Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
257 Valid Reviews
The Sunrise Holidays experience has a total of 266 reviews. There are 257 valid reviews that are included when calculating the ranking score and 9 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 257 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 197 |
|
77% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.58% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.58% and is based on 257 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 257 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.40%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ray Heng | 10/10 | 50 days | 100% |
| JP Lauzon | 10/10 | 284 days | 96% |
| David Brooks | 10/10 | 314 days | 94% |
| Mikael | 10/10 | 417 days | 90% |
| Bruce Stephenson | 9/10 | 583 days | 80% |
| JemmaL | 10/10 | 631 days | 77% |
| COUSTEIX Guy | 10/10 | 644 days | 76% |
| Henry Rudyono | 9/10 | 705 days | 71% |
| William Fleszar | 10/10 | 734 days | 69% |
| Patch Bonkemeyer | 10/10 | 734 days | 69% |
| Jessica Holloway | 10/10 | 734 days | 69% |
| Eliot | 10/10 | 765 days | 66% |
| Colin Burke | 10/10 | 765 days | 66% |
| Elliott | 10/10 | 796 days | 64% |
| Kristen Lynch | 10/10 | 796 days | 64% |
| Anne | 10/10 | 826 days | 61% |
| Brett_E | 10/10 | 1024 days | 41% |
| Marion | 10/10 | 1040 days | 40% |
| Felicity Nicolson | 10/10 | 1040 days | 40% |
| Pierre Bec | 9/10 | 1071 days | 37% |
| Lulu Lundt | 10/10 | 1130 days | 32% |
| Fraser Walkenhorst | 10/10 | 1252 days | 23% |
| Mike & Megan | 10/10 | 1405 days | 15% |
| Sky | 10/10 | 1405 days | 15% |
| Esther Hyde | 10/10 | 1952 days | 4% |
| Emma | 10/10 | 1952 days | 4% |
| SHIH-TING LIN | 10/10 | 1982 days | 4% |
| stephen hailes | 10/10 | 2044 days | 4% |
| Lena | 10/10 | 2044 days | 4% |
| Josephine Moggie | 10/10 | 2074 days | 4% |
| Ash Worthington | 10/10 | 2074 days | 4% |
| Edwin PAYELLE | 10/10 | 2166 days | 4% |
| Adrian Cheetham | 10/10 | 2166 days | 4% |
| Tina Gahlot | 10/10 | 2166 days | 4% |
| Luke | 10/10 | 2166 days | 4% |
| Fontaine Josiane | 10/10 | 2195 days | 4% |
| Adrian Trumper | 9/10 | 2195 days | 4% |
| Andrew Dickson | 10/10 | 2195 days | 4% |
| Ugo Nourry | 10/10 | 2226 days | 4% |
| Marija Kurtin | 10/10 | 2226 days | 4% |
| Daniel Madden | 10/10 | 2226 days | 4% |
| Daniel Benjamin | 10/10 | 2257 days | 4% |
| pete wardlow | 10/10 | 2257 days | 4% |
| Megan Wong | 9/10 | 2257 days | 3% |
| Adrian Pett | 9/10 | 2257 days | 3% |
| James Leech | 10/10 | 2257 days | 4% |
| Kellie Wallace | 10/10 | 2257 days | 4% |
| Peter Worsey | 9/10 | 2287 days | 3% |
| Nick Richards | 10/10 | 2287 days | 3% |
| Julie Morin | 10/10 | 2287 days | 3% |
| Lanny T | 9/10 | 2318 days | 3% |
| Alexandra Zobel-Brown | 10/10 | 2318 days | 3% |
| Lil and Rob | 9/10 | 2318 days | 3% |
| Andrew Hammond | 10/10 | 2348 days | 3% |
| Paul . | 10/10 | 2440 days | 3% |
