Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
323 Valid Reviews
The Spaceships experience has a total of 338 reviews. There are 323 valid reviews that are included when calculating the ranking score and 15 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 323 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 5 |
|
2% |
78.64% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.64% and is based on 323 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 323 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
80.46%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stephania Zambrano | 1/10 | 1495 days | 100% |
| Kris Shead | 9/10 | 2164 days | 94% |
| Kevin Mcquade | 9/10 | 2164 days | 94% |
| Hayley | 8/10 | 2196 days | 92% |
| Carlos Pellegrini | 7/10 | 2225 days | 86% |
| Tony S | 9/10 | 2225 days | 92% |
| Ignacio Etchechoury | 9/10 | 2256 days | 90% |
| Mikhail Theodorus | 9/10 | 2409 days | 84% |
| Charlie Baggallay | 10/10 | 2439 days | 83% |
| Fred Conyers | 9/10 | 2439 days | 82% |
| Joze Peres | 3/10 | 2440 days | 45% |
| Michaela | 9/10 | 2499 days | 80% |
| Allison | 1/10 | 2499 days | 32% |
| Rike Pilz | 3/10 | 2499 days | 43% |
| Alice | 1/10 | 2499 days | 32% |
| Keisha Quinn | 10/10 | 2560 days | 78% |
| Laurent AUBERTIN | 8/10 | 2560 days | 76% |
| Esmee | 10/10 | 2561 days | 78% |
| Laura Mayer, Tobias Dürr | 4/10 | 2561 days | 51% |
| Nitasha Rehman | 7/10 | 2590 days | 71% |
| Celeste Schwarz | 7/10 | 2590 days | 71% |
| Jaclyn Mills | 9/10 | 2590 days | 76% |
| Hayley Pickering | 9/10 | 2590 days | 76% |
| Imrich Kiss | 9/10 | 2591 days | 76% |
| borha mohd zain | 1/10 | 2591 days | 31% |
| aLVARO Gonzalez | 10/10 | 2621 days | 75% |
| Suhui Hee | 8/10 | 2621 days | 74% |
| David Coleman | 9/10 | 2621 days | 75% |
| Susan Cook | 9/10 | 2774 days | 68% |
| Mark Fitzpatrick | 6/10 | 2804 days | 58% |
| Trina Ludwig | 8/10 | 2804 days | 66% |
| Katherine Hugh | 10/10 | 2863 days | 65% |
| Jacinta Norton | 8/10 | 2894 days | 62% |
| Heather ryckman | 4/10 | 2894 days | 41% |
| Merrit Savener | 9/10 | 2894 days | 63% |
| Kah Yi Choong | 8/10 | 2894 days | 62% |
| Alexandra Coffey | 10/10 | 2925 days | 62% |
| Matiu Iraia | 9/10 | 2925 days | 62% |
| Laura Elliott | 10/10 | 2955 days | 61% |
| Clint Bradley | 5/10 | 2955 days | 46% |
| Felix Haget | 9/10 | 2955 days | 60% |
| sue Winterton | 8/10 | 2955 days | 60% |
| S H | 3/10 | 2986 days | 32% |
| Olli Jarva | 7/10 | 2986 days | 55% |
| Set Lee Chong | 9/10 | 3047 days | 56% |
| MING HUI FONG | 8/10 | 3108 days | 53% |
| Julie Costa | 9/10 | 3139 days | 52% |
| Medro Brodeur | 9/10 | 3139 days | 52% |
| Ylva Teleman | 10/10 | 3196 days | 50% |
| roger loyer | 8/10 | 3200 days | 49% |
| David Henry | 8/10 | 3200 days | 49% |
| Kilian Frank | 9/10 | 3200 days | 50% |
