Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
324 Valid Reviews
The Spaceships experience has a total of 339 reviews. There are 324 valid reviews that are included when calculating the ranking score and 15 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 324 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 6 |
|
2% |
78.43% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.43% and is based on 324 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 324 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
74.15%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Frank | 1/10 | 220 days | 100% |
| Stephania Zambrano | 1/10 | 1773 days | 5% |
| Kris Shead | 9/10 | 2442 days | 9% |
| Kevin Mcquade | 9/10 | 2442 days | 9% |
| Hayley | 8/10 | 2474 days | 9% |
| Carlos Pellegrini | 7/10 | 2503 days | 8% |
| Tony S | 9/10 | 2503 days | 9% |
| Ignacio Etchechoury | 9/10 | 2534 days | 9% |
| Mikhail Theodorus | 9/10 | 2687 days | 8% |
| Charlie Baggallay | 10/10 | 2717 days | 8% |
| Fred Conyers | 9/10 | 2717 days | 8% |
| Joze Peres | 3/10 | 2718 days | 4% |
| Michaela | 9/10 | 2777 days | 7% |
| Allison | 1/10 | 2777 days | 3% |
| Rike Pilz | 3/10 | 2777 days | 4% |
| Alice | 1/10 | 2777 days | 3% |
| Keisha Quinn | 10/10 | 2838 days | 7% |
| Laurent AUBERTIN | 8/10 | 2838 days | 7% |
| Esmee | 10/10 | 2839 days | 7% |
| Laura Mayer, Tobias Dürr | 4/10 | 2839 days | 5% |
| Nitasha Rehman | 7/10 | 2868 days | 7% |
| Celeste Schwarz | 7/10 | 2868 days | 7% |
| Jaclyn Mills | 9/10 | 2868 days | 7% |
| Hayley Pickering | 9/10 | 2868 days | 7% |
| Imrich Kiss | 9/10 | 2869 days | 7% |
| borha mohd zain | 1/10 | 2869 days | 3% |
| aLVARO Gonzalez | 10/10 | 2899 days | 7% |
| Suhui Hee | 8/10 | 2899 days | 7% |
| David Coleman | 9/10 | 2899 days | 7% |
| Susan Cook | 9/10 | 3052 days | 6% |
| Mark Fitzpatrick | 6/10 | 3082 days | 5% |
| Trina Ludwig | 8/10 | 3082 days | 6% |
| Katherine Hugh | 10/10 | 3141 days | 6% |
| Jacinta Norton | 8/10 | 3172 days | 5% |
| Heather ryckman | 4/10 | 3172 days | 4% |
| Merrit Savener | 9/10 | 3172 days | 6% |
| Kah Yi Choong | 8/10 | 3172 days | 5% |
| Alexandra Coffey | 10/10 | 3203 days | 5% |
| Matiu Iraia | 9/10 | 3203 days | 5% |
| Laura Elliott | 10/10 | 3233 days | 5% |
| Clint Bradley | 5/10 | 3233 days | 4% |
| Felix Haget | 9/10 | 3233 days | 5% |
| sue Winterton | 8/10 | 3233 days | 5% |
| S H | 3/10 | 3264 days | 3% |
| Olli Jarva | 7/10 | 3264 days | 5% |
| Set Lee Chong | 9/10 | 3325 days | 5% |
| MING HUI FONG | 8/10 | 3386 days | 4% |
| Julie Costa | 9/10 | 3417 days | 4% |
| Medro Brodeur | 9/10 | 3417 days | 4% |
| Ylva Teleman | 10/10 | 3474 days | 4% |
| roger loyer | 8/10 | 3478 days | 4% |
| David Henry | 8/10 | 3478 days | 4% |
| Kilian Frank | 9/10 | 3478 days | 4% |
| Trine and Malin | 9/10 | 3481 days | 4% |
