Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
296 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 307 reviews. There are 296 valid reviews that are included when calculating the ranking score and 11 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 296 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 108 |
|
36% |
| 9/10 | 77 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.57% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.57% and is based on 296 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 296 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.92%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rory Fraser | 9/10 | 80 days | 99% |
| Pauline & Pierre | 10/10 | 80 days | 100% |
| Arnaud B | 10/10 | 80 days | 100% |
| JAN Netherlands Amsterdam | 10/10 | 111 days | 100% |
| Soraya | 10/10 | 139 days | 99% |
| SiJuDa | 10/10 | 170 days | 99% |
| Jess F. | 10/10 | 201 days | 98% |
| Shlomo Sackstein | 10/10 | 201 days | 98% |
| Marcia D. | 9/10 | 445 days | 88% |
| Arch M | 9/10 | 445 days | 88% |
| Nadav S | 10/10 | 476 days | 87% |
| Bruce Thompson | 10/10 | 476 days | 87% |
| Geoff and Ginny Cunningham | 9/10 | 504 days | 85% |
| Massimiliano | 10/10 | 535 days | 84% |
| Mary | 10/10 | 596 days | 80% |
| Henry & Georgina Hunt | 10/10 | 627 days | 78% |
| Tonia Lassman | 10/10 | 657 days | 76% |
| Vincent | 9/10 | 749 days | 68% |
| Birk Schaper | 10/10 | 810 days | 63% |
| Tony | 10/10 | 841 days | 60% |
| Shelby Stout | 10/10 | 841 days | 60% |
| Bernd Wallner | 10/10 | 870 days | 57% |
| J&M The Netherlands | 9/10 | 901 days | 53% |
| A. P. | 10/10 | 901 days | 54% |
| Gary and Alison Steele | 10/10 | 901 days | 54% |
| Gil Lima | 9/10 | 901 days | 53% |
| Elke | 10/10 | 932 days | 51% |
| Jennifer Liu | 10/10 | 932 days | 51% |
| Thomas | 10/10 | 962 days | 48% |
| Missy Ida Tapine-Tumu | 10/10 | 993 days | 45% |
| Bernd | 9/10 | 993 days | 44% |
| Georg Vaupel | 9/10 | 1085 days | 36% |
| Toni from Alaska | 10/10 | 1085 days | 36% |
| BRIGITTE GAGNON | 10/10 | 1146 days | 31% |
| Joshua Vu | 9/10 | 1146 days | 31% |
| Heather Mortimer | 10/10 | 1146 days | 31% |
| Deb Lyon | 10/10 | 1176 days | 29% |
| Mike Smith | 10/10 | 1207 days | 27% |
| Geoff and Ginny Cunningham | 8/10 | 1207 days | 26% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1207 days | 27% |
| Mathilde | 10/10 | 1297 days | 21% |
| Charles Bouquin | 10/10 | 1327 days | 19% |
| Kathy from Oregon | 2/10 | 1358 days | 8% |
| cearon | 9/10 | 1511 days | 10% |
| Christine Williams | 10/10 | 1572 days | 9% |
| Dave | 9/10 | 1600 days | 8% |
| Adrian & Carolina Millar | 10/10 | 1662 days | 6% |
| Mike | 10/10 | 1723 days | 6% |
| Clare Thompson | 10/10 | 1723 days | 6% |
| Alexandra | 10/10 | 1753 days | 5% |
| Anneka | 10/10 | 1784 days | 5% |
| Carolina Gartner | 10/10 | 1784 days | 5% |
| Donna Mason | 10/10 | 2180 days | 4% |
| Lydia | 9/10 | 2180 days | 4% |
| Tony Henderson-Newport | 9/10 | 2180 days | 4% |
| Lexi & Rod Kirk | 10/10 | 2180 days | 4% |
| Brooke Lillyston | 10/10 | 2180 days | 4% |
| Ian G | 10/10 | 2210 days | 4% |
| Morris | 10/10 | 2210 days | 4% |
| Stacy Lio | 10/10 | 2210 days | 4% |
| Anonymous | 8/10 | 2302 days | 4% |
| Keith Diver | 9/10 | 2302 days | 4% |