| Martha Duszynska | 10/10 | 2501 days | 3% |
| John B | 10/10 | 2532 days | 3% |
| Dieter Stein | 10/10 | 2532 days | 3% |
| charlie | 10/10 | 2532 days | 3% |
| Bengt Pehrson | 10/10 | 2560 days | 3% |
| Andrew Sanis | 10/10 | 2560 days | 3% |
| Marcel | 10/10 | 2560 days | 3% |
| Hans Stam | 10/10 | 2560 days | 3% |
| Fredrik & Mattias | 10/10 | 2560 days | 3% |
| Geertje and Rein | 10/10 | 2560 days | 3% |
| Nicola | 10/10 | 2591 days | 3% |
| MortenHaek | 10/10 | 2591 days | 3% |
| dino Sikkel | 10/10 | 2591 days | 3% |
| Zena Eyles | 9/10 | 2622 days | 3% |
| Kyle Canton | 10/10 | 2622 days | 3% |
| alan chan | 10/10 | 2622 days | 3% |
| Mark Lechner | 10/10 | 2652 days | 3% |
| Robin Lam | 10/10 | 2652 days | 3% |
| stephen richard | 8/10 | 2652 days | 3% |
| ian kennedy | 10/10 | 2652 days | 3% |
| Jeremy Bennett | 10/10 | 2652 days | 3% |
| Anthony Carroll | 9/10 | 2652 days | 3% |
| Caroline Frank | 10/10 | 2652 days | 3% |
| Marcus Berndt | 9/10 | 2652 days | 3% |
| Tadhg and Ciara | 10/10 | 2683 days | 3% |
| Annette Gordon | 10/10 | 2713 days | 3% |
| Chris Mitts | 10/10 | 2713 days | 3% |
| Nikki Van de Scheur | 10/10 | 2713 days | 3% |
| Liz | 10/10 | 2744 days | 3% |
| Jon Rush | 10/10 | 2744 days | 3% |
| Michael Grozdanovski | 10/10 | 2836 days | 2% |
| Frank Turner | 10/10 | 2866 days | 2% |
| Corinne Veyssiere | 10/10 | 2866 days | 2% |
| Max Mayer-Aull | 10/10 | 2897 days | 2% |
| Millie Benbow | 10/10 | 2897 days | 2% |
| Shelley Sims | 10/10 | 2897 days | 2% |
| Kelvin Lim | 10/10 | 2897 days | 2% |
| Jennifer Pardee | 10/10 | 2925 days | 2% |
| Rodney Tillyer | 10/10 | 2925 days | 2% |
| Graham Johnstone | 9/10 | 2925 days | 2% |
| Katrine Djernes | 10/10 | 2956 days | 2% |
| Lukas Heim | 10/10 | 2956 days | 2% |
| John Graham | 7/10 | 2956 days | 2% |
| Pam Fairbanks | 10/10 | 2956 days | 2% |
| Jen Hack | 10/10 | 2956 days | 2% |
| Janneke van Krieken | 10/10 | 3016 days | 1% |
| Courtney Frew | 10/10 | 3017 days | 2% |
| Arkaitz Garcia Herrera | 8/10 | 3017 days | 2% |
| Sophie DESTANNES | 10/10 | 3017 days | 2% |
| Thomas Nauer | 10/10 | 3017 days | 2% |
| Lynne Mansell | 10/10 | 3017 days | 2% |
| Bill Shelton | 10/10 | 3017 days | 2% |
| Angela McDade | 10/10 | 3017 days | 2% |
| Ieltxu Lauzirika | 10/10 | 3048 days | 2% |
| Roger Miller | 9/10 | 3048 days | 2% |
| Les Pick | 9/10 | 3078 days | 2% |
| Tim Trenwith | 10/10 | 3109 days | 2% |
| Joël Monin | 10/10 | 3201 days | 2% |
| Daniella Marlow | 10/10 | 3201 days | 2% |
| Alexandre Martin | 9/10 | 3227 days | 2% |
| Jason Morehouse | 10/10 | 3231 days | 2% |
| Annelie Peters | 10/10 | 3231 days | 2% |
| Olly | 10/10 | 3231 days | 2% |
| Kay Simpkin | 9/10 | 3234 days | 1% |
| Patrick Meyer | 10/10 | 3244 days | 1% |
| Rolf Anton | 10/10 | 3262 days | 2% |
| Jeremy Bennett | 10/10 | 3262 days | 2% |
| R Brandsma | 9/10 | 3276 days | 1% |
| Alfredo Talin | 10/10 | 3290 days | 2% |
| Karin Martin | 10/10 | 3290 days | 2% |