| Katey Bell | 7/10 | 3484 days | 4% |
| Natasha Startup | 10/10 | 3490 days | 4% |
| Ron Hawkins | 10/10 | 3506 days | 4% |
| Ana Masu | 9/10 | 3506 days | 4% |
| Heather Balch | 9/10 | 3506 days | 4% |
| Linda Livett | 9/10 | 3506 days | 4% |
| Lily Bruntsch | 7/10 | 3537 days | 3% |
| Slawomir Pegiel | 10/10 | 3537 days | 4% |
| Luiz Noldin | 9/10 | 3537 days | 4% |
| Dana Cranstone | 10/10 | 3538 days | 4% |
| Claudia Schaefer | 9/10 | 3552 days | 4% |
| Adam Pullinger | 9/10 | 3555 days | 4% |
| Kees Mol | 7/10 | 3569 days | 3% |
| Howard Hoshide | 9/10 | 3598 days | 3% |
| Danielle Sandahl | 10/10 | 3598 days | 3% |
| Diego Casanova | 8/10 | 3609 days | 3% |
| Colin Wuerthele | 10/10 | 3629 days | 3% |
| Ronel Coetzer | 9/10 | 3659 days | 3% |
| Marine Audoire | 10/10 | 3811 days | 2% |
| Adda Guðrún | 1/10 | 3812 days | 1% |
| Stacy Johnson | 4/10 | 3812 days | 1% |
| Hedwig Faust | 9/10 | 3812 days | 2% |
| Leisha Saxena | 7/10 | 3819 days | 2% |
| Mathilde | 8/10 | 3825 days | 2% |
| Helene Christensen | 8/10 | 3827 days | 2% |
| Marka Okrutny | 10/10 | 3828 days | 2% |
| Mette Elholm | 9/10 | 3830 days | 2% |
| Olivier Anciaux | 9/10 | 3837 days | 2% |
| Stephen Ophelder | 9/10 | 3844 days | 2% |
| Lauren Goebel | 8/10 | 3844 days | 2% |
| Helena Bond | 8/10 | 3849 days | 2% |
| Michaela Bartotini | 6/10 | 3859 days | 2% |
| Laura Schafer | 9/10 | 3862 days | 2% |
| Brianna Burd | 8/10 | 3877 days | 2% |
| Joanna and Shaun | 8/10 | 3884 days | 2% |
| Mikael Persson | 5/10 | 3885 days | 1% |
| Niels Hoogendooen | 9/10 | 3887 days | 2% |
| Alice Melker | 8/10 | 3888 days | 2% |
| Therese and Matthias | 7/10 | 3890 days | 2% |
| Pekka and Jonna | 9/10 | 3894 days | 2% |
| Josephine | 6/10 | 3899 days | 2% |
| Juliette Keyzer | 9/10 | 3901 days | 2% |
| Melissa Thomas | 9/10 | 3903 days | 2% |
| Adrian Pyrke | 8/10 | 3903 days | 2% |
| Jason Simpson | 10/10 | 3903 days | 2% |
| Alejandro Hahn | 9/10 | 3903 days | 2% |
| Malin Meier | 8/10 | 3927 days | 2% |
| Anna and Derck | 7/10 | 3934 days | 2% |
| lucille ramchundra | 8/10 | 3934 days | 2% |
| Iris Gigacher | 9/10 | 3963 days | 2% |
| Tommy Lynch | 8/10 | 4025 days | 1% |
| Benoit Lochin | 9/10 | 4238 days | 0% |
| Lucas Zegarek | 9/10 | 4268 days | 0% |
| Laurie | 9/10 | 4268 days | 0% |
| Alexis Leneveu | 8/10 | 4276 days | 0% |
| Jam Boggomann | 9/10 | 4296 days | 0% |
| tim winders | 9/10 | 4483 days | 2% |
| Xan Northman | 10/10 | 4483 days | 2% |
| Katharina Jacobs | 10/10 | 4514 days | 2% |
| Nick Giangreco | 3/10 | 4514 days | 1% |
| Julia Schabenberger | 8/10 | 4543 days | 2% |
| Alisa | 8/10 | 4543 days | 2% |
| Marie Toulemonde | 9/10 | 4554 days | 2% |
| Laura | 7/10 | 4569 days | 2% |
| Helene Andersen | 9/10 | 4570 days | 2% |
| Stephen Revah | 5/10 | 4572 days | 2% |
| d on amos | 10/10 | 4575 days | 2% |
