G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
323 Valid Reviews
The Spaceships experience has a total of 338 reviews. There are 323 valid reviews that are included when calculating the ranking score and 15 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 323 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 5 |
|
2% |
78.64% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.64% and is based on 323 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 323 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
80.47%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stephania Zambrano | 1/10 | 1504 days | 100% |
| Kris Shead | 9/10 | 2173 days | 97% |
| Kevin Mcquade | 9/10 | 2173 days | 97% |
| Hayley | 8/10 | 2205 days | 94% |
| Carlos Pellegrini | 7/10 | 2234 days | 88% |
| Tony S | 9/10 | 2234 days | 94% |
| Ignacio Etchechoury | 9/10 | 2265 days | 93% |
| Mikhail Theodorus | 9/10 | 2418 days | 86% |
| Charlie Baggallay | 10/10 | 2448 days | 86% |
| Fred Conyers | 9/10 | 2448 days | 85% |
| Joze Peres | 3/10 | 2449 days | 46% |
| Michaela | 9/10 | 2508 days | 82% |
| Allison | 1/10 | 2508 days | 33% |
| Rike Pilz | 3/10 | 2508 days | 45% |
| Alice | 1/10 | 2508 days | 33% |
| Keisha Quinn | 10/10 | 2569 days | 80% |
| Laurent AUBERTIN | 8/10 | 2569 days | 79% |
| Esmee | 10/10 | 2570 days | 80% |
| Laura Mayer, Tobias Dürr | 4/10 | 2570 days | 52% |
| Nitasha Rehman | 7/10 | 2599 days | 73% |
| Celeste Schwarz | 7/10 | 2599 days | 73% |
| Jaclyn Mills | 9/10 | 2599 days | 78% |
| Hayley Pickering | 9/10 | 2599 days | 78% |
| Imrich Kiss | 9/10 | 2600 days | 78% |
| borha mohd zain | 1/10 | 2600 days | 32% |
| aLVARO Gonzalez | 10/10 | 2630 days | 77% |
| Suhui Hee | 8/10 | 2630 days | 76% |
| David Coleman | 9/10 | 2630 days | 77% |
| Susan Cook | 9/10 | 2783 days | 70% |
| Mark Fitzpatrick | 6/10 | 2813 days | 60% |
| Trina Ludwig | 8/10 | 2813 days | 68% |
| Katherine Hugh | 10/10 | 2872 days | 67% |
| Jacinta Norton | 8/10 | 2903 days | 64% |
| Heather ryckman | 4/10 | 2903 days | 42% |
| Merrit Savener | 9/10 | 2903 days | 65% |
| Kah Yi Choong | 8/10 | 2903 days | 64% |
| Alexandra Coffey | 10/10 | 2934 days | 64% |
| Matiu Iraia | 9/10 | 2934 days | 63% |
| Laura Elliott | 10/10 | 2964 days | 63% |
| Clint Bradley | 5/10 | 2964 days | 47% |
| Felix Haget | 9/10 | 2964 days | 62% |
| sue Winterton | 8/10 | 2964 days | 61% |
| S H | 3/10 | 2995 days | 33% |
| Olli Jarva | 7/10 | 2995 days | 57% |
| Set Lee Chong | 9/10 | 3056 days | 58% |
| MING HUI FONG | 8/10 | 3117 days | 55% |
| Julie Costa | 9/10 | 3148 days | 54% |
| Medro Brodeur | 9/10 | 3148 days | 54% |
| Ylva Teleman | 10/10 | 3205 days | 52% |
| roger loyer | 8/10 | 3209 days | 51% |
| David Henry | 8/10 | 3209 days | 51% |
| Kilian Frank | 9/10 | 3209 days | 51% |
| Trine and Malin | 9/10 | 3212 days | 51% |
