Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
260 Valid Reviews
The Sunrise Holidays experience has a total of 265 reviews. There are 260 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 200 |
|
77% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.62% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.62% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.63%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stuart Beare | 10/10 | 79 days | 100% |
| FC | 10/10 | 79 days | 100% |
| Marc Langer | 10/10 | 107 days | 100% |
| Ray Heng | 10/10 | 154 days | 99% |
| JP Lauzon | 10/10 | 388 days | 92% |
| David Brooks | 10/10 | 418 days | 90% |
| Mikael | 10/10 | 521 days | 85% |
| Bruce Stephenson | 9/10 | 687 days | 72% |
| JemmaL | 10/10 | 735 days | 69% |
| COUSTEIX Guy | 10/10 | 748 days | 68% |
| Henry Rudyono | 9/10 | 809 days | 62% |
| William Fleszar | 10/10 | 838 days | 60% |
| Patch Bonkemeyer | 10/10 | 838 days | 60% |
| Jessica Holloway | 10/10 | 838 days | 60% |
| Eliot | 10/10 | 869 days | 57% |
| Colin Burke | 10/10 | 869 days | 57% |
| Elliott | 10/10 | 900 days | 54% |
| Kristen Lynch | 10/10 | 900 days | 54% |
| Anne | 10/10 | 930 days | 51% |
| Brett_E | 10/10 | 1128 days | 33% |
| Marion | 10/10 | 1144 days | 31% |
| Felicity Nicolson | 10/10 | 1144 days | 31% |
| Pierre Bec | 9/10 | 1175 days | 29% |
| Lulu Lundt | 10/10 | 1234 days | 25% |
| Fraser Walkenhorst | 10/10 | 1356 days | 17% |
| Mike & Megan | 10/10 | 1509 days | 10% |
| Sky | 10/10 | 1509 days | 10% |
| Esther Hyde | 10/10 | 2056 days | 4% |
| Emma | 10/10 | 2056 days | 4% |
| SHIH-TING LIN | 10/10 | 2086 days | 4% |
| stephen hailes | 10/10 | 2148 days | 4% |
| Lena | 10/10 | 2148 days | 4% |
| Josephine Moggie | 10/10 | 2178 days | 4% |
| Ash Worthington | 10/10 | 2178 days | 4% |
| Edwin PAYELLE | 10/10 | 2270 days | 4% |
| Adrian Cheetham | 10/10 | 2270 days | 4% |
| Tina Gahlot | 10/10 | 2270 days | 4% |
| Luke | 10/10 | 2270 days | 4% |
| Fontaine Josiane | 10/10 | 2299 days | 4% |
| Adrian Trumper | 9/10 | 2299 days | 4% |
| Andrew Dickson | 10/10 | 2299 days | 4% |
| Ugo Nourry | 10/10 | 2330 days | 4% |
| Marija Kurtin | 10/10 | 2330 days | 4% |
| Daniel Madden | 10/10 | 2330 days | 4% |
| Daniel Benjamin | 10/10 | 2361 days | 4% |
| pete wardlow | 10/10 | 2361 days | 4% |
| Megan Wong | 9/10 | 2361 days | 4% |
| Adrian Pett | 9/10 | 2361 days | 4% |
| James Leech | 10/10 | 2361 days | 4% |
| Kellie Wallace | 10/10 | 2361 days | 4% |
| Peter Worsey | 9/10 | 2391 days | 3% |
| Nick Richards | 10/10 | 2391 days | 3% |
| Julie Morin | 10/10 | 2391 days | 3% |
| Lanny T | 9/10 | 2422 days | 3% |
| Alexandra Zobel-Brown | 10/10 | 2422 days | 3% |
| Lil and Rob | 9/10 | 2422 days | 3% |
| Andrew Hammond | 10/10 | 2452 days | 3% |
| Paul . | 10/10 | 2544 days | 3% |
| Martha Duszynska | 10/10 | 2605 days | 3% |
| John B | 10/10 | 2636 days | 3% |
