Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
300 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 310 reviews. There are 300 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 300 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 111 |
|
37% |
| 9/10 | 78 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.73% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.73% and is based on 300 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 300 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.09%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| JPz | 9/10 | 39 days | 100% |
| Gideon George | 10/10 | 161 days | 100% |
| Rebecca O'MELEY | 10/10 | 192 days | 99% |
| Rory Fraser | 9/10 | 222 days | 97% |
| Pauline & Pierre | 10/10 | 222 days | 98% |
| Arnaud B | 10/10 | 222 days | 98% |
| JAN Netherlands Amsterdam | 10/10 | 253 days | 97% |
| Soraya | 10/10 | 281 days | 97% |
| SiJuDa | 10/10 | 312 days | 95% |
| Heinz | 10/10 | 312 days | 95% |
| Jess F. | 10/10 | 343 days | 94% |
| Shlomo Sackstein | 10/10 | 343 days | 94% |
| Marcia D. | 9/10 | 587 days | 80% |
| Arch M | 9/10 | 587 days | 80% |
| Nadav S | 10/10 | 618 days | 79% |
| Bruce Thompson | 10/10 | 618 days | 79% |
| Geoff and Ginny Cunningham | 9/10 | 646 days | 76% |
| Massimiliano | 10/10 | 677 days | 75% |
| Mary | 10/10 | 738 days | 70% |
| Henry & Georgina Hunt | 10/10 | 769 days | 67% |
| Tonia Lassman | 10/10 | 799 days | 64% |
| Vincent | 9/10 | 891 days | 55% |
| Birk Schaper | 10/10 | 952 days | 49% |
| Tony | 10/10 | 983 days | 46% |
| Shelby Stout | 10/10 | 983 days | 46% |
| Bernd Wallner | 10/10 | 1012 days | 43% |
| J&M The Netherlands | 9/10 | 1043 days | 40% |
| A. P. | 10/10 | 1043 days | 40% |
| Gary and Alison Steele | 10/10 | 1043 days | 40% |
| Gil Lima | 9/10 | 1043 days | 40% |
| Elke | 10/10 | 1074 days | 37% |
| Jennifer Liu | 10/10 | 1074 days | 37% |
| Thomas | 10/10 | 1104 days | 35% |
| Missy Ida Tapine-Tumu | 10/10 | 1135 days | 32% |
| Bernd | 9/10 | 1135 days | 32% |
| Georg Vaupel | 9/10 | 1227 days | 25% |
| Toni from Alaska | 10/10 | 1227 days | 26% |
| BRIGITTE GAGNON | 10/10 | 1288 days | 22% |
| Joshua Vu | 9/10 | 1288 days | 21% |
| Heather Mortimer | 10/10 | 1288 days | 22% |
| Deb Lyon | 10/10 | 1318 days | 20% |
| Mike Smith | 10/10 | 1349 days | 18% |
| Geoff and Ginny Cunningham | 8/10 | 1349 days | 18% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1349 days | 18% |
| Mathilde | 10/10 | 1439 days | 13% |
| Charles Bouquin | 10/10 | 1469 days | 12% |
| Kathy from Oregon | 2/10 | 1500 days | 5% |
| cearon | 9/10 | 1653 days | 7% |
| Christine Williams | 10/10 | 1714 days | 6% |
| Dave | 9/10 | 1742 days | 5% |
| Adrian & Carolina Millar | 10/10 | 1804 days | 5% |
| Mike | 10/10 | 1865 days | 5% |
| Clare Thompson | 10/10 | 1865 days | 5% |
| Alexandra | 10/10 | 1895 days | 5% |
| Anneka | 10/10 | 1926 days | 5% |
| Carolina Gartner | 10/10 | 1926 days | 5% |
| Donna Mason | 10/10 | 2322 days | 4% |
| Lydia | 9/10 | 2322 days | 4% |
| Tony Henderson-Newport | 9/10 | 2322 days | 4% |
| Lexi & Rod Kirk | 10/10 | 2322 days | 4% |
| Brooke Lillyston | 10/10 | 2322 days | 4% |
| Ian G | 10/10 | 2352 days | 4% |
| Morris | 10/10 | 2352 days | 4% |
| Stacy Lio | 10/10 | 2352 days | 4% |
