G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
324 Valid Reviews
The Spaceships experience has a total of 339 reviews. There are 324 valid reviews that are included when calculating the ranking score and 15 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 324 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 6 |
|
2% |
78.43% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.43% and is based on 324 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 324 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
74.20%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Frank | 1/10 | 200 days | 100% |
| Stephania Zambrano | 1/10 | 1753 days | 5% |
| Kris Shead | 9/10 | 2422 days | 9% |
| Kevin Mcquade | 9/10 | 2422 days | 9% |
| Hayley | 8/10 | 2454 days | 9% |
| Carlos Pellegrini | 7/10 | 2483 days | 8% |
| Tony S | 9/10 | 2483 days | 9% |
| Ignacio Etchechoury | 9/10 | 2514 days | 9% |
| Mikhail Theodorus | 9/10 | 2667 days | 8% |
| Charlie Baggallay | 10/10 | 2697 days | 8% |
| Fred Conyers | 9/10 | 2697 days | 8% |
| Joze Peres | 3/10 | 2698 days | 4% |
| Michaela | 9/10 | 2757 days | 7% |
| Allison | 1/10 | 2757 days | 3% |
| Rike Pilz | 3/10 | 2757 days | 4% |
| Alice | 1/10 | 2757 days | 3% |
| Keisha Quinn | 10/10 | 2818 days | 7% |
| Laurent AUBERTIN | 8/10 | 2818 days | 7% |
| Esmee | 10/10 | 2819 days | 7% |
| Laura Mayer, Tobias Dürr | 4/10 | 2819 days | 5% |
| Nitasha Rehman | 7/10 | 2848 days | 7% |
| Celeste Schwarz | 7/10 | 2848 days | 7% |
| Jaclyn Mills | 9/10 | 2848 days | 7% |
| Hayley Pickering | 9/10 | 2848 days | 7% |
| Imrich Kiss | 9/10 | 2849 days | 7% |
| borha mohd zain | 1/10 | 2849 days | 3% |
| aLVARO Gonzalez | 10/10 | 2879 days | 7% |
| Suhui Hee | 8/10 | 2879 days | 7% |
| David Coleman | 9/10 | 2879 days | 7% |
| Susan Cook | 9/10 | 3032 days | 6% |
| Mark Fitzpatrick | 6/10 | 3062 days | 5% |
| Trina Ludwig | 8/10 | 3062 days | 6% |
| Katherine Hugh | 10/10 | 3121 days | 6% |
| Jacinta Norton | 8/10 | 3152 days | 5% |
| Heather ryckman | 4/10 | 3152 days | 3% |
| Merrit Savener | 9/10 | 3152 days | 6% |
| Kah Yi Choong | 8/10 | 3152 days | 5% |
| Alexandra Coffey | 10/10 | 3183 days | 5% |
| Matiu Iraia | 9/10 | 3183 days | 5% |
| Laura Elliott | 10/10 | 3213 days | 5% |
| Clint Bradley | 5/10 | 3213 days | 4% |
| Felix Haget | 9/10 | 3213 days | 5% |
| sue Winterton | 8/10 | 3213 days | 5% |
| S H | 3/10 | 3244 days | 3% |
| Olli Jarva | 7/10 | 3244 days | 5% |
| Set Lee Chong | 9/10 | 3305 days | 5% |
| MING HUI FONG | 8/10 | 3366 days | 4% |
| Julie Costa | 9/10 | 3397 days | 4% |
| Medro Brodeur | 9/10 | 3397 days | 4% |
| Ylva Teleman | 10/10 | 3454 days | 4% |
| roger loyer | 8/10 | 3458 days | 4% |
| David Henry | 8/10 | 3458 days | 4% |
| Kilian Frank | 9/10 | 3458 days | 4% |
| Trine and Malin | 9/10 | 3461 days | 4% |
