Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
323 Valid Reviews
The Spaceships experience has a total of 338 reviews. There are 323 valid reviews that are included when calculating the ranking score and 15 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 323 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 5 |
|
2% |
78.64% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.64% and is based on 323 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 323 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
80.57%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stephania Zambrano | 1/10 | 1554 days | 89% |
| Kris Shead | 9/10 | 2224 days | 100% |
| Kevin Mcquade | 9/10 | 2224 days | 100% |
| Hayley | 8/10 | 2255 days | 98% |
| Carlos Pellegrini | 7/10 | 2285 days | 91% |
| Tony S | 9/10 | 2285 days | 97% |
| Ignacio Etchechoury | 9/10 | 2316 days | 96% |
| Mikhail Theodorus | 9/10 | 2469 days | 89% |
| Charlie Baggallay | 10/10 | 2499 days | 88% |
| Fred Conyers | 9/10 | 2499 days | 87% |
| Joze Peres | 3/10 | 2499 days | 47% |
| Michaela | 9/10 | 2558 days | 84% |
| Allison | 1/10 | 2558 days | 34% |
| Rike Pilz | 3/10 | 2558 days | 46% |
| Alice | 1/10 | 2558 days | 34% |
| Keisha Quinn | 10/10 | 2620 days | 82% |
| Laurent AUBERTIN | 8/10 | 2620 days | 81% |
| Esmee | 10/10 | 2620 days | 82% |
| Laura Mayer, Tobias Dürr | 4/10 | 2620 days | 53% |
| Nitasha Rehman | 7/10 | 2650 days | 75% |
| Celeste Schwarz | 7/10 | 2650 days | 75% |
| Jaclyn Mills | 9/10 | 2650 days | 80% |
| Hayley Pickering | 9/10 | 2650 days | 80% |
| Imrich Kiss | 9/10 | 2650 days | 80% |
| borha mohd zain | 1/10 | 2650 days | 32% |
| aLVARO Gonzalez | 10/10 | 2681 days | 79% |
| Suhui Hee | 8/10 | 2681 days | 78% |
| David Coleman | 9/10 | 2681 days | 79% |
| Susan Cook | 9/10 | 2834 days | 71% |
| Mark Fitzpatrick | 6/10 | 2864 days | 61% |
| Trina Ludwig | 8/10 | 2864 days | 69% |
| Katherine Hugh | 10/10 | 2923 days | 68% |
| Jacinta Norton | 8/10 | 2954 days | 65% |
| Heather ryckman | 4/10 | 2954 days | 43% |
| Merrit Savener | 9/10 | 2954 days | 66% |
| Kah Yi Choong | 8/10 | 2954 days | 65% |
| Alexandra Coffey | 10/10 | 2985 days | 65% |
| Matiu Iraia | 9/10 | 2985 days | 64% |
| Laura Elliott | 10/10 | 3015 days | 64% |
| Clint Bradley | 5/10 | 3015 days | 48% |
| Felix Haget | 9/10 | 3015 days | 63% |
| sue Winterton | 8/10 | 3015 days | 62% |
| S H | 3/10 | 3046 days | 33% |
| Olli Jarva | 7/10 | 3046 days | 58% |
| Set Lee Chong | 9/10 | 3107 days | 59% |
| MING HUI FONG | 8/10 | 3168 days | 55% |
| Julie Costa | 9/10 | 3199 days | 54% |
| Medro Brodeur | 9/10 | 3199 days | 54% |
| Ylva Teleman | 10/10 | 3255 days | 52% |
| roger loyer | 8/10 | 3260 days | 51% |
| David Henry | 8/10 | 3260 days | 51% |
| Kilian Frank | 9/10 | 3260 days | 51% |
| Trine and Malin | 9/10 | 3262 days | 51% |
