Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
323 Valid Reviews
The Spaceships experience has a total of 338 reviews. There are 323 valid reviews that are included when calculating the ranking score and 15 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 323 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 5 |
|
2% |
78.64% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.64% and is based on 323 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 323 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
80.55%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stephania Zambrano | 1/10 | 1532 days | 95% |
| Kris Shead | 9/10 | 2201 days | 100% |
| Kevin Mcquade | 9/10 | 2201 days | 100% |
| Hayley | 8/10 | 2233 days | 98% |
| Carlos Pellegrini | 7/10 | 2262 days | 91% |
| Tony S | 9/10 | 2262 days | 97% |
| Ignacio Etchechoury | 9/10 | 2293 days | 96% |
| Mikhail Theodorus | 9/10 | 2446 days | 89% |
| Charlie Baggallay | 10/10 | 2476 days | 88% |
| Fred Conyers | 9/10 | 2476 days | 87% |
| Joze Peres | 3/10 | 2477 days | 48% |
| Michaela | 9/10 | 2536 days | 85% |
| Allison | 1/10 | 2536 days | 35% |
| Rike Pilz | 3/10 | 2536 days | 47% |
| Alice | 1/10 | 2536 days | 35% |
| Keisha Quinn | 10/10 | 2597 days | 83% |
| Laurent AUBERTIN | 8/10 | 2597 days | 81% |
| Esmee | 10/10 | 2598 days | 83% |
| Laura Mayer, Tobias Dürr | 4/10 | 2598 days | 54% |
| Nitasha Rehman | 7/10 | 2627 days | 76% |
| Celeste Schwarz | 7/10 | 2627 days | 76% |
| Jaclyn Mills | 9/10 | 2627 days | 80% |
| Hayley Pickering | 9/10 | 2627 days | 80% |
| Imrich Kiss | 9/10 | 2628 days | 80% |
| borha mohd zain | 1/10 | 2628 days | 33% |
| aLVARO Gonzalez | 10/10 | 2658 days | 80% |
| Suhui Hee | 8/10 | 2658 days | 78% |
| David Coleman | 9/10 | 2658 days | 79% |
| Susan Cook | 9/10 | 2811 days | 72% |
| Mark Fitzpatrick | 6/10 | 2841 days | 61% |
| Trina Ludwig | 8/10 | 2841 days | 70% |
| Katherine Hugh | 10/10 | 2900 days | 69% |
| Jacinta Norton | 8/10 | 2931 days | 66% |
| Heather ryckman | 4/10 | 2931 days | 44% |
| Merrit Savener | 9/10 | 2931 days | 66% |
| Kah Yi Choong | 8/10 | 2931 days | 66% |
| Alexandra Coffey | 10/10 | 2962 days | 66% |
| Matiu Iraia | 9/10 | 2962 days | 65% |
| Laura Elliott | 10/10 | 2992 days | 64% |
| Clint Bradley | 5/10 | 2992 days | 49% |
| Felix Haget | 9/10 | 2992 days | 64% |
| sue Winterton | 8/10 | 2992 days | 63% |
| S H | 3/10 | 3023 days | 34% |
| Olli Jarva | 7/10 | 3023 days | 59% |
| Set Lee Chong | 9/10 | 3084 days | 59% |
| MING HUI FONG | 8/10 | 3145 days | 56% |
| Julie Costa | 9/10 | 3176 days | 55% |
| Medro Brodeur | 9/10 | 3176 days | 55% |
| Ylva Teleman | 10/10 | 3233 days | 53% |
| roger loyer | 8/10 | 3237 days | 52% |
| David Henry | 8/10 | 3237 days | 52% |
| Kilian Frank | 9/10 | 3237 days | 52% |
| Trine and Malin | 9/10 | 3240 days | 52% |
