Ranking Score Explained

Hello there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Spaceships

Valid Reviews

323 Valid Reviews

The Spaceships experience has a total of 335 reviews. There are 323 valid reviews that are included when calculating the ranking score and 12 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 323 valid reviews:

Rating Count Percentage
10/10 46
14%
9/10 87
27%
8/10 94
29%
7/10 48
15%
6/10 16
5%
5/10 10
3%
4/10 8
2%
3/10 8
2%
2/10 1
0%
1/10 5
2%

78.64% Average

The raw data average (mean) for all the Spaceships valid reviews is 78.64% and is based on 323 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

199 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 323 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 199 face-to-face reviews:

Rating Count Percentage
10/10 10
5%
9/10 42
21%
8/10 76
38%
7/10 41
21%
6/10 14
7%
5/10 7
4%
4/10 5
3%
3/10 4
2%
2/10 0
0%
1/10 0
0%

76.58% Average

The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

72.97%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Stephania Zambrano 1/10 286 days 100%
Kris Shead 9/10 955 days 13%
Kevin Mcquade 9/10 955 days 13%
Hayley 8/10 987 days 10%
Carlos Pellegrini 7/10 1016 days 8%
Tony S 9/10 1016 days 9%
Ignacio Etchechoury 9/10 1047 days 8%
Mikhail Theodorus 9/10 1200 days 7%
Charlie Baggallay 10/10 1230 days 7%
Fred Conyers 9/10 1230 days 7%
Joze Peres 3/10 1231 days 6%
Michaela 9/10 1290 days 7%
Allison 1/10 1290 days 5%
Rike Pilz 3/10 1290 days 5%
Alice 1/10 1290 days 5%
Keisha Quinn 10/10 1351 days 7%
Laurent AUBERTIN 8/10 1351 days 7%
Esmee 10/10 1352 days 7%
Laura Mayer, Tobias Dürr 4/10 1352 days 5%
Nitasha Rehman 7/10 1381 days 6%
Celeste Schwarz 7/10 1381 days 6%
Jaclyn Mills 9/10 1381 days 7%
Hayley Pickering 9/10 1381 days 7%
Imrich Kiss 9/10 1382 days 7%
borha mohd zain 1/10 1382 days 5%
aLVARO Gonzalez 10/10 1412 days 7%
Suhui Hee 8/10 1412 days 6%
David Coleman 9/10 1412 days 7%
Susan Cook 9/10 1565 days 6%
Mark Fitzpatrick 6/10 1595 days 5%
Trina Ludwig 8/10 1595 days 6%
Katherine Hugh 10/10 1654 days 6%
Jacinta Norton 8/10 1685 days 6%
Heather ryckman 4/10 1685 days 5%
Merrit Savener 9/10 1685 days 6%
Kah Yi Choong 8/10 1685 days 6%
Alexandra Coffey 10/10 1716 days 6%
Matiu Iraia 9/10 1716 days 6%
Laura Elliott 10/10 1746 days 6%
Clint Bradley 5/10 1746 days 5%
Felix Haget 9/10 1746 days 6%
sue Winterton 8/10 1746 days 5%
S H 3/10 1777 days 4%
Olli Jarva 7/10 1777 days 5%
Set Lee Chong 9/10 1838 days 5%
MING HUI FONG 8/10 1899 days 5%
Julie Costa 9/10 1930 days 5%
Medro Brodeur 9/10 1930 days 5%
Ylva Teleman 10/10 1987 days 5%
roger loyer 8/10 1991 days 5%
David Henry 8/10 1991 days 5%
Kilian Frank 9/10 1991 days 5%
Trine and Malin 9/10 1994 days 5%
Katey Bell 7/10 1997 days 5%
Natasha Startup 10/10 2003 days 5%
Ron Hawkins 10/10 2019 days 5%
