G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
299 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 309 reviews. There are 299 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 299 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 111 |
|
37% |
| 9/10 | 77 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.72% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.72% and is based on 299 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 299 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.29%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Gideon George | 10/10 | 119 days | 100% |
| Rebecca O'MELEY | 10/10 | 150 days | 100% |
| Rory Fraser | 9/10 | 180 days | 98% |
| Pauline & Pierre | 10/10 | 180 days | 99% |
| Arnaud B | 10/10 | 180 days | 99% |
| JAN Netherlands Amsterdam | 10/10 | 211 days | 98% |
| Soraya | 10/10 | 239 days | 98% |
| SiJuDa | 10/10 | 270 days | 97% |
| Heinz | 10/10 | 270 days | 97% |
| Jess F. | 10/10 | 301 days | 96% |
| Shlomo Sackstein | 10/10 | 301 days | 96% |
| Marcia D. | 9/10 | 545 days | 83% |
| Arch M | 9/10 | 545 days | 83% |
| Nadav S | 10/10 | 576 days | 82% |
| Bruce Thompson | 10/10 | 576 days | 82% |
| Geoff and Ginny Cunningham | 9/10 | 604 days | 79% |
| Massimiliano | 10/10 | 635 days | 78% |
| Mary | 10/10 | 696 days | 73% |
| Henry & Georgina Hunt | 10/10 | 727 days | 70% |
| Tonia Lassman | 10/10 | 757 days | 68% |
| Vincent | 9/10 | 849 days | 59% |
| Birk Schaper | 10/10 | 910 days | 53% |
| Tony | 10/10 | 941 days | 50% |
| Shelby Stout | 10/10 | 941 days | 50% |
| Bernd Wallner | 10/10 | 970 days | 47% |
| J&M The Netherlands | 9/10 | 1001 days | 44% |
| A. P. | 10/10 | 1001 days | 44% |
| Gary and Alison Steele | 10/10 | 1001 days | 44% |
| Gil Lima | 9/10 | 1001 days | 44% |
| Elke | 10/10 | 1032 days | 41% |
| Jennifer Liu | 10/10 | 1032 days | 41% |
| Thomas | 10/10 | 1062 days | 38% |
| Missy Ida Tapine-Tumu | 10/10 | 1093 days | 36% |
| Bernd | 9/10 | 1093 days | 35% |
| Georg Vaupel | 9/10 | 1185 days | 28% |
| Toni from Alaska | 10/10 | 1185 days | 28% |
| BRIGITTE GAGNON | 10/10 | 1246 days | 24% |
| Joshua Vu | 9/10 | 1246 days | 24% |
| Heather Mortimer | 10/10 | 1246 days | 24% |
| Deb Lyon | 10/10 | 1276 days | 22% |
| Mike Smith | 10/10 | 1307 days | 20% |
| Geoff and Ginny Cunningham | 8/10 | 1307 days | 20% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1307 days | 20% |
| Mathilde | 10/10 | 1397 days | 15% |
| Charles Bouquin | 10/10 | 1427 days | 14% |
| Kathy from Oregon | 2/10 | 1458 days | 6% |
| cearon | 9/10 | 1611 days | 7% |
| Christine Williams | 10/10 | 1672 days | 6% |
| Dave | 9/10 | 1700 days | 6% |
| Adrian & Carolina Millar | 10/10 | 1762 days | 5% |
| Mike | 10/10 | 1823 days | 5% |
| Clare Thompson | 10/10 | 1823 days | 5% |
| Alexandra | 10/10 | 1853 days | 5% |
| Anneka | 10/10 | 1884 days | 5% |
| Carolina Gartner | 10/10 | 1884 days | 5% |
| Donna Mason | 10/10 | 2280 days | 4% |
| Lydia | 9/10 | 2280 days | 4% |
| Tony Henderson-Newport | 9/10 | 2280 days | 4% |
| Lexi & Rod Kirk | 10/10 | 2280 days | 4% |
| Brooke Lillyston | 10/10 | 2280 days | 4% |
| Ian G | 10/10 | 2310 days | 4% |
| Morris | 10/10 | 2310 days | 4% |
| Stacy Lio | 10/10 | 2310 days | 4% |
| Anonymous | 8/10 | 2402 days | 4% |
