Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
256 Valid Reviews
The Sunrise Holidays experience has a total of 264 reviews. There are 256 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 196 |
|
77% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.56% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.56% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.32%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| JP Lauzon | 10/10 | 237 days | 100% |
| David Brooks | 10/10 | 267 days | 99% |
| Mikael | 10/10 | 370 days | 95% |
| Bruce Stephenson | 9/10 | 536 days | 86% |
| JemmaL | 10/10 | 584 days | 83% |
| COUSTEIX Guy | 10/10 | 597 days | 82% |
| Henry Rudyono | 9/10 | 658 days | 77% |
| William Fleszar | 10/10 | 687 days | 75% |
| Patch Bonkemeyer | 10/10 | 687 days | 75% |
| Jessica Holloway | 10/10 | 687 days | 75% |
| Eliot | 10/10 | 718 days | 73% |
| Colin Burke | 10/10 | 718 days | 73% |
| Elliott | 10/10 | 749 days | 70% |
| Kristen Lynch | 10/10 | 749 days | 70% |
| Anne | 10/10 | 779 days | 68% |
| Brett_E | 10/10 | 977 days | 48% |
| Marion | 10/10 | 993 days | 46% |
| Felicity Nicolson | 10/10 | 993 days | 46% |
| Pierre Bec | 9/10 | 1024 days | 43% |
| Lulu Lundt | 10/10 | 1083 days | 38% |
| Fraser Walkenhorst | 10/10 | 1205 days | 28% |
| Mike & Megan | 10/10 | 1358 days | 18% |
| Sky | 10/10 | 1358 days | 18% |
| Esther Hyde | 10/10 | 1905 days | 5% |
| Emma | 10/10 | 1905 days | 5% |
| SHIH-TING LIN | 10/10 | 1935 days | 5% |
| stephen hailes | 10/10 | 1997 days | 5% |
| Lena | 10/10 | 1997 days | 5% |
| Josephine Moggie | 10/10 | 2027 days | 5% |
| Ash Worthington | 10/10 | 2027 days | 5% |
| Edwin PAYELLE | 10/10 | 2119 days | 5% |
| Adrian Cheetham | 10/10 | 2119 days | 5% |
| Tina Gahlot | 10/10 | 2119 days | 5% |
| Luke | 10/10 | 2119 days | 5% |
| Fontaine Josiane | 10/10 | 2148 days | 4% |
| Adrian Trumper | 9/10 | 2148 days | 4% |
| Andrew Dickson | 10/10 | 2148 days | 4% |
| Ugo Nourry | 10/10 | 2179 days | 4% |
| Marija Kurtin | 10/10 | 2179 days | 4% |
| Daniel Madden | 10/10 | 2179 days | 4% |
| Daniel Benjamin | 10/10 | 2210 days | 4% |
| pete wardlow | 10/10 | 2210 days | 4% |
| Megan Wong | 9/10 | 2210 days | 4% |
| Adrian Pett | 9/10 | 2210 days | 4% |
| James Leech | 10/10 | 2210 days | 4% |
| Kellie Wallace | 10/10 | 2210 days | 4% |
| Peter Worsey | 9/10 | 2240 days | 4% |
| Nick Richards | 10/10 | 2240 days | 4% |
| Julie Morin | 10/10 | 2240 days | 4% |
| Lanny T | 9/10 | 2271 days | 4% |
| Alexandra Zobel-Brown | 10/10 | 2271 days | 4% |
| Lil and Rob | 9/10 | 2271 days | 4% |
| Andrew Hammond | 10/10 | 2301 days | 4% |
| Paul . | 10/10 | 2393 days | 4% |
| Martha Duszynska | 10/10 | 2454 days | 4% |
| John B | 10/10 | 2485 days | 4% |
| Dieter Stein | 10/10 | 2485 days | 4% |
| charlie | 10/10 | 2485 days | 4% |
| Bengt Pehrson | 10/10 | 2513 days | 4% |
