Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Sunrise Holidays

Valid Reviews

232 Valid Reviews

The Sunrise Holidays experience has a total of 239 reviews. There are 232 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 232 valid reviews:

Rating Count Percentage
10/10 175
75%
9/10 40
17%
8/10 13
6%
7/10 2
1%
6/10 0
0%
5/10 1
0%
4/10 0
0%
3/10 0
0%
2/10 1
0%
1/10 0
0%

96.34% Average

The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.34% and is based on 232 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

31 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 232 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 31 face-to-face reviews:

Rating Count Percentage
10/10 9
29%
9/10 13
42%
8/10 7
23%
7/10 1
3%
6/10 0
0%
5/10 1
3%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.71% Average

The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

98.11%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
SHIH-TING LIN 10/10 51 days 99.59 100%
COUSTEIX Guy 10/10 113 days 97.98 98%
stephen hailes 10/10 113 days 97.98 98%
Lena 10/10 113 days 97.98 98%
Josephine Moggie 10/10 143 days 96.76 97%
Ash Worthington 10/10 143 days 96.76 97%
Edwin PAYELLE 10/10 235 days 91.25 92%
Adrian Cheetham 10/10 235 days 91.25 92%
Tina Gahlot 10/10 235 days 91.25 92%
Luke 10/10 235 days 91.25 92%
Fontaine Josiane 10/10 264 days 88.96 89%
Adrian Trumper 9/10 264 days 88.96 89%
Andrew Dickson 10/10 264 days 88.96 89%
Ugo Nourry 10/10 295 days 86.21 87%
Marija Kurtin 10/10 295 days 86.21 87%
Daniel Madden 10/10 295 days 86.21 87%
Daniel Benjamin 10/10 326 days 83.16 84%
pete wardlow 10/10 326 days 83.16 84%
Megan Wong 9/10 326 days 83.16 84%
Adrian Pett 9/10 326 days 83.16 84%
James Leech 10/10 326 days 83.16 84%
Kellie Wallace 10/10 326 days 83.16 84%
Peter Worsey 9/10 356 days 79.92 80%
Nick Richards 10/10 356 days 79.92 80%
Julie Morin 10/10 356 days 79.92 80%
Lanny T 9/10 387 days 76.27 77%
Alexandra Zobel-Brown 10/10 387 days 76.27 77%
Lil and Rob 9/10 387 days 76.27 77%
Andrew Hammond 10/10 417 days 72.45 73%
Paul 10/10 509 days 58.95 59%
Martha Duszynska 10/10 570 days 48.68 49%
John B 10/10 601 days 43.67 44%
Dieter Stein 10/10 601 days 43.67 44%
charlie 10/10 601 days 43.67 44%
Bengt Pehrson 10/10 629 days 39.41 40%
Andrew Sanis 10/10 629 days 39.41 40%
Marcel 10/10 629 days 39.41 40%
Hans Stam 10/10 629 days 39.41 40%
Fredrik & Mattias 10/10 629 days 39.41 40%
Geertje and Rein 10/10 629 days 39.41 40%
Nicola 10/10 660 days 34.99 35%
MortenHaek 10/10 660 days 34.99 35%
dino Sikkel 10/10 660 days 34.99 35%
Zena Eyles 9/10 691 days 30.86 31%
Kyle Canton 10/10 691 days 30.86 31%
alan chan 10/10 691 days 30.86 31%
Mark Lechner 10/10 721 days 27.17 27%
Robin Lam 10/10 721 days 27.17 27%
stephen richard 8/10 721 days 25.81 26%
ian kennedy 10/10 721 days 27.17 27%
Jeremy Bennett 10/10 721 days 27.17 27%
Anthony Carroll 9/10 721 days 27.17 27%
Caroline Frank 10/10 721 days 27.17 27%
Marcus Berndt 9/10 721 days 27.17 27%
Tadhg and Ciara 10/10 752 days 23.64 24%
Annette Gordon 10/10 782 days 20.52 21%
Chris Mitts 10/10 782 days 20.52 21%
Nikki Van de Scheur 10/10 782 days 20.52 21%
Liz 10/10 813 days 17.6 18%
Jon Rush 10/10 813 days 17.6 18%
Michael Grozdanovski 10/10 905 days 10.72 11%
Frank Turner 10/10 935 days 9.06 9%
Corinne Veyssiere 10/10 935 days 9.06 9%
Max Mayer-Aull 10/10 966 days 7.64 8%
