Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
288 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 299 reviews. There are 288 valid reviews that are included when calculating the ranking score and 11 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 288 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 101 |
|
35% |
| 9/10 | 76 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.21% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.21% and is based on 288 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 288 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.10%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Marcia D. | 9/10 | 284 days | 100% |
| Arch M | 9/10 | 284 days | 100% |
| Nadav S | 10/10 | 315 days | 100% |
| Bruce Thompson | 10/10 | 315 days | 100% |
| Geoff and Ginny Cunningham | 9/10 | 343 days | 98% |
| Massimiliano | 10/10 | 374 days | 97% |
| Mary | 10/10 | 435 days | 94% |
| Henry & Georgina Hunt | 10/10 | 466 days | 93% |
| Tonia Lassman | 10/10 | 496 days | 91% |
| Vincent | 9/10 | 588 days | 84% |
| Birk Schaper | 10/10 | 649 days | 80% |
| Tony | 10/10 | 680 days | 78% |
| Shelby Stout | 10/10 | 680 days | 78% |
| Bernd Wallner | 10/10 | 709 days | 75% |
| J&M The Netherlands | 9/10 | 740 days | 72% |
| A. P. | 10/10 | 740 days | 73% |
| Gary and Alison Steele | 10/10 | 740 days | 73% |
| Gil Lima | 9/10 | 740 days | 72% |
| Elke | 10/10 | 771 days | 70% |
| Jennifer Liu | 10/10 | 771 days | 70% |
| Thomas | 10/10 | 801 days | 67% |
| Missy Ida Tapine-Tumu | 10/10 | 832 days | 64% |
| Bernd | 9/10 | 832 days | 63% |
| Georg Vaupel | 9/10 | 924 days | 54% |
| Toni from Alaska | 10/10 | 924 days | 54% |
| BRIGITTE GAGNON | 10/10 | 985 days | 48% |
| Joshua Vu | 9/10 | 985 days | 47% |
| Heather Mortimer | 10/10 | 985 days | 48% |
| Deb Lyon | 10/10 | 1015 days | 45% |
| Mike Smith | 10/10 | 1046 days | 42% |
| Geoff and Ginny Cunningham | 8/10 | 1046 days | 41% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1046 days | 41% |
| Mathilde | 10/10 | 1136 days | 34% |
| Charles Bouquin | 10/10 | 1166 days | 31% |
| Kathy from Oregon | 2/10 | 1197 days | 13% |
| cearon | 9/10 | 1350 days | 18% |
| Christine Williams | 10/10 | 1411 days | 15% |
| Dave | 9/10 | 1439 days | 14% |
| Adrian & Carolina Millar | 10/10 | 1501 days | 11% |
| Mike | 10/10 | 1562 days | 9% |
| Clare Thompson | 10/10 | 1562 days | 9% |
| Alexandra | 10/10 | 1592 days | 8% |
| Anneka | 10/10 | 1623 days | 7% |
| Carolina Gartner | 10/10 | 1623 days | 7% |
| Donna Mason | 10/10 | 2019 days | 4% |
| Lydia | 9/10 | 2019 days | 4% |
| Tony Henderson-Newport | 9/10 | 2019 days | 4% |
| Lexi & Rod Kirk | 10/10 | 2019 days | 4% |
| Brooke Lillyston | 10/10 | 2019 days | 4% |
| Ian G | 10/10 | 2049 days | 4% |
| Morris | 10/10 | 2049 days | 4% |
| Stacy Lio | 10/10 | 2049 days | 4% |
| Anonymous | 8/10 | 2140 days | 4% |
| Keith Diver | 9/10 | 2140 days | 4% |
| Stefan Berger | 9/10 | 2140 days | 4% |
| Peter Leschev | 9/10 | 2169 days | 4% |
| Miles Protter | 8/10 | 2169 days | 4% |
| Martin Borjeskog | 10/10 | 2170 days | 4% |