Ana Masu 9/10 2019 days 5%
Heather Balch 9/10 2019 days 5%
Linda Livett 9/10 2019 days 5%
Lily Bruntsch 7/10 2050 days 4%
Slawomir Pegiel 10/10 2050 days 5%
Luiz Noldin 9/10 2050 days 5%
Dana Cranstone 10/10 2051 days 5%
Claudia Schaefer 9/10 2065 days 5%
Adam Pullinger 9/10 2068 days 5%
Kees Mol 7/10 2082 days 4%
Howard Hoshide 9/10 2111 days 5%
Danielle Sandahl 10/10 2111 days 5%
Diego Casanova 8/10 2122 days 4%
Colin Wuerthele 10/10 2142 days 5%
Ronel Coetzer 9/10 2172 days 4%
Marine Audoire 10/10 2324 days 4%
Adda Guðrún 1/10 2325 days 3%
Stacy Johnson 4/10 2325 days 3%
Hedwig Faust 9/10 2325 days 4%
Leisha Saxena 7/10 2332 days 4%
Mathilde 8/10 2338 days 4%
Helene Christensen 8/10 2340 days 4%
Marka Okrutny 10/10 2341 days 4%
Mette Elholm 9/10 2343 days 4%
Olivier Anciaux 9/10 2350 days 4%
Stephen Ophelder 9/10 2357 days 4%
Lauren Goebel 8/10 2357 days 4%
Helena Bond 8/10 2362 days 4%
Michaela Bartotini 6/10 2372 days 3%
Laura Schafer 9/10 2375 days 4%
Brianna Burd 8/10 2390 days 4%
Joanna and Shaun 8/10 2397 days 4%
Mikael Persson 5/10 2398 days 3%
Niels Hoogendooen 9/10 2400 days 4%
Alice Melker 8/10 2401 days 4%
Therese and Matthias 7/10 2403 days 3%
Pekka and Jonna 9/10 2407 days 4%
Josephine 6/10 2412 days 3%
Juliette Keyzer 9/10 2414 days 4%
Melissa Thomas 9/10 2416 days 4%
Adrian Pyrke 8/10 2416 days 3%
Jason Simpson 10/10 2416 days 4%
Alejandro Hahn 9/10 2416 days 4%
Malin Meier 8/10 2440 days 3%
Anna and Derck 7/10 2447 days 3%
lucille ramchundra 8/10 2447 days 3%
Iris Gigacher 9/10 2476 days 4%
Tommy Lynch 8/10 2538 days 3%
Benoit Lochin 9/10 2751 days 3%
Lucas Zegarek 9/10 2781 days 3%
Laurie 9/10 2781 days 3%
Alexis Leneveu 8/10 2789 days 2%
Jam Boggomann 9/10 2809 days 2%
tim winders 9/10 2996 days 2%
Xan Northman 10/10 2996 days 2%
Katharina Jacobs 10/10 3027 days 2%
Nick Giangreco 3/10 3027 days 1%
Julia Schabenberger 8/10 3056 days 2%
Alisa 8/10 3056 days 2%
Marie Toulemonde 9/10 3067 days 2%
Laura 7/10 3082 days 1%
Helene Andersen 9/10 3083 days 2%
Stephen Revah 5/10 3085 days 1%
d on amos 10/10 3088 days 2%
Gordon Thomas 8/10 3091 days 2%
Sophie Ball 9/10 3116 days 2%
Alexis Redor 7/10 3119 days 1%
Carina Borho 8/10 3122 days 1%
Markus Spitzmueller 8/10 3123 days 1%
Kristina 9/10 3131 days 1%
Volker 9/10 3131 days 1%
Laura Pleumeekers 6/10 3133 days 1%
Steve Sparkes 9/10 3147 days 1%
Deborah Chan 9/10 3147 days 1%
Matt Cook 9/10 3178 days 1%
philip recordon 8/10 3208 days 1%
Leon 10/10 3239 days 1%
laura porta 10/10 3269 days 1%
NIE SHENGXIAN 9/10 3269 days 1%
gannon murphy 9/10 3361 days 1%
tiny ruins 10/10 3392 days 1%
Don Bennett 10/10 3422 days 1%
Stientje van den Heuvel 7/10 3439 days 0%
Tom Somers 7/10 3439 days 0%
Verena 8/10 3444 days 0%
Anja S 9/10 3444 days 1%
Camille Coombes 8/10 3446 days 0%
Mathieu Maran 8/10 3446 days 0%
Evelina Johansson 9/10 3452 days 0%