| Keith Diver | 9/10 | 2402 days | 4% |
| Stefan Berger | 9/10 | 2402 days | 4% |
| Peter Leschev | 9/10 | 2431 days | 4% |
| Miles Protter | 8/10 | 2431 days | 4% |
| Martin Borjeskog | 10/10 | 2431 days | 4% |
| Christian | 9/10 | 2431 days | 4% |
| Alexandre Lacroix | 9/10 | 2431 days | 4% |
| Matthew Young | 9/10 | 2431 days | 4% |
| Ben Holmes | 10/10 | 2431 days | 4% |
| N.J. van den Berg | 10/10 | 2431 days | 4% |
| Mike Smith | 9/10 | 2431 days | 4% |
| Ron Meyerink | 10/10 | 2462 days | 4% |
| Gerd Weidenfeld | 10/10 | 2462 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2462 days | 3% |
| Des Gilbert | 9/10 | 2493 days | 3% |
| Diane | 10/10 | 2493 days | 3% |
| Kirsch, Luxemburg | 10/10 | 2493 days | 3% |
| Anna Hunt | 9/10 | 2493 days | 3% |
| James and Emma Dickie | 10/10 | 2493 days | 3% |
| Jonatan Zarzif | 3/10 | 2493 days | 2% |
| Trevor Parkin | 9/10 | 2523 days | 3% |
| Edwin Walker | 8/10 | 2554 days | 3% |
| Serena Gray | 9/10 | 2554 days | 3% |
| PJ Caldito | 10/10 | 2554 days | 3% |
| Shane Howe | 10/10 | 2584 days | 3% |
| Jason | 10/10 | 2584 days | 3% |
| Teneille Harwood | 10/10 | 2584 days | 3% |
| Fabulous five | 10/10 | 2615 days | 3% |
| jac | 9/10 | 2615 days | 3% |
| Keith & Kay Finlayson | 10/10 | 2615 days | 3% |
| Jeannie Huang | 9/10 | 2646 days | 3% |
| Joao Madureira | 8/10 | 2646 days | 3% |
| Edith Peita | 10/10 | 2646 days | 3% |
| John Bourke | 10/10 | 2646 days | 3% |
| Maik | 10/10 | 2676 days | 3% |
| Helen | 10/10 | 2676 days | 3% |
| Kevin | 10/10 | 2676 days | 3% |
| Larry Mutu Reriti | 10/10 | 2676 days | 3% |
| Keryn | 10/10 | 2676 days | 3% |
| Greg Croft | 10/10 | 2676 days | 3% |
| Erin | 10/10 | 2707 days | 3% |
| schtahaups | 9/10 | 2707 days | 3% |
| CMe | 9/10 | 2707 days | 3% |
| Martyn | 10/10 | 2707 days | 3% |
| John Flynn | 9/10 | 2737 days | 3% |
| charlie35slr | 10/10 | 2737 days | 3% |
| Ken | 2/10 | 2768 days | 1% |
| Bee | 3/10 | 2768 days | 1% |
| Catherine Johnson | 10/10 | 2796 days | 3% |
| Bk | 10/10 | 2796 days | 3% |
| John I. | 10/10 | 2796 days | 3% |
| Rogie | 9/10 | 2796 days | 3% |
| Krzysztof Jablonski | 10/10 | 2796 days | 3% |
| Berthold Wagner | 8/10 | 2827 days | 3% |
| Eric Arnal Fort | 10/10 | 2827 days | 3% |
| Andy Jamo | 10/10 | 2827 days | 3% |
| Agnès | 10/10 | 2827 days | 3% |
| Thomas Heri | 10/10 | 2827 days | 3% |
| Roger and Karen | 10/10 | 2888 days | 3% |
| renard | 9/10 | 2888 days | 3% |
| Berrie, the Netherlands | 10/10 | 2888 days | 3% |
| Warren S | 10/10 | 2919 days | 3% |
| Ronald Rampersad | 10/10 | 2980 days | 3% |
| Poynter Family | 9/10 | 2980 days | 2% |
| Wilson | 10/10 | 3011 days | 2% |
| Elsa | 10/10 | 3011 days | 2% |
| Pascal | 10/10 | 3041 days | 2% |
| Paul Haslam | 10/10 | 3133 days | 2% |
| Jennifer Makosky | 9/10 | 3133 days | 2% |
| Steve Pickard | 10/10 | 3133 days | 2% |
| Stuart C | 10/10 | 3161 days | 2% |
| Vicki Simmons | 10/10 | 3192 days | 2% |
| Steven Dunlop | 9/10 | 3192 days | 2% |
| Sarah Timms | 10/10 | 3284 days | 2% |
| Emily Hibberd | 10/10 | 3314 days | 2% |
| Sue Lander | 9/10 | 3314 days | 2% |
| Kelvin Armstrong | 10/10 | 3376 days | 2% |
| Tom Williamson | 9/10 | 3406 days | 2% |
| Yves Deyris | 10/10 | 3467 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3467 days | 2% |
