days | |
0.0 | 0% |
| keeble | 7/10 | 4222 days | |
0.0 | 0% |
| KuzakUSA | 8/10 | 4226 days | |
0.0 | 0% |
| GregL | 9/10 | 4241 days | 0.0 | 0% | |
| Philip | 10/10 | 4271 days | |
0.0 | 0% |
| Melinda | 9/10 | 4307 days | |
0.0 | 0% |
| Andrew | 5/10 | 4412 days | |
0.0 | 0% |
| ranker_46 | 10/10 | 4824 days | |
0.0 | 0% |
| qofd | 9/10 | 4923 days | 0.0 | 0% | |
| noname | 8/10 | 4987 days | |
0.0 | 0% |
| Louise | 10/10 | 5002 days | |
0.0 | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.82% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 55 days. The Sunrise Holidays experience has 4 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.83% |
| 2 | -2.33% |
| 3 | -1.50% |
| 4 | -0.67% |
| 5 | -0.17% |
| 6 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 8 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 5 | -0.09% |
| 6 | -0.11% |
| 7 | -0.13% |
| 8 | -0.15% |
| 9 | -0.17% |
| 10 | -0.19% |
| 11 | -0.20% |
| … | … |
Final Ranking Score
97%
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.