Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
285 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 296 reviews. There are 285 valid reviews that are included when calculating the ranking score and 11 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 285 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 100 |
|
35% |
| 9/10 | 74 |
|
26% |
| 8/10 | 56 |
|
20% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.12% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.12% and is based on 285 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 285 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nadav S | 10/10 | 56 days | 100% |
| Geoff and Ginny Cunningham | 9/10 | 84 days | 99% |
| Massimiliano | 10/10 | 115 days | 99% |
| Mary | 10/10 | 176 days | 98% |
| Henry & Georgina Hunt | 10/10 | 207 days | 98% |
| Tonia Lassman | 10/10 | 237 days | 97% |
| Vincent | 9/10 | 329 days | 93% |
| Birk Schaper | 10/10 | 390 days | 91% |
| Tony | 10/10 | 421 days | 90% |
| Shelby Stout | 10/10 | 421 days | 90% |
| Bernd Wallner | 10/10 | 450 days | 89% |
| J&M The Netherlands | 9/10 | 481 days | 86% |
| A. P. | 10/10 | 481 days | 87% |
| Gary and Alison Steele | 10/10 | 481 days | 87% |
| Gil Lima | 9/10 | 481 days | 86% |
| Elke | 10/10 | 512 days | 85% |
| Jennifer Liu | 10/10 | 512 days | 85% |
| Thomas | 10/10 | 542 days | 83% |
| Missy Ida Tapine-Tumu | 10/10 | 573 days | 81% |
| Bernd | 9/10 | 573 days | 81% |
| Georg Vaupel | 9/10 | 665 days | 74% |
| Toni from Alaska | 10/10 | 665 days | 75% |
| BRIGITTE GAGNON | 10/10 | 726 days | 70% |
| Joshua Vu | 9/10 | 726 days | 69% |
| Heather Mortimer | 10/10 | 726 days | 70% |
| Deb Lyon | 10/10 | 756 days | 67% |
| Mike Smith | 10/10 | 787 days | 65% |
| Geoff and Ginny Cunningham | 8/10 | 787 days | 63% |
| Luke, Kadri, Tonu & Leili | 9/10 | 787 days | 64% |
| Mathilde | 10/10 | 877 days | 56% |
| Charles Bouquin | 10/10 | 907 days | 53% |
| Kathy from Oregon | 2/10 | 938 days | 22% |
| cearon | 9/10 | 1091 days | 35% |
| Christine Williams | 10/10 | 1152 days | 31% |
| Dave | 9/10 | 1180 days | 28% |
| Adrian & Carolina Millar | 10/10 | 1242 days | 24% |
| Mike | 10/10 | 1303 days | 20% |
| Clare Thompson | 10/10 | 1303 days | 20% |
| Alexandra | 10/10 | 1333 days | 18% |
| Anneka | 10/10 | 1364 days | 17% |
| Carolina Gartner | 10/10 | 1364 days | 17% |
| Donna Mason | 10/10 | 1760 days | 5% |
| Lydia | 9/10 | 1760 days | 5% |
| Tony Henderson-Newport | 9/10 | 1760 days | 5% |
| Lexi & Rod Kirk | 10/10 | 1760 days | 5% |
| Brooke Lillyston | 10/10 | 1760 days | 5% |
| Ian G | 10/10 | 1790 days | 5% |
| Morris | 10/10 | 1790 days | 5% |
| Stacy Lio | 10/10 | 1790 days | 5% |
| Anonymous (105552) | 8/10 | 1881 days | 4% |
| Keith Diver | 9/10 | 1881 days | 4% |
| Stefan Berger | 9/10 | 1881 days | 4% |
| Peter Leschev | 9/10 | 1910 days | 4% |
| Miles Protter | 8/10 | 1910 days | 4% |
| Martin Borjeskog | 10/10 | 1911 days | 4% |
| Christian | 9/10 | 1911 days | 4% |
| Alexandre Lacroix | 9/10 | 1911 days | 4% |
| Matthew Young | 9/10 | 1911 days | 4% |
| Ben Holmes | 10/10 | 1911 days | 4% |
| N.J. van den Berg | 10/10 | 1911 days | 4% |
