Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
251 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 261 reviews. There are 251 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 251 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 77 |
|
31% |
| 9/10 | 65 |
|
26% |
| 8/10 | 55 |
|
22% |
| 7/10 | 23 |
|
9% |
| 6/10 | 15 |
|
6% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 3 |
|
1% |
| 1/10 | 0 |
|
0% |
83.86% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 83.86% and is based on 251 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 251 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.44%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Dave | 9/10 | 153 days | 100% |
| Adrian & Carolina Millar | 10/10 | 215 days | 96% |
| Mike | 10/10 | 276 days | 91% |
| Clare Thompson | 10/10 | 276 days | 91% |
| Alexandra | 10/10 | 306 days | 88% |
| Anneka | 10/10 | 337 days | 85% |
| Carolina Gartner | 10/10 | 337 days | 85% |
| Donna Mason | 10/10 | 733 days | 27% |
| Lydia | 9/10 | 733 days | 27% |
| Tony Henderson-Newport | 9/10 | 733 days | 27% |
| Lexi & Rod Kirk | 10/10 | 733 days | 27% |
| Brooke Lillyston | 10/10 | 733 days | 27% |
| Ian G | 10/10 | 763 days | 23% |
| Morris | 10/10 | 763 days | 23% |
| Stacy Lio | 10/10 | 763 days | 23% |
| Anonymous (105552) | 8/10 | 855 days | 14% |
| Keith Diver | 9/10 | 855 days | 15% |
| Stefan Berger | 9/10 | 855 days | 15% |
| Peter Leschev | 9/10 | 884 days | 12% |
| Miles Protter | 8/10 | 884 days | 12% |
| Martin Borjeskog | 10/10 | 884 days | 12% |
| Christian | 9/10 | 884 days | 12% |
| Alexandre Lacroix | 9/10 | 884 days | 12% |
| Matthew Young | 9/10 | 884 days | 12% |
| Ben Holmes | 10/10 | 884 days | 12% |
| N.J. van den Berg | 10/10 | 884 days | 12% |
| Mike Smith | 9/10 | 884 days | 12% |
| Ron Meyerink | 10/10 | 915 days | 10% |
| Gerd Weidenfeld | 10/10 | 915 days | 10% |
| Geoff and Ginny Cunningham | 9/10 | 915 days | 10% |
| Des Gilbert | 9/10 | 946 days | 9% |
| Diane | 10/10 | 946 days | 9% |
| Kirsch, Luxemburg | 10/10 | 946 days | 9% |
| Anna Hunt | 9/10 | 946 days | 9% |
| James and Emma Dickie | 10/10 | 946 days | 9% |
| Jonatan Zarzif | 3/10 | 946 days | 7% |
| Trevor Parkin | 9/10 | 976 days | 7% |
| Edwin Walker | 8/10 | 1007 days | 6% |
| Serena Gray | 9/10 | 1007 days | 6% |
| PJ Caldito | 10/10 | 1007 days | 6% |
| Shane Howe | 10/10 | 1037 days | 6% |
| Jason | 10/10 | 1037 days | 6% |
| Teneille Harwood | 10/10 | 1037 days | 6% |
| Fabulous five | 10/10 | 1068 days | 5% |
| jac | 9/10 | 1068 days | 5% |
| Keith & Kay Finlayson | 10/10 | 1068 days | 5% |
| Jeannie Huang | 9/10 | 1099 days | 5% |
| Joao Madureira | 8/10 | 1099 days | 5% |
| Edith Peita | 10/10 | 1099 days | 5% |
| John Bourke | 10/10 | 1099 days | 5% |
| Maik | 10/10 | 1129 days | 5% |
