Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
323 Valid Reviews
The Spaceships experience has a total of 338 reviews. There are 323 valid reviews that are included when calculating the ranking score and 15 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 323 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 5 |
|
2% |
78.64% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.64% and is based on 323 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 323 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
80.61%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stephania Zambrano | 1/10 | 1612 days | 76% |
| Kris Shead | 9/10 | 2282 days | 100% |
| Kevin Mcquade | 9/10 | 2282 days | 100% |
| Hayley | 8/10 | 2313 days | 98% |
| Carlos Pellegrini | 7/10 | 2343 days | 91% |
| Tony S | 9/10 | 2343 days | 97% |
| Ignacio Etchechoury | 9/10 | 2374 days | 96% |
| Mikhail Theodorus | 9/10 | 2527 days | 88% |
| Charlie Baggallay | 10/10 | 2557 days | 88% |
| Fred Conyers | 9/10 | 2557 days | 87% |
| Joze Peres | 3/10 | 2557 days | 47% |
| Michaela | 9/10 | 2616 days | 84% |
| Allison | 1/10 | 2616 days | 34% |
| Rike Pilz | 3/10 | 2616 days | 46% |
| Alice | 1/10 | 2616 days | 34% |
| Keisha Quinn | 10/10 | 2678 days | 82% |
| Laurent AUBERTIN | 8/10 | 2678 days | 80% |
| Esmee | 10/10 | 2678 days | 82% |
| Laura Mayer, Tobias Dürr | 4/10 | 2678 days | 53% |
| Nitasha Rehman | 7/10 | 2708 days | 75% |
| Celeste Schwarz | 7/10 | 2708 days | 75% |
| Jaclyn Mills | 9/10 | 2708 days | 80% |
| Hayley Pickering | 9/10 | 2708 days | 80% |
| Imrich Kiss | 9/10 | 2708 days | 80% |
| borha mohd zain | 1/10 | 2708 days | 32% |
| aLVARO Gonzalez | 10/10 | 2739 days | 79% |
| Suhui Hee | 8/10 | 2739 days | 77% |
| David Coleman | 9/10 | 2739 days | 78% |
| Susan Cook | 9/10 | 2892 days | 71% |
| Mark Fitzpatrick | 6/10 | 2922 days | 60% |
| Trina Ludwig | 8/10 | 2922 days | 69% |
| Katherine Hugh | 10/10 | 2981 days | 67% |
| Jacinta Norton | 8/10 | 3012 days | 64% |
| Heather ryckman | 4/10 | 3012 days | 43% |
| Merrit Savener | 9/10 | 3012 days | 65% |
| Kah Yi Choong | 8/10 | 3012 days | 64% |
| Alexandra Coffey | 10/10 | 3043 days | 64% |
| Matiu Iraia | 9/10 | 3043 days | 63% |
| Laura Elliott | 10/10 | 3073 days | 63% |
| Clint Bradley | 5/10 | 3073 days | 48% |
| Felix Haget | 9/10 | 3073 days | 62% |
| sue Winterton | 8/10 | 3073 days | 61% |
| S H | 3/10 | 3104 days | 33% |
| Olli Jarva | 7/10 | 3104 days | 57% |
| Set Lee Chong | 9/10 | 3165 days | 58% |
| MING HUI FONG | 8/10 | 3226 days | 54% |
| Julie Costa | 9/10 | 3257 days | 53% |
| Medro Brodeur | 9/10 | 3257 days | 53% |
| Ylva Teleman | 10/10 | 3313 days | 51% |
| roger loyer | 8/10 | 3318 days | 50% |
| David Henry | 8/10 | 3318 days | 50% |
| Kilian Frank | 9/10 | 3318 days | 50% |
| Trine and Malin | 9/10 | 3320 days | 50% |
| Katey Bell | 7/10 | 3323 days | 47% |
