Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
259 Valid Reviews
The Sunrise Holidays experience has a total of 264 reviews. There are 259 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 259 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 199 |
|
77% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.60% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.60% and is based on 259 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 259 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.56%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stuart Beare | 10/10 | 37 days | 100% |
| FC | 10/10 | 37 days | 100% |
| Ray Heng | 10/10 | 112 days | 99% |
| JP Lauzon | 10/10 | 346 days | 93% |
| David Brooks | 10/10 | 376 days | 92% |
| Mikael | 10/10 | 479 days | 87% |
| Bruce Stephenson | 9/10 | 645 days | 75% |
| JemmaL | 10/10 | 693 days | 73% |
| COUSTEIX Guy | 10/10 | 706 days | 71% |
| Henry Rudyono | 9/10 | 767 days | 66% |
| William Fleszar | 10/10 | 796 days | 64% |
| Patch Bonkemeyer | 10/10 | 796 days | 64% |
| Jessica Holloway | 10/10 | 796 days | 64% |
| Eliot | 10/10 | 827 days | 61% |
| Colin Burke | 10/10 | 827 days | 61% |
| Elliott | 10/10 | 858 days | 58% |
| Kristen Lynch | 10/10 | 858 days | 58% |
| Anne | 10/10 | 888 days | 55% |
| Brett_E | 10/10 | 1086 days | 36% |
| Marion | 10/10 | 1102 days | 35% |
| Felicity Nicolson | 10/10 | 1102 days | 35% |
| Pierre Bec | 9/10 | 1133 days | 32% |
| Lulu Lundt | 10/10 | 1192 days | 28% |
| Fraser Walkenhorst | 10/10 | 1314 days | 19% |
| Mike & Megan | 10/10 | 1467 days | 12% |
| Sky | 10/10 | 1467 days | 12% |
| Esther Hyde | 10/10 | 2014 days | 4% |
| Emma | 10/10 | 2014 days | 4% |
| SHIH-TING LIN | 10/10 | 2044 days | 4% |
| stephen hailes | 10/10 | 2106 days | 4% |
| Lena | 10/10 | 2106 days | 4% |
| Josephine Moggie | 10/10 | 2136 days | 4% |
| Ash Worthington | 10/10 | 2136 days | 4% |
| Edwin PAYELLE | 10/10 | 2227 days | 4% |
| Adrian Cheetham | 10/10 | 2227 days | 4% |
| Tina Gahlot | 10/10 | 2227 days | 4% |
| Luke | 10/10 | 2228 days | 4% |
| Fontaine Josiane | 10/10 | 2256 days | 4% |
| Adrian Trumper | 9/10 | 2256 days | 4% |
| Andrew Dickson | 10/10 | 2257 days | 4% |
| Ugo Nourry | 10/10 | 2287 days | 4% |
| Marija Kurtin | 10/10 | 2287 days | 4% |
| Daniel Madden | 10/10 | 2288 days | 4% |
| Daniel Benjamin | 10/10 | 2318 days | 4% |
| pete wardlow | 10/10 | 2318 days | 4% |
| Megan Wong | 9/10 | 2318 days | 3% |
| Adrian Pett | 9/10 | 2318 days | 3% |
| James Leech | 10/10 | 2319 days | 4% |
| Kellie Wallace | 10/10 | 2319 days | 4% |
| Peter Worsey | 9/10 | 2348 days | 3% |
| Nick Richards | 10/10 | 2348 days | 3% |
| Julie Morin | 10/10 | 2348 days | 3% |
| Lanny T | 9/10 | 2379 days | 3% |
| Alexandra Zobel-Brown | 10/10 | 2379 days | 3% |
| Lil and Rob | 9/10 | 2380 days | 3% |
| Andrew Hammond | 10/10 | 2410 days | 3% |
| Paul . | 10/10 | 2502 days | 3% |
| Martha Duszynska | 10/10 | 2562 days | 3% |