| Dieter Stein | 10/10 | 2636 days | 3% |
| charlie | 10/10 | 2636 days | 3% |
| Bengt Pehrson | 10/10 | 2664 days | 3% |
| Andrew Sanis | 10/10 | 2664 days | 3% |
| Marcel | 10/10 | 2664 days | 3% |
| Hans Stam | 10/10 | 2664 days | 3% |
| Fredrik & Mattias | 10/10 | 2664 days | 3% |
| Geertje and Rein | 10/10 | 2664 days | 3% |
| Nicola | 10/10 | 2695 days | 3% |
| MortenHaek | 10/10 | 2695 days | 3% |
| dino Sikkel | 10/10 | 2695 days | 3% |
| Zena Eyles | 9/10 | 2726 days | 3% |
| Kyle Canton | 10/10 | 2726 days | 3% |
| alan chan | 10/10 | 2726 days | 3% |
| Mark Lechner | 10/10 | 2756 days | 3% |
| Robin Lam | 10/10 | 2756 days | 3% |
| stephen richard | 8/10 | 2756 days | 3% |
| ian kennedy | 10/10 | 2756 days | 3% |
| Jeremy Bennett | 10/10 | 2756 days | 3% |
| Anthony Carroll | 9/10 | 2756 days | 3% |
| Caroline Frank | 10/10 | 2756 days | 3% |
| Marcus Berndt | 9/10 | 2756 days | 3% |
| Tadhg and Ciara | 10/10 | 2787 days | 3% |
| Annette Gordon | 10/10 | 2817 days | 3% |
| Chris Mitts | 10/10 | 2817 days | 3% |
| Nikki Van de Scheur | 10/10 | 2817 days | 3% |
| Liz | 10/10 | 2848 days | 3% |
| Jon Rush | 10/10 | 2848 days | 3% |
| Michael Grozdanovski | 10/10 | 2940 days | 2% |
| Frank Turner | 10/10 | 2970 days | 2% |
| Corinne Veyssiere | 10/10 | 2970 days | 2% |
| Max Mayer-Aull | 10/10 | 3001 days | 2% |
| Millie Benbow | 10/10 | 3001 days | 2% |
| Shelley Sims | 10/10 | 3001 days | 2% |
| Kelvin Lim | 10/10 | 3001 days | 2% |
| Jennifer Pardee | 10/10 | 3029 days | 2% |
| Rodney Tillyer | 10/10 | 3029 days | 2% |
| Graham Johnstone | 9/10 | 3029 days | 2% |
| Katrine Djernes | 10/10 | 3060 days | 2% |
| Lukas Heim | 10/10 | 3060 days | 2% |
| John Graham | 7/10 | 3060 days | 2% |
| Pam Fairbanks | 10/10 | 3060 days | 2% |
| Jen Hack | 10/10 | 3060 days | 2% |
| Janneke van Krieken | 10/10 | 3120 days | 1% |
| Courtney Frew | 10/10 | 3121 days | 2% |
| Arkaitz Garcia Herrera | 8/10 | 3121 days | 2% |
| Sophie DESTANNES | 10/10 | 3121 days | 2% |
| Thomas Nauer | 10/10 | 3121 days | 2% |
| Lynne Mansell | 10/10 | 3121 days | 2% |
| Bill Shelton | 10/10 | 3121 days | 2% |
| Angela McDade | 10/10 | 3121 days | 2% |
| Ieltxu Lauzirika | 10/10 | 3152 days | 2% |
| Roger Miller | 9/10 | 3152 days | 2% |
| Les Pick | 9/10 | 3182 days | 2% |
| Tim Trenwith | 10/10 | 3213 days | 2% |
| Joël Monin | 10/10 | 3305 days | 2% |
| Daniella Marlow | 10/10 | 3305 days | 2% |
| Alexandre Martin | 9/10 | 3331 days | 2% |
| Jason Morehouse | 10/10 | 3335 days | 2% |
| Annelie Peters | 10/10 | 3335 days | 2% |
| Olly | 10/10 | 3335 days | 2% |
| Kay Simpkin | 9/10 | 3338 days | 1% |
| Patrick Meyer | 10/10 | 3348 days | 1% |
| Rolf Anton | 10/10 | 3366 days | 2% |
| Jeremy Bennett | 10/10 | 3366 days | 2% |
| R Brandsma | 9/10 | 3380 days | 1% |
| Alfredo Talin | 10/10 | 3394 days | 2% |
| Karin Martin | 10/10 | 3394 days | 2% |
| Magnus Bell | 10/10 | 3425 days | 1% |