| Natasha Startup | 10/10 | 3329 days | 50% |
| Ron Hawkins | 10/10 | 3346 days | 49% |
| Ana Masu | 9/10 | 3346 days | 49% |
| Heather Balch | 9/10 | 3346 days | 49% |
| Linda Livett | 9/10 | 3346 days | 49% |
| Lily Bruntsch | 7/10 | 3377 days | 45% |
| Slawomir Pegiel | 10/10 | 3377 days | 48% |
| Luiz Noldin | 9/10 | 3377 days | 47% |
| Dana Cranstone | 10/10 | 3377 days | 48% |
| Claudia Schaefer | 9/10 | 3391 days | 47% |
| Adam Pullinger | 9/10 | 3394 days | 47% |
| Kees Mol | 7/10 | 3408 days | 43% |
| Howard Hoshide | 9/10 | 3438 days | 45% |
| Danielle Sandahl | 10/10 | 3438 days | 45% |
| Diego Casanova | 8/10 | 3448 days | 44% |
| Colin Wuerthele | 10/10 | 3469 days | 43% |
| Ronel Coetzer | 9/10 | 3499 days | 42% |
| Marine Audoire | 10/10 | 3650 days | 35% |
| Adda Guðrún | 1/10 | 3652 days | 14% |
| Stacy Johnson | 4/10 | 3652 days | 22% |
| Hedwig Faust | 9/10 | 3652 days | 34% |
| Leisha Saxena | 7/10 | 3658 days | 32% |
| Mathilde | 8/10 | 3664 days | 33% |
| Helene Christensen | 8/10 | 3666 days | 33% |
| Marka Okrutny | 10/10 | 3667 days | 34% |
| Mette Elholm | 9/10 | 3669 days | 33% |
| Olivier Anciaux | 9/10 | 3676 days | 33% |
| Stephen Ophelder | 9/10 | 3683 days | 33% |
| Lauren Goebel | 8/10 | 3683 days | 32% |
| Helena Bond | 8/10 | 3688 days | 32% |
| Michaela Bartotini | 6/10 | 3698 days | 28% |
| Laura Schafer | 9/10 | 3701 days | 32% |
| Brianna Burd | 8/10 | 3716 days | 31% |
| Joanna and Shaun | 8/10 | 3723 days | 31% |
| Mikael Persson | 5/10 | 3724 days | 24% |
| Niels Hoogendooen | 9/10 | 3726 days | 31% |
| Alice Melker | 8/10 | 3727 days | 30% |
| Therese and Matthias | 7/10 | 3729 days | 29% |
| Pekka and Jonna | 9/10 | 3733 days | 30% |
| Josephine | 6/10 | 3738 days | 26% |
| Juliette Keyzer | 9/10 | 3740 days | 30% |
| Melissa Thomas | 9/10 | 3743 days | 30% |
| Adrian Pyrke | 8/10 | 3743 days | 30% |
| Jason Simpson | 10/10 | 3743 days | 30% |
| Alejandro Hahn | 9/10 | 3743 days | 30% |
| Malin Meier | 8/10 | 3766 days | 28% |
| Anna and Derck | 7/10 | 3773 days | 27% |
| lucille ramchundra | 8/10 | 3774 days | 28% |
| Iris Gigacher | 9/10 | 3802 days | 27% |
| Tommy Lynch | 8/10 | 3865 days | 24% |
| Benoit Lochin | 9/10 | 4077 days | 14% |
| Lucas Zegarek | 9/10 | 4108 days | 12% |
| Laurie | 9/10 | 4108 days | 12% |
| Alexis Leneveu | 8/10 | 4115 days | 12% |
| Jam Boggomann | 9/10 | 4135 days | 11% |
| tim winders | 9/10 | 4322 days | 2% |
| Xan Northman | 10/10 | 4322 days | 2% |
| Katharina Jacobs | 10/10 | 4353 days | 1% |
| Nick Giangreco | 3/10 | 4353 days | 0% |
| Julia Schabenberger | 8/10 | 4382 days | 24% |
| Alisa | 8/10 | 4382 days | 24% |
| Marie Toulemonde | 9/10 | 4393 days | 24% |
| Laura | 7/10 | 4408 days | 22% |
| Helene Andersen | 9/10 | 4409 days | 24% |
| Stephen Revah | 5/10 | 4411 days | 18% |
| d on amos | 10/10 | 4414 days | 24% |