| Katey Bell | 7/10 | 3215 days | 48% |
| Natasha Startup | 10/10 | 3221 days | 51% |
| Ron Hawkins | 10/10 | 3237 days | 50% |
| Ana Masu | 9/10 | 3237 days | 50% |
| Heather Balch | 9/10 | 3237 days | 50% |
| Linda Livett | 9/10 | 3237 days | 50% |
| Lily Bruntsch | 7/10 | 3268 days | 46% |
| Slawomir Pegiel | 10/10 | 3268 days | 49% |
| Luiz Noldin | 9/10 | 3268 days | 48% |
| Dana Cranstone | 10/10 | 3269 days | 49% |
| Claudia Schaefer | 9/10 | 3283 days | 48% |
| Adam Pullinger | 9/10 | 3286 days | 48% |
| Kees Mol | 7/10 | 3300 days | 44% |
| Howard Hoshide | 9/10 | 3329 days | 46% |
| Danielle Sandahl | 10/10 | 3329 days | 46% |
| Diego Casanova | 8/10 | 3340 days | 45% |
| Colin Wuerthele | 10/10 | 3360 days | 45% |
| Ronel Coetzer | 9/10 | 3390 days | 43% |
| Marine Audoire | 10/10 | 3542 days | 37% |
| Adda Guðrún | 1/10 | 3543 days | 14% |
| Stacy Johnson | 4/10 | 3543 days | 24% |
| Hedwig Faust | 9/10 | 3543 days | 36% |
| Leisha Saxena | 7/10 | 3550 days | 34% |
| Mathilde | 8/10 | 3556 days | 35% |
| Helene Christensen | 8/10 | 3558 days | 35% |
| Marka Okrutny | 10/10 | 3559 days | 36% |
| Mette Elholm | 9/10 | 3561 days | 36% |
| Olivier Anciaux | 9/10 | 3568 days | 35% |
| Stephen Ophelder | 9/10 | 3575 days | 35% |
| Lauren Goebel | 8/10 | 3575 days | 35% |
| Helena Bond | 8/10 | 3580 days | 34% |
| Michaela Bartotini | 6/10 | 3590 days | 30% |
| Laura Schafer | 9/10 | 3593 days | 34% |
| Brianna Burd | 8/10 | 3608 days | 33% |
| Joanna and Shaun | 8/10 | 3615 days | 33% |
| Mikael Persson | 5/10 | 3616 days | 25% |
| Niels Hoogendooen | 9/10 | 3618 days | 33% |
| Alice Melker | 8/10 | 3619 days | 33% |
| Therese and Matthias | 7/10 | 3621 days | 31% |
| Pekka and Jonna | 9/10 | 3625 days | 33% |
| Josephine | 6/10 | 3630 days | 28% |
| Juliette Keyzer | 9/10 | 3632 days | 32% |
| Melissa Thomas | 9/10 | 3634 days | 32% |
| Adrian Pyrke | 8/10 | 3634 days | 32% |
| Jason Simpson | 10/10 | 3634 days | 33% |
| Alejandro Hahn | 9/10 | 3634 days | 32% |
| Malin Meier | 8/10 | 3658 days | 31% |
| Anna and Derck | 7/10 | 3665 days | 29% |
| lucille ramchundra | 8/10 | 3665 days | 31% |
| Iris Gigacher | 9/10 | 3694 days | 30% |
| Tommy Lynch | 8/10 | 3756 days | 27% |
| Benoit Lochin | 9/10 | 3969 days | 17% |
| Lucas Zegarek | 9/10 | 3999 days | 16% |
| Laurie | 9/10 | 3999 days | 16% |
| Alexis Leneveu | 8/10 | 4007 days | 16% |
| Jam Boggomann | 9/10 | 4027 days | 15% |
| tim winders | 9/10 | 4214 days | 7% |
| Xan Northman | 10/10 | 4214 days | 7% |
| Katharina Jacobs | 10/10 | 4245 days | 5% |
| Nick Giangreco | 3/10 | 4245 days | 3% |
| Julia Schabenberger | 8/10 | 4274 days | 4% |
| Alisa | 8/10 | 4274 days | 4% |
| Marie Toulemonde | 9/10 | 4285 days | 4% |
| Laura | 7/10 | 4300 days | 3% |
| Helene Andersen | 9/10 | 4301 days | 3% |
