Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
299 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 309 reviews. There are 299 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 299 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 111 |
|
37% |
| 9/10 | 77 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.72% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.72% and is based on 299 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 299 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.28%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Gideon George | 10/10 | 60 days | 100% |
| Rebecca O'MELEY | 10/10 | 91 days | 100% |
| Rory Fraser | 9/10 | 121 days | 98% |
| Pauline & Pierre | 10/10 | 121 days | 99% |
| Arnaud B | 10/10 | 121 days | 99% |
| JAN Netherlands Amsterdam | 10/10 | 152 days | 99% |
| Soraya | 10/10 | 180 days | 98% |
| SiJuDa | 10/10 | 211 days | 98% |
| Heinz | 10/10 | 211 days | 98% |
| Jess F. | 10/10 | 242 days | 97% |
| Shlomo Sackstein | 10/10 | 242 days | 97% |
| Marcia D. | 9/10 | 486 days | 86% |
| Arch M | 9/10 | 486 days | 86% |
| Nadav S | 10/10 | 517 days | 85% |
| Bruce Thompson | 10/10 | 517 days | 85% |
| Geoff and Ginny Cunningham | 9/10 | 545 days | 82% |
| Massimiliano | 10/10 | 576 days | 81% |
| Mary | 10/10 | 637 days | 77% |
| Henry & Georgina Hunt | 10/10 | 668 days | 75% |
| Tonia Lassman | 10/10 | 698 days | 72% |
| Vincent | 9/10 | 790 days | 64% |
| Birk Schaper | 10/10 | 851 days | 59% |
| Tony | 10/10 | 882 days | 56% |
| Shelby Stout | 10/10 | 882 days | 56% |
| Bernd Wallner | 10/10 | 911 days | 53% |
| J&M The Netherlands | 9/10 | 942 days | 49% |
| A. P. | 10/10 | 942 days | 49% |
| Gary and Alison Steele | 10/10 | 942 days | 49% |
| Gil Lima | 9/10 | 942 days | 49% |
| Elke | 10/10 | 973 days | 46% |
| Jennifer Liu | 10/10 | 973 days | 46% |
| Thomas | 10/10 | 1003 days | 43% |
| Missy Ida Tapine-Tumu | 10/10 | 1034 days | 41% |
| Bernd | 9/10 | 1034 days | 40% |
| Georg Vaupel | 9/10 | 1126 days | 32% |
| Toni from Alaska | 10/10 | 1126 days | 33% |
| BRIGITTE GAGNON | 10/10 | 1187 days | 28% |
| Joshua Vu | 9/10 | 1187 days | 28% |
| Heather Mortimer | 10/10 | 1187 days | 28% |
| Deb Lyon | 10/10 | 1217 days | 26% |
| Mike Smith | 10/10 | 1248 days | 24% |
| Geoff and Ginny Cunningham | 8/10 | 1248 days | 23% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1248 days | 24% |
| Mathilde | 10/10 | 1338 days | 18% |
| Charles Bouquin | 10/10 | 1368 days | 17% |
| Kathy from Oregon | 2/10 | 1399 days | 7% |
| cearon | 9/10 | 1552 days | 9% |
| Christine Williams | 10/10 | 1613 days | 7% |
| Dave | 9/10 | 1641 days | 7% |
| Adrian & Carolina Millar | 10/10 | 1703 days | 6% |
| Mike | 10/10 | 1764 days | 5% |
| Clare Thompson | 10/10 | 1764 days | 5% |
| Alexandra | 10/10 | 1794 days | 5% |
| Anneka | 10/10 | 1825 days | 5% |
| Carolina Gartner | 10/10 | 1825 days | 5% |
| Donna Mason | 10/10 | 2221 days | 4% |
| Lydia | 9/10 | 2221 days | 4% |
| Tony Henderson-Newport | 9/10 | 2221 days | 4% |
| Lexi & Rod Kirk | 10/10 | 2221 days | 4% |
| Brooke Lillyston | 10/10 | 2221 days | 4% |
| Ian G | 10/10 | 2251 days | 4% |
| Morris | 10/10 | 2251 days | 4% |
| Stacy Lio | 10/10 | 2251 days | 4% |
| Anonymous | 8/10 | 2342 days | 4% |
