Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
323 Valid Reviews
The Spaceships experience has a total of 338 reviews. There are 323 valid reviews that are included when calculating the ranking score and 15 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 323 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 5 |
|
2% |
78.64% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.64% and is based on 323 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 323 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
80.48%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stephania Zambrano | 1/10 | 1510 days | 100% |
| Kris Shead | 9/10 | 2179 days | 99% |
| Kevin Mcquade | 9/10 | 2179 days | 99% |
| Hayley | 8/10 | 2211 days | 96% |
| Carlos Pellegrini | 7/10 | 2240 days | 90% |
| Tony S | 9/10 | 2240 days | 96% |
| Ignacio Etchechoury | 9/10 | 2271 days | 94% |
| Mikhail Theodorus | 9/10 | 2424 days | 88% |
| Charlie Baggallay | 10/10 | 2454 days | 87% |
| Fred Conyers | 9/10 | 2454 days | 86% |
| Joze Peres | 3/10 | 2455 days | 47% |
| Michaela | 9/10 | 2514 days | 83% |
| Allison | 1/10 | 2514 days | 34% |
| Rike Pilz | 3/10 | 2514 days | 46% |
| Alice | 1/10 | 2514 days | 34% |
| Keisha Quinn | 10/10 | 2575 days | 82% |
| Laurent AUBERTIN | 8/10 | 2575 days | 80% |
| Esmee | 10/10 | 2576 days | 82% |
| Laura Mayer, Tobias Dürr | 4/10 | 2576 days | 53% |
| Nitasha Rehman | 7/10 | 2605 days | 75% |
| Celeste Schwarz | 7/10 | 2605 days | 75% |
| Jaclyn Mills | 9/10 | 2605 days | 79% |
| Hayley Pickering | 9/10 | 2605 days | 79% |
| Imrich Kiss | 9/10 | 2606 days | 79% |
| borha mohd zain | 1/10 | 2606 days | 32% |
| aLVARO Gonzalez | 10/10 | 2636 days | 79% |
| Suhui Hee | 8/10 | 2636 days | 77% |
| David Coleman | 9/10 | 2636 days | 78% |
| Susan Cook | 9/10 | 2789 days | 71% |
| Mark Fitzpatrick | 6/10 | 2819 days | 61% |
| Trina Ludwig | 8/10 | 2819 days | 69% |
| Katherine Hugh | 10/10 | 2878 days | 68% |
| Jacinta Norton | 8/10 | 2909 days | 65% |
| Heather ryckman | 4/10 | 2909 days | 43% |
| Merrit Savener | 9/10 | 2909 days | 66% |
| Kah Yi Choong | 8/10 | 2909 days | 65% |
| Alexandra Coffey | 10/10 | 2940 days | 65% |
| Matiu Iraia | 9/10 | 2940 days | 64% |
| Laura Elliott | 10/10 | 2970 days | 64% |
| Clint Bradley | 5/10 | 2970 days | 48% |
| Felix Haget | 9/10 | 2970 days | 63% |
| sue Winterton | 8/10 | 2970 days | 62% |
| S H | 3/10 | 3001 days | 34% |
| Olli Jarva | 7/10 | 3001 days | 58% |
| Set Lee Chong | 9/10 | 3062 days | 59% |
| MING HUI FONG | 8/10 | 3123 days | 56% |
| Julie Costa | 9/10 | 3154 days | 55% |
| Medro Brodeur | 9/10 | 3154 days | 55% |
| Ylva Teleman | 10/10 | 3211 days | 53% |
| roger loyer | 8/10 | 3215 days | 51% |
| David Henry | 8/10 | 3215 days | 51% |
| Kilian Frank | 9/10 | 3215 days | 52% |
| Trine and Malin | 9/10 | 3218 days | 52% |
