Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
299 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 309 reviews. There are 299 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 299 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 111 |
|
37% |
| 9/10 | 77 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.72% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.72% and is based on 299 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 299 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.29%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Gideon George | 10/10 | 99 days | 100% |
| Rebecca O'MELEY | 10/10 | 130 days | 100% |
| Rory Fraser | 9/10 | 160 days | 98% |
| Pauline & Pierre | 10/10 | 160 days | 99% |
| Arnaud B | 10/10 | 160 days | 99% |
| JAN Netherlands Amsterdam | 10/10 | 191 days | 98% |
| Soraya | 10/10 | 219 days | 98% |
| SiJuDa | 10/10 | 250 days | 97% |
| Heinz | 10/10 | 250 days | 97% |
| Jess F. | 10/10 | 281 days | 96% |
| Shlomo Sackstein | 10/10 | 281 days | 96% |
| Marcia D. | 9/10 | 525 days | 84% |
| Arch M | 9/10 | 525 days | 84% |
| Nadav S | 10/10 | 556 days | 83% |
| Bruce Thompson | 10/10 | 556 days | 83% |
| Geoff and Ginny Cunningham | 9/10 | 584 days | 80% |
| Massimiliano | 10/10 | 615 days | 79% |
| Mary | 10/10 | 676 days | 74% |
| Henry & Georgina Hunt | 10/10 | 707 days | 72% |
| Tonia Lassman | 10/10 | 737 days | 69% |
| Vincent | 9/10 | 829 days | 60% |
| Birk Schaper | 10/10 | 890 days | 55% |
| Tony | 10/10 | 921 days | 52% |
| Shelby Stout | 10/10 | 921 days | 52% |
| Bernd Wallner | 10/10 | 950 days | 49% |
| J&M The Netherlands | 9/10 | 981 days | 45% |
| A. P. | 10/10 | 981 days | 46% |
| Gary and Alison Steele | 10/10 | 981 days | 46% |
| Gil Lima | 9/10 | 981 days | 45% |
| Elke | 10/10 | 1012 days | 43% |
| Jennifer Liu | 10/10 | 1012 days | 43% |
| Thomas | 10/10 | 1042 days | 40% |
| Missy Ida Tapine-Tumu | 10/10 | 1073 days | 37% |
| Bernd | 9/10 | 1073 days | 37% |
| Georg Vaupel | 9/10 | 1165 days | 30% |
| Toni from Alaska | 10/10 | 1165 days | 30% |
| BRIGITTE GAGNON | 10/10 | 1226 days | 25% |
| Joshua Vu | 9/10 | 1226 days | 25% |
| Heather Mortimer | 10/10 | 1226 days | 25% |
| Deb Lyon | 10/10 | 1256 days | 23% |
| Mike Smith | 10/10 | 1287 days | 21% |
| Geoff and Ginny Cunningham | 8/10 | 1287 days | 21% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1287 days | 21% |
| Mathilde | 10/10 | 1377 days | 16% |
| Charles Bouquin | 10/10 | 1407 days | 15% |
| Kathy from Oregon | 2/10 | 1438 days | 6% |
| cearon | 9/10 | 1591 days | 8% |
| Christine Williams | 10/10 | 1652 days | 6% |
| Dave | 9/10 | 1680 days | 6% |
| Adrian & Carolina Millar | 10/10 | 1742 days | 5% |
| Mike | 10/10 | 1803 days | 5% |
| Clare Thompson | 10/10 | 1803 days | 5% |
| Alexandra | 10/10 | 1833 days | 5% |
| Anneka | 10/10 | 1864 days | 5% |
| Carolina Gartner | 10/10 | 1864 days | 5% |
| Donna Mason | 10/10 | 2260 days | 4% |
| Lydia | 9/10 | 2260 days | 4% |
| Tony Henderson-Newport | 9/10 | 2260 days | 4% |
| Lexi & Rod Kirk | 10/10 | 2260 days | 4% |
| Brooke Lillyston | 10/10 | 2260 days | 4% |
| Ian G | 10/10 | 2290 days | 4% |
| Morris | 10/10 | 2290 days | 4% |
| Stacy Lio | 10/10 | 2290 days | 4% |
| Anonymous | 8/10 | 2382 days | 4% |
