Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Sunrise Holidays

Valid Reviews

234 Valid Reviews

The Sunrise Holidays experience has a total of 241 reviews. There are 234 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 234 valid reviews:

Rating Count Percentage
10/10 177
76%
9/10 40
17%
8/10 13
6%
7/10 2
1%
6/10 0
0%
5/10 1
0%
4/10 0
0%
3/10 0
0%
2/10 1
0%
1/10 0
0%

96.37% Average

The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.37% and is based on 234 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

31 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 234 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 31 face-to-face reviews:

Rating Count Percentage
10/10 9
29%
9/10 13
42%
8/10 7
23%
7/10 1
3%
6/10 0
0%
5/10 1
3%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.71% Average

The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

98.27%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Esther Hyde 10/10 385 days 100%
Emma 10/10 385 days 100%
SHIH-TING LIN 10/10 415 days 95%
COUSTEIX Guy 10/10 476 days 84%
stephen hailes 10/10 477 days 84%
Lena 10/10 477 days 84%
Josephine Moggie 10/10 507 days 77%
Ash Worthington 10/10 507 days 77%
Edwin PAYELLE 10/10 598 days 58%
Adrian Cheetham 10/10 598 days 58%
Tina Gahlot 10/10 598 days 58%
Luke 10/10 599 days 57%
Fontaine Josiane 10/10 627 days 52%
Adrian Trumper 9/10 627 days 52%
Andrew Dickson 10/10 628 days 52%
Ugo Nourry 10/10 658 days 46%
Marija Kurtin 10/10 658 days 46%
Daniel Madden 10/10 659 days 46%
Daniel Benjamin 10/10 689 days 41%
pete wardlow 10/10 689 days 41%
Megan Wong 9/10 689 days 41%
Adrian Pett 9/10 689 days 41%
James Leech 10/10 690 days 40%
Kellie Wallace 10/10 690 days 40%
Peter Worsey 9/10 719 days 36%
Nick Richards 10/10 719 days 36%
Julie Morin 10/10 719 days 36%
Lanny T 9/10 750 days 31%
Alexandra Zobel-Brown 10/10 750 days 31%
Lil and Rob 9/10 751 days 31%
Andrew Hammond 10/10 781 days 27%
Paul 10/10 873 days 17%
Martha Duszynska 10/10 933 days 12%
John B 10/10 965 days 10%
Dieter Stein 10/10 965 days 10%
charlie 10/10 965 days 10%
Bengt Pehrson 10/10 992 days 9%
Andrew Sanis 10/10 993 days 9%
Marcel 10/10 993 days 9%
Hans Stam 10/10 993 days 9%
Fredrik & Mattias 10/10 993 days 9%
Geertje and Rein 10/10 993 days 9%
Nicola 10/10 1024 days 8%
MortenHaek 10/10 1024 days 8%
dino Sikkel 10/10 1024 days 8%
Zena Eyles 9/10 1054 days 7%
Kyle Canton 10/10 1054 days 7%
alan chan 10/10 1055 days 7%
Mark Lechner 10/10 1084 days 7%
Robin Lam 10/10 1084 days 7%
stephen richard 8/10 1084 days 6%
ian kennedy 10/10 1085 days 7%
Jeremy Bennett 10/10 1085 days 7%
Anthony Carroll 9/10 1085 days 7%
Caroline Frank 10/10 1085 days 7%
Marcus Berndt 9/10 1085 days 7%
Tadhg and Ciara 10/10 1116 days 6%
Annette Gordon 10/10 1145 days 6%
Chris Mitts 10/10 1146 days 6%
Nikki Van de Scheur 10/10 1146 days 6%
Liz 10/10 1176 days 6%
Jon Rush 10/10 1177 days 6%
Michael Grozdanovski 10/10 1268 days 6%