| Mike Smith | 9/10 | 1911 days | 4% |
| Ron Meyerink | 10/10 | 1941 days | 4% |
| Gerd Weidenfeld | 10/10 | 1942 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 1942 days | 4% |
| Des Gilbert | 9/10 | 1973 days | 4% |
| Diane | 10/10 | 1973 days | 4% |
| Kirsch, Luxemburg | 10/10 | 1973 days | 4% |
| Anna Hunt | 9/10 | 1973 days | 4% |
| James and Emma Dickie | 10/10 | 1973 days | 4% |
| Jonatan Zarzif | 3/10 | 1973 days | 2% |
| Trevor Parkin | 9/10 | 2002 days | 4% |
| Edwin Walker | 8/10 | 2034 days | 4% |
| Serena Gray | 9/10 | 2034 days | 4% |
| PJ Caldito | 10/10 | 2034 days | 4% |
| Shane Howe | 10/10 | 2064 days | 4% |
| Jason | 10/10 | 2064 days | 4% |
| Teneille Harwood | 10/10 | 2064 days | 4% |
| Fabulous five | 10/10 | 2095 days | 4% |
| jac | 9/10 | 2095 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2095 days | 4% |
| Jeannie Huang | 9/10 | 2125 days | 4% |
| Joao Madureira | 8/10 | 2125 days | 4% |
| Edith Peita | 10/10 | 2126 days | 4% |
| John Bourke | 10/10 | 2126 days | 4% |
| Maik | 10/10 | 2156 days | 4% |
| Helen | 10/10 | 2156 days | 4% |
| Kevin | 10/10 | 2156 days | 4% |
| Larry Mutu Reriti | 10/10 | 2156 days | 4% |
| Keryn | 10/10 | 2156 days | 4% |
| Greg Croft | 10/10 | 2156 days | 4% |
| Erin | 10/10 | 2187 days | 4% |
| schtahaups | 9/10 | 2187 days | 4% |
| CMe | 9/10 | 2187 days | 4% |
| Martyn | 10/10 | 2187 days | 4% |
| John Flynn | 9/10 | 2216 days | 4% |
| charlie35slr | 10/10 | 2217 days | 4% |
| Ken | 2/10 | 2247 days | 1% |
| Bee | 3/10 | 2248 days | 2% |
| Catherine Johnson | 10/10 | 2275 days | 4% |
| Bk | 10/10 | 2276 days | 4% |
| John I. | 10/10 | 2276 days | 4% |
| Rogie | 9/10 | 2276 days | 4% |
| Krzysztof Jablonski | 10/10 | 2276 days | 4% |
| Berthold Wagner | 8/10 | 2306 days | 4% |
| Eric Arnal Fort | 10/10 | 2306 days | 4% |
| Andy Jamo | 10/10 | 2307 days | 4% |
| Agnès | 10/10 | 2307 days | 4% |
| Thomas Heri | 10/10 | 2307 days | 4% |
| Roger and Karen | 10/10 | 2368 days | 4% |
| renard | 9/10 | 2368 days | 3% |
| Berrie, the Netherlands | 10/10 | 2368 days | 4% |
| Warren S | 10/10 | 2399 days | 3% |
| Ronald Rampersad | 10/10 | 2460 days | 3% |
| Poynter Family | 9/10 | 2460 days | 3% |
| Wilson | 10/10 | 2491 days | 3% |
| Elsa | 10/10 | 2491 days | 3% |
| Pascal | 10/10 | 2521 days | 3% |
| Paul Haslam | 10/10 | 2612 days | 3% |
| Jennifer Makosky | 9/10 | 2612 days | 3% |
| Steve Pickard | 10/10 | 2613 days | 3% |
| Stuart C | 10/10 | 2641 days | 3% |
| Vicki Simmons | 10/10 | 2671 days | 3% |
| Steven Dunlop | 9/10 | 2671 days | 3% |
| Sarah Timms | 10/10 | 2763 days | 3% |
| Emily Hibberd | 10/10 | 2793 days | 3% |
| Sue Lander | 9/10 | 2793 days | 3% |
| Kelvin Armstrong | 10/10 | 2855 days | 3% |
| Tom Williamson | 9/10 | 2885 days | 2% |
| Yves Deyris | 10/10 | 2946 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 2946 days | 2% |
| Sylvie Paquette | 9/10 | 2977 days | 2% |
| Axel and Patricia G | 10/10 | 2982 days | 2% |
| walter isselhard | 8/10 | 3342 days | 2% |
| Darker | 9/10 | 3724 days | 1% |
| L S | 10/10 | 3920 days | 0% |
| aussiewoodies | 8/10 | 4408 days | 1% |
