Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
324 Valid Reviews
The Spaceships experience has a total of 339 reviews. There are 324 valid reviews that are included when calculating the ranking score and 15 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 324 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 6 |
|
2% |
78.43% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.43% and is based on 324 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 324 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
74.32%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Frank | 1/10 | 140 days | 100% |
| Stephania Zambrano | 1/10 | 1693 days | 5% |
| Kris Shead | 9/10 | 2362 days | 9% |
| Kevin Mcquade | 9/10 | 2362 days | 9% |
| Hayley | 8/10 | 2394 days | 9% |
| Carlos Pellegrini | 7/10 | 2423 days | 8% |
| Tony S | 9/10 | 2423 days | 9% |
| Ignacio Etchechoury | 9/10 | 2454 days | 9% |
| Mikhail Theodorus | 9/10 | 2607 days | 8% |
| Charlie Baggallay | 10/10 | 2637 days | 8% |
| Fred Conyers | 9/10 | 2637 days | 8% |
| Joze Peres | 3/10 | 2638 days | 4% |
| Michaela | 9/10 | 2697 days | 7% |
| Allison | 1/10 | 2697 days | 3% |
| Rike Pilz | 3/10 | 2697 days | 4% |
| Alice | 1/10 | 2697 days | 3% |
| Keisha Quinn | 10/10 | 2758 days | 7% |
| Laurent AUBERTIN | 8/10 | 2758 days | 7% |
| Esmee | 10/10 | 2759 days | 7% |
| Laura Mayer, Tobias Dürr | 4/10 | 2759 days | 4% |
| Nitasha Rehman | 7/10 | 2788 days | 6% |
| Celeste Schwarz | 7/10 | 2788 days | 6% |
| Jaclyn Mills | 9/10 | 2788 days | 7% |
| Hayley Pickering | 9/10 | 2788 days | 7% |
| Imrich Kiss | 9/10 | 2789 days | 7% |
| borha mohd zain | 1/10 | 2789 days | 2% |
| aLVARO Gonzalez | 10/10 | 2819 days | 7% |
| Suhui Hee | 8/10 | 2819 days | 7% |
| David Coleman | 9/10 | 2819 days | 7% |
| Susan Cook | 9/10 | 2972 days | 6% |
| Mark Fitzpatrick | 6/10 | 3002 days | 5% |
| Trina Ludwig | 8/10 | 3002 days | 6% |
| Katherine Hugh | 10/10 | 3061 days | 6% |
| Jacinta Norton | 8/10 | 3092 days | 5% |
| Heather ryckman | 4/10 | 3092 days | 3% |
| Merrit Savener | 9/10 | 3092 days | 5% |
| Kah Yi Choong | 8/10 | 3092 days | 5% |
| Alexandra Coffey | 10/10 | 3123 days | 5% |
| Matiu Iraia | 9/10 | 3123 days | 5% |
| Laura Elliott | 10/10 | 3153 days | 5% |
| Clint Bradley | 5/10 | 3153 days | 4% |
| Felix Haget | 9/10 | 3153 days | 5% |
| sue Winterton | 8/10 | 3153 days | 5% |
| S H | 3/10 | 3184 days | 2% |
| Olli Jarva | 7/10 | 3184 days | 5% |
| Set Lee Chong | 9/10 | 3245 days | 5% |
| MING HUI FONG | 8/10 | 3306 days | 4% |
| Julie Costa | 9/10 | 3337 days | 4% |
| Medro Brodeur | 9/10 | 3337 days | 4% |
| Ylva Teleman | 10/10 | 3394 days | 4% |
| roger loyer | 8/10 | 3398 days | 4% |
| David Henry | 8/10 | 3398 days | 4% |
| Kilian Frank | 9/10 | 3398 days | 4% |
| Trine and Malin | 9/10 | 3401 days | 4% |