| Gordon Thomas | 8/10 | 4578 days | 2% |
| Sophie Ball | 9/10 | 4603 days | 2% |
| Alexis Redor | 7/10 | 4606 days | 2% |
| Carina Borho | 8/10 | 4609 days | 2% |
| Markus Spitzmueller | 8/10 | 4610 days | 2% |
| Kristina | 9/10 | 4618 days | 2% |
| Volker | 9/10 | 4618 days | 2% |
| Laura Pleumeekers | 6/10 | 4620 days | 2% |
| Steve Sparkes | 9/10 | 4634 days | 2% |
| Deborah Chan | 9/10 | 4634 days | 2% |
| Matt Cook | 9/10 | 4665 days | 2% |
| philip recordon | 8/10 | 4695 days | 2% |
| Leon | 10/10 | 4726 days | 2% |
| laura porta | 10/10 | 4756 days | 2% |
| NIE SHENGXIAN | 9/10 | 4756 days | 2% |
| gannon murphy | 9/10 | 4848 days | 2% |
| tiny ruins | 10/10 | 4879 days | 2% |
| Don Bennett | 10/10 | 4909 days | 2% |
| Stientje van den Heuvel | 7/10 | 4926 days | 2% |
| Tom Somers | 7/10 | 4926 days | 2% |
| Verena | 8/10 | 4931 days | 2% |
| Anja S | 9/10 | 4931 days | 2% |
| Camille Coombes | 8/10 | 4933 days | 2% |
| Mathieu Maran | 8/10 | 4933 days | 2% |
| Evelina Johansson | 9/10 | 4939 days | 2% |
| Sofia Anderson | 9/10 | 4939 days | 2% |
| Raelene Vine | 7/10 | 4940 days | 2% |
| Rogier Ramaker | 8/10 | 4945 days | 2% |
| Tim Sautter | 4/10 | 4953 days | 1% |
| Dee | 10/10 | 4968 days | 2% |
| Dwharks | 8/10 | 4968 days | 2% |
| marypy | 6/10 | 4968 days | 2% |
| Inge | 9/10 | 4968 days | 2% |
| David Stannard | 10/10 | 4999 days | 2% |
| Daniel Bulach | 9/10 | 4999 days | 2% |
| Martyn Kool | 8/10 | 5016 days | 2% |
| Marieke | 7/10 | 5016 days | 2% |
| colmon | 10/10 | 5030 days | 2% |
| Thibault Bonenfant | 8/10 | 5036 days | 2% |
| Thys | 7/10 | 5042 days | 2% |
| John Freeman | 5/10 | 5046 days | 2% |
| Ton Franke | 8/10 | 5046 days | 2% |
| Michel Vourbraak | 8/10 | 5046 days | 2% |
| foxmccleod | 10/10 | 5060 days | 2% |
| vvarrasso | 5/10 | 5091 days | 2% |
| Pauline_Quentin | 10/10 | 5152 days | 2% |
| jeremyliang | 10/10 | 5183 days | 2% |
| Syarifah | 10/10 | 5213 days | 2% |
| Aggie | 10/10 | 5274 days | 2% |
| nej91 | 9/10 | 5274 days | 2% |
| Markus Frei | 8/10 | 5291 days | 2% |
| Be Groen | 6/10 | 5297 days | 2% |
| mpbiller | 8/10 | 5305 days | 2% |
| Keith Helen | 10/10 | 5305 days | 2% |
| Madeleine Mueller | 8/10 | 5310 days | 2% |
| Daniel & Manuela | 8/10 | 5311 days | 2% |
| Romla | 7/10 | 5312 days | 2% |
| Ronald Veldman | 7/10 | 5312 days | 2% |
| Kasten Madsen | 6/10 | 5314 days | 2% |
| Ryan Pynappels | 7/10 | 5316 days | 2% |
| Melanie | 7/10 | 5317 days | 2% |
| Ivouue & Alex | 9/10 | 5317 days | 2% |
| Houter | 8/10 | 5319 days | 2% |
| Mary Mitchell | 8/10 | 5319 days | 2% |
| Manuela Weber | 4/10 | 5319 days | 1% |
| Kimberley Mills | 8/10 | 5321 days | 2% |
| Jurg Pfaendler | 7/10 | 5322 days | 2% |
| Kim Thorsted | 7/10 | 5328 days | 2% |
| Claudia & Julian | 7/10 | 5332 days | 2% |
| Lotte Foged | 8/10 | 5332 days | 2% |
