Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
234 Valid Reviews
The Sunrise Holidays experience has a total of 241 reviews. There are 234 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 234 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 177 |
|
76% |
| 9/10 | 40 |
|
17% |
| 8/10 | 13 |
|
6% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.37% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.37% and is based on 234 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 234 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.27%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Esther Hyde | 10/10 | 385 days | 100% |
| Emma | 10/10 | 385 days | 100% |
| SHIH-TING LIN | 10/10 | 415 days | 95% |
| COUSTEIX Guy | 10/10 | 476 days | 84% |
| stephen hailes | 10/10 | 477 days | 84% |
| Lena | 10/10 | 477 days | 84% |
| Josephine Moggie | 10/10 | 507 days | 77% |
| Ash Worthington | 10/10 | 507 days | 77% |
| Edwin PAYELLE | 10/10 | 598 days | 58% |
| Adrian Cheetham | 10/10 | 598 days | 58% |
| Tina Gahlot | 10/10 | 598 days | 58% |
| Luke | 10/10 | 599 days | 57% |
| Fontaine Josiane | 10/10 | 627 days | 52% |
| Adrian Trumper | 9/10 | 627 days | 52% |
| Andrew Dickson | 10/10 | 628 days | 52% |
| Ugo Nourry | 10/10 | 658 days | 46% |
| Marija Kurtin | 10/10 | 658 days | 46% |
| Daniel Madden | 10/10 | 659 days | 46% |
| Daniel Benjamin | 10/10 | 689 days | 41% |
| pete wardlow | 10/10 | 689 days | 41% |
| Megan Wong | 9/10 | 689 days | 41% |
| Adrian Pett | 9/10 | 689 days | 41% |
| James Leech | 10/10 | 690 days | 40% |
| Kellie Wallace | 10/10 | 690 days | 40% |
| Peter Worsey | 9/10 | 719 days | 36% |
| Nick Richards | 10/10 | 719 days | 36% |
| Julie Morin | 10/10 | 719 days | 36% |
| Lanny T | 9/10 | 750 days | 31% |
| Alexandra Zobel-Brown | 10/10 | 750 days | 31% |
| Lil and Rob | 9/10 | 751 days | 31% |
| Andrew Hammond | 10/10 | 781 days | 27% |
| Paul | 10/10 | 873 days | 17% |
| Martha Duszynska | 10/10 | 933 days | 12% |
| John B | 10/10 | 965 days | 10% |
| Dieter Stein | 10/10 | 965 days | 10% |
| charlie | 10/10 | 965 days | 10% |
| Bengt Pehrson | 10/10 | 992 days | 9% |
| Andrew Sanis | 10/10 | 993 days | 9% |
| Marcel | 10/10 | 993 days | 9% |
| Hans Stam | 10/10 | 993 days | 9% |
| Fredrik & Mattias | 10/10 | 993 days | 9% |
| Geertje and Rein | 10/10 | 993 days | 9% |
| Nicola | 10/10 | 1024 days | 8% |
| MortenHaek | 10/10 | 1024 days | 8% |
| dino Sikkel | 10/10 | 1024 days | 8% |
| Zena Eyles | 9/10 | 1054 days | 7% |
| Kyle Canton | 10/10 | 1054 days | 7% |
| alan chan | 10/10 | 1055 days | 7% |
| Mark Lechner | 10/10 | 1084 days | 7% |
| Robin Lam | 10/10 | 1084 days | 7% |
