Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
324 Valid Reviews
The Spaceships experience has a total of 339 reviews. There are 324 valid reviews that are included when calculating the ranking score and 15 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 324 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 6 |
|
2% |
78.43% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.43% and is based on 324 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 324 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
74.24%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Frank | 1/10 | 179 days | 100% |
| Stephania Zambrano | 1/10 | 1732 days | 5% |
| Kris Shead | 9/10 | 2402 days | 9% |
| Kevin Mcquade | 9/10 | 2402 days | 9% |
| Hayley | 8/10 | 2433 days | 9% |
| Carlos Pellegrini | 7/10 | 2463 days | 8% |
| Tony S | 9/10 | 2463 days | 9% |
| Ignacio Etchechoury | 9/10 | 2494 days | 9% |
| Mikhail Theodorus | 9/10 | 2647 days | 8% |
| Charlie Baggallay | 10/10 | 2677 days | 8% |
| Fred Conyers | 9/10 | 2677 days | 8% |
| Joze Peres | 3/10 | 2677 days | 4% |
| Michaela | 9/10 | 2736 days | 7% |
| Allison | 1/10 | 2736 days | 3% |
| Rike Pilz | 3/10 | 2736 days | 4% |
| Alice | 1/10 | 2736 days | 3% |
| Keisha Quinn | 10/10 | 2798 days | 7% |
| Laurent AUBERTIN | 8/10 | 2798 days | 7% |
| Esmee | 10/10 | 2798 days | 7% |
| Laura Mayer, Tobias Dürr | 4/10 | 2798 days | 4% |
| Nitasha Rehman | 7/10 | 2828 days | 7% |
| Celeste Schwarz | 7/10 | 2828 days | 7% |
| Jaclyn Mills | 9/10 | 2828 days | 7% |
| Hayley Pickering | 9/10 | 2828 days | 7% |
| Imrich Kiss | 9/10 | 2828 days | 7% |
| borha mohd zain | 1/10 | 2828 days | 3% |
| aLVARO Gonzalez | 10/10 | 2859 days | 7% |
| Suhui Hee | 8/10 | 2859 days | 7% |
| David Coleman | 9/10 | 2859 days | 7% |
| Susan Cook | 9/10 | 3012 days | 6% |
| Mark Fitzpatrick | 6/10 | 3042 days | 5% |
| Trina Ludwig | 8/10 | 3042 days | 6% |
| Katherine Hugh | 10/10 | 3101 days | 6% |
| Jacinta Norton | 8/10 | 3132 days | 5% |
| Heather ryckman | 4/10 | 3132 days | 3% |
| Merrit Savener | 9/10 | 3132 days | 5% |
| Kah Yi Choong | 8/10 | 3132 days | 5% |
| Alexandra Coffey | 10/10 | 3163 days | 5% |
| Matiu Iraia | 9/10 | 3163 days | 5% |
| Laura Elliott | 10/10 | 3193 days | 5% |
| Clint Bradley | 5/10 | 3193 days | 4% |
| Felix Haget | 9/10 | 3193 days | 5% |
| sue Winterton | 8/10 | 3193 days | 5% |
| S H | 3/10 | 3224 days | 2% |
| Olli Jarva | 7/10 | 3224 days | 5% |
| Set Lee Chong | 9/10 | 3285 days | 5% |
| MING HUI FONG | 8/10 | 3346 days | 4% |
| Julie Costa | 9/10 | 3377 days | 4% |
| Medro Brodeur | 9/10 | 3377 days | 4% |
| Ylva Teleman | 10/10 | 3433 days | 4% |
| roger loyer | 8/10 | 3438 days | 4% |
| David Henry | 8/10 | 3438 days | 4% |
| Kilian Frank | 9/10 | 3438 days | 4% |
| Trine and Malin | 9/10 | 3440 days | 4% |