| Katey Bell | 7/10 | 3265 days | 48% |
| Natasha Startup | 10/10 | 3271 days | 51% |
| Ron Hawkins | 10/10 | 3288 days | 51% |
| Ana Masu | 9/10 | 3288 days | 50% |
| Heather Balch | 9/10 | 3288 days | 50% |
| Linda Livett | 9/10 | 3288 days | 50% |
| Lily Bruntsch | 7/10 | 3319 days | 46% |
| Slawomir Pegiel | 10/10 | 3319 days | 49% |
| Luiz Noldin | 9/10 | 3319 days | 49% |
| Dana Cranstone | 10/10 | 3319 days | 49% |
| Claudia Schaefer | 9/10 | 3333 days | 48% |
| Adam Pullinger | 9/10 | 3336 days | 48% |
| Kees Mol | 7/10 | 3350 days | 44% |
| Howard Hoshide | 9/10 | 3380 days | 46% |
| Danielle Sandahl | 10/10 | 3380 days | 46% |
| Diego Casanova | 8/10 | 3390 days | 45% |
| Colin Wuerthele | 10/10 | 3411 days | 45% |
| Ronel Coetzer | 9/10 | 3441 days | 43% |
| Marine Audoire | 10/10 | 3592 days | 36% |
| Adda Guðrún | 1/10 | 3594 days | 14% |
| Stacy Johnson | 4/10 | 3594 days | 23% |
| Hedwig Faust | 9/10 | 3594 days | 36% |
| Leisha Saxena | 7/10 | 3600 days | 33% |
| Mathilde | 8/10 | 3606 days | 35% |
| Helene Christensen | 8/10 | 3608 days | 35% |
| Marka Okrutny | 10/10 | 3609 days | 35% |
| Mette Elholm | 9/10 | 3611 days | 35% |
| Olivier Anciaux | 9/10 | 3618 days | 35% |
| Stephen Ophelder | 9/10 | 3625 days | 34% |
| Lauren Goebel | 8/10 | 3625 days | 34% |
| Helena Bond | 8/10 | 3630 days | 34% |
| Michaela Bartotini | 6/10 | 3640 days | 29% |
| Laura Schafer | 9/10 | 3643 days | 34% |
| Brianna Burd | 8/10 | 3658 days | 33% |
| Joanna and Shaun | 8/10 | 3665 days | 32% |
| Mikael Persson | 5/10 | 3666 days | 25% |
| Niels Hoogendooen | 9/10 | 3668 days | 32% |
| Alice Melker | 8/10 | 3669 days | 32% |
| Therese and Matthias | 7/10 | 3671 days | 30% |
| Pekka and Jonna | 9/10 | 3675 days | 32% |
| Josephine | 6/10 | 3680 days | 28% |
| Juliette Keyzer | 9/10 | 3682 days | 32% |
| Melissa Thomas | 9/10 | 3685 days | 32% |
| Adrian Pyrke | 8/10 | 3685 days | 31% |
| Jason Simpson | 10/10 | 3685 days | 32% |
| Alejandro Hahn | 9/10 | 3685 days | 32% |
| Malin Meier | 8/10 | 3708 days | 30% |
| Anna and Derck | 7/10 | 3715 days | 28% |
| lucille ramchundra | 8/10 | 3716 days | 30% |
| Iris Gigacher | 9/10 | 3744 days | 29% |
| Tommy Lynch | 8/10 | 3807 days | 26% |
| Benoit Lochin | 9/10 | 4019 days | 16% |
| Lucas Zegarek | 9/10 | 4050 days | 14% |
| Laurie | 9/10 | 4050 days | 14% |
| Alexis Leneveu | 8/10 | 4057 days | 14% |
| Jam Boggomann | 9/10 | 4077 days | 13% |
| tim winders | 9/10 | 4264 days | 4% |
| Xan Northman | 10/10 | 4264 days | 5% |
| Katharina Jacobs | 10/10 | 4295 days | 3% |
| Nick Giangreco | 3/10 | 4295 days | 1% |
| Julia Schabenberger | 8/10 | 4324 days | 2% |
| Alisa | 8/10 | 4324 days | 2% |
| Marie Toulemonde | 9/10 | 4335 days | 1% |
| Laura | 7/10 | 4350 days | 0% |
| Helene Andersen | 9/10 | 4351 days | 0% |
| Stephen Revah | 5/10 | 4353 days | 0% |
| d on amos | 10/10 | 4356 days | 0% |