| stephen richard | 8/10 | 1084 days | 6% |
| ian kennedy | 10/10 | 1085 days | 7% |
| Jeremy Bennett | 10/10 | 1085 days | 7% |
| Anthony Carroll | 9/10 | 1085 days | 7% |
| Caroline Frank | 10/10 | 1085 days | 7% |
| Marcus Berndt | 9/10 | 1085 days | 7% |
| Tadhg and Ciara | 10/10 | 1116 days | 6% |
| Annette Gordon | 10/10 | 1145 days | 6% |
| Chris Mitts | 10/10 | 1146 days | 6% |
| Nikki Van de Scheur | 10/10 | 1146 days | 6% |
| Liz | 10/10 | 1176 days | 6% |
| Jon Rush | 10/10 | 1177 days | 6% |
| Michael Grozdanovski | 10/10 | 1268 days | 6% |
| Frank Turner | 10/10 | 1298 days | 6% |
| Corinne Veyssiere | 10/10 | 1298 days | 6% |
| Max Mayer-Aull | 10/10 | 1329 days | 6% |
| Millie Benbow | 10/10 | 1329 days | 6% |
| Shelley Sims | 10/10 | 1330 days | 6% |
| Kelvin Lim | 10/10 | 1330 days | 6% |
| Jennifer Pardee | 10/10 | 1357 days | 6% |
| Rodney Tillyer | 10/10 | 1357 days | 6% |
| Graham Johnstone | 9/10 | 1357 days | 6% |
| Katrine Djernes | 10/10 | 1388 days | 6% |
| Lukas Heim | 10/10 | 1388 days | 6% |
| John Graham | 7/10 | 1388 days | 5% |
| Pam Fairbanks | 10/10 | 1388 days | 6% |
| Jen Hack | 10/10 | 1389 days | 6% |
| Janneke van Krieken | 10/10 | 1449 days | 4% |
| Courtney Frew | 10/10 | 1449 days | 6% |
| Arkaitz Garcia Herrera | 8/10 | 1449 days | 5% |
| Sophie DESTANNES | 10/10 | 1449 days | 6% |
| Thomas Nauer | 10/10 | 1449 days | 6% |
| Lynne Mansell | 10/10 | 1449 days | 6% |
| Bill Shelton | 10/10 | 1449 days | 6% |
| Angela McDade | 10/10 | 1449 days | 6% |
| Ieltxu Lauzirika | 10/10 | 1480 days | 6% |
| Roger Miller | 9/10 | 1480 days | 6% |
| Les Pick | 9/10 | 1510 days | 5% |
| Tim Trenwith | 10/10 | 1541 days | 5% |
| Joël Monin | 10/10 | 1633 days | 5% |
| Daniella Marlow | 10/10 | 1633 days | 5% |
| Alexandre Martin | 9/10 | 1660 days | 5% |
| Jason Morehouse | 10/10 | 1663 days | 5% |
| Annelie Peters | 10/10 | 1663 days | 5% |
| Olly | 10/10 | 1663 days | 5% |
| Kay Simpkin | 9/10 | 1667 days | 4% |
| Patrick Meyer | 10/10 | 1677 days | 4% |
| Rolf Anton | 10/10 | 1694 days | 5% |
| Jeremy Bennett | 10/10 | 1694 days | 5% |
| R Brandsma | 9/10 | 1709 days | 3% |
| Alfredo Talin | 10/10 | 1722 days | 5% |
| Karin Martin | 10/10 | 1722 days | 5% |
| Magnus Bell | 10/10 | 1753 days | 5% |
| Carlos Ciller | 10/10 | 1753 days | 5% |
| Jochen vA | 10/10 | 1753 days | 5% |
| David Bryant | 10/10 | 1753 days | 5% |
| Steven Casburn | 10/10 | 1753 days | 5% |
| Jolien | 9/10 | 1774 days | 3% |
| Mark Thompson | 10/10 | 1784 days | 5% |
| Matt Petrie | 10/10 | 1784 days | 5% |
| roni naiss | 10/10 | 1814 days | 5% |
| Harin Kerai | 10/10 | 1814 days | 5% |
| Gary Smith | 10/10 | 1814 days | 5% |
| Bev Rankin | 9/10 | 1845 days | 5% |