Frank Turner 10/10 1298 days 6%
Corinne Veyssiere 10/10 1298 days 6%
Max Mayer-Aull 10/10 1329 days 6%
Millie Benbow 10/10 1329 days 6%
Shelley Sims 10/10 1330 days 6%
Kelvin Lim 10/10 1330 days 6%
Jennifer Pardee 10/10 1357 days 6%
Rodney Tillyer 10/10 1357 days 6%
Graham Johnstone 9/10 1357 days 6%
Katrine Djernes 10/10 1388 days 6%
Lukas Heim 10/10 1388 days 6%
John Graham 7/10 1388 days 5%
Pam Fairbanks 10/10 1388 days 6%
Jen Hack 10/10 1389 days 6%
Janneke van Krieken 10/10 1449 days 4%
Courtney Frew 10/10 1449 days 6%
Arkaitz Garcia Herrera 8/10 1449 days 5%
Sophie DESTANNES 10/10 1449 days 6%
Thomas Nauer 10/10 1449 days 6%
Lynne Mansell 10/10 1449 days 6%
Bill Shelton 10/10 1449 days 6%
Angela McDade 10/10 1449 days 6%
Ieltxu Lauzirika 10/10 1480 days 6%
Roger Miller 9/10 1480 days 6%
Les Pick 9/10 1510 days 5%
Tim Trenwith 10/10 1541 days 5%
Joël Monin 10/10 1633 days 5%
Daniella Marlow 10/10 1633 days 5%
Alexandre Martin 9/10 1660 days 5%
Jason Morehouse 10/10 1663 days 5%
Annelie Peters 10/10 1663 days 5%
Olly 10/10 1663 days 5%
Kay Simpkin 9/10 1667 days 4%
Patrick Meyer 10/10 1677 days 4%
Rolf Anton 10/10 1694 days 5%
Jeremy Bennett 10/10 1694 days 5%
R Brandsma 9/10 1709 days 3%
Alfredo Talin 10/10 1722 days 5%
Karin Martin 10/10 1722 days 5%
Magnus Bell 10/10 1753 days 5%
Carlos Ciller 10/10 1753 days 5%
Jochen vA 10/10 1753 days 5%
David Bryant 10/10 1753 days 5%
Steven Casburn 10/10 1753 days 5%
Jolien 9/10 1774 days 3%
Mark Thompson 10/10 1784 days 5%
Matt Petrie 10/10 1784 days 5%
roni naiss 10/10 1814 days 5%
Harin Kerai 10/10 1814 days 5%
Gary Smith 10/10 1814 days 5%
Bev Rankin 9/10 1845 days 5%
Martyn Hancock 8/10 1845 days 4%
Vincent Clausen 10/10 1845 days 5%
Margaret Sheffield 10/10 1845 days 5%
Mark Fuller 10/10 1875 days 5%
Brett E 10/10 1937 days 4%
Vicki Shepherd 2/10 1998 days 3%
Bjoern Zwiebelberg 10/10 2028 days 4%
Pierre FALCONETTI 10/10 2028 days 4%
Phil Townsend 9/10 2028 days 4%
Lynne Dyck 10/10 2028 days 4%
Rakcent Wong 10/10 2059 days 4%
Trevor Beselt 10/10 2059 days 4%
Martin Goodman 10/10 2088 days 4%
Steve Paddison 10/10 2088 days 4%
Kathleen Brown 10/10 2088 days 4%
Howard Geer 10/10 2089 days 4%
Alison Gourlay 10/10 2089 days 4%
Jennifer Ings 10/10 2119 days 4%
Lynda Coote 8/10 2119 days 4%
Thomas and leonie 10/10 2119 days 4%
Ben Thompson 10/10 2119 days 4%
Ian MacDougall 10/10 2119 days 4%
paolo battistoni 10/10 2120 days 4%
thinus van niekerk 9/10 2151 days 4%
Joanna Stephens 10/10 2151 days 4%
Rachel Purchase 10/10 2180 days 4%
Mark Walton 9/10 2180 days 4%
William Wighton 10/10 2180 days 4%
Renee Willhuber 10/10 2181 days 4%
Jean-Marie Versaud 8/10 2181 days 4%
Luis . 10/10 2211 days 4%
mtn mtn 10/10 2241 days 4%
Mike Spiro 10/10 2241 days 4%
Margaret Kajewski 10/10 2272 days 4%
tim downing 10/10 2333 days 3%
Katherine Easterling 10/10 2365 days 3%
ruben dam 10/10 2365 days 3%
Barbara Clarke 10/10 2425 days 3%
