Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
323 Valid Reviews
The Spaceships experience has a total of 338 reviews. There are 323 valid reviews that are included when calculating the ranking score and 15 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 323 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 5 |
|
2% |
78.64% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.64% and is based on 323 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 323 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
80.58%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stephania Zambrano | 1/10 | 1591 days | 80% |
| Kris Shead | 9/10 | 2260 days | 100% |
| Kevin Mcquade | 9/10 | 2260 days | 100% |
| Hayley | 8/10 | 2292 days | 97% |
| Carlos Pellegrini | 7/10 | 2321 days | 91% |
| Tony S | 9/10 | 2321 days | 97% |
| Ignacio Etchechoury | 9/10 | 2352 days | 96% |
| Mikhail Theodorus | 9/10 | 2505 days | 88% |
| Charlie Baggallay | 10/10 | 2535 days | 88% |
| Fred Conyers | 9/10 | 2535 days | 87% |
| Joze Peres | 3/10 | 2536 days | 48% |
| Michaela | 9/10 | 2595 days | 84% |
| Allison | 1/10 | 2595 days | 34% |
| Rike Pilz | 3/10 | 2595 days | 46% |
| Alice | 1/10 | 2595 days | 34% |
| Keisha Quinn | 10/10 | 2656 days | 82% |
| Laurent AUBERTIN | 8/10 | 2656 days | 80% |
| Esmee | 10/10 | 2657 days | 82% |
| Laura Mayer, Tobias Dürr | 4/10 | 2657 days | 53% |
| Nitasha Rehman | 7/10 | 2686 days | 75% |
| Celeste Schwarz | 7/10 | 2686 days | 75% |
| Jaclyn Mills | 9/10 | 2686 days | 80% |
| Hayley Pickering | 9/10 | 2686 days | 80% |
| Imrich Kiss | 9/10 | 2687 days | 80% |
| borha mohd zain | 1/10 | 2687 days | 32% |
| aLVARO Gonzalez | 10/10 | 2717 days | 79% |
| Suhui Hee | 8/10 | 2717 days | 78% |
| David Coleman | 9/10 | 2717 days | 78% |
| Susan Cook | 9/10 | 2870 days | 71% |
| Mark Fitzpatrick | 6/10 | 2900 days | 61% |
| Trina Ludwig | 8/10 | 2900 days | 69% |
| Katherine Hugh | 10/10 | 2959 days | 68% |
| Jacinta Norton | 8/10 | 2990 days | 65% |
| Heather ryckman | 4/10 | 2990 days | 43% |
| Merrit Savener | 9/10 | 2990 days | 65% |
| Kah Yi Choong | 8/10 | 2990 days | 65% |
| Alexandra Coffey | 10/10 | 3021 days | 65% |
| Matiu Iraia | 9/10 | 3021 days | 64% |
| Laura Elliott | 10/10 | 3051 days | 63% |
| Clint Bradley | 5/10 | 3051 days | 48% |
| Felix Haget | 9/10 | 3051 days | 63% |
| sue Winterton | 8/10 | 3051 days | 62% |
| S H | 3/10 | 3082 days | 33% |
| Olli Jarva | 7/10 | 3082 days | 57% |
| Set Lee Chong | 9/10 | 3143 days | 58% |
| MING HUI FONG | 8/10 | 3204 days | 55% |
| Julie Costa | 9/10 | 3235 days | 54% |
| Medro Brodeur | 9/10 | 3235 days | 54% |
| Ylva Teleman | 10/10 | 3292 days | 52% |
| roger loyer | 8/10 | 3296 days | 50% |
| David Henry | 8/10 | 3296 days | 50% |
| Kilian Frank | 9/10 | 3296 days | 51% |
| Trine and Malin | 9/10 | 3299 days | 51% |