| Katey Bell | 7/10 | 3221 days | 49% |
| Natasha Startup | 10/10 | 3227 days | 52% |
| Ron Hawkins | 10/10 | 3243 days | 51% |
| Ana Masu | 9/10 | 3243 days | 51% |
| Heather Balch | 9/10 | 3243 days | 51% |
| Linda Livett | 9/10 | 3243 days | 51% |
| Lily Bruntsch | 7/10 | 3274 days | 46% |
| Slawomir Pegiel | 10/10 | 3274 days | 50% |
| Luiz Noldin | 9/10 | 3274 days | 49% |
| Dana Cranstone | 10/10 | 3275 days | 50% |
| Claudia Schaefer | 9/10 | 3289 days | 49% |
| Adam Pullinger | 9/10 | 3292 days | 49% |
| Kees Mol | 7/10 | 3306 days | 45% |
| Howard Hoshide | 9/10 | 3335 days | 47% |
| Danielle Sandahl | 10/10 | 3335 days | 47% |
| Diego Casanova | 8/10 | 3346 days | 46% |
| Colin Wuerthele | 10/10 | 3366 days | 46% |
| Ronel Coetzer | 9/10 | 3396 days | 44% |
| Marine Audoire | 10/10 | 3548 days | 37% |
| Adda Guðrún | 1/10 | 3549 days | 15% |
| Stacy Johnson | 4/10 | 3549 days | 24% |
| Hedwig Faust | 9/10 | 3549 days | 37% |
| Leisha Saxena | 7/10 | 3556 days | 34% |
| Mathilde | 8/10 | 3562 days | 36% |
| Helene Christensen | 8/10 | 3564 days | 36% |
| Marka Okrutny | 10/10 | 3565 days | 37% |
| Mette Elholm | 9/10 | 3567 days | 36% |
| Olivier Anciaux | 9/10 | 3574 days | 36% |
| Stephen Ophelder | 9/10 | 3581 days | 36% |
| Lauren Goebel | 8/10 | 3581 days | 35% |
| Helena Bond | 8/10 | 3586 days | 35% |
| Michaela Bartotini | 6/10 | 3596 days | 30% |
| Laura Schafer | 9/10 | 3599 days | 35% |
| Brianna Burd | 8/10 | 3614 days | 34% |
| Joanna and Shaun | 8/10 | 3621 days | 33% |
| Mikael Persson | 5/10 | 3622 days | 26% |
| Niels Hoogendooen | 9/10 | 3624 days | 34% |
| Alice Melker | 8/10 | 3625 days | 33% |
| Therese and Matthias | 7/10 | 3627 days | 31% |
| Pekka and Jonna | 9/10 | 3631 days | 33% |
| Josephine | 6/10 | 3636 days | 29% |
| Juliette Keyzer | 9/10 | 3638 days | 33% |
| Melissa Thomas | 9/10 | 3640 days | 33% |
| Adrian Pyrke | 8/10 | 3640 days | 33% |
| Jason Simpson | 10/10 | 3640 days | 33% |
| Alejandro Hahn | 9/10 | 3640 days | 33% |
| Malin Meier | 8/10 | 3664 days | 31% |
| Anna and Derck | 7/10 | 3671 days | 30% |
| lucille ramchundra | 8/10 | 3671 days | 31% |
| Iris Gigacher | 9/10 | 3700 days | 30% |
| Tommy Lynch | 8/10 | 3762 days | 27% |
| Benoit Lochin | 9/10 | 3975 days | 18% |
| Lucas Zegarek | 9/10 | 4005 days | 16% |
| Laurie | 9/10 | 4005 days | 16% |
| Alexis Leneveu | 8/10 | 4013 days | 16% |
| Jam Boggomann | 9/10 | 4033 days | 15% |
| tim winders | 9/10 | 4220 days | 7% |
| Xan Northman | 10/10 | 4220 days | 7% |
| Katharina Jacobs | 10/10 | 4251 days | 5% |
| Nick Giangreco | 3/10 | 4251 days | 3% |
| Julia Schabenberger | 8/10 | 4280 days | 4% |
| Alisa | 8/10 | 4280 days | 4% |
| Marie Toulemonde | 9/10 | 4291 days | 4% |
| Laura | 7/10 | 4306 days | 3% |
| Helene Andersen | 9/10 | 4307 days | 3% |
| Stephen Revah | 5/10 | 4309 days | 2% |
| d on amos | 10/10 | 4312 days | 3% |