| Magnus Bell | 10/10 | 3321 days | 1% |
| Carlos Ciller | 10/10 | 3321 days | 1% |
| Jochen vA | 10/10 | 3321 days | 1% |
| David Bryant | 10/10 | 3321 days | 1% |
| Steven Casburn | 10/10 | 3321 days | 1% |
| Jolien | 9/10 | 3341 days | 1% |
| Mark Thompson | 10/10 | 3352 days | 1% |
| Matt Petrie | 10/10 | 3352 days | 1% |
| roni naiss | 10/10 | 3382 days | 1% |
| Harin Kerai | 10/10 | 3382 days | 1% |
| Gary Smith | 10/10 | 3382 days | 1% |
| Bev Rankin | 9/10 | 3413 days | 1% |
| Martyn Hancock | 8/10 | 3413 days | 1% |
| Vincent Clausen | 10/10 | 3413 days | 1% |
| Margaret Sheffield | 10/10 | 3413 days | 1% |
| Mark Fuller | 10/10 | 3443 days | 1% |
| Brett E | 10/10 | 3505 days | 1% |
| Vicki Shepherd | 2/10 | 3566 days | 0% |
| Bjoern Zwiebelberg | 10/10 | 3596 days | 1% |
| Pierre FALCONETTI | 10/10 | 3596 days | 1% |
| Phil Townsend | 9/10 | 3596 days | 1% |
| Lynne Dyck | 10/10 | 3596 days | 1% |
| Rakcent Wong | 10/10 | 3627 days | 1% |
| Trevor Beselt | 10/10 | 3627 days | 1% |
| Martin Goodman | 10/10 | 3656 days | 1% |
| Steve Paddison | 10/10 | 3656 days | 1% |
| Kathleen Brown | 10/10 | 3656 days | 1% |
| Howard Geer | 10/10 | 3656 days | 1% |
| Alison Gourlay | 10/10 | 3656 days | 1% |
| Jennifer Ings | 10/10 | 3687 days | 1% |
| Lynda Coote | 8/10 | 3687 days | 1% |
| Thomas and leonie | 10/10 | 3687 days | 1% |
| Ben Thompson | 10/10 | 3687 days | 1% |
| Ian MacDougall | 10/10 | 3687 days | 1% |
| paolo battistoni | 10/10 | 3687 days | 1% |
| thinus van niekerk | 9/10 | 3718 days | 1% |
| Joanna Stephens | 10/10 | 3718 days | 1% |
| Rachel Purchase | 10/10 | 3748 days | 1% |
| Mark Walton | 9/10 | 3748 days | 1% |
| William Wighton | 10/10 | 3748 days | 1% |
| Renee Willhuber | 10/10 | 3748 days | 1% |
| Jean-Marie Versaud | 8/10 | 3748 days | 1% |
| Luis . | 10/10 | 3779 days | 1% |
| mtn mtn | 10/10 | 3809 days | 0% |
| Mike Spiro | 10/10 | 3809 days | 0% |
| Margaret Kajewski | 10/10 | 3840 days | 0% |
| tim downing | 10/10 | 3901 days | 0% |
| Katherine Easterling | 10/10 | 3932 days | 0% |
| ruben dam | 10/10 | 3932 days | 0% |
| Barbara Clarke | 10/10 | 3993 days | 0% |
| francesco bombelli | 10/10 | 4021 days | 0% |
| Katy Kirby | 10/10 | 4021 days | 0% |
| Simon von Heugel | 10/10 | 4052 days | 0% |
| Mikael Hedstrom | 10/10 | 4052 days | 0% |
| Raz Shapira-Fainburg | 10/10 | 4052 days | 0% |
| Chris Heaton | 10/10 | 4386 days | 0% |
| rachandjohn | 10/10 | 4417 days | 0% |
| Steven Kopstein | 10/10 | 4417 days | 0% |
| Kelly Hunter | 10/10 | 4417 days | 0% |
| Jackie Pearson | 10/10 | 4448 days | 0% |
| Craig | 9/10 | 4478 days | 0% |
| Maree Dunlop | 10/10 | 4570 days | 0% |
| Graeme32 | 10/10 | 4662 days | 0% |
| Travellor | 10/10 | 4662 days | 0% |
| hannahlornsen | 10/10 | 4751 days | 0% |
| David Law | 10/10 | 4782 days | 0% |
| David and Sally Wallis | 8/10 | 4804 days | 0% |
| millview | 10/10 | 4813 days | 0% |
| johannesivarsson | 10/10 | 4813 days | 0% |
