Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
299 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 310 reviews. There are 299 valid reviews that are included when calculating the ranking score and 11 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 299 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 111 |
|
37% |
| 9/10 | 77 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.72% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.72% and is based on 299 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 299 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.29%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Gideon George | 10/10 | 139 days | 100% |
| Rebecca O'MELEY | 10/10 | 170 days | 99% |
| Rory Fraser | 9/10 | 201 days | 98% |
| Pauline & Pierre | 10/10 | 201 days | 99% |
| Arnaud B | 10/10 | 201 days | 99% |
| JAN Netherlands Amsterdam | 10/10 | 232 days | 98% |
| Soraya | 10/10 | 260 days | 97% |
| SiJuDa | 10/10 | 291 days | 96% |
| Heinz | 10/10 | 291 days | 96% |
| Jess F. | 10/10 | 322 days | 95% |
| Shlomo Sackstein | 10/10 | 322 days | 95% |
| Marcia D. | 9/10 | 566 days | 82% |
| Arch M | 9/10 | 566 days | 82% |
| Nadav S | 10/10 | 597 days | 81% |
| Bruce Thompson | 10/10 | 597 days | 81% |
| Geoff and Ginny Cunningham | 9/10 | 625 days | 78% |
| Massimiliano | 10/10 | 656 days | 76% |
| Mary | 10/10 | 717 days | 71% |
| Henry & Georgina Hunt | 10/10 | 748 days | 69% |
| Tonia Lassman | 10/10 | 777 days | 66% |
| Vincent | 9/10 | 869 days | 57% |
| Birk Schaper | 10/10 | 931 days | 51% |
| Tony | 10/10 | 962 days | 48% |
| Shelby Stout | 10/10 | 962 days | 48% |
| Bernd Wallner | 10/10 | 991 days | 45% |
| J&M The Netherlands | 9/10 | 1022 days | 42% |
| A. P. | 10/10 | 1022 days | 42% |
| Gary and Alison Steele | 10/10 | 1022 days | 42% |
| Gil Lima | 9/10 | 1022 days | 42% |
| Elke | 10/10 | 1053 days | 39% |
| Jennifer Liu | 10/10 | 1053 days | 39% |
| Thomas | 10/10 | 1083 days | 37% |
| Missy Ida Tapine-Tumu | 10/10 | 1114 days | 34% |
| Bernd | 9/10 | 1114 days | 34% |
| Georg Vaupel | 9/10 | 1205 days | 27% |
| Toni from Alaska | 10/10 | 1205 days | 27% |
| BRIGITTE GAGNON | 10/10 | 1266 days | 23% |
| Joshua Vu | 9/10 | 1266 days | 23% |
| Heather Mortimer | 10/10 | 1266 days | 23% |
| Deb Lyon | 10/10 | 1297 days | 21% |
| Mike Smith | 10/10 | 1328 days | 19% |
| Geoff and Ginny Cunningham | 8/10 | 1328 days | 19% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1328 days | 19% |
| Mathilde | 10/10 | 1418 days | 14% |
| Charles Bouquin | 10/10 | 1448 days | 13% |
| Kathy from Oregon | 2/10 | 1479 days | 5% |
| cearon | 9/10 | 1631 days | 7% |
| Christine Williams | 10/10 | 1693 days | 6% |
| Dave | 9/10 | 1721 days | 5% |
| Adrian & Carolina Millar | 10/10 | 1783 days | 5% |
| Mike | 10/10 | 1844 days | 5% |
| Clare Thompson | 10/10 | 1844 days | 5% |
| Alexandra | 10/10 | 1873 days | 5% |
| Anneka | 10/10 | 1904 days | 5% |
| Carolina Gartner | 10/10 | 1904 days | 5% |
| Donna Mason | 10/10 | 2300 days | 4% |
| Lydia | 9/10 | 2300 days | 4% |
| Tony Henderson-Newport | 9/10 | 2300 days | 4% |
| Lexi & Rod Kirk | 10/10 | 2300 days | 4% |
| Brooke Lillyston | 10/10 | 2300 days | 4% |
| Ian G | 10/10 | 2330 days | 4% |
| Morris | 10/10 | 2330 days | 4% |
