Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Sunrise Holidays

Valid Reviews

204 Valid Reviews

The Sunrise Holidays experience has a total of 210 reviews. There are 204 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 204 valid reviews:

Rating Count Percentage
10/10 153
75%
9/10 34
17%
8/10 13
6%
7/10 2
1%
6/10 0
0%
5/10 1
0%
4/10 0
0%
3/10 0
0%
2/10 1
0%
1/10 0
0%

96.13% Average

The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.13% and is based on 204 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

31 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 204 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 31 face-to-face reviews:

Rating Count Percentage
10/10 9
29%
9/10 13
42%
8/10 7
23%
7/10 1
3%
6/10 0
0%
5/10 1
3%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.71% Average

The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

98.10%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Andrew Hammond 10/10 45 days 99.68 100%
Paul 10/10 137 days 97.03 97%
Martha Duszynska 10/10 197 days 93.85 94%
John B 10/10 229 days 91.69 92%
Dieter Stein 10/10 229 days 91.69 92%
charlie 10/10 229 days 91.69 92%
Bengt Pehrson 10/10 256 days 89.62 90%
Andrew Sanis 10/10 257 days 89.53 90%
Marcel 10/10 257 days 89.53 90%
Hans Stam 10/10 257 days 89.53 90%
Fredrik & Mattias 10/10 257 days 89.53 90%
Geertje and Rein 10/10 257 days 89.53 90%
Nicola 10/10 288 days 86.86 87%
MortenHaek 10/10 288 days 86.86 87%
dino Sikkel 10/10 288 days 86.86 87%
Zena Eyles 9/10 318 days 83.98 84%
Kyle Canton 10/10 318 days 83.98 84%
alan chan 10/10 319 days 83.87 84%
Mark Lechner 10/10 348 days 80.81 81%
Robin Lam 10/10 348 days 80.81 81%
stephen richard 8/10 348 days 76.77 77%
ian kennedy 10/10 349 days 80.7 81%
Jeremy Bennett 10/10 349 days 80.7 81%
Anthony Carroll 9/10 349 days 80.7 81%
Caroline Frank 10/10 349 days 80.7 81%
Marcus Berndt 9/10 349 days 80.7 81%
Tadhg and Ciara 10/10 380 days 77.12 77%
Annette Gordon 10/10 409 days 73.49 74%
Chris Mitts 10/10 410 days 73.36 74%
Nikki Van de Scheur 10/10 410 days 73.36 74%
Liz 10/10 440 days 69.32 70%
Jon Rush 10/10 441 days 69.18 69%
Michael Grozdanovski 10/10 532 days 55.15 55%
Frank Turner 10/10 562 days 50.02 50%
Corinne Veyssiere 10/10 562 days 50.02 50%
Max Mayer-Aull 10/10 593 days 44.93 45%
Millie Benbow 10/10 593 days 44.93 45%
Shelley Sims 10/10 594 days 44.77 45%
Kelvin Lim 10/10 594 days 44.77 45%
Jennifer Pardee 10/10 621 days 40.6 41%
Rodney Tillyer 10/10 621 days 40.6 41%
Graham Johnstone 9/10 621 days 40.6 41%
Katrine Djernes 10/10 652 days 36.1 36%
Lukas Heim 10/10 652 days 36.1 36%
John Graham 7/10 652 days 32.85 33%
Pam Fairbanks 10/10 652 days 36.1 36%
Jen Hack 10/10 653 days 35.96 36%
Janneke van Krieken 10/10 713 days true 28.12 28%
Courtney Frew 10/10 713 days 28.12 28%
Arkaitz Garcia Herrera 8/10 713 days 26.72 27%
Sophie DESTANNES 10/10 713 days 28.12 28%
Thomas Nauer 10/10 713 days 28.12 28%
Lynne Mansell 10/10 713 days 28.12 28%
Bill Shelton 10/10 713 days 28.12 28%
Angela McDade 10/10 713 days 28.12 28%
