Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
256 Valid Reviews
The Sunrise Holidays experience has a total of 264 reviews. There are 256 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 196 |
|
77% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.56% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.56% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.32%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| JP Lauzon | 10/10 | 238 days | 100% |
| David Brooks | 10/10 | 268 days | 99% |
| Mikael | 10/10 | 371 days | 95% |
| Bruce Stephenson | 9/10 | 537 days | 85% |
| JemmaL | 10/10 | 585 days | 83% |
| COUSTEIX Guy | 10/10 | 598 days | 82% |
| Henry Rudyono | 9/10 | 659 days | 77% |
| William Fleszar | 10/10 | 688 days | 75% |
| Patch Bonkemeyer | 10/10 | 688 days | 75% |
| Jessica Holloway | 10/10 | 688 days | 75% |
| Eliot | 10/10 | 719 days | 73% |
| Colin Burke | 10/10 | 719 days | 73% |
| Elliott | 10/10 | 750 days | 70% |
| Kristen Lynch | 10/10 | 750 days | 70% |
| Anne | 10/10 | 780 days | 67% |
| Brett_E | 10/10 | 978 days | 47% |
| Marion | 10/10 | 994 days | 46% |
| Felicity Nicolson | 10/10 | 994 days | 46% |
| Pierre Bec | 9/10 | 1025 days | 42% |
| Lulu Lundt | 10/10 | 1084 days | 38% |
| Fraser Walkenhorst | 10/10 | 1206 days | 28% |
| Mike & Megan | 10/10 | 1359 days | 18% |
| Sky | 10/10 | 1359 days | 18% |
| Esther Hyde | 10/10 | 1906 days | 5% |
| Emma | 10/10 | 1906 days | 5% |
| SHIH-TING LIN | 10/10 | 1936 days | 5% |
| stephen hailes | 10/10 | 1998 days | 5% |
| Lena | 10/10 | 1998 days | 5% |
| Josephine Moggie | 10/10 | 2028 days | 5% |
| Ash Worthington | 10/10 | 2028 days | 5% |
| Edwin PAYELLE | 10/10 | 2120 days | 5% |
| Adrian Cheetham | 10/10 | 2120 days | 5% |
| Tina Gahlot | 10/10 | 2120 days | 5% |
| Luke | 10/10 | 2120 days | 5% |
| Fontaine Josiane | 10/10 | 2149 days | 4% |
| Adrian Trumper | 9/10 | 2149 days | 4% |
| Andrew Dickson | 10/10 | 2149 days | 4% |
| Ugo Nourry | 10/10 | 2180 days | 4% |
| Marija Kurtin | 10/10 | 2180 days | 4% |
| Daniel Madden | 10/10 | 2180 days | 4% |
| Daniel Benjamin | 10/10 | 2211 days | 4% |
| pete wardlow | 10/10 | 2211 days | 4% |
| Megan Wong | 9/10 | 2211 days | 4% |
| Adrian Pett | 9/10 | 2211 days | 4% |
| James Leech | 10/10 | 2211 days | 4% |
| Kellie Wallace | 10/10 | 2211 days | 4% |
| Peter Worsey | 9/10 | 2241 days | 4% |
| Nick Richards | 10/10 | 2241 days | 4% |
| Julie Morin | 10/10 | 2241 days | 4% |
| Lanny T | 9/10 | 2272 days | 4% |
| Alexandra Zobel-Brown | 10/10 | 2272 days | 4% |
| Lil and Rob | 9/10 | 2272 days | 4% |
| Andrew Hammond | 10/10 | 2302 days | 4% |
| Paul . | 10/10 | 2394 days | 4% |
| Martha Duszynska | 10/10 | 2455 days | 4% |
| John B | 10/10 | 2486 days | 4% |
| Dieter Stein | 10/10 | 2486 days | 4% |
| charlie | 10/10 | 2486 days | 4% |
| Bengt Pehrson | 10/10 | 2514 days | 4% |
