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Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Pacific Horizon Motorhomes

Valid Reviews

298 Valid Reviews

The Pacific Horizon Motorhomes experience has a total of 309 reviews. There are 298 valid reviews that are included when calculating the ranking score and 11 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 298 valid reviews:

Rating Count Percentage
10/10 110
37%
9/10 77
26%
8/10 56
19%
7/10 23
8%
6/10 15
5%
5/10 3
1%
4/10 8
3%
3/10 2
1%
2/10 4
1%
1/10 0
0%

85.67% Average

The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.67% and is based on 298 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

143 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 298 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 143 face-to-face reviews:

Rating Count Percentage
10/10 12
8%
9/10 34
24%
8/10 48
34%
7/10 23
16%
6/10 15
10%
5/10 2
1%
4/10 7
5%
3/10 0
0%
2/10 2
1%
1/10 0
0%

77.13% Average

The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

96.17%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Gideon George 10/10 47 days 100%
Rebecca O'MELEY 10/10 78 days 100%
Rory Fraser 9/10 108 days 98%
Pauline & Pierre 10/10 108 days 99%
Arnaud B 10/10 108 days 99%
JAN Netherlands Amsterdam 10/10 139 days 99%
Soraya 10/10 167 days 99%
SiJuDa 10/10 198 days 98%
Jess F. 10/10 229 days 97%
Shlomo Sackstein 10/10 229 days 97%
Marcia D. 9/10 473 days 86%
Arch M 9/10 473 days 86%
Nadav S 10/10 504 days 86%
Bruce Thompson 10/10 504 days 86%
Geoff and Ginny Cunningham 9/10 532 days 83%
Massimiliano 10/10 563 days 82%
Mary 10/10 624 days 78%
Henry & Georgina Hunt 10/10 655 days 76%
Tonia Lassman 10/10 685 days 73%
Vincent 9/10 777 days 65%
Birk Schaper 10/10 838 days 60%
Tony 10/10 869 days 57%
Shelby Stout 10/10 869 days 57%
Bernd Wallner 10/10 898 days 54%
J&M The Netherlands 9/10 929 days 50%
A. P. 10/10 929 days 51%
Gary and Alison Steele 10/10 929 days 51%
Gil Lima 9/10 929 days 50%
Elke 10/10 960 days 48%
Jennifer Liu 10/10 960 days 48%
Thomas 10/10 990 days 45%
Missy Ida Tapine-Tumu 10/10 1021 days 42%
Bernd 9/10 1021 days 41%
Georg Vaupel 9/10 1113 days 34%
Toni from Alaska 10/10 1113 days 34%
BRIGITTE GAGNON 10/10 1174 days 29%
Joshua Vu 9/10 1174 days 29%
Heather Mortimer 10/10 1174 days 29%
Deb Lyon 10/10 1204 days 27%
Mike Smith 10/10 1235 days 25%
Geoff and Ginny Cunningham 8/10 1235 days 24%
Luke, Kadri, Tonu & Leili 9/10 1235 days 25%
Mathilde 10/10 1325 days 19%
Charles Bouquin 10/10 1355 days 18%
Kathy from Oregon 2/10 1386 days 7%
cearon 9/10 1539 days 10%
Christine Williams 10/10 1600 days 8%
Dave 9/10 1628 days 7%