| Keith Diver | 9/10 | 2342 days | 4% |
| Stefan Berger | 9/10 | 2342 days | 4% |
| Peter Leschev | 9/10 | 2371 days | 4% |
| Miles Protter | 8/10 | 2371 days | 3% |
| Martin Borjeskog | 10/10 | 2372 days | 4% |
| Christian | 9/10 | 2372 days | 4% |
| Alexandre Lacroix | 9/10 | 2372 days | 4% |
| Matthew Young | 9/10 | 2372 days | 4% |
| Ben Holmes | 10/10 | 2372 days | 4% |
| N.J. van den Berg | 10/10 | 2372 days | 4% |
| Mike Smith | 9/10 | 2372 days | 4% |
| Ron Meyerink | 10/10 | 2402 days | 4% |
| Gerd Weidenfeld | 10/10 | 2403 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2403 days | 3% |
| Des Gilbert | 9/10 | 2434 days | 3% |
| Diane | 10/10 | 2434 days | 3% |
| Kirsch, Luxemburg | 10/10 | 2434 days | 3% |
| Anna Hunt | 9/10 | 2434 days | 3% |
| James and Emma Dickie | 10/10 | 2434 days | 3% |
| Jonatan Zarzif | 3/10 | 2434 days | 2% |
| Trevor Parkin | 9/10 | 2463 days | 3% |
| Edwin Walker | 8/10 | 2495 days | 3% |
| Serena Gray | 9/10 | 2495 days | 3% |
| PJ Caldito | 10/10 | 2495 days | 3% |
| Shane Howe | 10/10 | 2525 days | 3% |
| Jason | 10/10 | 2525 days | 3% |
| Teneille Harwood | 10/10 | 2525 days | 3% |
| Fabulous five | 10/10 | 2556 days | 3% |
| jac | 9/10 | 2556 days | 3% |
| Keith & Kay Finlayson | 10/10 | 2556 days | 3% |
| Jeannie Huang | 9/10 | 2586 days | 3% |
| Joao Madureira | 8/10 | 2586 days | 3% |
| Edith Peita | 10/10 | 2587 days | 3% |
| John Bourke | 10/10 | 2587 days | 3% |
| Maik | 10/10 | 2617 days | 3% |
| Helen | 10/10 | 2617 days | 3% |
| Kevin | 10/10 | 2617 days | 3% |
| Larry Mutu Reriti | 10/10 | 2617 days | 3% |
| Keryn | 10/10 | 2617 days | 3% |
| Greg Croft | 10/10 | 2617 days | 3% |
| Erin | 10/10 | 2648 days | 3% |
| schtahaups | 9/10 | 2648 days | 3% |
| CMe | 9/10 | 2648 days | 3% |
| Martyn | 10/10 | 2648 days | 3% |
| John Flynn | 9/10 | 2677 days | 3% |
| charlie35slr | 10/10 | 2678 days | 3% |
| Ken | 2/10 | 2708 days | 1% |
| Bee | 3/10 | 2709 days | 1% |
| Catherine Johnson | 10/10 | 2736 days | 3% |
| Bk | 10/10 | 2737 days | 3% |
| John I. | 10/10 | 2737 days | 3% |
| Rogie | 9/10 | 2737 days | 3% |
| Krzysztof Jablonski | 10/10 | 2737 days | 3% |
| Berthold Wagner | 8/10 | 2767 days | 3% |
| Eric Arnal Fort | 10/10 | 2767 days | 3% |
| Andy Jamo | 10/10 | 2768 days | 3% |
| Agnès | 10/10 | 2768 days | 3% |
| Thomas Heri | 10/10 | 2768 days | 3% |
| Roger and Karen | 10/10 | 2829 days | 3% |
| renard | 9/10 | 2829 days | 3% |
| Berrie, the Netherlands | 10/10 | 2829 days | 3% |
| Warren S | 10/10 | 2860 days | 3% |
| Ronald Rampersad | 10/10 | 2921 days | 2% |
| Poynter Family | 9/10 | 2921 days | 2% |
| Wilson | 10/10 | 2952 days | 2% |
| Elsa | 10/10 | 2952 days | 2% |
| Pascal | 10/10 | 2982 days | 2% |
| Paul Haslam | 10/10 | 3073 days | 2% |
| Jennifer Makosky | 9/10 | 3073 days | 2% |
| Steve Pickard | 10/10 | 3074 days | 2% |
| Stuart C | 10/10 | 3102 days | 2% |
| Vicki Simmons | 10/10 | 3132 days | 2% |
| Steven Dunlop | 9/10 | 3132 days | 2% |
| Sarah Timms | 10/10 | 3224 days | 2% |
| Emily Hibberd | 10/10 | 3254 days | 2% |
| Sue Lander | 9/10 | 3254 days | 2% |
| Kelvin Armstrong | 10/10 | 3316 days | 2% |
| Tom Williamson | 9/10 | 3346 days | 2% |
| Yves Deyris | 10/10 | 3407 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3407 days | 2% |
