Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
324 Valid Reviews
The Spaceships experience has a total of 339 reviews. There are 324 valid reviews that are included when calculating the ranking score and 15 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 324 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 6 |
|
2% |
78.64% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.64% and is based on 323 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 324 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
80.60%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Frank | 1/10 | 100 days | 100% |
| Stephania Zambrano | 1/10 | 1653 days | 7% |
| Kris Shead | 9/10 | 2322 days | 10% |
| Kevin Mcquade | 9/10 | 2322 days | 10% |
| Hayley | 8/10 | 2354 days | 10% |
| Carlos Pellegrini | 7/10 | 2383 days | 9% |
| Tony S | 9/10 | 2383 days | 10% |
| Ignacio Etchechoury | 9/10 | 2414 days | 9% |
| Mikhail Theodorus | 9/10 | 2567 days | 9% |
| Charlie Baggallay | 10/10 | 2597 days | 9% |
| Fred Conyers | 9/10 | 2597 days | 8% |
| Joze Peres | 3/10 | 2598 days | 5% |
| Michaela | 9/10 | 2657 days | 8% |
| Allison | 1/10 | 2657 days | 3% |
| Rike Pilz | 3/10 | 2657 days | 4% |
| Alice | 1/10 | 2657 days | 3% |
| Keisha Quinn | 10/10 | 2718 days | 8% |
| Laurent AUBERTIN | 8/10 | 2718 days | 8% |
| Esmee | 10/10 | 2719 days | 8% |
| Laura Mayer, Tobias Dürr | 4/10 | 2719 days | 5% |
| Nitasha Rehman | 7/10 | 2748 days | 7% |
| Celeste Schwarz | 7/10 | 2748 days | 7% |
| Jaclyn Mills | 9/10 | 2748 days | 8% |
| Hayley Pickering | 9/10 | 2748 days | 8% |
| Imrich Kiss | 9/10 | 2749 days | 8% |
| borha mohd zain | 1/10 | 2749 days | 3% |
| aLVARO Gonzalez | 10/10 | 2779 days | 8% |
| Suhui Hee | 8/10 | 2779 days | 8% |
| David Coleman | 9/10 | 2779 days | 8% |
| Susan Cook | 9/10 | 2932 days | 7% |
| Mark Fitzpatrick | 6/10 | 2962 days | 6% |
| Trina Ludwig | 8/10 | 2962 days | 7% |
| Katherine Hugh | 10/10 | 3021 days | 7% |
| Jacinta Norton | 8/10 | 3052 days | 6% |
| Heather ryckman | 4/10 | 3052 days | 4% |
| Merrit Savener | 9/10 | 3052 days | 6% |
| Kah Yi Choong | 8/10 | 3052 days | 6% |
| Alexandra Coffey | 10/10 | 3083 days | 6% |
| Matiu Iraia | 9/10 | 3083 days | 6% |
| Laura Elliott | 10/10 | 3113 days | 6% |
| Clint Bradley | 5/10 | 3113 days | 5% |
| Felix Haget | 9/10 | 3113 days | 6% |
| sue Winterton | 8/10 | 3113 days | 6% |
| S H | 3/10 | 3144 days | 3% |
| Olli Jarva | 7/10 | 3144 days | 6% |
| Set Lee Chong | 9/10 | 3205 days | 6% |
| MING HUI FONG | 8/10 | 3266 days | 5% |
| Julie Costa | 9/10 | 3297 days | 5% |
| Medro Brodeur | 9/10 | 3297 days | 5% |
| Ylva Teleman | 10/10 | 3354 days | 5% |
| roger loyer | 8/10 | 3358 days | 5% |
| David Henry | 8/10 | 3358 days | 5% |
| Kilian Frank | 9/10 | 3358 days | 5% |
| Trine and Malin | 9/10 | 3361 days | 5% |