| Stefan Berger | 9/10 | 2302 days | 4% |
| Peter Leschev | 9/10 | 2331 days | 4% |
| Miles Protter | 8/10 | 2331 days | 4% |
| Martin Borjeskog | 10/10 | 2331 days | 4% |
| Christian | 9/10 | 2331 days | 4% |
| Alexandre Lacroix | 9/10 | 2331 days | 4% |
| Matthew Young | 9/10 | 2331 days | 4% |
| Ben Holmes | 10/10 | 2331 days | 4% |
| N.J. van den Berg | 10/10 | 2331 days | 4% |
| Mike Smith | 9/10 | 2331 days | 4% |
| Ron Meyerink | 10/10 | 2362 days | 4% |
| Gerd Weidenfeld | 10/10 | 2362 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2362 days | 4% |
| Des Gilbert | 9/10 | 2393 days | 4% |
| Diane | 10/10 | 2393 days | 4% |
| Kirsch, Luxemburg | 10/10 | 2393 days | 4% |
| Anna Hunt | 9/10 | 2393 days | 4% |
| James and Emma Dickie | 10/10 | 2393 days | 4% |
| Jonatan Zarzif | 3/10 | 2393 days | 2% |
| Trevor Parkin | 9/10 | 2423 days | 4% |
| Edwin Walker | 8/10 | 2454 days | 4% |
| Serena Gray | 9/10 | 2454 days | 4% |
| PJ Caldito | 10/10 | 2454 days | 4% |
| Shane Howe | 10/10 | 2484 days | 4% |
| Jason | 10/10 | 2484 days | 4% |
| Teneille Harwood | 10/10 | 2484 days | 4% |
| Fabulous five | 10/10 | 2515 days | 4% |
| jac | 9/10 | 2515 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2515 days | 4% |
| Jeannie Huang | 9/10 | 2546 days | 3% |
| Joao Madureira | 8/10 | 2546 days | 3% |
| Edith Peita | 10/10 | 2546 days | 4% |
| John Bourke | 10/10 | 2546 days | 4% |
| Maik | 10/10 | 2576 days | 3% |
| Helen | 10/10 | 2576 days | 3% |
| Kevin | 10/10 | 2576 days | 3% |
| Larry Mutu Reriti | 10/10 | 2576 days | 3% |
| Keryn | 10/10 | 2576 days | 3% |
| Greg Croft | 10/10 | 2576 days | 3% |
| Erin | 10/10 | 2607 days | 3% |
| schtahaups | 9/10 | 2607 days | 3% |
| CMe | 9/10 | 2607 days | 3% |
| Martyn | 10/10 | 2607 days | 3% |
| John Flynn | 9/10 | 2637 days | 3% |
| charlie35slr | 10/10 | 2637 days | 3% |
| Ken | 2/10 | 2668 days | 1% |
| Bee | 3/10 | 2668 days | 2% |
| Catherine Johnson | 10/10 | 2696 days | 3% |
| Bk | 10/10 | 2696 days | 3% |
| John I. | 10/10 | 2696 days | 3% |
| Rogie | 9/10 | 2696 days | 3% |
| Krzysztof Jablonski | 10/10 | 2696 days | 3% |
| Berthold Wagner | 8/10 | 2727 days | 3% |
| Eric Arnal Fort | 10/10 | 2727 days | 3% |
| Andy Jamo | 10/10 | 2727 days | 3% |
| Agnès | 10/10 | 2727 days | 3% |
| Thomas Heri | 10/10 | 2727 days | 3% |
| Roger and Karen | 10/10 | 2788 days | 3% |
| renard | 9/10 | 2788 days | 3% |
| Berrie, the Netherlands | 10/10 | 2788 days | 3% |
| Warren S | 10/10 | 2819 days | 3% |
| Ronald Rampersad | 10/10 | 2880 days | 3% |
| Poynter Family | 9/10 | 2880 days | 3% |
| Wilson | 10/10 | 2911 days | 3% |
| Elsa | 10/10 | 2911 days | 3% |
| Pascal | 10/10 | 2941 days | 3% |
| Paul Haslam | 10/10 | 3033 days | 3% |
| Jennifer Makosky | 9/10 | 3033 days | 3% |
| Steve Pickard | 10/10 | 3033 days | 3% |
| Stuart C | 10/10 | 3061 days | 3% |
| Vicki Simmons | 10/10 | 3092 days | 2% |
| Steven Dunlop | 9/10 | 3092 days | 2% |
| Sarah Timms | 10/10 | 3184 days | 2% |
| Emily Hibberd | 10/10 | 3214 days | 2% |
| Sue Lander | 9/10 | 3214 days | 2% |
| Kelvin Armstrong | 10/10 | 3276 days | 2% |
| Tom Williamson | 9/10 | 3306 days | 2% |
| Yves Deyris | 10/10 | 3367 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3367 days | 2% |