| Gordon Thomas | 8/10 | 4359 days | 0% |
| Sophie Ball | 9/10 | 4384 days | 23% |
| Alexis Redor | 7/10 | 4387 days | 22% |
| Carina Borho | 8/10 | 4390 days | 23% |
| Markus Spitzmueller | 8/10 | 4391 days | 23% |
| Kristina | 9/10 | 4399 days | 23% |
| Volker | 9/10 | 4399 days | 23% |
| Laura Pleumeekers | 6/10 | 4401 days | 20% |
| Steve Sparkes | 9/10 | 4415 days | 23% |
| Deborah Chan | 9/10 | 4415 days | 23% |
| Matt Cook | 9/10 | 4446 days | 23% |
| philip recordon | 8/10 | 4476 days | 23% |
| Leon | 10/10 | 4507 days | 23% |
| laura porta | 10/10 | 4537 days | 23% |
| NIE SHENGXIAN | 9/10 | 4537 days | 23% |
| gannon murphy | 9/10 | 4629 days | 23% |
| tiny ruins | 10/10 | 4660 days | 23% |
| Don Bennett | 10/10 | 4690 days | 23% |
| Stientje van den Heuvel | 7/10 | 4707 days | 22% |
| Tom Somers | 7/10 | 4707 days | 22% |
| Verena | 8/10 | 4712 days | 23% |
| Anja S | 9/10 | 4712 days | 23% |
| Camille Coombes | 8/10 | 4714 days | 23% |
| Mathieu Maran | 8/10 | 4714 days | 23% |
| Evelina Johansson | 9/10 | 4720 days | 23% |
| Sofia Anderson | 9/10 | 4720 days | 23% |
| Raelene Vine | 7/10 | 4721 days | 22% |
| Rogier Ramaker | 8/10 | 4726 days | 23% |
| Tim Sautter | 4/10 | 4734 days | 15% |
| Dee | 10/10 | 4749 days | 23% |
| Dwharks | 8/10 | 4749 days | 23% |
| marypy | 6/10 | 4749 days | 20% |
| Inge | 9/10 | 4749 days | 23% |
| David Stannard | 10/10 | 4780 days | 23% |
| Daniel Bulach | 9/10 | 4780 days | 23% |
| Martyn Kool | 8/10 | 4797 days | 23% |
| Marieke | 7/10 | 4797 days | 22% |
| colmon | 10/10 | 4811 days | 23% |
| Thibault Bonenfant | 8/10 | 4817 days | 23% |
| Thys | 7/10 | 4823 days | 22% |
| John Freeman | 5/10 | 4827 days | 17% |
| Ton Franke | 8/10 | 4827 days | 23% |
| Michel Vourbraak | 8/10 | 4827 days | 23% |
| foxmccleod | 10/10 | 4841 days | 23% |
| vvarrasso | 5/10 | 4872 days | 17% |
| Pauline_Quentin | 10/10 | 4933 days | 23% |
| jeremyliang | 10/10 | 4964 days | 23% |
| Syarifah | 10/10 | 4994 days | 23% |
| Aggie | 10/10 | 5055 days | 23% |
| nej91 | 9/10 | 5055 days | 23% |
| Markus Frei | 8/10 | 5072 days | 23% |
| Be Groen | 6/10 | 5078 days | 20% |
| mpbiller | 8/10 | 5086 days | 23% |
| Keith Helen | 10/10 | 5086 days | 23% |
| Madeleine Mueller | 8/10 | 5091 days | 23% |
| Daniel & Manuela | 8/10 | 5092 days | 23% |
| Romla | 7/10 | 5093 days | 22% |
| Ronald Veldman | 7/10 | 5093 days | 22% |
| Kasten Madsen | 6/10 | 5095 days | 20% |
| Ryan Pynappels | 7/10 | 5097 days | 22% |
| Melanie | 7/10 | 5098 days | 22% |
| Ivouue & Alex | 9/10 | 5098 days | 23% |
| Houter | 8/10 | 5100 days | 23% |
| Mary Mitchell | 8/10 | 5100 days | 23% |
| Manuela Weber | 4/10 | 5100 days | 15% |
| Kimberley Mills | 8/10 | 5102 days | 23% |
| Jurg Pfaendler | 7/10 | 5103 days | 22% |
| Kim Thorsted | 7/10 | 5109 days | 22% |
| Claudia & Julian | 7/10 | 5113 days | 22% |