Sofia Anderson 9/10 3452 days 0%
Raelene Vine 7/10 3453 days 0%
Rogier Ramaker 8/10 3458 days 0%
Tim Sautter 4/10 3466 days 0%
Dee 10/10 3481 days 0%
Dwharks 8/10 3481 days 0%
marypy 6/10 3481 days 0%
Inge 9/10 3481 days 0%
David Stannard 10/10 3512 days 0%
Daniel Bulach 9/10 3512 days 0%
Martyn Kool 8/10 3529 days 0%
Marieke 7/10 3529 days 0%
colmon 10/10 3543 days 0%
Thibault Bonenfant 8/10 3549 days 0%
Thys 7/10 3555 days 0%
John Freeman 5/10 3559 days 0%
Ton Franke 8/10 3559 days 0%
Michel Vourbraak 8/10 3559 days 0%
foxmccleod 10/10 3573 days 0%
vvarrasso 5/10 3604 days 0%
Pauline_Quentin 10/10 3665 days 1%
jeremyliang 10/10 3696 days 1%
Syarifah 10/10 3726 days 1%
Aggie 10/10 3787 days 1%
nej91 9/10 3787 days 1%
Markus Frei 8/10 3804 days 1%
Be Groen 6/10 3810 days 1%
mpbiller 8/10 3818 days 1%
Keith Helen 10/10 3818 days 1%
Madeleine Mueller 8/10 3823 days 1%
Daniel & Manuela 8/10 3824 days 1%
Romla 7/10 3825 days 1%
Ronald Veldman 7/10 3825 days 1%
Kasten Madsen 6/10 3827 days 1%
Ryan Pynappels 7/10 3829 days 1%
Melanie 7/10 3830 days 1%
Ivouue & Alex 9/10 3830 days 1%
Houter 8/10 3832 days 1%
Mary Mitchell 8/10 3832 days 1%
Manuela Weber 4/10 3832 days 1%
Kimberley Mills 8/10 3834 days 1%
Jurg Pfaendler 7/10 3835 days 1%
Kim Thorsted 7/10 3841 days 1%
Claudia & Julian 7/10 3845 days 1%
Lotte Foged 8/10 3845 days 1%
Frank & Julia 8/10 3846 days 1%
JulesR 7/10 3847 days 1%
digbe 8/10 3847 days 1%
Marie Frank 10/10 3847 days 1%
Francis Corrigan 6/10 3848 days 1%
Sanne Ta Stroete 7/10 3898 days 1%
Sashia 8/10 3899 days 1%
Mark & Beth Kaufman 7/10 3913 days 1%
Chris Muller 9/10 3913 days 1%
Sarah and Soren 6/10 3915 days 1%
Jan & Marian 6/10 3921 days 1%
David & Mary-Jane Ryder 8/10 3921 days 1%
Michael Muhlwitz 8/10 3924 days 1%
BertvdK 2/10 3939 days 1%
hayleyemery 10/10 4062 days 1%
nwhitehead1 10/10 4062 days 1%
joeandem 10/10 4092 days 1%
Karen 9/10 4123 days 1%
Stefan Elsenbruch 7/10 4157 days 1%
Thierry Meylan 8/10 4160 days 1%
Maureen Hardy 3/10 4161 days 1%
Sophie Burge 8/10 4161 days 1%
Danielle 8/10 4162 days 1%
Ilse & Thys 8/10 4167 days 1%
Frank & Ruth 8/10 4168 days 1%
Ed Ronan 6/10 4169 days 1%
Thorsten Grocholl 8/10 4171 days 1%
joke 6/10 4171 days 1%
alcatrazz 3/10 4173 days 1%
Monique 8/10 4176 days 1%
Jonathan Cree 7/10 4177 days 1%
Aln 6/10 4178 days 1%
Dave Allen 5/10 4181 days 1%
Victor Lewis 9/10 4181 days 1%
Roman & Esther 7/10 4181 days 1%
Ann-Katrine & Sille 8/10 4182 days 1%
Alan Munday 8/10 4182 days 1%
J van de Vlekkert 9/10 4187 days 1%
Kurmann/Kayser 8/10 4190 days 1%
H Hensen 8/10 4198 days 1%
Laura Hayes 10/10 4199 days 1%
Brian Lind 8/10 4199 days 1%
Angela 7/10 4200 days 1%
Marianne Astorp 5/10 4203 days 1%
Igor Filart 8/10 4207 days 1%
Claire Bulmer 8/10 4207 days 1%
Jan Holger Weib 8/10 4208 days 1%
dodo81 9/10 4212 days 1%
Michellemarie 10/10 4365 days 1%
