Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Sunrise Holidays.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Sunrise Holidays
Valid Reviews
260 Valid Reviews
The Sunrise Holidays experience has a total of 265 reviews. There are 260 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 200 |
|
77% |
| 9/10 | 43 |
|
17% |
| 8/10 | 13 |
|
5% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.62% Average
The raw data average (mean) for all the Sunrise Holidays valid reviews is 96.62% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
29% |
| 9/10 | 13 |
|
42% |
| 8/10 | 7 |
|
23% |
| 7/10 | 1 |
|
3% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
3% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.71% Average
The raw data average (mean) for all the Sunrise Holidays face-to-face reviews is 88.71% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.63%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stuart Beare | 10/10 | 143 days | 100% |
| FC | 10/10 | 143 days | 100% |
| Marc Langer | 10/10 | 171 days | 99% |
| Ray Heng | 10/10 | 218 days | 98% |
| JP Lauzon | 10/10 | 451 days | 89% |
| David Brooks | 10/10 | 482 days | 88% |
| Mikael | 10/10 | 585 days | 81% |
| Bruce Stephenson | 9/10 | 750 days | 68% |
| JemmaL | 10/10 | 798 days | 64% |
| COUSTEIX Guy | 10/10 | 811 days | 63% |
| Henry Rudyono | 9/10 | 873 days | 56% |
| William Fleszar | 10/10 | 902 days | 54% |
| Patch Bonkemeyer | 10/10 | 902 days | 54% |
| Jessica Holloway | 10/10 | 902 days | 54% |
| Eliot | 10/10 | 933 days | 51% |
| Colin Burke | 10/10 | 933 days | 51% |
| Elliott | 10/10 | 964 days | 48% |
| Kristen Lynch | 10/10 | 964 days | 48% |
| Anne | 10/10 | 994 days | 45% |
| Brett_E | 10/10 | 1191 days | 28% |
| Marion | 10/10 | 1208 days | 27% |
| Felicity Nicolson | 10/10 | 1208 days | 27% |
| Pierre Bec | 9/10 | 1239 days | 24% |
| Lulu Lundt | 10/10 | 1298 days | 21% |
| Fraser Walkenhorst | 10/10 | 1419 days | 14% |
| Mike & Megan | 10/10 | 1573 days | 8% |
| Sky | 10/10 | 1573 days | 8% |
| Esther Hyde | 10/10 | 2120 days | 4% |
| Emma | 10/10 | 2120 days | 4% |
| SHIH-TING LIN | 10/10 | 2149 days | 4% |
| stephen hailes | 10/10 | 2211 days | 4% |
| Lena | 10/10 | 2211 days | 4% |
| Josephine Moggie | 10/10 | 2241 days | 4% |
| Ash Worthington | 10/10 | 2241 days | 4% |
| Edwin PAYELLE | 10/10 | 2333 days | 4% |
| Adrian Cheetham | 10/10 | 2333 days | 4% |
| Tina Gahlot | 10/10 | 2333 days | 4% |
| Luke | 10/10 | 2334 days | 4% |
| Fontaine Josiane | 10/10 | 2362 days | 4% |
| Adrian Trumper | 9/10 | 2362 days | 4% |
| Andrew Dickson | 10/10 | 2363 days | 4% |
| Ugo Nourry | 10/10 | 2393 days | 4% |
| Marija Kurtin | 10/10 | 2393 days | 4% |
| Daniel Madden | 10/10 | 2394 days | 4% |
| Daniel Benjamin | 10/10 | 2424 days | 4% |
| pete wardlow | 10/10 | 2424 days | 4% |
| Megan Wong | 9/10 | 2424 days | 4% |
| Adrian Pett | 9/10 | 2424 days | 4% |
| James Leech | 10/10 | 2425 days | 4% |
| Kellie Wallace | 10/10 | 2425 days | 4% |
| Peter Worsey | 9/10 | 2454 days | 3% |
| Nick Richards | 10/10 | 2454 days | 4% |
