Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
323 Valid Reviews
The Spaceships experience has a total of 338 reviews. There are 323 valid reviews that are included when calculating the ranking score and 15 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 323 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 5 |
|
2% |
78.64% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.64% and is based on 323 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 323 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
80.62%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stephania Zambrano | 1/10 | 1632 days | 72% |
| Kris Shead | 9/10 | 2301 days | 100% |
| Kevin Mcquade | 9/10 | 2301 days | 100% |
| Hayley | 8/10 | 2333 days | 97% |
| Carlos Pellegrini | 7/10 | 2362 days | 91% |
| Tony S | 9/10 | 2362 days | 97% |
| Ignacio Etchechoury | 9/10 | 2393 days | 96% |
| Mikhail Theodorus | 9/10 | 2546 days | 88% |
| Charlie Baggallay | 10/10 | 2576 days | 88% |
| Fred Conyers | 9/10 | 2576 days | 87% |
| Joze Peres | 3/10 | 2577 days | 48% |
| Michaela | 9/10 | 2636 days | 84% |
| Allison | 1/10 | 2636 days | 34% |
| Rike Pilz | 3/10 | 2636 days | 46% |
| Alice | 1/10 | 2636 days | 34% |
| Keisha Quinn | 10/10 | 2697 days | 82% |
| Laurent AUBERTIN | 8/10 | 2697 days | 80% |
| Esmee | 10/10 | 2698 days | 82% |
| Laura Mayer, Tobias Dürr | 4/10 | 2698 days | 53% |
| Nitasha Rehman | 7/10 | 2727 days | 75% |
| Celeste Schwarz | 7/10 | 2727 days | 75% |
| Jaclyn Mills | 9/10 | 2727 days | 79% |
| Hayley Pickering | 9/10 | 2727 days | 79% |
| Imrich Kiss | 9/10 | 2728 days | 79% |
| borha mohd zain | 1/10 | 2728 days | 32% |
| aLVARO Gonzalez | 10/10 | 2758 days | 79% |
| Suhui Hee | 8/10 | 2758 days | 77% |
| David Coleman | 9/10 | 2758 days | 78% |
| Susan Cook | 9/10 | 2911 days | 71% |
| Mark Fitzpatrick | 6/10 | 2941 days | 60% |
| Trina Ludwig | 8/10 | 2941 days | 68% |
| Katherine Hugh | 10/10 | 3000 days | 67% |
| Jacinta Norton | 8/10 | 3031 days | 64% |
| Heather ryckman | 4/10 | 3031 days | 43% |
| Merrit Savener | 9/10 | 3031 days | 65% |
| Kah Yi Choong | 8/10 | 3031 days | 64% |
| Alexandra Coffey | 10/10 | 3062 days | 64% |
| Matiu Iraia | 9/10 | 3062 days | 63% |
| Laura Elliott | 10/10 | 3092 days | 63% |
| Clint Bradley | 5/10 | 3092 days | 48% |
| Felix Haget | 9/10 | 3092 days | 62% |
| sue Winterton | 8/10 | 3092 days | 61% |
| S H | 3/10 | 3123 days | 33% |
| Olli Jarva | 7/10 | 3123 days | 57% |
| Set Lee Chong | 9/10 | 3184 days | 57% |
| MING HUI FONG | 8/10 | 3245 days | 54% |
| Julie Costa | 9/10 | 3276 days | 53% |
| Medro Brodeur | 9/10 | 3276 days | 53% |
| Ylva Teleman | 10/10 | 3333 days | 51% |
| roger loyer | 8/10 | 3337 days | 50% |
| David Henry | 8/10 | 3337 days | 50% |
| Kilian Frank | 9/10 | 3337 days | 50% |
| Trine and Malin | 9/10 | 3340 days | 50% |
| Katey Bell | 7/10 | 3343 days | 47% |
