Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
292 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 302 reviews. There are 292 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 292 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 105 |
|
36% |
| 9/10 | 76 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.41% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.41% and is based on 292 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 292 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.71%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Soraya | 10/10 | 38 days | 100% |
| SiJuDa | 10/10 | 69 days | 100% |
| Jess F. | 10/10 | 100 days | 100% |
| Shlomo Sackstein | 10/10 | 100 days | 100% |
| Marcia D. | 9/10 | 344 days | 92% |
| Arch M | 9/10 | 344 days | 92% |
| Nadav S | 10/10 | 375 days | 92% |
| Bruce Thompson | 10/10 | 375 days | 92% |
| Geoff and Ginny Cunningham | 9/10 | 403 days | 90% |
| Massimiliano | 10/10 | 434 days | 89% |
| Mary | 10/10 | 495 days | 86% |
| Henry & Georgina Hunt | 10/10 | 526 days | 84% |
| Tonia Lassman | 10/10 | 556 days | 82% |
| Vincent | 9/10 | 648 days | 75% |
| Birk Schaper | 10/10 | 709 days | 71% |
| Tony | 10/10 | 740 days | 69% |
| Shelby Stout | 10/10 | 740 days | 69% |
| Bernd Wallner | 10/10 | 769 days | 66% |
| J&M The Netherlands | 9/10 | 800 days | 63% |
| A. P. | 10/10 | 800 days | 63% |
| Gary and Alison Steele | 10/10 | 800 days | 63% |
| Gil Lima | 9/10 | 800 days | 63% |
| Elke | 10/10 | 831 days | 61% |
| Jennifer Liu | 10/10 | 831 days | 61% |
| Thomas | 10/10 | 861 days | 58% |
| Missy Ida Tapine-Tumu | 10/10 | 892 days | 55% |
| Bernd | 9/10 | 892 days | 54% |
| Georg Vaupel | 9/10 | 984 days | 45% |
| Toni from Alaska | 10/10 | 984 days | 45% |
| BRIGITTE GAGNON | 10/10 | 1045 days | 40% |
| Joshua Vu | 9/10 | 1045 days | 39% |
| Heather Mortimer | 10/10 | 1045 days | 40% |
| Deb Lyon | 10/10 | 1075 days | 37% |
| Mike Smith | 10/10 | 1106 days | 34% |
| Geoff and Ginny Cunningham | 8/10 | 1106 days | 34% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1106 days | 34% |
| Mathilde | 10/10 | 1196 days | 27% |
| Charles Bouquin | 10/10 | 1226 days | 25% |
| Kathy from Oregon | 2/10 | 1257 days | 10% |
| cearon | 9/10 | 1410 days | 14% |
| Christine Williams | 10/10 | 1471 days | 12% |
| Dave | 9/10 | 1499 days | 11% |
| Adrian & Carolina Millar | 10/10 | 1561 days | 9% |
| Mike | 10/10 | 1622 days | 7% |
| Clare Thompson | 10/10 | 1622 days | 7% |
| Alexandra | 10/10 | 1652 days | 6% |
| Anneka | 10/10 | 1683 days | 6% |
| Carolina Gartner | 10/10 | 1683 days | 6% |
| Donna Mason | 10/10 | 2079 days | 4% |
| Lydia | 9/10 | 2079 days | 4% |
| Tony Henderson-Newport | 9/10 | 2079 days | 4% |
| Lexi & Rod Kirk | 10/10 | 2079 days | 4% |
| Brooke Lillyston | 10/10 | 2079 days | 4% |
| Ian G | 10/10 | 2109 days | 4% |
| Morris | 10/10 | 2109 days | 4% |
| Stacy Lio | 10/10 | 2109 days | 4% |
| Anonymous | 8/10 | 2201 days | 4% |
| Keith Diver | 9/10 | 2201 days | 4% |
| Stefan Berger | 9/10 | 2201 days | 4% |
| Peter Leschev | 9/10 | 2230 days | 4% |
| Miles Protter | 8/10 | 2230 days | 4% |
| Martin Borjeskog | 10/10 | 2230 days | 4% |