| Katey Bell | 7/10 | 3364 days | 5% |
| Natasha Startup | 10/10 | 3370 days | 5% |
| Ron Hawkins | 10/10 | 3386 days | 5% |
| Ana Masu | 9/10 | 3386 days | 5% |
| Heather Balch | 9/10 | 3386 days | 5% |
| Linda Livett | 9/10 | 3386 days | 5% |
| Lily Bruntsch | 7/10 | 3417 days | 4% |
| Slawomir Pegiel | 10/10 | 3417 days | 5% |
| Luiz Noldin | 9/10 | 3417 days | 5% |
| Dana Cranstone | 10/10 | 3418 days | 5% |
| Claudia Schaefer | 9/10 | 3432 days | 4% |
| Adam Pullinger | 9/10 | 3435 days | 4% |
| Kees Mol | 7/10 | 3449 days | 4% |
| Howard Hoshide | 9/10 | 3478 days | 4% |
| Danielle Sandahl | 10/10 | 3478 days | 4% |
| Diego Casanova | 8/10 | 3489 days | 4% |
| Colin Wuerthele | 10/10 | 3509 days | 4% |
| Ronel Coetzer | 9/10 | 3539 days | 4% |
| Marine Audoire | 10/10 | 3691 days | 3% |
| Adda Guðrún | 1/10 | 3692 days | 1% |
| Stacy Johnson | 4/10 | 3692 days | 2% |
| Hedwig Faust | 9/10 | 3692 days | 3% |
| Leisha Saxena | 7/10 | 3699 days | 3% |
| Mathilde | 8/10 | 3705 days | 3% |
| Helene Christensen | 8/10 | 3707 days | 3% |
| Marka Okrutny | 10/10 | 3708 days | 3% |
| Mette Elholm | 9/10 | 3710 days | 3% |
| Olivier Anciaux | 9/10 | 3717 days | 3% |
| Stephen Ophelder | 9/10 | 3724 days | 3% |
| Lauren Goebel | 8/10 | 3724 days | 3% |
| Helena Bond | 8/10 | 3729 days | 3% |
| Michaela Bartotini | 6/10 | 3739 days | 3% |
| Laura Schafer | 9/10 | 3742 days | 3% |
| Brianna Burd | 8/10 | 3757 days | 3% |
| Joanna and Shaun | 8/10 | 3764 days | 3% |
| Mikael Persson | 5/10 | 3765 days | 2% |
| Niels Hoogendooen | 9/10 | 3767 days | 3% |
| Alice Melker | 8/10 | 3768 days | 3% |
| Therese and Matthias | 7/10 | 3770 days | 3% |
| Pekka and Jonna | 9/10 | 3774 days | 3% |
| Josephine | 6/10 | 3779 days | 2% |
| Juliette Keyzer | 9/10 | 3781 days | 3% |
| Melissa Thomas | 9/10 | 3783 days | 3% |
| Adrian Pyrke | 8/10 | 3783 days | 3% |
| Jason Simpson | 10/10 | 3783 days | 3% |
| Alejandro Hahn | 9/10 | 3783 days | 3% |
| Malin Meier | 8/10 | 3807 days | 3% |
| Anna and Derck | 7/10 | 3814 days | 2% |
| lucille ramchundra | 8/10 | 3814 days | 3% |
| Iris Gigacher | 9/10 | 3843 days | 2% |
| Tommy Lynch | 8/10 | 3905 days | 2% |
| Benoit Lochin | 9/10 | 4118 days | 1% |
| Lucas Zegarek | 9/10 | 4148 days | 1% |
| Laurie | 9/10 | 4148 days | 1% |
| Alexis Leneveu | 8/10 | 4156 days | 1% |
| Jam Boggomann | 9/10 | 4176 days | 1% |
| tim winders | 9/10 | 4363 days | 0% |
| Xan Northman | 10/10 | 4363 days | 0% |
| Katharina Jacobs | 10/10 | 4394 days | 2% |
| Nick Giangreco | 3/10 | 4394 days | 1% |
| Julia Schabenberger | 8/10 | 4423 days | 2% |
| Alisa | 8/10 | 4423 days | 2% |
| Marie Toulemonde | 9/10 | 4434 days | 2% |
| Laura | 7/10 | 4449 days | 2% |
| Helene Andersen | 9/10 | 4450 days | 2% |
| Stephen Revah | 5/10 | 4452 days | 2% |
| d on amos | 10/10 | 4455 days | 2% |