| Andrew Sanis | 10/10 | 2513 days | 4% |
| Marcel | 10/10 | 2513 days | 4% |
| Hans Stam | 10/10 | 2513 days | 4% |
| Fredrik & Mattias | 10/10 | 2513 days | 4% |
| Geertje and Rein | 10/10 | 2513 days | 4% |
| Nicola | 10/10 | 2544 days | 4% |
| MortenHaek | 10/10 | 2544 days | 4% |
| dino Sikkel | 10/10 | 2544 days | 4% |
| Zena Eyles | 9/10 | 2575 days | 4% |
| Kyle Canton | 10/10 | 2575 days | 4% |
| alan chan | 10/10 | 2575 days | 4% |
| Mark Lechner | 10/10 | 2605 days | 4% |
| Robin Lam | 10/10 | 2605 days | 4% |
| stephen richard | 8/10 | 2605 days | 3% |
| ian kennedy | 10/10 | 2605 days | 4% |
| Jeremy Bennett | 10/10 | 2605 days | 4% |
| Anthony Carroll | 9/10 | 2605 days | 4% |
| Caroline Frank | 10/10 | 2605 days | 4% |
| Marcus Berndt | 9/10 | 2605 days | 4% |
| Tadhg and Ciara | 10/10 | 2636 days | 4% |
| Annette Gordon | 10/10 | 2666 days | 3% |
| Chris Mitts | 10/10 | 2666 days | 3% |
| Nikki Van de Scheur | 10/10 | 2666 days | 3% |
| Liz | 10/10 | 2697 days | 3% |
| Jon Rush | 10/10 | 2697 days | 3% |
| Michael Grozdanovski | 10/10 | 2789 days | 3% |
| Frank Turner | 10/10 | 2819 days | 3% |
| Corinne Veyssiere | 10/10 | 2819 days | 3% |
| Max Mayer-Aull | 10/10 | 2850 days | 3% |
| Millie Benbow | 10/10 | 2850 days | 3% |
| Shelley Sims | 10/10 | 2850 days | 3% |
| Kelvin Lim | 10/10 | 2850 days | 3% |
| Jennifer Pardee | 10/10 | 2878 days | 3% |
| Rodney Tillyer | 10/10 | 2878 days | 3% |
| Graham Johnstone | 9/10 | 2878 days | 3% |
| Katrine Djernes | 10/10 | 2909 days | 3% |
| Lukas Heim | 10/10 | 2909 days | 3% |
| John Graham | 7/10 | 2909 days | 3% |
| Pam Fairbanks | 10/10 | 2909 days | 3% |
| Jen Hack | 10/10 | 2909 days | 3% |
| Janneke van Krieken | 10/10 | 2969 days | 2% |
| Courtney Frew | 10/10 | 2970 days | 3% |
| Arkaitz Garcia Herrera | 8/10 | 2970 days | 3% |
| Sophie DESTANNES | 10/10 | 2970 days | 3% |
| Thomas Nauer | 10/10 | 2970 days | 3% |
| Lynne Mansell | 10/10 | 2970 days | 3% |
| Bill Shelton | 10/10 | 2970 days | 3% |
| Angela McDade | 10/10 | 2970 days | 3% |
| Ieltxu Lauzirika | 10/10 | 3001 days | 3% |
| Roger Miller | 9/10 | 3001 days | 3% |
| Les Pick | 9/10 | 3031 days | 3% |
| Tim Trenwith | 10/10 | 3062 days | 3% |
| Joël Monin | 10/10 | 3154 days | 2% |
| Daniella Marlow | 10/10 | 3154 days | 2% |
| Alexandre Martin | 9/10 | 3180 days | 2% |
| Jason Morehouse | 10/10 | 3184 days | 2% |
| Annelie Peters | 10/10 | 3184 days | 2% |
| Olly | 10/10 | 3184 days | 2% |
| Kay Simpkin | 9/10 | 3187 days | 2% |
| Patrick Meyer | 10/10 | 3197 days | 2% |
| Rolf Anton | 10/10 | 3215 days | 2% |
| Jeremy Bennett | 10/10 | 3215 days | 2% |
| R Brandsma | 9/10 | 3229 days | 2% |
| Alfredo Talin | 10/10 | 3243 days | 2% |
| Karin Martin | 10/10 | 3243 days | 2% |
| Magnus Bell | 10/10 | 3274 days | 2% |
| Carlos Ciller | 10/10 | 3274 days | 2% |