| Frank & Julia | 8/10 | 5333 days | 2% |
| JulesR | 7/10 | 5334 days | 2% |
| digbe | 8/10 | 5334 days | 2% |
| Marie Frank | 10/10 | 5334 days | 2% |
| Francis Corrigan | 6/10 | 5335 days | 2% |
| Sanne Ta Stroete | 7/10 | 5385 days | 2% |
| Sashia | 8/10 | 5386 days | 2% |
| Mark & Beth Kaufman | 7/10 | 5400 days | 2% |
| Chris Muller | 9/10 | 5400 days | 2% |
| Sarah and Soren | 6/10 | 5402 days | 2% |
| Jan & Marian | 6/10 | 5408 days | 2% |
| David & Mary-Jane Ryder | 8/10 | 5408 days | 2% |
| Michael Muhlwitz | 8/10 | 5411 days | 2% |
| BertvdK | 2/10 | 5426 days | 1% |
| hayleyemery | 10/10 | 5549 days | 2% |
| nwhitehead1 | 10/10 | 5549 days | 2% |
| joeandem | 10/10 | 5579 days | 2% |
| Karen | 9/10 | 5610 days | 2% |
| Stefan Elsenbruch | 7/10 | 5644 days | 2% |
| Thierry Meylan | 8/10 | 5647 days | 2% |
| Maureen Hardy | 3/10 | 5648 days | 1% |
| Sophie Burge | 8/10 | 5648 days | 2% |
| Danielle | 8/10 | 5649 days | 2% |
| Ilse & Thys | 8/10 | 5654 days | 2% |
| Frank & Ruth | 8/10 | 5655 days | 2% |
| Ed Ronan | 6/10 | 5656 days | 2% |
| Thorsten Grocholl | 8/10 | 5658 days | 2% |
| joke | 6/10 | 5658 days | 2% |
| alcatrazz | 3/10 | 5660 days | 1% |
| Monique | 8/10 | 5663 days | 2% |
| Jonathan Cree | 7/10 | 5664 days | 2% |
| Aln | 6/10 | 5665 days | 2% |
| Dave Allen | 5/10 | 5668 days | 2% |
| Victor Lewis | 9/10 | 5668 days | 2% |
| Roman & Esther | 7/10 | 5668 days | 2% |
| Ann-Katrine & Sille | 8/10 | 5669 days | 2% |
| Alan Munday | 8/10 | 5669 days | 2% |
| J van de Vlekkert | 9/10 | 5674 days | 2% |
| Kurmann/Kayser | 8/10 | 5677 days | 2% |
| H Hensen | 8/10 | 5685 days | 2% |
| Laura Hayes | 10/10 | 5686 days | 2% |
| Brian Lind | 8/10 | 5686 days | 2% |
| Angela | 7/10 | 5687 days | 2% |
| Marianne Astorp | 5/10 | 5690 days | 2% |
| Igor Filart | 8/10 | 5694 days | 2% |
| Claire Bulmer | 8/10 | 5694 days | 2% |
| Jan Holger Weib | 8/10 | 5695 days | 2% |
| dodo81 | 9/10 | 5699 days | 2% |
| Michellemarie | 10/10 | 5852 days | 2% |
| rinusm | 8/10 | 5972 days | 2% |
| Kavita | 9/10 | 5975 days | 2% |
| Polil | 7/10 | 6022 days | 2% |
| Andy | 10/10 | 6026 days | 2% |
| Hershell | 5/10 | 6028 days | 2% |
| Peter Schmidt | 5/10 | 6036 days | 2% |
| Schlaepfer | 8/10 | 6038 days | 2% |
| jongejan | 6/10 | 6042 days | 2% |
| Jannievan Osnabrugge | 4/10 | 6046 days | 1% |
| th schuermann | 5/10 | 6046 days | 2% |
| Malcolm Glad | 8/10 | 6049 days | 2% |
| Ronny | 9/10 | 6050 days | 2% |
| Lasse Olesen | 8/10 | 6057 days | 2% |
| Monica and Danie. | 8/10 | 6058 days | 2% |
| Annette Schmitt | 9/10 | 6058 days | 2% |
| Nadine Schaee | 8/10 | 6061 days | 2% |
| uleugel | 4/10 | 6073 days | 1% |
| Beute Jacob | 7/10 | 6077 days | 2% |
| Peter Tres | 8/10 | 6079 days | 2% |
| EA Anders | 4/10 | 6081 days | 1% |
| Astrio Gregersen | 8/10 | 6093 days | 2% |