| Kleiner | 10/10 | 4813 days | 0% |
| obyrnej | 10/10 | 4813 days | 0% |
| Kristina Mårtensson | 9/10 | 4813 days | 0% |
| clarea | 10/10 | 4843 days | 0% |
| peteandviv | 10/10 | 4843 days | 0% |
| TheVons | 10/10 | 4874 days | 0% |
| Siggy0603 | 10/10 | 4996 days | 0% |
| stacey | 10/10 | 4996 days | 0% |
| klinehan | 10/10 | 5027 days | 0% |
| Martin_Sonia | 10/10 | 5027 days | 0% |
| joelhwa | 10/10 | 5057 days | 0% |
| PandWBr | 10/10 | 5088 days | 0% |
| Webb & Muckelt | 9/10 | 5097 days | 0% |
| Judith Midgley | 8/10 | 5100 days | 0% |
| Michelle | 10/10 | 5117 days | 0% |
| TonyB | 10/10 | 5117 days | 0% |
| KandJ | 10/10 | 5148 days | 0% |
| susanmountford | 9/10 | 5148 days | 0% |
| Bjarne | 10/10 | 5148 days | 0% |
| cerlermsw | 10/10 | 5148 days | 0% |
| DaveHarris | 9/10 | 5179 days | 0% |
| Jimmer84 | 10/10 | 5179 days | 0% |
| darktower | 10/10 | 5179 days | 0% |
| acharlesedwards | 9/10 | 5209 days | 0% |
| Caragh | 10/10 | 5240 days | 0% |
| stuart01 | 10/10 | 5270 days | 0% |
| TomandDave | 10/10 | 5270 days | 0% |
| robpthomas | 10/10 | 5270 days | 0% |
| markearl | 9/10 | 5270 days | 0% |
| Katy Johnson | 8/10 | 5429 days | 0% |
| Julie | 9/10 | 5436 days | 0% |
| Matt Haneline | 8/10 | 5442 days | 0% |
| Bette Eh | 10/10 | 5443 days | 0% |
| Mark Leeuwenburgh | 9/10 | 5459 days | 0% |
| Andrew Koster | 9/10 | 5467 days | 0% |
| Becky Foley | 10/10 | 5468 days | 0% |
| ian1 | 10/10 | 5482 days | 0% |
| geoffreyandjean | 9/10 | 5482 days | 0% |
| fogartyh | 10/10 | 5513 days | 0% |
| Nature_love | 8/10 | 5513 days | 0% |
| BrianHart6 | 10/10 | 5544 days | 0% |
| donpursche | 9/10 | 5605 days | 0% |
| martinveysey | 10/10 | 5758 days | 0% |
| dylan212 | 10/10 | 5819 days | 0% |
| Marge Steve | 9/10 | 5828 days | 0% |
| Don and Barb | 8/10 | 5840 days | 0% |
| Jen Rick | 10/10 | 5843 days | 0% |
| Nigel Petrie | 10/10 | 5932 days | 0% |
| alanvn | 9/10 | 6022 days | 0% |
| Jules77 | 10/10 | 6031 days | 0% |
| LowerD | 9/10 | 6147 days | 0% |
| JanL | 9/10 | 6153 days | 0% |
| erikc | 9/10 | 6153 days | 0% |
| keeble | 7/10 | 6153 days | 0% |
| KuzakUSA | 8/10 | 6157 days | 0% |
| GregL | 9/10 | 6172 days | 0% |
| Philip | 10/10 | 6202 days | 0% |
| Melinda | 9/10 | 6238 days | 0% |
| Andrew | 5/10 | 6343 days | 0% |
| ranker_46 | 10/10 | 6755 days | 0% |
| qofd | 9/10 | 6854 days | 0% |
| noname | 8/10 | 6918 days | 0% |
| Louise | 10/10 | 6933 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.35% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 50 days. The Sunrise Holidays experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 35 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 32 | -0.66% |
| 33 | -0.68% |
| 34 | -0.71% |
| 35 | -0.73% |
| 36 | -0.75% |
| 37 | -0.77% |
| 38 | -0.79% |
| … | … |
Balancing Adjustment
0.43% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
97%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.