| Christian | 9/10 | 2230 days | 4% |
| Alexandre Lacroix | 9/10 | 2230 days | 4% |
| Matthew Young | 9/10 | 2230 days | 4% |
| Ben Holmes | 10/10 | 2230 days | 4% |
| N.J. van den Berg | 10/10 | 2230 days | 4% |
| Mike Smith | 9/10 | 2230 days | 4% |
| Ron Meyerink | 10/10 | 2261 days | 4% |
| Gerd Weidenfeld | 10/10 | 2261 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2261 days | 4% |
| Des Gilbert | 9/10 | 2292 days | 4% |
| Diane | 10/10 | 2292 days | 4% |
| Kirsch, Luxemburg | 10/10 | 2292 days | 4% |
| Anna Hunt | 9/10 | 2292 days | 4% |
| James and Emma Dickie | 10/10 | 2292 days | 4% |
| Jonatan Zarzif | 3/10 | 2292 days | 2% |
| Trevor Parkin | 9/10 | 2322 days | 4% |
| Edwin Walker | 8/10 | 2353 days | 4% |
| Serena Gray | 9/10 | 2353 days | 4% |
| PJ Caldito | 10/10 | 2353 days | 4% |
| Shane Howe | 10/10 | 2383 days | 4% |
| Jason | 10/10 | 2383 days | 4% |
| Teneille Harwood | 10/10 | 2383 days | 4% |
| Fabulous five | 10/10 | 2414 days | 4% |
| jac | 9/10 | 2414 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2414 days | 4% |
| Jeannie Huang | 9/10 | 2445 days | 3% |
| Joao Madureira | 8/10 | 2445 days | 3% |
| Edith Peita | 10/10 | 2445 days | 4% |
| John Bourke | 10/10 | 2445 days | 4% |
| Maik | 10/10 | 2475 days | 3% |
| Helen | 10/10 | 2475 days | 3% |
| Kevin | 10/10 | 2475 days | 3% |
| Larry Mutu Reriti | 10/10 | 2475 days | 3% |
| Keryn | 10/10 | 2475 days | 3% |
| Greg Croft | 10/10 | 2475 days | 3% |
| Erin | 10/10 | 2506 days | 3% |
| schtahaups | 9/10 | 2506 days | 3% |
| CMe | 9/10 | 2506 days | 3% |
| Martyn | 10/10 | 2506 days | 3% |
| John Flynn | 9/10 | 2536 days | 3% |
| charlie35slr | 10/10 | 2536 days | 3% |
| Ken | 2/10 | 2567 days | 1% |
| Bee | 3/10 | 2567 days | 2% |
| Catherine Johnson | 10/10 | 2595 days | 3% |
| Bk | 10/10 | 2595 days | 3% |
| John I. | 10/10 | 2595 days | 3% |
| Rogie | 9/10 | 2595 days | 3% |
| Krzysztof Jablonski | 10/10 | 2595 days | 3% |
| Berthold Wagner | 8/10 | 2626 days | 3% |
| Eric Arnal Fort | 10/10 | 2626 days | 3% |
| Andy Jamo | 10/10 | 2626 days | 3% |
| Agnès | 10/10 | 2626 days | 3% |
| Thomas Heri | 10/10 | 2626 days | 3% |
| Roger and Karen | 10/10 | 2687 days | 3% |
| renard | 9/10 | 2687 days | 3% |
| Berrie, the Netherlands | 10/10 | 2687 days | 3% |
| Warren S | 10/10 | 2718 days | 3% |
| Ronald Rampersad | 10/10 | 2779 days | 3% |
| Poynter Family | 9/10 | 2779 days | 3% |
| Wilson | 10/10 | 2810 days | 3% |
| Elsa | 10/10 | 2810 days | 3% |
| Pascal | 10/10 | 2840 days | 3% |
| Paul Haslam | 10/10 | 2932 days | 3% |
| Jennifer Makosky | 9/10 | 2932 days | 3% |
| Steve Pickard | 10/10 | 2932 days | 3% |
| Stuart C | 10/10 | 2960 days | 3% |
| Vicki Simmons | 10/10 | 2991 days | 2% |
| Steven Dunlop | 9/10 | 2991 days | 2% |
| Sarah Timms | 10/10 | 3083 days | 2% |
| Emily Hibberd | 10/10 | 3113 days | 2% |
| Sue Lander | 9/10 | 3113 days | 2% |
| Kelvin Armstrong | 10/10 | 3175 days | 2% |
| Tom Williamson | 9/10 | 3205 days | 2% |
| Yves Deyris | 10/10 | 3266 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3266 days | 2% |
| Sylvie Paquette | 9/10 | 3297 days | 2% |
| Axel and Patricia G | 10/10 | 3301 days | 2% |