| Julie Morin | 10/10 | 2454 days | 4% |
| Lanny T | 9/10 | 2485 days | 3% |
| Alexandra Zobel-Brown | 10/10 | 2485 days | 3% |
| Lil and Rob | 9/10 | 2486 days | 3% |
| Andrew Hammond | 10/10 | 2515 days | 3% |
| Paul . | 10/10 | 2607 days | 3% |
| Martha Duszynska | 10/10 | 2668 days | 3% |
| John B | 10/10 | 2700 days | 3% |
| Dieter Stein | 10/10 | 2700 days | 3% |
| charlie | 10/10 | 2700 days | 3% |
| Bengt Pehrson | 10/10 | 2727 days | 3% |
| Andrew Sanis | 10/10 | 2728 days | 3% |
| Marcel | 10/10 | 2728 days | 3% |
| Hans Stam | 10/10 | 2728 days | 3% |
| Fredrik & Mattias | 10/10 | 2728 days | 3% |
| Geertje and Rein | 10/10 | 2728 days | 3% |
| Nicola | 10/10 | 2759 days | 3% |
| MortenHaek | 10/10 | 2759 days | 3% |
| dino Sikkel | 10/10 | 2759 days | 3% |
| Zena Eyles | 9/10 | 2789 days | 3% |
| Kyle Canton | 10/10 | 2789 days | 3% |
| alan chan | 10/10 | 2790 days | 3% |
| Mark Lechner | 10/10 | 2819 days | 3% |
| Robin Lam | 10/10 | 2819 days | 3% |
| stephen richard | 8/10 | 2819 days | 3% |
| ian kennedy | 10/10 | 2820 days | 3% |
| Jeremy Bennett | 10/10 | 2820 days | 3% |
| Anthony Carroll | 9/10 | 2820 days | 3% |
| Caroline Frank | 10/10 | 2820 days | 3% |
| Marcus Berndt | 9/10 | 2820 days | 3% |
| Tadhg and Ciara | 10/10 | 2851 days | 3% |
| Annette Gordon | 10/10 | 2880 days | 3% |
| Chris Mitts | 10/10 | 2880 days | 3% |
| Nikki Van de Scheur | 10/10 | 2880 days | 3% |
| Liz | 10/10 | 2911 days | 3% |
| Jon Rush | 10/10 | 2911 days | 3% |
| Michael Grozdanovski | 10/10 | 3003 days | 2% |
| Frank Turner | 10/10 | 3033 days | 2% |
| Corinne Veyssiere | 10/10 | 3033 days | 2% |
| Max Mayer-Aull | 10/10 | 3064 days | 2% |
| Millie Benbow | 10/10 | 3064 days | 2% |
| Shelley Sims | 10/10 | 3065 days | 2% |
| Kelvin Lim | 10/10 | 3065 days | 2% |
| Jennifer Pardee | 10/10 | 3092 days | 2% |
| Rodney Tillyer | 10/10 | 3092 days | 2% |
| Graham Johnstone | 9/10 | 3092 days | 2% |
| Katrine Djernes | 10/10 | 3123 days | 2% |
| Lukas Heim | 10/10 | 3123 days | 2% |
| John Graham | 7/10 | 3123 days | 2% |
| Pam Fairbanks | 10/10 | 3123 days | 2% |
| Jen Hack | 10/10 | 3124 days | 2% |
| Janneke van Krieken | 10/10 | 3184 days | 1% |
| Courtney Frew | 10/10 | 3184 days | 2% |
| Arkaitz Garcia Herrera | 8/10 | 3184 days | 2% |
| Sophie DESTANNES | 10/10 | 3184 days | 2% |
| Thomas Nauer | 10/10 | 3184 days | 2% |
| Lynne Mansell | 10/10 | 3184 days | 2% |
| Bill Shelton | 10/10 | 3184 days | 2% |
| Angela McDade | 10/10 | 3184 days | 2% |
| Ieltxu Lauzirika | 10/10 | 3215 days | 2% |
| Roger Miller | 9/10 | 3215 days | 2% |
| Les Pick | 9/10 | 3245 days | 2% |
| Tim Trenwith | 10/10 | 3276 days | 2% |
| Joël Monin | 10/10 | 3368 days | 2% |
| Daniella Marlow | 10/10 | 3368 days | 2% |
| Alexandre Martin | 9/10 | 3394 days | 2% |
| Jason Morehouse | 10/10 | 3398 days | 2% |
| Annelie Peters | 10/10 | 3398 days | 2% |
| Olly | 10/10 | 3398 days | 2% |
| Kay Simpkin | 9/10 | 3402 days | 1% |
| Patrick Meyer | 10/10 | 3412 days | 1% |
| Rolf Anton | 10/10 | 3429 days | 2% |
| Jeremy Bennett | 10/10 | 3429 days | 2% |