| Carlos Ciller | 10/10 | 3425 days | 1% |
| Jochen vA | 10/10 | 3425 days | 1% |
| David Bryant | 10/10 | 3425 days | 1% |
| Steven Casburn | 10/10 | 3425 days | 1% |
| Jolien | 9/10 | 3445 days | 1% |
| Mark Thompson | 10/10 | 3456 days | 1% |
| Matt Petrie | 10/10 | 3456 days | 1% |
| roni naiss | 10/10 | 3486 days | 1% |
| Harin Kerai | 10/10 | 3486 days | 1% |
| Gary Smith | 10/10 | 3486 days | 1% |
| Bev Rankin | 9/10 | 3517 days | 1% |
| Martyn Hancock | 8/10 | 3517 days | 1% |
| Vincent Clausen | 10/10 | 3517 days | 1% |
| Margaret Sheffield | 10/10 | 3517 days | 1% |
| Mark Fuller | 10/10 | 3547 days | 1% |
| Brett E | 10/10 | 3609 days | 1% |
| Vicki Shepherd | 2/10 | 3670 days | 0% |
| Bjoern Zwiebelberg | 10/10 | 3700 days | 1% |
| Pierre FALCONETTI | 10/10 | 3700 days | 1% |
| Phil Townsend | 9/10 | 3700 days | 1% |
| Lynne Dyck | 10/10 | 3700 days | 1% |
| Rakcent Wong | 10/10 | 3731 days | 1% |
| Trevor Beselt | 10/10 | 3731 days | 1% |
| Martin Goodman | 10/10 | 3760 days | 1% |
| Steve Paddison | 10/10 | 3760 days | 1% |
| Kathleen Brown | 10/10 | 3760 days | 1% |
| Howard Geer | 10/10 | 3760 days | 1% |
| Alison Gourlay | 10/10 | 3760 days | 1% |
| Jennifer Ings | 10/10 | 3791 days | 1% |
| Lynda Coote | 8/10 | 3791 days | 1% |
| Thomas and leonie | 10/10 | 3791 days | 1% |
| Ben Thompson | 10/10 | 3791 days | 1% |
| Ian MacDougall | 10/10 | 3791 days | 1% |
| paolo battistoni | 10/10 | 3791 days | 1% |
| thinus van niekerk | 9/10 | 3822 days | 1% |
| Joanna Stephens | 10/10 | 3822 days | 1% |
| Rachel Purchase | 10/10 | 3852 days | 1% |
| Mark Walton | 9/10 | 3852 days | 1% |
| William Wighton | 10/10 | 3852 days | 1% |
| Renee Willhuber | 10/10 | 3852 days | 1% |
| Jean-Marie Versaud | 8/10 | 3852 days | 1% |
| Luis . | 10/10 | 3883 days | 1% |
| mtn mtn | 10/10 | 3913 days | 0% |
| Mike Spiro | 10/10 | 3913 days | 0% |
| Margaret Kajewski | 10/10 | 3944 days | 0% |
| tim downing | 10/10 | 4005 days | 0% |
| Katherine Easterling | 10/10 | 4036 days | 0% |
| ruben dam | 10/10 | 4036 days | 0% |
| Barbara Clarke | 10/10 | 4097 days | 0% |
| francesco bombelli | 10/10 | 4125 days | 0% |
| Katy Kirby | 10/10 | 4125 days | 0% |
| Simon von Heugel | 10/10 | 4156 days | 0% |
| Mikael Hedstrom | 10/10 | 4156 days | 0% |
| Raz Shapira-Fainburg | 10/10 | 4156 days | 0% |
| Chris Heaton | 10/10 | 4490 days | 1% |
| rachandjohn | 10/10 | 4521 days | 1% |
| Steven Kopstein | 10/10 | 4521 days | 1% |
| Kelly Hunter | 10/10 | 4521 days | 1% |
| Jackie Pearson | 10/10 | 4552 days | 1% |
| Craig | 9/10 | 4582 days | 1% |
| Maree Dunlop | 10/10 | 4674 days | 1% |
| Graeme32 | 10/10 | 4766 days | 1% |
| Travellor | 10/10 | 4766 days | 1% |
| hannahlornsen | 10/10 | 4855 days | 1% |
| David Law | 10/10 | 4886 days | 1% |
| David and Sally Wallis | 8/10 | 4908 days | 0% |
| millview | 10/10 | 4917 days | 1% |
| johannesivarsson | 10/10 | 4917 days | 1% |