| Christian | 9/10 | 2170 days | 4% |
| Alexandre Lacroix | 9/10 | 2170 days | 4% |
| Matthew Young | 9/10 | 2170 days | 4% |
| Ben Holmes | 10/10 | 2170 days | 4% |
| N.J. van den Berg | 10/10 | 2170 days | 4% |
| Mike Smith | 9/10 | 2170 days | 4% |
| Ron Meyerink | 10/10 | 2200 days | 4% |
| Gerd Weidenfeld | 10/10 | 2201 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2201 days | 4% |
| Des Gilbert | 9/10 | 2232 days | 4% |
| Diane | 10/10 | 2232 days | 4% |
| Kirsch, Luxemburg | 10/10 | 2232 days | 4% |
| Anna Hunt | 9/10 | 2232 days | 4% |
| James and Emma Dickie | 10/10 | 2232 days | 4% |
| Jonatan Zarzif | 3/10 | 2232 days | 2% |
| Trevor Parkin | 9/10 | 2261 days | 4% |
| Edwin Walker | 8/10 | 2293 days | 4% |
| Serena Gray | 9/10 | 2293 days | 4% |
| PJ Caldito | 10/10 | 2293 days | 4% |
| Shane Howe | 10/10 | 2323 days | 4% |
| Jason | 10/10 | 2323 days | 4% |
| Teneille Harwood | 10/10 | 2323 days | 4% |
| Fabulous five | 10/10 | 2354 days | 4% |
| jac | 9/10 | 2354 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2354 days | 4% |
| Jeannie Huang | 9/10 | 2384 days | 4% |
| Joao Madureira | 8/10 | 2384 days | 4% |
| Edith Peita | 10/10 | 2385 days | 4% |
| John Bourke | 10/10 | 2385 days | 4% |
| Maik | 10/10 | 2415 days | 4% |
| Helen | 10/10 | 2415 days | 4% |
| Kevin | 10/10 | 2415 days | 4% |
| Larry Mutu Reriti | 10/10 | 2415 days | 4% |
| Keryn | 10/10 | 2415 days | 4% |
| Greg Croft | 10/10 | 2415 days | 4% |
| Erin | 10/10 | 2446 days | 4% |
| schtahaups | 9/10 | 2446 days | 4% |
| CMe | 9/10 | 2446 days | 4% |
| Martyn | 10/10 | 2446 days | 4% |
| John Flynn | 9/10 | 2475 days | 4% |
| charlie35slr | 10/10 | 2476 days | 4% |
| Ken | 2/10 | 2506 days | 1% |
| Bee | 3/10 | 2507 days | 2% |
| Catherine Johnson | 10/10 | 2534 days | 3% |
| Bk | 10/10 | 2535 days | 3% |
| John I. | 10/10 | 2535 days | 3% |
| Rogie | 9/10 | 2535 days | 3% |
| Krzysztof Jablonski | 10/10 | 2535 days | 3% |
| Berthold Wagner | 8/10 | 2565 days | 3% |
| Eric Arnal Fort | 10/10 | 2565 days | 3% |
| Andy Jamo | 10/10 | 2566 days | 3% |
| Agnès | 10/10 | 2566 days | 3% |
| Thomas Heri | 10/10 | 2566 days | 3% |
| Roger and Karen | 10/10 | 2627 days | 3% |
| renard | 9/10 | 2627 days | 3% |
| Berrie, the Netherlands | 10/10 | 2627 days | 3% |
| Warren S | 10/10 | 2658 days | 3% |
| Ronald Rampersad | 10/10 | 2719 days | 3% |
| Poynter Family | 9/10 | 2719 days | 3% |
| Wilson | 10/10 | 2750 days | 3% |
| Elsa | 10/10 | 2750 days | 3% |
| Pascal | 10/10 | 2780 days | 3% |
| Paul Haslam | 10/10 | 2871 days | 3% |
| Jennifer Makosky | 9/10 | 2871 days | 3% |
| Steve Pickard | 10/10 | 2872 days | 3% |
| Stuart C | 10/10 | 2900 days | 3% |
| Vicki Simmons | 10/10 | 2930 days | 3% |
| Steven Dunlop | 9/10 | 2930 days | 3% |
| Sarah Timms | 10/10 | 3022 days | 2% |
| Emily Hibberd | 10/10 | 3052 days | 2% |
| Sue Lander | 9/10 | 3052 days | 2% |
| Kelvin Armstrong | 10/10 | 3114 days | 2% |
| Tom Williamson | 9/10 | 3144 days | 2% |
| Yves Deyris | 10/10 | 3205 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3205 days | 2% |
| Sylvie Paquette | 9/10 | 3236 days | 2% |