| Keith Diver | 9/10 | 2382 days | 4% |
| Stefan Berger | 9/10 | 2382 days | 4% |
| Peter Leschev | 9/10 | 2411 days | 4% |
| Miles Protter | 8/10 | 2411 days | 4% |
| Martin Borjeskog | 10/10 | 2411 days | 4% |
| Christian | 9/10 | 2411 days | 4% |
| Alexandre Lacroix | 9/10 | 2411 days | 4% |
| Matthew Young | 9/10 | 2411 days | 4% |
| Ben Holmes | 10/10 | 2411 days | 4% |
| N.J. van den Berg | 10/10 | 2411 days | 4% |
| Mike Smith | 9/10 | 2411 days | 4% |
| Ron Meyerink | 10/10 | 2442 days | 4% |
| Gerd Weidenfeld | 10/10 | 2442 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2442 days | 3% |
| Des Gilbert | 9/10 | 2473 days | 3% |
| Diane | 10/10 | 2473 days | 3% |
| Kirsch, Luxemburg | 10/10 | 2473 days | 3% |
| Anna Hunt | 9/10 | 2473 days | 3% |
| James and Emma Dickie | 10/10 | 2473 days | 3% |
| Jonatan Zarzif | 3/10 | 2473 days | 2% |
| Trevor Parkin | 9/10 | 2503 days | 3% |
| Edwin Walker | 8/10 | 2534 days | 3% |
| Serena Gray | 9/10 | 2534 days | 3% |
| PJ Caldito | 10/10 | 2534 days | 3% |
| Shane Howe | 10/10 | 2564 days | 3% |
| Jason | 10/10 | 2564 days | 3% |
| Teneille Harwood | 10/10 | 2564 days | 3% |
| Fabulous five | 10/10 | 2595 days | 3% |
| jac | 9/10 | 2595 days | 3% |
| Keith & Kay Finlayson | 10/10 | 2595 days | 3% |
| Jeannie Huang | 9/10 | 2626 days | 3% |
| Joao Madureira | 8/10 | 2626 days | 3% |
| Edith Peita | 10/10 | 2626 days | 3% |
| John Bourke | 10/10 | 2626 days | 3% |
| Maik | 10/10 | 2656 days | 3% |
| Helen | 10/10 | 2656 days | 3% |
| Kevin | 10/10 | 2656 days | 3% |
| Larry Mutu Reriti | 10/10 | 2656 days | 3% |
| Keryn | 10/10 | 2656 days | 3% |
| Greg Croft | 10/10 | 2656 days | 3% |
| Erin | 10/10 | 2687 days | 3% |
| schtahaups | 9/10 | 2687 days | 3% |
| CMe | 9/10 | 2687 days | 3% |
| Martyn | 10/10 | 2687 days | 3% |
| John Flynn | 9/10 | 2717 days | 3% |
| charlie35slr | 10/10 | 2717 days | 3% |
| Ken | 2/10 | 2748 days | 1% |
| Bee | 3/10 | 2748 days | 1% |
| Catherine Johnson | 10/10 | 2776 days | 3% |
| Bk | 10/10 | 2776 days | 3% |
| John I. | 10/10 | 2776 days | 3% |
| Rogie | 9/10 | 2776 days | 3% |
| Krzysztof Jablonski | 10/10 | 2776 days | 3% |
| Berthold Wagner | 8/10 | 2807 days | 3% |
| Eric Arnal Fort | 10/10 | 2807 days | 3% |
| Andy Jamo | 10/10 | 2807 days | 3% |
| Agnès | 10/10 | 2807 days | 3% |
| Thomas Heri | 10/10 | 2807 days | 3% |
| Roger and Karen | 10/10 | 2868 days | 3% |
| renard | 9/10 | 2868 days | 3% |
| Berrie, the Netherlands | 10/10 | 2868 days | 3% |
| Warren S | 10/10 | 2899 days | 3% |
| Ronald Rampersad | 10/10 | 2960 days | 2% |
| Poynter Family | 9/10 | 2960 days | 2% |
| Wilson | 10/10 | 2991 days | 2% |
| Elsa | 10/10 | 2991 days | 2% |
| Pascal | 10/10 | 3021 days | 2% |
| Paul Haslam | 10/10 | 3113 days | 2% |
| Jennifer Makosky | 9/10 | 3113 days | 2% |
| Steve Pickard | 10/10 | 3113 days | 2% |
| Stuart C | 10/10 | 3141 days | 2% |
| Vicki Simmons | 10/10 | 3172 days | 2% |
| Steven Dunlop | 9/10 | 3172 days | 2% |
| Sarah Timms | 10/10 | 3264 days | 2% |
| Emily Hibberd | 10/10 | 3294 days | 2% |
| Sue Lander | 9/10 | 3294 days | 2% |
| Kelvin Armstrong | 10/10 | 3356 days | 2% |
| Tom Williamson | 9/10 | 3386 days | 2% |
| Yves Deyris | 10/10 | 3447 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3447 days | 2% |