| Martyn Hancock | 8/10 | 1845 days | 4% |
| Vincent Clausen | 10/10 | 1845 days | 5% |
| Margaret Sheffield | 10/10 | 1845 days | 5% |
| Mark Fuller | 10/10 | 1875 days | 5% |
| Brett E | 10/10 | 1937 days | 4% |
| Vicki Shepherd | 2/10 | 1998 days | 3% |
| Bjoern Zwiebelberg | 10/10 | 2028 days | 4% |
| Pierre FALCONETTI | 10/10 | 2028 days | 4% |
| Phil Townsend | 9/10 | 2028 days | 4% |
| Lynne Dyck | 10/10 | 2028 days | 4% |
| Rakcent Wong | 10/10 | 2059 days | 4% |
| Trevor Beselt | 10/10 | 2059 days | 4% |
| Martin Goodman | 10/10 | 2088 days | 4% |
| Steve Paddison | 10/10 | 2088 days | 4% |
| Kathleen Brown | 10/10 | 2088 days | 4% |
| Howard Geer | 10/10 | 2089 days | 4% |
| Alison Gourlay | 10/10 | 2089 days | 4% |
| Jennifer Ings | 10/10 | 2119 days | 4% |
| Lynda Coote | 8/10 | 2119 days | 4% |
| Thomas and leonie | 10/10 | 2119 days | 4% |
| Ben Thompson | 10/10 | 2119 days | 4% |
| Ian MacDougall | 10/10 | 2119 days | 4% |
| paolo battistoni | 10/10 | 2120 days | 4% |
| thinus van niekerk | 9/10 | 2151 days | 4% |
| Joanna Stephens | 10/10 | 2151 days | 4% |
| Rachel Purchase | 10/10 | 2180 days | 4% |
| Mark Walton | 9/10 | 2180 days | 4% |
| William Wighton | 10/10 | 2180 days | 4% |
| Renee Willhuber | 10/10 | 2181 days | 4% |
| Jean-Marie Versaud | 8/10 | 2181 days | 4% |
| Luis . | 10/10 | 2211 days | 4% |
| mtn mtn | 10/10 | 2241 days | 4% |
| Mike Spiro | 10/10 | 2241 days | 4% |
| Margaret Kajewski | 10/10 | 2272 days | 4% |
| tim downing | 10/10 | 2333 days | 3% |
| Katherine Easterling | 10/10 | 2365 days | 3% |
| ruben dam | 10/10 | 2365 days | 3% |
| Barbara Clarke | 10/10 | 2425 days | 3% |
| francesco bombelli | 10/10 | 2453 days | 3% |
| Katy Kirby | 10/10 | 2453 days | 3% |
| Simon von Heugel | 10/10 | 2484 days | 3% |
| Mikael Hedstrom | 10/10 | 2484 days | 3% |
| Raz Shapira-Fainburg | 10/10 | 2484 days | 3% |
| Chris Heaton | 10/10 | 2819 days | 2% |
| rachandjohn | 10/10 | 2850 days | 2% |
| Steven Kopstein | 10/10 | 2850 days | 2% |
| Kelly Hunter | 10/10 | 2850 days | 2% |
| Jackie Pearson | 10/10 | 2881 days | 2% |
| Craig | 9/10 | 2911 days | 2% |
| Maree Dunlop | 10/10 | 3003 days | 2% |
| Graeme32 | 10/10 | 3095 days | 1% |
| Travellor | 10/10 | 3095 days | 1% |
| hannahlornsen | 10/10 | 3184 days | 1% |
| David Law | 10/10 | 3215 days | 1% |
| David and Sally Wallis | 8/10 | 3237 days | 1% |
| millview | 10/10 | 3246 days | 1% |
| johannesivarsson | 10/10 | 3246 days | 1% |
| Kleiner | 10/10 | 3246 days | 1% |
| obyrnej | 10/10 | 3246 days | 1% |
| Kristina Mårtensson | 9/10 | 3246 days | 1% |
| clarea | 10/10 | 3276 days | 1% |
| peteandviv | 10/10 | 3276 days | 1% |
| TheVons | 10/10 | 3307 days | 1% |