| Katey Bell | 7/10 | 3243 days | 49% |
| Natasha Startup | 10/10 | 3249 days | 52% |
| Ron Hawkins | 10/10 | 3265 days | 52% |
| Ana Masu | 9/10 | 3265 days | 51% |
| Heather Balch | 9/10 | 3265 days | 51% |
| Linda Livett | 9/10 | 3265 days | 51% |
| Lily Bruntsch | 7/10 | 3296 days | 47% |
| Slawomir Pegiel | 10/10 | 3296 days | 50% |
| Luiz Noldin | 9/10 | 3296 days | 50% |
| Dana Cranstone | 10/10 | 3297 days | 50% |
| Claudia Schaefer | 9/10 | 3311 days | 49% |
| Adam Pullinger | 9/10 | 3314 days | 49% |
| Kees Mol | 7/10 | 3328 days | 45% |
| Howard Hoshide | 9/10 | 3357 days | 47% |
| Danielle Sandahl | 10/10 | 3357 days | 47% |
| Diego Casanova | 8/10 | 3368 days | 46% |
| Colin Wuerthele | 10/10 | 3388 days | 46% |
| Ronel Coetzer | 9/10 | 3418 days | 44% |
| Marine Audoire | 10/10 | 3570 days | 38% |
| Adda Guðrún | 1/10 | 3571 days | 15% |
| Stacy Johnson | 4/10 | 3571 days | 24% |
| Hedwig Faust | 9/10 | 3571 days | 37% |
| Leisha Saxena | 7/10 | 3578 days | 35% |
| Mathilde | 8/10 | 3584 days | 36% |
| Helene Christensen | 8/10 | 3586 days | 36% |
| Marka Okrutny | 10/10 | 3587 days | 37% |
| Mette Elholm | 9/10 | 3589 days | 36% |
| Olivier Anciaux | 9/10 | 3596 days | 36% |
| Stephen Ophelder | 9/10 | 3603 days | 36% |
| Lauren Goebel | 8/10 | 3603 days | 35% |
| Helena Bond | 8/10 | 3608 days | 35% |
| Michaela Bartotini | 6/10 | 3618 days | 30% |
| Laura Schafer | 9/10 | 3621 days | 35% |
| Brianna Burd | 8/10 | 3636 days | 34% |
| Joanna and Shaun | 8/10 | 3643 days | 33% |
| Mikael Persson | 5/10 | 3644 days | 26% |
| Niels Hoogendooen | 9/10 | 3646 days | 34% |
| Alice Melker | 8/10 | 3647 days | 33% |
| Therese and Matthias | 7/10 | 3649 days | 32% |
| Pekka and Jonna | 9/10 | 3653 days | 33% |
| Josephine | 6/10 | 3658 days | 29% |
| Juliette Keyzer | 9/10 | 3660 days | 33% |
| Melissa Thomas | 9/10 | 3662 days | 33% |
| Adrian Pyrke | 8/10 | 3662 days | 33% |
| Jason Simpson | 10/10 | 3662 days | 33% |
| Alejandro Hahn | 9/10 | 3662 days | 33% |
| Malin Meier | 8/10 | 3686 days | 32% |
| Anna and Derck | 7/10 | 3693 days | 30% |
| lucille ramchundra | 8/10 | 3693 days | 31% |
| Iris Gigacher | 9/10 | 3722 days | 30% |
| Tommy Lynch | 8/10 | 3784 days | 27% |
| Benoit Lochin | 9/10 | 3997 days | 18% |
| Lucas Zegarek | 9/10 | 4027 days | 16% |
| Laurie | 9/10 | 4027 days | 16% |
| Alexis Leneveu | 8/10 | 4035 days | 16% |
| Jam Boggomann | 9/10 | 4055 days | 15% |
| tim winders | 9/10 | 4242 days | 6% |
| Xan Northman | 10/10 | 4242 days | 6% |
| Katharina Jacobs | 10/10 | 4273 days | 5% |
| Nick Giangreco | 3/10 | 4273 days | 3% |
| Julia Schabenberger | 8/10 | 4302 days | 4% |
| Alisa | 8/10 | 4302 days | 4% |
| Marie Toulemonde | 9/10 | 4313 days | 3% |
| Laura | 7/10 | 4328 days | 2% |
| Helene Andersen | 9/10 | 4329 days | 2% |
| Stephen Revah | 5/10 | 4331 days | 2% |
