Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
292 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 303 reviews. There are 292 valid reviews that are included when calculating the ranking score and 11 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 292 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 105 |
|
36% |
| 9/10 | 76 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.41% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.41% and is based on 292 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 292 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.70%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Soraya | 10/10 | 79 days | 100% |
| SiJuDa | 10/10 | 110 days | 100% |
| Jess F. | 10/10 | 141 days | 99% |
| Shlomo Sackstein | 10/10 | 141 days | 99% |
| Marcia D. | 9/10 | 385 days | 91% |
| Arch M | 9/10 | 385 days | 91% |
| Nadav S | 10/10 | 416 days | 90% |
| Bruce Thompson | 10/10 | 416 days | 90% |
| Geoff and Ginny Cunningham | 9/10 | 444 days | 88% |
| Massimiliano | 10/10 | 475 days | 87% |
| Mary | 10/10 | 536 days | 84% |
| Henry & Georgina Hunt | 10/10 | 567 days | 82% |
| Tonia Lassman | 10/10 | 597 days | 80% |
| Vincent | 9/10 | 689 days | 72% |
| Birk Schaper | 10/10 | 750 days | 68% |
| Tony | 10/10 | 781 days | 65% |
| Shelby Stout | 10/10 | 781 days | 65% |
| Bernd Wallner | 10/10 | 810 days | 63% |
| J&M The Netherlands | 9/10 | 841 days | 59% |
| A. P. | 10/10 | 841 days | 60% |
| Gary and Alison Steele | 10/10 | 841 days | 60% |
| Gil Lima | 9/10 | 841 days | 59% |
| Elke | 10/10 | 872 days | 57% |
| Jennifer Liu | 10/10 | 872 days | 57% |
| Thomas | 10/10 | 902 days | 54% |
| Missy Ida Tapine-Tumu | 10/10 | 933 days | 50% |
| Bernd | 9/10 | 933 days | 50% |
| Georg Vaupel | 9/10 | 1025 days | 41% |
| Toni from Alaska | 10/10 | 1025 days | 42% |
| BRIGITTE GAGNON | 10/10 | 1086 days | 36% |
| Joshua Vu | 9/10 | 1086 days | 36% |
| Heather Mortimer | 10/10 | 1086 days | 36% |
| Deb Lyon | 10/10 | 1116 days | 34% |
| Mike Smith | 10/10 | 1147 days | 31% |
| Geoff and Ginny Cunningham | 8/10 | 1147 days | 31% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1147 days | 31% |
| Mathilde | 10/10 | 1237 days | 25% |
| Charles Bouquin | 10/10 | 1267 days | 23% |
| Kathy from Oregon | 2/10 | 1298 days | 9% |
| cearon | 9/10 | 1451 days | 13% |
| Christine Williams | 10/10 | 1512 days | 10% |
| Dave | 9/10 | 1540 days | 9% |
| Adrian & Carolina Millar | 10/10 | 1602 days | 8% |
| Mike | 10/10 | 1663 days | 6% |
| Clare Thompson | 10/10 | 1663 days | 6% |
| Alexandra | 10/10 | 1693 days | 6% |
| Anneka | 10/10 | 1724 days | 5% |
| Carolina Gartner | 10/10 | 1724 days | 5% |
| Donna Mason | 10/10 | 2120 days | 4% |
| Lydia | 9/10 | 2120 days | 4% |
| Tony Henderson-Newport | 9/10 | 2120 days | 4% |
| Lexi & Rod Kirk | 10/10 | 2120 days | 4% |
| Brooke Lillyston | 10/10 | 2120 days | 4% |
| Ian G | 10/10 | 2150 days | 4% |
| Morris | 10/10 | 2150 days | 4% |
| Stacy Lio | 10/10 | 2150 days | 4% |
| Anonymous | 8/10 | 2242 days | 4% |
| Keith Diver | 9/10 | 2242 days | 4% |
| Stefan Berger | 9/10 | 2242 days | 4% |
| Peter Leschev | 9/10 | 2271 days | 4% |
| Miles Protter | 8/10 | 2271 days | 4% |
