Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
291 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 301 reviews. There are 291 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 291 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 104 |
|
36% |
| 9/10 | 76 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.36% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.36% and is based on 291 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 291 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.57%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| SiJuDa | 10/10 | 49 days | 100% |
| Jess F. | 10/10 | 80 days | 100% |
| Shlomo Sackstein | 10/10 | 80 days | 100% |
| Marcia D. | 9/10 | 324 days | 93% |
| Arch M | 9/10 | 324 days | 93% |
| Nadav S | 10/10 | 355 days | 93% |
| Bruce Thompson | 10/10 | 355 days | 93% |
| Geoff and Ginny Cunningham | 9/10 | 383 days | 91% |
| Massimiliano | 10/10 | 414 days | 90% |
| Mary | 10/10 | 475 days | 87% |
| Henry & Georgina Hunt | 10/10 | 506 days | 85% |
| Tonia Lassman | 10/10 | 536 days | 84% |
| Vincent | 9/10 | 628 days | 77% |
| Birk Schaper | 10/10 | 689 days | 73% |
| Tony | 10/10 | 720 days | 70% |
| Shelby Stout | 10/10 | 720 days | 70% |
| Bernd Wallner | 10/10 | 749 days | 68% |
| J&M The Netherlands | 9/10 | 780 days | 65% |
| A. P. | 10/10 | 780 days | 65% |
| Gary and Alison Steele | 10/10 | 780 days | 65% |
| Gil Lima | 9/10 | 780 days | 65% |
| Elke | 10/10 | 811 days | 62% |
| Jennifer Liu | 10/10 | 811 days | 62% |
| Thomas | 10/10 | 841 days | 60% |
| Missy Ida Tapine-Tumu | 10/10 | 872 days | 57% |
| Bernd | 9/10 | 872 days | 56% |
| Georg Vaupel | 9/10 | 964 days | 47% |
| Toni from Alaska | 10/10 | 964 days | 47% |
| BRIGITTE GAGNON | 10/10 | 1025 days | 41% |
| Joshua Vu | 9/10 | 1025 days | 41% |
| Heather Mortimer | 10/10 | 1025 days | 41% |
| Deb Lyon | 10/10 | 1055 days | 39% |
| Mike Smith | 10/10 | 1086 days | 36% |
| Geoff and Ginny Cunningham | 8/10 | 1086 days | 35% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1086 days | 36% |
| Mathilde | 10/10 | 1176 days | 29% |
| Charles Bouquin | 10/10 | 1206 days | 27% |
| Kathy from Oregon | 2/10 | 1237 days | 11% |
| cearon | 9/10 | 1390 days | 15% |
| Christine Williams | 10/10 | 1451 days | 13% |
| Dave | 9/10 | 1479 days | 11% |
| Adrian & Carolina Millar | 10/10 | 1541 days | 9% |
| Mike | 10/10 | 1602 days | 8% |
| Clare Thompson | 10/10 | 1602 days | 8% |
| Alexandra | 10/10 | 1632 days | 7% |
| Anneka | 10/10 | 1663 days | 6% |
| Carolina Gartner | 10/10 | 1663 days | 6% |
| Donna Mason | 10/10 | 2059 days | 4% |
| Lydia | 9/10 | 2059 days | 4% |
| Tony Henderson-Newport | 9/10 | 2059 days | 4% |
| Lexi & Rod Kirk | 10/10 | 2059 days | 4% |
| Brooke Lillyston | 10/10 | 2059 days | 4% |
| Ian G | 10/10 | 2089 days | 4% |
| Morris | 10/10 | 2089 days | 4% |
| Stacy Lio | 10/10 | 2089 days | 4% |
| Anonymous | 8/10 | 2181 days | 4% |
| Keith Diver | 9/10 | 2181 days | 4% |
| Stefan Berger | 9/10 | 2181 days | 4% |
| Peter Leschev | 9/10 | 2210 days | 4% |
| Miles Protter | 8/10 | 2210 days | 4% |
| Martin Borjeskog | 10/10 | 2210 days | 4% |
| Christian | 9/10 | 2210 days | 4% |