| Stacy Lio | 10/10 | 2330 days | 4% |
| Anonymous | 8/10 | 2422 days | 4% |
| Keith Diver | 9/10 | 2422 days | 4% |
| Stefan Berger | 9/10 | 2422 days | 4% |
| Peter Leschev | 9/10 | 2451 days | 4% |
| Miles Protter | 8/10 | 2451 days | 4% |
| Martin Borjeskog | 10/10 | 2452 days | 4% |
| Christian | 9/10 | 2452 days | 4% |
| Alexandre Lacroix | 9/10 | 2452 days | 4% |
| Matthew Young | 9/10 | 2452 days | 4% |
| Ben Holmes | 10/10 | 2452 days | 4% |
| N.J. van den Berg | 10/10 | 2452 days | 4% |
| Mike Smith | 9/10 | 2452 days | 4% |
| Ron Meyerink | 10/10 | 2482 days | 4% |
| Gerd Weidenfeld | 10/10 | 2483 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2483 days | 3% |
| Des Gilbert | 9/10 | 2514 days | 3% |
| Diane | 10/10 | 2514 days | 3% |
| Kirsch, Luxemburg | 10/10 | 2514 days | 3% |
| Anna Hunt | 9/10 | 2514 days | 3% |
| James and Emma Dickie | 10/10 | 2514 days | 3% |
| Jonatan Zarzif | 3/10 | 2514 days | 2% |
| Trevor Parkin | 9/10 | 2543 days | 3% |
| Edwin Walker | 8/10 | 2575 days | 3% |
| Serena Gray | 9/10 | 2575 days | 3% |
| PJ Caldito | 10/10 | 2575 days | 3% |
| Shane Howe | 10/10 | 2604 days | 3% |
| Jason | 10/10 | 2604 days | 3% |
| Teneille Harwood | 10/10 | 2604 days | 3% |
| Fabulous five | 10/10 | 2635 days | 3% |
| jac | 9/10 | 2635 days | 3% |
| Keith & Kay Finlayson | 10/10 | 2635 days | 3% |
| Jeannie Huang | 9/10 | 2666 days | 3% |
| Joao Madureira | 8/10 | 2666 days | 3% |
| Edith Peita | 10/10 | 2666 days | 3% |
| John Bourke | 10/10 | 2666 days | 3% |
| Maik | 10/10 | 2696 days | 3% |
| Helen | 10/10 | 2696 days | 3% |
| Kevin | 10/10 | 2696 days | 3% |
| Larry Mutu Reriti | 10/10 | 2696 days | 3% |
| Keryn | 10/10 | 2696 days | 3% |
| Greg Croft | 10/10 | 2696 days | 3% |
| Erin | 10/10 | 2727 days | 3% |
| schtahaups | 9/10 | 2727 days | 3% |
| CMe | 9/10 | 2727 days | 3% |
| Martyn | 10/10 | 2727 days | 3% |
| John Flynn | 9/10 | 2757 days | 3% |
| charlie35slr | 10/10 | 2758 days | 3% |
| Ken | 2/10 | 2788 days | 1% |
| Bee | 3/10 | 2789 days | 1% |
| Catherine Johnson | 10/10 | 2816 days | 3% |
| Bk | 10/10 | 2817 days | 3% |
| John I. | 10/10 | 2817 days | 3% |
| Rogie | 9/10 | 2817 days | 3% |
| Krzysztof Jablonski | 10/10 | 2817 days | 3% |
| Berthold Wagner | 8/10 | 2847 days | 3% |
| Eric Arnal Fort | 10/10 | 2847 days | 3% |
| Andy Jamo | 10/10 | 2848 days | 3% |
| Agnès | 10/10 | 2848 days | 3% |
| Thomas Heri | 10/10 | 2848 days | 3% |
| Roger and Karen | 10/10 | 2909 days | 3% |
| renard | 9/10 | 2909 days | 3% |
| Berrie, the Netherlands | 10/10 | 2909 days | 3% |
| Warren S | 10/10 | 2940 days | 3% |
| Ronald Rampersad | 10/10 | 3000 days | 3% |
| Poynter Family | 9/10 | 3000 days | 2% |
| Wilson | 10/10 | 3031 days | 2% |
| Elsa | 10/10 | 3031 days | 2% |
| Pascal | 10/10 | 3061 days | 2% |
| Paul Haslam | 10/10 | 3153 days | 2% |
| Jennifer Makosky | 9/10 | 3153 days | 2% |
| Steve Pickard | 10/10 | 3154 days | 2% |
| Stuart C | 10/10 | 3182 days | 2% |
| Vicki Simmons | 10/10 | 3212 days | 2% |
| Steven Dunlop | 9/10 | 3212 days | 2% |
| Sarah Timms | 10/10 | 3304 days | 2% |
| Emily Hibberd | 10/10 | 3334 days | 2% |
| Sue Lander | 9/10 | 3334 days | 2% |
| Kelvin Armstrong | 10/10 | 3396 days | 2% |
| Tom Williamson | 9/10 | 3426 days | 2% |