| Stephen Revah | 5/10 | 4303 days | 2% |
| d on amos | 10/10 | 4306 days | 3% |
| Gordon Thomas | 8/10 | 4309 days | 2% |
| Sophie Ball | 9/10 | 4334 days | 1% |
| Alexis Redor | 7/10 | 4337 days | 1% |
| Carina Borho | 8/10 | 4340 days | 1% |
| Markus Spitzmueller | 8/10 | 4341 days | 1% |
| Kristina | 9/10 | 4349 days | 1% |
| Volker | 9/10 | 4349 days | 1% |
| Laura Pleumeekers | 6/10 | 4351 days | 0% |
| Steve Sparkes | 9/10 | 4365 days | 0% |
| Deborah Chan | 9/10 | 4365 days | 0% |
| Matt Cook | 9/10 | 4396 days | 22% |
| philip recordon | 8/10 | 4426 days | 22% |
| Leon | 10/10 | 4457 days | 22% |
| laura porta | 10/10 | 4487 days | 22% |
| NIE SHENGXIAN | 9/10 | 4487 days | 22% |
| gannon murphy | 9/10 | 4579 days | 22% |
| tiny ruins | 10/10 | 4610 days | 22% |
| Don Bennett | 10/10 | 4640 days | 22% |
| Stientje van den Heuvel | 7/10 | 4657 days | 21% |
| Tom Somers | 7/10 | 4657 days | 21% |
| Verena | 8/10 | 4662 days | 22% |
| Anja S | 9/10 | 4662 days | 22% |
| Camille Coombes | 8/10 | 4664 days | 22% |
| Mathieu Maran | 8/10 | 4664 days | 22% |
| Evelina Johansson | 9/10 | 4670 days | 22% |
| Sofia Anderson | 9/10 | 4670 days | 22% |
| Raelene Vine | 7/10 | 4671 days | 21% |
| Rogier Ramaker | 8/10 | 4676 days | 22% |
| Tim Sautter | 4/10 | 4684 days | 14% |
| Dee | 10/10 | 4699 days | 22% |
| Dwharks | 8/10 | 4699 days | 22% |
| marypy | 6/10 | 4699 days | 19% |
| Inge | 9/10 | 4699 days | 22% |
| David Stannard | 10/10 | 4730 days | 22% |
| Daniel Bulach | 9/10 | 4730 days | 22% |
| Martyn Kool | 8/10 | 4747 days | 22% |
| Marieke | 7/10 | 4747 days | 21% |
| colmon | 10/10 | 4761 days | 22% |
| Thibault Bonenfant | 8/10 | 4767 days | 22% |
| Thys | 7/10 | 4773 days | 21% |
| John Freeman | 5/10 | 4777 days | 17% |
| Ton Franke | 8/10 | 4777 days | 22% |
| Michel Vourbraak | 8/10 | 4777 days | 22% |
| foxmccleod | 10/10 | 4791 days | 22% |
| vvarrasso | 5/10 | 4822 days | 17% |
| Pauline_Quentin | 10/10 | 4883 days | 22% |
| jeremyliang | 10/10 | 4914 days | 22% |
| Syarifah | 10/10 | 4944 days | 22% |
| Aggie | 10/10 | 5005 days | 22% |
| nej91 | 9/10 | 5005 days | 22% |
| Markus Frei | 8/10 | 5022 days | 22% |
| Be Groen | 6/10 | 5028 days | 19% |
| mpbiller | 8/10 | 5036 days | 22% |
| Keith Helen | 10/10 | 5036 days | 22% |
| Madeleine Mueller | 8/10 | 5041 days | 22% |
| Daniel & Manuela | 8/10 | 5042 days | 22% |
| Romla | 7/10 | 5043 days | 21% |
| Ronald Veldman | 7/10 | 5043 days | 21% |
| Kasten Madsen | 6/10 | 5045 days | 19% |
| Ryan Pynappels | 7/10 | 5047 days | 21% |
| Melanie | 7/10 | 5048 days | 21% |
| Ivouue & Alex | 9/10 | 5048 days | 22% |
| Houter | 8/10 | 5050 days | 22% |
| Mary Mitchell | 8/10 | 5050 days | 22% |
| Manuela Weber | 4/10 | 5050 days | 14% |
| Kimberley Mills | 8/10 | 5052 days | 22% |
| Jurg Pfaendler | 7/10 | 5053 days | 21% |