| Martin Borjeskog | 10/10 | 2271 days | 4% |
| Christian | 9/10 | 2271 days | 4% |
| Alexandre Lacroix | 9/10 | 2271 days | 4% |
| Matthew Young | 9/10 | 2271 days | 4% |
| Ben Holmes | 10/10 | 2271 days | 4% |
| N.J. van den Berg | 10/10 | 2271 days | 4% |
| Mike Smith | 9/10 | 2271 days | 4% |
| Ron Meyerink | 10/10 | 2302 days | 4% |
| Gerd Weidenfeld | 10/10 | 2302 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2302 days | 4% |
| Des Gilbert | 9/10 | 2333 days | 4% |
| Diane | 10/10 | 2333 days | 4% |
| Kirsch, Luxemburg | 10/10 | 2333 days | 4% |
| Anna Hunt | 9/10 | 2333 days | 4% |
| James and Emma Dickie | 10/10 | 2333 days | 4% |
| Jonatan Zarzif | 3/10 | 2333 days | 2% |
| Trevor Parkin | 9/10 | 2363 days | 4% |
| Edwin Walker | 8/10 | 2394 days | 4% |
| Serena Gray | 9/10 | 2394 days | 4% |
| PJ Caldito | 10/10 | 2394 days | 4% |
| Shane Howe | 10/10 | 2424 days | 4% |
| Jason | 10/10 | 2424 days | 4% |
| Teneille Harwood | 10/10 | 2424 days | 4% |
| Fabulous five | 10/10 | 2455 days | 4% |
| jac | 9/10 | 2455 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2455 days | 4% |
| Jeannie Huang | 9/10 | 2486 days | 3% |
| Joao Madureira | 8/10 | 2486 days | 3% |
| Edith Peita | 10/10 | 2486 days | 4% |
| John Bourke | 10/10 | 2486 days | 4% |
| Maik | 10/10 | 2516 days | 3% |
| Helen | 10/10 | 2516 days | 3% |
| Kevin | 10/10 | 2516 days | 3% |
| Larry Mutu Reriti | 10/10 | 2516 days | 3% |
| Keryn | 10/10 | 2516 days | 3% |
| Greg Croft | 10/10 | 2516 days | 3% |
| Erin | 10/10 | 2547 days | 3% |
| schtahaups | 9/10 | 2547 days | 3% |
| CMe | 9/10 | 2547 days | 3% |
| Martyn | 10/10 | 2547 days | 3% |
| John Flynn | 9/10 | 2577 days | 3% |
| charlie35slr | 10/10 | 2577 days | 3% |
| Ken | 2/10 | 2608 days | 1% |
| Bee | 3/10 | 2608 days | 2% |
| Catherine Johnson | 10/10 | 2636 days | 3% |
| Bk | 10/10 | 2636 days | 3% |
| John I. | 10/10 | 2636 days | 3% |
| Rogie | 9/10 | 2636 days | 3% |
| Krzysztof Jablonski | 10/10 | 2636 days | 3% |
| Berthold Wagner | 8/10 | 2667 days | 3% |
| Eric Arnal Fort | 10/10 | 2667 days | 3% |
| Andy Jamo | 10/10 | 2667 days | 3% |
| Agnès | 10/10 | 2667 days | 3% |
| Thomas Heri | 10/10 | 2667 days | 3% |
| Roger and Karen | 10/10 | 2728 days | 3% |
| renard | 9/10 | 2728 days | 3% |
| Berrie, the Netherlands | 10/10 | 2728 days | 3% |
| Warren S | 10/10 | 2759 days | 3% |
| Ronald Rampersad | 10/10 | 2820 days | 3% |
| Poynter Family | 9/10 | 2820 days | 3% |
| Wilson | 10/10 | 2851 days | 3% |
| Elsa | 10/10 | 2851 days | 3% |
| Pascal | 10/10 | 2881 days | 3% |
| Paul Haslam | 10/10 | 2973 days | 3% |
| Jennifer Makosky | 9/10 | 2973 days | 3% |
| Steve Pickard | 10/10 | 2973 days | 3% |
| Stuart C | 10/10 | 3001 days | 3% |
| Vicki Simmons | 10/10 | 3032 days | 2% |
| Steven Dunlop | 9/10 | 3032 days | 2% |
| Sarah Timms | 10/10 | 3124 days | 2% |
| Emily Hibberd | 10/10 | 3154 days | 2% |
| Sue Lander | 9/10 | 3154 days | 2% |
| Kelvin Armstrong | 10/10 | 3216 days | 2% |
| Tom Williamson | 9/10 | 3246 days | 2% |
| Yves Deyris | 10/10 | 3307 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3307 days | 2% |
| Sylvie Paquette | 9/10 | 3338 days | 2% |
| Axel and Patricia G | 10/10 | 3342 days | 2% |
