G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
324 Valid Reviews
The Spaceships experience has a total of 339 reviews. There are 324 valid reviews that are included when calculating the ranking score and 15 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 324 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 6 |
|
2% |
78.43% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.43% and is based on 324 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 324 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
74.36%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Frank | 1/10 | 120 days | 100% |
| Stephania Zambrano | 1/10 | 1673 days | 6% |
| Kris Shead | 9/10 | 2342 days | 9% |
| Kevin Mcquade | 9/10 | 2342 days | 9% |
| Hayley | 8/10 | 2374 days | 9% |
| Carlos Pellegrini | 7/10 | 2403 days | 8% |
| Tony S | 9/10 | 2403 days | 9% |
| Ignacio Etchechoury | 9/10 | 2434 days | 9% |
| Mikhail Theodorus | 9/10 | 2587 days | 8% |
| Charlie Baggallay | 10/10 | 2617 days | 8% |
| Fred Conyers | 9/10 | 2617 days | 8% |
| Joze Peres | 3/10 | 2618 days | 4% |
| Michaela | 9/10 | 2677 days | 7% |
| Allison | 1/10 | 2677 days | 2% |
| Rike Pilz | 3/10 | 2677 days | 4% |
| Alice | 1/10 | 2677 days | 2% |
| Keisha Quinn | 10/10 | 2738 days | 7% |
| Laurent AUBERTIN | 8/10 | 2738 days | 7% |
| Esmee | 10/10 | 2739 days | 7% |
| Laura Mayer, Tobias Dürr | 4/10 | 2739 days | 4% |
| Nitasha Rehman | 7/10 | 2768 days | 6% |
| Celeste Schwarz | 7/10 | 2768 days | 6% |
| Jaclyn Mills | 9/10 | 2768 days | 7% |
| Hayley Pickering | 9/10 | 2768 days | 7% |
| Imrich Kiss | 9/10 | 2769 days | 7% |
| borha mohd zain | 1/10 | 2769 days | 2% |
| aLVARO Gonzalez | 10/10 | 2799 days | 7% |
| Suhui Hee | 8/10 | 2799 days | 7% |
| David Coleman | 9/10 | 2799 days | 7% |
| Susan Cook | 9/10 | 2952 days | 6% |
| Mark Fitzpatrick | 6/10 | 2982 days | 5% |
| Trina Ludwig | 8/10 | 2982 days | 6% |
| Katherine Hugh | 10/10 | 3041 days | 6% |
| Jacinta Norton | 8/10 | 3072 days | 5% |
| Heather ryckman | 4/10 | 3072 days | 3% |
| Merrit Savener | 9/10 | 3072 days | 5% |
| Kah Yi Choong | 8/10 | 3072 days | 5% |
| Alexandra Coffey | 10/10 | 3103 days | 5% |
| Matiu Iraia | 9/10 | 3103 days | 5% |
| Laura Elliott | 10/10 | 3133 days | 5% |
| Clint Bradley | 5/10 | 3133 days | 4% |
| Felix Haget | 9/10 | 3133 days | 5% |
| sue Winterton | 8/10 | 3133 days | 5% |
| S H | 3/10 | 3164 days | 2% |
| Olli Jarva | 7/10 | 3164 days | 5% |
| Set Lee Chong | 9/10 | 3225 days | 5% |
| MING HUI FONG | 8/10 | 3286 days | 4% |
| Julie Costa | 9/10 | 3317 days | 4% |
| Medro Brodeur | 9/10 | 3317 days | 4% |
| Ylva Teleman | 10/10 | 3374 days | 4% |
| roger loyer | 8/10 | 3378 days | 4% |
| David Henry | 8/10 | 3378 days | 4% |
| Kilian Frank | 9/10 | 3378 days | 4% |
| Trine and Malin | 9/10 | 3381 days | 4% |