| Axel and Patricia G | 10/10 | 3241 days | 2% |
| walter isselhard | 8/10 | 3601 days | 1% |
| Darker | 9/10 | 3983 days | 0% |
| L S | 10/10 | 4179 days | 0% |
| aussiewoodies | 8/10 | 4667 days | 1% |
| Sharyn Crosby | 10/10 | 4698 days | 1% |
| Alekandra Ulm | 4/10 | 4770 days | 0% |
| Sue Kieseker | 8/10 | 4773 days | 1% |
| Karin Genyn | 8/10 | 4774 days | 1% |
| Sharon Yates | 10/10 | 4776 days | 1% |
| Moorman | 8/10 | 4779 days | 1% |
| Marian | 7/10 | 4790 days | 1% |
| Behrens | 4/10 | 4797 days | 0% |
| FiStew | 10/10 | 4879 days | 1% |
| Devil_n_Disquiz | 10/10 | 4910 days | 1% |
| gezza2906 | 4/10 | 4941 days | 0% |
| Tinne Cis | 8/10 | 5060 days | 1% |
| B Sluis | 8/10 | 5072 days | 1% |
| Bottoms | 7/10 | 5073 days | 1% |
| Seiler | 6/10 | 5073 days | 0% |
| Patrick Grant | 8/10 | 5073 days | 1% |
| Moehl | 9/10 | 5075 days | 1% |
| David Beaumont | 8/10 | 5075 days | 1% |
| Beat Kindler | 7/10 | 5075 days | 1% |
| Danielle | 9/10 | 5075 days | 1% |
| Markus Heummer | 10/10 | 5076 days | 1% |
| Gerrit & Martina | 8/10 | 5077 days | 1% |
| Verne Heath | 7/10 | 5077 days | 1% |
| Dave Simpson | 8/10 | 5077 days | 1% |
| Steve Goodyear | 9/10 | 5084 days | 1% |
| Colin Philpott | 8/10 | 5085 days | 1% |
| Hans Erik Munch | 7/10 | 5090 days | 1% |
| Thomas Behy | 5/10 | 5090 days | 0% |
| Kroepfl | 9/10 | 5091 days | 1% |
| Lesley | 5/10 | 5123 days | 0% |
| Dagmar | 10/10 | 5155 days | 1% |
| deJong | 6/10 | 5158 days | 0% |
| Sillmann | 9/10 | 5160 days | 1% |
| Eri & Udo Seifert | 8/10 | 5163 days | 1% |
| Curry | 8/10 | 5166 days | 1% |
| Willi & Elke Breier | 8/10 | 5171 days | 1% |
| Powerfamily | 10/10 | 5307 days | 1% |
| Jack Potman | 10/10 | 5386 days | 1% |
| Andreas Blessing | 7/10 | 5409 days | 1% |
| Desma Frampton | 2/10 | 5411 days | 0% |
| Maike | 8/10 | 5417 days | 1% |
| Kauzta | 7/10 | 5417 days | 1% |
| Schroeder | 6/10 | 5417 days | 0% |
| J Meindersma | 7/10 | 5418 days | 1% |
| Juergen Wolf | 8/10 | 5419 days | 1% |
| Aimee Pollett | 9/10 | 5419 days | 1% |
| Barbara Link | 8/10 | 5420 days | 1% |
| E Brockbank | 6/10 | 5420 days | 0% |
| Gerstmann | 6/10 | 5423 days | 0% |
| Ekhard Wittkugel | 10/10 | 5425 days | 1% |
| Raith | 8/10 | 5428 days | 1% |
| Omar Candon | 8/10 | 5430 days | 1% |
| Gert Vogelaers | 8/10 | 5432 days | 1% |
| Flueckiger | 6/10 | 5438 days | 0% |
| Marleen Meyers | 6/10 | 5440 days | 0% |
| Frank Schedler | 9/10 | 5440 days | 1% |
| Katie Nicol | 7/10 | 5442 days | 1% |
| Gerd Pagel | 2/10 | 5442 days | 0% |
| mr Schumader | 9/10 | 5443 days | 1% |
| Monja | 9/10 | 5445 days | 1% |
| Teum and Orselien | 7/10 | 5445 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5445 days | 1% |
| Johanna | 9/10 | 5446 days | 1% |
| E M Klap | 8/10 | 5448 days | 1% |
| Bolt | 8/10 | 5448 days | 1% |
| Robert Cox | 4/10 | 5448 days | 0% |
| Nicole | 8/10 | 5448 days | 1% |
| Heike Toepelt | 9/10 | 5449 days | 1% |
| Derek Archibald | 4/10 | 5450 days | 0% |
| Loren van Oordt | 9/10 | 5452 days | 1% |
| Gordon Daniels | 7/10 | 5452 days | 1% |
| Ewald Waldner | 9/10 | 5453 days | 1% |
| Meriel & Paul Best | 9/10 | 5453 days | 1% |
