Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pacific Horizon Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pacific Horizon Motorhomes
Valid Reviews
288 Valid Reviews
The Pacific Horizon Motorhomes experience has a total of 298 reviews. There are 288 valid reviews that are included when calculating the ranking score and 10 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 288 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 101 |
|
35% |
| 9/10 | 76 |
|
26% |
| 8/10 | 56 |
|
19% |
| 7/10 | 23 |
|
8% |
| 6/10 | 15 |
|
5% |
| 5/10 | 3 |
|
1% |
| 4/10 | 8 |
|
3% |
| 3/10 | 2 |
|
1% |
| 2/10 | 4 |
|
1% |
| 1/10 | 0 |
|
0% |
85.21% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes valid reviews is 85.21% and is based on 288 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
143 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 288 valid reviews, the experience has 143 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 143 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
8% |
| 9/10 | 34 |
|
24% |
| 8/10 | 48 |
|
34% |
| 7/10 | 23 |
|
16% |
| 6/10 | 15 |
|
10% |
| 5/10 | 2 |
|
1% |
| 4/10 | 7 |
|
5% |
| 3/10 | 0 |
|
0% |
| 2/10 | 2 |
|
1% |
| 1/10 | 0 |
|
0% |
77.13% Average
The raw data average (mean) for all the Pacific Horizon Motorhomes face-to-face reviews is 77.13% and is based on 143 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.11%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Marcia D. | 9/10 | 262 days | 100% |
| Arch M | 9/10 | 262 days | 100% |
| Nadav S | 10/10 | 293 days | 100% |
| Bruce Thompson | 10/10 | 293 days | 100% |
| Geoff and Ginny Cunningham | 9/10 | 321 days | 98% |
| Massimiliano | 10/10 | 352 days | 98% |
| Mary | 10/10 | 413 days | 95% |
| Henry & Georgina Hunt | 10/10 | 444 days | 93% |
| Tonia Lassman | 10/10 | 474 days | 92% |
| Vincent | 9/10 | 566 days | 85% |
| Birk Schaper | 10/10 | 627 days | 81% |
| Tony | 10/10 | 658 days | 79% |
| Shelby Stout | 10/10 | 658 days | 79% |
| Bernd Wallner | 10/10 | 687 days | 77% |
| J&M The Netherlands | 9/10 | 718 days | 73% |
| A. P. | 10/10 | 718 days | 74% |
| Gary and Alison Steele | 10/10 | 718 days | 74% |
| Gil Lima | 9/10 | 718 days | 73% |
| Elke | 10/10 | 749 days | 71% |
| Jennifer Liu | 10/10 | 749 days | 71% |
| Thomas | 10/10 | 779 days | 69% |
| Missy Ida Tapine-Tumu | 10/10 | 810 days | 66% |
| Bernd | 9/10 | 810 days | 65% |
| Georg Vaupel | 9/10 | 902 days | 56% |
| Toni from Alaska | 10/10 | 902 days | 56% |
| BRIGITTE GAGNON | 10/10 | 963 days | 50% |
| Joshua Vu | 9/10 | 963 days | 49% |
| Heather Mortimer | 10/10 | 963 days | 50% |
| Deb Lyon | 10/10 | 993 days | 47% |
| Mike Smith | 10/10 | 1024 days | 43% |
