Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Sunrise Holidays

Valid Reviews

234 Valid Reviews

The Sunrise Holidays experience has a total of 241 reviews. There are 234 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 234 valid reviews:

Rating Count Percentage
10/10 177
76%
9/10 40
17%
8/10 13
6%
7/10 2
1%
6/10 0
0%
5/10 1
0%
4/10 0
0%
3/10 0
0%
2/10 1
0%
1/10 0
0%

96.37% Average

The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.37% and is based on 234 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

31 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 234 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 31 face-to-face reviews:

Rating Count Percentage
10/10 9
29%
9/10 13
42%
8/10 7
23%
7/10 1
3%
6/10 0
0%
5/10 1
3%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.71% Average

The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

98.22%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Esther Hyde 10/10 202 days 100%
Emma 10/10 202 days 100%
SHIH-TING LIN 10/10 232 days 98%
COUSTEIX Guy 10/10 294 days 92%
stephen hailes 10/10 294 days 92%
Lena 10/10 294 days 92%
Josephine Moggie 10/10 324 days 89%
Ash Worthington 10/10 324 days 89%
Edwin PAYELLE 10/10 416 days 78%
Adrian Cheetham 10/10 416 days 78%
Tina Gahlot 10/10 416 days 78%
Luke 10/10 416 days 78%
Fontaine Josiane 10/10 445 days 73%
Adrian Trumper 9/10 445 days 73%
Andrew Dickson 10/10 445 days 73%
Ugo Nourry 10/10 476 days 68%
Marija Kurtin 10/10 476 days 68%
Daniel Madden 10/10 476 days 68%
Daniel Benjamin 10/10 507 days 63%
pete wardlow 10/10 507 days 63%
Megan Wong 9/10 507 days 63%
Adrian Pett 9/10 507 days 63%
James Leech 10/10 507 days 63%
Kellie Wallace 10/10 507 days 63%
Peter Worsey 9/10 537 days 58%
Nick Richards 10/10 537 days 58%
Julie Morin 10/10 537 days 58%
Lanny T 9/10 568 days 52%
Alexandra Zobel-Brown 10/10 568 days 52%
Lil and Rob 9/10 568 days 52%
Andrew Hammond 10/10 598 days 47%
Paul 10/10 690 days 33%
Martha Duszynska 10/10 751 days 25%
John B 10/10 782 days 22%
Dieter Stein 10/10 782 days 22%
charlie 10/10 782 days 22%
Bengt Pehrson 10/10 810 days 19%
Andrew Sanis 10/10 810 days 19%
Marcel 10/10 810 days 19%
Hans Stam 10/10 810 days 19%
Fredrik & Mattias 10/10 810 days 19%
Geertje and Rein 10/10 810 days 19%
Nicola 10/10 841 days 16%
MortenHaek 10/10 841 days 16%
dino Sikkel 10/10 841 days 16%
Zena Eyles 9/10 872 days 14%
Kyle Canton 10/10 872 days 14%
alan chan 10/10 872 days 14%
Mark Lechner 10/10 902 days 11%
Robin Lam 10/10 902 days 11%
stephen richard 8/10 902 days 11%
ian kennedy 10/10 902 days 11%
Jeremy Bennett 10/10 902 days 11%
Anthony Carroll 9/10 902 days 11%
Caroline Frank 10/10 902 days 11%
Marcus Berndt 9/10 902 days 11%
Tadhg and Ciara 10/10 933 days 10%
Annette Gordon 10/10 963 days 8%
Chris Mitts 10/10 963 days 8%
Nikki Van de Scheur 10/10 963 days 8%
Liz 10/10 994 days 7%
Jon Rush 10/10 994 days 7%
Michael Grozdanovski 10/10 1086 days 5%