francesco bombelli 10/10 2453 days 3%
Katy Kirby 10/10 2453 days 3%
Simon von Heugel 10/10 2484 days 3%
Mikael Hedstrom 10/10 2484 days 3%
Raz Shapira-Fainburg 10/10 2484 days 3%
Chris Heaton 10/10 2819 days 2%
rachandjohn 10/10 2850 days 2%
Steven Kopstein 10/10 2850 days 2%
Kelly Hunter 10/10 2850 days 2%
Jackie Pearson 10/10 2881 days 2%
Craig 9/10 2911 days 2%
Maree Dunlop 10/10 3003 days 2%
Graeme32 10/10 3095 days 1%
Travellor 10/10 3095 days 1%
hannahlornsen 10/10 3184 days 1%
David Law 10/10 3215 days 1%
David and Sally Wallis 8/10 3237 days 1%
millview 10/10 3246 days 1%
johannesivarsson 10/10 3246 days 1%
Kleiner 10/10 3246 days 1%
obyrnej 10/10 3246 days 1%
Kristina Mårtensson 9/10 3246 days 1%
clarea 10/10 3276 days 1%
peteandviv 10/10 3276 days 1%
TheVons 10/10 3307 days 1%
Siggy0603 10/10 3429 days 1%
stacey 10/10 3429 days 1%
klinehan 10/10 3460 days 0%
Martin_Sonia 10/10 3460 days 0%
joelhwa 10/10 3490 days 0%
PandWBr 10/10 3521 days 0%
Webb & Muckelt 9/10 3530 days 0%
Judith Midgley 8/10 3533 days 0%
Michelle 10/10 3550 days 0%
TonyB 10/10 3550 days 0%
KandJ 10/10 3581 days 0%
susanmountford 9/10 3581 days 0%
Bjarne 10/10 3581 days 0%
cerlermsw 10/10 3581 days 0%
DaveHarris 9/10 3612 days 0%
Jimmer84 10/10 3612 days 0%
darktower 10/10 3612 days 0%
acharlesedwards 9/10 3642 days 0%
Caragh 10/10 3673 days 1%
stuart01 10/10 3703 days 1%
TomandDave 10/10 3703 days 1%
robpthomas 10/10 3703 days 1%
markearl 9/10 3703 days 1%
Katy Johnson 8/10 3862 days 1%
Julie 9/10 3869 days 1%
Matt Haneline 8/10 3875 days 1%
Bette Eh 10/10 3876 days 1%
Mark Leeuwenburgh 9/10 3892 days 1%
Andrew Koster 9/10 3900 days 1%
Becky Foley 10/10 3901 days 1%
ian1 10/10 3915 days 1%
geoffreyandjean 9/10 3915 days 1%
fogartyh 10/10 3946 days 1%
Nature_love 8/10 3946 days 1%
BrianHart6 10/10 3977 days 1%
donpursche 9/10 4038 days 1%
martinveysey 10/10 4191 days 1%
dylan212 10/10 4252 days 1%
Marge Steve 9/10 4261 days 1%
Don and Barb 8/10 4273 days 1%
Jen Rick 10/10 4276 days 1%
Nigel Petrie 10/10 4365 days 1%
alanvn 9/10 4455 days 1%
Jules77 10/10 4464 days 1%
LowerD 9/10 4580 days 1%
JanL 9/10 4586 days 1%
erikc 9/10 4586 days 1%
keeble 7/10 4586 days 1%
KuzakUSA 8/10 4590 days 1%
GregL 9/10 4605 days 1%
Philip 10/10 4635 days 1%
Melinda 9/10 4670 days 1%
Andrew 5/10 4776 days 1%
ranker_46 10/10 5188 days 1%
qofd 9/10 5287 days 1%
noname 8/10 5351 days 1%
Louise 10/10 5366 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-6.68% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 56 days. The Sunrise Holidays experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.83%
2 -2.33%
3 -1.50%
4 -0.67%
5 -0.17%
6 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Sunrise Holidays experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.62%
198 -3.64%
199 -3.66%
200 -3.68%
201 -3.70%
202 -3.71%
203 -3.73%

Final Ranking Score

92%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.