| Katey Bell | 7/10 | 3404 days | 4% |
| Natasha Startup | 10/10 | 3410 days | 4% |
| Ron Hawkins | 10/10 | 3426 days | 4% |
| Ana Masu | 9/10 | 3426 days | 4% |
| Heather Balch | 9/10 | 3426 days | 4% |
| Linda Livett | 9/10 | 3426 days | 4% |
| Lily Bruntsch | 7/10 | 3457 days | 3% |
| Slawomir Pegiel | 10/10 | 3457 days | 4% |
| Luiz Noldin | 9/10 | 3457 days | 4% |
| Dana Cranstone | 10/10 | 3458 days | 4% |
| Claudia Schaefer | 9/10 | 3472 days | 4% |
| Adam Pullinger | 9/10 | 3475 days | 4% |
| Kees Mol | 7/10 | 3489 days | 3% |
| Howard Hoshide | 9/10 | 3518 days | 3% |
| Danielle Sandahl | 10/10 | 3518 days | 3% |
| Diego Casanova | 8/10 | 3529 days | 3% |
| Colin Wuerthele | 10/10 | 3549 days | 3% |
| Ronel Coetzer | 9/10 | 3579 days | 3% |
| Marine Audoire | 10/10 | 3731 days | 2% |
| Adda Guðrún | 1/10 | 3732 days | 0% |
| Stacy Johnson | 4/10 | 3732 days | 1% |
| Hedwig Faust | 9/10 | 3732 days | 2% |
| Leisha Saxena | 7/10 | 3739 days | 2% |
| Mathilde | 8/10 | 3745 days | 2% |
| Helene Christensen | 8/10 | 3747 days | 2% |
| Marka Okrutny | 10/10 | 3748 days | 2% |
| Mette Elholm | 9/10 | 3750 days | 2% |
| Olivier Anciaux | 9/10 | 3757 days | 2% |
| Stephen Ophelder | 9/10 | 3764 days | 2% |
| Lauren Goebel | 8/10 | 3764 days | 2% |
| Helena Bond | 8/10 | 3769 days | 2% |
| Michaela Bartotini | 6/10 | 3779 days | 2% |
| Laura Schafer | 9/10 | 3782 days | 2% |
| Brianna Burd | 8/10 | 3797 days | 2% |
| Joanna and Shaun | 8/10 | 3804 days | 2% |
| Mikael Persson | 5/10 | 3805 days | 1% |
| Niels Hoogendooen | 9/10 | 3807 days | 2% |
| Alice Melker | 8/10 | 3808 days | 2% |
| Therese and Matthias | 7/10 | 3810 days | 2% |
| Pekka and Jonna | 9/10 | 3814 days | 2% |
| Josephine | 6/10 | 3819 days | 2% |
| Juliette Keyzer | 9/10 | 3821 days | 2% |
| Melissa Thomas | 9/10 | 3823 days | 2% |
| Adrian Pyrke | 8/10 | 3823 days | 2% |
| Jason Simpson | 10/10 | 3823 days | 2% |
| Alejandro Hahn | 9/10 | 3823 days | 2% |
| Malin Meier | 8/10 | 3847 days | 2% |
| Anna and Derck | 7/10 | 3854 days | 2% |
| lucille ramchundra | 8/10 | 3854 days | 2% |
| Iris Gigacher | 9/10 | 3883 days | 2% |
| Tommy Lynch | 8/10 | 3945 days | 1% |
| Benoit Lochin | 9/10 | 4158 days | 0% |
| Lucas Zegarek | 9/10 | 4188 days | 0% |
| Laurie | 9/10 | 4188 days | 0% |
| Alexis Leneveu | 8/10 | 4196 days | 0% |
| Jam Boggomann | 9/10 | 4216 days | 0% |
| tim winders | 9/10 | 4403 days | 2% |
| Xan Northman | 10/10 | 4403 days | 2% |
| Katharina Jacobs | 10/10 | 4434 days | 2% |
| Nick Giangreco | 3/10 | 4434 days | 1% |
| Julia Schabenberger | 8/10 | 4463 days | 2% |
| Alisa | 8/10 | 4463 days | 2% |
| Marie Toulemonde | 9/10 | 4474 days | 2% |
| Laura | 7/10 | 4489 days | 2% |
| Helene Andersen | 9/10 | 4490 days | 2% |
| Stephen Revah | 5/10 | 4492 days | 1% |
| d on amos | 10/10 | 4495 days | 2% |