Adrian & Carolina Millar 10/10 1690 days 6%
Mike 10/10 1751 days 5%
Clare Thompson 10/10 1751 days 5%
Alexandra 10/10 1781 days 5%
Anneka 10/10 1812 days 5%
Carolina Gartner 10/10 1812 days 5%
Donna Mason 10/10 2208 days 4%
Lydia 9/10 2208 days 4%
Tony Henderson-Newport 9/10 2208 days 4%
Lexi & Rod Kirk 10/10 2208 days 4%
Brooke Lillyston 10/10 2208 days 4%
Ian G 10/10 2238 days 4%
Morris 10/10 2238 days 4%
Stacy Lio 10/10 2238 days 4%
Anonymous 8/10 2329 days 4%
Keith Diver 9/10 2329 days 4%
Stefan Berger 9/10 2329 days 4%
Peter Leschev 9/10 2358 days 4%
Miles Protter 8/10 2358 days 4%
Martin Borjeskog 10/10 2359 days 4%
Christian 9/10 2359 days 4%
Alexandre Lacroix 9/10 2359 days 4%
Matthew Young 9/10 2359 days 4%
Ben Holmes 10/10 2359 days 4%
N.J. van den Berg 10/10 2359 days 4%
Mike Smith 9/10 2359 days 4%
Ron Meyerink 10/10 2389 days 4%
Gerd Weidenfeld 10/10 2390 days 4%
Geoff and Ginny Cunningham 9/10 2390 days 4%
Des Gilbert 9/10 2421 days 4%
Diane 10/10 2421 days 4%
Kirsch, Luxemburg 10/10 2421 days 4%
Anna Hunt 9/10 2421 days 4%
James and Emma Dickie 10/10 2421 days 4%
Jonatan Zarzif 3/10 2421 days 2%
Trevor Parkin 9/10 2450 days 4%
Edwin Walker 8/10 2482 days 4%
Serena Gray 9/10 2482 days 4%
PJ Caldito 10/10 2482 days 4%
Shane Howe 10/10 2512 days 4%
Jason 10/10 2512 days 4%
Teneille Harwood 10/10 2512 days 4%
Fabulous five 10/10 2543 days 4%
jac 9/10 2543 days 4%
Keith & Kay Finlayson 10/10 2543 days 4%
Jeannie Huang 9/10 2573 days 3%
Joao Madureira 8/10 2573 days 3%
Edith Peita 10/10 2574 days 4%
John Bourke 10/10 2574 days 4%
Maik 10/10 2604 days 3%
Helen 10/10 2604 days 3%
Kevin 10/10 2604 days 3%
Larry Mutu Reriti 10/10 2604 days 3%
Keryn 10/10 2604 days 3%
Greg Croft 10/10 2604 days 3%
Erin 10/10 2635 days 3%
schtahaups 9/10 2635 days 3%
CMe 9/10 2635 days 3%
Martyn 10/10 2635 days 3%
John Flynn 9/10 2664 days 3%
charlie35slr 10/10 2665 days 3%
Ken 2/10 2695 days 1%
Bee 3/10 2696 days 2%
Catherine Johnson 10/10 2723 days 3%
Bk 10/10 2724 days 3%
John I. 10/10 2724 days 3%
Rogie 9/10 2724 days 3%
Krzysztof Jablonski 10/10 2724 days 3%
Berthold Wagner 8/10 2754 days 3%
Eric Arnal Fort 10/10 2754 days 3%
Andy Jamo 10/10 2755 days 3%
Agnès 10/10 2755 days 3%
Thomas Heri 10/10 2755 days 3%
Roger and Karen 10/10 2816 days 3%
renard 9/10 2816 days 3%
Berrie, the Netherlands 10/10 2816 days 3%
Warren S 10/10 2847 days 3%
Ronald Rampersad 10/10 2908 days 3%
Poynter Family 9/10 2908 days 3%
Wilson 10/10 2939 days 3%
Elsa 10/10 2939 days 3%
Pascal 10/10 2969 days 3%
Paul Haslam 10/10 3060 days 3%
Jennifer Makosky 9/10 3060 days 3%
Steve Pickard 10/10 3061 days 3%
Stuart C 10/10 3089 days 3%
Vicki Simmons 10/10 3119 days 2%
