G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
292 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 302 reviews. There are 292 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 292 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 105 |
|
36% |
| 9/10 | 76 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.41% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.41% and is based on 292 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 292 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.71%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Soraya | 10/10 | 58 days | 100% |
| SiJuDa | 10/10 | 89 days | 100% |
| Jess F. | 10/10 | 120 days | 99% |
| Shlomo Sackstein | 10/10 | 120 days | 99% |
| Marcia D. | 9/10 | 364 days | 92% |
| Arch M | 9/10 | 364 days | 92% |
| Nadav S | 10/10 | 395 days | 91% |
| Bruce Thompson | 10/10 | 395 days | 91% |
| Geoff and Ginny Cunningham | 9/10 | 423 days | 89% |
| Massimiliano | 10/10 | 454 days | 88% |
| Mary | 10/10 | 515 days | 85% |
| Henry & Georgina Hunt | 10/10 | 546 days | 83% |
| Tonia Lassman | 10/10 | 576 days | 81% |
| Vincent | 9/10 | 668 days | 74% |
| Birk Schaper | 10/10 | 729 days | 70% |
| Tony | 10/10 | 760 days | 67% |
| Shelby Stout | 10/10 | 760 days | 67% |
| Bernd Wallner | 10/10 | 789 days | 65% |
| J&M The Netherlands | 9/10 | 820 days | 61% |
| A. P. | 10/10 | 820 days | 62% |
| Gary and Alison Steele | 10/10 | 820 days | 62% |
| Gil Lima | 9/10 | 820 days | 61% |
| Elke | 10/10 | 851 days | 59% |
| Jennifer Liu | 10/10 | 851 days | 59% |
| Thomas | 10/10 | 881 days | 56% |
| Missy Ida Tapine-Tumu | 10/10 | 912 days | 53% |
| Bernd | 9/10 | 912 days | 52% |
| Georg Vaupel | 9/10 | 1004 days | 43% |
| Toni from Alaska | 10/10 | 1004 days | 43% |
| BRIGITTE GAGNON | 10/10 | 1065 days | 38% |
| Joshua Vu | 9/10 | 1065 days | 37% |
| Heather Mortimer | 10/10 | 1065 days | 38% |
| Deb Lyon | 10/10 | 1095 days | 35% |
| Mike Smith | 10/10 | 1126 days | 33% |
| Geoff and Ginny Cunningham | 8/10 | 1126 days | 32% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1126 days | 32% |
| Mathilde | 10/10 | 1216 days | 26% |
| Charles Bouquin | 10/10 | 1246 days | 24% |
| Kathy from Oregon | 2/10 | 1277 days | 10% |
| cearon | 9/10 | 1430 days | 14% |
| Christine Williams | 10/10 | 1491 days | 11% |
| Dave | 9/10 | 1519 days | 10% |
| Adrian & Carolina Millar | 10/10 | 1581 days | 8% |
| Mike | 10/10 | 1642 days | 7% |
| Clare Thompson | 10/10 | 1642 days | 7% |
| Alexandra | 10/10 | 1672 days | 6% |
| Anneka | 10/10 | 1703 days | 6% |
| Carolina Gartner | 10/10 | 1703 days | 6% |
| Donna Mason | 10/10 | 2099 days | 4% |
| Lydia | 9/10 | 2099 days | 4% |
| Tony Henderson-Newport | 9/10 | 2099 days | 4% |
| Lexi & Rod Kirk | 10/10 | 2099 days | 4% |
| Brooke Lillyston | 10/10 | 2099 days | 4% |
| Ian G | 10/10 | 2129 days | 4% |
| Morris | 10/10 | 2129 days | 4% |
| Stacy Lio | 10/10 | 2129 days | 4% |
| Anonymous | 8/10 | 2221 days | 4% |
| Keith Diver | 9/10 | 2221 days | 4% |
| Stefan Berger | 9/10 | 2221 days | 4% |
| Peter Leschev | 9/10 | 2250 days | 4% |
| Miles Protter | 8/10 | 2250 days | 4% |
| Martin Borjeskog | 10/10 | 2250 days | 4% |
