Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
288 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 298 reviews. There are 288 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 288 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 101 |
|
35% |
| 9/10 | 76 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.21% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.21% and is based on 288 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 288 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.12%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Marcia D. | 9/10 | 247 days | 100% |
| Arch M | 9/10 | 247 days | 100% |
| Nadav S | 10/10 | 278 days | 100% |
| Bruce Thompson | 10/10 | 278 days | 100% |
| Geoff and Ginny Cunningham | 9/10 | 306 days | 98% |
| Massimiliano | 10/10 | 337 days | 98% |
| Mary | 10/10 | 398 days | 95% |
| Henry & Georgina Hunt | 10/10 | 429 days | 94% |
| Tonia Lassman | 10/10 | 459 days | 92% |
| Vincent | 9/10 | 551 days | 86% |
| Birk Schaper | 10/10 | 612 days | 82% |
| Tony | 10/10 | 643 days | 80% |
| Shelby Stout | 10/10 | 643 days | 80% |
| Bernd Wallner | 10/10 | 672 days | 78% |
| J&M The Netherlands | 9/10 | 703 days | 74% |
| A. P. | 10/10 | 703 days | 75% |
| Gary and Alison Steele | 10/10 | 703 days | 75% |
| Gil Lima | 9/10 | 703 days | 74% |
| Elke | 10/10 | 734 days | 72% |
| Jennifer Liu | 10/10 | 734 days | 72% |
| Thomas | 10/10 | 764 days | 70% |
| Missy Ida Tapine-Tumu | 10/10 | 795 days | 67% |
| Bernd | 9/10 | 795 days | 66% |
| Georg Vaupel | 9/10 | 887 days | 57% |
| Toni from Alaska | 10/10 | 887 days | 57% |
| BRIGITTE GAGNON | 10/10 | 948 days | 51% |
| Joshua Vu | 9/10 | 948 days | 50% |
| Heather Mortimer | 10/10 | 948 days | 51% |
| Deb Lyon | 10/10 | 978 days | 48% |
| Mike Smith | 10/10 | 1009 days | 45% |
| Geoff and Ginny Cunningham | 8/10 | 1009 days | 44% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1009 days | 44% |
| Mathilde | 10/10 | 1099 days | 36% |
| Charles Bouquin | 10/10 | 1129 days | 34% |
| Kathy from Oregon | 2/10 | 1160 days | 14% |
| cearon | 9/10 | 1313 days | 20% |
| Christine Williams | 10/10 | 1374 days | 17% |
| Dave | 9/10 | 1402 days | 15% |
| Adrian & Carolina Millar | 10/10 | 1464 days | 13% |
| Mike | 10/10 | 1525 days | 10% |
| Clare Thompson | 10/10 | 1525 days | 10% |
| Alexandra | 10/10 | 1555 days | 9% |
| Anneka | 10/10 | 1586 days | 8% |
| Carolina Gartner | 10/10 | 1586 days | 8% |
| Donna Mason | 10/10 | 1982 days | 4% |
| Lydia | 9/10 | 1982 days | 4% |
| Tony Henderson-Newport | 9/10 | 1982 days | 4% |
| Lexi & Rod Kirk | 10/10 | 1982 days | 4% |
| Brooke Lillyston | 10/10 | 1982 days | 4% |
| Ian G | 10/10 | 2012 days | 4% |
| Morris | 10/10 | 2012 days | 4% |
| Stacy Lio | 10/10 | 2012 days | 4% |
| Anonymous | 8/10 | 2104 days | 4% |
| Keith Diver | 9/10 | 2104 days | 4% |
| Stefan Berger | 9/10 | 2104 days | 4% |
| Peter Leschev | 9/10 | 2133 days | 4% |
| Miles Protter | 8/10 | 2133 days | 4% |
| Martin Borjeskog | 10/10 | 2133 days | 4% |
| Christian | 9/10 | 2133 days | 4% |
| Alexandre Lacroix | 9/10 | 2133 days | 4% |
| Matthew Young | 9/10 | 2133 days | 4% |