| Alexandre Lacroix | 9/10 | 2210 days | 4% |
| Matthew Young | 9/10 | 2210 days | 4% |
| Ben Holmes | 10/10 | 2210 days | 4% |
| N.J. van den Berg | 10/10 | 2210 days | 4% |
| Mike Smith | 9/10 | 2210 days | 4% |
| Ron Meyerink | 10/10 | 2241 days | 4% |
| Gerd Weidenfeld | 10/10 | 2241 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2241 days | 4% |
| Des Gilbert | 9/10 | 2272 days | 4% |
| Diane | 10/10 | 2272 days | 4% |
| Kirsch, Luxemburg | 10/10 | 2272 days | 4% |
| Anna Hunt | 9/10 | 2272 days | 4% |
| James and Emma Dickie | 10/10 | 2272 days | 4% |
| Jonatan Zarzif | 3/10 | 2272 days | 2% |
| Trevor Parkin | 9/10 | 2302 days | 4% |
| Edwin Walker | 8/10 | 2333 days | 4% |
| Serena Gray | 9/10 | 2333 days | 4% |
| PJ Caldito | 10/10 | 2333 days | 4% |
| Shane Howe | 10/10 | 2363 days | 4% |
| Jason | 10/10 | 2363 days | 4% |
| Teneille Harwood | 10/10 | 2363 days | 4% |
| Fabulous five | 10/10 | 2394 days | 4% |
| jac | 9/10 | 2394 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2394 days | 4% |
| Jeannie Huang | 9/10 | 2425 days | 3% |
| Joao Madureira | 8/10 | 2425 days | 3% |
| Edith Peita | 10/10 | 2425 days | 4% |
| John Bourke | 10/10 | 2425 days | 4% |
| Maik | 10/10 | 2455 days | 3% |
| Helen | 10/10 | 2455 days | 3% |
| Kevin | 10/10 | 2455 days | 3% |
| Larry Mutu Reriti | 10/10 | 2455 days | 3% |
| Keryn | 10/10 | 2455 days | 3% |
| Greg Croft | 10/10 | 2455 days | 3% |
| Erin | 10/10 | 2486 days | 3% |
| schtahaups | 9/10 | 2486 days | 3% |
| CMe | 9/10 | 2486 days | 3% |
| Martyn | 10/10 | 2486 days | 3% |
| John Flynn | 9/10 | 2516 days | 3% |
| charlie35slr | 10/10 | 2516 days | 3% |
| Ken | 2/10 | 2547 days | 1% |
| Bee | 3/10 | 2547 days | 2% |
| Catherine Johnson | 10/10 | 2575 days | 3% |
| Bk | 10/10 | 2575 days | 3% |
| John I. | 10/10 | 2575 days | 3% |
| Rogie | 9/10 | 2575 days | 3% |
| Krzysztof Jablonski | 10/10 | 2575 days | 3% |
| Berthold Wagner | 8/10 | 2606 days | 3% |
| Eric Arnal Fort | 10/10 | 2606 days | 3% |
| Andy Jamo | 10/10 | 2606 days | 3% |
| Agnès | 10/10 | 2606 days | 3% |
| Thomas Heri | 10/10 | 2606 days | 3% |
| Roger and Karen | 10/10 | 2667 days | 3% |
| renard | 9/10 | 2667 days | 3% |
| Berrie, the Netherlands | 10/10 | 2667 days | 3% |
| Warren S | 10/10 | 2698 days | 3% |
| Ronald Rampersad | 10/10 | 2759 days | 3% |
| Poynter Family | 9/10 | 2759 days | 3% |
| Wilson | 10/10 | 2790 days | 3% |
| Elsa | 10/10 | 2790 days | 3% |
| Pascal | 10/10 | 2820 days | 3% |
| Paul Haslam | 10/10 | 2912 days | 3% |
| Jennifer Makosky | 9/10 | 2912 days | 3% |
| Steve Pickard | 10/10 | 2912 days | 3% |
| Stuart C | 10/10 | 2940 days | 3% |
| Vicki Simmons | 10/10 | 2971 days | 2% |
| Steven Dunlop | 9/10 | 2971 days | 2% |
| Sarah Timms | 10/10 | 3063 days | 2% |
| Emily Hibberd | 10/10 | 3093 days | 2% |
| Sue Lander | 9/10 | 3093 days | 2% |
| Kelvin Armstrong | 10/10 | 3155 days | 2% |
| Tom Williamson | 9/10 | 3185 days | 2% |
| Yves Deyris | 10/10 | 3246 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3246 days | 2% |
| Sylvie Paquette | 9/10 | 3277 days | 2% |
| Axel and Patricia G | 10/10 | 3281 days | 2% |
| walter isselhard | 8/10 | 3642 days | 1% |