| Yves Deyris | 10/10 | 3487 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3487 days | 2% |
| Sylvie Paquette | 9/10 | 3518 days | 1% |
| Axel and Patricia G | 10/10 | 3523 days | 1% |
| walter isselhard | 8/10 | 3883 days | 1% |
| Darker | 9/10 | 4265 days | 0% |
| L S | 10/10 | 4461 days | 1% |
| aussiewoodies | 8/10 | 4949 days | 1% |
| Sharyn Crosby | 10/10 | 4980 days | 1% |
| Alekandra Ulm | 4/10 | 5052 days | 0% |
| Sue Kieseker | 8/10 | 5055 days | 1% |
| Karin Genyn | 8/10 | 5056 days | 1% |
| Sharon Yates | 10/10 | 5058 days | 1% |
| Moorman | 8/10 | 5061 days | 1% |
| Marian | 7/10 | 5072 days | 1% |
| Behrens | 4/10 | 5079 days | 0% |
| FiStew | 10/10 | 5160 days | 1% |
| Devil_n_Disquiz | 10/10 | 5191 days | 1% |
| gezza2906 | 4/10 | 5222 days | 0% |
| Tinne Cis | 8/10 | 5342 days | 1% |
| B Sluis | 8/10 | 5354 days | 1% |
| Bottoms | 7/10 | 5355 days | 1% |
| Seiler | 6/10 | 5355 days | 1% |
| Patrick Grant | 8/10 | 5355 days | 1% |
| Moehl | 9/10 | 5357 days | 1% |
| David Beaumont | 8/10 | 5357 days | 1% |
| Beat Kindler | 7/10 | 5357 days | 1% |
| Danielle | 9/10 | 5357 days | 1% |
| Markus Heummer | 10/10 | 5358 days | 1% |
| Gerrit & Martina | 8/10 | 5359 days | 1% |
| Verne Heath | 7/10 | 5359 days | 1% |
| Dave Simpson | 8/10 | 5359 days | 1% |
| Steve Goodyear | 9/10 | 5366 days | 1% |
| Colin Philpott | 8/10 | 5367 days | 1% |
| Hans Erik Munch | 7/10 | 5372 days | 1% |
| Thomas Behy | 5/10 | 5372 days | 1% |
| Kroepfl | 9/10 | 5373 days | 1% |
| Lesley | 5/10 | 5405 days | 1% |
| Dagmar | 10/10 | 5437 days | 1% |
| deJong | 6/10 | 5440 days | 1% |
| Sillmann | 9/10 | 5442 days | 1% |
| Eri & Udo Seifert | 8/10 | 5445 days | 1% |
| Curry | 8/10 | 5448 days | 1% |
| Willi & Elke Breier | 8/10 | 5453 days | 1% |
| Powerfamily | 10/10 | 5588 days | 1% |
| Jack Potman | 10/10 | 5667 days | 1% |
| Andreas Blessing | 7/10 | 5691 days | 1% |
| Desma Frampton | 2/10 | 5693 days | 0% |
| Maike | 8/10 | 5699 days | 1% |
| Kauzta | 7/10 | 5699 days | 1% |
| Schroeder | 6/10 | 5699 days | 1% |
| J Meindersma | 7/10 | 5700 days | 1% |
| Juergen Wolf | 8/10 | 5701 days | 1% |
| Aimee Pollett | 9/10 | 5701 days | 1% |
| Barbara Link | 8/10 | 5702 days | 1% |
| E Brockbank | 6/10 | 5702 days | 1% |
| Gerstmann | 6/10 | 5705 days | 1% |
| Ekhard Wittkugel | 10/10 | 5707 days | 1% |
| Raith | 8/10 | 5710 days | 1% |
| Omar Candon | 8/10 | 5712 days | 1% |
| Gert Vogelaers | 8/10 | 5714 days | 1% |
| Flueckiger | 6/10 | 5720 days | 1% |
| Marleen Meyers | 6/10 | 5722 days | 1% |
| Frank Schedler | 9/10 | 5722 days | 1% |
| Katie Nicol | 7/10 | 5724 days | 1% |
| Gerd Pagel | 2/10 | 5724 days | 0% |
| mr Schumader | 9/10 | 5725 days | 1% |
| Monja | 9/10 | 5727 days | 1% |
| Teum and Orselien | 7/10 | 5727 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5727 days | 1% |
| Johanna | 9/10 | 5728 days | 1% |
| E M Klap | 8/10 | 5730 days | 1% |
| Bolt | 8/10 | 5730 days | 1% |
| Robert Cox | 4/10 | 5730 days | 0% |
| Nicole | 8/10 | 5730 days | 1% |
| Heike Toepelt | 9/10 | 5731 days | 1% |
| Derek Archibald | 4/10 | 5732 days | 0% |
| Loren van Oordt | 9/10 | 5734 days | 1% |
| Gordon Daniels | 7/10 | 5734 days | 1% |
| Ewald Waldner | 9/10 | 5735 days | 1% |
| Meriel & Paul Best | 9/10 | 5735 days | 1% |
| de Vries | 7/10 | 5737 days | 1% |