| Helen | 10/10 | 1129 days | 5% |
| Kevin | 10/10 | 1129 days | 5% |
| Larry Mutu Reriti | 10/10 | 1129 days | 5% |
| Keryn | 10/10 | 1129 days | 5% |
| Greg Croft | 10/10 | 1129 days | 5% |
| Erin | 10/10 | 1160 days | 5% |
| schtahaups | 9/10 | 1160 days | 5% |
| CMe | 9/10 | 1160 days | 5% |
| Martyn | 10/10 | 1160 days | 5% |
| John Flynn | 9/10 | 1190 days | 5% |
| charlie35slr | 10/10 | 1190 days | 5% |
| Ken | 2/10 | 1221 days | 4% |
| Bee | 3/10 | 1221 days | 4% |
| Catherine Johnson | 10/10 | 1249 days | 5% |
| Bk | 10/10 | 1249 days | 5% |
| John I. | 10/10 | 1249 days | 5% |
| Rogie | 9/10 | 1249 days | 5% |
| Krzysztof Jablonski | 10/10 | 1249 days | 5% |
| Berthold Wagner | 8/10 | 1280 days | 5% |
| Eric Arnal Fort | 10/10 | 1280 days | 5% |
| Andy Jamo | 10/10 | 1280 days | 5% |
| Agnès | 10/10 | 1280 days | 5% |
| Thomas Heri | 10/10 | 1280 days | 5% |
| Roger and Karen | 10/10 | 1341 days | 5% |
| renard | 9/10 | 1341 days | 5% |
| Berrie, the Netherlands | 10/10 | 1341 days | 5% |
| Warren S | 10/10 | 1372 days | 5% |
| Ronald Rampersad | 10/10 | 1433 days | 4% |
| Poynter Family | 9/10 | 1433 days | 4% |
| Wilson | 10/10 | 1464 days | 4% |
| Elsa | 10/10 | 1464 days | 4% |
| Pascal | 10/10 | 1494 days | 4% |
| Paul Haslam | 10/10 | 1586 days | 4% |
| Jennifer Makosky | 9/10 | 1586 days | 4% |
| Steve Pickard | 10/10 | 1586 days | 4% |
| Stuart C | 10/10 | 1614 days | 4% |
| Vicki Simmons | 10/10 | 1645 days | 4% |
| Steven Dunlop | 9/10 | 1645 days | 4% |
| Sarah Timms | 10/10 | 1737 days | 4% |
| Emily Hibberd | 10/10 | 1767 days | 4% |
| Sue Lander | 9/10 | 1767 days | 4% |
| Kelvin Armstrong | 10/10 | 1829 days | 4% |
| Tom Williamson | 9/10 | 1859 days | 4% |
| Yves Deyris | 10/10 | 1920 days | 3% |
| Fred RABIER BAGOEE | 9/10 | 1920 days | 3% |
| Sylvie Paquette | 9/10 | 1951 days | 3% |
| Axel and Patricia G | 10/10 | 1955 days | 3% |
| walter isselhard | 8/10 | 2316 days | 3% |
| Darker | 9/10 | 2697 days | 2% |
| L S | 10/10 | 2894 days | 1% |
| aussiewoodies | 8/10 | 3381 days | 0% |
| Sharyn Crosby | 10/10 | 3412 days | 0% |
| Alekandra Ulm | 4/10 | 3484 days | 0% |
| Sue Kieseker | 8/10 | 3487 days | 0% |
| Karin Genyn | 8/10 | 3488 days | 0% |
| Sharon Yates | 10/10 | 3490 days | 0% |
| Moorman | 8/10 | 3493 days | 0% |
| Marian | 7/10 | 3504 days | 0% |
| Behrens | 4/10 | 3511 days | 0% |
| FiStew | 10/10 | 3593 days | 0% |
| Devil_n_Disquiz | 10/10 | 3624 days | 0% |
| gezza2906 | 4/10 | 3655 days | 1% |
| Tinne Cis | 8/10 | 3774 days | 1% |
| B Sluis | 8/10 | 3786 days | 1% |
| Bottoms | 7/10 | 3787 days | 1% |
| Seiler | 6/10 | 3787 days | 1% |
| Patrick Grant | 8/10 | 3787 days | 1% |
| Moehl | 9/10 | 3789 days | 1% |
| David Beaumont | 8/10 | 3789 days | 1% |
| Beat Kindler | 7/10 | 3789 days | 1% |