| Katey Bell | 7/10 | 3443 days | 4% |
| Natasha Startup | 10/10 | 3449 days | 4% |
| Ron Hawkins | 10/10 | 3466 days | 4% |
| Ana Masu | 9/10 | 3466 days | 4% |
| Heather Balch | 9/10 | 3466 days | 4% |
| Linda Livett | 9/10 | 3466 days | 4% |
| Lily Bruntsch | 7/10 | 3497 days | 3% |
| Slawomir Pegiel | 10/10 | 3497 days | 4% |
| Luiz Noldin | 9/10 | 3497 days | 4% |
| Dana Cranstone | 10/10 | 3497 days | 4% |
| Claudia Schaefer | 9/10 | 3511 days | 4% |
| Adam Pullinger | 9/10 | 3514 days | 4% |
| Kees Mol | 7/10 | 3528 days | 3% |
| Howard Hoshide | 9/10 | 3558 days | 3% |
| Danielle Sandahl | 10/10 | 3558 days | 3% |
| Diego Casanova | 8/10 | 3568 days | 3% |
| Colin Wuerthele | 10/10 | 3589 days | 3% |
| Ronel Coetzer | 9/10 | 3619 days | 3% |
| Marine Audoire | 10/10 | 3770 days | 2% |
| Adda Guðrún | 1/10 | 3772 days | 1% |
| Stacy Johnson | 4/10 | 3772 days | 1% |
| Hedwig Faust | 9/10 | 3772 days | 2% |
| Leisha Saxena | 7/10 | 3778 days | 2% |
| Mathilde | 8/10 | 3784 days | 2% |
| Helene Christensen | 8/10 | 3786 days | 2% |
| Marka Okrutny | 10/10 | 3787 days | 2% |
| Mette Elholm | 9/10 | 3789 days | 2% |
| Olivier Anciaux | 9/10 | 3796 days | 2% |
| Stephen Ophelder | 9/10 | 3803 days | 2% |
| Lauren Goebel | 8/10 | 3803 days | 2% |
| Helena Bond | 8/10 | 3808 days | 2% |
| Michaela Bartotini | 6/10 | 3818 days | 2% |
| Laura Schafer | 9/10 | 3821 days | 2% |
| Brianna Burd | 8/10 | 3836 days | 2% |
| Joanna and Shaun | 8/10 | 3843 days | 2% |
| Mikael Persson | 5/10 | 3844 days | 1% |
| Niels Hoogendooen | 9/10 | 3846 days | 2% |
| Alice Melker | 8/10 | 3847 days | 2% |
| Therese and Matthias | 7/10 | 3849 days | 2% |
| Pekka and Jonna | 9/10 | 3853 days | 2% |
| Josephine | 6/10 | 3858 days | 2% |
| Juliette Keyzer | 9/10 | 3860 days | 2% |
| Melissa Thomas | 9/10 | 3863 days | 2% |
| Adrian Pyrke | 8/10 | 3863 days | 2% |
| Jason Simpson | 10/10 | 3863 days | 2% |
| Alejandro Hahn | 9/10 | 3863 days | 2% |
| Malin Meier | 8/10 | 3886 days | 2% |
| Anna and Derck | 7/10 | 3893 days | 2% |
| lucille ramchundra | 8/10 | 3894 days | 2% |
| Iris Gigacher | 9/10 | 3922 days | 2% |
| Tommy Lynch | 8/10 | 3985 days | 1% |
| Benoit Lochin | 9/10 | 4197 days | 0% |
| Lucas Zegarek | 9/10 | 4228 days | 0% |
| Laurie | 9/10 | 4228 days | 0% |
| Alexis Leneveu | 8/10 | 4235 days | 0% |
| Jam Boggomann | 9/10 | 4255 days | 0% |
| tim winders | 9/10 | 4442 days | 2% |
| Xan Northman | 10/10 | 4442 days | 2% |
| Katharina Jacobs | 10/10 | 4473 days | 2% |
| Nick Giangreco | 3/10 | 4473 days | 1% |
| Julia Schabenberger | 8/10 | 4502 days | 2% |
| Alisa | 8/10 | 4502 days | 2% |
| Marie Toulemonde | 9/10 | 4513 days | 2% |
| Laura | 7/10 | 4528 days | 2% |
| Helene Andersen | 9/10 | 4529 days | 2% |
| Stephen Revah | 5/10 | 4531 days | 1% |
| d on amos | 10/10 | 4534 days | 2% |
