Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
234 Valid Reviews
The Sunrise Holidays experience has a total of 241 reviews. There are 234 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 234 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 177 |
|
76% |
| 9/10 | 40 |
|
17% |
| 8/10 | 13 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.37% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.37% and is based on 234 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 234 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.10%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Esther Hyde | 10/10 | 598 days | 100% |
| Emma | 10/10 | 598 days | 100% |
| SHIH-TING LIN | 10/10 | 628 days | 90% |
| COUSTEIX Guy | 10/10 | 689 days | 70% |
| stephen hailes | 10/10 | 690 days | 70% |
| Lena | 10/10 | 690 days | 70% |
| Josephine Moggie | 10/10 | 720 days | 62% |
| Ash Worthington | 10/10 | 720 days | 62% |
| Edwin PAYELLE | 10/10 | 811 days | 40% |
| Adrian Cheetham | 10/10 | 811 days | 40% |
| Tina Gahlot | 10/10 | 811 days | 40% |
| Luke | 10/10 | 812 days | 40% |
| Fontaine Josiane | 10/10 | 840 days | 35% |
| Adrian Trumper | 9/10 | 840 days | 35% |
| Andrew Dickson | 10/10 | 841 days | 34% |
| Ugo Nourry | 10/10 | 871 days | 29% |
| Marija Kurtin | 10/10 | 871 days | 29% |
| Daniel Madden | 10/10 | 872 days | 29% |
| Daniel Benjamin | 10/10 | 902 days | 25% |
| pete wardlow | 10/10 | 902 days | 25% |
| Megan Wong | 9/10 | 902 days | 25% |
| Adrian Pett | 9/10 | 902 days | 25% |
| James Leech | 10/10 | 903 days | 25% |
| Kellie Wallace | 10/10 | 903 days | 25% |
| Peter Worsey | 9/10 | 932 days | 21% |
| Nick Richards | 10/10 | 932 days | 21% |
| Julie Morin | 10/10 | 932 days | 21% |
| Lanny T | 9/10 | 963 days | 18% |
| Alexandra Zobel-Brown | 10/10 | 963 days | 18% |
| Lil and Rob | 9/10 | 964 days | 17% |
| Andrew Hammond | 10/10 | 994 days | 15% |
| Paul . | 10/10 | 1086 days | 11% |
| Martha Duszynska | 10/10 | 1146 days | 11% |
| John B | 10/10 | 1178 days | 11% |
| Dieter Stein | 10/10 | 1178 days | 11% |
| charlie | 10/10 | 1178 days | 11% |
| Bengt Pehrson | 10/10 | 1205 days | 11% |
| Andrew Sanis | 10/10 | 1206 days | 11% |
| Marcel | 10/10 | 1206 days | 11% |
| Hans Stam | 10/10 | 1206 days | 11% |
| Fredrik & Mattias | 10/10 | 1206 days | 11% |
| Geertje and Rein | 10/10 | 1206 days | 11% |
| Nicola | 10/10 | 1237 days | 11% |
| MortenHaek | 10/10 | 1237 days | 11% |
| dino Sikkel | 10/10 | 1237 days | 11% |
| Zena Eyles | 9/10 | 1267 days | 11% |
| Kyle Canton | 10/10 | 1267 days | 11% |
| alan chan | 10/10 | 1268 days | 11% |
| Mark Lechner | 10/10 | 1297 days | 10% |
| Robin Lam | 10/10 | 1297 days | 10% |