| Jochen vA | 10/10 | 3274 days | 2% |
| David Bryant | 10/10 | 3274 days | 2% |
| Steven Casburn | 10/10 | 3274 days | 2% |
| Jolien | 9/10 | 3294 days | 2% |
| Mark Thompson | 10/10 | 3305 days | 2% |
| Matt Petrie | 10/10 | 3305 days | 2% |
| roni naiss | 10/10 | 3335 days | 2% |
| Harin Kerai | 10/10 | 3335 days | 2% |
| Gary Smith | 10/10 | 3335 days | 2% |
| Bev Rankin | 9/10 | 3366 days | 2% |
| Martyn Hancock | 8/10 | 3366 days | 2% |
| Vincent Clausen | 10/10 | 3366 days | 2% |
| Margaret Sheffield | 10/10 | 3366 days | 2% |
| Mark Fuller | 10/10 | 3396 days | 2% |
| Brett E | 10/10 | 3458 days | 2% |
| Vicki Shepherd | 2/10 | 3519 days | 1% |
| Bjoern Zwiebelberg | 10/10 | 3549 days | 2% |
| Pierre FALCONETTI | 10/10 | 3549 days | 2% |
| Phil Townsend | 9/10 | 3549 days | 2% |
| Lynne Dyck | 10/10 | 3549 days | 2% |
| Rakcent Wong | 10/10 | 3580 days | 2% |
| Trevor Beselt | 10/10 | 3580 days | 2% |
| Martin Goodman | 10/10 | 3609 days | 2% |
| Steve Paddison | 10/10 | 3609 days | 2% |
| Kathleen Brown | 10/10 | 3609 days | 2% |
| Howard Geer | 10/10 | 3609 days | 2% |
| Alison Gourlay | 10/10 | 3609 days | 2% |
| Jennifer Ings | 10/10 | 3640 days | 1% |
| Lynda Coote | 8/10 | 3640 days | 1% |
| Thomas and leonie | 10/10 | 3640 days | 1% |
| Ben Thompson | 10/10 | 3640 days | 1% |
| Ian MacDougall | 10/10 | 3640 days | 1% |
| paolo battistoni | 10/10 | 3640 days | 1% |
| thinus van niekerk | 9/10 | 3671 days | 1% |
| Joanna Stephens | 10/10 | 3671 days | 1% |
| Rachel Purchase | 10/10 | 3701 days | 1% |
| Mark Walton | 9/10 | 3701 days | 1% |
| William Wighton | 10/10 | 3701 days | 1% |
| Renee Willhuber | 10/10 | 3701 days | 1% |
| Jean-Marie Versaud | 8/10 | 3701 days | 1% |
| Luis . | 10/10 | 3732 days | 1% |
| mtn mtn | 10/10 | 3762 days | 1% |
| Mike Spiro | 10/10 | 3762 days | 1% |
| Margaret Kajewski | 10/10 | 3793 days | 1% |
| tim downing | 10/10 | 3854 days | 1% |
| Katherine Easterling | 10/10 | 3885 days | 1% |
| ruben dam | 10/10 | 3885 days | 1% |
| Barbara Clarke | 10/10 | 3946 days | 1% |
| francesco bombelli | 10/10 | 3974 days | 1% |
| Katy Kirby | 10/10 | 3974 days | 1% |
| Simon von Heugel | 10/10 | 4005 days | 1% |
| Mikael Hedstrom | 10/10 | 4005 days | 1% |
| Raz Shapira-Fainburg | 10/10 | 4005 days | 1% |
| Chris Heaton | 10/10 | 4339 days | 0% |
| rachandjohn | 10/10 | 4370 days | 0% |
| Steven Kopstein | 10/10 | 4370 days | 0% |
| Kelly Hunter | 10/10 | 4370 days | 0% |
| Jackie Pearson | 10/10 | 4401 days | 1% |
| Craig | 9/10 | 4431 days | 1% |
| Maree Dunlop | 10/10 | 4523 days | 1% |
| Graeme32 | 10/10 | 4615 days | 1% |
| Travellor | 10/10 | 4615 days | 1% |
| hannahlornsen | 10/10 | 4704 days | 1% |
| David Law | 10/10 | 4735 days | 1% |
| David and Sally Wallis | 8/10 | 4757 days | 1% |
| millview | 10/10 | 4766 days | 1% |
| johannesivarsson | 10/10 | 4766 days | 1% |