| Darker | 9/10 | 4023 days | 0% |
| L S | 10/10 | 4220 days | 0% |
| aussiewoodies | 8/10 | 4707 days | 1% |
| Sharyn Crosby | 10/10 | 4738 days | 1% |
| Alekandra Ulm | 4/10 | 4810 days | 0% |
| Sue Kieseker | 8/10 | 4813 days | 1% |
| Karin Genyn | 8/10 | 4814 days | 1% |
| Sharon Yates | 10/10 | 4816 days | 1% |
| Moorman | 8/10 | 4819 days | 1% |
| Marian | 7/10 | 4830 days | 1% |
| Behrens | 4/10 | 4837 days | 0% |
| FiStew | 10/10 | 4919 days | 1% |
| Devil_n_Disquiz | 10/10 | 4950 days | 1% |
| gezza2906 | 4/10 | 4981 days | 0% |
| Tinne Cis | 8/10 | 5100 days | 1% |
| B Sluis | 8/10 | 5112 days | 1% |
| Bottoms | 7/10 | 5113 days | 1% |
| Seiler | 6/10 | 5113 days | 1% |
| Patrick Grant | 8/10 | 5113 days | 1% |
| Moehl | 9/10 | 5115 days | 1% |
| David Beaumont | 8/10 | 5115 days | 1% |
| Beat Kindler | 7/10 | 5115 days | 1% |
| Danielle | 9/10 | 5115 days | 1% |
| Markus Heummer | 10/10 | 5116 days | 1% |
| Gerrit & Martina | 8/10 | 5117 days | 1% |
| Verne Heath | 7/10 | 5117 days | 1% |
| Dave Simpson | 8/10 | 5117 days | 1% |
| Steve Goodyear | 9/10 | 5124 days | 1% |
| Colin Philpott | 8/10 | 5125 days | 1% |
| Hans Erik Munch | 7/10 | 5130 days | 1% |
| Thomas Behy | 5/10 | 5130 days | 0% |
| Kroepfl | 9/10 | 5131 days | 1% |
| Lesley | 5/10 | 5163 days | 0% |
| Dagmar | 10/10 | 5195 days | 1% |
| deJong | 6/10 | 5198 days | 1% |
| Sillmann | 9/10 | 5200 days | 1% |
| Eri & Udo Seifert | 8/10 | 5203 days | 1% |
| Curry | 8/10 | 5206 days | 1% |
| Willi & Elke Breier | 8/10 | 5211 days | 1% |
| Powerfamily | 10/10 | 5347 days | 1% |
| Jack Potman | 10/10 | 5426 days | 1% |
| Andreas Blessing | 7/10 | 5449 days | 1% |
| Desma Frampton | 2/10 | 5451 days | 0% |
| Maike | 8/10 | 5457 days | 1% |
| Kauzta | 7/10 | 5457 days | 1% |
| Schroeder | 6/10 | 5457 days | 1% |
| J Meindersma | 7/10 | 5458 days | 1% |
| Juergen Wolf | 8/10 | 5459 days | 1% |
| Aimee Pollett | 9/10 | 5459 days | 1% |
| Barbara Link | 8/10 | 5460 days | 1% |
| E Brockbank | 6/10 | 5460 days | 1% |
| Gerstmann | 6/10 | 5463 days | 1% |
| Ekhard Wittkugel | 10/10 | 5465 days | 1% |
| Raith | 8/10 | 5468 days | 1% |
| Omar Candon | 8/10 | 5470 days | 1% |
| Gert Vogelaers | 8/10 | 5472 days | 1% |
| Flueckiger | 6/10 | 5478 days | 1% |
| Marleen Meyers | 6/10 | 5480 days | 1% |
| Frank Schedler | 9/10 | 5480 days | 1% |
| Katie Nicol | 7/10 | 5482 days | 1% |
| Gerd Pagel | 2/10 | 5482 days | 0% |
| mr Schumader | 9/10 | 5483 days | 1% |
| Monja | 9/10 | 5485 days | 1% |
| Teum and Orselien | 7/10 | 5485 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5485 days | 1% |
| Johanna | 9/10 | 5486 days | 1% |
| E M Klap | 8/10 | 5488 days | 1% |
| Bolt | 8/10 | 5488 days | 1% |
| Robert Cox | 4/10 | 5488 days | 0% |
| Nicole | 8/10 | 5488 days | 1% |
| Heike Toepelt | 9/10 | 5489 days | 1% |
| Derek Archibald | 4/10 | 5490 days | 0% |
| Loren van Oordt | 9/10 | 5492 days | 1% |
| Gordon Daniels | 7/10 | 5492 days | 1% |
| Ewald Waldner | 9/10 | 5493 days | 1% |
| Meriel & Paul Best | 9/10 | 5493 days | 1% |
| de Vries | 7/10 | 5495 days | 1% |
| Jochen | 9/10 | 5495 days | 1% |
| Anne | 8/10 | 5497 days | 1% |
| D Saker | 9/10 | 5803 days | 1% |
| Don Keith | 9/10 | 5821 days | 1% |