| walter isselhard | 8/10 | 3703 days | 1% |
| Darker | 9/10 | 4084 days | 0% |
| L S | 10/10 | 4281 days | 0% |
| aussiewoodies | 8/10 | 4768 days | 1% |
| Sharyn Crosby | 10/10 | 4799 days | 1% |
| Alekandra Ulm | 4/10 | 4871 days | 0% |
| Sue Kieseker | 8/10 | 4874 days | 1% |
| Karin Genyn | 8/10 | 4875 days | 1% |
| Sharon Yates | 10/10 | 4877 days | 1% |
| Moorman | 8/10 | 4880 days | 1% |
| Marian | 7/10 | 4891 days | 1% |
| Behrens | 4/10 | 4898 days | 0% |
| FiStew | 10/10 | 4980 days | 1% |
| Devil_n_Disquiz | 10/10 | 5011 days | 1% |
| gezza2906 | 4/10 | 5042 days | 0% |
| Tinne Cis | 8/10 | 5161 days | 1% |
| B Sluis | 8/10 | 5173 days | 1% |
| Bottoms | 7/10 | 5174 days | 1% |
| Seiler | 6/10 | 5174 days | 1% |
| Patrick Grant | 8/10 | 5174 days | 1% |
| Moehl | 9/10 | 5176 days | 1% |
| David Beaumont | 8/10 | 5176 days | 1% |
| Beat Kindler | 7/10 | 5176 days | 1% |
| Danielle | 9/10 | 5176 days | 1% |
| Markus Heummer | 10/10 | 5177 days | 1% |
| Gerrit & Martina | 8/10 | 5178 days | 1% |
| Verne Heath | 7/10 | 5178 days | 1% |
| Dave Simpson | 8/10 | 5178 days | 1% |
| Steve Goodyear | 9/10 | 5185 days | 1% |
| Colin Philpott | 8/10 | 5186 days | 1% |
| Hans Erik Munch | 7/10 | 5191 days | 1% |
| Thomas Behy | 5/10 | 5191 days | 1% |
| Kroepfl | 9/10 | 5192 days | 1% |
| Lesley | 5/10 | 5224 days | 1% |
| Dagmar | 10/10 | 5256 days | 1% |
| deJong | 6/10 | 5259 days | 1% |
| Sillmann | 9/10 | 5261 days | 1% |
| Eri & Udo Seifert | 8/10 | 5264 days | 1% |
| Curry | 8/10 | 5267 days | 1% |
| Willi & Elke Breier | 8/10 | 5272 days | 1% |
| Powerfamily | 10/10 | 5408 days | 1% |
| Jack Potman | 10/10 | 5487 days | 1% |
| Andreas Blessing | 7/10 | 5510 days | 1% |
| Desma Frampton | 2/10 | 5512 days | 0% |
| Maike | 8/10 | 5518 days | 1% |
| Kauzta | 7/10 | 5518 days | 1% |
| Schroeder | 6/10 | 5518 days | 1% |
| J Meindersma | 7/10 | 5519 days | 1% |
| Juergen Wolf | 8/10 | 5520 days | 1% |
| Aimee Pollett | 9/10 | 5520 days | 1% |
| Barbara Link | 8/10 | 5521 days | 1% |
| E Brockbank | 6/10 | 5521 days | 1% |
| Gerstmann | 6/10 | 5524 days | 1% |
| Ekhard Wittkugel | 10/10 | 5526 days | 1% |
| Raith | 8/10 | 5529 days | 1% |
| Omar Candon | 8/10 | 5531 days | 1% |
| Gert Vogelaers | 8/10 | 5533 days | 1% |
| Flueckiger | 6/10 | 5539 days | 1% |
| Marleen Meyers | 6/10 | 5541 days | 1% |
| Frank Schedler | 9/10 | 5541 days | 1% |
| Katie Nicol | 7/10 | 5543 days | 1% |
| Gerd Pagel | 2/10 | 5543 days | 0% |
| mr Schumader | 9/10 | 5544 days | 1% |
| Monja | 9/10 | 5546 days | 1% |
| Teum and Orselien | 7/10 | 5546 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5546 days | 1% |
| Johanna | 9/10 | 5547 days | 1% |
| E M Klap | 8/10 | 5549 days | 1% |
| Bolt | 8/10 | 5549 days | 1% |
| Robert Cox | 4/10 | 5549 days | 0% |
| Nicole | 8/10 | 5549 days | 1% |
| Heike Toepelt | 9/10 | 5550 days | 1% |
| Derek Archibald | 4/10 | 5551 days | 0% |
| Loren van Oordt | 9/10 | 5553 days | 1% |
| Gordon Daniels | 7/10 | 5553 days | 1% |
| Ewald Waldner | 9/10 | 5554 days | 1% |
| Meriel & Paul Best | 9/10 | 5554 days | 1% |
| de Vries | 7/10 | 5556 days | 1% |
| Jochen | 9/10 | 5556 days | 1% |
| Anne | 8/10 | 5558 days | 1% |
