G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
296 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 306 reviews. There are 296 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 296 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 108 |
|
36% |
| 9/10 | 77 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.57% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.57% and is based on 296 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 296 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.92%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rory Fraser | 9/10 | 60 days | 99% |
| Pauline & Pierre | 10/10 | 60 days | 100% |
| Arnaud B | 10/10 | 60 days | 100% |
| JAN Netherlands Amsterdam | 10/10 | 91 days | 100% |
| Soraya | 10/10 | 119 days | 99% |
| SiJuDa | 10/10 | 150 days | 99% |
| Jess F. | 10/10 | 181 days | 98% |
| Shlomo Sackstein | 10/10 | 181 days | 98% |
| Marcia D. | 9/10 | 425 days | 89% |
| Arch M | 9/10 | 425 days | 89% |
| Nadav S | 10/10 | 456 days | 88% |
| Bruce Thompson | 10/10 | 456 days | 88% |
| Geoff and Ginny Cunningham | 9/10 | 484 days | 86% |
| Massimiliano | 10/10 | 515 days | 85% |
| Mary | 10/10 | 576 days | 81% |
| Henry & Georgina Hunt | 10/10 | 607 days | 79% |
| Tonia Lassman | 10/10 | 637 days | 77% |
| Vincent | 9/10 | 729 days | 69% |
| Birk Schaper | 10/10 | 790 days | 64% |
| Tony | 10/10 | 821 days | 62% |
| Shelby Stout | 10/10 | 821 days | 62% |
| Bernd Wallner | 10/10 | 850 days | 59% |
| J&M The Netherlands | 9/10 | 881 days | 55% |
| A. P. | 10/10 | 881 days | 56% |
| Gary and Alison Steele | 10/10 | 881 days | 56% |
| Gil Lima | 9/10 | 881 days | 55% |
| Elke | 10/10 | 912 days | 53% |
| Jennifer Liu | 10/10 | 912 days | 53% |
| Thomas | 10/10 | 942 days | 50% |
| Missy Ida Tapine-Tumu | 10/10 | 973 days | 46% |
| Bernd | 9/10 | 973 days | 46% |
| Georg Vaupel | 9/10 | 1065 days | 38% |
| Toni from Alaska | 10/10 | 1065 days | 38% |
| BRIGITTE GAGNON | 10/10 | 1126 days | 33% |
| Joshua Vu | 9/10 | 1126 days | 33% |
| Heather Mortimer | 10/10 | 1126 days | 33% |
| Deb Lyon | 10/10 | 1156 days | 31% |
| Mike Smith | 10/10 | 1187 days | 28% |
| Geoff and Ginny Cunningham | 8/10 | 1187 days | 28% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1187 days | 28% |
| Mathilde | 10/10 | 1277 days | 22% |
| Charles Bouquin | 10/10 | 1307 days | 20% |
| Kathy from Oregon | 2/10 | 1338 days | 8% |
| cearon | 9/10 | 1491 days | 11% |
| Christine Williams | 10/10 | 1552 days | 9% |
| Dave | 9/10 | 1580 days | 8% |
| Adrian & Carolina Millar | 10/10 | 1642 days | 7% |
| Mike | 10/10 | 1703 days | 6% |
| Clare Thompson | 10/10 | 1703 days | 6% |
| Alexandra | 10/10 | 1733 days | 5% |
| Anneka | 10/10 | 1764 days | 5% |
| Carolina Gartner | 10/10 | 1764 days | 5% |
| Donna Mason | 10/10 | 2160 days | 4% |
| Lydia | 9/10 | 2160 days | 4% |
| Tony Henderson-Newport | 9/10 | 2160 days | 4% |
| Lexi & Rod Kirk | 10/10 | 2160 days | 4% |
| Brooke Lillyston | 10/10 | 2160 days | 4% |
| Ian G | 10/10 | 2190 days | 4% |
| Morris | 10/10 | 2190 days | 4% |
| Stacy Lio | 10/10 | 2190 days | 4% |
| Anonymous | 8/10 | 2282 days | 4% |
| Keith Diver | 9/10 | 2282 days | 4% |
| Stefan Berger | 9/10 | 2282 days | 4% |
