315 Rankers Reviews
A Spaceship offers you the freedom to explore New Zealand in a custom designed, award-winning camper that is like a good car to drive but with more useful features than a campervan. The compact campervans are versatile, fun and fuel efficient and backed up by a trusted and friendly customer service team. Spaceships really are the Swiss army knife of Campers - a great upgrade from a standard car hire, or a more convenient and cost-effective alternative to hiring a large campervan for your adventure in New Zealand.
Enjoy the smoother drive and better handling on the hilly and windy roads of New Zealand, access places bigger vehicles can’t, and save on fuel. These campers are easier to park and manoeuvre in built-up areas and cheaper to cross the Cook Straight on the ferry between the North and South Islands.
North Island ▷ Auckland Region ▷ Auckland
Showing 13 reviews of 292.
We feel like we had bad luck with spaceship since all the other reviews are so positive, but our experience with spaceship was definitely not the best :
- THE CAR HAD A MECANICAL BREAKDOWN LITTERALY TWO DAYS AFTER WE PICKED IT UP THAT ALMOST COST US OUR LIVES; Some bolts were missing near the motor, and the motor belt snapped, damaging a lot of things inside, and overheating the motor, wich made the antifreeze liquid explode all over... THIS MEANS THAT THERE IS NO MECANIST CHECKING THE CARS WHEN THEY ARE GIVEN TO CUSTOMERS, which is dangerous AND irresponsible.
- The car had 300.000+ Km and did 9 to 11 L /100 km (which is a LOT compared to most vehicules)
- The vehicules are not self contained, when for less price other companies offer better self-contained vehicules
- The sliding doors of the car were broken and did not function proprely.
- The car was FULL of dents, and on one side the metal was so broken it was almost dangling!
- The person in charge of our dossier, Jake in Auckland, was truely unhelpful. He litteraly gave us the key of the car, and send us our way. Thanks god we asked another spaceship employee for the information : Martin was really nice and told us how to turn on the fridge, how to open the reservoir, the hood, where are the tools in case of a flat tire, and other important information, which saved our day during the mechanical breakdown. Appart from Jake and customer service, the front staff was nice.
- Spaceship's custumer service is the worst one in the world, they laughed at us when we had a problem with our booking agent
0/10, would never book again.
Access savings worth hundreds of $$ on Top Ranked NZ Accommodation and Activities for just $1 per day.
Our car rental experience was very good. The only negative was that there was no shuttle to and from the airport. The Dreamliner was a delight to drive and the fridge, cooker and odds and ends were sufficient. WE will hire again on our future trips to New Zealand.
Spaceship rentals has been a huge deception so far.
I tried to book a campervan from the 22nd April, beta2s, and it took them 4 days to let me know it wasn’t available.
They offered me another model for the 23rd, however I’ve never accepted the offering. Nevertheless, they booked it in my name (model and date I’ve never accepted).
I got in touch a few times, both on line and making phone calls, and I received the information the booking had been cancelled.
However, today I received an email requiring me to make an online check in, what means the booking, which I’ve never requested, is still on!
And now, instead of being enjoying my holidays, I’m tying to have it solved.
By the way, I got in touch through the chat and they told me to wait for their “team” to contact me.
Again, the problem wasn’t solved.
No problemo - easy to drive, great service and great car.
- comfortable and quick rebuilding
- lots of average day stuff for cooking and sleeping
- easy handling with driving
- friendly service team with free coffee
- free gimmicks from spaceships (key chain, playing cards)
- rear side door was not working perfect ( we have been wedged painful in several times, that's an absolutely no go!!!)
- both side doors weren't fixed when open because the button hinges weren't working anymore (was painful too when not being cautious)
- no battery jumper cable or warning triangle inside (we were lost without it)
- splotchy and uncomfortable mattress (ugh!)
- bleeding expensive service fees for recharging empty battery (we had fully comprehensive insurance)
- sloppy and overhasty briefing
Van wasn't worth payment of 2000Euro...so never again!!!
Vans are outfitted very well, however the company slapped a $700.00 fine on us for returning the van to Auckland as opposed to Christchurch, after we spoke with an employee who confirmed this was okay. There were no higher ups in the office to help us sort it when we dropped the van, and now the company has slowly stopped responding to emails.
We absolutely loved our Spaceship campervan (Beta2S). Small and compact design with plenty of storage space. We used to hire those bulky van type campervans and always had issues with storing our clothes. Spaceship was always neat and tidy and easier to move around with. The outer tent to extend the sleeping area is a brilliant idea and gives plenty of ventilation. Easy to assemble and fold down every day. If we ever need a campervan for 2 people only again, Spaceship is our first choice.
The only issue with the car were the breaks, did not really feel that safe. We went through with the rental without reporting it but noticed the particular car we had seemed to be overdue for service (according to the sticker on its windscreen) so not sure what to think of that. Also, we ended up having a windscreen chip, which we had checked by a windscreen repair place on our way and were told a new windscreen is $450. Spaceships rentals charged us $700 for a new one. We had insurance of the bond, so it does not really matter, but a $250 price difference is quite a lot.
borha mohd zain
Not sincere to answer email, break down of vehicle quickly blame the hirer,immediately charge without investigate the real fault ,want to make fast buck. No vehicle replacement leaving the hirer felt being cheated
Laura Mayer, Tobias Dürr
We rented a campervan in Christchurch Orchard Road in December 2018. Before we picked it up, the rental agreement indicated that we had not paid yet which was wrong. That was handled quickly.
During pickup we had the feeling, that they want to get rid of us. I asked for listed deficiencies but I was taught that - as we had full insurance - it would not matter.
The rear door was not closing properly (when we told it, the lady just gave us the feeling that we are stupid and closed it quite rude), so we had to fix it on our own.
The van had a really high fuel consumption and was an old model, it made noises and the side mirror was shaking. That caused a bad view.
We wrote an email during our journey to spaceships, the answer was not referring to what we asked for and not that friendly.
When we gave back the car and told about our worries, it seemed not to interest anybody.
In general, traveling in a van was nice and the kitchen and bed equipment is good. However, the service could be better and the staff more friendly and helpful.
Very happy with my spaceship! Only negatives were that I couldn’t take out the extra two seats in the back for more room (I was travelling alone) so a lot of space wasted. And also needed more bedding, so cold! Cheers
Très bon véhicule, idéal pour 1 ou 2 personnes souhaitant découvrir la NZ. Facilité et rapidité pour le check In et check out avec personnel parlant français. Lit confortable et véhicule puissant. Matériel mis à disposition en parfait état. Seule petite complication, ils sont situé à mi chemin de l'aéroport et du centre d'auckland, donc nécessité de taxi, transport en commun, ils peuvent tout de même venir vous chercher. Je recommande.
We had a bad private situation in Holland, and Spaceships helped us on a fantastic way. I can't get in details because it's private but i would really thank the staff.
I really recommend this company.
It's a company with a heart.
I am grateful for all your help.
Vehicle in good condition despite high mileage. Blinds did not fully cover the windows making it difficult to sleep at times. Airport transfers expensive (especially in Christchurch) compared to the price you could pay with Uber. Comforter was nice and warm. Easy and fast pick-up and drop-off (had all-inclusive insurance which made it easier for drop-off). Good customer service. Would rent from them again.