| Danielle | 9/10 | 3789 days | 1% |
| Markus Heummer | 10/10 | 3790 days | 1% |
| Gerrit & Martina | 8/10 | 3791 days | 1% |
| Verne Heath | 7/10 | 3791 days | 1% |
| Dave Simpson | 8/10 | 3791 days | 1% |
| Steve Goodyear | 9/10 | 3798 days | 1% |
| Colin Philpott | 8/10 | 3799 days | 1% |
| Hans Erik Munch | 7/10 | 3804 days | 1% |
| Thomas Behy | 5/10 | 3804 days | 1% |
| Kroepfl | 9/10 | 3805 days | 1% |
| Lesley | 5/10 | 3837 days | 1% |
| Dagmar | 10/10 | 3869 days | 1% |
| deJong | 6/10 | 3872 days | 1% |
| Sillmann | 9/10 | 3874 days | 1% |
| Eri & Udo Seifert | 8/10 | 3877 days | 1% |
| Curry | 8/10 | 3880 days | 1% |
| Willi & Elke Breier | 8/10 | 3885 days | 1% |
| Powerfamily | 10/10 | 4021 days | 1% |
| Jack Potman | 10/10 | 4100 days | 1% |
| Andreas Blessing | 7/10 | 4123 days | 1% |
| Desma Frampton | 2/10 | 4125 days | 1% |
| Maike | 8/10 | 4131 days | 1% |
| Kauzta | 7/10 | 4131 days | 1% |
| Schroeder | 6/10 | 4131 days | 1% |
| J Meindersma | 7/10 | 4132 days | 1% |
| Juergen Wolf | 8/10 | 4133 days | 1% |
| Aimee Pollett | 9/10 | 4133 days | 1% |
| Barbara Link | 8/10 | 4134 days | 1% |
| E Brockbank | 6/10 | 4134 days | 1% |
| Gerstmann | 6/10 | 4137 days | 1% |
| Ekhard Wittkugel | 10/10 | 4139 days | 1% |
| Raith | 8/10 | 4142 days | 1% |
| Omar Candon | 8/10 | 4144 days | 1% |
| Gert Vogelaers | 8/10 | 4146 days | 1% |
| Flueckiger | 6/10 | 4152 days | 1% |
| Marleen Meyers | 6/10 | 4154 days | 1% |
| Frank Schedler | 9/10 | 4154 days | 1% |
| Katie Nicol | 7/10 | 4156 days | 1% |
| Gerd Pagel | 2/10 | 4156 days | 1% |
| mr Schumader | 9/10 | 4157 days | 1% |
| Monja | 9/10 | 4159 days | 1% |
| Teum and Orselien | 7/10 | 4159 days | 1% |
| Marieke and Bert-Jan | 9/10 | 4159 days | 1% |
| Johanna | 9/10 | 4160 days | 1% |
| E M Klap | 8/10 | 4162 days | 1% |
| Bolt | 8/10 | 4162 days | 1% |
| Robert Cox | 4/10 | 4162 days | 1% |
| Nicole | 8/10 | 4162 days | 1% |
| Heike Toepelt | 9/10 | 4163 days | 1% |
| Derek Archibald | 4/10 | 4164 days | 1% |
| Loren van Oordt | 9/10 | 4166 days | 1% |
| Gordon Daniels | 7/10 | 4166 days | 1% |
| Ewald Waldner | 9/10 | 4167 days | 1% |
| Meriel & Paul Best | 9/10 | 4167 days | 1% |
| de Vries | 7/10 | 4169 days | 1% |
| Jochen | 9/10 | 4169 days | 1% |
| Anne | 8/10 | 4171 days | 1% |
| D Saker | 9/10 | 4477 days | 1% |
| Don Keith | 9/10 | 4495 days | 1% |
| Westermann | 9/10 | 4499 days | 1% |
| Pam Know | 8/10 | 4503 days | 1% |
| Main | 9/10 | 4509 days | 1% |
| Mark and Natasha UK | 8/10 | 4510 days | 1% |
| Gunda G | 4/10 | 4516 days | 1% |
| Denecke Thorsten | 9/10 | 4517 days | 1% |
| Lehmann | 7/10 | 4518 days | 1% |
| Walter | 6/10 | 4522 days | 1% |
| Mark | 8/10 | 4527 days | 1% |
| Wilfred Sch | 8/10 | 4529 days | 1% |
| David Valentine | 8/10 | 4530 days | 1% |
