G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
296 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 306 reviews. There are 296 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 296 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 108 |
|
36% |
| 9/10 | 77 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.53% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.53% and is based on 295 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 296 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.79%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rory Fraser | 9/10 | 40 days | 99% |
| Pauline & Pierre | 10/10 | 40 days | 100% |
| Arnaud B | 10/10 | 40 days | 100% |
| JAN Netherlands Amsterdam | 10/10 | 71 days | 100% |
| Soraya | 10/10 | 99 days | 100% |
| SiJuDa | 10/10 | 130 days | 99% |
| Jess F. | 10/10 | 161 days | 99% |
| Shlomo Sackstein | 10/10 | 161 days | 99% |
| Marcia D. | 9/10 | 405 days | 90% |
| Arch M | 9/10 | 405 days | 90% |
| Nadav S | 10/10 | 436 days | 89% |
| Bruce Thompson | 10/10 | 436 days | 89% |
| Geoff and Ginny Cunningham | 9/10 | 464 days | 87% |
| Massimiliano | 10/10 | 495 days | 86% |
| Mary | 10/10 | 556 days | 82% |
| Henry & Georgina Hunt | 10/10 | 587 days | 80% |
| Tonia Lassman | 10/10 | 617 days | 78% |
| Vincent | 9/10 | 709 days | 71% |
| Birk Schaper | 10/10 | 770 days | 66% |
| Tony | 10/10 | 801 days | 63% |
| Shelby Stout | 10/10 | 801 days | 63% |
| Bernd Wallner | 10/10 | 830 days | 61% |
| J&M The Netherlands | 9/10 | 861 days | 57% |
| A. P. | 10/10 | 861 days | 58% |
| Gary and Alison Steele | 10/10 | 861 days | 58% |
| Gil Lima | 9/10 | 861 days | 57% |
| Elke | 10/10 | 892 days | 55% |
| Jennifer Liu | 10/10 | 892 days | 55% |
| Thomas | 10/10 | 922 days | 51% |
| Missy Ida Tapine-Tumu | 10/10 | 953 days | 48% |
| Bernd | 9/10 | 953 days | 48% |
| Georg Vaupel | 9/10 | 1045 days | 39% |
| Toni from Alaska | 10/10 | 1045 days | 40% |
| BRIGITTE GAGNON | 10/10 | 1106 days | 34% |
| Joshua Vu | 9/10 | 1106 days | 34% |
| Heather Mortimer | 10/10 | 1106 days | 34% |
| Deb Lyon | 10/10 | 1136 days | 32% |
| Mike Smith | 10/10 | 1167 days | 30% |
| Geoff and Ginny Cunningham | 8/10 | 1167 days | 29% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1167 days | 29% |
| Mathilde | 10/10 | 1257 days | 23% |
| Charles Bouquin | 10/10 | 1287 days | 21% |
| Kathy from Oregon | 2/10 | 1318 days | 9% |
| cearon | 9/10 | 1471 days | 12% |
| Christine Williams | 10/10 | 1532 days | 10% |
| Dave | 9/10 | 1560 days | 9% |
| Adrian & Carolina Millar | 10/10 | 1622 days | 7% |
| Mike | 10/10 | 1683 days | 6% |
| Clare Thompson | 10/10 | 1683 days | 6% |
| Alexandra | 10/10 | 1713 days | 6% |
| Anneka | 10/10 | 1744 days | 5% |
| Carolina Gartner | 10/10 | 1744 days | 5% |
| Donna Mason | 10/10 | 2140 days | 4% |
| Lydia | 9/10 | 2140 days | 4% |
| Tony Henderson-Newport | 9/10 | 2140 days | 4% |
| Lexi & Rod Kirk | 10/10 | 2140 days | 4% |
| Brooke Lillyston | 10/10 | 2140 days | 4% |
| Ian G | 10/10 | 2170 days | 4% |
| Morris | 10/10 | 2170 days | 4% |
| Stacy Lio | 10/10 | 2170 days | 4% |
| Anonymous | 8/10 | 2262 days | 4% |
| Keith Diver | 9/10 | 2262 days | 4% |
| Stefan Berger | 9/10 | 2262 days | 4% |