| R Brandsma | 9/10 | 3444 days | 1% |
| Alfredo Talin | 10/10 | 3457 days | 2% |
| Karin Martin | 10/10 | 3457 days | 2% |
| Magnus Bell | 10/10 | 3488 days | 1% |
| Carlos Ciller | 10/10 | 3488 days | 1% |
| Jochen vA | 10/10 | 3488 days | 1% |
| David Bryant | 10/10 | 3488 days | 1% |
| Steven Casburn | 10/10 | 3488 days | 1% |
| Jolien | 9/10 | 3509 days | 1% |
| Mark Thompson | 10/10 | 3519 days | 1% |
| Matt Petrie | 10/10 | 3519 days | 1% |
| roni naiss | 10/10 | 3549 days | 1% |
| Harin Kerai | 10/10 | 3549 days | 1% |
| Gary Smith | 10/10 | 3549 days | 1% |
| Bev Rankin | 9/10 | 3580 days | 1% |
| Martyn Hancock | 8/10 | 3580 days | 1% |
| Vincent Clausen | 10/10 | 3580 days | 1% |
| Margaret Sheffield | 10/10 | 3580 days | 1% |
| Mark Fuller | 10/10 | 3610 days | 1% |
| Brett E | 10/10 | 3672 days | 1% |
| Vicki Shepherd | 2/10 | 3733 days | 0% |
| Bjoern Zwiebelberg | 10/10 | 3763 days | 1% |
| Pierre FALCONETTI | 10/10 | 3763 days | 1% |
| Phil Townsend | 9/10 | 3763 days | 1% |
| Lynne Dyck | 10/10 | 3763 days | 1% |
| Rakcent Wong | 10/10 | 3794 days | 1% |
| Trevor Beselt | 10/10 | 3794 days | 1% |
| Martin Goodman | 10/10 | 3823 days | 1% |
| Steve Paddison | 10/10 | 3823 days | 1% |
| Kathleen Brown | 10/10 | 3823 days | 1% |
| Howard Geer | 10/10 | 3824 days | 1% |
| Alison Gourlay | 10/10 | 3824 days | 1% |
| Jennifer Ings | 10/10 | 3854 days | 1% |
| Lynda Coote | 8/10 | 3854 days | 1% |
| Thomas and leonie | 10/10 | 3854 days | 1% |
| Ben Thompson | 10/10 | 3854 days | 1% |
| Ian MacDougall | 10/10 | 3854 days | 1% |
| paolo battistoni | 10/10 | 3855 days | 1% |
| thinus van niekerk | 9/10 | 3886 days | 1% |
| Joanna Stephens | 10/10 | 3886 days | 1% |
| Rachel Purchase | 10/10 | 3915 days | 1% |
| Mark Walton | 9/10 | 3915 days | 1% |
| William Wighton | 10/10 | 3915 days | 1% |
| Renee Willhuber | 10/10 | 3916 days | 1% |
| Jean-Marie Versaud | 8/10 | 3916 days | 1% |
| Luis . | 10/10 | 3946 days | 1% |
| mtn mtn | 10/10 | 3976 days | 0% |
| Mike Spiro | 10/10 | 3976 days | 0% |
| Margaret Kajewski | 10/10 | 4007 days | 0% |
| tim downing | 10/10 | 4068 days | 0% |
| Katherine Easterling | 10/10 | 4099 days | 0% |
| ruben dam | 10/10 | 4099 days | 0% |
| Barbara Clarke | 10/10 | 4160 days | 0% |
| francesco bombelli | 10/10 | 4188 days | 0% |
| Katy Kirby | 10/10 | 4188 days | 0% |
| Simon von Heugel | 10/10 | 4219 days | 0% |
| Mikael Hedstrom | 10/10 | 4219 days | 0% |
| Raz Shapira-Fainburg | 10/10 | 4219 days | 0% |
| Chris Heaton | 10/10 | 4554 days | 1% |
| rachandjohn | 10/10 | 4585 days | 1% |
| Steven Kopstein | 10/10 | 4585 days | 1% |
| Kelly Hunter | 10/10 | 4585 days | 1% |
| Jackie Pearson | 10/10 | 4616 days | 1% |
| Craig | 9/10 | 4646 days | 1% |
| Maree Dunlop | 10/10 | 4737 days | 1% |
| Graeme32 | 10/10 | 4829 days | 1% |
| Travellor | 10/10 | 4829 days | 1% |
| hannahlornsen | 10/10 | 4919 days | 1% |
| David Law | 10/10 | 4950 days | 1% |
| David and Sally Wallis | 8/10 | 4972 days | 0% |
| millview | 10/10 | 4981 days | 1% |
| johannesivarsson | 10/10 | 4981 days | 1% |