rinusm 8/10 4485 days 1%
Kavita 9/10 4488 days 1%
Polil 7/10 4535 days 1%
Andy 10/10 4539 days 1%
Hershell 5/10 4541 days 1%
Peter Schmidt 5/10 4549 days 1%
Schlaepfer 8/10 4551 days 1%
jongejan 6/10 4555 days 1%
Jannievan Osnabrugge 4/10 4559 days 1%
th schuermann 5/10 4559 days 1%
Malcolm Glad 8/10 4562 days 1%
Ronny 9/10 4563 days 1%
Lasse Olesen 8/10 4570 days 1%
Monica and Danie. 8/10 4571 days 1%
Annette Schmitt 9/10 4571 days 1%
Nadine Schaee 8/10 4574 days 1%
uleugel 4/10 4586 days 1%
Beute Jacob 7/10 4590 days 1%
Peter Tres 8/10 4592 days 1%
EA Anders 4/10 4594 days 1%
Astrio Gregersen 8/10 4606 days 1%
mariekef 9/10 4623 days 1%
bertramf 10/10 4624 days 1%
martint 8/10 4632 days 1%
katepat 8/10 4639 days 1%
Anita de Boer 7/10 4641 days 1%
Ulyate 6/10 4650 days 1%
Jeanette Larsen 7/10 4651 days 1%
Sara Reekmans 9/10 4662 days 1%
Emily and Alex 9/10 4666 days 1%
Emear Donnelly 7/10 4804 days 1%
ralphl 8/10 4838 days 1%
RolandV 9/10 4867 days 1%
suet 7/10 4883 days 1%
desl 7/10 4883 days 1%
Sally477 9/10 4883 days 1%
Marc_N 8/10 4884 days 1%
StefanieA 3/10 4885 days 1%
Jelle 7/10 4886 days 1%
Dave Ashun 7/10 4890 days 1%
Thomas1646 8/10 4890 days 1%
Lars 9/10 4899 days 1%
SteveW 9/10 4902 days 1%
TobiasK 8/10 4902 days 1%
Rob 8/10 4906 days 1%
Keith 7/10 4907 days 1%
Steve 9/10 4917 days 1%
Heather 7/10 4919 days 1%
Jason 3/10 4922 days 1%
Nikolaj 9/10 4933 days 1%
MattEngland 9/10 4938 days 1%
CharlotteC 9/10 4938 days 1%
SuenSwitzerland 9/10 4942 days 1%
Sheridan Hancock 10/10 4942 days 1%
Henk 8/10 4947 days 1%
Maxim 9/10 4949 days 1%
Rachel 8/10 4949 days 1%
Anna 7/10 4950 days 1%
Thomas 10/10 4951 days 1%
John 9/10 4952 days 1%
Miranda 9/10 4959 days 1%
hanna_and_matt 10/10 4982 days 1%
Jason 7/10 4987 days 1%
Erin 10/10 5034 days 1%
fiona bergin 10/10 5046 days 1%
Anthony 8/10 5263 days 1%
Elizabeth Woodruff 9/10 5263 days 1%
Miranda 8/10 5284 days 1%
Pete 8/10 5372 days 1%
ranker_34 8/10 5485 days 1%
Jessica Callen 8/10 5608 days 1%
Beth 8/10 5610 days 1%
Fran 8/10 5613 days 1%
John 9/10 5616 days 1%
Jane 8/10 5616 days 1%
Chris 7/10 5620 days 1%
Jacob Mille 8/10 5627 days 1%
Yasmin Michael 9/10 5649 days 1%
Suzy 7/10 5653 days 1%
Janne 8/10 5653 days 1%
Andy 7/10 5655 days 1%
Sandra 6/10 5655 days 1%
Colin 7/10 5657 days 1%
Gillian 8/10 5660 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-5.28% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 115 days. The Spaceships experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.83%
2 -2.33%
3 -1.50%
4 -0.67%
5 -0.17%
6 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Spaceships experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -2.24%
198 -2.26%
199 -2.27%
200 -2.28%
201 -2.29%
202 -2.30%
203 -2.31%

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

69%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.