| Gordon Thomas | 8/10 | 4315 days | 2% |
| Sophie Ball | 9/10 | 4340 days | 1% |
| Alexis Redor | 7/10 | 4343 days | 1% |
| Carina Borho | 8/10 | 4346 days | 1% |
| Markus Spitzmueller | 8/10 | 4347 days | 1% |
| Kristina | 9/10 | 4355 days | 1% |
| Volker | 9/10 | 4355 days | 1% |
| Laura Pleumeekers | 6/10 | 4357 days | 0% |
| Steve Sparkes | 9/10 | 4371 days | 0% |
| Deborah Chan | 9/10 | 4371 days | 0% |
| Matt Cook | 9/10 | 4402 days | 23% |
| philip recordon | 8/10 | 4432 days | 22% |
| Leon | 10/10 | 4463 days | 23% |
| laura porta | 10/10 | 4493 days | 23% |
| NIE SHENGXIAN | 9/10 | 4493 days | 23% |
| gannon murphy | 9/10 | 4585 days | 23% |
| tiny ruins | 10/10 | 4616 days | 23% |
| Don Bennett | 10/10 | 4646 days | 23% |
| Stientje van den Heuvel | 7/10 | 4663 days | 21% |
| Tom Somers | 7/10 | 4663 days | 21% |
| Verena | 8/10 | 4668 days | 22% |
| Anja S | 9/10 | 4668 days | 23% |
| Camille Coombes | 8/10 | 4670 days | 22% |
| Mathieu Maran | 8/10 | 4670 days | 22% |
| Evelina Johansson | 9/10 | 4676 days | 23% |
| Sofia Anderson | 9/10 | 4676 days | 23% |
| Raelene Vine | 7/10 | 4677 days | 21% |
| Rogier Ramaker | 8/10 | 4682 days | 22% |
| Tim Sautter | 4/10 | 4690 days | 15% |
| Dee | 10/10 | 4705 days | 23% |
| Dwharks | 8/10 | 4705 days | 22% |
| marypy | 6/10 | 4705 days | 20% |
| Inge | 9/10 | 4705 days | 23% |
| David Stannard | 10/10 | 4736 days | 23% |
| Daniel Bulach | 9/10 | 4736 days | 23% |
| Martyn Kool | 8/10 | 4753 days | 22% |
| Marieke | 7/10 | 4753 days | 21% |
| colmon | 10/10 | 4767 days | 23% |
| Thibault Bonenfant | 8/10 | 4773 days | 22% |
| Thys | 7/10 | 4779 days | 21% |
| John Freeman | 5/10 | 4783 days | 17% |
| Ton Franke | 8/10 | 4783 days | 22% |
| Michel Vourbraak | 8/10 | 4783 days | 22% |
| foxmccleod | 10/10 | 4797 days | 23% |
| vvarrasso | 5/10 | 4828 days | 17% |
| Pauline_Quentin | 10/10 | 4889 days | 23% |
| jeremyliang | 10/10 | 4920 days | 23% |
| Syarifah | 10/10 | 4950 days | 23% |
| Aggie | 10/10 | 5011 days | 23% |
| nej91 | 9/10 | 5011 days | 23% |
| Markus Frei | 8/10 | 5028 days | 22% |
| Be Groen | 6/10 | 5034 days | 20% |
| mpbiller | 8/10 | 5042 days | 22% |
| Keith Helen | 10/10 | 5042 days | 23% |
| Madeleine Mueller | 8/10 | 5047 days | 22% |
| Daniel & Manuela | 8/10 | 5048 days | 22% |
| Romla | 7/10 | 5049 days | 21% |
| Ronald Veldman | 7/10 | 5049 days | 21% |
| Kasten Madsen | 6/10 | 5051 days | 20% |
| Ryan Pynappels | 7/10 | 5053 days | 21% |
| Melanie | 7/10 | 5054 days | 21% |
| Ivouue & Alex | 9/10 | 5054 days | 23% |
| Houter | 8/10 | 5056 days | 22% |
| Mary Mitchell | 8/10 | 5056 days | 22% |
| Manuela Weber | 4/10 | 5056 days | 15% |
| Kimberley Mills | 8/10 | 5058 days | 22% |
| Jurg Pfaendler | 7/10 | 5059 days | 21% |
| Kim Thorsted | 7/10 | 5065 days | 21% |
| Claudia & Julian | 7/10 | 5069 days | 21% |