| Gordon Thomas | 8/10 | 4458 days | 2% |
| Sophie Ball | 9/10 | 4483 days | 2% |
| Alexis Redor | 7/10 | 4486 days | 2% |
| Carina Borho | 8/10 | 4489 days | 2% |
| Markus Spitzmueller | 8/10 | 4490 days | 2% |
| Kristina | 9/10 | 4498 days | 2% |
| Volker | 9/10 | 4498 days | 2% |
| Laura Pleumeekers | 6/10 | 4500 days | 2% |
| Steve Sparkes | 9/10 | 4514 days | 2% |
| Deborah Chan | 9/10 | 4514 days | 2% |
| Matt Cook | 9/10 | 4545 days | 2% |
| philip recordon | 8/10 | 4575 days | 2% |
| Leon | 10/10 | 4606 days | 2% |
| laura porta | 10/10 | 4636 days | 2% |
| NIE SHENGXIAN | 9/10 | 4636 days | 2% |
| gannon murphy | 9/10 | 4728 days | 2% |
| tiny ruins | 10/10 | 4759 days | 2% |
| Don Bennett | 10/10 | 4789 days | 2% |
| Stientje van den Heuvel | 7/10 | 4806 days | 2% |
| Tom Somers | 7/10 | 4806 days | 2% |
| Verena | 8/10 | 4811 days | 2% |
| Anja S | 9/10 | 4811 days | 2% |
| Camille Coombes | 8/10 | 4813 days | 2% |
| Mathieu Maran | 8/10 | 4813 days | 2% |
| Evelina Johansson | 9/10 | 4819 days | 2% |
| Sofia Anderson | 9/10 | 4819 days | 2% |
| Raelene Vine | 7/10 | 4820 days | 2% |
| Rogier Ramaker | 8/10 | 4825 days | 2% |
| Tim Sautter | 4/10 | 4833 days | 2% |
| Dee | 10/10 | 4848 days | 2% |
| Dwharks | 8/10 | 4848 days | 2% |
| marypy | 6/10 | 4848 days | 2% |
| Inge | 9/10 | 4848 days | 2% |
| David Stannard | 10/10 | 4879 days | 2% |
| Daniel Bulach | 9/10 | 4879 days | 2% |
| Martyn Kool | 8/10 | 4896 days | 2% |
| Marieke | 7/10 | 4896 days | 2% |
| colmon | 10/10 | 4910 days | 2% |
| Thibault Bonenfant | 8/10 | 4916 days | 2% |
| Thys | 7/10 | 4922 days | 2% |
| John Freeman | 5/10 | 4926 days | 2% |
| Ton Franke | 8/10 | 4926 days | 2% |
| Michel Vourbraak | 8/10 | 4926 days | 2% |
| foxmccleod | 10/10 | 4940 days | 2% |
| vvarrasso | 5/10 | 4971 days | 2% |
| Pauline_Quentin | 10/10 | 5032 days | 2% |
| jeremyliang | 10/10 | 5063 days | 2% |
| Syarifah | 10/10 | 5093 days | 2% |
| Aggie | 10/10 | 5154 days | 2% |
| nej91 | 9/10 | 5154 days | 2% |
| Markus Frei | 8/10 | 5171 days | 2% |
| Be Groen | 6/10 | 5177 days | 2% |
| mpbiller | 8/10 | 5185 days | 2% |
| Keith Helen | 10/10 | 5185 days | 2% |
| Madeleine Mueller | 8/10 | 5190 days | 2% |
| Daniel & Manuela | 8/10 | 5191 days | 2% |
| Romla | 7/10 | 5192 days | 2% |
| Ronald Veldman | 7/10 | 5192 days | 2% |
| Kasten Madsen | 6/10 | 5194 days | 2% |
| Ryan Pynappels | 7/10 | 5196 days | 2% |
| Melanie | 7/10 | 5197 days | 2% |
| Ivouue & Alex | 9/10 | 5197 days | 2% |
| Houter | 8/10 | 5199 days | 2% |
| Mary Mitchell | 8/10 | 5199 days | 2% |
| Manuela Weber | 4/10 | 5199 days | 2% |
| Kimberley Mills | 8/10 | 5201 days | 2% |
| Jurg Pfaendler | 7/10 | 5202 days | 2% |
| Kim Thorsted | 7/10 | 5208 days | 2% |
| Claudia & Julian | 7/10 | 5212 days | 2% |