| John B | 10/10 | 2594 days | 3% |
| Dieter Stein | 10/10 | 2594 days | 3% |
| charlie | 10/10 | 2594 days | 3% |
| Bengt Pehrson | 10/10 | 2621 days | 3% |
| Andrew Sanis | 10/10 | 2622 days | 3% |
| Marcel | 10/10 | 2622 days | 3% |
| Hans Stam | 10/10 | 2622 days | 3% |
| Fredrik & Mattias | 10/10 | 2622 days | 3% |
| Geertje and Rein | 10/10 | 2622 days | 3% |
| Nicola | 10/10 | 2653 days | 3% |
| MortenHaek | 10/10 | 2653 days | 3% |
| dino Sikkel | 10/10 | 2653 days | 3% |
| Zena Eyles | 9/10 | 2683 days | 3% |
| Kyle Canton | 10/10 | 2683 days | 3% |
| alan chan | 10/10 | 2684 days | 3% |
| Mark Lechner | 10/10 | 2713 days | 3% |
| Robin Lam | 10/10 | 2713 days | 3% |
| stephen richard | 8/10 | 2713 days | 3% |
| ian kennedy | 10/10 | 2714 days | 3% |
| Jeremy Bennett | 10/10 | 2714 days | 3% |
| Anthony Carroll | 9/10 | 2714 days | 3% |
| Caroline Frank | 10/10 | 2714 days | 3% |
| Marcus Berndt | 9/10 | 2714 days | 3% |
| Tadhg and Ciara | 10/10 | 2745 days | 3% |
| Annette Gordon | 10/10 | 2774 days | 3% |
| Chris Mitts | 10/10 | 2775 days | 3% |
| Nikki Van de Scheur | 10/10 | 2775 days | 3% |
| Liz | 10/10 | 2805 days | 3% |
| Jon Rush | 10/10 | 2806 days | 3% |
| Michael Grozdanovski | 10/10 | 2897 days | 2% |
| Frank Turner | 10/10 | 2927 days | 2% |
| Corinne Veyssiere | 10/10 | 2927 days | 2% |
| Max Mayer-Aull | 10/10 | 2958 days | 2% |
| Millie Benbow | 10/10 | 2958 days | 2% |
| Shelley Sims | 10/10 | 2959 days | 2% |
| Kelvin Lim | 10/10 | 2959 days | 2% |
| Jennifer Pardee | 10/10 | 2986 days | 2% |
| Rodney Tillyer | 10/10 | 2986 days | 2% |
| Graham Johnstone | 9/10 | 2986 days | 2% |
| Katrine Djernes | 10/10 | 3017 days | 2% |
| Lukas Heim | 10/10 | 3017 days | 2% |
| John Graham | 7/10 | 3017 days | 2% |
| Pam Fairbanks | 10/10 | 3017 days | 2% |
| Jen Hack | 10/10 | 3018 days | 2% |
| Janneke van Krieken | 10/10 | 3078 days | 1% |
| Courtney Frew | 10/10 | 3078 days | 2% |
| Arkaitz Garcia Herrera | 8/10 | 3078 days | 2% |
| Sophie DESTANNES | 10/10 | 3078 days | 2% |
| Thomas Nauer | 10/10 | 3078 days | 2% |
| Lynne Mansell | 10/10 | 3078 days | 2% |
| Bill Shelton | 10/10 | 3078 days | 2% |
| Angela McDade | 10/10 | 3078 days | 2% |
| Ieltxu Lauzirika | 10/10 | 3109 days | 2% |
| Roger Miller | 9/10 | 3109 days | 2% |
| Les Pick | 9/10 | 3139 days | 2% |
| Tim Trenwith | 10/10 | 3170 days | 2% |
| Joël Monin | 10/10 | 3262 days | 2% |
| Daniella Marlow | 10/10 | 3262 days | 2% |
| Alexandre Martin | 9/10 | 3289 days | 2% |
| Jason Morehouse | 10/10 | 3292 days | 2% |
| Annelie Peters | 10/10 | 3292 days | 2% |
| Olly | 10/10 | 3292 days | 2% |
| Kay Simpkin | 9/10 | 3296 days | 1% |
| Patrick Meyer | 10/10 | 3306 days | 1% |
| Rolf Anton | 10/10 | 3323 days | 2% |
| Jeremy Bennett | 10/10 | 3323 days | 2% |
| R Brandsma | 9/10 | 3338 days | 1% |
| Alfredo Talin | 10/10 | 3351 days | 2% |
| Karin Martin | 10/10 | 3351 days | 2% |