| stephen richard | 8/10 | 1297 days | 10% |
| ian kennedy | 10/10 | 1298 days | 10% |
| Jeremy Bennett | 10/10 | 1298 days | 10% |
| Anthony Carroll | 9/10 | 1298 days | 10% |
| Caroline Frank | 10/10 | 1298 days | 10% |
| Marcus Berndt | 9/10 | 1298 days | 10% |
| Tadhg and Ciara | 10/10 | 1329 days | 10% |
| Annette Gordon | 10/10 | 1358 days | 10% |
| Chris Mitts | 10/10 | 1359 days | 10% |
| Nikki Van de Scheur | 10/10 | 1359 days | 10% |
| Liz | 10/10 | 1389 days | 10% |
| Jon Rush | 10/10 | 1390 days | 10% |
| Michael Grozdanovski | 10/10 | 1481 days | 10% |
| Frank Turner | 10/10 | 1511 days | 9% |
| Corinne Veyssiere | 10/10 | 1511 days | 9% |
| Max Mayer-Aull | 10/10 | 1542 days | 9% |
| Millie Benbow | 10/10 | 1542 days | 9% |
| Shelley Sims | 10/10 | 1543 days | 9% |
| Kelvin Lim | 10/10 | 1543 days | 9% |
| Jennifer Pardee | 10/10 | 1570 days | 9% |
| Rodney Tillyer | 10/10 | 1570 days | 9% |
| Graham Johnstone | 9/10 | 1570 days | 9% |
| Katrine Djernes | 10/10 | 1601 days | 9% |
| Lukas Heim | 10/10 | 1601 days | 9% |
| John Graham | 7/10 | 1601 days | 8% |
| Pam Fairbanks | 10/10 | 1601 days | 9% |
| Jen Hack | 10/10 | 1602 days | 9% |
| Janneke van Krieken | 10/10 | 1662 days | 6% |
| Courtney Frew | 10/10 | 1662 days | 9% |
| Arkaitz Garcia Herrera | 8/10 | 1662 days | 8% |
| Sophie DESTANNES | 10/10 | 1662 days | 9% |
| Thomas Nauer | 10/10 | 1662 days | 9% |
| Lynne Mansell | 10/10 | 1662 days | 9% |
| Bill Shelton | 10/10 | 1662 days | 9% |
| Angela McDade | 10/10 | 1662 days | 9% |
| Ieltxu Lauzirika | 10/10 | 1693 days | 9% |
| Roger Miller | 9/10 | 1693 days | 9% |
| Les Pick | 9/10 | 1723 days | 9% |
| Tim Trenwith | 10/10 | 1754 days | 8% |
| Joël Monin | 10/10 | 1846 days | 8% |
| Daniella Marlow | 10/10 | 1846 days | 8% |
| Alexandre Martin | 9/10 | 1873 days | 8% |
| Jason Morehouse | 10/10 | 1876 days | 8% |
| Annelie Peters | 10/10 | 1876 days | 8% |
| Olly | 10/10 | 1876 days | 8% |
| Kay Simpkin | 9/10 | 1880 days | 5% |
| Patrick Meyer | 10/10 | 1890 days | 5% |
| Rolf Anton | 10/10 | 1907 days | 8% |
| Jeremy Bennett | 10/10 | 1907 days | 8% |
| R Brandsma | 9/10 | 1922 days | 5% |
| Alfredo Talin | 10/10 | 1935 days | 8% |
| Karin Martin | 10/10 | 1935 days | 8% |
| Magnus Bell | 10/10 | 1966 days | 7% |
| Carlos Ciller | 10/10 | 1966 days | 7% |
| Jochen vA | 10/10 | 1966 days | 7% |
| David Bryant | 10/10 | 1966 days | 7% |
| Steven Casburn | 10/10 | 1966 days | 7% |
| Jolien | 9/10 | 1987 days | 5% |
| Mark Thompson | 10/10 | 1997 days | 7% |
| Matt Petrie | 10/10 | 1997 days | 7% |
| roni naiss | 10/10 | 2027 days | 7% |
| Harin Kerai | 10/10 | 2027 days | 7% |
| Gary Smith | 10/10 | 2027 days | 7% |
| Bev Rankin | 9/10 | 2058 days | 7% |