| Ben Holmes | 10/10 | 2133 days | 4% |
| N.J. van den Berg | 10/10 | 2133 days | 4% |
| Mike Smith | 9/10 | 2133 days | 4% |
| Ron Meyerink | 10/10 | 2164 days | 4% |
| Gerd Weidenfeld | 10/10 | 2164 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2164 days | 4% |
| Des Gilbert | 9/10 | 2195 days | 4% |
| Diane | 10/10 | 2195 days | 4% |
| Kirsch, Luxemburg | 10/10 | 2195 days | 4% |
| Anna Hunt | 9/10 | 2195 days | 4% |
| James and Emma Dickie | 10/10 | 2195 days | 4% |
| Jonatan Zarzif | 3/10 | 2195 days | 2% |
| Trevor Parkin | 9/10 | 2225 days | 4% |
| Edwin Walker | 8/10 | 2256 days | 4% |
| Serena Gray | 9/10 | 2256 days | 4% |
| PJ Caldito | 10/10 | 2256 days | 4% |
| Shane Howe | 10/10 | 2286 days | 4% |
| Jason | 10/10 | 2286 days | 4% |
| Teneille Harwood | 10/10 | 2286 days | 4% |
| Fabulous five | 10/10 | 2317 days | 4% |
| jac | 9/10 | 2317 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2317 days | 4% |
| Jeannie Huang | 9/10 | 2348 days | 4% |
| Joao Madureira | 8/10 | 2348 days | 4% |
| Edith Peita | 10/10 | 2348 days | 4% |
| John Bourke | 10/10 | 2348 days | 4% |
| Maik | 10/10 | 2378 days | 4% |
| Helen | 10/10 | 2378 days | 4% |
| Kevin | 10/10 | 2378 days | 4% |
| Larry Mutu Reriti | 10/10 | 2378 days | 4% |
| Keryn | 10/10 | 2378 days | 4% |
| Greg Croft | 10/10 | 2378 days | 4% |
| Erin | 10/10 | 2409 days | 4% |
| schtahaups | 9/10 | 2409 days | 4% |
| CMe | 9/10 | 2409 days | 4% |
| Martyn | 10/10 | 2409 days | 4% |
| John Flynn | 9/10 | 2439 days | 3% |
| charlie35slr | 10/10 | 2439 days | 4% |
| Ken | 2/10 | 2470 days | 1% |
| Bee | 3/10 | 2470 days | 2% |
| Catherine Johnson | 10/10 | 2498 days | 3% |
| Bk | 10/10 | 2498 days | 3% |
| John I. | 10/10 | 2498 days | 3% |
| Rogie | 9/10 | 2498 days | 3% |
| Krzysztof Jablonski | 10/10 | 2498 days | 3% |
| Berthold Wagner | 8/10 | 2529 days | 3% |
| Eric Arnal Fort | 10/10 | 2529 days | 3% |
| Andy Jamo | 10/10 | 2529 days | 3% |
| Agnès | 10/10 | 2529 days | 3% |
| Thomas Heri | 10/10 | 2529 days | 3% |
| Roger and Karen | 10/10 | 2590 days | 3% |
| renard | 9/10 | 2590 days | 3% |
| Berrie, the Netherlands | 10/10 | 2590 days | 3% |
| Warren S | 10/10 | 2621 days | 3% |
| Ronald Rampersad | 10/10 | 2682 days | 3% |
| Poynter Family | 9/10 | 2682 days | 3% |
| Wilson | 10/10 | 2713 days | 3% |
| Elsa | 10/10 | 2713 days | 3% |
| Pascal | 10/10 | 2743 days | 3% |
| Paul Haslam | 10/10 | 2835 days | 3% |
| Jennifer Makosky | 9/10 | 2835 days | 3% |
| Steve Pickard | 10/10 | 2835 days | 3% |
| Stuart C | 10/10 | 2863 days | 3% |
| Vicki Simmons | 10/10 | 2894 days | 3% |
| Steven Dunlop | 9/10 | 2894 days | 3% |
| Sarah Timms | 10/10 | 2986 days | 2% |
| Emily Hibberd | 10/10 | 3016 days | 2% |
| Sue Lander | 9/10 | 3016 days | 2% |
| Kelvin Armstrong | 10/10 | 3078 days | 2% |
| Tom Williamson | 9/10 | 3108 days | 2% |
| Yves Deyris | 10/10 | 3169 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3169 days | 2% |
| Sylvie Paquette | 9/10 | 3200 days | 2% |
| Axel and Patricia G | 10/10 | 3204 days | 2% |
| walter isselhard | 8/10 | 3565 days | 1% |
| Darker | 9/10 | 3946 days | 0% |