| D Saker | 9/10 | 5864 days | 1% |
| Don Keith | 9/10 | 5882 days | 1% |
| Westermann | 9/10 | 5886 days | 1% |
| Pam Know | 8/10 | 5890 days | 1% |
| Main | 9/10 | 5896 days | 1% |
| Mark and Natasha UK | 8/10 | 5897 days | 1% |
| Gunda G | 4/10 | 5903 days | 0% |
| Denecke Thorsten | 9/10 | 5904 days | 1% |
| Lehmann | 7/10 | 5905 days | 1% |
| Walter | 6/10 | 5909 days | 1% |
| Mark | 8/10 | 5914 days | 1% |
| Wilfred Sch | 8/10 | 5916 days | 1% |
| David Valentine | 8/10 | 5917 days | 1% |
| Paul Ritchie | 8/10 | 5918 days | 1% |
| Thea X | 7/10 | 5918 days | 1% |
| Wim Van Gastel | 7/10 | 5921 days | 1% |
| Coby Aalbrecht | 6/10 | 5922 days | 1% |
| nigelst | 7/10 | 5929 days | 1% |
| Wolfgang G | 7/10 | 5929 days | 1% |
| Goewe | 9/10 | 5937 days | 1% |
| Jennifer Templeton | 6/10 | 5940 days | 1% |
| Ralf Genthe | 6/10 | 5940 days | 1% |
| Susi Schoetzler | 8/10 | 5943 days | 1% |
| marcusba | 10/10 | 5966 days | 1% |
| stephenst | 4/10 | 5969 days | 0% |
| weidep | 8/10 | 5969 days | 1% |
| Monika Wenzel | 9/10 | 5993 days | 1% |
| Jean Paul Mesnage | 6/10 | 5995 days | 1% |
| Uerilie Stolareh | 8/10 | 5998 days | 1% |
| Karen Fisher | 10/10 | 6011 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 6024 days | 1% |
| PamB | 8/10 | 6217 days | 1% |
| RubyJ | 8/10 | 6221 days | 1% |
| Frank | 9/10 | 6247 days | 1% |
| HeideS | 10/10 | 6248 days | 1% |
| GrahamM1 | 9/10 | 6262 days | 1% |
| ChristineM | 8/10 | 6262 days | 1% |
| FrankFlemming | 7/10 | 6263 days | 1% |
| MrHebbard | 9/10 | 6263 days | 1% |
| Elrik frau | 9/10 | 6263 days | 1% |
| Helle | 9/10 | 6268 days | 1% |
| Trevor | 8/10 | 6272 days | 1% |
| Tim | 9/10 | 6273 days | 1% |
| Annemarie | 8/10 | 6280 days | 1% |
| plumbaum | 8/10 | 6294 days | 1% |
| Bernd | 7/10 | 6294 days | 1% |
| groenewold | 7/10 | 6294 days | 1% |
| Liane | 10/10 | 6297 days | 1% |
| Burkhalter | 6/10 | 6300 days | 1% |
| Keith | 9/10 | 6301 days | 1% |
| Bernd | 8/10 | 6302 days | 1% |
| Rosa | 9/10 | 6302 days | 1% |
| David | 8/10 | 6342 days | 1% |
| Marc | 8/10 | 6346 days | 1% |
| Kaminsky | 9/10 | 6346 days | 1% |
| olland | 8/10 | 6349 days | 1% |
| Terry | 9/10 | 6419 days | 1% |
| Chris | 7/10 | 6606 days | 1% |
| Stuart Bartram | 8/10 | 6612 days | 1% |
| Hoetnagels | 8/10 | 6612 days | 1% |
| Anja Kunert | 8/10 | 6626 days | 1% |
| Kenneth and Mette | 8/10 | 6629 days | 1% |
| Myrtille de Vries | 6/10 | 6633 days | 1% |
| struck | 10/10 | 6718 days | 1% |
| Pat Brewster | 9/10 | 6831 days | 1% |
| Stef | 7/10 | 6939 days | 1% |
| Schranger | 10/10 | 6966 days | 1% |
| Karla | 4/10 | 6988 days | 0% |
| Andy | 9/10 | 6994 days | 1% |
| Tom | 8/10 | 6994 days | 1% |
| Jacobien | 8/10 | 6999 days | 1% |
| Alexandra | 5/10 | 6999 days | 1% |
| Stefan | 6/10 | 7003 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.31% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 70 days. The Pacific Horizon Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 41 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 38 | -0.63% |
| 39 | -0.65% |
| 40 | -0.67% |
| 41 | -0.68% |
| 42 | -0.70% |
| 43 | -0.72% |
| 44 | -0.73% |
| … | … |
Balancing Adjustment
0.70% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.