Frank Turner 10/10 1116 days 5%
Corinne Veyssiere 10/10 1116 days 5%
Max Mayer-Aull 10/10 1147 days 5%
Millie Benbow 10/10 1147 days 5%
Shelley Sims 10/10 1147 days 5%
Kelvin Lim 10/10 1147 days 5%
Jennifer Pardee 10/10 1175 days 5%
Rodney Tillyer 10/10 1175 days 5%
Graham Johnstone 9/10 1175 days 5%
Katrine Djernes 10/10 1206 days 5%
Lukas Heim 10/10 1206 days 5%
John Graham 7/10 1206 days 4%
Pam Fairbanks 10/10 1206 days 5%
Jen Hack 10/10 1206 days 5%
Janneke van Krieken 10/10 1266 days 3%
Courtney Frew 10/10 1267 days 5%
Arkaitz Garcia Herrera 8/10 1267 days 4%
Sophie DESTANNES 10/10 1267 days 5%
Thomas Nauer 10/10 1267 days 5%
Lynne Mansell 10/10 1267 days 5%
Bill Shelton 10/10 1267 days 5%
Angela McDade 10/10 1267 days 5%
Ieltxu Lauzirika 10/10 1298 days 5%
Roger Miller 9/10 1298 days 5%
Les Pick 9/10 1328 days 5%
Tim Trenwith 10/10 1359 days 5%
Joël Monin 10/10 1451 days 4%
Daniella Marlow 10/10 1451 days 4%
Alexandre Martin 9/10 1477 days 4%
Jason Morehouse 10/10 1481 days 4%
Annelie Peters 10/10 1481 days 4%
Olly 10/10 1481 days 4%
Kay Simpkin 9/10 1484 days 3%
Patrick Meyer 10/10 1494 days 3%
Rolf Anton 10/10 1512 days 4%
Jeremy Bennett 10/10 1512 days 4%
R Brandsma 9/10 1526 days 3%
Alfredo Talin 10/10 1540 days 4%
Karin Martin 10/10 1540 days 4%
Magnus Bell 10/10 1571 days 4%
Carlos Ciller 10/10 1571 days 4%
Jochen vA 10/10 1571 days 4%
David Bryant 10/10 1571 days 4%
Steven Casburn 10/10 1571 days 4%
Jolien 9/10 1591 days 3%
Mark Thompson 10/10 1602 days 4%
Matt Petrie 10/10 1602 days 4%
roni naiss 10/10 1632 days 4%
Harin Kerai 10/10 1632 days 4%
Gary Smith 10/10 1632 days 4%
Bev Rankin 9/10 1663 days 4%
Martyn Hancock 8/10 1663 days 4%
Vincent Clausen 10/10 1663 days 4%
Margaret Sheffield 10/10 1663 days 4%
Mark Fuller 10/10 1693 days 4%
Brett E 10/10 1755 days 4%
Vicki Shepherd 2/10 1816 days 3%
Bjoern Zwiebelberg 10/10 1846 days 4%
Pierre FALCONETTI 10/10 1846 days 4%
Phil Townsend 9/10 1846 days 4%
Lynne Dyck 10/10 1846 days 4%
Rakcent Wong 10/10 1877 days 3%
Trevor Beselt 10/10 1877 days 3%
Martin Goodman 10/10 1906 days 3%
Steve Paddison 10/10 1906 days 3%
Kathleen Brown 10/10 1906 days 3%
Howard Geer 10/10 1906 days 3%
Alison Gourlay 10/10 1906 days 3%
Jennifer Ings 10/10 1937 days 3%
Lynda Coote 8/10 1937 days 3%
Thomas and leonie 10/10 1937 days 3%
Ben Thompson 10/10 1937 days 3%
Ian MacDougall 10/10 1937 days 3%
paolo battistoni 10/10 1937 days 3%
thinus van niekerk 9/10 1968 days 3%
Joanna Stephens 10/10 1968 days 3%
Rachel Purchase 10/10 1998 days 3%
Mark Walton 9/10 1998 days 3%
William Wighton 10/10 1998 days 3%
Renee Willhuber 10/10 1998 days 3%
Jean-Marie Versaud 8/10 1998 days 3%
Luis . 10/10 2029 days 3%
mtn mtn 10/10 2059 days 3%
Mike Spiro 10/10 2059 days 3%
Margaret Kajewski 10/10 2090 days 3%
tim downing 10/10 2151 days 3%
Katherine Easterling 10/10 2182 days 3%
ruben dam 10/10 2182 days 3%
Barbara Clarke 10/10 2243 days 3%
francesco bombelli 10/10 2271 days 3%