| Anonymous | 8/10 | 2443 days | 4% |
| Keith Diver | 9/10 | 2443 days | 4% |
| Stefan Berger | 9/10 | 2443 days | 4% |
| Peter Leschev | 9/10 | 2472 days | 4% |
| Miles Protter | 8/10 | 2472 days | 4% |
| Martin Borjeskog | 10/10 | 2473 days | 4% |
| Christian | 9/10 | 2473 days | 4% |
| Alexandre Lacroix | 9/10 | 2473 days | 4% |
| Matthew Young | 9/10 | 2473 days | 4% |
| Ben Holmes | 10/10 | 2473 days | 4% |
| N.J. van den Berg | 10/10 | 2473 days | 4% |
| Mike Smith | 9/10 | 2473 days | 4% |
| Ron Meyerink | 10/10 | 2503 days | 4% |
| Gerd Weidenfeld | 10/10 | 2504 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2504 days | 3% |
| Des Gilbert | 9/10 | 2535 days | 3% |
| Diane | 10/10 | 2535 days | 3% |
| Kirsch, Luxemburg | 10/10 | 2535 days | 3% |
| Anna Hunt | 9/10 | 2535 days | 3% |
| James and Emma Dickie | 10/10 | 2535 days | 3% |
| Jonatan Zarzif | 3/10 | 2535 days | 2% |
| Trevor Parkin | 9/10 | 2564 days | 3% |
| Edwin Walker | 8/10 | 2596 days | 3% |
| Serena Gray | 9/10 | 2596 days | 3% |
| PJ Caldito | 10/10 | 2596 days | 3% |
| Shane Howe | 10/10 | 2626 days | 3% |
| Jason | 10/10 | 2626 days | 3% |
| Teneille Harwood | 10/10 | 2626 days | 3% |
| Fabulous five | 10/10 | 2657 days | 3% |
| jac | 9/10 | 2657 days | 3% |
| Keith & Kay Finlayson | 10/10 | 2657 days | 3% |
| Jeannie Huang | 9/10 | 2687 days | 3% |
| Joao Madureira | 8/10 | 2687 days | 3% |
| Edith Peita | 10/10 | 2688 days | 3% |
| John Bourke | 10/10 | 2688 days | 3% |
| Maik | 10/10 | 2718 days | 3% |
| Helen | 10/10 | 2718 days | 3% |
| Kevin | 10/10 | 2718 days | 3% |
| Larry Mutu Reriti | 10/10 | 2718 days | 3% |
| Keryn | 10/10 | 2718 days | 3% |
| Greg Croft | 10/10 | 2718 days | 3% |
| Erin | 10/10 | 2749 days | 3% |
| schtahaups | 9/10 | 2749 days | 3% |
| CMe | 9/10 | 2749 days | 3% |
| Martyn | 10/10 | 2749 days | 3% |
| John Flynn | 9/10 | 2778 days | 3% |
| charlie35slr | 10/10 | 2779 days | 3% |
| Ken | 2/10 | 2809 days | 1% |
| Bee | 3/10 | 2810 days | 2% |
| Catherine Johnson | 10/10 | 2837 days | 3% |
| Bk | 10/10 | 2838 days | 3% |
| John I. | 10/10 | 2838 days | 3% |
| Rogie | 9/10 | 2838 days | 3% |
| Krzysztof Jablonski | 10/10 | 2838 days | 3% |
| Berthold Wagner | 8/10 | 2868 days | 3% |
| Eric Arnal Fort | 10/10 | 2868 days | 3% |
| Andy Jamo | 10/10 | 2869 days | 3% |
| Agnès | 10/10 | 2869 days | 3% |
| Thomas Heri | 10/10 | 2869 days | 3% |
| Roger and Karen | 10/10 | 2930 days | 3% |
| renard | 9/10 | 2930 days | 3% |
| Berrie, the Netherlands | 10/10 | 2930 days | 3% |
| Warren S | 10/10 | 2961 days | 3% |
| Ronald Rampersad | 10/10 | 3022 days | 3% |
| Poynter Family | 9/10 | 3022 days | 2% |
| Wilson | 10/10 | 3053 days | 2% |
| Elsa | 10/10 | 3053 days | 2% |
| Pascal | 10/10 | 3083 days | 2% |
| Paul Haslam | 10/10 | 3174 days | 2% |
| Jennifer Makosky | 9/10 | 3174 days | 2% |
| Steve Pickard | 10/10 | 3175 days | 2% |
| Stuart C | 10/10 | 3203 days | 2% |
| Vicki Simmons | 10/10 | 3233 days | 2% |
| Steven Dunlop | 9/10 | 3233 days | 2% |
| Sarah Timms | 10/10 | 3325 days | 2% |
| Emily Hibberd | 10/10 | 3355 days | 2% |
| Sue Lander | 9/10 | 3355 days | 2% |
| Kelvin Armstrong | 10/10 | 3417 days | 2% |
| Tom Williamson | 9/10 | 3447 days | 2% |
| Yves Deyris | 10/10 | 3508 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3508 days | 2% |