| Trine and Malin | 9/10 | 3203 days | 50% |
| Katey Bell | 7/10 | 3206 days | 46% |
| Natasha Startup | 10/10 | 3212 days | 50% |
| Ron Hawkins | 10/10 | 3228 days | 49% |
| Ana Masu | 9/10 | 3228 days | 49% |
| Heather Balch | 9/10 | 3228 days | 49% |
| Linda Livett | 9/10 | 3228 days | 49% |
| Lily Bruntsch | 7/10 | 3259 days | 44% |
| Slawomir Pegiel | 10/10 | 3259 days | 48% |
| Luiz Noldin | 9/10 | 3259 days | 47% |
| Dana Cranstone | 10/10 | 3260 days | 48% |
| Claudia Schaefer | 9/10 | 3274 days | 47% |
| Adam Pullinger | 9/10 | 3277 days | 46% |
| Kees Mol | 7/10 | 3291 days | 43% |
| Howard Hoshide | 9/10 | 3320 days | 45% |
| Danielle Sandahl | 10/10 | 3320 days | 45% |
| Diego Casanova | 8/10 | 3331 days | 44% |
| Colin Wuerthele | 10/10 | 3351 days | 44% |
| Ronel Coetzer | 9/10 | 3381 days | 42% |
| Marine Audoire | 10/10 | 3533 days | 36% |
| Adda Guðrún | 1/10 | 3534 days | 14% |
| Stacy Johnson | 4/10 | 3534 days | 23% |
| Hedwig Faust | 9/10 | 3534 days | 35% |
| Leisha Saxena | 7/10 | 3541 days | 33% |
| Mathilde | 8/10 | 3547 days | 34% |
| Helene Christensen | 8/10 | 3549 days | 34% |
| Marka Okrutny | 10/10 | 3550 days | 35% |
| Mette Elholm | 9/10 | 3552 days | 35% |
| Olivier Anciaux | 9/10 | 3559 days | 34% |
| Stephen Ophelder | 9/10 | 3566 days | 34% |
| Lauren Goebel | 8/10 | 3566 days | 34% |
| Helena Bond | 8/10 | 3571 days | 33% |
| Michaela Bartotini | 6/10 | 3581 days | 29% |
| Laura Schafer | 9/10 | 3584 days | 33% |
| Brianna Burd | 8/10 | 3599 days | 32% |
| Joanna and Shaun | 8/10 | 3606 days | 32% |
| Mikael Persson | 5/10 | 3607 days | 25% |
| Niels Hoogendooen | 9/10 | 3609 days | 32% |
| Alice Melker | 8/10 | 3610 days | 32% |
| Therese and Matthias | 7/10 | 3612 days | 30% |
| Pekka and Jonna | 9/10 | 3616 days | 32% |
| Josephine | 6/10 | 3621 days | 27% |
| Juliette Keyzer | 9/10 | 3623 days | 32% |
| Melissa Thomas | 9/10 | 3625 days | 31% |
| Adrian Pyrke | 8/10 | 3625 days | 31% |
| Jason Simpson | 10/10 | 3625 days | 32% |
| Alejandro Hahn | 9/10 | 3625 days | 31% |
| Malin Meier | 8/10 | 3649 days | 30% |
| Anna and Derck | 7/10 | 3656 days | 28% |
| lucille ramchundra | 8/10 | 3656 days | 30% |
| Iris Gigacher | 9/10 | 3685 days | 29% |
| Tommy Lynch | 8/10 | 3747 days | 26% |
| Benoit Lochin | 9/10 | 3960 days | 17% |
| Lucas Zegarek | 9/10 | 3990 days | 16% |
| Laurie | 9/10 | 3990 days | 16% |
| Alexis Leneveu | 8/10 | 3998 days | 15% |
| Jam Boggomann | 9/10 | 4018 days | 15% |
| tim winders | 9/10 | 4204 days | 7% |
| Xan Northman | 10/10 | 4204 days | 7% |
| Katharina Jacobs | 10/10 | 4235 days | 5% |
| Nick Giangreco | 3/10 | 4235 days | 2% |
| Julia Schabenberger | 8/10 | 4265 days | 4% |
| Alisa | 8/10 | 4265 days | 4% |
| Marie Toulemonde | 9/10 | 4276 days | 3% |
| Laura | 7/10 | 4291 days | 3% |
| Helene Andersen | 9/10 | 4292 days | 3% |