| walter isselhard | 8/10 | 3662 days | 1% |
| Darker | 9/10 | 4043 days | 0% |
| L S | 10/10 | 4240 days | 0% |
| aussiewoodies | 8/10 | 4727 days | 1% |
| Sharyn Crosby | 10/10 | 4758 days | 1% |
| Alekandra Ulm | 4/10 | 4830 days | 0% |
| Sue Kieseker | 8/10 | 4833 days | 1% |
| Karin Genyn | 8/10 | 4834 days | 1% |
| Sharon Yates | 10/10 | 4836 days | 1% |
| Moorman | 8/10 | 4839 days | 1% |
| Marian | 7/10 | 4850 days | 1% |
| Behrens | 4/10 | 4857 days | 0% |
| FiStew | 10/10 | 4939 days | 1% |
| Devil_n_Disquiz | 10/10 | 4970 days | 1% |
| gezza2906 | 4/10 | 5001 days | 0% |
| Tinne Cis | 8/10 | 5120 days | 1% |
| B Sluis | 8/10 | 5132 days | 1% |
| Bottoms | 7/10 | 5133 days | 1% |
| Seiler | 6/10 | 5133 days | 1% |
| Patrick Grant | 8/10 | 5133 days | 1% |
| Moehl | 9/10 | 5135 days | 1% |
| David Beaumont | 8/10 | 5135 days | 1% |
| Beat Kindler | 7/10 | 5135 days | 1% |
| Danielle | 9/10 | 5135 days | 1% |
| Markus Heummer | 10/10 | 5136 days | 1% |
| Gerrit & Martina | 8/10 | 5137 days | 1% |
| Verne Heath | 7/10 | 5137 days | 1% |
| Dave Simpson | 8/10 | 5137 days | 1% |
| Steve Goodyear | 9/10 | 5144 days | 1% |
| Colin Philpott | 8/10 | 5145 days | 1% |
| Hans Erik Munch | 7/10 | 5150 days | 1% |
| Thomas Behy | 5/10 | 5150 days | 0% |
| Kroepfl | 9/10 | 5151 days | 1% |
| Lesley | 5/10 | 5183 days | 0% |
| Dagmar | 10/10 | 5215 days | 1% |
| deJong | 6/10 | 5218 days | 1% |
| Sillmann | 9/10 | 5220 days | 1% |
| Eri & Udo Seifert | 8/10 | 5223 days | 1% |
| Curry | 8/10 | 5226 days | 1% |
| Willi & Elke Breier | 8/10 | 5231 days | 1% |
| Powerfamily | 10/10 | 5367 days | 1% |
| Jack Potman | 10/10 | 5446 days | 1% |
| Andreas Blessing | 7/10 | 5469 days | 1% |
| Desma Frampton | 2/10 | 5471 days | 0% |
| Maike | 8/10 | 5477 days | 1% |
| Kauzta | 7/10 | 5477 days | 1% |
| Schroeder | 6/10 | 5477 days | 1% |
| J Meindersma | 7/10 | 5478 days | 1% |
| Juergen Wolf | 8/10 | 5479 days | 1% |
| Aimee Pollett | 9/10 | 5479 days | 1% |
| Barbara Link | 8/10 | 5480 days | 1% |
| E Brockbank | 6/10 | 5480 days | 1% |
| Gerstmann | 6/10 | 5483 days | 1% |
| Ekhard Wittkugel | 10/10 | 5485 days | 1% |
| Raith | 8/10 | 5488 days | 1% |
| Omar Candon | 8/10 | 5490 days | 1% |
| Gert Vogelaers | 8/10 | 5492 days | 1% |
| Flueckiger | 6/10 | 5498 days | 1% |
| Marleen Meyers | 6/10 | 5500 days | 1% |
| Frank Schedler | 9/10 | 5500 days | 1% |
| Katie Nicol | 7/10 | 5502 days | 1% |
| Gerd Pagel | 2/10 | 5502 days | 0% |
| mr Schumader | 9/10 | 5503 days | 1% |
| Monja | 9/10 | 5505 days | 1% |
| Teum and Orselien | 7/10 | 5505 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5505 days | 1% |
| Johanna | 9/10 | 5506 days | 1% |
| E M Klap | 8/10 | 5508 days | 1% |
| Bolt | 8/10 | 5508 days | 1% |
| Robert Cox | 4/10 | 5508 days | 0% |
| Nicole | 8/10 | 5508 days | 1% |
| Heike Toepelt | 9/10 | 5509 days | 1% |
| Derek Archibald | 4/10 | 5510 days | 0% |
| Loren van Oordt | 9/10 | 5512 days | 1% |
| Gordon Daniels | 7/10 | 5512 days | 1% |
| Ewald Waldner | 9/10 | 5513 days | 1% |
| Meriel & Paul Best | 9/10 | 5513 days | 1% |
| de Vries | 7/10 | 5515 days | 1% |
| Jochen | 9/10 | 5515 days | 1% |
