G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
282 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 292 reviews. There are 282 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 282 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 98 |
|
35% |
| 9/10 | 73 |
|
26% |
| 8/10 | 56 |
|
20% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.00% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.00% and is based on 282 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 282 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.21%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mary | 10/10 | 34 days | 100% |
| Henry & Georgina Hunt | 10/10 | 65 days | 100% |
| Tonia Lassman | 10/10 | 95 days | 100% |
| Vincent | 9/10 | 187 days | 97% |
| Birk Schaper | 10/10 | 248 days | 97% |
| Tony | 10/10 | 279 days | 96% |
| Shelby Stout | 10/10 | 279 days | 96% |
| Bernd Wallner | 10/10 | 308 days | 95% |
| J&M The Netherlands | 9/10 | 339 days | 93% |
| A. P. | 10/10 | 339 days | 94% |
| Gary and Alison Steele | 10/10 | 339 days | 94% |
| Gil Lima | 9/10 | 339 days | 93% |
| Elke | 10/10 | 370 days | 92% |
| Jennifer Liu | 10/10 | 370 days | 92% |
| Thomas | 10/10 | 400 days | 91% |
| Missy Ida Tapine-Tumu | 10/10 | 431 days | 89% |
| Bernd | 9/10 | 431 days | 89% |
| Georg Vaupel | 9/10 | 523 days | 84% |
| Toni from Alaska | 10/10 | 523 days | 84% |
| BRIGITTE GAGNON | 10/10 | 584 days | 81% |
| Joshua Vu | 9/10 | 584 days | 80% |
| Heather Mortimer | 10/10 | 584 days | 81% |
| Deb Lyon | 10/10 | 614 days | 79% |
| Mike Smith | 10/10 | 645 days | 76% |
| Geoff and Ginny Cunningham | 8/10 | 645 days | 75% |
| Luke, Kadri, Tonu & Leili | 9/10 | 645 days | 76% |
| Mathilde | 10/10 | 735 days | 69% |
| Charles Bouquin | 10/10 | 765 days | 67% |
| Kathy from Oregon | 2/10 | 796 days | 29% |
| cearon | 9/10 | 949 days | 48% |
| Christine Williams | 10/10 | 1010 days | 43% |
| Dave | 9/10 | 1038 days | 40% |
| Adrian & Carolina Millar | 10/10 | 1100 days | 35% |
| Mike | 10/10 | 1161 days | 30% |
| Clare Thompson | 10/10 | 1161 days | 30% |
| Alexandra | 10/10 | 1191 days | 28% |
| Anneka | 10/10 | 1222 days | 26% |
| Carolina Gartner | 10/10 | 1222 days | 26% |
| Donna Mason | 10/10 | 1618 days | 7% |
| Lydia | 9/10 | 1618 days | 7% |
| Tony Henderson-Newport | 9/10 | 1618 days | 7% |
| Lexi & Rod Kirk | 10/10 | 1618 days | 7% |
| Brooke Lillyston | 10/10 | 1618 days | 7% |
| Ian G | 10/10 | 1648 days | 7% |
| Morris | 10/10 | 1648 days | 7% |
| Stacy Lio | 10/10 | 1648 days | 7% |
| Anonymous (105552) | 8/10 | 1740 days | 5% |
| Keith Diver | 9/10 | 1740 days | 5% |
| Stefan Berger | 9/10 | 1740 days | 5% |
| Peter Leschev | 9/10 | 1769 days | 5% |
| Miles Protter | 8/10 | 1769 days | 5% |
| Martin Borjeskog | 10/10 | 1769 days | 5% |
| Christian | 9/10 | 1769 days | 5% |
| Alexandre Lacroix | 9/10 | 1769 days | 5% |
| Matthew Young | 9/10 | 1769 days | 5% |
| Ben Holmes | 10/10 | 1769 days | 5% |
| N.J. van den Berg | 10/10 | 1769 days | 5% |
| Mike Smith | 9/10 | 1769 days | 5% |
| Ron Meyerink | 10/10 | 1800 days | 5% |