| Christian | 9/10 | 2250 days | 4% |
| Alexandre Lacroix | 9/10 | 2250 days | 4% |
| Matthew Young | 9/10 | 2250 days | 4% |
| Ben Holmes | 10/10 | 2250 days | 4% |
| N.J. van den Berg | 10/10 | 2250 days | 4% |
| Mike Smith | 9/10 | 2250 days | 4% |
| Ron Meyerink | 10/10 | 2281 days | 4% |
| Gerd Weidenfeld | 10/10 | 2281 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2281 days | 4% |
| Des Gilbert | 9/10 | 2312 days | 4% |
| Diane | 10/10 | 2312 days | 4% |
| Kirsch, Luxemburg | 10/10 | 2312 days | 4% |
| Anna Hunt | 9/10 | 2312 days | 4% |
| James and Emma Dickie | 10/10 | 2312 days | 4% |
| Jonatan Zarzif | 3/10 | 2312 days | 2% |
| Trevor Parkin | 9/10 | 2342 days | 4% |
| Edwin Walker | 8/10 | 2373 days | 4% |
| Serena Gray | 9/10 | 2373 days | 4% |
| PJ Caldito | 10/10 | 2373 days | 4% |
| Shane Howe | 10/10 | 2403 days | 4% |
| Jason | 10/10 | 2403 days | 4% |
| Teneille Harwood | 10/10 | 2403 days | 4% |
| Fabulous five | 10/10 | 2434 days | 4% |
| jac | 9/10 | 2434 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2434 days | 4% |
| Jeannie Huang | 9/10 | 2465 days | 3% |
| Joao Madureira | 8/10 | 2465 days | 3% |
| Edith Peita | 10/10 | 2465 days | 4% |
| John Bourke | 10/10 | 2465 days | 4% |
| Maik | 10/10 | 2495 days | 3% |
| Helen | 10/10 | 2495 days | 3% |
| Kevin | 10/10 | 2495 days | 3% |
| Larry Mutu Reriti | 10/10 | 2495 days | 3% |
| Keryn | 10/10 | 2495 days | 3% |
| Greg Croft | 10/10 | 2495 days | 3% |
| Erin | 10/10 | 2526 days | 3% |
| schtahaups | 9/10 | 2526 days | 3% |
| CMe | 9/10 | 2526 days | 3% |
| Martyn | 10/10 | 2526 days | 3% |
| John Flynn | 9/10 | 2556 days | 3% |
| charlie35slr | 10/10 | 2556 days | 3% |
| Ken | 2/10 | 2587 days | 1% |
| Bee | 3/10 | 2587 days | 2% |
| Catherine Johnson | 10/10 | 2615 days | 3% |
| Bk | 10/10 | 2615 days | 3% |
| John I. | 10/10 | 2615 days | 3% |
| Rogie | 9/10 | 2615 days | 3% |
| Krzysztof Jablonski | 10/10 | 2615 days | 3% |
| Berthold Wagner | 8/10 | 2646 days | 3% |
| Eric Arnal Fort | 10/10 | 2646 days | 3% |
| Andy Jamo | 10/10 | 2646 days | 3% |
| Agnès | 10/10 | 2646 days | 3% |
| Thomas Heri | 10/10 | 2646 days | 3% |
| Roger and Karen | 10/10 | 2707 days | 3% |
| renard | 9/10 | 2707 days | 3% |
| Berrie, the Netherlands | 10/10 | 2707 days | 3% |
| Warren S | 10/10 | 2738 days | 3% |
| Ronald Rampersad | 10/10 | 2799 days | 3% |
| Poynter Family | 9/10 | 2799 days | 3% |
| Wilson | 10/10 | 2830 days | 3% |
| Elsa | 10/10 | 2830 days | 3% |
| Pascal | 10/10 | 2860 days | 3% |
| Paul Haslam | 10/10 | 2952 days | 3% |
| Jennifer Makosky | 9/10 | 2952 days | 3% |
| Steve Pickard | 10/10 | 2952 days | 3% |
| Stuart C | 10/10 | 2980 days | 3% |
| Vicki Simmons | 10/10 | 3011 days | 2% |
| Steven Dunlop | 9/10 | 3011 days | 2% |
| Sarah Timms | 10/10 | 3103 days | 2% |
| Emily Hibberd | 10/10 | 3133 days | 2% |
| Sue Lander | 9/10 | 3133 days | 2% |
| Kelvin Armstrong | 10/10 | 3195 days | 2% |
| Tom Williamson | 9/10 | 3225 days | 2% |
| Yves Deyris | 10/10 | 3286 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3286 days | 2% |
| Sylvie Paquette | 9/10 | 3317 days | 2% |
| Axel and Patricia G | 10/10 | 3321 days | 2% |
| walter isselhard | 8/10 | 3682 days | 1% |