| Kim Thorsted | 7/10 | 5059 days | 21% |
| Claudia & Julian | 7/10 | 5063 days | 21% |
| Lotte Foged | 8/10 | 5063 days | 22% |
| Frank & Julia | 8/10 | 5064 days | 22% |
| JulesR | 7/10 | 5065 days | 21% |
| digbe | 8/10 | 5065 days | 22% |
| Marie Frank | 10/10 | 5065 days | 22% |
| Francis Corrigan | 6/10 | 5066 days | 19% |
| Sanne Ta Stroete | 7/10 | 5116 days | 21% |
| Sashia | 8/10 | 5117 days | 22% |
| Mark & Beth Kaufman | 7/10 | 5131 days | 21% |
| Chris Muller | 9/10 | 5131 days | 22% |
| Sarah and Soren | 6/10 | 5133 days | 19% |
| Jan & Marian | 6/10 | 5139 days | 19% |
| David & Mary-Jane Ryder | 8/10 | 5139 days | 22% |
| Michael Muhlwitz | 8/10 | 5142 days | 22% |
| BertvdK | 2/10 | 5157 days | 10% |
| hayleyemery | 10/10 | 5280 days | 22% |
| nwhitehead1 | 10/10 | 5280 days | 22% |
| joeandem | 10/10 | 5310 days | 22% |
| Karen | 9/10 | 5341 days | 22% |
| Stefan Elsenbruch | 7/10 | 5375 days | 21% |
| Thierry Meylan | 8/10 | 5378 days | 22% |
| Maureen Hardy | 3/10 | 5379 days | 12% |
| Sophie Burge | 8/10 | 5379 days | 22% |
| Danielle | 8/10 | 5380 days | 22% |
| Ilse & Thys | 8/10 | 5385 days | 22% |
| Frank & Ruth | 8/10 | 5386 days | 22% |
| Ed Ronan | 6/10 | 5387 days | 19% |
| Thorsten Grocholl | 8/10 | 5389 days | 22% |
| joke | 6/10 | 5389 days | 19% |
| alcatrazz | 3/10 | 5391 days | 12% |
| Monique | 8/10 | 5394 days | 22% |
| Jonathan Cree | 7/10 | 5395 days | 21% |
| Aln | 6/10 | 5396 days | 19% |
| Dave Allen | 5/10 | 5399 days | 17% |
| Victor Lewis | 9/10 | 5399 days | 22% |
| Roman & Esther | 7/10 | 5399 days | 21% |
| Ann-Katrine & Sille | 8/10 | 5400 days | 22% |
| Alan Munday | 8/10 | 5400 days | 22% |
| J van de Vlekkert | 9/10 | 5405 days | 22% |
| Kurmann/Kayser | 8/10 | 5408 days | 22% |
| H Hensen | 8/10 | 5416 days | 22% |
| Laura Hayes | 10/10 | 5417 days | 22% |
| Brian Lind | 8/10 | 5417 days | 22% |
| Angela | 7/10 | 5418 days | 21% |
| Marianne Astorp | 5/10 | 5421 days | 17% |
| Igor Filart | 8/10 | 5425 days | 22% |
| Claire Bulmer | 8/10 | 5425 days | 22% |
| Jan Holger Weib | 8/10 | 5426 days | 22% |
| dodo81 | 9/10 | 5430 days | 22% |
| Michellemarie | 10/10 | 5583 days | 22% |
| rinusm | 8/10 | 5703 days | 22% |
| Kavita | 9/10 | 5706 days | 22% |
| Polil | 7/10 | 5753 days | 21% |
| Andy | 10/10 | 5757 days | 22% |
| Hershell | 5/10 | 5759 days | 17% |
| Peter Schmidt | 5/10 | 5767 days | 17% |
| Schlaepfer | 8/10 | 5769 days | 22% |
| jongejan | 6/10 | 5773 days | 19% |
| Jannievan Osnabrugge | 4/10 | 5777 days | 14% |
| th schuermann | 5/10 | 5777 days | 17% |
| Malcolm Glad | 8/10 | 5780 days | 22% |
| Ronny | 9/10 | 5781 days | 22% |
| Lasse Olesen | 8/10 | 5788 days | 22% |
| Monica and Danie. | 8/10 | 5789 days | 22% |
| Annette Schmitt | 9/10 | 5789 days | 22% |
| Nadine Schaee | 8/10 | 5792 days | 22% |
| uleugel | 4/10 | 5804 days | 14% |