| Geoff and Ginny Cunningham | 8/10 | 1024 days | 43% |
| Luke, Kadri, Tonu & Leili | 9/10 | 1024 days | 43% |
| Mathilde | 10/10 | 1114 days | 35% |
| Charles Bouquin | 10/10 | 1144 days | 33% |
| Kathy from Oregon | 2/10 | 1175 days | 14% |
| cearon | 9/10 | 1328 days | 20% |
| Christine Williams | 10/10 | 1389 days | 16% |
| Dave | 9/10 | 1417 days | 15% |
| Adrian & Carolina Millar | 10/10 | 1479 days | 12% |
| Mike | 10/10 | 1540 days | 10% |
| Clare Thompson | 10/10 | 1540 days | 10% |
| Alexandra | 10/10 | 1570 days | 9% |
| Anneka | 10/10 | 1601 days | 8% |
| Carolina Gartner | 10/10 | 1601 days | 8% |
| Donna Mason | 10/10 | 1997 days | 4% |
| Lydia | 9/10 | 1997 days | 4% |
| Tony Henderson-Newport | 9/10 | 1997 days | 4% |
| Lexi & Rod Kirk | 10/10 | 1997 days | 4% |
| Brooke Lillyston | 10/10 | 1997 days | 4% |
| Ian G | 10/10 | 2027 days | 4% |
| Morris | 10/10 | 2027 days | 4% |
| Stacy Lio | 10/10 | 2027 days | 4% |
| Anonymous | 8/10 | 2119 days | 4% |
| Keith Diver | 9/10 | 2119 days | 4% |
| Stefan Berger | 9/10 | 2119 days | 4% |
| Peter Leschev | 9/10 | 2148 days | 4% |
| Miles Protter | 8/10 | 2148 days | 4% |
| Martin Borjeskog | 10/10 | 2148 days | 4% |
| Christian | 9/10 | 2148 days | 4% |
| Alexandre Lacroix | 9/10 | 2148 days | 4% |
| Matthew Young | 9/10 | 2148 days | 4% |
| Ben Holmes | 10/10 | 2148 days | 4% |
| N.J. van den Berg | 10/10 | 2148 days | 4% |
| Mike Smith | 9/10 | 2148 days | 4% |
| Ron Meyerink | 10/10 | 2179 days | 4% |
| Gerd Weidenfeld | 10/10 | 2179 days | 4% |
| Geoff and Ginny Cunningham | 9/10 | 2179 days | 4% |
| Des Gilbert | 9/10 | 2210 days | 4% |
| Diane | 10/10 | 2210 days | 4% |
| Kirsch, Luxemburg | 10/10 | 2210 days | 4% |
| Anna Hunt | 9/10 | 2210 days | 4% |
| James and Emma Dickie | 10/10 | 2210 days | 4% |
| Jonatan Zarzif | 3/10 | 2210 days | 2% |
| Trevor Parkin | 9/10 | 2240 days | 4% |
| Edwin Walker | 8/10 | 2271 days | 4% |
| Serena Gray | 9/10 | 2271 days | 4% |
| PJ Caldito | 10/10 | 2271 days | 4% |
| Shane Howe | 10/10 | 2301 days | 4% |
| Jason | 10/10 | 2301 days | 4% |
| Teneille Harwood | 10/10 | 2301 days | 4% |
| Fabulous five | 10/10 | 2332 days | 4% |
| jac | 9/10 | 2332 days | 4% |
| Keith & Kay Finlayson | 10/10 | 2332 days | 4% |
| Jeannie Huang | 9/10 | 2363 days | 4% |
| Joao Madureira | 8/10 | 2363 days | 4% |
| Edith Peita | 10/10 | 2363 days | 4% |
| John Bourke | 10/10 | 2363 days | 4% |
| Maik | 10/10 | 2393 days | 4% |
| Helen | 10/10 | 2393 days | 4% |
| Kevin | 10/10 | 2393 days | 4% |
| Larry Mutu Reriti | 10/10 | 2393 days | 4% |
| Keryn | 10/10 | 2393 days | 4% |
| Greg Croft | 10/10 | 2393 days | 4% |
| Erin | 10/10 | 2424 days | 4% |
| schtahaups | 9/10 | 2424 days | 4% |