| Katey Bell | 7/10 | 3384 days | 4% |
| Natasha Startup | 10/10 | 3390 days | 4% |
| Ron Hawkins | 10/10 | 3406 days | 4% |
| Ana Masu | 9/10 | 3406 days | 4% |
| Heather Balch | 9/10 | 3406 days | 4% |
| Linda Livett | 9/10 | 3406 days | 4% |
| Lily Bruntsch | 7/10 | 3437 days | 3% |
| Slawomir Pegiel | 10/10 | 3437 days | 4% |
| Luiz Noldin | 9/10 | 3437 days | 4% |
| Dana Cranstone | 10/10 | 3438 days | 4% |
| Claudia Schaefer | 9/10 | 3452 days | 4% |
| Adam Pullinger | 9/10 | 3455 days | 4% |
| Kees Mol | 7/10 | 3469 days | 3% |
| Howard Hoshide | 9/10 | 3498 days | 3% |
| Danielle Sandahl | 10/10 | 3498 days | 3% |
| Diego Casanova | 8/10 | 3509 days | 3% |
| Colin Wuerthele | 10/10 | 3529 days | 3% |
| Ronel Coetzer | 9/10 | 3559 days | 3% |
| Marine Audoire | 10/10 | 3711 days | 2% |
| Adda Guðrún | 1/10 | 3712 days | 0% |
| Stacy Johnson | 4/10 | 3712 days | 1% |
| Hedwig Faust | 9/10 | 3712 days | 2% |
| Leisha Saxena | 7/10 | 3719 days | 2% |
| Mathilde | 8/10 | 3725 days | 2% |
| Helene Christensen | 8/10 | 3727 days | 2% |
| Marka Okrutny | 10/10 | 3728 days | 2% |
| Mette Elholm | 9/10 | 3730 days | 2% |
| Olivier Anciaux | 9/10 | 3737 days | 2% |
| Stephen Ophelder | 9/10 | 3744 days | 2% |
| Lauren Goebel | 8/10 | 3744 days | 2% |
| Helena Bond | 8/10 | 3749 days | 2% |
| Michaela Bartotini | 6/10 | 3759 days | 2% |
| Laura Schafer | 9/10 | 3762 days | 2% |
| Brianna Burd | 8/10 | 3777 days | 2% |
| Joanna and Shaun | 8/10 | 3784 days | 2% |
| Mikael Persson | 5/10 | 3785 days | 1% |
| Niels Hoogendooen | 9/10 | 3787 days | 2% |
| Alice Melker | 8/10 | 3788 days | 2% |
| Therese and Matthias | 7/10 | 3790 days | 2% |
| Pekka and Jonna | 9/10 | 3794 days | 2% |
| Josephine | 6/10 | 3799 days | 2% |
| Juliette Keyzer | 9/10 | 3801 days | 2% |
| Melissa Thomas | 9/10 | 3803 days | 2% |
| Adrian Pyrke | 8/10 | 3803 days | 2% |
| Jason Simpson | 10/10 | 3803 days | 2% |
| Alejandro Hahn | 9/10 | 3803 days | 2% |
| Malin Meier | 8/10 | 3827 days | 2% |
| Anna and Derck | 7/10 | 3834 days | 2% |
| lucille ramchundra | 8/10 | 3834 days | 2% |
| Iris Gigacher | 9/10 | 3863 days | 2% |
| Tommy Lynch | 8/10 | 3925 days | 1% |
| Benoit Lochin | 9/10 | 4138 days | 0% |
| Lucas Zegarek | 9/10 | 4168 days | 0% |
| Laurie | 9/10 | 4168 days | 0% |
| Alexis Leneveu | 8/10 | 4176 days | 0% |
| Jam Boggomann | 9/10 | 4196 days | 0% |
| tim winders | 9/10 | 4383 days | 2% |
| Xan Northman | 10/10 | 4383 days | 2% |
| Katharina Jacobs | 10/10 | 4414 days | 2% |
| Nick Giangreco | 3/10 | 4414 days | 0% |
| Julia Schabenberger | 8/10 | 4443 days | 2% |
| Alisa | 8/10 | 4443 days | 2% |
| Marie Toulemonde | 9/10 | 4454 days | 2% |
| Laura | 7/10 | 4469 days | 1% |
| Helene Andersen | 9/10 | 4470 days | 2% |
| Stephen Revah | 5/10 | 4472 days | 1% |
| d on amos | 10/10 | 4475 days | 2% |