| Natasha Startup | 10/10 | 3349 days | 50% |
| Ron Hawkins | 10/10 | 3365 days | 49% |
| Ana Masu | 9/10 | 3365 days | 49% |
| Heather Balch | 9/10 | 3365 days | 49% |
| Linda Livett | 9/10 | 3365 days | 49% |
| Lily Bruntsch | 7/10 | 3396 days | 44% |
| Slawomir Pegiel | 10/10 | 3396 days | 48% |
| Luiz Noldin | 9/10 | 3396 days | 47% |
| Dana Cranstone | 10/10 | 3397 days | 48% |
| Claudia Schaefer | 9/10 | 3411 days | 47% |
| Adam Pullinger | 9/10 | 3414 days | 46% |
| Kees Mol | 7/10 | 3428 days | 43% |
| Howard Hoshide | 9/10 | 3457 days | 44% |
| Danielle Sandahl | 10/10 | 3457 days | 45% |
| Diego Casanova | 8/10 | 3468 days | 43% |
| Colin Wuerthele | 10/10 | 3488 days | 43% |
| Ronel Coetzer | 9/10 | 3518 days | 41% |
| Marine Audoire | 10/10 | 3670 days | 34% |
| Adda Guðrún | 1/10 | 3671 days | 14% |
| Stacy Johnson | 4/10 | 3671 days | 22% |
| Hedwig Faust | 9/10 | 3671 days | 34% |
| Leisha Saxena | 7/10 | 3678 days | 32% |
| Mathilde | 8/10 | 3684 days | 33% |
| Helene Christensen | 8/10 | 3686 days | 33% |
| Marka Okrutny | 10/10 | 3687 days | 34% |
| Mette Elholm | 9/10 | 3689 days | 33% |
| Olivier Anciaux | 9/10 | 3696 days | 33% |
| Stephen Ophelder | 9/10 | 3703 days | 32% |
| Lauren Goebel | 8/10 | 3703 days | 32% |
| Helena Bond | 8/10 | 3708 days | 32% |
| Michaela Bartotini | 6/10 | 3718 days | 28% |
| Laura Schafer | 9/10 | 3721 days | 32% |
| Brianna Burd | 8/10 | 3736 days | 31% |
| Joanna and Shaun | 8/10 | 3743 days | 30% |
| Mikael Persson | 5/10 | 3744 days | 23% |
| Niels Hoogendooen | 9/10 | 3746 days | 30% |
| Alice Melker | 8/10 | 3747 days | 30% |
| Therese and Matthias | 7/10 | 3749 days | 28% |
| Pekka and Jonna | 9/10 | 3753 days | 30% |
| Josephine | 6/10 | 3758 days | 26% |
| Juliette Keyzer | 9/10 | 3760 days | 30% |
| Melissa Thomas | 9/10 | 3762 days | 30% |
| Adrian Pyrke | 8/10 | 3762 days | 29% |
| Jason Simpson | 10/10 | 3762 days | 30% |
| Alejandro Hahn | 9/10 | 3762 days | 30% |
| Malin Meier | 8/10 | 3786 days | 28% |
| Anna and Derck | 7/10 | 3793 days | 26% |
| lucille ramchundra | 8/10 | 3793 days | 28% |
| Iris Gigacher | 9/10 | 3822 days | 27% |
| Tommy Lynch | 8/10 | 3884 days | 23% |
| Benoit Lochin | 9/10 | 4097 days | 13% |
| Lucas Zegarek | 9/10 | 4127 days | 12% |
| Laurie | 9/10 | 4127 days | 12% |
| Alexis Leneveu | 8/10 | 4135 days | 12% |
| Jam Boggomann | 9/10 | 4155 days | 11% |
| tim winders | 9/10 | 4342 days | 2% |
| Xan Northman | 10/10 | 4342 days | 2% |
| Katharina Jacobs | 10/10 | 4373 days | 0% |
| Nick Giangreco | 3/10 | 4373 days | 0% |
| Julia Schabenberger | 8/10 | 4402 days | 24% |
| Alisa | 8/10 | 4402 days | 24% |
| Marie Toulemonde | 9/10 | 4413 days | 24% |
| Laura | 7/10 | 4428 days | 23% |
| Helene Andersen | 9/10 | 4429 days | 24% |
| Stephen Revah | 5/10 | 4431 days | 19% |
| d on amos | 10/10 | 4434 days | 25% |