Ieltxu Lauzirika 10/10 744 days 24.52 25%
Roger Miller 9/10 744 days 24.52 25%
Les Pick 9/10 774 days 21.33 21%
Tim Trenwith 10/10 805 days 18.33 18%
Joël Monin 10/10 897 days 11.21 11%
Daniella Marlow 10/10 897 days 11.21 11%
Alexandre Martin 9/10 924 days 9.63 10%
Jason Morehouse 10/10 927 days 9.47 10%
Annelie Peters 10/10 927 days 9.47 10%
Olly 10/10 927 days 9.47 10%
Kay Simpkin 9/10 931 days true 9.26 9%
Patrick Meyer 10/10 941 days true 8.76 9%
Rolf Anton 10/10 958 days 7.97 8%
Jeremy Bennett 10/10 958 days 7.97 8%
R Brandsma 9/10 973 days true 7.36 7%
Alfredo Talin 10/10 986 days 6.88 7%
Karin Martin 10/10 986 days 6.88 7%
Magnus Bell 10/10 1017 days 5.96 6%
Carlos Ciller 10/10 1017 days 5.96 6%
Jochen vA 10/10 1017 days 5.96 6%
David Bryant 10/10 1017 days 5.96 6%
Steven Casburn 10/10 1017 days 5.96 6%
Jolien 9/10 1038 days true 5.51 6%
Mark Thompson 10/10 1048 days 5.35 5%
Matt Petrie 10/10 1048 days 5.35 5%
roni naiss 10/10 1078 days 5.05 5%
Harin Kerai 10/10 1078 days 5.05 5%
Gary Smith 10/10 1078 days 5.05 5%
Bev Rankin 9/10 1109 days 4.98 5%
Martyn Hancock 8/10 1109 days 4.73 5%
Vincent Clausen 10/10 1109 days 4.98 5%
Margaret Sheffield 10/10 1109 days 4.98 5%
Mark Fuller 10/10 1139 days 4.92 5%
Brett E 10/10 1201 days 4.82 5%
Vicki Shepherd 2/10 1262 days 3.54 4%
Bjoern Zwiebelberg 10/10 1292 days 4.66 5%
Pierre FALCONETTI 10/10 1292 days 4.66 5%
Phil Townsend 9/10 1292 days 4.66 5%
Lynne Dyck 10/10 1292 days 4.66 5%
Rakcent Wong 10/10 1323 days 4.61 5%
Trevor Beselt 10/10 1323 days 4.61 5%
Martin Goodman 10/10 1352 days 4.56 5%
Steve Paddison 10/10 1352 days 4.56 5%
Kathleen Brown 10/10 1352 days 4.56 5%
Howard Geer 10/10 1353 days 4.56 5%
Alison Gourlay 10/10 1353 days 4.56 5%
Jennifer Ings 10/10 1383 days 4.51 5%
Lynda Coote 8/10 1383 days 4.28 4%
Thomas and leonie 10/10 1383 days 4.51 5%
Ben Thompson 10/10 1383 days 4.51 5%
Ian MacDougall 10/10 1383 days 4.51 5%
paolo battistoni 10/10 1384 days 4.51 5%
thinus van niekerk 9/10 1415 days 4.45 4%
Joanna Stephens 10/10 1415 days 4.45 4%
Rachel Purchase 10/10 1444 days 4.4 4%
Mark Walton 9/10 1444 days 4.4 4%
William Wighton 10/10 1444 days 4.4 4%
Renee Willhuber 10/10 1445 days 4.4 4%
Jean-Marie Versaud 8/10 1445 days 4.18 4%
Luis . 10/10 1475 days 4.35 4%
mtn mtn 10/10 1505 days 4.3 4%
Mike Spiro 10/10 1505 days 4.3 4%
Margaret Kajewski 10/10 1536 days 4.24 4%
tim downing 10/10 1597 days 4.14 4%
Katherine Easterling 10/10 1629 days 4.09 4%
ruben dam 10/10 1629 days 4.09 4%
Barbara Clarke 10/10 1689 days 3.98 4%
francesco bombelli 10/10 1717 days 3.93 4%
Katy Kirby 10/10 1717 days 3.93 4%
Simon von Heugel 10/10 1748 days 3.88 4%
Mikael Hedstrom 10/10 1748 days 3.88 4%
Raz Shapira-Fainburg 10/10 1748 days 3.88 4%
Chris Heaton 10/10 2083 days 3.31 3%
rachandjohn 10/10 2114 days 3.26 3%
Steven Kopstein 10/10 2114 days 3.26 3%
Kelly Hunter 10/10 2114 days 3.26 3%
Jackie Pearson 10/10 2145 days 3.2 3%
Craig 9/10 2175 days 3.15 3%
Maree Dunlop 10/10 2267 days 2.99 3%
Graeme32 10/10 2359 days 2.84 3%
Travellor 10/10 2359 days 2.84 3%
hannahlornsen 10/10 2448 days 2.68 3%
