Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
288 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 298 reviews. There are 288 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 288 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 101 |
|
35% |
| 9/10 | 76 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.21% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.21% and is based on 288 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 288 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.11%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Marcia D. | 9/10 | 263 days | 100% |
| Arch M | 9/10 | 263 days | 100% |
| Nadav S | 10/10 | 294 days | 100% |
| Bruce Thompson | 10/10 | 294 days | 100% |
| Geoff and Ginny Cunningham | 9/10 | 322 days | 98% |
| Massimiliano | 10/10 | 353 days | 98% |
| Mary | 10/10 | 414 days | 95% |
| Henry & Georgina Hunt | 10/10 | 445 days | 93% |
| Tonia Lassman | 10/10 | 475 days | 92% |
| Vincent | 9/10 | 567 days | 85% |
| Birk Schaper | 10/10 | 628 days | 81% |
| Tony | 10/10 | 659 days | 79% |
| Shelby Stout | 10/10 | 659 days | 79% |
| Bernd Wallner | 10/10 | 688 days | 77% |
| J&M The Netherlands | 9/10 | 719 days | 73% |
| A. P. | 10/10 | 719 days | 74% |
| Gary and Alison Steele | 10/10 | 719 days | 74% |
| Gil Lima | 9/10 | 719 days | 73% |
| Elke | 10/10 | 750 days | 71% |
| Jennifer Liu | 10/10 | 750 days | 71% |
| Thomas | 10/10 | 780 days | 69% |
| Missy Ida Tapine-Tumu | 10/10 | 811 days | 66% |
| Bernd | 9/10 | 811 days | 65% |
| Georg Vaupel | 9/10 | 903 days | 55% |
| Toni from Alaska | 10/10 | 903 days | 56% |
| BRIGITTE GAGNON | 10/10 | 964 days | 49% |
| Joshua Vu | 9/10 | 964 days | 49% |
| Heather Mortimer | 10/10 | 964 days | 49% |
| Deb Lyon | 10/10 | 994 days | 46% |
| Mike Smith | 10/10 | 1025 days | 43% |
| Geoff and Ginny Cunningham | 8/10 | 1025 days | 43% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1025 days | 43% |
| Mathilde | 10/10 | 1115 days | 35% |
| Charles Bouquin | 10/10 | 1145 days | 33% |
| Kathy from Oregon | 2/10 | 1176 days | 14% |
| cearon | 9/10 | 1329 days | 19% |
| Christine Williams | 10/10 | 1390 days | 16% |
| Dave | 9/10 | 1418 days | 15% |
| Adrian & Carolina Millar | 10/10 | 1480 days | 12% |
| Mike | 10/10 | 1541 days | 10% |
| Clare Thompson | 10/10 | 1541 days | 10% |
| Alexandra | 10/10 | 1571 days | 9% |
| Anneka | 10/10 | 1602 days | 8% |
| Carolina Gartner | 10/10 | 1602 days | 8% |
| Donna Mason | 10/10 | 1998 days | 4% |
| Lydia | 9/10 | 1998 days | 4% |
| Tony Henderson-Newport | 9/10 | 1998 days | 4% |
| Lexi & Rod Kirk | 10/10 | 1998 days | 4% |
| Brooke Lillyston | 10/10 | 1998 days | 4% |
| Ian G | 10/10 | 2028 days | 4% |
| Morris | 10/10 | 2028 days | 4% |
| Stacy Lio | 10/10 | 2028 days | 4% |
| Anonymous | 8/10 | 2120 days | 4% |
| Keith Diver | 9/10 | 2120 days | 4% |
| Stefan Berger | 9/10 | 2120 days | 4% |
| Peter Leschev | 9/10 | 2149 days | 4% |
| Miles Protter | 8/10 | 2149 days | 4% |
| Martin Borjeskog | 10/10 | 2149 days | 4% |
| Christian | 9/10 | 2149 days | 4% |
| Alexandre Lacroix | 9/10 | 2149 days | 4% |
| Matthew Young | 9/10 | 2149 days | 4% |