| L S | 10/10 | 4143 days | 0% |
| aussiewoodies | 8/10 | 4630 days | 1% |
| Sharyn Crosby | 10/10 | 4661 days | 1% |
| Alekandra Ulm | 4/10 | 4733 days | 0% |
| Sue Kieseker | 8/10 | 4736 days | 1% |
| Karin Genyn | 8/10 | 4737 days | 1% |
| Sharon Yates | 10/10 | 4739 days | 1% |
| Moorman | 8/10 | 4742 days | 1% |
| Marian | 7/10 | 4753 days | 0% |
| Behrens | 4/10 | 4760 days | 0% |
| FiStew | 10/10 | 4842 days | 1% |
| Devil_n_Disquiz | 10/10 | 4873 days | 1% |
| gezza2906 | 4/10 | 4904 days | 0% |
| Tinne Cis | 8/10 | 5023 days | 1% |
| B Sluis | 8/10 | 5035 days | 1% |
| Bottoms | 7/10 | 5036 days | 0% |
| Seiler | 6/10 | 5036 days | 0% |
| Patrick Grant | 8/10 | 5036 days | 1% |
| Moehl | 9/10 | 5038 days | 1% |
| David Beaumont | 8/10 | 5038 days | 1% |
| Beat Kindler | 7/10 | 5038 days | 0% |
| Danielle | 9/10 | 5038 days | 1% |
| Markus Heummer | 10/10 | 5039 days | 1% |
| Gerrit & Martina | 8/10 | 5040 days | 1% |
| Verne Heath | 7/10 | 5040 days | 0% |
| Dave Simpson | 8/10 | 5040 days | 1% |
| Steve Goodyear | 9/10 | 5047 days | 1% |
| Colin Philpott | 8/10 | 5048 days | 1% |
| Hans Erik Munch | 7/10 | 5053 days | 0% |
| Thomas Behy | 5/10 | 5053 days | 0% |
| Kroepfl | 9/10 | 5054 days | 1% |
| Lesley | 5/10 | 5086 days | 0% |
| Dagmar | 10/10 | 5118 days | 1% |
| deJong | 6/10 | 5121 days | 0% |
| Sillmann | 9/10 | 5123 days | 1% |
| Eri & Udo Seifert | 8/10 | 5126 days | 1% |
| Curry | 8/10 | 5129 days | 1% |
| Willi & Elke Breier | 8/10 | 5134 days | 1% |
| Powerfamily | 10/10 | 5270 days | 1% |
| Jack Potman | 10/10 | 5349 days | 1% |
| Andreas Blessing | 7/10 | 5372 days | 0% |
| Desma Frampton | 2/10 | 5374 days | 0% |
| Maike | 8/10 | 5380 days | 1% |
| Kauzta | 7/10 | 5380 days | 0% |
| Schroeder | 6/10 | 5380 days | 0% |
| J Meindersma | 7/10 | 5381 days | 0% |
| Juergen Wolf | 8/10 | 5382 days | 1% |
| Aimee Pollett | 9/10 | 5382 days | 1% |
| Barbara Link | 8/10 | 5383 days | 1% |
| E Brockbank | 6/10 | 5383 days | 0% |
| Gerstmann | 6/10 | 5386 days | 0% |
| Ekhard Wittkugel | 10/10 | 5388 days | 1% |
| Raith | 8/10 | 5391 days | 1% |
| Omar Candon | 8/10 | 5393 days | 1% |
| Gert Vogelaers | 8/10 | 5395 days | 1% |
| Flueckiger | 6/10 | 5401 days | 0% |
| Marleen Meyers | 6/10 | 5403 days | 0% |
| Frank Schedler | 9/10 | 5403 days | 1% |
| Katie Nicol | 7/10 | 5405 days | 0% |
| Gerd Pagel | 2/10 | 5405 days | 0% |
| mr Schumader | 9/10 | 5406 days | 1% |
| Monja | 9/10 | 5408 days | 1% |
| Teum and Orselien | 7/10 | 5408 days | 0% |
| Marieke and Bert-Jan | 9/10 | 5408 days | 1% |
| Johanna | 9/10 | 5409 days | 1% |
| E M Klap | 8/10 | 5411 days | 1% |
| Bolt | 8/10 | 5411 days | 1% |
| Robert Cox | 4/10 | 5411 days | 0% |
| Nicole | 8/10 | 5411 days | 1% |
| Heike Toepelt | 9/10 | 5412 days | 1% |
| Derek Archibald | 4/10 | 5413 days | 0% |
| Loren van Oordt | 9/10 | 5415 days | 1% |
| Gordon Daniels | 7/10 | 5415 days | 0% |
| Ewald Waldner | 9/10 | 5416 days | 1% |
| Meriel & Paul Best | 9/10 | 5416 days | 1% |
| de Vries | 7/10 | 5418 days | 0% |
| Jochen | 9/10 | 5418 days | 1% |
| Anne | 8/10 | 5420 days | 1% |
| D Saker | 9/10 | 5726 days | 1% |
| Don Keith | 9/10 | 5744 days | 1% |