| Gordon Thomas | 8/10 | 4478 days | 2% |
| Sophie Ball | 9/10 | 4503 days | 2% |
| Alexis Redor | 7/10 | 4506 days | 1% |
| Carina Borho | 8/10 | 4509 days | 2% |
| Markus Spitzmueller | 8/10 | 4510 days | 2% |
| Kristina | 9/10 | 4518 days | 2% |
| Volker | 9/10 | 4518 days | 2% |
| Laura Pleumeekers | 6/10 | 4520 days | 1% |
| Steve Sparkes | 9/10 | 4534 days | 2% |
| Deborah Chan | 9/10 | 4534 days | 2% |
| Matt Cook | 9/10 | 4565 days | 2% |
| philip recordon | 8/10 | 4595 days | 2% |
| Leon | 10/10 | 4626 days | 2% |
| laura porta | 10/10 | 4656 days | 2% |
| NIE SHENGXIAN | 9/10 | 4656 days | 2% |
| gannon murphy | 9/10 | 4748 days | 2% |
| tiny ruins | 10/10 | 4779 days | 2% |
| Don Bennett | 10/10 | 4809 days | 2% |
| Stientje van den Heuvel | 7/10 | 4826 days | 1% |
| Tom Somers | 7/10 | 4826 days | 1% |
| Verena | 8/10 | 4831 days | 2% |
| Anja S | 9/10 | 4831 days | 2% |
| Camille Coombes | 8/10 | 4833 days | 2% |
| Mathieu Maran | 8/10 | 4833 days | 2% |
| Evelina Johansson | 9/10 | 4839 days | 2% |
| Sofia Anderson | 9/10 | 4839 days | 2% |
| Raelene Vine | 7/10 | 4840 days | 1% |
| Rogier Ramaker | 8/10 | 4845 days | 2% |
| Tim Sautter | 4/10 | 4853 days | 1% |
| Dee | 10/10 | 4868 days | 2% |
| Dwharks | 8/10 | 4868 days | 2% |
| marypy | 6/10 | 4868 days | 1% |
| Inge | 9/10 | 4868 days | 2% |
| David Stannard | 10/10 | 4899 days | 2% |
| Daniel Bulach | 9/10 | 4899 days | 2% |
| Martyn Kool | 8/10 | 4916 days | 2% |
| Marieke | 7/10 | 4916 days | 1% |
| colmon | 10/10 | 4930 days | 2% |
| Thibault Bonenfant | 8/10 | 4936 days | 2% |
| Thys | 7/10 | 4942 days | 1% |
| John Freeman | 5/10 | 4946 days | 1% |
| Ton Franke | 8/10 | 4946 days | 2% |
| Michel Vourbraak | 8/10 | 4946 days | 2% |
| foxmccleod | 10/10 | 4960 days | 2% |
| vvarrasso | 5/10 | 4991 days | 1% |
| Pauline_Quentin | 10/10 | 5052 days | 2% |
| jeremyliang | 10/10 | 5083 days | 2% |
| Syarifah | 10/10 | 5113 days | 2% |
| Aggie | 10/10 | 5174 days | 2% |
| nej91 | 9/10 | 5174 days | 2% |
| Markus Frei | 8/10 | 5191 days | 2% |
| Be Groen | 6/10 | 5197 days | 1% |
| mpbiller | 8/10 | 5205 days | 2% |
| Keith Helen | 10/10 | 5205 days | 2% |
| Madeleine Mueller | 8/10 | 5210 days | 2% |
| Daniel & Manuela | 8/10 | 5211 days | 2% |
| Romla | 7/10 | 5212 days | 1% |
| Ronald Veldman | 7/10 | 5212 days | 1% |
| Kasten Madsen | 6/10 | 5214 days | 1% |
| Ryan Pynappels | 7/10 | 5216 days | 1% |
| Melanie | 7/10 | 5217 days | 1% |
| Ivouue & Alex | 9/10 | 5217 days | 2% |
| Houter | 8/10 | 5219 days | 2% |
| Mary Mitchell | 8/10 | 5219 days | 2% |
| Manuela Weber | 4/10 | 5219 days | 1% |
| Kimberley Mills | 8/10 | 5221 days | 2% |
| Jurg Pfaendler | 7/10 | 5222 days | 1% |
| Kim Thorsted | 7/10 | 5228 days | 1% |
| Claudia & Julian | 7/10 | 5232 days | 1% |
| Lotte Foged | 8/10 | 5232 days | 2% |