| Peter Leschev | 9/10 | 2291 days | 4% |
| Miles Protter | 8/10 | 2291 days | 4% |
| Martin Borjeskog | 10/10 | 2291 days | 4% |
| Christian | 9/10 | 2291 days | 4% |
| Alexandre Lacroix | 9/10 | 2291 days | 4% |
| Matthew Young | 9/10 | 2291 days | 4% |
| Ben Holmes | 10/10 | 2291 days | 4% |
| N.J. van den Berg | 10/10 | 2291 days | 4% |
| Mike Smith | 9/10 | 2291 days | 4% |
| Ron Meyerink | 10/10 | 2322 days | 4% |
| Gerd Weidenfeld | 10/10 | 2322 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2322 days | 4% |
| Des Gilbert | 9/10 | 2353 days | 4% |
| Diane | 10/10 | 2353 days | 4% |
| Kirsch, Luxemburg | 10/10 | 2353 days | 4% |
| Anna Hunt | 9/10 | 2353 days | 4% |
| James and Emma Dickie | 10/10 | 2353 days | 4% |
| Jonatan Zarzif | 3/10 | 2353 days | 2% |
| Trevor Parkin | 9/10 | 2383 days | 4% |
| Edwin Walker | 8/10 | 2414 days | 4% |
| Serena Gray | 9/10 | 2414 days | 4% |
| PJ Caldito | 10/10 | 2414 days | 4% |
| Shane Howe | 10/10 | 2444 days | 4% |
| Jason | 10/10 | 2444 days | 4% |
| Teneille Harwood | 10/10 | 2444 days | 4% |
| Fabulous five | 10/10 | 2475 days | 4% |
| jac | 9/10 | 2475 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2475 days | 4% |
| Jeannie Huang | 9/10 | 2506 days | 3% |
| Joao Madureira | 8/10 | 2506 days | 3% |
| Edith Peita | 10/10 | 2506 days | 4% |
| John Bourke | 10/10 | 2506 days | 4% |
| Maik | 10/10 | 2536 days | 3% |
| Helen | 10/10 | 2536 days | 3% |
| Kevin | 10/10 | 2536 days | 3% |
| Larry Mutu Reriti | 10/10 | 2536 days | 3% |
| Keryn | 10/10 | 2536 days | 3% |
| Greg Croft | 10/10 | 2536 days | 3% |
| Erin | 10/10 | 2567 days | 3% |
| schtahaups | 9/10 | 2567 days | 3% |
| CMe | 9/10 | 2567 days | 3% |
| Martyn | 10/10 | 2567 days | 3% |
| John Flynn | 9/10 | 2597 days | 3% |
| charlie35slr | 10/10 | 2597 days | 3% |
| Ken | 2/10 | 2628 days | 1% |
| Bee | 3/10 | 2628 days | 2% |
| Catherine Johnson | 10/10 | 2656 days | 3% |
| Bk | 10/10 | 2656 days | 3% |
| John I. | 10/10 | 2656 days | 3% |
| Rogie | 9/10 | 2656 days | 3% |
| Krzysztof Jablonski | 10/10 | 2656 days | 3% |
| Berthold Wagner | 8/10 | 2687 days | 3% |
| Eric Arnal Fort | 10/10 | 2687 days | 3% |
| Andy Jamo | 10/10 | 2687 days | 3% |
| Agnès | 10/10 | 2687 days | 3% |
| Thomas Heri | 10/10 | 2687 days | 3% |
| Roger and Karen | 10/10 | 2748 days | 3% |
| renard | 9/10 | 2748 days | 3% |
| Berrie, the Netherlands | 10/10 | 2748 days | 3% |
| Warren S | 10/10 | 2779 days | 3% |
| Ronald Rampersad | 10/10 | 2840 days | 3% |
| Poynter Family | 9/10 | 2840 days | 3% |
| Wilson | 10/10 | 2871 days | 3% |
| Elsa | 10/10 | 2871 days | 3% |
| Pascal | 10/10 | 2901 days | 3% |
| Paul Haslam | 10/10 | 2993 days | 3% |
| Jennifer Makosky | 9/10 | 2993 days | 3% |
| Steve Pickard | 10/10 | 2993 days | 3% |
| Stuart C | 10/10 | 3021 days | 3% |
| Vicki Simmons | 10/10 | 3052 days | 2% |
| Steven Dunlop | 9/10 | 3052 days | 2% |
| Sarah Timms | 10/10 | 3144 days | 2% |
| Emily Hibberd | 10/10 | 3174 days | 2% |
| Sue Lander | 9/10 | 3174 days | 2% |
| Kelvin Armstrong | 10/10 | 3236 days | 2% |
| Tom Williamson | 9/10 | 3266 days | 2% |
| Yves Deyris | 10/10 | 3327 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3327 days | 2% |