| Sylvie Paquette | 9/10 | 3398 days | 2% |
| Axel and Patricia G | 10/10 | 3402 days | 2% |
| walter isselhard | 8/10 | 3763 days | 1% |
| Darker | 9/10 | 4144 days | 0% |
| L S | 10/10 | 4341 days | 0% |
| aussiewoodies | 8/10 | 4828 days | 1% |
| Sharyn Crosby | 10/10 | 4859 days | 1% |
| Alekandra Ulm | 4/10 | 4931 days | 1% |
| Sue Kieseker | 8/10 | 4934 days | 1% |
| Karin Genyn | 8/10 | 4935 days | 1% |
| Sharon Yates | 10/10 | 4937 days | 1% |
| Moorman | 8/10 | 4940 days | 1% |
| Marian | 7/10 | 4951 days | 1% |
| Behrens | 4/10 | 4958 days | 1% |
| FiStew | 10/10 | 5040 days | 1% |
| Devil_n_Disquiz | 10/10 | 5071 days | 1% |
| gezza2906 | 4/10 | 5102 days | 1% |
| Tinne Cis | 8/10 | 5221 days | 1% |
| B Sluis | 8/10 | 5233 days | 1% |
| Bottoms | 7/10 | 5234 days | 1% |
| Seiler | 6/10 | 5234 days | 1% |
| Patrick Grant | 8/10 | 5234 days | 1% |
| Moehl | 9/10 | 5236 days | 1% |
| David Beaumont | 8/10 | 5236 days | 1% |
| Beat Kindler | 7/10 | 5236 days | 1% |
| Danielle | 9/10 | 5236 days | 1% |
| Markus Heummer | 10/10 | 5237 days | 1% |
| Gerrit & Martina | 8/10 | 5238 days | 1% |
| Verne Heath | 7/10 | 5238 days | 1% |
| Dave Simpson | 8/10 | 5238 days | 1% |
| Steve Goodyear | 9/10 | 5245 days | 1% |
| Colin Philpott | 8/10 | 5246 days | 1% |
| Hans Erik Munch | 7/10 | 5251 days | 1% |
| Thomas Behy | 5/10 | 5251 days | 1% |
| Kroepfl | 9/10 | 5252 days | 1% |
| Lesley | 5/10 | 5284 days | 1% |
| Dagmar | 10/10 | 5316 days | 1% |
| deJong | 6/10 | 5319 days | 1% |
| Sillmann | 9/10 | 5321 days | 1% |
| Eri & Udo Seifert | 8/10 | 5324 days | 1% |
| Curry | 8/10 | 5327 days | 1% |
| Willi & Elke Breier | 8/10 | 5332 days | 1% |
| Powerfamily | 10/10 | 5468 days | 1% |
| Jack Potman | 10/10 | 5547 days | 1% |
| Andreas Blessing | 7/10 | 5570 days | 1% |
| Desma Frampton | 2/10 | 5572 days | 0% |
| Maike | 8/10 | 5578 days | 1% |
| Kauzta | 7/10 | 5578 days | 1% |
| Schroeder | 6/10 | 5578 days | 1% |
| J Meindersma | 7/10 | 5579 days | 1% |
| Juergen Wolf | 8/10 | 5580 days | 1% |
| Aimee Pollett | 9/10 | 5580 days | 1% |
| Barbara Link | 8/10 | 5581 days | 1% |
| E Brockbank | 6/10 | 5581 days | 1% |
| Gerstmann | 6/10 | 5584 days | 1% |
| Ekhard Wittkugel | 10/10 | 5586 days | 1% |
| Raith | 8/10 | 5589 days | 1% |
| Omar Candon | 8/10 | 5591 days | 1% |
| Gert Vogelaers | 8/10 | 5593 days | 1% |
| Flueckiger | 6/10 | 5599 days | 1% |
| Marleen Meyers | 6/10 | 5601 days | 1% |
| Frank Schedler | 9/10 | 5601 days | 1% |
| Katie Nicol | 7/10 | 5603 days | 1% |
| Gerd Pagel | 2/10 | 5603 days | 0% |
| mr Schumader | 9/10 | 5604 days | 1% |
| Monja | 9/10 | 5606 days | 1% |
| Teum and Orselien | 7/10 | 5606 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5606 days | 1% |
| Johanna | 9/10 | 5607 days | 1% |
| E M Klap | 8/10 | 5609 days | 1% |
| Bolt | 8/10 | 5609 days | 1% |
| Robert Cox | 4/10 | 5609 days | 1% |
| Nicole | 8/10 | 5609 days | 1% |
| Heike Toepelt | 9/10 | 5610 days | 1% |
| Derek Archibald | 4/10 | 5611 days | 1% |
| Loren van Oordt | 9/10 | 5613 days | 1% |
| Gordon Daniels | 7/10 | 5613 days | 1% |
| Ewald Waldner | 9/10 | 5614 days | 1% |
| Meriel & Paul Best | 9/10 | 5614 days | 1% |
| de Vries | 7/10 | 5616 days | 1% |
| Jochen | 9/10 | 5616 days | 1% |
| Anne | 8/10 | 5618 days | 1% |