| Stephen Revah | 5/10 | 4294 days | 2% |
| d on amos | 10/10 | 4297 days | 3% |
| Gordon Thomas | 8/10 | 4300 days | 2% |
| Sophie Ball | 9/10 | 4325 days | 1% |
| Alexis Redor | 7/10 | 4328 days | 1% |
| Carina Borho | 8/10 | 4331 days | 1% |
| Markus Spitzmueller | 8/10 | 4332 days | 1% |
| Kristina | 9/10 | 4340 days | 1% |
| Volker | 9/10 | 4340 days | 1% |
| Laura Pleumeekers | 6/10 | 4342 days | 0% |
| Steve Sparkes | 9/10 | 4356 days | 0% |
| Deborah Chan | 9/10 | 4356 days | 0% |
| Matt Cook | 9/10 | 4387 days | 21% |
| philip recordon | 8/10 | 4417 days | 21% |
| Leon | 10/10 | 4448 days | 21% |
| laura porta | 10/10 | 4477 days | 21% |
| NIE SHENGXIAN | 9/10 | 4477 days | 21% |
| gannon murphy | 9/10 | 4569 days | 21% |
| tiny ruins | 10/10 | 4600 days | 21% |
| Don Bennett | 10/10 | 4631 days | 21% |
| Stientje van den Heuvel | 7/10 | 4648 days | 20% |
| Tom Somers | 7/10 | 4648 days | 20% |
| Verena | 8/10 | 4653 days | 21% |
| Anja S | 9/10 | 4653 days | 21% |
| Camille Coombes | 8/10 | 4655 days | 21% |
| Mathieu Maran | 8/10 | 4655 days | 21% |
| Evelina Johansson | 9/10 | 4661 days | 21% |
| Sofia Anderson | 9/10 | 4661 days | 21% |
| Raelene Vine | 7/10 | 4662 days | 20% |
| Rogier Ramaker | 8/10 | 4667 days | 21% |
| Tim Sautter | 4/10 | 4675 days | 13% |
| Dee | 10/10 | 4690 days | 21% |
| Dwharks | 8/10 | 4690 days | 21% |
| marypy | 6/10 | 4690 days | 18% |
| Inge | 9/10 | 4690 days | 21% |
| David Stannard | 10/10 | 4721 days | 21% |
| Daniel Bulach | 9/10 | 4721 days | 21% |
| Martyn Kool | 8/10 | 4738 days | 21% |
| Marieke | 7/10 | 4738 days | 20% |
| colmon | 10/10 | 4752 days | 21% |
| Thibault Bonenfant | 8/10 | 4758 days | 21% |
| Thys | 7/10 | 4764 days | 20% |
| John Freeman | 5/10 | 4768 days | 16% |
| Ton Franke | 8/10 | 4768 days | 21% |
| Michel Vourbraak | 8/10 | 4768 days | 21% |
| foxmccleod | 10/10 | 4782 days | 21% |
| vvarrasso | 5/10 | 4813 days | 16% |
| Pauline_Quentin | 10/10 | 4873 days | 21% |
| jeremyliang | 10/10 | 4904 days | 21% |
| Syarifah | 10/10 | 4934 days | 21% |
| Aggie | 10/10 | 4996 days | 21% |
| nej91 | 9/10 | 4996 days | 21% |
| Markus Frei | 8/10 | 5013 days | 21% |
| Be Groen | 6/10 | 5019 days | 18% |
| mpbiller | 8/10 | 5027 days | 21% |
| Keith Helen | 10/10 | 5027 days | 21% |
| Madeleine Mueller | 8/10 | 5032 days | 21% |
| Daniel & Manuela | 8/10 | 5033 days | 21% |
| Romla | 7/10 | 5034 days | 20% |
| Ronald Veldman | 7/10 | 5034 days | 20% |
| Kasten Madsen | 6/10 | 5036 days | 18% |
| Ryan Pynappels | 7/10 | 5038 days | 20% |
| Melanie | 7/10 | 5039 days | 20% |
| Ivouue & Alex | 9/10 | 5039 days | 21% |
| Houter | 8/10 | 5041 days | 21% |
| Mary Mitchell | 8/10 | 5041 days | 21% |
| Manuela Weber | 4/10 | 5041 days | 13% |
| Kimberley Mills | 8/10 | 5043 days | 21% |
| Jurg Pfaendler | 7/10 | 5044 days | 20% |