| Martyn Hancock | 8/10 | 2058 days | 7% |
| Vincent Clausen | 10/10 | 2058 days | 7% |
| Margaret Sheffield | 10/10 | 2058 days | 7% |
| Mark Fuller | 10/10 | 2088 days | 7% |
| Brett E | 10/10 | 2150 days | 7% |
| Vicki Shepherd | 2/10 | 2211 days | 5% |
| Bjoern Zwiebelberg | 10/10 | 2241 days | 6% |
| Pierre FALCONETTI | 10/10 | 2241 days | 6% |
| Phil Townsend | 9/10 | 2241 days | 6% |
| Lynne Dyck | 10/10 | 2241 days | 6% |
| Rakcent Wong | 10/10 | 2272 days | 6% |
| Trevor Beselt | 10/10 | 2272 days | 6% |
| Martin Goodman | 10/10 | 2301 days | 6% |
| Steve Paddison | 10/10 | 2301 days | 6% |
| Kathleen Brown | 10/10 | 2301 days | 6% |
| Howard Geer | 10/10 | 2302 days | 6% |
| Alison Gourlay | 10/10 | 2302 days | 6% |
| Jennifer Ings | 10/10 | 2332 days | 6% |
| Lynda Coote | 8/10 | 2332 days | 6% |
| Thomas and leonie | 10/10 | 2332 days | 6% |
| Ben Thompson | 10/10 | 2332 days | 6% |
| Ian MacDougall | 10/10 | 2332 days | 6% |
| paolo battistoni | 10/10 | 2333 days | 6% |
| thinus van niekerk | 9/10 | 2364 days | 6% |
| Joanna Stephens | 10/10 | 2364 days | 6% |
| Rachel Purchase | 10/10 | 2393 days | 6% |
| Mark Walton | 9/10 | 2393 days | 6% |
| William Wighton | 10/10 | 2393 days | 6% |
| Renee Willhuber | 10/10 | 2394 days | 6% |
| Jean-Marie Versaud | 8/10 | 2394 days | 5% |
| Luis . | 10/10 | 2424 days | 5% |
| mtn mtn | 10/10 | 2454 days | 5% |
| Mike Spiro | 10/10 | 2454 days | 5% |
| Margaret Kajewski | 10/10 | 2485 days | 5% |
| tim downing | 10/10 | 2546 days | 5% |
| Katherine Easterling | 10/10 | 2578 days | 5% |
| ruben dam | 10/10 | 2578 days | 5% |
| Barbara Clarke | 10/10 | 2638 days | 4% |
| francesco bombelli | 10/10 | 2666 days | 4% |
| Katy Kirby | 10/10 | 2666 days | 4% |
| Simon von Heugel | 10/10 | 2697 days | 4% |
| Mikael Hedstrom | 10/10 | 2697 days | 4% |
| Raz Shapira-Fainburg | 10/10 | 2697 days | 4% |
| Chris Heaton | 10/10 | 3032 days | 3% |
| rachandjohn | 10/10 | 3063 days | 3% |
| Steven Kopstein | 10/10 | 3063 days | 3% |
| Kelly Hunter | 10/10 | 3063 days | 3% |
| Jackie Pearson | 10/10 | 3094 days | 2% |
| Craig | 9/10 | 3124 days | 2% |
| Maree Dunlop | 10/10 | 3216 days | 2% |
| Graeme32 | 10/10 | 3308 days | 1% |
| Travellor | 10/10 | 3308 days | 1% |
| hannahlornsen | 10/10 | 3397 days | 1% |
| David Law | 10/10 | 3428 days | 1% |
| David and Sally Wallis | 8/10 | 3450 days | 1% |
| millview | 10/10 | 3459 days | 1% |
| johannesivarsson | 10/10 | 3459 days | 1% |
| Kleiner | 10/10 | 3459 days | 1% |
| obyrnej | 10/10 | 3459 days | 1% |
| Kristina Mårtensson | 9/10 | 3459 days | 1% |
| clarea | 10/10 | 3489 days | 1% |
| peteandviv | 10/10 | 3489 days | 1% |
| TheVons | 10/10 | 3520 days | 1% |