Katy Kirby 10/10 2271 days 3%
Simon von Heugel 10/10 2302 days 3%
Mikael Hedstrom 10/10 2302 days 3%
Raz Shapira-Fainburg 10/10 2302 days 3%
Chris Heaton 10/10 2636 days 2%
rachandjohn 10/10 2667 days 2%
Steven Kopstein 10/10 2667 days 2%
Kelly Hunter 10/10 2667 days 2%
Jackie Pearson 10/10 2698 days 2%
Craig 9/10 2728 days 2%
Maree Dunlop 10/10 2820 days 1%
Graeme32 10/10 2912 days 1%
Travellor 10/10 2912 days 1%
hannahlornsen 10/10 3001 days 1%
David Law 10/10 3032 days 1%
David and Sally Wallis 8/10 3054 days 1%
millview 10/10 3063 days 1%
johannesivarsson 10/10 3063 days 1%
Kleiner 10/10 3063 days 1%
obyrnej 10/10 3063 days 1%
Kristina Mårtensson 9/10 3063 days 1%
clarea 10/10 3093 days 1%
peteandviv 10/10 3093 days 1%
TheVons 10/10 3124 days 1%
Siggy0603 10/10 3246 days 1%
stacey 10/10 3246 days 1%
klinehan 10/10 3277 days 1%
Martin_Sonia 10/10 3277 days 1%
joelhwa 10/10 3307 days 0%
PandWBr 10/10 3338 days 0%
Webb & Muckelt 9/10 3347 days 0%
Judith Midgley 8/10 3350 days 0%
Michelle 10/10 3367 days 0%
TonyB 10/10 3367 days 0%
KandJ 10/10 3398 days 0%
susanmountford 9/10 3398 days 0%
Bjarne 10/10 3398 days 0%
cerlermsw 10/10 3398 days 0%
DaveHarris 9/10 3429 days 0%
Jimmer84 10/10 3429 days 0%
darktower 10/10 3429 days 0%
acharlesedwards 9/10 3459 days 0%
Caragh 10/10 3490 days 0%
stuart01 10/10 3520 days 0%
TomandDave 10/10 3520 days 0%
robpthomas 10/10 3520 days 0%
markearl 9/10 3520 days 0%
Katy Johnson 8/10 3679 days 0%
Julie 9/10 3686 days 0%
Matt Haneline 8/10 3692 days 0%
Bette Eh 10/10 3693 days 0%
Mark Leeuwenburgh 9/10 3709 days 0%
Andrew Koster 9/10 3717 days 0%
Becky Foley 10/10 3718 days 0%
ian1 10/10 3732 days 1%
geoffreyandjean 9/10 3732 days 1%
fogartyh 10/10 3763 days 1%
Nature_love 8/10 3763 days 1%
BrianHart6 10/10 3794 days 1%
donpursche 9/10 3855 days 1%
martinveysey 10/10 4008 days 1%
dylan212 10/10 4069 days 1%
Marge Steve 9/10 4078 days 0%
Don and Barb 8/10 4090 days 0%
Jen Rick 10/10 4093 days 0%
Nigel Petrie 10/10 4182 days 0%
alanvn 9/10 4272 days 0%
Jules77 10/10 4281 days 1%
LowerD 9/10 4397 days 0%
JanL 9/10 4403 days 0%
erikc 9/10 4403 days 0%
keeble 7/10 4403 days 0%
KuzakUSA 8/10 4408 days 0%
GregL 9/10 4422 days 1%
Philip 10/10 4452 days 0%
Melinda 9/10 4488 days 0%
Andrew 5/10 4594 days 0%
ranker_46 10/10 5005 days 0%
qofd 9/10 5104 days 1%
noname 8/10 5168 days 0%
Louise 10/10 5183 days 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-5.00% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 70 days. The Sunrise Holidays experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.83%
2 -2.33%
3 -1.50%
4 -0.67%
5 -0.17%
6 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Sunrise Holidays experience has been adjusted for 120 days. Adjustments are according to the following table.

Days Adjustment
117 -1.95%
118 -1.97%
119 -1.98%
120 -2.00%
121 -2.02%
122 -2.03%
123 -2.05%

Final Ranking Score

93%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.