| Sylvie Paquette | 9/10 | 3498 days | 1% |
| Axel and Patricia G | 10/10 | 3502 days | 1% |
| walter isselhard | 8/10 | 3863 days | 1% |
| Darker | 9/10 | 4244 days | 0% |
| L S | 10/10 | 4441 days | 1% |
| aussiewoodies | 8/10 | 4928 days | 1% |
| Sharyn Crosby | 10/10 | 4959 days | 1% |
| Alekandra Ulm | 4/10 | 5031 days | 0% |
| Sue Kieseker | 8/10 | 5034 days | 1% |
| Karin Genyn | 8/10 | 5035 days | 1% |
| Sharon Yates | 10/10 | 5037 days | 1% |
| Moorman | 8/10 | 5040 days | 1% |
| Marian | 7/10 | 5051 days | 1% |
| Behrens | 4/10 | 5058 days | 0% |
| FiStew | 10/10 | 5140 days | 1% |
| Devil_n_Disquiz | 10/10 | 5171 days | 1% |
| gezza2906 | 4/10 | 5202 days | 0% |
| Tinne Cis | 8/10 | 5321 days | 1% |
| B Sluis | 8/10 | 5333 days | 1% |
| Bottoms | 7/10 | 5334 days | 1% |
| Seiler | 6/10 | 5334 days | 1% |
| Patrick Grant | 8/10 | 5334 days | 1% |
| Moehl | 9/10 | 5336 days | 1% |
| David Beaumont | 8/10 | 5336 days | 1% |
| Beat Kindler | 7/10 | 5336 days | 1% |
| Danielle | 9/10 | 5336 days | 1% |
| Markus Heummer | 10/10 | 5337 days | 1% |
| Gerrit & Martina | 8/10 | 5338 days | 1% |
| Verne Heath | 7/10 | 5338 days | 1% |
| Dave Simpson | 8/10 | 5338 days | 1% |
| Steve Goodyear | 9/10 | 5345 days | 1% |
| Colin Philpott | 8/10 | 5346 days | 1% |
| Hans Erik Munch | 7/10 | 5351 days | 1% |
| Thomas Behy | 5/10 | 5351 days | 1% |
| Kroepfl | 9/10 | 5352 days | 1% |
| Lesley | 5/10 | 5384 days | 1% |
| Dagmar | 10/10 | 5416 days | 1% |
| deJong | 6/10 | 5419 days | 1% |
| Sillmann | 9/10 | 5421 days | 1% |
| Eri & Udo Seifert | 8/10 | 5424 days | 1% |
| Curry | 8/10 | 5427 days | 1% |
| Willi & Elke Breier | 8/10 | 5432 days | 1% |
| Powerfamily | 10/10 | 5568 days | 1% |
| Jack Potman | 10/10 | 5647 days | 1% |
| Andreas Blessing | 7/10 | 5670 days | 1% |
| Desma Frampton | 2/10 | 5672 days | 0% |
| Maike | 8/10 | 5678 days | 1% |
| Kauzta | 7/10 | 5678 days | 1% |
| Schroeder | 6/10 | 5678 days | 1% |
| J Meindersma | 7/10 | 5679 days | 1% |
| Juergen Wolf | 8/10 | 5680 days | 1% |
| Aimee Pollett | 9/10 | 5680 days | 1% |
| Barbara Link | 8/10 | 5681 days | 1% |
| E Brockbank | 6/10 | 5681 days | 1% |
| Gerstmann | 6/10 | 5684 days | 1% |
| Ekhard Wittkugel | 10/10 | 5686 days | 1% |
| Raith | 8/10 | 5689 days | 1% |
| Omar Candon | 8/10 | 5691 days | 1% |
| Gert Vogelaers | 8/10 | 5693 days | 1% |
| Flueckiger | 6/10 | 5699 days | 1% |
| Marleen Meyers | 6/10 | 5701 days | 1% |
| Frank Schedler | 9/10 | 5701 days | 1% |
| Katie Nicol | 7/10 | 5703 days | 1% |
| Gerd Pagel | 2/10 | 5703 days | 0% |
| mr Schumader | 9/10 | 5704 days | 1% |
| Monja | 9/10 | 5706 days | 1% |
| Teum and Orselien | 7/10 | 5706 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5706 days | 1% |
| Johanna | 9/10 | 5707 days | 1% |
| E M Klap | 8/10 | 5709 days | 1% |
| Bolt | 8/10 | 5709 days | 1% |
| Robert Cox | 4/10 | 5709 days | 0% |
| Nicole | 8/10 | 5709 days | 1% |
| Heike Toepelt | 9/10 | 5710 days | 1% |
| Derek Archibald | 4/10 | 5711 days | 0% |
| Loren van Oordt | 9/10 | 5713 days | 1% |
| Gordon Daniels | 7/10 | 5713 days | 1% |
| Ewald Waldner | 9/10 | 5714 days | 1% |
| Meriel & Paul Best | 9/10 | 5714 days | 1% |
| de Vries | 7/10 | 5716 days | 1% |
| Jochen | 9/10 | 5716 days | 1% |