| Siggy0603 | 10/10 | 3642 days | 0% |
| stacey | 10/10 | 3642 days | 0% |
| klinehan | 10/10 | 3673 days | 2% |
| Martin_Sonia | 10/10 | 3673 days | 2% |
| joelhwa | 10/10 | 3703 days | 2% |
| PandWBr | 10/10 | 3734 days | 2% |
| Webb & Muckelt | 9/10 | 3743 days | 2% |
| Judith Midgley | 8/10 | 3746 days | 1% |
| Michelle | 10/10 | 3763 days | 2% |
| TonyB | 10/10 | 3763 days | 2% |
| KandJ | 10/10 | 3794 days | 2% |
| susanmountford | 9/10 | 3794 days | 2% |
| Bjarne | 10/10 | 3794 days | 2% |
| cerlermsw | 10/10 | 3794 days | 2% |
| DaveHarris | 9/10 | 3825 days | 2% |
| Jimmer84 | 10/10 | 3825 days | 2% |
| darktower | 10/10 | 3825 days | 2% |
| acharlesedwards | 9/10 | 3855 days | 2% |
| Caragh | 10/10 | 3886 days | 2% |
| stuart01 | 10/10 | 3916 days | 2% |
| TomandDave | 10/10 | 3916 days | 2% |
| robpthomas | 10/10 | 3916 days | 2% |
| markearl | 9/10 | 3916 days | 2% |
| Katy Johnson | 8/10 | 4075 days | 1% |
| Julie | 9/10 | 4082 days | 2% |
| Matt Haneline | 8/10 | 4088 days | 1% |
| Bette Eh | 10/10 | 4089 days | 2% |
| Mark Leeuwenburgh | 9/10 | 4105 days | 2% |
| Andrew Koster | 9/10 | 4113 days | 2% |
| Becky Foley | 10/10 | 4114 days | 2% |
| ian1 | 10/10 | 4128 days | 2% |
| geoffreyandjean | 9/10 | 4128 days | 2% |
| fogartyh | 10/10 | 4159 days | 2% |
| Nature_love | 8/10 | 4159 days | 2% |
| BrianHart6 | 10/10 | 4190 days | 2% |
| donpursche | 9/10 | 4251 days | 2% |
| martinveysey | 10/10 | 4404 days | 2% |
| dylan212 | 10/10 | 4465 days | 2% |
| Marge Steve | 9/10 | 4474 days | 2% |
| Don and Barb | 8/10 | 4486 days | 1% |
| Jen Rick | 10/10 | 4489 days | 2% |
| Nigel Petrie | 10/10 | 4578 days | 2% |
| alanvn | 9/10 | 4668 days | 2% |
| Jules77 | 10/10 | 4677 days | 2% |
| LowerD | 9/10 | 4793 days | 2% |
| JanL | 9/10 | 4799 days | 2% |
| erikc | 9/10 | 4799 days | 2% |
| keeble | 7/10 | 4799 days | 1% |
| KuzakUSA | 8/10 | 4803 days | 1% |
| GregL | 9/10 | 4818 days | 2% |
| Philip | 10/10 | 4848 days | 2% |
| Melinda | 9/10 | 4883 days | 2% |
| Andrew | 5/10 | 4989 days | 1% |
| ranker_46 | 10/10 | 5401 days | 2% |
| qofd | 9/10 | 5500 days | 2% |
| noname | 8/10 | 5564 days | 1% |
| Louise | 10/10 | 5579 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.65% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 97 days. The Sunrise Holidays experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.83% |
| 2 | -2.33% |
| 3 | -1.50% |
| 4 | -0.67% |
| 5 | -0.17% |
| 6 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.61% |
| 198 | -2.63% |
| 199 | -2.64% |
| 200 | -2.65% |
| 201 | -2.66% |
| 202 | -2.68% |
| 203 | -2.69% |
| … | … |
Final Ranking Score
92%
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.