| d on amos | 10/10 | 4334 days | 2% |
| Gordon Thomas | 8/10 | 4337 days | 2% |
| Sophie Ball | 9/10 | 4362 days | 1% |
| Alexis Redor | 7/10 | 4365 days | 1% |
| Carina Borho | 8/10 | 4368 days | 1% |
| Markus Spitzmueller | 8/10 | 4369 days | 0% |
| Kristina | 9/10 | 4377 days | 0% |
| Volker | 9/10 | 4377 days | 0% |
| Laura Pleumeekers | 6/10 | 4379 days | 0% |
| Steve Sparkes | 9/10 | 4393 days | 23% |
| Deborah Chan | 9/10 | 4393 days | 23% |
| Matt Cook | 9/10 | 4424 days | 23% |
| philip recordon | 8/10 | 4454 days | 23% |
| Leon | 10/10 | 4485 days | 24% |
| laura porta | 10/10 | 4515 days | 24% |
| NIE SHENGXIAN | 9/10 | 4515 days | 23% |
| gannon murphy | 9/10 | 4607 days | 23% |
| tiny ruins | 10/10 | 4638 days | 24% |
| Don Bennett | 10/10 | 4668 days | 24% |
| Stientje van den Heuvel | 7/10 | 4685 days | 22% |
| Tom Somers | 7/10 | 4685 days | 22% |
| Verena | 8/10 | 4690 days | 23% |
| Anja S | 9/10 | 4690 days | 23% |
| Camille Coombes | 8/10 | 4692 days | 23% |
| Mathieu Maran | 8/10 | 4692 days | 23% |
| Evelina Johansson | 9/10 | 4698 days | 23% |
| Sofia Anderson | 9/10 | 4698 days | 23% |
| Raelene Vine | 7/10 | 4699 days | 22% |
| Rogier Ramaker | 8/10 | 4704 days | 23% |
| Tim Sautter | 4/10 | 4712 days | 15% |
| Dee | 10/10 | 4727 days | 24% |
| Dwharks | 8/10 | 4727 days | 23% |
| marypy | 6/10 | 4727 days | 20% |
| Inge | 9/10 | 4727 days | 23% |
| David Stannard | 10/10 | 4758 days | 24% |
| Daniel Bulach | 9/10 | 4758 days | 23% |
| Martyn Kool | 8/10 | 4775 days | 23% |
| Marieke | 7/10 | 4775 days | 22% |
| colmon | 10/10 | 4789 days | 24% |
| Thibault Bonenfant | 8/10 | 4795 days | 23% |
| Thys | 7/10 | 4801 days | 22% |
| John Freeman | 5/10 | 4805 days | 18% |
| Ton Franke | 8/10 | 4805 days | 23% |
| Michel Vourbraak | 8/10 | 4805 days | 23% |
| foxmccleod | 10/10 | 4819 days | 24% |
| vvarrasso | 5/10 | 4850 days | 18% |
| Pauline_Quentin | 10/10 | 4911 days | 24% |
| jeremyliang | 10/10 | 4942 days | 24% |
| Syarifah | 10/10 | 4972 days | 24% |
| Aggie | 10/10 | 5033 days | 24% |
| nej91 | 9/10 | 5033 days | 23% |
| Markus Frei | 8/10 | 5050 days | 23% |
| Be Groen | 6/10 | 5056 days | 20% |
| mpbiller | 8/10 | 5064 days | 23% |
| Keith Helen | 10/10 | 5064 days | 24% |
| Madeleine Mueller | 8/10 | 5069 days | 23% |
| Daniel & Manuela | 8/10 | 5070 days | 23% |
| Romla | 7/10 | 5071 days | 22% |
| Ronald Veldman | 7/10 | 5071 days | 22% |
| Kasten Madsen | 6/10 | 5073 days | 20% |
| Ryan Pynappels | 7/10 | 5075 days | 22% |
| Melanie | 7/10 | 5076 days | 22% |
| Ivouue & Alex | 9/10 | 5076 days | 23% |
| Houter | 8/10 | 5078 days | 23% |
| Mary Mitchell | 8/10 | 5078 days | 23% |
| Manuela Weber | 4/10 | 5078 days | 15% |
| Kimberley Mills | 8/10 | 5080 days | 23% |
| Jurg Pfaendler | 7/10 | 5081 days | 22% |
| Kim Thorsted | 7/10 | 5087 days | 22% |