| Gordon Thomas | 8/10 | 4417 days | 24% |
| Sophie Ball | 9/10 | 4442 days | 24% |
| Alexis Redor | 7/10 | 4445 days | 22% |
| Carina Borho | 8/10 | 4448 days | 24% |
| Markus Spitzmueller | 8/10 | 4449 days | 24% |
| Kristina | 9/10 | 4457 days | 24% |
| Volker | 9/10 | 4457 days | 24% |
| Laura Pleumeekers | 6/10 | 4459 days | 21% |
| Steve Sparkes | 9/10 | 4473 days | 24% |
| Deborah Chan | 9/10 | 4473 days | 24% |
| Matt Cook | 9/10 | 4504 days | 24% |
| philip recordon | 8/10 | 4534 days | 24% |
| Leon | 10/10 | 4565 days | 24% |
| laura porta | 10/10 | 4595 days | 24% |
| NIE SHENGXIAN | 9/10 | 4595 days | 24% |
| gannon murphy | 9/10 | 4687 days | 24% |
| tiny ruins | 10/10 | 4718 days | 24% |
| Don Bennett | 10/10 | 4748 days | 24% |
| Stientje van den Heuvel | 7/10 | 4765 days | 22% |
| Tom Somers | 7/10 | 4765 days | 22% |
| Verena | 8/10 | 4770 days | 24% |
| Anja S | 9/10 | 4770 days | 24% |
| Camille Coombes | 8/10 | 4772 days | 24% |
| Mathieu Maran | 8/10 | 4772 days | 24% |
| Evelina Johansson | 9/10 | 4778 days | 24% |
| Sofia Anderson | 9/10 | 4778 days | 24% |
| Raelene Vine | 7/10 | 4779 days | 22% |
| Rogier Ramaker | 8/10 | 4784 days | 24% |
| Tim Sautter | 4/10 | 4792 days | 15% |
| Dee | 10/10 | 4807 days | 24% |
| Dwharks | 8/10 | 4807 days | 24% |
| marypy | 6/10 | 4807 days | 21% |
| Inge | 9/10 | 4807 days | 24% |
| David Stannard | 10/10 | 4838 days | 24% |
| Daniel Bulach | 9/10 | 4838 days | 24% |
| Martyn Kool | 8/10 | 4855 days | 24% |
| Marieke | 7/10 | 4855 days | 22% |
| colmon | 10/10 | 4869 days | 24% |
| Thibault Bonenfant | 8/10 | 4875 days | 24% |
| Thys | 7/10 | 4881 days | 22% |
| John Freeman | 5/10 | 4885 days | 18% |
| Ton Franke | 8/10 | 4885 days | 24% |
| Michel Vourbraak | 8/10 | 4885 days | 24% |
| foxmccleod | 10/10 | 4899 days | 24% |
| vvarrasso | 5/10 | 4930 days | 18% |
| Pauline_Quentin | 10/10 | 4991 days | 24% |
| jeremyliang | 10/10 | 5022 days | 24% |
| Syarifah | 10/10 | 5052 days | 24% |
| Aggie | 10/10 | 5113 days | 24% |
| nej91 | 9/10 | 5113 days | 24% |
| Markus Frei | 8/10 | 5130 days | 24% |
| Be Groen | 6/10 | 5136 days | 21% |
| mpbiller | 8/10 | 5144 days | 24% |
| Keith Helen | 10/10 | 5144 days | 24% |
| Madeleine Mueller | 8/10 | 5149 days | 24% |
| Daniel & Manuela | 8/10 | 5150 days | 24% |
| Romla | 7/10 | 5151 days | 22% |
| Ronald Veldman | 7/10 | 5151 days | 22% |
| Kasten Madsen | 6/10 | 5153 days | 21% |
| Ryan Pynappels | 7/10 | 5155 days | 22% |
| Melanie | 7/10 | 5156 days | 22% |
| Ivouue & Alex | 9/10 | 5156 days | 24% |
| Houter | 8/10 | 5158 days | 24% |
| Mary Mitchell | 8/10 | 5158 days | 24% |
| Manuela Weber | 4/10 | 5158 days | 15% |
| Kimberley Mills | 8/10 | 5160 days | 24% |
| Jurg Pfaendler | 7/10 | 5161 days | 22% |
| Kim Thorsted | 7/10 | 5167 days | 22% |
| Claudia & Julian | 7/10 | 5171 days | 22% |