| Anne | 8/10 | 5517 days | 1% |
| D Saker | 9/10 | 5823 days | 1% |
| Don Keith | 9/10 | 5841 days | 1% |
| Westermann | 9/10 | 5845 days | 1% |
| Pam Know | 8/10 | 5849 days | 1% |
| Main | 9/10 | 5855 days | 1% |
| Mark and Natasha UK | 8/10 | 5856 days | 1% |
| Gunda G | 4/10 | 5862 days | 0% |
| Denecke Thorsten | 9/10 | 5863 days | 1% |
| Lehmann | 7/10 | 5864 days | 1% |
| Walter | 6/10 | 5868 days | 1% |
| Mark | 8/10 | 5873 days | 1% |
| Wilfred Sch | 8/10 | 5875 days | 1% |
| David Valentine | 8/10 | 5876 days | 1% |
| Paul Ritchie | 8/10 | 5877 days | 1% |
| Thea X | 7/10 | 5877 days | 1% |
| Wim Van Gastel | 7/10 | 5880 days | 1% |
| Coby Aalbrecht | 6/10 | 5881 days | 1% |
| nigelst | 7/10 | 5888 days | 1% |
| Wolfgang G | 7/10 | 5888 days | 1% |
| Goewe | 9/10 | 5896 days | 1% |
| Jennifer Templeton | 6/10 | 5899 days | 1% |
| Ralf Genthe | 6/10 | 5899 days | 1% |
| Susi Schoetzler | 8/10 | 5902 days | 1% |
| marcusba | 10/10 | 5925 days | 1% |
| stephenst | 4/10 | 5928 days | 0% |
| weidep | 8/10 | 5928 days | 1% |
| Monika Wenzel | 9/10 | 5952 days | 1% |
| Jean Paul Mesnage | 6/10 | 5954 days | 1% |
| Uerilie Stolareh | 8/10 | 5957 days | 1% |
| Karen Fisher | 10/10 | 5970 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5983 days | 1% |
| PamB | 8/10 | 6176 days | 1% |
| RubyJ | 8/10 | 6180 days | 1% |
| Frank | 9/10 | 6205 days | 1% |
| HeideS | 10/10 | 6207 days | 1% |
| GrahamM1 | 9/10 | 6221 days | 1% |
| ChristineM | 8/10 | 6221 days | 1% |
| FrankFlemming | 7/10 | 6222 days | 1% |
| MrHebbard | 9/10 | 6222 days | 1% |
| Elrik frau | 9/10 | 6222 days | 1% |
| Helle | 9/10 | 6227 days | 1% |
| Trevor | 8/10 | 6231 days | 1% |
| Tim | 9/10 | 6232 days | 1% |
| Annemarie | 8/10 | 6239 days | 1% |
| plumbaum | 8/10 | 6252 days | 1% |
| Bernd | 7/10 | 6252 days | 1% |
| groenewold | 7/10 | 6252 days | 1% |
| Liane | 10/10 | 6256 days | 1% |
| Burkhalter | 6/10 | 6259 days | 1% |
| Keith | 9/10 | 6260 days | 1% |
| Bernd | 8/10 | 6261 days | 1% |
| Rosa | 9/10 | 6261 days | 1% |
| David | 8/10 | 6301 days | 1% |
| Marc | 8/10 | 6305 days | 1% |
| Kaminsky | 9/10 | 6305 days | 1% |
| olland | 8/10 | 6308 days | 1% |
| Terry | 9/10 | 6378 days | 1% |
| Chris | 7/10 | 6565 days | 1% |
| Stuart Bartram | 8/10 | 6571 days | 1% |
| Hoetnagels | 8/10 | 6571 days | 1% |
| Anja Kunert | 8/10 | 6585 days | 1% |
| Kenneth and Mette | 8/10 | 6588 days | 1% |
| Myrtille de Vries | 6/10 | 6592 days | 1% |
| struck | 10/10 | 6677 days | 1% |
| Pat Brewster | 9/10 | 6790 days | 1% |
| Stef | 7/10 | 6898 days | 1% |
| Schranger | 10/10 | 6925 days | 1% |
| Karla | 4/10 | 6947 days | 0% |
| Andy | 9/10 | 6953 days | 1% |
| Tom | 8/10 | 6953 days | 1% |
| Jacobien | 8/10 | 6958 days | 1% |
| Alexandra | 5/10 | 6958 days | 0% |
| Stefan | 6/10 | 6962 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.38% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Pacific Horizon Motorhomes experience has 3 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. However the Pacific Horizon Motorhomes experience does not meet the criteria for any adjustment.
Balancing Adjustment
0.40% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.