| Peter Leschev | 9/10 | 2311 days | 4% |
| Miles Protter | 8/10 | 2311 days | 4% |
| Martin Borjeskog | 10/10 | 2311 days | 4% |
| Christian | 9/10 | 2311 days | 4% |
| Alexandre Lacroix | 9/10 | 2311 days | 4% |
| Matthew Young | 9/10 | 2311 days | 4% |
| Ben Holmes | 10/10 | 2311 days | 4% |
| N.J. van den Berg | 10/10 | 2311 days | 4% |
| Mike Smith | 9/10 | 2311 days | 4% |
| Ron Meyerink | 10/10 | 2342 days | 4% |
| Gerd Weidenfeld | 10/10 | 2342 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2342 days | 4% |
| Des Gilbert | 9/10 | 2373 days | 4% |
| Diane | 10/10 | 2373 days | 4% |
| Kirsch, Luxemburg | 10/10 | 2373 days | 4% |
| Anna Hunt | 9/10 | 2373 days | 4% |
| James and Emma Dickie | 10/10 | 2373 days | 4% |
| Jonatan Zarzif | 3/10 | 2373 days | 2% |
| Trevor Parkin | 9/10 | 2403 days | 4% |
| Edwin Walker | 8/10 | 2434 days | 4% |
| Serena Gray | 9/10 | 2434 days | 4% |
| PJ Caldito | 10/10 | 2434 days | 4% |
| Shane Howe | 10/10 | 2464 days | 4% |
| Jason | 10/10 | 2464 days | 4% |
| Teneille Harwood | 10/10 | 2464 days | 4% |
| Fabulous five | 10/10 | 2495 days | 4% |
| jac | 9/10 | 2495 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2495 days | 4% |
| Jeannie Huang | 9/10 | 2526 days | 3% |
| Joao Madureira | 8/10 | 2526 days | 3% |
| Edith Peita | 10/10 | 2526 days | 4% |
| John Bourke | 10/10 | 2526 days | 4% |
| Maik | 10/10 | 2556 days | 3% |
| Helen | 10/10 | 2556 days | 3% |
| Kevin | 10/10 | 2556 days | 3% |
| Larry Mutu Reriti | 10/10 | 2556 days | 3% |
| Keryn | 10/10 | 2556 days | 3% |
| Greg Croft | 10/10 | 2556 days | 3% |
| Erin | 10/10 | 2587 days | 3% |
| schtahaups | 9/10 | 2587 days | 3% |
| CMe | 9/10 | 2587 days | 3% |
| Martyn | 10/10 | 2587 days | 3% |
| John Flynn | 9/10 | 2617 days | 3% |
| charlie35slr | 10/10 | 2617 days | 3% |
| Ken | 2/10 | 2648 days | 1% |
| Bee | 3/10 | 2648 days | 2% |
| Catherine Johnson | 10/10 | 2676 days | 3% |
| Bk | 10/10 | 2676 days | 3% |
| John I. | 10/10 | 2676 days | 3% |
| Rogie | 9/10 | 2676 days | 3% |
| Krzysztof Jablonski | 10/10 | 2676 days | 3% |
| Berthold Wagner | 8/10 | 2707 days | 3% |
| Eric Arnal Fort | 10/10 | 2707 days | 3% |
| Andy Jamo | 10/10 | 2707 days | 3% |
| Agnès | 10/10 | 2707 days | 3% |
| Thomas Heri | 10/10 | 2707 days | 3% |
| Roger and Karen | 10/10 | 2768 days | 3% |
| renard | 9/10 | 2768 days | 3% |
| Berrie, the Netherlands | 10/10 | 2768 days | 3% |
| Warren S | 10/10 | 2799 days | 3% |
| Ronald Rampersad | 10/10 | 2860 days | 3% |
| Poynter Family | 9/10 | 2860 days | 3% |
| Wilson | 10/10 | 2891 days | 3% |
| Elsa | 10/10 | 2891 days | 3% |
| Pascal | 10/10 | 2921 days | 3% |
| Paul Haslam | 10/10 | 3013 days | 3% |
| Jennifer Makosky | 9/10 | 3013 days | 3% |
| Steve Pickard | 10/10 | 3013 days | 3% |
| Stuart C | 10/10 | 3041 days | 3% |
| Vicki Simmons | 10/10 | 3072 days | 2% |
| Steven Dunlop | 9/10 | 3072 days | 2% |
| Sarah Timms | 10/10 | 3164 days | 2% |
| Emily Hibberd | 10/10 | 3194 days | 2% |
| Sue Lander | 9/10 | 3194 days | 2% |
| Kelvin Armstrong | 10/10 | 3256 days | 2% |
| Tom Williamson | 9/10 | 3286 days | 2% |
| Yves Deyris | 10/10 | 3347 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3347 days | 2% |
| Sylvie Paquette | 9/10 | 3378 days | 2% |