| Ben Holmes | 10/10 | 2149 days | 4% |
| N.J. van den Berg | 10/10 | 2149 days | 4% |
| Mike Smith | 9/10 | 2149 days | 4% |
| Ron Meyerink | 10/10 | 2180 days | 4% |
| Gerd Weidenfeld | 10/10 | 2180 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2180 days | 4% |
| Des Gilbert | 9/10 | 2211 days | 4% |
| Diane | 10/10 | 2211 days | 4% |
| Kirsch, Luxemburg | 10/10 | 2211 days | 4% |
| Anna Hunt | 9/10 | 2211 days | 4% |
| James and Emma Dickie | 10/10 | 2211 days | 4% |
| Jonatan Zarzif | 3/10 | 2211 days | 2% |
| Trevor Parkin | 9/10 | 2241 days | 4% |
| Edwin Walker | 8/10 | 2272 days | 4% |
| Serena Gray | 9/10 | 2272 days | 4% |
| PJ Caldito | 10/10 | 2272 days | 4% |
| Shane Howe | 10/10 | 2302 days | 4% |
| Jason | 10/10 | 2302 days | 4% |
| Teneille Harwood | 10/10 | 2302 days | 4% |
| Fabulous five | 10/10 | 2333 days | 4% |
| jac | 9/10 | 2333 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2333 days | 4% |
| Jeannie Huang | 9/10 | 2364 days | 4% |
| Joao Madureira | 8/10 | 2364 days | 4% |
| Edith Peita | 10/10 | 2364 days | 4% |
| John Bourke | 10/10 | 2364 days | 4% |
| Maik | 10/10 | 2394 days | 4% |
| Helen | 10/10 | 2394 days | 4% |
| Kevin | 10/10 | 2394 days | 4% |
| Larry Mutu Reriti | 10/10 | 2394 days | 4% |
| Keryn | 10/10 | 2394 days | 4% |
| Greg Croft | 10/10 | 2394 days | 4% |
| Erin | 10/10 | 2425 days | 4% |
| schtahaups | 9/10 | 2425 days | 4% |
| CMe | 9/10 | 2425 days | 4% |
| Martyn | 10/10 | 2425 days | 4% |
| John Flynn | 9/10 | 2455 days | 3% |
| charlie35slr | 10/10 | 2455 days | 4% |
| Ken | 2/10 | 2486 days | 1% |
| Bee | 3/10 | 2486 days | 2% |
| Catherine Johnson | 10/10 | 2514 days | 3% |
| Bk | 10/10 | 2514 days | 3% |
| John I. | 10/10 | 2514 days | 3% |
| Rogie | 9/10 | 2514 days | 3% |
| Krzysztof Jablonski | 10/10 | 2514 days | 3% |
| Berthold Wagner | 8/10 | 2545 days | 3% |
| Eric Arnal Fort | 10/10 | 2545 days | 3% |
| Andy Jamo | 10/10 | 2545 days | 3% |
| Agnès | 10/10 | 2545 days | 3% |
| Thomas Heri | 10/10 | 2545 days | 3% |
| Roger and Karen | 10/10 | 2606 days | 3% |
| renard | 9/10 | 2606 days | 3% |
| Berrie, the Netherlands | 10/10 | 2606 days | 3% |
| Warren S | 10/10 | 2637 days | 3% |
| Ronald Rampersad | 10/10 | 2698 days | 3% |
| Poynter Family | 9/10 | 2698 days | 3% |
| Wilson | 10/10 | 2729 days | 3% |
| Elsa | 10/10 | 2729 days | 3% |
| Pascal | 10/10 | 2759 days | 3% |
| Paul Haslam | 10/10 | 2851 days | 3% |
| Jennifer Makosky | 9/10 | 2851 days | 3% |
| Steve Pickard | 10/10 | 2851 days | 3% |
| Stuart C | 10/10 | 2879 days | 3% |
| Vicki Simmons | 10/10 | 2910 days | 3% |
| Steven Dunlop | 9/10 | 2910 days | 3% |
| Sarah Timms | 10/10 | 3002 days | 2% |
| Emily Hibberd | 10/10 | 3032 days | 2% |
| Sue Lander | 9/10 | 3032 days | 2% |
| Kelvin Armstrong | 10/10 | 3094 days | 2% |
| Tom Williamson | 9/10 | 3124 days | 2% |
| Yves Deyris | 10/10 | 3185 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3185 days | 2% |
| Sylvie Paquette | 9/10 | 3216 days | 2% |
| Axel and Patricia G | 10/10 | 3220 days | 2% |
| walter isselhard | 8/10 | 3581 days | 1% |
| Darker | 9/10 | 3962 days | 0% |
| L S | 10/10 | 4159 days | 0% |