| Westermann | 9/10 | 5748 days | 1% |
| Pam Know | 8/10 | 5752 days | 1% |
| Main | 9/10 | 5758 days | 1% |
| Mark and Natasha UK | 8/10 | 5759 days | 1% |
| Gunda G | 4/10 | 5765 days | 0% |
| Denecke Thorsten | 9/10 | 5766 days | 1% |
| Lehmann | 7/10 | 5767 days | 0% |
| Walter | 6/10 | 5771 days | 0% |
| Mark | 8/10 | 5776 days | 1% |
| Wilfred Sch | 8/10 | 5778 days | 1% |
| David Valentine | 8/10 | 5779 days | 1% |
| Paul Ritchie | 8/10 | 5780 days | 1% |
| Thea X | 7/10 | 5780 days | 0% |
| Wim Van Gastel | 7/10 | 5783 days | 0% |
| Coby Aalbrecht | 6/10 | 5784 days | 0% |
| nigelst | 7/10 | 5791 days | 0% |
| Wolfgang G | 7/10 | 5791 days | 0% |
| Goewe | 9/10 | 5799 days | 1% |
| Jennifer Templeton | 6/10 | 5802 days | 0% |
| Ralf Genthe | 6/10 | 5802 days | 0% |
| Susi Schoetzler | 8/10 | 5805 days | 1% |
| marcusba | 10/10 | 5828 days | 1% |
| stephenst | 4/10 | 5831 days | 0% |
| weidep | 8/10 | 5831 days | 1% |
| Monika Wenzel | 9/10 | 5855 days | 1% |
| Jean Paul Mesnage | 6/10 | 5857 days | 0% |
| Uerilie Stolareh | 8/10 | 5860 days | 1% |
| Karen Fisher | 10/10 | 5873 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5886 days | 0% |
| PamB | 8/10 | 6079 days | 1% |
| RubyJ | 8/10 | 6083 days | 1% |
| Frank | 9/10 | 6109 days | 1% |
| HeideS | 10/10 | 6110 days | 1% |
| GrahamM1 | 9/10 | 6124 days | 1% |
| ChristineM | 8/10 | 6124 days | 1% |
| FrankFlemming | 7/10 | 6125 days | 0% |
| MrHebbard | 9/10 | 6125 days | 1% |
| Elrik frau | 9/10 | 6125 days | 1% |
| Helle | 9/10 | 6130 days | 1% |
| Trevor | 8/10 | 6135 days | 1% |
| Tim | 9/10 | 6135 days | 1% |
| Annemarie | 8/10 | 6142 days | 1% |
| plumbaum | 8/10 | 6156 days | 1% |
| Bernd | 7/10 | 6156 days | 0% |
| groenewold | 7/10 | 6156 days | 0% |
| Liane | 10/10 | 6159 days | 1% |
| Burkhalter | 6/10 | 6162 days | 0% |
| Keith | 9/10 | 6163 days | 1% |
| Bernd | 8/10 | 6164 days | 1% |
| Rosa | 9/10 | 6165 days | 1% |
| David | 8/10 | 6204 days | 1% |
| Marc | 8/10 | 6208 days | 1% |
| Kaminsky | 9/10 | 6208 days | 1% |
| olland | 8/10 | 6212 days | 1% |
| Terry | 9/10 | 6282 days | 1% |
| Chris | 7/10 | 6468 days | 0% |
| Stuart Bartram | 8/10 | 6474 days | 1% |
| Hoetnagels | 8/10 | 6474 days | 1% |
| Anja Kunert | 8/10 | 6488 days | 1% |
| Kenneth and Mette | 8/10 | 6491 days | 1% |
| Myrtille de Vries | 6/10 | 6495 days | 0% |
| struck | 10/10 | 6580 days | 1% |
| Pat Brewster | 9/10 | 6693 days | 1% |
| Stef | 7/10 | 6801 days | 0% |
| Schranger | 10/10 | 6828 days | 1% |
| Karla | 4/10 | 6850 days | 0% |
| Andy | 9/10 | 6856 days | 1% |
| Tom | 8/10 | 6856 days | 1% |
| Jacobien | 8/10 | 6861 days | 1% |
| Alexandra | 5/10 | 6861 days | 0% |
| Stefan | 6/10 | 6865 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.52% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Pacific Horizon Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 173 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 170 | -3.46% |
| 171 | -3.48% |
| 172 | -3.50% |
| 173 | -3.52% |
| 174 | -3.54% |
| 175 | -3.56% |
| 176 | -3.58% |
| … | … |
Balancing Adjustment
1.20% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.