| Gordon Thomas | 8/10 | 4498 days | 2% |
| Sophie Ball | 9/10 | 4523 days | 2% |
| Alexis Redor | 7/10 | 4526 days | 2% |
| Carina Borho | 8/10 | 4529 days | 2% |
| Markus Spitzmueller | 8/10 | 4530 days | 2% |
| Kristina | 9/10 | 4538 days | 2% |
| Volker | 9/10 | 4538 days | 2% |
| Laura Pleumeekers | 6/10 | 4540 days | 1% |
| Steve Sparkes | 9/10 | 4554 days | 2% |
| Deborah Chan | 9/10 | 4554 days | 2% |
| Matt Cook | 9/10 | 4585 days | 2% |
| philip recordon | 8/10 | 4615 days | 2% |
| Leon | 10/10 | 4646 days | 2% |
| laura porta | 10/10 | 4676 days | 2% |
| NIE SHENGXIAN | 9/10 | 4676 days | 2% |
| gannon murphy | 9/10 | 4768 days | 2% |
| tiny ruins | 10/10 | 4799 days | 2% |
| Don Bennett | 10/10 | 4829 days | 2% |
| Stientje van den Heuvel | 7/10 | 4846 days | 2% |
| Tom Somers | 7/10 | 4846 days | 2% |
| Verena | 8/10 | 4851 days | 2% |
| Anja S | 9/10 | 4851 days | 2% |
| Camille Coombes | 8/10 | 4853 days | 2% |
| Mathieu Maran | 8/10 | 4853 days | 2% |
| Evelina Johansson | 9/10 | 4859 days | 2% |
| Sofia Anderson | 9/10 | 4859 days | 2% |
| Raelene Vine | 7/10 | 4860 days | 2% |
| Rogier Ramaker | 8/10 | 4865 days | 2% |
| Tim Sautter | 4/10 | 4873 days | 1% |
| Dee | 10/10 | 4888 days | 2% |
| Dwharks | 8/10 | 4888 days | 2% |
| marypy | 6/10 | 4888 days | 1% |
| Inge | 9/10 | 4888 days | 2% |
| David Stannard | 10/10 | 4919 days | 2% |
| Daniel Bulach | 9/10 | 4919 days | 2% |
| Martyn Kool | 8/10 | 4936 days | 2% |
| Marieke | 7/10 | 4936 days | 2% |
| colmon | 10/10 | 4950 days | 2% |
| Thibault Bonenfant | 8/10 | 4956 days | 2% |
| Thys | 7/10 | 4962 days | 2% |
| John Freeman | 5/10 | 4966 days | 1% |
| Ton Franke | 8/10 | 4966 days | 2% |
| Michel Vourbraak | 8/10 | 4966 days | 2% |
| foxmccleod | 10/10 | 4980 days | 2% |
| vvarrasso | 5/10 | 5011 days | 1% |
| Pauline_Quentin | 10/10 | 5072 days | 2% |
| jeremyliang | 10/10 | 5103 days | 2% |
| Syarifah | 10/10 | 5133 days | 2% |
| Aggie | 10/10 | 5194 days | 2% |
| nej91 | 9/10 | 5194 days | 2% |
| Markus Frei | 8/10 | 5211 days | 2% |
| Be Groen | 6/10 | 5217 days | 1% |
| mpbiller | 8/10 | 5225 days | 2% |
| Keith Helen | 10/10 | 5225 days | 2% |
| Madeleine Mueller | 8/10 | 5230 days | 2% |
| Daniel & Manuela | 8/10 | 5231 days | 2% |
| Romla | 7/10 | 5232 days | 2% |
| Ronald Veldman | 7/10 | 5232 days | 2% |
| Kasten Madsen | 6/10 | 5234 days | 1% |
| Ryan Pynappels | 7/10 | 5236 days | 2% |
| Melanie | 7/10 | 5237 days | 2% |
| Ivouue & Alex | 9/10 | 5237 days | 2% |
| Houter | 8/10 | 5239 days | 2% |
| Mary Mitchell | 8/10 | 5239 days | 2% |
| Manuela Weber | 4/10 | 5239 days | 1% |
| Kimberley Mills | 8/10 | 5241 days | 2% |
| Jurg Pfaendler | 7/10 | 5242 days | 2% |
| Kim Thorsted | 7/10 | 5248 days | 2% |
| Claudia & Julian | 7/10 | 5252 days | 2% |
| Lotte Foged | 8/10 | 5252 days | 2% |