| Andrew Sanis | 10/10 | 2514 days | 4% |
| Marcel | 10/10 | 2514 days | 4% |
| Hans Stam | 10/10 | 2514 days | 4% |
| Fredrik & Mattias | 10/10 | 2514 days | 4% |
| Geertje and Rein | 10/10 | 2514 days | 4% |
| Nicola | 10/10 | 2545 days | 4% |
| MortenHaek | 10/10 | 2545 days | 4% |
| dino Sikkel | 10/10 | 2545 days | 4% |
| Zena Eyles | 9/10 | 2576 days | 4% |
| Kyle Canton | 10/10 | 2576 days | 4% |
| alan chan | 10/10 | 2576 days | 4% |
| Mark Lechner | 10/10 | 2606 days | 4% |
| Robin Lam | 10/10 | 2606 days | 4% |
| stephen richard | 8/10 | 2606 days | 3% |
| ian kennedy | 10/10 | 2606 days | 4% |
| Jeremy Bennett | 10/10 | 2606 days | 4% |
| Anthony Carroll | 9/10 | 2606 days | 4% |
| Caroline Frank | 10/10 | 2606 days | 4% |
| Marcus Berndt | 9/10 | 2606 days | 4% |
| Tadhg and Ciara | 10/10 | 2637 days | 4% |
| Annette Gordon | 10/10 | 2667 days | 3% |
| Chris Mitts | 10/10 | 2667 days | 3% |
| Nikki Van de Scheur | 10/10 | 2667 days | 3% |
| Liz | 10/10 | 2698 days | 3% |
| Jon Rush | 10/10 | 2698 days | 3% |
| Michael Grozdanovski | 10/10 | 2790 days | 3% |
| Frank Turner | 10/10 | 2820 days | 3% |
| Corinne Veyssiere | 10/10 | 2820 days | 3% |
| Max Mayer-Aull | 10/10 | 2851 days | 3% |
| Millie Benbow | 10/10 | 2851 days | 3% |
| Shelley Sims | 10/10 | 2851 days | 3% |
| Kelvin Lim | 10/10 | 2851 days | 3% |
| Jennifer Pardee | 10/10 | 2879 days | 3% |
| Rodney Tillyer | 10/10 | 2879 days | 3% |
| Graham Johnstone | 9/10 | 2879 days | 3% |
| Katrine Djernes | 10/10 | 2910 days | 3% |
| Lukas Heim | 10/10 | 2910 days | 3% |
| John Graham | 7/10 | 2910 days | 3% |
| Pam Fairbanks | 10/10 | 2910 days | 3% |
| Jen Hack | 10/10 | 2910 days | 3% |
| Janneke van Krieken | 10/10 | 2970 days | 2% |
| Courtney Frew | 10/10 | 2971 days | 3% |
| Arkaitz Garcia Herrera | 8/10 | 2971 days | 3% |
| Sophie DESTANNES | 10/10 | 2971 days | 3% |
| Thomas Nauer | 10/10 | 2971 days | 3% |
| Lynne Mansell | 10/10 | 2971 days | 3% |
| Bill Shelton | 10/10 | 2971 days | 3% |
| Angela McDade | 10/10 | 2971 days | 3% |
| Ieltxu Lauzirika | 10/10 | 3002 days | 3% |
| Roger Miller | 9/10 | 3002 days | 3% |
| Les Pick | 9/10 | 3032 days | 3% |
| Tim Trenwith | 10/10 | 3063 days | 3% |
| Joël Monin | 10/10 | 3155 days | 2% |
| Daniella Marlow | 10/10 | 3155 days | 2% |
| Alexandre Martin | 9/10 | 3181 days | 2% |
| Jason Morehouse | 10/10 | 3185 days | 2% |
| Annelie Peters | 10/10 | 3185 days | 2% |
| Olly | 10/10 | 3185 days | 2% |
| Kay Simpkin | 9/10 | 3188 days | 2% |
| Patrick Meyer | 10/10 | 3198 days | 2% |
| Rolf Anton | 10/10 | 3216 days | 2% |
| Jeremy Bennett | 10/10 | 3216 days | 2% |
| R Brandsma | 9/10 | 3230 days | 2% |
| Alfredo Talin | 10/10 | 3244 days | 2% |
| Karin Martin | 10/10 | 3244 days | 2% |
| Magnus Bell | 10/10 | 3275 days | 2% |
| Carlos Ciller | 10/10 | 3275 days | 2% |