| Kim Thorsted | 7/10 | 5050 days | 20% |
| Claudia & Julian | 7/10 | 5054 days | 20% |
| Lotte Foged | 8/10 | 5054 days | 21% |
| Frank & Julia | 8/10 | 5055 days | 21% |
| JulesR | 7/10 | 5056 days | 20% |
| digbe | 8/10 | 5056 days | 21% |
| Marie Frank | 10/10 | 5056 days | 21% |
| Francis Corrigan | 6/10 | 5057 days | 18% |
| Sanne Ta Stroete | 7/10 | 5107 days | 20% |
| Sashia | 8/10 | 5108 days | 21% |
| Mark & Beth Kaufman | 7/10 | 5122 days | 20% |
| Chris Muller | 9/10 | 5122 days | 21% |
| Sarah and Soren | 6/10 | 5124 days | 18% |
| Jan & Marian | 6/10 | 5130 days | 18% |
| David & Mary-Jane Ryder | 8/10 | 5130 days | 21% |
| Michael Muhlwitz | 8/10 | 5133 days | 21% |
| BertvdK | 2/10 | 5148 days | 9% |
| hayleyemery | 10/10 | 5270 days | 21% |
| nwhitehead1 | 10/10 | 5270 days | 21% |
| joeandem | 10/10 | 5300 days | 21% |
| Karen | 9/10 | 5331 days | 21% |
| Stefan Elsenbruch | 7/10 | 5366 days | 20% |
| Thierry Meylan | 8/10 | 5369 days | 21% |
| Maureen Hardy | 3/10 | 5370 days | 11% |
| Sophie Burge | 8/10 | 5370 days | 21% |
| Danielle | 8/10 | 5371 days | 21% |
| Ilse & Thys | 8/10 | 5376 days | 21% |
| Frank & Ruth | 8/10 | 5377 days | 21% |
| Ed Ronan | 6/10 | 5378 days | 18% |
| Thorsten Grocholl | 8/10 | 5380 days | 21% |
| joke | 6/10 | 5380 days | 18% |
| alcatrazz | 3/10 | 5382 days | 11% |
| Monique | 8/10 | 5385 days | 21% |
| Jonathan Cree | 7/10 | 5386 days | 20% |
| Aln | 6/10 | 5387 days | 18% |
| Dave Allen | 5/10 | 5390 days | 16% |
| Victor Lewis | 9/10 | 5390 days | 21% |
| Roman & Esther | 7/10 | 5390 days | 20% |
| Ann-Katrine & Sille | 8/10 | 5391 days | 21% |
| Alan Munday | 8/10 | 5391 days | 21% |
| J van de Vlekkert | 9/10 | 5396 days | 21% |
| Kurmann/Kayser | 8/10 | 5399 days | 21% |
| H Hensen | 8/10 | 5407 days | 21% |
| Laura Hayes | 10/10 | 5408 days | 21% |
| Brian Lind | 8/10 | 5408 days | 21% |
| Angela | 7/10 | 5409 days | 20% |
| Marianne Astorp | 5/10 | 5412 days | 16% |
| Igor Filart | 8/10 | 5416 days | 21% |
| Claire Bulmer | 8/10 | 5416 days | 21% |
| Jan Holger Weib | 8/10 | 5417 days | 21% |
| dodo81 | 9/10 | 5421 days | 21% |
| Michellemarie | 10/10 | 5573 days | 21% |
| rinusm | 8/10 | 5693 days | 21% |
| Kavita | 9/10 | 5696 days | 21% |
| Polil | 7/10 | 5744 days | 20% |
| Andy | 10/10 | 5748 days | 21% |
| Hershell | 5/10 | 5750 days | 16% |
| Peter Schmidt | 5/10 | 5758 days | 16% |
| Schlaepfer | 8/10 | 5760 days | 21% |
| jongejan | 6/10 | 5764 days | 18% |
| Jannievan Osnabrugge | 4/10 | 5768 days | 13% |
| th schuermann | 5/10 | 5768 days | 16% |
| Malcolm Glad | 8/10 | 5771 days | 21% |
| Ronny | 9/10 | 5772 days | 21% |
| Lasse Olesen | 8/10 | 5779 days | 21% |
| Monica and Danie. | 8/10 | 5780 days | 21% |
| Annette Schmitt | 9/10 | 5780 days | 21% |
| Nadine Schaee | 8/10 | 5783 days | 21% |