| CMe | 9/10 | 2424 days | 4% |
| Martyn | 10/10 | 2424 days | 4% |
| John Flynn | 9/10 | 2454 days | 3% |
| charlie35slr | 10/10 | 2454 days | 4% |
| Ken | 2/10 | 2485 days | 1% |
| Bee | 3/10 | 2485 days | 2% |
| Catherine Johnson | 10/10 | 2513 days | 3% |
| Bk | 10/10 | 2513 days | 3% |
| John I. | 10/10 | 2513 days | 3% |
| Rogie | 9/10 | 2513 days | 3% |
| Krzysztof Jablonski | 10/10 | 2513 days | 3% |
| Berthold Wagner | 8/10 | 2544 days | 3% |
| Eric Arnal Fort | 10/10 | 2544 days | 3% |
| Andy Jamo | 10/10 | 2544 days | 3% |
| Agnès | 10/10 | 2544 days | 3% |
| Thomas Heri | 10/10 | 2544 days | 3% |
| Roger and Karen | 10/10 | 2605 days | 3% |
| renard | 9/10 | 2605 days | 3% |
| Berrie, the Netherlands | 10/10 | 2605 days | 3% |
| Warren S | 10/10 | 2636 days | 3% |
| Ronald Rampersad | 10/10 | 2697 days | 3% |
| Poynter Family | 9/10 | 2697 days | 3% |
| Wilson | 10/10 | 2728 days | 3% |
| Elsa | 10/10 | 2728 days | 3% |
| Pascal | 10/10 | 2758 days | 3% |
| Paul Haslam | 10/10 | 2850 days | 3% |
| Jennifer Makosky | 9/10 | 2850 days | 3% |
| Steve Pickard | 10/10 | 2850 days | 3% |
| Stuart C | 10/10 | 2878 days | 3% |
| Vicki Simmons | 10/10 | 2909 days | 3% |
| Steven Dunlop | 9/10 | 2909 days | 3% |
| Sarah Timms | 10/10 | 3001 days | 2% |
| Emily Hibberd | 10/10 | 3031 days | 2% |
| Sue Lander | 9/10 | 3031 days | 2% |
| Kelvin Armstrong | 10/10 | 3093 days | 2% |
| Tom Williamson | 9/10 | 3123 days | 2% |
| Yves Deyris | 10/10 | 3184 days | 2% |
| Fred RABIER BAGOEE | 9/10 | 3184 days | 2% |
| Sylvie Paquette | 9/10 | 3215 days | 2% |
| Axel and Patricia G | 10/10 | 3219 days | 2% |
| walter isselhard | 8/10 | 3580 days | 1% |
| Darker | 9/10 | 3961 days | 0% |
| L S | 10/10 | 4158 days | 0% |
| aussiewoodies | 8/10 | 4645 days | 1% |
| Sharyn Crosby | 10/10 | 4676 days | 1% |
| Alekandra Ulm | 4/10 | 4748 days | 0% |
| Sue Kieseker | 8/10 | 4751 days | 1% |
| Karin Genyn | 8/10 | 4752 days | 1% |
| Sharon Yates | 10/10 | 4754 days | 1% |
| Moorman | 8/10 | 4757 days | 1% |
| Marian | 7/10 | 4768 days | 1% |
| Behrens | 4/10 | 4775 days | 0% |
| FiStew | 10/10 | 4857 days | 1% |
| Devil_n_Disquiz | 10/10 | 4888 days | 1% |
| gezza2906 | 4/10 | 4919 days | 0% |
| Tinne Cis | 8/10 | 5038 days | 1% |
| B Sluis | 8/10 | 5050 days | 1% |
| Bottoms | 7/10 | 5051 days | 1% |
| Seiler | 6/10 | 5051 days | 0% |
| Patrick Grant | 8/10 | 5051 days | 1% |
| Moehl | 9/10 | 5053 days | 1% |
| David Beaumont | 8/10 | 5053 days | 1% |
| Beat Kindler | 7/10 | 5053 days | 1% |
| Danielle | 9/10 | 5053 days | 1% |
| Markus Heummer | 10/10 | 5054 days | 1% |
| Gerrit & Martina | 8/10 | 5055 days | 1% |
| Verne Heath | 7/10 | 5055 days | 1% |
| Dave Simpson | 8/10 | 5055 days | 1% |