| Gerd Weidenfeld | 10/10 | 1800 days | 5% |
| Geoff and Ginny Cunningham | 9/10 | 1800 days | 5% |
| Des Gilbert | 9/10 | 1831 days | 5% |
| Diane | 10/10 | 1831 days | 5% |
| Kirsch, Luxemburg | 10/10 | 1831 days | 5% |
| Anna Hunt | 9/10 | 1831 days | 5% |
| James and Emma Dickie | 10/10 | 1831 days | 5% |
| Jonatan Zarzif | 3/10 | 1831 days | 3% |
| Trevor Parkin | 9/10 | 1861 days | 5% |
| Edwin Walker | 8/10 | 1892 days | 5% |
| Serena Gray | 9/10 | 1892 days | 5% |
| PJ Caldito | 10/10 | 1892 days | 5% |
| Shane Howe | 10/10 | 1922 days | 5% |
| Jason | 10/10 | 1922 days | 5% |
| Teneille Harwood | 10/10 | 1922 days | 5% |
| Fabulous five | 10/10 | 1953 days | 5% |
| jac | 9/10 | 1953 days | 5% |
| Keith & Kay Finlayson | 10/10 | 1953 days | 5% |
| Jeannie Huang | 9/10 | 1984 days | 5% |
| Joao Madureira | 8/10 | 1984 days | 5% |
| Edith Peita | 10/10 | 1984 days | 5% |
| John Bourke | 10/10 | 1984 days | 5% |
| Maik | 10/10 | 2014 days | 5% |
| Helen | 10/10 | 2014 days | 5% |
| Kevin | 10/10 | 2014 days | 5% |
| Larry Mutu Reriti | 10/10 | 2014 days | 5% |
| Keryn | 10/10 | 2014 days | 5% |
| Greg Croft | 10/10 | 2014 days | 5% |
| Erin | 10/10 | 2045 days | 5% |
| schtahaups | 9/10 | 2045 days | 5% |
| CMe | 9/10 | 2045 days | 5% |
| Martyn | 10/10 | 2045 days | 5% |
| John Flynn | 9/10 | 2075 days | 4% |
| charlie35slr | 10/10 | 2075 days | 5% |
| Ken | 2/10 | 2106 days | 2% |
| Bee | 3/10 | 2106 days | 2% |
| Catherine Johnson | 10/10 | 2134 days | 4% |
| Bk | 10/10 | 2134 days | 4% |
| John I. | 10/10 | 2134 days | 4% |
| Rogie | 9/10 | 2134 days | 4% |
| Krzysztof Jablonski | 10/10 | 2134 days | 4% |
| Berthold Wagner | 8/10 | 2165 days | 4% |
| Eric Arnal Fort | 10/10 | 2165 days | 4% |
| Andy Jamo | 10/10 | 2165 days | 4% |
| Agnès | 10/10 | 2165 days | 4% |
| Thomas Heri | 10/10 | 2165 days | 4% |
| Roger and Karen | 10/10 | 2226 days | 4% |
| renard | 9/10 | 2226 days | 4% |
| Berrie, the Netherlands | 10/10 | 2226 days | 4% |
| Warren S | 10/10 | 2257 days | 4% |
| Ronald Rampersad | 10/10 | 2318 days | 4% |
| Poynter Family | 9/10 | 2318 days | 4% |
| Wilson | 10/10 | 2349 days | 4% |
| Elsa | 10/10 | 2349 days | 4% |
| Pascal | 10/10 | 2379 days | 4% |
| Paul Haslam | 10/10 | 2471 days | 4% |
| Jennifer Makosky | 9/10 | 2471 days | 4% |
| Steve Pickard | 10/10 | 2471 days | 4% |
| Stuart C | 10/10 | 2499 days | 4% |
| Vicki Simmons | 10/10 | 2530 days | 4% |
| Steven Dunlop | 9/10 | 2530 days | 4% |
| Sarah Timms | 10/10 | 2622 days | 3% |
| Emily Hibberd | 10/10 | 2652 days | 3% |
| Sue Lander | 9/10 | 2652 days | 3% |
| Kelvin Armstrong | 10/10 | 2714 days | 3% |
| Tom Williamson | 9/10 | 2744 days | 3% |
| Yves Deyris | 10/10 | 2805 days | 3% |
| Fred RABIER BAGOEE | 9/10 | 2805 days | 3% |
| Sylvie Paquette | 9/10 | 2836 days | 3% |
| Axel and Patricia G | 10/10 | 2840 days | 3% |
| walter isselhard | 8/10 | 3201 days | 2% |
| Darker | 9/10 | 3582 days | 2% |
| L S | 10/10 | 3779 days | 1% |
| aussiewoodies | 8/10 | 4266 days | 0% |
| Sharyn Crosby | 10/10 | 4297 days | 0% |