| Gordon Thomas | 8/10 | 4537 days | 2% |
| Sophie Ball | 9/10 | 4562 days | 2% |
| Alexis Redor | 7/10 | 4565 days | 2% |
| Carina Borho | 8/10 | 4568 days | 2% |
| Markus Spitzmueller | 8/10 | 4569 days | 2% |
| Kristina | 9/10 | 4577 days | 2% |
| Volker | 9/10 | 4577 days | 2% |
| Laura Pleumeekers | 6/10 | 4579 days | 2% |
| Steve Sparkes | 9/10 | 4593 days | 2% |
| Deborah Chan | 9/10 | 4593 days | 2% |
| Matt Cook | 9/10 | 4624 days | 2% |
| philip recordon | 8/10 | 4654 days | 2% |
| Leon | 10/10 | 4685 days | 2% |
| laura porta | 10/10 | 4715 days | 2% |
| NIE SHENGXIAN | 9/10 | 4715 days | 2% |
| gannon murphy | 9/10 | 4807 days | 2% |
| tiny ruins | 10/10 | 4838 days | 2% |
| Don Bennett | 10/10 | 4868 days | 2% |
| Stientje van den Heuvel | 7/10 | 4885 days | 2% |
| Tom Somers | 7/10 | 4885 days | 2% |
| Verena | 8/10 | 4890 days | 2% |
| Anja S | 9/10 | 4890 days | 2% |
| Camille Coombes | 8/10 | 4892 days | 2% |
| Mathieu Maran | 8/10 | 4892 days | 2% |
| Evelina Johansson | 9/10 | 4898 days | 2% |
| Sofia Anderson | 9/10 | 4898 days | 2% |
| Raelene Vine | 7/10 | 4899 days | 2% |
| Rogier Ramaker | 8/10 | 4904 days | 2% |
| Tim Sautter | 4/10 | 4912 days | 1% |
| Dee | 10/10 | 4927 days | 2% |
| Dwharks | 8/10 | 4927 days | 2% |
| marypy | 6/10 | 4927 days | 2% |
| Inge | 9/10 | 4927 days | 2% |
| David Stannard | 10/10 | 4958 days | 2% |
| Daniel Bulach | 9/10 | 4958 days | 2% |
| Martyn Kool | 8/10 | 4975 days | 2% |
| Marieke | 7/10 | 4975 days | 2% |
| colmon | 10/10 | 4989 days | 2% |
| Thibault Bonenfant | 8/10 | 4995 days | 2% |
| Thys | 7/10 | 5001 days | 2% |
| John Freeman | 5/10 | 5005 days | 1% |
| Ton Franke | 8/10 | 5005 days | 2% |
| Michel Vourbraak | 8/10 | 5005 days | 2% |
| foxmccleod | 10/10 | 5019 days | 2% |
| vvarrasso | 5/10 | 5050 days | 1% |
| Pauline_Quentin | 10/10 | 5111 days | 2% |
| jeremyliang | 10/10 | 5142 days | 2% |
| Syarifah | 10/10 | 5172 days | 2% |
| Aggie | 10/10 | 5233 days | 2% |
| nej91 | 9/10 | 5233 days | 2% |
| Markus Frei | 8/10 | 5250 days | 2% |
| Be Groen | 6/10 | 5256 days | 2% |
| mpbiller | 8/10 | 5264 days | 2% |
| Keith Helen | 10/10 | 5264 days | 2% |
| Madeleine Mueller | 8/10 | 5269 days | 2% |
| Daniel & Manuela | 8/10 | 5270 days | 2% |
| Romla | 7/10 | 5271 days | 2% |
| Ronald Veldman | 7/10 | 5271 days | 2% |
| Kasten Madsen | 6/10 | 5273 days | 2% |
| Ryan Pynappels | 7/10 | 5275 days | 2% |
| Melanie | 7/10 | 5276 days | 2% |
| Ivouue & Alex | 9/10 | 5276 days | 2% |
| Houter | 8/10 | 5278 days | 2% |
| Mary Mitchell | 8/10 | 5278 days | 2% |
| Manuela Weber | 4/10 | 5278 days | 1% |
| Kimberley Mills | 8/10 | 5280 days | 2% |
| Jurg Pfaendler | 7/10 | 5281 days | 2% |
| Kim Thorsted | 7/10 | 5287 days | 2% |
| Claudia & Julian | 7/10 | 5291 days | 2% |
| Lotte Foged | 8/10 | 5291 days | 2% |