| Magnus Bell | 10/10 | 3382 days | 1% |
| Carlos Ciller | 10/10 | 3382 days | 1% |
| Jochen vA | 10/10 | 3382 days | 1% |
| David Bryant | 10/10 | 3382 days | 1% |
| Steven Casburn | 10/10 | 3382 days | 1% |
| Jolien | 9/10 | 3403 days | 1% |
| Mark Thompson | 10/10 | 3413 days | 1% |
| Matt Petrie | 10/10 | 3413 days | 1% |
| roni naiss | 10/10 | 3443 days | 1% |
| Harin Kerai | 10/10 | 3443 days | 1% |
| Gary Smith | 10/10 | 3443 days | 1% |
| Bev Rankin | 9/10 | 3474 days | 1% |
| Martyn Hancock | 8/10 | 3474 days | 1% |
| Vincent Clausen | 10/10 | 3474 days | 1% |
| Margaret Sheffield | 10/10 | 3474 days | 1% |
| Mark Fuller | 10/10 | 3504 days | 1% |
| Brett E | 10/10 | 3566 days | 1% |
| Vicki Shepherd | 2/10 | 3627 days | 0% |
| Bjoern Zwiebelberg | 10/10 | 3657 days | 1% |
| Pierre FALCONETTI | 10/10 | 3657 days | 1% |
| Phil Townsend | 9/10 | 3657 days | 1% |
| Lynne Dyck | 10/10 | 3657 days | 1% |
| Rakcent Wong | 10/10 | 3688 days | 1% |
| Trevor Beselt | 10/10 | 3688 days | 1% |
| Martin Goodman | 10/10 | 3717 days | 1% |
| Steve Paddison | 10/10 | 3717 days | 1% |
| Kathleen Brown | 10/10 | 3717 days | 1% |
| Howard Geer | 10/10 | 3718 days | 1% |
| Alison Gourlay | 10/10 | 3718 days | 1% |
| Jennifer Ings | 10/10 | 3748 days | 1% |
| Lynda Coote | 8/10 | 3748 days | 1% |
| Thomas and leonie | 10/10 | 3748 days | 1% |
| Ben Thompson | 10/10 | 3748 days | 1% |
| Ian MacDougall | 10/10 | 3748 days | 1% |
| paolo battistoni | 10/10 | 3749 days | 1% |
| thinus van niekerk | 9/10 | 3780 days | 1% |
| Joanna Stephens | 10/10 | 3780 days | 1% |
| Rachel Purchase | 10/10 | 3809 days | 1% |
| Mark Walton | 9/10 | 3809 days | 1% |
| William Wighton | 10/10 | 3809 days | 1% |
| Renee Willhuber | 10/10 | 3810 days | 1% |
| Jean-Marie Versaud | 8/10 | 3810 days | 1% |
| Luis . | 10/10 | 3840 days | 1% |
| mtn mtn | 10/10 | 3870 days | 0% |
| Mike Spiro | 10/10 | 3870 days | 0% |
| Margaret Kajewski | 10/10 | 3901 days | 0% |
| tim downing | 10/10 | 3962 days | 0% |
| Katherine Easterling | 10/10 | 3994 days | 0% |
| ruben dam | 10/10 | 3994 days | 0% |
| Barbara Clarke | 10/10 | 4054 days | 0% |
| francesco bombelli | 10/10 | 4082 days | 0% |
| Katy Kirby | 10/10 | 4082 days | 0% |
| Simon von Heugel | 10/10 | 4113 days | 0% |
| Mikael Hedstrom | 10/10 | 4113 days | 0% |
| Raz Shapira-Fainburg | 10/10 | 4113 days | 0% |
| Chris Heaton | 10/10 | 4448 days | 0% |
| rachandjohn | 10/10 | 4479 days | 0% |
| Steven Kopstein | 10/10 | 4479 days | 0% |
| Kelly Hunter | 10/10 | 4479 days | 0% |
| Jackie Pearson | 10/10 | 4510 days | 0% |
| Craig | 9/10 | 4540 days | 0% |
| Maree Dunlop | 10/10 | 4632 days | 0% |
| Graeme32 | 10/10 | 4724 days | 0% |
| Travellor | 10/10 | 4724 days | 0% |
| hannahlornsen | 10/10 | 4813 days | 0% |
| David Law | 10/10 | 4844 days | 0% |
| David and Sally Wallis | 8/10 | 4866 days | 0% |
| millview | 10/10 | 4875 days | 0% |
| johannesivarsson | 10/10 | 4875 days | 0% |