| Sylvie Paquette | 9/10 | 3358 days | 2% |
| Axel and Patricia G | 10/10 | 3362 days | 2% |
| walter isselhard | 8/10 | 3723 days | 1% |
| Darker | 9/10 | 4104 days | 0% |
| L S | 10/10 | 4301 days | 0% |
| aussiewoodies | 8/10 | 4788 days | 1% |
| Sharyn Crosby | 10/10 | 4819 days | 1% |
| Alekandra Ulm | 4/10 | 4891 days | 1% |
| Sue Kieseker | 8/10 | 4894 days | 1% |
| Karin Genyn | 8/10 | 4895 days | 1% |
| Sharon Yates | 10/10 | 4897 days | 1% |
| Moorman | 8/10 | 4900 days | 1% |
| Marian | 7/10 | 4911 days | 1% |
| Behrens | 4/10 | 4918 days | 1% |
| FiStew | 10/10 | 5000 days | 1% |
| Devil_n_Disquiz | 10/10 | 5031 days | 1% |
| gezza2906 | 4/10 | 5062 days | 1% |
| Tinne Cis | 8/10 | 5181 days | 1% |
| B Sluis | 8/10 | 5193 days | 1% |
| Bottoms | 7/10 | 5194 days | 1% |
| Seiler | 6/10 | 5194 days | 1% |
| Patrick Grant | 8/10 | 5194 days | 1% |
| Moehl | 9/10 | 5196 days | 1% |
| David Beaumont | 8/10 | 5196 days | 1% |
| Beat Kindler | 7/10 | 5196 days | 1% |
| Danielle | 9/10 | 5196 days | 1% |
| Markus Heummer | 10/10 | 5197 days | 1% |
| Gerrit & Martina | 8/10 | 5198 days | 1% |
| Verne Heath | 7/10 | 5198 days | 1% |
| Dave Simpson | 8/10 | 5198 days | 1% |
| Steve Goodyear | 9/10 | 5205 days | 1% |
| Colin Philpott | 8/10 | 5206 days | 1% |
| Hans Erik Munch | 7/10 | 5211 days | 1% |
| Thomas Behy | 5/10 | 5211 days | 1% |
| Kroepfl | 9/10 | 5212 days | 1% |
| Lesley | 5/10 | 5244 days | 1% |
| Dagmar | 10/10 | 5276 days | 1% |
| deJong | 6/10 | 5279 days | 1% |
| Sillmann | 9/10 | 5281 days | 1% |
| Eri & Udo Seifert | 8/10 | 5284 days | 1% |
| Curry | 8/10 | 5287 days | 1% |
| Willi & Elke Breier | 8/10 | 5292 days | 1% |
| Powerfamily | 10/10 | 5428 days | 1% |
| Jack Potman | 10/10 | 5507 days | 1% |
| Andreas Blessing | 7/10 | 5530 days | 1% |
| Desma Frampton | 2/10 | 5532 days | 0% |
| Maike | 8/10 | 5538 days | 1% |
| Kauzta | 7/10 | 5538 days | 1% |
| Schroeder | 6/10 | 5538 days | 1% |
| J Meindersma | 7/10 | 5539 days | 1% |
| Juergen Wolf | 8/10 | 5540 days | 1% |
| Aimee Pollett | 9/10 | 5540 days | 1% |
| Barbara Link | 8/10 | 5541 days | 1% |
| E Brockbank | 6/10 | 5541 days | 1% |
| Gerstmann | 6/10 | 5544 days | 1% |
| Ekhard Wittkugel | 10/10 | 5546 days | 1% |
| Raith | 8/10 | 5549 days | 1% |
| Omar Candon | 8/10 | 5551 days | 1% |
| Gert Vogelaers | 8/10 | 5553 days | 1% |
| Flueckiger | 6/10 | 5559 days | 1% |
| Marleen Meyers | 6/10 | 5561 days | 1% |
| Frank Schedler | 9/10 | 5561 days | 1% |
| Katie Nicol | 7/10 | 5563 days | 1% |
| Gerd Pagel | 2/10 | 5563 days | 0% |
| mr Schumader | 9/10 | 5564 days | 1% |
| Monja | 9/10 | 5566 days | 1% |
| Teum and Orselien | 7/10 | 5566 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5566 days | 1% |
| Johanna | 9/10 | 5567 days | 1% |
| E M Klap | 8/10 | 5569 days | 1% |
| Bolt | 8/10 | 5569 days | 1% |
| Robert Cox | 4/10 | 5569 days | 1% |
| Nicole | 8/10 | 5569 days | 1% |
| Heike Toepelt | 9/10 | 5570 days | 1% |
| Derek Archibald | 4/10 | 5571 days | 1% |
| Loren van Oordt | 9/10 | 5573 days | 1% |
| Gordon Daniels | 7/10 | 5573 days | 1% |
| Ewald Waldner | 9/10 | 5574 days | 1% |
| Meriel & Paul Best | 9/10 | 5574 days | 1% |
| de Vries | 7/10 | 5576 days | 1% |
| Jochen | 9/10 | 5576 days | 1% |