| Jochen | 9/10 | 5737 days | 1% |
| Anne | 8/10 | 5739 days | 1% |
| D Saker | 9/10 | 6045 days | 1% |
| Don Keith | 9/10 | 6063 days | 1% |
| Westermann | 9/10 | 6067 days | 1% |
| Pam Know | 8/10 | 6071 days | 1% |
| Main | 9/10 | 6077 days | 1% |
| Mark and Natasha UK | 8/10 | 6078 days | 1% |
| Gunda G | 4/10 | 6084 days | 0% |
| Denecke Thorsten | 9/10 | 6085 days | 1% |
| Lehmann | 7/10 | 6086 days | 1% |
| Walter | 6/10 | 6090 days | 1% |
| Mark | 8/10 | 6095 days | 1% |
| Wilfred Sch | 8/10 | 6097 days | 1% |
| David Valentine | 8/10 | 6098 days | 1% |
| Paul Ritchie | 8/10 | 6099 days | 1% |
| Thea X | 7/10 | 6099 days | 1% |
| Wim Van Gastel | 7/10 | 6102 days | 1% |
| Coby Aalbrecht | 6/10 | 6103 days | 1% |
| nigelst | 7/10 | 6110 days | 1% |
| Wolfgang G | 7/10 | 6110 days | 1% |
| Goewe | 9/10 | 6118 days | 1% |
| Jennifer Templeton | 6/10 | 6121 days | 1% |
| Ralf Genthe | 6/10 | 6121 days | 1% |
| Susi Schoetzler | 8/10 | 6124 days | 1% |
| marcusba | 10/10 | 6147 days | 1% |
| stephenst | 4/10 | 6150 days | 0% |
| weidep | 8/10 | 6150 days | 1% |
| Monika Wenzel | 9/10 | 6174 days | 1% |
| Jean Paul Mesnage | 6/10 | 6176 days | 1% |
| Uerilie Stolareh | 8/10 | 6179 days | 1% |
| Karen Fisher | 10/10 | 6192 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 6205 days | 1% |
| PamB | 8/10 | 6397 days | 1% |
| RubyJ | 8/10 | 6401 days | 1% |
| Frank | 9/10 | 6427 days | 1% |
| HeideS | 10/10 | 6429 days | 1% |
| GrahamM1 | 9/10 | 6443 days | 1% |
| ChristineM | 8/10 | 6443 days | 1% |
| FrankFlemming | 7/10 | 6444 days | 1% |
| MrHebbard | 9/10 | 6444 days | 1% |
| Elrik frau | 9/10 | 6444 days | 1% |
| Helle | 9/10 | 6449 days | 1% |
| Trevor | 8/10 | 6453 days | 1% |
| Tim | 9/10 | 6454 days | 1% |
| Annemarie | 8/10 | 6460 days | 1% |
| plumbaum | 8/10 | 6474 days | 1% |
| Bernd | 7/10 | 6474 days | 1% |
| groenewold | 7/10 | 6474 days | 1% |
| Liane | 10/10 | 6478 days | 1% |
| Burkhalter | 6/10 | 6481 days | 1% |
| Keith | 9/10 | 6481 days | 1% |
| Bernd | 8/10 | 6483 days | 1% |
| Rosa | 9/10 | 6483 days | 1% |
| David | 8/10 | 6522 days | 1% |
| Marc | 8/10 | 6527 days | 1% |
| Kaminsky | 9/10 | 6527 days | 1% |
| olland | 8/10 | 6530 days | 1% |
| Terry | 9/10 | 6600 days | 1% |
| Chris | 7/10 | 6787 days | 1% |
| Stuart Bartram | 8/10 | 6793 days | 1% |
| Hoetnagels | 8/10 | 6793 days | 1% |
| Anja Kunert | 8/10 | 6807 days | 1% |
| Kenneth and Mette | 8/10 | 6810 days | 1% |
| Myrtille de Vries | 6/10 | 6814 days | 1% |
| struck | 10/10 | 6899 days | 1% |
| Pat Brewster | 9/10 | 7011 days | 1% |
| Stef | 7/10 | 7119 days | 1% |
| Schranger | 10/10 | 7146 days | 1% |
| Karla | 4/10 | 7169 days | 0% |
| Andy | 9/10 | 7175 days | 1% |
| Tom | 8/10 | 7175 days | 1% |
| Jacobien | 8/10 | 7180 days | 1% |
| Alexandra | 5/10 | 7180 days | 1% |
| Stefan | 6/10 | 7184 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.67% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Pacific Horizon Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 92 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 89 | -1.62% |
| 90 | -1.64% |
| 91 | -1.66% |
| 92 | -1.67% |
| 93 | -1.69% |
| 94 | -1.71% |
| 95 | -1.73% |
| … | … |
Balancing Adjustment
0.79% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.