| Sharyn Crosby | 10/10 | 4439 days | 1% |
| Alekandra Ulm | 4/10 | 4511 days | 0% |
| Sue Kieseker | 8/10 | 4514 days | 1% |
| Karin Genyn | 8/10 | 4515 days | 1% |
| Sharon Yates | 10/10 | 4517 days | 1% |
| Moorman | 8/10 | 4520 days | 1% |
| Marian | 7/10 | 4531 days | 0% |
| Behrens | 4/10 | 4538 days | 0% |
| FiStew | 10/10 | 4620 days | 1% |
| Devil_n_Disquiz | 10/10 | 4651 days | 1% |
| gezza2906 | 4/10 | 4682 days | 0% |
| Tinne Cis | 8/10 | 4801 days | 1% |
| B Sluis | 8/10 | 4813 days | 1% |
| Bottoms | 7/10 | 4814 days | 0% |
| Seiler | 6/10 | 4814 days | 0% |
| Patrick Grant | 8/10 | 4814 days | 1% |
| Moehl | 9/10 | 4816 days | 1% |
| David Beaumont | 8/10 | 4816 days | 1% |
| Beat Kindler | 7/10 | 4816 days | 0% |
| Danielle | 9/10 | 4816 days | 1% |
| Markus Heummer | 10/10 | 4817 days | 1% |
| Gerrit & Martina | 8/10 | 4818 days | 1% |
| Verne Heath | 7/10 | 4818 days | 0% |
| Dave Simpson | 8/10 | 4818 days | 1% |
| Steve Goodyear | 9/10 | 4825 days | 1% |
| Colin Philpott | 8/10 | 4826 days | 1% |
| Hans Erik Munch | 7/10 | 4831 days | 0% |
| Thomas Behy | 5/10 | 4831 days | 0% |
| Kroepfl | 9/10 | 4832 days | 1% |
| Lesley | 5/10 | 4864 days | 0% |
| Dagmar | 10/10 | 4896 days | 1% |
| deJong | 6/10 | 4899 days | 0% |
| Sillmann | 9/10 | 4901 days | 1% |
| Eri & Udo Seifert | 8/10 | 4904 days | 1% |
| Curry | 8/10 | 4907 days | 1% |
| Willi & Elke Breier | 8/10 | 4912 days | 1% |
| Powerfamily | 10/10 | 5048 days | 1% |
| Jack Potman | 10/10 | 5127 days | 1% |
| Andreas Blessing | 7/10 | 5150 days | 0% |
| Desma Frampton | 2/10 | 5152 days | 0% |
| Maike | 8/10 | 5158 days | 1% |
| Kauzta | 7/10 | 5158 days | 0% |
| Schroeder | 6/10 | 5158 days | 0% |
| J Meindersma | 7/10 | 5159 days | 0% |
| Juergen Wolf | 8/10 | 5160 days | 1% |
| Aimee Pollett | 9/10 | 5160 days | 1% |
| Barbara Link | 8/10 | 5161 days | 1% |
| E Brockbank | 6/10 | 5161 days | 0% |
| Gerstmann | 6/10 | 5164 days | 0% |
| Ekhard Wittkugel | 10/10 | 5166 days | 1% |
| Raith | 8/10 | 5169 days | 1% |
| Omar Candon | 8/10 | 5171 days | 1% |
| Gert Vogelaers | 8/10 | 5173 days | 1% |
| Flueckiger | 6/10 | 5179 days | 0% |
| Marleen Meyers | 6/10 | 5181 days | 0% |
| Frank Schedler | 9/10 | 5181 days | 1% |
| Katie Nicol | 7/10 | 5183 days | 0% |
| Gerd Pagel | 2/10 | 5183 days | 0% |
| mr Schumader | 9/10 | 5184 days | 1% |
| Monja | 9/10 | 5186 days | 1% |
| Teum and Orselien | 7/10 | 5186 days | 0% |
| Marieke and Bert-Jan | 9/10 | 5186 days | 1% |
| Johanna | 9/10 | 5187 days | 1% |
| E M Klap | 8/10 | 5189 days | 1% |
| Bolt | 8/10 | 5189 days | 1% |
| Robert Cox | 4/10 | 5189 days | 0% |
| Nicole | 8/10 | 5189 days | 1% |
| Heike Toepelt | 9/10 | 5190 days | 1% |
| Derek Archibald | 4/10 | 5191 days | 0% |
| Loren van Oordt | 9/10 | 5193 days | 1% |
| Gordon Daniels | 7/10 | 5193 days | 0% |
| Ewald Waldner | 9/10 | 5194 days | 1% |
| Meriel & Paul Best | 9/10 | 5194 days | 1% |
| de Vries | 7/10 | 5196 days | 0% |
| Jochen | 9/10 | 5196 days | 1% |
| Anne | 8/10 | 5198 days | 1% |
| D Saker | 9/10 | 5504 days | 1% |
| Don Keith | 9/10 | 5522 days | 1% |
| Westermann | 9/10 | 5526 days | 1% |