| Sylvie Paquette | 9/10 | 3539 days | 1% |
| Axel and Patricia G | 10/10 | 3544 days | 1% |
| walter isselhard | 8/10 | 3904 days | 1% |
| Darker | 9/10 | 4286 days | 0% |
| L S | 10/10 | 4482 days | 1% |
| aussiewoodies | 8/10 | 4970 days | 1% |
| Sharyn Crosby | 10/10 | 5001 days | 1% |
| Alekandra Ulm | 4/10 | 5073 days | 0% |
| Sue Kieseker | 8/10 | 5076 days | 1% |
| Karin Genyn | 8/10 | 5077 days | 1% |
| Sharon Yates | 10/10 | 5079 days | 1% |
| Moorman | 8/10 | 5082 days | 1% |
| Marian | 7/10 | 5093 days | 1% |
| Behrens | 4/10 | 5100 days | 0% |
| FiStew | 10/10 | 5182 days | 1% |
| Devil_n_Disquiz | 10/10 | 5213 days | 1% |
| gezza2906 | 4/10 | 5244 days | 0% |
| Tinne Cis | 8/10 | 5363 days | 1% |
| B Sluis | 8/10 | 5375 days | 1% |
| Bottoms | 7/10 | 5376 days | 1% |
| Seiler | 6/10 | 5376 days | 1% |
| Patrick Grant | 8/10 | 5376 days | 1% |
| Moehl | 9/10 | 5378 days | 1% |
| David Beaumont | 8/10 | 5378 days | 1% |
| Beat Kindler | 7/10 | 5378 days | 1% |
| Danielle | 9/10 | 5378 days | 1% |
| Markus Heummer | 10/10 | 5379 days | 1% |
| Gerrit & Martina | 8/10 | 5380 days | 1% |
| Verne Heath | 7/10 | 5380 days | 1% |
| Dave Simpson | 8/10 | 5380 days | 1% |
| Steve Goodyear | 9/10 | 5387 days | 1% |
| Colin Philpott | 8/10 | 5388 days | 1% |
| Hans Erik Munch | 7/10 | 5393 days | 1% |
| Thomas Behy | 5/10 | 5393 days | 1% |
| Kroepfl | 9/10 | 5394 days | 1% |
| Lesley | 5/10 | 5426 days | 1% |
| Dagmar | 10/10 | 5458 days | 1% |
| deJong | 6/10 | 5461 days | 1% |
| Sillmann | 9/10 | 5463 days | 1% |
| Eri & Udo Seifert | 8/10 | 5466 days | 1% |
| Curry | 8/10 | 5469 days | 1% |
| Willi & Elke Breier | 8/10 | 5474 days | 1% |
| Powerfamily | 10/10 | 5610 days | 1% |
| Jack Potman | 10/10 | 5689 days | 1% |
| Andreas Blessing | 7/10 | 5712 days | 1% |
| Desma Frampton | 2/10 | 5714 days | 0% |
| Maike | 8/10 | 5720 days | 1% |
| Kauzta | 7/10 | 5720 days | 1% |
| Schroeder | 6/10 | 5720 days | 1% |
| J Meindersma | 7/10 | 5721 days | 1% |
| Juergen Wolf | 8/10 | 5722 days | 1% |
| Aimee Pollett | 9/10 | 5722 days | 1% |
| Barbara Link | 8/10 | 5723 days | 1% |
| E Brockbank | 6/10 | 5723 days | 1% |
| Gerstmann | 6/10 | 5726 days | 1% |
| Ekhard Wittkugel | 10/10 | 5728 days | 1% |
| Raith | 8/10 | 5731 days | 1% |
| Omar Candon | 8/10 | 5733 days | 1% |
| Gert Vogelaers | 8/10 | 5735 days | 1% |
| Flueckiger | 6/10 | 5741 days | 1% |
| Marleen Meyers | 6/10 | 5743 days | 1% |
| Frank Schedler | 9/10 | 5743 days | 1% |
| Katie Nicol | 7/10 | 5745 days | 1% |
| Gerd Pagel | 2/10 | 5745 days | 0% |
| mr Schumader | 9/10 | 5746 days | 1% |
| Monja | 9/10 | 5748 days | 1% |
| Teum and Orselien | 7/10 | 5748 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5748 days | 1% |
| Johanna | 9/10 | 5749 days | 1% |
| E M Klap | 8/10 | 5751 days | 1% |
| Bolt | 8/10 | 5751 days | 1% |
| Robert Cox | 4/10 | 5751 days | 0% |
| Nicole | 8/10 | 5751 days | 1% |
| Heike Toepelt | 9/10 | 5752 days | 1% |
| Derek Archibald | 4/10 | 5753 days | 0% |
| Loren van Oordt | 9/10 | 5755 days | 1% |
| Gordon Daniels | 7/10 | 5755 days | 1% |
| Ewald Waldner | 9/10 | 5756 days | 1% |
| Meriel & Paul Best | 9/10 | 5756 days | 1% |
| de Vries | 7/10 | 5758 days | 1% |