| aussiewoodies | 8/10 | 4646 days | 1% |
| Sharyn Crosby | 10/10 | 4677 days | 1% |
| Alekandra Ulm | 4/10 | 4749 days | 0% |
| Sue Kieseker | 8/10 | 4752 days | 1% |
| Karin Genyn | 8/10 | 4753 days | 1% |
| Sharon Yates | 10/10 | 4755 days | 1% |
| Moorman | 8/10 | 4758 days | 1% |
| Marian | 7/10 | 4769 days | 1% |
| Behrens | 4/10 | 4776 days | 0% |
| FiStew | 10/10 | 4858 days | 1% |
| Devil_n_Disquiz | 10/10 | 4889 days | 1% |
| gezza2906 | 4/10 | 4920 days | 0% |
| Tinne Cis | 8/10 | 5039 days | 1% |
| B Sluis | 8/10 | 5051 days | 1% |
| Bottoms | 7/10 | 5052 days | 1% |
| Seiler | 6/10 | 5052 days | 0% |
| Patrick Grant | 8/10 | 5052 days | 1% |
| Moehl | 9/10 | 5054 days | 1% |
| David Beaumont | 8/10 | 5054 days | 1% |
| Beat Kindler | 7/10 | 5054 days | 1% |
| Danielle | 9/10 | 5054 days | 1% |
| Markus Heummer | 10/10 | 5055 days | 1% |
| Gerrit & Martina | 8/10 | 5056 days | 1% |
| Verne Heath | 7/10 | 5056 days | 1% |
| Dave Simpson | 8/10 | 5056 days | 1% |
| Steve Goodyear | 9/10 | 5063 days | 1% |
| Colin Philpott | 8/10 | 5064 days | 1% |
| Hans Erik Munch | 7/10 | 5069 days | 1% |
| Thomas Behy | 5/10 | 5069 days | 0% |
| Kroepfl | 9/10 | 5070 days | 1% |
| Lesley | 5/10 | 5102 days | 0% |
| Dagmar | 10/10 | 5134 days | 1% |
| deJong | 6/10 | 5137 days | 0% |
| Sillmann | 9/10 | 5139 days | 1% |
| Eri & Udo Seifert | 8/10 | 5142 days | 1% |
| Curry | 8/10 | 5145 days | 1% |
| Willi & Elke Breier | 8/10 | 5150 days | 1% |
| Powerfamily | 10/10 | 5286 days | 1% |
| Jack Potman | 10/10 | 5365 days | 1% |
| Andreas Blessing | 7/10 | 5388 days | 1% |
| Desma Frampton | 2/10 | 5390 days | 0% |
| Maike | 8/10 | 5396 days | 1% |
| Kauzta | 7/10 | 5396 days | 1% |
| Schroeder | 6/10 | 5396 days | 0% |
| J Meindersma | 7/10 | 5397 days | 1% |
| Juergen Wolf | 8/10 | 5398 days | 1% |
| Aimee Pollett | 9/10 | 5398 days | 1% |
| Barbara Link | 8/10 | 5399 days | 1% |
| E Brockbank | 6/10 | 5399 days | 0% |
| Gerstmann | 6/10 | 5402 days | 0% |
| Ekhard Wittkugel | 10/10 | 5404 days | 1% |
| Raith | 8/10 | 5407 days | 1% |
| Omar Candon | 8/10 | 5409 days | 1% |
| Gert Vogelaers | 8/10 | 5411 days | 1% |
| Flueckiger | 6/10 | 5417 days | 0% |
| Marleen Meyers | 6/10 | 5419 days | 0% |
| Frank Schedler | 9/10 | 5419 days | 1% |
| Katie Nicol | 7/10 | 5421 days | 1% |
| Gerd Pagel | 2/10 | 5421 days | 0% |
| mr Schumader | 9/10 | 5422 days | 1% |
| Monja | 9/10 | 5424 days | 1% |
| Teum and Orselien | 7/10 | 5424 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5424 days | 1% |
| Johanna | 9/10 | 5425 days | 1% |
| E M Klap | 8/10 | 5427 days | 1% |
| Bolt | 8/10 | 5427 days | 1% |
| Robert Cox | 4/10 | 5427 days | 0% |
| Nicole | 8/10 | 5427 days | 1% |
| Heike Toepelt | 9/10 | 5428 days | 1% |
| Derek Archibald | 4/10 | 5429 days | 0% |
| Loren van Oordt | 9/10 | 5431 days | 1% |
| Gordon Daniels | 7/10 | 5431 days | 1% |
| Ewald Waldner | 9/10 | 5432 days | 1% |
| Meriel & Paul Best | 9/10 | 5432 days | 1% |
| de Vries | 7/10 | 5434 days | 1% |
| Jochen | 9/10 | 5434 days | 1% |
| Anne | 8/10 | 5436 days | 1% |
| D Saker | 9/10 | 5742 days | 1% |
| Don Keith | 9/10 | 5760 days | 1% |