| Lotte Foged | 8/10 | 5212 days | 2% |
| Frank & Julia | 8/10 | 5213 days | 2% |
| JulesR | 7/10 | 5214 days | 2% |
| digbe | 8/10 | 5214 days | 2% |
| Marie Frank | 10/10 | 5214 days | 2% |
| Francis Corrigan | 6/10 | 5215 days | 2% |
| Sanne Ta Stroete | 7/10 | 5265 days | 2% |
| Sashia | 8/10 | 5266 days | 2% |
| Mark & Beth Kaufman | 7/10 | 5280 days | 2% |
| Chris Muller | 9/10 | 5280 days | 2% |
| Sarah and Soren | 6/10 | 5282 days | 2% |
| Jan & Marian | 6/10 | 5288 days | 2% |
| David & Mary-Jane Ryder | 8/10 | 5288 days | 2% |
| Michael Muhlwitz | 8/10 | 5291 days | 2% |
| BertvdK | 2/10 | 5306 days | 1% |
| hayleyemery | 10/10 | 5429 days | 2% |
| nwhitehead1 | 10/10 | 5429 days | 2% |
| joeandem | 10/10 | 5459 days | 2% |
| Karen | 9/10 | 5490 days | 2% |
| Stefan Elsenbruch | 7/10 | 5524 days | 2% |
| Thierry Meylan | 8/10 | 5527 days | 2% |
| Maureen Hardy | 3/10 | 5528 days | 1% |
| Sophie Burge | 8/10 | 5528 days | 2% |
| Danielle | 8/10 | 5529 days | 2% |
| Ilse & Thys | 8/10 | 5534 days | 2% |
| Frank & Ruth | 8/10 | 5535 days | 2% |
| Ed Ronan | 6/10 | 5536 days | 2% |
| Thorsten Grocholl | 8/10 | 5538 days | 2% |
| joke | 6/10 | 5538 days | 2% |
| alcatrazz | 3/10 | 5540 days | 1% |
| Monique | 8/10 | 5543 days | 2% |
| Jonathan Cree | 7/10 | 5544 days | 2% |
| Aln | 6/10 | 5545 days | 2% |
| Dave Allen | 5/10 | 5548 days | 2% |
| Victor Lewis | 9/10 | 5548 days | 2% |
| Roman & Esther | 7/10 | 5548 days | 2% |
| Ann-Katrine & Sille | 8/10 | 5549 days | 2% |
| Alan Munday | 8/10 | 5549 days | 2% |
| J van de Vlekkert | 9/10 | 5554 days | 2% |
| Kurmann/Kayser | 8/10 | 5557 days | 2% |
| H Hensen | 8/10 | 5565 days | 2% |
| Laura Hayes | 10/10 | 5566 days | 2% |
| Brian Lind | 8/10 | 5566 days | 2% |
| Angela | 7/10 | 5567 days | 2% |
| Marianne Astorp | 5/10 | 5570 days | 2% |
| Igor Filart | 8/10 | 5574 days | 2% |
| Claire Bulmer | 8/10 | 5574 days | 2% |
| Jan Holger Weib | 8/10 | 5575 days | 2% |
| dodo81 | 9/10 | 5579 days | 2% |
| Michellemarie | 10/10 | 5732 days | 2% |
| rinusm | 8/10 | 5852 days | 2% |
| Kavita | 9/10 | 5855 days | 2% |
| Polil | 7/10 | 5902 days | 2% |
| Andy | 10/10 | 5906 days | 2% |
| Hershell | 5/10 | 5908 days | 2% |
| Peter Schmidt | 5/10 | 5916 days | 2% |
| Schlaepfer | 8/10 | 5918 days | 2% |
| jongejan | 6/10 | 5922 days | 2% |
| Jannievan Osnabrugge | 4/10 | 5926 days | 2% |
| th schuermann | 5/10 | 5926 days | 2% |
| Malcolm Glad | 8/10 | 5929 days | 2% |
| Ronny | 9/10 | 5930 days | 2% |
| Lasse Olesen | 8/10 | 5937 days | 2% |
| Monica and Danie. | 8/10 | 5938 days | 2% |
| Annette Schmitt | 9/10 | 5938 days | 2% |
| Nadine Schaee | 8/10 | 5941 days | 2% |
| uleugel | 4/10 | 5953 days | 2% |
| Beute Jacob | 7/10 | 5957 days | 2% |
| Peter Tres | 8/10 | 5959 days | 2% |
| EA Anders | 4/10 | 5961 days | 2% |
| Astrio Gregersen | 8/10 | 5973 days | 2% |