| Gordon Thomas | 8/10 | 4437 days | 24% |
| Sophie Ball | 9/10 | 4462 days | 24% |
| Alexis Redor | 7/10 | 4465 days | 23% |
| Carina Borho | 8/10 | 4468 days | 24% |
| Markus Spitzmueller | 8/10 | 4469 days | 24% |
| Kristina | 9/10 | 4477 days | 24% |
| Volker | 9/10 | 4477 days | 24% |
| Laura Pleumeekers | 6/10 | 4479 days | 21% |
| Steve Sparkes | 9/10 | 4493 days | 24% |
| Deborah Chan | 9/10 | 4493 days | 24% |
| Matt Cook | 9/10 | 4524 days | 24% |
| philip recordon | 8/10 | 4554 days | 24% |
| Leon | 10/10 | 4585 days | 25% |
| laura porta | 10/10 | 4615 days | 25% |
| NIE SHENGXIAN | 9/10 | 4615 days | 24% |
| gannon murphy | 9/10 | 4707 days | 24% |
| tiny ruins | 10/10 | 4738 days | 25% |
| Don Bennett | 10/10 | 4768 days | 25% |
| Stientje van den Heuvel | 7/10 | 4785 days | 23% |
| Tom Somers | 7/10 | 4785 days | 23% |
| Verena | 8/10 | 4790 days | 24% |
| Anja S | 9/10 | 4790 days | 24% |
| Camille Coombes | 8/10 | 4792 days | 24% |
| Mathieu Maran | 8/10 | 4792 days | 24% |
| Evelina Johansson | 9/10 | 4798 days | 24% |
| Sofia Anderson | 9/10 | 4798 days | 24% |
| Raelene Vine | 7/10 | 4799 days | 23% |
| Rogier Ramaker | 8/10 | 4804 days | 24% |
| Tim Sautter | 4/10 | 4812 days | 16% |
| Dee | 10/10 | 4827 days | 25% |
| Dwharks | 8/10 | 4827 days | 24% |
| marypy | 6/10 | 4827 days | 21% |
| Inge | 9/10 | 4827 days | 24% |
| David Stannard | 10/10 | 4858 days | 25% |
| Daniel Bulach | 9/10 | 4858 days | 24% |
| Martyn Kool | 8/10 | 4875 days | 24% |
| Marieke | 7/10 | 4875 days | 23% |
| colmon | 10/10 | 4889 days | 25% |
| Thibault Bonenfant | 8/10 | 4895 days | 24% |
| Thys | 7/10 | 4901 days | 23% |
| John Freeman | 5/10 | 4905 days | 19% |
| Ton Franke | 8/10 | 4905 days | 24% |
| Michel Vourbraak | 8/10 | 4905 days | 24% |
| foxmccleod | 10/10 | 4919 days | 25% |
| vvarrasso | 5/10 | 4950 days | 19% |
| Pauline_Quentin | 10/10 | 5011 days | 25% |
| jeremyliang | 10/10 | 5042 days | 25% |
| Syarifah | 10/10 | 5072 days | 25% |
| Aggie | 10/10 | 5133 days | 25% |
| nej91 | 9/10 | 5133 days | 24% |
| Markus Frei | 8/10 | 5150 days | 24% |
| Be Groen | 6/10 | 5156 days | 21% |
| mpbiller | 8/10 | 5164 days | 24% |
| Keith Helen | 10/10 | 5164 days | 25% |
| Madeleine Mueller | 8/10 | 5169 days | 24% |
| Daniel & Manuela | 8/10 | 5170 days | 24% |
| Romla | 7/10 | 5171 days | 23% |
| Ronald Veldman | 7/10 | 5171 days | 23% |
| Kasten Madsen | 6/10 | 5173 days | 21% |
| Ryan Pynappels | 7/10 | 5175 days | 23% |
| Melanie | 7/10 | 5176 days | 23% |
| Ivouue & Alex | 9/10 | 5176 days | 24% |
| Houter | 8/10 | 5178 days | 24% |
| Mary Mitchell | 8/10 | 5178 days | 24% |
| Manuela Weber | 4/10 | 5178 days | 16% |
| Kimberley Mills | 8/10 | 5180 days | 24% |
| Jurg Pfaendler | 7/10 | 5181 days | 23% |
| Kim Thorsted | 7/10 | 5187 days | 23% |
| Claudia & Julian | 7/10 | 5191 days | 23% |