David Law 10/10 2479 days 2.63 3%
David and Sally Wallis 8/10 2501 days true 2.46 2%
millview 10/10 2510 days 2.58 3%
johannesivarsson 10/10 2510 days 2.58 3%
Kleiner 10/10 2510 days 2.58 3%
obyrnej 10/10 2510 days 2.58 3%
Kristina Mårtensson 9/10 2510 days 2.58 3%
clarea 10/10 2540 days 2.53 3%
peteandviv 10/10 2540 days 2.53 3%
TheVons 10/10 2571 days 2.47 2%
Siggy0603 10/10 2693 days 2.26 2%
stacey 10/10 2693 days 2.26 2%
klinehan 10/10 2724 days 2.21 2%
Martin_Sonia 10/10 2724 days 2.21 2%
joelhwa 10/10 2754 days 2.16 2%
PandWBr 10/10 2785 days 2.11 2%
Webb & Muckelt 9/10 2794 days true 2.09 2%
Judith Midgley 8/10 2797 days true 1.98 2%
Michelle 10/10 2814 days 2.06 2%
TonyB 10/10 2814 days 2.06 2%
KandJ 10/10 2845 days 2.0 2%
susanmountford 9/10 2845 days 2.0 2%
Bjarne 10/10 2845 days 2.0 2%
cerlermsw 10/10 2845 days 2.0 2%
DaveHarris 9/10 2876 days 1.95 2%
Jimmer84 10/10 2876 days 1.95 2%
darktower 10/10 2876 days 1.95 2%
acharlesedwards 9/10 2906 days 1.9 2%
Caragh 10/10 2937 days 1.85 2%
stuart01 10/10 2967 days 1.79 2%
TomandDave 10/10 2967 days 1.79 2%
robpthomas 10/10 2967 days 1.79 2%
markearl 9/10 2967 days 1.79 2%
Katy Johnson 8/10 3126 days true 1.45 1%
Julie 9/10 3133 days true 1.51 2%
Matt Haneline 8/10 3139 days true 1.43 1%
Bette Eh 10/10 3140 days true 1.5 2%
Mark Leeuwenburgh 9/10 3156 days true 1.47 1%
Andrew Koster 9/10 3164 days true 1.46 1%
Becky Foley 10/10 3165 days true 1.46 1%
ian1 10/10 3179 days 1.43 1%
geoffreyandjean 9/10 3179 days 1.43 1%
fogartyh 10/10 3210 days 1.38 1%
Nature_love 8/10 3210 days 1.31 1%
BrianHart6 10/10 3241 days 1.33 1%
donpursche 9/10 3302 days 1.22 1%
martinveysey 10/10 3455 days 0.96 1%
dylan212 10/10 3516 days 0.85 1%
Marge Steve 9/10 3525 days true 0.84 1%
Don and Barb 8/10 3537 days true 0.78 1%
Jen Rick 10/10 3540 days true 0.81 1%
Nigel Petrie 10/10 3629 days true 0.66 1%
alanvn 9/10 3719 days true 0.51 1%
Jules77 10/10 3728 days 0.49 0%
LowerD 9/10 3844 days true 0.29 0%
JanL 9/10 3850 days true 0.28 0%
erikc 9/10 3850 days true 0.28 0%
keeble 7/10 3850 days true 0.26 0%
KuzakUSA 8/10 3854 days true 0.26 0%
GregL 9/10 3869 days 0.25 0%
Philip 10/10 3899 days true 0.2 0%
Melinda 9/10 3934 days true 0.14 0%
Andrew 5/10 4040 days true 0.0 0%
ranker_46 10/10 4452 days true 0.0 0%
qofd 9/10 4551 days 0.0 0%
noname 8/10 4615 days true 0.0 0%
Louise 10/10 4630 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.91% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner. There may be an adjustment if an experience hasn't received any reviews within the last 60 days.

The Sunrise Holidays experience has 1 recent ranking. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.83%
2 -2.33%
3 -1.50%
4 -0.67%
5 -0.17%
6 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 199 days.

The Sunrise Holidays experience has been adjusted for 4 days. Adjustments are according to the following table.

Days Adjustment
1 -0.02%
2 -0.04%
3 -0.06%
4 -0.08%
5 -0.10%
6 -0.12%
7 -0.14%

Final Ranking Score

95%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.