| Frank & Julia | 8/10 | 5253 days | 2% |
| JulesR | 7/10 | 5254 days | 2% |
| digbe | 8/10 | 5254 days | 2% |
| Marie Frank | 10/10 | 5254 days | 2% |
| Francis Corrigan | 6/10 | 5255 days | 1% |
| Sanne Ta Stroete | 7/10 | 5305 days | 2% |
| Sashia | 8/10 | 5306 days | 2% |
| Mark & Beth Kaufman | 7/10 | 5320 days | 2% |
| Chris Muller | 9/10 | 5320 days | 2% |
| Sarah and Soren | 6/10 | 5322 days | 1% |
| Jan & Marian | 6/10 | 5328 days | 1% |
| David & Mary-Jane Ryder | 8/10 | 5328 days | 2% |
| Michael Muhlwitz | 8/10 | 5331 days | 2% |
| BertvdK | 2/10 | 5346 days | 0% |
| hayleyemery | 10/10 | 5469 days | 2% |
| nwhitehead1 | 10/10 | 5469 days | 2% |
| joeandem | 10/10 | 5499 days | 2% |
| Karen | 9/10 | 5530 days | 2% |
| Stefan Elsenbruch | 7/10 | 5564 days | 2% |
| Thierry Meylan | 8/10 | 5567 days | 2% |
| Maureen Hardy | 3/10 | 5568 days | 1% |
| Sophie Burge | 8/10 | 5568 days | 2% |
| Danielle | 8/10 | 5569 days | 2% |
| Ilse & Thys | 8/10 | 5574 days | 2% |
| Frank & Ruth | 8/10 | 5575 days | 2% |
| Ed Ronan | 6/10 | 5576 days | 1% |
| Thorsten Grocholl | 8/10 | 5578 days | 2% |
| joke | 6/10 | 5578 days | 1% |
| alcatrazz | 3/10 | 5580 days | 1% |
| Monique | 8/10 | 5583 days | 2% |
| Jonathan Cree | 7/10 | 5584 days | 2% |
| Aln | 6/10 | 5585 days | 1% |
| Dave Allen | 5/10 | 5588 days | 1% |
| Victor Lewis | 9/10 | 5588 days | 2% |
| Roman & Esther | 7/10 | 5588 days | 2% |
| Ann-Katrine & Sille | 8/10 | 5589 days | 2% |
| Alan Munday | 8/10 | 5589 days | 2% |
| J van de Vlekkert | 9/10 | 5594 days | 2% |
| Kurmann/Kayser | 8/10 | 5597 days | 2% |
| H Hensen | 8/10 | 5605 days | 2% |
| Laura Hayes | 10/10 | 5606 days | 2% |
| Brian Lind | 8/10 | 5606 days | 2% |
| Angela | 7/10 | 5607 days | 2% |
| Marianne Astorp | 5/10 | 5610 days | 1% |
| Igor Filart | 8/10 | 5614 days | 2% |
| Claire Bulmer | 8/10 | 5614 days | 2% |
| Jan Holger Weib | 8/10 | 5615 days | 2% |
| dodo81 | 9/10 | 5619 days | 2% |
| Michellemarie | 10/10 | 5772 days | 2% |
| rinusm | 8/10 | 5892 days | 2% |
| Kavita | 9/10 | 5895 days | 2% |
| Polil | 7/10 | 5942 days | 2% |
| Andy | 10/10 | 5946 days | 2% |
| Hershell | 5/10 | 5948 days | 1% |
| Peter Schmidt | 5/10 | 5956 days | 1% |
| Schlaepfer | 8/10 | 5958 days | 2% |
| jongejan | 6/10 | 5962 days | 1% |
| Jannievan Osnabrugge | 4/10 | 5966 days | 1% |
| th schuermann | 5/10 | 5966 days | 1% |
| Malcolm Glad | 8/10 | 5969 days | 2% |
| Ronny | 9/10 | 5970 days | 2% |
| Lasse Olesen | 8/10 | 5977 days | 2% |
| Monica and Danie. | 8/10 | 5978 days | 2% |
| Annette Schmitt | 9/10 | 5978 days | 2% |
| Nadine Schaee | 8/10 | 5981 days | 2% |
| uleugel | 4/10 | 5993 days | 1% |
| Beute Jacob | 7/10 | 5997 days | 2% |
| Peter Tres | 8/10 | 5999 days | 2% |
| EA Anders | 4/10 | 6001 days | 1% |
| Astrio Gregersen | 8/10 | 6013 days | 2% |