| Sylvie Paquette | 9/10 | 3478 days | 1% |
| Axel and Patricia G | 10/10 | 3482 days | 1% |
| walter isselhard | 8/10 | 3843 days | 1% |
| Darker | 9/10 | 4224 days | 0% |
| L S | 10/10 | 4421 days | 1% |
| aussiewoodies | 8/10 | 4908 days | 1% |
| Sharyn Crosby | 10/10 | 4939 days | 1% |
| Alekandra Ulm | 4/10 | 5011 days | 0% |
| Sue Kieseker | 8/10 | 5014 days | 1% |
| Karin Genyn | 8/10 | 5015 days | 1% |
| Sharon Yates | 10/10 | 5017 days | 1% |
| Moorman | 8/10 | 5020 days | 1% |
| Marian | 7/10 | 5031 days | 1% |
| Behrens | 4/10 | 5038 days | 0% |
| FiStew | 10/10 | 5120 days | 1% |
| Devil_n_Disquiz | 10/10 | 5151 days | 1% |
| gezza2906 | 4/10 | 5182 days | 0% |
| Tinne Cis | 8/10 | 5301 days | 1% |
| B Sluis | 8/10 | 5313 days | 1% |
| Bottoms | 7/10 | 5314 days | 1% |
| Seiler | 6/10 | 5314 days | 1% |
| Patrick Grant | 8/10 | 5314 days | 1% |
| Moehl | 9/10 | 5316 days | 1% |
| David Beaumont | 8/10 | 5316 days | 1% |
| Beat Kindler | 7/10 | 5316 days | 1% |
| Danielle | 9/10 | 5316 days | 1% |
| Markus Heummer | 10/10 | 5317 days | 1% |
| Gerrit & Martina | 8/10 | 5318 days | 1% |
| Verne Heath | 7/10 | 5318 days | 1% |
| Dave Simpson | 8/10 | 5318 days | 1% |
| Steve Goodyear | 9/10 | 5325 days | 1% |
| Colin Philpott | 8/10 | 5326 days | 1% |
| Hans Erik Munch | 7/10 | 5331 days | 1% |
| Thomas Behy | 5/10 | 5331 days | 0% |
| Kroepfl | 9/10 | 5332 days | 1% |
| Lesley | 5/10 | 5364 days | 0% |
| Dagmar | 10/10 | 5396 days | 1% |
| deJong | 6/10 | 5399 days | 1% |
| Sillmann | 9/10 | 5401 days | 1% |
| Eri & Udo Seifert | 8/10 | 5404 days | 1% |
| Curry | 8/10 | 5407 days | 1% |
| Willi & Elke Breier | 8/10 | 5412 days | 1% |
| Powerfamily | 10/10 | 5548 days | 1% |
| Jack Potman | 10/10 | 5627 days | 1% |
| Andreas Blessing | 7/10 | 5650 days | 1% |
| Desma Frampton | 2/10 | 5652 days | 0% |
| Maike | 8/10 | 5658 days | 1% |
| Kauzta | 7/10 | 5658 days | 1% |
| Schroeder | 6/10 | 5658 days | 1% |
| J Meindersma | 7/10 | 5659 days | 1% |
| Juergen Wolf | 8/10 | 5660 days | 1% |
| Aimee Pollett | 9/10 | 5660 days | 1% |
| Barbara Link | 8/10 | 5661 days | 1% |
| E Brockbank | 6/10 | 5661 days | 1% |
| Gerstmann | 6/10 | 5664 days | 1% |
| Ekhard Wittkugel | 10/10 | 5666 days | 1% |
| Raith | 8/10 | 5669 days | 1% |
| Omar Candon | 8/10 | 5671 days | 1% |
| Gert Vogelaers | 8/10 | 5673 days | 1% |
| Flueckiger | 6/10 | 5679 days | 1% |
| Marleen Meyers | 6/10 | 5681 days | 1% |
| Frank Schedler | 9/10 | 5681 days | 1% |
| Katie Nicol | 7/10 | 5683 days | 1% |
| Gerd Pagel | 2/10 | 5683 days | 0% |
| mr Schumader | 9/10 | 5684 days | 1% |
| Monja | 9/10 | 5686 days | 1% |
| Teum and Orselien | 7/10 | 5686 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5686 days | 1% |
| Johanna | 9/10 | 5687 days | 1% |
| E M Klap | 8/10 | 5689 days | 1% |
| Bolt | 8/10 | 5689 days | 1% |
| Robert Cox | 4/10 | 5689 days | 0% |
| Nicole | 8/10 | 5689 days | 1% |
| Heike Toepelt | 9/10 | 5690 days | 1% |
| Derek Archibald | 4/10 | 5691 days | 0% |
| Loren van Oordt | 9/10 | 5693 days | 1% |
| Gordon Daniels | 7/10 | 5693 days | 1% |
| Ewald Waldner | 9/10 | 5694 days | 1% |
| Meriel & Paul Best | 9/10 | 5694 days | 1% |
| de Vries | 7/10 | 5696 days | 1% |
| Jochen | 9/10 | 5696 days | 1% |