| Katey Bell | 7/10 | 3302 days | 48% |
| Natasha Startup | 10/10 | 3308 days | 51% |
| Ron Hawkins | 10/10 | 3324 days | 50% |
| Ana Masu | 9/10 | 3324 days | 50% |
| Heather Balch | 9/10 | 3324 days | 50% |
| Linda Livett | 9/10 | 3324 days | 50% |
| Lily Bruntsch | 7/10 | 3355 days | 45% |
| Slawomir Pegiel | 10/10 | 3355 days | 49% |
| Luiz Noldin | 9/10 | 3355 days | 48% |
| Dana Cranstone | 10/10 | 3356 days | 49% |
| Claudia Schaefer | 9/10 | 3370 days | 47% |
| Adam Pullinger | 9/10 | 3373 days | 47% |
| Kees Mol | 7/10 | 3387 days | 44% |
| Howard Hoshide | 9/10 | 3416 days | 45% |
| Danielle Sandahl | 10/10 | 3416 days | 46% |
| Diego Casanova | 8/10 | 3427 days | 44% |
| Colin Wuerthele | 10/10 | 3447 days | 44% |
| Ronel Coetzer | 9/10 | 3477 days | 42% |
| Marine Audoire | 10/10 | 3629 days | 36% |
| Adda Guðrún | 1/10 | 3630 days | 14% |
| Stacy Johnson | 4/10 | 3630 days | 23% |
| Hedwig Faust | 9/10 | 3630 days | 35% |
| Leisha Saxena | 7/10 | 3637 days | 33% |
| Mathilde | 8/10 | 3643 days | 34% |
| Helene Christensen | 8/10 | 3645 days | 34% |
| Marka Okrutny | 10/10 | 3646 days | 35% |
| Mette Elholm | 9/10 | 3648 days | 34% |
| Olivier Anciaux | 9/10 | 3655 days | 34% |
| Stephen Ophelder | 9/10 | 3662 days | 34% |
| Lauren Goebel | 8/10 | 3662 days | 33% |
| Helena Bond | 8/10 | 3667 days | 33% |
| Michaela Bartotini | 6/10 | 3677 days | 29% |
| Laura Schafer | 9/10 | 3680 days | 33% |
| Brianna Burd | 8/10 | 3695 days | 32% |
| Joanna and Shaun | 8/10 | 3702 days | 31% |
| Mikael Persson | 5/10 | 3703 days | 24% |
| Niels Hoogendooen | 9/10 | 3705 days | 32% |
| Alice Melker | 8/10 | 3706 days | 31% |
| Therese and Matthias | 7/10 | 3708 days | 30% |
| Pekka and Jonna | 9/10 | 3712 days | 31% |
| Josephine | 6/10 | 3717 days | 27% |
| Juliette Keyzer | 9/10 | 3719 days | 31% |
| Melissa Thomas | 9/10 | 3721 days | 31% |
| Adrian Pyrke | 8/10 | 3721 days | 31% |
| Jason Simpson | 10/10 | 3721 days | 31% |
| Alejandro Hahn | 9/10 | 3721 days | 31% |
| Malin Meier | 8/10 | 3745 days | 29% |
| Anna and Derck | 7/10 | 3752 days | 28% |
| lucille ramchundra | 8/10 | 3752 days | 29% |
| Iris Gigacher | 9/10 | 3781 days | 28% |
| Tommy Lynch | 8/10 | 3843 days | 25% |
| Benoit Lochin | 9/10 | 4056 days | 15% |
| Lucas Zegarek | 9/10 | 4086 days | 14% |
| Laurie | 9/10 | 4086 days | 14% |
| Alexis Leneveu | 8/10 | 4094 days | 13% |
| Jam Boggomann | 9/10 | 4114 days | 12% |
| tim winders | 9/10 | 4301 days | 3% |
| Xan Northman | 10/10 | 4301 days | 3% |
| Katharina Jacobs | 10/10 | 4332 days | 2% |
| Nick Giangreco | 3/10 | 4332 days | 1% |
| Julia Schabenberger | 8/10 | 4361 days | 1% |
| Alisa | 8/10 | 4361 days | 1% |
| Marie Toulemonde | 9/10 | 4372 days | 0% |
| Laura | 7/10 | 4387 days | 22% |
| Helene Andersen | 9/10 | 4388 days | 24% |
| Stephen Revah | 5/10 | 4390 days | 18% |
| d on amos | 10/10 | 4393 days | 24% |