| Anne | 8/10 | 5578 days | 1% |
| D Saker | 9/10 | 5884 days | 1% |
| Don Keith | 9/10 | 5902 days | 1% |
| Westermann | 9/10 | 5906 days | 1% |
| Pam Know | 8/10 | 5910 days | 1% |
| Main | 9/10 | 5916 days | 1% |
| Mark and Natasha UK | 8/10 | 5917 days | 1% |
| Gunda G | 4/10 | 5923 days | 1% |
| Denecke Thorsten | 9/10 | 5924 days | 1% |
| Lehmann | 7/10 | 5925 days | 1% |
| Walter | 6/10 | 5929 days | 1% |
| Mark | 8/10 | 5934 days | 1% |
| Wilfred Sch | 8/10 | 5936 days | 1% |
| David Valentine | 8/10 | 5937 days | 1% |
| Paul Ritchie | 8/10 | 5938 days | 1% |
| Thea X | 7/10 | 5938 days | 1% |
| Wim Van Gastel | 7/10 | 5941 days | 1% |
| Coby Aalbrecht | 6/10 | 5942 days | 1% |
| nigelst | 7/10 | 5949 days | 1% |
| Wolfgang G | 7/10 | 5949 days | 1% |
| Goewe | 9/10 | 5957 days | 1% |
| Jennifer Templeton | 6/10 | 5960 days | 1% |
| Ralf Genthe | 6/10 | 5960 days | 1% |
| Susi Schoetzler | 8/10 | 5963 days | 1% |
| marcusba | 10/10 | 5986 days | 1% |
| stephenst | 4/10 | 5989 days | 1% |
| weidep | 8/10 | 5989 days | 1% |
| Monika Wenzel | 9/10 | 6013 days | 1% |
| Jean Paul Mesnage | 6/10 | 6015 days | 1% |
| Uerilie Stolareh | 8/10 | 6018 days | 1% |
| Karen Fisher | 10/10 | 6031 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 6044 days | 1% |
| PamB | 8/10 | 6237 days | 1% |
| RubyJ | 8/10 | 6241 days | 1% |
| Frank | 9/10 | 6267 days | 1% |
| HeideS | 10/10 | 6268 days | 1% |
| GrahamM1 | 9/10 | 6282 days | 1% |
| ChristineM | 8/10 | 6282 days | 1% |
| FrankFlemming | 7/10 | 6283 days | 1% |
| MrHebbard | 9/10 | 6283 days | 1% |
| Elrik frau | 9/10 | 6283 days | 1% |
| Helle | 9/10 | 6288 days | 1% |
| Trevor | 8/10 | 6292 days | 1% |
| Tim | 9/10 | 6293 days | 1% |
| Annemarie | 8/10 | 6300 days | 1% |
| plumbaum | 8/10 | 6314 days | 1% |
| Bernd | 7/10 | 6314 days | 1% |
| groenewold | 7/10 | 6314 days | 1% |
| Liane | 10/10 | 6317 days | 1% |
| Burkhalter | 6/10 | 6320 days | 1% |
| Keith | 9/10 | 6321 days | 1% |
| Bernd | 8/10 | 6322 days | 1% |
| Rosa | 9/10 | 6322 days | 1% |
| David | 8/10 | 6362 days | 1% |
| Marc | 8/10 | 6366 days | 1% |
| Kaminsky | 9/10 | 6366 days | 1% |
| olland | 8/10 | 6369 days | 1% |
| Terry | 9/10 | 6439 days | 1% |
| Chris | 7/10 | 6626 days | 1% |
| Stuart Bartram | 8/10 | 6632 days | 1% |
| Hoetnagels | 8/10 | 6632 days | 1% |
| Anja Kunert | 8/10 | 6646 days | 1% |
| Kenneth and Mette | 8/10 | 6649 days | 1% |
| Myrtille de Vries | 6/10 | 6653 days | 1% |
| struck | 10/10 | 6738 days | 1% |
| Pat Brewster | 9/10 | 6851 days | 1% |
| Stef | 7/10 | 6959 days | 1% |
| Schranger | 10/10 | 6986 days | 1% |
| Karla | 4/10 | 7008 days | 1% |
| Andy | 9/10 | 7014 days | 1% |
| Tom | 8/10 | 7014 days | 1% |
| Jacobien | 8/10 | 7019 days | 1% |
| Alexandra | 5/10 | 7019 days | 1% |
| Stefan | 6/10 | 7023 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 87 days. However the Pacific Horizon Motorhomes experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 3 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 0 | -0.00% |
| 1 | -0.01% |
| 2 | -0.03% |
| 3 | -0.04% |
| 4 | -0.06% |
| 5 | -0.07% |
| 6 | -0.09% |
| … | … |
Balancing Adjustment
0.38% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.