| mariekef | 9/10 | 5990 days | 2% |
| bertramf | 10/10 | 5991 days | 2% |
| martint | 8/10 | 5999 days | 2% |
| katepat | 8/10 | 6006 days | 2% |
| Anita de Boer | 7/10 | 6008 days | 2% |
| Ulyate | 6/10 | 6017 days | 2% |
| Jeanette Larsen | 7/10 | 6018 days | 2% |
| Sara Reekmans | 9/10 | 6029 days | 2% |
| Emily and Alex | 9/10 | 6033 days | 2% |
| Emear Donnelly | 7/10 | 6171 days | 2% |
| ralphl | 8/10 | 6205 days | 2% |
| RolandV | 9/10 | 6234 days | 2% |
| suet | 7/10 | 6250 days | 2% |
| desl | 7/10 | 6250 days | 2% |
| Sally477 | 9/10 | 6250 days | 2% |
| Marc_N | 8/10 | 6251 days | 2% |
| StefanieA | 3/10 | 6252 days | 1% |
| Jelle | 7/10 | 6253 days | 2% |
| Dave Ashun | 7/10 | 6257 days | 2% |
| Thomas1646 | 8/10 | 6257 days | 2% |
| Lars | 9/10 | 6266 days | 2% |
| SteveW | 9/10 | 6269 days | 2% |
| TobiasK | 8/10 | 6269 days | 2% |
| Rob | 8/10 | 6273 days | 2% |
| Keith | 7/10 | 6274 days | 2% |
| Steve | 9/10 | 6284 days | 2% |
| Heather | 7/10 | 6286 days | 2% |
| Jason | 3/10 | 6289 days | 1% |
| Nikolaj | 9/10 | 6300 days | 2% |
| MattEngland | 9/10 | 6305 days | 2% |
| CharlotteC | 9/10 | 6305 days | 2% |
| SuenSwitzerland | 9/10 | 6309 days | 2% |
| Sheridan Hancock | 10/10 | 6309 days | 2% |
| Henk | 8/10 | 6314 days | 2% |
| Maxim | 9/10 | 6316 days | 2% |
| Rachel | 8/10 | 6316 days | 2% |
| Anna | 7/10 | 6317 days | 2% |
| Thomas | 10/10 | 6318 days | 2% |
| John | 9/10 | 6319 days | 2% |
| Miranda | 9/10 | 6326 days | 2% |
| hanna_and_matt | 10/10 | 6349 days | 2% |
| Jason | 7/10 | 6354 days | 2% |
| Erin | 10/10 | 6401 days | 2% |
| fiona bergin | 10/10 | 6413 days | 2% |
| Anthony | 8/10 | 6630 days | 2% |
| Elizabeth Woodruff | 9/10 | 6630 days | 2% |
| Miranda | 8/10 | 6651 days | 2% |
| Pete | 8/10 | 6739 days | 2% |
| ranker_34 | 8/10 | 6852 days | 2% |
| Jessica Callen | 8/10 | 6975 days | 2% |
| Beth | 8/10 | 6977 days | 2% |
| Fran | 8/10 | 6980 days | 2% |
| John | 9/10 | 6983 days | 2% |
| Jane | 8/10 | 6983 days | 2% |
| Chris | 7/10 | 6987 days | 2% |
| Jacob Mille | 8/10 | 6994 days | 2% |
| Yasmin Michael | 9/10 | 7016 days | 2% |
| Suzy | 7/10 | 7020 days | 2% |
| Janne | 8/10 | 7020 days | 2% |
| Andy | 7/10 | 7022 days | 2% |
| Sandra | 6/10 | 7022 days | 2% |
| Colin | 7/10 | 7024 days | 2% |
| Gillian | 8/10 | 7027 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.67% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 88 days. The Spaceships experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 3 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 0 | -0.00% |
| 1 | -0.01% |
| 2 | -0.03% |
| 3 | -0.04% |
| 4 | -0.06% |
| 5 | -0.07% |
| 6 | -0.09% |
| … | … |
Balancing Adjustment
4.76% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
66%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.