| uleugel | 4/10 | 5795 days | 13% |
| Beute Jacob | 7/10 | 5799 days | 20% |
| Peter Tres | 8/10 | 5801 days | 21% |
| EA Anders | 4/10 | 5803 days | 13% |
| Astrio Gregersen | 8/10 | 5815 days | 21% |
| mariekef | 9/10 | 5832 days | 21% |
| bertramf | 10/10 | 5833 days | 21% |
| martint | 8/10 | 5841 days | 21% |
| katepat | 8/10 | 5848 days | 21% |
| Anita de Boer | 7/10 | 5850 days | 20% |
| Ulyate | 6/10 | 5859 days | 18% |
| Jeanette Larsen | 7/10 | 5860 days | 20% |
| Sara Reekmans | 9/10 | 5871 days | 21% |
| Emily and Alex | 9/10 | 5875 days | 21% |
| Emear Donnelly | 7/10 | 6012 days | 20% |
| ralphl | 8/10 | 6046 days | 21% |
| RolandV | 9/10 | 6075 days | 21% |
| suet | 7/10 | 6092 days | 20% |
| desl | 7/10 | 6092 days | 20% |
| Sally477 | 9/10 | 6092 days | 21% |
| Marc_N | 8/10 | 6093 days | 21% |
| StefanieA | 3/10 | 6094 days | 11% |
| Jelle | 7/10 | 6095 days | 20% |
| Dave Ashun | 7/10 | 6099 days | 20% |
| Thomas1646 | 8/10 | 6099 days | 21% |
| Lars | 9/10 | 6108 days | 21% |
| SteveW | 9/10 | 6111 days | 21% |
| TobiasK | 8/10 | 6111 days | 21% |
| Rob | 8/10 | 6115 days | 21% |
| Keith | 7/10 | 6116 days | 20% |
| Steve | 9/10 | 6126 days | 21% |
| Heather | 7/10 | 6128 days | 20% |
| Jason | 3/10 | 6131 days | 11% |
| Nikolaj | 9/10 | 6142 days | 21% |
| MattEngland | 9/10 | 6147 days | 21% |
| CharlotteC | 9/10 | 6147 days | 21% |
| SuenSwitzerland | 9/10 | 6151 days | 21% |
| Sheridan Hancock | 10/10 | 6151 days | 21% |
| Henk | 8/10 | 6156 days | 21% |
| Maxim | 9/10 | 6158 days | 21% |
| Rachel | 8/10 | 6158 days | 21% |
| Anna | 7/10 | 6159 days | 20% |
| Thomas | 10/10 | 6160 days | 21% |
| John | 9/10 | 6161 days | 21% |
| Miranda | 9/10 | 6168 days | 21% |
| hanna_and_matt | 10/10 | 6191 days | 21% |
| Jason | 7/10 | 6196 days | 20% |
| Erin | 10/10 | 6243 days | 21% |
| fiona bergin | 10/10 | 6255 days | 21% |
| Anthony | 8/10 | 6472 days | 21% |
| Elizabeth Woodruff | 9/10 | 6472 days | 21% |
| Miranda | 8/10 | 6493 days | 21% |
| Pete | 8/10 | 6581 days | 21% |
| ranker_34 | 8/10 | 6693 days | 21% |
| Jessica Callen | 8/10 | 6816 days | 21% |
| Beth | 8/10 | 6818 days | 21% |
| Fran | 8/10 | 6821 days | 21% |
| John | 9/10 | 6824 days | 21% |
| Jane | 8/10 | 6824 days | 21% |
| Chris | 7/10 | 6828 days | 20% |
| Jacob Mille | 8/10 | 6835 days | 21% |
| Yasmin Michael | 9/10 | 6858 days | 21% |
| Suzy | 7/10 | 6862 days | 20% |
| Janne | 8/10 | 6862 days | 21% |
| Andy | 7/10 | 6864 days | 20% |
| Sandra | 6/10 | 6864 days | 18% |
| Colin | 7/10 | 6866 days | 20% |
| Gillian | 8/10 | 6869 days | 21% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Spaceships experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
5.32% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
66%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.