| Gordon Thomas | 8/10 | 4396 days | 24% |
| Sophie Ball | 9/10 | 4421 days | 24% |
| Alexis Redor | 7/10 | 4424 days | 22% |
| Carina Borho | 8/10 | 4427 days | 24% |
| Markus Spitzmueller | 8/10 | 4428 days | 24% |
| Kristina | 9/10 | 4436 days | 24% |
| Volker | 9/10 | 4436 days | 24% |
| Laura Pleumeekers | 6/10 | 4438 days | 21% |
| Steve Sparkes | 9/10 | 4452 days | 24% |
| Deborah Chan | 9/10 | 4452 days | 24% |
| Matt Cook | 9/10 | 4483 days | 24% |
| philip recordon | 8/10 | 4513 days | 24% |
| Leon | 10/10 | 4544 days | 24% |
| laura porta | 10/10 | 4574 days | 24% |
| NIE SHENGXIAN | 9/10 | 4574 days | 24% |
| gannon murphy | 9/10 | 4666 days | 24% |
| tiny ruins | 10/10 | 4697 days | 24% |
| Don Bennett | 10/10 | 4727 days | 24% |
| Stientje van den Heuvel | 7/10 | 4744 days | 22% |
| Tom Somers | 7/10 | 4744 days | 22% |
| Verena | 8/10 | 4749 days | 24% |
| Anja S | 9/10 | 4749 days | 24% |
| Camille Coombes | 8/10 | 4751 days | 24% |
| Mathieu Maran | 8/10 | 4751 days | 24% |
| Evelina Johansson | 9/10 | 4757 days | 24% |
| Sofia Anderson | 9/10 | 4757 days | 24% |
| Raelene Vine | 7/10 | 4758 days | 22% |
| Rogier Ramaker | 8/10 | 4763 days | 24% |
| Tim Sautter | 4/10 | 4771 days | 16% |
| Dee | 10/10 | 4786 days | 24% |
| Dwharks | 8/10 | 4786 days | 24% |
| marypy | 6/10 | 4786 days | 21% |
| Inge | 9/10 | 4786 days | 24% |
| David Stannard | 10/10 | 4817 days | 24% |
| Daniel Bulach | 9/10 | 4817 days | 24% |
| Martyn Kool | 8/10 | 4834 days | 24% |
| Marieke | 7/10 | 4834 days | 22% |
| colmon | 10/10 | 4848 days | 24% |
| Thibault Bonenfant | 8/10 | 4854 days | 24% |
| Thys | 7/10 | 4860 days | 22% |
| John Freeman | 5/10 | 4864 days | 18% |
| Ton Franke | 8/10 | 4864 days | 24% |
| Michel Vourbraak | 8/10 | 4864 days | 24% |
| foxmccleod | 10/10 | 4878 days | 24% |
| vvarrasso | 5/10 | 4909 days | 18% |
| Pauline_Quentin | 10/10 | 4970 days | 24% |
| jeremyliang | 10/10 | 5001 days | 24% |
| Syarifah | 10/10 | 5031 days | 24% |
| Aggie | 10/10 | 5092 days | 24% |
| nej91 | 9/10 | 5092 days | 24% |
| Markus Frei | 8/10 | 5109 days | 24% |
| Be Groen | 6/10 | 5115 days | 21% |
| mpbiller | 8/10 | 5123 days | 24% |
| Keith Helen | 10/10 | 5123 days | 24% |
| Madeleine Mueller | 8/10 | 5128 days | 24% |
| Daniel & Manuela | 8/10 | 5129 days | 24% |
| Romla | 7/10 | 5130 days | 22% |
| Ronald Veldman | 7/10 | 5130 days | 22% |
| Kasten Madsen | 6/10 | 5132 days | 21% |
| Ryan Pynappels | 7/10 | 5134 days | 22% |
| Melanie | 7/10 | 5135 days | 22% |
| Ivouue & Alex | 9/10 | 5135 days | 24% |
| Houter | 8/10 | 5137 days | 24% |
| Mary Mitchell | 8/10 | 5137 days | 24% |
| Manuela Weber | 4/10 | 5137 days | 16% |
| Kimberley Mills | 8/10 | 5139 days | 24% |
| Jurg Pfaendler | 7/10 | 5140 days | 22% |
| Kim Thorsted | 7/10 | 5146 days | 22% |
| Claudia & Julian | 7/10 | 5150 days | 22% |