| Darker | 9/10 | 4063 days | 0% |
| L S | 10/10 | 4260 days | 0% |
| aussiewoodies | 8/10 | 4747 days | 1% |
| Sharyn Crosby | 10/10 | 4778 days | 1% |
| Alekandra Ulm | 4/10 | 4850 days | 0% |
| Sue Kieseker | 8/10 | 4853 days | 1% |
| Karin Genyn | 8/10 | 4854 days | 1% |
| Sharon Yates | 10/10 | 4856 days | 1% |
| Moorman | 8/10 | 4859 days | 1% |
| Marian | 7/10 | 4870 days | 1% |
| Behrens | 4/10 | 4877 days | 0% |
| FiStew | 10/10 | 4959 days | 1% |
| Devil_n_Disquiz | 10/10 | 4990 days | 1% |
| gezza2906 | 4/10 | 5021 days | 0% |
| Tinne Cis | 8/10 | 5140 days | 1% |
| B Sluis | 8/10 | 5152 days | 1% |
| Bottoms | 7/10 | 5153 days | 1% |
| Seiler | 6/10 | 5153 days | 1% |
| Patrick Grant | 8/10 | 5153 days | 1% |
| Moehl | 9/10 | 5155 days | 1% |
| David Beaumont | 8/10 | 5155 days | 1% |
| Beat Kindler | 7/10 | 5155 days | 1% |
| Danielle | 9/10 | 5155 days | 1% |
| Markus Heummer | 10/10 | 5156 days | 1% |
| Gerrit & Martina | 8/10 | 5157 days | 1% |
| Verne Heath | 7/10 | 5157 days | 1% |
| Dave Simpson | 8/10 | 5157 days | 1% |
| Steve Goodyear | 9/10 | 5164 days | 1% |
| Colin Philpott | 8/10 | 5165 days | 1% |
| Hans Erik Munch | 7/10 | 5170 days | 1% |
| Thomas Behy | 5/10 | 5170 days | 1% |
| Kroepfl | 9/10 | 5171 days | 1% |
| Lesley | 5/10 | 5203 days | 1% |
| Dagmar | 10/10 | 5235 days | 1% |
| deJong | 6/10 | 5238 days | 1% |
| Sillmann | 9/10 | 5240 days | 1% |
| Eri & Udo Seifert | 8/10 | 5243 days | 1% |
| Curry | 8/10 | 5246 days | 1% |
| Willi & Elke Breier | 8/10 | 5251 days | 1% |
| Powerfamily | 10/10 | 5387 days | 1% |
| Jack Potman | 10/10 | 5466 days | 1% |
| Andreas Blessing | 7/10 | 5489 days | 1% |
| Desma Frampton | 2/10 | 5491 days | 0% |
| Maike | 8/10 | 5497 days | 1% |
| Kauzta | 7/10 | 5497 days | 1% |
| Schroeder | 6/10 | 5497 days | 1% |
| J Meindersma | 7/10 | 5498 days | 1% |
| Juergen Wolf | 8/10 | 5499 days | 1% |
| Aimee Pollett | 9/10 | 5499 days | 1% |
| Barbara Link | 8/10 | 5500 days | 1% |
| E Brockbank | 6/10 | 5500 days | 1% |
| Gerstmann | 6/10 | 5503 days | 1% |
| Ekhard Wittkugel | 10/10 | 5505 days | 1% |
| Raith | 8/10 | 5508 days | 1% |
| Omar Candon | 8/10 | 5510 days | 1% |
| Gert Vogelaers | 8/10 | 5512 days | 1% |
| Flueckiger | 6/10 | 5518 days | 1% |
| Marleen Meyers | 6/10 | 5520 days | 1% |
| Frank Schedler | 9/10 | 5520 days | 1% |
| Katie Nicol | 7/10 | 5522 days | 1% |
| Gerd Pagel | 2/10 | 5522 days | 0% |
| mr Schumader | 9/10 | 5523 days | 1% |
| Monja | 9/10 | 5525 days | 1% |
| Teum and Orselien | 7/10 | 5525 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5525 days | 1% |
| Johanna | 9/10 | 5526 days | 1% |
| E M Klap | 8/10 | 5528 days | 1% |
| Bolt | 8/10 | 5528 days | 1% |
| Robert Cox | 4/10 | 5528 days | 0% |
| Nicole | 8/10 | 5528 days | 1% |
| Heike Toepelt | 9/10 | 5529 days | 1% |
| Derek Archibald | 4/10 | 5530 days | 0% |
| Loren van Oordt | 9/10 | 5532 days | 1% |
| Gordon Daniels | 7/10 | 5532 days | 1% |
| Ewald Waldner | 9/10 | 5533 days | 1% |
| Meriel & Paul Best | 9/10 | 5533 days | 1% |
| de Vries | 7/10 | 5535 days | 1% |
| Jochen | 9/10 | 5535 days | 1% |
| Anne | 8/10 | 5537 days | 1% |
| D Saker | 9/10 | 5843 days | 1% |