| Lotte Foged | 8/10 | 5113 days | 23% |
| Frank & Julia | 8/10 | 5114 days | 23% |
| JulesR | 7/10 | 5115 days | 22% |
| digbe | 8/10 | 5115 days | 23% |
| Marie Frank | 10/10 | 5115 days | 23% |
| Francis Corrigan | 6/10 | 5116 days | 20% |
| Sanne Ta Stroete | 7/10 | 5166 days | 22% |
| Sashia | 8/10 | 5167 days | 23% |
| Mark & Beth Kaufman | 7/10 | 5181 days | 22% |
| Chris Muller | 9/10 | 5181 days | 23% |
| Sarah and Soren | 6/10 | 5183 days | 20% |
| Jan & Marian | 6/10 | 5189 days | 20% |
| David & Mary-Jane Ryder | 8/10 | 5189 days | 23% |
| Michael Muhlwitz | 8/10 | 5192 days | 23% |
| BertvdK | 2/10 | 5207 days | 10% |
| hayleyemery | 10/10 | 5330 days | 23% |
| nwhitehead1 | 10/10 | 5330 days | 23% |
| joeandem | 10/10 | 5360 days | 23% |
| Karen | 9/10 | 5391 days | 23% |
| Stefan Elsenbruch | 7/10 | 5425 days | 22% |
| Thierry Meylan | 8/10 | 5428 days | 23% |
| Maureen Hardy | 3/10 | 5429 days | 12% |
| Sophie Burge | 8/10 | 5429 days | 23% |
| Danielle | 8/10 | 5430 days | 23% |
| Ilse & Thys | 8/10 | 5435 days | 23% |
| Frank & Ruth | 8/10 | 5436 days | 23% |
| Ed Ronan | 6/10 | 5437 days | 20% |
| Thorsten Grocholl | 8/10 | 5439 days | 23% |
| joke | 6/10 | 5439 days | 20% |
| alcatrazz | 3/10 | 5441 days | 12% |
| Monique | 8/10 | 5444 days | 23% |
| Jonathan Cree | 7/10 | 5445 days | 22% |
| Aln | 6/10 | 5446 days | 20% |
| Dave Allen | 5/10 | 5449 days | 17% |
| Victor Lewis | 9/10 | 5449 days | 23% |
| Roman & Esther | 7/10 | 5449 days | 22% |
| Ann-Katrine & Sille | 8/10 | 5450 days | 23% |
| Alan Munday | 8/10 | 5450 days | 23% |
| J van de Vlekkert | 9/10 | 5455 days | 23% |
| Kurmann/Kayser | 8/10 | 5458 days | 23% |
| H Hensen | 8/10 | 5466 days | 23% |
| Laura Hayes | 10/10 | 5467 days | 23% |
| Brian Lind | 8/10 | 5467 days | 23% |
| Angela | 7/10 | 5468 days | 22% |
| Marianne Astorp | 5/10 | 5471 days | 17% |
| Igor Filart | 8/10 | 5475 days | 23% |
| Claire Bulmer | 8/10 | 5475 days | 23% |
| Jan Holger Weib | 8/10 | 5476 days | 23% |
| dodo81 | 9/10 | 5480 days | 23% |
| Michellemarie | 10/10 | 5633 days | 23% |
| rinusm | 8/10 | 5753 days | 23% |
| Kavita | 9/10 | 5756 days | 23% |
| Polil | 7/10 | 5803 days | 22% |
| Andy | 10/10 | 5807 days | 23% |
| Hershell | 5/10 | 5809 days | 17% |
| Peter Schmidt | 5/10 | 5817 days | 17% |
| Schlaepfer | 8/10 | 5819 days | 23% |
| jongejan | 6/10 | 5823 days | 20% |
| Jannievan Osnabrugge | 4/10 | 5827 days | 15% |
| th schuermann | 5/10 | 5827 days | 17% |
| Malcolm Glad | 8/10 | 5830 days | 23% |
| Ronny | 9/10 | 5831 days | 23% |
| Lasse Olesen | 8/10 | 5838 days | 23% |
| Monica and Danie. | 8/10 | 5839 days | 23% |
| Annette Schmitt | 9/10 | 5839 days | 23% |
| Nadine Schaee | 8/10 | 5842 days | 23% |
| uleugel | 4/10 | 5854 days | 15% |
| Beute Jacob | 7/10 | 5858 days | 22% |
| Peter Tres | 8/10 | 5860 days | 23% |