| Jochen vA | 10/10 | 3275 days | 2% |
| David Bryant | 10/10 | 3275 days | 2% |
| Steven Casburn | 10/10 | 3275 days | 2% |
| Jolien | 9/10 | 3295 days | 2% |
| Mark Thompson | 10/10 | 3306 days | 2% |
| Matt Petrie | 10/10 | 3306 days | 2% |
| roni naiss | 10/10 | 3336 days | 2% |
| Harin Kerai | 10/10 | 3336 days | 2% |
| Gary Smith | 10/10 | 3336 days | 2% |
| Bev Rankin | 9/10 | 3367 days | 2% |
| Martyn Hancock | 8/10 | 3367 days | 2% |
| Vincent Clausen | 10/10 | 3367 days | 2% |
| Margaret Sheffield | 10/10 | 3367 days | 2% |
| Mark Fuller | 10/10 | 3397 days | 2% |
| Brett E | 10/10 | 3459 days | 2% |
| Vicki Shepherd | 2/10 | 3520 days | 1% |
| Bjoern Zwiebelberg | 10/10 | 3550 days | 2% |
| Pierre FALCONETTI | 10/10 | 3550 days | 2% |
| Phil Townsend | 9/10 | 3550 days | 2% |
| Lynne Dyck | 10/10 | 3550 days | 2% |
| Rakcent Wong | 10/10 | 3581 days | 2% |
| Trevor Beselt | 10/10 | 3581 days | 2% |
| Martin Goodman | 10/10 | 3610 days | 2% |
| Steve Paddison | 10/10 | 3610 days | 2% |
| Kathleen Brown | 10/10 | 3610 days | 2% |
| Howard Geer | 10/10 | 3610 days | 2% |
| Alison Gourlay | 10/10 | 3610 days | 2% |
| Jennifer Ings | 10/10 | 3641 days | 1% |
| Lynda Coote | 8/10 | 3641 days | 1% |
| Thomas and leonie | 10/10 | 3641 days | 1% |
| Ben Thompson | 10/10 | 3641 days | 1% |
| Ian MacDougall | 10/10 | 3641 days | 1% |
| paolo battistoni | 10/10 | 3641 days | 1% |
| thinus van niekerk | 9/10 | 3672 days | 1% |
| Joanna Stephens | 10/10 | 3672 days | 1% |
| Rachel Purchase | 10/10 | 3702 days | 1% |
| Mark Walton | 9/10 | 3702 days | 1% |
| William Wighton | 10/10 | 3702 days | 1% |
| Renee Willhuber | 10/10 | 3702 days | 1% |
| Jean-Marie Versaud | 8/10 | 3702 days | 1% |
| Luis . | 10/10 | 3733 days | 1% |
| mtn mtn | 10/10 | 3763 days | 1% |
| Mike Spiro | 10/10 | 3763 days | 1% |
| Margaret Kajewski | 10/10 | 3794 days | 1% |
| tim downing | 10/10 | 3855 days | 1% |
| Katherine Easterling | 10/10 | 3886 days | 1% |
| ruben dam | 10/10 | 3886 days | 1% |
| Barbara Clarke | 10/10 | 3947 days | 1% |
| francesco bombelli | 10/10 | 3975 days | 1% |
| Katy Kirby | 10/10 | 3975 days | 1% |
| Simon von Heugel | 10/10 | 4006 days | 1% |
| Mikael Hedstrom | 10/10 | 4006 days | 1% |
| Raz Shapira-Fainburg | 10/10 | 4006 days | 1% |
| Chris Heaton | 10/10 | 4340 days | 0% |
| rachandjohn | 10/10 | 4371 days | 0% |
| Steven Kopstein | 10/10 | 4371 days | 0% |
| Kelly Hunter | 10/10 | 4371 days | 0% |
| Jackie Pearson | 10/10 | 4402 days | 1% |
| Craig | 9/10 | 4432 days | 1% |
| Maree Dunlop | 10/10 | 4524 days | 1% |
| Graeme32 | 10/10 | 4616 days | 1% |
| Travellor | 10/10 | 4616 days | 1% |
| hannahlornsen | 10/10 | 4705 days | 1% |
| David Law | 10/10 | 4736 days | 1% |
| David and Sally Wallis | 8/10 | 4758 days | 1% |
| millview | 10/10 | 4767 days | 1% |
| johannesivarsson | 10/10 | 4767 days | 1% |