| Beute Jacob | 7/10 | 5808 days | 21% |
| Peter Tres | 8/10 | 5810 days | 22% |
| EA Anders | 4/10 | 5812 days | 14% |
| Astrio Gregersen | 8/10 | 5824 days | 22% |
| mariekef | 9/10 | 5841 days | 22% |
| bertramf | 10/10 | 5842 days | 22% |
| martint | 8/10 | 5850 days | 22% |
| katepat | 8/10 | 5857 days | 22% |
| Anita de Boer | 7/10 | 5859 days | 21% |
| Ulyate | 6/10 | 5868 days | 19% |
| Jeanette Larsen | 7/10 | 5869 days | 21% |
| Sara Reekmans | 9/10 | 5880 days | 22% |
| Emily and Alex | 9/10 | 5884 days | 22% |
| Emear Donnelly | 7/10 | 6022 days | 21% |
| ralphl | 8/10 | 6056 days | 22% |
| RolandV | 9/10 | 6085 days | 22% |
| suet | 7/10 | 6101 days | 21% |
| desl | 7/10 | 6101 days | 21% |
| Sally477 | 9/10 | 6101 days | 22% |
| Marc_N | 8/10 | 6102 days | 22% |
| StefanieA | 3/10 | 6103 days | 12% |
| Jelle | 7/10 | 6104 days | 21% |
| Dave Ashun | 7/10 | 6108 days | 21% |
| Thomas1646 | 8/10 | 6108 days | 22% |
| Lars | 9/10 | 6117 days | 22% |
| SteveW | 9/10 | 6120 days | 22% |
| TobiasK | 8/10 | 6120 days | 22% |
| Rob | 8/10 | 6124 days | 22% |
| Keith | 7/10 | 6125 days | 21% |
| Steve | 9/10 | 6135 days | 22% |
| Heather | 7/10 | 6137 days | 21% |
| Jason | 3/10 | 6140 days | 12% |
| Nikolaj | 9/10 | 6151 days | 22% |
| MattEngland | 9/10 | 6156 days | 22% |
| CharlotteC | 9/10 | 6156 days | 22% |
| SuenSwitzerland | 9/10 | 6160 days | 22% |
| Sheridan Hancock | 10/10 | 6160 days | 22% |
| Henk | 8/10 | 6165 days | 22% |
| Maxim | 9/10 | 6167 days | 22% |
| Rachel | 8/10 | 6167 days | 22% |
| Anna | 7/10 | 6168 days | 21% |
| Thomas | 10/10 | 6169 days | 22% |
| John | 9/10 | 6170 days | 22% |
| Miranda | 9/10 | 6177 days | 22% |
| hanna_and_matt | 10/10 | 6200 days | 22% |
| Jason | 7/10 | 6205 days | 21% |
| Erin | 10/10 | 6252 days | 22% |
| fiona bergin | 10/10 | 6264 days | 22% |
| Anthony | 8/10 | 6481 days | 22% |
| Elizabeth Woodruff | 9/10 | 6481 days | 22% |
| Miranda | 8/10 | 6502 days | 22% |
| Pete | 8/10 | 6590 days | 22% |
| ranker_34 | 8/10 | 6703 days | 22% |
| Jessica Callen | 8/10 | 6826 days | 22% |
| Beth | 8/10 | 6828 days | 22% |
| Fran | 8/10 | 6831 days | 22% |
| John | 9/10 | 6834 days | 22% |
| Jane | 8/10 | 6834 days | 22% |
| Chris | 7/10 | 6838 days | 21% |
| Jacob Mille | 8/10 | 6845 days | 22% |
| Yasmin Michael | 9/10 | 6867 days | 22% |
| Suzy | 7/10 | 6871 days | 21% |
| Janne | 8/10 | 6871 days | 22% |
| Andy | 7/10 | 6873 days | 21% |
| Sandra | 6/10 | 6873 days | 19% |
| Colin | 7/10 | 6875 days | 21% |
| Gillian | 8/10 | 6878 days | 22% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.06% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Spaceships experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
5.31% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
66%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.