| mariekef | 9/10 | 6030 days | 2% |
| bertramf | 10/10 | 6031 days | 2% |
| martint | 8/10 | 6039 days | 2% |
| katepat | 8/10 | 6046 days | 2% |
| Anita de Boer | 7/10 | 6048 days | 2% |
| Ulyate | 6/10 | 6057 days | 1% |
| Jeanette Larsen | 7/10 | 6058 days | 2% |
| Sara Reekmans | 9/10 | 6069 days | 2% |
| Emily and Alex | 9/10 | 6073 days | 2% |
| Emear Donnelly | 7/10 | 6211 days | 2% |
| ralphl | 8/10 | 6245 days | 2% |
| RolandV | 9/10 | 6274 days | 2% |
| suet | 7/10 | 6290 days | 2% |
| desl | 7/10 | 6290 days | 2% |
| Sally477 | 9/10 | 6290 days | 2% |
| Marc_N | 8/10 | 6291 days | 2% |
| StefanieA | 3/10 | 6292 days | 1% |
| Jelle | 7/10 | 6293 days | 2% |
| Dave Ashun | 7/10 | 6297 days | 2% |
| Thomas1646 | 8/10 | 6297 days | 2% |
| Lars | 9/10 | 6306 days | 2% |
| SteveW | 9/10 | 6309 days | 2% |
| TobiasK | 8/10 | 6309 days | 2% |
| Rob | 8/10 | 6313 days | 2% |
| Keith | 7/10 | 6314 days | 2% |
| Steve | 9/10 | 6324 days | 2% |
| Heather | 7/10 | 6326 days | 2% |
| Jason | 3/10 | 6329 days | 1% |
| Nikolaj | 9/10 | 6340 days | 2% |
| MattEngland | 9/10 | 6345 days | 2% |
| CharlotteC | 9/10 | 6345 days | 2% |
| SuenSwitzerland | 9/10 | 6349 days | 2% |
| Sheridan Hancock | 10/10 | 6349 days | 2% |
| Henk | 8/10 | 6354 days | 2% |
| Maxim | 9/10 | 6356 days | 2% |
| Rachel | 8/10 | 6356 days | 2% |
| Anna | 7/10 | 6357 days | 2% |
| Thomas | 10/10 | 6358 days | 2% |
| John | 9/10 | 6359 days | 2% |
| Miranda | 9/10 | 6366 days | 2% |
| hanna_and_matt | 10/10 | 6389 days | 2% |
| Jason | 7/10 | 6394 days | 2% |
| Erin | 10/10 | 6441 days | 2% |
| fiona bergin | 10/10 | 6453 days | 2% |
| Anthony | 8/10 | 6670 days | 2% |
| Elizabeth Woodruff | 9/10 | 6670 days | 2% |
| Miranda | 8/10 | 6691 days | 2% |
| Pete | 8/10 | 6779 days | 2% |
| ranker_34 | 8/10 | 6892 days | 2% |
| Jessica Callen | 8/10 | 7015 days | 2% |
| Beth | 8/10 | 7017 days | 2% |
| Fran | 8/10 | 7020 days | 2% |
| John | 9/10 | 7023 days | 2% |
| Jane | 8/10 | 7023 days | 2% |
| Chris | 7/10 | 7027 days | 2% |
| Jacob Mille | 8/10 | 7034 days | 2% |
| Yasmin Michael | 9/10 | 7056 days | 2% |
| Suzy | 7/10 | 7060 days | 2% |
| Janne | 8/10 | 7060 days | 2% |
| Andy | 7/10 | 7062 days | 2% |
| Sandra | 6/10 | 7062 days | 1% |
| Colin | 7/10 | 7064 days | 2% |
| Gillian | 8/10 | 7067 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.08% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 119 days. The Spaceships experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 43 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 40 | -0.43% |
| 41 | -0.44% |
| 42 | -0.45% |
| 43 | -0.46% |
| 44 | -0.47% |
| 45 | -0.48% |
| 46 | -0.49% |
| … | … |
Balancing Adjustment
6.33% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
65%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.