| Steve Goodyear | 9/10 | 5062 days | 1% |
| Colin Philpott | 8/10 | 5063 days | 1% |
| Hans Erik Munch | 7/10 | 5068 days | 1% |
| Thomas Behy | 5/10 | 5068 days | 0% |
| Kroepfl | 9/10 | 5069 days | 1% |
| Lesley | 5/10 | 5101 days | 0% |
| Dagmar | 10/10 | 5133 days | 1% |
| deJong | 6/10 | 5136 days | 0% |
| Sillmann | 9/10 | 5138 days | 1% |
| Eri & Udo Seifert | 8/10 | 5141 days | 1% |
| Curry | 8/10 | 5144 days | 1% |
| Willi & Elke Breier | 8/10 | 5149 days | 1% |
| Powerfamily | 10/10 | 5285 days | 1% |
| Jack Potman | 10/10 | 5364 days | 1% |
| Andreas Blessing | 7/10 | 5387 days | 1% |
| Desma Frampton | 2/10 | 5389 days | 0% |
| Maike | 8/10 | 5395 days | 1% |
| Kauzta | 7/10 | 5395 days | 1% |
| Schroeder | 6/10 | 5395 days | 0% |
| J Meindersma | 7/10 | 5396 days | 1% |
| Juergen Wolf | 8/10 | 5397 days | 1% |
| Aimee Pollett | 9/10 | 5397 days | 1% |
| Barbara Link | 8/10 | 5398 days | 1% |
| E Brockbank | 6/10 | 5398 days | 0% |
| Gerstmann | 6/10 | 5401 days | 0% |
| Ekhard Wittkugel | 10/10 | 5403 days | 1% |
| Raith | 8/10 | 5406 days | 1% |
| Omar Candon | 8/10 | 5408 days | 1% |
| Gert Vogelaers | 8/10 | 5410 days | 1% |
| Flueckiger | 6/10 | 5416 days | 0% |
| Marleen Meyers | 6/10 | 5418 days | 0% |
| Frank Schedler | 9/10 | 5418 days | 1% |
| Katie Nicol | 7/10 | 5420 days | 1% |
| Gerd Pagel | 2/10 | 5420 days | 0% |
| mr Schumader | 9/10 | 5421 days | 1% |
| Monja | 9/10 | 5423 days | 1% |
| Teum and Orselien | 7/10 | 5423 days | 1% |
| Marieke and Bert-Jan | 9/10 | 5423 days | 1% |
| Johanna | 9/10 | 5424 days | 1% |
| E M Klap | 8/10 | 5426 days | 1% |
| Bolt | 8/10 | 5426 days | 1% |
| Robert Cox | 4/10 | 5426 days | 0% |
| Nicole | 8/10 | 5426 days | 1% |
| Heike Toepelt | 9/10 | 5427 days | 1% |
| Derek Archibald | 4/10 | 5428 days | 0% |
| Loren van Oordt | 9/10 | 5430 days | 1% |
| Gordon Daniels | 7/10 | 5430 days | 1% |
| Ewald Waldner | 9/10 | 5431 days | 1% |
| Meriel & Paul Best | 9/10 | 5431 days | 1% |
| de Vries | 7/10 | 5433 days | 1% |
| Jochen | 9/10 | 5433 days | 1% |
| Anne | 8/10 | 5435 days | 1% |
| D Saker | 9/10 | 5741 days | 1% |
| Don Keith | 9/10 | 5759 days | 1% |
| Westermann | 9/10 | 5763 days | 1% |
| Pam Know | 8/10 | 5767 days | 1% |
| Main | 9/10 | 5773 days | 1% |
| Mark and Natasha UK | 8/10 | 5774 days | 1% |
| Gunda G | 4/10 | 5780 days | 0% |
| Denecke Thorsten | 9/10 | 5781 days | 1% |
| Lehmann | 7/10 | 5782 days | 1% |
| Walter | 6/10 | 5786 days | 0% |
| Mark | 8/10 | 5791 days | 1% |
| Wilfred Sch | 8/10 | 5793 days | 1% |
| David Valentine | 8/10 | 5794 days | 1% |
| Paul Ritchie | 8/10 | 5795 days | 1% |
| Thea X | 7/10 | 5795 days | 1% |
| Wim Van Gastel | 7/10 | 5798 days | 1% |