| Lotte Foged | 8/10 | 5150 days | 24% |
| Frank & Julia | 8/10 | 5151 days | 24% |
| JulesR | 7/10 | 5152 days | 22% |
| digbe | 8/10 | 5152 days | 24% |
| Marie Frank | 10/10 | 5152 days | 24% |
| Francis Corrigan | 6/10 | 5153 days | 21% |
| Sanne Ta Stroete | 7/10 | 5203 days | 22% |
| Sashia | 8/10 | 5204 days | 24% |
| Mark & Beth Kaufman | 7/10 | 5218 days | 22% |
| Chris Muller | 9/10 | 5218 days | 24% |
| Sarah and Soren | 6/10 | 5220 days | 21% |
| Jan & Marian | 6/10 | 5226 days | 21% |
| David & Mary-Jane Ryder | 8/10 | 5226 days | 24% |
| Michael Muhlwitz | 8/10 | 5229 days | 24% |
| BertvdK | 2/10 | 5244 days | 11% |
| hayleyemery | 10/10 | 5367 days | 24% |
| nwhitehead1 | 10/10 | 5367 days | 24% |
| joeandem | 10/10 | 5397 days | 24% |
| Karen | 9/10 | 5428 days | 24% |
| Stefan Elsenbruch | 7/10 | 5462 days | 22% |
| Thierry Meylan | 8/10 | 5465 days | 24% |
| Maureen Hardy | 3/10 | 5466 days | 13% |
| Sophie Burge | 8/10 | 5466 days | 24% |
| Danielle | 8/10 | 5467 days | 24% |
| Ilse & Thys | 8/10 | 5472 days | 24% |
| Frank & Ruth | 8/10 | 5473 days | 24% |
| Ed Ronan | 6/10 | 5474 days | 21% |
| Thorsten Grocholl | 8/10 | 5476 days | 24% |
| joke | 6/10 | 5476 days | 21% |
| alcatrazz | 3/10 | 5478 days | 13% |
| Monique | 8/10 | 5481 days | 24% |
| Jonathan Cree | 7/10 | 5482 days | 22% |
| Aln | 6/10 | 5483 days | 21% |
| Dave Allen | 5/10 | 5486 days | 18% |
| Victor Lewis | 9/10 | 5486 days | 24% |
| Roman & Esther | 7/10 | 5486 days | 22% |
| Ann-Katrine & Sille | 8/10 | 5487 days | 24% |
| Alan Munday | 8/10 | 5487 days | 24% |
| J van de Vlekkert | 9/10 | 5492 days | 24% |
| Kurmann/Kayser | 8/10 | 5495 days | 24% |
| H Hensen | 8/10 | 5503 days | 24% |
| Laura Hayes | 10/10 | 5504 days | 24% |
| Brian Lind | 8/10 | 5504 days | 24% |
| Angela | 7/10 | 5505 days | 22% |
| Marianne Astorp | 5/10 | 5508 days | 18% |
| Igor Filart | 8/10 | 5512 days | 24% |
| Claire Bulmer | 8/10 | 5512 days | 24% |
| Jan Holger Weib | 8/10 | 5513 days | 24% |
| dodo81 | 9/10 | 5517 days | 24% |
| Michellemarie | 10/10 | 5670 days | 24% |
| rinusm | 8/10 | 5790 days | 24% |
| Kavita | 9/10 | 5793 days | 24% |
| Polil | 7/10 | 5840 days | 22% |
| Andy | 10/10 | 5844 days | 24% |
| Hershell | 5/10 | 5846 days | 18% |
| Peter Schmidt | 5/10 | 5854 days | 18% |
| Schlaepfer | 8/10 | 5856 days | 24% |
| jongejan | 6/10 | 5860 days | 21% |
| Jannievan Osnabrugge | 4/10 | 5864 days | 16% |
| th schuermann | 5/10 | 5864 days | 18% |
| Malcolm Glad | 8/10 | 5867 days | 24% |
| Ronny | 9/10 | 5868 days | 24% |
| Lasse Olesen | 8/10 | 5875 days | 24% |
| Monica and Danie. | 8/10 | 5876 days | 24% |
| Annette Schmitt | 9/10 | 5876 days | 24% |
| Nadine Schaee | 8/10 | 5879 days | 24% |
| uleugel | 4/10 | 5891 days | 16% |
| Beute Jacob | 7/10 | 5895 days | 22% |
| Peter Tres | 8/10 | 5897 days | 24% |