| Don Keith | 9/10 | 5861 days | 1% |
| Westermann | 9/10 | 5865 days | 1% |
| Pam Know | 8/10 | 5869 days | 1% |
| Main | 9/10 | 5875 days | 1% |
| Mark and Natasha UK | 8/10 | 5876 days | 1% |
| Gunda G | 4/10 | 5882 days | 0% |
| Denecke Thorsten | 9/10 | 5883 days | 1% |
| Lehmann | 7/10 | 5884 days | 1% |
| Walter | 6/10 | 5888 days | 1% |
| Mark | 8/10 | 5893 days | 1% |
| Wilfred Sch | 8/10 | 5895 days | 1% |
| David Valentine | 8/10 | 5896 days | 1% |
| Paul Ritchie | 8/10 | 5897 days | 1% |
| Thea X | 7/10 | 5897 days | 1% |
| Wim Van Gastel | 7/10 | 5900 days | 1% |
| Coby Aalbrecht | 6/10 | 5901 days | 1% |
| nigelst | 7/10 | 5908 days | 1% |
| Wolfgang G | 7/10 | 5908 days | 1% |
| Goewe | 9/10 | 5916 days | 1% |
| Jennifer Templeton | 6/10 | 5919 days | 1% |
| Ralf Genthe | 6/10 | 5919 days | 1% |
| Susi Schoetzler | 8/10 | 5922 days | 1% |
| marcusba | 10/10 | 5945 days | 1% |
| stephenst | 4/10 | 5948 days | 0% |
| weidep | 8/10 | 5948 days | 1% |
| Monika Wenzel | 9/10 | 5972 days | 1% |
| Jean Paul Mesnage | 6/10 | 5974 days | 1% |
| Uerilie Stolareh | 8/10 | 5977 days | 1% |
| Karen Fisher | 10/10 | 5990 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 6003 days | 1% |
| PamB | 8/10 | 6196 days | 1% |
| RubyJ | 8/10 | 6200 days | 1% |
| Frank | 9/10 | 6225 days | 1% |
| HeideS | 10/10 | 6227 days | 1% |
| GrahamM1 | 9/10 | 6241 days | 1% |
| ChristineM | 8/10 | 6241 days | 1% |
| FrankFlemming | 7/10 | 6242 days | 1% |
| MrHebbard | 9/10 | 6242 days | 1% |
| Elrik frau | 9/10 | 6242 days | 1% |
| Helle | 9/10 | 6247 days | 1% |
| Trevor | 8/10 | 6251 days | 1% |
| Tim | 9/10 | 6252 days | 1% |
| Annemarie | 8/10 | 6259 days | 1% |
| plumbaum | 8/10 | 6272 days | 1% |
| Bernd | 7/10 | 6272 days | 1% |
| groenewold | 7/10 | 6272 days | 1% |
| Liane | 10/10 | 6276 days | 1% |
| Burkhalter | 6/10 | 6279 days | 1% |
| Keith | 9/10 | 6280 days | 1% |
| Bernd | 8/10 | 6281 days | 1% |
| Rosa | 9/10 | 6281 days | 1% |
| David | 8/10 | 6321 days | 1% |
| Marc | 8/10 | 6325 days | 1% |
| Kaminsky | 9/10 | 6325 days | 1% |
| olland | 8/10 | 6328 days | 1% |
| Terry | 9/10 | 6398 days | 1% |
| Chris | 7/10 | 6585 days | 1% |
| Stuart Bartram | 8/10 | 6591 days | 1% |
| Hoetnagels | 8/10 | 6591 days | 1% |
| Anja Kunert | 8/10 | 6605 days | 1% |
| Kenneth and Mette | 8/10 | 6608 days | 1% |
| Myrtille de Vries | 6/10 | 6612 days | 1% |
| struck | 10/10 | 6697 days | 1% |
| Pat Brewster | 9/10 | 6810 days | 1% |
| Stef | 7/10 | 6918 days | 1% |
| Schranger | 10/10 | 6945 days | 1% |
| Karla | 4/10 | 6967 days | 0% |
| Andy | 9/10 | 6973 days | 1% |
| Tom | 8/10 | 6973 days | 1% |
| Jacobien | 8/10 | 6978 days | 1% |
| Alexandra | 5/10 | 6978 days | 1% |
| Stefan | 6/10 | 6982 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.00% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 60 days. The Pacific Horizon Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 20 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 17 | -0.32% |
| 18 | -0.34% |
| 19 | -0.36% |
| 20 | -0.38% |
| 21 | -0.39% |
| 22 | -0.41% |
| 23 | -0.43% |
| … | … |
Balancing Adjustment
0.67% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.