| mariekef | 9/10 | 6110 days | 2% |
| bertramf | 10/10 | 6111 days | 2% |
| martint | 8/10 | 6119 days | 2% |
| katepat | 8/10 | 6126 days | 2% |
| Anita de Boer | 7/10 | 6128 days | 2% |
| Ulyate | 6/10 | 6137 days | 2% |
| Jeanette Larsen | 7/10 | 6138 days | 2% |
| Sara Reekmans | 9/10 | 6149 days | 2% |
| Emily and Alex | 9/10 | 6153 days | 2% |
| Emear Donnelly | 7/10 | 6291 days | 2% |
| ralphl | 8/10 | 6325 days | 2% |
| RolandV | 9/10 | 6354 days | 2% |
| suet | 7/10 | 6370 days | 2% |
| desl | 7/10 | 6370 days | 2% |
| Sally477 | 9/10 | 6371 days | 2% |
| Marc_N | 8/10 | 6371 days | 2% |
| StefanieA | 3/10 | 6372 days | 1% |
| Jelle | 7/10 | 6373 days | 2% |
| Dave Ashun | 7/10 | 6377 days | 2% |
| Thomas1646 | 8/10 | 6377 days | 2% |
| Lars | 9/10 | 6386 days | 2% |
| SteveW | 9/10 | 6389 days | 2% |
| TobiasK | 8/10 | 6389 days | 2% |
| Rob | 8/10 | 6393 days | 2% |
| Keith | 7/10 | 6394 days | 2% |
| Steve | 9/10 | 6404 days | 2% |
| Heather | 7/10 | 6406 days | 2% |
| Jason | 3/10 | 6409 days | 1% |
| Nikolaj | 9/10 | 6420 days | 2% |
| MattEngland | 9/10 | 6425 days | 2% |
| CharlotteC | 9/10 | 6425 days | 2% |
| SuenSwitzerland | 9/10 | 6429 days | 2% |
| Sheridan Hancock | 10/10 | 6429 days | 2% |
| Henk | 8/10 | 6434 days | 2% |
| Maxim | 9/10 | 6436 days | 2% |
| Rachel | 8/10 | 6436 days | 2% |
| Anna | 7/10 | 6437 days | 2% |
| Thomas | 10/10 | 6438 days | 2% |
| John | 9/10 | 6439 days | 2% |
| Miranda | 9/10 | 6446 days | 2% |
| hanna_and_matt | 10/10 | 6469 days | 2% |
| Jason | 7/10 | 6474 days | 2% |
| Erin | 10/10 | 6521 days | 2% |
| fiona bergin | 10/10 | 6534 days | 2% |
| Anthony | 8/10 | 6750 days | 2% |
| Elizabeth Woodruff | 9/10 | 6750 days | 2% |
| Miranda | 8/10 | 6771 days | 2% |
| Pete | 8/10 | 6859 days | 2% |
| ranker_34 | 8/10 | 6972 days | 2% |
| Jessica Callen | 8/10 | 7095 days | 2% |
| Beth | 8/10 | 7097 days | 2% |
| Fran | 8/10 | 7100 days | 2% |
| John | 9/10 | 7103 days | 2% |
| Jane | 8/10 | 7103 days | 2% |
| Chris | 7/10 | 7107 days | 2% |
| Jacob Mille | 8/10 | 7114 days | 2% |
| Yasmin Michael | 9/10 | 7136 days | 2% |
| Suzy | 7/10 | 7140 days | 2% |
| Janne | 8/10 | 7140 days | 2% |
| Andy | 7/10 | 7142 days | 2% |
| Sandra | 6/10 | 7142 days | 2% |
| Colin | 7/10 | 7144 days | 2% |
| Gillian | 8/10 | 7147 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.71% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 85 days. The Spaceships experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 123 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 120 | -1.67% |
| 121 | -1.68% |
| 122 | -1.70% |
| 123 | -1.71% |
| 124 | -1.73% |
| 125 | -1.74% |
| 126 | -1.75% |
| … | … |
Balancing Adjustment
7.32% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
65%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.