| Kleiner | 10/10 | 4981 days | 1% |
| obyrnej | 10/10 | 4981 days | 1% |
| Kristina Mårtensson | 9/10 | 4981 days | 1% |
| clarea | 10/10 | 5011 days | 1% |
| peteandviv | 10/10 | 5011 days | 1% |
| TheVons | 10/10 | 5042 days | 1% |
| Siggy0603 | 10/10 | 5163 days | 1% |
| stacey | 10/10 | 5163 days | 1% |
| klinehan | 10/10 | 5194 days | 1% |
| Martin_Sonia | 10/10 | 5194 days | 1% |
| joelhwa | 10/10 | 5225 days | 1% |
| PandWBr | 10/10 | 5256 days | 1% |
| Webb & Muckelt | 9/10 | 5265 days | 0% |
| Judith Midgley | 8/10 | 5268 days | 0% |
| Michelle | 10/10 | 5285 days | 1% |
| TonyB | 10/10 | 5285 days | 1% |
| KandJ | 10/10 | 5316 days | 1% |
| susanmountford | 9/10 | 5316 days | 1% |
| Bjarne | 10/10 | 5316 days | 1% |
| cerlermsw | 10/10 | 5316 days | 1% |
| DaveHarris | 9/10 | 5347 days | 1% |
| Jimmer84 | 10/10 | 5347 days | 1% |
| darktower | 10/10 | 5347 days | 1% |
| acharlesedwards | 9/10 | 5377 days | 1% |
| Caragh | 10/10 | 5408 days | 1% |
| stuart01 | 10/10 | 5437 days | 1% |
| TomandDave | 10/10 | 5437 days | 1% |
| robpthomas | 10/10 | 5437 days | 1% |
| markearl | 9/10 | 5437 days | 1% |
| Katy Johnson | 8/10 | 5597 days | 0% |
| Julie | 9/10 | 5604 days | 0% |
| Matt Haneline | 8/10 | 5610 days | 0% |
| Bette Eh | 10/10 | 5611 days | 0% |
| Mark Leeuwenburgh | 9/10 | 5627 days | 0% |
| Andrew Koster | 9/10 | 5635 days | 0% |
| Becky Foley | 10/10 | 5636 days | 0% |
| ian1 | 10/10 | 5650 days | 1% |
| geoffreyandjean | 9/10 | 5650 days | 1% |
| fogartyh | 10/10 | 5681 days | 1% |
| Nature_love | 8/10 | 5681 days | 1% |
| BrianHart6 | 10/10 | 5712 days | 1% |
| donpursche | 9/10 | 5773 days | 1% |
| martinveysey | 10/10 | 5925 days | 1% |
| dylan212 | 10/10 | 5987 days | 1% |
| Marge Steve | 9/10 | 5996 days | 0% |
| Don and Barb | 8/10 | 6008 days | 0% |
| Jen Rick | 10/10 | 6011 days | 0% |
| Nigel Petrie | 10/10 | 6100 days | 0% |
| alanvn | 9/10 | 6189 days | 0% |
| Jules77 | 10/10 | 6198 days | 1% |
| LowerD | 9/10 | 6314 days | 0% |
| JanL | 9/10 | 6321 days | 0% |
| erikc | 9/10 | 6321 days | 0% |
| keeble | 7/10 | 6321 days | 0% |
| KuzakUSA | 8/10 | 6325 days | 0% |
| GregL | 9/10 | 6339 days | 1% |
| Philip | 10/10 | 6370 days | 0% |
| Melinda | 9/10 | 6405 days | 0% |
| Andrew | 5/10 | 6511 days | 0% |
| ranker_46 | 10/10 | 6922 days | 0% |
| qofd | 9/10 | 7021 days | 1% |
| noname | 8/10 | 7086 days | 0% |
| Louise | 10/10 | 7101 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sunrise Holidays experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.50% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 125 days. The Sunrise Holidays experience has 2 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Sunrise Holidays experience has been adjusted for 99 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 96 | -0.97% |
| 97 | -0.98% |
| 98 | -0.99% |
| 99 | -1.00% |
| 100 | -1.01% |
| 101 | -1.02% |
| 102 | -1.03% |
| … | … |
Balancing Adjustment
0.33% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
98%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.