| Anne | 8/10 | 5718 days | 1% |
| D Saker | 9/10 | 6024 days | 1% |
| Don Keith | 9/10 | 6042 days | 1% |
| Westermann | 9/10 | 6046 days | 1% |
| Pam Know | 8/10 | 6050 days | 1% |
| Main | 9/10 | 6056 days | 1% |
| Mark and Natasha UK | 8/10 | 6057 days | 1% |
| Gunda G | 4/10 | 6063 days | 0% |
| Denecke Thorsten | 9/10 | 6064 days | 1% |
| Lehmann | 7/10 | 6065 days | 1% |
| Walter | 6/10 | 6069 days | 1% |
| Mark | 8/10 | 6074 days | 1% |
| Wilfred Sch | 8/10 | 6076 days | 1% |
| David Valentine | 8/10 | 6077 days | 1% |
| Paul Ritchie | 8/10 | 6078 days | 1% |
| Thea X | 7/10 | 6078 days | 1% |
| Wim Van Gastel | 7/10 | 6081 days | 1% |
| Coby Aalbrecht | 6/10 | 6082 days | 1% |
| nigelst | 7/10 | 6089 days | 1% |
| Wolfgang G | 7/10 | 6089 days | 1% |
| Goewe | 9/10 | 6097 days | 1% |
| Jennifer Templeton | 6/10 | 6100 days | 1% |
| Ralf Genthe | 6/10 | 6100 days | 1% |
| Susi Schoetzler | 8/10 | 6103 days | 1% |
| marcusba | 10/10 | 6126 days | 1% |
| stephenst | 4/10 | 6129 days | 0% |
| weidep | 8/10 | 6129 days | 1% |
| Monika Wenzel | 9/10 | 6153 days | 1% |
| Jean Paul Mesnage | 6/10 | 6155 days | 1% |
| Uerilie Stolareh | 8/10 | 6158 days | 1% |
| Karen Fisher | 10/10 | 6171 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 6184 days | 1% |
| PamB | 8/10 | 6377 days | 1% |
| RubyJ | 8/10 | 6381 days | 1% |
| Frank | 9/10 | 6407 days | 1% |
| HeideS | 10/10 | 6408 days | 1% |
| GrahamM1 | 9/10 | 6422 days | 1% |
| ChristineM | 8/10 | 6422 days | 1% |
| FrankFlemming | 7/10 | 6423 days | 1% |
| MrHebbard | 9/10 | 6423 days | 1% |
| Elrik frau | 9/10 | 6423 days | 1% |
| Helle | 9/10 | 6428 days | 1% |
| Trevor | 8/10 | 6433 days | 1% |
| Tim | 9/10 | 6433 days | 1% |
| Annemarie | 8/10 | 6440 days | 1% |
| plumbaum | 8/10 | 6454 days | 1% |
| Bernd | 7/10 | 6454 days | 1% |
| groenewold | 7/10 | 6454 days | 1% |
| Liane | 10/10 | 6457 days | 1% |
| Burkhalter | 6/10 | 6460 days | 1% |
| Keith | 9/10 | 6461 days | 1% |
| Bernd | 8/10 | 6462 days | 1% |
| Rosa | 9/10 | 6463 days | 1% |
| David | 8/10 | 6502 days | 1% |
| Marc | 8/10 | 6506 days | 1% |
| Kaminsky | 9/10 | 6506 days | 1% |
| olland | 8/10 | 6510 days | 1% |
| Terry | 9/10 | 6580 days | 1% |
| Chris | 7/10 | 6766 days | 1% |
| Stuart Bartram | 8/10 | 6772 days | 1% |
| Hoetnagels | 8/10 | 6772 days | 1% |
| Anja Kunert | 8/10 | 6786 days | 1% |
| Kenneth and Mette | 8/10 | 6789 days | 1% |
| Myrtille de Vries | 6/10 | 6793 days | 1% |
| struck | 10/10 | 6878 days | 1% |
| Pat Brewster | 9/10 | 6991 days | 1% |
| Stef | 7/10 | 7099 days | 1% |
| Schranger | 10/10 | 7126 days | 1% |
| Karla | 4/10 | 7148 days | 0% |
| Andy | 9/10 | 7154 days | 1% |
| Tom | 8/10 | 7154 days | 1% |
| Jacobien | 8/10 | 7159 days | 1% |
| Alexandra | 5/10 | 7159 days | 1% |
| Stefan | 6/10 | 7163 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.15% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 69 days. The Pacific Horizon Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 72 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 69 | -1.11% |
| 70 | -1.12% |
| 71 | -1.14% |
| 72 | -1.15% |
| 73 | -1.17% |
| 74 | -1.19% |
| 75 | -1.20% |
| … | … |
Balancing Adjustment
0.73% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.