| Lotte Foged | 8/10 | 5069 days | 22% |
| Frank & Julia | 8/10 | 5070 days | 22% |
| JulesR | 7/10 | 5071 days | 21% |
| digbe | 8/10 | 5071 days | 22% |
| Marie Frank | 10/10 | 5071 days | 23% |
| Francis Corrigan | 6/10 | 5072 days | 20% |
| Sanne Ta Stroete | 7/10 | 5122 days | 21% |
| Sashia | 8/10 | 5123 days | 22% |
| Mark & Beth Kaufman | 7/10 | 5137 days | 21% |
| Chris Muller | 9/10 | 5137 days | 23% |
| Sarah and Soren | 6/10 | 5139 days | 20% |
| Jan & Marian | 6/10 | 5145 days | 20% |
| David & Mary-Jane Ryder | 8/10 | 5145 days | 22% |
| Michael Muhlwitz | 8/10 | 5148 days | 22% |
| BertvdK | 2/10 | 5163 days | 10% |
| hayleyemery | 10/10 | 5286 days | 23% |
| nwhitehead1 | 10/10 | 5286 days | 23% |
| joeandem | 10/10 | 5316 days | 23% |
| Karen | 9/10 | 5347 days | 23% |
| Stefan Elsenbruch | 7/10 | 5381 days | 21% |
| Thierry Meylan | 8/10 | 5384 days | 22% |
| Maureen Hardy | 3/10 | 5385 days | 12% |
| Sophie Burge | 8/10 | 5385 days | 22% |
| Danielle | 8/10 | 5386 days | 22% |
| Ilse & Thys | 8/10 | 5391 days | 22% |
| Frank & Ruth | 8/10 | 5392 days | 22% |
| Ed Ronan | 6/10 | 5393 days | 20% |
| Thorsten Grocholl | 8/10 | 5395 days | 22% |
| joke | 6/10 | 5395 days | 20% |
| alcatrazz | 3/10 | 5397 days | 12% |
| Monique | 8/10 | 5400 days | 22% |
| Jonathan Cree | 7/10 | 5401 days | 21% |
| Aln | 6/10 | 5402 days | 20% |
| Dave Allen | 5/10 | 5405 days | 17% |
| Victor Lewis | 9/10 | 5405 days | 23% |
| Roman & Esther | 7/10 | 5405 days | 21% |
| Ann-Katrine & Sille | 8/10 | 5406 days | 22% |
| Alan Munday | 8/10 | 5406 days | 22% |
| J van de Vlekkert | 9/10 | 5411 days | 23% |
| Kurmann/Kayser | 8/10 | 5414 days | 22% |
| H Hensen | 8/10 | 5422 days | 22% |
| Laura Hayes | 10/10 | 5423 days | 23% |
| Brian Lind | 8/10 | 5423 days | 22% |
| Angela | 7/10 | 5424 days | 21% |
| Marianne Astorp | 5/10 | 5427 days | 17% |
| Igor Filart | 8/10 | 5431 days | 22% |
| Claire Bulmer | 8/10 | 5431 days | 22% |
| Jan Holger Weib | 8/10 | 5432 days | 22% |
| dodo81 | 9/10 | 5436 days | 23% |
| Michellemarie | 10/10 | 5589 days | 23% |
| rinusm | 8/10 | 5709 days | 22% |
| Kavita | 9/10 | 5712 days | 23% |
| Polil | 7/10 | 5759 days | 21% |
| Andy | 10/10 | 5763 days | 23% |
| Hershell | 5/10 | 5765 days | 17% |
| Peter Schmidt | 5/10 | 5773 days | 17% |
| Schlaepfer | 8/10 | 5775 days | 22% |
| jongejan | 6/10 | 5779 days | 20% |
| Jannievan Osnabrugge | 4/10 | 5783 days | 15% |
| th schuermann | 5/10 | 5783 days | 17% |
| Malcolm Glad | 8/10 | 5786 days | 22% |
| Ronny | 9/10 | 5787 days | 23% |
| Lasse Olesen | 8/10 | 5794 days | 22% |
| Monica and Danie. | 8/10 | 5795 days | 22% |
| Annette Schmitt | 9/10 | 5795 days | 23% |
| Nadine Schaee | 8/10 | 5798 days | 22% |
| uleugel | 4/10 | 5810 days | 15% |
| Beute Jacob | 7/10 | 5814 days | 21% |
| Peter Tres | 8/10 | 5816 days | 22% |
| EA Anders | 4/10 | 5818 days | 15% |