| Claudia & Julian | 7/10 | 5091 days | 22% |
| Lotte Foged | 8/10 | 5091 days | 23% |
| Frank & Julia | 8/10 | 5092 days | 23% |
| JulesR | 7/10 | 5093 days | 22% |
| digbe | 8/10 | 5093 days | 23% |
| Marie Frank | 10/10 | 5093 days | 24% |
| Francis Corrigan | 6/10 | 5094 days | 20% |
| Sanne Ta Stroete | 7/10 | 5144 days | 22% |
| Sashia | 8/10 | 5145 days | 23% |
| Mark & Beth Kaufman | 7/10 | 5159 days | 22% |
| Chris Muller | 9/10 | 5159 days | 23% |
| Sarah and Soren | 6/10 | 5161 days | 20% |
| Jan & Marian | 6/10 | 5167 days | 20% |
| David & Mary-Jane Ryder | 8/10 | 5167 days | 23% |
| Michael Muhlwitz | 8/10 | 5170 days | 23% |
| BertvdK | 2/10 | 5185 days | 11% |
| hayleyemery | 10/10 | 5308 days | 24% |
| nwhitehead1 | 10/10 | 5308 days | 24% |
| joeandem | 10/10 | 5338 days | 24% |
| Karen | 9/10 | 5369 days | 23% |
| Stefan Elsenbruch | 7/10 | 5403 days | 22% |
| Thierry Meylan | 8/10 | 5406 days | 23% |
| Maureen Hardy | 3/10 | 5407 days | 13% |
| Sophie Burge | 8/10 | 5407 days | 23% |
| Danielle | 8/10 | 5408 days | 23% |
| Ilse & Thys | 8/10 | 5413 days | 23% |
| Frank & Ruth | 8/10 | 5414 days | 23% |
| Ed Ronan | 6/10 | 5415 days | 20% |
| Thorsten Grocholl | 8/10 | 5417 days | 23% |
| joke | 6/10 | 5417 days | 20% |
| alcatrazz | 3/10 | 5419 days | 13% |
| Monique | 8/10 | 5422 days | 23% |
| Jonathan Cree | 7/10 | 5423 days | 22% |
| Aln | 6/10 | 5424 days | 20% |
| Dave Allen | 5/10 | 5427 days | 18% |
| Victor Lewis | 9/10 | 5427 days | 23% |
| Roman & Esther | 7/10 | 5427 days | 22% |
| Ann-Katrine & Sille | 8/10 | 5428 days | 23% |
| Alan Munday | 8/10 | 5428 days | 23% |
| J van de Vlekkert | 9/10 | 5433 days | 23% |
| Kurmann/Kayser | 8/10 | 5436 days | 23% |
| H Hensen | 8/10 | 5444 days | 23% |
| Laura Hayes | 10/10 | 5445 days | 24% |
| Brian Lind | 8/10 | 5445 days | 23% |
| Angela | 7/10 | 5446 days | 22% |
| Marianne Astorp | 5/10 | 5449 days | 18% |
| Igor Filart | 8/10 | 5453 days | 23% |
| Claire Bulmer | 8/10 | 5453 days | 23% |
| Jan Holger Weib | 8/10 | 5454 days | 23% |
| dodo81 | 9/10 | 5458 days | 23% |
| Michellemarie | 10/10 | 5611 days | 24% |
| rinusm | 8/10 | 5731 days | 23% |
| Kavita | 9/10 | 5734 days | 23% |
| Polil | 7/10 | 5781 days | 22% |
| Andy | 10/10 | 5785 days | 24% |
| Hershell | 5/10 | 5787 days | 18% |
| Peter Schmidt | 5/10 | 5795 days | 18% |
| Schlaepfer | 8/10 | 5797 days | 23% |
| jongejan | 6/10 | 5801 days | 20% |
| Jannievan Osnabrugge | 4/10 | 5805 days | 15% |
| th schuermann | 5/10 | 5805 days | 18% |
| Malcolm Glad | 8/10 | 5808 days | 23% |
| Ronny | 9/10 | 5809 days | 23% |
| Lasse Olesen | 8/10 | 5816 days | 23% |
| Monica and Danie. | 8/10 | 5817 days | 23% |
| Annette Schmitt | 9/10 | 5817 days | 23% |
| Nadine Schaee | 8/10 | 5820 days | 23% |
| uleugel | 4/10 | 5832 days | 15% |