Steven Dunlop 9/10 3119 days 2%
Sarah Timms 10/10 3211 days 2%
Emily Hibberd 10/10 3241 days 2%
Sue Lander 9/10 3241 days 2%
Kelvin Armstrong 10/10 3303 days 2%
Tom Williamson 9/10 3333 days 2%
Yves Deyris 10/10 3394 days 2%
Fred RABIER BAGOEE 9/10 3394 days 2%
Sylvie Paquette 9/10 3425 days 2%
Axel and Patricia G 10/10 3430 days 2%
walter isselhard 8/10 3790 days 1%
Darker 9/10 4172 days 0%
L S 10/10 4368 days 0%
aussiewoodies 8/10 4856 days 1%
Sharyn Crosby 10/10 4887 days 1%
Alekandra Ulm 4/10 4959 days 1%
Sue Kieseker 8/10 4962 days 1%
Karin Genyn 8/10 4963 days 1%
Sharon Yates 10/10 4965 days 1%
Moorman 8/10 4968 days 1%
Marian 7/10 4979 days 1%
Behrens 4/10 4986 days 1%
FiStew 10/10 5068 days 1%
Devil_n_Disquiz 10/10 5099 days 1%
gezza2906 4/10 5130 days 1%
Tinne Cis 8/10 5249 days 1%
B Sluis 8/10 5261 days 1%
Bottoms 7/10 5262 days 1%
Seiler 6/10 5262 days 1%
Patrick Grant 8/10 5262 days 1%
Moehl 9/10 5264 days 1%
David Beaumont 8/10 5264 days 1%
Beat Kindler 7/10 5264 days 1%
Danielle 9/10 5264 days 1%
Markus Heummer 10/10 5265 days 1%
Gerrit & Martina 8/10 5266 days 1%
Verne Heath 7/10 5266 days 1%
Dave Simpson 8/10 5266 days 1%
Steve Goodyear 9/10 5273 days 1%
Colin Philpott 8/10 5274 days 1%
Hans Erik Munch 7/10 5279 days 1%
Thomas Behy 5/10 5279 days 1%
Kroepfl 9/10 5280 days 1%
Lesley 5/10 5312 days 1%
Dagmar 10/10 5344 days 1%
deJong 6/10 5347 days 1%
Sillmann 9/10 5349 days 1%
Eri & Udo Seifert 8/10 5352 days 1%
Curry 8/10 5355 days 1%
Willi & Elke Breier 8/10 5360 days 1%
Powerfamily 10/10 5496 days 1%
Jack Potman 10/10 5575 days 1%
Andreas Blessing 7/10 5598 days 1%
Desma Frampton 2/10 5600 days 0%
Maike 8/10 5606 days 1%
Kauzta 7/10 5606 days 1%
Schroeder 6/10 5606 days 1%
J Meindersma 7/10 5607 days 1%
Juergen Wolf 8/10 5608 days 1%
Aimee Pollett 9/10 5608 days 1%
Barbara Link 8/10 5609 days 1%
E Brockbank 6/10 5609 days 1%
Gerstmann 6/10 5612 days 1%
Ekhard Wittkugel 10/10 5614 days 1%
Raith 8/10 5617 days 1%
Omar Candon 8/10 5619 days 1%
Gert Vogelaers 8/10 5621 days 1%
Flueckiger 6/10 5627 days 1%
Marleen Meyers 6/10 5629 days 1%
Frank Schedler 9/10 5629 days 1%
Katie Nicol 7/10 5631 days 1%
Gerd Pagel 2/10 5631 days 0%
mr Schumader 9/10 5632 days 1%
Monja 9/10 5634 days 1%
Teum and Orselien 7/10 5634 days 1%
Marieke and Bert-Jan 9/10 5634 days 1%
Johanna 9/10 5635 days 1%
E M Klap 8/10 5637 days 1%
Bolt 8/10 5637 days 1%
Robert Cox 4/10 5637 days 1%
Nicole 8/10 5637 days 1%
Heike Toepelt 9/10 5638 days 1%
Derek Archibald 4/10 5639 days 1%
Loren van Oordt 9/10 5641 days 1%
Gordon Daniels 7/10 5641 days 1%
Ewald Waldner 9/10 5642 days 1%
Meriel & Paul Best 9/10 5642 days 1%