| Astrio Gregersen | 8/10 | 5830 days | 22% |
| mariekef | 9/10 | 5847 days | 23% |
| bertramf | 10/10 | 5848 days | 23% |
| martint | 8/10 | 5856 days | 22% |
| katepat | 8/10 | 5863 days | 22% |
| Anita de Boer | 7/10 | 5865 days | 21% |
| Ulyate | 6/10 | 5874 days | 20% |
| Jeanette Larsen | 7/10 | 5875 days | 21% |
| Sara Reekmans | 9/10 | 5886 days | 23% |
| Emily and Alex | 9/10 | 5890 days | 23% |
| Emear Donnelly | 7/10 | 6028 days | 21% |
| ralphl | 8/10 | 6062 days | 22% |
| RolandV | 9/10 | 6091 days | 23% |
| suet | 7/10 | 6107 days | 21% |
| desl | 7/10 | 6107 days | 21% |
| Sally477 | 9/10 | 6108 days | 23% |
| Marc_N | 8/10 | 6108 days | 22% |
| StefanieA | 3/10 | 6109 days | 12% |
| Jelle | 7/10 | 6110 days | 21% |
| Dave Ashun | 7/10 | 6114 days | 21% |
| Thomas1646 | 8/10 | 6114 days | 22% |
| Lars | 9/10 | 6123 days | 23% |
| SteveW | 9/10 | 6126 days | 23% |
| TobiasK | 8/10 | 6126 days | 22% |
| Rob | 8/10 | 6130 days | 22% |
| Keith | 7/10 | 6131 days | 21% |
| Steve | 9/10 | 6141 days | 23% |
| Heather | 7/10 | 6143 days | 21% |
| Jason | 3/10 | 6146 days | 12% |
| Nikolaj | 9/10 | 6157 days | 23% |
| MattEngland | 9/10 | 6162 days | 23% |
| CharlotteC | 9/10 | 6162 days | 23% |
| SuenSwitzerland | 9/10 | 6166 days | 23% |
| Sheridan Hancock | 10/10 | 6166 days | 23% |
| Henk | 8/10 | 6171 days | 22% |
| Maxim | 9/10 | 6173 days | 23% |
| Rachel | 8/10 | 6173 days | 22% |
| Anna | 7/10 | 6174 days | 21% |
| Thomas | 10/10 | 6175 days | 23% |
| John | 9/10 | 6176 days | 23% |
| Miranda | 9/10 | 6183 days | 23% |
| hanna_and_matt | 10/10 | 6206 days | 23% |
| Jason | 7/10 | 6211 days | 21% |
| Erin | 10/10 | 6258 days | 23% |
| fiona bergin | 10/10 | 6271 days | 23% |
| Anthony | 8/10 | 6487 days | 22% |
| Elizabeth Woodruff | 9/10 | 6487 days | 23% |
| Miranda | 8/10 | 6508 days | 22% |
| Pete | 8/10 | 6596 days | 22% |
| ranker_34 | 8/10 | 6709 days | 22% |
| Jessica Callen | 8/10 | 6832 days | 22% |
| Beth | 8/10 | 6834 days | 22% |
| Fran | 8/10 | 6837 days | 22% |
| John | 9/10 | 6840 days | 23% |
| Jane | 8/10 | 6840 days | 22% |
| Chris | 7/10 | 6844 days | 21% |
| Jacob Mille | 8/10 | 6851 days | 22% |
| Yasmin Michael | 9/10 | 6873 days | 23% |
| Suzy | 7/10 | 6877 days | 21% |
| Janne | 8/10 | 6877 days | 22% |
| Andy | 7/10 | 6879 days | 21% |
| Sandra | 6/10 | 6879 days | 20% |
| Colin | 7/10 | 6881 days | 21% |
| Gillian | 8/10 | 6884 days | 22% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.04% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 41 days. The Spaceships experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.00% |
| 199 | -4.02% |
| 200 | -4.04% |
| 201 | -4.06% |
| 202 | -4.08% |
| 203 | -4.10% |
| … | … |
Balancing Adjustment
5.29% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
66%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.