| D Saker | 9/10 | 5924 days | 1% |
| Don Keith | 9/10 | 5942 days | 1% |
| Westermann | 9/10 | 5946 days | 1% |
| Pam Know | 8/10 | 5950 days | 1% |
| Main | 9/10 | 5956 days | 1% |
| Mark and Natasha UK | 8/10 | 5957 days | 1% |
| Gunda G | 4/10 | 5963 days | 1% |
| Denecke Thorsten | 9/10 | 5964 days | 1% |
| Lehmann | 7/10 | 5965 days | 1% |
| Walter | 6/10 | 5969 days | 1% |
| Mark | 8/10 | 5974 days | 1% |
| Wilfred Sch | 8/10 | 5976 days | 1% |
| David Valentine | 8/10 | 5977 days | 1% |
| Paul Ritchie | 8/10 | 5978 days | 1% |
| Thea X | 7/10 | 5978 days | 1% |
| Wim Van Gastel | 7/10 | 5981 days | 1% |
| Coby Aalbrecht | 6/10 | 5982 days | 1% |
| nigelst | 7/10 | 5989 days | 1% |
| Wolfgang G | 7/10 | 5989 days | 1% |
| Goewe | 9/10 | 5997 days | 1% |
| Jennifer Templeton | 6/10 | 6000 days | 1% |
| Ralf Genthe | 6/10 | 6000 days | 1% |
| Susi Schoetzler | 8/10 | 6003 days | 1% |
| marcusba | 10/10 | 6026 days | 1% |
| stephenst | 4/10 | 6029 days | 1% |
| weidep | 8/10 | 6029 days | 1% |
| Monika Wenzel | 9/10 | 6053 days | 1% |
| Jean Paul Mesnage | 6/10 | 6055 days | 1% |
| Uerilie Stolareh | 8/10 | 6058 days | 1% |
| Karen Fisher | 10/10 | 6071 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 6084 days | 1% |
| PamB | 8/10 | 6277 days | 1% |
| RubyJ | 8/10 | 6281 days | 1% |
| Frank | 9/10 | 6307 days | 1% |
| HeideS | 10/10 | 6308 days | 1% |
| GrahamM1 | 9/10 | 6322 days | 1% |
| ChristineM | 8/10 | 6322 days | 1% |
| FrankFlemming | 7/10 | 6323 days | 1% |
| MrHebbard | 9/10 | 6323 days | 1% |
| Elrik frau | 9/10 | 6323 days | 1% |
| Helle | 9/10 | 6329 days | 1% |
| Trevor | 8/10 | 6333 days | 1% |
| Tim | 9/10 | 6333 days | 1% |
| Annemarie | 8/10 | 6340 days | 1% |
| plumbaum | 8/10 | 6354 days | 1% |
| Bernd | 7/10 | 6354 days | 1% |
| groenewold | 7/10 | 6354 days | 1% |
| Liane | 10/10 | 6358 days | 1% |
| Burkhalter | 6/10 | 6361 days | 1% |
| Keith | 9/10 | 6361 days | 1% |
| Bernd | 8/10 | 6363 days | 1% |
| Rosa | 9/10 | 6363 days | 1% |
| David | 8/10 | 6402 days | 1% |
| Marc | 8/10 | 6407 days | 1% |
| Kaminsky | 9/10 | 6407 days | 1% |
| olland | 8/10 | 6410 days | 1% |
| Terry | 9/10 | 6480 days | 1% |
| Chris | 7/10 | 6666 days | 1% |
| Stuart Bartram | 8/10 | 6672 days | 1% |
| Hoetnagels | 8/10 | 6672 days | 1% |
| Anja Kunert | 8/10 | 6686 days | 1% |
| Kenneth and Mette | 8/10 | 6689 days | 1% |
| Myrtille de Vries | 6/10 | 6693 days | 1% |
| struck | 10/10 | 6778 days | 1% |
| Pat Brewster | 9/10 | 6891 days | 1% |
| Stef | 7/10 | 6999 days | 1% |
| Schranger | 10/10 | 7026 days | 1% |
| Karla | 4/10 | 7048 days | 1% |
| Andy | 9/10 | 7054 days | 1% |
| Tom | 8/10 | 7054 days | 1% |
| Jacobien | 8/10 | 7059 days | 1% |
| Alexandra | 5/10 | 7059 days | 1% |
| Stefan | 6/10 | 7063 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.47% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 118 days. However the Pacific Horizon Motorhomes experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 44 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 41 | -0.44% |
| 42 | -0.45% |
| 43 | -0.46% |
| 44 | -0.47% |
| 45 | -0.48% |
| 46 | -0.49% |
| 47 | -0.51% |
| … | … |
Balancing Adjustment
0.39% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.