| Axel and Patricia G | 10/10 | 3382 days | 2% |
| walter isselhard | 8/10 | 3743 days | 1% |
| Darker | 9/10 | 4124 days | 0% |
| L S | 10/10 | 4321 days | 0% |
| aussiewoodies | 8/10 | 4808 days | 1% |
| Sharyn Crosby | 10/10 | 4839 days | 1% |
| Alekandra Ulm | 4/10 | 4911 days | 1% |
| Sue Kieseker | 8/10 | 4914 days | 1% |
| Karin Genyn | 8/10 | 4915 days | 1% |
| Sharon Yates | 10/10 | 4917 days | 1% |
| Moorman | 8/10 | 4920 days | 1% |
| Marian | 7/10 | 4931 days | 1% |
| Behrens | 4/10 | 4938 days | 1% |
| FiStew | 10/10 | 5020 days | 1% |
| Devil_n_Disquiz | 10/10 | 5051 days | 1% |
| gezza2906 | 4/10 | 5082 days | 1% |
| Tinne Cis | 8/10 | 5201 days | 1% |
| B Sluis | 8/10 | 5213 days | 1% |
| Bottoms | 7/10 | 5214 days | 1% |
| Seiler | 6/10 | 5214 days | 1% |
| Patrick Grant | 8/10 | 5214 days | 1% |
| Moehl | 9/10 | 5216 days | 1% |
| David Beaumont | 8/10 | 5216 days | 1% |
| Beat Kindler | 7/10 | 5216 days | 1% |
| Danielle | 9/10 | 5216 days | 1% |
| Markus Heummer | 10/10 | 5217 days | 1% |
| Gerrit & Martina | 8/10 | 5218 days | 1% |
| Verne Heath | 7/10 | 5218 days | 1% |
| Dave Simpson | 8/10 | 5218 days | 1% |
| Steve Goodyear | 9/10 | 5225 days | 1% |
| Colin Philpott | 8/10 | 5226 days | 1% |
| Hans Erik Munch | 7/10 | 5231 days | 1% |
| Thomas Behy | 5/10 | 5231 days | 1% |
| Kroepfl | 9/10 | 5232 days | 1% |
| Lesley | 5/10 | 5264 days | 1% |
| Dagmar | 10/10 | 5296 days | 1% |
| deJong | 6/10 | 5299 days | 1% |
| Sillmann | 9/10 | 5301 days | 1% |
| Eri & Udo Seifert | 8/10 | 5304 days | 1% |
| Curry | 8/10 | 5307 days | 1% |
| Willi & Elke Breier | 8/10 | 5312 days | 1% |
| Powerfamily | 10/10 | 5448 days | 1% |
| Jack Potman | 10/10 | 5527 days | 1% |
| Andreas Blessing | 7/10 | 5550 days | 1% |
| Desma Frampton | 2/10 | 5552 days | 0% |
| Maike | 8/10 | 5558 days | 1% |
| Kauzta | 7/10 | 5558 days | 1% |
| Schroeder | 6/10 | 5558 days | 1% |
| J Meindersma | 7/10 | 5559 days | 1% |
| Juergen Wolf | 8/10 | 5560 days | 1% |
| Aimee Pollett | 9/10 | 5560 days | 1% |
| Barbara Link | 8/10 | 5561 days | 1% |
| E Brockbank | 6/10 | 5561 days | 1% |
| Gerstmann | 6/10 | 5564 days | 1% |
| Ekhard Wittkugel | 10/10 | 5566 days | 1% |
| Raith | 8/10 | 5569 days | 1% |
| Omar Candon | 8/10 | 5571 days | 1% |
| Gert Vogelaers | 8/10 | 5573 days | 1% |
| Flueckiger | 6/10 | 5579 days | 1% |
| Marleen Meyers | 6/10 | 5581 days | 1% |
| Frank Schedler | 9/10 | 5581 days | 1% |
| Katie Nicol | 7/10 | 5583 days | 1% |
| Gerd Pagel | 2/10 | 5583 days | 0% |
| mr Schumader | 9/10 | 5584 days | 1% |
| Monja | 9/10 | 5586 days | 1% |
| Teum and Orselien | 7/10 | 5586 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5586 days | 1% |
| Johanna | 9/10 | 5587 days | 1% |
| E M Klap | 8/10 | 5589 days | 1% |
| Bolt | 8/10 | 5589 days | 1% |
| Robert Cox | 4/10 | 5589 days | 1% |
| Nicole | 8/10 | 5589 days | 1% |
| Heike Toepelt | 9/10 | 5590 days | 1% |
| Derek Archibald | 4/10 | 5591 days | 1% |
| Loren van Oordt | 9/10 | 5593 days | 1% |
| Gordon Daniels | 7/10 | 5593 days | 1% |
| Ewald Waldner | 9/10 | 5594 days | 1% |
| Meriel & Paul Best | 9/10 | 5594 days | 1% |
| de Vries | 7/10 | 5596 days | 1% |
| Jochen | 9/10 | 5596 days | 1% |
| Anne | 8/10 | 5598 days | 1% |