| Coby Aalbrecht | 6/10 | 5799 days | 0% |
| nigelst | 7/10 | 5806 days | 1% |
| Wolfgang G | 7/10 | 5806 days | 1% |
| Goewe | 9/10 | 5814 days | 1% |
| Jennifer Templeton | 6/10 | 5817 days | 0% |
| Ralf Genthe | 6/10 | 5817 days | 0% |
| Susi Schoetzler | 8/10 | 5820 days | 1% |
| marcusba | 10/10 | 5843 days | 1% |
| stephenst | 4/10 | 5846 days | 0% |
| weidep | 8/10 | 5846 days | 1% |
| Monika Wenzel | 9/10 | 5870 days | 1% |
| Jean Paul Mesnage | 6/10 | 5872 days | 0% |
| Uerilie Stolareh | 8/10 | 5875 days | 1% |
| Karen Fisher | 10/10 | 5888 days | 1% |
| Tracy & Peter Cassidy | 7/10 | 5901 days | 1% |
| PamB | 8/10 | 6094 days | 1% |
| RubyJ | 8/10 | 6098 days | 1% |
| Frank | 9/10 | 6124 days | 1% |
| HeideS | 10/10 | 6125 days | 1% |
| GrahamM1 | 9/10 | 6139 days | 1% |
| ChristineM | 8/10 | 6139 days | 1% |
| FrankFlemming | 7/10 | 6140 days | 1% |
| MrHebbard | 9/10 | 6140 days | 1% |
| Elrik frau | 9/10 | 6140 days | 1% |
| Helle | 9/10 | 6145 days | 1% |
| Trevor | 8/10 | 6150 days | 1% |
| Tim | 9/10 | 6150 days | 1% |
| Annemarie | 8/10 | 6157 days | 1% |
| plumbaum | 8/10 | 6171 days | 1% |
| Bernd | 7/10 | 6171 days | 1% |
| groenewold | 7/10 | 6171 days | 1% |
| Liane | 10/10 | 6174 days | 1% |
| Burkhalter | 6/10 | 6177 days | 0% |
| Keith | 9/10 | 6178 days | 1% |
| Bernd | 8/10 | 6179 days | 1% |
| Rosa | 9/10 | 6179 days | 1% |
| David | 8/10 | 6219 days | 1% |
| Marc | 8/10 | 6223 days | 1% |
| Kaminsky | 9/10 | 6223 days | 1% |
| olland | 8/10 | 6227 days | 1% |
| Terry | 9/10 | 6297 days | 1% |
| Chris | 7/10 | 6483 days | 1% |
| Stuart Bartram | 8/10 | 6489 days | 1% |
| Hoetnagels | 8/10 | 6489 days | 1% |
| Anja Kunert | 8/10 | 6503 days | 1% |
| Kenneth and Mette | 8/10 | 6506 days | 1% |
| Myrtille de Vries | 6/10 | 6510 days | 0% |
| struck | 10/10 | 6595 days | 1% |
| Pat Brewster | 9/10 | 6708 days | 1% |
| Stef | 7/10 | 6816 days | 1% |
| Schranger | 10/10 | 6843 days | 1% |
| Karla | 4/10 | 6865 days | 0% |
| Andy | 9/10 | 6871 days | 1% |
| Tom | 8/10 | 6871 days | 1% |
| Jacobien | 8/10 | 6876 days | 1% |
| Alexandra | 5/10 | 6876 days | 0% |
| Stefan | 6/10 | 6880 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pacific Horizon Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.80% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Pacific Horizon Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pacific Horizon Motorhomes experience has been adjusted for 188 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 185 | -3.74% |
| 186 | -3.76% |
| 187 | -3.78% |
| 188 | -3.80% |
| 189 | -3.82% |
| 190 | -3.84% |
| 191 | -3.86% |
| … | … |
Balancing Adjustment
1.24% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.