| Kleiner | 10/10 | 4875 days | 0% |
| obyrnej | 10/10 | 4875 days | 0% |
| Kristina Mårtensson | 9/10 | 4875 days | 0% |
| clarea | 10/10 | 4905 days | 0% |
| peteandviv | 10/10 | 4905 days | 0% |
| TheVons | 10/10 | 4936 days | 0% |
| Siggy0603 | 10/10 | 5058 days | 0% |
| stacey | 10/10 | 5058 days | 0% |
| klinehan | 10/10 | 5089 days | 0% |
| Martin_Sonia | 10/10 | 5089 days | 0% |
| joelhwa | 10/10 | 5119 days | 0% |
| PandWBr | 10/10 | 5150 days | 0% |
| Webb & Muckelt | 9/10 | 5159 days | 0% |
| Judith Midgley | 8/10 | 5162 days | 0% |
| Michelle | 10/10 | 5179 days | 0% |
| TonyB | 10/10 | 5179 days | 0% |
| KandJ | 10/10 | 5210 days | 0% |
| susanmountford | 9/10 | 5210 days | 0% |
| Bjarne | 10/10 | 5210 days | 0% |
| cerlermsw | 10/10 | 5210 days | 0% |
| DaveHarris | 9/10 | 5241 days | 0% |
| Jimmer84 | 10/10 | 5241 days | 0% |
| darktower | 10/10 | 5241 days | 0% |
| acharlesedwards | 9/10 | 5271 days | 0% |
| Caragh | 10/10 | 5302 days | 0% |
| stuart01 | 10/10 | 5332 days | 0% |
| TomandDave | 10/10 | 5332 days | 0% |
| robpthomas | 10/10 | 5332 days | 0% |
| markearl | 9/10 | 5332 days | 0% |
| Katy Johnson | 8/10 | 5491 days | 0% |
| Julie | 9/10 | 5498 days | 0% |
| Matt Haneline | 8/10 | 5504 days | 0% |
| Bette Eh | 10/10 | 5505 days | 0% |
| Mark Leeuwenburgh | 9/10 | 5521 days | 0% |
| Andrew Koster | 9/10 | 5529 days | 0% |
| Becky Foley | 10/10 | 5530 days | 0% |
| ian1 | 10/10 | 5544 days | 0% |
| geoffreyandjean | 9/10 | 5544 days | 0% |
| fogartyh | 10/10 | 5575 days | 0% |
| Nature_love | 8/10 | 5575 days | 0% |
| BrianHart6 | 10/10 | 5606 days | 0% |
| donpursche | 9/10 | 5667 days | 0% |
| martinveysey | 10/10 | 5820 days | 0% |
| dylan212 | 10/10 | 5881 days | 0% |
| Marge Steve | 9/10 | 5890 days | 0% |
| Don and Barb | 8/10 | 5902 days | 0% |
| Jen Rick | 10/10 | 5905 days | 0% |
| Nigel Petrie | 10/10 | 5994 days | 0% |
| alanvn | 9/10 | 6084 days | 0% |
| Jules77 | 10/10 | 6093 days | 0% |
| LowerD | 9/10 | 6209 days | 0% |
| JanL | 9/10 | 6215 days | 0% |
| erikc | 9/10 | 6215 days | 0% |
| keeble | 7/10 | 6215 days | 0% |
| KuzakUSA | 8/10 | 6219 days | 0% |
| GregL | 9/10 | 6234 days | 0% |
| Philip | 10/10 | 6264 days | 0% |
| Melinda | 9/10 | 6299 days | 0% |
| Andrew | 5/10 | 6405 days | 0% |
| ranker_46 | 10/10 | 6817 days | 0% |
| qofd | 9/10 | 6916 days | 0% |
| noname | 8/10 | 6980 days | 0% |
| Louise | 10/10 | 6995 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.83% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 62 days. The Sunrise Holidays experience has 2 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 18 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 15 | -0.27% |
| 16 | -0.29% |
| 17 | -0.31% |
| 18 | -0.33% |
| 19 | -0.34% |
| 20 | -0.36% |
| 21 | -0.38% |
| … | … |
Balancing Adjustment
0.27% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
98%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.