| Lotte Foged | 8/10 | 5171 days | 24% |
| Frank & Julia | 8/10 | 5172 days | 24% |
| JulesR | 7/10 | 5173 days | 22% |
| digbe | 8/10 | 5173 days | 24% |
| Marie Frank | 10/10 | 5173 days | 24% |
| Francis Corrigan | 6/10 | 5174 days | 21% |
| Sanne Ta Stroete | 7/10 | 5224 days | 22% |
| Sashia | 8/10 | 5225 days | 24% |
| Mark & Beth Kaufman | 7/10 | 5239 days | 22% |
| Chris Muller | 9/10 | 5239 days | 24% |
| Sarah and Soren | 6/10 | 5241 days | 21% |
| Jan & Marian | 6/10 | 5247 days | 21% |
| David & Mary-Jane Ryder | 8/10 | 5247 days | 24% |
| Michael Muhlwitz | 8/10 | 5250 days | 24% |
| BertvdK | 2/10 | 5265 days | 11% |
| hayleyemery | 10/10 | 5388 days | 24% |
| nwhitehead1 | 10/10 | 5388 days | 24% |
| joeandem | 10/10 | 5418 days | 24% |
| Karen | 9/10 | 5449 days | 24% |
| Stefan Elsenbruch | 7/10 | 5483 days | 22% |
| Thierry Meylan | 8/10 | 5486 days | 24% |
| Maureen Hardy | 3/10 | 5487 days | 13% |
| Sophie Burge | 8/10 | 5487 days | 24% |
| Danielle | 8/10 | 5488 days | 24% |
| Ilse & Thys | 8/10 | 5493 days | 24% |
| Frank & Ruth | 8/10 | 5494 days | 24% |
| Ed Ronan | 6/10 | 5495 days | 21% |
| Thorsten Grocholl | 8/10 | 5497 days | 24% |
| joke | 6/10 | 5497 days | 21% |
| alcatrazz | 3/10 | 5499 days | 13% |
| Monique | 8/10 | 5502 days | 24% |
| Jonathan Cree | 7/10 | 5503 days | 22% |
| Aln | 6/10 | 5504 days | 21% |
| Dave Allen | 5/10 | 5507 days | 18% |
| Victor Lewis | 9/10 | 5507 days | 24% |
| Roman & Esther | 7/10 | 5507 days | 22% |
| Ann-Katrine & Sille | 8/10 | 5508 days | 24% |
| Alan Munday | 8/10 | 5508 days | 24% |
| J van de Vlekkert | 9/10 | 5513 days | 24% |
| Kurmann/Kayser | 8/10 | 5516 days | 24% |
| H Hensen | 8/10 | 5524 days | 24% |
| Laura Hayes | 10/10 | 5525 days | 24% |
| Brian Lind | 8/10 | 5525 days | 24% |
| Angela | 7/10 | 5526 days | 22% |
| Marianne Astorp | 5/10 | 5529 days | 18% |
| Igor Filart | 8/10 | 5533 days | 24% |
| Claire Bulmer | 8/10 | 5533 days | 24% |
| Jan Holger Weib | 8/10 | 5534 days | 24% |
| dodo81 | 9/10 | 5538 days | 24% |
| Michellemarie | 10/10 | 5691 days | 24% |
| rinusm | 8/10 | 5811 days | 24% |
| Kavita | 9/10 | 5814 days | 24% |
| Polil | 7/10 | 5861 days | 22% |
| Andy | 10/10 | 5865 days | 24% |
| Hershell | 5/10 | 5867 days | 18% |
| Peter Schmidt | 5/10 | 5875 days | 18% |
| Schlaepfer | 8/10 | 5877 days | 24% |
| jongejan | 6/10 | 5881 days | 21% |
| Jannievan Osnabrugge | 4/10 | 5885 days | 15% |
| th schuermann | 5/10 | 5885 days | 18% |
| Malcolm Glad | 8/10 | 5888 days | 24% |
| Ronny | 9/10 | 5889 days | 24% |
| Lasse Olesen | 8/10 | 5896 days | 24% |
| Monica and Danie. | 8/10 | 5897 days | 24% |
| Annette Schmitt | 9/10 | 5897 days | 24% |
| Nadine Schaee | 8/10 | 5900 days | 24% |
| uleugel | 4/10 | 5912 days | 15% |
| Beute Jacob | 7/10 | 5916 days | 22% |
| Peter Tres | 8/10 | 5918 days | 24% |
| EA Anders | 4/10 | 5920 days | 15% |