| Lotte Foged | 8/10 | 5191 days | 24% |
| Frank & Julia | 8/10 | 5192 days | 24% |
| JulesR | 7/10 | 5193 days | 23% |
| digbe | 8/10 | 5193 days | 24% |
| Marie Frank | 10/10 | 5193 days | 25% |
| Francis Corrigan | 6/10 | 5194 days | 21% |
| Sanne Ta Stroete | 7/10 | 5244 days | 23% |
| Sashia | 8/10 | 5245 days | 24% |
| Mark & Beth Kaufman | 7/10 | 5259 days | 23% |
| Chris Muller | 9/10 | 5259 days | 24% |
| Sarah and Soren | 6/10 | 5261 days | 21% |
| Jan & Marian | 6/10 | 5267 days | 21% |
| David & Mary-Jane Ryder | 8/10 | 5267 days | 24% |
| Michael Muhlwitz | 8/10 | 5270 days | 24% |
| BertvdK | 2/10 | 5285 days | 11% |
| hayleyemery | 10/10 | 5408 days | 25% |
| nwhitehead1 | 10/10 | 5408 days | 25% |
| joeandem | 10/10 | 5438 days | 25% |
| Karen | 9/10 | 5469 days | 24% |
| Stefan Elsenbruch | 7/10 | 5503 days | 23% |
| Thierry Meylan | 8/10 | 5506 days | 24% |
| Maureen Hardy | 3/10 | 5507 days | 13% |
| Sophie Burge | 8/10 | 5507 days | 24% |
| Danielle | 8/10 | 5508 days | 24% |
| Ilse & Thys | 8/10 | 5513 days | 24% |
| Frank & Ruth | 8/10 | 5514 days | 24% |
| Ed Ronan | 6/10 | 5515 days | 21% |
| Thorsten Grocholl | 8/10 | 5517 days | 24% |
| joke | 6/10 | 5517 days | 21% |
| alcatrazz | 3/10 | 5519 days | 13% |
| Monique | 8/10 | 5522 days | 24% |
| Jonathan Cree | 7/10 | 5523 days | 23% |
| Aln | 6/10 | 5524 days | 21% |
| Dave Allen | 5/10 | 5527 days | 19% |
| Victor Lewis | 9/10 | 5527 days | 24% |
| Roman & Esther | 7/10 | 5527 days | 23% |
| Ann-Katrine & Sille | 8/10 | 5528 days | 24% |
| Alan Munday | 8/10 | 5528 days | 24% |
| J van de Vlekkert | 9/10 | 5533 days | 24% |
| Kurmann/Kayser | 8/10 | 5536 days | 24% |
| H Hensen | 8/10 | 5544 days | 24% |
| Laura Hayes | 10/10 | 5545 days | 25% |
| Brian Lind | 8/10 | 5545 days | 24% |
| Angela | 7/10 | 5546 days | 23% |
| Marianne Astorp | 5/10 | 5549 days | 19% |
| Igor Filart | 8/10 | 5553 days | 24% |
| Claire Bulmer | 8/10 | 5553 days | 24% |
| Jan Holger Weib | 8/10 | 5554 days | 24% |
| dodo81 | 9/10 | 5558 days | 24% |
| Michellemarie | 10/10 | 5711 days | 25% |
| rinusm | 8/10 | 5831 days | 24% |
| Kavita | 9/10 | 5834 days | 24% |
| Polil | 7/10 | 5881 days | 23% |
| Andy | 10/10 | 5885 days | 25% |
| Hershell | 5/10 | 5887 days | 19% |
| Peter Schmidt | 5/10 | 5895 days | 19% |
| Schlaepfer | 8/10 | 5897 days | 24% |
| jongejan | 6/10 | 5901 days | 21% |
| Jannievan Osnabrugge | 4/10 | 5905 days | 16% |
| th schuermann | 5/10 | 5905 days | 19% |
| Malcolm Glad | 8/10 | 5908 days | 24% |
| Ronny | 9/10 | 5909 days | 24% |
| Lasse Olesen | 8/10 | 5916 days | 24% |
| Monica and Danie. | 8/10 | 5917 days | 24% |
| Annette Schmitt | 9/10 | 5917 days | 24% |
| Nadine Schaee | 8/10 | 5920 days | 24% |
| uleugel | 4/10 | 5932 days | 16% |
| Beute Jacob | 7/10 | 5936 days | 23% |
| Peter Tres | 8/10 | 5938 days | 24% |
| EA Anders | 4/10 | 5940 days | 16% |