| Frank & Julia | 8/10 | 5233 days | 2% |
| JulesR | 7/10 | 5234 days | 1% |
| digbe | 8/10 | 5234 days | 2% |
| Marie Frank | 10/10 | 5234 days | 2% |
| Francis Corrigan | 6/10 | 5235 days | 1% |
| Sanne Ta Stroete | 7/10 | 5285 days | 1% |
| Sashia | 8/10 | 5286 days | 2% |
| Mark & Beth Kaufman | 7/10 | 5300 days | 1% |
| Chris Muller | 9/10 | 5300 days | 2% |
| Sarah and Soren | 6/10 | 5302 days | 1% |
| Jan & Marian | 6/10 | 5308 days | 1% |
| David & Mary-Jane Ryder | 8/10 | 5308 days | 2% |
| Michael Muhlwitz | 8/10 | 5311 days | 2% |
| BertvdK | 2/10 | 5326 days | 0% |
| hayleyemery | 10/10 | 5449 days | 2% |
| nwhitehead1 | 10/10 | 5449 days | 2% |
| joeandem | 10/10 | 5479 days | 2% |
| Karen | 9/10 | 5510 days | 2% |
| Stefan Elsenbruch | 7/10 | 5544 days | 1% |
| Thierry Meylan | 8/10 | 5547 days | 2% |
| Maureen Hardy | 3/10 | 5548 days | 0% |
| Sophie Burge | 8/10 | 5548 days | 2% |
| Danielle | 8/10 | 5549 days | 2% |
| Ilse & Thys | 8/10 | 5554 days | 2% |
| Frank & Ruth | 8/10 | 5555 days | 2% |
| Ed Ronan | 6/10 | 5556 days | 1% |
| Thorsten Grocholl | 8/10 | 5558 days | 2% |
| joke | 6/10 | 5558 days | 1% |
| alcatrazz | 3/10 | 5560 days | 0% |
| Monique | 8/10 | 5563 days | 2% |
| Jonathan Cree | 7/10 | 5564 days | 1% |
| Aln | 6/10 | 5565 days | 1% |
| Dave Allen | 5/10 | 5568 days | 1% |
| Victor Lewis | 9/10 | 5568 days | 2% |
| Roman & Esther | 7/10 | 5568 days | 1% |
| Ann-Katrine & Sille | 8/10 | 5569 days | 2% |
| Alan Munday | 8/10 | 5569 days | 2% |
| J van de Vlekkert | 9/10 | 5574 days | 2% |
| Kurmann/Kayser | 8/10 | 5577 days | 2% |
| H Hensen | 8/10 | 5585 days | 2% |
| Laura Hayes | 10/10 | 5586 days | 2% |
| Brian Lind | 8/10 | 5586 days | 2% |
| Angela | 7/10 | 5587 days | 1% |
| Marianne Astorp | 5/10 | 5590 days | 1% |
| Igor Filart | 8/10 | 5594 days | 2% |
| Claire Bulmer | 8/10 | 5594 days | 2% |
| Jan Holger Weib | 8/10 | 5595 days | 2% |
| dodo81 | 9/10 | 5599 days | 2% |
| Michellemarie | 10/10 | 5752 days | 2% |
| rinusm | 8/10 | 5872 days | 2% |
| Kavita | 9/10 | 5875 days | 2% |
| Polil | 7/10 | 5922 days | 1% |
| Andy | 10/10 | 5926 days | 2% |
| Hershell | 5/10 | 5928 days | 1% |
| Peter Schmidt | 5/10 | 5936 days | 1% |
| Schlaepfer | 8/10 | 5938 days | 2% |
| jongejan | 6/10 | 5942 days | 1% |
| Jannievan Osnabrugge | 4/10 | 5946 days | 1% |
| th schuermann | 5/10 | 5946 days | 1% |
| Malcolm Glad | 8/10 | 5949 days | 2% |
| Ronny | 9/10 | 5950 days | 2% |
| Lasse Olesen | 8/10 | 5957 days | 2% |
| Monica and Danie. | 8/10 | 5958 days | 2% |
| Annette Schmitt | 9/10 | 5958 days | 2% |
| Nadine Schaee | 8/10 | 5961 days | 2% |
| uleugel | 4/10 | 5973 days | 1% |
| Beute Jacob | 7/10 | 5977 days | 1% |
| Peter Tres | 8/10 | 5979 days | 2% |
| EA Anders | 4/10 | 5981 days | 1% |
| Astrio Gregersen | 8/10 | 5993 days | 2% |