| Frank & Julia | 8/10 | 5292 days | 2% |
| JulesR | 7/10 | 5293 days | 2% |
| digbe | 8/10 | 5293 days | 2% |
| Marie Frank | 10/10 | 5293 days | 2% |
| Francis Corrigan | 6/10 | 5294 days | 2% |
| Sanne Ta Stroete | 7/10 | 5344 days | 2% |
| Sashia | 8/10 | 5345 days | 2% |
| Mark & Beth Kaufman | 7/10 | 5359 days | 2% |
| Chris Muller | 9/10 | 5359 days | 2% |
| Sarah and Soren | 6/10 | 5361 days | 2% |
| Jan & Marian | 6/10 | 5367 days | 2% |
| David & Mary-Jane Ryder | 8/10 | 5367 days | 2% |
| Michael Muhlwitz | 8/10 | 5370 days | 2% |
| BertvdK | 2/10 | 5385 days | 1% |
| hayleyemery | 10/10 | 5508 days | 2% |
| nwhitehead1 | 10/10 | 5508 days | 2% |
| joeandem | 10/10 | 5538 days | 2% |
| Karen | 9/10 | 5569 days | 2% |
| Stefan Elsenbruch | 7/10 | 5603 days | 2% |
| Thierry Meylan | 8/10 | 5606 days | 2% |
| Maureen Hardy | 3/10 | 5607 days | 1% |
| Sophie Burge | 8/10 | 5607 days | 2% |
| Danielle | 8/10 | 5608 days | 2% |
| Ilse & Thys | 8/10 | 5613 days | 2% |
| Frank & Ruth | 8/10 | 5614 days | 2% |
| Ed Ronan | 6/10 | 5615 days | 2% |
| Thorsten Grocholl | 8/10 | 5617 days | 2% |
| joke | 6/10 | 5617 days | 2% |
| alcatrazz | 3/10 | 5619 days | 1% |
| Monique | 8/10 | 5622 days | 2% |
| Jonathan Cree | 7/10 | 5623 days | 2% |
| Aln | 6/10 | 5624 days | 2% |
| Dave Allen | 5/10 | 5627 days | 1% |
| Victor Lewis | 9/10 | 5627 days | 2% |
| Roman & Esther | 7/10 | 5627 days | 2% |
| Ann-Katrine & Sille | 8/10 | 5628 days | 2% |
| Alan Munday | 8/10 | 5628 days | 2% |
| J van de Vlekkert | 9/10 | 5633 days | 2% |
| Kurmann/Kayser | 8/10 | 5636 days | 2% |
| H Hensen | 8/10 | 5644 days | 2% |
| Laura Hayes | 10/10 | 5645 days | 2% |
| Brian Lind | 8/10 | 5645 days | 2% |
| Angela | 7/10 | 5646 days | 2% |
| Marianne Astorp | 5/10 | 5649 days | 1% |
| Igor Filart | 8/10 | 5653 days | 2% |
| Claire Bulmer | 8/10 | 5653 days | 2% |
| Jan Holger Weib | 8/10 | 5654 days | 2% |
| dodo81 | 9/10 | 5658 days | 2% |
| Michellemarie | 10/10 | 5811 days | 2% |
| rinusm | 8/10 | 5931 days | 2% |
| Kavita | 9/10 | 5934 days | 2% |
| Polil | 7/10 | 5981 days | 2% |
| Andy | 10/10 | 5985 days | 2% |
| Hershell | 5/10 | 5987 days | 1% |
| Peter Schmidt | 5/10 | 5995 days | 1% |
| Schlaepfer | 8/10 | 5997 days | 2% |
| jongejan | 6/10 | 6001 days | 2% |
| Jannievan Osnabrugge | 4/10 | 6005 days | 1% |
| th schuermann | 5/10 | 6005 days | 1% |
| Malcolm Glad | 8/10 | 6008 days | 2% |
| Ronny | 9/10 | 6009 days | 2% |
| Lasse Olesen | 8/10 | 6016 days | 2% |
| Monica and Danie. | 8/10 | 6017 days | 2% |
| Annette Schmitt | 9/10 | 6017 days | 2% |
| Nadine Schaee | 8/10 | 6020 days | 2% |
| uleugel | 4/10 | 6032 days | 1% |
| Beute Jacob | 7/10 | 6036 days | 2% |
| Peter Tres | 8/10 | 6038 days | 2% |
| EA Anders | 4/10 | 6040 days | 1% |
| Astrio Gregersen | 8/10 | 6052 days | 2% |