| Kleiner | 10/10 | 4766 days | 1% |
| obyrnej | 10/10 | 4766 days | 1% |
| Kristina Mårtensson | 9/10 | 4766 days | 1% |
| clarea | 10/10 | 4796 days | 1% |
| peteandviv | 10/10 | 4796 days | 1% |
| TheVons | 10/10 | 4827 days | 1% |
| Siggy0603 | 10/10 | 4949 days | 1% |
| stacey | 10/10 | 4949 days | 1% |
| klinehan | 10/10 | 4980 days | 1% |
| Martin_Sonia | 10/10 | 4980 days | 1% |
| joelhwa | 10/10 | 5010 days | 1% |
| PandWBr | 10/10 | 5041 days | 1% |
| Webb & Muckelt | 9/10 | 5050 days | 1% |
| Judith Midgley | 8/10 | 5053 days | 1% |
| Michelle | 10/10 | 5070 days | 1% |
| TonyB | 10/10 | 5070 days | 1% |
| KandJ | 10/10 | 5101 days | 1% |
| susanmountford | 9/10 | 5101 days | 1% |
| Bjarne | 10/10 | 5101 days | 1% |
| cerlermsw | 10/10 | 5101 days | 1% |
| DaveHarris | 9/10 | 5132 days | 1% |
| Jimmer84 | 10/10 | 5132 days | 1% |
| darktower | 10/10 | 5132 days | 1% |
| acharlesedwards | 9/10 | 5162 days | 1% |
| Caragh | 10/10 | 5193 days | 1% |
| stuart01 | 10/10 | 5223 days | 1% |
| TomandDave | 10/10 | 5223 days | 1% |
| robpthomas | 10/10 | 5223 days | 1% |
| markearl | 9/10 | 5223 days | 1% |
| Katy Johnson | 8/10 | 5382 days | 1% |
| Julie | 9/10 | 5389 days | 1% |
| Matt Haneline | 8/10 | 5395 days | 1% |
| Bette Eh | 10/10 | 5396 days | 1% |
| Mark Leeuwenburgh | 9/10 | 5412 days | 1% |
| Andrew Koster | 9/10 | 5420 days | 1% |
| Becky Foley | 10/10 | 5421 days | 1% |
| ian1 | 10/10 | 5435 days | 1% |
| geoffreyandjean | 9/10 | 5435 days | 1% |
| fogartyh | 10/10 | 5466 days | 1% |
| Nature_love | 8/10 | 5466 days | 1% |
| BrianHart6 | 10/10 | 5497 days | 1% |
| donpursche | 9/10 | 5558 days | 1% |
| martinveysey | 10/10 | 5711 days | 1% |
| dylan212 | 10/10 | 5772 days | 1% |
| Marge Steve | 9/10 | 5781 days | 1% |
| Don and Barb | 8/10 | 5793 days | 1% |
| Jen Rick | 10/10 | 5796 days | 1% |
| Nigel Petrie | 10/10 | 5885 days | 1% |
| alanvn | 9/10 | 5975 days | 1% |
| Jules77 | 10/10 | 5984 days | 1% |
| LowerD | 9/10 | 6100 days | 1% |
| JanL | 9/10 | 6106 days | 1% |
| erikc | 9/10 | 6106 days | 1% |
| keeble | 7/10 | 6106 days | 1% |
| KuzakUSA | 8/10 | 6110 days | 1% |
| GregL | 9/10 | 6125 days | 1% |
| Philip | 10/10 | 6155 days | 1% |
| Melinda | 9/10 | 6191 days | 1% |
| Andrew | 5/10 | 6297 days | 0% |
| ranker_46 | 10/10 | 6708 days | 1% |
| qofd | 9/10 | 6807 days | 1% |
| noname | 8/10 | 6871 days | 1% |
| Louise | 10/10 | 6886 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.58% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Sunrise Holidays experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 177 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 174 | -3.52% |
| 175 | -3.54% |
| 176 | -3.56% |
| 177 | -3.58% |
| 178 | -3.60% |
| 179 | -3.62% |
| 180 | -3.64% |
| … | … |
Balancing Adjustment
0.78% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.