| Sylvie Paquette | 9/10 | 3438 days | 1% |
| Axel and Patricia G | 10/10 | 3443 days | 1% |
| walter isselhard | 8/10 | 3803 days | 1% |
| Darker | 9/10 | 4185 days | 0% |
| L S | 10/10 | 4381 days | 1% |
| aussiewoodies | 8/10 | 4869 days | 1% |
| Sharyn Crosby | 10/10 | 4900 days | 1% |
| Alekandra Ulm | 4/10 | 4972 days | 0% |
| Sue Kieseker | 8/10 | 4975 days | 1% |
| Karin Genyn | 8/10 | 4976 days | 1% |
| Sharon Yates | 10/10 | 4978 days | 1% |
| Moorman | 8/10 | 4981 days | 1% |
| Marian | 7/10 | 4992 days | 1% |
| Behrens | 4/10 | 4999 days | 0% |
| FiStew | 10/10 | 5081 days | 1% |
| Devil_n_Disquiz | 10/10 | 5112 days | 1% |
| gezza2906 | 4/10 | 5143 days | 0% |
| Tinne Cis | 8/10 | 5262 days | 1% |
| B Sluis | 8/10 | 5274 days | 1% |
| Bottoms | 7/10 | 5275 days | 1% |
| Seiler | 6/10 | 5275 days | 0% |
| Patrick Grant | 8/10 | 5275 days | 1% |
| Moehl | 9/10 | 5277 days | 1% |
| David Beaumont | 8/10 | 5277 days | 1% |
| Beat Kindler | 7/10 | 5277 days | 1% |
| Danielle | 9/10 | 5277 days | 1% |
| Markus Heummer | 10/10 | 5278 days | 1% |
| Gerrit & Martina | 8/10 | 5279 days | 1% |
| Verne Heath | 7/10 | 5279 days | 1% |
| Dave Simpson | 8/10 | 5279 days | 1% |
| Steve Goodyear | 9/10 | 5286 days | 1% |
| Colin Philpott | 8/10 | 5287 days | 1% |
| Hans Erik Munch | 7/10 | 5292 days | 1% |
| Thomas Behy | 5/10 | 5292 days | 0% |
| Kroepfl | 9/10 | 5293 days | 1% |
| Lesley | 5/10 | 5325 days | 0% |
| Dagmar | 10/10 | 5357 days | 1% |
| deJong | 6/10 | 5360 days | 0% |
| Sillmann | 9/10 | 5362 days | 1% |
| Eri & Udo Seifert | 8/10 | 5365 days | 1% |
| Curry | 8/10 | 5368 days | 1% |
| Willi & Elke Breier | 8/10 | 5373 days | 1% |
| Powerfamily | 10/10 | 5509 days | 1% |
| Jack Potman | 10/10 | 5588 days | 1% |
| Andreas Blessing | 7/10 | 5611 days | 1% |
| Desma Frampton | 2/10 | 5613 days | 0% |
| Maike | 8/10 | 5619 days | 1% |
| Kauzta | 7/10 | 5619 days | 1% |
| Schroeder | 6/10 | 5619 days | 0% |
| J Meindersma | 7/10 | 5620 days | 1% |
| Juergen Wolf | 8/10 | 5621 days | 1% |
| Aimee Pollett | 9/10 | 5621 days | 1% |
| Barbara Link | 8/10 | 5622 days | 1% |
| E Brockbank | 6/10 | 5622 days | 0% |
| Gerstmann | 6/10 | 5625 days | 0% |
| Ekhard Wittkugel | 10/10 | 5627 days | 1% |
| Raith | 8/10 | 5630 days | 1% |
| Omar Candon | 8/10 | 5632 days | 1% |
| Gert Vogelaers | 8/10 | 5634 days | 1% |
| Flueckiger | 6/10 | 5640 days | 0% |
| Marleen Meyers | 6/10 | 5642 days | 0% |
| Frank Schedler | 9/10 | 5642 days | 1% |
| Katie Nicol | 7/10 | 5644 days | 1% |
| Gerd Pagel | 2/10 | 5644 days | 0% |
| mr Schumader | 9/10 | 5645 days | 1% |
| Monja | 9/10 | 5647 days | 1% |
| Teum and Orselien | 7/10 | 5647 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5647 days | 1% |
| Johanna | 9/10 | 5648 days | 1% |
| E M Klap | 8/10 | 5650 days | 1% |
| Bolt | 8/10 | 5650 days | 1% |
| Robert Cox | 4/10 | 5650 days | 0% |
| Nicole | 8/10 | 5650 days | 1% |
| Heike Toepelt | 9/10 | 5651 days | 1% |
| Derek Archibald | 4/10 | 5652 days | 0% |
| Loren van Oordt | 9/10 | 5654 days | 1% |
| Gordon Daniels | 7/10 | 5654 days | 1% |
| Ewald Waldner | 9/10 | 5655 days | 1% |
| Meriel & Paul Best | 9/10 | 5655 days | 1% |
| de Vries | 7/10 | 5657 days | 1% |
| Jochen | 9/10 | 5657 days | 1% |