| Katey Bell | 7/10 | 3464 days | 4% |
| Natasha Startup | 10/10 | 3470 days | 4% |
| Ron Hawkins | 10/10 | 3486 days | 4% |
| Ana Masu | 9/10 | 3486 days | 4% |
| Heather Balch | 9/10 | 3486 days | 4% |
| Linda Livett | 9/10 | 3486 days | 4% |
| Lily Bruntsch | 7/10 | 3517 days | 3% |
| Slawomir Pegiel | 10/10 | 3517 days | 4% |
| Luiz Noldin | 9/10 | 3517 days | 4% |
| Dana Cranstone | 10/10 | 3518 days | 4% |
| Claudia Schaefer | 9/10 | 3532 days | 4% |
| Adam Pullinger | 9/10 | 3535 days | 4% |
| Kees Mol | 7/10 | 3549 days | 3% |
| Howard Hoshide | 9/10 | 3578 days | 3% |
| Danielle Sandahl | 10/10 | 3578 days | 3% |
| Diego Casanova | 8/10 | 3589 days | 3% |
| Colin Wuerthele | 10/10 | 3609 days | 3% |
| Ronel Coetzer | 9/10 | 3639 days | 3% |
| Marine Audoire | 10/10 | 3791 days | 2% |
| Adda Guðrún | 1/10 | 3792 days | 1% |
| Stacy Johnson | 4/10 | 3792 days | 1% |
| Hedwig Faust | 9/10 | 3792 days | 2% |
| Leisha Saxena | 7/10 | 3799 days | 2% |
| Mathilde | 8/10 | 3805 days | 2% |
| Helene Christensen | 8/10 | 3807 days | 2% |
| Marka Okrutny | 10/10 | 3808 days | 2% |
| Mette Elholm | 9/10 | 3810 days | 2% |
| Olivier Anciaux | 9/10 | 3817 days | 2% |
| Stephen Ophelder | 9/10 | 3824 days | 2% |
| Lauren Goebel | 8/10 | 3824 days | 2% |
| Helena Bond | 8/10 | 3829 days | 2% |
| Michaela Bartotini | 6/10 | 3839 days | 2% |
| Laura Schafer | 9/10 | 3842 days | 2% |
| Brianna Burd | 8/10 | 3857 days | 2% |
| Joanna and Shaun | 8/10 | 3864 days | 2% |
| Mikael Persson | 5/10 | 3865 days | 1% |
| Niels Hoogendooen | 9/10 | 3867 days | 2% |
| Alice Melker | 8/10 | 3868 days | 2% |
| Therese and Matthias | 7/10 | 3870 days | 2% |
| Pekka and Jonna | 9/10 | 3874 days | 2% |
| Josephine | 6/10 | 3879 days | 2% |
| Juliette Keyzer | 9/10 | 3881 days | 2% |
| Melissa Thomas | 9/10 | 3883 days | 2% |
| Adrian Pyrke | 8/10 | 3883 days | 2% |
| Jason Simpson | 10/10 | 3883 days | 2% |
| Alejandro Hahn | 9/10 | 3883 days | 2% |
| Malin Meier | 8/10 | 3907 days | 2% |
| Anna and Derck | 7/10 | 3914 days | 2% |
| lucille ramchundra | 8/10 | 3914 days | 2% |
| Iris Gigacher | 9/10 | 3943 days | 2% |
| Tommy Lynch | 8/10 | 4005 days | 1% |
| Benoit Lochin | 9/10 | 4218 days | 0% |
| Lucas Zegarek | 9/10 | 4248 days | 0% |
| Laurie | 9/10 | 4248 days | 0% |
| Alexis Leneveu | 8/10 | 4256 days | 0% |
| Jam Boggomann | 9/10 | 4276 days | 0% |
| tim winders | 9/10 | 4463 days | 2% |
| Xan Northman | 10/10 | 4463 days | 2% |
| Katharina Jacobs | 10/10 | 4494 days | 2% |
| Nick Giangreco | 3/10 | 4494 days | 1% |
| Julia Schabenberger | 8/10 | 4523 days | 2% |
| Alisa | 8/10 | 4523 days | 2% |
| Marie Toulemonde | 9/10 | 4534 days | 2% |
| Laura | 7/10 | 4549 days | 2% |
| Helene Andersen | 9/10 | 4550 days | 2% |
| Stephen Revah | 5/10 | 4552 days | 1% |
| d on amos | 10/10 | 4555 days | 2% |