| mariekef | 9/10 | 6010 days | 2% |
| bertramf | 10/10 | 6011 days | 2% |
| martint | 8/10 | 6019 days | 2% |
| katepat | 8/10 | 6026 days | 2% |
| Anita de Boer | 7/10 | 6028 days | 1% |
| Ulyate | 6/10 | 6037 days | 1% |
| Jeanette Larsen | 7/10 | 6038 days | 1% |
| Sara Reekmans | 9/10 | 6049 days | 2% |
| Emily and Alex | 9/10 | 6053 days | 2% |
| Emear Donnelly | 7/10 | 6191 days | 1% |
| ralphl | 8/10 | 6225 days | 2% |
| RolandV | 9/10 | 6254 days | 2% |
| suet | 7/10 | 6270 days | 1% |
| desl | 7/10 | 6270 days | 1% |
| Sally477 | 9/10 | 6270 days | 2% |
| Marc_N | 8/10 | 6271 days | 2% |
| StefanieA | 3/10 | 6272 days | 0% |
| Jelle | 7/10 | 6273 days | 1% |
| Dave Ashun | 7/10 | 6277 days | 1% |
| Thomas1646 | 8/10 | 6277 days | 2% |
| Lars | 9/10 | 6286 days | 2% |
| SteveW | 9/10 | 6289 days | 2% |
| TobiasK | 8/10 | 6289 days | 2% |
| Rob | 8/10 | 6293 days | 2% |
| Keith | 7/10 | 6294 days | 1% |
| Steve | 9/10 | 6304 days | 2% |
| Heather | 7/10 | 6306 days | 1% |
| Jason | 3/10 | 6309 days | 0% |
| Nikolaj | 9/10 | 6320 days | 2% |
| MattEngland | 9/10 | 6325 days | 2% |
| CharlotteC | 9/10 | 6325 days | 2% |
| SuenSwitzerland | 9/10 | 6329 days | 2% |
| Sheridan Hancock | 10/10 | 6329 days | 2% |
| Henk | 8/10 | 6334 days | 2% |
| Maxim | 9/10 | 6336 days | 2% |
| Rachel | 8/10 | 6336 days | 2% |
| Anna | 7/10 | 6337 days | 1% |
| Thomas | 10/10 | 6338 days | 2% |
| John | 9/10 | 6339 days | 2% |
| Miranda | 9/10 | 6346 days | 2% |
| hanna_and_matt | 10/10 | 6369 days | 2% |
| Jason | 7/10 | 6374 days | 1% |
| Erin | 10/10 | 6421 days | 2% |
| fiona bergin | 10/10 | 6433 days | 2% |
| Anthony | 8/10 | 6650 days | 2% |
| Elizabeth Woodruff | 9/10 | 6650 days | 2% |
| Miranda | 8/10 | 6671 days | 2% |
| Pete | 8/10 | 6759 days | 2% |
| ranker_34 | 8/10 | 6872 days | 2% |
| Jessica Callen | 8/10 | 6995 days | 2% |
| Beth | 8/10 | 6997 days | 2% |
| Fran | 8/10 | 7000 days | 2% |
| John | 9/10 | 7003 days | 2% |
| Jane | 8/10 | 7003 days | 2% |
| Chris | 7/10 | 7007 days | 1% |
| Jacob Mille | 8/10 | 7014 days | 2% |
| Yasmin Michael | 9/10 | 7036 days | 2% |
| Suzy | 7/10 | 7040 days | 1% |
| Janne | 8/10 | 7040 days | 2% |
| Andy | 7/10 | 7042 days | 1% |
| Sandra | 6/10 | 7042 days | 1% |
| Colin | 7/10 | 7044 days | 1% |
| Gillian | 8/10 | 7047 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.91% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 106 days. The Spaceships experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 23 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 20 | -0.25% |
| 21 | -0.26% |
| 22 | -0.27% |
| 23 | -0.28% |
| 24 | -0.29% |
| 25 | -0.31% |
| 26 | -0.32% |
| … | … |
Balancing Adjustment
6.22% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
65%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.