| Kleiner | 10/10 | 4767 days | 1% |
| obyrnej | 10/10 | 4767 days | 1% |
| Kristina Mårtensson | 9/10 | 4767 days | 1% |
| clarea | 10/10 | 4797 days | 1% |
| peteandviv | 10/10 | 4797 days | 1% |
| TheVons | 10/10 | 4828 days | 1% |
| Siggy0603 | 10/10 | 4950 days | 1% |
| stacey | 10/10 | 4950 days | 1% |
| klinehan | 10/10 | 4981 days | 1% |
| Martin_Sonia | 10/10 | 4981 days | 1% |
| joelhwa | 10/10 | 5011 days | 1% |
| PandWBr | 10/10 | 5042 days | 1% |
| Webb & Muckelt | 9/10 | 5051 days | 1% |
| Judith Midgley | 8/10 | 5054 days | 1% |
| Michelle | 10/10 | 5071 days | 1% |
| TonyB | 10/10 | 5071 days | 1% |
| KandJ | 10/10 | 5102 days | 1% |
| susanmountford | 9/10 | 5102 days | 1% |
| Bjarne | 10/10 | 5102 days | 1% |
| cerlermsw | 10/10 | 5102 days | 1% |
| DaveHarris | 9/10 | 5133 days | 1% |
| Jimmer84 | 10/10 | 5133 days | 1% |
| darktower | 10/10 | 5133 days | 1% |
| acharlesedwards | 9/10 | 5163 days | 1% |
| Caragh | 10/10 | 5194 days | 1% |
| stuart01 | 10/10 | 5224 days | 1% |
| TomandDave | 10/10 | 5224 days | 1% |
| robpthomas | 10/10 | 5224 days | 1% |
| markearl | 9/10 | 5224 days | 1% |
| Katy Johnson | 8/10 | 5383 days | 1% |
| Julie | 9/10 | 5390 days | 1% |
| Matt Haneline | 8/10 | 5396 days | 1% |
| Bette Eh | 10/10 | 5397 days | 1% |
| Mark Leeuwenburgh | 9/10 | 5413 days | 1% |
| Andrew Koster | 9/10 | 5421 days | 1% |
| Becky Foley | 10/10 | 5422 days | 1% |
| ian1 | 10/10 | 5436 days | 1% |
| geoffreyandjean | 9/10 | 5436 days | 1% |
| fogartyh | 10/10 | 5467 days | 1% |
| Nature_love | 8/10 | 5467 days | 1% |
| BrianHart6 | 10/10 | 5498 days | 1% |
| donpursche | 9/10 | 5559 days | 1% |
| martinveysey | 10/10 | 5712 days | 1% |
| dylan212 | 10/10 | 5773 days | 1% |
| Marge Steve | 9/10 | 5782 days | 1% |
| Don and Barb | 8/10 | 5794 days | 1% |
| Jen Rick | 10/10 | 5797 days | 1% |
| Nigel Petrie | 10/10 | 5886 days | 1% |
| alanvn | 9/10 | 5976 days | 1% |
| Jules77 | 10/10 | 5985 days | 1% |
| LowerD | 9/10 | 6101 days | 1% |
| JanL | 9/10 | 6107 days | 1% |
| erikc | 9/10 | 6107 days | 1% |
| keeble | 7/10 | 6107 days | 1% |
| KuzakUSA | 8/10 | 6112 days | 1% |
| GregL | 9/10 | 6126 days | 1% |
| Philip | 10/10 | 6156 days | 1% |
| Melinda | 9/10 | 6192 days | 1% |
| Andrew | 5/10 | 6298 days | 0% |
| ranker_46 | 10/10 | 6709 days | 1% |
| qofd | 9/10 | 6808 days | 1% |
| noname | 8/10 | 6872 days | 1% |
| Louise | 10/10 | 6887 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.60% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 41 days. The Sunrise Holidays experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 178 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 175 | -3.54% |
| 176 | -3.56% |
| 177 | -3.58% |
| 178 | -3.60% |
| 179 | -3.62% |
| 180 | -3.64% |
| 181 | -3.66% |
| … | … |
Balancing Adjustment
0.78% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.