| Gordon Thomas | 8/10 | 4558 days | 2% |
| Sophie Ball | 9/10 | 4583 days | 2% |
| Alexis Redor | 7/10 | 4586 days | 2% |
| Carina Borho | 8/10 | 4589 days | 2% |
| Markus Spitzmueller | 8/10 | 4590 days | 2% |
| Kristina | 9/10 | 4598 days | 2% |
| Volker | 9/10 | 4598 days | 2% |
| Laura Pleumeekers | 6/10 | 4600 days | 2% |
| Steve Sparkes | 9/10 | 4614 days | 2% |
| Deborah Chan | 9/10 | 4614 days | 2% |
| Matt Cook | 9/10 | 4645 days | 2% |
| philip recordon | 8/10 | 4675 days | 2% |
| Leon | 10/10 | 4706 days | 2% |
| laura porta | 10/10 | 4736 days | 2% |
| NIE SHENGXIAN | 9/10 | 4736 days | 2% |
| gannon murphy | 9/10 | 4828 days | 2% |
| tiny ruins | 10/10 | 4859 days | 2% |
| Don Bennett | 10/10 | 4889 days | 2% |
| Stientje van den Heuvel | 7/10 | 4906 days | 2% |
| Tom Somers | 7/10 | 4906 days | 2% |
| Verena | 8/10 | 4911 days | 2% |
| Anja S | 9/10 | 4911 days | 2% |
| Camille Coombes | 8/10 | 4913 days | 2% |
| Mathieu Maran | 8/10 | 4913 days | 2% |
| Evelina Johansson | 9/10 | 4919 days | 2% |
| Sofia Anderson | 9/10 | 4919 days | 2% |
| Raelene Vine | 7/10 | 4920 days | 2% |
| Rogier Ramaker | 8/10 | 4925 days | 2% |
| Tim Sautter | 4/10 | 4933 days | 1% |
| Dee | 10/10 | 4948 days | 2% |
| Dwharks | 8/10 | 4948 days | 2% |
| marypy | 6/10 | 4948 days | 2% |
| Inge | 9/10 | 4948 days | 2% |
| David Stannard | 10/10 | 4979 days | 2% |
| Daniel Bulach | 9/10 | 4979 days | 2% |
| Martyn Kool | 8/10 | 4996 days | 2% |
| Marieke | 7/10 | 4996 days | 2% |
| colmon | 10/10 | 5010 days | 2% |
| Thibault Bonenfant | 8/10 | 5016 days | 2% |
| Thys | 7/10 | 5022 days | 2% |
| John Freeman | 5/10 | 5026 days | 1% |
| Ton Franke | 8/10 | 5026 days | 2% |
| Michel Vourbraak | 8/10 | 5026 days | 2% |
| foxmccleod | 10/10 | 5040 days | 2% |
| vvarrasso | 5/10 | 5071 days | 1% |
| Pauline_Quentin | 10/10 | 5132 days | 2% |
| jeremyliang | 10/10 | 5163 days | 2% |
| Syarifah | 10/10 | 5193 days | 2% |
| Aggie | 10/10 | 5254 days | 2% |
| nej91 | 9/10 | 5254 days | 2% |
| Markus Frei | 8/10 | 5271 days | 2% |
| Be Groen | 6/10 | 5277 days | 2% |
| mpbiller | 8/10 | 5285 days | 2% |
| Keith Helen | 10/10 | 5285 days | 2% |
| Madeleine Mueller | 8/10 | 5290 days | 2% |
| Daniel & Manuela | 8/10 | 5291 days | 2% |
| Romla | 7/10 | 5292 days | 2% |
| Ronald Veldman | 7/10 | 5292 days | 2% |
| Kasten Madsen | 6/10 | 5294 days | 2% |
| Ryan Pynappels | 7/10 | 5296 days | 2% |
| Melanie | 7/10 | 5297 days | 2% |
| Ivouue & Alex | 9/10 | 5297 days | 2% |
| Houter | 8/10 | 5299 days | 2% |
| Mary Mitchell | 8/10 | 5299 days | 2% |
| Manuela Weber | 4/10 | 5299 days | 1% |
| Kimberley Mills | 8/10 | 5301 days | 2% |
| Jurg Pfaendler | 7/10 | 5302 days | 2% |
| Kim Thorsted | 7/10 | 5308 days | 2% |
| Claudia & Julian | 7/10 | 5312 days | 2% |
| Lotte Foged | 8/10 | 5312 days | 2% |