| Pam Know | 8/10 | 5530 days | 1% |
| Main | 9/10 | 5536 days | 1% |
| Mark and Natasha UK | 8/10 | 5537 days | 1% |
| Gunda G | 4/10 | 5543 days | 0% |
| Denecke Thorsten | 9/10 | 5544 days | 1% |
| Lehmann | 7/10 | 5545 days | 0% |
| Walter | 6/10 | 5549 days | 0% |
| Mark | 8/10 | 5554 days | 1% |
| Wilfred Sch | 8/10 | 5556 days | 1% |
| David Valentine | 8/10 | 5557 days | 1% |
| Paul Ritchie | 8/10 | 5558 days | 1% |
| Thea X | 7/10 | 5558 days | 0% |
| Wim Van Gastel | 7/10 | 5561 days | 0% |
| Coby Aalbrecht | 6/10 | 5562 days | 0% |
| nigelst | 7/10 | 5569 days | 0% |
| Wolfgang G | 7/10 | 5569 days | 0% |
| Goewe | 9/10 | 5577 days | 1% |
| Jennifer Templeton | 6/10 | 5580 days | 0% |
| Ralf Genthe | 6/10 | 5580 days | 0% |
| Susi Schoetzler | 8/10 | 5583 days | 1% |
| marcusba | 10/10 | 5606 days | 1% |
| stephenst | 4/10 | 5609 days | 0% |
| weidep | 8/10 | 5609 days | 1% |
| Monika Wenzel | 9/10 | 5633 days | 1% |
| Jean Paul Mesnage | 6/10 | 5635 days | 0% |
| Uerilie Stolareh | 8/10 | 5638 days | 1% |
| Karen Fisher | 10/10 | 5651 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5664 days | 0% |
| PamB | 8/10 | 5857 days | 1% |
| RubyJ | 8/10 | 5861 days | 1% |
| Frank | 9/10 | 5886 days | 1% |
| HeideS | 10/10 | 5888 days | 1% |
| GrahamM1 | 9/10 | 5902 days | 1% |
| ChristineM | 8/10 | 5902 days | 1% |
| FrankFlemming | 7/10 | 5903 days | 0% |
| MrHebbard | 9/10 | 5903 days | 1% |
| Elrik frau | 9/10 | 5903 days | 1% |
| Helle | 9/10 | 5908 days | 1% |
| Trevor | 8/10 | 5912 days | 1% |
| Tim | 9/10 | 5913 days | 1% |
| Annemarie | 8/10 | 5919 days | 1% |
| plumbaum | 8/10 | 5933 days | 1% |
| Bernd | 7/10 | 5933 days | 0% |
| groenewold | 7/10 | 5933 days | 0% |
| Liane | 10/10 | 5937 days | 1% |
| Burkhalter | 6/10 | 5940 days | 0% |
| Keith | 9/10 | 5940 days | 1% |
| Bernd | 8/10 | 5942 days | 1% |
| Rosa | 9/10 | 5942 days | 1% |
| David | 8/10 | 5981 days | 1% |
| Marc | 8/10 | 5986 days | 1% |
| Kaminsky | 9/10 | 5986 days | 1% |
| olland | 8/10 | 5989 days | 1% |
| Terry | 9/10 | 6059 days | 1% |
| Chris | 7/10 | 6246 days | 0% |
| Stuart Bartram | 8/10 | 6252 days | 1% |
| Hoetnagels | 8/10 | 6252 days | 1% |
| Anja Kunert | 8/10 | 6266 days | 1% |
| Kenneth and Mette | 8/10 | 6269 days | 1% |
| Myrtille de Vries | 6/10 | 6273 days | 0% |
| struck | 10/10 | 6358 days | 1% |
| Pat Brewster | 9/10 | 6471 days | 1% |
| Stef | 7/10 | 6579 days | 0% |
| Schranger | 10/10 | 6606 days | 1% |
| Karla | 4/10 | 6628 days | 0% |
| Andy | 9/10 | 6634 days | 1% |
| Tom | 8/10 | 6634 days | 1% |
| Jacobien | 8/10 | 6639 days | 1% |
| Alexandra | 5/10 | 6639 days | 0% |
| Stefan | 6/10 | 6643 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.76% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 73 days. The Pacific Horizon Motorhomes experience has 3 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 24 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 21 | -0.34% |
| 22 | -0.35% |
| 23 | -0.37% |
| 24 | -0.39% |
| 25 | -0.40% |
| 26 | -0.42% |
| 27 | -0.44% |
| … | … |
Balancing Adjustment
0.48% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.