Millie Benbow 10/10 966 days 7.64 8%
Shelley Sims 10/10 966 days 7.64 8%
Kelvin Lim 10/10 966 days 7.64 8%
Jennifer Pardee 10/10 994 days 6.62 7%
Rodney Tillyer 10/10 994 days 6.62 7%
Graham Johnstone 9/10 994 days 6.62 7%
Katrine Djernes 10/10 1025 days 5.78 6%
Lukas Heim 10/10 1025 days 5.78 6%
John Graham 7/10 1025 days 5.26 5%
Pam Fairbanks 10/10 1025 days 5.78 6%
Jen Hack 10/10 1025 days 5.78 6%
Janneke van Krieken 10/10 1085 days true 5.02 5%
Courtney Frew 10/10 1086 days 5.01 5%
Arkaitz Garcia Herrera 8/10 1086 days 4.76 5%
Sophie DESTANNES 10/10 1086 days 5.01 5%
Thomas Nauer 10/10 1086 days 5.01 5%
Lynne Mansell 10/10 1086 days 5.01 5%
Bill Shelton 10/10 1086 days 5.01 5%
Angela McDade 10/10 1086 days 5.01 5%
Ieltxu Lauzirika 10/10 1117 days 4.96 5%
Roger Miller 9/10 1117 days 4.96 5%
Les Pick 9/10 1147 days 4.9 5%
Tim Trenwith 10/10 1178 days 4.84 5%
Joël Monin 10/10 1270 days 4.66 5%
Daniella Marlow 10/10 1270 days 4.66 5%
Alexandre Martin 9/10 1296 days 4.61 5%
Jason Morehouse 10/10 1300 days 4.6 5%
Annelie Peters 10/10 1300 days 4.6 5%
Olly 10/10 1300 days 4.6 5%
Kay Simpkin 9/10 1303 days true 4.59 5%
Patrick Meyer 10/10 1313 days true 4.57 5%
Rolf Anton 10/10 1331 days 4.54 5%
Jeremy Bennett 10/10 1331 days 4.54 5%
R Brandsma 9/10 1345 days true 4.51 5%
Alfredo Talin 10/10 1359 days 4.48 5%
Karin Martin 10/10 1359 days 4.48 5%
Magnus Bell 10/10 1390 days 4.42 4%
Carlos Ciller 10/10 1390 days 4.42 4%
Jochen vA 10/10 1390 days 4.42 4%
David Bryant 10/10 1390 days 4.42 4%
Steven Casburn 10/10 1390 days 4.42 4%
Jolien 9/10 1410 days true 4.38 4%
Mark Thompson 10/10 1421 days 4.36 4%
Matt Petrie 10/10 1421 days 4.36 4%
roni naiss 10/10 1451 days 4.3 4%
Harin Kerai 10/10 1451 days 4.3 4%
Gary Smith 10/10 1451 days 4.3 4%
Bev Rankin 9/10 1482 days 4.24 4%
Martyn Hancock 8/10 1482 days 4.03 4%
Vincent Clausen 10/10 1482 days 4.24 4%
Margaret Sheffield 10/10 1482 days 4.24 4%
Mark Fuller 10/10 1512 days 4.18 4%
Brett E 10/10 1574 days 4.06 4%
Vicki Shepherd 2/10 1635 days 2.96 3%
Bjoern Zwiebelberg 10/10 1665 days 3.88 4%
Pierre FALCONETTI 10/10 1665 days 3.88 4%
Phil Townsend 9/10 1665 days 3.88 4%
Lynne Dyck 10/10 1665 days 3.88 4%
Rakcent Wong 10/10 1696 days 3.82 4%
Trevor Beselt 10/10 1696 days 3.82 4%
Martin Goodman 10/10 1725 days 3.77 4%
Steve Paddison 10/10 1725 days 3.77 4%
Kathleen Brown 10/10 1725 days 3.77 4%
Howard Geer 10/10 1725 days 3.77 4%
Alison Gourlay 10/10 1725 days 3.77 4%
Jennifer Ings 10/10 1756 days 3.71 4%
Lynda Coote 8/10 1756 days 3.52 4%
Thomas and leonie 10/10 1756 days 3.71 4%
Ben Thompson 10/10 1756 days 3.71 4%
Ian MacDougall 10/10 1756 days 3.71 4%
paolo battistoni 10/10 1756 days 3.71 4%
thinus van niekerk 9/10 1787 days 3.65 4%
Joanna Stephens 10/10 1787 days 3.65 4%
Rachel Purchase 10/10 1817 days 3.59 4%
Mark Walton 9/10 1817 days 3.59 4%
William Wighton 10/10 1817 days 3.59 4%
Renee Willhuber 10/10 1817 days 3.59 4%
Jean-Marie Versaud 8/10 1817 days 3.41 3%
Luis . 10/10 1848 days 3.53 4%
mtn mtn 10/10 1878 days 3.47 3%
Mike Spiro 10/10 1878 days 3.47 3%
Margaret Kajewski 10/10 1909 days 3.41 3%
tim downing 10/10 1970 days 3.29 3%
Katherine Easterling 10/10 2001 days 3.23 3%
ruben dam 10/10 2001 days 3.23 3%
Barbara Clarke 10/10 2062 days 3.11 3%
francesco bombelli 10/10 2090 days 3.05 3%
Katy Kirby 10/10 2090 days 3.05 3%
Simon von Heugel 10/10 2121 days 2.99 3%