| Frank & Julia | 8/10 | 5313 days | 2% |
| JulesR | 7/10 | 5314 days | 2% |
| digbe | 8/10 | 5314 days | 2% |
| Marie Frank | 10/10 | 5314 days | 2% |
| Francis Corrigan | 6/10 | 5315 days | 2% |
| Sanne Ta Stroete | 7/10 | 5365 days | 2% |
| Sashia | 8/10 | 5366 days | 2% |
| Mark & Beth Kaufman | 7/10 | 5380 days | 2% |
| Chris Muller | 9/10 | 5380 days | 2% |
| Sarah and Soren | 6/10 | 5382 days | 2% |
| Jan & Marian | 6/10 | 5388 days | 2% |
| David & Mary-Jane Ryder | 8/10 | 5388 days | 2% |
| Michael Muhlwitz | 8/10 | 5391 days | 2% |
| BertvdK | 2/10 | 5406 days | 1% |
| hayleyemery | 10/10 | 5529 days | 2% |
| nwhitehead1 | 10/10 | 5529 days | 2% |
| joeandem | 10/10 | 5559 days | 2% |
| Karen | 9/10 | 5590 days | 2% |
| Stefan Elsenbruch | 7/10 | 5624 days | 2% |
| Thierry Meylan | 8/10 | 5627 days | 2% |
| Maureen Hardy | 3/10 | 5628 days | 1% |
| Sophie Burge | 8/10 | 5628 days | 2% |
| Danielle | 8/10 | 5629 days | 2% |
| Ilse & Thys | 8/10 | 5634 days | 2% |
| Frank & Ruth | 8/10 | 5635 days | 2% |
| Ed Ronan | 6/10 | 5636 days | 2% |
| Thorsten Grocholl | 8/10 | 5638 days | 2% |
| joke | 6/10 | 5638 days | 2% |
| alcatrazz | 3/10 | 5640 days | 1% |
| Monique | 8/10 | 5643 days | 2% |
| Jonathan Cree | 7/10 | 5644 days | 2% |
| Aln | 6/10 | 5645 days | 2% |
| Dave Allen | 5/10 | 5648 days | 1% |
| Victor Lewis | 9/10 | 5648 days | 2% |
| Roman & Esther | 7/10 | 5648 days | 2% |
| Ann-Katrine & Sille | 8/10 | 5649 days | 2% |
| Alan Munday | 8/10 | 5649 days | 2% |
| J van de Vlekkert | 9/10 | 5654 days | 2% |
| Kurmann/Kayser | 8/10 | 5657 days | 2% |
| H Hensen | 8/10 | 5665 days | 2% |
| Laura Hayes | 10/10 | 5666 days | 2% |
| Brian Lind | 8/10 | 5666 days | 2% |
| Angela | 7/10 | 5667 days | 2% |
| Marianne Astorp | 5/10 | 5670 days | 1% |
| Igor Filart | 8/10 | 5674 days | 2% |
| Claire Bulmer | 8/10 | 5674 days | 2% |
| Jan Holger Weib | 8/10 | 5675 days | 2% |
| dodo81 | 9/10 | 5679 days | 2% |
| Michellemarie | 10/10 | 5832 days | 2% |
| rinusm | 8/10 | 5952 days | 2% |
| Kavita | 9/10 | 5955 days | 2% |
| Polil | 7/10 | 6002 days | 2% |
| Andy | 10/10 | 6006 days | 2% |
| Hershell | 5/10 | 6008 days | 1% |
| Peter Schmidt | 5/10 | 6016 days | 1% |
| Schlaepfer | 8/10 | 6018 days | 2% |
| jongejan | 6/10 | 6022 days | 2% |
| Jannievan Osnabrugge | 4/10 | 6026 days | 1% |
| th schuermann | 5/10 | 6026 days | 1% |
| Malcolm Glad | 8/10 | 6029 days | 2% |
| Ronny | 9/10 | 6030 days | 2% |
| Lasse Olesen | 8/10 | 6037 days | 2% |
| Monica and Danie. | 8/10 | 6038 days | 2% |
| Annette Schmitt | 9/10 | 6038 days | 2% |
| Nadine Schaee | 8/10 | 6041 days | 2% |
| uleugel | 4/10 | 6053 days | 1% |
| Beute Jacob | 7/10 | 6057 days | 2% |
| Peter Tres | 8/10 | 6059 days | 2% |
| EA Anders | 4/10 | 6061 days | 1% |
| Astrio Gregersen | 8/10 | 6073 days | 2% |