| de Vries | 7/10 | 5455 days | 1% |
| Jochen | 9/10 | 5455 days | 1% |
| Anne | 8/10 | 5457 days | 1% |
| D Saker | 9/10 | 5763 days | 1% |
| Don Keith | 9/10 | 5781 days | 1% |
| Westermann | 9/10 | 5785 days | 1% |
| Pam Know | 8/10 | 5789 days | 1% |
| Main | 9/10 | 5795 days | 1% |
| Mark and Natasha UK | 8/10 | 5796 days | 1% |
| Gunda G | 4/10 | 5802 days | 0% |
| Denecke Thorsten | 9/10 | 5803 days | 1% |
| Lehmann | 7/10 | 5804 days | 1% |
| Walter | 6/10 | 5808 days | 0% |
| Mark | 8/10 | 5813 days | 1% |
| Wilfred Sch | 8/10 | 5815 days | 1% |
| David Valentine | 8/10 | 5816 days | 1% |
| Paul Ritchie | 8/10 | 5817 days | 1% |
| Thea X | 7/10 | 5817 days | 1% |
| Wim Van Gastel | 7/10 | 5820 days | 1% |
| Coby Aalbrecht | 6/10 | 5821 days | 0% |
| nigelst | 7/10 | 5828 days | 1% |
| Wolfgang G | 7/10 | 5828 days | 1% |
| Goewe | 9/10 | 5836 days | 1% |
| Jennifer Templeton | 6/10 | 5839 days | 0% |
| Ralf Genthe | 6/10 | 5839 days | 0% |
| Susi Schoetzler | 8/10 | 5842 days | 1% |
| marcusba | 10/10 | 5865 days | 1% |
| stephenst | 4/10 | 5868 days | 0% |
| weidep | 8/10 | 5868 days | 1% |
| Monika Wenzel | 9/10 | 5892 days | 1% |
| Jean Paul Mesnage | 6/10 | 5894 days | 0% |
| Uerilie Stolareh | 8/10 | 5897 days | 1% |
| Karen Fisher | 10/10 | 5910 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5923 days | 1% |
| PamB | 8/10 | 6116 days | 1% |
| RubyJ | 8/10 | 6120 days | 1% |
| Frank | 9/10 | 6145 days | 1% |
| HeideS | 10/10 | 6147 days | 1% |
| GrahamM1 | 9/10 | 6161 days | 1% |
| ChristineM | 8/10 | 6161 days | 1% |
| FrankFlemming | 7/10 | 6162 days | 1% |
| MrHebbard | 9/10 | 6162 days | 1% |
| Elrik frau | 9/10 | 6162 days | 1% |
| Helle | 9/10 | 6167 days | 1% |
| Trevor | 8/10 | 6171 days | 1% |
| Tim | 9/10 | 6172 days | 1% |
| Annemarie | 8/10 | 6178 days | 1% |
| plumbaum | 8/10 | 6192 days | 1% |
| Bernd | 7/10 | 6192 days | 1% |
| groenewold | 7/10 | 6192 days | 1% |
| Liane | 10/10 | 6196 days | 1% |
| Burkhalter | 6/10 | 6199 days | 0% |
| Keith | 9/10 | 6199 days | 1% |
| Bernd | 8/10 | 6201 days | 1% |
| Rosa | 9/10 | 6201 days | 1% |
| David | 8/10 | 6240 days | 1% |
| Marc | 8/10 | 6245 days | 1% |
| Kaminsky | 9/10 | 6245 days | 1% |
| olland | 8/10 | 6248 days | 1% |
| Terry | 9/10 | 6318 days | 1% |
| Chris | 7/10 | 6505 days | 1% |
| Stuart Bartram | 8/10 | 6511 days | 1% |
| Hoetnagels | 8/10 | 6511 days | 1% |
| Anja Kunert | 8/10 | 6525 days | 1% |
| Kenneth and Mette | 8/10 | 6528 days | 1% |
| Myrtille de Vries | 6/10 | 6532 days | 0% |
| struck | 10/10 | 6617 days | 1% |
| Pat Brewster | 9/10 | 6730 days | 1% |
| Stef | 7/10 | 6838 days | 1% |
| Schranger | 10/10 | 6865 days | 1% |
| Karla | 4/10 | 6887 days | 0% |
| Andy | 9/10 | 6893 days | 1% |
| Tom | 8/10 | 6893 days | 1% |
| Jacobien | 8/10 | 6898 days | 1% |
| Alexandra | 5/10 | 6898 days | 0% |
| Stefan | 6/10 | 6902 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.05% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 44 days. The Pacific Horizon Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
1.29% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.