Mikael Hedstrom 10/10 2121 days 2.99 3%
Raz Shapira-Fainburg 10/10 2121 days 2.99 3%
Chris Heaton 10/10 2455 days 2.34 2%
rachandjohn 10/10 2486 days 2.28 2%
Steven Kopstein 10/10 2486 days 2.28 2%
Kelly Hunter 10/10 2486 days 2.28 2%
Jackie Pearson 10/10 2517 days 2.22 2%
Craig 9/10 2547 days 2.16 2%
Maree Dunlop 10/10 2639 days 1.98 2%
Graeme32 10/10 2731 days 1.8 2%
Travellor 10/10 2731 days 1.8 2%
hannahlornsen 10/10 2820 days 1.62 2%
David Law 10/10 2851 days 1.56 2%
David and Sally Wallis 8/10 2873 days true 1.44 1%
millview 10/10 2882 days 1.5 2%
johannesivarsson 10/10 2882 days 1.5 2%
Kleiner 10/10 2882 days 1.5 2%
obyrnej 10/10 2882 days 1.5 2%
Kristina Mårtensson 9/10 2882 days 1.5 2%
clarea 10/10 2912 days 1.44 1%
peteandviv 10/10 2912 days 1.44 1%
TheVons 10/10 2943 days 1.38 1%
Siggy0603 10/10 3065 days 1.14 1%
stacey 10/10 3065 days 1.14 1%
klinehan 10/10 3096 days 1.08 1%
Martin_Sonia 10/10 3096 days 1.08 1%
joelhwa 10/10 3126 days 1.03 1%
PandWBr 10/10 3157 days 0.96 1%
Webb & Muckelt 9/10 3166 days true 0.95 1%
Judith Midgley 8/10 3169 days true 0.89 1%
Michelle 10/10 3186 days 0.91 1%
TonyB 10/10 3186 days 0.91 1%
KandJ 10/10 3217 days 0.85 1%
susanmountford 9/10 3217 days 0.85 1%
Bjarne 10/10 3217 days 0.85 1%
cerlermsw 10/10 3217 days 0.85 1%
DaveHarris 9/10 3248 days 0.79 1%
Jimmer84 10/10 3248 days 0.79 1%
darktower 10/10 3248 days 0.79 1%
acharlesedwards 9/10 3278 days 0.73 1%
Caragh 10/10 3309 days 0.67 1%
stuart01 10/10 3339 days 0.61 1%
TomandDave 10/10 3339 days 0.61 1%
robpthomas 10/10 3339 days 0.61 1%
markearl 9/10 3339 days 0.61 1%
Katy Johnson 8/10 3498 days true 0.28 0%
Julie 9/10 3505 days true 0.28 0%
Matt Haneline 8/10 3511 days true 0.26 0%
Bette Eh 10/10 3512 days true 0.27 0%
Mark Leeuwenburgh 9/10 3528 days true 0.24 0%
Andrew Koster 9/10 3536 days true 0.22 0%
Becky Foley 10/10 3537 days true 0.22 0%
ian1 10/10 3551 days 0.19 0%
geoffreyandjean 9/10 3551 days 0.19 0%
fogartyh 10/10 3582 days 0.13 0%
Nature_love 8/10 3582 days 0.13 0%
BrianHart6 10/10 3613 days 0.07 0%
donpursche 9/10 3674 days 0.0 0%
martinveysey 10/10 3827 days 0.0 0%
dylan212 10/10 3888 days 0.0 0%
Marge Steve 9/10 3897 days true 0.0 0%
Don and Barb 8/10 3909 days true 0.0 0%
Jen Rick 10/10 3912 days true 0.0 0%
Nigel Petrie 10/10 4001 days true 0.0 0%
alanvn 9/10 4091 days true 0.0 0%
Jules77 10/10 4100 days 0.0 0%
LowerD 9/10 4216 days true 0.0 0%
JanL 9/10 4222 days true 0.0 0%
erikc 9/10 4222 days true 0.0 0%
keeble 7/10 4222 days true 0.0 0%
KuzakUSA 8/10 4226 days true 0.0 0%
GregL 9/10 4241 days 0.0 0%
Philip 10/10 4271 days true 0.0 0%
Melinda 9/10 4307 days true 0.0 0%
Andrew 5/10 4412 days true 0.0 0%
ranker_46 10/10 4824 days true 0.0 0%
qofd 9/10 4923 days 0.0 0%
noname 8/10 4987 days true 0.0 0%
Louise 10/10 5002 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.82% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 55 days. The Sunrise Holidays experience has 4 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.83%
2 -2.33%
3 -1.50%
4 -0.67%
5 -0.17%
6 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Sunrise Holidays experience has been adjusted for 8 days. Adjustments are according to the following table.

Days Adjustment
5 -0.09%
6 -0.11%
7 -0.13%
8 -0.15%
9 -0.17%
10 -0.19%
11 -0.20%

Final Ranking Score

97%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.