| Jochen | 9/10 | 5758 days | 1% |
| Anne | 8/10 | 5760 days | 1% |
| D Saker | 9/10 | 6066 days | 1% |
| Don Keith | 9/10 | 6084 days | 1% |
| Westermann | 9/10 | 6088 days | 1% |
| Pam Know | 8/10 | 6092 days | 1% |
| Main | 9/10 | 6098 days | 1% |
| Mark and Natasha UK | 8/10 | 6099 days | 1% |
| Gunda G | 4/10 | 6105 days | 0% |
| Denecke Thorsten | 9/10 | 6106 days | 1% |
| Lehmann | 7/10 | 6107 days | 1% |
| Walter | 6/10 | 6111 days | 1% |
| Mark | 8/10 | 6116 days | 1% |
| Wilfred Sch | 8/10 | 6118 days | 1% |
| David Valentine | 8/10 | 6119 days | 1% |
| Paul Ritchie | 8/10 | 6120 days | 1% |
| Thea X | 7/10 | 6120 days | 1% |
| Wim Van Gastel | 7/10 | 6123 days | 1% |
| Coby Aalbrecht | 6/10 | 6124 days | 1% |
| nigelst | 7/10 | 6131 days | 1% |
| Wolfgang G | 7/10 | 6131 days | 1% |
| Goewe | 9/10 | 6139 days | 1% |
| Jennifer Templeton | 6/10 | 6142 days | 1% |
| Ralf Genthe | 6/10 | 6142 days | 1% |
| Susi Schoetzler | 8/10 | 6145 days | 1% |
| marcusba | 10/10 | 6168 days | 1% |
| stephenst | 4/10 | 6171 days | 0% |
| weidep | 8/10 | 6171 days | 1% |
| Monika Wenzel | 9/10 | 6195 days | 1% |
| Jean Paul Mesnage | 6/10 | 6197 days | 1% |
| Uerilie Stolareh | 8/10 | 6200 days | 1% |
| Karen Fisher | 10/10 | 6213 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 6226 days | 1% |
| PamB | 8/10 | 6419 days | 1% |
| RubyJ | 8/10 | 6423 days | 1% |
| Frank | 9/10 | 6448 days | 1% |
| HeideS | 10/10 | 6450 days | 1% |
| GrahamM1 | 9/10 | 6464 days | 1% |
| ChristineM | 8/10 | 6464 days | 1% |
| FrankFlemming | 7/10 | 6465 days | 1% |
| MrHebbard | 9/10 | 6465 days | 1% |
| Elrik frau | 9/10 | 6465 days | 1% |
| Helle | 9/10 | 6470 days | 1% |
| Trevor | 8/10 | 6474 days | 1% |
| Tim | 9/10 | 6475 days | 1% |
| Annemarie | 8/10 | 6481 days | 1% |
| plumbaum | 8/10 | 6495 days | 1% |
| Bernd | 7/10 | 6495 days | 1% |
| groenewold | 7/10 | 6495 days | 1% |
| Liane | 10/10 | 6499 days | 1% |
| Burkhalter | 6/10 | 6502 days | 1% |
| Keith | 9/10 | 6502 days | 1% |
| Bernd | 8/10 | 6504 days | 1% |
| Rosa | 9/10 | 6504 days | 1% |
| David | 8/10 | 6543 days | 1% |
| Marc | 8/10 | 6548 days | 1% |
| Kaminsky | 9/10 | 6548 days | 1% |
| olland | 8/10 | 6551 days | 1% |
| Terry | 9/10 | 6621 days | 1% |
| Chris | 7/10 | 6808 days | 1% |
| Stuart Bartram | 8/10 | 6814 days | 1% |
| Hoetnagels | 8/10 | 6814 days | 1% |
| Anja Kunert | 8/10 | 6828 days | 1% |
| Kenneth and Mette | 8/10 | 6831 days | 1% |
| Myrtille de Vries | 6/10 | 6835 days | 1% |
| struck | 10/10 | 6920 days | 1% |
| Pat Brewster | 9/10 | 7033 days | 1% |
| Stef | 7/10 | 7141 days | 1% |
| Schranger | 10/10 | 7168 days | 1% |
| Karla | 4/10 | 7190 days | 0% |
| Andy | 9/10 | 7196 days | 1% |
| Tom | 8/10 | 7196 days | 1% |
| Jacobien | 8/10 | 7201 days | 1% |
| Alexandra | 5/10 | 7201 days | 1% |
| Stefan | 6/10 | 7205 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.06% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 47 days. The Pacific Horizon Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 22 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 19 | -0.38% |
| 20 | -0.40% |
| 21 | -0.42% |
| 22 | -0.43% |
| 23 | -0.45% |
| 24 | -0.47% |
| 25 | -0.49% |
| … | … |
Balancing Adjustment
0.63% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.