| Anne | 8/10 | 5698 days | 1% |
| D Saker | 9/10 | 6004 days | 1% |
| Don Keith | 9/10 | 6022 days | 1% |
| Westermann | 9/10 | 6026 days | 1% |
| Pam Know | 8/10 | 6030 days | 1% |
| Main | 9/10 | 6036 days | 1% |
| Mark and Natasha UK | 8/10 | 6037 days | 1% |
| Gunda G | 4/10 | 6043 days | 0% |
| Denecke Thorsten | 9/10 | 6044 days | 1% |
| Lehmann | 7/10 | 6045 days | 1% |
| Walter | 6/10 | 6049 days | 1% |
| Mark | 8/10 | 6054 days | 1% |
| Wilfred Sch | 8/10 | 6056 days | 1% |
| David Valentine | 8/10 | 6057 days | 1% |
| Paul Ritchie | 8/10 | 6058 days | 1% |
| Thea X | 7/10 | 6058 days | 1% |
| Wim Van Gastel | 7/10 | 6061 days | 1% |
| Coby Aalbrecht | 6/10 | 6062 days | 1% |
| nigelst | 7/10 | 6069 days | 1% |
| Wolfgang G | 7/10 | 6069 days | 1% |
| Goewe | 9/10 | 6077 days | 1% |
| Jennifer Templeton | 6/10 | 6080 days | 1% |
| Ralf Genthe | 6/10 | 6080 days | 1% |
| Susi Schoetzler | 8/10 | 6083 days | 1% |
| marcusba | 10/10 | 6106 days | 1% |
| stephenst | 4/10 | 6109 days | 0% |
| weidep | 8/10 | 6109 days | 1% |
| Monika Wenzel | 9/10 | 6133 days | 1% |
| Jean Paul Mesnage | 6/10 | 6135 days | 1% |
| Uerilie Stolareh | 8/10 | 6138 days | 1% |
| Karen Fisher | 10/10 | 6151 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 6164 days | 1% |
| PamB | 8/10 | 6357 days | 1% |
| RubyJ | 8/10 | 6361 days | 1% |
| Frank | 9/10 | 6387 days | 1% |
| HeideS | 10/10 | 6388 days | 1% |
| GrahamM1 | 9/10 | 6402 days | 1% |
| ChristineM | 8/10 | 6402 days | 1% |
| FrankFlemming | 7/10 | 6403 days | 1% |
| MrHebbard | 9/10 | 6403 days | 1% |
| Elrik frau | 9/10 | 6403 days | 1% |
| Helle | 9/10 | 6408 days | 1% |
| Trevor | 8/10 | 6413 days | 1% |
| Tim | 9/10 | 6413 days | 1% |
| Annemarie | 8/10 | 6420 days | 1% |
| plumbaum | 8/10 | 6434 days | 1% |
| Bernd | 7/10 | 6434 days | 1% |
| groenewold | 7/10 | 6434 days | 1% |
| Liane | 10/10 | 6437 days | 1% |
| Burkhalter | 6/10 | 6440 days | 1% |
| Keith | 9/10 | 6441 days | 1% |
| Bernd | 8/10 | 6442 days | 1% |
| Rosa | 9/10 | 6442 days | 1% |
| David | 8/10 | 6482 days | 1% |
| Marc | 8/10 | 6486 days | 1% |
| Kaminsky | 9/10 | 6486 days | 1% |
| olland | 8/10 | 6490 days | 1% |
| Terry | 9/10 | 6560 days | 1% |
| Chris | 7/10 | 6746 days | 1% |
| Stuart Bartram | 8/10 | 6752 days | 1% |
| Hoetnagels | 8/10 | 6752 days | 1% |
| Anja Kunert | 8/10 | 6766 days | 1% |
| Kenneth and Mette | 8/10 | 6769 days | 1% |
| Myrtille de Vries | 6/10 | 6773 days | 1% |
| struck | 10/10 | 6858 days | 1% |
| Pat Brewster | 9/10 | 6971 days | 1% |
| Stef | 7/10 | 7079 days | 1% |
| Schranger | 10/10 | 7106 days | 1% |
| Karla | 4/10 | 7128 days | 0% |
| Andy | 9/10 | 7134 days | 1% |
| Tom | 8/10 | 7134 days | 1% |
| Jacobien | 8/10 | 7139 days | 1% |
| Alexandra | 5/10 | 7139 days | 0% |
| Stefan | 6/10 | 7143 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.09% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 86 days. The Pacific Horizon Motorhomes experience has 3 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 52 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 49 | -0.68% |
| 50 | -0.69% |
| 51 | -0.70% |
| 52 | -0.72% |
| 53 | -0.73% |
| 54 | -0.75% |
| 55 | -0.76% |
| … | … |
Balancing Adjustment
0.42% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.