| Astrio Gregersen | 8/10 | 5932 days | 24% |
| mariekef | 9/10 | 5949 days | 24% |
| bertramf | 10/10 | 5950 days | 24% |
| martint | 8/10 | 5958 days | 24% |
| katepat | 8/10 | 5965 days | 24% |
| Anita de Boer | 7/10 | 5967 days | 22% |
| Ulyate | 6/10 | 5976 days | 21% |
| Jeanette Larsen | 7/10 | 5977 days | 22% |
| Sara Reekmans | 9/10 | 5988 days | 24% |
| Emily and Alex | 9/10 | 5992 days | 24% |
| Emear Donnelly | 7/10 | 6130 days | 22% |
| ralphl | 8/10 | 6164 days | 24% |
| RolandV | 9/10 | 6193 days | 24% |
| suet | 7/10 | 6209 days | 22% |
| desl | 7/10 | 6209 days | 22% |
| Sally477 | 9/10 | 6210 days | 24% |
| Marc_N | 8/10 | 6210 days | 24% |
| StefanieA | 3/10 | 6211 days | 13% |
| Jelle | 7/10 | 6212 days | 22% |
| Dave Ashun | 7/10 | 6216 days | 22% |
| Thomas1646 | 8/10 | 6216 days | 24% |
| Lars | 9/10 | 6225 days | 24% |
| SteveW | 9/10 | 6228 days | 24% |
| TobiasK | 8/10 | 6228 days | 24% |
| Rob | 8/10 | 6232 days | 24% |
| Keith | 7/10 | 6233 days | 22% |
| Steve | 9/10 | 6243 days | 24% |
| Heather | 7/10 | 6245 days | 22% |
| Jason | 3/10 | 6248 days | 13% |
| Nikolaj | 9/10 | 6259 days | 24% |
| MattEngland | 9/10 | 6264 days | 24% |
| CharlotteC | 9/10 | 6264 days | 24% |
| SuenSwitzerland | 9/10 | 6268 days | 24% |
| Sheridan Hancock | 10/10 | 6268 days | 24% |
| Henk | 8/10 | 6273 days | 24% |
| Maxim | 9/10 | 6275 days | 24% |
| Rachel | 8/10 | 6275 days | 24% |
| Anna | 7/10 | 6276 days | 22% |
| Thomas | 10/10 | 6277 days | 24% |
| John | 9/10 | 6278 days | 24% |
| Miranda | 9/10 | 6285 days | 24% |
| hanna_and_matt | 10/10 | 6308 days | 24% |
| Jason | 7/10 | 6313 days | 22% |
| Erin | 10/10 | 6360 days | 24% |
| fiona bergin | 10/10 | 6373 days | 24% |
| Anthony | 8/10 | 6589 days | 24% |
| Elizabeth Woodruff | 9/10 | 6589 days | 24% |
| Miranda | 8/10 | 6610 days | 24% |
| Pete | 8/10 | 6698 days | 24% |
| ranker_34 | 8/10 | 6811 days | 24% |
| Jessica Callen | 8/10 | 6934 days | 24% |
| Beth | 8/10 | 6936 days | 24% |
| Fran | 8/10 | 6939 days | 24% |
| John | 9/10 | 6942 days | 24% |
| Jane | 8/10 | 6942 days | 24% |
| Chris | 7/10 | 6946 days | 22% |
| Jacob Mille | 8/10 | 6953 days | 24% |
| Yasmin Michael | 9/10 | 6975 days | 24% |
| Suzy | 7/10 | 6979 days | 22% |
| Janne | 8/10 | 6979 days | 24% |
| Andy | 7/10 | 6981 days | 22% |
| Sandra | 6/10 | 6981 days | 21% |
| Colin | 7/10 | 6983 days | 22% |
| Gillian | 8/10 | 6986 days | 24% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.74% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 60 days. The Spaceships experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.68% |
| 198 | -3.70% |
| 199 | -3.72% |
| 200 | -3.74% |
| 201 | -3.76% |
| 202 | -3.77% |
| 203 | -3.79% |
| … | … |
Balancing Adjustment
5.11% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
66%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.