| Alekandra Ulm | 4/10 | 4369 days | 0% |
| Sue Kieseker | 8/10 | 4372 days | 0% |
| Karin Genyn | 8/10 | 4373 days | 0% |
| Sharon Yates | 10/10 | 4375 days | 0% |
| Moorman | 8/10 | 4378 days | 0% |
| Marian | 7/10 | 4389 days | 1% |
| Behrens | 4/10 | 4396 days | 1% |
| FiStew | 10/10 | 4478 days | 1% |
| Devil_n_Disquiz | 10/10 | 4509 days | 1% |
| gezza2906 | 4/10 | 4540 days | 1% |
| Tinne Cis | 8/10 | 4659 days | 1% |
| B Sluis | 8/10 | 4671 days | 1% |
| Bottoms | 7/10 | 4672 days | 1% |
| Seiler | 6/10 | 4672 days | 1% |
| Patrick Grant | 8/10 | 4672 days | 1% |
| Moehl | 9/10 | 4674 days | 1% |
| David Beaumont | 8/10 | 4674 days | 1% |
| Beat Kindler | 7/10 | 4674 days | 1% |
| Danielle | 9/10 | 4674 days | 1% |
| Markus Heummer | 10/10 | 4675 days | 1% |
| Gerrit & Martina | 8/10 | 4676 days | 1% |
| Verne Heath | 7/10 | 4676 days | 1% |
| Dave Simpson | 8/10 | 4676 days | 1% |
| Steve Goodyear | 9/10 | 4683 days | 1% |
| Colin Philpott | 8/10 | 4684 days | 1% |
| Hans Erik Munch | 7/10 | 4689 days | 1% |
| Thomas Behy | 5/10 | 4689 days | 1% |
| Kroepfl | 9/10 | 4690 days | 1% |
| Lesley | 5/10 | 4722 days | 1% |
| Dagmar | 10/10 | 4754 days | 1% |
| deJong | 6/10 | 4757 days | 1% |
| Sillmann | 9/10 | 4759 days | 1% |
| Eri & Udo Seifert | 8/10 | 4762 days | 1% |
| Curry | 8/10 | 4765 days | 1% |
| Willi & Elke Breier | 8/10 | 4770 days | 1% |
| Powerfamily | 10/10 | 4906 days | 1% |
| Jack Potman | 10/10 | 4985 days | 1% |
| Andreas Blessing | 7/10 | 5008 days | 1% |
| Desma Frampton | 2/10 | 5010 days | 0% |
| Maike | 8/10 | 5016 days | 1% |
| Kauzta | 7/10 | 5016 days | 1% |
| Schroeder | 6/10 | 5016 days | 1% |
| J Meindersma | 7/10 | 5017 days | 1% |
| Juergen Wolf | 8/10 | 5018 days | 1% |
| Aimee Pollett | 9/10 | 5018 days | 1% |
| Barbara Link | 8/10 | 5019 days | 1% |
| E Brockbank | 6/10 | 5019 days | 1% |
| Gerstmann | 6/10 | 5022 days | 1% |
| Ekhard Wittkugel | 10/10 | 5024 days | 1% |
| Raith | 8/10 | 5027 days | 1% |
| Omar Candon | 8/10 | 5029 days | 1% |
| Gert Vogelaers | 8/10 | 5031 days | 1% |
| Flueckiger | 6/10 | 5037 days | 1% |
| Marleen Meyers | 6/10 | 5039 days | 1% |
| Frank Schedler | 9/10 | 5039 days | 1% |
| Katie Nicol | 7/10 | 5041 days | 1% |
| Gerd Pagel | 2/10 | 5041 days | 0% |
| mr Schumader | 9/10 | 5042 days | 1% |
| Monja | 9/10 | 5044 days | 1% |
| Teum and Orselien | 7/10 | 5044 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5044 days | 1% |
| Johanna | 9/10 | 5045 days | 1% |
| E M Klap | 8/10 | 5047 days | 1% |
| Bolt | 8/10 | 5047 days | 1% |
| Robert Cox | 4/10 | 5047 days | 1% |
| Nicole | 8/10 | 5047 days | 1% |
| Heike Toepelt | 9/10 | 5048 days | 1% |
| Derek Archibald | 4/10 | 5049 days | 1% |
| Loren van Oordt | 9/10 | 5051 days | 1% |
| Gordon Daniels | 7/10 | 5051 days | 1% |
| Ewald Waldner | 9/10 | 5052 days | 1% |
| Meriel & Paul Best | 9/10 | 5052 days | 1% |
| de Vries | 7/10 | 5054 days | 1% |
| Jochen | 9/10 | 5054 days | 1% |
| Anne | 8/10 | 5056 days | 1% |
| D Saker | 9/10 | 5362 days | 1% |
| Don Keith | 9/10 | 5380 days | 1% |
| Westermann | 9/10 | 5384 days | 1% |