| Paul Ritchie | 8/10 | 4531 days | 1% |
| Thea X | 7/10 | 4531 days | 1% |
| Wim Van Gastel | 7/10 | 4534 days | 1% |
| Coby Aalbrecht | 6/10 | 4535 days | 1% |
| nigelst | 7/10 | 4542 days | 1% |
| Wolfgang G | 7/10 | 4542 days | 1% |
| Goewe | 9/10 | 4550 days | 1% |
| Jennifer Templeton | 6/10 | 4553 days | 1% |
| Ralf Genthe | 6/10 | 4553 days | 1% |
| Susi Schoetzler | 8/10 | 4556 days | 1% |
| marcusba | 10/10 | 4579 days | 1% |
| stephenst | 4/10 | 4582 days | 1% |
| weidep | 8/10 | 4582 days | 1% |
| Monika Wenzel | 9/10 | 4606 days | 1% |
| Jean Paul Mesnage | 6/10 | 4608 days | 1% |
| Uerilie Stolareh | 8/10 | 4611 days | 1% |
| Karen Fisher | 10/10 | 4624 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 4637 days | 1% |
| PamB | 8/10 | 4830 days | 1% |
| RubyJ | 8/10 | 4834 days | 1% |
| Frank | 9/10 | 4860 days | 1% |
| HeideS | 10/10 | 4861 days | 1% |
| GrahamM1 | 9/10 | 4875 days | 1% |
| ChristineM | 8/10 | 4875 days | 1% |
| FrankFlemming | 7/10 | 4876 days | 1% |
| MrHebbard | 9/10 | 4876 days | 1% |
| Elrik frau | 9/10 | 4876 days | 1% |
| Helle | 9/10 | 4881 days | 1% |
| Trevor | 8/10 | 4886 days | 1% |
| Tim | 9/10 | 4886 days | 1% |
| Annemarie | 8/10 | 4893 days | 1% |
| plumbaum | 8/10 | 4907 days | 1% |
| Bernd | 7/10 | 4907 days | 1% |
| groenewold | 7/10 | 4907 days | 1% |
| Liane | 10/10 | 4910 days | 1% |
| Burkhalter | 6/10 | 4913 days | 1% |
| Keith | 9/10 | 4914 days | 1% |
| Bernd | 8/10 | 4915 days | 1% |
| Rosa | 9/10 | 4915 days | 1% |
| David | 8/10 | 4955 days | 1% |
| Marc | 8/10 | 4959 days | 1% |
| Kaminsky | 9/10 | 4959 days | 1% |
| olland | 8/10 | 4963 days | 1% |
| Terry | 9/10 | 5033 days | 1% |
| Chris | 7/10 | 5219 days | 1% |
| Stuart Bartram | 8/10 | 5225 days | 1% |
| Hoetnagels | 8/10 | 5225 days | 1% |
| Anja Kunert | 8/10 | 5239 days | 1% |
| Kenneth and Mette | 8/10 | 5242 days | 1% |
| Myrtille de Vries | 6/10 | 5246 days | 1% |
| struck | 10/10 | 5331 days | 1% |
| Pat Brewster | 9/10 | 5444 days | 1% |
| Stef | 7/10 | 5552 days | 1% |
| Schranger | 10/10 | 5579 days | 1% |
| Karla | 4/10 | 5601 days | 1% |
| Andy | 9/10 | 5607 days | 1% |
| Tom | 8/10 | 5607 days | 1% |
| Jacobien | 8/10 | 5612 days | 1% |
| Alexandra | 5/10 | 5612 days | 1% |
| Stefan | 6/10 | 5616 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.65% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 123 days. The Pacific Horizon Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.83% |
| 2 | -2.33% |
| 3 | -1.50% |
| 4 | -0.67% |
| 5 | -0.17% |
| 6 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 81 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 78 | -0.79% |
| 79 | -0.80% |
| 80 | -0.81% |
| 81 | -0.82% |
| 82 | -0.83% |
| 83 | -0.84% |
| 84 | -0.85% |
| … | … |
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.