| EA Anders | 4/10 | 5862 days | 15% |
| Astrio Gregersen | 8/10 | 5874 days | 23% |
| mariekef | 9/10 | 5891 days | 23% |
| bertramf | 10/10 | 5892 days | 23% |
| martint | 8/10 | 5900 days | 23% |
| katepat | 8/10 | 5907 days | 23% |
| Anita de Boer | 7/10 | 5909 days | 22% |
| Ulyate | 6/10 | 5918 days | 20% |
| Jeanette Larsen | 7/10 | 5919 days | 22% |
| Sara Reekmans | 9/10 | 5930 days | 23% |
| Emily and Alex | 9/10 | 5934 days | 23% |
| Emear Donnelly | 7/10 | 6072 days | 22% |
| ralphl | 8/10 | 6106 days | 23% |
| RolandV | 9/10 | 6135 days | 23% |
| suet | 7/10 | 6151 days | 22% |
| desl | 7/10 | 6151 days | 22% |
| Sally477 | 9/10 | 6152 days | 23% |
| Marc_N | 8/10 | 6152 days | 23% |
| StefanieA | 3/10 | 6153 days | 12% |
| Jelle | 7/10 | 6154 days | 22% |
| Dave Ashun | 7/10 | 6158 days | 22% |
| Thomas1646 | 8/10 | 6158 days | 23% |
| Lars | 9/10 | 6167 days | 23% |
| SteveW | 9/10 | 6170 days | 23% |
| TobiasK | 8/10 | 6170 days | 23% |
| Rob | 8/10 | 6175 days | 23% |
| Keith | 7/10 | 6175 days | 22% |
| Steve | 9/10 | 6185 days | 23% |
| Heather | 7/10 | 6188 days | 22% |
| Jason | 3/10 | 6190 days | 12% |
| Nikolaj | 9/10 | 6202 days | 23% |
| MattEngland | 9/10 | 6206 days | 23% |
| CharlotteC | 9/10 | 6206 days | 23% |
| SuenSwitzerland | 9/10 | 6210 days | 23% |
| Sheridan Hancock | 10/10 | 6210 days | 23% |
| Henk | 8/10 | 6216 days | 23% |
| Maxim | 9/10 | 6217 days | 23% |
| Rachel | 8/10 | 6217 days | 23% |
| Anna | 7/10 | 6218 days | 22% |
| Thomas | 10/10 | 6219 days | 23% |
| John | 9/10 | 6220 days | 23% |
| Miranda | 9/10 | 6228 days | 23% |
| hanna_and_matt | 10/10 | 6250 days | 23% |
| Jason | 7/10 | 6255 days | 22% |
| Erin | 10/10 | 6302 days | 23% |
| fiona bergin | 10/10 | 6315 days | 23% |
| Anthony | 8/10 | 6531 days | 23% |
| Elizabeth Woodruff | 9/10 | 6531 days | 23% |
| Miranda | 8/10 | 6552 days | 23% |
| Pete | 8/10 | 6640 days | 23% |
| ranker_34 | 8/10 | 6753 days | 23% |
| Jessica Callen | 8/10 | 6876 days | 23% |
| Beth | 8/10 | 6878 days | 23% |
| Fran | 8/10 | 6881 days | 23% |
| John | 9/10 | 6884 days | 23% |
| Jane | 8/10 | 6884 days | 23% |
| Chris | 7/10 | 6888 days | 22% |
| Jacob Mille | 8/10 | 6895 days | 23% |
| Yasmin Michael | 9/10 | 6917 days | 23% |
| Suzy | 7/10 | 6921 days | 22% |
| Janne | 8/10 | 6921 days | 23% |
| Andy | 7/10 | 6923 days | 22% |
| Sandra | 6/10 | 6923 days | 20% |
| Colin | 7/10 | 6925 days | 22% |
| Gillian | 8/10 | 6928 days | 23% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.14% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 50 days. The Spaceships experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.12% |
| 200 | -4.14% |
| 201 | -4.17% |
| 202 | -4.19% |
| 203 | -4.21% |
| … | … |
Balancing Adjustment
5.30% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
66%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.