| Westermann | 9/10 | 5764 days | 1% |
| Pam Know | 8/10 | 5768 days | 1% |
| Main | 9/10 | 5774 days | 1% |
| Mark and Natasha UK | 8/10 | 5775 days | 1% |
| Gunda G | 4/10 | 5781 days | 0% |
| Denecke Thorsten | 9/10 | 5782 days | 1% |
| Lehmann | 7/10 | 5783 days | 1% |
| Walter | 6/10 | 5787 days | 0% |
| Mark | 8/10 | 5792 days | 1% |
| Wilfred Sch | 8/10 | 5794 days | 1% |
| David Valentine | 8/10 | 5795 days | 1% |
| Paul Ritchie | 8/10 | 5796 days | 1% |
| Thea X | 7/10 | 5796 days | 1% |
| Wim Van Gastel | 7/10 | 5799 days | 1% |
| Coby Aalbrecht | 6/10 | 5800 days | 0% |
| nigelst | 7/10 | 5807 days | 1% |
| Wolfgang G | 7/10 | 5807 days | 1% |
| Goewe | 9/10 | 5815 days | 1% |
| Jennifer Templeton | 6/10 | 5818 days | 0% |
| Ralf Genthe | 6/10 | 5818 days | 0% |
| Susi Schoetzler | 8/10 | 5821 days | 1% |
| marcusba | 10/10 | 5844 days | 1% |
| stephenst | 4/10 | 5847 days | 0% |
| weidep | 8/10 | 5847 days | 1% |
| Monika Wenzel | 9/10 | 5871 days | 1% |
| Jean Paul Mesnage | 6/10 | 5873 days | 0% |
| Uerilie Stolareh | 8/10 | 5876 days | 1% |
| Karen Fisher | 10/10 | 5889 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5902 days | 1% |
| PamB | 8/10 | 6095 days | 1% |
| RubyJ | 8/10 | 6099 days | 1% |
| Frank | 9/10 | 6125 days | 1% |
| HeideS | 10/10 | 6126 days | 1% |
| GrahamM1 | 9/10 | 6140 days | 1% |
| ChristineM | 8/10 | 6140 days | 1% |
| FrankFlemming | 7/10 | 6141 days | 1% |
| MrHebbard | 9/10 | 6141 days | 1% |
| Elrik frau | 9/10 | 6141 days | 1% |
| Helle | 9/10 | 6146 days | 1% |
| Trevor | 8/10 | 6151 days | 1% |
| Tim | 9/10 | 6151 days | 1% |
| Annemarie | 8/10 | 6158 days | 1% |
| plumbaum | 8/10 | 6172 days | 1% |
| Bernd | 7/10 | 6172 days | 1% |
| groenewold | 7/10 | 6172 days | 1% |
| Liane | 10/10 | 6175 days | 1% |
| Burkhalter | 6/10 | 6179 days | 0% |
| Keith | 9/10 | 6179 days | 1% |
| Bernd | 8/10 | 6180 days | 1% |
| Rosa | 9/10 | 6181 days | 1% |
| David | 8/10 | 6220 days | 1% |
| Marc | 8/10 | 6224 days | 1% |
| Kaminsky | 9/10 | 6224 days | 1% |
| olland | 8/10 | 6228 days | 1% |
| Terry | 9/10 | 6298 days | 1% |
| Chris | 7/10 | 6484 days | 1% |
| Stuart Bartram | 8/10 | 6490 days | 1% |
| Hoetnagels | 8/10 | 6490 days | 1% |
| Anja Kunert | 8/10 | 6504 days | 1% |
| Kenneth and Mette | 8/10 | 6507 days | 1% |
| Myrtille de Vries | 6/10 | 6511 days | 0% |
| struck | 10/10 | 6596 days | 1% |
| Pat Brewster | 9/10 | 6709 days | 1% |
| Stef | 7/10 | 6817 days | 1% |
| Schranger | 10/10 | 6844 days | 1% |
| Karla | 4/10 | 6866 days | 0% |
| Andy | 9/10 | 6872 days | 1% |
| Tom | 8/10 | 6872 days | 1% |
| Jacobien | 8/10 | 6877 days | 1% |
| Alexandra | 5/10 | 6877 days | 0% |
| Stefan | 6/10 | 6881 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.82% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 41 days. The Pacific Horizon Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 189 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 186 | -3.76% |
| 187 | -3.78% |
| 188 | -3.80% |
| 189 | -3.82% |
| 190 | -3.84% |
| 191 | -3.86% |
| 192 | -3.88% |
| … | … |
Balancing Adjustment
1.24% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.