| Westermann | 9/10 | 5825 days | 1% |
| Pam Know | 8/10 | 5829 days | 1% |
| Main | 9/10 | 5835 days | 1% |
| Mark and Natasha UK | 8/10 | 5836 days | 1% |
| Gunda G | 4/10 | 5842 days | 0% |
| Denecke Thorsten | 9/10 | 5843 days | 1% |
| Lehmann | 7/10 | 5844 days | 1% |
| Walter | 6/10 | 5848 days | 1% |
| Mark | 8/10 | 5853 days | 1% |
| Wilfred Sch | 8/10 | 5855 days | 1% |
| David Valentine | 8/10 | 5856 days | 1% |
| Paul Ritchie | 8/10 | 5857 days | 1% |
| Thea X | 7/10 | 5857 days | 1% |
| Wim Van Gastel | 7/10 | 5860 days | 1% |
| Coby Aalbrecht | 6/10 | 5861 days | 1% |
| nigelst | 7/10 | 5868 days | 1% |
| Wolfgang G | 7/10 | 5868 days | 1% |
| Goewe | 9/10 | 5876 days | 1% |
| Jennifer Templeton | 6/10 | 5879 days | 1% |
| Ralf Genthe | 6/10 | 5879 days | 1% |
| Susi Schoetzler | 8/10 | 5882 days | 1% |
| marcusba | 10/10 | 5905 days | 1% |
| stephenst | 4/10 | 5908 days | 0% |
| weidep | 8/10 | 5908 days | 1% |
| Monika Wenzel | 9/10 | 5932 days | 1% |
| Jean Paul Mesnage | 6/10 | 5934 days | 1% |
| Uerilie Stolareh | 8/10 | 5937 days | 1% |
| Karen Fisher | 10/10 | 5950 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5963 days | 1% |
| PamB | 8/10 | 6156 days | 1% |
| RubyJ | 8/10 | 6160 days | 1% |
| Frank | 9/10 | 6186 days | 1% |
| HeideS | 10/10 | 6187 days | 1% |
| GrahamM1 | 9/10 | 6201 days | 1% |
| ChristineM | 8/10 | 6201 days | 1% |
| FrankFlemming | 7/10 | 6202 days | 1% |
| MrHebbard | 9/10 | 6202 days | 1% |
| Elrik frau | 9/10 | 6202 days | 1% |
| Helle | 9/10 | 6207 days | 1% |
| Trevor | 8/10 | 6212 days | 1% |
| Tim | 9/10 | 6212 days | 1% |
| Annemarie | 8/10 | 6219 days | 1% |
| plumbaum | 8/10 | 6233 days | 1% |
| Bernd | 7/10 | 6233 days | 1% |
| groenewold | 7/10 | 6233 days | 1% |
| Liane | 10/10 | 6236 days | 1% |
| Burkhalter | 6/10 | 6239 days | 1% |
| Keith | 9/10 | 6240 days | 1% |
| Bernd | 8/10 | 6241 days | 1% |
| Rosa | 9/10 | 6241 days | 1% |
| David | 8/10 | 6281 days | 1% |
| Marc | 8/10 | 6285 days | 1% |
| Kaminsky | 9/10 | 6285 days | 1% |
| olland | 8/10 | 6289 days | 1% |
| Terry | 9/10 | 6359 days | 1% |
| Chris | 7/10 | 6545 days | 1% |
| Stuart Bartram | 8/10 | 6551 days | 1% |
| Hoetnagels | 8/10 | 6551 days | 1% |
| Anja Kunert | 8/10 | 6565 days | 1% |
| Kenneth and Mette | 8/10 | 6568 days | 1% |
| Myrtille de Vries | 6/10 | 6572 days | 1% |
| struck | 10/10 | 6657 days | 1% |
| Pat Brewster | 9/10 | 6770 days | 1% |
| Stef | 7/10 | 6878 days | 1% |
| Schranger | 10/10 | 6905 days | 1% |
| Karla | 4/10 | 6927 days | 0% |
| Andy | 9/10 | 6933 days | 1% |
| Tom | 8/10 | 6933 days | 1% |
| Jacobien | 8/10 | 6938 days | 1% |
| Alexandra | 5/10 | 6938 days | 0% |
| Stefan | 6/10 | 6942 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.79% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 53 days. The Pacific Horizon Motorhomes experience has 3 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 20 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 17 | -0.35% |
| 18 | -0.37% |
| 19 | -0.39% |
| 20 | -0.41% |
| 21 | -0.44% |
| 22 | -0.46% |
| 23 | -0.48% |
| … | … |
Balancing Adjustment
0.45% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.