| Pam Know | 8/10 | 5388 days | 1% |
| Main | 9/10 | 5394 days | 1% |
| Mark and Natasha UK | 8/10 | 5395 days | 1% |
| Gunda G | 4/10 | 5401 days | 1% |
| Denecke Thorsten | 9/10 | 5402 days | 1% |
| Lehmann | 7/10 | 5403 days | 1% |
| Walter | 6/10 | 5407 days | 1% |
| Mark | 8/10 | 5412 days | 1% |
| Wilfred Sch | 8/10 | 5414 days | 1% |
| David Valentine | 8/10 | 5415 days | 1% |
| Paul Ritchie | 8/10 | 5416 days | 1% |
| Thea X | 7/10 | 5416 days | 1% |
| Wim Van Gastel | 7/10 | 5419 days | 1% |
| Coby Aalbrecht | 6/10 | 5420 days | 1% |
| nigelst | 7/10 | 5427 days | 1% |
| Wolfgang G | 7/10 | 5427 days | 1% |
| Goewe | 9/10 | 5435 days | 1% |
| Jennifer Templeton | 6/10 | 5438 days | 1% |
| Ralf Genthe | 6/10 | 5438 days | 1% |
| Susi Schoetzler | 8/10 | 5441 days | 1% |
| marcusba | 10/10 | 5464 days | 1% |
| stephenst | 4/10 | 5467 days | 1% |
| weidep | 8/10 | 5467 days | 1% |
| Monika Wenzel | 9/10 | 5491 days | 1% |
| Jean Paul Mesnage | 6/10 | 5493 days | 1% |
| Uerilie Stolareh | 8/10 | 5496 days | 1% |
| Karen Fisher | 10/10 | 5509 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5522 days | 1% |
| PamB | 8/10 | 5715 days | 1% |
| RubyJ | 8/10 | 5719 days | 1% |
| Frank | 9/10 | 5745 days | 1% |
| HeideS | 10/10 | 5746 days | 1% |
| GrahamM1 | 9/10 | 5760 days | 1% |
| ChristineM | 8/10 | 5760 days | 1% |
| FrankFlemming | 7/10 | 5761 days | 1% |
| MrHebbard | 9/10 | 5761 days | 1% |
| Elrik frau | 9/10 | 5761 days | 1% |
| Helle | 9/10 | 5767 days | 1% |
| Trevor | 8/10 | 5771 days | 1% |
| Tim | 9/10 | 5771 days | 1% |
| Annemarie | 8/10 | 5778 days | 1% |
| plumbaum | 8/10 | 5792 days | 1% |
| Bernd | 7/10 | 5792 days | 1% |
| groenewold | 7/10 | 5792 days | 1% |
| Liane | 10/10 | 5796 days | 1% |
| Burkhalter | 6/10 | 5799 days | 1% |
| Keith | 9/10 | 5799 days | 1% |
| Bernd | 8/10 | 5801 days | 1% |
| Rosa | 9/10 | 5801 days | 1% |
| David | 8/10 | 5840 days | 1% |
| Marc | 8/10 | 5845 days | 1% |
| Kaminsky | 9/10 | 5845 days | 1% |
| olland | 8/10 | 5848 days | 1% |
| Terry | 9/10 | 5918 days | 1% |
| Chris | 7/10 | 6104 days | 1% |
| Stuart Bartram | 8/10 | 6110 days | 1% |
| Hoetnagels | 8/10 | 6110 days | 1% |
| Anja Kunert | 8/10 | 6124 days | 1% |
| Kenneth and Mette | 8/10 | 6127 days | 1% |
| Myrtille de Vries | 6/10 | 6131 days | 1% |
| struck | 10/10 | 6216 days | 1% |
| Pat Brewster | 9/10 | 6329 days | 1% |
| Stef | 7/10 | 6437 days | 1% |
| Schranger | 10/10 | 6464 days | 1% |
| Karla | 4/10 | 6486 days | 1% |
| Andy | 9/10 | 6492 days | 1% |
| Tom | 8/10 | 6492 days | 1% |
| Jacobien | 8/10 | 6497 days | 1% |
| Alexandra | 5/10 | 6497 days | 1% |
| Stefan | 6/10 | 6501 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.50% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Pacific Horizon Motorhomes experience has 3 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 6 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| 6 | -0.12% |
| 7 | -0.14% |
| 8 | -0.16% |
| 9 | -0.18% |
| … | … |
Balancing Adjustment
0.46% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.