| mariekef | 9/10 | 6069 days | 2% |
| bertramf | 10/10 | 6070 days | 2% |
| martint | 8/10 | 6078 days | 2% |
| katepat | 8/10 | 6085 days | 2% |
| Anita de Boer | 7/10 | 6087 days | 2% |
| Ulyate | 6/10 | 6096 days | 2% |
| Jeanette Larsen | 7/10 | 6097 days | 2% |
| Sara Reekmans | 9/10 | 6108 days | 2% |
| Emily and Alex | 9/10 | 6112 days | 2% |
| Emear Donnelly | 7/10 | 6250 days | 2% |
| ralphl | 8/10 | 6284 days | 2% |
| RolandV | 9/10 | 6313 days | 2% |
| suet | 7/10 | 6329 days | 2% |
| desl | 7/10 | 6329 days | 2% |
| Sally477 | 9/10 | 6330 days | 2% |
| Marc_N | 8/10 | 6330 days | 2% |
| StefanieA | 3/10 | 6331 days | 1% |
| Jelle | 7/10 | 6332 days | 2% |
| Dave Ashun | 7/10 | 6336 days | 2% |
| Thomas1646 | 8/10 | 6336 days | 2% |
| Lars | 9/10 | 6345 days | 2% |
| SteveW | 9/10 | 6348 days | 2% |
| TobiasK | 8/10 | 6348 days | 2% |
| Rob | 8/10 | 6353 days | 2% |
| Keith | 7/10 | 6353 days | 2% |
| Steve | 9/10 | 6363 days | 2% |
| Heather | 7/10 | 6366 days | 2% |
| Jason | 3/10 | 6368 days | 1% |
| Nikolaj | 9/10 | 6380 days | 2% |
| MattEngland | 9/10 | 6384 days | 2% |
| CharlotteC | 9/10 | 6384 days | 2% |
| SuenSwitzerland | 9/10 | 6388 days | 2% |
| Sheridan Hancock | 10/10 | 6388 days | 2% |
| Henk | 8/10 | 6394 days | 2% |
| Maxim | 9/10 | 6395 days | 2% |
| Rachel | 8/10 | 6395 days | 2% |
| Anna | 7/10 | 6396 days | 2% |
| Thomas | 10/10 | 6397 days | 2% |
| John | 9/10 | 6399 days | 2% |
| Miranda | 9/10 | 6406 days | 2% |
| hanna_and_matt | 10/10 | 6428 days | 2% |
| Jason | 7/10 | 6433 days | 2% |
| Erin | 10/10 | 6480 days | 2% |
| fiona bergin | 10/10 | 6493 days | 2% |
| Anthony | 8/10 | 6709 days | 2% |
| Elizabeth Woodruff | 9/10 | 6709 days | 2% |
| Miranda | 8/10 | 6730 days | 2% |
| Pete | 8/10 | 6818 days | 2% |
| ranker_34 | 8/10 | 6931 days | 2% |
| Jessica Callen | 8/10 | 7054 days | 2% |
| Beth | 8/10 | 7056 days | 2% |
| Fran | 8/10 | 7059 days | 2% |
| John | 9/10 | 7062 days | 2% |
| Jane | 8/10 | 7062 days | 2% |
| Chris | 7/10 | 7066 days | 2% |
| Jacob Mille | 8/10 | 7073 days | 2% |
| Yasmin Michael | 9/10 | 7095 days | 2% |
| Suzy | 7/10 | 7099 days | 2% |
| Janne | 8/10 | 7099 days | 2% |
| Andy | 7/10 | 7101 days | 2% |
| Sandra | 6/10 | 7101 days | 2% |
| Colin | 7/10 | 7103 days | 2% |
| Gillian | 8/10 | 7106 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.48% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 123 days. The Spaceships experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 82 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 79 | -0.82% |
| 80 | -0.83% |
| 81 | -0.84% |
| 82 | -0.85% |
| 83 | -0.87% |
| 84 | -0.88% |
| 85 | -0.89% |
| … | … |
Balancing Adjustment
6.59% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
65%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.