| Beute Jacob | 7/10 | 5836 days | 22% |
| Peter Tres | 8/10 | 5838 days | 23% |
| EA Anders | 4/10 | 5840 days | 15% |
| Astrio Gregersen | 8/10 | 5852 days | 23% |
| mariekef | 9/10 | 5869 days | 23% |
| bertramf | 10/10 | 5870 days | 24% |
| martint | 8/10 | 5878 days | 23% |
| katepat | 8/10 | 5885 days | 23% |
| Anita de Boer | 7/10 | 5887 days | 22% |
| Ulyate | 6/10 | 5896 days | 20% |
| Jeanette Larsen | 7/10 | 5897 days | 22% |
| Sara Reekmans | 9/10 | 5908 days | 23% |
| Emily and Alex | 9/10 | 5912 days | 23% |
| Emear Donnelly | 7/10 | 6050 days | 22% |
| ralphl | 8/10 | 6084 days | 23% |
| RolandV | 9/10 | 6113 days | 23% |
| suet | 7/10 | 6129 days | 22% |
| desl | 7/10 | 6129 days | 22% |
| Sally477 | 9/10 | 6130 days | 23% |
| Marc_N | 8/10 | 6130 days | 23% |
| StefanieA | 3/10 | 6131 days | 13% |
| Jelle | 7/10 | 6132 days | 22% |
| Dave Ashun | 7/10 | 6136 days | 22% |
| Thomas1646 | 8/10 | 6136 days | 23% |
| Lars | 9/10 | 6145 days | 23% |
| SteveW | 9/10 | 6148 days | 23% |
| TobiasK | 8/10 | 6148 days | 23% |
| Rob | 8/10 | 6152 days | 23% |
| Keith | 7/10 | 6153 days | 22% |
| Steve | 9/10 | 6163 days | 23% |
| Heather | 7/10 | 6165 days | 22% |
| Jason | 3/10 | 6168 days | 13% |
| Nikolaj | 9/10 | 6179 days | 23% |
| MattEngland | 9/10 | 6184 days | 23% |
| CharlotteC | 9/10 | 6184 days | 23% |
| SuenSwitzerland | 9/10 | 6188 days | 23% |
| Sheridan Hancock | 10/10 | 6188 days | 24% |
| Henk | 8/10 | 6193 days | 23% |
| Maxim | 9/10 | 6195 days | 23% |
| Rachel | 8/10 | 6195 days | 23% |
| Anna | 7/10 | 6196 days | 22% |
| Thomas | 10/10 | 6197 days | 24% |
| John | 9/10 | 6198 days | 23% |
| Miranda | 9/10 | 6205 days | 23% |
| hanna_and_matt | 10/10 | 6228 days | 24% |
| Jason | 7/10 | 6233 days | 22% |
| Erin | 10/10 | 6280 days | 24% |
| fiona bergin | 10/10 | 6293 days | 24% |
| Anthony | 8/10 | 6509 days | 23% |
| Elizabeth Woodruff | 9/10 | 6509 days | 23% |
| Miranda | 8/10 | 6530 days | 23% |
| Pete | 8/10 | 6618 days | 23% |
| ranker_34 | 8/10 | 6731 days | 23% |
| Jessica Callen | 8/10 | 6854 days | 23% |
| Beth | 8/10 | 6856 days | 23% |
| Fran | 8/10 | 6859 days | 23% |
| John | 9/10 | 6862 days | 23% |
| Jane | 8/10 | 6862 days | 23% |
| Chris | 7/10 | 6866 days | 22% |
| Jacob Mille | 8/10 | 6873 days | 23% |
| Yasmin Michael | 9/10 | 6895 days | 23% |
| Suzy | 7/10 | 6899 days | 22% |
| Janne | 8/10 | 6899 days | 23% |
| Andy | 7/10 | 6901 days | 22% |
| Sandra | 6/10 | 6901 days | 20% |
| Colin | 7/10 | 6903 days | 22% |
| Gillian | 8/10 | 6906 days | 23% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.06% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 44 days. The Spaceships experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
5.27% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
66%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.