| Siggy0603 | 10/10 | 3429 days | 1% |
| stacey | 10/10 | 3429 days | 1% |
| klinehan | 10/10 | 3460 days | 0% |
| Martin_Sonia | 10/10 | 3460 days | 0% |
| joelhwa | 10/10 | 3490 days | 0% |
| PandWBr | 10/10 | 3521 days | 0% |
| Webb & Muckelt | 9/10 | 3530 days | 0% |
| Judith Midgley | 8/10 | 3533 days | 0% |
| Michelle | 10/10 | 3550 days | 0% |
| TonyB | 10/10 | 3550 days | 0% |
| KandJ | 10/10 | 3581 days | 0% |
| susanmountford | 9/10 | 3581 days | 0% |
| Bjarne | 10/10 | 3581 days | 0% |
| cerlermsw | 10/10 | 3581 days | 0% |
| DaveHarris | 9/10 | 3612 days | 0% |
| Jimmer84 | 10/10 | 3612 days | 0% |
| darktower | 10/10 | 3612 days | 0% |
| acharlesedwards | 9/10 | 3642 days | 0% |
| Caragh | 10/10 | 3673 days | 1% |
| stuart01 | 10/10 | 3703 days | 1% |
| TomandDave | 10/10 | 3703 days | 1% |
| robpthomas | 10/10 | 3703 days | 1% |
| markearl | 9/10 | 3703 days | 1% |
| Katy Johnson | 8/10 | 3862 days | 1% |
| Julie | 9/10 | 3869 days | 1% |
| Matt Haneline | 8/10 | 3875 days | 1% |
| Bette Eh | 10/10 | 3876 days | 1% |
| Mark Leeuwenburgh | 9/10 | 3892 days | 1% |
| Andrew Koster | 9/10 | 3900 days | 1% |
| Becky Foley | 10/10 | 3901 days | 1% |
| ian1 | 10/10 | 3915 days | 1% |
| geoffreyandjean | 9/10 | 3915 days | 1% |
| fogartyh | 10/10 | 3946 days | 1% |
| Nature_love | 8/10 | 3946 days | 1% |
| BrianHart6 | 10/10 | 3977 days | 1% |
| donpursche | 9/10 | 4038 days | 1% |
| martinveysey | 10/10 | 4191 days | 1% |
| dylan212 | 10/10 | 4252 days | 1% |
| Marge Steve | 9/10 | 4261 days | 1% |
| Don and Barb | 8/10 | 4273 days | 1% |
| Jen Rick | 10/10 | 4276 days | 1% |
| Nigel Petrie | 10/10 | 4365 days | 1% |
| alanvn | 9/10 | 4455 days | 1% |
| Jules77 | 10/10 | 4464 days | 1% |
| LowerD | 9/10 | 4580 days | 1% |
| JanL | 9/10 | 4586 days | 1% |
| erikc | 9/10 | 4586 days | 1% |
| keeble | 7/10 | 4586 days | 1% |
| KuzakUSA | 8/10 | 4590 days | 1% |
| GregL | 9/10 | 4605 days | 1% |
| Philip | 10/10 | 4635 days | 1% |
| Melinda | 9/10 | 4670 days | 1% |
| Andrew | 5/10 | 4776 days | 1% |
| ranker_46 | 10/10 | 5188 days | 1% |
| qofd | 9/10 | 5287 days | 1% |
| noname | 8/10 | 5351 days | 1% |
| Louise | 10/10 | 5366 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.68% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 56 days. The Sunrise Holidays experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.83% |
| 2 | -2.33% |
| 3 | -1.50% |
| 4 | -0.67% |
| 5 | -0.17% |
| 6 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.62% |
| 198 | -3.64% |
| 199 | -3.66% |
| 200 | -3.68% |
| 201 | -3.70% |
| 202 | -3.71% |
| 203 | -3.73% |
| … | … |
Final Ranking Score
92%
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.