| Astrio Gregersen | 8/10 | 5952 days | 24% |
| mariekef | 9/10 | 5969 days | 24% |
| bertramf | 10/10 | 5970 days | 25% |
| martint | 8/10 | 5978 days | 24% |
| katepat | 8/10 | 5985 days | 24% |
| Anita de Boer | 7/10 | 5987 days | 23% |
| Ulyate | 6/10 | 5996 days | 21% |
| Jeanette Larsen | 7/10 | 5997 days | 23% |
| Sara Reekmans | 9/10 | 6008 days | 24% |
| Emily and Alex | 9/10 | 6012 days | 24% |
| Emear Donnelly | 7/10 | 6150 days | 23% |
| ralphl | 8/10 | 6184 days | 24% |
| RolandV | 9/10 | 6213 days | 24% |
| suet | 7/10 | 6229 days | 23% |
| desl | 7/10 | 6229 days | 23% |
| Sally477 | 9/10 | 6230 days | 24% |
| Marc_N | 8/10 | 6230 days | 24% |
| StefanieA | 3/10 | 6231 days | 13% |
| Jelle | 7/10 | 6232 days | 23% |
| Dave Ashun | 7/10 | 6236 days | 23% |
| Thomas1646 | 8/10 | 6236 days | 24% |
| Lars | 9/10 | 6245 days | 24% |
| SteveW | 9/10 | 6248 days | 24% |
| TobiasK | 8/10 | 6248 days | 24% |
| Rob | 8/10 | 6252 days | 24% |
| Keith | 7/10 | 6253 days | 23% |
| Steve | 9/10 | 6263 days | 24% |
| Heather | 7/10 | 6265 days | 23% |
| Jason | 3/10 | 6268 days | 13% |
| Nikolaj | 9/10 | 6279 days | 24% |
| MattEngland | 9/10 | 6284 days | 24% |
| CharlotteC | 9/10 | 6284 days | 24% |
| SuenSwitzerland | 9/10 | 6288 days | 24% |
| Sheridan Hancock | 10/10 | 6288 days | 25% |
| Henk | 8/10 | 6293 days | 24% |
| Maxim | 9/10 | 6295 days | 24% |
| Rachel | 8/10 | 6295 days | 24% |
| Anna | 7/10 | 6296 days | 23% |
| Thomas | 10/10 | 6297 days | 25% |
| John | 9/10 | 6298 days | 24% |
| Miranda | 9/10 | 6305 days | 24% |
| hanna_and_matt | 10/10 | 6328 days | 25% |
| Jason | 7/10 | 6333 days | 23% |
| Erin | 10/10 | 6380 days | 25% |
| fiona bergin | 10/10 | 6392 days | 25% |
| Anthony | 8/10 | 6609 days | 24% |
| Elizabeth Woodruff | 9/10 | 6609 days | 24% |
| Miranda | 8/10 | 6630 days | 24% |
| Pete | 8/10 | 6718 days | 24% |
| ranker_34 | 8/10 | 6831 days | 24% |
| Jessica Callen | 8/10 | 6954 days | 24% |
| Beth | 8/10 | 6956 days | 24% |
| Fran | 8/10 | 6959 days | 24% |
| John | 9/10 | 6962 days | 24% |
| Jane | 8/10 | 6962 days | 24% |
| Chris | 7/10 | 6966 days | 23% |
| Jacob Mille | 8/10 | 6973 days | 24% |
| Yasmin Michael | 9/10 | 6995 days | 24% |
| Suzy | 7/10 | 6999 days | 23% |
| Janne | 8/10 | 6999 days | 24% |
| Andy | 7/10 | 7001 days | 23% |
| Sandra | 6/10 | 7001 days | 21% |
| Colin | 7/10 | 7003 days | 23% |
| Gillian | 8/10 | 7006 days | 24% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.34% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 70 days. The Spaceships experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.29% |
| 198 | -3.30% |
| 199 | -3.32% |
| 200 | -3.34% |
| 201 | -3.35% |
| 202 | -3.37% |
| 203 | -3.39% |
| … | … |
Balancing Adjustment
4.94% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
66%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.