de Vries 7/10 5644 days 1%
Jochen 9/10 5644 days 1%
Anne 8/10 5646 days 1%
D Saker 9/10 5952 days 1%
Don Keith 9/10 5970 days 1%
Westermann 9/10 5974 days 1%
Pam Know 8/10 5978 days 1%
Main 9/10 5984 days 1%
Mark and Natasha UK 8/10 5985 days 1%
Gunda G 4/10 5991 days 1%
Denecke Thorsten 9/10 5992 days 1%
Lehmann 7/10 5993 days 1%
Walter 6/10 5997 days 1%
Mark 8/10 6002 days 1%
Wilfred Sch 8/10 6004 days 1%
David Valentine 8/10 6005 days 1%
Paul Ritchie 8/10 6006 days 1%
Thea X 7/10 6006 days 1%
Wim Van Gastel 7/10 6009 days 1%
Coby Aalbrecht 6/10 6010 days 1%
nigelst 7/10 6017 days 1%
Wolfgang G 7/10 6017 days 1%
Goewe 9/10 6025 days 1%
Jennifer Templeton 6/10 6028 days 1%
Ralf Genthe 6/10 6028 days 1%
Susi Schoetzler 8/10 6031 days 1%
marcusba 10/10 6054 days 1%
stephenst 4/10 6057 days 1%
weidep 8/10 6057 days 1%
Monika Wenzel 9/10 6081 days 1%
Jean Paul Mesnage 6/10 6083 days 1%
Uerilie Stolareh 8/10 6086 days 1%
Karen Fisher 10/10 6099 days 1%
Tracy & Peter Cassidy 7/10 6112 days 1%
PamB 8/10 6305 days 1%
RubyJ 8/10 6309 days 1%
Frank 9/10 6334 days 1%
HeideS 10/10 6336 days 1%
GrahamM1 9/10 6350 days 1%
ChristineM 8/10 6350 days 1%
FrankFlemming 7/10 6351 days 1%
MrHebbard 9/10 6351 days 1%
Elrik frau 9/10 6351 days 1%
Helle 9/10 6356 days 1%
Trevor 8/10 6360 days 1%
Tim 9/10 6361 days 1%
Annemarie 8/10 6367 days 1%
plumbaum 8/10 6381 days 1%
Bernd 7/10 6381 days 1%
groenewold 7/10 6381 days 1%
Liane 10/10 6385 days 1%
Burkhalter 6/10 6388 days 1%
Keith 9/10 6388 days 1%
Bernd 8/10 6390 days 1%
Rosa 9/10 6390 days 1%
David 8/10 6429 days 1%
Marc 8/10 6434 days 1%
Kaminsky 9/10 6434 days 1%
olland 8/10 6437 days 1%
Terry 9/10 6507 days 1%
Chris 7/10 6694 days 1%
Stuart Bartram 8/10 6700 days 1%
Hoetnagels 8/10 6700 days 1%
Anja Kunert 8/10 6714 days 1%
Kenneth and Mette 8/10 6717 days 1%
Myrtille de Vries 6/10 6721 days 1%
struck 10/10 6806 days 1%
Pat Brewster 9/10 6919 days 1%
Stef 7/10 7027 days 1%
Schranger 10/10 7054 days 1%
Karla 4/10 7076 days 1%
Andy 9/10 7082 days 1%
Tom 8/10 7082 days 1%
Jacobien 8/10 7087 days 1%
Alexandra 5/10 7087 days 1%
Stefan 6/10 7091 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.10% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Pacific Horizon Motorhomes experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Pacific Horizon Motorhomes experience has been adjusted for 10 days. Adjustments are according to the following table.

Days Adjustment
… …
7 -0.07%
8 -0.08%
9 -0.09%
10 -0.10%
11 -0.11%
12 -0.12%
13 -0.13%
… …

Balancing Adjustment

0.33% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

86%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.