| D Saker | 9/10 | 5904 days | 1% |
| Don Keith | 9/10 | 5922 days | 1% |
| Westermann | 9/10 | 5926 days | 1% |
| Pam Know | 8/10 | 5930 days | 1% |
| Main | 9/10 | 5936 days | 1% |
| Mark and Natasha UK | 8/10 | 5937 days | 1% |
| Gunda G | 4/10 | 5943 days | 1% |
| Denecke Thorsten | 9/10 | 5944 days | 1% |
| Lehmann | 7/10 | 5945 days | 1% |
| Walter | 6/10 | 5949 days | 1% |
| Mark | 8/10 | 5954 days | 1% |
| Wilfred Sch | 8/10 | 5956 days | 1% |
| David Valentine | 8/10 | 5957 days | 1% |
| Paul Ritchie | 8/10 | 5958 days | 1% |
| Thea X | 7/10 | 5958 days | 1% |
| Wim Van Gastel | 7/10 | 5961 days | 1% |
| Coby Aalbrecht | 6/10 | 5962 days | 1% |
| nigelst | 7/10 | 5969 days | 1% |
| Wolfgang G | 7/10 | 5969 days | 1% |
| Goewe | 9/10 | 5977 days | 1% |
| Jennifer Templeton | 6/10 | 5980 days | 1% |
| Ralf Genthe | 6/10 | 5980 days | 1% |
| Susi Schoetzler | 8/10 | 5983 days | 1% |
| marcusba | 10/10 | 6006 days | 1% |
| stephenst | 4/10 | 6009 days | 1% |
| weidep | 8/10 | 6009 days | 1% |
| Monika Wenzel | 9/10 | 6033 days | 1% |
| Jean Paul Mesnage | 6/10 | 6035 days | 1% |
| Uerilie Stolareh | 8/10 | 6038 days | 1% |
| Karen Fisher | 10/10 | 6051 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 6064 days | 1% |
| PamB | 8/10 | 6257 days | 1% |
| RubyJ | 8/10 | 6261 days | 1% |
| Frank | 9/10 | 6287 days | 1% |
| HeideS | 10/10 | 6288 days | 1% |
| GrahamM1 | 9/10 | 6302 days | 1% |
| ChristineM | 8/10 | 6302 days | 1% |
| FrankFlemming | 7/10 | 6303 days | 1% |
| MrHebbard | 9/10 | 6303 days | 1% |
| Elrik frau | 9/10 | 6303 days | 1% |
| Helle | 9/10 | 6308 days | 1% |
| Trevor | 8/10 | 6313 days | 1% |
| Tim | 9/10 | 6313 days | 1% |
| Annemarie | 8/10 | 6320 days | 1% |
| plumbaum | 8/10 | 6334 days | 1% |
| Bernd | 7/10 | 6334 days | 1% |
| groenewold | 7/10 | 6334 days | 1% |
| Liane | 10/10 | 6337 days | 1% |
| Burkhalter | 6/10 | 6340 days | 1% |
| Keith | 9/10 | 6341 days | 1% |
| Bernd | 8/10 | 6342 days | 1% |
| Rosa | 9/10 | 6342 days | 1% |
| David | 8/10 | 6382 days | 1% |
| Marc | 8/10 | 6386 days | 1% |
| Kaminsky | 9/10 | 6386 days | 1% |
| olland | 8/10 | 6390 days | 1% |
| Terry | 9/10 | 6460 days | 1% |
| Chris | 7/10 | 6646 days | 1% |
| Stuart Bartram | 8/10 | 6652 days | 1% |
| Hoetnagels | 8/10 | 6652 days | 1% |
| Anja Kunert | 8/10 | 6666 days | 1% |
| Kenneth and Mette | 8/10 | 6669 days | 1% |
| Myrtille de Vries | 6/10 | 6673 days | 1% |
| struck | 10/10 | 6758 days | 1% |
| Pat Brewster | 9/10 | 6871 days | 1% |
| Stef | 7/10 | 6979 days | 1% |
| Schranger | 10/10 | 7006 days | 1% |
| Karla | 4/10 | 7028 days | 1% |
| Andy | 9/10 | 7034 days | 1% |
| Tom | 8/10 | 7034 days | 1% |
| Jacobien | 8/10 | 7039 days | 1% |
| Alexandra | 5/10 | 7039 days | 1% |
| Stefan | 6/10 | 7043 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.28% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 105 days. However the Pacific Horizon Motorhomes experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 23 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 20 | -0.25% |
| 21 | -0.26% |
| 22 | -0.27% |
| 23 | -0.28% |
| 24 | -0.30% |
| 25 | -0.31% |
| 26 | -0.32% |
| … | … |
Balancing Adjustment
0.37% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.