| mariekef | 9/10 | 6090 days | 2% |
| bertramf | 10/10 | 6091 days | 2% |
| martint | 8/10 | 6099 days | 2% |
| katepat | 8/10 | 6106 days | 2% |
| Anita de Boer | 7/10 | 6108 days | 2% |
| Ulyate | 6/10 | 6117 days | 2% |
| Jeanette Larsen | 7/10 | 6118 days | 2% |
| Sara Reekmans | 9/10 | 6129 days | 2% |
| Emily and Alex | 9/10 | 6133 days | 2% |
| Emear Donnelly | 7/10 | 6271 days | 2% |
| ralphl | 8/10 | 6305 days | 2% |
| RolandV | 9/10 | 6334 days | 2% |
| suet | 7/10 | 6350 days | 2% |
| desl | 7/10 | 6350 days | 2% |
| Sally477 | 9/10 | 6351 days | 2% |
| Marc_N | 8/10 | 6351 days | 2% |
| StefanieA | 3/10 | 6352 days | 1% |
| Jelle | 7/10 | 6353 days | 2% |
| Dave Ashun | 7/10 | 6357 days | 2% |
| Thomas1646 | 8/10 | 6357 days | 2% |
| Lars | 9/10 | 6366 days | 2% |
| SteveW | 9/10 | 6369 days | 2% |
| TobiasK | 8/10 | 6369 days | 2% |
| Rob | 8/10 | 6373 days | 2% |
| Keith | 7/10 | 6374 days | 2% |
| Steve | 9/10 | 6384 days | 2% |
| Heather | 7/10 | 6386 days | 2% |
| Jason | 3/10 | 6389 days | 1% |
| Nikolaj | 9/10 | 6400 days | 2% |
| MattEngland | 9/10 | 6405 days | 2% |
| CharlotteC | 9/10 | 6405 days | 2% |
| SuenSwitzerland | 9/10 | 6409 days | 2% |
| Sheridan Hancock | 10/10 | 6409 days | 2% |
| Henk | 8/10 | 6414 days | 2% |
| Maxim | 9/10 | 6416 days | 2% |
| Rachel | 8/10 | 6416 days | 2% |
| Anna | 7/10 | 6417 days | 2% |
| Thomas | 10/10 | 6418 days | 2% |
| John | 9/10 | 6419 days | 2% |
| Miranda | 9/10 | 6426 days | 2% |
| hanna_and_matt | 10/10 | 6449 days | 2% |
| Jason | 7/10 | 6454 days | 2% |
| Erin | 10/10 | 6501 days | 2% |
| fiona bergin | 10/10 | 6514 days | 2% |
| Anthony | 8/10 | 6730 days | 2% |
| Elizabeth Woodruff | 9/10 | 6730 days | 2% |
| Miranda | 8/10 | 6751 days | 2% |
| Pete | 8/10 | 6839 days | 2% |
| ranker_34 | 8/10 | 6952 days | 2% |
| Jessica Callen | 8/10 | 7075 days | 2% |
| Beth | 8/10 | 7077 days | 2% |
| Fran | 8/10 | 7080 days | 2% |
| John | 9/10 | 7083 days | 2% |
| Jane | 8/10 | 7083 days | 2% |
| Chris | 7/10 | 7087 days | 2% |
| Jacob Mille | 8/10 | 7094 days | 2% |
| Yasmin Michael | 9/10 | 7116 days | 2% |
| Suzy | 7/10 | 7120 days | 2% |
| Janne | 8/10 | 7120 days | 2% |
| Andy | 7/10 | 7122 days | 2% |
| Sandra | 6/10 | 7122 days | 2% |
| Colin | 7/10 | 7124 days | 2% |
| Gillian | 8/10 | 7127 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.85% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 109 days. The Spaceships experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 103 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 100 | -1.19% |
| 101 | -1.20% |
| 102 | -1.21% |
| 103 | -1.23% |
| 104 | -1.24% |
| 105 | -1.25% |
| 106 | -1.26% |
| … | … |
Balancing Adjustment
6.81% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
65%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.