| Kleiner | 10/10 | 4917 days | 1% |
| obyrnej | 10/10 | 4917 days | 1% |
| Kristina Mårtensson | 9/10 | 4917 days | 1% |
| clarea | 10/10 | 4947 days | 1% |
| peteandviv | 10/10 | 4947 days | 1% |
| TheVons | 10/10 | 4978 days | 1% |
| Siggy0603 | 10/10 | 5100 days | 1% |
| stacey | 10/10 | 5100 days | 1% |
| klinehan | 10/10 | 5131 days | 1% |
| Martin_Sonia | 10/10 | 5131 days | 1% |
| joelhwa | 10/10 | 5161 days | 1% |
| PandWBr | 10/10 | 5192 days | 1% |
| Webb & Muckelt | 9/10 | 5201 days | 0% |
| Judith Midgley | 8/10 | 5204 days | 0% |
| Michelle | 10/10 | 5221 days | 1% |
| TonyB | 10/10 | 5221 days | 1% |
| KandJ | 10/10 | 5252 days | 1% |
| susanmountford | 9/10 | 5252 days | 1% |
| Bjarne | 10/10 | 5252 days | 1% |
| cerlermsw | 10/10 | 5252 days | 1% |
| DaveHarris | 9/10 | 5283 days | 1% |
| Jimmer84 | 10/10 | 5283 days | 1% |
| darktower | 10/10 | 5283 days | 1% |
| acharlesedwards | 9/10 | 5313 days | 1% |
| Caragh | 10/10 | 5344 days | 1% |
| stuart01 | 10/10 | 5374 days | 1% |
| TomandDave | 10/10 | 5374 days | 1% |
| robpthomas | 10/10 | 5374 days | 1% |
| markearl | 9/10 | 5374 days | 1% |
| Katy Johnson | 8/10 | 5533 days | 0% |
| Julie | 9/10 | 5540 days | 0% |
| Matt Haneline | 8/10 | 5546 days | 0% |
| Bette Eh | 10/10 | 5547 days | 0% |
| Mark Leeuwenburgh | 9/10 | 5563 days | 0% |
| Andrew Koster | 9/10 | 5571 days | 0% |
| Becky Foley | 10/10 | 5572 days | 0% |
| ian1 | 10/10 | 5586 days | 1% |
| geoffreyandjean | 9/10 | 5586 days | 1% |
| fogartyh | 10/10 | 5617 days | 1% |
| Nature_love | 8/10 | 5617 days | 1% |
| BrianHart6 | 10/10 | 5648 days | 1% |
| donpursche | 9/10 | 5709 days | 1% |
| martinveysey | 10/10 | 5862 days | 1% |
| dylan212 | 10/10 | 5923 days | 1% |
| Marge Steve | 9/10 | 5932 days | 0% |
| Don and Barb | 8/10 | 5944 days | 0% |
| Jen Rick | 10/10 | 5947 days | 0% |
| Nigel Petrie | 10/10 | 6036 days | 0% |
| alanvn | 9/10 | 6126 days | 0% |
| Jules77 | 10/10 | 6135 days | 1% |
| LowerD | 9/10 | 6251 days | 0% |
| JanL | 9/10 | 6257 days | 0% |
| erikc | 9/10 | 6257 days | 0% |
| keeble | 7/10 | 6257 days | 0% |
| KuzakUSA | 8/10 | 6261 days | 0% |
| GregL | 9/10 | 6276 days | 1% |
| Philip | 10/10 | 6306 days | 0% |
| Melinda | 9/10 | 6342 days | 0% |
| Andrew | 5/10 | 6448 days | 0% |
| ranker_46 | 10/10 | 6859 days | 0% |
| qofd | 9/10 | 6958 days | 1% |
| noname | 8/10 | 7022 days | 0% |
| Louise | 10/10 | 7037 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.86% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 95 days. The Sunrise Holidays experience has 3 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 36 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 33 | -0.45% |
| 34 | -0.46% |
| 35 | -0.48% |
| 36 | -0.49% |
| 37 | -0.50% |
| 38 | -0.52% |
| 39 | -0.53% |
| … | … |
Balancing Adjustment
0.19% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
98%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.