| Anne | 8/10 | 5659 days | 1% |
| D Saker | 9/10 | 5965 days | 1% |
| Don Keith | 9/10 | 5983 days | 1% |
| Westermann | 9/10 | 5987 days | 1% |
| Pam Know | 8/10 | 5991 days | 1% |
| Main | 9/10 | 5997 days | 1% |
| Mark and Natasha UK | 8/10 | 5998 days | 1% |
| Gunda G | 4/10 | 6004 days | 0% |
| Denecke Thorsten | 9/10 | 6005 days | 1% |
| Lehmann | 7/10 | 6006 days | 1% |
| Walter | 6/10 | 6010 days | 0% |
| Mark | 8/10 | 6015 days | 1% |
| Wilfred Sch | 8/10 | 6017 days | 1% |
| David Valentine | 8/10 | 6018 days | 1% |
| Paul Ritchie | 8/10 | 6019 days | 1% |
| Thea X | 7/10 | 6019 days | 1% |
| Wim Van Gastel | 7/10 | 6022 days | 1% |
| Coby Aalbrecht | 6/10 | 6023 days | 0% |
| nigelst | 7/10 | 6030 days | 1% |
| Wolfgang G | 7/10 | 6030 days | 1% |
| Goewe | 9/10 | 6038 days | 1% |
| Jennifer Templeton | 6/10 | 6041 days | 0% |
| Ralf Genthe | 6/10 | 6041 days | 0% |
| Susi Schoetzler | 8/10 | 6044 days | 1% |
| marcusba | 10/10 | 6067 days | 1% |
| stephenst | 4/10 | 6070 days | 0% |
| weidep | 8/10 | 6070 days | 1% |
| Monika Wenzel | 9/10 | 6094 days | 1% |
| Jean Paul Mesnage | 6/10 | 6096 days | 0% |
| Uerilie Stolareh | 8/10 | 6099 days | 1% |
| Karen Fisher | 10/10 | 6112 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 6125 days | 1% |
| PamB | 8/10 | 6318 days | 1% |
| RubyJ | 8/10 | 6322 days | 1% |
| Frank | 9/10 | 6347 days | 1% |
| HeideS | 10/10 | 6349 days | 1% |
| GrahamM1 | 9/10 | 6363 days | 1% |
| ChristineM | 8/10 | 6363 days | 1% |
| FrankFlemming | 7/10 | 6364 days | 1% |
| MrHebbard | 9/10 | 6364 days | 1% |
| Elrik frau | 9/10 | 6364 days | 1% |
| Helle | 9/10 | 6369 days | 1% |
| Trevor | 8/10 | 6373 days | 1% |
| Tim | 9/10 | 6374 days | 1% |
| Annemarie | 8/10 | 6380 days | 1% |
| plumbaum | 8/10 | 6394 days | 1% |
| Bernd | 7/10 | 6394 days | 1% |
| groenewold | 7/10 | 6394 days | 1% |
| Liane | 10/10 | 6398 days | 1% |
| Burkhalter | 6/10 | 6401 days | 0% |
| Keith | 9/10 | 6402 days | 1% |
| Bernd | 8/10 | 6403 days | 1% |
| Rosa | 9/10 | 6403 days | 1% |
| David | 8/10 | 6442 days | 1% |
| Marc | 8/10 | 6447 days | 1% |
| Kaminsky | 9/10 | 6447 days | 1% |
| olland | 8/10 | 6450 days | 1% |
| Terry | 9/10 | 6520 days | 1% |
| Chris | 7/10 | 6707 days | 1% |
| Stuart Bartram | 8/10 | 6713 days | 1% |
| Hoetnagels | 8/10 | 6713 days | 1% |
| Anja Kunert | 8/10 | 6727 days | 1% |
| Kenneth and Mette | 8/10 | 6730 days | 1% |
| Myrtille de Vries | 6/10 | 6734 days | 0% |
| struck | 10/10 | 6819 days | 1% |
| Pat Brewster | 9/10 | 6932 days | 1% |
| Stef | 7/10 | 7040 days | 1% |
| Schranger | 10/10 | 7067 days | 1% |
| Karla | 4/10 | 7089 days | 0% |
| Andy | 9/10 | 7095 days | 1% |
| Tom | 8/10 | 7095 days | 1% |
| Jacobien | 8/10 | 7100 days | 1% |
| Alexandra | 5/10 | 7100 days | 0% |
| Stefan | 6/10 | 7104 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.14% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 123 days. However the Pacific Horizon Motorhomes experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 13 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 10 | -0.10% |
| 11 | -0.12% |
| 12 | -0.13% |
| 13 | -0.14% |
| 14 | -0.15% |
| 15 | -0.16% |
| 16 | -0.17% |
| … | … |
Balancing Adjustment
0.33% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.