| EA Anders | 4/10 | 5899 days | 16% |
| Astrio Gregersen | 8/10 | 5911 days | 24% |
| mariekef | 9/10 | 5928 days | 24% |
| bertramf | 10/10 | 5929 days | 24% |
| martint | 8/10 | 5937 days | 24% |
| katepat | 8/10 | 5944 days | 24% |
| Anita de Boer | 7/10 | 5946 days | 22% |
| Ulyate | 6/10 | 5955 days | 21% |
| Jeanette Larsen | 7/10 | 5956 days | 22% |
| Sara Reekmans | 9/10 | 5967 days | 24% |
| Emily and Alex | 9/10 | 5971 days | 24% |
| Emear Donnelly | 7/10 | 6109 days | 22% |
| ralphl | 8/10 | 6143 days | 24% |
| RolandV | 9/10 | 6172 days | 24% |
| suet | 7/10 | 6188 days | 22% |
| desl | 7/10 | 6188 days | 22% |
| Sally477 | 9/10 | 6189 days | 24% |
| Marc_N | 8/10 | 6189 days | 24% |
| StefanieA | 3/10 | 6190 days | 13% |
| Jelle | 7/10 | 6191 days | 22% |
| Dave Ashun | 7/10 | 6195 days | 22% |
| Thomas1646 | 8/10 | 6195 days | 24% |
| Lars | 9/10 | 6204 days | 24% |
| SteveW | 9/10 | 6207 days | 24% |
| TobiasK | 8/10 | 6207 days | 24% |
| Rob | 8/10 | 6211 days | 24% |
| Keith | 7/10 | 6212 days | 22% |
| Steve | 9/10 | 6222 days | 24% |
| Heather | 7/10 | 6224 days | 22% |
| Jason | 3/10 | 6227 days | 13% |
| Nikolaj | 9/10 | 6238 days | 24% |
| MattEngland | 9/10 | 6243 days | 24% |
| CharlotteC | 9/10 | 6243 days | 24% |
| SuenSwitzerland | 9/10 | 6247 days | 24% |
| Sheridan Hancock | 10/10 | 6247 days | 24% |
| Henk | 8/10 | 6252 days | 24% |
| Maxim | 9/10 | 6254 days | 24% |
| Rachel | 8/10 | 6254 days | 24% |
| Anna | 7/10 | 6255 days | 22% |
| Thomas | 10/10 | 6256 days | 24% |
| John | 9/10 | 6257 days | 24% |
| Miranda | 9/10 | 6264 days | 24% |
| hanna_and_matt | 10/10 | 6287 days | 24% |
| Jason | 7/10 | 6292 days | 22% |
| Erin | 10/10 | 6339 days | 24% |
| fiona bergin | 10/10 | 6352 days | 24% |
| Anthony | 8/10 | 6568 days | 24% |
| Elizabeth Woodruff | 9/10 | 6568 days | 24% |
| Miranda | 8/10 | 6589 days | 24% |
| Pete | 8/10 | 6677 days | 24% |
| ranker_34 | 8/10 | 6790 days | 24% |
| Jessica Callen | 8/10 | 6913 days | 24% |
| Beth | 8/10 | 6915 days | 24% |
| Fran | 8/10 | 6918 days | 24% |
| John | 9/10 | 6921 days | 24% |
| Jane | 8/10 | 6921 days | 24% |
| Chris | 7/10 | 6925 days | 22% |
| Jacob Mille | 8/10 | 6932 days | 24% |
| Yasmin Michael | 9/10 | 6954 days | 24% |
| Suzy | 7/10 | 6958 days | 22% |
| Janne | 8/10 | 6958 days | 24% |
| Andy | 7/10 | 6960 days | 22% |
| Sandra | 6/10 | 6960 days | 21% |
| Colin | 7/10 | 6962 days | 22% |
| Gillian | 8/10 | 6965 days | 24% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.03% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Spaceships experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.01% |
| 200 | -4.03% |
| 201 | -4.05% |
| 202 | -4.07% |
| 203 | -4.09% |
| … | … |
Balancing Adjustment
5.25% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
66%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.